Table of Contents
- Product numbers
- Safety Information
- Safety and Maintenance Guidelines
- TCO Certified
- Chapter 1. Getting Started
- Chapter 2. Adjusting and Using the Monitor
- Chapter 3. Reference Information
- Appendix A. Service and Support
- Appendix B. Notices
Lenovo E29w-20 User Manual
Displayed below is the user manual for E29w-20 by Lenovo which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
ThinkVision E29w-20
User’s Guide
Machine Types: 62CE
Product numbers
F212902E0
62CE-GAR3-WW
First Edition (May 2021)
© Copyright Lenovo 2021.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to
governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and
disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a
General Services Administration “GSA” contract, the use, reproduction, or disclosure is subject to restrictions set forth in Contract
No. GS-35F-05925.
© Copyright Lenovo 2021 i
Contents
Product numbers......................................................................................................................................................i
Safety Information .................................................................................................................................................iii
General safety guidelines ...........................................................................................................................................................................iii
Safety and Maintenance Guidelines.....................................................................................................................iv
TCO Certified..........................................................................................................................................................v
Chapter 1. Getting Started..................................................................................................................................1-1
Shipping contents...........................................................................................................................................................................................1-1
Notice for use.................................................................................................................................................................................................1-2
Product overview ...........................................................................................................................................................................................1-2
Adjustment type........................................................................................................................................................................................1-2
Tilt.............................................................................................................................................................................................................1-2
Swivel .......................................................................................................................................................................................................1-3
Height Adjustment ....................................................................................................................................................................................1-3
Monitor controls........................................................................................................................................................................................1-4
Cable lock slot...........................................................................................................................................................................................1-4
Setting up your monitor .................................................................................................................................................................................1-5
Connecting and turning on your monitor..................................................................................................................................................1-5
Registering your option..................................................................................................................................................................................1-8
Chapter 2. Adjusting and Using the Monitor....................................................................................................2-1
Comfort and accessibility ..............................................................................................................................................................................2-1
Arranging your work area.........................................................................................................................................................................2-1
Positioning your monitor ..........................................................................................................................................................................2-1
Quick tips for healthy work habits ...........................................................................................................................................................2-2
Accessibility information..........................................................................................................................................................................2-2
Adjusting your monitor image.......................................................................................................................................................................2-3
Using direct access controls......................................................................................................................................................................2-3
Using On-Screen Display (OSD) controls................................................................................................................................................2-4
Selecting a supported display mode..........................................................................................................................................................2-7
Understanding power management................................................................................................................................................................2-8
Power Manage ment Modes......................................................................................................................................................................2-8
Caring for your monitor.................................................................................................................................................................................2-9
Detaching the monitor base and stand ...........................................................................................................................................................2-9
Wall Mounting (Optional)..............................................................................................................................................................................2-9
Chapter 3. Reference Information .....................................................................................................................3-1
Monitor specifications ...................................................................................................................................................................................3-1
Troubleshooting .............................................................................................................................................................................................3-3
Manually installing the monitor driver .....................................................................................................................................................3-5
Installing the monitor driver in Windows 7 .........................................................................................................................................3-5
Installing the monitor driver in Windows 10 .......................................................................................................................................3-6
Getting further help..............................................................................................................................................................................3-6
Service information........................................................................................................................................................................................3-7
Customer responsibilities..........................................................................................................................................................................3-7
Service parts..............................................................................................................................................................................................3-7
Appendix A. Service and Support .....................................................................................................................A-1
Registering your option.................................................................................................................................................................................A-1
Online technical support ...............................................................................................................................................................................A-1
Telephone technical support..........................................................................................................................................................................A-1
Appendix B. Notices............................................................................................................................................B-1
Recycling information .................................................................................................................................................................................. B-2
Collecting and recycling a disused Lenovo computer or monitor ........................................................................................................... B-2
Disposing of Lenovo computer components ........................................................................................................................................... B-2
Trademarks.................................................................................................................................................................................................... B-3
Power cords and power adapters................................................................................................................................................................... B-3
© Copyright Lenovo 2021 ii
Safety and Maintenance Guidelines
Important Safety Information
The power cord is designed for use with your monitor. To use a different cord, use only a power source and
connection compatible with this monitor.
WARNING: Always connect your monitor, the computer, and other equipment to a grounded (earthed) power
outlet. To reduce the risk of electric shock or damage to your equipment, do not disable the power cord grounding
feature. The grounding plug is an important safety feature.
WARNING: For your safety, be sure that the grounded power outlet you plug the power cord into is easily
accessible to the operator and located as close to the equipment as possible. To disconnect power from the
equipment, unplug the power cord from the power outlet by grasping the plug firmly. Never pull on the cord.
CAUTION: To protect your monitor, as well as your computer, connect all power cords for your computer
and its peripheral devices (such as a monitor, printer, or scanner) to a surge protection device such as a power
strip with surge protection or uninterruptible power supply (UPS). Not all power strips provide surge
protection; the power strips must be specifically labelled as having this ability. Use a power strip whose
manufacturer offers a damage replacement policy, so you can replace your equipment if surge protection fails.
CAUTION: A certified power supply cord has to be used with this equipment. The relevant national installation
and/or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl
chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm² or H05VVH2-F2 3G 0.75mm²) shall
be used. An alternative flexible cord is synthetic rubber.
Safety Precautions
■Use only a power source and connection compatible with this monitor, as indicated on the label/back plate
of the monitor.
■Be sure the total ampere rating of the products connected to the outlet does not exceed the current rating of the
electrical outlet, and the total ampere rating of the products connected to the power cord does not exceed the
rating of the power cord. Look on the power label to determine the ampere rating (Amps or A) for each device.
■ Install your monitor near a power outlet that you can easily reach. Disconnect the monitor by grasping the plug
firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
■ Do not allow anything to rest on the power cord. Do not walk on the cord.
■ While using VESA mount application, the AC Inlet must face to down side. Do not face any other position.
Maintenance Guidelines
To enhance the performance and extend the life of your monitor:
■ Do not open your monitor cabinet or attempt to service this product yourself. If your monitor is not operating
properly or has been dropped or damaged, contact your Lenovo authorized dealer, reseller, or service provider.
■ Adjust only those controls that are described in the operating instructions.
■ Turn your monitor off when not in use. You can substantially increase the life expectancy of the monitor by using a
screen saver program and turning off the monitor when not in use.
■ Keep your monitor in a well-ventilated area, away from excessive light, heat, or moisture.
■ Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or covered.
Never push objects of any kind into cabinet slots or other openings.
■ Unplug the monitor from the power outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
■ Do not drop the monitor or place it on an unstable surface.
■ When removing the monitor base, you must lay the monitor face down on a soft area to prevent it from getting
scratched, defaced, or broken.
Cleaning the Monitor
The monitor is a high-quality optical device that requires special care when cleaning. To clean the monitor, follow
these steps:
1. Turn off the computer and the monitor.
2. Unplug your monitor from the power outlet before cleaning.
CAUTION: Do not use benzene, thinner, ammonia, or any volatile substance to clean the monitor screen or cabinet.
These chemicals may damage the monitor. Do not use liquid or aerosol cleaners. Never use water to clean an LCD
screen.
3. Wipe the screen with a dry, soft, clean cloth. If the screen requires additional cleaning, use an antistatic screen
cleaner.
4. Dust the monitor housing. Use a damp cloth to clean the cabinet. If the cabinet requires additional cleaning, use a
clean cloth dampened with isopropyl alcohol.
5. Plug in the monitor.
6. Turn on the monitor and the computer.
© Copyright Lenovo 2021 iv
TCO Certified
A third-party certification according to ISO 14024
Toward sustainable IT products
Say hello
to a more sustainable product
IT products are associated with a wide range of sustainability risks
throughout their life cycle. Human rights violations are common in the
factories. Harmful substances are used both in products and their
manufacture. Products can often have a short lifespan because of poor
ergonomics, low quality and when they are not able to be repaired or
upgraded.
This product is a better choice. It meets all the criteria in TCO Certified,
the world’s most comprehensive sustainability certification for IT
products. Thank you for making a responsible product choice, that help
drive progress towards a more sustainable future!
Criteria in TCO Certified have a life-cycle perspective and balance
environmental and social responsibility. Conformity is verified by
independent and approved verifiers that specialize in IT products, social
responsibility or other sustainability issues. Verification is done both
before and after the certificate is issued, covering the entire validity
period. The process also includes ensuring that corrective actions are
implemented in all cases of factory non-conformities. And last but not
least, to make sure that the certification and independent verification is
accurate, both TCO Certified and the verifiers are reviewed regularly.
Want to know more?
Read information about TCO Certified, full criteria documents, news and
updates at tcocertified.com. On the website you’ll also find our Product
Finder, which presents a complete, searchable listing of certified
products.
© Copyright Lenovo 2021 v
© Copyright Lenovo 2021 vi
Chapter 1. Getting Started
This User’s Guide provides detailed operation instructions for the user. For quick instruction
overview, please see the Setup Poster for brief information.
ThinkVision E29w-20 supports “Lenovo Display Control Center”- ThinkColour.
Shipping contents
The product package should include the following items:
• Information Flyer
• Flat Panel Monitor
• Power Cord
• DP Cable(Optional)
• HDMI Cable
• Base
• Stand
DP
1-1 Flat Panel Monitor User’s Guide
Notice for use
To set up your monitor, please see the illustrations below.
Note: Do not touch the screen of the monitor. The screen is made of glass and can be damaged by
rough handling or excessive pressure.
1. Carefully lay the monitor on a flat surface.
2. Put the stand and base to the monitor.
Note: To connect VESA mounting accessories, refer to “Wall Mounting (Optional)” on page 2-9.
Product overview
In this section, we will describe how to adjust the position of the monitor; how to set user controls;
how to use the cable lock slot.
Adjustment type
Tilt
Please see the illustration below for an example of the tilt range.
22
-5
Chapter 1. Getting started 1-2
Swivel
With the built-in base, you can tilt and rotate the monitor to get the best viewing angle.
Height Adjustment
To adjust the height, the user needs to press or lift the monitor.
177mm
177mm
1-3 Flat Panel Monitor User’s Guide
Monitor controls
The keypad controls on the panel frame are accesses to various functions.
For information on how to utilize these keypad controls, please see “Adjusting your monitor image”
on page 2-3.
Cable lock slot
Your monitor is equipped with a cable lock slot located on the rear of your monitor (in the lower
position).
Chapter 1. Getting started 1-4
Setting up your monitor
This section provides information on how to set up your monitor.
Connecting and turning on your monitor
Note: Before performing this procedure, be sure to read “Safety Information” on page iii.
1. Power off your computer and all attached devices, then unplug the computer power cord.
2. Connect the cables as shown below.
HDMI
3. Connect one end of the HDMI cable to the monitor HDMI connector and the other end to the
computer.
HDMI
Note: Lenovo recommends that customers who require to use the HDMI input on their monitors
purchase the “Lenovo HDMI to HDMI Cable OB47070” website:
www.lenovo.com/support/monitoraccessories.
1-5 Flat Panel Monitor User’s Guide
4. Connect one end of the DP cable to the DP input port of the monitor and the other end of the
DP cable to the computer.
DP
Note: Lenovo recommends users who need to use the DP cable on their monitors to purchase the
“Lenovo DisplayPort to DisplayPort cable 0A36537” website:
www.lenovo.com/support/monitoraccessories.
5. Connect the audio cable of the sound box and the audio jack of the monitor to transmit audio
sources from DP and HDMI.
Note: The audio outputs in DP, HDMI modes.
Please be aware that excessive and/or extreme volume might damage your hearing ability.
Chapter 1. Getting started 1-6
6. Plug the power cord into the monitor, and then plug the monitor power cord and computer cord
into a grounded power outlet.
Note: A certified power supply cord has to be used with this equipment. The relevant national
(regional) installation and/or equipment regulations shall be considered. The certified
power cord used should not be lighter than the ordinary PVC flexible cord specified by
IEC 60227 (marking H05VV-F 3G 0.75mm2 or H05VVH2-F2 3G 0.75mm2). According to
IEC 60245 (marking H05RR-F 3G 0.75mm2), synthetic rubber cord should be used.
7. Power on the monitor and the computer.
1-7 Flat Panel Monitor User’s Guide
8. When you install the monitor driver, download the driver that corresponds to your monitor
model from the Lenovo website https://pcsupport.lenovo.com/solutions/e29w_20. Refer to the
“Manually installing the monitor driver” on page 3-5 section to install the driver.
Registering your option
Thank you for purchasing this Lenovo™ product. Please take a few moments to register your
Product and provide us with information that will help Lenovo to better serve you in the future.
Your feedback is valuable to us in developing products and services, as well as in developing better
ways to communicate with you. Register your option on the following Website:
http://www.lenovo.com/register.
Lenovo will send you information and updates on your registered product unless you indicate on the
Web site questionnaire that you do not want to receive further information.
Chapter 1. Getting started 1-8
Chapter 2. Adjusting and Using the Monitor
This section will give you information on adjusting and using your monitor.
Comfort and accessibility
Good ergonomic design is important to get the most from your personal computer and to avoid
discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the
kind of work that you perform. In addition, use healthy work habits to maximize your performance
and comfort while using your computer. For more detailed information on any of these topics, visit
the Healthy Computing Website at: http://www.lenovo.com/healthycomputing/.
Arranging your work area
Use a work surface of appropriate height and sufficient working area to allow you to work in comfort.
Organize your work area to match the way you use materials and equipment. Keep your work
area clean and clear for the materials that you typically use and place the items that you use most
frequently, such as the computer mouse or telephone, within the easiest reach.
Equipment layout and setup play a large role in your working posture. The following topics describe
how to optimize equipment setup to achieve and maintain good working posture.
Positioning your monitor
Position and adjust your computer monitor for comfortable viewing by considering the following
items:
• Viewing distance: Recommended viewing distance between the eye and the monitor screen is
1.5 x the diagonal of the screen. Solutions in meeting this required distance in cramped office
situations include pulling the desk away from the wall or divider to make room for the monitor,
using flat panel or compact displays to place the monitor in the desk corner, or placing the
keyboard in an adjustable drawer to create a deeper working surface.
1.5 times of screen diagonal
• Monitor height: Position the monitor so your head and neck are in a comfortable and neutral
(vertical, or upright) position. If your monitor does not have height adjustments, you might
have to place books or other sturdy objects under the base of the monitor to achieve the desired
height. A general guideline is to position the monitor such that the top of the screen is at or
slightly below your eye-height when you are comfortably seated. However, be sure to optimize
your monitor height so the line of site between your eyes and the center the monitor suits your
preferences for visual distance and comfortable viewing when your eye muscles are in a relaxed
state.
• Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and to
accommodate your preferred head and neck posture.
• General location: Position your monitor to avoid glare or reflections on the screen from
overhead lighting or nearby windows.
Chapter 2. Adjusting and Using your monitor 2-1
The following are some other tips for comfortable viewing of your monitor:
• Use adequate lighting for the type of work you are performing.
• Use the monitor brightness, contrast controls (if equipped) to optimize the image on your screen
to meet your visual preferences.
• Keep your monitor screen clean so you can focus on the screen’s contents.
Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically
look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If
you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.
Quick tips for healthy work habits
The following information is a summary of some important factors to consider to help you remain
comfortable and productive while you use your computer.
• Good posture starts with equipment setup: The layout of your work area and the setup of
your computer equipment have a large effect on your posture while using your computer. Be
sure to optimize the position and orientation of your equipment by following the tips outlined
in “Arranging your work area” on page 2-1 so you can maintain a comfortable and productive
posture. Also, be sure to use the adjustment capabilities of your computer components and
office furniture to best suit your preferences now and as your preferences change over time.
• Minor changes in posture can help avoid discomfort: The longer you sit and work with your
computer, the more important it is to observe your working posture. Avoid assuming any one
posture for an extended period of time. Periodically make minor modifications in your posture
to help deter any discomforts that might arise. Make use of any adjustments that your office
furniture or equipment provide to accommodate changes in posture.
• Regular short breaks help ensure healthy computing: Because computing work is mainly
static activity, short breaks during work are especially important. Periodically, stand up from
your work area, stretch, walk around or have a drink etc., to take a short break from using your
computer. A short break from work gives your body a welcome change in posture and helps to
ensure you remain comfortable and productive while working.
Accessibility information
Lenovo is committed to providing greater access to information and technology to people with
disabilities. With assistive technologies, users can access information in the way most appropriate
to their disability. Some of these technologies are already provided in your operating system; others
can be purchased through vendors or accessed at:
https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php
2-2 Flat Panel Monitor User’s Guide
Icon Name Description
1
Switches the video input source.
Input Source Shift back to previous level when in OSD mode.
Press and hold for 10 seconds to enable or disable the DDC-
DDC-CI CI function.
Exit Exit and return to previous level.
2
Volume Increase or decrease the volume.
Press to move lighting-indicator on main menu up from
Increase/Up active item to last one.
Press to increase current values on adjustment bar.
3
Brightness Direct access to Brightness adjustment.
Press to move lighting-indicator on main menu down from
Decrease/Down active item to next one.
Press to decrease current values on adjustment bar.
4
To access OSD menu.
Menu Press to confirm selection.
Press and hold for 10 seconds will lock menu/un-lock menu.
Press to enter next level on main menu/sub menu status or
Enter enter previous level on adjustment bar.
Adjusting your monitor image
This section describes the control features to adjust your monitor images.
Using direct access controls
Direct access controls can be used when the On-Screen Display (OSD) is not displayed.
Chapter 2. Adjusting and Using your monitor 2-3
Using On-Screen Display (OSD) controls
To adjust the settings, the user controls can be viewed through the OSD.
E29w-20
Screen Controls
Advanced Setup
Options
OSD Setting
Exit
Brightness 75
Contrast 75
Volume 50
Mute Off
Input Signal: HDMI Resolution: 2560x1080 Color Mode: Reddish Volume: 70
To use the controls:
1. Press to open the main OSD menu.
2. Use or to move among the icons. Select an icon and press to access the selected
function. If there is a sub-menu, you can move between options using or , then press to
select that function. Use or to make adjustments then press to save.
3. Press to move backwards through the sub-menus and exit from the OSD.
4. Press and hold for 10 seconds to lock the OSD. This will prevent accidental adjustments to
the OSD. Press and hold for 10 seconds to unlock the OSD and allow adjustments to the
OSD.
5. Enables DDC/CI by default. Use OSD Exit Key, Press and hold for 10 seconds to disable/
enable DDC/CI function. A message "DDC/CI disable" is shown on the screen.
6. The ENERGY STAR option resets all user settings to default values so that the monitor can
meet the requirements of Energy Star.
Energy Star is an energy saving program for consumer electronics led by the U.S. government.
It was launched in 1992 by EPA and DOE to reduce energy consumption and greenhouse gas
emissions. Energy Star logo is a symbol of energy conservation and environmental protection.
It improves the concept of energy efficiency of consumers and manufacturers, and effectively
guides the market.
The regulation of Energy Star improves energy efficiency and reduces air pollution by using
more energy-efficient equipment in homes, offices and factories. One way to achieve this goal
is to use management to reduce energy consumption when products are not in use.
The default settings for monitors conform to Energy Star certification. Any changes by users
for more features and functionalities may increase power consumption, which will exceed
the limitation of Energy Star’s standard. If the user changes the options related to energy
efficiency when using, such as brightness, color mode, etc., select All Reset Factory or choose
the Energy Star option, the power consumption will be restored to the energy efficiency with
Energy Star standard.
For more information, please refer to (www.energystar.gov/products). All products of Energy
Star will be posted online and can be accessed directly by governments, public institutions and
consumers.
2-4 Flat Panel Monitor User’s Guide
Table 2-1. OSD functions
OSD Icon on Main
Menu Submenu Description Controls and
Adjustments
Brightness Adjusts overall brightness
Contrast Adjusts difference between light and dark areas
Screen Controls Volume To adjust the volume of speaker output.
Mute • O
• On
Input Signal
This monitor can accept video signals through two different
connectors. Most desktop computers use a DP connector. Select
digital among OSD Controls when you use HDMI connector.
-Selects HDMI
-Selects DP
Dynamic Contrast • O
• On
Over Drive
Respond time enhancement.
• O
• Normal
• Extreme
Advanced Setup
Color Mode
Adjusts intensity of red, green, and blue.
Preset mode
• sRGB
• Neutral
• Reddish
• Bluish
Custom
• Red: Increases or decreases the saturation of ‘Red’ in the image.
• Green: Increases or decreases the saturation of ‘Green’ in the
image.
• Blue: Increases or decreases the saturation of ‘Blue’ in the image.
Aspect Ratio • Full Screen
• Original AR
Chapter 2. Adjusting and Using your monitor 2-5
Table 2-1. OSD functions
OSD Icon on Main
Menu Submenu Description Controls and
Adjustments
Button Repeat Rate
• O
• Default
• Slow
Options
DP Select
Select DP1.1 or 1.2
• DP1.1
• DP1.2
Language
Changes languages of menu.
Note: The selected language only affects the language of the OSD.
It has no effect on any software running on the computer.
Menu Time Out To automatically turn off OSD after a preset period of time.
Menu Horizontal Adjusts menu location.
Changes the horizontal position of the OSD.
OSD Setting
Menu Vertical Adjusts menu location.
Changes the vertical position of the OSD.
Factory Reset Reset all settings to the default settings.
Information
Shows resolution, refresh rate, and product details.
Note: This screen offers information only, and (does) not allow for
setting changes.
Exit Exit the OSD menu.
2-6 Flat Panel Monitor User’s Guide
Selecting a supported display mode
The display mode of the monitor uses is controlled by the computer. Therefore, refer to your
computer documentation on how to change display modes.
The image size, position and shape might be changed when the display mode changes. This is
normal and the image can be re-adjusted using automatic image setup and the image controls.
Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel
technology is inherently flicker-free.
Note: If your system has previously been used with a CRT monitor and is currently configured
to a display mode outside the range of this monitor, you may need to reattach the CRT monitor
temporarily until you have re-configured the system; preferably to 2560 x 1080 at 90 Hz, which is
a common display mode.
The display modes shown below have been optimized at the factory.
Table 2-2. Factory set display modes
Address ability Refresh rate
720 x 400 70 Hz
640 x 480 60 Hz,72 Hz, 75 Hz
800 x 600 60 Hz, 72 Hz, 75 Hz
1024 x 768 60 Hz, 70 Hz, 75 Hz
1280 x 1024 60 Hz, 75 Hz
1366 x 768 60 Hz
1440 x 900 60 Hz
1600 x 900 60 Hz
1680 x 1050 60 Hz
1920 x 1080 60 Hz
2560 x 1080 90 Hz
480p 60 Hz
576p 50 Hz
720p 50 Hz, 60 Hz
1080p 50 Hz, 60 Hz
2560 x 1080P 90 Hz
Chapter 2. Adjusting and Using your monitor 2-7
Understanding power management
Power management is invoked when the computer recognizes that you have not used your mouse
or keyboard for a user-definable period. There are several states as described in the table below.
For optimal performance, switch off your monitor at the end of each working day, or whenever
you expect to leave it unused for long periods during the day.
Table 2-3. Power indicator
State Power Indicator Screen Restoring Operation Compliance
On White Normal
Standby/Suspend Orange Blank
Press a key or move the
mouse
There may be a slight delay
before the image reappears.
Note: Standby also occurs
if there is no image output
to the monitor.
ENERGY STAR
Off Off Blank
Press the power button
There may be a slight delay
before the image reappears.
ENERGY STAR
Power Manage ment Modes
VESA Modes Horizontal
Sync
Vertical
Sync Video Power Indicator Power Consumption
Normal operation Active Active Active White 45 W (maximum)*
36 W (typical)
Active-off mode Inactive Inactive Off Amber Less than 0.3 W
Switch off - - - Off Less than 0.3 W
Energy Star Power consumption
Pon 15W
ETEC 20 kWh
* Maximum power consumption with max luminance.
This document is informational only and reflects laboratory performance. Your product may
perform differently, depending on the software, components and peripherals you ordered and shall
have no obligation to update such information. Accordingly, the customer should not rely upon
this information in making decisions about electrical tolerances or otherwise. No warranty as to
accuracy or completeness is expressed or implied.
2-8 Flat Panel Monitor User’s Guide
Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:
• Apply water or liquid directly to your monitor.
• Use solvents or abrasives.
• Use flammable cleaning materials to clean your monitor or any other electrical equipment.
• Touch the screen area of your monitor with sharp or abrasive items. This type of contact may
cause permanent damage to your screen.
• Use any cleaner which contains an anti-static solution or similar additives. This may harm the
coating of the screen area.
Do:
• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen.
• Remove grease or finger marks with a damp cloth and a little mild detergent.
Detaching the monitor base and stand
Step 1: Place the monitor on a soft and flat surface.
Step 2: Remove the screws from base before detaching base and stand from the monitor.
Wall Mounting (Optional)
Refer to the instructions that come with the base mounting kit. To convert your LCD display from
a desk-mounted to a wall-mounted display, do the following:
Step 1: Verify that the Power button is turned Off, then disconnect the power cord.
Step 2: Lay the LCD display face down on a towel or blanket.
Step 3: Remove the base from the monitor, refer to "Detaching the monitor base and stand".
Step 4: Attach the mounting bracket from the VESA compatible wall mounting kit (100mm
x100mm distance), VESA Mounting Screw M4 x 12 mm.
VESA hole
VESA hole
Step 5: Attach the LCD display to the wall, following the instructions in the wall-mounting kit.
For use only with UL Listed Wall Mount Bracket with minimum weight/load: 8kg
Chapter 2. Adjusting and Using your monitor 2-9
Chapter 3. Reference Information
This section contains monitor specifications, instructions to manually install the monitor driver,
troubleshooting information, and service information.
Monitor specifications
Table 3-1. 62CE-GAR3-WW model monitor specifications
Size
Depth
Height
Width
220 mm (8.66 inches)
508.11~458.8 mm (20.0~18.06 inches)
688.37 mm (27.1 inches)
Stand
Tilt
Swivel
Height adjustment
Range: -5°~22°
Range: 360°
110mm
Image
Viewable image size
Maximum height
Maximum width
Pixel pitch
73.02 mm (29 inches)
672.768 mm (26.5inches)
283.824 mm (11.17 inches)
0.2628 mm × 0.2628 mm (0.010 inches)
AC/DC adapter
Model
Maximum
100-240 V AC
0.8 A
Power consumption
Note: Power consumption
figures are for the monitor
and the power supply
combined
Normal operation
Standby/Suspend
Off
<45W (max)
<36W (Typical)
<0.3 W
<0.3 W
Video input (HDMI)
Interface
Input signal
Horizontal addressability
Vertical addressability
Clock frequency
HDMI
VESA TMDS (Panel Link™)
2560 pixels (maximum)
1080 lines (maximum)
290 MHz
Video input (DP)
Interface
Input signal
Horizontal addressability
Vertical addressability
Clock frequency
DP
VESA TMDS (Panel Link™)
2560 pixels (maximum)
1080 lines (maximum)
5.4Gbps
Chapter 3 Reference information 3-1
Table 3-1. 62CE-GAR3-WW model monitor specifications
Communications VESA DDC CI
Supported Display Modes
Horizontal frequency
Vertical frequency
Native Resolution
15 kHz - 110 kHz
48 Hz - 90 Hz
2560 × 1080 @ 90 Hz
Temperature
Operating
Storage
Shipping
0° to 40°C (32° to 104°F)
-20° to 60°C (-4° to 140°F)
-20° to 60°C (-4° to 140°F)
Humidity
Operating
Storage
Shipping
10% to 80% non-condensing
5% to 95% non-condensing
5% to 95% non-condensing
3-2 Flat Panel Monitor User’s Guide
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before
calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem.
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The words “Out of The system is set to a If you are replacing an old “Selecting a supported
Range” are shown display mode which is monitor, reconnect it and display mode” on page
on the screen, and not supported by the adjust the display mode to 2-7
the power indicator monitor. within the specified range for
is flashing white. your new monitor.
If using a Windows system,
restart the system in safe
mode, then select a supported
display mode for your
computer.
If these options do not work,
contact the Support Center.
The image quality
is unacceptable.
The video signal cable
is not connected with
the monitor or system
completely.
Be sure the signal cable
is firmly plugged into the
system and monitor.
“Connecting and
turning on your
monitor” on page 1-5
The color settings may
be incorrect.
Select another color setting
from the OSD menu.
“Adjusting your
monitor image” on
page 2-3
The automatic image
setup function was
not performed.
Perform automatic image
setup.
“Adjusting your
monitor image” on
page 2-3
The power • The monitor’s • Be sure the power cord is “Connecting and
indicator is not power switch is not connected properly. turning on your
lit and there is no switched on. • Be sure the outlet has monitor” on page 1-5
image. • The power
cord is loose or
disconnected.
• There is no power at
the outlet.
power.
• Power on the monitor.
• Try using another power
cord.
• Try using another electrical
outlet.
Screen is blank and The monitor is in • Press any key on the “Understanding power
power indicator is Standby/Suspend keyboard or move the management” on page
amber. mode. mouse to restore operation.
• Check the Power Options
settings on your computer.
2-8
Chapter 3 Reference information 3-3
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The power indicator The video signal cable Be sure the video cable “Connecting and
is amber, but there is is loose or disconnected is connected with the turning on your
no image. from the system or system properly. monitor” on page 1-5
monitor.
The monitor brightness Adjust the brightness “Adjusting your
and contrast are at the and contrast setting monitor image” on
lowest setting. on the OSD menu. page 2-3
One or more of This is a characteristic of If there are more than “Appendix A. Service
the pixels appear the LCD technology and five pixels missing, and Support” on page A-1
discolored. is not an LCD defect. contact the Support
Center.
• Lines or images are • Image setup has not According to the “Adjusting your
blurred in the text. been optimized. resolution of the monitor image” on
• There are • The “Display monitor itself, adjust page 2-3
horizontal or Properties” settings of the resolution setting of
vertical lines your system have not the system:
in images. been optimized. 2560 × 1080 @ 90 Hz.
Perform automatic “Selecting a supported
image setup. If display mode” on page
automatic image setup 2-7
does not help, perform
manual image setup.
When working in the See the Advanced
native resolution, you section of your system’s
may find additional display properties.
improvements by
adjusting the Dots Per
Inch (DPI) setting on
your system.
3-4 Flat Panel Monitor User’s Guide
Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft Windows 7, Microsoft
Windows 10.
Installing the monitor driver in Windows 7
To use the Plug and Play feature in Microsoft Windows 7, do the following:
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the Windows 7
operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/solutions/e29w_20, find the
corresponding monitor driver and download it to a PC to which this monitor is connected (such
as a desktop).
5. Open the Display Properties window by clicking Start, Control Panel and Hardware and
Sound icon. and then clicking the Display icon.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver, then click Browse the computer to find the driver program.
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk button. By clicking the Browse button, browse and open the following
path:
X:\Monitor Drivers\Windows 7
(where X indicates “the folder in which the downloaded driver is located” (such as a desktop)).
14. Select the “e29w-20.inf” file and click the Open button. Click the OK button.
15. In the new window, select e29w-20, and click Next.
16. After the installation is completed, delete all downloaded files and close all windows.
17. Restart the system. The system will automatically select the maximum refresh rate and
corresponding Color Matching Profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo
recommends using either 2560 × 1080 at a refresh rate of 60 Hz, or 1920 × 1080 at a refresh rate of
60 Hz.
Chapter 3 Reference information 3-5
Installing the monitor driver in Windows 10
To use the Plug and Play feature in Microsoft Windows 10, do the following:
1. Turn off the computer and all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your computer to start the Windows 10
operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/solutions/e29w_20, find the
corresponding monitor driver and download it to a PC to which this monitor is connected
(such as a desktop).
5. On the Desktop, move the mouse to the bottom-right corner of the screen, choose Setting,
double click Control Panel, then double click the icon of Hardware and Sound, and then
click Display.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver, then click Browse the computer to find the driver program.
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk button. By clicking the Browse button and navigate to the directory that
you put your download drivers in.
14. Select the “e29w-20.inf” file and click the Open button. Click the OK button.
15. In the new window, select e29w-20, and click Next.
16. After the installation is completed, delete all downloaded files and close all windows.
17. Restart the system. The system will automatically select the maximum refresh rate and navigate
to the following directory corresponding Color Matching Profiles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo
recommends using either 2560 × 1080 at a refresh rate of 60 Hz, or 1920 × 1080 at a refresh rate of
60 Hz.
Getting further help
If you still can’t solve your problem, please contact the Lenovo Support Center. For more information
on contacting the Support Center, please see “Appendix A. Service and Support” on page A-1
3-6 Flat Panel Monitor User’s Guide
Service information
Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident, misuse, abuse,
improper installation, usage not in accordance with product specifications and instructions, natural
or personal disaster, or unauthorized alterations, repairs or modifications.
The following are examples of misuse or abuse and not covered by warranty:
• Images burned onto the screen of a CRT monitor. Burned image is preventable by utilizing a
moving screen saver or power management.
• Physical damage to covers, bezel, base and cables.
• Scratches or punctures on monitor screens.
Service parts
The following parts are for use by Lenovo service, or Lenovo aurthorized dealers, to support the
customer warranty. Parts are for service use only. The table below shows information for model
62CE-GAR3-WW.
Table 3-3. Repair parts list
FRU (FIELD
REPLACEABLE
UNIT) PART
NUMBER
Description Machine Type/
Model (MTM) Color
5D11C99843 E29w-20 -29 inch FRU Monitor (HDMI) 62CE Raven Black
5C11C99844 E29w-20 HDMI cable 1.8m 62CE Raven Black
5SE1C99846 E29w-20 -FRU Stand and Base 62CE Raven Black
Chapter 3 Reference information 3-7
Appendix A. Service and Support
The following information describes the technical support that is available for your product, during
the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty
for a full explanation of Lenovo warranty terms.
Registering your option
Register to receive product service and support updates, as well as free and discounted computer
accessories and content. Go to:
http://www.lenovo.com/register
Online technical support
Online technical support is available during the lifetime of a product at:
http://www.lenovo.com/support
Product replacement assistance or exchange of defective components also is available during the
warranty period. In addition, if your option is installed in a Lenovo computer, you might be entitled
to service at your location. A Lenovo technical support representative can help you determine the
best alternative.
Telephone technical support
Installation and configuration support through the Customer Support Center will be available
until 90 days after the option has been withdrawn from marketing. After that time, the support is
cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also available
for a nominal fee.
Before contacting a Lenovo technical support representative, please have the following information
available: option name and number, proof of purchase, computer manufacturer, model, serial number
and manual, the exact wording of any error message, description of the problem, and the hardware
and software configuration information for your system.
Your technical support representative might want to walk you through the problem while you are at
your computer during the call.
Telephone numbers are subject to change without notice. The most up-to-date telephone list for
Lenovo Support is always available at: http://www.lenovo.com/support/phone
Country or Region Telephone Number
Argentina 0800-666-0011
(Spanish, English)
Australia 1-800-041-267
(English)
Austria 0810-100-654 (For local rate)
(German)
Belgium Warranty service and support: 02-339-36-11
(Dutch, French)
Appendix A Service and Support A-1
Country or Region Telephone Number
Bolivia 0800-10-0189
(Spanish)
Brazil
Calls made from within the Sao Paulo region: 11-3889-8986
Calls made from outside the Sao Paulo region: 0800-701-4815
(Portuguese)
Brunei Darussalam Dial 800-1111
(English)
Canada 1-800-565-3344
(English, French)
Chile 800-361-213 (Spanish)
China Technical Support Line: 400-100-6000
(Mandarin)
China
(Hong Kong S.A.R.)
(852) 3516-8977
(Cantonese, English, Mandarin)
China
(Macau S.A.R.)
0800-807/(852) 3071-3559
(Cantonese, English, Mandarin)
Colombia 1-800-912-3021
(Spanish)
Costa Rica 0-800-011-1029
(Spanish)
Croatia 385-1-3033-120
(Croatian)
Cyprus 800-92537
(Greek)
Czech Republic 800-353-637
(Czech)
Denmark Warranty service and support: 7010-5150
(Danish)
Dominican Republic 1-866-434-2080
(Spanish)
Ecuador 1-800-426911-OPCION 4
(Spanish)
Egypt
Primary: 0800-0000-850
Secondary: 0800-0000-744
(Arabic, English)
El Salvador 800-6264
(Spanish)
Estonia 372-66-0-800
(Estonian, Russian, English)
Finland Warranty service and support: +358-800-1-4260
(Finnish)
France Warranty service and support: 0810-631-213 (hardware)
(French)
A-2 Flat Panel Monitor User’s Guide
Country or Region Telephone Number
Germany Warranty service and support: 0800-500-4618 (toll-free)
(German)
Greece Lenovo Business Partner
(Greek)
Guatemala Dial 999-9190, wait for operator, and request to reach 877-404-9661
(Spanish)
Honduras Dial 800-0123
(Spanish)
Hungary +36-13-825-716
(English, Hungarian)
India
Primary: 1800-419-4666 (Tata)
Secondary: 1800-3000-8465 (Reliance)
Email: commercialts@lenovo.com
(English and Hindi)
Indonesia
1-803-442-425
62 213-002-1090 (Standard Charges Apply)
(English, Bahasa Indonesia)
Ireland Warranty service and support: 01-881-1444
(English)
Israel Givat Shmuel Service Center: +972-3-531-3900
(Hebrew, English)
Italy Warranty service and support: +39-800-820094
(Italian)
Japan 0120-000-817
(Japanese, English)
Kazakhstan 77-273-231-427 (Standard Charges Apply)
(Russian, English)
Korea
080-513-0880 (Collect call)
02-3483-2829 (Toll Call)
(Korean)
Latvia 371-6707-360
(Latvian, Russian, English)
Lithuania 370 5278 6602
(Italian, Russian, English)
Luxembourg
ThinkServer and ThinkStation: 352-360-385-343
ThinkCentre and ThinkPad: 352-360-385-222
(French)
Malaysia
1-800-88-0013
03-7724-8023 (Standard Charges Apply)
(English)
Malta 356-21-445-566
(English, Italian, Maltese Arabic)
Mexico 001-866-434-2080
(Spanish)
Appendix A Service and Support A-3
Country or Region Telephone Number
Netherlands 020-513-3939
(Dutch)
New Zealand 0508-770-506
(English)
Nicaragua 001-800-220-2282
(Spanish)
Norway 8152-1550
(Norwegian)
Panama Lenovo Customer Support Center: 001-866-434 (toll-free)
(Spanish)
Peru 0-800-50-866 OPCION 2
(Spanish)
Philippines
1-800-8908-6454 (GLOBE subscribers)
1-800-1441-0719 (PLDT subscribers)
(Tagalog, English)
Poland
Laptops and tablets branded with logo Think: 48-22-273-9777
ThinkStation and ThinkServer: 48-22-878-6999
(Polish, English)
Portugal 808-225-115 (Standard Charges Apply)
(Portuguese)
Romania 4-021-224-4015
(Romanian)
Russia
+7-499-705-6204
+7-495-240-8558 (Standard Charges Apply)
(Russian)
Singapore
1-800-415-5529
6818-5315 (Standard Charges Apply)
(English, Mandarin, Bahasa Malaysia)
Slovakia ThinkStation and ThinkServer: 421-2-4954-5555
Slovenia 386-1-2005-60
(Slovenian)
Spain 34-917-147-833
(Spanish)
Sri Lanka 9477-7357-123 (Sumathi Information systems)
(English)
Sweden Warranty service and support: 077-117-1040
(Swedish)
Switzerland Warranty service and support: 0800-55-54-54
(German, French, Italian)
Taiwan 0800-000-702
(Mandarin)
Thailand
001-800-4415-734
(+662) 787-3067 (Standard Charges Apply)
(Thai, English)
A-4 Flat Panel Monitor User’s Guide
Country or Region Telephone Number
Turkey 444-04-26
(Turkish)
United Kingdom
Standard warranty support: 03705-500-900 (local toll calls)
Standard warranty support: 08705-500-900
(English)
US 1-800-426-7378
(English)
Uruguay 000-411-005-6649
(Spanish)
Venezuela 0-800-100-2011
(Spanish)
Vietnam
120-11072 (Toll Free)
84-8-4458-1042 (Standard Charges Apply)
(Vietnamese, English)
Appendix A Service and Support A-5
Appendix B. Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries.
Consult your local Lenovo representative for information on the products and services currently
available in your area. Any reference to a Lenovo product, program, or service is not intended to
state or imply that only that Lenovo product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any Lenovo intellectual property right
may be used instead.
However, it is the user’s responsibility to evaluate and verify the operation of any other product,
program, or service.
Lenovo may have patents or pending patent applications covering subject matter described in this
document. The furnishing of this document does not give you any license to these patents. You can
send license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied
warranties in certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes are
periodically made to the information herein; these changes will be incorporated in new editions
of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time without notice.
The products described in this document are not suitable for use in transplantation or other life
support applications. In these applications, if it does not work properly, it may cause personal
injury or even death. The information contained in this document does not affect or change Lenovo
product specifications or warranties. Nothing in this document shall operate as an express or implied
license or indemnity under the intellectual property rights of Lenovo or third parties. All information
contained in this document was obtained in specific environments and is presented as an illustration.
The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate
without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and
do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites
are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.
The performance data contained in this document is measured in a controlled environment. Therefore,
the results obtained in other operating environments may be very different. Somemeasurements may
have been made on development-level systems and there is no guaranteethat these measurements
will be the same on generally available systems. Furthermore, somemeasurements may have been
estimated through extrapolation. Actual results may vary. Usersof this document should verify the
applicable data for their specific environment.
Appendix B Notices B-1
Recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their
equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist
equipment owners in recycling their IT products. For information on recycling Lenovo products, go
to:
http://www.lenovo.com/lenovo/environment/recycling
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that is the
property of the company, you must do so in accordance with the Law for Promotion of Effective
Utilization of Resources. Computers and monitors are categorized as industrial waste and should
be properly disposed of by an industrial waste disposal contractor certified by a local government.
In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan
provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling
of disused computers and monitors. For details, visit the Lenovo Web site at
https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant to the Law for
Promotion of Effective Utilization of Resources, the collecting and recycling of home-used
computers and monitors by the manufacturer was begun in October 1, 2003. This service is provided
free of charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo
Web site at:
https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy metals
or other environmental sensitive substances. To properly dispose of disused components, such as
a printed circuit board or drive, use the methods described above for collecting and recycling a
disused computer or monitor.
B-2 Flat Panel Monitor User’s Guide
Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
The Lenovo logo
ThinkCenter
ThinkPad
ThinkVision
Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies.
Other company, product, or service names may be trademarks or service marks of others.
Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacturer.
Do not use the ac power cord for other devices.
Appendix B Notices B-3