Dell PowerEdge R330 Owner's Manual
About your system
Documentation resources
Technical specifications
Initial system setup and configuration
Pre-operating system management applications
Installing and removing system components
Using system diagnostics
- Dell Embedded System Diagnostics
Jumpers and connectors
Troubleshooting your system
Getting help

DELL R330 User Manual

Displayed below is the user manual for R330 by DELL which is a product in the Servers category. This manual has pages.

Related Manuals

DELL R330 Manual

Dell PowerEdge R330

Owner's Manual

Regulatory Model: E34S Series

Regulatory Type: E34S001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

subsidiaries. Other trademarks may be trademarks of their respective owners.

2017 - 05

Rev. A02

Contents

1 About your system...........................................................................................................9

Supported congurations on PowerEdge R330 systems...................................................................................................10

Front panel features and indicators....................................................................................................................................11

LCD panel features......................................................................................................................................................14

Back panel features and indicators....................................................................................................................................15

Diagnostic indicators......................................................................................................................................................... 16

Diagnostic indicators on the front panel...................................................................................................................... 16

Hard drive indicator codes...........................................................................................................................................17

NIC indicator codes.....................................................................................................................................................18

Internal dual SD module indicator codes......................................................................................................................19

iDRAC Direct LED indicator codes...............................................................................................................................19

Indicator codes for redundant power supply unit........................................................................................................20

Locating Service Tag of your system.................................................................................................................................21

2 Documentation resources..............................................................................................22

3 Technical specications.................................................................................................24

Chassis dimensions...........................................................................................................................................................24

Chassis weight................................................................................................................................................................. 24

Processor specications...................................................................................................................................................25

Expansion bus specications............................................................................................................................................25

Memory specications..................................................................................................................................................... 25

Power specications........................................................................................................................................................ 26

Storage controller specications.......................................................................................................................................26

Drive specications.......................................................................................................................................................... 26

Hard drives.................................................................................................................................................................26

Optical drive...............................................................................................................................................................26

Ports and connectors specications................................................................................................................................. 27

USB ports...................................................................................................................................................................27

NIC ports....................................................................................................................................................................27

iDRAC8.......................................................................................................................................................................27

Serial connector..........................................................................................................................................................27

VGA ports...................................................................................................................................................................27

SD vFlash................................................................................................................................................................... 27

Internal Dual SD Module............................................................................................................................................. 27

Video specications..........................................................................................................................................................27

Expanded operating temperature..................................................................................................................................... 28

Environmental specications............................................................................................................................................ 28

4 Initial system setup and conguration............................................................................ 31

Setting up your system..................................................................................................................................................... 31

iDRAC conguration..........................................................................................................................................................31

Options to set up iDRAC IP address............................................................................................................................ 31

Options to install the operating system.............................................................................................................................32

Methods to download rmware and drivers............................................................................................................... 32

5 Pre-operating system management applications........................................................... 34

Navigation keys................................................................................................................................................................ 34

System Setup...................................................................................................................................................................34

Entering System Setup...............................................................................................................................................34

System Setup details..................................................................................................................................................35

System BIOS Settings details.....................................................................................................................................35

System Information details......................................................................................................................................... 35

Memory Settings details.............................................................................................................................................36

Processor Settings details.......................................................................................................................................... 36

SATA Settings details..................................................................................................................................................37

Boot Settings details.................................................................................................................................................. 39

Network Settings screen details.................................................................................................................................39

Integrated Devices details...........................................................................................................................................40

Serial Communication details.......................................................................................................................................41

System Prole Settings details....................................................................................................................................41

System Security Settings details................................................................................................................................ 42

Miscellaneous Settings details.................................................................................................................................... 43

About Boot Manager........................................................................................................................................................44

Viewing Boot Manager...............................................................................................................................................44

Boot Manager main menu.......................................................................................................................................... 44

About Dell Lifecycle Controller..........................................................................................................................................45

Changing the boot order.................................................................................................................................................. 45

Choosing the system boot mode......................................................................................................................................45

Creating a system and setup password............................................................................................................................ 45

Using your system password to secure your system.........................................................................................................46

Deleting or changing system password and setup password............................................................................................ 46

Operating with a setup password enabled........................................................................................................................ 47

Embedded systems management.....................................................................................................................................47

iDRAC Settings utility....................................................................................................................................................... 47

Entering the iDRAC Settings utility............................................................................................................................. 47

Changing the thermal settings....................................................................................................................................47

6 Installing and removing system components................................................................. 49

Safety instructions........................................................................................................................................................... 49

Before working inside your system................................................................................................................................... 49

After working inside your system......................................................................................................................................49

Recommended tools........................................................................................................................................................ 50

Front bezel (optional).......................................................................................................................................................50

Removing the optional front bezel..............................................................................................................................50

Installing the optional front bezel................................................................................................................................50

System cover....................................................................................................................................................................51

Removing the system cover........................................................................................................................................51

Installing the system cover......................................................................................................................................... 52

Inside the system............................................................................................................................................................. 54

Intrusion switch................................................................................................................................................................ 57

Removing the intrusion switch....................................................................................................................................57

Installing the intrusion switch..................................................................................................................................... 58

Cooling shroud................................................................................................................................................................. 58

Removing the cooling shroud..................................................................................................................................... 59

Installing the cooling shroud....................................................................................................................................... 59

System memory............................................................................................................................................................... 60

General memory module installation guidelines............................................................................................................61

Sample memory congurations.................................................................................................................................. 62

Removing a memory module...................................................................................................................................... 63

Installing a memory module........................................................................................................................................ 64

Hard drives.......................................................................................................................................................................66

Supported hard drive congurations.......................................................................................................................... 66

Removing a 2.5-inch hard drive blank.........................................................................................................................66

Installing a 2.5-inch hard drive blank........................................................................................................................... 67

Removing a 3.5-inch hard drive blank.........................................................................................................................68

Installing a 3.5-inch hard drive blank...........................................................................................................................68

Removing a 3.5-inch cabled hard drive carrier............................................................................................................69

Installing a 3.5-inch cabled hard drive carrier.............................................................................................................. 70

Removing a cabled hard drive from a hard drive carrier...............................................................................................71

Installing a cabled hard drive into a hard drive carrier..................................................................................................72

Removing a hot swappable hard drive carrier............................................................................................................. 73

Installing a hot swappable hard drive carrier................................................................................................................74

Removing the optional 1.8-inch solid state drives........................................................................................................75

Installing the optional 1.8-inch solid state drives..........................................................................................................77

Removing a 2.5-inch hard drive from a 3.5-inch hard drive adapter............................................................................78

Installing a 2.5-inch hot swappable hard drive into a 3.5-inch hard drive adapter........................................................79

Removing a 3.5-inch hard drive adapter from a 3.5-inch hot swappable hard drive carrier.........................................80

Installing a 3.5-inch hard drive adapter into the 3.5-inch hot swappable hard drive carrier......................................... 80

Removing a hot swappable hard drive from a hard drive carrier.................................................................................. 81

Installing a hot swappable hard drive into a hot swappable hard drive carrier............................................................. 82

Optical drive (optional).....................................................................................................................................................83

Removing the optional optical drive............................................................................................................................83

Installing the optional optical drive..............................................................................................................................84

Cooling fans..................................................................................................................................................................... 85

Removing the cooling fan blank..................................................................................................................................86

Installing the cooling fan blank.................................................................................................................................... 87

Removing a cooling fan...............................................................................................................................................87

Installing a cooling fan................................................................................................................................................ 88

Internal USB memory key (optional).................................................................................................................................90

Replacing the optional internal USB memory key....................................................................................................... 90

Expansion cards and expansion card riser.........................................................................................................................92

Expansion card installation guidelines......................................................................................................................... 92

Removing the expansion card riser.............................................................................................................................93

Installing the expansion card riser...............................................................................................................................94

Removing an expansion card......................................................................................................................................95

Installing an expansion card........................................................................................................................................ 96

Removing the internal PERC card.............................................................................................................................. 98

Installing the internal PERC card................................................................................................................................ 99

SD vFlash card (optional)................................................................................................................................................100

Removing the optional SD vFlash card...................................................................................................................... 101

Installing an optional SD vFlash card..........................................................................................................................101

iDRAC port card (optional).............................................................................................................................................. 101

Removing the optional iDRAC port card....................................................................................................................102

Installing the optional iDRAC port card......................................................................................................................103

Internal dual SD module (optional).................................................................................................................................. 105

Removing an (optional) internal SD card...................................................................................................................105

Installing an (optional) internal SD card..................................................................................................................... 106

Removing the optional internal dual SD module.........................................................................................................107

Installing the optional internal dual SD module ......................................................................................................... 108

Heat sink and processor................................................................................................................................................. 109

Removing the heat sink............................................................................................................................................ 109

Removing the processor............................................................................................................................................110

Installing a processor................................................................................................................................................. 112

Installing a heat sink...................................................................................................................................................114

Power supply units.......................................................................................................................................................... 116

Hot spare feature.......................................................................................................................................................116

Removing a redundant power supply unit.................................................................................................................. 117

Installing a redundant power supply unit.................................................................................................................... 118

Removing the power supply unit blank...................................................................................................................... 118

Installing the power supply unit blank.........................................................................................................................119

System battery .............................................................................................................................................................. 120

Replacing the system battery....................................................................................................................................120

Hard drive backplane....................................................................................................................................................... 121

Removing the hard drive backplane.......................................................................................................................... 122

Installing the hard drive backplane............................................................................................................................ 130

Control panel assembly....................................................................................................................................................131

Removing the LCD control panel assembly................................................................................................................131

Installing the LCD control panel assembly................................................................................................................. 133

Removing the LED control panel assembly............................................................................................................... 135

Installing the LED control panel assembly..................................................................................................................136

Power interposer board...................................................................................................................................................138

Removing the power interposer board...................................................................................................................... 138

Installing the power interposer board........................................................................................................................ 139

Trusted Platform Module................................................................................................................................................ 140

Installing the Trusted Platform Module......................................................................................................................140

Initializing the TPM for BitLocker users..................................................................................................................... 141

Initializing the TPM for TXT users..............................................................................................................................141

System board...................................................................................................................................................................141

Removing the system board...................................................................................................................................... 141

Installing the system board........................................................................................................................................144

7 Using system diagnostics............................................................................................. 147

Dell Embedded System Diagnostics................................................................................................................................ 147

When to use the Embedded System Diagnostics......................................................................................................147

Running the Embedded System Diagnostics from Boot Manager............................................................................. 147

Running the Embedded System Diagnostics from the Dell Lifecycle Controller.........................................................147

System diagnostic controls....................................................................................................................................... 147

8 Jumpers and connectors..............................................................................................149

System board jumper settings.........................................................................................................................................149

System board connectors...............................................................................................................................................150

Disabling a forgotten password........................................................................................................................................151

9 Troubleshooting your system....................................................................................... 152

Safety rst — for you and your system.......................................................................................................................... 152

Troubleshooting system startup failure............................................................................................................................152

Troubleshooting external connections.............................................................................................................................152

Troubleshooting the video subsystem............................................................................................................................. 152

Troubleshooting a USB device........................................................................................................................................ 152

Troubleshooting iDRAC Direct (USB XML conguration)................................................................................................153

Troubleshooting iDRAC Direct (Laptop connection)........................................................................................................153

Troubleshooting a serial I/O device................................................................................................................................. 154

Troubleshooting a NIC.....................................................................................................................................................154

Troubleshooting a wet system.........................................................................................................................................154

Troubleshooting a damaged system................................................................................................................................155

Troubleshooting the system battery................................................................................................................................156

Troubleshooting power supply units................................................................................................................................156

Troubleshooting power source problems...................................................................................................................156

Power supply unit problems...................................................................................................................................... 157

Troubleshooting cooling problems................................................................................................................................... 157

Troubleshooting cooling fans...........................................................................................................................................158

Troubleshooting system memory.................................................................................................................................... 158

Troubleshooting an internal USB key...............................................................................................................................159

Troubleshooting an SD card............................................................................................................................................ 159

Troubleshooting an optical drive......................................................................................................................................160

Troubleshooting a tape backup unit................................................................................................................................ 160

Troubleshooting a hard drive or SSD................................................................................................................................161

Troubleshooting a storage controller................................................................................................................................161

Troubleshooting expansion cards.................................................................................................................................... 162

Troubleshooting processors............................................................................................................................................ 163

10 Getting help............................................................................................................... 164

Contacting Dell............................................................................................................................................................... 164

Documentation feedback................................................................................................................................................164

Accessing system information by using QRL...................................................................................................................164

About your system

The Dell PowerEdge R330 is a single socket rack server and supports the following hardware conguration:

Component Quantity

Processor The server supports one processor from these product families

• Intel E3-1200 v5 or v6 series

• Intel Core i3 6100 series

• Intel Celeron G3900 series

• Intel Celeron G3930

• Intel Pentium G4500 series

• Intel Pentium G4600 series

Memory modules Up to four DIMMS

Hard drives Up to eight hard drives or solid state drives (SSDs)

Supported congurations on PowerEdge R330 systems

Figure 1. System view with supported congurations

Front panel features and indicators

Figure 2. Front panel features and indicators — four 3.5-inch hot-swappable hard drive chassis

Table 1. Front panel features and indicators— four 3.5-inch hot-swappable hard drive chassis

Item Indicator, button, or

connector

Icon Description

1 Power-on indicator, power

button

Enables you to know the power status of the system. The power-

on indicator glows when the system power is on. The power

button controls the power supply output to the system.

NOTE: On ACPI-compliant operating systems, turning o

the system by pressing the power button causes the

system to perform a graceful shutdown before power to

the system is turned o.

2 NMI button Enables you to troubleshoot software and device driver errors

when running certain operating systems. This button can be

pressed by using the end of a paper clip.

Use this button only if directed to do so by qualied support

personnel or by the operating system's documentation.

3 System identication button Enables you to locate a particular system within a rack. The

identication buttons are on the front and back panels. When one

of these buttons is pressed, the LCD panel on the front and the

system status indicator on the back ash until one of the buttons

is pressed again.

Press the system identication button to turn the system ID on or

o.

If the system stops responding during POST, press and hold the

system ID button for more than ve seconds to enter BIOS

progress mode.

To reset iDRAC (if not disabled in F2 iDRAC setup), press and hold

the button for more than 15 seconds.

4 Video connector Enables you to connect a display to the system.

5 LCD menu buttons Enables you to navigate the control panel LCD menu.

6 LCD panel Displays system ID, status information, and system error messages.

See the LCD panel features section.

Item Indicator, button, or

connector

Icon Description

NOTE: LCD panel is not available in a cabled hard drive

chassis.

7 USB management port/

iDRAC managed USB port

Functions as a regular USB port or provide access to the iDRAC

Direct features. For more information, see the iDRAC User’s Guide

at Dell.com/idracmanuals.

8 USB connector Enables you to connect USB devices to the system. The port is

USB 2.0-compliant.

9 Information tag Contains system information such as service tag, NIC, MAC

address for your reference. The information tag is a slide-out label

panel.

10 Hard drives slots Enables you to install up to four 3.5-inch hot-swappable hard

drives or four 2.5-inch hot-swappable hard drives in 3.5-inch hard

drive adapters.

11 Optical drive slot Enables you to install an optional slim SATA DVD-ROM drive or

DVD+/-RW drive.

Figure 3. Front panel features and indicators — eight 2.5-inch hot-swappable hard drives or SSDs chassis

Table 2. Front panel features and indicators—eight 2.5-inch hot-swappable hard drives or SSDs chassis

Item Indicator, Button, or

Connector

Icon Description

1 Power-on indicator, power

button

Enables you to know the power status of the system. The

power-on indicator glows when the system power is on. The

power button controls the power supply output to the system.

NOTE: On ACPI-compliant operating systems, turning

o the system by pressing the power button causes the

system to perform a graceful shutdown before power to

the system is turned o.

2 NMI button Enables you to troubleshoot software and device driver errors

when running certain operating systems. This button can be

pressed by using the end of a paper clip.

Use this button only if directed to do so by qualied support

personnel or by the operating system's documentation.

3 System identication button Enables you to locate a particular system within a rack. The

identication buttons are on the front and back panels. When

one of these buttons is pressed, the LCD panel on the front and

Item Indicator, Button, or

Connector

Icon Description

the system status indicator on the back ash until one of the

buttons is pressed again.

Press the system identication button to turn the system ID on

or o.

If the system stops responding during POST, press and hold the

system ID button for more than ve seconds to enter BIOS

progress mode.

To reset iDRAC (if not disabled in F2 iDRAC setup), press and

hold the button for more than 15 seconds.

4 USB management port/iDRAC

managed USB port

Functions as a regular USB port or provide access to the iDRAC

Direct features. For more information, see the iDRAC User’s

Guide at Dell.com/idracmanuals.

5 USB connector Enables you to connect USB devices to the system. The port is

USB 2.0-compliant.

6 Optical drive slot Enables you to install an optional slim SATA DVD-ROM drive or

DVD+/-RW drive.

7 LCD menu buttons Enable you to navigate the control panel LCD menu.

8 Information tag Contains system information such as service tag, NIC, MAC

address for your reference. The information tag is a slide-out

label panel.

9 LCD panel Displays system ID, status information, and system error

messages. See LCD panel features.

10 Video connector Enables you to connect a VGA display to the system.

11 Hard drive slots Enables you to install up to eight 2.5-inch hot swappable hard

drives.

Figure 4. Front panel features and indicators — four 3.5-inch cabled hard drive chassis

Table 3. Front panel features and indicators — four 3.5-inch cabled hard drive chassis

Item Indicator, Button, or

Connector

Icon Description

1 Power-on indicator, power

button

Enables you to know the power status of the system. The

power-on indicator glows when the system power is on. The

power button controls the power supply output to the system.

Item Indicator, Button, or

Connector

Icon Description

NOTE: On ACPI-compliant operating systems, turning

o the system by pressing the power button causes the

system to perform a graceful shutdown before power to

the system is turned o.

2 NMI button Enables you to troubleshoot software and device driver errors

when running certain operating systems. This button can be

pressed by using the end of a paper clip.

Use this button only if directed to do so by qualied support

personnel or by the operating system's documentation.

3 System identication button Enables you to locate a particular system within a rack. The

identication buttons are on the front and back panels. When

one of these buttons is pressed, the LCD panel on the front and

the system status indicator on the back ash until one of the

buttons is pressed again.

Press the system identication button to turn the system ID on

or o.

If the system stops responding during POST, press and hold the

system ID button for more than ve seconds to enter BIOS

progress mode.

To reset iDRAC (if not disabled in F2 iDRAC setup), press and

hold the button for more than 15 seconds.

4 Video connector Enables you to connect a display to the system.

5 Diagnostic indicators Glows to display error status. For more information, see

Diagnostic indicators on the front panel.

6 USB connectors Enable you to connect USB devices to the system. The ports

are USB 2.0-compliant.

7 Information tag Contains system information such as service tag, NIC, MAC

address for your reference. The information tag is a slide-out

label panel.

8 Hard drive slots Enables you to install up to four 3.5-inch cabled hard drives.

9 Optical drive or solid state drive

(SSDs) slot

Enables you to install one optional SATA DVD-ROM drive or

DVD+/-RW drive, or two optional 1.8-inch SSDs

LCD panel features

The system's LCD panel provides system information and status and error messages to indicate if the system is operating correctly

or if the system needs attention. For more information about the error messages, see the Dell Event and Error Messages Reference

Guide at Dell.com/openmanagemanuals > OpenManage software.

• The LCD backlight turns blue during normal operating conditions and turns amber to indicate an error condition.

• The LCD backlight is turned o when the system is in standby mode and can be turned on by pressing either the Select, Left, or

Right button on the LCD panel.

• The LCD backlight remains OFF if LCD messaging is turned o through the iDRAC utility, the LCD panel, or other tools.

Figure 5. LCD panel Features

1. Left 2. Select

3. Right

Button Description

Left Moves the cursor back in one-step increments.

Select Selects the menu item highlighted by the cursor.

Right Moves the cursor forward in one-step increments.

During message scrolling:

• Press once to increase scrolling speed

• Press again to stop

• Press again to return to the default scrolling speed

• Press again to repeat the cycle

Back panel features and indicators

Figure 6. Back panel features and indicators

Table 4. Back panel features and indicators

Item Indicator, button, or

connector

Icon Description

1 Serial connector Enables you to connect a serial device to the system.

2 vFlash card slot (optional) Enables you to connect the vFlash card.

3 iDRAC port (optional) Enables you to install a dedicated management port card.

Item Indicator, button, or

connector

Icon Description

4 PCIe expansion card slots (2) Enables you to connect PCI Express expansion cards.

5 Power supply unit (PSU1 and

PSU2)

Enables you to install up to two 350 W redundant AC power

supply units.

6 USB connectors Enables you to connect USB devices to the system. These ports

are USB 3.0-compliant.

7 Ethernet connectors Enables you to connect Integrated 10/100/1000 Mbps NIC

connectors.

8 System identication button Enables you to locate a particular system within a rack. The

identication buttons are on the front and back panels. When

one of these buttons is pressed, the LCD panel on the front and

the system status indicator on the back ash until one of the

buttons is pressed again.

Press the system identication button to turn the system ID on

or o.

If the system stops responding during POST, press and hold the

system ID button for more than ve seconds to enter BIOS

progress mode.

To reset iDRAC (if not disabled in F2 iDRAC setup), press and

hold the button for more than 15 seconds.

9 System identication

connector

Connects the optional system status indicator assembly through

the optional cable management arm.

10 Video connector Enables you to connect a VGA display to the system.

Diagnostic indicators

The diagnostic indicators on the system indicate operation and error status.

Diagnostic indicators on the front panel

NOTE: No diagnostic indicators are lit when the system is turned o. To start the system, plug it into a working power

source and press the power button.

Table 5. Diagnostic indicators

Icon Description Condition Corrective action

Health indicator The indicator turns solid blue if the

system is in good health.

None required.

The indicator ashes amber:

• When the system is turned on.

• When the system is in standby.

• If any error condition exists. For

example, a failed fan, PSU, or a

hard drive.

Check the System Event Log or system messages for

the specic issue. For more information about error

messages, see the Dell Event and Error Messages

Reference Guide at Dell.com/openmanagemanuals >

OpenManage software.

The POST process is interrupted without any video

output due to invalid memory congurations. See the

Getting help section.

Icon Description Condition Corrective action

Hard drive

indicator

The indicator ashes amber if there

is a hard drive error.

Check the System Event Log to determine the hard

drive that has an error. Run the appropriate Online

Diagnostics test. Restart the system and run

embedded diagnostics (ePSA). If the hard drives are

congured in a RAID array, restart the system and

enter the host adapter conguration utility program.

Electrical

indicator

The indicator ashes amber if the

system experiences an electrical

error (for example, voltage out of

range, or a failed power supply unit

(PSU) or voltage regulator).

Check the System Event Log or system messages for

the specic issue. If it is due to a problem with the

PSU, check the LED on the PSU. Reseat the PSU. If

the problem persists, see the Getting help section.

Temperature

indicator

The indicator ashes amber if the

system experiences a thermal error

(for example, the ambient

temperature is out of range or fan

failure).

Ensure that none of the following conditions exist:

• A cooling fan has been removed or has failed.

• System cover, cooling shroud, EMI ller panel,

memory module blank, or back ller bracket is

removed.

• Ambient temperature is too high.

• External airow is obstructed.

See the Getting help section.

Memory indicator The indicator ashes amber if a

memory error occurs.

Check the system event log or system messages for

the location of the failed memory. Reseat the memory

module. If the problem persists, see the Getting help

section.

Hard drive indicator codes

Each hard drive carrier has an activity indicator and a status indicator. The indicators provide information about the current status of

the hard drive. The activity LED indicates whether hard drive is currently in use or not. The status LED indicates the power condition

of the hard drive.

Figure 7. Hard drive indicators

1. Hard drive activity indicator 2. Hard drive status indicator

3. Hard drive

NOTE: If the hard drive is in the Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side)

does not turn on.

Table 6. Hard drive indicator codes

Drive-status indicator pattern Condition

Flashes green twice per second Identifying drive or preparing for removal.

O Drive ready for insertion or removal.

NOTE: The drive status indicator remains o until all hard

drives are initialized after the system is turned on. Drives are

not ready for insertion or removal during this time.

Flashes green, amber, and then turns o Predicted drive failure

Flashes amber four times per second Drive failed

Flashes green slowly Drive rebuilding

Steady green Drive online

Flashes green for three seconds, amber for three seconds,

and then turns o after six seconds

Rebuild stopped

NIC indicator codes

The NIC on the back panel has an indicator that provides information about the network activity and link status. The activity LED

indicates whether the NIC is currently connected or not. The link LED indicates the speed of the connected network.

Figure 8. NIC indicators

1. link indicator 2. activity indicator

Table 7. NIC indicators

Convention Status Condition

A Link and activity indicators are o The NIC is not connected to the network.

B Link indicator is green The NIC is connected to a valid network at its maximum

port speed (1 Gbps or 10 Gbps).

Convention Status Condition

C Link indicator is amber The NIC is connected to a valid network at less than its

maximum port speed.

D Activity indicator is ashing green Network data is being sent or received.

Internal dual SD module indicator codes

The Internal Dual SD module (IDSDM) provides you with a redundant SD card solution. You can congure the IDSDM for storage or

as the OS boot partition. The IDSDM card oers the following features:

• Dual card operation — maintains a mirrored conguration by using SD cards in both the slots and provides redundancy.

NOTE: When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of System Setup, the

information is replicated from one SD card to another.

• Single card operation — single card operation is supported, but without redundancy.

The following table describes the IDSDM indicator codes:

Table 8. IDSDM indicator codes

Convention IDSDM indicator code Description

A Green Indicates that the card is online.

B Flashing green Indicates rebuild or activity.

C Flashing amber Indicates card mismatch or that the card has failed.

D Amber Indicates that the card is oine, has failed, or is write-

protected.

E Not lit Indicates that the card is missing or is booting.

iDRAC Direct LED indicator codes

The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem.

NOTE: The iDRAC Direct LED indicator does not turn on when the USB port is used in the USB mode.

Figure 9. iDRAC Direct LED indicator

1. iDRAC Direct status indicator

The iDRAC Direct LED indicator table describes iDRAC Direct activity when conguring iDRAC Direct by using the management port

(USB XML Import).

Table 9. iDRAC Direct LED indicators

Convention iDRAC Direct LED

indicator pattern

Condition

A Green Turns green for a minimum of two seconds to indicate the start and end of a le

transfer.

B Flashing green Indicates le transfer or any operation tasks.

C Green and turns o Indicates that the le transfer is complete.

D Not lit Indicates that the USB is ready to be removed or that a task is complete.

The following table describes iDRAC Direct activity when conguring iDRAC Direct by using your laptop and cable (Laptop Connect):

Table 10. iDRAC Direct LED indicator patterns

iDRAC Direct LED

indicator pattern

Condition

Solid green for two

seconds

Indicates that the laptop is connected.

Flashing green (on for two

seconds and o for two

seconds)

Indicates that the laptop connected is recognized.

Turns o Indicates that the laptop is unplugged.

Indicator codes for redundant power supply unit

Each AC power supply unit (PSU) has an illuminated translucent handle that indicates whether power is present or whether a power

fault has occurred.

Figure 10. AC PSU status indicator

1. AC PSU status indicator or handle

Table 11. Redundant AC PSU status indicator

Convention Power Indicator

Pattern

Condition

A Green A valid power source is connected to the PSU and the PSU is operational.

B Flashing green When the PSU rmware is being updated, the PSU handle ashes green.

CAUTION: Do not disconnect the power cord or unplug the PSU when

updating rmware. If rmware update is interrupted, the PSUs will not

function. You must roll back the PSU rmware by using Dell Lifecycle

Controller. For more information, see Dell Lifecycle Controller User’s Guide at

Dell.com/idracmanuals.

C Flashing green and

turns o

When hot-adding a PSU, the PSU handle ashes green ve times at 4 Hz rate and

turns o. This indicates that there is a PSU mismatch with respect to eciency,

feature set, health status, and supported voltage.

CAUTION: For AC PSUs, use only PSUs with the Extended Power

Performance (EPP) label on the back.

NOTE: Ensure that both the PSUs are of the same capacity.

NOTE: Mixing PSUs from previous generations of Dell PowerEdge servers can

result in a PSU mismatch condition or failure to turn the system on.

D Flashing amber Indicates a problem in the PSU.

CAUTION: When correcting a PSU mismatch, replace only the PSU with the

ashing indicator. Swapping the other PSU to make a matched pair can result

in an error condition and unexpected system shutdown. To change from a

High Output conguration to a Low Output conguration or vice versa, you

must turn o the system.

CAUTION: AC PSUs support both 220 V and 110 V input voltages with the

exception of Titanium PSUs, which support only 220 V. When two identical

PSUs receive dierent input voltages, they can output dierent wattages,

and trigger a mismatch.

CAUTION: If two PSUs are used, they must be of the same type and have the

same maximum output power.

CAUTION: Combining AC and DC PSUs is not supported and triggers a

mismatch.

E Not lit Power is not connected.

Locating Service Tag of your system

Your system is identied by a unique Express Service Code and Service Tag number. The Express Service Code is and Service Tag

are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the

chassis of the system. This information is used by Dell to route support calls to the appropriate personnel.

Your system is identied by a unique Express Service Code and Service Tag number. The Express Service Code is and Service Tag

are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the

chassis of the system. This information is used by Dell to route support calls to the appropriate personnel.

Documentation resources

This section provides information about the documentation resources for your system.

Table 12. Additional documentation resources for your system

Task Document Location

Setting up your system For information about installing the system into a

rack, see the Rack documentation included with

your rack solution.

Dell.com/poweredgemanuals

For information about turning on the system and

the technical specications of your system, see

the Getting Started With Your System document

that is shipped with your system.

Dell.com/poweredgemanuals

Conguring your system For information about the iDRAC features,

conguring and logging in to iDRAC, and

managing your system remotely, see the

Integrated Dell Remote Access Controller User's

Guide.

Dell.com/idracmanuals

For information about installing the operating

system, see the operating system

documentation.

Dell.com/operatingsystemmanuals

For information about understanding Remote

Access Controller Admin (RACADM)

subcommands and supported RACADM

interfaces, see the RACADM Command Line

Reference Guide for iDRAC.

Dell.com/idracmanuals

For information about updating drivers and

rmware, see the Methods to download

rmware and drivers section in this document.

Dell.com/support/drivers

Managing your system For information about systems management

software oered by Dell, see the Dell

OpenManage Systems Management Overview

Guide.

Dell.com/openmanagemanuals

For information about setting up, using, and

troubleshooting OpenManage, see the Dell

OpenManage Server Administrator User’s Guide.

Dell.com/openmanagemanuals

For information about installing, using, and

troubleshooting Dell OpenManage Essentials,

see the Dell OpenManage Essentials User’s

Guide.

Dell.com/openmanagemanuals

For information about installing and using Dell

SupportAssist, see the Dell EMC SupportAssist

Enterprise User’s Guide.

Dell.com/SupportAssist Enterprise

Task Document Location

For information about installing and using Active

System Manager (ASM), see the Active System

Manager User’s Guide.

Dell.com/asmdocs

For understanding the features of Dell Lifecycle

Controller (LCC), see the Dell Lifecycle

Controller User’s Guide.

Dell.com/idracmanuals

For information about partner programs

enterprise systems management, see the

OpenManage Connections Enterprise Systems

Management documents.

Dell.com/

omconnectionsenterprisesystemsmanagement

For information about connections and client

systems management, see the OpenManage

Connections Client Systems Management

documentation.

Dell.com/dellclientcommandsuitemanuals

For information about viewing inventory,

performing conguration and monitoring tasks,

remotely turning on or o servers, and enabling

alerts for events on servers and components

using the Dell Chassis Management Controller

(CMC), see the CMC User’s Guide.

Dell.com/esmmanuals

Understanding event and

error messages

For information about checking the event and

error messages generated by the system

rmware and agents that monitor system

components, see the Dell Event and Error

Messages Reference Guide.

Dell.com/openmanagemanuals > OpenManage

software

Technical specications

Chassis dimensions

This section describes the physical dimensions of the system.

Figure 11. Chassis dimensions of the PowerEdge R330 system

Table 13. Dimensions of the Dell PowerEdge R330 system

X Xa Y Z (with bezel) Z (without

bezel)

Za (with

bezel)

Za (without

bezel)

482.4 mm

(18.99 inches)

434.0 mm

(17.08 inches)

42.4 mm (1.66

inches)

681.2 mm

(26.81 inches)

666.2 mm

(26.22

inches)

35.1 mm (1.38

inches)

20.1 mm (0.79

inches)

607.0 mm

(23.89

inches)

Chassis weight

This section describes the weight of the system.

Table 14. Chassis weight

System Maximum weight (with all hard drives/SSDs)

PowerEdge R330 26.02 Kg (30.42 lb)

Processor specications

Processor Specication

Type The PowerEdge R330 supports any one of the processors listed here:

• Intel E3-1200 v5 or v6 series

• Intel Core i3 6100 series

• Intel Celeron G3900 series

• Intel Celeron G3930

• Intel Pentium G4500 series

• Intel Pentium G4600 series

Expansion bus specications

PCI Express

(PCIe)

Generation 3

expansion slots

(with optional

expansion card

risers)

Specication

LP SLOT 1 One half-height, half-length x4 link

FH SLOT 2 One full-height, half-length x8 link

PCI Express

Generation 3

expansion slots

(without

expansion card

risers)

Specication

PCIE_G3_X4 One half-height, half-length x4 link for PERC card

PCIE_G3_X8 One x8 link for riser

Memory specications

Memory Specication

Architecture 1600 MT/s, 1866 MT/s, 2133 MT/s, or 2400 MT/s DDR4 Unbuered DIMMs

Support for advanced ECC or memory optimized operation

Memory module

sockets

Four 288-pin sockets

Memory module

capacities (UDIMM)

4 GB (single-rank), 8 GB (single- and dual-rank), 16 GB (single- and dual-rank)

Minimum RAM 4 GB

Maximum RAM 64 GB

Power specications

Power supply

unit Specication

Power rating per

power supply unit

350 W (Platinum) (100–240 V AC, 50/60 Hz, 4.8 A–2.4 A)

Heat dissipation 1357.1 BTU/hr

NOTE: Heat dissipation is calculated by using the power supply wattage rating.

Voltage 100-240 V AC, autoranging, 50/60 Hz

NOTE: This system is also designed to be connected to IT power systems with a phase-to-phase

voltage not exceeding 230 V.

Storage controller specications

Storage

controller Specication

Storage controller

type

PERC H730, PERC H330, PERC H830, PERC S130.

NOTE: Your system supports software RAID S130 and a PERC card.

For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC)

documentation at Dell.com/storagecontrollermanuals.

Drive specications

Hard drives

The PowerEdge R330 system supports SAS, SATA, Nearline SAS hard drives and Solid State Drives (SSDs).

Drives Specication

Eight hard drive

systems

Up to eight 2.5-inch, hot swappable SAS, SATA, SATA SSD, or Nearline SAS hard drives.

Four hard drive

systems

Up to four 3.5-inch cabled hard drives, or

Up to four 3.5-inch hot swappable SATA, or Nearline SAS hard drives, or

Up to four 2.5-inch hot swappable SATA, or Nearline SAS hard drives in 3.5-inch adapters

Optical drive

The PowerEdge R330 system supports one optional slim SATA DVD-ROM drive or DVD+/-RW drive.

Ports and connectors specications

USB ports

The PowerEdge R330 system supports:

• USB 2.0-compliant ports on the front panel

• USB 3.0-compliant ports on the back panel

• USB 3.0-compliant internal port

The following table provides more information about the USB specications:

Table 15. USB specications

System Front panel Back panel Internal

PowerEdge R330 Two 4-pin, USB 2.0-compliant

ports

Two 9-pin, USB 3.0-compliant

port One 9-pin, USB 3.0-compliant

port

NIC ports

The PowerEdge R330 system supports two 10/100/1000 Mbps Network Interface Controller (NIC) ports on the back panel.

iDRAC8

The PowerEdge R330 system supports one optional dedicated 1 GbE Ethernet on the iDRAC Enterprise port card.

Serial connector

The serial connector connects a serial device to the system. The PowerEdge R330 system supports one serial connector on the

back panel, which is a 9-pin connector, Data Terminal Equipment (DTE), 16550-compliant.

VGA ports

The Video Graphic Array (VGA) port enables you to connect the system to a VGA display. The PowerEdge R330 system supports

two 15-pin VGA ports one each on the front and back panels.

SD vFlash

The PowerEdge R330 system supports one optional SD vFlash memory card on the iDRAC Enterprise port card.

NOTE: The card slot is available for use only if the iDRAC8 Enterprise license is installed on your system.

Internal Dual SD Module

The PowerEdge R330 system supports two optional ash memory card slots with an internal dual SD module.

NOTE: One card slot is dedicated for redundancy.

Video specications

The PowerEdge R330 system supports Integrated Matrox G200 with iDRAC8 and 16 MB application memory.

Table 16. Supported video resolution options

Resolution Refresh Rate (Hz) Color Depth (bit)

640 x 480 60, 70 8, 16, 32

800 x 600 60, 75, 85 8, 16, 32

1024 x 768 60, 75, 85 8, 16, 32

1152 X 864 60, 75, 85 8, 16, 32

1280 x 1024 60, 75 8, 16, 32

1440 x 900 60 8, 16, 32

Expanded operating temperature

NOTE: When operating in the expanded temperature range, system performance may be impacted.

NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD

and in the System Event Log.

Expanded

operating

temperature

Specications

Continuous

operation

5°C to 40°C (40°F to 104°F) at 5% to 85% RH with 29°C (84.2°F)dew point.

NOTE: Outside the standard operating temperature (10°C to 35°C(50°F to 95°F)), the system

can operate continuously down to 5°C (40°F) or as high as 40°C (104°F).

For temperatures between 35°C( 95°F) and 40°C(104°F), de-rate maximum allowable temperature by 1°C

per 175 m (33.8°F per 574.14 ft) above 950 m (3116.8 ft).

≤ 1% of annual

operating hours

–5°C to 45°C (23°F to 113°F) at 5% to 90% RH with 29°C (84.2°F) dew point.

NOTE: Outside the standard operating temperature (10°C to 35°C(50°F to 95°F)),, the system

can operate down to –5°C (23°F)or up to 45°C (113°F) for a maximum of 1% of its annual

operating hours.

For temperatures between 40°C (104°F) and 45°C (113°F), de-rate maximum allowable temperature by

1°C per 125 m (33.8°F per 410.105ft) above 950 m (3116.8 ft).

Expanded Operating

Temperature

Restrictions

• The operating temperature specied is for a maximum altitude of 3048 m (10,000 ft).

• Non-redundant power supply units are not supported.

• Non Dell qualied peripheral cards and/or peripheral cards greater than 25 W are not supported.

• Do not perform a cold startup below 5°C (40°F).

• Enable processor performance degrade.

Environmental specications

NOTE: For additional information about environmental measurements for specic system congurations, see Dell.com/

environmental_datasheets.

Temperature Specications

Storage –40°C to 65°C (–40°F to 149°F)

Continuous

operation (for

altitude less than

950 m or 3117 ft)

10°C to 35°C (50°F to 95°F) with no direct sunlight on the equipment.

Fresh air For information on fresh air, see Expanded Operating Temperature section.

Maximum

temperature

gradient (operating

and storage)

20°C/h (68°F/h)

Relative humidity Specications

Storage 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be non-condensing at all times.

Operating 10% to 80% Relative Humidity with 29°C (84.2°F) maximum dew point.

Maximum

vibration Specications

Operating 0.26 Grms at 5 Hz to 350 Hz (operation orientation).

Storage 1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested).

Maximum shock Specications

Operating Six consecutively executed shock pulses in the positive and negative x, y, and z axes of 40 G for up to 2.3

ms.

Storage Six consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side

of the system) of 71 G for up to 2 ms.

Maximum

altitude Specications

Operating 3048 m (10,000 ft).

Storage 12,000 m (39,370 ft).

Operating

temperature de-

rating

Specications

Up to 35 °C (95 °F) Maximum temperature is reduced by 1°C/300 m (33.8°F/984.25 ft) above 950 m (3,117 ft)

The following section denes the limits to help avoid IT equipment damage and/or failure from particulates and gaseous

contamination. If the levels of particulates or gaseous pollution are beyond the specied limits and cause equipment damage or

failure, you may need to rectify the environmental conditions. Remediation of environmental conditions is the responsibility of the

customer.

Particulate

contamination Specications

Air ltration Data center air ltration as dened by ISO Class 8 per ISO 14644-1 with a 95% upper condence limit.

Particulate

contamination Specications

NOTE: Applies to data center environments only. Air ltration requirements do not apply to IT

equipment designed to be used outside a data center, in environments such as an oce or factory

oor.

NOTE: Air entering the data center must have MERV11 or MERV13 ltration.

Conductive dust Air must be free of conductive dust, zinc whiskers, or other conductive particles.

NOTE: Applies to data center and non-data center environments.

Corrosive dust • Air must be free of corrosive dust.

• Residual dust present in the air must have a deliquescent point less than 60% relative humidity.

NOTE: Applies to data center and non-data center environments.

Gaseous

contamination Specications

Copper coupon

corrosion rate

<300 Å/month per Class G1 as dened by ANSI/ISA71.04-1985.

Silver coupon

corrosion rate

<200 Å/month as dened by AHSRAE TC9.9.

NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity.

Initial system setup and conguration

Setting up your system

Complete the following steps to set up your system:

1. Unpack the system.

2. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation

Placemat at .Dell.com/poweredgemanuals.

3. Connect the peripherals to the system.

4. Connect the system to its electrical outlet.

5. Turn the system on by pressing the power button or by using iDRAC.

6. Turn on the attached peripherals.

iDRAC conguration

The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the

overall availability of Dell EMC systems. iDRAC alerts administrators to system issues, helps them perform remote system

management, and reduces the need for physical access to the system.

Options to set up iDRAC IP address

You must congure the initial network settings based on your network infrastructure to enable the communication to and from

iDRAC. You can set up the IP address by using one of the following interfaces:

Interfaces Document/Section

iDRAC Settings

utility

See Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals

Dell Deployment

Toolkit

See Dell Deployment Toolkit User’s Guide at Dell.com/openmanagemanuals

Dell Lifecycle

Controller

See Dell Lifecycle Controller User’s Guide at Dell.com/idracmanuals

Chassis or Server

LCD panel

See the LCD panel section

You must use the default iDRAC IP address 192.168.0.120 to congure the initial network settings, including setting up DHCP or a

static IP for iDRAC.

NOTE: To access iDRAC, ensure that you install the iDRAC port card or connect the network cable to the Ethernet

connector 1 on the system board.

NOTE: Ensure that you change the default user name and password after setting up the iDRAC IP address.

You can log in to iDRAC as:

• iDRAC user

• Microsoft Active Directory user

• Lightweight Directory Access Protocol (LDAP) user

The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card.

NOTE: You must have iDRAC credentials to log in to iDRAC.

For more information about logging in to iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's

Guide at Dell.com/idracmanuals.

Options to install the operating system

If the system is shipped without an operating system, install the supported operating system by using one of the following resources:

Table 17. Resources to install the operating system

Resources Location

Dell Systems Management Tools and Documentation media Dell.com/operatingsystemmanuals

Dell Lifecycle Controller Dell.com/idracmanuals

Dell OpenManage Deployment Toolkit Dell.com/openmanagemanuals

Dell certied VMware ESXi Dell.com/virtualizationsolutions

Supported operating systems on Dell PowerEdge systems Dell.com/ossupport

Installation and How-to videos for supported operating systems

on Dell PowerEdge systems

Supported Operating Systems for Dell PowerEdge Systems

Methods to download rmware and drivers

You can download the rmware and drivers by using any of the following methods:

Table 18. Firmware and drivers

Methods Location

From the Dell Support site Dell.com/support/home

Using Dell Remote Access Controller Lifecycle Controller (iDRAC

with LC)

Dell.com/idracmanuals

Using Dell Repository Manager (DRM) Dell.com/openmanagemanuals

Using Dell OpenManage Essentials (OME) Dell.com/openmanagemanuals

Using Dell Server Update Utility (SUU) Dell.com/openmanagemanuals

Using Dell OpenManage Deployment Toolkit (DTK) Dell.com/openmanagemanuals

Downloading the drivers and rmware

Dell recommends that you download and install the latest BIOS, drivers, and systems management rmware on your system.

Prerequisites

Ensure that you clear the web browser cache before downloading the drivers and rmware.

Steps

1. Go to Dell.com/support/drivers.

2. In the Drivers & Downloads section, type the Service Tag of your system in the Service Tag or Express Service Code box, and

then click Submit.

NOTE: If you do not have the Service Tag, select Detect My Product to allow the system to automatically detect

your Service Tag, or in General support, navigate to your product.

3. Click Drivers & Downloads.

The drivers that are applicable to your selection are displayed.

4. Download the drivers to a USB drive, CD, or DVD.

Pre-operating system management applications

You can manage basic settings and features of a system without booting to the operating system by using the system rmware.

Navigation keys

The navigation keys can help you quickly access the pre-operating system management applications.

Table 19. Navigation keys

Key Description

<Page Up> Moves to the previous screen.

<Page Down> Moves to the next screen.

Up arrow Moves to the previous eld.

Down arrow Moves to the next eld.

<Enter> Enables you to type a value in the selected eld (if applicable) or follow the link in the eld.

Spacebar Expands or collapses a drop-down list, if applicable.

<Tab> Moves to the next focus area.

NOTE: This feature is applicable for the standard graphic browser only.

<Esc> Moves to the previous page until you view the main screen. Pressing <Esc> in the main screen exits System BIOS

or iDRAC Settings/ Device Settings/Service Tag Settings and proceeds with system boot.

<F1> Displays the System Setup help.

System Setup

By using the System Setup screen, you can congure the BIOS settings, iDRAC settings, and device settings of your system.

NOTE: Help text for the selected eld is displayed in the graphical browser by default. To view the help text in the text

browser, press F1.

You can access system setup by using two methods:

• Standard graphical browser — The browser is enabled by default.

• Text browser — The browser is enabled by using Console Redirection.

Entering System Setup

1. Turn on, or restart your system.

2. Press F2 immediately after you see the following message:

F2 = System Setup

If your operating system begins to load before you press F2, wait for the system to nish booting, and then restart your system

and try again.

System Setup details

The System Setup Main Menu screen details are explained as follows:

Option Description

System BIOS Enables you to congure BIOS settings.

iDRAC Settings Enables you to congure iDRAC settings.

The iDRAC settings utility is an interface to set up and congure the iDRAC parameters by using UEFI

(Unied Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the

iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller

User’s Guide at Dell.com/idracmanuals.

Device Settings Enables you to congure device settings.

System BIOS Settings details

The System BIOS Settings screen details are explained as follows:

Option Description

System Information Species information about the system such as the system model name, BIOS version, and Service Tag.

Memory Settings Species information and options related to the installed memory.

Processor Settings Species information and options related to the processor such as speed and cache size.

SATA Settings Species options to enable or disable the integrated SATA controller and ports.

Boot Settings Species options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS boot

settings.

Network Settings Species options to change the network settings.

Integrated Devices Species options to manage integrated device controllers and ports and specify related features and options.

Serial

Communication

Species options to manage the serial ports and specify related features and options.

System Prole

Settings

Species options to change the processor power management settings, memory frequency, and so on.

System Security Species options to congure the system security settings, such as system password, setup password,

Trusted Platform Module (TPM) security. It also manages the power and NMI buttons on the system.

Miscellaneous

Settings

Species options to change the system date, time, and so on.

System Information details

The System Information screen details are explained as follows:

Option Description

System Model

Name

Species the system model name.

System BIOS

Version

Species the BIOS version installed on the system.

Option Description

System

Management

Engine Version

Species the current version of the Management Engine rmware.

System Service Tag Species the system Service Tag.

System

Manufacturer

Species the name of the system manufacturer.

System

Manufacturer

Contact

Information

Species the contact information of the system manufacturer.

System CPLD

Version

Species the current version of the system complex programmable logic device (CPLD) rmware.

UEFI Compliance

Version

Species the UEFI compliance level of the system rmware.

Memory Settings details

The Memory Settings screen details are explained as follows:

Option Description

System Memory

Size

Species the memory size in the system.

System Memory

Type

Species the type of memory installed in the system.

System Memory

Speed

Species the memory speed.

System Memory

Voltage

Species the memory voltage.

Video Memory Species the amount of video memory.

System Memory

Testing

Species whether the memory tests are run during system boot. Options are Enabled and Disabled. This

option is set to Disabled by default.

Memory Operating

Mode

Species the memory operating mode. The available option is Optimizer Mode.

Processor Settings details

The Processor Settings screen details are explained as follows:

Option Description

Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set

to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays

only one logical processor per core. This option is set to Enabled by default.

QPI Speed Enables you to control QuickPath Interconnect data rate settings.

Virtualization

Technology

Enables or disables the additional hardware capabilities provided for virtualization. This option is set to

Enabled by default.

Adjacent Cache

Line Prefetch

Optimizes the system for applications that need high utilization of sequential memory access. This option is

set to Enabled by default. You can disable this option for applications that need high utilization of random

memory access.

Option Description

Hardware

Prefetcher

Enables or disables the hardware prefetcher. This option is set to Enabled by default.

DCU Streamer

Prefetcher

Enables or disables the Data Cache Unit (DCU) streamer prefetcher. This option is set to Enabled by

default.

DCU IP Prefetcher Enables or disables the Data Cache Unit (DCU) IP prefetcher. This option is set to Enabled by default.

Congurable TDP Enables you to recongure the processor Thermal Design Power (TDP) levels during POST based on the

power and thermal delivery capabilities of the system. TDP veries the maximum heat the cooling system is

needed to dissipate. This option is set to Nominal by default.

NOTE: This option is only available on certain stock keeping units (SKUs) of the processors.

X2Apic Mode Enables or disables the X2Apic mode.

Dell Controlled

Turbo

Controls the turbo engagement. Enable this option only when System Prole is set to Performance.

NOTE: Depending on the number of installed CPUs, there may be up to four processor listings.

Number of Cores

per Processor

Controls the number of enabled cores in each processor. This option is set to All by default.

Processor 64-bit

Support

Species if the processor(s) support 64-bit extensions.

Processor Core

Speed

Species the maximum core frequency of the processor.

Processor 1 The following settings are displayed for each processor installed in the system:

Option Description

Family-Model-

Stepping

Species the family, model, and stepping of the processor as dened by Intel.

Brand Species the brand name.

Level 2 Cache Species the total L2 cache.

Level 3 Cache Species the total L3 cache.

Number of Cores Species the number of cores per processor.

SATA Settings details

The SATA Settings screen details are explained as follows:

Option Description

Embedded SATA Enables the embedded SATA option to be set to O, , AHCI, or RAID modes. This option is set to AHCI by

default.

Security Freeze

Lock

Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable

only for AHCI mode.

Write Cache Enables or disables the command for Embedded SATA drives during POST.

Port A For AHCI or RAID mode, BIOS support is always enabled.

Option Description

Model Species the drive model of the selected device.

Option Description

Drive Type Species the type of drive attached to the SATA port.

Capacity Species the total capacity of the hard drive. This eld is undened for removable

media devices such as optical drives.

Port B For AHCI or RAID mode, BIOS support is always enabled.

Option Description

Model Species the drive model of the selected device.

Drive Type Species the type of drive attached to the SATA port.

Capacity Species the total capacity of the hard drive. This eld is undened for removable

media devices such as optical drives.

Port C For AHCI or RAID mode, BIOS support is always enabled.

Option Description

Model Species the drive model of the selected device.

Drive Type Species the type of drive attached to the SATA port.

Capacity Species the total capacity of the hard drive. This eld is undened for removable

media devices such as optical drives.

Port D For AHCI or RAID mode, BIOS support is always enabled.

Option Description

Model Species the drive model of the selected device.

Drive Type Species the type of drive attached to the SATA port.

Capacity Species the total capacity of the hard drive. This eld is undened for removable

media devices such as optical drives.

Port E For AHCI or RAID mode, BIOS support is always enabled.

Option Description

Model Species the drive model of the selected device.

Drive Type Species the type of drive attached to the SATA port.

Capacity Species the total capacity of the hard drive. This eld is undened for removable

media devices such as optical drives.

Port F Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this eld to Auto

to enable BIOS support. Set it to OFF to turn o BIOS support.

For AHCI or RAID mode, BIOS support is always enabled.

Option Description

Model Species the drive model of the selected device.

Drive Type Species the type of drive attached to the SATA port.

Option Description

Capacity Species the total capacity of the hard drive. This eld is undened for removable

media devices such as optical drives.

Boot Settings details

The Boot Settings screen details are explained as follows:

Option Description

Boot Mode Enables you to set the boot mode of the system.

CAUTION: Switching the boot mode may prevent the system from booting if the operating system

is not installed in the same boot mode.

If the operating system supports UEFI, you can set this option to UEFI. Setting this eld to BIOS allows

compatibility with non-UEFI operating systems. This option is set to BIOS by default.

NOTE: Setting this eld to UEFI disables the BIOS Boot Settings menu. Setting this eld to BIOS

disables the UEFI Boot Settings menu.

Boot Sequence

Retry

Enables or disables the Boot Sequence Retry feature. If this option is set to Enabled and the system fails to

boot, the system reattempts the boot sequence after 30 seconds. This option is set to Enabled by default.

Hard-Disk Failover Species the hard drive that is booted in the event of a hard drive failure. The devices are selected in the

Hard-Disk Drive Sequence on the Boot Option Setting menu. When this option is set to Disabled, only the

rst hard drive in the list is attempted to boot. When this option is set to Enabled, all hard drives are

attempted to boot in the order selected in the Hard-Disk Drive Sequence. This option is not enabled for

UEFI Boot Mode.

Boot Option

Settings

Congures the boot sequence and the boot devices.

BIOS Boot Settings Enables or disables BIOS boot options.

NOTE: This option is enabled only if the boot mode is BIOS.

UEFI Boot Settings Enables or disables UEFI Boot options. The Boot options include IPv4 PXE and IPv6 PXE. This option is set

to IPv4 by default.

NOTE: This option is enabled only if the boot mode is UEFI.

Network Settings screen details

The Network Settings screen details are explained as follows:

Option Description

PXE Device n (n = 1

to 4)

Enables or disables the device. When enabled, a UEFI boot option is created for the device.

PXE Device n

Settings(n = 1 to 4)

Enables you to control the conguration of the PXE device.

UEFI iSCSI Settings screen details

You can use the iSCSI Settings screen to modify iSCSI device settings. The iSCSI Settings option is available only in the UEFI boot

mode. BIOS does not control network settings in the BIOS boot mode. For BIOS boot mode, the option ROM of the network

controller handles the network settings.

To view the UEFI ISCSI Settings screen, click System Setup Main Menu → System BIOS → Network Settings → UEFI ISCSI

Settings.

The UEFI ISCSI Settings screen details are explained as follows:

Option Description

ISCSI Initiator

Name

Species the name of the iSCSI initiator (iqn format).

ISCSI Device n (n =

1 to 4)

Enables or disables the iSCSI device. When disabled, a UEFI boot option is created for the iSCSI device

automatically.

Integrated Devices details

The Integrated Devices screen details are explained as follows:

Option Description

User Accessible

USB Ports

Enables or disables the USB ports. Selecting Only Back Ports On disables the front USB ports, selecting All

Ports O disables all USB ports. The USB keyboard and mouse operate during boot process in certain

operating systems. After the boot process is complete, the USB keyboard and mouse do not work if the

ports are disabled.

NOTE: Selecting Only Back Ports On and All Ports O disables the USB management port and

also restricts access to iDRAC features.

Internal USB Port Enables or disables the internal USB port. This option is set to Enabled by default.

Integrated Network

Card 1

Enables or disables the integrated network card.

Embedded NIC1

and NIC2 NOTE: The Embedded NIC1 and NIC2 options are only available on systems that do not have

Integrated Network Card 1.

Enables or disables the Embedded NIC1 and NIC2 options. If set to Disabled, the NIC may still be available

for shared network access by the embedded management controller. The embedded NIC1 and NIC2 options

are only available on systems that do not have Network Daughter Cards (NDCs). The Embedded NIC1 and

NIC2 option is mutually exclusive with the Integrated Network Card 1 option. Congure the Embedded NIC1

and NIC2 option by using the NIC management utilities of the system.

Embedded Video

Controller

Enables or disables the Embedded Video Controller option. This option is set to Enabled by default.

Current State of

Embedded Video

Controller

Displays the current state of the embedded video controller. The Current State of Embedded Video

Controller option is a read-only eld. If the Embedded Video Controller is the only display capability in the

system (that is, no add-in graphics card is installed), then the Embedded Video Controller is automatically

used as the primary display even if the Embedded Video Controller setting is set to Disabled.

OS Watchdog

Timer

If your system stops responding, this watchdog timer aids in the recovery of your operating system. When

this option is set to Enabled, the operating system initializes the timer. When this option is set to Disabled

(the default), the timer does not have any eect on the system.

Memory Mapped

I/O above 4 GB

Enables or disables the support for PCIe devices that need large amounts of memory. This option is set to

Enabled by default.

Slot Disablement Enables or disables the available PCIe slots on your system. The slot disablement feature controls the

conguration of PCIe cards installed in the specied slot. Slots must be disabled only when the installed

Option Description

peripheral card prevents booting into the operating system or causes delays in system startup. If the slot is

disabled, both the Option ROM and UEFI drivers are disabled.

Serial Communication details

The Serial Communication screen details are explained as follows:

Option Description

Serial

Communication Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. BIOS console redirection

can also be enabled and the port address can be specied. This option is set to Auto by default.

Serial Port Address Enables you to set the port address for serial devices. This option is set to Serial Device 1=COM2, Serial

Device 2=COM1 by default.

NOTE: You can use only Serial Device 2 for the Serial Over LAN (SOL) feature. To use console

redirection by SOL, congure the same port address for console redirection and the serial device.

NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The

serial MUX setting can independently be changed in iDRAC. Loading the BIOS default settings

from within the BIOS setup utility may not always revert the serial MUX setting to the default

setting of Serial Device 1.

External Serial

Connector Enables you to associate the External Serial Connector to Serial Device 1, Serial Device 2, or the Remote

Access Device by using this option.

NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by

SOL, congure the same port address for console redirection and the serial device.

NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The

serial MUX setting can independently be changed in iDRAC. Loading the BIOS default settings

from within the BIOS setup utility may not always revert this setting to the default setting of Serial

Device 1.

Failsafe Baud Rate Species the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate

automatically. This failsafe baud rate is used only if the attempt fails, and the value must not be changed.

This option is set to 115200 by default.

Remote Terminal

Type

Sets the remote console terminal type. This option is set to VT 100/VT 220 by default.

Redirection After

Boot

Enables or disables the BIOS console redirection when the operating system is loaded. This option is set to

Enabled by default.

System Prole Settings details

The System Prole Settings screen details are explained as follows:

Option Description

System Prole Sets the system prole. If you set the System Prole option to a mode other than Custom, the BIOS

automatically sets the rest of the options. You can only change the rest of the options if the mode is set to

Custom. This option is set to Performance Per Watt (OS).

NOTE: All the parameters on the system prole setting screen are available only when the System

Prole option is set to Custom.

CPU Power

Management

Sets the CPU power management. This option is set to OS DBPM by default.

Option Description

Memory Frequency Sets the speed of the memory. You can select Maximum Performance, Maximum Reliability, or a specic

speed.

Turbo Boost Enables or disables the processor to operate in the turbo boost mode. This option is set to Enabled by

default.

C1E Enables or disables the processor to switch to a minimum performance state when it is idle. This option is

set to Enabled by default.

C States Enables or disables the processor to operate in all available power states. This option is set to Enabled by

default.

Memory Refresh

Rate

Sets the memory refresh rate to either 1x or 2x. This option is set to 1x by default.

Uncore Frequency Enables you to select the Processor Uncore Frequency option.

Dynamic mode enables the processor to optimize power resources across the cores and uncore during

runtime. The optimization of the uncore frequency to either save power or optimize performance is

inuenced by the setting of the Energy Eciency Policy option.

Energy Ecient

Policy

Enables you to select the Energy Ecient Policy option.

The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to

target higher performance or better power savings.

Number of Turbo

Boot Enabled Cores

for Processor 1

Controls the number of turbo boost enabled cores for processor 1. The maximum number of cores is enabled

by default.

Monitor/Mwait Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system proles,

except Custom by default.

NOTE: This option can be disabled only if the C States option in the Custom mode is set to

disabled.

NOTE: When C States is set to Enabled in the Custom mode, changing the Monitor/Mwait setting

does not impact the system power or performance.

System Security Settings details

The System Security Settings screen details are explained as follows:

Option Description

Intel AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced

Encryption Standard Instruction Set (AES-NI). This option is set to Enabled by default.

System Password Sets the system password. This option is set to Enabled by default and is read-only if the password jumper

is not installed in the system.

Setup Password Sets the setup password. This option is read-only if the password jumper is not installed in the system.

Password Status Locks the system password. This option is set to Unlocked by default.

TPM Security NOTE: The TPM menu is available only when the TPM module is installed.

Enables you to control the reporting mode of the TPM. The TPM Security option is set to O by default.

You can only modify the TPM Status, TPM Activation, and Intel TXT elds if the TPM Status eld is set to

either On with Pre-boot Measurements or On without Pre-boot Measurements.

TPM Information Changes the operational state of the TPM. This option is set to No Change by default.

TPM Status Species the TPM status.

Option Description

TPM Command CAUTION: Clearing the TPM results in the loss of all keys in the TPM. The loss of TPM keys may

aect booting to the operating system.

Clears all the contents of the TPM. The TPM Clear option is set to No by default.

Intel TXT Enables or disables the Intel Trusted Execution Technology (TXT) option. To enable the Intel TXT option,

virtualization technology and TPM Security must be enabled with Pre-boot measurements. This option is set

to O by default.

Power Button Enables or disables the power button on the front of the system. This option is set to Enabled by default.

NMI Button Enables or disables the NMI button on the front of the system. This option is set to Disabled by default.

AC Power Recovery Sets how the system behaves after AC power is restored to the system. This option is set to Last by default.

AC Power Recovery

Delay

Sets the time delay for the system to power up after AC power is restored to the system. This option is set

to Immediate by default.

User Dened Delay

(60s to 240s)

Sets the User Dened Delay option when the User Dened option for AC Power Recovery Delay is

selected.

UEFI Variable

Access

Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables are

accessible in the operating system per the UEFI specication. When set to Controlled, selected UEFI

variables are protected in the environment and new UEFI boot entries are forced to be at the end of the

current boot order.

Secure Boot Policy When Secure Boot policy is set to Standard, the BIOS uses the system manufacturer’s key and certicates

to authenticate pre-boot images. When Secure Boot policy is set to Custom, the BIOS uses the user-

dened key and certicates. Secure Boot policy is set to Standard by default.

Secure Boot Policy

Summary

Species the list of certicates and hashes that secure boot uses to authenticate images.

Secure Boot Custom Policy Settings screen details

Secure Boot Custom Policy Settings is displayed only when the Secure Boot Policy option is set to Custom.

To view the Secure Boot Custom Policy Settings screen, click System Setup Main Menu → System BIOS → System Security →

Secure Boot Custom Policy Settings.

The Secure Boot Custom Policy Settings screen details are explained as follows:

Option Description

Platform Key Imports, exports, deletes, or restores the platform key (PK).

Key Exchange Key

Database

Enables you to import, export, delete, or restore entries in the Key Exchange Key (KEK) Database.

Authorized

Signature Database

Imports, exports, deletes, or restores entries in the Authorized Signature Database (db).

Forbidden

Signature Database

Imports, exports, deletes, or restores entries in the Forbidden Signature Database (dbx).

Miscellaneous Settings details

The Miscellaneous Settings screen details are explained as follows:

Option Description

System Time Enables you to set the time on the system.

System Date Enables you to set the date on the system.

Asset Tag Species the asset tag and enables you to modify it for security and tracking purposes.

Option Description

Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled. This option is set to

On by default.

NOTE: This option does not apply to 84-key keyboards.

F1/F2 Prompt on

Error

Enables or disables the F1/F2 prompt on error. This option is set to Enabled by default. The F1/F2 prompt

also includes keyboard errors.

Load Legacy Video

Option ROM

Enables you to determine whether the system BIOS loads the legacy video (INT 10H) option ROM from the

video controller. Selecting Enabled in the operating system does not support UEFI video output standards.

This eld is available only for UEFI boot mode. You cannot set the option to Enabled if UEFI Secure Boot

mode is enabled.

In-System

Characterization

Enables or disables In-System Characterization. This option is set to Disabled by default. The two other

options are Enabled and Enabled - No Reboot.

NOTE: The default setting for In-System Characterization is subject to change in future BIOS

releases.

When enabled, In-System Characterization (ISC) executes during POST upon detecting relevant change(s)

in system conguration to optimize system power and performance. ISC takes about 20 seconds to execute,

and system reset is needed for ISC results to be applied. The Enabled - No Reboot option executes ISC and

continues without applying ISC results until the next time system reset occurs. The Enabled option executes

ISC and forces an immediate system reset so that ISC results can be applied. It takes the system longer to

be ready due to the forced system reset. When disabled, ISC does not execute.

About Boot Manager

Boot manager enables you to add, delete, and arrange boot options. You can also access System Setup and boot options without

restarting the system.

Viewing Boot Manager

To enter Boot Manager:

1. Turn on, or restart your system.

2. Press F11 when you see the following message:

F11 = Boot Manager

If your operating system begins to load before you press F11, allow the system to complete the booting, and then restart your

system and try again.

Boot Manager main menu

Menu item Description

Continue Normal

Boot

The system attempts to boot to devices starting with the rst item in the boot order. If the boot attempt

fails, the system continues with the next item in the boot order until the boot is successful or no more boot

options are found.

One-shot Boot

Enables you to access boot menu, where you can select a one-time boot device to boot from.

Launch System

Setup

Enables you to access System Setup.

Launch Lifecycle

Controller

Exits the Boot Manager and invokes the Dell Lifecycle Controller program.

Menu item Description

System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell.

About Dell Lifecycle Controller

Dell Lifecycle Controller enables you to perform tasks such as conguring BIOS and hardware settings, deploying an operating

system, updating drivers, changing RAID settings, and saving hardware proles. For more information about Dell Lifecycle Controller,

see the documentation at Dell.com/idracmanuals.

Changing the boot order

About this task

You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if

you have selected BIOS for Boot Mode.

Steps

1. On the System Setup Main Menu screen, click System BIOS → Boot Settings.

2. Click Boot Option Settings → Boot Sequence.

3. Use the arrow keys to select a boot device, and use the plus (+) and minus (-) sign keys to move the device down or up in the

order.

4. Click Exit, and then click Yes to save the settings on exit.

Choosing the system boot mode

System Setup enables you to specify one of the following boot modes for installing your operating system:

• BIOS boot mode (the default) is the standard BIOS-level boot interface.

•Unied Extensible Firmware Interface (UEFI) (the default) boot mode is an enhanced 64-bit boot interface. If you have

congured your system to boot to UEFI mode, it replaces the system BIOS.

1. From the System Setup Main Menu, click Boot Settings, and select Boot Mode.

2. Select the boot mode you want the system to boot into.

CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in

the same boot mode.

3. After the system boots in the specied boot mode, proceed to install your operating system from that mode.

NOTE:

• Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems

do not support UEFI and can only be installed from the BIOS boot mode.

• For the latest information about supported operating systems, go to Dell.com/ossupport.

Creating a system and setup password

Prerequisites

Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password

features. For more information, see the System board jumper settings section.

NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you

need not provide the system password to boot the system.

Steps

1. To enter System Setup, press F2 immediately after turning on or rebooting your system.

2. On the System Setup Main Menu screen, click System BIOS → System Security.

3. On the System Security screen, verify that Password Status is set to Unlocked.

4. In the System Password eld, type your system password, and press Enter or Tab.

Use the following guidelines to assign the system password:

• A password can have up to 32 characters.

• The password can contain the numbers 0 through 9.

• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).

A message prompts you to reenter the system password.

5. Reenter the system password, and click OK.

6. In the Setup Password eld, type your setup password and press Enter or Tab.

A message prompts you to reenter the setup password.

7. Reenter the setup password, and click OK.

8. Press Esc to return to the System BIOS screen. Press Esc again.

A message prompts you to save the changes.

NOTE: Password protection does not take eect until the system reboots.

Using your system password to secure your system

About this task

If you have assigned a setup password, the system accepts your setup password as an alternate system password.

Steps

1. Turn on or reboot your system.

2. Type the system password and press Enter.

Next steps

When Password Status is set to Locked, type the system password and press Enter when prompted at reboot.

NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your

password. You have three attempts to type the correct password. After the third unsuccessful attempt, the system

displays an error message that the system has stopped functioning and must be turned o. Even after you turn o and

restart the system, the error message is displayed until the correct password is entered.

Deleting or changing system password and setup password

Prerequisites

Ensure that the password jumper is Enabled and the Password Status is set to Unlocked before attempting to delete or change the

existing system or setup password.

NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked.

Steps

1. To enter System Setup, press F2 immediately after a turning on or restarting your system.

2. On the System Setup Main Menu screen, click System BIOS → System Security.

3. On the System Security screen, verify that Password Status is set to Unlocked.

4. In the System Password eld, alter or delete the existing system password, and then press Enter or Tab.

5. In the Setup Password eld, alter or delete the existing setup password, and then press Enter or Tab.

If you change the system and setup password a message prompts you to reenter the new password. If you delete the system

and setup password, a message prompts you to conrm the deletion.

6. Press Esc to return to the System BIOS screen. Press Esc again, and a message prompts you to save the changes.

7. Select Setup Password, change or delete the existing setup password and press Enter or Tab.

NOTE: If you change the system password or setup password, a message prompts you to reenter the new password.

If you delete the system password or setup password, a message prompts you to conrm the deletion.

Operating with a setup password enabled

If Setup Password is set to Enabled, type the correct setup password before modifying the system setup options.

If you do not type the correct password in three attempts, the system displays the following message:

Invalid Password! Number of unsuccessful password attempts: <x> System Halted! Must power

down.

Even after you turn o and restart the system, the error message is displayed until the correct password is typed. The following

options are exceptions:

• If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system

password. For more information, see the System Security Settings screen section.

• You cannot disable or change an existing system password.

NOTE: You can use the password status option with the setup password option to protect the system password from

unauthorized changes.

Embedded systems management

The Dell Lifecycle Controller provides advanced embedded systems management throughout the lifecycle of the system. The Dell

Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.

NOTE: Certain platform congurations may not support the full set of features provided by the Dell Lifecycle Controller.

For more information about setting up the Dell Lifecycle Controller, conguring hardware and rmware, and deploying the operating

system, see the Dell Lifecycle Controller documentation at Dell.com/idracmanuals.

iDRAC Settings utility

The iDRAC settings utility is an interface to set up and congure the iDRAC parameters by using UEFI. You can enable or disable

various iDRAC parameters by using the iDRAC settings utility.

NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade.

For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.

Entering the iDRAC Settings utility

1. Turn on or restart the managed system.

2. Press F2 during Power-on Self-test (POST).

3. On the System Setup Main Menu page, click iDRAC Settings.

The iDRAC Settings screen is displayed.

Changing the thermal settings

The iDRAC settings utility enables you to select and customize the thermal control settings for your system.

1. Click iDRAC Settings → Thermal.

2. Under SYSTEM THERMAL PROFILE → Thermal Prole, select one of the following options:

• Default Thermal Prole Settings

• Maximum Performance (Performance Optimized)

• Minimum Power (Performance per Watt Optimized)

3. Under USER COOLING OPTIONS, set the Fan Speed Oset, Minimum Fan Speed, and Custom Minimum Fan Speed.

4. Click Back → Finish → Yes.

Installing and removing system components

Safety instructions

WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the

system by yourself.

WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric

shock.

CAUTION: Do not operate the system without the cover for a duration exceeding ve minutes.

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: Dell recommends that you always use a static mat and static strap while working on components inside the

system.

NOTE: To ensure proper operation and cooling, all bays in the system and system fans must be populated always with

either a component or with a blank.

Before working inside your system

1. Ensure that you follow the Safety instructions.

2. Turn o the system, including any attached peripherals.

3. Disconnect the system from the electrical outlet and disconnect the peripherals.

4. If applicable, remove the system from the rack. For more information, see the Rack Installation placemat at Dell.com/

poweredgemanuals.

5. If installed, remove the front bezel.

6. Remove the system cover.

Related links

Removing the optional front bezel

Removing the system cover

After working inside your system

Prerequisites

Follow the safety guidelines listed in the Safety instructions section.

Steps

1. Install the system cover.

2. If applicable, install the system into the rack.

For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals.

3. If removed, install the front bezel.

4. Reconnect the peripherals and connect the system to the electrical outlet.

5. Turn on the system, including any attached peripherals.

Related links

Installing the optional front bezel

Installing the system cover

Recommended tools

You need the following tools to perform the installation and removal procedures:

• Phillips #2 screwdriver

• Plastic scribe

• Wrist grounding strap connected to ground

Front bezel (optional)

The front bezel is attached to the front side of the system and prevents accidents while removing the hard drive or when pressing

the reset or power button. The front bezel can also be locked for additional security.

Removing the optional front bezel

Prerequisites

Follow the safety guidelines listed in the Safety instructions section.

Steps

1. Unlock the keylock at the left end of the bezel.

2. Lift the release latch next to the keylock.

3. Rotate the left end of the bezel away from the front panel.

4. Unhook the right end of the bezel and pull the bezel away from the system.

Figure 12. Removing the optional front bezel

1. bezel lock 2. front bezel

Installing the optional front bezel

Prerequisites

Follow the safety guidelines listed in the Safety instructions section.

Steps

1. Locate and remove the bezel key.

NOTE: The bezel key is attached to the back of the bezel.

2. Hook the right end of the bezel onto the chassis.

3. Fit the free end of the bezel onto the system.

4. Lock the bezel by using the key.

Figure 13. Installing the optional front bezel

1. lock 2. front bezel

System cover

Removing the system cover

Prerequisites

1. Ensure that you follow the Safety instructions.

2. Turn o the system, including any attached peripherals.

3. Disconnect the system from the electrical outlet and peripherals.

4. If installed, remove the front bezel.

Steps

1. Turn the latch release lock to the unlock position.

2. Lift the latch and rotate the latch toward the back of the system.

The system cover slides back, disengaging the tabs on the system cover from the slots on the chassis.

3. Hold the cover on both sides, and lift the cover away from the system.

Figure 14. Removing the system cover

1. latch release lock 2. latch

3. system cover

Next steps

Install the system cover.

Related links

Removing the optional front bezel

Installing the system cover

Prerequisites

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Ensure that all internal cables are connected and placed out of the way, and no tools or extra parts are left inside the system.

Steps

1. Align the slots on the system cover with the tabs on the chassis.

2. Push the system cover latch down.

The system cover slides forward and the slots on the system cover engage with the tabs on the chassis. The system cover

latch locks into place when the system cover is completely engaged with the tabs on the chassis.

3. Rotate the latch release lock clockwise to the locked position.

Figure 15. Installing the system cover

1. latch release lock 2. latch

3. system cover

Next steps

1. If removed, install the front bezel.

2. Reconnect the peripherals and connect the system to the electrical outlet.

3. Turn on the system, including any attached peripherals.

4. Follow the procedure listed in the After working inside your system section.

Related links

Installing the optional front bezel

Inside the system

Figure 16. Inside the system—with four 3.5-inch hot swappable hard drives

1. hard drive backplane 2. power interposer board

3. power supply unit (2) 4. expansion card riser

5. memory module sockets 6. processor

7. system board 8. cooling fan (4)

9. intrusion switch 10. hard drives

11. optical drive (optional) 12. control panel assembly

Figure 17. Inside the system—with eight 2.5-inch hard drives

1. optical drive (optional) 2. hard drive backplane

3. power interposer board 4. power supply unit (2)

5. expansion card riser 6. memory module socket (4)

7. processor 8. system board

9. cooling fan (4) 10. intrusion switch

11. hard drive (8) 12. control panel assembly

Figure 18. Inside the system—with four 3.5-inch cabled hard drives

1. hard drive (4) 2. power interposer board

3. power supply unit (2) 4. expansion card riser

5. memory module socket (4) 6. processor

7. system board 8. cooling fan (4)

9. intrusion switch 10. optional optical drive or 1.8-inch solid state drives

(optional)

11. control panel assembly

Intrusion switch

Removing the intrusion switch

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Keep the plastic scribe ready.

Steps

1. Disconnect the intrusion switch cable from the connector on the system board.

2. Remove the cable from the cable routing latch.

3. Using a plastic scribe, slide the intrusion switch and remove it from under the intrusion switch slot.

Figure 19. Removing the intrusion switch

1. intrusion switch 2. intrusion switch slot

3. intrusion switch cable 4. intrusion switch connector on the system board

5. cable routing clip

Next steps

1. Install the intrusion switch.

2. Follow the procedure listed in the After working inside your system section.

Related links

Installing the intrusion switch

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

Steps

1. Insert the intrusion switch into the intrusion switch slot.

2. Slide the intrusion switch until it locks into position.

3. Route the intrusion switch cable through the cable routing tab.

4. Connect the intrusion switch cable to the connector on the system board.

Figure 20. Installing the intrusion switch

Next steps

1. Follow the procedure listed in After working inside your system section.

Cooling shroud

The cooling shroud aerodynamically directs the airow across the entire system. The airow passes through all the critical parts of

the system, where the vacuum pulls air across the entire surface area of the heat sink, thus allowing increased cooling.

Removing the cooling shroud

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Ensure that you follow the Safety instructions.

2. Follow the procedure listed in Before working inside your system.

CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly,

resulting in shutdown of the system and loss of data.

Steps

Hold the cooling shroud and lift it away from the system.

Figure 21. Removing the cooling shroud

1. cooling shroud 2. guide on the cooling shroud

3. guide pin on the chassis wall

Next steps

1. Install the cooling shroud.

2. Follow the procedure listed in After working inside your system.

Related links

Installing the cooling shroud

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Ensure that you follow the Safety instructions.

2. Follow the procedure listed in Before working inside your system.

Steps

1. Align the guide on the cooling shroud with the guide pin on the chassis wall.

2. Lower the cooling shroud into the chassis until it is rmly seated.

When rmly seated, the memory socket numbers marked on the cooling shroud align with the respective memory sockets.

Figure 22. Installing the cooling shroud

1. cooling shroud 2. guide on the cooling shroud

3. guide pin on the chassis wall

Next steps

Follow the procedure listed in After working inside your system.

System memory

Your system supports DDR4 ECC unbuered DIMMs (UDIMMs).

NOTE: MT/s indicates memory module speed in Mega Transfers per second.

Memory bus operating frequency can be 1600 MT/s, 1866 MT/s, 2133 MT/s, or 2400 MT/s depending on the following factors:

• System prole selected (for example, Performance Optimized, Custom, or Dense Conguration Optimized)

• Maximum supported memory module frequency of the processors

The system contains four memory sockets — two sets of 2–sockets each. Each 2–socket set is organized into one channel. In each

2-socket set, the rst socket release lever is marked white and the second socket release lever is marked black.

Figure 23. Memory socket locations on the system board

Memory channels are organized as follows:

Processor 1 channel 0: memory sockets A1 and A3

channel 1: memory sockets A2 and A4

The following table shows the memory populations and operating frequencies for the supported congurations:

Table 20. Memory populations and operating frequencies for the supported congurations

Memory module type Memory modules

populated per

channel

Operating frequency (in

MT/s)

Maximum memory module ranks

per channel

1.2 V

ECC (UDIMM) 1 1600, 1866, 2133, 2400 Dual rank or single rank

2 1600, 1866, 2133, 2400 Dual rank or single rank

General memory module installation guidelines

Your system supports Flexible Memory Conguration, enabling the system to be congured and run in any valid chipset architectural

conguration. The following are the recommended guidelines for installing memory modules:

• x4 and x8 DRAM-based DIMMs can be mixed.

• Up to two dual- or single-rank ECC UDIMMs can be populated per channel.

• Populate DIMM sockets only if a processor is installed. For single-processor systems, sockets A1 to A4 are available.

• Populate all sockets with white release levers rst, and then all the sockets with black release levers.

• When mixing memory modules with dierent capacities, populate the sockets with memory modules with the highest capacity

rst. For example, if you want to mix 4 GB and 8 GB DIMMs, populate 8 GB DIMMs in the sockets with white release levers and

4 GB DIMMs in the sockets with black release levers.

• Memory modules of dierent capacities can be mixed provided other memory population rules are followed (for example, 4 GB

and 8 GB memory modules can be mixed).

• Mixing of more than two DIMM capacities in a system is not supported.

• Populate two DIMMs per processor (one DIMM per channel) at a time to maximize performance.

Sample memory congurations

The following table shows sample memory congurations for a single processor conguration.

NOTE: 1R and 2R in the following table indicate single and dual-rank memory modules respectively.

Table 21. Memory congurations—single processor

Populated system

capacity (in GB)

Memory

module size (in

GB)

Number of

memory

modules

Memory module rank,

organization, and frequency

memory module slot population

4 4 1 1R, x8, 2400 MT/s

1R, x8, 2133 MT/s

1R, x8, 1866 MT/s

8 4 2 1R, x8, 2400 MT/s

2R, x8, 2400 MT/s

A1, A2

8 1 1R, x8, 2400 MT/s

1R, x8, 2133 MT/s

2R, x8, 2133 MT/s

1R, x8, 1866 MT/s

2R, x8, 1866 MT/s

16 4 4 1R, x8, 2400 MT/s

2R, x8, 2400 MT/s

A1, A2, A3, A4

8 2 1R, x8, 2400 MT/s

1R, x8, 2133 MT/s

2R, x8, 2133 MT/s

A1, A2

16 1 2R, x8, 2400 MT/s

1R, x8, 1866 MT/s

2R, x8, 1866 MT/s

32 8 4 1R, x8, 2400 MT/s

2R, x8, 2400 MT/s

A1, A2, A3, A4

16 2 2R, x8, 2400 MT/s

1R, x8, 2133 MT/s

2R, x8, 2133 MT/s

1R, x8, 1866 MT/s

2R, x8, 1866 MT/s

A1, A2

Populated system

capacity (in GB)

Memory

module size (in

GB)

Number of

memory

modules

Memory module rank,

organization, and frequency

memory module slot population

64 16 4 2R, x8, 2400 MT/s

1R, x8, 2133 MT/s

2R, x8, 2133 MT/s

1R, x8, 1866 MT/s

2R, x8, 1866 MT/s

A1, A2, A3, A4

Removing a memory module

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Ensure that you follow the Safety instructions.

2. Follow the procedure listed in Before working inside your system.

3. Remove the cooling shroud.

WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the

memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the

components or metallic contacts on the memory module.

Steps

1. Locate the appropriate memory module socket.

2. To release the memory module from the socket, simultaneously press the ejectors on both ends of the memory module socket.

CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory

module or metallic contacts.

3. Lift the memory module away from the chassis.

Figure 24. Removing the memory module

1. memory module 2. memory module socket

3. memory module ejector (2)

Next steps

1. Install the memory module.

2. If you are removing a memory module permanently, install a memory module blank.

NOTE: The procedure to install a memory module blank is similar to the procedure to install a memory module.

3. Install the cooling shroud.

Related links

Installing a memory module

Removing the cooling shroud

Installing the cooling shroud

Installing a memory module

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Ensure that you read the Safety instructions.

2. Follow the procedure listed in Before working inside your system.

3. Remove the cooling shroud.

WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the

memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the

components or metallic contacts on the memory module.

Steps

1. Locate the appropriate memory module socket.

CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory

module or metallic contacts.

CAUTION: To prevent damage to the memory module or the memory module socket during installation, do not bend

or ex the memory module; insert both ends of the memory module simultaneously.

2. If a memory module or a memory module blank is installed in the socket, remove it.

NOTE: The procedure to remove a memory module blank is similar to the procedure to remove a memory module.

NOTE: Retain the removed memory module blank(s) for future use.

3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the memory

module in the socket.

NOTE: The memory module socket has an alignment key that enables you to install the memory module in the

socket in only one orientation.

CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory

module evenly.

4. Press the memory module with your thumbs until the socket levers rmly click into place.

When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the

other sockets that have memory modules installed.

Figure 25. Installing the memory module

1. memory module 2. alignment key

3. memory module socket ejector (2)

Next steps

1. Install the cooling shroud.

2. Follow the procedure listed in After working inside your system.

3. Press F2 to enter System Setup, and check the System Memory setting.

The System Memory Size indicates the installed memory.

4. If the System Memory Size is incorrect, one or more of the memory modules may not be installed properly. Ensure that the

memory modules are rmly seated in their sockets.

5. Run the system memory test in the system diagnostics.

Related links

Removing the cooling shroud

Installing the cooling shroud

Hard drives

Your system supports enterprise class hard drives. Enterprise class drives are designed for 24x7 operating environment. Selecting the

correct drive class enables the critical areas of quality, functionality, performance, and reliability to be optimized for the target

implementation.

Choosing the right drive type depends on the usage pattern. Due to industry advances, in some cases, the larger capacity drives

have been changed to a larger sector size. The larger sector size can have impacts on operating systems and applications. For more

information about these hard drives, see the 512e and 4Kn Disk Formats whitepaper and 4K Sector HDD FAQ document at

Dell.com/poweredgemanuals.

CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the

storage controller card to ensure that the host adapter is congured correctly to support hot swappable hard drive

removal and insertion.

CAUTION: Do not turn o or restart your system while the hard drive is being formatted. Doing so can cause a hard drive

failure.

Use only hard drives that have been tested and approved for use with the hard drive backplane.

When you format a hard drive, allow enough time for the formatting to be completed. Be aware that high-capacity hard drives can

take a long time to format.

Supported hard drive congurations

Depending on the conguration, your system supports one of the following:

Four hard drive

systems Up to four 3.5-inch hot-swappable SATA hard drives, or SATA solid state drives (SSDs)

Up to four 3.5-inch cabled hard drives

Six hard drive

systems

Up to four 3.5-inch cabled hard drives and two optional 1.8-inch SSDs in the optical drive slot

Eight hard drive

systems Up to eight 2.5-inch, hot-swappable hard drives/SSDs

NOTE: SAS/SATA hard drives cannot be mixed in a system.

The hot-swappable hard drives connect to the system board through the hard drive backplane. Hot-swappable hard drives are

supplied in hot-swappable hard drive carriers that t in the hard drive slots.

Removing a 2.5-inch hard drive blank

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive blanks installed.

1. Follow the safety guidelines listed in the Safety instructions section.

2. If installed, remove the front bezel.

Steps

Press the release button and slide the hard drive blank out of the hard drive slot.

Figure 26. Removing a 2.5-inch hard drive blank

1. hard drive blank 2. release button

Next steps

If removed, install the front bezel.

Related links

Removing the optional front bezel

Installing the optional front bezel

Installing a 2.5-inch hard drive blank

Prerequisites

1. Follow the safety guidelines listed in the Safety instructions section.

2. If installed, remove the front bezel.

Steps

Insert the hard drive blank into the hard drive slot until the release button clicks into place.

Figure 27. Installing a 2.5-inch hard drive blank

1. hard drive blank

Next steps

If removed, install the front bezel.

Removing a 3.5-inch hard drive blank

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that came with the product.

CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive blanks installed.

1. Follow the safety guidelines listed in the Safety instructions section.

2. If installed, remove the front bezel.

Steps

Press the release button and slide the blank out of the hard drive slot.

Figure 28. Removing a 3.5-inch hard drive blank

1. hard drive blank 2. release button

Next steps

If applicable, install the front bezel.

Installing a 3.5-inch hard drive blank

Prerequisites

1. Follow the safety guidelines listed in the Safety instructions section.

2. If installed, remove the front bezel.

Steps

Insert the hard drive blank into the hard drive slot until the release button clicks into place.

Figure 29. Installing a 3.5-inch hard drive blank

1. hard drive blank

Next steps

If applicable, install the front bezel.

Removing a 3.5-inch cabled hard drive carrier

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. If installed, remove the front bezel.

4. If connected, disconnect the power and data cable from the hard drive.

NOTE: The empty cabled hard drive carrier can be used as a blank.

Steps

1. Press the release tab on the hard drive carrier and slide the hard drive carrier out of the hard drive slot.

CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive carrier blanks installed.

2. Insert a hard drive blank in the empty hard drive slot.

Figure 30. Removing a cabled hard drive carrier

1. hard drive 2. power/data cable

3. release tab 4. hard drive carrier

Next steps

1. If required, install a hard drive in the hard drive carrier and install the hard drive carrier into the hard drive slot in the system.

2. If you are not replacing the hard drive immediately, insert a hard drive carrier in the empty hard drive slot.

3. Follow the procedure listed in After working inside your system.

Related links

Installing a 3.5-inch cabled hard drive carrier

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Keep the Phillips #2 screwdriver ready.

Steps

1. Press the release tab on the hard drive carrier and slide the hard drive carrier out of the system.

2. Install the hard drive into the hard drive carrier.

a. Secure the hard drive in place with screws.

3. Insert the hard drive carrier into the hard drive slot, and push the hard drive carrier until it clicks into place.

4. Connect the power and data cable to the hard drive.

• If connecting to the integrated SATA controller (SATA hard drives only), connect the SATA data cable to the SATA_A-D

connector on the system board.

• If connecting to a SAS RAID controller card (SAS or SATA hard drives), connect the data cable to the connector on the

card.

Figure 31. Installing a cabled hard drive carrier

1. power/data cable 2. hard drive

3. release tab 4. hard drive carrier

5. screw (4)

Next steps

1. Enter System Setup and ensure that the controller of the hard drive is enabled.

2. Exit System Setup and reboot the system.

3. Install any software required for the hard drive operation as described in the documentation for the hard drive.

Removing a cabled hard drive from a hard drive carrier

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Ensure that you follow the Safety instructions.

2. Follow the procedure listed in Before working inside your system.

3. Remove the cabled hard drive carrier.

4. Keep the Phillips #2 screwdriver ready.

Steps

1. Remove the screws from the side of the cabled hard drive carrier.

2. Remove the hard drive from the hard drive carrier.

Figure 32. Removing a cabled hard drive from a cabled hard drive carrier

1. screw (4) 2. cabled hard drive

3. cabled hard drive carrier

Next steps

1. Install the cabled hard drive in the hard drive carrier.

2. Install the hard drive carrier into the slot.

3. Follow the procedure listed in After working inside your system.

Related links

Removing a 3.5-inch cabled hard drive carrier

Installing a cabled hard drive into a hard drive carrier

Installing a 3.5-inch cabled hard drive carrier

Installing a cabled hard drive into a hard drive carrier

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Ensure that you follow the Safety instructions.

2. Follow the procedure listed in Before working inside your system.

3. Remove the hard drive carrier.

4. Keep the Phillips #2 screwdriver ready.

Steps

1. Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back of the hard drive

carrier.

2. Align the screw holes on the hard drive with the screw holes on the hard drive carrier.

When aligned correctly, the back of the hard drive is ush with the back of the hard drive carrier.

3. Install the screws to secure the hard drive to the hard drive carrier.

Figure 33. Installing a cabled hard drive to a cabled hard drive carrier

1. screw (4) 2. cabled hard drive

3. cabled hard drive carrier

Next steps

1. Install the cabled hard drive carrier.

2. Follow the procedure listed in After working inside your system.

Related links

Removing a 3.5-inch cabled hard drive carrier

Installing a 3.5-inch cabled hard drive carrier

Removing a hot swappable hard drive carrier

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that came with the product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. If installed, remove the front bezel.

3. Using the management software, prepare the hard drive for removal. For more information, see the documentation for the

storage controller.

If the hard drive is online, the green activity or fault indicator ashes when the hard drive is turned o. You can remove the hard

drive when the hard drive indicators turn o.

CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the

documentation supplied with your operating system.

NOTE: Hot swappable hard drives are supplied in hot swappable hard drive carriers that t in the hard drive slots.

Steps

1. Press the release button to open the hard drive carrier release handle.

2. Slide the hard drive carrier out of the hard drive slot.

CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive carrier blanks installed.

Figure 34. Removing a hot swappable hard drive or SSD

1. release button 2. hard drive carrier

3. hard drive carrier handle

Next steps

1. If you are not replacing the hard drive immediately, insert a hard drive carrier blank in the empty hard drive slot, or install a hard

drive carrier.

2. If removed, install the front bezel.

Related links

Removing the optional front bezel

Installing a 2.5-inch hot swappable hard drive blank

Installing a 3.5-inch hot swappable hard drive carrier blank

Installing a hot swappable hard drive carrier

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

CAUTION: Use only hard drives that have been tested and approved for use with the hard drive backplane.

CAUTION: Combining SAS and SATA hard drives in the same RAID volume is not supported.

CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard drive carrier

and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield

spring and make it unusable.

CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the

documentation supplied with your operating system.

CAUTION: When a replacement hot swappable hard drive is installed and the system is powered on, the hard drive

automatically begins to rebuild. Make absolutely sure that the replacement hard drive is blank or contains data that you

wish to have over-written. Any data on the replacement hard drive is immediately lost after the hard drive is installed.

NOTE: Hot swappable hard drives are supplied in hot swappable hard drive carriers that t in the hard drive slots.

1. If installed, remove the front bezel.

2. If installed, remove the hard drive carrier blank.

3. Install a hot swappable hard drive into the hot swappable hard drive carrier.

Steps

1. Press the release button on the front of the hot swappable hard drive carrier and open the hot swappable hard drive carrier

handle.

2. Insert the hot swappable hard drive carrier into the hard drive slot, and push the hot swappable hard drive carrier until it comes

in contact with the backplane.

3. Close the hot swappable hard drive carrier handle to lock the hot swappable hard drive carrier in place.

Figure 35. Installing a hot swappable hard drive carrier

1. release button 2. hard drive carrier

3. hard drive carrier handle

Next steps

If removed, install the front bezel.

Related links

Removing a 2.5-inch hard drive blank

Removing a 3.5-inch hot swappable hard drive carrier blank

Installing a hot swappable hard drive into a hot swappable hard drive carrier

Installing the optional front bezel

Removing the optional 1.8-inch solid state drives

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Ensure that you follow the Safety instructions.

2. Follow the procedure listed in Before working inside your system.

Steps

1. Disconnect the power and data cables from the back of the solid state drives (SSDs).

2. If required, disconnect the power and data cables from the system board.

Observe the routing of the power and data cables inside the chassis as you remove them from the system board and the optical

drive. You must route these cables properly when you replace them to prevent them from being pinched or crimped.

3. To release the SSD tray, press and push the tray release tab toward the front of the system.

Figure 36. Removing the 1.8-inch SSD tray

1. SSD tray 2. SSD

3. data and power cable 4. tray release tab

4. Slide the SSD carrier out of the system until it is free of the optical-drive slot.

5. Press the SSD release tab and lift the SSD from the tray.

Figure 37. Removing the 1.8-inch solid state drives from the SSD tray

1. SSD tray 2. tabs on the tray

3. SSD 4. SSD release tab

Next steps

1. Depending on your system conguration, install an optical drive or two 1.8-inch solid state drives.

2. If you are not immediately installing an optical drive or 1.8-inch SSDs, install an optical drive blank.

NOTE: Blanks must be installed on empty optical drive or tape drive slots to maintain FCC certication of the

system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airow inside the

system.

3. Follow the procedure listed in After working inside your system.

Related links

Installing the optional 1.8-inch solid state drives

Installing the optional optical drive

Installing the optional 1.8-inch solid state drives

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Ensure that you follow the Safety instructions.

2. Follow the procedure listed in Before working inside your system.

3. If installed, remove the optical drive blank or the solid state drives (SSDs) tray by pressing the blue release tab at the back of

the blank or tray and pushing the blank or tray out of the system.

Steps

1. Align and insert the SSD into the SSD tray.

2. Press the SSD until it locks into place.

Figure 38. Installing the 1.8-inch solid state drives into the SSD tray

1. SSD tray 2. tabs on the tray

3. SSD 4. SSD release tab

3. Press the SSD release tab on the SSD tray, and slide the SSD under the tabs on the tray.

4. Press the SSD until it locks into place.

5. Align the SSD tray with the optical drive slot on the front of chassis.

6. Slide the SSD tray into the slot until the latch snaps into place.

7. Connect the power and data cable to the back of the SSD.

8. Route the power and data cable underneath the cable routing latch of the system.

9. Connect the power and data cable to the connectors on the system board.

Figure 39. Installing the 1.8-inch SSD tray

1. SSD tray 2. SSD

3. data and power cable 4. tray release tab

Next steps

Follow the procedure listed in After working inside your system.

Related links

Removing the optional optical drive

Removing the optional 1.8-inch solid state drives

Removing a 2.5-inch hard drive from a 3.5-inch hard drive adapter

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that came with the product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Keep the Phillips #2 screwdriver ready.

3. Remove the 3.5-inch hard drive adapter from the 3.5-inch hot swappable hard drive carrier.

NOTE: A 2.5-inch hot swappable hard drive is installed in a 3.5-inch hard drive adapter, which is then installed in the 3.5-

inch hot swappable hard drive carrier.

Steps

1. Remove the screws from the side of the 3.5-inch hard drive adapter.

2. Remove the hard drive from the 3.5-inch hard drive adapter.

Figure 40. Removing a 2.5-inch hard drive from a 3.5-inch hard drive adapter

1. 3.5-inch hard drive adapter 2. screw (2)

3. 2.5-inch hard drive

Next steps

Install a 2.5-inch hard drive into a 3.5-inch hard drive adapter.

Installing a 2.5-inch hot swappable hard drive into a 3.5-inch hard drive adapter

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Keep the Phillips #2 screwdriver ready.

Steps

1. Align the screw holes on the 2.5-inch hot swappable hard drive with the screw holes on the 3.5-inch hard drive adapter.

2. Install the screws to secure the 2.5-inch hot swappable hard drive to the 3.5-inch hard drive adapter.

Figure 41. Installing a 2.5-inch hot swappable hard drive into a 3.5-inch hard drive adapter

1. 3.5-inch hard drive adapter 2. screw (2)

3. 2.5-inch hard drive

Next steps

Install the 3.5-inch adapter into the 3.5-inch hot swappable hard drive carrier.

Related links

Installing a 3.5-inch hard drive adapter into the 3.5-inch hot swappable hard drive carrier

Removing a 3.5-inch hard drive adapter from a 3.5-inch hot swappable hard drive carrier

Prerequisites

1. Follow the safety guidelines listed in the Safety instructions section.

2. Keep the Phillips #2 screwdriver ready.

3. Remove the 3.5-inch hot swappable hard drive carrier from the system.

Steps

1. Remove the screws from the rails on the 3.5-inch hot swappable hard drive carrier.

2. Lift the 3.5-inch hard drive adapter out of the 3.5-inch hot swappable hard drive carrier.

Figure 42. Removing a 3.5 inch hard drive adapter from a hard drive carrier.

1. 3.5-inch hot swappable hard drive carrier 2. screw (5)

3. 3.5-inch hard drive adapter 4. 2.5-inch hot swappable hard drive

Next steps

Remove the 2.5-inch hot swappable hard drive from a 3.5-inch hard drive adapter.

Related links

Removing a hot swappable hard drive carrier

Removing a 2.5-inch hot swappable hard drive from a 3.5-inch hard drive adapter

Installing a 3.5-inch hard drive adapter into the 3.5-inch hot swappable hard drive carrier

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Keep the Phillips #2 screwdriver ready.

3. Install the 2.5-inch hot swappable hard drive into the 3.5-inch hard drive adapter.

Steps

1. Insert the 3.5-inch hard drive adapter into the 3.5-inch hot swappable hard drive carrier with the connector end of the hard

drive toward the back of the 3.5-inch hot swappable hard drive carrier.

2. Align the screw holes on the 3.5-inch hard drive adapter and the 3.5-inch hard drive with the holes on the 3.5-inch hot

swappable hard drive carrier.

3. Install the screws to secure the 3.5-inch hard drive adapter to the 3.5-inch hot swappable hard drive carrier.

Figure 43. Installing a 3.5-inch hard drive adapter into a hot swappable hard drive carrier

1. 3.5-inch hot swappable hard drive carrier 2. screw (5)

3. hard drive adapter 4. 2.5-inch hard drive

Next steps

Install the 3.5-inch hot swappable hard drive carrier into the system.

Related links

Installing a 2.5-inch hot swappable hard drive into a 3.5-inch hard drive adapter

Installing a hot swappable hard drive carrier

Removing a hot swappable hard drive from a hard drive carrier

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: Hot swappable hard drives are supplied in hot swappable hard drive carriers that t in the hard drive slots.

1. Keep the Phillips #2 screwdriver ready.

2. Remove the hard drive carrier from the system.

Steps

1. Remove the screws from the side rails on the hard drive carrier.

2. Lift the hard drive out of the hard drive carrier.

Figure 44. Removing a hot swappable hard drive from a hard drive carrier

1. screw (4) 2. hard drive

3. hard drive carrier

Next steps

1. Install the hot swappable hard drive into the hard drive carrier.

2. Install the hot swappable hard drive carrier into the system.

Related links

Removing a hot swappable hard drive carrier

Installing a hot swappable hard drive into a hot swappable hard drive carrier

Installing a hot swappable hard drive carrier

Installing a hot swappable hard drive into a hot swappable hard drive carrier

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: Hot swappable hard drives are supplied in hot swappable hard drive carriers that t in the hard drive slots.

1. Keep the Phillips #2 screwdriver ready.

2. Remove the hot swappable hard drive carrier.

Steps

1. Insert the hot swappable hard drive into the hard drive carrier with the connector end of the hard drive toward the back.

2. Align the screw holes on the hard drive with the set of screw holes on the hard drive carrier.

When aligned correctly, the back of the hard drive is ush with the back of the hard drive carrier.

3. Attach the screws to secure the hard drive to the hard drive carrier.

Next steps

Install the hard drive carrier into the system.

Figure 45. Installing a hot swappable hard drive into a hot swappable hard drive carrier

1. screw (4) 2. hard drive

3. hard drive carrier

Related links

Removing a hot swappable hard drive carrier

Installing a hot swappable hard drive carrier

Optical drive (optional)

Optical drives retrieve and store data on optical discs such as CD and DVD. Optical drives can be categorized into two basic types:

optical disc readers and optical disc writers.

Removing the optional optical drive

The procedure for removing an optical drive and optical drive blank is the same.

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

NOTE: Observe the routing of the power and data cables inside the chassis as you remove them from the system board

and the optical drive. Route these cables in the same way when you replace them to prevent them from being pinched or

crimped.

Steps

1. Disconnect the power and data cables from the back of the optical drive.

2. If required, disconnect the power and data cables from the system board.

3. To release the optical drive, press and push the release tab toward the front of the system.

4. Slide the optical drive out of the system.

Figure 46. Removing the optical drive

1. optical drive 2. data cable

3. power cable 4. release tab

Next steps

1. Depending on your system conguration, install an optical drive or two 1.8-inch solid state drives (SSDs).

2. If you are not immediately installing an optical drive or 1.8-inch SSDs, install an optical drive blank.

NOTE: Blanks must be installed on empty optical drive or tape drive slots to maintain FCC certication of the

system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airow inside the

system.

3. Follow the procedure listed in the After working inside your system section.

Related links

Installing the optional optical drive

Installing the optional 1.8-inch solid state drives

Supported hard drive congurations

Installing the optional optical drive

The procedure for installing an optical drive and optical drive blank is similar to the procedure to install an optical drive.

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. If installed, remove the optical drive blank by pressing the blue release tab at the back of the blank and pushing the blank out of

the system.

Steps

1. Align the optical drive with the optical drive slot on the front of the chassis.

2. Slide the optical drive into the slot until the latch snaps into place.

3. Connect the power and data cables to the back of the optical drive.

4. Route the power and data cables through the cable routing latch of the system.

5. Connect the power and data cables to the connectors on the system board.

Figure 47. Installing the optical drive

1. optical drive 2. data cable

3. power cable 4. release tab

Next steps

Follow the procedure listed in the After working inside your system section.

Cooling fans

Depending on your system conguration, your system can support up to four cooling fans.

NOTE: Hot swappable removal or installation of the fans is not supported.

NOTE: Each fan is listed in the management software of the system, referenced by the respective fan number. If there is

a problem with a particular fan, you can easily identify and replace the proper fan by noting down the fan numbers

provided on the cooling fans.

The following table shows the number of fans required for dierent system congurations:

Table 22. Number of fans based on system conguration

System conguration Number of fans

Systems with four 3.5-inch hard drives or four 2.5-inch hard drives with adapter 3

Systems with four 3.5-inch hard drives or four 2.5-inch hard drives with adapter with PCIe riser card 4

Systems with eight 2.5-inch hard drives 4

NOTE: Ensure that you install a cooling fan blank in an empty cooling fan bracket.

Removing the cooling fan blank

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: The procedure for removing each cooling fan blank is identical.

1. Follow the safety guidelines listed in Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

Steps

1. Press the release tabs and push the cooling fan blank to disengage it from the cooling fan bracket.

2. Lift the cooling fan blank out of the cooling fan bracket.

Figure 48. Removing a cooling fan blank

1. cooling fan blank (2) 2. cooling fan bracket

3. tab 4. release tab (2)

Next steps

1. Install the cooling fan.

2. Follow the procedure listed in the After working inside your system section.

Related links

Installing a cooling fan

Installing the cooling fan blank

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: The procedure for removing each cooling fan blank is identical.

1. Follow the safety guidelines listed in Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

Steps

1. Lower the cooling fan blank into the cooling fan bracket.

2. Insert the tabs on the cooling fan blanks into the slots on the cooling fan bracket.

3. Press the cooling fan blank until it clicks into place.

Figure 49. Installing a cooling fan blank

Next steps

Follow the procedure listed in the After working inside your system section.

Removing a cooling fan

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: The procedure for removing each fan is identical.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. If required, remove the cooling shroud.

Steps

1. Disconnect the power cable from the power connector on the system board by pressing the sides of the power cable.

2. Lift the fan out of the cooling fan bracket.

Figure 50. Removing a cooling fan

1. cooling fan 2. power cable connector

3. cooling fan bracket

Next steps

1. Install the cooling fan.

2. Follow the procedure listed in the After working inside your system section.

Related links

Removing the cooling shroud

Installing a cooling fan

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: The procedure for installing each fan is identical.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. If installed, remove the cooling fan blank.

4. If required, remove the cooling shroud.

Steps

1. Lower the fan into the cooling fan bracket.

2. Connect the power cable to the power cable connector on the system board.

Figure 51. Installing a cooling fan

1. cooling fan 2. power cable connector

3. cooling fan bracket

Figure 52. Installing a cooling fan

Next steps

1. Install the cooling shroud.

2. Follow the procedure listed in the After working inside your system section.

Related links

Removing the cooling fan blank

Removing the cooling shroud

Installing the cooling shroud

Internal USB memory key (optional)

The USB memory key installed inside your system can be used as a boot device, security key, or mass storage device.

To boot from the USB memory key, congure the USB memory key with a boot image and then specify the USB memory key in the

boot sequence in System Setup.

The internal USB connector is located on the system board.

Related links

System board connectors

Replacing the optional internal USB memory key

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Remove the expansion card riser.

Steps

1. Locate the USB port or USB memory key on the system board.

To locate the USB port, see the System board jumpers and connectors section.

2. If installed, remove the USB memory key from the USB port.

Figure 53. Removing the internal USB memory key

1. USB memory key 2. USB port

3. Insert the replacement USB memory key into the USB port.

Figure 54. Installing the internal USB memory key

1. USB memory key 2. USB port

Next steps

1. Install the expansion card riser.

2. Follow the procedure listed in the After working inside your system section.

3. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key.

Related links

Removing the expansion card riser

Installing the expansion card riser

Expansion cards and expansion card riser

An expansion card in the system is an add-on card that can be inserted into an expansion slot on the system board or riser card to

add enhanced functionality to the system through the expansion bus.

NOTE: A System Event Log (SEL) event is logged if an expansion card riser is unsupported or missing. It does not

prevent your system from turning on and no BIOS POST message or F1/F2 pause is displayed.

NOTE: The expansion card riser is optional for systems with four hard drives.

Expansion card installation guidelines

Your system supports PCIe Express Generation 3 cards. The following table provides riser congurations for R330 systems:

Table 23. Expansion card slots available on the expansion card riser

PCIe slot on the expansion card

riser

Height Length Link width Slot width

LP SLOT 1 Half Height Half Length x4 x8

FH SLOT 2 Full Height Half Length x8 x16

Table 24. Expansion card slots available on the system board

PCIe slot on the system board Height Length Link width Slot width

PCIE_G3_X4 Half Height Half Length x4 x8

NOTE: The expansion cards are not hot-swappable.

The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical t. The expansion cards

with the highest priority must be installed rst using the slot priority indicated. All other expansion cards must be installed in card

priority and slot priority order.

Table 25. Expansion card installation order

Card priority Card type Slot priority Maximum allowed

1 RAID PowerEdge RAID

Controller (PERC)

H730 and H330

Internal PERC slot 1

PERC H830 Full

Height

2 1

PERC H830 Low

Prole

1 1

2 10 Gb NICs Intel and Broadcom

Dual Port

2 1

Intel and Broadcom

Dual Port Low

Prole

1 1

3 FC8 HBA Qlogic QLE2562,

Qlogic QLE2560,

Emulex LPE12002,

Emulex LPE12000,

Emulex LPE15000,

2 1

Card priority Card type Slot priority Maximum allowed

and Emulex

LPE15002

Qlogic QLE2562,

Qlogic QLE2560,

Emulex LPE12002,

Emulex LPE12000,

Emulex LPE15000,

and Emulex

LPE15002 Low

Prole

1 1

4 1 Gb NICs Intel and Broadcom

Dual and Quad Port

2 1

Intel and Broadcom

Dual and Quad Port

Low Prole

1 1

5 Non-RAID 12GB SAS HBA Full

Height

2 1

12GB SAS HBA Low

Prole

1 1

Removing the expansion card riser

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

Steps

1. Lift and rotate the expansion card riser latch to open it.

2. Holding the touch points, lift the expansion card riser from the riser connector on the system board.

Figure 55. Removing and installing the expansion card riser

1. expansion card riser 2. touch point (2)

3. expansion card latch 4. guide slot on the chassis

5. riser connector on the system board 6. guide pin on the system board

7. guide slot on the expansion card riser

Next steps

1. Install the expansion card riser.

2. Follow the procedure listed in the After working inside your system section.

Related links

Installing the expansion card riser

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Install the expansion card into the expansion card riser.

Steps

1. Open the expansion card riser latch.

2. Align the following:

a. Guide on the expansion card riser with the guide pin on the system board.

b. Expansion card riser connector with the connector on the system board.

3. Lower the expansion card riser until the expansion card riser is rmly seated in the connector on the system board.

4. Close the expansion card riser latch.

Figure 56. Installing the expansion card riser

1. expansion card riser 2. guide on the expansion card riser

3. guide pin on the system board 4. riser connector on the system board

5. slot on the chassis 6. expansion card latch

Next steps

Follow the procedure listed in the After working inside your system section.

Related links

Installing an expansion card

Removing an expansion card

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Disconnect any cables connected to the expansion card or expansion card riser.

4. If installed, remove the expansion card riser.

Steps

1. Hold the expansion card by its edges and remove it from the expansion card riser connector.

2. If you are removing the card permanently, install a ller bracket in the empty expansion card slot and close the expansion card

latch.

NOTE: You must install a ller bracket over an empty expansion card slot to maintain Federal Communications

Commission (FCC) certication of the system. The brackets also keep dust and dirt out of the system and aid in

proper cooling and airow inside the system.

Figure 57. Removing the expansion card from the expansion card riser

1. touch point (2) 2. expansion card riser connector

3. expansion card riser 4. expansion card

Next steps

1. Install the ller bracket or expansion card, if applicable.

2. Install the expansion card riser

3. Follow the procedure listed in the After working inside your system section.

Related links

Installing an expansion card

Removing the expansion card riser

Installing the expansion card riser

Installing an expansion card

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Remove the expansion card riser.

4. If installed, remove the ller bracket.

Steps

1. Locate the expansion card connector on the riser.

2. Holding the expansion card by its edges, position the card so that the card connector aligns with the connector on the

expansion card riser.

3. Insert the card connector into the expansion card riser connector until the card is rmly seated.

4. If required, connect the cables to the expansion card.

Figure 58. Installing the expansion card in the expansion card riser

1. touch point (2) 2. expansion card riser connector

3. expansion card riser 4. expansion card

Figure 59. Installing the expansion card in the expansion card riser

1. PERC card 2. expansion card connector on the riser

3. touch point (2) 4. expansion card riser

5. LED connector on the system board 6. LED cable

7. LED connector on the PERC card

Next steps

1. Install the expansion card riser.

2. Follow the procedure listed in the After working inside your system section.

Related links

Removing the expansion card riser

Installing the expansion card riser

Removing the internal PERC card

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Remove the expansion card riser.

4. Keep the Phillips #2 screwdriver ready.

Steps

1. Remove the screw from the PERC card lock.

2. Turn the PERC card lock to disengage the lock from the PERC card.

3. Push the PERC card lock until the tab on the PERC card lock clicks into the slot on the chassis.

Figure 60. Opening the PERC card lock

1. slot on the chassis 2. tab on the PERC card lock

3. PERC card lock 4. screw on the PERC card lock

5. PERC card 6. PERC card slot

7. screw securing the PERC card to the chassis

4. Remove the screw that secures the PERC card to the chassis.

5. Disconnect the PERC card LED cable from the system board.

6. Hold the PERC card by the edges and pull the PERC card to disengage it from the PERC card slot.

7. Lift the PERC card away from the chassis.

Figure 61. Removing the internal PERC card

1. screw (2) 2. PERC card lock

3. PERC card 4. LED cable connector on the PERC card

5. PERC card LED cable 6. PERC card connector

7. LED cable connector on the system board

Next steps

1. Install the internal PERC card.

2. Install the expansion card riser.

3. Follow the procedure listed in the After working inside your system section.

Related links

Removing the expansion card riser

Installing the expansion card riser

Installing the internal PERC card

Prerequisites

1. Follow the safety guidelines listed in Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Remove the expansion card riser.

4. Keep the Phillips #2 screwdriver ready.

Steps

1. Connect the PERC LED cable to the LED cable connector on the PERC card.

2. Insert the PERC card in the PERC card slot.

3. Press and slide the tab on the PERC card lock to disengage it from the slot on the chassis.

4. Turn the internal PERC card lock to engage it with the PERC card.

5. Install the rst screw to secure the PERC card lock to the PERC card.

6. Install the second screw to secure the PERC card to the chassis.

NOTE: Use the two screws supplied with the system to secure the PERC card to the PERC card lock and the

chassis

7. Connect the PERC LED cable to the LED cable connector on the system board.

Figure 62. Installing the internal PERC card

Figure 63. Closing the PERC card lock

Next steps

1. Install the expansion card riser.

2. Follow the procedure listed in the After working inside your system section.

Related links

Removing the expansion card riser

Installing the expansion card riser

SD vFlash card (optional)

An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the iDRAC port card. It provides persistent

on-demand local storage and a custom deployment environment that enables automation of server conguration, scripts, and

imaging. It emulates USB device(s). For more information, see the Integrated Dell Remote Access Controller User's Guide at

Dell.com/idracmanuals.

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Removing the optional SD vFlash card

Prerequisites

1. Follow the safety guidelines listed in the Safety instructions section.

2. Locate the SD vFlash card slot at the back of the chassis.

Steps

To remove the SD vFlash card, push the SD vFlash card inward to release it, and pull the SD vFlash card from the SD vFlash

card slot.

Figure 64. Removing the optional SD vFlash card

1. SD vFlash card 2. SD vFlash card slot

Installing an optional SD vFlash card

Prerequisites

1. Follow the safety guidelines listed in the Safety instructions section.

2. Locate the SD vFlash card slot at the back of the chassis.

Steps

1. Install a the SD vFlash card by inserting the contact-pin end of the SD vFlash card into the SD vFlash card slot on the module.

NOTE: The slot is keyed to ensure correct insertion of the SD vFlash card.

2. Press the SD vFlash card inward to lock it into the SD vFlash card slot.

Figure 65. Installing an optional SD vFlash card

iDRAC port card (optional)

The iDRAC port card consists of a SD vFlash card slot and an iDRAC port. The iDRAC port card is used for advanced management

of the system. An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the system. It provides

persistent on-demand local storage and a custom deployment environment that allows automation of server conguration, scripts,

101

and imaging. It emulates USB device(s). For more information, see the Integrated Dell Remote Access Controller User's Guide at

Dell.com/esmmanuals.

The iDRAC port card consists of the SD vFlash card slot and an iDRAC port. The iDRAC port card features a dedicated NIC port and

is used for remote, advanced management of the system through the network.

An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the iDRAC port card. It provides persistent

on-demand local storage and a custom deployment environment that enables automation of server conguration, scripts, and

imaging. It emulates a USB device. For more information, see the Integrated Dell Remote Access Controller User's Guide at

Dell.com/idracmanuals.

Removing the optional iDRAC port card

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Keep the Phillips #2 screwdriver ready.

4. If connected, disconnect the network cable from the iDRAC port card.

5. Remove the cooling shroud.

Steps

1. Loosen the screw securing the iDRAC port card holder to the system board.

2. Pull the iDRAC port card to disengage it from the iDRAC port card connector on the system board, and remove the card from

the chassis.

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Figure 66. Removing the iDRAC port card

1. screw 2. iDRAC port

3. iDRAC port card board 4. SD vFlash media card slot

5. tabs on the iDRAC port 6. slots on the chassis

7. iDRAC port card connector 8. iDRAC port card holder

Next steps

1. Install the iDRAC port card.

2. Install the cooling shroud.

3. If disconnected, reconnect the network cable.

4. Follow the procedure listed in the After working inside your system section.

Related links

Removing the cooling shroud

Installing the optional iDRAC port card

Installing the cooling shroud

Installing the optional iDRAC port card

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

103

1. Ensure that you follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Keep the Phillips #2 screwdriver ready.

4. Remove the cooling shroud.

Steps

1. Align and insert the tabs on the iDRAC port card into the slots on the chassis.

2. Insert the iDRAC port card into the connector on the system board.

3. Tighten the screw that secures the iDRAC port card holder to the system board.

Figure 67. Installing the iDRAC port card

1. screw 2. iDRAC port

3. iDRAC port card board 4. SD vFlash media card slot

5. tabs on the iDRAC port 6. slots on the chassis

7. iDRAC port card connector 8. iDRAC port card holder

Next steps

1. Install the cooling shroud.

2. If disconnected, reconnect the network cable.

3. Follow the procedure listed in the After working inside your system section.

Related links

Removing the cooling shroud

Installing the cooling shroud

104

Internal dual SD module (optional)

The Internal Dual SD Module (IDSDM) card provides two SD card slots. This card oers the following features:

• Dual card operation — maintains a mirrored conguration by using SD cards in both the slots and provides redundancy.

NOTE: When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of System Setup, the

information is replicated from one SD card to another.

• Single card operation — single card operation is supported, but without redundancy.

Removing an (optional) internal SD card

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Remove the cooling shroud.

Steps

1. Locate the SD card slot on the internal dual SD module and press the card to release it from the slot.

NOTE: Temporarily label each SD card with its corresponding slot number before removal. Re-install the SD card(s)

into the corresponding slots.

2. Lift the SD card away from the internal dual SD module.

Figure 68. Removing internal SD card.

1. Internal Dual SD module 2. SD card 1

3. SD card 2 4. SD card slot 2

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5. SD card slot 1

Next steps

1. Install an internal SD card.

2. Follow the procedure listed in the After working inside your system section.

Installing an (optional) internal SD card

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Ensure that the Internal SD Card Port option is set to Enabled in System Setup.

4. If installed, remove the cooling shroud.

Steps

1. Locate the SD card connector on the internal dual SD module. Orient the SD card appropriately and insert the contact-pin end

of the card into the slot.

NOTE: The slot is keyed to ensure correct insertion of the card.

2. Press the card into the card slot to lock it into place.

Figure 69. Installing internal SD card.

1. Internal Dual SD module 2. SD card 1

3. SD card 2 4. SD card slot 2

5. SD card slot 1

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Next steps

Removing the optional internal dual SD module

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. If installed, remove the SD cards.

NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards

into the corresponding slots.

Steps

1. Locate the internal dual SD module (IDSDM) on the system board. To locate the internal dual SD module connector, see the

System board connectors section.

2. Holding the pull tab, lift the IDSDM out of the system.

Figure 70. Removing the internal dual SD module (IDSDM)

1. IDSDM 2. pull tab

3. IDSDM connector

The following table describes the IDSDM indicator codes:

Table 26. IDSDM indicator codes

Convention IDSDM indicator code Description

A Green Indicates that the card is online.

B Flashing green Indicates rebuild or activity.

C Flashing amber Indicates card mismatch or that the card has failed.

D Amber Indicates that the card is oine, has failed, or is write

protected.

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Convention IDSDM indicator code Description

E Not lit Indicates that the card is missing or is booting.

Next steps

1. Install the IDSDM.

2. If removed, install the SD cards.

3. Follow the procedure listed in the After working inside your system section.

Related links

Removing an optional internal SD card

Installing an optional internal SD card

Installing the optional internal dual SD module

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

NOTE: Temporarily label each SD card with its corresponding slot before removal.

Steps

1. Locate the internal dual SD module (IDSDM) connector on the system board. To locate the IDSDM connector, see the System

board connectors section.

2. Align the IDSDM with the connector on the system board.

3. Push the IDSDM until it is rmly seated on the system board.

Figure 71. Installing the optional internal dual SD module

1. IDSDM 2. pull tab

3. IDSDM connector

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Next steps

1. Install the SD cards.

NOTE: Re-install the SD cards into the same slots based on the labels you had marked on the cards during removal.

2. Follow the procedure listed in the After working inside your system section.

Related links

Installing an optional internal SD card

Heat sink and processor

Removing the heat sink

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is

necessary to maintain proper thermal conditions.

NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell

certied service technicians.

1. Ensure that you follow the safety guidelines listed in the Safety instructions section.

2. Keep the Phillips #2 screwdriver ready.

3. Follow the procedure listed in the Before working inside your system section.

4. Remove the cooling shroud.

WARNING: The heat sink and processor are too hot to touch for some time after the system has been powered down.

Allow the heat sink and processor to cool down before handling them.

Steps

1. Loosen one of the screws that secure the heat sink to the system board.

Allow some time (around 30 seconds) for the heat sink to loosen from the processor.

2. Loosen the screw that is diagonally opposite the screw you rst removed.

3. Repeat the procedure for the remaining two screws.

4. Lift the heat sink away from the system.

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Figure 72. Removing and installing a heat sink

1. captive screw (4) 2. heat sink

3. processor socket 4. slot (4)

Next steps

1. If you are removing only a faulty heat sink, install the replacement heat sink, if not, remove the processor.

2. Follow the procedure listed in the After working inside your system section.

Related links

Removing the cooling shroud

Installing the processor

Installing the cooling shroud

Installing the heat sink

Removing the processor

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell

certied service technicians.

1. Follow the safety guidelines listed in the Safety instructions section.

2. If you are upgrading your system, download the latest system BIOS version from Dell.com/support and follow the instructions

included in the compressed download le to install the update on your system.

NOTE: You can update the system BIOS by using the Dell Lifecycle Controller.

3. Follow the procedure listed in the Before working inside your system section.

4. Remove the cooling shroud.

5. Remove the heat sink.

6. Keep the Phillips #2 screwdriver ready.

WARNING: The processor will be hot to touch for some time after the system has been powered down. Allow the

processor to cool before removing it.

110

CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up

suddenly if not rmly held.

Steps

1. Release the socket lever by pushing the lever down and out from under the tab on the processor shield.

2. Lift the lever upward until the processor shield lifts.

CAUTION: The processor socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in

the processor socket when removing the processor out of the socket.

3. Lift the processor out of the socket.

NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do

not touch the bottom of the processor to avoid damage to the processor contacts. Touch only the side edges of the

processor.

Figure 73. Opening and closing the processor shield

1. processor shield 2. tab on the processor shield

3. socket lever

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Figure 74. Removing and installing a processor

1. pin-1 indicator of processor 2. processor

3. slot (2) 4. processor shield

5. socket lever 6. socket keys (2)

7. socket

Next steps

1. Install the processor.

2. Install the heat sink.

3. Follow the procedure listed in the After working inside your system section.

Related links

Removing the cooling shroud

Removing the heat sink

Installing the processor

Installing the heat sink

Installing the cooling shroud

Installing a processor

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Keep the Phillips #2 screwdriver ready.

4. If you are upgrading your system, download the latest system BIOS version from Dell.com/support and follow the instructions

included in the compressed download le to install the update on your system.

112

NOTE: You can also update the system BIOS by using the Dell Lifecycle Controller.

5. Remove the cooling shroud.

NOTE: If applicable, close the expansion card latch on the cooling shroud to release the full length card.

6. If connected, disconnect the cables from expansion card(s).

7. If installed, remove the expansion card riser.

WARNING: The heat sink and processor are too hot to touch for some time after the system has been powered down.

Allow the heat sink and processor to cool down before handling them.

CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is

necessary to maintain proper thermal conditions.

NOTE: If you are installing a single processor, it must be installed in socket CPU1.

Steps

1. Unpack the new processor.

NOTE: If the processor has previously been used in a system, remove any remaining thermal grease from the

processor by using a lint-free cloth.

2. Locate the processor socket.

3. If applicable, remove the socket protective cap.

4. Release the open rst socket-release lever near the unlock icon by pushing the lever down and out from under the tab.

5. Similarly, release the close rst socket-release lever near the lock icon by pushing the lever down and out from under the

tab. Lift the lever 90 degrees upward.

6. Hold the tab near the lock symbol on the processor shield and lift it up and out of the way.

CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor. Be

careful not to bend the pins in the socket.

CAUTION: While removing or reinstalling the processor, wipe your hands of any contaminants. Contaminants on the

processor pins such as thermal grease or oil can damage the processor.

7. Align the processor with the socket keys.

CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into

the socket.

8. Align the pin-1 indicator of the processor with the triangle on the system board.

9. Place the processor on the socket such that the slots on the processor align with the socket keys.

10. Close the processor shield.

11. Lower the close rst socket-release lever near the lock icon and push it under the tab to lock it.

12. Similarly, lower the open rst socket-release lever near the unlock icon and push it under the tab to lock it.

113

Figure 75. Installing a processor

1. socket-release lever 1 2. pin–1 corner of the processor

3. processor 4. slot (4)

5. processor shield 6. socket-release lever 2

7. processor socket 8. tab (4)

Next steps

NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper

thermal conditions.

1. Install the heat sink.

2. If removed, reinstall the PCIe expansion card riser.

3. If disconnected, reconnect the cables to the expansion card(s).

4. Follow the procedure listed in the After working inside your system.

5. While booting, press F2 to enter System Setup and verify that the processor information matches the new system

conguration.

6. Run the system diagnostics to verify that the new processor operates correctly.

Installing a heat sink

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

114

NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell

certied service technicians.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Install the processor.

4. Keep the Phillips #2 screwdriver ready.

Steps

1. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth.

2. Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the top of the processor.

CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating

the processor socket.

NOTE: The thermal grease syringe is intended for one-time use only. Dispose of the syringe after you use it.

Figure 76. Applying thermal grease on the top of the processor

1. processor 2. thermal grease

3. thermal grease syringe

3. Place the heat sink onto the processor.

4. Tighten one of the four screws to secure the heat sink to the system board.

5. Repeat the procedure for the remaining two screws.

115

Figure 77. Installing the heat sink

1. retention screw (4) 2. heat sink

3. processor socket 4. retention screw slot (4)

Next steps

1. Follow the procedure listed in the After working inside your system section.

2. While booting, press F2 to enter System Setup and verify that the processor information matches the new system

conguration.

3. Run the system diagnostics to verify that the new processor operates correctly.

Power supply units

Your system supports 350 W AC redundant power supply units (PSUs).

NOTE: If two PSUs are used, they must be of the same type and have the same maximum output power.

When two identical PSUs are installed, the PSU conguration is redundant (1 + 1). In redundant mode, power is supplied to the

system equally from both PSUs to maximize eciency.

When only one PSU is installed, the PSU conguration is non-redundant (1 + 0). Power is supplied to the system only by the single

PSU.

In a non-redundant conguration, install a PSU blank in the empty PSU slot.

Hot spare feature

Your system supports the hot spare feature that signicantly reduces the power overhead associated with power supply unit (PSU)

redundancy.

When the hot spare feature is enabled, one of the redundant PSUs is switched to the sleep state. The active PSU supports 100

percent of the load, thus operating at higher eciency. The PSU in the sleep state monitors output voltage of the active PSU. If the

output voltage of the active PSU drops, the PSU in the sleep state returns to an active output state.

If having both PSUs active is more ecient than having one PSU in the sleep state, the active PSU can also activate the sleeping

PSU.

The default PSU settings are as follows:

116

• If the load on the active PSU is more than 50 percent, then the redundant PSU is switched to the active state.

• If the load on the active PSU falls below 20 percent, then the redundant PSU is switched to the sleep state.

You can congure the hot spare feature by using the iDRAC settings. For more information about iDRAC settings, see the Integrated

Dell Remote Access Controller User’s Guide available at Dell.com/idracmanuals.

Removing a redundant power supply unit

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

CAUTION: The system requires one power supply unit (PSU) for normal operation. On power-redundant systems,

remove and replace only one PSU at a time in a system that is powered on.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Disconnect the power cable from the power source.

3. Disconnect the power cable from the PSU and remove the straps that bundle and secure the system cables.

4. Unlatch and lift the optional cable management arm if it interferes with PSU removal. For information about the cable

management arm, see the systems rack documentation at Dell.com/poweredgemanuals.

Steps

Press the release latch and pull the PSU out of the chassis.

Figure 78. Removing and installing a redundant PSU

1. release latch 2. PSU connector

3. power connector 4. PSU handle

Next steps

Install the PSU.

NOTE: If you are removing the PSU permanently, install a PSU blank.

Related links

Installing a redundant power supply unit

Installing the power supply unit blank

117

Installing a redundant power supply unit

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Verify that both power supply units (PSUs) are of the same type and have the same maximum output power.

NOTE: The maximum output power (shown in Watt) is listed on the PSU label.

3. If installed, remove the PSU blank.

Steps

Slide the new PSU into the chassis until the PSU is fully seated and the release latch snaps into place.

Figure 79. Installing a redundant PSU

1. release latch 2. power connector

3. PSU handle

Next steps

1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the rack

documentation of the system.

2. Connect the power cable to the PSU and plug the cable into a power outlet.

CAUTION: When connecting the power cable, secure the cable with the strap.

NOTE: When installing, hot-swapping, or hot-adding a new PSU in a system with two PSUs, allow several seconds

for the system to recognize the PSU and determine its status. The PSU status indicator turns green to signify that

the PSU is functioning properly.

Related links

Removing the power supply unit blank

Prerequisites

Ensure that you follow the Safety instructions.

118

Steps

If you are installing a second power supply unit (PSU), remove the PSU blank in the bay by pulling the blank outward.

CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-

redundant conguration. Remove the PSU blank only if you are installing a second PSU.

Figure 80. Removing the PSU blank

1. PSU blank 2. PSU bay

Installing the power supply unit blank

Install the power supply unit (PSU) blank only in the second PSU bay.

Prerequisites

CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-redundant

conguration. Remove the PSU blank only if you are installing a second PSU.

Steps

Align the PSU blank with the PSU bay, and push the PSU blank into the chassis until it clicks into place.

119

Figure 81. Installing the PSU blank

1. PSU blank 2. PSU bay

System battery

The system battery is used to power the real-time clock and storing the BIOS settings of the system.

Replacing the system battery

Prerequisites

1. Follow the safety guidelines listed in safety instructions section.

2. Follow the procedure listed in the Before working in your system section.

3. Remove the expansion card riser.

4. Keep the plastic scribe ready.

WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the

same or equivalent type recommended by the manufacturer. For more information, see the safety information that

shipped with your system.

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell

certied service technicians.

Steps

1. Locate the battery socket. For more information, see the System board connectors section.

CAUTION: To avoid damage to the battery connector, you must rmly support the connector while installing or

removing a battery.

2. Use a plastic scribe to pry out the system battery as shown in the following illustration:

120

Figure 82. Removing the system battery

1. plastic scribe 2. positive side of the battery connector

3. securing tabs

3. Install a new system battery by holding the battery with the "+" sign facing up and slide it under the securing tabs.

4. Press the battery into the connector until it snaps into place.

Figure 83. Installing the system battery

1. positive side of the battery connector 2. battery connector

Next steps

1. Install the expansion card riser.

2. Follow the procedure listed in the After working in your system section.

3. While booting, press F2 to enter System Setup and ensure that the battery is operating properly.

4. Enter the correct time and date in the System Setup Time and Date elds.

5. Exit System Setup.

Related links

Removing the expansion card riser

Installing the expansion card riser

Hard drive backplane

Depending on your system conguration, PowerEdge R330 supports:

• Four 3.5-inch or 2.5-inch SAS/SATA backplane or

• Eight 2.5-inch SAS/SATA backplane

121

Removing the hard drive backplane

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before

removing the backplane.

CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can insert

them in the same locations.

1. Follow the safety guidelines listed in Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Remove all hard drives.

4. Disconnect the SAS/SATA data, signal, and power cables from the backplane.

Steps

Press the release tabs and lift the backplane upward and slide it toward the back of the chassis.

Figure 84. Removing the four 3.5-inch or four 2.5-inch hard drive SAS/SATA backplane

1. guide pin (2) 2. hard drive or SSD backplane

3. release tab (2) 4. backplane power cable

5. backplane signal cable 6. SAS A connector on the backplane

7. hard drive or SSD connector (4)

122

Figure 85. Cabling diagram—Four 3.5-inch or four 2.5-inch hard drive SAS/SATA backplane

1. power interposer board (PIB) 2. signal cable connector on the system board

3. optical drive power cable connector on the system

board 4. system board

5. optical drive SATA connector on the system board 6. SAS connector on the system board

7. cable routing clip 8. backplane

9. optical drive 10. SAS connector on the backplane

11. signal cable connector on the backplane 12. power cable connector on the backplane

123

Figure 86. Removing the eight 2.5-inch SAS/SATA backplane

1. hard drive/SSD backplane 2. backplane power cable

3. backplane signal cable 4. SAS A cable connector

5. release tab (2) 6. SAS B cable connector

7. hard drive or SSD connector (8)

124

Figure 87. Cabling diagram—Eight 2.5-inch SAS/SATA backplane with PERC card

1. power interposer board (PIB) 2. Connector A on the PERC card

3. Connector B on the PERC card 4. PERC card

5. signal cable connector on the system board 6. optical drive power cable connector on the system

board

7. system board 8. optical drive SATA connector on the system board

9. backplane 10. SAS B connector on the backplane

11. SAS A connector on the backplane 12. optical drive

13. power cable connector on the backplane 14. signal cable connector on the backplane

125

Figure 88. Cabling diagram—Four 3.5-inch cabled hard drives

1. system board 2. optical drive SATA connector on the system board

3. SAS connector on the system board 4. cable routing clip

5. optical drive 6. cabled hard drive (4)

7. hard drive and optical drive power connector on the

system board

126

Figure 89. Cabling diagram—Four 3.5-inch cabled hard drives and PERC card

1. hard drive and optical drive power connector on the

system board 2. Connector A on the PERC card

3. PERC card 4. system board

5. optical drive SATA connector on the system board 6. cable routing clip

7. optical drive 8. cabled hard drive (4)

127

Figure 90. Cabling diagram—Four 3.5-inch cabled hard drives and two 1.8-inch SSDs

1. hard drive/SSD power cable connector on the system

board 2. system board

3. optical drive/solid state drive (SSD) SATA connector

on the system board 4. SATA0-3 connector on the system board

5. SATA SSD connector on the system board 6. cable routing clip

7. 1.8-inch SSD (2) 8. cabled hard drive (4)

128

Figure 91. Cabling diagram—Four 3.5-inch cabled hard drives, two 1.8-inch SSDs, and PERC card

1. hard drive/SSD power cable connector on the system

board 2. Connector A on the PERC card

3. PERC card 4. system board

5. optical drive/solid state drive SATA connector on the

system board 6. SATA SSD connector on the system board

7. cable routing latch 8. 1.8-inch SSD (2)

9. cabled hard drive (4)

Next steps

1. Install the hard drive backplane.

2. Follow the procedure listed in the After working inside your system section.

Related links

Removing a hot swappable hard drive carrier

Installing the hard drive backplane

129

Installing the hard drive backplane

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

CAUTION: To prevent damage to the control panel ex cable, do not bend the control panel ex cable after it is inserted

into the connector.

1. Follow the safety guidelines listed in Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

Steps

1. Align the slots on the hard drive backplane with the hooks on the chassis.

2. Press down the hard drive backplane until the release tabs snap into place.

3. Connect the SAS/SATA/SSD data, signal, and power cables to the backplane.

Figure 92. Installing the four 3.5 inch hard drive SAS/SATA backplane

1. guide (2) 2. hard-drive/SSD backplane

3. release tab (2) 4. backplane power cable

5. backplane signal cable 6. SAS_A connector on the backplane

7. hard-drive/SSD connector (4)

130

Figure 93. Installing the eight 2.5 inch SAS/SATA backplane

1. hard-drive/SSD backplane 2. backplane power cable

3. backplane signal cable 4. SAS_A cable connector

5. release tab (2) 6. SAS_B cable connector

7. hard-drive/SSD connector (8)

Next steps

1. Install the hard drives in their original locations.

2. Follow the procedure listed in the After working inside your system section.

Related links

Installing a hot swappable hard drive carrier

Control panel assembly

This section provides information about removing or installing the LCD control panel assembly.

Removing the LCD control panel assembly

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Keep the Phillips #2 screwdriver ready.

Steps

1. Disconnect the cables from the control panel board.

131

CAUTION: Do not use excessive force when removing the control panel as it can damage the connectors.

2. Hold the top edge of the LCD control panel at the corners and pull upward until the LCD control panel tabs are released.

3. Pull the control panel away from the chassis.

4. Remove the screws securing the LCD control panel board.

5. Lift the LCD control panel board away from the chassis.

Figure 94. Removing the LCD control panel—four 3.5-inch hot swappable hard drive chassis

1. LCD control panel 2. notches (6)

3. display module cable retention clip 4. display module cable

5. tabs on the LCD control panel (6)

132

Figure 95. Removing the LCD control panel board—four hard drive chassis

1. screw (2) 2. control panel connector cable

3. display module cable 4. LCD control panel board

5. USB connector cable 6. stando on the chassis (2)

Next steps

1. Install the LCD control panel assembly.

2. Follow the procedure listed in the After working inside your system section.

Related links

Installing the LCD control panel assembly

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Keep the Phillips #2 screwdriver ready.

Steps

1. Align the tabs on the control panel with the notches on the chassis.

2. Route the LCD cable through the cable retention clip.

3. Push the control panel toward the chassis until it snaps into place.

4. Align and install the LCD control panel board.

5. Secure the board in place with screws.

133

Figure 96. Installing the LCD control panel—four 3.5-inch hot swappable hard drive chassis

1. LCD control panel 2. notches (6)

3. display module cable retention clip 4. display module cable

5. tabs on the LCD control panel (6)

Figure 97. Installing the LCD control panel board—four hard drive chassis

1. screw (2) 2. control panel connector cable

3. display module cable 4. LCD control panel board

5. USB connector cable 6. stando on the chassis (2)

Next steps

Follow the procedure listed in the After working inside your system section.

134

Removing the LED control panel assembly

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Disconnect the cables connected to the control panel module.

CAUTION: Do not use excessive force when removing the control panel as it can damage the connectors.

Steps

1. For cabled hard drive chassis, perform the following steps:

a. Remove the screw(s) that secure the LED panel to the chassis.

b. Remove the LED panel.

2. Remove the screws that secure the control panel board to the chassis.

3. Lift the control panel board away from the chassis.

Figure 98. Removing the LED module—four cabled hard drive chassis

1. LED module 2. screw (2)

3. slot on the chassis

135

Figure 99. Removing the LED control panel board—four cabled hard drive chassis

1. screw (2) 2. control panel connector cable

3. control panel board 4. USB connector cable

5. stando on the chassis (2)

Next steps

1. Install the LED control panel assembly.

2. Follow the procedure listed in the After working inside your system section.

Related links

Installing the LED control panel assembly

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Follow the safety guidelines listed in safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

Steps

1. For cabled hard drive systems, perform the following steps:

a. Insert the LED panel into the slot in the chassis.

b. Secure the LED panel with the screws.

2. Insert the control panel board into the slot in the chassis and align the two screw holes on the control panel board with the

corresponding holes on the chassis.

3. Secure the control panel board with the screws.

4. Connect all the cables to the control panel board.

136

Figure 100. Installing the LED module—four cabled hard drive chassis

1. LED module 2. screw (2)

3. slot on the chassis

Figure 101. Installing the LED control panel board—four cabled hard drive chassis

Next steps

Follow the procedure listed in the After working inside your system section.

137

Power interposer board

The power interposer board (PIB) is a board that connects the redundant power supply units (PSUs) to the system board. The PIB is

only supported in systems with redundant PSUs.

Removing the power interposer board

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: The power interposer board is present only in systems that support redundant power supplies.

1. Follow the safety guidelines listed in Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Remove the power supply units from the system.

Steps

1. Disconnect the power distribution cables from the system board.

2. Remove the two screws securing the power interposer board (PIB) to the chassis.

3. Holding the PIB, lift it slightly to disengage it from the screw holes.

4. Slide the PIB toward the back of the chassis and lift it out of the chassis.

Figure 102. Removing the power interposer board

1. standos (2) 2. 10 pin cable to hard drive backplane

3. power interposer board 4. screw (2)

5. 28 pin cable to system board 6. 4 pin cable to system board

7. 8 pin cable to system board

138

NOTE: For systems without a hard drive backplane, do not connect the 10 pin cable.

Next steps

1. Install the power interposer board.

2. Follow the procedure listed in the After working inside your system section.

Related links

Removing a redundant power supply unit

Installing the power interposer board

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

1. Ensure that you follow the Safety instructions.

2. Follow the procedure listed in Before working inside your system.

3. Keep the Phillips #2 screwdriver ready.

Steps

1. Align the power interposer board (PIB) with the standos on the chassis.

2. Install the two screws that secure the PIB to the chassis.

3. Connect the power distribution cables to the system board and the hard drive power connector to the hard drive backplane.

Figure 103. Installing the power interposer board

1. standos (2) 2. 10 pin cable to hard drive backplane

3. power interposer board 4. screw (2)

5. 28 pin cable to system board 6. 4 pin cable to system board

7. 8 pin cable to system board

139

Next steps

1. Install the power supply units.

2. Follow the procedure listed in After working inside your system.

Related links

Installing a redundant power supply unit

Trusted Platform Module

Trusted Platform Module (TPM) is a dedicated microprocessor designed to secure hardware by integrating cryptographic keys into

devices. A software can use a Trusted Platform Module to authenticate hardware devices. As each TPM chip has a unique and

secret RSA key burned in as it is produced, it can perform the platform authentication.

CAUTION: Do not attempt to remove the Trusted Platform Module (TPM) from the system board. After the TPM is

installed, it is cryptographically bound to that specic system board. Any attempt to remove an installed TPM breaks the

cryptographic binding, and it cannot be re-installed or installed on another system board.

NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell

certied service technicians.

Installing the Trusted Platform Module

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell

certied service technicians.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

Steps

1. Locate the TPM connector on the system board.

NOTE: To locate the TPM connector on the system board, see the System board connectors section.

2. Align the edge connectors on the TPM with the slot on the TPM connector.

3. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board.

4. Press the plastic rivet until the rivet snaps into place.

Figure 104. Installing the TPM

1. rivet slot on the system board 2. plastic rivet

140

3. TPM 4. TPM connector

Next steps

1. Install the system board.

2. Follow the procedure listed in the After working inside your system section.

Related links

Installing the system board

Initializing the TPM for BitLocker users

Initialize the TPM.

For more information about initializing the TPM, see http://technet.microsoft.com/en-us/library/cc753140.aspx.

The TPM Status changes to Enabled, Activated.

Initializing the TPM for TXT users

1. While booting your system, press F2 to enter System Setup.

2. On the System Setup Main Menu screen, click System BIOS > System Security Settings.

3. From the TPM Security option, select On with Pre-boot Measurements.

4. From the TPM Command option, select Activate.

5. Save the settings.

6. Restart your system.

7. Enter System Setup again.

8. On the System Setup Main Menu screen, click System BIOS > System Security Settings.

9. From the Intel TXT option, select On.

System board

A system board (also known as the motherboard) is the main printed circuit board found in systems. The system board allows

communication between many of the crucial electronic components of the system, such as the central processing unit (CPU) and

memory, and also provides connectors for other peripherals. Unlike a backplane, a system board contains a signicant number of

subsystems such as the processor, expansion cards, and other components.

Removing the system board

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell

certied service technicians.

CAUTION: If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to create a

recovery key during program or System Setup. Be sure to create and safely store this recovery key. If you replace this

system board, you must supply the recovery key when you restart your system or program before you can access the

encrypted data on your hard drives.

CAUTION: Do not attempt to remove the TPM plug-in module from the system board. After the TPM plug-in module is

installed, it is cryptographically bound to that specic system board. Any attempt to remove an installed TPM plug-in

module breaks the cryptographic binding, and it cannot be re-installed or installed on another system board.

1. Follow the safety guidelines listed in Safety instructions section.

141

2. Keep the Phillips #2 screwdriver ready.

3. Follow the procedure listed in Before working inside your system.

4. Remove the following components:

a. cooling shroud

b. memory modules

c. cooling fan cables

d. expansion cards

e. expansion card riser

f. heat sink and processor

g. iDRAC port card, if installed

h. internal dual SD module, if installed

Steps

1. Disconnect all cables from the system board.

CAUTION: Take care not to damage the system identication button while removing the system board from the

chassis.

2. Remove the screws on the system board, and slide the system board toward the front of the chassis.

3. Hold the system board by the touch points and lift it out of the chassis.

CAUTION: To prevent damage to the system board, do not lift the system board by holding a memory module,

processor, or other components; hold the system board by its edges only.

142

Figure 105. Removing the system board

1. touch point (2) 2. screw (8)

3. system board

Next steps

1. Install the system board.

2. Follow the procedure listed in the After working inside your system section.

Related links

Removing the cooling shroud

Removing a memory module

Removing a cooling fan

Removing an expansion card

Removing the expansion card riser

Removing the optional iDRAC port card

Removing the heat sink

Removing the processor

Removing the optional internal dual SD module

143

Installing the system board

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell

certied service technicians.

CAUTION: Do not lift the system board by holding a memory module, processor, or other components.

CAUTION: Take care not to damage the system identication button while placing the system board into the chassis.

1. Follow the safety guidelines listed in Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

3. Keep the Phillips #2 screwdriver ready.

Steps

1. Hold the system board by its edges, and orient it toward the back of the chassis.

2. Lower the system board into the chassis until the connectors at the back of the system board align with the slots on the back

of the chassis.

3. Tighten the screws that secure the system board to the chassis.

144

Figure 106. Install the system board

1. touch point (2) 2. screw (8)

3. system board

Next steps

1. If required, install the Trusted Platform Module (TPM). See, the Installing the Trusted Platform Module section.

2. Reinstall the following components:

a. expansion card riser

b. memory modules

c. heat sink and processor

d. cooling shroud

e. iDRAC port card, if removed

f. internal dual SD module, if removed

3. Reconnect all cables to the system board.

NOTE: Ensure that the cables inside the system are routed through the cable routing latch.

4. Follow the procedure listed in the After working inside your system section.

145

5. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller

User’s Guide, at Dell.com/idracmanuals.

NOTE: If you are using Easy Restore, you do not have to import an existing iDRAC Enterprise license.

6. Ensure that you perform the following steps:

a. Use the Easy Restore feature to restore the service tag. See the Restoring the Service Tag by using the Easy Restore

feature section.

b. If the service tag is not backed up in the backup ash device, enter the system service tag manually. See the Entering the

system service tag by using System Setup section.

c. Update the BIOS and iDRAC versions.

d. Re-enable the Trusted Platform Module (TPM). See the Re-enabling the TPM for BitLocker users section.

Related links

Installing the cooling shroud

Installing a memory module

Installing a cooling fan

Installing an expansion card

Installing the expansion card riser

Installing the optional iDRAC port card

Installing the heat sink

Installing the processor

Installing the Trusted Platform Module

Restoring the Service Tag by using the Easy Restore feature

By using the Easy Restore feature, you can restore your Service Tag, license, UEFI conguration, and the system conguration data

after replacing the system board. All data is automatically backed up in a backup ash device. If BIOS detects a new system board

and the Service Tag in the backup ash device, BIOS prompts the user to restore the backup information.

1. Turn on the system.

If BIOS detects a new system board, and if the Service Tag is present in the backup ash device, BIOS displays the Service Tag,

the status of the license, and the UEFI Diagnostics version.

2. Perform one of the following steps:

After the restore process is complete, BIOS prompts to restore the system conguration data.

3. Perform one of the following steps:

• Press Y to restore the system conguration data.

• Press N to use the default conguration settings.

After the restore process is complete, the system restarts.

Entering the system Service Tag by using System Setup

If Easy Restore fails to restore the Service Tag, use System Setup to enter the Service Tag.

1. Turn on the system.

2. Press F2 to enter System Setup.

3. Click Service Tag Settings.

4. Enter the Service Tag.

NOTE: You can enter the Service Tag only when the Service Tag eld is empty. Ensure that you enter the correct

Service Tag. After the Service Tag is entered, it cannot be updated or changed.

5. Click Ok.

6. Import your new or existing iDRAC Enterprise license.

For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.

146

Using system diagnostics

If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The

purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you

are unable to x the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

Dell Embedded System Diagnostics

NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA)

diagnostics.

The Embedded System Diagnostics provides a set of options for particular device groups or devices allowing you to:

• Run tests automatically or in an interactive mode

• Repeat tests

• Display or save test results

• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

• View status messages that inform you if tests are completed successfully

• View error messages that inform you of problems encountered during testing

When to use the Embedded System Diagnostics

Run the Embedded System Diagnostics (ePSA) if your system does not boot.

Running the Embedded System Diagnostics from Boot Manager

Prerequisites

Run the Embedded System Diagnostics (ePSA) if your system does not boot.

Steps

1. When the system is booting, press F10.

2. Use the up arrow and down arrow keys to select System Utilities → Launch Diagnostics.

The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts

executing the tests on all the detected devices.

Running the Embedded System Diagnostics from the Dell Lifecycle Controller

1. As the system boots, press F10.

2. Select Hardware Diagnostics → Run Hardware Diagnostics.

The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts

executing the tests on all the detected devices.

System diagnostic controls

Menu Description

Conguration Displays the conguration and status information of all detected devices.

Results Displays the results of all tests that are run.

147

Menu Description

Systemhealth Provides the current overview of the system performance.

Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one

event description is recorded.

148

Jumpers and connectors

System board jumper settings

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that came with the product.

For information about resetting the password jumper to disable a password, see the Disabling A Forgotten Password section.

Table 27. System Board Jumper settings

Jumper Setting Description

PWRD_EN

(default) The password feature is enabled (pins 1–2).

The password feature is disabled (pins 2–3).

NVRAM_CLR

(default) The conguration settings are retained at system boot (pins 2–3).

The conguration settings are cleared at the next system boot. (pins

1–2).

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System board connectors

Figure 107. System board connectors

Table 28. System board connectors

Item Connector Description

1 FAN1 Cooling fan connector

2 BP_SIG Backplane signal connector

3 CTRL_PNL Control panel interface connector

4 PIB_CONN Power connector

5 R_INTRUSION Intrusion switch connector

6 BATTERY Battery connector

7 PCIE_G3_X4 Internal PERC connector

8 PCIE_G3_X8 Riser card connector

9 INT_USB_3.0 Internal USB connector 3.0

10 AMEA iDRAC port card connector

11 DIMMs Memory module sockets

12 CPU_PWR 4–pin power connector

13 CPU Processor socket

14 SATA_ODD/SSD Optical drive/SSD SATA connector

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Item Connector Description

15 SYS_PWR 8–pin power connector

16 SATA0-3 SATA connector

17 FAN4 Cooling fan connector

18 PWRD_EN Password jumpers

19 FAN3 Cooling fan connector

20 J_SATA_2 SATA SSD connector

21 FAN2 Cooling fan connector

22 NVRAM_CLR NVRAM password jumper

23 TPM Trusted Platform Module connector

24 SAS_LED PERC card LED connector

25 IDSDM Internal dual SD module connector

26 HDD/ODD_PWR 6–pin power connector

27 FP_USB Front panel USB connector

Disabling a forgotten password

The system's software security features include a system password and a setup password. The password jumper enables these

password features or disables them and clears any password(s) currently in use.

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

Steps

1. Turn o the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the system cover.

3. Move the jumper on the system board jumper from pins 2 and 3 to pins 1 and 2.

4. Install the system cover.

The existing passwords are not disabled (erased) until the system boots with the jumper on pins 1 and 2. However, before you

assign a new system and/or setup password, you must move the jumper back to pins 2 and 3.

NOTE: If you assign a new system and/or setup password with the jumper on pins 1 and 2, the system disables the

new password(s) the next time it boots.

5. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

6. Turn o the system, including any attached peripherals, and disconnect the system from the electrical outlet.

7. Remove the system cover.

8. Move the jumper on the system board jumper from pins 1 and 2 to pins 2 and 3.

9. Install the system cover.

10. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

11. Assign a new system or setup password.

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Troubleshooting your system

Safety rst — for you and your system

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: Solution validation was performed by using the factory shipped hardware conguration.

Troubleshooting system startup failure

If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system stops

responding. To avoid this issue, you must boot to the same boot mode in which you installed the operating system.

For all other startup issues, note the system messages that appear on the screen.

Troubleshooting external connections

Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on your

system before troubleshooting any external devices.

Troubleshooting the video subsystem

Prerequisites

NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under

Virtual Console. If this option is not selected, local video is disabled.

Steps

1. Check the cable connections (power and display) to the monitor.

2. Check the video interface cabling from the system to the monitor.

3. Run the appropriate diagnostic test.

If the tests run successfully, the problem is not related to video hardware.

Next steps

If the tests fail, see the Getting help section.

Troubleshooting a USB device

Prerequisites

NOTE: Follow steps 1 to 5 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 6.

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Steps

1. Disconnect the keyboard and/or mouse cables from the system and reconnect them.

2. If the problem persists, connect the keyboard and/or mouse to another USB port on the system.

3. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.

4. In iDRAC Settings Utility, ensure that USB Management Port Mode is congured as Automatic or Standard OS Use.

5. If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.

If the problem is not resolved, proceed to step 6 to troubleshoot other USB devices attached to the system.

If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system.

6. Turn o all attached USB devices, and disconnect them from the system.

7. Restart the system.

8. If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices screen. If

your keyboard is not functioning, use remote access to enable or disable the USB options.

9. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings.

See the System board jumper setting section

10. In the IDRAC Settings Utility, ensure that USB Management Port Mode is congured as Automatic or Standard OS Use.

11. Reconnect and turn on each USB device one at a time.

12. If a USB device causes the same problem, turn o the device, replace the USB cable with a known good cable, and turn on the

device.

Next steps

If all troubleshooting fails, see the Getting help section.

Troubleshooting iDRAC Direct (USB XML conguration)

For information about USB storage device and system conguration, see Integrated Dell Remote Access Controller User's Guide at

Dell.com/idracmanuals.

Steps

1. Ensure that your USB storage device is connected to the front USB Management Port, identied by icon.

2. Ensure that your USB storage device is congured with an NTFS or an FAT32 le system with only one partition.

3. Verify that the USB storage device is congured correctly. For more information about conguring the USB storage device, see

Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.

4. In the iDRAC Settings Utility, ensure that USB Management Port Mode is congured as Automatic or iDRAC Direct Only.

5. Ensure that the iDRAC Managed: USB XML Conguration option is either Enabled or Enabled only when the server has

default credential settings.

6. Remove and reinsert the USB storage device.

7. If import operation does not work, try with a dierent USB storage device.

Next steps

If all troubleshooting fails, see the Getting help section.

Troubleshooting iDRAC Direct (Laptop connection)

For information about USB laptop connection and system conguration, see the Integrated Dell Remote Access Controller User's

Guide at Dell.com/idracmanuals.

Steps

1. Ensure that your laptop is connected to the front USB Management Port, identied by icon with a USB Type A/A cable.

2. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is congured as Automatic or iDRAC Direct

Only.

3. If the laptop is running Windows operating system, ensure that the iDRAC Virtual USB NIC device driver is installed.

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4. If the driver is installed, ensure that you are not connected to any network through WiFi or cabled ethernet, as iDRAC Direct

uses a non-routable address.

Next steps

If all troubleshooting fails, see the Getting help section.

Troubleshooting a serial I/O device

Prerequisites

Steps

1. Turn o the system and any peripheral devices connected to the serial port.

2. Swap the serial interface cable with a known working cable, and turn on the system and the serial device.

If the problem is resolved, replace the interface cable with a known working cable.

3. Turn o the system and the serial device, and swap the serial device with a compatible device.

4. Turn on the system and the serial device.

Next steps

If the problem persists, see the Getting help section.

Troubleshooting a NIC

Steps

1. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section for the available diagnostic

tests.

2. Restart the system and check for any system messages pertaining to the NIC controller.

3. Check the appropriate indicator on the NIC connector:

• If the link indicator does not glow, the cable connected might be disengaged.

• If the activity indicator does not glow, the network driver les might be damaged or missing.

Install or replace the drivers as necessary. For more information, see the NIC documentation.

• Try another known good network cable.

• If the problem persists, use another connector on the switch or hub.

4. Ensure that the appropriate drivers are installed and the protocols are bound. For more information, see the NIC documentation.

5. Enter System Setup and conrm that the NIC ports are enabled on the Integrated Devices screen.

6. Ensure that all the NICs, hubs, and switches on the network are set to the same data transmission speed and duplex. For more

information, see the documentation for each network device.

7. Ensure that all the NICs and switches on the network are set to the same data transmission speed and duplex. For more

information, see the documentation for each network device.

8. Ensure that all network cables are of the proper type and do not exceed the maximum length.

Next steps

If the problem persists, see the Getting help section.

Troubleshooting a wet system

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

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Steps

1. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the system cover.

3. Remove the following components (if installed) from the system:

• Power supply unit(s)

• Optical drive

• Hard drives

• Hard drive backplane

• USB memory key

• Hard drive tray

• Cooling shroud

• Expansion card risers (if installed)

• Expansion cards

• Cooling fan assembly (if installed)

• Cooling fan(s)

• Memory modules

• Processor(s) and heat sink(s)

• System board

4. Let the system dry thoroughly for at least 24 hours.

5. Reinstall the components you removed in step 3 except the expansion cards.

6. Install the system cover.

7. Turn on the system and attached peripherals.

If the problem persists, see the Getting help section.

8. If the system starts properly, turn o the system, and reinstall all the expansion cards that you removed.

9. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.

Next steps

If the tests fail, see the Getting help section.

Troubleshooting a damaged system

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

Steps

1. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the system cover.

3. Ensure that the following components are properly installed:

• cooling shroud

• expansion card risers (if installed)

• expansion cards

• power supply unit(s)

• cooling fan assembly (if installed)

• cooling fan(s)

• processor(s) and heat sink(s)

• memory modules

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• hard drive carriers or cage

• hard drive backplane

4. Ensure that all cables are properly connected.

5. Install the system cover.

6. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.

Next steps

If the problem persists, see the Getting help section.

Troubleshooting the system battery

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: If the system is turned o for long periods of time (for weeks or months), the NVRAM may lose the system

conguration information. This situation is caused by a defective battery.

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally

except for the time set in System Setup, the problem may be caused by a software, rather than by a defective battery.

Steps

1. Re-enter the time and date in System Setup.

2. Turn o the system, and disconnect it from the electrical outlet for at least an hour.

3. Reconnect the system to the electrical outlet, and turn on the system.

4. Enter System Setup.

If the date and time displayed in System Setup are not correct, check the System Error Log (SEL) for system battery messages.

Next steps

If the problem persists, see the Getting help section.

Troubleshooting power supply units

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

The following sections provide information on troubleshooting power source and power supply units problems.

Troubleshooting power source problems

1. Press the power button to ensure that your system is turned on. If the power indicator does not glow when the power button is

pressed, press the power button rmly.

2. Plug in another working power supply unit to ensure that the system board is not faulty.

3. Ensure that no loose connections exist.

For example, loose power cables.

4. Ensure that the power source meets applicable standards.

5. Ensure that there are no short circuits.

6. Have a qualied electrician check the line voltage to ensure that it meets the needed specications.

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Power supply unit problems

1. Ensure that no loose connections exist.

For example, loose power cables.

2. Ensure that the power supply unit (PSU) handle or LED indicates that the PSU is working properly.

For more information about PSU indicators, see the Power indicator codes section.

3. If you have recently upgraded your system, ensure that the PSU has enough power to support the new system.

4. If you have a redundant PSU conguration, ensure that both the PSUs are of the same type and wattage.

You may have to upgrade to a higher wattage PSU.

5. Ensure that you use only PSUs with the Extended Power Performance (EPP) label on the back.

6. Reseat the PSU.

NOTE: After installing a PSU, allow several seconds for the system to recognize the PSU and determine if it is

working properly.

If the problem persists, see the Getting help section.

Troubleshooting cooling problems

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

Ensure that the following conditions exist:

• System cover, cooling shroud, EMI ller panel, or back-ller bracket is not removed.

• Ambient temperature is not higher than the specied ambient temperature.

• External airow is not obstructed.

• A cooling fan is not removed or has not failed.

• The expansion card installation guidelines have been followed.

Additional cooling can be added by one of the following methods:

From the iDRAC Web GUI:

1. Click Hardware → Fans → Setup.

2. From the Fan Speed Oset drop-down list, select the cooling level needed or set the minimum fan speed to a custom value.

From F2 System Setup:

1. Select iDRAC Settings → Thermal, and set a higher fan speed from the fan speed oset or minimum fan speed.

From RACADM commands:

1. Run the command racadm help system.thermalsettings

For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.

157

Troubleshooting cooling fans

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: The fan number is referenced by the management software of the system. In the event of a problem with a

particular fan, you can easily identify and replace it by noting down the fan numbers on the cooling fan assembly.

1. Follow the safety guidelines listed in the Safety instructions section.

2. Follow the procedure listed in the Before working inside your system section.

Steps

1. Reseat the fan or the fan's power cable.

2. Restart the system.

Next steps

1. Follow the procedure listed in the After working inside your system section.

2. If the problem persists, see the Getting help section.

Troubleshooting system memory

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

Steps

1. If the system is operational, run the appropriate diagnostic test. See the Using system diagnostics section for the available

diagnostic tests.

If the diagnostic tests indicate a fault, follow the corrective actions provided by the diagnostic tests.

2. If the system is not operational, turn o the system and attached peripherals, and unplug the system from the power source.

Wait at least for 10 seconds, and then reconnect the system to the power source.

3. Turn on the system and attached peripherals, and note the messages on the screen.

If an error message is displayed indicating a fault with a specic memory module, go to step 12.

4. Enter System Setup, and check the system memory setting. Make any changes to the memory settings, if needed.

If the memory settings match the installed memory but the problem still persists, go to step 12.

5. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

6. Remove the system cover.

7. Check the memory channels and ensure that they are populated correctly.

NOTE: See the system event log or system messages for the location of the failed memory module. Reinstall the

memory device.

8. Reseat the memory modules in their sockets.

9. Install the system cover.

10. Enter System Setup and check the system memory setting.

If the problem is not resolved, proceed with step 11.

11. Remove the system cover.

12. If a diagnostic test or error message indicates a specic memory module as faulty, swap or replace the module with a known

working memory module.

158

13. To troubleshoot an unspecied faulty memory module, replace the memory module in the rst DIMM socket with a module of

the same type and capacity.

If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s), incorrect DIMM

installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem.

14. Install the system cover.

15. As the system boots, observe any error message that is displayed and the diagnostic indicators on the front of the system.

16. If the memory problem persists, repeat step 12 through step 15 for each memory module installed.

Next steps

If the problem persists, see the Getting help section.

Troubleshooting an internal USB key

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

Steps

1. Enter System Setup and ensure that the USB key port is enabled on the Integrated Devices screen.

2. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

3. Remove the system cover.

4. Locate the USB key and reseat it.

5. Install the system cover.

6. Turn on the system and attached peripherals, and check if the USB key is functioning.

7. If the problem is not resolved, repeat step 2 and step 3.

8. Insert a known working USB key.

9. Install the system cover.

Next steps

If the problem persists, see the Getting help section.

Troubleshooting an SD card

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on, the

SD card is not writable.

Steps

1. Enter System Setup, and ensure that the Internal SD Card Port is enabled.

2. Turn o the system, including any attached peripherals, and disconnect the system from the electrical outlet.

3. Remove the system cover.

NOTE: When an SD card failure occurs, the internal dual SD module controller noties the system. On the next

restart, the system displayed a message indicating the failure. If redundancy is enabled at the time of SD card failure,

a critical alert will be logged and chassis health will degrade.

4. Replace the failed SD card with a new SD card.

5. Install the system cover.

159

6. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.

7. Enter System Setup, and ensure that the Internal SD Card Port and Internal SD Card Redundancy modes are set to the

needed modes.

Verify that the correct SD slot is set as Primary SD Card.

8. Check if the SD card is functioning properly.

9. If the Internal SD Card Redundancy option is set to Enabled at the time of the SD card failure, the system prompts you to

perform a rebuild.

NOTE: The rebuild is always sourced from the primary SD card to the secondary SD card.

Troubleshooting an optical drive

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

Steps

1. Try using a dierent CD or DVD.

2. If the problem is not resolved, enter System Setup and ensure that the integrated SATA controller and the drive's SATA port are

enabled.

3. Run the appropriate diagnostic test.

4. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

5. If installed, remove the bezel.

6. Remove the system cover.

7. Ensure that the interface cable is securely connected to the optical drive and to the controller.

8. Ensure that a power cable is properly connected to the drive.

9. Install the system cover.

Next steps

If the problem persists, see the Getting help section.

Troubleshooting a tape backup unit

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

Steps

1. Use a dierent tape cartridge.

2. Ensure that the device drivers for the tape backup unit are installed and are congured correctly. See your tape drive

documentation for more information about device drivers.

3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.

4. Ensure that the interface cable of the tape drive is connected to the external port on the controller card.

5. Perform the following steps to ensure that the controller card is properly installed:

a. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

b. Remove the system cover.

c. Reseat the controller card in the expansion card slot.

d. Install the system cover.

e. Turn on the system and attached peripherals.

160

6. Run the appropriate diagnostic test. For more information, see the Using system diagnostics.

Next steps

If you cannot resolve the problem, see the Getting help section.

Troubleshooting a hard drive or SSD

Prerequisites

CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all les

on the hard drive.

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

Steps

1. Run the appropriate diagnostic test. See the Using system diagnostics section.

Depending on the results of the diagnostics test, proceed as required through the following steps.

2. If your system has a RAID controller and your hard drives are congured in a RAID array, perform the following steps:

a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware

Conguration wizard to check the RAID conguration.

See the Dell Lifecycle Controller documentation or online help for information about RAID conguration.

b. Ensure that the hard drives are congured correctly for the RAID array.

c. Take the hard drive oine and reseat the drive.

d. Exit the conguration utility and allow the system to boot to the operating system.

3. Ensure that the needed device drivers for your controller card are installed and are congured correctly. For more information,

see the operating system documentation.

4. Restart the system and enter the System Setup.

5. Verify that the controller is enabled and the drives are displayed in the System Setup.

Next steps

If the problem persists, see the Getting help section.

Troubleshooting a storage controller

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: When troubleshooting a controller, see the documentation for your operating system and the controller.

1. Run the appropriate diagnostic test. See the Using system diagnostics section.

2. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

3. Remove the system cover.

4. Verify that the installed expansion cards are compliant with the expansion card installation guidelines.

5. Ensure that each expansion card is rmly seated in its connector.

6. Install the system cover.

7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

8. If the problem is not resolved, turn o the system and attached peripherals, and disconnect the system from the electrical

outlet.

9. Remove the system cover.

161

10. Remove all expansion cards installed in the system.

11. Install the system cover.

12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

13. Run the appropriate diagnostic test. See the Using system diagnostics section. If the tests fail, see the Getting help section.

14. For each expansion card you removed in step 10, perform the following steps:

a. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

b. Remove the system cover.

c. Reinstall one of the expansion cards.

d. Install the system cover.

e. Run the appropriate diagnostic test. See the Using system diagnostics section.

If the problem persists, see the Getting help section.

Troubleshooting expansion cards

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

NOTE: When troubleshooting an expansion card, you also have to see the documentation for your operating system and

the expansion card.

Steps

1. Run the appropriate diagnostic test. See the Using system diagnostics section.

2. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

3. Remove the system cover.

4. Ensure that each expansion card is rmly seated in its connector.

5. Install the system cover.

6. Turn on the system and attached peripherals.

7. If the problem is not resolved, turn o the system and attached peripherals, and disconnect the system from the electrical

outlet.

8. Remove the system cover.

9. Remove all expansion cards installed in the system.

10. Install the system cover.

11. Run the appropriate diagnostic test. See the Using system diagnostics section.

If the tests fail, see the Getting help section.

12. For each expansion card you removed in step 8, perform the following steps:

a. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

b. Remove the system cover.

c. Reinstall one of the expansion cards.

d. Install the system cover.

e. Run the appropriate diagnostic test. See the Using system diagnostics section.

Next steps

If the problem persists, see the Getting help section.

162

Troubleshooting processors

Prerequisites

CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support

team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety

instructions that are shipped with your product.

Steps

1. Run the appropriate diagnostics test. See the Using system diagnostics section.

2. Turn o the system and attached peripherals, and disconnect the system from the electrical outlet.

3. Remove the system cover.

4. Ensure that the processor and heat sink are properly installed.

5. Install the system cover.

6. Run the appropriate diagnostic test. See the Using system diagnostics section.

7. If the problem persists, see the Getting help section.

163

Getting help

Contacting Dell

Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you

can nd contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and

product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service

issues:

1. Go to Dell.com/support.

2. Select your country from the drop-down menu on the lower right corner of the page.

3. For customized support:

a. Enter your system Service Tag in the Enter your Service Tag eld.

b. Click Submit.

The support page that lists the various support categories is displayed.

4. For general support:

a. Select your product category.

b. Select your product segment.

c. Select your product.

The support page that lists the various support categories is displayed.

5. For contact details of Dell Global Technical Support:

a. Click Global Technical Support.

b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.

Documentation feedback

Click the Feedback link in any of the Dell documentation pages, ll out the form, and click Submit to send your feedback.

Accessing system information by using QRL

You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system.

Prerequisites

Ensure that your smartphone or tablet has the QR code scanner installed.

About this task

The QRL includes the following information about your system:

• How-to videos

• Reference materials, including the Owner’s Manual, LCD diagnostics, and mechanical overview

• Your system service tag to quickly access your specic hardware conguration and warranty information

• A direct link to Dell to contact technical support and sales teams

Steps

1. Go to Dell.com/QRL and navigate to your specic product or

2. Use your smartphone or tablet to scan the model-specic Quick Resource (QR) code located in the following image or on your

Dell PowerEdge system:

164

165

Table of Contents

DELL R330 User Manual

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