Table of Contents
- Dell EMC PowerEdge R250 Installation and Service Manual
- Contents
- About this document
- PowerEdge R250 system overview
- Initial system setup and configuration
- Minimum to POST and system management configuration validation
- Installing and removing system components
- Safety instructions
- Before working inside your system
- After working inside your system
- Recommended tools
- Optional front bezel
- System cover
- Optional optical drive
- Air shroud
- Cooling fans
- Intrusion switch
- Drive backplane
- Drives
- Cable routing
- System memory
- Processor and heat sink
- Expansion cards and expansion card risers
- Optional IDSDM module
- MicroSD card
- Optional BOSS S1 card
- PERC
- System battery
- Optional internal USB card
- Power supply unit
- System board
- Trusted Platform Module
- Control panel
- Jumpers and connectors
- System diagnostics and indicator codes
- Getting help
- Documentation resources
DELL R250 User Manual
Displayed below is the user manual for R250 by DELL which is a product in the Servers category. This manual has pages.
Related Manuals
Dell EMC PowerEdge R250
Installation and Service Manual
Part Number: E79S Series
Regulatory Type: E79S001
Dec. 2021
Rev. A01
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Chapter 1: About this document.................................................................................................... 6
Chapter 2: PowerEdge R250 system overview............................................................................... 7
Front view of the system...................................................................................................................................................7
Rear view of the system.................................................................................................................................................... 8
Inside the system .............................................................................................................................................................. 10
System information label...................................................................................................................................................11
Rail sizing and rack compatibility matrix.......................................................................................................................13
Locating the Express Service Code and Service Tag............................................................................................... 13
Chapter 3: Initial system setup and configuration........................................................................ 15
Setting up the system.......................................................................................................................................................15
iDRAC configuration..........................................................................................................................................................15
Options to set up iDRAC IP address........................................................................................................................15
Options to log in to iDRAC.........................................................................................................................................16
Resources to install operating system.......................................................................................................................... 17
Options to download firmware .................................................................................................................................17
Options to download and install OS drivers ..........................................................................................................17
Downloading drivers and firmware...........................................................................................................................18
Chapter 4: Minimum to POST and system management configuration validation..........................19
Minimum configuration to POST ...................................................................................................................................19
Configuration validation....................................................................................................................................................19
Error messages............................................................................................................................................................ 20
Chapter 5: Installing and removing system components............................................................... 21
Safety instructions.............................................................................................................................................................21
Before working inside your system............................................................................................................................... 22
After working inside your system.................................................................................................................................. 22
Recommended tools......................................................................................................................................................... 22
Optional front bezel.......................................................................................................................................................... 23
Removing the front bezel.......................................................................................................................................... 23
Installing the front bezel............................................................................................................................................ 23
System cover......................................................................................................................................................................24
Removing the system cover..................................................................................................................................... 24
Installing the system cover....................................................................................................................................... 25
Optional optical drive........................................................................................................................................................26
Removing the optical drive....................................................................................................................................... 26
Installing the optical drive..........................................................................................................................................27
Air shroud............................................................................................................................................................................ 29
Removing the air shroud............................................................................................................................................29
Installing the air shroud..............................................................................................................................................29
Cooling fans........................................................................................................................................................................ 30
Removing a cooling fan..............................................................................................................................................30
Contents
Contents 3
Installing a cooling fan.................................................................................................................................................31
Intrusion switch ................................................................................................................................................................ 32
Removing the intrusion switch module.................................................................................................................. 32
Installing the intrusion switch...................................................................................................................................33
Drive backplane..................................................................................................................................................................34
Drive backplane............................................................................................................................................................34
Removing the backplane .......................................................................................................................................... 35
Installing the drive backplane................................................................................................................................... 35
Drives................................................................................................................................................................................... 36
Removing a drive blank.............................................................................................................................................. 36
Installing a drive blank................................................................................................................................................ 37
Removing a cabled drive............................................................................................................................................37
Installing a cabled drive.............................................................................................................................................. 38
Removing the drive carrier........................................................................................................................................39
Installing the drive carrier..........................................................................................................................................40
Removing the drive from the drive carrier.............................................................................................................41
Installing the drive into the drive carrier................................................................................................................42
Cable routing...................................................................................................................................................................... 43
System memory................................................................................................................................................................. 47
System memory guidelines........................................................................................................................................ 47
General memory module installation guidelines....................................................................................................48
Removing a memory module.....................................................................................................................................48
Installing a memory module.......................................................................................................................................49
Processor and heat sink ................................................................................................................................................. 50
Removing the heat sink............................................................................................................................................. 50
Removing the processor.............................................................................................................................................51
Installing the processor.............................................................................................................................................. 52
Installing the heat sink .............................................................................................................................................. 53
Expansion cards and expansion card risers................................................................................................................ 54
Expansion card installation guidelines.................................................................................................................... 55
Removing the expansion card risers.......................................................................................................................56
Installing the expansion card risers......................................................................................................................... 58
Removing expansion card from the expansion card riser..................................................................................58
Installing an expansion card into the expansion card riser................................................................................ 59
Optional IDSDM module................................................................................................................................................... 61
Removing the IDSDM module................................................................................................................................... 61
Installing the IDSDM module.....................................................................................................................................62
MicroSD card......................................................................................................................................................................62
Removing the Micro-SD card................................................................................................................................... 62
Installing the Micro-SD card..................................................................................................................................... 63
Optional BOSS S1 card.................................................................................................................................................... 64
Removing the M.2 SSD module............................................................................................................................... 64
Installing the M.2 SSD module................................................................................................................................. 65
PERC.................................................................................................................................................................................... 66
Removing the adapter PERC....................................................................................................................................66
Installing the adapter PERC...................................................................................................................................... 67
System battery ................................................................................................................................................................. 68
Replacing the system battery...................................................................................................................................68
Optional internal USB card..............................................................................................................................................70
Removing the internal USB key............................................................................................................................... 70
4Contents
Installing the internal USB key.................................................................................................................................. 71
Power supply unit...............................................................................................................................................................71
Removing the cabled power supply unit................................................................................................................. 71
Installing a power supply unit....................................................................................................................................72
System board......................................................................................................................................................................73
Removing the system board..................................................................................................................................... 73
Installing the system board....................................................................................................................................... 74
Trusted Platform Module.................................................................................................................................................77
Upgrading the Trusted Platform Module............................................................................................................... 77
Initializing TPM for users........................................................................................................................................... 78
Initializing the TPM 1.2 for users..............................................................................................................................78
Initializing the TPM 2.0 for users.............................................................................................................................78
Control panel...................................................................................................................................................................... 78
Removing the left control panel...............................................................................................................................78
Installing the left control panel.................................................................................................................................79
Removing the right control panel............................................................................................................................ 80
Installing the right control panel............................................................................................................................... 81
Chapter 6: Jumpers and connectors............................................................................................ 83
System board connectors............................................................................................................................................... 83
System board jumper settings....................................................................................................................................... 84
Disabling a forgotten password..................................................................................................................................... 84
Chapter 7: System diagnostics and indicator codes..................................................................... 86
Non-redundant cabled power supply unit indicator codes......................................................................................86
Using system diagnostics................................................................................................................................................ 86
Dell Embedded System Diagnostics........................................................................................................................ 87
Chapter 8: Getting help...............................................................................................................88
Recycling or End-of-Life service information.............................................................................................................88
Contacting Dell Technologies.........................................................................................................................................88
Accessing system information by using QRL............................................................................................................. 88
Quick Resource Locator for PowerEdge R250 system..................................................................................... 89
Receiving automated support with SupportAssist .................................................................................................. 89
Chapter 9: Documentation resources........................................................................................... 91
Contents 5
About this document
This document provides an overview about the system, information about installing and replacing components, diagnostic tools,
and guidelines to be followed while installing certain components.
1
6 About this document
PowerEdge R250 system overview
The PowerEdge R250 system is a 1U server that supports:
●One Intel Xeon E-2300 series processor with up to 8 + 2 execution cores per processor or Intel Pentium processor with 2
cores
●Four DDR4 DIMM slots
●One cabled AC power supply unit
●Up to four 3.5-inch SAS/SATA hot-plug drives or up to four 3.5-inch SATA cabled drives.
NOTE: All instances of SAS, SATA drives are referred to as drives in this document, unless specified otherwise.
NOTE: For more information, see the Dell EMC PowerEdge R250 Technical Specifications on the product documentation
page.
Topics:
•Front view of the system
•Rear view of the system
•Inside the system
•System information label
•Rail sizing and rack compatibility matrix
•Locating the Express Service Code and Service Tag
Front view of the system
Figure 1. Front view of 4 x 3.5-inch cabled SAS/SATA drive system
Figure 2. Front view of 4 x 3.5-inch SAS/SATA hot-swap drive system
Figure 3. Front view of 2 x 3.5-inch cabled SAS/SATA drive system
2
PowerEdge R250 system overview 7
Table 1. Features available on the front of the system
Item Ports, panels, and
slots
Icon Description
1 Left control panel with
iDRAC reset button
Contains the system health, and system ID.
NOTE: To reset the iDRAC without changing any saved
settings press and hold the System Identification button for
at least 16 seconds.
2 Optical drive N/A One optional slim SATA DVD-ROM drive or DVD+/-RW drive.
3 Drive N/A Enables you to install drives that are supported on your system.
4 Right control panel N/A Contains the power button, USB port, iDRAC Direct micro port,
and the iDRAC Direct status LED.
5 Information tag N/A The Information tag is a slide-out label panel that contains
system information such as Service Tag, NIC, MAC address,
and so on. If you have opted for the secure default access
to iDRAC, the Information tag also contains the iDRAC secure
default password.
NOTE: For more information, see the Dell EMC PowerEdge R250 Technical Specifications on the product documentation
page.
Rear view of the system
Figure 4. Rear view of the system
Table 2. Rear view of the system
Item Ports, panels, or slots Icon Description
1 Serial port N/a Enables you to connect serail devices to the system.
2 Ethernet ports The Ethernet ports that are integrated on the system board
provide network connectivity. These NIC ports can also be shared
with iDRAC when iDRAC network settings is set to shared mode.
3 PCIe expansion card slot 1 N/a Enables you to connect PCI Express expansion cards.
4 PCIe expansion card slot
2
N/a Enables you to connect PCI Express expansion cards.
5 Cabled power supply unit Indicates the PSU.
8 PowerEdge R250 system overview
Table 2. Rear view of the system (continued)
Item Ports, panels, or slots Icon Description
6 System ID button Press the system ID button:
●To locate a particular system within a rack.
●To turn the system ID on or off.
To reset iDRAC, press and hold the button for more than 16
seconds.
NOTE:
●To reset iDRAC using system ID, ensure that the system ID
button is enabled in the iDRAC setup.
●If the system stops responding during POST, press and hold
the system ID button (for more than 5 seconds) to enter
the BIOS progress mode. LED.
7 CMA jack N/a Enables you to connect to cable management arm
8 USB 3.2 Gen 1 port This port is USB 3.0-compliant.
9 USB 2.0 port This port is USB 2.0-compliant.
10 iDRAC ethernet port Enables you to remotely access iDRAC. For more information, see
the iDRAC User's Guide at www.dell.com/poweredgemanuals
11 VGA port Enables you to connect a display device to the system.
NOTE: For more information, see the Dell EMC PowerEdge R250 Technical Specifications on the product documentation
page.
PowerEdge R250 system overview 9
Inside the system
Figure 5. Inside view of the system with backplane
1. Optical drive 2. Backplane
3. Intrusion switch 4. Cabled power supply unit
5. Expansion card riser 6. Processor heat sink
7. System board 8. Cooling fans
9. Information tag
10 PowerEdge R250 system overview
Figure 6. Inside view of the cabled drive system
1. Optical drive 2. Cabled drive connector
3. Intrusion switch 4. Cabled power supply unit
5. Expansion card riser 6. Processor heat sink
7. System board 8. Cooling fans
9. Information tag
System information label
The system information label is located on the back of the system cover.
Figure 7. Express service tag
PowerEdge R250 system overview 11
Figure 8. Memory information
12 PowerEdge R250 system overview
Figure 9. Electrical overview
Rail sizing and rack compatibility matrix
For specific information about the rail solutions compatible with your system, see the Dell EMC Enterprise Systems
Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineering-
Docs_Documents/en/rail-rack-matrix.pdf.
The document provides the information that is listed below:
●Specific details about rail types and their functionalities.
●Rail adjustability range for various types of rack mounting flanges.
●Rail depth with and without cable management accessories.
●Types of racks supported for various types of rack mounting flanges.
Locating the Express Service Code and Service Tag
The unique Express Service Code and Service Tag are used to identify the system.
The information tag is located on the front of the system that includes system information such as the Service Tag, Express
Service Code, Manufacture date, NIC, MAC address, QRL label, and so on. If you have opted for the secure default access to
iDRAC, the Information tag also contains the iDRAC secure default password.
PowerEdge R250 system overview 13
Figure 10. Locating the Express Service Code and Service tag
1. Information tag (front view)
2. Information tag (back view)
3. OpenManage Mobile (OMM) label
4. iDRAC MAC address and iDRAC secure password label
5. Service Tag, Express Service Code, QRL label
The Mini Enterprise Service Tag (MEST) label is located on the rear of the system that includes the Service Tag (ST), Express
Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date). The Exp Svc Code is used by Dell EMC to route support calls
to the appropriate personnel.
Alternatively, the Service Tag information is located on a label on the left wall of the chassis.
14 PowerEdge R250 system overview
Initial system setup and configuration
This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general
steps to set up the system and the reference guides for detailed information.
Topics:
•Setting up the system
•iDRAC configuration
•Resources to install operating system
Setting up the system
Perform the following steps to set up the system:
Steps
1. Unpack the system.
2. Install the system into the rack. For more information, see the rail installation and cable management accessory guides
relevant to your rail and cable management solution at www.dell.com/poweredgemanuals.
3. Connect the peripherals to the system and the system to the electrical outlet.
4. Power on the system.
For more information about setting up the system, see the Getting Started Guide that is shipped with your system.
NOTE: For information about managing the basic settings and features of the system, see the Dell EMC PowerEdge
R250 BIOS and UEFI Reference Guide on the product documentation page.
NOTE: Legacy BIOS is not supported on the system, only UEFI BIOS is supported.
iDRAC configuration
The Integrated Dell Remote Access Controller (iDRAC) is designed to make you more productive as a system administrator
and improve the overall availability of Dell EMC servers. iDRAC alerts you to system issues, helps you to perform remote
management, and reduces the need for physical access to the system.
Options to set up iDRAC IP address
To enable communication between your system and iDRAC, you must first configure the network settings based on your
network infrastructure. The network settings option is set to DHCP, by default.
NOTE: For static IP configuration, you must request for the settings at the time of purchase.
You can set up the iDRAC IP address using one of the interfaces in the table below. For information about setting up iDRAC IP
address, see the documentation links provided in the table below.
Table 3. Interfaces to set up iDRAC IP address
Interface Documentation links
iDRAC Settings utility Integrated Dell Remote Access Controller User's Guide at
https://www.dell.com/idracmanuals or for system specific
Integrated Dell Remote Access Controller User's Guide,
3
Initial system setup and configuration 15
Table 3. Interfaces to set up iDRAC IP address (continued)
Interface Documentation links
go to https://www.dell.com/poweredgemanuals > Product
Support page of your system > Documentation.
NOTE: To determine the most recent iDRAC release
for your platform and for latest documentation version,
see KB article https://www.dell.com/support/article/
sln308699.
OpenManage Deployment Toolkit Dell EMC OpenManage Deployment Toolkit User's Guide
available at https://www.dell.com/openmanagemanuals >
Open Manage Deployment Toolkit.
iDRAC Direct Integrated Dell Remote Access Controller User's Guide at
https://www.dell.com/idracmanuals or for system specific
Integrated Dell Remote Access Controller User's Guide,
go to https://www.dell.com/poweredgemanuals > Product
Support page of your system > Documentation.
NOTE: To determine the most recent iDRAC release
for your platform and for latest documentation version,
see KB article https://www.dell.com/support/article/
sln308699.
Lifecycle Controller Dell Lifecycle Controller User's Guide at https://
www.dell.com/idracmanuals or for system specific Dell
Lifecycle Controller User's Guide, go to https://
www.dell.com/poweredgemanuals > Product Support page
of your system > Documentation.
NOTE: To determine the most recent iDRAC release
for your platform and for latest documentation version,
see KB article https://www.dell.com/support/article/
sln308699.
NOTE: To access iDRAC, ensure that you connect the ethernet cable to the iDRAC dedicated network port or use the
iDRAC Direct port by using the USB cable. You can also access iDRAC through the shared LOM mode, if you have opted for
a system that has the shared LOM mode enabled.
Options to log in to iDRAC
To log in to the iDRAC Web User Interface, open a browser and enter the IP address.
You can log in to iDRAC as:
●iDRAC user
●Microsoft Active Directory user
●Lightweight Directory Access Protocol (LDAP) user
In the login screen displayed, if you have opted for secure default access to iDRAC, enter the iDRAC secure default password
available on back of the Information Tag. If you have not opted for secure default access to iDRAC, enter the default user name
and password – root and calvin. You can also log in by using your Single Sign-On or Smart Card.
NOTE: Ensure that you change the default username and password after setting up the iDRAC IP address.
For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller
User's Guide at www.dell.com/idracmanuals.
NOTE: To determine the most recent iDRAC release for your platform and for latest documentation version, see KB article
https://www.dell.com/support/article/sln308699.
You can also access iDRAC using command-line protocol - RACADM. For more information, see the Integrated Dell Remote
Access Controller RACADM CLI Guide available at https://www.dell.com/idracmanuals.
16 Initial system setup and configuration
You can also access iDRAC using automation tool - Redfish API. For more information, see the Integrated Dell Remote Access
Controller User's Guide Redfish API Guide available at https://developer.dell.com.
Resources to install operating system
If the system is shipped without an operating system, you can install a supported operating system by using one of the
resources provided in the table below. For information about how to install the operating system, see the documentation links
provided in the table below.
Table 4. Resources to install the operating system
Resource Documentation links
iDRAC Integrated Dell Remote Access Controller User's Guide at https://www.dell.com/idracmanuals or for
system specific Integrated Dell Remote Access Controller User's Guide, go to https://www.dell.com/
poweredgemanuals > Product Support page of your system > Documentation.
NOTE: To determine the most recent iDRAC release for your platform and for latest
documentation version, see KB article at https://www.dell.com/support/article/sln308699.
Lifecycle Controller Dell Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals or for system specific
Dell Lifecycle Controller User's Guide, go to https://www.dell.com/poweredgemanuals > Product
Support page of your system > Documentation. Dell recommends using Lifecycle Controller to install
the OS, since all required drivers are installed on the system.
NOTE: To determine the most recent iDRAC release for your platform and for latest
documentation version, see KB article at https://www.dell.com/support/article/sln308699.
OpenManage
Deployment Toolkit
www.dell.com/openmanagemanuals > OpenManage Deployment Toolkit
NOTE: For more information about installation and how-to videos for operating systems supported on PowerEdge systems,
see Supported Operating Systems for Dell EMC PowerEdge systems.
Options to download firmware
You can download firmware from the Dell support site. For information about downloading firmware, see the Downloading
drivers and firmware section.
You can also choose any one of the following options to download the firmware. For information about how to download the
firmware, see the documentation links provided in the table below.
Table 5. Options to download firmware
Option Documentation link
Using Integrated Dell Remote Access Controller Lifecycle
Controller (iDRAC with LC)
www.dell.com/idracmanuals
Using Dell Repository Manager (DRM) www.dell.com/openmanagemanuals > Repository Manager
Using Dell Server Update Utility (SUU) www.dell.com/openmanagemanuals > Server Update Utility
Using Dell OpenManage Deployment Toolkit (DTK) www.dell.com/openmanagemanuals > OpenManage
Deployment Toolkit
Using iDRAC virtual media www.dell.com/idracmanuals
Options to download and install OS drivers
You can choose any one of the following options to download and install OS drivers. For information about how to download or
install OS drivers, see the documentation links provided in the table below.
Initial system setup and configuration 17
Table 6. Options to download and install OS drivers
Option Documentation
Dell EMC support site Downloading drivers and firmware section.
iDRAC virtual media Integrated Dell Remote Access Controller User's Guide at
https://www.dell.com/idracmanuals or for system specific
Integrated Dell Remote Access Controller User's Guide,
go to https://www.dell.com/poweredgemanuals > Product
Support page of your system > Documentation .
NOTE: To determine the most recent iDRAC release for
your platform and for latest documentation version, see
https://www.dell.com/support/article/sln308699.
Downloading drivers and firmware
It is recommended that you download and install the latest BIOS, drivers, and systems management firmware on the system.
Prerequisites
Ensure that you clear the web browser cache before downloading the drivers and firmware.
Steps
1. Go to www.dell.com/support/drivers.
2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell EMC Product ID or Model field, and then press
Enter.
NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.
3. On the displayed product page, click Drivers & Downloads.
On the Drivers & Downloads page, all drivers that are applicable to the system are displayed.
4. Download the drivers to a USB drive, CD, or DVD.
18 Initial system setup and configuration
Minimum to POST and system management
configuration validation
This section describes the minimum to POST system requirement and system management configuration validation of the Dell
EMC system.
Topics:
•Minimum configuration to POST
•Configuration validation
Minimum configuration to POST
The components listed below are the minimum configuration to POST:
●Processor
●One memory module (DIMM) in socket A1
●One power supply unit
●System board
Configuration validation
The new generation of PowerEdge systems have added interconnect flexibility and advanced iDRAC management features to
collect precise system configuration information and report configuration errors.
When the system is powered on, information about installed cables, risers, backplanes, floating card (adapter PERC like
BOSS), and processor is obtained from the CPLD and backplane memory maps is analyzed. This information forms a unique
configuration, which is compared with one of the qualified configurations stored in a table maintained by iDRAC.
One or more sensors are assigned to each of the configuration elements. During POST, any configuration validation error is
logged in the System Event Log (SEL)/LifeCycle (LC) log. The reported events are categorized in the configuration validation
error table.
Table 7. Configuration validation error
Error Description Possible cause and
recommendations
Example
Config Error A configuration element within the
closest match contains something that is
unexpected and does not match any Dell
qualified configuration.
Wrong configuration Config Error: Backplane cable
CTRS_SRC_SA1 and BP-DST_SA1
The element reported
in HWC8010 errors are
assembled incorrectly.
Verify element (cable,
risers, etc) placement in
the system.
Config Error : SL Cable
PLANAR_SL7 and CTRL_DST_PA1
Config
Missing
iDRAC found a configuration element
missing within the closest match
detected.
Missing or damaged cable,
device, or part
Config Missing: adapter PERC/HBA
Missing element or cable
is reported in HWC8010
error logs. Install the
Config Missing : SL cable
PLANAR_SL8 and CTRL_DST_PA1
4
Minimum to POST and system management configuration validation 19
Table 7. Configuration validation error (continued)
Error Description Possible cause and
recommendations
Example
missing element (cable,
risers, etc).
Comm Error A configuration element is not responding
to iDRAC using the management interface
while running an inventory check.
System management
sideband communication
Comm Error: Backplane 2
Unplug AC Power, reseat
the element and replace
the element if the problem
persists.
Error messages
This section describes the error messages displayed on the screen during POST or captured in the system event log (SEL)/
LifeCycle (LC) log.
Table 8. Error message HWC8010
Error code HWC8010
Message The System Configuration Check operation resulted in the following issue involving the indicated
component type
Arguments Riser, floating card (adapter PERClike BOSS), backplane, processor, cable, or other components
Detailed Description The issue identified in the message is observed in the System Configuration Check operation.
Recommended
Response Action
Do the following and retry the operation:
1. Disconnect the input power.
2. Check for proper cable connection and component placement. If the issue persists, contact the
service provider.
Category System Health (HWC = Hardware Config)
Severity Critical
Trap/EventID 2329
Table 9. Error message HWC8011
Error code HWC8011
Message The System Configuration Check operation resulted in multiple issues involving the indicated component
type
Arguments Riser, floating card (adapter PERClike BOSS), backplane, processor, cable, or other components
Detailed Description Multiple issues are observed in the System Configuration Check operation.
Recommended
Response Action
Do the following and retry the operation:
1. Disconnect the input power.
2. Check for proper cable connection and component placement. If the issue persists, contact the
service provider.
Category System Health (HWC = Hardware Config)
Severity Critical
20 Minimum to POST and system management configuration validation
Installing and removing system components
Topics:
•Safety instructions
•Before working inside your system
•After working inside your system
•Recommended tools
•Optional front bezel
•System cover
•Optional optical drive
•Air shroud
•Cooling fans
•Intrusion switch
•Drive backplane
•Drives
•Cable routing
•System memory
•Processor and heat sink
•Expansion cards and expansion card risers
•Optional IDSDM module
•MicroSD card
•Optional BOSS S1 card
•PERC
•System battery
•Optional internal USB card
•Power supply unit
•System board
•Trusted Platform Module
•Control panel
Safety instructions
CAUTION: Ensure that two or more people lift the system horizontally from the box and place it on a flat
surface, rack lift, or into the rails.
WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of
electric shock.
WARNING: Do not operate the system without the cover for a duration exceeding five minutes. Operating the
system without the system cover can result in component damage.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside
the system.
CAUTION: To ensure proper operation and cooling, all system bays and fans must always be populated with a
component or a blank.
5
Installing and removing system components 21
NOTE: While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same
firmware and configuration of the replaced one. For updating to the latest firmware and changing the configuration, see the
Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals.
NOTE: While replacing faulty storage controller, FC, or NIC card with the same type of card, after you power on the
system; the new card automatically updates to the same firmware and configuration of the faulty one. For updating to
the latest firmware and changing the configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/
idracmanuals.
CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated
and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the
system warranty.
Before working inside your system
Prerequisites
Follow the safety guidelines listed in the Safety instructions.
Steps
1. Power off the system and all attached peripherals.
2. Disconnect the system from the electrical outlet, and disconnect the peripherals.
3. If applicable, remove the system from the rack.
For more information, see the Rail Installation Guide relevant to your rail solutions at www.dell.com/poweredgemanuals.
4. Remove the system cover.
After working inside your system
Prerequisites
Follow the safety guidelines listed in Safety instructions.
Steps
1. Replace the system cover.
2. If applicable, install the system into the rack.
For more information, see the Rail Installation Guide relevant to your system at www.dell.com/poweredgemanuals.
3. Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system.
Recommended tools
You may need any or combination of the following tools to perform the removal and installation procedures:
●Key to the bezel lock. The key is required only if your system includes a bezel.
●Phillips 1 screwdriver
●Phillips 2 screwdriver
●Torx T15 screwdriver
●5 mm hex nut screwdriver
●Plastic scribe
●1/4-inch flat blade screwdriver
●Wrist grounding strap connected to the ground
●ESD mat
●Needle-nose pliers
22 Installing and removing system components
Optional front bezel
Removing the front bezel
The procedure to remove the front bezel with and without the LCD panel is the same.
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Keep the bezel key handy.
NOTE: The bezel key is part of the LCD bezel package.
Steps
1. Unlock the front bezel.
2. Press the release button, and disengage the left end of the bezel.
3. Unhook the right end, and remove the bezel.
Figure 11. Removing the front bezel with the LCD panel
Next steps
Replace the front bezel.
Installing the front bezel
The procedure to install the front bezel with and without the LCD panel is the same.
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Locate and remove the bezel key.
Installing and removing system components 23
NOTE: The bezel key is part of the LCD bezel package.
Steps
1. Align and insert the tabs on the bezel into the slots on the system.
2. Press the bezel until the release button clicks in place.
3. Lock the front bezel.
Figure 12. Installing the front bezel
System cover
Removing the system cover
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Power off the system, and any attached peripherals.
3. Disconnect the system from the electrical outlet and peripherals.
Steps
1. Using a 1/4-inch flat head or Phillips #2 screwdriver, rotate the lock counterclockwise to the unlock position.
2. Lift the release latch until the system cover slides back.
3. Lift the cover from the system.
24 Installing and removing system components
Figure 13. Removing the system cover
Next steps
Replace the system cover.
Installing the system cover
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Ensure that all internal cables are connected and routed properly, and no tools or extra parts are left inside the system.
Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Close the system cover release latch.
3. Using a 1/4-inch flat head or Phillips #2 screwdriver, rotate the lock clockwise to the lock position.
Installing and removing system components 25
Figure 14. Installing the system cover
Next steps
Follow the procedure listed in After working inside your system.
Optional optical drive
This is a service technician replaceable part only.
Removing the optical drive
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Disconnect the cables that are connected to the optical drive.
Steps
1. Press the tab to release the optical drive from the optical drive bay.
2. Slide the optical drive out of the system.
26 Installing and removing system components
Figure 15. Removing the optical drive
Next steps
Replace the optical drive.
Installing the optical drive
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
NOTE: Ensure that you note the routing of the cables as you remove them from the system board. Route the cable
properly when you replace it to prevent the cable from being pinched or crimped.
Steps
1. Align and slide the optical drive into the optical drive slot on the system until it latches.
2. Connect the power cable and signal cable to the optical drive.
Installing and removing system components 27
Air shroud
Removing the air shroud
Prerequisites
CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly,
resulting in shutdown of the system and loss of data.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
Hold the air shroud at both ends and lift the air shroud out of the system.
Figure 17. Removing the air shroud
Next steps
Replace the air shroud.
Installing the air shroud
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
1. Align the slot on the air shroud with the standoff on the system.
2. Lower the air shroud into the system until it is firmly seated.
Installing and removing system components 29
Figure 18. Installing the air shroud
Next steps
Follow the procedure listed in After working inside your system.
Cooling fans
Removing a cooling fan
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
Remove the fan out of the system partially and then unplug the fan cable from the system board.
30 Installing and removing system components
Figure 19. Removing a cooling fan
Next steps
Replace the cooling fan.
Installing a cooling fan
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
Align and slide the cooling fan into the cooling fan cage and plug the fan cable to the system board.
Installing and removing system components 31
Figure 20. Installing a cooling fan
Next steps
1. Install the air shroud.
2. Follow the procedure listed in After working inside your system.
Intrusion switch
This is a service technician replaceable part only.
Removing the intrusion switch module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
1. Disconnect and remove the intrusion switch cable from the connector on the system board.
Observe the routing of the cable as you remove it from the system.
2. Using the Phillips #1 screwdriver, remove the screw securing the intrusion switch module.
3. Lift the intrusion switch module out of the system.
32 Installing and removing system components
Figure 21. Removing the intrusion switch module
Next steps
Replace the intrusion switch module.
Installing the intrusion switch
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
Steps
1. Align and insert the intrusion switch module into the slot on the system until firmly seated.
2. Using the Phillips #1 screwdriver, tighten the screw securing the intrusion switch module.
3. Connect the intrusion switch cable to the connector on the system board.
NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.
Installing and removing system components 33
Figure 22. Installing the intrusion switch
Next steps
1. Install the air shroud.
2. Follow the procedure listed in After working inside your system.
Drive backplane
This is a service technician replaceable part only.
Drive backplane
Depending on your system configuration, the drive backplanes supported for R250 system are listed here:
Table 10. Supported backplane options for R250 system
System Supported hard drive options
PowerEdge R250 3.5-inch (x4) SAS, SATA backplane
Figure 23. 4 x 3.5-inch drive backplane
1. BP_PWR_1 (backplane power and signal cable to PIB)
2. BP_DST_SA1 (SAS/SATA connector)
34 Installing and removing system components
Removing the backplane
Prerequisites
CAUTION: To prevent damage to the drives and backplane, remove the drives from the system before removing
the backplane.
CAUTION: Note the number of each drive and temporarily label them before you remove the drive so that you
can reinstall them in the same location.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove all the drives.
5. If installed, disconnect the optical drive signal and power cables from the system.
NOTE: Observe the routing of the cable as you remove it from the system.
6. Disconnect the drive backplane cables from the connectors on the system board.
Steps
1. Press the blue release tabs to disengage the drive backplane from the hooks on the system.
2. Lift the drive backplane out of the system.
NOTE: To avoid damaging the backplane, ensure that you move the control panel cables from the cable routing clips
before removing the backplane.
Figure 24. Removing the backplane
Next steps
Replace the drive backplane.
Installing the drive backplane
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
Installing and removing system components 35
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove all the drives.
NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before
removing the backplane.
NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.
Steps
1. Use the hooks on the system as guides to align the slots on the backplane with the guides on the system.
2. Insert the backplane into the guides and lower the backplane until the blue release tabs click into place.
Figure 25. Installing the drive backplane
Next steps
1. Reconnect all the disconnected cables to the backplane.
2. Install all the drives.
3. Install the air shroud.
4. Follow the procedure listed in After working inside your system.
Drives
Removing a drive blank
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. If installed, remove the front bezel.
CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots.
36 Installing and removing system components
Steps
Press the release button, and slide the drive blank out of the drive slot.
Figure 26. Removing a drive blank
Next steps
Installing a drive or replace the drive blank.
Installing a drive blank
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. If installed, remove the front bezel.
Steps
Insert the drive blank into the drive slot until the release button clicks into place.
Figure 27. Installing a drive blank
Next steps
If removed, install the front bezel.
Removing a cabled drive
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
CAUTION: Mixing drives from previous generations of PowerEdge servers is not supported.
Installing and removing system components 37
Steps
1. Disconnect the power and data cable connector that is connected to the drive.
2. Press the release button, and slide the drive out of the drive slot.
Figure 28. Removing the cabled drive
Next steps
Replace the cabled drive.
Installing a cabled drive
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
CAUTION: Mixing drive carriers from other generations of PowerEdge servers is not supported.
NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 inch-pounds.
Steps
1. Insert the drive into the drive slot until the release button clicks into place.
2. Connect the power and data cable connector to the drive.
38 Installing and removing system components
Figure 29. Installing the cabled drive
Next steps
Follow the procedure listed in After working inside your system.
Removing the drive carrier
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. If installed, remove the front bezel.
3. Using the management software, prepare the drive for removal.
If the drive is online, the green activity or fault indicator blinks while the drive is powering off. When the drive indicators are
off, the drive is ready for removal. For more information, see the documentation for the storage controller.
CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation
for the storage controller card to ensure that the host adapter is configured correctly to support drive
removal and insertion.
CAUTION: To prevent data loss, ensure that your operating system supports drive installation. See the
documentation supplied with your operating system.
Steps
1. Press the release button to open the drive carrier release handle.
2. Holding the drive carrier release handle, slide the drive carrier out of the drive slot.
Installing and removing system components 39
Figure 30. Removing a drive carrier
Next steps
Install a drive carrier or drive blank.
Installing the drive carrier
Prerequisites
CAUTION: Before removing or installing a drive while the system is running, see the documentation for the
storage controller card to ensure that the host adapter is configured correctly to support drive removal and
insertion.
CAUTION: Combining SAS and SATA drives in the same RAID volume is not supported.
CAUTION: When installing a drive, ensure that the adjacent drives are fully installed. Inserting a drive carrier
and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's
shield spring and make it unusable.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the
documentation supplied with your operating system.
CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive
automatically begins to rebuild. Ensure that the replacement drive is blank or contains data that you wish to
overwrite. Any data on the replacement drive is immediately lost after the drive is installed.
NOTE: Ensure the release handle on the drive carrier is in the open position before inserting the carrier into the slot.
1. Follow the safety guidelines listed in the Safety instructions.
2. If installed, remove the front bezel.
3. Remove the drive carrier or remove the drive blank when you want to assemble the drives in to the system.
Steps
1. Slide the drive carrier into the drive slot.
2. Close the drive carrier release handle to lock the drive in place.
40 Installing and removing system components
Figure 31. Installing a drive carrier
Next steps
If removed, install the front bezel.
Removing the drive from the drive carrier
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
NOTE: If the drive or SSD carrier has Torx screw , use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screwdriver to remove the drive.
2. Lift the drive out of the drive carrier.
Installing and removing system components 41
Figure 32. Removing the drive from the drive carrier
Next steps
Install the drive into the drive carrier.
Installing the drive into the drive carrier
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs.
Steps
1. Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier.
2. Align the screw holes on the drive with the screws holes on the drive carrier.
3. Using a Phillips #1 screwdriver, secure the drive to the drive carrier with the screws.
NOTE: If the drive or SSD carrier has Torx screw , use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screwdriver to install the drive.
42 Installing and removing system components
Figure 33. Installing a drive into the drive carrier
Next steps
1. Install the drive carrier.
Cable routing
Figure 34. Cable routing - 4 x 3.5-inch backplane configuration with PERC adapter
Table 11. Cable routing - 4 x 3.5-inch backplane configuration with PERC adapter
From To
BP_PWR_1 (Power connector on backplane) HDD/ODD_PWR (PIB connector on the system board)
CTRL_SRC_SA1 (Signal connector on the PERC) BP_DST_SA1 (Signal connector on backplane)
Installing and removing system components 43
Figure 35. Cable routing for 4 x 3.5-inch backplane configuration with onboard SATA and PSU (Bronze)
Table 12. Cable routing - 4 x 3.5-inch backplane configuration with onboard SATA and PSU (Bronze)
From To
BP_DST_SA1 (Signal connector on backplane) SL1_PCH_SA1 (Signal connector on system board)
BP_PWR_1 (Power connector on backplane) Cabled power supply
P1 (Power connecter 1) Cabled power supply
P2 (Power connecter 2) Cabled power supply
P3 (Power connecter 3) Cabled power supply
Figure 36. Cable routing - 4 x 3.5-inch cabled drive configuration
44 Installing and removing system components
Table 13. Cable routing - 4 x 3.5-inch cabled drive configuration
From To
HDD0 (HDD0 signal connector) SL1_PCH_SA1 (Signal connector on system board)
HDD1 (HDD1 signal connector) SL1_PCH_SA1 (Signal connector on system board)
HDD2 (HDD2 signal connector) SL1_PCH_SA1 (Signal connector on system board)
HDD3 (HDD3 signal connector) SL1_PCH_SA1 (Signal connector on system board)
Power connector on HDD0, HDD1, HDD2, and HDD 3 PIB_CONNECTOR (PIB connector on system board)
ODD (Optical Disk Drive) connector HDD/ODD_PWR (HDD/ODD power connector on system
board)
Figure 37. Cable routing - 4 x 3.5-inch cable drive configuration with PERC
Table 14. Cable routing - 4 x 3.5inch cable drive configuration with PERC
From To
HDD0 (HDD0 signal connector) CTRL_SRC_SA1 (Signal connector on the PERC)
HDD1 (HDD1 signal connector) CTRL_SRC_SA1 (Signal connector on the PERC)
HDD2 (HDD2 signal connector) CTRL_SRC_SA1 (Signal connector on the PERC)
HDD3 (HDD3 signal connector) CTRL_SRC_SA1 (Signal connector on the PERC)
Power connector on HDD0, HDD1, HDD2, and HDD 3 HDD/ODD_PWR (HDD/ODD power connector on system
board)
ODD (Optical Disk Drive) connector HDD/ODD_PWR (HDD/ODD power connector on system
board)
Installing and removing system components 45
Figure 38. Cable routing - 2 x 3.5-inch cable drive configuration with PERC
Table 15. Cable routing - 2 x 3.5-inch cable drive configuration with PERC
From To
HDD0 (HDD0 signal connector) CTRL_SRC_SA1 (Signal connector on the PERC)
HDD1 (HDD1 signal connector) CTRL_SRC_SA1 (Signal connector on the PERC)
Power connector on HDD0 and HDD1 HDD/ODD_PWR (HDD/ODD power connector on system
board)
ODD (Optical Disk Drive) connector HDD/ODD_PWR (HDD/ODD power connector on system
board)
Figure 39. Cable routing - 2 x 3.5-inch cable drive configuration with SATA connection
46 Installing and removing system components
Table 16. Cable routing - 2 x 3.5-inch cable drive configuration with SATA connection
From To
HDD0 (HDD0 signal connector) SL1_PCH_SA1 (Signal connector on system board)
HDD1 (HDD1 signal connector) SL1_PCH_SA1 (Signal connector on system board)
Power connector on HDD0 and HDD1 PIB_CONNECTOR (PIB connector on system board)
ODD (Optical Disk Drive) connector HDD/ODD_PWR (HDD/ODD power connector on system
board)
System memory
System memory guidelines
The PowerEdge R250 system supports DDR4 unregistered DIMMs (UDIMMs). System memory holds the instructions that are
executed by the processor.
Your system contains four memory sockets that are organized into two channels. In each channel, the first socket is marked
white and the second socket black.
Memory channels are organized as follows:
Table 17. Memory channels
Channel 0 Channel 1
A1 and A3 A2 and A4
Figure 40. Memory socket location
Installing and removing system components 47
Table 18. Supported memory matrix
DIMM type Rank Capacity DIMM rated voltage and speed DIMMs per Channel
(DPC)
UDIMM 1R 8 GB /16 GB DDR4 (1.2 V), 3200 MT/s 3200 MT/s
2R 32 GB DDR4 (1.2 V), 3200 MT/s 3200 MT/s
General memory module installation guidelines
To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
If your system's memory configurations fail to observe these guidelines, your system might not boot, stop responding during
memory configuration, or operate with reduced memory.
The memory bus may operate at speeds up to 2933 MT/s depending on the following factors:
●System profile selected (for example, Performance Optimized, or Custom [can be run at high speed or lower])
●Maximum supported DIMM speed of the processor
●Maximum supported speed of the DIMMs
●Rank of the DIMMs
NOTE: MT/s indicates DIMM speed in Mega-Transfers per second.
The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset
architectural configuration. The following are the recommended guidelines for installing memory modules:
●All DIMMs must be DDR4.
●If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory module.
●Populate memory module sockets only if a processor is installed.
○For single-processor systems, sockets A1 to A4 is available.
●In Optimizer Mode, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory
performance.
NOTE: DIMM speed is limited to 2933 MT/s when mixing dual rank DIMMs with single rank or dual rank DIMMs in the
same channel.
Table 19. Memory population rules
Processor Configuration Memory population Memory population
information
Single processor Optimizer (Independent
channel) population order
A{1}, A{2}, A{3}, A{4} 1, 2, 3, 4 DIMMs are allowed.
●Populate all the sockets with white release tabs first, followed by the black release tabs.
●Unbalanced or odd memory configuration results in a performance loss and system may not identify the memory modules
being installed, so always populate memory channels identically with equal DIMMs for best performance.
Removing a memory module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
WARNING: The memory modules are hot to touch for some time after the system has been powered off. Allow
the memory modules to cool before handling them.
Steps
1. Locate the appropriate memory module socket.
2. To release the memory module from the socket, simultaneously press the ejectors on both ends of the memory module
socket to fully open.
48 Installing and removing system components
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the
memory module or metallic contacts.
3. Lift the memory module away from the system.
Figure 41. Removing a memory module
Next steps
Replace the memory module.
Installing a memory module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
1. Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the
memory module or metallic contacts.
2. If a memory module blank is installed in the socket, remove it.
NOTE: Ensure the socket ejector latches are fully open, before installing the memory module.
3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the
memory module in the socket.
CAUTION: To prevent damage to the memory module or the memory module socket during installation, do
not bend or flex the memory module; insert both ends of the memory module simultaneously.
NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket in
only one orientation.
CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the
memory module evenly.
Installing and removing system components 49
4. Press the memory module with your thumbs until the ejectors firmly click into place. When the memory module is properly
seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory
modules installed.
Figure 42. Installing a memory module
Next steps
1. Install the air shroud.
2. Follow the procedure listed in After working inside the system.
3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System
BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of
the installed memory.
4. If the System Memory Size is incorrect, one or more of the memory modules may not be installed properly. Ensure that the
memory modules are firmly seated in their sockets.
5. Run the system memory test in system diagnostics.
Processor and heat sink
This is a service technician replaceable part only.
Removing the heat sink
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
NOTE: The heat sink and processor are too hot to touch for some time after the system has been powered down. Allow
the heat sink and processor to cool down before handling them.
Steps
1. Using a Philips #2 screwdriver, loosen the screws on the heat sink in the order that is mentioned below:
a. Loosen the first screw three turns.
b. Loosen the screw diagonally opposite to the screw you loosened first.
c. Return to the first screw and loosen it completely.
50 Installing and removing system components
d. Repeat the procedure for the remaining two screws.
2. . Lift the heat sink away from the system.
Figure 43. Removing a heat sink
Next steps
If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor.
Removing the processor
Prerequisites
WARNING: The processor will be hot to touch for some time after the system has been powered off. Allow the
processor to cool before removing it.
CAUTION: The processor is held in its socket under strong pressure. If the release lever is not held firmly, it can
spring up suddenly.
NOTE: Remove the processor only if you are replacing the processor or the system board. This step is not required when
replacing a heat sink module.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the heat sink module.
Steps
1. Release the socket lever by pushing the lever down and out from under the tab on the processor shield.
2. Lift the lever upward until the processor shield lifts.
CAUTION: The processor socket pins are fragile and can be permanently damaged. Be careful not to bend the
pins in the processor socket when removing the processor out of the socket.
3. Lift the processor out of the socket.
Installing and removing system components 51
NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink.
Figure 44. Removing the processor
Next steps
Replace the processor.
Installing the processor
Prerequisites
CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat
sink is necessary to maintain proper thermal conditions.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the processor.
Steps
1. Align the pin 1 indicator of the processor with the triangle on the socket and place the processor on the socket.
CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor.
Be careful not to bend the pins in the socket.
2. Lower the socket lever and push it under the tab to lock it.
NOTE: If the processor has previously been used in a system, remove any remaining thermal grease from the processor
by using a lint-free cloth.
Figure 45. Installing the processor
52 Installing and removing system components
Next steps
NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper
thermal conditions.
1. Install the heat sink module.
2. Follow the procedure listed in After working inside your system.
Installing the heat sink
Prerequisites
CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat
sink is necessary to maintain proper thermal conditions.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. If removed, install the processor.
Steps
1. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth.
2. Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of
the processor.
CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and
contaminating the processor socket.
NOTE: The thermal grease syringe is intended for single use only. Dispose the syringe after you use it.
Figure 46. Applying thermal grease on top of the processor
3. Place the heat sink onto the processor with the cable end facing the drive carrier.
4. Using the Phillips #2 screwdriver, tighten the screws on the heat sink in the order below:
a. Tighten the first screw completely.
b. Tighten the screw diagonally opposite to the screw you tighten first.
c. Repeat the procedure for the remaining two screws.
NOTE: The processor and heat sink module retention screws should not be tightened to more than 0.13 kgf-m (1.35
N.m or 12 in-lbf).
Installing and removing system components 53
Figure 47. Installing the heat sink
Next steps
1. Follow the procedure listed in After working inside your system.
2. While booting, press F2 to enter System Setup and check that the processor information matches the new system
configuration.
3. Run the system diagnostics to verify that the new processor operates correctly.
Expansion cards and expansion card risers
NOTE: When an expansion card is not supported or missing, riser the iDRAC and Lifecycle Controller logs an event. This
does not prevent your system from booting. However, if a F1/F2 pause occurs with an error message, see Troubleshooting
expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals.
54 Installing and removing system components
Expansion card installation guidelines
Figure 48. Expansion card slot connectors
1. Butterfly riser connector
The following table describes the expansion card riser configurations:
Table 20. Expansion card riser configurations
Configuratio
ns
Expansion
card risers
PCIe Slots Controlling
processor
Height Length Slot width Power
Config 0 Butterfly riser 1 Processor 1 Half height Half length x8 25 W
2 Processor 1 Half height Half length x16 25 W
Config 1 No riser N/a N/a N/a N/a N/a N/a
Installing and removing system components 55
Figure 49. Butterfly riser
1. Slot 2
2. Slot 1
NOTE: The expansion-card slots are not hot-swappable.
For a proper mechanical fit and proper cooling of expansion cards, follow the guidelines in the following table. The expansion
cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be
installed in the card priority and slot priority order.
Table 21. Configuration 0: Butterfly riser
Card type Slot priority Maximum number of cards
Internal PERC adapter 2 1
Dell External Adapter 1, 2 2
Broadcom (NIC: 1Gb) 1, 2 2
Intel (NIC: 1Gb) 1, 2 2
Dell BOSS S1 Module 1, 2 2
NOTE: No expansion cards are supported in the "no riser" configuration.
Removing the expansion card risers
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
1. Open the blue expansion card riser retention-latch located on the system.
2. Holding the blue touch points, lift the expansion card riser out of the system.
3. If you are not replacing the expansion card, install a filler bracket and close the card retention latch.
56 Installing and removing system components
Figure 50. Removing an expansion card
NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
Figure 51. Installing filler bracket
Next steps
Replace the expansion card riser.
Installing and removing system components 57
Installing the expansion card risers
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. If removed, install the expansion cards into the expansion card risers.
Steps
1. Holding the blue touch points on the expansion card riser, align the expansion card with the connector on the system board.
2. Lower the expansion card riser into place until the expansion card riser is fully seated with the connector on the system
board.
Figure 52. Installing the riser
Next steps
1. Install the air shroud.
2. Follow the procedure listed in After working inside the system.
3. Install any device drivers required for the card as described in the documentation for the card.
Removing expansion card from the expansion card riser
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the expansion card riser.
5. If applicable, disconnect the cables from the expansion card.
Steps
1. Turn-over the expansion card riser, and holding the expansion card by its edges, remove the card from the riser.
58 Installing and removing system components
Figure 53. Removing an expansion card from the Riser
2. Install a filler bracket if the expansion card is not being replaced. Close the card retention latch.
NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
Figure 54. Installing filler bracket in the Riser
Next steps
If applicable, install an expansion card into the expansion card riser.
Installing an expansion card into the expansion card riser
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
Installing and removing system components 59
2. Follow the procedure listed in the Before working inside your system.
3. If installing a new expansion card, unpack it and prepare the card for installation.
NOTE: For instructions, see the documentation accompanying the card.
Steps
1. Remove the filler bracket.
NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain
Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the
system and aid in proper cooling and airflow inside the system.
Figure 55. Removing the filler bracket
2. Hold the card by the edges, and align the card edge connector with the expansion card connector on the riser.
3. Insert the card edge connector firmly into the expansion card connector until the card is fully seated.
Figure 56. Installing the expansion card
60 Installing and removing system components
Next steps
1. Install the expansion card riser.
2. Install the air shroud.
3. Follow the procedure listed in After working inside the system.
4. Install any device drivers required for the card as described in the documentation for the card.
NOTE: While replacing faulty storage controller/FC/NIC card with the same type of card, after you power on the system;
the new card automatically updates to the same firmware and configuration of the faulty one. For more information about
the Part replacement configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals
Optional IDSDM module
Removing the IDSDM module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. If you are replacing the IDSDM card, remove the Micro-SD cards.
NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards into
the corresponding slots.
Steps
Holding the blue pull tab, lift the IDSDM card out of the system.
Figure 57. Removing the IDSDM module
Next steps
Replace the IDSDM module.
Installing and removing system components 61
Installing the IDSDM module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
1. Locate the IDSDM connector on the system board.
To locate IDSDM, see the System board jumpers and connectors section.
2. Align and insert the IDSDM module into the connector on the system board, until it is firmly seated.
3. Push IDSDM module until it is firmly seated in the connector on the system board.
Figure 58. Installing the IDSDM module
Next steps
1. Install the MicroSD cards.
NOTE: Reinstall the MicroSD cards into the same slots based on the labels you had marked on the cards during removal.
2. Install the air shroud.
3. Follow the procedure listed in the After working inside the system.
MicroSD card
Removing the Micro-SD card
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
62 Installing and removing system components
4. Remove the IDSDM module.
Steps
1. Locate the Micro-SD card slot on the IDSDM module, and press the card to partially release it from the slot. For more
information about the slot location, see System board jumpers and connectors section.
2. Hold the Micro-SD card and remove it from the slot.
NOTE: Temporarily label each Micro-SD card with its corresponding slot number after removal.
Figure 59. Removing the Micro-SD card
Next steps
Replace the MicroSD cards.
Installing the Micro-SD card
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
NOTE: To use a Micro-SD card with your system, ensure that the Internal SD Card Port is enabled in System Setup.
NOTE: Ensure that you install the Micro-SD cards into the same slots based on the labels you had marked on the cards
during removal.
Steps
1. Locate the Micro-SD card slot on the IDSDM module. Orient the Micro-SD card appropriately and insert the contact-pin end
of the card into the slot. To locate IDSDM, see the System board jumpers and connectors section.
NOTE: The slot is keyed to ensure correct insertion of the card.
2. Press the card into the slot to lock it into place.
Installing and removing system components 63
Figure 60. Installing the Micro-SD card
Next steps
1. Install the IDSDM module.
2. Install the air shroud.
3. Follow the procedure listed in the After working inside the system.
Optional BOSS S1 card
Removing the M.2 SSD module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the expansion card riser.
5. Remove the BOSS S1 card from the expansion card riser.
NOTE: The procedure to remove the BOSS S1 card is similar to removing an expansion card.
Steps
1. Using the Phillips #1 screwdriver, remove the screws securing the M.2 SSD module to the BOSS S1 card.
2. Pull the M.2 SSD module to disconnect from the BOSS card connector.
64 Installing and removing system components
Figure 61. Removing the M.2 SSD from BOSS S1 card carrier
Next steps
1. Replace the M.2 SSD into the BOSS S1 card module.
Installing the M.2 SSD module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
NOTE: The procedure to install the BOSS S1 card is similar to the removing an expansion card.
Steps
1. Align the M.2 SSD module at an angle with the BOSS S1 card connector.
2. Insert the M.2 SSD module until it is firmly seated in the BOSS S1 card connector.
3. Using the Phillips #1 screwdriver, secure the M.2 SSD module on the BOSS S1 card with the screw.
Installing and removing system components 65
Figure 62. Installing the M.2 SSD module
Next steps
1. Install the BOSS S1 card in the expansion card riser.
2. Install the expansion card riser.
3. Install the air shroud.
4. Follow the procedure listed in the After working inside the system.
PERC
This is a service technician replaceable part only.
Removing the adapter PERC
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the expansion card riser.
Steps
1. Disconnect the SAS cables from the adapter PERC.
2. Pull out the adapter PERC from the PCIe slot on the expansion card riser.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
66 Installing and removing system components
Figure 63. Removing the adapter PERC
Next steps
Replace the adapter PERC.
Installing the adapter PERC
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. Remove the expansion card riser.
Steps
1. Connect the SAS cables to the adapter PERC.
2. Holding the card by its edges, insert the adapter PERC to connect it to the connector on the riser.
Installing and removing system components 67
Figure 64. Installing the adapter PERC
Next steps
1. Install the expansion card riser.
2. Install the air shroud.
3. Follow the procedure listed in After working inside the system.
System battery
This is a service technician replaceable part only.
Replacing the system battery
Prerequisites
WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only
with the same or equivalent type that is recommended by the manufacturer. Discard used batteries according to
the manufacturer's instructions. See the Safety instructions that came with your system for more information.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
1. To remove the battery:
a. Use a plastic scribe to pry out the system battery.
68 Installing and removing system components
Figure 65. Removing the system battery
CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing
or removing a battery.
2. To install a new system battery:
a. Hold the battery with the positive side facing up and slide it under the securing tabs.
b. Press the battery into the connector until it snaps into place.
Figure 66. Installing the system battery
Next steps
1. If applicable, install the expansion card riser and connect the cables to the expansion card(s).
2. Follow the procedure listed in the After working inside your system.
Installing and removing system components 69
3. Confirm that the battery is operating properly, by performing the following steps:
a. Enter the System Setup, while booting, by pressing F2.
b. Enter the correct time and date in the System Setup Time and Date fields.
c. Exit the System Setup.
d. To test the newly installed battery, remove the system from the enclosure for at least an hour.
e. Reinstall the system into the enclosure after an hour.
f. Enter the System Setup and if the time and date are still incorrect, see Getting help section.
Optional internal USB card
NOTE: To locate the internal USB port on the system board, see the System board jumpers and connectors section.
Removing the internal USB key
Prerequisites
CAUTION: To avoid interference with other components in the server, the maximum permissible dimensions of
the USB memory key are 15.9 mm width x 57.15 mm length x 7.9 mm height.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
1. Holding the blue tag, lift the internal USB card to disconnect from the connector on the system board.
2. Remove the USB memory key from the internal USB card.
Figure 67. Removing the internal USB card
Next steps
Replace the internal USB card.
70 Installing and removing system components
Installing the internal USB key
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
1. Connect the USB key to the internal USB card.
2. Align the internal USB card with the connector on the system board and press firmly until the internal USB card is seated.
Figure 68. Installing the internal USB key
Next steps
1. Follow the procedure listed in After working inside the system.
2. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key.
Power supply unit
NOTE: While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same
firmware and configuration of the replaced one. For updating to the latest firmware and changing the configuration, see the
Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals.
Removing the cabled power supply unit
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Disconnect the system from the electrical outlet.
5. Disconnect all the cables that are connected from the PSU to the system board and the backplane.
Installing and removing system components 71
6. If applicable, remove the expansion card riser.
7. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable
management arm, see the system rack documentation at https://www.dell.com/poweredgemanuals.
Steps
1. Using a Phillips #2 screwdriver, remove the screw securing the PSU to the system.
2. Slide the PSU out of the PSU bay in the chassis.
Figure 69. Removing the cabled power supply unit
Next steps
Replace the PSU.
Installing a power supply unit
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the expansion card riser.
Steps
1. Slide the new PSU into the PSU bay in the chassis until the PSU is fully seated.
2. Using a Phillips #2 screwdriver, replace the screw to secure the PSU to the system.
72 Installing and removing system components
Figure 70. Installing the cabled power supply unit
Next steps
1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the
system rack documentation at https://www.dell.com/poweredgemanuals.
2. Connect the power cable to the PSU, and plug the cable into a power outlet.
CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.
3. Connect the PSU cables to the connectors on the system board and the backplane.
4. Install the air shroud.
NOTE: While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same
firmware and configuration of the replaced one. For more information about the Part replacement configuration, see the
Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals
System board
This is a service technician replaceable part only.
Removing the system board
Prerequisites
CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted
to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key.
If you replace this system board, you must supply the recovery key when you restart your system or program
before you can access the encrypted data on your drives.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the following components:
a. System cover
b. Air shroud
c. Cooling fans
Installing and removing system components 73
d. Expansion cards
e. Expansion card risers
f. Intrusion switch
g. IDSDM module (if installed)
h. Internal USB key (if installed)
i. Processor heat sink
j. Memory modules
k. Disconnect all cables from the system board.
CAUTION: Take care not to damage the system identification button while removing the system board
from the system.
Steps
1. Remove all the screws from the system board.
2. Slide the system board towards the front of the system and lift the system board out of the chassis leaning at an angle.
Figure 71. Removing the system board
Next steps
Replace the system board.
Installing the system board
Prerequisites
NOTE: Before replacing the system board, replace the old iDRAC MAC address label in the Information tag with the iDRAC
MAC address label of the replacement system board.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. If you are replacing the system board, remove all the components that are listed in the removing the system board section.
74 Installing and removing system components
Steps
1. Unpack the new system board assembly.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components.
CAUTION: Take care not to damage the system identification button while placing the system board into the
chassis.
2. Lower the system board at an angle into the system, as shown in the image.
3. Slide the system board towards the rear of the chassis until the connectors are firmly seated in the slots.
Figure 72. Installing the system board
4. Tighten all the screws and ensure the system board is firmly seated.
Next steps
1. Replace the following components:
a. Trusted Platform Module (TPM)
NOTE: The TPM Module must be replaced only while installing new system board.
b. IDSDM module (if installed)
c. Internal USB key (if installed)
d. Intrusion switch
e. Expansion cards
f. Expansion card risers
g. Cooling fans
h. Processor
i. Heat sink
j. Memory modules
k. Air shroud
l. System cover
2. Reconnect all cables to the system board.
NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing
bracket.
Installing and removing system components 75
3. Ensure that you perform the following steps:
a. Use the Easy Restore feature to restore the Service Tag. See the Restoring the system by using the Easy Restore
feature section.
b. If the service tag is not backed up in the backup flash device, enter the system service tag manually. See the Manually
update the Service Tag by using System Setup section.
c. Update the BIOS and iDRAC versions.
Re-enable the Trusted Platform Module (TPM). See the Upgrading the Trusted Platform Module section.
4. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the
Integrated Dell Remote Access Controller User's Guide available at https://www.dell.com/idracmanuals .
5. Follow the procedure listed in After working inside the system.
Restoring the system using Easy Restore
The Easy Restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data
after replacing the system board. All data is backed up in a backup flash device automatically. If BIOS detects a new system
board, and the service tag in the backup flash device, BIOS prompts the user to restore the backup information.
About this task
Below is a list of options/steps available:
●Restore the service tag, license, and diagnostics information, press Y
●Navigate to the Lifecycle Controller based restore options, press N
●Restore data from a previously created Hardware Server Profile, press F10
NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data.
●Restore data from a previously created Hardware Server Profile, press F10
●To restore the system configuration data, press Y
●To use the default configuration settings, press N
●NOTE: After the restore process is complete, system reboots.
Manually update the Service Tag
After replacing a system board, if Easy Restore fails, follow this process to manually enter the Service Tag, using System
Setup.
About this task
If you know the system service tag, use the System Setup menu to enter the service tag.
Steps
1. Power on the system.
2. To enter the System Setup, press F2.
3. Click Service Tag Settings.
4. Enter the service tag.
NOTE: You can enter the service tag only when the Service Tag field is empty. Ensure that you enter the correct
service tag. Once the service tag is entered, it cannot be updated or changed.
5. Click OK.
76 Installing and removing system components
Trusted Platform Module
This is a service technician replaceable part only.
Upgrading the Trusted Platform Module
Removing the TPM
Prerequisites
NOTE:
●Ensure the operating system is compatible with the TPM version you are installing.
●Ensure that you download and install the latest BIOS firmware on your system.
●Ensure that the BIOS is configured to enable UEFI boot mode.
CAUTION: The TPM plug-in module is cryptographically bound to that particular system board after it is
installed. When the system is powered on, any attempt to remove an installed TPM plug-in module breaks the
cryptographic binding, and the removed TPM cannot be installed on another system board. Ensure any keys you
have stored on the TPM have been securely transferred.
Steps
1. Locate the TPM connector on the system board. For more information, see System board connectors.
2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module.
3. Slide the TPM module out from its connector.
4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board.
5. Pull the plastic rivet out of its slot on the system board.
Installing the TPM
Steps
1. To install the TPM, align the edge connectors on the TPM with the slot on the TPM connector.
2. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board.
3. Press the plastic rivet until the rivet snaps into place.
4. Replace the screw that secures the TPM to the system board.
Figure 73. Installing the TPM
Installing and removing system components 77
Initializing TPM for users
Steps
1. Initialize the TPM.
For more information, see Initializing the TPM for users.
2. The TPM Status changes to Enabled, Activated.
Initializing the TPM 1.2 for users
Steps
1. While booting your system, press F2 to enter System Setup.
2. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
3. From the TPM Security option, select On with Preboot Measurements.
4. From the TPM Command option, select Activate.
5. Save the settings.
6. Restart your system.
Initializing the TPM 2.0 for users
Steps
1. While booting your system, press F2 to enter System Setup.
2. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
3. From the TPM Security option, select On.
4. Save the settings.
5. Restart your system.
Control panel
This is a service technician replaceable part only.
Removing the left control panel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.
Steps
1. Disconnect the control panel cable from the system board connector.
NOTE: Observe the routing of the cable as you remove it from the system.
2. Using the Phillips #1 screwdriver, remove the screws that secure the left control panel assembly to the system.
3. Hold the left control panel assembly and remove the control panel along with the cable from the system.
78 Installing and removing system components
Figure 74. Removing the left control panel
Next steps
Replace the left control panel.
Installing the left control panel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.
Steps
1. Route the control panel cable through the side and the guide slots in the system.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
2. Align and insert the left control panel assembly in the slot on the system.
3. Connect the control panel cable to the system board connector.
4. Using the Phillips #1 screwdriver, tighten the screws that secure the left control panel assembly to the system.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
Figure 75. Installing the left control panel
Installing and removing system components 79
Next steps
1. Replace the air shroud.
2. Replace front bezel.
3. Follow the procedure listed in the After working inside your system.
Removing the right control panel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.
Steps
1. Disconnect the control panel cable from the system board connector.
NOTE: Observe the routing of the cable as you remove it from the system.
2. Using the Phillips #1 screwdriver, remove the screws that secure the right control panel assembly.
3. Hold the right control panel assembly and remove the control panel along with the cable from the system.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
80 Installing and removing system components
Figure 76. Removing the right control panel
Next steps
Replace the right control panel.
Installing the right control panel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.
Steps
1. Route the control panel cable through the side wall of the system and slide the cable into the clip.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
2. Align and insert the right control panel in the slot on the system.
3. Connect the right control panel cable to the connector on the system board.
4. Using the Phillips #1 screwdriver, tighten the screws that secure the right control panel to the system.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
Installing and removing system components 81
Jumpers and connectors
This section provides essential and specific information about jumpers and switches. It also describes the connectors on the
various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install
components and cables correctly, you must be able to identify the connectors on the system board.
Topics:
•System board connectors
•System board jumper settings
•Disabling a forgotten password
System board connectors
Figure 78. System board jumpers and connectors
1. Riser connector
2. Processor
3. Processor power connector
4. DIMM slots
6
Jumpers and connectors 83
5. Sytem power connector
6. Power Event
7. SATA ODD
8. SATA 0-3
9. Fan 4
10. Fan 3
11. TPM
12. Fan 2
13. Left Control Panel connector
14. Intrusion connector
15. IDSDM/ internal USB card
16. System battery
17. Fan 1
18. Right Control Panel connector
19. PIB connector
20. HDD and ODD power
21. PWRD_EN and NVRAM_CLR jumper
System board jumper settings
For information about resetting the password jumper to disable a password, see the Disabling a forgotten password section.
Table 22. System board jumper settings
Jumper Setting Description
PWRD_EN The BIOS password feature is enabled.
The BIOS password feature is disabled. The BIOS password is
now disabled and you are not allowed to set a new password.
NVRAM_CLR The BIOS configuration settings are retained at system boot.
The BIOS configuration settings are cleared at system boot.
CAUTION: You should be cautious when changing the BIOS settings. The BIOS interface is designed for
advanced users. Any changes in the setting might prevent your system from starting correctly and may even
result in data loss.
Disabling a forgotten password
The software security features of the system include a system password and a setup password. The password jumper enables or
disables password features and clears any password(s) currently in use.
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
Steps
1. Power off the system and all attached peripherals. Disconnect the system from the electrical outlet, and disconnect the
peripherals.
2. Remove the system cover.
84 Jumpers and connectors
3. Move the jumper on the system board from pins 2 and 4 to pins 4 and 6.
4. Replace the system cover.
NOTE: The existing passwords are not disabled (erased) until the system boots with the jumper on pins 4 and 6.
However, before you assign a new system and/or setup password, you must move the jumper back to pins 2 and 4.
NOTE: If you assign a new system and/or setup password with the jumper on pins 4 and 6, the system disables the new
password(s) the next time it boots.
5. Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system.
6. Power off the system.
7. Remove the system cover.
8. Move the jumper on the system board from pins 4 and 6 to pins 2 and 4.
9. Replace the system cover.
10. Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system.
11. Assign a new system and/or setup password.
Jumpers and connectors 85
System diagnostics and indicator codes
This section describes the diagnostic indicators on the system front panel that displays the system status during system startup.
Topics:
•Non-redundant cabled power supply unit indicator codes
•Using system diagnostics
Non-redundant cabled power supply unit indicator
codes
Press the self-diagnostic button to perform a quick health check on the non-redundant cabled power supply unit (PSU) of the
system.
Figure 79. Non-redundant cabled AC PSU status indicator and self-diagnostic button
1. Self-diagnostic button
2. AC PSU status indicator
Table 23. Non-redundant AC PSU status indicator
Power Indicator Pattern Condition
Not lit Power is not connected or PSU is faulty.
Green A valid power source is connected to the PSU and the PSU is operational.
Using system diagnostics
If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The
purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
If you are unable to fix the issue yourself, service and support personnel can use the diagnostics results to help you solve the
issue.
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86 System diagnostics and indicator codes
Dell Embedded System Diagnostics
NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA)
diagnostics.
The Embedded System Diagnostics provide a set of options for particular device groups or devices allowing you to:
●Run tests automatically or in an interactive mode
●Repeat tests
●Display or save test results
●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
●View status messages that inform you if tests are completed successfully
●View error messages that inform you of issues encountered during testing
Running the Embedded System Diagnostics from the Dell Lifecycle
Controller
Steps
1. When the system is booting, press F10.
2. Select Hardware Diagnostics → Run Hardware Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics
start executing the tests on all the detected devices.
Running the Embedded System Diagnostics from Boot Manager
Run the Embedded System Diagnostics (ePSA) if your system does not boot.
Steps
1. When the system is booting, press F11.
2. Use the up arrow and down arrow keys to select System Utilities > Launch Diagnostics.
3. Alternatively, when the system is booting, press F10, select Hardware Diagnostics > Run Hardware Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics
starts executing the tests on all the detected devices.
System diagnostic controls
Table 24. System diagnostic controls
Menu Description
Configuration Displays the configuration and status information of all
detected devices.
Results Displays the results of all tests that are run.
System health Provides the current overview of the system performance.
Event log Displays a time-stamped log of the results of all tests run on
the system. This is displayed if at least one event description
is recorded.
System diagnostics and indicator codes 87
Getting help
Topics:
•Recycling or End-of-Life service information
•Contacting Dell Technologies
•Accessing system information by using QRL
•Receiving automated support with SupportAssist
Recycling or End-of-Life service information
Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components,
visit www.dell.com/recyclingworldwide and select the relevant country.
Contacting Dell Technologies
Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can
find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies
depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical
assistance, or customer service issues follow these steps:
Steps
1. Go to www.dell.com/support/home.
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter the system Service Tag in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword
field.
b. Click Search.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Contact Technical Support.
b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support
team.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) located on the information tag in the of the R250 system, to access information
about Dell EMC PowerEdge R250. There is also another QRL for accessing product information located on the back of the
system cover.
Prerequisites
Ensure that your smartphone or tablet has a QR code scanner installed.
8
88 Getting help
The QRL includes the following information about your system:
●How-to videos
●Reference materials, including the Installation and Service Manual, and mechanical overview
●The system service tag to quickly access the specific hardware configuration and warranty information
●A direct link to Dell to contact technical assistance and sales teams
Steps
1. Go to www.dell.com/qrl, and navigate to your specific product or
2. Use your smart phone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick
Resource Locator section.
Quick Resource Locator for PowerEdge R250 system
Figure 80. Quick Resource Locator for PowerEdge R250 system
Receiving automated support with SupportAssist
Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server,
storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive
the following benefits:
●Automated issue detection — SupportAssist monitors your Dell EMC devices and automatically detects hardware issues,
both proactively and predictively.
●Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell EMC
Technical Support.
●Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and
uploads it securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue.
Getting help 89
●Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the
issue.
The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information
about SupportAssist, go to www.dell.com/supportassist.
90 Getting help
Documentation resources
This section provides information about the documentation resources for your system.
To view the document that is listed in the documentation resources table:
●From the Dell EMC support site:
1. Click the documentation link that is provided in the Location column in the table.
2. Click the required product or product version.
NOTE: To locate the model number, see the front of your system.
3. On the Product Support page, click Documentation.
●Using search engines:
○Type the name and version of the document in the search box.
Table 25. Additional documentation resources for your system
Task Document Location
Setting up your system For more information about installing and
securing the system into a rack, see the
Rail Installation Guide included with your rail
solution.
For information about setting up your system,
see the Getting Started Guide
document that is shipped with your system.
www.dell.com/poweredgemanuals
Configuring your system For information about the iDRAC features,
configuring and logging in to iDRAC, and
managing your system remotely, see the
Integrated Dell Remote Access Controller
User's Guide.
For information about understanding Remote
Access Controller Admin (RACADM)
subcommands and supported RACADM
interfaces, see the RACADM CLI Guide for
iDRAC.
For information about Redfish and its protocol,
supported schema, and Redfish
Eventing implemented in iDRAC, see the
Redfish API Guide.
For information about iDRAC property
database group and object descriptions, see
the Attribute Registry Guide.
For information about Intel QuickAssist
Technology, see the Integrated Dell Remote
Access Controller User's Guide.
www.dell.com/poweredgemanuals
For information about earlier versions of the
iDRAC documents.
To identify the version of iDRAC available on
your system, on the iDRAC web interface,
click ? > About.
www.dell.com/idracmanuals
9
Documentation resources 91
Table 25. Additional documentation resources for your system (continued)
Task Document Location
For information about installing the
operating system, see the operating system
documentation.
www.dell.com/operatingsystemmanuals
For information about updating drivers and
firmware, see the Methods to download
firmware and drivers section in this document.
www.dell.com/support/drivers
Managing your system For information about systems management
software offered by Dell, see the Dell
OpenManage Systems Management Overview
Guide.
www.dell.com/poweredgemanuals
For information about setting up, using,
and troubleshooting OpenManage, see the
Dell OpenManage Server Administrator User’s
Guide.
www.dell.com/openmanagemanuals >
OpenManage Server Administrator
For information about installing and using Dell
SupportAssist, see the Dell EMC SupportAssist
Enterprise User’s Guide.
https://www.dell.com/serviceabilitytools
For information about partner programs
enterprise systems management, see the
OpenManage Connections Enterprise Systems
Management documents.
www.dell.com/openmanagemanuals
Working with the Dell
PowerEdge RAID controllers
For information about understanding the
features of the Dell PowerEdge RAID
controllers (PERC), Software RAID controllers,
or BOSS card and deploying the cards, see the
Storage controller documentation.
www.dell.com/storagecontrollermanuals
Understanding event and
error messages
For information about the event and error
messages generated by the system firmware
and agents that monitor system components,
go to qrl.dell.com > Look Up > Error Code,
type the error code, and then click Look it up.
www.dell.com/qrl
Troubleshooting your
system
For information about identifying and
troubleshooting the PowerEdge server issues,
see the Server Troubleshooting Guide.
www.dell.com/poweredgemanuals
92 Documentation resources