Table of Contents
- Locating HP resources
- Computer features
- Backing up, restoring, and recovering
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Specifications
- Computer operating guidelines, routine care, and shipping preparation
- Electrostatic discharge
- Accessibility
- Index
HP 400 G7 User Manual
Displayed below is the user manual for 400 G7 by HP which is a product in the PCs/Workstations category. This manual has pages.
Related Manuals
User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up,
and more.
Legal information
© Copyright 2020, 2021 HP Development
Company, L.P.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries. USB
Type-C and USB-C are registered trademarks
of USB Implementers Forum. DisplayPort™ and
the DisplayPort™ logo are trademarks owned
by the Video Electronics Standards Association
(VESA) in the United States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Second Edition: November 2021
First Edition: August 2020
Document Part Number: M04286-002
Product Notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions
or versions of Windows. Systems may
require upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows is automatically updated, which
is always enabled. High-speed internet
and Microsoft account required. ISP fees
may apply and additional requirements
may apply over time for updates. See
http://www.windows.com. If your product
ships with Windows in S Mode: Windows in
S Mode works exclusively with apps from
the Microsoft Store within Windows. Certain
default settings, features, and apps cannot
be changed. Some accessories and apps
that are compatible with Windows may not
work (including some antivirus, PDF writers,
driver utilities, and accessibility apps), and
performance may vary, even if you switch out
of S Mode. If you switch to Windows, you
cannot switch back to S Mode. Learn more at
Windows.com/SmodeFAQ.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a
full refund of the price of the computer, please
contact your seller.
About this guide
This guide provides basic information for using and upgrading this product.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
iii
Table of contents
1 Locating HP resources ...........................................................................................................................................................1
Product information ..........................................................................................................................................................1
Support ..............................................................................................................................................................................1
Product documentation..................................................................................................................................................... 2
Product diagnostics ...........................................................................................................................................................2
Product updates.................................................................................................................................................................3
2 Computer features .................................................................................................................................................................4
Standard conguration features .......................................................................................................................................4
Front panel components ...................................................................................................................................................4
Rear panel components.....................................................................................................................................................5
Serial number location ......................................................................................................................................................6
Changing from desktop to tower orientation....................................................................................................................7
Using an optional security lock .........................................................................................................................................7
Cable lock ...................................................................................................................................................................7
Padlock.......................................................................................................................................................................8
3 Backing up, restoring, and recovering...................................................................................................................................9
Backing up information and creating recovery media ...................................................................................................... 9
Using Windows tools for backing up .........................................................................................................................9
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)..............................9
Restoring and recovering your system..............................................................................................................................9
Creating a system restore .......................................................................................................................................10
Restoring and recovery methods ............................................................................................................................10
Recovering using HP Recovery media .....................................................................................................................10
Changing the computer boot order .........................................................................................................................11
Using HP Sure Recover (select products only).........................................................................................................11
4 Using HP PC Hardware Diagnostics .....................................................................................................................................12
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................12
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ............................................................12
Accessing HP PC Hardware Diagnostics Windows...................................................................................................12
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) ...........12
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................13
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....................13
Downloading HP PC Hardware Diagnostics Windows .............................................................................................13
Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........................................13
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ......................................13
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)........14
Installing HP PC Hardware Diagnostics Windows....................................................................................................14
iv
Using HP PC Hardware Diagnostics UEFI .........................................................................................................................14
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code....................................................................14
Starting HP PC Hardware Diagnostics UEFI .............................................................................................................15
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ....................................................................15
Downloading the latest HP PC Hardware Diagnostics UEFI version ...............................................................15
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..........16
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .........................................................16
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................................16
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version..................................................16
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.................................16
Customizing Remote HP PC Hardware Diagnostics UEFI settings ..........................................................................16
5 Specications.......................................................................................................................................................................18
Input power......................................................................................................................................................................18
Operating environment ...................................................................................................................................................19
6 Computer operating guidelines, routine care, and shipping preparation...........................................................................20
Operating guidelines and routine care ............................................................................................................................20
Cleaning your computer...................................................................................................................................................20
Removing dirt and debris from your computer.......................................................................................................21
Cleaning your computer with a disinfectant ...........................................................................................................21
Shipping preparation .......................................................................................................................................................22
7 Electrostatic discharge ........................................................................................................................................................23
8 Accessibility..........................................................................................................................................................................24
HP and accessibility .........................................................................................................................................................24
Finding the technology tools you need ...................................................................................................................24
The HP commitment................................................................................................................................................24
International Association of Accessibility Professionals (IAAP) .............................................................................25
Finding the best assistive technology.....................................................................................................................25
Assessing your needs ......................................................................................................................................25
Accessibility for HP products ...........................................................................................................................25
Standards and legislation................................................................................................................................................26
Standards.................................................................................................................................................................26
Mandate 376 – EN 301 549..............................................................................................................................26
Web Content Accessibility Guidelines (WCAG) .................................................................................................26
Legislation and regulations.....................................................................................................................................27
Useful accessibility resources and links..........................................................................................................................27
Organizations...........................................................................................................................................................27
Educational institutions...........................................................................................................................................27
Other disability resources........................................................................................................................................28
HP links ....................................................................................................................................................................28
Contacting support ..........................................................................................................................................................28
Index ........................................................................................................................................................................................29
v
Locating HP resources1
Read this chapter to learn about where to nd additional HP resources.
Product information
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Where to nd product information
Topic Location
Technical specications To nd the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and
then select the link. Select Search all QuickSpecs, type your model name in the search box,
and then select Go.
Regulatory, Safety, and Environmental
Notices
See the Regulatory, Safety, and Environmental Notices for product regulatory information.
You can also see the Agency/Environmental label.
To access this guide:
▲Select the Search icon (select products only) in the taskbar, type HP
Documentation in the search box, and then select HP Documentation.
System board A diagram of the system board is located on the inside of the chassis. Additional
information is located in the computer Maintenance and Service Guide on the web at
http://www.hp.com/support. Follow the instructions to nd your product, and then select
Manuals.
Serial number, Agency/Environmental,
and operating system labels
The serial number, Agency/Environmental, and operating system labels might be on the
bottom of the computer, on the rear panel of the computer, or under the service door.
Support
To locate resources that provide support and warranty information, use this table.
Table 1-2 Where to nd support information
Topic Location
Product support For HP support, go to http://www.hp.com/support.
Here you can access the following types of support:
●Online chat with an HP technician
●Support telephone numbers
●HP service center locations
Warranty information To access this document:
▲Select the Search icon (select products only) in the taskbar, type HP
Documentation in the search box, and then select HP Documentation.
Locating HP resources 1
Table 1-2 Where to nd support information (continued)
Topic Location
– or –
▲Go to http://www.hp.com/go/orderdocuments.
IMPORTANT: You must be connected to the internet to access the latest version of
the warranty.
You can nd your HP Limited Warranty located with the user guides on your product. The
warranty might be on a CD or DVD provided in the box. In some countries or regions, HP
might provide a printed warranty in the box. For countries or regions where the warranty
is not provided in printed format, you can request a copy from http://www.hp.com/go/
orderdocuments. For products purchased in Asia Pacic, you can write to HP at POD,
PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your name, phone
number, address, and product name.
Product documentation
To locate resources that provide product documentation, use this table.
Table 1-3 Where to nd product documentation
Topic Location
HP user documentation, white papers,
and third-party documentation
User documentation is located on your hard drive. Select the Search icon (select products
only) in the taskbar, type HP Documentation in the search box, and then select HP
Documentation. For the latest online documentation, go to http://www.hp.com/support
and follow the instructions to nd your product. Then select Manuals. The documentation
includes this user guide and the Maintenance and Service Guide.
Product notications Subscriber's Choice is an HP program that allows you to sign up to receive driver
and software alerts, proactive change notications (PCNs), the HP newsletter, customer
advisories, and more. Sign up at https://h41369.www4.hp.com/.
Technical specications The Product Bulletin application contains QuickSpecs for HP computers. QuickSpecs
include information about the operating system, power supply, memory, processor, and
many other system components. To access the QuickSpecs, go to http://www.hp.com/go/
quickspecs/.
Bulletins and Notices To nd advisories, bulletins, and notices:
1. Go to http://www.hp.com/support.
2. Follow the instructions to nd your product.
3. Select Advisories or Bulletins and Notices.
Product diagnostics
To locate resources that provide product diagnostics tools, use this table.
2Chapter 1 Locating HP resources
Table 1-4 Where to nd diagnostics tools
Topic Location
Diagnostics tools For additional information, see the computer Maintenance and Service Guide at
http://www.hp.com/support. Follow the instructions to nd your product, and then select
Manuals.
Audible beep and light code denitions See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow
the instructions to nd your product, and then select Manuals.
POST error codes See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow
the instructions to nd your product, and then select Manuals.
Product updates
To locate resources that provide product updates, use this table.
Table 1-5 Where to nd product updates
Topic Location
Driver and BIOS updates Go to http://www.hp.com/support and select Software and Drivers to verify that you have
the latest drivers for the computer.
Operating systems For information about Windows® operating systems, go to
http://www.support.microsoft.com.
Product updates 3
Computer features2
This chapter provides you with an overview of your computer's features.
Standard conguration features
To identify a typical computer conguration, read this section. Features vary depending on the model. For
support assistance and to learn more about the hardware and software installed on your computer model, run
the HP Support Assistant utility.
NOTE: You can use this computer model in a tower orientation or a desktop orientation.
See Changing from desktop to tower orientation on page 7.
Front panel components
To identify the front panel components, use this illustration and table.
NOTE: Drive conguration varies by model. Some models have a bezel blank that covers one or more drive
bays.
4 Chapter 2 Computer features
Table 2-1 Identifying the front panel components
Front panel components
1 Memory card reader (select products only) 5 Power button
2 USB SuperSpeed ports (2) 6 Hard drive activity light
3 USB ports (2)
4 Audio-out (headphone)/Audio-in (microphone)
combo jack
NOTE: The combo jack supports headphones, line output devices, microphones, line input devices, or CTIA-style headsets.
NOTE: The light on the power button is normally white when the power is on. If the light blinks red, the computer displays a
diagnostic code to indicate a problem. See the Maintenance and Service Guide to interpret the code.
Rear panel components
To identify the rear panel components, use this illustration and table.
Rear panel components 5
Table 2-2 Identifying the rear panel components
Rear panel components
1 Serial port (select products only) 7 HDMI port
2 Cable lock tab 8 DisplayPort monitor connector
3 Security lock 9 Optional port
4 RJ-45 (network) jack 10 USB ports (2)
5 Thumbscrew 11 USB SuperSpeed ports (3)
6 Audio-out jack for powered audio devices 12 Power connector
NOTE: Your model might have additional ports available from HP.
When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the
integrated graphics on the system board. The specic graphics card installed and software conguration determines the behavior.
You can disable the system board graphics by changing settings in BIOS F10 Setup.
Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of the
computer. Keep these numbers available when contacting customer service for assistance.
6 Chapter 2 Computer features
Changing from desktop to tower orientation
You can use the computer in a tower orientation with an optional tower stand that you can purchase from HP.
NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower
stand.
1. Remove or disengage any security devices that prohibit opening the computer.
2. Remove all removable media, such as compact discs and USB ash drives, from the computer.
3. Turn o the computer properly through the operating system, and turn o any external devices.
4. Disconnect the power cord from the AC outlet and disconnect any external devices.
5. Position the computer so that its right side faces up, and place the computer in the optional stand.
6. Reconnect the power cord and any external devices, and then turn on the computer.
NOTE: Be sure that at least 10.2 centimeters (4 inches) of space on all sides of the computer remains
clear and free of obstructions.
7. Lock any security devices that were disengaged before the computer was moved.
Using an optional security lock
You can use dierent types of locks (purchased separately) to secure the computer.
Cable lock
You can secure the computer with a cable lock.
Changing from desktop to tower orientation 7
Padlock
You can secure the computer with a padlock.
8 Chapter 2 Computer features
Backing up, restoring, and recovering3
You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB drive or using online tools.
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select products
only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
For details:
▲Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 10 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
Backing up, restoring, and recovering 9
HP recommends that you attempt to restore your system using the Restoring and recovery methods on page
10.
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system les and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal les and documents should not be aected.
Restoring and recovery methods
After you run the rst method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on
page 10.
For more information about the rst two methods, see the Get Help app:
Select the Start button, select All apps (select products only), select the Get Help app, and then enter the task
you want to perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on
page 9.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 10 to restore your
computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.
10 Chapter 3 Backing up, restoring, and recovering
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order, the
order of devices listed in BIOS for startup information. You can select an optical drive or a USB ash drive,
depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
●For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly
press esc, and then press f9 for boot options.
●For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
Using HP Sure Recover (select products only)
Select computer models are congured with HP Sure Recover, a PC operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
●Latest version of the operating system
●Platform-specic device drivers
●Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to nd your product and locate your documentation.
Changing the computer boot order 11
Using HP PC Hardware Diagnostics4
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a rmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 13.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
▲You have several options after you receive a failure ID:
●Select Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –
●Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
●Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Support Assistant, or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
1. Select the Start button, and then select HP Help and Support.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
12 Chapter 4 Using HP PC Hardware Diagnostics
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
1. Select the Search icon (select products only) from the taskbar, type support, and then select HP
Support Assistant.
– or –
Select the question mark icon (select products only) in the taskbar.
2. Select Troubleshooting and xes (select products only) or Fixes & Diagnostics.
3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1. Select the Start button, and then select All apps (select products only).
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe les are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specic Windows diagnostics version to
download to your computer or a USB ash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 13
1. Select the Microsoft Store app on your desktop.
– or –
Select the Search icon (select products only) in the taskbar, and then type Microsoft Store.
2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB ash
drive where the .exe le downloaded, double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
NOTE: For some products, you must use a Windows computer and a USB ash drive to download and create
the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 15.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem:
14 Chapter 4 Using HP PC Hardware Diagnostics
▲Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
failure ID and product number automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 15.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in some situations.
●HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
●The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and
you must use a Windows computer to download and create the HP UEFI support environment because
only .exe les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive, follow this procedure.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Starting HP PC Hardware Diagnostics UEFI 15
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB ash drive.
NOTE: For some products, you might have to download the software to a USB ash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a precongured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, enter the product name or number in the search
box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
16 Chapter 4 Using HP PC Hardware Diagnostics
●Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
●Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.
●Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
●Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
Customizing Remote HP PC Hardware Diagnostics UEFI settings 17
Specications5
When you travel with or store your computer, the input power ratings and operating specications provide
helpful information.
Input power
The power information in this section might be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from a standalone
DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved
by HP for use with this computer.
The computer can operate on DC power within one or more of the following specications. The voltage and
current for your computer is located on the regulatory label.
Table 5-1 DC power specications
Input Power Rating
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C®
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45
W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A /
15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20
V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 5 A / 20 V dc @ 4.5 A – 90 W USB-C
19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 4.62 A – 90 W
19.5 V dc @ 6.15 A – 120 W
19.5 V dc @ 6.9 A – 135 W
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
19.5 V dc @ 11.8 A – 230 W
19.5 V dc @ 16.92 A – 330 W
18 Chapter 5 Specications
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
Operating environment
Use the operating specications for helpful information when you travel with or store your computer.
Table 5-2 Operating environment specications
Factor Metric U.S.
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
Operating environment 19
Computer operating guidelines, routine care,
and shipping preparation
6
Follow these guidelines to ensure the best performance and useful life of your computer.
Operating guidelines and routine care
HP has developed guidelines to help you properly set up and care for the computer and monitor.
●Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold.
●Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch) clearance on all vented sides of
the computer and above the monitor to permit the required airow.
●Never restrict the airow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit because this also
restricts airow.
●Never operate the computer with the access panel or any of the expansion card slot covers removed.
●Do not stack computers on top of each other or place computers so near each other that they are subject
to each other’s recirculated or preheated air.
●To operate a computer within a separate enclosure, intake and exhaust ventilation must be provided on
the enclosure, and the previous operating guidelines still apply.
●Keep liquids away from the computer and keyboard.
●Never cover the ventilation slots on the monitor with any type of material.
●Install or enable power management functions of the operating system or other software, including sleep
states.
●Turn o the computer before you do either of the following tasks:
–Wipe the exterior of the computer with a soft, damp cloth as needed. Cleaning products might
discolor or damage the nish. See Removing dirt and debris from your computer on page 21 for the
recommended steps to clean the high-touch, external surfaces on your computer. After you remove
the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer
with a disinfectant on page 21 for guidelines to help prevent the spread of harmful bacteria and
viruses.
–Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airow.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.
20 Chapter 6 Computer operating guidelines, routine care, and shipping preparation
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide
or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 21 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your
computer on page 21, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is
within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This
solution is also known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn o your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
Removing dirt and debris from your computer 21
3. Moisten a microber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be
moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene,
or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide
or bleach that might damage the nish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Shipping preparation
If you have to ship your computer, follow these tips to keep your equipment safe.
1. Back up the hard drive les to an external storage device. Be sure that the backup media is not exposed
to electrical or magnetic impulses while stored or in transit.
NOTE: The hard drive locks automatically when the system power is turned o.
2. Remove and store all removable media.
3. Turn o the computer and external devices.
4. Disconnect the power cord from the AC outlet, and then from the computer.
5. Disconnect the system components and external devices from their power sources and then from the
computer.
NOTE: Be sure that all boards are seated properly and secured in the board slots before shipping the
computer.
6. Pack the system components and external devices in their original packing boxes or similar packaging
with suicient packing material to protect them.
22 Chapter 6 Computer operating guidelines, routine care, and shipping preparation
Electrostatic discharge7
Electrostatic discharge is the release of static electricity when two objects come into contact—for example,
the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from ngers or other electrostatic conductors may damage electronic
components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these
precautions:
●If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly
grounded.
●Keep components in their electrostatic-safe containers until you are ready to install them.
●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●Use nonmagnetic tools.
●Before handling components, discharge static electricity by touching an unpainted metal surface.
●If you remove a component, place it in an electrostatic-safe container.
Electrostatic discharge 23
Accessibility8
HP's goal is to design, produce, and market products, services, and information that everyone everywhere
can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or
applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in
everything HP does. HP strives to create an inclusive environment focused on connecting people to the power
of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 25.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports the company's diversity objectives and helps ensure that the benets of technology are
available to all.
The HP accessibility goal is to design, produce, and market products and services that can be eectively used
by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP
managers and employees are expected to support these objectives and their implementation in accordance
with their roles and responsibilities:
●Raise the level of awareness of accessibility issues within HP, and provide employees with the training
they need to design, produce, market, and deliver accessible products and services.
●Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
●Involve people with disabilities in the development of accessibility guidelines and in the design and
testing of products and services.
●Document accessibility features, and make information about HP products and services publicly available
in an accessible form.
●Establish relationships with leading assistive technology and solution providers.
●Support internal and external research and development that improves assistive technology relevant to
HP products and services.
24 Chapter 8 Accessibility
●Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and
services that people with disabilities can eectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or
any other assistive technology to help with your specic situation—a variety of assistive technologies make
HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied
in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, can also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable and
available in your country or region, that are included in various HP products. These resources will help you
select the specic assistive technology features and products most appropriate for your situation.
●HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select
Oice of Aging and Accessibility.
●HP computers: For Windows products, go to http://www.hp.com/support, type Windows
Accessibility Options in the Search our knowledge search box. Select the appropriate operating
system in the results.
●HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select
Monitors or Accessories.
If you need additional support with the accessibility features on your HP product, see Contacting support on
page 28.
International Association of Accessibility Professionals (IAAP) 25
Additional links to external partners and suppliers that may provide additional assistance:
●Microsoft Accessibility information (Windows and Microsoft Oice)
●Google Products accessibility information (Android, Chrome, Google Apps)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons with
disabilities. These regulations are historically applicable to telecommunications products and services, PCs
and printers with certain communications and video playback features, their associated user documentation,
and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address
access to information and communication technology (ICT) for people with physical, sensory, or cognitive
disabilities.
The standards contain technical criteria specic to various types of technologies, as well as performance
based requirements which focus on functional capabilities of covered products. Specic criteria cover
software applications and operating systems, web-based information and applications, computers,
telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public
procurement of ICT products. The standard species the accessibility requirements applicable to ICT products
and services, with a description of the test procedures and evaluation methodology for each requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web
applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers
exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
●Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
●Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
●Understandable (by addressing readability, predictability, and input assistance)
●Robust (for instance, by addressing compatibility with assistive technologies)
26 Chapter 8 Accessibility
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links
provide information about key legislation, regulations, and standards.
●United States
●Canada
●Europe
●Australia
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities and
age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you encounter on the internet. Listing on this page
does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related
limitations.
●American Association of People with Disabilities (AAPD)
●The Association of Assistive Technology Act Programs (ATAP)
●Hearing Loss Association of America (HLAA)
●Information Technology Technical Assistance and Training Center (ITTATC)
●Lighthouse International
●National Association of the Deaf
●National Federation of the Blind
●Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
●Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
●W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and age
related limitations.
●California State University, Northridge, Center on Disabilities (CSUN)
●University of Wisconsin - Madison, Trace Center
●University of Minnesota computer accommodations program
Legislation and regulations 27
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related limitations.
●ADA (Americans with Disabilities Act) Technical Assistance Program
●ILO Global Business and Disability network
●EnableMart
●European Disability Forum
●Job Accommodation Network
●Microsoft Enable
HP links
These HP-specic links provide information that relates to disabilities and age-related limitations.
HP comfort and safety guide
HP public sector sales
Contacting support
HP oers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
●Customers who are deaf or hard of hearing who have questions about technical support or accessibility of
HP products:
–Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
●Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
–Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
28 Chapter 8 Accessibility
Index
A
accessibility 24, 25, 27, 28
accessibility needs assessment 25
assistive technology (AT)
nding 25
purpose 24
AT (assistive technology)
nding 25
purpose 24
B
backup, creating 9
backups 9
boot order, changing 11
C
caring for your computer 20
cleaning your computer 20
disinfecting 21
removing dirt and debris 21
computer operating guidelines 20
customer support, accessibility 28
D
diagnostics 2
documentation 2
E
electrostatic discharge 23
F
front panel components 4
H
HP Assistive Policy 24
HP PC Hardware Diagnostics UEFI
downloading 15
failure ID code 14
starting 15
using 14
HP PC Hardware Diagnostics
Windows
accessing 12, 13
downloading 13
failure ID code 12
installing 14
using 12
HP Recovery media
recovery 10
HP resources 1
HP Sure Recover 11
I
input power 18
International Association of
Accessibility Professionals 25
L
locks
cable lock 7
padlock 8
O
operating environment 19
P
product ID location 6
product information 1
R
rear panel components 5
recovery 9
discs 10
media 10
USB ash drive 10
recovery media 9
creating using HP Cloud Recovery
Download Tool 9
creating using Windows tools 9
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 16
using 16
resources, accessibility 27
restoring 9
restoring and recovery methods 10
S
Section 508 accessibility
standards 26
security
cable lock 7
padlock 8
serial number location 6
shipping preparation 22
standards and legislation,
accessibility 26
support
general resources 1
HP resources 1
system restore 10
system restore point, creating 9
T
tower conversion 7
U
updates 3
V
ventilation guidelines 20
W
Windows
backup 9
recovery media 9
system restore point 9
Windows tools, using 9
Index 29