HP 840 G2 User Manual

HP EliteBook 840 G2 Notebook PC

HP EliteBook 740 G2 Notebook PC

HP ZBook 14 G2 Mobile Workstation

Maintenance and Service Guide

© Copyright 2015 Hewlett-Packard

Development Company, L.P.

AMD and Radeon are trademarks of Advanced

Micro Devices, Inc. Bluetooth is a trademark

owned by its proprietor and used by Hewlett-

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Product notice

hardware, drivers, and/or software to take full

advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

This computer may require upgraded and/ or

separately purchased hardware and/or a DVD

drive to install the Windows 7 software and

take full advantage of Windows 7 functionality.

See http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

To access the latest user guide, go to http://

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an

authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts

on page 51 for details. Accessing parts described in Removal and replacement procedures for Authorized

Service Provider parts on page 69 can damage the computer or void your warranty.

ENWW iii

iv Important Notice about Customer Self-Repair Parts ENWW

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits defined by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

ENWW v

vi Safety warning notice ENWW

Table of contents

1 Product description ....................................................................................................................................... 1

Hard drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC .......................................................... 5

Hard drive – HP ZBook 14 G2 Mobile Workstation ................................................................................................ 5

Solid-state drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC ............................................... 6

Solid-state drive – HP ZBook 14 G2 Mobile Workstation ..................................................................................... 6

Audio and video ..................................................................................................................................................... 7

Ethernet ................................................................................................................................................................. 7

Wireless .................................................................................................................................................................. 8

External media cards ............................................................................................................................................. 9

Ports ..................................................................................................................................................................... 10

Keyboard/pointing devices ................................................................................................................................. 10

Display ................................................................................................................................................................. 16

Buttons, speakers, and fingerprint reader (select models only) ....................................................................... 17

Keys ...................................................................................................................................................................... 18

Lights ................................................................................................................................................................... 19

TouchPad ............................................................................................................................................................. 20

Front ..................................................................................................................................................................... 21

Left ....................................................................................................................................................................... 22

Right ..................................................................................................................................................................... 23

ENWW vii

Bottom ................................................................................................................................................................. 24

3 Illustrated parts catalog .............................................................................................................................. 27

Tools required ...................................................................................................................................................... 45

Service considerations ........................................................................................................................................ 45

Plastic parts ....................................................................................................................................... 45

Cables and connectors ...................................................................................................................... 45

Drive handling ................................................................................................................................... 46

Grounding guidelines ........................................................................................................................................... 46

Electrostatic discharge damage ....................................................................................................... 46

Packaging and transporting guidelines ......................................................................... 48

Workstation guidelines ................................................................................ 48

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 51

WLAN module .................................................................................................................................... 60

Memory module ................................................................................................................................ 62

Keyboard ........................................................................................................................................... 63

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 69

Component replacement procedures ................................................................................................................. 69

Unlocking the device and disabling Always On Remote Management (select HP devices only) ..... 69

Display panel ..................................................................................................................................... 70

RTC battery ........................................................................................................................................ 74

Base enclosure .................................................................................................................................. 75

Fan ..................................................................................................................................................... 77

viii ENWW

7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................... 105

Using Computer Setup ....................................................................................................................................... 105

Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 111

8 Specifications ........................................................................................................................................... 113

Computer specifications .................................................................................................................................... 113

9 Backup and recovery .................................................................................................................................. 115

Backing up your information ............................................................................................................................. 115

Performing a system recovery .......................................................................................................................... 115

ENWW ix

Solid-state drive – HP ZBook 14 G2 Mobile Workstation

6 Chapter 1 Product description ENWW

√ √ √

HP ZBook 14 G2

Mobile Workstation

√ √ √

ENWW Audio and video 7

Supports no WLAN/Bluetooth®

√ √ √

Support for the following WLAN

√ √ √

Integrated wireless wide area

network (WWAN) options by

way of wireless module

√ √ √

Two world-wide/5-band WWAN

antennas built into display

assembly (separate antennas

required for TouchScreen

display assembly)

√ √ √

8 Chapter 1 Product description ENWW

√ √ √

√ √ √

Mobile Workstation

√ √ √

ENWW External media cards 9

Keyboard/pointing devices

Description HP EliteBook 840 G2

Notebook PC

HP EliteBook 740 G2

Notebook PC

HP ZBook 14 G2

Mobile Workstation

Glass with chemical etched

√ √ √

as default

Taps enabled by default √ √ √

Supports two-way scroll √ √ √

On/off button √ √ √

10 Chapter 1 Product description ENWW

ENWW Power requirements 11

12 Chapter 1 Product description ENWW

ENWW Operating system 13

14 Chapter 1 Product description ENWW

2 Getting to know your computer

22 Chapter 2 Getting to know your computer ENWW

headset. For additional safety information, see

the Regulatory, Safety, and Environmental Notices. To

access this guide, from the Start screen, type support,

and then select the HP Support Assistant app.

the computer speakers are disabled.

connector that supports both audio-out (headphone) and

audio-in (microphone).

ENWW Right 23

24 Chapter 2 Getting to know your computer ENWW

ENWW Bottom 25

26 Chapter 2 Getting to know your computer ENWW

3 Illustrated parts catalog

ENWW Locating the product name, serial number, product number, warranty information, and model number 27

28 Chapter 3 Illustrated parts catalog ENWW

ENWW Computer major components 29

For use in the Czech Republic and Slovakia 731179-FL1

30 Chapter 3 Illustrated parts catalog ENWW

ENWW Computer major components 31

computer models

(20) 2.5-in solid-state drive:

512-GB, SATA-3 solid-state drive for use on all computer models 803386-001

256-GB, SATA-3, solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation

computer models

256-GB, SATA-3, SED, Opal 2 solid-state drive for use on all computer models 803387-001

256-GB, M2, PCIe-2×2 solid-state drive for use on all computer models 803381-001

128-GB, SATA-3, solid-state drive for use on all computer models 803382-001

32-GB, M2, SATA-3 solid-state drive for use only on HP EliteBook 840 G2 Notebook PC

and HP EliteBook 740 G2 Notebook PC computer models

(21) Base enclosure (includes RJ-45 door with spring)

38 Chapter 3 Illustrated parts catalog ENWW

ENWW Display assembly subcomponents 39

Notebook PC computer models

14.0-in, LED backlit, HD, AG, SVA, 45% CG, 200 nits, eDP 1.2 flat (1366×768) display panel

14.0-in, LED backlit, FHD, AG, UWVA, 72% CG, 300 nits, eDP 1.3+PSR slim (1920×1080)

(4) Wireless antenna (includes WLAN cables and transceivers for WWAN cables

and transceivers)

Display Hinge Kit

For use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC

computer models

For use only on HP ZBook 14 G2 Mobile Workstation computer models 737660-001

Includes:

(6) Left and right display hinges

(7) Left and right display hinge covers

(8) Display enclosure:

40 Chapter 3 Illustrated parts catalog ENWW

ENWW Plastics Kit 41

65-W HP Smart AC adapter (non-PFC) for use on all computer models 693711-001

65-W HP Smart AC adapter (RC/V, EM) for use on all computer models 693710-001

45-W HP Smart AC adapter (RC, non-PFC, 2-prong) for use only on HP EliteBook 840 G2 Notebook PC

and HP EliteBook 740 G2 Notebook PC computer models

45-W HP Smart AC adapter (RC, non-PFC, 7.4 mm/non-slim) for use only on HP EliteBook 840 G2

Notebook PC and HP EliteBook 740 G2 Notebook PC computer models

For use in Denmark on all computer models 490371-081

For use in Israel 490371-BB1

For use in Japan on all computer models 490371-291

For use in North America on all computer models 490371-001

For use in the People's Republic of China on all computer models 490371-AA1

For use in South Africa on all computer models 490371-AR1

For use in Taiwan on all computer models 490371-AB1

For use in Thailand only on HP ZBook 14 G2 Mobile Workstation computer models 490371-201

For use in the United Kingdom and Singapore on all computer models 490371-031

Power cord (3-pin, black, 1.0-m)

For use in Argentina only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC

computer models

For use in Australia only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC

computer models

42 Chapter 3 Illustrated parts catalog ENWW

ENWW Miscellaneous parts 43

44 Chapter 3 Illustrated parts catalog ENWW

4 Removal and replacement procedures

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or

tear easily.

ENWW Tools required 45

46 Chapter 4 Removal and replacement procedures preliminary requirements ENWW

ENWW Grounding guidelines 47

Description Spare part number

1-TB, 7200-rpm, SATA, 9.5-mm hard drive for use on all computer models 766644-001

500-GB, 7200-rpm, SATA, 7.0-mm hard drive for use on all computer models 703268-001

500-GB, 7200-rpm, SED, 7.0-mm hard drive for use on all computer models 703267-001

500-GB, 5400-rpm, FIPS, 7.0-mm hard drive for use on all computer models 730946-001

Before removing the hard drive, follow these steps:

54 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW

Reverse this procedure to reassemble and install the hard drive.

ENWW Component replacement procedures 55

Description Spare part number

512-GB, SATA-3 solid-state drive for use on all computer models 803386-001

256-GB, SATA-3 solid-state drive for use only on HP ZBook 14 G2 Mobile Workstation computer models 803390-001

256-GB, SATA-3, SED, Opal 2 solid-state drive for use on all computer models 803387-001

256-GB, M2, PCIe-2×2 solid-state drive for use on all computer models 803381-001

240-GB, SATA-3 solid-state drive for use on all computer models 803385-001

180-GB, SATA-3 solid-state drive for use on all computer models 803384-001

128-GB, SATA-3, solid-state drive for use on all computer models 803391-001

32-GB, M2, SATA-3 solid-state drive for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook

740 G2 Notebook PC computer models

Before removing the solid-state drive, follow these steps:

Remove the solid-state drive:

56 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW

Reverse this procedure to install the solid-state drive.

ENWW Component replacement procedures 57

Description Spare part number

58 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW

NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

ENWW Component replacement procedures 59

Description Spare part number

Intel Dual Band Wireless-N 7265NB 802.11 a/b/g/n 2×2 WiFi adapter for use only on HP ZBook 14 G2

Mobile Workstation computer models

Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on

HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC computer models

Intel Dual Band Wireless-N 7265AN 802.11 b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use on all

computer models

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module

authorized for use in the computer by the governmental agency that regulates wireless devices in your

country or region. If you replace the module and then receive a warning message, remove the module to

restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

60 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective

sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

ENWW Component replacement procedures 61

Description Spare part number

8-GB memory module (PC3L, 12800, 1600 MHz) 693374-001

4-GB memory module (PC3L, 12800, 1600 MHz) 691740-001

Before removing a memory module, follow these steps:

Reverse this procedure to install a memory module.

62 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts ENWW

Keyboard with backlight and pointing sick for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC

computer models (includes backlight, keyboard, and pointing stick cables):

and Singapore

ENWW Component replacement procedures 63

70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

ENWW Component replacement procedures 71

Notebook PC computer models

panel for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC

computer models

(1920×1080) display panel for use only on HP ZBook 14 G2 Mobile Workstation computer models

display panel for use only on HP ZBook 14 G2 Mobile Workstation computer models

panel for use only on HP ZBook 14 G2 Mobile Workstation computer models

72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

microphone module is attached to the display enclosure with double-sided tape.)

The webcam/microphone module is available using spare part number 784457-001. The

microphone module is available using spare part number 730795-001.

ENWW Component replacement procedures 73

RTC battery

Description Spare part number

RTC battery (includes cable and double-sided adhesive) 665733-001

Before removing the RTC battery, follow these steps:

Reverse this procedure to install the RTC battery.

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

ENWW Component replacement procedures 75

76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

Reverse this procedure to install the base enclosure.

Remove the fan:

ENWW Component replacement procedures 77

Reverse this procedure to install the fan.

78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

Remove the NFC module:

Reverse this procedure to install the NFC module.

ENWW Component replacement procedures 79

services it.

86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

ENWW Component replacement procedures 87

Description Spare part number

Power button board (includes cable) 730959-001

Remove the power button board:

88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

Reverse this procedure to install the power button board.

ENWW Component replacement procedures 89

Description Spare part number

Fingerprint reader board (includes bracket and cable) 730956-001

Remove the fingerprint reader board:

90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

System board

NOTE: The system board spare part kit includes replacement thermal material.

ENWW Component replacement procedures 91

and the Windows 8 Standard operating system for use only on HP ZBook 14 G2 Mobile Workstation

Professional operating system for use only on HP EliteBook 840 G2 Notebook PC computer models

Standard operating system for use only on HP EliteBook 840 G2 Notebook PC computer models

dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows 8

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,

dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and the Windows 8

Standard operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,

dual core, 15-W), AMD Radeon R7 M260X graphics subsystem with discrete memory, and a non-

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,

dual core, 15-W), AMD FirePro M4170 128-bit (GDDR5) graphics subsystem with discrete memory, and a

non-Windows 8 operating system for use only on HP ZBook 14 G2 Mobile Workstation computer models

dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8

Professional operating system for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,

dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and the Windows 8

Equipped with an Intel Core i5-5300U 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache,

dual core, 15-W), Intel HD Graphics 5500 graphics subsystem with UMA memory, and a non-Windows 8

92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

ENWW Component replacement procedures 93

for use only on HP EliteBook 840 G2 Notebook PC and HP EliteBook 740 G2 Notebook PC

Remove the system board:

94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

ENWW Component replacement procedures 95

The display panel cable is available using spare part number 730954-001 and includes

the webcam/microphone module cable.

NOTE: Use the following image to properly route the cable.

102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

The WLAN and WWAN antenna cables and transceivers are available in the Antenna Kit, spare part

Reverse this procedure to reassemble and install the display assembly.

ENWW Component replacement procedures 103

104 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ENWW

7 Computer Setup (BIOS), MultiBoot, and HP

output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup

includes settings for the types of devices installed, the startup sequence of the computer, and the amount of

system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

Starting Computer Setup

ENWW Using Computer Setup 105

the screen, or use the up arrow key or the down arrow key on the keyboard.

follow the on-screen instructions.

To exit Computer Setup menus, choose one of the following methods:

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

106 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW

To determine whether available BIOS updates contain later BIOS versions than those currently installed on

the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if

you are already in Windows) or by using Computer Setup.

3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.

Do not download or install a BIOS update while the computer is running on battery power, docked in an

optional docking device, or connected to an optional power source. During the download and installation,

your computer. Make a note of the date, name, or other identifier. You may need this information

to locate the update later, after it has been downloaded to your hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your hard

drive where the BIOS update is downloaded. You will need to access this path when you are ready

to install the update.

ENWW Using Computer Setup 107

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file

from your hard drive.

108 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW

About the boot device order

As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is

enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include

optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices

contain bootable media or files that the computer needs to start and operate properly.

NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot

You can change the order in which the computer searches for a boot device by changing the boot order in

at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot

devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to

To start Computer Setup and set a boot device order that the computer uses each time it is turned on or

restarted, follow these steps:

ENWW Using MultiBoot 109

To start Computer Setup and set the computer to display the MultiBoot startup location menu each time

the computer is started or restarted, follow these steps:

Your changes go into effect when the computer restarts.

110 Chapter 7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run

diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside

the operating system so that it can isolate hardware failures from issues that are caused by the operating

system or other software components.

To start HP PC Hardware Diagnostics UEFI:

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.

There are two options to download HP PC Hardware Diagnostics to a USB device:

Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version

Option 2: Support and Drivers page—Provides downloads for a specific product for earlier and later

ENWW Using HP PC Hardware Diagnostics (UEFI) 111

option allows you to start fresh and keep what is important to you.

118 Chapter 9 Backup and recovery ENWW

10 Statement of Volatility

standards based HP Business Notebook PC systems and provide general instructions for restoring

nonvolatile memory that can contain personal data after the system has been powered off and the hard drive

has been removed.

memory. The amount of nonvolatile memory present in the system depends upon the system configuration.

Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally

shipped from HP assuming that no subsequent modifications have been made to the system and assuming

in nonvolatile memory. The steps below will remove personal data from the notebook PC, including

the nonvolatile memory found in Intel-based and AMD-based system boards.

on restart.

DriveLock password.

press F1 to accept or F2 to reject.

Non-volatile memory usage

Non Volatile

Memory Type

Amount

Does this

memory

store

customer

Does this

memory

retain data

when power

is removed?

What is

the purpose of

this memory?

How is this memory write

HP Sure Start

flash (select

models only)

2 MB No Yes Provides

protected

backup of

critical System

firmware, and

support HP Sure

on page 124.

This memory is protected

by the HP Sure Start

Embedded Controller.

Real Time Clock

(RTC) battery

backed-up CMOS

configuration

memory (CMOS)

256 Bytes No Yes Stores system

date and time

and limited

keyboard

controller data.

This memory is not write-

protected. HP

recommends password

protecting the F10 Setup

120 Chapter 10 Statement of Volatility ENWW

store

customer

Controller (NIC)

No Yes Store NIC

Using a utility from the NIC

A utility is required to

Code is updated when

writing data to this

data to this ROM in an

inappropriate manner can

DIMM Serial

Presence Detect

(SPD)

configuration data

No Yes Stores memory

Programmed by the memory

Data cannot be written to

this memory when

the module is installed in

a PC. The specific write

protection method varies

by memory vendor.

Intel Management

Drivers &

then follow

the on-screen

Management Engine Code is

populated by a remote

management console or local

applications registered by an

administrator to have access

to the space.

The Intel chipset is

ENWW Non-volatile memory usage 121

store

customer

retain data

when power

is removed?

this memory?

Bluetooth flash 2Mbit No Yes Stores

A utility is required for

802.11 WLAN

4kb to 8kb No Yes Stores

and calibration

A utility is required for

memory and is typically

firmware upgrade is

necessary to address a

configuration

and firmware.

writing data to this

memory and is typically

not made available to

the public unless a

firmware upgrade is

necessary to address a

unique issue.

Fingerprint Reader 512kByte

Yes Yes Stores

Only a digitally signed

122 Chapter 10 Statement of Volatility ENWW