Table of Contents
- Contents
- Safety information
- Learning about the printer
- Setting up and using the home screen applications
- Setting up and using the accessibility features
- Loading paper and specialty media
- Printing
- Copying
- E-mailing
- Faxing
- Setting up the printer to fax
- Setting up the fax function
- Setting up fax using a standard telephone line
- Setting up fax using digital subscriber line
- Setting up fax using VoIP telephone service
- Setting up fax using cable modem connection
- Setting up fax in countries or regions with different telephone wall jacks and plugs
- Connecting to a distinctive ring service
- Setting the fax date and time
- Configuring daylight saving time
- Sending a fax
- Scheduling a fax
- Creating a fax destination shortcut
- Changing the fax resolution
- Adjusting the fax darkness
- Viewing a fax log
- Blocking junk faxes
- Holding faxes
- Forwarding a fax
- Setting up the printer to fax
- Scanning
- Securing the printer
- Maintaining the printer
- Adjusting the speaker volume
- Networking
- Setting up serial printing (Windows only)
- Cleaning printer parts
- Ordering parts and supplies
- Replacing parts and supplies
- Replacing a developer unit
- Replacing the fuser
- Replacing a photoconductor unit
- Replacing an imaging unit
- Replacing a toner cartridge
- Replacing the pick roller
- Replacing the separator pad
- Replacing the waste toner bottle
- Replacing the transfer belt
- Replacing the transfer roller
- Replacing the ADF pick roller
- Replacing the ADF feed roller
- Replacing the ADF separator roller
- Replacing the staple cartridge unit
- Storing supplies
- Moving the printer
- Saving energy and paper
- Recycling
- Clearing jams
- Troubleshooting
- Network connection problems
- Hardware options problems
- Issues with supplies
- Paper feed problems
- Printing problems
- Confidential and other held documents do not print
- Slow printing
- Print jobs do not print
- Print quality is poor
- Blank or white pages
- Dark print
- Ghost images
- Gray background
- Horizontal dark lines
- Horizontal white lines
- Incorrect margins
- Jagged or uneven characters
- Light print
- Mottled print and dots
- Print crooked or skewed
- Repeating defects
- Solid color or black images
- Text or images cut off
- Toner easily rubs off
- Uneven print density
- Vertical dark lines or streaks
- Vertical white lines
- The printer is not responding
- Job prints from the wrong tray or on the wrong paper
- Color quality problems
- Faxing problems
- Scanning problems
- Contacting customer support
- Upgrading and migrating
- Notices
- Index
Lexmark CX820de User Manual
Displayed below is the user manual for CX820de by Lexmark which is a product in the Multifunctionals category. This manual has pages.
Related Manuals
Contents
Safety information........................................................................................ 6
Conventions.......................................................................................................................................................... 6
Learning about the printer...........................................................................9
Finding information about the printer.............................................................................................................9
Selecting a location for the printer................................................................................................................ 10
Printer configurations......................................................................................................................................... 11
Attaching cables.................................................................................................................................................12
Using the control panel.....................................................................................................................................14
Understanding the status of the power button and indicator light.......................................................15
Using the home screen.....................................................................................................................................15
Menu map.............................................................................................................................................................16
Printing a menu settings page........................................................................................................................18
Setting up and using the home screen applications..............................19
Customizing the home screen........................................................................................................................19
Setting up Forms and Favorites..................................................................................................................... 19
Setting up Card Copy........................................................................................................................................19
Using Shortcut Center..................................................................................................................................... 20
Setting up Scan Center....................................................................................................................................20
Managing contacts........................................................................................................................................... 20
Adding contacts...........................................................................................................................................................20
Adding groups............................................................................................................................................................... 21
Editing contacts or groups......................................................................................................................................... 21
Deleting contacts or groups...................................................................................................................................... 21
Setting up and using the accessibility features..................................... 23
Enabling the Magnification mode................................................................................................................. 23
Activating Voice Guidance..............................................................................................................................23
Adjusting the Voice Guidance speech rate................................................................................................23
Enabling spoken passwords or personal identification numbers........................................................ 23
Navigating the screen using gestures.........................................................................................................24
Using the keyboard on the display...............................................................................................................24
Loading paper and specialty media......................................................... 25
Setting the size and type of the specialty media......................................................................................25
Contents 2
Configuring Universal paper settings.......................................................................................................... 25
Loading trays......................................................................................................................................................25
Loading the multipurpose feeder..................................................................................................................27
Linking trays........................................................................................................................................................28
Printing.........................................................................................................29
Printing from a computer.................................................................................................................................29
Printing forms..................................................................................................................................................... 29
Printing from a mobile device........................................................................................................................ 29
Printing from a flash drive............................................................................................................................... 30
Supported flash drives and file types............................................................................................................31
Configuring confidential jobs......................................................................................................................... 32
Printing held jobs...............................................................................................................................................32
Printing a font sample list................................................................................................................................ 33
Canceling a print job.........................................................................................................................................33
Copying........................................................................................................34
Making copies.................................................................................................................................................... 34
Copying photos..................................................................................................................................................34
Copying on letterhead..................................................................................................................................... 34
Copying on both sides of the paper (two‑sided).......................................................................................34
Reducing or enlarging copies........................................................................................................................ 35
Collating copies................................................................................................................................................. 35
Placing separator sheets between copies................................................................................................. 35
Copying multiple pages onto a single sheet............................................................................................. 35
Creating a copy shortcut................................................................................................................................. 35
E-mailing...................................................................................................... 36
Setting up the e‑mail function........................................................................................................................36
Configuring e‑mail settings.............................................................................................................................36
Sending an e-mail..............................................................................................................................................36
Creating an e-mail shortcut.............................................................................................................................37
Faxing...........................................................................................................38
Setting up the printer to fax............................................................................................................................38
Sending a fax.......................................................................................................................................................51
Scheduling a fax................................................................................................................................................ 52
Contents 3
Creating a fax destination shortcut.............................................................................................................. 52
Changing the fax resolution........................................................................................................................... 52
Adjusting the fax darkness............................................................................................................................. 52
Viewing a fax log............................................................................................................................................... 53
Blocking junk faxes........................................................................................................................................... 53
Holding faxes......................................................................................................................................................53
Forwarding a fax................................................................................................................................................53
Scanning...................................................................................................... 54
Scanning to an FTP server..............................................................................................................................54
Creating an FTP shortcut.................................................................................................................................54
Scanning to a flash drive................................................................................................................................. 54
Sending scanned documents to a computer.............................................................................................55
Securing the printer................................................................................... 56
Locating the security slot................................................................................................................................ 56
Erasing printer memory................................................................................................................................... 56
Erasing printer hard disk memory.................................................................................................................56
Configuring printer hard disk encryption.................................................................................................... 57
Restoring factory default settings................................................................................................................. 57
Statement of Volatility.......................................................................................................................................57
Maintaining the printer.............................................................................. 59
Adjusting the speaker volume.......................................................................................................................59
Networking......................................................................................................................................................... 60
Setting up serial printing (Windows only).....................................................................................................61
Cleaning printer parts...................................................................................................................................... 62
Ordering parts and supplies...........................................................................................................................63
Replacing parts and supplies.........................................................................................................................66
Storing supplies................................................................................................................................................. 98
Moving the printer.............................................................................................................................................98
Saving energy and paper................................................................................................................................99
Recycling............................................................................................................................................................100
Clearing jams.............................................................................................102
Avoiding jams................................................................................................................................................... 102
Identifying jam locations................................................................................................................................ 103
Contents 4
Paper jam in trays............................................................................................................................................ 104
Paper jam in the multipurpose feeder........................................................................................................105
Paper jam in the automatic document feeder..........................................................................................107
Paper jam in the standard bin...................................................................................................................... 109
Paper jam in door B..........................................................................................................................................110
Paper jam in the finisher bin...........................................................................................................................113
Staple jam in door G.........................................................................................................................................115
Troubleshooting.........................................................................................119
Network connection problems......................................................................................................................119
Hardware options problems.......................................................................................................................... 121
Issues with supplies........................................................................................................................................ 123
Paper feed problems...................................................................................................................................... 125
Printing problems.............................................................................................................................................129
Color quality problems.................................................................................................................................... 151
Faxing problems...............................................................................................................................................154
Scanning problems..........................................................................................................................................157
Contacting customer support.......................................................................................................................160
Upgrading and migrating......................................................................... 161
Hardware.............................................................................................................................................................161
Software..............................................................................................................................................................177
Firmware............................................................................................................................................................. 177
Notices........................................................................................................179
Index........................................................................................................... 182
Contents 5
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—ROTATING FAN BLADES: Indicates a risk of laceration from moving fan blades.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Safety information 6
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays, then lift the printer o the
trays. Do not try to lift the printer and the trays at the same time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
Safety information 7
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CAUTION—ROTATING FAN BLADES: To avoid the risk of laceration from moving fan blades, turn o the
printer and unplug the power cord from the electrical outlet before accessing areas marked with this
symbol.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This equipment is not suitable for use in locations where children are likely to be present.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 8
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
•Connecting the printer
•Installing the printer software
See the setup documentation that came with the
printer or go to http://support.lexmark.com.
More setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
Information Center—Go to
http://infoserve.lexmark.com.
Help Menu Pages—Access the guides on the
printer firmware or go to
http://support.lexmark.com.
Touch Screen Guide—Go to
http://support.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/product_video
s_id.html.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—Go to
http://support.lexmark.com.
Help using the printer software Help for Microsoft® Windows® or Macintosh
operating systems—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•The printer software is located in the printer
program folder or on the desktop, depending
on the operating system.
Learning about the printer 9
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
•Documentation
•Driver downloads
•Live chat support
•E‑mail support
•Voice support
Go to http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
•Place and date of purchase
•Machine type and serial number
•Safety information
•Regulatory information
•Warranty information
•Environmental information
Warranty information varies by country or region:
•In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
•In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install
hardware options.
•Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
•Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
Learning about the printer 10
•Keep the printer:
–Clean, dry, and free of dust.
–Away from stray staples and paper clips.
–Away from the direct airflow of air conditioners, heaters, or ventilators.
–Free from direct sunlight and humidity extremes.
•Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 43.3°C (-40 to 110°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
1Top 330 mm (13 in.)
2Right side 152 mm (6 in.)
3Front 381 mm (15 in.)
4Left side 457 mm (18 in.)
5Rear 203 mm (8 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see www.lexmark.com/multifunctionprinters.
You can configure your printer by adding three optional 550‑sheet trays and an optional 2200‑sheet tray.
Learning about the printer 11
1Control panel
2Standard bin
3Automatic document feeder (ADF)
4Staple finisher
5Standard 550‑sheet tray
6Optional 550‑sheet trays
7Optional 2200‑sheet tray
8Multipurpose feeder
Attaching cables
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Learning about the printer 12
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1EXT port Connect additional devices (telephone or answering machine) to the printer and the
telephone line. Use this port if you do not have a dedicated fax line for the printer and
if this connection method is supported in your country or region.
Note: Remove the plug to access the port.
2LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL
filter, VoIP adapter, or any other adapter that allows you to access the telephone line to
send and receive faxes.
3USB printer port Connect the printer to a computer.
4Ethernet port Connect the printer to an Ethernet network.
5USB ports Attach a keyboard or any compatible options.
6Power cord socket Connect the printer to a properly grounded electrical outlet.
Learning about the printer 13
Using the control panel
Use the To
1Display •View the printer messages and supply status.
•Set up and operate the printer.
2Home button Go to the home screen.
3Power button •Turn on or turn o the printer.
Note: To turn o the printer, press and hold the power button for five
seconds.
•Set the printer to Sleep or Hibernate mode.
•Wake the printer from Sleep or Hibernate mode.
4Keypad Enter numbers or symbols in an input field.
5Pause button Place a dial pause in a fax number.
6Start button Start a job, depending on which mode is selected.
7Clear all or Reset button Reset the default settings of a function such as copying, faxing, or scanning.
8Stop or Cancel button Stop the current job.
9Backspace button Move the cursor backward and delete a character in an input field.
10 Indicator light Check the status of the printer.
11 Volume buttons Adjust the volume of the headset or speaker.
12 Headset or speaker port Attach a headset or speaker.
Learning about the printer 14
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in sleep mode.
Blinking amber The printer is in hibernate mode.
Using the home screen
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Touch To
1Copy Make copies.
2E‑mail Send e‑mails.
3Change Language Change the language on the printer display.
4Fax Send fax.
5Settings Access the printer menus.
6Held Faxes Show all the current held fax jobs.
Note: If Held Faxes is hidden, then Release Held Faxes appears.
7Shortcut Center Organize all shortcuts.
Learning about the printer 15
Touch To
8Status/Supplies •Show a printer warning or error message whenever the printer requires intervention
to continue processing.
•View more information on the printer warning or message, and on how to clear it.
Note: You can also access this setting by touching the top section of the home
screen.
9Address Book Access, create, and organize contacts.
10 Scan Profiles Scan and save documents directly to the computer.
11 FTP Scan and save documents directly to an FTP server.
12 Bookmarks Organize all bookmarks.
13 Held Jobs Show all the current held print jobs
14 USB Drive View, select, or print photos and documents from a flash drive.
15 Job Queue Show all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
These settings may also appear on the home screen
Touch To
App Profiles Access application profiles.
Lock Device Prevent users from accessing any printer functions from the home screen.
Menu map
Device
•Preferences
•Remote Operator Panel
•Notifications
•Power Management
•Information Sent to Lexmark
•Accessibility
•Restore Factory Defaults
•Maintenance
•Visible Home Screen Icons
•About This Printer
Print
•Layout
•Finishing
•Setup
•Quality
•Job Accounting
•XPS
•PDF
•PostScript
•PCL
•HTML
•Image
•PPDS
Learning about the printer 16
Paper
•Tray Configuration
•Media Configuration
•Bin Configuration
Copy
Copy Defaults
Fax
•Fax Mode
•Analog Fax Setup
•Fax Server Setup
E‑mail
•E‑mail Setup
•E‑mail Defaults
•Web Link Setup
Network/Ports
•Network Overview
•Wireless
•AirPrint
•Ethernet
•TCP/IP
•IPv6
•SNMP
•IPSec
•LPD Configuration
•HTTP/FTP Settings
•ThinPrint
•USB
•Parallel [x]
•Serial
•Google Cloud Print
•Wi-Fi Direct
FTP
FTP Defaults
USB Drive
•Flash Drive Scan •Flash Drive Print
Security
•Login Methods
•Schedule USB Devices
•Security Audit Log
•Login Restrictions
•Confidential Print Setup
•Disk Encryption
•Erase Temporary Data Files
•Solutions LDAP Settings
•Miscellaneous
Option Card Menu
Note: This setting appears only when an optional card is installed.
Learning about the printer 17
Reports
•Menu Settings Page
•Device
•Print
•Shortcuts
•Fax
•Network
Help
•Print All Guides
•Color Quality Guide
•Connection Guide
•Copy Guide
•E‑mail Guide
•Fax Guide
•Information Guide
•Media Guide
•Moving Guide
•Print Quality Guide
•Scan Guide
•Supplies Guide
Troubleshooting
•Basic Print Quality Samples •Advanced Print Quality Samples
Printing a menu settings page
From the home screen, touch Settings > Reports > Menu Settings Page.
Learning about the printer 18
Setting up and using the home screen
applications
Customizing the home screen
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Device > Visible Home Screen Icons.
3Select the icons that you want to appear on the home screen.
4Apply the changes.
Setting up Forms and Favorites
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Apps > Forms and Favorites > Configure.
3Click Add, and then customize the settings.
Notes:
•To make sure that the location settings of the bookmark are correct, type the IP address of the host
computer where the bookmark is located.
•Make sure that the printer has access rights to the folder where the bookmark is located.
4Apply the changes.
Setting up Card Copy
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Apps > Card Copy > Configure.
Setting up and using the home screen applications 19
3Configure the output options and scan settings.
Notes:
•When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and
400 dpi for black and white.
•When scanning multiple cards, make sure that the scan resolution does not exceed 150 dpi for color
and 300 dpi for black and white.
•You need a printer hard disk to scan multiple cards.
•Make sure that the printer network and e‑mail settings are configured.
4Apply the changes.
Using Shortcut Center
1From the home screen, touch Shortcut Center, and then select a printer function.
2Tou ch Create Shortcut, and then configure the settings.
3Tou ch Save, and then type a unique shortcut name.
4Apply the changes.
Setting up Scan Center
1From the home screen, touch Scan Center.
2Select and create a destination, and then configure the settings.
Notes:
•When creating a network destination, make sure to validate and adjust the settings until no errors
occur.
•Only destinations created from the Embedded Web Server are saved. For more information, see the
documentation that came with the solution.
3Apply the changes.
Managing contacts
Adding contacts
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Address Book.
Setting up and using the home screen applications 20
3From the Contacts section, add a contact.
Note: You can assign the contact to one or more groups.
4If necessary, specify a login method to allow application access.
5Apply the changes.
Adding groups
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Address Book.
3From the Contact Groups section, add a group name.
Note: You can assign one or more contacts to the group.
4Apply the changes.
Editing contacts or groups
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Address Book.
3Do either of the following:
•From the Contacts section, click a contact name, and then edit the information.
•From the Contact Groups section, click a group name, and then edit the information.
4Apply the changes.
Deleting contacts or groups
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Address Book.
Setting up and using the home screen applications 21
3Do either of the following:
•From the Contacts section, select a contact that you want to delete.
•From the Contact Groups section, select a group name that you want to delete.
Setting up and using the home screen applications 22
Setting up and using the accessibility features
Enabling the Magnification mode
1From the control panel, press and hold the 5 key until a voice message is heard.
2Select Magnification.
3Select OK.
For more information on navigating a magnified screen, see “Navigating the screen using gestures” on
page 24
Activating Voice Guidance
From the control panel
1Press and hold the 5 key until a voice message is heard.
2Select OK.
From the keyboard
1Press and hold the 5 key until a voice message is heard.
2Press Tab to navigate the focus cursor to the OK button, and then press Enter.
Notes:
•Voice Guidance is also activated by inserting the headphones into the headphone jack.
•To adjust the volume, use the volume buttons at the bottom part of the control panel.
Adjusting the Voice Guidance speech rate
1From the home screen, select Settings > Device > Accessibility > Speech Rate.
2Select the speech rate.
Enabling spoken passwords or personal identification
numbers
1From the home screen, select Settings > Device > Accessibility > Speak Passwords/PINs.
2Enable the setting.
Setting up and using the accessibility features 23
Navigating the screen using gestures
Notes:
•The gestures are applicable only when Voice Guidance is activated.
•A physical keyboard is required for typing characters and adjusting certain settings.
Gesture Function
Double‑tap Select an option or item on the screen.
Triple‑tap Zoom in or zoom out text and images.
Swipe right or swipe down Move to the next item on the screen.
Swipe left or swipe up Move to the previous item on the screen.
Pan Access parts of the zoomed image that are beyond the limits of the screen.
Note: This gesture requires the use of two fingers to drag across a zoomed
image.
Swipe up then left Exit an application and return to the home screen.
Swipe down then left •Cancel a job.
•Go back to the previous setting.
•Exit the screen that appears within changing any setting or value.
Swipe up then down Repeat a spoken prompt.
Using the keyboard on the display
Do one or more of the following:
•Drag a finger over the key to announce the character.
•Lift the finger to enter or type the character in the field.
•Press Backspace to delete characters.
•To hear the content in the input field, press Tab, and then press Shift + Tab.
Setting up and using the accessibility features 24
Loading paper and specialty media
Setting the size and type of the specialty media
The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes,
do the following:
1From the home screen, navigate to:
Settings > Paper > Tray Configuration > select a tray
2Configure the size and type of the specialty media.
Configuring Universal paper settings
1From the home screen, touch Settings > Paper > Media Configuration > Universal Setup.
2Configure the settings.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1Pull out the tray.
Note: Do not remove trays while the printer is busy.
2Adjust the guides to match the size of the paper you are loading.
Note: Use the indicators on the bottom of the tray to position the guides.
Loading paper and specialty media 25
3Flex, fan, and align the paper edges before loading.
4Load the paper with the printable side faceup.
Notes:
•Load letterhead faceup with the header on the left side of the tray for one‑sided printing.
•Load letterhead facedown with the header on the right side of the tray for two‑sided printing.
•Load letterhead faceup with the header on the right side of the tray for one‑sided print jobs that
require finishing.
•Load letterhead facedown with the header on the left side of the tray for two‑sided print jobs that
require finishing.
•Load pre‑punched paper with the holes toward the front or left side of the tray.
•Do not slide paper into the tray.
•Make sure that the stack height is below the maximum paper fill indicator. Overfilling may cause
paper jams.
5Insert the tray.
If loading a paper type other than plain, set the paper size and type to match the paper loaded in the tray.
Loading paper and specialty media 26
Loading the multipurpose feeder
1Open the multipurpose feeder.
2Adjust the guide to match the size of the paper you are loading.
3Flex, fan, and align the paper edges before loading.
4Load the paper.
•Load paper, card stock, and transparencies with the printable side facedown and the top edge entering
the printer first.
Loading paper and specialty media 27
•Load envelopes with the flap side up and against the left side of the paper guide. Load European
envelopes with the flap side up and entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives.
5From the control panel, set the paper size and type to match the paper loaded in the tray.
Linking trays
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper.
3Match the paper size and type for the trays you are linking.
Note: To unlink trays, make sure that no trays have the same paper size or type.
4Save the settings.
Note: You can also change the paper size and type settings from the printer control panel.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.
Loading paper and specialty media 28
Printing
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1From the document that you are trying to print, open the Print dialog.
2If necessary, adjust the settings.
3Print the document.
Printing forms
1From the home screen, navigate to:
Forms and Favorites > select form > Print
2If necessary, configure the print settings.
3Send the print job.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2Select a printer.
3Print the document.
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1From the home screen of your mobile device, launch an enabled application.
2Tap Print, and then select the printer.
3Send the print job.
Printing 29
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1From the home screen of your mobile device, launch a compatible application.
2Tap Print, and then select the printer.
3Send the print job.
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Note: This application is supported only in some Apple devices.
1From the home screen of your mobile device, launch a compatible application.
2Select an item to print, and then tap the share icon.
3Tap Print, and then select the printer.
4Send the print job.
Printing from a flash drive
1Insert a flash drive into the USB port.
Notes:
•If you insert the flash drive when an error message appears, then the printer ignores the flash drive.
•If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the
display.
Printing 30
2From the display, touch the document that you want to print.
If necessary, configure other print settings.
3Send the print job.
To print another document, touch USB Drive.
Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively
printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.
Supported flash drives and file types
Flash drives
•Lexar JumpDrive S70 (16GB and 32GB)
•SanDisk Cruzer (16GB and 32GB)
•PNY Attaché (16GB and 32GB)
Notes:
–The printer supports high‑speed USB flash drives with full‑speed standard.
–USB flash drives must support the File Allocation Table (FAT) system.
File types
Documents:
•.doc or .docx
•.xls or .xlsx
•.ppt or .pptx
•.pdf
•.xps
Printing 31
Images:
•.dcx
•.gif
•.jpeg or .jpg
•.bmp
•.pcx
•.ti or .tif
•.webp
Configuring confidential jobs
1From the home screen, touch Settings > Security > Confidential Print Setup.
2Configure the settings.
Use To
Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name are deleted.
Confidential Job
Expiration
Set the amount of time before confidential jobs are automatically deleted from the printer
memory.
Note: Confidential held jobs are stored in the printer until you log in and release or
delete them manually.
Repeat Job
Expiration
Set the amount of time before repeat jobs are deleted from the printer memory.
Note: Repeat held jobs are stored so extra copies can be printed later.
Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory.
Note: Verify jobs print one copy to check if it is satisfactory before printing the
remaining copies.
Reserve Job
Expiration
Set the amount of time before reserved jobs are deleted without being printed.
Note: Reserve held jobs are automatically deleted after printing.
Printing held jobs
1From the document you are trying to print, open the Print dialog.
2Select the printer, and then do the following:
•For Windows users, click Properties or Preferences, and then click Print and Hold.
•For Macintosh users, select Print and Hold.
3Select the print job type.
4If necessary, assign a user name.
5Send the print job.
6From the printer home screen, touch Held Jobs.
7Send the print job.
Printing 32
Printing a font sample list
1From the home screen, touch Settings > Reports > Print > Print Fonts.
2Tou ch PCL Fonts or PostScript Fonts.
Canceling a print job
From the printer control panel
1From the home screen, touch Job Queue.
Note: You can also access this setting by touching the top section of the home screen.
2Select the job to cancel.
From the computer
1Depending on the operating system, do either of the following:
•Open the printers folder, and then select your printer.
•From the System Preferences in the Apple menu, navigate to your printer.
2Select the job to cancel.
Printing 33
Copying
Making copies
1Load an original document into the ADF tray or on the scanner glass.
Notes:
•To avoid a cropped image, make sure that the size of the original document and output is the same.
•To make a quick copy, from the control panel, press .
2From the home screen, touch Copy, and then specify the size of the original document.
Note: If the document is a mix of dierent sizes, then select Mixed Letter/Legal.
3If necessary, specify a tray or feeder and a dierent output size.
4Send the copy job.
Copying photos
1Place a photo on the scanner glass.
2From the home screen, touch Copy > Content > Photo.
3From the Content Source menu, select the setting that best matches the original photo.
4Send the copy job.
Copying on letterhead
1Load an original document into the ADF tray or on the scanner glass.
2From the home screen, touch Copy, and then specify the size of the original document.
3Tou ch Copy to, and then select the tray that contains the specialty media.
If you are loading the specialty media into the multipurpose feeder, then navigate to:
Multipurpose Feeder > select the size of the specialty media > Letterhead
4Send the copy job.
Copying on both sides of the paper (two‑sided)
1Load an original document into the ADF tray or on the scanner glass.
2From the home screen, touch Copy > Paper Setup.
3Adjust the settings.
4Send the copy job.
Copying 34
Reducing or enlarging copies
1Load an original document into the ADF tray or on the scanner glass.
2From the home screen, navigate to:
Copy > Scale > specify a scale value
Notes:
•Changing the size of the original document or output after setting Scale restores the scale value to
Auto.
•Auto is the factory default setting. It adjusts the scan image of the original document to fit the size of
the paper onto which you are copying.
3Send the copy job.
Collating copies
1Load an original document into the ADF tray or on the scanner glass.
2From the home screen, touch Copy, and then set Collate to On.
3Send the copy job.
Placing separator sheets between copies
1Load an original document into the ADF tray or on the scanner glass.
2From the home screen, touch Copy > Separator Sheets.
3Adjust the settings.
4Send the copy job.
Copying multiple pages onto a single sheet
1Load an original document into the ADF tray or on the scanner glass.
2From the home screen, touch Copy > Pages Per Side.
3Adjust the settings.
4Send the copy job.
Creating a copy shortcut
1From the home screen, touch Copy.
2Adjust the settings, and then touch .
3Enter a shortcut name.
4Apply the changes.
Copying 35
E-mailing
Setting up the e‑mail function
1From the home screen, touch Settings > Device > Preferences > Run Initial Setup.
2Turn o the printer, wait for about 10 seconds, and then turn it back on.
3From the Before You Begin screen, select Change the Settings and Continue with the Wizard.
4From the Fax/Email Server Setup screen, enter the needed information.
5Finish the setup.
Configuring e‑mail settings
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > E-mail.
3Enter the needed information.
4Apply the changes.
Sending an e-mail
Using the control panel
1Load an original document into the ADF tray or on the scanner glass.
2From the home screen, touch E-mail, and then enter the needed information.
Note: You can also enter the recipient using the address book or shortcut number.
3If necessary, configure the output file type settings.
4Send the e-mail.
Using the shortcut number
1From the control panel, press #, and then enter the shortcut number using the keypad.
2Send the e‑mail.
E-mailing 36
Creating an e-mail shortcut
1From the home screen, touch E‑mail.
2Configure the settings, and then touch .
3Enter a shortcut name.
4Apply the changes.
E-mailing 37
Faxing
Setting up the printer to fax
Notes:
•The following connection methods are applicable only in some countries or regions.
•During the initial printer setup, clear the fax function check box and any other function you plan to set up
later, and then touch Continue.
•The indicator light may blink red if the fax function is enabled and not fully set up.
Warning—Potential Damage: Do not touch cables or the printer in the area shown while actively sending or
receiving a fax.
Setting up the fax function
1From the home screen, touch Settings > Device > Preferences > Run Initial Setup.
2Turn o the printer, wait for about 10 seconds, and then turn it back on.
3From the Before You Begin screen, select Change the Settings and Continue with the Wizard.
4From the Fax/Email Server Setup screen, enter the needed information.
5Finish the setup.
Faxing 38
Setting up fax using a standard telephone line
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
Setup 1: Printer is connected to a dedicated fax line
1Connect one end of the telephone cable to the line port of the printer.
2Connect the other end of the telephone cable to an active analog wall jack.
Notes:
•You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer O).
•If you want to receive faxes automatically, then set the printer to pick up on any number of rings that you
want.
Faxing 39
Setup 2: Printer is sharing the line with an answering machine
Note: If you subscribe to a distinctive ring service provided by your telephone company, then make sure that
you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have
set it to receive faxes automatically.
Connected to the same telephone wall jack
1Connect one end of the telephone cable to the line port of the printer.
2Connect the other end of the telephone cable to an active analog wall jack.
3Connect the answering machine to the telephone port of the printer.
Faxing 40
Connected to dierent wall jacks
1Connect one end of the telephone cable to the line port of the printer.
2Connect the other end of the telephone cable to an active analog wall jack.
Notes:
•If you have only one telephone number on your line, then set the printer to receive faxes automatically.
•Set the printer to pick up calls two rings after the answering machine. For example, if the answering
machine picks up calls after four rings, then set the printer Rings to Answer setting to six.
Faxing 41
Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service
1Connect one end of the telephone cable to the line port of the printer.
2Connect the other end of the telephone cable to an active analog wall jack.
3Connect the telephone to the telephone port of the printer.
Notes:
•This setup works best if you are using voice mail more often than fax, and if you subscribe to a
distinctive ring service.
•When you answer the telephone and you hear fax tones, press *9* or the manual answer code on the
telephone to receive the fax.
•You can also set the printer to receive faxes automatically, but turn o the voice mail service when you
are expecting a fax.
Faxing 42
Setting up fax using digital subscriber line
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
Digital subscriber line (DSL) splits your regular telephone line into two channels: voice and Internet. Telephone
and fax signals travel through the voice channel, and internet signals pass through the other channel.
Install a DSL filter to minimize interference between the two channels and ensure a quality connection.
Note: Contact your DSL provider to obtain a DSL filter.
Faxing 43
1Connect the line port of the DSL filter to the wall jack.
2Connect one end of the telephone cable to the line port of the printer. Connect the other end to the phone
port on the DSL filter.
3To connect a telephone to the printer, remove any installed adapter plug from the telephone port of the
printer, and then connect the telephone.
Setting up fax using VoIP telephone service
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
Faxing 44
1Connect one end of the telephone cable to the line port of the printer.
2Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra
cost for the activation of the second phone port.
3Connect the telephone to the telephone port of the printer.
Notes:
•To check if the telephone port on the VoIP adapter is active, plug an analog telephone into the port, and
then listen for a dial tone.
•If you need two phone ports for your devices, but do not want to pay extra cost, then use a phone
splitter. Plug the phone splitter into the port labeled Phone Line 1 or Phone Port, and then plug the
printer and telephone into the splitter.
•To check the splitter, plug an analog telephone into the splitter, and then listen for a dial tone.
Setting up fax using cable modem connection
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
Faxing 45
Setup 1: Printer is connected directly to a cable modem
1Connect one end of the telephone cable to the line port of the printer.
2Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem.
3Connect your analog telephone to the telephone port of the printer.
Note: To check if the telephone port on the cable modem is active, connect an analog telephone, and then
listen for a dial tone.
Faxing 46
Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the
facility
1Connect one end of the telephone cable to the line port of the printer.
2Connect the other end of the telephone cable to an active analog telephone wall jack.
3Connect your analog telephone to the telephone port of the printer.
Setting up fax in countries or regions with dierent telephone wall jacks
and plugs
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Faxing 47
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
The standard wall jack adopted by most countries or regions is RJ11. If the wall jack or equipment in your facility
is not compatible with this type of connection, then use a telephone adapter. An adapter for your country or
region may not come with your printer, and you may need to purchase it separately.
There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug
from the telephone port of the printer if you are connecting to a serial or cascaded telephone system.
Part name Part number
Lexmark adapter plug 40X8519
Faxing 48
Connecting the printer to a non‑RJ11 wall jack
1Connect one end of the telephone cable to the line port of the printer.
2Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack.
3If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it
directly to the telephone adapter.
Faxing 49
Connecting the printer to a wall jack in Germany
The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering
machines. The F port is for telephones. Connect the printer to any of the N ports.
1Connect one end of the telephone cable to the line port of the printer.
2Connect the other end of the telephone cable to the RJ11 adapter, and then connect the adapter to an N
port.
3If you want to connect a telephone and answering machine to the same wall jack, then connect the devices
as shown.
Faxing 50
Connecting to a distinctive ring service
A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone
number is assigned a dierent ring pattern.
1From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls
> Answer On.
2Select the ring pattern.
3Apply the changes.
Setting the fax date and time
1From the home screen, touch Settings > Device > Preferences > Date and Time > Configure.
2Configure the settings.
Configuring daylight saving time
1From the home screen, touch Settings > Device > Preferences > Date and Time > Configure.
2In the Time Zone menu, select Custom.
3Configure the settings.
Sending a fax
Using the control panel
1Load the original document into the ADF tray or on the scanner glass.
2From the control panel, select Fax, and then enter the needed information.
3If necessary, configure other fax settings.
4Fax the document.
Using the computer
For Windows users
1From the document that you are trying to fax, open the Print dialog.
2Select the printer, and then click Properties, Preferences, Options, or Setup.
3Click Fax > Enable fax, and then enter the recipient number.
4If necessary, configure other fax settings.
5Fax the document.
Faxing 51
For Macintosh users
1With a document open, choose File > Print.
2Select the printer, and then enter the recipient number.
3If necessary, configure other fax settings.
4Fax the document.
Scheduling a fax
1Load the original document into the ADF tray or on the scanner glass.
2From the home screen, navigate to:
Fax > enter the fax number > Send Time
3Configure the date and time to send the fax.
4If necessary, configure other fax settings.
5Send the fax job.
Creating a fax destination shortcut
1From the home screen, touch Fax > To.
2Enter the recipient number.
Note: To create a group of fax numbers, touch , and then enter another fax number.
3Tou ch .
4Enter a shortcut name.
5Apply the changes.
Changing the fax resolution
1Load an original document into the ADF tray or on the scanner glass.
2From the home screen, touch Fax, and then enter the needed information.
3Adjust the Resolution setting.
4Send the fax job.
Adjusting the fax darkness
1Load an original document into the ADF tray or on the scanner glass.
2From the home screen, touch Fax, and then enter the needed information.
Faxing 52
3Adjust the Darkness setting.
4Send the fax job.
Viewing a fax log
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Reports > Fax.
3Click Fax Job Log or Fax Call Log.
Blocking junk faxes
1From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls
> Block No Name Fax.
2Apply the changes.
Holding faxes
1From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Holding Faxes.
2Select a mode.
Forwarding a fax
1From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls.
2Configure the Fax Forwarding, Forward To, and Forward to Shortcut settings.
3Apply the changes.
Faxing 53
Scanning
Scanning to an FTP server
1Load the original document into the ADF tray or on the scanner glass.
2From the home screen, touch FTP, and then enter the needed information.
3If necessary, configure other FTP settings.
4Send the FTP job.
Creating an FTP shortcut
1From the home screen, touch FTP.
2Enter the FTP server address, and then touch .
3Enter a shortcut name.
4Apply the changes.
Scanning to a flash drive
1Load an original document into the ADF tray or on the scanner glass.
2Insert the flash drive.
3Tou ch Scan to USB and adjust the settings if necessary.
Note: If the USB Drive screen does not appear, then touch USB Drive on the home screen.
4Scan the document.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the printer or the
flash drive in the area shown while actively printing, reading, or writing from the memory device.
Scanning 54
Sending scanned documents to a computer
1Load an original document into the ADF tray or on the scanner glass.
2From the home screen, touch Scan Profiles > Scan To Computer.
3Select the scan profile where you want to save the document.
Scanning 55
Securing the printer
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buered data in your printer, turn o the printer.
To era se non‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE.
3Follow the instructions on the display.
Erasing printer hard disk memory
1From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.
2Select the Sanitize all information on hard disk check box, and then touch ERASE.
3Follow the instructions on the display.
Note: This process can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
Securing the printer 56
Configuring printer hard disk encryption
1From the home screen, touch Settings > Security > Disk Encryption > Start Encryption.
Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data
from the printer before starting the encryption.
2Follow the instructions on the display.
Notes:
•Do not turn o the printer during the encryption process. Loss of data can occur.
•Disk encryption can take from several minutes to more than an hour, making the printer unavailable
for other tasks.
•After encryption, the printer returns to the home screen.
Restoring factory default settings
From the home screen, touch Settings > Device > Restore Factory Defaults > Restore Settings > Restore all
settings > RESTORE > Start.
For more information, see “Erasing printer memory” on page 56.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, device settings, network
information and bookmark settings, and embedded
solutions.
Hard disk memory Some printers have a hard disk drive installed. The printer
hard disk is designed for printer-specific functionality.
This lets the printer retain buered user data from
complex print jobs, as well as form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
•The printer is being decommissioned.
•The printer hard disk is being replaced.
•The printer is being moved to a dierent department or location.
•The printer is being serviced by someone from outside your organization.
•The printer is being removed from your premises for service.
•The printer is being sold to another organization.
Securing the printer 57
Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
In high‑security environments, it may be necessary to take additional steps to make sure that confidential data
stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your
premises.
•Degaussing—Flushes the hard disk with a magnetic field that erases stored data
•Crushing—Physically compresses the hard disk to break component parts and render them unreadable
•Milling—Physically shreds the hard disk into small metal bits
Note: Most data can be erased electronically, but the only way to guarantee that all data are completely
erased is to physically destroy each hard disk where data is stored.
Securing the printer 58
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Adjusting the speaker volume
Adjusting the default internal speaker volume
Speaker volume will reset to default value after session is logged out, when the printer wakes from Sleep or
Hibernate mode, or after a power‑on reset.
1From the home screen, select Settings > Device > Preferences > Audio Feedback.
2Select the volume.
Note: If Quiet Mode is enabled, then audible alerts are turned o.
Adjusting the default headphones volume
Headphones volume will reset to default value after session is logged out, when the printer wakes from Sleep
or Hibernate mode, or after a power‑on reset.
1From the home screen, select Settings > Device > Accessibility > Headphone Volume.
2Select the volume.
Configuring the fax speaker settings
Note: This feature is available only in some printer models.
1From the home screen, select Settings > Fax > Analog Fax Setup > Speaker Settings.
2Do the following:
•Set the Speaker Mode to Always On.
•Set the Speaker Volume to High.
•Activate the Ringer Volume.
Maintaining the printer 59
Networking
Note: Purchase a MarkNet(TM) N8360 wireless network adapter first before setting up the printer on a
wireless network. For information on installing the wireless network adapter, see the setup sheet that came
with the adapter.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
•The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the
documentation that came with your access point.
•A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
Using the Push Button method
1From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method
2Follow the instructions on the display.
Using the personal identification number (PIN) method
1From the control panel, navigate to:
Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method
2Copy the eight‑digit WPS PIN.
3Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4Access the WPS settings. For more information, see the documentation that came with your access
point.
5Enter the eight‑digit PIN, and then save the changes.
Maintaining the printer 60
Changing port settings after installing an internal solutions port
Notes:
•If the printer has a static IP address, then do not change the configuration.
•If the computers are configured to use the network name instead of an IP address, then do not change
the configuration.
•If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet
connection, then disconnect the printer from the Ethernet network.
For Windows users
1Open the printers folder.
2From the shortcut menu of the printer with the new ISP, open the printer properties.
3Configure the port from the list.
4Update the IP address.
5Apply the changes.
For Macintosh users
1From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.
2Type the IP address in the address field.
3Apply the changes.
Setting up serial printing (Windows only)
1Set the parameters in the printer.
aFrom the control panel, navigate to the menu for the port settings.
bLocate the menu for the serial port settings, and then adjust the settings, if necessary.
cApply the changes.
2From your computer, open the printers folder, and then select your printer.
3Open the printer properties, and then select the COM port from the list.
4Set the COM port parameters in Device Manager.
Notes:
•Serial printing reduces printing speed.
•Make sure that the serial cable is connected to the serial port on your printer.
Maintaining the printer 61
Cleaning printer parts
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
•Perform this task after every few months.
•Damage to the printer caused by improper handling is not covered by the printer warranty.
1Turn o the printer, and then unplug the power cord from the electrical outlet.
2Remove paper from the standard bin and multipurpose feeder.
3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
•Do not use household cleaners or detergents, as they may damage the finish of the printer.
•Make sure that all areas of the printer are dry after cleaning.
5Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Cleaning the scanner glass
1Open the scanner cover.
Maintaining the printer 62
2Wipe the areas shown with a damp, soft, lint-free cloth.
1White underside of the scanner cover
2Scanner glass
3Automatic document feeder (ADF) glass
4White underside of the ADF cover
3Close the scanner cover.
Ordering parts and supplies
To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized
supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where
you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Checking the status of parts and supplies
1From the home screen, touch Status/Supplies.
2Select the parts or supplies that you want to check.
Note: You can also access this setting by touching the top section of the home screen.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
Maintaining the printer 63
Ordering toner cartridges
Notes:
•The estimated cartridge yield is based on the ISO/IEC 19798 standard.
•Extremely low print coverage for extended periods of time may negatively aect actual yield and may
cause cartridge parts to fail before toner exhaustion.
Return Program cartridges
Item United States
and Canada
European
Economic
Area (EEA+)
Rest of
Europe,
Middle East,
and Africa
(EMEA)
Latin America
Distribution
(LAD)
Rest of Asia
Pacific (AP)
Australia and
New Zealand
(ANZ)
Return Program toner cartridges
Black 72K10K0 72K20K0 72K50K0 72K40K0 72K30K0 72K60K0
Cyan 72K10C0 72K20C0 72K50C0 72K40C0 72K30C0 72K60C0
Magenta 72K10M0 72K20M0 72K50M0 72K40M0 72K30M0 72K60M0
Yellow 72K10Y0 72K20Y0 72K50Y0 72K40Y0 72K30Y0 72K60Y0
High Yield Return Program toner cartridges
Cyan 82K1HC0 82K2HC0 82K5HC0 82K4HC0 82K3HC0 82K6HC0
Magenta 82K1HM0 82K2HM0 82K5HM0 82K4HM0 82K3HM0 82K6HM0
Yellow 82K1HY0 82K2HY0 82K5HY0 82K4HY0 82K3HY0 82K6HY0
Regular cartridges
Item Worldwide
High Yield regular toner cartridges
Cyan 82K0H20
Magenta 82K0H30
Yellow 82K0H40
Extra High Yield regular toner cartridges
Black 72K0X10
Ordering a photoconductor unit
Item Part number
Photoconductor unit (1 pack) 72K0P00
Photoconductor unit (3 pack) 72K0Q00
Maintaining the printer 64
Ordering developer units
Item Part number
Return Program developer units
Black developer unit 72K0DK0
Color (CMY) developer kit 72K0DV0
Cyan developer unit 72K0DC0
Magenta developer unit 72K0DM0
Yellow developer unit 72K0DY0
Regular developer units
Black developer unit 72K0D10
Color (CMY) developer kit 72K0D50
Cyan developer unit 72K0D20
Magenta developer unit 72K0D30
Yellow developer unit 72K0D40
Ordering imaging units
Item All countries and regions
Return Program imaging units
Black imaging unit 21K3401
Cyan imaging unit 21K3403
Magenta imaging unit 21K3402
Yellow imaging unit 21K3404
Ordering staple cartridges
Item Part number
Staple cartridges 25A0013
Ordering a waste toner bottle
Item Part number
Waste toner bottle 72K0W00
Configuring supply notifications
1Open a Web browser, and then type the printer IP address in the address field.
Maintaining the printer 65
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Device > Notifications > Supplies > Custom Supply Notifications.
3Select the type of notification.
4Apply the changes.
Replacing parts and supplies
Replacing a developer unit
1Open door A.
2Remove the waste toner bottle.
Maintaining the printer 66
3Remove the imaging unit.
4Remove the developer unit.
5Unpack the new developer unit, and then remove the packing material.
6Insert the new developer unit.
Maintaining the printer 67
7Insert the imaging unit.
8Insert the waste toner bottle.
9Close door A.
Replacing the fuser
1Turn o the printer.
2Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Maintaining the printer 68
3Remove the fuser.
4Unpack the new fuser.
5Clean the fuser lens using the cotton swab that came with the package.
Maintaining the printer 69
6Insert the new fuser until it clicks into place.
7Close door B.
8Turn on the printer.
Replacing a photoconductor unit
1Open door A.
Maintaining the printer 70
2Remove the waste toner bottle.
3Remove the imaging unit.
4Remove the photoconductor unit.
Maintaining the printer 71
5Unpack the new photoconductor unit, and then remove the packing material.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print
quality of future print jobs.
6Insert the new photoconductor unit.
7Insert the imaging unit.
8Insert the waste toner bottle.
9Close door A.
Maintaining the printer 72
Replacing an imaging unit
1Open door A.
2Remove the waste toner bottle.
Maintaining the printer 73
3Remove the imaging unit.
4Unpack the new imaging unit, and then remove the packing material.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print
quality of future print jobs.
5Insert the new imaging unit.
Maintaining the printer 74
6Insert the waste toner bottle.
7Close door A.
Replacing a toner cartridge
1Open door A.
2Remove the toner cartridge.
3Unpack the new toner cartridge.
Maintaining the printer 75
4Insert the new toner cartridge until it clicks into place.
5Close door A.
Replacing the pick roller
Replacing the pick roller in the 550‑sheet tray
1Turn o the printer.
2Remove the tray.
Maintaining the printer 76
3Remove the pick roller.
4Unpack the new pick roller.
Maintaining the printer 77
5Insert the new pick roller until it clicks into place.
6Insert the tray.
7Turn on the printer.
Maintaining the printer 78
Replacing the pick roller in the 2200‑sheet tray
1Turn o the printer.
2Pull out, and then unlock the tray.
3Remove the tray.
4Remove the pick roller.
5Unpack the new pick roller.
Maintaining the printer 79
6Insert the new pick roller until it clicks into place.
7Insert the tray.
8Turn on the printer.
Maintaining the printer 80
Replacing the separator pad
1Pull out the tray.
2Remove the separator pad.
3Unpack the new separator pad.
4Insert the new separator pad until it clicks into place.
5Insert the tray.
Maintaining the printer 81
Replacing the waste toner bottle
1Open door A.
2Remove the waste toner bottle.
3Unpack the new waste toner bottle.
4Insert the new waste toner bottle.
5Close door A.
Maintaining the printer 82
Replacing the transfer belt
1Turn o the printer.
2Open door A.
3Remove the waste toner bottle.
Maintaining the printer 83
4Open door A1.
5Remove the transfer belt.
6Unpack the new transfer belt, and then remove the packing material.
Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the transfer belt. Doing so may aect the print quality of
future print jobs.
Maintaining the printer 84
7Insert the new transfer belt until it clicks into place.
8Close door A1.
9Insert the waste toner bottle.
10 Close door A .
11 Turn on the printer.
Maintaining the printer 85
Replacing the transfer roller
1Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2Remove the transfer roller.
3Unpack the new transfer roller.
Note: Do not remove the white packing material.
Maintaining the printer 86
4Insert the new transfer roller.
5Remove the white packing material.
6Close door B.
Maintaining the printer 87
Replacing the ADF pick roller
1Turn o the printer.
2Open door D.
3Remove the ADF pick roller cover.
4Remove the ADF pick roller.
Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before
touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal
surface in an area away from the symbol.
Maintaining the printer 88
5Unpack the new ADF pick roller.
6Insert the new ADF pick roller until it clicks into place.
Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before
touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal
surface in an area away from the symbol.
7Insert the ADF pick roller cover until it clicks into place.
8Close door D.
9Turn on the printer.
Maintaining the printer 89
Replacing the ADF feed roller
1Turn o the printer.
2Open door D.
3Remove the ADF pick roller cover.
4Remove the ADF feed roller.
Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before
touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal
surface in an area away from the symbol.
Maintaining the printer 90
5Unpack the new ADF feed roller.
6Insert the new ADF feed roller until it clicks into place.
7Insert the ADF pick roller cover until it clicks into place.
8Close door D.
9Turn on the printer.
Maintaining the printer 91
Replacing the ADF separator roller
1Turn o the printer.
2Open door D.
3Remove the ADF separator roller cover.
4Remove the ADF separator roller.
Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before
touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal
surface in an area away from the symbol.
Maintaining the printer 92
5Unpack the new ADF separator roller.
6Insert the new ADF separator roller until it clicks into place.
7Insert the ADF separator roller cover until it clicks into place.
8Close door D.
9Turn on the printer.
Replacing the staple cartridge unit
Replacing the staple cartridge in the staple finisher
1Open door C.
Maintaining the printer 93
2Open door G.
3Remove the staple cartridge.
4Unpack the new staple cartridge.
Maintaining the printer 94
5Insert the new staple cartridge until it clicks into place.
6Close doors G and C.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area
when closing door C.
Replacing the staple cartridge holder in the staple finisher
1Open door C.
Maintaining the printer 95
2Open door G.
3Pull out the staple cartridge holder.
Maintaining the printer 96
4Remove the staple cartridge.
5Unpack the new staple cartridge holder.
6Insert the staple cartridge until it clicks into place.
Maintaining the printer 97
7Insert the staple cartridge holder until it clicks into place.
8Close doors G and C.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area
when closing door C.
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing
until you are ready to use them.
Do not expose supplies to:
•Direct sunlight
•Temperatures above 35°C (95°F)
•High humidity above 80%
•Salty air
•Corrosive gases
•Heavy dust
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Maintaining the printer 98
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays, then lift the printer o the
trays. Do not try to lift the printer and the trays at the same time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to http://support.lexmark.com or contact customer support.
Saving energy and paper
Setting up power saver modes
Eco‑Mode
1From the home screen, touch Settings > Device > Power Management > Eco‑Mode.
2Select a setting.
Sleep mode
1From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode.
2Enter the number of minutes the printer stays idle before it enters Sleep mode.
Hibernate mode
1From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.
2Select the amount of time before the printer enters hibernate mode.
Notes:
•Make sure to wake the printer from hibernate mode before sending a print job.
Maintaining the printer 99
•The Embedded Web Server is disabled when the printer is in hibernate mode.
Adjusting the brightness of the printer display
1From the home screen, touch Settings > Device > Preferences > Screen Brightness.
2Adjust the setting.
Conserving supplies
•Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
•Print multiple pages on a single sheet of paper.
•Use the preview feature to see how the document looks like before printing it.
•Print one copy of the document to check its content and format for accuracy.
Recycling
Recycling Lexmark products
To return Lexmark products for recycling:
1Go to www.lexmark.com/recycle.
2Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings. Lexmark also oers recycling of packaging components in some countries or regions. For more
information, go to www.lexmark.com/recycle, and then choose your country or region. Information on available
packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Maintaining the printer 100
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, follow the instructions that came with the cartridge and use
the prepaid shipping label. You can also do the following:
1Go to www.lexmark.com/recycle.
2Select the product you want to recycle.
Maintaining the printer 101
Clearing jams
Avoiding jams
Load paper properly
•Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
•Do not load or remove a tray while the printer is printing.
•Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
•Do not slide paper into the tray. Load paper as shown in the illustration.
•Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
•Push the tray firmly into the printer after loading paper.
Use recommended paper
•Use only recommended paper or specialty media.
•Do not load paper that is wrinkled, creased, damp, bent, or curled.
Clearing jams 102
•Flex, fan, and align the paper edges before loading.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same tray.
•Make sure that the paper size and type are set correctly on the computer or printer control panel.
•Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
•When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
•When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam locations
1Multipurpose feeder
2Duplex unit
3Fuser
4Automatic document feeder (ADF)
Clearing jams 103
Jam locations
5Standard bin
6Door G
7Door F
8Trays
Paper jam in trays
1Pull out the tray.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Insert the tray.
Clearing jams 104
4Open the tray cover.
5Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
6Close the tray cover.
Paper jam in the multipurpose feeder
1Remove paper from the multipurpose feeder.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 105
3Open door B, and then remove any paper fragments.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
4Close door B.
5Flex, fan, and align the paper edges before loading.
6Reload paper.
Clearing jams 106
Paper jam in the automatic document feeder
1Remove all original documents from the ADF tray.
2Open door D.
3Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before
touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal
surface in an area away from the symbol.
4Close door D.
Clearing jams 107
5Open the scanner cover.
6Open door E.
7Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 108
8Close door E and the scanner cover.
Paper jam in the standard bin
1Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2Open door B, and then remove any paper fragments.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams 109
3Close door B.
Paper jam in door B
Paper jam in the fuser
1Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 110
3Open the fuser access door.
4Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5Close door B.
Paper jam in the duplex unit
1Open door B.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams 111
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Open the duplex cover.
4Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 112
5Close the duplex cover and door B.
Paper jam in the finisher bin
1Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 113
2Open door C.
3Open door F.
4Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 114
5Close doors F and C.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area
when closing door C.
Staple jam in door G
1Open door C.
Clearing jams 115
2Open door G.
3Pull out the staple cartridge holder.
Clearing jams 116
4Lift the staple guard, and then remove the loose staples.
Note: Do not insert the staples that came out of the cartridge.
5Close the staple guard.
Clearing jams 117
6Insert the staple cartridge holder.
7Close doors G and C.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area
when closing door C.
Clearing jams 118
Troubleshooting
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if you are using a supported browser:
•Internet Explorer® version 9 or later
•Safari version 8.0.3 or later
•Google ChromeTM
•Mozilla Firefox
Is your browser supported?
Go to step 2. Install a supported
browser.
Step 2
Make sure that the printer IP address is correct.
View the printer IP address:
•From the home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address field.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and print server
are secure.
For more information, see the setup documentation that came with
the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Troubleshooting 119
Action Yes No
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact customer
support.
Unable to read flash drive
Action Yes No
Step 1
Check if the flash drive is inserted into the front USB port.
Note: The flash drive does not work when it is inserted into the
rear USB port.
Is the flash drive inserted into the front USB port?
Go to step 2. The problem is
solved.
Step 2
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 31
Does the error message still appear?
Go to step 3. The problem is
solved.
Step 3
Check if the front USB port is disabled. For more information, see
“Enabling the USB port” on page 120.
Does the error message still appear?
Contact customer
support.
The problem is
solved.
Enabling the USB port
From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.
Checking the printer connectivity
1From the home screen, touch Settings > Reports > Network > Network Setup Page.
2Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Troubleshooting 120
Hardware options problems
Cannot detect internal option
Action Yes No
Step 1
Turn o the printer, wait for about 10 seconds, and then turn it back
on.
Does the internal option operate correctly?
The problem is
solved.
Go to step 2.
Step 2
Print a menu settings page, and then check if the internal option
appears in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Go to step 3.
Step 3
Check if the internal option is properly installed in the controller
board.
aTurn o the printer, and then unplug the power cord from the
electrical outlet.
bMake sure that the internal option is installed in the appropriate
connector in the controller board.
cConnect the power cord to the electrical outlet, and then turn
on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
Does the internal option operate correctly?
The problem is
solved.
Go to step 4.
Step 4
aCheck if the internal option is available in the print driver.
Note: If necessary, manually add the internal option in the
print driver to make it available for print jobs. For more
information, see “Adding available options in the print driver”
on page 177.
bResend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 121
Internal solutions port does not operate correctly
Action Yes No
Step 1
Print a menu settings page, and then check if the internal solutions
port (ISP) appears in the Installed Features list.
Is the ISP listed in the Installed Features list?
Go to step 3. Go to step 2.
Step 2
Remove, and then install the ISP. For more information, see
“Installing an internal solutions port” on page 162.
Note: Use a supported ISP.
Does the ISP operate correctly?
The problem is
solved.
Go to step 3.
Step 3
Check the cable and the ISP connection.
aUse the correct cable, and then make sure that it is securely
connected to the ISP.
bCheck if the ISP solution interface cable is securely connected
into the receptacle of the controller board.
Does the ISP operate correctly?
The problem is
solved.
Contact customer
support.
Parallel or serial interface card does not operate correctly
Action Yes No
Step 1
Print a menu settings page, and then check if the parallel or serial
interface card appears in the Installed Features list.
Is the parallel or serial interface card listed in the Installed Features
list?
Go to step 3. Go to step 2.
Step 2
Remove, and then install the parallel or serial interface card.
For more information, see “Installing an internal solutions port” on
page 162.
Does the parallel or serial interface card operate correctly?
The problem is
solved.
Go to step 3.
Step 3
Check the connection between the cable and the parallel or serial
interface card.
Does the parallel or serial interface card operate correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 122
Defective flash detected
Try one or more of the following:
•Replace the defective flash memory.
•From the printer control panel, select Continue to ignore the message and continue printing.
•Cancel the current print job.
Not enough free space in flash memory for resources
Try one or more of the following:
•From the printer control panel, select Continue to clear the message and continue printing.
•Delete fonts, macros, and other data stored in the flash memory.
•Install flash memory with larger capacity.
Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted.
Unformatted flash detected
Try one or more of the following:
•From the control panel, select Continue to stop the defragmentation and continue printing.
•Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and needs to be
replaced.
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
•The first number in the message after 42 indicates the region of the printer.
•The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Troubleshooting 123
Region Numeric code
Invalid region 9
Note: To find the region settings of the printer and toner cartridge, print the print quality test pages.
From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
Non‑Lexmark supply
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-
party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold X and # simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and
supplies” on page 63.
If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then reset
the supply usage counter.
1From the control panel, navigate to:
Settings > Device > Maintenance > Configuration Menu > Supply Usage And Counters
2Select the part or supply that you want to reset, and then select Start.
3Read the warning message, and then select Continue.
4Press and hold X and # simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase.
Scanner maintenance required, use ADF Kit
The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or
contact your service representative, and then report the message.
Troubleshooting 124
Paper feed problems
Envelope seals when printing
Action Yes No
1Use envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the
flaps.
2Resend the print job.
Does the envelope seal when printing?
Contact
customer
support.
The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
aFrom the home screen, touch Settings > Print > Layout >
Collate.
bSet Collate to On.
cPrint the document.
Are the pages collated correctly?
The problem is
solved.
Go to step 2.
Step 2
aFrom the document that you are trying to print, open the Print
dialog, and then select Collate.
bPrint the document.
Are the pages collated correctly?
The problem is
solved.
Go to step 3.
Step 3
aReduce the number of pages to print.
bPrint the document.
Are the pages collated correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 125
Paper curl
Action Yes No
Step 1
Move the paper guides in the tray to the correct position for the
paper loaded.
Is the paper still curled?
Go to step 2. The problem is
solved.
Step 2
aDepending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bResend the print job.
Is the paper still curled?
Go to step 3. The problem is
solved.
Step 3
aRemove paper from the tray, and then turn it over.
bResend the print job.
Is the paper still curled?
Go to step 4. The problem is
solved.
Step 4
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
bResend the print job.
Is the paper still curled?
Contact customer
support.
The problem is
solved.
Tray linking does not work
Action Yes No
Step 1
aCheck if the trays contain paper of the same size and type.
bCheck if the paper guides are positioned correctly.
cPrint the document.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Troubleshooting 126
Action Yes No
Step 2
aFrom the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
bSet the paper size and type to match the paper loaded in the
linked trays.
cPrint the document.
Do the trays link correctly?
The problem is
solved.
Contact customer
support.
Check tray connection
Try one or more of the following:
•Turn o the printer, wait for about 10 seconds, and then turn it back on.
If the error occurs a second time, then:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the indicated tray.
4Insert the tray.
5Connect the power cord to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the
power cord to an appropriately rated and properly grounded electrical outlet that is near
the product and easily accessible.
6Turn on the printer.
If the error occurs again, then:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the indicated tray.
4Contact customer support.
•From the control panel, select Continue to clear the message and resume printing.
Troubleshooting 127
Paper frequently jams
Action Yes No
Step 1
aPull out the tray.
bCheck if the paper is loaded correctly.
Notes:
•Make sure that the paper guides are positioned correctly.
•Make sure that the stack height is below the maximum
paper fill indicator.
•Make sure to print on recommended paper size and type.
cInsert the tray.
dPrint the document.
Do paper jams still occur frequently?
Go to step 2. The problem is
solved.
Step 2
aFrom the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
bResend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is
solved.
Step 3
aLoad paper from a fresh package.
bPrint the document.
Do paper jams still occur frequently?
Contact customer
support.
The problem is
solved.
Jammed pages are not reprinted
Action Yes No
1From the home screen, touch Settings > Device > Notifications > Jam
Content Recovery.
2Select On or Auto.
3Apply the changes.
Are the jammed pages reprinted?
The problem is
solved.
Contact
customer
support.
Troubleshooting 128
Printing problems
Confidential and other held documents do not print
Action Yes No
Step 1
aFrom the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
bPrint the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
•Delete the print job, and then send it again.
•For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
aOpen the Printing Preferences dialog.
bFrom the Print and Hold section, select Keep duplicate
documents.
cEnter a PIN.
dResend the print job.
For Macintosh users
aSave and name each job dierently.
bSend the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
aDelete some held jobs to free up printer memory.
bResend the print job.
Are the documents printed?
The problem is
solved.
Go to step 5.
Troubleshooting 129
Action Yes No
Step 5
aAdd printer memory.
bResend the print job.
Are the documents printed?
The problem is
solved.
Contact customer
support.
Slow printing
Action Yes No
Step 1
aMake sure that the printer is not in Eco‑Mode and Quiet Mode.
bResend the print job.
Is the printer still printing slow?
Go to step 2. The problem is
solved.
Step 2
aDepending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the setting matches the paper loaded in
the tray.
•You can also change the setting on the printer control
panel.
bResend the print job.
Is the printer still printing slow?
Go to step 3. The problem is
solved.
Step 3
aReduce the number of pages to print.
bResend the print job.
Is the printer still printing slow?
Go to step 4. The problem is
solved.
Step 4
aRemove held jobs.
bResend the print job.
Is the printer still printing slow?
Go to step 5. The problem is
solved.
Step 5
aConnect the printer cable securely to the printer and the
computer, print server, option, or other network device.
bResend the print job.
Is the printer still printing slow?
Go to step 6. The problem is
solved.
Troubleshooting 130
Action Yes No
Step 6
aFrom the Quality menu on the control panel, set the Print
Resolution to 4800CQ.
bResend the print job.
Is the printer still printing slow?
Go to step 7. The problem is
solved.
Step 7
aMake sure that the printer is not overheating.
Notes:
•Allow the printer to cool down after a very long print job.
•Observe the recommended ambient temperature for the
printer. For more information, see “Selecting a location
for the printer” on page 10
bResend the print job.
Is the printer still printing slow?
Go to step 8. The problem is
solved.
Step 8
aAdd more printer memory.
bResend the print job.
Is the printer still printing slow?
Contact customer
support.
The problem is
solved.
Print jobs do not print
Action Yes No
Step 1
aFrom the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
bResend the print job.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
aCheck if the printer is on.
bResolve any error messages that appear on the display.
cResend the print job.
Is the document printed?
The problem is
solved.
Go to step 3.
Troubleshooting 131
Action Yes No
Step 3
aCheck if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
bResend the print job.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
aTurn o the printer, wait for about 10 seconds, and then turn it
back on.
bResend the print job.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
aRemove, and then reinstall the printer software.
Note: The printer software is available at
http://support.lexmark.com.
bResend the print job.
Is the document printed?
The problem is
solved.
Contact customer
support.
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the quality sample pages to determine the missing color. From the
home screen, touch Settings > Troubleshooting > Basic Print Quality Pages.
Troubleshooting 132
Action Yes No
Step 1
aRemove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
bPrint a document.
Is the printer still printing blank or white pages?
Go to step 2. The problem is
solved.
Step 2
aReplace the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
bPrint a document.
Is the printer still printing blank or white pages?
Contact customer
support.
The problem is
solved.
Dark print
Action Yes No
Step 1
aFrom the Quality menu on the control panel, select Color
Adjust.
bResend the print job.
Is the print still too dark?
Go to step 2. The problem is
solved.
Troubleshooting 133
Action Yes No
Step 2
aDepending on your operating system, reduce the toner
darkness from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel.
bResend the print job.
Is the print still too dark?
Go to step 3. The problem is
solved.
Step 3
aDepending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print
dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bResend the print job.
Is the print still too dark?
Go to step 4. The problem is
solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Change the texture
settings to match the
paper you are
printing on.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
bResend the print job.
Is the print still too dark?
Go to step 6. The problem is
solved.
Step 6
Replace the imaging unit or imaging kit, and then resend the print
job.
Is the print still too dark?
Contact customer
support.
The problem is
solved.
Troubleshooting 134
Ghost images
ABCD
ABCD
ABCD
ABCD
Leading edge
Trailing edge
Action Yes No
Step 1
aLoad the tray with the correct paper type and weight.
bResend the print job.
Do ghost images still appear on prints?
Go to step 2. The problem is
solved.
Step 2
aDepending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bResend the print job.
Do ghost images still appear on prints?
Go to step 3. The problem is
solved.
Step 3
aFrom the Quality menu on the control panel, select Color
Adjust.
bResend the print job.
Do ghost images still appear on prints?
Contact customer
support.
The problem is
solved.
Gray background
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Troubleshooting 135
Action Yes No
Step 1
aFrom the home screen, touch Settings > Print > Quality.
bAdjust the toner darkness.
cPrint the document.
Does gray background still appear on prints?
Go to step 2. The problem is
solved.
Step 2
aFrom the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Adjust.
bStart the process.
cPrint the document.
Does gray background still appear on prints?
Go to step 3. The problem is
solved.
Step 3
aRemove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
bPrint the document.
Does gray background still appear on prints?
Contact customer
support.
The problem is
solved.
Horizontal dark lines
ABCDE
ABCDE
ABCDE
Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.
Action Yes No
Step 1
aDepending on your operating system, specify the tray or feeder
from the Printing Preferences or Print dialog.
bResend the print job.
Do horizontal dark lines still appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 136
Action Yes No
Step 2
aDepending on your operating system, specify the paper type
and weight from the Printing Preferences or from Print dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bResend the print job.
Do horizontal dark lines still appear on prints?
Go to step 3. The problem is
solved.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do horizontal dark lines still appear on prints?
Go to step 4. The problem is
solved.
Step 4
aRemove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
bResend the print job.
Do horizontal dark lines still appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging unit or imaging kit, and then resend the print
job.
Do horizontal dark lines still appear on prints?
Contact customer
support.
The problem is
solved.
Horizontal white lines
Leading edge
Trailing edge
Troubleshooting 137
Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.
Action Yes No
Step 1
aDepending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bResend the print job.
Do horizontal white lines still appear on prints?
Go to step 2. The problem is
solved.
Step 2
aLoad the specified tray or feeder with the recommended paper
type.
bResend the print job.
Do horizontal white lines still appear on prints?
Go to step 3. The problem is
solved.
Step 3
aRemove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
bResend the print job.
Do horizontal white lines still appear on prints?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit or imaging kit, and then resend the print
job.
Do horizontal white lines still appear on prints?
Contact customer
support.
The problem is
solved.
Incorrect margins
ABCD
ABCD
ABCD
Troubleshooting 138
Action Yes No
Step 1
aSqueeze and slide the paper guides to the correct position for
the size of the paper you are loading.
bResend the print job.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
aFrom the Paper menu on the control panel, check if the printer
is detecting the correct paper size.
bResend the print job.
Are the margins correct?
The problem is
solved.
Go to step 3.
Step 3
aDepending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bResend the print job.
Are the margins correct?
The problem is
solved.
Contact customer
support.
Jagged or uneven characters
Troubleshooting 139
Action Yes No
aCheck if the printer supports the fonts that are installed on your
computer.
1From the control panel, touch:
Settings > Reports > Print > Print Fonts
2Select PCL Fonts or PS Fonts.
bIf the font is not supported, then install a supported font. For
more information, contact your administrator.
cResend the print job.
Do prints still contain jagged or uneven characters?
Contact customer
support.
The problem is
solved.
Light print
Action Yes No
Step 1
aFrom the Quality menu on the control panel, select Color
Adjust.
bResend the print job.
Is the print still too light?
Go to step 2. The problem is
solved.
Step 2
aDepending on your operating system, increase the toner
darkness from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel.
bResend the print job.
Is the print still too light?
Go to step 3. The problem is
solved.
Troubleshooting 140
Action Yes No
Step 3
aDepending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print
dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bResend the print job.
Is the print still too light?
Go to step 4. The problem is
solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Change the texture
settings to match the
paper you are
printing on.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
bResend the print job.
Is the print still too light?
Go to step 6. The problem is
solved.
Step 6
Replace the imaging unit or imaging kit, and then resend the print
job.
Warning—Potential Damage: Do not expose the imaging unit or
imaging kit to direct light for more than 10 minutes. Extended
exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch the
underside of the imaging unit or imaging kit.
Is the print still too light?
Contact customer
support.
The problem is
solved.
Mottled print and dots
ABC
DEF
Troubleshooting 141
Action Yes No
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 2. Contact customer
support.
Step 2
aFrom the home screen, touch Settings > Device > Preferences.
bCheck if the paper type and size settings match the paper type
and size set in the tray.
Do the settings match?
Go to step 4. Go to step 3.
Step 3
aChange the paper size and type in the Paper menu or adjust
the size settings in the tray.
bPrint the document.
Is the print still mottled?
Go to step 4. The problem is
solved.
Step 4
aReplace the textured or rough paper loaded in the tray with
plain paper.
bPrint the document.
Is the print still mottled?
Go to step 5. The problem is
solved.
Step 5
aReplace the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
bPrint the document.
Is the print still mottled?
Contact customer
support.
The problem is
solved.
Print crooked or skewed
) )
ABCDE
ABCDE
ABCDE
Troubleshooting 142
Action Yes No
Step 1
aRemove the tray.
bRemove the paper, and then load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
cSqueeze and slide the paper guides to the correct position for
the size of the paper you are loading.
dInsert the tray.
eResend the print job.
Is the print still crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
aCheck if you are printing on a supported paper.
bResend the print job.
Is the print still crooked or skewed?
Contact customer
support.
The problem is
solved.
Repeating defects
)
)
)
Note: Before solving the problem, print the Maintenance Defect Ruler from the Troubleshooting section of
the Settings menu.
Action Yes No
Step 1
aPrint the quality sample pages.
From the home screen, touch Settings > Troubleshooting >
Basic Print Quality Samples.
bDetermine how many colors have defects.
Is only one color aected?
Go to step 2. Go to step 3.
Troubleshooting 143
Action Yes No
Step 2
aUsing the Maintenance Defect Ruler, measure the distance
between the repeating defects on the aected color page.
bReplace the supply item that matches the measurement on the
aected color page.
Photoconductor unit
•125.70 mm (4.95 in.)
•35.40 mm (1.39 in.)
Developer unit
42 mm (1.65 in.)
cPrint the quality sample pages.
Do the defects still appear?
Take note of the
distance, and then
contact customer
support or your
service
representative.
The problem is
solved.
Step 3
aUsing the Maintenance Defect Ruler, measure the distance
between the repeating defects on the aected color page.
bReplace the supply item that matches the measurement on the
aected color page.
Transfer roller
78.50 mm (3.09 in.)
Transfer module
•47.10 mm (1.86 in.)
•90 mm (3.54 in.)
Fuser
•96.60 mm (3.80 in.)
•127.60 mm (5.02 in.)
cPrint the quality sample pages.
Do the defects still appear?
Take note of the
distance, and then
contact customer
support or your
service
representative.
The problem is
solved.
Solid color or black images
Troubleshooting 144
Action Yes No
Step 1
aRemove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
bResend the print job.
Is the printer still printing solid color or black images?
Go to step 2. The problem is
solved.
Step 2
Replace the imaging unit or imaging kit, and then resend the print
job.
Is the printer still printing solid color or black images?
Contact customer
support.
The problem is
solved.
Text or images cut o
Leading edge
Trailing edge
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aMove the paper guides in the tray to the correct position for the
paper loaded.
bResend the print job.
Is the page or image still clipped?
Go to step 2. The problem is
solved.
Step 2
aDepending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bResend the print job.
Is the page or image still clipped?
Go to step 3. The problem is
solved.
Troubleshooting 145
Action Yes No
Step 3
aRemove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
bResend the print job.
Is the page or image still clipped?
Contact customer
support.
The problem is
solved.
Toner easily rubs o
Leading edge
Trailing edge
ABC
DEF
Action Yes No
1Depending on your operating system, specify the
paper type, texture, and weight from the Printing
Preferences or Print dialog.
Notes:
•Make sure that the settings match the paper
loaded in the tray.
•You can also change the settings on the printer
control panel.
2Resend the print job.
Does the toner still rub o?
Contact customer
support.
The problem is solved.
Uneven print density
Troubleshooting 146
Action Yes No
Replace the imaging unit or imaging kit, and then resend the print
job.
Warning—Potential Damage: Do not expose the imaging unit or
imaging kit to direct light for more than 10 minutes. Extended
exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch the
underside of the imaging unit or imaging kit.
Is the print density uneven?
Contact customer
support.
The problem is
solved.
Vertical dark lines or streaks
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aDepending on your operating system, specify the paper type,
texture, and weight from the Printing Preferences or Print
dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bResend the print job.
Do vertical dark lines or streaks still appear on prints?
Go to step 2. The problem is
solved.
Step 2
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do vertical dark lines or streaks still appear on prints?
Go to step 3. The problem is
solved.
Troubleshooting 147
Action Yes No
Step 3
aRemove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
bResend the print job.
Do vertical dark lines or streaks still appear on prints?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit or imaging kit, and then resend the print
job.
Do vertical dark lines or streaks still appear on prints?
Contact customer
support.
The problem is
solved.
Vertical white lines
Leading edge
Trailing edge
Action Yes No
Step 1
aDepending on your operating system, specify the paper type
and weight from the Printing Preferences or Print dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bResend the print job.
Do vertical white lines still appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 148
Action Yes No
Step 2
Check if you are using the recommended paper type.
aLoad the specified tray or feeder with the recommended paper
type.
bResend the print job.
Do vertical white lines still appear on prints?
Go to step 3. The problem is
solved.
Step 3
aRemove, and then reinstall the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: To avoid damage, do not touch
the underside of the imaging unit or imaging kit.
bResend the print job.
Do vertical white lines still appear on prints?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit or imaging kit, and then resend the print
job.
Do vertical white lines still appear on prints?
Contact customer
support.
The problem is
solved.
The printer is not responding
Action Yes No
Step 1
Connect the power cord to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Troubleshooting 149
Action Yes No
Step 4
Check if the printer is in sleep or hibernate mode.
Is the printer in sleep or hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match
the following:
•The USB cable
with the USB port
on the printer
•The Ethernet
cable with the
Ethernet port on
the printer
Step 6
Turn o the printer, reinstall the hardware options, and then turn it
back on.
For more information, see the documentation that came with the
option.
Is the printer responding?
The problem is
solved
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved
Go to step 8.
Step 8
Turn o the printer, wait for about 10 seconds, and then turn it back
on.
Is the printer responding?
The problem is
solved.
Contact customer
support.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
aCheck if you are printing on a supported paper.
bPrint the document.
Is the document printed from the correct tray or on the correct
paper?
The problem is
solved.
Go to step 2.
Troubleshooting 150
Action Yes No
Step 2
aDepending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the settings match the paper loaded in
the tray.
•You can also change the settings on the printer control
panel.
bPrint the document.
Is the document printed from the correct tray or on the correct
paper?
The problem is
solved.
Go to step 3.
Step 3
aCheck if the trays are not linked.
bPrint the document.
Is the document printed from the correct tray or on the correct
paper?
The problem is
solved.
Contact customer
support.
Color quality problems
Adjusting toner darkness
1From the home screen, touch Settings > Print > Quality.
2Adjust the toner darkness.
3Apply the changes.
Modifying the colors in printed output
1From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction > Manual.
2From the Advanced Imaging menu, select Color Correction Content.
3Choose the appropriate color conversion setting.
Troubleshooting 151
Object type Color conversion tables
RGB Image
RGB Text
RGB Graphics
•Vivid—Produces brighter, more saturated colors and may be
applied to all incoming color formats.
•sRGB Display—Produces an output that approximates the colors
displayed on a computer monitor. Black toner usage is optimized
for printing photographs.
•Display‑True Black—Produces an output that approximates the
colors displayed on a computer monitor. This setting uses only
black toner to create all levels of neutral gray.
•sRGB Vivid—Provides an increased color saturation for the sRGB
Display color correction. Black toner usage is optimized for
printing business graphics.
•O
CMYK Image
CMYK Text
CMYK Graphics
•US CMYK—Applies color correction to approximate the
Specifications for Web Oset Publishing (SWOP) color output.
•Euro CMYK—Applies color correction to approximate Euroscale
color output.
•Vivid CMYK—Increases the color saturation of the US CMYK color
correction setting.
•O
FAQ about color printing
What is RGB color?
RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce
a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors
observed in nature. Computer screens, scanners, and digital cameras use this method to display colors.
What is CMYK color?
CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black
used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various
amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color
laser printers create colors in this manner.
How is color specified in a document to be printed?
Software programs are used to specify and modify the document color using RGB or CMYK color
combinations. For more information, see the software program Help topics.
How does the printer know what color to print?
When printing a document, information describing the type and color of each object is sent to the printer and
is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta,
yellow, and black toner used to produce the color you want. The object information determines the application
of color conversion tables. For example, it is possible to apply one type of color conversion table to text while
applying a dierent color conversion table to photographic images.
Troubleshooting 152
What is manual color correction?
When manual color correction is enabled, the printer employs user‑selected color conversion tables to
process objects. Manual color correction settings are specific to the type of object being printed (text,
graphics, or images). It is also specific to how the color of the object is specified in the software program
(RGB or CMYK combinations). To apply a dierent color conversion table manually, see “Modifying the colors
in printed output” on page 151.
If the software program does not specify colors with RGB or CMYK combinations, then manual color correction
is not useful. It is also not eective if the software program or the computer operating system controls the
adjustment of colors. In most situations, setting the Color Correction to Auto generates preferred colors for
the documents.
How can I match a particular color (such as a corporate logo)?
From the printer Quality menu, nine types of Color Samples sets are available. These sets are also available
from the Color Samples page of the Embedded Web Server. Selecting any sample set generates
multiple‑page prints consisting of hundreds of colored boxes. Each box contains a CMYK or RGB combination,
depending on the table selected. The observed color of each box is obtained by passing the CMYK or RGB
combination labeled on the box through the selected color conversion table.
By examining Color Samples sets, you can identify the box with color closest to the color being matched.
The color combination labeled on the box can then be used for modifying the color of the object in a software
program. For more information, see the software program Help topics. Manual color correction may be
necessary to use the selected color conversion table for the particular object.
Selecting which Color Samples set to use for a particular color‑matching problem depends on:
•The Color Correction setting being used (Auto, O, or Manual)
•The type of object being printed (text, graphics, or images)
•How the color of the object is specified in the software program (RGB or CMYK combinations)
If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples
pages are not useful. Additionally, some software programs adjust the RGB or CMYK combinations specified
in the program through color management. In these situations, the printed color may not be an exact match
of the Color Samples pages.
The print appears tinted
Action No Yes
Adjust the color balance.
aFrom the home screen, touch Settings > Print > Quality >
Advanced Imaging > Color Balance.
bAdjust the setting.
cResend the print job.
Does the print still appear tinted?
The problem is
solved.
Contact customer
support.
Troubleshooting 153
Faxing problems
Cannot send or receive faxes
Action Yes No
Step 1
Resolve any error messages that appear on the display.
Can you send or receive a fax?
The problem is
solved.
Go to step 2.
Step 2
Make sure that the cable connections for the following equipment
are secure:
•Telephone
•Handset
•Answering machine
Can you send or receive a fax?
The problem is
solved.
Go to step 3.
Step 3
Check for a dial tone.
•Call the fax number to check if it is working properly.
•If you are using the On Hook Dial feature, then turn up the
volume to check if you hear a dial tone.
Can you hear a dial tone?
Go to step 5. Go to step 4.
Step 4
Check the telephone wall jack.
aConnect the analog telephone directly to the wall jack.
bListen for a dial tone.
cIf you do not hear a dial tone, then use a dierent telephone
cable.
dIf you still do not hear a dial tone, then connect the analog
telephone to a dierent wall jack.
eIf you hear a dial tone, then connect the printer to that wall jack.
Can you send or receive a fax?
The problem is
solved.
Go to step 5.
Troubleshooting 154
Action Yes No
Step 5
Check if the printer is connected to an analog phone service or to
the correct digital connector.
•If you are using an Integrated Services for Digital Network
(ISDN) telephone service, then connect to an analog telephone
port of an ISDN terminal adapter. For more information, contact
your ISDN provider.
•If you are using DSL, then connect to a DSL filter or router that
supports analog use. For more information, contact your DSL
provider.
•If you are using a private branch exchange (PBX) telephone
service, then make sure that you are connecting to an analog
connection on the PBX. If none exists, then consider installing
an analog telephone line for the fax machine.
Can you send or receive a fax?
The problem is
solved.
Go to step 6.
Step 6
Temporarily disconnect other equipment and disable other
telephone services.
aDisconnect other equipment (such as answering machines,
computers, modems, or telephone line splitters) between the
printer and the telephone line.
bDisable call waiting and voice mail. For more information,
contact your telephone company.
Can you send or receive a fax?
The problem is
solved.
Go to step 7.
Step 7
Scan the original document one page at a time.
aDial the fax number.
bScan the document.
Can you send or receive a fax?
The problem is
solved.
Contact customer
support.
Troubleshooting 155
Can receive but not send faxes
Action Yes No
Step 1
Load the original document properly into the ADF tray or on the
scanner glass.
Can you send faxes?
The problem is
solved.
Go to step 2.
Step 2
Set up the shortcut number properly.
•Check if the shortcut number is set for the telephone number
that you want to dial.
•Dial the telephone number manually.
Can you send faxes?
The problem is
solved.
Contact customer
support.
Can send but not receive faxes
Action Yes No
Step 1
Make sure that the tray or multipurpose feeder is not empty.
Can you receive faxes?
The problem is
solved.
Go to step 2.
Step 2
Check the ring count delay settings.
aFrom the home screen, touch Settings > Fax > Analog Fax
Setup > Fax Receive Settings > Rings to Answer.
bIf necessary, configure the setting.
Can you receive faxes?
The problem is
solved.
Go to step 3.
Step 3
Replace the toner cartridge.
For more information, see the instruction sheet that came with the
supply.
Can you receive faxes?
The problem is
solved.
Contact customer
support.
Troubleshooting 156
Poor fax print quality
Action Yes No
Step 1
Enhance the print quality.
aFrom the home screen, touch Settings > Print > Quality.
bAdjust the settings.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
Decrease the incoming fax transmission speed.
aFrom the home screen, touch Settings > Fax > Analog Fax
Setup > Fax Receive Settings > Admin Controls > Max Speed.
bSelect a lower transmission speed.
Is the fax print quality satisfactory?
The problem is
solved.
Go to step 3.
Step 3
Replace the toner cartridge.
For more information, see the instruction sheet that came with the
supply.
Is the fax print quality satisfactory?
The problem is
solved.
Contact customer
support.
Scanning problems
Cannot scan from a computer
Action Yes No
Step 1
aTurn o the printer, wait for about 10 seconds, and then turn it
back on.
bResend the scan job.
Can you send the scan job?
The problem is
solved.
Go to step 2.
Step 2
aMake sure that the cables between the printer and the print
server are secure.
For more information, see the setup documentation that came
with the printer.
bResend the scan job.
Can you send the scan job?
The problem is
solved.
Contact customer
support.
Troubleshooting 157
Partial copies of document or photo
Action Yes No
Step 1
aMake sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
bCopy the document or photo.
Is the document or photo copied correctly?
The problem is
solved.
Go to step 2.
Step 2
aMatch the paper size setting and the paper loaded in the tray.
bCopy the document or photo.
Is the document or photo copied correctly?
The problem is
solved.
Contact customer
support.
Poor copy quality
Action Yes No
Step 1
aClean the scanner glass and the ADF glass with a damp, soft,
lint‑free cloth.
bMake sure that the document or photo is loaded facedown on
the upper left corner of the scanner glass.
cCopy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Go to step 2.
Step 2
aCheck the quality of the original document or photo.
bAdjust the scan quality settings.
cCopy the document or photo.
Is the copy quality satisfactory?
The problem is
solved.
Contact customer
support.
Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
aMake sure that the Ethernet or USB cable is securely connected
to the computer and the printer.
bResend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 2.
Troubleshooting 158
Action Yes No
Step 2
Check the file you want to scan.
aMake sure that the file name is not already used in the
destination folder.
bMake sure that the document or photo you want to scan is not
open in another application.
cResend the scan job.
Is the scan job successful?
The problem is
solved.
Go to step 3.
Step 3
aMake sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration settings.
bResend the scan job.
Is the scan job successful?
The problem is
solved.
Contact customer
support.
Scanner does not close
Action Yes No
Remove obstructions that keep the scanner unit open.
Did the scanner unit close correctly?
The problem is
solved.
Contact customer
support.
Scanning takes too long or freezes the computer
Action Yes No
Step 1
Close all applications that are interfering with the scan.
Does scanning take too long or freeze the computer?
Go to step 2. The problem is
solved.
Step 2
Select a lower scan resolution.
aFrom the home screen, touch Scan To > Scan Settings.
bAdjust the resolution.
Does scanning take too long or freeze the computer?
Contact customer
support.
The problem is
solved.
Troubleshooting 159
Scanner does not respond
Action Yes No
Step 1
aCheck if the printer is turned on.
bResolve any error messages that appear on the display.
cCopy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 2.
Step 2
aCheck if the power cord is connected properly to the printer
and the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
bCopy or scan the document.
Is the scanner responding?
The problem is
solved.
Go to step 3.
Step 3
aTurn o the printer, wait for about 10 seconds, and then turn it
back on.
bCopy or scan the document.
Is the scanner responding?
The problem is
solved.
Contact customer
support.
Contacting customer support
Before contacting customer support, make sure to have the following information:
•Printer problem
•Error message
•Printer model type and serial number
Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to http://support.lexmark.com.
Troubleshooting 160
Upgrading and migrating
Hardware
Available internal options
•Memory card
–DDR3 DIMM
–Flash memory
•Fonts
–Application cards
•Forms and Bar Code
•PRESCRIBE
•IPDS
•Lexmark Internal Solutions Port (ISP)
–MarkNetTM N8360 (802.11 b/g/n/a wireless print server bundled with LEX‑M06‑001 Mobile Solutions
Module)
–IEEE 1284‑B Parallel Card
–RS‑232C Serial Card
Installing a memory card
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1Turn o the printer, and then unplug the power cord from the electrical outlet.
2Using a flat‑head screwdriver, remove the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
Upgrading and migrating 161
3Unpack the memory card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
4Insert the memory card until it clicks into place.
5Reattach the access cover.
6Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Installing an internal solutions port
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1Turn o the printer, and then unplug the power cord from the electrical outlet.
2Using a flat‑head screwdriver, remove the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
Upgrading and migrating 162
3Unpack the internal solutions port (ISP) kit.
1ISP
2Mounting bracket
3Thumbscrews
4If necessary, remove the printer hard disk.
Upgrading and migrating 163
5Insert the bracket into the board until it clicks into place.
6Attach the ISP to the bracket.
Upgrading and migrating 164
7If necessary, attach the hard disk to the ISP.
aRemove the hard disk bracket.
bConnect the hard disk to the ISP.
Warning—Potential Damage: Do not touch or press the center of the hard disk.
Upgrading and migrating 165
8Reattach the access cover.
9Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Installing an optional card
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1Turn o the printer, and then unplug the power cord from the electrical outlet.
2Using a flat‑head screwdriver, remove the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any components or connectors.
3Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Upgrading and migrating 166
4Push the card firmly into place.
Note: The entire length of the connector on the card must touch and be flush against the controller
board.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
5Reattach the access cover.
6Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Installing a printer hard disk
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1Turn o the printer, and then unplug the power cord from the electrical outlet.
2Using a flat‑head screwdriver, remove the controller board access cover.
Upgrading and migrating 167
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
3Unpack the hard disk.
4Attach the hard disk to the controller board.
Warning—Potential Damage: Do not touch or press the center of the hard disk.
Upgrading and migrating 168
If an internal solutions port (ISP) is installed, then do the following:
aRemove the hard disk bracket.
bAttach the hard disk to the ISP.
Upgrading and migrating 169
5Reattach the access cover.
6Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Installing optional trays
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see www.lexmark.com/multifunctionprinters.
1Turn o the printer.
2Unplug the power cord from the electrical outlet, and then from the printer.
3Unpack the optional tray, and then remove all packing material.
4Lift the printer using the side and rear handles.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
Upgrading and migrating 170
Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do
not try to lift the printer and trays at the same time.
5Align the printer with the optional tray, and then lower the printer until it clicks into place.
6Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
7Turn on the printer.
If necessary, manually add the tray in the print driver to make it available for print jobs. For more information,
see “Adding available options in the print driver” on page 177.
When installing more than one hardware option, follow this order of installation.
•Caster base
•Optional 2200‑sheet tray
•Optional 550‑sheet tray
Upgrading and migrating 171
•Printer
•Staple finisher
Installing the staple finisher
1Turn o the printer.
2Open door C.
3Open door A.
Upgrading and migrating 172
4Remove the paper bail.
5Remove the standard bin insert.
Upgrading and migrating 173
6Remove the staple finisher connector cover.
7Unpack the staple finisher, and then remove the packing material.
8Insert the staple finisher until it clicks into place.
9Close doors A and C.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area
when closing door C.
10 Turn on the printer.
Upgrading and migrating 174
Installing the keyboard tray
1Turn o the printer.
2Open door A.
3Remove the keyboard attach cover.
4Unpack the keyboard tray.
Upgrading and migrating 175
5Attach the keyboard to the base.
6Insert the keyboard tray.
7Close door A.
8Turn on the printer.
Upgrading and migrating 176
Software
Installing the printer software
1Obtain a copy of the software installer package.
•From the software CD that came with your printer.
•Go to http://support.lexmark.com, and then select your printer and operating system.
2Run the installer, and then follow the instructions on the computer screen.
3For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Adding available options in the print driver
For Windows users
1Open the printers folder.
2Select the printer you want to update, and then do either of the following:
•For Windows 7 or later, select Printer properties.
•For earlier versions, select Properties.
3Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4Apply the changes.
For Macintosh users
1From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2Navigate to the list of hardware options, and then add any installed options.
3Apply the changes.
Firmware
Exporting or importing a configuration file
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Export or import a configuration file for one or multiple applications.
Upgrading and migrating 177
For one application
aFrom the Embedded Web Server, click Apps > the application that you want > Configure.
bClick Export or Import.
For multiple applications
aFrom the Embedded Web Server, click Export Configuration or Import Configuration.
bFollow the instructions on the screen.
Updating firmware
Some applications require a minimum device firmware level to operate correctly.
For more information on updating the device firmware, contact your Lexmark representative.
1From the Embedded Web Server, click Settings > Device > Update Firmware.
2Browse to locate the required flash file.
3Apply the changes.
Upgrading and migrating 178
Notices
Product information
Product name:
Lexmark CX820de, CX820dtfe
Machine type:
7563
Model(s):
136, 137
Edition notice
December 2016
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
© 2016 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Notices 179
Licensing notices
All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the
installation software CD.
Trademarks
Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International,
Inc. in the United States and/or other countries.
Google Cloud Print and Google Chrome are trademarks of Google Inc.
Macintosh, the Mac logo, and Safari are trademarks of Apple Inc.
Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of the Microsoft group
of companies in the United States and other countries.
Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used
in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
All other trademarks are the property of their respective owners.
AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 54 (mono), 55 (color); Two-
sided: 56 (mono), 56 (color)
Scanning 54 (mono); 55 (color)
Copying 57 (mono); 58 (color)
Ready 15
Values are subject to change. See www.lexmark.com for current values.
Static sensitivity notice
Notices 180
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
Temperature information
Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH
15.3 to 32.2°C (60 to 90°F) and 8 to 15% RH
Maximum wet bulb temperature: 22.8°C (73°F)
Shipping temperature -10 to 40°C (14 to 104°F)
Storage temperature and relative humidity -10 to 40°C (14 to 104°F)
8 to 80% RH
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) AlGaAs
laser that is nominally 20-milliwatts operating in the wavelength region of 755–800 nanometers and enclosed
in a non-serviceable printhead assembly. The laser system and printer are designed so there is never any human
access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service
conditions.
Laser advisory label
A laser notice label may be axed to this printer as shown:
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.
PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser.
Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření. Nevystavujte se působení laserového paprsku.
FARE - Usynlig laserstråling, når patroner ernes, og spærreanordningen er slået fra. Undgå at blive udsat for laserstrålen.
GEVAAR - Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser.
DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser.
VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista.
GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und oener Sicherheitssperre. Laserstrahl meiden.
ΚΙΝΔΥΝΟΣ - Έκλυση αόρατης ακτινοβολίας laser κατά την αφαίρεση των κασετών και την απασφάλιση της μανδάλωσης. Αποφεύγετε την έκθεση στην
ακτινοβολία laser.
VESZÉLY – Nem látható lézersugárzás fordulhat elő a patronok eltávolításakor és a zárószerkezet felbontásakor. Kerülje a lézersugárnak való kitettséget.
PERICOLO - Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco. Evitare l´esposizione al raggio laser.
FARE – Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill. Unngå eksponering for laserstrålen.
NIEBEZPIECZEŃSTWO - niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady. Należy unikać naświetlenia promieniem lasera.
ОПАСНО! Невидимое лазерное излучение при извлеченных картриджах и снятии блокировки. Избегайте воздействия лазерных лучей.
Pozor – Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke. Nevystavujte sa lúčom.
PELIGRO: Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado. Evite la exposición al haz de láser.
FARA – Osynlig laserstrålning när patroner tas ur och spärrmekanismen är upphävd. Undvik exponering för laserstrålen.
危险 - 当移除碳粉盒及互锁失效时会产生看不见的激光辐射，请避免暴露在激光光束下。
危險 - 移除碳粉匣與安全連續開關失效時會產生看不見的雷射輻射。請避免曝露在雷射光束下。
危険 - カートリッジが取り外され、内部ロックが無効になると、見えないレーザー光が放射されます。 このレーザー光に当たらないようにしてください。
Notices 181
Index
A
activating Voice Guidance 23
adapter plug 47
adding contacts 20
adding groups 21
adding hardware options
print driver 177
adding internal options
print driver 177
ADF feed roller
replacing 90
ADF pick roller
replacing 88
ADF separator roller
replacing 92
adjusting speech rate
Voice Guidance 23
adjusting the brightness
printer display 100
adjusting the brightness of the
printer display 100
adjusting the default headphones
volume 59
adjusting the default speaker
volume 59
adjusting toner darkness 151
AirPrint
using 30
answering machine
setting up 39
attaching cables 12
available internal options 161
avoiding paper jams 102
B
blank pages 132
blocking junk faxes 53
C
canceling a print job
from the computer 33
from the printer control
panel 33
cannot open Embedded Web
Server 119
Card Copy
setting up 19
card stock
loading 27
changing port settings
internal solutions port 61
Check tray connection 127
checking the printer
connectivity 120
checking the status of parts and
supplies 63
cleaning
exterior of the printer 62
interior of the printer 62
scanner glass 62
cleaning the printer 62
collated printing does not
work 125
collating copies
copying 35
Color Correction
manual 151
Color Correction Content 151
color quality, troubleshooting
print appears tinted 153
confidential print jobs 32
configuring
fax speaker settings 59
supply notifications, imaging
unit 65
supply notifications,
maintenance kit 65
supply notifications, toner
cartridge 65
configuring daylight saving
time 51
configuring e‑mail settings 36
configuring port settings 61
configuring supply
notifications 65
connecting printer to distinctive
ring service 51
connecting to a wireless network
using PIN method 60
using Push Button method 60
conservation settings
Eco‑Mode 99
hibernate mode 99
sleep mode 99
conserving supplies 100
contacting customer support 160
contacts
adding 20
deleting 21
editing 21
control panel
using 14
copy troubleshooting
partial copies of documents or
photos 158
poor copy quality 158
scanner does not respond 160
scanner unit does not close 159
copying
both sides of the paper
(two‑sided) 34
creating shortcuts 35
copying dierent paper sizes 34
copying from
selected tray 34
copying multiple pages on one
sheet 35
copying on letterhead 34
copying photos 34
creating shortcuts
e‑mail 37
fax destination 52
customer support
contacting 160
D
date and time
fax settings 51
daylight saving time,
configuring 51
default headphones volume
adjusting 59
default speaker volume
adjusting 59
Defective flash detected 123
deleting contacts 21
deleting groups 21
developer unit
ordering 65
replacing 66
dierent paper sizes, copying 34
digital subscriber line (DSL)
fax setup 43
Index 182
digital telephone service
fax setup 45
disposing of printer hard disk 57
distinctive ring service, fax
connecting to 51
documents, printing
from a computer 29
from a mobile device 29
DSL filter 43
E
Eco‑Mode setting 99
editing contacts 21
editing groups 21
emission notices 180
enabling personal identification
numbers 23
enabling spoken passwords 23
enabling the Magnification
mode 23
enabling the USB port 120
encrypting the printer hard
disk 57
enlarging a copy 35
envelopes
loading 27
environmental setting
Eco‑Mode 99
environmental settings
hibernate mode 99
sleep mode 99
erasing printer hard disk
memory 56
exporting a configuration file
using the Embedded Web
Server 177
e‑mail
creating shortcuts 37
setting up 36
e‑mailing
configuring e‑mail settings 36
using a shortcut number 36
using the address book 36
using the printer 36
F
FAQ about color printing 152
fax log
viewing 53
fax resolution
changing 52
fax setup
country‑ or region‑specific 47
digital telephone service 45
DSL connection 43
standard telephone line
connection 39
VoIP 44
fax speaker settings
configuring 59
fax troubleshooting
cannot receive faxes 156
cannot send faxes 156
cannot send or receive
faxes 154
received fax has poor print
quality 157
faxing
adjusting darkness 52
blocking junk faxes 53
changing resolution 52
creating shortcuts 52
fax setup 38
forwarding faxes 53
holding faxes 53
setting the date and time 51
viewing a fax log 53
finding more information about
the printer 9
firmware
update 178
firmware card 161
flash drive
printing from 30
scanning to 54
font sample list
printing 33
forms
printing 29
Forms and Favorites
setting up 19
forwarding faxes 53
FTP address
creating shortcuts 54
FTP server, scanning to
using the control panel 54
fuser
replacing 68
G
Google Cloud Print
using 29
green settings
Eco‑Mode 99
hibernate mode 99
sleep mode 99
groups
adding 21
deleting 21
editing 21
H
hardware options
installing 170
hardware options, adding
print driver 177
headphones
default volume 59
held jobs 32
printing from a Macintosh
computer 32
printing from Windows 32
held print jobs
printing from a Macintosh
computer 32
printing from Windows 32
hibernate mode
setting 99
holding faxes 53
home screen
customizing 19
showing icons 19
home screen icons
using 15
horizontal dark lines 136
I
icons on the home screen
showing 19
imaging unit
replacing 73
imaging units
ordering 65
importing a configuration file
using the Embedded Web
Server 177
indicator light
printer status 15
installing a memory card 161
installing a printer hard disk 167
installing an internal solutions
port 162
installing an optional card 166
Index 183
installing optional trays 170
installing options
internal solutions port 162
printer hard disk 167
installing the keyboard tray 175
installing the printer software 177
installing the staple finisher 172
internal options 161
installing 166
memory card 161
internal options, adding
print driver 177
internal solutions port
installing 162
troubleshooting 122
J
jam, clearing
automatic document feeder 107
duplex unit 110
finisher bin 113
fuser 110
multipurpose feeder 105
standard bin 109
staple cartridge 115
trays 104
jams
avoiding 102
locating jam areas 103
locations 103
K
keyboard on the display
using 24
keyboard tray
installing 175
L
letterhead
copying on 34
Lexmark Mobile Print
using 29
line filter 43
linking trays 28
loading
card stock 27
transparencies 27
loading envelopes
multipurpose feeder 27
loading paper
multipurpose feeder 27
loading trays 25
locating the security slot 56
M
Magnification mode
enabling 23
making copies 34
manual Color Correction
applying 151
memory
types installed on printer 57
memory card 161
installing 161
menu map 16
menu settings page
printing 18
mobile device
printing from 29, 30
Mopria Print Service
using 30
moving the printer 10, 98
multipurpose feeder
loading 27
N
navigating the screen
using gestures 24
navigating the screen using
gestures 24
noise emission levels 180
Non‑Lexmark supply 124
non‑volatile memory 57
erasing 56
Not enough free space in flash
memory for resources 123
notices 180, 181
O
optional card
installing 166
options
firmware cards 161
memory card 161
ordering
developer unit 65
imaging units 65
photoconductor unit 64
toner cartridges 64
ordering supplies
staple cartridges 65
waste toner bottle 65
P
paper
saving 35
Universal size setting 25
paper jam in door B 110
paper jam in the automatic
document feeder 107
paper jam in the finisher bin 113
paper jam in the multipurpose
feeder 105
paper jam in the standard
bin 109
paper jam in trays 104
paper jam, clearing
automatic document feeder 107
duplex unit 110
finisher bin 113
fuser 110
multipurpose feeder 105
standard bin 109
trays 104
paper jams
avoiding 102
paper size
setting 25
paper type
setting 25
parallel interface card
troubleshooting 122
parts status
checking 63
personal identification number
method 60
personal identification numbers
enabling 23
phone splitter 44
photoconductor unit
ordering 64
replacing 70
photos
copying 34
pick roller
replacing 76
placing separator sheets
between copies
copying 35
port settings
configuring 61
power button light
printer status 15
Index 184
print driver
hardware options, adding 177
print job
canceling from the
computer 33
canceling from the printer
control panel 33
print quality
cleaning the scanner glass 62
print quality troubleshooting
blank pages 132
crooked print 142
dark print 133
ghost images appear on
prints 135
gray background 135
horizontal dark lines 136
horizontal white lines 137
jagged or uneven
characters 139
light print 140
mottled print and dots 141
repeating print defects 143
skewed print 142
solid color or black images 144
text or images cut o 145
toner easily rubs o 146
uneven print density 146
vertical dark lines or streaks
appear on prints 147
white lines 148
white pages 132
print troubleshooting
confidential and other held
documents do not print 129
envelope seals when
printing 125
incorrect margins on prints 138
jammed pages are not
reprinted 128
job prints from the wrong
tray 150
job prints on the wrong
paper 150
paper curl 126
paper frequently jams 128
print jobs do not print 131
slow printing 130
tray linking does not work 126
unable to read flash drive 120
printer
fully configured 11
minimum clearances 10
moving 10, 98
selecting a location 10
shipping 99
printer configurations 11
printer display
adjusting the brightness 100
printer hard disk
disposing of 57
encrypting 57
printer hard disk encryption 57
printer hard disk memory
erasing 56
printer information
finding 9
printer is not responding 149
printer menus 16
printer messages
Check tray connection 127
Defective flash detected 123
Non‑Lexmark supply 124
Not enough free space in flash
memory for resources 123
Replace cartridge, printer region
mismatch 123
Scanner maintenance required,
use ADF Kit 124
Unformatted flash detected 123
printer options troubleshooting
internal option is not
detected 121
internal solutions port 122
parallel interface card 122
serial interface card 122
printer ports 12
printer settings
restoring to factory defaults 57
printer software, installing 177
printing
font sample list 33
from a computer 29
from a flash drive 30
from a mobile device 29, 30
menu settings page 18
printing a font sample list 33
printing a menu settings page 18
printing a network setup
page 120
printing forms 29
printing from a computer 29
printing from a flash drive 30
printing held jobs
from a Macintosh computer 32
from Windows 32
Push Button method 60
R
recycling
Lexmark packaging 100
Lexmark products 100
toner cartridges 101
reducing a copy 35
repeat print jobs 32
printing from a Macintosh
computer 32
printing from Windows 32
repeating print defects 143
Replace cartridge, printer region
mismatch 123
replacing
transfer belt 83
replacing a developer unit 66
replacing a photoconductor
unit 70
replacing a toner cartridge 75
replacing an imaging unit 73
replacing parts
ADF feed roller 90
ADF pick roller 88
ADF separator roller 92
pick roller 76
separator pad 81
replacing supplies
staple cartridge 93
staple cartridge holder 95
waste toner bottle 82
replacing the ADF feed roller 90
replacing the ADF pick roller 88
replacing the ADF separator
roller 92
replacing the fuser 68
replacing the pick roller 76
replacing the separator pad 81
replacing the staple cartridge
holder in the staple finisher 95
replacing the staple cartridge in
the staple finisher 93
replacing the transfer belt 83
replacing the waste toner
bottle 82
replacing transfer roller 86
Index 185
reserve print jobs
printing from a Macintosh
computer 32
printing from Windows 32
resetting
supply usage counters 124
resetting the supply usage
counters 124
restoring factory default
settings 57
RJ11 adapter 47
S
safety information 7, 8
saving paper 35
Scan Center
setting up 20
Scan to Computer
setting up 55
scan troubleshooting
cannot scan from a
computer 157
partial copies of documents or
photos 158
poor copy quality 158
scan job was not
successful 158
scanner does not respond 160
scanner unit does not close 159
scanning freezes the
computer 159
scanning takes too long 159
scanner glass
cleaning 62
Scanner maintenance required,
use ADF Kit 124
scanning
to an FTP server 54
scanning to a computer 55
scanning to a flash drive 54
scanning to an FTP server
using the control panel 54
scheduling a fax 52
security slot
locating 56
selecting a location for the
printer 10
sending a fax
scheduled 52
using the computer 51
using the control panel 51
sending an e‑mail 36
separator pad
replacing 81
serial interface card
troubleshooting 122
serial printing
setting up 61
setting hibernate mode 99
setting sleep mode 99
setting the paper size 25
setting the paper type 25
setting the Universal paper
size 25
setting up e‑mail function 36
setting up fax
country‑ or region‑specific 47
digital telephone service 45
DSL connection 43
standard telephone line
connection 39
VoIP connection 44
setting up fax function 38
setting up serial printing 61
shipping the printer 99
Shortcut Center
using 20
shortcuts, creating
copy screen 35
FTP address 54
showing icons on the home
screen 19
speaker
default volume 59
spoken passwords
enabling 23
staple cartridge
replacing 93
staple cartridge holder
replacing 95
staple cartridges
ordering 65
staple jam in door G 115
staple jam, clearing
door G 115
statement of volatility 57
storing
supplies 98
storing print jobs 32
supplies
conserving 100
storing 98
supplies status
checking 63
supplies, ordering
developer unit 65
imaging units 65
photoconductor unit 64
staple cartridges 65
toner cartridges 64
waste toner bottle 65
supply notifications
configuring 65
supply usage counters
resetting 124
supported file types 31
supported flash drives 31
T
toner cartridge
replacing 75
toner cartridges
ordering 64
recycling 101
toner darkness
adjusting 151
transfer belt
replacing 83
transfer roller
replacing 86
transparencies
loading 27
trays
linking 28
loading 25
unlinking 28
troubleshooting
cannot open Embedded Web
Server 119
FAQ about color printing 152
printer is not responding 149
troubleshooting, color quality
print appears tinted 153
troubleshooting, copy
partial copies of documents or
photos 158
poor copy quality 158
scanner does not respond 160
scanner unit does not close 159
troubleshooting, fax
cannot receive faxes 156
cannot send faxes 156
cannot send or receive
faxes 154
received fax has poor print
quality 157
Index 186
troubleshooting, print
collated printing does not
work 125
confidential and other held
documents do not print 129
envelope seals when
printing 125
incorrect margins on prints 138
jammed pages are not
reprinted 128
job prints from the wrong
tray 150
job prints on the wrong
paper 150
paper curl 126
paper frequently jams 128
print jobs do not print 131
slow printing 130
tray linking does not work 126
troubleshooting, print quality
blank pages 132
crooked print 142
dark print 133
ghost images appear on
prints 135
gray background 135
horizontal dark lines 136
horizontal white lines 137
jagged or uneven
characters 139
light print 140
mottled print and dots 141
repeating print defects 143
skewed print 142
solid color or black images 144
text or images cut o 145
toner easily rubs o 146
uneven print density 146
vertical dark lines or streaks
appear on prints 147
white lines on a page 148
white pages 132
troubleshooting, printer options
internal option is not
detected 121
internal solutions port 122
troubleshooting, scan
cannot scan from a
computer 157
partial copies of documents or
photos 158
poor copy quality 158
scan job was not
successful 158
scanner does not respond 160
scanner unit does not close 159
two‑sided copying 34
U
unable to read flash drive
troubleshooting, print 120
understanding the status of the
power button and indicator
light 15
uneven print density 146
Unformatted flash detected 123
Universal paper size
setting 25
unlinking trays 28
updating firmware
flash file 178
USB port
enabling 120
using
genuine Lexmark parts 63
genuine Lexmark supplies 63
using the ADF
copying 34
using the control panel 14
using the home screen 15
using the keyboard on the
display 24
using the scanner glass
copying 34
V
verify print jobs 32
printing from a Macintosh
computer 32
printing from Windows 32
vertical dark lines or streaks
appear on prints 147
vertical white lines appear 148
viewing a fax log 53
Voice Guidance
activating 23
speech rate 23
Voice Guidance speech rate
adjusting 23
voice mail
setting up 39
voice over Internet Protocol
(VoIP)
fax setup 44
VoIP adapter 44
volatile memory 57
erasing 56
volatility
statement of 57
W
waste toner bottle
ordering 65
replacing 82
white lines appear 148
white pages 132
wireless network
Wi‑Fi Protected Setup 60
Wi‑Fi Protected Setup
wireless network 60
Index 187