Chapter 1 Introduction
Chapter 2 Getting Started
Chapter 3 Live View
Chapter 4 PTZ Controls
Chapter 5 Recording Settings
Chapter 6 Playback
- 6.1 Playing Back Record Files
- 6.2 Auxiliary Functions of Playback
Chapter 7 Backup
- 7.1 Backing up Record Files
- 7.2 Managing Backup Devices
Chapter 8 Alarm Settings
Chapter 9 VCA Alarm
Chapter 10 VCA Search
- 10.1 Face Search
- 10.2 Behavior Search
Chapter 11 Network Settings
Chapter 12 HDD Management
Chapter 13 Camera Settings
Chapter 14 NVR Management and Maintenance
Chapter 15 Others
Chapter 16 Appendix

HiLook NVR-104H-D User Manual

Displayed below is the user manual for NVR-104H-D by HiLook which is a product in the Network Video Recorders (NVR) category. This manual has pages.

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Network Video Recorder

User Manual

Network Video Recorder User Manual

User Manual

Any and all information, including, among others, wordings, pictures, graphs are the properties of

Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be

“Hikvision”). This user manual (hereinafter referred to be “the Manual”) cannot be reproduced,

changed, translated, or distributed, partially or wholly, by any means, without the prior written

permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties,

guarantees or representations, express or implied, regarding to the Manual.

About this Manual

This Manual is applicable to Network Video Recorder (NVR).

The Manual includes instructions for using and managing the product. Pictures, charts, images and

all other information hereinafter are for description and explanation only. The information

contained in the Manual is subject to change, without notice, due to firmware updates or other

reasons. Please find the latest version in the company website

(http://overseas.hikvision.com/en/).

Please use this user manual under the guidance of professionals.

Trademarks Acknowledgement

and other Hikvision’s trademarks and logos are the properties of Hikvision in various

jurisdictions. Other trademarks and logos mentioned below are the properties of their respective

owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS

HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,

AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,

MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND

NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS, OFFICERS,

EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR

INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,

BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE

USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY

AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL

OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER

ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL

PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.

SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR

JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS

THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS

USED WITH ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER

PREVAILS.

Network Video Recorder User Manual

Regulatory Information

FCC Information

Please take attention that changes or modification not expressly approved by the party responsible

for compliance could void the user’s authority to operate the equipment.

FCC compliance: This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference when the equipment is operated in a

commercial environment. This equipment generates, uses, and can radiate radio frequency energy

and, if not installed and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely to

cause harmful interference in which case the user will be required to correct the interference at his

own expense.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two

conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause

undesired operation.

EU Conformity Statement

This product and - if applicable - the supplied accessories too are marked with "CE" and

comply therefore with the applicable harmonized European standards listed under the

EMC Directive 2014/30/EU, the LVD Directive 2014/35/EU, the RoHS Directive 2011/65/EU.

2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as

unsorted municipal waste in the European Union. For proper recycling, return this

product to your local supplier upon the purchase of equivalent new equipment, or

dispose of it at designated collection points. For more information see: www.recyclethis.info

2006/66/EC (battery directive): This product contains a battery that cannot be disposed of

as unsorted municipal waste in the European Union. See the product documentation for

specific battery information. The battery is marked with this symbol, which may include

lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the

battery to your supplier or to a designated collection point. For more information see:

www.recyclethis.info

Industry Canada ICES-003 Compliance

This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.

Network Video Recorder User Manual

Applicable Models

This manual is applicable to the models listed in the following table.

Series

Model

NVR-100MH-C

NVR-104MH-C

NVR-108MH-C

NVR-116MH-C

NVR-200MH-C

NVR-208MH-C

NVR-216MH-C

NVR-100MH-C (/P)

NVR-104MH-C/4P

NVR-108MH-C/8P

NVR-200MH-C (/P)

NVR-208MH-C/8P

NVR-216MH-C/16P

Symbol Conventions

The symbols that may be found in this document are defined as follows.

Symbol

Description

Provides additional information to emphasize or supplement

important points of the main text.

Indicates a potentially hazardous situation, which if not avoided,

could result in equipment damage, data loss, performance

degradation, or unexpected results.

Indicates a hazard with a high level of risk, which if not avoided, will

result in death or serious injury.

Network Video Recorder User Manual

Safety Instructions

 Proper configuration of all passwords and other security settings is the responsibility of the

installer and/or end-user.

 In the use of the product, you must be in strict compliance with the electrical safety

regulations of the nation and region. Please refer to technical specifications for detailed

information.

 Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power

Source with 100~240 VAC or 12 VDC according to the IEC60950-1 standard. Please refer to

technical specifications for detailed information.

 Do not connect several devices to one power adapter as adapter overload may cause

over-heating or a fire hazard.

 Please make sure that the plug is firmly connected to the power socket.

 If smoke, odor or noise rise from the device, turn off the power at once and unplug the power

cable, and then please contact the service center.

Preventive and Cautionary Tips

Before connecting and operating your device, please be advised of the following tips:

 Ensure unit is installed in a well-ventilated, dust-free environment.

 Unit is designed for indoor use only.

 Keep all liquids away from the device.

 Ensure environmental conditions meet factory specifications.

 Ensure unit is properly secured to a rack or shelf. Major shocks or jolts to the unit as a result of

dropping it may cause damage to the sensitive electronics within the unit.

 Use the device in conjunction with an UPS if possible.

 Power down the unit before connecting and disconnecting accessories and peripherals.

 A factory recommended HDD should be used for this device.

 Improper use or replacement of the battery may result in hazard of explosion. Replace with

the same or equivalent type only. Dispose of used batteries according to the instructions

provided by the battery manufacturer.

Network Video Recorder User Manual

Product Key Features

General

 Connectable to network cameras, network dome and encoders.

 Connectable to the third-party network cameras like ACTI, Arecont, AXIS, Bosch, Brickcom,

Canon, PANASONIC, Pelco, SAMSUNG, SANYO, SONY, Vivotek and ZAVIO, and cameras that

adopt ONVIF or PSIA protocol.

 Connectable to the smart IP cameras.

 H.265+/H.265/ H.264+/H.264/MPEG4 video formats.

 PAL/NTSC adaptive video inputs.

 Each channel supports dual-stream.

 Up to 8/16/32/64 network cameras can be added according to different models.

 Independent configuration for each channel, including resolution, frame rate, bit rate, image

quality, etc.

 The quality of the input and output record is configurable.

Local Monitoring

 HDMI and VGA outputs provided.

 HDMI video output at up to 4K resolution.

 Multiple screen display in live view is supported, and the display sequence of channels is

adjustable.

 Live view screen can be switched in group. Manual switch and auto-switch are provided and

the auto-switch interval is configurable.

 Configurable main stream and sub-stream for the live view.

 Quick setting menu is provided for live view.

 Motion detection, video tampering, video exception alert and video loss alert functions.

 Privacy mask.

 Multiple PTZ protocols supported; PTZ preset, patrol and pattern.

 Zooming in by clicking the mouse and PTZ tracing by dragging mouse.

HDD Management

 Up to 2 SATA hard disks for NVR-200MH-C (/P), and 1 SATA hard disk for NVR-100MH-C (/P)

series NVR.

 Up to 6 TB storage capacity for each disk supported.

 Supports 8 network disks (NAS/IP SAN disk).

 Supports S.M.A.R.T. and bad sector detection.

 HDD group management.

 Supports HDD standby function.

Network Video Recorder User Manual

 HDD property: redundancy, read-only, read/write (R/W).

 HDD quota management; different capacity can be assigned to different channel.

Recording and Playback

 Holiday recording schedule configuration.

 Continuous and event video recording parameters.

 Multiple recording types: manual, continuous, alarm, motion, motion | alarm, and motion &

alarm VCA.

 8 recording time periods with separated recording types.

 Pre-record and post-record for alarm, motion detection for recording, and pre-record time for

schedule and manual recording.

 Searching record files and captured pictures by events (alarm input/motion detection).

 Tag adding for record files, searching and playing back by tags.

 Locking and unlocking record files.

 Local redundant recording.

 Provide new playback interface with easy and flexible operation.

 Searching and playing back record files by channel number, recording type, start time, end

time, etc.

 Smart search for the selected area in the video.

 Zooming in when playback.

 Reverse playback of multi-channel.

 Supports pause, play reverse, speed up, speed down, skip forward, and skip backward when

playback, and locating by dragging the mouse.

 Supports thumbnails view and fast view during playback.

 Up to 16-ch synchronous playback at 1080p real time.

 Supports playback by transcoded stream.

 Supports enabling H.264+ to ensure high video quality with lowered bitrate.

Backup

 Export video data by USB, or SATA device.

 Export video clips when playback.

 Management and maintenance of backup devices.

Alarm and Exception

 Configurable arming time of alarm input/output.

 Alarm for video loss, motion detection, tampering, abnormal signal, video input/output

standard mismatch, illegal login, network disconnected, IP confliction, abnormal

record/capture, HDD error, and HDD full, etc.

 VCA detection alarm is supported.

Network Video Recorder User Manual

 VCA search for face detection and behavior analysis.

 Alarm triggers full screen monitoring, audio alarm, notifying surveillance center, sending email

and alarm output.

 Automatic restore when system is abnormal.

Other Local Functions

 Operable by front panel, mouse, remote control, or control keyboard.

 Three-level user management; admin user is allowed to create many operating accounts and

define their operating permission, which includes the limit to access any channel.

 Admin password resetting by exporting/importing the GUID file.

 Operation, alarm, exceptions and log recording and searching.

 Manually triggering and clearing alarms.

 Import and export of device configuration information.

Network Functions

 One self-adaptive 10M/100M/1000Mbps network interface.

 Four independent PoE network interfaces are provided for /4P models, eight independent PoE

network interfaces for the /8P models, and sixteen independent PoE network interfaces for the

/16P models.

 Long distance (100-300 m) network transmission via PoE (for /P models).

 IPv6 is supported.

 TCP/IP protocol, DHCP, DNS, DDNS, NTP, SADP, SMTP, SNMP, NFS, and iSCSI are supported.

 TCP, UDP and RTP for unicast.

 Auto/Manual port mapping by UPnPTM.

 Support access by HiLookVision.

 Remote web browser access by HTTPS ensures high security.

 The ANR (Automatic Network Replenishment) function is supported, it enables the IP camera

save the recording files in the local storage when the network is disconnected, and

synchronizes the files to the NVR when the network is resumed.

 Remote reverse playback via RTSP.

 Supports accessing by the platform via ONVIF.

 Remote search, playback, download, locking and unlocking of the record files, and support

downloading files broken transfer resume.

 Remote parameters setup; remote import/export of device parameters.

 Remote viewing of the device status, system logs and alarm status.

 Remote keyboard operation.

 Remote HDD formatting and program upgrading.

 Remote system restart and shutdown.

Network Video Recorder User Manual

 RS-485 transparent channel transmission.

 Alarm and exception information can be sent to the remote host.

 Remotely start/stop recording.

 Remotely start/stop alarm output.

 Remote PTZ control.

 Remote JPEG capture.

 Virtual host function is provided to get access and manage the IP camera directly.

 Two-way audio and voice broadcasting.

 Embedded WEB server.

Development Scalability:

 SDK for Windows system.

 Source code of application software for demo.

 Development support and training for application system.

Network Video Recorder User Manual   

TABLE OF CONTENTS 
Chapter 1 Introduction ................................................................................................................... 14 
1 Front Panel ....................................................................................................................... 14 
NVR-100MH-C (/P) Series ................................................................................................. 14 
NVR-200MH-C Series........................................................................................................ 14 
2 IR Remote Control Operations ......................................................................................... 15 
3 USB Mouse Operation ...................................................................................................... 21 
4 Input Method Description ................................................................................................ 22 
5 Rear Panel ........................................................................................................................ 23 
NVR-100MH-C and NVR-200MH-C Series ........................................................................ 23 
NVR-100MH-C (/P) and NVR-200MH-C (/P) Series .......................................................... 23 
Chapter 2 Getting Started .............................................................................................................. 25 
1 Device Startup and Activation .......................................................................................... 25 
1.1 Starting Up and Shutting Down the NVR ................................................................ 25 
1.2 Activating Your Device ............................................................................................. 26 
1.3 Using the Unlock Pattern for Login ......................................................................... 28 
1.4 Login and Logout ..................................................................................................... 31 
1.5 Resetting Your Password ......................................................................................... 32 
2 Using Wizard for Basic Configuration ............................................................................... 33 
3 Adding and Connecting the IP Cameras ........................................................................... 38 
3.1 Activating the IP Camera ......................................................................................... 38 
3.2 Adding the Online IP Cameras ................................................................................. 39 
3.3 Editing the Connected IP Cameras and Configuring Customized Protocols ........... 44 
3.4 Editing IP Cameras Connected to the PoE Interfaces .............................................. 48 
3.5 Configuring PoE Interface ........................................................................................ 50 
Chapter 3 Live View ....................................................................................................................... 52 
1 Introduction of Live View ................................................................................................. 52 
2 Operations in Live View Mode ......................................................................................... 53 
2.1 Front Panel Operation on Live View ....................................................................... 54 
2.2 Using the Mouse in Live View ................................................................................. 54 
2.3 Using an Auxiliary Monitor ...................................................................................... 55 
2.4 Quick Setting Toolbar in Live View Mode ............................................................... 56 
3 Adjusting Live View Settings ............................................................................................ 58 

Network Video Recorder User Manual   

4 Channel-zero Encoding..................................................................................................... 61 
Chapter 4 PTZ Controls ................................................................................................................. 62 
1 Configuring PTZ Settings .................................................................................................. 62 
2 Setting PTZ Presets, Patrols & Patterns ............................................................................ 64 
2.1 Customizing Presets ................................................................................................ 64 
2.2 Calling Presets ......................................................................................................... 64 
2.3 Customizing Patrols ................................................................................................. 65 
2.4 Calling Patrols .......................................................................................................... 66 
2.5 Customizing Patterns .............................................................................................. 67 
2.6 Calling Patterns ....................................................................................................... 68 
2.7 Customizing Linear Scan Limit ................................................................................. 68 
2.8 Calling Linear Scan ................................................................................................... 69 
2.9 One-touch Park ....................................................................................................... 70 
3 PTZ Control Panel ............................................................................................................. 72 
Chapter 5 Recording Settings ........................................................................................................ 74 
1 Configuring Parameters .................................................................................................... 74 
2 Configuring Recording Schedule ...................................................................................... 78 
3 Configuring Motion Detection Recording ........................................................................ 82 
4 Configuring Alarm Triggered Recording ........................................................................... 84 
5 Configuring VCA Event Recording .................................................................................... 86 
6 Manual Recording ............................................................................................................ 88 
7 Configuring Holiday Recording ......................................................................................... 89 
8 Configuring Redundant Recording ................................................................................... 91 
9 Configuring HDD Group for Recording ............................................................................. 93 
10 Files Protection .............................................................................................................. 94 
10.1 Locking the Recording Files ................................................................................... 94 
10.2 Setting HDD Property to Read-only ...................................................................... 96 
Chapter 6 Playback ......................................................................................................................... 98 
1 Playing Back Record Files ................................................................................................. 98 
1.1 Instant Playback ...................................................................................................... 98 
1.2 Playing Back by Normal Search ............................................................................... 98 
1.3 Playing back by Smart Search................................................................................ 102 
1.4 Playing Back by Event Search ................................................................................ 103 
1.5 Playing Back by Tag ............................................................................................... 105 
1.6 Playing Back by System Logs ................................................................................. 107 

Network Video Recorder User Manual   

1.7 Playing Back External File ...................................................................................... 109 
2 Auxiliary Functions of Playback ...................................................................................... 110 
2.1 Playing Back Frame by Frame ............................................................................... 110 
2.2 Thumbnails View................................................................................................... 110 
2.3 Fast View ............................................................................................................... 111 
2.4 Digital Zoom .......................................................................................................... 111 
2.5 File Management .................................................................................................. 111 
Chapter 7 Backup .......................................................................................................................... 113 
1 Backing up Record Files .................................................................................................. 113 
1.1 Quick Export .......................................................................................................... 113 
1.2 Backing up by Normal Video Search ..................................................................... 115 
1.3 Backing up by Event Search ................................................................................... 118 
1.4 Backing up Video Clips .......................................................................................... 119 
2 Managing Backup Devices .............................................................................................. 120 
Chapter 8 Alarm Settings ............................................................................................................. 121 
1 Setting Motion Detection Alarm .................................................................................... 121 
2 Setting Sensor Alarms .................................................................................................... 123 
3 Detecting Video Loss Alarm ........................................................................................... 126 
4 Detecting Video Tampering Alarm ................................................................................. 128 
5 Handling Exceptions Alarm ............................................................................................ 130 
6 Setting Alarm Response Actions .................................................................................... 131 
7 Triggering or Clearing Alarm Output Manually .............................................................. 135 
Chapter 9 VCA Alarm .................................................................................................................. 136 
1 Face Detection ................................................................................................................ 136 
2 Line Crossing Detection .................................................................................................. 137 
3 Intrusion Detection ........................................................................................................ 140 
4 Region Entrance Detection............................................................................................. 142 
5 Region Exiting Detection ................................................................................................ 143 
6 Unattended Baggage Detection ..................................................................................... 143 
7 Object Removal Detection ............................................................................................. 143 
8 Audio Exception Detection ............................................................................................. 144 
9 Sudden Scene Change Detection ................................................................................... 145 
10 Defocus Detection ........................................................................................................ 146 
11 PIR Alarm ...................................................................................................................... 146 
Chapter 10 VCA Search ................................................................................................................ 147 

Network Video Recorder User Manual   

1 Face Search ................................................................................................................... 147 
2 Behavior Search ............................................................................................................ 148 
Chapter 11 Network Settings ...................................................................................................... 151 
1 Configuring General Settings ....................................................................................... 151 
2 Configuring Advanced Settings .................................................................................... 153 
2.1 Configuring HiLookVision .................................................................................... 153 
2.2 Configuring DDNS ................................................................................................ 153 
2.3 Configuring PPPoE ............................................................................................... 155 
2.4 Configuring NTP Server ....................................................................................... 155 
2.5 Configuring SNMP ............................................................................................... 156 
2.6 Configuring More Settings .................................................................................. 157 
2.7 Configuring HTTPS Port ....................................................................................... 158 
2.8 Configuring Email ................................................................................................ 161 
2.9 Configuring NAT .................................................................................................. 163 
2.10 Configuring Virtual Host ................................................................................... 165 
3 Checking Network Traffic ............................................................................................. 166 
4 Configuring Network Detection ................................................................................... 167 
4.1 Testing Network Delay and Packet Loss .............................................................. 167 
4.2 Exporting Network Packet ................................................................................... 167 
4.3 Checking the Network Status .............................................................................. 168 
4.4 Checking Network Statistics ................................................................................ 169 
Chapter 12 HDD Management ................................................................................................... 171 
1 Initializing HDDs ........................................................................................................... 171 
2 Managing Network HDD .............................................................................................. 173 
3 Managing HDD Group .................................................................................................. 175 
3.1 Setting HDD Groups ............................................................................................ 175 
3.2 Setting HDD Property .......................................................................................... 176 
4 Configuring Quota Mode ............................................................................................. 178 
5 Configuring Disk Clone ................................................................................................. 180 
6 Checking HDD Status .................................................................................................... 182 
7 HDD Detection ............................................................................................................. 184 
8 Configuring HDD Error Alarms ..................................................................................... 186 
Chapter 13 Camera Settings ........................................................................................................ 187 
1 Configuring OSD Settings ............................................................................................. 187 
2 Configuring Privacy Mask ............................................................................................. 188 

Network Video Recorder User Manual   

3 Configuring Video Parameters ..................................................................................... 190 
Chapter 14 NVR Management and Maintenance .................................................................... 191 
1 Viewing System Information ........................................................................................ 191 
2 Searching & Exporting Log Files ................................................................................... 192 
3 Importing/Exporting IP Camera Info ............................................................................ 194 
4 Importing/Exporting Configuration File ....................................................................... 195 
4.1 Exporting Configuration File ............................................................................... 195 
4.2 Importing Configuration File ............................................................................... 195 
5 Upgrading System ......................................................................................................... 196 
5.1 Upgrading by Local Backup Device ...................................................................... 196 
5.2 Upgrading by FTP ................................................................................................ 197 
6 Restoring Default Settings ............................................................................................ 198 
Chapter 15 Others ......................................................................................................................... 199 
1 Configuring General Settings ....................................................................................... 199 
2 Configuring DST Settings .............................................................................................. 201 
3 Configuring More Settings ........................................................................................... 202 
4 Managing User Accounts .............................................................................................. 203 
4.1 Adding a User ...................................................................................................... 203 
4.2 Deleting a User .................................................................................................... 206 
4.3 Editing a User ...................................................................................................... 206 
Chapter 16 Appendix ................................................................................................................... 209 
1 Glossary ........................................................................................................................ 209 
2 Troubleshooting ........................................................................................................... 210 
3 List of IP Cameras Connected to PoE by Long Network Cable (100 - 300 m) .............. 218 
 

Network Video Recorder User Manual

Chapter 1 Introduction

1.1 Front Panel

NVR-100MH-C (/P) Series

Figure 1-1 NVR-100MH-C (/P) Series

Table 1-1 Panel Description

No.

Name

Description

Status

Indicator

Power

Power indicator turns green when system is

running.

Status

Status indicator blinks red when data is being

read from or written to HDD.

Tx/Rx

Tx/Rx indictor blinks green when network

connection is functioning properly.

USB Interface

Universal Serial Bus (USB) ports for additional

devices such as USB mouse and USB Hard Disk

Drive (HDD).

NVR-200MH-C Series

Figure 1-2 NVR-200MH-C and NVR-200MH-C (/P) Series

Network Video Recorder User Manual

Table 1-2 Panel Description

1.2 IR Remote Control Operations

The NVR may also be controlled with the included IR remote control, shown in Figure 1-3.

Batteries (2×AAA) must be installed before operation.

The IR Remote is set at the factory to control the NVR (using default Device ID# 255) without any

additional steps. Device ID# 255 is the default universal device identification number shared by the

NVRs. You may also pair an IR Remote to a specific NVR by changing the Device ID#, as follows:

Pairing (Enabling) the IR Remote to a Specific NVR (optional)

You can pair an IR Remote to a NVR by creating a user-defined Device ID#. This feature is useful

when using multiple IR Remotes and NVRs.

On the NVR:

Step 1 Go to General > More Settings.

Step 2 Type a number (255 digits maximum) into the Device No. field.

Step 3 On the IR Remote:

Step 4 Press the DEV button.

Step 5 Use the Number buttons to enter the Device ID# that was entered into the NVR.

Step 6 Press Enter button to accept the new Device ID#.

No.

Name

Connections

POWER

Turns green when device is powered up.

HDD

Flickers red when data is being read from or written to HDD.

Tx/Rx

Flickers blue when network connection is functioning

properly.

USB Interface

Universal Serial Bus (USB) port for additional devices such as

USB mouse and USB Hard Disk Drive (HDD).

Network Video Recorder User Manual

Figure 1-3 Remote Control

Unpairing (Disabling) an IR Remote from a NVR

To unpair an IR Remote from a NVR so that the unit cannot control any NVR functions, proceed as

follows:

Press the DEV key on the IR Remote. Any existing Device ID# will be erased from the unit’s memory

and it will no longer function with the NVR.

(Re)-enabling the IR Remote requires pairing to a NVR. See “Pairing the IR Remote to a Specific

NVR (optional),” above.

The keys on the remote control closely resemble the ones on the front panel.

Network Video Recorder User Manual

Table 1-3 IR Remote Functions

No.

Name

Function Description

POWER

ON/OFF

• To Turn Power On:

- If User Has Not Changed the Default NVR Device ID# (255):

1. Press Power On/Off button (1).

- If User Has Changed the NVR Device ID#:

1. Press DEV button.

2. Press Number buttons to enter user-defined Device ID#.

3. Press Enter button.

4. Press Power button to start device.

• To Turn NVR Off:

- If User Is Logged On:

1. Hold Power On/Off button (1) down for five seconds to

display the “Yes/No” verification prompt.

2. Use Up/Down Arrow buttons (12) to highlight desired

selection.

3. Press Enter button (12) to accept selection.

- If User Is Not Logged On:

1. Hold Power On/Off button (1) down for five seconds to

display the user name/password prompt.

2. Press the Enter button (12) to display the on-screen keyboard.

3. Input the user name.

4. Press the Enter button (12) to accept input and dismiss the

on-screen keyboard.

5. Use the Down Arrow button (12) to move to the “Password”

field.

6. Input password (use on-screen keyboard or numeric buttons

(3) for numbers).

7. Press the Enter button (12) to accept input and dismiss the

on-screen keyboard.

8. Press the OK button on the screen to accept input and display

the Yes/No” verification prompt (use Up/Down Arrow buttons

(12) to move between fields)

9. Press Enter button (12) to accept selection.

Network Video Recorder User Manual

User name/password prompt depends on NVR is configuration.

See “System Configuration” section.

DEV

Enable IR Remote: Press DEV button, enter NVR Device ID# with

number keys, press Enter to pair unit with the NVR

Disable IR Remote: Press DEV button to clear Device ID#; unit will

no longer be paired with the NVR

Numerals

Switch to the corresponding channel in Live View or PTZ Control

mode

Input numbers in Edit mode

EDIT

Delete characters before cursor

Check the checkbox and select the ON/OFF switch

Adjust focus in the PTZ Control menu

Switch on-screen keyboards (upper and lower case alphabet,

symbols, and numerals)

REC

Enter Manual Record setting menu

Call a PTZ preset by using the numeric buttons in PTZ control

settings

Turn audio on/off in Playback mode

PLAY

Go to Playback mode

Auto scan in the PTZ Control menu

INFO

Reserved

VOIP

Switches between main and spot output

Zooms out the image in PTZ control mode

Return to Main menu (after successful login)

N/A

Show/hide full screen in Playback mode

DIRECTION

Navigate between fields and menu items

Use Up/Down buttons to speed up/slow down recorded video,

and Left/Right buttons to advance/rewind 30 secs in Playback

mode

Cycle through channels in Live View mode

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Control PTZ camera movement in PTZ control mode

ENTER

Confirm selection in any menu mode

Checks checkbox

Play or pause video in Playback mode

Advance video a single frame in single-frame Playback mode

Stop/start auto switch in auto-switch mode

PTZ

Enter PTZ Control mode

ESC

Go back to previous screen

N/A

RESERVED

Reserved

Select all items on a list

N/A

Switch between play and reverse play in Playback mode

PTZ Control

Adjust PTZ camera iris, focus, and zoom

Cycle through tab pages

Switch between channels in Synchronous Playback mode

Troubleshooting Remote Control:

Make sure you have installed batteries properly in the remote control. And you have to aim the

remote control at the IR receiver in the front panel.

If there is no response after you press any button on the remote, follow the procedure below to

troubleshoot.

Step 1 Go to Menu > Settings > General > More Settings by operating the front control panel or the

mouse.

Step 2 Check and remember NVR ID#. The default ID# is 255. This ID# is valid for all the IR remote

controls.

Step 3 Press the DEV button on the remote control.

Step 4 Enter the NVR ID# you set in step 2.

Step 5 Press the ENTER button on the remote.

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If the Status indicator on the front panel turns blue, the remote control is operating properly. If

the Status indicator does not turn blue and there is still no response from the remote, please

check the following:

 Batteries are installed correctly and the polarities of the batteries are not reversed.

 Batteries are fresh and not out of charge.

 IR receiver is not obstructed.

 No fluorescent lamp is used nearby

If the remote still can’t function properly, please change a remote and try again, or contact the

device provider.

Network Video Recorder User Manual

1.3 USB Mouse Operation

A regular 3-button (Left/Right/Scroll-wheel) USB mouse can also be used with this NVR. To use a

USB mouse:

Step 1 Plug USB mouse into one of the USB interfaces on the front panel of the NVR.

Step 2 The mouse should automatically be detected. If in a rare case that the mouse is not detected,

the possible reason may be that the two devices are not compatible, please refer to the

recommended the device list from your provider.

The operation of the mouse:

Table 1-4 Description of the Mouse Control

Name

Action

Description

Left-Click

Single-Click

Live view: Select channel and show the quick set

menu.

Menu: Select and enter.

Double-Click

Live view: Switch between single-screen and

multi-screen.

Click and Drag

PTZ control: pan, tilt and zoom.

Video tampering, privacy mask and motion detection:

Select target area.

Digital zoom-in: Drag and select target area.

Live view: Drag channel/time bar.

Right-Click

Single-Click

Live view: Show menu.

Menu: Exit current menu to upper level menu.

Scroll-Wheel

Scrolling up

Live view: Previous screen.

Menu: Previous item.

Scrolling

down

Live view: Next screen.

Menu: Next item.

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1.4 Input Method Description

Figure 1-4 Soft Keyboard (1)

Figure 1-5 Soft Keyboard (2)

Description of the buttons on the soft keyboard:

Table 1-5 Description of the Soft Keyboard Icons

Icon

Description

Icon

Description

…

Number

…

English letter

Lowercase/Uppercase

Backspace

Switch the keyboard

Space

Positioning the cursor

Exit

Symbols

Reserved

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1.5 Rear Panel

NVR-100MH-C and NVR-200MH-C Series

Figure 1-6 NVR-100MH-C and NVR-200MH-C Series

Table 1-6 Panel Description

NVR-100MH-C (/P) and NVR-200MH-C (/P) Series

Figure 1-7 NVR-100MH-C/4P Series

No.

Item

Description

Power Supply

12 VDC power supply.

Audio In

RCA connector for audio input.

HDMI Interface

HDMI video output connector.

LAN Network Interface

1 10 /100 /1000 Mbps self-adaptive Ethernet interface.

Audio Out

RCA connector for audio output.

VGA Interface

DB9 connector for VGA output. Display local video

output and menu.

USB Interface

Universal Serial Bus (USB) ports for additional devices

such as USB mouse and USB Hard Disk Drive (HDD).

Ground

Ground (needs to be connected when NVR starts up).

Power Switch

Switch for turning on/off the device.

Network Video Recorder User Manual

Figure 1-8 NVR-200MH-C/16P Series

Table 1-7 Panel Description

No.

Item

Description

Power Supply

100~240 VAC power supply.

Audio In

RCA connector for audio input.

HDMI Interface

HDMI video output connector.

LAN Network Interface

1 10 /100 /1000 Mbps self-adaptive Ethernet interface

Audio Out

RCA connector for audio output.

VGA Interface

DB9 connector for VGA output. Display local video

output and menu.

USB Interface

Universal Serial Bus (USB) ports for additional devices

such as USB mouse and USB Hard Disk Drive (HDD).

Ground

Ground (needs to be connected when NVR starts up).

Power Switch

Switch for turning on/off the device.

Network Interfaces

with PoE function

Network interfaces for the cameras and to provide

power over Ethernet.

Network Video Recorder User Manual

Chapter 2 Getting Started

2.1 Device Startup and Activation

2.1.1 Starting Up and Shutting Down the NVR

Purpose:

Proper startup and shutdown procedures are crucial to expanding the life of the NVR.

Before you start:

Check that the voltage of the extra power supply is the same with the NVR’s requirement, and the

ground connection is working properly.

Starting up the NVR:

Step 1 Check the power supply is plugged into an electrical outlet. It is HIGHLY recommended that

an Uninterruptible Power Supply (UPS) be used in conjunction with the device. The Power

indicator LED on the front panel should be red, indicating the device gets the power supply.

Step 2 Press the POWER button on the front panel. The Power indicator LED should turn blue

indicating that the unit begins to start up.

Step 3 After startup, the Power indicator LED remains blue. A splash screen with the status of the

HDD appears on the monitor. The row of icons at the bottom of the screen shows the HDD

status. ‘X’ means that the HDD is not installed or cannot be detected.

Shutting down the NVR

Steps:

There are two proper ways to shut down the NVR.

 OPTION 1: Standard shutdown

Step 1 Enter the Shutdown menu.

Menu > Shutdown

Figure 2-1 Shutdown Menu

Step 2 Click the Shutdown button.

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Step 3 Click the Yes button.

 OPTION 2: By operating the front panel

Step 1 Press and hold the POWER button on the front panel for 3 seconds.

Step 2 Enter the administrator’s username and password in the dialog box for authentication.

Step 3 Click the Yes button.

Do not press the POWER button again when the system is shutting down.

Rebooting the NVR

In the Shutdown menu, you can also reboot the NVR.

Step 1 Enter the Shutdown menu by clicking Menu > Shutdown.

Step 2 Click the Logout button to lock the NVR or the Reboot button to reboot the NVR.

2.1.2 Activating Your Device

Purpose:

For the first-time access, you need to activate the device by setting an admin password. No

operation is allowed before activation. You can also activate the device via Web Browser, SADP or

Client Software.

Step 1 Input the same password in the text field of Create New Password and Confirm New

Password.

Figure 2-2 Set Admin Password

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We highly recommend you create a strong password of your own choosing (Using a minimum of 8

characters, including at least three of the following categories: upper case letters, lower case

letters, numbers, and special characters.) in order to increase the security of your product. And we

recommend you reset your password regularly, especially in the high security system, resetting the

password monthly or weekly can better protect your product.

Step 2 In the IP Camera Activation text field, enter the password to activate the IP camera (s)

connected to the device.

Step 3 Click OK to save the password and activate the device.

Step 4 When the device is activated, the system pops up the message box to remind you to

remember the password. And you can click Yes to continue to export the GUID file for the

future password resetting.

Figure 2-3 Export GUID File Remind

Step 5 Insert the U flash disk to your device, and export the GUID file to the U flash disk in the Reset

Password interface. Please refer to Chapter2.1.5 Resetting Your Password for the

instructions of password resetting.

Figure 2-4 Export GUID File

Please keep your GUID file properly for future password resetting.

Network Video Recorder User Manual

If Admin’s password is modified, the following menu pops up. Optionally, click the Yes button to

duplicate the password to IP cameras that are connected with default protocol.

Figure 2-5 Attention Interface

2.1.3 Using the Unlock Pattern for Login

For the Admin user, you can configure the unlock pattern for device login.

Configuring the Unlock Pattern

Step 1 After the device is activated, you can enter the following interface to configure the device

unlock pattern.

Figure 2-6 Set Unlock Pattern

Step 2 Use the mouse to draw a pattern among the 9 dots on the screen. Release the mouse when

the pattern is done.

Network Video Recorder User Manual

Figure 2-7 Draw the Pattern

Connect at least 4 dots to draw the pattern.

Each dot can be connected for once only.

Step 3 Draw the same pattern again to confirm it. When the two patterns match, the pattern is

configured successfully.

Figure 2-8 Confirm the Pattern

If the two patterns are different, you must set the pattern again.

Network Video Recorder User Manual

Figure 2-9 Re-set the Pattern

Logging in via Unlock Pattern

 Only the admin user has the permission to unlock the device.

 Please configure the pattern first before unlocking. Please refer to Configuring the Unlock

Pattern

Step 1 Right click the mouse on the screen and select the menu to enter the interface as shown in

Figure 2.8.

Figure 2-10 Draw the Unlock Pattern

Step 2 Draw the pre-defined pattern to unlock to enter the menu operation.

Network Video Recorder User Manual

 If you have forgotten your pattern, you can select the Forget My Pattern or Switch User

option to enter the normal login dialog box.

 When the pattern you draw is different from the pattern you have configured, you should

try again.

 If you have drawn the wrong pattern for more than 5 times, the system will switch to the

normal login mode automatically.

Figure 2-11 Normal Login Dialog Box

2.1.4 Login and Logout

User Login

Purpose:

If NVR has logged out, you must login the device before operating the menu and other functions.

Step 1 Select the User Name in the dropdown list.

Figure 2-12 Login Interface

Step 2 Input password.

Step 3 Click OK to log in.

When you forget the password of the admin, you can click Forget Password to reset the password.

Please refer to Chapter 2.1.5 Resetting Your Password for details.

Network Video Recorder User Manual

In the Login dialog box, if you enter the wrong password 7 times, the current user account will be

locked for 60 seconds.

User Logout

Purpose:

After logging out, the monitor turns to the live view mode and if you want to perform any

operations, you need to enter user name and password log in again.

Step 1 Enter the Shutdown menu.

Menu > Shutdown

Figure 2-13 Logout

Step 2 Click Logout.

After you have logged out the system, menu operation on the screen is invalid. It is required to

input a user name and password to unlock the system.

2.1.5 Resetting Your Password

When you forget the password of the admin, you can reset the password by importing the GUID

file. The GUID file must be exported and saved in the local U flash disk after you have activated the

device (refer to Chapter 2.1.2 Activating Your Device).

Step 1 On the user login interface, click Forget Password to enter the Reset Password interface.

Please insert the U flash disk stored with the GUID file to the NVR before resetting password.

Network Video Recorder User Manual

Figure 2-14 Reset Password

Step 2 Select the GUID file from the U flash disk and click Import to import the file to the device.

If you have imported the wrong GUIE file for 7 times, you will be not allowed to reset the password

for 30 minutes.

Step 3 After the GUID file is successfully imported, enter the reset password interface to set the

new admin password. Refer to Chapter 2.1.2 Activating Your Device for details.

Step 4 Click OK to set the new password. You can export the new GUID file to the U flash disk for

future password resetting.

When the new password is set, the original GUID file will be invalid. The new GUID file should be

exported for future password resetting. You can also enter the User>User Management interface to

edit the admin user and export the GUID file.

2.2 Using Wizard for Basic Configuration

By default, the Setup Wizard starts once the NVR has loaded, as shown in Figure 2-15.

Network Video Recorder User Manual

Figure 2-15 Start Wizard Interface

Operating the Setup Wizard:

Step 1 The Setup Wizard can walk you through some important settings of the NVR. If you don’t

want to use the Setup Wizard at that moment, click the Cancel button. You can also choose

to use the Setup Wizard next time by leaving the “Start wizard when the device starts?”

checkbox checked.

Step 2 Click Next button to enter the date and time settings window, as shown in Figure 2-16.

Figure 2-16 Date and Time Settings

Step 3 After the time settings, click Next button which takes you back to the Network Setup Wizard

window, as shown in the following figure.

Network Video Recorder User Manual

Figure 2-17 Network Settings

Step 4 Click Next button after you configured the basic network parameters. Enter the HiLookVision

interface to configure the parameters. Please refer to Chapter 11.2.1 Configuring

HiLookVision for detailed instructions.

Step 5 Click Next button after you configured the basic network parameters. Then you will enter

the Advanced Network Parameter interface. You can enable UPnP, DDNS and set other

ports according to your need.

Figure 2-18 Advanced Network Parameters

Step 6 Click Next button after you configured the network parameters.

Step 7 Click Next button to enter the HDD Management window, shown in Figure 2-19.

Network Video Recorder User Manual

Figure 2-19 HDD Management

Step 8 To initialize the HDD, click the Init button. Initialization removes all the data saved in the

HDD.

Step 9 Click Next button. You enter the Adding IP Camera interface.

Step 10 Click Search to search the online IP Camera and the Security status shows whether it is

active or inactive. Before adding the camera, make sure the IP camera to be added is in

active status.

If the camera is in inactive status, you can click the inactive icon of the camera to set the

password to activate it. You can also select multiple cameras from the list and click the

One-touch Activate to activate the cameras in batch.

Click the Add to add the camera.

Figure 2-20 Search for IP Cameras

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When you check the checkbox of Enable H.265, the NVR can automatically switch to the H.265

stream of IP camera (which supports H.265 video format) for the initial access.

Step 11 Click Next button. Configure the recording for the added IP Cameras.

Figure 2-21 Record Settings

Step 12 Click OK to complete the startup Setup Wizard.

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2.3 Adding and Connecting the IP Cameras

2.3.1 Activating the IP Camera

Purpose:

Before adding the camera, make sure the IP camera to add is in active status.

You can activate the IP camera when activating the device. Refer to Chapter 2.1.2 Activating Your

Device.

Step 1 Select the Add IP Camera option from the right-click menu in live view mode or click Menu>

Camera> Camera to enter the IP camera management interface.

For the IP camera detected online in the same network segment, the Password status shows

whether it is active or inactive.

Figure 2-22 IP Camera Management Interface

Step 2 Click the inactive icon of the camera to enter the following interface to activate it. You can

also select multiple cameras from the list and click the One-touch Activate to activate the

cameras in batch.

Step 3 Set the password of the camera to activate it.

Use IP Camera Activation Password: when you check the checkbox, the camera (s) will be

configured with the same password which you set the device activation interface. Refer to

Chapter 2.1.2 Activating Your Device.

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Figure 2-23 Set New Password

Create New Password: If the admin password is not used, you must create the new password

for the camera and confirm it.

Strong Password recommended–We highly recommend you create a strong password of your own

choosing (Using a minimum of 8 characters, including at least three of the following categories:

upper case letters, lower case letters, numbers, and special characters.) in order to increase the

security of your product. And we recommend you reset your password regularly, especially in the

high security system, resetting the password monthly or weekly can better protect your product.

Step 4 Click OK to finish the acitavting of the IP camera. And the security status of camera will be

changed to Active.

2.3.2 Adding the Online IP Cameras

Purpose:

The main function of the NVR is to connect the network cameras and record the video got from it.

So before you can get a live view or record of the video, you should add the network cameras to

the connection list of the device.

Before you start:

Ensure the network connection is valid and correct. For detailed checking and configuring of the

network, please see Chapter Checking Network Traffic and Chapter Configuring Network Detection.

Adding the IP Cameras

 OPTION 1:

Step 1 Click to select an idle window in the live view mode.

Step 2 Click the icon in the center of the windw to pop up the adding IP camera interface.

Network Video Recorder User Manual

Figure 2-24 Icon of Adding IP Camera

Step 3 Select the detected IP camera and click the Add button to add it directly, and you can click

the Search button to refresh the online IP camera manually.

Figure 2-25 Quick Adding IP Camera Interface

Or you can choose to custom add the IP camera by editing the parameters in the

corresponding textfiled and then click the Add button to add it.

 OPTION 2:

Step 1 Select the Add IP Camera option from the right-click menu in live view mode or click Menu>

Camera> Camera to enter the IP camera management interface.

Network Video Recorder User Manual

Figure 2-26 Adding IP Camera Interface

Step 2 The online cameras with same network segment will be detected and displayed in the

camera list.

Step 3 Select the IP camera from the list and click the button to add the camera. Or you can

click the One-touch Adding button to add all cameras (with the same login password) from

the list.

Make sure the camera to add has already been activated.

Step 4 (For the encoders with multiple channels only) check the Channel Port checkbox in the pop-up

window, as shown in the following figure, and click OK to add multiple channels.

Figure 2-27 Selecting Multiple Channels

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 OPTION 3:

Step 1 On the IP Camera Management interface, click the Custom Adding button to pop up the Add

IP Camera (Custom) interface.

Figure 2-28 Custom Adding IP Camera Interface

Step 2 You can edit the IP address, protocol, management port, and other information of the IP

camera to be added.

If the IP camera to add has not been actiavated, you can activate it from the IP camera list on the

camera management interface.

Step 3 (Optional) Check the checkbox of Continue to Add to add other IP cameras.

Step 4 Click Add to add the camera. The successfully added cameras are listed in the interface.

Refer to the following table for the description of the icons

Network Video Recorder User Manual

Table 2-1 Description of Icons

Icon

Explanation

Icon

Explanation

Edit basic parameters of the

camera

Add the detected IP camera.

The camera is disconnected;

you can click the icon to get

the exception information of

camera.

Delete the IP camera

Play the live video of the

connected camera.

Advanced settings of the

camera.

Upgrade the connected IP

camera.

Security

Show the security status of

the camera to be

active/inactive or the

password strength

(strong/medium/weak/risk)

For the added IP cameras, the Security status shows the security level of the password of camera:

strong password, weak password and risk password.

Figure 2-29 Security Level of IP Camera’s Password

Enabling the Password of IP Camera Visible

For the admin login user account, you can check the checkbox of Show Password of IP Camera to

enable the show the passwords of the successfully added IP cameras in the list.

You must enter the admin password to confirm permission.

Network Video Recorder User Manual

Figure 2-30 List of Added IP Cameras

Enabling the H.265 Stream Access

You can check the checkbox of Enable H.265, the NVR can automatically switch to the H.265 stream

of IP camera (which supports H.265 video format) for the initial access.

2.3.3 Editing the Connected IP Cameras and Configuring

Customized Protocols

After the adding of the IP cameras, the basic information of the camera lists in the page, you can

configure the basic setting of the IP cameras.

Step 1 Click the icon to edit the parameters; you can edit the IP address, protocol and other

parameters.

Network Video Recorder User Manual

Figure 2-31 Edit the Parameters

Channel Port: If the connected device is an encoding device with multiple channels, you can

choose the channel to connect by selecting the channel port No. in the dropdown list.

Step 2 Click OK to save the settings and exit the editing interface.

 To edit advanced parameters:

Step 1 Drag the horizontal scroll bar to the right side and click the icon.

Figure 2-32 Network Configuration of the Camera

Step 2 You can edit the network information and the password of the camera.

Network Video Recorder User Manual

Figure 2-33 Password Configuration of the Camera

Step 3 Click OK to save the settings and exit the interface.

 Configuring the customized protocols

Purpose:

To connect the network cameras which are not configured with the standard protocols, you can

configure the customized protocols for them.

Step 1 Click the Protocol button in the custom adding IP camera interface to enter the protocol

management interface.

Figure 2-34 Protocol Management Interface

There are 16 customized protocols provided in the system, you can edit the protocol name;

and choose whether to enable the sub-stream.

Step 2 Choose the protocol type of transmission and choose the transfer protocols.

Network Video Recorder User Manual

Before customizing the protocol for the network camera, you have to contact the manufacturer of

the network camera to consult the URL (uniform resource locator) for getting main stream and

sub-stream.

The format of the URL is: [Type]://[IP Address of the network camera]:[Port]/[Path].

Example: rtsp://192.168.1.55:554/ch1/main/av_stream.

 Protocol Name: Edit the name for the custom protocol.

 Enable Substream: If the network camera does not support sub-stream or the sub-stream is

not needed leave the checkbox empty.

 Type: The network camera adopting custom protocol must support getting stream through

standard RTSP.

 Transfer Protocol: Select the transfer protocol for the custom protocol.

 Port: Set the port No. for the custom protocol.

 Path: Set the resource path for the custom protocol. E.g., ch1/main/av_stream.

The protocol type and the transfer protocols must be supported by the connected network

camera.

After adding the customized protocols, you can see the protocol name is listed in the dropdown

list, please refer to Figure 2-35.

Figure 2-35 Protocol Setting

Step 3 Choose the protocols you just added to validate the connection of the network camera.

Network Video Recorder User Manual

2.3.4 Editing IP Cameras Connected to the PoE Interfaces

This chapter is only applicable for the /P series NVR.

The PoE interfaces enables the NVR system to pass electrical power safely, along with data, on

Ethernet cabling to the connected network cameras.

Up to 4 network cameras can be connected to /4P models, 8 network cameras to /8P models, and

16 network cameras to /16P models. If you disable the PoE interface, you can also connect to the

online network cameras. And the PoE interface supports the Plug-and-Play function.

 To add Cameras for NVR supporting PoE function:

Before you start:

Connect the network cameras via the PoE interfaces.

Step 1 Enter the Camera Management interface.

Menu> Camera> IP Camera

Figure 2-36 List of Connected Cameras

The cameras connecting to the PoE interface cannot be deleted in this menu.

Step 2 Click the button, and select the Adding Method in the drop-down list.

• Plug-and-Play: It means that the camera is connected to the PoE interface, so in this case,

the parameters of the camera can’t be edited. The IP address of the camera can only be

edited in the Network Configuration interface, see Chapter 11.1 Configuring General

Settings for detailed information.

Network Video Recorder User Manual

Figure 2-37 Edit IP Camera Interface - Plug-and-Play

• Manual: You can disable the PoE interface by selecting the manual while the current

channel can be used as a normal channel and the parameters can also be edited.

Input the IP address, the user name and password of administrator manually, and click OK

to add the IP camera.

Figure 2-38 Edit IP Camera Interface - Manual

Network Video Recorder User Manual

2.3.5 Configuring PoE Interface

This chapter is only applicable for the /P series NVR.

When it requires long-distance PoE transmission (100 to 300 m), you can configure the PoE

channel to the long network cable mode.

Step 1 Enter the PoE Configuration interface.

Menu> Camera> Camera>PoE Configuration

Step 2 Click the radio button of each POE channel to switch and . You can click the radio

button of PoE Channel to enable or disable the long network cable mode.

ON: Long-distance (100 - 300 meters) network transmissions via POE interface.

OFF: Short-distance (< 100 meters) network transmission via POE interface.

Figure 2-39 Configure PoE Interface

Network Video Recorder User Manual

 The PoE is enabled with the short network cable mode (OFF) by default.

 The bandwidth of IP camera connected to the PoE via long network cable (100 - 300 meters)

cannot exceed 6 MP.

 The allowed max. long network cable may be less than 300 meters depending on different

IP camera models and cable materials.

 When the transmission distance reaches 100 to 250 meters, you must use the CAT5E or

CAT6 network cable to connect with the PoE interface.

 When the transmission distance reaches 250 to 300 meters, you must use the CAT6

network cable to connect with the PoE interface.

 Refer to the Appendix 16.3 List of IP Cameras Connected to PoE by Long Network Cable

(100 - 300 m) for the list of IP cameras.

You can check the connecting status and power information of PoE channel on the interface.

Step 3 Click Back to finish the settings.

Network Video Recorder User Manual

Chapter 3 Live View

3.1 Introduction of Live View

Live view shows you the video image getting from each camera in real time. The NVR

automatically enters Live View mode when powered on. It is also at the very top of the menu

hierarchy, thus pressing the ESC many times (depending on which menu you’re on) brings you to

the Live View mode.

Live View Icons

In the live view mode, there are icons at the upper-right of the screen for each channel, showing

the status of the record and alarm in the channel, so that you can know whether the channel is

recorded, or whether there are alarms occur as soon as possible.

Table 3-1 Description of Live View Icons

Icons

Description

Alarm (video loss, video tampering, motion detection, VCA and

sensor alarm)

Record (manual record, schedule record, motion detection, VCA

and alarm triggered record)

Alarm and Record

Event/Exception (motion detection, VCA, sensor alarm or

exception information, appears at the lower-left corner of the

screen. Please refer to Chapter 8.6 Setting Alarm Response Actions

for details.)

Network Video Recorder User Manual

3.2 Operations in Live View Mode

In live view mode, there are many functions provided. The functions are listed below.

• Single Screen: showing only one screen on the monitor.

• Multi-screen: showing multiple screens on the monitor simultaneously.

• Auto-switch: the screen is auto switched to the next one. And you must set the dwell time for

each screen on the configuration menu before enabling the auto-switch.

Menu>Configuration>Live View>Dwell Time.

• Start Recording: continuous record and motion detection record are supported.

• Output Mode: select the output mode to Standard, Bright, Gentle or Vivid.

• Add IP Camera: the shortcut to the IP camera management interface.

• Playback: playback the recorded videos for current day.

• Aux Monitor: the NVR checks the connection of the output interfaces to define the main and

auxiliary output interfaces. The priority level for the main and aux output is HDMI > VGA.

When both the HDMI and VGA are connected, the HDMI is used as main output and the VGA is

used as the aux output.

When the aux output is enabled, the main output cannot perform any operation, and you can do

some basic operation on the live view mode for the Aux output.

Network Video Recorder User Manual

3.2.1 Front Panel Operation on Live View

Table 3-2 Front Panel Operation in Live View

Functions

Front Panel Operation

Show single screen

Press the corresponding Alphanumeric button. E.g. Press 2 to

display only the screen for channel 2.

Show multi-screen

Press the PREV/FOCUS- button.

Manually switch

screens

Next screen: right/down direction button.

Previous screen: left/up direction button.

Auto-switch

Press Enter button.

Playback

Press Play button.

Switch between

main and aux

output

Press Main/Aux button.

3.2.2 Using the Mouse in Live View

Table 3-3 Mouse Operation in Live View

Name

Description

Common Menu

Quick access to the sub-menus which you frequently visit.

Enter the main menu of the system by right clicking the

mouse.

Single Screen

Switch to the single full screen by choosing channel number

from the dropdown list.

Multi-screen

Adjust the screen layout by choosing from the dropdown list.

Previous Screen

Switch to the previous screen.

Next Screen

Switch to the next screen.

Start/Stop

Auto-switch

Enable/disable the auto-switch of the screens.

Start Recording

Start continuous recording or motion detection recording of

all channels.

Add IP Camera

Enter the IP Camera Management interface, and manage the

cameras.

Playback

Enter the playback interface and start playing back the video

of the selected channel immediately.

Network Video Recorder User Manual

PTZ

Enter the PTZ control interface.

Output Mode

Four modes of output supported, including Standard, Bright,

Gentle and Vivid.

Aux Monitor

Switch to the auxiliary output mode and the operation for

the main output is disabled.

 The dwell time of the live view configuration must be set before using Start Auto-switch.

 If you enter Aux monitor mode and the Aux monitor is not connected, the mouse operation

is disabled; you need to switch back to the Main output with the MAIN/AUX button on the

front panel or remote.

 If the corresponding camera supports intelligent function, the Reboot Intelligence option is

included when right-clicking mouse on this camera.

Figure 3-1 Right-click Menu

3.2.3 Using an Auxiliary Monitor

Certain features of the Live View are also available while in an Aux monitor. These features

include:

 Single Screen: Switch to a full screen display of the selected camera. Camera can be selected

from a dropdown list.

 Multi-screen: Switch between different display layout options. Layout options can be selected

from a dropdown list.

 Next Screen: When displaying less than the maximum number of cameras in Live View, clicking

this feature will switch to the next set of displays.

 Playback: Enter into Playback mode.

 PTZ Control: Enter PTZ Control mode.

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 Main Monitor: Enter Main operation mode.

In the live view mode of the main output monitor, the menu operation is not available while Aux

output mode is enabled.

3.2.4 Quick Setting Toolbar in Live View Mode

On the screen of each channel, there is a quick setting toolbar which shows when you single click

the mouse in the corresponding screen.

Figure 3-2 Quick Setting Toolbar

Table 3-4 Description of Quick Setting Toolbar Icons

Icon

Description

Icon

Description

Icon

Description

Enable/Disable

Manual Record

Instant

Playback

Mute/Audio

Capture

PTZ Control

Digital Zoom

Image Settings

Live View

Strategy

Information

Main/Sub-Stre

Instant Playback only shows the record in last five minutes. If no record is found, it means

there is no record during the last five minutes.

Digital Zoom is for zooming in the live image. You can zoom in the image to different

proportions (1 to16X) by moving the sliding bar from to . You can also scroll the mouse

wheel to control the zoom in/out.

Network Video Recorder User Manual

Figure 3-3 Digital Zoom

Image Settings icon can be selected to enter the Image Settings menu.

You can set the image parameters like brightness, contrast, saturation and hue according to the

actual demand.

Figure 3-4 Image Settings- Customize

Live View Strategy can be selected to set strategy, including Real-time, Balanced, Fluency.

Figure 3-5 Live View Strategy

Network Video Recorder User Manual

Face detection function can be used to detect the human faces in live view mode and save in

HDD. When there are human faces with the specified size detected in the front of the camera, the

device will capture the human face and save in HDD.

Move the mouse onto the icon to show the real-time stream information, including the frame

rate, bitrate, resolution and stream type.

Figure 3-6 Information

3.3 Adjusting Live View Settings

Purpose:

Live View settings can be customized according to different needs. You can configure the output

interface, dwell time for screen to be shown, mute or turning on the audio, the screen number for

each channel, etc.

Step 1 Enter the Live View Settings interface.

Menu> Configuration> Live View

Figure 3-7 Live View-General

The settings available in this menu include:

 Video Output Interface: Select the video output to configure the live view parameters.

 Live View Mode: Select the display mode to be used for live view.

 Dwell Time: The time in seconds to dwell between switching of channels when enabling

auto-switch in Live View.

Network Video Recorder User Manual

 Enable Audio Output: Enables/disables audio output for the selected video output.

 Volume: Adjust the volume of live view, playback and two-way audio for the selected output

interface.

 Event Output: Designates the output to show event video.

 Full Screen Monitoring Dwell Time: The time in seconds to show alarm event screen.

Step 2 Set cameras order.

Figure 3-8 Live View- Camera Order

1) Select a View mode in , including 1/4/6/8/16-window division modes are

supported depending on different models.

2) Select the small window, and double-click on the channel number to display the channel

on the window.

3) You can click button to start live view for all the channels and click to stop all the

live view.

4) Click the Apply button to save the setting.

You can also click-and-drag the camera to the desired window on the live view interface to set

the camera order.

Step 3 Set the stream type for live view of camera.

1) Click the More Settings to enter the more settings interface.

2) Select the camera to configure from the list.

3) Select the stream type to main stream, sub-stream or Auto.

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Figure 3-9 Stream Type Settings

4) Click Apply to save the settings.

5) (Optional) You can click the Copy button to copy the stream type settings of the current

camera to other camera (s).

Network Video Recorder User Manual

3.4 Channel-zero Encoding

Purpose:

Sometimes you need to get a remote view of many channels in real time from web browser or

CMS (Client Management System) software, in order to decrease the bandwidth requirement

without affecting the image quality, channel-zero encoding is supported as an option for you.

Step 1 Enter the Live View Settings interface.

Menu > Configuration> Live View

Step 2 Select the Channel-Zero Encoding tab.

Figure 3-10 Live View- Channel-Zero Encoding

Step 3 Check the checkbox after Enable Channel Zero Encoding.

Step 4 Configure the Frame Rate, Max. Bitrate Mode and Max. Bitrate.

After you set the Channel-Zero encoding, you can get a view in the remote client or web

browser of 16 channels in one screen.

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Chapter 4 PTZ Controls

4.1 Configuring PTZ Settings

Purpose:

Follow the procedure to set the parameters for PTZ. The configuring of the PTZ parameters should

be done before you control the PTZ camera.

Step 1 Enter the PTZ Settings interface.

Menu >Camera> PTZ

Figure 4-1 PTZ Settings

Step 2 Click the PTZ Parameters button to set the PTZ parameters.

Figure 4-2 PTZ- General

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Step 3 Choose the camera for PTZ setting in the Camera dropdown list.

Step 4 Enter the parameters of the PTZ camera.

All the parameters should be exactly the same as the PTZ camera parameters.

Step 5 Click Apply button to save the settings.

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4.2 Setting PTZ Presets, Patrols & Patterns

Before you start:

Please make sure that the presets, patrols and patterns should be supported by PTZ protocols.

4.2.1 Customizing Presets

Purpose:

Follow the steps to set the Preset location which you want the PTZ camera to point to when an

event takes place.

Step 1 Enter the PTZ Control interface.

Menu>Camera>PTZ

Figure 4-3 PTZ Settings

Step 2 Use the directional button to wheel the camera to the location where you want to set preset;

and the zoom and focus operations can be recorded in the preset as well.

Step 3 Enter the preset No. (1~255) in the preset text field, and click the Set button to link the

location to the preset.

Repeat the steps2-3 to save more presets.

You can click the Clear button to clear the location information of the preset, or click the

Clear All button to clear the location information of all the presets.

4.2.2 Calling Presets

Purpose:

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This feature enables the camera to point to a specified position such as a window when an event

takes place.

Step 1 Click the button PTZ in the lower-right corner of the PTZ setting interface;

Or press the PTZ button on the front panel or click the PTZ Control icon in the quick

setting bar, or select the PTZ option in the right-click menu to show the PTZ control panel.

Step 2 Choose Camera in the dropdown list.

Step 3 Click the button to show the general settings of the PTZ control.

Figure 4-4 PTZ Panel - General

Step 4 Click to enter the preset No. in the corresponding text field.

Step 5 Click the Call Preset button to call it.

4.2.3 Customizing Patrols

Purpose:

Patrols can be set to move the PTZ to different key points and have it stay there for a set duration

before moving on to the next key point. The key points are corresponding to the presets. The

presets can be set following the steps above in Customizing Presets.

Step 1 Enter the PTZ Control interface.

Menu>Camera>PTZ

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Figure 4-5 PTZ Settings

Step 2 Select patrol No. in the drop-down list of patrol.

Step 3 Click the Set button to add key points for the patrol.

Figure 4-6 Key point Configuration

Step 4 Configure key point parameters, such as the key point No., duration of staying for one key

point and speed of patrol. The key point is corresponding to the preset. The Key Point No.

determines the order at which the PTZ will follow while cycling through the patrol. The

Duration refers to the time span to stay at the corresponding key point. The Speed defines

the speed at which the PTZ will move from one key point to the next.

Step 5 Click the Add button to add the next key point to the patrol, or you can click the OK button

to save the key point to the patrol.

You can delete all the key points by clicking the Clear button for the selected patrol, or click

the Clear All button to delete all the key pints for all patrols.

4.2.4 Calling Patrols

Purpose:

Calling a patrol makes the PTZ to move according the predefined patrol path.

Step 1 Click the button PTZ in the lower-right corner of the PTZ setting interface;

Network Video Recorder User Manual

Or press the PTZ button on the front panel or click the PTZ Control icon in the quick

setting bar, or select the PTZ option in the right-click menu to show the PTZ control panel.

Step 2 Click the button to show the general settings of the PTZ control.

Figure 4-7 PTZ Panel - General

Step 3 Select a patrol in the dropdown list and click the Call Patrol button to call it.

Step 4 You can click the Stop Patrol button to stop calling it.

4.2.5 Customizing Patterns

Purpose:

Patterns can be set by recording the movement of the PTZ. You can call the pattern to make the

PTZ movement according to the predefined path.

Step 1 Enter the PTZ Control interface.

Menu > Camera > PTZ

Figure 4-8 PTZ Settings

Step 2 Choose pattern number in the dropdown list.

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Step 3 Click the Start button and click corresponding buttons in the control panel to move the PTZ

camera, and click the Stop button to stop it.

The movement of the PTZ is recorded as the pattern.

4.2.6 Calling Patterns

Purpose:

Follow the procedure to move the PTZ camera according to the predefined patterns.

Step 1 Click the button PTZ in the lower-right corner of the PTZ setting interface;

Or press the PTZ button on the front panel or click the PTZ Control icon in the quick

setting bar, or select the PTZ option in the right-click menu to show the PTZ control panel.

Step 2 Click the button to show the general settings of the PTZ control.

Figure 4-9 PTZ Panel - General

Step 3 Click the Call Pattern button to call it.

Step 4 Click the Stop Pattern button to stop calling it.

4.2.7 Customizing Linear Scan Limit

Purpose:

The Linear Scan can be enabled to trigger the scan in the horizantal direction in the predefined

range.

This function is supported by some certain models.

Step 1 Enter the PTZ Control interface.

Menu > Camera > PTZ

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Figure 4-10 PTZ Settings

Step 2 Use the directional button to wheel the camera to the location where you want to set the

limit, and click the Left Limit or Right Limit button to link the location to the corresponding

limit.

The speed dome starts linear scan from the left limit to the right limit, and you must set the left

limit on the left side of the right limit, as well the angle from the left limit to the right limit should

be no more than 180º.

4.2.8 Calling Linear Scan

Before operating this function, make sure the connected camera supports the linear scan and is in

HIKVISION protocol.

Purpose:

Follow the procedure to call the linear scan in the predefined scan range.

Step 1 Click the button PTZ in the lower-right corner of the PTZ setting interface;

Or press the PTZ button on the front panel or click the PTZ Control icon in the quick

setting bar to enter the PTZ setting menu in live view mode.

Step 2 Click the button to show the one-touch function of the PTZ control.

Network Video Recorder User Manual

Figure 4-11 PTZ Panel - One-touch

Step 3 Click Linear Scan button to start the linear scan and click the Linear Scan button again to

stop it.

You can click the Restore button to clear the defined left limit and right limit data and the

dome needs to reboot to make settings take effect.

4.2.9 One-touch Park

Before operating this function, make sure the connected camera supports the linear scan and is in

HIKVISION protocol.

Purpose:

For some certain model of the speed dome, it can be configured to start a predefined park action

(scan, preset, patrol and etc.) automatically after a period of inactivity (park time).

Step 1 Click the button PTZ in the lower-right corner of the PTZ setting interface;

Or press the PTZ button on the front panel or click the PTZ Control icon in the quick

setting bar to enter the PTZ setting menu in live view mode.

Step 2 Click the button to show the one-touch function of the PTZ control.

Figure 4-12 PTZ Panel - One-touch

Network Video Recorder User Manual

Step 3 There are 3 one-touch park types selectable, click the corresponding button to activate the

park action.

Park (Quick Patrol): The dome starts patrol from the predefined preset 1 to preset 32 in

order after the park time. The undefined preset will be skipped.

Park (Patrol 1): The dome starts move according to the predefined patrol 1 path after the

park time.

Park (Preset 1): The dome moves to the predefined preset 1 location after the park time.

The park time can only be set through the speed dome configuration interface, by default the

value is 5s.

Step 4 Click the button again to inactivate it.

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4.3 PTZ Control Panel

To enter the PTZ control panel, there are two ways supported.

OPTION 1:

In the PTZ settings interface, click the PTZ button on the lower-right corner which is next to the

Back button.

OPTION 2:

In the Live View mode, you can press the PTZ Control button on the front panel or on the remote

control, or choose the PTZ Control icon , or select the PTZ option in the right-click menu.

Click the Configuration button on the control panel, and you can enter the PTZ Settings interface.

In PTZ control mode, the PTZ panel will be displayed when a mouse is connected with the device. If

no mouse is connected, the icon appears in the lower-left corner of the window, indicating

that this camera is in PTZ control mode.

Figure 4-13 PTZ Panel

Network Video Recorder User Manual

Table 4-1 Description of the PTZ panel icons

Icon

Description

Icon

Description

Icon

Description

Direction

button and the

auto-cycle

button

Zoom+, Focus+,

Iris+

Zoom-, Focus-,

Iris-

The speed of

the PTZ

movement

Light on/off

Wiper on/off

3D Positioning

Image

Centralization

Switch to the

PTZ control

interface

Switch to the

one-touch

control

interface

Switch to the

general

settings

interface

Previous item

Next item

Start pattern /

patrol

Stop the patrol

/ pattern

movement

Exit

Minimize

windows

Network Video Recorder User Manual

Chapter 5 Recording Settings

5.1 Configuring Parameters

Purpose:

By configuring the parameters you can define the parameters which affect the image quality, such

as the transmission stream type, the resolution and so on.

Before you start:

1) Make sure that the HDD has already been installed. If not, please install a HDD and

initialize it. (Menu>HDD>General)

Figure 5-1 HDD- General

2) Check the storage mode of the HDD

Click Advanced to check the storage mode of the HDD.

If the HDD mode is Quota, please set the maximum record capacity and maximum picture

capacity. For detailed information, see Chapter Configuring Quota Mode.

If the HDD mode is Group, you should set the HDD group. For detailed information, see

Chapter Configuring HDD Group for Recording.

Figure 5-2 HDD- Advanced

Step 1 Enter the Record settings interface to configure the recording parameters:

Menu > Record > Parameters

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Figure 5-3 Recording Parameters

Step 2 Parameters Setting for Recording

1) Select Record tab page to configure. You can configure the stream type, the resolution,

and other parameters on your demand.

Video Encode: select the video encoding to H.265 or H.264.

Enable H.264+ Mode: check the checkbox to enable. Once enabled, the Max. Bitrate

Mode, Max. Bitrate(Kbps) and Max. Bitrate Range Recommend are not configurable.

Enabling it helps to ensure the high video quality with a lowered bitrate.

The H.265 and H.264+ should be supported by the connected IP camera.

2) Click the More Settings button to set the advanced parameters for recording and then

click OK button to finish editing.

Figure 5-4 More Settings

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Pre-record: The time you set to record before the scheduled time or event. For example,

when an alarm triggers the recording at 10:00, and if you set the pre-record time as 5

seconds, the camera records at 9:59:55.

Post-record: The time you set to record after the event or the scheduled time. For

example, when an alarm triggered recording ends at 11:00, and if you set the post-record

time as 5 seconds, it records till 11:00:05.

Expired Time: The expired time is period for a recorded file to be kept in the HDD. When

the deadline is reached, the file will be deleted. If you set the expired time to 0, the file

will not be deleted. The actual keeping time for the file should be determined by the

capacity of the HDD.

Redundant Record/Capture: By enabling redundant record or capture you save the record

and captured picture in the redundant HDD. See Chapter Configuring Redundant

Recording.

Record Audio: Check the checkbox to enable or disable audio recording.

Video Stream: Main stream and sub-stream are selectable for recording. When you select

sub-stream, you can record for a longer time with the same storage space.

3) Click Apply to save the settings.

You can enable the ANR (Automatic Network Replenishment) function via the web browser

(Configuration > Storage > Schedule Settings > Advanced) to save the video files in the IP camera

when the network is disconnected, and synchronize the files to the NVR when the network is

resumed.

 The redundant record/capture is used when you want to save the record files or captured

pictures in the redundant HDD. You must configure the redundant HDD in HDD settings. For

detailed information, see Chapter 12.3.2 .

 The parameters of Main Stream (Event) are read-only.

Step 3 Parameters Settings for Sub-stream

1) Enter the Sub-stream tab page.

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Figure 5-5 Sub-stream Parameters

2) Configure the parameters of the camera.

3) Click Apply to save the settings.

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5.2 Configuring Recording Schedule

Purpose:

Set the record schedule, and then the camera automatically starts/stops recording according to the

configured schedule.

In this chapter, we take the record schedule procedure as an example, and the same procedure can

be applied to configure schedule for both recording and capture. To schedule the automatic

capture, you need to choose the Capture tab in the Schedule interface.

Step 1 Enter the Record Schedule interface.

Menu>Record >Schedule

Step 2 Configure Record Schedule

1) Select Record Schedule.

Different recording types are marked in different color icons.

Continuous: scheduled recording.

Event: recording triggered by all event triggered alarm.

Motion: recording triggered by motion detection.

Alarm: recording triggered by alarm.

M/A: recording triggered by either motion detection or alarm.

M&A: recording triggered by motion detection and alarm.

You can delete the set schedule by clicking the None icon.

2) Choose the camera you want to configure.

3) Select the check box after the Enable Schedule item.

4) Click Edit button or click on the color icon under the edit button and draw the schedule

line on the panel.

Edit the schedule:

Network Video Recorder User Manual

Figure 5-6 Recording Schedule Interface

The all-day continuous recording is configured for the device by factory default.

I. In the message box, you can choose the day to which you want to set schedule.

Figure 5-7 Recording Schedule Interface

You can click the button to set the accurate time of the schedule.

II. To schedule an all-day recording, check the checkbox after the All Day item.

Figure 5-8 Edit Schedule

III. To arrange other schedule, set the Start/End time for each period.

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Up to 8 periods can be configured for each day. And the time periods can’t be overlapped each

other.

IV. Select the record type in the dropdown list.

 To enable Motion, Alarm, M | A (motion or alarm), M & A (motion and alarm) and VCA

(Video Content Analysis) triggered recording and capture, you must configure the motion

detection settings, alarm input settings or VCA settings as well. For detailed information,

refer to Chapter 8.1 and Chapter 9.

 The VCA settings are only available to the smart IP cameras.

Repeat the above edit schedule steps to schedule recording or capture for other days in

the week. If the schedule can also be applied to other days, click Copy.

Figure 1. 1 Copy Schedule to Other Days

V. Click OK to save setting and back to upper level menu.

VI. Click Apply in the Record Schedule interface to save the settings.

Draw the schedule:

I. Click on the color icons, you can choose the schedule type as continuous or event.

Network Video Recorder User Manual

Figure 5-9 Draw the Schedule

II. Click the Apply button to validate the settings.

Step 3 (Optional) If the settings can also be used to other channels, click Copy, and then choose the

channel to which you want to copy.

Step 4 Click Apply to save the settings.

Figure 5-10 Copy Schedule to Other Channels

Network Video Recorder User Manual

5.3 Configuring Motion Detection Recording

Purpose:

Follow the steps to set the motion detection. In the live view mode, once a motion detection event

takes place, the NVR can analyze it and take alarm response actions. Enabling motion detection

function can trigger certain channels to start recording, or trigger full screen monitoring, audio

warning, notify the surveillance center and so on. In this chapter, you can follow the steps to

schedule a record which triggered by the detected motion.

Step 1 Enter the Motion Detection interface.

Menu>Camera>Motion

Figure 5-11 Motion Detection

Step 2 Configure Motion Detection:

1) Choose camera you want to configure.

2) Check the checkbox after Enable Motion Detection.

3) Drag and draw the area for motion detection by mouse. If you want to set the motion

detection for all the area shot by the camera, click Full Screen. To clear the motion

detection area, click Clear.

4) Click Settings, and the message box for channel information pops up.

Network Video Recorder User Manual

Figure 5-12 Motion Detection Handling

1) Select the channels which you want the motion detection event to trigger recording.

2) Click Apply to save the settings.

3) Click OK to back to the upper level menu.

4) Exit the Motion Detection menu.

Step 3 Edit the Motion Detection Record Schedule. For the detailed information of schedule

configuration, see Chapter Configuring Recording Schedule.

Network Video Recorder User Manual

5.4 Configuring Alarm Triggered Recording

Purpose:

Follow the procedure to configure alarm triggered recording.

Step 1 Enter the Alarm settings interface.

Menu> Configuration> Alarm

Figure 5-13 Alarm Settings

Step 2 Click Alarm Input.

Figure 5-14 Alarm Settings- Alarm Input

1) Select Alarm Input number and configure alarm parameters.

2) Choose N.O (normally open) or N.C (normally closed) for alarm type.

3) Check the checkbox for Setting .

4) Click Settings.

Network Video Recorder User Manual

Figure 5-15 Alarm Settings

5) Choose the alarm triggered recording channel.

6) Check the checkbox to select channel.

7) Click Apply to save settings.

8) Click OK to back to the upper level menu.

Repeat the above steps to configure other alarm input parameters.

If the settings can also be applied to other alarm inputs, click Copy and choose the alarm input

number.

Figure 5-16 Copy Alarm Input

Step 3 Edit the Alarm triggered record in the Record/Capture Schedule setting interface. For the

detailed information of schedule configuration, see Chapter Configuring Recording Schedule.

Network Video Recorder User Manual

5.5 Configuring VCA Event Recording

Purpose:

The event triggered recording can be configured through the menu. Then events include the

motion detection, alarm and VCA events (face detection/face capture, line crossing detection,

intrusion detection, region entrance detection, region exiting detection, loitering detection, people

gathering detection, fast moving detection, parking detection, unattended baggage detection,

object removal detection, audio loss exception detection, sudden change of sound intensity

detection, and defocus detection).

Step 1 Enter the VCA settings interface and select a camera for the VCA settings.

Menu > Camera > VCA

Figure 5-17 VCA Settings

Step 2 Configure the detection rules for VCA events. For details, please refer to Chapter 9 VCA

Alarm.

Step 3 Click the icon to configure the alarm linkage actions for the VCA events.

Step 4 Select Trigger Channel tab and select one or more channels which will start to record when

VCA alarm is triggered.

Step 5 Click Apply to save the settings

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Figure 5-18 Set Trigger Camera of VCA Alarm

The PTZ Linking function is only available for the VCA settings of IP cameras.

Step 6 Enter Record Schedule settings interface (Menu > Record > Schedule > Record Schedule),

and then set VCA as the record type. For details, see step 2 in Chapter 5.2 Configuring

Recording Schedule.

Network Video Recorder User Manual

5.6 Manual Recording

Purpose:

Follow the steps to set parameters for the manual recording and continuous capture. Using manual

recording and continuous capture, you need to manually cancel the record and capture. The

manual recording and manual continuous capture is prior to the scheduled recording and capture.

Step 1 Enter the Manual settings interface.

Menu> Manual

Or press the REC/SHOT button on the front panel.

Figure 5-19 Manual Record

Step 2 Enable the Manual Recording.

1) Select Record on the left bar.

2) Click the status button before camera number to change to .

Step 3 Disable manual record.

Click the status button to change to .

Green icon means that the channel is configured the record schedule. After rebooting, all the

manual records enabled will be canceled.

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5.7 Configuring Holiday Recording

Purpose:

Follow the steps to configure the record schedule on holiday for that year. You may want to have

different plan for recording and capture on holiday.

Step 1 Enter the Record setting interface.

Menu > Record > Holiday

Figure 5-20 Holiday Settings

Step 2 Enable Edit Holiday schedule.

1) Click to enter the Edit interface.

Figure 5-21 Edit Holiday Settings

Network Video Recorder User Manual

2) Check the checkbox after Enable Holiday.

3) Select Mode from the dropdown list.

4) There are three different modes for the date format to configure holiday schedule.

5) Set the start and end date.

6) Click Apply to save settings.

7) Click OK to exit the Edit interface.

Step 3 Enter Record/Capture Schedule settings interface to edit the holiday recording schedule. See

Chapter 6.2 Configuring Recording Schedule.

Network Video Recorder User Manual

5.8 Configuring Redundant Recording

Purpose:

Enabling redundant recording, which means saving the record files and captured pictures not only

in the R/W HDD but also in the redundant HDD, will effectively enhance the data safety and

reliability. .

Step 1 Enter HDD Information interface.

Menu> HDD

Figure 5-22 HDD General

Step 2 Select the HDD and click to enter the Local HDD Settings interface.

1) Set the HDD property to Redundancy.

Figure 5-23 HDD General-Editing

2) Click Apply to save the settings.

3) Click OK to back to the upper level menu.

You must set the Storage mode in the HDD advanced settings to Group before you set the HDD

property to Redundant. For detailed information, please refer to Chapter 11.4.1 Setting HDD

Property. There should be at least another HDD which is in Read/Write status.

Step 3 Enter the Record setting interface.

Menu> Record> Parameters

1) Select Record tab.

Network Video Recorder User Manual

2) Click More Settings to enter the following interface.

Figure 5-24 Record Parameters

3) Select Camera you want to configure in the drop-down list.

4) Check the checkbox of Redundant Record/Capture.

5) Click OK to save settings and back to the upper level menu.

Repeat the above steps for configuring other channels.

Network Video Recorder User Manual

5.9 Configuring HDD Group for Recording

Purpose:

You can group the HDDs and save the record files and captured pictures in certain HDD group.

Step 1 Enter HDD setting interface.

Menu>HDD

Figure 5-25 HDD General

Step 2 Select Advanced on the left side menu.

Figure 5-26 Storage Mode

Check whether the storage mode of the HDD is Group. If not, set it to Group. For detailed

information, please refer to Chapter 14.4 Managing HDD Group.

Step 3 Select General in the left side menu

Step 4 Click to enter editing interface.

Step 5 Configuring HDD group.

1) Choose a group number for the HDD group.

2) Click Apply and then in the pop-up message box, click Yes to save your settings.

3) Click OK to back to the upper level menu.

4) Repeat the above steps to configure more HDD groups.

Step 6 Choose the Channels which you want to save the record files in the HDD group.

1) Select Advanced on the left bar.

2) Choose Group number in the dropdown list of Record on HDD Group

3) Check the channels you want to save in this group.

4) Click Apply to save settings.

After having configured the HDD groups, you can configure the Recording settings following the

procedure provided in Chapter 5.2-5.7.

Network Video Recorder User Manual

5.10 Files Protection

Purpose:

You can lock the recording files or set the HDD property to Read-only to protect the record files

from being overwritten.

5.10.1 Locking the Recording Files

 Lock File when Playback

Step 1 Enter Playback interface.

Menu> Playback

Step 2 Check the checkbox of channel(s) in the channel list and then double-click to select a date on

the calendar.

Figure 5-27 Normal/Smart Playback

Step 3 During playback, click the button to lock the current recording file.

In the multi-channel playback mde, clicking the button will lock all the record files related to

the playback channels.

Step 4 You can click the button to pop up the file management interface. Click the Locked File

tab to check and export the locked files.

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Figure 5-28 Locked File Management

In the File Management interface, you can also click to change it to to unlock the file

and the file is not protected.

 Lock File when Export

Step 1 Enter Export setting interface.

Menu> Export

Figure 5-29 Export

Step 2 Select the channels you want to search by checking the checkbox to .

Step 3 Configure the record type, file type start/end time.

Step 4 Click Search to show the results.

Figure 5-30 Export- Search Result

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Step 5 Protect the record files.

1) Find the record files you want to protect, and then click the icon which will turn to , indicating

that the file is locked.

The record files of which the recording is still not completed cannot be locked.

2) Click to change it to to unlock the file and the file is not protected.

Figure 5-31 Unlocking Attention

5.10.2 Setting HDD Property to Read-only

Step 1 Enter HDD setting interface.

Menu> HDD

Figure 5-32 HDD General

Step 2 Click to edit the HDD you want to protect.

Figure 5-33 HDD General- Editing

To edit HDD property, you need to set the storage mode of the HDD to Group. See Chapter

Managing HDD Group.

Step 3 Set the HDD property to Read-only.

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Step 4 Click OK to save settings and back to the upper level menu.

 You cannot save any files in a Read-only HDD. If you want to save files in the HDD, change

the property to R/W.

 If there is only one HDD and is set to Read-only, the NVR can’t record any files. Only live

view mode is available.

 If you set the HDD to Read-only when the NVR is saving files in it, then the file will be saved

in next R/W HDD. If there is only one HDD, the recording will be stopped.

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Chapter 6 Playback

6.1 Playing Back Record Files

6.1.1 Instant Playback

Purpose

Play back the recorded video files of a specific channel in the live view mode. Channel switch is

supported.

Instant playback by channel

Choose a channel in live view mode and click the button in the quick setting toolbar.

In the instant playback mode, only record files recorded during the last five minutes on this

channel will be played back.

Figure 6-1 Instant Playback Interface

6.1.2 Playing Back by Normal Search

Playback by Channel

Enter the Playback interface.

Right click a channel in live view mode and select Playback from the menu, as shown in Figure 6-2.

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Figure 6-2 Right-click Menu under Live View

Pressing numerical buttons will switch playback to the corresponding channels during playback

process.

Playback by Time

Purpose

Play back video files recorded in specified time duration. Multi-channel simultaneous playback and

channel switch are supported.

Step 1 Enter playback interface.

Menu>Playback

Step 2 Select the Normal/Smart in the drop-down list on the top-left side.

Step 3 Select a camera in the camera list.

The main stream or sub stream for recording is configurable in Menu>Record>Parameters.

Step 4 Select a date in the calendar and click the button on the left toolbar to play the video

file.

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Figure 6-3 Playback Calendar

If there are record files for that camera in that day, in the calendar, the icon for that day is

displayed in different colors for different recording types: blue for continuous recording and red for

event recording.

Step 5 Click the radio button to start playing the continuous recorded files.

Playback Interface

You can use the toolbar in the bottom part of Playback interface to control playing progress, as

shown in Figure 6-4.

Figure 6-4 Playback Interface

Figure 6-5 Toolbar of Playback

You can click the channel(s) to execute simultaneous playback of multiple channels.

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 The indicates the start/end time of the recorded video files.

 Playback progress bar: use the mouse to click any point of the progress bar or drag the

progress bar to locate specific frames.

Table 6-1 Detailed Explanation of Playback Toolbar

Item

Button

Operation

Button

Operation

Smart

Draw quadrilateral

for the motion

detection

Search the matched

video

Set full screen for

motion detection

Draw line for the

line crossing

detection

Draw quadrilateral

for the intrusion

detection

Filter video files by

setting the target

characters

Operations

Audio on/Mute

Start/Stop clipping

Digital Zoom

Lock File

Add default tag

Add customized tag

File management

for video clips,

captured pictures,

locked files and

tags

Playing

Control

Pause/Play

Reverse play/ Pause

Slow forward

Stop

30s forward

30s reverse

Next day

Fast forward

Previous day

Time Bar

Scaling

Previous/Next

period

Play the time bar in

30 minutes (default)

Play the time bar in

1 hour

Play the time bar in

2 hours

Play the time bar in

6 hours

Play the time bar in

24 hours

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The playing speed of 256X is supported.

6.1.3 Playing back by Smart Search

Purpose

The smart playback function provides an easy way to get through the less effective information.

When you select the smart playback mode, the system will analyze the video containing the

motion, line or intrusion detection information, mark it with green color and play it in the normal

speed while the video without motion will be played in the 16-time speed. The smart playback

rules and areas are configurable.

Step 1 Enter Playback interface.

Menu>Playback

Step 2 Select the Normal/Smart in the drop-down list on the top-left side.

The main stream or sub stream for recording is configurable in Menu>Record>Parameters.

Step 3 Select a camera in the camera list.

Step 4 Select a date in the calendar and click the button on the left toolbar to play the video

file.

Figure 6-6 Playback by Smart Search

Step 5 Click the radio button to switch to the playback by smart search.

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Step 6 Set the rules and areas for smart search of line crossing detection, intrusion detection or

motion detection event triggered recording.

 Line Crossing Detection

Select the button, and click on the image to specify the start point and end point of the

line.

 Intrusion Detection

Click the button, and specify 4 points to set a quadrilateral region for intrusion detection.

Only one region can be set.

 Motion Detection

Click the button, and then hold the mouse on the image to draw the detection area

manually. You can also click the button to set the full screen as the detection area.

Step 7 (Optional) You can click to filter the searched video files by setting the target

characters, including the gender and age of the human and whether he/she wears glasses.

Figure 6-7 Set Result Filter

6.1.4 Playing Back by Event Search

Purpose

Play back record files on one or several channels searched out by event type (e.g., alarm input,

motion detection and VCA).

Step 1 Enter the Playback interface.

Menu>Playback

Step 2 Select the Event in the drop-down list on the top-left side.

Step 3 Select the major type to Alarm Input, Motion, or VCA as the event type.

We take playback by VCA as the example in the following instructions.

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Figure 6-8 Event Search Interface

Step 4 Select the minor type of VCA from the drop-down list. (Please refer to Chapter 9 VCA Alarm

for the details of VCA detection types).

For configuring the VCA recording, please refer to Chapter 5.4 Configuring VCA Event Recording

and Capture; and for details of VCA detection types, please refer to Chapter 9 VCA Alarm.

Step 5 Select the camera (s) for searching, and set the Start time and End time.

Step 6 Click Search button to get the search result information. You may refer to the right-side bar

for the result.

Step 7 Select a result item and click button to play back the file.

Pre-play and post-play can be configured.

Step 8 (Optional) Enter the Synch Playback interface to select the camera (s) for synchronous

playback.

Figure 6-9 Synch Playback Interface

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Step 9 Enter the playback interface.

The toolbar in the bottom part of playback interface can be used to control playing process.

Figure 6-10 Interface of Playback by Event

You can click or button to select the previous or next event. Please refer to Table 6.1 for

the description of buttons on the toolbar.

6.1.5 Playing Back by Tag

Purpose:

Video tag allows you to record related information like people and location of a certain time point

during playback. You can use video tag(s) to search for record files and position time point.

Before playing back by tag:

Step 1 Enter Playback interface.

Menu>Playback

Step 2 Search and play back the record file(s). Refer to Chapter 6.1.1 for the detailed information

about searching and playback of the record files.

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Figure 6-11 Interface of Playback by Time

Click button to add default tag.

Click button to add customized tag and input tag name.

Max. 64 tags can be added to a single video file.

Step 3 Tag management.

Click button to enter the File Management interface and click Tag to manage the tags.

You can check, edit, and delete tag(s).

Figure 6-12 Tag Management Interface

Playing back by Tag

Step 1 Select the Tag from the drop-down list in the Playback interface.

Step 2 Select the stream to Main Stream or Sub Stream.

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Step 3 Choose channels, edit start time and end time, and then click Search to enter Search Result

interface.

You can enter keyword in the textbox to search the tag on your command.

Step 4 Click button to play back the selected tag file.

Figure 6-13 Interface of Playback by Tag

Pre-play and post-play can be configured.

You can click or button to select the previous or next tag. Please refer to Table 6.1 for the

description of buttons on the toolbar.

6.1.6 Playing Back by System Logs

Purpose:

Play back record file(s) associated with channels after searching system logs.

Step 1 Enter Log Information interface.

Menu>Maintenance>Log Information

Step 2 Click Log Search tab to enter Playback by System Logs.

Step 3 Set search time and type and click Search button.

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Figure 6-14 System Log Search Interface

Step 4 Choose a log with record file and click button to enter Playback interface.

If there is no record file at the time point of the log, the message box “No result found” will pop

up.

Figure 6-15 Result of System Log Search

Step 5 Playback interface.

The toolbar in the bottom part of Playback interface can be used to control playing process.

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Figure 6-16 Interface of Playback by Log

6.1.7 Playing Back External File

Purpose:

Perform the following steps to look up and play back files in the external devices.

Step 1 Enter Tag Search interface.

Menu>Playback

Step 2 Select the External File in the drop-down list on the top-left side.

The files are listed in the right-side list.

You can click the button to refresh the file list.

Step 3 Select and click the button to play back it. And you can adjust the playback speed by

clicking and .

Figure 6-17 Interface of External File Playback

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6.2 Auxiliary Functions of Playback

6.2.1 Playing Back Frame by Frame

Purpose:

Play video files frame by frame, in case of checking image details of the video when abnormal

events happen.

Go to Playback interface.

If you choose playback of the record file: click button until the speed changes to Single frame

and one click on the playback screen represents playback of one frame.

If you choose reverse playback of the record file: click button until the speed changes to

Single frame and one click on the playback screen represents reverse playback of one frame. It is

also feasible to use button in toolbar.

6.2.2 Thumbnails View

With the thumbnails view on the playback interface, you can conveniently locate the required

video files on the time bar.

Step 1 Enter the playback interface and start to play the video files.

Step 2 Move the mouse to the time bar to get the preview thumbnails of the video files. Select and

double click on a required thumbnail to enter the full-screen playback.

Figure 6-18 Thumbnails View

The thumbnail view is supported only in the 1X single-camera playback mode.

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6.2.3 Fast View

You can hold the mouse to drag on the time bar to get the fast view of the video files.

Step 1 Enter the playback interface and start to play the video files.

Step 2 Use the mouse to hold and drag through the playing time bar to fast view the video files.

Step 3 Release the mouse to the required time point to enter the full-screen playback.

The fast view is supported only in the 1X single-camera playback mode.

6.2.4 Digital Zoom

Step 1 Click the button on the playback control bar to enter Digital Zoom interface.

Step 2 You can zoom in the image to different proportions (1 to16X) by moving the sliding bar from

to . You can also scroll the mouse wheel to control the zoom in/out.

Figure 6-19 Draw Area for Digital Zoom

Step 3 Right-click the image to exit the digital zoom interface.

6.2.5 File Management

You can manage the video clips, captured pictures in playback, locked files and tags you have

added in the playback mode.

Step 1 Enter the playback interface.

Step 2 Click on the toolbar to enter the file management interface.

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Figure 6-20 File Management

Step 3 You can view the saved video clips, lock/unlock the files and edit the tags which you added in

the playback mode.

Step 4 If required, select the items and click Export All or Export to export the

clips/pictures/files/tags to local storage device.

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Chapter 7 Backup

7.1 Backing up Record Files

7.1.1 Quick Export

Purpose:

Export record files to backup device(s) quickly.

Step 1 Enter Video Export interface.

Menu>Export>Normal

Choose the channel(s) you want to back up and click Quick Export button.

The time duration of record files on a specified channel cannot exceed one day. Otherwise, the

message box “Max. 24 hours are allowed for quick export.” will pop up.

Figure 7-1 Quick Export Interface

Step 2 Select the format of the log files to be exported. Up to 15 formats are selectable.

Step 3 Click the Export to start exporting.

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Here we use USB Flash Drive and please refer to the next section Normal Backup for more backup

devices supported by the NVR.

Figure 7-2 Quick Export using USB1-1

Stay in the Exporting interface until all record files are exported.

Figure 7-3 Export Finished

Step 4 Check backup result.

Choose the record file in Export interface and click button to check it.

The Player player.exe will be exported automatically during record file export.

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Figure 7-4 Checkup of Quick Export Result Using USB1-1

7.1.2 Backing up by Normal Video Search

Purpose:

The record files can be backup to various devices, such as USB devices (USB flash drives, USB HDDs,

USB writer), or SATA writer.

Backup using USB flash drives and USB HDDs

Step 1 Enter Export interface.

Menu>Export>Normal

Step 2 Select the cameras to search.

Step 3 Set search condition and click Search button to enter the search result interface. The

matched video files or pictures are displayed in Chart or List display mode.

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Figure 7-5 Normal Video Search for Backup

Step 4 Select video files or pictures from the Chart or List to export.

Click to play the record file if you want to check it.

Check the checkbox before the record files you want to back up.

The size of the currently selected files is displayed in the lower-left corner of the window.

Figure 7-6 Result of Normal Video Search for Backup

Step 5 Export the video files or picture files.

Click Export All button to export all the files.

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Or you can select recording files you want to back up, and click Export button to enter

Export interface.

If the inserted USB device is not recognized:

 Click the Refresh button.

 Reconnect device.

 Check for compatibility from vendor.

You can also format USB flash drives or USB HDDs via the device.

Figure 7-7 Export by Normal Video Search using USB Flash Drive

Stay in the Exporting interface until all record files are exported with pop-up message box

“Export finished”.

Figure 7-8 Export Finished

The backup of video files using USB writer or SATA writer has the same operating instructions.

Please refer to steps described above.

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7.1.3 Backing up by Event Search

Purpose:

Back up event-related record files using USB devices (USB flash drives, USB HDDs, USB writer),

SATA writer or eSATA HDD. Quick Backup and Normal Backup are supported.

Step 1 Enter Export interface.

Menu>Export>Event

Step 2 Select the cameras to search.

Step 3 Select the event type to alarm input, motion, or VCA.

Figure 7-9 Event Search for Backup

Step 4 Set the search conditions and click Search button to enter the search result interface. For the

POS event type, you can also set the Keyword and enable the Case Sensitivity (upper case

and lower case) to search the video files with the key word contained POS information.

Step 5 The matched video files are displayed in Chart or List display mode. Select video files from

the Chart or List interface to export.

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Figure 7-10 Result of Event Search

Step 6 Export the video files. Please refer to step5 of Chapter 7.1.2 Backing up by Normal Video

Search for details.

7.1.4 Backing up Video Clips

Purpose:

You may also select video clips in playback mode to export directly during Playback, using USB

devices (USB flash drives, USB HDDs, USB writer), SATA writer or eSATA HDD.

Step 1 Enter Playback interface.

Please refer to Chapter 6.1 Playing Back Record Files.

Step 2 During playback, use buttons or in the playback toolbar to start or stop clipping

record file (s); or use the button to capture pitcures.

Step 3 Click the to enter the file management interface.

Figure 7-11 Video Clips or Captured Pictures Export Interface

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Step 4 Export the video clips or captured pictures in playback. Please refer to step5 of Chapter 7.1.2

Backing up by Normal Video Search for details.

7.2 Managing Backup Devices

Management of USB flash drives, USB HDDs and eSATA HDDs

Step 1 Enter the Export interface.

Figure 7-12 Storage Device Management

Step 2 Backup device management.

Click New Folder button if you want to create a new folder in the backup device.

Select a record file or folder in the backup device and click button if you want to delete

it.

Click Erase button if you want to erase the files from a re-writable CD/DVD.

Click Format button to format the backup device.

If the inserted storage device is not recognized:

 Click the Refresh button.

 Reconnect device.

 Check for compatibility from vendor.

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Chapter 8 Alarm Settings

8.1 Setting Motion Detection Alarm

Step 1 Enter Motion Detection interface of Camera Management and choose a camera you want to

set up motion detection.

Menu> Camera> Motion

Figure 8-1 Motion Detection Setup Interface

Step 2 Set up detection area and sensitivity.

Tick “Enable Motion Detection”, use the mouse to draw detection area(s) and drag the

sensitivity bar to set sensitivity.

Click button and set alarm response actions.

Step 3 Click Trigger Channel tab and select one or more channels which will start to record/capture

or become full-screen monitoring when motion alarm is triggered, and click Apply to save

the settings.

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Figure 8-2 Set Trigger Camera of Motion Detection

Step 4 Set up arming schedule of the channel.

1) Select Arming Schedule tab to set the arming schedule of handling actions for the motion

detection.

2) Choose one day of a week and up to eight time periods can be set within each day.

3) Click Apply to save the settings

Time periods shall not be repeated or overlapped.

Figure 8-3 Set Arming Schedule of Motion Detection

Step 5 Click Handling tab to set up alarm response actions of motion alarm (please refer to Chapter

Setting Alarm Response Actions).

Step 6 If you want to set motion detection for another channel, repeat the above steps or just click

Copy in the Motion Detection interface to copy the above settings to it.

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8.2 Setting Sensor Alarms

Purpose:

Set the handling action of an external sensor alarm.

Step 1 Enter Alarm Settings of System Configuration and select an alarm input.

Menu> Configuration> Alarm

Select Alarm Input tab to enter Alarm Input Settings interface.

Figure 8-4 Alarm Status Interface of System Configuration

Step 2 Set up the handling action of the selected alarm input.

Check the Enable checkbox and click Settings button to set up its alarm response actions.

Figure 8-5 Alarm Input Setup Interface

Step 3 (Optional) Enable the one-key disarming for local alarm input 1 (Local<-1).

1) Check the checkbox of Enable One-Key Disarming.

2) Click the Settings button to enter the linkage action settings interface.

3) Select the alarm linkage action (s) you want to disarm for the local alarm input1. The selected linkage

actions include the Full Screen Monitoring, Audible Warning, Notify Surveillance Center, Send Email

and Trigger Alarm Output.

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When the alarm input 1 (Local<-1) is enabled with one-key disarming, the other alarm input

settings are not configurable.

Step 4 Select Trigger Channel tab and select one or more channels which will start to

record/capture or become full-screen monitoring when an external alarm is input, and click

Apply to save the settings.

Step 5 Select Arming Schedule tab to set the arming schedule of handling actions.

Figure 8-6 Set Arming Schedule of Alarm Input

Choose one day of a week and Max. eight time periods can be set within each day, and click

Apply to save the settings.

Time periods shall not be repeated or overlapped.

Repeat the above steps to set up arming schedule of other days of a week. You can also use

Copy button to copy an arming schedule to other days.

Step 6 Select Linkage Action tab to set up alarm response actions of the alarm input (please refer to

Chapter Setting Alarm Response Actions).

Step 7 If necessary, select PTZ Linking tab and set PTZ linkage of the alarm input.

Set PTZ linking parameters and click OK to complete the settings of the alarm input.

Make sure the PTZ or speed dome connected supports PTZ linkage.

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Figure 8-7 Set PTZ Linking of Alarm Input

Step 8 If you want to set handling action of another alarm input, repeat the above steps.

Or you can click the Copy button on the Alarm Input Setup interface and check the checkbox

of alarm inputs to copy the settings to them.

Figure 8-8 Copy Settings of Alarm Input

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8.3 Detecting Video Loss Alarm

Purpose:

Detect video loss of a channel and take alarm response action(s).

Step 1 Enter Video Loss interface of Camera Management and select a channel you want to detect.

Menu> Camera> Video Loss

Figure 8-9 Video Loss Setup Interface

Step 2 Set up handling action of video loss.

Check the checkbox of “Enable Video Loss Alarm”, and click button to set up handling

action of video loss.

Step 3 Set up arming schedule of the handling actions.

1) Select Arming Schedule tab to set the channel’s arming schedule.

2) Choose one day of a week and up to eight time periods can be set within each day.

3) Click Apply button to save the settings.

Time periods shall not be repeated or overlapped.

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Figure 8-10 Set Arming Schedule of Video Loss

Step 4 Select Linkage Action tab to set up alarm response action of video loss (please refer to

Chapter Setting Alarm Response Actions).

Step 5 Click the OK button to complete the video loss settings of the channel.

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8.4 Detecting Video Tampering Alarm

Purpose:

Trigger alarm when the lens is covered and take alarm response action(s).

Step 1 Enter Video Tampering interface of Camera Management and select a channel you want to

detect video tampering.

Menu> Camera> Video Tampering

Figure 8-11 Video Tampering Setting Interface

Step 2 Set the video tampering handling action of the channel.

1) Check the checkbox of “Enable Video Tampering Detection”.

2) Drag the sensitivity bar to set a proper sensitivity level. Use the mouse to draw an area

you want to detect video tampering.

3) Click button to set up handling action of video tampering.

Step 3 Set arming schedule and alarm response actions of the channel.

1) Click Arming Schedule tab to set the arming schedule of handling actions.

2) Choose one day of a week and Max. eight time periods can be set within each day.

3) Click Apply button to save the settings.

Time periods shall not be repeated or overlapped.

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Figure 8-12 Set Arming Schedule of Video Tampering

Step 4 Select Linkage Action tab to set up alarm response actions of video tampering alarm (please

refer to Chapter Setting Alarm Response Actions).

Step 5 Click the OK button to complete the video tampering settings of the channel.

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8.5 Handling Exceptions Alarm

Purpose:

Exception settings refer to the handling action of various exceptions, e.g.

 HDD Full: The HDD is full.

 HDD Error: Writing HDD error or unformatted HDD.

 Network Disconnected: Disconnected network cable.

 IP Conflicted: Duplicated IP address.

 Illegal Login: Incorrect user ID or password.

 Record/Capture Exception: No space for saving recorded files or captured images.

 Hot Spare Exception: Disconnected with the working device.

Steps:

Enter Exception interface of System Configuration and handle various exceptions.

Menu> Configuration> Exceptions

Please refer to Chapter 8.6 Setting Alarm Response Actions for detailed alarm response actions.

Figure 8-13 Exceptions Setup Interface

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8.6 Setting Alarm Response Actions

Purpose:

Alarm response actions will be activated when an alarm or exception occurs, including Event Hint

Display, Full Screen Monitoring, Audible Warning (buzzer), Notify Surveillance Center, Trigger

Alarm Output and Send Email.

Event Hint Display

When an event or exception happens, a hint can be displayed on the lower-left corner of live view

image. And you can click the hint icon to check the details. Besides, the event to be displayed is

configurable.

Step 1 Enter the Exception settings interface.

Menu > Configuration > Exceptions

Step 2 Check the checkbox of Enable Event Hint.

Figure 8-14 Event Hint Settings Interface

Step 3 Click the to set the type of event to be displayed on the image.

Figure 8-15 Event Hint Settings Interface

Step 4 Click the OK button to finish settings.

Full Screen Monitoring

When an alarm is triggered, the local monitor (VGA, HDMI or BNC monitor) display in full screen

the video image from the alarming channel configured for full screen monitoring.

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If alarms are triggered simultaneously in several channels, their full-screen images will be switched

at an interval of 10 seconds (default dwell time). A different dwell time can be set by going to

Menu >Configuration>Live View > Full Screen Monitoring Dwell Time.

Auto-switch will terminate once the alarm stops and you will be taken back to the Live View

interface.

You must select during “Trigger Channel” settings the channel(s) you want to make full screen

monitoring.

Audible Warning

Trigger an audible beep when an alarm is detected.

Notify Surveillance Center

Sends an exception or alarm signal to remote alarm host when an event occurs. The alarm host

refers to the PC installed with Remote Client.

The alarm signal will be transmitted automatically at detection mode when remote alarm host is

configured. Please refer to Chapter 11.2.6 Configuring More Settings for details of alarm host

configuration.

Email Linkage

Send an email with alarm information to a user or users when an alarm is detected.

Please refer to Chapter 11.2.8 Configuring Email for details of Email configuration.

Trigger Alarm Output

Trigger an alarm output when an alarm is triggered.

Step 1 Enter Alarm Output interface.

Menu> Configuration> Alarm> Alarm Output

Step 2 Select an alarm output and set alarm name and dwell time. Click Schedule button to set the

arming schedule of alarm output.

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If “Manually Clear” is selected in the dropdown list of Dwell Time, you can clear it only by going to

Menu> Manual> Alarm.

Figure 8-16 Alarm Output Setup Interface

Step 3 Set up arming schedule of the alarm output.

Choose one day of a week and up to 8 time periods can be set within each day.

Time periods shall not be repeated or overlapped.

Figure 8-17 Set Arming Schedule of Alarm Output

Step 4 Repeat the above steps to set up arming schedule of other days of a week. You can also use

Copy button to copy an arming schedule to other days.

Click the OK button to complete the video tampering settings of the alarm output No..

Step 5 You can also copy the above settings to another channel.

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Figure 8-18 Copy Settings of Alarm Output

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8.7 Triggering or Clearing Alarm Output Manually

Purpose:

Sensor alarm can be triggered or cleared manually. If “Manually Clear” is selected in the dropdown

list of dwell time of an alarm output, the alarm can be cleared only by clicking Clear button in the

following interface.

Step 1 Select the alarm output you want to trigger or clear and make related operations.

Menu> Manual> Alarm

Step 2 Click Trigger/Clear button if you want to trigger or clear an alarm output.

Click Trigger All button if you want to trigger all alarm outputs.

Click Clear All button if you want to clear all alarm output.

Figure 8-19 Clear or Trigger Alarm Output Manually

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Chapter 9 VCA Alarm

The NVR supports the VCA detection alarm (face detection, vehicle detection, line crossing

detection and intrusion detection, region entrance detection, region exiting detection, unattended

baggage detection, object removal detection, audio loss exception detection, sudden change of

sound intensity detection, and defocus detection) sent by IP camera. The VCA detection must be

enabled and configured on the IP camera settings interface first.

 All VCA detection must be supported by the connected IP camera.

 Please refer to the User Manual of Network Camera for the detailed instructions for the all

VCA detection types.

9.1 Face Detection

Purpose:

Face detection function detects the face appears in the surveillance scene, and some certain

actions can be taken when the alarm is triggered.

Step 1 Enter the VCA settings interface.

Menu> Camera> VCA

Step 2 Select the camera to configure the VCA.

You can click the checkbox of Save VCA Picture to save the captured pictures of VCA

detection.

Figure 9-1 Face Detection

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Step 3 Select the VCA detection type to Face Detection.

Step 4 Check the Enable checkbox to enable this function.

Step 5 Click to enter the face detection settings interface. Configure the trigger channel,

arming schedule and linkage action for the face detection alarm. Please refer to step3~step5

of Chapter 8.1 Setting Motion Detection Alarm for detailed instructions.

Step 6 Click the Rule Settings button to set the face detection rules. You can click-and-drag the

slider to set the detection sensitivity.

Sensitivity: Range [1-5]. The higher the value is, the more easily the face can be detected.

Figure 9-2 Set Face Detection Sensitivity

Step 7 Click Apply to activate the settings.

9.2 Line Crossing Detection

Purpose:

This function can be used for detecting people, vehicles and objects cross a set virtual line. The line

crossing direction can be set as bidirectional, from left to right or from right to left. And you can set

the duration for the alarm response actions, such as full screen monitoring, audible warning, etc.

Step 1 Enter the VCA settings interface.

Menu> Camera> VCA

Step 2 Select the camera to configure the VCA.

You can click the checkbox of Save VCA Picture to save the captured pictures of VCA

detection.

Step 3 Select the VCA detection type to Line Crossing Detection.

Step 4 Check the Enable checkbox to enable this function.

Step 5 Click to configure the trigger channel, arming schedule and linkage actions for the line

crossing detection alarm.

Step 6 Click the Rule Settings button to set the line crossing detection rules.

1) Select the direction to A<->B, A->B or A<-B.

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A<->B: Only the arrow on the B side shows; when an object going across the configured

line with both direction can be detected and alarms are triggered.

A->B: Only the object crossing the configured line from the A side to the B side can be

detected.

B->A: Only the object crossing the configured line from the B side to the A side can be

detected.

2) Click-and-drag the slider to set the detection sensitivity.

Sensitivity: Range [1-100]. The higher the value is, the more easily the detection alarm

can be triggered.

3) Click-OK to save the rule settings and back to the line crossing detection settings

interface.

Figure 9-3 Set Line Crossing Detection Rules

Step 7 Click and set two points in the preview window to draw a virtual line.

You can use the to clear the existing virtual line and re-draw it.

Up to 4 rules can be configured.

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Figure 9-4 Draw Line for Line Crossing Detection

Step 8 Click Apply to activate the settings.

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9.3 Intrusion Detection

Purpose:

Intrusion detection function detects people, vehicle or other objects which enter and loiter in a

pre-defined virtual region, and some certain actions can be taken when the alarm is triggered.

Step 1 Enter the VCA settings interface.

Menu> Camera> VCA

Step 2 Select the camera to configure the VCA.

You can click the checkbox of Save VCA Picture to save the captured pictures of VCA

detection.

Step 3 Select the VCA detection type to Intrusion Detection.

Step 4 Check the Enable checkbox to enable this function.

Step 5 Click to configure the trigger channel, arming schedule and linkage actions for the line

crossing detection alarm.

Step 6 Click the Rule Settings button to set the intrusion detection rules. Set the following

parameters.

1) Threshold: Range [1s-10s], the threshold for the time of the object loitering in the region.

When the duration of the object in the defined detection area is longer than the set time,

the alarm will be triggered.

2) Click-and-drag the slider to set the detection sensitivity.

3) Sensitivity: Range [1-100]. The value of the sensitivity defines the size of the object which

can trigger the alarm. The higher the value is, the more easily the detection alarm can be

triggered.

4) Percentage: Range [1-100]. Percentage defines the ratio of the in-region part of the

object which can trigger the alarm. For example, if the percentage is set as 50%, when

the object enters the region and occupies half of the whole region, the alarm is

triggered.

Figure 9-5 Set Intrusion Crossing Detection Rules

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5) Click-OK to save the rule settings and back to the line crossing detection settings

interface.

Step 7 Click and draw a quadrilateral in the preview window by specifying four vertexes of

the detection region, and right click to complete drawing. Only one region can be

configured.

You can use the to clear the existing virtual line and re-draw it.

Up to 4 rules can be configured.

Figure 9-6 Draw Area for Intrusion Detection

Step 8 Click Apply to save the settings.

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9.4 Region Entrance Detection

Purpose:

Region entrance detection function detects people, vehicle or other objects which enter a

pre-defined virtual region from the outside place, and some certain actions can be taken when the

alarm is triggered.

Step 1 Enter the VCA settings interface.

Menu> Camera> VCA

Step 2 Select the camera to configure the VCA.

You can click the checkbox of Save VCA Picture to save the captured pictures of VCA

detection.

Step 3 Select the VCA detection type to Region Entrance Detection.

Step 4 Check the Enable checkbox to enable this function.

Step 5 Click to configure the trigger channel, arming schedule and linkage actions for the line

crossing detection alarm.

Step 6 Click the Rule Settings button to set the sensitivity of the region entrance detection.

Sensitivity: Range [0-100]. The higher the value is, the more easily the detection alarm can

be triggered.

Step 7 Click and draw a quadrilateral in the preview window by specifying four vertexes of

the detection region, and right click to complete drawing. Only one region can be

configured.

You can use the to clear the existing virtual line and re-draw it.

Figure 9-7 Set Region Entrance Detection

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Up to 4 rules can be configured.

Step 8 Click Apply to save the settings.

9.5 Region Exiting Detection

Purpose:

Region exiting detection function detects people, vehicle or other objects which exit from a

pre-defined virtual region, and some certain actions can be taken when the alarm is triggered.

 Please refer to the Chapter 9.5 Region Entrance Detection for operating steps to configure

the region exiting detection.

 Up to 4 rules can be configured.

9.6 Unattended Baggage Detection

Purpose:

Unattended baggage detection function detects the objects left over in the pre-defined region

such as the baggage, purse, dangerous materials, etc., and a series of actions can be taken when

the alarm is triggered.

 Please refer to the Chapter 9.4 Intrusion Detection for operating steps to configure the

unattended baggage detection.

 The Threshold [5s-20s] in the Rule Settings defines the time of the objects left over in the

region. If you set the value as 10, alarm is triggered after the object is left and stay in the

region for 10s. And the Sensitivity defines the similarity degree of the background image.

Usually, when the sensitivity is high, a very small object left in the region can trigger the

alarm.

 Up to 4 rules can be configured.

9.7 Object Removal Detection

Purpose:

Object removal detection function detects the objects removed from the pre-defined region, such

as the exhibits on display, and a series of actions can be taken when the alarm is triggered.

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 Please refer to the Chapter 9.4 Intrusion Detection for operating steps to configure the

object removal detection.

 The Threshold [5s-20s] in the Rule Settings defines the time of the objects removed from

the region. If you set the value as 10, alarm is triggered after the object disappears from

the region for 10s. And the Sensitivity defines the similarity degree of the background

image. Usually, when the sensitivity is high, a very small object taken from the region can

trigger the alarm.

 Up to 4 rules can be configured.

9.8 Audio Exception Detection

Purpose:

Audio exception detection function detects the abnormal sounds in the surveillance scene, such as

the sudden increase / decrease of the sound intensity, and some certain actions can be taken when

the alarm is triggered.

Step 1 Enter the VCA settings interface.

Menu> Camera> VCA

Step 2 Select the camera to configure the VCA.

You can click the checkbox of Save VCA Picture to save the captured pictures of VCA

detection.

Step 3 Select the VCA detection type to Audio Exception Detection.

Step 4 Click to configure the trigger channel, arming schedule and linkage action for the face

detection alarm.

Step 5 Click the Rule Settings button to set the audio exception rules.

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Figure 9-8 Set Audio Exception Detection Rules

1) Check the checkbox of Audio Input Exception to enable the audio loss detection function.

2) Check the checkbox of Sudden Increase of Sound Intensity Detection to detect the sound

steep rise in the surveillance scene. You can set the detection sensitivity and threshold for

sound steep rise.

Sensitivity: Range [1-100], the smaller the value is, the more severe the change should be

to trigger the detection.

Sound Intensity Threshold: Range [1-100], it can filter the sound in the environment, the

louder the environment sound, the higher the value should be. You can adjust it according

to the real environment.

3) Check the checkbox of Sudden Decrease of Sound Intensity Detection to detect the sound

steep drop in the surveillance scene. You can set the detection sensitivity[1-100] for sound

steep drop.

Step 6 Click Apply to activate the settings.

9.9 Sudden Scene Change Detection

Purpose:

Scene change detection function detects the change of surveillance environment affected by the

external factors; such as the intentional rotation of the camera, and some certain actions can be

taken when the alarm is triggered.

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 Please refer to the Chapter 9.2 Face Detection for operating steps to configure the scene

change detection.

 The Sensitivity in the Rule Settings ranges from 1 to 100, and the higher the value is, the

more easily the change of scene can trigger the alarm.

9.10 Defocus Detection

Purpose:

The image blur caused by defocus of the lens can be detected, and some certain actions can be

taken when the alarm is triggered.

 Please refer to the Chapter 9.2 Face Detection for operating steps to configure the defocus

detection.

 The Sensitivity in the Rule Settings ranges from 1 to 100, and the higher the value is, the

more easily the defocus image can trigger the alarm.

9.11 PIR Alarm

Purpose:

A PIR (Passive Infrared) alarm is triggered when an intruder moves within the detector's field of

view. The heat energy dissipated by a person, or any other warm blooded creature such as dogs,

cats, etc., can be detected.

Step 1 Enter the VCA settings interface.

Menu> Camera> VCA

Step 2 Select the camera to configure the VCA.

You can click the checkbox of Save VCA Picture to save the captured pictures of VCA

detection.

Step 3 Select the VCA detection type to PIR Alarm.

Step 4 Click to configure the trigger channel, arming schedule and linkage action for the PIR

alarm.

Step 5 Click the Rule Settings button to set the rules. Please refer to the Chapter 9.2 Face Detection

for instructions.

Step 6 Click Apply to activate the settings.

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Chapter 10 VCA Search

With the configured VCA detection, the NVR supports the VCA search for the behavior analysis,

face capture, people counting and heat map results.

10.1 Face Search

Purpose:

When there are detected face picture captured and saved in HDD, you can enter the Face Search

interface to search the picture and play the picture related video file according to the specified

conditions.

Before you start:

Please refer to Chapter 9.1 Face Detection for configuring the face detection.

Step 1 Enter the Face Search interface.

Menu >VCA Search > Face Search

Step 2 Select the camera (s) for the face search.

Figure 10-1 Face Search

Step 3 Specify the start time and end time for search the captured face pictures or video files.

Step 4 Click Search to start searching. The search results of face detection pictures are displayed in

list or in chart.

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Figure 10-2 Face Search Interface

Step 5 Play the face picture related video file.

You can double click on a face picture to play its related video file in the view window on the

top right, or select a picture item and click to play it.

You can also click to stop the playing, or click / to play the previous/next file.

Step 6 If you want to export the captured face pictures to local storage device, connect the storage

device to the device and click Export All to enter the Export interface.

Click Export to export all face pictures to the storage device.

Please refer to Chapter7 Backup for the operation of exporting files.

Figure 10-3 Export Files

10.2 Behavior Search

Purpose:

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The behavior analysis detects a series of suspicious behavior based on VCA detection, and certain

linkage methods will be enabled if the alarm is triggered.

Step 1 Enter the Behavior Search interface.

Menu>VCA Search> Behavior Search

Step 2 Select the camera (s) for the behavior search.

Step 3 Specify the start time and end time for searching the matched pictures.

Figure 10-4 Behavior Search Interface

Step 4 Select the VCA detection type from the dropdown list, including the line crossing detection,

intrusion detection, unattended baggage detection, object removal detection, region

entrance detection, region exiting detection, parking detection, loitering detection, people

gathering detection and fast moving detection.

Step 5 Click Search to start searching. The search results of pictures are displayed in list or in chart.

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Figure 10-5 Behavior Search Results

Step 6 Play the behavior analysis picture related video file.

You can double click on a picture from the list to play its related video file in the view window

on the top right, or select a picture item and click to play it.

You can also click to stop the playing, or click / to play the previous/next file.

Step 7 If you want to export the captured pictures to local storage device, connect the storage

device to the device and click Export All to enter the Export interface.

Click Export to export all pictures to the storage device.

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Chapter 11 Network Settings

11.1 Configuring General Settings

Purpose:

Network settings must be properly configured before you operate NVR over network.

Step 1 Enter the Network Settings interface.

Menu >Configuration>Network

Step 2 Select the General tab.

Figure 11-1 Network Settings Interface

Step 3 In the General Settings interface, you can configure the following settings: Working Mode,

NIC Type, IPv4 Address, IPv4 Gateway, MTU, DNS DHCP and DNS Server.

The valid value range of MTU is 500 - 9676.

If the DHCP server is available, you can click the checkbox of DHCP to automatically obtain an

IP address and other network settings from that server.

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For the NVR-100MH-C (/P) and NVR-200MH-C (/P) series NVR, you need to configure the internal

NIC address, so that IP addresses are assigned to the cameras connected to the PoE interfaces.

Step 4 After having configured the general settings, click Apply button to save the settings.

Working Mode

Two 10M/100M/1000M NIC cards are provided and it allows the device to work in the

Multi-address and Net-fault Tolerance modes.

Multi-address Mode: The parameters of the two NIC cards can be configured independently.

You can select LAN1 or LAN2 in the NIC type field for parameter settings.

You can select one NIC card as default route. And then the system is connecting with the

extranet the data will be forwarded through the default route.

Net-fault Tolerance Mode: The two NIC cards use the same IP address, and you can select the

Main NIC to LAN1 or LAN2. By this way, in case of one NIC card failure, the device will

automatically enable the other standby NIC card so as to ensure the normal running of the

whole system.

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11.2 Configuring Advanced Settings

11.2.1 Configuring HiLookVision

Purpose

HiLookVision provides mobile phone application and platform service to access and manage your

connected devices, which enables you to get a convenient remote access to the surveillance

system.

Step 1 Go to Menu > Configuration > Network > Platform Access.

Step 2 Check Enable to activate the function. Then the service terms will pop up.

1) Enter the verification code in Verification Code.

2) Scan the QR code to read the service terms and privacy statement.

3) Check The HiLookVision service will require internet access. Please read Service

Terms and Privacy Statement before enabling the service if you agree the service

terms and privacy statement.

4) Click OK to save the settings.

 HiLookVision is disabled by default.

 The verification code is empty by default. It must contain 6 to 12 letters or numbers, and it

is case sensitive.

Step 3 (Optional) Check Custom to enter the server address as your desire.

Step 4 (Optional) Check Enable Stream Encryption, verification code is required for remote

access and live view.

Step 5 (Optional) Click Unbind if the device requires to unbind with the current HiLookVision

account.

Step 6 Click Apply.

What to do next:

After configuration, you can access and manage your devices through HiLookVision app or

website.

11.2.2 Configuring DDNS

Purpose:

You can set the Dynamic DNS (DDNS) for network access.

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Prior registration with your ISP is required before configuring the system to use DDNS.

Step 1 Enter the Network Settings interface.

Menu > Configuration > Network

Step 2 Select the DDNS tab to enter the DDNS Settings interface.

Step 3 Check the DDNS checkbox to enable this feature.

Step 4 Select DDNS Type. Three DDNS types are selectable: DynDNS, PeanutHull, and NO-IP.

• DynDNS:

1) Enter Server Address for DynDNS (i.e. members.dyndns.org).

2) In the Device Domain Name text field, enter the domain obtained from the DynDNS

website.

3) Enter the User Name and Password registered in the DynDNS website.

Figure 11-2 DynDNS Settings Interface

• PeanutHull: Enter the User Name and Password obtained from the PeanutHull website.

Figure 11-3 PeanutHull Settings Interface

• NO-IP:

Enter the account information in the corresponding fields. Refer to the DynDNS

settings.

1) Enter Server Address for NO-IP.

2) In the Device Domain Name text field, enter the domain obtained from the NO-IP

website (www.no-ip.com).

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3) Enter the User Name and Password registered in the NO-IP website.

Figure 11-4 NO-IP Settings Interface

Step 5 Click the Apply button to save and exit the interface.

11.2.3 Configuring PPPoE

Purpose:

Your NVR also allows access by Point-to-Point Protocol over Ethernet (PPPoE).

Step 1 Enter the Network Settings interface.

Menu >Configuration> Network

Step 2 Select the PPPoE tab to enter the PPPoE Settings interface, as shown in Figure 11-5.

Figure 11-5 PPPoE Settings Interface

Step 3 Check the PPPoE checkbox to enable this feature.

Step 4 Enter User Name, and Password for PPPoE access.

The User Name and Password should be assigned by your ISP.

Step 5 Click the Apply button to save and exit the interface.

Step 6 After successful settings, the system asks you to reboot the device to enable the new

settings, and the PPPoE dial-up is automatically connected after reboot.

You can go to Menu >Maintenance>System Info >Network interface to view the status of PPPoE

connection.

11.2.4 Configuring NTP Server

Purpose:

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A Network Time Protocol (NTP) Server can be configured on your NVR to ensure the accuracy of

system date/time.

Step 1 Enter the Network Settings interface.

Menu >Configuration> Network

Step 2 Select the NTP tab to enter the NTP Settings interface, as shown in Figure 11-6.

Figure 11-6 NTP Settings Interface

Step 3 Check the Enable NTP checkbox to enable this feature.

Step 4 Configure the following NTP settings:

Interval: Time interval between the two synchronizing actions with NTP server. The unit is

minute.

NTP Server: IP address of NTP server.

NTP Port: Port of NTP server.

Step 5 Click the Apply button to save and exit the interface.

The time synchronization interval can be set from1 to 10080min, and the default value is 60min. If

the NVR is connected to a public network, you should use a NTP server that has a time

synchronization function, such as the server at the National Time Center (IP Address:

210.72.145.44). If the NVR is setup in a more customized network, NTP software can be used to

establish a NTP server used for time synchronization.

11.2.5 Configuring SNMP

Purpose:

You can use SNMP protocol to get device status and parameters related information.

Step 1 Enter the Network Settings interface.

Menu >Configuration> Network

Step 2 Select the SNMP tab to enter the SNMP Settings interface, as shown in Figure 11-7.

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Figure 11-7 SNMP Settings Interface

Step 3 Check the SNMP checkbox to enable this feature.

Step 4 The enabling of SNMP may cause security problems. Click Yes to continue or No to cancel

the operation.

Figure 11-8 SNMP Settings Interface

Step 5 When you choose the Yes option in step4, configure the following SNMP settings:

Trap Address: IP Address of SNMP host.

Trap Port: Port of SNMP host.

Step 6 Click the Apply button to save and exit the interface.

Before setting the SNMP, please download the SNMP software and manage to receive the device

information via SNMP port. By setting the Trap Address, the NVR is allowed to send the alarm

event and exception message to the surveillance center.

11.2.6 Configuring More Settings

Step 1 Enter the Network Settings interface.

Menu > Configuration > Network

Step 2 Select the More Settings tab to enter the More Settings interface.

Figure 11-9 More Settings Interface

Step 3 Configure the remote alarm host, server port, HTTP port, multicast, RTSP port.

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 Alarm Host IP/Port: With a remote alarm host configured, the device will send the alarm

event or exception message to the host when an alarm is triggered. The remote alarm

host must have the CMS (Client Management System) software installed.

The Alarm Host IP refers to the IP address of the remote PC on which the CMS (Client

Management System) software (e.g., iVMS-4200) is installed, and the Alarm Host Port

must be the same as the alarm monitoring port configured in the software (default port is

7200).

 Multicast IP: The multicast can be configured to realize live view for more than the

maximum number of cameras through network. A multicast address spans the Class-D IP

range of 224.0.0.0 to 239.255.255.255. It is recommended to use the IP address ranging

from 239.252.0.0 to 239.255.255.255.

When adding a device to the CMS (Client Management System) software, the multicast

address must be the same as the device’s multicast IP.

 RTSP Port: The RTSP (Real Time Streaming Protocol) is a network control protocol

designed for use in entertainment and communications systems to control streaming

media servers.

Enter the RTSP port in the text field of RTSP Port. The default RTSP port is 554, and you

can change it according to different requirements.

 Server Port and HTTP Port: Enter the Server Port and HTTP Port in the text fields. The

default Server Port is 8000 and the HTTP Port is 80, and you can change them according

to different requirements.

The Server Port should be set to the range of 2000-65535 and it is used for remote client software

access. The HTTP port is used for remote IE access.

Figure 11-10 Configure More Settings

Step 4 Click the Apply button to save and exit the interface.

11.2.7 Configuring HTTPS Port

Purpose:

HTTPS provides authentication of the web site and associated web server that one is

communicating with, which protects against Man-in-the-middle attacks. Perform the following

steps to set the port number of https.

Example:

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If you set the port number as 443 and the IP address is 192.0.0.64, you may access the device by

inputting https://192.0.0.64:443 via the web browser.

The HTTPS port can be only configured through the web browser.

Step 1 Open web browser, input the IP address of device, and the web server will select the

language automatically according to the system language and maximize the web browser.

Step 2 Input the correct user name and password, and click Login button to log in the device.

Step 3 Enter the HTTPS settings interface.

Step 4 Configuration > Network > Advanced Settings > HTTPS

Step 5 Create the self-signed certificate or authorized certificate.

Figure 11-11 HTTPS Settings

OPTION 1: Create the self-signed certificate

1) Click the Create button to create the following dialog box.

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Figure 11-12 Create Self-signed Certificate

2) Enter the country, host name/IP, validity and other information.

3) Click OK to save the settings.

OPTION 2: Create the authorized certificate

1) Click the Create button to create the certificate request.

2) Download the certificate request and submit it to the trusted certificate authority for

signature.

3) After receiving the signed valid certificate, import the certificate to the device.

OPTION 3: Install the available certificate

1) Click Browse to locate the certificate file from your local directory.

2) Click Install to install the certificate.

Figure 11-13 Install Available Certificate

Step 6 There will be the certificate information after you successfully create and install the

certificate.

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Figure 11-14 Installed Certificate Property

Step 7 Check the checkbox to enable the HTTPS function.

Step 8 Click the Save button to save the settings.

11.2.8 Configuring Email

Purpose:

The system can be configured to send an Email notification to all designated users if an alarm

event is detected, etc., an alarm or motion event is detected or the administrator password is

changed.

Before configuring the Email settings, the NVR must be connected to a local area network (LAN)

that maintains an SMTP mail server. The network must also be connected to either an intranet or

the Internet depending on the location of the e-mail accounts to which you want to send

notification.

Step 1 Enter the Network Settings interface.

Menu >Configuration> Network

Step 2 Set the IPv4 Address, IPv4 Subnet Mask, IPv4 Gateway and the Preferred DNS Server in the

Network Settings menu, as shown in Figure 11-15.

Figure 11-15 Network Settings Interface

Step 3 Click Apply to save the settings.

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Step 4 Select the Email tab to enter the Email Settings interface.

Figure 11-16 Email Settings Interface

Step 5 Configure the following Email settings:

Enable Server Authentication (optional): Check the checkbox to enable the server

authentication feature.

User Name: The user name of sender’s account registered on the SMTP server.

Password: The password of sender’s account registered on the SMTP server.

SMTP Server: The SMTP Server IP address or host name (e.g., smtp.263xmail.com).

SMTP Port: The SMTP port. The default TCP/IP port used for SMTP is 25.

Enable SSL/TLS (optional): Click the checkbox to enable SSL/TLS if required by the SMTP

server.

Sender: The name of sender.

Sender’s Address: The Email address of sender.

Select Receivers: Select the receiver. Up to 3 receivers can be configured.

Receiver: The name of user to be notified.

Receiver’s Address: The Email address of user to be notified.

Enable Attached Picture: Check the checkbox of Enable Attached Picture if you want to send

email with attached alarm images. The interval is the time of two adjacent alarm images. You

can also set SMTP port and enable SSL here.

Interval: The interval refers to the time between two actions of sending attached pictures.

Step 6 Click Apply button to save the Email settings.

Step 7 You can click Test button to test whether your Email settings work.

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11.2.9 Configuring NAT

Purpose:

Two ways are provided for port mapping to realize the remote access via the cross-segment

network, UPnP™ and manual mapping.

 UPnPTM

Universal Plug and Play (UPnP™) can permit the device seamlessly discover the presence of other

network devices on the network and establish functional network services for data sharing,

communications, etc. You can use the UPnP™ function to enable the fast connection of the device

to the WAN via a router without port mapping.

Before you start:

If you want to enable the UPnP™ function of the device, you must enable the UPnP™ function of

the router to which your device is connected. When the network working mode of the device is set

as multi-address, the Default Route of the device should be in the same network segment as that

of the LAN IP address of the router.

Step 1 Enter the Network Settings interface.

Menu > Configuration > Network

Step 2 Select the NAT tab to enter the port mapping interface.

Figure 11-17 UPnP™ Settings Interface

Step 3 Check checkbox to enable UPnP™.

Step 4 Select the Mapping Type as Manual or Auto in the drop-down list.

OPTION 1: Auto

If you select Auto, the Port Mapping items are read-only, and the external ports are set by the

router automatically.

1) Select Auto in the drop-down list of Mapping Type.

2) Click Apply button to save the settings.

3) You can click Refresh button to get the latest status of the port mapping.

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Figure 11-18 UPnP™ Settings Finished-Auto

OPTION 2: Manual

If you select Manual as the mapping type, you can edit the external port on your demand by

clicking to activate the External Port Settings dialog box.

Steps:

1) Select Manual in the drop-down list of Mapping Type.

2) Click to activate the External Port Settings dialog box. Configure the external port No.

for server port, http port, RTSP port and https port respectively.

 You can use the default port No., or change it according to actual requirements.

 External Port indicates the port No. for port mapping in the router.

 The value of the RTSP port No. should be 554 or between 1024 and 65535, while the value

of the other ports should be between 1 and 65535 and the value must be different from

each other. If multiple devices are configured for the UPnP™ settings under the same router,

the value of the port No. for each device should be unique.

Figure 11-19 External Port Settings Dialog Box

3) Click Apply button to save the settings.

4) You can click Refresh button to get the latest status of the port mapping.

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Figure 11-20 UPnP™ Settings Finished-Manual

Step 5 Enter the virtual server setting page of router; fill in the blank of Internal Source Port with

the internal port value, the blank of External Source Port with the external port value, and

other required contents.

Each item should be corresponding with the device port, including server port, http port, RTSP port

and https port.

Figure 11-21 Setting Virtual Server Item

The above virtual server setting interface is for reference only, it may be different due to different

router manufactures. Please contact the manufacture of router if you have any problems with

setting virtual server.

11.2.10 Configuring Virtual Host

Purpose:

You can directly get access to the IP camera management interface after enabling this function.

The Virtual host function can be only configured through the web browser.

Step 1 Enter the Advanced settings interface, as shown in the Figure 11-22.

Configuration > Network > Advanced Settings > Other

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Figure 11-22 Advanced Settings Interface

Step 2 Check the checkbox of the Enable Virtual Host.

Step 3 Click the Save button to save the setting.

Step 4 Enter the IP camera management interface of NVR. The Connect column appears on the

right-most side of the camera list.

11.3 Checking Network Traffic

Purpose:

You can check the network traffic to obtain real-time information of NVR such as linking status,

MTU, sending/receiving rate, etc.

Step 1 Enter the Network Traffic interface.

Menu > Maintenance > Net Detect

Figure 11-23 Network Traffic Interface

Step 2 You can view the sending rate and receiving rate information on the interface. The traffic

data is refreshed every 1 second.

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11.4 Configuring Network Detection

Purpose:

You can obtain network connecting status of NVR through the network detection function,

including network delay, packet loss, etc.

11.4.1 Testing Network Delay and Packet Loss

Step 1 Enter the Network Traffic interface.

Menu >Maintenance>Net Detect

Step 2 Click the Network Detection tab to enter the Network Detection menu, as shown in Figure

11-24.

Figure 11-24 Network Detection Interface

Step 3 Enter the destination address in the text field of Destination Address.

Step 4 Click Test button to start testing network delay and packet loss. The testing result pops up

on the window. If the testing is failed, the error message box will pop up as well. Refer to

Figure 11-25.

Figure 11-25 Testing Result of Network Delay and Packet Loss

11.4.2 Exporting Network Packet

Purpose:

By connecting the NVR to network, the captured network data packet can be exported to USB-flash

disk, SATA/eSATA, DVD-R/W and other local backup devices.

Step 1 Enter the Network Traffic interface.

Menu >Maintenance>Net Detect

Step 2 Click the Network Detection tab to enter the Network Detection interface.

Step 3 Select the backup device from the dropdown list of Device Name, as shown in Figure 11-26.

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Click Refresh button if the connected local backup device cannot be displayed. When it fails to

detect the backup device, please check whether it is compatible with the NVR. You can format the

backup device if the format is incorrect.

Figure 11-26 Export Network Packet

Step 4 Click Export button to start exporting.

Step 5 After the exporting is complete, click OK to finish the packet export, as shown in Figure

11-27.

Figure 11-27 Packet Export Attention

Up to 1M data can be exported each time.

11.4.3 Checking the Network Status

Purpose:

You can also check the network status and quick set the network parameters in this interface.

Steps:

Click the Status button on the lower- right corner of the page.

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Figure 11-28 Network Status Checking

If the network is normal the following message box pops out.

Figure 11-29 Network Status Checking Result

If the message box pops out with other information instead of this one, you can click

Network button to show the quick setting interface of the network parameters.

11.4.4 Checking Network Statistics

Purpose:

You can check the network status to obtain the real-time information of NVR.

Step 1 Enter the Network Detection interface.

Menu>Maintenance>Net Detect

Step 2 Choose the Network Stat. tab.

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Figure 11-30 Network Stat. Interface

Step 3 Check the bandwidth of IP Camera, bandwidth of Remote Live View, bandwidth of Remote

Playback, bandwidth of Net Receive Idle and bandwidth of Net Send Idle.

Step 4 You can click Refresh to get the newest status.

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Chapter 12 HDD Management

12.1 Initializing HDDs

Purpose:

A newly installed hard disk drive (HDD) must be initialized before it can be used with your NVR.

A message box pops up when the NVR starts up if there exits any uninitialized HDD.

Figure 12-1 Message Box of Uninitialized HDD

Click Yes button to initialize it immediately or you can perform the following steps to initialize the

HDD.

Step 2 Enter the HDD Information interface.

Menu > HDD> General

Figure 12-2 HDD Information Interface

Step 3 Select HDD to be initialized.

Step 4 Click the Init button.

Figure 12-3 Confirm Initialization

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Step 5 Select the OK button to start initialization.

Figure 12-4 Status changes to Initializing

Step 6 After the HDD has been initialized, the status of the HDD will change from Uninitialized to

Normal.

Figure 12-5 HDD Status Changes to Normal

Initializing the HDD will erase all data on it.

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12.2 Managing Network HDD

Purpose:

You can add the allocated NAS or disk of IP SAN to NVR, and use it as network HDD. Up to 8

network disks can be added.

Step 1 Enter the HDD Information interface.

Menu > HDD>General

Figure 12-6 HDD Information Interface

Step 2 Click the Add button to enter the Add NetHDD interface, as shown in Figure 12-7.

Figure 12-7 HDD Information Interface

Step 3 Add the allocated NetHDD.

Step 4 Select the type to NAS or IP SAN.

Step 5 Configure the NAS or IP SAN settings.

 Add NAS disk:

1) Enter the NetHDD IP address in the text field.

2) Click the Search button to search the available NAS disks.

3) Select the NAS disk from the list shown below.

4) Or you can just manually enter the directory in the text field of NetHDD Directory.

5) Click the OK button to add the configured NAS disk.

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Figure 12-8 Add NAS Disk

 Add IP SAN:

1) Enter the NetHDD IP address in the text field.

2) Click the Search button to search the available IP SAN disks.

3) Select the IP SAN disk from the list shown below.

4) Click the OK button to add the selected IP SAN disk.

Up to 1 IP SAN disk can be added.

Figure 12-9 Add IP SAN Disk

Step 6 After having successfully added the NAS or IP SAN disk, return to the HDD Information menu.

The added NetHDD will be displayed in the list.

If the added NetHDD is uninitialized, please select it and click the Init button for initialization.

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Figure 12-10 Initialize Added NetHDD

12.3 Managing HDD Group

12.3.1 Setting HDD Groups

Purpose:

Multiple HDDs can be managed in groups. Video from specified channels can be recorded onto a

particular HDD group through HDD settings.

Step 1 Enter the Storage Mode interface.

Menu > HDD > Advanced > Storage Mode

Step 2 Set the Mode to Group, as shown in Figure 12-11.

Figure 12-11 Storage Mode Interface

Step 3 Click the Apply button and the following Attention box will pop up.

Figure 12-12 Attention for Reboot

Step 4 Click the Yes button to reboot the device to activate the changes.

Step 5 After reboot of device, enter the HDD Information interface.

Menu > HDD> General

Step 6 Select HDD from the list and click icon to enter the Local HDD Settings interface, as

shown in Figure 12-13.

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Figure 12-13 Local HDD Settings Interface

Step 7 Select the Group number for the current HDD.

The default group No. for each HDD is 1.

Step 8 Click the OK button to confirm the settings.

Figure 12-14 Confirm HDD Group Settings

Step 9 In the pop-up Attention box, click the Yes button to finish the settings.

12.3.2 Setting HDD Property

Purpose:

The HDD property can be set to redundancy, read-only or read/write (R/W). Before setting the

HDD property, please set the storage mode to Group (refer to step1-4 of Chapter Setting HDD

Groups ).

A HDD can be set to read-only to prevent important recorded files from being overwritten when

the HDD becomes full in overwrite recording mode.

When the HDD property is set to redundancy, the video can be recorded both onto the redundancy

HDD and the R/W HDD simultaneously so as to ensure high security and reliability of video data.

Step 1 Enter the HDD Information interface.

Menu > HDD> General

Step 2 Select HDD from the list and click the icon to enter the Local HDD Settings interface, as

shown in Figure 12-15.

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Figure 12-15 Set HDD Property

Step 3 Set the HDD property to R/W, Read-only or Redundancy.

Step 4 Click the OK button to save the settings and exit the interface.

Step 5 In the HDD Information menu, the HDD property will be displayed in the list.

At least 2 hard disks must be installed on your NVR when you want to set a HDD to Redundancy,

and there is one HDD with R/W property.

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12.4 Configuring Quota Mode

Purpose:

Each camera can be configured with allocated quota for the storage of recorded files or captured

pictures.

Step 1 Enter the Storage Mode interface.

Menu > HDD > Advanced

Step 2 Set the Mode to Quota, as shown in Figure 12-16.

The NVR must be rebooted to enable the changes to take effect.

Figure 12-16 Storage Mode Settings Interface

Step 3 Select a camera for which you want to configure quota.

Step 4 Enter the storage capacity in the text fields of Max. Record Capacity (GB) and Max. Picture

Capacity (GB), as shown in Figure 12-17.

Figure 12-17 Configure Record/Picture Quota

Step 5 You can copy the quota settings of the current camera to other cameras if required. Click the

Copy button to enter the Copy Camera menu, as shown in Figure 12-18.

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Figure 12-18 Copy Settings to Other Camera(s)

Step 6 Select the camera (s) to be configured with the same quota settings. You can also click the

checkbox of IP Camera to select all cameras.

Step 7 Click the OK button to finish the Copy settings and back to the Storage Mode interface.

Step 8 Click the Apply button to apply the settings.

If the quota capacity is set to 0, then all cameras will use the total capacity of HDD for record and

picture capture.

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12.5 Configuring Disk Clone

Purpose:

If the S.M.A.R.T. detection result declares the HDD is abnormal, you can choose to clone all the

data on the HDD to an inserted eSATA disk manually. Refer to Chapter 12.8 HDD Detection for

details of S.M.A.R.T detection.

Before you start:

An eSATA disk should be connected to the device.

Step 1 Enter the HDD Advanced Setting interface:

Menu > HDD > Advanced

Step 2 Click the Disk Clone tab to enter the disk clone configuring interface.

Figure 12-19 Disk Clone Configuration Interface

Step 3 Make sure the usage of the eSATA disk is set as Export.

If not, click the Set button to set it. Choose Export and click the OK button.

Figure 12-20 Setting eSATA Usage

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The capacity of destination disk must be the same as that of the clone source disk.

Step 4 Check the checkbox of the HDD to be cloned in the Clone Source list.

Step 5 Click the Clone button and a message box pops up.

Figure 12-21 Message Box for Disk Clone

Step 6 Click the Yes button to continue.

You can check the clone progress in the HDD status.

Figure 12-22 Check Disk Clone Progress

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12.6 Checking HDD Status

Purpose:

You may check the status of the installed HDDs on NVR so as to take immediate check and

maintenance in case of HDD failure.

Checking HDD Status in HDD Information Interface

Step 1 Enter the HDD Information interface.

Menu > HDD>General

Step 2 Check the status of each HDD which is displayed on the list, as shown in Figure 12-23.

Figure 12-23 View HDD Status (1)

If the status of HDD is Normal or Sleeping, it works normally. If the status is Uninitialized or

Abnormal, please initialize the HDD before use. And if the HDD initialization is failed, please

replace it with a new one.

Checking HDD Status in HDD Information Interface

Step 3 Enter the System Information interface.

Menu >Maintenance > System Info

Step 4 Click the HDD tab to view the status of each HDD displayed on the list, as shown in Figure

12-24.

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Figure 12-24 View HDD Status (2)

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12.7 HDD Detection

Purpose:

The device provides the HDD detection function such as the adopting of the S.M.A.R.T. and the Bad

Sector Detection technique. The S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) is

a monitoring system for HDD to detect and report on various indicators of reliability in the hopes

of anticipating failures.

S.M.A.R.T. Settings

Step 1 Enter the S.M.A.R.T Settings interface.

Menu > Maintenance >HDD Detect

Step 2 Select the HDD to view its S.M.A.R.T information list, as shown in Figure 12-25.

Figure 12-25 S.M.A.R.T Settings Interface

The related information of the S.M.A.R.T. is shown on the interface.

You can choose the self-test types as Short Test, Expanded Test or the Conveyance Test.

Click the start button to start the S.M.A.R.T. HDD self-evaluation.

If you want to use the HDD even when the S.M.A.R.T. checking is failed, you can check the

checkbox of the Continue to use the disk when self-evaluation is failed item.

Bad Sector Detection

Step 3 Click the Bad Sector Detection tab.

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Step 4 Select the HDD No. in the dropdown list you want to configure, and choose All Detection or

Key Area Detection as the detection type.

Step 5 Click the Detect button to start the detection.

Figure 12-26 Bad Sector Detection

And you can click Error info button to see the detailed damage information.

And you can also pause/resume or cancel the detection.

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12.8 Configuring HDD Error Alarms

Purpose:

You can configure the HDD error alarms when the HDD status is Uninitialized or Abnormal.

Step 1 Enter the Exception interface.

Menu > Configuration > Exceptions

Step 2 Select the Exception Type to HDD Error from the dropdown list.

Step 3 Click the checkbox(s) below to select the HDD error alarm type (s), as shown in Figure 12-27.

The alarm type can be selected to: Audible Warning, Notify Surveillance Center, Send Email and

Trigger Alarm Output. Please refer to Chapter Setting Alarm Response Actions.

Figure 12-27 Configure HDD Error Alarm

Step 4 When the Trigger Alarm Output is selected, you can also select the alarm output to be

triggered from the list below.

Step 5 Click the Apply button to save the settings.

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Chapter 13 Camera Settings

13.1 Configuring OSD Settings

Purpose:

You can configure the OSD (On-screen Display) settings for the camera, including date /time,

camera name, etc.

Step 1 Enter the OSD Configuration interface.

Menu > Camera > OSD

Step 2 Select the camera to configure OSD settings.

Step 3 Edit the Camera Name in the text field.

Step 4 Configure the Display Name, Display Date and Display Week by clicking the checkbox.

Step 5 Select the Date Format, Time Format and Display Mode.

Figure 13-1 OSD Configuration Interface

Step 6 You can use the mouse to click and drag the text frame on the preview window to adjust the

OSD position.

Step 7 Click the Apply button to apply the settings.

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13.2 Configuring Privacy Mask

Purpose:

You are allowed to configure the four-sided privacy mask zones that cannot be viewed by the

operator. The privacy mask can prevent certain surveillance areas to be viewed or recorded.

Step 1 Enter the Privacy Mask Settings interface.

Menu > Camera >Privacy Mask

Step 2 Select the camera to set privacy mask.

Step 3 Click the checkbox of Enable Privacy Mask to enable this feature.

Figure 13-2 Privacy Mask Settings Interface

Step 4 Use the mouse to draw a zone on the window. The zones will be marked with different

frame colors.

Up to 4 privacy masks zones can be configured and the size of each area can be adjusted.

Step 5 The configured privacy mask zones on the window can be cleared by clicking the

corresponding Clear Zone1-4 icons on the right side of the window, or click Clear All to clear

all zones.

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Figure 13-3 Set Privacy Mask Area

Step 6 Click the Apply button to save the settings.

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13.3 Configuring Video Parameters

Purpose:

You can customize the image parameters including the brightness, contrast, saturation, image

rotate and mirror for the live view and recording effect.

Step 1 Enter the Image Settings interface.

Menu > Camera >Image

Figure 13-4 Image Settings Interface

Step 2 Select the camera to set image parameters.

Step 3 Adjust the slider or click on the up/down arrow to set the value of the brightness, contrast or

saturation.

Step 4 Select the Enable Rotate function to Clockwise 270 degrees or OFF. When OFF is selected,

the image is restored to original.

Step 5 Select the Mirror Mode to Left-Right, Up-Down, Center or OFF. When OFF is selected, the

image is restored to original.

 The Rotate and Mirror functions must be supported by the connected IP camera.

 The image parameters adjustment can affect both the live view and the recording quality.

Step 6 Click the Apply button to save the settings.

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Chapter 14 NVR Management and Maintenance

14.1 Viewing System Information

Step 1 Enter the System Information interface.

Menu >Maintenance>System Info

Step 2 You can click the Device Info, Camera, Record, Alarm, Network and HDD tabs to view the

system information of the device.

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Figure 14-1 Device Information Interface

You can add the device to your mobile client software (iVMS-4500) via scanning the QR Code.

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14.2 Searching & Exporting Log Files

Purpose:

The operation, alarm, exception and information of the NVR can be stored in log files, which can

be viewed and exported at any time.

Step 1 Enter the Log Search interface.

Menu > Maintenance > Log Information

Figure 14-2 Log Search Interface

Step 2 Set the log search conditions to refine your search, including the Start Time, End Time, Major

Type and Minor Type.

Step 3 Click the Search button to start search log files.

Step 4 The matched log files will be displayed on the list shown below.

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Figure 14-3 Log Search Results

Up to 2000 log files can be displayed each time.

Step 5 You can click the button of each log or double click it to view its detailed information, as

shown in Figure 14-4. And you can also click the button to view the related video files if

available.

Figure 14-4 Log Details

Step 6 If you want to export the log files, click the Export button to enter the Export menu, as

shown in Figure 14-4 Log Details.

You can also click Export All on the Log Search interface to enter the Export interface, and all

the system logs will be exported to the backup device.

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Figure 14-5 Export Log Files

Step 7 Select the backup device from the dropdown list of Device Name.

Step 8 Select the format of the log files to be exported. Up to 15 formats are selectable.

Step 9 Click the Export to export the log files to the selected backup device.

You can click the New Folder button to create new folder in the backup device, or click the

Format button to format the backup device before log export.

Please connect the backup device to NVR before operating log export.

14.3 Importing/Exporting IP Camera Info

Purpose:

The information of added IP camera can be generated into an excel file and exported to the local

device for backup, including the IP address, manage port, password of admin, etc.. And the

exported file can be edited on your PC, like adding or deleting the content, and copy the setting to

other devices by importing the excel file to it.

Step 1 Enter the camera management interface.

Menu > Camera > IP Camera Import/Export

Step 2 Click the IP Camera Import/Export tab, the content of detected plugged external device

appears.

Step 3 Click the Export button to export configuration files to the selected local backup device.

Step 4 To import a configuration file, select the file from the selected backup device and click the

Import button. After the importing process is completed, you must reboot the NVR.

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14.4 Importing/Exporting Configuration File

Purpose:

The configuration files of the NVR can be exported to local device for backup; and the

configuration files of one NVR can be imported to multiple NVR devices if they are to be

configured with the same parameters.

14.4.1 Exporting Configuration File

Before you start:

Insert a USB flash disk to the device. For importing the configuration file, the configuration file

must be available in the USB flash disk.

Step 1 Enter the Export Configuration File interface.

Menu > Maintenance > Export

Figure 14-6 Import/Export Config File

Step 2 Select a USB flash disk.

Step 3 Click Export.

Step 4 Input the admin password.

Step 5 Export configuration file to the selected local backup device.

14.4.2 Importing Configuration File

Before you start:

Insert a USB flash disk with the configuration file to the device.

Step 1 Enter the Export Configuration File interface.

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Menu > Maintenance > Import

Step 2 Select a USB flash disk.

Step 3 Select the configuration file from the USB flash disk.

Step 4 Click Import.

Step 5 Input the admin password.

Step 6 Import the configuration file to device.

After having finished the import of configuration files, the device will reboot automatically.

14.5 Upgrading System

Purpose:

The firmware on your NVR can be upgraded by local backup device or remote FTP server.

14.5.1 Upgrading by Local Backup Device

Step 1 Connect your NVR with a local backup device where the update firmware file is located.

Step 2 Enter the Upgrade interface.

Step 3 Menu >Maintenance>Upgrade

Step 4 Click the Local Upgrade tab to enter the local upgrade menu, as shown in Figure 14-7.

Figure 14-7 Local Upgrade Interface

Step 5 Select the update file from the backup device.

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Step 6 Click the Upgrade button to start upgrading.

Step 7 After the upgrading is complete, reboot the NVR to activate the new firmware.

14.5.2 Upgrading by FTP

Before you start:

Ensure the network connection of the PC (running FTP server) and the device is valid and correct.

Run the FTP server on the PC and copy the firmware into the corresponding directory of your PC.

Step 1 Enter the Upgrade interface.

Menu >Maintenance>Upgrade

Step 2 Click the FTP tab to enter the local upgrade interface, as shown in Figure 14-8.

Figure 14-8 FTP Upgrade Interface

Step 3 Enter the FTP Server Address in the text field.

Step 4 Click the Upgrade button to start upgrading.

Step 5 After the upgrading is complete, reboot the NVR to activate the new firmware.

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14.6 Restoring Default Settings

Step 1 Enter the Default interface.

Menu > Maintenance > Default

Figure 14-9 Restore Defaults

Step 2 Select the restoring type from the following three options.

Restore Defaults: Restore all parameters, except the network (including IP address, subnet

mask, gateway, MTU, NIC working mode, default route, server port, etc.) and user account

parameters, to the factory default settings.

Factory Defaults: Restore all parameters to the factory default settings.

Restore to Inactive: Restore the device to the inactive status.

Step 3 Click the OK button to restore the default settings.

The device will reboot automatically after restoring to the default settings.

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Chapter 15 Others

15.1 Configuring General Settings

Purpose:

You can configure the BNC output standard, VGA output resolution, mouse pointer speed through

the Menu > Configuration > General interface.

Step 1 Enter the General Settings interface.

Menu >Configuration> General

Step 2 Select the General tab.

Figure 15-1 General Settings Interface

Step 3 Configure the following settings:

Language: The default language used is English.

Output Standard: Select the output standard to NTSC or PAL, which must be the same with

the video input standard.

Resolution: You can configure the VGA resolution and HDMI resolution respectively. Up to 4K

(3840 × 2160) resolution is selectable for the HDMI output.

Time Zone: Select the time zone.

Date Format: Select the date format.

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System Date: Select the system date.

System Time: Select the system time.

Mouse Pointer Speed: Set the speed of mouse pointer; 4 levels are configurable.

Enable Wizard: Enable/disable the Wizard when the device starts up.

Enable Password: Enable/disable the use of the login password.

Step 4 Click the Apply button to save the settings.

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15.2 Configuring DST Settings

Step 1 Enter the General Settings interface.

Menu >Configuration>General

Step 2 Choose DST Settings tab.

Figure 15-2 DST Settings Interface

You can check the checkbox before the Auto DST Adjustment item.

Or you can manually check the Enable DST checkbox, and then you choose the date of the

DST period.

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15.3 Configuring More Settings

Step 1 Enter the General Settings interface.

Menu >Configuration>General

Step 2 Click the More Settings tab to enter the More Settings interface.

Figure 15-3 More Settings Interface

Step 3 Configure the following settings:

Device Name: Edit the name of NVR.

Device No.: Edit the serial number of NVR. The Device No. can be set in the range of 1~255,

and the default No. is 255. The number is used for the remote and keyboard control.

Auto Logout: Set timeout time for menu inactivity. E.g., when the timeout time is set to 5

Minutes, then the system will exit from the current operation menu to live view screen after

5 minutes of menu inactivity.

Enable HDMI/VGA Simultaneous Output: By default, the video outputs from HDMI and VGA

interfaces can be operated separately. You can set the simultaneous output for the HDMI and

VGA by checking the checkbox of the option.

Menu Output Mode: You can choose the menu display on different video output.

You can select the menu output mode to VGA, HDMI or Auto. When the Auto option is

selected and both HDMI and VGA outputs are connected, the device will detect and set the

HDMI as the menu output.

Step 4 Click the Apply button to save the settings.

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15.4 Managing User Accounts

Purpose:

There is a default account in the NVR: Administrator. The Administrator user name is admin and

the password is set when you start the device for the first time. The Administrator has the

permission to add and delete user and configure user parameters.

15.4.1 Adding a User

Step 1 Enter the User Management interface.

Menu >Configuration>User

Figure 15-4 User Management Interface

Step 2 Click the Add button to enter the Add User interface.

Figure 15-5 Add User Menu

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Step 3 Enter the information for new user, including User Name, Admin Password, Password,

Confirm, Level and User’s MAC Address.

Password: Set the password for the user account.

Strong Password recommended–We highly recommend you create a strong password of your own

choosing (Using a minimum of 8 characters, including at least three of the following categories:

upper case letters, lower case letters, numbers, and special characters.) in order to increase the

security of your product. And we recommend you reset your password regularly, especially in the

high security system, resetting the password monthly or weekly can better protect your product.

 Level: Set the user level to Operator or Guest. Different user levels have different operating

permission.

Operator: The Operator user level has permission of Two-way Audio in Remote Configuration

and all operating permission in Camera Configuration by default.

Guest: The Guest user has no permission of Two-way Audio in Remote Configuration and

only has the local/remote playback in the Camera Configuration by default.

 User’s MAC Address: The MAC address of the remote PC which logs onto the NVR. If it is

configured and enabled, it only allows the remote user with this MAC address to access

the NVR.

Step 4 Click the OK button to save the settings and go back to the User Management interface. The

added new user will be displayed on the list, as shown in Figure 15-6.

Figure 15-6 Added User Listed in User Management Interface

Step 5 Select the user from the list and then click the button to enter the Permission settings

interface, as shown in Figure 15-7.

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Figure 15-7 User Permission Settings Interface

Step 6 Set the operating permission of Local Configuration, Remote Configuration and Camera

Configuration for the user.

 Local Configuration

Local Log Search: Searching and viewing logs and system information of NVR.

Local Parameters Settings: Configuring parameters, restoring factory default parameters and

importing/exporting configuration files.

Local Camera Management: The adding, deleting and editing of IP cameras.

Local Advanced Operation: Operating HDD management (initializing HDD, setting HDD

property), upgrading system firmware, clearing I/O alarm output.

Local Shutdown Reboot: Shutting down or rebooting the NVR.

 Remote Configuration

Remote Log Search: Remotely viewing logs that are saved on the NVR.

Remote Parameters Settings: Remotely configuring parameters, restoring factory default

parameters and importing/exporting configuration files.

Remote Camera Management: Remote adding, deleting and editing of the IP cameras.

Remote Serial Port Control: Configuring settings for RS-232 and RS-485 ports.

Remote Video Output Control: Sending remote button control signal.

Two-Way Audio: Realizing two-way radio between the remote client and the NVR.

• Remote Alarm Control: Remotely arming (notify alarm and exception message to the

remote client) and controlling the alarm output.

• Remote Advanced Operation: Remotely operating HDD management (initializing HDD,

setting HDD property), upgrading system firmware, clearing I/O alarm output.

• Remote Shutdown/Reboot: Remotely shutting down or rebooting the NVR.

 Camera Configuration

Remote Live View: Remotely viewing live video of the selected camera (s).

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Local Manual Operation: Locally starting/stopping manual recording and alarm output of the

selected camera (s).

Remote Manual Operation: Remotely starting/stopping manual recording and alarm output

of the selected camera (s).

Local Playback: Locally playing back recorded files of the selected camera (s).

Remote Playback: Remotely playing back recorded files of the selected camera (s).

Local PTZ Control: Locally controlling PTZ movement of the selected camera (s).

Remote PTZ Control: Remotely controlling PTZ movement of the selected camera (s).

Local Video Export: Locally exporting recorded files of the selected camera (s).

Step 7 Click the OK button to save the settings and exit interface.

Only the admin user account has the permission of restoring factory default parameters.

15.4.2 Deleting a User

Step 1 Enter the User Management interface.

Menu >Configuration>User

Step 2 Select the user to be deleted from the list, as shown in Figure 15-8.

Figure 15-8 User List

Step 3 Click the icon to delete the selected user account.

15.4.3 Editing a User

For the added user accounts, you can edit the parameters.

Step 1 Enter the User Management interface.

Menu >Configuration>User

Step 2 Select the user to be edited from the list, as shown in Figure 15-8.

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Step 3 Click the icon to enter the Edit User interface, as shown in Figure 15-10.

Figure 15-9 Edit User (Operator/Guest)

Figure 15-10 Edit User (admin)

Step 4 Edit the password for the user

• Operator and Guest

You can edit the user information, including user name, password, permission level and

MAC address. Check the checkbox of Change Password if you want to change the password,

and input the new password in the text field of Password and Confirm. A strong password

is recommended.

• Admin

You are only allowed to edit the password and MAC address. Check the checkbox of

Change Password if you want to change the password, and the input the correct old

password, and the new password in the text field of Password and Confirm.

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Strong Password recommended–We highly recommend you create a strong password of your own

choosing (Using a minimum of 8 characters, including at least three of the following categories:

upper case letters, lower case letters, numbers, and special characters.) in order to increase the

security of your product. And we recommend you reset your password regularly, especially in the

high security system, resetting the password monthly or weekly can better protect your product.

Step 5 Edit the unlock pattern for the admin user account.

1) Check the checkbox of Enable Unlock Pattern to enable the use of unlock pattern when

logging in to the device.

2) Use the mouse to draw a pattern among the 9 dots on the screen. Release the mouse

when the pattern is done.

Please refer to Chapter 2.3.1 Configuring the Unlock Pattern for detailed instructions.

Figure 15-11 Set Unlock Patter for Admin User

Step 6 Click the of Export GUID to enter the reset password interface to export the GUID file

for the admin user account.

When the admin password is changed, you can re-export the GUID file to the connected U

flash disk for the future password resetting. Please refer to Chapter 2.1.5 Resetting Your

Password for details.

Step 7 Click the OK button to save the settings and exit the menu.

Step 8 For the Operator or Guest user account, you can also click the button on the user

management interface to edit the permission.

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Chapter 16 Appendix

16.1 Glossary

• Dual Stream: Dual stream is a technology used to record high resolution video locally while

transmitting a lower resolution stream over the network. The two streams are generated by

the NVR, with the main stream having a maximum resolution of 4CIF and the sub-stream

having a maximum resolution of CIF.

• HDD: Acronym for Hard Disk Drive. A storage medium which stores digitally encoded data on

platters with magnetic surfaces.

• DHCP: Dynamic Host Configuration Protocol (DHCP) is a network application protocol used

by devices (DHCP clients) to obtain configuration information for operation in an Internet

Protocol network.

• HTTP: Acronym for Hypertext Transfer Protocol. A protocol to transfer hypertext request

and information between servers and browsers over a network

• DDNS: Dynamic DNS is a method, protocol, or network service that provides the capability

for a networked device, such as a router or computer system using the Internet Protocol

Suite, to notify a domain name server to change, in real time (ad-hoc) the active DNS

configuration of its configured hostnames, addresses or other information stored in DNS.

• Hybrid NVR: A hybrid NVR is a combination of a NVR and NVR.

• NTP: Acronym for Network Time Protocol. A protocol designed to synchronize the clocks of

computers over a network.

• NTSC: Acronym for National Television System Committee. NTSC is an analog television

standard used in such countries as the United States and Japan. Each frame of an NTSC

signal contains 525 scan lines at 60Hz.

• NVR: Acronym for Network Video Recorder. An NVR can be a PC-based or embedded system

used for centralized management and storage for IP cameras, IP Domes and other NVRs.

• PAL: Acronym for Phase Alternating Line. PAL is also another video standard used in

broadcast televisions systems in large parts of the world. PAL signal contains 625 scan lines

at 50Hz.

• PTZ: Acronym for Pan, Tilt, Zoom. PTZ cameras are motor driven systems that allow the

camera to pan left and right, tilt up and down and zoom in and out.

• USB: Acronym for Universal Serial Bus. USB is a plug-and-play serial bus standard to interface

devices to a host computer.

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16.2 Troubleshooting

 No image displayed on the monitor after starting up normally.

Possible Reasons:

− No VGA or HDMI connections.

− Connection cable is damaged.

− Input mode of the monitor is incorrect.

Step 1 Verify the device is connected with the monitor via HDMI or VGA cable.

Step 2 If not, please connect the device with the monitor and reboot.

Step 3 Verify the connection cable is good.

Step 4 If there is still no image display on the monitor after rebooting, please check if the

connection cable is good, and change a cable to connect again.

Step 5 Verify Input mode of the monitor is correct.

Step 6 Please check the input mode of the monitor matches with the output mode of the device

(e.g. if the output mode of NVR is HDMI output, then the input mode of monitor must be the

HDMI input). And if not, please modify the input mode of monitor.

Step 7 Check if the fault is solved by the step 1 to step 3.

Step 8 If it is solved, finish the process.

If not, please contact the engineer from Hikvision to do the further process.

 There is an audible warning sound “Di-Di-Di-DiDi” after a new bought NVR starts up.

Possible Reasons:

− No HDD is installed in the device.

− The installed HDD has not been initialized.

− The installed HDD is not compatible with the NVR or is broken-down.

Step 9 Verify at least one HDD is installed in the NVR.

− If not, please install the compatible HDD.

Please refer to the “Quick Operation Guide” for the HDD installation steps.

− If you don’t want to install a HDD, select “Menu>Configuration > Exceptions”, and uncheck the

Audible Warning checkbox of “HDD Error”.

Step 10 Verify the HDD is initialized.

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1) Select “Menu>HDD>General”.

2) If the status of the HDD is “Uninitialized”, please check the checkbox of corresponding

HDD and click the “Init” button.

Step 11 Verify the HDD is detected or is in good condition.

3) Select “Menu>HDD>General”.

4) If the HDD is not detected or the status is “Abnormal”, please replace the dedicated HDD

according to the requirement.

Step 12 Check if the fault is solved by the step 1 to step 3.

If it is solved, finish the process.

If not, please contact the engineer from Hikvision to do the further process.

 The status of the added IP camera displays as “Disconnected” when it is connected through

Private Protocol. Select “Menu>Camera>Camera>IP Camera” to get the camera status.

Possible Reasons:

− Network failure, and the NVR and IP camera lost connections.

− The configured parameters are incorrect when adding the IP camera.

− Insufficient bandwidth.

Step 1 Verify the network is connected.

1) Connect the NVR and PC with the RS-232 cable.

2) Open the Super Terminal software, and execute the ping command. Input “ping IP” (e.g.

ping 172.6.22.131).

Simultaneously press Ctrl and C to exit the ping command.

If there exists return information and the time value is little, the network is normal.

Step 2 Verify the configuration parameters are correct.

1) Select “Menu>Camera>Camera>IP Camera”.

2) Verify the following parameters are the same with those of the connected IP devices,

including IP address, protocol, management port, user name and password.

Step 3 Verify the whether the bandwidth is enough.

1) Select “Menu >Maintenance > Net Detect > Network Stat.”.

2) Check the usage of the access bandwidth, and see if the total bandwidth has reached its

limit.

Step 4 Check if the fault is solved by the step 1 to step 3.

If it is solved, finish the process.

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If not, please contact the engineer from Hikvision to do the further process.

 The IP camera frequently goes online and offline and the status of it displays as

“Disconnected”.

Possible Reasons:

− The IP camera and the NVR versions are not compatible.

− Unstable power supply of IP camera.

− Unstable network between IP camera and NVR.

− Limited flow by the switch connected with IP camera and NVR.

Step 1 Verify the IP camera and the NVR versions are compatible.

1) Enter the IP camera Management interface “Menu > Camera > Camera>IP Camera”, and

view the firmware version of connected IP camera.

2) Enter the System Info interface “Menu>Maintenance>System Info>Device Info”, and view

the firmware version of NVR.

Step 2 Verify power supply of IP camera is stable.

1) Verify the power indicator is normal.

2) When the IP camera is offline, please try the ping command on PC to check if the PC

connects with the IP camera.

Step 3 Verify the network between IP camera and NVR is stable.

3) When the IP camera is offline, connect PC and NVR with the RS-232 cable.

4) Open the Super Terminal, use the ping command and keep sending large data packages to

the connected IP camera, and check if there exists packet loss.

Simultaneously press Ctrl and C to exit the ping command.

Example: Input ping 172.6.22.131 –l 1472 –f.

Step 1 Verify the switch is not flow control.

Check the brand, model of the switch connecting IP camera and NVR, and contact with the

manufacturer of the switch to check if it has the function of flow control. If so, please turn it

down.

Step 2 Check if the fault is solved by the step 1 to step 4.

If it is solved, finish the process.

If not, please contact the engineer from Hikvision to do the further process.

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 No monitor connected with the NVR locally and when you manage the IP camera to connect

with the device by web browser remotely, of which the status displays as Connected. And

then you connect the device with the monitor via VGA or HDMI interface and reboot the

device, there is black screen with the mouse cursor.

Connect the NVR with the monitor before startup via VGA or HDMI interface, and manage the

IP camera to connect with the device locally or remotely, the status of IP camera displays as

Connect. And then connect the device with the CVBS, and there is black screen either.

Possible Reasons:

After connecting the IP camera to the NVR, the image is output via the main spot interface by

default.

Step 1 Enable the output channel.

Step 2 Select “Menu > Configuration > Live View > View”, and select video output interface in the

drop-down list and configure the window you want to view.

 The view settings can only be configured by the local operation of NVR.

 Different camera orders and window-division modes can be set for different output

interfaces separately, and digits like “D1”and “D2” stands for the channel number, and “X”

means the selected window has no image output.

Step 3 Check if the fault is solved by the above steps.

If it is solved, finish the process.

If not, please contact the engineer from Hikvision to do the further process.

 Live view stuck when video output locally.

Possible Reasons:

− Poor network between NVR and IP camera, and there exists packet loss during the

transmission.

− The frame rate has not reached the real-time frame rate.

Step 1 Verify the network between NVR and IP camera is connected.

 When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the

RS-232 cable.

 Open the Super Terminal, and execute the command of “ping 192.168.0.0 –l 1472 –f” (the

IP address may change according to the real condition), and check if there exists packet

loss.

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Simultaneously press Ctrl and C to exit the ping command.

Step 2 Verify the frame rate is real-time frame rate.

Select “Menu > Record > Parameters > Record”, and set the Frame rate to Full Frame.

Step 3 Check if the fault is solved by the above steps.

If it is solved, finish the process.

If not, please contact the engineer from Hikvision to do the further process.

 Live view stuck when video output remotely via the Internet Explorer or platform software.

Possible Reasons:

− Poor network between NVR and IP camera, and there exists packet loss during the

transmission.

− Poor network between NVR and PC, and there exists packet loss during the transmission.

− The performances of hardware are not good enough, including CPU, memory, etc..

Step 4 Verify the network between NVR and IP camera is connected.

1) When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the

RS-232 cable.

2) Open the Super Terminal, and execute the command of “ping 192.168.0.0 –l 1472 –f” (the

IP address may change according to the real condition), and check if there exists packet

loss.

Simultaneously press Ctrl and C to exit the ping command.

Step 5 Verify the network between NVR and PC is connected.

1) Open the cmd window in the Start menu, or you can press “windows+R” shortcut key

to open it.

2) Use the ping command to send large packet to the NVR, execute the command of “ping

192.168.0.0 –l 1472 –f” (the IP address may change according to the real condition),

and check if there exists packet loss.

Simultaneously press Ctrl and C to exit the ping command.

Step 6 Verify the hardware of the PC is good enough.

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Simultaneously press Ctrl, Alt and Delete to enter the windows task management interface,

as shown in the following figure.

Figure 16-1 Windows task management interface

 Select the “Performance” tab; check the status of the CPU and Memory.

 If the resource is not enough, please end some unnecessary processes.

Step 7 Check if the fault is solved by the above steps.

If it is solved, finish the process.

If not, please contact the engineer from Hikvision to do the further process.

 When using the NVR to get the live view audio, there is no sound or there is too much noise,

or the volume is too low.

Possible Reasons:

− Cable between the pickup and IP camera is not connected well; impedance mismatches or

incompatible.

− The stream type is not set as “Video & Audio”.

− The encoding standard is not supported with NVR.

Step 1 Verify the cable between the pickup and IP camera is connected well; impedance matches

and compatible.

please contact the manufacturer of the IP camera.

Step 2 Verify the setting parameters are correct.

Select “Menu > Record > Parameters > Record”, and set the Stream Type as “Audio & Video”.

Step 3 Verify the audio encoding standard of the IP camera is supported by the NVR.

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NVR supports G722.1 and G711 standards, and if the encoding parameter of the input audio

is not one of the previous two standards, you can log in the IP camera to configure it to the

supported standard.

Step 4 Check if the fault is solved by the above steps.

If it is solved, finish the process.

If not, please contact the engineer from Hikvision to do the further process.

 The image gets stuck when NVR is playing back by single or multi-channel.

Possible Reasons:

− Poor network between NVR and IP camera, and there exists packet loss during the

transmission.

− The frame rate is not the real-time frame rate.

− The NVR supports up to 16-channel synchronize playback at the resolution of 4CIF, if you

want a 16-channel synchronize playback at the resolution of 720p, the frame extracting may

occur, which leads to a slight stuck.

Step 5 Verify the network between NVR and IP camera is connected.

1) When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the

RS-232 cable.

2) Open the Super Terminal, and execute the command of “ping 192.168.0.0 –l 1472 –f”

(the IP address may change according to the real condition), and check if there exists

packet loss.

Simultaneously press the Ctrl and C to exit the ping command.

Step 6 Verify the frame rate is real-time frame rate.

Select “Menu > Record > Parameters > Record”, and set the Frame Rate to “Full Frame”.

Step 7 Verify the hardware can afford the playback.

Reduce the channel number of playback.

Select “Menu > Record > Encoding > Record”, and set the resolution and bitrate to a lower

level.

Step 8 Reduce the number of local playback channel.

Select “Menu > Playback”, and uncheck the checkbox of unnecessary channels.

Step 9 Check if the fault is solved by the above steps.

If it is solved, finish the process.

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If not, please contact the engineer from Hikvision to do the further process.

 No record file found in the NVR local HDD, and prompt “No record file found”.

Possible Reasons:

− The time setting of system is incorrect.

− The search condition is incorrect.

− The HDD is error or not detected.

Step 1 Verify the system time setting is correct.

Select “Menu > Configuration > General > General”, and verify the “Device Time” is correct.

Step 2 Verify the search condition is correct.

Select “Playback”, and verify the channel and time are correct.

Step 3 Verify the HDD status is normal.

Select “Menu > HDD > General” to view the HDD status, and verify the HDD is detected and

can be read and written normally.

Step 4 Check if the fault is solved by the above steps.

If it is solved, finish the process.

If not, please contact the engineer from Hikvision to do the further process.

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16.3 List of IP Cameras Connected to PoE by Long Network

Cable (100 - 300 m)

Index

Model

DS-2CD4665F-IZHS

DS-2CD4026FWD-AP

DS-2CD4A35FWD-IZHS

DS-2CD2642FWD-IZS

DS-2CD2F42FWD-IWS

DS-2CD2942F-IWS

DS-2CD2510F

DS-2CD2342WD-I

DS-2CD2322WD-I

DS-2CD2352-I

DS-2CD2642FWD-IZS

DS-2CD2642FWD-I

DS-2CD2642FWD-IS

DS-2CD2642FWD-IZ

DS-2CD2742FWD-IZS

DS-2CD2742FWD-I

DS-2CD2742FWD-IS

DS-2CD2742FWD-IZ

DS-2CD2T42WD-I8

DS-2CD2T42WD-I5

0304981080930

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UD11658B

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