Table of Contents
- Product features
- Setup
- Overview
- Attaching and removing a stand
- Attaching the computer to a mounting fixture
- Connecting and disconnecting cables
- Removing and installing the rear port cover
- Positioning the computer
- Installing a security cable
- Connecting and disconnecting power
- Webcam
- Using the RFID reader (select models only)
- RFID Asset Tag (select models only)
- Using HP Sure View (select models only)
- Synchronizing the optional wireless keyboard and mouse
- Hardware repair and upgrade
- Electrostatic discharge
- Computer operating guidelines, routine care, and shipping preparation
- Accessibility
- Index
HP EliteOne 800 G5 23.8-inch All-in-One User Manual
Displayed below is the user manual for EliteOne 800 G5 23.8-inch All-in-One by HP which is a product in the All-in-One PCs/Workstations category. This manual has pages.
Related Manuals
Hardware Reference Guide
© Copyright 2019 HP Development Company,
L.P.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: June 2019
Document part number: L58940-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
About This Guide
This guide provides basic information for upgrading this computer model.
WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
iii
iv About This Guide
Table of contents
1 Product features ........................................................................................................................................... 1
Overview ................................................................................................................................................................ 1
Front components ................................................................................................................................................. 2
Top components .................................................................................................................................................... 3
Infrared (IR) webcam (optional) .......................................................................................................... 3
Full High Denition (FHD) webcam (optional) ..................................................................................... 3
Side components ................................................................................................................................................... 4
Rear components ................................................................................................................................................... 4
Bottom components .............................................................................................................................................. 5
Keyboard features ................................................................................................................................................. 6
Locating the serial number and product number ................................................................................................. 6
2 Setup ............................................................................................................................................................ 7
Overview ................................................................................................................................................................ 7
Attaching and removing a stand ............................................................................................................................ 7
Attaching and removing a recline stand ............................................................................................. 7
Attaching a recline stand .................................................................................................. 7
Removing a recline stand .................................................................................................. 8
Attaching and removing an adjustable height stand .......................................................................... 9
Attaching an adjustable height stand ............................................................................... 9
Removing an adjustable height stand .............................................................................. 9
Attaching the computer to a mounting xture ................................................................................................... 10
Connecting and disconnecting cables ................................................................................................................. 11
Connecting cables ............................................................................................................................. 11
Connecting a monitor ........................................................................................................................ 11
Disconnecting cables ......................................................................................................................... 12
Removing and installing the rear port cover ....................................................................................................... 13
Removing the rear port cover ........................................................................................................... 13
Installing the rear port cover ............................................................................................................ 14
Positioning the computer .................................................................................................................................... 15
Adjusting a recline stand ................................................................................................................... 15
Adjusting an adjustable height stand ............................................................................................... 16
Installing a security cable .................................................................................................................................... 19
Connecting and disconnecting power ................................................................................................................. 19
Connecting power .............................................................................................................................. 19
Disconnecting power ......................................................................................................................... 20
v
Webcam ............................................................................................................................................................... 20
Webcam operation ............................................................................................................................ 20
Setting up Windows Hello ................................................................................................................. 20
Using the RFID reader (select models only) ........................................................................................................ 20
RFID Asset Tag (select models only) .................................................................................................................... 21
Using HP Sure View (select models only) ............................................................................................................ 22
Synchronizing the optional wireless keyboard and mouse ................................................................................ 23
3 Hardware repair and upgrade ....................................................................................................................... 26
Warnings and cautions ........................................................................................................................................ 26
Additional information ........................................................................................................................................ 26
Removing batteries from the optional wireless keyboard or mouse ................................................................. 27
Removing and replacing the computer access panel .......................................................................................... 28
Removing the computer access panel .............................................................................................. 28
Replacing the computer access panel ............................................................................................... 29
Locating internal components ............................................................................................................................ 30
Removing and installing memory ....................................................................................................................... 30
Memory module specications ......................................................................................................... 30
Populating memory module sockets ................................................................................................ 31
Installing memory modules .............................................................................................................. 31
Replacing the RTC Battery ................................................................................................................................... 32
Replacing drives ................................................................................................................................................... 34
Replacing a hard drive ....................................................................................................................... 34
Removing a hard drive .................................................................................................... 34
Installing a 2.5-inch hard disk drive ............................................................................... 35
Replacing the optical disc drive ........................................................................................................ 36
Appendix A Electrostatic discharge .................................................................................................................. 38
Preventing electrostatic damage ........................................................................................................................ 38
Grounding methods ............................................................................................................................................. 38
Appendix B Computer operating guidelines, routine care, and shipping preparation ............................................ 39
Computer operating guidelines and routine care ............................................................................................... 39
Optical disc drive precautions ............................................................................................................................. 41
Shipping preparation ........................................................................................................................................... 41
Appendix C Accessibility ................................................................................................................................. 42
Accessibility ......................................................................................................................................................... 42
Finding the technology tools you need ............................................................................................ 42
Our commitment ............................................................................................................................... 42
vi
International Association of Accessibility Professionals (IAAP) ....................................................... 42
Finding the best assistive technology .............................................................................................. 43
Assessing your needs ..................................................................................................... 43
Accessibility for HP products .......................................................................................... 43
Standards and legislation .................................................................................................................................... 44
Standards .......................................................................................................................................... 44
Mandate 376 – EN 301 549 ............................................................................................ 44
Web Content Accessibility Guidelines (WCAG) ................................................................ 44
Legislation and regulations .............................................................................................................. 44
United States ................................................................................................................... 45
21st Century Communications and Video Accessibility Act (CVAA) ............................... 45
Canada ............................................................................................................................. 45
Europe ............................................................................................................................. 46
United Kingdom .............................................................................................................. 46
Australia .......................................................................................................................... 46
Worldwide ....................................................................................................................... 46
Useful accessibility resources and links .............................................................................................................. 47
Organizations .................................................................................................................................... 47
Educational institutions .................................................................................................................... 47
Other disability resources ................................................................................................................. 47
HP links .............................................................................................................................................. 47
Contacting support .............................................................................................................................................. 48
Index ............................................................................................................................................................. 49
vii
viii
1 Product features
Overview
NOTE: To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to
nd your product. Then select User Guides.
This product employs electronic labeling for indication of regulatory mark or statement. See Locating the
serial number and product number on page 6 for the operation to display.
Overview 1
Front components
Table 1-1 Front components
Front components
(1) Webcam (3) Radio Frequency identication (RFID) tapping area and
antenna* (select models only)
(2) Speakers (2) (4) HP Sure View icon (select models only)
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
‒ or –
▲Select the Start button, select HP, and then select HP Documentation.
2 Chapter 1 Product features
Top components
Infrared (IR) webcam (optional)
Table 1-2 Infrared (IR) webcam components
Infrared (IR) webcam components
Front View
(1) Webcam light (4) IR webcam
(2) IR light (5) Rear webcam adjustment wheel
(3) Full High Denition (FHD) webcam
Top view
(6) Digital microphones
Rear view
(7) Webcam light (8) FHD webcam
Full High Denition (FHD) webcam (optional)
Table 1-3 Full High Denition (FHD) webcam components
Full High Denition (FHD) webcam components
Front view
(1) Webcam light
(2) FHD webcam
Top view
(3) Digital microphones
Top components 3
Side components
Table 1-4 Side components
Side components
(1) Optical disc drive (optional) (4) Audio-out (headphone)/Audio-in (microphone) combo jack
(2) Optical disc drive light (optional) (5) Audio-out (headphone) jack
(3) Optical disc drive eject button (optional) (6) Fingerprint reader (select models only)
NOTE: The ngerprint reader is not available on the
Healthcare Edition All-in-One.
Rear components
Table 1-5 Rear components
Rear components
(1) DisplayPort connector (6) USB SuperSpeed ports (2)
(2) HDMI port (7) Stereo audio-out jack
4 Chapter 1 Product features
Table 1-5 Rear components (continued)
Rear components
(3) USB SuperSpeed ports with wake from keyboard or mouse
(2)
(8) Security lock screws
(4) Power connector (9) Stand release
(5) RJ-45 (network) jack (10) Security cable slot
Bottom components
Table 1-6 Bottom components
Bottom components
(1) HP Sure View button (select models only) (5) USB Type-C port
(2) USB SuperSpeed port (6) Hard drive activity light
(3) USB SuperSpeed port with HP Sleep and Charge (7) Power button
(4) SD card reader
Bottom components 5
Keyboard features
Your keyboard may be dierent than the one shown below.
Table 1-7 Keyboard components
Keyboard components
(1) Sleep (6) Mute Volume
(2) Fast Reverse (7) Decrease Volume
(3) Play/Pause (8) Increase Volume
(4) Stop (9) Function
(5) Fast Forward
Locating the serial number and product number
The serial number and product number are located on a label on the bottom edge of the bezel. You may need
these numbers when contacting HP about your computer model.
6 Chapter 1 Product features
2 Setup
Overview
Set up the computer in the following order:
●Attach a stand. See Attaching and removing a stand on page 7.
Or
Attach the computer to a mounting xture. See Attaching the computer to a mounting xture
on page 10.
●Connect the cables for peripherals and power. See Connecting and disconnecting cables on page 11.
●Connect an additional display, if desired. See Connecting a monitor on page 11.
●Install and secure the rear port cover. See Installing the rear port cover on page 14.
●Select a comfortable computer position and viewing angle. See Positioning the computer on page 15.
●Install a security cable for security. See Installing a security cable on page 19.
●Turn on the power. See Connecting power on page 19.
●The mouse and keyboard are synchronized at the factory. Should you ever need to synchronize the
mouse and keyboard again, see Synchronizing the optional wireless keyboard and mouse on page 23.
Attaching and removing a stand
Two stands are available for the computer:
●Recline stand
●Adjustable height stand
Attaching and removing a recline stand
Attaching a recline stand
To install the stand:
1. Place the computer facedown on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
2. Engage the hooks in the top of the stand in the two large holes in the upper part of the back of the
computer (1).
Overview 7
3. Lower the stand onto the computer and press down until it clicks into place (2).
Removing a recline stand
To remove the stand:
1. Remove all removable media, such as optical discs or USB ash drives, from the computer.
2. Turn o the computer properly through the operating system, then turn o any external devices.
3. Disconnect the AC power cord from the AC outlet and disconnect any external devices.
4. Place the computer facedown on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
5. Remove the rear port cover, if it is installed. For instructions, see Removing the rear port cover
on page 13.
6. Press the release latch under the stand (1).
7. Lift the stand up (2), and then pull the stand hooks out of the computer (3).
8 Chapter 2 Setup
Attaching and removing an adjustable height stand
Attaching an adjustable height stand
To install the stand:
1. Place the computer facedown on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
2. Engage the hooks in the top of the stand in the two large holes in the upper part of the back of the
computer (1).
3. Lower the stand onto the computer and press down until it clicks into place (2).
Removing an adjustable height stand
To remove the stand:
1. Remove all removable media, such as optical discs or USB ash drives, from the computer.
2. Turn o the computer properly through the operating system, then turn o any external devices.
3. Disconnect the AC power cord from the AC outlet and disconnect any external devices.
4. Place the computer facedown on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
5. Remove the rear port cover, if it is installed. For instructions, see Removing the rear port cover
on page 13.
6. Press the release latch under the stand (1).
7. Lift the stand up (2), and then pull the stand hooks out of the computer (3).
Attaching and removing a stand 9
Attaching the computer to a mounting xture
The computer can be attached to a wall, swing arm, or other mounting xture.
IMPORTANT: This computer supports the VESA industry standard 100 mm mounting holes. To attach a
third-party mounting solution to the computer, four 4 mm, 0.7 pitch, and 20 mm long screws are required.
These screws are supplied with the computer. Longer screws must not be used because they may damage the
computer. It is important to verify that the manufacturer’s mounting solution is compliant with the VESA
standard and is rated to support the weight of the computer. For best performance, it is important to use the
power and other cables provided with the computer.
NOTE: This apparatus is intended to be supported by UL– or CSA–Listed wall-mount bracket.
1. Press the supplied VESA trim plate onto the VESA opening until it snaps into place.
2. To attach the computer to a swing arm (sold separately), insert the four 20 mm screws that are supplied
with the computer through the holes on the swing arm plate and into the mounting holes on the
computer.
To attach the computer to other mounting xtures, follow the instructions included with the mounting
xture to ensure that the computer is safely attached.
10 Chapter 2 Setup
Connecting and disconnecting cables
Connecting cables
1. If the rear port cover is installed, remove the cover.
See Removing the rear port cover on page 13.
2. Route the power and all peripheral cables through the opening in the base of the stand.
3. Connect the peripheral cables to the appropriate ports.
4. Replace the rear port cover.
See Installing the rear port cover on page 14.
5. Connect the power cord to the power connector on the rear of the computer.
Connecting a monitor
The DisplayPort and HDMI connectors on the rear of the computer allow you to connect monitors to the
computer.
●If your computer has Intel graphics, you can connect up to two monitors in one of the following
congurations:
–Two monitors daisy-chained to the DisplayPort connector
–One monitor connected to the DisplayPort connector and one monitor connected to the HDMI port
●If your computer has AMD graphics, you can connect up to four monitors in one of the following
congurations:
–All four monitors daisy-chained to the DisplayPort connector
–Three monitors daisy-chained to the DisplayPort connector and one monitor connected to the
HDMI port
If you are adding a monitor that has a DisplayPort or an HDMI connector, then no video adapter is required. If
you are adding a monitor that does not have a DisplayPort or HDMI connector, you can purchase a video
adapter from HP for your conguration.
DisplayPort adapters, HDMI adapters, and video cables are purchased separately. HP oers the following
adapters:
Connecting and disconnecting cables 11
●DisplayPort to VGA adapter
●DisplayPort to DVI adapter
●HDMI to VGA adapter
●HDMI to DVI adapter
To connect a monitor:
1. Turn o power to the computer and the monitor that you are connecting to the computer.
2. Remove the rear port cover on the computer.
3. If your monitor has a DisplayPort connector, connect a DisplayPort cable directly between the
DisplayPort connector on the rear of the computer and the DisplayPort connector on the monitor.
If your monitor has an HDMI port, connect an HDMI cable directly between the HDMI port on the rear of
the computer and the HDMI port on the monitor.
4. If your monitor does not have a DisplayPort connector, connect a DisplayPort video adapter to the
DisplayPort connector on the computer. Then connect a cable (VGA or DVI, depending on your
application) between the adapter and the monitor.
If your monitor does not have an HDMI port, connect an HDMI video adapter to the HDMI port on the
computer. Then connect a cable (VGA or DVI, depending on your application) between the adapter and
the monitor.
5. Replace the rear port cover on the computer.
6. Turn on power to the computer and the monitor.
NOTE: Use the graphics card software or the Windows Display Settings to congure the monitor as a
mirrored image of the computer display or an extension of the computer display.
Disconnecting cables
1. You may need to remove the security cable, if one is installed on the rear of the computer.
2. If the rear port cover is installed, remove the cover.
3. Disconnect the cables from the ports.
12 Chapter 2 Setup
Removing and installing the rear port cover
Removing the rear port cover
1. Place the computer facedown on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
2. If the security lock screws are secured, use a T15 tamper-resistant Torx security screwdriver to remove
both screws (1).
3. Slide the rear port cover retainer tabs toward each other (2) to release the port cover.
4. Pull the port cover (3) toward the bottom and o the computer.
Removing and installing the rear port cover 13
Installing the rear port cover
1. Be sure that all cables are connected.
2. Hold the port cover parallel to the computer and align the two tabs on the port cover with the slots in
the top of the rear port compartment.
3. Slide the port cover (1) in until the tabs click into place.
4. Slide the rear port cover retainer tabs away from each other (2) to lock the port cover in place.
5. You may prevent access to internal components and ports by securing the rear port cover. Use a T15
tamper-resistant Torx screwdriver to screw the two security lock screws into the chassis (3).
14 Chapter 2 Setup
Positioning the computer
This computer may ship with a recline stand or an adjustable height stand.
Adjusting a recline stand
IMPORTANT: Use caution when reclining a computer if a cable lock is installed. The cable or the lock may
interfere with the rotation or the angle of recline.
This stand allows you to position the computer from a reclining position to an upright position.
To adjust the computer position from the reclining position to an upright position:
1. Grasp both top and bottom of the computer and lift the computer to the highest point.
2. Press the bottom of the computer down and adjust to the appropriate tilt.
To adjust the computer position from an upright position to the reclining position:
1. Lift the bottom of the computer until it is level with the top.
2. Grasp both top and bottom of the computer and press down until the computer is in the desired position.
Positioning the computer 15
Adjusting an adjustable height stand
IMPORTANT: Use caution when rotating or reclining a computer if a cable lock is installed. The cable or the
lock may interfere with the rotation or the angle of recline.
This stand allows you to:
●Tilt the computer from –5° to 20° from the desktop
●Adjust the computer height within a range of 110 mm (4.3 in)
●Rotate the computer from the landscape to portrait orientation
●Swivel the computer up to 45° to either side
To tilt the computer, grasp the top and bottom of the computer and adjust to the appropriate tilt.
To change the height of the computer, grasp both sides of the computer and lift or lower to the appropriate
height.
To recline the computer:
IMPORTANT: In portrait mode, the recline is limited if a cable lock is installed.
16 Chapter 2 Setup
1. Move the stand next to the edge of the desk.
2. Grasp both sides of the computer and lower the computer to your preferred position.
3. Grasp the top and bottom of the computer and tilt the computer to the desired position.
To change from landscape to portrait view:
IMPORTANT: When changing the computer orientation between landscape and portrait, be sure that the HP
logo on the front of the computer is either on the bottom or the left side.
1. Lift the computer to the highest position to provide clearance.
2. Grasp the upper right and lower left corners of the computer and lift the lower left corner until the
computer is in the portrait position.
To change from portrait to landscape view:
1. Lift the computer to the highest position to provide clearance.
Positioning the computer 17
2. Grasp the upper left and lower right corners of the computer and lift the lower right corner until the
computer is in the landscape position.
To swivel the computer from side to side:
▲Grasp both sides of the computer and swivel it up to 45° to one side or the other.
18 Chapter 2 Setup
Installing a security cable
A security cable is a key lock device that has a wire cable attached. You attach one end of the cable to your
desk (or other stationary object) and the other end of the cable to the security cable slot on the computer.
Secure the security cable lock with the key.
IMPORTANT: Use caution when adjusting the tilt, swivel, or height of the computer if a security cable is
installed. The cable or the lock may interfere with the adjustment.
Connecting and disconnecting power
Connecting power
1. Connect one end of the AC power cord to the computer and the other end to a grounded AC outlet.
2. Press the power button on the computer to turn it on.
Installing a security cable 19
Disconnecting power
1. Remove all removable media, such as optical discs or USB ash drives, from the computer.
2. Turn o the computer properly through the operating system, then turn o any external devices.
3. Disconnect the power cord from the AC outlet and disconnect any external devices.
Webcam
With Skype for Business installed on your external source device, you can use the webcam on the monitor in
the following ways:
●Stream online video conferences
●Maintain security over conversations
Webcam operation
1. To release the webcam, press it down to unlock it.
2. To close the webcam, press it down until it locks.
Setting up Windows Hello
If the Windows 10 operating system is installed on your computer, follow these steps to set up Windows Hello
facial recognition:
1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2. Under Windows Hello, follow the on-screen instructions to add both a password and a 4-digit PIN. Then
enroll your ngerprint or facial ID.
Using the RFID reader (select models only)
Your computer supports radio frequency identication (RFID), which allows you to wirelessly share
information between a RFID tag or card and your computer. Information is transferred by tapping the tapping
area on the front bezel of the computer with your RFID tag or card. With RFID-enabled single sign-on
software, RFID allows you to sign in to your software application using the appropriate RFID card or tag.
NOTE: To locate the tapping area on your computer, see Front components on page 2. The RFID icon is lit
when the computer is turned on.
▲To transfer information, tap the RFID tapping area on the front bezel of the computer with your RFID tag
or card.
To conrm that your RFID device is enabled, check the settings in BIOS (F10) Setup.
Computers or tablets with keyboards:
1. Turn on or restart the computer, and when the HP logo appears, press F10 to enter BIOS (F10) Setup.
2. Select Advanced, and then select Built-in Device Options.
3. Conrm that the check box for RFID is selected.
NOTE: To turn o the RFID reader, clear the check box.
4. To save your changes and exit BIOS (F10) Setup menus:
20 Chapter 2 Setup
▲Select the Save icon in the lower-right corner of the screen, and then follow the on-screen
instructions.
– or –
Select Main, select Save Changes and Exit, and then press Enter.
Your changes go into eect when the computer restarts.
RFID Asset Tag (select models only)
NOTE: The RFID Asset Tag is an optional feature available on the Healthcare Edition All-in-One only.
The RFID Asset Tag is used to track the location of the physical Healthcare Edition All-in-One unit. It has no
visible indicator that it is installed. However, you can determine if it is present on your system in the BIOS
(F10) Setup utility. If it is installed, the System Information list will show the text “RFID Asset Management
Tag Installed” near the bottom of the list.
To access the BIOS (F10) Setup utility, turn on or restart the computer, and when the HP logo appears, press
F10 to enter BIOS (F10) Setup.
RFID Asset Tag (select models only) 21
Using HP Sure View (select models only)
HP Sure View uses a unique system and LCD module design in order to achieve the switchable privacy
function.
With Sure View turned ON, the screen switches to a privacy mode that makes content easily visible for a user
sitting in a "viewing cone" directly in front of the screen. Those viewing outside the cone will have diiculty
seeing the screen.
With HP Sure View turned OFF, the screen returns to a non-privacy mode where it can be viewed easily from
any position.
You can turn HP Sure View on or o by pressing the HP Sure View button on the bottom of the front bezel.
When the Sure View button is pressed, the Sure View application displays the status of Sure View using the
following icons and allows you to change the status of Sure View by pressing the Sure View button. Double-
clicking the Sure View application also allows you to adjust the brightness of the Sure View mode. Normal
brightness adjustment methods do not apply to Sure View mode.
NOTE: The area surrounding the bottom of the computer may get noticeably warmer when Sure View is
turned on. This is a normal condition.
22 Chapter 2 Setup
Table 2-1 HP Sure View icons and descriptions
Icon Status
HP Sure View is turned on for privacy viewing.
HP Sure View is turned o for shared viewing.
Synchronizing the optional wireless keyboard and mouse
The wireless keyboard and mouse are optional components. The mouse and keyboard are synchronized at the
factory. If they do not work, remove and replace the batteries. If the mouse and keyboard are still not
synchronized, then follow this procedure to manually re-synchronize the pair.
1. Connect the receiver to a USB port on the computer. If your computer only has USB SuperSpeed ports,
connect the receiver to a USB SuperSpeed port.
2. To avoid signal interference with a USB SuperSpeed device, distance the receiver at least 3.0 cm from
the USB SuperSpeed device.
Synchronizing the optional wireless keyboard and mouse 23
3. Press the Connect button on the receiver for approximately ve seconds. The status light on the receiver
will ash for approximately 30 seconds after the Connect button is pressed.
4. While the status light on the receiver is ashing, press the Connect button on the underside of the
keyboard for ve to ten seconds. After the Connect button is released, the status light on the receiver
will stop ashing, indicating that the devices have been synchronized.
24 Chapter 2 Setup
5. Press the Connect button on the receiver for approximately ve seconds. The status light on the receiver
will ash for approximately 30 seconds after the Connect button is pressed.
6. While the status light on the receiver is ashing, press the Connect button on the underside of the
mouse for ve to ten seconds. After the Connect button is released, the status light on the receiver will
stop ashing, indicating that the devices have been synchronized.
NOTE: If the mouse and keyboard still do not work, then remove and replace the batteries. If the mouse and
keyboard are still not synchronized, then synchronize the keyboard and mouse again.
Synchronizing the optional wireless keyboard and mouse 25
3 Hardware repair and upgrade
Warnings and cautions
Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and
warnings in this guide.
WARNING! To reduce the risk of personal injury from electrical shock, hot surfaces, or re:
Disconnect the power cord from the AC outlet before removing the enclosure. Energized parts are inside.
Allow the internal system components to cool before you touch them.
Replace and secure the enclosure before restoring power to the equipment.
Do not connect telecommunications or telephone connectors to the network interface controller (NIC)
receptacles.
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord in a grounded (earthed) AC outlet that is easily accessible at all times.
If the power cord has a 3-pin attachment plug, plug the cord into a grounded (earthed) 3-pin outlet.
Disconnect power from the computer by unplugging the power cord from the AC outlet. When unplugging the
power cord from the AC outlet, grasp the cord by the plug.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable.
To reduce the risk of serious injury, read the Safety & Comfort Guide provided with your user guides. It
describes proper workstation setup and proper posture, health, and work habits for computer users. The
Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is also available on the Web at http://www.hp.com/ergo.
IMPORTANT: Static electricity can damage the electrical components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briey
touching a grounded metal object. See Electrostatic discharge on page 38 for more information.
When the computer is plugged into an AC power source, voltage is always applied to the system board. You
must disconnect the power cord from the power source before opening the computer to prevent damage to
internal components.
Additional information
For more information about removing and replacing hardware components, the BIOS (F10) Setup utility, and
troubleshooting, refer to the Maintenance and Service Guide (available in English only) for your computer
model at http://www.hp.com/support.
26 Chapter 3 Hardware repair and upgrade
Removing batteries from the optional wireless keyboard or
mouse
NOTE: The wireless keyboard and mouse are optional components.
To remove batteries from the wireless keyboard, remove the battery door on the underside of the keyboard
(1) and lift the batteries out of the battery compartment (2).
To remove batteries from the wireless mouse, remove the battery door on the underside of the mouse (1) and
lift the batteries out of the battery compartment (2).
Removing batteries from the optional wireless keyboard or mouse 27
Removing and replacing the computer access panel
Removing the computer access panel
The access panel must be removed to access internal components.
1. Remove all removable media, such as optical discs or USB ash drives, from the computer.
2. Turn o the computer properly through the operating system, and then turn o any external devices.
3. Disconnect the power cord from the AC outlet and disconnect any external devices.
IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to
drain before adding or removing memory modules. Regardless of the power-on state, voltage is always
supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or
removing memory modules while voltage is present may cause irreparable damage to the memory
modules or system board.
4. Remove/disengage any security devices that prohibit opening the computer.
5. Place the computer facedown on a soft at surface. HP recommends that you set down a blanket, towel,
or other soft cloth to protect the bezel and screen surface from scratches or other damage.
6. Remove the rear port cover.
See Removing the rear port cover on page 13.
7. Disconnect cables connected to the computer.
See Disconnecting cables on page 12.
8. Remove the stand.
See Attaching and removing a stand on page 7.
9. Pull up the edges of the access panel and then lift the access panel o the computer.
28 Chapter 3 Hardware repair and upgrade
Replacing the computer access panel
1. Align the edges of the access panel with the computer. Press in the tabs around all sides of the panel
until it is in place.
2. Reinstall the stand.
See Attaching and removing a stand on page 7.
3. Reconnect all cables to the computer.
See Connecting cables on page 11.
4. Reinstall the rear port cover.
See Installing the rear port cover on page 14.
5. Relock any security devices that were disengaged when the access panel was removed.
6. Place the computer in the upright position.
7. Plug the power cord into a AC outlet.
Removing and replacing the computer access panel 29
Locating internal components
Table 3-1 Internal components
Internal components
(1) Memory modules (4) M.2 card (optional)
(2) RTC battery (5) Optical disc drive (optional)
(3) RFID Asset Tag module (optional on the
Healthcare Edition All-in-One only)
(6) Hard drive
Removing and installing memory
The memory slots on the system board can be populated with up to two industry-standard small outline dual
inline memory modules (SODIMMs). These memory slots are populated with at least one preinstalled memory
module.
Memory module specications
For proper system operation, the memory modules must meet the following qualications:
Table 3-2 Memory components and specications
Component Specication
Memory modules 1.2 volt DDR4-SDRAM memory modules
Compliance Unbuered non-ECC DDR4-2667 MHZ–compliant
Pins Industry-standard 260 pins containing the mandatory Joint Electronic Device
Engineering Council (JEDEC) specication
Support Support CAS latency DDR4 2667 MHz (15–15–15 timing)
Slots 2
Maximum Memory 16 GB per memory slot, 32 GB total
Supported 4 Gbit and 8 Gbit non-ECC memory technologies single-sided and double-sided SODIMMs
Note The system will not operate properly if you install unsupported SODIMM memory.
SODIMMs constructed with x8 and x16 DDR devices are supported; memory modules
constructed with x4 SDRAM are not supported.
30 Chapter 3 Hardware repair and upgrade
HP oers upgrade memory for this computer and advises that the consumer purchase it to avoid
compatibility issues with unsupported third-party memory.
Populating memory module sockets
The system will automatically operate in single channel mode, dual channel mode, or ex mode, depending
on how the memory modules are installed. Refer to the following table to identify the memory module
channel locations.
Table 3-3 Populating memory module sockets
Location System board label Channel
Lower socket SODIMM1 Channel B
Upper socket SODIMM3 Channel A
The system will automatically operate in single channel mode, dual channel mode, or ex mode, depending
on how the memory modules are installed.
●The system will operate in single channel mode if the memory module slots are populated in one
channel only.
●The system will operate in a higher-performing dual channel mode if the memory capacity of the
memory module in Channel A is equal to the memory capacity of the memory module in Channel B.
●The system will operate in ex mode if the memory capacity of the memory module in Channel A is not
equal to the memory capacity of the memory module in Channel B. In ex mode, the channel populated
with the least amount of memory describes the total amount of memory assigned to dual channel and
the remainder is assigned to single channel. If one channel will have more memory than the other, the
larger amount should be assigned to channel A.
●In any mode, the maximum operational speed is determined by the slowest memory module in the
system.
Installing memory modules
There are two memory slots on the system board. To remove or install memory modules:
1. Remove the access panel.
For instructions, see Removing the computer access panel on page 28.
2. To locate the memory modules on the system board, see Locating internal components on page 30.
Removing and installing memory 31
3. To remove a memory module, press outward on the two latches (1) on each side of the memory module,
then pull the memory module (2) out of the slot.
4. Slide the new memory module into the slot (1) at approximately a 30° angle, then press the memory
module down (2) so that the latches lock it in place.
NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab
on the memory slot.
5. Reinstall the access panel.
For instructions, see Replacing the computer access panel on page 29.
6. Turn on the computer. The computer automatically recognizes the additional memory when you turn on
the computer.
Replacing the RTC Battery
The RTC battery that comes with the computer provides power to the real-time clock. When replacing the
battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with
a 3-volt lithium coin cell battery.
WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of re and
burns if the battery is not handled properly. To reduce the risk of personal injury:
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 60°C (140°F).
Do not disassemble, crush, puncture, short external contacts, or dispose of in re or water.
Replace the battery only with the HP spare designated for this product.
32 Chapter 3 Hardware repair and upgrade
IMPORTANT: Removing the battery with the AC power cord removed will cause the system to load default
BIOS settings the next time the computer is turned on, and the system’s real-time clock may also need to be
set. If the system’s current BIOS settings have been modied from the factory conguration and not saved,
then the resulting BIOS conguration will be set back to the factory defaults. To save the current settings
before replacing the battery, select the Save Custom Defaults link in the BIOS (F10) Setup Main menu. These
saved settings will be restored after the battery replacement.
Static electricity can damage the electronic components of the computer or optional equipment. Before
beginning these procedures, ensure that you are discharged of static electricity by briey touching a
grounded metal object.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC outlet.
The lithium battery is only used when the computer is NOT connected to AC power.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
To locate the battery on the system board, see Locating internal components on page 30.
1. Remove the access panel.
For instructions, see Removing the computer access panel on page 28.
2. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the
battery. When the battery pops up, lift it out (1).
3. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the
positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery.
4. Reinstall the access panel.
For instructions, see Replacing the computer access panel on page 29.
5. Turn on the computer.
6. Reset the date and time if necessary.
Replacing the RTC Battery 33
Replacing drives
Replacing a hard drive
The 2.5-inch primary hard drive is installed on the right side of the computer on top of the optical disc drive
(ODD). To locate the hard drive on the system board, see Locating internal components on page 30.
Removing a hard drive
1. Remove the access panel.
For instructions, see Removing the computer access panel on page 28.
2. Pull the hard drive latch away from the hard drive to release the drive.
3. Slide the hard drive toward the edge of the computer and lift the hard drive out of the drive cage.
4. Remove the four mounting screws from the 2.5-inch hard drive. Be sure to keep the screws together
with the blue rubber grommets to use when installing a replacement drive.
34 Chapter 3 Hardware repair and upgrade
For instructions on installing a hard drive, see Installing a 2.5-inch hard disk drive on page 35.
Installing a 2.5-inch hard disk drive
1. Fasten four mounting screws with grommets onto the new 2.5-inch hard drive.
2. Position the hard drive above the drive cage with the connectors facing the center of the computer.
3. Place the hard drive into the drive cage and slide it rmly toward the center of the computer until the
hard drive snaps into place.
Be sure that the hard drive latch has moved back into place to cover the grommet on the side of the hard
drive.
4. Install the access panel.
For instructions, see Replacing the computer access panel on page 29.
Replacing drives 35
Replacing the optical disc drive
The optical disc drive is located under the hard drive on the right side of the computer. To locate the optical
disc drive on the system board, see Locating internal components on page 30.
1. Remove the access panel.
For instructions, see Removing the computer access panel on page 28.
2. Remove the hard drive.
For instructions see Removing a hard drive on page 34.
3. Push and hold the green tab (1) while pushing in the green latch (2) at the back of the optical disc drive
enclosure and slide the drive (3) out of the chassis.
4. Pull the green latch o the optical disc drive.
Keep this latch to install on the new optical disc drive.
5. Align the three pins on the latch with the holes in the new optical disc drive and press the latch rmly
onto the new drive.
NOTE: You must reuse the latch removed from the old optical disc drive.
36 Chapter 3 Hardware repair and upgrade
6. Align the new optical disc drive with the opening in the side of the computer. Push the drive in rmly
until it snaps into place.
NOTE: The optical disc drive can be installed in only one way.
7. Replace the hard drive.
For instructions, see Installing a 2.5-inch hard disk drive on page 35.
8. Replace the access panel.
For instructions, see Replacing the computer access panel on page 29.
Replacing drives 37
A Electrostatic discharge
A discharge of static electricity from a nger or other conductor may damage system boards or other static-
sensitive devices. This type of damage may reduce the life expectancy of the device.
Preventing electrostatic damage
To prevent electrostatic damage, observe the following precautions:
●Avoid hand contact by transporting and storing products in static-safe containers.
●Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
●Place parts on a grounded surface before removing them from their containers.
●Avoid touching pins, leads, or circuitry.
●Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods
Use one or more of the following methods when handling or installing electrostatic-sensitive parts:
●Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are exible straps with a minimum of 1 megohm +/- 10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
●Use heelstraps, toestraps, or bootstraps at standing workstations. Wear the straps on both feet when
standing on conductive oors or dissipating oor mats.
●Use conductive eld service tools.
●Use a portable eld service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer,
reseller, or service provider.
NOTE: For more information on static electricity, contact an HP authorized dealer, reseller, or service
provider.
38 Appendix A Electrostatic discharge
B Computer operating guidelines, routine
care, and shipping preparation
Computer operating guidelines and routine care
Follow these guidelines to properly set up and care for the computer and monitor:
●Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold.
●Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 in) clearance on all vented sides of
the computer and above the monitor to permit the required airow.
●Never restrict the airow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airow.
●Never operate the computer with any of the access panels or any of the expansion card slot covers
removed.
●Do not stack computers or place computers so near each other that they are subject to each other’s
recirculated or preheated air.
●If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be
provided on the enclosure, and the same operating guidelines listed above will still apply.
●Keep liquids away from the computer and keyboard.
●Never cover the ventilation slots with any type of material.
●Install or enable power management functions of the operating system or other software, including
sleep states.
●To clean the computer, rst turn o the computer.
●Disconnect AC power.
●Disconnect all powered external devices.
●Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airow.
●In addition to the standard care guidelines, to clean the healthcare model, use any of the following
germicidal wipe formulations to clean all exposed surfaces of the computer. Start with the display
and nish with any exible cables. Allow the computer to air-dry before use. (For more
information, see the directions provided by the manufacturer of the wipes.)
IMPORTANT: Do not use cleaners that contain any petroleum based materials such as benzene,
thinner, or any volatile substance to clean the display screen or cabinet. These chemicals may
damage the display.
Table B-1 Recommended Healthcare Edition All-in-One cleaning formulas
Recommended cleaning formulas
Benzyl-C12–18–alkyldimethyl ammonium chlorides: <0.1%, quaternary ammonium compounds, C12–14–
alkyl[(ethylphenyl)methyl]dimethyl, chlorides: <0.1%
Computer operating guidelines and routine care 39
Table B-1 Recommended Healthcare Edition All-in-One cleaning formulas (continued)
Recommended cleaning formulas
Isopropanol: 10–20%, benzyl-C12–18–alkyldimethyl ammonium chlorides: <0.5%, quaternary ammonium compounds,
C12–18–alkyl[(ethylphenyl)methyl]dimethyl, chlorides: <0.5%
Quaternary ammonium compounds, C12–18–alkyl[(ethylphenyl)methyl]dimethyl, chlorides: <0.5%, benzyl-C12–18–
alkyldimethyl ammonium chlorides: <0.5%
Isopropyl alcohol: 55%, alkyl dimethyl benzyl ammonium chlorides: 0.25%, alkyl (68% C12, 32% C14) dimethyl
ethylbenzyl ammonium chloride: 0.25%
Isopropanol: 10–20%, ethylene glycol monobutyl ether (2–butoxyethanol): 1–5%, diisobutylphenoxyethoxyethyl
dimethyl benzyl ammonium chloride: 0.1–0.5%
Sodium hypochlorite 0.1–1%
Cellulose: 10–30%, ethyl alcohol: 0.1–1%
Isopropanol: 30–40%, water 60–70%
NOTE: Contact your local HP sales representative for recommended brands of germicidal wipes
which have been tested for cleaning the computer.
IMPORTANT: Using cleaning methods or disinfectants that are not approved could damage the device.
Do not immerse the device in liquid.
Always follow the instructions provided by the cleaning product manufacturer.
Do not use petroleum-based cleaning uids, such as acetone.
Do not use abrasive cleaning aids or products.
Do not expose the device to temperatures above 70° C.
40 Appendix B Computer operating guidelines, routine care, and shipping preparation
Optical disc drive precautions
Be sure to observe the following guidelines while operating or cleaning the optical disc drive.
●Do not move the drive during operation. This may cause it to malfunction during reading.
●Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit. If
the temperature suddenly changes while the drive is on, wait at least one hour before you turn o the
power. If you operate the unit immediately, it may malfunction while reading.
●Avoid placing the drive in a location that is subject to high humidity, extreme temperatures, mechanical
vibration, or direct sunlight.
IMPORTANT: If any object or liquid falls into the drive, immediately unplug the computer and have it
checked by an authorized HP service provider.
Shipping preparation
Follow these suggestions when preparing to ship the computer:
1. Back up the hard drive les to an external storage device. Be sure that the backup media is not exposed
to electrical or magnetic impulses while stored or in transit.
NOTE: The hard drive locks automatically when the system power is turned o.
2. Remove and store all removable media.
3. Turn o the computer and external devices.
4. Disconnect the power cord from the AC outlet, and then from the computer.
5. Disconnect the system components and external devices from their power sources, and then from the
computer.
NOTE: Ensure that all boards are seated properly and secured in the board slots before shipping the
computer.
6. Pack the system components and external devices in their original packing boxes or similar packaging
with suicient packing material to protect them.
Optical disc drive precautions 41
C Accessibility
Accessibility
HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reected in
everything we do. Here are some examples of how we are putting dierences to work to create an inclusive
environment focused on connecting people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see
Finding the best assistive technology on page 43.
Our commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports our company's diversity objectives and helps us ensure that the benets of technology
are available to all.
Our accessibility goal is to design, produce, and market products and services that can be eectively used by
everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a
company. All HP managers and employees are expected to support these objectives and their implementation
in accordance with their roles and responsibilities:
●Raise the level of awareness of accessibility issues within our company, and provide our employees with
the training they need to design, produce, market, and deliver accessible products and services.
●Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
●Involve people with disabilities in the development of accessibility guidelines, and in the design and
testing of products and services.
●Document accessibility features and make information about our products and services publicly
available in an accessible form.
●Establish relationships with leading assistive technology and solution providers.
●Support internal and external research and development that will improve assistive technology relevant
to our products and services.
●Support and contribute to industry standards and guidelines for accessibility.
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,
education, and certication. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.
42 Appendix C Accessibility
HP is a founding member, and we joined to participate with other organizations to advance the eld of
accessibility. This commitment supports our company’s accessibility goal of designing, producing, and
marketing products and services that can be eectively used by people with disabilities.
IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specic situation—a variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You may choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will nd that
professionals qualied to do AT assessments come from many elds, including those licensed or certied in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certied or licensed, may also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
The following links provide information about accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specic assistive technology
features and product(s) most appropriate for your situation.
●HP Elite x3–Accessibility Options (Windows 10 Mobile)
●HP PCs–Windows 7 Accessibility Options
●HP PCs–Windows 8 Accessibility Options
●HP PC’s–Windows 10 Accessibility Options
●HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
●HP SlateBook PCs–Enabling Accessibility Features (Android 4.3, 4.2/Jelly Bean)
●HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
●HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 48.
Additional links to external partners and suppliers that may provide additional assistance:
●Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Oice)
●Google Products accessibility information (Android, Chrome, Google Apps)
Accessibility 43
●Assistive Technologies sorted by impairment type
●Assistive Technologies sorted by product type
●Assistive Technology vendors with product descriptions
●Assistive Technology Industry Association (ATIA)
Standards and legislation
Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specic to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specic
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multi-media, and self-contained closed products.
Mandate 376 – EN 301 549
The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard species the functional accessibility
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
●Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
●Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
●Understandable (by addressing readability, predictability, and input assistance)
●Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. This section
provides links to information about key legislation, regulations, and standards.
●United States
●Canada
●Europe
44 Appendix C Accessibility
●United Kingdom
●Australia
●Worldwide
United States
Section 508 of the Rehabilitation Act species that agencies must identify which standards apply to the
procurement of ICT, perform market research to determine the availability of accessible products and
services, and document the results of their market research. The following resources provide assistance in
meeting Section 508 requirements:
●www.section508.gov
●Buy Accessible
The U.S. Access Board is currently updating the Section 508 standards. This eort will address new
technologies and other areas where the standards need to be modied. For more information, go to Section
508 Refresh.
Section 255 of the Telecommunications Act requires telecommunications products and services to be
accessible to people with disabilities. FCC rules cover all hardware and software telephone network
equipment and telecommunications equipment used in the home or oice. Such equipment includes
telephones, wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and
special telecommunications services, including regular telephone calls, call waiting, speed dialing, call
forwarding, computer-provided directory assistance, call monitoring, caller identication, call tracing, and
repeat dialing, as well as voice mail and interactive voice response systems that provide callers with menus of
choices. For more information, go to Federal Communication Commission Section 255 information.
21st Century Communications and Video Accessibility Act (CVAA)
The CVAA updates federal communications law to increase the access of persons with disabilities to modern
communications, updating accessibility laws enacted in the 1980s and 1990s to include new digital,
broadband, and mobile innovations. Regulations are enforced by the FCC and documented as 47 CFR Part 14
and Part 79.
●FCC Guide on the CVAA
Other U.S. legislation and initiatives
●Americans with Disabilities Act (ADA), Telecommunications Act, the Rehabilitation Act and others
Canada
The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility
standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for
the involvement of persons with disabilities in the development of the accessibility standards. The rst
standard of the AODA is the customer service standard; however, standards for transportation, employment,
and information and communication are also being developed. The AODA applies to the Government of
Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or
organization that provides goods, services, or facilities to the public or other third parties and that has at
least one employee in Ontario; and accessibility measures must be implemented on or before January 1,
2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA).
Standards and legislation 45
Europe
EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility
requirements for public procurement of products and services in the ICT domain (European Commission
Mandate M 376, Phase 1)" has been released.
Background: The three European Standardization Organizations have set up two parallel project teams to
carry out the work specied in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support
of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."
ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the
work performed by STF333 (e.g., Terms of Reference, specication of the detailed work tasks, time plan for
the work, previous drafts, listing of comments received and means to contact the task force) can be found at
the Special Task Force 333.
The parts relating to the assessment of suitable testing and conformity schemes were carried out by a
parallel project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website.
The two projects are closely coordinated.
●CEN project team
●European Commission mandate for e-accessibility (PDF 46KB)
United Kingdom
The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind
and disabled users in the United Kingdom.
●W3C UK Policies
Australia
The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0.
All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new
standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000.
Worldwide
●JTC1 Special Working Group on Accessibility (SWG-A)
●G3ict: The Global Initiative for Inclusive ICT
●Italian accessibility legislation
●W3C Web Accessibility Initiative (WAI)
46 Appendix C Accessibility
Useful accessibility resources and links
The following organizations may be good resources for information about disabilities and age-related
limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
●American Association of People with Disabilities (AAPD)
●The Association of Assistive Technology Act Programs (ATAP)
●Hearing Loss Association of America (HLAA)
●Information Technology Technical Assistance and Training Center (ITTATC)
●Lighthouse International
●National Association of the Deaf
●National Federation of the Blind
●Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
●Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
●W3C Web Accessibility Initiative (WAI)
Educational institutions
●California State University, Northridge, Center on Disabilities (CSUN)
●University of Wisconsin - Madison, Trace Center
●University of Minnesota computer accommodations program
Other disability resources
●ADA (Americans with Disabilities Act) Technical Assistance Program
●Business & Disability network
●EnableMart
●European Disability Forum
●Job Accommodation Network
●Microsoft Enable
●U.S. Department of Justice - A Guide to disability rights Laws
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
Useful accessibility resources and links 47
Contacting support
NOTE: Support is in English only.
●Customers who are deaf or hard of hearing that have questions about technical support or accessibility
of HP products:
–Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
●Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
–Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
–Complete the Contact form for people with disabilities or age-related limitations.
48 Appendix C Accessibility
Index
A
access panel
removing 28
replacing 29
accessibility 42
accessibility needs assessment 43
additional information 26
adjustable height stand 9
adjustment 16
attaching 9
removing 9
assistive technology (AT)
nding 43
purpose 42
AT (assistive technology)
nding 43
purpose 42
B
battery replacement 32
bottom components 5
C
cables 11
connecting 11
disconnecting 12
components
bottom 5
FHD webcam 3
front 2
internal 30
IR webcam 3
rear 4
side 4
top 3
computer operating guidelines 39
connecting
cables 11
monitor 11
power cord 11
customer support, accessibility 48
D
disconnecting
cables 12
power cord 12
DisplayPort video adapter,
connecting 11
E
electrostatic discharge, preventing
damage 38
F
features
keyboard 6
overview 1
FHD webcam components 3
front components 2
G
grounding methods 38
H
hard drive
installing 35
removing 34
replacing 34
HP Assistive Policy 42
I
installation guidelines 26
installing
battery 32
memory 31
monitor 11
optical disc drive 36
internal components 30
International Association of
Accessibility Professionals 42
IR webcam components 3
K
keyboard
features 6
removing batteries 27
synchronizing wireless 23
L
lock
rear port cover 13
security cable 19
M
memory
installing 31
maximum 30
removing 31
slots 30
specications 30
monitor connection 11
mounting the computer 10
mouse
removing batteries 27
synchronizing wireless 23
O
optical disc drive
precautions 41
replacing 36
P
port cover 13
installing 14
power
connecting 19
disconnecting 12, 20
power cord
connecting 11
disconnecting 12
R
rear components 4
rear port cover 13
installing 14
removing 13
recline stand 7
adjustment 15
attaching 7
removing 8
removing
battery 32
Index 49
memory 31
optical disc drive 36
resources, accessibility 47
RFID asset tag 21
RFID reader 20
S
Section 508 accessibility standards
44, 45
security
rear port cover 13
rear port cover, installing 14
rear port cover, removing 13
security cable 19
serial number
location 6
setup, order of 7
shipping preparation 41
side components 4
SODIMM
identication 31
location 31
specications 30
specications, memory 30
standards and legislation,
accessibility 44
stands
adjustable height, attaching 9
adjustable height, removing 9
attaching and removing 7
positioning 15
recline, attaching 7
recline, removing 8
synchronizing wireless keyboard and
mouse 23
T
top components 3
V
ventilation guidelines 39
VESA mounting holes 10
W
warnings and cautions 26
webcam 20
FHD 3
Full High Denition 3
Infrared 3
IR 3
operation 20
Windows Hello 20
Windows Hello 20
50 Index