Table of Contents
- Safety information
- Chapter 1.Getting started
- Chapter 2.Adjusting and using your monitor
- Chapter 3.Reference information
- Appendix A. Service and Support
- Safety information
- Chapter 1.Getting started
- Chapter 2.Adjusting and using your monitor
- Chapter 3.Reference information
- Appendix A. Service and Support
- Appendix B.Notices
Lenovo Qreator 27 User Manual
Displayed below is the user manual for Qreator 27 by Lenovo which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
Lenovo
Qreator 27
User Guide
Product numbers
A20270DL0
66B7-RCC1-WW
66B7-RBC1-WW
66B7-RAC1-WW
First Edition (July 2020)
© Copyright Lenovo 2020.
LENOVO products, data, computer software, and services have been developed exclusively at private expense
and are sold to governmental entities as commercial items as dened by 48 C.F.R. 2.101 with limited and
restricted rights to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are
delivered pursuant a General Services Administration "GSA" contract, use, reproduction, or disclosure is subject
to restrictions set forth in Contract No. GS-35F-05925.
i
Contents
Safety information .......................................................................................... iv
General Safety guidelines ..............................................................................................iv
Chapter 1.Getting started ............................................................................1-1
Shipping contents ........................................................................................................1-1
Notice for use ................................................................................................................1-2
Product overview ..........................................................................................................1-2
Setting up your monitor ...............................................................................................1-4
Chapter 2.Adjusting and using your monitor ............................................2-1
Comfort and accessibility ............................................................................................2-1
Arranging your work area ............................................................................................2-1
Positioning and viewing your monitor .......................................................................2-1
Quick tips for healthy work habits ..............................................................................2-2
Adjusting your monitor image .....................................................................................2-3
Selecting a supported display mode ........................................................................2-17
Understanding power management ..........................................................................2-18
Caring for your monitor .............................................................................................2-19
Detaching the monitor base and stand ....................................................................2-19
Wall Mounting (Optional) ...........................................................................................2-19
Chapter 3.Reference information ................................................................3-1
Monitor specications ..................................................................................................3-1
Troubleshooting ............................................................................................................3-3
Manually installing the monitor driver ........................................................................3-5
Appendix A. Service and Support .............................................................. A-1
ii
Registering your option .............................................................................................. A-1
Online technical support ............................................................................................. A-1
Telephone technical support ..................................................................................... A-1
Appendix B.Notices ..................................................................................... B-1
Recycling information ................................................................................................. B-2
Trademarks ................................................................................................................... B-3
Power cords and power adapters .............................................................................. B-3
iii
Safety information
General Safety guidelines
For tips to help you use your computer safely, go to:
http://www.lenovo.com/safety
Before installing this product, read the Safety Information.
DANGER
To avoid shock hazard:
• Do not remove the covers.
• Do not operate this product unless the stand is attached.
• Do not connect or disconnect this product during an electrical storm.
• The power cord plug must be connected to a properly wired and grounded power outlet.
• Any equipment to which this product will be attached must also be connected to properly
wired and grounded power outlets.
• To isolate the monitor from the electrical supply, you must remove the plug from the
power outlet. The power outlet should be easily accessible.
To take special precautions to avoid the introduction of hazards when operating, installing,
servicing, transporting or storing equipment, the necessary instructions shall be made
available.
To reduce the risk of electric shock, do not perform any servicing other than that contained
in the operating instructions unless you are qualied to do so.
Handling:
• If your monitor weighs more than 18 kg (39.68 lb), it is recommended that it be moved or
lifted by two people.
iv
Chapter 1.Getting started
This User’s Guide provides detailed operation instructions for the user. For quick instruction
overview, please see the Setup Poster for brief information.
Shipping contents
The product package should include the following items:
■Information Flyer
■Lenovo Limited Warranty Booklet
■Stand
■Base
■Flat Panel Monitor
■Power Cord
■Adapter
■USB Type C Cable
■HDMI Cable
■DisplayPort Cable
■Screw x 2pcs
■Screwdriver
Lenovo
Limited Warranty
HDMI
*
*: Depending on many factors such as the processing capability of peripheral devices, le
attributes, and other factors related to system conguration and operating environments,
the actual transfer rate using the various USB connectors on this device will vary and is
typically slower than the data rates as dened by the respective USB specications: - 5
Gbit/s for USB 3.1 Gen 1; 10 Gbit/s for USB 3.1 Gen 2 & 20 Gbit/s for USB 3.2.
1-1 Qreator 27 Flat Panel Monitor User’s Guide
Notice for use
To set up your monitor, please see the illustrations below.
Note: Do not touch the monitor within the screen area. The screen area is glass and can be
damaged by rough handling or excessive pressure.
1
2
1. Place your monitor with the screen face down on a soft at surface.
2. Insert the base towards the stand until it locks in place.
3. Align the stand assembly bracket to the monitor.
Note: To install a VESA mount, please see "Wall Mounting (Optional)" on page 2-19.
Product overview
This section will provide information on adjusting monitor positions, setting user controls,
and using the cable lock slot.
Types of adjustments
Tilt
Please see the illustration below for an example of the tilt range.
22°
-5°
0°
Chapter 1.Getting started 1-2
Monitor controls
The keypad controls on the panel frame are accesses to various functions.
For information on how to utilize these keypad controls, please see “Adjusting your monitor
image” on page 2-3.
Cable lock slot
Your monitor is equipped with a cable lock slot located on the rear of your monitor
1-3 Qreator 27 Flat Panel Monitor User’s Guide
Setting up your monitor
This section provides information on how to set up your monitor.
Connecting and turning on your monitor
Note: Be sure to read the Safety information on page iv before carrying out this
procedure.
1. Power off your computer and all attached devices, and unplug the computer power cord.
2. Connect the cables according to below icon indication.
HDMI1 HDMI2 10
Chapter 1.Getting started 1-4
3. For computer in DP connecting.
4. For computer in HDMI connecting.
Note: For other regions Lenovo recommends that customers who require to use the
HDMI input on their monitor purchase the "Lenovo HDMI to HDMI cable OB47070"
http://www.lenovo.com/support/monitoraccessories
HDMI
HDMI
1-5 Qreator 27 Flat Panel Monitor User’s Guide
7. Connect one end of the USB cable to the USB downstream terminal of the monitor, and
connect the other end of the USB cable to an appropriate USB port on your device.
Note: The USB downstream port does not provide power while the monitor switch is
off.
*
8. Connect the speaker's audio cable and audio jack of monitor to transfer audio source
from HDMI/DP/Type C.
Note: The audio output in HDMI/DP/Type C modoes.
If there are any * tag, you can consult the comments on page 1-1.
1-7 Qreator 27 Flat Panel Monitor User’s Guide
9. Insert the adapter into the monitor, then plug the monitor power cord and the computer
cord into grounded electrical outlets.
Note: A certied power supply cord has to be used with this equipment. The relevant
national installation and or equipment regulations shall be considered. A certied
power supply cord not lighter than ordinary polyvinyl chloride exible cord according
to IEC 60227 (designation H05VV-F 3G 0.75mm2 or H05VVH2-F2 3G 0.75mm2 )
shall be used. Alternative a exible cord be of synthetic rubber according to IEC 60245
(designation H05RR-F 3G 0.75mm2 ) shall be used.
10. Connect the cables with cable clip.
11. Power on the monitor and the computer.
Chapter 1.Getting started 1-8
12. When you install the monitor driver, download the driver that corresponds to your
monitor model from the Lenovo website https://pcsupport.lenovo.com/us/zh/solutions/
qreator27. Refer to the ““Manually installing the monitor driver” on page 3-5” section
to install the driver.
1-9 Qreator 27 Flat Panel Monitor User’s Guide
Wireless Charging
The base of monitor includes a wireless charging module which supports Qi inductive
technology(Support fast charging up to 15W).This wireless module can be used to charge a
mobile phone or tablet which also support Qi inductive technology.
For better charging performance, please remove the case of the smart phone or tablet rstly.
Place the device face up in the center of the base, the device is charged correctly when the
LED in the base is found with green color.
Wireless charging area
50mm
The LED in the base provide indicators about the charging status:
Device Status LED Indication
Power on The green and white lights go on for three seconds at the same time
Unplug Off
Charging White light long on
Fully charged Green light for a long
FOD White light ashes (2 times per second)
Note:
• It takes around 2 seconds for charging transmitter and receiver to do communications,
please don’t remove the device during the communication process.
• Don’t place the devices with metal back cover on the base for charging.
• Don’t place any metal products on the base.
• Don’t place any magnetic cards on the base.
Chapter 1.Getting started 1-10
Chapter 2.Adjusting and using your monitor
This section will give you information on adjusting and using your monitor.
Comfort and accessibility
Good ergonomic practice is important to get the most from your personal computer and
to avoid discomfort. Arrange your workplace and the equipment you use to suit your
individual needs and the kind of work that you perform. In addition, use healthy work
habits to maximize your performance and comfort while using your computer.
Arranging your work area
Use a work surface of appropriate height and available working area to allow you to work
in comfort.
Organize you work area to match the way you use materials and equipment. Keep your
work area clean and clear for the materials that you typically use and place the items that
you use most frequently, such as the computer mouse or telephone, within the easiest reach.
Equipment layout and setup play a large role in your working posture. The following topics
describe how to optimize equipment setup to achieve and maintain good working posture.
Positioning and viewing your monitor
Position and adjust your computer monitor for comfortable viewing by considering the
following items:
• Viewing distance: Recommended viewing distance between the eye and the monitor
screen is 1.5 x the diagonal of the screen. Solutions in meeting this required distance in
cramped ofce situations include pulling desk away from wall or divider to make room
for monitor, using at panel or compact displays placing the monitor in the desk corner,
or placing the keyboard in an adjustable drawer to create a deeper working surface.
• Monitor height: Position the monitor so your head and neck are in a comfortable and
neutral (vertical, or upright) position. If your monitor does not have height adjustments,
you might have to place books or other sturdy objects under the base of the monitor to
achieve the desired height. A general guideline is to position the monitor such that the top
of the screen is at or slightly below your eye-height when you are comfortably seated.
However, be sure to optimize your monitor height so the line of site between your eyes
and the center the monitor suits your preferences for visual distance and comfortable
viewing when your eye muscles are in a relaxed state.
• Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and
to accommodate your preferred head and neck posture.
• General location: Position your monitor to avoid glare or reections on the screen from
overhead lighting or nearby windows.
2-1 Qreator 27 Flat Panel Monitor User’s Guide
The following are some other tips for comfortable viewing of your monitor:
• Use adequate lighting for the type of work you are performing.
• Use the monitor brightness, contrast, and image adjustment controls, if equipped, to
optimize the image on your screen to meet your visual preferences.
• Keep your monitor screen clean so you can focus on the screen’s contents.
Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to
periodically look away from your monitor screen and focus on a far object to allow your
eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a
vision care specialist for advice.
Quick tips for healthy work habits
The following information is a summary of some important factors to consider to help you
remain comfortable and productive while you use your computer.
• Good posture starts with equipment setup: The layout of your work area and the setup of
your computer equipment have a large effect on your posture while using your computer.
Be sure to optimize the position and orientation of your equipment by following the tips
outlined in “Arranging your work area ” on page 2-1 so you can maintain a comfortable
and productive posture. Also, be sure to use the adjustment capabilities of your computer
components and ofce furniture to best suit your preferences now and as your preferences
change over time.
• Minor changes in posture can help avoid discomfort: The longer you sit and work in
front of your computer, the more important it is to observe your working posture. Avoid
as summing any one posture for an extended period of time. Periodically make minor
modications in your posture to help deter any discomforts that might arise. Make use of
any adjustments that your ofce furniture or equipment provide to accommodate changes
in posture
• Short, periodic breaks help ensure healthy computing: Because computing is
primarily a static activity, it is particularly important to take short breaks from your work.
Periodically, stand up in front of your work area, stretch, walk for a drink of water, or
otherwise take a short break from using your computer. A short break from work gives
your body a welcome change in posture and helps to ensure you remain comfortable and
productive while you do work.
Chapter 2.Adjusting and using your monitor 2-2
Adjusting your monitor image
This section describes the user control features used to adjust your monitor image.
Using the direct access controls
The direct access controls can be used when the On Screen Display (OSD) is not displayed.
Icon Control Description
1
Volume Up Press to control Speaker Volume up.
Speaker mute control Turn on/off the speaker.
Volume Down Press to control Speaker Volume down.
2
Input Source Switches the video input source
Shift back to previous level when in OSD mode.
DDC-CI Press and hold for 10 seconds to enable or disable the
DDC-CI function.
Exit Exit and return to previous level.
3
Display Modes Screen prioritization
Increase/Up
Up browsing key
For increasing the value on adjustment bar/tune in
Press to move to previous item.
5
Brightness Direct access to Brightness adjustment.
Decrease/Down
Down browsing key.
For decreasing the value on adjustment bar/tune
in.
Press to move to next item.
Press and hold for 3 seconds to enable/disable
Energy Saving Mode.
6
Menu
To access OSD menu.
Press to conrm selection.
Press and hold for 10 seconds will lock menu/un-
lock menu.
Enter Press to enter next level on main menu/sub menu
status or enter previous level on adjustment bar.
2-3 Qreator 27 Flat Panel Monitor User’s Guide
Using the On-Screen Display(OSD) controls
To adjust the settings, the user controls can be viewed through the OSD.
3840x2160@60HzUSB-C
DCR
Brightness
Contrast
Scaling
Over Drive
FreeSync
HDR
Qreator 27
Power Delivery : 75W Energy Saving Mode ：On
To use the controls:
1. Press to open the main OSD menu.
2. Use or to move among the icons. Select an icon and press to access that
function. If there is a sub-menu, you can move between options using or , then
press to select that function. Use or to make adjustments then press to save.
3. Press to move backwards through the sub-menus and exit from the OSD.
4. Press and hold for 10 seconds to lock the OSD. This will prevent accidental
adjustments to the OSD. Press and hold for 10 seconds to unlock the OSD and allow
adjustments to the OSD.
5. Enables DDC/CI by default. Use OSD Exit Key, press and hold for 10 seconds to
disable / enable DDC/CI function. A message "DDC/CI disable" is shown on the screen.
Chapter 2.Adjusting and using your monitor 2-4
Table 2-1. OSD functions
OSD Icon on
Main Menu Sub menu Description Controls and
Adjustments
Brightness Adjusts overall screen brightness. All input ports
Contrast Adjusts difference between light and dark areas.
DCR
Enable dynamic contrast ratio.
• Off
• On
Scaling
Selects type of scaled image.
• Original AR: same aspect
ratio with input signal.
• Full Screen: expand image to full screen.
Over Drive
Respond time enhancement
• Off
• Level 1
• Level 2
• Level 3
• Level 4
Freesync • Auto
• Off
HDR
• HDR Photo
• HDR Movie
• HDR Game
• HDR 400
• HDR off
Color
Adjusts intensity of red, green, and blue.
• Reddish
• Neutral
• Bluish
• Srgb
• DCI-P3 D63
• BT.709
• Custom
Red: Increases or decreases the saturation of
‘red’ in the image.
Green: Increases or decreases the saturation of
‘green’ in the image.
Blue: Increases or decreases the saturation of
‘blue’ in the image.
Scenario Mode
• Panel Native
• Image Creation
• Digital Cinema
• Video Creation
• Low Blue Light
Input signal
This monitor can accept video signals
through multiple different connectors. Most
desktop computers use a analog connector.
Select digital among OSD Controls when
you use HDMI / DP / USB-C connector.
• Auto Switch Input
• USB-C
• DP
• HDMI 1
• HDMI 2
2-5 Qreator 27 Flat Panel Monitor User’s Guide
OSD Icon on
Main Menu Sub menu Description Controls and
Adjustments
Information
Shows Model name, Refresh, and product details.
This screen does not allow any changes to the
settings.
All input ports
Language
Changes languages of menu.
The language chosen only affects the language of
the OSD. It has no effect on any software running
on the computer.
Menu Position
Adjusts menu location.
Default
Default returns the menu position to the default
settings.
Custom
• Horizontal: Changes the horizontal
position of the OSD.
• Vertical: Changes the vertical
position of the OSD.
Save
• Save the custom position choices.
OSD time out Set the duration of time that the OSD will remain
active when no operation is performed( ).
Transparency Choose the transparency of OSD(0~100).
DP Select • DP 1.4
• DP 1.2
USB Select • USB 2.0(4K 60Hz)
• USB 3.0(4K 30Hz)
Energy Saving
Mode
• Off
• On
Smart Power • Off
• On
Super USB-C
Charging
• Off
• On
Refresh Rate Num • Off
• On
Reset All Settings
• Cancel
• Factory Reset
Reset monitor to the original settings.
*The use of Extreme Mode (response time) may result in reduced display quality when fast moving video
graphics are displayed.
Users should check Extreme Mode (response time) to verify if it is compatible with any applications they would
like to use it with.
*Low Blue Light Mode is reducing the blue light content.
Chapter 2.Adjusting and using your monitor 2-16
Selecting a supported display mode
The display mode the monitor uses is controlled by the computer. Therefore, refer to your
computer documentation for details on how to change display modes.
The image size, position and shape might change when the display mode changes.
Unlike CRT monitors, which require a high refresh rate to minimize icker, LCD or Flat
Panel technology is inherently icker-free.
Note: If your system has previously been used with a CRT monitor and is currently
congured to a display mode outside the range of this monitor, you may need to re-attach
the CRT monitor temporarily until you have re-congured the system; preferably to
3840x2160 at 60Hz, which is the Native Resolution Display mode.
Table 2-2. Factory set display modes
Timing Refresh rate(Hz)
640x480 60 Hz
720x400 70 Hz
800x600 60 Hz
1024x768 60 Hz
1280x1024 60 Hz
1366x768 60 Hz
1440x900 60 Hz
1440x900 60 Hz (Reduced blanking )
1600x900 60 Hz
1680x1050 60 Hz (Reduced blanking )
1680x1050 60 Hz
1920x1080 60 Hz
2560x1440 60 Hz
3840x2160 30 Hz
3840x2160 60 Hz
2-17 Qreator 27 Flat Panel Monitor User’s Guide
Understanding power management
Power management is invoked when the computer recognizes that you have not using your
mouse or keyboard for a user-denable period. There are several states as described in the
table below.
For optimal performance, switch off your monitor at the end of each working day, or
whenever you expect to leave it unused for long periods during the day.
Table 2-3. Power indicator
State Power
Indicator Screen Restoring Operation
On White Normal
Standby/Suspend Amber Blank
Press a key or move the mouse.
There may be a slight
delay reappears.
Note: Standby also occurs
if there is no image output to the monitor.
Off Off Blank
Press power key to switch on
There may be a slight delay before the image
reappears.
Power Management Modes
VESA Modes Horizontal
Sync
Vertical
Sync Video Power
Indicator Power Consumption
Normal operation Active Active Active White 180 W (maximum)*
40 W (typical)
Active-off mode Inactive Inactive Off Amber Less than 0.5 W
Switch off - - - Off Less than 0.3 W
** Maximum power consumption with max luminance.
This document is informational only and reects laboratory performance. Your product may
perform differently, depending on the software, components and peripherals you ordered
and shall have no obligation to update such information. Accordingly, the customer should
not rely upon this information in making decisions about electrical tolerances or otherwise.
No warranty as to accuracy or completeness is expressed or implied.
Chapter 2.Adjusting and using your monitor 2-18
Caring for your monitor
Be sure to turn off the power before you perform any maintenance on the monitor.
Do not:
• Apply water or liquid directly to your monitor.
• Use solvents or abrasives.
• Use ammable cleaning materials to clean your monitor or any other electrical equipment.
• Touch the screen area of your monitor with sharp or abrasive items. This type of contact
may cause permanent damage to your screen.
• Use any cleaner which contains an anti-static solution or similar additives. This may harm
the coating of the screen area.
Do:
• Lightly dampen a soft cloth with water and use this to gently wipe the covers and the
screen.
• Remove grease or nger marks with a damp cloth and a little mild detergent.
Detaching the monitor base and stand
Step 1: Place the monitor on a soft and at surface.
Step 2: Press and hold the stand release button.
Step 3: Lift the stand up and away from the monitor.
Wall Mounting (Optional)
Refer to the instructions that come with the base mounting kit. To convert your LCD display
from a desk-mounted to a wall-mounted display, do the following:
Step 1: Verify that the Power button is turned Off, then disconnect the power cord.
Step 2: Lay the LCD display face down on a towel or blanket.
Step 3: Remove the base and stand from the monitor, refer to "Detaching the monitor base
and stand" on page 2-19.
2-19 Qreator 27 Flat Panel Monitor User’s Guide
Step 4: Attach the mounting bracket from the VESA compatible wall mounting kit.
(100mm x100mm distance), the type of VESA mounting screw is M4 x 10 mm.
VESA hole
Step 5: Attach the LCD display to the wall, and follow the instructions in the wall-mounting
kit. For use only with UL Listed Wall Mount Bracket with minimum weight/load: 8kg
Note:
When you use a exible arm, do not tilt the monitor downward by more than 5 degrees.
Chapter 2.Adjusting and using your monitor 2-20
Chapter 3.Reference information
This section contains monitor specications, instructions to manually install the monitor
driver, troubleshooting information.
Monitorspecications
Table 3-1. Monitor specications for type-model Qreator 27
Dimensions Depth 182.0 mm (7.17 in.)
Height 476.35mm (18.75 in.)
Width 608.60 mm (23.96 in.)
Stand Tilt Range: -5o~22o
VESA mount Supported 100 mm x 100 mm (3.94 in. x 3.94 in.)
Image Viewable image size 684.7 mm (27 in.)
Maximum height 335.664 mm (13.21 in.)
Maximum width 596.736 mm (23.49 in.)
Pixel pitch 0.1554mm (V)
Power input Supply voltage
Max supply current
100-240V AC
1.5A
Power consumption
Note: Power
consumption gures
are for the monitor
and the power supply
combined.
Note: Typical power
consumption is tested
under OSD default
setting.
Normal operation
Wireless Charging
<180 W (Max)
<40 W (Typical)
<15W (Max)
Standby/Suspend <0.5 W
Off
Note: without USB/
Webcam/external speaker
<0.3 W at 100VAC and 240VAC
DP Interface DP
Horizontal addressability 3840 pixels (max)
Vertical addressability 2160 lines (max)
Clock frequency 600 MHz (max)
HDMI Interface HDMI
Input signal VESA TMDS (Panel Link™)
Horizontal addressability 3840 pixels (max)
Vertical addressability 2160 lines (max)
Clock frequency 600 MHz (max)
3-1 Qreator 27 Flat Panel Monitor User’s Guide
Sound Frequency 200-20000Hz
Piezo 3.5 uF +/- 15%
Exciter 6 ohm +/- 15%
Level 80 dB +/- 5dB @0.5m
(Averages 800Hz,1kHz,1.2kHz,1.5kHz)
Communications VESA DDC/CI
Supported Display
Modes
Horizontal frequency 29 kHz – 160 kHz
Vertical frequency 30 Hz – 70 Hz
Native Resolution 3840 x 2160 at 60 Hz
Temperature Operating 0° to 45°C (32°F to 113° F)
Storage -20° to 60°C (-4°F to 140° F)
Shipping -20° to 60°C (-4° F to 140° F)
Humidity Operating 8% to 80% non-condensing
Storage 5% to 95% non-condensing
Shipping 5% to 95% non-condensing
Chapter 3.Reference information 3-2
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it
yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate
to your problem.
Table 3-2. Troubleshooting
Problem Possible cause Suggested action Reference
The words” Out
of Range” are
shown on the
screen, and the
power indicator is
ashing white.
The system is set to a
display mode which is
not supported by the
monitor
• If you are replacing an old
monitor, reconnect it and
adjust the display mode to
within the specied range
for your new monitor.
• If using a Windows
system, restart the system
in safe mode, then select
a supported display mode
for your computer.
• If these options do not
work, contact the Customer
Support Centre.
"Selecting a
supported display
mode" on page 2-17
The image quality
is unacceptable
The video signal cable is
not
connected with the
monitor or system
completely.
Be sure the signal cable is
rmly plugged into the system
and monitor.
"Connecting and
turning on your
monitor" on page
1-4
The color settings may be
incorrect.
Select another color setting
from the OSD menu.
"Adjusting your
monitor image" on
page 2-3
The automatic image
setup function was not
performed.
Perform automatic image setup. "Adjusting your
monitor image" on
page 2-3
The power
indicator is not
lit and there is no
image.
• The monitor’s
power switch is
not switched on.
• The power cord is
loose or disconnected.
• There is no power
at the outlet.
• Be sure the power cord
is connected properly.
• Be sure the outlet has power.
• Power on the monitor.
• Try using another power cord.
• Try using another
electrical outlet.
"Connecting and
turning on your
monitor" on page
1-4
Screen is blank
and power
indicator is amber.
The monitor is in Standby
/ Suspend mode
• Press any key on the
keyboard or move the
mouse to restore operation.
• Check the Power options
settings on your computer.
"Understanding
power management"
on page 2-18
The power
indicator is amber,
but there is no
image
The video signal cable
is loose or disconnected
from the system or
monitor
Be sure the video cable is
connected with the system
properly
"Connecting and
turning on your
monitor" on page
1-4
The monitor brightness
and contrast are at the
lowest setting.
Adjust the brightness and
contrast setting on the OSD
menu.
"Adjusting your
monitor image" on
page 2-3
3-3 Qreator 27 Flat Panel Monitor User’s Guide
Problem Possible cause Suggested action Reference
One or more of
the pixels appear
discolored
This is a characteristic of
the LCD technology and
is not an LCD defect
If there are more than ve
pixels missing, contact the
Support Center
"Appendix A,
Service and Support"
on page A-1
• Fuzzy lines
in text or a
blurryimage
• Horizontal
or vertical
lines through
the image.
• Image setup has not
been optimized
• Your system
DisplayProperties
setting have not
been optimized.
Adjust the resolution settings
on your system to match
the native resolution for this
monitor: 3840 x 2160 at 60 Hz.
"Adjusting your
monitor image" on
page 2-3
Perform automatic image setup.
If automatic image setup does
not help, perform manual image
setup.
"Selecting a
supported display
mode" on page 2-17
When working in the native
resolution, you may nd
additional improvements by
adjusting the Dots Per Inch
(DPI) setting on your system.
See the Advanced
section of your
system’s display
properties.
Chapter 3.Reference information 3-4
Manually installing the monitor driver
Below are steps for manually installing the monitor driver in Microsoft Windows 7,
Microsoft Windows 10.
Installing the monitor driver in Windows 7
To use the Plug and Play feature in Microsoft Windows 7, do the following:
1. Turn off the computer, all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your
computer to start the Windows 7 operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/us/zh/solutions/qreator27,
nd the corresponding monitor driver and download it to a PC
to which this monitor is connected (such as a desktop).
5. Open the Display Properties window by clicking Start, Control Panel,
Hardware and Sound icon, and then click the Display icon.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver, then click Browse the computer to nd the driver program.
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk button. By clicking the Browse button, browse and point to the
following path:
X:\Monitor Drivers\Windows 7
(where X indicates “the folder in which the downloaded
driver is located”(such as a desktop)).
14. Select the “lenqreator 27.inf” le and click the Open button. Click the OK button.
15. In the new window, select LEN Qreator 27 and click Next.
16. After the installation is complete, delete all downloaded les and close all windows.
17. Restart the system. The system will automatically select the maximum
refresh rate and corresponding Color Matching Proles.
3-5 Qreator 27 Flat Panel Monitor User’s Guide
Installing the monitor driver in Windows 10
To use the Plug and Play feature in Microsoft Windows 10, do the following:
1. Turn off the computer, all attached devices.
2. Ensure that the monitor is connected correctly.
3. Turn on the monitor and then the system unit. Allow your
computer to start the Windows 10 operating system.
4. From the Lenovo website https://pcsupport.lenovo.com/us/zh/solutions/qreator27,
nd the corresponding monitor driver and download it to a PC
to which this monitor is connected (such as a desktop).
5. On the Desktop, move mouse to bottom-left corner of screen, right-click choose Control
Panel, then double click the icon of Hardware and Sound, and then click Display.
6. Click the Change the display settings tab.
7. Click the Advanced Settings icon.
8. Click the Monitor tab.
9. Click the Properties button.
10. Click the Driver tab.
11. Click Update Driver, then click Browse the computer to nd the driver program.
12. Select Pick from the list of device driver program on the computer.
13. Click the Hard Disk button. By clicking the Browse button, browse and point to the
following path:
X:\Monitor Drivers\Windows 10
(where X indicates “the folder in which the downloaded
driver is located” (such as a desktop)).
14. Select the “lenqreator 27.inf” le and click the Open button. Click the OK button.
15. In the new window, select LEN Qreator 27 and click Next.
16. After the installation is complete, delete all downloaded les and close all windows.
17. Restart the system. The system will automatically select the maximum
refresh rate and corresponding Color Matching Proles.
Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display
quality. Lenovo recommends using either 3840 x 2160 at a refresh rate of 60 Hz, or 640 x
480 at a refresh rate of 60 Hz.
Getting further help
If you still can’t solve your problem, please contact the Lenovo Support Center. For
more information on contacting the Support Center, please see Appendix A.“Service and
Support”on page A-1.
Chapter 3.Reference information 3-6
Appendix A. Service and Support
The following information describes the technical support that is available for your product,
during the warranty period or throughout the life of the product. Refer to your Lenovo
Statement of Limited Warranty for a fully explanation of Lenovo warranty terms.
Registering your option
Register to receive product service and support updates, as well as free and discounted
computer Accessories and content. Go to: http://www.lenovo.com/support
Online technical support
Online technical support is available during the life of your product through the Lenovo
Support Web site at http://www.lenovo.com/ support
Product replacement assistance or exchange of defective components also is available
during the warranty period, assistance for replacement or exchange of defective components
is available. In addition, if your option is installed in a Lenovo computer, you might be
entitled to service at your location. Your technical support representative can help you
determine the best alternative.
Telephone technical support
Installation and conguration support through the Customer Support Center will be
available until 90 days after the option has been withdrawn from marketing. After
that time, the support is cancelled, or made available for a fee, at Lenovo’s discretion.
Additional support is also available for a nominal fee.
Before contacting a Lenovo technical support representative, please have the following
information available: option name and number, proof of purchase, computer
manufacturer, model, serial number and manual, the exact wording of any error message,
description of the problem, and the hardware and software conguration information for
your system.
Your technical support representative might want to walk you through the problem while
you are at your computer during the call.
Telephone numbers are subject to change without notice. The most up-to-date telephone
list for Lenovo Support is always available at: http://www.lenovo.com/support
Country or Region Telephone Number
China 400-990-8888
South Africa 800982393
Argentina 0800-444-2722(Spanish)
Australia 1300-557-073
Austria 800295730(German)
Belgium 80076524(French, Dutch)
Bolivia 800-100-764(Spanish)
A-1 Qreator 27 Flat Panel Monitor User’s Guide
Appendix B.Notices
Lenovo may not offer the products, services, or features discussed in this document in all
countries. Consult your local Lenovo representative for information on the products and
services currently available in your area. Any reference to a Lenovo product, program,
or service is not intended to state or imply that only that Lenovo product, program, or
service may be used. Any functionally equivalent product, program, or service that does
not infringe any Lenovo intellectual property right may be used instead. However, it is the
user’s responsibility to evaluate and verify the operation of any other product, program, or
service.
Lenovo may have patents or pending patent applications covering subject matter described
in this document. The furnishing of this document does not give you any license to these
patents. You can send license inquiries, in writing to:
Lenovo (United States), Inc.
1009 Think Place - Building One
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Some jurisdictions do not allow disclaimer of express or implied warranties in certain
transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. Lenovo may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time without notice.
The products described in this document are not intended for use in implantation or other
life support applications where malfunction may result in injury or death to persons.
The information contained in this document does not affect or change Lenovo product
specications or warranties. Nothing in this document shall operate as an express
or implied license or indemnity under the intellectual property rights of Lenovo or
third parties. All information contained in this document was obtained from specic
environments and presented as an illustration. The result obtained in other operating
environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believe
appropriate without incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience
only and do not in any manner serve as an endorsement of those Web sites. The materials
at those Web sites are not part of the materials for this Lenovo product, and use of those
Web sites is at your own risk.
Any performance data contained herein was determined in a controlled environment.
Therefore, the result obtained in other operating environments may vary signicantly.
Some measurements may have been made on development-level systems and there is
no guarantee that these measurements will be the same on generally available systems.
Furthermore, some measurements may have been estimated through extrapolation. Actual
results may vary. Users of this document should verify the applicable data for their specic
environment.
Appendix B. Notices B-1
Recycling information
Lenovo encourages owners of information technology (IT) equipment to responsibly
recycle their equipment when it is no longer needed. Lenovo offers a variety of programs
and services to assist equipment owners in recycling their IT products. For information on
recycling Lenovo products, go to:
http://www.lenovo.com/recycling
https://www
.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/
https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/
Collecting and recycling a disused Lenovo computer or monitor
If you are a company employee and need to dispose of a Lenovo computer or monitor
that is the property of the company, you must do so in accordance with the Law for
Promotion of Effective Utilization of Resources. Computers and monitors are categorized
as industrial waste and should be properly disposed of by an industrial waste disposal
contractor certied by a local government. In accordance with the Law for Promotion of
Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and
Recycling Services, for the collecting, reuse, and recycling of disused computers and
monitors. For details, visit the Lenovo Web site at
https://www.lenovo.com/jp/ja/services_warranty/recycle/pcrecycle/. Pursuant to the Law
for Promotion of Effective Utilization of Resources, the collecting and recycling of home-
used computers and monitors by the manufacturer was begun on October 1, 2003. This
service is provided free of charge for home-used computers sold after October 1, 2003.
For details, visit the Lenovo Web site at
https://www.lenovo.com/jp/ja/services_warranty/recycle/personal/.
Disposing of Lenovo computer components
Some Lenovo computer products sold in Japan may have components that contain heavy
metals or other environmental sensitive substances. To properly dispose of disused
components, such as a printed circuit board or drive, use the methods described above for
collecting and recycling a disused computer or monitor.
B-2 Qreator 27 Flat Panel Monitor User’s Guide
Trademarks
The following terms are trademarks of Lenovo in the United States, other countries, or both:
Lenovo
The Lenovo logo
ThinkCentre
ThinkPad
ThinkVision
Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of
companies.
Other company, product, or service names may be trademarks or service marks of others.
Power cords and power adapters
Use only the power cords and power adapters supplied by the product manufacturer. Do not
use the ac power cord for other devices.
Appendix B. Notices B-3