Table of Contents
- Contents
- Safety information
- Learning about the printer
- Loading paper and specialty media
- Paper support
- Printing
- Understanding the printer menus
- Securing the printer
- Maintaining the printer
- Clearing jams
- Troubleshooting
- Network connection problems
- Issues with supplies
- Paper feed problems
- Printing problems
- Print quality is poor
- Blank or white pages
- Dark print
- Fine lines are not printed correctly
- Folded or wrinkled paper
- Gray background
- Horizontal light bands
- Incorrect margins
- Light print
- Mottled print and dots
- Paper curl
- Print crooked or skewed
- Repeating defects
- Solid black pages
- Text or images cut off
- Toner easily rubs off
- Vertical dark bands
- Vertical dark lines or streaks
- Vertical dark streaks with print missing
- Vertical light bands
- Vertical white lines
- Slow printing
- Print jobs do not print
- The printer is not responding
- Adjusting toner darkness
- Job prints from the wrong tray or on the wrong paper
- Print quality is poor
- Contacting customer support
- Upgrading and migrating
- Notices
- Product information
- Edition notice
- GOVERNMENT END USERS
- Trademarks
- Licensing notices
- Noise emission levels
- Waste from Electrical and Electronic Equipment (WEEE) directive
- India E-Waste notice
- Product disposal
- Static sensitivity notice
- ENERGY STAR
- Temperature information
- Laser notice
- Power consumption
- Regulatory notices for wireless products
- Modular component notice
- Exposure to radio frequency radiation
- Industry Canada (Canada)
- Federal Communications Commission (FCC) compliance information statement
- 日本の VCCI 規定
- European Community (EC) directives conformity
- European Community (EC) directives conformity
- STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
- Index
Lexmark M1246 User Manual
Displayed below is the user manual for M1246 by Lexmark which is a product in the Laser Printers category. This manual has pages.
Related Manuals
Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Product statements............................................................................................................................................. 5
Learning about the printer...........................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer..................................................................................................................9
Printer configurations......................................................................................................................................... 11
Attaching cables.................................................................................................................................................. 11
Using the control panel.................................................................................................................................... 12
Understanding the status of the power button and indicator light....................................................... 13
Loading paper and specialty media..........................................................14
Setting the size and type of the specialty media.......................................................................................14
Configuring Universal paper settings........................................................................................................... 14
Loading trays....................................................................................................................................................... 14
Loading the multipurpose feeder.................................................................................................................. 16
Linking trays.........................................................................................................................................................17
Paper support.............................................................................................. 18
Supported paper sizes......................................................................................................................................18
Supported paper types.....................................................................................................................................19
Supported paper weights............................................................................................................................... 20
Printing......................................................................................................... 21
Printing from a computer..................................................................................................................................21
Printing from a mobile device......................................................................................................................... 21
Printing from a flash drive............................................................................................................................... 22
Supported flash drives and file types.......................................................................................................... 23
Printing a font sample list................................................................................................................................ 24
Printing a directory list..................................................................................................................................... 24
Understanding the printer menus............................................................25
Menu map........................................................................................................................................................... 25
Device.................................................................................................................................................................. 26
Contents 2
Print....................................................................................................................................................................... 33
Paper.....................................................................................................................................................................40
Network/Ports.....................................................................................................................................................42
USB Drive............................................................................................................................................................ 55
Security................................................................................................................................................................ 56
Reports.................................................................................................................................................................60
Help........................................................................................................................................................................61
Troubleshooting..................................................................................................................................................61
Printing the Menu Settings Page....................................................................................................................61
Securing the printer................................................................................... 62
Locating the security slot................................................................................................................................ 62
Erasing printer memory................................................................................................................................... 62
Restoring factory default settings................................................................................................................. 63
Statement of Volatility...................................................................................................................................... 63
Maintaining the printer.............................................................................. 64
Networking..........................................................................................................................................................64
Cleaning the printer..........................................................................................................................................66
Ordering parts and supplies...........................................................................................................................66
Replacing parts and supplies......................................................................................................................... 70
Moving the printer.............................................................................................................................................80
Saving energy and paper.................................................................................................................................81
Recycling............................................................................................................................................................. 82
Clearing jams.............................................................................................. 84
Avoiding jams.....................................................................................................................................................84
Identifying jam locations..................................................................................................................................85
Paper jam in door A.......................................................................................................................................... 86
Paper jam in the rear door.............................................................................................................................. 89
Paper jam in the standard bin........................................................................................................................90
Paper jam in the duplex unit............................................................................................................................91
Paper jam in trays..............................................................................................................................................92
Paper jam in the multipurpose feeder......................................................................................................... 92
Troubleshooting..........................................................................................94
Network connection problems...................................................................................................................... 94
Contents 3
Issues with supplies..........................................................................................................................................96
Paper feed problems........................................................................................................................................97
Printing problems............................................................................................................................................ 100
Contacting customer support....................................................................................................................... 127
Upgrading and migrating.........................................................................128
Hardware........................................................................................................................................................... 128
Software............................................................................................................................................................. 133
Firmware.............................................................................................................................................................134
Notices........................................................................................................136
Index............................................................................................................147
Contents 4
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Safety information 5
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 6
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 7
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
•Connecting the printer
•Installing the printer software
See the setup documentation that came with the
printer or go to http://support.lexmark.com.
More setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
Information Center—Go to
http://infoserve.lexmark.com.
Help Menu Pages—Access the guides on the
printer firmware or go to
http://support.lexmark.com.
Touch Screen Guide—Go to
http://support.lexmark.com.
Product videos—Go to
http://infoserve.lexmark.com/idv/.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—Go to
http://support.lexmark.com.
Help using the printer software Help for Microsoft® Windows® or Macintosh
operating systems—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•Depending on the operating system, the
printer software is located in the printer
program folder or on the desktop.
Learning about the printer 8
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
•Documentation
•Driver downloads
•Live chat support
•E‑mail support
•Voice support
Go to http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
•Place and date of purchase
•Machine type and serial number
•Safety information
•Regulatory information
•Warranty information
•Environmental information
Warranty information varies by country or region:
•In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
•In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Selecting a location for the printer
•Leave enough room to open trays, covers, and doors and to install hardware options.
•Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
Learning about the printer 9
•Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust
–Away from stray staples and paper clips
–Away from the direct airflow of air conditioners, heaters, or ventilators
–Free from direct sunlight and humidity extremes
•Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32°C (50 to 90°F)
Storage temperature 0 to 40°C (32 to 104°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
1Top 305 mm ( 12 in .)
2Rear 100 mm (3.94 in.)
3Right side 110 mm (4.33 in.)
4Front 305 mm (12 in.)
Note: The minimum space needed in front of the printer is 76 mm (3 in.).
5Left side 65 mm (2.56 in.)
Learning about the printer 10
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding optional 250‑ or 550‑sheet trays. For more information, see “Installing
optional trays” on page 132.
1Control panel
2Standard bin
3Controller board access cover
4Standard 250‑ or 550‑sheet tray
Note: The standard tray may vary depending on your printer model.
5Optional 250‑ or 550‑sheet tray
6Multipurpose feeder
7Door A
Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Learning about the printer 11
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1USB printer port Connect the printer to a computer.
2Power cord socket Connect the printer to an electrical outlet.
3Ethernet port Connect the printer to a network.
Using the control panel
Use the To
1Display View printing options, printer status, and error messages.
2Arrow buttons Scroll through menus or move between screens and menu options.
Learning about the printer 12
Use the To
3Select button •Select menu options.
•Save the setting.
4Numeric keypad Enter numbers or symbols in an input field.
5Power button Turn on or turn o the printer.
Note: To tu rn o the printer, press and hold the power button for five seconds.
6Backspace button Move the cursor backward and delete a character in an input field.
7Indicator light Check the printer status.
8Stop or Cancel button Stop the current printer task.
9Back button Return to the previous screen.
10 Home button Go to the home screen.
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Learning about the printer 13
Loading paper and specialty media
Setting the size and type of the specialty media
1From the control panel, navigate to:
> Settings > > Paper > > Tray Configuration > > Paper Size/Type >
2Select a paper source, and then configure the size and type of the specialty media.
Configuring Universal paper settings
1From the control panel, navigate to:
> Settings > > Paper > > Media Configuration > > Universal Setup >
2Select Portrait Width or Portrait Height, and then press .
3Adjust the settings, and then press .
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
Loading paper and specialty media 14
2Adjust the paper guides to match the size of the paper that you are loading.
3Flex, fan, and align the paper edges before loading.
4Load the paper stack with the printable side facedown, and then make sure that the side guides fit snugly
against the paper.
Notes:
•Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided
printing.
•Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided
printing.
•Do not slide paper into the tray.
•To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator.
5Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading paper and specialty media 15
Loading the multipurpose feeder
1Open the multipurpose feeder.
2Adjust the guide to match the size of the paper that you are loading.
3Flex, fan, and align the paper edges before loading.
4Load paper with the printable side faceup.
Notes:
•Load letterhead faceup with the top edge of the sheet toward the front of the tray for one‑sided
printing.
•Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for
two‑sided printing.
•Load envelopes with the flap facedown on the left side.
Loading paper and specialty media 16
•Load European envelopes with the flap facedown and entering the printer first.
Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,
or self‑stick adhesives.
5From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Settings > Paper > Tray Configuration.
3Set the same paper size and paper type for the trays that you are linking.
4Save the settings.
5Click Settings > Device > Maintenance > Configuration Menu > Tray Configuration.
6Set Tray Linking to Automatic.
7Save the settings.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
Warning—Potential Damage: The temperature of the fuser varies according to the specified paper type. To
avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
Loading paper and specialty media 17
Paper support
Supported paper sizes
Paper size Tray Multipurpose feeder Two‑sided printing
A4
210 x 297 mm (8.3 x 11.7 in.)
A5
210 x 148 mm (5.8 x 8.3 in.)
X
A5 LEF*
148 x 210 mm (5.8 x 8.3 in.)
X
A6*
105 x 148 mm (4.1 x 5.8 in.)
X
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
X
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
Hagaki
100 x 148 mm (3.9 x 5.8 in.)
XX
Statement
140 x 216 mm (5.5 x 8.5 in.)
X
Executive
184 x 267 mm (7.3 x 10.5 in.)
X
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Universal
76.2 x 127 mm (3 x 5 in.) to
216 x 356 mm (8.5 x 14 in.)
X
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
XX
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
XX
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
XX
* This paper size is not supported in the optional tray.
Paper support 18
Paper size Tray Multipurpose feeder Two‑sided printing
DL Envelope
110 x 220 mm (4.3 x 8.7 in.)
XX
C5 Envelope
162 x 229 mm (6.4 x 9 in.)
XX
B5 Envelope
176 x 250 mm (6.9 x 9.8 in.)
XX
Other Envelope
76.2 x 127 mm (3 x 5 in.) to
216 x 356 mm (8.5 x 14 in.)
XX
* This paper size is not supported in the optional tray.
Supported paper types
Paper type Tray Multipurpose feeder Two‑sided printing
Plain paper
Card stock X X
Transparency X
Recycled
Paper labels1X
Bond2
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper2
Rough/Cotton
Envelope X X
1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2 Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m2 (24‑lb) paper weight.
Paper support 19
Paper type Tray Multipurpose feeder Two‑sided printing
Rough envelope X X
1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2 Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m2 (24‑lb) paper weight.
Supported paper weights
Tray Multipurpose feeder Two‑sided printing
Paper weight 60–120 g/m2 (16–32 lb) 60–216 g/m2 (16–58 lb) 60–90 g/m2 (16–24 lb)
Paper support 20
Printing
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the
document.
1From the document that you are trying to print, open the Print dialog.
2If necessary, adjust the settings.
3Print the document.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print
LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2Select a printer.
3Print the document.
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1From the home screen of your mobile device, launch an enabled application.
2Tap Print, and then select a printer.
3Print the document.
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on AndroidTM version 4.4 or later.
It allows you to print directly to any Mopria‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1From the home screen of your mobile device, launch a compatible application.
2Tap Print, and then select the printer.
3Send the print job.
Printing 21
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Note: This application is supported only in some Apple devices.
1From the home screen of your mobile device, launch a compatible application.
2Select an item to print, and then tap the share icon.
3Tap Print, and then select the printer.
4Send the print job.
Printing from a flash drive
This feature is available only in some printer models.
1Insert the flash drive.
Notes:
•If you insert the flash drive when an error message appears, then the printer ignores the flash drive.
•If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the
display.
2Select the document that you want to print.
If necessary, configure other print settings.
3Print the document.
To print another document, select USB Drive.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the flash drive or
the printer in the area shown while actively printing, reading, or writing from the memory device.
Printing 22
Supported flash drives and file types
Flash drives
•Lexar JumpDrive S70 (16GB and 32GB)
•SanDisk Cruzer (16GB and 32GB)
•PNY Attache (16GB and 32GB)
Notes:
–The printer supports high‑speed USB flash drives with full‑speed standard.
–USB flash drives must support the File Allocation Table (FAT) system.
File types
Documents
•PDF (version 1.7 or earlier)
•XPS
Images
•.dcx
•.gif
•.JPEG or .jpg
•.bmp
•.pcx
•.TIFF or .tif
•.webp
Printing 23
Printing a font sample list
1From the control panel, navigate to:
> Settings > > Reports > > Print > > Print Fonts
2Select PCL Fonts or PostScript Fonts, and then press .
Printing a directory list
1From the control panel, navigate to:
> Settings > > Reports > > Print >
2Select Print Directory, and then press .
Printing 24
Understanding the printer menus
Menu map
Device •Preferences
•Remote Operator Panel
•Notifications
•Power Management
•Information Sent to Lexmark
•Restore Factory Defaults
•Maintenance
•About This Printer
Print •Layout
•Setup
•Quality
•Job Accounting
•XPS
•PDF
•PostScript
•PCL
•HTML
•Image
Paper •Tray Configuration •Media Configuration
Network/Ports •Network Overview
•Wireless
•Ethernet
•TCP/IP
•SNMP
•IPSec
•802.1x
•LPD Configuration
•HTTP/FTP Settings
•ThinPrint
•USB
•Google Cloud Print
•Wi‑Fi Direct
Reports •Menu Settings Page
•Device
•Print
•Network
Security •Security Audit Log
•Login Restrictions
•Confidential Print Setup
•Solutions LDAP Settings
•Mobile Services Management
•Miscellaneous
Help •Print All Guides
•Mono Quality Guide
•Connection Guide
•Information Guide
•Media Guide
•Moving Guide
•Print Quality Guide
•Supplies Guide
Troubleshooting •Print Quality Test Pages
Understanding the printer menus 25
Device
Preferences
Menu item Description
Display Language
[List of languages]
Set the language of the text that appears on the display.
Country/Region
[List of countries or regions]
Identify the country or region where the printer is configured
to operate.
Run initial setup
No
Ye s *
Run the setup wizard.
Displayed information
Display Text 1 [IP Address*]
Display Text 2 [Date/Time*]
Custom Text 1
Custom Text 2
Specify the information to appear on the home screen.
Date and Time
Configure
Current Date and Time
Manually Set Date and Time
Date Format [MM‑DD‑YYYY*]
Time Format [12 hour A.M./P.M.*]
Time Zone [GMT*]
Configure the printer date and time.
Date and Time
Network Time Protocol
Enable NTP [On*]
NTP Server
Configure the settings for Network Time Protocol (NTP).
Paper Sizes
U.S.*
Metric
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup
wizard determines the initial paper size setting.
Flash Drive Access
Enabled*
Disabled
Enable access to the flash drive.
Screen Timeout
5–300 (60*)
Set the idle time in seconds before the display shows the home
screen, or before the printer logs o a user account
automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 26
Remote Operator Panel
Menu item Description
External VNC Connection
Don’t Allow*
Allow
Connect an external Virtual Network Computing (VNC) client
to the remote control panel.
Authentication Type
None*
Standard Authentication
Set the authentication type when accessing the VNC client
server.
VNC Password Specify the password to connect to the VNC client server.
Note: This menu item appears only if Authentication Type is
set to Standard Authentication.
Note: An asterisk (*) next to a value indicates the factory default setting.
Notifications
Menu item Description
Supplies
Show Supply Estimates
Show estimates*
Do not show estimates
Show the estimated supply status information.
Supplies
Display Estimates
Pages*
Percent
Determine the unit that the printer uses to estimate supply
usage and trigger custom notifications when user intervention
is required.
Note: This menu item appears only in the Embedded Web
Server.
Supplies
Cartridge Alarm
O
Single*
Continuous
Set the number of times that the alarm sounds when the toner
cartridge is low.
Supplies
Custom Supply Notifications
Configure notification settings when the printer requires user
intervention.
Note: This menu item appears only in the Embedded Web
Server.
Error Prevention
Jam Assist
O
On*
Set the printer to check for jammed paper automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 27
Menu item Description
Error Prevention
Auto Continue
Disabled
5–255 (5*)
Let the printer continue processing or printing a job
automatically after clearing certain attendance conditions.
Error Prevention
Auto Reboot
Auto Reboot
Reboot always*
Reboot never
Reboot when idle
Set the printer to restart when an error occurs.
Error Prevention
Auto Reboot
Max Auto Reboots
1–20 (2*)
Set the number of automatic reboots that the printer can
perform.
Error Prevention
Auto Reboot
Auto Reboot Window
1–525600 (720*)
Set the number of seconds before the printer performs an
automatic reboot.
Error Prevention
Auto Reboot
Auto Reboot Counter
Show a read‑only information of the reboot counter.
Error Prevention
Display Short Paper Error
Auto‑clear*
On
Set the printer to show a message when a short paper error
occurs.
Note: Short paper refers to the size of the paper loaded.
Error Prevention
Page Protect
O*
On
Set the printer to process the entire page into the memory
before printing it.
Jam Content Recovery
Jam Recovery
O
On
Auto*
Set the printer to reprint jammed pages.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 28
Power Management
Menu item Description
Sleep Mode Profile
Print with Display o
Allow printing with display o*
Display on when printing
Allow printing with the display turned o.
Timeouts
Sleep Mode
1–120 minutes (15*)
Set the idle time before the printer begins operating in Sleep
mode.
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days*
1 week
2 weeks
1 month
Set the time before the printer enters Hibernate mode.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate*
Set the printer to Hibernate mode even when an active
Ethernet connection exists.
Eco-Mode
O*
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
Note: Setting Eco‑Mode to Energy or Paper may aect
printer performance, but not print quality.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore Factory Defaults
Menu item Description
Restore Settings
Restore all settings
Restore printer settings
Restore network settings
Restore the printer factory default settings.
Understanding the printer menus 29
Information Sent to Lexmark
Menu item Description
Information Sent to Lexmark
Save
Supplies and Page Usage (Anonymous)
Device Performance (Anonymous)
None of the Above*
Send printer usage and performance information to Lexmark.
Note: Information Send Time appears only when you select any of
the settings in Information Sent to Lexmark, except None of the
Above.
Information Send Time
Start Time
Stop Time
Note: An asterisk (*) next to a value indicates the factory default setting.
Maintenance
Config Menu
Menu item Description
USB Configuration
USB PnP
1*
2
Change the USB driver mode of the printer to improve its
compatibility with a personal computer.
USB Configuration
USB Speed
Full
Auto*
Set the USB port to run at full speed and disable its high‑speed
capabilities.
Tray Configuration
Tray Linking
Automatic*
O
Set the printer to link the trays that have the same paper type
and paper size settings.
Tray Configuration
Show Tray Insert Message
O
Only for unknown sizes*
Always
Show the Tray Insert message.
Tray Configuration
A5 Loading
Short Edge
Long Edge*
Specify the page orientation when loading A5‑size paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 30
Menu item Description
Tray Configuration
Paper Prompts
Auto*
MP Feeder
Manual Paper
Set the paper source that the user fills when a prompt to load
paper appears.
Note: For MP Feeder to appear, set Configure MP to
Cassette from the Paper menu.
Tray Configuration
Envelope Prompts
Auto*
MP Feeder
Manual Envelope
Set the paper source that the user fills when a prompt to load
envelope appears.
Note: For MP Feeder to appear, set Configure MP to
Cassette from the Paper menu.
Tray Configuration
Action for Prompts
Prompt user*
Continue
Use current
Set the printer to resolve paper- or envelope-related change
prompts.
Reports
Menu Settings Page
Event Log
Event Log Summary
HealthCheck Statistics
Print reports about printer menu settings, printer events, and
event logs.
Supply Usage And Counters
Clear Supply Usage History
Reset Black Cartridge Counter
Reset Black Imaging Unit Counter
Reset Maintenance Counter
Reset the supply usage history or the supply page counters
after replacing the toner cartridge and imaging unit.
Printer Emulations
PPDS Emulation
O*
On
Set the printer to recognize and use the PPDS data stream.
Print Configuration
Font Sharpening
0–150 (24*)
Set a text point-size value below which the high‑frequency
screens are used when printing font data.
For example, if the value is 24, then all fonts sized 24 points or
less use the high‑frequency screens.
Print Configuration
Print Density
Disabled*
1–5 (3*)
Adjust the toner density when printing documents.
Device Operations
Quiet Mode
O*
On
Set the amount of noise that the printer produces.
Note: Enabling this setting slows the printer performance.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 31
Menu item Description
Device Operations
Panel Menus
Enable*
Disable
Enable access to the control panel menus.
Note: This menu item appears only in the Embedded Web
Server.
Device Operations
Safe Mode
O*
On
Set the printer to operate in a special mode, in which it attempts
to continue oering as much functionality as possible, despite
known issues.
For example, when set to On, and the duplex motor is
nonfunctional, the printer performs one‑sided printing of the
documents even if the job is two‑sided printing.
Device Operations
Clear Custom Status
Erase user‑defined strings for the Default or Alternate custom
messages.
Device Operations
Clear all remotely‑installed messages
Erase messages that were remotely installed.
Device Operations
Automatically Display Error Screens
On*
O
Show existing error messages on the display after the printer
remains inactive on the home screen for a length of time equal
to the Screen Timeout setting.
Device Operations
Enable Optional Parallel Port
O*
On
Enable an optional parallel port.
Note: When set to On, the printer restarts.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu item Description
Out of Service Erase
Printer Memory Last Sanitized
Show information on when the printer memory was last
sanitized.
Out of Service Erase
Sanitize all information on nonvolatile memory
Clear all settings and applications that are stored in the printer
memory.
Out of Service Erase
Erase all printer and network settings
Clear all settings and applications that are stored in the printer
and network.
Visible Home Screen Icons
Menu Description
Change Language
Bookmarks
Held Jobs
USB
Specify which icons to show on the home screen.
Note: USB appears only in the 4702P printer model.
Understanding the printer menus 32
About this Printer
Menu item Description
Asset Tag Show the serial number of the printer.
Printer’s Location Identify the printer location. Maximum length is 63 characters.
Contact Personalize the printer name. Maximum length is 63 characters.
Export Configuration File to USB Export configuration files to a flash drive.
Export Compressed Logs to USB Export compressed log files to a flash drive.
Print
Layout
Menu item Description
Sides
1‑sided*
2‑sided
Specify whether to print on one side or two sides of the paper.
Flip Style
Long Edge*
Short Edge
Determine which side of the paper (long edge or short edge) is bound when
performing two‑sided printing.
Note: Depending on the option selected, the printer automatically osets
each printed information of the page to bind the job correctly.
Blank Pages
Print
Do Not Print*
Print blank pages that are included in a print job.
Collate
O [1,1,1,2,2,2]
On [1,2,1,2,1,2]*
Keep the pages of a print job stacked in sequence, particularly when printing
multiple copies of the job.
Separator Sheets
None*
Between Copies
Between Jobs
Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
MP Feeder
Specify the paper source for the separator sheet.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 33
Menu item Description
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Vertical
Reverse Vertical
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their
page orientation.
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of a multiple‑page document when using Pages per
Side.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side.
Copies
1–9999 (1*)
Specify the number of copies for each print job.
Print Area
Normal*
Whole Page
Set the printable area on a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Setup
Menu item Description
Printer Language
PCL Emulation*
PS Emulation
Set the printer language.
Note: Setting a default printer language does not prevent a software
program from sending print jobs that use another printer language.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 34
Menu item Description
Resource Save
O*
On
Set the printer to handle temporary downloads when it receives a job that
requires more than the available memory.
Notes:
•O sets the printer to retain downloads only until memory is needed.
Downloads are deleted to process print jobs.
•When set to On and the printer runs out of memory, a Memory
Full [38] appears on the display but downloads are not deleted.
Print All Order
Alphabetical*
Oldest First
Newest First
Specify the order in which held and confidential jobs are printed when Print
All is selected.
Note: An asterisk (*) next to a value indicates the factory default setting.
Quality
Menu item Description
Print Resolution
600 dpi*
1200 Image Q
2400 Image Q
1200 dpi
300 dpi
Set the resolution for the text and images on the printed output.
Note: Resolution is determined in dots per inch or image quality.
Pixel Boost
O*
Fonts
Horizontally
Vertically
Both directions
Enable more pixels to print in clusters for clarity, in order to enhance text and
images.
Toner Darkness
1–10 (8*)
Determine the lightness or darkness of text images.
Halftone
Normal*
Detail
Enhance the printed output to have smoother lines with sharper edges.
Brightness
‑6 to 6 (0*)
Adjust the brightness of the printed output.
Contrast
0 to 5 (0*)
Adjust the contrast of the printed output.
Gray Correction
O
Auto*
Adjust the contrast enhancement applied to images.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 35
Job Accounting
Note: This menu appears only when a printer hard disk is installed.
Menu item Description
Job Accounting
O*
On
Set the printer to create a log of the print jobs that it receives.
Accounting Log Frequency
Daily
Weekly
Monthly*
Specify how often the printer creates a log file.
Log Action at End of Frequency
None*
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Specify how the printer responds when the frequency threshold expires.
Note: The value defined in Accounting Log Frequency determines when this
action is triggered.
Log Near Full Level
O*
On
Specify the maximum size of the log file before the printer executes the Log
Action at Near Full.
Log Action at Near Full
None*
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
Specify how the printer responds when the hard disk is nearly full.
Note: The value defined in Log Near Full Level determines when this action
is triggered.
Log Action at Full
None*
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All But Current
Delete All Logs
Specify how the printer responds when disk usage reaches the maximum limit
(100MB).
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 36
Menu item Description
URL to Post Log Specify where the printer posts job accounting logs.
E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs.
Log File Prefix Specify the prefix for the log file name.
Note: The current host name defined in the TCP/IP menu is used as the
default log file prefix.
Note: An asterisk (*) next to a value indicates the factory default setting.
XPS
Menu item Description
Print Error Pages
O*
On
Print a test page that contains information on errors, including XML markup
errors.
Minimum Line Width
1–30 (2*)
Set the minimum stroke width of any job printed in 1200 dpi.
Note: An asterisk (*) next to a value indicates the factory default setting.
PDF
Menu item Description
Scale To Fit
Ye s
No*
Scale the page content to fit the selected paper size.
Annotations
Print
Do Not Print*
Specify whether to print annotations in the PDF.
Note: An asterisk (*) next to a value indicates the factory default setting.
PostScript
Menu item Description
Print PS Error
On
O*
Print a test page that contains the PostScript error.
Minimum Line Width
1–30 (2*)
Set the minimum stroke width of any job printed in 1200 dpi.
Lock PS Startup Mode
On
O*
Disable the SysStart file.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 37
Menu item Description
Wait Timeout
Disabled
15–65535 (40*)
Set the printer to wait for additional data before canceling a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
PCL
Menu item Description
Font Source
Resident*
Flash
All
Choose the source which contains the default font selection.
Notes:
•Flash appears only when a flash memory is installed.
•For Flash to appear, make sure that it is not read‑ or write‑protected.
Font Name
[List of available fonts] (Courier*)
Select a font from the specified font source.
Symbol Set
[List of available symbol set] (10U
PC‑8*)
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the dierent
languages or specific programs such as math symbols for scientific text.
Pitch
0.08–100 (10*)
Specify the pitch for fixed or monospaced fonts.
Note: Pitch refers to the number of fixed‑space characters in a horizontal
inch of type.
Orientation
Portrait*
Landscape
Specify the orientation of text and graphics on the page.
Lines per Page
1–255
Specify the number of lines of text for each page printed through the PCL®
datastream.
Notes:
•This menu item activates vertical escapement that causes the
selected number of requested lines to print between the default
margins of the page.
•60 is the U.S. factory default setting. 64 is the international factory
default setting.
PCL5 Minimum Line Width
1–30 (2*)
Set the initial minimum stroke width.
Notes:
•Jobs printed in 1200 dpi use the value directly.
•Jobs printed in 4800CQ use half the value.
PCLXL Minimum Line Width
1–30 (2*)
A4 Width
198 mm*
203 mm
Set the width of the logical page on A4‑size paper.
Note: Logical page is the space on the physical page where data is
printed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 38
Menu item Description
Auto CR after LF
O*
On
Set the printer to perform a carriage return after a line feed control
command.
Note: Carriage return is a mechanism that commands the printer to move
the position of the cursor to the first position on the same line.
Auto LF after CR
O*
On
Set the printer to perform a line feed after a carriage return control
command.
Tray Renumber
Assign MP Feeder
Assign Tray [x]
Assign Manual Paper
Assign Manual Envelope
Configure the printer to work with a dierent print driver or custom
application that uses a dierent set of source assignments to request a
given paper source.
Choose from the following options:
O*—The printer uses the factory default paper source assignments.
None—The paper source ignores the Select Paper Feed command.
0–199—Select a numeric value to assign a custom value to a paper
source.
Tray Renumber
View Factory Defaults
Show the factory default value assigned for each paper source.
Tray Renumber
Restore Defaults
Restore the tray renumber values to their factory defaults.
Print Timeout
O
On* [90]
Set the printer to end a print job after it has been idle for the specified
amount of time in seconds.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTML
Menu item Description
Font Name
[List of fonts] (Times*)
Set the font to use for HTML documents.
Font Size
1–255 (12*)
Set the font size to use for HTML documents.
Scale
1–400% (100*)
Scale HTML documents.
Orientation
Portrait*
Landscape
Set the page orientation for HTML documents.
Margin Size
8–255 mm (19*)
Set the page margin for HTML documents.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 39
Menu item Description
Backgrounds
Do Not Print
Print*
Print background information or graphics for HTML documents.
Note: An asterisk (*) next to a value indicates the factory default setting.
Image
Menu item Description
Auto Fit
O
On*
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation
settings for the image.
Invert
O*
On
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Scaling
Best Fit*
Anchor Top Left
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Adjust the image to fit the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation
Portrait*
Landscape
Reverse Portrait
Reverse Landscape
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Paper
Tray Configuration
Menu item Description
Default Source
Tray [x] (1*)
MP Feeder
Manual Paper
Manual Envelope
Set the paper source for all print jobs.
Note: For MP Feeder to appear, set Configure MP to Cassette from the Paper
menu.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 40
Menu item Description
Paper Size/Type
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Specify the paper size or paper type loaded in each paper source.
Substitute Size
O
Letter/A4
All Listed*
Set the printer to substitute a specified paper size if the requested size is not
loaded in any paper source.
Notes:
•O prompts the user to load the required paper size.
•Letter/A4 prints A4‑size document on letter when loading letter and
letter‑size jobs on A4 paper size when loading letter.
•All Listed substitutes Letter/A4.
Configure MP
Cassette*
Manual
First
Set the printer when to pick paper loaded in the multipurpose feeder.
Notes:
•When set to Cassette, the printer treats the multipurpose feeder like a
tray.
•When set to Manual, the printer treats the multipurpose feeder like a
manual feeder.
•When set to First, the printer picks paper from the multipurpose feeder
until it is empty, regardless of the required paper source or paper size.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media Configuration menu
Universal Setup
Menu item Description
Units of Measure
Inches
Millimeters
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the
international factory default setting.
Portrait Width
3–14.17 inches (8.50*)
76–359.91 mm (216*)
Set the portrait width of the universal paper.
Portrait Height
3–14.17 inches (14*)
76–359.91 mm (356*)
Set the portrait height of the universal paper.
Feed Direction
Short Edge*
Long Edge
Set the printer to pick paper from the short edge or long edge
direction.
Note: Long Edge appears only when the longest edge is shorter
than the maximum width supported.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 41
Media Types
Menu item Description
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light
Heavy
Rough/Cotton
Custom Type [x]
Specify the texture and weight of the paper loaded.
Select from the following options:
Paper Texture
Smooth
Normal*
Rough
Paper Weight
Light
Normal*
Heavy
Note: An asterisk (*) next to a value indicates the factory default setting.
Network/Ports
Network Overview
Menu item Description
Active Adapter
Auto*
Standard Network
Specify how a network is connected.
Network Status Show the connection status of the printer network.
Display Network Status on
Printer
On*
O
Show the network status on the display.
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server Reset all active network connections to the printer.
Note: This setting removes all network configuration settings.
Network Job Timeout
O
On* (90 seconds)
Set the time before the printer cancels a network print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 42
Menu item Description
Banner Page
O*
On
Print a banner page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wireless
Note: This menu is available only in printers connected to a wireless network.
Menu item Description
Wireless Connection Setup
Network Name
Network Mode
Infrastructure*
Wireless Security Mode
Disabled*
WEP
WPA2/WPA - Personal
WPA2 - Personal
802.1x - Radius
Determine the wireless network the printer connects to.
Wi‑Fi Protected Setup
WPS Auto Detect
O
On*
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
•Start Push-Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given period of time.
•Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings
of the access point.
Network Mode
BSS Type
Infrastructure*
Ad hoc
Preferred Channel Number
Auto*
1–11
Specify the network mode.
Note: Preferred Channel Number only appears if BSS Type is set to
Ad hoc.
Enable Wi‑Fi Direct
On
O*
Set the printer to connect directly to Wi-Fi devices.
Compatibility
802.11b/g/n (2.4GHz)
802.11a/b/g/n/ac (2.4GHz/5GHz)*
802.11a/n/ac (5GHz)
Specify the wireless standard for the wireless network.
Understanding the printer menus 43
Menu item Description
Wireless Security Mode
Disabled*
WEP
WPA2/WPA-Personal
WPA2-Personal
802.1x - RADIUS
Set the type of security for connecting the printer to wireless devices.
WEP Authentication Mode
Auto*
Open
Shared
Set the type of Wireless Encryption Protocol (WEP) used by the
printer.
Note: This menu item appears only if Wireless Security Mode is set
to WEP.
Set WEP Key Specify a WEP password for secure wireless connection.
WPA-PSK Encryption Mode
AES
Enable wireless security through Wi-Fi Protected Access (WPA).
Note: This menu item appears only if the Wireless Security Mode is
set to WPA2/WPA-Personal or WPA2-Personal.
Set Pre‑Shared Key Set the password for secure wireless connection.
WPA2-PSK Encryption Mode
AES
Enable wireless security through WPA2.
Note: This menu item appears only if the Wireless Security Mode is
set to WPA2/WPA-Personal or WPA2-Personal.
802.1x Encryption Mode
WPA+
WPA2*
Enable wireless security through 802.1x standard.
Note: This menu item appears only if the Wireless Security Mode is
set to 802.1x - Radius.
IPv4
Enable DHCP
On*
O
Set Static IP Address
IP Address
Netmask
Gateway
Enable and configure IPv4 settings in the printer.
Understanding the printer menus 44
Menu item Description
IPv6
Enable IPv6
On*
O
Enable DHCPv6
On
O*
Stateless Address Autoconfiguration
On*
O
DNS Server Address
Manually Assigned IPv6 Address
Manually Assigned IPv6 Router
Address Prefix
All IPv6 Addresses
All IPv6 Router Addresses
Enable and configure IPv6 settings in the printer.
Network Address
UAA
LAA
View the network addresses.
PCL Smartswitch
On*
O*
Set the printer to switch automatically to PCL emulation when a print
job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
PS Smartswitch
On*
O*
Set the printer to switch automatically to PS emulation when a print
job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine
incoming data and uses the default printer language specified in
the Setup menu.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•On processes raw binary PostScript print jobs.
•O filters print jobs using the standard protocol.
Ethernet
Menu item Description
Network Speed Show the speed of an active network adapter.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 45
Menu item Description
IPv4
Enable DHCP
On*
O
Enable Dynamic Host Configuration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute IP
addressing and configuration information dynamically to clients.
IPv4
Set Static IP Address
IP Address
Netmask
Gateway
Set the static IP address of your printer.
IPv6
Enable IPv6
O
On*
Enable IPv6 in the printer.
IPv6
Enable DHCPv6
O*
On
Enable DHCPv6 in the printer.
IPv6
Stateless Address
Autoconfiguration
O
On*
Set the network adapter to accept the automatic IPv6 address configuration
entries provided by a router.
IPv6
DNS Server Address
Specify the DNS server address.
IPv6
Manually Assigned IPv6
Address
Assign the IPv6 address.
IPv6
Manually Assigned IPv6 Router
Assign the IPv6 address.
IPv6
Address Prefix
0–128 (64*)
Specify the address prefix.
IPv6
All IPv6 Addresses
Show all IPv6 addresses.
IPv6
All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address
UAA
LAA
Show the printer Media Access Control (MAC) addresses: Locally Administered
Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 46
Menu item Description
PCL SmartSwitch
O
On*
Set the printer to switch automatically to PCL emulation when a print job
requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
PS SmartSwitch
O
On*
Set the printer to switch automatically to PS emulation when a print job requires
it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•On processes raw binary PostScript print jobs.
•O filters print jobs using the standard protocol.
Energy Ecient Ethernet
O
On*
Reduce power consumption when the printer does not receive data from the
Ethernet network.
Note: An asterisk (*) next to a value indicates the factory default setting.
TCP/IP
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Allow DHCP/BOOTP to update
NTP server
O
On*
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Zero Configuration Name Specify a service name for the zero configuration network.
Enable Auto IP
O
On*
Assign an IP address automatically.
DNS Server Address Specify the current Domain Name System (DNS) server address.
Backup DNS Address Specify the backup DNS server addresses.
Backup DNS Address 2
Backup DNS Address 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside
in dierent domains on the network.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 47
Menu item Description
Enable DDNS
O
On*
Update the Dynamic DNS settings.
DDNS TTL
300‑31536000 (3600*)
Specify the current DDNS settings.
Default TTL
5‑254 (254*)
DDNS Refresh Time
300‑31536000 (604800*)
Enable mDNS
O
On*
Update multicast DNS settings.
WINS Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP
O*
On
Allow the BOOTP to assign a printer IP address.
Restricted Server List Specify an IP address for the TCP connections.
Notes:
•Use a comma to separate each IP address.
•You can add up to 50 IP addresses.
Restricted Server List Options
Block All Ports*
Block Printing Only
Block Printing and HTTP Only
Specify how the IP addresses in the list can access the printer functionality.
MTU
256‑1500 (1500*)
Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port
1–65535 (9100*)
Specify a raw port number for printers connected on a network.
Outbound Trac Maximum
Speed
O*
On
Enable the printer maximum transfer rate.
Enable SSLv2
O*
On
Enable the SSLv2 protocol.
Enable SSLv3
O*
On
Enable the SSLv3 protocol.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 48
Menu item Description
Enable TLSv1.0
O
On*
Enable the TLSv1.0 protocol.
Enable TLSv1.1
O
On*
Enable the TLSv1.1 protocol.
SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
SNMP
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
SNMP Versions 1 and 2c
Enabled
O
On*
Allow SNMP Set
O
On*
Enable PPM MIB
O
On*
SNMP Community
Configure Simple Network Management Protocol (SNMP) versions 1
and 2c to install print drivers and applications.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 49
Menu item Description
SNMP Version 3
Enabled
O
On*
Set Read/Write Credentials
User Name
Password
Set Read‑only Credentials
User Name
Password
Authentication Hash
MD5
SHA1*
Minimum Authentication Level
No Authentication, No Privacy
Authentication, No Privacy
Authentication, Privacy*
Privacy Algorithm
DES
AES‑128*
Configure SNMP version 3 to install and update printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
802.1x
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active
O*
On
Let the printer join networks that require authentication before
allowing access.
Note: To configure the settings of this menu item, access the
Embedded Web Server.
Note: An asterisk (*) next to a value indicates the factory default setting.
IPSec
Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable IPSec
O*
On
Enable Internet Protocol Security (IPSec).
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 50
Menu item Description
Base Configuration
Default*
Compatibility
Secure
Set the IPSec base configuration.
Note: This menu item appears only when Enable IPSec is set to
On.
DH (Die‑Hellman) Group Proposal
modp2048 (14)*
modp3072 (15)
modp4069 (16)
modp6144 (17)
modp8192 (18)
Set the IPSec encryption.
Note: These menu items appear only when Base Configuration is
set to Secure.
IKE SA Lifetime (Hours)
1
2
4
8
24*
Proposed Encryption Method
3DES
AES*
Specify the encryption and authentication methods to connect to a
network securely.
Note: These menu items appear only when Base Configuration is
set to Compatibility.
Proposed Authentication Method
SHA1
SHA256*
SHA512
IPSec Device Certificate Specify an IPSec certificate.
Note: This menu item appears only when Base Configuration is set
to Compatibility.
Pre‑Shared Key Authenticated
Connections
Host [x]
Address
Key
Configure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to
On.
Certificate Authenticated Connections
Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
LPD Configuration
Note: This menu appears only in network printers or printers that are attached to print servers.
Understanding the printer menus 51
Menu item Description
LPD Timeout
0–65535 seconds (90*)
Set the time‑out value to stop the Line Printer Daemon (LPD) server
from waiting indefinitely for hung or invalid print jobs.
LPD Banner Page
O*
On
Print a banner page for all LPD print jobs.
Note: A banner page is the first page of a print job used as a
separator of print jobs and to identify the originator of the print job
request.
LPD Trailer Page
O*
On
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
LPD Carriage Return Conversion
O*
On
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to
move the position of the cursor to the first position on the same
line.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTTP/FTP Settings
Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Enable HTTP Server
O
On*
Access the Embedded Web Server to monitor and manage the printer.
Enable HTTPS
O
On*
Configure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Enable FTP/TFTP
O
On*
Send files using FTP.
Local Domains Specify domain names for HTTP and FTP servers.
Note: This menu item appears only in some printer models.
HTTP Proxy IP Address Configure the HTTP and FTP server settings.
Note: These menu items appear only in some printer models.
FTP Proxy IP Address
HTTP Default IP Port
1–65535 (80*)
HTTPS Device Certificate
FTP Default IP Port
1–65535 (21*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 52
Menu item Description
Timeout for HTTP/FTP
Requests
1–299 (30*)
Specify the amount of time before the server connection stops.
Retries for HTTP/FTP Requests
1–299 (3*)
Set the number of retries to connect to the HTTP/FTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
ThinPrint
Menu item Description
Enable ThinPrint
O
On*
Print using ThinPrint.
Port Number
4000–4999 (4000*)
Set the port number for the ThinPrint server.
Bandwidth (bits/sec)
0*
100–1000000
Set the speed to transmit data in a ThinPrint environment.
Packet Size (kbytes)
0–64000 (0*)
Set the packet size for data transmission.
Note: An asterisk (*) next to a value indicates the factory default setting.
USB
Menu item Description
PCL SmartSwitch
On*
O
Set the printer to switch to PCL emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
PS SmartSwitch
On*
O
Set the printer to switch to PS emulation when a print job received through a
USB port requires it, regardless of the default printer language.
Note: If PS SmartSwitch is o, then the printer does not examine incoming
data and uses the default printer language specified in the Setup menu.
Mac Binary PS
Auto*
On
O
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•On processes raw binary PostScript print jobs.
•O filters print jobs using the standard protocol.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 53
Menu item Description
Enable USB Port
Enable*
Disable
Enable the standard USB port.
Note: An asterisk (*) next to a value indicates the factory default setting.
Google Cloud Print
Menu item Description
Registration
Register
Register the printer to the Google Cloud Print server.
Options
Enable Google Cloud Print
O
On*
Print directly from your Google account.
Options
Enable Local Discovery
O
On*
Allow the registered user and other users on the same subnet to
send jobs to the printer locally.
Options
Enable SSL Peer Verification
O
On*
Verify authenticity of the peer certificate to connect to your Google
account.
Options
Always Print As Image
O*
On
Set the printer to process PDF files as an image for faster printing.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wi‑Fi Direct
Note: This menu appears only when a direct Wi‑Fi network is the active network.
Menu item Description
SSID Specify the service set identifier (SSID) of the Wi‑Fi network.
Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi
connection.
Show PSK on Setup Page
On*
O
Show the PSK on the Network Setup Page.
Group Owner IP Address Specify the IP address of the group owner.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 54
Menu item Description
Auto‑Accept Push Button
Requests
On
O*
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secured.
Note: An asterisk (*) next to a value indicates the factory default setting.
USB Drive
Note: This menu appears only in some printer models.
Flash Drive Print
Menu item Description
Number of Copies
1–9999 (1*)
Set the number of copies.
Paper Source
Tray [x] (1*)
MP Feeder
Manual Paper
Manual Envelope
Set the paper source for the print job.
Collate
1,1,1 ‑ 2,2,2
1,2,3 ‑ 1,2,3*
Print multiple copies in sequence.
Sides
1‑Sided*
2‑Sided
Specify whether to print on one side or two sides of the paper.
Pages per Side
O*
2 pages per side
3 pages per side
4 pages per side
6 pages per side
9 pages per side
12 pages per side
16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering
Horizontal*
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their page
orientation.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 55
Menu item Description
Pages per Side Orientation
Auto*
Landscape
Portrait
Specify the orientation of a multiple‑page document when using Pages per Side.
Pages per Side Border
None*
Solid
Print a border around each page image when using Pages per Side.
Separator Sheets
O*
Between Copies
Between Jobs
Between Pages
Specify whether to insert blank separator sheets when printing.
Separator Sheet Source
Tray [x] (1*)
MP Feeder
Specify the paper source for the separator sheet.
Blank Pages
Do Not Print*
Print
Specify whether to print blank pages in a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Security
Security Audit Log
Menu item Description
Enable Audit
O*
On
Record the events in the secure audit log and remote syslog.
Enable Remote Syslog
O*
On
Send audit logs to a remote server.
Remote Syslog Server Specify the remote syslog server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 56
Menu item Description
Remote Syslog Facility
0 ‑ Kernel Messages
1 ‑ User‑Level Messages
2 ‑ Mail System
3 ‑ System Daemons
4 ‑ Security/Authorization
Messages*
5 ‑ Messages Generated
Internally by Syslogs
6 ‑ Line Printer Subsystem
7 ‑ Network News Subsystem
8 ‑ UUCP Subsystem
9 ‑ Clock Daemon
10 ‑ Security/Authorization
Messages
11 ‑ FTP Daemon
12 ‑ NTP Subsystem
13 ‑ Log Audit
14 ‑ Log Alert
15 ‑ Clock Daemon
16 ‑ Local Use 0 (local0)
17‑ Local Use 1 (local1)
18 ‑ Local Use 2 (local2)
19 ‑ Local Use 3 (local3)
20 ‑ Local Use 4 (local4)
21 ‑ Local Use 5 (local5)
22 ‑ Local Use 6 (local6)
23 ‑ Local Use 7 (local7)
Specify a facility code that the printer uses when sending log events to a remote
server.
Severity of Events to Log
0 ‑ Emergency
1 ‑ Alert
2 ‑ Critical
3 ‑ Error
4 ‑ Warning*
5 ‑ Notice
6 ‑ Informational
7 ‑ Debug
Specify the priority level cuto for logging messages and events.
Notes:
•0 ‑ Emergency is the highest severity. 7 ‑ Debug is the lowest.
•The selected severity level and anything higher are logged. For example,
selecting 4 ‑ Warning logs the severity levels from 0 to 4.
Clear Log
Start
Delete all audit logs.
Export Log
Syslog (RFC 5424)*
Syslog (RFC 3164)
CSV
Export a security log to a flash drive.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 57
Login Restrictions
Menu item Description
Login failures
1–10 (3*)
Specify the number of failed login attempts before the user gets locked out.
Failure time frame
1–60 minutes (5*)
Specify the time frame between failed login attempts before the user gets locked out.
Lockout time
1–60 minutes (5*)
Specify the lockout duration.
Web Login Timeout
1–120 minutes (10*)
Specify the delay for a remote login before the user is logged o automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Confidential Print Setup
Menu item Description
Max Invalid PIN
2–10
Set the number of times an invalid PIN can be entered.
Notes:
•A value of zero turns o this setting.
•When the limit is reached, the print jobs for that user name and PIN are
deleted.
•This menu item appears only when a hard disk is installed.
Confidential Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for confidential print jobs.
Notes:
•If this menu item is changed while confidential print jobs reside in the printer
memory or hard disk, then the expiration time for those print jobs does not
change to the new default value.
•If the printer is turned o, then all confidential jobs held in the printer memory
are deleted.
Repeat Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time for a print job that you want to repeat.
Verify Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer prints a copy for the user to examine its quality,
before printing the remaining copies.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 58
Menu item Description
Reserve Job Expiration
O*
1 Hour
4 Hours
24 Hours
1 Week
Set the expiration time that the printer stores print jobs for printing later.
Require All Jobs to be Held
O*
On
Set the printer to hold all print jobs.
Keep duplicate documents
O*
On
Set the printer to print other documents with the same file name without overwriting
any of the print jobs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Solutions LDAP Settings
Use To
Follow LDAP Referrals
O*
On
Search the dierent servers in the domain for the logged-in user account.
LDAP Certificate Verification
No*
Ye s
Enable verification of LDAP certificates.
Erase Temporary Data Files
Menu item Description
Stored in onboard memory
O*
On
Delete all files stored on the printer memory.
Note: An asterisk (*) next to a value indicates the factory default setting.
Mobile Services Management
Use To
AirPrint
Print
Scan
Fax
Enable functions in the AirPrint software feature.
Understanding the printer menus 59
Miscellaneous
Menu item Description
Print Permission
O*
On
Let the user log in before printing.
Security Reset Jumper
Enable “Guest” access*
No Eect
Specify the eect of using the security reset jumper.
Notes:
•The jumper is located beside a lock icon on the controller board.
•Enable “Guest” access provides full access control to users who are not
logged in.
•No Eect means that the reset has no eect on the printer security
configuration.
Minimum Password Length
0–32 (0*)
Specify the minimum characters that are allowed for a password.
Note: An asterisk (*) next to a value indicates the factory default setting.
Reports
Menu Settings Page
Menu item Description
Menu Settings Page Print a report that contains the printer preferences, settings, and configurations.
Device
Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Profiles List Print a list of profiles that are stored in the printer.
Print
Menu item Description
Print Fonts
PCL Fonts
PostScript Fonts
Print samples and information about the fonts that are available in each printer
language.
Understanding the printer menus 60
Network
Menu item Description
Network Setup Page Print a page that shows the configured network and wireless settings on the
printer.
Note: This menu item appears only in network printers or printers connected
to print servers.
Help
Menu item Description
Print All Guides Prints all the guides
Media Guide Provides information about loading paper and specialty media
Print Quality Guide Provides information about solving print quality issues
Mono Quality Guide Provides information about mono print quality settings
Information Guide Provides more information sources about the printer
Connection Guide Provides information about connecting the printer locally (USB) or to a
network
Moving Guide Provides information about moving, locating, or shipping the printer
Supplies Guide Provides information about ordering supplies
Troubleshooting
Troubleshooting
Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Printing the Menu Settings Page
1From the control panel, navigate to:
> Settings > > Reports >
2Select Menu Settings Page, and then press .
Understanding the printer menus 61
Securing the printer
Locating the security slot
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Erasing printer memory
To erase volatile memory or buered data, turn o the printer.
To er as e n o n ‑volatile memory or individual settings, device and network settings, security settings, and
embedded solutions, do the following:
1From the control panel, navigate to:
> Settings > > Device > > Maintenance > > Out of Service Erase >
2Select Sanitize all information on nonvolatile memory, and then press .
3To start the job, select Continue, and then press .
4Follow the instructions on the display.
Securing the printer 62
Restoring factory default settings
1From the control panel, navigate to:
> Settings > > Device > > Restore Factory Defaults
2Select Restore all settings, and then press .
3Select Restore, press , and then select Start.
Statement of Volatility
Type of memory Description
Volatile memory The printer uses standard random access memory (RAM)
to buer temporarily user data during simple print and
copy jobs.
Non-volatile memory The printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, printer settings, network
information, scanner and bookmark settings, and
embedded solutions.
Hard disk memory Some printers may have a hard disk drive installed. The
printer hard disk is designed for printer-specific
functionality. The hard disk lets the printer retain buered
user data from complex print jobs, form data, and font
data.
Erase the content of any installed printer memory in the following circumstances:
•The printer is decommissioned.
•The printer hard disk is replaced.
•The printer is moved to a dierent department or location.
•The printer is serviced by someone from outside your organization.
•The printer is removed from your premises for service.
•The printer is sold to another organization.
Disposing of a printer hard disk
•Degaussing—Flushes the hard disk with a magnetic field that erases stored data
•Crushing—Physically compresses the hard disk to break component parts and render them unreadable
•Milling—Physically shreds the hard disk into small metal bits
Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is
stored.
Securing the printer 63
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Networking
Connecting the printer to a Wi‑Fi network
Using the control panel
1From the control panel, navigate to:
> Settings > > Network/Ports > > Wireless >
2Select Setup On Printer Panel, and then follow the instructions on the display.
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial
setup.
Using Lexmark Mobile Assistant
1Depending on your mobile device, download the Lexmark Mobile Assistant application from either the
Google PlayTM store or App Store online store.
2From the control panel, navigate to:
> Settings > > Network/Ports > > Wireless > > Setup Using Mobile App > > Continue
for Printer ID >
3From your mobile device, launch the application, and then accept the Terms of Use.
4Grant permissions.
5Tap Start Wi-Fi Setup, and then select the printer.
6Select a Wi-Fi network, and then enter your credentials.
7Tap Finish Wi-Fi Setup.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
(WPS)
Before you begin, make sure that:
•The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the
documentation that came with your access point.
•A wireless network adapter is installed in your printer. For more information, see the instructions that came
with the adapter.
Maintaining the printer 64
Using the Push Button method
1From the control panel, navigate to:
> Settings > > Network/Ports > > Wireless >
2Select Wi‑Fi Protected Setup, and then press .
3Select Start Push Button Method, and then press .
4Follow the instructions on the display.
Using the personal identification number (PIN) method
1From the control panel, navigate to:
> Settings > > Network/Ports > > Wireless >
2Select Wi‑Fi Protected Setup, and then press .
3Select Start PIN Method, and then press .
4Copy the eight‑digit WPS PIN.
5Open a web browser, and then type the IP address of your access point in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
6Access the WPS settings. For more information, see the documentation that came with your access
point.
7Enter the eight‑digit PIN, and then save the changes.
Deactivating the Wi‑Fi network
1From the printer control panel, navigate to:
> Settings > > Network/Ports > > Network Overview > > Active Adapter > > Standard
Network >
2Follow the instructions on the display.
Maintaining the printer 65
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
•Perform this task after every few months.
•Damage to the printer caused by improper handling is not covered by the printer warranty.
1Turn o the printer, and then unplug the power cord from the electrical outlet.
2Remove paper from the standard bin and multipurpose feeder.
3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
•Do not use household cleaners or detergents, as they may damage the finish of the printer.
•Make sure that all areas of the printer are dry after cleaning.
5Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Ordering parts and supplies
To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized
dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you
purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Checking the status of parts and supplies
From the control panel, navigate to:
> Status/Supplies > > Supplies >
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can
also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by
the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver
unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended
life may damage your Lexmark printer or its associated components.
Maintaining the printer 66
Ordering a toner cartridge
Notes:
•The estimated cartridge yield is based on the ISO/IEC 19752 standard.
•Extremely low print coverage for extended periods of time may negatively aect actual yield.
Lexmark MS521 and MS621 Return Program toner cartridges
Item United States
and Canada
European
Economic
Area
Rest of Asia
Pacific
Latin America Rest of
Europe,
Middle East,
and Africa
Australia and
New Zealand
Return
Program toner
cartridge
56F1000 56F2000 56F3000 56F4000 56F5000 56F6000
High yield
Return
Program toner
cartridge
56F1H00 56F2H00 56F3H00 56F4H00 56F5H00 56F6H00
Extra high
yield Return
Program toner
cartridge
56F1X00 56F2X00 56F3X00 56F4X00 56F5X00 56F6X00
Ultra high yield
Return
Program toner
cartridge
56F1U00 56F2U00 56F3U00 56F4U00 56F5U00 56F6U00
High yield
Corporate
Return
Program toner
cartridge*
56F1H0E 56F2H0E 56F3H0E 56F4H0E 56F5H0E 56F6H0E
Extra high
yield
Corporate
Return
Program toner
cartridge*
56F1X0E 56F2X0E 56F3X0E 56F4X0E 56F5X0E 56F6X0E
Ultra high yield
Corporate
Return
Program toner
cartridge*
56F1U0E 56F2U0E 56F3U0E 56F4U0E 56F5U0E 56F6U0E
* Available only for contract‑managed printers. For more information, contact your Lexmark representative or system
administrator.
Maintaining the printer 67
Lexmark MS521 and MS621 regular toner cartridge
Item Worldwide
Ultra high yield regular toner cartridge 56F0UA0
Lexmark M1246 Return Program toner cartridge
Item United States, Canada,
Australia, and New Zealand
European Economic
Area
Rest of Asia Pacific Latin America
Return Program toner
cartridge
24B6886 24B6889 24B6892 24B6895
Lexmark B2546 and B2650 Return Program toner cartridges
Item United
States and
Canada
European
Economic
Area
Rest of Asia
Pacific
Latin America
Distribution
Rest of
Europe,
Middle East,
and Africa
Australia and
New Zealand
Return Program
toner cartridge
B231000 B232000 B233000 B234000 B235000 B236000
High yield Return
Program toner
cartridge
B241H00 B242H00 B243H00 B244H00 B245H00 B246H00
Extra high yield
Return Program
toner cartridge
B251X00 B252X00 B253X00 B254X00 B255X00 B256X00
Ultra high yield
Return Program
toner cartridge*
B261U00 B262U00 B263U00 B264U00 B265U00 B266U00
* Supported only in the Lexmark B2650 printer model.
Lexmark B2546 and B2650 regular toner cartridges
Item Worldwide
B2546 Extra high yield regular toner cartridge B250XA0
B2650 Ultra high yield regular toner cartridge B260UA0
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner
is exhausted.
Item Part Number
Return Program imaging unit 56F0Z00
Regular imaging unit 56F0ZA0
* This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark
representative or system administrator.
Maintaining the printer 68
Item Part Number
Corporate Return Program imaging unit* 56F0Z0E
* This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark
representative or system administrator.
Ordering a maintenance kit
Match the maintenance kit to the printer voltage.
Notes:
•Using certain types of paper may require more frequent replacement of the maintenance kit.
•The maintenance kit includes a fuser, MPF pick roller and separator pad, pick tires, separator roller
assembly, and transfer roller. These parts may be individually ordered and replaced if necessary.
Item Part number
MS521
200K maintenance kit, 100 V 41X1230
200K maintenance kit, 110 V 41X1228
200K maintenance kit, 220 V 41X1229
MS621
200K maintenance kit, 100 V 41X1227
200K maintenance kit, 110 V 41X1225
200K maintenance kit, 220 V 41X1226
Note: Only an authorized service technician can replace the maintenance kit. Contact your service provider.
Configuring supply notifications
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Settings > Device > Notifications.
3From the Supplies menu, click Custom Supply Notifications.
4Select a notification for each supply item.
5Apply the changes.
Maintaining the printer 69
Replacing parts and supplies
Replacing the toner cartridge
1Open door A.
2Remove the used toner cartridge.
Maintaining the printer 70
3Unpack the new toner cartridge, and then shake it three times to redistribute the toner.
4Insert the new toner cartridge.
Note: Use the arrows inside the printer as guides.
5Close door A.
Maintaining the printer 71
Replacing the imaging unit
1Open door A.
2Remove the toner cartridge.
3Remove the used imaging unit.
Maintaining the printer 72
4Unpack the new imaging unit, and then shake it three times to redistribute the toner.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of
future print jobs.
5Insert the new imaging unit.
Note: Use the arrows inside the printer as guides.
6Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
Maintaining the printer 73
7Close door A.
Replacing the pick tires
1Turn o the printer.
2Unplug the power cord from the electrical outlet, and then from the printer.
3Remove the tray.
Maintaining the printer 74
4Remove the used pick tires one after the other.
5Unpack the new pick tires.
Maintaining the printer 75
6Insert the new pick tires.
7Insert the tray.
8Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
9Turn on the printer.
Replacing the pick roller assembly
1Turn o the printer.
2Unplug the power cord from the electrical outlet, and then from the printer.
3Remove the optional tray.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires
two or more trained personnel to lift it safely.
Maintaining the printer 76
4Remove the tray insert, and then flip the tray base.
Maintaining the printer 77
5Remove the used pick roller assembly.
6Unpack the new pick roller assembly.
Maintaining the printer 78
7Insert the new pick roller assembly.
8Flip the tray base, and then insert the tray insert.
Maintaining the printer 79
9Align the printer with the optional tray, and then lower the printer until it clicks into place.
10 Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
11 Turn on the printer.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
Maintaining the printer 80
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
For shipping instructions, go to http://support.lexmark.com or contact customer support.
Saving energy and paper
Configuring power save mode settings
Eco‑Mode
1From the control panel, navigate to:
> Settings > > Device > > Power Management > > Eco‑Mode >
2Select a setting.
Sleep mode
1From the control panel, navigate to:
> Settings > > Device > > Power Management > > Timeouts > > Sleep Mode >
2Enter the amount of time that the printer stays idle before it enters Sleep mode.
Maintaining the printer 81
Hibernate mode
1From the control panel, navigate to:
> Settings > > Device > > Power Management > > Timeouts > > Hibernate Timeout
>
2Select the amount of time before the printer enters Hibernate mode.
Notes:
•Make sure to wake the printer from Hibernate mode before sending a print job.
•The Embedded Web Server is disabled when the printer is in Hibernate mode.
Conserving supplies
•Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
•Print multiple pages on a single sheet of paper.
•Use the preview feature to see how the document looks like before printing it.
•Print one copy of the document to check its content and format for accuracy.
Recycling
Recycling Lexmark products
To return Lexmark products for recycling:
1Go to www.lexmark.com/recycle.
2Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings. Lexmark also oers recycling of packaging components in some countries or regions. For more
information, go to www.lexmark.com/recycle, and then choose your country or region. Information on available
packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
Maintaining the printer 82
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles
the box.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1Go to www.lexmark.com/recycle.
2Select the product that you want to recycle.
Maintaining the printer 83
Clearing jams
Avoiding jams
Load paper properly
•Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
•Do not load or remove a tray while the printer is printing.
•Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
•Do not slide paper into the tray. Load paper as shown in the illustration.
•Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
•Push the tray firmly into the printer after loading paper.
Clearing jams 84
Use recommended paper
•Use only recommended paper or specialty media.
•Do not load paper that is wrinkled, creased, damp, bent, or curled.
•Flex, fan, and align the paper edges before loading.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same tray.
•Make sure that the paper size and type are set correctly on the computer or printer control panel.
•Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
•When Jam Assist is set to On, the printer automatically flushes blank pages or partially printed pages
after a jammed page has been cleared. Check your printed output for blank pages.
•When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1Standard bin
2Rear door
3Tray [x]
4Multipurpose feeder
5Door A
Clearing jams 85
Paper jam in door A
1Remove the tray.
2Open door A.
3Remove the toner cartridge.
Clearing jams 86
4Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of
future print jobs.
5Remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
Clearing jams 87
6Insert the imaging unit.
Note: Use the arrows inside the printer as guides.
7Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
Clearing jams 88
8Close door A.
9Insert the tray.
Paper jam in the rear door
1Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 89
3Close the rear door.
Paper jam in the standard bin
Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 90
Paper jam in the duplex unit
1Remove the tray.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Insert the tray.
Clearing jams 91
Paper jam in trays
1Remove the tray.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Insert the tray.
Paper jam in the multipurpose feeder
1Remove paper from the multipurpose feeder.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 92
3Flex, fan, and align the paper edges before loading.
4Reload paper, and then adjust the paper guide.
Clearing jams 93
Troubleshooting
Network connection problems
Cannot open Embedded Web Server
Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step 2
Make sure that the printer IP address is correct.
View the printer IP address:
•From the home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct
printer IP address in
the address field.
Step 3
Check if you are using a supported browser:
•Internet Explorer® version 11 or later
•Microsoft EdgeTM
•Safari version 6 or later
•Google ChromeTM version 32 or later
•Mozilla Firefox version 24 or later
Is your browser supported?
Go to step 4. Install a supported
browser.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your
administrator.
Step 5
Make sure that the cable connections to the printer and print server
are secure. For more information, see the documentation that
came with the printer.
Are the cable connections secure?
Go to step 6. Secure the cable
connections.
Troubleshooting 94
Action Yes No
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your
administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is
solved.
Contact customer
support.
Unable to read flash drive
Action Yes No
Step 1
Check if the printer is not busy processing another print, copy,
scan, or fax job.
Is the printer ready?
Go to step 2. Wait for the printer to
finish processing the
other job.
Step 2
Check if the flash drive is inserted into the front USB port.
Note: The flash drive does not work when it is inserted into the
rear USB port.
Is the flash drive inserted into the correct port?
Go to step 3. Insert the flash drive
into the correct port.
Step 3
Check if the flash drive is supported. For more information, see
“Supported flash drives and file types” on page 23.
Is the flash drive supported?
Go to step 4. Insert a supported
flash drive.
Step 4
aCheck if the USB port is enabled. For more information, see
“Enabling the USB port” on page 95.
bRemove, and then insert the flash drive.
Does the printer recognize the flash drive?
The problem is
solved.
Contact customer
support.
Enabling the USB port
1From the control panel, navigate to:
> Settings > > Network/Ports > > USB >
2Select Enable USB Port, and then press .
Troubleshooting 95
Checking the printer connectivity
1From the control panel, navigate to:
> Settings > > Reports > > Network >
2Select Network Setup Page, and then press .
3Check the first section of the network setup page, and confirm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged
or malfunctioning. Contact your administrator for assistance.
Issues with supplies
Replace cartridge, printer region mismatch
To correct this problem, purchase a cartridge with the correct region that matches the printer region, or
purchase a worldwide cartridge.
•The first number in the message after 42 indicates the region of the printer.
•The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undefined region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacific 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Note: To find the region settings of the printer and toner cartridge, print the print quality test pages.
From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
Non‑Lexmark supply
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-
party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components.
Troubleshooting 96
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold X and simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and
supplies” on page 66.
If the printer does not print after pressing and holding X and simultaneously for 15 seconds, then reset
the supply usage counter.
1From the control panel, navigate to:
Settings > > Device > > Maintenance > > Config Menu > > Supply Usage And
Counters >
2Select the part or supply that you want to reset, and then select Start.
3Read the warning message, and then select Continue.
4Press and hold X and simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Paper feed problems
Envelope seals when printing
Action Yes No
Step 1
aUse an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
bSend the print job.
Does the envelope seal when printing?
Go to step 2. The problem is
solved.
Troubleshooting 97
Action Yes No
Step 2
aMake sure that the paper type is set to Envelope.
From the control panel, navigate to:
> Settings > > Paper > > Tray Configuration >
> Paper Size/Type
bSend the print job.
Does the envelope seal when printing?
Contact customer
support.
The problem is
solved.
Collated printing does not work
Action Yes No
Step 1
aFrom the control panel, navigate to:
> Settings > > Print > > Layout >
bSelect Collate, and then press .
cSet Collate to On, and then press .
dPrint the document.
Is the document collated correctly?
The problem is
solved.
Go to step 2.
Step 2
aFrom the document that you are trying to print, open the Print
dialog, and then select Collate.
bPrint the document.
Is the document collated correctly?
The problem is
solved.
Go to step 3.
Step 3
aReduce the number of pages to print.
bPrint the document.
Is the document collated correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 98
Tray linking does not work
Action Yes No
Step 1
aCheck if the trays contain the same paper size and paper type.
bCheck if the paper guides are positioned correctly.
cPrint the document.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Step 2
aFrom the control panel, navigate to:
> Settings > > Paper > > Tray Configuration >
> Paper Size/Type >
bSet the paper size and paper type to match the paper loaded
in the linked trays.
cPrint the document.
Do the trays link correctly?
The problem is
solved.
Go to step 3.
Step 3
aMake sure that Tray Linking is set to Automatic. For more
information, see “Linking trays” on page 17.
bPrint the document.
Do the trays link correctly?
The problem is
solved.
Contact customer
support.
Paper frequently jams
Action Yes No
Step 1
aRemove the tray.
bCheck if paper is loaded correctly.
Notes:
•Make sure that the paper guides are positioned correctly.
•Make sure that the stack height is below the maximum
paper fill indicator.
•Make sure to print on recommended paper size and type.
cInsert the tray.
dPrint the document.
Do paper jams occur frequently?
Go to step 2. The problem is
solved.
Troubleshooting 99
Action Yes No
Step 2
aFrom the control panel, navigate to:
> Settings > > Paper > > Tray Configuration >
> Paper Size/Type >
bSet the correct paper size and type.
cPrint the document.
Do paper jams occur frequently?
Go to step 3. The problem is
solved.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
bPrint the document.
Do paper jams occur frequently?
Contact customer
support.
The problem is
solved.
Jammed pages are not reprinted
Action Yes No
1From the control panel, navigate to:
> Settings > > Device > > Notifications >
2From the Jam Content Recovery menu, set Jam Recovery to On or Auto,
and then press .
Are the jammed pages reprinted?
The problem
is solved.
Contact
customer
support.
Printing problems
Print quality is poor
Blank or white pages
Troubleshooting 100
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
bPrint the document.
Is the printer printing blank or white pages?
Go to step 2. The problem is
solved.
Step 2
aRemove any packing material that is left on the imaging unit.
1Remove the toner cartridge, and then remove the imaging
unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so
may aect the quality of future print jobs.
2Check the imaging unit for signs of damage, and replace if
necessary.
Note: Make sure that the photoconductor drum contact is
not bent or out of place.
3Firmly shake the imaging unit to redistribute the toner.
4Insert the imaging unit, and then insert the toner cartridge.
bPrint the document.
Is the printer printing blank or white pages?
Go to step 3. The problem is
solved.
Step 3
Check the status of the toner cartridge, and replace if necessary.
aFrom the control panel, navigate to:
Status/Supplies > Supplies
bPrint the document.
Is the printer printing blank or white pages?
Contact customer
support.
The problem is
solved.
Troubleshooting 101
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
bPrint the document.
Is the print dark?
Go to step 2. The problem is
solved.
Step 2
aTurn o the printer, wait for about 10 seconds, and then turn on
the printer.
bReduce toner darkness. From the control panel, navigate to:
Settings > Print > Quality
cPrint the document.
Is the print dark?
Go to step 3. The problem is
solved.
Step 3
aDepending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the setting matches the paper loaded.
•You can also change the setting on the printer control
panel.
bPrint the document.
Is the print dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper has texture or rough finishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.
Troubleshooting 102
Action Yes No
Step 5
aReplace textured paper with plain paper.
bPrint the document.
Is the print dark?
Go to step 6. The problem is
solved.
Step 6
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
bPrint the document.
Is the print dark?
Go to step 7. The problem is
solved.
Step 7
aRemove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
bPrint the document.
Is the print dark?
Go to step 8. The problem is
solved.
Step 8
aReplace the imaging unit.
bPrint the document.
Is the print dark?
Contact customer
support.
The problem is
solved.
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshooting 103
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
bPrint the document.
Are fine lines not printed correctly?
Go to step 2. The problem is
solved.
Step 2
aAdjust the print quality settings.
1From the control panel, navigate to:
Settings > Print > Quality > Pixel Boost > Fonts
2Adjust Toner Darkness to 7. From the control panel, navigate
to:
Settings > Print > Quality
bPrint the document.
Are fine lines not printed correctly?
Contact customer
support.
The problem is
solved.
Folded or wrinkled paper
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
bPrint the document.
Is the paper folded or wrinkled?
Go to step 2. The problem is
solved.
Troubleshooting 104
Action Yes No
Step 2
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
bPrint the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is
solved.
Step 3
aDepending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the setting matches the paper loaded.
•You can also change the setting from the printer control
panel.
bPrint the document.
Is the paper folded or wrinkled?
Contact customer
support.
The problem is
solved.
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aTurn o the printer, wait for 10 seconds, and then turn on the
printer.
bIncrease toner darkness.
From the control panel, navigate to:
Settings > Print > Quality
cPrint the document.
Does gray background appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 105
Action Yes No
Step 2
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
bPrint the document.
Does gray background appear on prints?
Go to step 3. The problem is
solved.
Step 3
aDepending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the setting matches the paper loaded.
•You can also change the setting from the printer control
panel.
bPrint the document.
Does gray background appear on prints?
Go to step 4. The problem is
solved.
Step 4
Check the status of the toner cartridge, and replace if necessary.
aFrom the control panel, navigate to:
Status/Supplies > Supplies
bPrint the document.
Does gray background appear on prints?
Go to step 5. The problem is
solved.
Troubleshooting 106
Action Yes No
Step 5
aRemove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
bRemove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
cInsert the imaging unit.
dPrint the document.
Does gray background appear on prints?
Go to step 6. The problem is
solved.
Step 6
aReplace the imaging unit.
bPrint the document.
Does gray background appear on prints?
Contact customer
support.
The problem is
solved.
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshooting 107
Action Yes No
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
bPrint the document.
Do horizontal light bands appear on prints?
Contact customer
support.
The problem is
solved.
Incorrect margins
Action Yes No
Step 1
aAdjust the paper guides to the correct position for the paper
loaded.
bPrint the document.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
aDepending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the setting matches the paper loaded.
•You can also change the setting from the printer control
panel.
bPrint the document.
Are the margins correct?
The problem is
solved.
Contact customer
support.
Troubleshooting 108
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
bPrint the document.
Is the print light?
Go to step 2. The problem is
solved.
Step 2
aTurn o the printer, wait for about 10 seconds, and then turn on
the printer.
bIncrease toner darkness. From the control panel, navigate to:
Settings > Print > Quality
cPrint the document.
Is the print light?
Go to step 3. The problem is
solved.
Step 3
aDepending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the setting matches the paper loaded.
•You can also change the setting on the printer control
panel.
bPrint the document.
Is the print light?
Go to step 4. The problem is
solved.
Troubleshooting 109
Action Yes No
Step 4
Check the status of the toner cartridge, and replace if necessary.
aFrom the control panel, navigate to:
Status/Supplies > Supplies
bPrint the document.
Is the print light?
Go to step 5. The problem is
solved.
Step 5
aRemove the toner cartridge, and then remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
bPush either side of the transfer roller, located below the imaging
unit, to check if it depresses and bounces back into place.
CAUTION—HOT SURFACE: The inside of the printer
might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
cIf the transfer roller does not depress and bounce back into
place, then remove and insert it.
1Pull up one end of the transfer roller and push it down until
it clicks into place.
2If necessary, repeat the step on the other end.
dFirmly shake the imaging unit to redistribute the toner, and then
insert it.
eInsert the toner cartridge.
fTurn o the printer, wait for 10 seconds, and then turn on the
printer.
gPrint the document.
Is the print light?
Go to step 6. The problem is
solved.
Step 6
aIf the issue happens after installing a new maintenance kit, then
check whether the transfer roller included with the kit is
installed.
Note: If necessary, replace the transfer roller.
bPrint the document.
Is the print light?
Go to step 7. The problem is
solved.
Troubleshooting 110
Action Yes No
Step 7
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies > Supplies
Is the imaging unit near End of Life?
Go to step 8. Contact customer
support.
Step 8
aReplace the imaging unit.
bPrint the document.
Is the print light?
Contact customer
support.
The problem is
solved.
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
bPrint the document.
Is the print mottled?
Go to step 2. The problem is
solved.
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 4. Go to step 3.
Step 3
aReplace the toner cartridge.
bPrint the document.
Is the print mottled?
Go to step 4. The problem is
solved.
Troubleshooting 111
Action Yes No
Step 4
Check the status of the imaging unit. From the control panel,
navigate to:
Status/Supplies > Supplies
Is the imaging unit near end of life?
Go to step 5. Contact customer
support.
Step 5
aReplace the imaging unit.
bPrint the document.
Is the print mottled?
Contact customer
support.
The problem is
solved.
Paper curl
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
bPrint the document.
Is the paper curled?
Go to step 2. The problem is
solved.
Step 2
aAdjust the guides in the tray to the correct position for the paper
loaded.
bPrint the document.
Is the paper curled?
Go to step 3. The problem is
solved.
Troubleshooting 112
Action Yes No
Step 3
aDepending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
•Make sure that the settings match the paper loaded.
•You can also change the settings from the printer control
panel.
bPrint the document.
Is the paper curled?
Go to step 4. The problem is
solved.
Step 4
aRemove paper from the tray, and then turn over the paper.
bPrint the document.
Is the paper curled?
Go to step 5. The problem is
solved.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
bPrint the document.
Is the paper curled?
Go to step 6. The problem is
solved.
Step 6
aCheck if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
bPrint the document.
Is the paper curled?
Contact customer
support.
The problem is
solved.
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshooting 113
Action Yes No
Step 1
aAdjust the guides in the tray to the correct position for the paper
loaded.
bPrint the document.
Is the print crooked or skewed?
Go to step 2. The problem is
solved.
Step 2
aCheck if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
bPrint the document.
Is the print crooked or skewed?
Go to step 3. The problem is
solved.
Step 3
aCheck the pick tire in the tray for signs of damage and
contamination, and replace if necessary.
bPrint the document.
Is the print crooked or skewed?
Contact customer
support.
The problem is
solved.
Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
Using the Print Quality Test Pages, check if the distance between
the repeating defects is equal to any of the following:
•97 mm (3.82 in.)
•47 mm (1.85 in.)
•38 mm (1.5 in.)
Does the distance between the repeating defects match any of the
measurements?
Go to step 2. Take note of the
distance, and then
contact customer
support.
Troubleshooting 114
Action Yes No
Step 2
aReplace the imaging unit.
bPrint the document.
Do the repeating defects appear?
Contact customer
support.
The problem is
solved.
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
bPrint the document.
Is the printer printing solid black pages?
Go to step 2. The problem is
solved.
Step 2
aRemove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
bPrint the document.
Is the printer printing solid black pages?
Go to step 3. The problem is
solved.
Troubleshooting 115
Action Yes No
Step 3
aRemove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
bRemove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
cInsert the imaging unit.
dPrint the document.
Is the printer printing solid black pages?
Go to step 4. The problem is
solved.
Step 4
Check the imaging unit for signs of damage.
Is the imaging unit free from damage?
Contact customer
support.
Go to step 5.
Step 5
aReplace the imaging unit.
bPrint the document.
Is the printer printing solid black pages?
Contact customer
support.
The problem is
solved.
Text or images cut o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshooting 116
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
bPrint the document.
Are text or images cut o?
Go to step 2. The problem is
solved.
Step 2
aRemove, and then insert the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
bPrint the document.
Are text or images cut o?
Go to step 3. The problem is
solved.
Step 3
aRemove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
bRemove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
cInsert the imaging unit.
dPrint the document.
Are text or images cut o?
Go to step 4. The problem is
solved.
Step 4
aReplace the imaging unit.
bPrint the document.
Are text or images cut o?
Contact customer
support.
The problem is
solved.
Troubleshooting 117
Toner easily rubs o
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
bPrint the document.
Does the toner easily rub o?
Go to step 2. The problem is
solved.
Step 2
aDepending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the setting matches the paper loaded.
•You can also change the setting on the printer control
panel.
bPrint the document.
Does the toner easily rub o?
Contact customer
support.
The problem is
solved.
Vertical dark bands
Troubleshooting 118
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
bPrint the document.
Do vertical dark bands appear on prints?
Go to step 2. The problem is
solved.
Step 2
aRemove the toner cartridge, and then remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
bInsert the imaging unit, and then insert the cartridge.
cPrint the document.
Do vertical dark bands appear on prints?
Go to step 3. The problem is
solved.
Step 3
aRemove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
bRemove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
cInsert the imaging unit.
dPrint the document.
Do vertical dark bands appear on prints?
Go to step 4. The problem is
solved.
Troubleshooting 119
Action Yes No
Step 4
aCheck if a bright light enters the right side of the printer, and
move the printer if necessary.
bPrint the document.
Do vertical dark bands appear on prints?
Contact customer
support.
The problem is
solved.
Vertical dark lines or streaks
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
bPrint the document.
Do vertical dark lines or streaks appear on prints?
Go to step 2. The problem is
solved.
Step 2
aRemove, and then reinstall the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
bPrint the document.
Do vertical dark lines or streaks appear on prints?
Go to step 3. The problem is
solved.
Troubleshooting 120
Action Yes No
Step 3
aReplace the imaging unit.
bPrint the document.
Do vertical dark lines or streaks appear on prints?
Contact customer
support.
The problem is
solved.
Vertical dark streaks with print missing
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
Step 1
aRemove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit. Doing so may
aect the quality of future print jobs.
bRemove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the
charge roller and photoconductor drum.
cInsert the imaging unit.
dPrint the document.
Do vertical dark streaks with missing images appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 121
Action Yes No
Step 2
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a
supported one.
bPrint the document.
Do vertical dark streaks with missing images appear on prints?
Contact customer
support.
The problem is
solved.
Vertical light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Action Yes No
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
bPrint the document.
Do vertical light bands appear on prints?
Contact customer
support.
The problem is
solved.
Vertical white lines
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to
navigate through the settings.
Troubleshooting 122
Action Yes No
Step 1
aCheck if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
bPrint the document.
Do vertical white lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
aDepending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the setting matches the paper loaded.
•You can also change the setting on the printer control
panel.
bPrint the document.
Do vertical white lines appear on prints?
Contact customer
support.
The problem is
solved.
Slow printing
Action Yes No
Step 1
aMake sure that the printer is not in Eco‑Mode and Quiet Mode.
bPrint the document.
Is the printer still printing slow?
Go to step 2. The problem is
solved.
Step 2
aDepending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•Make sure that the setting matches the paper loaded in
the tray.
•You can also change the setting from the Paper menu on
the printer control panel.
bPrint the document.
Is the printer still printing slow?
Go to step 3. The problem is
solved.
Troubleshooting 123
Action Yes No
Step 3
aReduce the number of pages to print.
bPrint the document.
Is the printer still printing slow?
Go to step 4. The problem is
solved.
Step 4
aConnect the printer cable securely to the printer and the
computer, print server, option, or other network device.
bPrint the document.
Is the printer still printing slow?
Go to step 5. The problem is
solved.
Step 5
aFrom the Quality menu on the control panel, set Print
Resolution to 600 dpi.
bPrint the document.
Is the printer still printing slow?
Go to step 6. The problem is
solved.
Step 6
aMake sure that the printer is not overheating.
Notes:
•Allow the printer to cool down after a very long print job.
•Observe the recommended ambient temperature for the
printer. For more information, see “Selecting a location
for the printer” on page 9.
bPrint the document.
Is the printer still printing slow?
Go to step 7. The problem is
solved.
Step 7
aAdd more printer memory.
bPrint the document.
Is the printer still printing slow?
Contact customer
support.
The problem is
solved.
Print jobs do not print
Action Yes No
Step 1
aFrom the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
bPrint the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Troubleshooting 124
Action Yes No
Step 2
aCheck if the printer is on.
bResolve any error messages that appear on the display.
cPrint the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Step 3
aCheck if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
bPrint the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Step 4
aTurn o the printer, wait for about 10 seconds, and then turn on
the printer.
bPrint the document.
Is the document printed?
The problem is
solved.
Go to step 5.
Step 5
aRemove, and then reinstall the print driver.
bPrint the document.
Is the document printed?
The problem is
solved.
Contact customer
support.
The printer is not responding
Action Yes No
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or
electrical shock, connect the power cord to an appropriately
rated and properly grounded electrical outlet that is near the
product and easily accessible.
Is the printer responding?
The problem is
solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned o by a switch or breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 3.
Troubleshooting 125
Action Yes No
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to
the correct ports.
Step 6
Turn o the printer, install the hardware options, and then turn on
the printer.
For more information, see the documentation that came with the
option.
Is the printer responding?
The problem is
solved.
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved.
Go to step 8.
Step 8
Turn o the printer, wait for about 10 seconds, and then turn on the
printer.
Is the printer responding?
The problem is
solved.
Contact customer
support.
Adjusting toner darkness
1From the control panel, navigate to:
> Settings > > Print > > Quality > > Toner Darkness >
2Adjust the setting.
3Apply the changes.
Troubleshooting 126
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
aCheck if you are printing on the correct paper.
bPrint the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct
paper size and paper
type.
Step 2
aDepending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. Navigate to:
> Settings > > Paper > > Tray Configuration >
> Paper Size/Type >
bMake sure that the settings match the paper loaded.
cPrint the document.
Is the document printed on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
aCheck if the trays are linked.
For more information, see “Linking trays” on page 17.
bPrint the document.
Is the document printed from the correct tray?
The problem is
solved.
Contact customer
support.
Contacting customer support
Before contacting customer support, make sure to have the following information:
•Printer problem
•Error message
•Printer model type and serial number
Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to http://support.lexmark.com.
Troubleshooting 127
Upgrading and migrating
Hardware
Available internal options
•Flash memory
•Font cards
•Firmware cards
–Forms and Bar Code
–IPDS
–PRESCRIBE
•Local interface card
–Thin Parallel
•Internal print server
–MarknetTM N8370 802.11 a/b/g/n/ac Wireless Print Server
Accessing the controller board
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1Turn o the printer.
2Unplug the power cord from the electrical outlet, and then from the printer.
3Using a flat-head screwdriver, open the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
Upgrading and migrating 128
4Close the access cover.
5Connect the power cord to the printer, and then to the electrical outlet.
6Turn on the printer.
Installing a memory card
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1Turn o the printer.
2Unplug the power cord from the electrical outlet, and then from the printer.
3Open the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board components or
connectors.
Upgrading and migrating 129
4Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card.
5Insert the memory card until it clicks into place.
12
6Close the controller board access cover.
7Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8Turn on the printer.
Upgrading and migrating 130
Installing an optional card
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1Turn o the printer.
2Unplug the power cord from the electrical outlet, and then from the printer.
3Open the controller board access cover.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any components or connectors.
4Unpack the optional card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card.
Upgrading and migrating 131
5Push the card firmly into place.
Note: The entire length of the connector on the card must touch and be flush against the controller
board.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
6Close the access cover.
7Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
8Turn on the printer.
Installing optional trays
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
1Turn o the printer.
2Unplug the power cord from the electrical outlet, and then from the printer.
3Unpack the optional tray, and then remove all packing material.
Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do
not try to lift the printer and trays at the same time.
4Align the printer with the optional tray, and then lower the printer until it clicks into place.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires
two or more trained personnel to lift it safely.
Upgrading and migrating 132
5Connect the power cord to the printer, and then to the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
6Turn on the printer.
Add the tray in the print driver to make it available for print jobs. For more information, see “Adding available
options in the print driver” on page 134.
Software
Installing the printer software
1Obtain a copy of the software installer package.
•From the software CD that came with your printer.
•Go to http://support.lexmark.com, and then select your printer and operating system.
2Run the installer, and then follow the instructions on the computer screen.
3For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Upgrading and migrating 133
Adding available options in the print driver
For Windows users
1Open the printers folder.
2Select the printer you want to update, and then do either of the following:
•For Windows 7 or later, select Printer properties.
•For earlier versions, select Properties.
3Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4Apply the changes.
For Macintosh users
1From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2Navigate to the list of hardware options, and then add any installed options.
3Apply the changes.
Firmware
Exporting or importing a configuration file
You can export the configuration settings of your printer into a text file, and then import the file to apply the
settings to other printers.
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Export or import a configuration file for one or multiple applications.
For one application
aFrom the Embedded Web Server, click Apps > the application that you want > Configure.
bClick Export or Import.
For multiple applications
aFrom the Embedded Web Server, click Export Configuration or Import Configuration.
bFollow the instructions on the screen.
Updating firmware
Some applications require a minimum device firmware level to operate correctly.
Upgrading and migrating 134
For more information on updating the device firmware, contact your Lexmark representative.
1From the Embedded Web Server, click Settings > Device > Update Firmware.
2Browse to locate the required flash file.
3Apply the changes.
Upgrading and migrating 135
Notices
Product information
Product name:
Lexmark B2546dn, Lexmark B2546dw; Lexmark B2650dn, Lexmark B2650dw; Lexmark M1246, Lexmark
MS521dn, Lexmark MS621dn printers
Machine type:
4600
Model(s):
630, 638, 690, 830, 838
Edition notice
September 2018
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
© 2018 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Notices 136
Trademarks
Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the
United States and/or other countries.
Google Cloud Print and Google Chrome are trademarks of Google Inc. Android and Google Play are trademarks
of Google LLC.
Macintosh, Mac, App Store, and Safari are trademarks of Apple Inc. AirPrint and the AirPrint logo are trademarks
of Apple, Inc.
Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of the Microsoft group
of companies in the United States and other countries.
Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used
in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
All other trademarks are the property of their respective owners.
Licensing notices
All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the
installation software CD.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 56 (All models; Two-sided:
55 (B2546, M1246, MS521), 56
(B2650, MS621)
Scanning N/A
Copying N/A
Ready 14
Values are subject to change. See www.lexmark.com for current values.
Notices 137
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your
local sales oce phone number.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
Notices 138
To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper
jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior
areas of the printer even if the symbol is not present.
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to
comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped
by Lexmark.
Temperature information
Ambient operating temperature 10 to 32°C (50 to 90°F)
Shipping temperature -40 to 43.3°C (-40 to 110°F)
Storage temperature and relative humidity 0 to 40°C (32 to 104°F)
8 to 80% RH
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) AlGaInP
laser that is nominally 15 milliwatts operating in the wavelength region of 650–670 nanometers and enclosed
in a non-serviceable printhead assembly. The laser system and printer are designed so there is never any human
access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service
conditions.
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Notices 139
Mode Description Power consumption (Watts)
Printing The product is generating hard‑copy output from electronic
inputs.
One-sided: 620 (B2546, M1246, MS521),
670 (B2650, MS621); Two-sided: 370 (All
models)
Copy The product is generating hard‑copy output from hard‑copy
original documents.
N/A
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. 8 (B2546, M1246, MS521), 9.5 (B2650,
MS621)
Sleep Mode The product is in a high‑level energy‑saving mode. 2 (B2546, M1246, MS521), 2.2 (B2650,
MS621)
Hibernate The product is in a low‑level energy‑saving mode. 0.1 W
O The product is plugged into an electrical outlet, but the
power switch is turned o.
0.1 W
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 15
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response
time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more
energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
•Using the Hibernate Timeout
•Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
Notices 140
O mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Regulatory notices for wireless products
This section contains regulatory information that applies only to wireless models.
If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com.
Modular component notice
Wireless models contain one of the following modular components:
Lexmark Regulatory Type/Model Number LEX-M07-001; FCC ID:IYLLEXM07001; Industry Canada IC:2376A-
LEXM07001
Lexmark Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC:2376A-LEXM08001
To determine which modular components are installed in your particular product, refer to the labeling on your
actual product.
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other
regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and
any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Industry Canada (Canada)
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Industrie Canada (Canada)
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est
soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter
toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.
Notices 141
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
•Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
Telephone: (859) 232–3000
E-mail: regulatory@lexmark.com
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
Notices 142
日本の VCCI 規定
製品にこのマークが表示されている場合、次の要件を満たしています。
この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この
装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをしてください。
VCCI-B
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States
relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage
limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances
in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
This product satisfies the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1 or
EN 62368-1.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the
approximation and harmonization of the laws of the Member States relating to radio equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Compliance is indicated by the CE marking:
Notices 143
EU statement of radio transmitter operational frequency bands and maximum RF power
This radio product transmits in the 2.4GHz (2.412–2.472GHz) band in the EU. The maximum transmitter EIRP
power output, including antenna gain, is ≤ 20dBm.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the
country-specific warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,
from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for
repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the
product for which it was intended. To obtain warranty service, you may be required to present the feature or
option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to
that user for the remainder of the warranty period. You should transfer proof of original purchase and this
statement to that user.
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12
months later provided that the warranty period for any supplies and for any maintenance items included with
the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser
Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is
available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”
message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to
deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark
designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the
Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of
the Remarketer or Lexmark. The replacement may be a new or repaired item.
Notices 144
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a
repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal
obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the
latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized
products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized
use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable
storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area
contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer
covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of
prints produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS
OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT
TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance
or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover
actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the
product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or
Notices 145
damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL
LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER
ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the
possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's
and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers
are intended beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or
limitation of incidental or consequential damages, so the limitations or exclusions contained above may not
apply to you.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Notices 146
Index
A
About this Printer menu 33
accessing the controller
board 128
adding hardware options
print driver 134
adding internal options
print driver 134
adjusting toner darkness 126
AirPrint
using 22
attaching cables 11
avoiding paper jams 84
B
blank pages 100
C
cannot open Embedded Web
Server 94
checking the printer
connectivity 96
checking the status of parts and
supplies 66
cleaning
exterior of the printer 66
interior of the printer 66
cleaning the printer 66
clearing jam
in door A 86
configuring supply
notifications 69
configuring Universal paper
settings 14
connecting the printer
to a wireless network 64
connecting to a wireless network
using PIN method 64
using Push Button method 64
conserving supplies 82
contacting customer support 127
control panel
buttons 12
indicator light 12
using 12
controller board
accessing 128
crooked print 113
customer support
contacting 127
D
deactivating the Wi‑Fi
network 65
directory list
printing 24
documents, printing
from a computer 21
from a mobile device 21
dots on print 111
E
Eco‑Mode
configuring 81
emission
notices 137, 141, 142, 143
enabling the USB port 95
environmental settings 81
erasing printer memory 62, 63
Ethernet port 11
exporting a configuration file
using the Embedded Web
Server 134
exporting compressed logs 33
exporting configuration file 33
F
FCC notices 141
finding more information about
the printer 8
firmware
update 134
flash drive
printing from 22
folder paper 104
font sample list
printing 24
G
Google Cloud Print
using 21
H
hardware options
trays 132
hardware options, adding
print driver 134
Hibernate mode
configuring 81
HTTP/FTP Settings menu 52
I
identifying jam locations 85
imaging unit
ordering 68
replacing 72
importing a configuration file
using the Embedded Web
Server 134
indicator light
understanding the status 13
installing a memory card 129
installing an optional card 131
installing the printer software 133
internal options
firmware cards 128
flash memory 128
font cards 128
installing 131
internal print server 128
local interface card 128
memory card 129
internal options, adding
print driver 134
J
jams
avoiding 84
jams, clearing
in the duplex unit 91
in the multipurpose feeder 92
in the standard bin 90
trays 92
L
Lexmark Mobile Print
using 21
linking trays 17
Index 147
loading
multipurpose feeder 16
loading envelopes
in the multipurpose feeder 16
loading trays 14
locating paper jams 85
locating the security slot 62
M
maintenance kit
ordering 69
memory card
installing 129
menu
802.1x 50
Confidential Print Setup 58
Config Menu 30
Device 60
Erase Temporary Data Files 59
Ethernet 45
Flash Drive Print 55
Google Cloud Print 54
Help 61
HTML 39
HTTP/FTP Settings 52
Image 40
Information Sent to Lexmark 30
IPSec 50
Job Accounting 36
Layout 33
Login Restrictions 58
LPD Configuration 51
Media Types 42
Menu Settings Page 60
Miscellaneous 60
Mobile Services
Management 59
Network 61
Network Overview 42
Notifications 27
Out of Service Erase 32
PCL 38
PDF 37
PostScript 37
Power Management 29
Preferences 26
Print 60
Quality 35
Remote Operator Panel 27
Restore Factory Defaults 29
Security Audit Log 56
Setup 34
SNMP 49
Solutions LDAP Settings 59
TCP/IP 47
ThinPrint 53
Tray Configuration 40
Troubleshooting 61
Universal Setup 41
USB 53
Visible Home Screen Icons 32
Wi‑Fi Direct 54
XPS 37
menu map 25
Menu Settings Page
printing 61
menus
About this Printer 33
Wireless 43
mobile device
printing from 21, 22
Mopria Print Service
using 21
mottled print 111
moving the printer 9, 80
multipurpose feeder
loading 16
N
noise emission levels 137
Non‑Lexmark supply 96
non‑volatile memory 63
erasing 62
notices 137, 138, 139, 140, 141,
142, 143
O
optional card
installing 131
ordering
imaging unit 68
toner cartridge 67
ordering supplies
maintenance kit 69
P
paper jam in door A 86
paper jam in the duplex unit 91
paper jam in the multipurpose
feeder 92
paper jam in the rear door 89
paper jam in trays 92
paper jam, clearing
in the duplex unit 91
in the multipurpose feeder 92
in the rear door 89
trays 92
paper jams
avoiding 84
paper jams, clearing
in the standard bin 90
personal identification number
method 64
pick roller assembly
replacing 76
pick tires
replacing 74
power button light
understanding the status 13
power cord socket 11
power save modes
configuring 81
print driver
hardware options, adding 134
print jobs not printed 124
Print Quality Test Pages 61
print quality troubleshooting
blank or white pages 100
crooked or skewed print 113
dark print 102
fine lines are not printed
correctly 103
folded or wrinkled paper 104
gray background on prints 105
horizontal light bands 107
light print 109
mottled print and dots 111
paper curl 112
repeating defects 114
solid black pages 115
text or images cut o 116
toner easily rubs o 118
vertical dark bands 118
vertical dark lines or
streaks 120
vertical dark streaks with print
missing 121
vertical light bands 122
vertical white lines 122
print troubleshooting
collated printing does not
work 98
envelope seals when
printing 97
Index 148
incorrect margins 108
jammed pages are not
reprinted 100
job prints from the wrong
tray 127
job prints on the wrong
paper 127
paper frequently jams 99
print jobs do not print 124
slow printing 123
tray linking does not work 99
unable to read flash drive 95
printer
minimum clearances 9
selecting a location 9
shipping 81
printer configurations 11
printer hard disk memory 63
printer information
finding 8
printer is not responding 125
printer menus 25, 33
printer messages
Non‑Lexmark supply 96
Replace cartridge, printer region
mismatch 96
printer parts
checking the status 66
printer ports 11
printer settings
restoring to factory defaults 63
printer software, installing 133
printer status 13
printing
directory list 24
font sample list 24
from a computer 21
from a flash drive 22
from a mobile device 21, 22
Menu Settings Page 61
printing a directory list 24
printing a font sample list 24
printing a network setup
page 96
printing from a computer 21
printing from a flash drive 22
Push Button method 64
R
recycling
Lexmark packaging 82
Lexmark products 82
toner cartridges 83
removing paper jam
in door A 86
Replace cartridge, printer region
mismatch 96
replacing supplies
imaging unit 72
toner cartridge 70
replacing the pick roller
assembly 76
replacing the pick tires 74
reprinting jammed pages 100
resetting
supply usage counters 96
resetting the supply usage
counters 96
Restore Factory Defaults
menu 29
restoring factory default
printer settings 63
S
safety information 5, 6, 7
securing printer memory 63
security slot
locating 62
selecting a location for the
printer 9
setting the card stock size 14
setting the envelope size 14
setting the label size 14
shipping the printer 81
skewed print 113
Sleep mode
configuring 81
specialty media
setting the paper size 14
setting the paper type 14
statement of volatility 63
supplies
checking the status 66
conserving 82
supplies, ordering
toner cartridge 67
supply notifications
configuring 69
supply usage counters
resetting 96
supported file types 23
supported flash drives 23
supported paper sizes 18
supported paper types 19
supported paper weights 20
T
toner cartridge
ordering 67
replacing 70
toner cartridges
recycling 83
toner darkness
adjusting 126
trays
installing 132
loading 14
troubleshooting
cannot open Embedded Web
Server 94
printer is not responding 125
troubleshooting, print
collated printing does not
work 98
envelope seals when
printing 97
incorrect margins 108
jammed pages are not
reprinted 100
job prints from the wrong
tray 127
job prints on the wrong
paper 127
paper frequently jams 99
print jobs do not print 124
slow printing 123
tray linking does not work 99
troubleshooting, print quality
blank or white pages 100
crooked or skewed print 113
dark print 102
fine lines are not printed
correctly 103
folded or wrinkled paper 104
gray background on prints 105
horizontal light bands 107
light print 109
mottled print and dots 111
paper curl 112
repeating defects 114
solid black pages 115
text or images cut o 116
toner easily rubs o 118
vertical dark bands 118
vertical dark lines or
streaks 120
Index 149
vertical dark streaks with print
missing 121
vertical light bands 122
vertical white lines 122
U
unable to read flash drive
troubleshooting, print 95
Universal paper settings
configuring 14
unlinking trays 17
updating firmware
flash file 134
USB port
enabling 95
USB printer port 11
using
genuine Lexmark parts 66
genuine Lexmark supplies 66
V
vertical dark lines on prints 120
vertical streaks on prints 120
volatile memory 63
erasing 62
W
white lines 122
white pages 100
Wireless menu 43
wireless network
connecting the printer to 64
deactivating 65
Wi‑Fi Protected Setup 64
wireless networking 64
Wi‑Fi network
deactivating 65
Wi‑Fi Protected Setup
wireless network 64
wrinkled paper 104
Index 150