Lenovo E22-28 User Manual
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ThinkVision E22-28
User Guide
Machine Types: 62B9-MAR4-WW
Product No.
62B9-MAR4-WW
First Edition (April 2020)
© Copyright Lenovo 2020.
LENOVO products, data, computer software, and services have been developed exclusively at private expense
restricted rights to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are
delivered pursuant a General Services Administration "GSA" contract, use, reproduction, or disclosure is
subject to restrictions set forth in Contract No. GS-35F-05925.
H20215FE0
Power Management Modes
Serice information
Customer responsibilities
Service parts
Accessibility information
Swivel
iii
Safety information
General Safety guidelines
For tips to help you use your computer safely, go to:
http://www.lenovo.com/safety
Before installing this product, read the Safety Information.
DANGER
To avoid shock hazard:
• Do not remove the covers.
• Do not operate this product unless the stand is attached.
• Do not connect or disconnect this product during an electrical storm.
• The power cord plug must be connected to a properly wired and grounded power outlet.
• Any equipment to which this product will be attached must also be connected to
properly wired and grounded power outlets.
• To isolate the monitor from the electrical supply, you must remove the plug from the
power outlet. The power outlet should be easily accessible.
To take special precautions to avoid the introduction of hazards when operating, installing,
servicing, transporting or storing equipment, the necessary instructions shall be made
available.
To reduce the risk of electric shock, do not perform any servicing other than that contained
Handling:
• If your monitor weighs more than 18 kg (39.68 lb), it is recommended that it be moved
or lifted by two people.
Make sure the light bar is located downside when you install in the way of VESA.
To prevent possible hearing damage, do not listen at high volume levels for long periods.
Warning for excessive sound pressure from earphones and headphones. Excessive sound
pressure fromearphones and headphones can cause hearing loss. Adjustment of the equalizer
to maximum increases the earphones and headphones output voltage and therefore the sound
pressure level.
A third-party certification according to ISO 14024
Say hello
to a more sustainable product
IT products are associated with a wide range of sustainability risks
throughout their life cycle. Human rights violations are common in the
factories. Harmful substances are used both in products and their
manufacture. Products can often have a short lifespan because of poor
ergonomics, low quality and when they are not able to be repaired or
upgraded.
This product is a better choice. It meets all the criteria in TCO Certified,
the world’s most comprehensive sustainability certification for IT
products. Thank you for making a responsible product choice, that help
drive progress towards a more sustainable future!
Criteria in TCO Certified have a life-cycle perspective and balance
environmental and social responsibility. Conformity is verified by
independent and approved verifiers that specialize in IT products, social
responsibility or other sustainability issues. Verification is done both
before and after the certificate is issued, covering the entire validity
period. The process also includes ensuring that corrective actions are
implemented in all cases of factory non-conformities. And last but not
least, to make sure that the certification and independent verification is
accurate, both TCO Certified and the verifiers are reviewed regularly.
Want to know more?
Read information about TCO Certified, full criteria documents, news and
updates at tcocertified.com. On the website you’ll also find our Product
Finder, which presents a complete, searchable listing of certified
products.
Toward sustainable IT products
iv
v
Stand (with four screws)
Information Flyer
Flat Panel Monitor
Power Cord
HDMI Cable
Base
HDMI
Chapter 1. 1-3
Product overview
This section will provide information on adjusting monitor positions, setting user controls,
and using the cable lock slot.
Types of adjustments
Tilt
Please see the illustration below for an example of the tilt range.
-5
22
360°
Swivel
With the built-in base,you can tilt and rorate the monitor to get the best viewing angle.
Chapter 1. 1-6
Setting up your monitor
This section provides information on how to set up your monitor.
Connecting and turning on your monitor
Note: Be sure to read the safety information on page iii before operation.
1. Power off your computer and all attached devices, then unplug the computer power cord.
2. Connect the cables according to the following symbols.
HDMIAC VGA
Chapter 1. 1-7
3. Connect one end of the DP cable to the DP connector on the back of the computer, and
the other end to the DP connector on the monitor.
4. Connect one end of the HDMI cable to the HDMI connector on the back of the computer,
and the other end to the HDMI connector on the monitor.
5. Connect one end of the VGA cable to the VGA connector on the back of the computer,
and the other end to the VGA connector on the monitor.
Chapter 1. 1-8
60227 (designation H05VV-F 3G 0.75mm2 or H05VVH2-F2 3G 0.75mm2) shall be used.
H05RR-F 3G 0.75mm2) shall be used.
7. Power on the monitor and the computer.
6. Plug the power cord into the monitor, then plug the monitor and computer power cords
into a grounded power outlet.
Power cord
Note: The computer must use certified power cord.The installing and/or equipment
management regulations in related country(region) should be considered.
Chapter 2. 2-1
Chapter 2. Adjusting and using your monitor
This section will give you information on adjusting and using your monitor.
Comfort and accessibility
Good ergonomic practice is important to get the most from your personal computer and to
avoid discomfort. Arrange your workplace and the equipment you use to suit your individual
needs and the kind of work that you perform. In addition, use healthy work habits to maximize
your performance and comfort while using your computer. For more detailed information on
any of these topics, visit the Healthy Computing Web site at:
http://www.lenovo.com/healthycomputing/.
Arranging your work area
Use a work surface of appropriate height and available working area to allow you to work in
comfort.
Organize your work area to match the way you use materials and equipment. Keep your work
area clean and clear for the materials that you typically use and place the items that you use
most frequently, such as the computer mouse or telephone, within the easiest reach.
Equipment layout and setup play a large role in your working posture. The following topics
describe how to optimize equipment setup to achieve and maintain good working posture.
Positioning your monitor
Position and adjust your computer monitor for comfortable viewing by considering the
following items:
• Recommended viewing distance between the eye and the monitor screen is 1.5 x the
diagonal of the screen. Solutions in meeting this required distance in cramped office
situations include pulling desk away from wall or divider to make room for monitor , using
flat panel or compact displays placing the monitor in the desk corner, or placing the
keyboard in an adjustable drawer to create a deeper working surface.
•Monitor height: Position the monitor so your head and neck are in a comfortable and
neutral (vertical, or upright) position. If your monitor does not have height adjustments,
you might have to place books or other sturdy objects under the base of the monitor to
achieve the desired height. A general guideline is to position the monitor such that the top
of the screen is at or slightly below your eye-height when you are comfortably seated.
However, be sure to optimize your monitor height so the line of site between your eyes
and the center the monitor suits your preferences for visual distance and comfortable
viewing when your eye muscles are in a relaxed state.
•Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and
to accommodate your preferred head and neck posture.
•General location: Position your monitor to avoid glare or reflections on the screen from
overhead lighting or nearby windows.
Chapter 2. 2-2
The following are some other tips for comfortable viewing of your monitor:
• Use adequate lighting for the type of work you are performing.
• Use the monitor brightness, contrast controls, if equipped to optimize the image on your
screen to meet your visual preferences.
• Keep your monitor screen clean so you can focus on the screen’s contents.
Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to
periodically look away from your monitor screen and focus on a far object to allow your eye
muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a vision
care specialist for advice.
Quick tips for healthy work habits
The following information is a summary of some important factors to consider to help you
remain comfortable and productive while you use your computer.
•Good posture starts with equipment setup: The layout of your work area and the setup
of your computer equipment have a large effect on your posture while using your
computer . Be sure to optimize the position and orientation of your equipment by following
the tips outlined in "Arranging your work area"on page 2-1 so you can maintain a
comfortable and productive posture. Also, be sure to use the adjustment capabilities of
your computer components and office furniture to best suit your preferences now and as
your preferences change over time.
•Minor changes in posture can help avoid discomfort: The longer you sit and work with
your computer, the more important it is to observe your working posture. Avoid assuming
any one posture for an extended period of time. Periodically make minor modifications in
your posture to help deter any discomforts that might arise. Make use of any adjustments
that your office furniture or equipment provide to accommodate changes in posture.
•Short, periodic breaks help ensure healthy computing: Because computing is primarily
a static activity, it is particularly important to take short breaks from your work.
Periodically, stand up from your work area, stretch, walk for a drink of water , or otherwise
take a short break from using your computer. A short break from work gives your body a
welcome change in posture and helps to ensure you remain comfortable and productive
while you do work.
Accessibility information
Lenovo is committed to providing greater access to information and technology to people with
disabilities. With assistive technologies, users can access information in the way most
appropriate to their disability. Some of these technologies are already provided in your
operating system; others can be purchased through vendors or accessed at:
https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php
Chapter 2. 2-3
Adjusting your monitor image
This section describes the control features to adjust your monitor image.
Using the direct access controls
The direct access controls can be used when the On-Screen Display (OSD) is not displayed.
1
Input Source
2Exit
Icon Description
DDC-CI
3Increase/Up
Brightness
4Decrease/Down
Menu
5
Enter
Volume plus
Volume down
Switch video input source
Hold for 10 seconds to enable or disable DDC-CI
Exit and return to the next level
Returns the previous level in OSD mode
Press the screen to adjust automatically
Increases the value on the adjustment bar/Adjust
Press down to move to the previous item
Direct access to brightness adjustment
The left to browse button
Reduces the value on the adjustment column/Adjust
Press down to move to the next item
Access the OSD menu
Press ok to select
Hold for 10 seconds to lock the menu/Unlock menu
Press down to enter the next level on the main menu/
Submenu status or save Settings
Automatic Image setup automatic
Control
Chapter 2. 2-4
Using the On-Screen Display (OSD) controls
To adjust the settings, the user controls can be viewed through the OSD.
To use the controls:
1. Press to open the main OSD menu.
2. Use or to move among the icons. Select an icon and press to access the selected
function. If there is a sub-menu, you can move between options using or , then
press to select that function. Use to make adjustments then press or to save.
3. Press to move backwards through the sub-menus and exit from the OSD.
4. Press and hold for 10 seconds to lock the OSD. This will prevent accidental
adjustments to the OSD. Press and hold for 10 seconds to unlock the OSD and allow
adjustments to the OSD.
5. Enables DDC/CI by default. Use OSD Exit Key, press and hold for 10 seconds to
disable / enable DDC/CI function. A message "DDC/CI disable" is shown on the screen.
6.
7.
Monitor Controls
Advanced Settings
Port Settings
Menu Settings
Exit
Input Signal: VGA Resolusion: 1920x1080
Brightness
Contrast
Volume
75
75
50
RefreshRate:60Hz
E22-28
Press and hold the up button to automatically adjust the screen
The ENERGY STAR option resets all user settings to default values so that the monitor
can meet the requirements of Energy Star.
Energy Star is an energy saving program for consumer electronics led by the U.S. government.
It was launched in 1992 by EPA and DOE to reduce energy consumption and greenhouse gas
emissions. Energy Star logo is a symbol of energy conservation and environmental protection.
It improves the concept of energy efficiency of consumers and manufacturers, and effectively
guides the market.
The regulation of Energy Star improves energy efficiency and reduces air pollution by using
more energy-efficient equipment in homes, offices and factories. One way to achieve this goal
is to use management to reduce energy consumption when products are not in use.
The default settings for monitors conform to Energy Star certification. Any changes by users for
more features and functionalities may increase power consumption, which will exceed the
limitation of Energy Star’s standard. If the user changes the options related to energy efficiency
when using, such as brightness, color mode, etc., select All Reset Factory or choose the Energy
Star option, the power consumption will be restored to the energy efficiency with Energy Star
standard.
For more information, please refer to (www.energystar.gov/products). All products of Energy
Star will be posted online and can be accessed directly by governments, public institutions and
consumers.
Chapter 2. 2-5
Table 2-1. OSD functions
OSD Icon on Main Menu Submenu Description Controls and
Adjustments
Adjusts overall screen brightness.
Adjusts difference between light
and dark areas.
Color Mode
Image Setup
• Clock
• Phase
• Horizontal Position
• Vertical Position
Advanced Settings
Dynamic Contrast On
Off
Off
Normal
Extreme
Adjusts intensity of red,green,
and blue.
Preset mode
Custom
Red: Increases or decreases
the saturation of Red in the
image.
Green: Increases or decreases
the saturation of Green in the
image.
Blue: Increases or decreases
the saturation of Blue in the
image.
•Neutral
•sRGB
•Reddish
• Bluish
•Low Blue Light
•
•
•
•
•
Button Repeat Rate
Automatic
Brightness
Contrast
Volume
Monitor Controls Adjust the volume
Automatically adjust
Adjust image location
• Default
• Off
• Slow
Button response speed
Menu display time
Sets the duration that OSD displays
when no action is performed.
Change the button repeat speed
and menu display time Settings.
Aspect Ratio Full Screen
Original AR
Power Usage(Change this setting
will increase power usage) CHANGE
CANCEL
Over Drive
Chapter 2. 2-6
Table 2-1. OSD functions
OSD Icon on Main
Menu Submenu Description Controls and
Adjustments
Adjusts menu location.
Default
The menu position to the default
settings.
Custom
Horizontal: Changes the
horizontal position of the
OSD.
Vertical: Changes the vertical
position of the OSD.
User Settings restore default values
Port Settings Input Signal
- Choose 3-DP ( digital)
- Choose 2-HDMI (digital)
- Choose 1-VGA ( analog)
Menu Settings Language Change menu language.
Menu Position
•
•
Factory Reset
Pay attention to:The language selected
only affects the OSD language. It does
not affect any software running on
the computer.
This monitor can receive from two different
sources Interface video signal. Most desktop
computers Use the mock interface. When using
a VGA/HDMI/DP When interface, select analog/
digital in the OSD control.
Menu Time Out Menu display time
Transparency Menu display transparency
Exit Exit OSD menu /
Chapter 2. 2-7
Selecting a supported display mode
The display mode of the monitor uses is controlled by the computer. Therefore, refer to your
computer documentation on how to change display modes.
The image size, position and shape might be changed when the display mode changes. This
is normal and the image can be re-adjusted using automatic image setup and the image
controls.
Note: If your system has previously been used with a CRT monitor and is currently
1080 at 60 Hz, which is a common display mode.
The display modes shown below have been optimized at the factory.
Table 2-2. Factory set display modes（Including but not limited to）
Resolution ratio Refresh ratio (Hz)
640x480 60 Hz
640x480 72 Hz
640x480 75 Hz
720x400 70 Hz
800x600 56 Hz
800x600 60 Hz
800x600 72 Hz
800x600 75 Hz
832x624 75 Hz
1024x768 60 Hz
1024x768 70 Hz
1024x768 75 Hz
1280x1024 60 Hz
1280x1024 75 Hz
1440x900 60 Hz
1680x1050 60 Hz
1920x1080 60 Hz
Chapter 2. 2-8
Understanding power management
Power management is invoked when the computer recognizes that you have not used your
table below.
For optimal performance, switch off your monitor at the end of each working day, or
whenever you expect to leave it unused for long periods during the day.
Table 2-3. Power indicator
State Power Indicator Screen Restoring
Operation Compliance
On White Normal
Standby/
Suspend Amber Blank Press a key or
move the mouse
There may be
a slight delay
before the image
reappears.
Note: Standby
also occurs if
there is no image
output to the
monitor.
Off Off Blank Press the power
button
There may be
a slight delay
before the image
reappears.
White
11.24 W
35.64 kWh
18 W (typical)
24 W (maximum)*
Less than 0.5 W
Less than 0.5 W
Amber
Chapter 2. 2-9
Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor. Do not:
• Apply water or liquid directly to your monitor.
• Use solvents or abrasives.
•
equipment.
• Touch the screen area of your monitor with sharp or abrasive items. This type of contact
may cause permanent damage to your screen.
• Use any cleaner which contains an anti-static solution or similar additives. This may
harm the coating of the screen area.
Do:
• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the
screen.
•gent.
Detaching the monitor base and stand
Step 2: Remove the screws from base before detaching base and stand from the monitor.
Wall Mounting (Optional)
Refer to the instructions that come with the base mounting kit. To convert your LCD display
from a desk-mounted to a wall-mounted display, do the following:
Step 1: Verify that the Power button is turned Off, then disconnect the power cord.
Step 2: Place the LCD display face down on the EPS.
Chapter 2. 2-10
Step 3: Remove the base and stand from the monitor, refer to "Detaching the monitor base
and stand" on page 2-9.
Step 4: Connect all cables on the back of the monitor.
Step 5: Attach the mounting bracket from the VESA compatible wall mounting kit (100mm
x100mm distance), the type of VESA mounting screw is M4 x 10 mm.
Step 6: Attach the LCD display to the wall, and follow the instructions in the wall-mounting
kit.
Only use Wall Mount Bracket in the UL list with minimum weight/load: 8kg.
VESA hole
VESA hole
VESA
62B9-MAR4-WW
Power input Voltage
Maximum power supply current
100-240Vac, 50/60Hz
1.2A
Chapter 3. 3-2
Video input DP (Digital) Interface DP
Input signal VESA TMDS (Panel Link™)/DP
Horizontal
addressability 1920 pixels (max)
Vertical addressability 1080 pixels (max)
Clock frequency 148.5 MHz（max）
148.5 MHz (max)
Video input HDMI
(Digital)
Interface HDMI
Input signal VESA TMDS (Panel Link™)/HDMI
Horizontal
addressability 1920 pixels (max)
Vertical addressability 1080 pixels (max)
Clock frequency
Communications VESA DDC/CI
Supported display modes Horizontal frequency 64KHz-83KHz
Vertical frequency 50Hz-75Hz
Native Resolution 1920 x 1080 at 60Hz
Temperature Operating 0° to 40° C (32° to 104° F)
Storage -20° to 60° C (-4° to 140° F)
Shipping -20° to 60° C (-4° to 140° F)
Humidity Operating 10% to 80% non-condensing
Storage 5% to 95% non-condensing
Shipping 5% to 95% non-condensing
Table 3-1. Monitor specifications for type-model 62B9-MAR4-WW
Chapter 3. 3-3
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it
yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate
to your problem.
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The words "Out of
Range" are shown on
the screen, and the
power indicator is
The system is set to a
display mode which is
not supported by the
monitor.
If you are replacing an old
monitor, reconnect it and
adjust the display mode to
for your new monitor.
If using a Windows
system, restart the system
in safe mode, then select
a supported display mode
for your computer.
If these options do not
work, contact the Support
Center.
"Selecting a
supported display
mode" on page 2-7
The image quality is
unacceptable. The video signal cable
is not connected with
the monitor or system
completely.
Be sure the signal cable
system and monitor.
"Connecting and
turning on your
monitor" on page 1-6
The color settings may
be incorrect. Select another color
setting from the OSD
menu.
"Adjusting your
monitor image" on
page 2-3
The automatic image
setup function was not
performed.
Perform automatic image
setup. "Adjusting your
monitor image" on
page 2-3
The power indicator is
not lit and there is no
image.
• The monitor’s power
switch is not switched
on.
• The power
cord is loose or
disconnected.
• There is no power at
the outlet.
• Be sure the power cord
is connected properly.
• Be sure the outlet has
power.
• Power on the monitor.
• Try using another power
cord.
• Try using another
electrical outlet.
"Connecting and
turning on your
monitor" on page 1-6
Screen is blank and
power indicator is
amber.
The monitor is in
Standby/Suspend mode. • Press any key on the
keyboard or move
the mouse to restore
operation.
• Check the Power
Options settings on your
computer.
"Understanding
power management"
on page 2-8
Chapter 3. 3-4
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The power indicator is
amber, but there is no
image.
The video signal cable
is loose or disconnected
from the system or
monitor.
Be sure the video cable is
connected with the system
properly.
"Connecting and
turning on your
monitor" on page 1-6
The monitor brightness
and contrast are at the
lowest setting.
Adjust the brightness and
contrast setting on the
OSD menu.
"Adjusting your
monitor image" on
page 2-3
One or more of
the pixels appear
discolored.
This is a characteristic
of the LCD technology
and is not an LCD
defect.
pixels missing, contact the
Support Center
Appendix A. "Service
and Support" on page
A-1
• Fuzzy lines in text or
a blurry image.
• Horizontal or vertical
lines through the
image.
• Image setup has not
been optimized.
• Your system Display
Properties setting
have not been
optimized.
Adjust the resolution
settings on your system to
match the native resolution
for this monitor: 1920 x
1080 at 60 Hz.
"Adjusting your
monitor image" on
page 2-3
Perform automatic image
setup. If automatic image
setup does not help,
perform manual image
setup.
"Selecting a
supported display
mode" on page 2-7
When working in the
native resolution, you
improvements by
adjusting the Dots Per
Inch (DPI) setting on your
system.
See the Advanced
section of your
system’s display
properties.
Chapter 3. 3-5
Manually installing the monitor driver
Steps of manually installing the monitor driver in Microsoft Windows 7and Windows 10 are
Installing the monitor driver in Windows 7
To use the Plug and Play feature in Microsoft Windows 7, do the following:
1. Turn off the computer, all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the Windows
7 operating system.
4. corresponding monitor driver and download it to a PC to which this monitor is connected
(such as a desktop).
5. Open the Display Properties window by clicking Start,Control Panel,Hardware and
Sound icon, and then click the Display icon.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver, then click .
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk button. By clicking the Browse button, browse and point to the
following path:
X:\Monitor Drivers\Windows 7
(where X indicates "the folder in which the downloaded driver is located" (such as a
desktop)).
14. Select the "lenE22-28.inf Open button. Click the OK button.
15. In the new window, select lenE22-28 and click Next.
16.
17. Restart the system. The system will automatically select the maximum refresh rate and
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality.
Lenovo recommends using either 1920 x 1080 at a refresh rate of 60 Hz, or 640 x 480 at a
refresh rate of 60 Hz.
From the Lenovo website http://support.lenovo.com/docs/E22_28,find the
as follows:
Chapter 3. 3-6
Installing the monitor driver in Windows 10
To use the Plug and Play feature in Microsoft Windows 10, do the following:
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the Windows
10 operating system.
4. From the Lenovo website http://support.lenovo.com/docs/E22_28
corresponding monitor driver and download it to a PC to which this monitor is connected
(such as a desktop).
5. On the Desktop, move mouse to bottom-left corner of screen, right-click choose Control
Panel, then double click the icon of Hardware and Sound, and then click Display.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver, then click .
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk button. By clicking the Browse button, browse and point to the
following path:
X:\Monitor Drivers\Windows 10
(where X indicates "the folder in which the downloaded driver is located" (such as a
desktop)).
14. Select the "lenE22-28.inf Open button. Click the OK button.
15. In the new window, select lenE22-28 and click Next.
16.
17. Restart the system. The system will automatically select the maximum refresh rate and
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality.
Lenovo recommends using either 1920 x 1080 at a refresh rate of 60 Hz, or 640 x 480 at a
refresh rate of 60 Hz.
Getting further help
If you still can’t solve your problem, please contact the Lenovo Support Center. For more
information on contacting the Support Center, please see "Service and Support" on page A-1.
Chapter 3. 3-7
Service information
Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident, misuse,
abuse, improper installation, usage not in accordance with product specifications and
instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.
The following are examples of misuse or abuse and not covered by warranty:
•Images burned onto the screen of a CRT monitor. Burned image is preventable by utilizing
a moving screen saver or power management.
•Physical damage to covers, bezel, base and cables.
•Scratches or punctures on monitor screens.
Service parts
The following parts are for use by Lenovo service, or Lenovo aurthorized dealers, to support
the customer warranty. Parts are for service use only. The table below shows information for
model 62B9-MAR4-WW
Table 3-3. List of service parts
FRU (FIELD
REPLACEABLE UNIT)
PART NUMBER
DESCRIPTION Machine
Type/Model
(MTM) COLOR
inch FRU Monitor (HDMI)
E22-28-21.5 62B9 Raven Black
E22-28-HDMI cable (1.8m 62B9 Raven Black
62B9 Raven BlackE22-28-FRU Stand and Base
RoHS)
5D11C48399
5D11C48408
5SE1C48395
Appendix A. A-1
Appendix A. Service and Support
The following information describes the technical support that is available for your product,
during the warranty period or throughout the life of your product. Refer to the Lenovo Limited
Warranty for a full explanation of Lenovo warranty terms.
Registering your option
Register to receive product service and support updates, as well as free and discounted
computer accessories and content. Go to: http://www.lenovo.com/register
Online technical support
Online technical support is available during the lifetime of a product at:
http://www.lenovo.com/support
Product replacement assistance or exchange of defective components also is available during
the warranty period. In addition, if your option is installed in a Lenovo computer , you might be
entitled to service at your location. A Lenovo technical support representative can help you
determine the best alternative.
Telephone technical support
Installation and configuration support through the Customer Support Center will be available
until 90 days after the option has been withdrawn from marketing. After that time, the support
is cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also
available for a nominal fee.
Before contacting a Lenovo technical support representative, please have the following
information available: option name and number, proof of purchase, computer manufacturer,
model, serial number and manual, the exact wording of any error message, description of the
problem, and the hardware and software configuration information for your system.
Your technical support representative might want to walk you through the problem while you
are at your computer during the call.
Telephone numbers are subject to change without notice. The most up-to-date telephone list
for Lenovo Support is always available at: http://consumersupport.lenovo.com
Country or Region Telephone Number
Argentina 0800-666-0011
(Spanish, English)
Australia 1-800-041-267
(English)
Austria 0810-100-65 (For local rate)
(German)
Belgium Warranty service and support: 02-339-36-11
(Dutch, French)
Bolivia 0800-10-0189
(Spanish)
Appendix A. A-1
Brazil Calls made from within the Sao Paulo region : 11-3889-8986
Calls made from outside the Sao Paulo region : 0800-701-4815
(Portuguese)
Brunei Darussalam Dial 800-1111
(English)
Canada 1-800-565-3344
(English, French)
Chile 800-361-213
(Spanish)
China 400-990-8888
China
(Hong Kong S.A.R.) (852) 3516-8977
(Cantonese, English, Mandarin)
China
(Macau S.A.R.) 0800-807 / (852) 3071-3559
(Cantonese, English, Mandarin)
Colombia 1-800-912-3021
(Spanish)
Costa Rica 0-800-011-1029
(Spanish)
Croatia 385-1-3033-120
(Croation)
Cyprus 800-92537
(Greek)
Czech Republic 800-353-637
(Czech)
Denmark Warranty service and support: 7010-5150
(Danish)
Dominican Republic 1-866-434-2080
(Spanish)
Ecuador 1-800-426911-OPCION 4
(Spanish)
Egypt Primary: 0800-0000-850
Secondary: 0800-0000-744
(Arabic,English)
El Salvador 800-6264
(Spanish)
Estonia 372-66-0-800
(Estonian, Russian, English)
Finland Warranty service and support: +358-800-1-4260
(Finnish)
France Warranty service and support: 0810-631-213 (hardware)
(French)
Germany Warranty service and support: 0800-500-4618 (toll-free)
(German)
Greece Lenovo Business Partner
(Greek)
Guatemala Dial 999-9190, wait for operator, and request to reach 877-404-9661
(Spanish)
Country or Region Telephone Number
Appendix A. A-1
Honduras Dial 800-0123
(Spanish)
Hungary +36-13-825-716
(English, Hungarian)
India Primary: 1800-419-4666 (Tata)
Secondary: 1800-3000-8465 (Reliance)
Email: commercialts@lenovo.com
(English and Hindi)
Indonesia 1-803-442-425
62 213-002-1090 (Standard Charges Apply)
(English, Bahasa Indonesia)
Ireland Warranty service and support: 01-881-1444
(English)
Israel Givat Shmuel Service Center: +972-3-531-3900
(Hebrew, English)
Italy Warranty service and support: +39-800-820094
(Italian)
Japan 0120-000-817
(Japanese, English)
Kazakhstan 77-273-231-427 (Standard Charges Apply)
(Russian, English)
Korea 080-513-0880 (Collect call)
02-3483-2829 (Toll Call)
(Korean)
Latvia 371-6707-360
(Latvian, Russian, English)
Lithuania 370 5278 6602
(Italian, Russian, English )
Luxembourg ThinkServer and ThinkStation: 352-360-385-343
ThinkCentre and ThinkPad: 352-360-385-222
(French)
Malaysia 1-800-88-0013
03-7724-8023 (Standard Charges Apply)
(English)
Malta 356-21-445-566
(English, Italian, Maltese Arabic)
Mexico 001-866-434-2080
(Spanish)
Netherlands 020-513-3939
(Dutch)
New Zealand 0508-770-506
(English)
Nicaragua 001-800-220-2282
(Spanish)
Norway 8152-1550
(Norwegian)
Panama Lenovo Customer Support Center: 001-866-434 (toll-free)
(Spanish)
Country or Region Telephone Number
Appendix A. A-1
Peru 0-800-50-866 OPCION 2
(Spanish)
Philippines 1-800-8908-6454 (GLOBE subscribers)
1-800-1441-0719 (PLDT subscribers)
(Tagalog, English)
Poland Laptops and tablets branded with logo Think: 48-22-273-9777
ThinkStation and ThinkServer: 48-22-878-6999
(Polish, English )
Portugal 808-225-115 (Standard Charges Apply)
(Portuguese)
Romania 4-021-224-4015
(Romanian)
Russia +7-499-705-6204
+7-495-240-8558 (Standard Charges Apply)
(Russian)
Singapore 1-800-415-5529
6818-5315 (Standard Charges Apply)
(English, Mandarin, Bahasa Malaysia)
Slovakia ThinkStation and ThinkServer: 421-2-4954-5555
Slovenia 386-1-2005-60
(Slovenian)
Spain 34-917-147-833
(Spanish)
Sri Lanka 9477-7357-123 (Sumathi Information systems)
(English)
Sweden Warranty service and support: 077-117-1040
(Swedish)
Switzerland Warranty service and support: 0800-55-54-54
(German, French, Italian)
Taiwan 0800-000-702
(Mandarin)
Thailand 001-800-4415-734
(+662) 787-3067 (Standard Charges Apply)
(Thai, English)
Turkey 444-04-26
(Turkish)
United Kingdom Standard warranty support: 03705-500-900 ( local rate)
Standard warranty support: 08705-500-900
(English)
United States 1-800-426-7378
(English)
Uruguay 000-411-005-6649
(Spanish)
Venezuela 0-800-100-2011
(Spanish)
Vietnam 120-11072 (Toll Free)
84-8-4458-1042 (Standard Charges Apply)
(Vietnamese, English)
Country or Region Telephone Number
Appendix B. B-1
Appendix B. Statements
Lenovo offers the products, services, or functions discussed in this document ,which may not
cover all countries. Consult your local Lenovo representative for information on the products
and services currently available in your area. Any reference to a Lenovo product, program, or
service is not intended to state or imply that only that Lenovo product, program, or service
may be used. Any functionally equivalent product, program, or service that does not infringe
any Lenovo intellectual property right may be used instead.
However, it is the user 's responsibility to evaluate and verify the operation of any other
product, program, or service.
Lenovo may have patents or pending patent applications covering subject matter described
in this document. The furnishing of this document does not give you any license to these
patents. You can send license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of
express or implied warranties in certain transactions, therefore, this statement may not apply
to you.
This information could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. Lenovo may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time without notice.
The products described in this document are not intended for use in implantation or other
life support applications where malfunction may result in injury or death to persons.
The information contained in this document does not affect or change Lenovo product
license or indemnity under the intellectual property rights of Lenovo or third parties. All
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes
appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The materials at
those Web sites are not part of the materials for this Lenovo product, and use of those Web
sites is at your own risk.
Any performance data contained herein was determined in a controlled environment.
. Some
measurements may have been made on development-level systems and there is no guarantee
that these measurements will be the same on generally available systems. Furthermore, some
measurements may have been estimated through extrapolation. Actual results may vary.
Appendix B. B-2
Recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly
recycle their equipment when it is no longer needed. Lenovo offers a variety of programs
and services to assist equipment owners in recycling their IT products. For information on
recycling Lenovo products, go to:
http://www.lenovo.com/lenovo/environment/recycling
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that
is the property of the company, you must do so in accordance with the Law for Promotion
of Effective Utilization of Resources. Computers and monitors are categorized as industrial
by a local government. In accordance with the Law for Promotion of Effective Utilization
of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for
the collecting, reuse, and recycling of disused computers and monitors. For details, visit the
Lenovo Web site at https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant
to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling
of home-used computers and monitors by the manufacturer was begun on October 1, 2003.
This service is provided free of charge for home-used computers sold after October 1, 2003.
For details, visit the Lenovo Web site at https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy
metals or other environmental sensitive substances. To properly dispose of disused
components, such as a printed circuit board or drive, use the methods described above for
collecting and recycling a disused computer or monitor.
Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
The Lenovo logo
ThinkCenter
ThinkPad
ThinkVision
https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/
https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/
Appendix B. B-3
Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies.
Other company, product, or service names may be trademarks or service marks of others.
Power cords
Use only the power cords supplied by the product manufacturer. Do not use the ac power
cord for other devices.