Table of Contents
Chapter 1 Legal, Regulatory, and Safety
Chapter 2 Getting Started
Chapter 3 The Grand Tour
Chapter 4 Operating Basics
Chapter 5 Utilities and Advanced Usage
- Utilities and Applications
- Special features
Chapter 6 Troubleshooting
Chapter 7 Appendix
Index

Dynabook X30-E-1HL User Manual

Displayed below is the user manual for X30-E-1HL by Dynabook which is a product in the Notebooks category. This manual has pages.

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User's Manual

PORTEGE X30-E

TECRA X40-E

Table of Contents

Chapter 1 Legal, Regulatory, and Safety

Regulatory Information ......................................................................... 1-2

Video Standard Notice ........................................................................ 1-10

OpenSSL Toolkit License Issues ....................................................... 1-10

FreeType License Issues .................................................................... 1-12

ENERGY STAR® Program .................................................................. 1-16

Disposing of the computer and the computer's battery .................. 1-16

General Precautions ........................................................................... 1-16

Safety Icons ......................................................................................... 1-19

Chapter 2 Getting Started

Equipment checklist ............................................................................. 2-1

Conventions ........................................................................................... 2-1

Using your computer for the first time ................................................ 2-2

Getting to know Windows ..................................................................... 2-7

Turning off the power ............................................................................ 2-9

System Recovery ................................................................................ 2-13

Chapter 3 The Grand Tour

Front with the display closed ............................................................... 3-1

Left side .................................................................................................. 3-2

Right side ............................................................................................... 3-3

Back ........................................................................................................ 3-4

Underside ............................................................................................... 3-5

Front with the display open .................................................................. 3-6

Internal Hardware Components ......................................................... 3-10

Power Condition Descriptions ........................................................... 3-11

Chapter 4 Operating Basics

Using the Touch Screen ....................................................................... 4-1

Using the Touch Pad ............................................................................. 4-2

TOSHIBA Pointing Device .................................................................... 4-3

The Keyboard ......................................................................................... 4-5

Using the Fingerprint Sensor ............................................................... 4-8

Battery .................................................................................................... 4-9

Memory media ..................................................................................... 4-13

Smart Card ........................................................................................... 4-16

User's Manual ii

Wireless WAN device .......................................................................... 4-17

GPS Function ....................................................................................... 4-18

HDMI™ out port ................................................................................... 4-19

USB Type-C™ Adapters ...................................................................... 4-20

Wireless display .................................................................................. 4-27

Security lock ........................................................................................ 4-27

Optional TOSHIBA Accessories ........................................................ 4-28

Sound System and Video mode ......................................................... 4-28

Chapter 5 Utilities and Advanced Usage

Utilities and Applications ...................................................................... 5-1

Special features ..................................................................................... 5-8

Chapter 6 Troubleshooting

Problem-solving process ..................................................................... 6-1

Hardware and system checklist ........................................................... 6-4

TOSHIBA support ................................................................................ 6-16

Chapter 7 Appendix

Specifications ........................................................................................ 7-1

AC Power Cord and Connectors .......................................................... 7-2

Information for Wireless Devices ........................................................ 7-3

Information about Intel® AMT ............................................................ 7-14

Information about Intel® Authenticate .............................................. 7-18

Legal Footnotes ................................................................................... 7-18

Index

User's Manual iii

User's Manual iv

Chapter 1

Legal, Regulatory, and Safety

This chapter states the legal, regulatory, and safety information applicable

to TOSHIBA computers.

TOSHIBA means Toshiba Corporation and/or its affiliates such as Toshiba

Client Solutions Co., Ltd. where applicable.

prior written permission of TOSHIBA. No patent liability is assumed, with

respect to the use of the information contained herein.

First edition May 2018

other intellectual property covered by copyright laws belongs to the author

or to the copyright owner. Copyrighted material can be reproduced only for

personal use or use within the home. Any other use beyond that stipulated

above (including conversion to digital format, alteration, transfer of copied

material and distribution on a network) without the permission of the

to civil damages or criminal action. Comply with copyright laws in making

any reproduction from this manual.

Disclaimer

This manual has been validated and reviewed for accuracy. The

instructions and descriptions it contains are accurate for your computer at

the time of this manual’s production. However, succeeding computers and

manuals are subject to change without notice. TOSHIBA assumes no

liability for damages incurred directly or indirectly from errors, omissions or

discrepancies between the computer and the manual.

Trademarks

Intel, Intel logo, Thunderbolt, Thunderbolt logo are trademarks of Intel

Corporation or its subsidiaries in the United States and/or other countries.

Microsoft, Windows are either registered trademarks or trademarks of

Microsoft Corporation in the United States and/or other countries.

User's Manual 1-1

The Bluetooth® word mark is a registered trademark owned by Bluetooth

SIG, Inc.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the

HDMI Logo are registered trademarks or trademarks of HDMI Licensing

LLC in the United States and other countries.

DTS, the Symbol, & DTS and the Symbol together are registered

trademarks and DTS Studio Sound is a trademark of DTS, Inc.

Wi-Fi is a registered trademark of Wi-Fi Alliance.

USB Type-C™ and USB-C™ are trademarks of USB Implementers Forum.

All other company names, product names, and service names mentioned

herein may be trademarks of their respective companies.

Regulatory Information

The regulatory information herein might vary. Check the ID information on

the bottom of the device or box for specific information applicable to the

model you purchased.

FCC information

This device complies with FCC RF exposure requirements

This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to part 15 of the FCC rules. These limits

are designed to provide reasonable protection against harmful interference

in a residential installation. This equipment generates, uses and can

radiate radio frequency energy and, if not installed and used in accordance

with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not

occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Only peripherals complying with the FCC class B limits can be attached to

this equipment. Operation with non-compliant peripherals or peripherals not

recommended by TOSHIBA is likely to result in interference to radio and

TV reception. Shielded cables must be used between the external devices

and the computer’s Universal Serial Bus (USB 3.0) port, Thunderbolt™ 3/

User's Manual 1-2

USB Type-C™ port, HDMI™ out port and Headphone/Microphone jack.

Changes or modifications made to this equipment, not expressly approved

by TOSHIBA or parties authorized by TOSHIBA could void the user’s

authority to operate the equipment.

FCC conditions

This device complies with part 15 of the FCC Rules. Operation is subject to

the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including

interference that may cause undesired operation.

Contact

Address: Toshiba America Information Systems Inc.

5241 California Avenue, Suite 100

Irvine, California, USA, 92617

Telephone: (949) 583-3000

This information is only applicable for the countries/regions where it is

required.

California Prop 65 Warning

This product contains chemicals, including lead, known to the State of

California to cause cancer and birth defects or other reproductive harm.

Wash hands after handling.

For the state of California only.

Export Administration Regulation

This document contains technical data that may be controlled under the

U.S. Export Administration Regulations, and may be subject to the

approval of the U.S. Department of Commerce prior to export. Any export,

directly or indirectly, in contravention of the U.S. Export Administration

Regulations is prohibited.

User's Manual 1-3

EU Declaration of Conformity

This product is carrying the CE-Mark in

accordance with the related European Directives.

Responsible for CE-Marking is TOSHIBA EUROPE

GMBH, Hammfelddamm 8, 41460 Neuss,

Germany. The complete and official EU

Declaration of Conformity can be found on

TOSHIBA’s web site

http://epps.toshiba-teg.com on the Internet.

CE compliance

Hereby, Toshiba Europe GmbH declares that the model(s) described in this

manual is/are in compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following

internet address:

https://epps.toshiba-teg.com/

This product is labeled with the CE Mark in accordance with the essential

requirements and other relevant provisions of the applicable European

Directives, notably Radio Equipment Directive (2014/53/EU), RoHS

Directive 2011/65/EU, Ecodesign Directive 2009/125/EC (ErP) and the

related implementing measures.

This product and the original options are designed to observe the

applicable EMC (Electromagnetic Compatibility) standards. However,

TOSHIBA cannot guarantee that this product still observes these EMC

standards if options or cables not produced by TOSHIBA are connected or

implemented. In this case the persons who have connected/implemented

those options/cables have to provide assurance that the system (PC plus

options/cables) still fulfils the required standards. To avoid in general EMC

problems, the following guidance should be noted:

Only CE marked options should be connected/implemented

Only best shielded cables should be connected

Working environment

This product was designed to fulfil the EMC (Electromagnetic Compatibility)

requirements to be observed for so-called “Residential, commercial and

light industry environments”. TOSHIBA do not recommend the use of this

product in working environments other than the above listed working

environment.

For example, the following environments are not verified:

Industrial Environments (e.g. environments where a mains voltage of

380 V three-phase is used)

Medical Environments (according to Medical Device Directive)

Automotive Environments

User's Manual 1-4

Aircraft Environments

Any consequences resulting from the use of this product in working

environments that are not verified/recommended are not the responsibility

of TOSHIBA.

The consequences of the use of this product in non-verified working

environments may be:

Interference with other devices or machines in the near surrounding

area.

Malfunction of, or data loss from, this product caused by disturbances

generated by other devices or machines in the near surrounding area.

Therefore TOSHIBA strongly recommend that the electromagnetic

compatibility of this product should be suitably tested in all non-verified

working environments before use. In the case of vehicles or aircraft, the

manufacturer or airline operator respectively should be asked for

permission before use of this product.

Furthermore, for general safety reasons, the use of this product in

environments with explosive atmospheres is not permitted.

VCCI Class B Information (Japan Only)

この装置は、クラスＢ情報技術装置です。この装置は、家庭環境で使

用することを目的としていますが、この装置がラジオやテレビジョン

受信機に近接して使用されると、受信障害を引き起こすことがあります。

取扱説明書に従って正しい取り扱いをしてください。

ＶＣＣＩ－Ｂ

Canadian regulatory information (Canada only)

This digital apparatus does not exceed the Class B limits for radio noise

emissions from digital apparatus as set out in the Radio Interference

Regulation of the Canadian Department of Communications.

Note that Canadian Department of Communications (DOC) regulations

provide, that changes or modifications not expressly approved by

TOSHIBA could void your authority to operate this equipment.

This Class B digital apparatus meets all requirements of the Canadian

Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du

Règlement sur le matériel brouilleur du Canada.

Canadian Notice

This device complies with ISED (formerly Industry Canada) license-exempt

RSS standard(s).

User's Manual 1-5

Operation is subject to the following two conditions: (1) this device may not

cause interference, and (2) this device must accept any interference,

including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables

aux appareils radio exempts de licence. L'exploitation est autorisée aux

deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage,

et (2) l'appareil doit accepter tout brouillage radioélectrique subi, même si

le brouillage est susceptible d'en compromettre le fonctionnement.

To comply with the Canadian RF exposure compliance requirements,

this device and its antenna must not be co-located or operating in

conjunction with any other antenna or transmitter. When operating this

computer, minimum distance of 13 mm from the antenna must be

maintained.

Pour être conforme aux exigences canadiennes en matière

d'exposition aux fréquences radio, l'appareil et son antenne ne doivent

pas être situés au même endroit qu'une autre antenne ou un autre

émetteur ni fonctionner en même temps. Une distance minimale de 13

mm de l'antenne doit être maintenue durant l'utilisation de cet

ordinateur.

This device is restricted to indoor use due to its operation in the 5.15

GHz to 5.25 GHz frequency range. FCC requires this product to be

used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the

potential for harmful interference to co-channel Mobile Satellite

systems.

High power radars are allocated as primary users of the 5.25 GHz to

5.35 GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can

cause interference with and/or damage this device.

Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont

réservés uniquement pour une utilisation à l’intérieur afin de réduire

les risques de brouillage préjudiciable aux systèmes de satellites

mobiles utilisant les mêmes canaux.

Veuillez noter que les utilisateurs de radars de haute puissance sont

désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les

bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars

pourraient causer du brouillage et/ou des dommages aux dispositifs

LAN-EL.

The above caution applies to products that operate with an 802.11a radio

device.

La mise en garde ci-dessus ne s’applique qu’aux appareils ayant un

transmetteur opérant en mode 802.11 a.

User's Manual 1-6

Following information is only valid for EU-member

States:

Information requirements Regulation EC 1275/2008

Additional information as required by Regulation (EC)

1275/2008 amended by Regulation (EU) 801/2013

implementing European Eco-Design Directive with regard

to requirements for standby, off mode and networked

standby electric power consumption of electrical and

electronic household and office equipment can be found

here:

http://www.toshiba.eu/Eco-Design

Disposal of products

The crossed out wheeled dust bin symbol indicates that

products must be collected and disposed of separately

from household waste. Integrated batteries and

accumulators can be disposed of with the product. They

will be separated at the recycling centres.

The black bar indicates that the product was placed on the

market after August 13, 2005.

By participating in the separate collection of products and

batteries, you will help to assure the proper disposal of

products and batteries and thus help to prevent potential

negative consequences for the environment and human

health.

For more detailed information about the collection and

recycling programmes available in your country, please

visit our website

( www.toshiba.eu/recycling ) or contact your local council

office or the retail outlet where you purchased the product.

User's Manual 1-7

Disposal of batteries and/or accumulators

The crossed out wheeled dust bin symbol indicates that

batteries and/or accumulators must be collected and

disposed of separately from household waste.

If the battery or accumulator contains more than the

specified values of lead (Pb), mercury (Hg), and/or

cadmium (Cd) defined in the European Battery Directive,

then the chemical symbols for lead (Pb), mercury (Hg)

and/or cadmium (Cd) will appear below the crossed out

wheeled dust bin symbol.

By participating in the separate collection of batteries, you

will help to assure the proper disposal of products and

batteries and thus help to prevent potential negative

consequences for the environment and human health. To

achieve this you should take any battery and/or

accumulator to your local recycling site, or to a retail outlet

or facility that offers to collect these devices for

environmentally friendly disposal, ensuring that the

terminal contacts are covered by non-conductive tape.

For more detailed information about the collection and

recycling programmes available in your country, please

visit our website

( www.toshiba.eu/recycling ) or contact your local council

office or the retail outlet where you purchased the product.

These symbols might not stick depending on the country and region where

you purchased.

REACH - Compliance Statement

The European Union (EU) chemical regulation, REACH (Registration,

Evaluation, Authorization and Restriction of Chemicals), entered into force

on 1 June 2007, with phased deadlines to 2018.

Toshiba will meet all REACH requirements and is committed to provide our

customers with information about the presence in our articles of

substances included on the candidate list according to REACH regulation.

Please consult the following website

www.toshiba.eu/reach for information about the presence in our articles of

substances included on the candidate list according to REACH in a

concentration above 0.1 % weight by weight.

User's Manual 1-8

Following information is only for Turkey:

Disposal of products:

The crossed wheelie bin symbol means that this

product should not be collected and disposed with

other household wastes. When product become waste

at the end-of-life, to protect environment and human

health, it should be given to nearest collection

recycling or disposal center. For more information

about collection and recycling programs in your

country please contact your local authority or the

retailer where the product was purchased.

Toshiba meets all requirements of Turkish regulation 28300

“Restriction of the use of certain hazardous substances in electrical

and electronic equipment”.

AEEE Yönetmeliğine Uygundur

Toshiba 28300 sayılı Türkiye ''Elektrikle çalişan ve elektronik

ekipmanda belirli tehlikeli maddelerin kullanimiyla ilgili kisitlama”

yönetmeliği gereklerini tamamen yerine getirmektedir

The number of possible pixel failures of your display is defined

according to ISO 9241-307 standards. If the number of pixel failures is

less than this standard, they will not be counted as defect or failure.

Battery is a consumption product, since the battery time depends on

the usage of your computer. If the battery can not be charged at all,

then it is a defect or failure. The changes in battery time is not a defect

or failure.

Following information is only for India:

The use of this symbol indicates that this product may not

be treated as household waste.

By ensuring this product is disposed of correctly, you will

help prevent potential negative consequences for the

environment and human health, which could otherwise be

caused by inappropriate waste handling of this product.

For more detailed information about recycling of this

product, please visit our website

( http://www.toshiba-india.com ) or contact call center

(1800-200-6768).

These symbols might not stick depending on the country and region where

you purchased.

User's Manual 1-9

Video Standard Notice

THIS PRODUCT IS LICENSED UNDER THE AVC, THE VC-1 AND

MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL

AND NON-COMMERCIAL USE OF A CONSUMER FOR (I) ENCODING

VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO")

AND/OR (II) DECODING AVC, VC-1 AND MPEG-4 VIDEO THAT WAS

ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND

NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A

VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH

VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY

OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT

RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES

AND LICENSING MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

http://www.mpegla.com

OpenSSL Toolkit License Issues

LICENSE ISSUES

==============

The OpenSSL toolkit stays under a dual license, i.e. both the conditions of

the OpenSSL License and the original SSLeay license apply to the toolkit.

See below for the actual license texts. Actually both licenses are BSD-style

Open Source licenses. In case of any license issues related to OpenSSL

please contact openssl-core@openssl.org.

OpenSSL License

------------------------

/*=====================================================

Redistribution and use in source and binary forms, with or without

modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice,

this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright

notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software

must display the following acknowledgment:

"This product includes software developed by the OpenSSL Project for

use in the OpenSSL Toolkit."

( http://www.openssl.org/ )

4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be

used to endorse or promote products derived from this software

without prior written permission. For written permission, please contact

openssl-core@openssl.org.

User's Manual 1-10

5. Products derived from this software may not be called "OpenSSL" nor

may "OpenSSL" appear in their names without prior written permission

of the OpenSSL Project.

6. Redistributions of any form whatsoever must retain the following

acknowledgment:

"This product includes software developed by the OpenSSL Project for

use in the OpenSSL Toolkit"

( http://www.openssl.org/ )

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS''

AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT

NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY

AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN

NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS

BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,

EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT

LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR

SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS

INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF

LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT

(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY

OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE

POSSIBILITY OF SUCH DAMAGE.

=====================================================

This product includes cryptographic software written by Eric Young

(eay@cryptsoft.com). This product includes software written by Tim

Hudson (tjh@cryptsoft.com).

Original SSLeay License

----------------------------------

This package is an SSL implementation written by Eric Young

(eay@cryptsoft.com).

The implementation was written so as to conform with Netscapes SSL.

This library is free for commercial and non-commercial use as long as the

following conditions are aheared to. The following conditions apply to all

code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code;

not just the SSL code. The SSL documentation included with this

distribution is covered by the same copyright terms except that the holder

is Tim Hudson (tjh@cryptsoft.com).

code are not to be removed.

If this package is used in a product, Eric Young should be given attribution

as the author of the parts of the library used.

User's Manual 1-11

This can be in the form of a textual message at program startup or in

documentation (online or textual) provided with the package.

Redistribution and use in source and binary forms, with or without

modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the copyright notice, this list

of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright

notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software

must display the following acknowledgement:

"This product includes cryptographic software written by Eric Young

(eay@cryptsoft.com)"

The word 'cryptographic' can be left out if the rouines from the library

being used are not cryptographic related :-).

4. If you include any Windows specific code (or a derivative thereof) from

the apps directory (application code) you must include an

acknowledgement:

"This product includes software written by Tim Hudson

(tjh@cryptsoft.com)"

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY

EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED

TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO

EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR

ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR

CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,

PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF

USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER

CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN

CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE

OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS

SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH

DAMAGE.

The licence and distribution terms for any publically available version or

derivative of this code cannot be changed. i.e. this code cannot simply be

copied and put under another distribution licence [including the GNU Public

Licence.]

FreeType License Issues

The FreeType Project LICENSE

----------------------------

2006-Jan-27

User's Manual 1-12

David Turner, Robert Wilhelm, and Werner Lemberg

Introduction

============

The FreeType Project is distributed in several archive packages; some of

them may contain, in addition to the FreeType font engine, various tools

and contributions which rely on, or relate to, the FreeType Project.

This license applies to all files found in such packages, and which do not

fall under their own explicit license. The license affects thus the FreeType

font engine, the test programs, documentation and makefiles, at the very

least.

This license was inspired by the BSD, Artistic, and IJG (Independent JPEG

Group) licenses, which all encourage inclusion and use of free software in

commercial and freeware products alike. As a consequence, its main

points are that:

We don't promise that this software works. However, we will be

interested in any kind of bug reports. (`as is' distribution)

You can use this software for whatever you want, in parts or full form,

without having to pay us. (`royalty-free' usage)

You may not pretend that you wrote this software. If you use it, or only

parts of it, in a program, you must acknowledge somewhere in your

documentation that you have used the FreeType code. (`credits')

We specifically permit and encourage the inclusion of this software, with or

without modifications, in commercial products.

We disclaim all warranties covering The FreeType Project and assume no

liability related to The FreeType Project.

Finally, many people asked us for a preferred form for a credit/disclaimer to

use in compliance with this license. We thus encourage you to use the

following text:

"""

Portions of this software are copyright (C) <year> The FreeType Project

www.freetype.org

"""

Please replace <year> with the value from the FreeType version you

actually use.

Legal Terms

============

0. Definitions

--------------

Throughout this license, the terms `package', `FreeType Project', and

`FreeType archive' refer to the set of files originally distributed by the

User's Manual 1-13

authors (David Turner, Robert Wilhelm, and Werner Lemberg) as the

`FreeType Project', be they named as alpha, beta or final release.

`You' refers to the licensee, or person using the project, where `using' is a

generic term including compiling the project's source code as well as

linking it to form a `program' or `executable'. This program is referred to as

`a program using the FreeType engine'.

This license applies to all files distributed in the original FreeType Project,

including all source code, binaries and documentation, unless otherwise

stated in the file in its original, unmodified form as distributed in the original

archive. If you are unsure whether or not a particular file is covered by this

license, you must contact us to verify this.

below.

1. No Warranty

--------------

THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,

INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN

NO EVENT WILL ANY OF THE AUTHORS OR COPYRIGHT HOLDERS

BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE

INABILITY TO USE, OF THE FREETYPE PROJECT.

2. Redistribution

--------------

This license grants a worldwide, royalty-free, perpetual and irrevocable

right and license to use, execute, perform, compile, display, copy, create

derivative works of, distribute and sublicense the FreeType Project (in both

source and object code forms) and derivative works thereof for any

purpose; and to authorize others to exercise some or all of the rights

granted herein, subject to the following conditions:

Redistribution of source code must retain this license file (`FTL.TXT')

unaltered; any additions, deletions or changes to the original files must

be clearly indicated in accompanying documentation. The copyright

notices of the unaltered, original files must be preserved in all copies

of source files.

Redistribution in binary form must provide a disclaimer that states that

the software is based in part of the work of the FreeType Team, in the

distribution documentation. We also encourage you to put an URL to

the FreeType web page in your documentation, though this isn't

mandatory.

These conditions apply to any software derived from or based on the

FreeType Project, not just the unmodified files. If you use our work, you

must acknowledge us. However, no fee need be paid to us.

3. Advertising

User's Manual 1-14

--------------

Neither the FreeType authors and contributors nor you shall use the name

of the other for commercial, advertising, or promotional purposes without

specific prior written permission.

We suggest, but do not require, that you use one or more of the following

phrases to refer to this software in your documentation or advertising

materials: `FreeType Project', `FreeType Engine', `FreeType library', or

`FreeType Distribution'.

As you have not signed this license, you are not required to accept it.

However, as the FreeType Project is copyrighted material, only this license,

or another one contracted with the authors, grants you the right to use,

distribute, and modify it. Therefore, by using, distributing, or modifying the

FreeType Project, you indicate that you understand and accept all the

terms of this license.

4. Contacts

--------------

There are two mailing lists related to FreeType:

freetype@nongnu.org

Discusses general use and applications of FreeType, as well as future

and wanted additions to the library and distribution. If you are looking

for support, start in this list if you haven't found anything to help you in

the documentation.

freetype-devel@nongnu.org

Discusses bugs, as well as engine internals, design issues, specific

licenses, porting, etc.

Our home page can be found at

http://www.freetype.org

User's Manual 1-15

ENERGY STAR® Program

Your Computer model may be ENERGY STAR®

compliant. If the model you purchased is compliant, it uses

the ENERGY STAR logo and the following information

applies.

TOSHIBA is a partner in the ENERGY STAR Program and

has designed this computer to meet the latest ENERGY

STAR guidelines for energy efficiency. Your computer

ships with the power management options preset to a

configuration that will provide the most stable operating

environment and optimum system performance for both

AC power and battery modes.

To conserve energy, your computer is set to enter the low-

power Sleep Mode which shuts down the system and

display within 15 minutes of inactivity in AC power mode.

TOSHIBA recommends that you leave this and other

energy saving features active, so that your computer will

operate at its maximum energy efficiency. You can wake

the computer from Sleep Mode by pressing the power

button.

Your ENERGY STAR certified computer should be set by

default to enter a low-power "sleep mode" after a period of

inactivity. Simply touching the mouse or keyboard "wakes"

the computer in seconds. These sleep features can save

you up to $23 per year (200 kWh per year in electricity)

and prevent up to 300 pounds of greenhouse gas

emissions annually. To learn how to adjust or activate

these sleep settings on your computer, please go to:

www.energystar.gov/sleepinstructions

To activate sleep settings organization-wide quickly and

easily through network tools, please go to:

www.energystar.gov/powermanagement

Disposing of the computer and the computer's

battery

The computer's battery pack is not user-accessible. Contact an authorized

TOSHIBA service provider for details regarding how to dispose of the

computer and the battery pack.

General Precautions

TOSHIBA computers are designed to optimize safety, minimize strain and

withstand the rigors of portability. However, certain precautions should be

User's Manual 1-16

observed to further reduce the risk of personal injury or damage to the

computer.

Be certain to read the following general precautions and to note the

cautions included in the text of the manual.

Provide adequate ventilation

Always make sure that your computer and AC adaptor have adequate

ventilation and are protected from overheating when the power is turned on

or when an AC adaptor is connected to a power outlet (even if your

computer is in Sleep Mode). In this condition, observe the following:

Never cover your computer or AC adaptor with any object.

Never place your computer or AC adaptor near a heat source, such as

an electric blanket or heater.

Never cover or block the air vents including those at the base of the

computer.

Always operate your computer on a hard flat surface. Using your

computer on a carpet or other soft material can block the vents.

Always provide sufficient space around the computer.

Overheating your computer or AC adaptor could cause system failure,

computer or AC adaptor damage or a fire, possibly resulting in serious

injury.

Creating a computer-friendly environment

Place the computer on a flat surface that is large enough for the computer

and any other items you are using, such as a printer.

Leave enough space around the computer and other equipment to provide

adequate ventilation. Otherwise, they might overheat.

To keep your computer in prime operating condition, protect your work area

from:

Dust, moisture, and direct sunlight.

Equipment that generates a strong electromagnetic field, such as

stereo speakers (other than speakers that are connected to the

computer) or speakerphones.

Rapid changes in temperature or humidity and sources of temperature

change such as air conditioner vents or heaters.

Extreme heat, cold, or humidity.

Liquids and corrosive chemicals.

Stress injury

Carefully read the Instruction Manual for Safety and Comfort. It contains

information on the prevention of stress injuries to your hands and wrists

that can be caused by extensive keyboard use. It also includes information

on work space design, posture, and lighting that can help reduce physical

stress.

User's Manual 1-17

Heat injury

Avoid prolonged physical contact with the computer. If the computer is

used for long periods, its surface can become very warm. While the

temperature will not feel hot to the touch, if you maintain physical

contact with the computer for a long time, for example if you rest the

computer on your lap or if you keep your hands on the palm rest, your

skin might suffer a low-heat injury.

If the computer has been used for a long time, avoid direct contact

with the metal plate supporting the various interface ports as this can

become hot.

The surface of the AC adaptor can become hot when in use but this

condition does not indicate a malfunction. If you need to transport the

AC adaptor, disconnect it and let it cool before moving it.

Do not lay the AC adaptor on a material that is sensitive to heat as the

material could become damaged.

Pressure or impact damage

Do not apply heavy pressure to the computer or subject it to any form of

strong impact as this can damage the computer's components or otherwise

cause it to malfunction.

Cleaning the computer

To help ensure long, trouble-free operation, keep the computer free of dust

and dirt, and use care with all liquids around it.

Be careful not to spill liquids into the computer. If the computer does

get wet, turn the power off immediately and let the computer dry

completely. In these circumstances, you should get the computer

inspected by an authorized service provider in order to assess the

scope of any damage.

Clean the plastics of the computer using a cloth slightly dampened

with water.

You can clean the display screen by spraying a small amount of glass

cleaner onto a soft, clean cloth and then wiping the screen gently with

the cloth.

Never spray cleaner directly onto the computer or let liquid run into any part

of it. Never use harsh or caustic chemical products to clean the computer.

Moving the computer

While the computer is designed for flexible day-to-day usage, you should

exercise a few simple precautions when moving it in order to help ensure

trouble-free operation.

User's Manual 1-18

Make sure all disk/disc activity has ended before moving the

computer.

Turn off (shut down) the computer.

Disconnect the AC adaptor and all peripherals before moving the

computer.

Close the display panel.

Do not pick up the computer by its display panel.

Before carrying your computer, shut it down, disconnect the AC

adaptor and allow it to cool down. A failure to follow this instruction

might result in minor heat injury.

Do not expose the computer to rapid temperature changes (for

example, in a situation where you carry the computer from a cold

environment to a warm room). Do not turn on the power until

condensation disappears.

Be careful not to subject the computer to impact or shock. A failure to

follow this instruction could result in damage to computer, computer

failure, or loss of data.

Never transport your computer with any cards installed. This might

damage either the computer and/or the card resulting in computer

failure.

Always use a suitable carry case when transporting the computer.

When carrying your computer, be sure to hold it securely so that it

does not fall or hit anything.

Do not carry your computer by holding any of its protruding elements.

Mobile phones

Be aware that the use of mobile phones can interfere with the audio

system. The operation of the computer will not be impaired in any way, but

it is recommended that a minimum distance of 30 cm is maintained

between the computer and a mobile phone that is in use.

Instruction Manual for Safety and Comfort

All important information on the safe and proper use of this computer is

described in the enclosed Instruction Manual for Safety and Comfort. Be

sure to read it before using the computer.

Safety Icons

Safety icons are used in this manual to bring important information to your

attention. Each type of message is identified as follows.

Indicates a potentially hazardous situation, which could result in death or

serious injury, if you do not follow instructions.

User's Manual 1-19

A caution informs you that improper use of equipment or failure to follow

instructions might cause data loss, equipment damage, or might result in

minor or moderate injury.

Please read. A note is a hint or advice that helps you make best use of

your equipment.

User's Manual 1-20

Chapter 2

Getting Started

This chapter provides an equipment checklist, and basic information to

start using your computer.

If you use an operating system that was not pre-installed by TOSHIBA,

some of the features described in this manual might not function properly.

Equipment checklist

Carefully unpack your computer, taking care to save the box and

packaging materials for future use.

Hardware

Check to make sure that you have all the following items:

TOSHIBA Portable Personal Computer

USB-C™ to Ethernet LAN Adapter

USB-C™ to VGA Adapter

USB-C™ to HDMI™/VGA Travel Adapter

USB-C™ to VGA/LAN Adapter

(provided with some models and varies depending on the model you

purchased)

AC adaptor and power cord (2-pin plug or 3-pin plug)

Cleaning cloth (provided with some models)

Documentation

Quickstart

Instruction Manual for Safety and Comfort

Warranty Information

If any of the items are missing or damaged, contact your dealer

immediately.

Conventions

This manual uses the following formats to describe, identify, and highlight

terms and operating procedures.

User's Manual 2-1

Click Tap the Touch Pad or click the left Touch

Pad control button once.

Left-click the mouse once.

Tap the touch screen once (only for touch

screen models).

Right-click Click the right Touch Pad control button

once.

Right-click the mouse once.

Press and hold on the touch screen (only for

touch screen models).

Double-click Tap the Touch Pad or click the left Touch

Pad control button twice.

Left-click the mouse twice.

Tap the touch screen twice (only for touch

screen models).

Start The word "Start" refers to the " " button in the

lower-left corner of the screen.

Using your computer for the first time

Be sure to read the enclosed Instruction Manual for Safety and Comfort for

information on the safe and proper use of this computer. It is intended to

help you be more comfortable and productive while using a notebook

computer. By following the recommendations in it, you can reduce your

chance of developing a painful or disabling injury to your hand, arms,

shoulders, or neck.

This section provides basic information to start using your computer. It

covers the following topics:

Connecting the AC adaptor

Opening the display

Turning on the power

Initial setup

Getting to know Windows

Use a virus-check program and make sure that it is updated regularly.

Never format storage media without checking its content - formatting

destroys all stored data.

It is a good idea to back up the internal Solid-State Drive or other main

storage device to external media periodically. General storage media

is not durable or stable over long periods of time and under certain

conditions might result in data loss.

User's Manual 2-2

Before you install a device or application, save any data in memory to

the internal Solid-State Drive or other storage media. Failure to do so

might result in data loss.

Connecting the AC adaptor

Attach the AC adaptor when you want to charge the battery or operate from

AC power. The battery pack must be charged before you can operate from

battery power.

The AC adaptor can automatically adjust to any voltage ranging from 100

volts to 240 volts and to a frequency of either 50 hertz or 60 hertz, enabling

you to use this computer in almost any country/region. The adaptor

converts AC power to DC power and reduces the voltage supplied to this

computer.

It is recommended to use the TOSHIBA AC adaptor that was included

with your computer, or use AC adaptors specified by TOSHIBA to

avoid any risk of fire or other damage to the computer. Use of an

incompatible AC adaptor might cause fire or damage to the computer

possibly resulting in serious injury. TOSHIBA assumes no liability for

any damage caused by use of an incompatible adaptor.

Never plug the AC adaptor into a power source that does not

correspond to both the voltage range and the frequency specified on

the regulatory label of the unit. Failure to do so might result in a fire or

electric shock, possibly resulting in serious injury.

Always use or purchase power cables that comply with the legal

voltage and frequency specifications and requirements in the country

of use. Failure to do so might result in a fire or electric shock, possibly

resulting in serious injury.

The supplied power cord conforms to safety rules and regulations in

the region the computer is bought and should not be used outside this

region. For use in other regions, buy power cords that conform to

safety rules and regulations in the particular region.

Do not use a 3-pin to 2-pin conversion plug.

When you connect the AC adaptor to the computer, always follow the

steps in the exact order as described in this User’s Manual. As a

general safety precaution, avoid touching any metal parts.

Never place your computer or AC adaptor on a wooden surface,

furniture, or any other surface that might be marred by exposure to

heat since the computer base and the surface of the AC adaptor

increase in temperature during normal use.

Always place your computer or AC adaptor on a flat and hard surface

that is resistant to heat damage.

User's Manual 2-3

Refer to the enclosed Instruction Manual for Safety and Comfort for

detailed precautions and handling instructions.

1. Connect the power cord to the AC adaptor.

Figure 2-1 Connecting the power cord to the AC adaptor (2-pin plug)

Figure 2-2 Connecting the power cord to the AC adaptor (3-pin plug)

Either a 2-pin or 3-pin adaptor/cord is included with the computer

depending on the model.

2. Plug the power cord into a live wall outlet.

3. Connect the DC output plug of the AC adaptor to one of the

Thunderbolt™ 3/USB Type-C™ ports on your computer. The DC IN/

Battery indicator glows.

You can also establish connection through the USB Type-C™ adapter

(provided with some models). Refer to the USB Type-C™ Adapters

section for more information.

Figure 2-3 Connecting the DC output plug to the computer

1. Thunderbolt™ 3/USB Type-C™

port

2. DC output plug

User's Manual 2-4

Opening the display

The display panel can be opened to a wide range of angles for optimal

viewing.

To open the display panel, slowly lift it with one hand holding the center of

the display panel (as shown in the following figure) and the other hand

holding the palm rest down so that the main body of the computer is not

raised. This will allow the angle of the display panel to be adjusted to

provide optimum clarity.

Figure 2-4 Opening the display panel

1. Display panel

Product appearance depends on the model you purchased.

Open and close the display panel with reasonable care. Opening it

vigorously or slamming it shut might damage the computer.

Be careful not to open the display panel too far as this might put stress

on the display panel’s hinges and cause damage.

Do not lift the computer by the display panel.

Do not close the computer with pens or any other objects left in

between the display panel and the keyboard.

When opening or closing the display panel, place one hand on the

palm rest to hold the computer in place and use the other hand to

slowly open or close the display panel (Do not use excessive force

when opening or closing the display panel).

Do not press or push with excess force on the display screen,

otherwise the computer might become unsteady and possibly fall over.

User's Manual 2-5

Turning on the power

This section describes how to turn on the power. The Power indicator

indicates the status. Refer to the Power Condition Descriptions section for

more information.

After you turn on the power for the first time, do not turn it off until you

have set up the operating system.

Volume cannot be adjusted during Windows Setup.

Do not touch the display screen while turning on the computer.

1. Open the display panel.

2. Press the power button.

Figure 2-5 Turning on the power

1. Power button

Product appearance depends on the model you purchased.

Initial setup

The Windows Startup Screen is the first screen displayed when you turn on

the power. To install the operating system properly, follow the on-screen

instructions on each screen.

User's Manual 2-6

When it is displayed, be sure to read the license terms and license

agreement carefully.

Getting to know Windows

For detailed information on what is new and how to operate Windows, refer

to Tips in the Start menu.

Start menu

The Start menu is the launching pad for everything you can do in the

Windows operating system, providing easy ways to access your apps,

programs, websites and other important information.

You can access the Start menu from an app or the desktop in the following

ways:

Click the Start button ( ) in the lower-left corner of the screen.

Press the Windows® logo key ( ) on your keyboard.

You can pin your favorite apps to the Start menu as tiles in grid-like pattern,

and also group them. Tiles show you dynamic information from apps

without having to open them.

Windows taskbar

By default, the bottom of the desktop is Windows taskbar. You can see all

of your currently running apps on the Windows taskbar.

Task view

Task view ( ) is launched from Windows taskbar at the bottom of the

screen. Task view allows you to view the apps that are currently running.

Also, you can create custom desktops so that running apps can be

grouped for entertainment, productivity, or what you just want.

To do this, click the Task view icon , and then click New desktop. Open

the apps you want to use on that desktop. To switch between desktops,

click Task view again.

Search on the Windows taskbar allows you to find apps, files, settings, and

more on the computer. When Internet connection is available, it also shows

you the best search result from the Internet.

The personal assistant called Cortana might be available depending on

your country/region. You can ask questions or talk to Cortana in natural

voice, and Cortana answers your questions using information from the

Internet. To talk with Cortana, an internal or external microphone is

required.

User's Manual 2-7

Action center

You can review important notifications from apps or Windows in action

center, and take action without having to open apps. It also provides quick

action buttons to access to most-used settings instantly. Select the action

center icon on the Windows taskbar to view your notifications and quick

actions.

Settings

Settings provides system settings including advanced settings in the

Control Panel. They are divided in categories so that you can configure,

optimize, or personalize Windows.

You can also type in the keyword, and use Search to find any setting.

To open Settings, click Start -> (Settings).

You can pin it to the Start menu as a tile by right-clicking on Settings and

selecting Pin to Start.

Windows Store

Although many apps are pre-installed in your computer, you can also

download many others from the Windows Store.

You can search for and browse thousands of apps, all grouped into easy-

to-find categories there.

Windows Hello

Windows Hello is a more personal and secure way to sign in to your

Windows system, apps, and services using fingerprint or face recognition.

To set up Windows Hello, click Start -> (Settings) -> Accounts -> Sign-

in options.

Under Windows Hello, you will see options for Face Recognition and

Fingerprint if your computer has fingerprint sensor and if your computer

has face recognition sensor that supports it. Once you have set up, you will

be able to sign in with a quick touch or glance.

You might need to add a PIN before you can set up Windows Hello.

Sign-in options

Windows offers a number of sign-in options including Password ( ), PIN

( ), Fingerprint ( ), Face ( ) and Picture password ( ) authentication

to prevent from unauthorized access. If you have multiple sign-in methods

set for a user account, you can select an option on the Windows login

screen by clicking sign-in options.

User's Manual 2-8

It is highly recommended to use Windows Hello (Face recognition) indoors.

Operating outdoors might cause enrollment/sign-in failure due to the

possible sunlight affection.

Tablet mode

Tablet mode enables touch-optimized working environment without

keyboard and Touch Pad.

After switching to tablet mode, Start menu and apps are running in full

screen, giving you more space to work in. To use two apps side-by-side,

drag an app to one side. You will see any open apps that can snap next to

it. To close an app, drag it to the bottom of the screen.

Turning off the power

The power can be turned off in one of the following modes, either Shut

Down Mode, Sleep Mode or Hibernation Mode.

Shut Down Mode

When you turn off the power in Shut Down Mode, no data will be saved

and the computer will boot to the main screen of the operating system the

next time it is turned on.

1. If you have entered data, either save it to the internal storage drive or

to other storage media.

2. Make sure all disk/disc activity has stopped before removing the disk/

disc.

If you turn off the power while a disk (disc) is being accessed, you

might lose data or damage the disk.

Never turn off the power while an application is running. Failure to do

so can cause data loss.

Never turn off the power, disconnect an external storage device, or

remove storage media during data read/write. Failure to do so can

cause data loss.

3. Click Start -> (Power) and then select Shut down.

4. Turn off any peripheral devices connected to your computer.

Do not turn the computer or peripheral devices back on immediately. Wait

a short period to avoid any potential damage.

Restarting the computer

Certain conditions require that you restart the computer, for example if you

change certain computer settings.

User's Manual 2-9

To restart the computer, there are several ways this can be achieved:

Click Start -> (Power) and then select Restart.

Press CTRL, ALT, and DEL simultaneously (once) to display the

menu window, and then select Restart by clicking the power icon ( )

in the lower-right corner.

Before restarting the computer, be sure to save your data.

Sleep Mode

If you have to interrupt your work, you are able to turn off the power without

exiting from your software by placing the computer into Sleep Mode. In this

mode, data is maintained in the main memory of the computer. When you

turn on the power again, you can continue working right where you left off.

When you have to turn off your computer aboard an aircraft or in places

where electronic devices are regulated or controlled, always shut down the

computer. This includes turning off any wireless communication

functionalities, and canceling settings that reactivate the computer

automatically, such as a timer recording function. Failure to shut down the

computer in this way might allow the operating system to reactivate and run

pre-programmed tasks or preserve unsaved data, which might interfere

with aviation or other systems, possibly causing serious injury.

Before entering Sleep Mode, be sure to save your data.

To prevent data loss, do not switch to Sleep Mode while transferring

data to external media, such as USB devices, memory media, or other

external memory devices.

When the AC adaptor is connected, the computer will go into Sleep

Mode according to the settings in the Power Options (to access it,

click Start -> Windows System -> Control Panel -> System and

Security -> Power Options.)

To restore the operation of the computer from Sleep Mode, press and

hold the power button or any key on the keyboard for a short amount

of time. Note that keyboard keys can only be used if the Wake-up on

Keyboard option is enabled within the TOSHIBA Settings.

If the computer enters Sleep Mode while a network application is

active, the application might not be restored when the computer is

next turned on and the system returns from Sleep Mode.

To prevent the computer from automatically entering Sleep Mode,

disable Sleep Mode within the Power Options.

To use the Hybrid Sleep function, configure it in the Power Options.

User's Manual 2-10

Benefits of Sleep Mode

The Sleep Mode feature provides the following benefits:

Restores the previous working environment more rapidly than the

Hibernation Mode feature.

Saves power by shutting down the system when the computer

receives no input or hardware access for the time period set by the

System Sleep Mode feature.

Allows the use of the panel power off feature.

Executing Sleep Mode

You can enter Sleep Mode in one of following ways:

Click Start -> (Power) and then select Sleep.

Close the display panel. Note that this feature must be enabled within

the Power Options.

Press the power button. Note that this feature must be enabled within

the Power Options.

When you turn the power back on, you can continue where you left off

when you shut down the computer.

When the computer is in Sleep Mode and the display panel is closed,

the Power indicator blinks amber.

If you are operating the computer on battery power, you can lengthen

the overall operating time by turning it off into Hibernation Mode. Sleep

Mode consumes more power while the computer is off.

Sleep Mode limitations

Sleep Mode will not function under the following conditions:

Power is turned back on immediately after shutting down.

Memory circuits are exposed to static electricity or electrical noise.

Hibernation Mode

The Hibernation Mode feature saves the contents of memory to the internal

storage drive when the computer is turned off so that, the next time it is

turned on, the previous state is restored. Note that the Hibernation Mode

feature does not save the status of any peripheral devices connected to the

computer.

Save your data. While entering Hibernation Mode, the computer saves

the contents of memory to the internal storage drive. However, for

safety sake, it is best to save your data manually.

Data will be lost if you disconnect the AC adaptor before the save is

completed.

User's Manual 2-11

To prevent data loss, do not switch to Hibernation Mode while

transferring data to external media, such as USB devices, memory

media, or other external memory devices.

Benefits of Hibernation Mode

The Hibernation Mode feature provides the following benefits:

Saves data to the internal storage drive when the computer

automatically shuts down because of a low battery condition.

You can return to your previous working environment immediately

when you turn on the computer.

Saves power by shutting down the system when the computer

receives no input or hardware access for the time period set by the

System Hibernate feature.

Allows the use of the panel power off feature.

Starting Hibernation Mode

To enter Hibernation Mode, click Start -> (Power) and then select

Hibernate.

To show Hibernate in Power menu, set up according to the following

steps:

1. Click Start -> Windows System -> Control Panel -> System and

Security -> Power Options.

2. Click Choose what the power button does or Choose what

closing the lid does.

3. Click Change settings that are currently unavailable.

4. Select the Hibernate check box from Shutdown settings.

5. Click the Save changes button.

Automatic Hibernation Mode

The computer can be configured to enter Hibernation Mode automatically

when you press the power button or close the display panel. To define

these settings, do the following:

1. Click Power Options and then click Choose what the power button

does or Choose what closing the lid does.

2. Enable the desired Hibernation Mode settings for When I press the

power button and When I close the lid.

3. Click the Save changes button.

Data save in Hibernation Mode

When you turn off the power in Hibernation Mode, the computer takes a

moment to save the current data in memory to the internal storage drive.

User's Manual 2-12

After you turn off the computer, and the content of memory has been saved

to the internal storage drive, turn off the power to any peripheral devices.

Do not turn the computer or devices back on immediately. Wait a moment

to let all capacitors fully discharge.

System Recovery

There is a hidden partition allocated on the internal storage drive for the

System Recovery Options in the event of a problem.

You can also create recovery media and restore the system.

The following items are described in this section:

Creating Recovery Media

Restoring the pre-installed software from your created Recovery

Media

Restoring the pre-installed software from the Recovery Partition

If you choose TOSHIBA Maintenance Utility to erase the internal storage

drive, all data including the operating system and recovery partition will be

deleted. In that case, you cannot create recovery media or restore the pre-

installed software from the recovery partition. Make sure that you have

already created recovery media before you start TOSHIBA Maintenance

Utility. This recovery media can be used to restore your system after you

have erased your internal storage drive.

Creating Recovery Media

This section describes how to create Recovery Media.

Be sure to connect the AC adaptor when you create Recovery Media.

Be sure to close all other software programs.

Do not run software such as screen savers which can put a heavy

load on the CPU.

Operate the computer at full power.

Do not use power-saving features.

Do not write to the media when the virus check software is running.

Wait for it to finish, then disable virus detection programs including any

software that checks files automatically in the background.

Do not use utilities, including those intended to enhance internal

storage drive access speed. They might cause unstable operation and

damage data.

Do not shut down/log off or Sleep/Hibernate while writing or rewriting

the media.

User's Manual 2-13

Set the computer on a level surface and avoid places subjected to

vibrations such as airplanes, trains, or cars.

Do not use on an unstable surface such as a stand.

A recovery image of the software on your computer is stored on the internal

storage drive, and can be copied to either disc media or USB Flash

Memory by using the following steps:

1. Select either blank disc or USB Flash Memory.

The application allows you to choose from a variety of different media

onto which the recovery image can be copied including disc media

and USB Flash Memory.

Some of the disc media might not be compatible with the optical disc

drive connected to your computer. You should therefore verify that the

optical disc drive supports the blank media you have chosen before

proceeding.

USB Flash Memory will be formatted and all the data in the USB Flash

Memory will be lost when proceeding.

2. Turn on your computer and allow it to load the Windows operating

system from the internal storage drive as normal.

3. Insert the first blank disc into the external optical disc drive tray, or

insert the USB Flash Memory into one available USB port.

4. Click Start -> Windows System -> Control Panel -> System and

Security -> Security and Maintenance -> Recovery -> Create a

recovery drive.

5. Follow the on-screen instructions to finish creating the Recovery

Media.

TOSHIBA Recovery Wizard option in TOSHIBA Maintenance Utility will

not exist if you restore the computer from the recovery media you created

by recovery drive creating option in Windows system.

Restoring the pre-installed software from your created

Recovery Media

If the pre-installed files are damaged, you are able to use the Recovery

Media you have created to restore the computer to the state it was in when

you originally received it. To perform this restoration, do the following:

Make sure that the AC adaptor is connected during the restoring

process.

Do not close the display panel during the restoring process.

User's Manual 2-14

When you reinstall the Windows operating system, the internal storage

drive will be reformatted and all data will be lost.

If your model has fingerprint function, before you reinstall the Windows

operating system, delete the registered fingerprints. Otherwise, same

fingerprints cannot be registered after the reinstallation.

Make sure to use the default Boot Mode option in TOSHIBA Setup

Utility before restoring.

1. Launch the TOSHIBA Setup Utility.

Refer to the TOSHIBA Setup Utility section for further information.

2. In the TOSHIBA Setup Utility screen, select Advanced -> System

Configuration -> Boot Mode.

Note: Please skip the following contents if you cannot find the Boot

Mode option in your system.

3. Select UEFI Boot (Default).

If you create a recovery image using advanced recovery tools from

Control Panel, make sure to use the default Boot Mode option (UEFI

Boot) in the TOSHIBA Setup Utility before restoring.

1. Load the Recovery Media into the external optical disc drive or insert

the recovery USB Flash Memory into one available USB port.

2. Click Start -> (Power) and then select Restart.

3. Hold down the F12 key and then release this key just after the

computer is power on.

4. Use the up and down cursor key to select the appropriate option from

the menu according to your actual recovery media.

5. A menu is displayed from which you should follow the on-screen

instructions.

If you have previously chosen to remove the recovery partition without

creating Recovery Media, the Recovery Media cannot be created.

However, if you have already created a Recovery Media, you can use it to

restore the recovery partition.

If you have not created Recovery Media, contact TOSHIBA support for

assistance.

Restoring the pre-installed software from the

Recovery Partition

A portion of the total internal storage drive space is configured as a hidden

recovery partition. This partition stores files which can be used to restore

pre-installed software in the event of a problem.

If you set up your internal storage drive again later, do not change, delete,

or add partitions in a manner other than specified in the manual, otherwise

you might find that space for the required software is not available.

User's Manual 2-15

In addition, if you use a third-party partitioning program to reconfigure the

partitions on your internal storage drive, you might find that it becomes

impossible to set up your computer.

Make sure that the AC adaptor is connected during the restoring

process.

Do not close the display panel during the restoring process.

When you reinstall the Windows operating system, the internal storage

drive will be reformatted and all data will be lost.

If your model has fingerprint function, before you reinstall the Windows

operating system, delete the registered fingerprints. Otherwise, same

fingerprints cannot be registered after the reinstallation.

1. Click Start -> (Power) and then select Restart.

2. Hold down 0 (zero) key and then release this key just after the

computer is power on.

3. Select Troubleshoot -> TOSHIBA Maintenance Utility -> TOSHIBA

Recovery Wizard.

4. Follow the on-screen instructions to finish the recovery.

User's Manual 2-16

Chapter 3

The Grand Tour

This chapter identifies the various components of the computer. It is

recommended that you become familiar with each before you operate the

computer.

Legal Footnote (Non-applicable Icons)

For more information regarding Non-applicable Icons, refer to the Legal

Footnotes section.

Handle your computer carefully to avoid scratching or damaging the

surface.

Front with the display closed

The following figure shows the front of the computer with the display panel

in the closed position.

Figure 3-1 Front of the computer with display panel closed

1 132

1. Stereo speakers 3. Power indicator

2. DC IN/Battery indicator

Stereo speakers The speakers emit sound generated by your

software as well as audio alarms, such as low

battery condition, generated by the system.

DC IN/Battery

indicator

The DC IN/Battery indicator shows the

condition of the DC IN and the battery charge

status. White indicates that the battery is fully

charged while the power is being correctly

supplied from the AC power adaptor.

Refer to the Power Condition Descriptions

section for more information on this feature.

User's Manual 3-1

Power indicator The Power indicator normally glows white when

the computer is turned on. However, if you turn

off the computer into Sleep Mode while the

display panel is closed, this indicator blinks

amber.

Left side

The following figure shows the left side of the computer.

Figure 3-2 The left side of the computer

1 2 3 4

1. Security lock slot 3. Headphone/Microphone jack

2. Universal Serial Bus (USB 3.0) port 4. SIM card slot*

* Provided with some models.

Product appearance depends on the model you purchased.

Security lock slot A security cable can be attached to this slot and

then connected to a desk or other large object in

order to deter theft of the computer.

Universal Serial Bus

(USB 3.0) port

One Universal Serial Bus port, which complies to

the USB 3.0 standard, is provided on the left side

of the computer.

The USB 3.0 port is compliant with USB 3.0

standard and backward compatible with USB 2.0

devices.

The port with the icon ( ) has Sleep and Charge

function.

Note that it is not possible to confirm the operation of all functions of

all USB devices that are available. Some functions associated with a

specific device might not operate properly.

Before removing a USB device from the USB port of your computer,

click the Safely Remove Hardware and Eject Media icon on the

Windows Taskbar, and then select the USB device that you want to

remove.

User's Manual 3-2

Keep foreign metal objects, such as screws, staples, and paper clips, out of

the USB port. Foreign metal objects can create a short circuit, which can

cause damage and fire, possibly resulting in serious injury.

Headphone/

Microphone jack

A 3.5 mm mini headphone/microphone jack

enables connection of a monaural microphone,

stereo headphones, or a headset.

SIM Card slot This slot allows you insert a SIM card which

enables a high-speed access to the Internet,

corporate Intranet and your email while you are

away from office. Refer to the Wireless WAN

Device section for more information. Some

models are equipped with the SIM Card slot.

Right side

The following figure shows the right side of the computer.

Figure 3-3 The right side of the computer

1 2 3 54

1. Smart Card slot* 4. Thunderbolt™ 3/USB Type-C™ port

(A)

2. Memory media slot 5. HDMI™ out port

3. Thunderbolt™ 3/USB Type-C™ port

(B)

* Provided with some models.

Product appearance depends on the model you purchased.

Smart Card slot This slot allows you to install a Smart Card

device. Some models are equipped with a Smart

Card slot.

Memory media slot This slot lets you insert a micro SD™/SDHC™/

SDXC™ memory card. Refer to the Memory

media section for more information.

Keep foreign metal objects, such as screws, staples, and paper clips, out of

the Memory media slot. Foreign metal objects can create a short circuit,

which can cause damage and fire, possibly resulting in serious injury.

User's Manual 3-3

Thunderbolt™ 3/USB

Type-C™ port

Two Thunderbolt™ 3/USB Type-C™ ports, which

support Thunderbolt™ 3 and USB 3.1 Gen2, are

provided on the right side of the computer.

This port supports USB data transmission, Video

output (audio stream can be included) and USB

Power Delivery.

The AC adaptor connects to this port in order to

power the computer and charge the battery. It is

recommended to use the TOSHIBA AC adaptor

that was included with your computer, or use AC

adaptors specified by TOSHIBA. Use of an

incompatible AC adaptor might cause fire or

damage to the computer possibly resulting in

serious injury.

Note that it is not possible to confirm the operation of all functions of

all Thunderbolt™ devices/USB devices that are available. Some

functions associated with a specific device might not operate properly.

Before removing a USB device from the Thunderbolt™ 3/USB Type-

C™ port of your computer, click the Safely Remove Hardware and

Eject Media icon on the Windows Taskbar, and then select the USB

device that you want to remove.

Keep foreign metal objects, such as screws, staples, and paper clips, out of

the Thunderbolt™ 3/USB Type-C™ port. Foreign metal objects can create

a short circuit, which can cause damage and fire, possibly resulting in

serious injury.

HDMI™ out port HDMI™ out port can connect with Type A

connector HDMI™ cable.

Back

The following figure shows the back of the computer.

Figure 3-4 The back of the computer

1 1

1. Cooling vents

Product appearance depends on the model you purchased.

User's Manual 3-4

Cooling vents The cooling vents help the processor to avoid

overheating.

Do not block the cooling vents. Keep foreign metal objects, such as

screws, staples, and paper clips, out of the cooling vents. Foreign metal

objects can create a short circuit, which can cause damage and fire,

possibly resulting in serious injury.

Carefully clean the dust on the surface of the cooling vents using a soft

cloth.

Underside

The following figure shows the underside of the computer. Ensure that the

display is closed before the computer is turned over to avoid causing any

damage.

Figure 3-5 The underside of the computer

1 1

1. Cooling vents 2. Stereo speakers

Product appearance depends on the model you purchased.

Cooling vents The cooling vents help the processor to avoid

overheating.

Do not block the cooling vents. Keep foreign metal objects, such as

screws, staples, and paper clips, out of the cooling vents. Foreign metal

objects can create a short circuit, which can cause damage and fire,

possibly resulting in serious injury.

Carefully clean the dust on the surface of the cooling vents using a soft

cloth.

Stereo speakers The speakers emit sound generated by your

software as well as audio alarms, such as low

battery condition, generated by the system.

User's Manual 3-5

Front with the display open

This section shows the computer with the display panel open. In order to

open the display, lift up the display panel and position it at a comfortable

viewing angle for you.

User's Manual 3-6

Figure 3-6 The front of the computer with the display panel open

7 7

17 17

13 15

7 7

13 15

1. Infrared LED* 10. Power button

2. Face recognition sensor* 11. Power button ring LED

3. Infrared LED* 12. Keyboard

4. Microphones* 13. Touch Pad

5. Web Camera LED* 14. Touch Pad control buttons

6. Web Camera* 15. Fingerprint Sensor*

7. Wireless communication antennas

(not shown)

16. AccuPoint*

8. Display screen 17. AccuPoint control buttons*

9. Display hinges

* Provided with some models.

Product appearance depends on the model you purchased.

User's Manual 3-7

Infrared LED The Infrared LED blinks when Windows Hello

(Face recognition) is operating.

Some models are equipped with Infrared LEDs.

Face recognition

sensor

Face recognition sensor captures the face image

for the operating system for enrolling and signing

in. For more information, refer to the on-screen

instructions in Windows Hello.

Some models are equipped with a Face

recognition sensor.

It is highly recommended to use Windows Hello (Face recognition)

indoors. Operating outdoors might cause enrollment/sign-in failure due

to the possible sunlight affection.

Do not point the face recognition sensor directly at the sun.

Do not touch or press strongly on the face recognition sensor lens and

infrared LEDs. Failure to do so might incorrectly recognize faces. Use

an eyeglass cleaner (cleaner cloth) or other soft cloth to clean the lens

and the LEDs if it becomes dirty.

When enrolling your face to Windows Hello, please make sure that

there is no other face in preview of Windows Hello setup dialog.

While Face recognition sensor is capturing your face, make sure that

your face is in front of the sensor, and you look directly at it.

Microphone The built-in microphone allows you to record

sounds for your application. Refer to the Sound

System and Video mode section for more

information.

Some models are equipped with a Microphone.

Web Camera LED The Web Camera LED glows when the Web

Camera is operating.

Some models are equipped with a Web Camera

LED.

Web Camera Web Camera is a device that allows you to

record video or take photographs with your

computer. You can use it for video chatting or

video conferences using a communication tool.

Some models are equipped with a Web Camera.

Do not point the web camera directly at the sun.

Do not touch or press strongly on the web camera lens. Failure to do

so might reduce image quality. Use an eyeglass cleaner (cleaner

cloth) or other soft cloth to clean the lens if it becomes dirty.

User's Manual 3-8

Wireless

communication

antennas

Depending on the configuration of your

computer, one of the following antennas are built-

in:

Wireless LAN/Bluetooth®

Wireless WAN/Wireless LAN/Bluetooth®

Do not cover the wireless communication antennas area with any metal

objects, otherwise the wireless function might not work.

Legal Footnote (Wireless LAN)

For more information regarding Wireless LAN, refer to the Legal Footnotes

section.

Display screen 33.8 cm (13.3") or 35.6 cm (14.0") LCD screen, is

configured with one of the following resolutions

depending on the model you purchased:

HD, 1366 horizontal x 768 vertical pixels

FHD, 1920 horizontal x 1080 vertical pixels

Be aware that, when the computer is operating

on the AC adaptor, the image displayed on the

internal screen is somewhat brighter than when it

operates on battery power. This difference in

brightness levels is intended to save power when

operating on battery.

Legal Footnote (LCD)

For more information regarding LCD, refer to the Legal Footnotes section.

Display hinges The display hinges allow the display panel to be

positioned at a variety of easy-to-view angles.

Power button Press this button to turn the computer's power on

or off.

Power button ring

LED

The Power button ring LED normally glows white

when the computer is turned on. However, if you

turn off the computer into Sleep Mode, this LED

blinks white.

Keyboard The keyboard contains character keys, control

keys, function keys, and special Windows keys,

providing all the functionality of a full-size

keyboard.

Refer to the The Keyboard section for details.

User's Manual 3-9

Touch Pad The Touch Pad located in the palm rest is used

to control the movement of the mouse pointer.

To use the Touch Pad, simply touch and move

your fingertip across it in the direction you want

the mouse pointer to go.

Touch Pad control

buttons

The two buttons located on the bottom of the

Touch Pad are used like the buttons on a

standard mouse. Press the left button to select a

menu item or to manipulate text or graphics

designated by the mouse pointer, and press the

right button to display a menu or other function

depending on the software you are using.

Fingerprint Sensor This sensor enables you to enroll and sign in with

a fingerprint in Windows Hello. For more

information, refer to the on-screen instructions in

Windows Hello.

Some models are equipped with a Fingerprint

Sensor.

AccuPoint A pointer control device located in the center of

the keyboard is used to control the on-screen

pointer. Some models are equipped with an

AccuPoint.

AccuPoint control

buttons

Control buttons below the keyboard let you select

menu items or manipulate text and graphics

designated by the on-screen pointer. Only

models equipped with an AccuPoint are

equipped with AccuPoint control buttons.

Internal Hardware Components

This section describes the internal hardware components of your computer.

The actual specifications might vary depending on the model you

purchased.

CPU The processor type varies depending on model.

To check which type of processor is included in

your model, click Start -> Windows System ->

Control Panel -> System and Security ->

System.

Legal Footnote (CPU)

For more information regarding CPU, refer to the Legal Footnotes section.

User's Manual 3-10

Internal Storage Drive The capacity of the internal storage drive varies

depending on the model.

Note that part of the internal storage drive overall

capacity is reserved as administration space.

Your computer is equipped with a "Solid-State Drive (SSD)". In this

manual, the word "internal storage drive" refers to SSD unless

otherwise stated.

SSD is a large-capacity storage device which uses Solid-State

Memory in place of a magnetic disk of the hard disk.

Under certain unusual conditions of prolonged non-use and/or exposure to

high temperatures, the SSD might be vulnerable to data retention errors.

Legal Footnote (Internal Storage Drive Capacity)

For more information regarding Internal Storage Drive Capacity, refer to the

Legal Footnotes section.

Power Condition Descriptions

The computer operating capability and battery charge status are affected

by different power conditions, including whether an AC adaptor is

connected and what the battery charge level is.

DC IN/Battery indicator

Check the DC IN/Battery indicator to determine the status of the battery

pack and the power status with the AC adaptor connected. The following

indicator conditions should be noted:

Flashing Amber The battery charge is low. The AC adaptor must

be connected to recharge the battery.

Amber Indicates that the AC adaptor is connected and

the battery is charging.

White Indicates that the AC adaptor is connected and

the battery is fully charged.

Flashing White Indicates a problem with the computer.

Disconnect the AC adaptor for several seconds,

and then reconnect the AC adaptor. After that,

press the power button. If it still does not operate

properly, you should contact your reseller or

dealer.

No light Under any other conditions, the indicator does

not light.

User's Manual 3-11

If the battery pack becomes too hot while it is being charged, the charge

stops and the DC IN/Battery indicator goes out. When the temperature of

the battery pack falls to a normal range, charging will resume. This process

occurs regardless of whether the computer's power is on or off.

Power indicator

Check the Power indicator to determine the power status of the computer.

The following indicator conditions should be noted:

White Indicates that power is being supplied to the

computer, and the computer is turned on.

Flashing amber Indicates that the computer is in Sleep Mode

while the display panel is closed, and that there

is sufficient power available (AC adaptor or

battery) to maintain this condition.

No light Under any other conditions, the indicator does

not light.

User's Manual 3-12

Chapter 4

Operating Basics

This chapter describes the basic operations of your computer, and

highlights the precautions that must be taken when using it.

Using the Touch Screen

Some models are equipped with a touch screen.

You can use your finger to manipulate icons, buttons, menu items, the on-

screen keyboard, and other items on the touch screen.

Tap Simply tap your finger once on the touch screen

to activate an item, such as an app.

Press and hold Press your finger down and leave it there for a

few seconds. This shows information to help you

learn more about an item or opens a menu

specific to what you are doing.

Pinch or stretch Touch the screen or an item with two fingers, and

then move the fingers toward each other (pinch)

or away from each other (stretch). This shows

different levels of information or visually zooms in

or out.

Rotate Put two fingers on an item and then turn your

hand to rotate things in the direction you turn

your hand. Only some items can be rotated.

Slide Drag your finger on the touch screen to move

through what is on the screen.

User's Manual 4-1

Swipe Quickly move your finger in from the edge of the

screen, without pausing when you first touch it.

Swipe from the left edge: views all your open

apps in task view.

Swipe from the right edge: opens the Action

center.

Swipe from the top edge: views title bars for full-

screened apps.

Swipe from the bottom edge: views the taskbar in

full-screened apps.

For details and more advanced touch screen gestures to interact with

Windows operating system, refer to Tips in the Start menu.

Do not press or push with excess force on the touch screen.

Do not apply excess force when cleaning the touch screen.

Never touch the screen with a sharp object such as a ball-point pen

which might scratch or damage the surface.

Do not use a protecting sheet for the touch screen as it might

decrease its sensitivity to gestures.

Do not touch the screen with gloves, wet hands, or the tip of your

fingernails as it might decrease the sensitivity.

The touch screen might not work correctly if part of the surface is

slightly wet, or covered with an object.

Using the Touch Pad

The Touch Pad on the palm rest might support the following gestures:

Tap Tap once on the Touch Pad to activate an item,

such as an app.

Two-Finger Tap Tap once on the Touch Pad with two fingers

together to display a menu or other function

depending on the software you are using.

(Similar to right-click)

Pinch or stretch Place two fingers down on the Touch Pad and

move them toward each other (pinch) or away

from each other (stretch). This shows different

levels of information or visually zooms in or out.

User's Manual 4-2

Two-Finger Scroll Place two fingers down and slide them vertically

or horizontally from anywhere on the Touch Pad.

This allows you to operate the scroll bars of a

window.

Three-Finger Tap Tap once on the Touch Pad with three fingers

together to open Cortana (available depending

on your country/region).

Three-Finger Scroll Place three fingers down and slide them

vertically or horizontally from anywhere on the

Touch Pad. Slide towards left/right: switches

between your open apps. Slide your fingers

slowly across the Touch Pad to flip through them

all. Slide up: views all your open apps in task

view. Slide down: shows the desktop.

Four-Finger Tap Tap once on the Touch Pad with four fingers

together to open the Action center.

Four-Finger Scroll Place four fingers down and slide them

horizontally from anywhere on the Touch Pad to

switch between virtual desktops.

Do not put items on the Touch Pad surface to prevent abnormal action.

Some of the Touch Pad operations described in this section are only

supported in certain applications.

TOSHIBA Pointing Device

AccuPoint

To use the AccuPoint, simply push it with your finger tip in the direction you

want to move the on-screen pointer.

The control buttons below the AccuPoint are used like the buttons on a

standard mouse. Press the left button to select a menu item or to

manipulate text or graphics designated by the pointer, and press the right

button to display a menu or other function depending on the software you

are using.

Some models are equipped with an AccuPoint.

User's Manual 4-3

Figure 4-1 AccuPoint

2 3

1. AccuPoint 3. AccuPoint right control button

2. AccuPoint left control button

Product appearance depends on the model you purchased.

AccuPoint precautions

Certain conditions can affect the on-screen pointer when using AccuPoint.

For example, the pointer might travel contrary to AccuPoint operation or an

error message might appear, if

You touch the AccuPoint during power-up.

You apply constant, soft pressure during power-up.

There is a sudden temperature change.

Strong stress is applied to the AccuPoint.

If an error message appears, reboot the computer. If an error message

does not appear, wait a moment for the pointer to stop, then continue

operation.

Replacing the cap

The AccuPoint cap is an expendable item that should be replaced after

prolonged use.

1. To remove the AccuPoint cap, gently dig the cap out (with finger).

User's Manual 4-4

Figure 4-2 Removing the AccuPoint cap

Product appearance depends on the model you purchased.

2. Position a new cap on the peg. Be careful to let the peg inserted into

the round groove inside the new cap and then press it into place.

You can buy replacement AccuPoint caps from your TOSHIBA

authorized dealer.

AccuPoint cap is a removable part. Always use the AccuPoint with

reasonable care.

The Keyboard

The number of keys available on your keyboard depends on which country/

region your computer is configured for, with keyboards being available for

numerous languages.

There are different types of keys, specifically typewriter keys, function keys,

Windows special keys, and the keypad overlay.

Never remove the key caps on your keyboard. Failure to do so might

damage the parts under the key caps.

Keyboard indicator

The following figure shows the position of the CAPS LOCK indicator.

When the CAPS LOCK indicator glows, the keyboard produces capitals

when any letter is typed.

User's Manual 4-5

Figure 4-3 CAPS LOCK indicator

1. CAPS LOCK indicator

Product appearance depends on the model you purchased.

CAPS LOCK This indicator glows green when letter keys are

locked into their uppercase format.

Function Keys

The function keys (F1 ~ F12) are the 12 keys at the top of your keyboard.

Function keys let you enable or disable certain features of the computer.

The functions can be performed by pressing the associated function keys.

Key Combination Function

FN + F1 Enters ''Lock computer mode''.

To restore your desktop, you need to log on again.

FN + F2 Switches between the power plans.

FN + F3 Switches the system to Sleep Mode.

FN + F4 Turns the Microphone mute on or off.

FN + F5 Changes the active display device.

To use a simultaneous mode, you must set the

resolution of the internal display panel to match the

resolution of the external display device.

FN + F6 Decreases the brightness of the display panel in

individual steps.

FN + F7 Increases the brightness of the display panel in

individual steps.

FN + F8 Turns the Airplane mode on or off.

FN + F9 Enables or disables the Touch Pad.

User's Manual 4-6

Key Combination Function

FN + F10 Turns on Arrow Mode.

FN + F11 Turns on Numeric Mode.

FN + F12 Locks the cursor on a specific line.

FN + ESC Turns the playback sound on or off.

FN + 1 Reduces the icon size on the desktop or the font

sizes within one of the supported application

windows.

FN + 2 Enlarges the icon size on the desktop or the font

sizes within one of the supported application

windows.

FN + 3 Decreases the playback volume of the computer.

FN + 4 Increases the playback volume of the computer.

FN + Space Changes the display resolution.

FN + S Allows you to search your computer, the web, or

within an app.

FN + Z ( ) Toggles the mode of the keyboard backlight

between Timer, On, and Off.

To set up the brightness, click Start -> TOSHIBA

Settings. Click Keyboard tab, and select a level

under Keyboard Backlight Brightness Control.

To set up the timer, launch the BIOS setup utility,

select PowerManagement -> Keyboard

Backlight Control Mode, and select TIMER.

Adjust the timer under Backlight Lighting Time.

This function is supported with some models.

Some functions show the toast notification at the edges of the screen.

Those toast notifications are enabled by default. You can disable them in

TOSHIBA Settings.

To access it, click Start -> TOSHIBA Settings -> Keyboard.

Windows special keys

The keyboard provides two keys that have special functions in Windows,

the Windows® logo key activates the Start menu while the application key

has the same function as the secondary (right) mouse button.

User's Manual 4-7

This key activates the Windows Start menu.

This key has the same function as the secondary (right) mouse button.

Using the Fingerprint Sensor

Some models are equipped with the fingerprint sensor for the purpose of

enrolling and recognizing fingerprints. Lightly touch and rest your finger on

the fingerprint sensor to recognize fingerprints. During enrollment, you

might need to touch and lift your finger on the sensor repeatedly until setup

is complete. Follow the on-screen instructions to finish the setup.

By enrolling the ID and password onto the fingerprint authentication

feature, it is no longer necessary to input the password from the keyboard.

Fingerprint feature enables you to:

Sign-in to Windows

Unlock the password-protected screen-saver.

Authentication of the User Password (and, if applicable, the HDD/SSD

Password) when booting up the computer (Pre-Boot authentication).

Single Sign-On feature

Figure 4-4 Using the Fingerprint Sensor

1. Fingerprint sensor

Fingerprint cannot be used in models that do not have a fingerprint

function.

Total fingerprints which can be registered are 20 pcs.

Points to note about the Fingerprint Sensor

Be aware of the following considerations when using the fingerprint sensor.

A failure to follow these guidelines might result in damage to the sensor,

sensor failure, fingerprint recognition problems or a lower fingerprint

recognition success rate.

Do not scratch or poke the sensor with your nails or any hard or sharp

objects.

Do not press the sensor strongly.

User's Manual 4-8

Do not touch the sensor with a wet finger or any wet objects. Keep the

sensor surface dry and free from water vapor.

Do not touch the sensor with a soiled or dirty finger as minute foreign

particles of dust and dirt might scratch it.

Do not paste stickers or write on the sensor.

Do not touch the sensor with a finger or any other object which might

have a build-up of static electricity on it.

Observe the following before you place your finger on the sensor whether

for fingerprint enrollment/registration or recognition.

Wash and dry your hands thoroughly.

Remove static electricity from your fingers by touching any metal

surface. Static electricity is a common cause of sensor failures,

especially when the weather is dry.

Clean the sensor with a lint-free cloth. Do not use detergent or any

other chemicals to clean the sensor.

Avoid the following finger conditions for enrollment or recognition as

they might result in fingerprint enrollment errors or a drop in the

fingerprint recognition success rate

Soaked or swollen finger, for example as might occur after taking

a bath.

Injured finger

Wet finger

Soiled or oily finger

Extremely dry skin condition on finger

Observe the following to improve the fingerprint recognition success rate.

Enroll two or more fingers.

Enroll additional fingers if a recognition failure often occurs when using

already enrolled fingers.

Check the condition of your finger. Any conditions which have

changed since enrollment, such as injury, rough skin, and extremely

dry, wet, soiled, dirty, oily, soaked or swollen fingers, might lower the

recognition success rate. Also if the fingerprint is worn down or the

finger becomes thinner or fatter, the recognition success rate might be

lowered.

As the fingerprint for each finger is different and unique you should

ensure that only the registered or enrolled fingerprint or fingerprints

are used for identification.

The fingerprint sensor compares and analyzes the unique

characteristics in a fingerprint. However, there might be instances

where certain users are unable to register their fingerprints due to

insufficient unique characteristics in their fingerprints.

The recognition success rate might differ from user to user.

Battery

This section explains battery types, use, recharging methods and handling.

User's Manual 4-9

Battery pack

When the AC adaptor is not connected, the main power source of the

computer is a lithium ion battery pack, also referred to in this manual as the

main battery.

Real-Time Clock (RTC) function

The Real-Time Clock (RTC) function is supported. The main battery

provides power for the internal real-time clock and calendar function and

also maintains the system configuration while the computer is turned off. If

the RTC lasting time completely runs out, the system will lose this

information and the real-time clock and calendar will stop working.

You can change the Real-Time Clock settings in the TOSHIBA Setup

Utility. Refer to Real-Time Clock for further information.

Care and use of the battery pack

This section provides the important safety precautions in order to handle

your battery pack properly.

Refer to the enclosed Instruction Manual for Safety and Comfort for

detailed precautions and handling instructions.

Charge the battery pack only in an ambient temperature from 5 through 35

degrees Celsius. Otherwise, the electrolyte solution might leak, battery

pack performance might deteriorate, and the battery life might be

shortened.

Charging the battery

When the power in the battery pack becomes low, the DC IN/Battery

indicator flashes amber to indicate that only a few minutes of battery power

remain. If you continue to use the computer while the DC IN/Battery

indicator flashes, the computer enters Hibernation Mode so that you do not

lose any data, and automatically turn itself off.

You must recharge the battery pack when it becomes discharged.

Procedures

To recharge a battery pack, connect the AC adaptor to one of the

Thunderbolt™ 3/USB Type-C™ ports and plug the other end into a working

outlet. The DC IN/Battery indicator glows amber while the battery is being

charged.

Charging Time

The following table shows the approximate time required to charge an

exhausted battery fully.

User's Manual 4-10

Battery type Power off Power on

Battery pack

(48 Wh)

about 3.5 hours about 3.5 ~ 10 hours

Be aware that the charging time when the computer is on is affected

by ambient temperature, the temperature of the computer and how

you are using the computer. If you make heavy use of external

devices for example, the battery might scarcely charge at all during

operation.

Note that charging time will vary depending on the ambient

temperature, the computer's internal temperature, and how the

computer is being used. For example, whether the display is set to

shut off automatically when idle, whether you make heavy use of

external devices powered by the computer, or if the computer's

internal storage drive is being accessed frequently by an application.

The battery might not be charged depending on how the computer is

being used, and the charge of battery decreases and battery might not

be fully charged sometimes.

If AC adaptor is connected via USB Type-C™ adapter, battery

charging time might become longer.

Charging notice

The battery might not begin charging immediately under the following

conditions:

The battery is extremely hot or cold (if the battery is extremely hot, it

might not charge at all). To ensure the battery charges to its full

capacity, charge it at room temperature of between 5°C to 35°C (41°F

to 95°F).

The battery is nearly completely discharged. In this instance, leave the

AC adaptor connected for a few minutes and the battery should begin

charging.

The DC IN/Battery indicator might show a rapid decrease in battery

operating time when you try to charge a battery under the following

conditions:

The battery has not been used for a long time.

The battery has completely discharged and been left in the computer

for a long time.

In such cases, do the following:

1. Fully discharge the battery by leaving it in the computer with the power

on until the system automatically turns itself off.

2. Connect the AC adaptor to one of the Thunderbolt™ 3/USB Type-C™

ports on the computer, and to a wall outlet that is supplying power.

3. Charge the battery until the DC IN/Battery indicator glows white.

User's Manual 4-11

Repeat these steps two or three times until the battery recovers normal

capacity.

Monitoring battery capacity

Remaining battery power can be monitored using the following methods.

Clicking the battery icon on the Windows Taskbar

Via the Battery Status in the Windows Mobility Center window

Wait several seconds to monitor the remaining operating time because

the computer needs time to check the remaining capacity of the

battery pack and then calculate the remaining operating time, based

on this together with the current power consumption.

Be aware that the actual remaining operating time might differ slightly

from the calculated time.

With repeated discharges and recharges, the battery capacity will

gradually decrease. In view of this, it is noted that an often used, older

battery will not operate for as long as a new battery even when both

are fully charged.

Maximizing battery operating time

The usefulness of a battery depends on how long it can supply power on a

single charge, while how long the charge lasts in a battery depends on:

Processor speed

Screen brightness

Internal storage drive power off period

How often and for how long you use the internal storage drive and

external disk drives, for example, optical disc

How much charge the battery contained to begin with

How you use optional devices, such as a USB device, to which the

battery supplies power

Where you store your programs and data

Whether you close the display panel when you are not using the

keyboard - closing the display saves power

The environmental temperature - operating time decreases at low

temperatures

System Sleep Mode

System Hibernation Mode

Display power off period

Whether you enable Sleep Mode, which can conserve battery power if

you are frequently turning the computer off and on

User's Manual 4-12

Battery pack exhausted time

When you turn off the power of your computer with the battery pack fully

charged, the battery pack exhaust within the following approximate period.

Battery type Sleep Mode Shut Down Mode

Battery pack

(48 Wh)

about 7 days about 115 days

Be aware that the battery pack exhausted time is affected if there are any

external devices connected.

Extending battery life

To maximize the life of your battery pack, do the following at least once a

month.

1. Turn off the computer's power.

2. Disconnect the AC adaptor and turn on the computer's power. If it

does not turn on then go to Step 4.

3. Operate the computer on battery power for five minutes. If you find

that the battery pack has at least five minutes of operating time,

continue operating until the battery pack is fully discharged. However,

if the DC IN/Battery indicator flashes or there is some other warning

to indicate a low battery condition, go to Step 4.

4. Connect the AC adaptor to one of the Thunderbolt™ 3/USB Type-C™

ports on the computer, and to a wall outlet that is supplying power.

The DC IN/Battery indicator glows amber to indicate that the battery

pack is being charged. However, if DC IN/Battery indicator does not

glow, this indicates that power is not being supplied. Check the

connections for the AC adaptor and the power cord.

5. Charge the battery pack until the DC IN/Battery indicator glows white.

Memory media

The computer is equipped with a memory media slot that can

accommodate some kinds of memory media with various memory

capacities so that you can easily transfer data from devices, such as digital

cameras and Personal Digital Assistants.

Keep foreign objects out of the memory media slot. Never allow metal

objects, such as screws, staples and paper clips, to enter the computer or

Keyboard. Foreign metal objects can create a short circuit, which can

cause computer damage and fire, possibly resulting in serious injury.

User's Manual 4-13

This Memory media slot supports the following memory media:

microSD/SDHC/SDXC Card.

Not all memory media have been tested and verified to work correctly.

Therefore, it is not possible to guarantee that all memory media can

operate properly.

Figure 4-5 Examples of memory media (microSD card)

Points to note about the memory media card

microSD/SDHC/SDXC memory cards comply with SDMI (Secure Digital

Music Initiative), which is a technology adopted to prevent unlawful copy or

playback of digital music. For this reason, you cannot copy or play back

protected material on another computer or other device, and you cannot

reproduce any copyrighted material except for your personal enjoyment.

The supported maximum capacity of memory card is 256GB.

Memory media format

New media cards are formatted according to specific standards. If you wish

to reformat a media card, be sure to do so with a device that uses media

cards.

Formatting a memory media card

Memory media cards are sold already formatted in conformity to specific

standards. If you reformat a memory card, be sure to reformat it with a

device such as digital camera or digital audio player that uses the memory

cards, not with the format command provided within Windows.

To format all areas of the memory card, including the protected area, you

must obtain an appropriate application that applies the copy protection

system.

Media care

Observe the following precautions when handling the card.

Do not twist or bend cards.

Do not expose cards to liquids or store in humid areas or lay media

close to containers of liquid.

Do not touch the metal part of a card or expose it to liquids or let it get

dirty.

After using card, return it to its case.

User's Manual 4-14

The card is designed so that it can be inserted only one way. Do not

try to force the card into the slot.

Memory cards have a limited lifespan, so it is important to back up

important data.

Do not write to a card if the battery power is low. Low power might

affect writing accuracy.

Do not remove a card while read/write is in progress.

For more details on using memory cards, see manuals accompanying the

cards.

Inserting memory media

The following instructions apply to all types of supported media devices. To

insert memory media, do the following:

1. Turn the memory media so that the contacts (metal areas) face down.

2. Insert the memory media into the memory media slot on your

computer.

3. Press the memory media gently until it clicks into place.

Figure 4-6 Inserting memory media

1. Memory media slot 2. Memory media

Make sure that the memory media is oriented properly before you

insert it. If you insert the media in wrong direction, you might not be

able to remove it.

When inserting the memory media, do not touch the metal contacts.

You might expose the storage area to static electricity, which can

destroy data.

Do not turn off the computer or switch to Sleep Mode or Hibernation

Mode while files are being copied. Failure to do so might cause data

loss.

User's Manual 4-15

Removing memory media

The following instructions apply to all types of supported media devices. To

remove memory media, do the following:

1. Click the Safely Remove Hardware and Eject Media icon on the

Windows taskbar.

2. Select the memory media that you want to remove.

3. Push the memory media until you hear a click to partially release it.

4. Grasp the media and remove it.

If you remove the memory media or turn off the power while the

computer is accessing the memory media, you might lose data or

damage the media.

Do not remove the memory media while the computer is in Sleep or

Hibernation Mode. The computer might become unstable or data in

the memory media might be lost.

Smart Card

A Smart Card is a credit card sized plastic card. An extremely thin

integrated circuit (IC chip) is embedded into the card on which information

can be recorded. These cards can be used for a wide variety of

applications including telephone related and electronic monetary payments.

This section contains information on the proper use of the Smart Card slot,

and it is strongly recommended that you read it before operating the

computer.

Your computer supports ISO7816-3 asynchronous cards (support protocols

are T=0 and T=1) with a working voltage of 5 V.

Some models are equipped with a Smart Card slot on the right side of the

computer. The Windows hot-install feature allows you to insert a Smart

Card while the computer is turned on.

To insert a Smart Card, do the following:

1. Insert the Smart Card into the Smart Card slot with the metal

connectors facing up.

User's Manual 4-16

2. Press the Smart Card gently to ensure a firm connection is made.

When inserting a Smart Card into the Smart Card slot, make sure to

confirm that the card is oriented correctly before inserting.

Insert the Smart Card until it reaches the end of the Smart Card slot.

The Smart Card is partially extended beyond the chassis edge. Do not

attempt to insert it further.

Always remove the Smart Card from the Smart Card slot before

moving the computer.

Before removing the Smart Card, confirm that the Smart Card is not

working with any program or system.

Remove the Smart Card after use.

Be careful not to bend the Smart Card while removing it from the

computer.

Failure to follow these instructions might result in damage to the computer

and/or damage to the Smart Card.

3. After inserting the Smart Card, you should refer to its documentation

and also check the configuration in Windows to ensure that it is

correct.

Wireless WAN device

Some models are equipped with the Wireless WAN device. This device

enables a high-speed connection to the Internet, corporate intranet, and

your email while you are away from the office.

Installing a SIM card

To install a SIM card, do the following:

1. Click Start -> (Power), and then select Shut down and ensure that

the Power indicator is off

2. Remove the AC adaptor and all cables and peripherals connected to

the computer.

3. Locate the SIM card slot.

4. To pop the SIM card tray partially open, insert a slender object (about

10mm, diameter 0.8mm), such as a straightened paper clip, into the

eject hole. Gently pull to open the SIM card tray.

5. Place the SIM card into the SIM card tray with the metal connectors

facing down.

User's Manual 4-17

6. Insert the SIM card tray into the SIM card slot, and push the center of

the tray to close it. Press gently until it locks into place.

Figure 4-7 Installing the SIM card

Nano SIM

1. SIM card slot 3. SIM card tray

2. Slender object (Diameter 0.8mm) 4. SIM card

Never allow metal objects, such as screws, staples and paper clips, to

enter the computer. Foreign metal objects can create a short circuit,

which can cause damage and fire, possibly resulting in serious injury.

Do not touch the connectors on the SIM card or on the computer.

Debris on the connectors might cause access problems.

Removing a SIM Card

To remove the SIM card, do the following:

1. Shut down the computer. Make sure the Power indicator is off.

2. To pop the SIM card tray partially open, insert a slender object (about

10mm, diameter 0.8mm), such as a straightened paper clip, into the

eject hole. Gently pull to open the SIM card tray.

3. Remove the SIM card from the SIM card tray.

4. Insert the SIM card tray back into the SIM card slot.

GPS Function

If your computer includes Wireless WAN device, it may include GPS

(Global Positioning System).

The performance of GPS varies depending on the environment. Failure to

pinpoint a location might happen.

Your current location might not be shown depending on the status of GPS

or the location. If you are obtaining your current location information from

the computer, your current location might not be detected due to the

information accuracy. Specifically, your current location might not be

detected in the following places or situations:

User's Manual 4-18

Inside or directly under a building

Inside a bag or box

Among dense trees

When there is an obstacle (person or object) in the front of the

antenna

Underground tunnel, underground, or underwater

Buildings, streets or residential areas

Near to high voltage cables

Bad weather, such as heavy rain or snow

HDMI™ out port

HDMI™ (High-Definition Multimedia Interface™) out port digitally transfers

both video and audio data without reducing the quality. HDMI™-compatible

external display devices including televisions can be connected via the

HDMI™ out port.

As the port operation of all external monitors have not been confirmed,

some display devices might not function properly.

To connect an HDMI™-compatible display device, do the following:

To connect a device to the HDMI™ out port, you must purchase a suitable

HDMI™ cable.

1. Plug one end of the HDMI™ cable into the HDMI™ in port of the

HDMI™ display device.

2. Turn the HDMI™ display device's power on.

3. Plug the other end of the HDMI™ cable into the HDMI™ out port on

your computer.

Figure 4-8 Connecting the HDMI™ out port

1. HDMI™ out port 2. HDMI™ cable

Do not plug/unplug an HDMI™ device under the following conditions:

The system is starting up.

User's Manual 4-19

The system is shutting down.

When you unplug the HDMI™ cable and replug it, wait at least 5 seconds

before you replug the HDMI™ cable again.

Settings for display video on HDMI™

To view video on the HDMI™ display device, be sure to configure the

following settings otherwise you might find that nothing is displayed.

Be sure to select the display device or audio device before starting to play

video. Do not change the display device or audio device while playing

video.

Do not change the display device under the following conditions.

While data is being read or written

While communication is being carried out

USB Type-C™ Adapters

Your computer capabilities can be enhanced by connecting external

devices such as RGB monitor to the Thunderbolt™ 3/USB Type-C™ port

via USB Type-C™ adapters. You can also charge your computer by

connecting the AC adaptor via the USB Type-C™ adapter.

Depending on the model you purchased, one of the following USB Type-

C™ adapters might be provided.

Always use the TOSHIBA USB Type-C™ adapter that is included with

your computer or TOSHIBA accessories.

Disconnect any devices and cables from the USB Type-C™ adapter

when connecting/disconnecting the AC adaptor or the USB Type-C™

adapter.

When connecting the USB Type-C™ adapter, Thunderbolt function is

not supported.

If AC adaptor is connected via USB Type-C™ adapter, battery

charging time might become longer.

Do not connect other USB Type-C™ adapter to USB Type-C™ port of

USB Type-C™ adapter.

User's Manual 4-20

USB-C™ to Ethernet LAN Adapter

This adapter provides: USB Type-C™ port (Power Delivery Charging)

and LAN jack.

1. LAN jack 2. USB Type-C™ port (Power

Delivery Charging)

The USB Type-C™ port (Power Delivery Charging) on this adapter is used

for connecting AC adaptor only. USB data transmission is not supported by

this port.

USB-C™ to VGA Adapter

This adapter provides: USB Type-C™ port (Power Delivery Charging)

and RGB monitor port.

1. RGB monitor port 2. USB Type-C™ port (Power

Delivery Charging)

The output resolution of RGB monitor port on this adapter is up to

1920x1200 @60Hz.

The USB Type-C™ port (Power Delivery Charging) on this adapter is

used for connecting AC adaptor only. USB data transmission is not

supported by this port.

User's Manual 4-21

USB-C™ to HDMI™/VGA Travel Adapter

This adapter provides: USB Type-C™ port (Power Delivery Charging),

USB 3.0 port, HDMI™ out port, RGB monitor port, and LAN jack.

1. LAN jack 4. RGB monitor port

2. USB 3.0 port 5. USB Type-C™ port (Power

Delivery Charging)

3. HDMI™ out port

The output resolution of HDMI™ out port on this adapter is up to

3840x2160 @30Hz, and output resolution of RGB monitor port on this

adapter is up to 1920x1200 @60Hz.

Do not use the HDMI™ out port and RGB monitor port simultaneously.

The USB Type-C™ port (Power Delivery Charging) on this adapter is

used for connecting an AC adaptor only. USB data transmission is not

supported by this port.

User's Manual 4-22

USB-C™ to VGA/LAN Adapter

This adapter provides: USB Type-C™ port (Power Delivery Charging),

RGB monitor port, and LAN jack.

1. RGB monitor port 3. USB Type-C™ port (Power

Delivery Charging)

2. LAN jack

The output resolution of RGB monitor port on this adapter is up to

1920x1200 @60Hz.

The USB Type-C™ port (Power Delivery Charging) on this adapter is

used for connecting an AC adaptor only. USB data transmission is not

supported by this port.

USB Type-C™ port

The USB Type-C™ adapter provides you with a USB Type-C™ port which

enables you to connect the AC adaptor when you want to charge the

battery or operate from AC power.

1. Connect the power cord to the AC adaptor.

2. Connect the DC output plug of the AC adaptor to the USB Type-C™

port on the USB Type-C™ adapter.

3. Plug the power cord into a live wall outlet.

User's Manual 4-23

4. Connect the USB Type-C™ adapter to one of the Thunderbolt™ 3/

USB Type-C™ ports on your computer.

Figure 4-9 Connecting the AC adaptor via USB Type-C™ adapter

USB Type-C™ adapter appearance varies depend on the model you

purchased.

RGB monitor port

An external analog monitor can be connected to the RGB monitor port on

the USB Type-C™ adapter. To connect an external analog monitor, do the

following:

1. Connect the USB Type-C™ adapter to one of the Thunderbolt™ 3/

USB Type-C™ ports on your computer.

2. Plug one end of the RGB cable into the RGB port of the external RGB

monitor.

3. Turn the external monitor's power on.

4. Plug the other end of the RGB cable to the RGB monitor port on the

USB Type-C™ adapter.

There are no fastening screws for an external monitor cable on the RGB

monitor port. However, external monitor cables which have connectors with

fastening screws can still be used.

User's Manual 4-24

Figure 4-10 Connecting the RGB cable to the RGB monitor port

1. Thunderbolt™ 3/USB Type-C™ port 3. RGB monitor port

2. USB Type-C™ adapter 4. RGB cable

USB Type-C™ adapter appearance varies depend on the model you purchased.

When displaying desktop on an external RGB monitor, desktop is

sometimes displayed on the center of the monitor with black bars around

desktop (with small size).

At that time, read the manual of the monitor and set the display mode

which is supporting at the monitor. Then it will be displayed with suitable

size with correct aspect ratio.

LAN jack

The LAN jack on the USB Type-C™ adapter supports Ethernet LAN (10

megabits per second, 10BASE-T), Fast Ethernet LAN (100 megabits per

second, 100BASE-TX) or Gigabit Ethernet LAN (1000 megabits per

second, 1000BASE-T).

This section describes how to connect/disconnect to a LAN.

The Wake-up on LAN function consumes power even when the

system is off. Leave the AC adaptor connected while using this

feature. Wake-up on LAN is only supported under sleep mode or

hibernation mode.

Do not re-connect/disconnect the AC adaptor from USB Type-C™

adapter when using the Wake-up on LAN function.

The Link speed (10/100/1000 megabits per second) changes

automatically depending on the network conditions (connected device,

cable or noise and so on).

LAN cable types

The computer must be configured properly before connecting to a LAN.

Logging onto a LAN using the computer’s default settings might cause a

User's Manual 4-25

malfunction in LAN operation. Check with your LAN administrator regarding

set-up procedures.

If you are using Gigabit Ethernet LAN (1000 megabits per second,

1000BASE-T), be sure to connect with a CAT5e cable or higher. You

cannot use a CAT3 or CAT5 cable.

If you are using Fast Ethernet LAN (100 megabits per second,

100BASETX), be sure to connect with a CAT5 cable or higher. You cannot

use a CAT3 cable.

If you are using Ethernet LAN (10 megabits per second, 10BASE-T), you

can connect with a CAT3 or higher cable.

Connecting the LAN cable

To connect the LAN cable, do the following:

Connect the AC adaptor before connecting the LAN cable. The AC

adaptor must remain connected during LAN use. If you disconnect the

AC Adaptor while the computer is accessing a LAN, the system might

hang up.

Do not connect any other cable to the LAN jack except the LAN cable.

Otherwise, malfunctions or damage might occur.

Do not connect any power supplying device to the LAN cable that is

connected to the LAN jack. Otherwise, malfunctions or damage might

occur.

1. Connect the USB Type-C™ adapter to one of the Thunderbolt™ 3/

USB Type-C™ ports on your computer.

2. Plug one end of the cable into the LAN jack on the USB Type-C™

adapter. Press gently until you hear the latch click into place.

Figure 4-11 Connecting the LAN cable

1. Thunderbolt™ 3/USB Type-C™ port 3. LAN jack

2. USB Type-C™ adapter 4. LAN cable

USB Type-C™ adapter appearance varies depend on the model you

purchased.

User's Manual 4-26

3. Plug the other end of the cable into a LAN hub connector or router.

Check with your LAN administrator and hardware or software vendor

before using or configuring a network connection.

Wireless display

Your computer might support wireless display, a wireless technology which

utilizes Wi-Fi® to allow the computer to be wirelessly connected to external

displays including TVs as extended screens. With wireless display,

documents, streamed/local media contents or other online contents can be

shared wirelessly with others.

To use wireless display, either one of the following devices is required:

A compatible external display with built-in support for wireless display.

An external display with HDMI™ port and a wireless display adaptor.

The wireless display adaptor is a device that connects to the external

display via HDMI™ port and can receive Wi-Fi® signals from your

computer.

To wirelessly connect to an external display, you can follow the steps as

described below:

1. Go to (Settings) and click Devices -> Bluetooth & other devices -

> Add Bluetooth or other device.

2. Click Wireless display or dock. Your computer starts searching for

the wireless display device.

3. After the wireless display device is searched, follow the on-screen

instructions to finish connection.

After the connection is established, the name of the wireless display device

appears under Projectors.

To disconnect the Wireless display device, click the wireless display device

name and then click Remove device.

Security lock

A security lock enables you to anchor your computer to a desk or other

heavy object in order to help prevent unauthorized removal or theft. The

computer has a security lock slot into which you can attach one end of the

security cable, while the other end attaches to a desk or similar object. The

methods used for attaching security cables differ from product to product.

Refer to the instructions for the product you are using for more information.

Connecting the security lock

To connect a security cable to the computer, do the following:

1. Turn the computer so the security lock slot faces you.

2. Align the security cable with the lock slot and secure it in place.

User's Manual 4-27

Figure 4-12 Security lock

1. Security lock slot 2. Security lock

Optional TOSHIBA Accessories

To make your computer even more powerful and convenient to use, you

can add a number of options and accessories. For reference, the following

list details some of the items that are available from your reseller or

TOSHIBA dealer:

Universal AC Adaptor If you frequently use your computer at more than

one site, it might be convenient to purchase an

additional AC adaptor to be kept at each site in

order to remove the need to carry the adaptor

with you always.

USB Type-C™

Adapters

You can purchase different types of USB Type-

C™ adapters as accessories from TOSHIBA.

Please contact your reseller or TOSHIBA dealer

regarding which type is available in your region.

Toshiba

Thunderbolt™ 3 Dock

Toshiba Thunderbolt™ 3 Dock is the docking

station that enables you to connect your

computer peripherals through one Thunderbolt™

3/USB Type-C™ cable to selected TOSHIBA

computers. Refer to Toshiba Thunderbolt™ 3

Dock's User's Manual for more details.

Not all the accessories are available in your region. Contact your reseller or

TOSHIBA dealer for more information.

Sound System and Video mode

This section describes some of the audio control functions.

User's Manual 4-28

Volume Mixer

The Volume Mixer utility lets you control the audio volume for playback of

devices and applications under Windows.

To launch the Volume Mixer utility, right-click on the speaker icon on

the Windows Taskbar, and then select Open Volume Mixer from the

sub menu.

To adjust the volume level of speakers or headphones, move the

Speakers slider.

To adjust the volume level of an application that you are using, move

the slider for the corresponding application.

Microphone Level

To change the microphone recording level, do the following:

1. Click Start -> Windows System -> Control Panel -> Hardware and

Sound -> Sound -> Recording.

2. Select Microphone Array, and click Properties.

3. On the Levels tab, move the Microphone Array slider to increase or

decrease the microphone volume level.

If you feel the microphone volume level is inadequate, move the

Microphone Boost slider to a higher level.

Audio Enhancements

To apply the sound effects for your current speaker, do the following:

1. Click Start -> Windows System -> Control Panel -> Hardware and

Sound -> Sound.

2. Select Speakers, and click Properties.

3. On the Enhancements tab, select the sound effects you would like,

and click Apply.

DTS Studio Sound™

DTS Studio Sound™ is a premium audio enhancement suite that utilizes

revolutionary audio technology to provide the most immersive and realistic

listening experience ever offered for a two speaker playback environment.

DTS Studio Sound™ is provided with some models. It provides the

following features:

Advanced audio rendering to match 2D and 3D video content for

enveloping surround sound

Accurate placement of audio cues for immersive surround sound from

any PC speaker configuration laptop / desktop speakers or

headphones

Broad sweet spot with elevated sound image

Maximum volume output delivering maximum volume without creating

clipping or distortion

User's Manual 4-29

Dialog enhancement for clear and intelligible vocals

Bass enhancement for rich, low frequency production

High frequency definition for crisp details

Consistent volume level across content

To access the utility, click Start -> DTS, Inc -> DTS Studio Sound.

U.S. patents apply to this product. See http://patents.dts.com.

Manufactured under license from DTS Licensing Limited.

Realtek HD Audio Manager

You can confirm and change the audio configuration using the Realtek HD

Audio Manager. To launch the Realtek HD Audio Manager:

Click Start -> Windows System -> Control Panel -> Hardware and

Sound -> Realtek HD Audio Manager.

When you first launch the Realtek HD Audio Manager, you can see two

device tabs. Speakers is the default output device. Microphone Array is

the default input device. To change the default device, click the Set

Default Device button under the chosen device tab.

Information

Click the Information button to view hardware information, software

information, and language setting.

Power Management

The audio controller in your computer can be turned off when the audio

function is not used. To adjust the configuration of audio power

management, click the Power Management button .

When audio power management is enabled, the circle button at the

upper left of the Power Management is blue and convex.

When audio power management is disabled, the button is black and

concave.

Speaker Configuration

Click the Auto Test button to confirm the internal speakers or the

headphone sound is coming from the right direction.

Default Format

You can change the sample rate and bit depth of sound.

Headphone/Microphone selection

To change the type of headphone or microphone, do the following:

1. Plug a headphone or microphone into the headphone/microphone

combo jack.

User's Manual 4-30

2. Double-click on the circle button in the right side of the Realtek HD

Audio Manager main screen.

3. Select one from the device list for the device you plugged into.

Video mode

Video mode settings are configured via the Display dialog.

To open the Display dialog, click Start -> (Settings) -> System ->

Display.

If you are running some applications (for example a 3D application or video

playback), you might see some disturbance, flickering, or frame dropping

on your screen.

If that occurs, adjust the resolution of display, lowering it until the screen is

displayed properly.

User's Manual 4-31

Chapter 5

Utilities and Advanced Usage

This chapter describes the utilities and special features of this computer,

and the advanced usage of some utilities.

Utilities and Applications

This section describes the pre-installed utilities that come with the

computer and details how to start them. For further information on their

operation, refer to online manual, help files, or README.TXT file (if

applicable) of each utility.

You might not have all the software listed in this section depending on the

model you purchased.

TOSHIBA Settings

TOSHIBA Settings is the TOSHIBA configuration management tool

available through the Windows operating system.

To run TOSHIBA Settings, click Start -> TOSHIBA Settings.

This utility allows you to configure your computer settings by the following

tabs:

Home—Allows you to view the current BIOS/EC version or change

certain settings back to their default values

eco Utility—Allows you to manage the power consumption of your

computer

USB Charge—Allows you to manage USB Charge features

Keyboard—Allows you to set options for keyboard and set the

brightness level of the keyboard backlight.

Boot Options—Allows you to manage boot settings

System Password—Allows you to manage the User Password,

Supervisor Password, Owner String and set the User policy.

Advanced Options—Allows you to set conditions for each device or

function

The settings or options explained here might vary depending on the model

you purchased.

User's Manual 5-1

eco Utility

This computer is equipped with "eco mode". This mode slightly lowers

performance of some devices to reduce electric power consumption. You

can realize measurable power savings by using it continuously.

eco Utility helps control the power consumption of your computer. Various

information can help you understand your degree of contribution to the

environment.

Furthermore, this utility contains Peak shift function that can help reduce

power usage during periods of peak demand by shifting some power

consumption to periods when demand is lower.

The utility also supports "eco Charge Mode". The battery will not be fully

charged in this mode, thus extending the life cycle of the battery.

It is recommended using the computer with AC adaptor connected as the

battery operating time is comparatively short in this mode.

Depending on the usage situation, the life cycle of the battery might not be

extended properly.

To access this utility, click Start -> TOSHIBA Settings -> eco Utility.

For details on eco Utility, click Please click here for more information

before you use eco Utility in this tab to see the help file.

USB Charge

Your computer can supply USB Bus power (DC5V) to the USB port.

The port with the icon ( ) supports the following feature:

USB Sleep and Charge

System ON CDP Charge

USB Sleep and Charge

You can use the Sleep and Charge function to charge certain USB-

compatible external devices such as mobile phones or portable digital

music players. Your computer can supply USB bus power (DC5V) to the

compatible port even when the computer is turned OFF. "Power OFF"

includes Sleep Mode, Hibernation Mode, or shutdown state.

To set USB Sleep and Charge feature, click Start -> TOSHIBA Settings ->

USB Charge.

Move the slider to enable or disable the Sleep and Charge function.

The Sleep and Charge function might not work with certain external

devices even if they are compliant with the USB specification. In those

cases, turn the power of the computer ON to charge the device.

User's Manual 5-2

When Sleep and Charge function is enabled, USB bus power (DC5V)

is supplied to compatible ports even when the power of the computer

is turned OFF. USB bus power (DC5V) is similarly supplied to the

external devices which are connected to the compatible ports.

However, some external devices cannot be charged solely by

supplying USB bus power (DC5V). As for the specifications of the

external devices, contact the device manufacturer or check the

specifications of the external devices thoroughly before use.

Using the sleep and charge function to charge external devices takes

longer than charging the devices with their own chargers.

If Sleep and Charge function is enabled, the computer’s battery

discharges during hibernation or when the computer is turned off. It is

recommended that you connect the AC adaptor to the computer while

using Sleep and Charge function.

External devices connected to the USB bus power (DC5V) function

that interfaces with the power ON/OFF of the computer might always

be in an operational state.

When there is a current overflow of the external devices connected to

the compatible ports, USB bus power (DC5V) supply might be stopped

for safety reasons.

When Sleep and Charge function is enabled, the USB Wakeup

function might not work for compatible ports. In that case, if there is a

USB port that does not have the Sleep and Charge function, attach

the mouse or keyboard to it. If all USB ports have the Sleep and

Charge function, change to disable Sleep and Charge function. The

USB Wakeup function now works, but the Sleep and Charge function

is disabled.

Metal paper clips or hair pins/clips can generate heat if they come into

contact with USB ports. Do not allow USB ports to come into contact with

metal products, for example when carrying the computer in your bag.

Your PC has multiple charging modes so that many different USB devices

can be supported for Sleep and Charge function.

Auto Mode (Default) is suitable for a wide range of digital audio players.

While using Auto Mode, your computer can supply USB bus power at

maximum 2.0A to the compatible ports while the computer is turned off.

When USB device cannot be charged by Auto Mode, change to Alternate

Mode.

This function might not be able to be used with some connected external

devices even if the appropriate mode is selected. In this situation, disable

and stop using this function.

Some external devices cannot use Auto Mode. As for the specifications of

the external devices, contact the device’s manufacture or check the

specifications of the external device thoroughly before use.

User's Manual 5-3

Always use the USB cable that was included with your USB device.

Function under Battery Mode

This option can be used to enable/disable sleep and charge under battery

mode. It also displays the remaining battery capacity.

Move the slider to enable or disable this function.

Enabled Enables Sleep and Charge function under battery

mode.

Disabled Enables Sleep and Charge function only when

the AC adaptor is connected.

Disable features when

the battery level

reaches

Specifies the lower limit of remaining battery life

by moving the slider bar. If the remaining battery

life falls below the setting, the Sleep and Charge

function is stopped.

This setting is only available when the Function

under Battery Mode is enabled.

System ON CDP Charge

This function enable/disable CDP (Charging Downstream Port) to use rapid

USB charge while the computer is powered on. When "System ON CDP

Charge Mode" is enabled, your computer can supply USB bus power

(DC5V, 1.5A) to the compatible ports while the computer is turned on.

To set System ON CDP Charge Mode, click Start -> TOSHIBA Settings ->

USB Charge.

Enabled Rapid USB battery charge at maximum 1.5A

while PC is powered On.

Disabled Conventional USB battery charge while PC is

powered On.

The "System ON CDP Charge Mode" might not work with certain external

devices even if they are compliant with the USB specifications. In those

cases, use a USB port without "USB Sleep and Charge function" or disable

“System ON CDP Charge Mode”.

It is recommended that AC adaptor be connected to the computer while

supplying USB bus power (DC5V, 1.5A).

When your computer battery capacity is too low to continue, "System ON

CDP Charge Mode" might not work. In those cases, connect the AC

adaptor and reboot the computer.

Always use the USB cable that was included with your USB device.

When "System ON CDP Charge Mode" or “USB Sleep and Charge

function” is enabled, the “USB Wakeup” function might not work. In that

case, use a USB port without "USB Sleep and Charge function" or disable

User's Manual 5-4

both “System ON CDP Charge Mode” and “USB Sleep and Charge

function”.

System Password

System Password tab allows you to set a password in order to restrict

access to the computer. Two levels of password security are provided:

User and Supervisor.

Passwords set by System Password function are different from the

Windows password.

User Password

To set user password, click Start -> TOSHIBA Settings -> System

Password.

User authentication might be required to validate user rights when using

System Password to delete or change passwords, and so on.

Set (button)

Click this button to register a password. After a password is set, you

are prompted to enter it when you start the computer.

After you set the password, a dialog box appears asking whether you

want to save it to other media. If you forget the password, you can

open the password file on another computer. Be sure to keep the

media in a safe place.

When entering the character string to register the password, enter

from the keyboard character by character and do not enter as ASCII

code or copy-and-paste the character string. In addition, ensure that

the registered password is correct by outputting the character string to

the password file.

When entering a password, do not enter any characters (for example

"!" or "#") produced by pressing the SHIFT or ALT keys.

Delete (button)

Click this button to delete a registered password. Before you can

delete a password, you must first enter the current password correctly.

Change (button)

Click this button to change a registered password. Before you can

change a password, you must first enter the current password

correctly.

User's Manual 5-5

Owner String (text box)

You can use this box to associate text with the password. After you

enter text, click Apply. When the computer is started, this text is

displayed together with the prompt asking you to enter a password.

Supervisor Password

If you set a Supervisor Password, some functions might be restricted when

a user logs on with the User Password. To set a Supervisor Password:

Click Start -> TOSHIBA Settings -> System Password. Then click the

down arrow next to Advanced options to show the Supervisor Password

settings.

This function lets you do the following:

Specify restrictions for general users.

Starting the computer using a password

If you have already registered a user password, there is one way to start

the computer:

Enter the password manually.

The password is necessary if the computer was shut down in Hibernation

mode or boot mode. It is not needed in Sleep mode or Restart.

To enter a password manually, do the following:

1. Turn on the power as described in the Getting Started section. The

following message appears in the screen:

Password =

At this point, the function keys do not work. They will function after you

enter the password.

2. Enter the Password.

3. Press ENTER.

If you enter the password incorrectly three times in a row, or if you do not

enter the password within 1 minute, the computer shuts down. In this case,

some features that can power on the computer automatically (Wake-up on

LAN, Task Scheduler, etc) might not work. You must turn the computer

back on to retry password entry.

Pre-Boot Authentication

You can also enable/disable Pre-Boot Authentication function that allows

you to authenticate by scanning fingerprints instead of inputting a password

before Windows boots up, and Single Sign-On function that allows you to

User's Manual 5-6

sign on using a fingerprint for both Pre-Boot Authentication and Windows

operating system under Pre-Boot Authentication in System Password.

Please note that Pre-Boot Authentication and Single Sign-On function will

be disabled if TOSHIBA Settings is uninstalled.

TOSHIBA Service Station

TOSHIBA Service Station allows your computer to automatically search for

TOSHIBA software updates or other alerts from TOSHIBA that are specific

to your computer system and its programs.

This utility also provides hardware diagnostic and troubleshooting function

and service. The diagnostic or troubleshooting activity log is stored in your

computer. When "Send diagnostic and troubleshooting data log" is

enabled, the log will be sent to TOSHIBA periodically. The transmission is

completely anonymous since no personal identifiable information is

collected.

To access this utility, click Start -> TOSHIBA Service Station.

The following tabs might be provided:

Home—Allows you to view current system power consumption and

temperature of your computer

Software Updates—Allows you to check available software updates

and perform necessary operations

Alerts—Allows you to check available alerts

Diagnostic Tools—Allows you to perform tests which will help check

the performance of your computer

Troubleshooting—Allows you to solve many hardware issues of your

computer by clicking listed items

Report—Allows you to check and print reports

System Information—Allows you to view basic information of your

computer.

Options—Allows you to set options for sending data logs.

TOSHIBA Setup Utility

TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu-

based user interface so that you can easily view and change BIOS

settings.

To enter the TOSHIBA Setup Utility, do the following:

1. Save your work.

2. Click Start -> (Power) and then select Restart.

3. Hold down the F2 key and then release this key just after the

computer is power on.

4. Follow the on-screen instructions to proceed.

User's Manual 5-7

To save the changes and exit the utility, press the F10 key and proceed by

selecting Yes or select Exit -> Exit Saving Changes -> Yes. The

computer restarts immediately.

When you choose LCD + External Display under Power On Display

option in TOSHIBA Setup Utility while two or more external display devices

are connected to your computer, the operating system will select the

internal LCD and one of the external display devices to be used when the

computer is started.

TOSHIBA Maintenance Utility

TOSHIBA Maintenance Utility is provided to erase the internal storage

drive. This utility allows you to delete all data and partitions, and also

overwrite all sectors on the internal storage drive.

If there is an external hard disk drive connected to your computer, it can

also be erased. However, if you do not want to delete the data from the

external hard disk drive, disconnect it from your computer.

To access this utility:

1. Go to (Settings) and click Update & Security -> Recovery.

2. Click Restart now under Advanced startup.

3. Click Troubleshoot -> TOSHIBA Maintenance Utility.

If you select the deletion method and continue with the operation, you will

lose all data (including the operating system and recovery partition) on the

internal storage drives. Make sure that you have already created recovery

media if you want to use the computer after erasing your hard disk drive(s).

Special features

The following features are either unique to TOSHIBA computers or are

advanced features which make the computer more convenient to use.

Access each function using the following procedures.

*1 To access the Power Options, click Start -> Windows System ->

Control Panel -> System and Security -> Power Options.

Display automatic

power off *1

This feature automatically cuts off power to the

computer's display panel when there is no

keyboard input for a specified time, with power

being restored the next time a key is pressed.

This can be specified in the Power Options.

Internal storage drive

automatic power off *1

This feature automatically cuts off power to the

internal storage drive when it is not accessed for

a specified time, with power being restored when

the internal storage drive is next accessed. This

can be specified in the Power Options.

User's Manual 5-8

System automatic

Sleep/Hibernation

Mode *1

This feature automatically shuts down the system

into either Sleep Mode or Hibernation Mode

when there is no input or hardware access for a

specified time. This can be specified in the Power

Options.

Power on password Two levels of password security, supervisor and

user, are available to prevent unauthorized

access to your computer.

Intelligent power

supply *1

A microprocessor in the computer's intelligent

power supply detects the battery charge,

automatically calculates the remaining battery

capacity, and protects electronic components

from abnormal conditions such as a voltage

overload from the AC adaptor. This can be

specified in the Power Options.

Battery save mode *1 This feature lets you configure the computer in

order to save battery power. This can be

specified in the Power Options.

Panel power on/off *1 This feature automatically turns power to the

computer off when the display panel is closed,

and turns it back on when the display panel is

opened. This can be specified in the Power

Options.

Low battery

automatic Hibernation

Mode *1

When battery power is exhausted to the point

that computer operation cannot be continued, the

system automatically enters Hibernation Mode

and shuts itself down. This can be specified in

the Power Options.

Sleep Mode If you have to interrupt your work, you can use

this feature to allow you to turn off power to the

computer without exiting from your software.

Data is maintained in the computer's main

memory so that when you next turn on the

power, you can continue working right where you

left off.

Hibernation Mode This feature lets you turn off the power to the

computer without exiting from your software. The

contents of main memory are automatically

saved to the internal storage drive so that when

you next turn on the power again, you can

continue working right where you left off. You

must enable the Hibernation Mode before using

this feature. Refer to the Starting Hibernation

Mode section for more details.

User's Manual 5-9

USB Wakeup function This function restores the computer from Sleep

Mode depending on the external devices

connected to the USB ports.

For example, if a mouse or USB keyboard is

connected to a USB port, clicking the mouse

button or pressing the keyboard will wakeup the

computer.

Wake-up on Wireless

LAN

This computer supports the "Wake-up on

Wireless LAN" function. The Wake-up on

Wireless LAN function consumes power even

when the system is in sleep Mode/hibernation

Mode. Leave the AC adaptor connected while

using this feature.

Heat dispersal *1 To protect against overheating, the processor is

equipped with an internal temperature sensor

which activates a cooling fan or lowers the

processing speed if the computer's internal

temperature rises to a certain level. You are able

to select whether to control this temperature by

either turning on the fan first, then if necessary

lowering the processor speed, or by lowering the

processor speed first, then if necessary turning

on the fan. Both of these functions are controlled

through the Power Options.

When the processor's temperature falls within

normal range, the fan and the processor

operation returns to its standard speed.

If the processor's temperature reaches an

unacceptably high level with either setting, the

computer automatically shuts down to prevent

any damage. In this instance, all unsaved data in

memory will be lost.

User's Manual 5-10

Chapter 6

Troubleshooting

TOSHIBA has designed this computer for durability, however, should

problems occur you are able to use the procedures detailed in this chapter

to help determine the cause.

You should become familiar with this chapter as knowing what might go

wrong can help prevent problems from occurring in the first place.

Problem-solving process

If you observe the following guidelines, resolving problems will be much

easier.

Stop immediately when you recognize a problem exists as taking

further action might result in data loss or damage, or you might

destroy valuable problem-related information that can help solve the

problem.

Observe what is happening. Write down what the system is doing and

what actions you performed immediately before the problem occurred.

Make a screenshot of the current display.

Also be aware that the questions and procedures described in this chapter

are meant only as a guide, they are not definitive problem-solving

techniques. In reality many problems can be solved simply, but a few might

require help from TOSHIBA Support. If you find you need to consult others,

be prepared to describe the problem in as much detail as possible.

Preliminary checklist

You should always consider the simplest solution first. The items detailed

in this checklist are easy to fix and yet can cause what appears to be a

serious problem:

Make sure that you turn on all peripheral devices before you turn on

the computer - this includes your printer and any other external device

you are using.

Before you attach an external device you should first turn off the

computer then when you turn the computer back on it recognizes the

new device.

Make sure that all optional accessories are configured properly in the

computer's setup program and that all required driver software has

been loaded (refer to the documentation included with the optional

accessories for further information on its installation and

configuration).

User's Manual 6-1

Check all cables to ensure that they are correctly and firmly attached

to the computer - loose cables can cause signal errors.

Inspect all connecting cables for loose wires and all connectors for

loose pins.

Check that your disc media is correctly loaded

Always try to make detailed notes of your observations and keep them in a

permanent error log - this helps you to describe your problems to TOSHIBA

Support. In addition, if a problem recurs, the log you have made helps to

identify the problem faster.

Analyzing the problem

Sometimes the computer gives you clues that can help you identify why it

is malfunctioning. In view of this, keep the following questions in mind:

Which part of the computer is not operating properly - keyboard, HDD/

SSD, display panel, Touch Pad, Touch Pad control buttons - as each

device produces different symptoms.

Check the options within the operating system to ensure that its

configuration is set properly.

What appears on the display? Does it display any messages or

random characters? Make a screenshot of the current display and, if

possible, look up the messages in the documentation included with the

computer, software, or operating system.

Check that all connecting cables are correctly and firmly attached as

loose cables can cause erroneous or intermittent signals.

Do any indicators light, if so, which ones, what color are they and do

they stay on or blink? Write down what you see.

Do you hear any beeps, if so how many, are they long or short and are

they high pitched or low pitched? In addition, is the computer making

any unusual noises? Write down what you hear.

Record your observations so you can describe them in detail to TOSHIBA

Support.

Software The problems might be caused by your software

or disk. If you cannot load a software package,

the media might be damaged or the program

might be corrupted. In these instances, try

loading another copy of the software if possible.

If an error message appears while you are using

a software package, you should refer to the

documentation supplied with it as this usually

includes a problem-solving section or a summary

of error messages.

Next, check any error messages against the

operating system documentation.

User's Manual 6-2

Hardware If you cannot find a software problem, you should

then check the setup and configuration of your

hardware. First run through the items in the

preliminary checklist as described previously

then, if you still cannot correct the problem, try to

identify the source. The next section provides

checklists for individual components and

peripherals.

Before using a peripheral device or application software that is not an

authorized TOSHIBA part or product, make sure that the device or software

can be used with your computer. Use of incompatible devices might cause

injury or might damage your computer.

If something goes wrong

Your computer does not respond to the keyboard commands

If an error occurs and the computer does not respond to your keyboard

commands, do the following:

Press the power button and hold it down for five seconds. Once the

computer has turned itself off, wait 10-15 seconds before turning on the

power again by pressing the power button.

Your program stops responding

If you are working with a program that suddenly freezes all operations,

chances are the program has stopped responding. You can exit the failed

program without shutting down the operating system or closing other

programs.

To close a program that has stopped responding:

1. Press CTRL, ALT, and DEL simultaneously (once), then click Task

Manager. The Windows Task Manager window appears.

2. Select the program you want to close, then click End Task. Closing

the failed program should allow you to continue working. If it does not,

continue with the next step.

3. Close the remaining programs one by one by selecting the program

name, then End Task. Closing all programs should allow you to

continue working. If it does not, power off your computer and then

restart it.

The computer does not start

Make sure that you attached the AC adaptor and power cord/cable

properly.

If you are using the AC adaptor, check that the wall outlet is working by

plugging in another device, such as a lamp.

User's Manual 6-3

Verify that the computer is on by looking at the Power indicator.

If the indicator is glowing, the computer is on. Also, try turning the computer

off and then on.

If you are using an AC adaptor, verify that the computer is receiving power

from the external power source by looking at the DC IN/Battery indicator. If

the indicator is glowing, the computer is connected to a live external power

source.

The computer does not load advanced options during

startup

By holding down one of the following keys during startup, your computer

can load the following advanced options.

Key Advanced option

F2 TOSHIBA Setup Utility

F12 Boot Menu

0 (zero) Recovery options

If your computer starts to load the Operating System instead of desired

advanced options, do the following:

1. Click Start -> (Power) and then select Restart.

2. Hold down the corresponding key and then release this key just after

the computer is power on.

3. Follow the on-screen instructions to proceed.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or

attached peripherals. Basic problems might occur in the following areas:

Power

Keyboard

Internal display panel

Internal Storage

Memory Media Card

Pointing Device

Fingerprint sensor

USB device

Sound system

External monitor

LAN

Wireless LAN

Bluetooth®

Face recognition sensor

Power

When the computer is not plugged into an AC power outlet, the battery

pack is the primary power source. Your computer also has Real-Time

Clock (RTC) function. All of the power resources are interrelated with

anyone having the ability to produce apparent power problems.

User's Manual 6-4

Overheating power down

If the processor's temperature reaches an unacceptably high level with

either setting, the computer automatically shuts down to prevent any

damage. In this instance, all unsaved data in memory is lost.

Problem Procedure

Computer shuts

down automatically.

Leave the computer off until it reaches room

temperature. If the computer has reached room

temperature and it still does not start, or if it starts

but shuts down quickly, contact TOSHIBA Support.

AC power

If you have trouble turning on the computer with the AC adaptor connected,

check the status of the DC IN/Battery indicator. Refer to the Power

Condition Descriptions section for further information.

Problem Procedure

AC adaptor does not

power the computer

Check the connections to make sure that the

power cord/adaptor is firmly connected to the

computer and a working power outlet.

Check the condition of the cord and terminals. If

the cord is frayed or damaged it should be

replaced, while if the terminals are soiled, they

should be cleaned with a clean cotton cloth.

When the USB Type-C™ adapter is used, remove

it and connect the AC adaptor to the computer

directly.

If the AC adaptor still does not power the

computer, you should contact TOSHIBA Support.

Battery

If you suspect a problem with the battery, check the status of the DC IN/

Battery indicator.

Problem Procedure

Battery does not

power the computer

The battery might be discharged. Connect the AC

adaptor to recharge the battery.

User's Manual 6-5

Problem Procedure

Battery does not

charge when the AC

adaptor is attached.

If the battery is completely discharged, it will not

begin charging immediately. In these instances,

wait a few minutes before trying again. If the

battery still does not charge, check that the power

outlet the AC adaptor is connected to its supplying

power. This can be tested by plugging another

appliance into it.

Battery does not

power the computer

as long as expected

If you frequently recharge a partially charged

battery, the battery might not charge to its full

potential. In these instances, you should fully

discharge the battery and then attempt to charge it

again.

Check the Power saver option under Create a

power plan in the Power Options.

Real-Time Clock

Problem Procedure

The BIOS setting

and system date/

time are lost.

The lasting time of the Real-Time Clock (RTC) has

run out. You must set the date and time in the

TOSHIBA setup utility by using the following steps:

1. Launch the TOSHIBA Setup Utility.

Refer to the TOSHIBA Setup Utility section for

further information.

2. Set the date in the System Date field.

3. Set the time in the System Time field.

4. Follow the on-screen instructions to proceed.

User's Manual 6-6

BIOS

Problem Procedure

The computer

cannot be powered

Disconnect the AC adaptor for several seconds

and then reconnect the AC adaptor. After that,

press the power button.

If it does not work, press the power button twice

again.

If it still does not work, press and hold the power

button for 12 seconds.

Real-Time Clock (RTC) information might be

cleared if the power is turned on by pressing the

power button. You should set the system date/time

manually in TOSHIBA Setup Utility.

If it still does not operate properly, you should

contact your reseller or dealer.

Keyboard

Keyboard problems can be caused by the setup and configuration of the

computer. Refer to the The Keyboard section for further information.

Problem Procedure

Output to screen is

garbled

Refer to your software documentation to ensure

that it is not remapping the keyboard in any way

(remapping involves changing or reassigning the

function of each key).

If you are still unable to use the keyboard, you

should contact TOSHIBA Support.

Internal display panel

Apparent problems of the computer's display panel might be related to

setup and configuration of the computer.

Problem Procedure

No display Press the function keys to adjust the display

priority, and to make sure that it is not set for

output to an external monitor.

User's Manual 6-7

Problem Procedure

Markings appear on

the computer's

display panel.

These marks might have come from contact with

the keyboard and Touch Pad while the display

panel has been closed. Try to remove the marks

by gently wiping the display panel with a clean dry

cloth or, if this fails, with a good quality LCD screen

cleaner. In this latter instance, you should always

follow the instructions with the screen cleaner and

always ensure that you let the display panel dry

properly before closing it.

Internal Storage Drive

Problem Procedure

Computer does not

boot from internal

storage

Check to see whether there is a disc in the external

optical disc drive - if so remove it and try to start

the computer again.

If this has no effect, check the Boot Priority

Options setting under Change Boot Order within

the TOSHIBA Setup Utility.

Slow performance The files on the internal storage drive might be

fragmented. In this instance you should run the

disk defragmentation utility to check the condition

of your files and the internal storage drive. Refer to

the operating system's documentation or online

Help File for further information on operating and

using the Defragmentation utility.

As a last resort, you should reformat the internal

storage drive and then reload the operating system

and all other files and data. If you are still unable to

resolve the problem, contact TOSHIBA Support.

Memory Media Card

For further information, refer to Operating Basics.

Problem Procedure

Memory media card

error occurs

Remove the memory media card from the

computer and then reinsert it to ensure that it is

firmly connected.

If the problem persists, then you should refer to the

documentation supplied with your memory media

card for further information.

User's Manual 6-8

Problem Procedure

You cannot read a

file

Check to ensure that the required file is actually on

the memory media card that is inserted into the

computer.

If you are still unable to resolve the problem,

contact TOSHIBA Support.

Pointing device

If you are using a USB mouse, you should also refer to both the USB

mouse section and the documentation supplied with your mouse.

Touch Pad

Problem Procedure

The Touch Pad does

not work.

Check the device settings.

Click Start -> (Settings) -> Devices ->

Touchpad.

Mouse pointer does

not respond to

pointing device

operation

In this instance, the system might be busy. Try

moving the mouse again after waiting a short

while.

Double-tapping

(Touch Pad) does

not work

In this instance, you should initially try changing

the double-click speed setting within the Mouse

Control utility.

1. To access this utility, click Start -> Windows

System -> Control Panel -> Hardware and

Sound -> Mouse.

2. Within the Mouse Properties window, click the

Buttons tab.

3. Set the double-click speed as required and

click OK.

The mouse pointer

moves too fast or too

slow

In this instance, you should initially try changing

the cursor speed within the Touch Pad settings.

To access it, click Start -> (Settings) ->

Devices -> Touchpad.

The reaction of

Touch Pad is either

too sensitive or not

sensitive enough.

Adjust the touch sensitivity.

To access it, click Start -> (Settings) ->

Devices -> Touchpad.

If you are still unable to resolve the problem,

contact TOSHIBA Support.

User's Manual 6-9

USB mouse

Problem Procedure

Mouse pointer does

not respond to

mouse operation

In this instance, the system might be busy. Try

moving the mouse again after waiting a short

while.

Remove the mouse from the computer and then

reconnect it to a free USB port in order to ensure

that it is firmly attached.

Double-clicking does

not work

In this instance, you should initially try changing

the double-click speed setting within the Mouse

Control utility.

1. To access this utility, click Start -> Windows

System -> Control Panel -> Hardware and

Sound -> Mouse.

2. Within the Mouse Properties window, click the

Buttons tab.

3. Set the double-click speed as required and

click OK.

The mouse pointer

moves too fast or too

slow

In this instance, you should initially try changing

the speed setting within the Mouse Control utility.

1. To access this utility, click Start -> Windows

System -> Control Panel -> Hardware and

Sound -> Mouse.

2. Within the Mouse Properties window, click the

Pointer Options tab.

3. Set the mouse pointer speed as required and

click OK.

The mouse pointer

moves erratically

The elements of the mouse responsible for

detecting movement might be dirty. Refer to the

documentation supplied with the mouse for

instructions on how to clean it.

If you are still unable to resolve the problem,

contact TOSHIBA Support.

User's Manual 6-10

Fingerprint sensor

Problem Procedure

Fingerprints cannot

be registered or

deleted.

1. Save your work.

2. Click Start -> (Power) and then select

Restart.

3. Hold down the F2 key and then release this

key just after the computer is power on to

show the TOSHIBA Setup Utility.

4. Select Security -> BIOS Password ->

Supervisor, and then register the Supervisor

Password. (If the User Password has been

registered, clear it first.)

5. Select Clear Fingerprint data, and then

press Yes.

6. Clear Supervisor Password. (If necessary,

7. To save the changes and exit the utility, press

the F10 key and proceed by selecting Yes or

select Exit -> Exit Saving Changes -> Yes.

The computer restarts immediately.

USB device

In addition to the information in this section, also refer to the documentation

supplied with your USB device.

Problem Procedure

USB device does not

work

Remove the USB device from the computer and

then reconnect it to a free port in order to ensure

that it is firmly attached.

Ensure that any required USB device drivers are

properly installed. To achieve this, you should refer

to both the device documentation and the

operating system documentation.

Sleep and Charge function

For more information and settings, refer to the USB Charge section.

User's Manual 6-11

Problem Procedure

I cannot use the

Sleep and Charge

function.

Sleep and Charge function might be disabled.

Enable the Sleep and Charge function under

USB Charge within the TOSHIBA Settings.

When there is a current overflow of the external

device connected to the compatible port, USB bus

power (DC5V) supply might be stopped for safety

reasons. When this happens, disconnect an

external device if some external devices are

connected. After that, turn the power of the

computer ON/OFF to restore the function. If this

function cannot be still used even if only one

external device is connected, stop using the

external device because its current is over the

acceptable value of this computer.

Some external devices might not be able to use

the Sleep and Charge function. In this case, please

try one or more of the following methods.

Turn OFF the computer while external devices

are connected.

Connect external devices after turning OFF of

the computer.

If this function cannot be still used, change the

setting to disable the function and stop using this

function.

The battery depletes

quickly even when I

turned OFF the

power of the

computer.

If Sleep and Charge function is enabled, the

computer's battery discharges during hibernation

or when the computer is turned off.

Connect the AC adaptor to the computer or disable

the Sleep and Charge function.

External devices

connected to the

compatible ports do

not work when

connected to a

compatible port.

Some external devices might not work when

connected to a compatible port if the Sleep and

Charge function is enabled.

Reconnect the external device after turning the

computer ON.

If the external device still does not work, connect

device to an USB port that does not have the

Sleep and Charge function or change to disable

the Sleep and Charge function.

User's Manual 6-12

Problem Procedure

The "USB Wakeup

function" does not

work.

When "System ON CDP Charge Mode" or "USB

Sleep and Charge function" is enabled, the "USB

WakeUp" function does not work for ports that

support the Sleep and Charge function.

In that case, use a USB port that does not have the

USB Sleep and Charge function or change to

disable both "System ON CDP Charge Mode" and

"USB Sleep and Charge function".

Sound system

In addition to the information in this section, also refer to the documentation

supplied with your audio device.

Problem Procedure

No sound is heard Press the function keys to increase or decrease

volume.

Check the software volume settings.

Check to see if Mute is turned to Off

Check to make sure that the headphone

connection is secure.

Check within the Windows Device Manager

application to ensure that the sound device is

enabled and that the device is properly working.

Annoying sound is

heard

In this instance, you might be experiencing

feedback from either the internal microphone or an

external microphone connected to the computer.

Refer to Sound System and Video mode for further

information.

Volume cannot be adjusted during Windows start

up or shut down.

If you are still unable to resolve the problem,

contact TOSHIBA Support.

External monitor

Also refer to Operating Basics, and to the documentation supplied with

your monitor for further information.

User's Manual 6-13

Problem Procedure

Monitor does not

turn on

After confirming that the monitor's power switch is

on, check the connections to make sure that the

power cord/adaptor is firmly connected to the

monitor and to a working power outlet.

No display Try adjusting the contrast and brightness controls

on the external monitor.

Press the function key in order to change the

display priority and ensure that it is not set for the

internal display only.

Check to see if the external monitor is connected.

When the external monitor is set as the primary

display device in extended desktop mode, it does

not display when the computer wakes up from

Sleep Mode if the external monitor has been

disconnected while in Sleep Mode.

To keep this from happening, do not disconnect

the external monitor while the computer is in Sleep

or Hibernation Mode.

Remember to turn off the computer before

disconnecting the external monitor.

When the display panel and an external monitor

are set to clone mode and they are turned off by

the timer, the display panel or the external monitor

might not display when turned on again.

If this occurs, press the function key to reset the

display panel and external monitor to clone mode.

When booting up the computer, screen of BIOS

setting and etc. might not be indicated correctly if

the power saving function of external monitor is

enabled. In this case, turn the power of external

monitor OFF and ON once (to disable power

saving function) and then restart your computer.

Display error occurs Check that the cable connecting the external

monitor to the computer is firmly attached.

If you are still unable to resolve the problem,

contact TOSHIBA Support.

User's Manual 6-14

LAN

Problem Procedure

Cannot access LAN Check for a firm cable connection between the

LAN jack and the LAN hub.

Wake-up on LAN

does not work

Make sure the AC adaptor is connected. The

Wake-up on LAN function consumes power even

when the system is off.

If problems persist, consult your LAN administrator.

Wireless LAN

Problem Procedure

Cannot access

Wireless LAN

Make sure that the wireless communication

function of the computer is on.

If problems persist, contact your LAN

administrator.

Bluetooth®

Problem Procedure

Cannot access

Bluetooth® device

Check to ensure that the wireless communication

function of the computer is on.

Check to ensure that power to the external

Bluetooth® device is turned on.

Check to ensure that no optional Bluetooth®

Adaptor is installed in the computer. The built-in

Bluetooth® hardware cannot operate

simultaneously with another Bluetooth® controller.

If you are still unable to resolve the problem,

contact TOSHIBA Support.

Face recognition sensor

Problem Procedure

Cannot sign in to

Windows by Face

recognition.

User's Manual 6-15

TOSHIBA support

If you require any additional help using your computer or if you are having

problems operating the computer, you might need to contact TOSHIBA for

additional technical assistance.

Before you call

Some problems you experience might be related to software or the

operating system so it is important that you investigate other sources of

assistance first. Before contacting TOSHIBA, try the following:

Review troubleshooting sections in the documentation supplied with

your software and/or peripheral devices.

If a problem occurs when you are running software applications,

consult the software documentation for troubleshooting suggestions

and consider calling the software company's technical support

department for assistance.

Consult the reseller or dealer from where you purchased your

computer and/or software - they are your best resource for current

information and support.

TOSHIBA technical support

If you are still unable to solve the problem and suspect that it is hardware-

related, read the enclosed warranty booklet or visit the TOSHIBA technical

support website

http://pc-support.toshiba.eu

User's Manual 6-16

Chapter 7

Appendix

Specifications

This section summarizes the technical specifications of the computer.

Physical Dimensions

The following physical dimensions do not include parts that extend beyond

the main body. The physical dimensions vary depending on the model you

purchased.

Size Approximately 316 (w) x 227 (d) x 15.9 (h) millimeters

Approximately 316 (w) x 227 (d) x 16.4 (h) millimeters

Approximately 332 (w) x 228.9 (d) x 16.9 (h) millimeters

(not including parts that extend beyond the main body)

Environmental Requirements

Conditions Ambient temperature Relative humidity

Operating 5°C (41°F) to 35°C

(95°F)

20% to 80%

(noncondensing)

Non-operating -20°C (-4°F) to 60°C

(140°F)

10% to 90%

(noncondensing)

Wet-bulb temperature 29°C maximum

Conditions Altitude (from sea

level)

Operating -60 to 3,000 meters

Non-operating -60 to 10,000 meters

maximum

Power Requirements

AC adaptor 100-240V AC

50 Hz or 60 Hz (cycles per second)

User's Manual 7-1

Computer 5V ~ 20V DC

AC Power Cord and Connectors

The AC input plug of the power cord must be compatible with the various

international AC power outlets and the cord must meet the standards for

the country/region in which it is used. All cords must meet the following

specifications:

Wire size: Minimum 0.75 mm2

Current rating: Minimum 2.5 amperes

Certification agencies

China: CQC

U.S. and Canada: UL listed and CSA certified

No. 18 AWG, Type SVT or SPT-2

Australia: AS

Japan: DENANHO

Europe:

Austria: OVE Italy: IMQ

Belgium: CEBEC The Netherlands: KEMA

Denmark: DEMKO Norway: NEMKO

Finland: FIMKO Sweden: SEMKO

France: LCIE Switzerland: SEV

Germany: VDE United Kingdom: BSI

In Europe, two conductors power cord must be VDE type, H05VVH2-F or

H03VVH2-F and for three conductors power cord must be VDE type,

H05VV-F.

For the United States and Canada, two-pin plug configuration must be a

2-15P (250 V) or 1-15P (125 V) and three-pin plug configuration must be

6-15P (250 V) or 5-15P (125 V) as designated in the U.S. National

Electrical code handbook and the Canadian Electrical Code Part II.

User's Manual 7-2

The following illustrations show the plug shapes for the U.S.A. and

Canada, the United Kingdom, Australia, Europe, Middle-East, Africa, South

Africa, Switzerland, Italy and China.

USA

UL approved

United Kingdom, South Africa,

Middle-East

BS approved

Australia

AS approved

Europe, Africa, South Africa,

Middle-East

Approved by the appropriate

agency

Canada

CSA approved

China

CCC approved

State of Israel

SII approved

Africa

Approved by the appropriate

agency

Switzerland

Approved by the appropriate

agency

Italy

Approved by the appropriate

agency

Information for Wireless Devices

Wireless Technology Interoperability

The Wireless LAN is compatible with other LAN systems Direct Sequence

Spread Spectrum (DSSS) /Orthogonal Frequency Division Multiplexing

(OFDM) radio technology, and is compliant to:

User's Manual 7-3

The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n, b/g/n

or Revision a/b/g/n/ac), as defined and approved by the Institute of

Electrical and Electronics Engineers.

Bluetooth® Modules are designed to be interoperable with any product with

Bluetooth® wireless technology that is based on Frequency Hopping

Spread Spectrum (FHSS) radio technology, and is compliant to:

Bluetooth® Specification (depending on the model you purchased), as

defined and approved by the Bluetooth® Special Interest Group.

Logo certification with Bluetooth® wireless technology as defined by

the Bluetooth® Special interest Group.

This Bluetooth® product is not compatible with devices using Bluetooth®

Version 1.0B specifications.

The wireless devices have not completed verification of connection and

operation with all devices which are using the Wireless LAN or Bluetooth®

radio technology.

Bluetooth® and Wireless LAN devices operate within the same radio

frequency range and might interfere with one another. If you use

Bluetooth® and Wireless LAN devices simultaneously, you might

occasionally experience a less than optimal network performance or even

lose your network connection.

If you experience any such problem, immediately turn off either one of your

Bluetooth® or Wireless LAN.

If you have any questions about using Wireless LAN or Bluetooth® Module,

visit http://www.pc.support.global.toshiba.com

In Europe, visit

http://www.toshiba-europe.com/computers/tnt/bluetooth.htm

Wireless devices and your health

Wireless products, like other radio devices, emit radio frequency

electromagnetic energy. The level of energy emitted by wireless products

however is far much less than the electromagnetic energy emitted by

wireless devices like for example mobile phones.

Because wireless products operate within the guidelines found in radio

frequency safety standards and recommendations, TOSHIBA believes

wireless products are safe for use by consumers. These standards and

recommendations reflect the consensus of the scientific community and

result from deliberations of panels and committees of scientists who

continually review and interpret the extensive research literature.

In some situations or environments, the use of wireless products might be

restricted by the proprietor of the building or responsible representatives of

the organization. These situations might for example include:

Using the wireless products equipment on board of airplanes, or

User's Manual 7-4

In any other environment where the risk of interference to other

devices or services is perceived or identified as harmful.

If you are uncertain of the policy that applies on the use of wireless devices

in a specific organization or environment (for example, airports), you are

encouraged to ask for authorization to use the wireless device prior to

turning on the equipment.

Wireless LAN Technology

The wireless communication function of the computer supports some

wireless communication devices.

Only some models are equipped with both Wireless LAN and Bluetooth®

functions.

Do not use the Wireless LAN (Wi-Fi®) or Bluetooth® functionalities

near a microwave oven or in areas subject to radio interference or

magnetic fields. Interference from a microwave oven or other source

can disrupt Wi-Fi® or Bluetooth® operation.

Turn off all wireless functionalities when near a person who might

have a cardiac pacemaker implant or other medical electric device.

Radio waves might affect pacemaker or medical device operation,

possibly resulting in serious injury. Follow the instruction for your

medical device when using any wireless functionality.

Always turn off wireless functionality if the computer is near automatic

control equipment or appliances such as automatic doors or fire

detectors. Radio waves can cause malfunction of such equipment,

possibly resulting in serious injury.

It might not be possible to make a network connection to a specified

network name using the ad hoc network function. If this occurs, the

new network (*) has to be configured for all computers connected to

the same network in order to re-enable network connections.

* Make sure to use new network name.

Security

TOSHIBA strongly recommends that you enable encryption

functionality, otherwise your computer is open to illegal access by an

outsider using a wireless connection. If this occurs, the outsider might

illegally access your system, eavesdrop, or cause the loss or

destruction of stored data.

TOSHIBA is not liable for the loss of data due to eavesdropping or

illegal access through the wireless LAN and the damage thereof.

Card Specifications

Compatibility IEEE 802.11 Standard for Wireless LANs

User's Manual 7-5

Network Operating

System

Microsoft Windows Networking

Media Access

Protocol

CSMA/CA (Collision Avoidance) with

Acknowledgment (ACK)

Radio Characteristics

Radio Characteristics of Wireless LAN module might vary according to:

Country/region where the product was purchased

Type of product

Wireless communication is often subject to local radio regulations.

Although Wireless LAN wireless networking products have been designed

for operation in the license-free 2.4 GHz and 5 GHz band, local radio

regulations might impose a number of limitations to the use of wireless

communication equipment.

Radio Frequency Band 5 GHz (5150-5850 MHz) (Revision a,

ac and n)

Band 2.4 GHz (2400-2483.5 MHz) (Revision

b/g and n)

The range of the wireless signal is related to the transmit rate of the

wireless communication. Communications at lower transmit range might

travel larger distances.

The range of your wireless devices can be affected when the

antennas are placed near metal surfaces and solid high-density

materials.

Range is also impacted due to "obstacles" in the signal path of the

radio that might either absorb or reflect the radio signal.

Radio Frequency Interference Requirements

This device is restricted to indoor use due to its operation in the 5.15 to

5.25GHz frequency range.

High-power radars are allocated as primary users (i.e. priority users) of the

bands 5.25 to 5.35GHz and 5.65 to 5.85GHz and that these radars could

cause interference and/or damage to LE-LAN devices.

Bluetooth® wireless technology

Some computers in this series have Bluetooth® wireless communication

function which eliminates the need for cables between electronic devices

such as computers, printers, and mobile phones. When it is enabled,

Bluetooth® provides the wireless personal area network environment which

is safe and trustworthy, that is quick and easy.

User's Manual 7-6

You cannot use the built-in Bluetooth® functions of the computer and an

external Bluetooth® adaptor simultaneously. For reference, Bluetooth®

wireless technology has the following features:

Security

Two advanced security mechanisms ensure a high level of security:

Authentication prevents access to critical data and makes it impossible

to falsify the origin of a message.

Encryption prevents eavesdropping and maintains link privacy.

Worldwide operation

The Bluetooth® radio transmitter and receiver operate in the 2.4 GHz band,

which is license-free and compatible with radio systems in most countries

in the world.

Radio links

You can easily establish links between two or more devices, with these

links being maintained even if the devices are not within a line-of-sight of

each other.

Radio Regulatory Information

The Wireless device must be installed and used in strict accordance with

the manufacturer’s instructions as described in the user documentation that

comes with the product. This product complies with the following radio

frequency and safety standards.

Europe

Restrictions for Use of 2400.0-2483.5MHz Frequencies in Europe

Azerbaijan: Limited

implementation

No license needed if used indoor and

power not exceeding 30 mW

(14.77dBm).

Italy:

Implemented The public use is subject to general

authorisation by the respective service

provider.

User's Manual 7-7

Russian

Federation:

Limited

implementation

Using SRD (Short Range Device) with

FHSS (Frequency-Hopping Spread

Spectrum) modulation.

1. Maximum 2.5mW (4dBm) EIRP

(Equivalent Isotropically Radiated

Power) is permitted to use.

2. Maximum 100mW (20dBm) EIRP

is permitted to use with the

following conditions:

Permitted to use SRD for outdoor

applications without restriction on

installation height only for

purposes of gathering telemetry

information for automated

monitoring and resources

accounting systems. Permitted to

use SRD for other purposes for

outdoor applications only when

the installation height is not

exceeding 10m above the ground

surface.

3. Maximum 100mW (20dBm)

EIRP.

Indoor applications is permitted

to use.

User's Manual 7-8

Using SRD with DSSS (Direct

Sequence Spread Spectrum) and

other than FHSS wideband

modulation.

1. Maximum EIRP density is 2mW/

MHz. Maximum100mW (20dBm)

EIRP is permitted to use.

2. Maximum EIRP density is 20mW/

MHz. Maximum 100mW (20dBm)

EIRP is permitted to use with the

following condition:

It is permitted to use SRD for

outdoor applications only for

purposes of gathering telemetry

information for automated

monitoring and resources

accounting systems or security

systems.

3. Maximum EIRP density is 10mW/

MHz. Maximum 100mW (20dBm)

EIRP.

Indoor applications is permitted

to use.

Ukraine: Limited

implementation

EIRP =100mW (20dBm) with built-in

antenna’s maximum gain is 6dBi.

Restrictions for Use of 5725-5875MHz Frequencies in Europe

Russian

Federation:

Limited

implementation

When duty cycle is 0.1% or using

LBT (Listen Before Talk)

technology. Antenna height should

not exceed 5m, with maximum

EIRP 25mW (13.98dBm) is

permitted to use.

Software Version and Maximum Power Output of the Wireless

Module

Europe: model 8265NGW

Software Version Intel® PROSet/Wireless WiFi

Software 19.x and previous

versions

User's Manual 7-9

Maximum Power Output

(2400 - 2483.5 MHz) IEEE802.11 b/

g/n mode / Bluetooth

Maximum 100mW (20dBm) EIRP

(2400 - 2483.5 MHz) BLE Maximum 10mW (10dBm) EIRP

(5150 - 5725 MHz) IEEE802.11 a/n/

ac mode

Maximum 200mW (23dBm) EIRP

The low band 5.15 - 5.35 GHz is for

indoor use only.

(5745 - 5875 MHz) IEEE802.11 a/n/

ac mode

Maximum 25mW (13.98dBm) EIRP

Europe: Model EM7455

Software (Firmware) Version: SWI9X30C_02.xx

Band Frequencies Conducted Tx

(Transmit) power

tolerances

LTE frequency band support

Band 1 2100 MHz Tx: 1,920–1,980 MHz +23 dBm ± 1 dB

Rx: 2,110–2,170 MHz

Band 3 1800 MHz Tx: 1,710–1,785 MHz +23 dBm ± 1 dB

Rx: 1,805–1,880 MHz

Band 7 2600 MHz Tx: 2,500–2,570 MHz +22 dBm ± 1 dB

Rx: 2,620–2,690 MHz

Band 8 900 MHz Tx: 880–915 MHz +23 dBm ± 1 dB

Rx: 925–960 MHz

Band 20 800 MHz Tx: 832–862 MHz +23 dBm ± 1 dB

Rx: 791–821 MHz

WCDMA frequency band support

Band 1 WCDMA 2100 Tx: 1,920–1,980 MHz +23 dBm ± 1 dB

Rx: 2,110–2,170 MHz

Band 3 WCDMA 1800 Tx: 1,710–1,785 MHz +23 dBm ± 1 dB

Rx: 1,805–1,880 MHz

Band 8 WCDMA 900 Tx: 880–915 MHz +23 dBm ± 1 dB

Rx: 925–960 MHz

User's Manual 7-10

To remain in conformance with European spectrum usage laws for

Wireless LAN operation, the above 2.4GHz and 5GHz channel limitations

apply for outdoor usage. The user should use the wireless LAN utility to

check the current channel of operation. If operation is occurring outside of

the allowable frequencies for outdoor use, as listed above, the user must

contact the applicable national spectrum regulator to request a license for

outdoor operation.

Canada - Industry Canada (IC)

This device complies with RSS-247 of the Industry Canada Rules.

Operation is subject to the following two conditions: (1) This device may not

cause harmful interference, and (2) this device must accept any

interference received, including interference that may cause undesired

operation.

Ce dispositif est conforme à la norme CNR-247 d'Industrie Canada

applicable aux appareils radio exempts de licence. Son fonctionnement est

sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de

brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage

reçu, y compris un brouillage susceptible de provoquer un fonctionnement

indésirable.

Les dispositifs fonctionnant dans la bande 5.15-5.25GHz sont réservés

uniquement pour une utilisation à l'intérieur afin de réduire les risques de

brouillage préjudiciable aux systèmes de satellites mobiles utilisant les

mêmes canaux.

Les utilisateurs devraient aussi être avisés que les utilisateurs de radars de

haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la

priorité) pour les bandes 5.25-5.35GHz et 5.65-5.85GHz et que ces radars

pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-

EL.

The term “IC” before the equipment certification number only signifies that

the Industry Canada technical specifications were met.

USA-Federal Communications Commission (FCC)

This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to Part 15 of FCC Rules. These limits are

designed to provide reasonable protection against harmful interference in a

residential installation.

Refer to the FCC information section for the detailed information.

Caution: Exposure to Radio Frequency Radiation

The radiated output power of the Wireless device is far below the FCC

radio frequency exposure limits. Nevertheless, the Wireless device shall be

used in such a manner that the potential for human contact during normal

operation is minimized.

User's Manual 7-11

In the usual operating configuration, the distance between the antenna and

the user should not be less than 20cm. Please refer to the computer user’s

manual for the details regarding antenna location.

The installer of this radio equipment must ensure that the antenna is

located or pointed such that it does not emit RF field in excess of Health

Canada limits for the general population; consult Safety Code 6, obtainable

from Health Canada’s website

www.hc-sc.gc.ca

Caution: Radio Frequency Interference Requirements

This device is restricted to indoor use due to its operation in the 5.15 to

5.25GHz frequency range.

High-power radars are allocated as primary users (i.e. priority users) of the

bands 5.25 to 5.35GHz and 5.65 to 5.85GHz and that these radars could

cause interference and/or damage to LE-LAN devices.

Taiwan

Article 12 Without permission granted by the NCC, any

company, enterprise, or user is not allowed to

change frequency, enhance transmitting power or

alter original characteristic as well as performance

to an approved low power radio frequency devices.

Article 14 The low power radio-frequency devices shall not

influence aircraft security and interfere legal

communications;

If found, the user shall cease operating

immediately until no interference is achieved.

The said legal communications means radio

communications is operated in compliance with the

Telecommunications Act.

The low power radio-frequency devices must be

susceptible with the interference from legal

communications or ISM radio wave radiated

devices.

Australia and New Zealand regulatory compliance

This equipment incorporates a radio transmitting device, in normal use a

separation distance of 20cm will ensure radio frequency exposure levels

complies with the Australian and New Zealand Standards.

User's Manual 7-12

Using this equipment in Japan

In Japan, the frequency bandwidth of 2,400MHz to 2,483.5MHz for second

generation low-power data communication systems such as this equipment

overlaps that of mobile object identification systems (premises radio station

and specified low-power radio station).

1. Important notice

The frequency bandwidth of this equipment may operate within the same

range as industrial devices, scientific devices, medical devices, microwave

ovens, licensed radio stations and non-licensed specified low-power radio

stations for mobile object identification systems (RFID) used in factory

production lines (Other Radio Stations).

1. Before using this equipment, ensure that it does not interfere with any

of the equipment listed above.

2. If this equipment causes RF interference to other radio stations,

promptly change the frequency being used, change the location of

use, or turn off the source of emissions.

3. Contact an authorized TOSHIBA service provider if you have

problems with interference caused by this product to Other Radio

Stations.

2. Indication for Wireless LAN

The indication shown below appears on this equipment.

(1)(2) (3)(4)

(5)

1. 2.4 : This equipment uses a frequency of 2.4 GHz.

2. DS : This equipment uses DS-SS modulation.

3. OF : This equipment uses OFDM modulation.

4. 4 : The interference range of this equipment is less than 40 m.

5. : This equipment uses a frequency bandwidth from 2,400 MHz

to 2,483.5 MHz. It is possible to avoid the band of mobile object

identification systems.

3. Indication for Bluetooth®

The indication shown below appears on this equipment.

User's Manual 7-13

(4)

(1) (2) (3)

1. 2.4 : This equipment uses a frequency of 2.4 GHz.

2. FH : This equipment uses FH-SS modulation.

3. 1 : The interference range of this equipment is less than 10 m.

4. : This equipment uses a frequency bandwidth from 2,400 MHz

to 2,483.5 MHz. It is impossible to avoid the band of mobile object

identification systems.

4. About the JEITA

5 GHz Wireless LAN supports W52/W53/W56 Channel.

Device Authorization

This device obtains the Technical Regulation Conformity Certification and it

belongs to the device class of radio equipment of low-power data

communication system radio station stipulated in the Telecommunications

Business Law of Japan.

Intel® Dual Band Wireless-AC 8265

The Name of the radio equipment: 8265NGW

DSP Research, Inc.

Approval Number: D160055003

The following restrictions apply:

Do not disassemble or modify the device.

Do not install the embedded wireless module into other device.

Information about Intel® AMT

Your computer might support Intel® Active Management Technology (AMT)

depending on the model you purchased.

Using built-in platform capabilities and popular third-party management and

security applications, Intel® AMT allows IT to better discover, heal, and

protect their networked computing assets.

Consult with your system administrator about configurations of the AMT

function before connecting to a network.

User's Manual 7-14

Disable the AMT function

Intel® AMT function is enabled by default, and in a situation where no

system administrator presents, it is strongly recommended that you turn off

the AMT function before connecting to a network.

If the AMT function is NOT turned off, there is a danger that the

management of AMT function will be abused by other parties which

possibly lead to the leak of sensitive and/or proprietary information,

data loss, HDD/SSD erasure, or file overwritten.

First, you must do the following in the BIOS setup utility:

1. Turn on the computer while pressing the F2 key.

2. On the BIOS setup utility screen, change AMT Setup Prompt to

Enabled.

3. Press the F10 key, and press Y key to save the settings.

When the computer restarts, the message “Press [CTRL+P] to enter the

MEBx Setup Menu” appears. Press CTRL + P to enter the MEBx Setup.

To disable the AMT function, do the following:

1. Select MEBx Login, and enter the default password “admin” in the

password field.

User's Manual 7-15

2. Enter a new password. Password must comply with the following

requirements concerning character types and length:

Must be between 8 and 32 characters long.

Must contain at least one number (“0”, “1-9”).

Must contain a mix of lower-case (“a”, “b”, “z”, etc.) and upper-case

(“A”, “B”, “Z”, etc.) letter.

Must contain at least one special character of the following:` ~ ! @ $ %

^ & * ( ) - = + [ ] ; ’ < . > / ?

Underscore (“_”) is considered the same as Roman alphabet

characters, and is not counted as a special character.

Key input is based on the US keyboard layout. The following table shows

examples of the special characters in US keyboard layout.

Special character you

want to input

Corresponding number

key (SHIFT key + a number

key)

! 1

@ 2

# 3

$ 4

% 5

^ 6

& 7

* 8

( 9

) 0

3. Select Intel(R) AMT Configuration, and press the Enter key.

4. Select Manageability Features Selection, and press the Enter key.

5. Select Disabled, and press the Enter key.

6. Press the Y key, and press the ESC key.

7. Select MEBx Exit, and press Y key.

8. When the computer restarts, go to BIOS setup utility.

On the BIOS setup utility screen, change AMT Setup Prompt to

Disabled.

9. Press the F10 key to save the settings, and press the Y key.

User's Manual 7-16

When using the computer with the AC adaptor connected and the

AMT function set to enabled, power might still be supplied to the

system memory even when the computer power is turned off, or the

computer is in Sleep Mode or Hibernation Mode.

When connecting the AC adaptor, the computer is powered and can

be turned on. If the power is automatically turned off after

approximately 5 to 7 seconds, it is because the RTC lasting time runs

out, and the settings of AMT function have been cleared. This is

normal and not an error. If it occurs, the settings of AMT function must

be reconfigured.

If there is a problem when you start the computer, or initialize the

Management Engine (ME) firmware after the RTC lasting time runs

out, the system will automatically reset itself during setup. This is the

function of AMT configurations and is not an error.

Enabling the AMT function might cause the network LAN Enable/

Disable items to be no longer changeable in BIOS setup utility.

Consult with your system administrator about details.

AMT function cannot be operated using a USB-LAN adaptor.

The useable system memory for models equipped with the AMT function is

16 - 64 MB, less than that of models not equipped with the AMT function.

The amount of the difference depends on the amount of memory installed.

Notes for system administrators

Intel® AMT is enabled by default in the Management Engine (ME)

firmware.

Both the security of management console and the network

management must be thoroughly implemented through management

of AMT function. Otherwise administrator privileges might be abused

by other parties which possibly lead to the leak of sensitive and/or

proprietary information, data loss, HDD/SSD erasure, or file

overwritten.

When using the USB Provisioning function, you must turn on this

function before using.

1. Turn on the computer while pressing the F2 key.

2. On the BIOS setup utility screen, set the Supervisor Password on

Security menu.

3. Set USB Provisioning of AMT to Enabled.

4. Press the F10 key, and press Y key to save the setting.

The following functions are not supported:

RPAT (Remote PC Assist Technology)

Remote BIOS update

User's Manual 7-17

When using the AMT function, you should connect to a network by

Wireless LAN.

Information about Intel® Authenticate

For Intel® Authenticate, please refer to

www.intel.com/authenticate

or related Intel web site.

Legal Footnotes

Non-applicable Icons

Certain computer chassis are designed to accommodate all possible

configurations for an entire product series. Therefore, be aware that your

selected model might not have all the features and specifications

corresponding to all of the icons or switches shown on the computer

chassis.

CPU

Central Processing Unit (CPU) Performance Legal Footnotes.

CPU performance in your computer product might vary from specifications

under the following conditions:

use of certain external peripheral products

use of battery power instead of AC power

use of certain multimedia, computer generated graphics or video

applications

use of standard telephone lines or low speed network connections

use of complex modeling software, such as high end computer aided

design applications

use of several applications or functionalities simultaneously

use of computer in areas with low air pressure (high altitude >1,000

meters or >3,280 feet above sea level)

use of computer at temperatures outside the range of 5°C to 30°C (41

-86°F) or >25°C (77°F) at high altitude (all temperature references are

approximate and might vary depending on the specific computer

model - contact TOSHIBA support for details).

CPU performance might also vary from specifications due to design

configuration.

Under some conditions, your computer product might automatically shut

down. This is a normal protective feature designed to reduce the risk of lost

data or damage to the product when used outside recommended

conditions. To avoid risk of lost data, always make back-up copies of data

by periodically storing it on an external storage medium. For optimum

performance, use your computer product only under recommended

conditions. Read additional restrictions in your product documentation.

User's Manual 7-18

Contact TOSHIBA technical service and support, refer to TOSHIBA support

section for more information.

64-Bit Computing

Certain 32-bit device drivers and/or applications might not be compatible

with a 64-bit CPU/operating system and therefore might not function

properly.

Memory (Main System)

Part of the main system memory might be used by the graphics system for

graphics performance and therefore reduce the amount of main system

memory available for other computing activities. The amount of main

system memory allocated to support graphics might vary depending on the

graphics system, applications utilized, system memory size, and other

factors.

Battery Life

Battery life might vary considerably depending on product model,

configuration, applications, power management settings, and features

utilized, as well as the natural performance variations produced by the

design of individual components. Published battery life numbers are

achieved on select models and configurations tested by TOSHIBA at the

time of publication. Recharge time varies depending on usage. Battery

might not charge while computer is consuming full power.

After going through many charge and discharge cycles, the battery loses its

ability to perform at maximum capacity and needs to be replaced. This is a

normal phenomenon for all batteries. To purchase a new battery pack, see

the accessories information that is shipped with your computer.

Internal Storage Drive Capacity

1 Gigabyte (GB) means 109 = 1,000,000,000 bytes using powers of 10.

The computer operating system, however, reports storage capacity using

powers of 2 for the definition of 1 GB = 230 = 1,073,741,824 bytes, and

therefore shows less storage capacity. Available storage capacity will also

be less if the product includes one or more pre-installed operating systems,

such as Microsoft Operating System and/or pre-installed software

applications, or media content. Actual formatted capacity might vary.

LCD

Over a period of time, and depending on the usage of the computer, the

brightness of the LCD screen will deteriorate. This is an intrinsic

characteristic of LCD technology.

User's Manual 7-19

Maximum brightness is only available when operating in AC power mode.

Screen dims when the computer is operated on battery power and you

might not be able to increase the brightness of the screen.

Wireless LAN

The transmission speed over the wireless LAN and the distance over which

wireless LAN can reach might vary depending on surrounding

electromagnetic environment, obstacles, access point design and

configuration, and client design and software/hardware configurations.

The actual transmission speed is lower than the theoretical maximum

speed.

Copy Protection

Applicable copy protection standards included in certain media may

prevent or limit recording or viewing of the media.

User's Manual 7-20

Index

AC adaptor

additional 4-28

connecting 2-3

Battery

extending life 4-13

monitoring capacity 4-12

real time clock 4-10

save mode 5-9

Bluetooth® 7-6

Cleaning the computer 1-18

Cooling vents 3-5

DC IN/Battery indicator 3-11

Display

automatic power off 5-8

screen 3-9

Documentation list 2-1

Dual Pointing Device

Touch Pad 6-9

Equipment checklist 2-1

External monitor

problems 6-14

Hard disk drive

automatic power off 5-8

Keyboard

function keys 4-6

Function keys F1...F12 4-6

problems 6-7

Windows special keys 4-7

LAN

cable types 4-25

connecting 4-26

LAN jack 4-25

Media care

Card care 4-14

memory media card

inserting 4-15

removing 4-16

Memory media slot 4-13

microSD/SDHC/SDXC Card

note 4-14

User's Manual Index-1

Moving the computer 1-18

Password

power on 5-9

Starting the computer by

password 5-6

Supervisor 5-6

user 5-5

Pointing Device

AccuPoint 4-3

AccuPoint control

buttons 4-4

Power

Hibernation Mode 2-11

panel on/off 5-9

Shut Down mode 2-9

Sleep Mode 2-10

turning off 2-9

turning on 2-6

Problems

AC power 6-5

Analyzing the problem 6-2

Battery 6-5

Dual Pointing device 6-9

External monitor 6-13

Hardware and system

checklist 6-4

HDD 6-8

Internal display panel 6-7

Keyboard 6-7

Memory Media Card 6-8

Overheating power

down 6-5

Power 6-4

Real Time Clock 6-6

Sound system 6-13

TOSHIBA support 6-16

Touch Pad 6-9

USB device 6-11

USB mouse 6-10

Recovery hard disk drive 2-15

Recovery Media 2-14

SD/SDHC/SDXC Card

formatting 4-14

Security lock 4-27

SIM Card

installing 4-17

removing 4-18

Sleep Mode

setting 2-10

System automatic 5-9

Smart Card 4-16

Sound system

problems 6-13

Touch Screen

USB device

problems 6-11

Video mode 4-31

User's Manual Index-2

Web Camera 3-8

Wireless communication 7-5

User's Manual Index-3