Conventions.......................................................................................................................................................... 5

Product statements............................................................................................................................................. 5

Learn about the printer................................................................................ 8

Finding information about the printer.............................................................................................................8

Printer conﬁguration..........................................................................................................................................10

Using the control panel.................................................................................................................................... 10

Understanding the status of the indicator light...........................................................................................11

Selecting paper....................................................................................................................................................11

Set up, install, and conﬁgure..................................................................... 17

Selecting a location for the printer.................................................................................................................17

Attaching cables................................................................................................................................................. 18

Installing optional trays..................................................................................................................................... 18

Loading paper and specialty media.............................................................................................................. 19

Installing and updating software, drivers, and ﬁrmware.........................................................................22

Networking..........................................................................................................................................................24

Conﬁguring the SMTP server......................................................................................................................... 27

Printing the Menu Settings Page...................................................................................................................27

Secure the printer.......................................................................................28

Locating the security slot................................................................................................................................ 28

Erasing printer memory................................................................................................................................... 28

Restoring factory default settings................................................................................................................. 28

Statement of Volatility...................................................................................................................................... 29

Print.............................................................................................................. 30

Printing from a computer.................................................................................................................................30

Printing from a mobile device........................................................................................................................ 30

Conﬁguring conﬁdential jobs.......................................................................................................................... 31

Printing conﬁdential and other held jobs....................................................................................................32

Printing a font sample list................................................................................................................................ 33

Placing separator sheets between copies................................................................................................. 33

Canceling a print job.........................................................................................................................................33

Contents 2

Adjusting toner darkness................................................................................................................................ 34

Use printer menus...................................................................................... 35

Menu map............................................................................................................................................................35

Device...................................................................................................................................................................35

Print....................................................................................................................................................................... 43

Paper.....................................................................................................................................................................48

Network/Ports.................................................................................................................................................... 50

Security................................................................................................................................................................ 63

Reports.................................................................................................................................................................66

Troubleshooting.................................................................................................................................................67

Maintain the printer....................................................................................68

Checking the status of parts and supplies................................................................................................. 68

Conﬁguring supply notiﬁcations....................................................................................................................68

Setting up e‑mail alerts....................................................................................................................................68

Viewing reports..................................................................................................................................................69

Ordering parts and supplies...........................................................................................................................69

Replacing parts and supplies.......................................................................................................................... 71

Cleaning the printer..........................................................................................................................................82

Saving energy and paper................................................................................................................................83

Moving the printer to another location........................................................................................................83

Shipping the printer.......................................................................................................................................... 84

Troubleshoot a problem............................................................................ 85

The printer is not responding.........................................................................................................................85

Network connection problems...................................................................................................................... 86

Issues with supplies..........................................................................................................................................88

Clearing jams......................................................................................................................................................89

Paper feed problems...................................................................................................................................... 103

Printing problems.............................................................................................................................................106

Contacting customer support....................................................................................................................... 134

Recycle and dispose................................................................................. 135

Recycling Lexmark products.........................................................................................................................135

Recycling Lexmark packaging......................................................................................................................135

Contents 3

Notices........................................................................................................136

Index............................................................................................................147

Contents 4

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

Product statements

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,

multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily

overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer

performance.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected

between the printer and the power cord provided with the printer may be used with this product. The

use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor

printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near

water or wet locations.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power

cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects

such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect

the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet

before inspecting it.

Safety information 5

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external

connections (such as Ethernet and telephone system connections) are properly installed in their marked

plug-in ports.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require

two or more people to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

•Make sure that all doors and trays are closed.

•Turn o the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

•If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect

them before moving the printer.

•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

•If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same

time.

•Always use the handholds on the printer to lift it.

•Any cart used to move the printer must have a surface able to support the full footprint of the printer.

•Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

•Keep the printer in an upright position.

•Avoid severe jarring movements.

•Make sure that your ﬁngers are not under the printer when you set it down.

•Make sure that there is adequate clearance around the printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

Safety information 6

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or

performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous

radiation exposure.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.

There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,

or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions

and local regulations.

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer

is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product uses a printing process that heats the print media, and the heat may cause the media to release

emissions. You must understand the section in your operating instructions that discusses the guidelines for

selecting print media to avoid the possibility of harmful emissions.

This product may produce small amounts of ozone during normal operation, and may be equipped with a ﬁlter

designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high

ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace

the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no

references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for

this product.

SAVE THESE INSTRUCTIONS.

Safety information 7

Learn about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

•Connecting the printer

•Installing the printer software

See the setup documentation that came with the

printer or go to http://support.lexmark.com.

More setup and instructions for using the printer:

•Selecting and storing paper and specialty media

•Loading paper

•Conﬁguring printer settings

•Viewing and printing documents and photos

•Setting up and using the printer software

•Conﬁguring the printer on a network

•Caring for and maintaining the printer

•Troubleshooting and solving problems

Information Center—Go to

http://infoserve.lexmark.com.

Product videos—Go to

http://infoserve.lexmark.com/idv/.

Help using the printer software Help for Microsoft Windows or Macintosh operating

systems—Open a printer software program or

application, and then click Help.

Click

to view context‑sensitive information.

Notes:

•Help is automatically installed with the printer

software.

•Depending on the operating system, the

printer software is located in the printer

program folder or on the desktop.

Learn about the printer 8

What are you looking for? Find it here

The latest supplemental information, updates, and customer

support:

•Documentation

•Driver downloads

•Live chat support

•E‑mail support

•Voice support

Go to http://support.lexmark.com.

Note: Select your country or region, and then

select your product to view the appropriate

support site.

Support contact information for your country or

region can be found on the website or on the

printed warranty that came with the printer.

Have the following information ready when you

contact customer support:

•Place and date of purchase

•Machine type and serial number

•Safety information

•Regulatory information

•Warranty information

•Environmental information

Warranty information varies by country or region:

•In the U.S.—See the Statement of Limited

Warranty included with the printer, or go to

http://support.lexmark.com.

•In other countries and regions—See the

printed warranty that came with the printer.

Product Information Guide—See the

documentation that came with the printer or go to

http://support.lexmark.com.

Learn about the printer 9

Printer conﬁguration

1Control panel

2Multipurpose feeder

3Standard 250‑sheet tray

4Optional 550‑sheet tray

5Standard bin

Using the control panel

Control panel part Function

1Display •View printer messages and supply status.

•Set up and operate the printer.

2Right arrow button •Scroll through menus or move between screens and menu options.

•Increase the numeric value of a setting.

3Stop or Cancel button Stop the current job.

Learn about the printer 10

Control panel part Function

4Indicator light Check the status of the printer.

5Select button •Select a menu option.

•Save the changes in a setting.

6Back button Return to the previous screen.

7Left arrow button •Scroll through menus or move between screens and menu options.

•Decrease the numeric value of a setting.

8Power button Turn on or turn o the printer.

Note: To turn o the printer, press and hold the power button for ﬁve seconds.

Understanding the status of the indicator light

Indicator light Printer status

O The printer is o or in Hibernate mode.

Blue The printer is ready or processing data.

Blinking red The printer requires user intervention.

Solid amber The printer is in Sleep mode.

Selecting paper

Paper guidelines

Use the appropriate paper to prevent jams and help ensure trouble‑free printing.

•Always use new, undamaged paper.

•Before loading paper, know the recommended printable side of the paper. This information is usually

indicated on the paper package.

•Do not use paper that has been cut or trimmed by hand.

•Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.

•Do not use coated papers unless they are speciﬁcally designed for electrophotographic printing.

Paper characteristics

The following paper characteristics aect print quality and reliability. Consider these factors before printing on

them.

Weight

The standard tray can feed paper weights from 60 to 120 g/m2 (16 to 32 lb) grain long paper. Paper lighter than

60 g/m2 (16 lb) may not be sti enough to feed properly, and may cause jams.

Learn about the printer 11

Curl

Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can

occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper

unwrapped in hot, humid, cold, or dry conditions can contribute to paper curling before printing and can cause

feeding problems.

Smoothness

Paper smoothness directly aects print quality. If paper is too rough, toner cannot fuse to it properly. If paper

is too smooth, it can cause paper feeding or print quality issues. We recommend the use of paper with 50

Sheeld points.

Moisture content

The amount of moisture in paper aects both print quality and the printer ability to feed the paper correctly.

Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its

performance.

Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.

Extend the time several days if the storage or transportation environment is very dierent from the printer

environment. Thick paper may also require a longer conditioning period.

Grain direction

Grain refers to the alignment of the paper ﬁbers in a sheet of paper. Grain is either grain long, running the length

of the paper, or grain short, running the width of the paper.

For 60–120 g/m2 (16–32‑lb) paper, grain long paper is recommended.

Fiber content

Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content

provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print

quality. Paper containing ﬁbers such as cotton can negatively aect paper handling.

Unacceptable paper

The following paper types are not recommended for use with the printer:

•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,

carbonless copy paper (CCP), or no carbon required (NCR) paper

•Preprinted papers with chemicals that may contaminate the printer

•Preprinted papers that can be aected by the temperature in the printer fuser

•Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm

(±0.9 in.), such as optical character recognition (OCR) forms

In some cases, registration can be adjusted with a software application to successfully print on these forms.

•Coated papers (erasable bond), synthetic papers, thermal papers

•Rough‑edged, rough or heavily textured surface papers, or curled papers

•Recycled papers that fail EN12281:2002 (European)

•Paper weighing less than 60 g/m2 (16 lb)

•Multiple‑part forms or documents

Learn about the printer 12

Selecting preprinted forms and letterhead

•Use grain long paper.

•Use only forms and letterhead printed using an oset lithographic or engraved printing process.

•Avoid paper with rough or heavily textured surfaces.

•Use inks that are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet

these requirements; latex inks might not.

•Print samples on preprinted forms and letterheads considered for use before buying large quantities. This

action determines whether the ink in the preprinted form or letterhead aects print quality.

•When in doubt, contact your paper supplier.

•When printing on letterhead, load the paper in the proper orientation for your printer. For more information,

see the Paper and Specialty Media Guide.

Storing paper

Use these paper storage guidelines to help avoid jams and uneven print quality:

•Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.

•Extend the time several days if the storage or transportation environment is very dierent from the printer

environment. Thick paper may also require a longer conditioning period.

•For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.

•Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative

humidity between 40 and 60 percent.

•Store paper in cartons, on a pallet or shelf, rather than on the ﬂoor.

•Store individual packages on a ﬂat surface.

•Do not store anything on top of individual paper packages.

•Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and

wrapper help keep the paper clean, dry, and ﬂat.

Supported paper sizes

Paper size Standard

250‑sheet

tray

Optional

550‑sheet

tray

Multipurpose

feeder

Two‑sided

printing

210 x 297 mm

(8.27 x 11.7 in.)

A5 Portrait (SEF)

148 x 210 mm

(5.83 x 8.27 in.)

1 The default support is long‑edge feed.

2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm (11 in.) long for two‑sided printing.

3 When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless speciﬁed by the

application.

Learn about the printer 13

Paper size Standard

250‑sheet

tray

Optional

550‑sheet

tray

Multipurpose

feeder

Two‑sided

printing

A5 Landscape (LEF)1

210 x 148 mm

(8.27 x 5.83 in.)

105 x 148 mm

(4.13 x 5.83 in.)

JIS B5

182 x 257 mm

(7.17 x 10.1 in.)

Oﬁcio (Mexico)

215.9 x 340.4 mm

(8.5 x 13.4 in.)

Hagaki

100 x 148 mm

(3.94 x 5.83 in.)

X X

Statement

139.7 x 215.9 mm

(5.5 x 8.5 in.)

Executive

184.2 x 266.7 mm

(7.25 x 10.5 in.)

Letter

215.9 x 279.4 mm

(8.5 x 11 in.)

Legal

215.9 x 355.6 mm

(8.5 x 14 in.)

Folio

215.9 x 330.2 mm

(8.5 x 13 in.)

Universal3

99 x 148 mm to

215.9 x 359.92 mm

(3.9 x 5.83 in. to 8.5 x 14.17 in.)

1 The default support is long‑edge feed.

2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm (11 in.) long for two‑sided printing.

3 When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless speciﬁed by the

application.

Learn about the printer 14

Paper size Standard

250‑sheet

tray

Optional

550‑sheet

tray

Multipurpose

feeder

Two‑sided

printing

7 3/4 Envelope

98.4 x 190.5 mm

(3.875 x 7.5 in.)

XX X

9 Envelope

98.4 x 225.4 mm

(3.875 x 8.9 in.)

XX X

10 Envelope

104.8 x 241.3 mm

(4.12 x 9.5 in.)

XX X

DL Envelope

110 x 220 mm

(4.33 x 8.66 in.)

XX X

C5 Envelope

162 x 229 mm

(6.38 x 9.01 in.)

XX X

B5 Envelope

176 x 250 mm

(6.93 x 9.84 in.)

XX X

Other Envelope

98.4 x 162 mm to

176 x 250 mm

(3.87 x 6.38 in. to

6.93 x 9.84 in.)

XX X

1 The default support is long‑edge feed.

2 Paper must at least be 210 mm (8.27in.) wide and 279.4 mm (11 in.) long for two‑sided printing.

3 When Universal is selected, the page is formatted for 215.90 x 355.60 mm (8.5 x 14 in.) unless speciﬁed by the

application.

Supported paper types

Paper type Standard

250‑sheet

tray

Optional 550‑sheet

tray

Multipurpose feeder Two‑sided printing

Plain paper

Card stock X X X

* One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or

two‑sided labels are not supported.

Learn about the printer 15

Paper type Standard

250‑sheet

tray

Optional 550‑sheet

tray

Multipurpose feeder Two‑sided printing

Recycled

Paper labels*X

Bond

Letterhead

Preprinted

Colored Paper

Light Paper

Heavy Paper

Rough/Cotton

Envelope X X X

Rough envelope X X X

* One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or

two‑sided labels are not supported.

Supported paper weights

Standard 250‑sheet

tray

Optional 550‑sheet

tray

Multipurpose feeder Two‑sided printing

Paper weight 60–120 g/m2

(16–32 lb)

60–120 g/m2

(16–32 lb)

60–217 g/m2

(16–58 lb)

60–90 g/m2

(16–24 lb)

Learn about the printer 16

Set up, install, and conﬁgure

Selecting a location for the printer

•Leave enough room to open trays, covers, and doors and to install hardware options.

•Set up the printer near an electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product

near water or wet locations.

•Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

•Provide a ﬂat, sturdy, and stable surface.

•Keep the printer:

–Clean, dry, and free of dust

–Away from stray staples and paper clips

–Away from the direct airﬂow of air conditioners, heaters, or ventilators

–Free from direct sunlight and humidity extremes

•Observe the recommended temperatures and avoid ﬂuctuations.

Ambient temperature 10 to 32.2°C (50 to 90°F)

Storage temperature -40 to 40°C (-40 to 104°F)

•Allow the following recommended amount of space around the printer for proper ventilation:

1Top 305 mm (12 in.)

2Rear 100 mm (3.94 in.)

3Right side 76.2 mm (3 in.)

Set up, install, and conﬁgure 17

4Front 305 mm (12 in.)

Note: The minimum space needed in front of the printer is 76 mm (3 in.).

5Left side 110 mm (4.33 in.)

Attaching cables

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any

wireless network adapter, or the printer in the areas shown while actively printing.

Printer port Function

1USB printer port Connect the printer to a computer.

2Ethernet port Connect the printer to a network.

3Power cord socket Connect the printer to an electrical outlet.

Installing optional trays

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Unpack the optional tray, and then remove all packing material.

4Align the printer with the optional tray, and then lower the printer into place.

Set up, install, and conﬁgure 18

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may

require two or more people to lift it safely.

5Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

6Turn on the printer.

Add the tray in the print driver to make it available for print jobs. For more information, see “Adding available

options in the print driver” on page 24.

Loading paper and specialty media

Setting the paper size and type

1From the control panel, navigate to:

Settings > > Paper > > Tray Conﬁguration > > Paper Size/Type > > select a paper

source

2Set the paper size and type.

Conﬁguring Universal paper settings

1From the control panel, navigate to:

Settings > > Paper > > Media Conﬁguration > > Universal Setup >

2Conﬁgure the settings.

Loading trays

1Remove the tray.

Note: To avoid paper jams, do not remove the tray while the printer is busy.

Set up, install, and conﬁgure 19

2Adjust the guides to match the size of the paper that you are loading.

3Flex, fan, and align the paper edges before loading.

4Load the paper stack with the printable side facedown, and then make sure that the guides ﬁt snugly against

the paper.

Notes:

•Load letterhead facedown with the header toward the front of the tray for one‑sided printing.

•Load letterhead faceup with the header toward the back of the tray for two‑sided printing.

•Do not slide paper into the tray.

•To avoid paper jams, make sure that the stack height is below the maximum paper ﬁll indicator.

Set up, install, and conﬁgure 20

5Insert the tray.

If necessary, set the paper size and paper type from the control panel to match the paper loaded.

Loading the multipurpose feeder

1Open the multipurpose feeder.

2Flex, fan, and align the paper edges before loading.

3Load paper with the printable side faceup.

Set up, install, and conﬁgure 21

Notes:

•Load letterhead faceup with the header toward the rear of the printer for one‑sided printing.

•Load letterhead facedown with the header toward the front of the printer for two‑sided printing.

•Load envelopes with the ﬂap facedown on the left side.

Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,

or self‑stick adhesives.

4Adjust the guide to match the size of the paper that you are loading.

5From the control panel, set the paper size and paper type to match the paper loaded.

Linking trays

1From the control panel, navigate to:

Settings > > Paper > > Tray Conﬁguration > > Paper Size/Type >

2Set the same paper size and paper type for the trays that you are linking.

3From the control panel, navigate to:

Settings > > Device > > Maintenance > > Conﬁg Menu > > Tray Conﬁguration >

4Set Tray Linking to Automatic.

To unlink trays, make sure that no trays have the same paper size and paper type settings.

Warning—Potential Damage: The temperature of the fuser varies according to the speciﬁed paper type. To

avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.

Installing and updating software, drivers, and ﬁrmware

Installing the printer software

Notes:

•The print driver is included in the software installer package.

Set up, install, and conﬁgure 22

•For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print

on an AirPrint-certiﬁed printer.

1Obtain a copy of the software installer package.

•From the software CD that came with your printer.

•Go to http://support.lexmark.com, and then select your printer and operating system.

2Run the installer, and then follow the instructions on the computer screen.

Updating ﬁrmware

Some applications require a minimum device ﬁrmware level to operate correctly.

For more information on updating the device ﬁrmware, contact your Lexmark representative.

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Settings > Device > Update Firmware.

3Browse to the ﬂash ﬁle.

4Click Upload.

Exporting or importing a conﬁguration ﬁle

You can export the conﬁguration settings of your printer into a text ﬁle, and then import the ﬁle to apply the

settings to other printers.

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2From the Embedded Web Server, click Export Conﬁguration or Import Conﬁguration.

3Follow the instructions on the screen.

4If the printer supports applications, then do the following:

aClick Apps > select the application > Conﬁgure.

bClick Export or Import.

Set up, install, and conﬁgure 23

Adding available options in the print driver

For Windows users

1Open the printers folder.

2Select the printer you want to update, and then do either of the following:

•For Windows 7 or later, select Printer properties.

•For earlier versions, select Properties.

3Navigate to the Conﬁguration tab, and then select Update Now ‑ Ask Printer.

4Apply the changes.

For Macintosh users

1From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.

2Navigate to the list of hardware options, and then add any installed options.

3Apply the changes.

Networking

Connecting the printer to a Wi‑Fi network

Note: This feature is available only in some printer models.

Make sure that Active Adapter is set to Auto. From the control panel, navigate to Settings > >

Network/Ports > > Network Overview > > Active Adapter > > Auto >

Using the control panel

1From the control panel, navigate to:

Settings > > Network/Ports > > Wireless > > Setup On Printer Panel > > Choose

Network >

2Select a Wi‑Fi network, and then type the network password.

Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial

setup.

Using Lexmark Mobile Assistant

1Depending on your mobile device, download the Lexmark Mobile Assistant application from either the

Google PlayTM store or App Store online store.

2From the printer control panel, navigate to:

Settings > > Network/Ports > > Wireless > > Setup Using Mobile App > > Printer ID >

Set up, install, and conﬁgure 24

3From your mobile device, launch the application, and then accept the Terms of Use.

Note: If necessary, grant permissions.

4Tap Connect to Printer > Go to Wi‑Fi Settings.

5Connect your mobile device to the printer wireless network.

6Return to the application, and then tap Setup Wi-Fi Connection

7Select a Wi-Fi network, and then type the network password.

8Tap Done.

Connecting the printer to a wireless network using Wi‑Fi Protected Setup

(WPS)

Note: This feature is available only in some printer models.

Before you begin, make sure that:

•The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the

documentation that came with your access point.

•A wireless network adapter is installed in your printer. For more information, see the instructions that came

with the adapter.

•Make sure that Active Adapter is set to Auto. From the control panel, navigate to:

Settings > > Network/Ports > > Network Overview > > Active Adapter > > Auto >

Using the Push Button method

1From the control panel, navigate to:

Settings > > Network/Ports > > Wireless > > Wi‑Fi Protected Setup > > Start Push

Button Method >

2Follow the instructions on the display.

Using the personal identiﬁcation number (PIN) method

1From the control panel, navigate to:

Settings > > Network/Ports > > Wireless > > Wi‑Fi Protected Setup > > Start PIN

Method >

2Copy the eight‑digit WPS PIN.

3Open a web browser, and then type the IP address of your access point in the address ﬁeld.

Notes:

•To know the IP address, see the documentation that came with your access point.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

4Access the WPS settings. For more information, see the documentation that came with your access

point.

5Enter the eight‑digit PIN, and then save the changes.

Set up, install, and conﬁgure 25

Connecting a mobile device to the printer

Note: This feature is available only in some printer models.

Before connecting your mobile device, make sure to do the following:

•Enable Wi‑Fi Direct® in the printer. From the control panel, navigate to:

Settings > > Network/Ports > > Wireless > > Enable Wi‑Fi Direct > > On >

•View the Wi‑Fi Direct SSID. From the control panel, navigate to:

Settings > > Network/Ports > > Wi‑Fi Direct > > SSID >

•View the preshared key (PSK). From the control panel, navigate to:

Settings > > Network/Ports > > Wi‑Fi Direct > > Set PSK >

Connecting using Wi‑Fi Direct

1From the mobile device, go to the settings menu.

2Enable Wi‑Fi, and then tap Wi‑Fi Direct.

3Select the printer SSID.

4Conﬁrm the connection on the printer control panel.

Connecting using Wi‑Fi

1From the mobile device, go to the settings menu.

2Tap Wi‑Fi, and then select the printer SSID.

Note: The string “DIRECT-xy” (where xy are two random characters) is added before the SSID.

3Enter the preshared key.

Note: The preshared key is the password.

Deactivating the Wi‑Fi network

Note: This feature is available only in some printer models.

1From the printer control panel, navigate to:

Settings > > Network/Ports > > Network Overview > > Active Adapter > > Standard

Network >

2Follow the instructions on the display.

Checking the printer connectivity

1From the control panel, navigate to:

Settings > > Reports > > Network > > Network Setup Page >

2Check the ﬁrst section of the page and conﬁrm that the status is connected.

If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged

or malfunctioning. Contact your administrator for assistance.

Set up, install, and conﬁgure 26

Conﬁguring the SMTP server

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Settings > Device > Notiﬁcations > E‑mail Alerts Setup.

3From the E‑mail Setup section, conﬁgure the settings.

4Click Save.

Printing the Menu Settings Page

1From the control panel, navigate to:

Settings > > Reports >

2Select Menu Settings Page, and then press .

Set up, install, and conﬁgure 27

Secure the printer

Locating the security slot

The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop

computers in the location shown to secure the printer in place.

Erasing printer memory

To erase volatile memory or buered data, turn o the printer.

To er a s e non ‑volatile memory or individual settings, device and network settings, security settings, and

embedded solutions, do the following:

1From the control panel, navigate to:

Settings > > Device > > Maintenance > > Out of Service Erase > > Sanitize all

information on nonvolatile memory > > Ye s >

2Select either Start initial setup or Leave printer oine, and then press .

Restoring factory default settings

1From the control panel, navigate to:

Settings > > Device > > Restore Factory Defaults > > Restore all settings >

2Select Ye s , and then press .

Secure the printer 28

Statement of Volatility

Your printer contains various types of memory that can store device and network settings, and user data.

Type of memory Description

Volatile memory Your printer uses standard random access memory

(RAM) to temporarily buer user data during simple print

jobs.

Non-volatile memory Your printer may use two forms of non-volatile memory:

EEPROM and NAND (ﬂash memory). Both types are used

to store operating system, device settings, and network

information.

Erase the content of any installed printer memory in the following circumstances:

•The printer is being decommissioned.

•The printer is being moved to a dierent department or location.

•The printer is being serviced by someone from outside your organization.

•The printer is being removed from your premises for service.

•The printer is being sold to another organization.

Secure the printer 29

Printing from a computer

Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the

document.

1From the document that you are trying to print, open the Print dialog.

2If necessary, adjust the settings.

3Print the document.

Printing from a mobile device

Printing from a mobile device using Lexmark Mobile Print

LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.

1Open the document, and then send or share the document to Lexmark Mobile Print.

Note: Some third‑party applications may not support the send or share feature. For more information, see

the documentation that came with the application.

2Select a printer.

3Print the document.

Printing from a mobile device using Google Cloud Print

Google Cloud PrintTM is a printing service that allows you to print to any Google Cloud Print‑ready printer.

Before you begin, make sure that:

•The printer is registered to the Google Cloud Print server.

•The Cloud Print plugin is downloaded from the Google Play store and is enabled in the mobile device.

1From your AndroidTM mobile device, open a document or select a document from your ﬁle manager.

2Tap > Print.

3Select a printer, and then tap .

Printing from a mobile device using Mopria Print Service

Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It

allows you to print directly to any Mopria‑certiﬁed printer.

Print 30

Note: Make sure that you download the Mopria Print Service application from the Google Play store and

enable it in the mobile device.

1From your Android mobile device, launch a compatible application or select a document from your ﬁle

manager.

2Tap > Print.

3Select a printer, and then adjust the settings, if necessary.

4Tap .

Printing from a mobile device using AirPrint

The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices

to an AirPrint‑certiﬁed printer.

Notes:

•Make sure that the Apple device and the printer are connected to the same network. If the network has

multiple wireless hubs, then make sure that both devices are connected to the same subnet.

•This application is supported only in some Apple devices.

1From your mobile device, select a document from your ﬁle manager or launch a compatible application.

2Tap > Print.

3Select a printer, and then adjust the settings, if necessary.

4Print the document.

Printing from a mobile device using Wi‑Fi Direct®

Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer.

Note: Make sure that the mobile device is connected to the printer wireless network. For more information,

see “Connecting a mobile device to the printer” on page 26.

1From your mobile device, launch a compatible application or select a document from your ﬁle manager.

2Depending on your mobile device, do one of the following:

•Tap > Print.

3Select a printer, and then adjust the settings, if necessary.

4Print the document.

Conﬁguring conﬁdential jobs

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Print 31

Notes:

•View the printer IP address on the home screen. The IP address appears as four sets of numbers

separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Settings > Security > Conﬁdential Print Setup.

3Conﬁgure the settings.

Use To

Max Invalid PIN Set the number of times an invalid PIN can be entered.

Note: When the limit is reached, the print jobs for that user name are deleted.

Conﬁdential Job

Expiration

Set the expiration time for conﬁdential print jobs.

Note: Conﬁdential held jobs are stored in the printer until they are released or

deleted manually.

Repeat Job Expiration Set the expiration time for a repeat print job.

Note: Repeat held jobs are stored in the printer memory for reprinting.

Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining

copies.

Note: Verify jobs print one copy to check if it is satisfactory before printing the

remaining copies.

Reserve Job Expiration Set the expiration time that the printer stores print jobs.

Note: Reserve held jobs are automatically deleted after printing.

Require All Jobs to be

Held

Set the printer to hold all print jobs.

Keep duplicate

documents

Set the printer to print all documents with the same ﬁle name.

Printing conﬁdential and other held jobs

For Windows users

1With a document open, click File > Print.

2Click Properties, Preferences, Options, or Setup.

3Click Print and Hold.

4Select Use Print and Hold, and then assign a user name.

5Select the print job type (Conﬁdential, Repeat, Reserve, or Verify).

If the print job is conﬁdential, then enter a four‑digit PIN.

6Click OK or Print.

Print 32

7From the printer home screen, release the print job.

•For conﬁdential print jobs, navigate to:

Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the

settings > Print

•For other print jobs, navigate to:

Held jobs > select your user name > select the print job > conﬁgure the settings > Print

For Macintosh users

1With a document open, choose File > Print.

If necessary, click the disclosure triangle to see more options.

2From the print options or Copies & Pages menu, choose Job Routing.

3Select the print job type (Conﬁdential, Repeat, Reserve, or Verify).

If the print job is conﬁdential, then assign a user name and a four‑digit PIN.

4Click OK or Print.

5From the printer home screen, release the print job.

•For conﬁdential print jobs, navigate to:

Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the

settings > Print

•For other print jobs, navigate to:

Held jobs > select your user name > select the print job > conﬁgure the settings > Print

Printing a font sample list

1From the control panel, navigate to:

Settings > > Reports > > Print > > Print Fonts >

2Select a font sample, and then press .

Placing separator sheets between copies

1From the control panel, navigate to:

Settings > > Print > > Layout > > Separator Sheets > > Between Copies >

2Print the document.

Canceling a print job

From the printer control panel

1From the control panel, press twice, and then press .

2Select a print job to cancel, and then press .

Print 33

From the computer

1Depending on the operating system, do either of the following:

•Open the printers folder, and then select your printer.

•From the System Preferences in the Apple menu, navigate to your printer.

2Select a print job to cancel.

Adjusting toner darkness

1From the control panel, navigate to:

Settings > > Print > > Quality > > Toner Darkness >

2Adjust the setting, and then press .

Print 34

Use printer menus

Menu map

Device •Preferences

•Eco‑Mode

•Remote Operator Panel1

•Notiﬁcations

•Power Management

•Information Sent to Lexmark

•Restore Factory Defaults

•Maintenance

•About this Printer

Print •Layout

•Setup

•Quality

•PostScript

•PCL

•Image

Paper •Tray Conﬁguration •Media Conﬁguration

Network/Ports •Network Overview

•Wireless2

•Ethernet

•TCP/IP

•SNMP

•IPSec

•802.1x

•LPD Conﬁguration

•HTTP/FTP Settings

•USB

•Restrict external network access

•Google Cloud Print

•Wi‑Fi Direct

Security* •Login methods

•Certiﬁcate Management

•Login Restrictions

•Conﬁdential Print Setup

•Erase Temporary Data Files

•Miscellaneous

Reports •Menu Settings Page

•Device

•Print

•Network

Troubleshooting Print Quality Test Pages

1 Can be conﬁgured only from the Embedded Web Server.

2 Available only in some printer models.

Device

Preferences

Menu item Description

Display Language Set the language of the text that appears on the display.

Country/Region Identify the country or region that the printer is conﬁgured to

operate.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 35

Menu item Description

Run Initial Setup

Ye s

No*

Run the setup wizard.

Displayed information

Display Text 1

Display Text 2

Specify the information to appear on the home screen.

Date and Time

Conﬁgure

Current Date and Time

Manually Set Date and Time

Date Format [MM‑DD‑YYYY*]

Time Format [12 hour A.M./P.M.*]

Time Zone [USA/Canada EST*]

Network Time Protocol

Enable NTP

NTP Server

Conﬁgure the printer date and time.

Paper Sizes

U.S.*

Metric

Specify the unit of measurement for paper sizes.

Note: The country or region selected in the initial setup

wizard determines the initial paper size setting.

Screen Timeout

5–300 (60*)

Set the idle time in seconds before the display shows the home

screen, or before the printer logs out a user account

automatically.

Note: An asterisk (*) next to a value indicates the factory default setting.

Eco‑Mode

Menu item Description

Sides

1‑Sided*

2‑Sided

Specify whether to print on one side or two sides of the paper.

Pages per Side

O*

2 pages per side

3 pages per side

4 pages per side

6 pages per side

9 pages per side

12 pages per side

16 pages per side

Print multiple page images on one side of a sheet of paper.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 36

Menu item Description

Toner Darkness

Light

Normal*

Dark

Determine the lightness or darkness of text images.

Note: An asterisk (*) next to a value indicates the factory default setting.

Remote Operator Panel

Menu item Description

External VNC Connection

Don’t Allow*

Allow

Connect an external Virtual Network Computing (VNC) client

to the remote control panel.

Authentication Type

None*

Standard Authentication

Set the authentication type when accessing the VNC client

server.

VNC Password Specify the password to connect to the VNC client server.

Note: This menu item appears only if Authentication Type is

set to Standard Authentication.

Note: An asterisk (*) next to a value indicates the factory default setting.

Notiﬁcations

Menu item Description

Supplies

Show Supply Estimates

Show estimates*

Do not show estimates

Show the estimated status of the supplies.

Supplies

Custom Supply Notiﬁcations

Conﬁgure notiﬁcation settings when the printer requires user

intervention.

Note: This menu item appears only in the Embedded Web

Server.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 37

Menu item Description

E‑mail Alerts Setup

E‑mail Setup

Primary SMTP Gateway

Primary SMTP Gateway Port (25*)

Secondary SMTP Gateway

Secondary SMTP Gateway Port (25*)

SMTP Timeout (30 seconds*)

Reply Address

Always use SMTP default Reply

Address(O*)

Use SSL/TLS(Disabled*)

Require Trusted Certiﬁcate(On*)

SMTP Server Authentication

(No authentication required*)

Device‑Initiated E‑mail(None*)

Device Userid

Device Password

NTLM Domain

Disable “SMTP server not set up” error(O*)

Conﬁgure the e‑mail settings of the printer.

Note: This menu item appears only in the Embedded Web

Server.

Error Prevention

Jam Assist

O

On*

Set the printer to check for jammed paper automatically.

Error Prevention

Auto Continue

Disabled

5–255 (5*)

Let the printer continue processing or printing a job

automatically after clearing certain attendance conditions.

Error Prevention

Auto Reboot

Reboot always*

Reboot never

Reboot when idle

Set the printer to restart when an error occurs.

Error Prevention

Auto Reboot

Max Auto Reboots

1–20 (2*)

Set the number of automatic reboots that the printer can

perform.

Error Prevention

Auto Reboot

Auto Reboot Window

1–525600 (720*)

Set the number of seconds before the printer performs an

automatic reboot.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 38

Menu item Description

Error Prevention

Auto Reboot

Auto Reboot Counter

Show a read‑only information of the reboot counter.

Error Prevention

Display Short Paper Error

Auto‑clear*

Set the printer to show a message when a short paper error

occurs.

Note: Short paper refers to the size of the paper loaded.

Error Prevention

Page Protect

O*

Set the printer to process the entire page into the memory

before printing it.

Jam Content Recovery

Jam Recovery

Auto*

O

Set the printer to reprint jammed pages.

Note: In some printer models, O is the default setting.

Note: An asterisk (*) next to a value indicates the factory default setting.

Power Management

Menu item Description

Sleep Mode Proﬁle

Print from Sleep Mode

Stay awake after printing

Enter Sleep Mode after printing*

Set the printer to stay in Ready mode or return to Sleep mode

after printing.

Timeouts

Sleep Mode

1–120 minutes (15*)

Set the idle time before the printer begins operating in Sleep

mode.

Timeouts

Hibernate Timeout

Disabled

1 hour

2 hours

3 hours

6 hours

1 day

2 days

3 days*

1 week

2 weeks

1 month

Set the time before the printer turns o.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 39

Menu item Description

Timeouts

Hibernate Timeout on Connection

Hibernate

Do Not Hibernate*

Set Hibernate Timeout to turn o the printer while an active

Ethernet connection exists.

Note: An asterisk (*) next to a value indicates the factory default setting.

Information Sent to Lexmark

Menu item Description

Information Sent to Lexmark

Supplies and Page Usage

Device Performance

Yes

More Details

None of the Above

Send printer usage and performance information to Lexmark.

Notes:

•Supplies and Page Usage can be conﬁgured only in the Embedded Web

Server.

•Information Send Time appears only when you select any of the settings in

Information Sent to Lexmark, except None of the Above.

Information Send Time

Start Time

Stop Time

Note: An asterisk (*) next to a value indicates the factory default setting.

Restore Factory Defaults

Menu item Description

Restore Settings

Restore all settings

Restore printer settings

Restore network settings

Restore the printer factory default settings.

Maintenance

Conﬁg Menu

Menu item Description

USB Conﬁguration

USB PnP

Change the USB driver mode of the printer to improve its

compatibility with a personal computer.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 40

Menu item Description

USB Conﬁguration

USB Speed

Full

Auto*

Set the USB port to run at full speed and disable its high‑speed

capabilities.

Tray Conﬁguration

Tray Linking

Automatic*

O

Set the printer to link the trays that have the same paper type

and paper size settings.

Tray Conﬁguration

Show Tray Insert Message

O

Only for unknown sizes*

Always

Show the Tray Insert message.

Tray Conﬁguration

A5 Loading

Short Edge

Long Edge*

Specify the page orientation when loading A5 paper size.

Tray Conﬁguration

Paper Prompts

Auto*

Multipurpose Feeder

Manual Paper

Set the paper source that the user ﬁlls when a prompt to load

paper appears.

Tray Conﬁguration

Envelope Prompts

Auto*

Multipurpose Feeder

Manual Envelope

Set the paper source that the user ﬁlls when a prompt to load

envelope appears.

Tray Conﬁguration

Action for Prompts

Prompt user*

Continue

Use current

Set the printer to resolve paper- or envelope-related change

prompts.

Reports

Menu Settings Page

Event Log

Event Log Summary

Print reports about printer menu settings, status, and event

logs.

Supply Usage And Counters

Clear Supply Usage History

Reset Black Imaging Unit Counter

Reset Maintenance Counter

Reset the supply page counter or view the total printed pages.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 41

Menu item Description

Printer Emulations

PS Emulation

O

On*

Set the printer to recognize and use the PS data stream.

Printer Emulations

Emulator Security

Page Timeout

0–60 (60*)

Set the page timeout during emulation.

Printer Emulations

Emulator Security

Reset Emulator After Job

O*

Reset the emulator after a print job.

Printer Emulations

Emulator Security

Disable Printer Message Access

On*

O

Disable access to the printer message during emulation.

Print Conﬁguration

Font Sharpening

0–150 (24*)

Set a text point-size value below which the high‑frequency

screens are used when printing font data.

Print Conﬁguration

Print Density

Disabled*

1–5

Adjust the toner density when printing documents.

Device Operations

Quiet Mode

O*

Set the printer to reduce the amount of noise that it makes

when printing.

Note: Enabling this setting slows down the overall

performance of the printer.

Device Operations

Panel Menus

Enable*

Disable

Set the printer to show the control panel menus.

Note: This menu item appears only in the Embedded Web

Server.

Device Operations

Safe Mode

O*

Set the printer to operate in a special mode, in which it attempts

to continue oering as much functionality as possible, despite

known issues.

For example, when set to On, and the duplex motor is

nonfunctional, the printer performs one‑sided printing of the

documents even if the job is two‑sided printing.

Note: This setting cannot be used when the tray is not fully

inserted or the tray sensor is damaged.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 42

Menu item Description

Device Operations

Clear Custom Status

Erase all custom messages.

Note: An asterisk (*) next to a value indicates the factory default setting.

Out of Service Erase

Menu item Description

Erase Printer Memory

Printer Memory Last Sanitized

Sanitize all information on nonvolatile memory

Erase all printer and network settings

Clear all settings and applications that are stored in the printer.

About this Printer

Menu item Description

Asset Tag Show the serial number of the printer.

Printer’s Location Identify the printer location. The maximum length is 63 characters.

Contact Personalize the printer name. The maximum length is 63 characters.

Send Logs

Cancel

Send

Send diagnostic information to Lexmark.

Layout

Menu item Description

Sides

1‑Sided*

2‑Sided

Specify whether to print on one side or two sides of the paper.

Flip Style

Long Edge*

Short Edge

Determine which side of the paper is bound when performing two‑sided

printing.

Note: Depending on the option selected, the printer automatically osets

each printed information of the page to bind the job correctly.

Blank Pages

Do Not Print*

Print blank pages that are included in a print job.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 43

Menu item Description

Collate

O [1,1,1,2,2,2]*

On [1,2,1,2,1,2]

Keep the pages of a print job stacked in sequence, particularly when printing

multiple copies of the job.

Separator Sheets

None*

Between Copies

Between Jobs

Between Pages

Insert blank separator sheets when printing.

Separator Sheet Source

Tray [x] (1*)

Multipurpose Feeder

Specify the paper source for the separator sheet.

Pages per Side

O*

2 pages per side

3 pages per side

4 pages per side

6 pages per side

9 pages per side

12 pages per side

16 pages per side

Print multiple page images on one side of a sheet of paper.

Pages per Side Ordering

Horizontal*

Reverse Horizontal

Vertical

Reverse Vertical

Specify the positioning of multiple page images when using Pages per Side.

Note: The positioning depends on the number of page images and their

page orientation.

Pages per Side Orientation

Auto*

Landscape

Portrait

Specify the orientation of a multiple‑page document when using Pages per

Side.

Pages per Side Border

None*

Solid

Print a border around each page image when using Pages per Side.

Copies

1–9999 (1*)

Specify the number of copies for each print job.

Print Area

Normal*

Whole Page

Set the printable area on a sheet of paper.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 44

Setup

Menu item Description

Printer Language

PCL Emulation*

PS Emulation

Set the printer language.

Note: Setting a printer language default does not prevent a software

program from sending print jobs that use another printer language.

Resource Save

O*

Determine what the printer does with downloaded resources, such as

fonts and macros, when it receives a job that requires more than the

available memory.

Notes:

•When set to O, the printer retains downloaded resources only until

memory is needed. Resources associated with the inactive printer

language are deleted.

•When set to On, the printer preserves all the permanent

downloaded resources across all language switches. When

necessary, the printer shows memory full messages instead of

deleting permanent resources.

Print All Order

Alphabetical*

Newest First

Oldest First

Specify the order when you choose to print all held and conﬁdential jobs.

Note: An asterisk (*) next to a value indicates the factory default setting.

Quality

Menu item Description

Print Resolution

300 dpi

600 dpi*

1200 Image Q

2400 Image Q

Set the resolution for the text and images on the printed output.

Note: Resolution is determined in dots per inch or image quality.

Toner Darkness

Light

Normal*

Dark

Determine the lightness or darkness of text images.

Halftone

Normal*

Detail

Enhance the printed output to have smoother lines with sharper edges.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 45

PostScript

Menu item Description

Print PS Error

O*

Print a page that describes the PostScript® error.

Note: When an error occurs, processing of the job stops, the printer

prints an error message, and the rest of the print job is ﬂushed.

Minimum Line Width

1–30 (2*)

Set the minimum stroke width.

Note: Jobs printed in 1200 dpi use the value directly.

Lock PS Startup Mode

O

On*

Disable the SysStart ﬁle.

Wait Timeout

15–65535 (40 seconds*)

Disabled

Set the printer to wait for more data before canceling a print job.

Note: An asterisk (*) next to a value indicates the factory default setting.

PCL

Menu item Description

Font Name

[List of available fonts] (Courier*)

Select a font from the speciﬁed font source.

Symbol Set

[List of available symbol set] (10U

PC‑8*)

Specify the symbol set for each font name.

Note: A symbol set is a set of alphabetic and numeric characters,

punctuation, and special symbols. Symbol sets support the dierent

languages or speciﬁc programs such as math symbols for scientiﬁc text.

Pitch

0.08–100.00 (10.00*)

Specify the pitch for ﬁxed or monospaced fonts.

Note: Pitch refers to the number of ﬁxed‑space characters in a horizontal

inch of type.

Orientation

Portrait*

Landscape

Specify the orientation of text and graphics on the page.

Lines per Page

1–255

Specify the number of lines of text for each page printed through the PCL®

data stream.

Notes:

•This menu item activates vertical escapement that causes the

selected number of requested lines to print between the default

margins of the page.

•60 is the U.S. factory default setting. 64 is the international factory

default setting.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 46

Menu item Description

PCL5 Minimum Line Width

1–30 (2*)

Set the initial minimum stroke width.

Note: Jobs printed in 1200 dpi use the value directly.

PCLXL Minimum Line Width

1–30 (2*)

A4 Width

198 mm*

203 mm

Set the width of the logical page on A4‑size paper.

Note: Logical page is the space on the physical page where data is

printed.

Auto CR after LF

O*

Set the printer to perform a carriage return after a line feed control

command.

Note: Carriage return is a mechanism that commands the printer to move

the position of the cursor to the ﬁrst position on the same line.

Auto LF after CR

O*

Set the printer to perform a line feed after a carriage return control

command.

Tray Renumber

Assign MP Feeder

Assign Tray [x]

Assign Manual Paper

Assign Manual Envelope

Conﬁgure the printer to work with a dierent print driver or custom

application that uses a dierent set of source assignments to request a

given paper source.

Choose from the following options:

O*—The printer uses the factory default paper source assignments.

None—The paper source ignores the Select Paper Feed command.

0–199—Select a numeric value to assign a custom value to a paper

source.

Tray Renumber

View Factory Defaults

Show the factory default value assigned for each paper source.

Tray Renumber

Restore Defaults

Restore the tray renumber values to their factory defaults.

Print Timeout

1–255 (90 seconds*)

Disabled

Set the printer to end a print job after it has been idle for the speciﬁed

amount of time in seconds.

Note: An asterisk (*) next to a value indicates the factory default setting.

Image

Menu item Description

Auto Fit

O*

Select the best available paper size and orientation setting for an image.

Note: When set to On, this menu item overrides the scaling and orientation

settings for the image.

Invert

O*

Invert bitonal monochrome images.

Note: This menu item does not apply to GIF or JPEG image formats.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 47

Menu item Description

Scaling

Anchor Top Left

Best Fit*

Anchor Center

Fit Height/Width

Fit Height

Fit Width

Adjust the image to ﬁt the printable area.

Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.

Orientation

Portrait*

Landscape

Reverse Portrait

Reverse Landscape

Specify the orientation of text and graphics on the page.

Note: An asterisk (*) next to a value indicates the factory default setting.

Paper

Tray Conﬁguration

Menu item Description

Default Source

Tray [x] (1*)

MP Feeder

Manual Paper

Manual Envelope

Set the paper source for all print jobs.

Note: MP Feeder appears only when Conﬁgure MP is set to Cassette.

Paper Size/Type

Tray [x]

MP Feeder

Manual Paper

Manual Envelope

Specify the paper size or paper type loaded in each paper source.

Substitute Size

O

Statement/A5

Letter/A4

All Listed*

Set the printer to substitute a speciﬁed paper size if the requested size is not

loaded in any paper source.

Notes:

•O prompts the user to load the required paper size.

•Statement/A5 prints A5‑size document on statement when loading

statement, and statement‑size jobs on A5 paper size when loading A5.

•Letter/A4 prints A4‑size document on letter when loading letter, and

letter‑size jobs on A4 paper size when loading A4.

•All Listed substitutes Letter/A4.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 48

Menu item Description

Conﬁgure MP

Cassette*

Manual

First

Set the printer when to pick paper loaded in the multipurpose feeder.

Notes:

•When set to Cassette, the printer treats the multipurpose feeder like a

tray.

•When set to Manual, the printer treats the multipurpose feeder like a

manual feeder.

•When set to First, the printer picks paper from the multipurpose feeder

until it is empty, regardless of the required paper source or paper size.

Note: An asterisk (*) next to a value indicates the factory default setting.

Media Conﬁguration

Universal Setup

Menu item Description

Units of Measure

Inches

Millimeters

Specify the unit of measurement for the universal paper.

Note: Inches is the U.S. factory default setting. Millimeters is the

international factory default setting.

Portrait Width

3.90–14.17 inches (8.50*)

99–360 mm (216*)

Set the portrait width of the universal paper.

Portrait Height

3.90–14.17 inches (14*)

99–360 mm (356*)

Set the portrait height of the universal paper.

Feed Direction

Short Edge*

Long Edge

Set the printer to pick paper from the short edge or long edge

direction.

Note: Long Edge appears only when the longest edge is shorter

than the maximum width supported.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 49

Media Types

Menu item Description

Plain Paper

Card Stock

Recycled

Labels

Bond

Envelope

Rough Envelope

Letterhead

Preprinted

Colored Paper

Light

Heavy

Rough/Cotton

Custom Type [X]

Specify the texture, weight, and orientation of the paper loaded.

Network/Ports

Network Overview

Menu item Description

Active Adapter

Auto*

Standard Network

Wireless

Specify the type of the network connection.

Network Status Show the connectivity status of the printer network.

Display Network Status on

Printer

O

On*

Show the network status on the display.

Speed, Duplex Show the speed of the currently active network card.

IPv4 Show the IPv4 address.

All IPv6 Addresses Show all IPv6 addresses.

Reset Print Server

Start

Reset all active network connections to the printer.

Note: This setting removes all network conﬁguration settings.

Network Job Timeout

O

On* (90 seconds)

Set the time before the printer cancels a network print job.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 50

Menu item Description

Banner Page

O*

Print a banner page.

Enable Network Connections

Enable*

Disable

Enable or disable all network connections.

Enable LLDP

O*

Enable Link Layer Discovery Protocol (LLDP) in the printer.

Note: An asterisk (*) next to a value indicates the factory default setting.

Wireless

Note: This menu is available only in some printer models.

Menu item Description

Setup Using Mobile App Conﬁgure the wireless connection using the Lexmark Mobile

Assistant app.

Setup On Printer Panel

Choose Network

Add Wi‑Fi Network

•Network Name

•Network Mode

Infrastructure

•Wireless Security Mode

Disabled*

WEP

WPA2/WPA - Personal

WPA2 - Personal

Determine the wireless network that the printer connects to.

Note: This menu item appears as Wireless Connection Setup in the

Embedded Web Server.

Wi‑Fi Protected Setup

Start Push Button Method

Start PIN Method

Establish a wireless network and enable network security.

Notes:

•Start Push Button Method connects the printer to a wireless

network when buttons on both the printer and the access point

(wireless router) are pressed within a given time.

•Start PIN Method connects the printer to a wireless network

when a PIN on the printer is entered into the wireless settings

of the access point.

Enable Wi‑Fi Direct

O*

Set the printer to connect directly to Wi-Fi devices.

Compatibility

802.11b/g/n (2.4GHz)*

Specify the wireless standard for the wireless network.

Use printer menus 51

Menu item Description

Wireless Security Mode

Disabled*

WEP

WPA2/WPA-Personal

WPA2-Personal

802.1x - RADIUS

Set the type of security for connecting the printer to wireless devices.

WEP Authentication Mode

Auto*

Open

Shared

Set the type of Wireless Encryption Protocol (WEP) used by the

printer.

Note: This menu item appears only if Wireless Security Mode is set

to WEP.

Set WEP Key Specify a WEP password for secure wireless connection.

Note: This menu item appears only if Wireless Security Mode is set

to WEP.

WPA2-Personal

AES*

Enable wireless security through WPA2.

Note: This menu item appears only if Wireless Security Mode is set

to WPA2-Personal.

Set PSK Set the password for secure wireless connection.

Note: This menu item appears only if Wireless Security Mode is set

to WPA2/WPA-Personal or WPA2‑Personal.

WPA2/WPA‑Personal

AES*

Enable wireless security through WPA2/WPA.

Note: This menu item appears only if Wireless Security Mode is set

to WPA2/WPA-Personal.

802.1x Encryption Mode

WPA+

WPA2*

Enable wireless security through 802.1x standard.

Note: This menu item appears only if Wireless Security Mode is set

to 802.1x - Radius.

IPv4

Enable DHCP

On*

O

Enable Dynamic Host Conﬁguration Protocol (DHCP).

Note: DHCP is a standard protocol that allows a server to distribute

IP addressing and conﬁguration information dynamically to clients.

IPv4

Set Static IP Address

IP Address

Netmask

Gateway

Set the static IP address of your printer.

IPv6

Enable IPv6

On*

O

Enable IPv6 in the printer.

IPv6

Enable DHCPv6

O*

Enable DHCPv6 in the printer.

Use printer menus 52

Menu item Description

IPv6

Stateless Address Autoconﬁguration

O

On*

Set the network adapter to accept the automatic IPv6 address

conﬁguration entries provided by a router.

IPv6

DNS Address

Specify the DNS server address.

IPv6

Address Preﬁx

0–128 (64*)

Specify the address preﬁx.

IPv6

All IPv6 Addresses

Show all IPv6 addresses.

IPv6

All IPv6 Router Addresses

Show all IPv6 router addresses.

Network Address

UAA

LAA

View the network addresses.

PCL SmartSwitch

On*

O

Set the printer to switch automatically to PCL emulation when a print

job requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is o, then the printer does not examine

incoming data and uses the default printer language speciﬁed in

the Setup menu.

PS SmartSwitch

On*

O

Set the printer to switch automatically to PS emulation when a print

job requires it, regardless of the default printer language.

Note: If PS SmartSwitch is o, then the printer does not examine

incoming data and uses the default printer language speciﬁed in

the Setup menu.

Mac Binary PS

Auto*

O

Set the printer to process Macintosh binary PostScript print jobs.

Notes:

•On processes raw binary PostScript print jobs.

•O ﬁlters print jobs using the standard protocol.

Ethernet

Menu item Description

Network Speed Show the speed of an active network adapter.

IPv4

Enable DHCP

On*

O

Enable Dynamic Host Conﬁguration Protocol (DHCP).

Note: DHCP is a standard protocol that allows a server to distribute IP

addressing and conﬁguration information to clients in a dynamic manner.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 53

Menu item Description

IPv4

Set Static IP Address

IP Address

Netmask

Gateway

Set the static IP address of your printer.

IPv6

Enable IPv6

On*

O

Enable IPv6 in the printer.

IPv6

Enable DHCPv6

O*

Enable DHCPv6 in the printer.

IPv6

Stateless Address

Autoconﬁguration

On*

O

Set the network adapter to accept the automatic IPv6 address conﬁguration

entries provided by a router.

IPv6

DNS Address

Specify the DNS server address.

IPv6

Address Preﬁx

0–128 (64*)

Specify the address preﬁx.

IPv6

All IPv6 Addresses

Show all IPv6 addresses.

IPv6

All IPv6 Router Addresses

Show all IPv6 router addresses.

Network Address

UAA

LAA

Show the printer Media Access Control (MAC) addresses: Locally Administered

Address (LAA) and Universally Administered Address (UAA).

Note: You can change the printer LAA manually.

PCL SmartSwitch

On*

O

Set the printer to switch automatically to PCL emulation when a print job

requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

PS SmartSwitch

On*

O

Set the printer to switch automatically to PS emulation when a print job requires

it, regardless of the default printer language.

Note: If PS SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 54

Menu item Description

Mac Binary PS

Auto*

O

Set the printer to process Macintosh binary PostScript print jobs.

Notes:

•On processes raw binary PostScript print jobs.

•O ﬁlters print jobs using the standard protocol.

Energy Ecient Ethernet

Auto*

O

Reduce power consumption when the printer does not receive data from the

Ethernet network.

Note: An asterisk (*) next to a value indicates the factory default setting.

TCP/IP

Note: This menu appears only in network printers or printers attached to print servers.

Menu item Description

Set Hostname Set the current TCP/IP host name.

Domain Name Set the domain name.

Note: This menu item appears only in the Embedded Web Server.

Allow DHCP/BOOTP to update

NTP server

On*

O

Allow the DHCP and BOOTP clients to update the NTP settings of the printer.

Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.

Note: This menu item appears only in the Embedded Web Server.

Enable Auto IP

On*

O

Assign an IP address automatically.

DNS Address Specify the current Domain Name System (DNS) server address.

Backup DNS Specify the backup DNS server addresses.

Backup DNS 2

Backup DNS 3

Domain Search Order Specify a list of domain names to locate the printer and its resources that reside

in dierent domains on the network.

Note: This menu item appears only in the Embedded Web Server.

Enable DDNS

O*

Update the Dynamic DNS settings.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 55

Menu item Description

DDNS TTL Specify the current DDNS settings.

Default TTL

DDNS Refresh Time

Enable mDNS

On*

O

Update multicast DNS settings.

WINS Address Specify a server address for Windows Internet Name Service (WINS).

Enable BOOTP

O*

Allow the BOOTP to assign a printer IP address.

Restricted Server List Specify an IP address for the TCP connections.

Notes:

•This menu item appears only in the Embedded Web Server.

•Use a comma to separate each IP address.

•You can add up to 50 IP addresses.

Restricted Server List Options

Block All Ports*

Block Printing Only

Block Printing and HTTP Only

Specify how the IP addresses in the list can access the printer functionality.

Note: This menu item appears only in the Embedded Web Server.

MTU Specify a maximum transmission unit (MTU) parameter for the TCP connections.

Raw Print Port

1–65535 (9100*)

Specify a raw port number for printers connected on a network.

Outbound Trac Maximum

Speed

Disabled*

Enabled

Enable the printer maximum transfer rate.

Enable TLSv1.0

On*

O

Enable the TLSv1.0 protocol.

Enable TLSv1.1

On*

O

Enable the TLSv1.1 protocol.

SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.

Note: An asterisk (*) next to a value indicates the factory default setting.

SNMP

Note: This menu appears only in network printers or printers that are attached to print servers.

Use printer menus 56

Menu item Description

SNMP Versions 1 and 2c

Enabled

O

On*

Allow SNMP Set

O

On*

Enable PPM MIB

O

On*

SNMP Community

Conﬁgure Simple Network Management Protocol (SNMP) versions 1

and 2c to install print drivers and applications.

SNMP Version 3

Enabled

O

On*

Set Read/Write Credentials

User Name

Password

Set Read‑only Credentials

User Name

Password

Authentication Hash

MD5

SHA1*

Minimum Authentication Level

No Authentication, No Privacy

Authentication, No Privacy

Authentication, Privacy*

Privacy Algorithm

DES

AES‑128*

Conﬁgure SNMP version 3 to install and update the printer security.

Note: An asterisk (*) next to a value indicates the factory default setting.

IPSec

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

Enable IPSec

O*

Enable Internet Protocol Security (IPSec).

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 57

Menu item Description

Base Conﬁguration

Default*

Compatibility

Secure

Set the IPSec base conﬁguration.

Note: This menu item appears only when Enable IPSec is set to

On.

DH (Die‑Hellman) Group Proposal

modp2048 (14)*

modp3072 (15)

modp4069 (16)

modp6144 (17)

Set the IPSec encryption.

Notes:

•DH (Die‑Hellman) Group Proposal appears only when Base

Conﬁguration is set to Compatibility.

•IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear

only when Base Conﬁguration is set to Secure.

IKE SA Lifetime (Hours)

24*

IPSec SA Lifetime (Hours)

Proposed Encryption Method

3DES

AES*

Specify the encryption and authentication methods to connect to a

network securely.

Note: These menu items appear only when Base Conﬁguration is

set to Compatibility.

Proposed Authentication Method

SHA1

SHA256*

SHA512

IPSec Device Certiﬁcate Specify an IPSec certiﬁcate.

Note: This menu item appears only when Enable IPSec is set to

On.

Pre‑Shared Key Authenticated

Connections

Host [x]

Address

Key

Conﬁgure the authenticated connections of the printer.

Note: These menu items appear only when Enable IPSec is set to

On.

Certiﬁcate Authenticated Connections

Host [x] Address[/subnet]

Address[/subnet]

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 58

802.1x

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

Active

O*

Let the printer join networks that require authentication before

allowing access.

Note: An asterisk (*) next to a value indicates the factory default setting.

LPD Conﬁguration

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

LPD Timeout

0–65535 seconds (90*)

Set the time‑out value to stop the Line Printer Daemon (LPD) server

from waiting indeﬁnitely for hung or invalid print jobs.

LPD Banner Page

O*

Print a banner page for all LPD print jobs.

Note: A banner page is the ﬁrst page of a print job used as a

separator of print jobs and to identify the originator of the print job

request.

LPD Trailer Page

O*

Print a trailer page for all LPD print jobs.

Note: A trailer page is the last page of a print job.

LPD Carriage Return Conversion

O*

Enable carriage return conversion.

Note: Carriage return is a mechanism that commands the printer to

move the position of the cursor to the ﬁrst position on the same

line.

Note: An asterisk (*) next to a value indicates the factory default setting.

HTTP/FTP Settings

Menu item Description

Enable HTTP Server

O

On*

Access the Embedded Web Server to monitor and manage the printer.

Enable HTTPS

O

On*

Conﬁgure the Hypertext Transfer Protocol Secure (HTTPS) settings.

Force HTTPS Connections

O*

Force the printer to use the HTTPS connections.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 59

Menu item Description

Enable FTP/TFTP

O

On*

Send ﬁles using FTP.

Local Domains Specify domain names for HTTP and FTP servers.

Note: This menu item appears only in the Embedded Web Server.

HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings.

Note: HTTP Proxy IP Address and FTP Proxy IP Address appear only in the

Embedded Web Server.

FTP Proxy IP Address

HTTP Default IP Port

1–65535 (80*)

HTTPS Device Certiﬁcate

FTP Default IP Port

1–65535 (21*)

Timeout for HTTP/FTP

Requests

1–299 (30*)

Specify the amount of time before the server connection stops.

Retries for HTTP/FTP Requests

1–299 (3*)

Set the number of retries to connect to the HTTP/FTP server.

Note: An asterisk (*) next to a value indicates the factory default setting.

USB

Menu item Description

PCL SmartSwitch

O

On*

Set the printer to switch to PCL emulation when a print job received through a

USB port requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

PS SmartSwitch

O

On*

Set the printer to switch to PS emulation when a print job received through a

USB port requires it, regardless of the default printer language.

Note: If PS SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

Mac Binary PS

Auto*

O

Set the printer to process Macintosh binary PostScript print jobs.

Notes:

•When set to On, the printer processes raw binary PostScript print jobs

from computers using the Macintosh operating system.

•When set to Auto, the printer processes print jobs from computers using

either Windows or Macintosh operating systems

•When set to O, the printer ﬁlters PostScript print jobs using the standard

protocol.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 60

Menu item Description

Enable USB Port

Disable

Enable*

Enable the standard USB port.

Note: An asterisk (*) next to a value indicates the factory default setting.

Restrict external network access

Menu item Description

Restrict external network

access

O*

Restrict access to network sites.

External network address Specify the network addresses with restricted access.

E‑mail address for notiﬁcation Specify an e‑mail address to send a notiﬁcation of logged events.

Ping frequency

1–300 (10*)

Specify the network query interval in seconds.

Subject Specify the subject and message of the notiﬁcation e‑mail.

Message

Note: An asterisk (*) next to a value indicates the factory default setting.

Google Cloud Print

Menu item Description

Registration

Options

Enable Google Cloud Print

O

On*

Print directly from your Google account.

Options

Enable Local Discovery

O

On*

Allow the registered user and other users on the same subnet to

send jobs to the printer locally.

Options

Enable SSL Peer Veriﬁcation

O

On*

Verify authenticity of the peer certiﬁcate to connect to your Google

account.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 61

Menu item Description

Options

Always Print As Image

O*

Set the printer to process ﬁles as images for faster printing.

Note: An asterisk (*) next to a value indicates the factory default setting.

Wi‑Fi Direct

Note: This menu appears only when a direct Wi‑Fi network is the active network.

Menu item Description

SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network.

Preferred Channel Number

1–11 (6*)

Auto

Set the preferred channel of the Wi‑Fi network.

Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi

connection.

Show PSK on Setup Page

O

On*

Show the PSK on the Network Setup Page.

Group Owner IP Address Specify the IP address of the group owner.

Auto‑Accept Push Button

Requests

O*

Accept requests to connect to the network automatically.

Note: Accepting clients automatically is not secured.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 62

Security

Public

Menu item Description

Manage Permissions

Function Access

Held Jobs Access

Cancel Jobs at the Device

Change Language

Internet Printing Protocol (IPP)

B/W Print

Network Folder ‑ Scan

Control access to the printer functions.

Manage Permissions

Administrative Menus

Security Menu

Network/Ports Menu

Paper Menu

Reports Menu

Function Conﬁguration Menus

Supplies Menu

SE Menu

Device Menu

Control access to the printer menus.

Manage Permissions

Device Management

Remote Management

Firmware Updates

Import / Export All Settings

Out of Service Erase

Embedded Web Server Access

Control access to the printer management options.

Local Accounts

Menu item Description

Add User

User Name/Password

User Name

Password

Create local accounts to manage access to the printer functions.

Use printer menus 63

Menu item Description

Manage Groups/Permissions

Add Group

Import Access Controls

Function Access

Administrative Menus

Device Management

All Users

Import Access Controls

Function Access

Administrative Menus

Device Management

Admin

Function Access

Administrative Menus

Device Management

Control group or user access to the printer functions, applications, and security

settings.

Certiﬁcate Management

Menu item Menu item

Conﬁgure Certiﬁcate Defaults

Common Name

Organization Name

Unit Name

Country/Region

Province Name

City Name

Subject Alternate Name

Set the default values for generated certiﬁcates.

Device Certiﬁcates Generate, delete, or view device certiﬁcates.

Manage CA Certiﬁcates Load, delete, or view Certiﬁcate Authority (CA) certiﬁcates.

Menu item Description

1–10 (3*)

Specify the number of failed login attempts before the user gets locked out.

Failure time frame

1–60 minutes (5*)

Specify the time frame between failed login attempts before the user gets locked out.

Lockout time

1–60 minutes (5*)

Specify the lockout duration.

Web Login Timeout

1–120 minutes (10*)

Specify the delay for a remote login before the user is logged o automatically.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 64

Conﬁdential Print Setup

Menu item Description

Max Invalid PIN

2–10 (0*)

Set the number of times an invalid PIN can be entered.

Notes:

•A value of zero turns o this setting.

•When the limit is reached, the print jobs for that user name and PIN are

deleted.

Conﬁdential Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time for conﬁdential print jobs.

Notes:

•If this menu item is changed while conﬁdential print jobs reside in the printer

memory, then the expiration time for those print jobs does not change to the

new default value.

•If the printer is turned o, then all conﬁdential jobs held in the printer memory

are deleted.

Repeat Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time for a print job that you want to repeat.

Verify Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time that the printer prints a copy for the user to examine its quality,

before printing the remaining copies.

Reserve Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time that the printer stores print jobs for printing later.

Require All Jobs to be Held

O*

Set the printer to hold all print jobs.

Keep duplicate documents

O*

Allow the storage of documents with the same ﬁle name.

Note: An asterisk (*) next to a value indicates the factory default setting.

Use printer menus 65

Erase Temporary Data Files

Menu item Description

Stored in onboard memory

O*

Delete all ﬁles stored on the printer memory.

Note: An asterisk (*) next to a value indicates the factory default setting.

Miscellaneous

Menu item Description

Print Permission

O*

Allow the user to print.

Security Reset Jumper

Enable “Guest” access*

No Eect

Specify user access to the printer.

Notes:

•The jumper is located beside a lock icon on the controller board.

•Enable “Guest” access gives anyone access to all aspects of the printer.

•No Eect may make access to the printer impossible when the required

security information is unavailable.

Minimum Password Length

0–32

Specify the password length.

Note: An asterisk (*) next to a value indicates the factory default setting.

Reports

Menu Settings Page

Menu item Description

Menu Settings Page Print a report that contains the printer menus.

Device

Menu item Description

Device Information Print a report that contains information about the printer.

Device Statistics Print a report about printer usage and supply status.

Proﬁle List Print a list of proﬁles that are stored in the printer.

Asset Report Print a report that contains the printer serial number and model name.

Use printer menus 66

Menu item Description

Print Fonts

PCL Fonts

PostScript Fonts

Print samples and information about the fonts that are available in each printer

language.

Network

Menu item Description

Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the

printer.

Note: This menu item appears only in network printers or printers connected

to print servers.

Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using

Wi‑Fi Direct.

Note: This menu item appears only when Enable Wi‑Fi Direct is set to On.

Troubleshooting

Menu item Description

Print Quality Test Pages Print sample pages to identify and correct print quality defects.

Use printer menus 67

Maintain the printer

Checking the status of parts and supplies

1From the control panel, navigate to:

Settings > > Reports > > Device > > Device Statistics >

2From the Supply Information section of the pages printed, check the status of parts and supplies.

Conﬁguring supply notiﬁcations

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Settings > Device > Notiﬁcations.

3From the Supplies menu, click Custom Supply Notiﬁcations.

4Select a notiﬁcation for each supply item.

5Apply the changes.

Setting up e‑mail alerts

Conﬁgure the printer to send e‑mail alerts when supplies are low, when paper must be changed or added, or

when there is a paper jam.

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Settings > Device > Notiﬁcations > E‑mail Alert Setup, and then conﬁgure the settings.

3Click Setup E-mail Lists and Alerts, and then conﬁgure the settings.

4Apply the changes.

Note: For more information on SMTP server settings, contact your e‑mail provider.

Maintain the printer 68

Viewing reports

You can view some reports from the Embedded Web Server. These reports are useful for assessing the status

of the printer, network, and supplies.

1Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Reports, and then click the type of report you want to view.

Ordering parts and supplies

To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized

supplies dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where

you purchased the printer.

Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.

Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and

supplies, may cause damage to your printer.

Using genuine Lexmark parts and supplies

Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party

supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can

also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by

the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver

unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended

life may damage your Lexmark printer or its associated components.

Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and

remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine

supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause

damage to your printer. After resetting the supply or part counter, your printer may display an error indicating

the presence of the reset item.

Ordering a toner cartridge

Notes:

•The estimated cartridge yield is based on the ISO/IEC 19752 standard.

•Extremely low print coverage for extended periods of time may negatively aect actual yield.

Maintain the printer 69

Lexmark MS331 and MS431 Return Program toner cartridges

Item United States

and Canada

European

Economic

Area

Rest of Asia

Paciﬁc

Latin America Rest of

Europe,

Middle East,

and Africa

Australia and

New Zealand

Return

Program toner

cartridge

55B1000 55B2000 55B3000 55B4000 55B5000 55B6000

High yield

Return

Program toner

cartridge

55B1H00 55B2H00 55B3H00 55B4H00 55B5H00 55B6H00

Extra high

yield Return

Program toner

cartridge1

55B1X00 55B2X00 55B3X00 55B4X00 55B5X00 55B6X00

Corporate

Return

Program toner

cartridge2

55B100E 55B200E 55B300E 55B400E 55B500E 55B600E

High yield

Corporate

Return

Program toner

cartridge2

55B1H0E 55B2H0E 55B3H0E 55B4H0E 55B5H0E 55B6H0E

Extra high

yield

Corporate

Return

Program toner

cartridge1, 2

55B1X0E 55B2X0E 55B3X0E 55B4X0E 55B5X0E 55B6X0E

1 Supported only in the Lexmark MS431 printer model.

2 Available only for contract‑managed printers. For more information, contact your Lexmark representative or system

administrator.

Lexmark MS331 and MS431 regular toner cartridges

Item Worldwide

High yield regular toner cartridge155B0HA0

Extra high yield regular toner cartridge255B0XA0

1 Supported only in the Lexmark MS331 printer model.

2 Supported only in the Lexmark MS431 printer model.

Maintain the printer 70

Lexmark MS439 Return Program toner cartridge

Item Part number

Extra high yield Return Program toner cartridge 55B3X0K

Return Program toner cartridge 55B300K

Lexmark B3340 and B3442 Return Program toner cartridges

Item United States

and Canada

European

Economic

Area

Rest of Asia

Paciﬁc

Latin

America

Rest of Europe,

Middle East,

and Africa

Australia and

New Zealand

Return Program

toner cartridge

B341000 B342000 B343000 B344000 B345000 B346000

High yield Return

Program toner

cartridge

B341H00 B342H00 B343H00 B344H00 B345H00 B346H00

Extra high yield

Return Program

toner cartridge*

B341X00 B342X00 B343X00 B344X00 B345X00 B346X00

* Supported only in the Lexmark B3442 printer model.

Lexmark B3340 and B3442 regular toner cartridges

Item Worldwide

High yield regular toner cartridge1B340HA0

Extra high yield regular toner cartridge2B340XA0

1 Supported only in the Lexmark B3340 printer model.

2 Supported only in the Lexmark B3442 printer model.

Ordering an imaging unit

Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner

is exhausted.

Item Part Number

Regular imaging unit 55B0ZA0

Replacing parts and supplies

Replacing the toner cartridge

1Open the front door.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Maintain the printer 71

2Remove the imaging unit.

3Twist the blue latch, and then remove the used toner cartridge from the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of

future print jobs.

Maintain the printer 72

4Unpack the new toner cartridge.

5Shake the toner cartridge to redistribute the toner.

Maintain the printer 73

6Insert the new toner cartridge into the imaging unit until it clicks into place.

7Insert the imaging unit.

8Close the door.

Replacing the imaging unit

1Open the front door.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Maintain the printer 74

2Remove the used imaging unit.

Maintain the printer 75

3Twist the blue latch, and then remove the toner cartridge from the used imaging unit.

4Unpack the new imaging unit, and then insert the toner cartridge until it clicks into place.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of

future print jobs.

Maintain the printer 76

5Insert the new imaging unit.

6Close the door.

Replacing the tray

1Remove the used tray.

2Unpack the new tray.

3Insert the new tray.

Replacing the pick roller assembly

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

Maintain the printer 77

3Open the front door.

4Remove the imaging unit.

5Close the front door.

6Remove the tray.

Maintain the printer 78

7Position the printer on its side.

8Remove the used pick roller assembly.

9Unpack the new pick roller assembly.

Note: To avoid contamination, make sure that your hands are clean.

Maintain the printer 79

10 Insert the new pick roller assembly.

11 Place the printer in its original position, and then insert the tray.

12 Open the front door.

13 Insert the imaging unit.

14 Close the front door.

15 Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

16 Turn on the printer.

Maintain the printer 80

Replacing the tray separator roller

1Remove the tray, and then remove the used separator roller.

2Unpack the new separator roller.

Note: To avoid contamination, make sure that your hands are clean.

3Insert the new separator roller.

4Insert the tray.

Maintain the printer 81

Resetting the supply usage counters

1From the control panel, navigate to:

Settings > > Device > > Maintenance > > Conﬁg Menu > > Supply Usage And Counters

2Select the counter that you want to reset.

Warning—Potential Damage: Supplies and parts without Return Program agreement terms may be reset and

remanufactured. However, the manufacturer’s warranty does not cover any damage caused by non-genuine

supplies or parts. Resetting counters on the supply or part without proper remanufacturing can cause

damage to your printer. After resetting the supply or part counter, your printer may display an error indicating

the presence of the reset item.

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

Notes:

•Perform this task after every few months.

•Damage to the printer caused by improper handling is not covered by the printer warranty.

1Turn o the printer, and then unplug the power cord from the electrical outlet.

2Remove paper from the standard bin and multipurpose feeder.

3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.

4Wipe the outside of the printer with a damp, soft, lint‑free cloth.

Notes:

•Do not use household cleaners or detergents, as they may damage the ﬁnish of the printer.

•Make sure that all areas of the printer are dry after cleaning.

5Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

Maintain the printer 82

Saving energy and paper

Conﬁguring the power save mode settings

Sleep mode

1From the control panel, navigate to:

Settings > > Device > > Power Management > > Timeouts > > Sleep Mode >

2Enter the amount of time that the printer stays idle before it enters Sleep mode.

Hibernate mode

1From the control panel, navigate to:

Settings > > Device > > Power Management > > Timeouts > > Hibernate Timeout >

2Select the amount of time before the printer enters Hibernate mode.

Notes:

•Make sure to wake the printer from Hibernate mode before sending a print job.

•To wake the printer from Hibernate mode, press the power button.

•The Embedded Web Server is disabled when the printer is in Hibernate mode.

Conserving supplies

•Print on both sides of the paper.

Note: Two-sided printing is the default setting in the print driver.

•Print multiple pages on a single sheet of paper.

•Use the preview feature to see how the document looks like before printing it.

•Print one copy of the document to check its content and format for accuracy.

Moving the printer to another location

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require

two or more people to lift it safely.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

•Make sure that all doors and trays are closed.

•Turn o the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

Maintain the printer 83

•If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect

them before moving the printer.

•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

•If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same

time.

•Always use the handholds on the printer to lift it.

•Any cart used to move the printer must have a surface able to support the full footprint of the printer.

•Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

•Keep the printer in an upright position.

•Avoid severe jarring movements.

•Make sure that your ﬁngers are not under the printer when you set it down.

•Make sure that there is adequate clearance around the printer.

Note: Damage to the printer caused by improper moving is not covered by the printer warranty.

Shipping the printer

For shipping instructions, go to http://support.lexmark.com or contact customer support.

Maintain the printer 84

Troubleshoot a problem

The printer is not responding

Action Yes No

Step 1

Check if the power cord is connected to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or

electrical shock, connect the power cord to an appropriately

rated and properly grounded electrical outlet that is near the

product and easily accessible.

Is the printer responding?

The problem is

solved.

Go to step 2.

Step 2

Check if the electrical outlet is turned o by a switch or breaker.

Is the electrical outlet turned o by a switch or breaker?

Turn on the switch or

reset the breaker.

Go to step 3.

Step 3

Check if the printer is on.

Is the printer on?

Go to step 4. Turn on the printer.

Step 4

Check if the printer is in Sleep or Hibernate mode.

Is the printer in Sleep or Hibernate mode?

Press the power

button to wake the

printer.

Go to step 5.

Step 5

Check if the cables connecting the printer and the computer are

inserted to the correct ports.

Are the cables inserted to the correct ports?

Go to step 6. Insert the cables to

the correct ports.

Step 6

Turn o the printer, install the hardware options, and then turn on

the printer.

For more information, see the documentation that came with the

option.

Is the printer responding?

The problem is

solved.

Go to step 7.

Step 7

Install the correct print driver.

Is the printer responding?

The problem is

solved.

Go to step 8.

Troubleshoot a problem 85

Action Yes No

Step 8

Turn o the printer, wait for about 10 seconds, and then turn on the

printer.

Is the printer responding?

The problem is

solved.

Contact customer

support.

Network connection problems

Cannot open Embedded Web Server

Action Yes No

Step 1

Check if the printer is on.

Is the printer on?

Go to step 2. Turn on the printer.

Step 2

Make sure that the printer IP address is correct.

Notes:

•View the IP address on the home screen.

•An IP address appears as four sets of numbers separated by

periods, such as 123.123.123.123.

Is the printer IP address correct?

Go to step 3. Type the correct

printer IP address in

the address ﬁeld.

Step 3

Check if you are using a supported browser:

•Internet Explorer version 11 or later

•Microsoft Edge

•Safari version 6 or later

•Google ChromeTM version 32 or later

•Mozilla Firefox version 24 or later

Is your browser supported?

Go to step 4. Install a supported

browser.

Step 4

Check if the network connection is working.

Is the network connection working?

Go to step 5. Contact your

administrator.

Troubleshoot a problem 86

Action Yes No

Step 5

Make sure that the cable connections to the printer and print server

are secure. For more information, see the documentation that

came with the printer.

Are the cable connections secure?

Go to step 6. Secure the cable

connections.

Step 6

Check if the web proxy servers are disabled.

Are the web proxy servers disabled?

Go to step 7. Contact your

administrator.

Step 7

Access the Embedded Web Server.

Did the Embedded Web Server open?

The problem is

solved.

Contact customer

support.

Cannot connect the printer to the wireless network

Note: This feature is available only in some printer models.

Action Yes No

Step 1

Make sure that Active Adapter is set to Auto.

From the control panel, navigate to:

Setting > > Network/Ports > > Network Overview >

> Active Adapter > > Auto >

Is the printer able to connect to the wireless network?

The problem is

solved.

Go to step 2.

Step 2

Check if the correct Wi‑Fi network is selected.

Note: Some routers may share the default SSID.

Are you trying to connect to the correct Wi‑Fi network?

Go to step 3. Select the correct

Wi‑Fi network and

then go to step 2.

Step 3

Check the wireless security mode.

From the control panel, navigate to:

Settings > > Network/Ports > > Wireless > >

Wireless Security Mode >

Is the correct wireless security mode selected?

Go to step 4. Select the correct

wireless security

mode and then go to

step 3.

Troubleshoot a problem 87

Action Yes No

Step 4

Make sure that you entered the correct network password.

Note: Take note of the spaces, numbers, and capitalization in the

password.

Is the printer able to connect to the wireless network?

The problem is

solved.

Contact customer

support.

Issues with supplies

Replace cartridge, printer region mismatch

To correct this problem, purchase a cartridge with the correct region that matches the printer region, or

purchase a worldwide cartridge.

•The ﬁrst number in the message after 42 indicates the region of the printer.

•The second number in the message after 42 indicates the region of the cartridge.

Printer and toner cartridge regions

Region Numeric code

Worldwide or Undeﬁned region 0

North America (United States, Canada) 1

European Economic Area, Western Europe, Nordic countries, Switzerland 2

Asia Paciﬁc 3

Latin America 4

Rest of Europe, Middle East, Africa 5

Australia, New Zealand 6

Invalid region 9

Note: To ﬁnd the region settings of the printer and toner cartridge, print the print quality test pages.

From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.

Non‑Lexmark supply

The printer has detected a non‑Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-

party supplies or parts may aect the performance, reliability, or life of the printer and its imaging

components.

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable

results if third-party supplies or parts are used. Imaging component usage beyond the intended life may

damage your Lexmark printer or associated components.

Troubleshoot a problem 88

Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.

Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your

printer, press and hold X and simultaneously for 15 seconds

If you do not want to accept these risks, then remove the third-party supply or part from your printer and

install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and

supplies” on page 69.

If the printer does not print after pressing and holding X and simultaneously for 15 seconds, then reset

the supply usage counter.

1From the control panel, navigate to:

> Device > > Maintenance > > Conﬁg Menu > > Supply Usage And Counters >

2Select the part or supply that you want to reset, and then select .

3Read the warning message, and then select Continue > .

4To clear the message, press and hold X and simultaneously for 15 seconds.

Note: If you are unable to reset the supply usage counters, then return the item to the place of

purchase.

Clearing jams

Avoiding jams

Load paper properly

•Make sure that the paper lies ﬂat in the tray.

Correct loading of paper Incorrect loading of paper

•Do not load or remove a tray while the printer is printing.

•Do not load too much paper. Make sure that the stack height is below the maximum paper ﬁll indicator.

Troubleshoot a problem 89

•Do not slide paper into the tray. Load paper as shown in the illustration.

•Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or

envelopes.

•Push the tray ﬁrmly into the printer after loading paper.

Use recommended paper

•Use only recommended paper or specialty media.

•Do not load paper that is wrinkled, creased, damp, bent, or curled.

•Flex, fan, and align the paper edges before loading.

•Do not use paper that has been cut or trimmed by hand.

•Do not mix paper sizes, weights, or types in the same tray.

•Make sure that the paper size and type are set correctly on the computer or printer control panel.

•Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

•When Jam Assist is set to On, the printer ﬂushes blank pages or pages with partial prints after a jammed

page has been cleared. Check your printed output for blank pages.

•When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Troubleshoot a problem 90

Jam locations

1Standard bin

2Multipurpose feeder

3Trays

4Duplex unit

5Rear door

Paper jam in the standard bin

Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Troubleshoot a problem 91

Paper jam in the multipurpose feeder

1Remove paper from the multipurpose feeder.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

3Close the multipurpose feeder.

4Open the front door.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Troubleshoot a problem 92

5Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of

future print jobs.

Troubleshoot a problem 93

6Remove the jammed paper.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Note: Make sure that all paper fragments are removed.

7Insert the imaging unit.

8Close the door.

9Open the multipurpose feeder.

Troubleshoot a problem 94

10 Flex, fan, and align the paper edges before loading.

11 Reload paper.

Paper jam in trays

1Remove the tray.

2Open the front door.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Troubleshoot a problem 95

3Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of

future print jobs.

Troubleshoot a problem 96

4Remove the jammed paper.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Note: Make sure that all paper fragments are removed.

5Insert the imaging unit.

6Close the front door, and then insert the tray.

7Open the rear door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

8Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

9Close the rear door.

Troubleshoot a problem 97

10 Remove the optional tray.

11 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

12 Insert the tray.

Paper jam in the duplex unit

1Open the front door.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Troubleshoot a problem 98

2Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of

future print jobs.

Troubleshoot a problem 99

3Remove the jammed paper.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Note: Make sure that all paper fragments are removed.

4Insert the imaging unit.

5Close the door.

6Remove the tray.

7Push the duplex unit latch to open the duplex unit.

Troubleshoot a problem 100

8Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

9Close the duplex unit.

10 Insert the tray.

Paper jam in the rear door

1Open the front door.

Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal

frame of the printer before accessing or touching interior areas of the printer.

Troubleshoot a problem 101

2Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of

future print jobs.

3Open the rear door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

4Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

5Close the rear door.

Troubleshoot a problem 102

6Insert the imaging unit.

7Close the front door.

Paper feed problems

Envelope seals when printing

Action Yes No

Step 1

aUse an envelope that has been stored in a dry environment.

Note: Printing on envelopes with high moisture content can

seal the ﬂaps.

bSend the print job.

Does the envelope seal when printing?

Go to step 2. The problem is

solved.

Step 2

aMake sure that paper type is set to Envelope.

From the control panel, navigate to:

Settings > > Paper > > Tray Conﬁguration > >

Paper Size/Type >

bSend the print job.

Does the envelope seal when printing?

Contact customer

support.

The problem is

solved.

Troubleshoot a problem 103

Collated printing does not work

Action Yes No

Step 1

aFrom the control panel, navigate to:

Settings > > Print > > Layout > > Collate >

bSet Collate to On [1,2,1,2,1,2], and then press .

cPrint the document.

Is the document collated correctly?

The problem is

solved.

Go to step 2.

Step 2

aFrom the document that you are trying to print, open the Print

dialog, and then select Collate.

bPrint the document.

Is the document collated correctly?

The problem is

solved.

Go to step 3.

Step 3

aReduce the number of pages to print.

bPrint the document.

Are the pages collated correctly?

The problem is

solved.

Contact customer

support.

Tray linking does not work

Action Yes No

Step 1

aCheck if the trays contain the same paper size and paper type.

bCheck if the paper guides are positioned correctly.

cPrint the document.

Do the trays link correctly?

The problem is

solved.

Go to step 2.

Step 2

aFrom the control panel, navigate to:

Settings > > Paper > > Tray Conﬁguration > >

Paper Size/Type >

bSet the paper size and paper type to match the paper loaded

in the linked trays.

cPrint the document.

Do the trays link correctly?

The problem is

solved.

Go to step 3.

Troubleshoot a problem 104

Action Yes No

Step 3

aMake sure that Tray Linking is set to Automatic. For more

information, see “Linking trays” on page 22.

bPrint the document.

Do the trays link correctly?

The problem is

solved.

Contact customer

support.

Paper frequently jams

Action Yes No

Step 1

aRemove the tray.

bCheck if paper is loaded correctly.

Notes:

•Make sure that the paper guides are positioned correctly.

•Make sure that the stack height is below the maximum

paper ﬁll indicator.

•Make sure to print on recommended paper size and type.

cInsert the tray.

dPrint the document.

Do paper jams occur frequently?

Go to step 2. The problem is

solved.

Step 2

aFrom the control panel, navigate to:

Settings > > Paper > > Tray Conﬁguration > >

Paper Size/Type >

bSet the correct paper size and type.

cPrint the document.

Do paper jams occur frequently?

Go to step 3. The problem is

solved.

Step 3

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Do paper jams occur frequently?

Contact customer

support.

The problem is

solved.

Troubleshoot a problem 105

Jammed pages are not reprinted

Action Yes No

1From the control panel, navigate to:

Settings > > Device > > Notiﬁcations > > Jam Content

Recovery >

2In the Jam Recovery menu, select On or Auto, and then press .

Are the jammed pages reprinted?

The problem

is solved.

Contact

customer

support.

Printing problems

Print jobs do not print

Action Yes No

Step 1

aFrom the document you are trying to print, open the Print

dialog, and then check if you have selected the correct printer.

bPrint the document.

Is the document printed?

The problem is

solved.

Go to step 2.

Step 2

aCheck if the printer is on.

bResolve any error messages that appear on the display.

cPrint the document.

Is the document printed?

The problem is

solved.

Go to step 3.

Step 3

aCheck if the ports are working and if the cables are securely

connected to the computer and the printer.

For more information, see the setup documentation that came

with the printer.

bPrint the document.

Is the document printed?

The problem is

solved.

Go to step 4.

Step 4

aTurn o the printer, wait for about 10 seconds, and then turn on

the printer.

bPrint the document.

Is the document printed?

The problem is

solved.

Go to step 5.

Troubleshoot a problem 106

Action Yes No

Step 5

aRemove, and then reinstall the print driver.

bPrint the document.

Is the document printed?

The problem is

solved.

Contact customer

support.

Conﬁdential and other held documents do not print

Action Yes No

Step 1

aFrom the control panel, check if the documents appear in the

Held Jobs list.

Note: If the documents are not listed, then print the

documents using the Print and Hold options.

bPrint the documents.

Are the documents printed?

The problem is

solved.

Go to step 2.

Step 2

The print job may contain a formatting error or invalid data.

•Delete the print job, and then send it again.

•For PDF ﬁles, generate a new ﬁle, and then print the

documents.

Are the documents printed?

The problem is

solved.

Go to step 3.

Step 3

If you are printing from the Internet, then the printer may be reading

the multiple job titles as duplicates.

For Windows users

aOpen the Printing Preferences dialog.

bFrom the Print and Hold tab, click Use Print and Hold, and then

click Keep duplicate documents.

cFrom the Conﬁdential Print section, enter a PIN.

dPrint the documents.

For Macintosh users

aSave and name each job dierently.

bSend the job individually.

Are the documents printed?

The problem is

solved.

Go to step 4.

Troubleshoot a problem 107

Action Yes No

Step 4

aDelete some held jobs to free up printer memory.

bPrint the documents.

Are the documents printed?

The problem is

solved.

Contact customer

support.

Job prints from the wrong tray or on the wrong paper

Action Yes No

Step 1

aCheck if you are printing on the correct paper.

bPrint the document.

Is the document printed on the correct paper?

Go to step 2. Load the correct

paper size and paper

type.

Step 2

aDepending on your operating system, specify the paper size

and paper type from the Printing Preferences or Print dialog.

Note: You can also change the settings on the printer control

panel. Navigate to:

Settings > > Paper > > Tray Conﬁguration > >

Paper Size/Type >

bMake sure that the settings match the paper loaded.

cPrint the document.

Is the document printed on the correct paper?

The problem is

solved.

Go to step 3.

Step 3

aCheck if the trays are linked.

For more information, see “Linking trays” on page 22.

bPrint the document.

Is the document printed from the correct tray?

The problem is

solved.

Contact customer

support.

Troubleshoot a problem 108

Slow printing

Action Yes No

Step 1

Make sure that the printer cable is securely connected to the

printer and to the computer, print server, option, or other network

device.

Is the printer printing slow?

Go to step 2. The problem is

solved.

Step 2

aMake sure that the printer is not in Quiet Mode.

From the control panel, navigate to:

Settings > > Device > > Maintenance > >

Conﬁg Menu > > Device Operations > > Quiet Mode

bPrint the document.

Is the printer printing slow?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the print

resolution from the Printing Preferences or Print dialog.

bSet the resolution to 600 dpi.

cPrint the document.

Is the printer printing slow?

Go to step 4. The problem is

solved.

Step 4

aFrom the control panel, navigate to:

Settings > > Print > > Quality > > Print

Resolution >

bSet the resolution to 600 dpi.

cPrint the document.

Is the printer printing slow?

Go to step 5. The problem is

solved.

Step 5

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•Heavier paper prints more slowly.

•Paper narrower than letter, A4, and legal may print more

slowly.

bPrint the document.

Is the printer printing slow?

Go to step 6. The problem is

solved.

Troubleshoot a problem 109

Action Yes No

Step 6

aMake sure that the printer settings for texture and weight match

the paper being loaded.

From the control panel, navigate to:

Settings > > Paper > > Media Conﬁguration >

> Media Types >

Note: Rough paper textures and heavy paper weights may

print more slowly.

bPrint the document.

Is the printer printing slow?

Go to step 7. The problem is

solved.

Step 7

Remove held jobs.

Is the printer printing slow?

Go to step 8. The problem is

solved.

Step 8

aMake sure that the printer is not overheating.

Notes:

•Allow the printer to cool down after a long print job.

•Observe the recommended ambient temperature for the

printer. For more information, see “Selecting a location

for the printer” on page 17.

bPrint the document.

Is the printer printing slow?

Contact customer

support.

The problem is

solved.

Troubleshoot a problem 110

Print quality problems

Print quality is poor

Find the image that resembles the print quality problem you are having, and then click the link below it to read

problem-solving steps.

“Blank or white pages” on

page 112

“Dark print” on page 113 “Fine lines are not printed

correctly” on page 115

“Folded or wrinkled paper”

on page 116

“Gray background” on

page 117

“Horizontal light bands”

on page 127

“Incorrect margins” on

page 119

“Light print” on page 119

“Mottled print and dots” on

page 121

“Paper curl” on page 122 “Print crooked or skewed”

on page 124

“Repeating defects” on

page 133

Troubleshoot a problem 111

“Solid black pages” on

page 125

“Text or images cut o” on

page 126

“Toner easily rubs o” on

page 127

“Vertical dark bands” on

page 130

“Vertical dark lines or

streaks” on page 131

“Vertical dark streaks with

print missing” on

page 132

“Vertical light bands” on

page 128

“Vertical white lines” on

page 129

Blank or white pages

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshoot a problem 112

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the printer printing blank or white pages?

Go to step 2. The problem is

solved.

Step 2

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bCheck the imaging unit for signs of damage.

Note: Make sure that the photoconductor drum contact is not

bent or out of place.

cFirmly shake the imaging unit to redistribute the toner.

dInsert the imaging unit.

ePrint the document.

Is the printer printing blank or white pages?

Go to step 3. The problem is

solved.

Step 3

Replace the toner cartridge.

Is the printer printing blank or white pages?

Go to step 4. The problem is

solved.

Step 4

Replace the imaging unit.

Is the printer printing blank or white pages?

Contact customer

support.

The problem is

solved.

Dark print

Troubleshoot a problem 113

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the print dark?

Go to step 2. The problem is

solved.

Step 2

aTurn o the printer, wait for about 10 seconds, and then turn on

the printer.

bReduce toner darkness.

From the control panel, navigate to:

Settings > Print > Quality > Toner Darkness

cPrint the document.

Is the print dark?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel. Navigate to Settings > Paper > Tray Conﬁguration

> Paper Size/Type.

bPrint the document.

Is the print dark?

Go to step 4. The problem is

solved.

Step 4

Check if the paper has texture or rough ﬁnishes.

Are you printing on textured or rough paper?

Go to step 5. Go to step 6.

Step 5

aReplace textured paper with plain paper.

bPrint the document.

Is the print dark?

Go to step 6. The problem is

solved.

Troubleshoot a problem 114

Action Yes No

Step 6

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Is the print dark?

Go to step 7. The problem is

solved.

Step 7

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Is the print dark?

Go to step 8. The problem is

solved.

Step 8

aReplace the imaging unit.

bPrint the document.

Is the print dark?

Contact customer

support.

The problem is

solved.

Fine lines are not printed correctly

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshoot a problem 115

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Are ﬁne lines not printed correctly?

Go to step 2. The problem is

solved.

Step 2

aIncrease toner darkness.

From the control panel, navigate to:

Settings > Print > Quality > Toner Darkness

bPrint the document.

Are ﬁne lines not printed correctly?

Contact customer

support.

The problem is

solved.

Folded or wrinkled paper

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the paper folded or wrinkled?

Go to step 2. The problem is

solved.

Troubleshoot a problem 116

Action Yes No

Step 2

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Is the paper folded or wrinkled?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting from the printer control

panel. Navigate to Settings > Paper > Tray Conﬁguration

> Paper Size/Type.

bPrint the document.

Is the paper folded or wrinkled?

Contact customer

support.

The problem is

solved.

Gray background

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aTurn o the printer, wait for 10 seconds, and then turn on the

printer.

bDecrease toner darkness.

From the control panel, navigate to:

Settings > Print > Quality > Toner Darkness

cPrint the document.

Does gray background appear on prints?

Go to step 2. The problem is

solved.

Troubleshoot a problem 117

Action Yes No

Step 2

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Does gray background appear on prints?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting from the printer control

panel. Navigate to Settings > Paper > Tray Conﬁguration

> Paper Size/Type.

bPrint the document.

Does gray background appear on prints?

Go to step 4. The problem is

solved.

Step 4

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Does gray background appear on prints?

Go to step 5. The problem is

solved.

Step 5

aUpdate the printer ﬁrmware. For more information, see

“Updating ﬁrmware” on page 23.

bPrint the document.

Does gray background appear on prints?

Go to step 6. The problem is

solved.

Step 6

aReplace the imaging unit.

bPrint the document.

Does gray background appear on prints?

Contact customer

support.

The problem is

solved.

Troubleshoot a problem 118

Incorrect margins

Action Yes No

Step 1

aAdjust the paper guides to the correct position for the paper

loaded.

bPrint the document.

Are the margins correct?

The problem is

solved.

Go to step 2.

Step 2

aSet the paper size.

From the control panel, navigate to:

Settings > Paper > Tray Conﬁguration > Paper Size/Type

bPrint the document.

Are the margins correct?

The problem is

solved.

Go to step 3.

Step 3

aDepending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Note: Make sure that the setting matches the paper loaded.

bPrint the document.

Are the margins correct?

The problem is

solved.

Contact customer

support.

Light print

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshoot a problem 119

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the print light?

Go to step 2. The problem is

solved.

Step 2

aTurn o the printer, wait for about 10 seconds, and then turn on

the printer.

bIncrease toner darkness.

From the control panel, navigate to:

Settings > Print > Quality > Toner Darkness

cPrint the document.

Is the print light?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel. Navigate to Settings > Paper > Tray Conﬁguration

> Paper Size/Type.

bPrint the document.

Is the print light?

Go to step 4. The problem is

solved.

Step 4

aDepending on your operating system, specify the print

resolution from the Printing Preferences or Print dialog.

bSet the resolution to 600 dpi.

cPrint the document.

Is the print light?

Go to step 5. The problem is

solved.

Troubleshoot a problem 120

Action Yes No

Step 5

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light can cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bFirmly shake the imaging unit to redistribute the toner.

cInsert the imaging unit.

dTurn o the printer, wait for 10 seconds, and then turn on the

printer.

ePrint the document.

Is the print light?

Go to step 6. The problem is

solved.

Step 6

aCheck the status of the toner cartridge.

From the control panel, navigate to:

Settings > Reports > Device > Device Statistics

bFrom the Supply Information section of the pages printed,

check the status of the toner cartridge.

Is the toner cartridge near end of life?

Go to step 7. Contact customer

support.

Step 7

aReplace the toner cartridge.

bPrint the document.

Is the print light?

Contact customer

support.

The problem is

solved.

Mottled print and dots

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshoot a problem 121

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the print mottled?

Go to step 2. The problem is

solved.

Step 2

Check the printer for leaked toner contamination.

Is the printer free of leaked toner?

Go to step 3. Contact customer

support.

Step 3

aCheck the status of the imaging unit.

From the control panel, navigate to:

Settings > Reports > Device > Device Statistics

bFrom the Supply Information section of the pages printed,

check the status of the imaging unit.

Is the imaging unit near end of life?

Go to step 4. Contact customer

support.

Step 4

aReplace the imaging unit.

bPrint the document.

Is the print mottled?

Contact customer

support.

The problem is

solved.

Paper curl

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshoot a problem 122

Action Yes No

Step 1

aCheck if the paper loaded is supported.

Note: If paper is not supported, then load a supported paper.

bPrint the document.

Is the paper curled?

Go to step 2. The problem is

solved.

Step 2

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the paper curled?

Go to step 3. The problem is

solved.

Step 3

aAdjust the guides in the tray to the correct position for the paper

loaded.

bPrint the document.

Is the paper curled?

Go to step 4. The problem is

solved.

Step 4

aDepending on your operating system, specify the paper size

and paper type from the Printing Preferences or Print dialog.

Notes:

•Make sure that the settings match the paper loaded.

•You can also change the setting on the printer control

panel. Navigate to Settings > Paper > Tray Conﬁguration

> Paper Size/Type.

bPrint the document.

Is the paper curled?

Go to step 5. The problem is

solved.

Step 5

aRemove paper, ﬂip it over, and then reload paper.

bPrint the document.

Is the paper curled?

Go to step 6. The problem is

solved.

Step 6

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Is the paper curled?

Contact customer

support.

The problem is

solved.

Troubleshoot a problem 123

Print crooked or skewed

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aAdjust the guides in the tray to the correct position for the paper

loaded.

bPrint the document.

Is the print crooked or skewed?

Go to step 2. The problem is

solved.

Step 2

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Is the print crooked or skewed?

Go to step 3. The problem is

solved.

Step 3

aCheck if the paper loaded is supported.

Note: If paper is not supported, then load a supported paper.

bPrint the document.

Is the print crooked or skewed?

Contact customer

support.

The problem is

solved.

Step 4

aFor two‑sided printing, check if the paper size setting in the

duplex unit is set correctly.

Note: Letter, legal, Oﬁcio, or folio must be set to Letter.

bPrint the document.

Is the print crooked or skewed?

Contact customer

support.

The problem is

solved.

Troubleshoot a problem 124

Solid black pages

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Is the printer printing solid black pages?

Go to step 2. The problem is

solved.

Step 2

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Is the printer printing solid black pages?

Go to step 3. The problem is

solved.

Step 3

Check the imaging unit for signs of damage.

Note: Make sure that the photoconductor drum contact is not

bent or out of place.

Is the imaging unit free from damage?

Contact customer

support.

Go to step 4.

Step 4

aReplace the imaging unit.

bPrint the document.

Is the printer printing solid black pages?

Contact customer

support.

The problem is

solved.

Troubleshoot a problem 125

Text or images cut o

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Are text or images cut o?

Go to step 2. The problem is

solved.

Step 2

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Are text or images cut o?

Go to step 3. The problem is

solved.

Step 3

aReplace the imaging unit.

bPrint the document.

Are text or images cut o?

Contact customer

support.

The problem is

solved.

Troubleshoot a problem 126

Toner easily rubs o

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Does toner easily rub o?

Go to step 2. The problem is

solved.

Step 2

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel. Navigate to Settings > Paper > Tray Conﬁguration

> Paper Size/Type.

bPrint the document.

Does toner easily rub o?

Contact customer

support.

The problem is

solved.

Horizontal light bands

Troubleshoot a problem 127

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Do horizontal light bands appear on prints?

Go to step 2. The problem is

solved.

Step 2

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Do horizontal light bands appear on prints?

Go to step 3. The problem is

solved.

Step 3

aReplace the imaging unit.

bPrint the document.

Do horizontal light bands appear on prints?

Contact customer

support.

The problem is

solved.

Vertical light bands

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshoot a problem 128

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical light bands appear on prints?

Go to step 2. The problem is

solved.

Step 2

aCheck the status of the toner cartridge.

From the control panel, navigate to:

Settings > Reports > Device > Device Statistics

bFrom the Supply Information section of the pages printed,

check the status of the toner cartridge.

Do vertical light bands appear on prints?

Go to step 3. The problem is

solved.

Step 3

aReplace the toner cartridge.

bPrint the document.

Do vertical light bands appear on prints?

Contact customer

support.

The problem is

solved.

Vertical white lines

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshoot a problem 129

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical white lines appear on prints?

Go to step 2. The problem is

solved.

Step 2

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel. Navigate to Settings > Paper > Tray Conﬁguration

> Paper Size/Type.

bPrint the document.

Do vertical white lines appear on prints?

Contact customer

support.

The problem is

solved.

Vertical dark bands

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical dark bands appear on prints?

Go to step 2. The problem is

solved.

Troubleshoot a problem 130

Action Yes No

Step 2

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Do vertical dark bands appear on prints?

Go to step 3. The problem is

solved.

Step 3

aCheck if a bright light enters the right side of the printer, and

move the printer if necessary.

bPrint the document.

Do vertical dark bands appear on prints?

Contact customer

support.

The problem is

solved.

Vertical dark lines or streaks

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical dark lines or streaks appear on prints?

Go to step 2. The problem is

solved.

Troubleshoot a problem 131

Action Yes No

Step 2

aRemove, and then reinstall the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light can cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Do vertical dark lines or streaks appear on prints?

Go to step 3. The problem is

solved.

Step 3

aReplace the imaging unit.

bPrint the document.

Do vertical dark lines or streaks appear on prints?

Contact customer

support.

The problem is

solved.

Vertical dark streaks with print missing

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Do vertical dark streaks with missing images appear on prints?

Go to step 2. The problem is

solved.

Troubleshoot a problem 132

Action Yes No

Step 2

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical dark streaks with missing images appear on prints?

Contact customer

support.

The problem is

solved.

Repeating defects

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

Using the Print Quality Test Pages, check if the distance

between the repeating defects is equal to any of the following:

Imaging unit

•96 mm (3.78 in.)

•37.7 mm (1.48 in.)

Toner cartridge

•43.5 mm (1.71 in.)

•37.5 mm (1.48 in.)

Transfer roller

•52 mm (2.05 in.)

Fuser

•79.8 mm (3.14 in.)

•62.5 mm (2.46 in.)

Does the distance between the repeating defects match the toner

cartridge or imaging unit measurements?

Go to step 2.

Note: If the

repeating defects

match the transfer

roller or fuser

measurements, then

contact customer

support.

Take note of the

distance, and then

contact customer

support.

Troubleshoot a problem 133

Action Yes No

Step 2

aReplace the aected supply item.

bPrint the document.

Do the repeating defects appear?

Contact customer

support.

The problem is

solved.

Contacting customer support

Before contacting customer support, make sure to have the following information:

•Printer problem

•Error message

•Printer model type and serial number

Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,

support documentation, drivers, and other downloads.

Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries

or regions, go to http://support.lexmark.com.

Troubleshoot a problem 134

Recycle and dispose

Recycling Lexmark products

To return Lexmark products for recycling:

1Go to www.lexmark.com/recycle.

2Select the product you want to recycle.

Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be

recycled through your local recycling center.

Recycling Lexmark packaging

Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are

transported in the most ecient and environmentally sensitive manner and that there is less packaging to

dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource

savings. Lexmark also oers recycling of packaging components in some countries or regions. For more

information, go to www.lexmark.com/recycle, and then choose your country or region. Information on available

packaging recycling programs is included with the information on product recycling.

Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your

area.

The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist

in your area.

When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles

the box.

Recycle and dispose 135

Notices

Product information

Product name:

Lexmark B3340dw; Lexmark B3442dw; Lexmark MS331dn; Lexmark MS431dn, Lexmark MS431dw; Lexmark

MS439dn printers

Machine type:

4601

Model(s):

230, 280, 4a0, 480

Edition notice

May 2020

The following paragraph does not apply to any country where such provisions are inconsistent with local

law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY

KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of

express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made

to the information herein; these changes will be incorporated in later editions. Improvements or changes in the

products or the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to

make these available in all countries in which it operates. Any reference to a product, program, or service is

not intended to state or imply that only that product, program, or service may be used. Any functionally

equivalent product, program, or service that does not infringe any existing intellectual property right may be

used instead. Evaluation and veriﬁcation of operation in conjunction with other products, programs, or services,

except those expressly designated by the manufacturer, are the user’s responsibility.

For Lexmark technical support, go to http://support.lexmark.com.

For information on Lexmark's privacy policy governing the use of this product, go to

www.lexmark.com/privacy.

For information on supplies and downloads, go to www.lexmark.com.

GOVERNMENT END USERS

The Software Program and any related documentation are "Commercial Items," as that term is deﬁned in 48

C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are

used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.

227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software

Notices 136

Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only

those rights as are granted to all other end users pursuant to the terms and conditions herein.

Trademarks

Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the

United States and/or other countries.

Google Cloud Print, Google Chrome, Android, and Google Play are trademarks of Google LLC.

Macintosh, App Store, Safari, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.

Use of the Works with Apple badge means that an accessory has been designed to work speciﬁcally with the

technology identiﬁed in the badge and has been certiﬁed by the developer to meet Apple performance

standards.

Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria

Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.

PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s

designation of a set of printer commands (language) and functions included in its printer products. This printer

is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used

in various application programs, and that the printer emulates the functions corresponding to the commands.

PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.

Wi-Fi Direct is a registered trademark of Wi-Fi Alliance®.

All other trademarks are the property of their respective owners.

Licensing notices

All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the

installation software CD.

Noise emission levels

The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO

9296.

Note: Some modes may not apply to your product.

1-meter average sound pressure, dBA

Printing One-sided: 53; Two-sided: 50

Ready 14

Values are subject to change. See www.lexmark.com for current values.

Notices 137

Waste from Electrical and Electronic Equipment (WEEE) directive

The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the

European Union. We encourage the recycling of our products.

If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your

local sales oce phone number.

India E-Waste notice

This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of

lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in

concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in

Schedule II of the Rules.

Product disposal

Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local

authorities for disposal and recycling options.

Returning Lexmark cartridges for reuse or recycling

The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse

or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or

demanufactured for recycling. The boxes used to return the cartridges are also recycled.

To return Lexmark cartridges for reuse or recycling, do the following:

1Go to www.lexmark.com/recycle.

2Select the product that you want to recycle.

Notices 138

Static sensitivity notice

This symbol identiﬁes static-sensitive parts. Do not touch the areas near these symbols without ﬁrst touching

a metal surface in an area away from the symbol.

To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper

jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior

areas of the printer even if the symbol is not present.

ENERGY STAR

Any Lexmark product bearing the ENERGY STAR® emblem on the product or on a start-up screen is certiﬁed to

comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.

Temperature information

Ambient operating temperature 10 to 32.2°C (50 to 90°F)

Shipping temperature -40 to 40°C (-40 to 104°F)

Storage temperature and relative humidity -40 to 40°C (-40 to 104°F)

8 to 80% RH

Laser notice

The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for

Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements

of IEC 60825-1: 2014.

Class I laser products are not considered to be hazardous. The laser system and printer are designed so there

is never any human access to laser radiation above a Class I level during normal operation, user maintenance,

or prescribed service conditions. The printer has a non-serviceable printhead assembly that contains a laser

with the following speciﬁcations:

Class: IIIb (3b) AlGaInP

Nominal output power (milliwatts): 25

Notices 139

Wavelength (nanometers): 775–800

Power consumption

Product power consumption

The following table documents the power consumption characteristics of the product.

Note: Some modes may not apply to your product.

Mode Description Power consumption (Watts)

Printing The product is generating hard‑copy output from electronic

inputs.

One-sided: 550 (MS331, B3340), 570

(MS431, MS439, B3442); Two-sided:

300 (MS331, B3340), 305 (MS431,

MS439, B3442)

Copy The product is generating hard‑copy output from hard‑copy

original documents.

N/A

Scan The product is scanning hard‑copy documents. N/A

Ready The product is waiting for a print job. 5.5 (MS331, B3340), 4.9 (MS431,

MS439, B3442)

Sleep Mode The product is in a high‑level energy‑saving mode. 0.9

Hibernate The product is in a low‑level energy‑saving mode. 0.1

O The product is plugged into an electrical outlet, but the power

switch is turned o.

0.1

The power consumption levels listed in the previous table represent time-averaged measurements.

Instantaneous power draws may be substantially higher than the average.

Values are subject to change. See www.lexmark.com for current values.

Sleep Mode

This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by

lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged

after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout.

Factory default Sleep Mode Timeout for this product (in minutes): 15

By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.

If the print speed is less than or equal to 30 pages per minute, then you can set the timeout only up to 60

minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the

response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but

uses more energy.

Notices 140

Hibernate Mode

This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in

Hibernate Mode, all other systems and devices are powered down safely.

The Hibernate mode can be entered in any of the following methods:

•Using the Hibernate Timeout

•Using the Schedule Power modes

Factory default Hibernate Timeout for this product in all countries or regions 3 days

The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed

between one hour and one month.

O mode

If this product has an o mode which still consumes a small amount of power, then to completely stop product

power consumption, disconnect the power supply cord from the electrical outlet.

Total energy usage

It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are

provided in power units of Watts, the power consumption should be multiplied by the time the product spends

in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's

energy usage.

Regulatory notices for wireless products

This section contains regulatory information that applies only to wireless models.

If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com.

Modular component notice

Wireless models contain the following modular component:

Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC:2376A-LEXM08001

To determine which modular components are installed in your particular product, refer to the labeling on your

actual product.

Exposure to radio frequency radiation

The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other

regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and

any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.

Notices 141

Industry Canada (Canada)

This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following

two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,

including interference that may cause undesired operation of the device.

Industrie Canada (Canada)

Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est

soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter

toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.

Federal Communications Commission (FCC) compliance information

statement

This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part

15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference received, including interference that may cause

undesired operation.

The FCC Class B limits are designed to provide reasonable protection against harmful interference when the

equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference

by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

•Consult your point of purchase or service representative for additional suggestions.

The manufacturer is not responsible for radio or television interference caused by using other than

recommended cables or by unauthorized changes or modiﬁcations to this equipment. Unauthorized changes

or modiﬁcations could void the user's authority to operate this equipment.

Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing

device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach

or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a

violation of FCC regulations.

Any questions regarding this compliance information statement should be directed to:

Director of Lexmark Technology & Services

Lexmark International, Inc.

740 West New Circle Road

Lexington, KY 40550

Telephone: (859) 232–2000

E-mail: regulatory@lexmark.com

Notices 142

Industry Canada compliance statement

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Standard ICES-003.

Avis de conformité aux normes de l’industrie du Canada

Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux

équipements pouvant causer des interférences NMB-003.

日本の VCCI 規定

製品にこのマークが表示されている場合、次の要件を満たしています。

この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この

装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。

取扱説明書に従って正しい取り扱いをしてください。

VCCI-B

European Community (EC) directives conformity

This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the

approximation and harmonization of the laws of the Member States relating to radio equipment.

The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,

40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön

fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the

Directives is available upon request from the Authorized Representative or may be obtained at

www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.

Compliance is indicated by the CE marking:

EU and other countries statement of radio transmitter operational frequency bands and

maximum RF power

This radio product transmits in the 2.4GHz (2.412–2.472GHz) band in the EU. The maximum transmitter EIRP

power output, including antenna gain, is ≤ 20dBm.

Notices 143

European Community (EC) directives conformity

This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,

2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States

relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage

limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances

in electrical and electronic equipment.

The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,

40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön

fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the

Directives is available upon request from the Authorized Representative or may be obtained at

www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.

This product satisﬁes the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1 or

EN 62368-1.

STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,

LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER

PRINTERS

Lexmark International, Inc., Lexington, KY

This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the

country-speciﬁc warranty information that came with your product.

This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,

from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”

Limited warranty

Lexmark warrants that this product:

—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts

—Is, during normal use, free from defects in material and workmanship

If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for

repair or replacement (at Lexmark's option).

If this product is a feature or option, this statement applies only when that feature or option is used with the

product for which it was intended. To obtain warranty service, you may be required to present the feature or

option with the product.

If you transfer this product to another user, warranty service under the terms of this statement is available to

that user for the remainder of the warranty period. You should transfer proof of original purchase and this

statement to that user.

Limited warranty service

The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12

months later provided that the warranty period for any supplies and for any maintenance items included with

Notices 144

the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser

Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is

available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”

message for such item.

To obtain warranty service you may be required to present proof of original purchase. You may be required to

deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark

designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the

Lexmark designated location.

When warranty service involves the exchange of a product or part, the item replaced becomes the property of

the Remarketer or Lexmark. The replacement may be a new or repaired item.

The replacement item assumes the remaining warranty period of the original product.

Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a

repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal

obligations, restrictions, liens, and encumbrances.

As part of your warranty service and/or replacement, Lexmark may update the ﬁrmware in your printer to the

latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized

products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized

use of genuine Lexmark products will not be impacted.

Before you present this product for warranty service, remove all print cartridges, programs, data, and removable

storage media (unless directed otherwise by Lexmark).

For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area

contact Lexmark on the World Wide Web.

Remote technical support is provided for this product throughout its warranty period. For products no longer

covered by a Lexmark warranty, technical support may not be available or only be available for a fee.

Extent of limited warranty

Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of

prints produced by any product.

Warranty service does not include repair of failures caused by:

—Modiﬁcation or unauthorized attachments

—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance

—Unsuitable physical or operating environment

—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer

—Operation of a product beyond the limit of its duty cycle

—Use of printing media outside of Lexmark speciﬁcations

—Refurbishment, repair, reﬁlling or remanufacture by a third party of products, supplies or parts

—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark

TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS

OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS

OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND

SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW

Notices 145

ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL

APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT

TO CHANGE AT ANY TIME WITHOUT NOTICE.

Limitation of liability

Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance

or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover

actual damages up to the limit set forth in the following paragraph.

Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the

product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or

damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL

LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER

ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the

possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.

This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's

and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers

are intended beneﬁciaries of this limitation.

Additional rights

Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or

limitation of incidental or consequential damages, so the limitations or exclusions contained above may not

apply to you.

This limited warranty gives you speciﬁc legal rights. You may also have other rights that vary from state to state.

Notices 146

Index

adding hardware options

print driver 24

adding internal options

print driver 24

adjusting toner darkness 34

AirPrint

using 31

Android device

printing from 30

attaching cables 18

avoiding paper jams 89

blank pages 112

canceling a print job

from the computer 33

from the printer control

panel 33

cannot connect the printer to the

wireless network 87

cannot open Embedded Web

Server 86

checking the status

parts and supplies 68

cleaning

exterior of the printer 82

interior of the printer 82

cleaning the printer 82

clearing jam

in the duplex unit 98

in the multipurpose feeder 92

in the rear door 101

in trays 95

collated printing does not

work 104

conﬁdential print jobs

conﬁguring 31

printing from a Macintosh

computer 32

printing from Windows 32

conﬁdential print jobs do not

print 107

conﬁguring supply

notiﬁcations 68

conﬁguring the settings

Universal paper 19

conﬁguring the SMTP server 27

connecting a mobile device

to printer wireless network 26

connecting the printer

to a wireless network 24

connecting to a wireless network

using PIN method 25

using Push Button method 25

conserving supplies 83

contacting customer support 134

control panel

using 10

crooked print 124

customer support

contacting 134

cut o images 126

cut o text 126

dark print 113

deactivating Wi‑Fi network 26

documents, printing

from a computer 30

from a mobile device 30

dots on print 121

emission notices 137, 141, 143

enabling Wi‑Fi Direct 26

envelope seals when

printing 103

environmental settings 83

erasing printer memory 28

Ethernet port 18

exporting a conﬁguration ﬁle

using the Embedded Web

Server 23

e‑mail alerts

setting up 68

e‑mail server

setting up 27

factory default settings

restoring 28

FCC notices 141

ﬁnding more information about

the printer 8

ﬁne lines are not printed

correctly 115

ﬁrmware, updating 23

folder paper 116

font sample list

printing 33

genuine Lexmark parts and

supplies 69

genuine parts and supplies 69

Google Cloud Print

using 30

gray background on prints 117

hardware options

trays 18

hardware options, adding

print driver 24

held jobs

printing from a Macintosh

computer 32

printing from Windows 32

held jobs do not print 107

Hibernate mode

setting 83

horizontal light bands 127

identifying jam locations 90

images cut o 126

imaging unit

ordering 71

replacing 74

importing a conﬁguration ﬁle

using the Embedded Web

Server 23

incorrect margins 119

indicator light

understanding the status 11

installing the print driver 22

installing the printer software 22

installing trays 18

Index 147

internal options, adding

print driver 24

jammed pages are not

reprinted 106

jams

avoiding 89

jams, clearing

in the standard bin 91

letterhead

selecting 13

Lexmark Mobile Print

using 30

light print 119

linking trays 22

loading envelopes

in the multipurpose feeder 21

loading letterhead

in the multipurpose feeder 21

loading trays 19

locating jam areas 90

locating the security slot 28

memory

types installed on printer 29

802.1x 59

About this Printer 43

Certiﬁcate Management 64

Conﬁdential Print Setup 65

Conﬁg Menu 40

Device 66

Eco‑Mode 36

Erase Temporary Data Files 66

Ethernet 53

Google Cloud Print 61

HTTP/FTP Settings 59

Image 47

Information Sent to Lexmark 40

IPSec 57

Layout 43

Local Accounts 63

LPD Conﬁguration 59

Media Types 50

Menu Settings Page 66

Miscellaneous 66

Network 67

Network Overview 50

Notiﬁcations 37

Out of Service Erase 43

PCL 46

PostScript 46

Power Management 39

Preferences 35

Print 67

Public 63

Quality 45

Remote Operator Panel 37

Restore Factory Defaults 40

Restrict external network

access 61

Setup 45

SNMP 56

TCP/IP 55

Tray Conﬁguration 48

Troubleshooting 67

Universal Setup 49

USB 60

Wireless 51

Wi‑Fi Direct 62

Menu Settings Page

printing 27

missing print 132

mobile device

printing from 30, 31

Mopria Print Service 30

mottled print 121

moving the printer 17, 83

multipurpose feeder

loading 21

noise emission levels 137

Non‑Lexmark supply 88

non‑volatile memory 29

erasing 28

notices 137, 138, 139, 140, 141,

143

ordering supplies

imaging unit 71

toner cartridge 69

paper

letterhead 13

preprinted forms 13

selecting 11

unacceptable 12

paper characteristics 11

paper curl 122

paper guidelines 11

paper jam

in the rear door 101

in trays 95

paper jam in the duplex unit 98

paper jam in the multipurpose

feeder 92

paper jams

avoiding 89

location 90

paper jams, clearing

in the standard bin 91

paper sizes, supported 13

paper types, supported 15

paper weights, supported 16

parts and supplies

status, checking 68

personal identiﬁcation number

method 25

pick roller assembly

replacing 77

placing separator sheets 33

power cord socket 18

power saver modes

setting 83

preprinted forms

selecting 13

print driver

hardware options, adding 24

installing 22

print job

canceling from the

computer 33

canceling from the printer

control panel 33

print jobs not printed 106

print quality is poor 111

Print Quality Test Pages 67

print quality troubleshooting

blank or white pages 112

crooked print 124

dark print 113

ﬁne lines are not printed

correctly 115

folded or wrinkled paper 116

gray background on prints 117

horizontal light bands 127

Index 148

light print 119

mottled print and dots 121

paper curl 122

repeating defects 133

skewed print 124

solid black pages 125

text or images cut o 126

toner easily rubs o 127

vertical dark bands 130

vertical dark lines or streaks 131

vertical dark streaks with print

missing 132

vertical light bands 128

vertical white lines 129

print troubleshooting

collated printing does not

work 104

conﬁdential and other held

documents do not print 107

envelope seals when

printing 103

incorrect margins 119

jammed pages are not

reprinted 106

job prints from the wrong

tray 108

job prints on the wrong

paper 108

paper frequently jams 105

print jobs do not print 106

print quality is poor 111

slow printing 109

tray linking does not work 104

printer

minimum clearances 17

selecting a location 17

shipping 84

printer conﬁguration 10

printer connectivity

checking 26

printer information

ﬁnding 8

printer is not responding 85

printer memory

erasing 28

printer menus 35

printer messages

Non‑Lexmark supply 88

Replace cartridge, printer region

mismatch 88

printer ports 18

printer settings

restoring to factory defaults 28

printer software

installing 22

printer status 11

printer wireless network

connecting a mobile device

to 26

printing

font sample list 33

from a computer 30

from a mobile device 30, 31

from an Android device 30

Menu Settings Page 27

Network Setup Page 26

using Google Cloud Print 30

using Mopria Print Service 30

using Wi‑Fi Direct 31

printing conﬁdential and other

held jobs

from a Macintosh computer 32

from Windows 32

printing from a computer 30

Push Button method 25

recycling

Lexmark packaging 135

Lexmark products 135

removing paper jam

in the duplex unit 98

in the multipurpose feeder 92

in the rear door 101

in trays 95

repeat print jobs

printing from a Macintosh

computer 32

printing from Windows 32

repeating defects on print 133

Replace cartridge, printer region

mismatch 88

replacing parts

pick roller assembly 77

tray 77

tray separator roller 81

replacing supplies

imaging unit 74

toner cartridge 71

reports

viewing 69

reserve print jobs

printing from a Macintosh

computer 32

printing from Windows 32

resetting

supply usage counters 88

resetting counters 82

safety information 5, 6, 7

security slot

locating 28

selecting a location for the

printer 17

separator sheets

placing 33

setting the paper size 19

setting the paper type 19

setting up e‑mail 27

setting up e‑mail alerts 68

shipping the printer 84

skewed print 124

Sleep mode

setting 83

slow printing 109

SMTP server

conﬁguring 27

solid black pages 125

statement of volatility 29

storing paper 13

supplies

conserving 83

supply notiﬁcations

conﬁguring 68

supply usage counters

resetting 82, 88

supported paper sizes 13

supported paper types 15

supported paper weights 16

text cut o 126

toner cartridge

ordering 69

replacing 71

toner darkness

adjusting 34

toner easily rubs o 127

tray linking does not work 104

tray separator roller

replacing 81

Index 149

trays

installing 18

linking 22

loading 19

replacing 77

unlinking 22

troubleshooting

cannot connect the printer to

the wireless network 87

cannot open Embedded Web

Server 86

print quality is poor 111

printer is not responding 85

troubleshooting, print

collated printing does not

work 104

conﬁdential and other held

documents do not print 107

envelope seals when

printing 103

incorrect margins 119

jammed pages are not

reprinted 106

job prints from the wrong

tray 108

job prints on the wrong

paper 108

paper frequently jams 105

print jobs do not print 106

slow printing 109

troubleshooting, print quality

blank or white pages 112

crooked print 124

dark print 113

ﬁne lines are not printed

correctly 115

folded or wrinkled paper 116

gray background on prints 117

horizontal light bands 127

light print 119

mottled print and dots 121

paper curl 122

repeating defects 133

skewed print 124

solid black pages 125

text or images cut o 126

toner easily rubs o 127

vertical dark bands 130

vertical dark lines or streaks 131

vertical dark streaks with print

missing 132

vertical light bands 128

vertical white lines 129

Universal paper

conﬁguring the settings 19

unlinking trays 22

updating ﬁrmware 23

USB printer port 18

using genuine Lexmark parts and

supplies 69

using the control panel 10

verify print jobs

printing from a Macintosh

computer 32

printing from Windows 32

vertical dark bands 130

vertical dark lines on prints 131

vertical dark streaks 132

vertical light bands 128

vertical streaks on prints 131

vertical white lines 129

viewing

reports 69

volatile memory 29

erasing 28

volatility

statement of 29

white lines 129

white pages 112

wireless network

connecting the printer to 24

Wi‑Fi Protected Setup 25

wireless networking 24

Wi‑Fi Direct

enabling 26

printing from a mobile

device 31

Wi‑Fi network

deactivating 26

Wi‑Fi Protected Setup

wireless network 25

wrinkled paper 116

Index 150

Table of Contents

Lexmark MS431dn User Manual

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