Table of Contents
DELL E2418HN User Manual
Displayed below is the user manual for E2418HN by DELL which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
Regulatory model: E2418HNb
User‘s Guide
Dell E2418HN
2
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
Copyright © 2017 Dell Inc. All rights reserved.
Information in this document is subject to change without notice. Reproduction of these materials
in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™ and the DELL logo are trademarks of Dell Inc.; Microsoft®,
Windows®, and the Windows start button logo are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. DellInc. disclaims any proprietary interest in
trademarks and trade names other than its own.
2017 – 07 Rev. A00
3
Contents
About Your Monitor ..................................... 5
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . 7
Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Plug and Play Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Setting Up the Monitor.................................. 18
Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing the Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . 20
Wall Mounting (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Operating the Monitor .................................. 22
Power On the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using the Front-Panel Controls . . . . . . . . . . . . . . . . . . . . . . . 22
Using the On-Screen Display (OSD) Menu. . . . . . . . . . . . . . . . . 23
Setting the Maximum Resolution . . . . . . . . . . . . . . . . . . . . . . 36
Using the Tilt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4
Troubleshooting ....................................... 39
Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Product-Specific Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 44
Dell Soundbar Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Appendix ..............................................48
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
FCC Notices (U.S. Only) and Other Regulatory Information . . . . . . 48
Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
About Your Monitor 5
About Your Monitor
Package Contents
Your monitor ships with all the components shown below. Ensure that you have
received all the components and Contact Dell if anything is missing.
NOTE: Some items may be optional and may not ship with your monitor. Some
features or media may not be available in certain countries.
•Monitor
•Stand Riser
•Stand Base
•VESA™ Screw Cover
•Power Cable (varies by country)
•HDMI Cable
•VGA Cable (Europe, the Middle East,
and Africa only)
6 About Your Monitor
•Drivers and Documentation media
•Quick Setup Guide
•Safety and Regulatory Information
Product Features
The Dell E2418HN flat-panel display has an active matrix, Thin-Film Transistor, Liquid
Crystal Display and LED backlight. The monitor’s features include:
• 60.5 cm (23.8 inches) diagonal viewable image size, 1920 x 1080 resolution, plus
full-screen support for lower resolutions.
• Tilt adjustment capability.
• Removable pedestal and Video Electronics Standards Association (VESA) 100 mm
mounting holes for flexible mounting solutions.
• Plug and play capability if supported by your system.
• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
• Software and documentation media which includes an information file (INF), Image
Color Matching File (ICM), and product documentation.
• Dell Display Manager Software
• ENERGY STAR-Qualified.
• Security lock slot.
• Asset Management Capability.
• EPEAT Gold compliant.
• CECP (for China).
• RoHS compliant.
• TCO Certified Displays.
• Energy Gauge shows the energy level being consumed by the monitor in real time.
• Optimize eye comfort with a flicker-free screen.
• The possible long-term effects of blue light emission from the monitor may
cause damage to the eyes, including eye fatigue, digital eye strain, and so on.
ComfortView feature is designed to reduce the amount of blue light emitted from
the monitor to optimize eye comfort.
About Your Monitor 7
Identifying Parts and Controls
Front View
1 Function buttons (For more information, see Operating the Monitor)
2 Power On/Off button (with LED indicator)
Back View
Back View with Monitor Stand
Label Description Use
1 VESA mounting holes (100
mm)
To mount the monitor.
2 Regulatory rating label Lists the regulatory approvals.
3 Security lock slot Secures monitor with security lock
(security lock not included).
4 Barcode serial number label Refer to this label if you need to contact
Dell for technical support.
5 Cable management slot Use to organize cables by placing them
through the slot.
8 About Your Monitor
Side View
Right Side
Bottom View
Label Description Use
1 AC power connector To connect the monitor power cable.
2 HDMI connector To connect your computer to the monitor using
a HDMI cable.
3 VGA connector To connect your computer to the monitor using
a VGA cable.
4 Dell soundbar
mounting slots
To attach the optional Dell Soundbar.
About Your Monitor 9
Monitor Specifications
Flat-Panel Specifications
Model number E2418HN
Screen type Active matrix - TFT LCD
Panel Technology In-Plane Switching Technology
Aspect Ratio 16:9
Viewable image
Diagonal 604.7 mm (23.8 inches)
Horizontal Active Area 527.04 mm (20.75 inches)
Vertical Active Area 296.46 mm (11.67 inches)
Area 156246.27 mm2 (242.18 inches2)
Pixel pitch 0.2745 x 0.2745 mm
Pixel per inch (PPI) 93
Viewing angle
Horizontal 178° typical
Vertical 178° typical
Brightness 250 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Display screen coating Anti-Glare with 3H hardness
Backlight White LED edgelight system
Response Time 5 ms (gray to gray - fast mode)
8 ms (typical - normal mode)
Color Depth 16.7 million colors
Color Gamut CIE1976 (87 %) *
Built-in devices N/A
Connectivity 1 x HDMI 1.4, 1 x VGA
Border width (edge of
monitor to active area)
17 mm (Top/Left/Right)
18 mm (Bottom)
10 About Your Monitor
Adjustability
Height adjustable stand N/A
Tilt -5° to 21°
Swivel N/A
Pivot N/A
Dell Display Manager
Compatibility Yes
Security Security lock slot (cable lock sold separately)
* Color gamut (typical) is based on CIE1976 (87% NTSC) and CIE1931 (72% NTSC) test
standards.
Resolution Specifications
Model number E2418HN
Scan range
• Horizontal 30 kHz to 83 kHz (automatic)
• Vertical 50 Hz to 76 Hz (automatic)
Maximum preset
resolution
1920 x 1080 at 60 Hz
Supported Video Modes
Model number E2418HN
Video display
capabilities (VGA &
HDMI playback)
480i, 480p, 576i, 576p, 720p, 1080i, 1080p
About Your Monitor 11
Preset Display Modes
The following table lists the preset modes for which Dell guarantees image size and
centering:
Display Mode
Horizontal
Frequency
(kHz)
Vertical
Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/
Vertical)
VESA, 640 x 480 31.5 60.0 25.2 -/-
VESA, 640 x 480 37.5 75.0 31.5 -/-
IBM, 720 x 400 31.5 70.0 28.3 -/+
VESA, 800 x 600 37.9 60.0 40.0 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/-
VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108.0 +/+
VESA, 1280 x 1024 64.0 60.0 108.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1600 x 900 60.0 60.0 108.0 +/+
VESA, 1920 x 1080 67.5 60.0 148.5 +/+
Electrical Specifications
Model number E2418HN
Video input signals • Analog RGB: 0.7 Volts ± 5 %, 75 ohm input impedance
• HDMI, 600 mV for each differential line, 100 ohm input
impedance per differential pair
Synchronization input
signals
Separate horizontal and vertical synchronizations, polarity-free
TTL level, SOG (Composite SYNC on green)
AC input voltage /
frequency / current
100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 1 A (typical)
Inrush current 120 V: 30 A (Max.)
240 V: 60 A (Max.)
12 About Your Monitor
Physical Characteristics
The following table lists the monitor’s physical characteristics:
Model Number E2418HN
Signal cable type • Analog: D-Sub, 15 pins
• Digital: HDMI, 19 pins
Dimensions: (with stand)
Height 425.1 mm (16.73 inches)
Width 562.6 mm (22.15 inches)
Depth 179.9 mm (7.08 inches)
Dimensions:
(without stand)
Height 333.1 mm (13.11 inches)
Width 562.6 mm (22.15 inches)
Depth 53.5 mm (2.11 inches)
Stand dimensions:
Height 176.7 mm (6.95 inches)
Width 250.0 mm (9.84 inches)
Depth 179.9 mm (7.08 inches)
Weight:
Weight with packaging 5.80 kg (12.79 lb)
Weight with stand assembly and cables 4.25 kg (9.37 lb)
Weight without stand assembly
(For wall mount or VESA mount
considerations - no cables)
3.41 kg (7.52 lb)
Weight of stand assembly 0.69 kg (1.52 lb)
Front frame gloss Black Frame-35 gloss unit (max.)
About Your Monitor 13
Environmental Characteristics
The following table lists the environmental conditions for your monitor:
Model Number E2418HN
Compliant Standards
• ENERGY STAR Qualified Monitor
• EPEAT Gold registered in the U.S. EPEAT registration varies by country. See www.
epeat.net for registration status by country
• RoHS-compliant
• TCO-Certified Displays
• PVC/BFR/CFR-reduced
• Arsenic-Free glass and Mercury-Free for the panel only
Temperature
• Operating 0 °C to 40 °C (32 °F to 104 °F)
• Non-operating Storage: -20 °C to 60 °C (-4 °F to 140 °F)
Shipping: -20 °C to 60 °C (-4 °F to 140 °F)
Humidity
• Operating 10 % to 80 % (non-condensing)
• Non-operating Storage: 5 % to 90 % (non-condensing)
Shipping: 5 % to 90 % (non-condensing)
Altitude
• Operating 5,000 m (16,404 ft) max
• Non-operating 12,191 m (40,000 ft) max
Thermal dissipation 85.3 BTU/hour (maximum)
75.1 BTU/hour (typical)
Power Management Modes
If you have VESA’s DPM compliance display card or software installed in your PC, the
monitor automatically reduces its power consumption when not in use. This is referred
to as Power Save Mode. If the computer detects input from keyboard, mouse, or other
input devices, the monitor automatically resumes functioning. The following table
shows the power consumption and signaling of this automatic power-saving feature:
VESA Modes Horizontal
Sync
Vertical
Sync Video Power
Indicator Power Consumption
Normal operation Active Active Active White 25 W (Maximum)**
22 W (Typical)
Active-off mode Inactive Inactive Blank Glowing
white
Less than 0.3 W
Switch off - - Off Less than 0.3 W *
14 About Your Monitor
Energy Star Power Consumption
PON 12.64 W***
ETEC 54.15 kWh***
NOTE:
PON : Power consumption of on mode as defined in Energy Star 7.0 version.
ETEC : Total energy consumption in KWh as defined in Energy Star 7.0 version.
The OSD will only function in the normal operation mode. When any button except
power button is pressed in Active-off mode, the following messages will be displayed:
Activate the computer and monitor to gain access to the OSD.
NOTE: This monitor is ENERGY STAR Qualified.
* Zero-power consumption in OFF mode can only be achieved by disconnecting the
main cable from the monitor.
** Maximum power consumption with max luminance and contrast.
*** This document is informational only and reflects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such information.
Accordingly, the customer should not rely upon this information in making
decisions about electrical tolerances or otherwise. No warranty as to accuracy or
completeness is expressed or implied.
About Your Monitor 15
Pin Assignments
VGA connector
Pin Number Monitor Side of the 15-pin Side Signal Cable
1 Video-Red
2 Video-Green
3 Video-Blue
4 GND
5 Self-test
6 GND-R
7 GND-G
8 GND-B
9 DDC +5 V
10 GND-sync
11 GND
12 DDC data
13 H-sync
14 V-sync
15 DDC clock
16 About Your Monitor
HDMI connector
Pin Number 19-pin Side of the Connected Signal Cable
1 TMDS DATA 2+
2 TMDS DATA 2 SHIELD
3 TMDS DATA 2-
4 TMDS DATA 1+
5 TMDS DATA 1 SHIELD
6 TMDS DATA 1-
7 TMDS DATA 0+
8 TMDS DATA 0 SHIELD
9 TMDS DATA 0-
10 TMDS CLOCK
11 TMDS CLOCK SHIELD
12 TMDS CLOCK-
13 No Connection
14 No Connection
15 DDC CLOCK (SDA)
16 DDC DATA (SDA)
17 GND
18 +5 V POWER
19 HOT PLUG DETECT
About Your Monitor 17
Plug and Play Capability
You can install the monitor in any Plug and Play compatible system. The monitor
automatically provides the computer with its Extended Display Identification Data (EDID)
using Display Data Channel (DDC) protocols so that the system can configure itself and
optimize the monitor settings. Most monitor installations are automatic. You can select
different settings if required.
LCD Monitor Quality & Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more
pixels to become fixed in an unchanging state. The visible result is a fixed pixel that
appears as an extremely tiny dark or bright discolored spot. When the pixel remains
permanently lit, it is known as a “bright dot.” When the pixel remains black, it is known
as a “dark dot.”
In almost every case, these fixed pixels are hard to see and do not detract from display
quality or usability. A display with 1 to 5 fixed pixels is considered normal and within
competitive standards. For more information, see Dell Support site at:
http://www.dell.com/support/monitors.
Maintenance Guidelines
Caring for Your Monitor
CAUTION: Read and follow the safety instructions before cleaning the
monitor.
WARNING: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.
For best practices, follow the instructions in the list below while unpacking, cleaning, or
handling your monitor:
• To clean your antistatic screen, slightly dampen a soft, clean cloth with water. If
possible, use a special screen-cleaning tissue or solution suitable for the antistatic
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed
air.
• Use a slightly dampened, warm cloth to clean the plastics. Avoid using detergent of
any kind as some detergents leave a milky film on the plastics.
• If you notice a white powder when you unpack your monitor, wipe it off with a
cloth. This white powder occurs during the shipping of the monitor.
• Handle your monitor with care as a darker-colored monitor may scratch and show
white scuff marks more than a lighter-colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and power off your monitor when not in use.
18 Setting Up the Monitor
Setting Up the Monitor
Attaching the Stand
NOTE: The stand base is detached when the monitor is shipped from the factory.
1. Assemble the stand riser to stand base.
a. Place the monitor stand base on a stable table top.
b. Slide the monitor stand body in the correct direction down onto the
stand base until it clicks into place.
2. Attach the stand assembly to the monitor:
a. Place the monitor on a soft cloth or cushion near the edge of desk.
b. Align the stand assembly bracket to the monitor groove.
c. Insert the bracket towards monitor until it locks in place.
Setting Up the Monitor 19
Connecting Your Monitor
WARNING: Before you begin any of the procedures in this section, follow
the Safety Instruction.
To connect your monitor to the computer:
1. Turn o your computer and disconnect the power cable.
2. Connect the black HDMI or VGA cable to the corresponding video port
on the back of your computer.
Connecting HDMI cable
Connecting VGA Cable (optional)
NOTE: The graphics are used for the purpose of illustration only. Appearance on the
computer may vary.
20 Setting Up the Monitor
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (See Connecting
Your Monitor for cable attachment), organize all cables as shown above.
Removing the Monitor Stand
NOTE: This is applicable for a monitor with a stand. When any other stand is bought,
please refer to the respective stand setup guide for the removal instructions.
1. Remove the VESA Cover.
a. Place the monitor panel on a soft cloth or cushion.
b. Lift from both side simultaneously, remove the VESA Cover away from the
monitor.
Setting Up the Monitor 21
2. Remove the stand assembly to the monitor.
a. Use a long screwdriver to push the release latch located in a hole just above
the stand.
b. Once the latch is released, remove the base away from the monitor.
Wall Mounting (Optional)
(Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-
compatible base mounting kit.
1. Place the monitor panel on a soft cloth or cushion on a stable flat table.
2. Remove the stand.
3. Use a screwdriver to remove the four screws securing the plastic cover.
4. Attach the mounting bracket from the wall mounting kit to the LCD.
5. Mount the LCD on the wall by following the instructions that came with the base
mounting kit.
NOTE: For use only with UL-listed wall-mount bracket with minimum weight/
load bearing capacity of 13.64 kg .
22 Operating the Monitor
Operating the Monitor
Power On the Monitor
Press the button to turn on the monitor.
Using the Front-Panel Controls
Use the keys on the front of the monitor to adjust the image settings.
Front-Panel Keys Description
A
Preset modes
Use the Preset modes key to choose from a list of
preset color modes. See Using the OSD Menu.
B
Brightness /Contrast
Use the Brightness / Contrast key to direct access
to the "Brightness" and "Contrast" control menu.
C
Menu
Use the Menu key to open the on-screen display
(OSD).
D
Exit
Use the Exit key to exit on-screen display (OSD)
from menu and sub-menus.
Front-Panel Keys
Front-Panel Keys Description
A
Up
Use the Up key to adjust (increase ranges) items in the OSD
menu.
Operating the Monitor 23
B
Down
Use the Down key to adjust (decrease ranges) items in the
OSD menu.
C
OK
Use the OK key to confirm your selection.
D
Back
Use the Back key to go back to the previous menu.
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit
the OSD menu, the monitor automatically saves those changes. The changes are
also saved if you change the settings and then wait for the OSD menu to disappear.
1. Press the button to open the OSD menu and display the main menu.
Main Menu
NOTE: Auto Adjust is only available when you use the analog (VGA) connector.
2. Press the and buttons to toggle between options in the Menu. As
you move from one icon to another, the option name is highlighted.
3. To select the highlighted item on the menu press the button again.
4. Press the and buttons to select the desired parameter.
24 Operating the Monitor
5. Press the button to enter the slide bar and then use the or
buttons, according to the indicators on the menu, to make your changes.
6. Select the to return to previous menu without accepting current
settings or to accept and return to previous menu.
The table below provides a list of all the OSD menu options and their functions.
Icon Menu and
Submenus
Description
Energy Use This meter shows the energy level being consumed by the
monitor in real time.
Brightness/
Contrast
Use the Brightness and Contrast menu to adjust the Brightness/
Contrast.
Brightness Allows you to adjust the brightness or luminance of the
backlight.
Press the key to increase brightness and press the key to
decrease brightness (min 0 ~ max 100).
Contrast Allows you to adjust the contrast or the degree of difference
between darkness and lightness on the monitor screen. Adjust
brightness first, and adjust contrast only if you need further
adjustment.
Press the key to increase contrast and press the key to
decrease contrast (min 0 ~ max 100).
Operating the Monitor 25
Auto Adjust Use this key to activate automatic setup and adjust menu.
The following dialog appears on a black screen as the monitor
self-adjusts to the current input:
Auto Adjustment allows the monitor to self-adjust to the
incoming video signal. After using Auto Adjustment, you can
further tune your monitor by using the Pixel Clock (Coarse) and
Phase (Fine) controls under Display.
NOTE: Auto Adjust does not occur if you press the button while
there are no active video input signals or attached cables.
This option is only available when you are using the analog (VGA)
connector.
26 Operating the Monitor
Input Source Use the Input Source menu to select between different video
signals that may be connected to your monitor.
VGA Select VGA input when you are using the analog (VGA)
connector. Push to select the VGA input source.
HDMI Select HDMI input when you are using the HDMI connector.
Push to select the HDMI input source.
Auto Select Select Auto Select to scan for available input signals.
Reset Input
Source
Reset your monitor input settings to the factory settings.
Color Use the Color menu to adjust the monitor's color settings.
Operating the Monitor 27
Preset Modes Allows you to choose from a list of preset color modes.
• Standard: Loads the monitor's default color settings.
This is the default preset mode.
• ComfortView: Decreases the level of blue light emitted
from the screen to make viewing more comfortable for
your eyes.
WARNING: The possible long-term effects of blue light
emission from the monitor may cause personal injury
such as digital eye strain, eye fatigue and damage to the
eyes. Using monitor for extended periods of time may
also cause pain in parts of body such as neck, arm, back
and shoulder.
To reduce the risk of eye strain and neck/arm/back/
shoulder pain from using the monitor for long periods
of time, we suggest you to:
1. Set the distance of the screen between 20 inches to
28 inches (50cm-70cm) from your eyes.
2. Blink frequently to moisten your eyes or wet your
eyes with water after prolonged usage of the
monitor.
3. Take regular and frequent breaks for 20 minutes
every two hours.
4. Look away from your monitor and gaze at a distant
object at 20 feet away for at least 20 seconds during
the breaks.
5. Perform stretches to relieve tension in the neck,
arm, back, and shoulders during the breaks.
28 Operating the Monitor
• Multimedia: Loads color settings ideal for multimedia
applications.
• Warm: Increases the color temperature. The screen
appears warmer with a red/yellow tint.
• Cool: Decreases the color temperature. The screen
appears cooler with a blue tint.
• Custom Color: Allows you to manually adjust the color
settings. Press the and keys to adjust the Red,
Green, and Blue values and create your own preset
color mode.
Input Color
Format
Allows you to set the video input mode to:
• RGB: Select this option if your monitor is connected to
a computer or DVD player using the HDMI cable.
• YPbPr: Select this option if your DVD player supports
only YPbPr output.
Reset Color Resets your monitor's color settings to the factory defaults.
Operating the Monitor 29
Display Use the Display menu to adjust the monitor's display settings.
Aspect Ratio Adjusts the image ratio as Wide 16:9, 4:3, or 5:4.
NOTE: Wide 16:9 adjustment is not required at maximum preset
resolution 1920 x 1080.
Horizontal
Position Use or the buttons to adjust image left and right. Minimum
is '0' (-). Maximum is '100' (+).
Vertical Position Use the or buttons to adjust image up and down. Minimum
is '0' (-). Maximum is '100' (+).
NOTE: Horizontal Position and Vertical Position adjustments are
only available for “VGA” input.
Sharpness This feature can make the image look sharper or softer. Use
or to adjust the sharpness from '0' to '100'.
Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your
monitor to your preference. Use or buttons to adjust for
best image quality.
Phase If satisfactory results are not obtained using the Phase
adjustment, use the Pixel Clock (coarse) adjustment and then use
Phase (fine), again.
NOTE: Pixel Clock and Phase adjustment are only available for
VGA input.
Response Time Allows you to set the Response Time to Normal or Fast.
Reset Display Select this option to restore default display settings.
30 Operating the Monitor
Energy
Power Button
LED
Allows you to set the power LED indicator on or off during active
to save energy.
Reset Energy Select this option to restore default Energy settings.
Operating the Monitor 31
Menu Select this option to adjust the settings of the OSD such as, the
languages of the OSD, the amount of time the menu remains on
screen, and so on.
Language Allows you to set the OSD display to one of eight languages:
English, Spanish, French, German, Brazilian Portuguese, Russian,
Simplified Chinese, or Japanese.
Transparency Allows you to adjust the OSD background from opaque to
transparent.
Timer Allows you to set the time for which the OSD remains active
after you press a key on the monitor.
Use the and keys to adjust the slider in 1 second
increments, from 5 to 60 seconds.
Lock Controls user access to adjustments. When Lock is selected, no
user adjustments are allowed. All keys are locked except key.
NOTE: When the OSD is locked, pressing the menu key takes
you directly to the OSD settings menu, with 'OSD Lock' pre-
selected on entry. Press and hold key for 6 seconds to unlock
and allow user access to all applicable settings.
Reset Menu Select this option to restore default menu settings.
32 Operating the Monitor
Personalize User can select from “Preset Modes”, “Brightness/Contrast”,
“Auto Adjust”, “Input Source”, “Aspect Ratio” and set as shortcut
key.
Reset
Personaliza-
tion
Allows you to restore shortcut key to the default setting.
Others Select this option to adjust the OSD settings, such as the DDC/
CI, LCD Conditioning, and so on.
Operating the Monitor 33
DDC/CI DDC/CI (Display Data Channel/Command Interface) allows a
software on your computer to adjust the monitor display settings
like the brightness, color balance etc.
Enable (Default): Optimizes the performance of your monitor
and provides a better customer experience.
Disable: Disables the DDC/CI option and the following message
appears on the screen.
LCD
Conditioning
This feature will help reduce minor cases of image retention.
If an image appears to be stuck on the monitor, select LCD
Conditioning to help eliminate any image retention. Using
the LCD Conditioning feature may take some time. LCD
Conditioning feature cannot remove severe cases of image
retention or burn-in.
NOTE: Use LCD Conditioning only when you experience a
problem with image retention.
The below warning message appears once user selects “Enable"
LCD Conditioning.
Reset Others Select this option to restore default other settings, such as DDC/
CI.
Factory Reset Resets all OSD settings to the factory preset values.
34 Operating the Monitor
OSD Messages
When the monitor does not support a particular resolution mode you will see the
following message:
This means that the monitor cannot synchronize with the signal that it is receiving from
the computer. See Monitor Specifications for the horizontal and vertical frequency
ranges addressable by this monitor. Recommended mode is 1920 x 1080.
You will see the following message before the DDC/CI function is disabled.
When the monitor enters the Power Save mode, the following message appears:
Activate the computer and wake up the monitor to gain access to the OSD.
Operating the Monitor 35
If you press any button other than the power button, the following messages will appear
depending on the selected input:
If VGA or HDMI cable is not connected, a floating dialog box as shown below appears.
The monitor will enter Power Save Mode after 4 minutes if left at this state.
NOTE: The message may be slightly different according to the connected input
signal.
See Solving Problems for more information.
36 Operating the Monitor
Setting the Maximum Resolution
For optimal display performance while using the Microsoft Windows operating systems,
set the display resolution to 1920 x 1080 pixels by performing the following steps:
In Windows Vista, Windows 7, Windows 8 or Windows 8.1:
1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic
desktop.
2. Right-click on the desktop and click Screen Resolution.
3. Click the dropdown list of the screen resolution and select 1920 x 1080.
4. Click OK.
In Windows 10:
1. Right-click on the desktop and click Display settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 1920 x 1080.
4. Click Apply.
If you do not see 1920 x 1080 as an option, you may need to update your graphics
driver. Please choose the scenario below that best describes the computer system you
are using, and follow the provided
1: If you have a Dell desktop or a Dell portable computer with Internet access
2:If you have a non Dell desktop, portable computer, or graphics card
Operating the Monitor 37
If you have a Dell desktop or a Dell portable computer
with Internet access
1. Go to http://www.dell.com/support, enter your service tag, and download the
latest driver for your graphics
2. After installing the drivers for your graphics adapter, attempt to set the resolution
to 1920 x 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, please contact
Dell to inquire about a graphics adapter that supports these resolutions.
If you have a non Dell desktop, portable computer, or
graphics card
In Windows Vista, Windows 7, Windows 8 or Windows 8.1:
1. For Windows 8 or Windows 8.1 only, select the Desktop tile to switch to classic
desktop.
2. Right-click on the desktop and click Personalization.
3. Click Change Display Settings.
4. Click Advanced Settings.
5. Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, ATI, Intel etc.).
6. Please refer to the graphics card provider website for updated driver (for example,
http://www.ATI.com OR http://www.NVIDIA.com ).
7. After installing the drivers for your graphics adapter, attempt to set the resolution
to 1920 x 1080 again.
In Windows 10:
1. Right-click on the desktop and click Display settings.
2. Click Advanced display settings.
3. Click Display adapter properties.
4. Identify your graphics controller supplier from the description at the top of the
window (e.g. NVIDIA, ATI, Intel etc.).
5. Please refer to the graphics card provider website for updated driver (for example,
http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your graphics adapter, attempt to set the resolution
to 1920 x 1080 again.
NOTE: If you are unable to set the resolution to 1920 x 1080, please contact
the manufacturer of your computer or consider purchasing a graphics adapter
that will support the video resolution of 1920 x 1080 .
38 Operating the Monitor
Using the Tilt
Tilt
With the stand assembly, you can tilt the monitor for the most comfortable viewing
angle.
NOTE: The stand base is detached when the monitor is shipped from the
factory.
Troubleshooting 39
Troubleshooting
WARNING: Before you begin any of the procedures in this section, follow the
Safety Instruction
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor
is functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:
1. Turn o both your computer and the monitor.
2. Unplug the video cable from the back of the computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if
the monitor cannot sense a video signal and is working correctly. While in self-
test mode, the power LED remains white. Also, depending upon the selected
input, one of the dialogs shown below will continuously scroll through the screen.
4. This box also appears during normal system operation, if the video cable becomes
disconnected or damaged. The monitor will enter Power Save Mode after 4
minutes if left at this state.
5. Turn o your monitor and reconnect the video cable; then turn on both your
computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your
video controller and computer, because your monitor is functioning properly.
40 Troubleshooting
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or with your
computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged
and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The
monitor then goes into the self-test mode.
3. Press and hold the Button 1 on the front panel simultaneously for 2 seconds. A
gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the Button 1 on the front panel again. The color of the screen changes
to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white screens.
The test is complete when the Text screen appears. To exit, press the Button 1 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool,
the monitor is functioning properly. Check the video card and computer.
Troubleshooting 41
Common Problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions.
Common Symptoms What You
Experience
Possible Solutions
No Video/Power LED
off
No picture •Ensure that the video cable
connecting the monitor and the
computer is properly connected and
secure.
•Verify that the power outlet is
functioning properly using any other
electrical equipment.
•Ensure that the power button is
depressed fully.
•Ensure that the correct input source
is selected via the Input Source Select
button.
•Check the “Power LED Button” option
under Energy in OSD Menu.
No Video/Power LED
on
No picture or no
brightness
•Increase brightness & contrast
controls via OSD.
•Perform monitor self-test feature
check.
•Check for bent or broken pins in the
video cable connector.
•Ensure that the correct input source
is selected via the Input Source Select
menu.
•Run the built-in diagnostics.
Poor Focus Picture is fuzzy, blurry,
or ghosting
•Perform Auto Adjust via OSD.
•Adjust the Phase and Pixel Clock
controls via OSD.
•Eliminate video extension cables.
•Reset the monitor to Factory
Settings.
•Change the video resolution to the
correct aspect ratio (16:9).
Shaky/Jittery Video Wavy picture or fine
movement
•Perform Auto Adjust via OSD.
•Adjust the Phase and Pixel Clock
controls via OSD.
•Reset the monitor to Factory
Settings.
•Check environmental factors.
•Relocate the monitor and test in
another room.
42 Troubleshooting
Missing Pixels LCD screen has spots •Cycle power on-o.
•Pixel that is permanently o is a
natural defect that can occur in LCD
technology.
For more information on Dell Monitor
Quality and Pixel Policy, see Dell
Support site at:
http://www.dell.com/support/
monitors.
Stuck-on Pixels LCD screen has bright
spots
•Cycle power on-o.
•Pixel that is permanently o is a
natural defect that can occur in LCD
technology.
For more information on Dell Monitor
Quality and Pixel Policy, see Dell
Support site at:
http://www.dell.com/support/
monitors.
Brightness Problems Picture too dim or too
bright
•Reset the monitor to Factory
Settings.
•Auto Adjust via OSD.
•Adjust brightness & contrast controls
via OSD.
Geometric Distortion Screen not centered
correctly
•Reset the monitor to Factory
Settings.
•Auto Adjust via OSD.
•Adjust brightness & contrast controls
via OSD.
NOTE: When using ‘HDMI’, the
positioning adjustments are not
available.
Horizontal/Vertical
Lines
Screen has one or
more lines
•Reset the monitor to Factory
Settings.
•Perform Auto Adjust via OSD.
•Adjust Phase and Pixel Clock controls
via OSD.
•Perform monitor self-test feature
check and determine if these lines are
also in self-test mode.
•Check for bent or broken pins in the
video cable connector.
NOTE: When using ‘HDMI’, the Pixel
Clock and Phase adjustments are not
available.
Troubleshooting 43
Synchronization
Problems
Screen is scrambled or
appears torn
•Reset the monitor to Factory
Settings.
•Perform Auto Adjust via OSD.
•Adjust Phase and Pixel Clock controls
via OSD.
•Perform monitor self-test feature
check to determine if the scrambled
screen appears in self-test mode.
•Check for bent or broken pins in the
video cable connector.
•Restart the computer in the safe
mode.
Safety-Related Issues Visible signs of smoke
or sparks
•Do not perform any troubleshooting
steps.
•Contact Dell immediately.
Intermittent Problems Monitor malfunctions
on & off
•Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
•Reset the monitor to Factory
Settings.
•Perform monitor self-test feature
check to determine if the intermittent
problem occurs in self-test mode.
Missing Color Picture missing color •Perform monitor self-test feature
check.
•Ensure that the video cable
connecting the monitor to the
computer is connected properly and
is secure.
•Check for bent or broken pins in the
video cable connector.
Wrong Color Picture color not good •Change the Color Mode in the Color
OSD to Graphics or Video depending
on the application.
•Try dierent Color Preset Settings
in Color OSD. Adjust R/G/B value in
Color OSD if the Color Management
is turned o.
•Change the Input Color Format to PC
RGB or YPbPr in the Color OSD.
44 Troubleshooting
Image retention from
a static image left on
the monitor for a long
period of time
Faint shadow from the
static image displayed
appears on the screen
•Use the Power Management
feature to turn o the monitor at
all times when not in use (for more
information, see Power Management
Modes.
•Alternatively, use a dynamically
changing screensaver.
NOTE: When choosing HDMI mode, the Auto Adjust function is not available.
Product-Specific Problems
Specific Symptoms What You
Experience
Possible Solutions
Screen image is too
small
Image is centered on
screen, but does not
fill entire viewing area
•Check the Aspect Ratio setting in the
Display OSD.
•Reset the monitor to Factory
Settings.
Cannot adjust the
monitor with the
buttons on the front
panel
OSD does not appear
on the screen
•Turn o the monitor, unplug the
power cord, plug back, and then turn
on the monitor.
•Check whether the OSD menu is
locked. If yes, press and hold the
button beside the Power button
for 10 seconds to unlock (for more
information, see Lock).
No Input Signal when
user controls are
pressed
No picture, the LED
light is white. When
you press “up”, “down”
or “Menu” key, the
message “ No input
signal” will appear.
•Check the signal source. Ensure the
computer is not in the power saving
mode by moving the mouse or
pressing any key on the keyboard.
•Check whether the signal cable is
plugged in properly. Re-plug the
signal cable if necessary.
•Reset the computer or video player.
The picture does not
fill the entire screen
The picture cannot fill
the height or width of
the screen
•Due to dierent video formats (aspect
ratio) of DVDs, the monitor may
display in full screen.
•Run the built-in diagnostics.
Troubleshooting 45
Dell Soundbar Problems
Common Symptoms What You
Experience
Possible Solutions
No sound for system
where the Soundbar
draws power from an
AC adapter
No power to
Soundbar - the power
indicator is off
•Turn the Power/Volume knob on the
Soundbar clockwise to the middle
position; check if the power indicator
(white LED) on the front of the
Soundbar is illuminated.
•Confirm that the power cable from
the Soundbar is plugged into the
adapter.
No Sound Soundbar has power -
power indicator is on
•Plug the audio line-in cable into the
computer’s audio out jack.
•Set all volume controls to their
maximum and ensure that the mute
option is not enabled.
•Play some audio content on the
computer (example, audio CD, or
MP3).
•Turn the Power/Volume knob on
the Soundbar clockwise to a higher
volume setting.
•Clean and reseat the audio line-in
plug.
•Test the Soundbar using another
audio source (For example: portable
CD player, MP3 player).
Distorted Sound Other audio source is
used
•Clear any obstructions between the
Soundbar and the user.
•Confirm that the audio line-in plug is
completely inserted into the jack of
the audio source.
•Decrease the volume of the audio
source.
•Turn the Power/Volume knob on the
Soundbar counter-clockwise to a
lower volume setting.
•Clean and reseat the audio line-in
plug.
46 Troubleshooting
Distorted Sound Computer’s sound
card is used as the
audio source
•Clear any obstructions between the
Soundbar and the user.
•Confirm that the audio line-in plug is
completely inserted into the jack of
the sound card.
•Set all Windows volume controls to
their midpoints.
•Decrease the volume of the audio
application.
•Turn the Power/Volume knob on the
Soundbar counter-clockwise to a
lower volume setting.
•Clean and re-seat the audio line-in
plug.
•Troubleshoot the computer’s sound
card.
•Test the Soundbar using another
audio source (For example: portable
CD player, MP3 player).
•Avoid using an audio cable extension
or audio jack converter.
Unbalanced Sound
Output
Sound from only one
side of Soundbar
•Clear any obstructions between the
Soundbar and the user.
•Confirm that the audio line-in plug is
completely inserted into the jack of
the sound card or audio source.
•Set all Windows audio balance
controls (L-R) to their midpoints.
•Clean and reseat the audio line-in
plug.
•Troubleshoot the computer’s sound
card.
•Test the Soundbar using another
audio source (For example: portable
CD player, MP3 player).
Troubleshooting 47
Low Volume Volume is too low •Clear any obstructions between the
Soundbar and the user.
•Turn the Power/Volume knob on the
Soundbar clockwise to the maximum
volume setting.
•Set all Windows volume controls to
their maximum.
•Increase the volume of the audio
application.
•Test the Soundbar using another
audio source (For example: portable
CD player, MP3 player)
48 Appendix
Appendix
Safety Instructions
WARNING: Use of controls, adjustments, or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Product Information Guide.
FCC Notices (U.S. Only) and Other Regulatory
Information
For FCC notices and other regulatory information, see the regulatory compliance
website located at www.dell.com\regulatory_compliance.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) this device may not cause harmful interference
(2) this device must accept any interference received including interference that may
cause undesired operation
Contact Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in
your area.
• Online technical assistance — www.dell.com/support/monitors
• Contacting Dell — www.dell.com/contactdell