Table of Contents
- Dell EMC PowerEdge R340 Installation and Service Manual
- About this document
- Dell EMC PowerEdge R340 system overview
- Initial system setup and configuration
- Installing and removing system components
- Safety instructions
- Before working inside your system
- After working inside your system
- Recommended tools
- Front bezel
- System cover
- Air shroud
- Cooling fans
- Drives
- Removing a drive blank
- Installing the drive blank
- Removing the drive carrier
- Installing the drive carrier
- Removing the drive from the drive carrier
- Installing the drive into the drive carrier
- Removing a 2.5 inch drive from the 3.5 inch drive adapter
- Installing a 2.5 inch drive into the 3.5 inch drive adapter
- Intrusion switch
- System memory
- Expansion cards and expansion card risers
- Storage controller card
- System battery
- Optional internal USB memory key
- Optional optical drive
- Processor and heat sink
- Optional IDSDM or vFlash module
- M.2 SSD module
- Drive backplane
- Cable routing
- Power supply unit
- Power distribution board
- System board
- Trusted Platform Module
- Control panel
- Jumpers and connectors
- System diagnostics and indicator codes
- Getting help
- Documentation resources
DELL R340 + Windows Server 2019 Standard User Manual
Displayed below is the user manual for R340 + Windows Server 2019 Standard by DELL which is a product in the Servers category. This manual has pages.
Related Manuals
Dell EMC PowerEdge R340
Installation and Service Manual
Regulatory Model: E58S Series
Regulatory Type: E58S001
Dec 2020
Rev. A08
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.
Chapter 1: About this document.................................................................................................... 6
Chapter 2: Dell EMC PowerEdge R340 system overview................................................................ 7
Front view of the system...................................................................................................................................................7
Control panels.................................................................................................................................................................8
Rear view of the system....................................................................................................................................................9
Inside the system............................................................................................................................................................... 10
Locating the information tag of your system..............................................................................................................10
System Information label...................................................................................................................................................11
Chapter 3: Initial system setup and configuration........................................................................ 15
Setting up your system.....................................................................................................................................................15
iDRAC configuration..........................................................................................................................................................15
Options to set up iDRAC IP address........................................................................................................................15
Log in to iDRAC............................................................................................................................................................ 16
Options to install the operating system........................................................................................................................16
Methods to download firmware and drivers..........................................................................................................16
Downloading drivers and firmware...........................................................................................................................17
Chapter 4: Installing and removing system components............................................................... 18
Safety instructions.............................................................................................................................................................18
Before working inside your system................................................................................................................................19
After working inside your system...................................................................................................................................19
Recommended tools..........................................................................................................................................................19
Front bezel...........................................................................................................................................................................19
Removing the optional front bezel...........................................................................................................................19
Installing the optional front bezel............................................................................................................................ 20
System cover...................................................................................................................................................................... 21
Removing the system cover...................................................................................................................................... 21
Installing the system cover........................................................................................................................................ 21
Air shroud............................................................................................................................................................................ 23
Removing the air shroud............................................................................................................................................23
Installing the air shroud..............................................................................................................................................23
Cooling fans........................................................................................................................................................................ 24
Removing the cooling fan blank...............................................................................................................................24
Installing the cooling fan blank................................................................................................................................. 25
Removing a cooling fan..............................................................................................................................................25
Installing a cooling fan................................................................................................................................................26
Drives....................................................................................................................................................................................27
Removing a drive blank.............................................................................................................................................. 27
Installing the drive blank............................................................................................................................................ 28
Removing the drive carrier........................................................................................................................................28
Installing the drive carrier..........................................................................................................................................29
Removing the drive from the drive carrier............................................................................................................30
Contents
Contents 3
Installing the drive into the drive carrier.................................................................................................................31
Removing a 2.5 inch drive from the 3.5 inch drive adapter..............................................................................32
Installing a 2.5 inch drive into the 3.5 inch drive adapter..................................................................................33
Intrusion switch................................................................................................................................................................. 34
Removing the intrusion switch.................................................................................................................................34
Installing the intrusion switch...................................................................................................................................35
System memory................................................................................................................................................................. 36
System memory guidelines........................................................................................................................................36
General memory module installation guidelines.................................................................................................... 37
Removing a memory module.....................................................................................................................................38
Installing a memory module....................................................................................................................................... 38
Expansion cards and expansion card risers.................................................................................................................39
Expansion card installation guidelines.................................................................................................................... 40
Removing the expansion card riser..........................................................................................................................41
Installing the expansion card riser........................................................................................................................... 42
Removing an expansion card from the expansion card riser............................................................................ 43
Installing an expansion card into the expansion card riser................................................................................ 45
Storage controller card.................................................................................................................................................... 46
Removing the PERC card..........................................................................................................................................46
Installing the PERC card............................................................................................................................................ 47
System battery ................................................................................................................................................................. 48
Replacing the system battery...................................................................................................................................48
Optional internal USB memory key............................................................................................................................... 50
Replacing the optional internal USB memory key............................................................................................... 50
Optional optical drive....................................................................................................................................................... 50
Removing the optical drive....................................................................................................................................... 50
Installing the optional optical drive.......................................................................................................................... 51
Processor and heat sink.................................................................................................................................................. 52
Removing the heat sink............................................................................................................................................. 52
Removing the processor............................................................................................................................................53
Installing the processor.............................................................................................................................................. 54
Installing the heat sink............................................................................................................................................... 55
Optional IDSDM or vFlash module................................................................................................................................ 56
Removing the optional IDSDM or vFlash card..................................................................................................... 56
Installing optional IDSDM or vFlash card............................................................................................................... 56
Removing the MicroSD card.....................................................................................................................................57
Installing the MicroSD card.......................................................................................................................................58
M.2 SSD module................................................................................................................................................................59
Removing the M.2 SSD module............................................................................................................................... 59
Installing the M.2 SSD module................................................................................................................................. 60
Drive backplane.................................................................................................................................................................. 61
Drive backplane............................................................................................................................................................ 61
Removing the drive backplane................................................................................................................................. 62
Installing the drive backplane................................................................................................................................... 63
Cable routing...................................................................................................................................................................... 64
Power supply unit..............................................................................................................................................................65
Hot spare feature........................................................................................................................................................ 65
Removing a power supply unit blank...................................................................................................................... 66
Installing a power supply unit blank........................................................................................................................ 66
Removing a power supply unit................................................................................................................................. 67
4Contents
Installing a power supply unit................................................................................................................................... 68
Power distribution board................................................................................................................................................. 68
Removing the power distribution board.................................................................................................................68
Installing the power distribution board...................................................................................................................69
System board..................................................................................................................................................................... 70
Removing the system board..................................................................................................................................... 70
Installing the system board....................................................................................................................................... 72
Trusted Platform Module.................................................................................................................................................74
Upgrading the Trusted Platform Module............................................................................................................... 74
Initializing TPM for BitLocker users........................................................................................................................ 75
Initializing the TPM 1.2 for TXT users.................................................................................................................... 75
Initializing the TPM 2.0 for TXT users....................................................................................................................75
Control panel...................................................................................................................................................................... 76
Removing the left control panel...............................................................................................................................76
Installing the left control panel.................................................................................................................................76
Removing the right control panel............................................................................................................................ 77
Installing the right control panel.............................................................................................................................. 78
Chapter 5: Jumpers and connectors ........................................................................................... 80
System board connectors............................................................................................................................................... 80
System board jumper settings........................................................................................................................................ 81
Disabling forgotten password......................................................................................................................................... 81
Chapter 6: System diagnostics and indicator codes .................................................................... 83
System health and system ID indicator codes........................................................................................................... 83
iDRAC Direct LED indicator codes................................................................................................................................ 84
NIC indicator codes.......................................................................................................................................................... 84
Power supply unit indicator codes................................................................................................................................ 85
Drive indicator codes........................................................................................................................................................86
System diagnostics........................................................................................................................................................... 86
Dell Embedded System Diagnostics........................................................................................................................86
Chapter 7: Getting help............................................................................................................... 88
Contacting Dell.................................................................................................................................................................. 88
Recycling or End-of-Life service information.............................................................................................................88
Accessing system information by using QRL............................................................................................................. 88
Quick Resource Locator for Dell EMC PowerEdge R340 system................................................................... 89
Receiving automated support with SupportAssist .................................................................................................. 89
Chapter 8: Documentation resources.......................................................................................... 90
Contents 5
About this document
This document provides an overview about the system, information about installing and replacing components, technical
specifications, diagnostic tools, and guidelines to be followed while installing certain components.
1
6 About this document
Dell EMC PowerEdge R340 system overview
The Dell EMC PowerEdge R340 system is a 1U server that supports:
●One Intel Xeon, Core i3, Pentium, or Celeron processor
●Four DIMM slots
●Two AC power supply units
●Up to eight 2.5-inch or four 3.5-inch SAS, SATA drives.
For more information, see the Dell EMC PowerEdge R340 Technical Specifications on the product documentation page.
NOTE: All instances of SAS, SATA drives, and SSDs are referred to as drives in this document, unless specified otherwise.
Topics:
•Front view of the system
•Rear view of the system
•Inside the system
•Locating the information tag of your system
•System Information label
Front view of the system
NOTE: The 8 x 2.5-inch configuration is shorter than the 4 x 3.5-inch configuration.
Figure 1. Front view of the 8 x 2.5-inch drive system
1. Left control panel 2. Optical drive (optional)
3. Right control panel 4. Information tag
5. Drives (8)
Figure 2. Front view of the 4 x 3.5-inch drive system
1. Left control panel 2. Optical drive (optional)
3. Right control panel 4. Information tag
5. Drives (4)
2
Dell EMC PowerEdge R340 system overview 7
For more information, see the Dell EMC PowerEdge R340 Technical Specifications on the product documentation page.
Control panels
Left control panel
Figure 3. Left control panel view
1. System health and system ID indicator
Right control panel
Figure 4. Right control panel view
1. Power button
2. USB 2.0-compliant port
3. iDRAC direct Micro USB port
NOTE: For more information on the ports, see the Dell EMC PowerEdge R240 Technical Specifications.
8 Dell EMC PowerEdge R340 system overview
Rear view of the system
Figure 5. Rear view of the system
1. Serial port 2. NIC port (GB 1)
3. NIC port (GB 2) 4. Half-height PCIe expansion card slot
5. Full-height PCIe expansion card slot 6. Power supply unit 1
7. Power supply unit 2 8. System identification button
9. System status indicator cable port (CMA) 10. USB 3.0 port (2)
11. iDRAC9 dedicated network port 12. VGA port
NOTE: For more information about the ports and connectors, see the Dell EMC PowerEdge R340 Technical Specifications
Guide.
For more information, see the Dell EMC PowerEdge R340 Technical Specifications on the product documentation page.
Dell EMC PowerEdge R340 system overview 9
Inside the system
Figure 6. Inside the system
1. Intrusion switch 2. Optical drive
3. Power distribution board 4. PERC card
5. Expansion card riser 6. Heat sink
7. Memory module sockets 8. System board
9. Fan (4) 10. Drive backplane
Locating the information tag of your system
Your system is identified by a unique Express Service Code and Service Tag number. You can view the Express Service Code
and Service Tag by pulling out the information tag located on the front of the system. Alternatively, the information may be on
the Mini Enterprise Service Tag (MEST) label on the chassis, on the rear of the system. This information is used by Dell to route
support calls to the appropriate personnel.
10 Dell EMC PowerEdge R340 system overview
Figure 7. Locating Service Tag of your system
1. Information tag (front view) 2. Information tag (back view)
3. OpenManage Mobile (OMM) label 4. iDRAC MAC address and iDRAC secure password label
5. Service Tag, Express Service Code, QRL label
System Information label
PowerEdge R340 – System Information Label
Figure 8. Front and rear view configuration
Dell EMC PowerEdge R340 system overview 11
Figure 9. Jumper settings
Figure 10. Memory information
12 Dell EMC PowerEdge R340 system overview
Figure 11. System information
Dell EMC PowerEdge R340 system overview 13
Figure 12. Electrical overview
14 Dell EMC PowerEdge R340 system overview
Initial system setup and configuration
Topics:
•Setting up your system
•iDRAC configuration
•Options to install the operating system
Setting up your system
Perform the following steps to set up your system:
Steps
1. Unpack the system.
2. Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide
at www.dell.com/poweredgemanuals.
3. Connect the peripherals to the system.
4. Connect the system to its electrical outlet.
5. Power on the system by pressing the power button or by using iDRAC.
6. Power on the attached peripherals.
For more information about setting up your system, see the Getting Started Guide that shipped with your system.
iDRAC configuration
The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve
the overall availability of Dell systems. iDRAC alerts administrators about system issues and enables them to perform remote
system management. This reduces the need for physical access to the system.
Options to set up iDRAC IP address
To enable communication between your system and iDRAC, you must first configure the network settings based on your
network infrastructure.
NOTE: For static IP configuration, you must request for it at the time of purchase.
This option is set to DHCP by Default. You can set up the IP address by using one of the following interfaces:
Interfaces Document/Section
iDRAC Settings
utility
Dell Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals
Dell Deployment
Toolkit
Dell Deployment Toolkit User’s Guide at www.dell.com/openmanagemanuals > OpenManage Deployment
Toolkit
Dell Lifecycle
Controller
Dell Lifecycle Controller User’s Guide at www.dell.com/poweredgemanuals
NOTE: To access iDRAC, ensure that you connect the ethernet cable to the iDRAC9 dedicated network port. You can also
access iDRAC through the shared LOM mode, if you have opted for a system that has the shared LOM mode enabled.
3
Initial system setup and configuration 15
Log in to iDRAC
You can log in to iDRAC as:
●iDRAC user
●Microsoft Active Directory user
●Lightweight Directory Access Protocol (LDAP) user
If you have opted for secure default access to iDRAC, you must use the iDRAC secure default password available on the system
Information tag. If you have not opted for secure default access to iDRAC, then use the default user name and password –root
and calvin. You can also log in by using your Single Sign-On or Smart Card.
NOTE: You must have the iDRAC credentials to log in to iDRAC.
NOTE: Ensure that you change the default username and password after setting up the iDRAC IP address.
For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller
User's Guide at www.dell.com/poweredgemanuals.
You can also access iDRAC by using RACADM. For more information, see the RACADM Command Line Interface Reference
Guide at www.dell.com/poweredgemanuals.
Options to install the operating system
If the system is shipped without an operating system, install a supported operating system by using one of the following
resources:
Table 1. Resources to install the operating system
Resources Location
iDRAC www.dell.com/idracmanuals
Lifecycle Controller www.dell.com/idracmanuals > Lifecycle Controller
OpenManage Deployment Toolkit www.dell.com/openmanagemanuals > OpenManage
Deployment Toolkit
Dell certified VMware ESXi www.dell.com/virtualizationsolutions
Installation and How-to videos for supported operating
systems on PowerEdge systems
Supported Operating Systems for Dell EMC PowerEdge
systems
Methods to download firmware and drivers
You can download the firmware and drivers by using any of the following methods:
Table 2. Firmware and drivers
Methods Location
From the Dell EMC support site www.dell.com/support/home
Using Dell Remote Access Controller Lifecycle Controller
(iDRAC with LC)
www.dell.com/idracmanuals
Using Dell Repository Manager (DRM) www.dell.com/openmanagemanuals > Repository Manager
Using Dell OpenManage Essentials www.dell.com/openmanagemanuals > OpenManage Essentials
Using Dell OpenManage Enterprise www.dell.com/openmanagemanuals > OpenManage
Enterprise
Using Dell Server Update Utility (SUU) www.dell.com/openmanagemanuals > Server Update Utility
16 Initial system setup and configuration
Table 2. Firmware and drivers
Methods Location
Using Dell OpenManage Deployment Toolkit (DTK) www.dell.com/openmanagemanuals > OpenManage
Deployment Toolkit
Using iDRAC virtual media www.dell.com/idracmanuals
Downloading drivers and firmware
Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your
system.
Prerequisites
Ensure that you clear the web browser cache before downloading the drivers and firmware.
Steps
1. Go to www.dell.com/support/home.
2. In the Drivers & Downloads section, type the Service Tag of your system in the Enter a Service Tag or product ID box,
and then click Submit.
NOTE: If you do not have the Service Tag, select Detect Product to allow the system to automatically detect the
Service Tag, or click View products, and navigate to your product.
3. Click Drivers & Downloads.
The drivers that are applicable to your system are displayed.
4. Download the drivers to a USB drive, CD, or DVD.
Initial system setup and configuration 17
Installing and removing system components
Topics:
•Safety instructions
•Before working inside your system
•After working inside your system
•Recommended tools
•Front bezel
•System cover
•Air shroud
•Cooling fans
•Drives
•Intrusion switch
•System memory
•Expansion cards and expansion card risers
•Storage controller card
•System battery
•Optional internal USB memory key
•Optional optical drive
•Processor and heat sink
•Optional IDSDM or vFlash module
•M.2 SSD module
•Drive backplane
•Cable routing
•Power supply unit
•Power distribution board
•System board
•Trusted Platform Module
•Control panel
Safety instructions
NOTE: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by
yourself.
WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of
electric shock.
CAUTION: Do not operate the system without the cover for a duration exceeding five minutes. Operating the
system without the system cover can result in component damage.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
CAUTION: To ensure proper operation and cooling, all bays in the system and system fans must be always
populated with a component or a blank.
NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside
the system.
4
18 Installing and removing system components
Before working inside your system
Prerequisites
Follow the safety guidelines listed in Safety instructions.
Steps
1. Power off the system and all attached peripherals.
2. Disconnect the system from the electrical outlet, and disconnect the peripherals.
3. If applicable, remove the system from the rack.
For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals.
4. Remove the system cover.
After working inside your system
Prerequisites
Follow the safety guidelines listed in Safety instructions.
Steps
1. Replace the system cover.
2. If applicable, install the system into the rack.
For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals.
3. Reconnect the peripherals and connect the system to the electrical outlet.
4. Power on the attached peripherals and then power on the system.
Recommended tools
You need the following tools to perform the removal and installation procedures:
●Key to the bezel lock
The key is required only if your system includes a bezel.
●Phillips #1 screwdriver
●Phillips #2 screwdriver
●Torx #T15 screwdriver
●Plastic scribe
●1/4 inch flat blade screwdriver
●Wrist grounding strap connected to the ground
●ESD mat
Front bezel
Removing the optional front bezel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
NOTE: The bezel key is part of the bezel package.
Installing and removing system components 19
Steps
1. Unlock the bezel.
2. Press the release button, and remove the left end of the bezel.
3. Slide the tabs on the right end of the bezel out of the slots on the chassis and remove the bezel.
Figure 13. Removing the optional front bezel
Installing the optional front bezel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
NOTE: The bezel key is part of the bezel package.
Steps
1. Align and insert the tabs on the bezel into the slots on the chassis.
2. Press the bezel until the release button clicks in place.
3. Lock the bezel.
Figure 14. Installing the optional front bezel
20 Installing and removing system components
System cover
Removing the system cover
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Power off the system, including any attached peripherals.
3. Disconnect the system from the electrical outlet and peripherals.
Steps
1. Use a 1/4 inch flat head or a Phillips #2 screwdriver to turn the lock counterclockwise to the unlock position.
2. Open the release latch until the system cover slides back.
3. Lift the cover from the system.
Figure 15. Removing the system cover
Next steps
1. Replace the system cover.
Installing the system cover
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Ensure that all internal cables are connected and placed out of the way, and no tools or extra parts are left inside the
system.
Steps
1. Align the tabs on the system cover with the guide slots on the chassis.
2. Close the system cover release latch.
Installing and removing system components 21
Air shroud
Removing the air shroud
Prerequisites
CAUTION: Never operate your system with the air shroud removed. The system may get overheated, resulting in
shutdown of the system and loss of data.
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly,
resulting in shutdown of the system and loss of data.
Steps
Using the blue touch points, lift the air shroud out of the system.
Figure 17. Removing the air shroud
Next steps
1. Replace the air shroud.
Installing the air shroud
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
Steps
1. Align the slot on the air shroud with the standoff on the chassis.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
2. Lower the air shroud into the system until it is firmly seated.
Installing and removing system components 23
Figure 18. Installing the air shroud
Next steps
1. Follow the procedure listed in After working inside your system.
Cooling fans
Removing the cooling fan blank
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
1. Press the release tab to disengage the blank from the cooling fan cage.
2. Lift the cooling fan blank out of the fan cage.
Figure 19. Removing a fan blank
Next steps
1. Install the cooling fan or replace the cooling fan blank.
24 Installing and removing system components
Installing the cooling fan blank
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
1. Holding the release tab, insert the fan blank into the slots on the cooling fan cage.
2. Press the fan blank until it clicks into place.
Figure 20. Installing a fan blank
Next steps
1. Follow the procedure listed in the After working inside your system.
Removing a cooling fan
Prerequisites
1. WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric
shock. Exercise utmost care while removing or installing the fans.
Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
1. Press the release tabs on the fan cable connector and disconnect the cable from the system board.
NOTE: Observe the routing of the cable as you remove it from the system.
2. Lift the cooling fan out of the cooling fan cage.
Installing and removing system components 25
Figure 21. Removing a fan
Next steps
1. Replace the cooling fan or install the cooling fan blank.
2. Replace the air shroud.
Installing a cooling fan
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. If installed, remove the cooling fan blank.
Steps
1. Lower the cooling fan into the fan cage.
2. Press the release tabs on the fan cable connector and connect the cable to the system board.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
26 Installing and removing system components
Figure 22. Installing a fan
Next steps
1. Install the air shroud.
2. Follow the procedure listed in the After working inside your system.
Drives
Removing a drive blank
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. If installed, remove the front bezel.
CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots.
CAUTION: Mixing drive blanks from previous generations of PowerEdge servers is not supported.
Steps
Press the release button, and slide the drive blank out of the drive slot.
Figure 23. Removing a drive blank
Installing and removing system components 27
Next steps
1. Install a drive or replace the drive blank.
Installing the drive blank
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. If installed, remove the front bezel.
Steps
Insert the drive blank into the drive slot, and push the blank until the release button clicks into place.
Figure 24. Installing the drive blank
Next steps
1. Install the front bezel.
Removing the drive carrier
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Using the management software, prepare the drive for removal.
If the drive is online, the green activity or fault indicator flashes while the drive is turning off. When the drive indicators are
off, the drive is ready for removal. For more information, see the documentation for the storage controller.
CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation
for the storage controller card to ensure that the host adapter is configured correctly to support drive
removal and insertion.
CAUTION: To prevent data loss, ensure that your operating system supports drive installation. See the
documentation supplied with your operating system.
3. If installed, remove the front bezel.
Steps
1. Press the release button to open the drive carrier release handle.
2. Holding the drive carrier release handle, slide the drive carrier out of the drive slot.
28 Installing and removing system components
Figure 25. Removing the drive carrier
Next steps
1. Install a drive carrier or a drive blank.
Installing the drive carrier
Prerequisites
CAUTION: Before removing or installing a drive while the system is running, see the documentation for the
storage controller card to ensure that the host adapter is configured correctly to support drive removal and
insertion.
CAUTION: Combining SAS and SATA drives in the same RAID volume is not supported.
CAUTION: When installing a drive, ensure that the adjacent drives are fully installed. Inserting a drive carrier
and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's
shield spring and make it unusable.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the
documentation supplied with your operating system.
CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive
automatically begins to rebuild. Ensure that the replacement drive is blank or contains data that you wish to
overwrite. Any data on the replacement drive is immediately lost after the drive is installed.
NOTE: Ensure that the drive carrier's release handle is in the open position before inserting the carrier into the slot.
1. Follow the safety guidelines listed in Safety instructions.
2. If installed, remove the front bezel.
3. Remove the drive carrier or drive blank.
Steps
1. Slide the drive carrier into the drive slot.
2. Close the drive carrier release handle to lock the drive in place.
Installing and removing system components 29
Figure 26. Installing the drive carrier
Next steps
1. If removed, install the front bezel.
Removing the drive from the drive carrier
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. If installed, remove the front bezel.
3. Remove the drive.
Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screw driver to remove the drive.
2. Lift the drive out of the drive carrier.
30 Installing and removing system components
Figure 27. Removing the drive from the drive carrier
Next steps
1. Install the drive into the drive carrier.
Installing the drive into the drive carrier
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. If installed, remove the front bezel.
3. Remove the drive blank.
Steps
1. Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier.
2. Align the screw holes on the drive with the screws holes on the drive carrier.
3. Using a Phillips #1 screwdriver, replace the screws to secure the drive to the drive carrier.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screw driver to install the drive.
NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-pounds.
NOTE: Use the screws shipped with the drive carrier to secure the drive to the drive carrier.
Installing and removing system components 31
Figure 28. Installing a drive into the drive carrier
Next steps
1. Install the drive carrier.
2. If removed, install the front bezel.
Removing a 2.5 inch drive from the 3.5 inch drive adapter
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. If installed, remove the front bezel.
3. Remove the drive carrier.
4. Remove the drive adapter from the drive carrier.
Steps
1. Using a Phillips #1 screwdriver, remove the screws that secure the 2.5-inch drive to the 3.5-inch drive adapter.
NOTE: If the 2.5-inch drive has Torx screw, use Torx 6 screwdriver to remove the drive from a 3.5-inch drive adapter.
2. Remove the drive from the 3.5-inch drive adapter.
32 Installing and removing system components
Figure 29. Removing a 2.5-inch drive from the 3.5-inch drive adapter
Next steps
1. Install a 2.5-inch drive into the 3.5-inch drive adapter.
Installing a 2.5 inch drive into the 3.5 inch drive adapter
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. If installed, remove the front bezel.
3. Remove the drive carrier.
Steps
1. Align the screw holes on the 2.5-inch drive with the screw holes on the 3.5-inch drive adapter.
2. Using a Phillips #1 screwdriver, install the screws to secure the drive to the 3.5-inch drive adapter.
NOTE: If the 2.5-inch drive has Torx screw, use Torx 6 screwdriver to install the drive to a 3.5-inch drive adapter.
Installing and removing system components 33
Figure 30. Installing a 2.5-inch drive into the 3.5-inch drive adapter
Next steps
1. Install the drive adapter into the drive carrier.
2. Install the drive carrier.
3. If removed, install the front bezel.
Intrusion switch
Removing the intrusion switch
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Keep the plastic scribe ready.
Steps
1. Disconnect and remove the intrusion switch cable connector from connector on the system board.
NOTE: Observe the routing of the cable as you remove it from the system.
2. Using a plastic scribe, slide the intrusion switch out of the intrusion switch slot.
34 Installing and removing system components
Figure 31. Removing the intrusion switch
Next steps
1. Replace the intrusion switch.
Installing the intrusion switch
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
1. Align and insert the intrusion switch in the slot until it is firmly seated in the slot on the chassis.
NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.
2. Connect the intrusion switch cable to the connector on the system board.
Figure 32. Installing the intrusion switch
Next steps
1. Follow the procedure listed in After working inside your system.
Installing and removing system components 35
System memory
System memory guidelines
Your system contains four memory sockets organized into two channels. In each channel, the first socket is marked white and
the second socket black.
Figure 33. Memory socket locations
Memory channels are organized as follows:
Table 3. Memory channels
Channel 0 Channel 1
Slot A1 and A3 Slot A2 and A4
Table 4. Memory population
DIMM Type DIMMs
Populated/
Channel
Voltage
Operating Frequency Maximum DIMM Rank/
Channel
UDIMM 1
1.2 V
2666 MT/s Dual rank or Single rank
2
The following table shows sample memory configurations.
36 Installing and removing system components
NOTE: 1R and 2R in the following table indicate single and dual-rank memory modules respectively.
Table 5. Memory configurations
Populated system
capacity (in GB)
Memory module size
(in GB)
Number of memory
modules
Memory module rank,
organization, and
frequency
Memory module slot
population
8 8 1 1R, x8, 2666 MT/s A1
16 8 2 1R, x8, 2666 MT/s A1, A2
16 1 2R, x8, 2666 MT/s A1
32 16 2 2R, x8, 2666 MT/s A1, A2
84 1R, x8, 2666 MT/s A1, A2, A3, A4
64 16 4 2R, x8, 2666 MT/s A1, A2, A3, A4
General memory module installation guidelines
To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
If your system's memory configurations fail to observe these guidelines, your system might not boot, stop responding during
memory configuration, or operate with reduced memory.
The memory bus may operate at frequency can be 2666 MT/s, 2400 MT/s, or 2133 MT/s depending on the following factors:
●System profile selected (for example, Performance Optimized, or Custom [can be run at high speed or lower])
●Maximum supported DIMM speed of the processors.
●Maximum supported DIMM speed of the processors.
●Maximum supported speed of the DIMMs
NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset
architectural configuration. The following are the recommended guidelines for installing memory modules:
●All DIMMs must be DDR4.
●A maximum of two different ranked DIMMs can be populated in a channel regardless of rank count.
●If memory modules with different speeds are installed, they will operate at the speed of the slowest installed memory
module(s).
●Populate memory module sockets only if a processor is installed.
○For single-processor systems, sockets A1 to A4 are available.
○In Optimizer Mode, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory
performance.
Table 6. Memory population rules
Processor Configuration Memory population Memory population
information
Single processor Optimizer (Independent
channel) population order
1, 2, 3, 4 Odd amount of DIMMs per
processor allowed.
●Populate all the sockets with white release tabs first, followed by the black release tabs.
●When mixing memory modules with different capacities, populate the sockets with memory modules with the highest
capacity first.
NOTE: For example, if you want to mix 8 GB and 16 GB memory modules, populate 16 GB memory modules in the
sockets with white release tabs and 8 GB memory modules in the sockets with black release tabs.
●Memory modules of different capacities can be mixed provided other memory population rules are followed.
NOTE: For example, 8 GB and 16 GB memory modules can be mixed.
●Mixing of more than two memory module capacities in a system is not supported.
●Unbalanced memory configurations will result in a performance loss so always populate memory channels identically with
identical DIMMs for best performance.
Installing and removing system components 37
Removing a memory module
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
NOTE: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory
modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components
or metallic contacts on the memory module.
Steps
1. Locate the appropriate memory module socket.
2. To release the memory module from the socket, simultaneously press the ejectors on both ends of the memory module
socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the
memory module or metallic contacts.
3. Lift the memory module away from the system.
Figure 34. Removing a memory module
Next steps
1. Replace the memory module, if you are removing a memory module permanently, install a memory module blank.
NOTE: The procedure to install a memory module blank is similar to the procedure to install a memory module.
Installing a memory module
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. If installed, remove a memory module blank.
NOTE: The procedure to remove a memory module blank is similar to the procedure to remove a memory module.
NOTE: Retain the removed memory module blank(s) for future use.
Steps
1. Locate the appropriate memory module socket.
38 Installing and removing system components
CAUTION: To prevent damage to the memory module or the memory module socket during installation, do
not bend or flex the memory module; insert both ends of the memory module simultaneously.
2. If a memory module or a memory module blank is installed in the socket, remove it.
3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the
memory module in the socket.
NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket in
only one orientation.
CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the
memory module evenly.
4. Press the memory module with your thumbs until the ejectors firmly click into place.
When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on
the other sockets that have memory modules installed.
Figure 35. Installing a memory module
Next steps
1. Install the air shroud.
2. Follow the procedure listed in After working inside your system.
3. Press F2 to enter System Setup, and check the System Memory setting.
The System Memory Size indicates the installed memory.
4. If the System Memory Size is incorrect, one or more of the memory modules may not be installed properly. Ensure that the
memory modules are firmly seated in their sockets.
5. Run the system memory test in the system diagnostics.
Expansion cards and expansion card risers
NOTE: A System Event Log (SEL) event is logged if an expansion card riser is not supported or missing. It does not prevent
your system from turning on. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion
cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals.
Installing and removing system components 39
Expansion card installation guidelines
Your system supports PCIe Express Generation 3 cards. The PowerEdge R340 expansion card riser includes a low profile (LP)
slot and full height (FH) slot. The following table provides riser configurations for the PowerEdge R340 system:
NOTE: The expansion card riser is not hot-swappable.
Figure 36. Expansion card riser
Table 7. Expansion card slots available on the expansion card riser
PCIe slot on the expansion
card riser
Height Length Link width Slot width
LP SLOT 1 Half Height Half Length x4 x8
FH SLOT 2 Full Height Half Length x8 x16
Table 8. Expansion card slots (PERC slot) available on the system board
PERC slot on the system
board
Height Length Link width Slot width
PCIE_G3_X8 Half Height Half Length x8 x8
The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion
cards with the highest priority must be installed first using the slot priority indicated. All other expansion cards must be installed
in card priority and slot priority order.
Table 9. Expansion card installation order
Card
descriptio
n
Card type Maximum
allowed
Slot
Priority Slot width Link width Card width Card
length Card height
H730P+
PERC
PERC 9:
Internal
Adapter
1Integrated
Slot x8 x8 SW HL LP
H330+
PERC 1Integrated
Slot x8 x8 SW HL LP
HBA330
HBA:
Internal
Adapter
HBA:
Internal
Adapter 1Integrated
Slot x8 x8 SW HL LP
12GB-SAS-
HBA HBA:
Internal
Adapter
1 2 x16 x8 SW HL FH
40 Installing and removing system components
Table 9. Expansion card installation order
Card
descriptio
n
Card type Maximum
allowed
Slot
Priority Slot width Link width Card width Card
length Card height
10G
Network
card
NIC: 10Gb 1 2 x16 x8 SW HL FH
1 1 x8 x4 SW HL LP
1 2 x16 x8 SW HL FH
1 1 x8 x4 SW HL LP
FC8 HBA HBA: FC8 1 2 x16 x8 SW HL FH
1 1 x8 x4 SW HL LP
BOSS2 card Internal
Storage
1 2 x16 x8 SW HL FH
1 1 x8 x4 SW HL LP
1G Network
card
NIC: 1Gb 1 2 x16 x8 SW HL FH
1 1 x4 x4 SW HL LP
1 1 x8 x4 SW HL LP
Removing the expansion card riser
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
1. Open the blue expansion card riser retention-latch located on the system.
2. Holding the blue touch points, lift the expansion card riser from the system.
Figure 37. Removing the expansion card riser
3. If you are not replacing the expansion card riser, install a expansion card riser filler bracket by performing the following steps:
a. Align the expansion card riser filler bracket with the slot on the system.
Installing and removing system components 41
b. Push the expansion card riser filler bracket downward until firmly seated.
c. Close the blue expansion card retention latch by pushing the latch down until the latch snaps into place.
d. Using a Phillips #2 screwdriver, tighten the screw to secure the expansion card riser filler to the chassis.
4. Using a Phillips #2 screwdriver, fasten the screw to secure the expansion card riser filler to the chassis.
Figure 38. Installing the expansion card riser filler
Next steps
1. Replace the expansion card riser.
Installing the expansion card riser
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If applicable, install the expansion card in the expansion card riser.
4. Open the expansion card riser latch.
Steps
1. If applicable, remove the expansion card riser filler bracket by performing the following steps:
a. Open the blue expansion card retention latch lock.
b. Using a Phillips #2 screwdriver, remove the screw securing the expansion card riser filler to the system board.
c. Slide the expansion card riser filler bracket up and out of the system.
42 Installing and removing system components
Figure 39. Removing the expansion card riser filler
2. Align the guide on the expansion card riser with the guide pin on the chassis.
3. Lower the expansion card riser until the expansion card riser is firmly seated in the slot.
4. Close the expansion card riser latch.
Figure 40. Installing the expansion card riser
Next steps
1. Follow the procedure listed in the After working inside your system.
Removing an expansion card from the expansion card riser
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
Installing and removing system components 43
2. Follow the procedure listed in the Before working inside your system.
3. Disconnect any cables that are connected to the expansion card or expansion card riser.
4. Remove the expansion card riser.
Steps
1. Flip the expansion card riser to locate the connectors on the riser.
2. Holding the card by its edges, remove the expansion card from the expansion card riser.
Figure 41. Removing the expansion card from the expansion card riser
3. If applicable, disconnect the cables from the expansion card.
4. If you are removing the card permanently, install a filler bracket in the empty expansion card slot.
NOTE: Install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC)
certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow
inside the system.
Figure 42. Installing the expansion card filler
Next steps
1. Install the expansion card into the expansion card riser.
44 Installing and removing system components
Installing an expansion card into the expansion card riser
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If installing a new expansion card, unpack it and prepare the card for installation.
NOTE: For instructions, see the documentation accompanying the card.
4. Remove the expansion card riser.
5. If installed, remove the filler bracket.
Steps
1. Remove the filler bracket.
NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain
Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the
system and aid in proper cooling and airflow inside the system.
Figure 43. Removing expansion card filler
2. If applicable, connect the cables to the expansion card.
3. Holding the card by its edges, align the card and insert the expansion card in the connector on the expansion card riser.
Installing and removing system components 45
Figure 44. Installing the expansion card in the expansion card riser
Next steps
1. Install the expansion card riser.
2. Follow the procedure listed in the After working inside your system.
Storage controller card
Removing the PERC card
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the expansion card riser.
Steps
1. Remove the screw securing the blue release latch.
2. Rotate the blue release latch to disengage it from the PERC card.
3. Push the blue release latch until the tab on the latch clicks into the slot on the chassis.
4. Hold the PERC card by the edges and pull it to disconnect it from the connector on the system board.
5. Flip the PERC card and disconnect the cable from the PERC card.
46 Installing and removing system components
Figure 45. Removing the PERC card
Next steps
1. Replace the PERC card.
Installing the PERC card
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the expansion card riser.
Steps
1. Connect the PERC cable to the PERC card.
2. Flip and insert the PERC card in the connector on the system board.
3. Press the tab on the blue release latch to disengage it from the slot on the chassis.
4. Rotate the blue release latch until it locks with the PERC card.
5. Secure the blue release latch with a screw.
Installing and removing system components 47
Figure 46. Installing the PERC card
Next steps
1. Install the expansion card riser.
2. Follow the procedure listed in the After working inside your system.
System battery
Replacing the system battery
Prerequisites
NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same
or equivalent type that is recommended by the manufacturer. Discard used batteries according to the manufacturer's
instructions. See the Safety instructions. that came with your system for more information.
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
Steps
1. Push the battery holder clip away from the battery.
CAUTION: To avoid damage to the battery holder clip, ensure that you do not bend the battery holder clip
while installing or removing a battery.
2. Pull the battery out of the battery holder.
NOTE: Ensure that the + side of the battery is facing the battery holder clip.
48 Installing and removing system components
Figure 47. Removing the system battery
3. To install a system battery, push the battery holder clip away.
4. Insert the battery in the battery holder until the battery holder clip snaps into place.
CAUTION: To avoid damage to the battery holder clip, ensure that you do not bend the battery holder clip
while installing or removing a battery.
Figure 48. Installing the system battery
Installing and removing system components 49
Next steps
1. Follow the procedure listed in After working inside your system.
2. Confirm that the battery is operating properly, by performing the following steps:
a. Enter the System Setup, while booting, by pressing F2.
b. Enter the correct time and date in the System Setup Time and Date fields.
c. Exit the System Setup.
d. To test the newly installed battery, remove the system from the enclosure for at least an hour.
e. Reinstall the system into the enclosure after an hour.
f. Enter the System Setup and if the time and date are still incorrect, see Getting help section.
Optional internal USB memory key
NOTE: To locate the internal USB port on the system board, see the System board jumpers and connectors section.
Replacing the optional internal USB memory key
Prerequisites
CAUTION: To avoid interference with other components in the server, the maximum permissible dimensions of
the USB memory key: 15.9 mm width x 57.15 mm length x 7.9 mm height.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the expansion card riser.
Steps
1. Locate the USB port or USB memory key on the system board.
To locate the USB port, see the System board jumpers and connectors section.
2. If installed, remove the USB memory key from the USB port.
3. Insert the replacement USB memory key into the USB port.
Next steps
1. Replace the expansion card riser.
2. Follow the procedure that is listed in After working inside your system.
3. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key.
Optional optical drive
Removing the optical drive
The procedure for removing an optical drive and optical drive blank is the same.
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
NOTE: Observe the routing of the cable as you remove it from the system.
Steps
1. Disconnect the power and signal cables from the optical drive.
2. To release the optical drive, press the release tab and push the drive towards the front of the system.
50 Installing and removing system components
3. Slide the optical drive out of the system.
Figure 49. Removing the optical drive
Next steps
1. Replace the optical drive or install an optical drive blank.
NOTE: Blanks must be installed on empty optical drive slot to maintain FCC certification of the system. The blank also
keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
Installing the optional optical drive
The procedure for installing an optical drive and optical drive blank.
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If installed, remove the optical drive blank by pressing the blue release tab at the back of the blank and pushing the blank out
of the system.
NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.
Steps
1. Insert the optical drive until the blue release tab locks in the slot on the chassis.
2. Connect the power and data cable to the appropriate ports on the optical drive.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
3. Connect the power and data cables to the connectors on the system board.
Installing and removing system components 51
Figure 50. Installing the optical drive
Next steps
1. Follow the procedure listed in the After working inside your system.
Processor and heat sink
Removing the heat sink
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
NOTE: The heat sink and processor are too hot to touch for some time after the system has been powered down. Allow the
heat sink and processor to cool down before handling them.
Steps
1. Using a Phillips #2 screwdriver, loosen the screws on the heat sink in the order that is mentioned below:
a. Loosen the first screw three turns.
b. Loosen the screw diagonally opposite to the screw you loosened.
2. Repeat the procedure for the remaining two screws.
3. Return to the first screw to loosen it.
4. Lift the heat sink from the system.
52 Installing and removing system components
Figure 51. Removing the heat sink
Next steps
1. If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor.
Removing the processor
Prerequisites
CAUTION: The heat sink may be hot to touch for some time after the system has been powered off. Allow the
heat sink to cool before removing it.
1. Follow the procedure in Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the heat sink.
Steps
1. Release the socket lever by pushing the lever down and out from under the tab on the processor shield.
2. Lift the lever upward until the processor shield is fully open.
CAUTION: Do not touch the processor socket pins, they are fragile and can be permanently damaged. Be
careful not to bend the pins in the processor socket when removing the processor out of the socket.
3. Lift the processor from the socket.
Installing and removing system components 53
Figure 52. Removing the processor
Next steps
1. Replace the processor.
Installing the processor
Prerequisites
1. Follow the procedure in Before working inside your system.
2. Remove the air shroud.
3. Remove the heat sink.
Steps
1. Align the pin-1 indicator of the processor with the triangle on the system board.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages
into the socket at ease.
2. Place the processor in the socket.
3. Close the processor shield by sliding it under the retention screw on the system board.
4. Lower the processor shield lever and push it under the tab to lock the processor shield.
Figure 53. Installing the processor
Next steps
1. Install the heat sink.
2. Install the air shroud.
3. Follow the procedure in After working inside your system.
54 Installing and removing system components
Installing the heat sink
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
1. If you are using an existing heat sink, remove the thermal grease from the heat sink using a clean lint-free cloth.
2. Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the top of the
processor.
CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and
contaminating the processor socket.
NOTE: The thermal grease syringe is intended for one-time use only. Dispose the syringe after you use it.
Figure 54. Applying thermal grease on top of the processor
3. Align the screws on the heat sink with the standoff screws on the system board.
4. Using a Phillips #2 screwdriver, tighten the screws in the following order to secure the heat sink to the system board.
a. Tighten the first screw three turns.
b. Tighten the screw diagonally opposite to the screw you loosened.
5. Repeat the procedure for the remaining two screws.
6. Return to the first screw to tighten it.
Installing and removing system components 55
Figure 55. Installing the heat sink
Next steps
1. Install the air shroud.
2. Follow the procedure listed in the After working inside your system.
Optional IDSDM or vFlash module
The IDSDM or vFlash module combines the IDSDM and/or vFlash features into a single module.
NOTE: The write-protect switch is on the IDSDM or vFlash module.
Removing the optional IDSDM or vFlash card
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. If you are replacing the IDSDM/vFlash card, remove the MicroSD cards.
NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards into
the corresponding slots.
Steps
Holding the pull tab, lift the IDSDM/vFlash card out of the system.
Next steps
NOTE: If you are replacing the IDSDM or vFlash module, remove the MicroSD cards.
1. Replace the IDSDM/vFlash module.
Installing optional IDSDM or vFlash card
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
56 Installing and removing system components
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
1. Locate the IDSDM/vFlash connector on the system board. To locate IDSDM/vFlash connector, see System board jumpers
and connectors section.
2. Align the IDSDM/vFlash card with the connector on the system board.
3. Push the IDSDM/vFlash card until it is firmly seated on the system board.
Figure 56. Installing optional IDSDM or vFlash card
Next steps
1. Install the MicroSD cards.
NOTE: Reinstall the MicroSD cards into the same slots that are based on the labels you had marked on the cards during
removal.
2. Install the air shroud.
3. Follow the procedure that is listed in After working inside your system.
Removing the MicroSD card
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the IDSDM or vFlash module.
Steps
1. Locate the MicroSD card slot on the vFlash/IDSDM module, and press the card to partially release it from the slot. To locate
IDSDM/vFlash module, see the System board jumpers and connectors section.
2. Hold the MicroSD card and remove it from the slot.
NOTE: Temporarily label each MicroSD card with its corresponding slot number after removal.
Installing and removing system components 57
Figure 57. Removing the MicroSD card
Next steps
1. Replace the MicroSD cards.
Installing the MicroSD card
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the IDSDM or vFlash module.
NOTE: To use a MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup.
NOTE: If reinstalling, ensure that you install the MicroSD cards into the same slots based on the labels you had marked on
the cards during removal.
Steps
1. Locate the MicroSD card connector on the IDSDM/vFlash module. Orient the MicroSD card appropriately and insert the
contact-pin end of the card into the slot. To locate IDSDM/vFlash, see the System board jumpers and connectors section.
NOTE: The slot is keyed to ensure correct insertion of the card.
2. Press the card into the card slot to lock it into place.
58 Installing and removing system components
Figure 58. Installing the MicroSD card
Next steps
1. Install the IDSDM or vFlash module.
2. Follow the procedure listed in the After working inside your system.
M.2 SSD module
Removing the M.2 SSD module
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. Remove the BOSS card.
NOTE: The procedure to remove the BOSS card is similar to removing an expansion card.
Steps
1. Using the Phillips #1 screwdriver, remove the screws securing the M.2 SSD module to the BOSS card.
2. Pull the M.2 SSD module to disconnect from the BOSS card connector.
Installing and removing system components 59
Figure 59. Removing the M.2 SSD module
Next steps
Replace the M.2 SSD module.
Installing the M.2 SSD module
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. Remove the BOSS card.
NOTE: The procedure to remove the BOSS card is similar to the removing an expansion card.
Steps
1. Align the M.2 SSD module at an angle with the BOSS card connector.
2. Insert the M.2 SSD module until it is firmly seated in the BOSS card connector.
3. Using the Phillips #1 screwdriver, secure the M.2 SSD module on the BOSS card with the screw.
60 Installing and removing system components
Figure 60. Installing the M.2 SSD module
Next steps
1. Install the BOSS card.
NOTE: The procedure to install the BOSS card is similar to removing an expansion card.
2. Install the air shroud.
3. Follow the procedure listed in the After working inside your system.
Drive backplane
Drive backplane
Table 10. Supported backplane options for PowerEdge R340 system.
System Supported backplane options
PowerEdge
R340
2.5-inch (x8) SAS/SATA/SSD backplane
3.5-inch (x4) SAS/SATA backplane
Figure 61. 2.5-inch (x8) SAS/SATA/SSD backplane
1. Release tabs (2) 2. Backplane SAS B0 connector
3. Backplane signal connector 4. Backplane SAS A0 connector
5. Backplane Power A connector
Installing and removing system components 61
Figure 62. 3.5-inch (x4) SAS/SATA backplane
1. Release tab (2) 2. Backplane SAS A0 connector
3. Backplane Power A connector 4. Backplane signal connector
Removing the drive backplane
Prerequisites
CAUTION: To prevent damage to the drives and backplane, you must remove the drives from the system before
removing the backplane.
CAUTION: Note the number of each drive and temporarily label them before removal so that you can replace
them in the same drive slots.
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the drives.
4. Disconnect the following cables from the backplane:
a. Backplane signal cable
b. Backplane power cable
c. PERC cable
NOTE: Observe the routing of the cable as you remove it from the system.
Steps
1. Press the blue release tabs to disengage the drive backplane from the hooks on the chassis.
2. Lift the drive backplane out of the system.
NOTE: To avoid damaging the backplane, ensure that you move the control panel cables from the cable routing clips
before removing the backplane.
62 Installing and removing system components
Figure 63. Removing the drive backplane
Next steps
1. Replace the drive backplane.
Installing the drive backplane
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the drives.
NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before
removing the backplane.
NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.
Steps
1. Align the slots on the backplane with the hooks on the chassis.
2. Lower the backplane until the blue release tabs click into place.
Installing and removing system components 63
Figure 64. Installing the drive backplane
Next steps
1. Connect the following cables to the backplane:
a. Backplane signal cable
b. Backplane power cable
c. PERC cable
2. Install the drives in their original locations.
3. Follow the procedure listed in the After working inside your system.
Cable routing
Figure 65. Cable routing - 4 x 3.5-inch SAS backplane
64 Installing and removing system components
Figure 66. Cable routing - 8 x 2.5-inch SAS backplane with PERC
Figure 67. Cable routing - 4 x 3.5-inch SAS backplane with PERC
Power supply unit
NOTE: For more information, see the Dell EMC PowerEdge R240 Technical Specifications.
Hot spare feature
Your system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit
(PSU) redundancy.
When the hot spare feature is enabled, one of the redundant PSUs is switched to the sleep state. The active PSU supports 100
percent of the load, thus operating at higher efficiency. The PSU in the sleep state monitors output voltage of the active PSU. If
the output voltage of the active PSU drops, the PSU in the sleep state returns to an active output state.
If having both PSUs active is more efficient than having one PSU in the sleep state, the active PSU can also activate the
sleeping PSU.
Installing and removing system components 65
The default PSU settings are as follows:
●If the load on the active PSU is more than 50 percent, then the redundant PSU is switched to the active state.
●If the load on the active PSU falls below 20 percent, then the redundant PSU is switched to the sleep state.
You can configure the hot spare feature by using the iDRAC settings. For more information about iDRAC settings, see the
Integrated Dell Remote Access Controller User’s Guide available at Dell.com/idracmanuals.
Removing a power supply unit blank
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
Steps
Pull the blank out of the system.
CAUTION: To ensure proper system cooling, the power supply unit blank must be installed in the second power
supply unit bay in a non-redundant configuration. Remove the power supply unit blank only if you are installing a
second power supply unit.
Figure 68. Removing a power supply unit blank
Next steps
1. Replace the power supply blank or install the power supply unit.
Installing a power supply unit blank
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
NOTE: Install the power supply unit (PSU) blank only in the second PSU bay.
2. Remove the PSU.
Steps
Align the PSU blank with the PSU bay and push it into the PSU bay until it clicks into place.
66 Installing and removing system components
Figure 69. Installing a power supply unit blank
Removing a power supply unit
Prerequisites
CAUTION: The system requires one power supply unit (PSU) for normal operation. On power-redundant
systems, remove and replace only one PSU at a time in a system that is powered on.
1. Follow the safety guidelines listed in Safety instructions.
2. Disconnect the power cable from the power outlet and from the PSU you intend to remove.
3. Remove the cable from the strap on the PSU handle.
4. Unlatch and lift the optional cable management arm if it interferes with the PSU removal.
For information about the cable management arm, see the system’s rack documentation at www.dell.com/
poweredgemanuals.
Steps
Press the release latch, and holding the PSU handle slide the PSU out of the PSU bay.
Figure 70. Removing a power supply unit
Next steps
1. Replace the power supply units or Install the PSU blank.
Installing and removing system components 67
Installing a power supply unit
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. For systems that support redundant PSU, ensure that both the PSUs are of the same type and have the same maximum
output power.
NOTE: The maximum output power (shown in watts) is listed on the PSU label.
3. Remove the PSU blank.
Steps
Slide the PSU into the PSU bay until the release latch snaps into place.
Figure 71. Installing a power supply unit
Next steps
1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the
system’s rack documentation at www.dell.com/poweredgemanuals.
2. Connect the power cable to the PSU, and plug the cable into a power outlet.
NOTE: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.
NOTE: When installing, hot swapping, or hot adding a new PSU, wait for 15 seconds for the system to recognize the
PSU and determine its status. The PSU redundancy may not occur until discovery is complete. The PSU status indicator
turns green to indicate that the PSU is functioning properly.
Power distribution board
Removing the power distribution board
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the power supply units.
68 Installing and removing system components
Steps
1. Disconnect all the cables from the system board and the backplane.
NOTE: Observe the routing of the cable as you remove it from the system.
2. Using a Phillips #2 screwdriver, remove the screws securing the power distribution board (PDB) to the system.
3. Slide the PDB toward the rear of the system to disengage it from the standoffs.
4. Lift the PDB from the system.
Figure 72. Removing the power distribution board
Next steps
1. Replace the power distribution board.
Installing the power distribution board
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
Steps
1. Align the slots on the power distribution board (PDB) with the standoffs on the chassis.
2. Using a Phillips #2 screwdriver, replace the screws that secure the PDB to the chassis.
3. Connect the cables to the system board and the drive backplane.
NOTE: Route the cables properly when you replace the PDB to prevent the cable from being pinched or crimped.
Installing and removing system components 69
Figure 73. Installing the power distribution board
Next steps
1. Install the power supply units.
2. Follow the procedure listed in After working inside your system.
System board
Removing the system board
Prerequisites
CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted
to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key.
If you replace this system board, you must supply the recovery key when you restart your system or program
before you can access the encrypted data on your drives.
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the following components:
a. Air shroud
b. Memory modules
c. Disconnect the fan cables
d. Expansion card riser
e. If applicable, storage controller card
f. Heat sink and processor
CAUTION: To prevent damage to the processor socket when replacing a faulty system board, ensure that
you cover the processor socket with the processor dust cover.
g. Internal USB, if installed
h. If applicable, Internal Dual SD module
i. Disconnect all the cables from the system board.
CAUTION: Take care not to damage the system identification button while removing the system board from the
system.
Steps
1. Using a Phillips #2 screwdriver, remove the screws securing the system board to the chassis.
70 Installing and removing system components
Figure 74. System board screws
2. Using the system board holder, slightly lift the system board, and then slide it toward the front of the chassis.
3. Lift the system board out of the chassis.
Figure 75. Removing the system board
Installing and removing system components 71
Next steps
1. Replace the system board.
Installing the system board
Prerequisites
NOTE: Before replacing the system board, replace the old iDRAC MAC address label in the Information tag with the iDRAC
MAC address label of the replacement system board.
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. If you are replacing the system board, remove all the components that are listed in the removing the system board section.
Steps
1. Unpack the new system board assembly.
NOTE: Do not lift the system board by holding a memory module, processor, or other components.
CAUTION: Take care not to damage the system identification button while placing the system board into the
chassis.
2. Holding the system board holder, lower the system board it into the system.
3. Incline the system board at an angle and align the connectors with the slots on the rear of the chassis.
4. Slide the system board towards the rear of the chassis until the connectors are firmly seated in the slots.
Figure 76. Installing the system board
5. Using a Phillips #2 screwdriver, fasten the screws that secure the system board to the chassis.
Next steps
1. Replace the following:
a. Trusted platform module
NOTE: The TPM Module must be replaced only while installing new system board.
b. Internal dual SD module, if applicable
c. Heat sink and processor
d. If applicable, Storage controller card
72 Installing and removing system components
e. Internal USB
f. Expansion card riser
g. Connect the fan cables
h. Memory modules
i. Air shroud
j. Reconnect the cables to the system board.
NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable
securing bracket.
2. Power on the system.
3. Follow the procedure listed in After working inside your system.
4. Ensure that you perform the following steps:
a. Use the Easy Restore feature to restore the service tag. See the Restoring the system by using the Easy Restore feature
section.
b. If the service tag is not backed up in the backup flash device, enter the system service tag manually. See the Manually
update the Service Tag by using System Setup section.
c. Update the BIOS and iDRAC versions.
d. Re-enable the Trusted Platform Module (TPM). See the Reenabling the TPM for BitLocker users section.
5. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the
Integrated Dell Remote Access Controller User’s Guide, at www.dell.com/idracmanuals.
Restoring the system using Easy Restore
The easy restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data
after replacing the system board. All data is backed up in a backup flash device automatically. If BIOS detects a new system
board, and the service tag in the backup flash device, BIOS prompts the user to restore the backup information.
About this task
Below is a list of options available:
●Restore the service tag, license, and diagnostics information, press Y
●Navigate to the Lifecycle Controller based restore options, press N.
●Restore data from a previously created Hardware Server Profile, press F10
NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data.
●To restore the system configuration data, press Y
●To use the default configuration settings, press N
NOTE: After the restore process is complete, system reboots.
Manually update the Service Tag
After replacing a system board, if Easy Restore fails, follow this process to manually enter the Service Tag, using System
Setup.
About this task
If you know the system service tag, use the System Setup menu to enter the service tag.
Steps
1. Power on the system.
2. To enter the System Setup, press F2.
3. Click Service Tag Settings.
4. Enter the service tag.
NOTE: You can enter the service tag only when the Service Tag field is empty. Ensure that you enter the correct
service tag. Once the service tag is entered, it cannot be updated or changed.
5. Click OK.
Installing and removing system components 73
Trusted Platform Module
Upgrading the Trusted Platform Module
Prerequisites
NOTE:
●Ensure that your operating system supports the version of the TPM module being installed.
●Ensure that you download and install the latest BIOS firmware on your system.
●Ensure that the BIOS is configured to enable UEFI boot mode.
About this task
CAUTION: Once the TPM plug-in module is installed, it is cryptographically bound to that specific system board.
Any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, the removed TPM
cannot be reinstalled or installed on another system board.
Removing the TPM
Steps
1. Locate the TPM connector on the system board.
2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module.
3. Slide the TPM module out from its connector.
4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board.
5. Pull the plastic rivet out of its slot on the system board.
Installing the TPM
Steps
1. To install the TPM, align the edge connectors on the TPM with the slot on the TPM connector.
2. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board.
3. Press the plastic rivet until the rivet snaps into place.
4. Replace the screw that secures the TPM to the system board.
Figure 77. Installing the TPM
Next steps
1. Replace the system board.
74 Installing and removing system components
2. Follow the procedure listed in After working inside your system.
3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System
BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of
the installed memory.
4. If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory module
is firmly seated in the memory module socket.
5. Run the system memory test in system diagnostics.
Initializing TPM for BitLocker users
Steps
1. Initialize the TPM.
For more information, see initializing the TPM for Intel TXT users.
2. The TPM Status changes to Enabled, Activated.
Initializing the TPM 1.2 for TXT users
Steps
1. While booting your system, press F2 to enter System Setup.
2. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
3. From the TPM Security option, select On with Preboot Measurements.
4. From the TPM Command option, select Activate.
5. Save the settings.
6. Restart your system.
7. Enter System Setup again.
8. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
9. From the Intel TXT option, select On.
Initializing the TPM 2.0 for TXT users
Steps
1. While booting your system, press F2 to enter System Setup.
2. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
3. From the TPM Security option, select On.
4. Save the settings.
5. Restart your system.
6. Enter System Setup again.
7. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
8. Select the TPM Advanced Settings option.
9. From the TPM2 Algorithm Selection option, select SHA256, then go back to System Security Settings screen.
10. On the System Security Settings screen, from the Intel TXT option, select On.
11. Save the settings.
12. Restart your system.
Installing and removing system components 75
Control panel
Removing the left control panel
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
Steps
1. Disconnect the control panel cable from the system board connector.
NOTE: Observe the routing of the cable as you remove it from the system.
2. Using the appropriate screwdriver, remove the screws that secure the left control panel assembly to the system.
3. Disengage the left control panel housing clip which is located on the bottom of the left control panel assembly.
4. Hold the left control panel assembly and remove it from the system.
Figure 78. Removing the left control panel
Next steps
1. Replace the left control panel.
Installing the left control panel
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
Steps
1. Route the control panel cable through the side wall and the guide slots in the system and connect it to the system board.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
2. Align and insert the left control panel assembly in the slot on the system.
76 Installing and removing system components
3. Using the appropriate screwdriver, fasten the screws that secure the left control panel assembly.
Figure 79. Installing the left control panel
Next steps
1. Follow the procedure listed in After working inside your system.
Removing the right control panel
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
Steps
1. Disconnect the control panel cable from the connector on the system board.
NOTE: Observe the routing of the cable as you remove it from the system.
2. Using the appropriate screwdriver, remove the screws that secure the right control panel assembly.
3. Hold the right control panel assembly and remove it from the system.
Installing and removing system components 77
Figure 80. Removing the right control panel
Next steps
1. Replace the right control panel.
Installing the right control panel
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
Steps
1. Route the control panel cable through the side wall and the guide slots in the system.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
2. Align and insert the right control panel assembly in the slot on the system.
3. Using the appropriate screwdriver, fasten the screws that secure the right control panel assembly.
4. Connect the control panel cable to the connector on the system board.
78 Installing and removing system components
Jumpers and connectors
This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches
and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and
setup passwords. You must know the connectors on the system board to install components and cables correctly.
Topics:
•System board connectors
•System board jumper settings
•Disabling forgotten password
System board connectors
Figure 82. System board connectors
Table 11. System board connectors
5
80 Jumpers and connectors
Table 11. System board connectors
Item Connector Description
1 FAN1 Fan 1 connector
2 PIB_CONN Power distribution board signal connector
3 BP_SIG Backplane signal connector
4 NVRAM_CLR Clear NVRAM jumper
5 PWRD_EN Reset BIOS password jumper
6 RISER_PCIE Expansion riser PCIe x8 socket
7 PERC_PCIE PERC PCIe x8 socket
8 INT_USB_3.0 Internal USB connector
9 LED's System board diagnostic LED indicators
10 CPU Processor socket
11 P2 Power distribution board power connector 2
12 A3, A1, A4, A2 Memory module sockets
13 SATA0-3 SATA signal
14 SATA_ODD-HDD4 SATA connector—Optical drive SATA connector
15 P1 Power distribution board power connector 1
16 FAN4 Fan 4 connector
17 FAN3 Fan 3 connector
18 FAN2 Fan 2 connector
19 TPM TPM connector
20 LEFT_LED Left control panel connector
21 R_INTRUSION Intrusion switch connector
22 IDSDM.vFlash IDSDM/ vFlash connector
23 BATTERY CMOS coin cell battery socket
24 HDD/ODD_PWR Optical drive power connector
25 CTRL_PNL Right control panel connector
System board jumper settings
For information on resetting the password jumper to disable a password, see the Disabling a forgotten password section.
Disabling forgotten password
The software security features of the system include a system password and a setup password. The password jumper enables or
disables password features and clears any password(s) currently in use.
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
Jumpers and connectors 81
Steps
1. Power off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Remove the system cover.
3. Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6.
4. Install the system cover.
The existing passwords are not disabled (erased) until the system boots with the jumper on pins 4 and 6. However, before
you assign a new system and/or setup password, you must move the jumper back to pins 2 and 4.
NOTE: If you assign a new system and/or setup password with the jumper on pins 4 and 6, the system disables the new
password(s) the next time it boots.
5. Reconnect the system to its electrical outlet and power on the system, including any attached peripherals.
6. Power off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
7. Remove the system cover.
8. Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4.
9. Install the system cover.
10. Reconnect the system to its electrical outlet and power on the system, including any attached peripherals.
11. Assign a new system and/or setup password.
82 Jumpers and connectors
System diagnostics and indicator codes
The diagnostic indicators on the system front panel display system status during system startup.
Topics:
•System health and system ID indicator codes
•iDRAC Direct LED indicator codes
•NIC indicator codes
•Power supply unit indicator codes
•Drive indicator codes
•System diagnostics
System health and system ID indicator codes
The system health and system ID indicator is located on the left control panel of your system.
Figure 83. System health and system ID indicator
Table 12. System health and system ID indicator codes
System health and system ID
indicator code
Condition
Solid blue Indicates that the system is turned on, system is healthy, and system ID mode is not
active. Press the system health and system ID button to switch to system ID mode.
Blinking blue Indicates that the system ID mode is active. Press the system health and system ID
button to switch to system health mode.
6
System diagnostics and indicator codes 83
Table 12. System health and system ID indicator codes
System health and system ID
indicator code
Condition
Solid amber Indicates that the system is in fail-safe mode. If the problem persists, see the Getting
help section.
Blinking amber Indicates that the system is experiencing a fault. Check the System Event Log
for specific error messages. For information about the event and error messages
generated by the system firmware and agents that monitor system components, go
to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it
up.
iDRAC Direct LED indicator codes
The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC
subsystem.
You can configure iDRAC Direct by using a USB to micro USB (type AB) cable, which you can connect to your laptop or tablet.
The following table describes iDRAC Direct activity when the iDRAC Direct port is active:
Table 13. iDRAC Direct LED indicator codes
iDRAC Direct LED
indicator code
Condition
Solid green for two
seconds
Indicates that the laptop or tablet is connected.
Flashing green (on for
two seconds and off for
two seconds)
Indicates that the laptop or tablet connected is recognized.
Powers off Indicates that the laptop or tablet is unplugged.
NIC indicator codes
Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED
indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network.
Figure 84. NIC indicator codes
1. Link LED indicator
2. Activity LED indicator
Table 14. NIC indicator codes
Status Condition
Link and activity indicators are off. The NIC is not connected to the network.
Link indicator is green, and activity indicator is blinking
green.
The NIC is connected to a valid network at its maximum port speed,
and data is being sent or received.
Link indicator is amber, and activity indicator is blinking
green.
The NIC is connected to a valid network at less than its maximum
port speed, and data is being sent or received.
84 System diagnostics and indicator codes
Table 14. NIC indicator codes
Status Condition
Link indicator is green, and activity indicator is off. The NIC is connected to a valid network at its maximum port speed,
and data is not being sent or received.
Link indicator is amber, and activity indicator is off. The NIC is connected to a valid network at less than its maximum
port speed, and data is not being sent or received.
Link indicator is blinking green, and activity is off. NIC identify is enabled through the NIC configuration utility.
Power supply unit indicator codes
AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator. The indicator shows whether
power is present or if a power fault has occurred.
Figure 85. AC PSU status indicator
1. AC PSU status indicator/handle
Table 15. AC PSU status indicator codes
Power indicator codes Condition
Green A valid power source is connected to the PSU and the PSU is operational.
Blinking amber Indicates a problem with the PSU.
Not illuminated Power is not connected to the PSU.
Blinking green When the firmware of the PSU is being updated, the PSU handle blinks green.
CAUTION: Do not disconnect the power cord or unplug the PSU when updating
firmware. If firmware update is interrupted, the PSUs do not function.
Blinking green and turns
off
When hot-plugging a PSU, the PSU handle blinks green five times at a rate of 4 Hz and turns off.
This indicates a PSU mismatch with respect to efficiency, feature set, health status, or supported
voltage.
CAUTION: If two PSUs are installed, both the PSUs must have the same type of label;
for example, Extended Power Performance (EPP) label. Mixing PSUs from previous
generations of PowerEdge servers is not supported, even if the PSUs have the same
power rating. This results in a PSU mismatch condition or failure to power on the
system.
CAUTION: When correcting a PSU mismatch, replace only the PSU with the blinking
indicator. Swapping the PSU to make a matched pair can result in an error condition
and unexpected system shutdown. To change from a high output configuration to a
low output configuration or vice versa, you must power off the system.
CAUTION: AC PSUs support both 240 V and 120 V input voltages with the exception of
Titanium PSUs, which support only 240 V. When two identical PSUs receive different
input voltages, they can output different wattages, and trigger a mismatch.
CAUTION: If two PSUs are used, they must be of the same type and have the same
maximum output power.
System diagnostics and indicator codes 85
Drive indicator codes
The LEDs on the drive carrier indicates the state of each drive. Each drive carrier in your system has two LEDs: an activity LED
(green) and a status LED (bicolor, green/amber). The activity LED flashes whenever the drive is accessed.
Figure 86. Drive indicators
1. Drive activity LED indicator
2. Drive status LED indicator
3. Drive capacity label
NOTE: If the drive is in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not turn on.
Table 16. Drive indicator codes
Drive status indicator code Condition
Flashes green twice per second Identifying drive or preparing for removal.
Off Drive ready for removal.
NOTE: The drive status indicator remains off until all drives are
initialized after the system is turned on. Drives are not ready
for removal during this time.
Flashes green, amber, and then turns off Predicted drive failure.
Flashes amber four times per second Drive failed.
Flashes green slowly Drive rebuilding.
Solid green Drive online.
Flashes green for three seconds, amber for three
seconds, and then turns off after six seconds
Rebuild stopped.
System diagnostics
If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The
purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If
you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the
problem.
Dell Embedded System Diagnostics
NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA)
diagnostics.
The Embedded System Diagnostics provides a set of options for particular device groups or devices allowing you to:
●Run tests automatically or in an interactive mode
●Repeat tests
●Display or save test results
●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
86 System diagnostics and indicator codes
●View status messages that inform you if tests are completed successfully
●View error messages that inform you of problems encountered during testing
Running the Embedded System Diagnostics from Boot Manager
Run the Embedded System Diagnostics (ePSA) if your system does not boot.
Steps
1. When the system is booting, press F11.
2. Use the up arrow and down arrow keys to select System Utilities > Launch Diagnostics.
3. Alternatively, when the system is booting, press F10, select Hardware Diagnostics > Run Hardware Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics
starts executing the tests on all the detected devices.
Results
Running the Embedded System Diagnostics from the Dell Lifecycle
Controller
Steps
1. As the system boots, press F10.
2. Select Hardware Diagnostics → Run Hardware Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics
starts executing the tests on all the detected devices.
System diagnostic controls
Menu Description
Configuration Displays the configuration and status information of all detected devices.
Results Displays the results of all tests that are run.
System health Provides the current overview of the system performance.
Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one
event description is recorded.
System diagnostics and indicator codes 87
Getting help
Topics:
•Contacting Dell
•Recycling or End-of-Life service information
•Accessing system information by using QRL
•Receiving automated support with SupportAssist
Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection,
you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or
customer service issues:
Steps
1. Go to www.dell.com/support/home
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Global Technical Support
b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support
team.
Recycling or End-of-Life service information
Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components,
visit www.dell.com/recyclingworldwide and select the relevant country.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) located on the information tag in the front of the system, to access the
information about the PowerEdge system.
Prerequisites
Ensure that your smartphone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
●How-to videos
7
88 Getting help
●Reference materials, including the Installtion and Service Manual, and mechanical overview
●Your system service tag to quickly access your specific hardware configuration and warranty information
●A direct link to Dell to contact technical assistance and sales teams
Steps
1. Go to www.dell.com/qrl and navigate to your specific product or
2. Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick
Resource Locator section.
Quick Resource Locator for Dell EMC PowerEdge R340 system
Figure 87. Quick Resource Locator for Dell EMC PowerEdge R340 system
Receiving automated support with SupportAssist
Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server,
storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive
the following benefits:
●Automated issue detection — SupportAssist monitors your Dell EMC devices and automatically detects hardware issues,
both proactively and predictively.
●Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell EMC
Technical Support.
●Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and
uploads it securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue.
●Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the
issue.
The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information
about SupportAssist, go to www.dell.com/supportassist.
Getting help 89
Documentation resources
This section provides information about the documentation resources for your system.
To view the document that is listed in the documentation resources table:
●From the Dell EMC support site:
1. Click the documentation link that is provided in the Location column in the table.
2. Click the required product or product version.
NOTE: To locate the product name and model, see the front of your system.
3. On the Product Support page, click Manuals & documents.
●Using search engines:
○Type the name and version of the document in the search box.
Table 17. Additional documentation resources for your system (continued)
Task Document Location
Setting up your
system
For more information about
installing and securing the system
into a rack, see the Rail Installation
Guide included with your rack
solution.
For information about setting up
your system, see the Getting
Started Guide document that is
shipped with your system.
www.dell.com/poweredgemanuals
Configuring your
system
For information about the iDRAC
features, configuring and logging
in to iDRAC, and managing
your system remotely, see the
Integrated Dell Remote Access
Controller User's Guide.
For information about
understanding Remote Access
Controller Admin (RACADM)
subcommands and supported
RACADM interfaces, see the
RACADM CLI Guide for iDRAC.
For information about Redfish and
its protocol, supported schema,
and Redfish Eventing implemented
in iDRAC, see the Redfish API
Guide.
For information about iDRAC
property database group and
object descriptions, see the
Attribute Registry Guide.
For information about Intel
QuickAssist Technology, see the
Integrated Dell Remote Access
Controller User's Guide.
www.dell.com/poweredgemanuals
For information about earlier
versions of the iDRAC documents.
www.dell.com/idracmanuals
8
90 Documentation resources
Table 17. Additional documentation resources for your system (continued)
Task Document Location
To identify the version of iDRAC
available on your system, on the
iDRAC web interface, click ? >
About.
For information about installing
the operating system, see the
operating system documentation.
www.dell.com/
operatingsystemmanuals
For information about updating
drivers and firmware, see the
Methods to download firmware
and drivers section in this
document.
www.dell.com/support/drivers
Managing your
system
For information about systems
management software offered by
Dell, see the Dell OpenManage
Systems Management Overview
Guide.
www.dell.com/poweredgemanuals
For information about setting
up, using, and troubleshooting
OpenManage, see the Dell
OpenManage Server Administrator
User’s Guide.
www.dell.com/
openmanagemanuals >
OpenManage Server Administrator
For information about installing,
using, and troubleshooting Dell
OpenManage Enterprise, see
the Dell OpenManage Enterprise
User’s Guide.
https://www.dell.com/
openmanagemanuals
For information about installing
and using Dell SupportAssist,
see the Dell EMC SupportAssist
Enterprise User’s Guide.
https://www.dell.com/
serviceabilitytools
For information about
partner programs enterprise
systems management, see
the OpenManage Connections
Enterprise Systems Management
documents.
www.dell.com/
openmanagemanuals
Working with the Dell PowerEdge
RAID controllers
For information about
understanding the features of
the Dell PowerEdge RAID
controllers (PERC), Software
RAID controllers, or BOSS card
and deploying the cards, see the
Storage controller documentation.
www.dell.com/
storagecontrollermanuals
Understanding event
and error messages
For information about the event
and error messages generated by
the system firmware and agents
that monitor system components,
go to qrl.dell.com > Look Up >
Error Code, type the error code,
and then click Look it up.
www.dell.com/qrl
Troubleshooting your
system
For information about identifying
and troubleshooting the
www.dell.com/poweredgemanuals
Documentation resources 91
Table 17. Additional documentation resources for your system
Task Document Location
PowerEdge server issues, see the
Server Troubleshooting Guide.
92 Documentation resources