Table of Contents
- Product description
- External component identification
- Illustrated parts catalog
- Removal and replacement procedures preliminary requirements
- Removal and replacement procedures for Customer Self-Repair parts
- Removal and replacement procedures for Authorized Service Provider parts
- Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
- HP PC Hardware Diagnostics (UEFI)
- Backing up and recovering Windows 10
- Specifications
- Power cord set requirements
- Statement of memory volatility
- Recycling
- Index
HP 725 G4 User Manual
Displayed below is the user manual for 725 G4 by HP which is a product in the Notebooks category. This manual has pages.
Related Manuals
HP EliteBook 725 G4 Notebook PC
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
HP Inc. under license. Intel is a trademark of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are either
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. Qualcomm is a
trademark of Qualcomm Incorporated,
registered in the United States and other
countries, used with permission.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS
Licensing Limited. DTS, the Symbol, & DTS and
the Symbol together are registered
trademarks, and DTS Studio Sound is a
trademark of DTS, Inc. © DTS, Inc. All Rights
Reserved .
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10 or Windows 8. This computer may
require upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 or Windows 8
functionality. See http://www.microsoft.com
for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: December 2016
Document Part Number: 902318-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 8
Display .................................................................................................................................................................... 9
Top ........................................................................................................................................................................ 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button, speakers, and ngerprint reader ......................................................................................... 12
Keys ................................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
Front ..................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 16
Service label ......................................................................................................................................................... 16
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 22
Plastics Kit ........................................................................................................................................................... 23
Cable Kit ............................................................................................................................................................... 24
Mass storage devices ........................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 28
Tools required ...................................................................................................................................................... 28
Service considerations ......................................................................................................................................... 28
Plastic parts ....................................................................................................................................... 28
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 29
Grounding guidelines ........................................................................................................................................... 30
Electrostatic discharge damage ........................................................................................................ 30
Packaging and transporting guidelines .......................................................................... 31
Workstation guidelines ................................................................................................... 31
Equipment guidelines ..................................................................................................... 32
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33
Component replacement procedures .................................................................................................................. 33
Bottom cover ..................................................................................................................................... 33
Battery ............................................................................................................................................... 36
Hard drive .......................................................................................................................................... 37
Solid-state drive ................................................................................................................................ 38
Memory modules ............................................................................................................................... 40
WLAN module .................................................................................................................................... 42
WWAN module ................................................................................................................................... 44
Keyboard ........................................................................................................................................... 46
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 49
Component replacement procedures .................................................................................................................. 49
System board .................................................................................................................................... 49
RTC battery ........................................................................................................................................ 52
Heat sink/fan assembly .................................................................................................................... 53
Fingerprint reader assembly ............................................................................................................. 55
TouchPad button board ..................................................................................................................... 56
NFC module ....................................................................................................................................... 57
Smart card reader board ................................................................................................................... 58
Speaker assembly ............................................................................................................................. 59
Display assembly ............................................................................................................................... 59
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ........................................................................ 66
Using Computer Setup ......................................................................................................................................... 66
Starting Computer Setup .................................................................................................................. 66
Navigating and selecting in Computer Setup ................................................................................... 66
Restoring factory settings in Computer Setup ................................................................................. 67
Updating the BIOS ............................................................................................................................. 68
Determining the BIOS version ......................................................................................... 68
Downloading a BIOS update ........................................................................................... 68
Changing the boot order using the f9 prompt .................................................................................. 69
TPM BIOS settings (select products only) ........................................................................................................... 69
Using HP Sure Start (select products only) ......................................................................................................... 70
8 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71
9 Backing up and recovering Windows 10 ......................................................................................................... 73
Creating recovery media and backups ................................................................................................................ 73
viii
Creating HP Recovery media (select products only) ......................................................................... 73
Using Windows tools ........................................................................................................................................... 74
Restore and recovery ........................................................................................................................................... 75
Recovering using HP Recovery Manager ........................................................................................... 75
What you need to know before you get started ............................................................. 75
Using the HP Recovery partition (select products only) ................................................. 76
Using HP Recovery media to recover .............................................................................. 76
Changing the computer boot order ................................................................................ 77
Removing the HP Recovery partition (select products only) ......................................... 78
10 Specications ............................................................................................................................................ 79
Input power .......................................................................................................................................................... 79
Operating environment ....................................................................................................................................... 79
11 Power cord set requirements ...................................................................................................................... 80
Requirements for all countries ............................................................................................................................ 80
Requirements for specic countries and regions ................................................................................................ 80
12 Statement of memory volatility .................................................................................................................. 82
Nonvolatile memory usage ................................................................................................................................. 84
Questions and answers ....................................................................................................................................... 86
Using HP Sure Start (select models only) ............................................................................................................ 87
13 Recycling .................................................................................................................................................. 88
Index ............................................................................................................................................................. 89
ix
x
1 Product description
Category Description
Product Name HP EliteBook 725 G4 Notebook PC
Processors ●AMD™ A12 Pro-9800B 2.70-GHz (max turbo frequency 3.60-GHz) processor, DDR4-1866, 2.0-MB
L2 cache, 15 W
●AMD A12 Pro-8830B 2.50-GHz (max turbo frequency 3.40-GHz) processor, DDR4-1866, 2.0-MB
L2 cache, 15 W
●AMD A10 Pro-8730B 2.40-GHz (max turbo frequency 3.30-GHz) processor, DDR4-1866, 2.0-MB
L2 cache, 15 W
●AMD A8 Pro-9600B 2.40-GHz (max turbo frequency 3.30-GHz) processor, DDR4-1866, 2.0-MB L2 cache,
15 W
Chipset Integrated with processor
Graphics Internal graphics:
AMD UMA graphics (with shared video memory)
AMD Vivid Color Support
Dual-display ports supported through docking solution
Up to three independent displays supported with docking solution
●AMD Radeon™ R7 (only on computer models equipped with an AMD A12 Pro-9800B or AMD A12
Pro-8830B processor)
●AMD Radeon R5 (only on computer models equipped with an AMD A10 Pro-8730B or AMD A8
Pro-9600B processor)
Panel 12.5 in (31.75 cm), high-denition (HD), Slim eDP (1366×768), SVA AG, typical brightness: 220 cd/m2 (nits)
with and without webcam
12.5 in (31.75 cm), full high-denition (FHD), UltraSlim eDP (1920x1080), UWVA AG, typical brightness:
300 cd/m2 (nits) with and without webcam
12.5 in (31.75 cm), full high-denition (FHD), UltraSlim eDP (1920x1080) UWVA AG, typical brightness:
300 cd/m2 (nits) with touch and webcam
Memory Two SODIMM customer-accessible/upgradable memory module slots
Supports up to 16 GB of system RAM
DDR4 -1866 (2400-MHz, 1.2-V) dual channel support
Supports the following congurations:
●16384 MB (8192 MB×2)
●8192 MB (8192 MB×1 or 4096 MB×2)
●4096 MB (4096 MB×1)
Hard drive Hard drive:
Supports 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket)
Serial ATA
●1 TB, 5400 rpm, 7.0 mm
1
Category Description
Hard drive (continued) ●500 GB, 7200 rpm, 7.0 mm
●500 GB, 7200 rpm, 7.0 mm, self-encrypting drive (SED; FIPS-140-2; Opal 2)
●500 GB, 7200 rpm, 7.0 mm, SED (Opal 2)
●500 GB, 7.0 mm, hybrid, 8 GB cache
Solid-state drive:
●512-GB, Turbo Drive, G2, triple-level cell (TLC)
●360-GB, PCIe, TLC
●256-GB, Turbo Drive, G2, TLC
●256-GB, SATA-3, SED, OPAL, TLC
●128-GB, M.2, SATA-3
Audio and video Supports:
●DTS Studio Sound
●Conexant smart amplier and ambient noise suppression
●Dual-array microphone
●Dual speakers
●Webcamera (720p)
Ethernet Broadcom 5762 10/100/1000 Ethernet NIC with DASH Support
S3/S4/S5 Wake-on-LAN
Wireless WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.0 or Bluetooth 4.2 combo card
Compatible with Miracast-certied devices
Support for the following WLAN formats:
●Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
●Intel Dual Band Wireless-AC 3168 802.11 AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter
●Realtek RTL8723BE b/g/n 1×1 + Bluetooth 4.0 LE PCIe + USB M.2 Combo Adapter
Supports no WLAN option
NFC:
Supports the Integrated NFC NXP NPC100 12C NCI 10-mm × 25-mm module
NFC antenna
Supports no NFC option
WWAN:
Integrated wireless wide area network (WWAN) options by way of wireless module
Two WWAN antennas built into display assembly
Supports the following WWAN formats:
●HP hs3210 WW HSPA+
2 Chapter 1 Product description
Category Description
Wireless (continued) ●HP It4132 LTE/HSPA+ with GPS M.2 WWAN module
●HP It4120 LTE/EVDO/HSPA+ with GPS M.2
Supports no WWAN option
External media cards SIM card reader
Memory card reader (SD, SDHC, SDXC)
Ports VGA
USB 3.1 charging
USB 3.1
USB Type-C
DisplayPort
RJ-45
Docking connector
Audio-out (headphone)/audio-in (microphone) combo jack
AC port
Keyboard/pointing
devices
Keyboard:
Dura keys, backlit, spill resistant with drain
Spill resistant with drain
TouchPad:
Gestures enabled by default: two-nger scrolling, two-nger pinch-zoom
Taps enabled by default
On/o button
Glass
Power requirements 3-cell, 49-WHr, 4.25-AHr, Li-ion battery
65-W, HP Smart AC adapter
45-W, HP Smart AC adapter
45-W, 2-prong AC adapter
Security Security lock
Fingerprint reader
Supports Trusted Platform Module (TPM) 1.2 or 2.0 (Inneon, soldered down)
Integrated Smart Card reader (active)
Preboot authentication (password, smart card)
Operating system Preinstalled:
●Windows 10 Home 64-bit (not available on computer models equipped with an FHD or higher resolution
display assembly and 8-GB or more system memory)
●Windows 10 Home 64-bit Chinese Market (CPPP; not available on computer models equipped with an
FHD or higher resolution display assembly and 8-GB or more system memory)
●Windows 10 Home 64-bit Chinese Market High-End (CPPP; only available on computer models equipped
with an FHD or higher resolution display assembly and 8-GB or more system memory)
3
Category Description
Operating system
(continued)
Preinstalled:
●Windows 10 Home 64-bit High-End (only available on computer models equipped with an FHD or higher
resolution display assembly and 8-GB or more system memory)
●Windows 10 Home 64-bit High-End Single Language (only available on computer models equipped with
an FHD or higher resolution display assembly and 8-GB or more system memory)
●Windows 10 Home 64-bit Single Language (not available on computer models equipped with an FHD or
higher resolution display assembly and 8-GB or more system memory)
●Windows 10 Professional 64-bit
●Windows 10 Professional 64-bit – StF MSNA – High-End (only available on computer models equipped
with an FHD or higher resolution display assembly and 8-GB or more system memory)
●Windows 10 Professional 64-bit – StF MSNA – Standard (not available on computer models equipped
with an FHD or higher resolution display assembly and 8-GB or more system memory)
●Windows 10 Professional 64-bit Downgrade Windows 7 64-bit
●Windows 10 Professional 64-bit Downgrade Windows 7 64-bit – StF MSNA – High-End (only available on
computer models equipped with an FHD or higher resolution display assembly and 8-GB or more
system memory)
●Windows 10 Professional 64-bit Downgrade Windows 7 64-bit – StF MSNA – Standard (not available on
computer models equipped with an FHD or higher resolution display assembly and 8-GB or more
system memory)
●Windows 10 Professional 64-bit Downgrade Windows 7 64-bit - Volume License
●Windows 7 Home Basic 64-bit - CPPP (only available on computer models with country loc =”PRC”)
●Windows 7 Professional 64-bit (not available on computer models equipped with a TouchScreen display
assembly)
●FreeDOS 2.0
Restore Media:
DRDVD: Windows 10 DRDVD (available with any Windows 10 operating system; required with any Windows
10 downgrade operating system) and Windows 7 DRDVD (available with any Windows 10 Professional
downgrade)
DRUSB: Windows 10 DRUSB (for service only)
OSDVD:
●Windows 10 Home 64-bit OSDVD (for service only)
●Windows 10 Professional 64-bit OSDVD (required with any Windows 10 operating system)
●Windows 7 Professional 64-bit OSDVD (available with any Windows 10 Professional downgrade LOC
except Asian countries and regions and the People’s Republic of China)
OSUSB: Windows 10 Professional 64-bit OSUSB (for service only)
Certied: Microsoft® WHQL
Tested and documented: Windows 7 Enterprise 64-bit and Windows 7 Professional 64-bit
Web-only support:
●Windows 10 Enterprise
●Windows 10 Enterprise 64-bit LTSB
●Windows 7 Enterprise 64-bit
4 Chapter 1 Product description
Category Description
Operating system
(continued)
Web-only support:
●Windows 7 Professional 64-bit
Serviceability End user replaceable parts:
●AC adapter
●Battery
●Hard drive
●Keyboard
●Memory module
●Solid-state drive
●WLAN module
●WWAN module
5
2 External component identication
Right
Component Description
(1) USB Type-C (charging) port Connects any USB device with a Type-C connector.
NOTE: USB Type-C ports charge products such as cell phones,
laptops, tablets, and MP3 players, even when the computer is o.
Also, some USB Type-C ports connect DisplayPort, VGA, HDMI and
other video devices to provide video output.
NOTE: Adapters (purchased separately) may be required.
(2) Dual-Mode DisplayPort Connects an optional digital display device, such as a high-
performance monitor or projector.
(3) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(4) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) USB 3.1 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(6) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
6 Chapter 2 External component identication
Component Description
(7) Docking connector Connects an optional docking device.
(8) SIM card slot Supports a wireless subscriber identity module (SIM) card.
(9) Power connector Connects an AC adapter.
Right 7
Left
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
(3) External monitor port Connects an external VGA monitor or projector.
(4) USB 3.1 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of cell
phones and MP3 players, even when the computer is o.
(5) Smart card reader Supports optional smart cards.
8 Chapter 2 External component identication
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) WWAN antennas* Send and receive wireless signals to communicate with wireless
wide area networks (WWANs).
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you
to video conference and chat online using streaming video.
To use the webcam:
▲Type camera in the taskbar search box, and then select
Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 9
Top
TouchPad
Component Description
(1) Pointing stick (select products only) Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button (select products
only)
Functions like the left button on an external mouse.
(3) TouchPad on/o button/TouchPad light Turns the TouchPad on and o.
●On: The TouchPad is o.
●O: The TouchPad is on.
(4) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
(6) Right pointing stick button (select products
only)
Functions like the right button on an external mouse.
(7) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identication
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(3) Volume mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
(4) Microphone mute light ●Amber: microphone sound is o.
●O: microphone sound is on.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(6) Num lock light On: Num lock is on.
Top 11
Button, speakers, and ngerprint reader
Component Description
(1) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for at
least 15 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
(2) Speakers Produce sound.
(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
12 Chapter 2 External component identication
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key, the num lock key, or the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys
that enables you to add, subtract, and perform other numeric
tasks. When num lock is on, the keypad can be used like an
external numeric keypad.
(5) num lock key Turns the embedded numeric keypad on and o.
Top 13
Bottom
Component Description
(1) Docking connector Connects an optional docking device.
(2) Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
14 Chapter 2 External component identication
Front
Component Description
(1) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(3) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(4) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
Front 15
3 Illustrated parts catalog
Service label
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
Important system information is located on the bottom of the computer. This information may be needed
when travelling internationally or when contacting support:
(1): Serial number
(2): Product number
(3): Model number
(4): Warranty period
Using Windows, briey press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.
16 Chapter 3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Service label on page 16 for details.
Item Component Spare part number
(1) 12.5-in, FHD (1920×1080), ultraslim eDP, UWVA, TouchScreen display assembly 920050-001
NOTE: Non-TouchScreen display assemblies are spared at the subcomponent level only. For non-TouchScreen display
assembly spare part information, see Display assembly subcomponents on page 22.
(2) Keyboard with backlight and pointing stick (includes backlight cable, keyboard cable, and pointing stick cable)
For use in Belgium 826630-A41
For use in Brazil 826630-201
For use in Bulgaria 826630-261
For use in Canada 826630-DB1
Computer major components 17
Item Component Spare part number
For use in the Czech Republic and Slovakia 826630-FL1
For use in Denmark 826630-081
For use in Denmark, Finland, and Norway 826630-DH1
For use in France 826630-051
For use in Germany 826630-041
For use in Greece 826630-151
For use in Hungary 826630-211
For use in Iceland 826630-DD1
For use in India 826630-D61
For use in Israel 826630-BB1
For use in Italy 826630-061
For use in Japan 826630-291
For use in Latin America 826630-161
For use in the Netherlands 826630-B31
For use in Northwest Africa 826630-FP1
For use in Norway 826630-091
For use in Portugal 826630-131
For use in Romania 826630-271
For use in Russia 826630-251
For use in Saudi Arabia 826630-171
For use in Slovenia 826630-BA1
For use in South Korea 826630-AD1
For use in Spain 826630-071
For use in Sweden and Finland 826630-B71
For use in Switzerland 826630-BG1
For use in Taiwan 826630-AB1
For use in Thailand 826630-281
For use in Turkey 826630-141
For use in Turkey F-style 826630-541
For use in the United Kingdom 826630-031
For use in the United States 826630-001
(2) Keyboard with pointing stick (includes keyboard cable and pointing stick cable)
For use in Belgium 826631-A41
For use in Brazil 826631-201
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Bulgaria 826631-261
For use in Canada 826631-DB1
For use in the Czech Republic and Slovakia 826631-FL1
For use in Denmark 826631-081
For use in Denmark, Finland, and Norway 826631-DH1
For use in France 826631-051
For use in Germany 826631-041
For use in Greece 826631-151
For use in Hungary 826631-211
For use in Iceland 826631-DD1
For use in India 826631-D61
For use in Israel 826631-BB1
For use in Italy 826631-061
For use in Japan 826631-291
For use in Latin America 826631-161
For use in the Netherlands 826631-B31
For use in Northwest Africa 826631-FP1
For use in Norway 826631-091
For use in Portugal 826631-131
For use in Romania 826631-271
For use in Russia 826631-251
For use in Saudi Arabia 826631-171
For use in South Korea 826631-AD1
For use in Slovenia 826631-BA1
For use in Spain 826631-071
For use in Sweden and Finland 826631-B71
For use in Switzerland 826631-BG1
For use in Taiwan 826631-AB1
For use in Thailand 826631-281
For use in Turkey 826631-141
For use in Turkey F-style 826631-541
For use in the United Kingdom 826631-031
For use in the United States 826631-001
(3) Top cover (includes power button actuator) 821692-001
Computer major components 19
Item Component Spare part number
(4) Hard Drive Hardware Kit (includes hard drive connector cable, hard drive rubber bracket, and
screws)
821665-001
(5) Hard drive (does not include hard drive connector cable or hard drive rubber bracket):
1-TB, 5400-rpm, 7.0-mm 762990-001
500-GB, 7200-rpm, 7.0-mm 703267-001
500-GB, 7200-rpm, 7.0-mm, FIPS 820572-001
500-GB, 7200-rpm, 7.0-mm, SED 820573-001
(6) Battery (3-cell, 49-WHr, 4.25-AHr, Li-ion) 854109-850
(7) Memory modules (2; PC4-1866, 2400-MHz, DDR4, 1.2-V):
8-GB 862398-850
4-GB 862397-855
(8) WLAN module:
Realtek RTL8723BE-VB 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter 843338-001
Intel Dual Band Wireless-AC 3168 802.11 AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter 852511-001
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-
vPro)
860883-001
(9) WWAN module:
HP hs3210 WW HSPA+ 860726-001
HP It4132 LTE/HSPA+ with GPS M.2 WWAN module 845710-001
HP It4120 LTE/EVDO/HSPA+ with GPS M.2 800870-001
(10) Solid-state drive:
512-GB, Turbo Drive, G2, TLC 915943-001
360-GB, PCIe, TLC 915941-001
256-GB, Turbo Drive, G2, TLC 915939-001
256-GB, SATA-3, SED, OPAL, TLC 915940-001
128-GB, M.2, SATA-3 915938-001
(11) Smart card reader board (includes cable) 914963-001
(12) TouchPad button board
Equipped with NFC antenna 821667-001
Not equipped with NFC antenna 821668-001
(13) NFC module 821666-001
(14) Fingerprint reader board (includes cable, bracket, and bezel) 821693-001
(15) Fan/heat sink assembly 821691-001
(16) System board (includes processor and replacement thermal material, see System board on page 49)
Equipped with an AMD A12-9800B processor and the Windows 10 operating system 911738-601
20 Chapter 3 Illustrated parts catalog
Item Component Spare part number
Equipped with an AMD A12-9800B processor and a non-Windows operating system 911738-001
Equipped with an AMD A12-8830B processor and the Windows 10 operating system 911740-601
Equipped with an AMD A12-8830B processor and a non-Windows operating system 911740-001
Equipped with an AMD A10-8730B processor and the Windows 10 operating system 911739-601
Equipped with an AMD A10-8730B processor and a non-Windows operating system 911739-001
Equipped with an AMD A8-9600B processor and the Windows 10 operating system 911737-601
Equipped with an AMD A8-9600B processor and a non-Windows operating system 911737-001
(17) RTC battery (includes cable and double-sided adhesive) 702853-001
(18) Speaker assembly (includes cable) 821684-001
(19) Bottom cover 821662-001
Computer major components 21
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel 821658-001
(2) Microphone module(includes cable) 920579-001
(3) Webcam module (includes cable) 800575-020
(4) Display panel
12.5-in, FHD (1920×1080), slim eDP, UWVA, AG 50%, WLED, non-TouchScreen display panel;
typical brightness: 300 nits
832199-005
22 Chapter 3 Illustrated parts catalog
Item Component Spare part number
12.5-in, HD (1366×768), slim eDP, SVA, AG 45%, WLED, non-TouchScreen display panel; typical
brightness: 220 nits
804085-003
(5) Display panel cable (included in the Cable Kit, spare part number 912091-001)
(6) Hinge covers (2; included in the Plastics Kit, spare part number 821675-001)
(7) Hinges (2) 821674-001
(8) WWAN antenna (includes wireless antenna cables and transceivers; included in the display back cover spare part kit)
(9) WLAN antenna (includes wireless antenna cables and transceivers; included in the display back cover spare part kit)
(10) Back cover (includes wireless antenna cables and transceivers) 862350-001
Plastics Kit
Item Component Spare part number
Plastics Kit 821675-001
(1) Fingerprint reader blank (includes bracket)
(2) SD card blank
(3) Hinge covers
Bottom cover rubber screw covers (not shown)
Plastics Kit 23
Cable Kit
Item Component Spare part number
Cable Kit 912091-001
(1) NFC module cable
(2) Pointing stick cable
(3) Display panel cable
24 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Component Spare part number
(1) Hard drive:
1-TB, 5400-rpm, 7.0-mm 762990-001
500-GB, 7200-rpm, 7.0-mm 703267-001
500-GB, 7200-rpm, 7.0-mm, FIPS 820572-001
500-GB, 7200-rpm, 7.0-mm, SED 820573-001
(2) Hard Drive Hardware Kit (includes hard drive connector cable, hard drive rubber bracket, and
screws)
821665-001
(3) Solid-state drive:
512-GB, Turbo Drive, G2, TLC 915943-001
360-GB, PCIe, TLC 915941-001
256-GB, Turbo Drive, G2, TLC 915939-001
256-GB, SATA-3, SED, OPAL, TLC 915940-001
128-GB, M.2, SATA-3 915938-001
Mass storage devices 25
Miscellaneous parts
Component Spare part number
AC adapter:
65-W HP Smart Adapter (non-PFC, EM, 4.5-mm) 714635-850
65-W HP Smart Adapter (EM, RC/V) 693710-001
65-W AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001
65-W HP Smart Adapter (non-PFC) 693711-001
45-W HP Smart Adapter (non-PFC, RC, 4.5-mm, non-slim) 741727-001
45-W HP Smart Adapter (non-PFC, RC, 4.5-mm, non-slim) 741553-850
45-W HP Smart Adapter (non-PFC, 2-prong) 742436-001
HP business top load case 718550-001x
HP comfort grip wireless mouse 691922-001x
HP DisplayPort–to–HDMI 1.4 adapter 749288-001x
HP docking station 732252-001
HP docking station cable lock 575921-001x
HP Elite USB-C docking station 844550-001x
HP Essential backpack 679921-001x
HP Essential top load case 679923-001
HP external DVD±RW DL SuperMulti Drive 747080-001
HP HDMI–to–VGA adapter 701943-001
HP Mobile Connect 714749-001
HP slim Ultrabook top load case 747078-001x
HP Smart AC adapter dongle (7.4 mm) 734734-001x
HP Ultraslim keyed cable lock 703372-001x
HP USB travel dock 844551-001x
HP USB travel mouse 757770-001x
HP USB laser mouse 674318-001x
Power cord (C5 connector, 3-pin, black, 1.83-m):
For use in Argentina 401300-001
For use in Australia 213356-001
For use in Brazil 438722-001
For use in Denmark 213353-001
For use in Europe 213350-001
For use in India 404827-001
For use in Israel 398063-001
26 Chapter 3 Illustrated parts catalog
Component Spare part number
For use in Italy 213352-001
For use in North America 213349-001
For use in the People’s Republic of China 286497-001
For use in South Korea 267836-001
For use in Switzerland 213354-001
For use in Taiwan 393313-001
For use in Thailand 285096-001
For use in the United Kingdom and Singapore 213351-001
Power cord (C5 connector, 3-pin, black, 1.00-m):
For use in Argentina 401300-007
For use in Australia 213356-008
For use in Brazil 438722-001
For use in Denmark 213353-008
For use in Europe 213350-009
For use in India 404827-003
For use in Israel 398063-003
For use in Italy 213352-008
For use in Japan 349756-002
For use in North America 213349-009
For use in the People’s Republic of China 286497-008
For use in South Korea 267836-008
For use in Switzerland 213354-008
For use in Taiwan 393313-003
For use in Thailand 285096-006
For use in the United Kingdom and Singapore 213351-008
Power cord (C7 connector, 1.00-m) for use in Japan 190548-003
Power cord (Option-917, 3-cord, 1.83-m, ROHS) 361240-001
Power cord (Option-917, 3-cord, 1.00-m, ROHS) 361240-002
Power cord with ground lead for use in Japan 349756-001
Pointing stick covers (black, 20) 828884-001
Screw Kit 821664-001
Miscellaneous parts 27
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Flat-bladed screwdriver
●Magnetic screwdriver
●Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
28 Chapter 4 Removal and replacement procedures preliminary requirements
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Service considerations 29
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be aected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity aects the electrostatic voltage levels generated by dierent
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl oor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
30 Chapter 4 Removal and replacement procedures preliminary requirements
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●Place items on a grounded surface before removing items from their containers.
●Always be properly grounded when touching a component or assembly.
●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
●Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●Use conductive eld service tools, such as cutters, screwdrivers, and vacuums.
●When xtures must directly contact dissipative surfaces, use xtures made only of static safe materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●Avoid contact with pins, leads, or circuitry.
●Turn o power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 31
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are exible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●When standing, use foot straps and a grounded oor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
oors or dissipative oor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be eective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●Antistatic tape
●Antistatic smocks, aprons, and sleeve protectors
●Conductive bins and other assembly or soldering aids
●Nonconductive foam
●Conductive tabletop workstations with ground cords of one megohm resistance
●Static-dissipative tables or oor mats with hard ties to the ground
●Field service kits
●Static awareness labels
●Material-handling packages
●Nonconductive plastic bags, tubes, or boxes
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and oor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
32 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures
NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are
on the service tag on the bottom of the computer. See Service label on page 16 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 20 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Bottom cover
Description Spare part number
Bottom cover 821662-001
Before removing the bottom cover, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
3. Disconnect all external devices from the computer.
Remove the bottom cover:
1. Turn the computer upside down on a at surface.
2. Remove the 11 rubber screw covers (1).
Component replacement procedures 33
3. Remove the SD card blank (2).
NOTE: There are four dierent sizes of rubber screw covers, as shown in the following image.
The rubber screw covers should be installed in the locations indicated in the following image. The rubber
screw covers are included in the Plastics Kit, spare part number 821675-001.
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4. Remove the 11 Phillips PM2.5×5.0 screws that secure the bottom cover to the computer in the (1)
through (11) sequence indicated in the following image.
5. Remove the PM2.0×7.0 screw (1) in the SD card slot that secures the bottom cover to the computer.
6. Use a case utility tool to release the rear edge (2) of the bottom cover.
7. Remove the bottom cover (3).
Reverse the removal procedures to install the bottom cover.
Component replacement procedures 35
Battery
Description Spare part number
3-cell, 49-WHr, 4.25-AHr, Li-ion battery 854109-850
Before removing the battery, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unscrewing the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
To remove the battery:
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with
the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause
loss of information. To prevent loss of information, save your work or shut down the computer through
Windows before removing the battery.
▲Loosen the captive screw (1) and lift the tab to remove the battery from the computer (2).
To insert the battery, reverse the removal procedures.
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Hard drive
Description Spare part number
1-TB, 5400-rpm, 7.0-mm 762990-001
500-GB, 7200-rpm, 7.0-mm 703267-001
500-GB, 7200-rpm, 7.0-mm, FIPS 820572-001
500-GB, 7200-rpm, 7.0-mm, SED 820573-001
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
To remove the hard drive:
1. Loosen the 4 captive screws (1) that secure the hard drive to the computer.
2. Slide the hard drive (2) to the right to disconnect it from the connector.
3. Remove the hard drive (3).
Component replacement procedures 37
4. To remove the hard drive cover and bracket from the hard drive, lift the Mylar cover up o the drive,
remove the four Phillips PM3.0×3.0 screws (1) that secure the bracket to the drive, and then slide
the hard drive (2) out of the bracket.
Reverse this procedure to install a hard drive.
Solid-state drive
Description Spare part number
512-GB, Turbo Drive, G2, TLC 915943-001
360-GB, PCIe, TLC 915941-001
256-GB, Turbo Drive, G2, TLC 915939-001
256-GB, SATA-3, SED, OPAL, TLC 915940-001
128-GB, M.2, SATA-3 915938-001
Before removing the solid-state drive, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Disconnect the battery (see Battery on page 36).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the drive to the system board.
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Remove the drive (2) by pulling it away from the connector.
NOTE: mSATA drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the mSATA drive.
NOTE: Only a hard drive or an solid-state drive can be installed. To install an solid-state drive, be sure that
the standee is in place across from the connector and not stored beside the hard drive slot.
Component replacement procedures 39
Memory modules
NOTE: Primary and expansion memory is installed in a side-by-side conguration in the bottom of
the computer. If only one memory module is installed, it must be installed in the socket labeled 1.
Description Spare part number
8-GB (PC4-1866, 2400-MHz, DDR4, 1.2-V) 862398-850
4-GB (PC4-1866, 2400-MHz, DDR4, 1.2-V) 862397-855
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers, and then click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
NOTE: The computer uses two memory sockets. The socket labeled 2 houses the expansion memory
module and the socket labeled 1 houses the primary memory module. The removal procedure is
the same for both memory sockets.
Reverse this procedure to install a memory module.
Component replacement procedures 41
WLAN module
Description Spare part number
Realtek RTL8723BE-VB 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter 843338-001
Intel Dual Band Wireless-AC 3168 802.11 AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter 852511-001
Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 860883-001
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If
the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable
connects to the middle terminal on the WLAN module.
2. Remove the one Phillips PM2.5×3.0 screw (2) that secures the WLAN module to the computer. (The edge
of the module opposite the slot rises away from the computer.)
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 43
WWAN module
The WLAN module and WWAN module are not interchangeable.
The WWAN module is available on select models only.
Description Spare part number
HP hs3210 WW HSPA+ 860726-001
HP It4132 LTE/HSPA+ with GPS M.2 WWAN module 845710-001
HP It4120 LTE/EVDO/HSPA+ with GPS M.2 800870-001
Before removing the WWAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
Remove the WWAN module:
1. Position the computer upside-down.
2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue
WWAN antenna cable is connected to the WWAN module “Aux” terminal.
3. Remove the one Phillips PM2.5×3.0 screws (2) that secure the WWAN module to the computer. (The
edge of the module opposite the slot rises away from the computer.)
44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4. Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
Component replacement procedures 45
Keyboard
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
For use in country
or region
Spare part
number
Keyboard with backlight and pointing stick (includes backlight cable, keyboard cable, and
pointing stick cable)
For use in Saudi Arabia 826630-171
For use in Belgium 826630-A41 For use in India 826630-D61 For use in Slovenia 826630-BA1
For use in Brazil 826630-201 For use in Israel 826630-BB1 For use in South Korea 826630-AD1
For use in Bulgaria 826630-261 For use in Italy 826630-061 For use in Spain 826630-071
For use in Canada 826630-DB1 For use in Japan 826630-291 For use in Sweden
and Finland
826630-B71
For use in the Czech
Republic and Slovakia
826630-FL1 For use in Latin America 826630-161 For use in Switzerland 826630-BG1
For use in Denmark 826630-081 For use in the Netherlands 826630-B31 For use in Taiwan 826630-AB1
For use in Denmark,
Finland, and Norway
826630-DH1 For use in
Northwest Africa
826630-FP1 For use in Thailand 826630-281
For use in France 826630-051 For use in Norway 826630-091 For use in Turkey 826630-141
For use in Germany 826630-041 For use in Portugal 826630-131 For use in Turkey F-style 826630-541
For use in Greece 826630-151 For use in Romania 826630-271 For use in
the United Kingdom
826630-031
For use in Hungary 826630-211 For use in Russia 826630-251 For use in
the United States
826630-001
For use in Iceland 826630-DD1
Keyboard with backlight and pointing stick (includes backlight cable, keyboard cable, and
pointing stick cable)
For use in Saudi Arabia 826631-171
For use in Belgium 826631-A41 For use in India 826631-D61 For use in Slovenia 826631-BA1
For use in Brazil 826631-201 For use in Israel 826631-BB1 For use in South Korea 826631-AD1
For use in Bulgaria 826631-261 For use in Italy 826631-061 For use in Spain 826631-071
For use in Canada 826631-DB1 For use in Japan 826631-291 For use in Sweden
and Finland
826631-B71
For use in the Czech
Republic and Slovakia
826631-FL1 For use in Latin America 826631-161 For use in Switzerland 826631-BG1
For use in Denmark 826631-081 For use in the Netherlands 826631-B31 For use in Taiwan 826631-AB1
For use in Denmark,
Finland, and Norway
826631-DH1 For use in
Northwest Africa
826631-FP1 For use in Thailand 826631-281
For use in France 826631-051 For use in Norway 826631-091 For use in Turkey 826631-141
For use in Germany 826631-041 For use in Portugal 826631-131 For use in Turkey F-style 826631-541
For use in Greece 826631-151 For use in Romania 826631-271 For use in
the United Kingdom
826631-031
For use in Hungary 826631-211 For use in Russia 826631-251 For use in
the United States
826631-001
For use in Iceland 826631-DD1
46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Before removing the keyboard, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
Remove the keyboard:
1. Remove the 2 Phillips PM2.5×3.0 screws that secure the keyboard to the computer (1).
2. Position the computer upright with the front toward you.
3. Open the computer as far as possible.
4. Insert a screwdriver or similar thin tool into the hole beside the heat sink/fan assembly, and then press
on the back of the keyboard until it disengages from the computer (2). Rotate the top of the keyboard
upward, and then lift the keyboard up at an angle to disengage the tabs at the bottom of the keyboard.
NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely
pull the keyboard cables out of the system board connectors.
5. Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from
the top cover (1). Remove the pointing stick cable (2), the keyboard backlight cable (3), and
the keyboard cable (4).
Component replacement procedures 47
6. Remove the keyboard (5).
Reverse this procedure to install the keyboard.
48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for
Authorized Service Provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should
perform the removal and replacement procedures described here. Accessing the internal part could damage
the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Service label on page 16 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 29 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.
System board
NOTE: All system board spare part kits include an AMD processor and replacement thermal material.
Description Spare part number
Equipped with an AMD A12-9800B processor and the Windows 10 operating system 911738-601
Equipped with an AMD A12-9800B processor and a non-Windows operating system 911738-001
Equipped with an AMD A12-8830B processor and the Windows 10 operating system 911740-601
Equipped with an AMD A12-8830B processor and a non-Windows operating system 911740-001
Equipped with an AMD A10-8730B processor and the Windows 10 operating system 911739-601
Equipped with an AMD A10-8730B processor and a non-Windows operating system 911739-001
Equipped with an AMD A8-9600B processor and the Windows 10 operating system 911737-601
Equipped with an AMD A8-9600B processor and a non-Windows operating system 911737-001
Before removing the system board, follow these steps:
Component replacement procedures 49
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
6. Remove the following components:
a. Keyboard (see Keyboard on page 46)
b. Hard drive (see Hard drive on page 37)
c. solid-state drive (see Solid-state drive on page 38)
When replacing the system board, be sure to remove the following components from the defective system
board and install on the replacement system board:
●Memory modules (see Memory modules on page 40)
●WLAN/Bluetooth module (see WLAN module on page 42)
●WWAN module (see WWAN module on page 44)
●RTC battery (see RTC battery on page 52)
●Heat sink/ fan assembly (see Heat sink/fan assembly on page 53)
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Speaker cable
(2) WLAN cables
(3) WWAN cables
(4) Display cable
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2. Remove the four Phillips PM2.5×5.0 screws (1) that secure the system board to the computer.
3. Lift the right side of the system board (2) until it rests at an angle.
4. Remove the system board (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the system board.
Component replacement procedures 51
RTC battery
Description Spare part number
RTC battery (includes cable and double-sided adhesive) 702853-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
6. Remove the system board (see System board on page 49).
Remove the RTC battery:
1. Remove the RTC battery cable from the system board (1).
2. Using a at tool, pry the battery out of the socket (2).
Reverse this procedure to install the RTC battery.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink/fan assembly
NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material.
Description Spare part number
Heat sink/thermal module with fans 821691-001
Before removing the heat sink/fan assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
6. Remove the system board (see System board on page 49).
Remove the heat sink/fan assembly:
▲Disconnect the fan cable (1), loosen the six captive screws on the fan and heat sink following
the sequence stamped on the heat sink (2), and then remove the heat sink/fan assembly from
the system board (3).
CAUTION: Take extreme care when removing the heat sink and fan assembly. The heatpipes between
the fans are very fragile and can be easily damaged and bent during removal.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and
the system board components each time the heat sink is removed. Replacement thermal material is
included with the heat sink, processor, and system board spare part kits.
Component replacement procedures 53
Reverse this procedure to install the heat sink/fan assembly.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fingerprint reader assembly
Description Spare part number
Fingerprint reader assembly (includes cable, bracket, and bezel) 821693-001
Before removing the ngerprint reader assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
6. Remove the system board (see System board on page 49).
Remove the ngerprint reader assembly:
1. Remove the Phillips PM2.5x3.0 screw (1) that secures the bracket to the top cover.
2. Slide the bracket right, and then lift it o the top cover (2).
3. Disconnect the ngerprint reader board cable from the system board.
4. Remove the ngerprint reader board and cable assembly from the top cover (3).
Reverse this procedure to install the ngerprint reader assembly.
Component replacement procedures 55
TouchPad button board
Description Spare part number
TouchPad button board 821668-001
TouchPad button board w/NFC antenna 821667-001
Before removing the TouchPad button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
6. Remove the system board (see System board on page 49).
Remove the TouchPad button board:
1. Disconnect the cable from the TouchPad to the smart card reader board (1), and then disconnect the NFC
antenna from the NFC module (2).
2. Lift the tape, and then remove the 3 Phillips PM2.5×3.0 screws (3) that secure the TouchPad button
board to the top cover.
3. Lift the bottom of the TouchPad button board up, and then pull it forward to remove it from the slot (4).
Reverse this procedure to install the TouchPad board.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
NFC module
Description Spare part number
NFC module 821666-001
Before removing the NFC module, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
6. Remove the system board (see System board on page 49).
Remove the NFC module:
1. Disconnect the system board cable (1) and the NFC antenna from the NFC module.
2. Pry the NFC module from the smart card reader, and the lift it from the computer (2).
NOTE: The NFC antenna is spared with the TouchPad.
Reverse the removal procedures to install the NFC module.
Component replacement procedures 57
Smart card reader board
Description Spare part number
Smart card reader board (includes cable) 914963-001
Before removing the card reader board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
6. Remove the system board (see System board on page 49).
Remove the smart card reader board:
NOTE: Before you remove the smart card reader, make sure nothing (memory card or plastic insert) in
installed.
1. Disconnect the cable from the board (1).
2. Disconnect the cable from the TouchPad (2).
3. Remove the 3 Phillips PM2.5x3.0 screws that secure the bracket to the top cover (3), and then lift to
remove it from the computer (4).
4. Lift the smart card reader board left to remove it from the top cover (5).
Reverse this procedure to install the card reader board.
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speaker assembly
Description Spare part number
Speaker assembly (includes cable) 821684-001
Before removing the speaker assembly, follow these steps:
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
3. Disconnect all external devices from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
6. Remove the system board (see System board on page 49).
Remove the speaker assembly:
1. Remove the two Phillips PM2.5x3.0 screws that secure the speakers to the computer (1).
2. Remove the speaker (2) from the computer.
Reverse this procedure to install the speakers.
Display assembly
Description Spare part number
12.5-in, FHD (1920×1080), ultraslim eDP, UWVA, TouchScreen display assembly 920050-001
Component replacement procedures 59
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by rst unscrewing the power cord from the AC outlet, and
then unscrewing the AC adapter from the computer.
4. Remove the bottom cover (see Bottom cover on page 33).
5. Remove the battery (see Battery on page 36).
Remove the display assembly:
1. Position the computer upside down.
2. Disconnect the display cable from the system board.
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Release the WLAN antennas (1) and WWAN antennas (2) (if equipped) from the routing channel and clips
built into the keyboard/top cover.
CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed
and arranged properly. Failure to properly route the antennas can result in degradation of
the computer's wireless performance.
4. Remove the 4 Phillips PM2.5×5.0 screws (1) that secure the display assembly to the computer.
5. Swing the hinges (2) up and back.
6. Slide the keyboard/top cover (3) up and forward at and angle and separate the keyboard/top cover from
the display assembly.
NOTE: The following steps apply only to computer models equipped with non-TouchScreen display
assemblies.
Component replacement procedures 61
7. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Flex the inside of the top edge (1), the left (2) and right sides, and then the bottom edge (3) of
the bezel until it disengages from the display assembly.
NOTE: Make sure the hinges are not bent (see hinge position in following image) when you
remove the bezel.
b. Remove the display bezel (4).
The display bezel is available using spare part number 821658-001.
8. If it is necessary to replace the webcam module or microphone module:
a. Remove the display bezel.
b. Detach the module (1) from the display back cover. (The module is attached to the display back
cover with double-sided adhesive.)
c. Disconnect the module cable (2) from the module.
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
d. Remove the module.
The webcam module is available using spare part number 800575-020. The microphone module is
available using spare part number 920579-001.
9. If it is necessary to replace the display panel:
a. Remove the display bezel.
b. Remove the 4 Phillips PM2.0×3.0 screws that secure the display panel to the display back cover.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
c. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in
front of the display back cover.
Component replacement procedures 63
d. Release the adhesive support strip that secures the display panel cable to the display panel, and
then disconnect the display panel cable (2) from the display panel.
e. Remove the display panel.
The display panel is available using spare part number 832199-005 (for FHD display panels) and
spare part number 804085-003 (for HD display panels).
10. If it is necessary to replace the display hinges:
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the two Phillips PM2.0×3.0 screws (1) that secure the hinge covers to the display back
cover.
d. Remove the hinge covers (2).
The hinge covers are included in the Plastics Kit, spare part number 821675-001.
e. Remove the six Phillips PM2.5×2.5 broad head screws (3) that secure the hinges to the display
back cover.
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
f. Remove the display hinges (4).
The display hinges are available using spare part number 821674-001.
11. If it is necessary to replace the display panel cable:
a. Remove the display bezel.
b. Remove the display panel.
c. Remove the display hinges.
d. Release the display panel cable from the routing channel (1) and clips built into the top, left and
bottom edges of the display back cover.
e. Remove the display panel cable (2).
The display panel cable is included in the Cable Kit, spare part number 912091-001.
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 65
7 Computer Setup (BIOS), TPM, and HP Sure
Start in Windows 10
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲Start Computer Setup.
●Computers or tablets with keyboards:
▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
●Tablets without keyboards:
▲Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your nger to make selections.
●To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
66 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
To exit Computer Setup menus, choose one of the following methods:
●To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 66.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3. Follow the on-screen instructions.
4. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into eect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup 67
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 66.
2. Select Main, and then select System Information.
3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of
the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 68.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
68 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
●Computers or tablets with keyboards:
▲Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
●Tablets without keyboards:
▲Turn o the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
2. Select a boot device, then press enter.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1. Start Computer Setup. See Starting Computer Setup on page 66.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 69
Using HP Sure Start (select products only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors
the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default
conguration. The default conguration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
70 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
8 HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID is generated. This ID can then be provided to support to help determine how to correct the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Turn on or restart the computer, quickly press esc.
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and
you must use a Windows computer to download and create the HP UEFI support environment because
only .exe les are oered.
2. Press or tap f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 71.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow
the on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are oered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 71
Download any version of UEFI for a specic product
1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
72 Chapter 8 HP PC Hardware Diagnostics (UEFI)
9 Backing up and recovering Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●Creating recovery media and backups
●Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 73. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 74.
●Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 75.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with
the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 73
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 74.
●If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls
the original operating system and software programs that were installed at the factory and then
congures the settings for the programs. HP Recovery media can also be used to customize the system
or restore the factory image if you replace the hard drive.
◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB ash drive.
◦If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with
the computer. You can also nd contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦The creation process can take an hour or more. Do not interrupt the creation process.
◦If necessary, you can exit the program before you have nished creating all of the recovery DVDs.
HP Recovery Manager will nish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 75.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲Select the Start button, and then select the Get started app.
74 Chapter 9 Backing up and recovering Windows 10
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
●Windows oers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see the Get started app.
▲Select the Start button, and then select the Get started app.
●If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 75. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 73.
●On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 75.
●On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager oers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 78.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using
the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 73.
What you need to know before you get started
●HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct
computer issues.
●HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 73.
●To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 73.
●If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also nd contact information from the HP
Restore and recovery 75
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
●System Recovery—Reinstalls the original operating system, and then congures the settings for
the programs that were installed at the factory.
●Factory Reset—Restores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software
that was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB ash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal les.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 77.
3. Follow the on-screen instructions.
76 Chapter 9 Backing up and recovering Windows 10
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change
the selection to an optical drive or a USB ash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Insert the HP Recovery media.
2. Access BIOS:
For computers or tablets with keyboards attached:
▲Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB ash drive from which you want to boot.
4. Follow the on-screen instructions.
Restore and recovery 77
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 73.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
78 Chapter 9 Backing up and recovering Windows 10
10 Specications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source supplied and approved by
HP for use with this computer.
The computer can operate on DC power within the following specications.
Input Power Rating
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding
240 V rms.
NOTE: The computer operating voltage and current can be found on the system regulatory label.
Operating environment
Factor Metric U.S.
Temperature
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
Input power 79
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
●The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
80 Chapter 11 Power cord set requirements
Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set ttings (appliance coupler
and wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The exible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) conguration.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-
pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
5. The exible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 81
12 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered o and the hard drive has been removed.
HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
The amount of nonvolatile memory present in the system depends upon the system conguration. Intel-
based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from
HP, assuming that no subsequent modications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business PC system, personal data
can remain on volatile system memory (DIMMs) for a nite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found
in Intel-based and AMD-based system boards.
1. Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Restore Defaults, and then select Yes to load defaults.
c. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make
the selection to return to the prior menu.
e. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
g. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at
the warning message.
h. Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.
82 Chapter 12 Statement of memory volatility
i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
j. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
●Remove and retain the storage drive.
– or –
●Clear the drive contents by using a third party utility designed to erase data from an solid-state
drive.
– or –
●Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
●Clear the contents of the drive by using the following Disk Sanitizer command steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
83
Nonvolatile memory usage
Nonvolatile
Memory Type
Amount (Size) Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose of
this memory?
How is data input into this
memory?
How is this memory
write-protected?
HP Sure Start ash
(select models
only)
2 MBytes No Yes Provides
protected
backup of
critical System
BIOS code, EC
rmware, and
critical PC
conguration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 87.
Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.
This memory is protected
by the HP Sure Start
Embedded Controller.
Real Time Clock
(RTC) battery
backed-up CMOS
conguration
memory
256 Bytes No Yes Stores system
date and time
and noncritical
data.
RTC battery backed-up CMOS
is programmed using
the Computer Setup (BIOS),
or changing the Microsoft
Windows date & time.
This memory is not write-
protected.
Controller (NIC)
EEPROM
64 KBytes (not
customer
accessible)
No Yes Stores NIC
conguration
and NIC
rmware.
NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from
the NIC vendor. Writing
data to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial
Presence Detect
(SPD)
conguration data
256 Bytes per
memory
module, 128
Bytes
programmable
(not customer
accessible)
No Yes Stores memory
module
information.
DIMM SPD is programmed by
the memory vendor.
Data cannot be written to
this memory when
the module is installed in
a PC. The specic write-
protection method varies
by memory vendor.
System BIOS 4 MBytes to 5
MBytes
Yes Yes Stores system
BIOS code and
PC
conguration
data.
System BIOS code is
programmed at the factory.
Code is updated when
the system BIOS is updated.
Conguration data and
settings are input using
the Computer Setup (BIOS) or
a custom utility.
NOTE: Writing data to
this ROM in an
inappropriate manner can
render the PC non-
functional.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
http://www.hp.com/
support, and select your
country. Select Drivers &
84 Chapter 12 Statement of memory volatility
Nonvolatile
Memory Type
Amount (Size) Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose of
this memory?
How is data input into this
memory?
How is this memory
write-protected?
Downloads, and then
follow the on-screen
instructions.
Intel Management
Engine Firmware
(present in only
specic ZBook and
EliteBook models.
For more
information, go to
http://www.hp.com/
support, and
select your
country. Select
Drivers &
Downloads, and
then follow
the on-screen
instructions.)
1.5 MBytes or 5
MBytes
Yes Yes Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure rmware update
utility. Unique Provisioning
Data can be entered at
the factory or by an
administrator using
the Management Engine
(MEBx) setup utility. The third
party data store contents can
be populated by a remote
management console or local
applications that have been
registered by an
administrator to have access
to the space.
The Intel chipset is
congured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the rmware.
Only rmware updates
digitally signed by Intel
can be applied using this
utility.
Bluetooth ash 2 Mbit No Yes Stores
Bluetooth
conguration
and rmware.
Bluetooth ash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the ash
requires an upgrade.
802.11 WLAN
EEPROM
4 Kbit to 8 Kbit No Yes Stores
conguration
and calibration
data.
802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.
A utility is required for
writing data to this
memory and is typically
not made available to
the public unless a
rmware upgrade is
necessary to address a
unique issue.
Web camera 64 Kbit No Yes Stores webcam
conguration
and rmware.
Webcam memory is
programmed using a utility
from the device
manufacturer that can be run
from Windows.
A utility is required for
writing data to this
memory and is typically
not made available to
the public unless a
rmware upgrade is
necessary to address a
unique issue.
Fingerprint reader 512 KByte ash Yes Yes Stores
ngerprint
templates.
Fingerprint reader memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.
Only a digitally signed
application can make
the call to write to
the ash.
Nonvolatile memory usage 85
Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Restore defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it dierent from a legacy BIOS?
The Unied Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform rmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
conguration settings and to change the conguration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and conguration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced rmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by
the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a ash memory chip. A utility is required to write to the chip.
4. What kind of conguration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC conguration
data.
6. How can the BIOS security be reset to factory defaults and data erased?
86 Chapter 12 Statement of memory volatility
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset BIOS Security to Factory Default.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Conguration, and then follow the on-screen
instructions.
c. At the Secure Boot Conguration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are congured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start congured and enabled. HP Sure Start is congured and already enabled so that most
users can use the HP Sure Start default conguration. The default conguration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 87
13 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
88 Chapter 13 Recycling
Index
A
AC adapter dongle, spare part
number 26
AC adapter, spare part numbers 26
antenna
location 9
spare part number 23
antennas
disconnecting 42, 44
audio, product description 2
audio-in jack 6
audio-out jack 6
B
back cover
spare part number 23
backpack, spare part number 26
backups 73
battery
removal 36
spare part number 20, 36
battery light 15
bezel
removal 62
spare part number 22, 62
BIOS
determining version 68
downloading an update 68
updating 68
boot order
changing 77
bottom components 14
bottom cover
removal 33
spare part number 21, 33
button components 12
buttons
pointing stick 10
power 12
TouchPad 10
TouchPad on/o 10
C
Cable Kit
contents 24
spare part number 24
cable lock, spare part numbers 26
caps lock light 11
case, spare part number 26
case, spare part numbers 26
chipset, product description 1
components
bottom 14
button 12
display 9
ngerprint reader 12
front 15
keys 13
left side 8
lights 11
right side 6
speaker 12
top 10
TouchPad 10
computer major components 17
Computer Setup
navigating and selecting 66
restoring factory settings 67
connectors
docking 7, 14
power 7
D
display
components 9
display assembly
removal 59
spare part numbers 59
subcomponents 22
display panel
product description 1
removal 63
spare part numbers 22, 64
display panel cable
removal 65
spare part number 23, 65
display panel cable, illustrated 24
DisplayPort–to–HDMI 1.4 adapter,
spare part number 26
docking connector 7, 14
docking station, spare part number
26
docking station, spare part
numbers 26
drive light 15
Dual-Mode DisplayPort 6
DVD±RW DL SuperMulti Drive, spare
part number 26
E
embedded numeric keypad 13
esc key 13
Ethernet, product description 2
external monitor port 8
F
fan/heat sink assembly
spare part number 20
ngerprint reader 12
ngerprint reader assembly
removal 55
spare part number 55
ngerprint reader blank, illustrated
23
ngerprint reader board
spare part number 20
ngerprint reader components 12
fn key 13
front components 15
G
graphics, product description 1
H
hard drive
product description 1, 2
removal 37
spare part numbers 20, 25, 37
Hard Drive Hardware Kit
spare part number 20, 25
HDMI–to–VGA adapter, spare part
number 26
Index 89
headphone jack 6
heat sink
removal 53
spare part numbers 53
hinge
removal 64
spare part number 23, 65
hinge cover
removal 64
spare part number 23, 64
hinge covers, illustrated 23
HP PC Hardware Diagnostics (UEFI)
using 71
HP Recovery Manager
correcting boot problems 77
starting 76
HP Recovery media
creating 73
recovery 76
HP Recovery partition
recovery 76
removing 78
HP Sure Start 87
I
input power 79
integrated webcam light 9
internal microphones 9
J
jacks
audio-in 6
audio-out 6
headphone 6
microphone 6
network 6
RJ-45 6
K
key components 13
keyboard
product description 3
removal 46
spare part numbers 17, 18, 46
keys
embedded numeric keypad 13
esc 13
fn 13
num lock 13
numeric keypad 13
Windows key 13
L
labels
serial number 16
left-side components 8
legacy support, USB 66
light components 11
lights
battery 15
caps lock 11
drive 15
microphone mute 11
network 6
num lock 11
power 11, 15
RJ-45 6
TouchPad 10
volume mute 11
webcam 9
wireless 11, 15
M
memory
nonvolatile 82
volatile 82
memory card reader 6
memory module
product description 1
removal 40
spare part number 20
spare part numbers 40
microphone
product description 2
microphone jack 6
microphone module
removal 62
spare part number 22, 63
microphone mute light 11
microphones 9
minimized image recovery 76
minimized image, creating 75
model name 1
monitor port 8
mouse, spare part numbers 26
N
network jack 6
network lights 6
NFC module
removal 57
spare part number 20, 57
NFC module cable, illustrated 24
nonvolatile memory 82
num lock key 13
num lock light 11
numeric keypad 13
O
operating environment 79
operating system, product
description 3, 4, 5
optical drive, spare part number 26
original system recovery 75
P
Plastics Kit
contents 23
spare part number 23
pointing device, product
description 3
pointing stick 10
pointing stick cable, illustrated 24
pointing stick covers, spare part
number 27
ports
Dual-Mode DisplayPort 6
external monitor 8
monitor 8
product description 3
USB 3.1 charging (powered) 8
USB Type-C (charging) 6
power button 12
power connector 7
power cord
set requirements 80
spare part numbers 26, 27
power light 11, 15
power requirements, product
description 3
processor
product description 1
product description
audio 2
chipset 1
display panel 1
Ethernet 2
external media cards 3
graphics 1
hard drive 1, 2
keyboard 3
memory module 1
90 Index
microphone 2
operating system 3, 4, 5
pointing device 3
ports 3
power requirements 3
processors 1
product name 1
security 3
serviceability 5
video 2
wireless 2, 3
product name 1
product name and number,
computer 16
R
recover
options 75
recovery
discs 74, 76
HP Recovery Manager 75
media 76
starting 76
supported discs 74
system 75
USB ash drive 76
using HP Recovery media 74
recovery media
creating 73
creating using HP Recovery
Manager 74
recovery partition
removing 78
regulatory information 16
removal/replacement
procedures 33, 49
removing personal data from volatile
system memory 82
right-side components 6
RJ-45 jack 6
RJ-45 lights 6
RTC battery
removal 52
spare part number 21, 52
S
Screw Kit, spare part number 27
SD card blank, illustrated 23
security cable slot 8
security, product description 3
serial number 16
serial number, computer 16
serviceability, product description 5
setup utility
navigating and selecting 66
restoring factory settings 67
SIM
spare part number 26
SIM card slot 7
slots
security cable 8
SIM card 7
smart card 8
smart card reader board
removal 58
spare part number 20, 58
smart card slot 8
solid-state drive
removal 38
spare part numbers 20, 25, 38
speaker assembly
removal 59
spare part number 21, 59
speaker components 12
speakers
location 12
supported discs, recovery 74
Sure Start
using 70
system board
removal 49
spare part number 20
spare part numbers 49
system information
locating 16
system memory, removing personal
data from volatile 82
system recovery 75
system restore point
creating 74
system restore point, creating 73
T
top cover
spare part number 19
TouchPad
buttons 10
components 10
zone 10
TouchPad button board
removal 56
spare part number 20, 56
TouchPad light 10
TouchPad on/o button 10
TPM settings 69
U
USB 3.1 charging (powered) port 8
USB 3.1 port 6
USB legacy support 66
USB ports 6
USB Type-C (charging) port 6
V
vents 8, 14
video, product description 2
volume mute light 11
W
warranty period 16
webcam 9
webcam light 9
webcam module
removal 62
spare part number 22, 63
webcam, location 9
Windows
system restore point 73, 74
Windows key 13
Windows tools
using 74
wireless antenna
location 9
spare part number 23
wireless antennas
disconnecting 42, 44
wireless light 11, 15
wireless, product description 2, 3
WLAN antenna
location 9
spare part number 23
WLAN module
removal 42
spare part numbers 20, 42
WWAN antenna
location 9
spare part number 23
WWAN module
removal 44
spare part numbers 20, 44
Index 91