DELL 9710 User Manual

Displayed below is the user manual for 9710 by DELL which is a product in the Notebooks category. This manual has pages.

Related Manuals

DELL 9710 Manual

XPS 17 9710

Service Manual

Regulatory Model: P92F

Regulatory Type: P92F002

May 2021

Rev. A00

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

trademarks may be trademarks of their respective owners.

Chapter 1: Working inside your computer...................................................................................... 5

Before working inside your computer.............................................................................................................................5

Safety instructions.............................................................................................................................................................. 5

Electrostatic discharge—ESD protection..................................................................................................................... 6

ESD field service kit ...........................................................................................................................................................6

Transporting sensitive components................................................................................................................................ 7

After working inside your computer................................................................................................................................7

Chapter 2: Removing and installing components........................................................................... 8

Recommended tools........................................................................................................................................................... 8

Screw list............................................................................................................................................................................... 8

Major components of XPS 17 9710................................................................................................................................10

Base cover........................................................................................................................................................................... 12

Removing the base cover...........................................................................................................................................12

Installing the base cover.............................................................................................................................................15

Battery.................................................................................................................................................................................. 16

Lithium-ion battery precautions............................................................................................................................... 16

Removing the battery..................................................................................................................................................17

Installing the battery....................................................................................................................................................18

Memory module..................................................................................................................................................................19

Removing the memory module................................................................................................................................. 19

Installing the memory module...................................................................................................................................20

Solid-state drive in SSD1 slot.......................................................................................................................................... 21

Removing the M.2 2230 solid-state drive from the SSD1 slot..........................................................................21

Installing the M.2 2230 solid-state drive in the SSD1 slot.................................................................................22

Removing the M.2 2280 solid-state drive from the SSD1 slot.........................................................................22

Installing the M.2 2280 solid-state drive in the SSD1 slot.................................................................................23

Solid-state drive in SSD2 slot.........................................................................................................................................24

Removing the M.2 2230 solid-state drive from the SSD2 slot........................................................................ 24

Installing the M.2 2230 solid-state drive in the SSD2 slot................................................................................25

Removing the M.2 2280 solid-state drive from the SSD2 slot........................................................................ 26

Installing the M.2 2280 solid-state drive in the SSD2 slot................................................................................ 27

Fans...................................................................................................................................................................................... 28

Removing the right fan.............................................................................................................................................. 28

Installing the right fan................................................................................................................................................ 29

Removing the left fan.................................................................................................................................................30

Installing the left fan....................................................................................................................................................31

Heat sink..............................................................................................................................................................................32

Removing the heat sink (for computers shipped with integrated graphics card).......................................32

Installing the heat sink (for computers shipped with integrated graphics card).........................................33

Removing the heat sink (for computers shipped with discrete graphics card)...........................................34

Installing the heat sink (for computers shipped with discrete graphics card).............................................35

I/O board.............................................................................................................................................................................36

Removing the I/O board............................................................................................................................................ 36

Contents

Contents 3

Installing the I/O board.............................................................................................................................................. 37

Display assembly................................................................................................................................................................38

Removing the display assembly............................................................................................................................... 38

Installing the display assembly..................................................................................................................................40

System board..................................................................................................................................................................... 43

Removing the system board..................................................................................................................................... 43

Installing the system board....................................................................................................................................... 45

Antenna................................................................................................................................................................................49

Removing the antenna............................................................................................................................................... 49

Installing the antenna................................................................................................................................................. 50

Palm-rest and keyboard assembly................................................................................................................................ 52

Removing the palm-rest and keyboard assembly................................................................................................ 52

Installing the palm-rest and keyboard assembly.................................................................................................. 53

Chapter 3: Drivers and downloads............................................................................................... 55

Chapter 4: System setup............................................................................................................. 56

Entering BIOS setup program........................................................................................................................................ 56

Navigation keys................................................................................................................................................................. 56

Boot Sequence.................................................................................................................................................................. 56

One time boot menu......................................................................................................................................................... 57

System setup options.......................................................................................................................................................57

Clearing CMOS settings.................................................................................................................................................. 68

Clearing BIOS (System Setup) and System passwords.......................................................................................... 68

Chapter 5: Troubleshooting.........................................................................................................69

SupportAssist diagnostics............................................................................................................................................... 69

Locate the Service Tag or Express Service Code of your Dell computer ............................................. 69

System diagnostic lights..................................................................................................................................................69

System board built-in self-test (M-BIST)................................................................................................................... 70

Recovering the operating system................................................................................................................................. 70

Flashing the BIOS...............................................................................................................................................................71

Flashing BIOS (USB key)..................................................................................................................................................71

Backup media and recovery options..............................................................................................................................71

WiFi power cycle................................................................................................................................................................ 71

Drain residual flea power (perform hard reset)......................................................................................................... 72

Chapter 6: Getting help and contacting Dell................................................................................ 73

4Contents

Working inside your computer

Before working inside your computer

About this task

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Steps

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the

cable from the network device.

5. Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless

otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped

with your computer.

WARNING: Before working inside your computer, read the safety information that is shipped with your

computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/

regulatory_compliance.

WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.

After you finish working inside the computer, replace all covers, panels, and screws before connecting your

computer to an electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the

pins and the contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the

safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal

surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal

surface to dissipate static electricity which could harm internal components.

Working inside your computer 5

CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables

have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.

When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting

cables, ensure that the ports and the connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used

and should be replaced and disposed properly.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,

processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such

as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased

density, ESD protection is an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than

in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes

an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has

received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or

nonfunctional memory.

●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of

intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM

receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to

the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory

integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")

failure.

Perform the following steps to prevent ESD damage:

●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not

provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts

with increased sensitivity to ESD damage.

●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static

packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you

discharge static electricity from your body.

●Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:

anti-static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an

anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal

on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly

on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

6Working inside your computer

●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist

and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that

is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD

mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never

use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear

and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is

recommended to test the wrist strap and bonding wire at least once per week.

●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored

kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A

wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your

regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is

strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm

sounds if the test fails.

●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts

that are insulators and often highly charged.

●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For

example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are

typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always

look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to

accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an

ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or

30 centimeters away from sensitive parts before physically handling any hardware components

●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded

bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the

new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be

used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an

ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is

shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.

●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts

to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static

mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all

insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place

these parts in anti-static bags for safe transport.

After working inside your computer

About this task

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

Steps

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

Working inside your computer 7

Removing and installing components

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Recommended tools

The procedures in this document may require the following tools:

●Phillips screwdriver #0

●Phillips screwdriver #1

●Torx #5 (T5) screwdriver

●Plastic scribe

Screw list

NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and

then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is

restored when the component is replaced.

NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when

replacing a component.

NOTE: Screw color may vary with the configuration ordered.

Table 1. Screw list

Component Secured to Screw type Quantity Screw image

Base cover Palm-rest and

keyboard assembly

Torx M2.5x4 8

Battery System board and

palm-rest and

keyboard assembly

M2x4 6

Battery System board and

palm-rest and

keyboard assembly

M1.4x6.3

NOTE: This

screw also

secures the

solid-state drive

thermal bracket

(SSD1 slot) to the

system board.

Solid-state drive thermal

bracket (SSD1 slot)

Palm-rest and

keyboard assembly

M1.4x6.3

NOTE: This

screw also

secures the

battery to

the palm-rest

8 Removing and installing components

Table 1. Screw list (continued)

Component Secured to Screw type Quantity Screw image

and keyboard

assembly.

Solid-state drive thermal

bracket (SSD2 slot)

System board and

palm-rest and

keyboard assembly

M2x4

NOTE: This

screw is also

one of the

seven screws

that secures

the battery to

the palm-rest

and keyboard

assembly.

Left fan System board and

palm-rest and

keyboard assembly

M1.6x4 1

Left fan System board and

palm-rest and

keyboard assembly

M2x4 2

Right fan System board and

palm-rest and

keyboard assembly

M1.6x4 1

Right fan System board and

palm-rest and

keyboard assembly

M2x4 2

Heat sink (for integrated

graphics card)

System board M2x6.5 (captive

screw)

Heat sink (for discrete

graphics card)

System board M2x6.5 (captive

screw)

I/O board Palm-rest and

keyboard assembly

M2x4 3

Display-cable bracket Palm-rest and

keyboard assembly

M2x4 2

Left hinge System board and

palm-rest and

keyboard assembly

M2.5x6 3

Right hinge System board and

palm-rest and

keyboard assembly

M2.5x6 3

System board Palm-rest and

keyboard assembly

M2x4 3

Antenna (left) Palm-rest and

keyboard assembly

M2x2 4

Removing and installing components 9

Table 1. Screw list (continued)

Component Secured to Screw type Quantity Screw image

Antenna (right) Palm-rest and

keyboard assembly

M2x2 4

Wireless-card bracket System board M2x4 1

USB-port bracket (left) Palm-rest and

keyboard assembly

M2x4 2

USB-port bracket (right) Palm-rest and

keyboard assembly

M2x4 2

Major components of XPS 17 9710

The following image shows the major components of XPS 17 9710.

10 Removing and installing components

1. Base cover

2. Battery

3. Solid-state drive 1 thermal bracket

Removing and installing components 11

4. Solid-state drive 1

5. Right fan

6. Display-cable bracket

7. USB Type-C port bracket

8. System board

9. Memory module

10. Right antenna

11. Palm-rest and keyboard assembly

12. Display assembly

13. Left antenna

14. Solid-state drive 2

15. Solid-state drive 2 thermal bracket

16. I/O board

17. USB Type-C port bracket

18. Left fan

19. Heat sink

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for

purchase options.

Base cover

Removing the base cover

Prerequisites

1. Follow the procedure in Before working inside your computer.

About this task

The following images indicate the location of the base cover and provide a visual representation of the removal procedure.

12 Removing and installing components

Removing and installing components 13

Steps

1. Remove the eight Torx T5 screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly.

CAUTION: Do not pull on or pry the base cover from where the hinges are located; doing so may damage the

base cover.

2. Starting from the bottom-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the

base cover from the palm-rest and keyboard assembly.

3. Grasp the left side and the right side of the base cover and remove the base cover from the palm-rest and keyboard

assembly.

NOTE: The following steps are applicable only if you want to further remove any other component from your computer.

14 Removing and installing components

NOTE: Disconnecting the battery cable, removing the battery, or draining the flea power clears the CMOS and resets

the BIOS settings on your computer.

NOTE: After your computer is reassembled and powered on, it prompts for the Real Time Clock (RTC) reset. When

the RTC reset cycle occurs, the computer restarts several times and then an error message is displayed– "Time of

day not set". Enter the BIOS when this error appears and set the date and time on your computer to resume normal

functionality.

4. Disconnect the battery cable from the system board.

5. Turn your computer over and press the power button for 5 seconds to drain the flea power.

Installing the base cover

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the base cover and provide a visual representation of the installation procedure.

Removing and installing components 15

Steps

1. Connect the battery cable to the system board.

2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the

base cover into place.

3. Replace the eight Torx T5 screws (M2.5x4) that secure the base cover to the palm-rest and keyboard assembly.

Next steps

1. Follow the procedure in After working inside your computer.

Battery

Lithium-ion battery precautions

CAUTION:

●Exercise caution when handling Lithium-ion batteries.

●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and

operate the computer solely on battery power—the battery is fully discharged when the computer no longer

turns on when the power button is pressed.

●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.

●Do not expose the battery to high temperatures, or disassemble battery packs and cells.

16 Removing and installing components

●Do not apply pressure to the surface of the battery.

●Do not bend the battery.

●Do not use tools of any kind to pry on or against the battery.

●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental

puncture or damage to the battery and other system components.

●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,

bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical

support for assistance. See www.dell.com/contactdell.

●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.

Removing the battery

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

NOTE: Removing the battery clears the CMOS and resets the BIOS settings on your computer.

About this task

The following image indicates the location of the battery and provides a visual representation of the removal procedure.

Steps

1. Disconnect the battery cable from the system board, if it was not disconnected earlier.

2. Remove the six screws (M2x4) that secure the solid-state drive thermal bracket and the battery to the palm-rest and

keyboard assembly.

NOTE: One of the six screws (M2x4) secures the top of the battery and the solid-state drive thermal brackets to the

system board.

3. Remove the screw (M1.4x6.3) that secures the solid-state drive thermal bracket and the battery to the palm-rest and

keyboard assembly.

Removing and installing components 17

NOTE: The screw (M1.4x6.3) secures the top of the battery and the solid-state drive thermal brackets to the system

board.

4. Lift the battery off the palm-rest and keyboard assembly.

Installing the battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the battery and provides a visual representation of the installation procedure.

Steps

1. Align the screw hole on the solid-state drive thermal bracket with the screw hole on the palm-rest and keyboard assembly.

NOTE: The screw (M2x4) and the screw (M1.4x6.3) that secure the top of the battery also secure the solid-state drive

thermal brackets to the system board. Ensure that the solid-state drive thermal bracket is installed between the battery

and the system board.

2. Replace the screw (M2x4) and the screw (M1.4x6.3) that secure the top of the battery and the solid-state drive thermal

brackets to the palm-rest and keyboard assembly.

3. Replace the five screws (M2x4) that secure the bottom of the battery to the palm-rest and keyboard assembly.

4. Connect the battery cable to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

18 Removing and installing components

Memory module

Removing the memory module

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the memory modules and provides a visual representation of the removal

procedure.

Steps

1. Lift the Mylar to access the memory module.

2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory

module pops up.

3. Slide and remove the memory module from the memory-module slot.

NOTE: Repeat step 1 to step 3 to remove any another memory module installed in your computer.

Removing and installing components 19

Installing the memory module

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the memory modules and provides a visual representation of the installation

procedure.

Steps

1. Lift the Mylar to access the memory-module slot.

2. Align the notch on the memory module with the tab on the memory-module slot.

3. Slide the memory module firmly at an angle, into the memory-module slot.

4. Press the memory module down until it clicks into place.

NOTE: If you do not hear the click, remove the memory module and reinstall it.

NOTE: Repeat step 1 to step 4 to install any other memory module in your computer.

20 Removing and installing components

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Solid-state drive in SSD1 slot

Removing the M.2 2230 solid-state drive from the SSD1 slot

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the battery.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in the SSD1 slot.

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280

solid-state drive in the SSD1 slot.

The following image indicates the location of the M.2 2230 solid-state drive that is installed in the SSD1 slot and provides a

visual representation of the removal procedure.

Steps

1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board.

2. Lift the solid-state drive thermal bracket off the solid-state drive.

3. Slide and lift the solid-state drive off the SSD1 slot.

Removing and installing components 21

Installing the M.2 2230 solid-state drive in the SSD1 slot

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in SSD1 slot.

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280

solid-state drive in the SSD1 slot.

The following image indicates the location of the M.2 2230 solid-state drive that is installed in the SSD1 slot and provides a

visual representation of the installation procedure.

Steps

1. Align the notch on the solid-state drive with the tab on the SSD1 slot.

2. Slide the solid-state drive into the SSD1 slot.

3. Using the alignment post, place the solid-state drive thermal bracket on the solid-state drive.

4. Align the screw hole on the solid-state drive thermal bracket with the screw hole on the system board.

5. Replace the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board.

Next steps

1. Install the battery.

2. Install the base cover.

3. Follow the procedure in After working inside your computer.

Removing the M.2 2280 solid-state drive from the SSD1 slot

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

22 Removing and installing components

3. Remove the battery.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD1 slot.

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280

solid-state drive in the SSD1 slot.

The following image indicates the location of the M.2 2280 solid-state drive that is installed in SSD1 slot and provides a visual

representation of the removal procedure.

Steps

1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board.

2. Lift the solid-state drive thermal bracket off the solid-state drive.

3. Slide and lift the solid-state drive off the SSD1 slot.

Installing the M.2 2280 solid-state drive in the SSD1 slot

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD1 slot.

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280

solid-state drive in the SSD1 slot.

The following image indicates the location of the M.2 2280 solid-state drive that is installed in SSD1 slot and provides a visual

representation of the installation procedure.

Removing and installing components 23

Steps

1. Align the notch on the solid-state drive with the tab on the SSD1 slot.

2. Slide the solid-state drive into the SSD1 slot.

3. Using the alignment post, place the solid-state drive thermal bracket on the solid-state drive.

4. Align the screw hole on the solid-state drive thermal bracket with the screw hole on the system board.

5. Replace the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board.

Next steps

1. Install the battery.

2. Install the base cover.

3. Follow the procedure in After working inside your computer.

Solid-state drive in SSD2 slot

Removing the M.2 2230 solid-state drive from the SSD2 slot

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the battery.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in the SSD2 slot.

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280

solid-state drive in SSD2 slot.

The following image indicates the location of the M.2 2230 solid-state drive that is installed in the SSD2 slot and provides a

visual representation of the removal procedure.

24 Removing and installing components

Steps

1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket to the palm-rest and keyboard assembly.

2. Slide and lift the solid-state drive off the SSD2 slot on the system board.

Installing the M.2 2230 solid-state drive in the SSD2 slot

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed in the SSD2 slot.

NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280

solid-state drive in the SSD2 slot.

NOTE: Install the solid-state drive mounting bracket, if it is not installed.

The following image indicates the location of the M.2 2230 solid-state drive that is installed in the SSD2 slot and provides a

visual representation of the installation procedure.

Removing and installing components 25

Steps

1. Align the notch on the solid-state drive with the tab on the SSD2 slot.

2. Slide the solid-state drive into the SSD2 slot.

3. Using the alignment post, place the solid-state drive thermal bracket on the solid-state drive.

4. Align the screw hole on the solid-state drive thermal bracket with the screw hole on the system board.

5. Replace the screw (M2x4) that secures the solid-state drive to the palm-rest and keyboard assembly.

Next steps

1. Install the battery.

2. Install the base cover.

3. Follow the procedure in After working inside your computer.

Removing the M.2 2280 solid-state drive from the SSD2 slot

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the battery.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD2 slot.

The following image indicates the location of the M.2 2280 solid-state drive that is installed in the SSD2 slot and provides a

visual representation of the removal procedure.

26 Removing and installing components

Steps

1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board.

2. Lift the solid-state drive thermal bracket off the solid-state drive.

3. Slide and lift the solid-state drive off the SSD2 slot.

Installing the M.2 2280 solid-state drive in the SSD2 slot

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD2 slot.

The following image indicates the location of the M.2 2280 solid-state drive that is installed in the SSD2 slot and provides a

visual representation of the installation procedure.

Removing and installing components 27

Steps

1. Align the notch on the solid-state drive with the tab on the SSD2 slot.

2. Slide the solid-state drive into the SSD2 slot.

3. Using the alignment post, place the solid-state drive thermal bracket over the solid-state drive.

4. Align the screw hole on the solid-state drive thermal bracket with the screw hole on the system board.

5. Replace the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board.

Next steps

1. Install the battery.

2. Install the base cover.

3. Follow the procedure in After working inside your computer.

Fans

Removing the right fan

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the right fan (FAN1) and provides a visual representation of the removal procedure.

28 Removing and installing components

Steps

1. Remove the screw (M1.6x4) that secures the right fan (FAN1) to the system board and palm-rest and keyboard assembly.

CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing.

2. Remove the two screws (M2x4) that secure the right fan (FAN1) to the system board and palm-rest and keyboard assembly.

CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing.

3. Disconnect the right fan cable from the system board.

4. Lift the right fan (FAN1) off the palm-rest and keyboard assembly.

Installing the right fan

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the right fan (FAN1) and provides a visual representation of the installation

procedure.

Removing and installing components 29

Steps

1. Connect the right fan cable to the system board.

2. Align the screw holes on the right fan (FAN1) with the screw holes on the system board and palm-rest and keyboard

assembly.

3. Replace the screw (M1.6x4) that secures the right fan (FAN1) to the system board and palm-rest and keyboard assembly.

4. Replace the two screws (M2x4) that secure the right fan (FAN1) to the system board and palm-rest and keyboard assembly.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Removing the left fan

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the left fan (FAN2) and provides a visual representation of the removal procedure.

30 Removing and installing components

Steps

1. Remove the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and keyboard assembly.

CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing.

2. Remove the screw (M1.6x4) that secures the left fan (FAN2) to the system board and palm-rest and keyboard assembly.

CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing.

3. Disconnect the left fan cable from the system board.

4. Lift the left fan (FAN2) off the palm-rest and keyboard assembly.

Installing the left fan

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the left fan (FAN2) and provides a visual representation of the installation

procedure.

Removing and installing components 31

Steps

1. Align the screw holes on the left fan (FAN2) with the screw holes on the system board and palm-rest and keyboard

assembly.

2. Replace the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and keyboard assembly.

3. Replace the screw (M1.6x4) that secures the left fan (FAN2) to the system board and palm-rest and keyboard assembly.

4. Connect the left fan cable to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Heat sink

Removing the heat sink (for computers shipped with integrated

graphics card)

Prerequisites

1. Follow the procedure in Before working inside your computer.

CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The

oils in your skin can reduce the heat transfer capability of the thermal grease.

NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you

touch it.

2. Remove the base cover.

About this task

The following image indicates the location of the heat sink and provides a visual representation of the removal procedure.

32 Removing and installing components

Steps

1. In reverse sequential order (4 > 3 > 2 > 1), as indicated by the numbers on the heat sink, loosen the four screws (M2x6.5)

that secure the heat sink to the system board.

2. Lift the heat sink off the system board.

Installing the heat sink (for computers shipped with integrated

graphics card)

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

CAUTION: Incorrect alignment of the heat sink can damage the system board and the processor.

NOTE: If either the system board or the heat sink is replaced, use the thermal pad or thermal paste provided in the kit to

ensure that there is thermal conductivity.

About this task

The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.

Removing and installing components 33

Steps

1. Align the screw holes on the heat sink with the screw holes on the system board.

2. In sequential order (1 > 2 > 3 > 4), as indicated by the numbers on the heat sink, tighten the four screws (M2x6.5) that

secure the heat sink to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Removing the heat sink (for computers shipped with discrete

graphics card)

Prerequisites

1. Follow the procedure in Before working inside your computer.

CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The

oils in your skin can reduce the heat transfer capability of the thermal grease.

NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you

touch it.

2. Remove the base cover.

About this task

The following image indicates the location of the heat sink and provides a visual representation of the removal procedure.

34 Removing and installing components

Steps

1. In reverse sequential order (6 > 5 > 4 > 3 > 2 > 1), as indicated by the numbers on the heat sink, loosen the six screws

(M2x6.5) that secure the heat sink to the system board.

2. Lift the heat sink off the system board.

Installing the heat sink (for computers shipped with discrete

graphics card)

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

CAUTION: Incorrect alignment of the heat sink can damage the system board and the processor.

NOTE: If either the system board or the heat sink is replaced, use the thermal pad or thermal paste provided in the kit to

ensure that there is thermal conductivity.

About this task

The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.

Removing and installing components 35

Steps

1. Align the screw holes on the heat sink with the screw holes on the system board.

2. In sequential order (1 > 2 > 3 > 4 > 5 > 6), as indicated by the numbers on the heat sink, tighten the six screws (M2x6.5)

that secure the heat sink to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

I/O board

Removing the I/O board

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the I/O board and provides a visual representation of the removal procedure.

36 Removing and installing components

Steps

1. Remove the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly.

2. Lift the I/O board off the palm-rest and keyboard assembly.

Installing the I/O board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the I/O board and provides a visual representation of the installation procedure.

Removing and installing components 37

Steps

1. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly.

2. Replace the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Display assembly

Removing the display assembly

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following images indicate the location of the display cable and the display hinges and provide a visual representation of the

removal procedure.

38 Removing and installing components

Removing and installing components 39

Steps

1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board.

2. Lift the display-cable bracket off the system board.

3. Push the camera cable and the display cable away from the system board to disconnect the cables from the system board.

4. Disconnect the camera cable and the display cable away from the system board.

5. Remove the three screws (M2.5x6) that secure the left display hinge to the palm-rest and keyboard assembly.

6. Remove the three screws (M2.5x6) that secure the right display hinge to the palm-rest and keyboard assembly.

7. Lift the left and right display hinges from the palm-rest and keyboard assembly.

8. Slide the palm-rest and keyboard assembly from the display assembly.

9. After performing all the above steps, you are left with the display assembly.

Installing the display assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the display cable and the display hinges and provide a visual representation of the

installation procedure.

40 Removing and installing components

Removing and installing components 41

Steps

1. Slide the palm-rest and keyboard assembly under the display hinges.

2. Align the screw holes on the palm-rest assembly with the screw holes on the right and left display hinges.

3. Replace the three screws (M2.5x6) that secure the left display hinge to the system board and the palm-rest and keyboard

assembly.

4. Replace the three screws (M2.5x6) that secure the right display hinge to the system board and the palm-rest and keyboard

assembly.

5. Connect the display cable and the camera cable to the system board.

6. Align the screw holes on the display-cable bracket with the screw holes on the system board.

7. Replace the two screws (M2x4) that secure the display-cable bracket to the palm-rest and keyboard assembly.

NOTE: Apply gentle torque when tightening the two screws (M2x4) to avoid damaging the screw threads.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

42 Removing and installing components

System board

Removing the system board

Prerequisites

1. Follow the procedure in Before working inside your computer.

NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup

program after you replace the system board.

NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup

program. Make the appropriate changes again after you replace the system board.

NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can

reconnect the cables correctly after you replace the system board.

2. Remove the base cover.

3. Remove the battery.

4. Remove the memory modules.

5. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD1 slot.

6. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD2 slot.

7. Remove the heat sink.

NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the

procedure and avoids breaking the thermal bond between the system board and the heat sink.

8. Remove the right fan.

9. Remove the left fan.

10. Remove the I/O board.

About this task

The following image indicates the location of the cables on your system board.

Figure 1. System-board cables

1. Power-button cable 2. Left fan cable

3. Left speaker cable 4. Keyboard cable

5. Right speaker cable 6. Antenna cables

7. Right fan cable 8. Display cable and camera cable

The following images indicate the location of the system board and provide a visual representation of the removal procedure.

Removing and installing components 43

44 Removing and installing components

Steps

1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board.

2. Lift the display-cable bracket off the system board.

3. Push the camera cable and the display cable away from the system board to disconnect the cables from the system board.

4. Remove the two screws (M2x4) that secure the USB Type-C port bracket to the palm-rest and keyboard assembly.

5. Peel off the Mylar that secures the power-button cable to the system board.

6. Open the latch and disconnect the power-button cable from the system board.

7. Disconnect the left speaker cable from the system board.

8. Disconnect the keyboard cable from the system board.

9. Remove the two screws (M2x4) that secure the USB Type-C port bracket to the palm-rest and keyboard assembly.

10. Peel off the Mylar that secures the antenna cable to the system board.

11. Remove the screw (M2x4) that secures the wireless-card bracket to the system board.

12. Open the latch and disconnect the antenna cable from the wireless card.

13. Disconnect the right speaker cable from the system board.

14. Remove the three screws (M2x4) that secure the system board to the palm-rest and keyboard assembly.

15. Lift the system board off the palm-rest and keyboard assembly.

Installing the system board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

Removing and installing components 45

NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program

after you replace the system board.

NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.

Make the appropriate changes again after you replace the system board.

About this task

The following image indicates the location of the cables on your system board.

Figure 2. System-board cables

1. Power-button cable 2. Left fan cable

3. Left speaker cable 4. Keyboard cable

5. Right speaker cable 6. Antenna cables

7. Right fan cable 8. Display cable and camera cable

The following images indicate the location of the system board and provide a visual representation of the installation procedure.

46 Removing and installing components

Removing and installing components 47

Steps

1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly.

2. Replace the three screws (M2x4) that secure the system board to the palm-rest and keyboard assembly.

3. Connect the antenna cables to the wireless card and route the antenna cables through the routing guides on the palm-rest

and keyboard assembly.

The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer.

Table 2. Antenna-cable color scheme

Connectors on the

wireless card

Antenna-cable color Silkscreen marking

Main White MAIN △ (white triangle)

Auxiliary Black AUX ▲ (black triangle)

4. Connect the right speaker cable to the system board and close the latch to secure the cable.

5. Replace the two screws (M2x4) that secure the power-button bracket to the palm-rest and keyboard assembly.

6. Adhere the Mylar that secures the antenna cables to the system board.

7. Replace the screw (M2x4) that secures the wireless-card bracket to the system board.

8. Connect the power-button cable to the system board and close the latch to secure the cable.

9. Connect the left speaker cable to the system board and close the latch to secure the cable.

10. Connect the keyboard cable to the system board and close the latch to secure the cable.

11. Replace the two screws (M2x4) that secure the USB Type-C port bracket to the palm-rest and keyboard assembly.

12. Adhere the Mylar that secures the power-button cable to the system board.

13. Connect the display cable and the camera cable to the system board.

14. Align the screw holes on the display-cable bracket with the screw holes on the system board.

15. Replace the two screws (M2x4) that secure the display-cable bracket to the palm-rest and keyboard assembly.

48 Removing and installing components

NOTE: Apply sufficient torque when tightening the two screws (M2x4) to avoid damaging the screw threads.

Next steps

1. Install the I/O board.

2. Install the right fan.

3. Install the left fan.

4. Install the heat sink (for systems shipped with an integrated graphics card) or the heat sink (for systems shipped with a

discrete graphics card).

NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the

procedure and avoids breaking the thermal bond between the system board and the heat sink.

5. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD2 slot.

6. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD1 slot.

7. Install the memory modules.

8. Install the battery.

9. Install the base cover.

10. Follow the procedure in After working inside your computer.

Antenna

Removing the antenna

Prerequisites

1. Follow the procedure in Before working inside your computer.

NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup

program after you replace the system board.

NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup

program. Make the appropriate changes again after you replace the system board.

NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can

reconnect the cables correctly after you replace the system board.

2. Remove the base cover.

3. Remove the battery.

4. Remove the memory modules.

5. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD1 slot.

6. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD2 slot.

7. Remove the heat sink.

NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the

procedure and avoids breaking the thermal bond between the system board and the heat sink.

8. Remove the right fan.

9. Remove the left fan.

10. Remove the I/O board.

11. Remove the display assembly.

12. Remove the system board.

About this task

The following image indicates the location of the antennas and provides a visual representation of the removal procedure.

Removing and installing components 49

Steps

1. Remove the four screws (M2x2) that secure the right antenna to the palm-rest and keyboard assembly.

2. Remove the four screws (M2x2) that secure the left antenna to the palm-rest and keyboard assembly.

3. Peel off the tapes that secure the antenna cable to the palm-rest and keyboard assembly.

4. Note the routing of the antenna cables along the routing guides on the palm-rest and keyboard assembly.

5. Remove the antenna cable from the routing guides on the palm-rest and keyboard assembly.

6. Lift the left and the right antenna, along with its cables, off the palm-rest and keyboard assembly.

Installing the antenna

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the antennas and provides a visual representation of the installation procedure.

50 Removing and installing components

Steps

1. Place the antennas into the slots on the palm-rest and keyboard assembly.

2. Route the antenna cable through the routing guides on the palm-rest and keyboard assembly.

3. Adhere the tapes that secure the antenna cable to the palm-rest and keyboard assembly.

4. Align the screw holes on the right antenna with the screw holes on the palm-rest and keyboard assembly.

5. Replace the four screws (M2x2) that secure the right antenna to the palm-rest and keyboard assembly.

6. Align the screw holes on the left antenna with the screw holes on the palm-rest and keyboard assembly.

7. Replace the four screws (M2x2) that secure the left antenna to the palm-rest and keyboard assembly.

Next steps

1. Install the system board.

2. Install the display assembly.

3. Install the I/O board.

4. Install the right fan.

5. Install the left fan.

6. Install the heat sink (for systems shipped with an integrated graphics card) or the heat sink (for systems shipped with a

discrete graphics card).

NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the

procedure and avoids breaking the thermal bond between the system board and the heat sink.

Removing and installing components 51

7. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD2 slot.

8. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD1 slot.

9. Install the memory modules.

10. Install the battery.

11. Install the base cover.

12. Follow the procedure in After working inside your computer.

Palm-rest and keyboard assembly

Removing the palm-rest and keyboard assembly

Prerequisites

1. Follow the procedure in Before working inside your computer.

NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup

program after you replace the system board.

NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup

program. Make the appropriate changes again after you replace the system board.

NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can

reconnect the cables correctly after you replace the system board.

2. Remove the base cover.

3. Remove the battery.

4. Remove the memory modules.

5. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD1 slot.

6. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive from the SSD2 slot.

7. Remove the heat sink.

NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the

procedure and avoids breaking the thermal bond between the system board and the heat sink.

8. Remove the right fan.

9. Remove the left fan.

10. Remove the I/O board.

11. Remove the display assembly.

12. Remove the system board.

13. Remove the antenna.

About this task

The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the removal

procedure.

52 Removing and installing components

After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly.

Installing the palm-rest and keyboard assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation

procedure.

Removing and installing components 53

Steps

Place the palm-rest and keyboard assembly on a flat surface.

Next steps

1. Install the antenna.

2. Install the system board.

3. Install the display assembly.

4. Install the I/O board.

5. Install the right fan.

6. Install the left fan.

7. Install the heat sink (for systems shipped with an integrated graphics card) or the heat sink (for systems shipped with a

discrete graphics card).

NOTE: The system board can be removed or installed together with the heat sink attached. This simplifies the

procedure and avoids breaking the thermal bond between the system board and the heat sink.

8. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD2 slot.

9. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD1 slot.

10. Install the memory modules.

11. Install the battery.

12. Install the base cover.

13. Follow the procedure in After working inside your computer.

54 Removing and installing components

Drivers and downloads

When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article,

Drivers and Downloads FAQ SLN128938.

Drivers and downloads 55

System setup

CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.

Certain changes can make your computer work incorrectly.

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.

NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen

information for future reference.

Use the BIOS Setup program for the following purposes:

●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.

●Change the system configuration information.

●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling

base devices.

Entering BIOS setup program

About this task

Turn on (or restart) your computer and press F2 immediately.

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart

the system.

Table 3. Navigation keys

Keys Navigation

Up arrow Moves to the previous field.

Down arrow Moves to the next field.

Enter Selects a value in the selected field (if applicable) or follow

the link in the field.

Spacebar Expands or collapses a drop-down list, if applicable.

Tab Moves to the next focus area.

NOTE: For the standard graphics browser only.

Esc Moves to the previous page until you view the main screen.

Pressing Esc in the main screen displays a message that

prompts you to save any unsaved changes and restarts the

system.

Boot Sequence

Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for

example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:

●Access System Setup by pressing F2 key

56 System setup

●Bring up the one-time boot menu by pressing F12 key

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options

are:

●Removable Drive (if available)

●STXXXX Drive (if available)

NOTE: XXX denotes the SATA drive number.

●Optical Drive (if available)

●SATA Hard Drive (if available)

●Diagnostics

The boot sequence screen also displays the option to access the System Setup screen.

One time boot menu

To enter one time boot menu, turn on your computer, and then press F12 immediately.

NOTE: It is recommended to shutdown the computer if it is on.

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options

are:

●Removable Drive (if available)

●STXXXX Drive (if available)

NOTE: XXX denotes the SATA drive number.

●Optical Drive (if available)

●SATA Hard Drive (if available)

●Diagnostics

The boot sequence screen also displays the option to access the System Setup screen.

System setup options

NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be

displayed.

Table 4. System setup options—System information menu

Overview

XPS 17 9710

BIOS Version Displays the BIOS version number.

Service Tag Displays the Service Tag of the computer.

Asset Tag Displays the Asset Tag of the computer.

Manufacture Date Displays the manufacture date of the computer.

Ownership Date Displays the ownership date of the computer.

Express Service Code Displays the express service code of the computer.

Ownership Tag Displays the ownership tag of the computer.

Signed Firmware Update Displays whether the signed firmware update is enabled.

Default: Enabled

Battery Displays the battery health information.

Primary Displays the primary battery.

Battery Level Displays the battery level.

System setup 57

Table 4. System setup options—System information menu (continued)

Overview

Battery State Displays the battery state.

Health Displays the battery health.

AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter

type.

PROCESSOR

Processor Type Displays the processor type.

Maximum Clock Speed Displays the maximum processor clock speed.

Minimum Clock Speed Displays the minimum processor clock speed.

Current Clock Speed Displays the current processor clock speed.

Core Count Displays the number of cores on the processor.

Processor ID Displays the processor identification code.

Processor L2 Cache Displays the processor L2 Cache size.

Processor L3 Cache Displays the processor L3 Cache size.

Microcode Version Displays the microcode version.

Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.

64-Bit Technology Displays whether 64-bit technology is used.

MEMORY

Memory Installed Displays the total computer memory installed.

Memory Available Displays the total computer memory available.

Memory Speed Displays the memory speed.

Memory Channel Mode Displays single or dual channel mode.

Memory Technology Displays the technology that is used for the memory.

DIMM SLOT 1 Displays the memory card installed in slot 1

DIMM SLOT 2 Displays the memory card installed in slot 2

DEVICES

Panel Type Displays the Panel Type of the computer.

Video Controller Displays the integrate graphics information of the computer.

Video Memory Displays the video memory information of the computer.

Wi-Fi Device Displays the Wi-Fi device installed in the computer.

Native Resolution Displays the native resolution of the computer.

Video BIOS Version Displays the video BIOS version of the computer.

Audio Controller Displays the audio controller information of the computer.

Bluetooth Device Displays whether a Bluetooth device is installed in the computer.

Pass Through MAC Address Displays the MAC address of the video pass-through.

Table 5. System setup options—Boot Configuration menu

Boot Configuration

Boot Sequence

Boot Mode: UEFI only Displays the boot mode of this computer.

Boot Sequence Displays the boot sequence.

58 System setup

Table 5. System setup options—Boot Configuration menu (continued)

Boot Configuration

Secure Digital (SD) Card Boot Enables or disables Secure Digital (SD) Card boot.

Secure Boot

Enable Secure Boot Enables or disables checking of boot software (including firmware drivers and

the operating system).

Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of

UEFI driver signatures.

By default, Deployed Mode is selected.

Expert Key Management

Enable Custom Mode Enables or disables custom mode to allow keys in the PK, KEK, db, and dbx

security key databases to be modified.

Default: OFF

Table 6. System setup options—Integrated Devices menu

Integrated Devices

Date/Time

Date Sets the computer date in MM/DD/YYYY format. Changes to the date take

effect immediately.

Time Sets the computer time in HH/MM/SS 24-hour format. You can switch

between 12-hour and 24-hour clock. Changes to the time take effect

immediately.

Thunderbolt Adapter Configuration

Enable Thunderbolt Technology Support Enables or disables the Thunderbolt Technology feature and associated ports

and adapters.

Default: ON

Enable Thunderbolt Boot Support Enables or disables Thunderbolt adapter features during pre-boot.

Default: OFF

Enable Thunderbolt (and PCIe behind

TBT) pre-boot modules

Enables or disables the setting that allows PCIe devices that are connected via

a Thunderbolt adapter.

Default: OFF

Thunderbolt Security level Sets the Thunderbolt adapter security level within the operating system.

By default, User Authorization is selected.

Camera

Enable Camera Enables or disables the camera.

By default, Enable Camera is selected.

Audio

Enable Audio Enables or disables all integrated audio controller.

Default: ON

Enable Microphone Enables or disables microphone.

By default, Enable Microphone is selected.

Enable Internal Speaker Enables or disables internal speaker.

By default, Enable Internal Speaker is selected.

System setup 59

Table 6. System setup options—Integrated Devices menu (continued)

Integrated Devices

USB Configuration Enables or disables booting from USB mass storage devices such as external

hard drive, optical drive, and USB drive.

By default, Enable USB Boot Support is selected.

By default, Enable External USB Ports is selected.

Miscellaneous Devices

Enable Fingerprint Reader Device Enables or disables the Fingerprint Reader Device.

By default, Enable Fingerprint Reader Device is selected.

Enable Fingerprint Reader Single Sign On Enables or disables the Fingerprint Reader Single Sign On capability.

By default, Enable Fingerprint Reader Single Sign On is selected.

Table 7. System setup options—Storage menu

Storage

SATA Operation Configures operating mode of the integrated SATA hard drive controller.

Default: RAID On. SATA is configured to support RAID (Intel Rapid Restore

Technology).

Storage Interface

Port Enablement Enables the selected onboard drives.

●SATA-4

Default: ON

●M.2 PCIe SSD-0

Default: ON

●M.2 PCIe SSD-1

Default: ON

Drive Information Displays the information of various onboard drives.

Enable SMART Reporting Enables or disables Self-Monitoring, Analysis, and Reporting Technology

(SMART).

Default: OFF

Enable MediaCard Enables to switch all media cards On/Off or set the media card to read-only

state.

By default, Enable Secure Digital (SD) Card is selected.

Table 8. System setup options—Display menu

Display

Display Brightness

Brightness on battery power Sets the screen brightness when the computer is running on battery power.

Default: 50

Brightness on AC power Sets the screen brightness when the computer is running on AC power.

Default: 0

Touch Screen Enables or disables the touch screen for the OS.

NOTE: The touch screen will always work in the BIOS setup irrespective of

this setting.

60 System setup

Table 8. System setup options—Display menu (continued)

Display

Full Screen Logo Enabled or disabled the computer to display full screen logo if the image match

screen resolution.

Default: OFF

Direct Graphics Controller Direct

Output Mode

When enabled, all graphics output ports directly to the Graphics Processing

Unit (GPU), bypassing Intel Integrated graphics outputs for HDMI, Thunderbolt,

and mDP ports.

Default: OFF

Table 9. System setup options—Connection menu

Connection

Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices.

By default, WLAN is selected.

By default, Bluetooth is selected.

Enable UEFI Network Stack

Enable UEFI Network Stack When enabled, UEFI networking protocols are installed and available, allowing

pre-OS and early OS networking features to use any enabled NICs. This may be

used without PXE turned on.

Default: ON

Wireless Radio Control

Control WLAN radio Enables to sense the connection of the computer to a wired network and

subsequently disable the selected wireless radios (WLAN and/or WWAN).

Upon disconnection from the wired network, the selected wireless radios are

re-enabled.

Default: OFF

Table 10. System setup options—Power menu

Power

Battery Configuration Enables the computer to run on battery during power usage hours. Use the

below options to prevent AC power usage between certain times of each day.

By default Adaptive is selected.

Advanced Configuration

Enable Advanced Battery Charge

Configuration

Enables Advanced Battery Charge Configuration from the beginning of the

day to a specified work period. Advanced Battery Charged maximizes battery

health while still supporting heavy use during the work day.

Default: OFF

Peak Shift Enables the computer to run on battery during peak power usage hours.

Default: OFF

Thermal Management Sets cooling fan and processor heat management to adjust system

performance, noise, and temperature.

By default, Optimized is selected.

USB Wake Support

Wake on Dell USB-C Dock Enables connecting a Dell USB-C Dock to wake the computer from Standby.

Default: ON

Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.

System setup 61

Table 10. System setup options—Power menu (continued)

Power

Default: OFF

NOTE: If enabled, the computer will not go to sleep, Intel Rapid Start will

be disabled automatically, and the operating system power option will be

blank if it was set to Sleep.

Lid Switch

Enable Lid Switch Enables or disables the lid switch.

Default: ON

Power On Lid Open Enables the computer to power up from the off state whenever the lid is

opened.

Default: ON

Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this

option to enable allows the operating system to select the appropriate

processor performance automatically.

Default: ON

Table 11. System setup options—Security menu

Security

TPM 2.0 Security On Select whether or not the Trusted Platform Model (TPM) is visible to the OS.

Default: ON

PPI Bypass for Enable Commands Enables or disables the OS to skip BIOS Physical Presence Interface (PPI) user

prompts when issuing TPM PPI enabled and activate commands.

Default: OFF

PPI Bypass for Disable Commands Enables or disables The OS to skip BIOS PPI user prompts when issuing TPM

PPI Disable and Deactivate commands.

Default: OFF

PPI Bypass for Clear Commands Enables or disables the operating system to skip BIOS Physical Presence

Interface (PPI) user prompts when issuing the Clear command.

Default: OFF

Attestation Enable Enables to control whether the TPM Endorsement Hierarchy is available to the

OS. Disabling this setting restricts the ability to use the TPM for signature

operations.

Default: ON

Key Storage Enable Enables to control whether the TPM Endorsement Hierarchy is available to the

OS. Disabling this setting restricts the ability to use the TPM for storing owner

data.

Default: ON

SHA-256 Enables or disables the BIOS and the TPM to use the SHA-256 hash algorithm

to extend measurements into the TPM PCRs during BIOS boot.

Default: ON

Clear Enables or disables the computer to clear the PTT owner information, and

returns the PTT to the default state.

Default: OFF

TPM State Enables or disables the TPM. This is the normal operating state for the TPM

when you want to use its complete array of capabilities.

62 System setup

Table 11. System setup options—Security menu (continued)

Security

Default: Enabled

Intel Software Guard Extensions

Intel SGX Enables or disables the Intel Software Guard Extensions (SGX) to provide a

secured environment for running code/storing sensitive information.

By default, Software Control is selected.

SMM Security Mitigation

SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.

Default: OFF

NOTE: This feature may cause compatibility issues or loss of functionality

with some legacy tools and applications.

Data Wipe on Next Boot

Start Data Wipe When enabled, the BIOS will queue up a data wipe cycle for storage device(s)

connected to the motherboard on the next reboot.

Default: OFF

Absolute

Absolute Enables, disables or permanently disable the BIOS module interface of the

optional Absolute Persistence Module service from Absolute Software.

By default, Enable Absolute is selected.

UEFI Boot Path Security

UEFI Boot Path Security Controls whether the system will prompt the user to enter the admin password

(if set) when booting to a UEFI boot path device from the F12 boot menu.

By default, Always Except Internal HDD is selected.

Table 12. System setup options—Passwords menu

Passwords

Admin Password Sets, changes, or deletes the administrator password (sometimes called

the "setup password"). The administrator password enables several security

features.

Password Configuration

Upper Case Letter When enabled, password must contain at least one upper case letter.

Default: OFF

Upper Case Letter When enabled, password must contain at least one lower case letter.

Default: OFF

Digit When enabled, password must contain at least one digit number.

Default: OFF

Special Character When enabled, password must contain at least one special character.

Default: OFF

Minimum Characters Sets the minimum number of characters allowed for passwords.

Default: 04

Password Bypass

System setup 63

Table 12. System setup options—Passwords menu (continued)

Passwords

Password Bypass When enabled, the system and the hard drive passwords are prompted when

the computer is powered on from the Off state.

By default, Disabled is selected.

Password Changes

Enable Non-Admin Password Changes When On, users can change the system and the hard drive password without

the need for administrator password.

Default: ON

Admin Setup Lockout

Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an administrator

password is set.

Default: OFF

Master Password Lockout

Enable Master Password Lockout Enables or disables the master password support.

Default: OFF

Table 13. System setup options—Update Recovery menu

Update Recovery

UEFI Capsule Firmware Updates

Enable UEFI Capsule Firmware Updates Controls whether this computer allows BIOS updates via EUFI capsule update

packages.

Default: ON

BIOS Recovery from Hard Drive

BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot

Block portion is intact and functioning.

Default: ON

NOTE: BIOS recovery is designed to fix the main BIOS block and cannot

work if the Boot Block is damaged. In addition, this feature cannot work

in the event of EC corruption, ME corruption, or a hardware issue. The

recovery image must exist on an unencrypted partition on the drive.

BIOS Downgrade

Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions.

Default: ON

SupportAssist OS Recovery

SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist OS Recovery tool in the

event of certain system errors.

Default: ON

BIOSConnect

BIOSConnect Enables or disables cloud Service OS recover if the main operating system fails

to boot with the number of failures equal to or greater than the value specified

by the Auto OS Recovery Threshold setup option.

Default: ON

Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console

and for Dell operating system Recovery tool.

64 System setup

Table 13. System setup options—Update Recovery menu (continued)

Update Recovery

By default, 2 is selected.

Table 14. System setup options—System Management menu

System Management

Service Tag Displays the Service Tag of the computer.

Asset Tag Creates a system Asset Tag that can be used by an IT administrator to

uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot

be changed.

AC Behavior

Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to

the computer.

Default: OFF

Wake on LAN/WLAN

Wake on LAN/WLAN Enables or disables the computer to turn on by a special LAN/WLAN signal.

By default, Disabled is selected.

Table 15. System setup options—Keyboard menu

Keyboard

Numlock Enable

Enable Numlock Enables or disables Numlock when the computer boots.

Default: ON

Fn Lock Options

Fn Lock Options Enables or disables the Fn lock option.

Default: ON

Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is

selected, the F1-F12 keys scan the code for their secondary functions.

Keyboard Illumination

Keyboard Illumination Configures the operating mode of the keyboard illumination feature.

By default, Bright is selected.

Keyboard Backlight Timeout on AC

Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is

connected to the computer. The keyboard backlight timeout value is only

effect when the backlight is enabled.

By default, 1 minute is selected.

Keyboard Backlight Timeout on

Battery

Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running

on battery. The keyboard backlight timeout value is only effect when the

backlight is enabled.

By default, 1 minute is selected.

OROM Keyboard Access Enables or disables the option to enter Option ROM configuration screens via

hotkeys during boot.

By default, Enabled is selected.

System setup 65

Table 15. System setup options—Keyboard menu (continued)

Keyboard

OROM Keyboard Access

Table 16. System setup options—Pre-Boot Behavior menu

Pre-Boot Behavior

Adapter Warnings

Enable Adapter Warnings Enables or disables the computer to display adapter warning messages when

adapters with too little power capacity are detected.

Default: ON

Warnings and Errors

Warnings and Errors Selects an action on encountering a warning or error during boot.

By default, Prompt on Warnings and Errors is selected.

NOTE: Errors deemed critical to the operation of the computer hardware

will always halt the computer.

USB-C Warnings

Enable Dock Warning Messages Enables or disables dock warning messages.

Default: ON

Fastboot

Fastboot Configures the speed of the UEFI boot process.

By default, Thorough is selected.

Extend BIOS POST Time

Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time.

By default, 0 seconds is selected.

MAC Address Pass-Through

MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with

the selected MAC address from the computer.

By default, System Unique MAC Address is selected.

Sign of Life

Early Logo Display Displays Logo Sign of Life.

Default: ON

Table 17. System setup options—Virtualization menu

Virtualization

Intel Virtualization Technology

Intel Virtualization Technology Enables or disables the computer to run a virtual machine monitor (VMM).

Default: ON

VT for Direct I/O

Enable Intel VT for Direct I/O Enables or disables the computer to perform Virtualization Technology for

Direct I/O (VT-d). VT-d is an Intel method that provides virtualization for

memory map I/O.

Default: ON

66 System setup

Table 18. System setup options—Performance menu

Performance

Multi-Core Support

Active Cores Changes the number of CPU cores available to the operating system. The

default value is set to the maximum number of cores.

By default, All Cores is selected.

Intel SpeedStep

Enable Intel SpeedStep Technology Enables or disables the Intel SpeedStep Technology to dynamically adjust

processor voltage and core frequency, decreasing average power consumption

and heat production.

Default: ON

C-States Control

Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.

Default: ON

Enable Adaptive C-States for Discrete

Graphics

Allows the computer to dynamically detect high usage of a discrete graphics

and adjust the computer parameters for higher performance during that time

period.

Default: ON

Intel Turbo Boost Technology

Enable Intel Turbo Boost Technology Enabled or disabled the Intel TurboBoost mode of the processor. If enabled,

the Intel TurboBoost driver increases the performance of the CPU or graphics

processor.

Default: ON

Intel Hyper-Threading Technology

Enable Intel Hyper-Threading Technology Enabled or disabled the Intel Hyper-Threading mode of the processor. If

enabled, the Intel Hyper-Threading increases the efficiency of the processor

resources when multiple threads run on each core.

Default: ON

Dynamic Tuning:Machine Learning

Enable Dynamic Tuning:Machine Learning Enables or disables OS capability to enhance dynamic power tuning capabilities

based on detected workloads.

Default: OFF

Table 19. System setup options—System Logs menu

System Logs

BIOS Event Log

Clear Bios Event Log Select keep or clear BIOS events.

By default, Keep is selected.

Thermal Event Log

Clear Thermal Event Log Select keep or clear Thermal events.

By default, Keep is selected.

Power Event Log

Clear POWER Event Log Select keep or clear Power events.

By default, Keep is selected.

System setup 67

Clearing CMOS settings

About this task

CAUTION: Clearing CMOS settings resets the BIOS settings on your computer.

Steps

1. Turn off your computer.

2. Remove the base cover.

NOTE: The battery must be disconnected from the system board. See step 4 in Removing the base cover.

3. Press and hold the power button for 5 seconds to drain the flea power.

4. Before you turn on your computer, follow the steps in Installing the base cover.

5. Turn on your computer.

Clearing BIOS (System Setup) and System passwords

About this task

To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.

NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying

Windows or your application.

68 System setup

Troubleshooting

SupportAssist diagnostics

About this task

The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The

SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set

of options for particular devices or device groups. It allows you to:

●Run tests automatically or in an interactive mode.

●Repeat tests

●Display or save test results

●Run thorough tests to introduce additional test options and provide extra information about the failed device(s)

●View status messages that indicate if the tests are completed successfully

●View error messages that indicate if problems were encountered during the test

NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the

computer when the diagnostic tests are performed.

For more information, see SupportAssist Pre-Boot System Performance Check.

Locate the Service Tag or Express Service Code of

your Dell computer

Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your

Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support.

For more information on how to find the Service Tag for your computer, see Locate the Service Tag for your Dell Laptop.

System diagnostic lights

Power and battery-status light

The power and battery status light indicates the power and battery status of the computer. These are the power states:

Solid white:Power adapter is connected and the battery has more than 5% charge.

Amber:Computer is running on battery and the battery has less than 5% charge.

Off:

●Power adapter is connected, and the battery is fully charged.

●Computer is running on battery, and the battery has more than 5% charge.

●Computer is in sleep state, hibernation, or turned off.

The power and battery-status light may blink amber or white according to pre-defined "beep codes" indicating various failures.

For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times

followed by a pause. This 2,3 pattern continues until the computer is turned off, indicating no memory or RAM is detected.

The following table shows different power and battery-status light patterns and associated problems.

NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to

troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

Troubleshooting 69

Table 20. Diagnostic-light LED codes

Diagnostic light codes Problem description

1,1 TPM detection failure

1,2 Unrecoverable SPI flash failure

1,5 i-Fuse failure

1,6 EC internal failure

2,1 Processor failure

2,2 System board: BIOS or ROM (Read-Only Memory) failure

2,3 No memory or RAM (Random-Access Memory) detected

2,4 Memory or RAM (Random-Access Memory) failure

2,5 Invalid memory installed

2,6 System board or chipset error

2,7 Display failure - SBIOS message

2,8 Display failure - EC detection of power rail failure

3,1 Coin-cell battery failure

3,2 PCI, video card/chip failure

3,4 Recovery image found but invalid

3,5 Power-rail failure

3,6 System BIOS Flash incomplete

3,7 Management Engine (ME) error

System board built-in self-test (M-BIST)

About this task

M-BIST is a built-in self-test diagnostics tool that improves the accuracy of diagnostics of embedded controller (EC) failures in

the system board. M-BIST must be manually initiated before POST and can also run on a dead system .

To invoke the system board built-in self-test (M-BIST), perform the following steps:

1. Press and hold both the M key and the power button to initiate M-BIST.

2. The battery-status light illuminates in amber when there is a system board failure.

3. Replace the system board to fix the issue.

NOTE: The battery status LED does not illuminate when the system board is functioning properly.

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell

SupportAssist OS Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating

system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating

system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its

factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their

primary operating system due to software or hardware failures.

70 Troubleshooting

For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at

www.dell.com/support.

Flashing the BIOS

About this task

You may need to flash (update) the BIOS when an update is available or when you replace the system board.

Follow these steps to flash the BIOS:

Steps

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click Search.

NOTE: If you do not have the Service Tag, use the product ID or manually browse for your computer model.

4. Click Drivers & downloads > Find drivers.

5. Select the operating system installed on your computer.

6. Scroll down the page and expand BIOS.

7. Click Download to download the latest version of the BIOS for your computer.

8. After the download is complete, navigate to the folder where you saved the BIOS update file.

9. Double-click the BIOS update file icon and follow the instructions on the screen.

Flashing BIOS (USB key)

Steps

1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file.

2. Create a bootable USB drive. For more information see the knowledge base article 000145519 at www.dell.com/support.

3. Copy the BIOS setup program file to the bootable USB drive.

4. Connect the bootable USB drive to the computer that needs the BIOS update.

5. Restart the computer and press F12 when the Dell logo is displayed on the screen.

6. Boot to the USB drive from the One Time Boot Menu.

7. Type the BIOS setup program filename and press Enter.

8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.

Backup media and recovery options

It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes

multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup

Media and Recovery Options.

WiFi power cycle

About this task

If your computer is unable to access the Internet due to WiFi connectivity issues, a WiFi power cycle procedure may be

performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

Troubleshooting 71

Steps

1. Turn off your computer.

2. Turn off the modem.

3. Turn off the wireless router.

4. Wait for 30 seconds.

5. Turn on the wireless router.

6. Turn on the modem.

7. Turn on your computer.

Drain residual flea power (perform hard reset)

About this task

Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is

removed.

For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea

power before removing or replacing any components in your computer.

Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step if your computer

does not power on or boot into the operating system.

To drain residual flea power (perform a hard reset)

Steps

1. Turn off your computer.

2. Disconnect the power adapter from your computer.

3. Remove the base cover.

4. Remove the battery.

5. Press and hold the power button for 5 seconds to drain the flea power.

6. Install the battery.

7. Install the base cover.

8. Connect the power adapter to your computer.

9. Turn on your computer.

NOTE: For more information about performing a hard reset, see the knowledge base article SLN85632 at

www.dell.com/support.

72 Troubleshooting

Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 21. Self-help resources

Self-help resources Resource location

Information about Dell products and services www.dell.com

My Dell app

Tips

Contact Support In Windows search, type Contact Support, and press

Enter.

Online help for operating system www.dell.com/support/windows

Access top solutions, diagnostics, drivers and downloads, and

learn more about your computer through videos, manuals and

documents.

Your Dell computer is uniquely identified by a Service Tag or

Express Service Code. To view relevant support resources for

your Dell computer, enter the Service Tag or Express Service

Code at www.dell.com/support.

For more information on how to find the Service Tag for your

computer, see Locate the Service Tag on your computer.

Dell knowledge base articles for a variety of computer

concerns

1. Go to www.dell.com/support.

2. On the menu bar at the top of the Support page, select

Support > Knowledge Base.

3. In the Search field on the Knowledge Base page, type the

keyword, topic, or model number, and then click or tap the

search icon to view the related articles.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.

NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,

packing slip, bill, or Dell product catalog.

Getting help and contacting Dell 73

Table of Contents

DELL 9710 User Manual

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