Table of Contents
- Contents
- Safety information
- Chapter 1. Getting started
- Chapter 2. Adjusting and using your monitor
- Chapter 3. Reference information
- Appendix A. Service and Support
- Appendix B. Notices
Lenovo 24 Gen3 User Manual
Displayed below is the user manual for 24 Gen3 by Lenovo which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
ThinkCentre TIO24Gen3Touch
User Guide
Machine Types: 10QX
First Edition (May 2017)
© Copyright Lenovo 2017.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and
are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights
to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered
pursuant a General Services Administration "GSA" contract, use, reproduction, or disclosure is subject to restrictions
set forth in Contract No. GS-35F-05925.
Product numbers
10QX-PAR1-WW
Contents ii
Contents
Safety information ............................................................. iii
General Safety guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Chapter 1. Getting started .......................................................1-1
Shipping contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Locating connectors and controls on your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Setting up your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Assembling your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Connecting cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Turning on your monitor and computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Chapter 2. Adjusting and using your monitor .........................................2-1
Adjusting the full-function monitor stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Camera Swivel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Wall Mounting (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Installing the monitor driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Comfort and accessibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Arranging your work area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Positioning and viewing your monitor: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Quick tips for healthy work habits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Accessibility information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Adjusting your monitor image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Using the user controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Using the OSD controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Using the USB connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Using the Wake on touch Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Touch Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Selecting a supported display mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14
Understanding power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Caring for your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Chapter 3. Reference information ..................................................3-1
Disassembling your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Manual image setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Manually installing the monitor driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Installing the monitor driver in Windows 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Installing the monitor driver in Windows 10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Getting further help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Product numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Getting further help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Service parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Appendix A. Service and Support ................................................. A-1
Registering your option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Online technical support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Telephone technical support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Appendix B. Notices ........................................................... B-1
Recycling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Disposing of Lenovo computer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Turkish statement of compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Power cords and power adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
iii
Safety information
General Safety guidelines
For tips to help you use your computer safely, go to:
http://www.lenovo.com/safety
Before installing this product, read the Safety Information.
ííí
Chapter 1. 1-1
Chapter 1. Getting started
This User’s Guide provides detailed operation instructions for the user. For quick instruction
overview, please see the Setup Poster for brief information.
Shipping contents
The product package should include the following items:
• AC Power Adapter
• Flat Panel Monitor
• Information Flyer
• Monitor Stand
• Monitor Base
• Power Cord
• Reference and Driver CD
Chapter 1. 1-2
***Your monitor supports the following Tinys that can be installed in your monitor:
ThinkCentre M53, M83 √√
ThinkCentre M600, M700, M900 √√
ThinkCentre Chromebox X √
ThinkCentre M73, M93 √X
ThinkCentre M900x, M910x, M910,
M715
√√
ThinkCentre M715 √√
Before you install your Tiny into your monitor, ensure that the Tiny is listed above.
Install your computer into the TIO24Gen3Touch
2When using "ALT+P" to power on Tiny, please Connect a Lenovo keyboard the USB port
shown as above on the rear of computer
3Press ALT+P on the keyboard to power on the computer and TIO24Gen3Touch.
Note 1: ThinkCentre M53, M83, M600, M700, M900, M900x, M910x, M910, M715 Tiny may
also be powered on with the TIO24Gen3Touch power button. (See Figure 2)
Note 2: When connect many cables to ThinkCentre M910x w/Gxf, it is recommended to do
cable management or open lift door.
Note 3: Some ThinkCentre M93&M73 can't be powered on with the TIO24Gen3Touch, please
press ALT+P on the keyboard to power on computer.
(2)
1
1
Chapter 1. 1-3
Locating connectors and controls on your monitor
Front view
Rear view
1. Volume Down 2. Volume Up
3. Exit 4. Modes switchLeft shift button
5. Brightness control / Right shift button 6. Menu-opening buttonSelection button
7. Power button
1. Security-lock slot 2. AC power adapter connector
3. DisplayPort connector 4. USB 3.0 connector
1
7
2345 6 7
123
4
Chapter 1. 1-4
Setting up your monitor
This section provides information on how to set up your monitor.
• Assembling your monitor
• Connecting cables
• Turning on your monitor and computer
Note: Before setting up your monitor, ensure that you have read and understood the “Safety
information” on page iii.
Assembling your monitor
To assemble your monitor, follow the four parts below one by one:
Part 1: Install the full-function monitor stand.
Part 2: Install the Tiny.
Part 3: Install the rear Wi-Fi antenna (optional).
Part 4: Install the Kensington-style cable lock (optional).
Part 1: Install the full-function monitor stand.
Note: The full-function monitor stand includes one monitor stand and one stand base.
1. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your monitor
and gently lay it down so that the screen is against the surface and the cover is facing up.
2. Insert the three metal studs on the base into the corresponding holes in the stand. Then,
tighten the screw as shown to secure the stand.
3. Insert the two metal tabs on the stand into the corresponding holes on the rear of the
monitor. Then, pivot the stand downward until it clicks into position.
1
2
Chapter 1. 1-5
Part 2: Install the Tiny.
1. Press the decorative cover 1 as shown to remove it. Then, press the button 2 to open the
cable cover.
Note: Keep the decorative cover for future use.
2. With the Lenovo logo facing you, insert your Tiny into the computer bay until it rests on
the stoppers.
3. Press the computer from the front until it completely snaps into position.
Note: Make sure the Tiny is aligned with the back cover.
One hand can push the downside of tiny, the other hand assist adjust the Tiny to smoothly
inset.
1
2
Chapter 1. 1-6
4. Tighten the screw to secure the Tiny.
Part 3: Install the rear Wi-Fi antenna (optional).
1. Pivot the cable cover as shown to the open position. Then, press the decorative cover 2
from the inner side of the cable cover to remove the decorative cover.
2
1
Chapter 1. 1-7
2. Screw the rear Wi-Fi antenna to the antenna connector on the rear of the computer. Then,
adjust the angle of the antenna to 90 degrees.
3. Pivot the cable cover as shown to the closed position.
Part 4: Install the Kensington-style cable lock (optional).
With the key of the Kensington-style cable lock, attach the lock to the security-lock slot on the
rear panel of your computer as shown. The lock secures your monitor to a desk, table, or other
non-permanent fixture. It also blockV the Tiny so that the Tiny cannot be removed from the
monitor
1
2
Chapter 1. 1-8
Connecting cables
After assembling your monitor, you must connect cables correctly to use the monitor and
computer. Your monitor can be used with either the Tiny installed in the monitor or an external
desktop/laptop computer. To connect cables, do one of the following:
1. If you use the Tiny installed in the monitor, connect the ac power adapter cable and power
cord that comes with the monitor. First connect the ac power adapter cable to the ac power
adapter connector on the monitor.Then, connect one end of the power cord to the ac power
adapter and the other end to a properly-grounded electrical outlet.
Note: When usLQJ ThinkCentre M900x, M910x, M910 or M715 it is recommended to
match 135W adapter which bundled with Tiny for better experience.
2. Use a DisplayPort cable of this type as shown. Connect one end of the DisplayPort cable
to the DisplayPort connector on the monitor and the other end to a DisplayPort connector
on the computer. To locate the DisplayPort connector on the monitor, see "Locating
connectors and controls on your monitor"on page 1-3.
Chapter 1. 1-9
3. Use a type B-to-type A USB cable as shown. Connect type B connector of this cable to the
USB 3.0 upstream connector on the monitor. Then, connect type A connector of the cable
to a USB connector on the computer. To locate the USB 3.0 upstream connector on the
monitor, see "Locating connectors and controls on your monitor"on page 1-3.
4. Connect one end of the USB cable to the USB downstream terminal on the side of the
monitor, and connect the other end of the USB cable to an appropriate USB port on your
device.
Note: The USB downstream port does not provide power while the monitor switch is off.
*: Depending on many factors such as the processing capability of peripheral devices, file
attributes, and other factors related to system configuration and operating environments, the
actual transfer rate using the various USB connectors on this device will vary and is typically
slower than the data rates as defined by the respective USB specifications: - 5 Gbit/s for USB
3.1 Gen 1; 10 Gbit/s for USB 3.1 Gen 2 & 20 Gbit/s for USB 3.2.
*
*
Chapter 1. 1-10
5. User is able to manage the on-screen configurations including applications, menu items
and so on with the touch screen. For information on how to utilize touch screen, please
see: "Touch Screen"on page 2-13
Note: If external system is attached to TIO24Gen3Touch with dual monitors in extended
mode.TIO24Gen3Touch need to set as main screen..
In TIO mode: You can touch screen direct to use touch function.
In DP mode: You must connect external USB cable to PC then use the touch function.
6. To initiate the monitor driver, insert the Reference and Driver CD, click Install driver, and
follow the on-screen instructions.
Chapter 1. 1-11
Turning on your monitor and computer
To turn on your monitor and computer, do one of the following:
• If you only have the Tiny installed in the monitor, press the power button on the monitor
to turn on your monitor and computer. To locate the power button, see"Locating
connectors and controls on your monitor"on page 1-3.
• If you only have the external desktop/laptop computer connected to the monitor, press the
power button on the monitor to turn on your monitor. Then, press the power button on the
computer to turn on your computer. To locate the power button, see"Locating connectors
and controls on your monitor"on page 1-3.
• If you have both the Tiny installed in the monitor and the external desktop/laptop
computer connected to the monitor, do one of the following:
• If you use the Tiny, press the power button on the monitor to turn on your monitor and
computer. To locate the power button, see "Locating connectors and controls on your
monitor"on page 1-3.
• If you use the external desktop/laptop computer, press the mode-switching button on
the monitor to select the DP mode so that the monitor is turned on. Then, press the
power button on the computer to turn on your computer. To locate the mode-switching
button, see "Locating connectors and controls on your monitor"on page 1-3.
Note: When both the Tiny and the external desktop/laptop computer are working, you can
press the mode-switching button to switch between the two computers. When you select the
AIO mode, you will use the Tiny. When you select the DP mode, you will use the external
desktop/laptop computer.
When you switch between the AIO mode and the DP mode, ensure that no data is being
transmitted between your computer and any USB device that is connected to your monitor. If
you switch between the two modes while the USB data is being transmitted, the transmission
will be interrupted and loss of data may result.
When you switch between the AIO mode and the DP mode the following is required to wake
your computer from sleep or hibernation:
• DP mode to AIO mode. If the Tiny installed in your monitor is in sleep or hibernation
mode, press the power button of the monitor to wake up the Tiny.
• AIO mode to the DP mode. If the external desktop/laptop computer is in sleep or
hibernation mode, press the power button of the external desktop/laptop computer to
wake up it.
Note: When you switch between AIO mode and DP mode, the keyboard and mouse that are
connected to your monitor are also switched.
Chapter 2. 2-1
Chapter 2. Adjusting and using your monitor
This section will give you information on adjusting and using your monitor.
Adjusting the full-function monitor stand
You can use the full-function monitor stand to adjust the monitor to your comfortable position.
1. The following illustration shows that you can adjust the monitor at an angle of -5° to the
front and 30° to the rear.
2. The following illustration shows that you can turn the monitor at an angel of 45° to the left
and 45° to the right.
-5 30
-
5
30
-45 45
Chapter 2. 2-2
3. The following illustration shows that you can adjust the height of the full-function monitor
stand within a length of 110 mm.
Note: Before you adjust the height, ensure that you pull out the latch that secures the stand
and read the instructions on the label of the latch.
4. The following illustration shows that you can rotate clockwise the monitor at an angel of
-5° to the left and 90° to the right.
Note: Adjust the screen position before rotating the monitor screen. (Make sure that the
monitor screen ascent to its highest point,.
110mm
2
1
-5°~90°
Chapter 2. 2-3
Camera Swivel
Please see the illustration below for an example of camera swivel ran.
0
120
direction of lens
direction of lens
Chapter 2. 2-4
Speakers
Your monitor has integrated 2*2W speakers which can support audio transmitted over the DP
video input as well as USB audio. When you select the DP mode, the USB3.0 cable is required
to connect to the system. When you select the AIO mode, the USB3.0 cable is not needed.
Speaker volume is adjusted using controls on the front of the monitor.
Note: When a Headphone or Speaker connected to Tiny audio port, the monitor speaker would
not mute until the audio playback device is switched.
Chapter 2. 2-5
Wall Mounting (Optional)
Refer to the instructions that come with the base mounting kit. To convert your LCD display
from a desk-mounted to a wall-mounted display, do the following:
Step 1: Verify that the Power button is turned Off, then disconnect the power cord.
Step 2: Lay the LCD display face down on a towel or blanket.
Step 3: Remove the base and stand from the monitor.
Step 4: Attach the mounting bracket from the VESA compatible wall mounting kit (100mm
x100mm distance), the type of VESA mounting screw is M4 x 10 mm.
Step 5: Attach the LCD display to the wall, and follow the instructions in the wall-mounting
kit.
For use only with UL Listed Wall Mount Bracket with minimum weight/load: 8kg
Installing the monitor driver
To enjoy a better monitor performance, it is recommended that you install the monitor driver before using
the monitor.
To install the monitor driver, do one of the following:
• If the optical drive is available, insert the CD that comes with the monitor into the optical
drive. Then, follow the instructions on the screen.
• If the optical drive is not available, download the driver from the Lenovo Web site at
http://support.lenovo.com/docs/TIO24Gen3Touch. Then, follow the instructions in 4."The
following illustration shows that you can rotate clockwise the monitor at an angel of -5° to
the left and 90° to the right."on page 2-2.
VESA hole
Chapter 2. 2-6
Comfort and accessibility
Good ergonomic practice is important to get the most from your personal computer and to avoid
discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind
of work that you perform. In addition, use healthy work habits to maximize your performance and
comfort while using your computer.
Arranging your work area
Use a work surface of appropriate height and available working area to allow you to work in comfort.
Organize you work area to match the way you use materials and equipment. Keep your work area clean
and clear for the materials that you typically use and place the items that you use most frequently, such as
the computer mouse or telephone, within the easiest reach.
Equipment layout and setup play a large role in your working posture. The following topics describe how
to optimize equipment setup to achieve and maintain good working posture.
Positioning and viewing your monitor:
Position and adjust your computer monitor for comfortable viewing by considering the following items:
• Viewing distance:
Optimal viewing distances for monitors range from approximately 510mm to 760mm (20 in to 30
in) and can vary depending on ambient light and time of day. You can achieve different viewing
distances by repositioning your monitor or by modifying your posture or chair position. Use a
viewing distance that is most comfortable for you.
• Monitor height:
Position the monitor so your head and neck are in a comfortable and neutral (vertical, or upright)
position. If your monitor does not have height adjustments, you might have to place books or other
sturdy objects under the base of the monitor to achieve the desired height. A general guideline is to
position the monitor such that the top of the screen is at or slightly below your eye-height when you
are comfortably seated. However, be sure to optimize your monitor height so the line of site between
your eyes and the center the monitor suits your preferences for visual distance and comfortable
viewing when your eye muscles are in a relaxed stated.
• Tilt&Swivel&Pivot:
Adjust the tilt, swivel and pivot of your monitor to optimize the appearance of the screen content
and to accommodate your preferred head and neck posture.
• General location:
Position your monitor to avoid glare or reflections on the screen from overhead lighting or nearby
windows.
The following are some other tips for comfortable viewing of your monitor:
• Use adequate lighting for the type of work you are performing.
• Use the monitor brightness, contrast, and image adjustment controls, if equipped, to
optimize the image on your screen to meet your visual preferences.
• Keep your monitor screen clean so you can focus on the screen’s contents.
Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically
look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If
you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.
Chapter 2. 2-7
Quick tips for healthy work habits
The following information is a summary of some important factors to consider to help you remain
comfortable and productive while you use your computer.
• Good posture starts with equipment setup:
The layout of your work area and the setup of your computer equipment have a large effect on your
posture while using your computer. Be sure to optimize the position and orientation of your
equipment by following the tips outlined in "Arranging your work area"on page 2-6 so you can
maintain a comfortable and productive posture. Also, be sure to use the adjustment capabilities of
your computer components and office furniture to best suit your preferences now and as your
preferences change over time.
• Minor changes in posture can help avoid discomfort:
The longer you sit and work in front of your computer, the more important it is to observe your
working posture. Avoid assuming any one posture for an extended period of time. Periodically make
minor modifications in your posture to help deter any discomforts that might arise. Make use of any
adjustments that your office furniture or equipment provide to accommodate changes in posture.
• Short, periodic breaks help ensure healthy computing:
Because computing is primarily a static activity, it is particularly important to take short breaks from
your work. Periodically, stand up in front of your work area, stretch, walk for a drink of water, or
otherwise take a short break from using your computer. A short break from work gives your body a
welcome change in posture and helps to ensure you remain comfortable and productive while you do
work.
Accessibility information
Lenovo is committed to providing greater access to information and technology to people with
disabilities. With assistive technologies, users can access information in the way most appropriate to their
disability. Some of these technologies are already provided in your operating system; others can be
purchased through vendors or accessed at:
https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php
Chapter 2. 2-8
Adjusting your monitor image
This section describes the user control features used to adjust your monitor image.
Using the user controls
Your monitor has four user controls on the front panel. To locate the user controls, see "Locating
connectors and controls on your monitor"on page 1-3. You can use the user controls to adjust some
settings of your monitor on the On Screen Display (OSD) main menu.
• Back button
Used to move back and exit from the OSD menu.
• Left shift button / Mode-switching button
Used to move to the left on the OSD menu and switch between the AIO mode (using the Tiny
installed) and the DP mode (using an external desktop/laptop computer).
• Right shift button / brightness control
Used to move to the right on the OSD menu and adjust the brightness.
• Selection button / menu-opening button
Used to open the OSD main menu and select an option.
Using the OSD controls
The settings adjustable with the user controls are viewed through the OSD, as shown below.
Note: When switching to AIO mode, the monitor and the Tiny share the same power button on the
monitor, However, if the enhanced power saving mode is enabled in the BIOS of the Tiny, you can
only use the power button of the computer to turn on the computer.
To use the controls:
1. Press to open the main OSD menu.
2. Use or to move among the icons. Select an icon and press to access that
function. If there is a sub-menu, you can move between options using or , then
press to select that function. Use or to make adjustments 3ress to save.
3. Press to move backwards through the sub-menus and exit from the OSD.
4. Press and hold for 10 seconds to lock the OSD. This will prevent accidental
adjustments to the OSD. Press and hold for 10 seconds to unlock the OSD and allow
adjustments to the OSD.
5. Enables DDC/CI by default. Use OSD Left Arrow Key, press and hold the buttons for 5
seconds to disable/enable DDC/CI function. The words "DDC/CI Disable/DDC/CI
/Enable" shows on the screen.
Exit
Adjusts overall screen Brightness/Contrast/DCR
OK
Chapter 2. 2-9
Using the USB connectors
Your monitor has USB connectors. To locate the USB connectors, see "Locating connectors and controls
on your monitor"on page 1-3.
• USB 3.0 connectors
Used to attach a device that requires a USB 2.0 or USB 3.0 connection, such as a
keyboard, a mouse, a scanner, or a printer.
Note: The USB 3.0 connector on the panel left side can only be used as USB 2.0
connectors in one of the following conditions:
• You use the Tiny installed in the monitor and the 3-in-1 cable is connected to a USB 2.0
connector on the computer.
• You use an external desktop/laptop computer and the USB cable is connected to a USB
2.0 connector on the computer.
• USB 3.0 upstream connector
Used to transfer signals from the external desktop/laptop computer to the monitor.
Chapter 2. 2-10
Using the Wake on touch Function
You can wake up your monitor from sleep mode through touch. To use the function:
• Setting OSD.
Press to open the main OSD menu.Use or to select and press to access that
functionThen you can use or to select Wake on touch and press to access that
functionUse or to select On
• Setting Computer.
Open the Device Manager window by clicking Start, Control Panel, Device Manager icon.
Click the HID-compliant device button to open the HID-compliant device Properties window.
Select Allow this device to wake the computer
Cancel OK
Accessibility Wake on
Touch Information
On Off
Chapter 2. 2-11
Table 2-1. OSD functions
OSD Icon on
Main Menu Submenu Description
Controls and
Adjustments
(DP)
Brightness/Contrast Brightness Adjusts overall brightness. ˇ
Contrast Adjusts difference between light and dark areas. ˇ
Image Properties
Input Signal
AIO Mode:
Switch between the AIO mode (using the Tiny
installed) and the DP mode (using an external
desktop/laptop computer).
Use the source from the Tiny.
DP:
Use the source from DP connector of external
desktop/laptop computer.
Color
Adjusts intensity of red, green, and blue.
Preset mode
• Neutral
• sRGB
• Reddish
• Bluish
Custom
• Red: Increases or decreases the saturation
of ‘red’ in the image.
• Green: Increases or decreases the
saturation of ‘green’ in the image.
• Blue: Increases or decreases the saturation
of ‘blue’ in the image.
Scaling
• Original AR
Same Aspect Ratio with input signal
• Full
Expand image to full screen
Over Drive
•Off
• Normal
• Extreme
Low blue light • On
•Off
Chapter 2. 2-12
Options
Information
Shows resolution, refresh rate, and product
details.
Note: This screen does not allow any changes
to the settings.
This section lists the languages supported by
your monitor.
Language
Note: The language chosen only affects the
language of the OSD. It has no effect on any
software running on the computer.
Menu Position
Menu position adjusts menu location on the
screen.
• Default
• Custom
Returns the menu position to the default
settings.
• Horizontal: Changes the horizontal
position of the OSD
• Vertical: Changes the vertical position of
the OSD.
• Save
Factory Default
Resets monitor to the original factory settings.
• Cancel
• Reset
Accessibility
Controls button and menu settings for
accessibility preferences.
Button repeat rate: Select or to change.
•Off
• Default
• Slow
Menu time out: Sets the length of time the OSD
will remain active after the last time a button is
pressed.
Wake on Touch Wake up monitor from sleep mode through
touch.
*Low Blue Light Mode is reducing the blue light content.
*The use of Extreme Mode (response time) may result in reduced display quality when fast moving video
graphics are displayed.
Users should check Extreme Mode (response time) to verify if it is compatible with any applications they
would like to use it with.
OSD Icon on
Main Menu Submenu Description
Controls and
Adjustments
(DP)
Chapter 2. 2-13
Touch Screen
Touch screen will optimize your monitor experience. Please use with OS like Windows 7/10.
• You can use either single finger touch, or multi-finger touch up to maximum simultaneous
10 touch points.
• To activate touch functionality, you need to connect USB cable to your computer in DP
mode. You don’t need USB cable when select AIO mode.
• You do not need to install any other software.
Note:
• Do not touch the screen with sharp objects, it may result in damage, and void warranty.
• Do not push hard, or rest anything on the glass surface (if in horizontal position) as it will
damage the screen and void warranty.
• Please keep your hands clean and dry before touching the screen to ensure fluid touch
operation.
• The touch function works only on OS and applications which can support touch function.
Take the steps outlined below to wake up the system and display when the latter is in standby
mode:
AIO mode
Tiny PC running and display off: move your mouse or tap the screen to wake up your PC.
2. Tiny PC in standby mode and display off: click the mouse, tap the screen, press the power
button on the front of the monitor, or press the power button on the Tiny PC to wake up
your PC.
Tiny PC in sleep mode and display off: press the power button on the front of the monitor,
or press the power button on the Tiny PC to wake up your PC.
DP mode
1. PC running and display off: move your mouse or tap the screen to wake up your PC.
2. PC in standby mode and display off: click the mouse, tap the screen, or press the power
button on the Tiny PC to wake up your PC.
3. PC in sleep mode and display off: press the power button on the Tiny PC to wake up your
PC.
Note: Turn on the wake on touch function, the power consumption will increase in sleep mode.
See "Using the Wake on touch Function"on page 2-10 to turn on the wake on touch function
Procedures Descriptions
Left edge swipe Swipe from the left edge of the screen to shuffle your running apps.
Right edge swipe Swipe from the right edge of the screen to launch the Charm bar.
Finger slide Slide your finger to scroll up and down and slide your finger to pan the
screen left or right.
Single Tap/Double Tap Touch the target on the screen with one finger tip for one/two quick
taps, then release.
Chapter 2. 2-14
Selecting a supported display mode
The display mode that monitor uses is controlled by the computer. Therefore, refer to your computer
documentation for details on how to change display modes.
The image size, position and shape might change when the display mode changes. This is normal and the
image can be readjusted using automatic image setup and the image controls.
Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel
technology is inherently flicker-free.
Note: If your system has previously been used with a CRT monitor and is currently configured
to a display mode outside the range of this monitor, you may need to re-attach the CRT monitor
temporarily until you have re-configured the system; preferably to 1920x1080 at 60Hz, which
is the Native Resolution Display mode.
The display modes shown below have been optimized at the factory.
Table 2-2. Factory set display modes
Addressability Refresh rate
640x350 70 Hz
640x480 60Hz, 66Hz, 72Hz, 75Hz
720x400 70 Hz
800x600 60Hz, 72Hz, 75Hz
1024x768 60Hz, 70Hz, 75Hz
1152x864 75 Hz
1280x768 60 Hz
1280x800 60 Hz
1280x1024 60Hz, 72Hz, 75Hz
1366x768 60 Hz
1440x900 60Hz, 75Hz
1600x1200 60Hz, 70Hz, 75Hz
1680x1050 60 Hz
1920x1080 60Hz
Chapter 2. 2-15
Understanding power management
Power management is invoked when the computer recognizes that you have not using your mouse or
keyboard for a user-definable period. There are several states as described in the table below.
For optimal performance, switch off your monitor at the end of each working day, or whenever you
expect to leave it unused for long periods during the day.
Table 2-3. Power indicator
State Power Indicator Screen Restoring Operation Compliance
On Solid green
(AIO Mode/DP) Normal
Standby/
Suspend
Blinking green (AIO Mode)
Note: If Tiny is in sleep, the
LED is blinking green
Solid green (AIO Mode)
Note: If Tiny is on, the LED is
solid green
Blank
Press a key or move the mouse
There may be a slight delay
reappears.
Note: Standby also occurs if
there is no image output to the
monitor.
ENERGY
STAR
Solid amber (DP)
Off Off
(AIO Mode/DP) Off
Press power key to switch on.
There may be a slight delay
before the image reappears.
ENERGY
STAR
Chapter 2. 2-16
Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:
• Apply water or liquid directly to your monitor.
• Use solvents or abrasives.
• Use flammable cleaning materials to clean your monitor or any other electrical equipment.
• Touch the screen area of your monitor with sharp or abrasive items. This type of contact
may cause permanent damage to your screen.
• Use any cleaner which contains an anti-static solution or similar additives. This may harm
the coating of the screen area.
Do:
• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the
screen.
• Remove grease or finger marks with a damp cloth and a little mild detergent.
Chapter 3. 3-1
Chapter 3. Reference information
This section contains Disassembling your monitor, monitor specifications, instructions to
manually install the monitor driver, troubleshooting information, and service information.
Disassembling your monitor
To disassemble your monitor, follow the four parts below one by one:
Part 1: Remove the Kensington-style cable lock (optional).
Part 2: Remove the rear Wi-Fi antenna (optional).
Part 3: Remove the Tiny.
Part 4: Remove the full-function monitor stand.
Part 1: Remove the Kensington-style cable lock (optional).
With the key of the Kensington-style cable lock, unlock the lock that is attached to the rear
panel of your computer.
Part 2: Remove the rear Wi-Fi antenna (optional).
1. Press the cable cover 1 to open it. Then, pivot the cable cover as shown to the open
position.
2. Pivot the rear Wi-Fi antenna downward at an angle of about 90°. Then, hold the thicker
end of the rear Wi-Fi antenna and unscrew it from the computer.
1
Chapter 3. 3-2
Part 3: Remove the Tiny.
1. Release the screw that secures the computer.
2. Push the computer from the rear as shown to disconnect it completely from the 3 in 1
cable.
3. Pull the computer out of the computer bay. Then, pivot the cable cover as shown to the
closed position.
4. If the two decorative covers of the computer bay are available, insert the two covers into
the corresponding slots.
1
2
Chapter 3. 3-3
Part 4: Remove the full-function monitor stand.
1. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your monitor
and gently lay it down so that the screen is against the surface and the cover is facing up.
2. Slide the latch upward as shown. Then, pivot the monitor stand upward to remove it.
3. If you want to hang your monitor on the wall, you can install a VESA mount bracket that
can be ordered from Lenovo.
1
2
Chapter 3. 3-4
Monitor specifications
Table 3-1. Monitor specifications for type-model 10QX-PAR1-WW
Dimensions Depth
Height
Width
282.3 mm (11.11 in.)
399.4 mm (15.72 in.)
539.8 mm (21.25 in.)
Stand Tilt range Range: -5°/+30°
Stand Swivel Range: -45°, +45°
Stand Pivot Range: -5°, 90°
Stand Lift Range: 110.0 mm
VESA mount Supported 100 mm (3.94 in.)
Image Viewable image size
Maximum height
Maximum width
Pixel pitch
605 mm (23.8 in.)
297 mm (11.69 in.)
527 mm (20.74 in.)
0.275mm (H) x 0.275 mm (V)
Power input
Power consumption
Note: Power consumption
figures are for the monitor and
the power supply combined
Supply voltage
Max supply current
Max Consumption
Typical Consumption
Standby/Suspend
Off
20VDC
4.5 A
32 W (max)
19 W (typ)
<0.5 W
≤0.3 W
Video input (Analog) Interface
Horizontal addressability
Vertical addressability
Clock frequency
DP
1920 pixels (max)
1080 lines (max) 205 MHz
10.8 Gbps (max)
Communications VESA DDC CI
Altitude Test Operation 16404.2 ft
Supported Display Modes
(VESA Standard modes
between noted ranges)
Horizontal frequency
Vertical frequency
Native Resolution
DP: 30 kHz – 83 kHz
30 Hz – 75 Hz
1920 x 1080 at 60 Hz
Temperature Operating
Storage
Shipping
0° to 40°C (32°F to 104° F)
-20° to 60°C (-4°F to 140° F)
-20° to 60°C (-4° F to 140° F)
Chapter 3. 3-5
Humidity Operating
Storage
Shipping
8% to 80%
5% to 90%
5% to 90%
Table 3-1. Monitor specifications for type-model 10QX-PAR1-WW
Chapter 3. 3-6
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it yourself.
Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your
problem.
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The words "Out of
Range" are shown
on the screen, and
the power
indicator is
flashing green.
The system is set to a
display mode which is
not supported by the
monitor.
• If you are replacing an old
monitor, reconnect it and
adjust the display mode to
within the specified range
for your new monitor.
• If using a Windows system,
restart the system in safe
mode, then select a
supported display mode for
your computer.
• If these options do not work,
contact the Support Center.
"Selecting a
supported display
mode"on page 2-14
The image quality
is unacceptable.
The video signal cable
is not connected with
the monitor or system
completely.
Be sure the signal cable is firmly
plugged into the system and
monitor.
"Assembling your
monitor"on page 1-4
The color settings
may be incorrect.
Select another color setting from
the OSD menu.
"Adjusting your
monitor image"on
page 2-8
The automatic image
setup function was not
performed.
Perform automatic image setup. "Adjusting your
monitor image"on
page 2-8
The power
indicator is not lit
and there is no
image.
• The monitor’s
power switch is
not switched on.
• The power cord
is loose or
disconnected.
• There is no
power at the
outlet.
• Be sure the power cord is
connected properly.
• Be sure the outlet has power.
• Power on the monitor.
• Try using another power
cord.
• Try using another electrical
outlet.
"Assembling your
monitor"on page 1-4
Screen is blank
and power
indicator is amber.
The monitor is in
Standby/Suspend
mode.
• Press any key on the
keyboard or move the
mouse to restore operation.
• Check the Power Options
settings on your computer.
"Understanding
power
management"on page
2-15
The power
indicator is amber,
but there is no
image.
The video signal cable
is loose or
disconnected from the
system or monitor.
Be sure the video cable is
connected with the system
properly.
"Assembling your
monitor"on page 1-4
The monitor
brightness and
contrast are at the
lowest setting.
Adjust the brightness and
contrast setting on the OSD
menu.
"Adjusting your
monitor image"on
page 2-8
Chapter 3. 3-7
Manual image setup
If automatic image setup does not establish the image that you prefer, perform manual image
setup.
Note: Have your monitor powered on for about 15 minutes, until the monitor warms up.
1. Press at the bottom of the monitor to open the OSD menu.
2. Use or to select and press to access.
3. Use or to select Clock or Phase adjustment.
•Clock: (pixel frequency) adjusts the number of pixels scanned by one horizontal
sweep. If the frequency is not correct, the screen shows vertical stripes and the picture
does not have the correct width.
•Phase: adjusts the phase of the pixel clock signal. With a wrong phase adjustment,
the picture has horizontal disturbances in light picture.
4. When the image no longer looks distorted, save the Clock and Phase adjustments.
5. Press to leave the OSD menu.
One or more of the
pixels appear
discolored.
This is a characteristic
of the LCD
technology and is not
an LCD defect.
If there are more than five pixels
missing, contact the Support
Center.
Appendix A."Service
and Support"on page
A-1
• Fuzzy lines in
text or a
blurry image.
• Horizontal or
vertical lines
through the
image.
• Image setup has
not been
optimized.
• Your system
Display
Properties setting
have not been
optimized.
Adjust the resolution settings on
your system to match the native
resolution for this monitor: 1920
x 1080 at 60 Hz.
"Adjusting your
monitor image"on
page 2-8
Perform automatic image setup.
If automatic image setup does
not help, perform manual image
setup.
"Selecting a
supported display
mode"on page 2-14
When working in the native
resolution, you may find
additional improvements by
adjusting the Dots Per Inch (DPI)
setting on your system.
See the Advanced
section of your
system’s display
properties.
The image is not
acceptable when
switching to dual
mode
It has not set the
optimum resolution
for each mode
• Use ThinkVision® Duo
software to optimize the
dual screen operation
• Adjust graphic card
resolution manually
"Using the user
controls"on page 2-8
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
Chapter 3. 3-8
Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft Windows 7 and
Microsoft Windows 10.
Installing the monitor driver in Windows 7
To use the Plug and Play feature in Microsoft Windows 7, do the following:
Note: You must download file from the Reference and Driver CD to use the Plug and Play
feature in Windows 7.
1. Turn off the computer, all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the
Windows 7 operating system.
4. Open the Display Properties window by clicking Start, Control Panel, Hardware and
Sound icon.
5. Click the Display icon.
6. Click the Adjust Resolution button.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Open the "Update Driver Software-Generic PnP Monitor" window by clicking on
Update Driver and then click the "Browse my computer for driver software" button.
12. Select “Let me pick from a list of device drivers on my computer”.
13. Insert the Lenovo Monitor CD into the CD drive and click the Have Disk button.
14. Click on the Browse button and navigate to the following directory:
X:\Monitor Drivers\ (where X is the drive letter designator for the CD-ROM drive).
15. Select the “tio24gen3t.inf”file and click the Open button. Click the OK button.
16. Select TIO24Gen3T and click Next. The files will be copied from the CD to your hard
disk drive.
17. Close all open windows and remove the CD.
18. Restart the computer.
The system will automatically select the maximum refresh rate and corresponding color
matching profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality.
Lenovo recommends using either 1920 x 1080 at a refresh rate of 60 Hz, or 640 x 480 at a
refresh rate of 60 Hz.
Chapter 3. 3-9
Installing the monitor driver in Windows 10
To use the Plug and Play feature in Microsoft Windows 10, do the following:
Note: You must download files from the Lenovo Monitor CD to use the Plug and Play feature
in Windows 10.
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then turn on the computer. Allow your computer to boot into
Windows 10 operating system.
4. On the Desktop, move mouse to low-right corner of screen, choose Setting, double click
Control Panel, then double click the icon of Hardware and Sound, and then clicking
Display.
5. Click the Change the display settings tab.
6. Click the Advanced Settings icon.
7. lick the Monitor tab.
8. Click the Properties button.
9. Click the Driver tab.
10. Click Update Driver, then click Browse the computer to find the driver program.
11. Select Pick from the list of device driver program on the computer.
12. Click the Have Disk button. Click the Browse button and navigate to the following
directory:
X:\Monitor Drivers (where X is the drive letter designator for the CD-ROM drive).
13. Select the "tio24gen3t.inf "file and click the Open button. Click the OK button.
14. Select TIO24Gen3T and click Next. The files will be copied from the CD to your hard
disk drive.
15. Close all open windows and remove the CD.
16. Restart the system. The system will automatically select the maximum refresh rate and
corresponding Color Matching Profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality.
Lenovo recommends using either 1920 x 1080 at a refresh rate of 60 Hz, or 640 x 480 at a
refresh rate of 60 Hz.
Getting further help
If you still can’t solve your problem, please contact the Lenovo Support Center. For more
information on contacting the Support Center, please see Appendix A."Service and Support"on
page A-1
Chapter 3. 3-10
Service information
Product numbers
The product number for your monitor is located on the side of the display bezel as shown
below.
Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident, misuse,
abuse, improper installation, usage not in accordance with product specifications and
instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
The following are examples of misuse or abuse and not covered by warranty:
• Images burned on to the screen of a CRT monitor. Burned image is preventable by
utilizing a moving screen saver or power management.
• Physical damage to covers, bezel, base and cables.
• Scratches or punctures on monitor screens.
• Pivot the monitor when working in AIO mode.
Getting further help
If you still can’t solve your problem, please contact the Customer Support Centre. For more
information on contacting the Customer Support Centre, please see Appendix A."Service and
Support"on page A-1.
Chapter 3. 3-11
Service parts
The following parts are for use by Lenovo service, or Lenovo authorized dealers to support the
customer warranty. Parts are for service use only. The table below shows information for
model 10QX-PAR1-WW.
Table 3-3. List of service parts
FRU (Field
Replaceable Unit)
Part number
Description Machine Type
Model (MTM) Color
00PC117 TIO24Gen3Touch-Monitor
(24inch Touch Monitor, DP&
3in1 port)
10QX Raven Black
54Y8966 90w Power Brick (DT&AIO
Common 90W with CMN)
10QX Raven Black
01YY006 TIO24Gen3Touch-Monitor -
FRU Stand and Base
10QX Raven Black
Appendix A. A-1
Appendix A. Service and Support
The following information describes the technical support that is available for your product,
during the warranty period or throughout the life of the product. Refer to your Lenovo
Statement of Limited Warranty for a fully explanation of Lenovo warranty terms.
Registering your option
Register to receive product service and support updates, as well as free and discounted
computer Accessories and content. Go to: http://www.lenovo.com/support
Online technical support
Online technical support is available during the lifetime of a product at:
http://www.lenovo.com/support
Product replacement assistance or exchange of defective components also is available during
the warranty period, assistance for replacement or exchange of defective components is
available. In addition, if your option is installed in a Lenovo computer, you might be entitled to
service at your location. Your technical support representative can help you determine the best
alternative.
Telephone technical support
Installation and configuration support through the Customer Support Centre will be withdrawn
or made available for a fee, at Lenovo’s discretion, 90 days after the option has been
withdrawn from marketing, Additional support offerings, including step-by-step installation
assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
• Option name
• Flat Panel Monitor
•Option number
•Proof of purchase
•Computer manufacturer, model, serial number, and manual
• Exact wording of the error message (if any)
•Description of the problem
• Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you
through the problem during the call.
Appendix A. A-2
Worldwide telephone list
Phone numbers are subject to change without notice. For the most current phone numbers, go
to http://www.lenovo.com/support/phone
Country or Region Telephone Number
Africa Africa: +44 (0) 1475-555-055
South Africa: +27-11-3028888 and 0800110756
Central Africa: Contact the nearest Lenovo
Business Partner
Argentina 0800-666-0011 (Spanish)
Australia 131-426 (English)
Austria Warrant service and support: 01-211-454-610 (German )
Belgium Warrant service and support: 02-225-3611 (Dutch, French)
Bolivia 0800-10-0189 ( Spanish)
Brazil Sao Paulo region: (11) 3889-8986
Outside Sao Paulo region: 0800-701-4815
(Brazilian Portuguese)
Brunei 801-1041 (English, Bahasa Melayu)
Canada Toronto:416-383-3344
Outside Toronto: 1-800-565-3344
(English, French)
Chile Toll Free: 188-800-442-488
800-361-213
(Spanish)
China 86-10-58851110
800-990-8888
(Mandarin)
China
(Hong Kong S.A.R.)
(852)3071-3561
(Cantonese, English, Mandarin)
China
(Macau S.A.R.)
ThinkCentre Commercial PC: 795-9892
Multimedia Home PC: 0800-336
(Cantonese, English, Mandarin)
Colombia 1-800-912-3021 (Spanish)
Costa Rica 0-800-011-1029 (Spanish )
Croatia 0800-0426
Cyprus +357-22-841100
Czech Republic +420-2-7213-1316
Denmark Warranty service and support: 7010-5150 (Danish)
Dominican Republic 1-866-434-2080 (Spanish)
Ecuador 1-800-426911(Spanish)
Egypt +202-35362525
El Salvador 800-6264 (Spanish)
Estonia +372 6776793
+372 66 00 800
Finland Warranty service and support: +358-800-1-4260 (Finnish)
Appendix A. A-3
France Warranty service and support (hardware): 0810-631-213
Warranty service and support (software): 0810-631-020
(French)
Germany Warranty service and support: 01805-00-46-18 (German)
Greece +30-210-680-1700
Guatemala 1800-624-0051 (Spanish)
Honduras Tegucigalpa: 232-4222
San Pedro Sula: 552-2234
(Spanish)
Hungary +36-1-382-5716
+36-1-382-5720
(English, Hungarian)
India 1800-425-2666
+91-80-2535-9182
(English)
Indonesia 021 5238 823
Local number only: 001-803-606-282
DID (Direct Inward Dialing): +603 8315 6859
(English, Bahasa Indonesia)
Ireland Warranty service and support: 01-881-1444 (English)
Israel Givat Shmuel Service and Center: +972-3-531-3900 (Hebrew, English)
Italy Warranty service and support: +39-800-820094 (Italian)
Japan Toll Free: 0120-20-5550
International: +81-46-266-4716
The above numbers will be answered with a Japanese language voice
prompt. For telephone support in English, please wait for the Japanese
voice prompt to end, and an operator will answer. Please say “English
support please”, and your call will be transferred to an English-speaking
operator.
PC software: 0120-558-695
Overseas calls: +81-44-200-8666(Japanese)
Kazakhstan Call center: +77273231427(Standard charges Apply) (Russian, English)
Kingdom of Saudi Arabia 800 85 000 52 (Standard Charges Apply)
Korea 1588-6782 (Korea)
Latvia +371 7070360
Lithuania +370 5 278 66 00
Luxembourg +352-360-385-343(French)
Malaysia Local number only: 1800-88-1889
DID: +603 8315 6855
(English, Bahasa Melayu)
Malta +35621445566
Mexico 001-866-434-2080(Spanish)
Middle East +44 (0)1475-555-055
Netherlands +31-20-514-5770 (Dutch)
New Zealand 0800-733-222 (English)
New Zealand 001-800-220-1830 (Spanish)
Country or Region Telephone Number
Appendix A. A-4
Norway Warranty service and support: 8152-1550(Norwegian)
Panama Lenovo Customer Support Center: 001-866-434-2080 (Toll Free)
206-6047(Spanish)
Peru 0-800-50-866 (Spanish)
Philippines 1800-1601-0033 (English, Filipino)
Poland +48-22-878-6999 (Polski)
Portugal +351-21-892-7046 (Portuguese)
Romania +4-021-224-4015
Russia Moscow: +7-(495)-258-6300
Toll Free: +8-800-200-6300 (Russian)
Singapore Local number only: 800-6011-343 DID: +603 8315 6859 (English)
Slovakia +421-2-4954-5555
Slovenia +386-1-200-50-60 (Slovenian)
Spain 91-714-7983,0901-100-000 (Spanish)
Sri Lanka +9411 2493547 +9411 2493548 (English)
Sweden Warranty service and support: 077-117-1040 (Swedish)
Switzerland Warranty service and support: 0800-55-54-54 (German, French, Italian)
Taiwan 886-2-8723-9799,0800-000-700 (Mandarin)
Thailand Local number only: 1-800-060-066
66 2273 4088
DID: +603 8315 6857 (Thai, English)
Turkey 02123360366
00800448825165 (Turkish)
Ukraine 044 362 42 81 (Standard Charges Apply)
United Arab Emirates 800035702810 (Standard Charges Apply)
United Kingdom Standard warranty support: 08705-500-900 (English)
United States 1-800-426-7378 (English)
Uruguay 000-411-005-6649 (Spanish)
Venezuela 0-800-100-2011 (Spanish)
Vietnam For Northern Area and Hanoi City: 844 3 946 2000 or 844 3 942 6457
For Southern Area and Ho Chi Minh City: 848 3 829 5160 or 844 3
942 6457(Vietnamese, English)
Country or Region Telephone Number
Appendix B. B-1
Appendix B. Notices
Lenovo may not offer the products, services, or features discussed in this document in all
countries. Consult your local Lenovo representative for information on the products and
services currently available in your area. Any reference to a Lenovo product, program, or
service is not intended to state or imply that only that Lenovo product, program, or service
may be used. Any functionally equivalent product, program, or service that does not infringe
any Lenovo intellectual property right may be used instead.
However, it is the user 's responsibility to evaluate and verify the operation of any other
product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in
this document. The furnishing of this document does not give you any license to these patents.
You can send license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
Some jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in new editions
of the publication. Lenovo may make improvements and/or changes in the product(s) and/or
the program(s) described in this publication at any time without notice.
The products described in this document are not intended for use in implantation or other life
support applications where malfunction may result in injury or death to persons. The
information contained in this document does not affect or change Lenovo product
specifications or warranties. Nothing in this document shall operate as an express or implied
license or indemnity under the intellectual property rights of Lenovo or third parties. All
information contained in this document was obtained in specific environments and is presented
as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only
and do not in any manner serve as an endorsement of those Web sites. The materials at those
Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at
your own risk.
Any performance data contained herein was determined in a controlled environment.
Therefore, the result obtained in other operating environments may vary significantly. Some
measurements may have been made on development-level systems and there is no guarantee
that these measurements will be the same on generally available systems. Furthermore, some
measurements may have been estimated through extrapolation. Actual results may vary. Users
of this document should verify the applicable data for their specific environment.
Appendix B. B-2
Recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle
their equipment when it is no longer needed. Lenovo offers a variety of programs and services
to assist equipment owners in recycling their IT products. For information on recycling
Lenovo products, go to http://www.lenovo.com/recycling. The latest environmental
information about our products is available at http://www.lenovo.com/ecodeclaration.
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that is
the property of the company, you must do so in accordance with the Law for Promotion of
Effective Utilization of Resources. Computers and monitors are categorized as industrial waste
and should be properly disposed of by an industrial waste disposal contractor certified by a
local government. In accordance with the Law for Promotion of Effective Utilization of
Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the
collecting, reuse, and recycling of disused computers and monitors. For details, visit the
Lenovo Web site at
www.ibm.com/jp/pc/service/recycle/pcrecycle/. Pursuant to the Law for Promotion of
Effective Utilization of Resources, the collecting and recycling of home-used computers and
monitors by the manufacturer was begun in October 1, 2003. This service is provided free of
charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo Web
site at:
www.ibm.com/jp/pc/service/recycle/personal/.
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy
metals or other environmental sensitive substances. To properly dispose of disused
components, such as a printed circuit board or drive, use the methods described above for
collecting and recycling a disused computer or monitor.
Appendix B. B-3
Turkish statement of compliance
The Lenovo product meets the requirements of the Republic of Turkey Directive on the
Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment
(EEE).
Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
The Lenovo logo
ThinkCenter
The ThinkCentre logo
ThinkVision
Microsoft and Windows are trademarks of the Microsoft group of companies. DisplayPort is a
trademark of the Video Electronics Standards Association. Other company, product, or service
names may be trademarks or service marks of others.
Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacturer. Do not
use the ac power cord for other devices.