Getting started
- Finding information
Components
Network connections
Navigating the screen
Entertainment features
Managing power
Security
Maintenance
Backing up, restoring, and recovering
- Backing up information and creating recovery media
  - Using Windows tools for backing up
  - Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
- Restoring and recovering your system
Computer Setup (BIOS), TPM, and HP Sure Start
Using HP PC Hardware Diagnostics
Specifications
- Input power
- Operating environment
Electrostatic discharge
Accessibility
Index

HP ProBook 430 G8 i5-1135G7 4C FHD (1920x1080) UMA Iris Xe IR AG 250N 8GB 256GB nVME Windows 10 Home 1-1-1 User Manual

Displayed below is the user manual for ProBook 430 G8 i5-1135G7 4C FHD (1920x1080) UMA Iris Xe IR AG 250N 8GB 256GB nVME Windows 10 Home 1-1-1 by HP which is a product in the Notebooks category. This manual has pages.

Related Manuals

ASUS PORTATIL LAPTOP COMERCIAL EXPERTBOOK B1400 14 FHD/CORE I5 1135G7/8GB/DD 512GB M.2 NVME SSD/HDMI Manual

Lenovo M70q Gen 2 Tiny i3-10105T 8GB 256GB W10P Manual

Lenovo AIO M70a 21.5" Touch i5 8GB 256GB W10P Manual

Lenovo YG6 13 R5 5500U 8GB 256GB TEAL Manual

Lenovo IP3 15 R5 5625U 8GB 256GB BLUE Manual

Lenovo IP3 15 I5-1235U 8GB 256GB BLUE Manual

Lenovo IdeaCentre 5 14IOB6 i5-10400 16GB DDR4 2933 512GB SSD M.2 2280 PCIe NVMe Intel UHD Graphics 630 Mineral Grey Windows 10 Manual

User Guide

SUMMARY

This guide provides information about components, network connection, power management, security, backing up,

and more.

Legal information

Company, L.P.

AMD is a trademark of Advanced Micro Devices,

Inc. Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Celeron, Pentium, and Thunderbolt

are trademarks of Intel Corporation or its

subsidiaries in the U.S. and/or other countries.

Lync, Oice 365, Skype, and Windows are

either registered trademarks or trademarks

of Microsoft Corporation in the United States

and/or other countries. NVIDIA is a registered

trademark of NVIDIA Corporation in the U.S.

and other countries. The microSD Logo and

microSD are trademarks of SD-3C LLC. TILE and

the TILE design are trademarks of Tile, Inc. USB

Type-C® and USB-C® are registered trademarks

of USB Implementers Forum. DisplayPort™

and the DisplayPort™ logo are trademarks

owned by the Video Electronics Standards

Association (VESA®) in the United States and

other countries. Miracast® is a registered

trademark of Wi-Fi Alliance.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable

for technical or editorial errors or omissions

contained herein.

Third Edition: January 2022

First Edition: September 2020

Document Part Number: M11525-003

Product notice

This user guide describes features that are

common to most models. Some features might

not be available on your computer.

Not all features are available in all editions

or versions of Windows. Systems may

require upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows is automatically updated, which

is always enabled. High-speed internet

and Microsoft account required. ISP fees

may apply and additional requirements

may apply over time for updates. See

http://www.windows.com. If your product

ships with Windows in S Mode: Windows in

S Mode works exclusively with apps from

the Microsoft Store within Windows. Certain

default settings, features, and apps cannot

be changed. Some accessories and apps

that are compatible with Windows may not

work (including some antivirus, PDF writers,

driver utilities, and accessibility apps), and

performance may vary, even if you switch out

of S Mode. If you switch to Windows, you

cannot switch back to S Mode. Learn more at

Windows.com/SmodeFAQ.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

Manuals.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a

full refund of the price of the computer, please

contact your seller.

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices

described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place

the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as

pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the

skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter

comply with the user-accessible surface temperature limits dened by applicable safety standards.

iii

Processor conguration setting (select products only)

Important information about processor congurations.

IMPORTANT: Select computer products are congured with an Intel® Pentium® N35xx/N37xx series or a

Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer

is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2

processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory

reset to restore the original settings.

iv Processor conguration setting (select products only)

Table of contents

1 Getting started.......................................................................................................................................................................1

Finding information ...........................................................................................................................................................1

2 Components........................................................................................................................................................................... 3

Locating hardware .............................................................................................................................................................3

Locating software..............................................................................................................................................................3

Right...................................................................................................................................................................................3

Left.....................................................................................................................................................................................5

Display................................................................................................................................................................................6

Low blue light mode (select products only) ..............................................................................................................6

Keyboard area....................................................................................................................................................................8

Touchpad....................................................................................................................................................................8

Touchpad settings..............................................................................................................................................8

Adjusting touchpad settings......................................................................................................................8

Turning on the touchpad............................................................................................................................8

Touchpad components ......................................................................................................................................8

Lights..........................................................................................................................................................................9

Button, speakers, and ngerprint reader................................................................................................................10

Special keys..............................................................................................................................................................11

Action keys ...............................................................................................................................................................13

Hot keys (select products only) ...............................................................................................................................15

Bottom .............................................................................................................................................................................16

Rear .................................................................................................................................................................................16

Labels...............................................................................................................................................................................17

Inserting a microSD card (select products only) .............................................................................................................18

Inserting a microSD card..........................................................................................................................................18

Using Tile (select products only) .....................................................................................................................................19

3 Network connections...........................................................................................................................................................20

Connecting to a wireless network ...................................................................................................................................20

Using the wireless controls......................................................................................................................................20

Wireless button ...............................................................................................................................................20

Operating system controls ..............................................................................................................................20

Connecting to a WLAN..............................................................................................................................................21

Using HP Mobile Broadband (select products only) ................................................................................................22

Using GPS (select products only).............................................................................................................................22

Using Bluetooth wireless devices (select products only)........................................................................................22

Connecting Bluetooth devices .........................................................................................................................23

Using NFC to share information (select products only)...........................................................................................23

Connecting to a wired network........................................................................................................................................23

Connecting to a local area network (LAN) (select products only)...........................................................................24

Using HP LAN-Wireless Protection (select products only) ......................................................................................24

Using HP MAC Address Pass Through (select products only) .........................................................................................25

4 Navigating the screen ..........................................................................................................................................................26

Using touchpad and touch screen gestures ....................................................................................................................26

Tap............................................................................................................................................................................26

Two-nger pinch zoom............................................................................................................................................27

Two-nger slide (touchpad and precision touchpad) .............................................................................................27

Two-nger tap (touchpad and precision touchpad)................................................................................................27

Three-nger tap (touchpad and precision touchpad) .............................................................................................27

Four-nger tap (touchpad and precision touchpad) ...............................................................................................28

Three-nger swipe (touchpad and precision touchpad).........................................................................................28

Four-nger swipe (precision touchpad) ..................................................................................................................28

One-nger slide (touch screen) ...............................................................................................................................29

Using an optional keyboard or mouse.............................................................................................................................29

Using an on-screen keyboard (select products only)......................................................................................................29

5 Entertainment features .......................................................................................................................................................30

Using a camera (select products only) ............................................................................................................................30

Using audio ......................................................................................................................................................................30

Connecting speakers................................................................................................................................................30

Connecting headphones ..........................................................................................................................................30

Connecting headsets ...............................................................................................................................................31

Using sound settings ...............................................................................................................................................31

Viewing or changing sound settings ...............................................................................................................31

Using the control panel to view and control audio settings ...........................................................................31

Using video.......................................................................................................................................................................32

Connecting a DisplayPort device using a USB Type-C cable (select products only) ...............................................32

Connecting video devices using an HDMI cable (select products only)...................................................................33

Connecting a high-denition TV or monitor using HDMI.................................................................................33

Setting up HDMI audio .....................................................................................................................................34

Turning on HDMI audio.............................................................................................................................34

Turning o HDMI audio ............................................................................................................................34

Discovering and connecting wired displays using MultiStream Transport.............................................................35

Connecting displays to computers with AMD or NVIDIA graphics (with an optional hub) ..............................35

Connecting displays to computers with Intel graphics (with an optional hub) ..............................................35

Connecting displays to computers with Intel graphics (with a built-in hub) ..................................................35

Discovering and connecting to Miracast-compatible wireless displays (select products only) .............................36

Using data transfer..........................................................................................................................................................36

Connecting devices to a USB Type-C port (select products only) ...........................................................................36

6 Managing power...................................................................................................................................................................38

Using Sleep and Hibernation ..........................................................................................................................................38

Initiating and exiting Sleep......................................................................................................................................38

Initiating and exiting Hibernation (select products only) .......................................................................................39

Shutting down (turning o) the computer......................................................................................................................39

Using the Power icon .......................................................................................................................................................40

Running on battery power...............................................................................................................................................40

Using HP Fast Charge (select products only)...........................................................................................................40

Displaying battery charge........................................................................................................................................40

Finding battery information in HP Support Assistant (select products only).........................................................41

Conserving battery power .......................................................................................................................................41

Identifying low battery levels..................................................................................................................................41

Resolving a low battery level...................................................................................................................................41

Resolving a low battery level when external power is available ....................................................................42

Resolving a low battery level when no power source is available..................................................................42

Resolving a low battery level when the computer cannot exit Hibernation...................................................42

Factory-sealed battery ............................................................................................................................................42

Running on external power .............................................................................................................................................42

7 Security ................................................................................................................................................................................44

Protecting the computer..................................................................................................................................................44

Using passwords..............................................................................................................................................................45

Setting passwords in Windows................................................................................................................................45

Setting passwords in Computer Setup ....................................................................................................................45

Managing a BIOS administrator password ..............................................................................................................46

Setting a new BIOS administrator password...................................................................................................46

Changing a BIOS administrator password .......................................................................................................47

Deleting a BIOS administrator password.........................................................................................................47

Entering a BIOS administrator password ........................................................................................................48

Using DriveLock Security Options............................................................................................................................48

Selecting Automatic DriveLock (select products only)....................................................................................48

Enabling Automatic DriveLock.................................................................................................................48

Disabling Automatic DriveLock................................................................................................................49

Entering an Automatic DriveLock password............................................................................................49

Selecting manual DriveLock ............................................................................................................................50

Setting a DriveLock master password.....................................................................................................50

Enabling DriveLock and setting a DriveLock user password ..........................................................................51

Disabling DriveLock .........................................................................................................................................51

Entering a DriveLock password .......................................................................................................................52

Changing a DriveLock password .....................................................................................................................52

Windows Hello (select products only) .............................................................................................................................52

Using antivirus software..................................................................................................................................................53

Using rewall software....................................................................................................................................................53

Installing software updates.............................................................................................................................................53

Using HP Client Security (select products only) ..............................................................................................................54

Using HP TechPulse (select products only) .....................................................................................................................54

Using an optional security cable (select products only) .................................................................................................54

Using a ngerprint reader (select products only) ...........................................................................................................54

8 Maintenance.........................................................................................................................................................................56

Improving performance...................................................................................................................................................56

vii

Using Disk Defragmenter.........................................................................................................................................56

Using Disk Cleanup...................................................................................................................................................56

Using HP 3D DriveGuard (select products only) ......................................................................................................56

Identifying HP 3D DriveGuard status...............................................................................................................57

Updating programs and drivers.......................................................................................................................................57

Cleaning your computer...................................................................................................................................................57

Enabling HP Easy Clean (select products only) .......................................................................................................57

Removing dirt and debris from your computer.......................................................................................................58

Cleaning your computer with a disinfectant ...........................................................................................................58

Caring for wood veneer (select products only) .......................................................................................................59

Traveling with or shipping your computer ......................................................................................................................59

9 Backing up, restoring, and recovering.................................................................................................................................61

Backing up information and creating recovery media ....................................................................................................61

Using Windows tools for backing up .......................................................................................................................61

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................61

Restoring and recovering your system............................................................................................................................61

Creating a system restore .......................................................................................................................................62

Restoring and recovery methods ............................................................................................................................62

Recovering using HP Recovery media .....................................................................................................................62

Changing the computer boot order .........................................................................................................................63

Using HP Sure Recover (select products only).........................................................................................................63

10 Computer Setup (BIOS), TPM, and HP Sure Start ..............................................................................................................64

Using Computer Setup.....................................................................................................................................................64

Navigating and selecting in Computer Setup .........................................................................................................64

Restoring factory settings in Computer Setup........................................................................................................64

Updating the BIOS....................................................................................................................................................65

Determining the BIOS version..........................................................................................................................65

Preparing for a BIOS update ............................................................................................................................65

Downloading a BIOS update ....................................................................................................................66

Installing a BIOS update...........................................................................................................................66

Changing the boot order using the f9 prompt ........................................................................................................66

TPM BIOS settings (select products only) .......................................................................................................................67

Using HP Sure Start (select products only) .....................................................................................................................67

11 Using HP PC Hardware Diagnostics ...................................................................................................................................68

Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................68

Using an HP PC Hardware Diagnostics Windows hardware failure ID code ............................................................68

Accessing HP PC Hardware Diagnostics Windows...................................................................................................68

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) ...........68

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................69

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....................69

Downloading HP PC Hardware Diagnostics Windows .............................................................................................69

Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........................................69

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ......................................69

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)........70

viii

Installing HP PC Hardware Diagnostics Windows....................................................................................................70

Using HP PC Hardware Diagnostics UEFI .........................................................................................................................70

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code....................................................................70

Starting HP PC Hardware Diagnostics UEFI .............................................................................................................71

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ....................................................................71

Downloading the latest HP PC Hardware Diagnostics UEFI version ...............................................................71

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..........72

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .........................................................72

Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................................72

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version..................................................72

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.................................72

Customizing Remote HP PC Hardware Diagnostics UEFI settings ..........................................................................72

12 Specications.....................................................................................................................................................................74

Input power......................................................................................................................................................................74

Operating environment ...................................................................................................................................................75

13 Electrostatic discharge ......................................................................................................................................................76

14 Accessibility .......................................................................................................................................................................77

HP and accessibility .........................................................................................................................................................77

Finding the technology tools you need ...................................................................................................................77

The HP commitment................................................................................................................................................77

International Association of Accessibility Professionals (IAAP) .............................................................................78

Finding the best assistive technology.....................................................................................................................78

Assessing your needs ......................................................................................................................................78

Accessibility for HP products ...........................................................................................................................78

Standards and legislation................................................................................................................................................79

Standards.................................................................................................................................................................79

Mandate 376 – EN 301 549..............................................................................................................................79

Web Content Accessibility Guidelines (WCAG) .................................................................................................79

Legislation and regulations.....................................................................................................................................80

Useful accessibility resources and links..........................................................................................................................80

Organizations...........................................................................................................................................................80

Educational institutions...........................................................................................................................................80

Other disability resources........................................................................................................................................81

HP links ....................................................................................................................................................................81

Contacting support ..........................................................................................................................................................81

Index ........................................................................................................................................................................................82

Getting started1

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to

learn about best practices after you set up your computer and where to nd additional HP resources.

After you set up and register the computer, HP recommends the following steps to get the most out of your

smart investment:

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the

Windows key on your keyboard. Pressing the Windows key again returns you to the previous screen.

●Connect to the internet—Set up your wired or wireless network so that you can connect to the internet.

For more information, see Network connections on page 20.

●Update your antivirus software—Protect your computer from damage caused by viruses. The software is

preinstalled on the computer. For more information, see Using antivirus software on page 53.

●Get to know your computer—Learn about your computer features. See Components on page 3 and

Navigating the screen on page 26 for additional information.

●Find installed software—Access a list of the software preinstalled on the computer:

Select the Start button.

‒ or –

Right-click the Start button, and then select Apps and Features.

●Back up your hard drive—Create recovery discs or a recovery USB ash drive to back up your hard drive.

See Backing up, restoring, and recovering on page 61.

●Access HP Support Assistant app—For quick online support, open the HP Support Assistant app (select

products only). HP Support Assistant optimizes computer performance and resolves problems using the

latest software updates, diagnostic tools, and guided assistance. Select the Search icon in the taskbar,

type support in the search box, and then select HP Support Assistant.

Finding information

To locate resources that provide product details, how-to information, and more, use this table.

Table 1-1 Additional information

Resource Contents

Setup Instructions ●Overview of computer setup and features

HP support

For HP support, go to http://www.hp.com/support, and

follow the instructions to nd your product.

‒ or –

●Online chat with an HP technician

●Support telephone numbers

●Replacement parts videos (select products only)

●Maintenance and service guides

Getting started 1

Table 1-1 Additional information (continued)

Resource Contents

Select the Search icon (select products only) in the taskbar,

type support in the search box, and then select HP

Support Assistant.

‒ or –

Select the question mark icon (select products only) in the

taskbar search box, and then select Support.

●HP service center locations

Safety & Comfort Guide

To access this guide:

▲Select the Search icon (select products only) in the

taskbar, type HP Documentation in the search

box, and then select HP Documentation.

‒ or –

▲Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the internet

to access the latest version of the user guide.

●Proper workstation setup

●Guidelines for posture and work habits that increase your comfort

and decrease your risk of injury

●Electrical and mechanical safety information

Regulatory, Safety, and Environmental Notices

To access this document:

▲Select the Search icon (select products only) in the

taskbar, type HP Documentation in the search

box, and then select HP Documentation.

●Important regulatory notices, including information about proper

battery disposal, if needed.

Limited Warranty*

To access this document:

▲Select the Search icon (select products only) in the

taskbar, type HP Documentation in the search

box, and then select HP Documentation.

‒ or –

▲Go to http://www.hp.com/go/orderdocuments.

IMPORTANT: You must be connected to the internet

to access the latest version of the user guide.

●Specic warranty information about this computer

*You can nd your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In

some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided

in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacic, you

can write to HP at POD, PO Box 161, Kitchener Road Post Oice, Singapore 912006. Include your product name, and your name, phone

number, and postal address.

2 Chapter 1 Getting started

Components2

Your computer features top-rated components. This chapter provides details about your components, where

they are located, and how they work.

Locating hardware

Use these instructions to nd out what hardware is installed on your computer.

▲Select the Search icon (select products only) in the taskbar, type device manager in the search box,

and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc

(select products only).

Locating software

Use these instructions to nd out what software is installed on your computer:

▲Right-click the Start button, and then select Apps and Features.

Right

Use the illustration and table to identify the components on the right side of the computer.

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) HDMI port Connects an optional video or audio device, such as a

high-denition television, any compatible digital or audio

component, or a high-speed High Denition Multimedia

Interface (HDMI) device.

Components 3

Table 2-1 Right-side components and their descriptions (continued)

Component Description

(2) USB SuperSpeed 5 Gbps port with HP Sleep and

Charge

Connects a USB device, provides high-speed data transfer, and

charges small devices (such as a smartphone), even when the

computer is o.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small external

device.

(3) USB Type-C® power connector port,

SuperSpeed 5 Gbps port, and DisplayPort™

output (select products only)

Connects an AC adapter that has a USB Type-C connector,

supplying power to the computer and, if needed, charging the

computer battery.

– and –

Connects a USB device, provides high-speed data transfer,

and (for select products) charges small devices (such as a

smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small external

device.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort output.

(4) Battery light When AC power is connected:

●White: The battery charge is greater than 90 percent.

●Amber: The battery charge is from 0 to 90 percent.

●O: The battery is not charging.

When AC power is disconnected (battery not charging):

●Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level,

the battery light begins blinking rapidly.

●O: The battery is not charging.

(5) Power connector Connects an AC adapter.

(6) microSD™ memory card reader Reads optional memory cards that store, manage, share, or

access information.

To insert a card:

1. Hold the card label-side up, with the connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲Press in on the card, and then remove it from the memory

card reader.

4 Chapter 2 Components

Table 2-1 Right-side components and their descriptions (continued)

Component Description

(7) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects

an optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, see the Regulatory, Safety,

and Environmental Notices.

To access this guide:

▲Select the Search icon (select products only) in the taskbar,

type HP Documentation in the search box, and then

select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(8) USB SuperSpeed 5 Gbps port Connects a USB device, provides high-speed data transfer,

and (for select products) charges small devices (such as a

smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small external

device.

Left

Use the illustration and table to identify the components on the left side of the computer.

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it might not prevent the computer from being mishandled or

stolen.

(2) USB SuperSpeed 5 Gbps powered port Connects and supplies power to a USB device, provides high

speed data transfer, and (for select products) charges small

Left 5

Table 2-2 Left-side components and their descriptions (continued)

Component Description

devices (such as a smartphone) when the computer is on or in

Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small external

device.

(3) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects

an optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, see the Regulatory, Safety,

and Environmental Notices.

To access this guide:

▲Select the Search icon (select products only) in the taskbar,

type HP Documentation in the search box, and then

select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(4) microSD memory card reader Reads optional memory cards that store, manage, share, or

access information.

To insert a card:

1. Hold the card label-side up, with the connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲Press in on the card, and then remove it from the memory

card reader.

(5) RJ-45 (network) jack/status lights Connects a network cable.

●Green (left): The network is connected.

●Amber (right): Activity is occurring on the network.

Display

Use the illustration and table to identify the display components.

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.

Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or

for reading.

6Chapter 2 Components

NOTE: Refer to the illustration that most closely matches your computer.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper

workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort

Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is

available on the web at http://www.hp.com/ergo.

Table 2-3 Display components and their descriptions

Component Description

(1) Internal microphones Record sound.

(2) Camera light (select products only) On: The camera is in use.

(3) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. To

use your camera, see Using a camera (select products only) on page

30. Some cameras also allow a facial recognition logon to Windows,

instead of a password logon. For more information, see Windows

Hello (select products only) on page 52.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

(4) Camera privacy cover (select products only) By default, the camera lens is uncovered, but you can slide the

camera privacy cover to block the camera's view. To use the camera,

slide the camera privacy cover in the opposite direction to reveal the

lens.

NOTE: If you have both front-facing and rear-facing cameras, when

one camera lens is revealed and ready to use, the other is concealed.

(5) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(6) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide

area networks (WWANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP

Documentation.

Low blue light mode (select products only) 7

Keyboard area

Keyboards can vary by language.

NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand,

tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.

Touchpad

The touchpad settings and components are described here.

Touchpad settings

You learn how to adjust the touchpad settings and components here.

Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.

1. Select the Search icon (select products only) in the taskbar, type touchpad settings in the search

box, and then press enter.

2. Choose a setting.

Turning on the touchpad

Follow these steps to turn on the touchpad.

1. Select the Search icon (select products only) in the taskbar, type touchpad settings in the search

box, and then press enter.

2. Using an external mouse, click the Touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the

touchpad button. Then press the spacebar to select the button.

Touchpad components

Use the illustration and table to identify the touchpad components.

8 Chapter 2 Components

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your nger gestures to move the pointer or activate items

on the screen.

NOTE: For more information, see Using touchpad and touch

screen gestures on page 26.

(2) Left control zone Textured area that allows you to perform additional gestures.

(3) Right control zone Textured area that allows you to perform additional gestures.

Lights

Use the illustration and table to identify the lights on the computer.

NOTE: Refer to the illustration that most closely matches your computer.

Lights 9

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing.

(3) Mute light ●On: Computer sound is o.

●O: Computer sound is on.

(4) Microphone mute light ●On: Microphone is o.

●O: Microphone is on.

(5) Power light ●On: The computer is on.

●Blinking (select products only): The computer is in the Sleep

state, a power-saving state. The computer shuts o power

to the display and other unnecessary components.

●O: Depending on your computer model, the computer is

o, in Hibernation, or in Sleep. Hibernation is the power

saving state that uses the least amount of power.

(6) Fn lock light On: The fn key is locked. For more information, see Hot keys

(select products only) on page 15.

(7) Num lk light On: Num lk is on.

Button, speakers, and ngerprint reader

Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below

the keyboard.

NOTE: Refer to the illustration that most closely matches your computer.

IMPORTANT: To verify that your computer supports ngerprint reader sign-in, select the Search icon (select

products only) in the taskbar, type Sign-in options in the search box, and then follow the on-screen

instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a

ngerprint reader.

10 Chapter 2 Components

Table 2-6 Button, speakers, and ngerprint reader and their descriptions

Component Description

(1) Speakers Produce sound.

(2) Power button ●When the computer is o, press the button briey to turn on

the computer.

●When the computer is on, press the button briey to initiate

Sleep.

●When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

●When the computer is in Hibernation, press the button

briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button for at

least 4 seconds to turn o the computer.

To learn more about your power settings, use the Power icon.

●Right-click the Power icon and then, depending on

your product, select Power and sleep settings or Power

Options.

(3) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password

logon.

▲Swipe down across the ngerprint reader. See Windows

Hello (select products only) on page 52 for details.

IMPORTANT: To prevent ngerprint logon issues, make

sure when you register your ngerprint that all sides of your

nger are registered by the ngerprint reader.

Special keys

Use the illustration and table to identify the special keys.

NOTE: Refer to the illustration that most closely matches your computer.

Special keys 11

Table 2-7 Special keys and their descriptions

Component Description

(1) Action keys Execute frequently used system functions.

See Action keys on page 13.

(2) esc key Displays system information when pressed in combination with

the fn key.

(3) fn key Executes frequently used system functions when pressed in

combination with another key. Such key combinations are called

hot keys.

See Hot keys (select products only) on page 15.

(4) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(5) Power button ●When the computer is o, press the button briey to turn

on the computer.

●When the computer is on, press the button briey to

initiate Sleep.

●When the computer is in the Sleep state, press the button

briey to exit Sleep (select products only).

●When the computer is in Hibernation, press the button

briey to exit Hibernation.

IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button for

at least 4 seconds to turn o the computer.

To learn more about your power settings, use the Power icon.

●Right-click the Power icon and then, depending on

your product, select Power and sleep settings or Power

Options.

(6) Windows application key Displays options for a selected object.

12 Chapter 2 Components

Table 2-7 Special keys and their descriptions (continued)

Component Description

(7) num lk key Turns the embedded numeric keypad on and o when pressed in

combination with the fn key.

– or –

Turns the embedded numeric keypad on and o.

– or –

Alternates between the navigational and numeric functions on

the integrated numeric keypad.

(8) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When

num lk is pressed, the integrated keypad can be used like an

external numeric keypad.

NOTE: If the keypad function is active when the computer is

turned o, that function is reinstated when the computer is

turned back on.

Action keys

Action keys perform specic functions and vary by computer. To determine which keys are on your computer,

look at the icons on your keyboard and match them to the descriptions in this table.

▲To use an action key, press and hold the key.

NOTE: On some products, you must press the fn key in combination with the action key.

Table 2-8 Action keys and their descriptions

Icon Description

Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or

darker environments. Press the key again to turn o the privacy screen.

NOTE: This feature is available only on select products. If the feature is not available on your computer, a

message is displayed when you press this key.

NOTE: To quickly turn on the highest privacy setting, press fn+p.

Decreases the screen brightness incrementally as long as you hold down the key.

Action keys 13

Table 2-8 Action keys and their descriptions (continued)

Icon Description

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard

backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer),

to low, to o. After you adjust the keyboard backlight setting, the backlight will revert to your previous

setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of

inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad (select products only). To

conserve battery power, turn o this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Opens the “How to get help in Windows” webpage.

Mutes or restores speaker sound.

Turns the wireless feature on or o.

NOTE: A wireless network must be set up before a wireless connection is possible.

Turns the touchpad on or o.

Turns the touchpad and touchpad light on and o.

Switches the screen image among display devices connected to the system. For example, if a monitor is

connected to the computer, repeatedly pressing the key alternates the screen image from computer display

to monitor display to simultaneous display on both the computer and the monitor.

14 Chapter 2 Components

Table 2-8 Action keys and their descriptions (continued)

Icon Description

Initiates Sleep, which saves your information in system memory. The display and other system components

turn o and power is conserved. To exit Sleep, briey press the power button.

IMPORTANT: To reduce the risk of information loss, save your work before initiating Sleep.

Provides quick access to your Skype for Business calendar.

NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Oice

365® servers.

Turns the screen sharing function on or o.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365

servers.

●Answers a call.

●Starts a call during a 1-on-1 chat.

●Places a call on hold.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365

servers.

●Ends a call.

●Declines incoming calls.

●Ends screen sharing.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Oice 365

servers.

Executes frequently used tasks. Some tasks might not be available on all products.

●Opens an application, le, or website

●Enters frequently used text into a permanent clipboard

●Ability to change system proles

●Ability to change system properties

●Executes user-dened key sequences

NOTE: The action key feature is enabled at the factory. On select products only, you can disable this feature

by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have

disabled the action key feature, you can still perform each function by pressing the fn key in combination

with the appropriate action key.

Hot keys (select products only)

A hot key is the combination of the fn key and another key. Use the table to identify the hot keys.

To use a hot key:

▲Press the fn key, and then press one of the keys listed in the following table.

Hot keys (select products only) 15

Table 2-9 Hot keys and their descriptions

Key Description

C Turns on scroll lock.

E Turns on the insert function.

R Breaks the operation.

S Sends a programing query.

W Pauses the operation.

Bottom

Use the illustration and table to identify the bottom components.

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-10 Bottom component and description

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to

cycle on and o during routine operation.

Rear

Use the illustration and table to identify the rear components.

16 Chapter 2 Components

Table 2-11 Rear component and descriptions

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal

fan to cycle on and o during routine operation.

Labels

The labels aixed to the computer provide information you might need when you troubleshoot system

problems or travel internationally with the computer. Labels might be in paper form or imprinted on the

product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a

tablet kickstand.

●Service label—Provides important information to identify your computer. When contacting support, you

might be asked for the serial number, the product number, or the model number. Locate this information

before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

Table 2-12 Service label components

Component

(1) Serial number

(2) Product ID

(3) HP product name

Labels 17

Table 2-13 Service label components

Component

(1) HP product name

(2) Product ID

(3) Serial number

(4) Warranty period

Table 2-14 Service label components

Component

(1) HP product name

(2) Warranty period

(3) Product ID

(4) Serial number

●Regulatory labels—Provide regulatory information about the computer.

●Wireless certication labels—Provide information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Inserting a microSD card (select products only)

On select products, you can insert a microSD card.

Inserting a microSD card

Insert a microSD card by following these steps.

1. Position the computer display-side up on a at surface.

2. Press in gently on the SIM card access tray to disengage the SIM lock, and the tray will pop out of the slot

(1).

3. Remove the tray (2) from the computer and insert the card (3).

18 Chapter 2 Components

4. Replace the tray in the computer. Press in gently on the tray (4) until it is rmly seated.

To remove the SIM card, press in gently on the SIM card access tray to disengage the SIM lock, and the tray will

pop out of the slot. Remove the SIM card. Replace the tray in the computer and press in gently on the tray until

it is rmly seated.

Using Tile (select products only)

Some computers include a Tile™ Bluetooth® device that can help nd your computer even when it is o or in

the Sleep state. The Tile device operates in combination with the Tile software on your computer.

NOTE: The limit of the Tile Bluetooth signal is approximately 76 m (250 feet).

To use the Tile features on your computer:

1. Select the Start menu, and then select the Tile app.

2. Follow the on-screen instructions to create a Tile account and activate your Tile features.

Using Tile (select products only) 19

Network connections3

Your computer can travel with you wherever you go. But even at home, you can explore the globe and access

information from millions of websites by using your computer and a wired or wireless network connection.

This chapter helps you get connected to that world.

Connecting to a wireless network

Your computer might be equipped with one or more wireless devices.

●WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi

networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,

restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your

computer communicates with a wireless router or a wireless access point.

●HP Mobile Broadband Module (select products only)—A wireless wide area network (WWAN) device that

gives you wireless connectivity over a much larger area. Mobile network operators install base stations

(similar to cell phone towers) throughout large geographic areas, eectively providing coverage across

entire states, regions, or even countries.

●Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device

communicates directly with other devices, and devices must be relatively close together—typically within

10 m (approximately 33 ft) of each other.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features.

●Wireless button (also called airplane mode key or wireless key)

●Operating system controls

Wireless button

The computer might have a wireless button, one or more wireless devices, and one or two wireless lights. All

the wireless devices on your computer are enabled at the factory.

The wireless light indicates the overall power state of your wireless devices, not the status of individual

devices.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and

diagnose and repair network problems.

Depending on your computer model, you have several methods to access operating system controls:

Select the Search icon (select products only) from the taskbar, type control panel, select Control Panel,

and then select Network and Sharing Center.

– or –

20 Chapter 3 Network connections

On the taskbar, select the network status icon, and then select Network & Internet settings.

– or –

On the taskbar, right-click the network status icon, and then select Network and Internet settings.

Connecting to a WLAN

Before you can connect to a WLAN with this procedure, you must rst set up internet access.

NOTE: When you are setting up internet access in your home, you must establish an account with an

internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will

help set up the modem, install a network cable to connect your wireless router to the modem, and test the

internet service.

1. Be sure that the WLAN device is on.

2. On the taskbar, select the network status icon, and then connect to one of the available networks.

‒ or –

On the taskbar, select the network status icon, and then select the right arrow icon next to the Wi-Fi

button to see the available networks.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and

then select Next to complete the connection.

NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point.

NOTE: Depending on your computer model, if you do not see the WLAN that you want to connect to,

follow one of these methods:

1. On the taskbar, right-click the network status icon, and then select Open Network & Internet

settings (select products only) or Network and Internet settings.

‒ or –

On the taskbar, select the network status icon, and then select Network & Internet settings.

2. Under the Change your network settings section, select Network and Sharing Center.

‒ or –

Select WiFi, and then select Manage known networks.

3. Select Set up a new connection or network.

‒ or –

Select the Add network button.

A list of options is displayed, which allows you to manually search for and connect to a network or

to create a new network connection.

3. Follow the on-screen instructions to complete the connection.

Connecting to a WLAN 21

After the connection is made, select the network status icon at the far right of the taskbar to verify the name

and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation,

router manufacturer, and interference from other electronic devices or structural barriers such as walls and

oors.

Using HP Mobile Broadband (select products only)

Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer,

when used with a mobile operator’s network, gives you the freedom to connect to the internet, send email, or

connect to your corporate network without the need for Wi-Fi hotspots.

You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile

broadband service. The number might be printed on a label located on the bottom of your computer, inside

the battery bay, under the service door, or on the back of the display.

1. On the taskbar, select or right-click (select products only) the network status icon.

2. Select Network & Internet settings or Network and Internet settings (select products only).

3. Under the Network & Internet section or the Network and Internet settings (select products only), select

Cellular, and then select Advanced Options.

Some mobile network operators require the use of a SIM card. A SIM card contains basic information about

you, such as a personal identication number (PIN), as well as network information. Some computers include

a SIM card that is preinstalled. If the SIM card is not preinstalled, it might be provided in the HP Mobile

Broadband information that is included with your computer or the mobile network operator might provide it

separately from the computer.

For information about HP Mobile Broadband and how to activate service with a preferred mobile network

operator, see the HP Mobile Broadband information included with your computer.

Using GPS (select products only)

Your computer might be equipped with a Global Positioning System (GPS) device. GPS satellites deliver

location, speed, and direction information to GPS-equipped systems. To enable GPS, be sure that location is

enabled under the Windows privacy setting.

1. Select the Search icon (select products only) from the taskbar, type location , and then select

Location privacy settings.

2. Follow the on-screen instructions for using location settings.

Using Bluetooth wireless devices (select products only)

A Bluetooth device provides short-range wireless communications that replace the physical cable connections

that traditionally link electronic devices.

●Computers (desktop, notebook)

●Phones (cellular, cordless, smartphone)

●Imaging devices (printer, camera)

●Audio devices (headset, speakers)

●Mouse

22 Chapter 3 Network connections

●External keyboard

Connecting Bluetooth devices

Before you can use a Bluetooth device, you must establish a Bluetooth connection.

1. Select the Search icon (select products only) from the taskbar, type bluetooth, and then select

Bluetooth and other devices settings.

2. Turn on Bluetooth, if it is not already turned on.

3. Select Add Bluetooth or other device (select products only) or Add device, and then in the Add a device

dialog box, select Bluetooth.

4. Select your device from the list, and then follow the on-screen instructions.

NOTE: If the device requires verication, a pairing code is displayed. On the device that you are adding,

follow the on-screen instructions to verify that the code on your device matches the pairing code. For more

information, see the documentation provided with the device.

NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some

devices might have additional requirements; see the documentation provided with the device.

Using NFC to share information (select products only)

Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information

between two NFC-enabled devices. Information is transferred from the tapping area (antenna) of one device

to another. With NFC and supported apps, you can share websites, transfer contact information, transfer

payments, and print on NFC-enabled printers.

NOTE: To locate the tapping area on your computer, see Components on page 3.

1. Conrm that the NFC function is enabled.

●Select the Search icon (select products only) from the taskbar, type wireless, and then select

Turn wireless devices on or o.

●Conrm that the selection for NFC is On.

2. Tap the NFC tapping area with an NFC-enabled device. You might hear a sound when the devices connect.

NOTE: To nd the location of the antenna on the other NFC device, see your device instructions.

3. Follow any on-screen instructions to continue.

Connecting to a wired network

Select products might allow a local area network (LAN) connection, which uses a network cable. The cable is

sold separately.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not plug a telephone

cable into an RJ-45 (network) jack.

Connecting Bluetooth devices 23

Connecting to a local area network (LAN) (select products only)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of

working wirelessly) or if you want to connect to an existing network at your oice.

To connect the network cable, follow these steps:

NOTE: A feature called HP LAN-Wireless Protection might be enabled on your computer. It closes your

wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP

LAN-Wireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 24.

If there is no RJ-45 port on the computer, connecting to a LAN requires a network cable and a network jack or

an optional docking device or expansion product.

1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or

expansion product.

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Using HP LAN-Wireless Protection (select products only)

In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from

unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN

connection is turned o when the computer is connected directly to a LAN.

To turn on and customize HP LAN-Wireless Protection:

1. Start Computer Setup (BIOS).

●Computers or tablets with keyboards:

▲Turn on or restart the computer, and before the HP logo appears, press f10 to enter Computer

Setup.

●Tablets without keyboards:

24 Chapter 3 Network connections

▲Turn on or restart the tablet, and then quickly hold down the volume down button until the

Startup menu is displayed. Tap f10 to enter Computer Setup.

2. Select Advanced, and then select Built-in Device Options.

3. Select the check box for LAN/WLAN Auto Switching, LAN/WWAN Auto Switching, or both to turn o WLAN

connections, WWAN connections, or both when connected to a LAN network.

4. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes take eect when the computer restarts.

Using HP MAC Address Pass Through (select products only)

MAC Address Pass Through provides a customizable way of identifying your computer and its communications

on networks. This system MAC address provides unique identication even when your computer is connected

through a network adapter. This address is enabled by default.

To customize MAC Address Pass Through:

1. Start Computer Setup (BIOS).

●Computers or tablets with keyboards:

▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

●Tablets without keyboards:

▲Turn on or restart the tablet, and then quickly hold down the volume down button until the

Startup menu is displayed. Tap f10 to enter Computer Setup.

2. Select Advanced, and then select MAC Address Pass Through.

3. In the box to the right of Host Based MAC Address, select either System Address to enable MAC address

Pass Through or Custom Address to customize the address.

4. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then

press enter to save the address.

5. If the computer has an embedded LAN and you would like to use the embedded MAC address as the

system MAC address, select Reuse Embedded LAN Address.

‒ or –

Select Main, select Save Changes and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes take eect when the computer restarts.

Using HP MAC Address Pass Through (select products only) 25

Navigating the screen4

Depending on your computer model, you can navigate the computer screen using one or more methods.

●Use touch gestures directly on the computer screen.

●Use touch gestures on the touchpad.

●Use an optional mouse or keyboard (purchased separately).

●Use an on-screen keyboard.

●Use a pointing stick.

Using touchpad and touch screen gestures

The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.

You can also use the left and right touchpad buttons as you would use the corresponding buttons on an

external mouse.

To navigate a touch screen (select products only), touch the screen directly using gestures described in this

chapter. To customize gestures and see videos of how they work, select the Search icon (select products only)

in the taskbar, type control panel in the search box, select Control Panel, and then select Hardware and

Sound. Under Devices and Printers, select Mouse.

Some products include a precision touchpad, which provides enhanced gesture functionality. To determine

if you have a precision touchpad and nd additional information, follow these steps, depending on your

computer:

●Select Start, select Settings, select Devices, and then select Touchpad.

- or -

●Select Start, select Settings, select Bluetooth & Devices, select Devices, and then select Touchpad.

NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.

Tap

Point to an item on the screen, and then tap one nger on the touchpad zone or touch screen to select the

item. Double-tap an item to open it.

26 Chapter 4 Navigating the screen

Two-nger pinch zoom

Use the two-nger pinch zoom to zoom out or in on images or text.

●Zoom out by placing two ngers apart on the touchpad zone or touch screen and then moving your

ngers together.

●Zoom in by placing two ngers together on the touchpad zone or touch screen and then moving your

ngers apart.

Two-nger slide (touchpad and precision touchpad)

Place two ngers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up,

down, or sideways on a page or image.

Two-nger tap (touchpad and precision touchpad)

Tap two ngers on the touchpad zone to open the options menu for the selected object.

NOTE: The two-nger tap performs the same function as right-clicking with a mouse.

Three-nger tap (touchpad and precision touchpad)

By default, the three-nger tap opens the taskbar search box. Tap three ngers on the touchpad zone to

perform the gesture.

Two-nger pinch zoom 27

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,

and then select Touchpad. Under Three-nger gestures, in the Taps box, select a gesture setting.

Four-nger tap (touchpad and precision touchpad)

By default, the four-nger tap opens the Action Center. Tap four ngers on the touchpad zone to perform the

gesture.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,

and then select Touchpad. Under Four-nger gestures, in the Taps box, select a gesture setting.

Three-nger swipe (touchpad and precision touchpad)

By default, the three-nger swipe switches between open apps and the desktop.

●Swipe three ngers away from you to see all open windows.

●Swipe three ngers toward you to show the desktop.

●Swipe three ngers left or right to switch between open windows.

To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices,

and then select Touchpad. Under Three-nger gestures, in the Swipes box, select a gesture setting.

Four-nger swipe (precision touchpad)

By default, the four-nger swipe switches between open desktops.

●Swipe four ngers away from you to see all open windows.

●Swipe four ngers toward you to show the desktop.

●Swipe four ngers left or right to switch between desktops.

28 Chapter 4 Navigating the screen

To change the function of this gesture, select Start, select Settings, select Devices, and then select Touchpad.

Under Four-nger gestures, in the Swipes box, select a gesture setting.

One-nger slide (touch screen)

Use the one-nger slide to pan or scroll through lists and pages, or to move an object.

●To scroll across the screen, lightly slide one nger across the screen in the direction you want to move.

●To move an object, press and hold your nger on an object, and then drag your nger to move the object.

Using an optional keyboard or mouse

An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as

you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specic

functions.

Using an on-screen keyboard (select products only)

These instructions help you learn to use the on-screen keyboard.

1. To display an on-screen keyboard, tap the keyboard icon in the notication area, at the far right of the

taskbar.

2. Begin typing.

NOTE: Suggested words might be displayed above the on-screen keyboard. Tap a word to select it.

NOTE: Action keys and hot keys do not display or function on the on-screen keyboard.

One-nger slide (touch screen) 29

Entertainment features5

Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or

connect external devices like a projector, monitor, TV, or speakers.

See Components on page 3 to locate the audio, video and camera features on your computer.

Using a camera (select products only)

Your computer has one or more cameras that enable you to connect with others for work or play. Most

cameras allow you to video chat, record video, and record still images. Cameras can be front facing or rear

facing.

To determine which camera or cameras are on your product, see Components on page 3. To use your camera,

select the Search icon (select products only) in the taskbar, type camera in the search box, and then select

Camera from the list of applications. Some cameras also feature HD (high-denition) capability, apps for

gaming, or facial recognition software like Windows Hello. See Security on page 44 for details about using

Windows Hello.

You can enhance your computer privacy by covering the lens with the camera privacy cover. By default, the

camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view. To use the

camera, slide the camera privacy cover in the opposite direction to reveal the lens.

Using audio

You can download and listen to music, stream audio content (including radio) from the web, record audio, or

mix audio and video to create multimedia. You can also play music CDs on the computer (on select products)

or attach an external optical drive to play CDs.

To enhance your listening enjoyment, attach headphones or speakers.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out

(headphone)/audio-in (microphone) combo jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect

high-denition speakers to the computer, see Setting up HDMI audio on page 34. Before connecting

speakers, lower the volume setting.

Connecting headphones

You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your

computer.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental

Notices.

To access this guide:

30 Chapter 5 Entertainment features

▲Select the Search icon (select products only) in the taskbar, type HP Documentation in the search

box, and then select HP Documentation.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

Connecting headsets

You can connect a headset to the audio-out (headphone)/audio-in (microphone) combo jack on your

computer.

A stand-alone microphone can be plugged into a USB port. See your manufacturer's instructions.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental

Notices.

To access this guide:

▲Select the Search icon (select products only) in the taskbar, type HP Documentation in the search

box, and then select HP Documentation.

Headphones combined with a microphone are called headsets. You can connect wired headsets to the

audio-out (headphone)/audio-in (microphone) combo jack on your computer.

To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using sound settings

Use sound settings to adjust system volume, change system sounds, or manage audio devices.

Viewing or changing sound settings

Use these instructions to view or change sound settings.

▲Select the Search icon (select products only) in the taskbar, type control panel in the search box,

and then select Control Panel, select Hardware and Sound, and then select Sound.

Using the control panel to view and control audio settings

You can view or change sound settings using the audio control panel.

Your computer might include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another

provider. As a result, your computer might include advanced audio features that can be controlled through an

audio control panel specic to your audio system.

Use the audio control panel to view and control audio settings.

▲Select the Search icon (select products only) in the taskbar, type control panel in the search box,

select Control Panel, select Hardware and Sound, and then select the audio control panel specic to your

system.

Connecting headsets 31

Using video

Your computer is a powerful video device that enables you to watch streaming video from your favorite

websites and download video and movies to watch on your computer when you are not connected to a

network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external

monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

For information about using your video features, refer to HP Support Assistant.

Connecting a DisplayPort device using a USB Type-C cable (select products only)

Connect a DisplayPort device using a USB Type-C cable.

NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable,

purchased separately.

To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort

device according to the following instructions:

1. Connect one end of the USB Type-C cable to the USB SuperSpeed port and DisplayPort connector on the

computer.

2. Connect the other end of the cable to the external DisplayPort device.

3. Press f1 to cycle through four display states:

●PC screen only: View the screen image on the computer only.

●Duplicate: View the screen image simultaneously on both the computer and external device.

●Extend: View the screen image extended across both the computer and external device.

●Second screen only: View the screen image on the external device only.

32 Chapter 5 Entertainment features

Each time you press f1 the display state changes.

NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the

external device, as follows. Select the Start button, select Settings, and then select System. Under

Display, select the appropriate resolution, and then select Keep changes.

Connecting video devices using an HDMI cable (select products only)

HDMI is the only video interface that supports high-denition video and audio.

Connecting a high-denition TV or monitor using HDMI

To see the computer screen image on a high-denition TV or monitor, connect the high-denition device

according to the instructions.

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately.

1. Connect one end of the HDMI cable to the HDMI port on the computer.

NOTE: HDMI port shape can vary by product.

2. Connect the other end of the cable to the high-denition TV or monitor.

3. Press f1 to cycle through four display states:

●PC screen only: View the screen image on the computer only.

●Duplicate: View the screen image simultaneously on both the computer and the external device.

●Extend: View the screen image extended across both the computer and the external device.

●Second screen only: View the screen image on the external device only.

Each time you press f1 the display state changes.

Connecting video devices using an HDMI cable (select products only) 33

NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the

external device, as follows. Select the Start button, select Settings, and then select System. Under

Display, select the appropriate resolution, and then select Keep changes.

Setting up HDMI audio

Use these instructions to set up HDMI audio.

Turning on HDMI audio

After you connect an HDMI TV to the computer, you can then turn on HDMI audio.

Depending on your computer's conguration, you will follow one of these procedures.

1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select

Playback devices.

2. On the Playback tab, select the name of the digital output device.

3. Select Set Default, and then select OK.

– or –

1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select Sound

Settings.

2. Select More Sound Settings.

3. Select Digital Audio (HDMI).

4. Select Set Default, and then select OK.

Turning o HDMI audio

Use these instructions to return the audio stream to the computer speakers.

Depending on your computer's conguration, you will follow one of these procedures.

1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select

Playback devices.

2. On the Playback tab, select Speakers.

3. Select Set Default, and then select OK.

– or –

1. Right-click the Speakers icon in the notication area, at the far right of the taskbar, and then select Sound

Settings.

2. Select More Sound Settings.

3. Select Speakers.

4. Select Set Default, and then select OK.

34 Chapter 5 Entertainment features

Discovering and connecting wired displays using MultiStream Transport

MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by

connecting to the VGA port or DisplayPort connectors on your computer and also to the VGA port or

DisplayPort connectors on a hub or an external docking station.

You can connect in several ways, depending on the type of graphics controller installed on your computer

and whether or not your computer includes a built-in hub. Go to Device Manager to nd out what hardware is

installed on your computer.

Connecting displays to computers with AMD or NVIDIA graphics (with an optional hub)

To set up multiple display devices, follow these steps.

NOTE: With an AMD® graphics controller and optional hub, you can connect up to six external display

devices.

NOTE: With an NVIDIA® graphics controller and optional hub, you can connect up to four external display

devices.

1. Connect an external hub (purchased separately) to the DisplayPort (DP) connector on your computer,

using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC

power.

2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.

3. To see all of your connected display devices, select the Search icon (select products only) in the taskbar,

type device manager in the search box, and then select the Device Manager app. If you don't see all

of your connected displays, be sure that each is connected to the correct port on the hub.

NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled

display devices, or Extend, which spans your computer screen across all enabled display devices.

Connecting displays to computers with Intel graphics (with an optional hub)

To set up multiple display devices, follow these steps.

NOTE: With an Intel graphics controller and optional hub, you can connect up to three display devices.

1. Connect an external hub (purchased separately) to the DisplayPort connector on your computer, using a

DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power.

2. Connect your external display devices to the VGA port or DisplayPort connectors on the hub.

3. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology

Notication dialog box is displayed. Select the appropriate options to congure your displays. Multiple

display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or

Extend, which extends the screen image across all enabled display devices.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. Select the Start button, select Settings, and then select System. Under Display,

select the appropriate resolution, and then select Keep changes.

Connecting displays to computers with Intel graphics (with a built-in hub)

To set up multiple display devices, follow these steps.

Discovering and connecting wired displays using MultiStream Transport 35

With your internal hub and Intel graphics controller, you can connect up to three display devices in the

following congurations:

●Two 1920 × 1200 DisplayPort monitors connected to the computer and one 1920 × 1200 VGA monitor

connected to an optional docking station

●One 2560 × 1600 DisplayPort monitor connected to the computer and one 1920 × 1200 VGA monitor

connected to an optional docking station

1. Connect your external display devices to the VGA port or DisplayPort connectors on the computer base or

the docking station.

2. When Windows detects a monitor connected to the DisplayPort hub, the DisplayPort Topology

Notication dialog box is displayed. Select the appropriate options to congure your displays. Multiple

display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or

Extend, which extends the screen image across all enabled display devices.

NOTE: If this dialog box does not appear, be sure that each external display device is connected to the

correct port on the hub. Select the Start button, select Settings, and then select System. Under Display,

select the appropriate resolution, and then select Keep changes.

Discovering and connecting to Miracast-compatible wireless displays (select products

only)

Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving your

current apps.

NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the

documentation that came with your TV or secondary display.

To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow

these steps.

▲Select the Search icon (select products only) in the taskbar, type project in the search box, and then

select Project to a second screen. Select Connect to a wireless display, and then follow the on-screen

instructions.

Using data transfer

Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies

from your USB devices to view on your computer.

To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB

device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the les to your computer.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the

correct cable. Follow the device manufacturer's instructions.

For information about using your USB Type-C features, refer to HP Support Assistant.

Connecting devices to a USB Type-C port (select products only)

To connect devices to a USB Type-C port, follow these steps.

36 Chapter 5 Entertainment features

NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased

separately.

1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.

2. Connect the other end of the cable to the external device.

Connecting devices to a USB Type-C port (select products only) 37

Managing power6

Your computer can operate on either battery power or external power. When the computer is running on

battery power and an external power source is not available to charge the battery, it is important to monitor

and conserve the battery charge.

Some power management features described in this chapter might not be available on your computer.

Using Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.

●Sleep—The Sleep state automatically initiates after a period of inactivity. Your work is available in

memory, allowing you to resume your work quickly. You can also initiate Sleep manually. Depending on

your computer model, the Sleep state might also support Modern Standby mode. This mode keeps some

internal operations awake and enables your computer to receive web notications, such as emails, while

in Sleep. For more information, see Initiating and exiting Sleep on page 38.

●Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level or the

computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work

is saved to a hibernation le and the computer powers down. You can also initiate Hibernation manually.

For more information, see Initiating and exiting Hibernation (select products only) on page 39.

IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an

unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you

always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

This practice is particularly important when you travel with your computer.

IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video playback

functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an

external media card.

Initiating and exiting Sleep

You can initiate Sleep in several ways.

●Select the Start button, select the Power icon, and then select Sleep.

●Close the display (select products only).

●Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12.

●Briey press the power button (select products only).

You can exit Sleep in any of the following ways:

●Briey press the power button.

●If the computer is closed, raise the display (select products only).

●Press a key on the keyboard (select products only).

●Tap the touchpad (select products only).

38 Chapter 6 Managing power

When the computer exits Sleep, your work returns to the screen.

IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows

password before your work returns to the screen.

Initiating and exiting Hibernation (select products only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power

Options.

1. Select the Search icon (select products only) on the taskbar, type power, and then select Choose a

power plan.

2. In the left pane, select Choose what the power buttons do (wording might vary by product).

3. Depending on your product, you can enable Hibernation for battery power or external power in any of

the following ways:

●Power button—Under Power and sleep buttons and lid settings (wording might vary by product),

select When I press the power button, and then select Hibernate.

●Sleep button (select products only)—Under Power and sleep buttons and lid settings (wording might

vary by product), select When I press the sleep button, and then select Hibernate.

●Lid (select products only)—Under Power and sleep buttons and lid settings (wording might vary by

product), select When I close the lid, and then select Hibernate.

●Power menu—Select Change Settings that are currently unavailable, and then, under Shutdown

settings, select the Hibernate check box.

The Power menu can be accessed by selecting the Start button.

4. Select Save changes.

To initiate Hibernation, use the method that you enabled in step 3.

To exit Hibernation, briey press the power button.

IMPORTANT: If you have set a password to be required on exiting Hibernation, you must enter your

Windows password before your work returns to the screen.

Shutting down (turning o) the computer

The Shut down command closes all open programs, including the operating system, and then turns o the

display and the computer. Shut down the computer when it will be unused and disconnected from external

power for an extended period.

IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before

shutting down the computer.

The recommended procedure is to use the Windows Shut down command.

NOTE: If the computer is in the Sleep state or in Hibernation, rst exit Sleep or Hibernation by briey

pressing the power button.

1. Save your work and close all open programs.

Initiating and exiting Hibernation (select products only) 39

2. Select the Start button, select the Power icon, and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the

following emergency procedures in the sequence provided:

●Press ctrl+alt+delete, select the Power icon, and then select Shut down.

●Press and hold the power button for at least 4 seconds.

●If your computer has a user-replaceable battery (select products only), disconnect the computer from

external power, and then remove the battery.

Using the Power icon

The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power settings

and view the remaining battery charge.

●To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .

●To view power settings, right-click the Power icon , and then, depending on your product, select

Power and sleep settings or Power options.

Dierent power icons indicate whether the computer is running on battery or external power. Placing the

mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

Running on battery power

When the computer has a charged battery and is not plugged into external power, the computer runs on

battery power. When the computer is o and unplugged from external power, the battery slowly discharges.

The computer displays a message when the battery reaches a low or critical battery level.

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

Computer battery life varies, depending on power management settings, programs running on the computer,

screen brightness, external devices connected to the computer, and other factors.

NOTE: Select computer products can switch between graphic controllers to conserve battery charge.

Using HP Fast Charge (select products only)

The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time might vary by

±10%. When the remaining battery charge is between 0 and 50%, the battery charges to 50% of full capacity

in no more than 30 to 45 minutes, depending on your computer model.

To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to

external power.

Displaying battery charge

To view the percentage of remaining battery charge, place the mouse pointer over the Power icon .

40 Chapter 6 Managing power

Finding battery information in HP Support Assistant (select products only)

Follow these steps to access battery information.

1. Select the Search icon (select products only) on the taskbar, type support in the search box, and then

select the HP Support Assistant app.

‒ or –

Select the question mark icon (select products only) in the taskbar.

2. Select Troubleshooting and xes, and then in the Diagnostics section, select HP Battery Check. If HP

Battery Check indicates that your battery should be replaced, contact support.

HP Support Assistant provides the following tools and information about the battery:

●HP Battery Check

●Information about battery types, specications, life cycles, and capacity

Conserving battery power

Follow these steps to conserve battery power and maximize battery life.

●Lower the brightness of the display.

●Turn o wireless devices when you are not using them.

●Disconnect unused external devices that are not plugged into an external power source, such as an

external hard drive connected to a USB port.

●Stop, disable, or remove any external media cards that you are not using.

●Before you leave your work, initiate Sleep or shut down the computer.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level, the

computer warns you in one of several ways.

●The battery light (select products only) indicates a low or critical battery level.

– or –

●The Power icon shows a low or critical battery notication.

NOTE: For additional information about the Power icon, see Using the Power icon on page 40.

The computer takes the following actions for a critical battery level:

●If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briey in the

Sleep state and then shuts down and loses any unsaved information.

●If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation.

Resolving a low battery level

You can quickly resolve low battery level conditions.

Finding battery information in HP Support Assistant (select products only) 41

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power.

●AC adapter

●Optional docking device or expansion product

●Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter.

1. Connect the AC adapter to the computer and to external power.

2. Exit Hibernation by pressing the power button.

Factory-sealed battery

To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in

the HP Support Assistant app (select products only).

1. Select the Search icon (select products only) on the taskbar, type support in the search box, and then

select the HP Support Assistant app.

‒ or –

Select the question mark icon (select products only) in the taskbar.

2. Select Troubleshooting and xes, and then in the Diagnostics section, select HP Battery Check. If HP

Battery Check indicates that your battery should be replaced, contact support.

The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the

battery could aect your warranty coverage. If a battery is no longer holding a charge, contact support.

Running on external power

For information about connecting to external power, see the Setup Instructions poster provided in the

computer box. The computer does not use battery power when the computer is connected to external power

with an approved AC adapter or an optional docking device or expansion product.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

WARNING! Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:

●When charging or calibrating a battery

●When installing or updating system software

42 Chapter 6 Managing power

●When updating the system BIOS

●When writing information to a disc (select products only)

●When running Disk Defragmenter on computers with internal hard drives

●When performing a backup or recovery

When you connect the computer to external power:

●The battery begins to charge.

●The Power icon changes appearance.

When you disconnect external power:

●The computer switches to battery power.

●The Power icon changes appearance.

Running on external power 43

Security7

Computer security is essential for protecting the condentiality, integrity, and availability of your information.

Standard security solutions provided by the Windows operating system, HP applications, Computer Setup

(BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses,

worms, and other types of malicious code.

NOTE: Some security features listed in this chapter might not be available on your computer.

Protecting the computer

Standard security features provided by the Windows operating system and Computer Setup (BIOS, which runs

under any operating system) can protect your personal settings and data from a variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product

from being mishandled or stolen.

NOTE: Before you send your computer for service, back up and delete condential les, and remove all

password settings.

NOTE: Some features listed in this chapter may not be available on your computer.

NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery

service available in select regions. If the computer is stolen, Computrace can track the computer if the

unauthorized user accesses the Internet. You must purchase the software and subscribe to the service to use

Computrace. For information about ordering the Computrace software, go to http://www.hp.com.

Table 7-1 Security solutions

Computer risk Security feature

Unauthorized use of the computer ●HP Client Security software, in combination with a password,

smart card, contactless card, registered ngerprints, or

other authentication credential

●BIOS power-on password

Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup*

Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*

Unauthorized startup from an optional external optical drive

(select products only), optional external hard drive (select

products only), or internal network adapter

Boot options feature in Computer Setup*

Unauthorized access to a Windows user account Windows user password

Unauthorized access to data Windows BitLocker

Unauthorized removal of the computer Security cable slot (used with an optional security cable on select

products only)

*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load.

You can use a pointing device (touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer

Setup.

NOTE: On tablets without keyboards, you can use the touch screen.

44 Chapter 7 Security

Using passwords

A password is a group of characters that you choose to secure your computer information. You can set several

types of passwords, depending on how you want to control access to your information. You can set passwords

in Windows or in Computer Setup, which is preinstalled on the computer.

●BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by

the system BIOS.

●Windows passwords are set only in the Windows operating system.

●If you forget both the DriveLock user password and the DriveLock master password set in Computer

Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used.

You can use the same password for a Computer Setup feature and for a Windows security feature.

Use the following tips for creating and saving passwords:

●When creating passwords, follow requirements set by the program.

●Do not use the same password for multiple applications or websites, and do not reuse your Windows

password for any other application or website.

●Use the Password Manager feature of HP Client Security to store your user names and passwords for your

websites and applications. You can securely read them in the future if they cannot be remembered.

●Do not store passwords in a le on the computer.

The following tables list commonly used Windows and BIOS administrator passwords and describe their

functions.

Setting passwords in Windows

Windows passwords can help protect your computer from unauthorized access.

Table 7-2 Types of Windows passwords and their functions

Password Function

Administrator password* Protects access to a Windows administrator-level account.

NOTE: Setting the Windows administrator password does not

set the BIOS administrator password.

User password* Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password, select the Search icon (select products

only) in the taskbar, type support in the search box, and then select HP Support Assistant.

Setting passwords in Computer Setup

Computer Setup passwords provide additional layers of security for your computer.

Using passwords 45

Table 7-3 Types of Computer Setup passwords and their functions

Password Function

BIOS administrator password* Protects access to Computer Setup.

NOTE: If features have been enabled to prevent removing the

BIOS administrator password, you may not be able to remove it

until those features have been disabled.

Power-on password ●Must be entered each time you turn on or restart the

computer.

●If you forget your power-on password, you cannot turn on or

restart the computer.

DriveLock master password* Protects access to the internal hard drive that is protected by

DriveLock, and is set under DriveLock Passwords during the

enable process. This password is also used to remove DriveLock

protection.

DriveLock user password* Protects access to the internal hard drive that is protected by

DriveLock, and is set under DriveLock Passwords during the

enable process.

*For details about each of these passwords, see the following topics.

Managing a BIOS administrator password

To set, change, or delete this password, follow these steps.

Setting a new BIOS administrator password

A BIOS administrator password helps prevent unauthorized access to Computer Setup. Use these instructions

to set a new BIOS administrator password.

1. Start Computer Setup.

●Computers or tablets with keyboards:

▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

●Tablets without keyboards:

▲Turn o the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password

(select products only), and then press enter.

3. When prompted, type a password.

4. When prompted, type the new password again to conrm.

5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

46 Chapter 7 Security

Your changes go into eect when the computer restarts.

Changing a BIOS administrator password

Use these instructions to change a BIOS administrator password.

1. Start Computer Setup.

●Computers or tablets with keyboards:

▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

●Tablets without keyboards:

▲Turn o the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Enter your current BIOS administrator password.

3. Select Security, select Change BIOS administrator Password or Change Password (select products only),

and then press enter.

4. When prompted, type your current password.

5. When prompted, type your new password.

6. When prompted, type your new password again to conrm.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Deleting a BIOS administrator password

Use these instructions to delete a BIOS administrator password.

1. Start Computer Setup.

●Computers or tablets with keyboards:

▲Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer

Setup.

●Tablets without keyboards:

▲Turn o the tablet. Press the power button in combination with the volume down button until

the Startup menu is displayed, and then tap f10 to enter Computer Setup.

2. Enter your current BIOS administrator password.

3. Select Security, select Change BIOS administrator Password or Change Password (select products only),

and then press enter.

4. When prompted, type your current password.

5. When prompted for the new password, leave the eld empty, and then press enter.

Changing a BIOS administrator password 47

6. When prompted to type your new password again, leave the eld empty, and then press enter.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Entering a BIOS administrator password

At the BIOS administrator password prompt, type your password (using the same keys that you used to

set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator

password, you must restart the computer and try again.

Using DriveLock Security Options

DriveLock protection prevents unauthorized access to the contents of a hard drive.

DriveLock can be applied only to the internal hard drives of the computer. After DriveLock protection is applied

to a drive, the appropriate password must be entered to access the drive. The drive must be inserted into the

computer or an advanced port replicator for it to be unlocked.

DriveLock Security Options oers the following features:

●Automatic DriveLock—See Selecting Automatic DriveLock (select products only) on page 48.

●Set DriveLock Master Password—See Selecting manual DriveLock on page 50.

●Enable DriveLock—See Enabling DriveLock and setting a DriveLock user password on page 51.

Selecting Automatic DriveLock (select products only)

You must set a BIOS administrator password before you can enable Automatic DriveLock.

When Automatic DriveLock is enabled, a random DriveLock user password and a DriveLock master password

derived from the BIOS administrator password are created. When the computer is turned on, the random user

password automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS

administrator password for the original computer at the DriveLock password prompt to unlock the drive.

Enabling Automatic DriveLock

To enable Automatic DriveLock, follow these steps.

1. Start Computer Setup.

●Computers or tablets with keyboards:

a. Turn o the computer.

b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

●Tablets without keyboards:

a. Turn o the tablet.

b. Press the power button in combination with the volume down button until the Startup menu is

displayed, and then tap f10 to enter Computer Setup.

48 Chapter 7 Security

2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press

enter.

3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

4. Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box.

5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Disabling Automatic DriveLock

To disable Automatic DriveLock, follow these steps.

1. Start Computer Setup.

●Computers or tablets with keyboards:

a. Turn o the computer.

b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

●Tablets without keyboards:

a. Turn o the tablet.

b. Press the power button in combination with the volume down button until the Startup menu is

displayed, and then tap f10 to enter Computer Setup.

2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press

enter.

3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

4. Select an internal hard drive, and then press enter.

5. Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box.

6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Entering an Automatic DriveLock password

While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be

prompted to enter a DriveLock password to unlock the drive.

However, if the drive is moved to another computer, or the system board is replaced on the original computer,

you will be prompted to provide the DriveLock password. If this happens, at the DriveLock Password prompt,

type the BIOS administrator password for the original computer (using the same kind of keys you used to set

the password), and then press enter to unlock the drive.

After three incorrect attempts to enter the password, you must shut down the computer and try again.

Disabling Automatic DriveLock 49

Selecting manual DriveLock

To manually apply DriveLock protection to an internal hard drive, you must set a master password, and

DriveLock must be enabled in Computer Setup.

IMPORTANT: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the

DriveLock user password and the DriveLock master password in a safe place away from your computer. If

you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.

Note the following considerations about using DriveLock protection:

●After DriveLock protection is applied to a hard drive, you can access the hard drive only by entering either

the DriveLock user password or the master password.

●The owner of the DriveLock user password should be the day-to-day user of the protected hard drive. The

owner of the DriveLock master password may be either a system administrator or the day-to-day user.

●The DriveLock user password and the DriveLock master password can be identical.

Setting a DriveLock master password

To set a DriveLock master password, follow these steps.

1. Start Computer Setup.

●Computers or tablets with keyboards:

a. Turn o the computer.

b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

●Tablets without keyboards:

a. Turn o the tablet.

b. Press the power button in combination with the volume down button until the Startup menu is

displayed, and then tap f10 to enter Computer Setup.

2. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock, and

then press enter.

3. Select the hard drive you want to protect, and then press enter.

4. Select Set DriveLock Master Password, and then press enter.

5. Carefully read the warning.

6. Follow the on-screen instructions to set a DriveLock master password.

NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer

Setup. For more information, see Enabling DriveLock and setting a DriveLock user password on page

51.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

50 Chapter 7 Security

Enabling DriveLock and setting a DriveLock user password

To enable DriveLock and set a DriveLock user password, follow these steps.

1. Start Computer Setup.

●Computers or tablets with keyboards:

a. Turn o the computer.

b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

●Tablets without keyboards:

a. Turn o the tablet.

b. Press the power button in combination with the volume down button until the Startup menu is

displayed, and then tap f10 to enter Computer Setup.

2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

3. Select the hard drive you want to protect, and then press enter.

4. Select Enable DriveLock and then press enter.

5. Carefully read the warning.

6. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Disabling DriveLock

To disable DriveLock, follow these steps.

1. Start Computer Setup.

●Computers or tablets with keyboards:

a. Turn o the computer.

b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup.

●Tablets without keyboards:

a. Turn o the tablet.

b. Press the power button in combination with the volume down button until the Startup menu is

displayed, and then tap f10 to enter Computer Setup.

2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

3. Select the hard drive you want to manage, and then press enter.

4. Select Disable DriveLock, and then press enter.

5. Follow the on-screen instructions to disable DriveLock.

Enabling DriveLock and setting a DriveLock user password 51

6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Entering a DriveLock password

Be sure that the hard drive is inserted into the computer (not into an optional docking device or external

MultiBay).

At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of keys

you used to set the password), and then press enter.

After three incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a DriveLock password

To change a DriveLock password in Computer Setup, follow these steps.

1. Turn o the computer.

2. Press the power button.

3. At the DriveLock Password prompt, type the current DriveLock user password or master password that

you are changing, press enter, and then press or tap f10 to enter Computer Setup.

4. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter.

5. Select the hard drive you want to manage, and then press enter.

6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen

instructions to enter passwords.

NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password

was provided at the DriveLock Password prompt in step 3.

7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then

select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Windows Hello (select products only)

On products equipped with a ngerprint reader or an infrared camera, Windows Hello allows you to enroll your

ngerprint and your facial ID, and set up a PIN. After enrollment, you can use your ngerprint reader, facial ID,

or PIN to sign in to Windows.

To set up Windows Hello:

1. Select the Start button, select Settings, select Accounts, and then select Sign-in options.

2. To add a password, select Password, and then select Add.

3. Under Windows Hello Fingerprint or Windows Hello Face, select Set up.

– or –

Under Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), select Set up.

52 Chapter 7 Security

4. Select Get Started, and then follow the on-screen instructions to enroll your ngerprint or facial ID and

set up a PIN.

IMPORTANT: To prevent ngerprint logon issues, be sure when you register your ngerprint that all

sides of your nger are registered by the ngerprint reader.

NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or

special characters, select the include letters and symbols check box.

Using antivirus software

When you use the computer to access email, a network, or the internet, you potentially expose it to computer

viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function

abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage that they

cause. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to

date.

Windows Defender is preinstalled on your computer. HP strongly recommends that you continue to use an

antivirus program to fully protect your computer.

For more information about computer viruses, access the HP Support Assistant.

Using rewall software

Firewalls are designed to prevent unauthorized access to a system or network. A rewall can be a software

program that you install on your computer, network, or both, or it can be a solution made up of both hardware

and software.

There are two types of rewalls to consider:

●Host-based rewalls—Software that protects only the computer it is installed on.

●Network-based rewalls—Installed between your DSL or cable modem and your home network to protect

all the computers on the network.

When a rewall is installed on a system, all data sent to and from the system is monitored and compared with

a set of user-dened security criteria. Any data that does not meet those criteria is blocked.

Your computer or networking equipment may already have a rewall installed. If not, rewall software

solutions are available.

NOTE: Under some circumstances a rewall can block access to internet games, interfere with printer or

le sharing on a network, or block authorized email attachments. To temporarily resolve the problem,

disable the rewall, perform the task that you want to perform, and then reenable the rewall. To

permanently resolve the problem, recongure the rewall.

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to correct

security problems and improve software performance.

Using antivirus software 53

To view or change the settings:

IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates.

To protect the computer from security breaches and computer viruses, install all updates from Microsoft as

soon as you receive an alert.

You can install these updates automatically.

1. Select the Start button, select Settings, and then select Update & Security (select products only) or

Windows Update.

2. Follow the on-screen instructions.

3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen

instructions.

Using HP Client Security (select products only)

HP Client Security software is preinstalled on your computer. You can access this software through the HP

Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that

help protect against unauthorized access to the computer, networks, and critical data.

For more information, see the HP Client Security software Help.

Using HP TechPulse (select products only)

HP TechPulse is a cloud-based IT solution that enables businesses to eectively manage and secure their

company assets.

HP TechPulse helps protect devices against malware and other attacks, monitors device health, and helps

reduce time spent solving device and security issues. You can quickly download and install the software,

which is highly cost-eective relative to traditional in-house solutions. For more information, go to

https://www.hpdaas.com/.

Using an optional security cable (select products only)

A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the

computer from being mishandled or stolen. To connect a security cable to your computer, follow the device

manufacturer's instructions.

Using a ngerprint reader (select products only)

Integrated ngerprint readers are available on select products. To use the ngerprint reader, you must enroll

your ngerprints in HP Client Security's Credential Manager. For more information, see the HP Client Security

software Help.

After you enroll your ngerprints in Credential Manager, you can use HP Client Security's Password Manager to

store and ll in your user names and passwords in supported websites and applications.

54 Chapter 7 Security

The ngerprint reader is a small metallic sensor that is located in one of the following areas of your computer:

●Near the bottom of the touchpad

●On the right side of the keyboard

●On the upper-right side of the display

●On the left side of the display

●On the back of the display

Depending on your product, the reader may be oriented horizontally or vertically.

Using a ngerprint reader (select products only) 55

Maintenance8

Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to

use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and

drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.

Improving performance

You can improve the performance of your computer by performing regular maintenance tasks with tools such

as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. Select the Search icon (select products only) from the taskbar, type defragment, and then select

Defragment and Optimize Drives.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary les that you can safely delete to free up disk space

and help the computer run more eiciently.

To run Disk Cleanup:

1. Select the Search icon (select products only) from the taskbar, type disk, and then select Disk Cleanup.

2. Follow the on-screen instructions.

Using HP 3D DriveGuard (select products only)

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some conditions.

●You drop the computer.

●You move the computer with the display closed while the computer is running on battery power.

A short time after one of these events, HP 3D DriveGuard returns the hard drive to normal operation.

NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional

docking device or connected to a USB port is not protected by HP 3D DriveGuard.

56 Chapter 8 Maintenance

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these

drives.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the

secondary hard drive bay (select products only), or both are parked.

Updating programs and drivers

HP recommends that you update your programs and drivers regularly. Updates can resolve issues and provide

new features and options. For example, older graphics components might not work well with the most recent

gaming software. Without the latest driver, you do not get the most out of your equipment.

Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition,

To update your programs and drivers, follow these steps.

1. Select the Search icon (select products only) from the taskbar, type support and then select HP

Support Assistant.

‒ or –

Select the question mark icon (select products only) in the taskbar.

2. Under My notebook, select Updates.

3. Follow the on-screen instructions.

Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.

Use the following information to safely clean the external surfaces of your computer.

Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software

disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you

can clean all computer surfaces.

1. Start HP Easy Clean in one of the following ways:

●Select the Start menu, and then select HP Easy Clean.

– or –

●Select the HP Easy Clean icon in the taskbar.

– or –

●Select Start, and then select the HP Easy Clean tile.

2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer on

page 58 for the recommended steps to clean the high-touch, external surfaces on your computer. After

you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your

Identifying HP 3D DriveGuard status 57

computer with a disinfectant on page 58 for guidelines to help prevent the spread of harmful bacteria

and viruses.

Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.

For computers with wood veneer, see Caring for wood veneer (select products only) on page 59.

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the

surfaces.

2. Turn o your device and unplug the power cord and other connected external devices. Remove any

installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned

on or plugged in.

3. Moisten a microber cloth with water. The cloth should be moist, but not dripping wet.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid

makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly

on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide

or bleach that might damage the nish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the

display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

See Cleaning your computer with a disinfectant on page 58 for recommended steps to clean the high-touch,

external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.

Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best

practice for preventing the spread of viral respiratory illnesses and harmful bacteria.

After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your

computer on page 58, Caring for wood veneer (select products only) on page 59, or both, you might also

choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an

alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing

alcohol and is sold in most stores.

Follow these steps when disinfecting high-touch, external surfaces on your computer:

1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the

surfaces.

58 Chapter 8 Maintenance

2. Turn o your device and unplug the power cord and other connected external devices. Remove any

installed batteries from items such as wireless keyboards.

CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned

on or plugged in.

3. Moisten a microber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be

moist, but not dripping wet.

CAUTION: Do not use any of the following chemicals or any solutions that contain them, including

spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl

alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene,

or toluene.

IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4. Wipe the exterior of the product gently with the moistened cloth.

IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid

makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly

on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide

or bleach that might damage the nish.

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the

display to the bottom. Finish with any exible cables, like power cord, keyboard cable, and USB cables.

6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is

important for best results over the life of the product. Because of the nature of natural wood, you might see

unique variations in the grain pattern or subtle variations in color, which are normal.

●Clean the wood with a dry, static-free microber cloth or chamois.

●Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,

turpentine, or other petroleum-based solvents.

●Do not expose the wood to sun or moisture for long periods of time.

●If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.

●Avoid contact with any substance that might dye or discolor the wood.

●Avoid contact with sharp objects or rough surfaces that might scratch the wood.

See Removing dirt and debris from your computer on page 58 for the recommended steps to clean the

high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean

the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 58 for sanitizing

guidelines to help prevent the spread of harmful bacteria and viruses.

Traveling with or shipping your computer

If you must travel with or ship your computer, follow these tips to keep your equipment safe.

Caring for wood veneer (select products only) 59

●Prepare the computer for traveling or shipping:

–Back up your information to an external drive.

–Remove all discs and all external media cards, such as memory cards.

–Turn o and then disconnect all external devices.

–Shut down the computer.

●Take a backup of your information. Keep the backup separate from the computer.

●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your

luggage.

IMPORTANT: Avoid exposing a drive to magnetic elds. Security devices with magnetic elds include

airport walk-through devices and security wands. Airport conveyer belts and similar security devices

that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

●If you plan to use the computer during a ight, listen for the in-ight announcement that tells you when

you can use your computer. In-ight computer use is at the discretion of the airline.

●If you are shipping the computer or a drive, use suitable protective packaging and label the package

“FRAGILE.”

●The use of wireless devices might be restricted in some environments. Such restrictions might apply

aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy

that applies to the use of a wireless device in your computer, ask for authorization to use your computer

before you turn it on.

●If you are traveling internationally, follow these suggestions:

–Check the computer-related customs regulations for each country or region on your itinerary.

–Check the power cord and adapter requirements for each location in which you plan to use the

computer. Voltage, frequency, and plug congurations vary.

WARNING! To reduce the risk of electric shock, re, or damage to the equipment, do not attempt

to run the computer with a voltage converter kit that is sold for appliances.

60 Chapter 8 Maintenance

Backing up, restoring, and recovering9

You can use Windows tools or HP software to back up your information, create a restore point, reset your

computer, create recovery media, or restore your computer to its factory state. Performing these standard

procedures can return your computer to a working state faster.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least

70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning any recovery process.

Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task either

using Windows Backup locally with an external USB drive or using online tools.

IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule

regular backups to avoid information loss.

NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (select products

only)

You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.

For details:

▲Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that

matches the type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 62 to restore

your computer before you obtain and use the HP recovery discs. Using a recent backup can return your

machine to a working state sooner than using the HP recovery discs. After the system is restored,

reinstalling all the operating system software released since your initial purchase can be a lengthy process.

Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the desktop

cannot load.

Backing up, restoring, and recovering 61

HP recommends that you attempt to restore your system using the Restoring and recovery methods on page

62.

Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually create

restore points, or snapshots, of the system les and settings on the computer at a particular point.

When you use System Restore, it returns your computer to its state at the time you made the restore point.

Your personal les and documents should not be aected.

Restoring and recovery methods

After you run the rst method, test to see whether the issue still exists before you proceed to the next

method, which might now be unnecessary.

1. Run a Microsoft System Restore.

2. Run Reset this PC.

NOTE: The options Remove everything and then Fully clean the drive can take several hours to

complete and leave no information on your computer. It is the safest way to reset your computer before

you recycle it.

3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on

page 62.

For more information about the rst two methods, see the Get Help app:

Select the Start button, select All apps (select products only), select the Get Help app, and then enter the task

you want to perform.

NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were

installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud

Recovery Download Tool.

For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on

page 61.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to

http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲Insert the HP Recovery media, and then restart the computer.

NOTE: HP recommends that you follow the Restoring and recovery methods on page 62 to restore your

computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to

a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the

operating system software released since your initial purchase can be a lengthy process.

62 Chapter 9 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order, the

order of devices listed in BIOS for startup information. You can select an optical drive or a USB ash drive,

depending on the location of your HP Recovery media.

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before

beginning these steps.

To change the boot order:

1. Insert the HP Recovery media.

2. Access the system Startup menu.

●For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly

press esc, and then press f9 for boot options.

●For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up

button, and then select f9.

‒ or –

Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.

3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen

instructions.

Using HP Sure Recover (select products only)

Select computer models are congured with HP Sure Recover, a PC operating system (OS) recovery solution

built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed

recovery software.

Using HP Sure Recover, an administrator or user can restore the system and install:

●Latest version of the operating system

●Platform-specic device drivers

●Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the

on-screen instructions to nd your product and locate your documentation.

Changing the computer boot order 63

Computer Setup (BIOS), TPM, and HP Sure

Start

HP provides several tools to help set up and protect your computer.

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and

output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer Setup

includes settings for types of devices installed, the startup sequence of the computer, and amount of system

and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from

operating properly.

To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter

Computer Setup.

Navigating and selecting in Computer Setup

You can navigate and select in Computer Setup using one or more methods.

●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or

use a pointing device to select the item.

●To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or

use the up arrow key or the down arrow key on the keyboard.

●To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the

on-screen instructions.

To exit Computer Setup, choose one of the following methods:

●To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit,

and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

●To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and

then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into eect when the computer restarts.

Restoring factory settings in Computer Setup

To return all settings in Computer Setup to the values that were set at the factory, follow these steps.

64 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

NOTE: Restoring defaults will not change the hard drive mode.

1. Start Computer Setup. See Using Computer Setup on page 64.

2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory

Defaults and Exit.

Your changes go into eect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory

settings.

Updating the BIOS

Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are

packaged in compressed les called SoftPaqs.

Some download packages contain a le named Readme.txt, which contains information regarding installing

and troubleshooting the le.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), rst determine the BIOS version on your

computer.

If you are already in Windows, you can access BIOS version information (also known as ROM date and System

BIOS) by pressing fn+esc (select products only). Or you can use Computer Setup.

1. Start Computer Setup. See Using Computer Setup on page 64.

2. Select Main, and then select System Information.

3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit,

and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Preparing for a BIOS update on page 65.

Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and

install a BIOS update only when the computer is connected to reliable external power using the AC adapter.

Do not download or install a BIOS update while the computer is running on battery power, docked in an

optional docking device, or connected to an optional power source. During the download and installation,

follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

Updating the BIOS 65

Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.

1. Select the Search icon (select products only) from the taskbar, type support, and then select the HP

Support Assistant app.

– or –

Select the question mark icon (select products only) in the taskbar.

2. Select Updates, and then select Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your

computer. Make a note of the date, name, or other identier. You might need this information to

locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded.

You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing

any software updates, especially system BIOS updates.

Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download

is complete. If no instructions are displayed, follow these steps.

1. Select the Search icon (select products only) from the taskbar, type file, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the le that has an .exe extension (for example, lename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le

from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps.

1. Access the Boot Device Options menu:

●Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device

Options menu.

2. Select a boot device, press enter, and then follow the on-screen instructions.

66 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start

TPM BIOS settings (select products only)

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup

(BIOS).

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure

that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or

licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of

TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely.

HP will not be responsible for any related liabilities.

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Using Computer Setup on page 64.

2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)

Select computer models are congured with HP Sure Start, a technology that monitors the computer's BIOS

for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores

the BIOS to its previously safe state, without user intervention.

HP Sure Start is congured and already enabled so that most users can use the HP Sure Start default

conguration. Advanced users can customize the default conguration.

To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your

product, and then follow the on-screen instructions.

TPM BIOS settings (select products only) 67

Using HP PC Hardware Diagnostics11

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running

properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI

(Unied Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics

UEFI, a rmware feature.

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests

to determine whether the computer hardware is functioning properly. The tool runs within the Windows

operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and

install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics

Windows on page 69.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or

audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.

▲You have several options after you receive a failure ID:

●Select Next to open the Event Automation Service (EAS) page, where you can log the case.

– or –

●Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the

case.

– or –

●Select the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP

Support Assistant, or the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and

Support.

1. Select the Start button, and then select HP Help and Support.

2. Select HP PC Hardware Diagnostics Windows.

3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the

on-screen instructions.

68 Chapter 11 Using HP PC Hardware Diagnostics

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support

Assistant.

1. Select the Search icon (select products only) from the taskbar, type support, and then select HP

Support Assistant.

– or –

Select the question mark icon (select products only) in the taskbar.

2. Select Troubleshooting and xes (select products only) or Fixes & Diagnostics.

3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the

on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.

1. Select the Start button.

2. Right-click HP PC Hardware Diagnostics for Windows, select More (select products only), and then select

Run as administrator.

3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the

on-screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must

use a Windows computer to download this tool because only .exe les are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps.

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics Windows, and then select the specic Windows diagnostics version to

download to your computer or a USB ash drive.

The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69

1. Select the Microsoft Store app on your desktop.

– or –

Select the Search icon (select products only) in the taskbar, and then type Microsoft Store.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

You can download HP PC Hardware Diagnostics Windows by product name or number.

NOTE: For some products, you might have to download the software to a USB ash drive by using the

product name or number.

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, select your type of product, and then enter the product name or number in

the search box that is displayed.

3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the

specic Windows diagnostics version to be downloaded to your computer or USB ash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB ash

drive where the .exe le downloaded, double-click the .exe le, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests

to determine whether the computer hardware is functioning properly. The tool runs outside the operating

system so that it can isolate hardware failures from issues that are caused by the operating system or other

software components.

NOTE: For some products, you must use a Windows computer and a USB ash drive to download and create

the HP UEFI support environment because only .exe les are provided. For more information, see

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 71.

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware

issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit

failure ID code is generated.

For assistance in solving the problem:

70 Chapter 11 Using HP PC Hardware Diagnostics

▲Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID

code that appears on the next screen. The HP Customer Support - Service Center page appears with your

failure ID and product number automatically lled in. Follow the on-screen instructions.

– or –

Contact support, and provide the failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB ash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 71.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in some situations.

●HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and

you must use a Windows computer to download and create the HP UEFI support environment because

only .exe les are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive, follow this procedure.

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download HP Diagnostics UEFI, and then select Run.

Starting HP PC Hardware Diagnostics UEFI 71

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a

USB ash drive.

NOTE: For some products, you might have to download the software to a USB ash drive by using the

product name or number.

1. Go to http://www.hp.com/support.

2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI

Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)

Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware

Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload

results to a precongured server.

For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive.

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.

NOTE: For some products, you might have to download the software by using the product name or

number.

1. Go to http://www.hp.com/support.

2. Select Software and Drivers, select your type of product, enter the product name or number in the search

box that is displayed, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI

version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several

customizations.

72 Chapter 11 Using HP PC Hardware Diagnostics

●Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in

interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●Set the location for downloading the diagnostic tools. This feature provides access to the tools from the

HP website or from a server that has been precongured for use. Your computer does not require the

traditional local storage (such as a hard drive or USB ash drive) to run remote diagnostics.

●Set a location for storing the test results. You can also set the user name and password that you use for

uploads.

●Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2. Select Advanced, and then select Settings.

3. Make your customization selections.

4. Select Main, and then Save Changes and Exit to save your settings.

Your changes take eect when the computer restarts.

Customizing Remote HP PC Hardware Diagnostics UEFI settings 73

Specications12

When you travel with or store your computer, the input power ratings and operating specications provide

helpful information.

Input power

The power information in this section might be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power

source must be rated at 100 V–240 V, 50 Hz–60 Hz. Although the computer can be powered from a standalone

DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved

by HP for use with this computer.

The computer can operate on DC power within one or more of the following specications. The voltage and

current for your computer is located on the regulatory label.

Table 12-1 DC power specications

Input Power Rating

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C®

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45

W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A /

15 V dc @ 3 A / 20 V dc @ 2.25 A – 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20

V dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc

@ 4.33 A / 20 V dc @ 3.25 A – 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc

@ 5 A / 20 V dc @ 4.5 A – 90 W USB-C

19.5 V dc @ 2.31 A – 45 W

19.5 V dc @ 3.33 A – 65 W

19.5 V dc @ 4.62 A – 90 W

19.5 V dc @ 6.15 A – 120 W

19.5 V dc @ 6.9 A – 135 W

19.5 V dc @ 7.70 A – 150 W

19.5 V dc @ 10.3 A – 200 W

19.5 V dc @ 11.8 A – 230 W

19.5 V dc @ 16.92 A – 330 W

74 Chapter 12 Specications

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not

exceeding 240 V rms.

Operating environment

Use the operating specications for helpful information when you travel with or store your computer.

Table 12-2 Operating environment specications

Factor Metric U.S.

Temperature

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft

Operating environment 75

Electrostatic discharge13

Electrostatic discharge is the release of static electricity when two objects come into contact—for example,

the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from ngers or other electrostatic conductors may damage electronic

components.

IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these

precautions:

●If removal or installation instructions direct you to unplug the computer, rst be sure that it is properly

grounded.

●Keep components in their electrostatic-safe containers until you are ready to install them.

●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●Use nonmagnetic tools.

●Before handling components, discharge static electricity by touching an unpainted metal surface.

●If you remove a component, place it in an electrostatic-safe container.

76 Chapter 13 Electrostatic discharge

Accessibility14

HP's goal is to design, produce, and market products, services, and information that everyone everywhere

can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or

applications.

HP and accessibility

Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reected in

everything HP does. HP strives to create an inclusive environment focused on connecting people to the power

of technology throughout the world.

Finding the technology tools you need

Technology can unleash your human potential. Assistive technology removes barriers and helps you create

independence at home, at work, and in the community. Assistive technology helps increase, maintain, and

improve the functional capabilities of electronic and information technology.

For more information, see Finding the best assistive technology on page 78.

The HP commitment

HP is committed to providing products and services that are accessible for people with disabilities. This

commitment supports the company's diversity objectives and helps ensure that the benets of technology are

available to all.

The HP accessibility goal is to design, produce, and market products and services that can be eectively used

by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive

devices.

To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP

managers and employees are expected to support these objectives and their implementation in accordance

with their roles and responsibilities:

●Raise the level of awareness of accessibility issues within HP, and provide employees with the training

they need to design, produce, market, and deliver accessible products and services.

●Develop accessibility guidelines for products and services, and hold product development groups

accountable for implementing these guidelines where competitively, technically, and economically

feasible.

●Involve people with disabilities in the development of accessibility guidelines and in the design and

testing of products and services.

●Document accessibility features, and make information about HP products and services publicly available

in an accessible form.

●Establish relationships with leading assistive technology and solution providers.

●Support internal and external research and development that improves assistive technology relevant to

HP products and services.

Accessibility 77

●Support and contribute to industry standards and guidelines for accessibility.

International Association of Accessibility Professionals (IAAP)

IAAP is a not-for-prot association focused on advancing the accessibility profession through networking,

education, and certication. The objective is to help accessibility professionals develop and advance their

careers and to better enable organizations to integrate accessibility into their products and infrastructure.

As a founding member, HP joined to participate with other organizations to advance the eld of accessibility.

This commitment supports HP’s accessibility goal of designing, producing, and marketing products and

services that people with disabilities can eectively use.

IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn

from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join

the online community, sign up for newsletters, and learn about membership options.

Finding the best assistive technology

Everyone, including people with disabilities or age-related limitations, should be able to communicate,

express themselves, and connect with the world using technology. HP is committed to increasing accessibility

awareness within HP and with our customers and partners.

Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or

any other assistive technology to help with your specic situation—a variety of assistive technologies make

HP products easier to use. How do you choose?

Assessing your needs

Technology can unleash your potential. Assistive technology removes barriers and helps you create

independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,

and improve the functional capabilities of electronic and information technology.

You can choose from many AT products. Your AT assessment should allow you to evaluate several products,

answer your questions, and facilitate your selection of the best solution for your situation. You will nd that

professionals qualied to do AT assessments come from many elds, including those licensed or certied

in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,

while not certied or licensed, can also provide evaluation information. You will want to ask about the

individual's experience, expertise, and fees to determine if they are appropriate for your needs.

Accessibility for HP products

These links provide information about accessibility features and assistive technology, if applicable and

available in your country or region, that are included in various HP products. These resources will help you

select the specic assistive technology features and products most appropriate for your situation.

●HP Aging & Accessibility: Go to http://www.hp.com, type Accessibility in the search box. Select

Oice of Aging and Accessibility.

●HP computers: For Windows products, go to http://www.hp.com/support, type Windows

Accessibility Options in the Search our knowledge search box. Select the appropriate operating

system in the results.

●HP Shopping, peripherals for HP products: Go to http://store.hp.com, select Shop, and then select

Monitors or Accessories.

If you need additional support with the accessibility features on your HP product, see Contacting support on

page 81.

78 Chapter 14 Accessibility

Additional links to external partners and suppliers that may provide additional assistance:

●Microsoft Accessibility information (Windows and Microsoft Oice)

●Google Products accessibility information (Android, Chrome, Google Apps)

Standards and legislation

Countries worldwide are enacting regulations to improve access to products and services for persons with

disabilities. These regulations are historically applicable to telecommunications products and services, PCs

and printers with certain communications and video playback features, their associated user documentation,

and their customer support.

Standards

The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address

access to information and communication technology (ICT) for people with physical, sensory, or cognitive

disabilities.

The standards contain technical criteria specic to various types of technologies, as well as performance

based requirements which focus on functional capabilities of covered products. Specic criteria cover

software applications and operating systems, web-based information and applications, computers,

telecommunications products, video and multimedia, and self-contained closed products.

Mandate 376 – EN 301 549

The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public

procurement of ICT products. The standard species the accessibility requirements applicable to ICT products

and services, with a description of the test procedures and evaluation methodology for each requirement.

Web Content Accessibility Guidelines (WCAG)

Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web

designers and developers create sites that better meet the needs of people with disabilities or age-related

limitations.

WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web

applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers

exibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.

WCAG specically addresses barriers to accessing the web experienced by people with visual, auditory,

physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0

provides characteristics of accessible content:

●Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of

presentation, and color contrast)

●Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and

navigability)

●Understandable (by addressing readability, predictability, and input assistance)

●Robust (for instance, by addressing compatibility with assistive technologies)

Standards and legislation 79

Legislation and regulations

Accessibility of IT and information has become an area of increasing legislative importance. These links

provide information about key legislation, regulations, and standards.

●United States

●Canada

●Europe

●Australia

Useful accessibility resources and links

These organizations, institutions, and resources might be good sources of information about disabilities and

age-related limitations.

NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP

assumes no responsibility for information or contacts you encounter on the internet. Listing on this page

does not imply endorsement by HP.

Organizations

These organizations are a few of the many that provide information about disabilities and age-related

limitations.

●American Association of People with Disabilities (AAPD)

●The Association of Assistive Technology Act Programs (ATAP)

●Hearing Loss Association of America (HLAA)

●Information Technology Technical Assistance and Training Center (ITTATC)

●Lighthouse International

●National Association of the Deaf

●National Federation of the Blind

●Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)

●Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)

●W3C Web Accessibility Initiative (WAI)

Educational institutions

Many educational institutions, including these examples, provide information about disabilities and age

related limitations.

●California State University, Northridge, Center on Disabilities (CSUN)

●University of Wisconsin - Madison, Trace Center

●University of Minnesota computer accommodations program

80 Chapter 14 Accessibility

Other disability resources

Many resources, including these examples, provide information about disabilities and age-related limitations.

●ADA (Americans with Disabilities Act) Technical Assistance Program

●ILO Global Business and Disability network

●EnableMart

●European Disability Forum

●Job Accommodation Network

●Microsoft Enable

HP links

These HP-specic links provide information that relates to disabilities and age-related limitations.

HP comfort and safety guide

HP public sector sales

Contacting support

HP oers technical support and assistance with accessibility options for customers with disabilities.

NOTE: Support is in English only.

●Customers who are deaf or hard of hearing who have questions about technical support or accessibility of

HP products:

–Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain

Time.

●Customers with other disabilities or age-related limitations who have questions about technical support

or accessibility of HP products, choose one of the following options:

–Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.

Other disability resources 81

Index

accessibility 77, 78, 80, 81

accessibility needs assessment 78

action keys 13

help 14

identifying 13

keyboard backlight 14

mute 14

next 14

pause 14

play 14

privacy screen 13

screen brightness 13

speaker volume 14

stop 14

switch screen image 14

touchpad 14

using 13

wireless 14

administrator password 45

airplane mode key 20

antivirus software 53

assistive technology (AT)

nding 78

purpose 77

AT (assistive technology)

nding 78

purpose 77

audio 30

adjusting volume 14

HDMI 34

headphones 30

headsets 31

sound settings 31

speakers 30

audio-out (headphone)/audio-in

(microphone) combo jack,

identifying 5, 6

Automatic Drivelock

selecting 48

Automatic DriveLock

disabling 49

enabling 48

Automatic DriveLock password

entering 49

backup, creating 61

backups 61

battery

conserving power 41

discharging 41

factory-sealed 42

nding information 41

low battery levels 41

resolving low battery level 41,

battery charge 40

battery information, nding 41

battery light 4

battery power 40

BIOS

determining version 65

downloading an update 65, 66

updating 65

Bluetooth device 20, 22

Bluetooth label 17

boot order

changing using the f9

prompt 66

boot order, changing 63

buttons

power 11, 12

camera 7

identifying 7

using 30

camera light, identifying 7

camera privacy cover

using 30

camera privacy cover, identifying 7

caps lock light, identifying 9

caring for your computer 57

cleaning your computer 57

caring for wood veneer 59

disinfecting 58

HP Easy Clean 57

removing dirt and debris 58

components

bottom 16

display 6

keyboard area 8

left side 5

rear 16

right side 3

Computer Setup

BIOS administrator

password 46-48

navigating and selecting 64

restoring factory settings 64

starting 64

connecting to a WLAN 21

connector, power 4

control zone 9

corporate WLAN connection 21

critical battery level 41

customer support, accessibility 81

data transfer 36

Disk Cleanup software 56

Disk Defragmenter software 56

display components 6

display states 33

DriveLock

description 50

disabling 51

enabling 51

DriveLock master password

changing 52

DriveLock password

changing 52

entering 52

setting 50

DriveLock Security Options 48

electrostatic discharge 76

esc key, identifying 12

external power, using 42

factory-sealed battery 42

ngerprint reader 54

ngerprint reader, identifying 11

ngerprints, registering 52

rewall software 53

fn key, identifying 12

fn lock light, identifying 9

82 Index

four-nger swipe touchpad

gesture 28

four-nger tap touchpad

gesture 28

GPS 22

hardware, locating 3

HDMI audio, conguring 34

HDMI port

connecting 33

headphones, connecting 30

headsets, connecting 31

help action key 14

Hibernation

exiting 39

initiated during critical battery

level 41

initiating 39

high-denition devices,

connecting 33, 36

hot keys

break 16

insert 16

microphone mute 14

pause 16

programming query 16

scroll lock 16

using 15

HP 3D DriveGuard 56

HP Assistive Policy 77

HP Client Security 54

HP Fast Charge 40

HP LAN-Wireless Protection 24

HP MAC Address Pass Through 25

HP PC Hardware Diagnostics UEFI

downloading 71

failure ID code 70

starting 71

using 70

HP PC Hardware Diagnostics

Windows

accessing 68, 69

downloading 69

failure ID code 68

installing 70

using 68

HP Recovery media

recovery 62

HP resources 1

HP Sure Recover 63

HP TechPulse 54

initiating Sleep and Hibernation 38

input power 74

integrated numeric keypad,

identifying 13

internal microphones, identifying 7

International Association of

Accessibility Professionals 78

jacks

audio-out (headphone)/audio-in

(microphone) combo 5, 6

network 5, 6

RJ-45 (network) 5, 6

keyboard and optional mouse

using 29

keyboard backlight

action key 14

keypad

integrated numeric 13

keys

action 13

esc 12

fn 12

num lk 13

touchpad 14

Windows 12

Windows application 12

labels

Bluetooth 17

regulatory 17

serial number 17

service 17

wireless certication 17

WLAN 17

left control zone, identifying 9

left side components 5

lights

AC adapter and battery 4

battery 4

camera 7

caps lock 9

fn lock 9

microphone mute 9

num lk 9

power 9

privacy key 9

RJ-45 (network) 5, 6

low battery level 41

low blue light mode 6

maintenance

Disk Cleanup 56

Disk Defragmenter 56

updating programs and

drivers 57

managing power 38

memory card reader, identifying 4,

microphone mute key,

identifying 14

microphone mute light,

identifying 9

microSD card, inserting 18

microSD memory card reader,

identifying 4-6

Miracast 36

mute volume action key 14

network jack, identifying 5, 6

next track action key 14

NFC 23

num lk light 9

one-nger slide touch screen

gesture 29

operating environment 75

passwords

administrator 45

BIOS administrator 46-48

user 45

pause action key 14

play action key 14

ports

HDMI 33

USB SuperSpeed 5 Gbps 5

USB SuperSpeed 5 Gbps port with

HP Sleep and Charge 4

USB SuperSpeed Plus 5

USB Type-C 36

USB Type-C DisplayPort 4

USB Type-C power connector 4

USB Type-C SuperSpeed 5

Gbps 4

Index 83

USB Type-C SuperSpeed port and

DisplayPort 32

power

battery 40

external 42

power button, identifying 11, 12

power connector

identifying 4

power icon, using 40

power lights 9

power settings, using 40

precision touchpad

using 26

precision touchpad gestures

four-nger swipe 28

four-nger tap 28

three-nger swipe 28

three-nger tap 27

two-nger slide 27

two-nger tap 27

privacy key light 9

privacy screen action key,

identifying 13

product name and number,

computer 17

public WLAN connection 21

recovery 61

discs 62

media 62

USB ash drive 62

recovery media 61

creating using HP Cloud Recovery

Download Tool 61

creating using Windows

tools 61

regulatory information

regulatory label 17

wireless certication labels 17

Remote HP PC Hardware Diagnostics

UEFI settings

customizing 72

using 72

resources, accessibility 80

restoring 61

restoring and recovery methods 62

right control zone, identifying 9

right side components 3

RJ-45 (network) jack, identifying 5,

RJ-45 (network) lights,

identifying 5, 6

screen brightness action keys 13

Section 508 accessibility

standards 79

security cable 54

security cable slot, identifying 5

serial number, computer 17

service labels, locating 17

setup utility

navigating and selecting 64

restoring factory settings 64

shipping the computer 59

shutdown 39

Sleep

exiting 38

initiating 38

Sleep and Hibernation,

initiating 38

slots

security cable 5

software

antivirus 53

Disk Cleanup 56

Disk Defragmenter 56

rewall 53

software installed, locating 3

software updates, installing 53

sound

See audio

sound settings, using 31

speaker volume action keys 14

speakers

connecting 30

speakers, identifying 11

special keys, using 11

standards and legislation,

accessibility 79

stop action key 14

SuperSpeed port and DisplayPort

connector, connecting USB Type-

C 32

Sure Start

using 67

switch screen image action key 14

system restore 62

system restore point, creating 61

tap touchpad and touch screen

gesture 26

three-nger swipe touchpad

gesture 28

three-nger tap touchpad

gesture 27

Tile 19

touch screen gestures

one-nger slide 29

touchpad

settings 8

using 26

touchpad and touch screen gestures

tap 26

two-nger pinch zoom 27

touchpad gestures

four-nger swipe 28

four-nger tap 28

three-nger swipe 28

three-nger tap 27

two-nger slide 27

two-nger tap 27

touchpad key 14

touchpad zone, identifying 9

TPM settings 67

transfer data 36

traveling with the computer 17, 59

turning o the computer 39

two-nger pinch zoom touchpad and

touch screen gesture 27

two-nger slide touchpad

gesture 27

two-nger tap touchpad

gesture 27

unresponsive system 39

updating programs and drivers 57

USB SuperSpeed 5 Gbps port with HP

Sleep and Charge, identifying 4

USB SuperSpeed 5 Gbps port,

identifying 5

USB SuperSpeed 5 Gbps powered

port, identifying 5

USB SuperSpeed Plus port,

identifying 5

USB SuperSpeed powered port,

identifying 5

USB Type-C port, connecting 32,

USB Type-C power connector port,

identifying 4

USB Type-C SuperSpeed 5 Gbps port,

identifying 4

user password 45

using passwords 45

using the keyboard and optional

mouse 29

using the touchpad 26

84 Index

vents, identifying 16

video 32

DisplayPort device 32

HDMI port 33

USB Type-C 32

wireless displays 36

volume

adjusting 14

mute 14

Windows

backup 61

recovery media 61

system restore point 61

Windows application key,

identifying 12

Windows Hello

using 52

Windows key, identifying 12

Windows tools, using 61

wireless action key 14

wireless antennas, identifying 7

wireless button 20

wireless certication label 17

wireless controls

button 20

operating system 20

wireless key 20

wireless light 20

wireless network (WLAN)

connecting 21

corporate WLAN connection 21

functional range 21

public WLAN connection 21

WLAN antennas, identifying 7

WLAN device 17

WLAN label 17

WWAN antennas, identifying 7

WWAN device 20, 22

Index 85

Table of Contents

HP ProBook 430 G8 i5-1135G7 4C FHD (1920x1080) UMA Iris Xe IR AG 250N 8GB 256GB nVME Windows 10 Home 1-1-1 User Manual

Related Manuals