Hoover H3W 492DBBE/1-80 User Manual

EN

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Thank you for choosing this product.

We are proud to offer the ideal product for

you and the best complete range of home

appliances for your daily routine.

Carefully read this manual for correct and

safe appliance use and for helpful tips on

efficient maintenance.

Only use the washing machine after

carefully reading these instructions. We

recommend you always keep this manual on

hand and in good condition for any future

owners.

Each product is identified by a unique 16-

character code, also called the “serial

number”, printed on the sticker. This can be

found inside the door opening. This code is

a unique code for your product that you will

need to register the product warranty, or if

you need to contact the Customer Service

Centre.

This appliance is marked according to

the European directive 2012/19/EU

on Waste Electrical and Electronic

Equipment (WEEE).

WEEE contains both polluting substances (which

can cause negative consequences for the

environment) and basic components (which can

be re-used). It is important to have WEEE

subjected to specific treatments, in order to

remove and dispose properly all pollutants, and

recover and recycle all materials. Individuals can

play an important role in ensuring that WEEE

does not become an environmental issue; it is

essential to follow some basic rules:

! WEEE should not be treated as household

waste;

! WEEE should be handed over to the relevant

collection points managed by the municipality or

by registered companies. In many countries, for

large WEEE, home collection could be present.

In many countries, when you buy a new

appliance, the old one may be returned to the

retailer who has to collect it free of charge on a

one-to-one basis, as long as the equipment is of

equivalent type and has the same functions as

the supplied equipment.

1. GENERAL SAFETY RULES

2. INSTALLATION

3. DETERGENT DRAWER

4. PRACTICAL HINTS

5. CLEANING AND MAINTENANCE

6. QUICK USER GUIDE

7. CONTROLS AND PROGRAMS

8. TROUBLESHOOTING AND WARRANTY

FOR U.K. ONLY

On receipt of your appliance please

check it carefully for damage. Any

damage found must be reported

to the

delivery driver immediately.

Alternatively damage found must be

reported to the retailer within 2 days of

receipt.

Environmental conditions

Contents

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1. GENERAL SAFETY

RULES

! This appliance is intended to

be used in household and

similar applications such as:

- Staff kitchen areas in shops, offices

and other working environments;

- Farm houses;

- By clients in hotels, motels and

other residential type environments;

- Bed and breakfast type environments.

A different use of this appliance

from household environment

or from typical housekeeping

functions, as commercial use by

expert or trained users, is excluded

even in the above applications. If

the appliance is used in a manner

inconsistent with this it may reduce

the life of the appliance and may

void the manufacturer’s warranty.

Any damage to the appliance or

other damage or loss arising

through use that is not consistent

with domestic or household use

(even if located in a domestic or

household environment) shall not

be accepted by the manufacturer to

the fullest extent permitted by law.

! This appliance can be used by

children aged from 8 years and

above and persons with reduced

physical, sensory or mental

capabilities or lack of experience

and knowledge if they have been

given supervision or instruction

concerning use of the appliance

in a safe way and understand the

hazards involved.

Children shall not play with the

appliance. Cleaning and user

maintenance shall not be made

by children without supervision.

! Children should be supervised

to ensure that they do not play

with the appliance.

! Children of less than 3 years

should be kept away unless

continuously supervised.

! If the supply cord is damaged, it

must be replaced by a special

cord or assembly available from

the manufacturer or its service

agent.

! Only use the hose-sets

supplied with the appliance for

the water supply connection

(do not reuse old hose-sets).

! Water pressure must be between

0.05 MPa and 0.8 MPa.

! Make sure carpets or rugs do

not obstruct the base or any of

the ventilation openings.

! After installation, the appliance

must be positioned so that the

plug is accessible.

! The maximum load capacity of

dry clothes depends on the

model used (see control panel).

! To consult the product technical

specification please refer to the

manufacturer website.

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! The technical details (supply

voltage and power input) are

indicated on the product rating

plate

! Make sure that the electrical

system is earthed, complies

with all applicable law and that

the (electricity) socket is

compatible with the plug of the

appliance. Otherwise, seek

qualified professional assistance.

! The use of converters, multiple

sockets or extension cords is

strongly advised against

! Before cleaning or maintaining

the washing machine, unplug

the appliance and turn off the

water tap.

! Do not pull on the power cord

or appliance to unplug the

machine.

! Make sure there is no water in

the drum before opening the

door.

! Do not expose the washing

machine to rain, direct sunlight

or other weather elements.

Protect from possible freezing.

! When moving, do not lift the

washing machine by the knobs

or detergent drawer; during

transport, never rest the door on

the trolley. We recommend two

people lift the washing machine.

! In the event of fault and/or

malfunction, turn off the

washing machine, close the

water tap and do not tamper

with the appliance.

Immediately contact the

Customer Service Centre and

only use original spare parts.

Failure to observe these

instruction may jeopardise

appliance safety.

Electrical connections and

safety instructions

WARNING:

water may reach very high

temperatures during the

wash cycle.

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2. INSTALLATION

! Remove the 2 or 4 transportation

screws (A) on the back and

remove the 2 or 4 flat washers,

rubber bungs and plastic spacer

tubes (B) as illustrated in figure 1.

! If the washing machine is built-in,

unscrew the 3 or 4 transportation

screws (A) and remove the 3 or 4

flat washers, rubber bungs and

plastic spacer tubes (B).

!

During the removal of the screws

occasionally spacer tubes fall

inside the product, these can be

remove by tilting the product forward

and recovering them from the floor or

inside the base of the machine.

! Cover the open transportation screw

holes with the 2 or 4 plastic caps

included in the instruction bag.

! Place the corrugated plastic sheet,

found on top of the appliance during

the unpacking process, into the base

of the appliance as shown in figure 2

(according to the model, consider

version A, B or C).

A

B

1

3

2

1

3

1

2

A

C

B

2

WARNING:

keep packaging materials

away from children.

In some models this operation

will not be necessary, because

the corrugated plastic sheet

will be already placed on the

bottom of the appliance.

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! Connect the water hose to the water

supply tap (fig. 3) only using the hose

supplied with the appliance (do not

reuse old hose-sets).

! SOME MODELS may include one or

more of the following features:

! HOT&COLD (fig. 4):

water mains connection settings with hot

and cold water for higher energy savings.

Connect the grey tube to the cold water

tap and the red one to the hot water

tap. The machine can be connected to

the cold water tap only: in this case, some

programs may start a few minutes later.

! AQUASTOP (fig. 5):

a device located on the supply tube that

stops water flow if the tube deteriorates;

in this case, a red mark will appear in the

window “A” and the tube must be

replaced. To unscrew the nut, press the

one-way lock device "B".

! AQUAPROTECT – SUPPLY TUBE WITH

GUARD (fig. 6):

Should water leak from the primary

internal tube "A", the transparent

containment sheath "B" will contain water

to permit the washing cycle to complete.

At the end of the cycle, contact the

Customer Service Centre to replace the

supply tube.

3

1

4

B

A

5

B

A

6

Hydraulic connections

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! The washing machine should be installed in

its final position such that the water fill hose

is not kinked or trapped. The corrugated

drain hose should be inserted into suitable

drain pipe of between 50 cm and 85 cm

height above the floor using the curved drain

hose support. If an under sink connection is

used the drain hose must be routed above

the sink overfill opening to prevent back

siphoning. Care must be taken to avoid

kinking or trapping the drain hose (fig. 7).

! Level the appliance using the feet as

illustrated in figure 8:

a. turn the nut clockwise to release the

screw;

b. rotate the foot to raise or lower it until it

touches to the floor;

c. lock the foot, screwing in the nut, until it

tightens against to the bottom of the

washing machine.

! Plug in the appliance.

min 50 cm

max 85 cm

+2,6 mt

max

max 100 cm

min 4 cm

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* ACCESSORY SOLD SEPARATELY

A

B

C

8

Setting

WARNING:

contact the Customer Service Centre

should the power cord need

replacement.

Installation faults are not covered by

the manufacturers warranty.

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3. DETERGENT DRAWER

The detergent draw is split into 3

compartments as illustrated in figure 9:

! compartment "1": for prewash detergent;

! compartment “ ”: for special additives,

softeners, starch fragrances, etc.;

! compartment "2": for washing

detergent.

A liquid detergent cup is also included IN

SOME MODELS (fig. 10). To use it, place it

in compartment "2". This way, liquid

detergent will only enter the drum at the

right time. The cup can also be used for

bleach when the “Rinse” program is

selected.

2

1

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10

WARNING:

only use liquid products; the washing

machine is set to automatically dose

additives at each cycle during the last

rinse.

WARNING:

some detergents are not designed for

use in the dispenser drawer but are

supplied with their own dispenser that

is placed in the drum directly.

SOME MODELS are provided with the

automatic dosage, this carries out a

precise measurement of detergent and

softener.

In this case, refer to the

specific section in the CONTROLS

AND PROGRAMS chapter for details.

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4. PRACTICAL HINTS

When sorting laundry, make sure:

- have eliminated metallic objects such as

hair clips, pins, coins, from laundry;

- to have buttoned pillow cases, closed

zips, tied loose belts and long robe

ribbons;

- to have removed rollers, hooks or clips

from curtains;

- to have carefully read clothing washing

labels;

- to have removed any persistent stains

using specific detergents.

! When washing rugs, bedcovers or other

heavy clothing, we recommend you avoid

the spinning cycle.

! To wash wool, make sure the item can be

machine washed. Check the fabric label.

! Leave the appliance’s door slightly open

between washes, to prevent possible bad

smells developing inside the machine.

Tips on how to save money and not

damage the environment when using your

appliance.

! Load the machine to the highest capacity

shown in the programme table for each

programme - this will allow you to SAVE

energy and water.

! Noise and residual laundry moisture are

affected by spin speed: a faster spin is

associated with greater noise and lower

residual moisture in the laundry.

! The most efficient programmes in terms

of combined use of water and energy are

usually the longer-lasting ones with lower

temperature.

Maximise the load size

! Achieve the best use of energy, water,

detergent and time by using the

recommended maximum load size.

Save up to 50% energy by washing a full

load instead of 2 half loads.

Do you need to pre-wash?

! For heavily soiled laundry only!

SAVE detergent, time, water and

between 5 to 15% energy consumption

by NOT selecting Prewash for slight to

normally soiled laundry.

Is a hot wash required?

! Pretreat stains with stain remover or soak

dried in stains in water before washing to

reduce the necessity of a hot wash

programme. Save energy by using a low

temperature wash programme.

Before using a drying programme

(WASHER-DRYERS)

! SAVE energy and time by selecting a

high spin speed to reduce the water

content in laundry before using a drying

programme.

Below is a short guide with tips and advice

on the use of detergent.

! Only use detergents suitable for machine

washing.

! Select your detergent according to the

type of fabric (cotton, delicates,

synthetics, wool, silk, etc.), the colour, the

type and level of soiling and the

programmed washing temperature.

! To use the right amount of detergent,

softener or any other additives, carefully

follow the manufacturer’s instructions

every time: correctly using the

appliance with the right dose allows

you to avoid waste and to reduce the

environmental impact.

Load tips

Useful advice for saving

Dosing the detergent

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! Too much detergent leads to excessive

foam, which prevents the cycle being

carried out correctly. It could also affect

the quality of the washing and rinsing.

The use of ecological detergents without

phosphates may cause the following

effects:

- cloudier rinse drain water: This effect is

tied to the suspended zeolites which do

not have negative effects on rinse

efficiency.

- white powder (zeolites) on laundry at

the end of the wash: this is normal, the

powder is not absorbed by fabric and does

not change its colour.

To remove the zeolites, select a rinse

programme. In the future consider using

slightly less detergent.

- foam in the water at last rinse: this does

not necessary indicate poor rinsing.

Consider using less detergent in future

washes.

- abundant foam: This is often due to the

anionic surfactants found in the detergents

which are hard to eliminate from laundry.

In this case, do not re-rinse to eliminate

these effects: it will not help at all.

We suggest conducting a maintenance

wash using a proprietary cleaner.

If the problem persists or if you suspect a

malfunction, immediately contact an

Authorised Customer Service Centre.

When washing heavily soiled whites,

we recommend using cotton programs

of

60°C or above and a normal washing

powder (heavy duty) that contains

bleaching agents that at medium/high

temperatures provide excellent results.

For washes between 40°C and 60°C

the type of detergent used needs to be

appropriate for the type of fabric and

level of soiling. Normal powders are

suitable for “white” or colour fast fabrics

with high soiling, while liquid detergents

or “colour protecting” powders are

suitable for coloured fabrics with light

levels of soiling.

For washing at temperatures below

40°C we recommend the use of liquid

detergents or detergents specifically

labeled as suitable for low temperature

washing.

For washing wool or silk, only use

detergents specifically formulated for

these fabrics.

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5. CLEANING AND

MAINTENANCE

Looking after your appliance correctly can

extend its lifespan.

! Disconnect the machine from the power

supply.

! Clean the appliance’s external cabinet,

using a damp cloth and AVOIDING

ABRASIVES, ALCOHOL AND/OR

DILUENTS.

! It is advisable to regularly clean the

detergent drawer to avoid the

accumulation of detergent and additive

residues.

! Remove the drawer gently but firmly.

! Clean the drawer under running water

and put it back into its compartment.

FOR MODELS WITH AUTOMATIC LIQUID

DETERGENT AND SOFTENER DOSING

SYSTEM:

! Pull out the drawer completely by

pressing the release button, paying

attention to the leakage of detergent

residues.

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! Fill the drawer with hot water.

! Shake the drawer in order to let the water

flow in all the compartments.

! Empty the drawer from excess water and

reinsert it completely.

Cleaning the appliance’s exterior

Drawer cleaning

Before proceeding with cleaning, all

the compartments must be empty.

WARNING:

DO NOT use acid products (for example

vinegar) or aggressive detergents to

clean the drawer, in order to avoid

damaging the seals and/or internal

parts of the appliance.

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! The appliance has a special filter that

traps larger residues that could block the

draining system, such as buttons or coins

(depending on the model, consider

version A or B).

We recommend checking and cleaning

the filter 5 or 6 times a year.

! Disconnect the machine from the power

supply.

! Ensure all the water has been emptied

from the drum.

! Before unscrewing the filter, we

recommend you place an absorbent cloth

under it to keep the floor dry. A small

amount of water will come out of the filter

as you remove it - this is normal.

! Turn the filter counter-clockwise to the

limit stop.

! Remove and clean the filter; when

finished, replace it turning it clockwise.

The filter handle will be locked when it is

not possible to turn any further and the

handle is horizontal. Smearing a small

amount of liquid soap on the filter seal will

help refitting.

! Repeat the previous steps in reverse

order to reassemble all parts.

B

A

! If the appliance is kept in a non-heated

room for long periods of time, all water

residues must be completely removed

from the pipes.

! Disconnect the machine from the power

supply socket.

! Detach the tube from the drainage system

and clip on the rear of the machine and

lower it, fully draining water into a bowl.

! Secure the drain tube with the drainage

system and clip on the rear of the

machine when finished.

! Keep the door glass and gasket clean.

Cleaning the pump filter

Suggestions for moves or

prolonged disuse

FOR MODELS WITH AUTOMATIC

LIQUID DETERGENT AND SOFTENER

DOSING SYSTEM:

should you need to tilt or move the

machine, remove the detergent drawer

before proceeding, keeping it

horizontal so as to avoid any leakage.

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6. QUICK USER GUIDE

This washing machine automatically adjusts

the level of the water to the type and

quantity of washing. This system gives a

reduction in energy consumption and a

saving in washing times.

! Turn on the washing machine and select

the required program.

! Adjust the washing temperature if

necessary and press the required "option"

buttons.

! Press the START/PAUSE button to start

washing.

If there is a break in the power supply

whilst the machine is operating, when

the power is restored, the machine will

restart from the beginning of the phase it

was in when the power was lost.

! At the end of the programme, the

message "End" will appear on the display

or, on some models, all wash stage

indicator lights will turn on.

! Turn off the washing machine.

For any type of wash, see the program

table and follow the operating sequence

as indicated.

Water pressure:

min 0.05 Mpa / max 0.8 Mpa

(0.05 MPa dispenses approximately 1 litre

of water in 10 seconds)

Spin r.p.m.: See rating plate.

Power input / Power current fuse amp /

Supply voltage: See rating plate.

7. CONTROLS AND

PROGRAMS

DCEFG

B

LHI

Q

A

PO MN

A

Programme selector with OFF

position

B

START/PAUSE button

C

DELAY START button

D

OPTIONS button

E

RAPID / STAIN LEVEL button

F

TEMPERATURE SELECTION

button

G

SPIN SPEED button

F+G

KEY LOCK

H

Digital display

I

OPTIONS indicator lights

L

DOOR LOCKED indicator light

M

KG MODE indicator light

N

KEY LOCK indicator light

O

TEMPERATURE SELECTION

indicator lights

P

SPIN SPEED indicator lights

Q

ONE TOUCH area

Program selection

Wait until the DOOR LOCKED light has

gone out before opening the door.

Technical data

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! Press the START/PAUSE button to start

the selected cycle.

! Once a programme is selected the

programme selector remains stationary on

the selected programme till cycle ends.

! Switch off the washing machine by

turning the selector to OFF.

! Press to start the selected cycle.

PAUSING THE MACHINE

! Keep the START/PAUSE button pressed

for about 2 seconds (some light indicators

and the residual time display will flash,

showing that the machine is paused).

! Press the START/PAUSE button again to

re-start the programme from the point it

had been paused at.

CANCELLING THE PROGRAMME

! To cancel the programme, set the

selector to the OFF position.

! This button allows you to pre-programme

the wash cycle to delay the start of the

cycle for up to 24 hours.

! To delay the start use the following

procedure:

- Select the required programme.

- Press the delay start button once to

activate it (h00 appears on the display)

and then press it again to set a 1 hour

delay (h01 appears on the display). The

pre-set delay increases by 1 hour each

Opening the door

A special safety device prevents the

door from being opened immediately

after the end of the cycle.

Wait for 2 minutes after the wash

cycle has finished and the "Door

Security" light has gone out before

opening the door.

PROGRAMME selector with OFF

position

When the programme selector is turned

the display lights up to show the settings

for the programme selected.

For energy saving, at the end of the

cycle or with an inactivity period, the

display level contrast will decrease.

N.B.: To switch the machine off, turn

the programme selector to the OFF

position.

The programme selector must be

returned to the OFF position at the end

of each cycle or when starting a

subsequent wash cycle prior to the next

programme being selected and started.

START/PAUSE button

Close the door BEFORE selecting the

button START/PAUSE.

When the START/PAUSE button has

been pressed, the appliance can take

few seconds before it starts working.

For safety reasons, in some wash

cycle phases, the door can be opened

only if the level of the water is below

its lower edge and if the temperature

is less than 45°C. If these conditions

are met, wait for the DOOR LOCKED

light to switch off before opening the

door.

DELAY START button

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time the button is pressed, until h24

appears on the display, at which point

pressing the button again will reset the

delay start to zero.

- Confirm by pressing the START/PAUSE

button. The delay countdown will begin

and when it has finished the programme

will start automatically.

! It is possible to cancel the delay start by

turning the programme selector to OFF.

If there is a break in the power supply

whilst the machine is operating, when

the power is restored, the machine will

restart from the beginning of the phase it

was in when the power was lost.

This button allows you to choose between

three different options:

- EXTRA RINSE

! This option allows you to add one rinse at

the end of the washing cycle and is useful

for people with delicate and sensitive

skin, for which a small amount of

detergent residue can cause irritations or

allergies.

! It is advisable to also use this function for

the children clothes and for the washing

of heavily soiled items, which requires a

lot of detergent to be used, or for the

washing of toweling items whose fibres

mostly have the tendency to hold the

detergent.

- HYGIENE +

Activated when you set 60°C of

temperature. This option allows deep

cleaning of your clothes by maintaining the

same temperature for the whole wash.

- EASY IRON

This function allows you to minimizes

creases as much as possible, eliminating

the intermediate spins or reducing the

intensity of the last one.

This button allows you to choose between

two different options, depending on the

selected programme.

- RAPID

The button becomes active when

you select the RAPID (CARE) 14'/30'/44'

programme on the knob and allows you to

select one of three durations indicated.

- STAIN LEVEL button

! Once the programme has been selected

the wash time set for that programme will

be automatically shown.

! This option allows you to choose between

3 levels of wash intensity modifying the

length of the programme, depending on

how much the fabrics are soiled (can only

be used on some programmes as shown

in the table of programmes).

! This button allows you to change the

temperature of the wash cycles.

! It is not possible to raise the temperature

over the maximum allowed for the

programme, in order to protect the

fabrics.

! If you want carry out a cold wash all the

indicators must be off.

The option buttons should be selected

before pressing the START/PAUSE

button.

OPTIONS button

If an option is selected that is not

compatible with the selected

programme then the option indicator

light first flashes and then goes off.

RAPID / STAIN LEVEL button

TEMPERATURE SELECTION

button

!

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! By pressing this button, it is possible to

reduce the maximum speed, and if you

wish, the spin cycle can be cancelled.

! If the label does not indicate specific

information, it is possible to use the

maximum spin expected in the program.

! To reactivate the spin cycle press the

button until you reach the spin speed you

would like to set.

! It is possible to modify the spin speed

without pausing the machine.

! Pressing simultaneously the buttons

TEMPERATURE SELECTION and SPIN

SPEED for about 3 seconds, the

machine allows you to lock the keys. In

this way, you can avoid making

accidental or unwanted changes if a

button on the display is pressed

accidently during a cycle.

! The key lock can be simply cancelled by

pressing the two buttons simultaneously

again or turning off the appliance.

The display’s indicator system allows you to

be constantly informed about the status of

the machine.

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1) OPTIONS INDICATOR LIGHTS

The indicator lights show the options that

can be selected by the relevant button.

2) CYCLE DURATION

! When a programme is selected the

display automatically shows the cycle

duration, which can vary, depending on

the options selected.

! During the initial filling phase of the cycle

the machine calculates the actual cycle

time needed based on the load size,

content and options selected. The real

time of the wash will then be displayed.

This time can recaulculate during the

wash depending on detergent levels and

load balancing.

3) DOOR LOCKED INDICATOR LIGHT

! The indicator light is illuminated when the

door is fully closed.

SPIN SPEED button

To prevent damage to the fabrics, it is

not possible to increase the speed

over the maximum allowed for the

programme.

An over dosing of detergent can

cause excessive foaming. If the

appliance detects the presence of

excessive foam, it may exclude the

spinning phase or extend the duration

of the program and increase water

consumption.

The machine is fitted with a special

electronic device, which prevents the

spin cycle should the load be

unbalanced. This reduces the noise

and vibration in the machine and so

prolongs the life of your machine.

KEY LOCK

Digital Display

Close the door BEFORE selecting the

START/PAUSE button.

!

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! When START/PAUSE is pressed on

the machine with the door closed, the

indicator will flash momentarily and then

illuminate.

! A special safety device prevents the door

from being opened immediately after the

end of the cycle. Wait for 2 minutes after

the wash cycle has finished and the

DOOR LOCKED light has gone out before

opening the door. At the end of the cycle

turn the programme selector to OFF.

4) Kg Mode INDICATOR LIGHT (function

active only on Cotton and Synthetics

programmes)

! During the first minutes of the cycle, the

"Kg Mode" indicator will remain on while

the intelligent sensor will weigh the

laundry and adjust the cycle time, water

and electricity consumption accordingly.

! Through every wash phase "Kg Mode"

allows to monitor information on the wash

load in the drum and in the first minutes of

the wash it:

- adjusts the amount of water required;

- determines the length of the wash cycle;

- controls rinsing according to the type of

fabric selected to be washed it;

- adjusts the rhythm of drum rotation for

the type of fabric being washed;

- recognises the presence of too much

soap suds, and if necessary, adjust the

amount of rinse water.

- adjusts the spin speed according to the

load, thus avoiding any imbalance.

5) KEY LOCK INDICATOR LIGHT

The indicator light show that the keys are

locked.

6) WASH TEMPERATURE INDICATOR

LIGHTS

This show the washing temperature of the

selected programme that can be changed

(where allowed) by the relevant button.

If you want carry out a cold wash all the

indicators must be off.

7) SPIN SPEED INDICATOR LIGHTS

This show the spin speed of the selected

programme, you can reduce or omit by the

relevant button.

If the door is not properly closed,

the light will continue to flash for

about 7 seconds, after which the

start command will be automatically

cancelled. In this case, close the

door in the proper way and press

the START/PAUSE button.

!

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This appliance is equipped with One Touch

technology that allows you to interact, via

the App, with smartphones based on

Android operating system and equipped

with NFC (Near Field Communication)

function.

! Download on your smartphone the

Hoover Wizard App.

FUNCTIONS

The main functions available using the App

are:

! Voice Coach – A guide to help you

choose the ideal cycle with only three

voice inputs (clothes/fabrics, color, stain

level).

! Programmes – To download and launch

new washing programmes.

! Clever Care – Clever Check-up and Auto-

Hygiene cycles and a troubleshooting

guide.

! Reports – Washing statistics and tips for

a more efficient use of your machine.

HOW TO USE ONE TOUCH

FIRST TIME - Machine registration

! Enter the "Settings" menu of your

Android smartphone and activate the

NFC function inside the "Wireless &

Networks" menu.

! Turn the knob to the One Touch position

to enable the sensor on the dashboard.

! Open the App, create the user profile and

register the appliance following the

instructions on the phone display or the

"Quick Guide" attached on the machine.

ONE TOUCH

The Hoover Wizardi App is available

for devices running both Android and

iOS, both for tablets and for

smartphones. However, you can

interact with the machine and take

advantage of the potential offered

by One Touch only with Android

smartphones equipped with NFC

technology, according to following

functional scheme:

Android smartphone

with NFC technology

Interaction with the

machine + contents

Android smartphone

without NFC technology

Contents only

Android Tablet

Contents only

Apple iPhone

Contents only

Apple iPad

Contents only

Get all the details of the One Touch

functions, browsing the App in DEMO

mode or go to:

www.hooveronetouch.com

Depending on the smartphone model

and its Android OS version, the

process of the NFC activation may be

different. Refer to the smartphone

manual for more details.

More information, F.A.Q. and the

video for an easy registration are

available on:

www.hooveronetouch.com/how-to

!

EN

19

NEXT TIME – Regular usage

! Every time you want to manage the

machine through the App, first you have

to enable the One Touch mode by

turning the knob to the One Touch

indicator.

! Make sure you have unlocked your phone

(from stand-by mode) and you have

activated the NFC function; following the

steps mentioned earlier.

! If you want to start a washing cycle, load

the laundry, the detergent and close the

door.

! Select the desired function in the App

(e.g.: starting a programme, the Clever

Check-up cycle, update statistics, etc…).

! Follow the instructions on the phone

display, KEEPING IT ON the One Touch

logo on the machine dashboard, when

requested to do so by the App.

NOTES:

Place your smartphone so that the

NFC antenna on its back matches

the position of the One Touch logo

on the appliance (as illustred below).

If you do not know the position of

your NFC antenna, slightly move the

smartphone in a circular motion over

the One Touch logo until the App

confirms the connection. In order for

the data transfer to be successful, it is

essential TO KEEP THE SMARTPHONE

ON THE DASHBOARD DURING THESE

FEW SECONDS OF THE PROCEDURE;

a message on the device will inform

about the correct outcome of the

operation and advise you when it is

possible to move the smartphone

away.

Thick cases or metallic stickers on

your smartphone could affect or

prevent the transmission of data

between machine and telephone. If

necessary, remove them.

The replacement of some components of

the smartphone (e.g. back cover, battery,

etc...) with non-original ones, could result

in the NFC antenna removal, preventing

the full use of the App.

The management and the control of the

machine via App is only possible "by

proximity": it is therefore not possible to

perform remote operations (e.g.:

from

another room

; outside of the house).

!

20

PROGRAMME

(MAX.) *

1)

2

1

(see control panel)

(MAX.)

2

1

Cottons

2)

7

8

9

10

11

12

13

14

90°

Cottons + Prewash

2)

7

8

9

10

11

12

13

14

60°

ECO 40-60

2)

7

8

9

10

11

12

13

14

60°

20°C

2)

7

8

9

10

11

12

13

14

20°

Mixed

2)

3,5

4

4,5

5

5,5

6

6,5

7

60°

Drain & Spin

-

Rinse

-

Wool & Handwash

1

2

2,5

30°

Delicates

2,5

3

3,5

40°

Sports

3

3,5

4

4,5

5

5,5

30°

Dark Colours

2)

3,5

4

4,5

5

5,5

6

6,5

7

40°

Alergy Care 60°

2

3

3,5

60°

14'

1

1,5

2

30°

Rapid Care

3)

30'

2,5

3

30°

44'

3,5

4

40°

Cotton Care 59'

3,5

4

4,5

5

5,5

6

6,5

7

40°

Customizable setting that interacts with the App on your smartphone and to

download the cycles (see the dedicated section). The factory sets the default

programme Auto-Hygiene, which will sanitize the machine.

Table of programmes

!

EN

21

Please read these notes:

* Maximum load capacity of dry clothes,

according to the model used (see control

panel).

(Only for models with liquid

detergent compartment)

When only a limited number of

articles have stains which require

treatment with liquid bleaching

agents, preliminary removal of

stain can be carried out in the

washing machine.

Pour the bleach into the liquid

bleach container, inserted into the

compartment marked "2" in the

detergent drawer, and set the

special programme RINSE.

When this phase has terminated,

switch off the appliance, add

the rest of the fabrics and

proceed with a normal wash on

the most suitable programme.

1)

When a programme is selected,

on the display is shown the

display shows the recommended

wash temperature that can be

reduced (where allowed) by the

relevant button.

2)

For the programmes shown you

can adjust the duration and

intensity of the wash using the

STAIN LEVEL button.

3)

Selecting the RAPID CARE

program on the knob, it will be

possible to select with the RAPID

button, one of the three rapid

programs available among 14’, 30’

and 44’.

INFORMATION FOR THE TEST

LABORATORIES

STANDARD PROGRAMMES

ACCORDING TO

(EU) No 1015/2010 e No 1061/2010

ECO 40-60 PROGRAMME

SETTING THE TEMPERATURE TO

40°C

ECO 40-60 PROGRAMME

SETTING THE TEMPERATURE TO

60°C

________________________________________

STANDARD PROGRAMME

ACCORDING TO

(EU) No 2019/2023

ECO 40-60 PROGRAMME

!

22

To clean different types of fabrics and

various levels of dirt, the washing machine

has specific programs to meet every need

of washing (see table of programmes).

One Touch

Customizable setting of the knob that you

have to select when you would like to

transfer a command from the App to the

machine and to download/start a cycle (see

the dedicated section and the user manual

of the App for more info).

In the One Touch option the factory sets as

a default the "Auto-Hygiene" cycle, made

to clean the drum, remove bad smells and

extend the life of the washing machine.

Make sure there is no load in the drum

before starting the "Auto-Hygiene" cycle,

use a proprietary washing machine cleaning

agent or powder detergent. Leave the door

of the machine open at the end of the cycle

to allow the drum to dry. Recommended

every 50 washes.

Cottons

This programme is suitable for washing

coloured cotton garments at 40°C or for

ensuring the highest degree of cleanliness for

cotton resistant laundry washing at 60°C or

90°C. The final spin is at maximum speed that

ensures excellent water removal.

Cottons + Prewash

This programme has been designed to

remove the stronger stains from cotton

white clothes. The prewash guarantees the

tough dirt removal. Add into compartment

"1" a quantity of detergent equal to 20% of

that used for main wash.

ECO 40-60

The ECO 40-60 programme is able to clean

normally soiled cotton laundry declared to

be washable at 40°C or 60°C, together in

the same cycle. This programme is used to

assess the compliance with the EU

Ecodesign legislation (environmentally

friendly products design).

20°C

This innovative programme, allows you to

wash different fabrics and colours together,

such as cottons, synthetics and mixed

fabrics at only 20°C and provides an

excellent cleaning performance.

Consumption on this program is about 40%

of a conventional 40°C cottons wash.

Mixed

This programme allows you to wash

different type’s fabrics and different colours

all together. The rotation movement of the

drum and the water levels are optimized,

both during the washing the rinsing phase.

The accurate spin action, ensures a

reduced formation of creases in the fabrics.

Drain & Spin

The program completes the drain and a

maximum spin. It is possible to delete or

reduce the spin through the SPIN

SELECTION button.

Rinse

This program performs 3 rinses with an

intermediate spin (which can be reduced or

excluded by using the appropriate button). It

is used for rinsing any type of fabric, for

example after a wash carried out by hand.

Description of programmes

Choose programme in accordance

with the laundry instructions appearing

on labels, especially the maximum

recommended temperature.

WARNING:

IMPORTANT WASH PERFORMANCE

ADVICE.

! New, coloured garments should be

washed separately for at least 5 or 6

washes.

! Certain large dark items such as

jeans and towels should always be

washed separately.

! Never mix NON COLOURFAST fabrics.

!

EN

23

Wool & Handwash

This programme performs a wash cycle

dedicated to the wool fabrics that can be

washed in a washing machine, the articles

to be washed by hand or laundry items

made from silk or specified as "Wash as

Silk" on the fabric label.

Delicates

This programme has reduced periods of

drum rotation during the cycle and is

particularly suitable or washing delicate

fabrics. The wash cycle and rinses are

carried out with a high level of water to

ensure the best performance.

Sports

This programme is specially designed to

wash mixed sportswear fabrics that cannot

be washed on hotter programmes and is

designed to remove the dirt and staining

created by participation in sports activities.

Dark Colours

Program designed to mix all dark garments

and to avoid the loss of colour and the

formation of creases. We recommend the

use of liquid detergent.

Alergy Care 60°

This programme offers thorough cleaning of

all cotton items, sanitising and eliminating

bacteria. It is an efficient high temperature

washing cycle. Recommended for small

loads.

Rapid Care 14'/30'/44'

Saving without compromising! This new

programme may be used to obtain excellent

results while saving water, energy,

detergent and time. This option washes at

a medium temperature suitable for any kind

of fabric. Recommended for small loads

and lightly soiled items.

Cotton Care 59'

This programme guarantees excellent

results for cotton laundry. This option was

designed to cut washing time at medium

temperatures for medium-soiled cotton laundry.

Fill the machine only halfway for best results.

!

24

8. TROUBLESHOOTING AND WARRANTY

If you believe the washing machine is not working correctly, consult the quick guide provided

below which includes some practical tips on how to fix the most common problems.

ERROR CODE FORMAT

Error shown

Possible causes and practical solutions

E2 (with display)

2 flashes of the LEDs

(without display)

The machine cannot load water.

Make sure the water supply tap is open.

Make sure the water supply hose isn’t bent, kinked or trapped.

Make sure the drain pipe is at the proper height (see installation section).

Close the water supply tap, unscrew the filler hose from the back of

the washing machine and make sure the “anti-sand” filter is clean

and not blocked.

Check that the filter is not clogged or that there are no foreign bodies

inside the filter compartment that can obstruct the proper flow of

water.

E3 (with display)

3 flashes of the LEDs

(without display)

The washing machine does not drain water.

Check that the filter is not clogged or that there are no foreign bodies

inside the filter compartment that can obstruct the proper flow of

water.

Make sure the drain hose isn’t bent, kinked or trapped.

Make sure the home drainage system is not blocked and is allowing

water to flow through without obstruction. Try to drain the water in the sink.

E4 (with display)

4 flashes of the LEDs

(without display)

There is too much foam and/or water.

Ensure the correct amount of detergent is being used and the

detergent is designed for use in a washing machine.

E7 (with display)

7 flashes of the LEDs

(without display)

Door problem.

Make sure the door is correctly closed. Make sure the clothes inside

the drum are not preventing the door from closing fully.

If the door is locked, turn off and unplug the washing machine from

the electrical supply socket, wait 2-3 minutes and reopen the door.

Any other code

Turn off and unplug the washing machine, wait a minute. Turn on the

machine and restart a program. If the error occurs again contact an

Authorised Customer Service Centre directly.

FOR ONE TOUCH MODELS

The Hoover Wizard app has a Clever Check-up function that allows you to confirm

the functionality and status of the product at any time. To use the Hoover Wizard app

you will need an Android smartphone with NFC technology. More info can be found on

the App. If the display of the machine is showing an error (by a code or blinking LEDs), you

should turn on the App on your Android smartphone, with NFC on. Place your smart phone

against the One Touch logo on the control panel. You should now be able to read the fault

directory to solve the issue.

! Models with a display: the error is shown by a number preceded by the letter “E”

(example: E2 = Error 2).

! Models without display: an error is shown by a sequence of flashes of every LED.

The error code is shown by the number of flashes followed by a pause of 5 seconds

(example: two flashes – pause 5 seconds – two flashes – repeating = Error 2).

!

EN

25

OTHER ANOMALIES

Problem

Possible causes and practical solutions

The washing machine

does not work / start

Make sure the product is plugged into a working supply socket.

Make sure power is on.

Make sure the wall socket is working, testing it with another

appliance such as a lamp.

The door may not be correctly closed: open and close it again.

Check whether the required program was correctly selected and the

start button pressed.

Make sure the washing machine is not in pause or time delay mode.

Water leaked on the

floor near the

washing machine

This may be due to a leak from the seal between the tap, supply

hose and fill valve; in this case, replace it and tighten the hose

connections correctly.

Make sure the front filter is correctly closed.

The washing machine

does not spin

The machine is fitted with a detection system that protects the load

and product from damage if the load is not balanced before spinning.

This may result in:-

• The machine attempts to balance the load, increasing the time of

spin.

• Reduction of the speed of spin to decrease vibrations and noise.

• The spin cycle aborting to protect the machine and load.

If this is experienced remove the load de-tangle it, reload it and

restart the spin program.

This could be due to the fact that water has not been completely

drained: wait a few minutes. If the problem persists, see Error 3

section.

Some models include a "no spin" function: make sure it is not

selected.

Check which options are selected and their effect on the spin cycle.

Excessive detergent can impede the spin cycle, ensure the correct

amount of detergent is being used.

Strong vibrations /

noises are heard

during the spin cycle

The washing machine may not be fully levelled: if necessary, adjust

the feet as indicated in the specific section.

Make sure transport screws, rubber bungs and spacer tubes were

removed.

Make sure there are no foreign objects inside the drum (coins,

hinges, buttons, etc…).

The standard manufacturer warranty covers faults caused by electrical or

mechanical faults in the product due to an act or omission of the manufacturer. If

a fault is found to be caused by factors outside the product supplied, misuse or

as a result of the instructions on use not being followed, a charge may be

applied.

!

26

It is always recommended to use original

spare parts, that are available at our

Authorised Customer Service Centres.

By placing the mark on this

product, we are confirming compliance

to all relevant European safety, health

and environmental requirements which

are applicable in legislation for this

product.

The manufacturer declines all

responsibility for any printing errors in

the booklet included with this product.

Moreover, it also reserves the right to

make any changes deemed useful to its

products without changing their

essential characteristics.

Warranty

The product is guaranteed under the

terms and conditions stated on the

certificate included with the product. The

certificate has to be stored so as to be

shown to the Authorized Customer

Service Centre in case of need. You can

also check the warranty conditions on

our web site. To obtain assistance,

please fill in the form on-line or contact

us at the number indicated on the

support page of our web site.

 hldsk

- H3W 2D E -

20.04 - 43034214.B - IDM s.r.l.

Hoover H3W 492DBBE/1-80 User Manual

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