DELL WD15 User Manual

Displayed below is the user manual for WD15 by DELL which is a product in the Notebook Docks & Port Replicators category. This manual has pages.

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Dell Docking Station WD15

User Guide

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

may be trademarks of their respective owners.

2018 - 06

Rev. A00

Contents

1 Introduction....................................................................................................................................................4

2 Package Contents .........................................................................................................................................5

3 Hardware Requirements ................................................................................................................................7

4 Identifying Parts and Features ...................................................................................................................... 8

5 Input/Output (I/O) Connectors.................................................................................................................... 11

6 Kensington Lock Slot....................................................................................................................................12

7 Important Information...................................................................................................................................13

Updating the Dell Docking Station WD15 / Dell Thunderbolt Dock TB15 driver set................................................13

Updating the Graphics drivers for your computer........................................................................................................13

8 Quick Setup of Hardware ............................................................................................................................ 15

9 LED Status Indicators...................................................................................................................................17

Power Adapter LED.......................................................................................................................................................... 17

Docking Status Indicator..................................................................................................................................................17

10 Conguring the Intel HD Graphics utility.....................................................................................................18

11 Removing the USB Type-C Cable ............................................................................................................... 21

12 Troubleshooting the Dell Docking Station WD15......................................................................................... 26

Symptoms and solutions................................................................................................................................................. 26

13 Technical specications..............................................................................................................................28

Docking Specications ................................................................................................................................................... 28

Display resolution table....................................................................................................................................................30

Contents 3

Introduction

The Dell Docking Station WD15 is a device that links all your electronic devices to your computer using a USB Type-C cable interface.

Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive,

and large-screen displays) without having to plug each one into the computer.

CAUTION: Update your computer’s BIOS and the Dell Docking Station WD15 drivers to the latest versions available at

www.dell.com/support BEFORE using the docking station. Older BIOS versions and drivers could result your computer not

recognizing the docking station or not functioning optimally. Please see the Important Information chapter for detailed

instructions on how to update your BIOS and graphics card drivers before using the Dell Docking Station WD15.

4 Introduction

Package Contents

Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see

your invoice for contact information) if something is missing.

Docking Station with

USB Type-C cable

Power Cord

Power Adapter

Quick Setup Guide

(QSG)

Package Contents 5

Safety, Environmental,

and Regulatory

Information

6Package Contents

Hardware Requirements

Before using the docking station, ensure that your laptop or PC has a DisplayPort over USB Type-C or Thunderbolt port.

Hardware Requirements 7

Identifying Parts and Features

Figure 1. Identifying Parts and Features — Front

Figure 2. Identifying Parts and Features — Back

8Identifying Parts and Features

Audio headset port

USB 3.0 port with PowerShare

USB 3.0 port

Power Adapter LED Indicator

Sleep/Wake up/Power button

Kensington Lock slot

HDMI port

Mini DisplayPort

VGA port

Network connector (RJ-45)

USB 2.0 port

USB 3.0 port

Identifying Parts and Features 9

Line-out

Power connector

NOTE:

The dock button is designed to replicate your system's power button. If you connect the WD15 to supported Dell computers, the dock

button will work like your computer's power button and you can use it to power on/sleep/force shutdown the computer.

NOTE: The dock button is not functional if connected to un-supported Dell computers or non-Dell computers.

10 Identifying Parts and Features

Input/Output (I/O) Connectors

The Dell Docking Station WD15 has the below I/O connectors:

Video Ports • mini DisplayPort x 1

• HDMI x 1

• VGA x 1

Input/Output Ports • USB 3.0 x 2

• USB 3.0 PowerShare x 1

• USB 2.0 x 2

• 7.4 mm DC-in x 1

• Gigabit Ethernet (RJ–45) x 1

• Headset connector x 1

• Line-out connector x 1

Input/Output (I/O) Connectors 11

Kensington Lock Slot

Figure 3. Kensington Lock Slot

12 Kensington Lock Slot

Important Information

You must update your computer’s BIOS and the Dell Docking Station drivers to the latest versions available at www.dell.com/support

before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computer

or not functioning optimally.

Updating the Dell Docking Station WD15 / Dell

Thunderbolt Dock TB15 driver set

To fully support the new generation Dell Docking Station WD15 and the Dell Thunderbolt Dock TB15, it is highly recommended to install the

following BIOS/Drivers on a 64–bit Windows operating system.

1 Go to www.dell.com/support and click Detect Product to auto-detect your product, or enter your computer’s Service Tag in the

Enter a Service Tag or Express Service Code eld, or click View Products to browse to your computer model.

2 Flash the latest BIOS available for the system. This is available for download at dell.com/support under the “BIOS” section. Re-start

the computer before the next step.

3 Install the Intel Thunderbolt Controller Driver available for your system. This is available for download at dell.com/support under the

“Chipset” section. Re-start the computer before the next step.

NOTE: Applicable only for systems with Intel Thunderbolt controller support.

4 Install the Intel Thunderbolt 3 Firmware Update available for your system. This is available for download at dell.com/support under

the “Docks/Stands” section. Re-start the computer before the next step.

NOTE: Applicable only for systems with Intel Thunderbolt controller support.

5 Install the Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock TB15 and Dell Dock WD15 available for your

system. This is available for download at dell.com/support under the “Docks/Stand” section.

6 Install the Realtek USB Audio Driver for Dell Wireless Dock WLD15, Dell Thunderbolt Dock TB15, and Dell Docking Station WD15

available for your computer. This is available for download at dell.com/support under the “Docks/Stands” section.

7 For Windows 8.1 and Windows 10 operating systems only, install the Patch for USB audio/mouse issue on Dell Thunderbolt Dock

TB15 and Dell Dock WD15 available for your system. This is available for download at dell.com/support under the “Docks/Stands”

section. Re-start the computer before the next step.

NOTE: The docking station is not required to be connected to the computer during the driver installation.

Updating the Graphics drivers for your computer

The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is

recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” section

NOTE:

1 For nVidia Discrete Graphics solutions on the Latitude E-Family and Mobile Precision 3rd Generation and above computers:

a First, install the Intel Media Adapter Graphics Driver applicable to your computer.

b Second, install the nVidia Discrete Graphics Driver applicable to your computer.

2 For AMD Discrete Graphics solutions on the Latitude E-Family and Mobile Precision 5th Generation and above computers:

a First, install the Intel Media Adapter Graphics driver applicable to your computer.

b Second, install the AMD Discrete Graphics driver applicable to your computer.

Important Information 13

NOTE: Both 2nd and 3rd Generation Intel Core CPUs are available on the 4th Generation Latitude E-Family and Mobile Precision

computers. Please re-install the graphics drivers when you exchange a 2nd Generation CPU for a 3rd Generation CPU, and vice

versa.

NOTE: Both 3rd and 4th Generation Intel Core CPUs are available on the 5th Generation Latitude E-Family and Mobile Precision

computers, except for the Dell Latitude 3440/3540 computers. Please re-install the graphics drivers when you exchange a 3rd

Generation CPU for a 4th Generation CPU, and vice versa.

14 Important Information

Quick Setup of Hardware

1 Connect the AC adapter to the 7.4 mm DC-in power input on the Dell Docking Station WD15.

Figure 4. Connecting the AC Adapter

2 Connect the AC adapter to a power outlet.

3 Connect the USB Type-C connector to the computer.

Quick Setup of Hardware 15

Figure 5. Connecting the USB Type-C connector

4 Connect multiple displays to the docking station, as needed.

16 Quick Setup of Hardware

LED Status Indicators

Power Adapter LED

Table 1. Power Adapter LED indicator

State LED Behavior

Connected Solid White

Docking Status Indicator

Table 2. Docking Station LED Indicators

State LED Behavior

Connected Solid White

Table 3. RJ-45 LED Indicators

Link Speed Indicators Ethernet Activity Indicator

10 Mb = Green Yellow Flashing

100 Mb = Orange

1 Gb = Green + Orange

LED Status Indicators 17

Conguring the Intel HD Graphics utility

If connecting two displays, follow these steps:

1 Click the icon list on the task bar.

2 Click the Intel HD Graphics utility on your taskbar as shown here.

18 Conguring the Intel HD Graphics utility

3 Click Graphics Properties.

4 Click Display.

5 Click Display and select Multiple Displays.

Conguring the Intel HD Graphics utility 19

6 Select your preferred Display Mode.

7 Select and arrange your displays to your preferred positions and then click Apply for the changes to take eect.

20 Conguring the Intel HD Graphics utility

Removing the USB Type-C Cable

The Dell Docking Station WD15 is shipped with the USB Type-C cable attached. To remove/change the cable, follow these steps:

1 Turn over the docking station.

Removing the USB Type-C Cable 21

2 Peel back the rubber safety shield as shown.

22 Removing the USB Type-C Cable

3 Remove the two M2.5 x 5 screws.

Removing the USB Type-C Cable 23

4 Lift and remove the metal cable bracket.

24 Removing the USB Type-C Cable

5 Pull out the USB Type-C cable from its connector inside the docking station.

Removing the USB Type-C Cable 25

Troubleshooting the Dell Docking Station WD15

Symptoms and solutions

NOTE: The Dell Docking Station WD15 only works with DisplayPort over USB-C or Thunderbolt protocols and is not compatible

with all USB-C ports.

Table 4. Symptoms and solutions

Symptoms Suggested solutions

No video on the monitors attached to the HDMI, miniDP port, or

the VGA port on the docking station. • Ensure that the computer is connected with the docking station

to disconnect and reconnect to the docking station.

• Ensure that the:

– Video cable attached to the panel is tightly secured to the

video port in the docking station

– Monitor’s display output setting is set to the correct output.

• This may be due to the monitor(s) supporting higher resolutions

than docking station is able to support. In the Intel Graphics

Control Panel, under General Settings, ensure that the

resolution is set to 1920 x 1200 or 1920 x 1080 at 59 Hz or 60

Hz for both the monitors.

• If only one monitor is shown, while the other is not, go to the

Intel Graphics Control Panel, and under Multiple Displays,

select the output for the second monitor.

• If your monitor is connected to a docking station, then the

video output on your computer may be disabled. Consult your

computer’s user manual or contact your computer

manufacturer for assistance on enabling this feature.

The video on the attached monitor is distorted or ickering. • Make sure the video cable attached to the monitor is tightly

secured to the video port in the docking station.

• When the monitor is distorted or ickering, please reset your

monitor to restore it to its original settings. You can reset the

monitor by pressing the Menu button on the monitor itself, and

selecting Restore Factory Settings. Or disconnect the monitor

from your docking station and power o and on to reset.

The video on the attached monitor is not displaying as an extended

monitor. • Make sure the Intel HD Graphics software is installed in the

Windows Device Manager.

• Open the Intel HD Graphics Control Panel and go to the

Multiple Displays control to set the display to the extended

mode.

The audio connector is not functioning or there is a lag in the audio. • Ensure that the correct playback device is selected in the

computer.

• If your BIOS setup has an Audio Enabled/Disabled option, make

sure that it is set to Enabled.

• The most likely cause of audio output problems on the docking

station is a bad audio-out connector. First try powering o and

then powering on the docking station. If that fails, try to replug

in the audio cable to the docking station from the external

speaker output.

26 Troubleshooting the Dell Docking Station WD15

Symptoms Suggested solutions

The USB ports are not functioning on the docking station. • Ensure that the computer is connected with the docking

station. Try to disconnect and reconnect again with the docking

station.

• If your BIOS setup has a USB Enabled/Disabled option, make

sure that it is set to Enabled.

• Check the USB ports. Try plugging the USB device into another

port.

• Please check if the plugged device is shown in the Windows

Device Manager.

The HDCP content is not displayed on the attached monitor. The docking station does not support HDCP content.

The LAN port is not functioning. • Ensure that the Ethernet cable connections are secured at the

rewall and the hub or workstation.

• If your BIOS setup has a LAN/GBE Enabled/Disabled option,

make sure that it is set to Enabled.

• Make sure the Realtek Gigabit Ethernet controller is installed in

the Windows Device Manager.

• Please reinstall the Realtek Ethernet Driver or update your BIOS

from Dell.com/support.

Cable LED is not ON after it is connected to your host. • Ensure that your WD15 is connected to AC.

• Ensure that the computer is connected to the docking station.

Try to disconnect and reconnect again with the docking station.

USB port does not function in pre-OS environment. If your BIOS has a USB/Thunderbolt Conguration page, please

make sure that the following options are checked:

1 Enable USB Boot Support

2 Enable External USB Port

3 Enable Thunderbolt Boot Support

PXE boot on dock does not function. • If your BIOS has an Integrated NIC page, please select Enabled

w/PXE.

• If your BIOS has a USB/Thunderbolt Conguration page, please

make sure that the following options are checked:

a Enable USB Boot Support

b Enable Thunderbolt Boot Support

USB Boot does not function. If your BIOS has a USB/Thunderbolt Conguration page, please

make sure that the following options are checked:

1 Enable USB Boot Support

2 Enable External USB Port

3 Enable Thunderbolt Boot Support

Troubleshooting the Dell Docking Station WD15 27

Technical specications

Topics:

• Docking Specications

• Display resolution table

Docking Specications

Standard • USB Type-C

Video Ports • mini DisplayPort x 1 (supports DP 1.2)

• HDMI x 1 (supports HDMI 1.4a)

• VGA Port x 1

IO Ports • Headset connector x 1

• Speaker out x 1

Network Port • Gigabit Ethernet (RJ-45) x 1

USB Ports • 2 Front USB 3.0 Ports (one with PowerShare)

• 1 Rear USB 3.0 Port

• 2 Rear USB 2.0 Ports

DC-in Port • one 7.4 mm DC-in port

USB Type-C cable length • 0.8 m

Buttons • Sleep/Wakeup

• Reset

LEDs • Front status indicator

– Connected Mode - White

– Firmware Upgrade: White

28 Technical specications

Environmental Characteristics Temperature Operating: 0 °C to 35 °C

Non-operating:

• Storage: -20 °C to 60 °C (-4 °F to 140 °F)

• Shipping: -20 °C to 60 °C (-4 °F to 140 °F)

Humidity Operating: 10% to 80% (non-condensing)

Non-operating:

• Storage: 5% to 90% (non-condensing)

• Shipping: 5% to 90% (non-condensing)

Power Adapter Input Voltage AC 100~240 V

Power Adapter Output Voltage 19.5 V / 3.34 A

Average Power Consumption 4.384 W

Network Standby Power Consumption 5.8 W

Dimension 155 mm x 110 mm x 21 mm

Weight 420 g (minimum)

VESA Mounting options Yes — via Dell Docking Station Mounting Kit MK15

Technical specications 29

Display resolution table

Table 5. Display resolution table

USB Type-C cable Single Display

(maximum resolution)

Dual Display (maximum

resolution)

Triple Display (maximum

resolution)

Quad Display (maximum

resolution)

Up to 10.8 G of

DisplayPort bandwidth

(x2 DP lanes)

mDP or HDMI: 4K x 2K @

30 Hz

VGA: 1920 x 1200 @ 60

2x FHD or WUXGA (1920

x 1080 @ 60 Hz)(1920 x

1200 @ 60 Hz)

3x SXGA (1280 x 1024 @

60 Hz)

NOTE: To use a

third external

monitor, the

notebook's display

must be disabled.

Not supported.

NOTE: Resolution support is also dependent on the monitor’s Extended Display Identication Data (EDID) resolution.

30 Technical specications

Table of Contents

DELL WD15 User Manual

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