Table of Contents
- XPS 15 Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the base cover
- Replacing the base cover
- Removing the battery (half-length)
- Replacing the battery (half-length)
- Removing the battery (full-length)
- Replacing the battery (full-length)
- Removing the hard drive
- Replacing the hard drive
- Removing the solid-state drive (half-length)
- Replacing the solid-state drive (half-length)
- Removing the solid-state drive (full-length)
- Replacing the solid-state drive (full-length)
- Removing the speakers
- Replacing the speakers
- Removing the wireless card
- Replacing the wireless card
- Removing the fans
- Replacing the fans
- Removing the heat-sink assembly
- Replacing the heat-sink assembly
- Removing the memory modules
- Replacing the memory modules
- Removing the system board
- Replacing the system board
- Removing the audio daughter-board
- Replacing the audio daughter-board
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the keyboard
- Replacing the keyboard
- Removing the display assembly
- Replacing the display assembly
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the antenna cover
- Replacing the antenna cover
- Removing the display hinges
- Replacing the display hinges
- Removing the antenna module
- Replacing the antenna module
- Removing the palm-rest assembly
- Replacing the palm-rest assembly
- BIOS overview
- Diagnostics
- Getting help and contacting Dell
DELL 9560 User Manual
Displayed below is the user manual for 9560 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
XPS 15
Service Manual
Computer Model: XPS 15–9560
Regulatory Model: P56F
Regulatory Type: P56F001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2016 - 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and
other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 06
Rev. A01
Contents
Before working inside your computer........................... 10
Before you begin .....................................................................................10
Safety instructions...................................................................................10
Recommended tools................................................................................. 11
Screw list................................................................................................. 12
After working inside your computer..............................14
Removing the base cover............................................. 15
Procedure................................................................................................ 15
Replacing the base cover..............................................18
Procedure................................................................................................ 18
Removing the battery (half-length).............................. 19
Prerequisites............................................................................................ 19
Procedure................................................................................................ 19
Replacing the battery (half-length).............................. 21
Procedure................................................................................................ 21
Post-requisites......................................................................................... 21
Removing the battery (full-length).............................. 22
Prerequisites............................................................................................22
Procedure................................................................................................22
3
Replacing the battery (full-length)...............................24
Procedure................................................................................................24
Post-requisites........................................................................................ 24
Removing the hard drive.............................................. 25
Prerequisites........................................................................................... 25
Procedure............................................................................................... 25
Replacing the hard drive.............................................. 30
Procedure............................................................................................... 30
Post-requisites........................................................................................ 30
Removing the solid-state drive (half-length)................32
Prerequisites............................................................................................32
Procedure................................................................................................32
Replacing the solid-state drive (half-length)................35
Procedure............................................................................................... 35
Post-requisites........................................................................................ 35
Removing the solid-state drive (full-length)................. 37
Prerequisites............................................................................................37
Procedure................................................................................................37
Replacing the solid-state drive (full-length).................40
Procedure............................................................................................... 40
Post-requisites........................................................................................ 40
Removing the speakers................................................ 41
Prerequisites............................................................................................ 41
Procedure................................................................................................ 41
4
Replacing the speakers................................................ 43
Procedure................................................................................................43
Post-requisites........................................................................................ 43
Removing the wireless card......................................... 44
Prerequisites............................................................................................44
Procedure................................................................................................44
Replacing the wireless card..........................................46
Procedure............................................................................................... 46
Post-requisites........................................................................................ 47
Removing the fans....................................................... 48
Prerequisites............................................................................................48
Procedure............................................................................................... 48
Replacing the fans........................................................51
Procedure................................................................................................ 51
Post-requisites........................................................................................ 52
Removing the heat-sink assembly................................53
Prerequisites........................................................................................... 53
Procedure............................................................................................... 53
Replacing the heat-sink assembly................................ 55
Procedure............................................................................................... 55
Post-requisites........................................................................................ 56
Removing the memory modules................................... 57
Prerequisites............................................................................................57
Procedure................................................................................................57
5
Replacing the memory modules................................... 59
Procedure............................................................................................... 59
Post-requisites......................................................................................... 61
Removing the system board.........................................62
Prerequisites........................................................................................... 62
Procedure............................................................................................... 63
Replacing the system board.........................................66
Procedure............................................................................................... 66
Post-requisites........................................................................................ 67
Removing the audio daughter-board............................ 68
Prerequisites........................................................................................... 68
Procedure............................................................................................... 69
Replacing the audio daughter-board............................ 70
Procedure................................................................................................70
Post-requisites........................................................................................ 70
Removing the coin-cell battery.................................... 72
Prerequisites............................................................................................72
Procedure................................................................................................73
Replacing the coin-cell battery.....................................74
Procedure................................................................................................74
Post-requisites.........................................................................................74
Removing the keyboard................................................76
Prerequisites............................................................................................76
Procedure................................................................................................76
6
Replacing the keyboard................................................79
Procedure................................................................................................79
Post-requisites........................................................................................ 79
Removing the display assembly....................................80
Prerequisites........................................................................................... 80
Procedure............................................................................................... 80
Replacing the display assembly....................................84
Procedure............................................................................................... 84
Post-requisites........................................................................................ 85
Removing the power-adapter port............................... 86
Prerequisites........................................................................................... 86
Procedure............................................................................................... 86
Replacing the power-adapter port............................... 88
Procedure............................................................................................... 88
Post-requisites........................................................................................ 88
Removing the antenna cover....................................... 89
Prerequisites........................................................................................... 89
Procedure............................................................................................... 90
Replacing the antenna cover........................................92
Procedure............................................................................................... 92
Post-requisites........................................................................................ 92
Removing the display hinges........................................ 93
Prerequisites............................................................................................93
Procedure............................................................................................... 94
7
Replacing the display hinges........................................ 96
Procedure............................................................................................... 96
Post-requisites........................................................................................ 96
Removing the antenna module..................................... 97
Prerequisites............................................................................................97
Procedure................................................................................................97
Replacing the antenna module..................................... 99
Procedure............................................................................................... 99
Post-requisites........................................................................................ 99
Removing the palm-rest assembly..............................100
Prerequisites..........................................................................................100
Procedure...............................................................................................101
Replacing the palm-rest assembly.............................. 102
Procedure.............................................................................................. 102
Post-requisites.......................................................................................102
BIOS overview............................................................104
Entering the BIOS setup program..........................................................104
Timing key sequences............................................................................104
System setup options............................................................................ 105
Clearing CMOS settings......................................................................... 112
Flashing the BIOS...................................................................................112
Boot menu..............................................................................................113
Boot menu enhancements......................................................................113
Diagnostics................................................................. 114
8
Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8
Status Released
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94
Status Released
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Identifier GUID-71128823-CE64-4E17-9439-DEE95AF668C4
Status Released
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
10
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Identifier GUID-1DA44488-D101-4AAE-BADD-2C0771F1C35F
Status Released
Recommended tools
The procedures in this document may require the following tools:
11
• Phillips screwdriver #1
• Torx #5 (T5) screwdriver
• Plastic scribe
Identifier GUID-328DCC55-D98F-4173-A3DD-26BE2F041BF7
Status Released
Screw list
The following table provides the list of screws that are used for securing dierent
components to the computer.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest
assembly
M2x3 T5 10
System badge Palm-rest
assembly
M2x8 2
Battery (half-
length)
Palm-rest
assembly
M2x4 4
Battery (full-
length)
Palm-rest
assembly
M2x4 7
Hard-drive
cage
Hard-drive
assembly
M2x4 4
Solid-state
drive (half-
length)
System board M2x3 1
Solid-state
drive
Solid-state
drive bracket
M2x2 1
Solid-state
drive (full-
length)
System board M2x3 1
12
Component Secured to Screw type Quantity Screw image
Speakers Palm-rest
assembly
M2x2 4
Fan System board M2x4 4
Heat-sink
assembly
System board M2x3 5/4
Display-cable
bracket
System board M2x2 1
System board Palm-rest
assembly
M2x4 5
Audio
daughter-board
System board M2x3 2
Keyboard Palm-rest
assembly
M1.6x1.5 31
Display hinges Palm-rest
assembly
M2.5x5 6
Power-adapter
port
Palm-rest
assembly
M2x3 1
Antenna
module
Display
assembly
M2x4 4
13
Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185
Status Released
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
14
Identifier GUID-98068FC2-1C1C-46DE-B3FA-DF9D488E9BA1
Status Released
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-FE52208C-5EFA-4569-A90D-E459B9E17E37
Status Released
Procedure
1 Close the display, and turn the computer over.
2 Turn the system badge over and remove the two screws (M2x8) that secure the
base cover to the palm-rest assembly.
15
3 Remove the 10 screws (M2x3 T5) that secure the base cover to the palm-rest
assembly.
Figure 1. Removing the base cover
1base cover 2 system badge
3 screws (12)
16
4 Using a plastic scribe, gently pry the base cover o the palm-rest assembly.
Figure 2. Prying the base cover o the computer base
1 base cover
17
Identifier GUID-27446428-82D7-4881-9220-9EB090B046EA
Status Released
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-F113D502-95A9-448F-AB1C-F07A96526541
Status Released
Procedure
1 Place the base cover on the palm-rest assembly and snap it into place.
2 Replace the 10 screws (M2x3 T5) that secure the base cover to the palm-rest
assembly.
3 Replace the two screws (M2x8) that secure the base cover to the palm-rest
assembly.
4 Turn the system badge over, and snap it into place.
5 Turn the computer over.
18
Identifier GUID-FA3B2FD2-52E7-43FD-8566-AA808CE90E66
Status Released
Removing the battery (half-
length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-ADE0B0E5-2130-4FC4-8553-96D2D5460E56
Status Released
Prerequisites
Remove the base cover.
Identifier GUID-FCDEA56B-004E-44A7-A6A0-7C50399AF6E1
Status Released
Procedure
1 Remove the four screws (M2x4) that secure the battery to the palm-rest
assembly.
2 Disconnect the battery cable from the system board.
19
3 Lift the battery o the palm-rest assembly.
Figure 3. Removing the battery
1 battery cable 2 screws (4)
3 battery 4 palm-rest assembly
4 Turn the computer over, open the display, and press the power button for ve
seconds to ground the system board.
20
Identifier GUID-E50A81D7-E412-49DE-BEB1-6B6374245972
Status Released
Replacing the battery (half-
length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-B0DA0B2B-67A5-4E8B-9FA0-7C2DEB75C5DE
Status Released
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-rest
assembly.
2 Replace the four screws (M2x4) that secure the battery to the palm-rest
assembly.
3 Connect the battery cable to the system board.
Identifier GUID-A5E4D6EB-7F3C-40E5-A565-D1CF58021412
Status Released
Post-requisites
Replace the base cover.
21
Identifier GUID-355FFABD-659C-4427-88AA-60E0E3DBB1D9
Status Released
Removing the battery (full-
length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-ADE0B0E5-2130-4FC4-8553-96D2D5460E56
Status Released
Prerequisites
Remove the base cover.
Identifier GUID-CBCA961F-7C16-4C3F-AD46-FA737221CE41
Status Released
Procedure
1 Remove the seven screws (M2x4) that secure the battery to the palm-rest
assembly.
2 Disconnect the battery cable from the system board.
22
3 Lift the battery o the palm-rest assembly.
Figure 4. Removing the battery
1 palm-rest assembly 2 battery cable
3 screws (7) 4 battery
4 Turn the computer over, open the display, and press the power button for ve
seconds to ground the system board.
23
Identifier GUID-DF0226C1-346A-4344-98C0-0CF1245F11C9
Status Released
Replacing the battery (full-
length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-4E17BC0B-6366-46F3-8FEE-0F9AD2A039F1
Status Released
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-rest
assembly.
2 Replace the seven screws (M2x4) that secure the battery to the palm-rest
assembly.
3 Connect the battery cable to the system board.
Identifier GUID-A5E4D6EB-7F3C-40E5-A565-D1CF58021412
Status Released
Post-requisites
Replace the base cover.
24
Identifier GUID-5DE1E07B-4633-4536-ACBF-4A3067007FE0
Status Released
Removing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Identifier GUID-C7C10D90-ADC9-4C77-887A-AF3EE25E9BDA
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length).
Identifier GUID-D6DE55CD-9F65-40DC-8643-7C6D95509DA6
Status Released
Procedure
1 Remove the four screws (M2x4) that secure the hard-drive cage to the palm-
rest assembly.
25
2 Lift the hard-drive cage o the hard-drive assembly.
Figure 5. Removing the hard-drive cage
1 screws (4) 2 hard-drive cage
3 hard-drive assembly
3 Using the pull tab disconnect the hard-drive cable from the system board.
26
4 Lift the hard-drive assembly o the palm-rest assembly.
Figure 6. Disconnecting the hard-drive cable from the system board
1 pull tab 2 hard-drive assembly
27
5 Disconnect the hard-drive interposer from the hard-drive assembly.
Figure 7. Disconnecting the hard-drive interposer from the hard-drive assembly
1 hard-drive assembly 2 hard-drive interposer
28
6 Remove the hard-drive covers away from the hard drive.
Figure 8. Removing the hard-drive cover
1 hard-drive covers (2) 2 hard drive
29
Identifier GUID-8D72BB77-0F8B-428E-A98E-FF7DA2CDA899
Status Released
Replacing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
Identifier GUID-84AE5B77-A0DE-461A-BF43-D8853194B570
Status Released
Procedure
1 Replace the hard-drive covers on the hard drive.
2 Connect the hard-drive interposer to the hard-drive assembly.
3 Place the hard-drive assembly on the palm-rest assembly.
4 Connect the hard-drive cable to the system board.
5 Align the screw holes on the hard-drive cage with the screw holes on the hard-
drive assembly.
6 Replace the four screws (M2x4) screws that secure the hard-drive cage to the
palm-rest assembly.
Identifier GUID-D58061A8-62F0-4304-AC8D-80A1C0DDF696
Status Released
Post-requisites
1 Replace the battery (half-length).
30
Identifier GUID-8B732F56-051E-43E5-BD12-F403EA5BE6E8
Status Released
Removing the solid-state drive
(half-length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Identifier GUID-1DE68481-5A48-4382-8E64-7D4508ABEAB0
Status Released
Procedure
1 Remove the screw (M2x3) that secures the solid-state drive assembly to the
system board.
32
2 Lift and slide the solid-state drive assembly from the system board.
Figure 9. Removing the solid-state drive assembly
1screw 2 solid-state drive assembly
3 solid-state drive slot 4 system board
33
3 Turn the solid-state drive assembly over, then remove the screw (M2x2) that
secures the solid-state drive to the solid-state drive bracket.
Figure 10. Removing the solid-state drive bracket
1 solid-state drive bracket 2 screw
3 solid-state drive
4 Lift the solid-state drive o the solid-state drive bracket.
34
Identifier GUID-D3CEABFD-629C-4387-BE70-448237C2381D
Status Released
Replacing the solid-state drive
(half-length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-0B4DFA25-CDC9-407D-A65A-234FFD38CFA5
Status Released
Procedure
1 Align the screw hole on the solid-state drive bracket with the screw hole on the
solid-state drive.
2 Replace the screw (M2x2) that secures the solid-state drive to the solid-state
drive bracket.
3 Align the notches on the solid-state drive assembly with the tabs in the solid-
state drive slot.
4 Slide the solid-state drive assembly at an angle into the solid-state drive slot.
5 Press the other end of the solid-state drive down and replace the screw (M2x3)
that secures the solid-state drive to the system board.
Identifier GUID-D6D9C7FD-F5F2-4841-BED9-C4F8672A8F1D
Status Released
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
35
Identifier GUID-CA63CF9E-83FD-4B12-9A33-5E7A4DBAB972
Status Released
Removing the solid-state drive
(full-length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Identifier GUID-7B2E5A47-FAA4-4AA9-B3F5-2284E315C53B
Status Released
Procedure
1 Remove the screw (M2x3) that secures the solid-state drive to the system
board.
37
2 Lift and slide the solid-state drive from the system board.
Figure 11. Removing the solid-state drive
1screw 2 thermal pad
3 solid-state drive slot 4 solid-state drive
38
3 Peel the thermal pad o the solid-state drive.
Figure 12. Removing the thermal pad
1 thermal pad 2 solid-state drive
39
Identifier GUID-47BC7D1D-16F9-431C-B5A1-81A1759FBE6A
Status Released
Replacing the solid-state drive
(full-length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-2E45853F-15D0-4E23-99A9-F91D4DCDF447
Status Released
Procedure
1 Adhere the thermal pad to the solid-state drive.
2 Slide the solid-state drive at an angle into the solid-state drive slot.
3 Press the other end of the solid-state drive down and replace the screw (M2x3)
that secures the solid-state drive to the system board.
Identifier GUID-D6D9C7FD-F5F2-4841-BED9-C4F8672A8F1D
Status Released
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
40
Identifier GUID-BF7F1ECA-BC62-4949-B1BE-EC64E351719E
Status Released
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Identifier GUID-5146EAB7-980D-425D-B274-7DB1561C06D3
Status Released
Procedure
1 Disconnect the speaker cable from the system board.
2 Note the speaker-cable routing and remove the cable from the routing guides.
3 Remove the four screws (M2x2) that secure the speakers to the palm-rest
assembly.
41
4 Lift the speakers, along with the speaker cable, o the palm-rest assembly.
Figure 13. Removing the speakers
1speaker cable 2 screws (4)
3 speakers (2) 4 palm-rest assembly
42
Identifier GUID-40DC76F7-B3EC-450A-848E-632D68C352E2
Status Released
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-AC4AADA4-AE75-4834-B2D7-49DA6C0A92EC
Status Released
Procedure
1 Using the alignment posts, place the speakers on the palm-rest assembly.
2 Replace the four screws (M2x2) that secure the speakers to the palm-rest
assembly.
3 Route the speaker cables through the routing guides on the palm-rest assembly.
4 Connect the speaker cable to the system board.
Identifier GUID-D6D9C7FD-F5F2-4841-BED9-C4F8672A8F1D
Status Released
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
43
Identifier GUID-4AF7A7F4-79DC-43F4-A4DF-63362F890FB6
Status Released
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Identifier GUID-6F685E0B-92D5-4CEF-AA20-0A459D7A8E89
Status Released
Procedure
1 Loosen the captive screw that secures the wireless-card bracket to the wireless
card.
2 Lift the wireless-card bracket o the wireless card.
3 Disconnect the antenna cables from the wireless card.
44
4 Slide and remove the wireless card out of the wireless-card slot.
Figure 14. Removing the wireless card
1captive screw 2 wireless-card bracket
3 wireless card 4 antenna cables (2)
45
Identifier GUID-94E88AEC-6F12-4B0E-AA6A-B28D8E200225
Status Released
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-7D457601-D15C-4126-B9DA-6C9B7B8A871C
Status Released
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables
under it.
1 Align the notch on the wireless card with the tab on the wireless-card slot and
slide the card into the slot.
2 Connect the antenna cables to the wireless card. The following table provides
the antenna-cable color scheme for the wireless card supported by your
computer:
Table 2. Antenna-cable color scheme
Connectors on the wireless
card
Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
3 Align the screw hole on the wireless-card bracket with the screw-hole on the
wireless card.
46
4 Tighten the captive screw that secures the wireless-card bracket to the wireless
card.
Figure 15. Replacing the wireless card
1wireless card 2 antenna cables (2)
3 captive screw 4 wireless-card bracket
Identifier GUID-D6D9C7FD-F5F2-4841-BED9-C4F8672A8F1D
Status Released
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
47
Identifier GUID-F98150E9-52A3-4FCD-8420-54A9A2A6DA46
Status Released
Removing the fans
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Identifier GUID-25D531B0-2984-47B0-AD3F-D83854B7F4AC
Status Released
Procedure
NOTE: The touch-screen cable is available only on laptop congurations
with touch displays.
1 Remove the two screws (M2x4) that secure the video fan (JFAN_2) to the
system board.
2 Disconnect the touch-screen cable from the system board.
3 Peel o the tape that secures the touch-screen cable to the video fan (JFAN_2).
4 Note the routing of the touch-screen cable and remove the cable from the
routing guides on the video fan (JFAN_2).
5 Disconnect the video fan (JFAN_2) cable from the system board.
48
6 Lift the video fan (JFAN_2) away from the palm-rest assembly.
Figure 16. Removing the video fan
1routing guide 2 touch-screen cable (optional)
3 tape 4 fan cable
5 video fan (JFAN_2) 6 screws (2)
7 Remove the two screws (M2x4) that secure the processor fan (JFAN_1) to the
system board.
8 Note the routing of the display cable and remove the cable from the processor
fan (JFAN_1).
9 Disconnect the processor fan (JFAN_1) cable from the system board.
49
10 Lift the processor fan (JFAN_1) away from the palm-rest assembly.
Figure 17. Removing the processor fan
1routing guide 2 display cable
3 fan cable 4 processor fan (JFAN_1)
5 screws (2)
50
Identifier GUID-C3E89978-1994-4C7D-98C9-E51C8651B0A6
Status Released
Replacing the fans
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-396D4ADD-FAAE-4C35-AEEF-CB3FC39F26B0
Status Released
Procedure
1 Align the screw holes on the processor fan (JFAN_1) with the screw holes on the
palm-rest assembly.
2 Connect the processor fan (JFAN_1) cable to the system board.
3 Route the display cable through the routing guides on the processor fan
(JFAN_1).
4 Replace the two screws (M2x4) that secure the processor fan (JFAN_1) to the
system board.
5 Align the screw holes on the video fan (JFAN_2) with the screw holes on the
palm-rest assembly.
6 Connect the video fan (JFAN_2) cable to the system board.
7 Route the touch-screen cable through the routing guides on the video fan
(JFAN_2).
8 Adhere the tape that secures the touch-screen cable to the video fan (JFAN_2).
9 Connect the display cable to the system board.
10 Replace the two screws (M2x4) that secure the video fan (JFAN_2) to the
system board.
51
Identifier GUID-A4C65F77-E1D1-4595-B52B-D281E90F786D
Status Released
Removing the heat-sink assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow
sucient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Identifier GUID-2072A66E-E520-4C42-B582-C5A4A2076A92
Status Released
Procedure
1 Remove the ve screws (M2x3) that secure the heat-sink assembly to the
system board.
NOTE: Depending on the conguration ordered, some congurations
may have four screws (M2x3).
53
2 Lift the heat-sink assembly o the system board.
Figure 18. Removing the heat-sink assembly
1 heat-sink assembly 2 screws (5/4)
54
Identifier GUID-9847FD24-88EC-4F5A-BCCF-D9D9830B777A
Status Released
Replacing the heat-sink assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system
board and processor.
NOTE: The original thermal grease can be reused if the original system
board and fan are reinstalled together. If either the system board or the fan
is replaced, use the thermal pad provided in the kit to ensure that thermal
conductivity is achieved.
Identifier GUID-6735D332-2AE0-440D-9A7D-54D6D917B52A
Status Released
Procedure
1 Align the screw holes on the heat-sink assembly with the screw holes on the
system board.
2 Replace the ve screws (M2x3) that secure the heat-sink assembly to the
system board.
NOTE: Depending on the conguration ordered, some congurations
may have four screws (M2x3).
55
Identifier GUID-AAC0DC5A-1680-492D-804F-52F812D409C2
Status Released
Removing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-28F89DF8-99BB-4B9C-88D1-6DB4494163CF
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Identifier GUID-E7CC2856-2069-4D93-BA85-9326C079A4BB
Status Released
Procedure
1 Using your ngertips, spread apart the securing clips on each end of the
memory-module slot until the memory module pops up.
57
2 Slide and remove the memory module from the memory-module slot.
Figure 19. Removing the memory modules
1memory module 2 securing clips (2)
3 memory-module slot
58
Identifier GUID-1F5023F5-9868-4AAF-A9F5-BFB400CD890A
Status Released
Replacing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-01D31343-9248-4391-A6FC-1C2FE832C508
Status Released
Procedure
1 Align the notch on the memory module with the tab on the memory-module slot.
59
2 Slide the memory module rmly into the slot at an angle and gently press the
memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.
Figure 20. Replacing the memory modules
1memory module 2 notch
3 tab 4 memory-module slot
5 securing clips
60
Identifier GUID-B54497E8-5AD5-4FF9-AD4A-F32FDBEDE1E8
Status Released
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.
Identifier GUID-3CDEC4BE-A292-4A1F-BC04-BF305C3B75C9
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the fans.
7 Remove the heat-sink assembly.
8 Remove the memory modules.
62
Identifier GUID-8F688CA0-8CD9-4D38-9D34-81544EC60A32
Status Released
Procedure
NOTE: The touch-screen cable is available only on laptop congurations
with touch displays.
1 Remove the screw (M2x2) that secures the display-cable bracket to the system
board.
2 Lift the solid-state drive bracket to access the display cable.
3 Disconnect the display cable from the system board.
Figure 21. Disconnecting the display cable
1display-cable bracket 2 screw
3 display cable
4 Disconnect the power-adapter port cable, speaker cable, keyboard-control board
cable, touch-pad cable and ngerprint reader cable from the system board.
63
5 Peel o the tape and disconnect the touch-screen cable from the system board.
Figure 22. Disconnecting the cables
1power-adapter port cable 2 speaker cable
3 keyboard-control board cable 4 touch-pad cable
5ngerprint reader cable 6 touch-screen cable (optional)
7 tape
6 Remove the ve screws (M2x4) that secure the system board to the palm-rest
assembly.
64
7 Lift the system board o the palm-rest assembly.
Figure 23. Removing the system board
1 system board 2 screws (5)
3 palm-rest assembly
65
Identifier GUID-67274E98-E2F1-4B7B-A903-F38BA6B62028
Status Released
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
Identifier GUID-B880E805-E813-45FF-8885-0945022F24DF
Status Released
Procedure
1 Align the screw holes on the system board with the screw holes on the palm-rest
assembly.
2 Replace the ve screws (M2x4) that secure the system board to the palm-rest
assembly.
3 Adhere the tape and connect the touch-screen cable to the system board.
4 Connect the power-adapter port cable, speaker cable, keyboard-control board
cable, touch-pad cable and ngerprint reader to the system board.
5 Connect the display cable to the system board.
6 Align the screw hole on the display-cable bracket with the screw hole on the
system board.
66
7 Replace the screw (M2x2) that secures the display-cable bracket to the system
board.
Identifier GUID-089EE999-93A9-452E-8B02-09D8FCFB7C90
Status Released
Post-requisites
1 Replace the memory modules.
2 Replace the heat-sink assembly.
3 Replace the fans.
4 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
5 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
6 Replace the wireless card.
7 Replace the battery (half-length) or the battery (full-length).
8 Replace the base cover.
67
Identifier GUID-3C23730D-19FE-4A80-8998-9A85C2DCE934
Status Released
Removing the audio daughter-
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-44D35805-8B60-4013-B93B-9D1ACACD3E33
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the fans.
7 Remove the heat-sink assembly.
8 Remove the memory modules.
9 Remove the system board.
68
Identifier GUID-97008DC4-67C0-4190-A77A-32D3C0432069
Status Released
Procedure
1 Remove the two screws (M2x3) that secures the audio daughter-board to the
system board.
2 Lift the audio daughter-board o the system board and turn the audio daughter-
board over.
Figure 24. Removing the audio daughter-board
1screws (2) 2 audio daughter-board
69
Identifier GUID-14B28E08-E8D1-4B67-83F3-85BFE7AA7937
Status Released
Replacing the audio daughter-
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-C9A47377-4CCF-4494-8D1D-338EF8D7B50C
Status Released
Procedure
1 Turn the audio daughter-board over and place the audio daughter-board into the
slot on the system board.
2 Replace the screw (M2x3) that secures the audio daughter-board to the system
board.
Identifier GUID-918C0499-50D7-49AB-8F43-B72724B368FF
Status Released
Post-requisites
1 Replace the system board.
2 Replace the memory modules.
3 Replace the heat-sink assembly.
4 Replace the fans.
5 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
6 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
70
Identifier GUID-30EEBC49-DE3E-4C3F-8226-86CE5F32F388
Status Released
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.
Identifier GUID-6634F686-747A-4FB1-8FEB-7271331E5E56
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the fans.
7 Remove the heat-sink assembly.
8 Remove the memory modules.
9 Remove the system board.
72
Identifier GUID-215EAD74-5DCE-4E4C-B00B-4E8FE78889E1
Status Released
Procedure
1 Turn the system board over.
2 Disconnect the coin-cell battery cable from the system board.
3 Note the location of the coin-cell battery and pry it o the system board.
Figure 25. Removing the coin-cell battery
1coin-cell battery 2 coin-cell battery cable
3 system board
73
Identifier GUID-5E22F4A0-F01F-4522-8155-BE22A8CA6E5F
Status Released
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-A26355E1-1177-48A1-86DE-85C0637849C0
Status Released
Procedure
1 Adhere the coin-cell battery to the system board.
2 Connect the coin-cell battery cable to the system board.
3 Turn the system board over.
Identifier GUID-4EB5EDC2-D30F-4CBF-A7C9-99B10F18D946
Status Released
Post-requisites
1 Replace the system board.
2 Replace the memory modules.
3 Replace the heat-sink assembly.
4 Replace the fans.
5 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
6 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
7 Replace the wireless card.
8 Replace the battery (half-length) or the battery (full-length).
74
Identifier GUID-5AE964CF-7958-4D31-BBA8-155C933167E8
Status Released
Removing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-BE0AEDCA-F3D2-47B1-8A55-2367CF360BD7
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
4 Remove the system board.
Identifier GUID-86E18A8C-01FE-40F5-9FF2-853A93FEB0BB
Status Released
Procedure
1 Open the latches and disconnect the keyboard cable and keyboard-backlight
cable from the keyboard-controls board.
76
2 Lift up the Mylar to access the screws that secure the keyboard to the palm-rest
assembly.
NOTE: All new keyboards will be shipped with the Mylar. Do not peel o
the Mylar.
Figure 26. Disconnecting the keyboard and keyboard-backlight cable
1Mylar 2 keyboard cable
3 latches (2) 4 keyboard-backlight cable
3 Remove the 31 screws (M1.6x1.5) that secure the keyboard to the palm-rest
assembly.
77
4 Lift the keyboard o the palm-rest assembly.
Figure 27. Removing the screws from the keyboard
1 screws (31) 2 keyboard
3 palm-rest assembly
78
Identifier GUID-18204C76-DF75-4DB8-BD6F-EFA74576AAD7
Status Released
Replacing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-491E066B-A879-4DD1-AFD0-80C3D978E1EE
Status Released
Procedure
1 Align the screw holes on the keyboard with the screw holes on the palm-rest
assembly.
2 Replace the 31 screws (M1.6x1.5) that secure the keyboard to the palm-rest
assembly.
3 Adhere the Mylar to the screws that secure the keyboard to the palm-rest
assembly.
4 Connect the keyboard cable and keyboard-backlight cable to the keyboard-
controls board.
Identifier GUID-9DB0941C-C68E-41AA-921E-F226F8F0F3E5
Status Released
Post-requisites
1 Replace the system board.
2 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
3 Replace the battery (half-length) or the battery (full-length).
4 Replace the base cover.
79
Identifier GUID-AB1F153B-621B-42FC-89BE-0E1105FF1786
Status Released
Removing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-B56E2301-3ABA-48D9-BC76-A2962E57BC12
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
Identifier GUID-074C95E5-EC9E-47A6-9E61-EECF4480ECF1
Status Released
Procedure
NOTE: The touch-screen cable is available only on laptop congurations
with touch displays.
1 Remove the screw (M2x2) that secures the display-cable bracket to the system
board.
2 Disconnect the touch-screen cable and display cable from the system board.
80
3 Peel o the tape and remove the touch-screen cable from the routing guides on
the fan.
Figure 28. Disconnecting the cables
1touch-screen cable (optional) 2 tape
3 display-cable bracket 4 screw
5 display cable
4 Turn the computer over and open the display at an angle of 90 degrees.
5 Rotate the computer and place it on the edge of the table in a position that
allows access to the screws on the display hinges.
6 Remove the six screws (M2.5x5) that secure the display hinges to the palm-rest
assembly.
81
7 Carefully lift the display assembly from the palm-rest assembly
Figure 29. Removing the screws that secure the display hinges to palm-rest
assembly
1palm-rest assembly 2 screws (6)
3 display hinges (2) 4 display assembly
82
8 Carefully place the display assembly on a clean, at surface.
Figure 30. Display assembly
1 display assembly
83
Identifier GUID-2DF70EB1-9D26-4051-8B7C-FB14A89925D8
Status Released
Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-DA82B76C-0EE3-4263-9033-54BF36A6B5B6
Status Released
Procedure
1 Place the palm-rest assembly at the edge of the table with the speakers facing
away from the edge.
2 Align the screw holes on the palm-rest assembly with the screw holes on the
display hinges.
3 Replace the six screws (M2.5x5) that secure the display hinges to the palm-rest
assembly.
4 Adhere the tape and route the touch-screen cable (optional) through the routing
guides on the fan.
5 Connect the touch-screen cable and display cable to the system board.
NOTE: The touch-screen cable is available only on laptop congurations
with touch displays.
6 Replace the screw (M2x2) that secures the display-cable bracket to the system
board.
84
Identifier GUID-35D5032D-9652-403C-9A8A-F98FFABA8776
Status Released
Removing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-2FF28833-B61C-40FB-888B-254BA7578BCB
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the display assembly.
Identifier GUID-A6D5FBD8-01B6-4CA4-987A-80FE336B8AF5
Status Released
Procedure
1 Disconnect the power-adapter port cable from the system board.
2 Remove the screw (M2x3) that secures the power-adapter port to the palm-rest
assembly.
86
3 Lift the power-adapter port along with its cable, o the palm-rest assembly.
Figure 31. Removing the power-adapter port
1screw 2 power-adapter port
3 power-adapter port cable
87
Identifier GUID-A99140DB-7AF3-4218-B305-532FF94DF51D
Status Released
Replacing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-6573CEC9-6601-4D86-B746-449414FF1856
Status Released
Procedure
1 Place the power-adapter port into the slot on the palm-rest assembly.
2 Route the power-adapter port cable through its routing guides on the palm-rest
assembly.
3 Replace the screw (M2x3) that secures the power-adapter port to the palm-rest
assembly.
4 Connect the power-adapter port cable to the system board.
Identifier GUID-F0710676-729E-43A4-BC18-2F7005354246
Status Released
Post-requisites
1 Replace the display assembly.
2 Replace the battery (half-length) or the battery (full-length).
3 Replace the base cover.
88
Identifier GUID-2D298405-DB18-4207-B981-B7135F293956
Status Released
Removing the antenna cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-80BA3639-45CF-469B-A62E-647326B941AC
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Remove the display assembly.
89
Identifier GUID-A8377F5B-D34E-4898-A4F8-FC8C47A285BF
Status Released
Procedure
1 Carefully turn the display hinges at an angle.
Figure 32. Turning the display hinge
1display assembly 2 display hinges (2)
90
2 Slide and lift the antenna cover away from the display assembly.
Figure 33. Removing the antenna cover
1 display assembly 2 antenna cover
91
Identifier GUID-CDC36DAD-8593-48BA-A3B1-D9401C9DFE1D
Status Released
Replacing the antenna cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-7ACABB91-5AEC-4E93-9AA6-74128A6B65CF
Status Released
Procedure
1 Replace the antenna cover on the display assembly.
2 Turn the display hinges to the normal position.
Identifier GUID-6A25475D-B8FF-473F-BDD0-52E3BAD02710
Status Released
Post-requisites
1 Replace the display assembly.
2 Replace the wireless card.
3 Replace the battery (half-length) or the battery (full-length).
4 Replace the base cover.
92
Identifier GUID-6C4E9746-B780-409D-B703-9A43273C227D
Status Released
Removing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-7EF5D017-411E-45BA-994D-1B929DB8C05E
Status Released
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-
touchscreen display.
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the antenna cover.
93
Identifier GUID-3E0B3C8E-472C-4076-8F3B-B1CD03501C85
Status Released
Procedure
1 Peel o the tape to access the screws on the display hinges.
Figure 34. Peeling the tape
1tape 2 display hinges (2)
2 Remove the six screws (M2.5x5) that secure the display hinges to the display
assembly.
94
3 Carefully lift the display hinges o the display assembly.
Figure 35. Removing the display hinges
1 screws (6) 2 display hinges (2)
95
Identifier GUID-E3D5A4DB-BAB5-4F6F-B7B6-8BC4EF0CC57D
Status Released
Replacing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-7E4B92E1-B7DB-474B-8E6E-6DE5811E88E7
Status Released
Procedure
1 Align the screw holes on the display hinges with the screw holes on the display
assembly.
2 Replace the six screws (M2.5x5) that secure the display hinges to the display
assembly.
3 Adhere the tape to the display hinges.
Identifier GUID-596D1D1C-5598-4B51-A19E-E26E5C6F7EA5
Status Released
Post-requisites
1 Replace the antenna cover.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the battery (half-length) or the battery (full-length).
5 Replace the base cover.
96
Identifier GUID-A84F666A-38B4-4C77-A8DE-7910F5831300
Status Released
Removing the antenna module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-892244E2-6E72-43F7-B7E4-E161D5995363
Status Released
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-
touchscreen display.
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the antenna cover.
Identifier GUID-941A9399-CB90-4058-A802-7987DC7ECD57
Status Released
Procedure
1 Peel the tape that covers the antenna cables.
2 Remove the four screws (M2x4) that secure the antenna module to the display
assembly.
97
3 Lift the antenna module away from the display assembly.
Figure 36. Removing the antenna module
1tape 2 antenna cable
3 screws (4) 4 antenna module
5 display assembly
98
Identifier GUID-29CD5413-5042-412F-825D-11E3CCAAFC74
Status Released
Replacing the antenna module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-56FF35CE-C58B-4DD9-B304-DEF3C5645827
Status Released
Procedure
1 Align the screw holes on the antenna module with the screw holes on the display
assembly.
2 Replace the four screws (M2x4) that secure the antenna module to the display
assembly.
3 Adhere the tape that covers the antenna cable.
Identifier GUID-0F926196-E7CA-4FE1-8FCC-80AA3AE6AD93
Status Released
Post-requisites
1 Replace the antenna cover.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the battery (half-length) or the battery (full-length).
5 Replace the base cover.
99
Identifier GUID-740BADE7-E98C-41E6-A2C7-D807C0482F9A
Status Released
Removing the palm-rest
assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-620F59E5-AC3A-4A36-A959-1FAEBA6F2CE9
Status Released
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the memory modules.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the wireless card.
7 Remove the speakers.
8 Remove the heat-sink assembly.
9 Remove the fans.
10 Remove the display assembly.
11 Remove the power-adapter port.
12 Remove the system board.
13 Remove the keyboard.
100
Identifier GUID-3B869ECB-F569-4CFF-978E-EC66F0E4F9E4
Status Released
Procedure
After performing the steps in the prerequisites we are left with the palm-rest
assembly.
Figure 37. Removing the palm-rest assembly
1palm-rest assembly
101
Identifier GUID-C338CD8A-D6B9-47AE-9629-3FBE505948D9
Status Released
Replacing the palm-rest
assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Identifier GUID-EBACC18B-687C-46E5-8818-DE3A7576F360
Status Released
Procedure
Place the palm-rest assembly on a clean and at surface.
Identifier GUID-83B0C574-2A66-4062-B5E0-1B55FF6B8DEA
Status Released
Post-requisites
1 Replace the keyboard.
2 Replace the system board.
3 Replace the power-adapter port.
4 Replace the display assembly.
5 Replace the fans.
6 Replace the heat-sink assembly.
7 Replace the speakers.
8 Replace the wireless card.
102
Identifier GUID-6F264EA1-964F-41BB-959D-3363BEC8A330
Status Released
BIOS overview
The BIOS manages data ow between the computer's operating system and attached
devices such as hard disk, video adapter, keyboard, mouse, and printer.
Identifier GUID-B870F65A-C552-4505-BD6B-19C17853D4CE
Status Released
Entering the BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
You can change the user-denable settings in BIOS setup program.
Identifier GUID-4D657279-3C0F-4906-97E5-34F43B3950EF
Status Released
Timing key sequences
The keyboard is not the rst device initialized by Setup. As a result, if you press a
keystroke too early, the keyboard is locked out. In such case, a keyboard error
message is displayed on the screen, and you cannot restart your computer with the
Ctrl+Alt+Del key combination.
To prevent the keyboard from locking, wait until the keyboard is initialized completely.
The keyboard is initialized if one of the following occurs:
• The keyboard lights ash.
• The F2=Setup prompt appears at the top-right corner of the screen during boot.
104
Identifier GUID-4FF6787D-08D0-47C4-8A0D-BA3F0C405F50
Status Released
System setup options
NOTE: Depending on this computer and its installed devices, the items listed
in this section may or may not appear.
Table 3. System setup options—System information menu
General-System Information
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identication code.
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General-System Information
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Maximum Clock Speed Displays the maximum processor clock speed.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
HT Capable Displays whether the processor is HyperThreading
(HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Battery Information Displays the battery health information.
Boot Sequence
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
Advanced Boot Options
Enable Legacy Option
ROMs
Enable or disable the Legacy Option ROMs.
UEFI Boot Path Security Enables or disables the user to set the prompt for
Admin password when booting from UEFI.
Date/Time Displays the current date in MM/DD/YY format and
current time in HH:MM:SS AM/PM format.
Table 4. System setup options—System Conguration menu
System Conguration
SATA Operation Congure operating mode of the integrated SATA
hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART Reporting during system
startup.
USB Conguration
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System Conguration
Enable Boot Support Enable or disable booting from USB mass storage
devices such as external hard drive, optical drive,
and USB drive.
Enable External USB Port Enable or disable booting from USB mass storage
devices connected to external USB port.
USB PowerShare Enable or disable charging external devices through
the USB PowerShare port.
Audio Enable or disable the integrated audio controller.
Keyboard illumination Congure the operating mode of the keyboard
illumination feature.
Touchscreen Enables or disables the touchscreen.
Miscellaneous Devices Enable or disable various onboard devices.
Enable Camera Enable or disable the camera.
Enable Secure Digital (SD)
Card
Enable or disable the SD card.
Table 5. System setup options—Video menu
Video
LCD Brightness Set the panel brightness independently for Battery
and AC power.
Table 6. System setup options—Security menu
Security
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
Strong Password Enable or disable strong passwords.
Password Conguration Control the minimum and maximum number of
characters allowed for Admin and System
passwords.
Password Bypass Bypass the System (Boot) Password and the
internal HDD password prompts during a system
restart.
107
Security
Password Change Enable or disable changes to the System and Hard
Disk passwords when an administrator password is
set.
Non-Admin Setup Changes Determines whether changes to the setup option
are permitted when an administrator password is
set.
UEFI Capsule Firmware
Updates
Enable or disable BIOS updates through UEFI
capsule update packages.
TPM 1.2 Security Enable or disable Trusted Platform Module (TPM)
visibility to the operating system.
Computrace(R) Enable or disable the BIOS module interface of the
optional Computrace(R) Service from Absolute
Software.
CPU XD Support Enable or disable the Execute Disable mode of the
Processor.
OROM Keyboard Access Enable or disable the user to enter Option ROM
Conguration screens via hotkeys during boot.
Admin Setup Lockout Enable to prevent users from entering Setup when
an Admin Password is set.
Master Password Lockout Enable or disable the master password support.
Table 7. System setup options—Secure Boot menu
Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Expert Key Management
Expert Key Management Enable or disable Expert Key Management.
Custom Mode Key
Management
Select the custom values for expert key
management.
108
Table 8. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX Enable Enable or disable Intel Software Guard Extensions.
Enclave Memory Size Set the Intel Software Guard Extensions Enclave
Reserve Memory Size.
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
Intel SpeedStep Enable or disable Intel Speedstep Technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed
and core voltage are adjusted dynamically
based on the processor load.
C-States Control Enable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode of the
processor.
Default: Enabled.
HyperThread control Enable or disable HyperThreading in the processor.
Default: Enabled.
Power Management
AC Behavior Enables the system to power-on automatically, when
AC is inserted.
Auto on Time Enable to set the computer to turn on automatically
every day or on a preselected date and time. This
option can be congured only if the Auto On Time is
set to Everyday, Weekdays or Selected Days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from
Standby.
Block Sleep Enable or disable the sleep state.
Peak Shift Congure the AC power usage.
109
Intel Software Guard Extensions
Advanced Battery Charge
Conguration
Enable Advanced Battery Charge Conguration
from the beginning of the day to a specied work
period.
Primary Battery Charge
Conguration
Set the primary battery charge settings with a
preselected custom charge start and stop.
Default: Adaptive.
POST Behavior
Adapter Warnings Enable adapter warnings.
Default: Enabled.
Keypad (Embedded) Enable or disable the keypad that is embedded in
the internal keyboard.
Numlock Enable Enable or disable Numlock.
Default: Enable Numlock.
Fn Key Emulation Enable or disable the Fn key emulation.
Fn Lock Options Enable or disable the Fn lock mode.
Fastboot Enable to set the speed of the boot process.
Default: Thorough.
Extend BIOS POST Time Congure the additional pre-boot delay.
Full Screen logo Enable or disable the full screen logo.
Warnings and Errors Congures the boot process behavior when
warnings or errors are detected.
Table 9. System setup options—Manageability
MEBx Hotkey Enable or disable the MEBx Hotkey function when
the system boots.
110
Table 10. System setup options—Virtualization Support menu
Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology for Direct
I/O.
Table 11. System setup options—Wireless menu
Wireless
Wireless Switch Determine which wireless devices can be controlled
by the Wireless Switch.
Wireless Device Enable Enable or disable internal wireless devices.
Table 12. System setup options—Maintenance menu
Maintenance
Service Tag Display the system’s Service Tag.
Asset Tag Create a system Asset Tag.
BIOS Downgrade Control ashing of the system rmware to previous
revisions.
Data Wipe Enable to securely erase data from all internal
storage devices.
BIOS Recovery Enable the user to recover from certain corrupted
BIOS conditions from a recovery le on the user
primary hard drive or an external USB key.
Table 13. System setup options—System Logs menu
System Logs
BIOS Events Display BIOS events.
Thermal Events Display Thermal events.
111
System Logs
Power Events Display Power events.
Table 14. System setup options—SupportAssist System Resolution
SupportAssist System Resolution
Auto OS Recovery
Threshold
Control the automatic boot ow for SupportAssist
System Resolution Console and for Dell OS
Recovery tool.
SupportAssist OS Recovery Enable or disable the boot ow for SupportAssist
OS Recovery tool in the event of certain system
errors.
Identifier GUID-647C1E15-AF1F-4815-95E2-06A934E73944
Status Released
Clearing CMOS settings
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the coin-cell battery.
4 Wait for one minute.
5 Replace the coin-cell battery.
6 Replace the battery (half-length) or the battery (full-length).
7 Replace the base cover.
Identifier GUID-F5899359-C2E1-41C0-9663-4C79969506EB
Status Released
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you
replace the system board. To ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
112
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS
update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Identifier GUID-B870EAA8-5DDE-49C9-A0FC-161163061517
Status Released
Boot menu
This computer includes a one-time boot menu. By using this feature, you can change
the sequence of devices that your computer attempts to boot from, for example,
oppy, CD-ROM, or hard drive.
Identifier GUID-60C02594-2543-40E4-A549-30028A0A973A
Status Released
Boot menu enhancements
The boot menu enhancements are as follows:
•Easier Access – Press F12 to access the boot selection menu.
•User Prompting – The user is prompted to use the keystroke on the BIOS screen.
•Diagnostics Options – The boot menu includes the ePSA diagnostic options.
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Identifier GUID-80DC43D6-1463-45B2-A696-31AA152DE5AE
Status Released
Diagnostics
Power and battery-status light
Indicates the power and battery-charge status.
Solid white – Power adapter is connected and the battery has more than 5 percent
charge.
Amber – Computer is running on battery and the battery has less than 5 percent
charge.
O
• Power adapter is connected and the battery is fully charged.
• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o.
The power and battery-status light blinks amber along with beep codes indicating
failures.
For example, the power and battery-status light blinks amber two times followed by a
pause, and then blinks white three times followed by a pause. This 2,3 pattern
continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent light patterns and what they indicate.
Table 15. Diagnostics
Light Pattern Problem description
2,1 CPU failure
2,2 System board: BIOS and ROM failure
2,3 No memory or RAM detected
2,4 Memory or RAM failure
2,5 Invalid memory installed
2,6 System board or chipset error
2,7 LCD failure
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Light Pattern Problem description
3,1 CMOS battery failure
3,2 PCI/video card failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
The computer may emit a series of beeps during start-up if the errors or problems
cannot be displayed. The repetitive beep codes help the user troubleshoot problems
with the computer.
Camera status light: Indicates whether the camera is in use.
• Solid white – Camera is in use.
•O – Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white – Caps Lock enabled.
•O – Caps Lock disabled.
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Identifier GUID-8B6ECA9D-83CA-45F7-BD6B-BB1F8EFAF446
Status Released
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Table 16. Self-help resources
Information about Dell products and
services
www.dell.com
Dell Help & Support app
Get started app
Accessing help In Windows search, type Help and
Support, and press Enter.
Online help for operating system www.dell.com/support/windows
Troubleshooting information, user
manuals, setup instructions, product
specications, technical help blogs,
drivers, software updates, and so on.
www.dell.com/support
Learn about your operating system,
setting up and using your computer, data
backup, diagnostics, and so on.
See Me and My Dell at www.dell.com/
support/manuals.
116
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may
not be available in your country.
NOTE: If you do not have an active internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
117