DELL 9700 User Manual

Displayed below is the user manual for 9700 by DELL which is a product in the Notebooks category. This manual has pages.

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DELL 9700 Manual

XPS 17 9700

Service Manual

Regulatory Model: P92F

Regulatory Type: P92F001

August 2020

Rev. A02

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

be trademarks of their respective owners.

Chapter 1: Working inside your computer..........................................................................................5

Before working inside your computer................................................................................................................................. 5

Safety instructions................................................................................................................................................................ 5

Electrostatic discharge—ESD protection.......................................................................................................................... 6

ESD field service kit ..............................................................................................................................................................6

Transporting sensitive components.................................................................................................................................... 7

After working inside your computer.................................................................................................................................... 7

Chapter 2: Removing and installing components................................................................................8

Recommended tools..............................................................................................................................................................8

Screw list................................................................................................................................................................................ 8

Major components of XPS 17 9700.....................................................................................................................................9

Base cover............................................................................................................................................................................. 11

Removing the base cover.............................................................................................................................................. 11

Installing the base cover................................................................................................................................................ 14

Battery...................................................................................................................................................................................15

Lithium-ion battery precautions................................................................................................................................... 15

Removing the battery....................................................................................................................................................16

Installing the battery.......................................................................................................................................................17

Memory modules..................................................................................................................................................................18

Removing the memory modules...................................................................................................................................18

Installing the memory modules..................................................................................................................................... 19

Solid-state drive in SSD1 slot............................................................................................................................................. 20

Removing the M.2 2230 solid-state drive from the SSD1 slot................................................................................ 20

Installing the M.2 2230 solid-state drive in the SSD1 slot.........................................................................................21

Removing the M.2 2280 solid-state drive from the SSD1 slot................................................................................ 22

Installing the M.2 2280 solid-state drive in the SSD1 slot........................................................................................ 22

Solid-state drive in SSD2 slot............................................................................................................................................ 23

Removing the M.2 2230 solid-state drive from the SSD2 slot................................................................................23

Installing the M.2 2230 solid-state drive in the SSD2 slot....................................................................................... 24

Removing the M.2 2280 solid-state drive from the SSD2 slot............................................................................... 25

Installing the M.2 2280 solid-state drive in the SSD2 slot....................................................................................... 26

Fans....................................................................................................................................................................................... 27

Removing the right fan................................................................................................................................................. 27

Installing the right fan....................................................................................................................................................28

Removing the left fan................................................................................................................................................... 29

Installing the left fan......................................................................................................................................................30

Heat sink................................................................................................................................................................................31

Removing the heat sink (for computers shipped with integrated graphics card)................................................. 31

Installing the heat sink (for computers shipped with integrated graphics card)...................................................32

Removing the heat sink (for computers shipped with discrete graphics card).................................................... 33

Installing the heat sink (for computers shipped with discrete graphics card).......................................................34

I/O board..............................................................................................................................................................................35

Removing the I/O board...............................................................................................................................................35

Contents

Contents 3

Installing the I/O board................................................................................................................................................. 36

Display assembly.................................................................................................................................................................. 37

Removing the display assembly................................................................................................................................... 37

Installing the display assembly......................................................................................................................................39

System board....................................................................................................................................................................... 42

Removing the system board........................................................................................................................................ 42

Installing the system board...........................................................................................................................................45

Antenna.................................................................................................................................................................................48

Removing the antennas................................................................................................................................................ 48

Installing the antennas.................................................................................................................................................. 49

Palm-rest and keyboard assembly..................................................................................................................................... 51

Removing the palm-rest and keyboard assembly...................................................................................................... 51

Installing the palm-rest and keyboard assembly........................................................................................................52

Chapter 3: Drivers and downloads.................................................................................................. 54

Chapter 4: System setup............................................................................................................... 55

Entering BIOS setup program............................................................................................................................................55

Navigation keys................................................................................................................................................................... 55

Boot Sequence.................................................................................................................................................................... 55

One time boot menu........................................................................................................................................................... 56

System setup options......................................................................................................................................................... 56

Clearing CMOS settings.....................................................................................................................................................66

Clearing BIOS (System Setup) and System passwords.................................................................................................67

Chapter 5: Troubleshooting........................................................................................................... 68

SupportAssist diagnostics.................................................................................................................................................. 68

System diagnostic lights.....................................................................................................................................................68

System board built-in self-test (M-BIST)........................................................................................................................ 69

Recovering the operating system..................................................................................................................................... 69

Flashing the BIOS................................................................................................................................................................ 70

Backup media and recovery options................................................................................................................................. 70

Flashing BIOS (USB key)....................................................................................................................................................70

WiFi power cycle..................................................................................................................................................................70

Flea power release................................................................................................................................................................71

Chapter 6: Getting help and contacting Dell.................................................................................... 72

4Contents

Working inside your computer

Before working inside your computer

About this task

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Steps

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from

the network device.

5. Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise

noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer.

NOTE: Before working inside your computer, read the safety information that is shipped with your computer. For more

safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

NOTE: Disconnect your computer from all power sources before opening the computer cover or panels. After you finish

working inside the computer, replace all covers, panels, and screws before connecting your computer to an electrical

outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the pins and

the contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety

instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to

dissipate static electricity which could harm internal components.

CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have

connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When

disconnecting cables, keep them evenly-aligned to avoid bending the connector pins. When connecting cables, ensure

that the ports and the connectors are correctly oriented and aligned.

Working inside your computer 5

CAUTION: Press and eject any installed card from the media-card reader.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,

memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent

problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is

an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in

previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate

and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and

immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.

•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures

means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the

tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may

take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.

Perform the following steps to prevent ESD damage:

• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide

adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased

sensitivity to ESD damage.

• Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing

material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static

electricity from your body.

• Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-

static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-

static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system

being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-

sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare

metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily

placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is

known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be

aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a

wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at

least once per week.

•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a

best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the

best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have

one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to

test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.

6Working inside your computer

•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are

insulators and often highly charged.

•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,

deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a

rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work

area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is

being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as

Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically

handling any hardware components

•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are

preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.

The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the

new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts

should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the

ESD mat, in the system, or inside an anti-static bag.

•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be

returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all

times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while

performing service and that they use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in

anti-static bags for safe transport.

Lifting equipment

Adhere to the following guidelines when lifting heavy weight equipment:

CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.

1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.

2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.

3. Lift with your legs, not your back.

4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.

5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your

body and back.

6. Follow the same techniques in reverse to set the load down.

After working inside your computer

About this task

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

Steps

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

Working inside your computer 7

Removing and installing components

Recommended tools

The procedures in this document may require the following tools:

• Phillips screwdriver #0

• Phillips screwdriver #1

• Torx #5 (T5) screwdriver

• Plastic scribe

Screw list

NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,

and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type

is restored when the component is replaced.

NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when

replacing a component.

NOTE: Screw color may vary with the configuration ordered.

Table 1. Screw list

Component Secured to Screw type Quantity Screw image

Base cover Palm-rest and

keyboard assembly

Torx M2.5x4 8

Battery System board and

palm-rest and

keyboard assembly

M2x4 7

Solid-state drive thermal

bracket (SSD1 slot)

System board and

palm-rest and

keyboard assembly

M2x4

NOTE: This

screw is also one

of the seven

screws that

secures the

battery to the

palm-rest and

keyboard

assembly.

Solid-state drive thermal

bracket (SSD2 slot)

Palm-rest and

keyboard assembly

M2x4

NOTE: This

screw is also one

of the seven

screws that

secures the

battery to the

palm-rest and

8 Removing and installing components

Table 1. Screw list (continued)

Component Secured to Screw type Quantity Screw image

keyboard

assembly.

Left fan System board and

palm-rest and

keyboard assembly

M1.6x4

M2x4

Right fan System board and

palm-rest and

keyboard assembly

M1.6x4

M2x4

Heat sink (for integrated

graphics card)

System board M2x6.5 4

Heat sink (for discrete

graphics card)

System board M2x6.5 6

I/O board Palm-rest and

keyboard assembly

M2x4 3

Display-cable bracket Palm-rest and

keyboard assembly

M2x4 2

Left hinge System board and

palm-rest and

keyboard assembly

M2.5x6 3

Right hinge System board and

palm-rest and

keyboard assembly

M2.5x6 3

System board Palm-rest and

keyboard assembly

M2x4 3

Antenna (left) Palm-rest and

keyboard assembly

M2x2 4

Antenna (right) Palm-rest and

keyboard assembly

M2x2 4

Wireless-card bracket System board M2x4 1

USB-port bracket (left) Palm-rest and

keyboard assembly

M2x4 2

USB-port bracket (right) Palm-rest and

keyboard assembly

M2x4 2

Major components of XPS 17 9700

The following image shows the major components of XPS 17 9700.

Removing and installing components 9

1. Base cover

2. Battery

3. Solid-state drive 1 thermal bracket

10 Removing and installing components

4. Solid-state drive 1

5. Right fan

6. Display-cable bracket

7. USB Type-C port bracket

8. System board

9. Memory module

10. Right antenna

11. Palm-rest and keyboard assembly

12. Display assembly

13. Left antenna

14. Solid-state drive 2

15. Solid-state drive 2 thermal bracket

16. I/O board

17. USB Type-C port bracket

18. Left fan

19. Heat sink

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative

for purchase options.

Base cover

Removing the base cover

Prerequisites

1. Follow the procedure in Before working inside your computer.

About this task

The following images indicate the location of the base cover and provide a visual representation of the removal procedure.

Removing and installing components 11

12 Removing and installing components

Steps

1. Remove the eight Torx screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly.

CAUTION: Do not pull on or pry the base cover from where the hinges are located; doing so may damage the base

cover.

2. Starting from the bottom-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base cover

from the palm-rest and keyboard assembly.

3. Grasp the left side and the right side of the base cover and remove the base cover from the palm-rest and keyboard assembly.

NOTE: The following steps are applicable only if you want to further remove any other component from your

computer.

Removing and installing components 13

NOTE: Disconnecting the battery cable, removing the battery, or draining the flea power clears the CMOS and resets

the BIOS settings on your computer.

NOTE: After your computer is reassembled and powered on, it prompts for the Real Time Clock (RTC) reset. When

the RTC reset cycle occurs, the computer restarts several times and then an error message is displayed– "Time of

day not set". Enter the BIOS when this error appears and set the date and time on your computer to resume normal

functionality.

4. Disconnect the battery cable from the system board.

5. Turn your computer over and press the power button for 15 seconds to drain the flea power.

Installing the base cover

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the base cover and provide a visual representation of the installation procedure.

14 Removing and installing components

Steps

1. Connect the battery cable to the system board, if applicable.

2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover

into place.

3. Replace the eight Torx screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly.

Next steps

1. Follow the procedure in After working inside your computer.

Battery

Lithium-ion battery precautions

CAUTION:

• Exercise caution when handling Lithium-ion batteries.

• Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate

the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when

the power button is pressed.

• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.

• Do not expose the battery to high temperatures, or disassemble battery packs and cells.

Removing and installing components 15

• Do not apply pressure to the surface of the battery.

• Do not bend the battery.

• Do not use tools of any kind to pry on or against the battery.

• Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or

damage to the battery and other system components.

• If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending,

or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for

assistance. See www.dell.com/contactdell.

• Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.

Removing the battery

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

NOTE: Removing the battery clears the CMOS and resets the BIOS settings on your computer.

About this task

The following image indicates the location of the battery and provides a visual representation of the removal procedure.

Steps

1. Disconnect the battery cable from the system board, if it was not disconnected earlier.

2. Remove the seven screws (M2x4) that secure the solid-state drive thermal bracket and the battery to the palm-rest and keyboard

assembly.

NOTE: The two screws (M2x4) that secure the top of the battery also secure the solid-state drive thermal brackets

to the system board.

3. Lift the battery off the palm-rest and keyboard assembly.

16 Removing and installing components

Installing the battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the battery and provides a visual representation of the installation procedure.

Steps

1. Align the screw hole on each solid-state drive thermal bracket with the respective screw hole on the palm-rest and keyboard

assembly.

2. Align the screw holes on the battery with the screw holes on the solid-state thermal brackets and the palm-rest and keyboard

assembly.

NOTE: The two screws (M2x4) that secure the top of the battery also secure the solid-state drive thermal brackets

to the system board. Ensure that the solid-state drive thermal bracket is installed between the battery and the

system board.

3. Replace the two screws (M2x4) that secure the top of the battery and the solid-state drive thermal brackets to the palm-rest and

keyboard assembly.

4. Replace the five screws (M2x4) that secure the bottom of the battery to the palm-rest and keyboard assembly.

5. Connect the battery cable to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Removing and installing components 17

Memory modules

Removing the memory modules

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the memory modules and provides a visual representation of the removal procedure.

Steps

1. Lift the flap to access the memory module.

2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops

up.

3. Slide and remove the memory module from the memory-module slot.

NOTE: Repeat step 2 and step 3 to remove another memory from your computer.

18 Removing and installing components

Installing the memory modules

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the memory modules and provides a visual representation of the installation procedure.

Steps

1. Lift the flap to access the memory-module slot.

2. Align the notch on the memory module with the tab on the memory-module slot.

3. Slide the memory module firmly at an angle, into the memory-module slot.

4. Press the memory module down until it clicks into place.

NOTE: If you do not hear the click, remove the memory module and reinstall it.

NOTE: Repeat step 1 to step 4 to install another memory module in your computer.

Removing and installing components 19

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Solid-state drive in SSD1 slot

Removing the M.2 2230 solid-state drive from the SSD1

slot

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the battery.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in the SSD1 slot.

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2

2280 solid-state drive in the SSD1 slot.

The following image indicates the location of the M.2 2230 solid-state drive that is installed in the SSD1 slot and provides a visual

representation of the removal procedure.

Steps

1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board.

2. Lift the thermal plate off the solid-state drive.

3. Slide and lift the solid-state drive off the SSD1 slot.

20 Removing and installing components

Installing the M.2 2230 solid-state drive in the SSD1 slot

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in SSD1 slot.

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2

2280 solid-state drive in the SSD1 slot.

The following image indicates the location of the M.2 2230 solid-state drive that is installed in the SSD1 slot and provides a visual

representation of the installation procedure.

Steps

1. Align the notch on the solid-state drive with the tab on the SSD1 slot.

2. Slide the solid-state drive into the SSD1 slot.

3. Using the alignment post, place the solid-state thermal bracket over the solid-state drive.

4. Align the screw hole on the solid-state thermal bracket with the screw hole on the system board.

5. Replace the screw (M2x4) that secures the solid-state thermal bracket and the solid-state drive to the system board.

Next steps

1. Install the battery.

2. Install the base cover.

3. Follow the procedure in After working inside your computer.

Removing and installing components 21

Removing the M.2 2280 solid-state drive from the SSD1

slot

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the battery.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD1 slot.

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2

2280 solid-state drive in the SSD1 slot.

The following image indicates the location of the M.2 2280 solid-state drive that is installed in SSD1 slot and provides a visual

representation of the removal procedure.

Steps

1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board.

2. Lift the thermal plate off the solid-state drive.

3. Slide and lift the solid-state drive off the SSD1 slot.

Installing the M.2 2280 solid-state drive in the SSD1 slot

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD1 slot.

22 Removing and installing components

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2

2280 solid-state drive in the SSD1 slot.

The following image indicates the location of the M.2 2280 solid-state drive that is installed in SSD1 slot and provides a visual

representation of the installation procedure.

Steps

1. Align the notch on the solid-state drive with the tab on the SSD1 slot.

2. Slide the solid-state drive into the SSD1 slot.

3. Using the alignment post, place the solid-state drive thermal bracket over the solid-state drive.

4. Align the screw hole on the solid-state drive thermal bracket with the screw hole on the system board.

5. Replace the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board.

Next steps

1. Install the battery.

2. Install the base cover.

3. Follow the procedure in After working inside your computer.

Solid-state drive in SSD2 slot

Removing the M.2 2230 solid-state drive from the SSD2

slot

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the battery.

Removing and installing components 23

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in the SSD2 slot.

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2

2280 solid-state drive in SSD2 slot.

The following image indicates the location of the M.2 2230 solid-state drive that is installed in the SSD2 slot and provides a visual

representation of the removal procedure.

Steps

1. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly.

2. Slide and lift the solid-state drive off the SSD2 slot on the system board.

Installing the M.2 2230 solid-state drive in the SSD2 slot

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in the SSD2 slot.

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2

2280 solid-state drive in the SSD2 slot.

NOTE: Install the solid-state drive mounting bracket, if it is not installed.

The following image indicates the location of the M.2 2230 solid-state drive that is installed in the SSD2 slot and provides a visual

representation of the installation procedure.

24 Removing and installing components

Steps

1. Align the notch on the solid-state drive with the tab on the SSD2 slot.

2. Slide the solid-state drive into the SSD2 slot.

3. Using the alignment post, place the solid-state drive thermal bracket over the solid-state drive.

4. Align the screw hole on the solid-state drive thermal bracket with the screw hole on the system board.

5. Replace the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly.

Next steps

1. Install the battery.

2. Install the base cover.

3. Follow the procedure in After working inside your computer.

Removing the M.2 2280 solid-state drive from the SSD2

slot

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the battery.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD2 slot.

The following image indicates the location of the M.2 2280 solid-state drive that is installed in the SSD2 slot and provides a visual

representation of the removal procedure.

Removing and installing components 25

Steps

1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board.

2. Lift the thermal plate off the solid-state drive.

3. Slide and lift the solid-state drive off the SSD2 slot.

Installing the M.2 2280 solid-state drive in the SSD2 slot

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD2 slot.

The following image indicates the location of the M.2 2280 solid-state drive that is installed in the SSD2 slot and provides a visual

representation of the installation procedure.

26 Removing and installing components

Steps

1. Align the notch on the solid-state drive with the tab on the SSD2 slot.

2. Slide the solid-state drive into the SSD2 slot.

3. Using the alignment post, place the solid-state drive thermal bracket over the solid-state drive.

4. Align the screw hole on the solid-state drive thermal bracket with the screw hole on the system board.

5. Replace the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board.

Next steps

1. Install the battery.

2. Install the base cover.

3. Follow the procedure in After working inside your computer.

Fans

Removing the right fan

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the right fan (FAN1) and provides a visual representation of the removal procedure.

Removing and installing components 27

Steps

1. Remove the screw (M1.6x4) and the two screws (M2x4) that secure the right fan (FAN1) to the system board and palm-rest and

keyboard assembly.

CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing.

2. Disconnect the right fan cable from the system board.

3. Lift the right fan (FAN1) off the palm-rest and keyboard assembly.

Installing the right fan

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the right fan (FAN1) and provides a visual representation of the installation procedure.

28 Removing and installing components

Steps

1. Connect the right fan cable to the system board.

2. Align the screw holes on the right fan (FAN1) with the screw holes on the system board and palm-rest and keyboard assembly.

3. Replace the screw (M1.6x4) and the two screws (M2x4) that secure the right fan (FAN1) to the system board and palm-rest and

keyboard assembly.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Removing the left fan

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the left fan (FAN2) and provides a visual representation of the removal procedure.

Removing and installing components 29

Steps

1. Remove the screw (M1.6x4) and the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and

keyboard assembly.

CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing.

2. Disconnect the left fan cable from the system board.

3. Lift the left fan (FAN2) off the palm-rest and keyboard assembly.

Installing the left fan

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the left fan (FAN2) and provides a visual representation of the installation procedure.

30 Removing and installing components

Steps

1. Align the screw holes on the left fan (FAN2) with the screw holes on the system board and palm-rest and keyboard assembly.

2. Replace the screw (M1.6x4) and the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and

keyboard assembly.

3. Connect the left fan cable to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Heat sink

Removing the heat sink (for computers shipped with

integrated graphics card)

Prerequisites

1. Follow the procedure in Before working inside your computer.

CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in

your skin can reduce the heat transfer capability of the thermal grease.

NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before

you touch it.

2. Remove the base cover.

About this task

The following image indicates the location of the heat sink and provides a visual representation of the removal procedure.

Removing and installing components 31

Steps

1. In reverse sequential order (as indicated by the numbers on the heat sink), remove the four screws (M2x6.5) that secure the heat sink

to the system board.

2. Lift the heat sink off the system board.

Installing the heat sink (for computers shipped with

integrated graphics card)

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

CAUTION: Incorrect alignment of the heat sink can damage the system board and the processor.

NOTE: If either the system board or the heat sink is replaced, use the thermal pad or thermal paste provided in the kit to

ensure that there is thermal conductivity.

About this task

The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.

32 Removing and installing components

Steps

1. Align the screw holes on the heat sink with the screw holes on the system board.

2. In sequential order (as indicated by the numbers on the heat sink), replace the four screws (M2x6.5) that secure the heat sink to the

system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Removing the heat sink (for computers shipped with

discrete graphics card)

Prerequisites

1. Follow the procedure in Before working inside your computer.

CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in

your skin can reduce the heat transfer capability of the thermal grease.

NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before

you touch it.

2. Remove the base cover.

About this task

The following image indicates the location of the heat sink and provides a visual representation of the removal procedure.

Removing and installing components 33

Steps

1. In reverse sequential order (as indicated by the numbers on the heat sink), remove the six screws (M2x6.5) that secure the heat sink

to the system board.

2. Lift the heat sink off the system board.

Installing the heat sink (for computers shipped with

discrete graphics card)

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

CAUTION: Incorrect alignment of the heat sink can damage the system board and the processor.

NOTE: If either the system board or the heat sink is replaced, use the thermal pad or thermal paste provided in the kit to

ensure that there is thermal conductivity.

About this task

The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.

34 Removing and installing components

Steps

1. Align the screw holes on the heat sink with the screw holes on the system board.

2. In sequential order (as indicated by the numbers on the heat sink), replace the six screws (M2x6.5) that secure the heat sink to the

system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

I/O board

Removing the I/O board

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the I/O board and provides a visual representation of the removal procedure.

Removing and installing components 35

Steps

1. Remove the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly.

2. Lift the I/O board off the palm-rest and keyboard assembly.

Installing the I/O board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the I/O board and provides a visual representation of the installation procedure.

36 Removing and installing components

Steps

1. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly.

2. Replace the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Display assembly

Removing the display assembly

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following images indicate the location of the display cable and the display hinges and provide a visual representation of the removal

procedure.

Removing and installing components 37

38 Removing and installing components

Steps

1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board.

2. Lift the display-cable bracket off the system board.

3. Push the camera cable and the display cable away from the system board to disconnect them from the system board.

4. Remove the three screws (M2.5x6) that secure the left display hinge to the palm-rest and keyboard assembly.

5. Remove the three screws (M2.5x6) that secure the right display hinge to the palm-rest and keyboard assembly.

6. Lift the left and right display hinges from the palm-rest and keyboard assembly.

7. Slide the palm-rest and keyboard assembly from the display assembly.

8. After performing all the above steps, you are left with the display assembly.

Installing the display assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the display cable and the display hinges and provide a visual representation of the installation

procedure.

Removing and installing components 39

40 Removing and installing components

Steps

1. Slide the palm-rest and keyboard assembly under the display hinges.

2. Align the screw holes on the palm-rest assembly with the screw holes on the right and left display hinges.

3. Replace the three screws (M2.5x6) that secure the left display hinge to the system board and the palm-rest and keyboard assembly.

4. Replace the three screws (M2.5x6) that secure the right display hinge to the system board and the palm-rest and keyboard assembly.

5. Connect the display cable and the camera cable to the system board.

6. Align the screw holes on the display-cable bracket with the screw holes on the system board.

7. Replace the two screws (M2x4) that secure the display-cable bracket to the palm-rest and keyboard assembly.

NOTE: Apply gentle torque when tightening the two screws (M2x4) to avoid damaging the screw threads.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Removing and installing components 41

System board

Removing the system board

Prerequisites

1. Follow the procedure in Before working inside your computer.

NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup

program after you replace the system board.

NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup

program. Make the appropriate changes again after you replace the system board.

NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can

reconnect the cables correctly after you replace the system board.

2. Remove the base cover.

3. Remove the battery.

4. Remove the memory modules.

5. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD1 slot.

6. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD2 slot.

7. Remove the heat sink.

NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the

procedure and avoids breaking the thermal bond between the system board and the heat sink.

8. Remove the right fan.

9. Remove the left fan.

10. Remove the I/O board.

11. Remove the display assembly.

About this task

The following image indicates the location of the cables on your system board.

Figure 1. System-board cables

1. Power-button cable 2. Left fan cable

3. Left antenna cable (applicable only to computers shipped with

active antenna)

4. Left speaker cable

5. Keyboard cable 6. Right speaker cable

42 Removing and installing components

7. Antenna cables 8. Right antenna cable (applicable only to computers shipped with

active antenna)

9. Right fan cable 10. Display cable

The following images indicate the location of the system board and provide a visual representation of the removal procedure.

Removing and installing components 43

Steps

1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board.

2. Lift the display-cable bracket off the system board.

3. Disconnect the camera cable and the display cable from the system board.

4. Remove the two screws (M2x4) that secure the USB Type-C port bracket to the palm-rest and keyboard assembly.

5. Peel off the Mylar that secures the power-button cable and the left antenna cable (applicable only to computers shipped with active

antenna) to the system board.

6. Open the latch and disconnect the power-button cable from the system board.

7. Open the latch and disconnect the left antenna cable from the system board.

8. Disconnect the left speaker cable from the system board.

9. Disconnect the keyboard cable from the system board.

10. Remove the two screws (M2x4) that secure the USB Type-C port bracket to the palm-rest and keyboard assembly.

11. Peel off the Mylar that secures the right antenna cable (applicable only to computers shipped with active antenna) and the antenna

cable to the system board.

12. Remove the screw (M2x4) that secures the wireless-card bracket to the system board.

13. Open the latch and disconnect the antenna cable from the wireless card.

14. Disconnect the right speaker cable from the system board.

15. Remove the three screws (M2x4) that secure the system board to the palm-rest and keyboard assembly.

16. Lift the system board off the palm-rest and keyboard assembly.

44 Removing and installing components

Installing the system board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup

program after you replace the system board.

NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup

program. Make the appropriate changes again after you replace the system board.

About this task

The following image indicates the location of the cables on your system board.

Figure 2. System-board cables

1. Power-button cable 2. Left fan cable

3. Left antenna cable (applicable only to computers shipped with

active antenna)

4. Left speaker cable

5. Keyboard cable 6. Right speaker cable

7. Antenna cables 8. Right antenna cable (applicable only to computers shipped with

active antenna)

9. Right fan cable 10. Display cable

The following images indicate the location of the system board and provide a visual representation of the installation procedure.

Removing and installing components 45

46 Removing and installing components

Steps

1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly.

2. Replace the three screws (M2x4) that secure the system board to the palm-rest and keyboard assembly.

3. Connect the right antenna cable (applicable only to computers shipped with active antenna) to the system board and close the latch

to secure the right antenna cable to the system board.

4. Connect the antenna cables to the wireless card.

The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer.

Table 2. Antenna-cable color scheme

Connectors on the wireless card Antenna-cable color

Main (white triangle) White

Auxiliary (black triangle) Black

5. Connect the right speaker cable to the system board and close the latch to secure the cable to the system board.

6. Replace the two screws (M2x4) that secure the power-button bracket to the palm-rest and keyboard assembly.

7. Adhere the Mylar that secures the right antenna cable and the antenna cables to the system board.

8. Replace the screw (M2x4) that secures the wireless-card bracket to the system board.

9. Connect the power-button cable to the system board and close the latch to secure the cable to the system board.

10. Connect the left antenna cable (applicable only to computers shipped with active antenna) to the system board and close the latch to

secure the cable to the system board.

11. Connect the left speaker cable to the system board and close the latch to secure the cable to the system board.

12. Connect the keyboard cable to the system board and close the latch to secure the cable to the system board.

13. Replace the two screws (M2x4) that secure the USB Type-C port bracket to the palm-rest and keyboard assembly.

14. Adhere the Mylar that secures the power-button cable and the left antenna cable (applicable only to computers shipped with active

antenna) to the system board.

Removing and installing components 47

15. Connect the display cable and the camera cable to the system board.

16. Align the screw holes on the display-cable bracket with the screw holes on the system board.

17. Replace the two screws (M2x4) that secure the display-cable bracket to the palm-rest and keyboard assembly.

NOTE: Apply sufficient torque when tightening the two screws (M2x4) to avoid damaging the screw threads.

Next steps

1. Install the display assembly.

2. Install the I/O board.

3. Install the right fan.

4. Install the left fan.

5. Install the heat sink.

6. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD2 slot.

7. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD1 slot.

8. Install the memory modules.

9. Install the battery.

10. Install the base cover.

11. Follow the procedure in After working inside your computer.

Antenna

Removing the antennas

Prerequisites

1. Follow the procedure in Before working inside your computer.

NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup

program after you replace the system board.

NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup

program. Make the appropriate changes again after you replace the system board.

NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can

reconnect the cables correctly after you replace the system board.

2. Remove the base cover.

3. Remove the battery.

4. Remove the memory modules.

5. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD1 slot.

6. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD2 slot.

7. Remove the heat sink.

NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the

procedure and avoids breaking the thermal bond between the system board and the heat sink.

8. Remove the right fan.

9. Remove the left fan.

10. Remove the I/O board.

11. Remove the display assembly.

12. Remove the system board.

About this task

The following image indicates the location of the antennas and provides a visual representation of the removal procedure.

48 Removing and installing components

Steps

1. Remove the four screws (M2x2) that secure the right antenna to the palm-rest and keyboard assembly.

2. Remove the four screws (M2x2) that secure the left antenna to the palm-rest and keyboard assembly.

3. Note the routing of the antenna cables along the routing guides on the palm-rest and keyboard assembly.

4. Peel off the tapes that secure the antenna cable to the palm-rest and keyboard assembly.

5. Remove the antenna cable from the routing guides on the palm-rest and keyboard assembly.

6. Lift the left and the right antenna, along with its cables, off the palm-rest and keyboard assembly.

Installing the antennas

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the antennas and provides a visual representation of the installation procedure.

Removing and installing components 49

Steps

1. Place the antennas into the slots on the palm-rest and keyboard assembly.

2. Route the antenna cable through the routing guides on the palm-rest and keyboard assembly.

3. Adhere the tapes that secure the antenna cable to the palm-rest and keyboard assembly.

4. Align the screw holes on the right antenna with the screw holes on the palm-rest and keyboard assembly.

5. Replace the four screws (M2x2) that secure the right antenna to the palm-rest and keyboard assembly.

6. Align the screw holes on the left antenna with the screw holes on the palm-rest and keyboard assembly.

7. Replace the four screws (M2x2) that secure the left antenna to the palm-rest and keyboard assembly.

Next steps

1. Install the system board.

2. Install the display assembly.

3. Install the I/O board.

4. Install the right fan.

5. Install the left fan.

6. Install the heat sink.

NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the

procedure and avoids breaking the thermal bond between the system board and the heat sink.

7. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD2 slot.

50 Removing and installing components

8. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD1 slot.

9. Install the memory modules.

10. Install the battery.

11. Install the base cover.

12. Follow the procedure in After working inside your computer.

Palm-rest and keyboard assembly

Removing the palm-rest and keyboard assembly

Prerequisites

1. Follow the procedure in Before working inside your computer.

NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup

program after you replace the system board.

NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup

program. Make the appropriate changes again after you replace the system board.

NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can

reconnect the cables correctly after you replace the system board.

2. Remove the base cover.

3. Remove the battery.

4. Remove the memory modules.

5. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD1 slot.

6. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD2 slot.

7. Remove the heat sink.

NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the

procedure and avoids breaking the thermal bond between the system board and the heat sink.

8. Remove the right fan.

9. Remove the left fan.

10. Remove the I/O board.

11. Remove the display assembly.

12. Remove the system board.

13. Remove the antenna.

About this task

The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the removal procedure.

Removing and installing components 51

After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly.

Installing the palm-rest and keyboard assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.

52 Removing and installing components

Steps

Place the palm-rest and keyboard assembly on a flat surface.

Next steps

1. Install the antenna.

2. Install the system board.

3. Install the display assembly.

4. Install the I/O board.

5. Install the right fan.

6. Install the left fan.

7. Install the heat sink.

NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the

procedure and avoids breaking the thermal bond between the system board and the heat sink.

8. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD2 slot.

9. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD1 slot.

10. Install the memory modules.

11. Install the battery.

12. Install the base cover.

13. Follow the procedure in After working inside your computer.

Removing and installing components 53

Drivers and downloads

When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and

Downloads FAQ SLN128938.

54 Drivers and downloads

System setup

CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain

changes can make your computer work incorrectly.

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.

NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen

information for future reference.

Use the BIOS Setup program for the following purposes:

• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.

• Change the system configuration information.

• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.

Entering BIOS setup program

About this task

Turn on (or restart) your computer and press F2 immediately.

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you

restart the system.

Table 3. Navigation keys

Keys Navigation

Up arrow Moves to the previous field.

Down arrow Moves to the next field.

Enter Selects a value in the selected field (if applicable) or follow the link

in the field.

Spacebar Expands or collapses a drop-down list, if applicable.

Tab Moves to the next focus area.

NOTE: For the standard graphics browser only.

Esc Moves to the previous page until you view the main screen.

Pressing Esc in the main screen displays a message that prompts

you to save any unsaved changes and restarts the system.

Boot Sequence

Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example:

optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:

• Access System Setup by pressing F2 key

• Bring up the one-time boot menu by pressing F12 key

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:

System setup 55

• Removable Drive (if available)

• STXXXX Drive (if available)

NOTE: XXX denotes the SATA drive number.

• Optical Drive (if available)

• SATA Hard Drive (if available)

• Diagnostics

The boot sequence screen also displays the option to access the System Setup screen.

One time boot menu

To enter one time boot menu, turn on your computer, and then press F2 immediately.

NOTE: It is recommended to shutdown the computer if it is on.

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:

• Removable Drive (if available)

• STXXXX Drive (if available)

NOTE: XXX denotes the SATA drive number.

• Optical Drive (if available)

• SATA Hard Drive (if available)

• Diagnostics

The boot sequence screen also displays the option to access the System Setup screen.

System setup options

NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be

displayed.

Table 4. System setup options—System information menu

Overview

XPS 17 9700

BIOS Version Displays the BIOS version number.

Service Tag Displays the Service Tag of the computer.

Asset Tag Displays the Asset Tag of the computer.

Manufacture Date Displays the manufacture date of the computer.

Ownership Date Displays the ownership date of the computer.

Express Service Code Displays the express service code of the computer.

Ownership Tag Displays the ownership tag of the computer.

Signed Firmware Update Displays whether the signed firmware update is enabled.

Default: Enabled

Battery Displays the battery health information.

Primary Displays the primary battery.

Battery Level Displays the battery level.

Battery State Displays the battery state.

Health Displays the battery health.

AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type.

PROCESSOR

Processor Type Displays the processor type.

56 System setup

Table 4. System setup options—System information menu (continued)

Overview

Maximum Clock Speed Displays the maximum processor clock speed.

Minimum Clock Speed Displays the minimum processor clock speed.

Current Clock Speed Displays the current processor clock speed.

Core Count Displays the number of cores on the processor.

Processor ID Displays the processor identification code.

Processor L2 Cache Displays the processor L2 Cache size.

Processor L3 Cache Displays the processor L3 Cache size.

Microcode Version Displays the microcode version.

Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.

64-Bit Technology Displays whether 64-bit technology is used.

MEMORY

Memory Installed Displays the total computer memory installed.

Memory Available Displays the total computer memory available.

Memory Speed Displays the memory speed.

Memory Channel Mode Displays single or dual channel mode.

Memory Technology Displays the technology that is used for the memory.

DIMM SLOT 1 Displays the memory card installed in slot 1

DIMM SLOT 2 Displays the memory card installed in slot 2

DEVICES

Panel Type Displays the Panel Type of the computer.

Video Controller Displays the integrate graphics information of the computer.

Video Memory Displays the video memory information of the computer.

Wi-Fi Device Displays the Wi-Fi device installed in the computer.

Native Resolution Displays the native resolution of the computer.

Video BIOS Version Displays the video BIOS version of the computer.

Audio Controller Displays the audio controller information of the computer.

Bluetooth Device Displays whether a Bluetooth device is installed in the computer.

Pass Through MAC Address Displays the MAC address of the video pass-through.

Table 5. System setup options—Boot Configuration menu

Boot Configuration

Boot Sequence

Boot Mode: UEFI only Displays the boot mode of this computer.

Boot Sequence Displays the boot sequence.

Secure Digital (SD) Card Boot Enables or disables Secure Digital (SD) Card boot.

Secure Boot

Enable Secure Boot Enables or disables checking of boot software (including firmware drivers and the

operating system).

Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of UEFI

driver signatures.

System setup 57

Table 5. System setup options—Boot Configuration menu (continued)

Boot Configuration

By default, Deployed Mode is selected.

Expert Key Management

Enable Custom Mode Enables or disables custom mode to allow keys in the PK, KEK, db, and dbx security

key databases to be modified.

Default: OFF

Table 6. System setup options—Integrated Devices menu

Integrated Devices

Date/Time

Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect

immediately.

Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12-

hour and 24-hour clock. Changes to the time take effect immediately.

Thunderbolt Adapter Configuration

Enable Thunderbolt Technology Support Enables or disables the Thunderbolt Technology feature and associated ports and

adapters.

Default: ON

Enable Thunderbolt Boot Support Enables or disables Thunderbolt adapter features during pre-boot.

Default: OFF

Enable Thunderbolt (and PCIe behind TBT)

pre-boot modules

Enables or disables the setting that allows PCIe devices that are connected via a

Thunderbolt adapter.

Default: OFF

Thunderbolt Security level Sets the Thunderbolt adapter security level within the operating system.

By default, User Authorization is selected.

Camera

Enable Camera Enables or disables the camera.

By default, Enable Camera is selected.

Audio

Enable Audio Enables or disables all integrated audio controller.

Default: ON

Enable Microphone Enables or disables microphone.

By default, Enable Microphone is selected.

Enable Internal Speaker Enables or disables internal speaker.

By default, Enable Internal Speaker is selected.

USB Configuration Enables or disables booting from USB mass storage devices such as external hard

drive, optical drive, and USB drive.

By default, Enable USB Boot Support is selected.

By default, Enable External USB Ports is selected.

Miscellaneous Devices

Enable Fingerprint Reader Device Enables or disables the Fingerprint Reader Device.

By default, Enable Fingerprint Reader Device is selected.

58 System setup

Table 6. System setup options—Integrated Devices menu (continued)

Integrated Devices

Enable Fingerprint Reader Single Sign On Enables or disables the Fingerprint Reader Single Sign On capability.

By default, Enable Fingerprint Reader Single Sign On is selected.

Table 7. System setup options—Storage menu

Storage

SATA Operation Configures operating mode of the integrated SATA hard drive controller.

Default: RAID On. SATA is configured to support RAID (Intel Rapid Restore

Technology).

Storage Interface

Port Enablement Enables the selected onboard drives.

• SATA-4

Default: ON

• M.2 PCIe SSD-0

Default: ON

• M.2 PCIe SSD-1

Default: ON

Drive Information Displays the information of various onboard drives.

Enable SMART Reporting Enables or disables Self-Monitoring, Analysis, and Reporting Technology (SMART).

Default: OFF

Enable MediaCard Enables to switch all media cards On/Off or set the media card to read-only state.

By default, Enable Secure Digital (SD) Card is selected.

Table 8. System setup options—Display menu

Display

Display Brightness

Brightness on battery power Sets the screen brightness when the computer is running on battery power.

Default: 50

Brightness on AC power Sets the screen brightness when the computer is running on AC power.

Default: 0

Touch Screen Enables or disables the touch screen for the OS.

NOTE: The touch screen will always work in the BIOS setup irrespective

of this setting.

Full Screen Logo Enabled or disabled the computer to display full screen logo if the image match

screen resolution.

Default: OFF

Direct Graphics Controller Direct

Output Mode

When enabled, all graphics output ports directly to the Graphics Processing Unit

(GPU), bypassing Intel Integrated graphics outputs for HDMI, Thunderbolt, and mDP

ports.

Default: OFF

System setup 59

Table 9. System setup options—Connection menu

Connection

Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices.

By default, WLAN is selected.

By default, Bluetooth is selected.

Enable UEFI Network Stack

Enable UEFI Network Stack When enabled, UEFI networking protocols are installed and available, allowing pre-OS

and early OS networking features to use any enabled NICs. This may be used without

PXE turned on.

Default: ON

Wireless Radio Control

Control WLAN radio Enables to sense the connection of the computer to a wired network and

subsequently disable the selected wireless radios (WLAN and/or WWAN). Upon

disconnection from the wired network, the selected wireless radios are re-enabled.

Default: OFF

Table 10. System setup options—Power menu

Power

Battery Configuration Enables the computer to run on battery during power usage hours. Use the below

options to prevent AC power usage between certain times of each day.

By default Adaptive is selected.

Advanced Configuration

Enable Advanced Battery Charge

Configuration

Enables Advanced Battery Charge Configuration from the beginning of the day to a

specified work period. Advanced Battery Charged maximizes battery health while still

supporting heavy use during the work day.

Default: OFF

Peak Shift Enables the computer to run on battery during peak power usage hours.

Default: OFF

Thermal Management Sets cooling fan and processor heat management to adjust system performance,

noise, and temperature.

By default, Optimized is selected.

USB Wake Support

Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby.

Default: ON

Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.

Default: OFF

NOTE: If enabled, the computer will not go to sleep, Intel Rapid Start will

be disabled automatically, and the operating system power option will be

blank if it was set to Sleep.

Lid Switch

Enable Lid Switch Enables or disables the lid switch.

Default: ON

Power On Lid Open Enables the computer to power up from the off state whenever the lid is opened.

Default: ON

60 System setup

Table 10. System setup options—Power menu (continued)

Power

Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to

enable allows the operating system to select the appropriate processor performance

automatically.

Default: ON

Table 11. System setup options—Security menu

Security

TPM 2.0 Security On Select whether or not the Trusted Platform Model (TPM) is visible to the OS.

Default: ON

PPI Bypass for Enable Commands Enables or disables the OS to skip BIOS Physical Presence Interface (PPI) user

prompts when issuing TPM PPI enabled and activate commands.

Default: OFF

PPI Bypass for Disable Commands Enables or disables The OS to skip BIOS PPI user prompts when issuing TPM PPI

Disable and Deactivate commands.

Default: OFF

PPI Bypass for Clear Commands Enables or disables the operating system to skip BIOS Physical Presence Interface

(PPI) user prompts when issuing the Clear command.

Default: OFF

Attestation Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS.

Disabling this setting restricts the ability to use the TPM for signature operations.

Default: ON

Key Storage Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS.

Disabling this setting restricts the ability to use the TPM for storing owner data.

Default: ON

SHA-256 Enables or disables the BIOS and the TPM to use the SHA-256 hash algorithm to

extend measurements into the TPM PCRs during BIOS boot.

Default: ON

Clear Enables or disables the computer to clear the PTT owner information, and returns

the PTT to the default state.

Default: OFF

TPM State Enables or disables the TPM. This is the normal operating state for the TPM when

you want to use its complete array of capabilities.

Default: Enabled

Intel Software Guard Extensions

Intel SGX Enables or disables the Intel Software Guard Extensions (SGX) to provide a secured

environment for running code/storing sensitive information.

By default, Software Control is selected.

SMM Security Mitigation

SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.

Default: OFF

NOTE: This feature may cause compatibility issues or loss of

functionality with some legacy tools and applications.

Data Wipe on Next Boot

System setup 61

Table 11. System setup options—Security menu (continued)

Security

Start Data Wipe When enabled, the BIOS will queue up a data wipe cycle for storage device(s)

connected to the motherboard on the next reboot.

Default: OFF

Absolute

Absolute Enables, disables or permanently disable the BIOS module interface of the optional

Absolute Persistence Module service from Absolute Software.

By default, Enable Absolute is selected.

UEFI Boot Path Security

UEFI Boot Path Security Controls whether the system will prompt the user to enter the admin password (if

set) when booting to a UEFI boot path device from the F12 boot menu.

By default, Always Except Internal HDD is selected.

Table 12. System setup options—Passwords menu

Passwords

Admin Password Sets, changes, or deletes the administrator password (sometimes called the "setup

password"). The administrator password enables several security features.

Password Configuration

Upper Case Letter When enabled, password must contain at least one upper case letter.

Default: OFF

Upper Case Letter When enabled, password must contain at least one lower case letter.

Default: OFF

Digit When enabled, password must contain at least one digit number.

Default: OFF

Special Character When enabled, password must contain at least one special character.

Default: OFF

Minimum Characters Sets the minimum number of characters allowed for passwords.

Default: 04

Password Bypass

Password Bypass When enabled, the system and the hard drive passwords are prompted when the

computer is powered on from the Off state.

By default, Disabled is selected.

Password Changes

Enable Non-Admin Password Changes When On, users can change the system and the hard drive password without the

need for administrator password.

Default: ON

Admin Setup Lockout

Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an administrator

password is set.

Default: OFF

Master Password Lockout

Enable Master Password Lockout Enables or disables the master password support.

62 System setup

Table 12. System setup options—Passwords menu (continued)

Passwords

Default: OFF

Table 13. System setup options—Update Recovery menu

Update Recovery

UEFI Capsule Firmware Updates

Enable UEFI Capsule Firmware Updates Controls whether this computer allows BIOS updates via EUFI capsule update

packages.

Default: ON

BIOS Recovery from Hard Drive

BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot Block

portion is intact and functioning.

Default: ON

NOTE: BIOS recovery is designed to fix the main BIOS block and cannot

work if the Boot Block is damaged. In addition, this feature cannot work

in the event of EC corruption, ME corruption, or a hardware issue. The

recovery image must exist on an unencrypted partition on the drive.

BIOS Downgrade

Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions.

Default: ON

SupportAssist OS Recovery

SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist OS Recovery tool in the event of

certain system errors.

Default: ON

BIOSConnect

BIOSConnect Enables or disables cloud Service OS recover if the main operating system fails to

boot with the number of failures equal to or greater than the value specified by the

Auto OS Recovery Threshold setup option.

Default: ON

Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and

for Dell operating system Recovery tool.

By default, 2 is selected.

Table 14. System setup options—System Management menu

System Management

Service Tag Displays the Service Tag of the computer.

Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely

identify a particular system. Once set in BIOS, the Asset Tag cannot be changed.

AC Behavior

Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to the

computer.

Default: OFF

Wake on LAN/WLAN

Wake on LAN/WLAN Enables or disables the computer to turn on by a special LAN/WLAN signal.

System setup 63

Table 14. System setup options—System Management menu (continued)

System Management

By default, Disabled is selected.

Table 15. System setup options—Keyboard menu

Keyboard

Numlock Enable

Enable Numlock Enables or disables Numlock when the computer boots.

Default: ON

Fn Lock Options

Fn Lock Options Enables or disables the Fn lock option.

Default: ON

Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is selected, the

F1-F12 keys scan the code for their secondary functions.

Keyboard Illumination

Keyboard Illumination Configures the operating mode of the keyboard illumination feature.

By default, Bright is selected.

Keyboard Backlight Timeout on AC

Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is connected to

the computer. The keyboard backlight timeout value is only effect when the backlight

is enabled.

By default, 1 minute is selected.

Keyboard Backlight Timeout on Battery

Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running on

battery. The keyboard backlight timeout value is only effect when the backlight is

enabled.

By default, 1 minute is selected.

OROM Keyboard Access Enables or disables the option to enter Option ROM configuration screens via hotkeys

during boot.

By default, Enabled is selected.

OROM Keyboard Access

Table 16. System setup options—Pre-Boot Behavior menu

Pre-Boot Behavior

Adapter Warnings

Enable Adapter Warnings Enables or disables the computer to display adapter warning messages when

adapters with too little power capacity are detected.

Default: ON

Warnings and Errors

Warnings and Errors Selects an action on encountering a warning or error during boot.

By default, Prompt on Warnings and Errors is selected.

NOTE: Errors deemed critical to the operation of the computer hardware

will always halt the computer.

USB-C Warnings

64 System setup

Table 16. System setup options—Pre-Boot Behavior menu (continued)

Pre-Boot Behavior

Enable Dock Warning Messages Enables or disables dock warning messages.

Default: ON

Fastboot

Fastboot Configures the speed of the UEFI boot process.

By default, Thorough is selected.

Extend BIOS POST Time

Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time.

By default, 0 seconds is selected.

MAC Address Pass-Through

MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the

selected MAC address from the computer.

By default, System Unique MAC Address is selected.

Sign of Life

Early Logo Display Displays Logo Sign of Life.

Default: ON

Table 17. System setup options—Virtualization menu

Virtualization

Intel Virtualization Technology

Intel Virtualization Technology Enables or disables the computer to run a virtual machine monitor (VMM).

Default: ON

VT for Direct I/O

Enable Intel VT for Direct I/O Enables or disables the computer to perform Virtualization Technology for Direct I/O

(VT-d). VT-d is an Intel method that provides virtualization for memory map I/O.

Default: ON

Table 18. System setup options—Performance menu

Performance

Multi-Core Support

Active Cores Changes the number of CPU cores available to the operating system. The default

value is set to the maximum number of cores.

By default, All Cores is selected.

Intel SpeedStep

Enable Intel SpeedStep Technology Enables or disables the Intel SpeedStep Technology to dynamically adjust processor

voltage and core frequency, decreasing average power consumption and heat

production.

Default: ON

C-States Control

Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.

Default: ON

System setup 65

Table 18. System setup options—Performance menu (continued)

Performance

Enable Adaptive C-States for Discrete

Graphics

Allows the computer to dynamically detect high usage of a discrete graphics and

adjust the computer parameters for higher performance during that time period.

Default: ON

Intel Turbo Boost Technology

Enable Intel Turbo Boost Technology Enabled or disabled the Intel TurboBoost mode of the processor. If enabled, the Intel

TurboBoost driver increases the performance of the CPU or graphics processor.

Default: ON

Intel Hyper-Threading Technology

Enable Intel Hyper-Threading Technology Enabled or disabled the Intel Hyper-Threading mode of the processor. If enabled, the

Intel Hyper-Threading increases the efficiency of the processor resources when

multiple threads run on each core.

Default: ON

Dynamic Tuning:Machine Learning

Enable Dynamic Tuning:Machine Learning Enables or disables OS capability to enhance dynamic power tuning capabilities based

on detected workloads.

Default: OFF

Table 19. System setup options—System Logs menu

System Logs

BIOS Event Log

Clear Bios Event Log Select keep or clear BIOS events.

By default, Keep is selected.

Thermal Event Log

Clear Thermal Event Log Select keep or clear Thermal events.

By default, Keep is selected.

Power Event Log

Clear POWER Event Log Select keep or clear Power events.

By default, Keep is selected.

Clearing CMOS settings

About this task

CAUTION: Clearing CMOS settings resets the BIOS settings on your computer.

Steps

1. Turn off your computer.

2. Remove the base cover.

NOTE: The battery must be disconnected from the system board. See step 4 in Removing the base cover.

3. Press and hold the power button for 15 seconds to drain the flea power.

4. Before you turn on your computer, follow the steps in Installing the base cover.

5. Turn on your computer.

66 System setup

Clearing BIOS (System Setup) and System

passwords

About this task

To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.

NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying

Windows or your application.

System setup 67

Troubleshooting

SupportAssist diagnostics

About this task

The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist

diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular

devices or device groups. It allows you to:

• Run tests automatically or in an interactive mode.

• Repeat tests

• Display or save test results

• Run thorough tests to introduce additional test options and provide extra information about the failed device(s)

• View status messages that indicate if the tests are completed successfully

• View error messages that indicate if problems were encountered during the test

NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of

the computer when the diagnostic tests are performed.

System diagnostic lights

Battery-status light

Indicates the power and battery-charge status.

Solid white—Power adapter is connected and the battery has more than 5 percent charge.

Amber—Computer is running on battery and the battery has less than 5 percent charge.

Off

• Power adapter is connected, and the battery is fully charged.

• Computer is running on battery, and the battery has more than 5 percent charge.

• Computer is in sleep state, hibernation, or turned off.

The power and battery-status light blinks amber along with beep codes indicating failures.

For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by

a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.

The following table shows different power and battery-status light patterns and associated problems.

Table 20. LED codes

Diagnostic light codes Problem description

1,1 TPM detection failure

1,2 Unrecoverable SPI flash failure

1,5 i-Fuse failure

1,6 EC internal failure

2,1 Processor failure

2,2 System board: BIOS or ROM (Read-Only Memory) failure

2,3 No memory or RAM (Random-Access Memory) detected

68 Troubleshooting

Table 20. LED codes (continued)

Diagnostic light codes Problem description

2,4 Memory or RAM (Random-Access Memory) failure

2,5 Invalid memory installed

2,6 System board or chipset error

2,7 Display failure - SBIOS message

2,8 Display failure - EC detection of power rail failure

3,1 Coin-cell battery failure

3,2 PCI, video card/chip failure

3,4 Recovery image found but invalid

3,5 Power-rail failure

3,6 System BIOS Flash incomplete

3,7 Management Engine (ME) error

Camera status light: Indicates whether the camera is in use.

• Solid white—Camera is in use.

• Off—Camera is not in use.

Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

• Solid white—Caps Lock enabled.

• Off—Caps Lock disabled.

System board built-in self-test (M-BIST)

About this task

M-BIST is a built-in self-test diagnostics tool that improves the accuracy of diagnostics of embedded controller (EC) failures in the system

board. M-BIST must be manually initiated before POST and can also run on a dead system .

To invoke the system board built-in self-test (M-BIST), perform the following steps:

1. Press and hold both the M key and the power button to initiate M-BIST.

2. The battery-status light illuminates in amber when there is a system board failure.

3. Replace the system board to fix the issue.

NOTE: The battery status LED does not illuminate when the system board is functioning properly.

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS

Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It

consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you

to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary

operating system due to software or hardware failures.

For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/

support.

Troubleshooting 69

Flashing the BIOS

About this task

You may need to flash (update) the BIOS when an update is available or when you replace the system board.

Follow these steps to flash the BIOS:

Steps

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

4. Click Drivers & downloads > Find it myself.

5. Select the operating system installed on your computer.

6. Scroll down the page and expand BIOS.

7. Click Download to download the latest version of the BIOS for your computer.

8. After the download is complete, navigate to the folder where you saved the BIOS update file.

9. Double-click the BIOS update file icon and follow the instructions on the screen.

Backup media and recovery options

It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple

options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery

Options.

Flashing BIOS (USB key)

Steps

1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file.

2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.

3. Copy the BIOS setup program file to the bootable USB drive.

4. Connect the bootable USB drive to the computer that needs the BIOS update.

5. Restart the computer and press F12 when the Dell logo is displayed on the screen.

6. Boot to the USB drive from the One Time Boot Menu.

7. Type the BIOS setup program filename and press Enter.

8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.

WiFi power cycle

About this task

If your computer is unable to access the Internet due to WiFi connectivity issues, a WiFi power cycle procedure may be performed. The

following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

Steps

1. Turn off your computer.

2. Turn off the modem.

3. Turn off the wireless router.

70 Troubleshooting

4. Wait for 30 seconds.

5. Turn on the wireless router.

6. Turn on the modem.

7. Turn on your computer.

Flea power release

About this task

Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been

disconnected from the system board. The following procedure provides the instructions on how to release the flea power:

Steps

1. Turn off your computer.

2. Remove the base cover.

NOTE: The battery must be disconnected from the system board (see step 4 in Removing the base cover).

3. Press and hold the power button for 15 seconds to drain the flea power.

4. Install the base cover.

5. Turn on your computer.

Troubleshooting 71

Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 21. Self-help resources

Self-help resources Resource location

Information about Dell products and services www.dell.com

My Dell app

Tips

Contact Support In Windows search, type Contact Support, and press Enter.

Online help for operating system www.dell.com/support/windows

Troubleshooting information, user manuals, set up instructions,

product specifications, technical help blogs, drivers, software

updates, and so on.

www.dell.com/support

Dell knowledge base articles for a variety of computer concerns 1. Go to www.dell.com/support.

2. On the menu bar at the top of the Support page, select

Support > Knowledge Base.

3. In the Search field on the Knowledge Base page, type the

keyword, topic, or model number, and then click or tap the

search icon to view the related articles.

Learn and know the following information about your product:

• Product specifications

• Operating system

• Setting up and using your product

• Data backup

• Troubleshooting and diagnostics

• Factory and system restore

• BIOS information

See Me and My Dell at www.dell.com/support/manuals.

To locate the Me and My Dell relevant to your product, identify

your product through one of the following:

• Select Detect Product.

• Locate your product through the drop-down menu under View

Products.

• Enter the Service Tag number or Product ID in the search

bar.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.

NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,

packing slip, bill, or Dell product catalog.

72 Getting help and contacting Dell

Table of Contents

DELL 9700 User Manual

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