Table of Contents
- Safety information
- Safety and Maintenance Guidelines
- Chapter 1. Getting started
- Chapter 2. Adjusting and using your monitor
- Chapter 3. Reference information
- Appendix A. Service and Support
- Appendix B. Notices
Lenovo Q27q-20 User Manual
Displayed below is the user manual for Q27q-20 by Lenovo which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
Lenovo
Q27q-20
User Guide
Product numbers
F22270QQ0
66EF-GAC3-WW
First Edition (December 2021)
© Copyright Lenovo 2021.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are
sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use,
reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant
a General Services Administration "GSA" contract, use, reproduction, or disclosure is subject to restrictions set forth in
Contract No. GS-35F-05925.
Contents
Safety information �������������������������������������������������������������������������������������������������������������������������������������������������iii
General Safety guidelines ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������iii
Safety and Maintenance Guidelines ���������������������������������������������������������������������������������������������������������������������iv
Chapter 1� Getting started�����������������������������������������������������������������������������������������������������������������������������������1-1
Shipping contents ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 1-1
Notice for use ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 1-1
Product overview �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������1-2
Adjusting the tilt ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������1-2
Height Adjustment ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������1-2
Monitor controls ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������1-3
Cable lock slot�������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������1-3
Setting up your monitor ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������1-3
Connecting and turning on your monitor �������������������������������������������������������������������������������������������������������������������������������������������������� 1-3
Chapter 2� Adjusting and using your monitor���������������������������������������������������������������������������������������������������2-1
Comfort and accessibility ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������2-1
Arranging your work area ������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 2-1
Positioning your monitor ��������������������������������������������������������������������������������������������������������������������������������������������������������������������������2-1
Quick tips for healthy work habits ����������������������������������������������������������������������������������������������������������������������������������������������������������� 2-2
Adjusting your monitor image �����������������������������������������������������������������������������������������������������������������������������������������������������������������������2-3
Using the direct access controls ���������������������������������������������������������������������������������������������������������������������������������������������������������������� 2-3
Using the On-Screen Display (OSD) controls ������������������������������������������������������������������������������������������������������������������������������������������2-4
Selecting a supported display mode ����������������������������������������������������������������������������������������������������������������������������������������������������������2-7
Understanding power management ����������������������������������������������������������������������������������������������������������������������������������������������������������������2-8
Power Manage ment Modes����������������������������������������������������������������������������������������������������������������������������������������������������������������������2-8
Caring for your monitor ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������2-9
Detaching the monitor base and stand �����������������������������������������������������������������������������������������������������������������������������������������������������������2-9
Wall Mounting (Optional) ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������2-9
Chapter 3� Reference information ����������������������������������������������������������������������������������������������������������������������3-1
Monitor specications ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������3-1
Troubleshooting ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������3-3
Manually installing the monitor driver �����������������������������������������������������������������������������������������������������������������������������������������������������3-5
Installing the monitor driver in Windows 7 �����������������������������������������������������������������������������������������������������������������������������������������3-5
Installing the monitor driver in Windows 10 ���������������������������������������������������������������������������������������������������������������������������������������3-6
Getting further help ������������������������������������������������������������������������������������������������������������������������������������������������������������������������������3-6
Service information ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������3-7
Customer responsibilities ������������������������������������������������������������������������������������������������������������������������������������������������������������������������� 3-7
Appendix A� Service and Support ���������������������������������������������������������������������������������������������������������������������A-1
Registering your option ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������A-1
Online technical support �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������A-1
Telephone technical support �������������������������������������������������������������������������������������������������������������������������������������������������������������������������A-1
Appendix B� Notices ��������������������������������������������������������������������������������������������������������������������������������������������B-1
Recycling information ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� B-2
Trademarks ���������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������� B-2
Power cords and power adapters ������������������������������������������������������������������������������������������������������������������������������������������������������������������� B-3
Contents ii
Safety information iii
Safety information
General Safety guidelines
For tips to help you use your computer safely, go to:
http://www�lenovo�com/safety
Before installing this product, read the Safety Information�
DANGER
To avoid shock hazard:
• Do not remove the covers�
• Do not operate this product unless the stand is attached�
• Do not connect or disconnect this product during an electrical storm�
• The power cord plug must be connected to a properly wired and grounded power
outlet�
• Any equipment to which this product will be attached must also be connected to
properly wired and grounded power outlets�
• To isolate the monitor from the electrical supply, you must remove the plug from the
power outlet� The power outlet should be easily accessible�
To take special precautions to avoid the introduction of hazards when operating,
installing, servicing, transporting or storing equipment, the necessary instructions shall be
made available�
To reduce the risk of electric shock, do not perform any servicing other than that
contained in the operating instructions unless you are qualied to do so.
Handling:
• If your monitor weighs more than 18 kg (39�68 lb), it is recommended that it be moved
or lifted by two people�
v © Copyright Lenovo 2021
Safety and Maintenance Guidelines
Safety and Maintenance Guidelines
Important Safety Information
The power cord is designed for use with your monitor. To use a different cord, use only a power source and
connection compatible with this monitor.
WARNING: Always connect your monitor, the computer, and other equipment to a grounded (earthed) power
outlet. To reduce the risk of electric shock or damage to your equipment, do not disable the power cord grounding
feature. The grounding plug is an important safety feature.
WARNING: For your safety, be sure that the grounded power outlet you plug the power cord into is easily
accessible to the operator and located as close to the equipment as possible. To disconnect power from the
equipment, unplug the power cord from the power outlet by grasping the plug firmly. Never pull on the cord.
CAUTION: To protect your monitor, as well as your computer, connect all power cords for your computer
and its peripheral devices (such as a monitor, printer, or scanner) to a surge protection device such as a power
strip with surge protection or uninterruptible power supply (UPS). Not all power strips provide surge
protection; the power strips must be specifically labelled as having this ability. Use a power strip whose
manufacturer offers a damage replacement policy, so you can replace your equipment if surge protection fails.
CAUTION: A certified power supply cord has to be used with this equipment. The relevant national installation
and/or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl
chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm² or H05VVH2-F2 3G 0.75mm²) shall
be used. An alternative flexible cord is synthetic rubber.
Safety Precautions
■Use only a power source and connection compatible with this monitor, as indicated on the label/back plate
of the monitor.
■Be sure the total ampere rating of the products connected to the outlet does not exceed the current rating of the
electrical outlet, and the total ampere rating of the products connected to the power cord does not exceed the
rating of the power cord. Look on the power label to determine the ampere rating (Amps or A) for each device.
■Install your monitor near a power outlet that you can easily reach. Disconnect the monitor by grasping the plug
firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
■Do not allow anything to rest on the power cord. Do not walk on the cord.
■While using VESA mount application, the AC Inlet must face to down side. Do not face any other position.
Maintenance Guidelines
To enhance the performance and extend the life of your monitor:
■Do not open your monitor cabinet or attempt to service this product yourself. If your monitor is not operating
properly or has been dropped or damaged, contact your Lenovo authorized dealer, reseller, or service provider.
■Adjust only those controls that are described in the operating instructions.
■Turn your monitor off when not in use. You can substantially increase the life expectancy of the monitor by using a
screen saver program and turning off the monitor when not in use.
■Keep your monitor in a well-ventilated area, away from excessive light, heat, or moisture.
■Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or covered.
Never push objects of any kind into cabinet slots or other openings.
■Unplug the monitor from the power outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
■Do not drop the monitor or place it on an unstable surface.
■When removing the monitor base, you must lay the monitor face down on a soft area to prevent it from getting
scratched, defaced, or broken.
Cleaning the Monitor
The monitor is a high-quality optical device that requires special care when cleaning. To clean the monitor, follow
these steps:
1. Turn off the computer and the monitor.
2. Unplug your monitor from the power outlet before cleaning.
CAUTION: Do not use benzene, thinner, ammonia, or any volatile substance to clean the monitor screen or cabinet.
These chemicals may damage the monitor. Do not use liquid or aerosol cleaners. Never use water to clean an LCD
screen.
3. Wipe the screen with a dry, soft, clean cloth. If the screen requires additional cleaning, use an antistatic screen
cleaner.
4. Dust the monitor housing. Use a damp cloth to clean the cabinet. If the cabinet requires additional cleaning, use a
clean cloth dampened with isopropyl alcohol.
5. Plug in the monitor.
6. Turn on the monitor and the computer.
Chapter 1. 1-1
Chapter 1� Getting started
This User’s Guide provides detailed operation instructions for the user� For quick instruction
overview, please see the Setup Poster for brief information�
Lenovo Q27q-20 supports Lenovo Display Control Center - Artery�
Shipping contents
The product package should include the following items:
• Information Flyer
• Flat Panel Monitor
• Adapter
• HDMI Cable
• DP Cable(Optional)
• Monitor Base
• Monitor Stand
DP
Notice for use
To set up your monitor, please see the illustrations below�
Note: Do not touch the monitor within the screen area� The screen area is glass and can be
damaged by rough handling or excessive pressure�
1� Place your monitor with the screen face down on a soft at surface.
2� Align the stand assembly bracket to the monitor�
3� Insert the bracket towards monitor until it locks in place�
Note: "Remove the screws from base before detaching base and stand from the monitor�" on page
2-9�
Chapter 1. 1-2
Product overview
This section will provide information on adjusting monitor positions, setting user controls, and
using the cable lock slot�
Adjusting the tilt
Please see the illustration below for an example of the tilt range�
Height Adjustment
To adjust the height, the user needs to press or lift the monitor�
80mm
80 mm
Chapter 1. 1-3
Monitor controls
The keypad controls on the panel frame are accesses to various functions�
For information on how to utilize these keypad controls, please see “Adjusting your monitor
image” on page 2-3�
Cable lock slot
Your monitor is equipped with a cable lock slot located on the rear of your monitor (in the lower
position)�
Setting up your monitor
This section provides information on how to set up your monitor�
Connecting and turning on your monitor
Note: Be sure to read the “Safety information” on page iii before carrying out this procedure�
1� Power off your computer and all attached devices, then unplug the computer power cord�
Chapter 1. 1-4
2� Connect the cables according to below icon indication�
3� Connect one end of the HDMI cable to the monitor HDMI connector and the other end to the
computer�
HDMI
Note: Lenovo recommends that customers who require to use the HDMI input on
their monitor purchase the "Lenovo HDMI to HDMI Cable OB47070"
www�lenovo�com/support/monitoraccessories�
4� Connect one end of the DP cable to the monitor DP connector and the other end to the
computer
DP
Chapter 1. 1-5
5� Connect the speaker’s audio cable and audio jack of monitor to transfer audio source from
HDMI or DP�
Note: Please be aware that excessive and/or extreme volume might damage your hearing
ability�
6� Insert the Adapter into the monitor, then plug the monitor power cord and the computer cord
into grounded electrical outlets�
Note: A certied power supply cord has to be used with this equipment. The relevant national
installation and or equipment regulations shall be considered. A certied power supply cord
not lighter than ordinary polyvinyl chloride exible cord according to IEC 60227 (designation
H05VV-F 3G 0.75mm² or H05VVH2-F2 3G 0.75mm²) shall be used. Alternative a exible
cord be of synthetic rubber according to IEC 60245 (designation H05RR-F 3G 0�75mm2) shall
be used�
Adapter
Chapter 1. 1-6
7� Power on the monitor and the computer�
8� When you install the monitor driver, download the driver that corresponds to your monitor
model from the Lenovo website https://pcsupport�lenovo�com/solutions/q27q_20� Refer to the
“Manually installing the monitor driver” on page 3-5 section to install the driver�
Chapter 2. 2-1
Chapter 2� Adjusting and using your monitor
This section will give you information on adjusting and using your monitor�
Comfort and accessibility
Good ergonomic practice is important to get the most from your personal computer and to avoid
discomfort� Arrange your workplace and the equipment you use to suit your individual needs
and the kind of work that you perform� In addition, use healthy work habits to maximize your
performance and comfort while using your computer� For more detailed information on any of
these topics, visit the Healthy Computing Web site at: http://www�lenovo�com/healthycomputing/�
Arranging your work area
Use a work surface of appropriate height and available working area to allow you to work in
comfort�
Organize your work area to match the way you use materials and equipment� Keep your work
area clean and clear for the materials that you typically use and place the items that you use most
frequently, such as the computer mouse or telephone, within the easiest reach�
Equipment layout and setup play a large role in your working posture� The following topics
describe how to optimize equipment setup to achieve and maintain good working posture�
Positioning your monitor
Position and adjust your computer monitor for comfortable viewing by considering the following
items:
• Viewing distance: Recommemded viewing distance between the eye and the monitor screen
is 1�5 x the diagonal of the screen� Solutions in meeting this required distance in cramped
ofce situations include pulling desk away from wall or divider to make room for monitor,
using at panel or compact displays placing the monitor in the desk comer, or placing the
keyboard in an adjustable drawer to create a deeper working surface�
1�5 times of sreen diagonal
• Monitor height: Position the monitor so your head and neck are in a comfortable and neutral
(vertical, or upright) position� If your monitor does not have height adjustments, you might
have to place books or other sturdy objects under the base of the monitor to achieve the
desired height� A general guideline is to position the monitor such that the top of the screen
is at or slightly below your eye-height when you are comfortably seated� However, be sure to
optimize your monitor height so the line of site between your eyes and the center the monitor
suits your preferences for visual distance and comfortable viewing when your eye muscles are
in a relaxed state�
Chapter 2. 2-2
• Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and to
accommodate your preferred head and neck posture�
• General location: Position your monitor to avoid glare or reections on the screen from
overhead lighting or nearby windows�
The following are some other tips for comfortable viewing of your monitor:
• Use adequate lighting for the type of work you are performing�
• Use the monitor brightness, contrast controls, if equipped to optimize the image on your
screen to meet your visual preferences�
• Keep your monitor screen clean so you can focus on the screen’s contents�
Any concentrated and sustained visual activity can be tiring for your eyes� Be sure to periodically
look away from your monitor screen and focus on a far object to allow your eye muscles to relax�
If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for
advice�
Quick tips for healthy work habits
The following information is a summary of some important factors to consider to help you remain
comfortable and productive while you use your computer�
• Good posture starts with equipment setup: The layout of your work area and the setup
of your computer equipment have a large effect on your posture while using your computer�
Be sure to optimize the position and orientation of your equipment by following the tips
outlined in “Arranging your work area” on page 2-1 so you can maintain a comfortable
and productive posture� Also, be sure to use the adjustment capabilities of your computer
components and ofce furniture to best suit your preferences now and as your preferences
change over time�
• Minor changes in posture can help avoid discomfort: The longer you sit and work with
your computer, the more important it is to observe your working posture� Avoid assuming any
one posture for an extended period of time. Periodically make minor modications in your
posture to help deter any discomforts that might arise� Make use of any adjustments that your
ofce furniture or equipment provide to accommodate changes in posture.
• Short, periodic breaks help ensure healthy computing: Because computing is primarily a
static activity, it is particularly important to take short breaks from your work� Periodically,
stand up from your work area, stretch, walk for a drink of water, or otherwise take a short
break from using your computer� A short break from work gives your body a welcome change
in posture and helps to ensure you remain comfortable and productive while you do work�
Chapter 2. 2-3
Adjusting your monitor image
This section describes the control features to adjust your monitor image�
Using the direct access controls
The direct access controls can be used when the On-Screen Display (OSD) is not displayed�
Icon Name Description
1�
Enter key
•
•
Press to open main menu while there is no any OSD on the screen�
Press to enter next level on main menu or sub menu, or enter previous
level on adjustment bar�
Right key •
•
Press to enter next level on main menu or sub menu�
Press and hold for 10 seconds, then Main menu will be Locked/un-Locked�
Left Key
•
•
Press to exit current OSD or return to previous level�
It is a shortcut key to open the volume adjustment bar directly when there
is no OSD on the screen�
Down Key
•
•
•
It is a shortcut key for directly opening brightness adjustment bar while
there is no any OSD on the screen�
Press to move to next item on menu�
Press to decrease current value on adjustment bar�
Up Key
•
•
•
It is a shortcut key to open the mute adjustment bar while there is no any
OSD on the screen�
Press to move to last item on menu�
Press to Increase current value on adjustment bar�
2� Input Source It is a shortcut key for directly opening the menu of input source while there
is no any OSD on the screen�
DDC-CI Press and hold for 10 seconds to enable or disable the DDC-CI function�
3�
Power button Turns the monitor on/off� White indicates power on� Orange indicates
standby/ power saving mode�
Note:
The Q27q-20 uses Natural Low Blue Light Technology that reduces harmful blue light to protect
human eyes�
Options while maintaining picture quality in 6500K color temperature� If you can’t make sure
the monitor already under Low Blue Light mode, Just do Reset action in the OSD item Factory
Default�
Chapter 2. 2-4
Using the On-Screen Display (OSD) controls
To adjust the settings, the user controls can be viewed through the OSD�
Q27q-20
Basic Settings
Imae Settings
Port Settings
Menu Settings
Input Signal:HDMI Resolution : 2560x1440 Refresh rate num : 60Hz
Brightness
Contrast
DCR
Display Mode
Scaling Mode
Speaker
75
75
Off
Standard
Full Screen
50
To use the controls:
1� Press to open the main OSD menu�
2� Use or to move among the icons� Select an icon and press />to access the selected
function� If there is a sub-menu, you can move between options using or , then press />
to select that function� Use or to make adjustments then press to save�
3� Press to move backwards through the sub-menus and exit from the OSD�
4� Press and hold > for 10 seconds to lock the OSD� This will prevent accidental adjustments to
the OSD� Press and hold > for 10 seconds to unlock the OSD and allow adjustments to the
OSD�
5� Enables DDC/CI by default� Use Key, Press and hold for 10 seconds to disable/
enable DDC/CI function� A message "DDC/CI disable" is shown on the screen�
Chapter 2. 2-5
Table 2-1. OSD functions
OSD Icon on Main
Menu Submenu Description Controls and
Adjustments
Basic Settings
Brightness Adjusts overall brightness
All input ports
Contrast Adjusts difference between light and dark areas
DCR
Enable dynamic contrast ratio�
Note:
1� Change this Setting will change power usage�
2� After the user selects and conrms the "CHANGE" option, after
adjusting any options, the Power Usage menu will no longer
appear;
3� After the user performs OSD reset, the Power Usage menu will be
displayed again as required�
DisplayMode
•
•
•
•
•
Standard
Game
Web
Movie
Picture
Scaling Mode
Selects type of scaled image�
• Full Screen: expand image to full screen�
• Original AR: same aspect ratio with input signal�
Speaker To adjust the volume of speaker output�
Image Settings
Color Custom
•
•
•
Red
Green
Blue
All input ports
Color Mode
•
•
•
•
Neutral
Warm
Cool
sRGB
Over Drive
•
•
•
•
•
Off
Level 1
Level 2
Level 3
Level 4
Chapter 2. 2-6
Table 2-1. OSD functions
OSD Icon on
Main Menu Submenu Description Controls and
Adjustments
• HDMI1
Port Settings
Input Signal •
•
HDMI2
DP
All input ports
DP Select •
•
DP1�2
DP1�4
• On
Auto Switch Input
• Off
When Auto Switch Input is On, the monitor automatically scans for the
HDMI or DP port that has signals�
When Auto Switch Input is Off, automatic scanning is disabled� If there
is no signal from the currently selected HDMI or DP port, the monitor
will go to sleep�
Menu Setting
Information
Shows Model name,Refresh,Firmware,Serial Number�
Note: This screen offers information only, and (does) not allow for
setting changes�
All input ports
Language
Changes languages of menu�
Note: The selected language only affects the language of the OSD� It has
no effect on any software running on the computer�
Menu Position Adjusts menu location�
Transparency Adjusts menu transparency�
OSD Timeout To automatically turn off OSD after a preset period of time�
• On
LED Indicator • Off
Note: When the LED indicator is on, the LED is on; when the LED
indicator is off, the LED is always off�
• Cancel
Reset All Settings • Factory Reset
Reset monitor to the original settings�
Chapter 2. 2-7
Selecting a supported display mode
The display mode of the monitor uses is controlled by the computer� Therefore, refer to your
computer documentation on how to change display modes�
The image size, position and shape might be changed when the display mode changes� This is
normal and the image can be re-adjusted using automatic image setup and the image controls�
Unlike CRT monitors, which require a high refresh rate to minimize icker, LCD or Flat Panel
technology is inherently icker-free.
Note: If your system has previously been used with a CRT monitor and is currently congured
to a display mode outside the range of this monitor, you may need to reattach the CRT monitor
temporarily until you have re-congured the system; preferably to 2560 x 1440 at 75 Hz, which is
a common display mode�
The display modes shown below have been optimized at the factory�
Table 2-2. Factory set display modes
Address ability Refresh rate
720 x 400 70 Hz
640 x 480 60 Hz, 72 Hz, 75 Hz
800 x 600 60 Hz, 72 Hz, 75 Hz
1024 x 768 60 Hz, 70 Hz, 75 Hz
1280 x 720 60 Hz
1280 x 1024 60 Hz, 75 Hz
1280 x 800 60 Hz
1600 x 900 60 Hz
1440 x 900 60 Hz
1680 x 1050 60 Hz
1920 x 1080 60 Hz
1920 x 1200 60 Hz
2560 x 1440 60 Hz, 75 Hz
480p 60 Hz
576p 50 Hz
720p 50 Hz, 60 Hz
1080p 50 Hz, 60 Hz
Chapter 2. 2-8
Understanding power management
Power management is invoked when the computer recognizes that you have not used your mous
or keyboard for a user-denable period. There are several states as described in the table below.
For optimal performance, switch off your monitor at the end of each working day, or whenever
you expect to leave it unused for long periods during the day�
e
Table 2-3. Power indicator
State Power Indicator Screen Restoring Operation Compliance
On White Normal
Standby/Suspend Orange Blank
Press a key or move the
mouse
There may be a slight delay
before the image reappears�
Note: Standby also occurs
if there is no image output
to the monitor�
Off Off Blank
Press the power button
There may be a slight delay
before the image reappears�
Power Manage ment Modes
VESA Modes Horizontal
Sync
Vertical
Sync Video Power Indicator Power Consumption
Normal operation Active Active Active White 38�5 W (maximum)*
29 W (typical)
Active-off mode Inactive Inactive Off Orange Less than 0�5 W
Switch off - - - Off Less than 0�3 W
* Maximum power consumption with max luminance�
This document is informational only and reects laboratory performance. Your product may
perform differently, depending on the software, components and peripherals you ordered and shall
have no obligation to update such information� Accordingly, the customer should not rely upon
this information in making decisions about electrical tolerances or otherwise� No warranty as to
accuracy or completeness is expressed or implied�
Chapter 2. 2-9
Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor�
Do not:
• Apply water or liquid directly to your monitor�
• Use solvents or abrasives�
• Use ammable cleaning materials to clean your monitor or any other electrical equipment.
• Touch the screen area of your monitor with sharp or abrasive items� This type of contact may
cause permanent damage to your screen�
• Use any cleaner which contains an anti-static solution or similar additives� This may harm the
coating of the screen area�
Do:
• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen�
• Remove grease or nger marks with a damp cloth and a little mild detergent.
Detaching the monitor base and stand
Step 1: Place the monitor on a soft and at surface.
Step 2: Remove the screws from base before detaching base and stand from the monitor�
Wall Mounting (Optional)
Refer to the instructions that come with the base mounting kit� To convert your LCD display from
a desk-mounted to a wall-mounted display, do the following:
Step 1: Verify that the Power button is turned Off, then disconnect the power cord�
Step 2: Lay the LCD display face down on a towel or blanket�
Step 3: Remove the base from the monitor, refer to "Detaching the monitor base and stand"�
Step 4: Attach the mounting bracket from the VESA compatible wall mounting kit
(100mm x 100mm distance), VESA Mounting Screw M4 x 10 mm�
VESA hole
VESA hole
Step 5: Attach the LCD display to the wall, following the instructions in the wall-mounting kit�
For use only with UL Listed Wall Mount Bracket with minimum weight/load: 8kg
Chapter 3. 3-1
Chapter 3� Reference information
This section contains monitor specications, instructions to manually install the monitor driver,
troubleshooting information, and service information�
Monitor specications
Table 3-1. Monitor specications for type-model Q27q-20
Depth 186�48 mm (7�34 in�)
Dimensions Height 410�94~490�94 mm (16�17~19�32 in�)
Width 613�14 mm (24�14 in�)
Stand Tilt Range: -5°~22°
Viewable image size 684�7 mm (27 in�)
Image
Maximum height
Maximum width
335�66 mm (13�21 in�)
596�74 mm (23�49 in�)
Pixel pitch 0�2331 mm x 0�2331 mm (0�01 in�)
AC/DC adapter
Model
Rating
Delta: ADP-45TD B
Input:
Delta: 100-240Vac, 50-60Hz, 1�2A
Output:
Delta: 20Vdc, 2�25A
Power consumption
Note: Power consumption
gures are for the monitor
and the power supply
combined
Normal operation
Standby/Suspend
Off
<29W
<0�5W
<0�3W
Interface HDMI
Input signal TMDS, 100 ohm 0�7V
HDMI Horizontal addressability 2560 pixels (max)
Vertical addressability 1440 lines (max)
Clock frequency 310 MHz
Interface DP
Input signal TMDS, 100 ohm 0�7V
DisplayPort Horizontal addressability 2560 pixels (max)
Vertical addressability 1440 lines (max)
Clock frequency 310 MHz
Chapter 3. 3-2
Table 3-1. Monitor specications for type-model Q27q-20
Speakers Output 3Wx2
Communications VESA DDC CI
Supported Display Modes
Horizontal frequency
Vertical frequency
15 kHz - 110 kHz
48 Hz - 75 Hz
Native Resolution 2560 x 1440 at 75 Hz
Temperature
Operating
Storage
Shipping
0° to 40°C (32° to 104°F)
-20° to 60°C (-4° to 140°F)
-20° to 60°C (-4° to 140°F)
Humidity
Operating
Storage
Shipping
10% to 80% non-condensing
5% to 95% non-condensing
5% to 95% non-condensing
Chapter 3. 3-3
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it yourself�
Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your
problem�
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The words "Input Not The system is set to a If you are replacing an “Selecting a supported
Supported" are shown display mode which is old monitor, reconnect display mode” on page
on the screen, and the not supported by the it and adjust the display 2-7
power indicator is monitor� mode to within the
ashing white. specied range for your
new monitor�
If using a Windows
system, restart the
system in safe mode,
then select a supported
display mode for your
computer�
If these options do
not work, contact the
Support Center�
The image quality is
unacceptable�
The video signal cable
is not connected with
the monitor or system
completely�
Be sure the signal cable
is rmly plugged into
the system and monitor�
“Connecting and turning
on your monitor” on
page 1-3
The color settings may
be incorrect�
Select another color
setting from the OSD
menu�
“Adjusting your monitor
image” on page 2-3
The automatic image
setup function was not
performed�
Perform automatic
image setup�
“Adjusting your monitor
image” on page 2-3
The power indicator is
not lit and there is no
image�
•
•
•
The monitor’s power
switch is not switched
on�
The power cord is
loose or disconnected�
There is no power at
the outlet�
•
•
•
•
•
Be sure the power
cord is connected
properly�
Be sure the outlet has
power�
Power on the monitor�
Try using another
power cord�
Try using another
electrical outlet�
“Connecting and turning
on your monitor” on
page 1-3
Screen is blank and The monitor is in • Press any key on the “Understanding power
power indicator is Standby/Suspend mode� keyboard or move management” on page
amber�
•
the mouse to restore
operation�
Check the Power
Options settings on
your computer�
2-8
Chapter 3. 3-4
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The power indicator is
amber, but there is no
image�
The video signal cable
is loose or disconnected
from the system or
monitor�
Be sure the video cable
is connected with the
system properly�
“Connecting and turning
on your monitor” on
page 1-3
The monitor brightness
and contrast are at the
lowest setting�
Adjust the brightness
and contrast setting on
the OSD menu�
“Adjusting your monitor
image” on page 2-3
One or more of This is a characteristic If there are more than “Appendix A� Service
the pixels appear of the LCD technology ve pixels missing, and Support” on page
discolored� and is not an LCD
defect�
contact the Support
Center�
A-1
•
•
Fuzzy lines in text or a
blurry image�
Horizontal or vertical
lines through the
image�
•
•
Image setup has not
been optimized�
Your system Display
Properties setting have
not been optimized�
Adjust the resolution
settings on your system
to match the native
resolution for
this monitor:
2560 x 1440 at 75 Hz�
“Adjusting your monitor
image” on page 2-3
Perform automatic
image setup� If
automatic image setup
does not help, perform
manual image setup�
“Selecting a supported
display mode” on page
2-7
When working in the
native resolution, you
may nd additional
improvements by
adjusting the Dots Per
Inch (DPI) setting on
your system�
See the Advanced
section of your system’s
display properties�
Chapter 3. 3-5
Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft Windows 7, Microsoft
Windows 10�
Installing the monitor driver in Windows 7
To use the Plug and Play feature in Microsoft Windows 7, do the following:
1� Turn off the computer, all attached devices�
2� Ensure that the monitor is connected correctly�
3� Turn on the monitor and then the system unit� Allow your computer to start the Windows 7
operating system�
4� From the Lenovo website https://pcsupport.lenovo.com/solutions/q27q_20, nd the
corresponding monitor driver and download it to a PC to which this monitor is connected (such
as a desktop)�
5� Open the Display Properties window by clicking Start, Control Panel and Hardware and
Sound icon� and then clicking the Display icon�
6� Click the Change the display settings tab�
7� Click the Advanced Settings icon�
8� Click the Monitor tab�
9� Click the Properties button�
10� Click the Driver tab�
11� Click Update Driver, then click Browse the computer to nd the driver program.
12� Select Pick from the list of device driver program on the computer�
13� Click the Hard Disk button� By clicking the Browse button, browse and point to the following
path:
X:\Monitor Drivers\Windows 7
(where X indicates "the folder in which the downloaded driver is located" (such as a desktop))�
14� Select the "Q27q-20�inf" le and click the Open button� Click the OK button�
15� In the new window, select Q27q-20 and click Next�
16� After the installation is complete, delete all downloaded les and close all windows.
17� Restart the system� The system will automatically select the maximum refresh rate and
corresponding Color Matching Proles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality�
Lenovo recommends using either 2560 x 1440 at a refresh rate of 75 Hz, or 1920 x 1080 at a
refresh rate of 60 Hz�
Chapter 3. 3-6
Installing the monitor driver in Windows 10
To use the Plug and Play feature in Microsoft Windows 10, do the following:
1� Turn off the computer, all attached devices�
2� Ensure that the monitor is connected correctly�
3� Turn on the monitor and then the system unit� Allow your computer to start the Windows 10
operating system�
4� From the Lenovo website https://pcsupport.lenovo.com/solutions/q27q_20, nd the
corresponding monitor driver and download it to a PC to which this monitor is connected (such
as a desktop)�
5� On the Desktop, move mouse to bottom-right corner of screen, choose Setting, double click
Control Panel, then double click the icon of Hardware and Sound, and then click Display�
6� Click the Change the display settings tab�
7� Click the Advanced Settings icon�
8� Click the Monitor tab�
9� Click the Properties button�
10� Click the Driver tab�
11� Click Update Driver, then click Browse the computer to nd the driver program.
12� Select Pick from the list of device driver program on the computer�
13� Click the Hard Disk button� By clicking the Browse button and navigate to the directory that
you put your download drivers in�
14� Directory Select the "Q27q-20�inf" le and click the Open button� Click the OK button�
15� In the new window, select Q27q-20 and click Next�
16� After the installation is complete, delete all downloaded les and close all windows.
17� Restart the system� The system will automatically select the maximum refresh rate and
navigate to the following directory corresponding Color Matching Proles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality�
Lenovo recommends using either 2560 x 1440 at a refresh rate of 75 Hz, or 1920 x 1080 at a
refresh rate of 60 Hz�
Getting further help
If you still can’t solve your problem, please contact the Lenovo Support Center� For more
information on contacting the Support Center, please see “Appendix A� Service and Support” on
page A-1�
Chapter 3. 3-7
Service information
Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident, misuse, abuse,
improper installation, usage not in accordance with product specications and instructions, natural
or personal disaster, or unauthorized alterations, repairs or modications.
The following are examples of misuse or abuse and not covered by warranty:
• Images burned onto the screen of a CRT monitor� Burned image is preventable by utilizing a
moving screen saver or power management�
• Physical damage to covers, bezel, base and cables�
• Scratches or punctures on monitor screens�
Appendix A. A-1
Appendix A� Service and Support
The following information describes the technical support that is available for your product, during
the warranty period or throughout the life of your product� Refer to the Lenovo Limited Warranty
for a full explanation of Lenovo warranty terms�
Registering your option
Register to receive product service and support updates, as well as free and discounted computer
accessories and content� Go to:
http://www�lenovo�com/register
Online technical support
Online technical support is available during the lifetime of a product at:
http://www�lenovo�com/support
Product replacement assistance or exchange of defective components also is available during the
warranty period� In addition, if your option is installed in a Lenovo computer, you might be entitled
to service at your location� A Lenovo technical support representative can help you determine the
best alternative�
Telephone technical support
Installation and conguration support through the Customer Support Center will be available
until 90 days after the option has been withdrawn from marketing� After that time, the support is
cancelled, or made available for a fee, at Lenovo’s discretion� Additional support is also available
for a nominal fee�
Before contacting a Lenovo technical support representative, please have the following information
available: option name and number, proof of purchase, computer manufacturer, model, serial
number and manual, the exact wording of any error message, description of the problem, and the
hardware and software conguration information for your system.
Your technical support representative might want to walk you through the problem while you are
at your computer during the call�
Telephone numbers are subject to change without notice� The most up-to-date telephone list for
Lenovo Support is always available at: http://www�lenovo�com/support/phone
Country or Region Telephone Number
Argentina 0800-666-0011
(Spanish, English)
Australia 1-800-041-267
(English)
Austria 0810-100-654 (For local rate)
(German)
Belgium Warranty service and support: 02-339-36-11
(Dutch, French)
Bolivia 0800-10-0189
(Spanish)
Appendix B. B-1
Appendix B� Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries�
Consult your local Lenovo representative for information on the products and services currently
available in your area� Any reference to a Lenovo product, program, or service is not intended to
state or imply that only that Lenovo product, program, or service may be used� Any functionally
equivalent product, program, or service that does not infringe any Lenovo intellectual property
right may be used instead�
However, it is the user 's responsibility to evaluate and verify the operation of any other product,
program, or service�
Lenovo may have patents or pending patent applications covering subject matter described in this
document� The furnishing of this document does not give you any license to these patents� You can
send license inquiries, in writing, to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE� Some jurisdictions do not allow disclaimer of express or implied
warranties in certain transactions, therefore, this statement may not apply to you�
This information could include technical inaccuracies or typographical errors� Changes are
periodically made to the information herein; these changes will be incorporated in new editions
of the publication� Lenovo may make improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time without notice�
The products described in this document are not intended for use in implantation or other life
support applications where malfunction may result in injury or death to persons� The information
contained in this document does not affect or change Lenovo product specications or warranties.
Nothing in this document shall operate as an express or implied license or indemnity under the
intellectual property rights of Lenovo or third parties� All information contained in this document
was obtained in specic environments and is presented as an illustration. The result obtained in
other operating environments may vary�
Lenovo may use or distribute any of the information you supply in any way it believes appropriate
without incurring any obligation to you�
Any references in this publication to non-Lenovo Web sites are provided for convenience only and
do not in any manner serve as an endorsement of those Web sites� The materials at those Web sites
are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk�
Any performance data contained herein was determined in a controlled environment�Therefore, the
result obtained in other operating environments may vary signicantly. Some measurements may
have been made on development-level systems and there is no guarantee that these measurements
will be the same on generally available systems� Furthermore, some measurements may have been
estimated through extrapolation� Actual results may vary� Users of this document should verify the
applicable data for their specic environment.
Appendix B. B-2
Recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their
equipment when it is no longer needed� Lenovo offers a variety of programs and services to assist
equipment owners in recycling their IT products� For information on recycling Lenovo products,
go to:
http://www�lenovo�com/lenovo/environment/recycling
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor that isthe property
of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of
Resources� Computers and monitors are categorized as industrial wasteand should be properly disposed
of by an industrial waste disposal contractor certied by alocal government. In accordance with the Law
for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting
and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors� For
details, visit the Lenovo Web site at https://www�lenovo�com/jp/ja/services_warranty/recycle/personal/�
Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling
of home-usedcomputers and monitors by the manufacturer was begun on October 1, 2003� This service
is provided free of charge for home-used computers sold after October 1, 2003� For details, visit the
Lenovo Web site at https://www�lenovo�com/jp/ja/services_warranty/recycle/personal/�
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavymetals
or other environmental sensitive substances� To properly dispose of disused components, such as
a printed circuit board or drive, use the methods described above for collecting and recycling a
disused computer or monitor�
Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
The Lenovo logo
ThinkCenter
ThinkPad
ThinkVision
Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies�
Other company, product, or service names may be trademarks or service marks of others�
Appendix B. B-3
Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacturer�
Do not use the ac power cord for other devices�