Table of Contents
- Product description
- External component identification
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for Authorized Service Provider parts
- Computer Setup (BIOS) and MultiBoot in Windows 7
- Computer Setup (BIOS) and MultiBoot in Windows 8.1
- Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
- Computer Setup (BIOS) in Ubuntu Linux
- HP PC Hardware Diagnostics (UEFI)
- Backup and recovery in Windows 7
- Backup and recovery in Windows 8.1
- Backup and recovery in Windows 10
- Backup and Recovery in Ubuntu Linux
- Specifications
- Statement of memory volatility
- Power cord set requirements
- Recycling
- Index
HP 450 G3 + 3yr Pick-Up and Return Service User Manual
Displayed below is the user manual for 450 G3 + 3yr Pick-Up and Return Service by HP which is a product in the Notebooks category. This manual has pages.
Related Manuals
HP ProBook 450 G3 Notebook PC
Maintenance and Service Guide
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2015
Document Part Number: 824660-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 7
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader ........................................................................................ 10
Keys ................................................................................................................................................... 11
Front ..................................................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Left ....................................................................................................................................................................... 15
Right ..................................................................................................................................................................... 16
Labels ................................................................................................................................................................... 17
3 Illustrated parts catalog .............................................................................................................................. 18
Computer major components .............................................................................................................................. 18
Plastics Kit ........................................................................................................................................................... 22
Display components ............................................................................................................................................ 23
Cable Kit ............................................................................................................................................................... 24
Mass storage devices ........................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 28
Tools required ...................................................................................................................................................... 28
Service considerations ......................................................................................................................................... 28
Plastic parts ....................................................................................................................................... 28
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 29
Grounding guidelines ........................................................................................................................ 30
Electrostatic discharge damage ..................................................................................... 30
Packaging and transporting guidelines ....................................................... 31
Workstation guidelines ................................................................................ 31
Equipment guidelines ................................................................................... 32
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33
Component replacement procedures .................................................................................................................. 33
Battery ............................................................................................................................................... 34
Service doors ..................................................................................................................................... 35
Optical drive ....................................................................................................................................... 37
Hard drive .......................................................................................................................................... 39
Memory modules ............................................................................................................................... 41
WLAN/Bluetooth combo card ............................................................................................................ 43
WWAN module ................................................................................................................................... 45
M.2 solid-state drive ......................................................................................................................... 47
Keyboard ........................................................................................................................................... 48
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 53
Component replacement procedures .................................................................................................................. 53
Top cover ........................................................................................................................................... 53
Fingerprint reader assembly ............................................................................................................. 57
Power button board .......................................................................................................................... 59
USB/audio board ................................................................................................................................ 61
Function board .................................................................................................................................. 63
Card reader board .............................................................................................................................. 65
Fan ..................................................................................................................................................... 67
Optical drive connector cable ............................................................................................................ 69
Battery connector cable .................................................................................................................... 70
System board .................................................................................................................................... 71
RTC battery ........................................................................................................................................ 74
Speaker assembly ............................................................................................................................. 76
Heat sink assembly ........................................................................................................................... 78
Display assembly ............................................................................................................................... 81
Power connector and cable ............................................................................................................... 86
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ....................................................................................... 87
Using Computer Setup ......................................................................................................................................... 87
Starting Computer Setup .................................................................................................................. 87
Navigating and selecting in Computer Setup ................................................................................... 87
Restoring factory settings in Computer Setup ................................................................................. 88
Updating the BIOS ............................................................................................................................. 88
Determining the BIOS version ......................................................................................... 88
Downloading a BIOS update ........................................................................................... 89
Using MultiBoot ................................................................................................................................................... 89
About the boot device order ............................................................................................................. 89
viii
Choosing MultiBoot preferences ....................................................................................................... 90
Setting a new boot order in Computer Setup ................................................................. 90
Dynamically choosing a boot device using the f9 prompt ............................................. 90
Setting a MultiBoot Express prompt .............................................................................. 91
Entering MultiBoot Express preferences ........................................................................ 91
Using HP Sure Start (select models only) ............................................................................................................ 91
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..................................................................................... 92
Using Computer Setup ......................................................................................................................................... 92
Starting Computer Setup .................................................................................................................. 92
Navigating and selecting in Computer Setup ................................................................................... 92
Restoring factory settings in Computer Setup ................................................................................. 93
Updating the BIOS ............................................................................................................................. 93
Determining the BIOS version ......................................................................................... 93
Downloading a BIOS update ........................................................................................... 94
Using MultiBoot ................................................................................................................................................... 95
About the boot device order ............................................................................................................. 95
Choosing MultiBoot preferences ....................................................................................................... 95
Setting a new boot order in Computer Setup ................................................................. 95
Dynamically choosing a boot device using the f9 prompt ............................................. 96
Setting a MultiBoot Express prompt .............................................................................. 96
Entering MultiBoot Express preferences ........................................................................ 96
Using HP Sure Start (select models only) ............................................................................................................ 97
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 98
Using Computer Setup ......................................................................................................................................... 98
Starting Computer Setup .................................................................................................................. 98
Navigating and selecting in Computer Setup ................................................................................... 98
Restoring factory settings in Computer Setup ................................................................................. 99
Updating the BIOS ............................................................................................................................. 99
Determining the BIOS version ......................................................................................... 99
Downloading a BIOS update ......................................................................................... 100
Changing the boot order using the f9 prompt ................................................................................ 101
TPM BIOS settings (select products only) ......................................................................................................... 101
Using HP Sure Start (select products only) ....................................................................................................... 101
10 Computer Setup (BIOS) in Ubuntu Linux ..................................................................................................... 102
Starting Computer Setup ................................................................................................................................... 102
Using Computer Setup ....................................................................................................................................... 102
Navigating and selecting in Computer Setup ................................................................................. 102
ix
Restoring factory settings in Computer Setup ............................................................................... 103
Updating the BIOS .............................................................................................................................................. 103
Determining the BIOS version ......................................................................................................... 103
Downloading a BIOS update ............................................................................................................ 104
11 HP PC Hardware Diagnostics (UEFI) ............................................................................................................ 105
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 105
12 Backup and recovery in Windows 7 ............................................................................................................ 107
Creating recovery media and backups .............................................................................................................. 107
Guidelines ........................................................................................................................................ 107
Creating recovery media with HP Recovery Disc Creator ............................................................... 107
Creating recovery media ............................................................................................... 108
Backing up your information .......................................................................................................... 108
Performing a system recovery .......................................................................................................................... 109
Using the Windows recovery tools .................................................................................................. 109
Using f11 recovery tools (select models only) ............................................................................... 110
Using Windows 7 operating system media ..................................................................................... 110
13 Backup and recovery in Windows 8.1 ......................................................................................................... 112
Backing up your information ............................................................................................................................. 112
Performing a system recovery .......................................................................................................................... 112
Using the Windows recovery tools .................................................................................................. 112
Using f11 recovery tools ................................................................................................................. 113
Using Windows operating system media (purchased separately) ................................................. 114
Using Windows Refresh or Windows Reset .................................................................................... 114
Using HP Software Setup ................................................................................................................ 114
14 Backup and recovery in Windows 10 .......................................................................................................... 115
Creating recovery media and backups .............................................................................................................. 115
Creating HP Recovery media (select products only) ....................................................................... 115
Using Windows tools ......................................................................................................................................... 116
Restore and recovery ......................................................................................................................................... 117
Recovering using HP Recovery Manager ........................................................................................ 117
What you need to know before you get started ........................................................... 117
Using the HP Recovery partition (select products only) .............................................. 118
Using HP Recovery media to recover ............................................................................ 118
Changing the computer boot order .............................................................................. 119
Removing the HP Recovery partition (select products only) ....................................... 119
x
15 Backup and Recovery in Ubuntu Linux ........................................................................................................ 120
Creating backups ............................................................................................................................................... 120
Backing up your information ............................................................................................................................. 120
Performing a system recovery .......................................................................................................................... 121
USB Recovery option (select models only) ....................................................................................................... 121
Remove everything and reinstall Ubuntu ......................................................................................................... 122
16 Specications .......................................................................................................................................... 124
Computer specications .................................................................................................................................... 124
39.6-cm (15.6-in) display specications .......................................................................................................... 125
Hard drive specications ................................................................................................................................... 126
Solid-state drive specications ......................................................................................................................... 127
DVD±RW SuperMulti DL Drive specications .................................................................................................... 128
Blu-ray ROM DVD±RW SuperMulti DL Drive ....................................................................................................... 129
DVD-ROM drive .................................................................................................................................................. 130
17 Statement of memory volatility ................................................................................................................ 131
Nonvolatile memory usage ............................................................................................................................... 135
Questions and answers ..................................................................................................................................... 137
Using HP Sure Start (select models only) .......................................................................................................... 138
18 Power cord set requirements .................................................................................................................... 139
Requirements for all countries and regions ...................................................................................................... 139
Requirements for specic countries and regions ............................................................................................. 139
19 Recycling ................................................................................................................................................ 141
Index ........................................................................................................................................................... 142
xi
xii
1 Product description
Category Description UMA Discrete
Product Name HP ProBook 450 G3 Notebook PC √ √
Processors 6th generation, Intel® Core™ i7 processor, Dual Core (4-MB L3 cache, 15 W)
6500U, 2.6 GHz/3.1 GHz Single Core Turbo
6th generation, Intel Core i5 processors, Dual Core (3-MB L3 cache, 15 W)
6200U, 2.3-GHz/2.8-GHz Single Core Turbo processor
6th generation, Intel Core i3 processors, Dual Core (3-MB L3 cache, 15 W)
6100U, 2.3-GHz processor/Intel HD Graphics 520
Intel Pentium Dual-core Processor, Skylake (2-MB L3 cache)
4405U, 2.1-GHz processor/Intel HD Graphics
Intel Celeron Dual-core Processor, Skylake (2-MB L3 cache)
3855U, 1.6-GHz processor/Intel HD Graphics
√ √
Chipset Intel Skylake; integrated with processor √ √
Graphics Integrated UMA Graphics GT1 and GT2 (Intel processors)
See processor category.
√
Switchable discrete (Intel processors)
AMD Radeon R7 M340 with 2 GB or 1 GB dedicated video memory
√
Supports HD decode, DX12, HDMI, PX 7.0 √ √
Panel 39.6-cm (15.6-inch) HD, 1366x768, 220 nits, 3.8 mm
eDP – at
1 or 2 WLAN antennas, camera
1 or 2 WLAN antennas, camera, WWAN
Touch panel, 1 or 2 WLAN antennas, camera
√ √
Touch panel, 1 or 2 WLAN antennas, camera, WWAN √
39.6-cm (15.6-inch) FHD, 1920x1080, 220 nits, 3.2 mm
eDP – slim
1 or 2 WLAN antennas
1 or 2 WLAN antennas, camera
√ √
1 or 2 WLAN antennas, WWAN, camera √
Memory Two customer-accessible memory module slots supporting up to 16 GB of RAM
Supports dual-channel memory
PC3L-12800, 1600-MHz, DDR3L SODIMMs
Supports the following congurations:
√ √
1
Category Description UMA Discrete
●16384 MB (8192 × 2; dual channel)
●12288 MB (8192 + 4096; dual channel)
●8192 MB (8192 × 1)
●8192 MB (4096 × 2; dual channel)
●6144 MB (4096 + 2048; dual channel)
●4096 MB (4096 × 1)
●2048 MB (2048 × 1)
Primary storage Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D DriveGuard
Customer-accessible
Supports the following drives:
●2.0-TB, 5400-rpm
●1-TB, 5400-rpm
●500-GB, 7200-rpm
●500-GB, 5400-rpm
●500-GB, 5400-rpm, hybrid (8-GB SSD)
√ √
Mini card M.2 2280 SSD (NGFF), SATA-3
Supports the following drives:
●256 GB TLC
●128 GB TLC
Set as primary storage if selected.
√ √
Fixed optical drives Supports the following 9.5-mm SATA optical drives:
●DVD-ROM
●DVD+/-RW SuperMulti DL
●Blu-ray ROM DVD+/-RW SuperMulti DL
Supports no optical drive option
√ √
Audio/Visual Integrated camera (720p HD)
Stereo speakers (2)
Integrated dual-array microphone (webcam models only)
Integrated mono microphone (non-webcam models only)
Headphone/microphone combo jack
Conexant CX7501
HD audio with DTS Studio Sound
Supports “no camera” option
√ √
Ethernet Realtek RTL8111HSH-CG 10/100/1000
S3/S4/S5 wake on LAN (AC mode and battery mode)
Ethernet cable not included
√ √
Wireless Integrated WLAN options by way of wireless module: √ √
2 Chapter 1 Product description
Category Description UMA Discrete
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
Integrated WLAN options by way of wireless module:
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
Integrated WLAN options by way of wireless module:
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
●Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
●Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
●Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2
●Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230
●7260NGW Intel Dual Band Wireless-AC 7260 802.11ac, Dual Band, 2x2 Wi-Fi +
Bluetooth 4.0
●Intel Dual Band Wireless-AC 3165 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.0
Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card
Integrated WWAN options by way of wireless module:
Two WWAN antennas built into display assembly (world-wide 5 band, congured with
panels)
Subscriber identity module (SIM) security (customer-accessible)
Supports “no WWAN” option
Supports the following WWAN modules:
●HP hs3110 HSPA+ Intel Mobile Broadband Module
●HP lt4110 LTE/HSPA+ Intel Mobile Broadband Module
√ √
External media card Digital Media Reader Slot
Supports SD, SDHC, SDXC
√ √
Ports Headphone/Microphone Combo Jack
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (2)
VGA (Dsub 15-pin) supporting 2048 × 1536 external resolution at 50-GHz (hot plug/
unplug with auto-detect)
HDMI 1.4
Multi-pin AC port
√ √
Keyboard/pointing
devices
Keyboards
HP Advanced Keyboard
Full-sized, chiclet, spill-resistant keyboard with numeric keypad
Backlit, full-sized, chiclet, spill-resistant keyboard with numeric keypad
√ √
3
Category Description UMA Discrete
Touchpad requirements
Touchpad gestures enabled by default: on/o button on board, taps enabled by
default, 2-nger scrolling and zoom enabled by default, OSD (enable/disable), Win8 2
nger tap=right click, Win8 edge swipes
Touchpad gestures disabled by default: 3 nger ick, 2 nger rotate, momentum
motion, 1 nger vertical scroll
Power requirements AC adapters
65-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin)
√
65-W Smart AC adapter (EM) with localized cable plug support (3-wire plug with ground
pin)
√
45-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin) √
45-W AC adapter (2-prong)(Japan only) √ √
Power cords
Power cord: 3-wire plug - 1.8 m or 1.0 m
Power cord: 2-wire plug - 1.0 m
√ √
Batteries
6-cell, 55-Wh, 2.8 Ah, Li-ion battery (long life)
4-cell, 44-Wh, 3.0 Ah, Li-ion battery
√ √
Security Integrated ngerprint reader
Supports “No ngerprint reader” option
Security lock
TPM SLB9670 (FW ver. 1.2) (Inneon; soldered down)
TPM support
√ √
Operating system Operating system version:
Windows 7 Service Pack 1
Windows 8.1 Update
Ubuntu Linux 14.04
Preinstalled:
Windows 7 Professional 64
Windows 7 Home Basic 64 – CPPP
Windows 7 Professional 64 – StF MSNA
Windows 7 Professional 32
Windows 8.1 CH 64 – CPPP
Windows 8.1 (EM) 64
Windows 8.1 (EM) 64 – High End
Windows 8.1 (ML) 64
Windows 8.1 (ML) 64 – High End
Windows 8.1 Professional 64
√ √
4 Chapter 1 Product description
Category Description UMA Discrete
Windows 8.1 Core for Higher Education ML 64
Windows 8.1 Professional StF MSNA EM
Windows 10 Home 64
Windows 10 Home 64 – StF MSNA for Higher Education
Windows 10 Home 64 Single Language
Windows 10 Home 64 Chinese Market
Windows 10 Home 64 Chinese Market – CPPP
Windows 10 Home 64 High-end
Windows 10 Home 64 High-end Single Language
Windows 10 Home 64 High-end Chinese Market
Windows 10 Professional 64
Windows 10 Professional 64 – StF MSNA EM
Windows 10 Professional 64 Downgrade Windows 7 32
Windows 10 Professional 64 Downgrade Windows 7 64
Windows 10 Professional 64 Downgrade Windows 7 64 – StF MSNA EM
Ubuntu Linux 14.04
Ubuntu Kylin Linux 14.04
FreeDOS 2.0
Restore Media (DRDVD/SRDVD):
DRDVD Windows 10
DRDVD Windows 8.1
DRDVD Windows 7
SRDVD Ubuntu Linux
√ √
Restore Media (OSDVD):
Windows 7 Professional 32
Windows 7 Professional 64
Windows 8.1 (Update) Professional 64
Windows 8.1 (Update) Professional for Education 64
Windows 8.1 (Update) 64
Windows 8.1 (Update) Country Specic 64
Windows 8.1 (Update) Emerging Market 64
Windows 10 Professional 64
√ √
Web-only support:
Windows 7 Professional 32
Windows 7 Enterprise 64
Windows 7 Enterprise 32
Windows 8.1 Enterprise 64
√ √
5
Category Description UMA Discrete
Windows 10 Enterprise
Certied:
Microsoft WHQL
√ √
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive
M.2 solid-state drive
Memory module
WWAN module
WLAN module
Keyboard
√ √
6 Chapter 1 Product description
2 External component identication
Display
Component Description
(1) Wireless antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs) and wireless wide area networks (WWANs).
(2) Internal microphones (2) Record sound.
(3) Webcam light (select products only) On: The webcam is in use.
(4) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam:
Windows 7: Select Start > All Programs > Communication and Chat
> HP Webcam.
Windows 8.1: Access HP Support Assistant from the Start screen by
selecting the HP Support Assistant app.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this guide:
Windows 7: Select Start > All Programs > HP Help and Support > HP Documentation.
Display 7
Component Description
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Top
TouchPad
Component Description
(1) TouchPad on/o button Turns the TouchPad on and o.
(2) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identication
Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Microphone mute light ●Amber: microphone sound is o.
●O: microphone sound is on.
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(6) Mute light ●Amber: Computer sound is o.
●White: Computer sound is on.
(7) TouchPad light ●Amber: The TouchPad is o.
●O: The TouchPad is on.
Top 9
Buttons, speakers, and ngerprint reader
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1: From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
– or –
Right-click the Start button, and then select Power Options.
(2) Speakers (2) Produce sound.
10 Chapter 2 External component identication
Component Description
(3) Wireless button Turns the wireless feature on or o but does not establish a
wireless connection.
A wireless network must be set up before a wireless connection is
possible.
(4) Volume mute button Mutes and restores speaker sound.
(5) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lock key, or the esc
key.
(3) Windows key Windows 7: Displays the Windows Start menu.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
Windows 10: Opens the Windows Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
Top 11
Component Description
(5) num lock key Turns the integrated numeric keypad on and o.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.
Front
Component Description
(1) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
(2) Memory card reader Reads optional memory cards that store, manage, share,
or access information.
12 Chapter 2 External component identication
Bottom
Component Description
(1) Service door Provides access to the wireless LAN (WLAN) module slot,
the WWAN module slot, and the SIM card slot.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore computer
functionality, and then contact support.
To access Help and Support in Windows 7: Select Start >
Help and Support.
To access HP Support Assistant: in Windows 8.1: From the
Start screen, select the HP Support Assistant app.
Windows 10:
Type support in the taskbar search box, and then select
the HP Support Assistant app.
- or -
Click the question mark icon in the taskbar.
(2) Battery lock latch Locks the battery in the battery bay.
Bottom 13
Component Description
(3) Battery bay Holds the battery.
(4) Battery release latch Releases the battery.
(5) Vents (3) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(6) Service door Provides access to the hard drive bay and the memory
module slots.
(7) SIM card slot Supports a wireless subscriber identity module (SIM) card.
The SIM card slot is located inside the service door.
14 Chapter 2 External component identication
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Power connector Connects an AC adapter.
(3) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(4) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(5) External monitor port Connects an external VGA monitor or projector.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface (HDMI)
device.
(7) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Left 15
Right
Component Description
(1) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(2) Optical drive eject button (select products only) Releases the optical drive disc tray.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this document:
Windows 7:
Select Start > All Programs > HP Help and Support > HP
Documentation.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the
notication area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(4) USB 2.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●Green (right): The network is connected.
●Amber (left): Activity is occurring on the network.
16 Chapter 2 External component identication
Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
●Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 17
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
18 Chapter 3 Illustrated parts catalog
Computer major components 19
Item Description Spare part number
(1) Display panel assembly, 35.6-cm (14.0-inch)
Touch displays are only spared as entire hinge-ups; touch displays are not spared at the
subcomponent level.
Non-touch displays are ONLY spared at the subcomponent level. For more information about
display components, see Display components on page 23.
Includes 1 antenna 828421-001
Includes 2 antennas 830957-001
(2) Keyboard (includes cable)
NOTE: For a detailed list of keyboard country codes, see Keyboard on page 48.
No backlight 827028-xxx
Backlit 827029-xxx
(3) Top cover (includes touchpad assembly) 828402-001
(4) Card reader board 828416-001
(5) Power button board 827035-001
(6) Function board 828419-001
(7) USB/audio board 827032-001
(8) Fingerprint reader assembly (includes cable and bracket) 828417-001
(9) Speaker assembly 828420-001
(10) RTC battery 826388-001
(11) Power connector cable 827039-001
(12) System board (includes replacement thermal material)
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Models with discrete graphics:
●Intel Core i7-6500U processor; 2-GB discrete graphics memory 827026-xxx
●Intel Core i5-6200U processor; 2-GB discrete graphics memory 827025-xxx
●Intel Core i5-6200U processor; 1-GB discrete graphics memory 827023-xxx
●Intel Core i3-6100U processor; 2-GB discrete graphics memory 827024-xxx
●Intel Core i3-6100U processor; 1-GB discrete graphics memory 827022-xxx
Models with UMA graphics:
●Intel Core i7-6500U processor (models with WWAN) 830956-xxx
●Intel Core i7-6500U processor (models without WWAN) 830932-xxx
●Intel Core i5-6200U processor (models with WWAN) 830955-xxx
●Intel Core i5-6200U processor (models without WWAN) 830931-xxx
20 Chapter 3 Illustrated parts catalog
Item Description Spare part number
●Intel Core i3-6100U processor 830930-xxx
●Intel Pentium 4405U processor 830929-xxx
●Intel Celeron 3855U processor 830920-xxx
(13) Battery connector 828418-001 (Cable Kit)
Heat sink assembly (includes replacement thermal material)
(14) For use in models with UMA graphics 830949-001
(15) For use in models with discrete graphics 828396-001
(16) Fan 827040-001
(17) Base enclosure 828410-001
(18) Battery, Li-ion
6-cell, 55 WHr, 2.8 Ah 811346-001
4-cell, 44 WHr, 3.0 Ah 805294-001
(19) Hard drive
2 TB, 5400 rpm, 9.5 mm 801808-001
1 TB, 5400 rpm, 7 mm 778192-001
500 GB, 5400 rpm, 7 mm 778186-001
500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001
500 GB, 7200 rpm, 7 mm 703267-001
(20) Hard drive Hardware Kit (includes bracket and screws) 828147-001
(21) Memory modules (PC3L-12800, 1600-MHz, DDR3L)
8-GB 693374-001
4-GB 691740-001
2-GB 691739-001
(22) WWAN module
HP lt4110 LTE/HSPA+ Intel Mobile Broadband Module 812954-001
HP hs3110 HSPA+ Intel Mobile Broadband Module 822828-001
(23) WLAN module
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter (Worldwide) 792609-001
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Worldwide) 792610-001
Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2 (Worldwide) 792611-001
Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230 MOW (Most of World) 797884-001
(24) Optical drives
Blu-ray Disc R/RW with SuperMulti Drive 828426-001
DVD+/-RW Double-Layer SuperMulti Drive 828425-001
Computer major components 21
Item Description Spare part number
DVD-ROM Drive 828424-001
(25) Solid-state drive, M.2
256-GB, TLC 827583-001
128-GB, TLC 827053-001
Plastics Kit, includes: 828414-001
(26) Large service door
(27) Small service door
Fingerprint reader insert (for models without a ngerprint reader)(not illustrated)
Plastics Kit
Item Description Spare part number
Plastics Kit 828414-001
(1) Large service door
(2) Small service door
(3) Fingerprint reader insert (for use in models without a ngerprint reader)
22 Chapter 3 Illustrated parts catalog
Display components
Item Description Spare part number
(1) Display bezel
For use in models without a webcam 828406-001
For use in models with a webcam 828407-001
(2) Display panel (raw)
FHD 828423-001
HD 828422-001
Display Hinge Kit, includes: 828404-001
(3a) Left hinge
(3b) Right hinge
(4) Webcam module 826395-001
Microphone module 826385-001
(5) Display/webcam cable assembly
Included in Cable Kit, 828418-001
828418-001 (Cable Kit)
Display components 23
Item Description Spare part number
(6) Display rear cover (includes wireless antennas, foil, and grounding wires)
For use in models with WWAN 828395-001
For use in models without WWAN 828428-001
Cable Kit
Item Description Spare part number
Cable Kit 828418-001
(1) Card reader cable
(2) Power button board cable
(3) USB board cable
(4) Display/webcam cable
(5) Function board cable
(6) Battery connector cable
24 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Description Spare part number
(1) Solid-state drives, M.2
256-GB, TLC 827583-001
128-GB, TLC 827053-001
(2) Hard drives
2 TB, 5400 rpm, 9.5 mm 801808-001
1 TB, 5400 rpm, 7 mm 778192-001
500 GB, 5400 rpm, 7 mm 778186-001
500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001
500 GB, 7200 rpm, 7 mm 703267-001
Hard Drive Hardware Kit, includes: 828147-001
(3) Hard drive bracket
Screws (not illustrated)
(4) Optical drives
Blu-ray Disc R/RW with SuperMulti Drive 828426-001
DVD+/-RW Double-Layer SuperMulti Drive 828425-001
DVD-ROM Drive 828424-001
Mass storage devices 25
Miscellaneous parts
Description Spare part number
AC adapters
65-W Smart AC power adapter, 4.5 mm barrel connector 710412-001
65-W Smart AC power adapter, 4.5 mm barrel connector (for use only in Asia, the People’s Republic of
China, and India)
714657-001
45-W Smart AC power adapter, 4.5 mm barrel connector 741727-001
45-W Smart AC adapter, nPFC, 4.5 mm, 2 prong (for use in Japan) 742436-001
Power cord, 1.00 m, 2-pin (for use in Japan) 762689-291
Power cords, 1.83 m, 3-pin:
For use in Argentina 490371-D01
For use in Australia 490371-011
For use in Europe, the Middle East, and Africa 490371-021
For use in India 490371-D61
For use in Israel 490371-BB1
For use in Italy 490371-061
For use in Japan 490371-291
For use in the People’s Republic of China 490371-AA1
For use in South Africa 490371-AR1
For use in South Korea 490371-AD1
For use in Switzerland 490371-111
For use in Taiwan 490371-AB1
For use in Thailand 490371-201
For use in the United Kingdom 490371-031
For use in the United States 490371-001
Power cords, 1.0 m, 3-pin:
For use in Argentina 755530-D01
For use in Australia 755530-011
For use in Europe, the Middle East, and Africa 755530-021
For use in India 755530-D61
For use in Israel 755530-BB1
For use in Italy 755530-061
For use in Japan 755530-291
For use in the People’s Republic of China 755530-AA1
For use in South Africa 755530-AR1
26 Chapter 3 Illustrated parts catalog
Description Spare part number
For use in South Korea 755530-AD1
For use in Switzerland 755530-111
For use in Taiwan 755530-AB1
For use in Thailand 755530-201
For use in the United Kingdom 755530-031
For use in the United States 755530-001
Mouse
HP USB laser mouse 674318-001
HP USB Travel Mouse 757770-001
Case
Essential Messenger 679922-001
Essential Top Load Case 679921-001
Essential Backpack 679923-001
Rubber Kit (includes rubber base enclosure screw covers, mylar display bezel screw covers, and display
bezel rubber caps)
828415-001
Screw Kit 828403-001
Miscellaneous parts 27
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Flat-bladed screwdriver
●Phillips P0 and P1 screwdrivers
●Torx T8 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
28 Chapter 4 Removal and replacement procedures preliminary requirements
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Service considerations 29
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
30 Chapter 4 Removal and replacement procedures preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●Place items on a grounded surface before removing items from their containers.
●Always be properly grounded when touching a component or assembly.
●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
●Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●Avoid contact with pins, leads, or circuitry.
●Turn o power and input signals before inserting or removing connectors or test equipment.
Service considerations 31
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive strips must be worn in contact with
the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●Antistatic tapes
●Antistatic smocks, aprons, and sleeve protectors
●Conductive bins and other assembly or soldering aids
●Nonconductive foam
●Conductive tabletop workstations with ground cords of one megohm resistance
●Static-dissipative tables or oor mats with hard ties to the ground
●Field service kits
●Static awareness labels
●Material-handling packages
●Nonconductive plastic bags, tubes, or boxes
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
32 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 17 screws that must be removed, replaced, or loosened when servicing Customer Self-
Repair parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 33
Battery
Description Spare part number
6-cell, 55 WHr, 2.8 Ah 811346-001
4-cell, 44 WHr, 3.0 Ah 805294-001
Before removing the battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
To remove the battery:
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work and shut down the computer through Windows before
removing the battery.
1. Position the computer upside down on a at surface.
2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to
release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Pivot the battery (3) upward, and then remove the battery (4) from the computer.
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Service doors
Description Spare part number
Plastics Kit (includes service doors) 828414-001
There is a small service door and a large service door on the bottom of the computer. The large service door
provides access to the hard drive, memory modules, and optical drive. The small service door provides access
to the WLAN module, M.2 SSD drive, and keyboard release access hole.
Before removing the service doors, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
To remove the service doors:
1. To remove the large service door:
a. Loosen the large service door screw (1).
b. Slide the service door o the computer (2).
2. To remove the small service door:
a. Remove the small service door screw (3).
Component replacement procedures 35
b. Lift the small service door of the computer (4).
Reverse these procedures to install the service doors.
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Optical drive
Description Spare part number
Blu-ray Disc R/RW with SuperMulti Drive 828426-001
DVD+/-RW Double-Layer SuperMulti Drive 828425-001
DVD-ROM Drive 828424-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the large service door (see Service doors on page 35).
To remove a optical drive:
1. Remove the Phillips PM2.5×7.0 screw (1) that secures the optical drive to the computer.
2. Insert a tool into the slot near the memory modules and push the optical drive to disengage it (2).
3. Remove the optical drive from the computer (3).
Component replacement procedures 37
4. If it is necessary to remove the bracket from the optical drive, remove the Phillips PM2.5×4.0 screw (1)
that secures the bracket to the rear of the drive, and then remove the bracket from the drive (2).
Reverse these procedures to install a optical drive.
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Hard drive
Description Spare part number
Hard drives
2 TB, 5400 rpm, 9.5 mm 801808-001
1 TB, 5400 rpm, 7 mm 778192-001
500 GB, 5400 rpm, 7 mm 778186-001
500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001
500 GB, 7200 rpm, 7 mm 703267-001
Hard drive Hardware Kit (includes bracket and screws) 828147-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the large service door (see Service doors on page 35).
To remove a hard drive:
1. Remove the 4 Phillips PM2.5×5.0 screws (1) that secure the hard drive to the chassis.
2. Pull the plastic tab to slide the hard drive (2) away from the center of the computer to disengage it from
the connector.
Component replacement procedures 39
3. Remove the hard drive from the bay (3).
4. To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.5 screws (1) that
secure the bracket to the drive, and then lift the cover o the drive (2).
Reverse these procedures to install a hard drive.
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Memory modules
Description Spare part number
2-GB (PC3L-12800, 1600-MHz, DDR3L) 691739-001
4-GB (PC3L-12800, 1600-MHz, DDR3L) 691740-001
8-GB (PC3L-12800, 1600-MHz, DDR3L) 693374-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the large service door (see Service doors on page 35).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
Component replacement procedures 41
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
NOTE: The computer uses two memory sockets. The top socket houses the expansion memory
module and the bottom socket houses the primary memory module. The removal procedure is the same
for both memory sockets.
Reverse this procedure to install a memory module.
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
WLAN/Bluetooth combo card
The computer uses a card that provides both WLAN and Bluetooth functionality.
Description Spare part number
Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter (Worldwide) 792609-001
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Worldwide) 792610-001
Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2 (Worldwide) 792611-001
Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230 MOW (Most of World) 797884-001
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the small service door (see Service doors on page 35).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the
computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to
the middle terminal on the WLAN module.
2. Remove the Phillips PM2.0×4.0 screw (2) that secures the WLAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)
Component replacement procedures 43
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
WWAN module
Description Spare part number
HP lt4110 LTE/HSPA+ Intel Mobile Broadband Module 812954-001
HP hs3110 HSPA+ Intel Mobile Broadband Module 822828-001
Before removing the WWAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the small service door (see Service doors on page 35).
Remove the WWAN module:
1. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
2. Remove the Phillips PM2.0×4.0 screw (2) that secures the WWAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)
Component replacement procedures 45
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
M.2 solid-state drive
Description Spare part number
256-GB, TLC 827583-001
128-GB, TLC 827053-001
Before removing the solid-state drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the small service door (see Service doors on page 35).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×4.0 screw (1) that secures the solid-state drive to the computer. (The edge
of the module opposite the slot rises away from the computer.)
2. Remove the solid-state drive (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
Component replacement procedures 47
Keyboard
In this section, the rst table provides the main spare part number for the keyboards. The second table
provides the country codes.
Description Spare part number
Keyboard, no backlight 827028-xxx
Keyboard, backlit 827029-xxx
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
Belgium -A41 India -D61 Slovenia -BA1
Brazil -201 Israel -BB1 South Korea -AD1
Bulgaria -261 Italy -061 Spain -071
Canada -DB1 Japan -291 Switzerland -BG1
Czech Republic
and Slovakia
-FL1 Latin America -161 Taiwan -AB1
Denmark, Finland, and
Norway
-DH1 The Netherlands -B31 Thailand -281
France -051 Northern Africa -FP1 Turkey -141
Germany -041 Portugal -131 United Kingdom -031
Greece -151 Russia -251 United States -001
Hungary -211 Saudi Arabia -171
Before removing the keyboard, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the small service door (see Service doors on page 35).
Remove the keyboard:
1. Remove the 3 Phillips PM2.5×5.0 screws that secure the keyboard to the computer.
48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Open the computer and position it on its side with the bottom toward you.
3. Insert a tool into the access hole in the bottom of the computer and push to disengage the keyboard
from the top cover.
Component replacement procedures 49
4. Lift the top of the keyboard upward (1), and then lift the keyboard up at an angle (2) to disengage the
tabs at the bottom of the keyboard.
NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to
prematurely pull the cables out of the system board connector.
5. Rotate the keyboard until it rests on the palm rest (1).
6. Disconnect the keyboard cable by lifting the connector latch (2), and then disconnect the keyboard cable
from the system board (3).
50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
7. If applicable, disconnect the backlight cable by lifting the connector latch (4), and then disconnect the
cable from the system board (5).
8. Remove the keyboard.
Reverse this procedure to install the keyboard.
When installing a keyboard, to make sure the keyboard lays at, the keyboard ribbon cable must be bent at
the appropriate point before installation. There are markings, typically a thin white line across the breadth of
the cable, that indicate where to bend the cable. On HP ProBook 450 G3 models, bend at the marking labeled
S1 (1), and then fold the cable over (2). If installing a backlit keyboard, follow the same procedures for the
backlight cable.
Component replacement procedures 51
52 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 17 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 60 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Top cover
NOTE: Top cover spare part kits include the touchpad assembly.
Description Spare part number
Top cover (includes touchpad) 828402-001
Before removing the top cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the following components:
a. Battery (see Battery on page 34).
b. Service doors (see Service doors on page 35).
c. Optical drive (Optical drive on page 37)
d. Hard drive (Hard drive on page 39)
e. Keyboard (see Keyboard on page 48)
Remove the top cover:
Component replacement procedures 53
1. Position the computer upside-down with the front toward you.
2. Remove the 2 rubber screw covers on each side of the battery (1) and the 3 rubber screw covers along
the bottom of the computer (2).
3. Remove the 7 Phillips PM2.0×3.0 screws that secure the top cover to the computer.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the 11 Torx T8M2.5×6.0 screws that secure the top cover to the computer.
5. Position the computer upright and open it as far as possible.
6. Disconnect the following cables from the system board:
(1): Power button board cable
(2): Card reader board cable
(3): Fingerprint reader cable
(4): Function board cable
Component replacement procedures 55
7. Remove the 8 Torx T8M2.5×6.0 screws from the top cover.
8. Pry the top cover o the computer starting at the top (1), and then working around the right (2), bottom
(3), and left (4) sides.
NOTE: The top cover may be dicult to remove from the computer. Be careful not to damage the top
cover when attempting to remove it.
Reverse this procedure to install the top cover.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fingerprint reader assembly
Description Spare part number
Fingerprint reader assembly (includes cable and bracket) 828417-001
Fingerprint reader insert (part of the Plastics Kit; for use in models without a ngerprint reader) 828414-001
Before removing the ngerprint reader assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35).
b. Optical drive (Optical drive on page 37)
c. Hard drive (Hard drive on page 39)
d. Keyboard (see Keyboard on page 48)
e. Top cover (see Top cover on page 53)
Remove the ngerprint reader assembly:
1. Position the top cover upside-down.
2. Slide the ngerprint reader bracket toward the bottom of the top cover to remove it from the tabs (1),
and then lift the bracket o the ngerprint reader board (2).
Component replacement procedures 57
3. Lift the ngerprint reader board and cable to disengage the adhesive that secures it (1), and then
remove the board and cable assembly from the top cover (2).
Reverse this procedure to install the ngerprint reader assembly.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Description Spare part number
Power button board assembly 827035-001
Power button board cable (included in Cable Kit) 828418-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35)
b. Optical drive (Optical drive on page 37)
c. Hard drive (Hard drive on page 39)
d. Keyboard (see Keyboard on page 48)
e. Top cover (see Top cover on page 53)
Remove the power button board:
1. Position the top cover upside-down.
2. Disconnect the cable from the power button board (1).
3. Remove the Phillips PM2.0×3.0 screw (2) that secures the board to the top cover.
Component replacement procedures 59
4. Lift the right side of board and pull board out and to the right to remove it from under the tab (3).
Reverse this procedure to install the power button board.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
USB/audio board
Description Spare part number
USB/audio board 827032-001
USB/audio board cable (included in Cable Kit) 828418-001
Before removing the USB/audio board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Optical drive (Optical drive on page 37)
b. Service doors (see Service doors on page 35).
c. Optical drive (Optical drive on page 37)
d. Hard drive (Hard drive on page 39)
e. Keyboard (see Keyboard on page 48)
f. Top cover (see Top cover on page 53)
Remove the USB/audio board:
1. Position the top cover upside-down.
2. Remove the Phillips PM2.5×3.0 screw (1) that secures the board to the computer.
Component replacement procedures 61
3. Lift the rear of the board and pull it away from side of the top cover (2).
Reverse this procedure to install the USB/audio board.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Function board
Description Spare part number
Function board 828419-001
Function board cable (included in Cable Kit) 828418-001
Before removing the function board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35)
b. Optical drive (Optical drive on page 37)
c. Hard drive (Hard drive on page 39)
d. Keyboard (see Keyboard on page 48)
e. Top cover (see Top cover on page 53)
f. USB/audio board (see USB/audio board on page 61)
Remove the function board:
1. Position the top cover upside-down.
2. Disconnect the cable from the connector on the function board (1).
3. Remove the Phillips PM2.0×3.0 screw (2) that secures the board to the top cover.
Component replacement procedures 63
4. Remove the board from the top cover (3).
5. Remove the function board from the top cover.
Reverse this procedure to install the function board.
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Card reader board
Description Spare part number
Card reader board 828416-001
Card reader board cable (included in Cable Kit) 828418-001
Before removing the card reader board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Optical drive (Optical drive on page 37)
b. Service doors (see Service doors on page 35).
c. Optical drive (Optical drive on page 37)
d. Hard drive (Hard drive on page 39)
e. Keyboard (see Keyboard on page 48)
f. Top cover (see Top cover on page 53)
Remove the card reader board:
NOTE: Before you remove the card reader, make sure nothing (memory card or plastic insert) in installed.
1. Position the top cover upside-down.
Component replacement procedures 65
2. Remove the Phillips PM2.5×3.0 screw (1) that secures the board to the computer, and lift the cable side
of the board.
3. Turn the board upside down (1), and then disconnect the cable from the board (2).
Reverse this procedure to install the card reader board.
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fan
Description Spare part number
Fan 827040-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are aected by
high external temperatures, system power consumption, power management/battery conservation
congurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34), and then remove the following components:
a. Service doors (see Service doors on page 35).
b. Optical drive (Optical drive on page 37)
c. Hard drive (Hard drive on page 39)
d. Keyboard (see Keyboard on page 48)
e. Top cover (see Top cover on page 53)
To remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the Phillips PM2.5×5.0 screw (2) that secures the fan to the computer.
Component replacement procedures 67
3. Lift the fan from the computer (3).
Reverse this procedure to install the fan.
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Optical drive connector cable
Before removing the optical drive connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35).
b. Optical drive (Optical drive on page 37)
c. Hard drive (Hard drive on page 39)
d. Keyboard (see Keyboard on page 48)
e. Top cover (see Top cover on page 53)
Remove the optical drive connector cable:
1. Disconnect the optical drive connector cable from the system board (1).
2. Rotate the side of the connector upward (2) and then remove the connector from the computer (3).
Reverse this procedure to install the optical drive connector cable.
Component replacement procedures 69
Battery connector cable
The battery connector cable is included in the Cable Kit, spare part number 828418-001.
Before removing the battery connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35).
b. Optical drive (Optical drive on page 37)
c. Hard drive (Hard drive on page 39)
d. Keyboard (see Keyboard on page 48)
e. Top cover (see Top cover on page 53)
Remove the battery connector cable:
1. Disconnect the battery connector cable from the system board (1).
2. Remove the 2 Phillips PM2.5×5.0 screws that secure the battery connector cable to the computer (2).
3. Remove the battery connector cable from the computer (3).
Reverse this procedure to install the battery connector cable.
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 8.1 or Windows 10 operating system
Description Spare part number
System board with processor and discrete graphics:
●Intel Core i7-6500U processor; 2-GB discrete graphics memory 827026-xxx
●Intel Core i5-6200U processor; 2-GB discrete graphics memory 827025-xxx
●Intel Core i5-6200U processor; 1-GB discrete graphics memory 827023-xxx
●Intel Core i3-6100U processor; 2-GB discrete graphics memory 827024-xxx
●Intel Core i3-6100U processor; 1-GB discrete graphics memory 827022-xxx
System board with processor and UMA graphics:
●Intel Core i7-6500U processor (models with WWAN) 830956-xxx
●Intel Core i7-6500U processor (models without WWAN) 830932-xxx
●Intel Core i5-6200U processor (models with WWAN) 830955-xxx
●Intel Core i5-6200U processor (models without WWAN) 830931-xxx
●Intel Core i3-6100U processor 830930-xxx
●Intel Pentium 4405U processor 830929-xxx
●Intel Celeron 3855U processor 830920-xxx
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35).
b. Optical drive (Optical drive on page 37)
c. Hard drive (see Hard drive on page 39)
d. Keyboard (see Keyboard on page 48)
e. Top cover (see Top cover on page 53)
Component replacement procedures 71
When replacing the system board, be sure to remove the following components from the defective system
board and install on the replacement system board:
●Memory modules (see Memory modules on page 41)
●WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page 43)
●WWAN module (see WWAN module on page 45)
●M.2 solid-state drive (see M.2 solid-state drive on page 47)
●Heat sink (see Heat sink assembly on page 78)
Remove the system board:
1. Position the computer upright with the front toward you.
2. Disconnect the following cables from the system board:
(1) Power connector cable
(2) Display cable
(3) Battery connector cable
(4) Speaker cable
(5) Hard drive cable
3. Remove the 2 Phillips PM2.5×5.0 screws (1) that secure the system board to the computer.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the system board from the computer (2).
Reverse this procedure to install the system board.
Component replacement procedures 73
RTC battery
Description Spare part number
RTC battery 826388-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35).
b. Optical drive (Optical drive on page 37)
c. Hard drive (see Hard drive on page 39)
d. Keyboard (see Keyboard on page 48)
e. Top cover (see Top cover on page 53)
f. System board (see System board on page 71)
Remove the RTC battery:
1. Position the system board upside-down.
2. Use a tool to pry the battery out of the socket (1).
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the battery from the system board (2).
Reverse this procedure to install the RTC battery.
Component replacement procedures 75
Speaker assembly
Description Spare part number
Speaker assembly 828420-001
Before removing the speaker assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35).
b. Optical drive (Optical drive on page 37)
c. Hard drive (Hard drive on page 39)
d. Keyboard (see Keyboard on page 48)
e. Top cover (see Top cover on page 53)
f. System board (see System board on page 71)
Remove the speaker assembly:
1. Position the computer upright.
2. Disconnect the speaker cable from the system board (1).
3. Remove the Phillips PM2.0×5.0 screw (2) that secures the left speaker to the computer.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the speakers from the top cover (3).
NOTE: When reinstalling the speakers, make sure the rubber gaskets in each screw hole (4) are
correctly in place.
Reverse this procedure to install the speaker assembly.
Component replacement procedures 77
Heat sink assembly
All heat sink assembly spare part kits include replacement thermal material.
Description Spare part number
Heat sink for use in models with discrete graphics 828396-001
Heat sink for use in models with UMA graphics 830949-001
Before removing the heat sink assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35).
b. Optical drive (Optical drive on page 37)
c. Hard drive (see Hard drive on page 39)
d. WLAN module (see WLAN/Bluetooth combo card on page 43)
e. WWAN module (see WWAN module on page 45)
f. Keyboard (see Keyboard on page 48)
g. Top cover (see Top cover on page 53)
h. System board (see System board on page 71)
Remove the heat sink assembly:
1. Position the system board upside-down.
2. Models are available with either UMA or discrete graphics. The heat sink on discrete models includes 2
additional screws. Refer to the following steps that match your model:
Discrete models:
a. To remove the discrete heat sink assembly, in the order indicated on the heat sink, loosen the 6
captive Phillips screws (1)–(6) that secure the heat sink to the system board.
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Lift the heat sink from the system board (7).
NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system
board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink
and processor spare part kits include thermal material.
UMA models:
a. To remove the UMA heat sink assembly, in the order indicated on the heat sink, loosen the 4
captive Phillips screws (1)–(4) that secure the heat sink to the system board.
Component replacement procedures 79
b. Lift the heat sink from the system board (5).
NOTE: For UMA models, thoroughly clean thermal material from the surfaces of the system
board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and
processor spare part kits include thermal material.
Reverse this procedure to install the heat sink assembly.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
Touch displays are only spared as entire hinge-ups; touch displays are not spared at the subcomponent level.
Non-touch displays are ONLY spared at the subcomponent level. For more information about display
components, see Display components on page 23.
Description Spare part number
Display assembly, touch screen (full hinge-up; includes 1 antenna) 828421-001
Display assembly, touch screen (full hinge-up; includes 2 antennas) 830957-001
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35).
b. Optical drive (Optical drive on page 37)
c. Hard drive (see Hard drive on page 39)
d. WLAN module (see WLAN/Bluetooth combo card on page 43)
e. WWAN module (see WWAN module on page 45)
f. Keyboard (see Keyboard on page 48)
g. Top cover (see Top cover on page 53)
Remove the display assembly:
1. Position the computer upright and open.
2. Disconnect the display cable from the system board (1).
3. Pull the antennas through the hole in the computer (2), and then remove them from the routing path
near the right display hinge (3).
4. Remove the 5 Phillips PM2.5×5.0 screws (3) from the display hinges.
Component replacement procedures 81
5. Lift the display assembly straight up and remove it (4).
CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed
and arranged properly.
Failure to properly route the antennas can result in degradation of the computer's wireless performance.
6. To remove the display bezel, remove the 2 screw covers (1) and the 2 Phillips PM2.0×4.0 screws (2) from
the bottom corners of the display bezel.
7. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of
the bezel until it disengages from the display enclosure.
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8. Remove the display bezel (4).
The display bezel is available using spare part number 828406-001 in models without a webcam and
828407-001 in models with a webcam. Display bezel mylar screw covers are available in the Rubber Kit,
spare part number 828415-001.
9. If it is necessary to replace the webcam or microphone module, disconnect the cable from the module
(1), and then gently pull the module away from the double-sided tape on the display enclosure (2).
The webcam module is available using spare part number 826395-001. The microphone module is
available using spare part number 826385-001.
Component replacement procedures 83
10. If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM2.0×3.0
screws that secure the panel to the display enclosure.
The raw display panel is available using spare part number 828423-001 for FHD panels and 828422-001
for HD+ panels.
11. Rotate the display panel all the way over (1), and then lift the tape from atop the connector (2) and
disconnect the cable from the rear of the panel (3).
12. Remove the display panel from the enclosure.
13. If it is necessary to replace the display hinges, remove the 2 Phillips PM2.0×3.0 screws at the top (1) and
the 4 broadhead Phillips PM2.5×3.0 screws at the bottom (2) that secure the display hinges to the
display enclosure.
84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
14. Remove the display hinges from the display enclosure (3).
Display hinges are available in the Display Hinge Kit using spare part number 828404-001.
15. If it is necessary to replace the display cable, remove the cable from the clips built into the left side of
the display enclosure (1).
16. Remove the cable from the display enclosure (2).
The display/webcam cable is available in the Cable Kit using spare part number 828418-001.
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 85
Power connector and cable
Description Spare part number
Power connector and cable 827039-001
Before removing the power cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35).
b. Optical drive (Optical drive on page 37)
c. Hard drive (Hard drive on page 39)
d. Keyboard (see Keyboard on page 48)
e. Top cover (see Top cover on page 53)
f. Display assembly (see Display assembly on page 81)
Remove the power cable:
1. Disconnect the cable from the system board (1).
2. Remove the cable from the clips around the fan (2), and then remove the power cable from the
computer (3).
Reverse this procedure to install the power cable.
86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Computer Setup (BIOS) and MultiBoot in
Windows 7
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Using Computer Setup 87
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
88 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 7
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support
Assistant.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
Using MultiBoot 89
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
90 Chapter 7 Computer Setup (BIOS) and MultiBoot in Windows 7
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Conguration > Boot Options, and then press
enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 91
8 Computer Setup (BIOS) and MultiBoot in
Windows 8.1
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
92 Chapter 8 Computer Setup (BIOS) and MultiBoot in Windows 8.1
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
Using Computer Setup 93
To use Setup Utility (BIOS):
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 94.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
94 Chapter 8 Computer Setup (BIOS) and MultiBoot in Windows 8.1
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or les that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select one of the following options:
●Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid
●Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode
●Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode
Press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
Using MultiBoot 95
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the
computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
4. In the MultiBoot Express Popup Delay (Sec) eld, enter the length of time in seconds that you want the
computer to display the startup location menu before it defaults to the current MultiBoot setting. (When
0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●To prevent the computer from defaulting to the current MultiBoot setting, press any key before the
allotted time expires. The computer will not start until you select a boot device and press enter.
●To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
96 Chapter 8 Computer Setup (BIOS) and MultiBoot in Windows 8.1
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 97
9 Computer Setup (BIOS), TPM, and HP Sure
Start in Windows 10
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲Start Computer Setup.
●Computers or tablets with keyboards:
▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
●Tablets without keyboards:
▲Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
●To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
98 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 98.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
Using Computer Setup 99
1. Start Computer Setup. See Starting Computer Setup on page 98.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 100.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
100 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●Computers or tablets with keyboards:
▲Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●Tablets without keyboards:
▲Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 98.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 101
10 Computer Setup (BIOS) in Ubuntu Linux
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of peripherals installed, the startup sequence of the computer, and the
amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Using Computer Setup
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner
of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
102 Chapter 10 Computer Setup (BIOS) in Ubuntu Linux
– or –
●To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow
the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the
computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed as follows:
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select Main > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the
screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Updating the BIOS 103
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc
key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and
then pressing the f1 key. Follow the on-screen instructions to exit this screen.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. Click the option for software and driver downloads, type your computer model number in the product
box, and then press enter. Follow the on-screen instructions to identify your computer and access the
BIOS update you want to download.
4. Click your specic product from the models listed.
5. Click the appropriate operating system.
6. Go to the BIOS section and download the BIOS software package.
7. Follow the installation instructions as provided with the downloaded BIOS software package.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
104 Chapter 10 Computer Setup (BIOS) in Ubuntu Linux
11 HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached to your tablet.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, quickly press esc.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 105.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 105
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
106 Chapter 11 HP PC Hardware Diagnostics (UEFI)
12 Backup and recovery in Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
●Creating recovery media and backups
●Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1. After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7
operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specic drivers and applications. See Creating recovery media with HP Recovery Disc
Creator on page 107.
2. Use Windows Backup and Recovery tools to perform the following:
●Back up individual les and folders
●Back up your entire hard drive (select models only)
●Create system repair discs (select models only) with the installed optical drive (select models only)
or an optional external optical drive
●Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup les to restore the contents of your computer. See Backing
up your information on page 108.
Guidelines
●When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type
of optical drive you are using.
●Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that oers an alternative way to create recovery media. After
you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This
recovery media allows you to reinstall your original operating system as well as select drivers and
Creating recovery media and backups 107
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:
●Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
●Driver Recovery DVD—Installs specic drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that
media will not be available after you create a Windows DVD.
To create the Windows DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Windows disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2. Select Driver disk.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data les, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select models only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●Store personal les in the Documents library, and back it up regularly.
●Back up templates that are stored in their associated directories.
●Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
●When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
108 Chapter 12 Backup and recovery in Windows 7
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on le size and the speed of the computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or
create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your les:
●Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to x problems that might prevent
Windows from starting correctly.
●f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard
drive image. The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows 7 operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows 7 operating system
media on page 110.
Using the Windows recovery tools
Using the Windows recovery tools, you can:
●Recover individual les
●Restore the computer to a previous system restore point
●Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics
in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
To recover information you previously backed up:
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to recover your system settings, your computer (select models only),
or your les.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
Performing a system recovery 109
1. If possible, back up all personal les.
2. If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system DVD and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 110.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating
system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start > Help
and Support.
Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All les that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal les.
2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click
Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system media and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 110.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC
key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
the hard drive. All les that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
110 Chapter 12 Backup and recovery in Windows 7
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal les.
2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
5. Click Next.
6. Select Repair your computer.
7. Follow the on-screen instructions.
After the repair is completed:
1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2. Install the Hardware Enabling Drivers rst, and then install Recommended Applications.
Performing a system recovery 111
13 Backup and recovery in Windows 8.1
To protect your information, use Windows backup and restore utilities to back up individual les and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup les to restore the contents of your computer.
From the Start screen, type restore, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media
and your initial backup immediately after initial system setup. As you add new software and data les, you
should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your les:
●Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to x problems that might prevent
Windows from starting correctly.
●f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows operating system
media (purchased separately) on page 114.
Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on restoring les
and folders.
To recover your information using Automatic Repair, follow these steps:
112 Chapter 13 Backup and recovery in Windows 8.1
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1. If possible, back up all personal les.
2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your
operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows operating system
media (purchased separately) on page 114.
3. If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing
and holding the shift key while clicking Restart.
4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All les that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal les.
2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and
then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows operating system media (purchased
separately) on page 114.
3. If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5. Follow the on-screen instructions.
Performing a system recovery 113
Using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also nd contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats
the hard drive. All les that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
NOTE: This process takes several minutes.
1. If possible, back up all personal les.
2. Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the installation is completed:
1. Eject the Windows operating system media and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers rst, and then install Recommended Applications.
Using Windows Refresh or Windows Reset
When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal
information before you give away or recycle your computer. For more information on these features, see
Windows Help and Support.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.
1. From the Start screen, type HP Software Setup.
2. Open HP Software Setup.
3. Follow the on-screen directions to reinstall drivers or select software.
114 Chapter 13 Backup and recovery in Windows 8.1
14 Backup and recovery in Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●Creating recovery media and backups
●Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 115. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 116.
●Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 117.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 115
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 116.
●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then congures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB ash drive.
◦If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦The creation process can take an hour or more. Do not interrupt the creation process.
◦If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 117.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲Select the Start button, and then select the Get started app.
116 Chapter 14 Backup and recovery in Windows 10
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●Windows oers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲Select the Start button, and then select the Get started app.
●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 117. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 115.
●On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 117.
●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 119.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 115.
What you need to know before you get started
●HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 115.
●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 115.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 117
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then congures the settings for the
programs that were installed at the factory.
●Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 119.
3. Follow the on-screen instructions.
118 Chapter 14 Backup and recovery in Windows 10
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 115.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 119
15 Backup and Recovery in Ubuntu Linux
Recovery after a system failure is as good as your most recent backup. As you add new software and data
les, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever
needed.
Creating backups
1. Create restore media immediately after you set up the computer. For more information, see Performing
a system recovery on page 121.
2. As you add les, routinely create a backup of your system and personal information.
Backing up your information
You should back up your computer les on a regular schedule to maintain a current backup. You can manually
back up your information to an optional external drive, a network drive, or discs. Back up your system at the
following times:
●At regularly scheduled times
●Before the computer is repaired or restored
●Before you add or modify hardware or software
To back up your home directory les using Backup Manager Settings:
1. Select Computer > More Applications > Tools > Backup Manager Settings, and click Backup my home
directory.
2. Click Storage Destination Location, and then select a location to back up your information.
3. Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time.
To immediately back up your information, click the Backup Now check box.
NOTE: Before you back up your information, be sure you have designated a location to save the
backup les.
4. Click Save and Backup to start the backup and to save the backup settings.
To restore backup les:
1. Select Computer > More Applications > Tools > Backup Manager Restore.
2. Click Backup Source, and then select the location of the backup les.
3. Click Restore Destination, and then select the destination to restore the les.
4. To restore all les from the selected location, click Restore all les. To restore select les only, click
Restore selected les, click Select Files and then select the les to be restored.
5. Under Restore Point, click the time and date of the backup.
120 Chapter 15 Backup and Recovery in Ubuntu Linux
NOTE: If multiple backups have been performed, click Use the latest version to restore the latest
version.
6. Click Restore to start restoring the les, or click Cancel to cancel the operation.
Performing a system recovery
Recovery allows you to repair or restore the computer to its original factory state. You can create an HP
Factory Image, using an installed or an external DVD±RW optical drive.
NOTE: Your computer may not come equipped with an internal optical drive. In order to create the HP
Factory Image, you may need to plug in an external optical drive.
CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All les you
have created and any software installed on the computer are permanently removed. The recovery tool
reinstalls the original operating system and HP programs and drivers that were installed at the factory.
Software, drivers, and updates not installed by HP must be manually reinstalled. Personal les must be
restored from a backup.
To restore the computer using the HP Factory Image, you must rst create the recovery ISO le and then burn
it to an optical disc.
NOTE: HP recommends that you create the HP Factory Image in the event of a system failure.
1. Select Computer > More Applications.
2. In the left pane, click Tools, and then click Create HP Factory Image in the right pane.
3. Enter the root password when prompted.
4. Right-click on the HP_Recovery.iso le and select Open with Brasero.
5. Insert a blank DVD disc and select Burn. This creates the HP Factory Image Restore DVD.
To restore the computer from the recovery disc, follow these steps:
1. If possible, back up all personal les.
2. Insert the HP Factory Image Restore DVD into the optical drive and restart the computer.
3. As the computer is restarting, press f9 to open the Computer Setup boot option menu.
4. Select Optical Disk Drive from the Boot Options menu and press enter.
5. Press enter to select Restore System from Media.
6. At both of the System Recovery prompts, select Yes.
USB Recovery option (select models only)
The USB Recovery Disk On Key (ash drive) option allows you to create a backup image of the Ubuntu
operating system installed on select HP Business Notebooks. This Disk On Key may be used to restore the
system to the original factory state when the F11 recovery option is not available. This process should be
done on rst obtaining the computer.
CAUTION: The USB recovery option does not preserve data present on the computer’s hard drive or on the
Disk On Key used for the recovery process. Back up any data on the Disk on Key or the notebook that will be
recovered before starting.
Performing a system recovery 121
NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On
Key used for this process should be 4 GB or larger.
Creating a USB Recovery Disk On Key
1. Connect the USB Disk On Key to a USB port on the computer.
2. Select Computer > More applications > Tools > Create Recovery USB.
3. Enter the root password when prompted.
4. Select USB Disk On Key from the list.
5. Click OK.
6. A question dialog will remind you that the data on the USB key will be destroyed. To continue, click OK.
Otherwise, click Cancel and back up the contents of the Disk On Key on another computer.
7. The backup process will display a status dialog box while the backup is in progress.
NOTE: A le browser window with the Disk On Key Contents displayed will pop up when the key is
mounted. You may close the le browser window if desired. Once the USB Recovery Key has been
created, the status dialog will close. The USB Recovery Key is ready for use.
Recovering from a USB Recovery Disk On Key
CAUTION: Before starting the Recovery process, make sure any data on the system to be recovered has
been backed up. The recovery process destroys all data on the system to be recovered.
1. Turn o the computer.
2. Connect the USB Disk On Key to a USB port on the computer.
3. Turn on the computer while holding down the f9 key.
4. Once the system has booted, the Boot Options menu should appear.
5. Using the arrow keys, select USB Disk On Key and press enter.
NOTE: The description may vary from one USB key to another. Any entry other than Optical Disk Drive,
Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key.
6. Once the USB Recovery Disk On Key has been selected, press enter. The USB Recovery Disk On Key will
boot.
7. Once the USB Recovery Disk On Key has booted, a dialog box will prompt, “Do you want to start the
System-Restore?” If data on the computer has not been backed up, use the tab key and select No. The
system will reboot. Back up the system data and repeat the previous steps. If no data should be saved
from the computer, use the tab key to select Yes. Press enter to begin the recovery process.
8. After the les are copied to the system, follow the on-screen instructions.
Remove everything and reinstall Ubuntu
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal
information before you give away or recycle your computer. The process described in this section provides a
speedy, simple way to return the computer to its original state. This option removes all personal data,
applications, and settings from your computer, and reinstalls the Linux operating system.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up
any personal information you wish to retain.
122 Chapter 15 Backup and Recovery in Ubuntu Linux
You can initiate this option by using the f11 key.
To use the f11 key:
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
The following options are available:
●Cancel/Reboot—Reboots the system. No recovery or restore activity is performed.
●Recover/Repair System—This option repairs a system that is not working properly and preserves user
data.
●Restore Factory System—This option restores the system back to the original factory state. User data is
not preserved.
Select an option and follow the on-screen instructions.
Remove everything and reinstall Ubuntu 123
16 Specications
Computer specications
Metric U.S.
Dimensions
Length
Non-touch
Touch
262.8 mm
263.2 mm
10.35 in
10.36 in
Width 375 mm 14.76 in
Height (front to rear)
Non-touch
Touch
23.4 to 25.5 mm
25.0 to 27.1 mm
0.92 to 1.00 in
0.98 to 1.07 in
Weight
Non-touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN
module, webcam, 4 cell battery, optical drive)
2.18 kg 4.81 lbs
Non-touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN
module, webcam, 4 cell battery, no optical drive)
2.07 kg 4.56 lbs
Non-touchscreen (equipped with 1 DIMM, hard drive, WLAN
module, webcam, 4 cell battery, optical drive)
2.26 kg 4.98 lbs
Non-touchscreen (equipped with 1 DIMM, hard drive, WLAN
module, webcam, 4 cell battery, no optical drive)
2.15 kg 4.74 lbs
Touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN module,
webcam, 6 cell battery), optical drive
2.79 kg 6.15 lbs
Touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN module,
webcam, 6 cell battery), no optical drive
2.68 kg 5.91 lbs
Touchscreen (equipped with 1 DIMM, hard drive, WLAN module,
webcam, 6 cell battery), optical drive
2.87 kg 6.33 lbs
Touchscreen (equipped with 1 DIMM, hard drive, WLAN module,
webcam, 6 cell battery), no optical drive
2.76 kg 6.08 lbs
Input power
Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W
Operating current 4.74 A or 3.5 A
Temperature
Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity
124 Chapter 16 Specications
Metric U.S.
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft
Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft
Shock
Operating 125 g, 2 ms, half-sine
Nonoperating 200 g, 2 ms, half-sine
Random vibration
Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate
Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.
39.6-cm (15.6-in) display specications
Metric U.S.
Active diagonal size 39.6-cm 15.6-in
Resolution 1920x1080 (FHD)
1368x768 (HD)
Surface treatment Anti-glare
Width HD: 3.8 mm
FHD: 3.2 mm
Brightness HD: 220:1 (typical)
FHD: 220:1 (typical)
Viewing angle SVA
Backlight LED
Pixel conguration RGB vertical stripe
Pixel pitch 0.084x.0252 mm
39.6-cm (15.6-in) display specications 125
Hard drive specications
2.0-TB* 1-TB* 500-GB* 500-GB* hybrid
Dimensions
Height 9.5 mm 9.5 mm 7.0 mm 7.0 mm
Width 70 mm 70 mm 70 mm 70 mm
Weight 118 g 115 g 101 g or 95 g 95 g
Interface type SATA SATA SATA SATA
Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec
Security ATA security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 2.2 ms 1.4 ms 3 ms 2 ms
Average 13 ms 10 ms 13 ms 12 ms
Maximum 25 ms 12 ms 24 ms 22 ms
Logical blocks 3,877,842,922 1,938,921,461 1,048,576,000 976,773,168
Disc rotational speed 5400 rpm 5400 rpm 7200 rpm or 5400
rpm
5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may
dier slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
126 Chapter 16 Specications
Solid-state drive specications
128-GB* 256-GB*
Height 1.35 mm 1.35 mm
Weight < 10 g < 10 g
Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M
Transfer rate up to 540 MB/sec up to 540 MB/sec
Interface type SATA-3 SATA-3
Ready time, maximum (to not busy) 1.0 ms < 1.0 ms
Access times, logical 0.1 ms 0.1 ms
Total logical sectors 234,441,648 468,883,296
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specications may
dier slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Solid-state drive specications 127
DVD±RW SuperMulti DL Drive specications
Applicable disc Read:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-
ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-
CD, Video CD), Multisession CD (Photo-CD, CD-
EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-
R, DVD-RW, DVD+R, DVD+RW, DVD-RAM
Write:
CD-R and CD-RW
DVD+R, DVD+RW, DVD-R, DVD-RW,
DVD-RAM
Center hole diameter 1.5 cm (0.59 in)
Disc diameter
Standard disc 12 cm (4.72 in)
Mini disc 8 cm (3.15 in)
Disc thickness 1.2 mm (0.047 in)
Track pitch 0.74 µm
Access time CD DVD
Random < 175 ms < 230 ms
Full stroke < 285 ms < 335 ms
Audio output level Line-out, 0.7 Vrms
Cache buer 2 MB
Data transfer rate
24X CD-ROM 3,600 KB/sec
8X DVD-ROM 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 2,400 KB/sec
8X DVD+R 10,800 KB/sec
4X DVD+RW 5,400 KB/sec
8X DVD-R 10,800 KB/sec
4X DVD-RW 5,400 KB/sec
2.4X DVD+R(9) 2,700 KB/sec
5X DVD-RAM 6,750 KB/sec
Transfer mode Multiword DMA Mode
Startup time < 15 seconds
Stop time < 6 seconds
128 Chapter 16 Specications
Blu-ray ROM DVD±RW SuperMulti DL Drive
Applicable disc Read: Write:
CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-
ROM, CD-ROM XA, MIXED MODE CD, CD-I,
CD-I Bridge (Photo-CD, Video CD),
Multisession CD (Photo-CD, CD-EXTRA,
Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVDROM (DVD-5, DVD-9, DVD-10,
DVD-18), DVD-R, DVD-RW, DVD+R, DVD
+RW, DVD-RAM, HD-ROM (Single Layer),
HD-ROM (Dual Layer), HD DVD-R, HD DVD-
R for Dual Layer, HD DVD-RW
CD-R and CD-RW DVD+R, DVD+R(9), DVD
+RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM
Access time CD DVD HD
Random 170 ms 170 ms 230 ms
Cache buer 8 MB
Data transfer rate
24X CD-ROM 3,600 KB/sec
8X DVD 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 2,400 KB/sec
8X DVD+R 10,800 KB/sec
4X DVD+RW 5,400 KB/sec
8X DVD-R 10,800 KB/sec
4X DVD-RW 5,400 KB/sec
2.4X DVD+R(9) 2,700 KB/sec
5X DVD-RAM 6,750 KB/sec
1X BD-ROM 4,500 KB/sec
1X BD-R read 4,500 KB/sec
1X BD-RE read 4,500 KB/sec
Transfer mode Multiword DMA Mode
Blu-ray ROM DVD±RW SuperMulti DL Drive 129
DVD-ROM drive
Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio,
CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CD-
RW, Photo CD (single and multisession), CD-Bridge
Center hole diameter 1.5 cm (0.59 in)
Disc diameter
Standard disc 12 cm (4.72 in)
Mini disc 8 cm (3.15 in)
Disc thickness 1.2 mm (0.047 in)
Track pitch 0.74 μm
Access time CD DVD
Random < 100 ms < 125 ms
Full Stroke < 175 ms < 225 ms
Audio output level Line-out, 0.7 Vrms
Cache buer 512 KB
Data transfer rate
CD-R (24X) 3600 KB/s (150 KB/s at 1X CD rate)
CD-RW (10X) 1500 KB/s (150 KB/s at 1X CD rate)
CD-ROM (24X) 3,600 KB/sec
DVD (8X) 3600 KB/s (150 KB/s at 1X CD rate)
Multiword DMA mode 2 16.6 MB/s
Startup time < 10 seconds
Stop time < 3 seconds
130 Chapter 16 Specications
17 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered o and the hard drive has been removed.
HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
The amount of nonvolatile memory present in the system depends upon the system conguration. Intel-
based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from
HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business PC system, personal data
can remain on volatile system memory (DIMMs) for a nite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found
in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
IMPORTANT: If the Main menu displays Restore Defaults instead of Apply Factory Defaults and
Exit, go to Legacy BIOS Steps on page 132.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
131
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●Remove and retain the storage drive.
– or –
●Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
Legacy BIOS Steps
Use the steps for older versions of BIOS.
NOTE: If you already completed the steps in Current BIOS steps on page 131, skip this section.
1. Follow steps (a) through (i) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
NOTE: If you have not already done so, access the BIOS menu.
●Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
132 Chapter 17 Statement of memory volatility
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
a. Select Main, select Restore Defaults, and then select Yes to load defaults.
b. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
c. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
d. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
e. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
f. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
g. Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.
h. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
i. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●Remove and retain the storage drive.
– or –
●Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
●Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
●Clear the contents of the drive by using the following Disk Sanitizer command steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
133
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
134 Chapter 17 Statement of memory volatility
Nonvolatile memory usage
Nonvolatile
Memory Type
Amount (Size) Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data input into this
memory?
How is this memory
write-protected?
HP Sure Start ash
(select models
only)
2 MBytes No Yes Provides
protected
backup of
critical System
BIOS code, EC
rmware, and
critical PC
conguration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 138.
Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.
This memory is protected
by the HP Sure Start
Embedded Controller.
Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory
256 Bytes No Yes Stores system
date and time
and noncritical
data.
RTC battery backed-up CMOS
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date & time.
This memory is not write-
protected.
Controller (NIC)
EEPROM
64 KBytes (not
customer
accessible)
No Yes Stores NIC
conguration
and NIC
rmware.
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial
Presence Detect
(SPD)
conguration data
256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)
No Yes Stores memory
module
information.
DIMM SPD is programmed by
the memory vendor.
Data cannot be written to
this memory when the
module is installed in a
PC. The specic write-
protection method varies
by memory vendor.
System BIOS 4 MBytes to 5
MBytes
Yes Yes Stores system
BIOS code and
PC
conguration
data.
System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Conguration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the PC non-
functional.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
http://www.hp.com/
support, and select your
country. Select Drivers &
Nonvolatile memory usage 135
Nonvolatile
Memory Type
Amount (Size) Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is the
purpose of this
memory?
How is data input into this
memory?
How is this memory
write-protected?
Downloads, and then
follow the on-screen
instructions.
Intel Management
Engine Firmware
(present in only
specic ZBook and
EliteBook models.
For more
information, go to
http://www.hp.com/
support, and
select your
country. Select
Drivers &
Downloads, and
then follow the
on-screen
instructions.)
1.5 MBytes or 5
MBytes
Yes Yes Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure rmware update
utility. Unique Provisioning
Data can be entered at the
factory or by an
administrator using the
Management Engine (MEBx)
setup utility. The third party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an
administrator to have access
to the space.
The Intel chipset is
congured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the rmware.
Only rmware updates
digitally signed by Intel
can be applied using this
utility.
Bluetooth ash 2 Mbit No Yes Stores
Bluetooth
conguration
and rmware.
Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.
802.11 WLAN
EEPROM
4 Kbit to 8 Kbit No Yes Stores
conguration
and calibration
data.
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Web camera 64 Kbit No Yes Stores webcam
conguration
and rmware.
Webcam memory is
programmed using a utility
from the device
manufacturer that can be run
from Windows.
A utility is required for
writing data to this
memory and is typically
not made available to the
public unless a rmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KByte ash Yes Yes Stores
ngerprint
templates.
Fingerprint reader memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.
Only a digitally signed
application can make the
call to write to the ash.
136 Chapter 17 Statement of memory volatility
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Restore defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?
The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform rmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and conguration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced rmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a ash memory chip. A utility is required to write to the chip.
4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC conguration
data.
6. How can the BIOS security be reset to factory defaults and data erased?
Questions and answers 137
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset BIOS Security to Factory Default.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen
instructions.
c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start congured and enabled. HP Sure Start is congured and already enabled so that most
users can use the HP Sure Start default conguration. The default conguration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
138 Chapter 17 Statement of memory volatility
18 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries and regions
The following requirements are applicable to all countries and regions:
●The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
●All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
●The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Requirements for all countries and regions 139
Country/region Accredited agency Applicable note number
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5. The exible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a ag label.
6. The exible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set ttings (appliance coupler, cable, and wall
plug) must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-
UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI
or ASTA marks.
140 Chapter 18 Power cord set requirements
19 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
141
Index
A
AC adapter, spare part numbers 26
antennas
disconnecting 43, 45
audio, product description 2
audio-out (headphone)/audio-in
(microphone) combo jack,
identifying 16
B
backup 120
Backup and Restore 109
backup tools 107
backups 115
creating 108
recovering 109
base enclosure, spare part number
21
battery
spare part number 21, 34
battery connector
spare part number 21
battery connector cable
removal 70
spare part number 70
battery cover, identifying 14
battery light 15
battery lock latch 13
battery release latch 14
BIOS
determining version 88, 93, 99,
103
downloading an update 89, 94,
100, 104
updating 88, 93, 99, 103
Blu-ray ROM DVD±RW SuperMulti
specications 129
Bluetooth card
spare part number 43
Bluetooth label 17
boot order
changing 119
bottom 17
buttons
left TouchPad 8
optical drive eject 16
power 10
right TouchPad 8
C
Cable Kit
contents 24
spare part number 24
cables, service considerations 29
caps lock light, identifying 9
card reader board
removal 65
spare part number 65
chipset, product description 1
components
bottom 13
display 7
front 12
left side 15
right side 16
top 8
computer reset 122
Computer Setup
navigating and selecting 87, 92,
98, 102
restoring factory settings 88,
93, 99, 103
computer setup
navigating and selecting 102
restoring factory settings 103
computer specications 124
connector, power 15
connectors, service considerations
29
D
diskette drive
precautions 29
display assembly
removal 81
spare part numbers 81
display bezel
removal 82
spare part numbers 23
display components, spare part
numbers 23
display hinge
removal 84
Display Hinge Kit
spare part numbers 23
display panel
product description 1
display rear cover
spare part number 24
display specications 125
drive light 12
Driver Recovery DVD,
creating 107
using for restore 110
drives
preventing damage 29
DVD-ROM drive, specications 130
DVD±RW SuperMulti DL Drive
specications 128
E
electrostatic discharge 30
esc key, identifying 11
Ethernet, product description 2
external media cards, product
description 3
external monitor port 15
F
f11 recovery 110, 113
fan
removing 67
spare part number 21
ngerprint reader assembly
removal 57
spare part number 20, 57
ngerprint reader, identifying 11
fn key, identifying 11
function board
removal 63
spare part number 20, 63
function keys, identifying 11
142 Index
G
graphics, product description 1
grounding equipment and methods
32
H
hard drive
precautions 29
product description 2
removing 39
spare part numbers 21, 25, 39
specications 126
hard drive hardware kit
spare part number 21, 39
Hard Drive Hardware Kit, spare part
number 25
hard drive recovery 110, 113
hard drive, identifying 14
HDMI port, identifying 15
heat sink
removal 78
spare part number 21, 78
hinge
removal 84
HP PC Hardware Diagnostics (UEFI)
using 105
HP Recovery Disc Creator, using 107
HP Recovery Manager
correcting boot problems 119
starting 118
HP Recovery media
creating 115
recovery 118
HP Recovery partition
checking for presence 110
recovery 118
removing 119
using for recovery 110
HP Sure Start 138
I
integrated numeric keypad,
identifying 12
integrated webcam light,
identifying 7
internal microphones, identifying 7
J
jacks
audio-out (headphone)/audio-in
(microphone) combo 16
network 16
RJ-45 (network) 16
K
keyboard
product description 3
removal 48
spare part numbers 20, 48
keypad
integrated numeric 12
keys
esc 11
fn 11
function 11
Windows key 11
L
labels
Bluetooth 17
regulatory 17
serial number 17
service 17
wireless certication 17
WLAN 17
latch, battery lock 13
latch, battery release 14
legacy support, USB 87, 92, 98, 102
lights
battery 15
caps lock 9
drive 12
microphone mute 9
num lock 9
power 9
RJ-45 (network) 16
TouchPad 9
webcam 7
wireless 9
M
M.2 solid-state drive
removal 47
spare part number 47
mass storage devices, spare part
numbers 25
memory
nonvolatile 131
volatile 131
memory card reader, identifying 12
memory module
identifying 14
product description 1
removal 41
spare part numbers 21, 41
microphone (audio-in) jack
product description 2
microphone module
spare part number 23
microphone mute light, identifying
9
mini card
product description 2
minimized image recovery 118
minimized image, creating 117
model name 1
N
network jack, identifying 16
nonvolatile memory 131
num lock light 9
O
operating system, product
description 4
optical drive
precautions 29
product description 2
removing 37
spare part numbers 21, 25, 37
specications 128, 129, 130
optical drive connector cable
removal 69
spare part number 69
optical drive eject button,
identifying 16
optical drive, identifying 16
original system recovery 117
P
packing guidelines 31
plastic parts 28
Plastics Kit
contents 22
spare part number 22
pointing device, product
description 3
ports
external monitor 15
HDMI 15
product description 3
USB 16
Index 143
power button board
spare part number 20
power button board assembly
removal 59
spare part number 20, 59
power button, identifying 10
power cable
removal 86
spare part number 20, 86
power connector, identifying 15
power cord
set requirements 139
spare part numbers 26
power lights 9
power requirements, product
description 4
processor
product description 1
product description
audio 2
chipset 1
display panel 1
Ethernet 2
external media cards 3
graphics 1
hard drives 2
keyboard 3
memory module 1
microphone 2
mini card 2
operating system 4
optical drives 2
pointing devices 3
ports 3
power requirements 4
processors 1
product name 1
security 4
serviceability 6
webcam 2
wireless 2
product name 1
product name and number,
computer 17
R
recover
options 117
recovery 114, 120
discs 116, 118
HP Recovery Manager 117
media 118
starting 118
supported discs 116
system 117
USB ash drive 118
using HP Recovery media 116
recovery media
creating 115
creating using HP Recovery
Manager 116
recovery media, creating 107
recovery media, using for restore
110
recovery partition 110, 113
removing 119
recovery tools 107
recovery tools, Windows 109
recovery, system 109
refresh 114
regulatory information
regulatory label 17
wireless certication labels 17
removal/replacement
preliminaries 28
procedures, Authorized Service
Provider 53
procedures, Customer Self-
Repair 33
removing personal data from volatile
system memory 131
reset 114
computer 122
steps 122
restoring the hard drive 110, 113
RJ-45 (network) jack, identifying 16
RJ-45 (network) lights, identifying
16
RTC battery
removal 74
spare part number 20, 74
S
Screw Kit, spare part number 27
security cable slot, identifying 15
security, product description 4
serial number 17
serial number, computer 17
service considerations 28
service door
spare part number 22, 35
service labels, locating 17
serviceability, product description 6
setup utility
navigating and selecting 87, 92,
98
restoring factory settings 88,
93, 99
SIM card slot, identifying 14
slots
security cable 15
SIM card 14
solid-state drive
removal 47
spare part number 47
spare part numbers 22, 25
specications 127
speaker assembly
removal 76
spare part number 20, 76
speakers, identifying 10
specications
Blu-ray ROM DVD±RW
SuperMulti 129
computer 124
display 125
DVD-ROM drive 130
DVD±RW SuperMulti DL Drive
128
hard drive 126
optical drive 128, 129, 130
solid-state drive 127
Startup Repair, using 109
static-shielding materials 32
supported discs, recovery 116
Sure Start
using 91, 97, 101
system board
removal 71
spare part numbers 20, 71
system memory, removing personal
data from volatile 131
system recovery 117
system restore point
creating 116
system restore point, creating 115
144 Index
T
thermal material, replacement 79,
80
tools required 28
top cover
removal 53
spare part number 20, 53
TouchPad
buttons 8
TouchPad light, identifying 9
TouchPad zone
identifying 8
TPM settings 101
transporting guidelines 31
traveling with the computer 17
U
Ubuntu
remove everything and reinstall
option 122
USB 3.0 port 15
USB legacy support 87, 92, 98, 102
USB ports, identifying 15, 16
USB/audio board
removal 61
spare part number 20, 61
V
vents, identifying 14, 15
W
webcam 7
product description 2
webcam light, identifying 7
webcam module
removal 83
spare part number 23
webcam, identifying 7
Windows
Refresh 114
Reset 114
system restore point 115, 116
Windows 7 operating system DVD
creating 107
using for restore 110
Windows 7 operating system media
creating 107
using for restore 110
Windows key, identifying 11
Windows operating system DVD
114
Windows Startup Repair, using 109
Windows tools
using 116
wireless antennas
disconnecting 43, 45
wireless antennas, identifying 7
wireless certication label 17
wireless light 9
wireless, product description 2
WLAN antennas, identifying 7
WLAN device 17
WLAN label 17
WLAN/Bluetooth combo card
removal 43
spare part number 21, 43
workstation guidelines 31
WWAN antennas, identifying 7
WWAN module
removal 45
spare part number 21, 45
Index 145