Conventions.......................................................................................................................................................... 5

Product statements............................................................................................................................................. 5

Learning about the printer...........................................................................8

Finding information about the printer.............................................................................................................8

Selecting a location for the printer..................................................................................................................9

Printer conﬁgurations......................................................................................................................................... 11

Attaching cables.................................................................................................................................................. 11

Using the control panel.................................................................................................................................... 12

Understanding the status of the power button and indicator light....................................................... 13

Loading paper and specialty media..........................................................14

Setting the size and type of the specialty media.......................................................................................14

Conﬁguring Universal paper settings........................................................................................................... 14

Loading trays....................................................................................................................................................... 14

Loading the multipurpose feeder.................................................................................................................. 16

Linking trays.........................................................................................................................................................17

Paper support.............................................................................................. 18

Supported paper sizes......................................................................................................................................18

Supported paper types.....................................................................................................................................19

Supported paper weights............................................................................................................................... 20

Printing......................................................................................................... 21

Printing from a computer..................................................................................................................................21

Printing from a mobile device......................................................................................................................... 21

Printing from a ﬂash drive............................................................................................................................... 22

Supported ﬂash drives and ﬁle types.......................................................................................................... 23

Printing a font sample list................................................................................................................................ 24

Printing a directory list..................................................................................................................................... 24

Understanding the printer menus............................................................25

Menu map........................................................................................................................................................... 25

Device.................................................................................................................................................................. 26

Contents 2

Print....................................................................................................................................................................... 33

Paper.....................................................................................................................................................................40

Network/Ports.....................................................................................................................................................42

USB Drive............................................................................................................................................................ 55

Security................................................................................................................................................................ 56

Reports.................................................................................................................................................................60

Help........................................................................................................................................................................61

Troubleshooting..................................................................................................................................................61

Printing the Menu Settings Page....................................................................................................................61

Securing the printer................................................................................... 62

Locating the security slot................................................................................................................................ 62

Erasing printer memory................................................................................................................................... 62

Restoring factory default settings................................................................................................................. 63

Statement of Volatility...................................................................................................................................... 63

Maintaining the printer.............................................................................. 64

Networking..........................................................................................................................................................64

Cleaning the printer..........................................................................................................................................66

Ordering parts and supplies...........................................................................................................................66

Replacing parts and supplies......................................................................................................................... 70

Moving the printer.............................................................................................................................................80

Saving energy and paper.................................................................................................................................81

Recycling............................................................................................................................................................. 82

Clearing jams.............................................................................................. 84

Avoiding jams.....................................................................................................................................................84

Identifying jam locations..................................................................................................................................85

Paper jam in door A.......................................................................................................................................... 86

Paper jam in the rear door.............................................................................................................................. 89

Paper jam in the standard bin........................................................................................................................90

Paper jam in the duplex unit............................................................................................................................91

Paper jam in trays..............................................................................................................................................92

Paper jam in the multipurpose feeder......................................................................................................... 92

Troubleshooting..........................................................................................94

Network connection problems...................................................................................................................... 94

Contents 3

Issues with supplies..........................................................................................................................................96

Paper feed problems........................................................................................................................................97

Printing problems............................................................................................................................................ 100

Contacting customer support....................................................................................................................... 127

Upgrading and migrating.........................................................................128

Hardware........................................................................................................................................................... 128

Software............................................................................................................................................................. 133

Firmware.............................................................................................................................................................134

Notices........................................................................................................136

Index............................................................................................................147

Contents 4

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

Product statements

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,

multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily

overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer

performance.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected

between the printer and the power cord provided with the printer may be used with this product. The

use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor

printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near

water or wet locations.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power

cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects

such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect

the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet

before inspecting it.

Safety information 5

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external

connections (such as Ethernet and telephone system connections) are properly installed in their marked

plug-in ports.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or

more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

•Make sure that all doors and trays are closed.

•Turn o the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

•If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect

them before moving the printer.

•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

•If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same

time.

•Always use the handholds on the printer to lift it.

•Any cart used to move the printer must have a surface able to support the full footprint of the printer.

•Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

•Keep the printer in an upright position.

•Avoid severe jarring movements.

•Make sure that your ﬁngers are not under the printer when you set it down.

•Make sure that there is adequate clearance around the printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

Safety information 6

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or

performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous

radiation exposure.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.

There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,

or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions

and local regulations.

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer

is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product uses a printing process that heats the print media, and the heat may cause the media to release

emissions. You must understand the section in your operating instructions that discusses the guidelines for

selecting print media to avoid the possibility of harmful emissions.

This product may produce small amounts of ozone during normal operation, and may be equipped with a ﬁlter

designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high

ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace

the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no

references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for

this product.

SAVE THESE INSTRUCTIONS.

Safety information 7

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

•Connecting the printer

•Installing the printer software

See the setup documentation that came with the

printer or go to http://support.lexmark.com.

More setup and instructions for using the printer:

•Selecting and storing paper and specialty media

•Loading paper

•Conﬁguring printer settings

•Viewing and printing documents and photos

•Setting up and using the printer software

•Conﬁguring the printer on a network

•Caring for and maintaining the printer

•Troubleshooting and solving problems

Information Center—Go to

http://infoserve.lexmark.com.

Help Menu Pages—Access the guides on the

printer ﬁrmware or go to

http://support.lexmark.com.

Touch Screen Guide—Go to

http://support.lexmark.com.

Product videos—Go to

http://infoserve.lexmark.com/idv/.

Information on setting up and conﬁguring the accessibility

features of your printer

Lexmark Accessibility Guide—Go to

http://support.lexmark.com.

Help using the printer software Help for Microsoft® Windows® or Macintosh

operating systems—Open a printer software

program or application, and then click Help.

Click

to view context‑sensitive information.

Notes:

•Help is automatically installed with the printer

software.

•Depending on the operating system, the

printer software is located in the printer

program folder or on the desktop.

Learning about the printer 8

What are you looking for? Find it here

The latest supplemental information, updates, and customer

support:

•Documentation

•Driver downloads

•Live chat support

•E‑mail support

•Voice support

Go to http://support.lexmark.com.

Note: Select your country or region, and then

select your product to view the appropriate

support site.

Support contact information for your country or

region can be found on the website or on the

printed warranty that came with the printer.

Have the following information ready when you

contact customer support:

•Place and date of purchase

•Machine type and serial number

•Safety information

•Regulatory information

•Warranty information

•Environmental information

Warranty information varies by country or region:

•In the U.S.—See the Statement of Limited

Warranty included with the printer, or go to

http://support.lexmark.com.

•In other countries and regions—See the

printed warranty that came with the printer.

Product Information Guide—See the

documentation that came with the printer or go to

http://support.lexmark.com.

Selecting a location for the printer

•Leave enough room to open trays, covers, and doors and to install hardware options.

•Set up the printer near an electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product

near water or wet locations.

Learning about the printer 9

•Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

•Provide a ﬂat, sturdy, and stable surface.

•Keep the printer:

–Clean, dry, and free of dust

–Away from stray staples and paper clips

–Away from the direct airﬂow of air conditioners, heaters, or ventilators

–Free from direct sunlight and humidity extremes

•Observe the recommended temperatures and avoid ﬂuctuations.

Ambient temperature 10 to 32°C (50 to 90°F)

Storage temperature 0 to 40°C (32 to 104°F)

•Allow the following recommended amount of space around the printer for proper ventilation:

1Top 305 mm ( 12 in .)

2Rear 100 mm (3.94 in.)

3Right side 110 mm (4.33 in.)

4Front 305 mm (12 in.)

Note: The minimum space needed in front of the printer is 76 mm (3 in.).

5Left side 65 mm (2.56 in.)

Learning about the printer 10

Printer conﬁgurations

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

You can conﬁgure your printer by adding optional 250‑ or 550‑sheet trays. For more information, see “Installing

optional trays” on page 132.

1Control panel

2Standard bin

3Controller board access cover

4Standard 250‑ or 550‑sheet tray

Note: The standard tray may vary depending on your printer model.

5Optional 250‑ or 550‑sheet tray

6Multipurpose feeder

7Door A

Attaching cables

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

Learning about the printer 11

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any

wireless network adapter, or the printer in the areas shown while actively printing.

Use the To

1USB printer port Connect the printer to a computer.

2Power cord socket Connect the printer to an electrical outlet.

3Ethernet port Connect the printer to a network.

Using the control panel

Use the To

1Display View printing options, printer status, and error messages.

2Arrow buttons Scroll through menus or move between screens and menu options.

Learning about the printer 12

Use the To

3Select button •Select menu options.

•Save the setting.

4Numeric keypad Enter numbers or symbols in an input ﬁeld.

5Power button Turn on or turn o the printer.

Note: To tu rn o the printer, press and hold the power button for ﬁve seconds.

6Backspace button Move the cursor backward and delete a character in an input ﬁeld.

7Indicator light Check the printer status.

8Stop or Cancel button Stop the current printer task.

9Back button Return to the previous screen.

10 Home button Go to the home screen.

Understanding the status of the power button and

indicator light

Indicator light Printer status

O The printer is o or in Hibernate mode.

Blue The printer is ready or processing data.

Red The printer requires user intervention.

Power button light Printer status

O The printer is o, ready, or processing data.

Solid amber The printer is in Sleep mode.

Blinking amber The printer is in Hibernate mode.

Learning about the printer 13

Loading paper and specialty media

Setting the size and type of the specialty media

1From the control panel, navigate to:

> Settings > > Paper > > Tray Conﬁguration > > Paper Size/Type >

2Select a paper source, and then conﬁgure the size and type of the specialty media.

Conﬁguring Universal paper settings

1From the control panel, navigate to:

> Settings > > Paper > > Media Conﬁguration > > Universal Setup >

2Select Portrait Width or Portrait Height, and then press .

3Adjust the settings, and then press .

Loading trays

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

1Remove the tray.

Note: To avoid paper jams, do not remove trays while the printer is busy.

Loading paper and specialty media 14

2Adjust the paper guides to match the size of the paper that you are loading.

3Flex, fan, and align the paper edges before loading.

4Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly

against the paper.

Notes:

•Load letterhead facedown with the top edge of the sheet toward the front of the tray for one‑sided

printing.

•Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for two‑sided

printing.

•Do not slide paper into the tray.

•To avoid paper jams, make sure that the stack height is below the maximum paper ﬁll indicator.

5Insert the tray.

If necessary, set the paper size and paper type from the control panel to match the paper loaded.

Loading paper and specialty media 15

Loading the multipurpose feeder

1Open the multipurpose feeder.

2Adjust the guide to match the size of the paper that you are loading.

3Flex, fan, and align the paper edges before loading.

4Load paper with the printable side faceup.

Notes:

•Load letterhead faceup with the top edge of the sheet toward the front of the tray for one‑sided

printing.

•Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for

two‑sided printing.

•Load envelopes with the ﬂap facedown on the left side.

Loading paper and specialty media 16

•Load European envelopes with the ﬂap facedown and entering the printer ﬁrst.

Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,

or self‑stick adhesives.

5From the control panel, set the paper size and paper type to match the paper loaded.

Linking trays

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Settings > Paper > Tray Conﬁguration.

3Set the same paper size and paper type for the trays that you are linking.

4Save the settings.

5Click Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration.

6Set Tray Linking to Automatic.

7Save the settings.

To unlink trays, make sure that no trays have the same paper size and paper type settings.

Warning—Potential Damage: The temperature of the fuser varies according to the speciﬁed paper type. To

avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.

Loading paper and specialty media 17

Paper support

Supported paper sizes

Paper size Tray Multipurpose feeder Two‑sided printing

210 x 297 mm (8.3 x 11.7 in.)

210 x 148 mm (5.8 x 8.3 in.)

A5 LEF*

148 x 210 mm (5.8 x 8.3 in.)

A6*

105 x 148 mm (4.1 x 5.8 in.)

JIS B5

182 x 257 mm (7.2 x 10.1 in.)

Oﬁcio (Mexico)

216 x 340 mm (8.5 x 13.4 in.)

Hagaki

100 x 148 mm (3.9 x 5.8 in.)

Statement

140 x 216 mm (5.5 x 8.5 in.)

Executive

184 x 267 mm (7.3 x 10.5 in.)

Letter

216 x 279 mm (8.5 x 11 in.)

Legal

216 x 356 mm (8.5 x 14 in.)

Folio

216 x 330 mm (8.5 x 13 in.)

Universal

76.2 x 127 mm (3 x 5 in.) to

216 x 356 mm (8.5 x 14 in.)

7 3/4 Envelope (Monarch)

98 x 191 mm (3.9 x 7.5 in.)

9 Envelope

98 x 225 mm (3.9 x 8.9 in.)

10 Envelope

105 x 241 mm (4.1 x 9.5 in.)

* This paper size is not supported in the optional tray.

Paper support 18

Paper size Tray Multipurpose feeder Two‑sided printing

DL Envelope

110 x 220 mm (4.3 x 8.7 in.)

C5 Envelope

162 x 229 mm (6.4 x 9 in.)

B5 Envelope

176 x 250 mm (6.9 x 9.8 in.)

Other Envelope

76.2 x 127 mm (3 x 5 in.) to

216 x 356 mm (8.5 x 14 in.)

* This paper size is not supported in the optional tray.

Supported paper types

Paper type Tray Multipurpose feeder Two‑sided printing

Plain paper

Card stock X X

Transparency X

Recycled

Paper labels1X

Bond2

Letterhead

Preprinted

Colored Paper

Light Paper

Heavy Paper2

Rough/Cotton

Envelope X X

1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print

20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.

2 Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m2 (24‑lb) paper weight.

Paper support 19

Paper type Tray Multipurpose feeder Two‑sided printing

Rough envelope X X

1 One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print

20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.

2 Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m2 (24‑lb) paper weight.

Supported paper weights

Tray Multipurpose feeder Two‑sided printing

Paper weight 60–120 g/m2 (16–32 lb) 60–216 g/m2 (16–58 lb) 60–90 g/m2 (16–24 lb)

Paper support 20

Printing

Printing from a computer

Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the

document.

1From the document that you are trying to print, open the Print dialog.

2If necessary, adjust the settings.

3Print the document.

Printing from a mobile device

Printing from a mobile device using Lexmark Mobile Print

LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.

1Open the document, and then send or share the document to Lexmark Mobile Print.

Note: Some third‑party applications may not support the send or share feature. For more information, see

the documentation that came with the application.

2Select a printer.

3Print the document.

Printing from a mobile device using Google Cloud Print

Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print

to any Google Cloud Print‑ready printer.

1From the home screen of your mobile device, launch an enabled application.

2Tap Print, and then select a printer.

3Print the document.

Printing from a mobile device using Mopria Print Service

Mopria® Print Service is a mobile printing solution for mobile devices running on AndroidTM version 4.4 or later.

It allows you to print directly to any Mopria‑certiﬁed printer.

Note: Before printing, make sure that the Mopria Print Service is enabled.

1From the home screen of your mobile device, launch a compatible application.

2Tap Print, and then select the printer.

3Send the print job.

Printing 21

Printing from a mobile device using AirPrint

AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certiﬁed

printer.

Note: This application is supported only in some Apple devices.

1From the home screen of your mobile device, launch a compatible application.

2Select an item to print, and then tap the share icon.

3Tap Print, and then select the printer.

4Send the print job.

Printing from a ﬂash drive

This feature is available only in some printer models.

1Insert the ﬂash drive.

Notes:

•If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive.

•If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the

display.

2Select the document that you want to print.

If necessary, conﬁgure other print settings.

3Print the document.

To print another document, select USB Drive.

Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or

the printer in the area shown while actively printing, reading, or writing from the memory device.

Printing 22

Supported ﬂash drives and ﬁle types

Flash drives

•Lexar JumpDrive S70 (16GB and 32GB)

•SanDisk Cruzer (16GB and 32GB)

•PNY Attache (16GB and 32GB)

Notes:

–The printer supports high‑speed USB ﬂash drives with full‑speed standard.

–USB ﬂash drives must support the File Allocation Table (FAT) system.

File types

Documents

•PDF (version 1.7 or earlier)

•XPS

Images

•.dcx

•.gif

•.JPEG or .jpg

•.bmp

•.pcx

•.TIFF or .tif

•.webp

Printing 23

Printing a font sample list

1From the control panel, navigate to:

> Settings > > Reports > > Print > > Print Fonts

2Select PCL Fonts or PostScript Fonts, and then press .

Printing a directory list

1From the control panel, navigate to:

> Settings > > Reports > > Print >

2Select Print Directory, and then press .

Printing 24

Understanding the printer menus

Menu map

Device •Preferences

•Remote Operator Panel

•Notiﬁcations

•Power Management

•Information Sent to Lexmark

•Restore Factory Defaults

•Maintenance

•About This Printer

Print •Layout

•Setup

•Quality

•Job Accounting

•XPS

•PDF

•PostScript

•PCL

•HTML

•Image

Paper •Tray Conﬁguration •Media Conﬁguration

Network/Ports •Network Overview

•Wireless

•Ethernet

•TCP/IP

•SNMP

•IPSec

•802.1x

•LPD Conﬁguration

•HTTP/FTP Settings

•ThinPrint

•USB

•Google Cloud Print

•Wi‑Fi Direct

Reports •Menu Settings Page

•Device

•Print

•Network

Security •Security Audit Log

•Login Restrictions

•Conﬁdential Print Setup

•Solutions LDAP Settings

•Mobile Services Management

•Miscellaneous

Help •Print All Guides

•Mono Quality Guide

•Connection Guide

•Information Guide

•Media Guide

•Moving Guide

•Print Quality Guide

•Supplies Guide

Troubleshooting •Print Quality Test Pages

Understanding the printer menus 25

Device

Preferences

Menu item Description

Display Language

[List of languages]

Set the language of the text that appears on the display.

Country/Region

[List of countries or regions]

Identify the country or region where the printer is conﬁgured

to operate.

Run initial setup

Ye s *

Run the setup wizard.

Displayed information

Display Text 1 [IP Address*]

Display Text 2 [Date/Time*]

Custom Text 1

Custom Text 2

Specify the information to appear on the home screen.

Date and Time

Conﬁgure

Current Date and Time

Manually Set Date and Time

Date Format [MM‑DD‑YYYY*]

Time Format [12 hour A.M./P.M.*]

Time Zone [GMT*]

Conﬁgure the printer date and time.

Date and Time

Network Time Protocol

Enable NTP [On*]

NTP Server

Conﬁgure the settings for Network Time Protocol (NTP).

Paper Sizes

U.S.*

Metric

Specify the unit of measurement for paper sizes.

Note: The country or region selected in the initial setup

wizard determines the initial paper size setting.

Flash Drive Access

Enabled*

Disabled

Enable access to the ﬂash drive.

Screen Timeout

5–300 (60*)

Set the idle time in seconds before the display shows the home

screen, or before the printer logs o a user account

automatically.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 26

Remote Operator Panel

Menu item Description

External VNC Connection

Don’t Allow*

Allow

Connect an external Virtual Network Computing (VNC) client

to the remote control panel.

Authentication Type

None*

Standard Authentication

Set the authentication type when accessing the VNC client

server.

VNC Password Specify the password to connect to the VNC client server.

Note: This menu item appears only if Authentication Type is

set to Standard Authentication.

Note: An asterisk (*) next to a value indicates the factory default setting.

Notiﬁcations

Menu item Description

Supplies

Show Supply Estimates

Show estimates*

Do not show estimates

Show the estimated supply status information.

Supplies

Display Estimates

Pages*

Percent

Determine the unit that the printer uses to estimate supply

usage and trigger custom notiﬁcations when user intervention

is required.

Note: This menu item appears only in the Embedded Web

Server.

Supplies

Cartridge Alarm

O

Single*

Continuous

Set the number of times that the alarm sounds when the toner

cartridge is low.

Supplies

Custom Supply Notiﬁcations

Conﬁgure notiﬁcation settings when the printer requires user

intervention.

Note: This menu item appears only in the Embedded Web

Server.

Error Prevention

Jam Assist

O

On*

Set the printer to check for jammed paper automatically.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 27

Menu item Description

Error Prevention

Auto Continue

Disabled

5–255 (5*)

Let the printer continue processing or printing a job

automatically after clearing certain attendance conditions.

Error Prevention

Auto Reboot

Reboot always*

Reboot never

Reboot when idle

Set the printer to restart when an error occurs.

Error Prevention

Auto Reboot

Max Auto Reboots

1–20 (2*)

Set the number of automatic reboots that the printer can

perform.

Error Prevention

Auto Reboot

Auto Reboot Window

1–525600 (720*)

Set the number of seconds before the printer performs an

automatic reboot.

Error Prevention

Auto Reboot

Auto Reboot Counter

Show a read‑only information of the reboot counter.

Error Prevention

Display Short Paper Error

Auto‑clear*

Set the printer to show a message when a short paper error

occurs.

Note: Short paper refers to the size of the paper loaded.

Error Prevention

Page Protect

O*

Set the printer to process the entire page into the memory

before printing it.

Jam Content Recovery

Jam Recovery

O

Auto*

Set the printer to reprint jammed pages.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 28

Power Management

Menu item Description

Sleep Mode Proﬁle

Print with Display o

Allow printing with display o*

Display on when printing

Allow printing with the display turned o.

Timeouts

Sleep Mode

1–120 minutes (15*)

Set the idle time before the printer begins operating in Sleep

mode.

Timeouts

Hibernate Timeout

Disabled

1 hour

2 hours

3 hours

6 hours

1 day

2 days

3 days*

1 week

2 weeks

1 month

Set the time before the printer enters Hibernate mode.

Timeouts

Hibernate Timeout on Connection

Hibernate

Do Not Hibernate*

Set the printer to Hibernate mode even when an active

Ethernet connection exists.

Eco-Mode

O*

Energy

Energy/Paper

Paper

Minimize the use of energy, paper, or specialty media.

Note: Setting Eco‑Mode to Energy or Paper may aect

printer performance, but not print quality.

Note: An asterisk (*) next to a value indicates the factory default setting.

Restore Factory Defaults

Menu item Description

Restore Settings

Restore all settings

Restore printer settings

Restore network settings

Restore the printer factory default settings.

Understanding the printer menus 29

Information Sent to Lexmark

Menu item Description

Information Sent to Lexmark

Save

Supplies and Page Usage (Anonymous)

Device Performance (Anonymous)

None of the Above*

Send printer usage and performance information to Lexmark.

Note: Information Send Time appears only when you select any of

the settings in Information Sent to Lexmark, except None of the

Above.

Information Send Time

Start Time

Stop Time

Note: An asterisk (*) next to a value indicates the factory default setting.

Maintenance

Conﬁg Menu

Menu item Description

USB Conﬁguration

USB PnP

Change the USB driver mode of the printer to improve its

compatibility with a personal computer.

USB Conﬁguration

USB Speed

Full

Auto*

Set the USB port to run at full speed and disable its high‑speed

capabilities.

Tray Conﬁguration

Tray Linking

Automatic*

O

Set the printer to link the trays that have the same paper type

and paper size settings.

Tray Conﬁguration

Show Tray Insert Message

O

Only for unknown sizes*

Always

Show the Tray Insert message.

Tray Conﬁguration

A5 Loading

Short Edge

Long Edge*

Specify the page orientation when loading A5‑size paper.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 30

Menu item Description

Tray Conﬁguration

Paper Prompts

Auto*

MP Feeder

Manual Paper

Set the paper source that the user ﬁlls when a prompt to load

paper appears.

Note: For MP Feeder to appear, set Conﬁgure MP to

Cassette from the Paper menu.

Tray Conﬁguration

Envelope Prompts

Auto*

MP Feeder

Manual Envelope

Set the paper source that the user ﬁlls when a prompt to load

envelope appears.

Note: For MP Feeder to appear, set Conﬁgure MP to

Cassette from the Paper menu.

Tray Conﬁguration

Action for Prompts

Prompt user*

Continue

Use current

Set the printer to resolve paper- or envelope-related change

prompts.

Reports

Menu Settings Page

Event Log

Event Log Summary

HealthCheck Statistics

Print reports about printer menu settings, printer events, and

event logs.

Supply Usage And Counters

Clear Supply Usage History

Reset Black Cartridge Counter

Reset Black Imaging Unit Counter

Reset Maintenance Counter

Reset the supply usage history or the supply page counters

after replacing the toner cartridge and imaging unit.

Printer Emulations

PPDS Emulation

O*

Set the printer to recognize and use the PPDS data stream.

Print Conﬁguration

Font Sharpening

0–150 (24*)

Set a text point-size value below which the high‑frequency

screens are used when printing font data.

For example, if the value is 24, then all fonts sized 24 points or

less use the high‑frequency screens.

Print Conﬁguration

Print Density

Disabled*

1–5 (3*)

Adjust the toner density when printing documents.

Device Operations

Quiet Mode

O*

Set the amount of noise that the printer produces.

Note: Enabling this setting slows the printer performance.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 31

Menu item Description

Device Operations

Panel Menus

Enable*

Disable

Enable access to the control panel menus.

Note: This menu item appears only in the Embedded Web

Server.

Device Operations

Safe Mode

O*

Set the printer to operate in a special mode, in which it attempts

to continue oering as much functionality as possible, despite

known issues.

For example, when set to On, and the duplex motor is

nonfunctional, the printer performs one‑sided printing of the

documents even if the job is two‑sided printing.

Device Operations

Clear Custom Status

Erase user‑deﬁned strings for the Default or Alternate custom

messages.

Device Operations

Clear all remotely‑installed messages

Erase messages that were remotely installed.

Device Operations

Automatically Display Error Screens

On*

O

Show existing error messages on the display after the printer

remains inactive on the home screen for a length of time equal

to the Screen Timeout setting.

Device Operations

Enable Optional Parallel Port

O*

Enable an optional parallel port.

Note: When set to On, the printer restarts.

Note: An asterisk (*) next to a value indicates the factory default setting.

Out of Service Erase

Menu item Description

Out of Service Erase

Printer Memory Last Sanitized

Show information on when the printer memory was last

sanitized.

Out of Service Erase

Sanitize all information on nonvolatile memory

Clear all settings and applications that are stored in the printer

memory.

Out of Service Erase

Erase all printer and network settings

Clear all settings and applications that are stored in the printer

and network.

Visible Home Screen Icons

Menu Description

Change Language

Bookmarks

Held Jobs

USB

Specify which icons to show on the home screen.

Note: USB appears only in the 4702P printer model.

Understanding the printer menus 32

About this Printer

Menu item Description

Asset Tag Show the serial number of the printer.

Printer’s Location Identify the printer location. Maximum length is 63 characters.

Contact Personalize the printer name. Maximum length is 63 characters.

Export Conﬁguration File to USB Export conﬁguration ﬁles to a ﬂash drive.

Export Compressed Logs to USB Export compressed log ﬁles to a ﬂash drive.

Layout

Menu item Description

Sides

1‑sided*

2‑sided

Specify whether to print on one side or two sides of the paper.

Flip Style

Long Edge*

Short Edge

Determine which side of the paper (long edge or short edge) is bound when

performing two‑sided printing.

Note: Depending on the option selected, the printer automatically osets

each printed information of the page to bind the job correctly.

Blank Pages

Do Not Print*

Print blank pages that are included in a print job.

Collate

O [1,1,1,2,2,2]

On [1,2,1,2,1,2]*

Keep the pages of a print job stacked in sequence, particularly when printing

multiple copies of the job.

Separator Sheets

None*

Between Copies

Between Jobs

Between Pages

Insert blank separator sheets when printing.

Separator Sheet Source

Tray [x] (1*)

MP Feeder

Specify the paper source for the separator sheet.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 33

Menu item Description

Pages per Side

O*

2 pages per side

3 pages per side

4 pages per side

6 pages per side

9 pages per side

12 pages per side

16 pages per side

Print multiple page images on one side of a sheet of paper.

Pages per Side Ordering

Horizontal*

Reverse Horizontal

Vertical

Reverse Vertical

Specify the positioning of multiple page images when using Pages per Side.

Note: The positioning depends on the number of page images and their

page orientation.

Pages per Side Orientation

Auto*

Landscape

Portrait

Specify the orientation of a multiple‑page document when using Pages per

Side.

Pages per Side Border

None*

Solid

Print a border around each page image when using Pages per Side.

Copies

1–9999 (1*)

Specify the number of copies for each print job.

Print Area

Normal*

Whole Page

Set the printable area on a sheet of paper.

Note: An asterisk (*) next to a value indicates the factory default setting.

Setup

Menu item Description

Printer Language

PCL Emulation*

PS Emulation

Set the printer language.

Note: Setting a default printer language does not prevent a software

program from sending print jobs that use another printer language.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 34

Menu item Description

Resource Save

O*

Set the printer to handle temporary downloads when it receives a job that

requires more than the available memory.

Notes:

•O sets the printer to retain downloads only until memory is needed.

Downloads are deleted to process print jobs.

•When set to On and the printer runs out of memory, a Memory

Full [38] appears on the display but downloads are not deleted.

Print All Order

Alphabetical*

Oldest First

Newest First

Specify the order in which held and conﬁdential jobs are printed when Print

All is selected.

Note: An asterisk (*) next to a value indicates the factory default setting.

Quality

Menu item Description

Print Resolution

600 dpi*

1200 Image Q

2400 Image Q

1200 dpi

300 dpi

Set the resolution for the text and images on the printed output.

Note: Resolution is determined in dots per inch or image quality.

Pixel Boost

O*

Fonts

Horizontally

Vertically

Both directions

Enable more pixels to print in clusters for clarity, in order to enhance text and

images.

Toner Darkness

1–10 (8*)

Determine the lightness or darkness of text images.

Halftone

Normal*

Detail

Enhance the printed output to have smoother lines with sharper edges.

Brightness

‑6 to 6 (0*)

Adjust the brightness of the printed output.

Contrast

0 to 5 (0*)

Adjust the contrast of the printed output.

Gray Correction

O

Auto*

Adjust the contrast enhancement applied to images.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 35

Job Accounting

Note: This menu appears only when a printer hard disk is installed.

Menu item Description

Job Accounting

O*

Set the printer to create a log of the print jobs that it receives.

Accounting Log Frequency

Daily

Weekly

Monthly*

Specify how often the printer creates a log ﬁle.

Log Action at End of Frequency

None*

E‑mail Current Log

E‑mail & Delete Current Log

Post Current Log

Post & Delete Current Log

Specify how the printer responds when the frequency threshold expires.

Note: The value deﬁned in Accounting Log Frequency determines when this

action is triggered.

Log Near Full Level

O*

Specify the maximum size of the log ﬁle before the printer executes the Log

Action at Near Full.

Log Action at Near Full

None*

E‑mail Current Log

E‑mail & Delete Current Log

E‑mail & Delete Oldest Log

Post Current Log

Post & Delete Current Log

Post & Delete Oldest Log

Delete Current Log

Delete Oldest Log

Delete All But Current

Delete All Logs

Specify how the printer responds when the hard disk is nearly full.

Note: The value deﬁned in Log Near Full Level determines when this action

is triggered.

Log Action at Full

None*

E‑mail & Delete Current Log

E‑mail & Delete Oldest Log

Post & Delete Current Log

Post & Delete Oldest Log

Delete Current Log

Delete Oldest Log

Delete All But Current

Delete All Logs

Specify how the printer responds when disk usage reaches the maximum limit

(100MB).

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 36

Menu item Description

URL to Post Log Specify where the printer posts job accounting logs.

E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs.

Log File Preﬁx Specify the preﬁx for the log ﬁle name.

Note: The current host name deﬁned in the TCP/IP menu is used as the

default log ﬁle preﬁx.

Note: An asterisk (*) next to a value indicates the factory default setting.

XPS

Menu item Description

Print Error Pages

O*

Print a test page that contains information on errors, including XML markup

errors.

Minimum Line Width

1–30 (2*)

Set the minimum stroke width of any job printed in 1200 dpi.

Note: An asterisk (*) next to a value indicates the factory default setting.

PDF

Menu item Description

Scale To Fit

Ye s

No*

Scale the page content to ﬁt the selected paper size.

Annotations

Do Not Print*

Specify whether to print annotations in the PDF.

Note: An asterisk (*) next to a value indicates the factory default setting.

PostScript

Menu item Description

Print PS Error

O*

Print a test page that contains the PostScript error.

Minimum Line Width

1–30 (2*)

Set the minimum stroke width of any job printed in 1200 dpi.

Lock PS Startup Mode

O*

Disable the SysStart ﬁle.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 37

Menu item Description

Wait Timeout

Disabled

15–65535 (40*)

Set the printer to wait for additional data before canceling a print job.

Note: An asterisk (*) next to a value indicates the factory default setting.

PCL

Menu item Description

Font Source

Resident*

Flash

All

Choose the source which contains the default font selection.

Notes:

•Flash appears only when a ﬂash memory is installed.

•For Flash to appear, make sure that it is not read‑ or write‑protected.

Font Name

[List of available fonts] (Courier*)

Select a font from the speciﬁed font source.

Symbol Set

[List of available symbol set] (10U

PC‑8*)

Specify the symbol set for each font name.

Note: A symbol set is a set of alphabetic and numeric characters,

punctuation, and special symbols. Symbol sets support the dierent

languages or speciﬁc programs such as math symbols for scientiﬁc text.

Pitch

0.08–100 (10*)

Specify the pitch for ﬁxed or monospaced fonts.

Note: Pitch refers to the number of ﬁxed‑space characters in a horizontal

inch of type.

Orientation

Portrait*

Landscape

Specify the orientation of text and graphics on the page.

Lines per Page

1–255

Specify the number of lines of text for each page printed through the PCL®

datastream.

Notes:

•This menu item activates vertical escapement that causes the

selected number of requested lines to print between the default

margins of the page.

•60 is the U.S. factory default setting. 64 is the international factory

default setting.

PCL5 Minimum Line Width

1–30 (2*)

Set the initial minimum stroke width.

Notes:

•Jobs printed in 1200 dpi use the value directly.

•Jobs printed in 4800CQ use half the value.

PCLXL Minimum Line Width

1–30 (2*)

A4 Width

198 mm*

203 mm

Set the width of the logical page on A4‑size paper.

Note: Logical page is the space on the physical page where data is

printed.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 38

Menu item Description

Auto CR after LF

O*

Set the printer to perform a carriage return after a line feed control

command.

Note: Carriage return is a mechanism that commands the printer to move

the position of the cursor to the ﬁrst position on the same line.

Auto LF after CR

O*

Set the printer to perform a line feed after a carriage return control

command.

Tray Renumber

Assign MP Feeder

Assign Tray [x]

Assign Manual Paper

Assign Manual Envelope

Conﬁgure the printer to work with a dierent print driver or custom

application that uses a dierent set of source assignments to request a

given paper source.

Choose from the following options:

O*—The printer uses the factory default paper source assignments.

None—The paper source ignores the Select Paper Feed command.

0–199—Select a numeric value to assign a custom value to a paper

source.

Tray Renumber

View Factory Defaults

Show the factory default value assigned for each paper source.

Tray Renumber

Restore Defaults

Restore the tray renumber values to their factory defaults.

Print Timeout

O

On* [90]

Set the printer to end a print job after it has been idle for the speciﬁed

amount of time in seconds.

Note: An asterisk (*) next to a value indicates the factory default setting.

HTML

Menu item Description

Font Name

[List of fonts] (Times*)

Set the font to use for HTML documents.

Font Size

1–255 (12*)

Set the font size to use for HTML documents.

Scale

1–400% (100*)

Scale HTML documents.

Orientation

Portrait*

Landscape

Set the page orientation for HTML documents.

Margin Size

8–255 mm (19*)

Set the page margin for HTML documents.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 39

Menu item Description

Backgrounds

Do Not Print

Print*

Print background information or graphics for HTML documents.

Note: An asterisk (*) next to a value indicates the factory default setting.

Image

Menu item Description

Auto Fit

O

On*

Select the best available paper size and orientation setting for an image.

Note: When set to On, this menu item overrides the scaling and orientation

settings for the image.

Invert

O*

Invert bitonal monochrome images.

Note: This menu item does not apply to GIF or JPEG image formats.

Scaling

Best Fit*

Anchor Top Left

Anchor Center

Fit Height/Width

Fit Height

Fit Width

Adjust the image to ﬁt the printable area.

Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.

Orientation

Portrait*

Landscape

Reverse Portrait

Reverse Landscape

Specify the orientation of text and graphics on the page.

Note: An asterisk (*) next to a value indicates the factory default setting.

Paper

Tray Conﬁguration

Menu item Description

Default Source

Tray [x] (1*)

MP Feeder

Manual Paper

Manual Envelope

Set the paper source for all print jobs.

Note: For MP Feeder to appear, set Conﬁgure MP to Cassette from the Paper

menu.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 40

Menu item Description

Paper Size/Type

Tray [x]

MP Feeder

Manual Paper

Manual Envelope

Specify the paper size or paper type loaded in each paper source.

Substitute Size

O

Letter/A4

All Listed*

Set the printer to substitute a speciﬁed paper size if the requested size is not

loaded in any paper source.

Notes:

•O prompts the user to load the required paper size.

•Letter/A4 prints A4‑size document on letter when loading letter and

letter‑size jobs on A4 paper size when loading letter.

•All Listed substitutes Letter/A4.

Conﬁgure MP

Cassette*

Manual

First

Set the printer when to pick paper loaded in the multipurpose feeder.

Notes:

•When set to Cassette, the printer treats the multipurpose feeder like a

tray.

•When set to Manual, the printer treats the multipurpose feeder like a

manual feeder.

•When set to First, the printer picks paper from the multipurpose feeder

until it is empty, regardless of the required paper source or paper size.

Note: An asterisk (*) next to a value indicates the factory default setting.

Media Conﬁguration menu

Universal Setup

Menu item Description

Units of Measure

Inches

Millimeters

Specify the unit of measurement for the universal paper.

Note: Inches is the U.S. factory default setting. Millimeters is the

international factory default setting.

Portrait Width

3–14.17 inches (8.50*)

76–359.91 mm (216*)

Set the portrait width of the universal paper.

Portrait Height

3–14.17 inches (14*)

76–359.91 mm (356*)

Set the portrait height of the universal paper.

Feed Direction

Short Edge*

Long Edge

Set the printer to pick paper from the short edge or long edge

direction.

Note: Long Edge appears only when the longest edge is shorter

than the maximum width supported.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 41

Media Types

Menu item Description

Plain Paper

Card Stock

Transparency

Recycled

Labels

Bond

Envelope

Rough Envelope

Letterhead

Preprinted

Colored Paper

Light

Heavy

Rough/Cotton

Custom Type [x]

Specify the texture and weight of the paper loaded.

Select from the following options:

Paper Texture

Smooth

Normal*

Rough

Paper Weight

Light

Normal*

Heavy

Note: An asterisk (*) next to a value indicates the factory default setting.

Network/Ports

Network Overview

Menu item Description

Active Adapter

Auto*

Standard Network

Specify how a network is connected.

Network Status Show the connection status of the printer network.

Display Network Status on

Printer

On*

O

Show the network status on the display.

Speed, Duplex Show the speed of the currently active network card.

IPv4 Show the IPv4 address.

All IPv6 Addresses Show all IPv6 addresses.

Reset Print Server Reset all active network connections to the printer.

Note: This setting removes all network conﬁguration settings.

Network Job Timeout

O

On* (90 seconds)

Set the time before the printer cancels a network print job.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 42

Menu item Description

Banner Page

O*

Print a banner page.

Note: An asterisk (*) next to a value indicates the factory default setting.

Wireless

Note: This menu is available only in printers connected to a wireless network.

Menu item Description

Wireless Connection Setup

Network Name

Network Mode

Infrastructure*

Wireless Security Mode

Disabled*

WEP

WPA2/WPA - Personal

WPA2 - Personal

802.1x - Radius

Determine the wireless network the printer connects to.

Wi‑Fi Protected Setup

WPS Auto Detect

O

On*

Start Push Button Method

Start PIN Method

Establish a wireless network and enable network security.

Notes:

•Start Push-Button Method connects the printer to a wireless

network when buttons on both the printer and the access point

(wireless router) are pressed within a given period of time.

•Start PIN Method connects the printer to a wireless network

when a PIN on the printer is entered into the wireless settings

of the access point.

Network Mode

BSS Type

Infrastructure*

Ad hoc

Preferred Channel Number

Auto*

1–11

Specify the network mode.

Note: Preferred Channel Number only appears if BSS Type is set to

Ad hoc.

Enable Wi‑Fi Direct

O*

Set the printer to connect directly to Wi-Fi devices.

Compatibility

802.11b/g/n (2.4GHz)

802.11a/b/g/n/ac (2.4GHz/5GHz)*

802.11a/n/ac (5GHz)

Specify the wireless standard for the wireless network.

Understanding the printer menus 43

Menu item Description

Wireless Security Mode

Disabled*

WEP

WPA2/WPA-Personal

WPA2-Personal

802.1x - RADIUS

Set the type of security for connecting the printer to wireless devices.

WEP Authentication Mode

Auto*

Open

Shared

Set the type of Wireless Encryption Protocol (WEP) used by the

printer.

Note: This menu item appears only if Wireless Security Mode is set

to WEP.

Set WEP Key Specify a WEP password for secure wireless connection.

WPA-PSK Encryption Mode

AES

Enable wireless security through Wi-Fi Protected Access (WPA).

Note: This menu item appears only if the Wireless Security Mode is

set to WPA2/WPA-Personal or WPA2-Personal.

Set Pre‑Shared Key Set the password for secure wireless connection.

WPA2-PSK Encryption Mode

AES

Enable wireless security through WPA2.

Note: This menu item appears only if the Wireless Security Mode is

set to WPA2/WPA-Personal or WPA2-Personal.

802.1x Encryption Mode

WPA+

WPA2*

Enable wireless security through 802.1x standard.

Note: This menu item appears only if the Wireless Security Mode is

set to 802.1x - Radius.

IPv4

Enable DHCP

On*

O

Set Static IP Address

IP Address

Netmask

Gateway

Enable and conﬁgure IPv4 settings in the printer.

Understanding the printer menus 44

Menu item Description

IPv6

Enable IPv6

On*

O

Enable DHCPv6

O*

Stateless Address Autoconﬁguration

On*

O

DNS Server Address

Manually Assigned IPv6 Address

Manually Assigned IPv6 Router

Address Preﬁx

All IPv6 Addresses

All IPv6 Router Addresses

Enable and conﬁgure IPv6 settings in the printer.

Network Address

UAA

LAA

View the network addresses.

PCL Smartswitch

On*

O*

Set the printer to switch automatically to PCL emulation when a print

job requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is o, then the printer does not examine

incoming data and uses the default printer language speciﬁed in

the Setup menu.

PS Smartswitch

On*

O*

Set the printer to switch automatically to PS emulation when a print

job requires it, regardless of the default printer language.

Note: If PS SmartSwitch is o, then the printer does not examine

incoming data and uses the default printer language speciﬁed in

the Setup menu.

Mac Binary PS

Auto*

O

Set the printer to process Macintosh binary PostScript print jobs.

Notes:

•On processes raw binary PostScript print jobs.

•O ﬁlters print jobs using the standard protocol.

Ethernet

Menu item Description

Network Speed Show the speed of an active network adapter.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 45

Menu item Description

IPv4

Enable DHCP

On*

O

Enable Dynamic Host Conﬁguration Protocol (DHCP).

Note: DHCP is a standard protocol that allows a server to distribute IP

addressing and conﬁguration information dynamically to clients.

IPv4

Set Static IP Address

IP Address

Netmask

Gateway

Set the static IP address of your printer.

IPv6

Enable IPv6

O

On*

Enable IPv6 in the printer.

IPv6

Enable DHCPv6

O*

Enable DHCPv6 in the printer.

IPv6

Stateless Address

Autoconﬁguration

O

On*

Set the network adapter to accept the automatic IPv6 address conﬁguration

entries provided by a router.

IPv6

DNS Server Address

Specify the DNS server address.

IPv6

Manually Assigned IPv6

Address

Assign the IPv6 address.

IPv6

Manually Assigned IPv6 Router

Assign the IPv6 address.

IPv6

Address Preﬁx

0–128 (64*)

Specify the address preﬁx.

IPv6

All IPv6 Addresses

Show all IPv6 addresses.

IPv6

All IPv6 Router Addresses

Show all IPv6 router addresses.

Network Address

UAA

LAA

Show the printer Media Access Control (MAC) addresses: Locally Administered

Address (LAA) and Universally Administered Address (UAA).

Note: You can change the printer LAA manually.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 46

Menu item Description

PCL SmartSwitch

O

On*

Set the printer to switch automatically to PCL emulation when a print job

requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

PS SmartSwitch

O

On*

Set the printer to switch automatically to PS emulation when a print job requires

it, regardless of the default printer language.

Note: If PS SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

Mac Binary PS

Auto*

O

Set the printer to process Macintosh binary PostScript print jobs.

Notes:

•On processes raw binary PostScript print jobs.

•O ﬁlters print jobs using the standard protocol.

Energy Ecient Ethernet

O

On*

Reduce power consumption when the printer does not receive data from the

Ethernet network.

Note: An asterisk (*) next to a value indicates the factory default setting.

TCP/IP

Note: This menu appears only in network printers or printers attached to print servers.

Menu item Description

Set Hostname Set the current TCP/IP host name.

Domain Name Set the domain name.

Allow DHCP/BOOTP to update

NTP server

O

On*

Allow the DHCP and BOOTP clients to update the NTP settings of the printer.

Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.

Enable Auto IP

O

On*

Assign an IP address automatically.

DNS Server Address Specify the current Domain Name System (DNS) server address.

Backup DNS Address Specify the backup DNS server addresses.

Backup DNS Address 2

Backup DNS Address 3

Domain Search Order Specify a list of domain names to locate the printer and its resources that reside

in dierent domains on the network.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 47

Menu item Description

Enable DDNS

O

On*

Update the Dynamic DNS settings.

DDNS TTL

300‑31536000 (3600*)

Specify the current DDNS settings.

Default TTL

5‑254 (254*)

DDNS Refresh Time

300‑31536000 (604800*)

Enable mDNS

O

On*

Update multicast DNS settings.

WINS Address Specify a server address for Windows Internet Name Service (WINS).

Enable BOOTP

O*

Allow the BOOTP to assign a printer IP address.

Restricted Server List Specify an IP address for the TCP connections.

Notes:

•Use a comma to separate each IP address.

•You can add up to 50 IP addresses.

Restricted Server List Options

Block All Ports*

Block Printing Only

Block Printing and HTTP Only

Specify how the IP addresses in the list can access the printer functionality.

MTU

256‑1500 (1500*)

Specify a maximum transmission unit (MTU) parameter for the TCP connections.

Raw Print Port

1–65535 (9100*)

Specify a raw port number for printers connected on a network.

Outbound Trac Maximum

Speed

O*

Enable the printer maximum transfer rate.

Enable SSLv2

O*

Enable the SSLv2 protocol.

Enable SSLv3

O*

Enable the SSLv3 protocol.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 48

Menu item Description

Enable TLSv1.0

O

On*

Enable the TLSv1.0 protocol.

Enable TLSv1.1

O

On*

Enable the TLSv1.1 protocol.

SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.

Note: An asterisk (*) next to a value indicates the factory default setting.

SNMP

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

SNMP Versions 1 and 2c

Enabled

O

On*

Allow SNMP Set

O

On*

Enable PPM MIB

O

On*

SNMP Community

Conﬁgure Simple Network Management Protocol (SNMP) versions 1

and 2c to install print drivers and applications.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 49

Menu item Description

SNMP Version 3

Enabled

O

On*

Set Read/Write Credentials

User Name

Password

Set Read‑only Credentials

User Name

Password

Authentication Hash

MD5

SHA1*

Minimum Authentication Level

No Authentication, No Privacy

Authentication, No Privacy

Authentication, Privacy*

Privacy Algorithm

DES

AES‑128*

Conﬁgure SNMP version 3 to install and update printer security.

Note: An asterisk (*) next to a value indicates the factory default setting.

802.1x

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

Active

O*

Let the printer join networks that require authentication before

allowing access.

Note: To conﬁgure the settings of this menu item, access the

Embedded Web Server.

Note: An asterisk (*) next to a value indicates the factory default setting.

IPSec

Note: This menu appears only in network printers or printers that are attached to print servers.

Menu item Description

Enable IPSec

O*

Enable Internet Protocol Security (IPSec).

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 50

Menu item Description

Base Conﬁguration

Default*

Compatibility

Secure

Set the IPSec base conﬁguration.

Note: This menu item appears only when Enable IPSec is set to

On.

DH (Die‑Hellman) Group Proposal

modp2048 (14)*

modp3072 (15)

modp4069 (16)

modp6144 (17)

modp8192 (18)

Set the IPSec encryption.

Note: These menu items appear only when Base Conﬁguration is

set to Secure.

IKE SA Lifetime (Hours)

24*

Proposed Encryption Method

3DES

AES*

Specify the encryption and authentication methods to connect to a

network securely.

Note: These menu items appear only when Base Conﬁguration is

set to Compatibility.

Proposed Authentication Method

SHA1

SHA256*

SHA512

IPSec Device Certiﬁcate Specify an IPSec certiﬁcate.

Note: This menu item appears only when Base Conﬁguration is set

to Compatibility.

Pre‑Shared Key Authenticated

Connections

Host [x]

Address

Key

Conﬁgure the authenticated connections of the printer.

Note: These menu items appear only when Enable IPSec is set to

On.

Certiﬁcate Authenticated Connections

Host [x] Address[/subnet]

Address[/subnet]

Note: An asterisk (*) next to a value indicates the factory default setting.

LPD Conﬁguration

Note: This menu appears only in network printers or printers that are attached to print servers.

Understanding the printer menus 51

Menu item Description

LPD Timeout

0–65535 seconds (90*)

Set the time‑out value to stop the Line Printer Daemon (LPD) server

from waiting indeﬁnitely for hung or invalid print jobs.

LPD Banner Page

O*

Print a banner page for all LPD print jobs.

Note: A banner page is the ﬁrst page of a print job used as a

separator of print jobs and to identify the originator of the print job

request.

LPD Trailer Page

O*

Print a trailer page for all LPD print jobs.

Note: A trailer page is the last page of a print job.

LPD Carriage Return Conversion

O*

Enable carriage return conversion.

Note: Carriage return is a mechanism that commands the printer to

move the position of the cursor to the ﬁrst position on the same

line.

Note: An asterisk (*) next to a value indicates the factory default setting.

HTTP/FTP Settings

Note: This menu appears only in network printers or printers attached to print servers.

Menu item Description

Enable HTTP Server

O

On*

Access the Embedded Web Server to monitor and manage the printer.

Enable HTTPS

O

On*

Conﬁgure the Hypertext Transfer Protocol Secure (HTTPS) settings.

Enable FTP/TFTP

O

On*

Send ﬁles using FTP.

Local Domains Specify domain names for HTTP and FTP servers.

Note: This menu item appears only in some printer models.

HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings.

Note: These menu items appear only in some printer models.

FTP Proxy IP Address

HTTP Default IP Port

1–65535 (80*)

HTTPS Device Certiﬁcate

FTP Default IP Port

1–65535 (21*)

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 52

Menu item Description

Timeout for HTTP/FTP

Requests

1–299 (30*)

Specify the amount of time before the server connection stops.

Retries for HTTP/FTP Requests

1–299 (3*)

Set the number of retries to connect to the HTTP/FTP server.

Note: An asterisk (*) next to a value indicates the factory default setting.

ThinPrint

Menu item Description

Enable ThinPrint

O

On*

Print using ThinPrint.

Port Number

4000–4999 (4000*)

Set the port number for the ThinPrint server.

Bandwidth (bits/sec)

100–1000000

Set the speed to transmit data in a ThinPrint environment.

Packet Size (kbytes)

0–64000 (0*)

Set the packet size for data transmission.

Note: An asterisk (*) next to a value indicates the factory default setting.

USB

Menu item Description

PCL SmartSwitch

On*

O

Set the printer to switch to PCL emulation when a print job received through a

USB port requires it, regardless of the default printer language.

Note: If PCL SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

PS SmartSwitch

On*

O

Set the printer to switch to PS emulation when a print job received through a

USB port requires it, regardless of the default printer language.

Note: If PS SmartSwitch is o, then the printer does not examine incoming

data and uses the default printer language speciﬁed in the Setup menu.

Mac Binary PS

Auto*

O

Set the printer to process Macintosh binary PostScript print jobs.

Notes:

•On processes raw binary PostScript print jobs.

•O ﬁlters print jobs using the standard protocol.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 53

Menu item Description

Enable USB Port

Enable*

Disable

Enable the standard USB port.

Note: An asterisk (*) next to a value indicates the factory default setting.

Google Cloud Print

Menu item Description

Registration

Options

Enable Google Cloud Print

O

On*

Print directly from your Google account.

Options

Enable Local Discovery

O

On*

Allow the registered user and other users on the same subnet to

send jobs to the printer locally.

Options

Enable SSL Peer Veriﬁcation

O

On*

Verify authenticity of the peer certiﬁcate to connect to your Google

account.

Options

Always Print As Image

O*

Set the printer to process PDF ﬁles as an image for faster printing.

Note: An asterisk (*) next to a value indicates the factory default setting.

Wi‑Fi Direct

Note: This menu appears only when a direct Wi‑Fi network is the active network.

Menu item Description

SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network.

Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi

connection.

Show PSK on Setup Page

On*

O

Show the PSK on the Network Setup Page.

Group Owner IP Address Specify the IP address of the group owner.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 54

Menu item Description

Auto‑Accept Push Button

Requests

O*

Accept requests to connect to the network automatically.

Note: Accepting clients automatically is not secured.

Note: An asterisk (*) next to a value indicates the factory default setting.

USB Drive

Note: This menu appears only in some printer models.

Flash Drive Print

Menu item Description

Number of Copies

1–9999 (1*)

Set the number of copies.

Paper Source

Tray [x] (1*)

MP Feeder

Manual Paper

Manual Envelope

Set the paper source for the print job.

Collate

1,1,1 ‑ 2,2,2

1,2,3 ‑ 1,2,3*

Print multiple copies in sequence.

Sides

1‑Sided*

2‑Sided

Specify whether to print on one side or two sides of the paper.

Pages per Side

O*

2 pages per side

3 pages per side

4 pages per side

6 pages per side

9 pages per side

12 pages per side

16 pages per side

Print multiple page images on one side of a sheet of paper.

Pages per Side Ordering

Horizontal*

Reverse Horizontal

Reverse Vertical

Vertical

Specify the positioning of multiple page images when using Pages per Side.

Note: The positioning depends on the number of page images and their page

orientation.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 55

Menu item Description

Pages per Side Orientation

Auto*

Landscape

Portrait

Specify the orientation of a multiple‑page document when using Pages per Side.

Pages per Side Border

None*

Solid

Print a border around each page image when using Pages per Side.

Separator Sheets

O*

Between Copies

Between Jobs

Between Pages

Specify whether to insert blank separator sheets when printing.

Separator Sheet Source

Tray [x] (1*)

MP Feeder

Specify the paper source for the separator sheet.

Blank Pages

Do Not Print*

Specify whether to print blank pages in a print job.

Note: An asterisk (*) next to a value indicates the factory default setting.

Security

Security Audit Log

Menu item Description

Enable Audit

O*

Record the events in the secure audit log and remote syslog.

Enable Remote Syslog

O*

Send audit logs to a remote server.

Remote Syslog Server Specify the remote syslog server.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 56

Menu item Description

Remote Syslog Facility

0 ‑ Kernel Messages

1 ‑ User‑Level Messages

2 ‑ Mail System

3 ‑ System Daemons

4 ‑ Security/Authorization

Messages*

5 ‑ Messages Generated

Internally by Syslogs

6 ‑ Line Printer Subsystem

7 ‑ Network News Subsystem

8 ‑ UUCP Subsystem

9 ‑ Clock Daemon

10 ‑ Security/Authorization

Messages

11 ‑ FTP Daemon

12 ‑ NTP Subsystem

13 ‑ Log Audit

14 ‑ Log Alert

15 ‑ Clock Daemon

16 ‑ Local Use 0 (local0)

17‑ Local Use 1 (local1)

18 ‑ Local Use 2 (local2)

19 ‑ Local Use 3 (local3)

20 ‑ Local Use 4 (local4)

21 ‑ Local Use 5 (local5)

22 ‑ Local Use 6 (local6)

23 ‑ Local Use 7 (local7)

Specify a facility code that the printer uses when sending log events to a remote

server.

Severity of Events to Log

0 ‑ Emergency

1 ‑ Alert

2 ‑ Critical

3 ‑ Error

4 ‑ Warning*

5 ‑ Notice

6 ‑ Informational

7 ‑ Debug

Specify the priority level cuto for logging messages and events.

Notes:

•0 ‑ Emergency is the highest severity. 7 ‑ Debug is the lowest.

•The selected severity level and anything higher are logged. For example,

selecting 4 ‑ Warning logs the severity levels from 0 to 4.

Clear Log

Start

Delete all audit logs.

Export Log

Syslog (RFC 5424)*

Syslog (RFC 3164)

CSV

Export a security log to a ﬂash drive.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 57

Menu item Description

1–10 (3*)

Specify the number of failed login attempts before the user gets locked out.

Failure time frame

1–60 minutes (5*)

Specify the time frame between failed login attempts before the user gets locked out.

Lockout time

1–60 minutes (5*)

Specify the lockout duration.

Web Login Timeout

1–120 minutes (10*)

Specify the delay for a remote login before the user is logged o automatically.

Note: An asterisk (*) next to a value indicates the factory default setting.

Conﬁdential Print Setup

Menu item Description

Max Invalid PIN

2–10

Set the number of times an invalid PIN can be entered.

Notes:

•A value of zero turns o this setting.

•When the limit is reached, the print jobs for that user name and PIN are

deleted.

•This menu item appears only when a hard disk is installed.

Conﬁdential Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time for conﬁdential print jobs.

Notes:

•If this menu item is changed while conﬁdential print jobs reside in the printer

memory or hard disk, then the expiration time for those print jobs does not

change to the new default value.

•If the printer is turned o, then all conﬁdential jobs held in the printer memory

are deleted.

Repeat Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time for a print job that you want to repeat.

Verify Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time that the printer prints a copy for the user to examine its quality,

before printing the remaining copies.

Note: An asterisk (*) next to a value indicates the factory default setting.

Understanding the printer menus 58

Menu item Description

Reserve Job Expiration

O*

1 Hour

4 Hours

24 Hours

1 Week

Set the expiration time that the printer stores print jobs for printing later.

Require All Jobs to be Held

O*

Set the printer to hold all print jobs.

Keep duplicate documents

O*

Set the printer to print other documents with the same ﬁle name without overwriting

any of the print jobs.

Note: An asterisk (*) next to a value indicates the factory default setting.

Solutions LDAP Settings

Use To

Follow LDAP Referrals

O*

Search the dierent servers in the domain for the logged-in user account.

LDAP Certiﬁcate Veriﬁcation

No*

Ye s

Enable veriﬁcation of LDAP certiﬁcates.

Erase Temporary Data Files

Menu item Description

Stored in onboard memory

O*

Delete all ﬁles stored on the printer memory.

Note: An asterisk (*) next to a value indicates the factory default setting.

Mobile Services Management

Use To

AirPrint

Scan

Fax

Enable functions in the AirPrint software feature.

Understanding the printer menus 59

Miscellaneous

Menu item Description

Print Permission

O*

Let the user log in before printing.

Security Reset Jumper

Enable “Guest” access*

No Eect

Specify the eect of using the security reset jumper.

Notes:

•The jumper is located beside a lock icon on the controller board.

•Enable “Guest” access provides full access control to users who are not

logged in.

•No Eect means that the reset has no eect on the printer security

conﬁguration.

Minimum Password Length

0–32 (0*)

Specify the minimum characters that are allowed for a password.

Note: An asterisk (*) next to a value indicates the factory default setting.

Reports

Menu Settings Page

Menu item Description

Menu Settings Page Print a report that contains the printer preferences, settings, and conﬁgurations.

Device

Menu item Description

Device Information Print a report that contains information about the printer.

Device Statistics Print a report about printer usage and supply status.

Proﬁles List Print a list of proﬁles that are stored in the printer.

Menu item Description

Print Fonts

PCL Fonts

PostScript Fonts

Print samples and information about the fonts that are available in each printer

language.

Understanding the printer menus 60

Network

Menu item Description

Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the

printer.

Note: This menu item appears only in network printers or printers connected

to print servers.

Help

Menu item Description

Print All Guides Prints all the guides

Media Guide Provides information about loading paper and specialty media

Print Quality Guide Provides information about solving print quality issues

Mono Quality Guide Provides information about mono print quality settings

Information Guide Provides more information sources about the printer

Connection Guide Provides information about connecting the printer locally (USB) or to a

network

Moving Guide Provides information about moving, locating, or shipping the printer

Supplies Guide Provides information about ordering supplies

Troubleshooting

Menu item Description

Print Quality Test Pages Print sample pages to identify and correct print quality defects.

Printing the Menu Settings Page

1From the control panel, navigate to:

> Settings > > Reports >

2Select Menu Settings Page, and then press .

Understanding the printer menus 61

Securing the printer

Locating the security slot

The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop

computers in the location shown to secure the printer in place.

Erasing printer memory

To erase volatile memory or buered data, turn o the printer.

To er as e n o n ‑volatile memory or individual settings, device and network settings, security settings, and

embedded solutions, do the following:

1From the control panel, navigate to:

> Settings > > Device > > Maintenance > > Out of Service Erase >

2Select Sanitize all information on nonvolatile memory, and then press .

3To start the job, select Continue, and then press .

4Follow the instructions on the display.

Securing the printer 62

Restoring factory default settings

1From the control panel, navigate to:

> Settings > > Device > > Restore Factory Defaults

2Select Restore all settings, and then press .

3Select Restore, press , and then select Start.

Statement of Volatility

Type of memory Description

Volatile memory The printer uses standard random access memory (RAM)

to buer temporarily user data during simple print and

copy jobs.

Non-volatile memory The printer may use two forms of non-volatile memory:

EEPROM and NAND (ﬂash memory). Both types are used

to store the operating system, printer settings, network

information, scanner and bookmark settings, and

embedded solutions.

Hard disk memory Some printers may have a hard disk drive installed. The

printer hard disk is designed for printer-speciﬁc

functionality. The hard disk lets the printer retain buered

user data from complex print jobs, form data, and font

data.

Erase the content of any installed printer memory in the following circumstances:

•The printer is decommissioned.

•The printer hard disk is replaced.

•The printer is moved to a dierent department or location.

•The printer is serviced by someone from outside your organization.

•The printer is removed from your premises for service.

•The printer is sold to another organization.

Disposing of a printer hard disk

•Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data

•Crushing—Physically compresses the hard disk to break component parts and render them unreadable

•Milling—Physically shreds the hard disk into small metal bits

Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is

stored.

Securing the printer 63

Maintaining the printer

Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and

supplies, may cause damage to your printer.

Networking

Connecting the printer to a Wi‑Fi network

Using the control panel

1From the control panel, navigate to:

> Settings > > Network/Ports > > Wireless >

2Select Setup On Printer Panel, and then follow the instructions on the display.

Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial

setup.

Using Lexmark Mobile Assistant

1Depending on your mobile device, download the Lexmark Mobile Assistant application from either the

Google PlayTM store or App Store online store.

2From the control panel, navigate to:

> Settings > > Network/Ports > > Wireless > > Setup Using Mobile App > > Continue

for Printer ID >

3From your mobile device, launch the application, and then accept the Terms of Use.

4Grant permissions.

5Tap Start Wi-Fi Setup, and then select the printer.

6Select a Wi-Fi network, and then enter your credentials.

7Tap Finish Wi-Fi Setup.

Connecting the printer to a wireless network using Wi‑Fi Protected Setup

(WPS)

Before you begin, make sure that:

•The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the

documentation that came with your access point.

•A wireless network adapter is installed in your printer. For more information, see the instructions that came

with the adapter.

Maintaining the printer 64

Using the Push Button method

1From the control panel, navigate to:

> Settings > > Network/Ports > > Wireless >

2Select Wi‑Fi Protected Setup, and then press .

3Select Start Push Button Method, and then press .

4Follow the instructions on the display.

Using the personal identiﬁcation number (PIN) method

1From the control panel, navigate to:

> Settings > > Network/Ports > > Wireless >

2Select Wi‑Fi Protected Setup, and then press .

3Select Start PIN Method, and then press .

4Copy the eight‑digit WPS PIN.

5Open a web browser, and then type the IP address of your access point in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

6Access the WPS settings. For more information, see the documentation that came with your access

point.

7Enter the eight‑digit PIN, and then save the changes.

Deactivating the Wi‑Fi network

1From the printer control panel, navigate to:

> Settings > > Network/Ports > > Network Overview > > Active Adapter > > Standard

Network >

2Follow the instructions on the display.

Maintaining the printer 65

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

Notes:

•Perform this task after every few months.

•Damage to the printer caused by improper handling is not covered by the printer warranty.

1Turn o the printer, and then unplug the power cord from the electrical outlet.

2Remove paper from the standard bin and multipurpose feeder.

3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.

4Wipe the outside of the printer with a damp, soft, lint‑free cloth.

Notes:

•Do not use household cleaners or detergents, as they may damage the ﬁnish of the printer.

•Make sure that all areas of the printer are dry after cleaning.

5Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

Ordering parts and supplies

To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized

dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you

purchased the printer.

Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.

Checking the status of parts and supplies

From the control panel, navigate to:

> Status/Supplies > > Supplies >

Using genuine Lexmark parts and supplies

Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party

supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can

also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by

the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver

unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended

life may damage your Lexmark printer or its associated components.

Maintaining the printer 66

Ordering a toner cartridge

Notes:

•The estimated cartridge yield is based on the ISO/IEC 19752 standard.

•Extremely low print coverage for extended periods of time may negatively aect actual yield.

Lexmark MS521 and MS621 Return Program toner cartridges

Item United States

and Canada

European

Economic

Area

Rest of Asia

Paciﬁc

Latin America Rest of

Europe,

Middle East,

and Africa

Australia and

New Zealand

Return

Program toner

cartridge

56F1000 56F2000 56F3000 56F4000 56F5000 56F6000

High yield

Return

Program toner

cartridge

56F1H00 56F2H00 56F3H00 56F4H00 56F5H00 56F6H00

Extra high

yield Return

Program toner

cartridge

56F1X00 56F2X00 56F3X00 56F4X00 56F5X00 56F6X00

Ultra high yield

Return

Program toner

cartridge

56F1U00 56F2U00 56F3U00 56F4U00 56F5U00 56F6U00

High yield

Corporate

Return

Program toner

cartridge*

56F1H0E 56F2H0E 56F3H0E 56F4H0E 56F5H0E 56F6H0E

Extra high

yield

Corporate

Return

Program toner

cartridge*

56F1X0E 56F2X0E 56F3X0E 56F4X0E 56F5X0E 56F6X0E

Ultra high yield

Corporate

Return

Program toner

cartridge*

56F1U0E 56F2U0E 56F3U0E 56F4U0E 56F5U0E 56F6U0E

* Available only for contract‑managed printers. For more information, contact your Lexmark representative or system

administrator.

Maintaining the printer 67

Lexmark MS521 and MS621 regular toner cartridge

Item Worldwide

Ultra high yield regular toner cartridge 56F0UA0

Lexmark M1246 Return Program toner cartridge

Item United States, Canada,

Australia, and New Zealand

European Economic

Area

Rest of Asia Paciﬁc Latin America

Return Program toner

cartridge

24B6886 24B6889 24B6892 24B6895

Lexmark B2546 and B2650 Return Program toner cartridges

Item United

States and

Canada

European

Economic

Area

Rest of Asia

Paciﬁc

Latin America

Distribution

Rest of

Europe,

Middle East,

and Africa

Australia and

New Zealand

Return Program

toner cartridge

B231000 B232000 B233000 B234000 B235000 B236000

High yield Return

Program toner

cartridge

B241H00 B242H00 B243H00 B244H00 B245H00 B246H00

Extra high yield

Return Program

toner cartridge

B251X00 B252X00 B253X00 B254X00 B255X00 B256X00

Ultra high yield

Return Program

toner cartridge*

B261U00 B262U00 B263U00 B264U00 B265U00 B266U00

* Supported only in the Lexmark B2650 printer model.

Lexmark B2546 and B2650 regular toner cartridges

Item Worldwide

B2546 Extra high yield regular toner cartridge B250XA0

B2650 Ultra high yield regular toner cartridge B260UA0

Ordering an imaging unit

Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner

is exhausted.

Item Part Number

Return Program imaging unit 56F0Z00

Regular imaging unit 56F0ZA0

* This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark

representative or system administrator.

Maintaining the printer 68

Item Part Number

Corporate Return Program imaging unit* 56F0Z0E

* This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark

representative or system administrator.

Ordering a maintenance kit

Match the maintenance kit to the printer voltage.

Notes:

•Using certain types of paper may require more frequent replacement of the maintenance kit.

•The maintenance kit includes a fuser, MPF pick roller and separator pad, pick tires, separator roller

assembly, and transfer roller. These parts may be individually ordered and replaced if necessary.

Item Part number

MS521

200K maintenance kit, 100 V 41X1230

200K maintenance kit, 110 V 41X1228

200K maintenance kit, 220 V 41X1229

MS621

200K maintenance kit, 100 V 41X1227

200K maintenance kit, 110 V 41X1225

200K maintenance kit, 220 V 41X1226

Note: Only an authorized service technician can replace the maintenance kit. Contact your service provider.

Conﬁguring supply notiﬁcations

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Click Settings > Device > Notiﬁcations.

3From the Supplies menu, click Custom Supply Notiﬁcations.

4Select a notiﬁcation for each supply item.

5Apply the changes.

Maintaining the printer 69

Replacing parts and supplies

Replacing the toner cartridge

1Open door A.

2Remove the used toner cartridge.

Maintaining the printer 70

3Unpack the new toner cartridge, and then shake it three times to redistribute the toner.

4Insert the new toner cartridge.

Note: Use the arrows inside the printer as guides.

5Close door A.

Maintaining the printer 71

Replacing the imaging unit

1Open door A.

2Remove the toner cartridge.

3Remove the used imaging unit.

Maintaining the printer 72

4Unpack the new imaging unit, and then shake it three times to redistribute the toner.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of

future print jobs.

5Insert the new imaging unit.

Note: Use the arrows inside the printer as guides.

6Insert the toner cartridge.

Note: Use the arrows inside the printer as guides.

Maintaining the printer 73

7Close door A.

Replacing the pick tires

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Remove the tray.

Maintaining the printer 74

4Remove the used pick tires one after the other.

5Unpack the new pick tires.

Maintaining the printer 75

6Insert the new pick tires.

7Insert the tray.

8Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

9Turn on the printer.

Replacing the pick roller assembly

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Remove the optional tray.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires

two or more trained personnel to lift it safely.

Maintaining the printer 76

4Remove the tray insert, and then ﬂip the tray base.

Maintaining the printer 77

5Remove the used pick roller assembly.

6Unpack the new pick roller assembly.

Maintaining the printer 78

7Insert the new pick roller assembly.

8Flip the tray base, and then insert the tray insert.

Maintaining the printer 79

9Align the printer with the optional tray, and then lower the printer until it clicks into place.

10 Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

11 Turn on the printer.

Moving the printer

Moving the printer to another location

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or

more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

•Make sure that all doors and trays are closed.

•Turn o the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

•If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect

them before moving the printer.

Maintaining the printer 80

•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

•If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same

time.

•Always use the handholds on the printer to lift it.

•Any cart used to move the printer must have a surface able to support the full footprint of the printer.

•Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

•Keep the printer in an upright position.

•Avoid severe jarring movements.

•Make sure that your ﬁngers are not under the printer when you set it down.

•Make sure that there is adequate clearance around the printer.

Note: Damage to the printer caused by improper moving is not covered by the printer warranty.

Shipping the printer

For shipping instructions, go to http://support.lexmark.com or contact customer support.

Saving energy and paper

Conﬁguring power save mode settings

Eco‑Mode

1From the control panel, navigate to:

> Settings > > Device > > Power Management > > Eco‑Mode >

2Select a setting.

Sleep mode

1From the control panel, navigate to:

> Settings > > Device > > Power Management > > Timeouts > > Sleep Mode >

2Enter the amount of time that the printer stays idle before it enters Sleep mode.

Maintaining the printer 81

Hibernate mode

1From the control panel, navigate to:

> Settings > > Device > > Power Management > > Timeouts > > Hibernate Timeout

2Select the amount of time before the printer enters Hibernate mode.

Notes:

•Make sure to wake the printer from Hibernate mode before sending a print job.

•The Embedded Web Server is disabled when the printer is in Hibernate mode.

Conserving supplies

•Print on both sides of the paper.

Note: Two-sided printing is the default setting in the print driver.

•Print multiple pages on a single sheet of paper.

•Use the preview feature to see how the document looks like before printing it.

•Print one copy of the document to check its content and format for accuracy.

Recycling

Recycling Lexmark products

To return Lexmark products for recycling:

1Go to www.lexmark.com/recycle.

2Select the product you want to recycle.

Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be

recycled through your local recycling center.

Recycling Lexmark packaging

Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are

transported in the most ecient and environmentally sensitive manner and that there is less packaging to

dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource

savings. Lexmark also oers recycling of packaging components in some countries or regions. For more

information, go to www.lexmark.com/recycle, and then choose your country or region. Information on available

packaging recycling programs is included with the information on product recycling.

Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your

area.

The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist

in your area.

Maintaining the printer 82

When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles

the box.

Returning Lexmark cartridges for reuse or recycling

The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse

or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or

demanufactured for recycling. The boxes used to return the cartridges are also recycled.

To return Lexmark cartridges for reuse or recycling, do the following:

1Go to www.lexmark.com/recycle.

2Select the product that you want to recycle.

Maintaining the printer 83

Clearing jams

Avoiding jams

Load paper properly

•Make sure that the paper lies ﬂat in the tray.

Correct loading of paper Incorrect loading of paper

•Do not load or remove a tray while the printer is printing.

•Do not load too much paper. Make sure that the stack height is below the maximum paper ﬁll indicator.

•Do not slide paper into the tray. Load paper as shown in the illustration.

•Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or

envelopes.

•Push the tray ﬁrmly into the printer after loading paper.

Clearing jams 84

Use recommended paper

•Use only recommended paper or specialty media.

•Do not load paper that is wrinkled, creased, damp, bent, or curled.

•Flex, fan, and align the paper edges before loading.

•Do not use paper that has been cut or trimmed by hand.

•Do not mix paper sizes, weights, or types in the same tray.

•Make sure that the paper size and type are set correctly on the computer or printer control panel.

•Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

•When Jam Assist is set to On, the printer automatically ﬂushes blank pages or partially printed pages

after a jammed page has been cleared. Check your printed output for blank pages.

•When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Jam location

1Standard bin

2Rear door

3Tray [x]

4Multipurpose feeder

5Door A

Clearing jams 85

Paper jam in door A

1Remove the tray.

2Open door A.

3Remove the toner cartridge.

Clearing jams 86

4Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the quality of

future print jobs.

5Remove the jammed paper.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Note: Make sure that all paper fragments are removed.

Clearing jams 87

6Insert the imaging unit.

Note: Use the arrows inside the printer as guides.

7Insert the toner cartridge.

Note: Use the arrows inside the printer as guides.

Clearing jams 88

8Close door A.

9Insert the tray.

Paper jam in the rear door

1Open the rear door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 89

3Close the rear door.

Paper jam in the standard bin

Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 90

Paper jam in the duplex unit

1Remove the tray.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

3Insert the tray.

Clearing jams 91

Paper jam in trays

1Remove the tray.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

3Insert the tray.

Paper jam in the multipurpose feeder

1Remove paper from the multipurpose feeder.

2Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 92

3Flex, fan, and align the paper edges before loading.

4Reload paper, and then adjust the paper guide.

Clearing jams 93

Troubleshooting

Network connection problems

Cannot open Embedded Web Server

Action Yes No

Step 1

Check if the printer is on.

Is the printer on?

Go to step 2. Turn on the printer.

Step 2

Make sure that the printer IP address is correct.

View the printer IP address:

•From the home screen

•From the TCP/IP section in the Network/Ports menu

•By printing a network setup page or menu settings page,

and then ﬁnding the TCP/IP section

Note: An IP address appears as four sets of numbers separated

by periods, such as 123.123.123.123.

Is the printer IP address correct?

Go to step 3. Type the correct

printer IP address in

the address ﬁeld.

Step 3

Check if you are using a supported browser:

•Internet Explorer® version 11 or later

•Microsoft EdgeTM

•Safari version 6 or later

•Google ChromeTM version 32 or later

•Mozilla Firefox version 24 or later

Is your browser supported?

Go to step 4. Install a supported

browser.

Step 4

Check if the network connection is working.

Is the network connection working?

Go to step 5. Contact your

administrator.

Step 5

Make sure that the cable connections to the printer and print server

are secure. For more information, see the documentation that

came with the printer.

Are the cable connections secure?

Go to step 6. Secure the cable

connections.

Troubleshooting 94

Action Yes No

Step 6

Check if the web proxy servers are disabled.

Are the web proxy servers disabled?

Go to step 7. Contact your

administrator.

Step 7

Access the Embedded Web Server.

Did the Embedded Web Server open?

The problem is

solved.

Contact customer

support.

Unable to read ﬂash drive

Action Yes No

Step 1

Check if the printer is not busy processing another print, copy,

scan, or fax job.

Is the printer ready?

Go to step 2. Wait for the printer to

ﬁnish processing the

other job.

Step 2

Check if the ﬂash drive is inserted into the front USB port.

Note: The ﬂash drive does not work when it is inserted into the

rear USB port.

Is the ﬂash drive inserted into the correct port?

Go to step 3. Insert the ﬂash drive

into the correct port.

Step 3

Check if the ﬂash drive is supported. For more information, see

“Supported ﬂash drives and ﬁle types” on page 23.

Is the ﬂash drive supported?

Go to step 4. Insert a supported

ﬂash drive.

Step 4

aCheck if the USB port is enabled. For more information, see

“Enabling the USB port” on page 95.

bRemove, and then insert the ﬂash drive.

Does the printer recognize the ﬂash drive?

The problem is

solved.

Contact customer

support.

Enabling the USB port

1From the control panel, navigate to:

> Settings > > Network/Ports > > USB >

2Select Enable USB Port, and then press .

Troubleshooting 95

Checking the printer connectivity

1From the control panel, navigate to:

> Settings > > Reports > > Network >

2Select Network Setup Page, and then press .

3Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected.

If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged

or malfunctioning. Contact your administrator for assistance.

Issues with supplies

Replace cartridge, printer region mismatch

To correct this problem, purchase a cartridge with the correct region that matches the printer region, or

purchase a worldwide cartridge.

•The ﬁrst number in the message after 42 indicates the region of the printer.

•The second number in the message after 42 indicates the region of the cartridge.

Printer and toner cartridge regions

Region Numeric code

Worldwide or Undeﬁned region 0

North America (United States, Canada) 1

European Economic Area, Western Europe, Nordic countries, Switzerland 2

Asia Paciﬁc 3

Latin America 4

Rest of Europe, Middle East, Africa 5

Australia, New Zealand 6

Invalid region 9

Note: To ﬁnd the region settings of the printer and toner cartridge, print the print quality test pages.

From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.

Non‑Lexmark supply

The printer has detected a non‑Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-

party supplies or parts may aect the performance, reliability, or life of the printer and its imaging

components.

Troubleshooting 96

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable

results if third-party supplies or parts are used. Imaging component usage beyond the intended life may

damage your Lexmark printer or associated components.

Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.

Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your

printer, from the control panel, press and hold X and simultaneously for 15 seconds.

If you do not want to accept these risks, then remove the third-party supply or part from your printer and

install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and

supplies” on page 66.

If the printer does not print after pressing and holding X and simultaneously for 15 seconds, then reset

the supply usage counter.

1From the control panel, navigate to:

Settings > > Device > > Maintenance > > Conﬁg Menu > > Supply Usage And

Counters >

2Select the part or supply that you want to reset, and then select Start.

3Read the warning message, and then select Continue.

4Press and hold X and simultaneously for 15 seconds to clear the message.

Note: If you are unable to reset the supply usage counters, then return the item to the place of

purchase.

Paper feed problems

Envelope seals when printing

Action Yes No

Step 1

aUse an envelope that has been stored in a dry environment.

Note: Printing on envelopes with high moisture content can

seal the ﬂaps.

bSend the print job.

Does the envelope seal when printing?

Go to step 2. The problem is

solved.

Troubleshooting 97

Action Yes No

Step 2

aMake sure that the paper type is set to Envelope.

From the control panel, navigate to:

> Settings > > Paper > > Tray Conﬁguration >

> Paper Size/Type

bSend the print job.

Does the envelope seal when printing?

Contact customer

support.

The problem is

solved.

Collated printing does not work

Action Yes No

Step 1

aFrom the control panel, navigate to:

> Settings > > Print > > Layout >

bSelect Collate, and then press .

cSet Collate to On, and then press .

dPrint the document.

Is the document collated correctly?

The problem is

solved.

Go to step 2.

Step 2

aFrom the document that you are trying to print, open the Print

dialog, and then select Collate.

bPrint the document.

Is the document collated correctly?

The problem is

solved.

Go to step 3.

Step 3

aReduce the number of pages to print.

bPrint the document.

Is the document collated correctly?

The problem is

solved.

Contact customer

support.

Troubleshooting 98

Tray linking does not work

Action Yes No

Step 1

aCheck if the trays contain the same paper size and paper type.

bCheck if the paper guides are positioned correctly.

cPrint the document.

Do the trays link correctly?

The problem is

solved.

Go to step 2.

Step 2

aFrom the control panel, navigate to:

> Settings > > Paper > > Tray Conﬁguration >

> Paper Size/Type >

bSet the paper size and paper type to match the paper loaded

in the linked trays.

cPrint the document.

Do the trays link correctly?

The problem is

solved.

Go to step 3.

Step 3

aMake sure that Tray Linking is set to Automatic. For more

information, see “Linking trays” on page 17.

bPrint the document.

Do the trays link correctly?

The problem is

solved.

Contact customer

support.

Paper frequently jams

Action Yes No

Step 1

aRemove the tray.

bCheck if paper is loaded correctly.

Notes:

•Make sure that the paper guides are positioned correctly.

•Make sure that the stack height is below the maximum

paper ﬁll indicator.

•Make sure to print on recommended paper size and type.

cInsert the tray.

dPrint the document.

Do paper jams occur frequently?

Go to step 2. The problem is

solved.

Troubleshooting 99

Action Yes No

Step 2

aFrom the control panel, navigate to:

> Settings > > Paper > > Tray Conﬁguration >

> Paper Size/Type >

bSet the correct paper size and type.

cPrint the document.

Do paper jams occur frequently?

Go to step 3. The problem is

solved.

Step 3

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Do paper jams occur frequently?

Contact customer

support.

The problem is

solved.

Jammed pages are not reprinted

Action Yes No

1From the control panel, navigate to:

> Settings > > Device > > Notiﬁcations >

2From the Jam Content Recovery menu, set Jam Recovery to On or Auto,

and then press .

Are the jammed pages reprinted?

The problem

is solved.

Contact

customer

support.

Printing problems

Print quality is poor

Blank or white pages

Troubleshooting 100

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the printer printing blank or white pages?

Go to step 2. The problem is

solved.

Step 2

aRemove any packing material that is left on the imaging unit.

1Remove the toner cartridge, and then remove the imaging

unit.

Warning—Potential Damage: Do not expose the imaging

unit to direct light for more than 10 minutes. Extended

exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so

may aect the quality of future print jobs.

2Check the imaging unit for signs of damage, and replace if

necessary.

Note: Make sure that the photoconductor drum contact is

not bent or out of place.

3Firmly shake the imaging unit to redistribute the toner.

4Insert the imaging unit, and then insert the toner cartridge.

bPrint the document.

Is the printer printing blank or white pages?

Go to step 3. The problem is

solved.

Step 3

Check the status of the toner cartridge, and replace if necessary.

aFrom the control panel, navigate to:

Status/Supplies > Supplies

bPrint the document.

Is the printer printing blank or white pages?

Contact customer

support.

The problem is

solved.

Troubleshooting 101

Dark print

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the print dark?

Go to step 2. The problem is

solved.

Step 2

aTurn o the printer, wait for about 10 seconds, and then turn on

the printer.

bReduce toner darkness. From the control panel, navigate to:

Settings > Print > Quality

cPrint the document.

Is the print dark?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel.

bPrint the document.

Is the print dark?

Go to step 4. The problem is

solved.

Step 4

Check if the paper has texture or rough ﬁnishes.

Are you printing on textured or rough paper?

Go to step 5. Go to step 6.

Troubleshooting 102

Action Yes No

Step 5

aReplace textured paper with plain paper.

bPrint the document.

Is the print dark?

Go to step 6. The problem is

solved.

Step 6

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Is the print dark?

Go to step 7. The problem is

solved.

Step 7

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Is the print dark?

Go to step 8. The problem is

solved.

Step 8

aReplace the imaging unit.

bPrint the document.

Is the print dark?

Contact customer

support.

The problem is

solved.

Fine lines are not printed correctly

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshooting 103

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Are ﬁne lines not printed correctly?

Go to step 2. The problem is

solved.

Step 2

aAdjust the print quality settings.

1From the control panel, navigate to:

Settings > Print > Quality > Pixel Boost > Fonts

2Adjust Toner Darkness to 7. From the control panel, navigate

to:

Settings > Print > Quality

bPrint the document.

Are ﬁne lines not printed correctly?

Contact customer

support.

The problem is

solved.

Folded or wrinkled paper

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the paper folded or wrinkled?

Go to step 2. The problem is

solved.

Troubleshooting 104

Action Yes No

Step 2

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Is the paper folded or wrinkled?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting from the printer control

panel.

bPrint the document.

Is the paper folded or wrinkled?

Contact customer

support.

The problem is

solved.

Gray background

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aTurn o the printer, wait for 10 seconds, and then turn on the

printer.

bIncrease toner darkness.

From the control panel, navigate to:

Settings > Print > Quality

cPrint the document.

Does gray background appear on prints?

Go to step 2. The problem is

solved.

Troubleshooting 105

Action Yes No

Step 2

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Does gray background appear on prints?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting from the printer control

panel.

bPrint the document.

Does gray background appear on prints?

Go to step 4. The problem is

solved.

Step 4

Check the status of the toner cartridge, and replace if necessary.

aFrom the control panel, navigate to:

Status/Supplies > Supplies

bPrint the document.

Does gray background appear on prints?

Go to step 5. The problem is

solved.

Troubleshooting 106

Action Yes No

Step 5

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bRemove any packing material that is stuck on the imaging unit.

Note: Make sure to remove any obstruction between the

charge roller and photoconductor drum.

cInsert the imaging unit.

dPrint the document.

Does gray background appear on prints?

Go to step 6. The problem is

solved.

Step 6

aReplace the imaging unit.

bPrint the document.

Does gray background appear on prints?

Contact customer

support.

The problem is

solved.

Horizontal light bands

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshooting 107

Action Yes No

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Do horizontal light bands appear on prints?

Contact customer

support.

The problem is

solved.

Incorrect margins

Action Yes No

Step 1

aAdjust the paper guides to the correct position for the paper

loaded.

bPrint the document.

Are the margins correct?

The problem is

solved.

Go to step 2.

Step 2

aDepending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting from the printer control

panel.

bPrint the document.

Are the margins correct?

The problem is

solved.

Contact customer

support.

Troubleshooting 108

Light print

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the print light?

Go to step 2. The problem is

solved.

Step 2

aTurn o the printer, wait for about 10 seconds, and then turn on

the printer.

bIncrease toner darkness. From the control panel, navigate to:

Settings > Print > Quality

cPrint the document.

Is the print light?

Go to step 3. The problem is

solved.

Step 3

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel.

bPrint the document.

Is the print light?

Go to step 4. The problem is

solved.

Troubleshooting 109

Action Yes No

Step 4

Check the status of the toner cartridge, and replace if necessary.

aFrom the control panel, navigate to:

Status/Supplies > Supplies

bPrint the document.

Is the print light?

Go to step 5. The problem is

solved.

Step 5

aRemove the toner cartridge, and then remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light can cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPush either side of the transfer roller, located below the imaging

unit, to check if it depresses and bounces back into place.

CAUTION—HOT SURFACE: The inside of the printer

might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

cIf the transfer roller does not depress and bounce back into

place, then remove and insert it.

1Pull up one end of the transfer roller and push it down until

it clicks into place.

2If necessary, repeat the step on the other end.

dFirmly shake the imaging unit to redistribute the toner, and then

insert it.

eInsert the toner cartridge.

fTurn o the printer, wait for 10 seconds, and then turn on the

printer.

gPrint the document.

Is the print light?

Go to step 6. The problem is

solved.

Step 6

aIf the issue happens after installing a new maintenance kit, then

check whether the transfer roller included with the kit is

installed.

Note: If necessary, replace the transfer roller.

bPrint the document.

Is the print light?

Go to step 7. The problem is

solved.

Troubleshooting 110

Action Yes No

Step 7

Check the status of the imaging unit. From the control panel,

navigate to:

Status/Supplies > Supplies

Is the imaging unit near End of Life?

Go to step 8. Contact customer

support.

Step 8

aReplace the imaging unit.

bPrint the document.

Is the print light?

Contact customer

support.

The problem is

solved.

Mottled print and dots

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Is the print mottled?

Go to step 2. The problem is

solved.

Step 2

Check the printer for leaked toner contamination.

Is the printer free of leaked toner?

Go to step 4. Go to step 3.

Step 3

aReplace the toner cartridge.

bPrint the document.

Is the print mottled?

Go to step 4. The problem is

solved.

Troubleshooting 111

Action Yes No

Step 4

Check the status of the imaging unit. From the control panel,

navigate to:

Status/Supplies > Supplies

Is the imaging unit near end of life?

Go to step 5. Contact customer

support.

Step 5

aReplace the imaging unit.

bPrint the document.

Is the print mottled?

Contact customer

support.

The problem is

solved.

Paper curl

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Is the paper curled?

Go to step 2. The problem is

solved.

Step 2

aAdjust the guides in the tray to the correct position for the paper

loaded.

bPrint the document.

Is the paper curled?

Go to step 3. The problem is

solved.

Troubleshooting 112

Action Yes No

Step 3

aDepending on your operating system, specify the paper size

and paper type from the Printing Preferences or Print dialog.

Notes:

•Make sure that the settings match the paper loaded.

•You can also change the settings from the printer control

panel.

bPrint the document.

Is the paper curled?

Go to step 4. The problem is

solved.

Step 4

aRemove paper from the tray, and then turn over the paper.

bPrint the document.

Is the paper curled?

Go to step 5. The problem is

solved.

Step 5

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

bPrint the document.

Is the paper curled?

Go to step 6. The problem is

solved.

Step 6

aCheck if the paper loaded is supported.

Note: If paper is not supported, then load a supported paper.

bPrint the document.

Is the paper curled?

Contact customer

support.

The problem is

solved.

Print crooked or skewed

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshooting 113

Action Yes No

Step 1

aAdjust the guides in the tray to the correct position for the paper

loaded.

bPrint the document.

Is the print crooked or skewed?

Go to step 2. The problem is

solved.

Step 2

aCheck if the paper loaded is supported.

Note: If paper is not supported, then load a supported paper.

bPrint the document.

Is the print crooked or skewed?

Go to step 3. The problem is

solved.

Step 3

aCheck the pick tire in the tray for signs of damage and

contamination, and replace if necessary.

bPrint the document.

Is the print crooked or skewed?

Contact customer

support.

The problem is

solved.

Repeating defects

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

Using the Print Quality Test Pages, check if the distance between

the repeating defects is equal to any of the following:

•97 mm (3.82 in.)

•47 mm (1.85 in.)

•38 mm (1.5 in.)

Does the distance between the repeating defects match any of the

measurements?

Go to step 2. Take note of the

distance, and then

contact customer

support.

Troubleshooting 114

Action Yes No

Step 2

aReplace the imaging unit.

bPrint the document.

Do the repeating defects appear?

Contact customer

support.

The problem is

solved.

Solid black pages

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Is the printer printing solid black pages?

Go to step 2. The problem is

solved.

Step 2

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Is the printer printing solid black pages?

Go to step 3. The problem is

solved.

Troubleshooting 115

Action Yes No

Step 3

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bRemove any packing material that is stuck on the imaging unit.

Note: Make sure to remove any obstruction between the

charge roller and photoconductor drum.

cInsert the imaging unit.

dPrint the document.

Is the printer printing solid black pages?

Go to step 4. The problem is

solved.

Step 4

Check the imaging unit for signs of damage.

Is the imaging unit free from damage?

Contact customer

support.

Go to step 5.

Step 5

aReplace the imaging unit.

bPrint the document.

Is the printer printing solid black pages?

Contact customer

support.

The problem is

solved.

Text or images cut o

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshooting 116

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Are text or images cut o?

Go to step 2. The problem is

solved.

Step 2

aRemove, and then insert the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Are text or images cut o?

Go to step 3. The problem is

solved.

Step 3

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bRemove any packing material that is stuck on the imaging unit.

Note: Make sure to remove any obstruction between the

charge roller and photoconductor drum.

cInsert the imaging unit.

dPrint the document.

Are text or images cut o?

Go to step 4. The problem is

solved.

Step 4

aReplace the imaging unit.

bPrint the document.

Are text or images cut o?

Contact customer

support.

The problem is

solved.

Troubleshooting 117

Toner easily rubs o

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Does the toner easily rub o?

Go to step 2. The problem is

solved.

Step 2

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel.

bPrint the document.

Does the toner easily rub o?

Contact customer

support.

The problem is

solved.

Vertical dark bands

Troubleshooting 118

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical dark bands appear on prints?

Go to step 2. The problem is

solved.

Step 2

aRemove the toner cartridge, and then remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bInsert the imaging unit, and then insert the cartridge.

cPrint the document.

Do vertical dark bands appear on prints?

Go to step 3. The problem is

solved.

Step 3

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bRemove any packing material that is stuck on the imaging unit.

Note: Make sure to remove any obstruction between the

charge roller and photoconductor drum.

cInsert the imaging unit.

dPrint the document.

Do vertical dark bands appear on prints?

Go to step 4. The problem is

solved.

Troubleshooting 119

Action Yes No

Step 4

aCheck if a bright light enters the right side of the printer, and

move the printer if necessary.

bPrint the document.

Do vertical dark bands appear on prints?

Contact customer

support.

The problem is

solved.

Vertical dark lines or streaks

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical dark lines or streaks appear on prints?

Go to step 2. The problem is

solved.

Step 2

aRemove, and then reinstall the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light can cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bPrint the document.

Do vertical dark lines or streaks appear on prints?

Go to step 3. The problem is

solved.

Troubleshooting 120

Action Yes No

Step 3

aReplace the imaging unit.

bPrint the document.

Do vertical dark lines or streaks appear on prints?

Contact customer

support.

The problem is

solved.

Vertical dark streaks with print missing

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

Step 1

aRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit

to direct light for more than 10 minutes. Extended exposure

to light may cause print quality problems.

Warning—Potential Damage: Do not touch the

photoconductor drum under the imaging unit. Doing so may

aect the quality of future print jobs.

bRemove any packing material that is stuck on the imaging unit.

Note: Make sure to remove any obstruction between the

charge roller and photoconductor drum.

cInsert the imaging unit.

dPrint the document.

Do vertical dark streaks with missing images appear on prints?

Go to step 2. The problem is

solved.

Troubleshooting 121

Action Yes No

Step 2

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the toner cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical dark streaks with missing images appear on prints?

Contact customer

support.

The problem is

solved.

Vertical light bands

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Action Yes No

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical light bands appear on prints?

Contact customer

support.

The problem is

solved.

Vertical white lines

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to

Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to

navigate through the settings.

Troubleshooting 122

Action Yes No

Step 1

aCheck if the printer is using a genuine and supported Lexmark

toner cartridge.

Note: If the cartridge is not supported, then install a

supported one.

bPrint the document.

Do vertical white lines appear on prints?

Go to step 2. The problem is

solved.

Step 2

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded.

•You can also change the setting on the printer control

panel.

bPrint the document.

Do vertical white lines appear on prints?

Contact customer

support.

The problem is

solved.

Slow printing

Action Yes No

Step 1

aMake sure that the printer is not in Eco‑Mode and Quiet Mode.

bPrint the document.

Is the printer still printing slow?

Go to step 2. The problem is

solved.

Step 2

aDepending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

•Make sure that the setting matches the paper loaded in

the tray.

•You can also change the setting from the Paper menu on

the printer control panel.

bPrint the document.

Is the printer still printing slow?

Go to step 3. The problem is

solved.

Troubleshooting 123

Action Yes No

Step 3

aReduce the number of pages to print.

bPrint the document.

Is the printer still printing slow?

Go to step 4. The problem is

solved.

Step 4

aConnect the printer cable securely to the printer and the

computer, print server, option, or other network device.

bPrint the document.

Is the printer still printing slow?

Go to step 5. The problem is

solved.

Step 5

aFrom the Quality menu on the control panel, set Print

Resolution to 600 dpi.

bPrint the document.

Is the printer still printing slow?

Go to step 6. The problem is

solved.

Step 6

aMake sure that the printer is not overheating.

Notes:

•Allow the printer to cool down after a very long print job.

•Observe the recommended ambient temperature for the

printer. For more information, see “Selecting a location

for the printer” on page 9.

bPrint the document.

Is the printer still printing slow?

Go to step 7. The problem is

solved.

Step 7

aAdd more printer memory.

bPrint the document.

Is the printer still printing slow?

Contact customer

support.

The problem is

solved.

Print jobs do not print

Action Yes No

Step 1

aFrom the document you are trying to print, open the Print

dialog, and then check if you have selected the correct printer.

bPrint the document.

Is the document printed?

The problem is

solved.

Go to step 2.

Troubleshooting 124

Action Yes No

Step 2

aCheck if the printer is on.

bResolve any error messages that appear on the display.

cPrint the document.

Is the document printed?

The problem is

solved.

Go to step 3.

Step 3

aCheck if the ports are working and if the cables are securely

connected to the computer and the printer.

For more information, see the setup documentation that came

with the printer.

bPrint the document.

Is the document printed?

The problem is

solved.

Go to step 4.

Step 4

aTurn o the printer, wait for about 10 seconds, and then turn on

the printer.

bPrint the document.

Is the document printed?

The problem is

solved.

Go to step 5.

Step 5

aRemove, and then reinstall the print driver.

bPrint the document.

Is the document printed?

The problem is

solved.

Contact customer

support.

The printer is not responding

Action Yes No

Step 1

Check if the power cord is connected to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or

electrical shock, connect the power cord to an appropriately

rated and properly grounded electrical outlet that is near the

product and easily accessible.

Is the printer responding?

The problem is

solved.

Go to step 2.

Step 2

Check if the electrical outlet is turned o by a switch or breaker.

Is the electrical outlet turned o by a switch or breaker?

Turn on the switch or

reset the breaker.

Go to step 3.

Troubleshooting 125

Action Yes No

Step 3

Check if the printer is on.

Is the printer on?

Go to step 4. Turn on the printer.

Step 4

Check if the printer is in Sleep or Hibernate mode.

Is the printer in Sleep or Hibernate mode?

Press the power

button to wake the

printer.

Go to step 5.

Step 5

Check if the cables connecting the printer and the computer are

inserted to the correct ports.

Are the cables inserted to the correct ports?

Go to step 6. Insert the cables to

the correct ports.

Step 6

Turn o the printer, install the hardware options, and then turn on

the printer.

For more information, see the documentation that came with the

option.

Is the printer responding?

The problem is

solved.

Go to step 7.

Step 7

Install the correct print driver.

Is the printer responding?

The problem is

solved.

Go to step 8.

Step 8

Turn o the printer, wait for about 10 seconds, and then turn on the

printer.

Is the printer responding?

The problem is

solved.

Contact customer

support.

Adjusting toner darkness

1From the control panel, navigate to:

> Settings > > Print > > Quality > > Toner Darkness >

2Adjust the setting.

3Apply the changes.

Troubleshooting 126

Job prints from the wrong tray or on the wrong paper

Action Yes No

Step 1

aCheck if you are printing on the correct paper.

bPrint the document.

Is the document printed on the correct paper?

Go to step 2. Load the correct

paper size and paper

type.

Step 2

aDepending on your operating system, specify the paper size

and paper type from the Printing Preferences or Print dialog.

Note: You can also change the settings on the printer control

panel. Navigate to:

> Settings > > Paper > > Tray Conﬁguration >

> Paper Size/Type >

bMake sure that the settings match the paper loaded.

cPrint the document.

Is the document printed on the correct paper?

The problem is

solved.

Go to step 3.

Step 3

aCheck if the trays are linked.

For more information, see “Linking trays” on page 17.

bPrint the document.

Is the document printed from the correct tray?

The problem is

solved.

Contact customer

support.

Contacting customer support

Before contacting customer support, make sure to have the following information:

•Printer problem

•Error message

•Printer model type and serial number

Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,

support documentation, drivers, and other downloads.

Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries

or regions, go to http://support.lexmark.com.

Troubleshooting 127

Upgrading and migrating

Hardware

Available internal options

•Flash memory

•Font cards

•Firmware cards

–Forms and Bar Code

–IPDS

–PRESCRIBE

•Local interface card

–Thin Parallel

•Internal print server

–MarknetTM N8370 802.11 a/b/g/n/ac Wireless Print Server

Accessing the controller board

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Using a ﬂat-head screwdriver, open the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any controller board components or

connectors.

Upgrading and migrating 128

4Close the access cover.

5Connect the power cord to the printer, and then to the electrical outlet.

6Turn on the printer.

Installing a memory card

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Open the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any controller board components or

connectors.

Upgrading and migrating 129

4Unpack the memory card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card.

5Insert the memory card until it clicks into place.

6Close the controller board access cover.

7Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

8Turn on the printer.

Upgrading and migrating 130

Installing an optional card

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Open the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any components or connectors.

4Unpack the optional card.

Warning—Potential Damage: Do not touch the connection points along the edge of the card.

Upgrading and migrating 131

5Push the card ﬁrmly into place.

Note: The entire length of the connector on the card must touch and be ﬂush against the controller

board.

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the

controller board.

6Close the access cover.

7Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

8Turn on the printer.

Installing optional trays

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1Turn o the printer.

2Unplug the power cord from the electrical outlet, and then from the printer.

3Unpack the optional tray, and then remove all packing material.

Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do

not try to lift the printer and trays at the same time.

4Align the printer with the optional tray, and then lower the printer until it clicks into place.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires

two or more trained personnel to lift it safely.

Upgrading and migrating 132

5Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

6Turn on the printer.

Add the tray in the print driver to make it available for print jobs. For more information, see “Adding available

options in the print driver” on page 134.

Software

Installing the printer software

1Obtain a copy of the software installer package.

•From the software CD that came with your printer.

•Go to http://support.lexmark.com, and then select your printer and operating system.

2Run the installer, and then follow the instructions on the computer screen.

3For Macintosh users, add the printer.

Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.

Upgrading and migrating 133

Adding available options in the print driver

For Windows users

1Open the printers folder.

2Select the printer you want to update, and then do either of the following:

•For Windows 7 or later, select Printer properties.

•For earlier versions, select Properties.

3Navigate to the Conﬁguration tab, and then select Update Now ‑ Ask Printer.

4Apply the changes.

For Macintosh users

1From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.

2Navigate to the list of hardware options, and then add any installed options.

3Apply the changes.

Firmware

Exporting or importing a conﬁguration ﬁle

You can export the conﬁguration settings of your printer into a text ﬁle, and then import the ﬁle to apply the

settings to other printers.

1Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the web page correctly.

2Export or import a conﬁguration ﬁle for one or multiple applications.

For one application

aFrom the Embedded Web Server, click Apps > the application that you want > Conﬁgure.

bClick Export or Import.

For multiple applications

aFrom the Embedded Web Server, click Export Conﬁguration or Import Conﬁguration.

bFollow the instructions on the screen.

Updating ﬁrmware

Some applications require a minimum device ﬁrmware level to operate correctly.

Upgrading and migrating 134

For more information on updating the device ﬁrmware, contact your Lexmark representative.

1From the Embedded Web Server, click Settings > Device > Update Firmware.

2Browse to locate the required ﬂash ﬁle.

3Apply the changes.

Upgrading and migrating 135

Notices

Product information

Product name:

Lexmark B2546dn, Lexmark B2546dw; Lexmark B2650dn, Lexmark B2650dw; Lexmark M1246, Lexmark

MS521dn, Lexmark MS621dn printers

Machine type:

4600

Model(s):

630, 638, 690, 830, 838

Edition notice

September 2018

The following paragraph does not apply to any country where such provisions are inconsistent with local

law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY

KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of

express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made

to the information herein; these changes will be incorporated in later editions. Improvements or changes in the

products or the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to

make these available in all countries in which it operates. Any reference to a product, program, or service is

not intended to state or imply that only that product, program, or service may be used. Any functionally

equivalent product, program, or service that does not infringe any existing intellectual property right may be

used instead. Evaluation and veriﬁcation of operation in conjunction with other products, programs, or services,

except those expressly designated by the manufacturer, are the user’s responsibility.

For Lexmark technical support, visit http://support.lexmark.com.

For information on supplies and downloads, visit www.lexmark.com.

GOVERNMENT END USERS

The Software Program and any related documentation are "Commercial Items," as that term is deﬁned in 48

C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are

used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.

227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software

Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only

those rights as are granted to all other end users pursuant to the terms and conditions herein.

Notices 136

Trademarks

Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the

United States and/or other countries.

Google Cloud Print and Google Chrome are trademarks of Google Inc. Android and Google Play are trademarks

of Google LLC.

Macintosh, Mac, App Store, and Safari are trademarks of Apple Inc. AirPrint and the AirPrint logo are trademarks

of Apple, Inc.

Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of the Microsoft group

of companies in the United States and other countries.

Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria

Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.

PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s

designation of a set of printer commands (language) and functions included in its printer products. This printer

is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used

in various application programs, and that the printer emulates the functions corresponding to the commands.

PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.

All other trademarks are the property of their respective owners.

Licensing notices

All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the

installation software CD.

Noise emission levels

The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO

9296.

Note: Some modes may not apply to your product.

1-meter average sound pressure, dBA

Printing One-sided: 56 (All models; Two-sided:

55 (B2546, M1246, MS521), 56

(B2650, MS621)

Scanning N/A

Copying N/A

Ready 14

Values are subject to change. See www.lexmark.com for current values.

Notices 137

Waste from Electrical and Electronic Equipment (WEEE) directive

The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the

European Union. We encourage the recycling of our products.

If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your

local sales oce phone number.

India E-Waste notice

This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of

lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in

concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in

Schedule II of the Rules.

Product disposal

Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local

authorities for disposal and recycling options.

Static sensitivity notice

This symbol identiﬁes static-sensitive parts. Do not touch the areas near these symbols without ﬁrst touching

a metal surface in an area away from the symbol.

Notices 138

To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper

jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior

areas of the printer even if the symbol is not present.

ENERGY STAR

Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to

comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped

by Lexmark.

Temperature information

Ambient operating temperature 10 to 32°C (50 to 90°F)

Shipping temperature -40 to 43.3°C (-40 to 110°F)

Storage temperature and relative humidity 0 to 40°C (32 to 104°F)

8 to 80% RH

Laser notice

The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for

Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements

of IEC 60825-1: 2014.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) AlGaInP

laser that is nominally 15 milliwatts operating in the wavelength region of 650–670 nanometers and enclosed

in a non-serviceable printhead assembly. The laser system and printer are designed so there is never any human

access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service

conditions.

Power consumption

Product power consumption

The following table documents the power consumption characteristics of the product.

Note: Some modes may not apply to your product.

Notices 139

Mode Description Power consumption (Watts)

Printing The product is generating hard‑copy output from electronic

inputs.

One-sided: 620 (B2546, M1246, MS521),

670 (B2650, MS621); Two-sided: 370 (All

models)

Copy The product is generating hard‑copy output from hard‑copy

original documents.

N/A

Scan The product is scanning hard‑copy documents. N/A

Ready The product is waiting for a print job. 8 (B2546, M1246, MS521), 9.5 (B2650,

MS621)

Sleep Mode The product is in a high‑level energy‑saving mode. 2 (B2546, M1246, MS521), 2.2 (B2650,

MS621)

Hibernate The product is in a low‑level energy‑saving mode. 0.1 W

O The product is plugged into an electrical outlet, but the

power switch is turned o.

0.1 W

The power consumption levels listed in the previous table represent time-averaged measurements.

Instantaneous power draws may be substantially higher than the average.

Values are subject to change. See www.lexmark.com for current values.

Sleep Mode

This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by

lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged

after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout.

Factory default Sleep Mode Timeout for this product (in minutes): 15

By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.

Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response

time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more

energy.

Hibernate Mode

This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in

Hibernate Mode, all other systems and devices are powered down safely.

The Hibernate mode can be entered in any of the following methods:

•Using the Hibernate Timeout

•Using the Schedule Power modes

Factory default Hibernate Timeout for this product in all countries or regions 3 days

The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed

between one hour and one month.

Notices 140

O mode

If this product has an o mode which still consumes a small amount of power, then to completely stop product

power consumption, disconnect the power supply cord from the electrical outlet.

Total energy usage

It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are

provided in power units of Watts, the power consumption should be multiplied by the time the product spends

in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's

energy usage.

Regulatory notices for wireless products

This section contains regulatory information that applies only to wireless models.

If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com.

Modular component notice

Wireless models contain one of the following modular components:

Lexmark Regulatory Type/Model Number LEX-M07-001; FCC ID:IYLLEXM07001; Industry Canada IC:2376A-

LEXM07001

Lexmark Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC:2376A-LEXM08001

To determine which modular components are installed in your particular product, refer to the labeling on your

actual product.

Exposure to radio frequency radiation

The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other

regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and

any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.

Industry Canada (Canada)

This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following

two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,

including interference that may cause undesired operation of the device.

Industrie Canada (Canada)

Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est

soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter

toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.

Notices 141

Federal Communications Commission (FCC) compliance information

statement

This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part

15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference received, including interference that may cause

undesired operation.

The FCC Class B limits are designed to provide reasonable protection against harmful interference when the

equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference

by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

•Consult your point of purchase or service representative for additional suggestions.

The manufacturer is not responsible for radio or television interference caused by using other than

recommended cables or by unauthorized changes or modiﬁcations to this equipment. Unauthorized changes

or modiﬁcations could void the user's authority to operate this equipment.

Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing

device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach

or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a

violation of FCC regulations.

Any questions regarding this compliance information statement should be directed to:

Director of Lexmark Technology & Services

Lexmark International, Inc.

740 West New Circle Road

Lexington, KY 40550

Telephone: (859) 232–3000

E-mail: regulatory@lexmark.com

Industry Canada compliance statement

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment

Standard ICES-003.

Avis de conformité aux normes de l’industrie du Canada

Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux

équipements pouvant causer des interférences NMB-003.

Notices 142

日本の VCCI 規定

製品にこのマークが表示されている場合、次の要件を満たしています。

この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この

装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。

取扱説明書に従って正しい取り扱いをしてください。

VCCI-B

European Community (EC) directives conformity

This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,

2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States

relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage

limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances

in electrical and electronic equipment.

The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,

40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön

fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the

Directives is available upon request from the Authorized Representative or may be obtained at

www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.

This product satisﬁes the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1 or

EN 62368-1.

European Community (EC) directives conformity

This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the

approximation and harmonization of the laws of the Member States relating to radio equipment.

The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,

40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön

fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the

Directives is available upon request from the Authorized Representative or may be obtained at

www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.

Compliance is indicated by the CE marking:

Notices 143

EU statement of radio transmitter operational frequency bands and maximum RF power

This radio product transmits in the 2.4GHz (2.412–2.472GHz) band in the EU. The maximum transmitter EIRP

power output, including antenna gain, is ≤ 20dBm.

STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,

LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER

PRINTERS

Lexmark International, Inc., Lexington, KY

This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the

country-speciﬁc warranty information that came with your product.

This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,

from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”

Limited warranty

Lexmark warrants that this product:

—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts

—Is, during normal use, free from defects in material and workmanship

If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for

repair or replacement (at Lexmark's option).

If this product is a feature or option, this statement applies only when that feature or option is used with the

product for which it was intended. To obtain warranty service, you may be required to present the feature or

option with the product.

If you transfer this product to another user, warranty service under the terms of this statement is available to

that user for the remainder of the warranty period. You should transfer proof of original purchase and this

statement to that user.

Limited warranty service

The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12

months later provided that the warranty period for any supplies and for any maintenance items included with

the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser

Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is

available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”

message for such item.

To obtain warranty service you may be required to present proof of original purchase. You may be required to

deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark

designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the

Lexmark designated location.

When warranty service involves the exchange of a product or part, the item replaced becomes the property of

the Remarketer or Lexmark. The replacement may be a new or repaired item.

Notices 144

The replacement item assumes the remaining warranty period of the original product.

Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a

repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal

obligations, restrictions, liens, and encumbrances.

As part of your warranty service and/or replacement, Lexmark may update the ﬁrmware in your printer to the

latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized

products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized

use of genuine Lexmark products will not be impacted.

Before you present this product for warranty service, remove all print cartridges, programs, data, and removable

storage media (unless directed otherwise by Lexmark).

For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area

contact Lexmark on the World Wide Web.

Remote technical support is provided for this product throughout its warranty period. For products no longer

covered by a Lexmark warranty, technical support may not be available or only be available for a fee.

Extent of limited warranty

Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of

prints produced by any product.

Warranty service does not include repair of failures caused by:

—Modiﬁcation or unauthorized attachments

—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance

—Unsuitable physical or operating environment

—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer

—Operation of a product beyond the limit of its duty cycle

—Use of printing media outside of Lexmark speciﬁcations

—Refurbishment, repair, reﬁlling or remanufacture by a third party of products, supplies or parts

—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark

TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS

OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS

OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND

SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW

ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL

APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT

TO CHANGE AT ANY TIME WITHOUT NOTICE.

Limitation of liability

Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance

or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover

actual damages up to the limit set forth in the following paragraph.

Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the

product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or

Notices 145

damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL

LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER

ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the

possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.

This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's

and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers

are intended beneﬁciaries of this limitation.

Additional rights

Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or

limitation of incidental or consequential damages, so the limitations or exclusions contained above may not

apply to you.

This limited warranty gives you speciﬁc legal rights. You may also have other rights that vary from state to state.

Notices 146

Index

About this Printer menu 33

accessing the controller

board 128

adding hardware options

print driver 134

adding internal options

print driver 134

adjusting toner darkness 126

AirPrint

using 22

attaching cables 11

avoiding paper jams 84

blank pages 100

cannot open Embedded Web

Server 94

checking the printer

connectivity 96

checking the status of parts and

supplies 66

cleaning

exterior of the printer 66

interior of the printer 66

cleaning the printer 66

clearing jam

in door A 86

conﬁguring supply

notiﬁcations 69

conﬁguring Universal paper

settings 14

connecting the printer

to a wireless network 64

connecting to a wireless network

using PIN method 64

using Push Button method 64

conserving supplies 82

contacting customer support 127

control panel

buttons 12

indicator light 12

using 12

controller board

accessing 128

crooked print 113

customer support

contacting 127

deactivating the Wi‑Fi

network 65

directory list

printing 24

documents, printing

from a computer 21

from a mobile device 21

dots on print 111

Eco‑Mode

conﬁguring 81

emission

notices 137, 141, 142, 143

enabling the USB port 95

environmental settings 81

erasing printer memory 62, 63

Ethernet port 11

exporting a conﬁguration ﬁle

using the Embedded Web

Server 134

exporting compressed logs 33

exporting conﬁguration ﬁle 33

FCC notices 141

ﬁnding more information about

the printer 8

ﬁrmware

update 134

ﬂash drive

printing from 22

folder paper 104

font sample list

printing 24

Google Cloud Print

using 21

hardware options

trays 132

hardware options, adding

print driver 134

Hibernate mode

conﬁguring 81

HTTP/FTP Settings menu 52

identifying jam locations 85

imaging unit

ordering 68

replacing 72

importing a conﬁguration ﬁle

using the Embedded Web

Server 134

indicator light

understanding the status 13

installing a memory card 129

installing an optional card 131

installing the printer software 133

internal options

ﬁrmware cards 128

ﬂash memory 128

font cards 128

installing 131

internal print server 128

local interface card 128

memory card 129

internal options, adding

print driver 134

jams

avoiding 84

jams, clearing

in the duplex unit 91

in the multipurpose feeder 92

in the standard bin 90

trays 92

Lexmark Mobile Print

using 21

linking trays 17

Index 147

multipurpose feeder 16

loading envelopes

in the multipurpose feeder 16

loading trays 14

locating paper jams 85

locating the security slot 62

maintenance kit

ordering 69

memory card

installing 129

802.1x 50

Conﬁdential Print Setup 58

Conﬁg Menu 30

Device 60

Erase Temporary Data Files 59

Ethernet 45

Flash Drive Print 55

Google Cloud Print 54

Help 61

HTML 39

HTTP/FTP Settings 52

Image 40

Information Sent to Lexmark 30

IPSec 50

Job Accounting 36

Layout 33

LPD Conﬁguration 51

Media Types 42

Menu Settings Page 60

Miscellaneous 60

Mobile Services

Management 59

Network 61

Network Overview 42

Notiﬁcations 27

Out of Service Erase 32

PCL 38

PDF 37

PostScript 37

Power Management 29

Preferences 26

Print 60

Quality 35

Remote Operator Panel 27

Restore Factory Defaults 29

Security Audit Log 56

Setup 34

SNMP 49

Solutions LDAP Settings 59

TCP/IP 47

ThinPrint 53

Tray Conﬁguration 40

Troubleshooting 61

Universal Setup 41

USB 53

Visible Home Screen Icons 32

Wi‑Fi Direct 54

XPS 37

menu map 25

Menu Settings Page

printing 61

menus

About this Printer 33

Wireless 43

mobile device

printing from 21, 22

Mopria Print Service

using 21

mottled print 111

moving the printer 9, 80

multipurpose feeder

loading 16

noise emission levels 137

Non‑Lexmark supply 96

non‑volatile memory 63

erasing 62

notices 137, 138, 139, 140, 141,

142, 143

optional card

installing 131

ordering

imaging unit 68

toner cartridge 67

ordering supplies

maintenance kit 69

paper jam in door A 86

paper jam in the duplex unit 91

paper jam in the multipurpose

feeder 92

paper jam in the rear door 89

paper jam in trays 92

paper jam, clearing

in the duplex unit 91

in the multipurpose feeder 92

in the rear door 89

trays 92

paper jams

avoiding 84

paper jams, clearing

in the standard bin 90

personal identiﬁcation number

method 64

pick roller assembly

replacing 76

pick tires

replacing 74

power button light

understanding the status 13

power cord socket 11

power save modes

conﬁguring 81

print driver

hardware options, adding 134

print jobs not printed 124

Print Quality Test Pages 61

print quality troubleshooting

blank or white pages 100

crooked or skewed print 113

dark print 102

ﬁne lines are not printed

correctly 103

folded or wrinkled paper 104

gray background on prints 105

horizontal light bands 107

light print 109

mottled print and dots 111

paper curl 112

repeating defects 114

solid black pages 115

text or images cut o 116

toner easily rubs o 118

vertical dark bands 118

vertical dark lines or

streaks 120

vertical dark streaks with print

missing 121

vertical light bands 122

vertical white lines 122

print troubleshooting

collated printing does not

work 98

envelope seals when

printing 97

Index 148

incorrect margins 108

jammed pages are not

reprinted 100

job prints from the wrong

tray 127

job prints on the wrong

paper 127

paper frequently jams 99

print jobs do not print 124

slow printing 123

tray linking does not work 99

unable to read ﬂash drive 95

printer

minimum clearances 9

selecting a location 9

shipping 81

printer conﬁgurations 11

printer hard disk memory 63

printer information

ﬁnding 8

printer is not responding 125

printer menus 25, 33

printer messages

Non‑Lexmark supply 96

Replace cartridge, printer region

mismatch 96

printer parts

checking the status 66

printer ports 11

printer settings

restoring to factory defaults 63

printer software, installing 133

printer status 13

printing

directory list 24

font sample list 24

from a computer 21

from a ﬂash drive 22

from a mobile device 21, 22

Menu Settings Page 61

printing a directory list 24

printing a font sample list 24

printing a network setup

page 96

printing from a computer 21

printing from a ﬂash drive 22

Push Button method 64

recycling

Lexmark packaging 82

Lexmark products 82

toner cartridges 83

removing paper jam

in door A 86

Replace cartridge, printer region

mismatch 96

replacing supplies

imaging unit 72

toner cartridge 70

replacing the pick roller

assembly 76

replacing the pick tires 74

reprinting jammed pages 100

resetting

supply usage counters 96

resetting the supply usage

counters 96

Restore Factory Defaults

menu 29

restoring factory default

printer settings 63

safety information 5, 6, 7

securing printer memory 63

security slot

locating 62

selecting a location for the

printer 9

setting the card stock size 14

setting the envelope size 14

setting the label size 14

shipping the printer 81

skewed print 113

Sleep mode

conﬁguring 81

specialty media

setting the paper size 14

setting the paper type 14

statement of volatility 63

supplies

checking the status 66

conserving 82

supplies, ordering

toner cartridge 67

supply notiﬁcations

conﬁguring 69

supply usage counters

resetting 96

supported ﬁle types 23

supported ﬂash drives 23

supported paper sizes 18

supported paper types 19

supported paper weights 20

toner cartridge

ordering 67

replacing 70

toner cartridges

recycling 83

toner darkness

adjusting 126

trays

installing 132

loading 14

troubleshooting

cannot open Embedded Web

Server 94

printer is not responding 125

troubleshooting, print

collated printing does not

work 98

envelope seals when

printing 97

incorrect margins 108

jammed pages are not

reprinted 100

job prints from the wrong

tray 127

job prints on the wrong

paper 127

paper frequently jams 99

print jobs do not print 124

slow printing 123

tray linking does not work 99

troubleshooting, print quality

blank or white pages 100

crooked or skewed print 113

dark print 102

ﬁne lines are not printed

correctly 103

folded or wrinkled paper 104

gray background on prints 105

horizontal light bands 107

light print 109

mottled print and dots 111

paper curl 112

repeating defects 114

solid black pages 115

text or images cut o 116

toner easily rubs o 118

vertical dark bands 118

vertical dark lines or

streaks 120

Index 149

vertical dark streaks with print

missing 121

vertical light bands 122

vertical white lines 122

unable to read ﬂash drive

troubleshooting, print 95

Universal paper settings

conﬁguring 14

unlinking trays 17

updating ﬁrmware

ﬂash ﬁle 134

USB port

enabling 95

USB printer port 11

using

genuine Lexmark parts 66

genuine Lexmark supplies 66

vertical dark lines on prints 120

vertical streaks on prints 120

volatile memory 63

erasing 62

white lines 122

white pages 100

Wireless menu 43

wireless network

connecting the printer to 64

deactivating 65

Wi‑Fi Protected Setup 64

wireless networking 64

Wi‑Fi network

deactivating 65

Wi‑Fi Protected Setup

wireless network 64

wrinkled paper 104

Index 150

Table of Contents

Lexmark MS521dn User Manual

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