Table of Contents
- Contents
- Safety information
- Learning about the printer
- Additional printer setup
- Installing internal options
- Installing hardware options
- Setting up the printer software
- Networking
- Connecting the printer to a wireless network using the Embedded Web Server
- Verifying printer setup
- Using MS312 and MS317
- Using MS315, MS415, and MS417
- Loading paper and specialty media
- Paper and specialty media guide
- Printing
- Saving money and the environment
- Managing the printer
- Securing the printer
- Understanding the printer menus
- MS312 and MS317 menus list
- MS315, MS415, and MS417 menus list
- Paper menu
- Reports menu
- Network/Ports menu
- Security menu
- Settings menu
- MS315, MS415, and MS417 help menu
- Clearing jams
- Maintaining the printer
- Troubleshooting
- Understanding the printer messages
- MS312 and MS317 printer messages
- Bin full. Remove paper.
- Cannot collate large document [37]
- Cannot defrag flash memory [37]
- Change [paper source] to [custom string] load [orientation]
- Change [paper source] to [custom type name] load [orientation]
- Change [paper source] to [paper size] load [orientation]
- Change [paper source] to [paper type] [paper size] load [orientation]
- Complex page may misprint [39]
- Defective flash memory [51]
- Flash memory full [52]
- Flash memory unformatted [53]
- Memory low, no Resource Save [35]
- Network error, port [x] [54]
- Network error, standard port [54]
- Paper too short [34]
- Printer restart. Check last job.
- Rear USB port disabled [56]
- Too many trays. Remove some. [58]
- MS315, MS415, and MS417 printer messages
- Change [paper source] to [custom string] load [orientation]
- Change [paper source] to [custom type name] load [orientation]
- Change [paper source] to [paper size] load [orientation]
- Change [paper source] to [paper type] [paper size] load [orientation]
- Complex page, some data may not have printed [39]
- Configuration change, some held jobs were not restored [57]
- Defective flash detected [51]
- Incorrect paper size, open [paper source] [34]
- Insufficient memory to support Resource Save feature [35]
- Insufficient memory to collate job [37]
- Insufficient memory for Flash Memory Defragment operation [37]
- Insufficient memory, some Held Jobs were deleted [37]
- Insufficient memory, some held jobs will not be restored [37]
- Network [x] software error [54]
- Not enough free space in flash memory for resources [52]
- Printer had to restart. Last job may be incomplete.
- Remove paper from standard output bin
- Serial option [x] error [54]
- SMTP server not set up. Contact system administrator.
- Standard network software error [54]
- Standard parallel port disabled [56]
- Standard USB port disabled [56]
- Too many flash options installed [58]
- Too many trays attached [58]
- Unformatted flash detected [53]
- Unsupported option in slot [x] [55]
- Weblink server not set up. Contact system administrator.
- Cartridge, imaging unit mismatch [41.xy]
- Cartridge nearly low [88.xy]
- Cartridge low [88.xy]
- Cartridge very low, [x] estimated pages remain [88.xy]
- Close front door
- Credentials invalid. Print job canceled.
- Imaging unit nearly low [84.xy]
- Imaging unit low [84.xy]
- Imaging unit very low, [x] estimated pages remain [84.xy]
- Insert tray [x]
- Load [paper source] with [custom string] [orientation]
- Load [paper source] with [custom type name] [orientation]
- Load [paper source] with [paper size] [orientation]
- Load [paper source] with [paper type] [paper size] [orientation]
- Load multipurpose feeder with [custom type name] [orientation]
- Load multipurpose feeder with [custom string] [orientation]
- Load multipurpose feeder with [paper size] [orientation]
- Load multipurpose feeder with [paper type] [paper size] [orientation]
- Memory full [38]
- Non-Lexmark [supply type], see User’s Guide [33.xy]
- Parallel port disabled [56]
- Print quota exceeded. Print job canceled.
- Print quota exceeded. Print job incomplete.
- Reinstall missing or unresponsive cartridge [31.xy]
- Reinstall missing or unresponsive imaging unit [31.xy]
- Replace cartridge, 0 estimated pages remain [88.xy]
- Replace cartridge, printer region mismatch [42.xy]
- Replace imaging unit, 0 estimated pages remain [84.xy]
- Replace maintenance kit [80.xy]
- Replace unsupported cartridge [32.xy]
- Replace unsupported imaging unit [32.xy]
- MS312 and MS317 printer messages
- Solving printer problems
- Solving print problems
- Printing problems
- MS312 and MS317 printing problems
- MS315, MS415, and MS417 printing problems
- Print quality problems
- Clipped pages or images
- Shadow images appear on prints
- Gray background on prints
- Incorrect margins on prints
- Paper curl
- Print irregularities
- Repeating defects appear on prints
- Print is too dark
- Print is too light
- Printer is printing blank pages
- Skewed print
- Printer is printing solid black pages
- Transparency print quality is poor
- Streaked horizontal lines appear on prints
- Streaked vertical lines appear on prints
- Horizontal voids appear on prints
- Vertical voids appear on prints
- Toner specks appear on prints
- Toner fog or background shading appears on prints
- Toner rubs off
- Uneven print density
- MS312 and MS317 print quality problem
- MS315, MS415, and MS417 print quality problem
- Embedded Web Server does not open
- Contacting customer support
- Understanding the printer messages
- Notices
- Product information
- Edition notice
- GOVERNMENT END USERS
- Trademarks
- Federal Communications Commission (FCC) compliance information statement
- Licensing notices
- Noise emission levels
- Waste from Electrical and Electronic Equipment (WEEE) directive
- India E-Waste notice
- Product disposal
- Static sensitivity notice
- ENERGY STAR
- Temperature information
- Laser notice
- Laser advisory label
- Power consumption
- European Community (EC) directives conformity
- STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
- Index
Lexmark MS317dn User Manual
Displayed below is the user manual for MS317dn by Lexmark which is a product in the Laser Printers category. This manual has pages.
Related Manuals
Contents
Safety information........................................................................................ 6
Conventions.......................................................................................................................................................... 6
Learning about the printer...........................................................................9
Using this guide................................................................................................................................................... 9
Finding information about the printer.............................................................................................................9
Selecting a location for the printer................................................................................................................ 10
Printer configurations......................................................................................................................................... 11
Additional printer setup..............................................................................14
Installing internal options................................................................................................................................. 14
Available internal options........................................................................................................................................... 14
Accessing the controller board ................................................................................................................................ 14
Installing an optional card.......................................................................................................................................... 15
Installing hardware options..............................................................................................................................17
Installing optional trays ................................................................................................................................................17
Attaching cables ........................................................................................................................................................... 18
Setting up the printer software.......................................................................................................................19
Installing the printer software.................................................................................................................................... 19
Adding available options in the print driver .........................................................................................................20
Networking......................................................................................................................................................... 20
Preparing to set up the printer on an Ethernet network...................................................................................20
Preparing to set up the printer on a wireless network....................................................................................... 21
MS315 and MS415 Wireless Setup Wizard ........................................................................................................... 22
MS312 Wi-Fi Protected Setup................................................................................................................................... 22
MS315 and MS415 Wi-Fi Protected Setup............................................................................................................. 23
Connecting MS312 to a wireless network using the printer software........................................................... 24
Connecting the printer to a wireless network using the Embedded Web Server........................... 25
Verifying printer setup......................................................................................................................................25
MS312 and MS317 printing menu settings and network setup pages...........................................................25
MS315, MS415, and MS417 printing menu settings and network setup pages........................................... 26
Using MS312 and MS317........................................................................... 28
Using the printer control panel......................................................................................................................28
Understanding the colors of the Sleep button and indicator lights.....................................................29
Installing the Local Printer Settings Utility.................................................................................................. 29
Using the Local Printer Settings Utility........................................................................................................ 30
Contents 2
Using MS315, MS415, and MS417.............................................................31
Using the control panel.....................................................................................................................................31
Understanding the colors of the Sleep button and indicator lights.....................................................32
Accessing the Embedded Web Server........................................................................................................32
Loading paper and specialty media......................................................... 33
MS312 and MS317 paper size and type setup........................................................................................... 33
MS315, MS415, and MS417 paper size and type setup............................................................................34
Using the standard bin and paper stop.......................................................................................................34
Loading trays...................................................................................................................................................... 35
Loading the multipurpose feeder..................................................................................................................39
Linking and unlinking trays............................................................................................................................. 42
Paper and specialty media guide............................................................. 46
Paper guidelines................................................................................................................................................46
Using specialty media......................................................................................................................................49
Supported paper sizes, types, and weights...............................................................................................52
Printing.........................................................................................................55
Printing a document......................................................................................................................................... 55
Printing from a mobile device........................................................................................................................ 56
MS315, MS415, and MS417 printing confidential and other held jobs................................................. 57
Printing information pages..............................................................................................................................58
Canceling a print job........................................................................................................................................ 59
Saving money and the environment........................................................60
Saving paper and toner...................................................................................................................................60
Recycling............................................................................................................................................................. 60
Managing the printer................................................................................. 62
Finding advanced networking and administrator information.............................................................. 62
Copying printer settings to other printers.................................................................................................. 62
Configuring supply notifications from the Embedded Web Server..................................................... 62
MS312 and MS317 printer management......................................................................................................63
MS315, MS415, and MS417 printer management......................................................................................67
Adjusting Sleep mode.......................................................................................................................................71
Contents 3
Securing the printer....................................................................................72
Using the security lock feature...................................................................................................................... 72
Statement of Volatility.......................................................................................................................................72
Erasing volatile memory...................................................................................................................................73
Erasing non-volatile memory..........................................................................................................................73
Finding printer security information..............................................................................................................74
Understanding the printer menus............................................................ 75
MS312 and MS317 menus list......................................................................................................................... 75
MS315, MS415, and MS417 menus list..........................................................................................................75
Paper menu.........................................................................................................................................................76
Reports menu..................................................................................................................................................... 88
Network/Ports menu.........................................................................................................................................89
Security menu....................................................................................................................................................101
Settings menu...................................................................................................................................................103
MS315, MS415, and MS417 help menu.......................................................................................................125
Clearing jams.............................................................................................126
Avoiding jams................................................................................................................................................... 126
Identifying jam locations................................................................................................................................ 127
Paper jam in the front door........................................................................................................................... 128
Paper jam in the rear door.............................................................................................................................130
Paper jam in the standard bin........................................................................................................................131
Paper jam in the duplex unit.......................................................................................................................... 131
Paper jam in trays............................................................................................................................................ 132
Paper jam in the multipurpose feeder........................................................................................................132
Maintaining the printer.............................................................................134
Cleaning the printer.........................................................................................................................................134
Checking the status of parts and supplies................................................................................................134
Estimated number of remaining pages......................................................................................................135
Ordering parts and supplies......................................................................................................................... 135
Storing supplies................................................................................................................................................ 137
Replacing supplies...........................................................................................................................................138
Moving the printer.............................................................................................................................................141
Contents 4
Troubleshooting........................................................................................ 143
Understanding the printer messages.........................................................................................................143
Solving printer problems................................................................................................................................159
Solving print problems................................................................................................................................... 165
Embedded Web Server does not open..................................................................................................... 192
Contacting customer support.......................................................................................................................193
Notices........................................................................................................194
Product information.........................................................................................................................................194
Edition notice.................................................................................................................................................... 194
Power consumption........................................................................................................................................ 199
Index.......................................................................................................... 204
Contents 5
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
Safety information 6
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays, then lift the printer o the
trays. Do not try to lift the printer and the trays at the same time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
Safety information 7
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections,
such as the fax feature, power cord, or telephone, during a lightning storm.
SAVE THESE INSTRUCTIONS.
Safety information 8
Learning about the printer
Using this guide
This User’s Guide provides general and specific information on using the printer models that are listed on the
cover page.
The following chapters contain information applicable to all printer models:
•Safety information
•Learning about the printer
•Additional printer setup
•Loading paper and specialty media
•Paper and specialty media guide
•Printing
•Saving money and the environment
•Managing the printer
•Securing the printer
•Understanding printer menus
•Clearing jams
•Maintaining the printer
•Troubleshooting
To find instructions for your printer:
•Use the table of contents.
•Use the Search function or the Find toolbar of your application.
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
•Connecting the printer
•Installing the printer software
Setup documentation—The setup documentation
came with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The
guides are available at http://support.lexmark.com.
Note: These guides are also available in other
languages.
Learning about the printer 9
What are you looking for? Find it here
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—This guide is available
at http://support.lexmark.com.
Help using the printer software Windows or Mac Help—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•The printer software is located in the printer
program folder or on the desktop, depending
on your operating system.
The latest supplemental information, updates, and customer
support:
•Documentation
•Driver downloads
•Live chat support
•E‑mail support
•Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation
for your country or region can be found on the
support Web site or on the printed warranty that came
with your printer.
Record the following information (located on the
store receipt and at the back of the printer), and have
it ready when you contact customer support so that
they may serve you faster:
•Machine Type number
•Serial number
•Date purchased
•Store where purchased
Warranty information Warranty information varies by country or region:
•In the U.S.—See the Statement of Limited
Warranty included with this printer, or go to
http://support.lexmark.com.
•In other countries and regions—See the printed
warranty that came with this printer.
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to
install any hardware options, then leave enough room for them also. It is important to:
•Set up the printer near a properly grounded and easily accessible electrical outlet.
•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
Learning about the printer 10
•Keep the printer:
–Clean, dry, and free of dust.
–Away from stray staples and paper clips.
–Away from the direct airflow of air conditioners, heaters, or ventilators.
–Free from direct sunlight and humidity extremes.
•Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 16 to 32°C (60 to 90°F)
Storage temperature ‑20 to 40°C (‑4 to 104°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
1Right side 110 mm (4.33 in.)
2Front 305 mm (12 in.)
3Left side 65 mm (2.56 in.)
4Rear 100 mm (3.94 in.)
5Top 30 5 mm (1 2 in. )
Printer configurations
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You ca n configure your printer by adding one optional 250‑ or 550‑sheet tray. For instructions on installing the
optional tray, see “Installing optional trays” on page 17.
Learning about the printer 11
MS312 printer model
1Control panel
2Paper stop
3Standard bin
4Front door release button
5Controller board access cover
6Standard 250‑sheet tray
7Optional 250‑ or 550‑sheet tray
850‑sheet multipurpose feeder
9Front door
Learning about the printer 12
MS315 and MS415 printer models
1Control panel
2Paper stop
3Standard bin
4Front door release button
5Controller board access cover
6Standard 250‑sheet tray
7Optional 250‑ or 550‑sheet tray
850‑sheet multipurpose feeder
9Front door
Learning about the printer 13
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
Available internal options
•Flash memory
–Fonts
Accessing the controller board
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
1Open the controller board access door.
2Locate the memory card connector.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic
components or connectors.
Additional printer setup 14
Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 14.
2Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Additional printer setup 15
3Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
2
1
4Push the card firmly into place as shown in the illustration.
Additional printer setup 16
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Note: The entire length of the connector on the card must touch and be flush against the controller
board.
5Close the controller board access door.
Note: When the printer software and any hardware options are installed, it may be necessary to manually
add the options in the printer driver to make them available for print jobs. For more information, see
“Adding available options in the print driver” on page 20.
Installing hardware options
Installing optional trays
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
1Turn o the printer using the power switch, and then unplug the power cord from the electrical outlet.
2
1
2Unpack the tray, and then remove any packing material.
3Remove the tray from the base.
2
4Remove any packing material from inside the tray.
Additional printer setup 17
5Insert the tray into the base.
6Place the tray near the printer.
7Align the printer with the tray, and then slowly lower the printer into place.
8Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the
printer.
1
2
Note: When the printer software and any hardware options are installed, it may be necessary to manually
add the options in the printer driver to make them available for print jobs. For more information, see
“Adding available options in the print driver” on page 20.
Attaching cables
Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable.
Make sure to match the following:
•The USB symbol on the cable with the USB symbol on the printer
•The appropriate parallel cable with the parallel port
•The appropriate Ethernet cable with the Ethernet port
Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area
shown while actively printing. Loss of data or a malfunction can occur.
Additional printer setup 18
1
2
3
4
56
7
Use the To
1USB port Attach an optional wireless network adapter.
2USB printer port Connect the printer to a computer.
3Ethernet port Connect the printer to a network.
4Parallel port Connect the printer to a computer.
5Power switch Turn on or turn o the printer.
6Printer power cord socket Connect the printer to an electrical outlet.
7Security slot Attach a lock that will secure the printer in place.
Setting up the printer software
Installing the printer software
1Obtain a copy of the software installer package.
•From the software CD that came with your printer.
•Go to http://support.lexmark.com, and then select your printer and operating system.
2Run the installer, and then follow the instructions on the computer screen.
3For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Additional printer setup 19
Adding available options in the print driver
For Windows users
1Open the printers folder.
2Select the printer you want to update, and then do the following:
•For Windows 7 or later, select Printer properties.
•For earlier versions, select Properties.
3Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4Apply the changes.
For Macintosh users
1From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2Navigate to the list of hardware options, and then add any installed options.
3Apply the changes.
Networking
Notes:
•Purchase a MarkNetTM N8352 wireless network adapter before setting up the printer on a wireless
network. For information on the compatible adapter, go to www.lexmark.com.
•A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP),
Wi-Fi Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you
begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing
the printer.
•A valid, unique IP address for the printer to use on the network
•The network gateway
•The network mask
•A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can
choose to use the default printer nickname, or assign a name that is easier for you to remember.
You will need an Ethernet cable to connect the printer to the network and an available port where the printer
can physically connect to the network. Use a new network cable when possible to avoid potential problems
caused by a damaged cable.
Additional printer setup 20
Preparing to set up the printer on a wireless network
Notes:
•Make sure your wireless network adapter is installed in your printer and working properly. For more
information, see the instruction sheet that came with the wireless network adapter.
•Make sure your access point (wireless router) is turned on and is working properly.
Make sure you have the following information before setting up the printer on a wireless network:
•SSID—The SSID is also referred to as the network name.
•Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
•Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if
you are not sure which channel to select.
•Security Method—There are four basic options for Security Method:
–WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the
key currently in use on the network by selecting the default WEP transmit key.
–WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must
be set for the same type on the router and on the printer, or the printer will not be able to communicate
on the network.
–802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:
•Authentication type
•Inner authentication type
•802.1X user name and password
•Certificates
–No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: We do not recommend using an unsecured wireless network.
Notes:
–If you do not know the SSID of the network that your computer is connected to, then launch the wireless
utility of the computer network adapter, and then look for the network name. If you cannot find the SSID
or the security information for your network, then see the documentation that came with the access
point, or contact your system support person.
–To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation
that came with the access point, see the Embedded Web Server associated with the access point, or
consult your system support person.
Additional printer setup 21
MS315 and MS415 Wireless Setup Wizard
Connecting the printer using the Wireless Setup Wizard
Before you begin, make sure that:
•A wireless network adapter is installed in the printer and is working properly. For more information, see the
instruction sheet that came with the adapter.
•The Ethernet cable is disconnected from the printer.
•Active NIC is set to Auto. To set this to Auto, from the control panel, navigate to:
> Settings > > Network/Ports > > Active NIC > > Auto >
Note: Turn o the printer, wait for at least five seconds, and then turn on the printer.
1From the control panel, navigate to:
> Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless
> > Wireless Connection Setup >
2Select a wireless connection setup.
Use To
Search for networks Show available wireless connections.
Note: This menu item shows all broadcast secured or unsecured SSIDs.
Enter a network name Manually type the SSID.
Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup.
3Follow the instructions on the printer display.
MS312 Wi-Fi Protected Setup
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
Before connecting the printer to a wireless network, make sure that:
•The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more
information, see the documentation that came with your access point.
•A wireless network adapter installed in your printer is attached and working properly. For more information,
see the instruction sheet that came with the wireless network adapter.
Using the Push Button Configuration method
1From the printer control panel, navigate to:
> Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wi‑Fi
Protected Setup > > Start Push Button Method >
2Follow the instructions on the printer display.
Additional printer setup 22
Using the Personal Identification Number (PIN) method
1From the printer control panel, navigate to:
> Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wi‑Fi
Protected Setup > > Start PIN Method >
2Copy the eight‑digit WPS PIN.
3Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
•The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4Access the WPS settings. For more information, see the documentation that came with your access point.
5Enter the eight‑digit PIN, and then save the setting.
MS315 and MS415 Wi-Fi Protected Setup
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
Before connecting the printer to a wireless network, make sure that:
•The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more
information, see the documentation that came with your access point.
•A wireless network adapter is installed on your printer and is working properly. For more information, see
the instruction sheet that came with the adapter.
Using the Push Button Configuration Method
1From the control panel, navigate to:
> Settings > > Networks/Ports > > Network [x] > > Network [x] Setup > >
Wireless > > Wireless Connection Setup > > Wi‑Fi Protected Setup > > Start Push
Button Method >
2Follow the instructions on the printer display.
Using the Personal Identification Number (PIN) Method
1From the control panel, navigate to:
> Settings > > Networks/Ports > > Network [x] > > Network [x] Setup > >
Wireless > > Wireless Connection Setup > > Wi‑Fi Protected Setup > > Start PIN Method
>
2Copy the eight‑digit WPS PIN.
3Open a Web browser, and then type the IP address of your access point in the address field.
Additional printer setup 23
Notes:
•The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are accessing a proxy server, then temporarily disable it to load the Web page correctly.
4Access the WPS settings. For more information, see the documentation that came with your access
point.
5Enter the eight‑digit PIN, and then save the setting.
Connecting MS312 to a wireless network using the printer software
Notes:
•Make sure that the printer is turned on.
•Make sure that a wireless network adapter is installed in your printer and working properly. For
information, see the instruction sheet that came with the adapter.
Using the Wireless Setup Utility (Windows only)
1Check if the printer software is already installed.
2Use the search command on the Start menu to locate Printer Home.
3Open Printer Home, and then click Settings > Wireless Setup Utility.
4Follow the steps on the computer screen.
Using the Wireless Setup Assistant (Macintosh only)
The Wireless Setup Assistant lets you:
•Configure the printer to join an existing wireless network.
•Add a printer to an existing ad hoc network.
•Change the wireless settings after installation.
•Install the printer on additional network computers.
Installing the Wireless Setup Assistant
1Go to the Lexmark support Web site at http://support.lexmark.com.
2Download the latest Wireless Setup Assistant application.
3Double‑click the downloaded software installer package.
4Follow the instructions on the computer screen.
Launching the Wireless Setup Assistant
Notes:
•Make sure the printer is turned on.
Additional printer setup 24
•Make sure a wireless network adapter is installed in your printer and is working properly.
1From the Finder, navigate to:
Applications > select your printer folder
2Double‑click Wireless Setup Assistant, and then follow the instructions on the computer screen.
Note: If you encounter problems while running the application, then click
?
.
Connecting the printer to a wireless network using the
Embedded Web Server
Before you begin, make sure that:
•Your printer is connected temporarily to an Ethernet network.
•A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with your wireless network adapter.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer control panel. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Network/Ports > Wireless.
3Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID.
4Click Submit.
5Turn o the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then
turn the printer back on.
6To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is Connected.
Verifying printer setup
MS312 and MS317 printing menu settings and network setup pages
Printing a menu settings page
Print a menu settings page to review the current menu settings and to verify if the printer options are installed
correctly.
Additional printer setup 25
Note: If you have not changed any menu settings, then the menu settings page lists all the factory default
settings. When you select and save other settings from the menus, they replace the factory default settings
as user default settings. A user default setting remains in eect until you access the menu again, choose
another value, and save it.
From the printer control panel, navigate to:
> Reports > > Menu Settings Page >
Printing a network setup page
If the printer is connected to a network, then print a network setup page to verify the network connection. This
page also provides important information that aids network printing configuration.
1From the printer control panel, navigate to:
> Reports > > Network Setup Page >
Note: If an optional print server is installed, then Print Network [x] Setup Page appears.
2Check the first section of the network setup page and confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be
malfunctioning. Consult your system support person for a solution, and then print another network setup
page.
MS315, MS415, and MS417 printing menu settings and network setup
pages
Printing a menu settings page
Print a menu settings page to view the current menu settings and to verify if the printer options are installed
correctly.
From the printer control panel, navigate to:
> Settings > Reports > > Menu Settings Page >
Note: If you have not changed any menu settings, then the menu settings page lists all the factory default
settings. Settings saved from the menus replace the factory default settings as user default settings. A user
default setting remains in eect until you access the menu again, select another value, and save it.
Additional printer setup 26
Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This
page also provides important information that aids network printing configuration.
1From the printer control panel, navigate to:
> Settings > Reports > > Network Setup Page >
Note: If an optional internal print server is installed, then Print Network [x] Setup Page appears.
2Check the first section of the network setup page, and confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be
malfunctioning. Consult your system support person for a solution, and then print another network setup
page.
Additional printer setup 27
Using MS312 and MS317
Using the printer control panel
9
3
12
4
5
6
7
8
Use the To
1Menus button Open the menus.
Notes:
•The menus are available only when the printer is in the Ready state.
•Pressing the button while navigating within the menus returns the printer control
panel to the top‑level menu screen.
2Display View printing options as well as status and error messages.
3Sleep button Enable Sleep mode or Hibernate mode.
Notes:
•Pressing any hard button will cause the printer to wake from Sleep mode.
•Pressing the Sleep button or the power switch will cause the printer to wake from
Hibernate mode.
4Stop button •Exit the menus and return to the Ready state.
•Stop printer activities, such as printing or downloading fonts.
5Right arrow button •Scroll through menus or to move between screens and menu options.
•Scroll through settings or text. For menus with numeric values, press and hold an
arrow button to scroll through the settings. Release the button when the value you
want appears.
6Select button •Open a menu.
•Display available values or settings for a menu. The current default setting is
indicated by an asterisk (*).
•Save the displayed value as the new user default setting.
Using MS312 and MS317 28
Use the To
7Left arrow button •Scroll through menus or to move between screens and menu options.
•Scroll through settings or text. For menus with numeric values, press and hold an
arrow button to scroll through the settings. Release the button when the value you
want appears.
8Back button Return to the previous screen.
9Indicator light Determine the status of the printer.
Understanding the colors of the Sleep button and
indicator lights
The colors of the Sleep button and indicator lights on the control panel signify a printer status or condition.
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light Printer status
O The printer is o, idle, or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes
completely o for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Installing the Local Printer Settings Utility
1Visit http://support.lexmark.com, and then download the software.
2Double‑click the software installer package.
3Select an installation type, and then click Install.
4Click Install to start the installation.
5Click Agree to accept the license agreement.
6Click Continue, and then follow the instructions on the computer screen.
Notes:
•Use the Local Printer Settings Utility to change the toner darkness, power saver, and paper size settings
for all print jobs. Use the printer software to change these settings for individual print jobs.
•This utility is supported only in select printer models.
Using MS312 and MS317 29
Using the Local Printer Settings Utility
1Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer
settings.
2Save the changes using the Actions menu.
Note: To distribute the settings to other printers, save the settings in a command file.
Using MS312 and MS317 30
Using MS315, MS415, and MS417
Using the control panel
Use the To
1Display View the printer status and messages.
Set up and operate the printer.
2Left arrow button Scroll to the left.
3Select button Select menu options.
Save settings.
4Up arrow button Scroll up.
5Right arrow button Scroll to the right.
6Keypad Enter numbers, letters, or symbols.
7Sleep button Enable Sleep mode or Hibernate mode.
The following actions wake the printer from Sleep mode:
•Pressing any hard button
•Sending a print job from the computer
•Performing a power‑on reset using the main power switch
The following actions wake the printer from Hibernate mode:
•Pressing the Sleep button until the printer wakes
•Performing a power‑on reset using the main power switch
8Stop or cancel button Stop all printer activities.
9Back button Return to the previous screen.
10 Down arrow button Scroll down.
11 Home button Go to the home screen.
12 Indicator light Check the status of the printer.
Using MS315, MS415, and MS417 31
Understanding the colors of the Sleep button and
indicator lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status
or condition.
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light Printer status
O The printer is o, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes
completely o for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings
even when you are not physically near the printer.
1Obtain the printer IP address:
•From the printer control panel home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2Open a Web browser, and then type the printer IP address in the address field.
3Press Enter.
Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Using MS315, MS415, and MS417 32
Loading paper and specialty media
MS312 and MS317 paper size and type setup
Setting the paper size and type
1From the printer control panel, navigate to:
> Paper Menu > > Paper Size/Type >
2Select Tray [x] Size or Tray [x] Type, and then press .
3Change the paper size or type setting, and then press .
Notes:
•The paper size setting for the standard 250‑sheet tray (Tray 1), optional 250‑ or 550‑sheet tray (Tray 2),
and the multipurpose feeder must be set manually in the Paper Size menu.
•The factory default paper type for Tray 1 is Plain Paper.
•The factory default paper type for the multipurpose feeder is Custom Type 6.
•The paper type setting must be manually set for all trays.
Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the
printer menus.
Notes:
•The smallest Universal paper size is 76 x 127 mm (3 x 5 inches), and is supported only from the
multipurpose feeder.
•The largest Universal paper size is 216 x 355.6 mm (8.5 x 14 inches), and is supported from all paper
sources.
From the control panel, navigate to:
> Paper Menu > > Universal Setup > > Units of Measure > > select the unit of measure
>
Specify the paper height and width
1From the control panel, navigate to:
> Paper Menu > > Universal Setup > > Units of Measure > > select the unit of measure
>
2Press the arrow buttons until Portrait Height or Portrait Width appears, and then press .
Loading paper and specialty media 33
3Change the settings, and then press .
MS315, MS415, and MS417 paper size and type setup
Setting the paper size and type
1From the printer control panel, navigate to:
> Settings > > Paper Menu > > Paper Size/Type >
2Press the up or down arrow button to select the tray or feeder, and then press .
3Press the up or down arrow button to select the paper size, and then press .
4Press the up or down arrow button to select the paper type, and then press to change the settings.
Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the
printer menus.
Notes:
•The smallest Universal paper size is 76 x 127 mm (3 x 5 inches), and is supported only from the
multipurpose feeder.
•The largest Universal paper size is 216 x 355.6 mm (8.5 x 14 inches), and is supported from all paper
sources.
1From the control panel, navigate to:
> Settings > > Paper Menu > > Universal Setup > > Units of Measure > > select a
unit of measure >
2Select Portrait Width or Portrait Height, and then press .
3Press the left or right arrow button to change the setting, and then press .
Using the standard bin and paper stop
The standard bin holds up to 150 sheets of 75‑g/m2 (20‑lb) paper. It collects prints facedown. The standard bin
includes a paper stop that keeps paper from sliding out the front of the bin as it stacks.
Loading paper and specialty media 34
To open the paper stop, pull it so that it flips forward.
Note: Close the paper stop when moving the printer to another location.
Loading trays
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1Pull out the tray completely.
Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may
cause a jam.
Loading paper and specialty media 35
2Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
A6
A5
LGL
A5
B5
EXEC
2
3Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading.
A6
A5
LGL
A5
B5
EXEC
2
1
Notes:
•For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to
accommodate their length.
•When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed
to dust. To protect the paper from dust, you can purchase a dust cover separately. For more
information, contact customer support.
Loading paper and specialty media 36
•If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide
tab toward the center of the tray to the A6‑size position.
•Make sure the width and length guides are aligned with the paper size indicators on the bottom of
the tray.
A4
LTR
EXEC
B5
A5
LTR/LGL EXEC
A4A5
B5
A6
4Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
5Load the paper stack.
Loading paper and specialty media 37
Notes:
•Load with the printable side facedown when using recycled or preprinted paper.
•Load prepunched paper with the holes on the top edge toward the front of the tray.
•Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided
printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
•Make sure the paper is below the maximum paper fill indicator located on the side of the width guide.
6Insert the tray.
1
7From the printer control panel, set the paper size and paper type in the Paper menu to match the paper
loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading paper and specialty media 38
Loading the multipurpose feeder
Use the multipurpose feeder when printing on dierent paper sizes and types or specialty media, such as card
stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead.
1Open the multipurpose feeder.
1
2
aPull the multipurpose feeder extender.
bPull the extender gently so that the multipurpose feeder is fully extended and open.
Loading paper and specialty media 39
2Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
2
1
3Prepare the paper or specialty media for loading.
•Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Straighten the edges on a level surface.
•Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and
then fan them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
•Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on
a level surface.
4Load the paper or specialty media.
Notes:
•Do not force paper or specialty media into the multipurpose feeder.
Loading paper and specialty media 40
•Make sure the paper or specialty media is below the maximum paper fill indicator located on the
paper guides. Overfilling may cause paper jams.
•Load paper, transparencies, and card stock with the recommended printable side faceup and the top
edge entering the printer first. For more information on loading transparencies, see the packaging that
the transparencies came in.
Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against
the edge of the paper so that the last few sheets of paper remain in place.
Loading paper and specialty media 41
•Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load
letterhead facedown with the bottom edge entering the printer first.
•Load envelopes with the flap on the left side facedown.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives. These envelopes may severely damage the printer.
5From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or
specialty media loaded in the multipurpose feeder.
Linking and unlinking trays
The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty,
paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name.
MS312 and MS317 tray linking
Linking and unlinking trays
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
Loading paper and specialty media 42
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu.
3Change the tray settings to specify the paper size and type for the tray.
•To link trays, make sure the paper size and type for the tray match with that of the other tray.
•To unlink trays, make sure the paper size or type for the tray does not match with that of the other tray.
4Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or
Printer Settings.
Note: You can also specify the paper size and type for the tray using the printer control panel. For more
information, see “Setting the paper size and type” on page 33.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the
printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur
if settings are not properly configured.
Configuring a custom paper type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in TCP/IP section.
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu > Custom Types.
3Select a custom paper type name, and then select a custom paper type.
Note: Plain Paper is the factory default paper type for all user‑defined custom names.
4Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Custom menu using the Local Printer Settings Utility or
Printer Settings.
Assigning a custom paper type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
Loading paper and specialty media 43
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu.
3From the Tray Configuration section, select a paper source, and then select a custom paper type under the
paper type column.
4Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or
Printer Settings.
MS315, MS415, and MS417 tray linking
Linking and unlinking trays
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the control panel in the TCP/IP section under the Network/Ports menu.
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu.
3Change the paper size and type settings for the trays you are linking.
•To link trays, make sure the paper size and type for the tray match that of the other tray.
•To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4Click Submit.
Note: You can also change the paper size and type settings using the control panel. For more information,
see “Setting the paper size and type” on page 34.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the
printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur
if settings are not properly configured.
Creating a custom name for a paper type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu > Custom Names.
3Select a custom name, and then type a new custom paper type name.
Loading paper and specialty media 44
4Click Submit.
5Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Paper Menu > > Custom Names
2Select a custom name, and then type a new custom paper type name.
3Press .
4Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Assigning a custom paper type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu > Custom Types.
3Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.
4Click Submit.
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Paper Menu > > Custom Types
2Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.
3Press .
Loading paper and specialty media 45
Paper and specialty media guide
Paper guidelines
Paper characteristics
The following paper characteristics aect print quality and reliability. Consider these characteristics when
evaluating new paper stock.
Weight
The printer trays can automatically feed paper weights up to 90‑g/m2 (24‑lb) bond grain long paper. The
multipurpose feeder can automatically feed paper weights up to 163‑g/m2 (43‑lb) bond grain long paper. Paper
lighter than 60 g/m2 (16 lb) might not be sti enough to feed properly, causing jams. For best performance, use
75‑g/m2 (20‑lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended
to use 90 g/m2 (24 lb) or heavier paper.
Note: Two‑sided printing is supported only for 60–90‑g/m2 (16–24‑lb) bond paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to
printing and can cause feeding problems.
Smoothness
Paper smoothness directly aects print quality. If paper is too rough, then toner cannot fuse to it properly. If
paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100
and 300 Sheeld points; however, smoothness between 150 and 250 Sheeld points produces the best print
quality.
Moisture content
The amount of moisture in paper aects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes
that can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time to several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
For 60–90‑g/m2 (16–24‑lb) bond paper, grain long paper is recommended.
Paper and specialty media guide 46
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides
the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality.
Paper containing fibers such as cotton can negatively aect paper handling.
Unacceptable paper
The following paper types are not recommended for use with the printer:
•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper
•Preprinted papers with chemicals that may contaminate the printer
•Preprinted papers that can be aected by the temperature in the printer fuser
•Preprinted papers that require a registration (the precise print location on the page) less than ±2.5 mm
(±0.10 inch), such as optical character recognition (OCR) forms
In some cases, registration can be adjusted with a software application to successfully print on these forms:
•Coated papers (erasable bond), synthetic papers, thermal papers
•Rough‑edged, rough or heavily textured surface papers, or curled papers
•Recycled papers that fail EN12281:2002 (European)
•Paper weighing less than 60 g/m2 (16 lb)
•Multiple‑part forms or documents
Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:
•Always use new, undamaged paper.
•Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
•Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:
•Use grain long for 60 to 90 g/m2 (16 to 24 lb) weight paper.
•Use only forms and letterhead printed using an oset lithographic or engraved printing process.
•Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to
withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that
are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements;
latex inks might not. When in doubt, contact the paper supplier.
Paper and specialty media guide 47
Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without
melting or releasing hazardous emissions.
Using recycled paper and other oce papers
As an environmentally conscientious company, Lexmark supports the use of recycled paper produced
specifically for use in laser (electrophotographic) printers.
While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers
that represent recycled cut size copier papers available on the global market. This scientific testing is conducted
with rigor and discipline. Many factors are taken into consideration both separately and as a whole, including
the following:
•Amount of post-consumer waste (Lexmark tests up to 100% post-consumer waste content.)
•Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
•Moisture content (Business papers should have low moisture: 4–5%.)
•Bending resistance and proper stiness means optimum feeding through the printer.
•Thickness (impacts how much can be loaded into a tray)
•Surface roughness (measured in Sheeld units, impacts print clarity and how well toner fuses to the paper)
•Surface friction (determines how easily sheets can be separated)
•Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it
moves through the printer)
•Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper aects the degree
of control over foreign matter. And while recycled papers are one good path to printing in an environmentally
responsible manner, they are not perfect. The energy required to de-ink and deal with additives such as
colorants and “glue” often generates more carbon emissions than does normal paper production. However,
using recycled papers enables better resource management overall.
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its
products. To gain a better understanding of the impact of printers on the environment, the company
commissioned a number of life cycle assessments and found that paper was identified as the primary contributor
(up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life). This
is due to the energy-intensive manufacturing processes required to make paper.
Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled
paper is one way. Eliminating excessive and unnecessary paper consumption is another. Lexmark is well-
equipped to help customers minimize printing and copying waste. In addition, the company encourages
purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices.
Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is
maintained. However, the following paper choice guidelines will help alleviate the environmental impact of
printing:
1Minimize paper consumption.
2Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry
Stewardship Council (FSC) or the Program for the Endorsement of Forest Certification (PEFC). These
certifications guarantee that the paper manufacturer uses wood pulp from forestry operators that employ
environmentally and socially responsible forest management and restoration practices.
3Choose the most appropriate paper for printing needs: normal 75 or 80 g/m2 certified paper, lower weight
paper, or recycled paper.
Paper and specialty media guide 48
Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:
•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers
•Preprinted papers with chemicals that may contaminate the printer
•Preprinted papers that can be aected by the temperature in the printer fuser
•Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (±
0.9 in.), such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with
a software application to successfully print on these forms.)
•Coated papers (erasable bond), synthetic papers, thermal papers
•Rough-edged, rough or heavily textured surface papers or curled papers
•Recycled papers that fail EN12281:2002 (European testing)
•Paper weighing less than 60 g/m2 (16 lb)
•Multiple part forms or documents
For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can
be found at the Environmental Sustainability link.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
•For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
•Store paper in cartons, on a pallet or shelf, rather than on the floor.
•Store individual packages on a flat surface.
•Do not store anything on top of individual paper packages.
•Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content,
thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered
for use before buying large quantities.
When printing on card stock:
•Make sure the Paper Type is Card Stock.
•Select the appropriate Paper Texture setting.
•Be aware that preprinting, perforation, and creasing may significantly aect the print quality and cause jams
or other paper handling problems.
•Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to
240°C (464°F) without releasing hazardous emissions.
Paper and specialty media guide 49
•Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting
introduces semi‑liquid and volatile components into the printer.
•Use grain short card stock when possible.
Tips on using envelopes
Print samples on the envelopes being considered for use before buying large quantities.
•Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure
that the envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling
excessively, or releasing hazardous emissions.
•For best performance, use envelopes made from 90‑g/m2 (24‑lb bond) paper or 25% cotton. All‑cotton
envelopes must not exceed 70‑g/m2 (20‑lb bond) weight.
•Use only new envelopes from undamaged packages.
•To optimize performance and minimize jams, do not use envelopes that:
–Have excessive curl or twist
–Are stuck together or damaged in any way
–Have windows, holes, perforations, cutouts, or embossing
–Have metal clasps, string ties, or folding bars
–Have an interlocking design
–Have postage stamps attached
–Have any exposed adhesive when the flap is in the sealed or closed position
–Have bent corners
–Have rough, cockle, or laid finishes
•Adjust the width guides to fit the width of the envelopes.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal
envelopes.
Tips on using labels
Print samples on the labels being considered for use before buying large quantities.
Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported.
For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available
at http://support.lexmark.com.
When printing on labels:
•Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that:
–The labels can withstand temperatures up to 240°C (464°F) without sealing, excessive curling, wrinkling,
or releasing hazardous emissions.
–Label adhesives, face sheet (printable stock), and topcoats can withstand up to 172‑kPa (25‑psi) pressure
without delaminating, oozing around the edges, or releasing hazardous fumes.
•Do not use labels with slick backing material.
•Use full label sheets. Partial sheets may cause labels to peel o during printing, resulting in a jam. Partial
sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner
cartridge warranties.
Paper and specialty media guide 50
•Do not use labels with exposed adhesive.
•Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the
label.
•Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive
should be at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could
void the warranty.
•If zone coating of the adhesive is not possible, then remove a 2‑mm (0.08‑inch) strip on the leading and
driver edge, and then use a non‑oozing adhesive.
•Portrait orientation is recommended, especially when printing bar codes.
Tips on using letterhead
•Use letterhead designed specifically for laser printers.
•Print samples on the letterhead being considered for use before buying large quantities.
•Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together.
•Page orientation is important when printing on letterhead. For information on how to load letterhead, see:
–“Loading trays” on page 35
–“Loading the multipurpose feeder” on page 39
Tips on using transparencies
•Print a test page on the transparencies being considered for use before buying large quantities.
•Feed transparencies from the standard tray, or the multipurpose feeder.
•Use transparencies designed specifically for laser printers. Transparencies must be able to withstand
temperatures up to 185°C (365°F) without melting, discoloring, osetting, or releasing hazardous emissions.
Note: If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper
menu, then transparencies can be printed at a temperature up to 195°C (383°F).
•Avoid getting fingerprints on the transparencies to prevent print quality problems.
•Before loading transparencies, flex, fan, and straighten the stack to prevent sheets from sticking together.
Paper and specialty media guide 51
Supported paper sizes, types, and weights
For information on card stock and labels, see the Card Stock & Label Guide available at
http://support.lexmark.com.
Supported paper sizes
Paper size Standard tray Optional 250‑ or
550‑sheet tray
Multipurpose feeder Duplex mode
A4
210 x 297 mm (8.3 x 11.7 in.)
A5
148 x 210 mm (5.8 x 8.3 in.)
X
A6
105 x 148 mm (4.1 x 5.8 in.)
X X
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
X
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
Executive
184 x 267 mm (7.3 x 10.5 in.)
X
Oficio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Statement
140 x 216 mm (5.5 x 8.5 in.)
X
Universal1, 2
76.2 x 127 mm (3 x 5 in.) up to
216 x 356 mm (8.5 x 14 in.)
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
XX X
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
XX X
1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software
application.
2 Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal
is supported in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.).
Universal is supported in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm
(11 in.). The smallest supported Universal size is supported only in the multipurpose feeder.
Paper and specialty media guide 52
Paper size Standard tray Optional 250‑ or
550‑sheet tray
Multipurpose feeder Duplex mode
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
XX X
DL Envelope
110 x 220 mm (4.3 x 8.7 in.)
XX X
C5 Envelope
162 x 229 mm (6.4 x 9 in.)
XX X
B5 Envelope
176 x 250 mm (6.9 x 9.8 in.)
XX X
Other Envelope
229 x 356 mm (9 x 14 in.)
XX X
1 This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software
application.
2 Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal
is supported in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.).
Universal is supported in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm
(11 in.). The smallest supported Universal size is supported only in the multipurpose feeder.
Supported paper types and weights
The standard tray supports 60–90‑g/m2 (16–24‑lb) paper weights. The optional tray supports 60–120‑g/m2 (16–
32‑lb) paper weights. The multipurpose feeder supports 60–163‑g/m2 (16–43‑lb) paper weights.
Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode
Plain paper
Card stock X X
Transparencies X
Recycled
Glossy paper X X X
Paper labels1X
Vinyl labels X X X
Bond2
Envelope X X
Rough envelope X X
Letterhead
Paper and specialty media guide 53
Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode
Preprinted
Colored Paper
Light Paper
Heavy Paper2
Rough/Cotton X
1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print
20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2 Bond and Heavy Paper are supported in duplex mode up to 90‑g/m2 (24‑lb) paper weight.
Paper and specialty media guide 54
Printing
Printing a document
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the
print job.
1From the document that you are trying to print, open the Print dialog.
2If necessary, adjust the settings.
3Send the print job.
MS312 and MS317 toner darkness adjustment
Adjusting toner darkness
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Print Settings > Quality Menu > Toner Darkness.
3Adjust the toner darkness setting.
4Click Submit.
Using the printer settings on the computer
Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings
Utility or Printer Settings.
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Print Settings > > Quality Menu > > Toner Darkness >
2Adjust the toner darkness.
3Press .
Printing 55
MS315, MS415, and MS417 toner darkness adjustment
Adjusting toner darkness
Using the Embedded Web Server
1Open a Web browser, and then type the IP address of the printer in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Print Settings > Quality Menu > Toner Darkness.
3Adjust the toner darkness, and then click Submit.
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Print Settings > > Quality Menu > > Toner Darkness
2Adjust the toner darkness, and then press .
Printing from a mobile device
Note: Make sure that the printer and mobile device share the same wireless network. For information on
configuring the wireless settings of your mobile device, see the documentation that came with the device.
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1From the home screen of your mobile device, launch a compatible application.
2Tap Print, and then select the printer.
3Send the print job.
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1From the home screen of your mobile device, launch an enabled application.
2Tap Print, and then select the printer.
3Send the print job.
Printing 56
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Notes:
•This application is supported only in some Apple devices.
•This application is supported only in some printer models.
1From the home screen of your mobile device, launch a compatible application.
2Select an item to print, and then tap the share icon.
3Tap Print, and then select a printer.
4Print the document.
Printing from a mobile device using Lexmark Mobile Print
LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some third‑party applications may not support the send or share feature. For more information, see
the documentation that came with the application.
2Select a printer.
3Print the document.
MS315, MS415, and MS417 printing confidential and other
held jobs
Storing print jobs in the printer
1From the printer control panel, navigate to:
> Security > Confidential Print
2Select a print job type.
Printing 57
Use To
Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer
control panel.
Note: The PIN is set from the computer. It must be four digits, using the
numbers 0–9.
Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name and
PIN are deleted.
Repeat Job Expiration Print and store print jobs in the printer memory.
Reserve Job Expiration Store print jobs for printing at a later time.
Note: The print jobs are held until deleted from the Held Jobs menu.
Verify Job Expiration Print one copy of a print job and hold the remaining copies. It lets you
examine if the first copy is satisfactory.
Note: The print job is automatically deleted from the printer memory
once all copies are printed.
Notes:
•Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
•You can set the printer to store print jobs in the printer memory until you start the print job from the
printer control panel.
•All print jobs that can be initiated by the user at the printer are called held jobs.
3Press .
Printing information pages
For information on printing a menu settings page or a network setup page, see:
•“Printing a menu settings page” on page 25 and “Printing a network setup page” on page 26 for MS312
•“Printing a menu settings page” on page 26 and “Printing a network setup page” on page 27 for MS315 and
MS415
MS312 and MS317 information pages
Printing a font sample list
From the printer control panel, navigate to either of the following:
> Reports > > Print Fonts > > PCL Fonts >
or
> Reports > > Print Fonts > > PostScript Fonts >
Printing 58
MS315, MS415, and MS417 information pages
Printing a font sample list
1From the printer control panel, navigate to:
> Settings > > Reports > > Print Fonts
2Press the up or down arrow button to select the font setting.
3Press .
Note: The PPDS fonts appear only when the PPDS data stream is activated.
Printing a directory list
From the control panel, navigate to:
> Settings > Reports > > Print Directory >
Note: The Print Directory menu item appears only when an optional flash memory card is installed.
Canceling a print job
Canceling a print job from the printer control panel
From the printer control panel, press > .
Canceling a print job from the computer
1Depending on the operating system, do either of the following:
•Open the printers folder, and then select your printer.
•From the System Preferences in the Apple menu, navigate to your printer.
2Select the print job to cancel.
Printing 59
Saving money and the environment
Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their
impact on the environment. We design with the environment in mind, engineer our packaging to reduce
materials, and provide collection and recycling programs. For more information, see:
•The Notices chapter
•The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
•The Lexmark recycling program at www.lexmark.com/recycle
By selecting certain printer settings or tasks, you may be able to reduce your printer's impact even further. This
chapter outlines the settings and tasks that may yield a greater environmental benefit.
Saving paper and toner
Studies show that as much as eighty percecnt of the carbon footprint of a printer is related to paper usage. You
can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions,
such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
For information on how you can quickly save paper and energy using one printer setting, see “Using Eco‑Mode”
on page 65 for MS312 or “Using Eco‑mode” on page 67 for MS315 and MS415.
Using recycled paper
As an environmentally conscious company, Lexmark supports the use of recycled oce paper produced
specifically for use in laser printers. For more information on recycled papers that work well with your printer,
see “Using recycled paper and other oce papers” on page 48.
Conserving supplies
•Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
•Print multiple pages on a single sheet of paper.
•Use the preview feature to see how the document looks like before printing it.
•Print one copy of the document to check its content and format for accuracy.
Recycling
Lexmark provides collection programs and environmentally progressive approaches to recycling. For more
information, see:
•The Notices chapter
•The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
•The Lexmark recycling program at www.lexmark.com/recycle
Saving money and the environment 60
Recycling Lexmark products
To return Lexmark products for recycling:
1Go to www.lexmark.com/recycle.
2Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle
the box.
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1Go to www.lexmark.com/recycle.
2Select the product that you want to recycle.
Saving money and the environment 61
Managing the printer
Finding advanced networking and administrator
information
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced
system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded
Web Server — Security: Administrator's Guide on the Lexmark support Web site at
http://support.lexmark.com.
Copying printer settings to other printers
Note: This feature is available only in network printers.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click the Copy Printer Settings.
3To change the language, select a language from the drop-down menu, and then click Click here to submit
language.
4Click Printer Settings.
5Type the IP addresses of the source and target printers in their appropriate fields.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.
6Click Copy Printer Settings.
Configuring supply notifications from the Embedded Web
Server
You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their
end‑of‑life by setting the selectable alerts.
Notes:
•Selectable alerts can be set on the toner cartridge and imaging unit.
•All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable
alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply
conditions.
•The percentage of estimated remaining supply that prompts the alert can be set on some supplies for
some supply conditions.
1Open a Web browser, and then type the printer IP address in the address field.
Managing the printer 62
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Print Settings > Supply Notifications.
3From the drop‑down menu for each supply, select one of the following notification options:
Notification Description
O The normal printer behavior for all supplies occurs.
SNMP Only The printer generates a simple network management protocol (SNMP) alert when the
supply condition is reached. The status of the supply will appear on the menus page
and status page.
E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of
the supply will appear on the menus page and status page.
Warning The printer displays the warning message and generates an e‑mail about the status
of the supply. The printer does not stop when the supply condition is reached.
Continuable Stop1The printer stops processing jobs when the supply condition is reached, and the user
needs to press a button to continue printing.
Non Continuable Stop1,2 The printer stops when the supply condition is reached. The supply must be replaced
to continue printing.
1 The printer generates an e-mail about the status of the supply when supply notification is enabled.
2 The printer stops when some supplies become empty to prevent damage.
4Click Submit.
MS312 and MS317 printer management
Accessing the remote control panel
The remote control panel on your computer screen lets you interact with the printer control panel, even when
you are not physically near the network printer. From your screen, you can view the printer status and do print-
related tasks.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Press Enter to open the Web page of your printer.
3Click Remote Operator Panel > Run Remote Panel.
Note: The remote control panel requires a Java plug‑in to launch.
Managing the printer 63
Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status
of the printer, network, and supplies.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Reports, and then click the type of report you want to view.
Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before
restoring the factory default settings. For more information, see “Printing a menu settings page” on page 25.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the
Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 73.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory
default settings. Exceptions include the display language, custom sizes and messages, and Network/Port
menu settings. All downloads stored in the RAM are deleted.
From the printer control panel, navigate to:
> Settings > > General Settings > > Factory Defaults > > Restore Now >
Creating a printer control panel PIN
The Panel PIN Protect menu lets you restrict access to the menus from the printer control panel. To restrict
access to the menus, create a Personal Identification Number (PIN), and then assign the PIN to each menu.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Security > Panel PIN Protect.
3From the Create User PIN or Create Admin PIN sections, enter your PIN.
Note: Your can enter up to 16 digits for your PIN.
4Click Modify.
5From any menu in the Administrative Menus, Management, or Function Access sections, select User PIN
Protected or Admin PIN Protected or Admin PIN and User PIN Protected.
Note: Using an Admin PIN, you can still access a menu assigned with a User PIN.
6Click Submit.
Managing the printer 64
If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter
the PIN.
Note: After you enter the last digit of the PIN, make sure to press on the printer control panel for more
than three seconds.
Saving energy
Using Eco‑Mode
Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact.
1From the printer control panel, navigate to:
> Settings > > General Settings > > Eco‑Mode > > select the setting you want
Use To
O Use the factory default settings for all settings associated with Eco‑Mode. This setting supports
the performance specifications for your printer.
Energy Reduce energy use, especially when the printer is idle.
•Printer engine motors do not start until a document is ready to print. You may notice a short
delay before the first page is printed.
•The printer enters Sleep mode after one minute of inactivity.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Paper •Enable the automatic two‑sided (duplex) printing feature.
•Turn o print log features.
2Press .
Using Hibernate mode
Hibernate is an ultra‑low‑power saving mode.
Notes:
•Three days is the default amount of time before the printer enters Hibernate mode.
•Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long
press of the Sleep button wakes the printer from Hibernate mode.
•If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1From the control panel, navigate to:
> Settings > > General Settings >
2Press Press Sleep Button or Press and Hold Sleep Button, and then press .
3Press Hibernate > .
Managing the printer 65
Setting Hibernate Timeout
Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes
into a reduced power state.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Timeouts.
3From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the
printer to wait before it goes into a reduced power state.
4Click Submit.
Using the printer settings on the computer
Depending on your operating system, access the Hibernate Timeout menu using the Local Printer Settings
Utility or Print Settings.
Using Schedule Power Modes
Schedule Power Modes lets the user schedule when the printer goes into a reduced power state or into the
Ready state.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Schedule Power Modes.
3From the Action menu, select the power mode.
4From the Time menu, select the time.
5From the Day(s) menu, select the day or days.
6Click Add.
Using the printer settings on the computer (Windows only)
•Access the Schedule Power Modes menu using the Local Printer Settings Utility.
Managing the printer 66
MS315, MS415, and MS417 printer management
Checking the virtual display
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Check the virtual display that appears at the top left corner of the screen.
The virtual display works as an actual display would work on a printer control panel.
Modifying confidential print settings
Note: This feature is available only in network printers or printers connected to print servers.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings tab > Security > Confidential Print Setup.
3Modify the settings:
•Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry
attempts, all of the jobs for that user are deleted.
•Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified
time, all of the jobs for that user are deleted.
4Save the modified settings.
Saving energy
Using Eco‑mode
Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact.
1From the printer control panel, navigate to:
> Settings > Settings > > General Settings > > Eco‑Mode > > select the setting you want
Managing the printer 67
Use To
O Use the factory default settings for all settings associated with Eco‑Mode. This setting supports
the performance specifications for your printer.
Energy Reduce energy use, especially when the printer is idle.
•Printer engine motors do not start until a job is ready to print. You may notice a short delay
before the first page is printed.
•The printer enters Sleep mode after one minute of inactivity.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Plain Paper •Enable the automatic two‑sided (duplex) feature.
•Turn o print log features.
2Press .
Reducing printer noise
Use Quiet mode to reduce the printer noise.
1From the printer control panel, navigate to:
> Settings > Settings > > General Settings > > Quiet Mode >
2Select a setting you want.
Use To
On Reduce printer noise.
Notes:
•Print jobs will process at a reduced speed.
•Printer engine motors do not start until a
document is ready to print. There is a short delay
before the first page is printed.
O Use factory default settings.
Note: This setting supports the performance
specifications of the printer.
3Press .
Managing the printer 68
Using Hibernate mode
Hibernate is an ultra‑low‑power saving mode.
Notes:
•Three days is the default amount of time before the printer enters Hibernate mode.
•Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long
press of the Sleep button wakes the printer from Hibernate mode.
•If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1From the control panel, navigate to:
> Settings > > Settings > > General Settings >
2Select Press Sleep Button or Press and Hold Sleep Button, and then press .
3Press Hibernate > .
Setting Hibernate Timeout
Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes
into a reduced power state.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Timeouts.
3From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the
printer to wait before it goes into a reduced power state.
4Click Submit.
Using the control panel
1From the control panel, navigate to:
> Settings > > Settings > > General Settings > > Timeouts > > Hibernate Timeout
>
2Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode.
3Press .
Managing the printer 69
Using Schedule Power Modes
Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready
state.
Note: This feature is available only in network printers or printers connected to print servers.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Schedule Power Modes.
3From the Action menu, select the power mode.
4From the Time menu, select the time.
5From the Day(s) menu, select the day or days.
6Click Add.
Adjusting the brightness of the printer display
To save energy, or if you have trouble reading the display, adjust its brightness settings.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings.
3In the Screen Brightness field, enter the brightness percentage you want for the display.
4Click Submit.
Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before
restoring the factory default settings. For more information, see “Printing a menu settings page” on page 26.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the
Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 73.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory
default settings. Exceptions include the display language, custom sizes and messages, and network/port
menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory card are
not aected.
Managing the printer 70
From the control panel, navigate to:
> Settings > Settings > > General Settings > > Factory Defaults > > Restore Now >
Adjusting Sleep mode
To save energy, decrease the number of minutes before the printer enters Sleep mode.
Note: Sleep mode can be scheduled. For more information, see “Using Schedule Power Modes” on page 66.
1From the control panel, navigate to:
> Settings > > General Settings > > Timeouts > > Sleep Mode >
2Select the number of minutes before the printer enters Sleep mode.
3Apply the changes.
Managing the printer 71
Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop
computers in the location shown to secure the printer in place.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
•The printer is being decommissioned.
•The printer is being moved to a dierent department or location.
•The printer is being serviced by someone from outside your organization.
•The printer is being removed from your premises for service.
•The printer is being sold to another organization.
Securing the printer 72
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the
buered data, simply turn o the printer.
Erasing non-volatile memory
MS312 and MS317 non-volatile memory erase
Erasing non‑volatile memory
1Turn o the printer.
2From the printer control panel, hold down and the right arrow button while turning the printer on.
Release the buttons only when the Configuration menu appears.
3Press the arrow buttons until Wipe All Settings appears, and then press .
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.
4Press the arrow buttons until Exit Config Menu appears, and then press .
The printer will perform a power‑on reset, and then return to normal operating mode.
MS315, MS415, and MS417 non-volatile memory erase
Erasing non‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following
these steps:
1Turn o the printer.
2Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen
with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is
fully turned on, a list of functions appears on the printer display.
3Press the up or down arrow button until Wipe All Settings appears.
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.
4Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.
Securing the printer 73
Finding printer security information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data
stored in the printer cannot be accessed by unauthorized persons. For more information, go to the
Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at
http://support.lexmark.com.
Securing the printer 74
Understanding the printer menus
MS312 and MS317 menus list
Menus list
Paper Menu Reports Network/Ports
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Universal Setup
Menu Settings Page
Device Statistics
Network Setup Page1
Print Fonts
Print Directory
Print Demo
Asset Report
Print Demo
Active NIC
Standard Network2
Standard USB
Standard Parallel
SMTP Setup
Security Settings
Set Date and Time General Settings
Print Settings
1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.
2 Depending on the printer setup, this menu item appears as Standard Network or Network [x].
MS315, MS415, and MS417 menus list
Menus list
Paper Menu Reports Network/Ports
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Universal Setup
Menu Settings Page
Device Statistics
Network Setup Page1
Print Fonts
Print Directory
Print Demo
Asset Report
Event Log Summary
Active NIC
Standard Network2
Standard USB
Standard Parallel
SMTP Setup
Understanding the printer menus 75
Security Settings Help
Confidential Print
Security Audit Log
Set Date and Time
General Settings
Print Settings
Print All Guides
Print Quality
Printing Guide
Media Guide
Print Defects Guide
Menu Map
Information Guide
Connection Guide
Moving Guide
Supplies Guide
1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.
2 Depending on the printer setup, this menu item appears as Standard Network or Network [x].
Paper menu
MS312 and MS317 paper menu
Default Source menu
Use To
Default Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Notes:
•Tray 1 (standard tray) is the factory default setting.
•From the Paper menu, set Configure MP to "Cassette" for MP Feeder
to appear as a menu setting.
•If two trays contain paper of the same size and type, and the trays
have the same settings, then the trays are automatically linked.
When one tray is empty, the print job continues using the linked tray.
Understanding the printer menus 76
Paper Size/Type menu
Use To
Tray [x] Size
A4
A5
A6
JIS‑B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size loaded in each tray.
Notes:
•Letter is the U.S. factory default setting. A4 is the international
factory default setting.
•If two trays contain paper of the same size and type, and the trays
have the same settings, then the trays are automatically linked.
When one tray is empty, the print job continues using the linked
tray.
•The A6 paper size is supported only in Tray 1 and the multipurpose
feeder.
Tray [x] Type
Plain Paper
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in each tray.
Notes:
•Plain Paper is the factory default setting for Tray 1.
Custom Type [x] is the factory default setting for all other trays.
•If available, a user‑defined name will appear instead of Custom
Type [x].
•Use this menu to configure automatic tray linking.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 77
Use To
MP Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the paper size loaded in the multipurpose feeder.
Notes:
•Letter is the U.S. factory default setting. A4 is the international
factory default setting.
•From the Paper menu, set Configure MP to “Cassette” for MP
Feeder Size to appear as a menu.
•The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.
MP Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in the multipurpose feeder.
Notes:
•Custom Type [x] is the factory default setting.
•From the Paper menu, set Configure MP to “Cassette” for MP
Feeder Type to appear as a menu.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 78
Use To
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size being manually loaded.
Note: Letter is the U.S. factory default setting. A4 is the international
factory default setting.
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type being manually loaded.
Notes:
•Plain Paper is the factory default setting.
•From the Paper menu, set Configure MP to “Manual” for Manual
Paper Type to appear as a menu.
Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the envelope size being manually loaded.
Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the
international factory default setting.
Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]
Specify the envelope type being manually loaded.
Note: Envelope is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 79
MS315, MS415, and MS417 paper menus
Default Source menu
Use To
Default Source
Tray [x]
Multipurpose Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Notes:
•Tray 1 (standard tray) is the factory default setting.
•From the Paper menu, set Configure MP to Cassette for
Multipurpose Feeder to appear as a menu setting.
Paper Size/Type menu
Use To
Tray [x] Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size loaded in each tray.
Notes:
•Letter is the U.S. factory default setting. A4 is the international
factory default setting.
•The A6 paper size is supported only in Tray 1 and the multipurpose
feeder.
Tray [x] Type
Plain Paper
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in each tray.
Notes:
•Plain Paper is the factory default setting for Tray 1. Custom Type [x]
is the factory default setting for all other trays.
•If available, a user‑defined name will appear instead of Custom
Type [x].
•Use this menu to configure automatic tray linking.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 80
Use To
Multipurpose Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the paper size loaded in the multipurpose feeder.
Notes:
•Letter is the U.S. factory default setting. A4 is the international
factory default setting.
•From the Paper menu, set Configure MP to Cassette for
Multipurpose Feeder Size to appear as a menu.
•The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.
Multipurpose Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in the multipurpose feeder.
Notes:
•Plain Paper is the factory default setting.
•From the Paper menu, set Configure MP to Cassette for
Multipurpose Feeder Type to appear as a menu.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 81
Use To
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size being manually loaded.
Note: Letter is the U.S. factory default setting. A4 is the international
factory default setting.
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type being manually loaded.
Notes:
•Plain Paper is the factory default setting.
•From the Paper menu, set Configure MP to Manual for Manual
Paper Type to appear as a menu.
Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the envelope size being manually loaded.
Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the
international factory default setting.
Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]
Specify the envelope type being manually loaded.
Note: Envelope is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 82
Configure MP menu
Use To
Configure MP
Cassette
Manual
First
Determine when the printer selects paper from the multipurpose feeder.
Notes:
•Cassette is the factory default setting. Cassette configures the
multipurpose feeder as the default paper source.
•Manual sets the multipurpose feeder only for manual‑feed print jobs.
•First sets the multipurpose feeder as the primary paper source
regardless of settings.
Substitute Size menu
Use To
Substitute Size
O
Statement/A5
Letter/A4
All Listed
Substitute a specified paper size if the requested paper size is not
available.
Notes:
•All Listed is the factory default setting. All available substitutions are
allowed.
•O indicates that no size substitutions are allowed.
•Setting a size substitution lets the print job continue without Change
Paper appearing.
Paper Texture menu
Use To
Plain Texture
Smooth
Normal
Rough
Specify the relative texture of the plain paper loaded.
Note: Normal is the factory default setting.
Card Stock Texture
Smooth
Normal
Rough
Specify the relative texture of the card stock loaded.
Notes:
•Normal is the factory default setting.
•The options appear only if card stock is supported.
Transparency Texture
Smooth
Normal
Rough
Specify the relative texture of the transparencies loaded.
Note: Normal is the factory default setting.
Recycled Texture
Smooth
Normal
Rough
Specify the relative texture of the recycled paper loaded.
Note: Normal is the factory default setting.
Understanding the printer menus 83
Use To
Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the labels loaded.
Note: Normal is the factory default setting.
Bond Texture
Smooth
Normal
Rough
Specify the relative texture of the bond paper loaded.
Note: Rough is the factory default setting.
Envelope Texture
Smooth
Normal
Rough
Specify the relative texture of the envelopes loaded.
Note: Normal is the factory default setting.
Rough Envelope Texture
Rough
Specify the relative texture of the rough envelopes loaded.
Letterhead Texture
Smooth
Normal
Rough
Specify the relative texture of the letterhead loaded.
Note: Normal is the factory default setting.
Preprinted Texture
Smooth
Normal
Rough
Specify the relative texture of the preprinted paper loaded.
Note: Normal is the factory default setting.
Colored Texture
Smooth
Normal
Rough
Specify the relative texture of the colored paper loaded.
Note: Normal is the factory default setting.
Light Texture
Smooth
Normal
Rough
Specify the relative texture of the paper loaded.
Note: Normal is the factory default setting.
Heavy Texture
Smooth
Normal
Rough
Specify the relative texture of the paper loaded.
Note: Normal is the factory default setting.
Rough/Cotton Texture
Rough
Specify the relative texture of the cotton paper loaded.
Custom [x] Texture
Smooth
Normal
Rough
Specify the relative texture of the custom paper loaded.
Notes:
•Normal is the factory default setting.
•The options appear only if the custom type is supported.
Understanding the printer menus 84
Paper Weight menu
Use To
Plain Weight
Light
Normal
Heavy
Specify the relative weight of the plain paper loaded.
Note: Normal is the factory default setting.
Card Stock Weight
Light
Normal
Heavy
Specify the relative weight of the card stock loaded.
Note: Normal is the factory default setting.
Transparency Weight
Light
Normal
Heavy
Specify the relative weight of the transparencies loaded.
Note: Normal is the factory default setting.
Recycled Weight
Light
Normal
Heavy
Specify the relative weight of the recycled paper loaded.
Note: Normal is the factory default setting.
Labels Weight
Light
Normal
Heavy
Specify the relative weight of the labels loaded.
Note: Normal is the factory default setting.
Bond Weight
Light
Normal
Heavy
Specify the relative weight of the bond paper loaded.
Note: Normal is the factory default setting.
Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the envelope loaded.
Note: Normal is the factory default setting.
Rough Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the rough envelope loaded.
Note: Normal is the factory default setting.
Letterhead Weight
Light
Normal
Heavy
Specify the relative weight of the letterhead loaded.
Note: Normal is the factory default setting.
Preprinted Weight
Light
Normal
Heavy
Specify the relative weight of the preprinted paper loaded.
Note: Normal is the factory default setting.
Understanding the printer menus 85
Use To
Colored Weight
Light
Normal
Heavy
Specify the relative weight of the colored paper loaded.
Note: Normal is the factory default setting.
Light Weight
Light
Specify that the weight of the paper loaded is light.
Heavy Weight
Heavy
Specify that the weight of the paper loaded is heavy.
Rough/Cotton Weight
Light
Normal
Heavy
Specify the relative weight of the cotton or rough paper loaded.
Note: Heavy is the factory default setting.
Custom [x] Weight
Light
Normal
Heavy
Specify the relative weight of the custom paper loaded.
Notes:
•Normal is the factory default setting.
•The options appear only when the custom type is supported.
Paper Loading menu
Use To
Recycled Loading
Duplex
O
Determine and set two‑sided printing for all print jobs that specify
Recycled as the paper type.
Bond Loading
Duplex
O
Determine and set two‑sided printing for all print jobs that specify
Bond as the paper type.
Letterhead Loading
Duplex
O
Determine and set two‑sided printing for all print jobs that specify
Letterhead as the paper type.
Preprinted Loading
Duplex
O
Determine and set two‑sided printing for all print jobs that specify
Preprinted as the paper type.
Colored Loading
Duplex
O
Determine and set two‑sided printing for all print jobs that specify
Colored as the paper type.
Notes:
•Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.
•If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
•O is the factory default setting for all the menus.
Understanding the printer menus 86
Use To
Light Loading
Duplex
O
Determine and set two‑sided printing for all print jobs that specify
Light as the paper type.
Heavy Loading
Duplex
O
Determine and set two‑sided printing for all print jobs that specify
Heavy as the paper type.
Custom [x] Loading
Duplex
O
Determine and set two‑sided printing for all print jobs that specify
Custom [x] as the paper type.
Note: Custom [x] Loading is available only if the custom type is
supported.
Notes:
•Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.
•If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
•O is the factory default setting for all the menus.
Custom Types menu
Use To
Custom Type [x]
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Associate a paper or specialty media type with a Custom Type [x] name.
Notes:
•Paper is the factory default setting for Custom Type [x].
•The specialty media type must be supported in the selected tray or
feeder in order to print from that source.
Recycled
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Cotton
Specify a paper type when the Recycled setting is selected in other menus.
Notes:
•Paper is the factory default setting.
•The Recycled paper type must be supported in the selected tray or
feeder in order to print from that source.
Understanding the printer menus 87
Universal Setup menu
Use To
Units of Measure
Inches
Millimeters
Identify the units of measure.
Notes:
•Inches is the US factory default setting.
•Millimeters is the international factory default setting.
Portrait Width
3–8.5 inches
76–216 mm
Set the portrait width.
Notes:
•If the width exceeds the maximum, then the printer uses the
maximum width allowed.
•8.5 inches is the US factory default setting. You can increase
the width in 0.01‑inch increments.
•216 mm is the international factory default setting. You can
increase the width in 1‑mm increments.
Portrait Height
3–14.17 inches
76–360 mm
Set the portrait height.
Notes:
•If the height exceeds the maximum, then the printer uses the
maximum height allowed.
•14 inches is the US factory default setting. You can increase the
height in 0.01‑inch increments.
•356 mm is the international factory default setting. You can
increase the height in 1‑mm increments.
Feed Direction
Short Edge
Long Edge
Specify the feed direction if the paper can be loaded in either
direction.
Notes:
•Short Edge is the factory default setting.
•Long Edge appears only when the longest edge is shorter than
the maximum width supported in the tray.
Reports menu
Reports menu
Use To
Menu Settings Page Print a report containing information about the paper loaded in trays,
installed memory, total page count, alarms, timeouts, control panel
language, TCP/IP address, status of supplies, status of the network
connection, and other information.
Device Statistics Print a report containing printer statistics, such as supply information and
details about printed pages.
Understanding the printer menus 88
Use To
Network Setup Page Print a report containing information about the network printer settings, such
as the TCP/IP address information.
Note: This menu item appears only in network printers or in printers
connected to print servers.
Profiles List Print a list of profiles stored in the printer.
Note: This menu item appears only when LDSS is enabled.
Print Fonts
PCL Fonts
PostScript Fonts
Print a report of all the fonts available for the printer language currently set
in the printer.
Note: A separate list is available for PCL and PostScript emulations.
Print Directory Print a list of all the resources stored in an optional flash memory card.
Notes:
•Job Buer Size must be set to 100%.
•Make sure the optional flash memory card is installed correctly and
working properly.
•This menu item appears only when an optional flash memory card is
installed.
Asset Report Print a report containing printer asset information, such as serial number
and model name.
Event Log Summary Print a report containing a summary of all logged events.
Network/Ports menu
The menus in this section only appear in network printers or printers connected to print servers.
Active NIC menu
Use To
Active NIC
Auto
[list of available network cards]
Notes:
•Auto is the factory default setting.
•This menu item appears only when an optional network card is installed.
MS312 and MS317 network/ports menu
Standard Network or Network [x] menu
Note: Only active ports appear in this menu. All inactive ports are omitted.
Understanding the printer menus 89
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•If PCL SmartSwitch is disabled, then the printer does not examine
incoming data and it uses the default printer language specified in the
Setup menu.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job requires
it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•If PS SmartSwitch is disabled, then the printer does not examine
incoming data and it uses the default printer language specified in the
Setup menu.
NPA Mode
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting.
•Changing this setting from the control panel and then exiting the menus
causes the printer to restart. The menu selection is then updated.
Network Buer
Disabled
Auto
3KB to [maximum size allowed]
Set the size of the network input buer.
Notes:
•Auto is the factory default setting.
•The value can be changed in 1‑KB increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Network Buer, disable or
reduce the size of the parallel, serial, and USB buers.
•Changing this setting from the control panel and then exiting the menus
causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•Auto is the factory default setting.
•O filters print jobs using the standard protocol.
•On processes raw binary PostScript print jobs.
Understanding the printer menus 90
Use To
Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
Display and set the printer network settings.
Note: The Wireless menu appears only when the printer is connected to a
wireless network.
Reports menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > Reports
•Network/Ports > Network [x] > Network [x] Setup > Reports
Use To
Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP
address.
Wireless menu
Note: This menu is available only in printers connected to a wireless network or printer models that have a
wireless network adapter.
To access the menu, navigate to any of the following:
•Network/Ports > Network [x] > Network [x] Setup > Wireless
Use To
Network Mode
Infrastructure
Ad hoc
Specify the network mode.
Notes:
•Ad hoc is the factory default setting. This configures wireless
connection directly between the printer and a computer.
•Infrastructure lets the printer access a network using an access
point.
Compatibility
802.11b/g
802.11b/g/n
Specify the wireless standard for the wireless network.
Note: The 802.11b/g/n is the factory default setting.
Choose Network Select an available network for the printer to use.
View Signal Quality View the quality of the wireless connection.
View Security Mode View the encryption method for the wireless network.
Understanding the printer menus 91
MS315, MS415, and MS417 network/ports menus
Standard Network or Network [x] menus
Note: Only active ports appear in this menu.
Use To
Energy Ecient Ethernet
Enable
Disable
Set the printer Ethernet connection to a energy‑saving mode.
Note: Enable is the factory default setting.
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When O is used, the printer does not examine incoming data. The
printer uses PostScript emulation if PS SmartSwitch is set to On. It uses
the default printer language specified in the Setup menu if PS
SmartSwitch is set to O.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job requires
it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When O is used, the printer does not examine incoming data. The
printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if PCL SmartSwitch
is set to O.
NPA Mode
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting.
•Changing this setting from the control panel, and then exiting the menus
causes the printer to restart. The menu selection is then updated.
Network Buer
Auto
3KB to [maximum size allowed]
Set the size of the network input buer.
Notes:
•Auto is the factory default setting.
•The value can be changed in 1‑KB increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Network Buer, disable or
reduce the size of the parallel, serial, and USB buers.
•Changing this setting from the control panel and then exiting the menus
causes the printer to restart. The menu selection is then updated.
Understanding the printer menus 92
Use To
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•Auto is the factory default setting.
•O filters print jobs using the standard protocol.
•On processes raw binary PostScript print jobs.
Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
Display and set the printer network settings.
Note: The Wireless menu appears only when the printer is connected to a
wireless network.
Reports menu
Use To
Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP
address.
Wireless menu
Note: This menu is available only in printer models connected to a wireless network.
Use To
Wi‑Fi Protected Setup (WPS)
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
•Start Push Button Method connects the printer to a wireless
network by pressing buttons on both the printer and the
access point (wireless router) within a given period of time.
•Start PIN Method connects the printer to a wireless network by
using a PIN on the printer and entering it into the wireless
settings of the access point.
Enable/Disable WPS Auto‑detection
Enable
Disable
Automatically detect the connection method that an access point
with WPS uses—Start Push Button Method or Start PIN Method.
Note: Disable is the factory default setting.
Network Mode
Infrastructure
Ad hoc
Specify the network mode.
Notes:
•Ad hoc is the factory default setting. This configures wireless
connection directly between the printer and a computer.
•Infrastructure lets the printer access a network using an access
point.
Understanding the printer menus 93
Use To
Compatibility
802.11b/g
802.11 b/g/n
Specify the wireless standard for the wireless network.
Note: The 802.11b/g/n is the factory default setting.
Choose Network Select an available network for the printer to use.
View Signal Quality View the quality of the wireless connection.
View Security Mode View the encryption method for the wireless network.
Network Card menu
Use To
View Card Status
Connected
Disconnected
View the connection status of the network card.
View Card Speed View the speed of an active network card.
Network Address
UAA
LAA
View the network addresses.
Job Timeout
0–255 seconds
Set the amount of time it takes for a network print job to be canceled.
Notes:
•90 seconds is the factory default setting.
•A setting value of 0 disables the timeout.
•If a value of 1–9 is selected, then the setting is saved as 10.
Banner Page
O
On
Enable banner pages.
Note: O is the factory default setting
TCP/IP menu
Note: This menu is available only in network printers or printers connected to print servers.
Use To
Set Hostname Set the host name.
Notes:
•This setting can be changed only from the Embedded Web Server.
•The host name can be up to 15 characters and can be a US‑ASCII or
alphanumeric character, or hyphen.
IP Address View or change the current TCP/IP address.
Note: Manually setting the IP address sets the Enable DHCP and Enable Auto
IP settings to O. It also sets Enable BOOTP and Enable RARP to O on
systems that support BOOTP and RARP.
Understanding the printer menus 94
Use To
Netmask View or change the current TCP/IP netmask.
Gateway View or change the current TCP/IP gateway.
Enable DHCP
On
O
Specify the DHCP address and parameter assignment.
Note: On is the factory default setting.
Enable AutoIP
Ye s
No
Specify the Zero Configuration Networking setting.
Note: Yes is the factory default setting.
Enable FTP/TFTP
Ye s
No
Enable the built-in FTP server, which lets you send files to the printer using File
Transfer Protocol.
Note: Yes is the factory default setting.
Enable HTTP Server
Ye s
No
Enable the built-in Web server (Embedded Web Server). When enabled, the
printer can be monitored and managed remotely using a Web browser.
Note: Yes is the factory default setting.
WINS Server Address View or change the current WINS server address.
Enable DDNS
Ye s
No
View or change the current DDNS setting.
Note: Yes is the factory default setting.
Enable mDNS
Ye s
No
View or change the current mDNS setting.
Note: Yes is the factory default setting.
DNS Server Address View or change the current DNS server address.
Backup DNS Server Address View or change the backup DNS server addresses.
Backup DNS Server Address 2
Backup DNS Server Address 3
Enable HTTPS
Ye s
No
View or change the current HTTPS setting.
Note: Yes is the factory default setting.
IPv6 menu
To access the menu, navigate to any of the following:
•Network/Ports > Standard Network > Standard Network Setup > IPv6
•Network/Ports > Network [x] > Network [x] Setup > IPv6
Note: This menu is available only in network printers or printers connected to print servers.
Understanding the printer menus 95
Use To
Enable IPv6
On
O
Enable Internet Protocol Version Six (IPv6) in the printer.
IPv6 uses bigger numbers to create IP addresses.
Note: On is the factory default setting.
Auto Configuration
On
O
Specify whether or not the network adapter accepts the automatic
IPv6 address configuration entries provided by a router.
Note: On is the factory default setting.
Set Hostname*Set the host name.
Note: The host name is limited to 15 characters, and accepts
US‑ASCII, alphanumeric characters and hyphen only.
View Address*View the current IPv6 addresses.
View Router Address*View the current router address.
Enable DHCPv6
On
O
Enable DHCPv6 in the printer.
Note: On is the factory default setting.
* These settings can be changed only from the Embedded Web Server.
Standard USB menu
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
received through a USB port requires it, regardless of the default printer
language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PostScript emulation if the PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if the PS
SmartSwitch is set to O.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PCL emulation if the PCL SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if the PCL
SmartSwitch is set to O.
Understanding the printer menus 96
Use To
NPA Mode
On
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then process it appropriately.
•The printer automatically restarts when changing the setting from the
printer control panel. The menu selection is then updated.
USB Buer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the USB input buer.
Notes:
•Auto is the factory default setting.
•Disabled turns o job buering.
•The USB buer size value can be changed in 1-KB increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for USB Buer, disable or reduce
the size of the parallel, serial, and network buers.
•The printer automatically restarts when the setting is changed from the
printer control panel. The menu selection is then updated.
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•Auto is the factory default setting.
•On processes raw binary PostScript print jobs.
•O filters print jobs using the standard protocol.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
Understanding the printer menus 97
Standard Parallel menu
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
received through a serial port requires it, regardless of the default printer
language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PostScript emulation if PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if PS SmartSwitch is
set to O.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PCL emulation if PCL SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if PCL SmartSwitch is set to
O.
NPA Mode
On
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting.
•Changing this setting from the control panel and then exiting the menus
causes the printer to restart. The menu selection is then updated.
Parallel Buer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the parallel input buer.
Notes:
•Auto is the factory default setting.
•Disabled turns o job buering. Any print jobs already buered on the
printer hard disk are printed before normal processing resumes.
•The parallel buer size setting can be changed in 1‑KB increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Parallel Buer, disable or
reduce the size of the USB, serial, and network buers.
•Changing this setting from the control panel and then exiting the menus
causes the printer to restart. The menu selection is then updated.
Advanced Status
On
O
Enable bidirectional communication through the parallel port.
Notes:
•On is the factory default setting.
•O disables parallel port negotiation.
Understanding the printer menus 98
Use To
Protocol
Standard
Fastbytes
Specify the parallel port protocol.
Notes:
•Fastbytes is the factory default setting. It provides compatibility with most
existing parallel ports and is the recommended setting.
•Standard tries to resolve parallel port communication problems.
Honor Init
On
O
Determine if the printer honors printer hardware initialization requests from the
computer.
Notes:
•O is the factory default setting.
•The computer requests initialization by activating the Init signal from the
parallel port. Many personal computers activate the Init signal each time
the computer is turned on.
Parallel Mode 2
On
O
Determine if the parallel port data is sampled on the leading or trailing edge of
a strobe.
Note: On is the factory default setting.
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•Auto is the factory default setting.
•O filters print jobs using the standard protocol.
•On processes raw binary PostScript print jobs.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
AppleTalk menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > AppleTalk
•Network/Ports > Network [x] > Network [x] Setup > AppleTalk
Use To
Activate
Ye s
No
Enable or disable AppleTalk support.
Note: No is the factory default setting.
Understanding the printer menus 99
Use To
View Name Show the assigned AppleTalk name.
Note: The AppleTalk name can be changed only from the Embedded
Web Server.
View Address Show the assigned AppleTalk address.
Note: The AppleTalk address can be changed only from the Embedded
Web Server.
Set Zone
[list of zones available on the
network]
Provide a list of AppleTalk zones available on the network.
Note: The default zone for the network is the factory default setting.
SMTP Setup menu
Use To
Primary SMTP Gateway Specify SMTP server gateway and port information.
Note: 25 is the default SMTP gateway port.
Primary SMTP Gateway Port
Secondary SMTP Gateway
Secondary SMTP Gateway Port
SMTP Timeout
5–30
Specify the amount of time in seconds before the server stops trying
to send an e‑mail.
Note: 30 seconds is the factory default setting.
Reply Address Specify a reply address of up to 128 characters in the e-mail sent by
the printer.
Use SSL
Disabled
Negotiate
Required
Set the printer to use SSL for increased security when connecting to
the SMTP server.
Notes:
•Disabled is the factory default setting.
•When the Negotiate setting is used, the SMTP server
determines if SSL will be used.
SMTP Server Authentication
No authentication required
Login/Plain
CRAM‑MD5
Digest‑MD5
NTLM
Kerberos 5
Specify the type of user authentication required for printing
privileges.
Note: “No authentication required” is the factory default setting.
Understanding the printer menus 100
Use To
Device‑Initiated E‑mail
None
Use Device SMTP Credentials
Specify what credentials will be used when communicating to the
SMTP server. Some SMTP servers require credentials to send an e-
mail.
Notes:
•None is the factory default setting for Device‑Initiated E‑mail.
•Device Userid and Device Password are used to log in to the
SMTP server when Use Device SMTP Credentials is selected.
Device Userid
Device Password
Security menu
MS315, MS415, and MS417 security menu
Confidential Print menu
Use To
Max Invalid PIN
O
2–10
Limit the number of times an invalid PIN can be entered.
Note: Once the limit is reached, the print jobs for that user name and PIN are
deleted.
Confidential Job Expiration
O
1 hour
4 hours
24 hours
1 week
Limit the amount of time a confidential print job stays in the printer before it is deleted.
Notes:
•If the Confidential Job Expiration setting is changed while confidential print jobs
reside in the printer RAM, then the expiration time for those print jobs does not
change to the new default value.
•If the printer is turned o, then all confidential jobs held in the printer RAM are
deleted.
Repeat Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs.
Verify Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs needing verification.
Note: O is the factory default setting.
Understanding the printer menus 101
Use To
Reserve Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs for printing at a later time.
Note: O is the factory default setting.
Security Audit Log menu
Use To
Delete Log
Delete now
Do not delete
Specify whether or not audit logs are deleted.
Note: Delete now is the factory default setting.
Configure Log
Enable Audit
Yes
No
Enable Remote Syslog
No
Yes
Remote Syslog Facility
0–23
Severity of events to log
0–7
Specify how and whether or not audit logs are created.
Notes:
•Enable Audit determines if events are recorded in the secure audit log
and remote syslog. No is the factory default setting.
•Enable Remote Syslog determines if logs are sent to a remote server. No
is the factory default setting.
•Remote Syslog Facility determines the value used to send logs to the
remote syslog server. 4 is the factory default setting.
•If the security audit log is activated, then the severity value of each event
is recorded. 4 is the factory default setting.
Set Date and Time menu
Use To
Current Date and Time View the current date and time settings for the printer.
Note: The date and time are set in YYYY‑MM‑DD HH:MM format.
Manually Set Date and Time
[input date/time]
Enter the date and time.
Note: Setting the date and time using this menu automatically sets Enable
NTP to O.
Time Zone
[list of time zones]
Select the time zone.
Note: GMT is the factory default setting.
Automatically observe DST
On
O
Set the printer to use the applicable daylight saving time (DST) start and end
times associated with the printer Time Zone setting.
Note: On is the factory default setting.
Understanding the printer menus 102
Use To
Enable NTP
On
O
Enable Network Time Protocol, which synchronizes the clocks of devices on a
network.
Notes:
•On is the factory default setting.
•Enable NTP is automatically set to O if you manually set the date and
time.
Settings menu
MS312 and MS317 general settings
General Settings menu
Use To
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Set the language of the text appearing on the display.
Show Supply Estimates
Show estimates
Do not show estimates
View the estimates of the supplies on the control panel,
Embedded Web Server, menu settings, and device statistics
reports.
Understanding the printer menus 103
Use To
Eco-Mode
O
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
Note: O is the factory default setting. This resets the printer
to its factory default settings.
Quiet Mode
O
On
Minimize the printer noise.
Note: O is the factory default setting.
Run Initial setup
Ye s
No
Run the setup wizard.
Paper Sizes
US
Metric
Specify the unit of measurement for paper sizes.
Notes:
•US is the factory default setting.
•The initial setting is determined by your country or
region selection in the initial setup wizard.
Timeouts
Sleep Mode
Disabled
1–120
Set the amount of time in minutes the printer waits after a job
is printed before it goes into a reduced power state.
Notes:
•20 is the factory default setting.
•Disabled appears only when Energy Conserve is set to
O.
•The maximum amount of time is increased to 240
minutes when Energy Conserve is set to O.
•Lower settings conserve more energy, but may require
longer warm‑up times.
•Select a high setting if the printer is in constant use.
Under most circumstances, this keeps the printer ready
to print with minimum warm‑up time.
Timeouts
Print with Display O
Allow printing with display o
Display on when printing
Print a job with the display turned o.
Note: Display on when printing is the factory default setting.
Timeouts
Hibernate Timeout
Disabled
1–3 hours
6 hours
1–3 days
1–2 weeks
1 month
Set the amount of time the printer waits before it enters
Hibernate mode.
Note: 3 days is the factory default setting.
Understanding the printer menus 104
Use To
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate
Set the printer to Hibernate mode even if there is an active
Ethernet connection.
Note: Do Not Hibernate is the factory default setting.
Timeouts
Screen Timeout
15–300
Set the amount of time in seconds before returning the control
panel to a Ready state.
Note: 30 is the factory default setting.
Timeouts
Print Timeout
Disabled
1–255
Set the amount of time in seconds the printer waits to receive
an end‑of‑job message before canceling the rest of the job.
Notes:
•90 is the factory default setting.
•When the timer expires, any partially printed page still in
the printer is printed, and then the printer checks to see
if any new print jobs are waiting.
•Print Timeout is available only when using PCL
emulation. This setting has no eect on PostScript
emulation print jobs.
Timeouts
Wait Timeout
Disabled
15–65535
Set the amount of time in seconds the printer waits for
additional data before canceling a print job.
Note: 40 is the factory default setting.
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Max Auto Reboots
1–20
Set the printer to restart when an error occurs.
Notes:
•Reboot always is the factory default setting for Auto
Reboot.
•2 is the factory default setting for Max Auto Reboots.
Print Recovery
Auto Continue
Disabled
5–255
Let the printer automatically continue printing from certain
oine situations when these are not resolved within the
specified time period.
Note: Disabled is the factory default setting.
Print Recovery
Jam Recovery
On
O
Auto
Specify whether the printer reprints jammed pages.
Note: Auto is the factory default setting. The printer reprints
jammed pages unless the memory required to hold the
pages is needed for other printer tasks.
Understanding the printer menus 105
Use To
Print Recovery
Jam Assist
On
O
Set the printer to automatically check for jammed paper.
Notes:
•On is the factory default setting. This sets the printer to
automatically dump blank pages or partially printed
pages to the standard bin after a jammed page has been
cleared.
•O requires the user to remove all pages from all
possible jam locations.
Print Recovery
Page Protect
O
On
Successfully print a page that may not have printed otherwise.
Notes:
•O is the factory default setting. This prints a partial
page when there is not enough memory to print the
whole page.
•On sets the printer to process the whole page so that
the entire page prints.
Press Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a short
press of the Sleep button.
Note: Sleep is the factory default setting.
Press and Hold Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a long
press of the Sleep button.
Note: Do nothing is the factory default setting.
Factory Defaults
Do Not Restore
Restore Now
Use the printer factory default settings except the
Network/Ports menu settings.
Notes:
•Do Not Restore is the factory default setting.
•Restore Now deletes all downloads stored in RAM.
Downloads stored in the flash memory are not aected.
Custom Home Message
O
IP Address
Hostname
Contact Name
Location
Zero Configuration Name
Custom Text 1
Select a custom home message that appears as an alternating
display of the printer status.
Note: O is the factory default setting.
Understanding the printer menus 106
MS315, MS415, and MS417 general settings
General Settings menu
Use To
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Set the language of the text appearing on the display.
Note: Not all languages are available for all models. You may
need to install special hardware for some languages.
Show Supply Estimates
Show estimates
Do not show estimates
View the estimates of the supplies on the control panel,
Embedded Web Server, menu settings, and device statistics
reports.
Eco-Mode
O
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
Notes:
•O is the factory default setting. This setting resets the
printer to its factory default settings.
•When setting Eco‑Mode to Energy or Paper,
performance may be aected, but print quality is not.
Quiet Mode
O
On
Minimize the printer noise.
Note: O is the factory default setting.
Run Initial setup
Ye s
No
Run the setup wizard.
Understanding the printer menus 107
Use To
Paper Sizes
US
Metric
Specify the unit of measurement for paper sizes.
Notes:
•US is the factory default setting.
•The initial setting is determined by your country or
region selection in the initial setup wizard.
Home screen customization
Change Language
Search Held Jobs
Held Jobs
USB Drive
Change the icons that appear on the home screen.
For each icon, select from the following options:
Display
Do not display
Alarms1
Alarm Control
Cartridge Alarm
Set an alarm when the printer requires user intervention.
For each alarm type, select from the following options:
O
Single
Continuous
Notes:
•Single is the factory default setting for Alarm Control.
•O is the factory default setting for Cartridge Alarm.
•Continuous repeats three beeps every 10 seconds.
Timeouts
Sleep Mode
Disabled
1–120
Set the amount of time in minutes the printer waits after a job
is printed before it goes into a reduced power state.
Notes:
•20 is the factory default setting.
•Disabled appears only when Energy Conserve is set to
O.
•Lower settings conserve more energy, but may require
longer warm‑up times.
•Select a high setting if the printer is in constant use.
Under most circumstances, this keeps the printer ready
to print with minimum warm‑up time.
Timeouts
Print with Display O
Allow printing with display o
Display on when printing
Print a job with the display turned o.
Note: Display on when printing is the factory default setting.
Understanding the printer menus 108
Use To
Timeouts
Hibernate Timeout
Disabled
20 minutes
1–3 hours
6 hours
1–3 days
1–2 weeks
1 month
Set the amount of time the printer waits before it enters
Hibernate mode.
Note: 3 days is the factory default setting.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate
Set the printer to Hibernate mode even if there is an active
Ethernet or fax connection.
Note: Hibernate is the factory default setting.
Timeouts
Screen Timeout
15–300
Set the amount of time in seconds before returning the control
panel to a Ready state.
Note: 30 is the factory default setting.
Timeouts
Print Timeout
Disabled
1–255
Set the amount of time in seconds the printer waits to receive
an end‑of‑job message before canceling the rest of the print
job.
Notes:
•90 is the factory default setting.
•When the timer expires, any partially printed page still in
the printer is printed, and then the printer checks for new
print jobs in the print queue.
•Print Timeout is available only when using PCL
emulation. This has no eect on PostScript emulation
print jobs.
Timeouts
Wait Timeout
Disabled
15–65535
Set the amount of time in seconds the printer waits for more
data before canceling a print job.
Notes:
•40 is the factory default setting.
•Wait Timeout is available only when the printer is using
PostScript emulation. This setting has no eect on PCL
emulation print jobs.
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Set the printer to restart when an error occurs.
Note: Reboot always is the factory default setting.
Error Recovery
Max Auto Reboots
1–20
Determine the number of automatic reboots the printer can
perform.
Note: 2 is the factory default setting.
Understanding the printer menus 109
Use To
Print Recovery
Auto Continue
Disabled
5–255 sec
Let the printer automatically continue printing from certain
oine situations when these are not resolved within the
specified time period.
Note: Disabled is the factory default setting.
Print Recovery
Jam Recovery
On
O
Auto
Specify whether the printer reprints jammed pages.
Note: Auto is the factory default setting. The printer reprints
jammed pages unless the memory required to hold the
pages is needed for other printer tasks.
Print Recovery
Jam Assist
On
O
Set the printer to check for jammed paper automatically.
Note: On is the factory default setting.
Print Recovery
Page Protect
O
On
Successfully print a page that may not have printed otherwise.
Notes:
•O is the factory default setting. This prints a partial
page when there is not enough memory to print the
whole page.
•On sets the printer to print the entire page.
Information Sent to Lexmark
Supplies and Page Usage (Anonymous)
On
O
Send anonymous device usage information to Lexmark.
Note: The default value depends on the selection made
during initial setup.
Information Sent to Lexmark
Device Performance (Anonymous)
On
O
Send anonymous device function and error information to
Lexmark.
Note: The default value depends on the selection made
during initial setup.
Information Sent to Lexmark
Start Send
Stop Send
Set the time for sending anonymous information to Lexmark.
Press Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a short
press of the Sleep button.
Note: Sleep is the factory default setting.
Press and Hold Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a long
press of the Sleep button.
Note: Do nothing is the factory default setting.
Understanding the printer menus 110
Use To
Factory Defaults
Do Not Restore
Restore Now
Restore the printer factory default settings.
Notes:
•Do Not Restore is the factory default setting.
•Restore Now returns all printer settings to the factory
default settings except Network/Ports menu settings. All
downloads stored in the RAM are deleted. Downloads
stored in the flash memory or on a hard disk are not
aected.
Export Configuration File1
Export
Export configuration files to a flash drive.
Print Settings
Setup menu
Use To
Printer Language
PCL Emulation
PS Emulation
Set the default printer language.
Notes:
•PCL Emulation is the factory default setting.
•PostScript emulation uses a PostScript interpreter for
processing print jobs.
•PCL Emulation uses a PCL interpreter for processing
print jobs.
•Setting a printer language default does not prevent a
software program from sending print jobs that use
another printer language.
Print Area
Normal
Whole Page
Set the logical and physical printable area.
Notes:
•Normal is the factory default setting. When attempting to
print data on the non‑printable area defined by the
Normal setting, the printer clips the image at the
boundary.
•Whole Page allows the image to be moved into the
non‑printable area defined by the Normal setting. This
setting aects only pages printed using a PCL 5
interpreter and has no eect on pages printed using the
PCL XL or PostScript interpreter.
Understanding the printer menus 111
Use To
Download Target
RAM
Flash
Set the storage location for downloads.
Notes:
•RAM is the factory default setting. Storing downloads in
the RAM is temporary.
•Storing downloads in a flash memory places them in
permanent storage. Downloads remain in the flash
memory even when the printer is turned o.
•This menu item appears only when an optional flash
memory is installed.
Resource Save
On
O
Specify how the printer handles temporary downloads, such
as fonts and macros stored in the RAM, when the printer
receives a print job that requires more than the available
memory.
Notes:
•O is the factory default setting. O sets the printer to
retain downloads only until memory is needed.
Downloads are deleted in order to process print jobs.
•On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory Full [38] appears on the
printer display, but downloads are not deleted.
Finishing menu
Use To
Sides (Duplex)
1 sided
2 sided
Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Notes:
•“1 sided” is the factory default setting.
•You can set two‑sided printing from the software program.
For Windows users:
1Click File > Print.
2Click Properties, Preferences, Options, or Setup.
For Macintosh users:
1Choose File > Print.
2Adjust the settings from the print dialog and pop‑up menus.
Duplex Binding
Long Edge
Short Edge
Define the way two‑sided pages are bound and printed.
Notes:
•Long Edge is the factory default setting. Long Edge binds pages along
their long edge (left edge for portrait and top edge for landscape).
•Short Edge binds pages along their short edge (top edge for portrait and
left edge for landscape).
Understanding the printer menus 112
Use To
Copies
1–999
Specify the default number of copies for each print job.
Note: 1 is the factory default setting.
Blank Pages
Do Not Print
Print
Specify whether to insert blank pages in a print job.
Note: Do Not Print is the factory default setting.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Note: “(1,2,3) (1,2,3)” is the factory default setting.
Separator Sheets
O
Between Copies
Between Jobs
Between Pages
Specify whether to insert blank separator sheets.
Notes:
•O is the factory default setting.
•Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to (1,1,1) (2,2,2). If Collate is set to (1,2,3) (1,2,3), then a blank
page is inserted between each set of printed pages, such as after all
page 2's and after all page 3's.
•Between Jobs inserts a blank sheet between print jobs.
•Between Pages inserts a blank sheet between each page of a print job.
This setting is useful when printing transparencies or when inserting
blank pages in a document.
Separator Source
Tray [x]
Multi‑Purpose Feeder
Specify the paper source for separator sheets.
Note: Tray 1 (standard tray) is the factory default setting.
Paper Saver
O
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Print multiple‑page images on one side of a paper.
Notes:
•O is the factory default setting.
•The number selected is the number of page images that will print per
side.
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using Paper Saver.
Notes:
•Horizontal is the factory default setting.
•Positioning depends on the number of page images and whether they
are in portrait or landscape orientation.
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Note: Auto is the factory default setting. The printer chooses between
portrait and landscape.
Understanding the printer menus 113
Use To
Paper Saver Border
None
Solid
Print a border when using Paper Saver.
Note: None is the factory default setting.
Quality menu
Use To
Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q
Specify the printed output resolution in dots per inch.
Note: 600 dpi is the factory default setting.
Pixel Boost
O
Fonts
Horizontally
Vertically
Both directions
Enable more pixels to print in clusters for clarity, in order to enhance images
horizontally or vertically, or to enhance fonts.
Note: O is the factory default setting.
Toner Darkness
1–10
Lighten or darken the printed output.
Notes:
•8 is the factory default setting.
•Selecting a smaller number can help conserve toner.
Enhance Fine Lines
On
O
Enable a print mode preferable for files such as architectural drawings, maps,
electrical circuit diagrams, and flow charts.
Notes:
•O is the factory default setting.
•You can set this option from the printer software. For Windows users, click
File > Print, and then click Properties, Preferences, Options, or Setup. For
Macintosh users, choose File > Print, and then adjust the settings from the
Print dialog and context menus.
•To set this option using the Embedded Web Server, type the network printer
IP address in the Web browser address field.
Gray Correction
Auto
O
Automatically adjust the contrast enhancement applied to images.
Note: Auto is the factory default setting.
Brightness
‑6 to 6
Adjust the printed output either by lightening or darkening it. You can conserve
toner by lightening the output.
Note: 0 is the factory default setting.
Contrast
0–5
Adjust the contrast of printed objects.
Note: 0 is the factory default setting.
Understanding the printer menus 114
XPS menu
Use To
Print Error Pages
O
On
Print a page containing information on errors, including XML markup errors.
Note: O is the factory default setting.
PostScript menu
Use To
Print PS Error
On
O
Print a page containing the PostScript error.
Note: O is the factory default setting.
Lock PS Startup Mode
On
O
Disable the SysStart file.
Note: O is the factory default setting.
Font Priority
Resident
Flash
Establish the font search order.
Notes:
•Resident is the factory default setting.
•This menu item is available only when a formatted flash memory card
is installed and operating properly.
•Make sure the flash memory card is not read/write‑, write‑, or
password‑protected.
•Job Buer Size must not be set to 100%.
MS312 and MS317 print settings
Utilities menu
Use To
Format Flash
Ye s
No
Format the flash memory.
Warning—Potential Damage: Do not turn o the printer while the flash
memory is being formatted.
Notes:
•Flash memory refers to the memory added by installing a flash memory
card in the printer.
•Yes deletes all data stored in the flash memory.
•No cancels the format request.
•The flash memory option card must not be read/write‑ or write‑protected.
•This menu item appears only when a non‑defective flash memory card is
installed.
Understanding the printer menus 115
Use To
Activate Hex Trace Isolate the source of a print job problem.
Notes:
•When activated, all data sent to the printer is printed in hexadecimal and
character representation, and control codes are not executed.
•To exit or deactivate Hex Trace, restart the printer.
Coverage Estimator
O
On
Provide an estimate of the percentage coverage of toner on a page. The
estimate is printed on a separate page at the end of each print job.
Note: O is the factory default setting.
PCL Emul menu
Use To
Font Source
Resident
Download
Flash
All
Specify the set of fonts used by the Font Name menu.
Notes:
•Resident is the factory default setting. This shows the factory default
set of fonts downloaded in the RAM.
•Download shows all the fonts downloaded in the RAM.
•Flash shows all fonts resident in that option. The optional flash
memory card must be properly formatted and cannot be read/write‑,
write‑, or password‑protected.
•All shows the fonts available to any option.
Font Name
Courier 10
Identify a specific font and the option where it is stored.
Note: Courier 10 is the factory default setting. This shows the font name,
font ID, and the storage location in the printer. The font source
abbreviation is R for Resident, F for Flash, and D for Download.
Symbol Set
10U PC‑8
12U PC‑850
Specify the symbol set for each font name.
Notes:
•10U PC‑8 is the U.S. factory default setting. 12U PC‑850 is the
international factory default setting.
•A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the dierent
languages or specific program, such as math symbols for scientific
text. Only the supported symbol sets are shown.
PCL Emulation Settings
Point Size
1.00–1008.00
Change the point size for scalable typographic fonts.
Notes:
•12 is the factory default setting.
•Point size refers to the height of the characters in the font. One point
equals approximately 0.014 inch.
•Point sizes can be increased or decreased in 0.25‑point increments.
Understanding the printer menus 116
Use To
PCL Emulation Settings
Pitch
0.08–100
Specify the font pitch for scalable monospaced fonts.
Notes:
•10 is the factory default setting.
•Pitch refers to the number of fixed‑space characters per inch (cpi).
•Pitch can be increased or decreased in 0.01‑cpi increments.
•For nonscalable monospaced fonts, the pitch appears on the display
but it cannot be changed.
PCL Emulation Settings
Orientation
Portrait
Landscape
Specify the orientation of text and graphics on the page.
Notes:
•Portrait is the factory default setting. Portrait prints text and graphics
parallel to the short edge of the page.
•Landscape prints text and graphics parallel to the long edge of the
page.
PCL Emulation Settings
Lines per Page
1–255
Specify the number of lines that print on each page.
Notes:
•60 is the US factory default setting. 64 is the international default
setting.
•The printer sets the amount of space between each line based on
the Lines per Page, Paper Size, and Orientation settings. Select the
Paper Size and Orientation you want before setting Lines per Page.
PCL Emulation Settings
A4 Width
198 mm
203 mm
Set the printer to print on A4‑size paper.
Notes:
•198 mm is the factory default setting.
•The 203‑mm setting sets the width of the page to allow printing of
eighty 10‑pitch characters.
PCL Emulation Settings
Auto CR after LF
On
O
Specify whether the printer automatically performs a carriage return (CR)
after a line feed (LF) control command.
Note: O is the factory default setting.
PCL Emulation Settings
Auto LF after CR
On
O
Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.
Note: O is the factory default setting.
Understanding the printer menus 117
Use To
Tray Renumber
Assign MP Feeder
O
None
0–199
Assign Tray [x]
O
None
0–199
Assign Manual Paper
O
None
0–199
Assign Manual Envelope
O
None
0–199
Configure the printer to work with printer software or programs that use
dierent source assignments for trays and feeders.
Notes:
•O is the factory default setting.
•None cannot be selected. It is only displayed when it is selected by
the PCL 5 interpreter. It also ignores the Select Paper Feed
command.
•0–199 allows a custom setting to be assigned.
Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T1 Default = 4
T1 Default = 5
T1 Default = 20
T1 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3
Display the factory default setting assigned to each tray or feeder.
Tray Renumber
Restore Defaults
Yes
No
Restore all tray and feeder assignments to their factory default settings.
MS315, MS415, MS417 print settings
Job Accounting menu
Note: This menu item appears only when an optional flash memory card is installed.
Use To
Job Accounting Log
O
On
Determine and set if the printer creates a log of the print jobs it receives.
Note: O is the factory default setting.
Understanding the printer menus 118
Use To
Job Accounting Utilities Print and delete log files or export them to a flash drive.
Accounting Log Frequency
Daily
Weekly
Monthly
Determine and set how often a log file is created.
Note: Monthly is the factory default setting.
Log Action at End of Frequency
None
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Determine and set how the printer responds when the frequency threshold
expires.
Note: None is the factory default setting.
Log Near Full Level
O
1–49 for optional flash memory
cards
Specify the maximum size of the log file before the printer executes the Log
Action at Near Full.
Note: 5 is the factory default setting.
Log Action at Near Full
None
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Determine and set how the printer responds when the flash memory is nearly
full.
Notes:
•None is the factory default setting.
•The value defined in Log Near Full Level determines when this action is
triggered.
Log Action at Full
None
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Determine and set how the printer responds when flash memory usage reaches
the maximum limit (100MB).
Note: None is the factory default setting.
URL to Post Logs Determine and set where the printer posts job accounting logs.
E‑mail Address to Send Logs Specify the e‑mail address to which the device sends job accounting logs.
Log File Prefix Specify the prefix you want for the log file name.
Note: The current host name defined in the TCP/IP menu is used as the
default log file prefix.
Understanding the printer menus 119
Utilities menu
Use To
Format Flash
Ye s
No
Format the flash memory.
Warning—Potential Damage: Do not turn o the printer while the flash
memory is being formatted.
Notes:
•Yes deletes all data stored in flash memory.
•No cancels the format request.
•Flash memory refers to the memory added by installing a flash memory
card in the printer.
•The flash memory option card must not be read/write‑ or write‑protected.
•This menu item appears only when a non‑defective flash memory card is
installed.
Activate Hex Trace Isolate the source of a print job problem.
Notes:
•When activated, all data sent to the printer is printed in hexadecimal and
character representation, and control codes are not executed.
•To exit or deactivate Hex Trace, restart the printer.
Coverage Estimator
O
On
Provide an estimate of the percentage coverage of toner on a page. The
estimate is printed on a separate page at the end of each print job.
Note: O is the factory default setting.
PDF menu
Use To
Scale to Fit
Ye s
No
Scale page content to fit the selected paper size.
Note: No is the factory default setting.
Annotations
Do Not Print
Print
Print annotations in a PDF.
Note: Do Not Print is the factory default setting.
Understanding the printer menus 120
PCL Emul menu
Use To
Font Source
Resident
Download
Flash
All
Specify the set of fonts used by the Font Name menu.
Notes:
•Resident is the factory default setting. This shows the factory default
set of fonts downloaded in the RAM.
•Download shows all the fonts downloaded in the RAM.
•Flash shows all fonts resident in that option. The optional flash
memory card must be properly formatted and cannot be read/write‑,
write‑, or password‑protected.
•All shows the fonts available to any option.
Font Name
Courier 10
Identify a specific font and the option where it is stored.
Note: Courier 10 is the factory default setting. Courier 10 shows the font
name, font ID, and the storage location in the printer. The font source
abbreviation is R for Resident, F for Flash, and D for Download.
Symbol Set
10U PC‑8
12U PC‑850
Specify the symbol set for each font name.
Notes:
•10U PC‑8 is the U.S. factory default setting. 12U PC‑850 is the
international factory default setting.
•A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the dierent
languages or specific program, such as math symbols for scientific
text. Only the supported symbol sets are shown.
PCL Emulation Settings
Point Size
1.00–1008.00
Change the point size for scalable typographic fonts.
Notes:
•12 is the factory default setting.
•Point size refers to the height of the characters in the font. One point
equals approximately 0.014 inch.
•Point sizes can be increased or decreased in 0.25‑point increments.
PCL Emulation Settings
Pitch
0.08–100
Specify the font pitch for scalable monospaced fonts.
Notes:
•10 is the factory default setting.
•Pitch refers to the number of fixed‑space characters per inch (cpi).
•Pitch can be increased or decreased in 0.01‑cpi increments.
•For non‑scalable monospaced fonts, the pitch appears on the
display but it cannot be changed.
PCL Emulation Settings
Orientation
Portrait
Landscape
Specify the orientation of text and graphics on the page.
Notes:
•Portrait is the factory default setting. Portrait prints text and graphics
parallel to the short edge of the page.
•Landscape prints text and graphics parallel to the long edge of the
page.
Understanding the printer menus 121
Use To
PCL Emulation Settings
Lines per Page
1–255
Specify the number of lines that print on each page.
Notes:
•60 is the U.S. factory default setting. 64 is the international default
setting.
•The printer sets the amount of space between each line based on
the Lines per Page, Paper Size, and Orientation settings. Select the
Paper Size and Orientation you want before setting Lines per Page.
PCL Emulation Settings
A4 Width
198 mm
203 mm
Set the printer to print on A4‑size paper.
Notes:
•198 mm is the factory default setting.
•The 203‑mm setting sets the width of the page to allow printing of
eighty 10‑pitch characters.
PCL Emulation Settings
Auto CR after LF
On
O
Specify whether the printer automatically performs a carriage return (CR)
after a line feed (LF) control command.
Note: O is the factory default setting.
PCL Emulation Settings
Auto LF after CR
On
O
Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.
Note: O is the factory default setting.
Tray Renumber
Assign Multipurpose Feeder
O
None
0–199
Assign Tray [x]
O
None
0–199
Assign Manual Paper
O
None
0–199
Assign Manual Envelope
O
None
0–199
Configure the printer to work with printer software or programs that use
dierent source assignments for trays and feeders.
Notes:
•O is the factory default setting.
•None cannot be selected. It is only displayed when it is selected by
the PCL 5 interpreter. It also ignores the Select Paper Feed
command.
•0–199 allows a custom setting to be assigned.
Understanding the printer menus 122
Use To
Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T2 Default = 4
T3 Default = 5
T4 Default = 20
T5 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3
Display the factory default setting assigned to each tray or feeder.
Tray Renumber
Restore Defaults
Yes
No
Restore all tray and feeder assignments to their factory default settings.
HTML menu
Use To
Font Name
Albertus MT
Antique Olive
Apple Chancery
Arial MT
Avant Garde
Bodoni
Bookman
Chicago
Clarendon
Cooper Black
Copperplate
Coronet
Courier
Eurostile
Garamond
Geneva
Gill Sans
Goudy
Helvetica
Hoefler Text
Intl CG Times
Intl Courier
Intl Univers
Joanna MT
Letter Gothic
Lubalin Graph
Marigold
MonaLisa Recut
Monaco
New CenturySbk
New York
Optima
Oxford
Palatino
StempelGaramond
Tay
Times
TimesNewRoman
Univers
Zapf Chancery
NewSansMTCS
NewSansMTCT
New SansMTJA
NewSansMTKO
Set the default font for HTML documents.
Note: The Times font is used in HTML documents that do
not specify a font.
Understanding the printer menus 123
Use To
Font Size
1–255 pt
Set the default font size for HTML documents.
Notes:
•12 pt is the factory default setting.
•Font size can be increased in 1‑point increments.
Scale
1–400%
Scale the default font for HTML documents.
Notes:
•100% is the factory default setting.
•Scaling can be increased in 1% increments.
Orientation
Portrait
Landscape
Set the page orientation for HTML documents.
Note: Portrait is the factory default setting.
Margin Size
8–255 mm
Set the page margin for HTML documents.
Notes:
•19 mm is the factory default setting.
•Margin size can be increased in 1‑mm increments.
Backgrounds
Do Not Print
Print
Specify whether to print backgrounds on HTML documents.
Note: Print is the factory default setting.
Image menu
Use To
Auto Fit
On
O
Select the optimal paper size, scaling, and orientation.
Note: On is the factory default setting. It overrides scaling and orientation
settings for some images.
Invert
On
O
Invert bitonal monochrome images.
Notes:
•O is the factory default setting.
•This setting does not apply to GIF or JPEG images.
Scaling
Anchor Top Left
Best Fit
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Scale the image to fit the selected paper size.
Notes:
•Best Fit is the factory default setting.
•When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Understanding the printer menus 124
Use To
Orientation
Portrait
Landscape
Reverse Portrait
Reverse Landscape
Set the image orientation.
Note: Portrait is the factory default setting.
MS315, MS415, and MS417 help menu
Help menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information
about using the printer and performing printing tasks.
English, French, German, and Spanish translations are stored in the printer. Other translations are available at
http://support.lexmark.com.
Use To
Print All Guides Print all the guides.
Print Quality Print information about solving print quality issues.
Printing Guide Print information about loading paper and other specialty media.
Media Guide Print a list of the paper sizes supported in trays and feeders.
Print Defects Guide Print information about resolving print defects.
Menu Map Print a list of the printer control panel menus and settings.
Information Guide Print a guide in locating additional information.
Connection Guide Print information about connecting the printer locally (USB) or to a network.
Moving Guide Print instructions for safely moving the printer.
Supplies Guide Print part numbers for ordering supplies.
Understanding the printer menus 125
Clearing jams
Avoiding jams
Load paper properly
•Make sure that the paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
1
1
•Do not load or remove a tray while the printer is printing.
•Do not load too much paper. Make sure that the stack height is below the maximum paper fill indicator.
•Do not slide paper into the tray. Load paper as shown in the illustration.
•Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or
envelopes.
•Push the tray firmly into the printer after loading paper.
Clearing jams 126
Use recommended paper
•Use only recommended paper or specialty media.
•Do not load paper that is wrinkled, creased, damp, bent, or curled.
•Flex, fan, and align the paper edges before loading.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same tray.
•Make sure that the paper size and type are set correctly on the computer or printer control panel.
•Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
•When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints
after a jammed page has been cleared. Check your printed output for blank pages.
•When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1Standard bin
2Multipurpose feeder
3Tray 1
4Tray [x]
5Front door
6Rear door
Clearing jams 127
Paper jam in the front door
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1Open the front door.
2Remove the toner cartridge.
3Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Clearing jams 128
Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit.
Doing so may aect the quality of future print jobs.
4Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5Insert the imaging unit.
Note: Use the arrows inside the printer as guides.
6Insert the toner cartridge.
Clearing jams 129
7Close the front door.
8From the control panel, press .
Paper jam in the rear door
1Open the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Close the rear door.
4From the control panel, press .
Clearing jams 130
Paper jam in the standard bin
1Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2From the control panel, press .
Paper jam in the duplex unit
1Remove the tray.
1
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Insert the tray.
Clearing jams 131
Paper jam in trays
1Remove the tray.
1
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Insert the tray.
4From the control panel, press .
Paper jam in the multipurpose feeder
1Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 132
2From the control panel, press .
Clearing jams 133
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Cleaning the printer
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
Notes:
•Perform this task after every few months.
•Damage to the printer caused by improper handling is not covered by the printer warranty.
1Turn o the printer, and then unplug the power cord from the electrical outlet.
2Remove paper from the standard bin and multipurpose feeder.
3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4Wipe the outside of the printer with a damp, soft, lint‑free cloth.
Notes:
•Do not use household cleaners or detergents, as they may damage the finish of the printer.
•Make sure that all areas of the printer are dry after cleaning.
5Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
Checking the status of parts and supplies
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Device Status.
Maintaining the printer 134
Using the control panel
Depending on your printer model, navigate to either of the following:
• > Reports > > Device Statistics >
Note: You can view the status of parts and supplies in the “Supply Information” section of the pages
printed.
• > Status/Supplies > > View Supplies >
Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy
may vary significantly and is dependent on many factors, such as actual document content, print quality settings,
and other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption
is dierent from the historical printing consumption. Consider the variable level of accuracy before purchasing
or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial
estimates assume future supplies consumption based on the International Organization for Standardization*
test methods and page content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.
Ordering parts and supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized
supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where
you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. Use
of third-party supplies or parts can aect warranty coverage. Damage caused by the use of third-party supplies
or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and
parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage
beyond the intended life may damage your Lexmark printer or its associated components.
Ordering toner cartridges
Notes:
•The estimated cartridge yield is based on the ISO/IEC 19752 standard.
•Extremely low print coverage for extended periods of time may reduce the actual yield.
Maintaining the printer 135
MS312, MS315, and MS415 Return program cartridges
Item United States
and Canada
European
Economic
Area (EEA+)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Latin America
Distribution
(LAD)
Rest of Asia
Pacific (RoAP)
Australia and
New Zealand
(ANZ)
Toner
cartridge
50F1000 50F2000 50F5000 50F4000 50F3000 50F3000
High yield
toner cartridge
50F1H00 51F2H00 51F5H00 50F4H00 50F3H00 50F3H00
Extra high
yield toner
cartridge*
50F1X00 50F2X00 50F5X00 50F4X00 50F3X00 50F3X00
* This supply is supported only in MS415 printer model.
For more information on countries located in each region, go to www.lexmark.com/regions.
MS312, MS315, and MS415 Regular cartridges
Item Worldwide
High yield toner cartridge 51F0HA0
Extra high yield toner cartridge* 50F0XA0
* This supply is supported only in MS415 printer model.
For more information on countries located in each region, go to www.lexmark.com/regions.
MS317 and MS417 Return program cartridges
Item United States
and Canada
European
Economic
Area (EEA+)
Rest of
Europe,
Middle East,
and Africa
(RoEMEA)
Latin America
Distribution
(LAD)
Rest of Asia
Pacific (RoAP)
Australia and
New Zealand
(ANZ)
Toner
cartridge
51B1000 51B2000 51B5000 51B4000 51B3000 51B6000
High yield
toner
cartridge*
51B1H00 51B2H00 51B5H00 51B4H00 51B3H00 51B6H00
* This supply is supported only in MS417 printer model.
For more information on countries located in each region, go to www.lexmark.com/regions.
Maintaining the printer 136
MS317 and MS417 Regular cartridges
Item Worldwide
Toner cartridge 51B00A01
High yield toner cartridge 51B0HA02
1 This supply is supported only in MS317 printer model.
2 This supply is supported only in MS417 printer model.
For more information on countries located in each region, go to www.lexmark.com/regions.
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to
exhaustion of toner from toner cartridge.
For more information on replacing the imaging unit, see the instruction sheet that came with the supply.
Part name Lexmark Return Program Regular
Imaging unit 500Z 500ZA
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing
until you are ready to use them.
Do not expose supplies to:
•Direct sunlight
•Temperatures above 35°C (95°F)
•High humidity above 80%
•Salty air
•Corrosive gases
•Heavy dust
Maintaining the printer 137
Replacing supplies
Replacing the toner cartridge
1Press the button on the right side of the printer, and then open the front door.
2Pull the toner cartridge out using the handle.
3Unpack the toner cartridge, and then remove all packing materials.
4Shake the new cartridge to redistribute the toner.
5Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the
side rails inside the printer.
Maintaining the printer 138
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
6Close the front door.
Replacing the imaging unit
1Press the button on the right side of the printer, and then open the front door.
2Pull the toner cartridge out using the handle.
Maintaining the printer 139
3Lift the green handle, and then pull the imaging unit out of the printer.
4Unpack the new imaging unit, and then shake it.
5Remove all packing materials from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print
quality of future print jobs.
Maintaining the printer 140
6Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the
arrows on the side rails inside the printer.
7Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the
side rails inside the printer.
8Close the front door.
Moving the printer
Moving the printer to another location
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays, then lift the printer o the
trays. Do not try to lift the printer and the trays at the same time.
Maintaining the printer 141
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer
When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Maintaining the printer 142
Troubleshooting
Understanding the printer messages
MS312 and MS317 printer messages
Bin full. Remove paper.
Remove the paper stack from the standard bin.
Cannot collate large document [37]
Try one or more of the following:
•From the printer control panel, press to print the portion of the job already stored and begin
collating the rest of the print job.
•Cancel the current print job.
Cannot defrag flash memory [37]
Try one or more of the following:
•From the printer control panel, press to stop the defragmentation and continue printing.
•Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to:
> Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes >
•Install additional printer memory.
Change [paper source] to [custom string] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the control panel, and then press .
•Select Ignore to use the available paper size and type in the tray or feeder.
•Cancel the print job.
Change [paper source] to [custom type name] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the control panel, and then press .
•Select Ignore to use the available paper size and type in the tray or feeder.
Troubleshooting 143
•Cancel the print job.
Change [paper source] to [paper size] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the control panel, and then press .
•Select Ignore to use the available paper size and type in the tray or feeder.
•Cancel the print job.
Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the control panel, and then press .
•Select Ignore to use the available paper size and type in the tray or feeder.
•Cancel the print job.
Complex page may misprint [39]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
•Reduce the number and size of fonts, the number and complexity of images, and the number of pages
in the print job.
•Cancel the print job.
•Install additional printer memory.
Defective flash memory [51]
Try one or more of the following:
•Replace the defective flash memory card.
•From the printer control panel, press to ignore the message and continue printing.
•Cancel the current print job.
Troubleshooting 144
Flash memory full [52]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
•Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate
to:
> Settings > > Print Settings > > Utilities Menu > > Format Flash > > Yes >
•Use a larger‑capacity flash memory card.
Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the
printer is powered o or restarted.
Flash memory unformatted [53]
Try one or more of the following:
•From the printer control panel, press to stop the defragmentation and continue printing.
•Format the flash memory device.
Note: If the error message remains, then the flash memory device may be defective and need to be
replaced.
Memory low, no Resource Save [35]
Try one or more of the following:
•From the printer control panel, press to disable Resource Save, clear the message, and continue
printing.
•Install additional printer memory.
Network error, port [x] [54]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
•Unplug the router, wait for 30 seconds, and then plug it back again.
•Turn o the printer, wait for about 10 seconds, and then turn the printer back on.
•Update the network firmware in the printer or the print server. For more information, visit the Lexmark
Web site at http://support.lexmark.com.
Network error, standard port [54]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
•Unplug the router, wait for 30 seconds, and then plug it back again.
Troubleshooting 145
•Turn o the printer, wait for about 10 seconds, and then turn the printer back on.
•Update the network firmware in the printer or the print server. For more information, visit the Lexmark
Web site at http://support.lexmark.com.
Paper too short [34]
Try one or more of the following:
•Load the correct size of paper in the tray.
•From the printer control panel, press to clear the message and print using a dierent tray.
•Check the tray length and width guides and make sure the paper is loaded properly in the tray.
•Make sure the correct paper size and type are specified in Print Properties or in the Print dialog.
•Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.
•Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then
make sure the paper is large enough for the data being printed.
•Cancel the print job.
Printer restart. Check last job.
Press on the printer control panel to clear the message and continue printing.
For more information, visit http://support.lexmark.com or contact customer support.
Rear USB port disabled [56]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
Note: The printer discards any data received through the USB port.
•From the printer control panel, set USB Buer to Auto.
Too many trays. Remove some. [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra trays.
4Connect the power cord to the electrical outlet.
5Turn the printer back on.
Troubleshooting 146
MS315, MS415, and MS417 printer messages
Change [paper source] to [custom string] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray, and then press on the control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the control
panel.
•Select Use current [paper source] on the control panel to clear the message and continue printing
using the current size and type of paper in the tray.
•Cancel the print job.
Change [paper source] to [custom type name] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray, and then press on the control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the control
panel.
•Select Use current [paper source] on the control panel to clear the message and continue printing
using the current size and type of paper in the tray.
•Cancel the print job.
Change [paper source] to [paper size] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray, and then press on the control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the control
panel.
•Select Use current [paper source] on the control panel to clear the message and continue printing
using the current size and type of paper in the tray.
•Cancel the print job.
Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray, and then press on the control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the control
panel.
•Select Use current [paper source] on the control panel to clear the message and continue printing
using the current size and type of paper in the tray.
•Cancel the print job.
Troubleshooting 147
Complex page, some data may not have printed [39]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
•Reduce the number and size of fonts, the number and complexity of images, and the number of pages
in the print job.
•Cancel the print job.
•Install additional printer memory.
Configuration change, some held jobs were not restored [57]
From the control panel, press to clear the message and continue printing.
Defective flash detected [51]
Try one or more of the following:
•Replace the defective flash memory card.
•From the printer control panel, press to ignore the message and continue printing.
•Cancel the current print job.
Incorrect paper size, open [paper source] [34]
Note: The paper source can be a tray or a feeder.
Try one or more of the following:
•Load the correct size of paper in the paper source.
•From the control panel, press to clear the message and print using a dierent paper source.
•Check the length and width guides of the paper source and make sure the paper is loaded properly.
•Make sure the correct paper size and type are specified in the Printing Preferences or in the Print dialog.
•Make sure the paper size and type are specified in the Paper menu on the control panel.
•Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to
Universal, then make sure the paper is large enough for the data being printed.
•Cancel the print job.
Insucient memory to support Resource Save feature [35]
Try one or more of the following:
•From the printer control panel, press to disable Resource Save, clear the message, and continue
printing.
•Install additional printer memory.
Troubleshooting 148
Insucient memory to collate job [37]
Try one or more of the following:
•From the printer control panel, press to print the portion of the job already stored and begin
collating the rest of the print job.
•Cancel the current print job.
Insucient memory for Flash Memory Defragment operation [37]
Try one or more of the following:
•From the printer control panel, press to stop the defragmentation and continue printing.
•Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to:
> Settings > > Settings > > Print Settings > > Utilities Menu > > Format Flash
> > Ye s >
•Install additional printer memory.
Insucient memory, some Held Jobs were deleted [37]
From the printer control panel, press to clear the message.
Insucient memory, some held jobs will not be restored [37]
Do either of the following:
•From the printer control panel, press to clear the message.
•Delete other held jobs to free up additional printer memory.
Network [x] software error [54]
Try one or more of the following:
•From the control panel, press to continue printing.
•Turn o the printer, wait for about 10 seconds, and then turn the printer back on.
•Update the network firmware in the printer or print server. For more information, go to
http://support.lexmark.com.
Troubleshooting 149
Not enough free space in flash memory for resources [52]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
•Delete fonts, macros, and other data stored in the flash memory.
From the printer control panel, navigate to:
> Settings > > Settings > > Print Settings > > Utilities Menu > > Format Flash
> > Ye s >
•Use a larger‑capacity flash memory card.
Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the
printer is turned o or restarted.
Printer had to restart. Last job may be incomplete.
From the printer control panel, select Continue to clear the message and continue printing.
For more information, visit http://support.lexmark.com or contact customer support.
Remove paper from standard output bin
Remove the paper stack from the standard bin.
Serial option [x] error [54]
Try one or more of the following:
•Make sure that the serial cable is properly connected and is the correct one for the serial port.
•Make sure that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly
on the printer and computer.
•From the printer control panel, press to continue printing.
•Turn o the printer, and then turn it back on.
SMTP server not set up. Contact system administrator.
From the printer control panel, press to clear the message.
Note: If the message appears again, then contact your system support person.
Standard network software error [54]
Try one or more of the following:
•From the printer control panel, press to confirm.
•Unplug the router, then wait for 30 seconds, and then plug it back again.
Troubleshooting 150
•Turn o the printer, and then turn it back on.
•Update the network firmware in the printer or the print server. For more information, visit the Lexmark
Web site at http://support.lexmark.com.
Standard parallel port disabled [56]
•From the printer control panel, press to clear the message.
Notes:
•The printer discards any data received through the parallel port.
•Make sure the Parallel Buer menu is not set to Disabled.
Standard USB port disabled [56]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
Note: The printer discards any data received through the USB port.
•From the printer control panel, set USB Buer to Auto.
Too many flash options installed [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra flash memory.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Too many trays attached [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra trays.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Unformatted flash detected [53]
Try one or more of the following:
•From the printer control panel, press to stop the defragmentation and continue printing.
•Format the flash memory device.
Troubleshooting 151
Note: If the error message remains, then the flash memory device may be defective and need to be
replaced.
Unsupported option in slot [x] [55]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the unsupported option card from the printer controller board, and then replace it with a
supported card.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Weblink server not set up. Contact system administrator.
From the printer control panel, press to clear the message.
Note: If the message appears again, then contact your system support person.
Cartridge, imaging unit mismatch [41.xy]
1Check if both the toner cartridge and imaging unit are Lexmark-authorized MICR (magnetic ink character
recognition) supplies or non-MICR supplies.
2Change the toner cartridge or imaging unit so that both are Lexmark-authorized MICR supplies or
non‑MICR supplies.
Notes:
•For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or go to
www.lexmark.com.
•For more information on MICR, go to www.lexmark.com.
Cartridge nearly low [88.xy]
If necessary, press on the printer control panel to clear the message and continue printing.
Cartridge low [88.xy]
You may need to order a toner cartridge. If necessary, press on the printer control panel to clear the
message and continue printing.
Cartridge very low, [x] estimated pages remain [88.xy]
You may need to replace a toner cartridge very soon. For more information, see the “Replacing supplies” section
of the User’s Guide.
Troubleshooting 152
If necessary, press on the printer control panel to clear the message and continue printing.
Close front door
Close the front door of the printer.
Credentials invalid. Print job canceled.
Enter the correct credentials or contact your system support person.
Imaging unit nearly low [84.xy]
If necessary, press on the printer control panel to clear the message and continue printing.
Imaging unit low [84.xy]
You may need to order an imaging unit. If necessary, press on the printer control panel to clear the message
and continue printing.
Imaging unit very low, [x] estimated pages remain [84.xy]
You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section
of the User’s Guide.
If necessary, press on the printer control panel to clear the message and continue printing.
Insert tray [x]
Insert the indicated tray into the printer.
Load [paper source] with [custom string] [orientation]
Try one or more of the following:
•Load the indicated tray or feeder with the correct size and type of paper.
•From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If
the printer cannot find a tray that has the correct size and type of paper, then it prints from the
default paper source.
•Cancel the current job.
Troubleshooting 153
Load [paper source] with [custom type name] [orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size and type of paper.
•From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that
tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the
default paper source.
•Cancel the current job.
Load [paper source] with [paper size] [orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size of paper.
•From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the
printer cannot find a tray that has the correct size of paper, then it prints from the default paper
source.
•Cancel the current job.
Load [paper source] with [paper type] [paper size] [orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size and type of paper.
•From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that
tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the
default paper source.
•Cancel the current job.
Load multipurpose feeder with [custom type name] [orientation]
Try one or more of the following:
•Load the multipurpose feeder with the correct paper size and type.
•Depending on your printer model, touch Continue or press to clear the message and continue
printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints
from an automatically selected tray.
•Cancel the current job.
Troubleshooting 154
Load multipurpose feeder with [custom string] [orientation]
Try one or more of the following:
•Load the feeder with the correct paper size and type.
•Depending on your printer model, touch Continue or press to clear the message and continue
printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints
from an automatically selected tray.
•Cancel the current job.
Load multipurpose feeder with [paper size] [orientation]
Try one or more of the following:
•Load the multipurpose feeder with the correct paper size.
•Depending on your printer model, touch Continue or press to clear the message and continue
printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints
from an automatically selected tray.
•Cancel the current job.
Load multipurpose feeder with [paper type] [paper size] [orientation]
Try one or more of the following:
•Load the multipurpose feeder with the correct paper size and type.
•Depending on your printer model, touch Continue or press to clear the message and continue
printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints
from an automatically selected tray.
•Cancel the current job.
Memory full [38]
Try one or more of the following:
•From the printer control panel, press to clear the message.
•Decrease the resolution setting.
•Install additional printer memory.
Non‑Lexmark [supply type], see User’s Guide [33.xy]
Note: The supply type can be toner cartridge or imaging unit.
The printer has detected a non‑Lexmark supply or part installed in the printer.
Troubleshooting 155
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-
party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components. For more information, see “Using genuine Lexmark parts and supplies” on page 135.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, press and hold and the # button on the control panel simultaneously for 15 seconds.
For non‑touch‑screen printer models, press and on the control panel simultaneously for 15 seconds
to clear the message and continue printing.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part.
Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com.
Parallel port disabled [56]
•Depending on your printer model, touch Continue or press to clear the message and continue
printing.
Notes:
•The printer discards data received through the parallel port.
•Make sure that the Parallel Buer menu is not disabled.
Print quota exceeded. Print job canceled.
Contact your system support person.
Print quota exceeded. Print job incomplete.
Contact your system support person.
Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:
•Check if the toner cartridge is missing. If missing, then install the toner cartridge.
For information on installing the toner cartridge, see the “Replacing supplies” section.
•If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.
Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The
cartridge may be defective or a non‑genuine Lexmark supply. For more information, see “Using
genuine Lexmark parts and supplies” on page 135.
Troubleshooting 156
Reinstall missing or unresponsive imaging unit [31.xy]
Try one or more of the following:
•Check if the imaging unit is missing. If missing, then install the imaging unit.
For information on installing the imaging unit, see the “Replacing supplies” section.
•If the imaging unit is installed, then remove and reinstall the unresponsive imaging unit.
Note: If the message appears after reinstalling the supply, then replace the imaging unit. The
imaging unit may be defective or a non‑genuine Lexmark supply. For more information, see “Using
genuine Lexmark parts and supplies” on page 135.
Replace cartridge, 0 estimated pages remain [88.xy]
Replace the toner cartridge to clear the message and continue printing. For more information, see the
instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s
Guide or visit www.lexmark.com.
Replace cartridge, printer region mismatch [42.xy]
Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer
region. y indicates the value of the cartridge region. x and y can have the following values:
Printer and toner cartridge regions
Region number Region
0Global
1 United States, Canada
2 European Economic Area (EEA), Switzerland
3 Asia Pacific, Australia, New Zealand
4Latin America
5 Africa, Middle East, rest of Europe
9 Invalid
Notes:
•The x and y values represent .xy in the code that appears on the printer control panel.
•The x and y values must match for printing to continue.
Replace imaging unit, 0 estimated pages remain [84.xy]
Replace the imaging unit to clear the message and continue printing. For more information, see the
instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the
User’s Guide or visit www.lexmark.com.
Troubleshooting 157
Replace maintenance kit [80.xy]
The printer is scheduled for maintenance. For more information, go to http://support.lexmark.com or
contact your service representative, and then report the message.
Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing.
For more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that
is not intended to be used in this product.
The following error codes indicate that a non‑genuine Lexmark toner cartridge is installed:
32.13
32.16
32.19
32.22
32.25
32.28
32.31
32.34
32.37
For more information, see “Using genuine Lexmark parts and supplies” on page 135.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to
www.lexmark.com.
Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For
more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not
intended to be used in this product.
The following error codes indicate that a non‑genuine Lexmark imaging unit is installed:
32.14
32.17
32.20
32.23
32.26
32.29
32.32
32.35
32.38
For more information, see “Using genuine Lexmark parts and supplies” on page 135.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section or go to
www.lexmark.com.
Troubleshooting 158
Solving printer problems
•“Basic printer problems” on page 159
•“Option problems” on page 161
•“MS312 and MS317 paper feed problems” on page 163
•“MS315, MS415, and MS417 paper feed problems” on page 164
Basic printer problems
The printer is not responding
Action Yes No
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Go to step 2. Turn on the printer.
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Press the Sleep
button to wake the
printer from Sleep
mode or Hibernate
mode.
Go to step 3.
Step 3
Check if one end of the power cord is plugged into the printer and
the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 4. Plug one end of the
power cord into the
printer and the other
to a properly
grounded electrical
outlet.
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match
the following:
•The USB symbol
on the cable with
the USB symbol
on the printer
•The appropriate
Ethernet cable
with the Ethernet
port
Troubleshooting 159
Action Yes No
Step 6
Make sure the electrical outlet is not turned o by a switch or
breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 7.
Step 7
Check if the printer is plugged into any surge protectors,
uninterruptible power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible
power supplies, or extension cords?
Connect the printer
power cord directly
to a properly
grounded electrical
outlet.
Go to step 8.
Step 8
Check if one end of the printer cable is plugged into a port on the
printer and the other to the computer, print server, option, or other
network device.
Is the printer cable securely attached to the printer and the
computer, print server, option, or other network device?
Go to step 9. Connect the printer
cable securely to the
printer and the
computer, print
server, option, or
other network
device.
Step 9
Make sure to install all hardware options properly and remove any
packing material.
Are all hardware options properly installed and all packing material
removed?
Go to step 10. Turn o the printer,
remove all packing
materials, then
reinstall the
hardware options,
and then turn on the
printer.
Step 10
Check if you have selected the correct port settings in the printer
driver.
Are the port settings correct?
Go to step 11. Use correct printer
driver settings.
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Go to step 12. Install the correct
printer driver.
Step 12
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is the printer working?
The problem is
solved.
Contact customer
support.
Troubleshooting 160
Printer display is blank
Action Yes No
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
The problem is
solved.
Go to step 2.
Step 2
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Do Please wait and Ready appear on the printer display?
The problem is
solved.
Turn o the printer,
and then contact
customer support.
Option problems
Cannot detect internal option
Action Yes No
Step 1
Turn o the printer, then wait for about 10 seconds, and then turn
on the printer.
Does the internal option operate correctly?
The problem is
solved.
Go to step 2.
Step 2
Check if the internal option is properly installed in the controller
board.
aTurn o the printer using the power switch, and then unplug the
power cord from the electrical outlet.
bMake sure the internal option is installed in the appropriate
connector in the controller board.
cConnect the power cord to the printer, then to a properly
grounded electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Go to step 3. Connect the internal
option to the
controller board.
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Reinstall the internal
option.
Troubleshooting 161
Action Yes No
Step 4
aCheck if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see “Adding available options in the print driver”
on page 20.
bResend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact customer
support.
Tray problems
Action Yes No
Step 1
aOpen the tray and do one or more of the following:
•Check for paper jams or misfeeds.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•If you are printing on custom‑size paper, then make sure
that the paper guides rest against the edges of the paper.
•Make sure the paper is below the maximum paper fill
indicator.
•Make sure paper lies flat in the tray.
bCheck if the tray closes properly.
Is the tray working?
The problem is
solved.
Go to step 2.
Step 2
aTurn o the printer, then wait about 10 seconds, and then turn
the printer back on.
bResend the print job.
Is the tray working?
The problem is
solved.
Go to step 3.
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed
in the Installed Features list.
Is the tray listed in the menu settings page?
Go to step 4. Reinstall the tray. For
more information,
see the setup
documentation that
came with the tray.
Troubleshooting 162
Action Yes No
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to
make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 20.
Is the tray available in the printer driver?
Go to step 5. Manually add the
tray in the printer
driver.
Step 5
Check if the option is selected.
aFrom the application you are using, select the option. For Mac
OS X version 9 users, make sure the printer is set up in Chooser.
bResend the print job.
Is the tray working?
The problem is
solved.
Contact customer
support.
MS312 and MS317 paper feed problems
Paper jam message remains after jam is cleared
Action Yes No
Open front door and remove all trays.
aClear any jammed pages.
Note: Make sure all paper fragments are removed.
bPress to clear the message and continue printing.
Does the paper jam message remain?
Contact customer
support.
The problem is
solved.
Jammed pages are not reprinted
Action Yes No
aTurn on jam recovery.
1From the printer control panel, navigate to:
> Settings > > General Settings > > Print
Recovery > > Jam Recovery >
2Press the arrow buttons until On or Auto appears, and then
press .
bResend the pages that did not print.
Were the jammed pages reprinted?
The problem is
solved.
Contact customer
support.
Troubleshooting 163
MS315, MS415, and MS417 paper feed problems
Paper frequently jams
Action Yes No
Step 1
aPull out the tray, and then do one or more of the following:
•Make sure paper lies flat in the tray.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•Check if the paper guides are aligned against the edges of
the paper.
•Make sure the paper is below the maximum paper fill
indicator.
•Check if you are printing on a recommended paper size and
type.
bInsert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Go to step 2. The problem is
solved.
Step 2
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is
solved.
Step 3
aReview the tips on avoiding jams. For more information, see
“Avoiding jams” on page 126.
bFollow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact customer
support.
The problem is
solved.
Paper jam message remains after jam is cleared
Action Yes No
aFrom the printer control panel, navigate to:
Next > > Clear the jam, press OK >
bFollow the instructions on the printer display.
Does the paper jam message remain?
Contact customer
support.
The problem is
solved.
Troubleshooting 164
Jammed pages are not reprinted
Action Yes No
aTurn on jam recovery.
1From the control panel, navigate to:
Settings > General Settings > Print Recovery > Jam
Recovery
2Select On or Auto.
3Depending on your printer model, press .
bResend the pages that did not print.
Were the jammed pages reprinted?
The problem is
solved.
Contact customer
support.
Solving print problems
Printing problems
Print jobs do not print
Action Yes No
Step 1
aFrom the document you are trying to print, open the Print dialog
and check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 2.
Step 2
aCheck if the printer is plugged in and turned on, and if Ready
appears on the printer display.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 3.
Step 3
If an error message appears on the printer display, then clear the
message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
The problem is
solved.
Go to step 4.
Troubleshooting 165
Action Yes No
Step 4
aCheck if the ports (USB, serial, or Ethernet) are working and if
the cables are securely connected to the computer and the
printer.
Note: For more information, see the setup documentation
that came with the printer.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 5.
Step 5
aTurn o the printer, then wait for about 10 seconds, and then
turn the printer back on.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 6.
Step 6
aRemove, and then reinstall the printer software. For more
information, see “Installing the printer software” on page 19.
Note: The printer software is available at
http://support.lexmark.com.
bResend the print job.
Do the jobs print?
The problem is
solved.
Contact customer
support.
Printing slows down
Notes:
•When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
•The printer speed may be reduced when printing for long periods of time, or printing at elevated
temperatures.
•The printer speed may also be reduced when the printed output resolution is set to 1,200 dpi.
Action Yes No
Place letter‑ or A4‑size paper in the tray, and then resend the print
job.
Does the print speed increase?
The problem is
solved.
Contact customer
support.
Troubleshooting 166
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
aCheck if you are printing on paper that is supported by the tray.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 2.
Step 2
aFrom the Paper menu on the printer control panel, set the paper
size and type to match the paper loaded in the tray.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
aDepending on your operating system, open Printing
Preferences or the Print dialog, and then specify the paper type.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 4.
Step 4
aCheck if the trays are not linked.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Contact customer
support.
Incorrect characters print
Action Yes No
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn o
the printer, and then turn it back on to deactivate Hex Trace
mode.
Is the printer in Hex Trace mode?
Deactivate Hex
Trace mode.
Go to step 2.
Step 2
aFrom the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
bResend the print job.
Do incorrect characters print?
Contact customer
support.
The problem is
solved.
Troubleshooting 167
Tray linking does not work
Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set
the size from the Paper Size/Type menu.
Action Yes No
aFrom the printer control panel, set the paper size and type in
the Paper menu to match the paper loaded in the trays to be
linked.
Note: The paper size and type must match for trays to be
linked.
bResend the print job.
Do the trays link correctly?
The problem is
solved.
Contact customer
support.
Large jobs do not collate
Action Yes No
Step 1
aFrom the Finishing menu on the printer control panel, set
Collate to (1,2,3) (1,2,3).
bResend the print job.
Did the job print and collate correctly?
The problem is
solved.
Go to step 2.
Step 2
aFrom the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides
the setting in the Finishing menu.
bResend the print job.
Did the job print and collate correctly?
The problem is
solved.
Go to step 3.
Step 3
Reduce the complexity of the print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Did the job print and collate correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 168
Unexpected page breaks occur
Action Yes No
Step 1
Adjust the print timeout settings.
aFrom the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
bSelect a higher setting and then, depending on your printer
model, select or Submit.
cResend the print job.
Did the file print correctly?
The problem is
solved.
Go to step 2.
Step 2
aCheck the original file for manual page breaks.
bResend the print job.
Did the file print correctly?
The problem is
solved.
Contact customer
support.
MS312 and MS317 printing problems
Print job takes longer than expected
Action Yes No
Step 1
Reduce the number and size of fonts, the number and complexity
of images, and the number of pages in the print job, and then
resend the print job.
Does the print job still take long?
Go to step 2. The problem is
solved.
Step 2
Disable the Page Protect feature.
From the printer control panel, navigate to:
> Settings > > General Settings > > Print
Recovery > > Page Protect > > O >
Does the print job still take long?
Go to step 3. The problem is
solved.
Troubleshooting 169
Action Yes No
Step 3
Change the environmental settings.
From the printer control panel, navigate to:
> Settings > > General Settings > > Eco‑Mode
> select a setting >
Note: When using the Eco-Mode setting, you may notice a
reduction in performance.
Does the print job still take long?
Install additional
printer memory.
For more
information, contact
customer support.
The problem is
solved.
MS315, MS415, and MS417 printing problems
Multiple‑language PDF files do not print
Action Yes No
Step 1
aCheck if the print options for the PDF output are set to embed
all fonts.
bGenerate a new PDF file, and then resend the print job.
Do the files print?
The problem is
solved.
Go to step 2.
Step 2
aOpen the document you want to print in Adobe Acrobat.
bClick File > Print > Advanced > Print As Image > OK > OK .
Do the files print?
The problem is
solved.
Contact customer
support.
Troubleshooting 170
Confidential and other held jobs do not print
Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory
to process additional held jobs.
Action Yes No
Step 1
Open the held jobs folder on the display, and then verify that your
print job is listed.
Is your print job listed in the held jobs folder?
Go to step 2. Select one of the
Print and Hold
options, and then
resend the print job.
For more
information, see
“Storing print jobs in
the printer” on
page 57.
Step 2
The print job may contain a formatting error or invalid data.
•Delete the print job, and then send it again.
•For PDF files, generate a new PDF, and then print it again.
If you are printing from the Internet, then the printer may be reading
multiple job titles as duplicates and deleting all jobs except the first
one.
For Macintosh users
Save each print job, name each job dierently, and then send the
individual jobs to the printer.
Does the job print?
The problem is
solved.
Go to step 3.
Step 3
Free up additional printer memory by deleting some of the held
jobs.
Does the job print?
The problem is
solved.
Add additional
printer memory.
Print job takes longer than expected
Action Yes No
Step 1
Change the environmental settings of the printer.
aFrom the control panel, navigate to:
Settings > General Settings
bSelect Eco‑Mode or Quiet Mode, and then select O.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the job print?
The problem is
solved.
Go to step 2.
Troubleshooting 171
Action Yes No
Step 2
Reduce the font size, the number and complexity of images, and
the number of pages in the print job, and then resend the job
Did the job print?
The problem is
solved.
Go to step 3.
Step 3
aRemove held jobs stored in the printer memory.
bResend the print job.
Did the job print?
The problem is
solved.
Go to step 4.
Step 4
aDisable the Page Protect feature.
From the control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect
> O
bResend the print job.
Did the job print?
The problem is
solved.
Go to step 5.
Step 5
Install additional printer memory, and then resend the print job.
Did the job print?
The problem is
solved.
Contact customer
support.
Print quality problems
Clipped pages or images
Leading edge
Trailing edge
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the paper loaded.
bResend the print job.
Is the page or image clipped?
Go to step 2. The problem is
solved.
Troubleshooting 172
Action Yes No
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Step 3
aDepending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
bResend the print job.
Is the page or image clipped?
Go to step 4. The problem is
solved.
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge.
2Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Install the imaging unit, and then the cartridge.
bResend the print job.
Is the page or image clipped?
Contact customer
support.
The problem is
solved.
Shadow images appear on prints
ABCD
ABCD
ABCD
ABCD
Leading edge
Trailing edge
Troubleshooting 173
Action Yes No
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2. Load paper with the
correct paper type
and weight in the
tray.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified
in the tray settings.
Step 3
aDepending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Do shadow images still appear on prints?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Contact customer
support.
The problem is
solved.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aFrom the Quality Menu on the printer control panel, decrease
the toner darkness.
Note: 8 is the factory default setting.
bResend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 2.
Troubleshooting 174
Action Yes No
Step 2
Reinstall the imaging unit and the toner cartridge.
aRemove the toner cartridge.
bRemove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
cInstall the imaging unit, and then the cartridge.
dResend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 3.
Step 3
Replace the imaging unit, and then resend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Contact customer
support.
Incorrect margins on prints
ABCD
ABCD
ABCD
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the paper size loaded.
bResend the print job.
Are the margins correct?
The problem is
solved.
Go to step 2.
Troubleshooting 175
Action Yes No
Step 2
From the printer control panel, set the paper size in the Paper menu
to match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Step 3
aDepending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
bResend the print job.
Are the margins correct?
The problem is
solved.
Contact customer
support.
Paper curl
Action Yes No
Step 1
Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
Are the width and length guides positioned correctly?
Go to step 2. Adjust the width and
length guides.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Go to step 3. Specify the paper
type and weight from
the tray settings to
match the paper
loaded in the tray.
Step 3
aDepending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Is the paper still curled?
Go to step 4. The problem is
solved.
Step 4
aRemove the paper from the tray, and then turn it over.
bResend the print job.
Is the paper still curled?
Go to step 5. The problem is
solved.
Troubleshooting 176
Action Yes No
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the paper still curled?
Contact customer
support.
The problem is
solved.
Print irregularities
) )
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the size of the paper loaded in the tray.
bResend the print job.
Do print irregularities still appear?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper
loaded in the tray?
Go to step 3. Specify the paper
size and type from
the tray settings to
match the paper
loaded in the tray.
Step 3
aDepending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Do print irregularities still appear?
Go to step 4. The problem is
solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in
the tray.
Go to step 5.
Troubleshooting 177
Action Yes No
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do print irregularities still appear?
Go to step 6. The problem is
solved.
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?
Contact customer
support at
http://support.lexm
ark.com or your
service
representative.
The problem is
solved.
Repeating defects appear on prints
Action Yes No
Step 1
Measure the distance between the defects.
Check for a distance between the defects that equals:
•97 mm (3.82 in.)
•47 mm (1.85 in.)
•38 mm (1.5 in.)
Is the distance between defects equal to one of the listed
measurements?
Go to step 2. 1Check if the
distance
between the
defects equal to
80 mm (3.15 in.)
2Take note of the
distance, and
then contact
customer
support at
http://support.l
exmark.com or
your service
representative.
Step 2
Replace the imaging unit, and then resend the print job.
Do the repeating defects still appear?
Contact customer
support at
http://support.lexm
ark.com or your
service
representative.
The problem is
solved.
Troubleshooting 178
Print is too dark
Action Yes No
Step 1
aFrom the Quality menu on the printer control panel, reduce the
toner darkness.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too dark?
Go to step 2. The problem is
solved.
Step 2
aFrom the printer control panel, set the paper type, texture and
weight in the Paper menu to match the paper loaded in the tray.
bResend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Do one or more of
the following:
•Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.
•Change the
paper loaded in
the tray to match
the paper type,
texture and
weight specified
in the tray
settings.
Step 3
aDepending on your operating system, specify the paper type,
texture and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Is the print still too dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel,
change the texture
settings in the Paper
Texture menu to
match the paper you
are printing on.
Go to step 5.
Troubleshooting 179
Action Yes No
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the print still too dark?
Go to step 6. The problem is
solved.
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Contact customer
support.
The problem is
solved.
Print is too light
Action Yes No
Step 1
aFrom the Quality menu on the printer control panel, increase
the toner darkness.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too light?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper type, texture, and
weight in the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Change the paper
type, texture, and
weight to match the
paper loaded in the
tray.
Step 3
aDepending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Is the print still too light?
Go to step 4. The problem is
solved.
Troubleshooting 180
Action Yes No
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel,
change the texture
settings in the Paper
Texture menu to
match the paper you
are printing on.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the print still too light?
Go to step 6. The problem is
solved.
Step 6
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Install the imaging unit, and then the cartridge.
bResend the print job.
Is the print still too light?
Go to step 7. The problem is
solved.
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Contact customer
support.
The problem is
solved.
Printer is printing blank pages
Troubleshooting 181
Action Yes No
Step 1
aCheck if there is packing material left on the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Check if the packing material is properly removed from the
imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the printer still printing blank pages?
Go to step 2. The problem is
solved.
Step 2
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the printer still printing blank pages?
Go to step 3. The problem is
solved.
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?
Contact customer
support.
The problem is
solved.
Skewed print
) )
ABCDE
ABCDE
ABCDE
Troubleshooting 182
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the size of the paper loaded.
bResend the print job.
Is the print still skewed?
Go to step 2. The problem is
solved.
Step 2
aCheck if you are printing on a paper that is supported by the
tray.
bResend the print job.
Is the print still skewed?
Contact customer
support.
The problem is
solved.
Printer is printing solid black pages
Action Yes No
Step 1
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Is the printer printing solid black pages?
Go to step 2. The problem is
solved.
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
Contact customer
support.
The problem is
solved.
Troubleshooting 183
Transparency print quality is poor
Action Yes No
Step 1
From the printer control panel, set the paper type in the Paper
menu to match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Go to step 2. Set the paper type to
Transparency.
Step 2
aCheck if you are using a recommended type of transparency.
bResend the print job.
Is the print quality still poor?
Contact customer
support.
The problem is
solved.
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aDepending on your operating system, specify the tray or feeder
from Printing Preferences or the Print dialog.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Go to step 3. Change the paper
type and weight to
match the paper
loaded in the tray.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 4. The problem is
solved.
Troubleshooting 184
Action Yes No
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Contact customer
support.
The problem is
solved.
Streaked vertical lines appear on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aDepending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 185
Action Yes No
Step 2
From the printer control panel, set the paper texture, type, and
weight in the Paper menu to match the paper loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
•Change the
paper loaded in
the tray to match
the paper
texture, type, and
weight specified
in the tray
settings.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines appear on prints?
Contact customer
support at
http://support.lexm
ark.com or your
service
representative.
The problem is
solved.
Troubleshooting 186
Horizontal voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
aMake sure your software program is using a correct fill pattern.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 2. The problem is
solved.
Step 2
aLoad the specified tray or feeder with a recommended type of
paper.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 3. The problem is
solved.
Step 3
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?
Contact customer
support.
The problem is
solved.
Troubleshooting 187
Vertical voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
aMake sure your software program is using a correct fill pattern.
bResend the print job.
Do vertical voids appear on prints?
Go to step 2. The problem is
solved.
Step 2
aFrom the printer control panel, set the paper type and weight
in the Paper menu to match the paper loaded in the tray.
bResend the print job.
Do vertical voids appear on prints?
Go to step 3. The problem is
solved.
Step 3
Check if you are using a recommended type of paper.
aLoad the indicated tray or feeder with a recommended type of
paper.
bResend the print job.
Do vertical voids appear on prints?
Go to step 4. The problem is
solved.
Step 4
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do vertical voids appear on prints?
Contact customer
support.
Note: The laser
scanning unit may
be defective.
The problem is
solved.
Troubleshooting 188
Toner specks appear on prints
Action Yes No
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Contact customer
support.
The problem is
solved.
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
Reinstall the imaging unit.
aRemove, and then install the imaging unit.
bResend the print job.
Does fog or shading appear on prints?
Go to step 2. The problem is
solved.
Step 2
Replace the imaging unit, and then resend the print job.
Does fog or shading appear on prints?
Contact customer
support at
http://support.lexm
ark.com or your
service
representative.
The problem is
solved.
Toner rubs o
Leading edge
Trailing edge
ABC
DEF
Troubleshooting 189
Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper
type, texture, and weight.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Go to step 2. Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Step 2
Resend the print job.
Does the toner still rub o?
Contact customer
support.
The problem is
solved.
Uneven print density
Action Yes No
Replace the imaging unit, and then resend the print job.
Is the print density uneven?
Contact customer
support.
The problem is
solved.
MS312 and MS317 print quality problem
Characters have jagged or uneven edges
Troubleshooting 190
Action Yes No
Step 1
aPrint a font sample list to check if the fonts you are using are
supported by the printer.
1From the printer control panel, navigate to:
> Reports > > Print Fonts >
2Press the arrow buttons until PCL Fonts or PostScript
Fonts appears, and then press .
bUse a font that is supported by the printer or install the font that
you want to use. For more information, contact your system
support person.
cResend the print job.
Do prints still contain characters that have jagged or uneven
edges?
Go to step 2. The problem is
solved.
Step 2
aUse a font that is supported by the printer or install the font that
you want to use in your computer. For more information, contact
your system support person.
bResend the print job.
Do prints still contain characters that have jagged or uneven
edges?
Contact customer
support.
The problem is
solved.
MS315, MS415, and MS417 print quality problem
Characters have jagged or uneven edges
Troubleshooting 191
Action Yes No
Step 1
aPrint a font sample list to check if the fonts you are using are
supported by the printer.
1From the control panel, navigate to:
Menus > Reports > Print Fonts
2Select PCL Fonts or PostScript Fonts.
bResend the print job.
Are you using fonts that are supported by the printer?
Go to step 2. Select a font that is
supported by the
printer.
Step 2
Check if the fonts installed on the computer are supported by the
printer.
Are the fonts installed on the computer supported by the printer?
The problem is
solved.
Contact customer
support.
Embedded Web Server does not open
Action Yes No
Step 1
aTurn on the printer.
bOpen a Web browser, and then type the printer IP address.
cPress Enter.
Does the Embedded Web Server open?
The problem is
solved.
Go to step 2.
Step 2
Make sure the printer IP address is correct.
aView the printer IP address:
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
bOpen a Web browser, and then type the IP address.
Note: Depending on the network settings, you may need to
type “https://” instead of “http://” before the printer IP
address to access the Embedded Web Server.
cPress Enter.
Does the Embedded Web Server open?
The problem is
solved.
Go to step 3.
Troubleshooting 192
Action Yes No
Step 3
Check if the network is working.
aPrint a network setup page.
bCheck the first section of the network setup page and confirm
that the status is Connected.
Note: If the status is Not Connected, then the connection
may be intermittent, or the network cable may be defective.
Contact your system support person for a solution, and then
print another network setup page.
cOpen a Web browser, and then type the printer IP address.
dPress Enter.
Does the Embedded Web Server open?
The problem is
solved.
Go to step 4.
Step 4
Check if the cable connections to the printer and print server are
secure.
aConnect the cables properly. For more information, see the
setup documentation that came with the printer.
bOpen a Web browser, and then type the printer IP address.
cPress Enter.
Does the Embedded Web Server open?
The problem is
solved.
Go to step 5.
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
Does the Embedded Web Server open?
The problem is
solved.
Contact your system
support person.
Contacting customer support
Before contacting customer support, make sure to have the following information:
•Printer problem
•Error message
•Printer model type and serial number
Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to http://support.lexmark.com.
Troubleshooting 193
Notices
Product information
Product name:
Lexmark MS312dn, MS315dn, MS317dn, MS415dn, MS417dn
Machine type:
4514
Model(s):
330, 335, 530
Edition notice
November 2017
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
© 2012 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Notices 194
Trademarks
Lexmark, the Lexmark logo, MarkNet, and MarkVision are trademarks or registered trademarks of Lexmark
International, Inc. in the United States and/or other countries.
Google Cloud Print is a trademark of Google Inc.
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Microsoft and Windows are either registered trademarks or trademarks of the Microsoft group of companies
in the United States and other countries.
Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used
in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
The following terms are trademarks or registered trademarks of these companies:
Albertus The Monotype Corporation plc
Antique Olive Monsieur Marcel OLIVE
Apple-Chancery Apple Computer, Inc.
Arial The Monotype Corporation plc
CG Times Based on Times New Roman under license from The Monotype Corporation plc, is a
product of Agfa Corporation
Chicago Apple Computer, Inc.
Clarendon Linotype-Hell AG and/or its subsidiaries
Eurostile Nebiolo
Geneva Apple Computer, Inc.
GillSans The Monotype Corporation plc
Helvetica Linotype-Hell AG and/or its subsidiaries
Hoefler Jonathan Hoefler Type Foundry
ITC Avant Garde Gothic International Typeface Corporation
ITC Bookman International Typeface Corporation
ITC Mona Lisa International Typeface Corporation
ITC Zapf Chancery International Typeface Corporation
Joanna The Monotype Corporation plc
Marigold Arthur Baker
Monaco Apple Computer, Inc.
New York Apple Computer, Inc.
Oxford Arthur Baker
Notices 195
Palatino Linotype-Hell AG and/or its subsidiaries
Stempel Garamond Linotype-Hell AG and/or its subsidiaries
Tay Agfa Corporation
Times New Roman The Monotype Corporation plc
Univers Linotype-Hell AG and/or its subsidiaries
All other trademarks are the property of their respective owners.
AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
•Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232–3000
Notices 196
Licensing notices
All licensing notices associated with this product can be viewed from the root directory of the documentation
CD.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 53 (MS312, MS315,
MS317), 54 (MS415, MS417); Two-
sided: 52 (MS312, MS317), 53 (MS315),
54 (MS415, MS417)
Ready 15
Values are subject to change. See www.lexmark.com for current values.
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your
local sales oce phone number.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Notices 197
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to
comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped
by Lexmark.
Temperature information
Ambient operating temperature 16 to 32°C (60 to 90°F)
Shipping temperature -40 to 43.3°C (-40 to 110°F)
Storage temperature and relative humidity 2 to 35°C (34 to 95°F)
8 to 80% RH
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 12‑milliwatt gallium arsenide laser operating in the wavelength of 655–675 nanometers. The
laser system and printer are designed so there is never any human access to laser radiation above a Class I
level during normal operation, user maintenance, or prescribed service condition.
Notices 198
Laser advisory label
A laser notice label may be axed to this printer as shown:
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.
PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser.
Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření. Nevystavujte se působení laserového paprsku.
FARE - Usynlig laserstråling, når patroner ernes, og spærreanordningen er slået fra. Undgå at blive udsat for laserstrålen.
GEVAAR - Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser.
DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser.
VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista.
GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und oener Sicherheitssperre. Laserstrahl meiden.
ΚΙΝΔΥΝΟΣ - Έκλυση αόρατης ακτινοβολίας laser κατά την αφαίρεση των κασετών και την απασφάλιση της μανδάλωσης. Αποφεύγετε την έκθεση στην
ακτινοβολία laser.
VESZÉLY – Nem látható lézersugárzás fordulhat elő a patronok eltávolításakor és a zárószerkezet felbontásakor. Kerülje a lézersugárnak való kitettséget.
PERICOLO - Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco. Evitare l´esposizione al raggio laser.
FARE – Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill. Unngå eksponering for laserstrålen.
NIEBEZPIECZEŃSTWO - niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady. Należy unikać naświetlenia promieniem lasera.
ОПАСНО! Невидимое лазерное излучение при извлеченных картриджах и снятии блокировки. Избегайте воздействия лазерных лучей.
Pozor – Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke. Nevystavujte sa lúčom.
PELIGRO: Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado. Evite la exposición al haz de láser.
FARA – Osynlig laserstrålning när patroner tas ur och spärrmekanismen är upphävd. Undvik exponering för laserstrålen.
危险 - 当移除碳粉盒及互锁失效时会产生看不见的激光辐射，请避免暴露在激光光束下。
危險 - 移除碳粉匣與安全連續開關失效時會產生看不見的雷射輻射。請避免曝露在雷射光束下。
危険 - カートリッジが取り外され、内部ロックが無効になると、見えないレーザー光が放射されます。 このレーザー光に当たらないようにしてください。
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)
Printing The product is generating hard‑copy output from electronic
inputs.
MS312, MS317: 520 (one-sided),
340 (two-sided); MS315, MS415,
MS417: 560 (one-sided); 380 (two-
sided)
Copy The product is generating hard‑copy output from hard‑copy
original documents.
NA
Scan The product is scanning hard‑copy documents. NA
Ready The product is waiting for a print job. 7
Sleep Mode The product is in a high‑level energy‑saving mode. 3
Hibernate The product is in a low‑level energy‑saving mode. 0.5
O The product is plugged into an electrical outlet, but the power
switch is turned o.
0.0
Notices 199
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 20
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response
time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more
energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
•Using the Hibernate Timeout
•Using the Schedule Power modes
•Using the Sleep/Hibernate button
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
O mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Notices 200
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States
relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage
limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances
in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
This product satisfies the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1 or
EN 62368-1.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the
country-specific warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,
from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for
repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the
product for which it was intended. To obtain warranty service, you may be required to present the feature or
option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to
that user for the remainder of the warranty period. You should transfer proof of original purchase and this
statement to that user.
Notices 201
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12
months later provided that the warranty period for any supplies and for any maintenance items included with
the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser
Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is
available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”
message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to
deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark
designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the
Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of
the Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a
repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal
obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the
latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized
products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized
use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable
storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area
contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer
covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of
prints produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
Notices 202
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS
OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT
TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance
or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover
actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the
product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or
damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL
LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER
ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the
possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's
and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers
are intended beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or
limitation of incidental or consequential damages, so the limitations or exclusions contained above may not
apply to you.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Notices 203
Index
A
accessing the controller board 14
accessing the Embedded Web
Server 32
accessing the remote control
panel
Embedded Web Server 63
Active NIC menu 89
adding hardware options
print driver 20
adding internal options
print driver 20
adjusting printer display
brightness 70
adjusting Sleep mode 71
adjusting toner darkness 55, 56
administrator settings
Embedded Web Server 62
AirPrint
using 57
AppleTalk menu 99
assigning custom paper types 43
attaching cables 18
available internal options 14
avoiding jams 49
avoiding paper jams 126
B
Bin full. Remove paper. 143
C
cables
Ethernet 18
parallel 18
USB 18
canceling a print job
from the computer 59
from the printer control
panel 59
Cannot collate large document
[37] 143
Cannot defrag flash memory
[37] 143
cannot open Embedded Web
Server 192
card stock
loading, multipurpose
feeder 39
tips 49
Cartridge low [88.xy] 152
Cartridge nearly low [88.xy] 152
Cartridge very low, [x] estimated
pages remain [88.xy] 152
Cartridge, imaging unit mismatch
[41.xy] 152
Change [paper source] to
[custom string] load
[orientation] 143, 147
Change [paper source] to
[custom type name] load
[orientation] 143, 147
Change [paper source] to [paper
size] load [orientation] 144, 147
Change [paper source] to [paper
type] [paper size] load
[orientation] 144, 147
checking an unresponsive
printer 159
checking the status of parts and
supplies 134
checking the virtual display
using the Embedded Web
Server 67
cleaning
exterior of the printer 134
interior of the printer 134
cleaning the printer 134
Close front door 153
Complex page may misprint
[39] 144
Complex page, some data may
not have printed [39] 148
confidential data
information on securing 74
confidential jobs
modifying print settings 67
confidential print jobs 57
Confidential Print menu 101
Configuration change, some held
jobs were not restored [57] 148
configuration information
wireless network 21
configurations
printer 11
Configure MP menu 83
configuring
multiple printers 62
supply notifications, imaging
unit 62
supply notifications, toner
cartridge 62
configuring custom paper
types 43
configuring supply
notifications 62
configuring the Universal paper
size settings 34
connecting to a wireless network
using Personal Identification
Number (PIN) method 22, 23
using Push Button Configuration
(PBC) method 22, 23
using the Embedded Web
Server 25
using wireless setup wizard 22
conservation settings
brightness, adjusting 70
Eco‑Mode 65, 67
Hibernate mode 65, 69
Hibernate Timeout 66, 69
Quiet mode 68
Schedule Power Modes 66, 70
Sleep mode 71
conserving supplies 60
contacting customer support 193
control panel 31
factory defaults, restoring 70
indicator light 29
Sleep button light 29
using 31
control panel, printer
buttons 28
indicator light 28, 32
Sleep button light 32
using 28
controller board
accessing 14
creating the printer control panel
PIN 64
Index 204
Credentials invalid. Print job
canceled. 153
custom paper type
assigning 43, 45
configuring 43
custom paper type name
creating 44
Custom Type [x]
assigning a paper type 45
Custom Type [x] name
creating 44
Custom Types menu 87
customer support
contacting 193
D
Default Source menu 76, 80
Defective flash detected [51] 148
Defective flash memory [51] 144
device and network settings
erasing 73
directory list
printing 59
display troubleshooting
printer display is blank 161
display, printer control panel
adjusting brightness 70
documents, printing
from a computer 55
from a mobile device 57
E
Eco‑Mode setting 65, 67
embedded solutions
erasing 73
Embedded Web Server
accessing 32
accessing the remote control
panel 63
adjusting brightness 70
administrator settings 62
copying settings to other
printers 62
modifying confidential print
settings 67
networking settings 62
problem accessing 192
Embedded Web Server —
Security: Administrator's Guide
where to find 62
Embedded Web Server—
Security: Administrator’s Guide
where to find 74
emission notices 196, 197, 200
envelopes
loading, multipurpose
feeder 39
tips on using 50
environmental settings
Eco‑Mode 65, 67
Hibernate mode 65, 69
Hibernate Timeout 66, 69
printer display brightness,
adjusting 70
Quiet mode 68
Schedule Power Modes 66, 70
Sleep mode 71
erasing non‑volatile memory 73
erasing volatile memory 73
Ethernet network
preparing to set up for Ethernet
printing 20
Ethernet port 18
Ethernet setup
preparing for an 20
F
factory defaults, restoring 64, 70
FCC notices 196
finding more information about
the printer 9
Finishing menu 112
firmware card 14
Flash memory full [52] 145
Flash memory unformatted
[53] 145
font sample list
printing 59
font sample list, printing 58
G
General Settings menu 103, 107
Google Cloud Print
using 56
green settings
Eco‑Mode 65, 67
Hibernate mode 65, 69
Hibernate Timeout 66, 69
Quiet mode 68
Schedule Power Modes 66, 70
H
hardware options, adding
print driver 20
held jobs 57
Help menu 125
Hibernate mode
using 65, 69
Hibernate Timeout
setting 66, 69
HTML menu 123
I
identifying jam locations 127
Image menu 124
imaging unit
ordering 137
replacing 139
Imaging unit low [84.xy] 153
Imaging unit nearly low
[84.xy] 153
Imaging unit very low, [x]
estimated pages remain
[84.xy] 153
Incorrect paper size, open [paper
source] [34] 148
individual settings
erasing 73
Insert tray [x] 153
installing
optional tray 17
installing an optional card 15
installing optional tray 17
installing software
Local Printer Settings Utility 29
installing the printer software 19
Insucient memory for Flash
Memory Defragment operation
[37] 149
Insucient memory to collate job
[37] 149
Insucient memory to support
Resource Save feature [35] 148
Insucient memory, some Held
Jobs were deleted [37] 149
Insucient memory, some held
jobs will not be restored [37] 149
internal options 14
internal options, adding
print driver 20
IPv6 menu 95
Index 205
J
jams
avoiding 126
Job Accounting menu 118
L
labels, paper
tips on using 50
letterhead
loading, multipurpose
feeder 39
tips on using 51
Lexmark Mobile Print
using 57
linking trays 42, 44
list of menus 75
Load [paper source] with [custom
string] [orientation] 153
Load [paper source] with [custom
type name] [orientation] 154
Load [paper source] with [paper
size] [orientation] 154
Load [paper source] with [paper
type] [paper size]
[orientation] 154
Load multipurpose feeder with
[custom string] [orientation] 155
Load multipurpose feeder with
[custom type name]
[orientation] 154
Load multipurpose feeder with
[paper size] orientation] 155
Load multipurpose feeder with
[paper type] [paper size]
[orientation] 155
loading
multipurpose feeder 39
trays 35
loading the optional tray 35
loading the standard tray 35
Local Printer Settings Utility
installing 29
using 30
locating paper jam 127
lock, security 72
M
memory
types installed on printer 72
memory card 14
Memory full [38] 155
Memory low, no Resource Save
[35] 145
menu settings
loading on multiple printers 62
menu settings page
printing 25, 26
menus
Active NIC 89
AppleTalk 99
Confidential Print 101
Configure MP 83
Custom Types 87
Default Source 76, 80
Finishing 112
General Settings 103, 107
Help 125
HTML 123
Image 124
in Local Printer Settings
Utility 30
IPv6 95
Job Accounting 118
list of 75
Network [x] 89, 92
Network Card 94
Network Reports 91
Paper Loading 86
Paper Size/Type 77, 80
Paper Texture 83
Paper Weight 85
PCL Emul 116, 121
PDF 120
PostScript 115
Quality 114
Reports 88, 93
Security Audit Log 102
Set Date and Time 102
Setup 111
SMTP Setup menu 100
Standard Network 89, 92
Standard Parallel 98
Standard USB 96
Substitute Size 83
TCP/IP 94
Universal Setup 88
Utilities 115, 120
Wireless 91
wireless 93
XPS 115
menus list 75
mobile device
printing from 56, 57
Mopria Print Service
using 56
moving the printer 10, 141
multipurpose feeder
loading 39
N
Network [x] menu 89, 92
Network [x] software error
[54] 149
Network Card menu 94
Network error, port [x] [54] 145
Network error, standard port
[54] 145
Network Reports menu 91
network settings
Embedded Web Server 62
network setup page
printing 26, 27
Networking Guide
where to find 62
noise emission levels 197
Non‑Lexmark [supply type], see
User’s Guide [33.xy] 155
non‑volatile memory 72
erasing 73
Not enough free space in flash
memory for resources [52] 150
notices 196, 197, 198, 199, 200
number of remaining pages
estimate 135
O
optional card
installing 15
optional tray
installing 17
loading 35
options
firmware cards 14
memory cards 14
ordering
imaging unit 137
ordering supplies
toner cartridges 135
P
paper
characteristics 46
letterhead 47
Index 206
loading, multipurpose
feeder 39
preprinted forms 47
recycled 48
selecting 47
setting size 34
setting type 34
storing 49
unacceptable 47, 48
Universal size setting 33, 34
using recycled 60
paper feed troubleshooting
message remains after jam is
cleared 163, 164
paper jam in front door 128
paper jam in the duplex unit 131
paper jam in the multipurpose
feeder 132
paper jam in the rear door 130
paper jam in the standard bin 131
paper jam in trays 132
paper jam, clearing
in front door 128
in the duplex unit 131
in the multipurpose feeder 132
in the rear door 130
in the standard bin 131
in trays 132
paper jams
avoiding 126
paper labels
loading, multipurpose
feeder 39
Paper Loading menu 86
paper size
setting 33
Paper Size/Type menu 77, 80
paper sizes
supported by the printer 52
paper stop, using 34
Paper Texture menu 83
Paper too short [34] 146
paper type
setting 33
paper types
duplex support 53
supported by printer 53
where to load 53
Paper Weight menu 85
parallel port 18
Parallel port disabled [56] 156
parts
checking status 134
using genuine Lexmark 135
PCL Emul menu 116, 121
PDF menu 120
Personal Identification Number
method
using 22, 23
PostScript menu 115
preparing to set up the printer on
an Ethernet network 20
print driver
hardware options, adding 20
print irregularities 177
print job
canceling from the
computer 59
canceling from the printer
control panel 59
print quality troubleshooting
blank pages 181
characters have jagged
edges 190, 191
clipped pages or images 172
gray background on prints 174
horizontal voids appear on
prints 187
print irregularities 177
print is too dark 179
print is too light 180
printer is printing solid black
pages 183
repeating print defects appear
on prints 178
shadow images appear on
prints 173
skewed print 182
streaked horizontal lines appear
on prints 184
streaked vertical lines 185
toner fog or background
shading 189
toner rubs o 189
toner specks appear on
prints 189
transparency print quality is
poor 184
uneven print density 190
white streaks 188
Print quota exceeded. Print job
canceled. 156
Print quota exceeded. Print job
incomplete. 156
print troubleshooting
held jobs do not print 171
incorrect characters print 167
incorrect margins on prints 175
jammed pages are not
reprinted 163, 165
job prints from wrong tray 167
job prints on wrong paper 167
jobs do not print 165
Large jobs do not collate 168
multiple‑language PDF files do
not print 170
paper curl 176
paper frequently jams 164
print job takes longer than
expected 169, 171
printing slows down 166
tray linking does not work 168
unexpected page breaks
occur 169
printer
basic model 11
minimum clearances 10
moving 10, 141
selecting a location 10
shipping 142
printer configurations 11
printer control panel
adjusting brightness 70
buttons 28
factory defaults, restoring 64
indicator light 28, 32
Sleep button light 32
using 28
printer control panel PIN
creating 64
printer control panel, virtual
display
using the Embedded Web
Server 67
Printer had to restart. Last job
may be incomplete. 150
printer information
where to find 9
printer is printing blank
pages 181
printer messages
Bin full. Remove paper. 143
Cannot collate large document
[37] 143
Index 207
Cannot defrag flash memory
[37] 143
Cartridge low [88.xy] 152
Cartridge nearly low [88.xy] 152
Cartridge very low, [x] estimated
pages remain [88.xy] 152
Cartridge, imaging unit
mismatch [41.xy] 152
Change [paper source] to
[custom string] load
[orientation] 143, 147
Change [paper source] to
[custom type name] load
[orientation] 143, 147
Change [paper source] to
[paper size] load
[orientation] 144, 147
Change [paper source] to
[paper type] [paper size] load
[orientation] 144, 147
Close front door 153
Complex page may misprint
[39] 144
Complex page, some data may
not have printed [39] 148
Configuration change, some
held jobs were not restored
[57] 148
Credentials invalid. Print job
canceled. 153
Defective flash detected
[51] 148
Defective flash memory [51] 144
Flash memory full [52] 145
Flash memory unformatted
[53] 145
Imaging unit low [84.xy] 153
Imaging unit nearly low
[84.xy] 153
Imaging unit very low, [x]
estimated pages remain
[84.xy] 153
Incorrect paper size, open
[paper source] [34] 148
Insert tray [x] 153
Insucient memory for Flash
Memory Defragment operation
[37] 149
Insucient memory to collate
job [37] 149
Insucient memory to support
Resource Save feature
[35] 148
Insucient memory, some Held
Jobs were deleted [37] 149
Insucient memory, some held
jobs will not be restored
[37] 149
Load [paper source] with
[custom string]
[orientation] 153
Load [paper source] with
[custom type name]
[orientation] 154
Load [paper source] with [paper
size] [orientation] 154
Load [paper source] with [paper
type] [paper size]
[orientation] 154
Load multipurpose feeder with
[custom type name]
[orientation] 154
Load multipurpose feeder with
[paper size] [orientation] 155
Load multipurpose feeder with
[paper type] [paper size]
[orientation] 155
Load multipurpose feeder with
custom string]
[orientation] 155
Memory full [38] 155
Memory low, no Resource Save
[35] 145
Network [x] software error
[54] 149
Network error, port [x] [54] 145
Network error, standard port
[54] 145
Non‑Lexmark [supply type], see
User’s Guide [33.xy] 155
Not enough free space in flash
memory for resources [52] 150
Paper too short [34] 146
Parallel port disabled [56] 156
Print quota exceeded. Print job
canceled. 156
Print quota exceeded. Print job
incomplete. 156
Printer had to restart. Last job
may be incomplete. 150
Printer restart. Check last
job. 146
Rear USB port disabled [56] 146
Reinstall missing or
unresponsive cartridge
[31.xy] 156
Reinstall missing or
unresponsive imaging unit
[31.xy] 157
Remove paper from standard
output bin 150
Replace cartridge, 0 estimated
pages remain [88.xy] 157
Replace cartridge, printer region
mismatch [42.xy] 157
Replace imaging unit, 0
estimated pages remain
[84.xy] 157
Replace maintenance kit
[80.xy] 158
Replace unsupported cartridge
[32.xy] 158
Replace unsupported imaging
unit [32.xy] 158
Serial option [x] error [54] 150
SMTP server not set up. Contact
system administrator. 150, 152
Standard network software
error [54] 150
Standard parallel port disabled
[56] 151
Standard USB port disabled
[56] 151
Too many flash options installed
[58] 151
Too many trays attached
[58] 151
Too many trays. Remove some.
[58] 146
Unformatted flash detected
[53] 151
Unsupported option in slot [x]
[55] 152
printer options troubleshooting
internal option is not
detected 161
tray problems 162
printer problems, solving
basic 159
Printer restart. Check last
job. 146
printer security
information on 74
printer software, installing 19
Index 208
printing
directory list 59
font sample list 58, 59
from a computer 55
from a mobile device 56
menu settings page 25, 26
network setup page 26, 27
printing a network setup
page 27
publications
where to find 9
Push Button Configuration
method
using 22, 23
Q
Quality menu 114
Quiet mode 68
R
Rear USB port disabled [56] 146
recycled paper
using 48, 60
recycling
Lexmark packaging 61
Lexmark products 61
toner cartridges 61
reducing noise 68
Reinstall missing or unresponsive
cartridge [31.xy] 156
Reinstall missing or unresponsive
imaging unit [31.xy] 157
remote control panel
using Embedded Web
Server 63
Remove paper from standard
output bin 150
repeat print jobs 57
repeating print defects appear on
prints 178
Replace cartridge, 0 estimated
pages remain [88.xy] 157
Replace cartridge, printer region
mismatch [42.xy] 157
Replace imaging unit, 0
estimated pages remain
[84.xy] 157
Replace maintenance kit
[80.xy] 158
Replace unsupported cartridge
[32.xy] 158
Replace unsupported imaging
unit [32.xy] 158
replacing
imaging unit 139
toner cartridge 138
reports
viewing 64
Reports menu 88, 93
restoring factory default
settings 64
S
safety information 6, 7, 8
Schedule Power Modes
using 66, 70
security
modifying confidential print
settings 67
Security Audit Log menu 102
security lock 72
security settings
erasing 73
security Web page
printer security information 74
selecting a location for the
printer 10
selecting paper 47
Serial option [x] error [54] 150
Set Date and Time menu 102
setting
paper size 33, 34
paper type 33, 34
TCP/IP address 94
Universal paper size 33
setting Hibernate
Timeout 66, 69
Setup menu 111
shipping the printer 142
Sleep mode
adjusting 71
SMTP server not set up. Contact
system administrator. 150, 152
SMTP Setup menu 100
standard bin, using 34
Standard Network menu 89, 92
Standard network software error
[54] 150
Standard Parallel menu 98
Standard parallel port disabled
[56] 151
standard tray
loading 35
Standard USB menu 96
Standard USB port disabled
[56] 151
statement of volatility 72
storing
paper 49
supplies 137
storing print jobs 57
streaked horizontal lines appear
on prints 184
streaked vertical lines appear on
prints 185
streaks appear 188
Substitute Size menu 83
supplies
checking status 134
conserving 60
storing 137
using genuine Lexmark 135
using recycled paper 60
supplies, ordering
imaging unit 137
toner cartridges 135
supply notifications
configuring 62
supported paper sizes 52
supported paper types and
weights 53
T
TCP/IP menu 94
tips
card stock 49
letterhead 51
on using envelopes 50
on using labels 50
transparencies 51
tips on using envelopes 50
toner cartridge
replacing 138
toner cartridges
ordering 135
recycling 61
toner darkness
adjusting 55, 56
Too many flash options installed
[58] 151
Too many trays attached [58] 151
Too many trays. Remove some.
[58] 146
Index 209
transparencies
loading, multipurpose
feeder 39
tips 51
trays
linking 42, 44
loading 35
unlinking 42, 44
troubleshooting
cannot open Embedded Web
Server 192
checking an unresponsive
printer 159
solving basic printer
problems 159
troubleshooting, display
printer display is blank 161
troubleshooting, paper feed
message remains after jam is
cleared 163, 164
troubleshooting, print
held jobs do not print 171
incorrect characters print 167
incorrect margins on prints 175
jammed pages are not
reprinted 163, 165
job prints from wrong tray 167
job prints on wrong paper 167
jobs do not print 165
Large jobs do not collate 168
multiple‑language PDF files do
not print 170
paper curl 176
paper frequently jams 164
print job takes longer than
expected 169, 171
printing slows down 166
tray linking does not work 168
unexpected page breaks
occur 169
troubleshooting, print quality
blank pages 181
characters have jagged
edges 190, 191
clipped pages or images 172
gray background on prints 174
horizontal voids appear on
prints 187
print irregularities 177
print is too dark 179
print is too light 180
printer is printing solid black
pages 183
repeating print defects appear
on prints 178
shadow images appear on
prints 173
skewed print 182
streaked horizontal lines appear
on prints 184
streaked vertical lines 185
toner fog or background
shading 189
toner rubs o 189
toner specks appear on
prints 189
transparency print quality is
poor 184
uneven print density 190
white streaks on a page 188
troubleshooting, printer options
internal option is not
detected 161
tray problems 162
U
unacceptable paper 47
uneven print density 190
Unformatted flash detected
[53] 151
Universal paper size
setting 33
Universal paper size settings
configuring 34
Universal Setup menu 88
unlinking trays 42, 44
Unsupported option in slot [x]
[55] 152
USB port 18
User’s Guide
using 9
using
Wireless Setup Assistant 24
using Hibernate mode 65, 69
using recycled paper 60
using Schedule Power
Modes 66, 70
using the control panel 31
using Wireless Setup Utility 24
Utilities menu 115, 120
V
verify print jobs 57
vertical voids appear 188
viewing
reports 64
virtual display
checking, using Embedded Web
Server 67
voids appear 188
volatile memory 72
erasing 73
volatility
statement of 72
W
Wireless menu 91, 93
wireless network
configuration information 21
wireless network setup
using the Embedded Web
Server 25
Wireless Setup Assistant
using 24
Wireless Setup Utility
using 24
wireless setup wizard
using 22
X
XPS menu 115
Index 210