Discover your Lenovo notebook
Chapter 1. Meet your computer
Chapter 2. Get started with your computer
- Access networks
- Interact with your computer
Chapter 3. Explore your computer
Chapter 4. Secure your computer and information
Chapter 5. Configure advanced settings
- UEFI BIOS
- Install a Windows operating system and drivers
Chapter 6. CRU replacement
Chapter 7. Help and support
Appendix A. Accessibility and ergonomic information
Appendix B. Compliance information
Appendix C. Notices and trademarks

Lenovo 20X50009GE User Manual

Displayed below is the user manual for 20X50009GE by Lenovo which is a product in the Notebooks category. This manual has pages.

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L14 Gen 2 and L15 Gen 2

User Guide

Read this first

Before using this documentation and the product it supports, ensure that you read and understand the

following:

• Safety and Warranty Guide

• Setup Guide

• Generic Safety and Compliance Notices

Fourth Edition (November 2021)

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services

Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-

35F-05925.

Contents

Discover your Lenovo notebook. . . . . iii

Chapter 1. Meet your computer . . . . . 1

Front view . . . . . . . . . . . . . . . . . . 1

Side view . . . . . . . . . . . . . . . . . . 4

Bottom view . . . . . . . . . . . . . . . . . 6

Specifications . . . . . . . . . . . . . . . . 6

USB specifications. . . . . . . . . . . . . 6

Chapter 2. Get started with your

computer . . . . . . . . . . . . . . . . . 9

Access networks . . . . . . . . . . . . . . . 9

Connect to Wi-Fi networks. . . . . . . . . . 9

Connect to the wired Ethernet (for selected

models) . . . . . . . . . . . . . . . . . 9

Connect to a cellular network (for selected

models) . . . . . . . . . . . . . . . . . 9

Turn on the Airplane mode . . . . . . . . . 10

Interact with your computer . . . . . . . . . . 10

Use the keyboard shortcuts . . . . . . . . 10

Use the TrackPoint pointing device . . . . . 11

Use the trackpad . . . . . . . . . . . . 13

Use the touch screen (for selected models) . . 14

Connect to an external display . . . . . . . 16

Chapter 3. Explore your computer . . 19

Lenovo apps . . . . . . . . . . . . . . . . 19

Smart features (for selected models). . . . . . . 19

Intelligent cooling . . . . . . . . . . . . . . 22

Manage power . . . . . . . . . . . . . . . 22

Check the battery status . . . . . . . . . 23

Charge the computer . . . . . . . . . . . 23

Change the power settings . . . . . . . . 24

Transfer data . . . . . . . . . . . . . . . . 24

Set up a Bluetooth connection . . . . . . . 24

Set up an NFC connection (for selected

models) . . . . . . . . . . . . . . . . 24

Use a smart card or microSD card (for

selected models) . . . . . . . . . . . . 25

Accessories . . . . . . . . . . . . . . . . 26

Purchase accessories . . . . . . . . . . 26

Docking station . . . . . . . . . . . . . 26

Chapter 4. Secure your computer

and information . . . . . . . . . . . . 31

Lock the computer . . . . . . . . . . . . . 31

Protect data against power loss (for selected

models) . . . . . . . . . . . . . . . . . . 32

UEFI BIOS passwords . . . . . . . . . . . . 32

Password types . . . . . . . . . . . . . 32

Set, change, or remove a password . . . . . 33

Associate your fingerprints with passwords

(for selected models) . . . . . . . . . . . 34

Chapter 5. Configure advanced

settings. . . . . . . . . . . . . . . . . 35

UEFI BIOS . . . . . . . . . . . . . . . . . 35

Enter the UEFI BIOS menu. . . . . . . . . 35

Navigate in the UEFI BIOS interface . . . . . 35

Set the system date and time. . . . . . . . 35

Change the startup sequence . . . . . . . 35

Update UEFI BIOS . . . . . . . . . . . . 35

Install a Windows operating system and drivers . . 36

Chapter 6. CRU replacement . . . . . 39

CRU list . . . . . . . . . . . . . . . . . . 39

Disable Fast Startup and the built-in battery. . . . 39

Replace a CRU . . . . . . . . . . . . . . . 40

Base cover assembly . . . . . . . . . . . 40

Memory module . . . . . . . . . . . . . 41

Wireless WAN card (for selected models) . . . 42

Hard disk drive assembly (for selected

models) . . . . . . . . . . . . . . . . 43

M.2 solid-state drive (for models with hard

disk drive) . . . . . . . . . . . . . . . 44

M.2 solid-state drive (for models without hard

disk drive) . . . . . . . . . . . . . . . 45

Keyboard . . . . . . . . . . . . . . . 46

USB and audio board (for L14 Gen 2 only). . . 50

Chapter 7. Help and support . . . . . 51

Frequently asked questions . . . . . . . . . . 51

Error messages . . . . . . . . . . . . . . . 52

Beep errors . . . . . . . . . . . . . . . . 53

Self-help resources . . . . . . . . . . . . . 54

Windows label . . . . . . . . . . . . . . . 55

Call Lenovo . . . . . . . . . . . . . . . . 55

Before you contact Lenovo . . . . . . . . 55

Lenovo Customer Support Center . . . . . . 56

Purchase additional services. . . . . . . . . . 57

Appendix A. Accessibility and

ergonomic information . . . . . . . . 59

Appendix B. Compliance

information . . . . . . . . . . . . . . . 61

Appendix C. Notices and

trademarks . . . . . . . . . . . . . . . 67

ii L14 Gen 2 and L15 Gen 2 User Guide

Discover your Lenovo notebook

Thank you for choosing a Lenovo® notebook! We are dedicated to delivering the best solution to you.

Before starting your tour, please read the following information:

• Illustrations in this documentation might look different from your product.

• Depending on the model, some optional accessories, features, software programs, and user interface

instructions might not be applicable to your computer.

• Documentation content is subject to change without notice. To get the latest documentation, go to https://

pcsupport.lenovo.com.

iv L14 Gen 2 and L15 Gen 2 User Guide

Chapter 1. Meet your computer

ThinkPad L14 Gen 2 and ThinkPad L15 Gen 2 might be shipped with different microprocessors, namely

Intel® and Advanced Micro Devices (AMD). Hereby Intel models and AMD models are used to distinguish

computer models with different microprocessors.

Front view

L14 Gen 2

L15 Gen 2

Infrared (IR) camera* / Camera* Webcam privacy shutter*

Microphone Touch screen*

TrackPoint® pointing stick Fingerprint reader*

TrackPoint buttons Power button

Near field communication (NFC) label* Trackpad

* for selected models

Webcam privacy shutter

Slide the webcam privacy shutter to cover or uncover the camera lens. It is designed to protect your privacy.

2L14 Gen 2 and L15 Gen 2 User Guide

Related topics

• “Lock the computer” on page 31

• “Charge the computer” on page 23

• “USB specifications” on page 6

• “Connect to the wired Ethernet (for selected models)” on page 9

• “Connect to a cellular network (for selected models)” on page 9

• “Use a smart card or microSD card (for selected models)” on page 25

Chapter 1.Meet your computer 5

Bottom view

L14 Gen 2

L15 Gen 2

Speaker

Specifications

For detailed specifications of your computer, go to https://psref.lenovo.com and search by product.

USB specifications

Note: Depending on the model, some USB connectors might not be available on your computer.

6L14 Gen 2 and L15 Gen 2 User Guide

Connector name Description

• USB 2.0 connector

• USB 3.2 connector Gen 1

Connect USB-compatible devices, such as a USB keyboard, USB

mouse, USB storage device, or USB printer.

• USB-C (3.2 Gen 1) connector

• USB-C (3.2 Gen 2) connector

• Thunderbolt 3 connector (USB-C)

• Thunderbolt 4 connector (USB-C)

• Charge USB-C compatible devices with the output voltage and

current of 5 V and 1.5 A.

• Connect to an external display:

– USB-C to VGA: up to 1920 x 1200 pixels, 60 Hz

– USB-C to DP: up to 5120 x 3200 pixels, 60 Hz

• Connect to USB-C accessories to help expand your computer

functionality. To purchase USB-C accessories, go to https://

www.lenovo.com/accessories.

Statement on USB transfer rate

Depending on many factors such as the processing capability of the host and peripheral devices, file

attributes, and other factors related to system configuration and operating environments, the actual transfer

rate using the various USB connectors on this device will vary and will be slower than the data rate listed

below for each corresponding device.

USB device Data rate (Gbit/s)

3.2 Gen 1 / 3.1 Gen 1 5

3.2 Gen 2 / 3.1 Gen 2 10

3.2 Gen 2 × 2 20

Thunderbolt 3 connector (USB-C) 40

Thunderbolt 4 connector (USB-C) 40

Chapter 1.Meet your computer 7

8L14 Gen 2 and L15 Gen 2 User Guide

Chapter 2. Get started with your computer

Access networks

This section helps you connect to a wireless or wired network.

Connect to Wi-Fi networks

Click the network icon in the Windows® notification area, and then select a network for connection. Provide

required information, if needed.

Connect to the wired Ethernet (for selected models)

Connect your computer to a local network through the Ethernet connector on your computer with an

Ethernet cable.

Connect to a cellular network (for selected models)

If your computer has a wireless wide area network (WAN) card and a nano-SIM card installed, you can

connect to a cellular data network and get online everywhere.

Note: The cellular service is provided by authorized mobile service carriers in some countries or regions.

You must have a cellular plan from a service carrier to connect to the cellular network.

To establish a cellular connection:

1. Turn off the computer.

2. Locate the nano-SIM card slot and insert the nano-SIM card as shown. Note the orientation of the card

and ensure that it is seated correctly.

3. Turn on the computer.

4. Click the network icon, and then select the cellular network icon from the list. Provide required

information, if needed.

Turn on the Airplane mode

When the Airplane mode is enabled, all wireless features are disabled.

1. Type Airplane mode in the Windows search box and then press Enter.

2. Turn on the Airplane mode.

Interact with your computer

Your computer provides you various ways to navigate the screen.

Use the keyboard shortcuts

The special keys on the keyboard help you work more effectively.

Invoke the special function printed as an icon on each key or standard function of

F1–F12 function keys.

FnLock indicator on: standard function

FnLock indicator off: special function

Enable / disable speakers

Decrease volume

Increase volume

Enable / disable microphones

Darken display

Brighten display

Manage external displays

10 L14 Gen 2 and L15 Gen 2 User Guide

Enable / disable wireless

Open / collapse notification center

Answer incoming calls on Microsoft Teams.

Decline incoming calls on Microsoft Teams.

Customize the function of this key on the Vantage app

Open calculator (for L15 Gen 2 only)

Enter sleep mode (for L15 Gen 2 only)

Open Snipping Tool

Toggle keyboard backlight

Break operation

Pause operation

Scroll contents

Send system request

Enter sleep mode

To wake up the computer, press Fn or the power button.

Go to beginning

Go to end

Use the TrackPoint pointing device

The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as

pointing, clicking, and scrolling.

Chapter 2.Get started with your computer 11

Use the TrackPoint pointing device

TrackPoint pointing stick

Use your finger to apply pressure to the pointing-stick nonslip cap in any direction parallel to the keyboard.

The pointer on the screen moves accordingly. The higher the pressure applied, the faster the pointer moves.

TrackPoint buttons

The left-click button and right-click button correspond to the left and right buttons on a traditional mouse.

Press and hold the dotted middle button while using your finger to applying pressure to the pointing stick in

the vertical or horizontal direction. Then, you can scroll through the document, Web site, or apps.

Disable the TrackPoint pointing device

The TrackPoint pointing device is active by default. To disable the device:

1. Open the Start menu, and then click Settings ➙ Devices ➙ Mouse.

2. Follow the on-screen instructions to disable TrackPoint.

Replace the pointing-stick nonslip cap

Note: Ensure that the new cap has grooves a.

12 L14 Gen 2 and L15 Gen 2 User Guide

Use the trackpad

You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse.

Use the trackpad

Left-click zone Right-click zone

Chapter 2.Get started with your computer 13

Use the touch gestures

Tap once to select or open an item. Tap twice quickly to display a shortcut menu.

Two-finger zoom in or zoom out. Scroll through items.

Open the task view to see all open windows. Show the desktop.

Notes:

• When using two or more fingers, ensure that you position your fingers slightly apart.

• Some gestures are not available if the last action was done from the TrackPoint pointing device.

• Some gestures are only available when you are using certain apps.

• If the trackpad surface is stained with oil, turn off the computer first. Then, gently wipe the trackpad

surface with a soft and lint-free cloth moistened with lukewarm water or computer cleaner.

For more gestures, see the help information of the pointing device.

Disable the trackpad

The trackpad is active by default. To disable the device:

1. Open the Start menu, and then click Settings ➙ Devices ➙ Touchpad.

2. In the Touchpad section, turn off the Touchpad control.

Use the touch screen (for selected models)

If your computer display supports the multi-touch function, you can navigate the screen with simple touch

gestures.

Note: Some gestures might not be available when you are using certain apps.

14 L14 Gen 2 and L15 Gen 2 User Guide

Tap once to single click Tap twice quickly to double-click

Tap and hold to right-click

Slide to scroll through items

Zoom out Zoom in

Swipe from the left: view all open windows

Swipe from the right: open action center

Swipe downwards shortly: show title bar

Swipe downwards: close the current app

Drag

Chapter 2.Get started with your computer 15

Maintenance tips:

• Turn off the computer before cleaning the touch screen.

• Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the

touch screen. Do not apply solvents to the cloth.

• The touch screen is a glass panel covered with a plastic film. Do not apply pressure or place any metallic

object on the screen, which might damage the touch panel or cause it to malfunction.

• Do not use fingernails, gloved fingers, or inanimate objects for input on the screen.

• Regularly calibrate the accuracy of the finger input to avoid a discrepancy.

Connect to an external display

Connect your computer to a projector or a monitor to give presentations or expand your workspace.

Connect to a wired display

If your computer cannot detect the external display, right-click a blank area on the desktop and select

display settings. Then follow the on-screen instructions to detect the external display.

Supported resolution

The following table lists the supported maximum resolution of the external display.

Connect the external display to Supported resolution

USB-C connector (USB 3.2 Gen 1 / Thunderbolt 4) Up to 5120 x 3200 pixels / 60 Hz

HDMI™ connector Up to 4096 x 2160 pixels / 60 Hz

Connect to a wireless display

To use a wireless display, ensure that both your computer and the external display support the Miracast®

feature.

Press + and then select a wireless display to connect with.

Set the display mode

Press or and then select a display mode of your preference.

16 L14 Gen 2 and L15 Gen 2 User Guide

Change display settings

1. Right-click a blank area on the desktop and select display settings.

2. Select the display that you want to configure and change display settings of your preference.

You can change the settings for both the computer display and the external display. For example, you can

define which one is the main display and which one is the secondary display. You also can change the

resolution and orientation.

Chapter 2.Get started with your computer 17

18 L14 Gen 2 and L15 Gen 2 User Guide

Chapter 3. Explore your computer

Lenovo apps

This section provides introduction to the Vantage and Lenovo Quick Clean apps.

The Vantage app

The preinstalled Vantage app is a customized one-stop solution to help you maintain your computer with

automated updates and fixes, configure hardware settings, and get personalized support.

To access the Vantage app, type Vantage in the Windows search box.

Key features

The Vantage app enables you to:

• Know the device status easily and customize device settings.

• Download and install UEFI BIOS, firmware, and driver updates to keep your computer up-to-date.

• Monitor your computer health, and secure your computer against outside threats.

• Scan your computer hardware and diagnose hardware problems.

• Look up warranty status (online).

• Access User Guide and helpful articles.

Notes:

• The available features vary depending on the computer model.

• The Vantage app makes periodic updates of the features to keep improving your experience with your

computer. The description of features might be different from that on your actual user interface.

Lenovo Quick Clean

Depending on the model, your computer might support the Lenovo Quick Clean feature. The preinstalled

Lenovo Quick Clean enables you to temporarily disable the keyboard, screen, trackpad, and TrackPoint

pointing device for cleaning.

To access Lenovo Quick Clean, do one of the following:

• Type Lenovo Quick Clean in the Windows search box.

• Press Fn and the right Shift key at the same time.

To download the latest version of Lenovo Quick Clean, go to https://pcsupport.lenovo.com.

Smart features (for selected models)

Your computer might be preinstalled with Glance by Mirametrix®. Glance can capture your head movement

through camera and makes your computer smarter and more efficient.

Access Glance by Mirametrix

Type Glance in the Windows search box and then press Enter.

Note: If Glance is uninstalled, you can request it through https://support.lenovo.com/contactus.

Explore key features

Depending on the model, some features might not be available on your computer.

• Protect privacy

– Presence Detection: Keep your computer awake when in use and automatically lock the computer

when your head moves out of the camera range.

– Privacy Alert: When a shoulder surfer is detected, an alert icon appears on your computer screen.

– Privacy Guard: When a shoulder surfer is detected, your screen is blurred. Press Alt+F2 to cancel the

blur effect.

– Smart Display: Blur screens you are not looking at. If you are not facing any screen, all screens are

blurred. Press Alt+F2 to cancel the blur effect.

20 L14 Gen 2 and L15 Gen 2 User Guide

Note: If your computer comes with an ePrivacy screen, it can work with Glance to achieve better privacy

protection. For details, go to https://support.lenovo.com/us/en/videos/vid500144.

• Improve productivity

– Snap Window: When you select a window on one screen and turn your face to another, the window

automatically snaps to the top center of the screen you are facing.

– Smart Pointer: Relocate the pointer to the screen you are facing. When the pointer moves from one

screen to another, it is temporarily drawn large.

Note: Snap Window and Smart Pointer only work when your computer is connected to external displays.

Ensure that external displays are placed at the same height of your computer.

• Promote digital wellness

– Posture check: Remind you to adjust your posture once you hunch toward the screen.

– 20/20/20 Alert: Remind you to look away from the screen and relax your eyes for 20 seconds every 20

minutes.

Chapter 3.Explore your computer 21

Intelligent cooling

The Intelligent Cooling feature helps you adjust fan speed, computer temperature and performance. This

feature works in auto mode by default. Press Fn+T to switch between manual mode and auto mode.

Manual mode

• Quiet mode: the least fan noise

• Balanced mode: balanced performance and fan noise

• Performance mode: the highest performance and normal fan noise

on ac power on battery power

Do the following to select the preferred mode:

1. Click the battery status icon in the Windows notification area.

2. Move the slider to the left or right to select your preferred mode.

Auto mode (for Intel models only)

• Auto battery mode: Switch between quiet mode and battery mode automatically based on the amount

of system activity.

• Auto performance mode: Switch among quiet mode, balanced mode and performance mode

automatically based on the amount of system activity.

Manage power

Use the information in this section to achieve the best balance between performance and power efficiency.

22 L14 Gen 2 and L15 Gen 2 User Guide

Check the battery status

Go to Settings ➙ System to check the battery status. For more details about your battery, refer to the

Vantage app.

Charge the computer

Use ac power

Power source of the ac power adapter:

• Sine-wave input at 50 Hz to 60 Hz

• Input rating of the ac power adapter: 100 V to 240 V ac, 50 Hz to 60 Hz

When the battery power is low, charge your battery by connecting your computer to ac power. The 65 W ac

power adapter supports the rapid charge function, the battery is 80% charged in about one hour when the

computer is turned off. The actual charging time depends on the battery size, the physical environment, and

whether you are using the computer.

Note: Some models may not ship with ac adapters or power cords. Use only the certified adapters and

power cords provided by Lenovo that comply with the requirements of relevant national standards to charge

the product. It is recommended to use the Lenovo qualified adapters. You can refer to https://

www.lenovo.com/us/en/compliance/eu-doc.

Notes: To maximize the life of the battery:

• Use the battery until the charge is depleted and recharge the battery completely before using it. Once the

battery is fully charged, it must discharge to 94% or lower before it will be allowed to recharge again.

• The battery may optimize its full charge capacity based on your usage. After prolonged periods of limited

use, full battery capacity may not be available until you discharge to as low as 20% and recharge

completely. For more information, refer to the power section of the Vantage app.

Use P-to-P 2.0 (Peer to Peer 2.0) charging function

The USB-C connectors on the computer feature the Lenovo-unique P-to-P 2.0 charging function. To use the

function, ensure that Always On USB and Charge in Battery Mode are enabled in UEFI BIOS of your

computers, so that the function works even when the computers are off or in hibernation mode.

To enable Always On USB and Charge in Battery Mode:

1. Press F1 to enter the UEFI BIOS menu.

2. Click Config ➙ USB, and then to enable Always On USB and Charge in Battery Mode.

Chapter 3.Explore your computer 23

Note: The actual charging speed of your computer depends on many factors, such as the remaining battery

power of the computers, the wattage of the ac power adapter, and whether you are using the computers.

Change the power settings

For ENERGY STAR® compliant computers, the following power plan takes effect when your computer has

been idle for a specified duration:

• Turn off the display: After 10 minutes

• Put the computer to sleep: After 10 minutes

To reset the power plan:

1. Right-click the battery status icon and select Power Options.

2. Choose or customize a power plan of your preference.

To reset the power button function:

1. Right-click the battery status icon and select Power Options ➙ Change what the power buttons do.

2. Change the settings as you prefer.

Transfer data

Quickly share your files using the built-in Bluetooth or NFC technology among devices with the same

features. You also can insert a microSD card or smart card to transfer data.

Set up a Bluetooth connection

You can connect all types of Bluetooth-enabled devices to your computer, such as a keyboard, a mouse, a

smartphone, or speakers. To ensure successful connection, place the devices at most 10 meters (33 feet)

from the computer.

1. Type Bluetooth in the Windows search box and then press Enter.

2. Turn on Bluetooth, if it is off.

3. Select a Bluetooth device, and then follow the on-screen instructions.

Set up an NFC connection (for selected models)

If your computer supports NFC, you will see an NFC mark or label around the trackpad area.

NFC is a high-frequency and short-range wireless communication technology. By using NFC, you can simply

tap and connect your computer and another NFC-enabled device over a few centimeters or inches.

Turn on NFC

1. Type Airplane mode in the Windows search box and then press Enter.

24 L14 Gen 2 and L15 Gen 2 User Guide

2. Ensure that the Airplane mode is off and turn on the NFC function.

Pair with an NFC card or NFC-enabled smartphone

Before you start, ensure that:

• The card is in NFC Data Exchange Format (NDEF), otherwise the card cannot be detected.

• The smartphone screen is facing upward.

To pair with an NFC card or smartphone:

1. Place the card or smartphone closely near the NFC mark or label area on your computer.

2. Slowly move the card or smartphone around the NFC mark or label until you are prompted that the

device has been successfully detected.

Attention: During the data transfer, do not put your computer to sleep mode or lock the smartphone;

otherwise, your data might get damaged.

Use a smart card or microSD card (for selected models)

If your computer has a smart-card slot or microSD card slot, read the following information.

Supported smart card

Supported smart card specifications: 85.60 mm (3.37 inches) x 53.98 mm (2.13 inches)

Attention: Smart cards with slits are not supported. Do not insert such a smart card into the smart-card slot

of your computer. Otherwise, the reader might get damaged.

Install or remove a card

Attention: Before removing the card:

1. Click the triangular icon in the Windows notification area to show hidden icons. Right-click the icon

prompting you to safely remove hardware and eject media.

2. Select the corresponding item to eject the card from the Windows operating system.

3. Press the card and remove it from your computer. Store the card safely for future use.

Chapter 3.Explore your computer 25

Accessories

This section provides instructions on how to use hardware accessories to expand your computer

functionalities.

Purchase accessories

Lenovo has a number of hardware accessories and upgrades to help expand the functionalities of your

computer. Options include memory modules, storage devices, network cards, port replicators or docking

stations, batteries, power adapters, keyboards, mice, and more.

To shop at Lenovo, go to https://www.lenovo.com/accessories.

Docking station

You can use the following docking stations to extend the capacity of your computer:

• ThinkPad Basic Docking Station

• ThinkPad Pro Docking Station

• ThinkPad Ultra Docking Station

Attention:

• If your computer comes with the Ethernet extension connector Gen 2 a, it supports ThinkPad Basic/Pro/

Ultra Docking Station.

• If your computer does not come with this connector a, we do not recommend you to connect the

ThinkPad Basic/Pro/Ultra Docking Station.

• If your computer comes with a cap on this connector a, this connector doesn’t work. We do not

recommend you to connect the ThinkPad Basic/Pro/Ultra Docking Station.

Side connectors of docking stations

Figure 1. ThinkPad Basic Docking Station

26 L14 Gen 2 and L15 Gen 2 User Guide

Figure 2. ThinkPad Pro Docking Station

Figure 3. ThinkPad Ultra Docking Station

1. Audio connector 2. ac power connector

3. DisplayPort® connector 4. VGA connector

5. USB 2.0 connector 6. Always On USB 3.2 connector Gen 1

7. USB 3.2 connector Gen 1 8. Ethernet connector

9. Security-lock slot 10. USB-C connector

11. HDMI connector 12. Always On USB 3.2 connector Gen 2

13. USB 3.2 connector Gen 2

Attach a docking station

Notes:

• ThinkPad Basic Docking Station does not ship with a system lock installed. If you do not purchase and

install a system lock, skip step 3 and step 6 in the following instruction.

• If you do not connect the docking station to ac power, the computer attached runs on battery power.

1. Connect the docking station to ac power.

2. Disconnect the cables and devices from the left side of the computer.

3. Turn the system lock key to the unlocked position ( ).

Chapter 3.Explore your computer 27

4. Align the top-left corner of the computer with the guide post of the docking station. Attach your

computer to the docking station as shown 1 until you hear a click. Slide the latch in the direction as

shown 2.

5. Check the docking status indicator. The docking status indicator turns on when the computer is

successfully docked.

Note: If the indicator is off, your computer is not attached to the docking station successfully. To solve

the problem, detach and reattach the computer.

6. Turn the system lock key to the locked position ( ).

Attention: When the computer is attached to a docking station, always hold the whole assembly when you

need to move your computer. Otherwise, the docking station might drop down.

Detach a docking station

Note: ThinkPad Basic Docking Station does not ship with a system lock installed. If you do not purchase

and install a system lock, skip step 1 in the following instruction.

1. Turn the system lock key to the unlocked position ( ).

28 L14 Gen 2 and L15 Gen 2 User Guide

2. Slide the latch in the direction as shown 1 to release the computer, and then grasp both sides of the

computer to remove it 2.

Connect multiple external displays

You can connect multiple external displays to a supported docking station. To ensure that the multiple

displays work correctly, refer to the following table and connect the external displays to the appropriate

connectors.

Docking station Connectors supporting external displays

ThinkPad Basic Docking Station

DisplayPort

VGA

ThinkPad Pro Docking Station DisplayPort (x2)

ThinkPad Ultra Docking Station

DisplayPort (x2)

HDMI

VGA

Chapter 3.Explore your computer 29

30 L14 Gen 2 and L15 Gen 2 User Guide

Chapter 4. Secure your computer and information

Lock the computer

Lock your computer to a desk, table, or other fixtures through a compatible security cable lock.

Note: You are responsible for evaluating, selecting, and implementing the locking device and security

feature. Lenovo is not responsible for the locking device and security feature. You can purchase the cable

locks at https://smartfind.lenovo.com.

Enroll your fingerprints and unlock computer by scanning your fingerprints on the fingerprint reader.

1. Type Sign-in options in the Windows search box and then press Enter.

2. Select the fingerprint setting and then follow the on-screen instruction to enroll your fingerprint.

Note: It is recommended that you put your finger at the middle of the fingerprint reader during

enrollment and enroll more than one fingerprint in case of any injuries to your fingers. After the

enrollment, the fingerprints are associated with the Windows password automatically.

3. Log in with your fingerprint.

Associate your fingerprints with UEFI BIOS passwords

You can associate your fingerprints with your power-on password and hard disk password. See “Associate

your fingerprints with passwords (for selected models)” on page 34.

Maintenance tips:

• Do not scratch the surface of the reader with anything hard.

• Do not use or touch the reader with a wet, dirty, wrinkled, or injured finger.

For models come with a webcam privacy shutter, slide the webcam privacy shutter to uncover the camera

lens before using the Windows Hello face recognition.

Create your face ID and unlock your computer by scanning your face:

1. Type Sign-in options in the Windows search box and then press Enter.

2. Select the face ID setting and then follow the on-screen instruction to create your face ID.

Protect data against power loss (for selected models)

NVMe (Non-Volatile Memory express) M.2 solid-state drive features the Lenovo-unique PLP (Power Loss

Protection) function to avoid data loss or damage. If your computer is not responding and you might have to

shut down your computer by pressing and holding the power button for several seconds. In this case, the

PLP function enables your computer data to be saved timely. However, there is no guarantee that all data is

saved in any situation. To check the type of your M.2 solid-state drive:

1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics

window.

2. On the TOOLS tab, select SYSTEM INFORMATION ➙ STORAGE using the arrow keys.

3. Locate the Device Type section to check the information

UEFI BIOS passwords

You can set passwords in UEFI (Unified Extensible Firmware Interface) BIOS (Basic Input/Output System) to

strengthen the security of your computer.

Password types

You can set a power-on password, supervisor password, system management password, or hard disk

password in UEFI BIOS to prevent unauthorized access to your computer. However, you are not prompted to

enter any UEFI BIOS password when your computer resumes from sleep mode.

Power-on password

If you set a power-on password, a window is displayed on the screen when you turn on the computer. Enter

the correct password to use the computer.

Supervisor password

The supervisor password protects the system information stored in UEFI BIOS. When entering the UEFI

BIOS menu, enter the correct supervisor password in the window prompted. You also can press Enter to

skip the password prompt. However, you cannot change most of the system configuration options in UEFI

BIOS.

If you have set both the supervisor password and power-on password, you can use the supervisor password

to access your computer when you turn it on. The supervisor password overrides the power-on password.

System management password

The system management password can also protect the system information stored in UEFI BIOS like a

supervisor password, but it has lower authority by default. The system management password can be set

through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo

client-management interface.

32 L14 Gen 2 and L15 Gen 2 User Guide

You can enable the system management password to have the same authority as the supervisor password

to control security-related features. To customize the authority of the system management password through

the UEFI BIOS menu:

1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

2. Select Security ➙ Password ➙ System Management Password Access Control.

3. Follow the on-screen instructions.

If you have set both the supervisor password and the system management password, the supervisor

password overrides the system management password. If you have set both the system management

password and the power-on password, the system management password overrides the power-on

password.

Hard disk passwords

The hard disk password prevents unauthorized access to the data on the storage drive. When a hard disk

password is set, you are prompted to type a correct password each time you try to access the storage drive.

• User hard disk password only

When a user hard disk password is set without a master hard disk password, the user must enter the user

hard disk password to access files and applications on the storage drive.

• Master hard disk password + User hard disk password

The master hard disk password is set and used by a system administrator. It enables the administrator to

access any storage drive in a system or any computer connected in the same network. The administrator

can also assign a user hard disk password for each computer in the network. The user of the computer

can change the user hard disk password as desired, but only the administrator can remove the user hard

disk password.

When prompted to enter a hard disk password, press F1 to switch between the master hard disk password

and user hard disk password.

Notes: The hard disk password is not available in the following situations:

• A Trusted Computing Group (TCG) Opal-compliant storage drive and a TCG Opal management software

program are installed in the computer, and the TCG Opal management software program is activated.

• An eDrive storage drive is installed in the computer preinstalled with the Windows operating system.

Set, change, or remove a password

Before you start, print these instructions.

1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

2. Select Security ➙ Password by using the arrow keys.

3. Select the password type. Then, follow the on-screen instructions to set, change, or remove a

password.

You should record all your passwords and store them in a safe place. If you forget any of your passwords,

any potential repair actions required are not covered under warranty.

What to do if you forget your power-on password

If you forget your power-on password, do the following to remove the power-on password:

• If you have set a supervisor password or a system management password and remember it:

1. Restart the computer. When the logo screen is displayed, immediately press F1.

2. Type the supervisor password or the system management password to enter the UEFI BIOS menu.

Chapter 4.Secure your computer and information 33

3. Select Security ➙ Password ➙ Power-On Password by using the arrow keys.

4. Type the current supervisor password or the system management password in the Enter Current

Password field. Then, leave the Enter New Password field blank, and press Enter twice.

5. In the Changes have been saved window, press Enter.

6. Press F10 to save changes and exit the UEFI BIOS menu.

• If you have not set a supervisor password or a system management password, contact a Lenovo

authorized service provider to have the power-on password removed.

What to do if you forget your system management password

If you forget your system management password, do the following to remove the system management

password:

• If you have set a supervisor password and remember it:

1. Restart the computer. When the logo screen is displayed, immediately press F1.

2. Type the supervisor password to enter the UEFI BIOS menu.

3. Select Security ➙ Password ➙ System Management Password by using the arrow keys.

4. Type the current supervisor password in the Enter Current Password field. Then, leave the Enter

New Password field blank, and press Enter twice.

5. In the Changes have been saved window, press Enter.

6. Press F10 to save changes and exit the UEFI BIOS menu.

• If you have not set a supervisor password, contact a Lenovo authorized service provider to have the

system management password removed.

What to do if you forget your hard disk password

If you forget your user hard disk password or both user and master hard disk passwords, there is no service

procedure to remove the password or recover data from the storage drive. You can contact a Lenovo

authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If

the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase a new

storage drive to replace the old one by yourself. To check whether the storage drive is a CRU and the

relevant replacement procedure, see Chapter 6 “CRU replacement” on page 39.

What to do if you forget your supervisor password

If you forget your supervisor password, there is no service procedure to remove the password. You can

contact a Lenovo authorized service provider to have the system board replaced. A fee will be charged for

parts and service.

Associate your fingerprints with passwords (for selected models)

Do the following to associate your fingerprints with the power-on password and hard disk password:

1. Turn off and then turn on the computer.

2. When prompted, scan your finger on the fingerprint reader.

3. Enter your power-on password, hard disk password, or both as required. The association is established.

When you start the computer again, you can use your fingerprints to log in to the computer without entering

your Windows password, power-on password, or hard disk password. To change settings, press F1 to enter

the UEFI BIOS menu, and then select Security ➙ Fingerprint.

Attention: If you always use your fingerprint to log in to the computer, you might forget your passwords.

Write down your passwords, and keep them in a safe place.

34 L14 Gen 2 and L15 Gen 2 User Guide

Chapter 5. Configure advanced settings

UEFI BIOS

UEFI BIOS is the first program that the computer runs. When the computer turns on, UEFI BIOS performs a

self test to make sure that various devices in the computer are functioning.

Enter the UEFI BIOS menu

Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

Navigate in the UEFI BIOS interface

You can navigate in the UEFI BIOS interface by pressing the following keys:

• F1: General Help

• F9: Setup Defaults

• F10: Save and Exit

• F5 / F6: Change boot priority order

• ↑↓ or PgUp / PgDn: Select / Scroll page

• ← →: Move keyboard focus

• Esc: Back / Close dialog

• Enter: Select / Open submenu

Set the system date and time

1. Restart the computer. When the logo screen is displayed, press F1.

2. Select Date/Time and set the system date and time as desired.

3. Press F10 to save changes and exit.

Change the startup sequence

1. Restart the computer. When the logo screen is displayed, press F1.

2. Select Startup ➙ Boot. Then, press Enter. The default device order list is displayed.

Note: No bootable device is displayed if the computer cannot start from any devices or the operating

system cannot be found.

3. Set the startup sequence as desired.

4. Press F10 to save the changes and exit.

To change the startup sequence temporarily:

1. Restart the computer. When the logo screen is displayed, press F12.

2. Select the device that you want the computer to start from and press Enter.

Update UEFI BIOS

When you install a new program, device driver, or hardware component, you might need to update UEFI

BIOS.

Download and install the latest UEFI BIOS update package by one of the following methods:

• Open the Vantage app to check the available update packages. If the latest UEFI BIOS update package is

available, follow the on-screen instructions to download and install the package.

• Go to https://pcsupport.lenovo.com and select the entry for your computer. Then, follow the on-screen

instructions to download and install the latest UEFI BIOS update package.

To know more about UEFI BIOS, visit Knowledge Base of your computer at https://pcsupport.lenovo.com.

Install a Windows operating system and drivers

This section provides instructions on installing a Windows operating system and device drivers.

Install a Windows operating system

Microsoft constantly makes updates to the Windows operating system. Before installing a particular

Windows version, check the compatibility list for the Windows version. For details, go to https://

support.lenovo.com/us/en/solutions/windows-support.

Attention:

• It is recommended that you update your operating system through official channels. Any unofficial update

might cause security risks.

• The process of installing a new operating system deletes all the data on your internal storage drive,

including the data stored in a hidden folder.

• For computer models that are installed with a hybrid solid-state drive (with Intel Optane memory), ensure

that you do not install the operating system into Optane memory.

1. If you are using the Windows BitLocker® Drive Encryption feature and your computer has a Trusted

Platform Module, ensure that you have disabled the feature.

2. Ensure that the security chip is set to Active.

a. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

b. Select Security ➙ Security Chip and press Enter. The Security Chip submenu opens.

c. Ensure that the security chip for TPM 2.0 is set to Active.

d. Press F10 to save the settings and exit.

3. For computer models that are installed with hybrid solid-state drive (with Intel Optane memory), enter

the UEFI BIOS menu and select Config ➙ Storage ➙ Controller mode. Ensure that RST mode is

selected.

4. Connect the drive that contains the operating system installation program to the computer.

5. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.

6. Select Startup ➙ Boot to display the Boot Priority Order submenu.

7. Select the drive that contains the operating system installation program, for example, USB HDD. Then,

press Esc.

Attention: After you change the startup sequence, ensure that you select the correct device during a

copy, a save, or a format operation. If you select the wrong device, the data on that device might be

erased or overwritten.

8. Select Restart and ensure that OS Optimized Defaults is enabled. Then, press F10 to save the settings

and exit.

9. Follow the on-screen instructions to install the device drivers and necessary programs.

36 L14 Gen 2 and L15 Gen 2 User Guide

10. After installing the device drivers, apply Windows Update to get the latest updates, for example the

security patches.

Install device drivers

You should download the latest driver for a component when you notice poor performance from that

component or when you added a component. This action might eliminate the driver as the potential cause of

a problem. Download and install the latest driver by one of the following methods:

• Open the Vantage app to check the available update packages. Select the update packages you want,

and then follow the on-screen instructions to download and install the packages.

• Go to https://pcsupport.lenovo.com and select the entry for your computer. Then, follow the on-screen

instructions to download and install necessary drivers and software.

Chapter 5.Configure advanced settings 37

38 L14 Gen 2 and L15 Gen 2 User Guide

Chapter 6. CRU replacement

Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. The

computers contain the following types of CRUs:

• Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by

trained service technicians at an additional cost.

• Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill

level. Trained service technicians can also provide service to install or replace the parts under the type of

warranty designated for the customer’s machine.

If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement

instructions are shipped with your product and are available from Lenovo at any time upon request. You

might be required to return the defective part that is replaced by the CRU. When return is required: (1) return

instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you

might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30)

days of your receipt of the replacement CRU. For full details, see the Lenovo Limited Warranty

documentation at https://www.lenovo.com/warranty/llw_02.

CRU list

The following is a list of CRUs of your computer.

Self-service CRUs

• ac power adapter

• Nano-SIM card tray*

• Power cord

Optional-service CRUs

• Base cover assembly

• Hard disk drive assembly*

• Hard disk drive cable*

• Keyboard

• Memory module

• M.2 solid-state drive*

• USB and audio board (for L14 Gen 2 only)

• Wireless WAN card*

* for selected models

Note: Replacement of any parts not listed above, including the built-in rechargeable battery, must be done

by a Lenovo-authorized repair facility or technician. Go to https://support.lenovo.com/partnerlocation for more

information.

Disable Fast Startup and the built-in battery

Before replacing any CRU, ensure that you disable Fast Startup first and then disable the built-in battery.

To disable Fast Startup:

1. Go to Control Panel and view by Large icons or Small icons.

2. Click Power Options, and then click Choose what the power buttons do on the left pane.

3. Click Change settings that are currently unavailable at the top.

4. If prompted by User Account Control (UAC), click Yes.

5. Clear the Turn on fast startup check box, and then click Save changes.

To disable the built-in battery:

1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS

menu.

2. Select Config ➙ Power. The Power submenu is displayed.

3. Select Disable Built-in Battery and press Enter.

4. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off

automatically. Wait three to five minutes to let the computer cool.

Replace a CRU

Follow the replacement procedure to replace a CRU.

Base cover assembly

Prerequisite

Before you start, read Generic Safety and Compliance Notices and print the following instructions.

Notes: Do not remove the base cover assembly in the following situations. Otherwise, there might be a risk

of short circuits.

• When your computer has the removable battery installed

• When your computer is connected to ac power

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 39.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Remove the nano-SIM-card tray if your computer comes with one. See “Connect to a cellular network

(for selected models)” on page 9.

4. Close the computer display and turn over the computer.

40 L14 Gen 2 and L15 Gen 2 User Guide

Removal procedure

Installation procedure

Troubleshooting

If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power

adapter and then reconnect it to the computer.

Memory module

Prerequisite

Before you start, read Generic Safety and Compliance Notices and print the following instructions.

Chapter 6.CRU replacement 41

Attention: Do not touch the contact edge of the memory module. Otherwise, the memory module might get

damaged.

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 39.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn the computer over.

4. Remove the base cover assembly. See “Base cover assembly” on page 40.

Removal procedure

Note: A Mylar film might cover the memory module. To access the memory module, peel off the film first.

Wireless WAN card (for selected models)

The following information is only for the computer with user-installable modules.

The following information is only for the computer with user-installable modules. Ensure that you use only a

Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will

generate an error-code beep sequence when you turn on the computer.

Prerequisite

Before you start, read Generic Safety and Compliance Notices and print the following instructions.

Attention: Do not touch the contact edge of the wireless WAN card. Otherwise, the wireless WAN card

might get damaged.

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 39.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn the computer over.

4. Remove the base cover assembly. See “Base cover assembly” on page 40.

42 L14 Gen 2 and L15 Gen 2 User Guide

Removal procedure

Note: A Mylar film might cover the wireless WAN card. To access the wireless WAN card, peel off the film

first.

Hard disk drive assembly (for selected models)

Prerequisite

Before you start, read Generic Safety and Compliance Notices and print the following instructions.

Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and

permanent loss of data.

When handling the internal storage drive, observe the following guidelines:

• Replace the internal storage drive only for upgrade or repair. The internal storage drive is not designed for

frequent changes or replacement.

• Before replacing the internal storage drive, make a backup copy of all the data that you want to keep.

• Do not touch the contact edge of the internal storage drive. Otherwise, the internal storage drive might get

damaged.

• Do not apply pressure to the internal storage drive.

• Do not make the internal storage drive subject to physical shocks or vibration. Put the internal storage

drive on a soft material, such as cloth, to absorb physical shocks.

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 39.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn the computer over.

4. Remove the base cover assembly. See “Base cover assembly” on page 40.

Chapter 6.CRU replacement 43

Removal procedure

M.2 solid-state drive (for models with hard disk drive)

Prerequisite

Before you start, read Generic Safety and Compliance Notices and print the following instructions.

Attention:

44 L14 Gen 2 and L15 Gen 2 User Guide

• If you replace a M.2 solid-state drive, you might need to install a new operating system. For details on how

to install a new operating system, see “Install a Windows operating system and drivers” on page 36.

• If your computer is installed with a hybrid solid-state drive (with Intel Optane memory), go to https://

support.lenovo.com/docs/tg_ssd to know the details on how to replace it.

The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of

data.

When handling the M.2 solid-state drive, observe the following guidelines:

• Replace the M.2 solid-state drive only for upgrade or repair. The M.2 solid-state drive is not designed for

frequent changes or replacement.

• Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep.

• Do not apply pressure to the M.2 solid-state drive.

• Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise, the M.2 solid-state

drive might get damaged.

• Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive

on a soft material, such as cloth, to absorb physical shocks.

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 39.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn the computer over.

4. Remove the base cover assembly. See “Base cover assembly” on page 40.

Removal procedure

M.2 solid-state drive (for models without hard disk drive)

Prerequisite

Before you start, read Generic Safety and Compliance Notices and print the following instructions.

Chapter 6.CRU replacement 45

Attention:

• If you replace a M.2 solid-state drive, you might need to install a new operating system. For details on how

to install a new operating system, see “Install a Windows operating system and drivers” on page 36.

• If your computer is installed with a hybrid solid-state drive (with Intel Optane memory), go to https://

support.lenovo.com/docs/tg_ssd to know the details on how to replace it.

The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of

data.

When handling the M.2 solid-state drive, observe the following guidelines:

• Replace the M.2 solid-state drive only for upgrade or repair. The M.2 solid-state drive is not designed for

frequent changes or replacement.

• Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep.

• Do not apply pressure to the M.2 solid-state drive.

• Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise, the M.2 solid-state

drive might get damaged.

• Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive

on a soft material, such as cloth, to absorb physical shocks.

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 39.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn the computer over.

4. Remove the base cover assembly. See “Base cover assembly” on page 40.

Removal procedure

Keyboard

Prerequisite

Before you start, read Generic Safety and Compliance Notices and print the following instructions.

46 L14 Gen 2 and L15 Gen 2 User Guide

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 39.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

Removal procedure

Note: You might be instructed to slide the keyboard frame forward or backward in some of the following

steps. In this case, ensure that you do not press or hold the keys while sliding the keyboard frame.

Otherwise, the keyboard frame cannot be moved.

1. Loosen the screws that secure the keyboard.

2. Turn over the computer and open the display. Push the keyboard in the direction as shown by arrows to

release the latches from the keyboard bezel.

3. Pivot the keyboard slightly upward 1 and then turn over the keyboard 2.

Chapter 6.CRU replacement 47

4. Put the keyboard on the palm rest as shown and detach the connectors. Then, remove the keyboard.

Installation procedure

Note: You might be instructed to slide the keyboard frame forward or backward in some of the following

steps. In this case, ensure that you do not press or hold the keys while sliding the keyboard frame.

Otherwise, the keyboard frame cannot be moved.

1. Attach the connectors and turn over the keyboard.

48 L14 Gen 2 and L15 Gen 2 User Guide

2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the

edge that is close to the display) is under the keyboard bezel.

3. Slide the keyboard in the direction as shown. Ensure that the latches are secured under the keyboard

frame.

4. Close the computer display and turn over the computer. Tighten the screws to secure the keyboard.

Chapter 6.CRU replacement 49

5. Connect the ac power adapter and all disconnected cables to the computer.

USB and audio board (for L14 Gen 2 only)

Prerequisite

Before you start, read Generic Safety and Compliance Notices and print the following instructions.

Attention: Do not touch the contact edge of the memory module. Otherwise, the memory module might get

damaged.

For access, do the following:

1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 39.

2. Turn off the computer and disconnect the computer from ac power and all connected cables.

3. Close the computer display and turn the computer over.

4. Remove the base cover assembly. See “Base cover assembly” on page 40.

Removal procedure

50 L14 Gen 2 and L15 Gen 2 User Guide

Chapter 7. Help and support

Frequently asked questions

How do I access Control Panel?Type Control Panel in the Windows search box and then press Enter.

How do I turn off my computer? Open the Start menu and click Power. Then, click Shut down.

How do I partition my storage

drive? https://support.lenovo.com/solutions/ht503851

What do I do if my computer

stops responding.

1. Press and hold the power button until the computer turns off. Then, restart

the computer.

2. If step 1 does not work:

• For models with an emergency reset hole: Insert a straightened paper clip

into the emergency reset hole to cut off power supply temporarily. Then,

restart the computer with ac power connected.

• For models without an emergency reset hole:

– For models with the removable battery, remove the removable battery

and disconnect all power sources. Then, reconnect to ac power and

restart the computer.

– For models with the built-in battery, disconnect all power sources.

Press and hold the power button for about seven seconds. Then,

reconnect to ac power and restart the computer.

What do I do if I spill liquid on the

computer?

1. Carefully unplug the ac power adapter and turn off the computer immediately.

The more quickly you stop the current from passing through the computer the

more likely you will reduce damage from short circuits.

Attention: Although you might lose some data or work by turning off the

computer immediately, leaving the computer on might make your computer

unusable.

2. Do not try to drain out the liquid by turning over the computer. If your

computer has keyboard drainage holes on the bottom, the liquid will be

drained out through the holes.

3. Wait until you are certain that all the liquid is dry before turning on your

computer.

How do I enter the UEFI BIOS

menu?

Restart the computer. When the logo screen is displayed, press F1 to enter the

UEFI BIOS menu.

Where can I get the latest device

drivers and UEFI BIOS?

• From the Vantage app. See “Install a Windows operating system and drivers”

on page 36 and “Update UEFI BIOS” on page 35.

• Download from Lenovo Support Web site at https://pcsupport.lenovo.com.

Error messages

If you see a message that is not included in the following table, record the error message first, then shut

down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 56.

Message Solution

0190: Critical low-battery error The computer turned off because the battery power is low. Connect the ac power

adapter to the computer and charge the batteries.

0191: System Security - Invalid

remote change requested The system configuration change has failed. Confirm the operation and try again.

0199: System Security - Security

password retry count exceeded.

This message is displayed when you enter a wrong supervisor password more

than three times. Confirm the supervisor password and try again.

0271: Check Date and Time

settings.

The date or the time is not set in the computer. Enter the UEFI BIOS menu and set

the date and time.

210x/211x: Detection/Read error

on HDDx/SSDx

The storage drive is not working. Reinstall the storage drive. If the problem still

exists, replace the storage drive.

Error: The non-volatile system

UEFI variable storage is nearly

full.

Note:

This error indicates that the operating system or programs cannot create, modify,

or delete data in the non-volatile system UEFI variable storage due to insufficient

storage space after POST.

The non-volatile system UEFI variable storage is used by the UEFI BIOS and by

the operating system or programs. This error occurs when the operating system

or programs store large amounts of data in the variable storage. All data needed

for POST, such as UEFI BIOS setup settings, chipset, or platform configuration

data, are stored in a separate UEFI variable storage.

Press F1 after the error message is displayed to enter the UEFI BIOS menu. A

dialog asks for confirmation to clean up the storage. If you select “Yes”, all data

that were created by the operating system or programs will be deleted except

global variables defined by the Unified Extensible Firmware Interface

Specification. If you select “No”, all data will be kept, but the operating system or

programs will not be able to create, modify, or delete data in the storage.

If this error happens at a service center, Lenovo authorized service personnel will

clean up the non-volatile system UEFI variable storage using the preceding

solution.

Fan error. Press ESC to startup

with limited performance.

The thermal fan might not work correctly. After the error message is displayed,

press ESC within five seconds to start up the computer with limited performance.

Otherwise, the computer will shut down immediately. If the problem still exists

when you starts up next time, have your computer serviced.

52 L14 Gen 2 and L15 Gen 2 User Guide

Beep errors

Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black

screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep

technology:

1. Go to https://support.lenovo.com/smartbeep or scan the following QR Code.

2. Download the proper diagnostic app and install it on your smartphone.

3. Run the diagnostic app and place the smartphone near the computer.

4. Press Fn on your computer to emit the beep again. The diagnostic app decodes the beep error and

shows possible solutions on the smartphone.

Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support

Center or product documentation. Only use a Lenovo-authorized service provider to repair your product.

Chapter 7.Help and support 53

Self-help resources

Use the following self-help resources to learn more about the computer and troubleshoot problems.

Resources How to access?

Troubleshooting and FAQ • https://www.lenovo.com/tips

• https://forums.lenovo.com

Accessibility information https://www.lenovo.com/accessibility

Reset or restore Windows

• Use Lenovo recovery options.

1. Go to https://support.lenovo.com/

HowToCreateLenovoRecovery.

2. Follow the on-screen instructions.

• Use Windows recovery options.

1. Go to https://pcsupport.lenovo.com.

2. Detect your computer or manually select your

computer model.

3. Click Diagnostics ➙ Operating System

Diagnostics and then follow the on-screen

instructions.

Use the Vantage app to:

• Configure device settings.

• Download and install UEFI BIOS, drivers, and firmware

updates.

• Secure your computer from outside threats.

• Diagnose hardware problems.

• Check the computer warranty status.

• Access User Guide and helpful articles.

Note: The available features vary depending on the

computer model.

Type Vantage in the Windows search box and then press

Enter.

Product documentation:

• Safety and Warranty Guide

• Generic Safety and Compliance Notices

• Setup Guide

• This User Guide

• Regulatory Notice

Go to https://pcsupport.lenovo.com. Then, follow the on-

screen instructions to filter out the documentation you

want.

54 L14 Gen 2 and L15 Gen 2 User Guide

Resources How to access?

Lenovo Support Web site with the latest support

information of the following:

• Drivers and software

• Diagnostic solutions

• Product and service warranty

• Product and parts details

• Knowledge base and frequently asked questions

https://pcsupport.lenovo.com

Windows help information

• Open the Start menu and click Get Help or Tips.

• Use Windows Search or the Cortana® personal

assistant.

• Microsoft support Web site: https://

support.microsoft.com

Windows label

Your computer might have a Windows Genuine Microsoft label affixed to its cover depending on the

following factors:

• Your geographic location

• Edition of Windows that is preinstalled

Go to https://www.microsoft.com/en-us/howtotell/Hardware.aspx for illustrations of the various types of

Genuine Microsoft labels.

• In the People’s Republic of China, the Genuine Microsoft label is required on all computer models

preinstalled with any edition of the Windows operating system.

• In other countries and regions, the Genuine Microsoft label is required only on computer models licensed

for Windows Pro editions.

The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not

genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the

information provided by Microsoft at https://www.microsoft.com/en-us/howtotell/default.aspx.

There are no external, visual indicators of the Product ID or Windows version for which the computer is

licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows product is

installed, the installation program checks the computer firmware for a valid, matching Product ID to complete

the activation.

In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition

license downgrade rights.

Call Lenovo

If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support

Center.

Before you contact Lenovo

Prepare the following before you contact Lenovo:

1. Record the problem symptoms and details:

Chapter 7.Help and support 55

• What is the problem? Is it continuous or intermittent?

• Any error message or error code?

• What operating system are you using? Which version?

• Which software applications were running at the time of the problem?

• Can the problem be reproduced? If so, how?

2. Record the system information:

• Product name

• Machine type and serial number

The following illustration shows where to find the machine type and serial number of your computer.

Lenovo Customer Support Center

During the warranty period, you can call Lenovo Customer Support Center for help.

Telephone numbers

For a list of the Lenovo Support phone numbers for your country or region, go to https://

pcsupport.lenovo.com/supportphonelist for the latest phone numbers.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not

provided, contact your Lenovo reseller or Lenovo marketing representative.

Services available during the warranty period

• Problem determination - Trained personnel are available to assist you with determining if you have a

hardware problem and deciding what action is necessary to fix the problem.

• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,

trained service personnel are available to provide the applicable level of service.

• Engineering change management - Occasionally, there might be changes that are required after a product

has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes

(ECs) that apply to your hardware available.

56 L14 Gen 2 and L15 Gen 2 User Guide

Services not covered

• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts

• Identification of software problem sources

• Configuration of UEFI BIOS as part of an installation or upgrade

• Changes, modifications, or upgrades to device drivers

• Installation and maintenance of network operating systems (NOS)

• Installation and maintenance of programs

For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product,

go to:

• https://www.lenovo.com/warranty/llw_02

• https://pcsupport.lenovo.com/warrantylookup

Purchase additional services

During and after the warranty period, you can purchase additional services from Lenovo at https://

pcsupport.lenovo.com/warrantyupgrade.

Service availability and service name might vary by country or region.

Chapter 7.Help and support 57

58 L14 Gen 2 and L15 Gen 2 User Guide

Appendix A. Accessibility and ergonomic information

This chapter provides information about accessibility and ergonomics.

Accessibility information

Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater

access to information and technology. You can get the most up-to-date accessibility information from

https://www.lenovo.com/accessibility.

If you need additional support with the accessibility features, go to https://pcsupport.lenovo.com/

supportphonelist to find the support phone numbers for your country or region.

Ergonomic information

Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort.

Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that

you perform. In addition, use healthy work habits to maximize your performance and comfort when using

your computer.

Working in the virtual office might mean adapting to frequent changes in your environment. Adapting to the

surrounding light sources, active seating, and the placement of your computer hardware, can help you

improve your performance and achieve greater comfort.

This example shows someone in a conventional setting. Even when not in such a setting, you can follow

many of these tips. Develop good habits, and they will serve you well.

General posture: Make minor modifications in your working posture to deter the onset of discomfort caused

by long periods of working in the same position. Frequent short breaks (at least one 10-minute break every

hour) from your work also help to prevent minor discomfort associated with your working posture. During

these breaks, stand up, move about and stretch your arms, legs, back, neck and shoulders, do eye exercises

to reduce muscle and eye fatigue.

Display: Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to

30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep

the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press the

brightness control keys to adjust display brightness.

Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position. To

reduce your risk of tiring your eyes by constantly focusing on your screen, look away from your computer at

least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds.

Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to

best suit your comfort posture.

Arm and hand position: If available, use chair arm rests or an area on your working surface to provide

weight support for your arms. Keep your forearms, wrists, and hands in a relaxed and neutral (horizontal)

position. Type with a soft touch without pounding the keys.

Leg position: Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest.

What if you are traveling?

It might not be possible to observe the best ergonomic practices when you are using your computer while on

the move or in a casual setting. Regardless of the setting, try to observe as many of the tips as possible.

Sitting properly and using adequate lighting, for example, helps you maintain desirable levels of comfort and

performance. If your work area is not in an office setting, ensure to take special note of employing active

sitting and taking work breaks. Many product solutions are available to help you modify and expand your

computer to best suit your needs. You can find some of these options at https://www.lenovo.com/accessories.

Explore your options for docking solutions and external products that provide the adjustability and features

that you want.

Questions about vision?

The visual display screens of notebook computers are designed to meet the highest standards. These visual

display screens provide you with clear, crisp images and large, bright displays that are easy to see, yet easy

on the eyes. Any concentrated and sustained visual activity can be tiring. If you have questions on eye

fatigue or visual discomfort, consult a vision-care specialist for advice.

Low Blue Light (for selected models)

Computer display emits blue light. Blue light, also known as high-energy visible (HEV) light, has the shortest

wavelength of visible light (380nm to 500nm), and therefore produces the highest amount of energy.

Prolonged exposure to a blue light may cause temporary visual fatigue. This computer is shipped from the

factory in low blue light mode, this can help to improve visual fatigue.

60 L14 Gen 2 and L15 Gen 2 User Guide

Appendix B. Compliance information

For compliance information, refer to Regulatory Notice at https://pcsupport.lenovo.com and Generic Safety

and Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices.

Certification-related information

Product name Compliance ID Machine type(s)

• ThinkPad L14 Gen 2

• ThinkPad L14 Gen 2 LTE (for

mainland China only)

• For Intel models:

– TP00120F2

– TP00120F*

– TP00120F1*

– TP00120F3*

– TP00120F5*

– TP00120F6*

– TP00120F7*

– TP00120F8*

– TP00120F9*

– TP00120FA*

– TP00120FB*

– TP00120FC*

• For AMD models:

– TP00120F4

– TP00120FD*

– TP00120FE*

– TP00120FJ*

• For Intel models:

– 20X1

– 20X2

• For AMD models:

– 20X5

– 20X6

ThinkPad L15 Gen 2

• For Intel models:

– TP00121F2

– TP00121F*

– TP00121F1*

– TP00121F3*

– TP00121F5*

– TP00121F6*

– TP00121F7*

– TP00121F8*

– TP00121F9*

– TP00121FA*

– TP00121FB*

– TP00121FC*

• For AMD models:

– TP00121F4

– TP00121FD*

– TP00121FE*

– TP00121FJ*

• For Intel models:

– 20X3

– 20X4

• For AMD models:

– 20X7

– 20X8

* for India only

Further compliance information related to your product is available at https://www.lenovo.com/compliance.

62 L14 Gen 2 and L15 Gen 2 User Guide

Locate the UltraConnect wireless antennas

Your computer has an UltraConnect™ wireless antenna system. You can enable wireless communication

wherever you are.

The following illustration shows the antenna locations on your computer:

1 Wireless LAN antenna (main)

2 Wireless WAN antenna (main, for selected models)

3 Wireless WAN antenna (auxiliary, for selected models)

4 Wireless LAN antenna (auxiliary)

Federal Communications Commission (FCC) Supplier’s Declaration of

Conformity

Notes:

• The statements below regarding FCC are only valid for products that are shipping to the United States.

• Refer to the product label information to identify the specific model name and number of your product.

The following information refers to the products:

Product name Machine type(s)

ThinkPad L14 Gen 2 20X1 20X2 20X5 and 20X6

ThinkPad L15 Gen 2 20X3 20X4 20X7 and 20X8

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may cause harmful interference to

radio communications. However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the interference by

one or more of the following measures:

Appendix B. Compliance information 63

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult an authorized dealer or service representative for help.

Lenovo is not responsible for any radio or television interference caused by using other than recommended

cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized

changes or modifications could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)

this device may not cause harmful interference, and (2) this device must accept any interference received,

including interference that may cause undesired operation.

Responsible Party:

Lenovo (United States) Incorporated

7001 Development Drive

Morrisville, NC 27560

Email: FCC@lenovo.com

Korea radio frequency compliance statement

무선설비 전파 혼신 (사용주파수 2400∼2483.5 , 5725∼5825 무선제품해당)

해당 무선설비가 전파혼신 가능성이 있으므로 인명안전과 관련된 서비스는 할 수 없음

SAR 정보

본 장치는 전파 노출에 대한 가이드라인을 충족합니다.

본 장치는 무선 송수신기 입니다. 본 장치는 국제 가이드라인으로 권장되는 전파 노출에 대한 제한을 초과하지

않도록 설계되었습니다. 장치 액세서리 및 최신 부품을 사용할 경우 SAR 값이 달라질 수 있 습니다. SAR 값은

국가 보고 및 테스트 요구 사항과 네트워크 대역에 따라 다를 수 있습니다. 본 장치 는 사람의 신체에서 20mm

이상의 거리에서 사용할 수 있습니다.

Operating environment

Maximum altitude (without pressurization)

3048 m (10 000 ft)

Temperature

• Operating: 5°C to 35°C (41°F to 95°F)

• Storage and transportation in original shipping packaging: -20°C to 60°C (-4°F to 140°F)

• Storage without packaging: 5°C to 43°C (41°F to 109°F)

Note: When you charge the battery, its temperature must be no lower than 10°C (50°F).

Relative humidity

• Operating: 8% to 95% at wet-bulb temperature 23°C (73°F)

64 L14 Gen 2 and L15 Gen 2 User Guide

• Storage and transportation: 5% to 95% at wet-bulb temperature 27°C (81°F)

Regulatory labels

Depending on your country or region, you can find the government-required regulatory information through

one of the following methods:

• On a physical label attached to the outside of your computer shipping carton

• On a physical label attached to your computer

• Through an electronic-label screen (E-label screen) preinstalled on your computer

To access the E-label screen, restart the computer. When the logo screen is displayed, press F9, or tap the

prompt to enter the Startup Interrupt menu and the Regulatory Information option subsequently.

Korean E-label notice

Appendix B. Compliance information 65

66 L14 Gen 2 and L15 Gen 2 User Guide

Appendix C. Notices and trademarks

Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult

your local Lenovo representative for information on the products and services currently available in your

area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that

Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service

that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's

responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent programs covering subject matter described in this document.

The furnishing of this document does not give you any license to these patents. You can send license

inquiries, in writing, to:

Lenovo (United States), Inc.

8001 Development Drive

Morrisville, NC 27560

U.S.A.

Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS

OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow

disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to

you.

Changes are made periodically to the information herein; these changes will be incorporated in new editions

of the publication. To provide better service, Lenovo reserves the right to improve and/or modify the

products and software programs described in the manuals included with your computer, and the content of

the manual, at any time without additional notice.

The software interface and function and hardware configuration described in the manuals included with your

computer might not match exactly the actual configuration of the computer that you purchase. For the

configuration of the product, refer to the related contract (if any) or product packing list, or consult the

distributor for the product sales. Lenovo may use or distribute any of the information you supply in any way it

believes appropriate without incurring any obligation to you.

The products described in this document are not intended for use in implantation or other life support

applications where malfunction may result in injury or death to persons. The information contained in this

document does not affect or change Lenovo product specifications or warranties. Nothing in this document

shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or

third parties. All information contained in this document was obtained in specific environments and is

presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without

incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in

any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the

materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result

obtained in other operating environments may vary significantly. Some measurements may have been made

on development-level systems and there is no guarantee that these measurements will be the same on

generally available systems. Furthermore, some measurements may have been estimated through

extrapolation. Actual results may vary. Users of this document should verify the applicable data for their

specific environment.

This document is copyrighted by Lenovo and is not covered by any open source license, including any

Linux® agreement(s) which may accompany software included with this product. Lenovo may update this

document at any time without notice.

For the latest information or any questions or comments, contact or visit the Lenovo Web site:

https://pcsupport.lenovo.com

Trademarks

LENOVO, LENOVO logo, THINKPAD, THINKPAD logo, TRACKPOINT, and ULTRACONNECT are trademarks

of Lenovo. Intel, Intel Optane, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the

U.S. and/or other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other

countries. Microsoft, Windows, BitLocker, and Cortana are trademarks of the Microsoft group of companies.

Mini DisplayPort (mDP) and DisplayPort are trademarks of the Video Electronics Standards Association.

NVIDIA is a registered trademark of NVIDIA Corporation. The terms HDMI and HDMI High-Definition

Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States

and other countries. Wi-Fi and Miracast are registered trademarks of Wi-Fi Alliance. USB-C® is a registered

trademark of USB Implementers Forum. All other trademarks are the property of their respective owners.

68 L14 Gen 2 and L15 Gen 2 User Guide

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