Table of Contents
- Safety information
- Chapter 1.Getting started
- Chapter 2.Adjusting and using your monitor
- Chapter 3.Reference information
- Appendix A. Service and Support
- Safety information
- Chapter 1.Getting started
- Chapter 2.Adjusting and using your monitor
- Chapter 3.Reference information
- Appendix A. Service and Support
- Appendix B.Notices
Lenovo E27q-20 User Manual
Displayed below is the user manual for E27q-20 by Lenovo which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
ThinkVision E27q-20
User Guide
Machine Types: 62D0
Product numbers
A21270QE0
62D0-GAR1-WW
First Edition (Mar 2021)
© Copyright Lenovo 2021.
LENOVO products, data, computer software, and services have been developed exclusively at private expense
and are sold to governmental entities as commercial items as dened by 48 C.F.R. 2.101 with limited and
restricted rights to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are
delivered pursuant a General Services Administration "GSA" contract, use, reproduction, or disclosure is subject
to restrictions set forth in Contract No. GS-35F-05925.
i
Contents
Safety information .......................................................................................... iv
General Safety guidelines ..............................................................................................iv
Chapter 1.Getting started ............................................................................1-1
Shipping contents ........................................................................................................1-1
Notice for use ................................................................................................................1-2
Product overview ..........................................................................................................1-3
Setting up your monitor ...............................................................................................1-5
Registering your option ...............................................................................................1-8
Chapter 2.Adjusting and using your monitor ............................................1-9
Comfort and accessibility ............................................................................................1-9
Adjusting your monitor image ...................................................................................1-11
Selecting a supported display mode ..........................................................................2-2
Understanding power management ............................................................................2-3
Caring for your monitor ...............................................................................................2-4
Detaching the monitor base and stand ......................................................................2-4
Wall Mounting (Optional) .............................................................................................2-4
Chapter 3.Reference information ................................................................2-6
Monitor specications ..................................................................................................2-6
Troubleshooting ............................................................................................................2-8
Manually installing the monitor driver ......................................................................2-10
Service information ....................................................................................................2-12
Appendix A. Service and Support ...............................................................3-1
Registering your option ...............................................................................................3-1
ii
Online technical support ..............................................................................................3-1
Telephone technical support ......................................................................................3-1
Appendix B.Notices ......................................................................................3-5
Recycling information ..................................................................................................3-6
Trademarks ....................................................................................................................3-7
Power cords and power adapters ...............................................................................3-7
iii
Safety information
General Safety guidelines
For tips to help you use your computer safely, go to:
http://www.lenovo.com/safety
Before installing this product, read the Safety Information.
This equipment is not suitable for use in locations where children are likely to be present,
avoid hurting your child when machine falling down.
iv
Chapter 1.Getting started
This User’s Guide provides detailed operation instructions for the user. For quick instruction
overview, please see the Setup Poster for brief information.
Shipping contents
The product package should include the following items:
■Information Flyer
■ Stand
■Base
■ Flat Panel Monitor
■ Power Cord
■ HDMI Cable
HDMI
1-1 E27q-20 Flat Panel Monitor User’s Guide
Notice for use
To set up your monitor, please see the illustrations below.
Note: Do not touch the monitor within the screen area. The screen area is glass and can be
damaged by rough handling or excessive pressure.
1. Place your monitor with the screen face down on a soft at surface.
2. Align the stand assembly bracket to the monitor.
3. Insert the base towards monitor until it locks in place.
Note: To install a VESA mount, please see “Wall Mounting (Optional)”on page 2-4.
Chapter 1.Getting started 1-2
Product overview
This section will provide information on adjusting monitor positions, setting user controls,
and using the cable lock slot.
Types of adjustments
Tilt
Please see the illustration below for an example of the tilt range.
Swivel
With the built-in pedestal, you can tilt and rotate the monitor to get the best viewing angle.
360°
Height Adjustment
For height adjustment, user needs to press down or lift up the monitor at 22 degree.
155mm
1-3 E27q-20 Flat Panel Monitor User’s Guide
Monitor
- Adjust the screen position before rotating the monitor screen. (Make sure that the monitor
screen ascent to its highest point, and it inclines backward at 22°.)
- then rotate clockwise until the monitor stops at 90°.
90° 90°
22°
155mm
Monitor controls
The keypad controls on the panel frame are accesses to various functions.
For information on how to utilize these keypad controls, please see “Adjusting your monitor
image”on page 1-11.
Cable lock slot
Your monitor is equipped with a cable lock slot located on the rear of your monitor
Chapter 1.Getting started 1-4
Setting up your monitor
This section provides information on how to set up your monitor.
Connecting and turning on your monitor
Note: Be sure to read the Safety information on page iv before carrying out this
procedure.
1. Power off your computer and all attached devices, and unplug the computer power cord.
2. Connect the cables according to below icon indication.
1-5 E27q-20 Flat Panel Monitor User’s Guide
3. For computer in HDMI connecting.
4. For computer in DisplayPort connecting.
5. Connect the speaker’s audio cable and audio jack of monitor to transfer audio source
from HDMI/DP.
Note: The audio output in HDMI/DP modes.
Chapter 1.Getting started 1-6
6. Insert the power cord into the monitor, then plug the monitor power cord and the
computer cord into grounded electrical outlets.
Note: A certied power supply cord has to be used with this equipment. The relevant
national installation and or equipment regulations shall be considered. A certied
power supply cord not lighter than ordinary polyvinyl chloride exible cord according
to IEC 60227 (designation H05VV-F 3G 0.75mm2 or H05VVH2-F2 3G 0.75mm2 )
shall be used. Alternative a exible cord be of synthetic rubber according to IEC 60245
(designation H05RR-F 3G 0.75mm2 ) shall be used.
7. Power on the monitor and the computer.
8. When you install the monitor driver, download the driver that corresponds to your
monitor model from the Lenovo website http://support.lenovo.com.cn. Refer to the
““Manually installing the monitor driver” on page 3-5” section to install the driver.
1-7 E27q-20 Flat Panel Monitor User’s Guide
Registering your option
Thank you for purchasing this Lenovo™ product. Please take a few moments to register
your Product and provide us with information that will help Lenovo to better serve you
in the future. Your feedback is valuable to us in developing product and services that
are important to you, as well as in developing better ways to communicate with you.
Register your option on the following Web site:
http://www.lenovo.com/register
Lenovo will send you information and updates on your registered product unless
you indicate on the Web site questionnaire that you do not want to receive further
information.
Chapter 1.Getting started 1-8
Chapter 2.Adjusting and using your monitor
This section will give you information on adjusting and using your monitor.
Comfort and accessibility
Good ergonomic practice is important to get the most from your personal computer and
to avoid discomfort. Arrange your workplace and the equipment you use to suit your
individual needs and the kind of work that you perform. In addition, use healthy work habits
to maximize your performance and comfort while using your computer. For more detailed
information on any of these topics, visit the Healthy Computing Web site at:
http://www.lenovo.com/healthycomputing/.
Arranging your work area
Use a work surface of appropriate height and available working area to allow you to work
in comfort.
Organize you work area to match the way you use materials and equipment. Keep your
work area clean and clear for the materials that you typically use and place the items that
you use most frequently, such as the computer mouse or telephone, within the easiest reach.
Equipment layout and setup play a large role in your working posture. The following topics
describe how to optimize equipment setup to achieve and maintain good working posture.
Positioning and viewing your monitor
Position and adjust your computer monitor for comfortable viewing by considering the
following items:
• Viewing distance: Recommended viewing distance between the eye and the monitor
screen is 1.5 x the diagonal of the screen. Solutions in meeting this required distance in
cramped ofce situations include pulling desk away from wall or divider to make room
for monitor, using at panel or compact displays placing the monitor in the desk corner,
or placing the keyboard in an adjustable drawer to create a deeper working surface.
• Monitor height: Position the monitor so your head and neck are in a comfortable and
neutral (vertical, or upright) position. If your monitor does not have height adjustments,
you might have to place books or other sturdy objects under the base of the monitor to
achieve the desired height. A general guideline is to position the monitor such that the top
of the screen is at or slightly below your eye-height when you are comfortably seated.
However, be sure to optimize your monitor height so the line of site between your eyes
and the center the monitor suits your preferences for visual distance and comfortable
viewing when your eye muscles are in a relaxed state.
• Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and
to accommodate your preferred head and neck posture.
• General location: Position your monitor to avoid glare or reections on the screen from
overhead lighting or nearby windows.
1-9 E27q-20 Flat Panel Monitor User’s Guide
The following are some other tips for comfortable viewing of your monitor:
• Use adequate lighting for the type of work you are performing.
• Use the monitor brightness, contrast, and image adjustment controls, if equipped, to
optimize the image on your screen to meet your visual preferences.
• Keep your monitor screen clean so you can focus on the screen’s contents.
Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to
periodically look away from your monitor screen and focus on a far object to allow your
eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a
vision care specialist for advice.
Quick tips for healthy work habits
The following information is a summary of some important factors to consider to help you
remain comfortable and productive while you use your computer.
• Good posture starts with equipment setup: The layout of your work area and the
setup of your computer equipment have a large effect on your posture while using your
computer. Be sure to optimize the position and orientation of your equipment by following
the tips outlined in “Arranging your work area”on page 1-9so you can maintain a
comfortable and productive posture. Also, be sure to use the adjustment capabilities of
your computer components and ofce furniture to best suit your preferences now and as
your preferences change over time.
• Minor changes in posture can help avoid discomfort: The longer you sit and work in
front of your computer, the more important it is to observe your working posture. Avoid
as summing any one posture for an extended period of time. Periodically make minor
modications in your posture to help deter any discomforts that might arise. Make use of
any adjustments that your ofce furniture or equipment provide to accommodate changes
in posture
• Short, periodic breaks help ensure healthy computing: Because computing is
primarily a static activity, it is particularly important to take short breaks from your work.
Periodically, stand up in front of your work area, stretch, walk for a drink of water, or
otherwise take a short break from using your computer. A short break from work gives
your body a welcome change in posture and helps to ensure you remain comfortable and
productive while you do work.
Accessibility information
Lenovo is committed to providing greater access to information and technology to people
with disabilities. With assistive technologies, users can access information in the way most
appropriate to their disability. Some of these technologies are already provided in your
operating system; others can be purchased through vendors or accessed at:
https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php
Chapter 1.Getting started 1-10
Adjusting your monitor image
This section describes the user control features used to adjust your monitor image.
Using the direct access controls
The direct access controls can be used when the On Screen Display (OSD) is not displayed.
Table 2-1. Direct access controls
Icon Control Description
1
DDC-CI Press and hold for 10 seconds to enable or disable the
DDC-CI function.
Exit Exit and return to previous level.
2
Input Source Switches the video input source
Shift back to previous level when in OSD mode.
Increase/UP
UP browsing key
For increasing the value on adjustment bar/tune in
Press to move to previous item.
3
Brightness Direct access to Brightness adjustment.
Decrease/Down
Down browsing key.
For decreasing the value on adjustment bar/tune in
Press to move to next item.
4
Menu
To access OSD menu.
Press to conrm selection.
Press and hold for 10 seconds will lock menu/un-lock
menu.
Enter Press to enter next level on main menu/sub menu
status or enter previous level on adjustment bar.
Note: The E27q-20 uses Natural Low Blue Light Technology that reduces harmful blue
light to protect human eyes while maintaining picture quality in 6500K color temperature.
If you can’t make sure the monitor already under Low Blue Light mode, just do Reset
action in the OSD item Options Factory Reset.
1-11 E27q-20 Flat Panel Monitor User’s Guide
Using the On-Screen Display(OSD) controls
To adjust the settings, the user controls can be viewed through the OSD.
Port Settings
Advanced Settings
Menu Settings
Input Signal : HDMI Resolution : 1920x1080
Exit
Color Mode : Warm Refresh Rate : 60Hz
Screen Controls
E27q-20
Brightness 75
75Contrast
50Volume
®
To use the controls:
1. Press to open the main OSD menu.
2. Use or to move among the icons. Select an icon and press to access that
function. If there is a sub-menu, you can move between options using or , then
press to select that function. Use or to make adjustments then press to save.
3. Press to move backwards through the sub-menus and exit from the OSD.
4. Press and hold for 10 seconds to lock the OSD. This will prevent accidental
adjustments to the OSD. Press and hold for 10 seconds to unlock the OSD and allow
adjustments to the OSD.
5. Enables DDC/CI by default. Use OSD Exit Key, press and hold for 10 seconds to
disable / enable DDC/CI function. A message "DDC/CI disable" is shown on the screen.
6. The ENERGY STAR option resets all user settings to default values so that the monitor
can meet the requirements of Energy Star.
Energy Star is an energy saving program for consumer electronics led by the U.S.
government. It was launched in 1992 by EPA and DOE to reduce energy consumption
and greenhouse gas emissions. Energy Star logo is a symbol of energy conservation and
environmental protection. It improves the concept of energy efciency of consumers and
manufacturers, and effectively guides the market.
The regulation of Energy Star improves energy efciency and reduces air pollution by using
more energy-efcient equipment in homes, ofces and factories. One way to achieve this
goal is to use management to reduce energy consumption when products are not in use.
The default settings for monitors conform to Energy Star certication. Any changes by
users for more features and functionalities may increase power consumption, which will
exceed the limitation of Energy Star’s standard. If the user changes the options related to
energy efciency when using, such as brightness, color mode, etc., select All Reset Factory
or choose the Energy Star option, the power consumption will be restored to the energy
efciency with Energy Star standard.
For more information, please refer to (www.energystar.gov/products). All products of
Energy Star will be posted online and can be accessed directly by governments, public
institutions and consumers.
Chapter 1.Getting started 1-12
Table 2-2. OSD functions
OSD Icon on
Main Menu Sub menu Description Controls and
Adjustments
Monitor Controls
Brightness Adjusts overall screen brightness. All input ports
Contrast Adjusts difference between light and dark
areas.
Volume Adjusts the volume.
Advanced
Settings
Dynamic Contrast • On
• Off
Over Drive
• Off
• Normal
• Extreme
Color Mode
Adjust intensity of red, green, and
blue.
Preset mode
• SRGB
• Neutral
• Reddish
• Bluish
Custom
• Red: Increases or decreases the
saturation of ’red’ in the image.
• Green: Increases or decreases
the saturation of ’green’ in the
image.
• Blue: Increases or decreases the
saturation of ’blue’ in the
image.
Aspect Ratio
• Full Screen: Expand image to
full screen.
• Original AR: Same Aspect
Ratio with input signal.
Button repeat rate
• Off
• Default
• Slow
All input ports
Port Settings
Input signal
This monitor can accept video
signals through three different
connectors. Most desktop
computers use a analog connector.
Select digital among OSD Controls
when you use DP/HDMI.
- Select 1-DP (digital)
- Select 2-HDMI (digital)
DP Select • DP 1.1
• DP 1.2
1-13 E27q-20 Flat Panel Monitor User’s Guide
OSD Icon on
Main Menu Sub menu Description Controls and
Adjustments
Menu Settings
Language
Change languages of menu.
The language chosen only affects
the language of the OSD. It has no
effect on any software running on
the computer.
All input ports
Menu time out
Set the duration of time that the
OSD will remain active when no
operation is performed.
Menu Horizontal Adjust menu Horizontal location.
Menu Vertical Adjust menu Vertical location.
Tansparency Adjust menu Tansparency location.
Factory Default • Ye s
• No
Exit
• Exit from menu
2-1 E27q-20 Flat Panel Monitor User’s Guide
Selecting a supported display mode
The display mode of the monitor uses is controlled by the computer. Therefore, refer to
your
computer documentation on how to change display modes.
The image size, position and shape might be changed when the display mode changes. This
is normal and the image can be re-adjusted using automatic image setup and the image
controls. Unlike CRT monitors, which require a high refresh rate to minimize icker, LCD
or Flat Panel technology is inherently icker-free.
Note: If your system has previously been used with a CRT monitor and is currently
congured to a display mode outside the range of this monitor, you may need to reattach
the CRT monitor temporarily until you have re-congured the system; preferably to 2560 x
1440 at 60 Hz, which is a common display mode.
The display modes shown below have been optimized at the factory.
Table 2-3 Factory set display modes
Timing Refresh rate(Hz)
640x480 60 Hz
640x480 72 Hz
640x480 75 Hz
720x400 70 Hz
800x600 60 Hz
800x600 72 Hz
800x600 75 Hz
832x624 75 Hz
1024x768 60 Hz
1024x768 70 Hz
1024x768 75 Hz
1152x864 75 Hz
1280x1024 60 Hz
1280x1024 70 Hz
1280x1024 75 Hz
1440x900 60 Hz
1680x1050 60 Hz
1920x1080 60 Hz
1920x1200 60 Hz
2560x1440 60 Hz
2560x1440 75 Hz
Chapter 2.Adjusting and using your monitor 2-2
Understanding power management
Power management is invoked when the computer recognizes that you have not using your
mouse or keyboard for a user-denable period. There are several states as described in the
table below.
For optimal performance, switch off your monitor at the end of each working day, or
whenever you expect to leave it unused for long periods during the day.
Table 2-4. Power indicator
State Power
Indicator Screen Restoring Operation Compliance
On White Normal
Standby/Suspend Amber Blank
Press a key or move the mouse.
There may be a slight
delay reappears.
Note: Standby also occurs
if there is no image output to the
monitor.
ENERGY STAR
Off Off Blank
Press power key to switch on
There may be a slight delay
before the image reappears.
ENERGY STAR
Power Management Modes
VESA Modes Horizontal
Sync
Vertical
Sync Video Power
Indicator Power Consumption
Normal operation Active Active Active White 40 W (maximum)*
30 W (typical)
Active-off mode Inactive Inactive Off Amber Less than 0.5 W
Switch off - - - Off Less than 0.3 W
Energy Star Power Consumption
PON 20.5 W
ETEC 65 kWh
** Maximum power consumption with max luminance.
This document is informational only and reects laboratory performance. Your product may
perform differently, depending on the software, components and peripherals you ordered
and shall have no obligation to update such information. Accordingly, the customer should
not rely upon this information in making decisions about electrical tolerances or otherwise.
No warranty as to accuracy or completeness is expressed or implied.
2-3 E27q-20 Flat Panel Monitor User’s Guide
Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:
• Apply water or liquid directly to your monitor.
• Use solvents or abrasives.
• Use ammable cleaning materials to clean your monitor or any other electrical equipment.
• Touch the screen area of your monitor with sharp or abrasive items. This type of contact
may cause permanent damage to your screen.
• Use any cleaner which contains an anti-static solution or similar additives. This may harm
the coating of the screen area.
Do:
• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the
screen.
• Remove grease or nger marks with a damp cloth and a little mild detergent.
Detaching the monitor base and stand
Step 1: Place the monitor on a soft and at surface.
Step 2: Press and hold the stand release button.
Step 3: Lift the stand up and away from the monitor.
Wall Mounting (Optional)
Refer to the instructions that come with the base mounting kit. To convert your LCD display
from a desk-mounted to a wall-mounted display, do the following:
Step 1: Verify that the Power button is turned Off, then disconnect the power cord.=
Step 2: Lay the LCD display face down on a towel or blanket.
Step 3: Remove the base and stand from the monitor, refer to “Detaching the monitor base
and stand”on page 2-4.
Chapter 2.Adjusting and using your monitor 2-4
Step 4: Attach the mounting bracket from the VESA compatible wall mounting kit.
(100mm x100mm distance), the type of VESA mounting screw is M4 x 10 mm.
VESA hole
Step 5: Attach the LCD display to the wall, and follow the instructions in the wall-mounting
kit.
For use only with UL Listed Wall Mount Bracket with minimum weight/load: 8kg
2-5 E27q-20 Flat Panel Monitor User’s Guide
Chapter 3.Reference information
This section contains monitor specications, instructions to manually install the monitor
driver, troubleshooting information.
Monitorspecications
Table 3-1. Monitor specications for type-model A21270QE0/E27q-20/62D0-GAR1-WW
Dimensions Depth 220.00 mm (8.66 in.)
Height 574.00 mm (22.60 in.)
Width 613.58 mm (24.16 in.)
Stand Tilt Range: -5o~22o
VESA mount Supported 100 mm x 100 mm (3.94 in. x 3.94 in.)
Image Viewable image size 685 mm (27 in.)
Maximum height 335.66 mm (13.21 in.)
Maximum width 596.74 mm (23.49 in.)
Pixel pitch 0.2331mm (0.01 in.)
Power input Supply voltage
Max supply current
100-240V AC
1.5A
Power consumption
Note: Power
consumption gures
are for the monitor
and the power supply
combined.
Note: Typical power
consumption is tested
under OSD default
setting.
Normal operation <40 W (Max)
<30 W (Typical)
Standby/Suspend <0.5 W
Off <0.3 W at 100VAC and 240VAC
DP Interface DP
Input signal VESA TMDS (Panel Link™)
Horizontal addressability 2560 pixels (max)
Vertical addressability 1440 lines (max)
Clock frequency 300 MHz (max)
HDMI Interface HDMI
Input signal VESA TMDS (Panel Link™)
Horizontal addressability 2560 pixels (max)
Vertical addressability 1440 lines (max)
Clock frequency 300 MHz (max)
Chapter 2.Adjusting and using your monitor 2-6
Communications VESA DDC/CI
Supported Display
Modes
Horizontal frequency 30 kHz – 114 kHz
Vertical frequency 48 Hz – 75 Hz
Native Resolution 2560 x 1440 at 60 Hz
Temperature Operating 0° to 40°C (32°F to 104° F)
Storage -20° to 60°C (-4°F to 140° F)
Shipping -20° to 60°C (-4° F to 140° F)
Humidity Operating 10% to 80% non-condensing
Storage 5% to 95% non-condensing
Shipping 5% to 95% non-condensing
2-7 E27q-20 Flat Panel Monitor User’s Guide
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it
yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate
to your problem.
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The words” Out
of Range” are
shown on the
screen, and the
power indicator is
ashing white.
The system is set to a
display mode which is
not supported by the
monitor
• If you are replacing an old
monitor, reconnect it and
adjust the display mode to
within the specied range
for your new monitor.
• If using a Windows
system, restart the system
in safe mode, then select
a supported display mode
for your computer.
• If these options do not
work, contact the Customer
Support Centre.
“Selecting a
supported display
mode”on page 2-2
The image quality
is unacceptable
The video signal cable is
not
connected with the
monitor or system
completely.
Be sure the signal cable is
rmly plugged into the system
and monitor.
“Connecting and
turning on your
monitor”on page
1-5
The color settings may be
incorrect.
Select another color setting
from the OSD menu.
“Adjusting your
monitor image”on
page 1-11
The automatic image
setup function was not
performed.
Perform automatic image setup. “Adjusting your
monitor image”on
page 1-11
The power
indicator is not
lit and there is no
image.
• The monitor’s
power switch is
not switched on.
• The power cord is
loose or disconnected.
• There is no power
at the outlet.
• Be sure the power cord
is connected properly.
• Be sure the outlet has power.
• Power on the monitor.
• Try using another power cord.
• Try using another
electrical outlet.
“Connecting and
turning on your
monitor”on page
1-5
Screen is blank
and power
indicator is amber.
The monitor is in Standby
/ Suspend mode
• Press any key on the
keyboard or move the
mouse to restore operation.
• Check the Power options
settings on your computer.
“Understanding
power
management”on
page 2-3
The power
indicator is amber,
but there is no
image
The video signal cable
is loose or disconnected
from the system or
monitor
Be sure the video cable is
connected with the system
properly
“Connecting and
turning on your
monitor”on page
1-5
The monitor brightness
and contrast are at the
lowest setting.
Adjust the brightness and
contrast setting on the OSD
menu.
“Adjusting your
monitor image”on
page 1-11
Chapter 2.Adjusting and using your monitor 2-8
Problem Possible cause Suggested action Reference
One or more of
the pixels appear
discolored
This is a characteristic of
the LCD technology and
is not an LCD defect
If there are more than ve
pixels missing, contact the
Support Center
“Appendix A.
Service and
Support”on page
3-1
• Fuzzy lines
in text or a
blurryimage
• Horizontal
or vertical
lines through
the image.
• Image setup has not
been optimized
• Your system
DisplayProperties
setting have not
been optimized.
Adjust the resolution settings
on your system to match
the native resolution for this
monitor: 2560 x 1440 at 60 Hz.
“Adjusting your
monitor image”on
page 1-11
Perform automatic image setup.
If automatic image setup does
not help, perform manual image
setup.
“Selecting a
supported display
mode”on page 2-2
When working in the native
resolution, you may nd
additional improvements by
adjusting the Dots Per Inch
(DPI) setting on your system.
See the Advanced
section of your
system’s display
properties.
2-9 E27q-20 Flat Panel Monitor User’s Guide
Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft Windows 7,
Microsoft Windows 10.
Installing the monitor driver in Windows 7
To use the Plug and Play feature in Microsoft Windows 7, do the following:
1. Turn off the computer, all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your
computer to start the Windows 7 operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/solutions/e27q_20,
nd the corresponding monitor driver and download it to a PC
to which this monitor is connected (such as a desktop).
5. Open the Display Properties window by clicking Start, Control Panel,
Hardware and Sound icon, and then click the Display icon.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver, then click Browsethecomputertondthedriverprogram.
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk button. By clicking the Browse button, browse and point to the
following path:
X:\Monitor Drivers\Windows 7
(where X indicates “the folder in which the downloaded
driver is located”(such as a desktop)).
14. Select the “lene27q-20.inf” le and click the Open button. Click the OK button.
15. In the new window, select LEN E27q-20 and click Next.
16. After the installation is complete, delete all downloaded les and close all windows.
17. Restart the system. The system will automatically select the maximum
refresh rate and corresponding Color Matching Proles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display
quality. Lenovo recommends using either 2560 x 1440 at a refresh rate of 60 Hz, or 640 x
480 at refresh rate of 60 Hz.
Chapter 2.Adjusting and using your monitor 2-10
Installing the monitor driver in Windows 10
To use the Plug and Play feature in Microsoft Windows 10, do the following:
1. Turn off the computer, all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your
computer to start the Windows 10 operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/solutions/e27q_20,
nd the corresponding monitor driver and download it to a PC
to which this monitor is connected (such as a desktop).
5. On the Desktop, move mouse to bottom-left corner of screen, right-click choose Control
Panel, then double click the icon of Hardware and Sound, and then click Display.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver, then click Browsethecomputertondthedriverprogram.
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk button. By clicking the Browse button, browse and point to the
following path:
X:\Monitor Drivers\Windows 10
(where X indicates “the folder in which the downloaded
driver is located” (such as a desktop)).
14. Select the “lene27q-20.inf” le and click the Open button. Click the OK button.
15. In the new window, select LEN E27q-20 and click Next.
16. After the installation is complete, delete all downloaded les and close all windows.
17. Restart the system. The system will automatically select the maximum
refresh rate and corresponding Color Matching Proles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display
quality. Lenovo recommends using either 2560 x 1440 at a refresh rate of 60 Hz, or 640 x
480 at a refresh rate of 60 Hz.
Getting further help
If you still can’t solve your problem, please contact the Lenovo Support Center. For more
information on contacting the Support Center, please see Appendix A.“Service and Support”
on page 3-1.
2-11 E27q-20 Flat Panel Monitor User’s Guide
Service information
Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident,
misuse, abuse, improper installation, usage not in accordance with product specications
and instructions, natural or personal disaster, or unauthorized alterations, repairs or
modications.
The following are examples of misuse or abuse and not covered by warranty:
• Images burned on to the screen of a CRT monitor. Burned image is preventable by
utilizing a moving screen saver or power management.
• Physical damage to covers, bezel, base and cables.
• Scratches or punctures on monitor screens.
Service parts
The following parts are for use by Lenovo service, or Lenovo authorized dealers to support
the customer warranty. Parts are for service use only. The table below shows information
for model (A21270QE0/ E27q-20 / 62D0-GAR1-WW).
Table 3-3. List of service parts
FRU (Field
Replaceable Unit)
Part number
Description Machine Type
Model (MTM) colour
5D11C99693 E27q-20 - 27 inch FRU
Monitor (HDMI) 62D0 Raven Black
5C11C99691 E27q-20 HDMI cable 1.8m 62D0 Raven Black
5SE1C99694 E27q-20 - FRU Stand and
Base 62D0 Raven Black
Chapter 2.Adjusting and using your monitor 2-12
Appendix A. Service and Support
The following information describes the technical support that is available for your product,
during the warranty period or throughout the life of the product. Refer to your Lenovo
Statement of Limited Warranty for a fully explanation of Lenovo warranty terms.
Registering your option
Register to receive product service and support updates, as well as free and discounted
computer Accessories and content. Go to: http://www.lenovo.com/support
Online technical support
Online technical support is available during the life of your product through the Lenovo
Support Web site at http://www.lenovo.com/ support
Product replacement assistance or exchange of defective components also is available
during the warranty period, assistance for replacement or exchange of defective components
is available. In addition, if your option is installed in a Lenovo computer, you might be
entitled to service at your location. Your technical support representative can help you
determine the best alternative.
Telephone technical support
Installation and conguration support through the Customer Support Center will be
available until 90 days after the option has been withdrawn from marketing. After
that time, the support is cancelled, or made available for a fee, at Lenovo’s discretion.
Additional support is also available for a nominal fee.
Before contacting a Lenovo technical support representative, please have the following
information available: option name and number, proof of purchase, computer
manufacturer, model, serial number and manual, the exact wording of any error message,
description of the problem, and the hardware and software conguration information for
your system.
Your technical support representative might want to walk you through the problem while
you are at your computer during the call.
Telephone numbers are subject to change without notice. The most up-to-date telephone
list for Lenovo Support is always available at: http://consumersupport.lenovo.com
Country or Region Telephone Number
Argentina 0800-666-0011 (Spanish, English)
Australia 1-800-041-267 (English )
Austria 0810-100-654 (local phone) (German)
Belgium Warrant service and support: 02-339-36-11 (Dutch, French)
Bolivia 0800-10-0189 ( Spanish)
Brazil
Calls made from within the Sao Paulo region: 11-3889-8986
Calls made from outside the Sao Paulo region: 0800-701-4815
(Portuguese)
3-1 E27q-20 Flat Panel Monitor User’s Guide
Country or Region Telephone Number
Brunei Darussalam 800-1111 (English)
Canada 1-800-565-3344 (English, French)
Chile 800-361-213(Spanish )
China Technical Support Line: 400-100-6000 (Mandarin)
China
(Hong Kong S.A.R.)
(852) 3516-8977
(Cantonese, English, Mandarin)
China
(Macau S.A.R.)
0800-807 / (852) 3071-3559
(Cantonese, English, Mandarin)
Colombia 1-800-912-3021 (Spanish)
Costa Rica 0-800-011-1029( Spanish )
Croatia 385-1-3033-120(Croatian)
Cyprus 800-92537(Greek)
Czech Republic 800-353-637(Czech)
Denmark Warranty service and support: 7010-5150 (Danish)
Dominican Republic 1-866-434-2080(Spanish )
Ecuador 1-800-426911 (OPCION 4) (Spanish )
Egypt
Primary: 0800-0000-850
Secondary:0800-0000-744
(Arabic, English)
El Salvador 800-6264 (Spanish)
Estonia 372-66-0-800
(Estonian, Russian, English)
Finland Warranty service and support: +358-800-1-4260(Finnish)
France Warranty service and support (hardware): 0810-631-213(French)
Germany Warranty service and support: 0800-500-4618 (toll-free)(German)
Greece Lenovo Business Partner (Greek)
Guatemala Dial 999-9190, wait for operator,
and request to reach 877-404-9661 (Spanish)
Honduras Dial 800-0123(Spanish)
Hungary +36-13-825-716 (English, Hungarian)
India
Primary: 1800-419-4666 (Tata)
Secondary: 1800-3000-8465 (Reliance)
Email: commercialts@lenovo.com (English and Hindi)
Indonesia
1-803-442-425
62 213-002-1090 (Standard Charges Apply)
(English, Bahasa Indonesia)
Ireland Warranty service and support: 01-881-1444 (English)
Chapter 3.Reference information 3-2
Country or Region Telephone Number
Israel Givat Shmuel Service and Center: +972-3-531-3900
(Hebrew, English)
Italy Warranty service and support: +39-800-820094 (Italian)
Japan 0120-000-817
(Japanese, English)
Kazakhstan 77-273-231-427(Standard charges Apply) (Russian , English)
Korea 080-513-0880 (Collect Call)
02-3483-2829 (Toll Call) (Korean)
Latvia 371-6707-360(Latvian, Russian, English)
Lithuania 370 5278 6602(Italian, Russian, English )
Luxembourg ThinkServer and ThinkStation: 352-360-385-343 ThinkCentre and
ThinkPad: 352-360-385-222 (French)
Malaysia 1-800-88-0013
03-7724-8023 (Standard Charges Apply) (English)
Malta 356-21-445-566(English, Italian, Maltese Arabic)
Mexico 001-866-434-2080(Spanish)
Netherlands 020-513-3939 (Dutch)
New Zealand 0508-770-506 (English )
Nicaragua 001-800-220-2282 (Spanish)
Norway 8152-1550(Norwegian)
Panama Lenovo Customer Support Center: 001-866-434(Toll-Free)(Spanish)
Peru 0-800-50-866 (OPCION 2) (Spanish)
Philippines 1-800-8908-6454 (GLOBE subscribers)
1-800-1441-0719 (PLDT subscribers) (Tagalog, English)
Poland
Laptops and tablets branded with logo Think: 48-22-273-9777
ThinkStation and ThinkServer: 48-22-878-6999
(Polish, English )
Portugal 808-225-115 (Standard Charges Apply) (Portuguese)
Romania 4-021-224-4015(Romanian)
Russia
+7-499-705-6204
+7-495-240-8558
(Standard Charges Apply)(Russian)
Singapore
1-800-415-5529
6818-5315 (Standard Charges Apply)
(English, Mandarin, Bahasa Malaysia)
Slovakia ThinkStation and ThinkServer: 421-2-4954-5555
Slovenia 386-1-2005-60 (Slovenian)
Spain 34-917-147-833(Spanish)
Sri Lanka +9477-7357-123 (Sumathi Information systems) (English)
3-3 E27q-20 Flat Panel Monitor User’s Guide
Country or Region Telephone Number
Sweden Warranty service and support: 077-117-1040 (Swedish)
Switzerland Warranty service and support: 0800-55-54-54 (German, French, Italian)
Taiwan 0800-000-702 (Mandarin)
Thailand 001-800-4415-734
(+662) 787-3067 (Standard Charges Apply)(Thai, English)
Turkey 444-04-26 (Turkish)
United Kingdom Standard warranty support: 03705-500-900 ( local rate) Standard
warranty support: 08705-500-900(English)
United States 1-800-426-7378 (English)
Uruguay 000-411-005-6649 (Spanish)
Venezuela 0-800-100-2011 (Spanish)
Vietnam 120-11072 (Toll Free)
84-8-4458-1042 (Standard Charges Apply) (Vietnamese, English)
Chapter 3.Reference information 3-4
Appendix B.Notices
Lenovo may not offer the products, services, or features discussed in this document in all
countries. Consult your local Lenovo representative for information on the products and
services currently available in your area. Any reference to a Lenovo product, program,
or service is not intended to state or imply that only that Lenovo product, program, or
service may be used. Any functionally equivalent product, program, or service that does
not infringe any Lenovo intellectual property right may be used instead. However, it is the
user’s responsibility to evaluate and verify the operation of any other product, program, or
service.
Lenovo may have patents or pending patent applications covering subject matter described
in this document. The furnishing of this document does not give you any license to these
patents. You can send license inquiries, in writing to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. Lenovo may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time without notice.
The products described in this document are not intended for use in implantation or other
life support applications where malfunction may result in injury or death to persons.
The information contained in this document does not affect or change Lenovo product
specications or warranties. Nothing in this document shall operate as an express
or implied license or indemnity under the intellectual property rights of Lenovo or
third parties. All information contained in this document was obtained from specic
environments and presented as an illustration. The result obtained in other operating
environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believe
appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The materials
at those Web sites are not part of the materials for this Lenovo product, and use of those
Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment.
Therefore, the result obtained in other operating environments may vary signicantly.
Some measurements may have been made on development-level systems and there is
no guarantee that these measurements will be the same on generally available systems.
Furthermore, some measurements may have been estimated through extrapolation. Actual
results may vary. Users of this document should verify the applicable data for their specic
environment.
3-5 E27q-20 Flat Panel Monitor User’s Guide
Recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly
recycle their equipment when it is no longer needed. Lenovo offers a variety of programs
and services to assist equipment owners in recycling their IT products. For information on
recycling Lenovo products, go to:
http://www.lenovo.com/recycling
https://www
.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/
https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor
that is the property of the company, you must do so in accordance with the Law for
Promotion of Effective Utilization of Resources. Computers and monitors are categorized
as industrial waste and should be properly disposed of by an industrial waste disposal
contractor certied by a local government. In accordance with the Law for Promotion of
Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and
Recycling Services, for the collecting, reuse, and recycling of disused computers and
monitors. For details, visit the Lenovo Web site at
https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant to the Law
for Promotion of Effective Utilization of Resources, the collecting and recycling of home-
used computers and monitors by the manufacturer was begun on October 1, 2003. This
service is provided free of charge for home-used computers sold after October 1, 2003.
For details, visit the Lenovo Web site at
https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy
metals or other environmental sensitive substances. To properly dispose of disused
components, such as a printed circuit board or drive, use the methods described above for
collecting and recycling a disused computer or monitor.
Chapter 3.Reference information 3-6
Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
The Lenovo logo
ThinkCentre
ThinkPad
ThinkVision
Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of
companies.
Other company, product, or service names may be trademarks or service marks of others.
Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacturer. Do not
use the ac power cord for other devices.
3-7 E27q-20 Flat Panel Monitor User’s Guide