Table of Contents
- Getting started
- Getting to know your computer
- Connecting to a network
- Enjoying entertainment features
- Using the camera
- Using audio
- Using video
- Connecting a DisplayPort device using a USB Type-C cable (select products only)
- Connecting a Thunderbolt device using a USB Type-C cable (select products only)
- Connecting video devices by using a VGA cable (select products only)
- Connecting video devices using an HDMI cable (select products only)
- Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only)
- Discovering and connecting to Miracast-compatible wireless displays (select products only)
- Using data transfer
- Navigating the screen
- Maintaining your computer
- Securing your computer and information
- Troubleshooting
- Using HP PC Hardware Diagnostics
- Backing up, restoring, and recovering
- Specifications
- Electrostatic discharge
- Accessibility
- Support information
- Index
HP 290 G4 User Manual
Displayed below is the user manual for 290 G4 by HP which is a product in the PCs/Workstations category. This manual has pages.
Related Manuals
User Guide
© Copyright 2018-2020 HP Development
Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation in the U.S.
and/or other countries. Windows is either a
registered trademark or trademark of
Microsoft Corporation in the United States
and/or other countries. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by
the Video Electronics Standards Association
(VESA) in the United States and other countries.
Miracast® is a registered trademark of Wi-Fi
Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Sixth Edition: January 2020
First Edition: August 2018
Document Part Number: L38990-006
Product notice
This guide describes features that are common
to most products. Some features might not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems might require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees might apply and
additional requirements might apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Getting started ............................................................................................................................................. 1
Best practices ......................................................................................................................................................... 1
Caring for your safety and comfort ....................................................................................................................... 1
Getting information ............................................................................................................................................... 2
2 Getting to know your computer ...................................................................................................................... 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Setting up your computer ...................................................................................................................................... 4
3 Connecting to a network ................................................................................................................................ 8
Connecting to a wireless network ......................................................................................................................... 8
Connecting to a wired network—LAN (select products only) ............................................................................. 11
4 Enjoying entertainment features .................................................................................................................. 12
Using the camera ................................................................................................................................................. 12
Using audio .......................................................................................................................................................... 12
Using video .......................................................................................................................................................... 13
Using data transfer .............................................................................................................................................. 19
5 Navigating the screen .................................................................................................................................. 20
Using touch gestures (select products only) ....................................................................................................... 20
Using the keyboard and mouse ........................................................................................................................... 20
6 Maintaining your computer .......................................................................................................................... 22
Improving performance ....................................................................................................................................... 22
Updating programs and drivers .......................................................................................................................... 23
Cleaning your computer ...................................................................................................................................... 24
Traveling with or shipping your computer .......................................................................................................... 25
7 Securing your computer and information ....................................................................................................... 27
Computer security features ................................................................................................................................. 27
8 Troubleshooting .......................................................................................................................................... 28
Computer does not start ..................................................................................................................................... 28
vii
Power ................................................................................................................................................................... 29
Monitor (select products only) ............................................................................................................................ 29
Keyboard and mouse (with cable) ....................................................................................................................... 30
Keyboard and mouse (wireless) .......................................................................................................................... 30
Speakers and sound ............................................................................................................................................. 30
Internet access ..................................................................................................................................................... 31
Software troubleshooting ................................................................................................................................... 32
9 Using HP PC Hardware Diagnostics ................................................................................................................ 34
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 34
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 35
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 37
10 Backing up, restoring, and recovering .......................................................................................................... 39
Backing up information and creating recovery media ........................................................................................ 39
Restoring and recovery ........................................................................................................................................ 40
11 Specications ............................................................................................................................................ 42
Operating specications ...................................................................................................................................... 42
12 Electrostatic discharge ............................................................................................................................... 43
13 Accessibility .............................................................................................................................................. 44
HP and accessibility ............................................................................................................................................. 44
Standards and legislation .................................................................................................................................... 46
Useful accessibility resources and links .............................................................................................................. 47
Contacting support .............................................................................................................................................. 48
14 Support information .................................................................................................................................. 49
How to get help .................................................................................................................................................... 49
Where to get help ................................................................................................................................................ 49
Customer support for repairs .............................................................................................................................. 50
Before upgrading your hardware ........................................................................................................................ 50
Index ............................................................................................................................................................. 51
viii
1 Getting started
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer, fun things to do with your computer, caring for your
safety and comfort, and where to nd additional HP resources.
Best practices
After you set up and register the computer, HP recommends the following steps to get the most out of your
smart investment:
●Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 39.
●If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 8.
●Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 4 and Enjoying entertainment features on page 12.
Caring for your safety and comfort
HP is committed to providing high-quality products that will last for years to come. HP is also concerned
about your safety and comfort.
To avoid eye strain and to relax muscle tension and fatigue, take a break every hour when using your
computer.
1. Let your arms relax at your side.
2. Bend your head forward slightly to stretch the neck.
3. Hold for 5 seconds.
4. Keep your arms relaxed at your side.
5. Turn your head to one side and hold for 5 seconds.
6. Repeat for the other side.
7. Keep your arms relaxed at your side.
8. While looking forward, lean your head toward your right shoulder and hold for 5 seconds.
9. Look down as you slowly move your head to center. Roll your head toward your left shoulder while still
looking forward.
10. Repeat for the other side.
To learn about other ways to care for your safety and comfort read the Safety & Comfort Guide, located on the
web at http://www.hp.com/ergo.
Advantages of icker-free technology (select products only)
Monitors with icker-free display technology help protect your eyes from fatigue, dryness, itchiness, or
irritation. This technology allows you to work on spreadsheets, play games, or watch videos comfortably.
Best practices 1
Adjusting low blue light mode (select products only)
Decreasing the blue light emitting from the monitor reduces the blue light exposure to your eyes. HP
computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image
while you read content on the screen. To adjust your monitor to a comfortable viewing light, follow the next
steps.
1. Open the HP Display Control app.
2. Select a setting:
●Low Blue Light: TUV certied. Reduces the blue light for improved eye comfort.
●Night: Adjusts to the lowest blue light and reduces the impact on sleep.
●Reading: Optimizes blue light and brightness for indoor viewing.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide, located on the web at
http://www.hp.com/ergo. The guide describes proper workstation setup, and proper posture, health, and
work habits for computer users. It also provides important electrical and mechanical safety information.
Restoring monitor brightness to factory default (select products only)
You can use the HP Display Control application to recover the original monitor brightness setting that was set
at the factory. To restore the default brightness setting, follow the next steps.
1. Open the HP Display Control app.
2. Select Advanced.
3. Select Support.
4. Select Factory Reset.
Getting information
Table 1-1 Getting information
Tasks Instructions
●Set up your computer Setup Instructions or Quick Setup poster
– or –
See Getting to know your computer on page 4.
●Connect to the internet See Connecting to a network on page 8.
●Recover factory settings See Backing up, restoring, and recovering on page 39.
●See how-to videos about using the
features of your computer
Go to http://www.hp.com/supportvideos (English only).
●Learn how to use the Windows® operating
system
●Find Windows password information
●Find links to driver updates
●Read frequently asked questions
Get Help app:
▲Select the Start button, and then select the Get Help app.
●Troubleshoot the most common
computer hardware and software issues
See Troubleshooting on page 28.
2 Chapter 1 Getting started
Table 1-1 Getting information (continued)
Tasks Instructions
●Find electronic user guides and
specications for your computer model
To access the latest user guides or manuals for your product, go to http://www.hp.com/support,
and follow the instructions to nd your product. Then select User Guides.
●Order parts and nd additional
troubleshooting help
●Upgrade or replace components of your
computer
●Connect to a TV (select products only)
For HP support, go to http://www.hp.com/support.
●Get up-to-date information and help from
the Windows community
Go to http://www.hp.com/support/consumer-forum.
●Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by
using automated updates, diagnostic tools, and guided assistance.
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
– or –
See Maintaining your computer on page 22.
●Find safety and regulatory notices Regulatory, Safety, and Environmental Notices
To access this document:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
●Find ergonomic information Safety & Comfort Guide
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
‒ or –
▲Go to http://www.hp.com/ergo.
IMPORTANT: You must be connected to the internet to access the latest version of the user
guide.
●Find computer warranty information Limited Warranty*
To access this document:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
‒ or –
▲Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet to access the latest version of the user
guide.
*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries
or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can
request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD, PO Box 161,
Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone number, and postal address.
Getting information 3
2 Getting to know your computer
Locating hardware
Your computer features top-rated components. This chapter provides details about your components, where
they’re located, and how they work.
To nd out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
Software can vary by product. To nd out what software is installed on your computer:
▲Right-click the Start button, and then select Apps and Features.
Setting up your computer
WARNING! To reduce the risk of electrical shock or damage to your equipment:
●Place the computer in a location away from water, dust, moisture, and soot. These environmental
factors can increase the temperature inside your computer or cause re or electrocution.
●Do not disable the power cord grounding pin. The grounding pin is an important safety feature.
●Plug the power cord into an AC outlet that is easily accessible at all times.
●Disconnect power from the equipment by unplugging the power cord from the AC outlet.
●To prevent direct exposure to the laser beam, do not try to open the enclosure of the CD or DVD drive.
●The power supply is preset for the country or region in which you purchased your computer. If you move,
check the voltage requirements for your new location before plugging the computer into an AC outlet.
To reduce the risk of serious injury read the Safety & Comfort Guide. To access this guide, go to
http://www.hp.com/ergo.
1. Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or
where it can be stepped on or damaged by placing furniture on it.
NOTE: The glossy monitor might cause unwanted reection. Adjust the monitor position, lighting
condition, or viewing direction to reduce the reection.
2. When connecting all power cords from the monitor, computer, and accessories to an uninterruptible
power supply (UPS), HP recommends that you use a power surge protection device. If the computer has
a television tuner, a modem connection, or a telephone connection, protect the computer by using surge
protection with these signal inputs as well. Connect the television cable or the telephone line cord to the
surge protection device, and then connect the device to the computer.
3. Turn on the computer, and then follow the on-screen instructions.
4 Chapter 2 Getting to know your computer
4. To access the latest user guides or manuals for your product, go to http://www.hp.com/support, and
follow the instructions to nd your product. Then select User Guides.
5. Look in the computer box for additional printed details or updates.
After you complete the initial computer setup, you might want to install additional hardware devices or
software. Check the operating system, memory, and other requirements listed for these items before
purchasing them for your computer. Follow the software manufacturer's directions to install the new
software.
NOTE: Use only licensed original software. Installing copied software could be illegal and might result in an
unstable installation or infect the computer with a virus.
NOTE: A security solution is designed as a deterrent, but it might not be able to prevent theft, mishandling,
or software attacks.
Shutting down (turning o) the computer
IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before
shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns o the
display and computer.
Shut down the computer under any of the following conditions:
●When you need to access components inside the computer
●When you are connecting an external hardware device that does not connect to a USB or video port or to
a headphone or microphone jack
●When the computer will be unused and disconnected from external power for an extended period
Although you can turn o the computer with the power button, the recommended procedure is to use the
Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey
pressing the power button.
1. Save your work and close all open programs.
2. Select the Start button, select the Power icon, and then select Shut down.
If the computer is unresponsive and you cannot use the preceding shutdown procedures, try the following
emergency procedures in the sequence provided:
●Press ctrl+alt+delete, select the Power icon, and then select Shut down.
●Press and hold the power button for at least 10 seconds.
●Disconnect the computer from external power.
Setting up your computer 5
USB ports
Your computer might have one or more of the listed types of USB ports.
Table 2-1 USB ports and descriptions
Component Description
USB port Connects a USB device, provides data transfer, and (for select
products) charges small devices when the computer is on or in
Sleep mode.
USB port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.
– or –
USB SuperSpeed Plus port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.
USB Type-C port Connects a USB device, provides data transfer, and (for select
products) charges small devices when the computer is on or in
Sleep mode.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
USB Type-C SuperSpeed port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
– or –
USB Type-C SuperSpeed Plus port Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
USB Type-C Thunderbolt port with HP Sleep and
Charge
Connects a USB device, provides high-speed data transfer, and
charges small devices, even when the computer is o.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
NOTE: Your computer might also support a Thunderbolt™
docking station.
6 Chapter 2 Getting to know your computer
Table 2-1 USB ports and descriptions (continued)
Component Description
NOTE: Cables, adapters, or both (purchased separately) might
be required.
USB Type-C SuperSpeed port and DisplayPort
connector
Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
– and –
Connects a DisplayPort device that has a USB Type-C connector,
providing display output.
Setting up your computer 7
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites by using your computer and a wired or wireless network connection.
This chapter helps you get connected to that world.
Connecting to a wireless network
Your computer might be equipped with one or more of the following wireless devices:
●WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,
restaurants, coee shops, hotels, and universities. The WLAN device in your computer communicates
with a wireless router or a wireless access point.
●HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network
(WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone
towers) throughout large geographic areas, eectively providing coverage across entire states, regions,
or even countries.
●Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 m (approximately 33 ft) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
●Airplane mode key (also called wireless button or wireless key)
●Operating system controls
Airplane mode key
The computer might have an airplane mode key, one or more wireless devices, and one or two wireless lights.
All the wireless devices on your computer are enabled at the factory.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
▲On the taskbar, right-click the network status icon, and then select Open Network & Internet settings.
‒ or –
▲On the taskbar, select the network status icon, and then select Network & Internet settings.
8 Chapter 3 Connecting to a network
Connecting to a WLAN
NOTE: When you are setting up internet access in your home, you must establish an account with an
internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will
help set up the modem, install a network cable to connect your wireless router to the modem, and test the
internet service.
To connect to a WLAN, follow these steps:
1. Be sure that the WLAN device is on.
2. On the taskbar, select the network status icon, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and
then select Next to complete the connection.
NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN that you want to connect to:
1. On the taskbar, right-click the network status icon, and then select Open Network & Internet
settings.
‒ or –
On the taskbar, select the network status icon, and then select Network & Internet settings.
2. Under the Change your network settings section, select Network and Sharing Center.
3. Select Set up a new connection or network.
A list of options is displayed, which allows you to manually search for and connect to a network or
to create a new network connection.
3. Follow the on-screen instructions to complete the connection.
After the connection is made, right-click the network status icon at the far right of the taskbar to verify the
name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router
manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.
Connecting to a wireless network 9
Using HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,
when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or
connect to your corporate network without the need for Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile
broadband service. The number might be printed on a label located on the bottom of your computer, inside
the battery bay, under the service door, or on the back of the display.
‒ or –
1. On the taskbar, select the network status icon.
2. Select Network & Internet settings.
3. Under the Network & Internet section, select Cellular, and then select Advanced Options.
Some mobile network operators require the use of a subscriber identity module (SIM) card. A SIM card
contains basic information about you, such as a personal identication number (PIN), as well as network
information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it
might be included with the HP Mobile Broadband documents provided with your computer, or the mobile
network operator might provide it separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network
operator, see the HP Mobile Broadband information included with your computer.
Using GPS (select products only)
Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver
location, speed, and direction information to GPS-equipped systems.
To enable GPS, be sure location is enabled under the Location setting.
▲Type location in the taskbar search box, select Location privacy settings, and then select a setting.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections
that traditionally link electronic devices such as the following:
●Computers (desktop, notebook)
●Phones (cellular, cordless, smartphone)
●Imaging devices (printer, camera)
●Audio devices (headset, speakers)
●Mouse
●External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection.
1. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings.
2. Enable Bluetooth, if it is not already enabled.
10 Chapter 3 Connecting to a network
3. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth.
4. Select your device from the list, and then follow the on-screen instructions.
NOTE: If the device requires verication, a pairing code is displayed. On the device that you are adding,
follow the on-screen instructions to verify that the code on your device matches the pairing code. For more
information, see the documentation provided with the device.
NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some
devices might have additional requirements; see the documentation provided with the device.
Connecting to a wired network—LAN (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of
working wirelessly) or if you want to connect to an existing network at your oice.
If there is no RJ-45 port on the computer, connecting to a LAN requires a network cable and a network jack or
an optional docking device or expansion product.
To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer.
2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from
TV and radio reception, orient the circuitry end of the cable toward the computer.
Connecting to a wired network—LAN (select products only) 11
4 Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music,
and download and watch movies. Or, to make your computer an even more powerful entertainment center,
connect external devices like a monitor, projector, TV, speakers, or headphones.
Using the camera
Your computer has one or more cameras that enable you to connect with others for work or play. Cameras
might be front facing, rear facing, or pop up. To determine which camera(s) are on your product, see Getting
to know your computer on page 4.
Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high-
denition) capability, apps for gaming, or facial recognition software like Windows Hello. See Computer
security features on page 27 for details about using Windows Hello.
To use your camera, type camera in the taskbar search box, and then select Camera from the list of
applications.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or
mix audio and video to create multimedia. You can also play music CDs on the computer (on select products)
or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect
high-denition speakers to the computer, see Setting up HDMI audio on page 17. Before connecting
speakers, lower the volume setting.
Connecting headphones
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this document:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.
12 Chapter 4 Enjoying entertainment features
Connecting a microphone
To record audio, connect a microphone to the microphone jack on the computer. For best results when
recording, speak directly into the microphone, and record sound in a setting free of background noise.
Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this document:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-
out (headphone)/audio-in (microphone) combo jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
To view or change sound settings:
▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select Sound.
Your computer might include an enhanced sound system by Bang & Olufsen, B&O Play, or another provider. As
a result, your computer might include advanced audio features that can be controlled through an audio
control panel specic to your sound system.
Use the audio control panel to view and control audio settings.
▲Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound,
and then select the audio control panel specic to your system.
Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite
websites and download video and movies to watch on your computer when you are not connected to a
network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external
monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to nd your product.
Using video 13
Connecting a DisplayPort device using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort
device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB SuperSpeed and DisplayPort port on the computer.
2. Connect the other end of the cable to the external DisplayPort device.
3. Press f4 to cycle through four display states:
●PC screen only: View the screen image on the computer only.
●Duplicate: View the screen image simultaneously on both the computer and the external device.
●Extend: View the screen image extended across both the computer and the external device.
●Second screen only: View the screen image on the external device only.
Each time you press f4 the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
14 Chapter 4 Enjoying entertainment features
Connecting a Thunderbolt device using a USB Type-C cable (select products only)
NOTE: To connect a USB Type-C Thunderbolt™ device to your computer, you need a USB Type-C cable,
purchased separately.
To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt
device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer.
2. Connect the other end of the cable to the external Thunderbolt device.
3. Press f4 to cycle through four display states:
●PC screen only: View the screen image on the computer only.
●Duplicate: View the screen image simultaneously on both the computer and external device.
●Extend: View the screen image extended across both the computer and external device.
●Second screen only: View the screen image on the external device only.
Each time you press f4 the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Using video 15
Connecting video devices by using a VGA cable (select products only)
NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately.
To see the computer screen image on an external VGA monitor or projected for a presentation, connect a
monitor or projector to the computer's VGA port.
1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown.
2. Press f4 to cycle through four display states:
●PC screen only: View the screen image on the computer only.
●Duplicate: View the screen image simultaneously on both the computer and the external device.
●Extend: View the screen image extended across both the computer and the external device.
●Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
16 Chapter 4 Enjoying entertainment features
Connecting video devices using an HDMI cable (select products only)
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.
To see the computer screen image on a high-denition TV or monitor, connect the high-denition device
according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer.
NOTE: HDMI port shape can vary by product.
2. Connect the other end of the cable to the high-denition TV or monitor.
3. Press f4 to cycle through four display states:
●PC screen only: View the screen image on the computer only.
●Duplicate: View the screen image simultaneously on both the computer and the external device.
●Extend: View the screen image extended across both the computer and the external device.
●Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports high-denition video and audio. After you connect an HDMI TV
to the computer, you can then turn on HDMI audio by following these steps:
1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select
Sounds.
2. On the Playback tab, select the name of the digital output device.
3. Select Set Default, and then select OK.
Using video 17
To return the audio stream to the computer speakers:
1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select
Sounds.
2. On the Playback tab, select Speakers.
3. Select Set Default, and then select OK.
Connecting digital display devices using a Dual-Mode DisplayPort cable (select
products only)
NOTE: To connect a digital display device to your computer, you need a Dual-Mode DisplayPort (DP-DP)
cable, purchased separately.
The Dual-Mode DisplayPort connects a digital display device such as a high-performance monitor or
projector. The Dual-Mode DisplayPort delivers higher performance than the VGA external monitor port and
improves digital connectivity.
1. Connect one end of the Dual-Mode DisplayPort cable to the Dual-Mode DisplayPort on the computer.
2. Connect the other end of the cable to the digital display device.
3. Press f4 to cycle through four display states:
●PC screen only: View the screen image on the computer only.
●Duplicate: View the same screen image simultaneously on both the computer and the external
device.
●Extend: View the screen image extended across both the computer and the external device.
●Second screen only: View the screen image on the external device only.
Each time you press f4, the display state changes.
NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of
the external device, as follows. Select the Start button, select Settings, and then select System. Under
Display, select the appropriate resolution, and then select Keep changes.
18 Chapter 4 Enjoying entertainment features
Discovering and connecting to Miracast-compatible wireless displays (select
products only)
To discover and connect to Miracast®-compatible wireless displays without leaving your current apps, follow
the next steps.
To open Miracast:
▲Type project in the taskbar search box, and then select Project to a second screen. Select Connect to
a wireless display, and then follow the on-screen instructions.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies
from your USB devices to view on your computer.
To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB
device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the les to your computer.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the
correct cable. Follow the device manufacturer's instructions.
For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the
instructions to nd your product.
Connecting devices to a USB Type-C port (select products only)
NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased
separately.
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.
Using data transfer 19
5 Navigating the screen
You can navigate the computer screen in the following ways:
●Using touch gestures (select products only)
●Using the keyboard and mouse
Select computer models have special action keys or hot key functions on the keyboard to perform routine
tasks.
Using touch gestures (select products only)
You can customize the touch gestures by changing settings, button congurations, click speed, and pointer
options.
Type control panel in the taskbar search box, and then select Control Panel. Select Hardware and
Sound. Under Devices and Printers, select Mouse.
NOTE: Touch gestures are not supported in all apps.
Using the keyboard and mouse
The keyboard and mouse allow you to type, select items, scroll, and perform the same functions as you do
using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic
functions.
TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from an open
app or the Windows desktop. Press the key again to return to the previous screen.
NOTE: Depending on the country or region, the keys and keyboard functions of your keyboard might be
dierent from those discussed in this section.
Using the action keys or hot keys
You can quickly access information or perform functions by using certain keys and key combinations.
●Action keys perform an assigned function. The icons on the function keys at the top of the keyboard
illustrate the assigned function for each key.
To use an action key, press and hold the key.
●Hot keys are a combination of the fn key and another key.
To use a hot key, briey press the fn key, and then briey press the second key of the combination.
20 Chapter 5 Navigating the screen
Action keys
Depending on the computer model, your keyboard might support the following keys.
Table 5-1 Action keys
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),
to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of
inactivity. To turn the keyboard backlight back on, press any key. To conserve battery power, turn o this
feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Stops audio or video playback of a CD, a DVD, or a BD.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Mutes or restores speaker sound.
Turns the wireless feature on or o.
NOTE: A wireless network must be set up before a wireless connection is possible.
Turns the airplane mode and wireless feature on or o.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
Using the keyboard and mouse 21
6 Maintaining your computer
Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use
tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and
drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such
as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. Type defragment in the taskbar search box, and then select Defragment and Optimize Drives.
3. Follow the on-screen instructions.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space
and help the computer run more eiciently.
To run Disk Cleanup:
1. Type disk in the taskbar search box, and then select Disk Cleanup.
2. Follow the on-screen instructions.
Using HP 3D DriveGuard (select products only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the
following conditions:
●You drop the computer.
●You move the computer with the display closed while the computer is running on battery power.
A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional
docking device or connected to a USB port is not protected by HP 3D DriveGuard.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these
drives.
22 Chapter 6 Maintaining your computer
Identifying HP 3D DriveGuard status
The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the
secondary hard drive bay (select products only), or both are parked.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues
and bring new features and options to your computer. For example, older graphics components might not
work well with the most recent gaming software. Without the latest driver, you do not get the most out of
your equipment.
To update programs and drivers, choose one of the following methods:
●Updating using Windows 10 on page 23
●Updating using Windows 10 S on page 23
Updating using Windows 10
To update programs and drivers:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.
2. Select My notebook, select the Updates tab, and then select Check for updates and messages.
3. Follow the on-screen instructions.
Updating using Windows 10 S
To update programs:
1. Select Start, and then select Microsoft Store.
2. Select your account prole picture next to the search box, and then select Downloads and updates.
3. On the Downloads and updates page, make the selection for updates and follow the on-screen
instructions.
To update drivers:
1. Type windows update settings in the taskbar search box, and then select Windows Update
settings.
2. Select Check for updates.
NOTE: If Windows does not nd a new driver, go to the device manufacturer's website, and follow the
instructions.
Updating programs and drivers 23
Cleaning your computer
Cleaning your computer regularly removes dirt, debris, and harmful bacteria. Use the following information to
clean most computer surfaces. For computers with wood veneer, see Caring for wood veneer (select products
only) on page 25.
Using HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces with germicidal
wipes. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount
of time so that you can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
●Select the Start menu, and then select HP Easy Clean.
– or –
●Select the HP Easy Clean icon in the taskbar.
– or –
●Select Start, and then select the HP Easy Clean tile.
2. Now that your devices are disabled for a short period, use germicidal wipes to safely disinfect all
exposed surfaces of your computer, including the keyboard, display, touchpad, and case. Follow the
manufacturer's directions for using the wipes.
IMPORTANT: If you are not sure that a cleaning product is safe for your computer, check the product
contents to make sure that ingredients such as these are not included in the product:
●Alcohol
●Acetone
●Ammonium chloride
●Methylene chloride
●Hydrocarbons
●Any petroleum-based materials such as benzene or thinner
NOTE: Keep the computer open until you have allowed it to completely air dry.
3. When the surface is dry:
a. Connect AC power.
b. Connect all powered external devices.
c. Turn on the computer.
Removing dirt and debris from non-HP Easy Clean computers
If HP Easy Clean is not preinstalled on your computer, follow these steps:
1. Turn o the computer to prevent electric shock or damage to components.
a. Disconnect AC power.
b. Disconnect all powered external devices.
2. Wipe the exterior of the computer with a soft, water-dampened cloth to remove the soil as needed.
24 Chapter 6 Maintaining your computer
●The cloth should be of dry microber or a chamois (static-free cloth without oil), or static-free cloth
wipes.
●The cloth should be moist but not wet. Water dripping into the ventilation or other points of ingress
can cause damage.
●Do not use brous materials, such as paper towels, which can scratch the computer. Over time, dirt
and cleaning agents can get trapped in the scratches.
3. Allow the unit to air dry before using the computer or performing additional cleaning with germicidal
wipes.
4. When you are nished cleaning and the surface is dry:
a. Connect AC power.
b. Connect all powered external devices.
c. Turn on the computer.
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care and
handling are important to ensure the best results over the life of the product. Because of the nature of
natural wood, you might see unique variations in the grain pattern or subtle variations in color, which are
normal.
●Clean the wood with a dry, static-free microber cloth or chamois.
●Avoid cleaning products containing substances such as ammonia, chlorine, acetone, turpentine, or other
mineral spirits.
●Do not expose the wood to sun or moisture for long periods of time.
●If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
●Avoid contact with any substance that might dye or discolor the wood.
●Avoid contact with sharp objects or rough surfaces that might scratch the wood.
Traveling with or shipping your computer
If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
●Prepare the computer for traveling or shipping:
–Back up your information to an external drive.
–Remove all discs and all external media cards, such as memory cards.
–Turn o and then disconnect all external devices.
–Shut down the computer.
●Take a backup of your information. Keep the backup separate from the computer.
●When traveling by air, carry the computer as hand luggage; do not check it with the rest of your luggage.
IMPORTANT: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include
airport walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
Traveling with or shipping your computer 25
●If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when
you are allowed to use your computer. In-ight computer use is at the discretion of the airline.
●If you are shipping the computer or a drive, use suitable protective packaging and label the package
“FRAGILE.”
●The use of wireless devices might be restricted in some environments. Such restrictions might apply
aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the
policy that applies to the use of a wireless device in your computer, ask for authorization to use your
computer before you turn it on.
●If you are traveling internationally, follow these suggestions:
–Check the computer-related customs regulations for each country or region on your itinerary.
–Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug congurations vary.
WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt
to run the computer from a voltage converter kit that is sold for appliances.
26 Chapter 6 Maintaining your computer
7 Securing your computer and information
Your computer includes features that help protect the integrity of your system and its data from unauthorized
access. Review these features to ensure proper use.
Computer security features
Table 7-1 Computer risks and security features
Computer risk Computer feature
Unauthorized use of the computer or
user account
User password
A password is a group of characters that you choose to authorize access to your computer information.
‒ or –
Windows Hello (select products only)
On products equipped with a ngerprint reader or an infrared camera, Windows Hello allows you to enroll
your ngerprint, your facial ID, and set up a PIN. After enrollment, you can use your ngerprint reader,
facial ID, or PIN to sign in to Windows.
To set up Windows Hello:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. To add a password, select Password, and then select Add.
3. Under Windows Hello Fingerprint or Windows Hello Face, select Set up.
4. Select Get Started, and then follow the on-screen instructions to enroll your ngerprint or facial ID
and set up a PIN.
IMPORTANT: To prevent ngerprint logon issues, make sure when you register your ngerprint that
all sides of your nger are registered by the ngerprint reader.
NOTE: The PIN is not limited in length. The default setting is for numbers only. To include
alphabetic or special characters, select the include letters and symbols check box.
Unauthorized access to Setup Utility,
BIOS settings, and other system
identication information
Administrator password
Computer viruses Antivirus software
The free trial antivirus software that is preinstalled on your computer can detect most viruses, remove
them, and, in most cases, repair damage caused by viruses. For protection against new viruses beyond the
trial period, purchase an extended service.
Unauthorized access to data and
ongoing threats to the computer
Firewall software
●Windows includes rewall software preinstalled on the computer.
●The antivirus software, which is preinstalled on the computer, includes rewall software.
Windows critical security updates
Updates to the Windows operating system
Computer security features 27
8 Troubleshooting
The following tables present some issues you might encounter while installing, starting up, or using your
computer and suggest possible solutions.
For more information or for additional troubleshooting options, go to http://www.hp.com/support, and follow
the instructions to nd your product.
NOTE: If you have problems using any peripheral devices such as a monitor or a printer with your computer,
see the documentation provided by the product manufacturer for more extensive troubleshooting.
Computer does not start
Table 8-1 Computer symptoms and solutions
Symptom Possible solution
Error message: hard
drive error
1. Restart the computer.
a. Press ctrl+alt+delete.
b. Select the Power icon, and then select Restart.
– or –
Press and hold the power button on the computer for 10 or more seconds to turn o the computer, and then press the
button to turn on the computer.
2. If Windows opens, immediately back up all important data to a backup hard drive.
3. Contact support (regardless of whether Windows started or not).
Computer will not turn
on or start
Be sure that the cables connecting the computer to the AC outlet are plugged in properly. The green power supply light on
the computer should be on. If it is not, try a dierent AC outlet. If you are still having trouble, contact support.
Be sure that the operating voltage of the AC outlet is appropriate for the electrical voltage of the computer.
Test the AC outlet by plugging a dierent electrical device into it.
If possible, remove any outlet lters and stabilizers, and then insert the power plug directly into the AC outlet.
Disconnect all peripheral devices. Press and hold the power button down for at least 15 seconds until the computer turns
o. Then press the power button again to turn on the computer.
If the monitor screen is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug the
power cord into an AC outlet, and then turn the monitor on. See Monitor (select products only) on page 29.
Computer is not
responding
1. Press ctrl+alt+delete.
2. Select Task Manager.
3. Select any programs that are not responding, and then select End task.
If closing programs does not resolve the problem, restart the computer.
1. Press ctrl+alt+delete.
2. Select the Power icon, and then select Restart.
– or –
28 Chapter 8 Troubleshooting
Table 8-1 Computer symptoms and solutions (continued)
Symptom Possible solution
Press and hold the power button on the computer for 10 or more seconds to turn o the computer. Then press the power
button again to turn on the computer.
Error message: Invalid
system disk or Non-
System disk or Disk
error
When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard.
Power
Table 8-2 Power symptoms and solutions
Symptom Possible solution
Computer does not
turn o when the
power button is
pressed
Press and hold the power button until the computer turns o. Then turn the computer on again.
Computer shuts down
automatically
●The computer might be in an exceedingly hot environment. Let it cool down.
●Be sure that computer air vents are not blocked.
NOTE: If your computer has an internal fan, be sure that the internal fan is running.
Monitor (select products only)
Table 8-3 Monitor symptoms and solutions
Symptom Possible solution
Screen is blank, and
monitor power light is o
Reconnect the power cable to the back of the monitor and to the AC outlet.
Press the power button on the monitor.
Screen is blank Press the space bar on the keyboard or move the mouse to redisplay the screen image.
Press the Sleep button (select products only) or esc to resume from Sleep mode.
Press the power button to turn on the computer.
Inspect the monitor cable for bent pins.
●If any of the pins are bent, replace the monitor cable.
●If no pins are bent, reconnect the monitor cable to the computer.
Images on the screen are
too large or too small, or
the images are fuzzy
Adjust the monitor resolution setting in Windows.
▲Select the Start button, select Settings, and then select System. Under Display, select the appropriate
resolution, and then select Keep changes.
NOTE: In addition to the information listed here, see the documentation that came with your monitor.
Power 29
Keyboard and mouse (with cable)
Table 8-4 Keyboard and mouse (with cable) symptoms and solutions
Symptom Possible solution
Keyboard commands and
typing are not recognized
by the computer
Use the mouse to turn o the computer. Disconnect and reconnect the keyboard to the back of your computer, and
then restart your computer.
Mouse (with cable) does
not work or is not detected
Disconnect and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn o the computer, disconnect and reconnect the mouse cable, and then restart
the computer.
Cursor does not respond to
the arrow keys on the
number keypad
Press num lock on the keyboard to turn o num lock, so that the arrow keys on the number keypad can be used.
Cursor does not respond to
mouse movement
1. Press alt+tab to navigate to an open program.
2. Press ctrl+s to save your changes in the selected program (ctrl+s is the keyboard shortcut for the Save command
on most—not all—programs).
3. Repeat step 1 and step 2 to save changes in all open programs.
4. Press the power button to turn o the computer.
5. After the shutdown is complete, disconnect and reconnect the mouse cable to the back of your computer, and
then restart your computer.
Keyboard and mouse (wireless)
Table 8-5 Keyboard and mouse (wireless) symptoms and solutions
Symptom Possible solution
Wireless keyboard or
mouse does not work or is
not detected
●Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver,
approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re-
synchronization.
●Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse
button to reactivate the mouse.
●Replace the batteries in the keyboard, mouse, or both.
Speakers and sound
Table 8-6 Speaker symptoms and solutions
Symptom Possible solution
Volume is very low or
unsatisfactory
Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio
jacks are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power
source, such as batteries or a power cord) do not produce satisfactory sound. Replace the nonpowered speakers with
powered speakers.
No sound is produced 1. Type control panel in the taskbar search box, and then select Control Panel. Select System and Security.
2. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing
Audio.
30 Chapter 8 Troubleshooting
Table 8-6 Speaker symptoms and solutions (continued)
Symptom Possible solution
Be sure that you connected powered speakers and that they are turned on.
Turn o your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are connected to
an audio jack, not a microphone or headphone jack.
To resume from Sleep mode, press the Sleep button (select products only), or press esc.
Unplug headphones if they are connected to your computer (or speaker system).
Internet access
Table 8-7 Internet access symptoms and solutions
Symptom Possible solution
Cannot connect to the
internet
1. Right-click the network status icon in the notication area, at the far right of the taskbar.
2. Select Troubleshoot problems.
Verify that you are using the proper cables for your internet connection type. Your computer might have a dial-up
modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard
telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not connect a network cable to a telephone line; doing so
might damage the network adapter.
Run the wireless setup wizard.
1. Type control panel in the taskbar search box, and then select Control Panel. Select Network and Internet,
and then select Network and Sharing Center.
2. In the Network and Sharing Center window, select Set up a new connection or network to open the wizard, and
then follow the on-screen instructions.
If your system has an external antenna, try moving the antenna to a better position. If the antenna is internal, try
moving the computer.
Try to connect again later, or contact your ISP for assistance.
Cannot connect to the
internet but there is no
error message
1. Right-click the network status icon in the notication area, at the far right of the taskbar.
2. Select Troubleshoot problems.
No network connection
icon in the notication area
1. Type repair in the taskbar search box, and then select Identify and repair network problems.
2. Follow the on-screen instructions.
Internet access 31
Software troubleshooting
Table 8-8 Software symptoms and solutions
Symptom Possible solution
To resolve general
software problems,
try these methods:
●Turn the computer o completely, and then turn it on again.
●Update the drivers. See “Updating device drivers” in this table.
●Restore your computer to a conguration that was in use before the software was installed. See "Microsoft System
Restore" in this table.
●Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation” in this
table.
●Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process erases
all the data les that you have created. See Backing up, restoring, and recovering on page 39.
Software programs
are slow to respond
●Close unnecessary software programs.
●Run virus scans and other system tools when the computer is not in use.
Stop startup applications (such as messaging software and multimedia applications) from loading.
1. Type msconfig in the taskbar search box, and then select System Conguration.
NOTE: If you are prompted for an administrator password or conrmation, type the password or provide
conrmation.
2. From the General tab, select Selective startup.
3. Select the Startup tab, and then select Open Task Manager.
4. Select the startup items that you want to prevent from loading, and then select Apply.
NOTE: If you are unsure about an item, do not disable it.
5. If prompted, select Restart to restart the computer.
NOTE: To enable a program to load at startup, restart the computer and reverse these steps.
Disable nonessential graphics capabilities.
1. Type file explorer in the taskbar search box, and then select File Explorer.
2. Right-click This PC, and then select Properties.
3. Select Advanced system settings.
NOTE: If you are prompted for an administrator password or conrmation, type the password or provide
conrmation.
4. From the Advanced tab under Performance, select Settings.
5. From the Visual Eects tab, select Adjust for best performance, and then select OK.
Updating device
drivers
Complete the following procedure to update a driver or to revert to an earlier version of the driver if the new one does not
solve your problem.
1. Type device manager in the taskbar search box, and then select Device Manager.
2. Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM
drives).
3. Double-click the specic item (for example, HP DVD Writer 640b).
4. Select the Driver tab.
5. To update a driver, select Update Driver, and then follow the on-screen instructions.
– or –
32 Chapter 8 Troubleshooting
Table 8-8 Software symptoms and solutions (continued)
Symptom Possible solution
To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions.
Microsoft System
Restore
If you have a problem that might be caused by software that you have installed on your computer, use System Restore to
return the computer to a previous restore point. You can also set restore points manually.
IMPORTANT: Always use this System Restore procedure before you use the System Recovery procedure.
For more information and steps, see the Get Help app.
▲Select the Start button, and then select the Get Help app.
Software program and
hardware driver
reinstallation
Before you uninstall a program, be sure that you have a way to reinstall it. Conrm that it is still available from the original
source (for example, discs or the internet).
NOTE: Some features might not be available on systems that are shipped without a version of Windows.
For information and steps to uninstall a program, see the Get Help app.
▲Select the Start button, and then select the Get Help app.
Software troubleshooting 33
9 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 34.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
●A Failure ID link is displayed. Select the link and follow the on-screen instructions.
●Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
●The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.
●You must use a Windows computer to download this tool because only .exe les are provided.
34 Chapter 9 Using HP PC Hardware Diagnostics
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool downloads to the selected location.
– or –
You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft
Store:
1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.
2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲Navigate to the folder on your computer or the USB ash drive where the .exe le downloaded, double-
click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 36.
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
Using HP PC Hardware Diagnostics UEFI 35
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 36.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
●HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
●The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
36 Chapter 9 Using HP PC Hardware Diagnostics
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, you might have to download the software by using the product name or number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 37
●Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
●Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.
●Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
●Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
38 Chapter 9 Using HP PC Hardware Diagnostics
10 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
●Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 39).
●Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 39).
●Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 39).
●Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 39).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
For details:
▲Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.
Backing up information and creating recovery media 39
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 39.
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 39.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
40 Chapter 10 Backing up, restoring, and recovering
Using HP Sure Recover (select products only)
Select computer models are congured with HP Sure Recover, a PC OS recovery solution built into the
hardware and rmware. HP Sure Recover can fully restore the HP OS image without installed recovery
software.
Using HP Sure Recover, an administrator or user can restore the system and install:
●Latest version of the operating system
●Platform-specic device drivers
●Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
Restoring and recovery 41
11 Specications
Operating specications
NOTE: To determine the exact electrical ratings of your computer, see the computer ratings label, located on
the outside of the computer.
Table 11-1 Operating specications
Factor Metric U.S.
Operating temperature 5°C to 35°C 41°F to 95°F
Storage temperature -20°C to 60°C -22°F to 149°F
Operating humidity 15% to 80% @ 26°C 15% to 80% @ 78°F
Operating altitude 0 m to 2000 m 0 ft to 6561 ft
Storage altitude 0 m to 4572 m 0 ft to 15000 ft
Gamma correction (select products only) 2.2 2.2
42 Chapter 11 Specications
12 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
●If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly
grounded.
●Keep components in their electrostatic-safe containers until you are ready to install them.
●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●Use nonmagnetic tools.
●Before handling components, discharge static electricity by touching an unpainted metal surface.
●If you remove a component, place it in an electrostatic-safe container.
43
13 Accessibility
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see
Finding the best assistive technology on page 45.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology
are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
●Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
●Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
●Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
●Document accessibility features, and make information about HP products and services publicly
available in an accessible form.
●Establish relationships with leading assistive technology and solution providers.
●Support internal and external research and development that improves assistive technology relevant to
HP products and services.
●Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
44 Chapter 13 Accessibility
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specic situation—a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
The following links provide information about accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specic assistive technology
features and product(s) most appropriate for your situation.
●HP Elite x3–Accessibility Options (Windows 10 Mobile)
●HP PCs–Windows 7 Accessibility Options
●HP PCs–Windows 8 Accessibility Options
●HP PC’s–Windows 10 Accessibility Options
●HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
●HP SlateBook PCs–Enabling Accessibility Features (Android 4.3, 4.2/Jelly Bean)
●HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
●HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 48.
Additional links to external partners and suppliers that may provide additional assistance:
●Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)
●Google Products accessibility information (Android, Chrome, Google Apps)
HP and accessibility 45
●Assistive Technologies sorted by impairment type
●Assistive Technology Industry Association (ATIA)
Standards and legislation
Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specic to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specic
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard species the functional accessibility
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
●Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
●Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
●Understandable (by addressing readability, predictability, and input assistance)
●Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. The following
links provide information about key legislation, regulations, and standards.
●United States
●Canada
●Europe
●Australia
●Worldwide
46 Chapter 13 Accessibility
Useful accessibility resources and links
The following organizations might be good resources for information about disabilities and age-related
limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
●American Association of People with Disabilities (AAPD)
●The Association of Assistive Technology Act Programs (ATAP)
●Hearing Loss Association of America (HLAA)
●Information Technology Technical Assistance and Training Center (ITTATC)
●Lighthouse International
●National Association of the Deaf
●National Federation of the Blind
●Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
●Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
●W3C Web Accessibility Initiative (WAI)
Educational institutions
●California State University, Northridge, Center on Disabilities (CSUN)
●University of Wisconsin - Madison, Trace Center
●University of Minnesota computer accommodations program
Other disability resources
●ADA (Americans with Disabilities Act) Technical Assistance Program
●ILO Global Business and Disability network
●EnableMart
●European Disability Forum
●Job Accommodation Network
●Microsoft Enable
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
Useful accessibility resources and links 47
Contacting support
NOTE: Support is in English only.
●Customers who are deaf or hard of hearing who have questions about technical support or accessibility
of HP products:
–Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
●Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
–Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
–Complete the Contact form for people with disabilities or age-related limitations.
48 Chapter 13 Accessibility
14 Support information
How to get help
HP support can help you get the most from your computer. You will nd what you need with tools located on
your computer and with information available on the web, by phone, or through your local retailer.
Before contacting HP support, it’s important to have the following information handy:
●Model number
●Product number
●Serial number
●Software build number
●Operating system
●Purchase date
Write down your product information for future reference.
The rst four items on the list (model number, product number, serial number, and software build number)
can be viewed by using HP Support Information. Type support in the taskbar search box, and then select
the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
Don’t forget to register at http://www.hp.com/apac/register.
Where to get help
●Use the Get Help app for help with hardware and software questions. Select the Start button, and then
select the Get Help app.
●Use HP Support Assistant. Type support in the taskbar search box, and then select the HP Support
Assistant app.
– or –
Select the question mark icon in the taskbar.
HP Support Assistant provides useful troubleshooting and diagnostics information and includes:
–Online chat with an HP technician
–Support telephone numbers
–HP service center locations
●For help online, go to http://www.hp.com/support.
Telephone assistance to get started is covered for 30 days from the time you purchase your computer. After
30 days, there might be a charge, but the helpful support is still available.
How to get help 49
Customer support for repairs
If your computer needs to be repaired or to have parts replaced, you have two choices:
●Many parts are considered consumer replaceable. This is the fastest method of repair, because many
times HP can send the part directly to your home or business in a few days. (This option might not be
available in all countries or regions.)
●If a repair is necessary, HP support will make arrangements to repair your computer.
These services are covered during the warranty period.
There are some limitations and exclusions to the warranty (as well as some important details), which are
described in the HP Worldwide Limited Warranty and Technical Support guide.
Before upgrading your hardware
If you intend to upgrade any of your hardware, do it only after you set up your new computer. For instructions
on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your
computer on page 4. If you have any problems setting up your system and turning it on, immediately contact
HP support using the procedures given earlier in this chapter. This must be done rst before attempting to
upgrade your system.
By breaking the security seal on the back of the computer, you conrm that the computer was working
properly before you attempted to upgrade your system. After the security seal has been broken, your
computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the HP
Worldwide Limited Warranty and Technical Support.
50 Chapter 14 Support information
Index
A
accessibility 44
accessibility needs assessment 45
action keys 20
keyboard backlight 21
airplane mode 8
airplane mode key 8, 21
assistive technology (AT)
nding 45
purpose 44
AT (assistive technology)
nding 45
purpose 44
audio 12
HDMI audio 17
headphones 12
headsets 13
microphones 13
sound settings 13
speakers 12
B
backup, creating 39
backups 39
best practices 1
Bluetooth device 8, 10
boot order, changing 40
C
camera
using 12
caring for wood veneer 25
caring for your computer 24
cleaning your computer 24, 25
computer
security features 27
troubleshooting 28
connecting to a network 8
connecting to a wireless network 8
connecting to a WLAN 9
connecting to LAN 11
corporate WLAN connection 9
customer support, accessibility 48
D
data transfer 19
Disk Cleanup software 22
Disk Defragmenter software 22
DisplayPort connector, identifying
USB Type-C 7
Dual-Mode DisplayPort
connecting 18
E
electrostatic discharge 43
external monitor port
connecting 16
F
ngerprints, registering 27
icker-free technology 1
fn key 20
G
GPS 10
H
HDMI port
connecting 17
headphones, connecting 12
headsets, connecting 13
help and support 2, 49
high-denition devices, connecting
17, 18, 19
hot keys 20
HP 3D DriveGuard 22
HP Assistive Policy 44
HP Easy Clean
using 24
HP Mobile Broadband
activating 10
IMEI number 10
MEID number 10
HP PC Hardware Diagnostics UEFI
downloading 36
starting 36
using 35
HP PC Hardware Diagnostics Windows
downloading 34
installing 35
using 34
HP Recovery media
recovery 40
HP Sure Recover 41
I
IMEI number 10
International Association of
Accessibility Professionals 44
K
keyboard backlight action key 21
keys
airplane mode 21
L
locating information
hardware 4
software 4
low blue light mode, adjusting 2
M
maintenance
Disk Cleanup 22
Disk Defragmenter 22
updating programs and drivers
23
MEID number 10
microphone, connecting 13
Miracast 19
mobile broadband
activating 10
IMEI number 10
MEID number 10
monitor brightness default,
restoring 2
O
operating specications 42
operating system controls 8
P
ports
external monitor 16
Index 51
HDMI 17, 18
USB 6
USB port with HP Sleep and
Charge 6
USB SuperSpeed 6
USB SuperSpeed Plus 6
USB Type-C 6, 19
USB Type-C SuperSpeed 6, 7
USB Type-C SuperSpeed Plus 6
USB Type-C SuperSpeed port and
DisplayPort 14
USB Type-C Thunderbolt 15
USB Type-C Thunderbolt port with
HP Sleep and Charge 6
VGA 16
public WLAN connection 9
R
recovery 39
discs 40
HP Recovery partition 40
media 40
USB ash drive 40
recovery media
creating using HP Cloud Recovery
Download Tool 39
creating using Windows tools 39
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 37
using 37
resources, accessibility 47
restoring 39
S
Section 508 accessibility standards
46
security features 27
shipping the computer 25
shutdown 5
software
Disk Cleanup 22
Disk Defragmenter 22
sound. See audio
sound settings, using 13
speakers
connecting 12
standards and legislation,
accessibility 46
SuperSpeed port and DisplayPort
connecting USB Type-C 14
support 49
system restore point, creating 39
T
Thunderbolt port with HP Sleep and
Charge, identifying USB Type-C 6
Thunderbolt, connecting USB Type-
C 15
transfer data 19
traveling with the computer 25
troubleshooting
computer does not start 28
display (monitor) 29
internet access 31
keyboard and mouse (wireless)
30
keyboard and mouse (with
cable) 30
power 29
software 32
speakers and sound 30
turning o the computer 5
U
unresponsive system 5
updating programs and drivers 23
USB port with HP Sleep and Charge,
identifying 6
USB port, identifying 6
USB SuperSpeed Plus port,
identifying 6
USB SuperSpeed port, identifying 6
USB Type-C port, connecting 14, 15,
19
USB Type-C port, identifying 6
USB Type-C SuperSpeed Plus port,
identifying 6
USB Type-C SuperSpeed port
connector, identifying 7
USB Type-C SuperSpeed port,
identifying 6
USB Type-C Thunderbolt port with HP
Sleep and Charge, identifying 6
V
VGA port
connecting 16
identifying 16
video
DisplayPort device 14
Dual-Mode DisplayPort 18
external monitor port 16
HDMI port 17
Thunderbolt port device 15
USB Type-C 19
VGA port 16
wireless displays 19
video, using 13
W
Windows
backup 39
recovery media 39
system restore point 39
Windows Hello 12
using 27
Windows tools, using 39
wired network (LAN) 11
wireless button 8
wireless controls
button 8
operating system 8
wireless light 8
wireless network (WLAN)
connecting 9
corporate WLAN connection 9
functional range 9
public WLAN connection 9
WWAN device 10
52 Index