Table of Contents
- Discover your Lenovo notebook
- Chapter 1. Meet your computer
- Chapter 2. Get started with your computer
- Chapter 3. Explore your computer
- Chapter 4. Secure your computer and information
- Chapter 5. Configure advanced settings
- Chapter 6. CRU replacement
- Chapter 7. Help and support
- Appendix A. Compliance information
- Appendix B. Notices and trademarks
Lenovo X1 Carbon Gen 9 User Manual
Displayed below is the user manual for X1 Carbon Gen 9 by Lenovo which is a product in the Notebooks category. This manual has pages.
Related Manuals
X1 Carbon Gen 9 and X1 Yoga Gen 6
User Guide
Read this first
Before using this documentation and the product it supports, ensure that you read and understand the
following:
• Safety and Warranty Guide
• Setup Guide
• Generic Safety and Compliance Notices
Second Edition (July 2021)
© Copyright Lenovo 2021.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-
35F-05925.
Contents
Discover your Lenovo notebook. . . . . iii
Chapter 1. Meet your computer . . . . . 1
Front view . . . . . . . . . . . . . . . . . . 1
Side view . . . . . . . . . . . . . . . . . . 5
Bottom view . . . . . . . . . . . . . . . . . 6
Specifications . . . . . . . . . . . . . . . . 6
USB specifications. . . . . . . . . . . . . 6
Chapter 2. Get started with your
computer . . . . . . . . . . . . . . . . . 9
Access networks . . . . . . . . . . . . . . . 9
Connect to Wi-Fi networks. . . . . . . . . . 9
Connect to the wired Ethernet . . . . . . . . 9
Connect to a cellular network (for selected
models) . . . . . . . . . . . . . . . . . 9
Turn on the Airplane mode . . . . . . . . . 10
Interact with your computer . . . . . . . . . . 10
Use the keyboard shortcuts . . . . . . . . 10
Use the TrackPoint pointing device . . . . . 12
Use the trackpad . . . . . . . . . . . . 13
Use the touch screen (for selected models) . . 14
Connect to an external display . . . . . . . 16
Get to know YOGA modes . . . . . . . . . . 17
Use Lenovo Integrated Pen (for ThinkPad X1 Yoga
Gen 6 only) . . . . . . . . . . . . . . . . 18
Chapter 3. Explore your computer . . 19
Lenovo apps . . . . . . . . . . . . . . . . 19
Smart features (for selected models). . . . . . . 19
Intelligent cooling . . . . . . . . . . . . . . 22
Manage power . . . . . . . . . . . . . . . 22
Check the battery status . . . . . . . . . 22
Charge the computer . . . . . . . . . . . 23
Change the power settings . . . . . . . . 24
Transfer data . . . . . . . . . . . . . . . . 24
Set up a Bluetooth connection . . . . . . . 24
Set up an NFC connection (for selected
models) . . . . . . . . . . . . . . . . 24
Purchase accessories . . . . . . . . . . . . 25
Chapter 4. Secure your computer
and information . . . . . . . . . . . . 27
Lock the computer . . . . . . . . . . . . . 27
Log in with your fingerprint . . . . . . . . . . 27
Log in with your face ID (for selected models) . . . 28
Detect human presence (for selected models) . . . 28
Protect your privacy (for selected models) . . . . 29
Protect data against power loss (for selected
models) . . . . . . . . . . . . . . . . . . 30
UEFI BIOS passwords . . . . . . . . . . . . 30
Password types . . . . . . . . . . . . . 30
Set, change, and remove a password . . . . 31
Associate your fingerprints with passwords
(for selected models) . . . . . . . . . . . 32
Chapter 5. Configure advanced
settings. . . . . . . . . . . . . . . . . 33
UEFI BIOS . . . . . . . . . . . . . . . . . 33
Enter the UEFI BIOS menu . . . . . . . . . 33
Navigate in the UEFI BIOS interface . . . . . 33
Set the system date and time. . . . . . . . 33
Change the startup sequence . . . . . . . 33
Update UEFI BIOS . . . . . . . . . . . . 33
Install a Windows operating system and drivers . . 34
Chapter 6. CRU replacement . . . . . 37
CRU list . . . . . . . . . . . . . . . . . . 37
Disable Fast Startup and the built-in battery. . . . 37
Replace a CRU . . . . . . . . . . . . . . . 38
Base cover assembly . . . . . . . . . . . 38
M.2 solid-state drive . . . . . . . . . . . 39
Wireless WAN card (for selected models) . . . 40
Chapter 7. Help and support . . . . . 43
Frequently asked questions . . . . . . . . . . 43
Error messages . . . . . . . . . . . . . . . 44
Beep errors . . . . . . . . . . . . . . . . 45
Self-help resources . . . . . . . . . . . . . 46
Windows label . . . . . . . . . . . . . . . 47
Call Lenovo . . . . . . . . . . . . . . . . 47
Before you contact Lenovo . . . . . . . . 47
Lenovo Customer Support Center . . . . . . 48
Purchase additional services. . . . . . . . . . 49
Appendix A. Compliance
information . . . . . . . . . . . . . . . 51
Appendix B. Notices and
trademarks . . . . . . . . . . . . . . . 55
© Copyright Lenovo 2021 i
ii X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Discover your Lenovo notebook
Thank you for choosing a Lenovo® notebook! We are dedicated to delivering the best solution to you.
Before starting your tour, please read the following information:
• Illustrations in this documentation might look different from your product.
• Depending on the model, some optional accessories, features, software programs, and user interface
instructions might not be applicable to your computer.
• Documentation content is subject to change without notice. To get the latest documentation, go to https://
pcsupport.lenovo.com.
© Copyright Lenovo 2021 iii
iv X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Chapter 1. Meet your computer
Front view
ThinkPad X1 Yoga Gen 6
IR camera* / Camera* Webcam privacy shutter
Microphones Power button with fingerprint reader
TrackPoint® pointing stick Speaker
© Copyright Lenovo 2021 1
NFC (near field communication) mark* Trackpad
TrackPoint buttons Touch screen
* for selected models
Webcam privacy shutter
Slide webcam privacy shutter to cover or uncover the camera lens. It is designed to protect your privacy.
Speaker
Support Dolby Voice®, which delivers natural sound in conference calls, reduces listener fatigue, and sounds
stunningly clear to make meetings more productive.
Related topics
• “Log in with your face ID (for selected models)” on page 28
• “Log in with your fingerprint” on page 27
• “Detect human presence (for selected models)” on page 28
• “Use the touch screen (for selected models)” on page 14
• “Use the TrackPoint pointing device” on page 12
• “Use the trackpad” on page 13
• “Set up an NFC connection (for selected models)” on page 24
2X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Webcam privacy shutter
Slide webcam privacy shutter to cover or uncover the camera lens. It is designed to protect your privacy.
Speaker
Support Dolby Voice®, which delivers natural sound in conference calls, reduces listener fatigue, and sounds
stunningly clear to make meetings more productive.
Related topics
• “Log in with your face ID (for selected models)” on page 28
• “Log in with your fingerprint” on page 27
• “Detect human presence (for selected models)” on page 28
• “Use the touch screen (for selected models)” on page 14
• “Use the TrackPoint pointing device” on page 12
• “Use the trackpad” on page 13
• “Set up an NFC connection (for selected models)” on page 24
4X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Side view
USB-C® (Thunderbolt™ 4) power
connector USB-C (Thunderbolt 4) connector
USB 3.2 connector Gen 1 Lenovo Integrated Pen (for ThinkPad X1
Yoga Gen 6 only)
Audio connector Nano-SIM-card tray
Always on USB 3.2 connector Gen 1 Security-lock slot
* for selected models
Related topics
• “Connect to a cellular network (for selected models)” on page 9
• “Charge the computer” on page 23
• “Connect to an external display” on page 16
• “Use Lenovo Integrated Pen (for ThinkPad X1 Yoga Gen 6 only)” on page 18
• “USB specifications” on page 6
• “Lock the computer” on page 27
Chapter 1.Meet your computer 5
Bottom view
Emergency-reset hole Speaker
Emergency-reset hole
If the computer stops responding and you cannot turn it off by pressing the power button, reset your
computer:
1. Disconnect your computer from ac power.
2. Insert a straightened paper clip into the hole to cut off power supply temporarily.
3. Connect your computer to ac power and then turn on your computer.
Specifications
For detailed specifications of your computer, go to https://psref.lenovo.com and search by product.
USB specifications
Notes:
• Depending on the model, some USB connectors might not be available on your computer.
• On very rare occasions, the USB-C compatible devices connected to the USB-C connector might
interfere with the wireless features. If your computer cannot be connected to Wi-Fi or cellular network, or if
your location cannot be pinpointed through the GPS function, detach the USB-C compatible devices from
the USB-C connector.
6X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Connector name Description
• USB 2.0 connector
• USB 3.2 connector Gen 1
Connect USB-compatible devices, such as a USB keyboard, USB
mouse, USB storage device, or USB printer.
• USB-C (3.2 Gen 1) connector
• USB-C (3.2 Gen 2) connector
• USB-C (Thunderbolt 3) connector
• USB-C (Thunderbolt 4) connector
• Charge USB-C compatible devices with the output voltage and
current of 5 V and 1.5 A.
• Connect to an external display:
– USB-C to VGA: up to 1920 x 1200 pixels, 60 Hz
– USB-C to DP: up to 5120 x 3200 pixels, 60 Hz
• Connect to USB-C accessories to help expand your computer
functionality. To purchase USB-C accessories, go to https://
www.lenovo.com/accessories.
Statement on USB transfer rate
Depending on many factors such as the processing capability of the host and peripheral devices, file
attributes, and other factors related to system configuration and operating environments, the actual transfer
rate using the various USB connectors on this device will vary and will be slower than the data rate listed
below for each corresponding device.
USB device Data rate (Gbit/s)
3.2 Gen 1 / 3.1 Gen 1 5
USB-C (Thunderbolt 3) connector 40
USB-C (Thunderbolt 4) connector 40
Chapter 1.Meet your computer 7
8X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Chapter 2. Get started with your computer
Access networks
This section helps you connect to a wireless or wired network.
Connect to Wi-Fi networks
Click the network icon in the Windows® notification area, and then select a network for connection. Provide
required information, if needed.
Connect to the wired Ethernet
To connect your computer to a local network, you need a Lenovo USB-C to Ethernet Adapter. Lenovo USB-
C to Ethernet Adapter is available as an option and shipped with some computer models. You can purchase
one from Lenovo at https://www.lenovo.com/accessories.
Connect to a cellular network (for selected models)
To connect a 4G or 5G cellular data network, you must have a wireless wide area network (WWAN) card and
a nano-SIM card installed. The nano-SIM card might come with your computer by countries or regions. If no
nano-SIM card is shipped, you will need to purchase one from authorized service carriers.
© Copyright Lenovo 2021 9
Depending on model, your computer might have no WWAN card installed. For installation procedures of the
WWAN card, see “Wireless WAN card (for selected models)” on page 40.
Notes:
• The 4G or 5G cellular service is provided by authorized mobile service carriers in some countries or
regions. You must have a cellular plan from a service carrier to connect to the cellular network. The cellular
data plan might vary by location.
• Network connection speeds might also vary by location, environment, network conditions and other
factors.
To establish a cellular connection:
1. Turn off the computer.
2. Turn over the computer to prevent the nano-SIM card from falling.
3. Locate the nano-SIM card slot and insert the nano-SIM card as shown. Note the orientation of the card
and ensure that it is seated correctly.
4. Turn over the computer and turn it on.
5. Click the network icon, and then select the cellular network icon from the list. Provide required
information, if needed.
Turn on the Airplane mode
When the Airplane mode is enabled, all wireless features are disabled.
1. Click the action center icon in the Windows notification area.
2. Click Airplane mode to turn on the Airplane mode.
Interact with your computer
Your computer provides you various ways to navigate the screen.
Use the keyboard shortcuts
The special keys on the keyboard help you work more effectively.
https://support.lenovo.com/solutions/featurevideo
10 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
+
Invoke the special function printed as an icon on each key or standard function of
F1–F12 function keys.
FnLock indicator on: standard function
FnLock indicator off: special function
Enable / disable speakers
Decrease volume
Increase volume
Enable / disable microphones
Darken display
Brighten display
Manage external displays
Enable / disable airplane mode
Open / collapse notification center
Answer incoming calls on Microsoft Teams.
Decline incoming calls on Microsoft Teams.
Customize the function of this key on the Vantage app
+
Open Snipping Tool
+
Toggle keyboard backlight
+
Break operation
+
Pause operation
+
Scroll contents
+
Send system request
Chapter 2.Get started with your computer 11
+
Enter sleep mode
To wake up the computer, press Fn or the power button.
+
Go to beginning
+
Go to end
Use the TrackPoint pointing device
The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as
pointing, clicking, and scrolling.
Use the TrackPoint pointing device
TrackPoint pointing stick
Use your finger to apply pressure to the pointing-stick nonslip cap in any direction parallel to the keyboard.
The pointer on the screen moves accordingly. The higher the pressure applied, the faster the pointer moves.
TrackPoint buttons
The left-click button and right-click button correspond to the left and right buttons on a traditional mouse.
Press and hold the dotted middle button while using your finger to applying pressure to the pointing stick in
the vertical or horizontal direction. Then, you can scroll through the document, Web site, or apps.
Disable the TrackPoint pointing device
The TrackPoint pointing device is active by default. To disable the device:
1. Open the Start menu, and then click Settings ➙ Devices ➙ Mouse.
2. Follow the on-screen instructions to disable TrackPoint.
12 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Replace the pointing-stick nonslip cap
Note: Ensure that the new cap has grooves a.
Use the trackpad
You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse.
Use the trackpad
Left-click zone Right-click zone
Chapter 2.Get started with your computer 13
Use the touch gestures
Tap once to select or open an item. Tap twice quickly to display a shortcut menu.
Two-finger zoom in or zoom out. Scroll through items.
Open the task view to see all open windows. Show the desktop.
Notes:
• When using two or more fingers, ensure that you position your fingers slightly apart.
• Some gestures are not available if the last action was done from the TrackPoint pointing device.
• Some gestures are only available when you are using certain apps.
• If the trackpad surface is stained with oil, turn off the computer first. Then, gently wipe the trackpad
surface with a soft and lint-free cloth moistened with lukewarm water or computer cleaner.
For more gestures, see the help information of the pointing device.
Disable the trackpad
The trackpad is active by default. To disable the device:
1. Open the Start menu, and then click Settings ➙ Devices ➙ Touchpad.
2. In the Touchpad section, turn off the Touchpad control.
Use the touch screen (for selected models)
If your computer display supports the multi-touch function, you can navigate the screen with simple touch
gestures.
Note: Some gestures might not be available when you are using certain apps.
14 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Tap once to single click Tap twice quickly to double-click
Tap and hold to right-click
Slide to scroll through items
Zoom out Zoom in
Swipe from the left: view all open windows
Swipe from the right: open action center
Swipe downwards shortly: show title bar
Swipe downwards: close the current app
Drag
Chapter 2.Get started with your computer 15
Maintenance tips:
• Turn off the computer before cleaning the touch screen.
• Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the
touch screen. Do not apply solvents to the cloth.
• The touch screen is a glass panel covered with a plastic film. Do not apply pressure or place any metallic
object on the screen, which might damage the touch panel or cause it to malfunction.
• Do not use fingernails, gloved fingers, or inanimate objects for input on the screen.
• Regularly calibrate the accuracy of the finger input to avoid a discrepancy.
Connect to an external display
Connect your computer to a projector or a monitor to give presentations or expand your workspace.
Connect to a wired display
If your computer cannot detect the external display, right-click a blank area on the desktop and select
display settings. Then follow the on-screen instructions to detect the external display.
Supported resolution
The following table lists the supported maximum resolution of the external display.
Connect the external display to Supported resolution
USB-C (Thunderbolt 4) connector Up to 5120 x 3200 pixels / 60 Hz
HDMI™ connector Up to 3840 x 2160 pixels / 60 Hz
Connect to a wireless display
To use a wireless display, ensure that both your computer and the external display support the Miracast®
feature.
Press + and then select a wireless display to connect with.
Set the display mode
Press or and then select a display mode of your preference.
16 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Change display settings
1. Right-click a blank area on the desktop and select display settings.
2. Select the display that you want to configure and change display setting of your preference..
You can change the settings for both the computer display and the external display. For example, you can
define which one is the main display and which one is the secondary display. You also can change the
resolution and orientation.
Get to know YOGA modes
Rotate the display to switch among different YOGA modes according to your preference. The keyboard and
the pointing devices are automatically disabled in the stand mode, tent mode, and tablet mode. Use the
touch screen to control your computer instead.
Attention: Do not rotate the computer display with too much force, or apply too much force to the upper-
right or upper-left corner of the computer display. Otherwise the computer display or hinges might get
damaged.
Notebook mode
Stand mode
Tent mode Tablet mode
Chapter 2.Get started with your computer 17
Use Lenovo Integrated Pen (for ThinkPad X1 Yoga Gen 6 only)
The garaged rechargeable electronic pen enables a more precise and easier way of writing and sketching.
Eraser button Right-click button
Lenovo Integrated Pen is not waterproof. Keep the pen away from water and excessive moisture. To
purchase Lenovo Integrated Pen, go to https://www.lenovo.com/accessories.
Charge Lenovo Integrated Pen
1. Ensure that your computer is on or in sleep mode.
2. Insert the pen back into the pen slot. The pen is 80% charged in about 15 seconds and 100% charged
in about five minutes.
18 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Chapter 3. Explore your computer
Lenovo apps
This section provides introduction to the Vantage and Lenovo Quick Clean apps.
The Vantage app
The preinstalled Vantage app is a customized one-stop solution to help you maintain your computer with
automated updates and fixes, configure hardware settings, and get personalized support.
To access the Vantage app, type Vantage in the Windows search box.
Key features
The Vantage app enables you to:
• Know the device status easily and customize device settings.
• Download and install UEFI BIOS, firmware, and driver updates to keep your computer up-to-date.
• Monitor your computer health, and secure your computer against outside threats.
• Scan your computer hardware and diagnose hardware problems.
• Look up warranty status (online).
• Access User Guide and helpful articles.
Notes:
• The available features vary depending on the computer model.
• The Vantage app makes periodic updates of the features to keep improving your experience with your
computer. The description of features might be different from that on your actual user interface.
Lenovo Quick Clean
Depending on the model, your computer might support the Lenovo Quick Clean feature. The preinstalled
Lenovo Quick Clean enables you to temporarily disable the keyboard, screen, trackpad, and TrackPoint
pointing device for cleaning.
To access Lenovo Quick Clean, do one of the following:
• Type Lenovo Quick Clean in the Windows search box.
• Press Fn and the right Shift key at the same time.
To download the latest version of Lenovo Quick Clean, go to https://pcsupport.lenovo.com.
Smart features (for selected models)
Your computer might be preinstalled with Glance by Mirametrix. Glance can capture your head movement
through camera and makes your computer smarter and more efficient.
© Copyright Lenovo 2021 19
Access Glance by Mirametrix
Type Glance in the Windows search box and then press Enter.
Note: If Glance is uninstalled, you can request it through https://support.lenovo.com/contactus.
Explore key features
Depending on the model, some features might not be available on your computer.
• Protect privacy
– Privacy Alert: When a shoulder surfer is detected, an alert icon appears on your computer screen.
– Privacy Guard: When a shoulder surfer is detected, your screen is blurred. Press Alt+F2 to cancel the
blur effect.
– Smart Display: Blur screens you are not looking at. If you are not facing any screen, all screens are
blurred. Press Alt+F2 to cancel the blur effect.
Note: If your computer comes with an ePrivacy screen, it can work with Glance to achieve better privacy
protection. For details, go to https://support.lenovo.com/us/en/videos/vid500144.
• Improve productivity
20 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
– Snap Window: When you select a window on one screen and turn your face to another, the window
automatically snaps to the top center of the screen you are facing.
– Smart Pointer: Relocate the pointer to the screen you are facing. When the pointer moves from one
screen to another, it is temporarily drawn large.
Note: Snap Window and Smart Pointer only work when your computer is connected to external displays.
Ensure that external displays are placed at the same height of your computer.
• Promote digital wellness
– Posture check: Remind you to adjust your posture once you hunch toward the screen.
– 20/20/20 Alert: Remind you to look away from the screen and relax your eyes for 20 seconds every 20
minutes.
Chapter 3.Explore your computer 21
Intelligent cooling
The Intelligent Cooling feature helps you adjust fan speed, computer temperature and performance. This
feature works in auto mode by default. Press Fn+T to switch between manual mode and auto mode.
Manual mode
• Quiet mode: the least fan speed
• Balanced mode: balanced performance and fan speed
• Performance mode: the highest performance and normal fan speed
on ac power on battery power
Do the following to select the preferred mode:
1. Click the battery status icon in the Windows notification area.
2. Move the slider to the left or right to select your preferred mode.
Auto mode
• Auto battery mode: Switch between quiet mode and battery mode automatically based on the amount
of system activity.
• Auto performance mode: Switch among quiet mode, balanced mode and performance mode
automatically based on the amount of system activity.
Manage power
Use the information in this section to achieve the best balance between performance and power efficiency.
Check the battery status
Click the battery icon in the Windows notification area to check the battery status, view the current power
plan, change the power mode, and access battery settings quickly. For more details about your battery, refer
to the Vantage app.
22 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Charge the computer
Use ac power
Power source of the ac power adapter:
• Power: 45 W or 65 W (depending on the model)
• Sine-wave input at 50 Hz to 60 Hz
• Input rating of the ac power adapter: 100 V to 240 V ac, 50 Hz to 60 Hz
When the battery power is low, charge your battery by connecting your computer o ac power with the
supplied power adapter. The 65 W ac power adapter supports the rapid charge function, the battery is 80%
charged in about one hour when the computer is turned off. The actual charging time depends on the battery
size, the physical environment, and whether you are using the computer.
Notes: To maximize the life of the battery:
• Use the battery until the charge is depleted and recharge the battery completely before using it. Once the
battery is fully charged, it must discharge to 94% or lower before it will be allowed to recharge again.
• The battery may optimize its full charge capacity based on your usage. After prolonged periods of limited
use, full battery capacity may not be available until you discharge to as low as 20% and recharge
completely. For more information, refer to the power section of the Vantage app.
Use P-to-P 2.0 (Peer to Peer 2.0) charging function
Both USB-C (Thunderbolt 4) connectors on the computer feature the Lenovo-unique P-to-P 2.0 charging
function. To use the function, ensure that Always On USB and Charge in Battery Mode are enabled in UEFI
BIOS of your computers, so that the function works even when the computers are off or in hibernation mode.
To enable Always On USB and Charge in Battery Mode:
1. Press F1 to enter the UEFI BIOS menu.
2. Click Config ➙ USB, and then to enable Always On USB and Charge in Battery Mode.
• When no ac power is available:
Chapter 3.Explore your computer 23
Note: The remaining battery power of computer A should be at least 30% and be 3% higher than that of
computer B.
• When ac power is available:
Note: The actual charging speed of your computer depends on many factors, such as the remaining battery
power of the computers, the wattage of the ac power adapter, and whether you are using the computers.
Change the power settings
For ENERGY STAR® compliant computers, the following power plan takes effect when your computer has
been idle for a specified duration:
• Turn off the display: After 10 minutes
• Put the computer to sleep: After 10 minutes
To reset the power plan:
1. Right-click the battery status icon and select Power Options.
2. Choose or customize a power plan of your preference.
To reset the power button function:
1. Right-click the battery status icon and select Power Options ➙ Choose what the power buttons do.
2. Change the settings as you prefer.
Transfer data
Quickly share your files using the built-in Bluetooth or NFC technology among devices with the same
features.
Set up a Bluetooth connection
You can connect all types of Bluetooth-enabled devices to your computer, such as a keyboard, a mouse, a
smartphone, or speakers. To ensure successful connection, place the devices at most 10 meters (33 feet)
from the computer.
1. Type Bluetooth in the Windows search box and then press Enter.
2. Turn on Bluetooth, if it is off.
3. Select a Bluetooth device, and then follow the on-screen instructions.
Set up an NFC connection (for selected models)
If your computer supports NFC, you will see an NFC mark around the trackpad area.
To turn on NFC:
24 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
1. Type Airplane mode in the Windows search box and then press Enter.
2. Ensure that the Airplane mode is off and turn on the NFC function.
By using NFC, you can simply tap the left side of the trackpad to pair you computer with an NFC card or
NFC-enabled device.
Note: Ensure that the NFC card is in NFC Data Exchange Format (NDEF), otherwise the card cannot be
detected.
Purchase accessories
Lenovo has a number of hardware accessories and upgrades to help expand the functionalities of your
computer. Options include memory modules, storage devices, network cards, port replicators or docking
stations, batteries, power adapters, keyboards, mice, and more.
To shop at Lenovo, go to https://www.lenovo.com/accessories.
Chapter 3.Explore your computer 25
26 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Chapter 4. Secure your computer and information
Lock the computer
Lock your computer to a desk, table, or other fixtures through a compatible security cable lock.
Note: The slot supports cable locks that conform to the Kensington NanoSaver® lock standards using
Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking
device and security feature. Lenovo is not responsible for the locking device and security feature. You can
purchase the cable locks at https://smartfind.lenovo.com.
Log in with your fingerprint
The fingerprint reader is integrated with the power button. After enrolling your fingerprint, you can power on
and log in to the computer with a simple press on the power button, or unlock the screen with a single touch.
It eliminates the need to enter complex passwords, saving your time and boosting your productivity.
To enroll your fingerprint reader:
1. Type Sign-in options in the Windows search box and then press Enter.
2. Select the fingerprint setting and then follow the on-screen instruction to enroll your fingerprint.
Note: It is recommended that you put your finger at the middle of the fingerprint reader during
enrollment and enroll more than one fingerprint in case of any injuries to your fingers. After the
enrollment, the fingerprints are associated with the Windows password automatically.
© Copyright Lenovo 2021 27
3. Log in with your fingerprint. When the fingerprint reader indicator is solid green, tap your finger on the
fingerprint reader for authentication.
Associate your fingerprints with UEFI BIOS passwords
You can associate your fingerprints with your power-on password and NVMe password. See “Associate your
fingerprints with passwords (for selected models)” on page 32.
Maintenance tips:
• Do not scratch the surface of the reader with anything hard.
• Do not use or touch the reader with a wet, dirty, wrinkled, or injured finger.
Log in with your face ID (for selected models)
For models come with a webcam privacy shutter, slide the webcam privacy shutter to uncover the camera
lens before using the Windows Hello face recognition.
Create your face ID and unlock your computer by scanning your face:
1. Type Sign-in options in the Windows search box and then press Enter.
2. Select the face ID setting and then follow the on-screen instruction to create your face ID.
Detect human presence (for selected models)
Your computer supports the human presence detection function.
• Wake up the computer when you are approaching it. With a face ID created, your computer can recognize
your face and log in to the system automatically. You need to face the camera and be at most 1.4 meters
(4.6 feet) from the computer. The function does not work when your computer is in hibernation mode or
has been turned off.
• Dim the display and lock the computer when you are leaving. The function does not work if you set the
power options to never turn off the display.
28 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
The human presence sensor is enabled by default. To change the settings:
• Open the Vantage app, and then click Device ➙ Smart Assist to turn on or turn off the User Presence
Sensing switch. Customize the Zero Touch Login and Zero Touch Lock settings according to your
preference.
• Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu. Select
Security ➙ Intelligent Security to customize detailed settings.
Notes:
• These features might not work when your computer is in tent, tablet, or stand mode.
• If the Airplane mode is enabled, human presence detection is disabled.
• Your computer uses a human presence sensor to detect your presence and the IR camera to recognize
your face. Lenovo does not collect any personal data.
• For some countries or regions, the human presence sensor is disabled according to local regulations.
Protect your privacy (for selected models)
Use the ePrivacy screen
Your computer might come with an ePrivacy screen. It can reduce screen visibility from side angles to
protect screen content against visual hacking. By default, this function is disabled. You can press F12 or Fn
+D to enable it. You will be prompted by the on-screen icon or every time the function is enabled or
disabled.
Your ePrivacy screen can be automatically enabled in case that you are required to input passwords. By
default, this automatic function for passwords is disabled. You can enable it on the Vantage app.
The ePrivacy screen also can work with the preinstalled Glance app to better protect your privacy. For
details, go to https://support.lenovo.com/us/en/videos/vid500144.
Set the privacy level
The privacy level of this function varies depending on the screen brightness level, the contrast ratio, and the
physical environment where you are using this function.
Chapter 4.Secure your computer and information 29
• Press to increase the privacy level.
• Press to decrease the privacy level.
Protect data against power loss (for selected models)
NVMe (Non-Volatile Memory express) M.2 solid-state drive features the Lenovo-unique PLP (Power Loss
Protection) function to avoid data loss or damage. If your computer is not responding and you might have to
shut down your computer by pressing and holding the power button for several seconds. In this case, the
PLP function enables your computer data to be saved timely. However, there is no guarantee that all data is
saved in any situation. To check the type of your M.2 solid-state drive:
1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics
window.
2. On the TOOLS tab, select SYSTEM INFORMATION ➙ STORAGE using the arrow keys.
3. Locate the Device Type section to check the information
UEFI BIOS passwords
You can set passwords in UEFI (Unified Extensible Firmware Interface) BIOS (Basic Input/Output System) to
strengthen the security of your computer.
Password types
You can set a power-on password, supervisor password, system management password, or NVMe
password in UEFI BIOS to prevent unauthorized access to your computer. However, you are not prompted to
enter any UEFI BIOS password when your computer resumes from sleep mode.
Power-on password
If you set a power-on password, a window is displayed on the screen when you turn on the computer. Enter
the correct password to use the computer.
Supervisor password
The supervisor password protects the system information stored in UEFI BIOS. When entering the UEFI
BIOS menu, enter the correct supervisor password in the window prompted. You also can press Enter to
skip the password prompt. However, you cannot change most of the system configuration options in UEFI
BIOS.
If you have set both the supervisor password and power-on password, you can use the supervisor password
to access your computer when you turn it on. The supervisor password overrides the power-on password.
System management password
The system management password can also protect the system information stored in UEFI BIOS like a
supervisor password, but it has lower authority by default. The system management password can be set
through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo
client-management interface.
You can enable the system management password to have the same authority as the supervisor password
to control security-related features. To customize the authority of the system management password through
the UEFI BIOS menu:
1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.
2. Select Security ➙ Password ➙ System Management Password Access Control.
30 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
3. Follow the on-screen instructions.
If you have set both the supervisor password and the system management password, the supervisor
password overrides the system management password. If you have set both the system management
password and the power-on password, the system management password overrides the power-on
password.
NVMe passwords
The NVMe password prevents unauthorized access to the data on the storage drive. When an NVMe
password is set, you are prompted to type a correct password each time you try to access the storage drive.
• Single Password
When a Single NVMe password is set, the user must enter the user NVMe password to access files and
applications on the storage drive.
• Dual Password (User + Admin)
The admin NVMe password is set and used by a system administrator. It enables the administrator to
access any storage drive in a system or any computer connected in the same network. The administrator
can also assign a user NVMe password for each computer in the network. The user of the computer can
change the user NVMe password as desired, but only the administrator can remove the user NVMe
password.
When prompted to enter an NVMe password, press F1 to switch between the admin NVMe password and
user NVMe password.
Notes: The NVMe password is not available in the following situations:
• A Trusted Computing Group (TCG) Opal-compliant storage drive and a TCG Opal management software
program are installed in the computer, and the TCG Opal management software program is activated.
• An eDrive storage drive is installed in the computer preinstalled with the Windows operating system.
Set, change, and remove a password
Before you start, print these instructions.
1. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.
2. Select Security ➙ Password by using the arrow keys.
3. Select the password type. Then, follow the on-screen instructions to set, change, or remove a
password.
You should record all your passwords and store them in a safe place. If you forget any of your passwords,
any potential repair actions required are not covered under warranty.
What to do if you forget your power-on password
If you forget your power-on password, do the following to remove the power-on password:
• If you have set a supervisor password and remember it:
1. Restart the computer. When the logo screen is displayed, immediately press F1.
2. Type the supervisor password to enter the UEFI BIOS menu.
3. Select Security ➙ Password ➙ Power-On Password by using the arrow keys.
4. Type the current supervisor password in the Enter Current Password field. Then, leave the Enter
New Password field blank, and press Enter twice.
5. In the Changes have been saved window, press Enter.
Chapter 4.Secure your computer and information 31
6. Press F10 to save changes and exit the UEFI BIOS menu.
• If you have not set a supervisor password, contact a Lenovo authorized service provider to have the
power-on password removed.
What to do if you forget your NVMe password
If you forget your user NVMe password or both user and master NVMe passwords, Lenovo cannot reset your
passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to
have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU
(Customer Replaceable Unit), you can also contact Lenovo to purchase a new storage drive to replace the
old one by yourself. To check whether the storage drive is a CRU and the relevant replacement procedure,
see “CRU list” on page 37.
What to do if you forget your supervisor password
If you forget your supervisor password, there is no service procedure to remove the password. You have to
contact a Lenovo authorized service provider to have the system board replaced. A fee will be charged for
parts and service.
What to do if you forget your system management password
If you forget your system management password, do the following to remove the system management
password:
• If you have set a supervisor password and remember it:
1. Restart the computer. When the logo screen is displayed, immediately press F1.
2. Type the supervisor password to enter the UEFI BIOS menu.
3. Select Security ➙ Password ➙ System Management Password by using the arrow keys.
4. Type the current supervisor password in the Enter Current Password field. Then, leave the Enter
New Password field blank, and press Enter twice.
5. In the Changes have been saved window, press Enter.
6. Press F10 to save changes and exit the UEFI BIOS menu.
• If you have not set a supervisor password, contact a Lenovo authorized service provider to have the
system management password removed.
Associate your fingerprints with passwords (for selected models)
Do the following to associate your fingerprints with the power-on password and NVMe password:
1. Turn off and then turn on the computer.
2. When prompted, scan your finger on the fingerprint reader.
3. Enter your power-on password, NVMe password, or both as required. The association is established.
When you start the computer again, you can use your fingerprints to log in to the computer without entering
your Windows password, power-on password, or NVMe password. To change settings, press F1 to enter the
UEFI BIOS menu, and then select Security ➙ Fingerprint.
Attention: If you always use your fingerprint to log in to the computer, you might forget your passwords.
Write down your passwords, and keep them in a safe place.
32 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Chapter 5. Configure advanced settings
UEFI BIOS
UEFI BIOS is the first program that the computer runs. When the computer turns on, UEFI BIOS performs a
self test to make sure that various devices in the computer are functioning.
Enter the UEFI BIOS menu
Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.
Navigate in the UEFI BIOS interface
You can navigate in the UEFI BIOS interface by pressing the following keys:
• F1: General Help
• F9: Setup Defaults
• F10: Save and Exit
• F5 / F6: Change boot priority order
• ↑↓ or PgUp / PgDn: Select / Scroll page
• ← →: Move keyboard focus
• Esc: Back / Close dialog
• Enter: Select / Open submenu
Set the system date and time
1. Restart the computer. When the logo screen is displayed, press F1.
2. Select Date/Time and set the system date and time as desired.
3. Press F10 to save changes and exit.
Change the startup sequence
1. Restart the computer. When the logo screen is displayed, press F1.
2. Select Startup ➙ Boot. Then, press Enter. The default device order list is displayed.
Note: No bootable device is displayed if the computer cannot start from any devices or the operating
system cannot be found.
3. Set the startup sequence as desired.
4. Press F10 to save the changes and exit.
To change the startup sequence temporarily:
1. Restart the computer. When the logo screen is displayed, press F12.
2. Select the device that you want the computer to start from and press Enter.
Update UEFI BIOS
When you install a new program, device driver, or hardware component, you might need to update UEFI
BIOS.
© Copyright Lenovo 2021 33
Download and install the latest UEFI BIOS update package by one of the following methods:
• Open the Vantage app to check the available update packages. If the latest UEFI BIOS update package is
available, follow the on-screen instructions to download and install the package.
• Go to https://pcsupport.lenovo.com and select the entry for your computer. Then, follow the on-screen
instructions to download and install the latest UEFI BIOS update package.
To know more about UEFI BIOS, visit Knowledge Base of your computer at https://pcsupport.lenovo.com.
Install a Windows operating system and drivers
This section provides instructions on installing a Windows operating system and device drivers.
Install a Windows operating system
Microsoft constantly makes updates to the Windows operating system. Before installing a particular
Windows version, check the compatibility list for the Windows version. For details, go to https://
support.lenovo.com/us/en/solutions/windows-support.
Attention:
• It is recommended that you update your operating system through official channels. Any unofficial update
might cause security risks.
• The process of installing a new operating system deletes all the data on your internal storage drive,
including the data stored in a hidden folder.
1. If you are using the Windows BitLocker® Drive Encryption feature and your computer has a Trusted
Platform Module, ensure that you have disabled the feature.
2. Ensure that the security chip is set to Active.
a. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.
b. Select Security ➙ Security Chip and press Enter. The Security Chip submenu opens.
c. Ensure that the security chip for TPM 2.0 is set to Active.
d. Press F10 to save the settings and exit.
3. Connect the drive that contains the operating system installation program to the computer.
4. Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu.
5. Select Startup ➙ Boot to display the Boot Priority Order submenu.
6. Select the drive that contains the operating system installation program, for example, USB HDD. Then,
press Esc.
Attention: After you change the startup sequence, ensure that you select the correct device during a
copy, a save, or a format operation. If you select the wrong device, the data on that device might be
erased or overwritten.
7. Select Restart and ensure that OS Optimized Defaults is enabled. Then, press F10 to save the settings
and exit.
8. Follow the on-screen instructions to install the device drivers and necessary programs.
9. After installing the device drivers, apply Windows Update to get the latest updates, for example the
security patches.
34 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Install device drivers
You should download the latest driver for a component when you notice poor performance from that
component or when you added a component. This action might eliminate the driver as the potential cause of
a problem. Download and install the latest driver by one of the following methods:
• Open the Vantage app to check the available update packages. Select the update packages you want,
and then follow the on-screen instructions to download and install the packages.
• Go to https://pcsupport.lenovo.com and select the entry for your computer. Then, follow the on-screen
instructions to download and install necessary drivers and software.
Chapter 5.Configure advanced settings 35
36 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Chapter 6. CRU replacement
Customer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. The
computers contain the following types of CRUs:
• Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by
trained service technicians at an additional cost.
• Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill
level. Trained service technicians can also provide service to install or replace the parts under the type of
warranty designated for the customer’s machine.
If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement
instructions are shipped with your product and are available from Lenovo at any time upon request. You
might be required to return the defective part that is replaced by the CRU. When return is required: (1) return
instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you
might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30)
days of your receipt of the replacement CRU. For full details, see the Lenovo Limited Warranty
documentation at https://www.lenovo.com/warranty/llw_02.
CRU list
The following is a list of CRUs of your computer.
Self-service CRUs
• ac power adapter
• Base cover assembly
• Nano-SIM-card tray*
• Lenovo Integrated Pen (for ThinkPad X1 Yoga Gen 6 only)
• Power cord
• M.2 solid-state drive
• M.2 solid-state drive bracket
• Wireless WWAN card*
* for selected models
Note: Replacement of any parts not listed above, including the built-in rechargeable battery, must be done
by a Lenovo-authorized repair facility or technician. Go to https://support.lenovo.com/partnerlocation for more
information.
Disable Fast Startup and the built-in battery
Before replacing any CRU, ensure that you disable Fast Startup first and then disable the built-in battery.
To disable Fast Startup:
1. Go to Control Panel and view by Large icons or Small icons.
2. Click Power Options, and then click Choose what the power buttons do on the left pane.
3. Click Change settings that are currently unavailable at the top.
4. If prompted by User Account Control (UAC), click Yes.
© Copyright Lenovo 2021 37
5. Clear the Turn on fast startup check box, and then click Save changes.
To disable the built-in battery:
1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter the UEFI BIOS
menu.
2. Select Config ➙ Power. The Power submenu is displayed.
3. Select Disable Built-in Battery and press Enter.
4. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off
automatically. Wait three to five minutes to let the computer cool.
Replace a CRU
Follow the replacement procedure to replace a CRU.
Base cover assembly
Prerequisite
Before you start, read Generic Safety and Compliance Notices and print the following instructions.
Note: Do not remove the base cover assembly when your computer is connected to ac power. Otherwise,
there might be a risk of short circuits.
For access, do the following:
1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 37.
2. Turn off the computer and disconnect the computer from ac power and all connected cables.
3. Close the computer display and turn over the computer.
Removal procedure
38 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Installation procedure
Troubleshooting
If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power
adapter and then reconnect it to the computer.
M.2 solid-state drive
Prerequisite
Before you start, read Generic Safety and Compliance Notices and print the following instructions.
Attention: If you replace a M.2 solid-state drive, you might need to install a new operating system. For
details on how to install a new operating system, see “Install a Windows operating system and drivers” on
page 34.
The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of
data.
When handling the M.2 solid-state drive, observe the following guidelines:
• Replace the M.2 solid-state drive only for upgrade or repair. The M.2 solid-state drive is not designed for
frequent changes or replacement.
• Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep.
• Do not apply pressure to the M.2 solid-state drive.
• Do not touch the contact edge or circuit board of the M.2 solid-state drive. Otherwise, the M.2 solid-state
drive might get damaged.
• Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive
on a soft material, such as cloth, to absorb physical shocks.
For access, do the following:
1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 37.
2. Turn off the computer and disconnect the computer from ac power and all connected cables.
3. Close the computer display and turn over the computer.
4. Remove the base cover assembly. See “Base cover assembly” on page 38.
Chapter 6.CRU replacement 39
Removal procedure
Wireless WAN card (for selected models)
The following information is only for the computer with user-installable modules. Ensure that you use only a
Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will
generate an error-code beep sequence when you turn on the computer.
Prerequisite
Before you start, read Generic Safety and Compliance Notices and print the following instructions.
Attention: Do not touch the contact edge of the wireless WAN card. Otherwise, the wireless WAN card
might get damaged.
For access, do the following:
1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 37.
2. Turn off the computer and disconnect the computer from ac power and all connected cables.
3. Close the computer display and turn over the computer.
4. Remove the base cover assembly. See “Base cover assembly” on page 38.
40 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Removal procedure (for WWAN card with four antennas)
Installation procedure (for WWAN card with four antennas)
Note: When you install the wireless WWAN card, ensure that you connect blue a cable to a connector, the
black cable to b connector, the grey cable to c connector and the orange cable to d connector as shown.
Chapter 6.CRU replacement 41
Removal procedure (for WWAN card with two antennas)
Installation procedure (for WWAN card with two antennas)
Note: When you install the wireless WWAN card, ensure that you connect blue cable to a connector and the
orange cable to b connector as shown.
42 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Chapter 7. Help and support
Frequently asked questions
How do I access Control Panel?Type Control Panel in the Windows search box and then press Enter.
How do I turn off my computer? Open the Start menu and click Power. Then, click Shut down.
How do I partition my storage
drive? https://support.lenovo.com/solutions/ht503851
What do I do if my computer
stops responding?
1. Press and hold the power button until the computer turns off. Then, restart
the computer.
2. If step 1 does not work:
• For models with an emergency reset hole: Insert a straightened paper clip
into the emergency reset hole to cut off power supply temporarily. Then,
restart the computer with ac power connected.
• For models without an emergency reset hole:
– For models with the removable battery, remove the removable battery
and disconnect all power sources. Then, reconnect to ac power and
restart the computer.
– For models with the built-in battery, disconnect all power sources.
Press and hold the power button for about seven seconds. Then,
reconnect to ac power and restart the computer.
What do I do if I spill liquid on the
computer?
1. Carefully unplug the ac power adapter and turn off the computer immediately.
The more quickly you stop the current from passing through the computer the
more likely you will reduce damage from short circuits.
Attention: Although you might lose some data or work by turning off the
computer immediately, leaving the computer on might make your computer
unusable.
2. Do not try to drain out the liquid by turning over the computer. If your
computer has keyboard drainage holes on the bottom, the liquid will be
drained out through the holes.
3. Wait until you are certain that all the liquid is dry before turning on your
computer.
How do I enter the UEFI BIOS
menu?
Restart the computer. When the logo screen is displayed, press F1 to enter the
UEFI BIOS menu.
Where can I get the latest device
drivers and UEFI BIOS?
• From the Vantage app. See “Install a Windows operating system and drivers”
on page 34 and “Update UEFI BIOS” on page 33.
• Download from Lenovo Support Web site at https://pcsupport.lenovo.com.
© Copyright Lenovo 2021 43
Error messages
If you see a message that is not included in the following table, record the error message first, then shut
down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 48.
Message Solution
0190: Critical low-battery error The computer turned off because the battery power is low. Connect the ac power
adapter to the computer and charge the batteries.
0191: System Security - Invalid
remote change requested The system configuration change has failed. Confirm the operation and try again.
0199: System Security - Security
password retry count exceeded.
This message is displayed when you enter a wrong supervisor password more
than three times. Confirm the supervisor password and try again.
0271: Check Date and Time
settings.
The date or the time is not set in the computer. Enter the UEFI BIOS menu and set
the date and time.
210x/211x: Detection/Read error
on HDDx/SSDx
The storage drive is not working. Reinstall the storage drive. If the problem still
exists, replace the storage drive.
Error: The non-volatile system
UEFI variable storage is nearly
full.
Note:
This error indicates that the operating system or programs cannot create, modify,
or delete data in the non-volatile system UEFI variable storage due to insufficient
storage space after POST.
The non-volatile system UEFI variable storage is used by the UEFI BIOS and by
the operating system or programs. This error occurs when the operating system
or programs store large amounts of data in the variable storage. All data needed
for POST, such as UEFI BIOS setup settings, chipset, or platform configuration
data, are stored in a separate UEFI variable storage.
Press F1 after the error message is displayed to enter the UEFI BIOS menu. A
dialog asks for confirmation to clean up the storage. If you select “Yes”, all data
that were created by the operating system or programs will be deleted except
global variables defined by the Unified Extensible Firmware Interface
Specification. If you select “No”, all data will be kept, but the operating system or
programs will not be able to create, modify, or delete data in the storage.
If this error happens at a service center, Lenovo authorized service personnel will
clean up the non-volatile system UEFI variable storage using the preceding
solution.
Fan error. Press ESC to startup
with limited performance.
The thermal fan might not work correctly. After the error message is displayed,
press ESC within five seconds to start up the computer with limited performance.
Otherwise, the computer will shut down immediately. If the problem still exists
when you starts up next time, have your computer serviced.
44 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Beep errors
Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black
screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep
technology:
1. Go to https://support.lenovo.com/smartbeep or scan the following QR Code.
2. Download the proper diagnostic app and install it on your smartphone.
3. Run the diagnostic app and place the smartphone near the computer.
4. Press Fn on your computer to emit the beep again. The diagnostic app decodes the beep error and
shows possible solutions on the smartphone.
Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support
Center or product documentation. Only use a Lenovo-authorized service provider to repair your product.
Chapter 7.Help and support 45
Self-help resources
Use the following self-help resources to learn more about the computer and troubleshoot problems.
Resources How to access?
Troubleshooting and FAQ • https://www.lenovo.com/tips
• https://forums.lenovo.com
Accessibility information https://www.lenovo.com/accessibility
Reset or restore Windows
• Use Lenovo recovery options.
1. Go to https://support.lenovo.com/
HowToCreateLenovoRecovery.
2. Follow the on-screen instructions.
• Use Windows recovery options.
1. Go to https://pcsupport.lenovo.com.
2. Detect your computer or manually select your
computer model.
3. Click Diagnostics ➙ Operating System
Diagnostics and then follow the on-screen
instructions.
Use the Vantage app to:
• Configure device settings.
• Download and install UEFI BIOS, drivers, and firmware
updates.
• Secure your computer from outside threats.
• Diagnose hardware problems.
• Check the computer warranty status.
• Access User Guide and helpful articles.
Note: The available features vary depending on the
computer model.
Type Vantage in the Windows search box and then press
Enter.
Product documentation:
• Safety and Warranty Guide
• Generic Safety and Compliance Notices
• Setup Guide
• This User Guide
• Regulatory Notice
Go to https://pcsupport.lenovo.com. Then, follow the on-
screen instructions to filter out the documentation you
want.
46 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Resources How to access?
Lenovo Support Web site with the latest support
information of the following:
• Drivers and software
• Diagnostic solutions
• Product and service warranty
• Product and parts details
• Knowledge base and frequently asked questions
https://pcsupport.lenovo.com
Windows help information
• Open the Start menu and click Get Help or Tips.
• Use Windows Search or the Cortana® personal
assistant.
• Microsoft support Web site: https://
support.microsoft.com
Windows label
Your computer might have a Windows Genuine Microsoft label affixed to its cover depending on the
following factors:
• Your geographic location
• Edition of Windows that is preinstalled
Go to https://www.microsoft.com/en-us/howtotell/Hardware.aspx for illustrations of the various types of
Genuine Microsoft labels.
• In the People’s Republic of China, the Genuine Microsoft label is required on all computer models
preinstalled with any edition of the Windows operating system.
• In other countries and regions, the Genuine Microsoft label is required only on computer models licensed
for Windows Pro editions.
The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not
genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the
information provided by Microsoft at https://www.microsoft.com/en-us/howtotell/default.aspx.
There are no external, visual indicators of the Product ID or Windows version for which the computer is
licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows product is
installed, the installation program checks the computer firmware for a valid, matching Product ID to complete
the activation.
In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition
license downgrade rights.
Call Lenovo
If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support
Center.
Before you contact Lenovo
Prepare the following before you contact Lenovo:
1. Record the problem symptoms and details:
Chapter 7.Help and support 47
• What is the problem? Is it continuous or intermittent?
• Any error message or error code?
• What operating system are you using? Which version?
• Which software applications were running at the time of the problem?
• Can the problem be reproduced? If so, how?
2. Record the system information:
• Product name
• Machine type and serial number
The following illustration shows where to find the machine type and serial number of your computer.
Lenovo Customer Support Center
During the warranty period, you can call Lenovo Customer Support Center for help.
Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to https://
pcsupport.lenovo.com/supportphonelist for the latest phone numbers.
Note: Phone numbers are subject to change without notice. If the number for your country or region is not
provided, contact your Lenovo reseller or Lenovo marketing representative.
Services available during the warranty period
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
48 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Services not covered
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
• Identification of software problem sources
• Configuration of UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs
For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product,
go to:
• https://www.lenovo.com/warranty/llw_02
• https://pcsupport.lenovo.com/warrantylookup
Purchase additional services
During and after the warranty period, you can purchase additional services from Lenovo at https://
pcsupport.lenovo.com/warrantyupgrade.
Service availability and service name might vary by country or region.
Chapter 7.Help and support 49
50 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Appendix A. Compliance information
For compliance information, refer to Regulatory Notice at https://pcsupport.lenovo.com and Generic Safety
and Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices.
Certification-related information
Product name Compliance ID Machine types
ThinPad X1 Yoga Gen 6
ThinkPad X1 Yoga Gen 6 HPD1
ThinkPad X1 Yoga Gen 6 LTE21
ThinkPad X1 Yoga Gen 6 5G1
ThinkPad X1 Yoga Gen 6 LTE2 HPD1
ThinkPad X1 Yoga Gen 6 5G HPD1
TP00128A
TP00128A02
20XY and 20Y0
ThinkPad X1 Carbon Gen 9
ThinkPad X1 Carbon Gen 9 HPD1
ThinkPad X1 Carbon Gen 9 LTE11
ThinkPad X1 Carbon Gen 9 LTE21
ThinkPad X1 Carbon Gen 9 5G1
ThinkPad X1 Carbon Gen 9 LTE1 HPD1
ThinkPad X1 Carbon Gen 9 LTE2 HPD1
ThinkPad X1 Carbon Gen 9 5G HPD1
TP00129A
TP00129A02
20XW and 20XX
1 for mainland China only
2 for India only
The latest compliance information is available at:
https://www.lenovo.com/compliance
Locate the UltraConnect wireless antennas
Your computer has an UltraConnect™ wireless antenna system. You can enable wireless communication
wherever you are.
© Copyright Lenovo 2021 51
The following illustration shows the antenna locations on ThinkPad X1 Yoga Gen 6:
1 Wireless LAN antenna (auxiliary)
2 Wireless LAN antenna (main)
3 Wireless WAN antenna (MIMO1)*
4 Wireless WAN antenna (main)*
5 Wireless WAN antenna (auxiliary)*
6 Wireless WAN antenna (MIMO2)*
* for selected models
52 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
The following illustration shows the antenna locations on ThinkPad X1 Carbon Gen 9:
1 Wireless LAN antenna (main and auxiliary)
2 Wireless WAN antenna (MIMO1)*
3 Wireless WAN antenna (main)*
4 Wireless WAN antenna (auxiliary)*
5 Wireless WAN antenna (MIMO2)*
* for selected models
Operating environment
Maximum altitude (without pressurization)
3048 m (10 000 ft)
Temperature
• Operating: 5°C to 35°C (41°F to 95°F)
• Storage and transportation in original shipping packaging: -20°C to 60°C (-4°F to 140°F)
• Storage without packaging: 5°C to 43°C (41°F to 109°F)
Note: When you charge the battery, its temperature must be no lower than 10°C (50°F).
Relative humidity
• Operating: 8% to 95% at wet-bulb temperature 23°C (73°F)
• Storage and transportation: 5% to 95% at wet-bulb temperature 27°C (81°F)
Appendix A. Compliance information 53
54 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide
Appendix B. Notices and trademarks
Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent programs covering subject matter described in this document.
The furnishing of this document does not give you any license to these patents. You can send license
inquiries, in writing, to:
Lenovo (United States), Inc.
8001 Development Drive
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to
you.
Changes are made periodically to the information herein; these changes will be incorporated in new editions
of the publication. To provide better service, Lenovo reserves the right to improve and/or modify the
products and software programs described in the manuals included with your computer, and the content of
the manual, at any time without additional notice.
The software interface and function and hardware configuration described in the manuals included with your
computer might not match exactly the actual configuration of the computer that you purchase. For the
configuration of the product, refer to the related contract (if any) or product packing list, or consult the
distributor for the product sales. Lenovo may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or
third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the
materials for this Lenovo product, and use of those Web sites is at your own risk.
© Copyright Lenovo 2021 55
Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been made
on development-level systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.
This document is copyrighted by Lenovo and is not covered by any open source license, including any
Linux® agreement(s) which may accompany software included with this product. Lenovo may update this
document at any time without notice.
For the latest information or any questions or comments, contact or visit the Lenovo Web site:
https://pcsupport.lenovo.com
Trademarks
LENOVO, LENOVO logo, THINKPAD, THINKPAD logo, TRACKPOINT, and ULTRACONNECT are trademarks
of Lenovo. Intel and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or
other countries. Microsoft, Windows, BitLocker, and Cortana are trademarks of the Microsoft group of
companies. DisplayPort is a trademarks of the Video Electronics Standards Association. Dobly and Dobly
Voice are trademarks of Dolby Laboratories Licensing Corporation. The terms HDMI and HDMI High-
Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United
States and other countries. USB-C® is a registered trademark of USB Implementers Forum. Wi-Fi, Wi-Fi
Alliance, and Miracast are registered trademarks of Wi-Fi Alliance. All other trademarks are the property of
their respective owners. © 2021 Lenovo.
56 X1 Carbon Gen 9 and X1 Yoga Gen 6 User Guide