Table of Contents
- Dell EMC PowerEdge R350 Installation and Service Manual
- Contents
- About this document
- PowerEdge R350 system overview
- Initial system setup and configuration
- Minimum to POST and system management configuration validation
- Installing and removing system components
- Safety instructions
- Before working inside your system
- After working inside your system
- Recommended tools
- Optional front bezel
- System cover
- Air shroud
- Cooling fans
- Intrusion switch
- Drive backplane
- Cable routing
- Drives
- Optional optical drive
- System memory
- Processor and heat sink
- Expansion cards and expansion card risers
- Optional BOSS S2 card
- System battery
- Front mounting front PERC module
- Optional internal USB card
- Power supply unit
- Power interposer board
- Optional IDSDM module
- MicroSD card
- System board
- Trusted Platform Module
- Control panel
- Jumpers and connectors
- System diagnostics and indicator codes
- Getting help
- Documentation resources
DELL R350 User Manual
Displayed below is the user manual for R350 by DELL which is a product in the Servers category. This manual has pages.
Related Manuals
Dell EMC PowerEdge R350
Installation and Service Manual
Regulatory Model: E77S
Regulatory Type: E77S001
December 2021
Rev. A01
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Chapter 1: About this document.................................................................................................... 7
Chapter 2: PowerEdge R350 system overview...............................................................................8
Front view of the system...................................................................................................................................................8
Rear view of the system....................................................................................................................................................9
Inside the system ...............................................................................................................................................................11
Locating the Express Service Code and Service Tag................................................................................................ 11
System information label..................................................................................................................................................12
Rail sizing and rack compatibility matrix.......................................................................................................................14
Chapter 3: Initial system setup and configuration........................................................................ 15
Setting up the system.......................................................................................................................................................15
iDRAC configuration..........................................................................................................................................................15
Options to set up iDRAC IP address........................................................................................................................15
Options to log in to iDRAC.........................................................................................................................................16
Resources to install operating system.......................................................................................................................... 17
Options to download firmware .................................................................................................................................17
Options to download and install OS drivers ..........................................................................................................17
Downloading drivers and firmware...........................................................................................................................18
Chapter 4: Minimum to POST and system management configuration validation..........................19
Minimum configuration to POST ...................................................................................................................................19
Configuration validation....................................................................................................................................................19
Error messages............................................................................................................................................................ 20
Chapter 5: Installing and removing system components............................................................... 21
Safety instructions.............................................................................................................................................................21
Before working inside your system............................................................................................................................... 22
After working inside your system.................................................................................................................................. 22
Recommended tools......................................................................................................................................................... 22
Optional front bezel.......................................................................................................................................................... 23
Removing the front bezel.......................................................................................................................................... 23
Installing the front bezel............................................................................................................................................ 24
System cover......................................................................................................................................................................24
Removing the system cover..................................................................................................................................... 24
Installing the system cover....................................................................................................................................... 25
Air shroud............................................................................................................................................................................ 27
Removing the air shroud............................................................................................................................................ 27
Installing the air shroud.............................................................................................................................................. 27
Cooling fans........................................................................................................................................................................ 28
Removing a cooling fan..............................................................................................................................................28
Installing a cooling fan................................................................................................................................................29
Intrusion switch ................................................................................................................................................................ 30
Removing the intrusion switch module.................................................................................................................. 30
Contents
Contents 3
Installing the intrusion switch....................................................................................................................................31
Drive backplane..................................................................................................................................................................32
Drive backplane............................................................................................................................................................32
Removing the backplane .......................................................................................................................................... 33
Installing the drive backplane................................................................................................................................... 34
Cable routing...................................................................................................................................................................... 35
Drives................................................................................................................................................................................... 39
Removing the drive carrier........................................................................................................................................39
Installing the drive carrier..........................................................................................................................................40
Removing the drive from the drive carrier.............................................................................................................41
Installing the drive into the drive carrier................................................................................................................42
Removing a drive blank.............................................................................................................................................. 43
Installing a drive blank................................................................................................................................................ 44
Optional optical drive........................................................................................................................................................44
Removing the optical drive....................................................................................................................................... 44
Installing the optical drive..........................................................................................................................................45
System memory................................................................................................................................................................. 46
System memory guidelines........................................................................................................................................46
General memory module installation guidelines.................................................................................................... 47
Removing a memory module.....................................................................................................................................48
Installing a memory module.......................................................................................................................................49
Processor and heat sink ................................................................................................................................................. 50
Removing the heat sink............................................................................................................................................. 50
Installing the heat sink................................................................................................................................................ 51
Removing the processor ...........................................................................................................................................53
Installing the processor .............................................................................................................................................54
Expansion cards and expansion card risers................................................................................................................ 54
Expansion card installation guidelines.................................................................................................................... 55
Removing the expansion card risers.......................................................................................................................56
Installing the expansion card risers......................................................................................................................... 57
Removing expansion card from the expansion card riser..................................................................................58
Installing an expansion card into the expansion card riser................................................................................ 60
Optional BOSS S2 card.................................................................................................................................................... 61
Removing the BOSS S2 module............................................................................................................................... 61
Installing the BOSS S2 module.................................................................................................................................63
System battery ................................................................................................................................................................. 65
Replacing the system battery.................................................................................................................................. 65
Front mounting front PERC module.............................................................................................................................66
Removing the front mounting front PERC module.............................................................................................66
Installing the front mounting front PERC module............................................................................................... 67
Removing the PERC card..........................................................................................................................................68
Installing the PERC card............................................................................................................................................69
Optional internal USB card..............................................................................................................................................70
Removing the optional internal USB card..............................................................................................................70
Installing the internal USB card.................................................................................................................................71
Power supply unit.............................................................................................................................................................. 72
Hot spare feature........................................................................................................................................................ 72
Removing a power supply unit..................................................................................................................................73
Installing a power supply unit....................................................................................................................................73
Removing a power supply unit blank.......................................................................................................................74
4Contents
Installing a power supply unit blank.........................................................................................................................75
Power interposer board................................................................................................................................................... 75
Removing the power interposer board...................................................................................................................75
Installing the power interposer board..................................................................................................................... 76
Optional IDSDM module................................................................................................................................................... 77
Removing the IDSDM module................................................................................................................................... 77
Installing the IDSDM module..................................................................................................................................... 78
MicroSD card......................................................................................................................................................................79
Removing the MicroSD card.....................................................................................................................................79
Installing the MicroSD card.......................................................................................................................................80
System board...................................................................................................................................................................... 81
Removing the system board......................................................................................................................................81
Installing the system board....................................................................................................................................... 82
Trusted Platform Module................................................................................................................................................ 84
Upgrading the Trusted Platform Module...............................................................................................................84
Initializing TPM for users........................................................................................................................................... 85
Initializing the TPM 1.2 for users............................................................................................................................. 85
Initializing the TPM 2.0 for users............................................................................................................................ 86
Control panel...................................................................................................................................................................... 86
Removing the left control panel.............................................................................................................................. 86
Installing the left control panel.................................................................................................................................87
Removing the right control panel............................................................................................................................ 88
Installing the right control panel.............................................................................................................................. 89
Chapter 6: Jumpers and connectors.............................................................................................91
System board connectors................................................................................................................................................91
System board jumper settings....................................................................................................................................... 92
Disabling a forgotten password..................................................................................................................................... 92
Chapter 7: System diagnostics and indicator codes..................................................................... 94
System health and system ID indicator codes........................................................................................................... 94
iDRAC Direct LED indicator codes................................................................................................................................ 94
LCD panel............................................................................................................................................................................95
Viewing Home screen.................................................................................................................................................96
Setup menu...................................................................................................................................................................96
View menu.....................................................................................................................................................................96
NIC indicator codes...........................................................................................................................................................97
Power supply unit indicator codes................................................................................................................................ 97
Drive indicator codes........................................................................................................................................................99
Using system diagnostics.............................................................................................................................................. 100
Dell Embedded System Diagnostics...................................................................................................................... 100
Chapter 8: Getting help............................................................................................................. 102
Recycling or End-of-Life service information........................................................................................................... 102
Contacting Dell Technologies....................................................................................................................................... 102
Accessing system information by using QRL............................................................................................................102
Quick Resource Locator for PowerEdge R350 system....................................................................................103
Receiving automated support with SupportAssist ................................................................................................. 103
Contents 5
About this document
This document provides an overview about the system, information about installing and replacing components, diagnostic tools,
and guidelines to be followed while installing certain components.
1
About this document 7
PowerEdge R350 system overview
The PowerEdge R350 system is a 1U server that supports:
●One Intel Xeon E-2300 series processor or one Intel Pentium processor
●Four DDR4 DIMM slots
●Two redundant AC power supply units
●Up to four 3.5-inch SAS/SATA hot-plug drives
●Up to eight 2.5-inch SAS/SATA hot-plug drives
NOTE: All instances of SAS, SATA drives are seen as drives in this document, unless specified otherwise.
For more information about supported drives, see the www.dell.com/poweredgemanuals.
Topics:
•Front view of the system
•Rear view of the system
•Inside the system
•Locating the Express Service Code and Service Tag
•System information label
•Rail sizing and rack compatibility matrix
Front view of the system
Figure 1. Front view of 8 x 2.5-inch drive system
Table 1. Features available on the front of the system
Item Ports, panels, and
slots
Icon Description
1 Left control panel with
iDRAC reset button
Contains the system health, and system ID indicator.
NOTE: To reset the iDRAC without changing any saved
settings press and hold the System Identification button for
at least 16 seconds.
2 Drive N/A Enables you to install drives that are supported on your system.
3 Right control panel N/A Contains the power button, USB port, iDRAC Direct micro port,
and the iDRAC Direct status LED.
4 Information tag N/A The Information tag is a slide-out label panel that contains
system information such as Service Tag, NIC, MAC address, and
so on. If you have opted for the secure default access to iDRAC,
the Information tag will also contain the iDRAC secure default
password.
2
8 PowerEdge R350 system overview
Figure 2. Front view of 4 x 3.5-inch drive system
Table 2. Features available on the front of the system
Item Ports, panels, and slots Icon Description
1 Left control panel with
iDRAC reset button
Contains the system health, and system ID indicator.
NOTE: To reset the iDRAC without changing any saved settings
press and hold the System Identification button for at least 16
seconds.
2 Optical drive N/A Enables you to install optical drive that is supported on your system.
3 Drive N/A Enables you to install drives that are supported on your system.
4 Right control panel N/A Contains the power button, USB port, iDRAC Direct micro port, and the
iDRAC Direct status LED.
5 Information tag N/A The Information tag is a slide-out label panel that contains system
information such as Service Tag, NIC, MAC address, and so on. If you
have opted for the secure default access to iDRAC, the Information tag
will also contain the iDRAC secure default password.
For more information about the ports, see the Dell EMC PowerEdge R350 Technical Specifications on the product
documentation page.
For more information about the ports, see the www.dell.com/poweredgemanuals section.
Rear view of the system
Figure 3. Rear view of the system
Table 3. Rear view of the system
Item Ports, panels, or slots Icon Description
1 Serial connector Enables you to connect serial devices.
2 Ethernet ports The Ethernet ports that are integrated on the system board
provide network connectivity. These NIC ports can also be shared
with iDRAC when iDRAC network settings is set to shared mode.
3 PCIe expansion card slot 1 Enables you to connect PCI Express expansion cards.
4 PCIe expansion card slot
2
Enables you to connect PCI Express expansion cards.
5 BOSS riser slots Enables you to connect BOSS card.
PowerEdge R350 system overview 9
Table 3. Rear view of the system (continued)
Item Ports, panels, or slots Icon Description
6 Power supply unit (PSU
2)
Indicates the PSU.
7 Power supply unit (PSU 1) Indicates the PSU.
8 System ID button Press the system ID button:
●To locate a particular system within a rack.
●To turn the system ID on or off.
To reset iDRAC, press and hold the button for more than 16
seconds.
NOTE:
●To reset iDRAC using system ID, ensure that the system ID
button is enabled in the iDRAC setup.
●If the system stops responding during POST, press and hold
the system ID button (for more than 5 seconds) to enter
the BIOS progress mode.
9 CMA jack Enables you to connect to cable management arm LED.
10 USB 3.2 Gen 1 port The USB ports are 9-pin, 3.0-compliant. These ports enable you to
connect USB devices to the system.
11 USB 2.0 port The USB ports are 4-pin, 2.0-compliant. These ports enable you to
connect USB devices to the system.
12 iDRAC dedicated port Enables you to remotely access iDRAC. For more information, see
the iDRAC User’s Guide at www.dell.com/poweredgemanuals.
13 VGA port Enables you to connect a display device to the system.
NOTE: For more information, see the Dell EMC PowerEdge R350 Technical Specifications on the product documentation
page.
10 PowerEdge R350 system overview
Inside the system
Figure 4. Inside the system
1. Optical drive 2. Drive backplane
3. Intrusion switch 4. Power interposer board
5. Butterfly riser 6. BOSS module
7. PSU 1 and PSU 2 8. Heat sink
9. System board 10. Cooling fan
11. fPERC module 12. Information tag
Locating the Express Service Code and Service Tag
The unique Express Service Code and Service Tag are used to identify the system.
The information tag is located on the front of the system that includes system information such as the Service Tag, Express
Service Code, Manufacture date, NIC, MAC address, QRL label, and so on. If you have opted for the secure default access to
iDRAC, the Information tag also contains the iDRAC secure default password.
PowerEdge R350 system overview 11
Figure 5. Locating the Express Service Code and Service tag
1. Information tag (front view)
2. Information tag (back view)
3. OpenManage Mobile (OMM) label
4. iDRAC MAC address and iDRAC secure password label
5. Service Tag, Express Service Code, QRL label
The Mini Enterprise Service Tag (MEST) label is located on the rear of the system that includes the Service Tag (ST), Express
Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date). The Exp Svc Code is used by Dell EMC to route support calls
to the appropriate personnel.
Alternatively, the Service Tag information is located on a label on the left wall of the chassis.
System information label
The system information label is located on the back of the system cover.
Figure 6. Express service tag
12 PowerEdge R350 system overview
Figure 7. Memory information
Figure 8. Service information - electrical overview
PowerEdge R350 system overview 13
Rail sizing and rack compatibility matrix
For specific information about the rail solutions compatible with your system, see the Dell EMC Enterprise Systems
Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineering-
Docs_Documents/en/rail-rack-matrix.pdf.
The document provides the information that is listed below:
●Specific details about rail types and their functionalities.
●Rail adjustability range for various types of rack mounting flanges.
●Rail depth with and without cable management accessories.
●Types of racks supported for various types of rack mounting flanges.
14 PowerEdge R350 system overview
Initial system setup and configuration
This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general
steps to set up the system and the reference guides for detailed information.
Topics:
•Setting up the system
•iDRAC configuration
•Resources to install operating system
Setting up the system
Perform the following steps to set up the system:
Steps
1. Unpack the system.
2. Install the system into the rack. For more information, see the rail installation and cable management accessory guides
relevant to your rail and cable management solution at www.dell.com/poweredgemanuals.
3. Connect the peripherals to the system and the system to the electrical outlet.
4. Power on the system.
For more information about setting up the system, see the Getting Started Guide that is shipped with your system.
NOTE: For information about managing the basic settings and features of the system, see the Dell EMC PowerEdge
R350 BIOS and UEFI Reference Guide on the product documentation page.
NOTE: Legacy BIOS is not supported on the system, only UEFI BIOS is supported.
iDRAC configuration
The Integrated Dell Remote Access Controller (iDRAC) is designed to make you more productive as a system administrator
and improve the overall availability of Dell EMC servers. iDRAC alerts you to system issues, helps you to perform remote
management, and reduces the need for physical access to the system.
Options to set up iDRAC IP address
To enable communication between your system and iDRAC, you must first configure the network settings based on your
network infrastructure. The network settings option is set to DHCP, by default.
NOTE: For static IP configuration, you must request for the settings at the time of purchase.
You can set up the iDRAC IP address using one of the interfaces in the table below. For information about setting up iDRAC IP
address, see the documentation links provided in the table below.
Table 4. Interfaces to set up iDRAC IP address
Interface Documentation links
iDRAC Settings utility Integrated Dell Remote Access Controller User's Guide at
https://www.dell.com/idracmanuals or for system specific
Integrated Dell Remote Access Controller User's Guide,
3
Initial system setup and configuration 15
Table 4. Interfaces to set up iDRAC IP address (continued)
Interface Documentation links
go to https://www.dell.com/poweredgemanuals > Product
Support page of your system > Documentation.
NOTE: To determine the most recent iDRAC release
for your platform and for latest documentation version,
see KB article https://www.dell.com/support/article/
sln308699.
OpenManage Deployment Toolkit Dell EMC OpenManage Deployment Toolkit User's Guide
available at https://www.dell.com/openmanagemanuals >
Open Manage Deployment Toolkit.
iDRAC Direct Integrated Dell Remote Access Controller User's Guide at
https://www.dell.com/idracmanuals or for system specific
Integrated Dell Remote Access Controller User's Guide,
go to https://www.dell.com/poweredgemanuals > Product
Support page of your system > Documentation.
NOTE: To determine the most recent iDRAC release
for your platform and for latest documentation version,
see KB article https://www.dell.com/support/article/
sln308699.
Lifecycle Controller Dell Lifecycle Controller User's Guide at https://
www.dell.com/idracmanuals or for system specific Dell
Lifecycle Controller User's Guide, go to https://
www.dell.com/poweredgemanuals > Product Support page
of your system > Documentation.
NOTE: To determine the most recent iDRAC release
for your platform and for latest documentation version,
see KB article https://www.dell.com/support/article/
sln308699.
NOTE: To access iDRAC, ensure that you connect the ethernet cable to the iDRAC dedicated network port or use the
iDRAC Direct port by using the USB cable. You can also access iDRAC through the shared LOM mode, if you have opted for
a system that has the shared LOM mode enabled.
Options to log in to iDRAC
To log in to the iDRAC Web User Interface, open a browser and enter the IP address.
You can log in to iDRAC as:
●iDRAC user
●Microsoft Active Directory user
●Lightweight Directory Access Protocol (LDAP) user
In the login screen displayed, if you have opted for secure default access to iDRAC, enter the iDRAC secure default password
available on back of the Information Tag. If you have not opted for secure default access to iDRAC, enter the default user name
and password – root and calvin. You can also log in by using your Single Sign-On or Smart Card.
NOTE: Ensure that you change the default username and password after setting up the iDRAC IP address.
For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller
User's Guide at www.dell.com/idracmanuals.
NOTE: To determine the most recent iDRAC release for your platform and for latest documentation version, see KB article
https://www.dell.com/support/article/sln308699.
You can also access iDRAC using command-line protocol - RACADM. For more information, see the Integrated Dell Remote
Access Controller RACADM CLI Guide available at https://www.dell.com/idracmanuals.
16 Initial system setup and configuration
You can also access iDRAC using automation tool - Redfish API. For more information, see the Integrated Dell Remote Access
Controller User's Guide Redfish API Guide available at https://developer.dell.com.
Resources to install operating system
If the system is shipped without an operating system, you can install a supported operating system by using one of the
resources provided in the table below. For information about how to install the operating system, see the documentation links
provided in the table below.
Table 5. Resources to install the operating system
Resource Documentation links
iDRAC Integrated Dell Remote Access Controller User's Guide at https://www.dell.com/idracmanuals or for
system specific Integrated Dell Remote Access Controller User's Guide, go to https://www.dell.com/
poweredgemanuals > Product Support page of your system > Documentation.
NOTE: To determine the most recent iDRAC release for your platform and for latest
documentation version, see KB article at https://www.dell.com/support/article/sln308699.
Lifecycle Controller Dell Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals or for system specific
Dell Lifecycle Controller User's Guide, go to https://www.dell.com/poweredgemanuals > Product
Support page of your system > Documentation. Dell recommends using Lifecycle Controller to install
the OS, since all required drivers are installed on the system.
NOTE: To determine the most recent iDRAC release for your platform and for latest
documentation version, see KB article at https://www.dell.com/support/article/sln308699.
OpenManage
Deployment Toolkit
www.dell.com/openmanagemanuals > OpenManage Deployment Toolkit
NOTE: For more information about installation and how-to videos for operating systems supported on PowerEdge systems,
see Supported Operating Systems for Dell EMC PowerEdge systems.
Options to download firmware
You can download firmware from the Dell support site. For information about downloading firmware, see the Downloading
drivers and firmware section.
You can also choose any one of the following options to download the firmware. For information about how to download the
firmware, see the documentation links provided in the table below.
Table 6. Options to download firmware
Option Documentation link
Using Integrated Dell Remote Access Controller Lifecycle
Controller (iDRAC with LC)
www.dell.com/idracmanuals
Using Dell Repository Manager (DRM) www.dell.com/openmanagemanuals > Repository Manager
Using Dell Server Update Utility (SUU) www.dell.com/openmanagemanuals > Server Update Utility
Using Dell OpenManage Deployment Toolkit (DTK) www.dell.com/openmanagemanuals > OpenManage
Deployment Toolkit
Using iDRAC virtual media www.dell.com/idracmanuals
Options to download and install OS drivers
You can choose any one of the following options to download and install OS drivers. For information about how to download or
install OS drivers, see the documentation links provided in the table below.
Initial system setup and configuration 17
Table 7. Options to download and install OS drivers
Option Documentation
Dell EMC support site Downloading drivers and firmware section.
iDRAC virtual media Integrated Dell Remote Access Controller User's Guide at
https://www.dell.com/idracmanuals or for system specific
Integrated Dell Remote Access Controller User's Guide,
go to https://www.dell.com/poweredgemanuals > Product
Support page of your system > Documentation .
NOTE: To determine the most recent iDRAC release for
your platform and for latest documentation version, see
https://www.dell.com/support/article/sln308699.
Downloading drivers and firmware
It is recommended that you download and install the latest BIOS, drivers, and systems management firmware on the system.
Prerequisites
Ensure that you clear the web browser cache before downloading the drivers and firmware.
Steps
1. Go to www.dell.com/support/drivers.
2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell EMC Product ID or Model field, and then press
Enter.
NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.
3. On the displayed product page, click Drivers & Downloads.
On the Drivers & Downloads page, all drivers that are applicable to the system are displayed.
4. Download the drivers to a USB drive, CD, or DVD.
18 Initial system setup and configuration
Minimum to POST and system management
configuration validation
This section describes the minimum to POST system requirement and system management configuration validation of the Dell
EMC system.
Topics:
•Minimum configuration to POST
•Configuration validation
Minimum configuration to POST
The components listed below are the minimum configuration to POST:
●Processor
●One memory module (DIMM) in socket A1
●One power supply unit
●System board
●PIB and cable
Configuration validation
The new generation of PowerEdge systems have added interconnect flexibility and advanced iDRAC management features to
collect precise system configuration information and report configuration errors.
When the system is powered on, information about installed cables, risers, backplanes, floating card (fPERClike BOSS), and
processor is obtained from the CPLD and backplane memory maps is analyzed. This information forms a unique configuration,
which is compared with one of the qualified configurations stored in a table maintained by iDRAC.
One or more sensors are assigned to each of the configuration elements. During POST, any configuration validation error is
logged in the System Event Log (SEL)/LifeCycle (LC) log. The reported events are categorized in the configuration validation
error table.
Table 8. Configuration validation error
Error Description Possible cause and
recommendations
Example
Config Error A configuration element within the
closest match contains something that is
unexpected and does not match any Dell
qualified configuration.
Wrong configuration Config Error: Backplane cable
CTRS_SRC_SA1 and BP-DST_SA1
The element reported
in HWC8010 errors are
assembled incorrectly.
Verify element (cable,
risers, etc) placement in
the system.
Config Error : SL Cable
PLANAR_SL7 and CTRL_DST_PA1
Config
Missing
iDRAC found a configuration element
missing within the closest match
detected.
Missing or damaged cable,
device, or part
Config Missing: Float card front
PERC/HBA
Missing element or cable
is reported in HWC8010
error logs. Install the
Config Missing : SL cable
PLANAR_SL8 and CTRL_DST_PA1
4
Minimum to POST and system management configuration validation 19
Table 8. Configuration validation error (continued)
Error Description Possible cause and
recommendations
Example
missing element (cable,
risers, etc).
Comm Error A configuration element is not responding
to iDRAC using the management interface
while running an inventory check.
System management
sideband communication
Comm Error: Backplane 2
Unplug AC Power, reseat
the element and replace
the element if the problem
persists.
Error messages
This section describes the error messages displayed on the screen during POST or captured in the system event log (SEL)/
LifeCycle (LC) log.
Table 9. Error message HWC8010
Error code HWC8010
Message The System Configuration Check operation resulted in the following issue involving the indicated
component type
Arguments Riser, floating card (fPERClike BOSS), backplane, processor, cable, or other components
Detailed Description The issue identified in the message is observed in the System Configuration Check operation.
Recommended
Response Action
Do the following and retry the operation:
1. Disconnect the input power.
2. Check for proper cable connection and component placement. If the issue persists, contact the
service provider.
Category System Health (HWC = Hardware Config)
Severity Critical
Trap/EventID 2329
Table 10. Error message HWC8011
Error code HWC8011
Message The System Configuration Check operation resulted in multiple issues involving the indicated component
type
Arguments Riser, floating card (fPERClike BOSS), backplane, processor, cable, or other components
Detailed Description Multiple issues are observed in the System Configuration Check operation.
Recommended
Response Action
Do the following and retry the operation:
1. Disconnect the input power.
2. Check for proper cable connection and component placement. If the issue persists, contact the
service provider.
Category System Health (HWC = Hardware Config)
Severity Critical
20 Minimum to POST and system management configuration validation
Installing and removing system components
Topics:
•Safety instructions
•Before working inside your system
•After working inside your system
•Recommended tools
•Optional front bezel
•System cover
•Air shroud
•Cooling fans
•Intrusion switch
•Drive backplane
•Cable routing
•Drives
•Optional optical drive
•System memory
•Processor and heat sink
•Expansion cards and expansion card risers
•Optional BOSS S2 card
•System battery
•Front mounting front PERC module
•Optional internal USB card
•Power supply unit
•Power interposer board
•Optional IDSDM module
•MicroSD card
•System board
•Trusted Platform Module
•Control panel
Safety instructions
CAUTION: Ensure that two or more people lift the system horizontally from the box and place it on a flat
surface, rack lift, or into the rails.
WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of
electric shock.
WARNING: Do not operate the system without the cover for a duration exceeding five minutes. Operating the
system without the system cover can result in component damage.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside
the system.
5
Installing and removing system components 21
CAUTION: To ensure proper operation and cooling, all system bays and fans must always be populated with a
component or a blank.
NOTE: While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same
firmware and configuration of the replaced one. For updating to the latest firmware and changing the configuration, see the
Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals.
NOTE: While replacing faulty storage controller, FC, or NIC card with the same type of card, after you power on the
system; the new card automatically updates to the same firmware and configuration of the faulty one. For updating to
the latest firmware and changing the configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/
idracmanuals.
CAUTION: Do not install GPUs, network cards, or other PCIe devices on your system that are not validated
and tested by Dell. Damage caused by unauthorized and invalidated hardware installation will null and void the
system warranty.
Before working inside your system
Prerequisites
Follow the safety guidelines listed in the Safety instructions.
Steps
1. Power off the system and all attached peripherals.
2. Disconnect the system from the electrical outlet, and disconnect the peripherals.
3. If applicable, remove the system from the rack.
For more information, see the Rail Installation Guide relevant to your rail solutions at www.dell.com/poweredgemanuals.
4. Remove the system cover.
After working inside your system
Prerequisites
Follow the safety guidelines listed in Safety instructions.
Steps
1. Replace the system cover.
2. If applicable, install the system into the rack.
For more information, see the Rail Installation Guide relevant to your system at www.dell.com/poweredgemanuals.
3. Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system.
Recommended tools
You may need any or combination of the following tools to perform the removal and installation procedures:
●Key to the bezel lock. The key is required only if your system includes a bezel.
●Phillips 1 screwdriver
●Phillips 2 screwdriver
●Torx T15 screwdriver
●5 mm hex nut screwdriver
●Plastic scribe
●1/4-inch flat blade screwdriver
●Wrist grounding strap connected to the ground
●ESD mat
22 Installing and removing system components
●Needle-nose pliers
Optional front bezel
NOTE: LCD panel is optional on the front bezel. If the front bezel has an LCD panel, see LCD panel section.
Removing the front bezel
The procedure to remove the front bezel with and without the LCD panel is the same.
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Keep the bezel key handy.
NOTE: The bezel key is part of the LCD bezel package.
Steps
1. Unlock the bezel.
2. Press the release button, and disengage the left end of the bezel.
3. Unhook the right end, and remove the bezel.
Figure 9. Removing the front bezel with the LCD panel
Next steps
Replace the front bezel.
Installing and removing system components 23
Installing the front bezel
The procedure to install the front bezel with and without the LCD panel is the same.
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Locate and remove the bezel key.
NOTE: The bezel key is part of the LCD bezel package.
Steps
1. Align and insert the tabs on the bezel into the slots on the system.
2. Press the bezel until the release button clicks in place.
3. Lock the bezel.
Figure 10. Installing the front bezel with the LCD panel
System cover
Removing the system cover
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Power off the system, and any attached peripherals.
3. Disconnect the system from the electrical outlet and peripherals.
Steps
1. Using a 1/4 inch flat head or Phillips #2 screwdriver, rotate the lock counterclockwise to the unlock position.
24 Installing and removing system components
2. Lift the release latch until the system cover slides back.
3. Lift the cover from the system.
Figure 11. Removing the system cover
Next steps
Replace the system cover.
Installing the system cover
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Ensure that all internal cables are connected and routed properly, and no tools or extra parts are left inside the system.
Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Close the system cover release latch.
3. Using a 1/4 inch flat head or Phillips #2 screwdriver, rotate the lock clockwise to the lock position.
Installing and removing system components 25
Air shroud
Removing the air shroud
Prerequisites
CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly,
resulting in shutdown of the system and loss of data.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
Steps
Hold the air shroud at both ends and lift the air shroud out of the system.
Figure 13. Removing the air shroud
Next steps
Replace the air shroud.
Installing the air shroud
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
Steps
1. Align the slot on the air shroud with the standoff on the chassis.
2. Lower the air shroud into the system until it is firmly seated.
Installing and removing system components 27
Figure 14. Installing the air shroud
Next steps
Follow the procedure listed in After working inside your system.
Cooling fans
Removing a cooling fan
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. Move the cables out of way to access the fan cable connector on the system board.
NOTE: Observe the fan cable routing or make a note on the fan cable routing.
Steps
1. Press the release tabs on the fan cable connector and disconnect the cable from the system board.
2. Lift the cooling fan out of the fan cage.
28 Installing and removing system components
Figure 15. Removing a cooling fan
Next steps
Replace a fan.
Installing a cooling fan
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
1. Lower the cooling fan into the cage until it is seated firmly.
2. Press the release tabs on the fan cable connector and connect the cable to the system board.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
Installing and removing system components 29
Figure 16. Installing a cooling fan
Next steps
1. Install the air shroud.
2. Follow the procedure listed in After working inside your system.
Intrusion switch
This is a service technician replaceable part only.
Removing the intrusion switch module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
Steps
1. Disconnect and remove the intrusion switch cable from the connector on the system board.
NOTE: Observe the routing of the cable as you remove it from the system.
2. Using the Phillips #1 screwdriver, remove the screw securing the intrusion switch module.
3. Lift the intrusion switch module out of the system.
30 Installing and removing system components
Figure 17. Removing the intrusion switch module
Next steps
Replace the intrusion switch.
Installing the intrusion switch
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
Steps
1. Align and insert the intrusion switch module until it is firmly seated in the slot on the system.
2. Using the Phillips #1 screwdriver, tighten the screw securing the intrusion switch module.
3. Connect the intrusion switch cable to the connector on the system board.
NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.
Installing and removing system components 31
Figure 18. Installing the intrusion switch
Next steps
1. Install the air shroud.
2. Follow the procedure listed in After working inside your system.
Drive backplane
This is a service technician replaceable part only.
Drive backplane
Depending on your system configuration, the drive backplanes supported for R350 system are listed here:
Table 11. Supported backplane options for R350 system
System Supported hard drives options
PowerEdge R350
3.5 inch (x4) SAS, SATA backplane
2.5 inch (x8) SAS, SATA backplane
Figure 19. 4 x 3.5-inch drive backplane
1. BP_PWR_1 (backplane power and signal cable to PIB)
2. BP_DST_SA1 (SAS/SATA connector)
3. BP_PWR_CTRL (backplane power)
32 Installing and removing system components
Figure 20. 8 x 2.5-inch drive backplane
1. BP_PWR_1 (backplane power and signal cable to PIB)
2. BP_DST_SA1 (SAS/SATA connector)
3. BP_PWR_CTRL (backplane power)
Removing the backplane
Prerequisites
CAUTION: To prevent damage to the drives and backplane, remove the drives from the system before removing
the backplane.
CAUTION: Note the number of each drive and temporarily label them before you remove the drive so that you
can reinstall them in the same location.
NOTE: The procedure to remove the backplane is similar for all backplane configurations.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove all the drives.
5. If installed, disconnect the optical drive signal and power cables from the system.
NOTE: Observe the routing of the cable as you remove it from the system.
6. Disconnect the drive backplane cables from the connectors on the system board.
Steps
1. Press the blue release tabs to disengage the drive backplane from the hooks on the system.
2. Lift the drive backplane out of the system.
NOTE: To avoid damaging the backplane, ensure that you move the control panel cables from the cable routing clips
before removing the backplane.
Installing and removing system components 33
Figure 21. Removing the backplane
Next steps
Replace the drive backplane.
Installing the drive backplane
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove all the drives.
NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before
removing the backplane.
NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.
Steps
1. Use the hooks on the system as guides to align the slots on the backplane with the guides on the system.
2. Insert the backplane into the guides and lower the backplane until the blue release tabs click into place.
34 Installing and removing system components
Figure 22. Installing the drive backplane
Next steps
1. Reconnect all the disconnected cables to the backplane.
2. Install all the drives.
3. Install the air shroud.
4. Follow the procedure listed in After working inside your system.
Cable routing
Figure 23. Cable routing - 4 x 3.5-inch drive SAS or SATA backplane
Installing and removing system components 35
Table 12. Connector descriptions for 4 x 3.5-inch drive SAS or SATA backplane
From To
BP_PWR_1 (backplane power connector) SIG_PWR_1 (PIB board power connector)
BP_DST_SA1 (backplane SATA connector, cable marking BP
SA1)
CTRL_SRC_SA1 (Signal connector on the PERC)
Figure 24. Cable routing - 4 x 3.5-inch drive SAS or SATA backplane with butterfly riser, BOSS card
Table 13. Connector descriptions for 4 x 3.5-inch drive SAS or SATA backplane with Butterfly riser, BOSS
card
From To
J_PWR_1 (BOSS card connector) BOSS_PWR (Power connector for BOSS card on system
board)
LEFT EAR (LEFT EAR connector) LEFT_LED (LEFT_LED connector)
RIGHT EAR (RIGHT EAR connector) CTRL_PNL (Control panel connector)
INTRUDER R_INTRUSION
36 Installing and removing system components
Figure 25. Cable routing - 4 x 3.5-inch drive SAS or SATA backplane with fPERC, and BOSS card
Table 14. Connector descriptions for 4 x 3.5-inch drive SAS or SATA backplane with fPERC, and BOSS
card
From To
SL2_PCH_PA2 ( BOSS signal connector on the system board) J_PCIE_1 ( Signal connector on BOSS card)
BOSS_PWR ( Power connector on system board) J_PWR_1 ( Power connector on BOSS card)
ODD_PWR_1 (ODD power connector) HDD/ODD_PWR (HDD/ODD card power connector)
ODD_SIGNAL (ODD signal connector) SATA_ODD (ODD SATA connector)
CTRL_DST_PA1 (fPERC connector on the backplane) Internal PERC slot on the system board
Figure 26. Cable routing - 8 x 2.5-inch drive SATA backplane with internal PERC
Installing and removing system components 37
Table 15. Connector descriptions for 8 x 2.5-inch drive SATA backplane with internal PERC
From To
BP_PWR_1 (backplane power connector) SIG_PWR_1 (PIB power connector)
BP_DST_SA1 (backplane SATA connector, cable marking BP
SA1)
CTRL_SRC_SA1 (Signal connector on the PERC)
Figure 27. Cable routing - 8 x 2.5-inch drive SAS or SATA backplane with PIB
Table 16. Connector descriptions for 8 x 2.5-inch drive SAS or SATA backplane with PIB
From To
BP_PWR_1 (backplane power connector) SIG_PWR_1 (PIB power connector)
SYS (Power interposer board connector) P1 (System power connecter)
CPU (Power interposer board connector) P2 (CPU Power connecter)
PIB_SIG_1 (Power interposer board signal connector) J_PIB1 (PIB connector)
38 Installing and removing system components
Figure 28. Cable routing - 8 x 2.5-inch drive SAS or SATA backplane with control panel
Table 17. Connector descriptions for 8 x 2.5-inch drive SAS or SATA backplane with control panel
From To
J_PWR_1 (BOSS card connector) SL2_PCH_PA2 (signal connector on the system board, cable
marking SL2_PCH_PA2)
LEFT EAR (LEFT EAR connector) LEFT_LED (LEFT_LED connector)
RIGHT_EAR (RIGHT_EAR connector) CTRL_PNL (Control panel connector)
Drives
Removing the drive carrier
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. If installed, remove the front bezel.
3. Using the management software, prepare the drive for removal. If the drive is online, the green activity or fault indicator
blinks while the drive is powering off. When the drive indicators are off, the drive is ready for removal. For more information,
see the documentation for the storage controller.
CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation
for the storage controller card to ensure that the host adapter is configured correctly to support drive
removal and insertion.
CAUTION: To prevent data loss, ensure that your operating system supports drive installation. See the
documentation supplied with your operating system.
Steps
1. Press the release button to open the drive carrier release handle.
2. Holding the drive carrier release handle, slide the drive carrier out of the drive slot.
Installing and removing system components 39
Figure 29. Removing a drive carrier
Next steps
Install a drive carrier or drive blank.
Installing the drive carrier
Prerequisites
CAUTION: Before removing or installing a drive while the system is running, see the documentation for the
storage controller card to ensure that the host adapter is configured correctly to support drive removal and
insertion.
CAUTION: Combining SAS and SATA drives in the same RAID volume is not supported.
CAUTION: When installing a drive, ensure that the adjacent drives are fully installed. Inserting a drive carrier
and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's
shield spring and make it unusable.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the
documentation supplied with your operating system.
CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive
automatically begins to rebuild. Ensure that the replacement drive is blank or contains data that you wish to
overwrite. Any data on the replacement drive is immediately lost after the drive is installed.
NOTE: Ensure the release handle on the drive carrier is in the open position before inserting the carrier into the slot.
1. Follow the safety guidelines listed in the Safety instructions.
2. If installed, remove the front bezel.
3. Remove the drive carrier or remove the drive blank when you want to assemble the drives in to the system.
Steps
1. Hold the release handle and slide the drive carrier into the drive slot.
2. Close the drive carrier release handle to lock the drive in place.
40 Installing and removing system components
Figure 30. Installing a drive carrier
Next steps
If removed, install the front bezel.
Removing the drive from the drive carrier
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screwdriver to remove the drive.
2. Lift the drive out of the drive carrier.
Installing and removing system components 41
Figure 31. Removing the drive from the drive carrier
Next steps
Install the drive into the drive carrier.
Installing the drive into the drive carrier
Prerequisites
Follow the safety guidelines listed in the Safety instructions
NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs.
Steps
1. Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier.
2. Align the screw holes on the drive with the screws holes on the drive carrier.
3. Using a Phillips #1 screwdriver, secure the drive to the drive carrier with the screws.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screwdriver to install the drive.
42 Installing and removing system components
Figure 32. Installing a drive into the drive carrier
Next steps
Install the drive carrier.
Removing a drive blank
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. If installed, remove the front bezel.
CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots.
Steps
Press the release button, and slide the drive blank out of the drive slot.
Figure 33. Removing a drive blank
Next steps
Installing a drive or replace the drive blank.
Installing and removing system components 43
Installing a drive blank
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. If installed, remove the front bezel.
Steps
Slide the drive blank into the drive slot until the release button clicks into place.
Figure 34. Installing a drive blank
Next steps
If removed, install the front bezel.
Optional optical drive
This is a service technician replaceable part only.
Removing the optical drive
The procedure for removing an optical drive and optical drive blank is the same.
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If installed, remove the front bezel.
Steps
1. Disconnect the power and data cables from the connectors on the optical drive.
NOTE: While you remove the cable, be sure to take note of its routing.
2. To release the optical drive, press the release tab and push the drive towards the front of the system.
3. Slide the optical drive out of the system.
44 Installing and removing system components
Figure 35. Removing the optical drive
Next steps
1. Replace the optical drive.
NOTE: Blanks must be installed in empty optical drive slots to maintain FCC certification of the system. The blanks also
keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
Installing the optical drive
The procedure is the same for installing an optical drive and optical drive blank.
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If installed, remove the optical drive blank by releasing the latch at right or left side and pull the blank out of the system.
NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.
4. If installed, remove the front bezel.
Steps
1. Insert the optical drive until the blue release tab locks in the slot on the system.
2. Align the optical drive with the optical drive slot on the front of the system.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
Installing and removing system components 45
Figure 36. Installing the optical drive
3. Connect the power and data cables to the connectors on the system board.
Next steps
1. If removed, install the front bezel.
2. Follow the procedure listed in After working inside your system.
System memory
System memory guidelines
The PowerEdge R350 system supports DDR4 Unregistered DIMMs (UDIMMs). System memory holds the instructions that are
run by the processor.
Your system contains four memory sockets organized into two memory channels for the processor.
Memory channels are organized as follows:
Table 18. Memory channels
Processor Channel A Channel B
Processor 1 A1, A3 A2, A4
46 Installing and removing system components
Figure 37. Memory socket location
Table 19. Supported memory matrix
DIMM type Rank Capacity DIMM rated voltage and speed Operating speed for
DIMMs per Channel
(DPC)
UDIMM 1 R 8 GB / 16 GB DDR4 (1.2 V), 3200 MT/s 3200 MT/s
2 R 32 GB DDR4 (1.2 V), 3200 MT/s 3200 MT/s
General memory module installation guidelines
To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
If your system's memory configurations fail to observe these guidelines, your system might not boot, stop responding during
memory configuration, or operate with reduced memory.
The memory bus may operate at speeds up to 2933 MT/s depending on the following factors:
●System profile selected (for example, Performance Optimized, or Custom [can be run at high speed or lower])
●Maximum supported DIMM speed of the processor
●Maximum supported speed of the DIMMs
●Rank of the DIMMs
NOTE: MT/s indicates DIMM speed in Mega-Transfers per second.
The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset
architectural configuration. The following are the recommended guidelines for installing memory modules:
●All DIMMs must be DDR4.
●If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory module.
●Populate memory module sockets only if a processor is installed.
○For single-processor systems, sockets A1 to A4 is available.
Installing and removing system components 47
●In Optimizer Mode, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory
performance.
NOTE: DIMM speed is limited to 2933 MT/s when mixing dual rank DIMMs with single rank or dual rank DIMMs in the
same channel.
Table 20. Memory population rules
Processor Configuration Memory population Memory population
information
Single processor Optimizer (Independent
channel) population order
A{1}, A{2}, A{3}, A{4} 1, 2, 3, 4 DIMMs are allowed.
●Populate all the sockets with white release tabs first, followed by the black release tabs.
●Unbalanced or odd memory configuration results in a performance loss and system may not identify the memory modules
being installed, so always populate memory channels identically with equal DIMMs for best performance.
Removing a memory module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
WARNING: The memory modules are hot to touch for some time after the system has been powered off. Allow
the memory modules to cool before handling them.
NOTE: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not
occupied. Remove memory module blanks only if you intend to install memory modules in those sockets.
Steps
1. Locate the appropriate memory module socket.
2. To release the memory module from the socket, simultaneously press the ejectors on both ends of the memory module
socket to fully open.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the
memory module or metallic contacts.
3. Lift the memory module away from the system.
48 Installing and removing system components
Figure 38. Removing a memory module
Next steps
1. Replace the memory module.
2. If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory
module blank is similar to that of the memory module.
NOTE: When operating your system with single processor, install memory module blanks in processor 2 memory
sockets.
.
Installing a memory module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
Steps
1. Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the
memory module or metallic contacts.
2. If a memory module is installed in the socket, remove it.
NOTE: Ensure the socket ejector latches are fully open, before installing the memory module.
3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the
memory module in the socket.
CAUTION: To prevent damage to the memory module or the memory module socket during installation, do
not bend or flex the memory module; insert both ends of the memory module simultaneously.
NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket in
only one orientation.
Installing and removing system components 49
CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the
memory module evenly.
4. Press the memory module with your thumbs until the ejectors firmly click into place. When the memory module is properly
seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory
modules installed.
Figure 39. Installing a memory module
Next steps
1. Install the air shroud.
2. Follow the procedure listed in After working inside your system.
3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System
BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of
the installed memory.
4. If the System Memory Size is incorrect, one or more of the memory modules may not be installed properly. Ensure that the
memory modules are firmly seated in their sockets.
5. Run the system memory test in system diagnostics.
Processor and heat sink
This is a service technician replaceable part only.
Removing the heat sink
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
NOTE: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the
heat sink and processor to cool down before handling them.
Steps
1. Using a Phillips #2 screwdriver, loosen the screws on the heat sink in the order that is mentioned below:
50 Installing and removing system components
a. Loosen the first screw three turns.
b. Loosen the screw diagonally opposite to the screw you loosened first.
c. Repeat the procedure for the remaining two screws.
d. Return to the first screw to loosen it completely.
2. Lift the heat sink from the system.
Figure 40. Removing the heat sink
Next steps
Remove the processor .
Installing the heat sink
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
Steps
1. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth.
2. Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of
the processor.
CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and
contaminating the processor socket.
NOTE: The thermal grease syringe is intended for single use only. Dispose the syringe after you use it.
Installing and removing system components 51
Figure 41. Applying thermal grease on top of the processor
3. Place the heat sink onto the processor with the cable end facing the drive carrier.
4. Align the screws on the heat sink with the standoff screws on the system board.
5. Using a Phillips #2 screwdriver, tighten the screws in the following order to secure the heat sink to the system board.
a. Tighten the first screw three turns.
b. Tighten the screw diagonally opposite to the screw you loosened.
6. Repeat the procedure for the remaining two screws.
7. Return to the first screw to tighten it.
Figure 42. Installing the heat sink
52 Installing and removing system components
Next steps
1. Install the air shroud.
2. Follow the procedure listed in After working inside your system.
Removing the processor
Prerequisites
WARNING: The processor will be hot to touch for some time after the system has been powered down. Allow the
processor to cool before removing it.
CAUTION: The processor is held in its socket under strong pressure. If the release lever is not held firmly, it can
spring up suddenly.
NOTE: Remove the processor only if you are replacing the processor or the system board. This step is not required when
replacing a heat sink module.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. Remove the heat sink .
CAUTION: An expected CMOS battery loss or CMOS checksum error message may be displayed during the first
instance of powering on the system after replacing the processor or system board. To resolve this issue, go to
setup option to configure the system settings.
Steps
1. Release the socket lever by pushing the lever down and out from under the tab on the processor shield.
2. Lift the lever upward until the processor shield lifts.
CAUTION: The processor socket pins are fragile and can be permanently damaged. Be careful not to bend the
pins in the processor socket when removing the processor out of the socket.
3. Lift the processor out of the socket.
NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink.
Figure 43. Removing the processor
Next steps
Replace the processor .
Installing and removing system components 53
Installing the processor
Prerequisites
CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat
sink is necessary to maintain proper thermal conditions.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the processor.
Steps
1. Align the pin 1 indicator of the processor with the triangle on the socket and place the processor on the socket.
CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor.
Be careful not to bend the pins in the socket.
2. Lower the socket lever and push it under the tab to lock it.
NOTE: If the processor has previously been used in a system, remove any remaining thermal grease from the processor
by using a lint-free cloth.
Figure 44. Installing the processor
Next steps
NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper
thermal conditions.
1. Install the heat sink.
2. Install the air shroud.
3. Follow the procedure listed in After working inside your system.
Expansion cards and expansion card risers
NOTE: When an expansion card is not supported or missing, riser the iDRAC and Lifecycle Controller logs an event. This
does not prevent your system from booting. However, if a F1/F2 pause occurs with an error message, see Troubleshooting
expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals.
54 Installing and removing system components
Expansion card installation guidelines
Figure 45. Expansion card slot connectors
1. Internal PERC connector
2. Butterfly riser connector
The following table describes the expansion card riser configurations:
Table 21. Expansion card riser configurations
Expansion card
risers
PCIe Slots Controlling
processor
Height Length Slot width
NA INT Processor 1 Half Height Half length x8
Riser 2 Processor 1 Half Height Half length x16
Riser 1 Processor 1 Half Height Half length x8
Installing and removing system components 55
Figure 46. Butterfly riser
1. Slot 2 (Low profile) (x16 connector)
2. Slot 1 (Low profile) (x8 connector)
NOTE: The expansion-card slots are not hot-swappable.
To ensure proper cooling and mechanical fit, the following table provides guidelines for installing expansion cards. The expansion
cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be
installed in the card priority and slot priority order.
Table 22. Configuration 0: butterfly riser
Card type Slot priority Maximum number of cards
Dell BOSS S2 Module BOSS 1
Intel (NIC: 10 Gb) 1, 2 2
Broadcom (NIC: 10 Gb) 1, 2 2
Intel (NIC: 1 Gb) 1, 2 2
Broadcom (NIC: 1 Gb) 1, 2 2
Dell External Adapter 1, 2 2
aPERC 11 Integrated slot 1
FPERC 11 Integrated slot 1
FPERC 10.15 Integrated slot 1
aPERC 10.15 Integrated slot 1
FPERC HBA11 Integrated slot 1
aPERC HBA11 Integrated slot 1
Removing the expansion card risers
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
56 Installing and removing system components
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
For butterfly riser, holding the touch points, lift the expansion card riser from the riser connector on the system board.
Figure 47. Removing the butterfly riser
Next steps
Replace the expansion card riser.
Installing the expansion card risers
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. If removed, install the expansion cards into the expansion card risers.
Steps
For butterfly riser, holding the touch points, align the expansion card riser with the connector and the riser guide pin on the
system board. Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector.
Installing and removing system components 57
Figure 48. Installing the butterfly riser
Next steps
1. Install the air shroud.
2. Follow the procedure listed in After working inside your system.
3. Install any device drivers required for the card as described in the documentation for the card.
Removing expansion card from the expansion card riser
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. Remove the expansion card risers.
Steps
1. Hold the expansion card by its edges and pull the card until the card edge connector disengages from the expansion card
connector on the riser.
58 Installing and removing system components
Figure 49. Removing an expansion card from riser
2. Install a filler bracket if the expansion card is not being replaced. Close the card retention latch.
NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
Figure 50. Installing filler bracket in the riser
Next steps
If applicable, install an expansion card into the expansion card riser.
Installing and removing system components 59
Installing an expansion card into the expansion card riser
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. If installing a new expansion card, unpack it and prepare the card for installation.
NOTE: For instructions, see the documentation accompanying the card.
Steps
1. If installed, remove the filler bracket.
NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain
Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the
system and aid in proper cooling and airflow inside the system.
Figure 51. Removing filler bracket in the riser
2. Hold the card by the edges, and align the card edge connector with the expansion card connector on the riser.
3. Insert the card edge connector firmly into the expansion card connector until the card is fully seated.
4. Close the expansion card retention latch.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
60 Installing and removing system components
Figure 52. Installing an expansion card into a riser
Next steps
1. If applicable, connect the cables to the expansion card.
2. Install the air shroud.
3. Follow the procedure listed in After working inside your system.
4. Install any device drivers required for the card as described in the documentation for the card.
NOTE: While replacing faulty storage controller, FC, or NIC card with the same type of card, after you power on the
system; the new card automatically updates to the same firmware and configuration of the faulty one. For updating to
the latest firmware and changing the configuration, see the Lifecycle Controller User's Guide at https://www.dell.com/
idracmanuals.
Optional BOSS S2 card
Removing the BOSS S2 module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If required, remove the air shroud.
Steps
1. Pull and lift the BOSS S2 card carrier retention latch lock to open.
2. Slide the BOSS S2 card carrier out.
Installing and removing system components 61
Figure 53. Removing the BOSS S2 card carrier
3. Using the Phillips #1 screwdriver, remove the screw.
4. Slide the BOSS module out until it is unlocked and remove it from the chassis.
Figure 54. Removing the BOSS S2 module
5. Disconnect the BOSS power cable and the BOSS signal cable from the system board.
6. Using the Phillips #1 screwdriver remove the two screws that secure the BOSS S2 module to the BOSS module bay.
7. Slide out the BOSS S2 module from the BOSS module bay.
62 Installing and removing system components
Figure 55. Removing the BOSS S2 module
Next steps
1. Replace the BOSS S2 module.
Installing the BOSS S2 module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If required, remove the air shroud.
Steps
1. Install the BOSS S2 module into the BOSS module cage.
2. Using the Phillips #1 screwdriver, secure the BOSS S2 module on the BOSS module bay with the two screws.
Figure 56. Installing the BOSS S2 module
Installing and removing system components 63
3. Connect the BOSS power cable and the BOSS signal cable to the system board.
4. Connect the BOSS module to the chassis by aligning with unlock sign.
5. Slide the BOSS S2 module in to the bay until it is firmly locked.
6. Using the Phillips #1 screwdriver, tighten the screw.
Figure 57. Installing the BOSS S2 module
7. Slide the BOSS S2 card carrier into the BOSS S2 module slot.
8. Close the BOSS S2 card carrier release latch to lock the carrier in place.
Figure 58. Installing the BOSS S2 card carrier
Next steps
1. If removed, install the air shroud.
2. Follow the procedure listed in the After working inside your system.
64 Installing and removing system components
System battery
This is a service technician replaceable part only.
Replacing the system battery
Prerequisites
WARNING: A new battery can explode if it is installed incorrectly. Replace the battery only with the same or
equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's
instructions. For more information, see the Safety instructions documentation that is shipped with your system.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the expansion card riser.
4. If applicable, disconnect the power or data cables from the expansion card(s).
Steps
1. To remove the battery:
a. Use a plastic scribe to pry out the system battery.
Figure 59. Removing the system battery
CAUTION: To prevent damage to the battery connector, you must firmly support the connector while
removing or installing a battery.
2. To install a new system battery:
a. Slide the battery with the positive side facing up under the securing tabs.
b. Press the battery into the connector until it snaps into place.
Installing and removing system components 65
Figure 60. Installing the system battery
Next steps
1. If applicable, Install the expansion card riser and connect the cables to the expansion card(s).
2. Follow the procedure listed in the After working inside your system.
3. Confirm that the battery is operating properly, by performing the following steps:
a. Enter the System Setup, while booting, by pressing F2.
b. Enter the correct time and date in the System Setup Time and Date fields.
c. Exit the System Setup.
d. To test the newly installed battery, remove the system from the enclosure for at least an hour.
e. Reinstall the system into the enclosure after an hour.
f. Enter the System Setup and if the time and date are still incorrect, see Getting help section.
Front mounting front PERC module
This is a service technician replaceable part only.
Removing the front mounting front PERC module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If installed, remove the air shroud.
4. Disconnect all the cables, observe the cable routing.
Steps
1. Using a Phillips #2 screwdriver, loosen the thumbscrews on the front PERC module.
2. Pull the front PERC module to disengage from the connector on the drive backplane.
3. Tilt and lift the front PERC module out of the system.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
66 Installing and removing system components
Figure 61. Removing the front mounting front PERC module
Next steps
Replace the front mounting front PERC module.
Installing the front mounting front PERC module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. If installed, remove the air shroud.
4. Route the cable properly to prevent the cable from being pinched or crimped.
Steps
1. Connect the PERC cable to the front PERC module.
2. Align the front PERC module at an angle until the tray touches the slot in the system.
3. Press the front PERC module connector with the connector on the drive backplane until firmly seated.
4. Using a Phillips #2 screwdriver, tighten the thumbscrews on the front PERC module.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
Installing and removing system components 67
Figure 62. Installing the front mounting front PERC module
Next steps
1. Reconnect all the required cables.
2. If removed, install the air shroud.
3. Follow the procedure listed in After working inside your system.
Removing the PERC card
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the expansion card riser.
Steps
1. Using Phillips #2 screw driver, remove the two screws.
2. Hold the metal holder and slide it toward the PSU, then take it out of the chassis.
3. Disconnect the cable.
68 Installing and removing system components
Figure 63. Removing the PERC card
Next steps
1. Replace the PERC card.
Installing the PERC card
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the expansion card riser.
Steps
1. Connect the PERC cable.
2. Hold the metal holder and align golden finger with socket. Slide the PERC card till it is firmly seated in place.
3. Using Phillips #2 screw driver, tighten the two screws from the fan cage.
Installing and removing system components 69
Figure 64. Installing the PERC card
Next steps
1. Install the expansion card riser.
2. Follow the procedure listed in After working inside your system.
Optional internal USB card
NOTE: To locate the internal USB port on the system board, see the System board jumpers and connectors section.
Removing the optional internal USB card
Prerequisites
CAUTION: To avoid interference with other components in the server, the maximum permissible dimensions of
the USB memory key are 15.9 mm width x 57.15 mm length x 7.9 mm height.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
1. Holding the blue tag, lift the internal USB card to disconnect from the connector on the system board.
2. Remove the USB memory key from the internal USB card.
70 Installing and removing system components
Figure 65. Removing the internal USB card
Next steps
Replace the internal USB card.
Installing the internal USB card
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
1. Connect the USB key to the internal USB card.
2. Align the internal USB card with the connector on the system board and press firmly until the internal USB card is seated.
Installing and removing system components 71
Figure 66. Installing the internal USB card
Next steps
1. Follow the procedure listed in After working inside your system.
2. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key.
Power supply unit
NOTE: While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same
firmware and configuration of the replaced one. For updating to the latest firmware and changing the configuration, see the
Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals.
NOTE: For information about DC PSU cabling instructions, see the Cabling instructions for – (48 – 60) V DC power supply
Tech sheet that is shipped with your DC PSU.
Hot spare feature
Your system supports the hot spare feature that significantly reduces the power overhead associated with the power supply
unit (PSU) redundancy.
When the hot spare feature is enabled, one of the redundant PSUs is switched to the sleep state. The active PSU supports 100
percent of the system load, thus operating at higher efficiency. The PSU in the sleep state monitors output voltage of the active
PSU. If the output voltage of the active PSU drops, the PSU in the sleep state returns to an active output state.
If having both PSUs active is more efficient than having one PSU in the sleep state, the active PSU can also activate the
sleeping PSU.
The default PSU settings are as follows:
●If the load on the active PSU is more than 50 percent of PSU rated power wattage, then the redundant PSU is switched to
the active state.
●If the load on the active PSU falls below 20 percent of PSU rated power wattage, then the redundant PSU is switched to
the sleep state.
You can configure the hot spare feature by using the iDRAC settings. For more information, see the iDRAC User’s Guide
available at www.dell.com/poweredgemanuals.
72 Installing and removing system components
Removing a power supply unit
Prerequisites
CAUTION: The system requires one power supply unit (PSU) for normal operation. On power-redundant
systems, remove and replace only one PSU at a time in a system that is powered on.
1. Follow the safety guidelines listed in the Safety instructions.
2. Disconnect the power cable from the power outlet and from the PSU you intend to remove.
3. Remove the cable from the strap on the PSU handle.
4. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable
management arm, see the system’s rack documentation at https://www.dell.com/poweredgemanuals.
Steps
Press the release latch, and holding the PSU handle slide the PSU out of the PSU bay.
Figure 67. Removing a power supply unit
Next steps
Replace the PSU or install the PSU blank.
Installing a power supply unit
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. For systems that support redundant PSU, ensure that both the PSUs are of the same type and have the same maximum
output power.
NOTE: The maximum output power (shown in watts) is listed on the PSU label.
3. Remove the PSU blank.
Steps
Slide the PSU into the PSU bay until the release latch snaps into place.
Installing and removing system components 73
Figure 68. Installing a power supply unit
Next steps
1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the
system’s rack documentation at https://www.dell.com/poweredgemanuals.
2. Connect the power cable to the PSU, and plug the cable into a power outlet.
CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.
NOTE: If you are installing, hot swapping, or hot adding a new PSU, wait for 15 seconds for the system to identify and
determine its status. The PSU redundancy may not occur until discovery is complete. The PSU status indicator turns
green to indicate that the PSU is functioning properly.
NOTE: For certain premium configurations with high power consumption, system PSU might stay with 2+0 mode only, 1+1
redundant mode is not available.
NOTE: While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same
firmware and configuration of the replaced one. For updating to the latest firmware and changing the configuration, see the
Lifecycle Controller User's Guide at https://www.dell.com/idracmanuals.
Removing a power supply unit blank
Prerequisites
Follow the safety guidelines listed in the Safety instructions.
Steps
Pull the blank out of the system.
CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a
non-redundant configuration. Remove the PSU blank only if you are installing a second PSU.
74 Installing and removing system components
Figure 69. Removing a power supply unit blank
Next steps
Replace the PSU or PSU blank.
Installing a power supply unit blank
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
NOTE: Install the power supply unit (PSU) blank only in the second PSU bay.
2. Remove the PSU.
Steps
Align the PSU blank with the PSU bay and push it into the PSU bay until it clicks into place.
Figure 70. Installing a power supply unit blank
Power interposer board
This is a service technician replaceable part only.
Removing the power interposer board
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
Installing and removing system components 75
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. Remove the PSU or PSU blank.
5. Disconnect the cables that are connected to power interposer board (PIB).
Steps
1. Pull the plunger up and move back to release hook.
2. Lift the PIB away from the system.
Figure 71. Removing the power interposer board
Next steps
Replace the power interposer board.
Installing the power interposer board
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
Steps
1. Align the PIB board on the chassis with the edge of the hook.
2. Press the board and move it forward to hook it.
76 Installing and removing system components
Figure 72. Installing the power interposer board
3. Reconnect all the required cables.
Next steps
1. Install the PSU.
2. Install the air shroud.
3. Follow the procedure listed in After working inside your system.
Optional IDSDM module
Removing the IDSDM module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If you are replacing the IDSDM card, remove the MicroSD cards.
NOTE: Before removing the SD cards, label them temporarily with the corresponding slot numbers. Reinstall the SD
cards into the corresponding slots.
Steps
Holding the blue pull tab, lift the IDSDM card out of the system.
Installing and removing system components 77
Figure 73. Removing the IDSDM module
Next steps
Replace the IDSDM module.
Installing the IDSDM module
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
Steps
1. Locate the IDSDM connector on the system board.
To locate IDSDM, see the System board jumpers and connectors section.
2. Align IDSDM module with the connector on the system board.
3. Press the IDSDM module, until firmly seated on the system board connector.
78 Installing and removing system components
Figure 74. Installing the IDSDM module
Next steps
1. Install the MicroSD cards.
NOTE: Install the MicroSD cards back into their original slots according to the labels you marked on the cards before
removing.
2. Follow the procedure listed in the After working inside your system.
MicroSD card
Removing the MicroSD card
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the IDSDM module.
Steps
1. Locate the MicroSD card slot on the IDSDM module, and press the card to partially release it from the slot. For more
information on the slot location, see System board jumpers and connectors section.
2. Hold the MicroSD card and remove it from the slot.
NOTE: Temporarily label each MicroSD card with its corresponding slot number after removal.
Installing and removing system components 79
Figure 75. Removing the MicroSD card
Next steps
Replace the MicroSD cards.
Installing the MicroSD card
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
NOTE: To use an MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup.
NOTE: Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards
during removal.
Steps
1. Locate the MicroSD card slot on the IDSDM module. Orient the MicroSD card appropriately and insert the contact-pin end of
the card into the slot. To locate IDSDM, see the System board jumpers and connectors section.
NOTE: The slot is keyed to ensure correct insertion of the card.
2. Press the card into the slot to lock it into place.
80 Installing and removing system components
Figure 76. Installing the MicroSD card
Next steps
1. Install the IDSDM module.
2. Install the air shroud.
3. Follow the procedure listed in the After working inside the system.
System board
This is a service technician replaceable part only.
Removing the system board
Prerequisites
CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted
to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key.
If you replace this system board, you must supply the recovery key when you restart your system or program
before you can access the encrypted data on your drives.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the following components:
a. Air shroud
b. Memory modules
c. Disconnect the fan cables
d. Expansion cards
e. Expansion card risers
f. M.2 BOSS riser
g. Processor
h. Heat sink
i. Internal USB key (if installed)
j. IDSDM
k. Disconnect all cables from the system board.
CAUTION: Take care not to damage the system identification button while removing the system board
from the system.
Installing and removing system components 81
Steps
1. Using the system board holder, slide the system board toward the front of the chassis.
2. Incline the system board at an angle and lift the system board out of the chassis.
Figure 77. Removing the system board
Next steps
Install the system board.
Installing the system board
Prerequisites
NOTE: Before replacing the system board, replace the old iDRAC MAC address label on the Information tag with the iDRAC
MAC address label of the replacement system board.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. If you are replacing the system board, remove all the components that are listed in the Removing the system board section.
Steps
1. Unpack the new system board assembly.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components.
CAUTION: Take care not to damage the system identification button while placing the system board into the
chassis.
2. Using the system board holder, lower the system board into the system.
3. Incline the system board at an angle and align the connectors on the system board with the slots on the rear of the chassis
until the connectors are firmly seated in the slots.
82 Installing and removing system components
Figure 78. Installing the system board
Next steps
1. Replace the following components:
a. Trusted Platform Module (TPM)
NOTE: The TPM Module must be replaced only while installing new system board.
b. IDSDM module
c. Internal USB key
d. Heat sink
e. Processor
f. M.2 BOSS riser
g. Expansion card risers
h. Expansion cards
i. Connect the fan cables
j. Memory modules
k. Air shroud
2. Reconnect all cables to the system board.
NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing
bracket.
3. Ensure that you perform the following steps:
a. Use the Easy Restore feature to restore the Service Tag. See the Restoring the system by using the Easy Restore
feature section.
b. If the service tag is not backed up in the backup flash device, enter the system service tag manually. See the Manually
update the Service Tag by using System Setup section.
c. Update the BIOS and iDRAC versions. Re-enable the Trusted Platform Module (TPM). See the Upgrading the Trusted
Platform Module section.
4. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the
Integrated Dell Remote Access Controller User's Guide available at https://www.dell.com/idracmanuals .
5. Follow the procedure listed in After working inside your system.
Installing and removing system components 83
Restoring the system using Easy Restore
The Easy Restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data
after replacing the system board. All data is backed up in a backup flash device automatically. If BIOS detects a new system
board, and the service tag in the backup flash device, BIOS prompts the user to restore the backup information.
About this task
Below is a list of options/steps available:
●Restore the service tag, license, and diagnostics information, press Y
●Navigate to the Lifecycle Controller based restore options, press N
●Restore data from a previously created Hardware Server Profile, press F10
NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data.
●Restore data from a previously created Hardware Server Profile, press F10
●To restore the system configuration data, press Y
●To use the default configuration settings, press N
●NOTE: After the restore process is complete, system reboots.
Manually update the Service Tag
After replacing a system board, if Easy Restore fails, follow this process to manually enter the Service Tag, using System
Setup.
About this task
If you know the system service tag, use the System Setup menu to enter the service tag.
Steps
1. Power on the system.
2. To enter the System Setup, press F2.
3. Click Service Tag Settings.
4. Enter the service tag.
NOTE: You can enter the service tag only when the Service Tag field is empty. Ensure that you enter the correct
service tag. Once the service tag is entered, it cannot be updated or changed.
5. Click OK.
Trusted Platform Module
This is a service technician replaceable part only.
Upgrading the Trusted Platform Module
Removing the TPM
Prerequisites
NOTE:
●Ensure the operating system is compatible with the TPM version you are installing.
●Ensure that you download and install the latest BIOS firmware on your system.
●Ensure that the BIOS is configured to enable UEFI boot mode.
84 Installing and removing system components
CAUTION: The TPM plug-in module is cryptographically bound to that particular system board after it is
installed. When the system is powered on, any attempt to remove an installed TPM plug-in module breaks the
cryptographic binding, and the removed TPM cannot be installed on another system board. Ensure any keys you
have stored on the TPM have been securely transferred.
Steps
1. Locate the TPM connector on the system board. For more information, see System board connectors.
2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module.
3. Slide the TPM module out from its connector.
4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board.
5. Pull the plastic rivet out of its slot on the system board.
Installing the TPM
Steps
1. To install the TPM, align the edge connectors on the TPM with the slot on the TPM connector.
2. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board.
3. Press the plastic rivet until the rivet snaps into place.
4. Replace the screw that secures the TPM to the system board.
Figure 79. Installing the TPM
Initializing TPM for users
Steps
1. Initialize the TPM.
For more information, see Initializing the TPM for users.
2. The TPM Status changes to Enabled, Activated.
Initializing the TPM 1.2 for users
Steps
1. While booting your system, press F2 to enter System Setup.
2. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
3. From the TPM Security option, select On with Preboot Measurements.
4. From the TPM Command option, select Activate.
5. Save the settings.
Installing and removing system components 85
6. Restart your system.
Initializing the TPM 2.0 for users
Steps
1. While booting your system, press F2 to enter System Setup.
2. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
3. From the TPM Security option, select On.
4. Save the settings.
5. Restart your system.
Control panel
This is a service technician replaceable part only.
Removing the left control panel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
1. Disconnect the control panel cable from the system board connector.
NOTE: Observe the routing of the cable as you remove it from the system.
2. Open the cable retention latch.
3. Remove the cable from cable clip.
4. Using the Phillips #1 screwdriver, remove the screws that secure the left control panel assembly to the system.
5. Hold the left control panel assembly and remove the control panel along with the cable from the system.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
86 Installing and removing system components
Figure 80. Removing the left control panel
Next steps
Replace the left control panel.
Installing the left control panel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.
Steps
1. Route the control panel cable through the cable clip, the guide slots in the system and connector on system board.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
2. Close and secure the cable guiding latch.
3. Align and insert the left control panel assembly in the slot on the system.
4. Using the Phillips #1 screwdriver, tighten the screws that secure the left control panel assembly to the system.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
Installing and removing system components 87
Figure 81. Installing the left control panel
Next steps
1. Install the air shroud.
2. Install the front bezel.
3. Follow the procedure listed in After working inside your system.
Removing the right control panel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.
Steps
1. Disconnect the control panel cable and the VGA cable from the system board connector and remove the cable from cable
clip.
NOTE: Observe the routing of the cable as you remove it from the system.
2. Using the Phillips #1 screwdriver, remove the screws that secure the right control panel assembly.
3. Hold the right control panel assembly and remove the control panel along with the cable from the system.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
88 Installing and removing system components
Figure 82. Removing the right control panel
Next steps
Replace the right control panel.
Installing the right control panel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.
Steps
1. Route the control panel cable through the latch, side wall of the system, and then slide the cable into the clip.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
2. Align and insert the right control panel in the slot on the system.
3. Connect the right control panel cable to the connector on the system board.
4. Using the Phillips #1 screwdriver, tighten the screws that secure the right control panel to the system.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence.
Installing and removing system components 89
Jumpers and connectors
This section provides essential and specific information about jumpers and switches. It also describes the connectors on the
various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install
components and cables correctly, you must be able to identify the connectors on the system board.
Topics:
•System board connectors
•System board jumper settings
•Disabling a forgotten password
System board connectors
Figure 84. System board jumpers and connectors
1. Internal storage connector
2. Riser connector
3. Processor
4. Processor power connector
6
Jumpers and connectors 91
5. DIMM slots
6. Sytem power connector
7. SATA ODD
8. SATA 0-3
9. Fan 4
10. Fan 3
11. BOSS power
12. BOSS
13. TPM
14. Fan 2
15. Left control panel
16. Intrusion connector
17. IDSDM
18. System battery
19. Fan 1
20. Right control panel
21. PIB connector
22. HDD and ODD power
23. PWRD_EN and NVRAM_CLR jumper
System board jumper settings
For information about resetting the password jumper to disable a password, see the Disabling a forgotten password section.
Table 23. System board jumper settings
Jumper Setting Description
PWRD_EN The BIOS password feature is enabled.
The BIOS password feature is disabled. The BIOS password is
now disabled and you are not allowed to set a new password.
NVRAM_CLR The BIOS configuration settings are retained at system boot.
The BIOS configuration settings are cleared at system boot.
CAUTION: You should be cautious when changing the BIOS settings. The BIOS interface is designed for
advanced users. Any changes in the setting might prevent your system from starting correctly and may even
result in data loss.
Disabling a forgotten password
The software security features of the system include a system password and a setup password. The password jumper enables or
disables password features and clears any password(s) currently in use.
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
92 Jumpers and connectors
Steps
1. Power off the system and all attached peripherals. Disconnect the system from the electrical outlet, and disconnect the
peripherals.
2. Remove the system cover.
3. Move the jumper on the system board from pins 2 and 4 to pins 4 and 6.
4. Replace the system cover.
NOTE: The existing passwords are not disabled (erased) until the system boots with the jumper on pins 4 and 6.
However, before you assign a new system and/or setup password, you must move the jumper back to pins 2 and 4.
NOTE: If you assign a new system and/or setup password with the jumper on pins 4 and 6, the system disables the new
password(s) the next time it boots.
5. Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system.
6. Power off the system.
7. Remove the system cover.
8. Move the jumper on the system board from pins 4 and 6 to pins 2 and 4.
9. Replace the system cover.
10. Reconnect the peripherals and connect the system to the electrical outlet, and then power on the system.
11. Assign a new system and/or setup password.
Jumpers and connectors 93
System diagnostics and indicator codes
This section describes the diagnostic indicators on the system front panel that displays the system status during system startup.
Topics:
•System health and system ID indicator codes
•iDRAC Direct LED indicator codes
•LCD panel
•NIC indicator codes
•Power supply unit indicator codes
•Drive indicator codes
•Using system diagnostics
System health and system ID indicator codes
The system health and system ID indicator is located on the left control panel of the system.
Figure 85. System health and system ID indicator
Table 24. System health and system ID indicator codes
System health and system ID
indicator code
Condition
Solid blue Indicates that the system is powered on, is healthy, and system ID mode is not active.
Press the system health and system ID button to switch to system ID mode.
Blinking blue Indicates that the system ID mode is active. Press the system health and system ID
button to switch to system health mode.
Solid amber Indicates that the system is in fail-safe mode. If the problem persists, see the Getting
help section.
Blinking amber Indicates that the system is experiencing a fault. Check the System Event Log
for specific error messages. For information about the event and error messages
generated by the system firmware and agents that monitor system components, go
to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it
up.
iDRAC Direct LED indicator codes
The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC
subsystem.
You can configure iDRAC Direct by using a USB to micro USB (type AB) cable, which you can connect to your laptop or
tablet. Cable length should not exceed 3 feet (0.91 meters). Performance could be affected by cable quality. The following table
describes iDRAC Direct activity when the iDRAC Direct port is active:
7
94 System diagnostics and indicator codes
Table 25. iDRAC Direct LED indicator codes
iDRAC Direct LED
indicator code
Condition
Solid green for two
seconds
Indicates that the laptop or tablet is connected.
Blinking green (on for
two seconds and off for
two seconds)
Indicates that the laptop or tablet connected is recognized.
LED Indicator off Indicates that the laptop or tablet is unplugged.
LCD panel
The LCD panel provides system information, status, and error messages to indicate if the system is functioning correctly or
requires attention. The LCD panel is used to configure or view the iDRAC IP address of the system. For information about the
event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com >
Look Up > Error Code, type the error code, and then click Look it up..
The LCD panel is available only on the optional front bezel. The optional front bezel is hot pluggable.
The status and conditions of the LCD panel are outlined here:
●The LCD backlight is white during normal operating conditions.
●If there is an issue, the LCD backlight turns amber and displays an error code followed by descriptive text.
NOTE: If the system is connected to a power source and an error is detected, the LCD turns amber regardless of
whether the system is powered on or off.
●When the system powers off and there are no errors, the LCD enters the standby mode after five minutes of inactivity.
Press any button on the LCD to power it on.
●If the LCD panel stops responding, remove the bezel and reinstall it.
If the problem persists, see Getting help.
●The LCD backlight remains off if LCD messaging is powered off using the iDRAC utility, the LCD panel, or other tools.
Figure 86. LCD panel features
Table 26. LCD panel features
Item Button or
display
Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the cursor.
3 Right Moves the cursor forward in one-step increments.
During message scrolling:
●Press and hold the right button to increase scrolling speed.
●Release the button to stop.
NOTE: The display stops scrolling when the button is released. After 45 seconds of inactivity,
the display starts scrolling.
4 LCD display Displays the system information, status, and error messages or iDRAC IP address.
System diagnostics and indicator codes 95
Viewing Home screen
The Home screen displays user-configurable information about the system. This screen is displayed during normal system
operation when there are no status messages or errors. When the system turns off and there are no errors, LCD enters the
standby mode after five minutes of inactivity. Press any button on the LCD to turn it on.
Steps
1. To view the Home screen, press one of the three navigation buttons (Select, Left, or Right).
2. To navigate to the Home screen from another menu, complete the following steps:
a. Press and hold the navigation button till the up arrow is displayed.
b. Navigate to the Home icon using the up arrow .
c. Select the Home icon.
d. On the Home screen, press the Select button to enter the main menu.
Setup menu
NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action.
Table 27. Setup menu
Option Description
iDRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields
are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain
addresses. Two separate DNS entries are available.
Set error Select SEL to view LCD error messages in a format that matches the IPMI description in the SEL. This
enables you to match an LCD message with an SEL entry. Select Simple to view LCD error messages in
a simplified user-friendly description. For information about the event and error messages generated by
the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error
Code, type the error code, and then click Look it up..
Set home Select the default information to be displayed on the Home screen. See View menu section for the options
and option items that can be set as the default on the Home screen.
View menu
NOTE: When you select an option in the View menu, you must confirm the option before proceeding to the next action.
Table 28. View menu
Option Description
iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC9. Addresses include DNS (Primary and
Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for iDRAC, iSCSI, or Network devices.
Name Displays the name of the Host, Model, or User String for the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or Watts. The display format can be
configured in the Set home submenu of the Setup menu.
Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display format can
be configured in the Set home submenu of the Setup menu.
96 System diagnostics and indicator codes
NIC indicator codes
Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED
indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network.
Figure 87. NIC indicator codes
1. Link LED indicator
2. Activity LED indicator
Table 29. NIC indicator codes
NIC indicator codes Condition
Link and activity indicators are off. Indicates that the NIC is not connected to the network.
Link indicator is green, and activity indicator is blinking
green.
Indicates that the NIC is connected to a valid network at its maximum
port speed, and data is being sent or received.
Link indicator is amber, and activity indicator is blinking
green.
Indicates that the NIC is connected to a valid network at less than its
maximum port speed, and data is being sent or received.
Link indicator is green, and activity indicator is off. Indicates that the NIC is connected to a valid network at its maximum
port speed, and data is not being sent or received.
Link indicator is amber, and activity indicator is off. Indicates that the NIC is connected to a valid network at less than its
maximum port speed, and data is not being sent or received.
Link indicator is blinking green, and activity is off. Indicates that the NIC identity is enabled through the NIC
configuration utility.
Power supply unit indicator codes
AC and DC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator. The indicator shows if
power is present or if a power fault has occurred.
Figure 88. AC PSU status indicator
1. AC PSU handle
2. Socket
3. Release latch
System diagnostics and indicator codes 97
Table 30. AC PSU status indicator codes
Power indicator codes Condition
Green Indicates that a valid power source is connected to the PSU
and the PSU is operational.
Blinking amber Indicates an issue with the PSU.
Not powered on Indicates that the power is not connected to the PSU.
Blinking green Indicates that the firmware of the PSU is being updated.
CAUTION: Do not disconnect the power cord or
unplug the PSU when updating firmware. If firmware
update is interrupted, the PSUs will not function.
Blinking green and powers off When hot-plugging a PSU, it blinks green five times at a rate
of 4 Hz and powers off. This indicates a PSU mismatch due to
efficiency, feature set, health status, or supported voltage.
CAUTION: If two PSUs are installed, both the PSUs
must have the same type of label; for example,
Extended Power Performance (EPP) label. Mixing
PSUs from previous generations of PowerEdge
servers is not supported, even if the PSUs have the
same power rating. This results in a PSU mismatch
condition or failure to power on the system.
CAUTION: If two PSUs are used, they must be of
the same type and have the same maximum output
power.
CAUTION: When correcting a PSU mismatch, replace
the PSU with the blinking indicator. Swapping the
PSU to make a matched pair can result in an error
condition and an unexpected system shutdown. To
change from a high output configuration to a low
output configuration or vice versa, you must power
off the system.
CAUTION: AC PSUs support both 240 V and 120 V
input voltages with the exception of Titanium PSUs,
which support only 240 V. When two identical PSUs
receive different input voltages, they can output
different wattages, and trigger a mismatch.
Table 31. DC PSU status indicator codes
Power indicator codes Condition
Green Indicates that a valid power source is connected to the PSU,
and the PSU is operational.
Blinking amber Indicates an issue with the PSU.
Not powered on Indicates that the power is not connected to the PSU.
Blinking green When hot-plugging a PSU, it blinks green five times at a rate
of 4 Hz and powers off. This indicates a PSU mismatch due to
efficiency, feature set, health status, or supported voltage.
CAUTION: If two PSUs are installed, both the PSUs
must have the same type of label; for example,
Extended Power Performance (EPP) label. Mixing
PSUs from previous generations of PowerEdge
servers is not supported, even if the PSUs have the
98 System diagnostics and indicator codes
Table 31. DC PSU status indicator codes (continued)
Power indicator codes Condition
same power rating. This results in a PSU mismatch
condition, or failure to power on the system.
CAUTION: If two PSUs are used, they must be of
the same type and have the same maximum output
power.
CAUTION: When correcting a PSU mismatch, replace
the PSU with the blinking indicator. Swapping the
PSU to make a matched pair can result in an error
condition and an unexpected system shutdown. To
change from a High Output configuration to a Low
Output configuration or conversely, you must power
off the system.
CAUTION: Combining AC and DC PSUs is not
supported.
Drive indicator codes
The LEDs on the drive carrier indicate the state of each drive. Each drive carrier has two LEDs: an activity LED (green) and a
status LED (bicolor, green/amber). The activity LED blinks whenever the drive is accessed.
Figure 89. Drive indicators
1. Drive activity LED indicator
2. Drive status LED indicator
3. Drive capacity label
NOTE: If the drive is in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not power on.
NOTE: Drive status indicator behavior is managed by Storage Spaces Direct. Not all drive status indicators may be used.
Table 32. Drive indicator codes
Drive status indicator code Condition
Blinks green twice per second Indicates that the drive is being identified or preparing for removal.
Off Indicates that the drive is ready for removal.
NOTE: The drive status indicator remains off until all drives are
initialized after the system is powered on. Drives are not ready
for removal during this time.
Blinks green, amber, and then powers off Indicates that there is an unexpected drive failure.
Blinks amber four times per second Indicates that the drive has failed.
Blinks green slowly Indicates that the drive is rebuilding.
Solid green Indicates that the drive is online.
System diagnostics and indicator codes 99
Table 32. Drive indicator codes (continued)
Drive status indicator code Condition
Blinks green for three seconds, amber for three seconds,
and then powers off after six seconds
Indicates that the rebuild has stopped.
Using system diagnostics
If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The
purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
If you are unable to fix the issue yourself, service and support personnel can use the diagnostics results to help you solve the
issue.
Dell Embedded System Diagnostics
NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA)
diagnostics.
The Embedded System Diagnostics provide a set of options for particular device groups or devices allowing you to:
●Run tests automatically or in an interactive mode
●Repeat tests
●Display or save test results
●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
●View status messages that inform you if tests are completed successfully
●View error messages that inform you of issues encountered during testing
Running the Embedded System Diagnostics from the Dell Lifecycle
Controller
Steps
1. When the system is booting, press F10.
2. Select Hardware Diagnostics → Run Hardware Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics
start executing the tests on all the detected devices.
Running the Embedded System Diagnostics from Boot Manager
Run the Embedded System Diagnostics (ePSA) if your system does not boot.
Steps
1. When the system is booting, press F11.
2. Use the up arrow and down arrow keys to select System Utilities > Launch Diagnostics.
3. Alternatively, when the system is booting, press F10, select Hardware Diagnostics > Run Hardware Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics
starts executing the tests on all the detected devices.
System diagnostic controls
Table 33. System diagnostic controls
Menu Description
Configuration Displays the configuration and status information of all
detected devices.
100 System diagnostics and indicator codes
Table 33. System diagnostic controls (continued)
Menu Description
Results Displays the results of all tests that are run.
System health Provides the current overview of the system performance.
Event log Displays a time-stamped log of the results of all tests run on
the system. This is displayed if at least one event description
is recorded.
System diagnostics and indicator codes 101
Getting help
Topics:
•Recycling or End-of-Life service information
•Contacting Dell Technologies
•Accessing system information by using QRL
•Receiving automated support with SupportAssist
Recycling or End-of-Life service information
Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components,
visit www.dell.com/recyclingworldwide and select the relevant country.
Contacting Dell Technologies
Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can
find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies
depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical
assistance, or customer service issues follow these steps:
Steps
1. Go to www.dell.com/support/home.
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter the system Service Tag in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword
field.
b. Click Search.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Contact Technical Support.
b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support
team.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) located on the information tag in the of the R350 system, to access information
about Dell EMC PowerEdge R350. There is also another QRL for accessing product information located on the back of the
system cover.
Prerequisites
Ensure that your smartphone or tablet has a QR code scanner installed.
8
102 Getting help
The QRL includes the following information about your system:
●How-to videos
●Reference materials, including the Installation and Service Manual, and mechanical overview
●The system service tag to quickly access the specific hardware configuration and warranty information
●A direct link to Dell to contact technical assistance and sales teams
Steps
1. Go to www.dell.com/qrl, and navigate to your specific product or
2. Use your smart phone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick
Resource Locator section.
Quick Resource Locator for PowerEdge R350 system
Figure 90. Quick Resource Locator for PowerEdge R350 system
Receiving automated support with SupportAssist
Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server,
storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive
the following benefits:
●Automated issue detection — SupportAssist monitors your Dell EMC devices and automatically detects hardware issues,
both proactively and predictively.
●Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell EMC
Technical Support.
●Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and
uploads it securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue.
Getting help 103
●Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the
issue.
The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information
about SupportAssist, go to www.dell.com/supportassist.
104 Getting help
Documentation resources
This section provides information about the documentation resources for your system.
To view the document that is listed in the documentation resources table:
●From the Dell EMC support site:
1. Click the documentation link that is provided in the Location column in the table.
2. Click the required product or product version.
NOTE: To locate the model number, see the front of your system.
3. On the Product Support page, click Documentation.
●Using search engines:
○Type the name and version of the document in the search box.
Table 34. Additional documentation resources for your system
Task Document Location
Setting up your system For more information about installing and
securing the system into a rack, see the
Rail Installation Guide included with your rail
solution.
For information about setting up your system,
see the Getting Started Guide
document that is shipped with your system.
www.dell.com/poweredgemanuals
Configuring your system For information about the iDRAC features,
configuring and logging in to iDRAC, and
managing your system remotely, see the
Integrated Dell Remote Access Controller
User's Guide.
For information about understanding Remote
Access Controller Admin (RACADM)
subcommands and supported RACADM
interfaces, see the RACADM CLI Guide for
iDRAC.
For information about Redfish and its protocol,
supported schema, and Redfish
Eventing implemented in iDRAC, see the
Redfish API Guide.
For information about iDRAC property
database group and object descriptions, see
the Attribute Registry Guide.
For information about Intel QuickAssist
Technology, see the Integrated Dell Remote
Access Controller User's Guide.
www.dell.com/poweredgemanuals
For information about earlier versions of the
iDRAC documents.
To identify the version of iDRAC available on
your system, on the iDRAC web interface,
click ? > About.
www.dell.com/idracmanuals
9
Documentation resources 105
Table 34. Additional documentation resources for your system (continued)
Task Document Location
For information about installing the
operating system, see the operating system
documentation.
www.dell.com/operatingsystemmanuals
For information about updating drivers and
firmware, see the Methods to download
firmware and drivers section in this document.
www.dell.com/support/drivers
Managing your system For information about systems management
software offered by Dell, see the Dell
OpenManage Systems Management Overview
Guide.
www.dell.com/poweredgemanuals
For information about setting up, using,
and troubleshooting OpenManage, see the
Dell OpenManage Server Administrator User’s
Guide.
www.dell.com/openmanagemanuals >
OpenManage Server Administrator
For information about installing and using Dell
SupportAssist, see the Dell EMC SupportAssist
Enterprise User’s Guide.
https://www.dell.com/serviceabilitytools
For information about partner programs
enterprise systems management, see the
OpenManage Connections Enterprise Systems
Management documents.
www.dell.com/openmanagemanuals
Working with the Dell
PowerEdge RAID controllers
For information about understanding the
features of the Dell PowerEdge RAID
controllers (PERC), Software RAID controllers,
or BOSS card and deploying the cards, see the
Storage controller documentation.
www.dell.com/storagecontrollermanuals
Understanding event and
error messages
For information about the event and error
messages generated by the system firmware
and agents that monitor system components,
go to qrl.dell.com > Look Up > Error Code,
type the error code, and then click Look it up.
www.dell.com/qrl
Troubleshooting your
system
For information about identifying and
troubleshooting the PowerEdge server issues,
see the Server Troubleshooting Guide.
www.dell.com/poweredgemanuals
106 Documentation resources