Conventions.......................................................................................................................................................... 6

Product statements............................................................................................................................................. 6

Learning about the printer...........................................................................9

Finding information about the printer.............................................................................................................9

Selecting a location for the printer................................................................................................................ 10

Printer conﬁgurations......................................................................................................................................... 11

Attaching cables................................................................................................................................................. 13

Using the control panel.............................................................................. 15

Lexmark B2865, Lexmark MS725, Lexmark MS821, Lexmark MS823, and Lexmark

MS825..............................................................................................................................................................15

Lexmark M5255, Lexmark M5265, Lexmark M5270, Lexmark MS822, Lexmark

MS824, and Lexmark MS826................................................................................................................... 16

Understanding the status of the power button and indicator light.......................................................16

Setting up and using the home screen applications..............................18

Using the home screen.....................................................................................................................................18

Customizing the home screen........................................................................................................................19

Using Display Customization.......................................................................................................................... 19

Conﬁguring Eco‑Settings................................................................................................................................ 20

Creating a Cloud Connector proﬁle............................................................................................................. 20

Setting up Device Quotas...............................................................................................................................20

Using QR Code Generator...............................................................................................................................21

Using Customer Support..................................................................................................................................21

Managing bookmarks........................................................................................................................................21

Managing contacts............................................................................................................................................22

Setting up and using the accessibility features..................................... 25

Activating Voice Guidance..............................................................................................................................25

Navigating the screen using gestures.........................................................................................................25

Enabling Magniﬁcation mode........................................................................................................................ 26

Adjusting the Voice Guidance speech rate................................................................................................26

Using the keyboard on the display...............................................................................................................26

Contents 2

Enabling spoken passwords or personal identiﬁcation numbers........................................................ 26

Loading paper and specialty media......................................................... 27

Setting the paper size and type.....................................................................................................................27

Conﬁguring Universal paper settings...........................................................................................................27

Loading the 250‑ or 550‑sheet tray.............................................................................................................27

Loading the 2100‑sheet tray.......................................................................................................................... 30

Loading the multipurpose feeder..................................................................................................................35

Linking trays........................................................................................................................................................36

Paper support..............................................................................................37

Supported paper sizes..................................................................................................................................... 37

Supported paper types....................................................................................................................................40

Supported paper weights............................................................................................................................... 42

Printing.........................................................................................................45

Printing from a computer.................................................................................................................................45

Printing from a mobile device........................................................................................................................ 45

Printing from a ﬂash drive............................................................................................................................... 46

Supported ﬂash drives and ﬁle types...........................................................................................................47

Conﬁguring conﬁdential jobs......................................................................................................................... 48

Printing conﬁdential and other held jobs....................................................................................................48

Printing from a Cloud Connector proﬁle..................................................................................................... 49

Printing a font sample list................................................................................................................................ 49

Printing a directory list..................................................................................................................................... 50

Understanding the printer menus.............................................................51

Menu map.............................................................................................................................................................51

Device.................................................................................................................................................................. 52

Print....................................................................................................................................................................... 63

Paper......................................................................................................................................................................71

USB Drive............................................................................................................................................................ 72

Network/Ports.....................................................................................................................................................74

Security................................................................................................................................................................ 86

Reports................................................................................................................................................................. 93

Help.......................................................................................................................................................................94

Troubleshooting.................................................................................................................................................94

Contents 3

Printing the Menu Settings Page...................................................................................................................94

Securing the printer................................................................................... 95

Locating the security slot................................................................................................................................ 95

Erasing printer memory................................................................................................................................... 95

Erasing printer hard disk memory.................................................................................................................95

Encrypting the printer hard disk....................................................................................................................96

Restoring factory default settings................................................................................................................. 96

Statement of Volatility...................................................................................................................................... 96

Maintaining the printer.............................................................................. 98

Adjusting the speaker volume.......................................................................................................................98

Networking..........................................................................................................................................................98

Cleaning the printer........................................................................................................................................ 100

Ordering parts and supplies.......................................................................................................................... 101

Replacing parts and supplies....................................................................................................................... 105

Moving the printer........................................................................................................................................... 123

Saving energy and paper.............................................................................................................................. 124

Recycling............................................................................................................................................................125

Clearing jams.............................................................................................126

Avoiding jams................................................................................................................................................... 126

Identifying jam locations................................................................................................................................ 128

Paper jam in trays............................................................................................................................................ 130

Paper jam in door A.........................................................................................................................................130

Paper jam in door C.........................................................................................................................................133

Paper jam in the standard bin.......................................................................................................................134

Paper jam in the multipurpose feeder........................................................................................................135

Paper jam in the output expander...............................................................................................................136

Paper jam in the high‑capacity output expander.................................................................................... 136

Paper jam in the 4‑bin mailbox.....................................................................................................................137

Paper jam in the staple ﬁnisher....................................................................................................................138

Paper jam in the staple, hole punch ﬁnisher............................................................................................ 139

Staple jam in the staple ﬁnisher...................................................................................................................140

Staple jam in the staple, hole punch ﬁnisher............................................................................................143

Contents 4

Troubleshooting........................................................................................ 146

Network connection problems.....................................................................................................................146

Hardware options problems......................................................................................................................... 148

Issues with supplies........................................................................................................................................ 149

Paper feed problems....................................................................................................................................... 151

Printing problems.............................................................................................................................................154

Contacting customer support.......................................................................................................................185

Upgrading and migrating.........................................................................187

Hardware............................................................................................................................................................187

Software............................................................................................................................................................ 207

Firmware........................................................................................................................................................... 208

Notices........................................................................................................210

Index...........................................................................................................222

Contents 5

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—ROTATING FAN BLADES: Indicates a risk of laceration from moving fan blades.

Product statements

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,

multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily

overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer

performance.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected

between the printer and the power cord provided with the printer may be used with this product. The

use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor

printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near

water or wet locations.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

Safety information 6

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power

cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects

such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect

the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet

before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external

connections (such as Ethernet and telephone system connections) are properly installed in their marked

plug-in ports.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or

more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

•Make sure that all doors and trays are closed.

•Turn o the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

•If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect

them before moving the printer.

•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

•If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same

time.

•Always use the handholds on the printer to lift it.

•Any cart used to move the printer must have a surface able to support the full footprint of the printer.

•Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

•Keep the printer in an upright position.

•Avoid severe jarring movements.

•Make sure that your ﬁngers are not under the printer when you set it down.

•Make sure that there is adequate clearance around the printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

Safety information 7

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

CAUTION—ROTATING FAN BLADES: To avoid the risk of laceration from moving fan blades, turn o the

printer and unplug the power cord from the electrical outlet before accessing areas marked with this

symbol.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or

performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous

radiation exposure.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.

There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,

or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions

and local regulations.

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer

is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product uses a printing process that heats the print media, and the heat may cause the media to release

emissions. You must understand the section in your operating instructions that discusses the guidelines for

selecting print media to avoid the possibility of harmful emissions.

This product may produce small amounts of ozone during normal operation, and may be equipped with a ﬁlter

designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high

ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace

the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no

references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for

this product.

SAVE THESE INSTRUCTIONS.

Safety information 8

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

•Connecting the printer

•Installing the printer software

See the setup documentation that came with the

printer or go to http://support.lexmark.com.

More setup and instructions for using the printer:

•Selecting and storing paper and specialty media

•Loading paper

•Conﬁguring printer settings

•Viewing and printing documents and photos

•Setting up and using the printer software

•Conﬁguring the printer on a network

•Caring for and maintaining the printer

•Troubleshooting and solving problems

Information Center—Go to

http://infoserve.lexmark.com.

Help Menu Pages—Access the guides on the

printer ﬁrmware or go to

http://support.lexmark.com.

Touch Screen Guide—Go to

http://support.lexmark.com.

Product videos—Go to

http://infoserve.lexmark.com/idv/.

Information on setting up and conﬁguring the accessibility

features of your printer

Lexmark Accessibility Guide—Go to

http://support.lexmark.com.

Help using the printer software Help for Microsoft® Windows® or Macintosh

operating systems—Open a printer software

program or application, and then click Help.

Click

to view context‑sensitive information.

Notes:

•Help is automatically installed with the printer

software.

•Depending on the operating system, the

printer software is located in the printer

program folder or on the desktop.

Learning about the printer 9

What are you looking for? Find it here

The latest supplemental information, updates, and customer

support:

•Documentation

•Driver downloads

•Live chat support

•E‑mail support

•Voice support

Go to http://support.lexmark.com.

Note: Select your country or region, and then

select your product to view the appropriate

support site.

Support contact information for your country or

region can be found on the website or on the

printed warranty that came with the printer.

Have the following information ready when you

contact customer support:

•Place and date of purchase

•Machine type and serial number

•Safety information

•Regulatory information

•Warranty information

•Environmental information

Warranty information varies by country or region:

•In the U.S.—See the Statement of Limited

Warranty included with the printer, or go to

http://support.lexmark.com.

•In other countries and regions—See the

printed warranty that came with the printer.

Product Information Guide—See the

documentation that came with the printer or go to

http://support.lexmark.com.

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install

hardware options.

•Set up the printer near an electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product

near water or wet locations.

•Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

•Provide a ﬂat, sturdy, and stable surface.

Learning about the printer 10

•Keep the printer:

–Clean, dry, and free of dust.

–Away from stray staples and paper clips.

–Away from the direct airﬂow of air conditioners, heaters, or ventilators.

–Free from direct sunlight and humidity extremes.

•Observe the recommended temperatures and avoid ﬂuctuations:

Ambient temperature 10 to 32.2°C (50 to 90°F)

Storage temperature -40 to 43.3°C (-40 to 110°F)

•Allow the following recommended amount of space around the printer for proper ventilation:

1Top 15 2 mm ( 6 in.)

2Right side 152 mm (6 in.)

3Front 406 mm (16 in.)

Note: The minimum space needed in front of the printer is 76 mm (3 in.).

4Left side 152 mm (6 in.)

5Rear 152 mm (6 in.)

Printer conﬁgurations

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

You can conﬁgure your printer by adding optional 250‑, 550‑, or 2100‑sheet trays. For more information, see

“Installing the 250‑ or 550‑sheet tray” on page 196 or “Installing the 2100‑sheet tray” on page 197.

Learning about the printer 11

Basic model

1Standard 550‑sheet tray

2Multipurpose feeder

3Control panel

Note: The appearance may vary depending on your printer model.

4Standard bin

Fully‑conﬁgured model

Learning about the printer 12

Hardware option Alternative hardware option

14‑bin mailbox •Output expander

•High‑capacity output

•Staple ﬁnisher

•Staple, hole punch ﬁnisher

2Optional 2100‑sheet tray None

3Caster base None

4Optional 550‑sheet tray Optional 250‑sheet tray

5Staple, hole punch ﬁnisher •Output expander

•High‑capacity output

•4‑bin mailbox

•Staple ﬁnisher

The staple, hole punch ﬁnisher must not be combined with any other output options.

In a conﬁguration with two or more optional ﬁnishers:

•The staple ﬁnisher must always be on top.

•The high‑capacity output expander must always be at the bottom.

•The output expander is the only option that can be placed on top of the high‑capacity output expander.

•The output expander and mailbox may be installed in any order.

When using optional trays:

•Always use a caster base when the printer is conﬁgured with a 2100‑sheet tray.

•The 2100‑sheet tray must always be at the bottom of a conﬁguration.

•A maximum of four optional trays may be conﬁgured with the printer.

•The optional 250‑ and 550‑sheet trays may be installed in any order.

Attaching cables

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any

wireless network adapter, or the printer in the areas shown while actively printing.

Learning about the printer 13

Use the To

1Power cord socket Connect the printer to an electrical outlet.

2USB printer port Connect the printer to a computer.

3Ethernet port Connect the printer to a network.

4USB port Attach a keyboard or any compatible option.

Learning about the printer 14

Using the control panel

Lexmark B2865, Lexmark MS725, Lexmark MS821,

Lexmark MS823, and Lexmark MS825

Use the To

1Display •View printer messages and supply status.

•Set up and operate the printer.

2Select button •Select a menu option.

•Save the changes in a setting.

3Arrow buttons •Scroll through menus or move between screens and menu options.

•Adjust the numeric value of a setting.

4Numeric keypad Enter numbers or symbols in an input ﬁeld.

5Power button Turn on or turn o the printer.

Note: To t urn o the printer, press and hold the power button for ﬁve seconds.

6Backspace button Move the cursor backward and delete a character in an input ﬁeld.

7Stop or Cancel button Stop the current printer task.

8Indicator light Check the printer status.

9Back button Return to the previous screen.

10 Home button Go to the home screen.

Using the control panel 15

Lexmark M5255, Lexmark M5265, Lexmark M5270,

Lexmark MS822, Lexmark MS824, and Lexmark MS826

Use the To

1Display •View printer messages and supply status.

•Set up and operate the printer.

2Home button Go to the home screen.

3Numeric keypad Enter numbers or symbols in an input ﬁeld.

4Power button Turn on or turn o the printer.

Note: To turn o the printer, press and hold the power button for ﬁve seconds.

5Stop or Cancel button Stop the current printer task.

6Indicator light Check the printer status.

7Volume buttons Adjust the speaker volume.

8Headset or speaker port Attach a headset or speaker.

Note: This feature is available only in some printer units.

9Back button Return to the previous screen.

Understanding the status of the power button and

indicator light

Indicator light Printer status

O The printer is o or in Hibernate mode.

Blue The printer is ready or processing data.

Red The printer requires user intervention.

Power button light Printer status

O The printer is o, ready, or processing data.

Solid amber The printer is in Sleep mode.

Using the control panel 16

Power button light Printer status

Blinking amber The printer is in Hibernate mode.

Using the control panel 17

Setting up and using the home screen

applications

Note: These applications are supported only in some printer models.

Using the home screen

Note: Your home screen may vary depending on your home screen customization settings, administrative

setup, and active embedded solutions.

Tou ch To

1Status/Supplies •Show a warning or error message whenever the printer requires intervention to

continue processing.

•View more information on the printer warning or message, and on how to clear it.

Note: You can also access this setting by touching the top section of the home

screen.

2Job Queue Show all the current print jobs.

Note: You can also access this setting by touching the top section of the home

screen.

3Change Language Change the language on the display.

4Settings Access the printer menus.

5Eco‑Settings Manage energy consumption, noise, toner, and paper usage settings.

6Held Jobs Show the print jobs that are held in the printer memory.

7USB Drive Print photos and documents from a ﬂash drive.

8Address Book Manage a contact list that other applications on the printer can access.

Setting up and using the home screen applications 18

Customizing the home screen

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Settings > Device > Visible Home Screen Icons.

3Select the icons that you want to appear on the home screen.

4Apply the changes.

Using Display Customization

Before using the application, make sure to do the following:

•From the Embedded Web Server, click Apps > Display Customization > Conﬁgure.

•Enable and conﬁgure the screen saver, slideshow, and wallpaper settings.

Managing screen saver and slide show images

1From the Screen Saver and Slideshow Images section, add, edit, or delete an image.

Notes:

•You can add up to 10 images.

•When enabled, the status icons appear on the screen saver only when there are errors, warnings, or

cloud‑based notiﬁcations.

2Apply the changes.

Changing the wallpaper image

1From the home screen, touch Change Wallpaper.

2Select an image to use.

3Apply the changes.

Running a slide show from a ﬂash drive

1Insert a ﬂash drive into the USB port.

2From the home screen, touch Slideshow.

Images appear in alphabetical order.

Note: You can remove the ﬂash drive after the slide show starts, but the images are not stored in the

printer. If the slide show stops, then insert the ﬂash drive again to view the images.

Setting up and using the home screen applications 19

Conﬁguring Eco‑Settings

1From the home screen, touch Eco‑Settings.

2Conﬁgure Eco‑Mode or Schedule Power Modes.

3Apply the changes.

Creating a Cloud Connector proﬁle

We recommend logging in to the printer before you create a proﬁle. To enable a login method, see the

Embedded Web Server

‑

Security Admin Guide.

1From the home screen, touch Cloud Connector.

2Select a cloud service provider.

3Tou ch Create a Proﬁle or .

4Type a unique proﬁle name.

5If necessary, enter a PIN.

Note: When using the printer as guest, protect the proﬁle with a PIN.

6Tou ch Create, and then take note of the authorization code.

Note: The authorization code is valid only for 24 hours.

7Open a web browser, and then go to https://lexmark.cloud-connect.co.

8Click Next, and then accept the Terms of Use.

9Enter the authorization code, and then click Connect.

10 Log in to your cloud service provider account.

11 Grant permissions.

Note: To complete the authorization process, open the proﬁle within 72 hours.

Setting up Device Quotas

You may need administrative rights to access the application.

1Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Apps > Device Quotas > Conﬁgure.

3From the User Accounts section, add or edit a user, and then set the user quota.

4Apply the changes.

Setting up and using the home screen applications 20

Note: For information on how to conﬁgure the application and its security settings, see the Device

Quotas Administrator’s Guide.

Using QR Code Generator

You may need administrative rights to access the application.

1Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Apps > QR Code Generator > Conﬁgure.

3Do either of the following:

•Select a default QR code value.

•Type a QR code value.

4Apply the changes.

Using Customer Support

1From the home screen, touch Customer Support.

2Print or e‑mail the information.

Note: For information on conﬁguring the application settings, see the Customer Support Administrator’s

Guide.

Managing bookmarks

Creating bookmarks

Use bookmarks to print frequently accessed documents that are stored in servers or on the web.

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Bookmark Setup > Add Bookmark, and then type a unique name for the bookmark.

Setting up and using the home screen applications 21

3Select an Address protocol type, and then do one of the following:

•For HTTP and HTTPS, type the URL that you want to bookmark.

•For HTTPS, make sure to use the host name instead of the IP address. For example, type

myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf. Make sure that

the host name also matches the Common Name (CN) value in the server certiﬁcate. For more information

on obtaining the CN value in the server certiﬁcate, see the help information for your web browser.

•For FTP, type the FTP address. For example, myServer/myDirectory. Enter the FTP port. Port 21 is

the default port for sending commands.

•For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the

network domain name.

•If necessary, select the Authentication type for FTP and SMB.

To limit access to the bookmark, enter a PIN.

Note: The application supports the following ﬁle types: PDF, JPEG, TIFF, and HTML-based web pages.

Other ﬁle types such as DOCX and XLXS are supported in some printer models.

4Click Save.

Note: To manage bookmarks, click Bookmark Setup.

Creating folders

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Bookmark Setup > Add Folder, and then type a unique name for the folder.

Note: To limit access to the folder, enter a PIN.

3Click Save.

Notes:

•You can create folders or bookmarks inside a folder. To create a bookmark, see “Creating bookmarks”

on page 21.

•To manage folders, click Bookmark Setup.

Managing contacts

Adding contacts

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

Setting up and using the home screen applications 22

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Address Book.

3From the Contacts section, add a contact.

Note: You can assign the contact to one or more groups.

4If necessary, specify a login method to allow application access.

5Apply the changes.

Adding groups

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Address Book.

3From the Contact Groups section, add a group name.

Note: You can assign one or more contacts to the group.

4Apply the changes.

Editing contacts or groups

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Address Book.

3Do either of the following:

•From the Contacts section, click a contact name, and then edit the information.

•From the Contact Groups section, click a group name, and then edit the information.

4Apply the changes.

Deleting contacts or groups

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

Setting up and using the home screen applications 23

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Address Book.

3Do either of the following:

•From the Contacts section, select a contact that you want to delete.

•From the Contact Groups section, select a group name that you want to delete.

Setting up and using the home screen applications 24

Setting up and using the accessibility features

Notes:

•These features are supported only in some printer models.

•For more information on the accessibility features of your printer model, see the Accessibility Guide at

http://support.lexmark.com.

Activating Voice Guidance

From the control panel

1Press and hold the 5 key until you hear a voice message.

2Select OK.

From the keyboard

1Press and hold the 5 key until you hear a voice message.

2Press Tab to navigate the focus cursor to the OK button, and then press Enter.

Notes:

•Voice Guidance is also activated when you insert headphones into the headphone jack.

•To adjust the volume, use the volume buttons at the bottom part of the control panel.

Navigating the screen using gestures

Notes:

•The gestures are applicable only when Voice Guidance is activated.

•Enable Magniﬁcation to use the zoom and pan gestures.

•Use a physical keyboard to type characters and adjust certain settings.

Gesture Function

Double‑tap Select an option or item on the screen.

Triple‑tap Zoom in or zoom out text and images.

Swipe right or swipe down Move to the next item on the screen.

Swipe left or swipe up Move to the previous item on the screen.

Pan Access parts of the zoomed image that are beyond the limits of the screen.

Note: This gesture requires the use of two ﬁngers to drag across a zoomed

image.

Swipe up then left Exit an application and return to the home screen.

Setting up and using the accessibility features 25

Gesture Function

Swipe down then left •Cancel a job.

•Go back to the previous setting.

•Exit the screen that appears without changing any setting or value.

Swipe up then down Repeat a spoken prompt.

Enabling Magniﬁcation mode

1From the control panel, press and hold the 5 key until you hear a voice message.

2Select Magniﬁcation mode.

3Select OK.

For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures” on page

25.

Adjusting the Voice Guidance speech rate

1From the home screen, select Settings > Device > Accessibility > Speech Rate.

2Select the speech rate.

Using the keyboard on the display

Do one or more of the following:

•Drag a ﬁnger over the key to announce the character.

•Lift the ﬁnger to enter or type the character in the ﬁeld.

•Select Backspace to delete characters.

•To hear the content in the input ﬁeld, select Tab, and then select Shift + Tab.

Enabling spoken passwords or personal identiﬁcation

numbers

1From the home screen, select Settings > Device > Accessibility > Speak Passwords/PINs.

2Enable the setting.

Setting up and using the accessibility features 26

Loading paper and specialty media

Setting the paper size and type

1From the control panel, navigate to:

Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source

For non-touch-screen printer models, press to navigate through the settings.

2Set the paper size and type.

Conﬁguring Universal paper settings

1From the control panel, navigate to:

Settings > Paper > Media Conﬁguration > Universal Setup

For non-touch-screen printer models, press to navigate through the settings.

2Conﬁgure the settings.

Loading the 250‑ or 550‑sheet tray

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

1Remove the tray.

Note: To avoid paper jams, do not remove trays while the printer is busy.

2Adjust the guides to match the size of the paper that you are loading.

Note: Use the indicators on the bottom of the tray to position the guides.

Loading paper and specialty media 27

3Flex, fan, and align the paper edges before loading.

4Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly

against the paper.

Loading paper and specialty media 28

•Do not slide paper into the tray.

•To avoid paper jams, make sure that the stack height is below the maximum paper ﬁll indicator.

•Load letterhead depending on whether an optional staple ﬁnisher is installed or not.

Without an optional staple ﬁnisher With an optional staple ﬁnisher

One‑sided printing One‑sided printing

Two‑sided printing Two‑sided printing

•When loading prepunched paper, make sure that the holes on the long edge of the paper are against

the right side of the tray.

One‑sided printing Two‑sided printing

Loading paper and specialty media 29

•Load envelopes with the ﬂap side up and against the left side of the tray.

Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated

linings, or self‑stick adhesives.

5Insert the tray.

6From the control panel, set the paper size and paper type to match the paper loaded.

Loading the 2100‑sheet tray

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

1Pull out the tray.

2Adjust the guides.

Loading A5‑size paper

aPull up and slide the width guide to the position for A5.

Loading paper and specialty media 30

bSqueeze and slide the length guide to the position for A5 until it clicks into place.

cRemove the A5 length guide from its holder.

dInsert the guide into its designated slot, and then press until it clicks into place.

Loading paper and specialty media 31

Loading A4‑, letter‑, legal‑, Oﬁcio‑, and folio‑size paper

aPull up and slide the width guide to the correct position for the size of the paper being loaded.

bIf the A5 length guide is still attached, then remove it. If the guide is not attached, then proceed to step

d on page 33.

cPlace the A5 length guide in its holder.

Loading paper and specialty media 32

dSqueeze, and then slide the length guide to the correct position for the size of the paper being loaded.

3Flex, fan, and align the paper edges before loading.

4Load the paper stack with the printable side facedown.

•Load letterhead depending on whether an optional staple ﬁnisher is installed or not.

Without an optional staple ﬁnisher With an optional staple ﬁnisher

One‑sided printing One‑sided printing

Loading paper and specialty media 33

Without an optional staple ﬁnisher With an optional staple ﬁnisher

Two‑sided printing Two‑sided printing

•When loading prepunched paper, make sure that the holes on the long edge of the paper are against

the right side of the tray.

One‑sided printing Two‑sided printing

5Insert the tray.

Note: Press down the paper stack while inserting the tray.

6From the control panel, set the paper size and paper type to match the paper loaded.

Loading paper and specialty media 34

Loading the multipurpose feeder

1Open the multipurpose feeder.

2Adjust the guide to match the size of the paper that you are loading.

3Flex, fan, and align the paper edges before loading.

4Load paper with the printable side faceup.

•Load letterhead depending on whether an optional staple ﬁnisher is installed or not.

Without an optional staple ﬁnisher With an optional staple ﬁnisher

One‑sided printing One‑sided printing

Loading paper and specialty media 35

Without an optional staple ﬁnisher With an optional staple ﬁnisher

Two‑sided printing Two‑sided printing

•When loading prepunched paper, make sure that the holes on the long edge of the paper are against

the right side of the paper guide.

One‑sided printing Two‑sided printing

•Load envelopes with the ﬂap side down and against the left side of the paper guide.

Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated

linings, or self‑stick adhesives.

5From the control panel, set the paper size and paper type to match the paper loaded.

Linking trays

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Settings > Paper > Tray Conﬁguration.

3Set the same paper size and paper type for the trays that you are linking.

4Save the settings.

5Click Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration.

6Set Tray Linking to Automatic.

7Save the settings.

To unlink trays, make sure that no trays have the same paper size and paper type settings.

Warning—Potential Damage: The temperature of the fuser varies according to the speciﬁed paper type. To

avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.

Loading paper and specialty media 36

Paper support

Supported paper sizes

Paper sizes supported by the printer

Paper size Standard

550‑sheet tray,

optional 250‑ or

550‑sheet tray

Optional

2100‑sheet tray

Multipurpose feeder Two‑sided

printing

210 x 297 mm (8.3 x 11.7 in.)

A5 LEF1

210 x 148 mm (8.3 x 5.8 in.)

A5 SEF1

148 x 210 mm (5.8 x 8.3 in.)

X X

105 x 148 mm (4.1 x 5.8 in.)

JIS B5

182 x 257 mm (7.2 x 10.1 in.)

Oﬁcio (Mexico)

216 x 340 mm (8.5 x 13.4 in.)

Statement

140 x 216 mm (5.5 x 8.5 in.)

Executive

184 x 267 mm (7.3 x 10.5 in.)

Letter

216 x 279 mm (8.5 x 11 in.)

Legal

216 x 356 mm (8.5 x 14 in.)

Folio

216 x 330 mm (8.5 x 13 in.)

Universal

105 x 148 mm (4.1 x 5.8 in.) to

216 x 356 mm (8.5 x 14 in.)

7 3/4 Envelope (Monarch)3

98 x 191 mm (3.9 x 7.5 in.)

X X

1 A5 long edge feed (LEF) is recommended over A5 short edge feed (SEF).

2 Envelopes wider than 101.6 mm (4.5 in.) may crease. This paper type must be tested for acceptability.

3 Envelopes are not supported on Lexmark MS725.

Paper support 37

Paper size Standard

550‑sheet tray,

optional 250‑ or

550‑sheet tray

Optional

2100‑sheet tray

Multipurpose feeder Two‑sided

printing

9 Envelope3

98 x 225 mm (3.9 x 8.9 in.)

X X

10 Envelope2,3

105 x 241 mm (4.1 x 9.5 in.)

X X

DL Envelope2,3

110 x 220 mm (4.3 x 8.7 in.)

X X

C5 Envelope2,3

162 x 229 mm (6.4 x 9 in.)

X X

B5 Envelope2,3

176 x 250 mm (6.9 x 9.8 in.)

X X

Other Envelope2,3

98.4 x 162 mm (3.9 x 6.4 in.) to

176 x 250 mm (6.9 x 9.8 in.)

X X

1 A5 long edge feed (LEF) is recommended over A5 short edge feed (SEF).

2 Envelopes wider than 101.6 mm (4.5 in.) may crease. This paper type must be tested for acceptability.

3 Envelopes are not supported on Lexmark MS725.

Paper sizes supported by the output options or ﬁnishers

Paper size Output

expander or

high‑capacity

output

expander

4‑bin mailbox Staple ﬁnisher Staple, hole punch ﬁnisher

Stack Staple Stack Staple Hole

punch

210 x 297 mm

(8.3 x 11.7 in.)

A5 LEF

210 x 148 mm

(8.3 x 5.8 in.)

A5 SEF

148 x 210 mm

(5.8 x 8.3 in.)

XXX

105 x 148 mm

(4.1 x 5.8 in.)

XXXXX

JIS B5

182 x 257 mm

(7.2 x 10.1 in.)

XXX

Paper support 38

Paper size Output

expander or

high‑capacity

output

expander

4‑bin mailbox Staple ﬁnisher Staple, hole punch ﬁnisher

Stack Staple Stack Staple Hole

punch

Oﬁcio (Mexico)

216 x 340 mm

(8.5 x 13.4 in.)

Statement

140 x 216 mm

(5.5 x 8.5 in.)

XXX

Executive

184 x 267 mm

(7.3 x 10.5 in.)

XXX

Letter

216 x 279 mm

(8.5 x 11 in.)

Legal

216 x 356 mm

(8.5 x 14 in.)

Folio

216 x 330 mm

(8.5 x 13 in.)

Universal

105 x 148 mm

(4.1 x 5.8 in.) to

216 x 356 mm

(8.5 x 14 in.)

XXXXX

7 3/4 Envelope

(Monarch)

98 x 191 mm

(3.9 x 7.5 in.)

X XXXXX

9 Envelope

98 x 225 mm

(3.9 x 8.9 in.)

X XXXXX

10 Envelope

105 x 241 mm

(4.1 x 9.5 in.)

X XXXXX

DL Envelope

110 x 220 mm

(4.3 x 8.7 in.)

X XXXXX

C5 Envelope

162 x 229 mm

(6.4 x 9 in.)

X XXXXX

Paper support 39

Paper size Output

expander or

high‑capacity

output

expander

4‑bin mailbox Staple ﬁnisher Staple, hole punch ﬁnisher

Stack Staple Stack Staple Hole

punch

B5 Envelope

176 x 250 mm

(6.9 x 9.8 in.)

X XXXXX

Other Envelopes

98.4 x 162 mm

(3.9 x 6.4 in.) to

176 x 250 mm

(6.9 x 9.8 in.)

X XXXXX

Supported paper types

Paper types supported by the printer

Paper type Standard

550‑sheet tray,

optional 250‑ or

550‑sheet tray

Optional

2100‑sheet tray

Multipurpose feeder Two‑sided printing

Plain paper

Card stock X

Transparency1X X

Labels X X

Vinyl Labels X X

Bond

Envelope X X

Rough Envelope X X

Letterhead

Preprinted

Colored Paper X

1 To prevent transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three

minutes.

Paper support 40

Paper type Standard

550‑sheet tray,

optional 250‑ or

550‑sheet tray

Optional

2100‑sheet tray

Multipurpose feeder Two‑sided printing

Light X

Heavy X

Rough/Cotton X

Custom Type [x] X

1 To prevent transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three

minutes.

Paper types supported by the output options or ﬁnishers

Paper type Output

expander or

high‑capacity

output

expander

4‑bin

mailbox

Staple ﬁnisher Staple, hole punch ﬁnisher

Stack Staple Stack Staple Hole punch

Plain paper

Card stock XXXXXX

Transparencies X X XX

Labels XXXXXX

Vinyl Labels XXXXXX

Bond

Envelope XXXXXX

Rough

Envelope

XXXXXX

Letterhead

Preprinted

Colored Paper XXXXXX

Light XXXXXX

Heavy XXXXXX

Paper support 41

Paper type Output

expander or

high‑capacity

output

expander

4‑bin

mailbox

Staple ﬁnisher Staple, hole punch ﬁnisher

Stack Staple Stack Staple Hole punch

Rough/Cotton XXXXXX

Custom Type [x] XXXXXX

Supported paper weights

Paper weights supported by the printer

Paper type and weight Standard

550‑sheet

tray, optional

250‑ or

550‑sheet tray

Optional

2100‑sheet

tray

Multipurpose feeder Two‑sided printing

Plain paper or Bond1

60–176 g/m² grain long

(16–47‑lb bond)

Card stock

203 g/m² grain long (125‑lb

bond)

Card stock

199 g/m² grain long (110‑lb

bond)

Card stock

176 g/m² grain long (65‑lb

bond)

Transparency

138–146 g/m² grain long

(37–39‑lb bond)

X X

Paper labels

180 g/m² (48‑lb bond)

Integrated forms2

140–175 g/m² (37–47‑lb

bond)

1 Grain short is preferred for paper over 176 g/m² (47 lb).

2Pressure‑sensitive area must enter the printer ﬁrst.

3 28‑lb bond envelopes are limited to 25% cotton content.

Paper support 42

Paper type and weight Standard

550‑sheet

tray, optional

250‑ or

550‑sheet tray

Optional

2100‑sheet

tray

Multipurpose feeder Two‑sided printing

Integrated forms

75–135 g/m² (20–36‑lb

bond)

Envelopes3

60–105 g/m² (16–28‑lb

bond)

1 Grain short is preferred for paper over 176 g/m² (47 lb).

2Pressure‑sensitive area must enter the printer ﬁrst.

3 28‑lb bond envelopes are limited to 25% cotton content.

Paper weights supported by the output options or ﬁnishers

Paper type and

weight

Output

expander or

high‑capacity

output

expander

4‑bin

mailbox

Staple ﬁnisher Staple, hole punch ﬁnisher

Stack Staple Stack Staple Hole punch

Plain paper or

Bond

60–176 g/m²

grain long (16–

47‑lb bond)

X X XX

Plain paper or

Bond

60–90 g/m²

grain long (16–

24‑lb bond)

Card stock

203 g/m² grain

long (125‑lb

bond)

X X XX

Card stock

199 g/m² grain

long (110‑lb

bond)

X X XX

Card stock

176 g/m² grain

long (65‑lb

bond)

XXXXXX

Paper support 43

Paper type and

weight

Output

expander or

high‑capacity

output

expander

4‑bin

mailbox

Staple ﬁnisher Staple, hole punch ﬁnisher

Stack Staple Stack Staple Hole punch

Card stock

163 g/m² grain

long (90‑lb

bond)

X X XX

Transparency

138–146 g/m²

grain long (37–

39‑lb bond)

X X XX

Paper labels

180 g/m² (48‑lb

bond)

XXXXXX

Integrated forms

140–175 g/m²

(37–47‑lb bond)

XXXXXX

Integrated forms

75–135 g/m²

(20–36‑lb bond)

XXXXXX

Envelopes

60–105 g/m²

(16–28‑lb bond)

XXXXXX

Paper support 44

Printing

Printing from a computer

Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the

document.

1From the document that you are trying to print, open the Print dialog.

2If necessary, adjust the settings.

3Print the document.

Printing from a mobile device

Printing from a mobile device using Lexmark Mobile Print

LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.

1Open the document, and then send or share the document to Lexmark Mobile Print.

Note: Some third‑party applications may not support the send or share feature. For more information, see

the documentation that came with the application.

2Select a printer.

3Print the document.

Printing from a mobile device using Google Cloud Print

Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print

to any Google Cloud Print‑ready printer.

1From the home screen of your mobile device, launch an enabled application.

2Tap Print, and then select a printer.

3Print the document.

Printing from a mobile device using Mopria Print Service

Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It

allows you to print directly to any Mopria‑certiﬁed printer.

Note: Before printing, make sure that the Mopria Print Service is enabled.

1From the home screen of your mobile device, launch a compatible application.

2Tap Print, and then select a printer.

3Print the document.

Printing 45

Printing from a mobile device using AirPrint

AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certiﬁed

printer.

Notes:

•This application is supported only in some Apple devices.

•This application is supported only in some printer models.

1From the home screen of your mobile device, launch a compatible application.

2Select an item to print, and then tap the share icon.

3Tap Print, and then select a printer.

4Print the document.

Printing from a ﬂash drive

1Insert the ﬂash drive.

Notes:

•If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive.

•If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the

display.

2From the display, touch the document that you want to print.

If necessary, conﬁgure other print settings.

3Send the print job.

To print another document, touch USB Drive.

Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or

the printer in the area shown while actively printing, reading, or writing from the memory device.

Printing 46

Supported ﬂash drives and ﬁle types

Flash drives

•Lexar JumpDrive S70 (16GB and 32GB)

•SanDisk Cruzer (16GB and 32GB)

•PNY Attache (16GB and 32GB)

Notes:

–The printer supports high‑speed USB ﬂash drives with full‑speed standard.

–USB ﬂash drives must support the File Allocation Table (FAT) system.

File types

Documents

•PDF (version 1.7 or earlier)

•HTML

•XPS

•Microsoft ﬁle formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)

Images

•.dcx

•.gif

•.JPEG or .jpg

•.bmp

•.pcx

•.TIFF or .tif

•.webp

Printing 47

Conﬁguring conﬁdential jobs

1From the control panel, navigate to:

Settings > Security > Conﬁdential Print Setup

For non‑touch‑screen printer models, press to navigate through the settings.

2Conﬁgure the settings.

Use To

Max Invalid PIN Set the number of times an invalid PIN can be entered.

Note: When the limit is reached, the print jobs for that user name are deleted.

Conﬁdential Job

Expiration

Set the expiration time for conﬁdential print jobs.

Note: Conﬁdential held jobs are stored in the printer until they are released or

deleted manually.

Repeat Job Expiration Set the expiration time for a repeat print job.

Note: Repeat held jobs are stored in the printer memory for reprinting.

Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining

copies.

Note: Verify jobs print one copy to check if it is satisfactory before printing the

remaining copies.

Reserve Job Expiration Set the expiration time that the printer stores print jobs.

Note: Reserve held jobs are automatically deleted after printing.

Require All Jobs to be

Held

Set the printer to hold all print jobs.

Printing conﬁdential and other held jobs

For Windows users

1With a document open, click File > Print.

2Click Properties, Preferences, Options, or Setup.

3Click Print and Hold.

4Select Use Print and Hold, and then assign a user name.

5Select the print job type (Conﬁdential, Repeat, Reserve, or Verify).

If the print job is conﬁdential, then enter a four‑digit PIN.

6Click OK or Print.

Printing 48

7From the printer home screen, release the print job.

•For conﬁdential print jobs, navigate to:

Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the

settings > Print

•For other print jobs, navigate to:

Held jobs > select your user name > select the print job > conﬁgure the settings > Print

For Macintosh users

1With a document open, choose File > Print.

If necessary, click the disclosure triangle to see more options.

2From the print options or Copies & Pages menu, choose Job Routing.

3Select the print job type (Conﬁdential, Repeat, Reserve, or Verify).

If the print job is conﬁdential, then assign a user name and a four‑digit PIN.

4Click OK or Print.

5From the printer home screen, release the print job.

•For conﬁdential print jobs, navigate to:

Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the

settings > Print

•For other print jobs, navigate to:

Held jobs > select your user name > select the print job > conﬁgure the settings > Print

Printing from a Cloud Connector proﬁle

1From the home screen, touch Cloud Connector.

2Select a cloud service provider, and then select a proﬁle.

Note: For more information on creating a Cloud Connector proﬁle, see “Creating a Cloud Connector

proﬁle” on page 20.

3Select a ﬁle.

Note: You cannot select an unsupported ﬁle.

4If necessary, change the settings.

5Tou ch Print.

Printing a font sample list

1From the control panel, navigate to:

Settings > Reports > Print > Print Fonts

For non-touch-screen printer models, press to navigate through the settings.

2Select a font sample.

Printing 49

Printing a directory list

From the control panel, navigate to:

Settings > Reports > Print > Print Directory

For non-touch-screen printer models, press to navigate through the settings.

Printing 50

Understanding the printer menus

Menu map

Device •Preferences

•Remote Operator Panel

•Notiﬁcations

•Power Management

•Information Sent to Lexmark

•Accessibility

•Restore Factory Defaults

•Maintenance

•Visible Home Screen Icons

•About this Printer

Print •Layout

•Setup

•Quality

•Job Accounting

•XPS

•PDF

•PostScript

•PCL

•HTML

•Image

Paper •Tray Conﬁguration •Media Conﬁguration

Network/Ports •Network Overview

•Wireless

•Ethernet

•TCP/IP

•SNMP

•IPSec

•802.1x

•LPD Conﬁguration

•HTTP/FTP Settings

•ThinPrint

•USB

•Google Cloud Print

USB Drive •Flash Drive Print

Security •Login methods

•Schedule USB Devices

•Security Audit Log

•Login Restrictions

•Conﬁdential Print Setup

•Solutions LDAP Settings

•Disk Encryption

•Erase Temporary Data Files

•Mobile Services Management

•Miscellaneous

Reports •Menu Settings Page

•Device

•Print

•Network

Help •Print All Guides

•Connection Guide

•Information Guide

•Media Guide

•Mono Quality Guide

•Moving Guide

•Print Quality Guide

•Supplies Guide

Troubleshooting •Print Quality Test Pages

Understanding the printer menus 51

Device

Preferences

Menu item Description

Display Language

[List of languages]

Set the language of the text that appears on the display.

Country/Region

[List of countries or regions]

Identify the country or region where the printer is conﬁgured

to operate.

Run initial setup

O*

Run the setup wizard.

Keyboard

Keyboard Type

[List of languages]

Select a language as a keyboard type.

Notes:

•All the Keyboard Type values may not appear or may

require special hardware to appear.

•This menu item appears only in some printer models.

Displayed information

Display Text 1 [IP Address*]

Display Text 2 [Date/Time*]

Custom Text 1

Custom Text 2

Specify the information to appear on the home screen.

Note: Custom Text 1 and Custom Text 2 appear only in some

printer models.

Date and Time

Conﬁgure

Current Date and Time

Manually Set Date and Time

Date Format [MM‑DD‑YYYY*]

Time Format [12 hour A.M./P.M.*]

Time Zone [GMT*]

Conﬁgure the printer date and time.

Date and Time

Network Time Protocol

Enable NTP [On*]

NTP Server

Enable Authentication

Conﬁgure the settings for Network Time Protocol (NTP).

Notes:

•Enable Authentication appears only in some printer

models.

•When Enable Authentication is set to MD5 key, Key ID

and Password appear.

Paper Sizes

U.S.*

Metric

Specify the unit of measurement for paper sizes.

Note: The country or region selected in the initial setup

wizard determines the initial paper size setting.

Screen Brightness

20–100% (100*)

Adjust the brightness of the display.

Note: This menu item appears only in some printer models.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 52

Menu item Description

Flash Drive Access

Enabled*

Disabled

Enable access to the ﬂash drive.

Note: This menu item appears only in some printer models.

Screen Timeout

5–300 (60*)

Set the idle time in seconds before the display shows the home

screen, or before the printer logs o a user account

automatically.

Note: An asterisk (*) next to a value indicates the factory default setting.

Remote Operator Panel

Menu item Description

External VNC Connection

Don’t Allow*

Allow

Connect an external Virtual Network Computing (VNC) client

to the remote control panel.

Authentication Type

None*

Standard Authentication

Set the authentication type when accessing the VNC client

server.

Note: When set to Standard Authentication, VNC Password

appears.

Note: An asterisk (*) next to a value indicates the factory default setting.

Notiﬁcations

Menu item Description

Error Lighting

O

On*

Set the indicator light to come on when a printer error occurs.

Note: This menu item appears only in some printer models.

Alarm Control

O

Single*

Continuous

Set the number of times that the alarm sounds when the printer

requires user intervention.

Note: This menu item appears only in some printer models.

Supplies

Show Supply Estimates

Show estimates*

Do not show estimates

Show the estimated status of the supplies.

Supplies

Cartridge Alarm

O

Single*

Continuous

Set the number of times that the alarm sounds when the toner

cartridge is low.

Note: This menu item appears only in some printer models.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 53

Menu item Description

E‑mail Alerts Setup

E‑mail Setup

Primary SMTP Gateway

Type the IP address or host name of the primary SMTP server

for sending e-mail.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Primary SMTP Gateway Port

1–65535 (25*)

Enter the port number of the primary SMTP server.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Secondary SMTP Gateway

Type the server IP address or host name of your secondary or

backup SMTP server.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Secondary SMTP Gateway Port

1–65535 (25*)

Enter the server port number of your secondary or backup

SMTP server.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

SMTP Timeout

5‑30 seconds (30*)

Specify how long before the printer times out if the SMTP

server does not respond.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Reply Address

Specify a reply address in the e‑mail.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Always use SMTP default Reply Address

O*

Use the SMTP default Reply Address.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Use SSL/TLS

Disabled*

Negotiate

Required

Send an e‑mail using an encrypted link.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Require Trusted Certiﬁcate

On*

O

Require a trusted certiﬁcate when accessing the SMTP server.

Note: This menu item appears only in some printer models.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 54

Menu item Description

E‑mail Alerts Setup

E‑mail Setup

SMTP Server Authentication

No authentication required*

NTLM

CRAM‑MD5

Digest‑MD5

Kerberos 5

Set the authentication type for the SMTP server.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Device‑Initiated E‑mail

None*

Use Device SMTP Credentials

Set whether credentials are required for device‑initiated

e‑mails.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

User‑Initiated E‑mail

None

Use Device SMTP Credentials

Use Session User ID and Password

Use Session E‑mail address and

Password*

Prompt user

Set whether credentials are required for user‑initiated e‑mails.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Use Active Directory Device Credentials

O

On*

Enable user credentials and group designations to connect to

the SMTP server.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Device Userid

Specify the user ID to connect to the SMTP server.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Device Password

Specify the password to connect to the SMTP server.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

Kerberos 5 REALM

Specify the realm for the Kerberos 5 authentication protocol.

Note: This menu item appears only in some printer models.

E‑mail Alerts Setup

E‑mail Setup

NTLM Domain

Specify the domain name for the NTLM security protocol.

Note: This menu item appears only in some printer models.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 55

Menu item Description

E‑mail Alerts Setup

E‑mail Setup

Disable “SMTP server not set up” error

O*

Disable an SMTP setup error message to appear on the

display.

Note: This menu item appears only in some printer models.

Error Prevention

Jam Assist

O

On*

Set the printer to ﬂush blank pages or pages with partial prints

automatically after a jammed page has been cleared.

Error Prevention

Auto Continue

O

On* (5 seconds)

Let the printer continue processing or printing a job

automatically after clearing certain printer conditions that

require user intervention.

Error Prevention

Auto Reboot

Reboot when idle

Reboot always*

Reboot never

Set the printer to restart when an error occurs.

Error Prevention

Auto Reboot

Max Auto Reboots

1–20 (2*)

Set the number of automatic reboots that the printer can

perform.

Error Prevention

Auto Reboot

Auto Reboot Window

1–525600 (720*)

Set the number of seconds before the printer performs an

automatic reboot.

Error Prevention

Auto Reboot

Auto Reboot Counter

Show a read‑only information of the reboot counter.

Error Prevention

Auto Reboot

Reset Auto Reboot Counter

Cancel

Continue

Reset Auto Reboot Counter.

Note: This menu item appears only in some printer models.

Error Prevention

Display Short Paper Error

Auto‑clear*

Set the printer to show a message when a short paper error

occurs.

Note: Short paper refers to the size of the paper loaded.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 56

Menu item Description

Error Prevention

Page Protect

O*

Set the printer to process the entire page into the memory

before printing it.

Jam Content Recovery

Jam Recovery

O

Auto*

Set the printer to reprint jammed pages.

Note: An asterisk (*) next to a value indicates the factory default setting.

Power Management

Menu item Description

Sleep Mode Proﬁle

Print With Display O

Display on when printing

Allow printing with display o*

Allow printing with the display turned o.

Timeouts

Sleep Mode

1–120 minutes (15*)

Set the idle time before the printer begins operating in Sleep

mode.

Timeouts

Hibernate Timeout

Disabled

1 hour

2 hours

3 hours

6 hours

1 day

2 days

3 days*

1 week

2 weeks

1 month

Set the time before the printer enters Hibernate mode.

Timeouts

Hibernate Timeout on Connection

Hibernate

Do Not Hibernate*

Set the printer to Hibernate mode even when an active

Ethernet connection exists.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 57

Menu item Description

Eco-Mode

O*

Energy

Energy/Paper

Paper

Minimize the use of energy, paper, or specialty media.

Note: Setting Eco‑Mode to Energy or Paper may aect

printer performance, but not print quality.

Schedule Power Modes

Schedules

Schedule the printer when to enter Sleep or Hibernate mode.

Note: This menu item appears only in some printer models.

Note: An asterisk (*) next to a value indicates the factory default setting.

Information Sent to Lexmark

Menu item Description

Information Sent to Lexmark

Supplies and Page Usage

(Anonymous)

Device Performance (Anonymous)

Device Interaction (Anonymous)

None of the Above

Send printer usage and performance information to Lexmark.

Note: Information Send Time and User Information ‑ Level appear only

when you select any of the settings in Information Sent to Lexmark,

except None of the Above.

Information Send Time

Start Time

Stop Time

User Information ‑ Level

Anonymous Session Information

Only*

Session Information with Generic User

Information

Session Information with Actual User

IDs

Accessibility

Note: This menu appears only in some printer models.

Menu item Description

Duplicate Key Strike Interval

0–5 (0*)

Set the interval in seconds during which the printer ignores duplicate key

presses on an attached keyboard.

Key Repeat Initial Delay

0.25–5 (1*)

Set the initial length of delay in seconds before a repeating key starts

repeating.

Note: This menu item appears only when a keyboard is attached to the

printer.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 58

Menu item Description

Key Repeat Rate

0.5–30 (30*)

Set the number of presses per second for a repeating key.

Note: This menu item appears only when a keyboard is attached to the

printer.

Prolong Screen Timeout

O*

Let the user remain in the same location and reset the Screen Timeout timer

when it expires instead of returning to the home screen.

Headphone Volume

1–10 (5*)

Adjust the headphone volume.

Note: This menu item appears only when a headphone is attached to the

printer.

Enable Voice Guidance When

Headphone Is Attached

O*

Enable Voice Guidance when a headphone is attached to the printer.

Speak Passwords/PINs

O*

Set the printer to read out loud passwords or personal identiﬁcation

numbers.

Note: This menu item appears only when a headphone or a speaker is

attached to the printer.

Speech Rate

Very Slow

Slow

Normal*

Fast

Faster

Very Fast

Rapid

Very Rapid

Fastest

Set the Voice Guidance speech rate.

Note: This menu item appears only when a headphone or a speaker is

attached to the printer.

Note: An asterisk (*) next to a value indicates the factory default setting.

Restore Factory Defaults

Menu item Description

Restore Settings

Restore all settings

Restore printer settings

Restore network settings

Restore app settings

Restore the printer factory default settings.

Note: Restore app settings appears only in some printer models.

Understanding the printer menus 59

Maintenance

Conﬁg Menu

Menu item Description

USB Conﬁguration

USB PnP

Change the USB driver mode of the printer to improve its

compatibility with a personal computer.

USB Conﬁguration

USB Speed

Full

Auto*

Set the USB port to run at full speed and disable its high‑speed

capabilities.

Tray Conﬁguration

Tray Linking

Automatic*

O

Set the printer to link the trays that have the same paper type

and paper size settings.

Tray Conﬁguration

Show Tray Insert Message

O

Only for unknown sizes*

Always

Set the printer to show the Tray Insert message.

Tray Conﬁguration

A5 Loading

Short Edge*

Long Edge

Specify the page orientation when loading for A5 paper size.

Tray Conﬁguration

Paper Prompts

Auto*

Multipurpose Feeder

Manual Paper

Envelope Prompts

Auto*

Multipurpose Feeder

Manual Envelope

Set the paper source that the user will ﬁll when a prompt to

load paper or envelope appears.

Note: For Multipurpose Feeder to appear, set Conﬁgure MP

to Cassette from the Paper menu.

Tray Conﬁguration

Action for Prompts

Prompt user*

Continue

Use current

Set the printer to resolve paper- or envelope-related change

prompts.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 60

Menu item Description

Reports

Menu Settings Page

Event Log

Event Log Summary

HealthCheck Statistics

Print reports about printer menu settings, printer events, and

event logs.

Supply Usage And Counters

Clear Supply Usage History

Reset Black Cartridge Counter

Reset Black Imaging Unit Counter

Reset Black Developer Unit Counter

Reset Maintenance Counter

Reset the supply page counter or view the total printed pages.

Printer Emulations

PPDS Emulation

O*

Set the printer to recognize and use the PPDS data stream.

Print Conﬁguration

Font Sharpening

0–150 (24*)

Set a text point-size value below which the high‑frequency

screens are used when printing font data.

For example, if the value is 24, then all fonts sized 24 points or

less use the high‑frequency screens.

Print Conﬁguration

Print Density

1–5 (3*)

Adjust the toner density when printing or copying documents.

Device Operations

Quiet Mode

O*

Set the amount of noise that the printer produces.

Note: Enabling this setting slows the printer performance.

Device Operations

Safe Mode

O*

Set the printer to operate in a special mode, in which it attempts

to continue oering as much functionality as possible, despite

known issues.

For example, when set to On, and the duplex motor is

nonfunctional, the printer performs one‑sided printing of the

documents even if the job is two‑sided printing.

Device Operations

Clear Custom Status

O

On*

Erase user‑deﬁned strings for the Default or Alternate custom

messages.

Device Operations

Clear all remotely‑installed messages

Erase messages that were remotely installed.

Device Operations

Automatically Display Error Screens

On*

O

Show existing error messages on the display after the printer

remains inactive on the home screen for a length of time equal

to the Screen Timeout setting.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 61

Menu item Description

Device Operations

Custom Supply Levels

O*

Let printservice read and edit values from the Embedded Web

Server.

Note: An asterisk (*) next to a value indicates the factory default setting.

Out of Service Erase

Menu item Description

Out of Service Erase

Memory Last Sanitized

Hard Disk Last Sanitized

Show information on when the printer memory or hard disk was

last sanitized.

Note: Hard Disk Last Sanitized appears only in printers with a

hard disk installed.

Out of Service Erase

Sanitize all information on nonvolatile

memory

Sanitize all information on hard disk

Erase all printer and network settings

Clear all settings and applications that are stored in the printer

memory or hard disk.

Note: Sanitize all information on hard disk appears only in

printers with a hard disk installed.

Visible Home Screen Icons

Note: This menu appears only in some printer models.

Menu Description

Status/Supplies

Job Queue

Change Language

Address Book

Bookmarks

Held Jobs

USB

App Proﬁles

Display Customization

Eco‑Settings

Specify which icons to show on the home screen.

About this Printer

Menu item Description

Asset Tag Show the serial number of the printer.

Printer’s Location Identify the printer location. Maximum length is 63 characters.

Contact Personalize the printer name. Maximum length is 63 characters.

Export Conﬁguration File to USB Export conﬁguration ﬁles to a ﬂash drive.

Understanding the printer menus 62

Menu item Description

Export Compressed Logs to USB Export compressed log ﬁles to a ﬂash drive.

Layout

Menu item Description

Sides

1‑sided*

2‑sided

Specify whether to print on one side or two sides of the paper.

Flip Style

Long Edge*

Short Edge

Determine which side of the paper (long edge or short edge) is bound when

performing two‑sided printing.

Note: Depending on the option selected, the printer automatically osets

each printed information of the page to bind the job correctly.

Blank Pages

Do Not Print*

Print blank pages that are included in a print job.

Collate

O [1,1,1,2,2,2]*

On [1,2,1,2,1,2]

Keep the pages of a print job stacked in sequence, particularly when printing

multiple copies of the job.

Separator Sheets

None*

Between Copies

Between Jobs

Between Pages

Insert blank separator sheets when printing.

Separator Sheet Source

Tray [x] (1*)

Multipurpose Feeder

Specify the paper source for the separator sheet.

Note: The multipurpose feeder is available only in some printer models.

Pages per Side

O*

2 pages per side

3 pages per side

4 pages per side

6 pages per side

9 pages per side

12 pages per side

16 pages per side

Print multiple page images on one side of a sheet of paper.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 63

Menu item Description

Pages per Side Ordering

Horizontal*

Reverse Horizontal

Vertical

Reverse Vertical

Specify the positioning of multiple page images when using Pages per Side.

Note: The positioning depends on the number of page images and their

page orientation.

Pages per Side Orientation

Auto*

Landscape

Portrait

Specify the orientation of a multiple‑page document when using Pages per

Side.

Pages per Side Border

None*

Solid

Print a border around each page image when using Pages per Side.

Copies

1–9999 (1*)

Specify the number of copies for each print job.

Print Area

Normal*

Fit to page

Whole Page

Set the printable area on a sheet of paper.

Note: An asterisk (*) next to a value indicates the factory default setting.

Setup

Menu item Description

Printer Language

PCL Emulation

PS Emulation*

Set the printer language.

Note: Setting a printer language default does not prevent a software

program from sending print jobs that use another printer language.

Job Waiting

O*

Preserve print jobs requiring supplies so that jobs not requiring the missing

supplies can print.

Note: This menu item appears only when a printer hard disk is installed.

Job Hold Timeout

0–255 (30*)

Set the time in seconds that the printer waits for user intervention before

it holds jobs that require unavailable resources and continues to print other

jobs in the print queue.

Note: This menu item appears only when a printer hard disk is installed.

Download Target

RAM*

Disk

Specify where to save all permanent resources, such as fonts and macros,

that have been downloaded to the printer.

Note: This menu item appears only when a printer hard disk is installed.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 64

Menu item Description

Resource Save

O*

Determine what the printer does with downloaded resources, such as

fonts and macros, when it receives a job that requires more than the

available memory.

Notes:

•When set to O, the printer retains downloaded resources only until

memory is needed. Resources associated with the inactive printer

language are deleted.

•When set to On, the printer preserves all the permanent

downloaded resources across all language switches. When

necessary, the printer shows memory full messages instead of

deleting permanent resources.

Print All Order

Alphabetical*

Newest First

Oldest First

Specify the order in which held and conﬁdential jobs are printed when Print

All is selected.

Note: This menu item appears only when a printer hard disk is installed.

Note: An asterisk (*) next to a value indicates the factory default setting.

Quality

Menu item Description

Print Resolution

300 dpi

600 dpi*

1200 dpi

1200 Image Q

2400 Image Q

Set the resolution for the text and images on the printed output.

Note: Resolution is determined in dots per inch or image quality.

Pixel Boost

O*

Fonts

Horizontally

Vertically

Both directions

Isolated

Enable more pixels to print in clusters for clarity, in order to enhance text and

images.

Toner Darkness

1–10 (8*)

Determine the lightness or darkness of text images.

Halftone

Normal*

Detail

Enhance the printed output to have smoother lines with sharper edges.

Brightness

‑6 to 6 (0*)

Adjust the brightness of the printed output.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 65

Menu item Description

Contrast

0 to 5 (0*)

Adjust the contrast of the printed output.

Gray Correction

Auto*

O

Adjust the contrast enhancement applied to images.

Note: An asterisk (*) next to a value indicates the factory default setting.

Job Accounting

Note: This menu appears only when a printer hard disk is installed.

Menu item Description

Job Accounting

O*

Set the printer to create a log of the print jobs that it receives.

Accounting Log Frequency

Daily

Weekly

Monthly*

Specify how often the printer creates a log ﬁle.

Log Action at End of Frequency

None*

E‑mail Current Log

E‑mail & Delete Current Log

Post Current Log

Post & Delete Current Log

Specify how the printer responds when the frequency threshold expires.

Note: The value deﬁned in Accounting Log Frequency determines when this

action is triggered.

Log Near Full Level

O*

Specify the maximum size of the log ﬁle before the printer executes the Log

Action at Near Full.

Log Action at Near Full

None*

E‑mail Current Log

E‑mail & Delete Current Log

E‑mail & Delete Oldest Log

Post Current Log

Post & Delete Current Log

Post & Delete Oldest Log

Delete Current Log

Delete Oldest Log

Delete All But Current

Delete All Logs

Specify how the printer responds when the hard disk is nearly full.

Note: The value deﬁned in Log Near Full Level determines when this action

is triggered.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 66

Menu item Description

Log Action at Full

None*

E‑mail & Delete Current Log

E‑mail & Delete Oldest Log

Post & Delete Current Log

Post & Delete Oldest Log

Delete Current Log

Delete Oldest Log

Delete All But Current

Delete All Logs

Specify how the printer responds when disk usage reaches the maximum limit

(100MB).

URL to Post Log Specify where the printer posts job accounting logs.

E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs.

Log File Preﬁx Specify the preﬁx for the log ﬁle name.

Note: The current host name deﬁned in the TCP/IP menu is used as the

default log ﬁle preﬁx.

Note: An asterisk (*) next to a value indicates the factory default setting.

XPS

Menu item Description

Print Error Pages

O*

Print a test page that contains information on errors, including XML markup

errors.

Minimum Line Width

1–30 (2*)

Set the minimum stroke width.

Notes:

•Jobs printed in 1200 dpi use the value directly.

•Jobs printed in 4800 CQ use half the value.

Note: An asterisk (*) next to a value indicates the factory default setting.

PDF

Menu item Description

Scale to Fit

O*

Scale the page content to ﬁt the selected paper size.

Annotations

Do Not Print*

Specify whether to print annotations in the PDF.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 67

PostScript

Menu item Description

Print PS Error

O*

Print a page that contains the PostScript error.

Note: When an error occurs, processing of the job stops, the printer

prints an error message, and the rest of the print job is ﬂushed.

Lock PS Startup Mode

O*

Disable the PostScript SysStart ﬁle.

Image Smoothing

O*

Enhance the contrast and sharpness of low‑resolution images.

Note: This setting has no eect on images with a resolution of 300 dpi or

higher.

Wait Timeout

Disabled

15‑65535 (40*)

Set the printer to wait for more data before canceling a print job.

Note: An asterisk (*) next to a value indicates the factory default setting.

PCL

Menu item Description

Font Source

Resident*

Disk

Flash

All

Choose the source which contains the default font selection.

Notes:

•Flash and Disk appear only in some printer models.

•For Flash and Disk to appear, make sure that they are not read‑ or

write‑protected.

Font Name

[List of available fonts] (Courier*)

Select a font from the speciﬁed font source.

Symbol Set

[List of available symbol set] (10U

PC‑8*)

Specify the symbol set for each font name.

Note: A symbol set is a set of alphabetic and numeric characters,

punctuation, and special symbols. Symbol sets support the dierent

languages or speciﬁc programs such as math symbols for scientiﬁc text.

Pitch

0.08–100 (10*)

Specify the pitch for ﬁxed or monospaced fonts.

Note: Pitch refers to the number of ﬁxed‑space characters in a horizontal

inch of type.

Orientation

Portrait*

Landscape

Specify the orientation of text and graphics on the page.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 68

Menu item Description

Lines per Page

1–255

Specify the number of lines of text for each page printed through the PCL®

datastream.

Notes:

•This menu item activates vertical escapement that causes the

selected number of requested lines to print between the default

margins of the page.

•60 is the U.S. factory default setting. 64 is the international factory

default setting.

PCL5 Minimum Line Width

1–30 (2*)

Set the initial minimum stroke width.

Notes:

•Jobs printed in 1200 dpi use the value directly.

•Jobs printed in 4800CQ use half the value.

PCLXL Minimum Line Width

1–30 (2*)

A4 Width

198 mm*

203 mm

Set the width of the logical page on A4‑size paper.

Note: Logical page is the space on the physical page where data is

printed.

Auto CR after LF

O*

Set the printer to perform a carriage return after a line feed control

command.

Note: Carriage return is a mechanism that commands the printer to move

the position of the cursor to the ﬁrst position on the same line.

Auto LF after CR

O*

Set the printer to perform a line feed after a carriage return control

command.

Tray Renumber

Assign MP Feeder

Assign Tray [x]

Assign Manual Paper

Assign Manual Envelope

Conﬁgure the printer to work with a dierent print driver or custom

application that uses a dierent set of source assignments to request a

given paper source.

Choose from the following options:

O*—The printer uses the factory default paper source assignments.

None—The paper source ignores the Select Paper Feed command.

0–199—Select a numeric value to assign a custom value to a paper

source.

Note: The multipurpose feeder is available only in some printer models.

Tray Renumber

View Factory Defaults

Show the factory default value assigned for each paper source.

Tray Renumber

Restore Defaults

Restore the tray renumber values to their factory defaults.

Print Timeout

O

On* [90]

Set the printer to end a print job after it has been idle for the speciﬁed

amount of time in seconds.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 69

HTML

Menu item Description

Font Name

[List of fonts] (Times*)

Set the font to use for HTML documents.

Font Size

1–255 (12*)

Set the font size to use for HTML documents.

Scale

1–400% (100*)

Scale HTML documents.

Orientation

Portrait*

Landscape

Set the page orientation for HTML documents.

Margin Size

8–255 mm (19*)

Set the page margin for HTML documents.

Backgrounds

Do Not Print

Print*

Print background information or graphics for HTML documents.

Note: An asterisk (*) next to a value indicates the factory default setting.

Image

Menu item Description

Auto Fit

O

On*

Select the best available paper size and orientation setting for an image.

Note: When set to On, this menu item overrides the scaling and orientation

settings for the image.

Invert

O*

Invert bitonal monochrome images.

Note: This menu item does not apply to GIF or JPEG image formats.

Scaling

Best Fit*

Anchor Top Left

Anchor Center

Fit Height/Width

Fit Height

Fit Width

Adjust the image to ﬁt the printable area.

Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.

Orientation

Portrait*

Landscape

Reverse Portrait

Reverse Landscape

Specify the orientation of text and graphics on the page.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 70

Paper

Tray Conﬁguration

Menu item Description

Default Source

Tray [x] (1*)

Multipurpose Feeder

Manual Paper

Manual Envelope

Set the paper source for all print jobs.

Note: Multipurpose Feeder only appears when Conﬁgure MP is set to

Cassette.

Paper Size/Type

Tray [x]

Multipurpose Feeder

Manual Paper

Manual Envelope

Specify the paper size or paper type loaded in each paper source.

Substitute Size

O

Letter/A4

All Listed*

Set the printer to substitute a speciﬁed paper size if the requested size is not

loaded in any paper source.

Notes:

•O prompts the user to load the required paper size.

•Letter/A4 prints A4‑size document on letter when loading letter and

letter‑size jobs on A4 paper size when loading letter.

•All Listed substitutes Letter/A4.

Conﬁgure MP

Cassette*

Manual

First

Set the printer when to pick paper loaded in the multipurpose feeder.

Notes:

•When set to Cassette, the printer treats the multipurpose feeder like a

tray.

•When set to Manual, the printer treats the multipurpose feeder like a

manual feeder.

•When set to First, the printer picks paper from the multipurpose feeder

until it is empty, regardless of the required paper source or paper size.

Note: An asterisk (*) next to a value indicates the factory default setting.

Media Conﬁguration

Universal Setup

Menu item Description

Units of Measure

Inches

Millimeters

Specify the unit of measurement for the universal paper.

Note: Inches is the U.S. factory default setting. Millimeters is the

international factory default setting.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 71

Menu item Description

Portrait Width

3–14.17 inches (8.50*)

76–359.91 mm (216*)

Set the portrait width of the universal paper.

Portrait Height

3–14.17 inches (14*)

76–359.91 mm (356*)

Set the portrait height of the universal paper.

Feed Direction

Short Edge*

Long Edge

Set the printer to pick paper from the short edge or long edge

direction.

Note: Long Edge appears only when the longest edge is shorter

than the maximum width supported.

Note: An asterisk (*) next to a value indicates the factory default setting.

Media Types

Menu item Description

Plain

Card Stock

Transparency

Recycled

Labels

Vinyl Labels

Bond

Envelope

Rough Envelope

Letterhead

Preprinted

Colored Paper

Light

Heavy

Rough/Cotton

Custom Type [x]

Specify the texture, weight, and orientation of the paper loaded.

USB Drive

Flash Drive Print

Menu item Description

Number of Copies

1–9999 (1*)

Set the number of copies.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 72

Menu item Description

Paper Source

Tray [x] (1*)

Multipurpose Feeder

Manual Paper

Manual Envelope

Set the paper source for the print job.

Collate

(1,1,1)(2,2,2)

(1,2,3)(1,2,3)*

Print multiple copies in sequence.

Sides

1‑Sided*

2‑Sided

Specify whether to print on one side or two sides of the paper.

Flip Style

Long Edge*

Short Edge

Determine which side of the paper (long edge or short edge) is bound when

performing two‑sided printing.

Note: Depending on the option selected, the printer automatically osets each

printed information of the page to bind the job correctly.

Pages per Side

O*

[n] pages per side

Print multiple page images on one side of a sheet of paper.

Pages per Side Ordering

Horizontal*

Reverse Horizontal

Reverse Vertical

Vertical

Specify the positioning of multiple page images when using Pages per Side.

Note: The positioning depends on the number of page images and their page

orientation.

Pages per Side Orientation

Auto*

Landscape

Portrait

Specify the orientation of a multiple‑page document when using Pages per Side.

Pages per Side Border

None*

Solid

Print a border around each page image when using Pages per Side.

Separator Sheets

O*

Between Copies

Between Jobs

Between Pages

Specify whether to insert blank separator sheets when printing.

Separator Sheet Source

Tray [x] (1*)

Multipurpose Feeder

Specify the paper source for the separator sheet.

Note: For Multipurpose Feeder to appear, set Conﬁgure MP to Cassette from the

Paper menu.

Blank Pages

Do Not Print*

Specify whether to print blank pages in a print job.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 73

Network/Ports

Network Overview

Menu item Description

Active Adapter

Auto*

Standard Network

Specify how a network is connected.

Network Status Show the connection status of the printer network.

Display Network Status on

Printer

On*

O

Show the network status on the display.

Speed, Duplex Show the speed of the currently active network card.

IPv4 Show the IPv4 address.

All IPv6 Addresses Show all IPv6 addresses.

Reset Print Server Reset all active network connections to the printer.

Note: This setting removes all network conﬁguration settings.

Network Job Timeout

O

On* (90 seconds)

Set the time before the printer cancels a network print job.

Banner Page

O*

Print a banner page.

Note: An asterisk (*) next to a value indicates the factory default setting.

Wireless

Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless

network adapter.

Menu item Description

Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant.

Understanding the printer menus 74

Menu item Description

Setup On Printer Panel

Choose Network

Add Wi‑Fi Network

Network Name

Network Mode

Infastructure

Wireless Security Mode

Disabled*

WEP

WPA2/WPA - Personal

WPA2 - Personal

802.1x - RADIUS

Conﬁgure the Wi‑Fi connection using the control panel.

Note: 802.1x - RADIUS can be conﬁgured only from the Embedded

Web Server.

Wi‑Fi Protected Setup

WPS Auto Detect

O

On*

Start Push Button Method

Start PIN Method

Establish a Wi‑Fi network and enable network security.

Notes:

•WPS Auto Detect appears only when the Wireless Security

Mode is set to WEP.

•Start Push-Button Method connects the printer to a Wi‑Fi

network when buttons on both the printer and the access point

(wireless router) are pressed within a given time.

•Start PIN Method connects the printer to a Wi‑Fi network when

a PIN on the printer is entered into the wireless settings of the

access point.

Network Mode

BSS Type

Infrastructure*

Specify the network mode.

Enable Wi‑Fi Direct

O*

Enable Wi-Fi Direct‑capable devices to connect directly to the printer.

Compatibility

802.11b/g/n (2.4GHz)*

802.11a/b/g/n/ac (2.4GHz/5GHz)

802.11a/n/ac (5GHz)

Specify the standard for the Wi‑Fi network.

Note: 802.11a/b/g/n/ac (2.4GHz/5GHz) and 802.11a/n/ac (5GHz) only

appear when a Wi‑Fi option is installed.

Wireless Security Mode

Disabled*

WEP

WPA2/WPA-Personal

WPA2-Personal

802.1x - RADIUS

Set the security mode for connecting the printer to Wi‑Fi devices.

Note: 802.1x - RADIUS can be conﬁgured only from the Embedded

Web Server.

WEP Authentication Mode

Auto*

Open

Shared

Set the type of Wireless Encryption Protocol (WEP) for the printer.

Note: This menu item appears only when the Wireless Security

Mode is set to WEP.

Set WEP Key Specify a WEP password for secure Wi‑Fi connection.

Understanding the printer menus 75

Menu item Description

WPA2/WPA Personal

AES

Enable Wi‑Fi security through Wi-Fi Protected Access (WPA).

Note: This menu item appears only when the Wireless Security

Mode is set to WPA2/WPA-Personal.

Set Pre‑Shared Key Set the password for secure Wi‑Fi connection.

WPA2-Personal

AES

Enable Wi‑Fi security through WPA2.

Note: This menu item appears only when the Wireless Security

Mode is set to WPA2-Personal.

802.1x Encryption Mode

WPA+

WPA2*

Enable Wi‑Fi security through 802.1x standard.

Notes:

•This menu item appears only when the Wireless Security Mode

is set to 802.1x - RADIUS.

•802.1x - RADIUS can be conﬁgured only from the Embedded

Web Server.

IPv4

Enable DHCP

On*

O

Set Static IP Address

IP Address

Netmask

Gateway

Enable and conﬁgure IPv4 settings in the printer.

IPv6

Enable IPv6

On*

O

Enable DHCPv6

O*

Stateless Address Autoconﬁguration

On*

O

DNS Server Address

Manually Assigned IPv6 Address

Manually Assigned IPv6 Router

Address Preﬁx

All IPv6 Addresses

All IPv6 Router Addresses

Enable and conﬁgure IPv6 settings in the printer.

Network Address

UAA

LAA

View the network addresses.

Understanding the printer menus 76

Menu item Description

PCL SmartSwitch

O

On*

Set the printer to switch automatically to PCL emulation when a print

job requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is o, then the printer does not examine

incoming data and uses the default printer language speciﬁed in

the Setup menu.

PS SmartSwitch

O

On*

Set the printer to switch automatically to PS emulation when a print

job requires it, regardless of the default printer language.

Note: If PS SmartSwitch is o, then the printer does not examine

incoming data and uses the default printer language speciﬁed in

the Setup menu.

Job Buering

O*

Temporarily store print jobs in the printer hard disk before printing.

Note: This menu item appears only when a hard disk is installed.

Mac Binary PS

Auto*

O

Set the printer to process Macintosh binary PostScript print jobs.

Notes:

•On processes raw binary PostScript print jobs.

•O ﬁlters print jobs using the standard protocol.

Ethernet

Menu item Description

Network Speed Show the speed of an active network adapter.

IPv4

Enable DHCP

On*

O

Enable Dynamic Host Conﬁguration Protocol (DHCP).

Note: DHCP is a standard protocol that allows a server to dynamically

distribute IP addressing and conﬁguration information to clients.

IPv4

Set Static IP Address

IP Address

Netmask

Gateway

Set the static IP address of your printer.

IPv6

Enable IPv6

O

On*

Enable IPv6 in the printer.

IPv6

Enable DHCPv6

O*

Enable DHCPv6 in the printer.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 77

Menu item Description

IPv6

Stateless Address

Autoconﬁguration

O

On*

Set the network adapter to accept the automatic IPv6 address conﬁguration

entries provided by a router.

IPv6

DNS Server Address

Specify the DNS server address.

IPv6

Manually Assigned IPv6

Address

Assign the IPv6 address.

IPv6

Manually Assigned IPv6 Router

Assign the IPv6 address.

IPv6

Address Preﬁx

0–128 (64*)

Specify the address preﬁx.

IPv6

All IPv6 Addresses

Show all IPv6 addresses.

IPv6

All IPv6 Router Addresses

Show all IPv6 router addresses.

Network Address

UAA

LAA

Show the printer Media Access Control (MAC) addresses: Locally Administered

Address (LAA) and Universally Administered Address (UAA).

Note: You can change the printer LAA manually.

PCL SmartSwitch

O

On*

Set the printer to switch automatically to PCL emulation when a print job

requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

PS SmartSwitch

O

On*

Set the printer to switch automatically to PS emulation when a print job requires

it, regardless of the default printer language.

Note: If PS SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

Job Buering

O

On*

Temporarily store jobs on the printer hard disk before printing.

Notes:

•This menu item appears only when a hard disk is installed.

•This menu item appears only in some printer models.

Mac Binary PS

Auto*

O

Set the printer to process Macintosh binary PostScript print jobs.

Notes:

•On processes raw binary PostScript print jobs.

•O ﬁlters print jobs using the standard protocol.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 78

Menu item Description

Energy Ecient Ethernet

O

On*

Reduce power consumption when the printer does not receive data from the

Ethernet network.

Note: An asterisk (*) next to a value indicates the factory default setting.

TCP/IP

Note: This menu appears only in network printers or printers attached to print servers.

Menu item Description

Set Hostname Set the current TCP/IP host name.

Domain Name Set the domain name.

Note: This menu item appears only in some printer models.

Allow DHCP/BOOTP to update

NTP server

O

On*

Allow the DHCP and BOOTP clients to update the NTP settings of the printer.

Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.

Note: This menu item appears only in some printer models.

Enable Auto IP

O

On*

Assign an IP address automatically.

DNS Server Address Specify the current Domain Name System (DNS) server address.

Backup DNS Server Address Specify the backup DNS server addresses.

Backup DNS Server Address 2

Backup DNS Server Address 3

Domain Search Order Specify a list of domain names to locate the printer and its resources that reside

in dierent domains on the network.

Note: This menu item appears only in some printer models.

Enable DDNS

O

On*

Update the Dynamic DNS settings.

DDNS TTL Specify the current DDNS settings.

Default TTL

DDNS Refresh Time

Enable mDNS

O

On*

Update multicast DNS settings.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 79

Menu item Description

WINS Server Address Specify a server address for Windows Internet Name Service (WINS).

Enable BOOTP

O*

Allow the BOOTP to assign a printer IP address.

Restricted Server List Specify an IP address for the TCP connections.

Notes:

•Use a comma to separate each IP address.

•You can add up to 50 IP addresses.

Restricted Server List Options

Block All Ports*

Block Printing Only

Block Printing and HTTP Only

Specify how the IP addresses in the list can access the printer functionality.

MTU Specify a maximum transmission unit (MTU) parameter for the TCP connections.

Raw Print Port

1–65535 (9100*)

Specify a raw port number for printers connected on a network.

Outbound Trac Maximum

Speed

O*

Enable the printer maximum transfer rate.

Enhanced TLS Security

O*

Enhance printer privacy and data integrity.

Note: An asterisk (*) next to a value indicates the factory default setting.

SNMP

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

SNMP Versions 1 and 2c

Enabled

O

On*

Allow SNMP Set

O

On*

Enable PPM MIB

O

On*

SNMP Community

Conﬁgure Simple Network Management Protocol (SNMP) versions 1

and 2c to install print drivers and applications.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 80

Menu item Description

SNMP Version 3

Enabled

O

On*

Set Read/Write Credentials

User Name

Password

Set Read‑only Credentials

User Name

Password

Authentication Hash

MD5

SHA1*

Minimum Authentication Level

No Authentication, No Privacy

Authentication, No Privacy

Authentication, Privacy*

Privacy Algorithm

DES

AES‑128*

Conﬁgure SNMP version 3 to install and update the printer security.

Note: An asterisk (*) next to a value indicates the factory default setting.

IPSec

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

Enable IPSec

O*

Enable Internet Protocol Security (IPSec).

Base Conﬁguration

Default*

Compatibility

Secure

Set the IPSec base conﬁguration.

Note: This menu item appears only when Enable IPSec is set to

On.

IPSec Device Certiﬁcate Specify an IPSec certiﬁcate.

Note: This menu item appears only when Base Conﬁguration is set

to Compatibility.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 81

Menu item Description

Pre‑Shared Key Authenticated

Connections

Host [x]

Address

Key

Conﬁgure the authenticated connections of the printer.

Note: These menu items appear only when Enable IPSec is set to

On.

Certiﬁcate Authenticated Connections

Host [x] Address[/subnet]

Address[/subnet]

Note: An asterisk (*) next to a value indicates the factory default setting.

802.1x

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

Active

O*

Let the printer join networks that require authentication before

allowing access.

Note: To conﬁgure the settings of this menu item, access the

Embedded Web Server.

Note: An asterisk (*) next to a value indicates the factory default setting.

LPD Conﬁguration

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

LPD Timeout

0–65535 seconds (90*)

Set the time‑out value to stop the Line Printer Daemon (LPD) server

from waiting indeﬁnitely for hung or invalid print jobs.

LPD Banner Page

O*

Print a banner page for all LPD print jobs.

Note: A banner page is the ﬁrst page of a print job used as a

separator of print jobs and to identify the originator of the print job

request.

LPD Trailer Page

O*

Print a trailer page for all LPD print jobs.

Note: A trailer page is the last page of a print job.

LPD Carriage Return Conversion

O*

Enable carriage return conversion.

Note: Carriage return is a mechanism that commands the printer to

move the position of the cursor to the ﬁrst position on the same

line.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 82

HTTP/FTP Settings

Note: This menu appears only in network printers or printers attached to print servers.

Menu item Description

Enable HTTP Server

O

On*

Access the Embedded Web Server to monitor and manage the printer.

Enable HTTPS

O

On*

Conﬁgure the Hypertext Transfer Protocol Secure (HTTPS) settings.

Enable FTP/TFTP

O

On*

Send ﬁles using FTP.

Local Domains Specify domain names for HTTP and FTP servers.

Note: This menu item appears only in some printer models.

HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings.

Note: These menu items appear only in some printer models.

FTP Proxy IP Address

HTTP Default IP Port

1–65535 (80*)

HTTPS Device Certiﬁcate

FTP Default IP Port

1–65535 (21*)

Timeout for HTTP/FTP

Requests

1–299 (30*)

Specify the amount of time before the server connection stops.

Retries for HTTP/FTP Requests

1–299 (3*)

Set the number of retries to connect to the HTTP/FTP server.

Note: An asterisk (*) next to a value indicates the factory default setting.

ThinPrint

Menu item Description

Enable ThinPrint

O

On*

Print using ThinPrint.

Port Number

4000–4999 (4000*)

Set the port number for the ThinPrint server.

Bandwidth (bits/sec)

100–1000000 (0*)

Set the speed to transmit data in a ThinPrint environment.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 83

Menu item Description

Packet Size (kbytes)

0–64000 (0*)

Set the packet size for data transmission.

Note: An asterisk (*) next to a value indicates the factory default setting.

USB

Note: This menu appears only in some printer models.

Menu item Description

PCL SmartSwitch

O

On*

Set the printer to switch to PCL emulation when a print job received through a

USB port requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

PS SmartSwitch

O

On*

Set the printer to switch to PS emulation when a print job received through a

USB port requires it, regardless of the default printer language.

Note: If PS SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

Job Buering

O*

Temporarily store jobs on the printer hard disk before printing.

Note: This menu item appears only when a hard disk installed.

Mac Binary PS

Auto*

O

Set the printer to process Macintosh binary PostScript print jobs.

Notes:

•When set to On, the printer processes raw binary PostScript print jobs

from computers using the Macintosh operating system.

•When set to Auto, the printer processes print jobs from computers using

either Windows or Macintosh operating systems

•When set to O, the printer ﬁlters PostScript print jobs using the standard

protocol.

Enable USB Port

O

On*

Enable the standard USB port.

Note: An asterisk (*) next to a value indicates the factory default setting.

Google Cloud Print

Menu item Description

Registration

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 84

Menu item Description

Options

Enable Google Cloud Print

O

On*

Print directly from your Google account.

Options

Enable Local Discovery

O

On*

Allow the registered user and other users on the same subnet to

send jobs to the printer locally.

Options

Enable SSL Peer Veriﬁcation

O

On*

Verify authenticity of the peer certiﬁcate to connect to your Google

account.

Options

Always Print As Image

O*

Set the printer to process PDF ﬁles as an image for faster printing.

Note: An asterisk (*) next to a value indicates the factory default setting.

Wi‑Fi Direct

Note: This menu appears only when a direct Wi‑Fi network is the active network.

Menu item Description

SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network.

Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi

connection.

Show PSK on Setup Page

O

On*

Show the PSK on the Network Setup Page.

Group Owner IP Address Specify the IP address of the group owner.

Auto‑Accept Push Button

Requests

O*

Accept requests to connect to the network automatically.

Note: Accepting clients automatically is not secured.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 85

Security

Manage Permissions

Menu item Description

Function Access

Modify Address Book

Create Proﬁles

Manage Bookmarks

Flash Drive Print

Held Jobs Access

User Proﬁles

Cancel Jobs at the Device

Change Language

Internet Printing Protocol (IPP)

B/W Print

Control access to the printer functions.

Administrative Menus

Security Menu

Network/Ports Menu

Paper Menu

Reports Menu

Function Conﬁguration Menus

Supplies Menu

Option Card Menu

SE Menu

Device Menu

Control access to the printer menus.

Device Management

Remote Management

Firmware Updates

Apps Conﬁguration

Operator Panel Lock

Import / Export All Settings

Out of Service Erase

Control access to the printer management options.

Apps

New Apps

Slideshow

Change Wallpaper

Screen Saver

Eco-Settings

Control access to the printer applications.

Note: The list may vary depending on the applications that are enabled from

the Embedded Web Server.

Understanding the printer menus 86

Local Accounts

Menu item Description

Manage Groups/Permissions

Add Group

Import Access Controls

Function Access

Administrative Menus

Device Management

Apps

All Users

Import Access Controls

Function Access

Administrative Menus

Device Management

Apps

Admin

Control group or user access to the printer functions, applications, and security

settings.

Add User

User Name/Password

User Name

Password

Create local accounts to manage access to the printer functions.

User Name/Password Accounts

Add User

User Name Accounts

Add User

Password Accounts

Add User

PIN Accounts

Add User

Schedule USB Devices

Menu item Description

Schedules

Add New Schedule

Schedule access to the USB ports.

Understanding the printer menus 87

Security Audit Log

Menu item Description

Enable Audit

O*

Record the events in the secure audit log and remote syslog.

Enable Remote Syslog

O*

Send audit logs to a remote server.

Remote Syslog Server Specify the remote syslog server.

Remote Syslog Port

1–65535 (514*)

Specify the remote syslog port.

Remote Syslog Method

Normal UDP*

Stunnel

Specify a syslog method to transmit logged events to a remote server.

Remote Syslog Facility

0 ‑ Kernel Messages

1 ‑ User‑Level Messages

2 ‑ Mail System

3 ‑ System Daemons

4 ‑ Security/Authorization

Messages*

5 ‑ Messages Generated

Internally by Syslogs

6 ‑ Line Printer Subsystem

7 ‑ Network News Subsystem

8 ‑ UUCP Subsystem

9 ‑ Clock Daemon

10 ‑ Security/Authorization

Messages

11 ‑ FTP Daemon

12 ‑ NTP Subsystem

13 ‑ Log Audit

14 ‑ Log Alert

15 ‑ Clock Daemon

16 ‑ Local Use 0 (local0)

17‑ Local Use 1 (local1)

18 ‑ Local Use 2 (local2)

19 ‑ Local Use 3 (local3)

20 ‑ Local Use 4 (local4)

21 ‑ Local Use 5 (local5)

22 ‑ Local Use 6 (local6)

23 ‑ Local Use 7 (local7)

Specify a facility code that the printer uses when sending log events to a remote

server.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 88

Menu item Description

Severity of Events to Log

0 ‑ Emergency

1 ‑ Alert

2 ‑ Critical

3 ‑ Error

4 ‑ Warning*

5 ‑ Notice

6 ‑ Informational

7 ‑ Debug

Specify the priority level cuto for logging messages and events.

Remote Syslog Non‑Logged

Events

O*

Send all events, regardless of severity level, to the remote server.

Admin’s E‑mail Address Send e‑mail notiﬁcation of logged events to the administrator.

E‑mail Log Cleared Alert

O*

Send e‑mail notiﬁcation to the administrator when a log entry is deleted.

E‑mail Log Wrapped Alert

O*

Send e‑mail notiﬁcation to the administrator when the log becomes full and

begins to overwrite the oldest entries.

Log Full Behavior

Wrap Over Older Entries*

E‑mail Log Then Delete All

Entries

Resolve log storage issues when the log ﬁlls its allotted memory.

E‑mail % Full Alert

O*

Send e‑mail notiﬁcation to the administrator when the log ﬁlls its allotted

memory.

% Full Alert Level

1–99 (90*)

E‑mail Log Exported Alert

O*

Send e‑mail notiﬁcation to the administrator when a log is exported.

E‑mail Log Settings Changed

Alert

O*

Send e‑mail notiﬁcation to the administrator when Enable Audit is set.

Log Line Endings

LF (\n)*

CR (\r)

CRLF (\r\n)

Specify how the log ﬁle terminates the end of each line.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 89

Menu item Description

Digitally Sign Exports

O*

Add a digital signature to each exported log ﬁle.

Clear Log Delete all audit logs.

Export Log

Syslog (RFC 5424)

Syslog (RFC 3164)

CSV

Export a security log to a ﬂash drive.

Note: An asterisk (*) next to a value indicates the factory default setting.

Menu item Description

1–10 (3*)

Specify the number of failed login attempts before the user gets locked out.

Failure time frame

1–60 minutes (5*)

Specify the time frame between failed login attempts before the user gets locked out.

Lockout time

1–60 minutes (5*)

Specify the lockout duration.

Web Login Timeout

1–120 minutes (10*)

Specify the delay for a remote login before the user is logged o automatically.

Note: An asterisk (*) next to a value indicates the factory default setting.

Conﬁdential Print Setup

Menu item Description

Max Invalid PIN

2–10

Set the number of times an invalid PIN can be entered.

Notes:

•A value of zero turns o this setting.

•When the limit is reached, the print jobs for that user name and PIN are

deleted.

•This menu item appears only when a hard disk is installed.

Conﬁdential Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time for conﬁdential print jobs.

Notes:

•If this menu item is changed while conﬁdential print jobs reside in the printer

memory or hard disk, then the expiration time for those print jobs does not

change to the new default value.

•If the printer is turned o, then all conﬁdential jobs held in the printer memory

are deleted.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 90

Menu item Description

Repeat Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time for a print job that you want to repeat.

Verify Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time that the printer prints a copy for the user to examine its quality,

before printing the remaining copies.

Reserve Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time that the printer stores print jobs for printing at a later time.

Require All Jobs to be Held

O*

Set the printer to hold all print jobs.

Note: An asterisk (*) next to a value indicates the factory default setting.

Solutions LDAP Settings

Use To

Follow LDAP Referrals

O*

Search the dierent servers in the domain for the logged-in user account.

LDAP Certiﬁcate Veriﬁcation

No*

Ye s

Enable veriﬁcation of LDAP certiﬁcates.

Disk Encryption

Note: This menu appears only when a printer hard disk is installed.

Menu item Description

Status

Enabled

Disabled

Determine whether Disk Encryption is enabled.

Understanding the printer menus 91

Menu item Description

Start encryption Prevent the loss of sensitive data in case the printer or its hard disk is stolen.

Note: Enabling disk encryption erases all contents in the hard disk. If necessary, back up

important data from the printer before starting the encryption.

Erase Temporary Data Files

Menu item Description

Stored in onboard memory

O*

Delete all ﬁles stored on the printer memory.

Stored on hard disk

1 Pass Erase*

3 Pass Erase

7 Pass Erase

Delete all ﬁles stored on the printer hard disk.

Note: An asterisk (*) next to a value indicates the factory default setting.

Mobile Services Management

Use To

AirPrint

O

On*

Enable AirPrint printing.

Miscellaneous

Menu item Description

Protected Features

Show*

Hide

Show all the features that Function Access Control (FAC) protects regardless

of the security permission that the user has.

Note: FAC manages access to speciﬁc menus and functions or disables them

entirely.

Print Permission

O*

Let the user log in before printing.

Default Print Permission Login Set the default login for Print Permission.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 92

Menu item Description

Security Reset Jumper

Enable “Guest” access*

No Eect

Specify the eect of using the security reset jumper.

Notes:

•The jumper is located beside a lock icon on the controller board.

•Enable “Guest” access provides full access control to users who are not

logged in.

•No Eect means that the reset has no eect on the printer security

conﬁguration.

Minimum Password Length

0–32 (0*)

Specify the minimum characters that are allowed for a password.

Note: An asterisk (*) next to a value indicates the factory default setting.

Reports

Menu Settings Page

Menu item Description

Menu Settings Page Print a report that contains the printer preferences, settings, and conﬁgurations.

Device

Menu item Description

Device Information Print a report that contains information about the printer.

Device Statistics Print a report about printer usage and supply status.

Proﬁle List Print a list of proﬁles that are stored in the printer.

Asset Report Print a report that contains the printer serial number and model name.

Menu item Description

Print Fonts

PCL Fonts

PS Fonts

Print samples and information about the fonts that are available in each printer

language.

Print Directory Print the resources that are stored in the ﬂash drive or printer hard disk.

Note: This menu item appears only when a ﬂash drive or printer hard disk is

installed.

Understanding the printer menus 93

Network

Menu item Description

Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the

printer.

Note: This menu item appears only in network printers or printers connected

to print servers.

Help

Menu item Description

Print All Guides Prints all the guides

Media Guide Provides information about loading paper and specialty media

Print Quality Guide Provides information about solving print quality issues

Mono Quality Guide Provides information about mono print quality settings

Information Guide Provides more information sources about the printer

Connection Guide Provides information about connecting the printer locally (USB) or to a

network

Moving Guide Provides information about moving, locating, or shipping the printer

Supplies Guide Provides information about ordering supplies

Troubleshooting

Menu item Description

Print Quality Test Pages Print sample pages to identify and correct print quality defects.

Printing the Menu Settings Page

From the control panel, navigate to:

Settings > Reports > Menu Settings Page

For non‑touch‑screen printer models, press to navigate through the settings.

Understanding the printer menus 94

Securing the printer

Note: The hard disk is supported only in some printer models.

Locating the security slot

The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop

computers in the location shown to secure the printer in place.

Erasing printer memory

To erase volatile memory or buered data in your printer, turn o the printer.

To e ra se non ‑volatile memory or individual settings, device and network settings, security settings, and

embedded solutions, do the following:

1From the control panel, navigate to:

Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on nonvolatile memory

For non-touch-screen printer models, press to navigate through the settings.

2Depending on your printer model, select ERASE or Continue.

3Follow the instructions on the display.

Erasing printer hard disk memory

1From the control panel, navigate to:

Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on hard disk

For non-touch-screen printer models, press to navigate through the settings.

2Depending on your printer model, select ERASE or Continue.

3Follow the instructions on the display.

Securing the printer 95

Note: This process can take from several minutes to more than an hour, making the printer unavailable

for other tasks.

Encrypting the printer hard disk

This process erases all contents in the hard disk. If necessary, back up important data from the printer before

starting the encryption.

1From the control panel, navigate to:

Settings > Security > Disk Encryption > Start encryption

For non-touch-screen printer models, press to navigate through the settings.

2Follow the instructions on the display.

Notes:

•To avoid loss of data, do not turn o the printer during the encryption process.

•This process can take from several minutes to more than an hour, making the printer unavailable for

other tasks.

•After encryption, the printer automatically restarts.

Restoring factory default settings

1From the control panel, navigate to:

Settings > Device > Restore Factory Defaults

For non-touch-screen printer models, press to navigate through the settings.

2In the Restore Settings menu, select the settings that you want to restore.

3Select RESTORE.

4Follow the instructions on the display.

Statement of Volatility

Type of memory Description

Volatile memory The printer uses standard random access memory (RAM)

to buer temporarily user data during simple print and

copy jobs.

Non-volatile memory The printer may use two forms of non-volatile memory:

EEPROM and NAND (ﬂash memory). Both types are used

to store the operating system, printer settings, network

information, scanner and bookmark settings, and

embedded solutions.

Securing the printer 96

Type of memory Description

Hard disk memory Some printers may have a hard disk drive installed. The

printer hard disk is designed for printer-speciﬁc

functionality. The hard disk lets the printer retain buered

user data from complex print jobs, form data, and font

data.

Erase the content of any installed printer memory in the following circumstances:

•The printer is decommissioned.

•The printer hard disk is replaced.

•The printer is moved to a dierent department or location.

•The printer is serviced by someone from outside your organization.

•The printer is removed from your premises for service.

•The printer is sold to another organization.

Disposing of a printer hard disk

•Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data

•Crushing—Physically compresses the hard disk to break component parts and render them unreadable

•Milling—Physically shreds the hard disk into small metal bits

Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is

stored.

Securing the printer 97

Maintaining the printer

Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and

supplies, may cause damage to your printer.

Adjusting the speaker volume

Adjusting the default internal speaker volume

The speaker volume will reset to default value after the session is logged out, when the printer wakes from

Sleep or Hibernate mode, or after a power‑on reset.

1From the control panel, navigate to:

Settings > Device > Preferences > Audio Feedback

2Select the volume.

Note: If Quiet Mode is enabled, then audible alerts are turned o.

Adjusting the default headphones volume

Headphones volume will reset to default value after the session is logged out, when the printer wakes from

Sleep or Hibernate mode, or after a power‑on reset.

1From the control panel, select Settings > Device > Accessibility > Headphone Volume.

2Select the volume.

Networking

Note: For information on installing the wireless network adapter, see the setup sheet that came with the

adapter.

Connecting the printer to a Wi‑Fi network

1From the printer control panel, navigate to:

Settings > Network/Ports > Wireless

For non-touch-screen printer models, press to navigate through the settings.

2Select Setup On Printer Panel and then follow the instructions on the display.

Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup.

Maintaining the printer 98

Connecting the printer to a wireless network using Wi‑Fi Protected Setup

(WPS)

Before you begin, make sure that:

•The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the

documentation that came with your access point.

•A wireless network adapter is installed in your printer. For more information, see the instructions that came

with the adapter.

Using the Push Button method

1From the control panel, navigate to:

Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method

2Follow the instructions on the display.

Using the personal identiﬁcation number (PIN) method

1From the control panel, navigate to:

Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method

2Copy the eight‑digit WPS PIN.

3Open a Web browser, and then type the IP address of your access point in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

4Access the WPS settings. For more information, see the documentation that came with your access

point.

5Enter the eight‑digit PIN, and then save the changes.

Deactivating the Wi‑Fi network

1From the printer control panel, navigate to:

Settings > Network/Ports > Network Overview > Active Adapter > Standard Networking

For non-touch-screen printer models, press to navigate through the settings.

2Follow the instructions on the display.

Maintaining the printer 99

Changing the printer port settings after installing an internal solutions port

Notes:

•If the printer has a static IP address, then do not change the conﬁguration.

•If the computers are conﬁgured to use the network name instead of an IP address, then do not change

the conﬁguration.

•If you are adding a wireless internal solutions port (ISP) to a printer previously conﬁgured for an Ethernet

connection, then disconnect the printer from the Ethernet network.

For Windows users

1Open the printers folder.

2From the shortcut menu of the printer with the new ISP, open the printer properties.

3Conﬁgure the port from the list.

4Update the IP address.

5Apply the changes.

For Macintosh users

1From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.

2Type the IP address in the address ﬁeld.

3Apply the changes.

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

Notes:

•Perform this task after every few months.

•Damage to the printer caused by improper handling is not covered by the printer warranty.

1Turn o the printer, and then unplug the power cord from the electrical outlet.

2Remove paper from the standard bin and multipurpose feeder.

3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.

4Wipe the outside of the printer with a damp, soft, lint‑free cloth.

Notes:

•Do not use household cleaners or detergents, as they may damage the ﬁnish of the printer.

Maintaining the printer 100

•Make sure that all areas of the printer are dry after cleaning.

5Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

Ordering parts and supplies

To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark

authorized supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the

place where you purchased the printer.

Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.

Checking the status of parts and supplies

1From the control panel, navigate to:

Settings > Reports > Device > Device Statistics

For non‑touch‑screen printer models, press to navigate through the settings.

2From the Supply Information section of the pages printed, check the status of parts and supplies.

Using genuine Lexmark parts and supplies

Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party

supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can

also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by

the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver

unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended

life may damage your Lexmark printer or its associated components.

Ordering a toner cartridge

Notes:

•The estimated cartridge yield is based on the ISO/IEC 19752 standard.

•Extremely low print coverage for extended periods of time may negatively aect actual yield.

Maintaining the printer 101

MS821, MS822, MS823, MS824, MS725, MS825, and MS826 Return Program toner cartridges

Item United

States and

Canada

European

Economic

Area

Asia Paciﬁc Latin

America

Rest of

Europe,

Middle East,

and Africa

Australia

and New

Zealand

Worldwide

Return

Program

toner

cartridge

58D1000 58D2000 58D3000 58D4000 58D5000 58D6000 58D000G

High yield

Return

Program

toner

cartridge

58D1H00 58D2H00 58D3H00 58D4H00 58D5H00 58D6H00 58D0H0G

High yield

Corporate

Return

Program

toner

cartridge1

58D1H0E 58D2H0E 58D3H0E 58D4H0E 58D5H0E 58D6H0E N/A

Extra high

yield Return

Program

toner

cartridge2

58D1X00 58D2X00 58D3X00 58D4X00 58D5X00 58D6X00 58D0X0G

Extra high

yield

Corporate

Return

Program

toner

cartridge1,2

58D1X0E 58D2X0E 58D3X0E 58D4X0E 58D5X0E 58D6X0E N/A

Ultra high

yield Return

Program

toner

cartridge2

58D1U00 58D2U00 58D3U00 58D4U00 58D5U00 58D6U00 58D0U0G

Ultra high

yield

Corporate

Return

Program

toner

cartridge1,2

58D1U0E 58D2U0E 58D3U0E 58D4U0E 58D5U0E 58D6U0E N/A

1 This toner cartridge is available only for contract‑managed printers. For more information, contact your Lexmark

representative or system administrator.

2 This toner cartridge is supported only in MS823, MS824, MS725, MS825, and MS826 printer models.

Maintaining the printer 102

M5255, M5265, and M5270 Return Program toner cartridges

Item United States,

Canada, Australia,

and New Zealand

Europe, Middle East,

and Africa

Asia Paciﬁc Latin America

Return Program toner

cartridge

25B3074 25B3079 25B3120 25B3124

B2865 Return Program toner cartridges

Item United States

and Canada

European

Economic

Area

Asia Paciﬁc Latin America Rest of

Europe,

Middle East,

and Africa

Australia and

New Zealand

Return

Program toner

cartridge

B281000 B282000 B283000 B284000 B285000 B286000

High yield

Return

Program toner

cartridge

B281H00 B282H00 B283H00 B284H00 B285H00 B286H00

Extra high

yield Return

Program toner

cartridge

B281X00 B282X00 B283X00 B284X00 B285X00 B286X00

Regular toner cartridges

Item Worldwide

High yield toner cartridge158D0HA0

Extra high yield toner cartridge2B280XA0

Ultra high yield toner cartridge358D0UA0

1 This toner cartridge is supported only in MS821 and MS822 printer models.

2 This toner cartridge is supported only in the B2865 printer model.

3 This toner cartridge is supported only in MS823, MS824, MS725, MS825, and MS826 printer models.

Ordering an imaging unit

Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner

exhaustion.

Item Lexmark Return Program Corporate Return Program*Regular

Imaging unit 58D0Z00 58D0Z0E 58D0ZA0

* This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark

representative or system administrator.

Maintaining the printer 103

Ordering a staple cartridge

Part name Part number

Staple cartridge 35S8500

Ordering a maintenance kit

To identify the fuser type, open door A, and then remove the toner cartridge and imaging unit. Find the

two‑digit fuser type in front of the fuser, for example, 00 or 01.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Notes:

•Using certain types of paper may require more frequent replacement of the maintenance kit.

•The separator assembly, fuser, pick roller assembly, and transfer roller are included in the maintenance

kit and can be ordered individually and replaced if necessary.

•For more information on replacing the maintenance kit, see the documentation that came with the kit.

Return Program fuser maintenance kits

Fuser maintenance kit

type

Part number

Type 00 41X2233

Type 01 41X2234

Type 02 41X2235

Type 03 41X2236

Type 04 41X2237

Type 11 41X2242

Type 13 41X2243

Type 32 41X2250

Type 33 41X2251

Type 35 41X2252

Type 36 41X2253

Regular fuser maintenance kits

Fuser maintenance kit

type

Part number

Type 05 41X2238

Type 06 41X2239

Type 07 41X2240

Type 08 41X2241

Maintaining the printer 104

Fuser maintenance kit

type

Part number

Type 17 41X2244

Type 19 41X2245

Roller maintenance kit

Item Part number

Printer engine roller

maintenance kit

41X2352

Conﬁguring supply notiﬁcations

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Settings > Device > Notiﬁcations.

3From the Supplies menu, click Custom Supply Notiﬁcations.

4Select a notiﬁcation for each supply item.

5Apply the changes.

Replacing parts and supplies

Replacing the toner cartridge

1Open door A.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Maintaining the printer 105

2Remove the used toner cartridge.

3Unpack the new toner cartridge, and then shake it to redistribute the toner.

4Insert the new toner cartridge.

5Close the door.

Replacing the imaging unit

1Open door A.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Maintaining the printer 106

2Remove the toner cartridge.

3Remove the used imaging unit.

Maintaining the printer 107

4Unpack the new imaging unit, and then shake it to redistribute the toner.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of

future print jobs.

5Remove the packing material.

6Insert the new imaging unit.

Maintaining the printer 108

7Insert the toner cartridge.

8Close the door.

Replacing the fuser

1Open door C.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Maintaining the printer 109

2Unlock the fuser.

3Remove the used fuser.

4Unpack the new fuser.

5Insert the new fuser until it clicks into place.

Maintaining the printer 110

6Lock the fuser.

7Close the door.

Replacing the hot roll fuser

1Remove the standard bin cover.

2Open door C.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Maintaining the printer 111

3Unlock the hot roll fuser.

4Remove the used hot roll fuser.

5Unpack the new hot roll fuser.

Maintaining the printer 112

6Insert the new hot roll fuser until it clicks into place.

7Lock the hot roll fuser.

8Close the door.

9Install the standard bin cover.

Replacing the transfer roller

1Open door A.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Maintaining the printer 113

2Remove the toner cartridge.

3Remove the imaging unit.

4Remove the used transfer roller.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Maintaining the printer 114

5Unpack the new transfer roller.

6Insert the new transfer roller until it clicks into place.

Maintaining the printer 115

7Insert the imaging unit.

8Insert the toner cartridge.

9Close the door.

Replacing the pick roller

1Remove the tray.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Maintaining the printer 116

2Remove the used pick roller.

3Unpack the new pick roller.

4Install the new pick roller.

5Insert the tray.

Replacing the pick roller in the multipurpose feeder

1Open the multipurpose feeder.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Maintaining the printer 117

2Remove the used pick roller.

3Unpack the new pick roller.

Maintaining the printer 118

4Install the new pick roller.

5Close the multipurpose feeder.

Maintaining the printer 119

Replacing the staple cartridge in the staple ﬁnisher

1Open door F.

2Remove the staple cartridge holder.

3Remove the empty staple cartridge.

Maintaining the printer 120

4Insert the new staple cartridge.

5Insert the staple cartridge holder.

6Close the door.

Replacing the staple cartridge in the staple, hole punch ﬁnisher

1Depending on the staple cartridge to replace, open either door F or door G.

Maintaining the printer 121

2Remove the staple cartridge holder.

3Remove the empty staple cartridge.

4Insert the new staple cartridge.

5Insert the staple cartridge holder.

6Close the door.

Maintaining the printer 122

Moving the printer

Moving the printer to another location

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or

more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

•Make sure that all doors and trays are closed.

•Turn o the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

•If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect

them before moving the printer.

•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

•If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same

time.

•Always use the handholds on the printer to lift it.

•Any cart used to move the printer must have a surface able to support the full footprint of the printer.

•Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

•Keep the printer in an upright position.

•Avoid severe jarring movements.

•Make sure that your ﬁngers are not under the printer when you set it down.

•Make sure that there is adequate clearance around the printer.

Note: Damage to the printer caused by improper moving is not covered by the printer warranty.

Shipping the printer

For shipping instructions, go to http://support.lexmark.com or contact customer support.

Maintaining the printer 123

Saving energy and paper

Conﬁguring the power save mode settings

For non-touch-screen printer models, press to navigate through the settings.

Eco‑Mode

1From the control panel, navigate to:

Settings > Device > Power Management > Eco‑Mode

2Select a setting.

Sleep mode

1From the control panel, navigate to:

Settings > Device > Power Management > Timeouts > Sleep Mode

2Specify the amount of time that the printer stays idle before it enters Sleep mode.

Hibernate mode

1From the control panel, navigate to:

Settings > Device > Power Management > Timeouts > Hibernate Timeout

2Select the amount of time that the printer stays idle before it enters Hibernate mode.

Notes:

•For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate.

•The Embedded Web Server is disabled when the printer is in Hibernate mode.

Adjusting the brightness of the display

Note: This setting is available only in some printer models.

1From the control panel, navigate to:

Settings > Device > Preferences

For non-touch-screen printer models, press to navigate through the settings.

2In the Screen Brightness menu, adjust the setting.

Conserving supplies

•Print on both sides of the paper.

Note: Two-sided printing is the default setting in the print driver.

•Print multiple pages on a single sheet of paper.

•Use the preview feature to see how the document looks like before printing it.

•Print one copy of the document to check its content and format for accuracy.

Maintaining the printer 124

Recycling

Recycling Lexmark products

To return Lexmark products for recycling:

1Go to www.lexmark.com/recycle.

2Select the product you want to recycle.

Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be

recycled through your local recycling center.

Recycling Lexmark packaging

Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are

transported in the most ecient and environmentally sensitive manner and that there is less packaging to

dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource

savings. Lexmark also oers recycling of packaging components in some countries or regions. For more

information, go to www.lexmark.com/recycle, and then choose your country or region. Information on available

packaging recycling programs is included with the information on product recycling.

Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your

area.

The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist

in your area.

When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles

the box.

Returning Lexmark cartridges for reuse or recycling

The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse

or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or

demanufactured for recycling. The boxes used to return the cartridges are also recycled.

To return Lexmark cartridges for reuse or recycling, do the following:

1Go to www.lexmark.com/recycle.

2Select the product that you want to recycle.

Maintaining the printer 125

Clearing jams

Avoiding jams

Load paper properly

•Make sure paper lies ﬂat in the tray.

Correct loading of paper Incorrect loading of paper

•Do not remove a tray while the printer is printing.

•Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.

•Do not load too much paper. Make sure the stack height is below the maximum paper ﬁll indicator.

•Do not slide the paper into the tray. Load paper as shown in the illustration.

•Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing

tightly against the paper or envelopes.

•Push the tray ﬁrmly into the printer after loading paper.

•If you are loading prepunched paper for use with the staple ﬁnisher, then make sure the holes on the long

edge of the paper are on the right side of the tray. For more information, see the “Loading paper and specialty

media” section of the User’s Guide.

Clearing jams 126

Allow the paper to enter the optional mailbox bins properly

•Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used.

Notes:

–If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a

jam in the mailbox bin. For example, if you are printing on a legal-size paper and the bin extender is

set to letter-size, then a jam occurs.

–If the bin extender is longer than the size of the paper you are printing on, then the edges become

uneven and the paper is not stacked properly. For example, if you are printing on a letter-size paper

and the bin extender is set to legal-size, then the paper does not stack properly.

•If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push

the paper all the way back.

Note: If the paper is not under the bin arm, then a jam occurs due to an overﬁlled bin.

Use recommended paper

•Use only recommended paper or specialty media.

•Do not load wrinkled, creased, damp, bent, or curled paper.

Clearing jams 127

•Flex, fan, and straighten paper or specialty media before loading it.

•Do not use paper that has been cut or trimmed by hand.

•Do not mix paper sizes, weights, or types in the same tray.

•Make sure the paper size and type are set correctly on the computer or printer control panel.

•Store paper per manufacturer recommendations.

Identifying jam locations

Notes:

•When Jam Assist is set to On, the printer ﬂushes blank pages or pages with partial prints after a jammed

page has been cleared. Check your printed output for blank pages.

•When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Clearing jams 128

Jam locations

1Finisher or output option bin

2Standard bin

3Door A

4Multipurpose feeder

5Trays

6Finisher or output option rear door

•Door H

•Door K

•Door L

•Door N

•Door P

7Door C

8Staple cartridge access door

•Door F

•Door G

Clearing jams 129

Paper jam in trays

1Remove the tray.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

3Insert the tray.

Paper jam in door A

1Open door A.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Clearing jams 130

2Remove the toner cartridge.

3Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of

future print jobs.

Clearing jams 131

4Pull out the duplex unit.

5Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

6Insert the duplex unit.

7Insert the imaging unit.

Clearing jams 132

8Insert the toner cartridge.

9Close the door.

Paper jam in door C

1Open door C.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

2Remove the jammed paper from any of the following areas:

Note: Make sure that all paper fragments are removed.

Clearing jams 133

•Fuser area

•Below the fuser area

•Duplex area

3Close the door.

Paper jam in the standard bin

Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 134

Paper jam in the multipurpose feeder

1Remove paper from the multipurpose feeder.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

3Flex, fan, and align the paper edges before loading.

4Reload paper.

Clearing jams 135

Paper jam in the output expander

1Open door K.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

3Close the door.

Paper jam in the high‑capacity output expander

1Open door L.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 136

3Close the door.

Paper jam in the 4‑bin mailbox

Paper jam in door N

1Open door N.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 137

3Close the door.

Paper jam in the mailbox bin

Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Paper jam in the staple ﬁnisher

Paper jam in door H

1Open door H.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 138

3Close the door.

Paper jam in the staple ﬁnisher bin

Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Paper jam in the staple, hole punch ﬁnisher

Paper jam in door P

1Open door P.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 139

3Close the door.

Paper jam in the staple, hole punch ﬁnisher bin

Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Staple jam in the staple ﬁnisher

1Open door F.

Clearing jams 140

2Remove the staple cartridge holder.

3Remove the loose staples.

Clearing jams 141

4Press the staples against the metal bracket.

Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the

staples near the metal bracket.

5Insert the staple cartridge holder until it clicks into place.

6Close the door.

Clearing jams 142

Staple jam in the staple, hole punch ﬁnisher

1Depending on the staple jam location, open either door F or door G.

2Remove the staple cartridge holder.

Clearing jams 143

3Remove the loose staples.

4Press the staples against the metal bracket.

Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the

staples near the metal bracket.

Clearing jams 144

5Insert the staple cartridge holder until it clicks into place.

6Close the door.

Clearing jams 145

Troubleshooting

Network connection problems

Cannot open Embedded Web Server

Action Yes No

Step 1

Check if the printer is on.

Is the printer on?

Go to step 2. Turn on the printer.

Step 2

Make sure that the printer IP address is correct.

View the printer IP address:

•From the home screen

•From the TCP/IP section in the Network/Ports menu

•By printing a network setup page or menu settings page,

and then ﬁnding the TCP/IP section

Note: An IP address appears as four sets of numbers separated

by periods, such as 123.123.123.123.

Is the printer IP address correct?

Go to step 3. Type the correct

printer IP address in

the address ﬁeld.

Step 3

Check if you are using a supported browser:

•Internet Explorer® version 11 or later

•Microsoft EdgeTM

•Safari version 6 or later

•Google ChromeTM version 32 or later

•Mozilla Firefox version 24 or later

Is your browser supported?

Go to step 4. Install a supported

browser.

Step 4

Check if the network connection is working.

Is the network connection working?

Go to step 5. Contact your

administrator.

Step 5

Make sure that the cable connections to the printer and print server

are secure. For more information, see the documentation that

came with the printer.

Are the cable connections secure?

Go to step 6. Secure the cable

connections.

Troubleshooting 146

Action Yes No

Step 6

Check if the web proxy servers are disabled.

Are the web proxy servers disabled?

Go to step 7. Contact your

administrator.

Step 7

Access the Embedded Web Server.

Did the Embedded Web Server open?

The problem is

solved.

Contact customer

support.

Unable to read ﬂash drive

Action Yes No

Step 1

Check if the printer is not busy processing another print, copy,

scan, or fax job.

Is the printer ready?

Go to step 2. Wait for the printer to

ﬁnish processing the

other job.

Step 2

Check if the ﬂash drive is inserted into the front USB port.

Note: The ﬂash drive does not work when it is inserted into the

rear USB port.

Is the ﬂash drive inserted into the correct port?

Go to step 3. Insert the ﬂash drive

into the correct port.

Step 3

Check if the ﬂash drive is supported. For more information, see

“Supported ﬂash drives and ﬁle types” on page 47.

Is the ﬂash drive supported?

Go to step 4. Insert a supported

ﬂash drive.

Step 4

aCheck if the USB port is enabled. For more information, see

“Enabling the USB port” on page 147.

bRemove, and then insert the ﬂash drive.

Does the printer recognize the ﬂash drive?

The problem is

solved.

Contact customer

support.

Enabling the USB port

From the control panel, navigate to:

Settings > Network/Ports > USB > Enable USB Port

For non-touch-screen printer models, press to navigate through the settings.

Troubleshooting 147

Checking the printer connectivity

1Print the Network Setup Page.

From the control panel, navigate to:

Settings > Reports > Network > Network Setup Page

For non-touch-screen printer models, press to navigate through the settings.

2Check the ﬁrst section of the page and conﬁrm that the status is connected.

If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged

or malfunctioning. Contact your administrator for assistance.

Hardware options problems

Cannot detect internal option

Action Yes No

Step 1

Turn o the printer, wait for about 10 seconds, and then turn on the

printer.

Does the internal option operate correctly?

The problem is

solved.

Go to step 2.

Step 2

Print the Menu Settings Page, and then check if the internal option

appears in the Installed Features list.

Is the internal option listed in the menu settings page?

Go to step 4. Go to step 3.

Step 3

Check if the internal option is installed properly into the controller

board.

aTurn o the printer, and then unplug the power cord from the

electrical outlet.

bMake sure that the internal option is installed in the appropriate

connector in the controller board.

cConnect the power cord to the electrical outlet, and then turn

on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre

or electrical shock, connect the power cord to an

appropriately rated and properly grounded electrical outlet

that is near the product and easily accessible.

Does the internal option operate correctly?

The problem is

solved.

Go to step 4.

Troubleshooting 148

Action Yes No

Step 4

aCheck if the internal option is available in the print driver.

Note: If necessary, manually add the internal option in the

print driver to make it available for print jobs. For more

information, see “Adding available options in the print driver”

on page 208.

bResend the print job.

Does the internal option operate correctly?

The problem is

solved.

Contact customer

support.

Defective ﬂash detected

Try one or more of the following:

•Replace the defective ﬂash memory.

•From the printer control panel, select Continue to ignore the message and continue printing.

•Cancel the current print job.

Not enough free space in ﬂash memory for resources

Try one or more of the following:

•From the printer control panel, select Continue to clear the message and continue printing.

•Delete fonts, macros, and other data stored in the ﬂash memory.

•Install ﬂash memory with larger capacity.

Note: Downloaded fonts and macros that are not previously stored in the ﬂash memory are deleted.

Unformatted ﬂash detected

Try one or more of the following:

•From the control panel, select Continue to stop the defragmentation and continue printing.

•Format the ﬂash memory.

Note: If the error message remains, then the ﬂash memory may be defective and needs to be

replaced.

Issues with supplies

Replace cartridge, printer region mismatch

To correct this problem, purchase a cartridge with the correct region that matches the printer region, or

purchase a worldwide cartridge.

•The ﬁrst number in the message after 42 indicates the region of the printer.

•The second number in the message after 42 indicates the region of the cartridge.

Troubleshooting 149

Printer and toner cartridge regions

Region Numeric code

Worldwide or Undeﬁned region 0

North America (United States, Canada) 1

European Economic Area, Western Europe, Nordic countries, Switzerland 2

Asia Paciﬁc 3

Latin America 4

Rest of Europe, Middle East, Africa 5

Australia, New Zealand 6

Invalid region 9

Note: To ﬁnd the region settings of the printer and toner cartridge, print the print quality test pages.

From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.

Non‑Lexmark supply

The printer has detected a non‑Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-

party supplies or parts may aect the performance, reliability, or life of the printer and its imaging

components.

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable

results if third-party supplies or parts are used. Imaging component usage beyond the intended life may

damage your Lexmark printer or associated components.

Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.

Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your

printer, depending on your printer model, from the control panel, press and hold X and #, or X and ,

simultaneously for 15 seconds.

If you do not want to accept these risks, then remove the third-party supply or part from your printer and

install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and

supplies” on page 101.

If the printer does not print after pressing and holding X and #, or X and , simultaneously for 15 seconds,

then reset the supply usage counter.

1From the control panel, navigate to:

Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters

For non‑touch‑screen printer models, press to navigate through the settings.

2Select the part or supply that you want to reset, and then select Start.

Troubleshooting 150

3Read the warning message, and then select Continue.

4Press and hold X and #, or X and , simultaneously for 15 seconds to clear the message.

Note: If you are unable to reset the supply usage counters, then return the item to the place of

purchase.

Paper feed problems

Envelope seals when printing

Action Yes No

Step 1

aUse an envelope that has been stored in a dry environment.

Note: Printing on envelopes with high moisture content can

seal the ﬂaps.

bSend the print job.

Does the envelope seal when printing?

Go to step 2. The problem is

solved.

Step 2

aMake sure that paper type is set to Envelope.

From the control panel, navigate to:

Settings > Paper > Tray Conﬁguration > Paper Size/Type

For non‑touch‑screen printer models, press to navigate

through the settings.

bSend the print job.

Does the envelope seal when printing?

Contact customer

support.

The problem is

solved.

Collated printing does not work

Action Yes No

Step 1

aFrom the printer control panel, navigate to:

Settings > Print > Layout > Collate

For non-touch-screen printer models, press to navigate

through the settings.

bSet Collate to On.

cPrint the document.

Are the pages collated correctly?

The problem is

solved.

Go to step 2.

Troubleshooting 151

Action Yes No

Step 2

aFrom the document that you are trying to print, open the Print

dialog, and then select Collate.

bPrint the document.

Are the pages collated correctly?

The problem is

solved.

Go to step 3.

Step 3

aReduce the number of pages to print.

bPrint the document.

Are the pages collated correctly?

The problem is

solved.

Contact customer

support.

Tray linking does not work

Action Yes No

Step 1

aCheck if the trays contain the same paper size and paper type.

bCheck if the paper guides are positioned correctly.

cPrint the document.

Do the trays link correctly?

The problem is

solved.

Go to step 2.

Step 2

aFrom the control panel, navigate to:

Settings > Paper > Tray Conﬁguration > Paper Size/Type

For non-touch-screen printer models, press to navigate

through the settings.

bSet the paper size and paper type to match the paper loaded

in the linked trays.

cPrint the document.

Do the trays link correctly?

The problem is

solved.

Go to step 3.

Step 3

aMake sure that Tray Linking is set to Automatic. For more

information, see “Linking trays” on page 36.

bPrint the document.

Do the trays link correctly?

The problem is

solved.

Contact customer

support.

Troubleshooting 152

Paper frequently jams

Action Yes No

Step 1

aRemove the tray.

bCheck if paper is loaded correctly.

Notes:

•Make sure that the paper guides are positioned correctly.

•Make sure that the stack height is below the maximum

paper ﬁll indicator.

•Make sure to print on recommended paper size and type.

cInsert the tray.

dPrint the document.

Do paper jams occur frequently?

Go to step 2. The problem is

solved.

Step 2

aFrom the control panel, navigate to:

Settings > Paper > Tray Conﬁguration > Paper Size/Type

For non‑touch‑screen printer models, press to navigate

through the settings.

bSet the correct paper size and type.

cPrint the document.

Do paper jams occur frequently?

Go to step 3. The problem is

solved.

Step 3

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Do paper jams occur frequently?

Contact customer

support.

The problem is

solved.

Troubleshooting 153

Jammed pages are not reprinted

Action Yes No

aFrom the control panel, navigate to:

Settings > Device > Notiﬁcations > Jam Content Recovery

For non-touch-screen printer models, press to navigate

through the settings.

bSelect On or Auto, and then apply the changes.

cPrint the document.

Are the jammed pages reprinted?

The problem is

solved.

Contact customer

support.

Printing problems

Print quality is poor

Blank or white pages

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the printer printing blank or white pages?

Go to step 2. The problem is

solved.

Troubleshooting 154

Action Yes No

Step 2

aRemove any packing material that is left on the imaging unit.

1Remove the toner cartridge, and then remove the imaging

unit.

Warning—Potential Damage: Do not expose the imaging

unit to direct light for more than 10 minutes. Extended

exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so

may aect the quality of future print jobs.

2Check the imaging unit for signs of damage.

Note: Make sure that the photoconductor drum contact is

not bent or out of place.

3Firmly shake the imaging unit to redistribute the toner.

4Insert the imaging unit, and then insert the toner cartridge.

bPrint the document.

Is the printer printing blank or white pages?

Go to step 3. The problem is

solved.

Step 3

Check the status of the toner cartridge, and replace if necessary.

aFrom the control panel, navigate to

Status/Supplies > Supplies

bPrint the document.

Is the printer printing blank or white pages?

Go to step 4. The problem is

solved.

Step 4

Check the transfer roller for proper installation.

Is the transfer roller installed properly?

Contact customer

support.

Go to step 5.

Step 5

aRemove, and then insert the transfer roller.

bPrint the document.

Is the printer printing blank or white pages?

Contact customer

support.

The problem is

solved.

Dark print

Troubleshooting 155

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the print dark?

Go to step 2. The problem is

solved.

Step 2

aTurn o the printer, wait for about 10 seconds, and then turn on

the printer.

bReduce toner darkness. From the control panel, navigate to:

Settings > Print > Quality

cPrint the document.

Is the print dark?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel.

bPrint the document.

Is the print dark?

Go to step 4. The problem is

solved.

Step 4

Check if the paper has texture or rough ﬁnishes.

Are you printing on textured or rough paper?

Go to step 5. Go to step 6.

Step 5

aReplace textured paper with plain paper.

bPrint the document.

Is the print dark?

Go to step 6. The problem is

solved.

Troubleshooting 156

Action Yes No

Step 6

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Is the print dark?

Go to step 7. The problem is

solved.

Step 7

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Is the print dark?

Go to step 8. The problem is

solved.

Step 8

aReplace the imaging unit.

bPrint the document.

Is the print dark?

Contact customer

support.

The problem is

solved.

Fine lines are not printed correctly

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshooting 157

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Are ﬁne lines not printed correctly?

Go to step 2. The problem is

solved.

Step 2

aAdjust the print quality settings.

1From the control panel, navigate to:

Settings > Print > Quality > Pixel Boost > Fonts

2Adjust Toner Darkness to 7. From the control panel, navigate

to:

Settings > Print > Quality

bPrint the document.

Are ﬁne lines not printed correctly?

Contact customer

support.

The problem is

solved.

Folded or wrinkled paper

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the paper folded or wrinkled?

Go to step 2. The problem is

solved.

Troubleshooting 158

Action Yes No

Step 2

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Is the paper folded or wrinkled?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting from the printer control

panel.

bPrint the document.

Is the paper folded or wrinkled?

Contact customer

support.

The problem is

solved.

Gray background

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aTurn o the printer, wait for 10 seconds, and then turn on the

printer.

bIncrease toner darkness.

From the control panel, navigate to:

Settings > Print > Quality

cPrint the document.

Does gray background appear on prints?

Go to step 2. The problem is

solved.

Troubleshooting 159

Action Yes No

Step 2

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Does gray background appear on prints?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting from the printer control

panel.

bPrint the document.

Does gray background appear on prints?

Go to step 4. The problem is

solved.

Step 4

Check the status of the toner cartridge, and replace if necessary.

aFrom the control panel, navigate to:

Status/Supplies > Supplies

bPrint the document.

Does gray background appear on prints?

Go to step 5. The problem is

solved.

Step 5

Check if the imaging unit serial number has 12, 13, or 14 in the fourth

and ﬁfth digits. For example, CAS13xxxxxxx.

Does the serial number have 12, 13, or 14 in the fourth and ﬁfth

digits?

Go to step 6. Contact customer

support.

Troubleshooting 160

Action Yes No

Step 6

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bRemove any packing material that is stuck on the imaging unit.

Note: Make sure to remove any obstruction between the

charge roller and photoconductor drum.

cInsert the imaging unit.

dPrint the document.

Does gray background appear on prints?

Go to step 7. The problem is

solved.

Step 7

aReplace the imaging unit.

bPrint the document.

Does gray background appear on prints?

Contact customer

support.

The problem is

solved.

Troubleshooting 161

Incorrect margins

Action Yes No

Step 1

aAdjust the paper guides to the correct position for the paper

loaded.

bPrint the document.

Are the margins correct?

The problem is

solved.

Go to step 2.

Step 2

aDepending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting from the printer control

panel.

bPrint the document.

Are the margins correct?

The problem is

solved.

Contact customer

support.

Light print

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshooting 162

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the print light?

Go to step 2. The problem is

solved.

Step 2

aTurn o the printer, wait for about 10 seconds, and then turn on

the printer.

bIncrease toner darkness. From the control panel, navigate to:

Settings > Print > Quality

cPrint the document.

Is the print light?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel.

bPrint the document.

Is the print light?

Go to step 4. The problem is

solved.

Step 4

Check the status of the toner cartridge, and replace if necessary.

aFrom the control panel, navigate to:

Status/Supplies > Supplies

bPrint the document.

Is the print light?

Go to step 5. The problem is

solved.

Troubleshooting 163

Action Yes No

Step 5

aRemove the toner cartridge, and then remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light can cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPush either side of the transfer roller, located below the imaging

unit, to check if it depresses and bounces back into place.

cIf the transfer roller does not depress and bounce back into

place, then insert it by pulling up the blue gear and pulling it

out from the right side to the left.

dFirmly shake the imaging unit to redistribute the toner, and then

insert it.

eInsert the toner cartridge.

fTurn o the printer, wait for 10 seconds, and then turn on the

printer.

gPrint the document.

Is the print light?

Go to step 6. The problem is

solved.

Step 6

aIf the issue happens after installing a new maintenance kit, then

check whether the transfer roller included with the kit is

installed.

Note: If necessary, replace the transfer roller.

bPrint the document.

Is the print light?

Go to step 7. The problem is

solved.

Step 7

Check the status of the imaging unit. From the control panel,

navigate to:

Status/Supplies > Supplies

Is the imaging unit near end of life?

Go to step 8. Contact customer

support.

Step 8

aReplace the imaging unit.

bPrint the document.

Is the print light?

Contact customer

support.

The problem is

solved.

Troubleshooting 164

Mottled print and dots

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the print mottled?

Go to step 2. The problem is

solved.

Step 2

Check the printer for leaked toner contamination.

Is the printer free of leaked toner?

Go to step 4. Go to step 3.

Step 3

aReplace the toner cartridge.

bPrint the document.

Is the print mottled?

Go to step 4. The problem is

solved.

Step 4

Check if the mottled print only appears on the edges or back side

of the pages.

Is the print mottled only on the edges or back side of the pages?

Go to step 5. Go to step 6.

Step 5

aReplace the transfer roller.

bPrint the document.

Is the print mottled?

Go to step 6. The problem is

solved.

Troubleshooting 165

Action Yes No

Step 6

Check the status of the imaging unit. From the control panel,

navigate to:

Status/Supplies > Supplies

Is the imaging unit near end of life?

Go to step 7. Contact customer

support.

Step 7

aReplace the imaging unit.

bPrint the document.

Is the print mottled?

Contact customer

support.

The problem is

solved.

Paper curl

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the paper curled?

Go to step 2. The problem is

solved.

Step 2

aAdjust the guides in the tray to the correct position for the paper

loaded.

bPrint the document.

Is the paper curled?

Go to step 3. The problem is

solved.

Troubleshooting 166

Action Yes No

Step 3

aDepending on your operating system, specify the paper size

and paper type from the Printing Preferences or Print dialog.

Notes:

•Make sure that the settings match the paper loaded.

•You can also change the settings from the printer control

panel.

bPrint the document.

Is the paper curled?

Go to step 4. The problem is

solved.

Step 4

aRemove paper from the tray, and then turn over the paper.

bPrint the document.

Is the paper curled?

Go to step 5. The problem is

solved.

Step 5

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Is the paper curled?

Go to step 6. The problem is

solved.

Step 6

aCheck if the paper loaded is supported.

Note: If paper is not supported, then load a supported paper.

bPrint the document.

Is the paper curled?

Contact customer

support.

The problem is

solved.

Print crooked or skewed

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshooting 167

Action Yes No

Step 1

aAdjust the guides in the tray to the correct position for the paper

loaded.

bPrint the document.

Is the print crooked or skewed?

Go to step 2. The problem is

solved.

Step 2

aCheck if the paper loaded is supported.

Note: If paper is not supported, then load a supported paper.

bPrint the document.

Is the print crooked or skewed?

Go to step 3. The problem is

solved.

Step 3

aCheck the pick tire in the tray for signs of damage and

contamination, and replace if necessary.

bPrint the document.

Is the print crooked or skewed?

Contact customer

support.

The problem is

solved.

Solid black pages

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Is the printer printing solid black pages?

Go to step 2. The problem is

solved.

Troubleshooting 168

Action Yes No

Step 2

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Is the printer printing solid black pages?

Go to step 3. The problem is

solved.

Step 3

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bRemove any packing material that is stuck on the imaging unit.

Note: Make sure to remove any obstruction between the

charge roller and photoconductor drum.

cInsert the imaging unit.

dPrint the document.

Is the printer printing solid black pages?

Go to step 4. The problem is

solved.

Troubleshooting 169

Action Yes No

Step 4

Check the imaging unit for signs of damage.

Is the imaging unit free from damage?

Contact customer

support.

Go to step 5.

Step 5

aReplace the imaging unit.

bPrint the document.

Is the printer printing solid black pages?

Contact customer

support.

The problem is

solved.

Text or images cut o

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Are text or images cut o?

Go to step 2. The problem is

solved.

Step 2

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Are text or images cut o?

Go to step 3. The problem is

solved.

Troubleshooting 170

Action Yes No

Step 3

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bRemove any packing material that is stuck on the imaging unit.

Note: Make sure to remove any obstruction between the

charge roller and photoconductor drum.

cInsert the imaging unit.

dPrint the document.

Are text or images cut o?

Go to step 4. The problem is

solved.

Step 4

aReplace the imaging unit.

bPrint the document.

Are text or images cut o?

Contact customer

support.

The problem is

solved.

Troubleshooting 171

Toner easily rubs o

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Does toner easily rub o?

Go to step 2. The problem is

solved.

Step 2

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel.

bPrint the document.

Does toner easily rub o?

Go to step 3. The problem is

solved.

Step 3

aRemove, and then insert the fuser.

bPrint the document.

Does toner easily rub o?

Contact customer

support.

The problem is

solved.

Troubleshooting 172

Horizontal light bands

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Do horizontal light bands appear on prints?

Contact customer

support.

The problem is

solved.

Vertical light bands

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical light bands appear on prints?

Contact customer

support.

The problem is

solved.

Troubleshooting 173

Vertical white lines

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical white lines appear on prints?

Go to step 2. The problem is

solved.

Step 2

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel.

bPrint the document.

Do vertical white lines appear on prints?

Contact customer

support.

The problem is

solved.

Vertical dark bands

Troubleshooting 174

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical dark bands appear on prints?

Go to step 2. The problem is

solved.

Step 2

aRemove the toner cartridge, and then remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bInsert the imaging unit, and then insert the cartridge.

cPrint the document.

Do vertical dark bands appear on prints?

Go to step 3. The problem is

solved.

Troubleshooting 175

Action Yes No

Step 3

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bRemove any packing material that is stuck on the imaging unit.

Note: Make sure to remove any obstruction between the

charge roller and photoconductor drum.

cInsert the imaging unit.

dPrint the document.

Do vertical dark bands appear on prints?

Go to step 4. The problem is

solved.

Step 4

aCheck if a bright light enters the right side of the printer, and

move the printer if necessary.

bPrint the document.

Do vertical dark bands appear on prints?

Contact customer

support.

The problem is

solved.

Troubleshooting 176

Vertical dark lines or streaks

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical dark lines or streaks appear on prints?

Go to step 2. The problem is

solved.

Step 2

aRemove, and then reinstall the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light can cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Do vertical dark lines or streaks appear on prints?

Go to step 3. The problem is

solved.

Step 3

aReplace the imaging unit.

bPrint the document.

Do vertical dark lines or streaks appear on prints?

Contact customer

support.

The problem is

solved.

Troubleshooting 177

Vertical dark streaks with print missing

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bRemove any packing material that is stuck on the imaging unit.

Note: Make sure to remove any obstruction between the

charge roller and photoconductor drum.

cInsert the imaging unit.

dPrint the document.

Do vertical dark streaks with missing images appear on prints?

Go to step 2. The problem is

solved.

Troubleshooting 178

Action Yes No

Step 2

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical dark streaks with missing images appear on prints?

Contact customer

support.

The problem is

solved.

Repeating defects

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

Using the Print Quality Test Pages, check if the distance

between the repeating defects is equal to any of the following:

•96 mm (3.78 in.)

•49 mm (1.93 in.)

•47.5 mm (1.87 in.)

•30.2 mm (1.18 in.)

Does the distance between the repeating defects match any of the

measurements?

Go to step 2. Take note of the

distance, and then

contact customer

support.

Step 2

aReplace the imaging unit.

bPrint the document.

Do the repeating defects appear?

Contact customer

support.

The problem is

solved.

Troubleshooting 179

Conﬁdential and other held documents do not print

Action Yes No

Step 1

aFrom the control panel, check if the documents appear in the

Held Jobs list.

Note: If the documents are not listed, then print the

documents using the Print and Hold options.

bPrint the documents.

Are the documents printed?

The problem is

solved.

Go to step 2.

Step 2

The print job may contain a formatting error or invalid data.

•Delete the print job, and then send it again.

•For PDF ﬁles, generate a new ﬁle, and then print the

documents.

Are the documents printed?

The problem is

solved.

Go to step 3.

Step 3

If you are printing from the Internet, then the printer may be reading

the multiple job titles as duplicates.

For Windows users

aOpen the Printing Preferences dialog.

bFrom the Print and Hold section, select Keep duplicate

documents.

cEnter a PIN.

dResend the print job.

For Macintosh users

aSave and name each job dierently.

bSend the job individually.

Are the documents printed?

The problem is

solved.

Go to step 4.

Step 4

aDelete some held jobs to free up printer memory.

bResend the print job.

Are the documents printed?

The problem is

solved.

Go to step 5.

Step 5

aAdd printer memory.

bResend the print job.

Are the documents printed?

The problem is

solved.

Contact customer

support.

Troubleshooting 180

Slow printing

Action Yes No

Step 1

Make sure that the printer cable is securely connected to the

printer and to the computer, print server, option, or other network

device.

Is the printer printing slow?

Go to step 2. The problem is

solved.

Step 2

aMake sure that the printer is not in Eco‑Mode or Quiet Mode.

•From the control panel, navigate to:

Settings > Device > Power Management > Eco‑Mode

•From the control panel, navigate to:

Settings > Device > Maintenance > Conﬁguration Menu >

Device Operations > Quiet Mode

For non‑touch‑screen printer models, press to navigate

through the settings.

bPrint the document.

Is the printer printing slow?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the print

resolution from the Printing Preferences or Print dialog.

bSet the resolution to 4800 CQ.

cPrint the document.

Is the printer printing slow?

Go to step 4. The problem is

solved.

Step 4

aFrom the control panel, navigate to:

Settings > Print > Quality > Print Resolution

For non‑touch‑screen printer models, press to navigate

through the settings.

bSet the resolution to 4800 CQ.

cPrint the document.

Is the printer printing slow?

Go to step 5. The problem is

solved.

Troubleshooting 181

Action Yes No

Step 5

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel.

•Heavier paper prints more slowly.

•Paper narrower than letter, A4, and legal may print more

slowly.

bPrint the document.

Is the printer printing slow?

Go to step 6. The problem is

solved.

Step 6

aMake sure that the printer settings for Media Texture and Media

Weight match the paper being loaded.

From the control panel, navigate to:

Settings > Paper > Media Conﬁguration > Media Types

For non‑touch‑screen printer models, press to navigate

through the settings.

Note: Rough paper textures and heavy paper weights may

print more slowly.

bPrint the document.

Is the printer printing slow?

Go to step 7. The problem is

solved.

Step 7

Remove held jobs.

Is the printer printing slow?

Go to step 8. The problem is

solved.

Step 8

aMake sure that the printer is not overheating.

Notes:

•Allow the printer to cool down after a long print job.

•Observe the recommended ambient temperature for the

printer. For more information, see “Selecting a location

for the printer” on page 10.

bPrint the document.

Is the printer printing slow?

Go to step 9. The problem is

solved.

Troubleshooting 182

Action Yes No

Step 9

aAdd more printer memory.

bPrint the document.

Is the printer printing slow?

Contact customer

support.

The problem is

solved.

Print jobs do not print

Action Yes No

Step 1

aFrom the document you are trying to print, open the Print

dialog, and then check if you have selected the correct printer.

bPrint the document.

Is the document printed?

The problem is

solved.

Go to step 2.

Step 2

aCheck if the printer is on.

bResolve any error messages that appear on the display.

cPrint the document.

Is the document printed?

The problem is

solved.

Go to step 3.

Step 3

aCheck if the ports are working and if the cables are securely

connected to the computer and the printer.

For more information, see the setup documentation that came

with the printer.

bPrint the document.

Is the document printed?

The problem is

solved.

Go to step 4.

Step 4

aTurn o the printer, wait for about 10 seconds, and then turn on

the printer.

bPrint the document.

Is the document printed?

The problem is

solved.

Go to step 5.

Step 5

aRemove, and then reinstall the print driver.

bPrint the document.

Is the document printed?

The problem is

solved.

Contact customer

support.

Troubleshooting 183

The printer is not responding

Action Yes No

Step 1

Check if the power cord is connected to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or

electrical shock, connect the power cord to an appropriately

rated and properly grounded electrical outlet that is near the

product and easily accessible.

Is the printer responding?

The problem is

solved.

Go to step 2.

Step 2

Check if the electrical outlet is turned o by a switch or breaker.

Is the electrical outlet turned o by a switch or breaker?

Turn on the switch or

reset the breaker.

Go to step 3.

Step 3

Check if the printer is on.

Is the printer on?

Go to step 4. Turn on the printer.

Step 4

Check if the printer is in Sleep or Hibernate mode.

Is the printer in Sleep or Hibernate mode?

Press the power

button to wake the

printer.

Go to step 5.

Step 5

Check if the cables connecting the printer and the computer are

inserted to the correct ports.

Are the cables inserted to the correct ports?

Go to step 6. Insert the cables to

the correct ports.

Step 6

Turn o the printer, install the hardware options, and then turn on

the printer.

For more information, see the documentation that came with the

option.

Is the printer responding?

The problem is

solved.

Go to step 7.

Step 7

Install the correct print driver.

Is the printer responding?

The problem is

solved.

Go to step 8.

Step 8

Turn o the printer, wait for about 10 seconds, and then turn on the

printer.

Is the printer responding?

The problem is

solved.

Contact customer

support.

Troubleshooting 184

Adjusting toner darkness

1From the control panel, navigate to:

Settings > Print > Quality > Toner Darkness

For non-touch-screen printer models, press to navigate through the settings.

2Adjust the setting.

3Apply the changes.

Job prints from the wrong tray or on the wrong paper

Action Yes No

Step 1

aCheck if you are printing on the correct paper.

bPrint the document.

Is the document printed on the correct paper?

Go to step 2. Load the correct

paper size and paper

type.

Step 2

aDepending on your operating system, specify the paper size

and paper type from the Printing Preferences or Print dialog.

Note: You can also change the settings on the printer control

panel. Navigate to:

Settings > Paper > Tray Conﬁguration > Paper Size/Type

For non‑touch‑screen printer models, press to navigate

through the settings.

bMake sure that the settings match the paper loaded.

cPrint the document.

Is the document printed on the correct paper?

The problem is

solved.

Go to step 3.

Step 3

aCheck if the trays are linked.

For more information, see “Linking trays” on page 36.

bPrint the document.

Is the document printed from the correct tray?

The problem is

solved.

Contact customer

support.

Contacting customer support

Before contacting customer support, make sure to have the following information:

•Printer problem

•Error message

•Printer model type and serial number

Troubleshooting 185

Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,

support documentation, drivers, and other downloads.

Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries

or regions, go to http://support.lexmark.com.

Troubleshooting 186

Upgrading and migrating

Hardware

Available internal options

•Flash memory

•Font cards

•Firmware cards

–Forms and Bar Code

–PRESCRIBE

–IPDS

•Printer hard disk

•Internal solutions port

–Parallel 1284‑B Interface Card

–RS‑232C Serial Interface Card

–Fiber Interface Card

–N8350 802.11b/g/n Wireless Print Server Interface Card

Accessing the controller board

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Using a ﬂat-head screwdriver, open the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any controller board components or

connectors.

Upgrading and migrating 187

4Install any supported internal options. For more information, see the documentation that came with the

option.

5Close the access cover.

6Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

7Turn on the printer.

Installing a memory card

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Using a ﬂat‑head screwdriver, open the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any controller board components or

connectors.

Upgrading and migrating 188

4Unpack the memory card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card.

5Insert the memory card until it clicks into place.

6Close the access cover.

7Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

8Turn on the printer.

Upgrading and migrating 189

Installing an optional card

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Using a ﬂat‑head screwdriver, open the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any components or connectors.

4Unpack the optional card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card.

5Push the card ﬁrmly into place.

Upgrading and migrating 190

Note: The entire length of the connector on the card must touch and be ﬂush against the controller

board.

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the

controller board.

6Close the access cover.

7Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

8Turn on the printer.

Installing a printer hard disk

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Using a ﬂat‑head screwdriver, open the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any controller board components or

connectors.

4Unpack the printer hard disk.

Upgrading and migrating 191

5Attach the hard disk, and then connect the hard disk interface cable to the controller board.

Warning—Potential Damage: Do not touch or press the center of the hard disk.

6Close the access cover.

7Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

8Turn on the printer.

Installing an internal solutions port

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1Turn o the printer, and then unplug the power cord from the electrical outlet.

2Using a ﬂat‑head screwdriver, open the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any controller board components or

connectors.

Upgrading and migrating 192

3Unpack the internal solutions port (ISP) kit.

1ISP

2Mounting bracket

3Thumbscrews

4If necessary, remove the printer hard disk.

Upgrading and migrating 193

5Insert the bracket into the board until it clicks into place.

6Attach the ISP to the bracket.

Upgrading and migrating 194

7If necessary, attach the hard disk to the ISP.

aRemove the hard disk bracket.

bConnect the hard disk to the ISP.

Warning—Potential Damage: Do not touch or press the center of the hard disk.

Upgrading and migrating 195

8Close the access cover.

9Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

Installing the 250‑ or 550‑sheet tray

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Unpack the optional tray, and then remove all packing material.

Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do

not try to lift the printer and trays at the same time.

4Align the printer with the optional tray, and then lower the printer until it clicks into place.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires

two or more trained personnel to lift it safely.

5Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

6Turn on the printer.

Add the tray in the print driver to make it available for print jobs. For more information, see “Adding available

options in the print driver” on page 208.

Upgrading and migrating 196

Installing the 2100‑sheet tray

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Unpack the tray, and then remove all packing material.

Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do

not try to lift the printer and trays at the same time.

4Install the tray on the caster base.

Note: Make sure that the caster base wheels are locked.

CAUTION—POTENTIAL INJURY: If the tray weight is greater than 18 kg (40 lb), then it requires two

or more trained personnel to lift it safely.

5Align the printer with the tray, and then lower the printer until it clicks into place.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires

two or more trained personnel to lift it safely.

Upgrading and migrating 197

6Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

7Turn on the printer.

Add the tray in the print driver to make it available for print jobs. For more information, see “Adding available

options in the print driver” on page 208.

Upgrading and migrating 198

Installing the 4‑bin mailbox

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Unpack the mailbox.

Note: You may need to install the guide bar before installing the mailbox. For more information, see the

installation sheet that came with the guide bar.

4Remove the printer top cover.

Upgrading and migrating 199

5Install the mailbox on the printer.

•A maximum of three mailboxes may be conﬁgured with the printer.

•If conﬁgured with the output expander, then the mailbox and output expander may be installed in any

order.

6Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

7Turn on the printer.

Add the mailbox in the print driver to make it available for print jobs. For more information, see “Adding

available options in the print driver” on page 208.

Upgrading and migrating 200

Installing the output expander or high‑capacity output expander

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Unpack the output expander or high‑capacity output expander.

Note: You may need to install the guide bar before installing either of the options. For more information,

see the installation sheet that came with the guide bar.

4Remove the printer top cover.

Upgrading and migrating 201

5Install the option on the printer.

In conﬁguration with two or more hardware options:

•The output expander is the only option that can be placed on top of the high‑capacity output expander.

•The high‑capacity output expander must always be at the bottom.

6Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

7Turn on the printer.

Add the option in the print driver to make it available for print jobs. For more information, see “Adding

available options in the print driver” on page 208.

Upgrading and migrating 202

Installing the staple ﬁnisher

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Unpack the staple ﬁnisher.

Note: You may need to install the guide bar before installing the ﬁnisher. For more information, see the

installation sheet that came with the guide bar.

4Remove the printer top cover.

Upgrading and migrating 203

5Install the staple ﬁnisher on the printer.

If conﬁgured with two or more optional hardware options, then the staple ﬁnisher must always be on top.

6Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

7Turn on the printer.

Add the staple ﬁnisher in the print driver to make it available for print jobs. For more information, see “Adding

available options in the print driver” on page 208.

Upgrading and migrating 204

Installing the staple, hole punch ﬁnisher

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Unpack the staple, hole punch ﬁnisher.

Note: You may need to install the guide bar before installing the ﬁnisher. For more information, see the

installation sheet that came with the guide bar.

4Remove the printer top cover.

Upgrading and migrating 205

5Install the ﬁnisher on the printer.

The ﬁnisher must not be combined with any other output options.

6Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

7Turn on the printer.

Add the ﬁnisher in the print driver to make it available for print jobs. For more information, see “Addi ng

available options in the print driver” on page 208.

Upgrading and migrating 206

Software

Supported operating systems

Using the software CD, you can install the printer software on the following operating systems:

•Windows 10

•Windows 8.1

•Windows Server 2012 R2

•Windows Server 2012

•Windows 7 SP1

•Windows Server 2008 R2 SP1

•Windows Server 2008 SP2

•Windows Vista SP2

•Mac OS X version 10.7 or later

•Red Hat Enterprise Linux WS

•openSUSE Linux

•SUSE Linux Enterprise Server

•Debian GNU/Linux

•Ubuntu

•Fedora

•IBM AIX

•Oracle Solaris SPARC

•Oracle Solaris x86

Notes:

•For Windows operating systems, the print drivers and utilities are supported in both 32‑ and 64‑bit

versions.

•For drivers and utilities that are compatible with Mac OS X version 10.6 or earlier and for speciﬁc

supported Linux or UNIX operating system versions, go to http://support.lexmark.com.

•For more information on software compatibility with all other operating systems, contact customer

support.

Installing the printer software

1Obtain a copy of the software installer package.

•From the software CD that came with your printer.

•Go to http://support.lexmark.com, and then select your printer and operating system.

2Run the installer, and then follow the instructions on the computer screen.

3For Macintosh users, add the printer.

Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.

Upgrading and migrating 207

Adding available options in the print driver

For Windows users

1Open the printers folder.

2Select the printer you want to update, and then do either of the following:

•For Windows 7 or later, select Printer properties.

•For earlier versions, select Properties.

3Navigate to the Conﬁguration tab, and then select Update Now ‑ Ask Printer.

4Apply the changes.

For Macintosh users

1From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.

2Navigate to the list of hardware options, and then add any installed options.

3Apply the changes.

Firmware

Exporting or importing a conﬁguration ﬁle

You can export the conﬁguration settings of your printer into a text ﬁle, and then import the ﬁle to apply the

settings to other printers.

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Export or import a conﬁguration ﬁle for one or multiple applications.

For one application

aFrom the Embedded Web Server, click Apps > the application that you want > Conﬁgure.

bClick Export or Import.

For multiple applications

aFrom the Embedded Web Server, click Export Conﬁguration or Import Conﬁguration.

bFollow the instructions on the screen.

Updating ﬁrmware

Some applications require a minimum device ﬁrmware level to operate correctly.

Upgrading and migrating 208

For more information on updating the device ﬁrmware, contact your Lexmark representative.

1From the Embedded Web Server, click Settings > Device > Update Firmware.

2Browse to locate the required ﬂash ﬁle.

3Apply the changes.

Upgrading and migrating 209

Notices

Product information

Product name:

Lexmark B2865dw; Lexmark M5255; Lexmark M5265; Lexmark M5270; Lexmark MS725dvn; Lexmark MS821n,

MS821dn; Lexmark MS822de; Lexmark MS823n, MS823dn; Lexmark MS824de; Lexmark MS825dn; Lexmark

MS826de

Machine type:

4064

Model(s):

210, 230, 235, 295, 410, 430, 435, 438, 495, 630, 635, 695, 830, and their equivalent models

Edition notice

June 2018

The following paragraph does not apply to any country where such provisions are inconsistent with local

law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY

KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of

express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made

to the information herein; these changes will be incorporated in later editions. Improvements or changes in the

products or the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to

make these available in all countries in which it operates. Any reference to a product, program, or service is

not intended to state or imply that only that product, program, or service may be used. Any functionally

equivalent product, program, or service that does not infringe any existing intellectual property right may be

used instead. Evaluation and veriﬁcation of operation in conjunction with other products, programs, or services,

except those expressly designated by the manufacturer, are the user’s responsibility.

For Lexmark technical support, visit http://support.lexmark.com.

For information on supplies and downloads, visit www.lexmark.com.

GOVERNMENT END USERS

The Software Program and any related documentation are "Commercial Items," as that term is deﬁned in 48

C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are

used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.

227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software

Notices 210

Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only

those rights as are granted to all other end users pursuant to the terms and conditions herein.

Trademarks

Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International,

Inc. in the United States and/or other countries.

Google Cloud Print and Google Chrome are trademarks of Google Inc.

Macintosh, the Mac logo, and Safari are trademarks of Apple Inc.

Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of the Microsoft group

of companies in the United States and other countries.

Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria

Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.

PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s

designation of a set of printer commands (language) and functions included in its printer products. This printer

is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used

in various application programs, and that the printer emulates the functions corresponding to the commands.

PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.

All other trademarks are the property of their respective owners.

AirPrint and the AirPrint logo are trademarks of Apple, Inc.

Licensing notices

All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the

installation software CD.

Noise emission levels

The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO

9296.

Note: Some modes may not apply to your product.

1-meter average sound pressure, dBA

Printing 56 (MS725dvn); 57 (B2865dw,

M5255, M5265, MS821n, MS821dn,

MS822de, MS823n, MS823dn,

MS824de); 58 (M5270, MS825dn,

MS826de)

Ready 28 (MS725dvn); 14 (B2865dw, M5255,

M5265, M5270, MS821n, MS821dn,

MS822de, MS823n, MS823dn,

MS824de, MS825dn, MS826de)

Values are subject to change. See www.lexmark.com for current values.

Notices 211

Waste from Electrical and Electronic Equipment (WEEE) directive

The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the

European Union. We encourage the recycling of our products.

If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your

local sales oce phone number.

India E-Waste notice

This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of

lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in

concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in

Schedule II of the Rules.

Product disposal

Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local

authorities for disposal and recycling options.

Static sensitivity notice

This symbol identiﬁes static-sensitive parts. Do not touch the areas near these symbols without ﬁrst touching

a metal surface in an area away from the symbol.

To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper

jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior

areas of the printer even if the symbol is not present.

Notices 212

ENERGY STAR

Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to

comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped

by Lexmark.

Temperature information

Operating temperature and relative humidity 15.3 to 32.2°C (60 to 90°F) and 8 to 80% RH

1.1 to 35°C (34 to 95°F) and 8 to 80% RH

Maximum wet-bulb temperature2: 22.8°C (73°F)

Non-condensing environment

Printer / cartridge / imaging unit long-

term storage1

Printer / cartridge / imaging unit short-term

shipping

-40 to 43.3°C (-40 to 110°F)

1 Supplies shelf life is approximately 2 years. This is based on storage in a standard oce environment at 22°C (72°F)

and 45% humidity.

2 Wet-bulb temperature is determined by the air temperature and the relative humidity.

Laser notice

The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for

Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements

of IEC 60825-1: 2014.

Class I laser products are not considered to be hazardous. The laser system and printer are designed so there

is never any human access to laser radiation above a Class I level during normal operation, user maintenance,

or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser

with the following speciﬁcations:

Class: IIIb (3b) AlGaAs

Nominal output power (milliwatts): 25

Wavelength (nanometers): 755–800

Power consumption

Product power consumption

The following table documents the power consumption characteristics of the product.

Note: Some modes may not apply to your product.

Notices 213

Mode Description Power consumption (Watts)

Printing The product is generating hard‑copy output

from electronic inputs.

800 (MS725dvn); 670 (M5255, MS821n, MS821dn);

700 (MS822de); 770 (B2865dw, M5265, MS823n,

MS823dn, MS824de); 830 (M5270, MS825dn,

MS826de)

Copy The product is generating hard‑copy output

from hard‑copy original documents.

N/A

Scan The product is scanning hard‑copy

documents.

N/A

Ready The product is waiting for a print job. High power usage: 95 (MS725dvn); 39 (M5255,

MS821n, MS821dn, MS822de); 34 (B2865dw, M5265,

MS823n, MS823dn, MS824de); 38.5 (M5270,

MS825dn, MS826de)

Low power usage: 75 (MS725dvn); 21.5 (M5255,

MS821n, MS821dn, MS822de); 20 (B2865dw, M5265,

MS823n, MS823dn, MS824de); 21 ( M5270, MS825dn,

MS826de)

Sleep Mode The product is in a high‑level energy‑saving

mode.

1.3 (MS725dvn); 1.4 (M5255, M5270, MS821n,

MS821dn, MS822de, MS825dn, MS826de); 1.6

(B2865dw, M5265, MS823n, MS823dn, MS824de)

Hibernate The product is in a low‑level energy‑saving

mode.

0.2

O The product is plugged into an electrical

outlet, but the power switch is turned o.

0.2

The power consumption levels listed in the previous table represent time-averaged measurements.

Instantaneous power draws may be substantially higher than the average.

Values are subject to change. See www.lexmark.com for current values.

Sleep Mode

This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by

lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged

after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout.

Factory default Sleep Mode Timeout for this product (in minutes): 15

By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.

Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response

time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more

energy.

Hibernate Mode

This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in

Hibernate Mode, all other systems and devices are powered down safely.

Notices 214

The Hibernate mode can be entered in any of the following methods:

•Using the Hibernate Timeout

•Using the Schedule Power modes

Factory default Hibernate Timeout for this product in all countries or regions 3 days

The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed

between one hour and one month.

O mode

If this product has an o mode which still consumes a small amount of power, then to completely stop product

power consumption, disconnect the power supply cord from the electrical outlet.

Total energy usage

It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are

provided in power units of Watts, the power consumption should be multiplied by the time the product spends

in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's

energy usage.

Regulatory notices for wireless products

This section contains regulatory information that applies only to wireless models.

If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com.

Modular component notice

Wireless‑equipped models contain the following modular component(s):

Lexmark Regulatory Type/Model: LEX-M07-001; FCC ID: IYLLEXM07001; Industry Canada IC: 2376A-M07001

Exposure to radio frequency radiation

The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other

regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and

any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.

Industry Canada (Canada)

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and

maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio

interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically

radiated power (EIRP) is not more than that necessary for successful communication.

This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following

two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,

including interference that may cause undesired operation of the device.

Notices 215

To prevent radio interference to the licensed service and to reduce the potential for harmful interference to co-

channel mobile satellite systems, this device is intended to be operated indoors and away from windows to

provide maximum shielding.

High-power radars are allocated as primary users (i.e., priority users) of the bands 5250–5350MHz and 5650–

5850MHz. These radars could cause interference and/or damage to LE-LAN devices.

Industrie Canada (Canada)

Selon la réglementation d'Industrie Canada, l'émetteur radio ne fonctionne qu'avec une antenne dont le type

et le gain maximal (ou inférieur) ont été approuvés par Industrie Canada. Pour réduire les interférences radio

potentielles auprès d'autres utilisateurs, le type d'antenne et son gain doivent être choisis de telle sorte que la

puissance isotrope rayonnée équivalente (PIRE) ne soit pas supérieure à ce qui est nécessaire pour assurer la

réussite de la communication.

Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est

soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter

toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.

Aﬁn de prévenir les interférences radio des services sous licence et pour réduire le risque d'interférences

nuisibles aux systèmes de satellites mobiles utilisant les mêmes canaux, cet appareil est destiné à être utilisé

à l’intérieur et loin des fenêtres aﬁn de fournir une protection maximale.

Les radars à haute puissance sont déﬁnis comme les utilisateurs principaux (p. ex., utilisateurs prioritaires) dans

les bandes de 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer des interférences ou des

dommages aux appareils RELOC-EL.

European Community (EC) directives conformity

This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the

approximation and harmonization of the laws of the Member States relating to radio equipment.

The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,

40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön

fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the

Directives is available upon request from the Authorized Representative or may be obtained at

www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.

Compliance is indicated by the CE marking:

Restrictions

This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all

the countries listed in the table below:

Notices 216

AT BE BG CH CY CZ DE DK EE

EL ES FI FR HR HU IE IS IT

LI LT LU LV MT NL NO PL PT

RO SE SI SK TR UK

EU statement of radio transmitter operational frequency bands and maximum RF power

This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725

in the EU) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both

bands.

Federal Communications Commission (FCC) compliance information

statement

This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part

15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference received, including interference that may cause

undesired operation.

The FCC Class A limits are designed to provide reasonable protection against harmful interference when the

equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful

interference, in which case the user will be required to correct the interference at his own expense.

The manufacturer is not responsible for any radio or television interference caused by using other than

recommended cables or by unauthorized changes or modiﬁcations to this equipment. Unauthorized changes

or modiﬁcations could void the user's authority to operate this equipment.

Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing

device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach

or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a

violation of FCC regulations.

Any questions regarding this compliance information statement should be directed to:

Director of Lexmark Technology & Services

Lexmark International, Inc.

740 West New Circle Road

Lexington, KY 40550

Telephone: (859) 232–3000

E-mail: regulatory@lexmark.com

Notices 217

Industry Canada compliance statement

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Standard ICES-003.

Avis de conformité aux normes de l’industrie du Canada

Cet appareil numérique de classe A est conforme aux exigences de la norme canadienne relative aux

équipements pouvant causer des interférences NMB-003.

Notice to users of Class A products in Brazil

Este produto não é apropriado para uso em ambientes domésticos, pois poderá causar interferências

eletromagnéticas que obrigam o usuário a tomar medidas necessárias para minimizar estas interferências.

European Community (EC) directives conformity

This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,

and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to

electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, and

on the restrictions of use of certain hazardous substances in electrical and electronic equipment.

The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,

40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön

fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the

Directives is available upon request from the Authorized Representative or may be obtained at

www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.

This product satisﬁes the Class A limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1 or

EN 62368-1.

Radio interference notice

Warning

This is a product that complies with the emission requirements of EN55022 and EN55032 Class A limits and

immunity requirements of EN55024. This product is not intended to be used in residential/domestic

environments.

This is a Class A product. In a domestic environment, this product may cause radio interference, in which case

the user may be required to take adequate measures.

Notices 218

STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,

LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER

PRINTERS

Lexmark International, Inc., Lexington, KY

This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the

country-speciﬁc warranty information that came with your product.

This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,

from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”

Limited warranty

Lexmark warrants that this product:

—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts

—Is, during normal use, free from defects in material and workmanship

If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for

repair or replacement (at Lexmark's option).

If this product is a feature or option, this statement applies only when that feature or option is used with the

product for which it was intended. To obtain warranty service, you may be required to present the feature or

option with the product.

If you transfer this product to another user, warranty service under the terms of this statement is available to

that user for the remainder of the warranty period. You should transfer proof of original purchase and this

statement to that user.

Limited warranty service

The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12

months later provided that the warranty period for any supplies and for any maintenance items included with

the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser

Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is

available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”

message for such item.

To obtain warranty service you may be required to present proof of original purchase. You may be required to

deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark

designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the

Lexmark designated location.

When warranty service involves the exchange of a product or part, the item replaced becomes the property of

the Remarketer or Lexmark. The replacement may be a new or repaired item.

The replacement item assumes the remaining warranty period of the original product.

Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a

repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal

obligations, restrictions, liens, and encumbrances.

Notices 219

As part of your warranty service and/or replacement, Lexmark may update the ﬁrmware in your printer to the

latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized

products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized

use of genuine Lexmark products will not be impacted.

Before you present this product for warranty service, remove all print cartridges, programs, data, and removable

storage media (unless directed otherwise by Lexmark).

For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area

contact Lexmark on the World Wide Web.

Remote technical support is provided for this product throughout its warranty period. For products no longer

covered by a Lexmark warranty, technical support may not be available or only be available for a fee.

Extent of limited warranty

Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of

prints produced by any product.

Warranty service does not include repair of failures caused by:

—Modiﬁcation or unauthorized attachments

—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance

—Unsuitable physical or operating environment

—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer

—Operation of a product beyond the limit of its duty cycle

—Use of printing media outside of Lexmark speciﬁcations

—Refurbishment, repair, reﬁlling or remanufacture by a third party of products, supplies or parts

—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark

TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS

OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS

OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND

SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW

ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL

APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT

TO CHANGE AT ANY TIME WITHOUT NOTICE.

Limitation of liability

Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance

or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover

actual damages up to the limit set forth in the following paragraph.

Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the

product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or

damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL

LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER

ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the

possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.

Notices 220

This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's

and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers

are intended beneﬁciaries of this limitation.

Additional rights

Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or

limitation of incidental or consequential damages, so the limitations or exclusions contained above may not

apply to you.

This limited warranty gives you speciﬁc legal rights. You may also have other rights that vary from state to state.

Notices 221

Index

Numerics

2100‑sheet tray

installing 197

loading 30

4‑bin mailbox

installing 199

accessing the controller

board 187

activating Voice Guidance 25

adding contacts 22

adding groups 23

adding hardware options

print driver 208

adding internal options

print driver 208

adjusting speech rate

Voice Guidance 26

adjusting the brightness

display 124

adjusting the default headphones

volume 98

adjusting the default speaker

volume 98

adjusting toner darkness 185

AirPrint

using 46

attaching cables 13

avoiding paper jams 126

blank pages 154

bookmarks

creating 21

creating folders for 22

cannot open Embedded Web

Server 146

changing the printer port settings

after installing ISP 100

changing the wallpaper 19

checking the printer

connectivity 148

checking the status of parts and

supplies 101

cleaning

exterior of the printer 100

interior of the printer 100

cleaning the printer 100

clearing jam

in door A 130

in door H 138

in door N 137

in high‑capacity output

expander 136

in mailbox bin 137

in output expander 136

in the duplex unit 133

in the fuser 133

in the multipurpose feeder 135

in the staple ﬁnisher 140

in the staple ﬁnisher bin 138

in the staple, hole punch

ﬁnisher 139

in the staple, hole punch

ﬁnisher bin 139

in trays 130

clearing staple jam

in the staple, hole punch

ﬁnisher 143

Cloud Connector proﬁle

creating 20

printing from 49

collated printing does not

work 151

conﬁdential print jobs 48

printing from a Macintosh

computer 48

printing from Windows 48

conﬁguring Eco‑Mode setting 20

conﬁguring Eco‑Settings 20

conﬁguring supply

notiﬁcations 105

conﬁguring Universal paper 27

connecting the printer

to a wireless network 98

connecting to a wireless network

using PIN method 99

using Push Button method 99

conserving supplies 124

contacting customer support 185

contacts

adding 22

deleting 23

editing 23

controller board

accessing 187

creating a Cloud Connector

proﬁle 20

creating bookmarks 21

creating folders

for bookmarks 22

crooked print 167

Customer Support

using 21

customer support

contacting 185

customizing the display 19

deactivating the Wi‑Fi

network 99

default headphones volume

adjusting 98

default speaker volume

adjusting 98

Defective ﬂash detected 149

deleting contacts 23

deleting groups 23

Device Quotas

setting up 20

directory list

printing 50

display brightness

adjusting 124

Display Customization

using 19

documents, printing

from a computer 45

from a mobile device 45, 46

Eco‑Mode

conﬁguring 124

Eco‑Settings

conﬁguring 20

editing contacts 23

editing groups 23

emission notices 211, 215, 218

enabling Magniﬁcation mode 26

Index 222

enabling personal identiﬁcation

numbers 26

enabling spoken passwords 26

enabling the USB port 147

encrypting the printer hard

disk 96

envelopes

loading 35

environmental setting

Eco‑Mode 124

Hibernate mode 124

sleep mode 124

erasing memory

from the printer hard disk 95

erasing non‑volatile memory 95

erasing printer hard disk

memory 95

erasing printer memory 95, 96

erasing volatile memory 95

Ethernet port 13

exporting a conﬁguration ﬁle

using the Embedded Web

Server 208

factory default settings

restoring 96

FCC notices 215

ﬁnding more information about

the printer 9

ﬁrmware

update 208

ﬂash drive

printing from 46

folder paper 158

font sample list

printing 49

fuser

replacing 109

Google Cloud Print

using 45

groups

adding 23

deleting 23

editing 23

hardware options

installing 192, 197, 199, 201,

203, 205

memory card 188

trays 196

hardware options, adding

print driver 208

headphones

default volume 98

held jobs 48

printing from a Macintosh

computer 48

printing from Windows 48

Hibernate mode

conﬁguring 124

high‑capacity output expander

installing 201

home screen

customizing 19

showing icons 19

using 18

home screen icons 18

hot roll fuser

replacing 111

HTTP/FTP Settings menu 83

humidity around the printer 213

icons on the home screen

showing 19

identifying jam locations 128

imaging unit

ordering 103

replacing 106

importing a conﬁguration ﬁle

using the Embedded Web

Server 208

indicator light

understanding the status 16

installing a memory card 188

installing an optional card 190

installing options

printer hard disk 191

installing the 2100‑sheet tray 197

installing the 4‑bin mailbox 199

installing the high‑capacity

output expander 201

installing the output

expander 201

installing the printer

software 207

installing the staple ﬁnisher 203

installing the staple, hole punch

ﬁnisher 205

installing trays 196

internal option is not

detected 148

internal options

ﬁrmware card 187

ﬂash memory 187

font card 187

internal solutions port 187

printer hard disk 187

internal options, adding

print driver 208

internal solutions port

installing 192

jams

avoiding 126

jams, clearing

in the standard bin 134

keyboard on the display

using 26

letterhead

loading 35

loading, 2100‑sheet tray 30

Lexmark Mobile Print

using 45

linking trays 36

2100‑sheet tray 30

letterhead in 2100‑sheet

tray 30

loading the multipurpose

feeder 35

loading trays 27

locating jam areas 128

locating the security slot 95

Magniﬁcation mode

enabling 26

maintenance kit

ordering 104

Index 223

managing screen saver 19

memory card

installing 188

802.1x 82

About this Printer 62

Accessibility 58

Conﬁdential Print Setup 90

Device 93

Erase Temporary Data Files 92

Ethernet 77

Flash Drive Print 72

Google Cloud Print 84

Help 94

HTML 70

HTTP/FTP Settings 83

Image 70

Information Sent to Lexmark 58

IPSec 81

Job Accounting 66

Layout 63

Local Accounts 87

LPD Conﬁguration 82

Manage Permissions 86

Media Types 72

Menu Settings Page 93

Miscellaneous 92

Mobile Services

Management 92

Network 94

Network Overview 74

Notiﬁcations 53

Out of Service Erase 62

PCL 68

PDF 67

PostScript 68

Power Management 57

Preferences 52

Print 93

Quality 65

Remote Operator Panel 53

Restore Factory Defaults 59

Security Audit Log 88

Setup 64

SNMP 80

Solutions LDAP Settings 91

TCP/IP 79

ThinPrint 83

Tray Conﬁguration 71

Troubleshooting 94

Universal Setup 71

USB 84

Visible Home Screen Icons 62

Wi‑Fi Direct 85

XPS 67

Menu map 51

Menu Settings Page

printing 94

menus

Conﬁguration Menu 60

Disk Encryption 91

Schedule USB Devices 87

Wireless 74

mobile device

printing from 45, 46

Mopria Print Service

using 45

moving the printer 10, 123

multipurpose feeder

loading 35

navigating the screen

using gestures 25

navigating the screen using

gestures 25

noise emission levels 211

Non‑Lexmark supply 150

non‑volatile memory 96

Not enough free space in ﬂash

memory for resources 149

notices 211, 212, 213, 214, 215,

218

operating systems

supported 207

optional card

installing 190

ordering

maintenance kit 104

ordering supplies

imaging unit 103

staple cartridge 104

toner cartridge 101

output expander

installing 201

paper jam

in the duplex area 133

in the fuser 133

paper jam in door A 130

paper jam in door C 133

paper jam in door H 138

paper jam in door N 137

paper jam in the 4‑bin

mailbox 137

paper jam in the high‑capacity

output expander 136

paper jam in the multipurpose

feeder 135

paper jam in the output

expander 136

paper jam in the staple ﬁnisher

bin 138

paper jam in trays 130

paper jams

avoiding 126

location 128

paper jams, clearing

in the standard bin 134

personal identiﬁcation number

method 99

personal identiﬁcation numbers

enabling 26

pick roller

replacing 116

pick roller in the multipurpose

feeder

replacing 117

power button light

understanding the status 16

power cord socket 13

prepunched paper

loading 35

print driver

hardware options, adding 208

print jobs not printed 183

Print Quality Test Pages 94

print quality troubleshooting

blank or white pages 154

crooked or skewed print 167

dark print 155

ﬁne lines are not printed

correctly 157

folded or wrinkled paper 158

gray background on prints 159

horizontal light bands 173

light print 162

mottled print and dots 165

paper curl 166

repeating defects 179

solid black pages 168

Index 224

text or images cut o 170

toner easily rubs o 172

vertical dark bands 174

vertical dark lines or streaks 177

vertical dark streaks with print

missing 178

vertical light bands 173

vertical white lines 174

print troubleshooting

conﬁdential and other held

documents do not print 180

envelope seals when

printing 151

incorrect margins 162

jammed pages are not

reprinted 154

job prints from the wrong

tray 185

job prints on the wrong

paper 185

paper frequently jams 153

print jobs do not print 183

slow printing 181

tray linking does not work 152

unable to read ﬂash drive 147

printer

minimum clearances 10

moving 10

selecting a location 10

shipping 123

printer conﬁgurations 11

printer connectivity

checking 148

printer hard disk

encrypting 96

installing 191

printer hard disk memory 96

erasing 95

printer information

ﬁnding 9

printer is not responding 184

printer messages

Defective ﬂash detected 149

Non‑Lexmark supply 150

Not enough free space in ﬂash

memory for resources 149

Replace cartridge, printer region

mismatch 149

Unformatted ﬂash detected 149

printer options troubleshooting

cannot detect internal

option 148

printer port settings

changing 100

printer ports 13

printer settings

restoring factory default 96

printer software, installing 207

printer status 16

printing

AirPrint 92

directory list 50

font sample list 49

from a Cloud Connector

proﬁle 49

from a computer 45

from a ﬂash drive 46

Menu Settings Page 94

printing conﬁdential and other

held jobs

from a Macintosh computer 48

from Windows 48

printing from a computer 45

printing from a ﬂash drive 46

Push Button method 99

QR codes

adding 21

Quality menu 65

recycling

Lexmark packaging 125

Lexmark products 125

toner cartridges 125

removing paper jam

in door A 130

in door H 138

in door N 137

in high‑capacity output

expander 136

in mailbox bin 137

in the duplex unit 133

in the fuser 133

in the multipurpose feeder 135

in the output expander 136

in the staple ﬁnisher bin 138

in the staple, hole punch

ﬁnisher 139

in the staple, hole punch

ﬁnisher bin 139

in trays 130

removing staple jam 140, 143

repeat print jobs 48

printing from a Macintosh

computer 48

printing from Windows 48

Replace cartridge, printer region

mismatch 149

replacing

pick roller in the multipurpose

feeder 117

replacing parts

fuser 109

hot roll fuser 111

pick roller 116

transfer roller 113

replacing supplies

imaging unit 106

staple cartridge 120, 121

toner cartridge 105

reserve print jobs

printing from a Macintosh

computer 48

printing from Windows 48

resetting

supply usage counters 150

restoring factory default

settings 96

running a slideshow 19

safety information 7, 8

scheduling power modes 20

securing printer memory 96

security slot

locating 95

selecting a location for the

printer 10

setting the paper size 27

setting the paper type 27

setting up Device Quotas 20

shipping the printer 123

showing icons on the home

screen 19

skewed print 167

sleep mode

conﬁguring 124

speaker

default volume 98

spoken passwords

enabling 26

staple cartridge

ordering 104

Index 225

replacing 120, 121

staple ﬁnisher

installing 203

staple, hole punch ﬁnisher

installing 205

statement of volatility 96

status of parts

checking 101

status of supplies

checking 101

storing print jobs 48

supplies

conserving 124

supply notiﬁcations

conﬁguring 105

supply usage counters

resetting 150

supported ﬁle types 47

supported ﬂash drives 47

supported operating

systems 207

supported paper sizes 37

supported paper types 40

supported paper weights 42

TCP/IP menu 79

temperature around the

printer 213

toner cartridge

ordering 101

replacing 105

toner cartridges

recycling 125

toner darkness

adjusting 185

transfer roller

replacing 113

trays

loading 27

troubleshooting

cannot open Embedded Web

Server 146

printer is not responding 184

troubleshooting, print

collated printing does not

work 151

conﬁdential and other held

documents do not print 180

envelope seals when

printing 151

incorrect margins 162

jammed pages are not

reprinted 154

job prints from the wrong

tray 185

job prints on the wrong

paper 185

paper frequently jams 153

print jobs do not print 183

slow printing 181

tray linking does not work 152

troubleshooting, print quality

blank or white pages 154

crooked or skewed print 167

dark print 155

ﬁne lines are not printed

correctly 157

folded or wrinkled paper 158

gray background on prints 159

horizontal light bands 173

light print 162

mottled print and dots 165

paper curl 166

repeating defects 179

solid black pages 168

text or images cut o 170

toner easily rubs o 172

vertical dark bands 174

vertical dark lines or streaks 177

vertical dark streaks with print

missing 178

vertical light bands 173

vertical white lines 174

troubleshooting, printer options

cannot detect internal

option 148

unable to read ﬂash drive

troubleshooting, print 147

Unformatted ﬂash detected 149

Universal paper

conﬁguring 27

unlinking trays 36

updating ﬁrmware

ﬂash ﬁle 208

USB port 13

enabling 147

using

genuine Lexmark parts 101

genuine Lexmark supplies 101

using Customer Support 21

using Display Customization 19

using QR Code Generator 21

using the control panel

Lexmark M5255 16

Lexmark M5265 16

Lexmark M5270 16

Lexmark MS725 15

Lexmark MS821 15

Lexmark MS822 16

Lexmark MS823 15

Lexmark MS824 16

Lexmark MS825 15

Lexmark MS826 16

using the home screen 18

verify print jobs 48

printing from a Macintosh

computer 48

printing from Windows 48

vertical dark lines on prints 177

vertical streaks on prints 177

virtual keyboard

using 26

Voice Guidance

activating 25

speech rate 26

Voice Guidance speech rate

adjusting 26

volatile memory 96

white lines 174

white pages 154

Wireless menu 74

wireless network

connecting the printer to 98

Wi‑Fi Protected Setup 99

wireless networking 98

Wi‑Fi network

deactivating 99

Wi‑Fi Protected Setup

wireless network 99

wrinkled paper 158

Index 226

Table of Contents

Lexmark B2865dw User Manual

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