Table of Contents
- Contents
- Safety information
- Learning about the printer
- Additional printer setup
- Installing internal options
- Installing hardware options
- Attaching cables
- Setting up the printer software
- Networking
- Preparing to set up the printer on an Ethernet network
- Preparing to set up the printer on a wireless network
- Connecting the printer using the Wireless Setup Wizard
- Connecting the printer to a wireless network using Wi-Fi Protected Setup
- Connecting the printer to a wireless network using the Embedded Web Server
- Setting up serial printing (Windows only)
- Verifying printer setup
- Loading paper and specialty media
- Paper and specialty media guide
- Printing
- Understanding the printer menus
- Saving money and the environment
- Securing the printer
- Maintaining the printer
- Managing the printer
- Clearing jams
- Avoiding jams
- Identifying jam locations
- Paper jam in the front door
- Paper jam in the rear door
- Paper jam in the standard bin
- Paper jam in the duplex unit
- Paper jam in trays
- Paper jam in the multipurpose feeder
- Paper jam in the staple finisher
- Staple jam in the finisher
- Paper jam in the output expander
- Paper jam in the mailbox
- Troubleshooting
- Understanding the printer messages
- Cartridge, imaging unit mismatch [41.xy]
- Change [paper source] to [custom string] load [orientation]
- Change [paper source] to [custom type name] load [orientation]
- Change [paper source] to [paper size] load [orientation]
- Change [paper source] to [paper type] [paper size] load [orientation]
- Check tray [x] connection
- Close door or insert cartridge
- Close finisher rear door
- Close rear door
- Complex page, some data may not have printed [39]
- Configuration change, some held jobs were not restored [57]
- Defective flash detected [51]
- Disk full [62]
- Disk must be formatted for use in this device
- Disk near full. Securely clearing disk space.
- Empty the hole punch box
- Error reading USB drive. Remove USB.
- Error reading USB hub. Remove hub.
- Imaging unit low [84.xy]
- Imaging unit nearly low [84.xy]
- Imaging unit very low, [x] estimated pages remain [84.xy]
- Incompatible output bin [x] [59]
- Incompatible tray [x] [59]
- Incorrect paper size, open [paper source] [34]
- Insert hole punch box
- Insert staple cartridge
- Insert Tray [x]
- Install bin [x]
- Install Tray [x]
- Insufficient memory for Flash Memory Defragment operation [37]
- Insufficient memory, some Held Jobs were deleted [37]
- Insufficient memory, some held jobs will not be restored [37]
- Insufficient memory to collate job [37]
- Insufficient memory to support Resource Save feature [35]
- Load [paper source] with [custom string] [orientation]
- Load [paper source] with [custom type name] [orientation]
- Load [paper source] with [paper size] [orientation]
- Load [paper source] with [paper type] [paper size] [orientation]
- Load multipurpose feeder with [custom string] [orientation]
- Load multipurpose feeder with [custom type name] [orientation]
- Load multipurpose feeder with [paper size] [orientation]
- Load multipurpose feeder with [paper type] [paper size] [orientation]
- Load staples
- Maintenance kit low [80.xy]
- Maintenance kit nearly low [80.xy]
- Maintenance kit very low, [x] estimated pages remain [80.xy]
- Memory full [38]
- Misfeed cleared, extra sheets in output bin [24y.xx]
- Network [x] software error [54]
- Non-Lexmark [supply type], see User’s Guide [33.xy]
- Not enough free space in flash memory for resources [52]
- Paper changes needed
- Parallel port [x] disabled [56]
- Printer had to restart. Last job may be incomplete.
- Reattach bin [x]
- Reattach bins [x] – [y]
- Reinstall missing or unresponsive cartridge [31.xy]
- Reinstall missing or unresponsive imaging unit [31.xy]
- Remove defective disk [61]
- Remove packaging material, [area name]
- Remove paper from all bins
- Remove paper from bin [x]
- Remove paper from [linked set bin name]
- Remove paper from standard output bin
- Replace cartridge, printer region mismatch [42.xy]
- Replace defective imaging unit [31.xy]
- Replace imaging unit, 0 estimated pages remain [84.xy]
- Replace maintenance kit, recommended life exceeded [80.xyz]
- Replace maintenance kit to resume printing [80.xy]
- Replace missing cartridge [31.xy]
- Replace missing fuser [31.xyz]
- Replace missing imaging unit [31.xy]
- Replace roller kit [81.xx]
- Replace unsupported cartridge [32.xy]
- Replace unsupported imaging unit [32.xy]
- Replace wiper
- Restore held jobs?
- Serial port [x] disabled [56]
- Some held jobs were not restored
- Standard network software error [54]
- Standard USB port disabled [56]
- Supply needed to complete job
- The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.
- Too many bins attached [58]
- Too many disks installed [58]
- Too many flash options installed [58]
- Too many trays attached [58]
- Tray [x] paper size unsupported
- Unformatted flash detected [53]
- Unsupported disk
- Unsupported option in slot [x] [55]
- USB port [x] disabled [56]
- Solving printer problems
- Solving print problems
- Printing problems
- Confidential and other held documents do not print
- Error message about reading the flash drive appears
- Incorrect characters print
- Job prints from the wrong tray or on the wrong paper
- Large jobs do not collate
- Multiple-language PDF files do not print
- Print job takes longer than expected
- Print jobs do not print
- Printing slows down
- Tray linking does not work
- Unexpected page breaks occur
- Print quality problems
- Characters have jagged or uneven edges
- Clipped pages or images
- Compressed images appear on prints
- Gray background on prints
- Horizontal voids appear on prints
- Incorrect margins on prints
- Paper curl
- Print irregularities
- Print is too dark
- Print is too light
- Printer is printing blank pages
- Printer is printing solid black pages
- Repeating defects appear on prints
- Shadow images appear on prints
- Skewed print
- Streaked horizontal lines appear on prints
- Streaked vertical lines appear on prints
- Toner fog or background shading appears on prints
- Toner rubs off
- Toner specks appear on prints
- Transparency print quality is poor
- Uneven print density
- Vertical voids appear on prints
- Printing problems
- Embedded Web Server does not open
- Contacting customer support
- Understanding the printer messages
- Notices
- Product information
- Edition notice
- GOVERNMENT END USERS
- Trademarks
- Licensing notices
- Federal Communications Commission (FCC) compliance information statement
- Noise emission levels
- Waste from Electrical and Electronic Equipment (WEEE) directive
- India E-Waste notice
- Product disposal
- Static sensitivity notice
- ENERGY STAR
- Temperature information
- Laser notice
- Laser advisory label
- Power consumption
- 日本の VCCI 規定
- European Community (EC) directives conformity
- STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
- Patent acknowledgment
- Index
Lexmark MS710dn User Manual
Displayed below is the user manual for MS710dn by Lexmark which is a product in the Laser Printers category. This manual has pages.
Related Manuals
Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Learning about the printer...........................................................................7
Finding information about the printer.............................................................................................................7
Selecting a location for the printer..................................................................................................................8
Printer configurations......................................................................................................................................... 9
Using the printer control panel........................................................................................................................11
Understanding the colors of the Sleep button and indicator lights......................................................12
Additional printer setup..............................................................................13
Installing internal options................................................................................................................................. 13
Installing hardware options............................................................................................................................ 30
Attaching cables................................................................................................................................................ 34
Setting up the printer software......................................................................................................................36
Networking..........................................................................................................................................................37
Verifying printer setup.......................................................................................................................................41
Loading paper and specialty media......................................................... 42
Setting the paper size and type.................................................................................................................... 42
Configuring Universal paper settings.......................................................................................................... 42
Loading the 250‑ or 550‑sheet tray.............................................................................................................42
Loading the 2100‑sheet tray.......................................................................................................................... 49
Loading the multipurpose feeder................................................................................................................. 55
Linking and unlinking trays.............................................................................................................................60
Paper and specialty media guide............................................................. 62
Using specialty media......................................................................................................................................62
Paper guidelines................................................................................................................................................63
Supported paper sizes, types, and weights...............................................................................................66
Printing..........................................................................................................71
Printing a document...........................................................................................................................................71
Printing from a flash drive................................................................................................................................72
Printing from a mobile device.........................................................................................................................74
Contents 2
Printing confidential and other held jobs.................................................................................................... 74
Printing information pages..............................................................................................................................76
Canceling a print job.........................................................................................................................................76
Understanding the printer menus............................................................ 77
Menus list............................................................................................................................................................. 77
Paper menu.........................................................................................................................................................78
Reports menu..................................................................................................................................................... 88
Network/Ports menu.........................................................................................................................................89
Security menu...................................................................................................................................................102
Settings menu...................................................................................................................................................105
Help menu......................................................................................................................................................... 123
Saving money and the environment...................................................... 125
Saving paper and toner..................................................................................................................................125
Saving energy...................................................................................................................................................125
Recycling............................................................................................................................................................128
Securing the printer..................................................................................130
Using the security lock feature.................................................................................................................... 130
Statement of Volatility.....................................................................................................................................130
Erasing volatile memory..................................................................................................................................131
Erasing non‑volatile memory......................................................................................................................... 131
Erasing printer hard disk memory............................................................................................................... 132
Configuring printer hard disk encryption...................................................................................................132
Finding printer security information............................................................................................................ 133
Maintaining the printer.............................................................................134
Cleaning the printer.........................................................................................................................................134
Checking the status of parts and supplies................................................................................................135
Ordering supplies.............................................................................................................................................137
Storing supplies................................................................................................................................................139
Replacing supplies.......................................................................................................................................... 140
Moving the printer........................................................................................................................................... 149
Managing the printer................................................................................152
Finding advanced networking and administrator information.............................................................152
Accessing the remote control panel...........................................................................................................152
Contents 3
Modifying confidential print settings.......................................................................................................... 152
Copying printer settings to other printers................................................................................................. 153
Restoring factory default settings................................................................................................................153
Clearing jams.............................................................................................154
Avoiding jams....................................................................................................................................................154
Identifying jam locations................................................................................................................................ 156
Paper jam in the front door........................................................................................................................... 158
Paper jam in the rear door.............................................................................................................................159
Paper jam in the standard bin.......................................................................................................................162
Paper jam in the duplex unit......................................................................................................................... 162
Paper jam in trays............................................................................................................................................ 163
Paper jam in the multipurpose feeder........................................................................................................164
Paper jam in the staple finisher....................................................................................................................165
Staple jam in the finisher................................................................................................................................167
Paper jam in the output expander...............................................................................................................170
Paper jam in the mailbox.................................................................................................................................171
Troubleshooting........................................................................................ 173
Understanding the printer messages......................................................................................................... 173
Solving printer problems.................................................................................................................................191
Solving print problems.................................................................................................................................. 200
Embedded Web Server does not open.................................................................................................... 227
Contacting customer support......................................................................................................................228
Notices.......................................................................................................229
Product information........................................................................................................................................229
Edition notice................................................................................................................................................... 229
Power consumption........................................................................................................................................234
Index.......................................................................................................... 240
Contents 4
Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This equipment is not suitable for use in locations where children are likely to be present.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
Safety information 5
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If two or more optional finishers are installed, then remove the finishers individually from the printer.
Notes:
–Make sure to remove the topmost finisher first.
–To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.
•If the printer does not have a caster base but is configured with optional trays, then remove the trays.
Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into
place.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Make sure there is adequate clearance around the printer.
•Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections,
such as a power cord, a fax feature or USB cable, during a lightning storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
SAVE THESE INSTRUCTIONS.
Safety information 6
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
•Connecting the printer
•Installing the printer software
Setup documentation—The setup documentation
came with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The
guides are available at http://support.lexmark.com.
Note: These guides are also available in other
languages.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—This guide is available
at http://support.lexmark.com.
Help using the printer software Windows or Mac Help—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•The printer software is located in the printer
program folder or on the desktop, depending
on your operating system.
Learning about the printer 7
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
•Documentation
•Driver downloads
•Live chat support
•E‑mail support
•Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation
for your country or region can be found on the
support Web site or on the printed warranty that came
with your printer.
Record the following information (located on the
store receipt and at the back of the printer), and have
it ready when you contact customer support so that
they may serve you faster:
•Machine Type number
•Serial number
•Date purchased
•Store where purchased
Warranty information Warranty information varies by country or region:
•In the U.S.—See the Statement of Limited
Warranty included with this printer, or go to
http://support.lexmark.com.
•In other countries and regions—See the printed
warranty that came with this printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to
install any options, then leave enough room for them also. It is important to:
•Set up the printer near a properly grounded and easily accessible electrical outlet.
•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust.
–Away from stray staples and paper clips.
–Away from the direct airflow of air conditioners, heaters, or ventilators.
–Free from direct sunlight and humidity extremes.
•Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature -40 to 43°C (-40 to 110°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 8
1Right side 305 mm (12 in.)
2Front 508 mm (20 in.)
3Left side 305 mm (12 in.)
4Rear 305 mm (12 in.)
5Top 115 mm (4.5 in.)
Printer configurations
Basic model
1Standard bin
2Printer control panel
3Multipurpose feeder
4Standard 250‑ or 550‑sheet tray (Tray 1)
Learning about the printer 9
Fully configured model
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
The following illustration shows the maximum number of optional finishers and trays that are supported by the
printer. For more information on other configurations, visit www.lexmark.com/multifunctionprinters.
Hardware option Alternative hardware option
1Staple finisher •Output expander
•4‑bin mailbox
•Staple, hole punch finisher
24‑bin mailbox •Output expander
•High‑capacity output expander
•Staple, hole punch finisher
3Caster base None
42100‑sheet tray None
5550‑sheet tray 250‑sheet tray
6250‑sheet tray 550‑sheet tray
74‑bin mailbox Output expander
8Output expander 4‑bin mailbox
Learning about the printer 10
The staple, hole punch finisher must not be combined with any other output option.
In a configuration with two or more optional finishers:
•The staple finisher must always be on top.
•The high‑capacity output expander must always be at the bottom.
•The output expander is the only option that can be placed on top of the high‑capacity output expander.
•The output expander and mailbox may be installed in any order.
When using optional trays:
•Always use a caster base when the printer is configured with a 2100‑sheet tray.
•The 2100‑sheet tray must always be at the bottom of a configuration.
•A maximum of four optional trays may be configured with the printer.
•The optional 250‑ and 550‑sheet trays may be installed in any order.
Using the printer control panel
12345
6
7
8
9
10
Use the To
1Display •View the printer status.
•Set up and operate the printer.
2Select button Submit changes made in the printer settings.
3Arrow buttons Scroll up and down or left and right.
4Keypad Enter numbers, letters, or symbols.
5Sleep button Enable Sleep mode or Hibernate mode.
Do the following to wake the printer from Sleep mode:
•Press any hard button.
•Pull out Tray 1 or load paper in the multipurpose feeder.
•Open a door or cover.
•Send a print job from the computer.
•Perform a power‑on reset with the main power switch.
•Attach a device to the USB port on the printer.
6Stop or Cancel button Stop all printer activity.
7Back button Return to the previous screen.
Learning about the printer 11
Use the To
8Home button Go to the home screen.
9Indicator light Check the status of the printer.
10 USB port Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.
Understanding the colors of the Sleep button and
indicator lights
The colors of the Sleep button and indicator lights on the control panel signify a printer status or condition.
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light Printer status
O The printer is o, idle, or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes
completely o for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Learning about the printer 12
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
Available internal options
•Memory card
–DDR3 DIMM
–Flash memory
•Fonts
•Firmware cards
–Forms and Bar Code
–PRESCRIBE
–IPDS
•Printer hard disk
•LexmarkTM Internal Solutions Ports (ISP)
–Parallel 1284-B interface
–MarkNetTM N8350 802.11 b/g/n wireless printer server
–RS-232-C serial interface
Accessing the controller board
Note: This task requires a flat‑head screwdriver.
Additional printer setup 13
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
1Remove the controller board access cover.
1
2
2Using a screwdriver, loosen the screws on the controller board shield.
Additional printer setup 14
3Remove the shield.
4Use the following illustration to locate the appropriate connector:
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer first before touching any controller board electronic
component or connector.
1
3
2
1Lexmark Internal Solutions Port or printer hard disk connector
2Option card connector
Additional printer setup 15
3Memory card connector
5Align the screws with the holes on the shield, and then reattach the shield.
Additional printer setup 16
6Tighten the screws on the shield.
7Reattach the access cover.
2
1
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer first before touching any controller board electronic
components or connectors.
Additional printer setup 17
An optional memory card can be purchased separately and attached to the controller board.
1Access the controller board.
For more information, see “Accessing the controller board” on page 13.
2Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so
may cause damage.
3Align the notch (1) on the memory card with the ridge (2) on the connector.
1
2
4Push the memory card straight into the connector, and then push the card toward the controller board wall
until it clicks into place.
5Reattach the controller board shield, and then the controller board access cover.
Additional printer setup 18
Installing an Internal Solutions Port
The controller board supports one optional Lexmark Internal Solutions Port (ISP).
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer first before touching any controller board electronic
components or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 13.
2If an optional printer hard disk is installed, then remove the printer hard disk first.
For more information, see “Removing a printer hard disk” on page 28.
3Unpack the ISP kit.
2
3
4
1
1ISP solution
2Screw for attaching the plastic bracket to the ISP
3Screws for attaching the ISP mounting bracket to the controller board shield
4Plastic bracket
Additional printer setup 19
4Remove the metal cover from the ISP opening.
aLoosen the screw.
bLift the metal cover, and then pull it out completely.
1 2 3
5Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic
bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under
the plastic bracket.
Additional printer setup 20
6Install the ISP on the plastic bracket.
Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass
through the ISP opening in the controller board cage.
7Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.
Additional printer setup 21
8Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.
Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
9Attach the two provided screws to secure the ISP mounting bracket to the controller board shield.
10 Tighten the thumbscrew that is attached to the ISP.
Warning—Potential Damage: Do not screw it on too tightly.
11 Connect the ISP solution interface cable into the receptacle of the controller board.
Note: The plugs and receptacles are color-coded.
Additional printer setup 22
Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have other devices attached to the printer, then
turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 13.
2Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Additional printer setup 23
3Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
1
2
4Push the card firmly into place as shown in the illustration.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Note: The entire length of the connector on the card must touch and be flushed against the controller
board.
5Close the controller board access door.
Note: When the printer software and any hardware options are installed, it may be necessary to manually
add the options in the printer driver to make them available for print jobs. For more information, see
“Adding available options in the print driver” on page 36.
Installing a printer hard disk
Note: This task requires a flat‑head screwdriver.
Additional printer setup 24
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch something metal on the printer first before touching any controller board electronic
components or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 13.
2Unpack the printer hard disk.
3Locate the appropriate connector on the controller board cage.
Note: If an optional ISP is currently installed, then the printer hard disk must be installed onto the ISP.
Additional printer setup 25
To install a printer hard disk onto the ISP:
aRemove the screws attached to the printer hard disk mounting bracket, and then remove the bracket.
bAlign the standos of the printer hard disk to the holes in the ISP, and then press the printer hard disk
down until the standos are in place.
Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press
on the center of the printer hard disk. Doing so may cause damage.
cInsert the plug of the printer hard disk interface cable into the receptacle of the ISP.
Note: The plugs and receptacles are color‑coded.
Additional printer setup 26
4Align the standos of the printer hard disk to the holes in the controller board cage, and then press the
printer hard disk down until the standos are in place.
Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on
the center of the printer hard disk. Doing so may cause damage.
Note: Make sure the cables are neatly tucked under the printer hard disk.
5Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.
Note: The plugs and receptacles are color‑coded.
Additional printer setup 27
Removing a printer hard disk
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Additional printer setup 28
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 13.
2Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the
printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage
the latch before pulling out the cable.
3Remove the screws holding the printer hard disk in place.
Additional printer setup 29
4Remove the printer hard disk.
5Set aside the printer hard disk.
Installing hardware options
Order of installation
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
Install the printer and any hardware options you have purchased in the following order:
•Caster base
•2100‑sheet tray or spacer
•Optional 550‑ or 250‑sheet tray
•Printer
For more information on installing a caster base, optional 550‑ or 250‑sheet tray, spacer, or 2100‑sheet tray,
see the setup sheet that came with the option.
Additional printer setup 30
Installing optional trays
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
1Turn o the printer using the power switch, and then unplug the power cord from the electrical outlet.
2Unpack the optional tray, and then remove all packing material.
3Pull out the tray completely from the base.
4Remove any packing material from inside the tray.
5Insert the tray into the base.
6Place the tray near the printer.
7Align the optional tray with the caster base.
Note: Make sure to lock the wheels of the caster base to secure the printer.
Additional printer setup 31
8Align the printer with the tray, and then slowly lower the printer into place.
Note: Optional trays lock together when stacked.
Additional printer setup 32
9Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the
printer.
Additional printer setup 33
Note: When the printer software and any optional trays are installed, you may need to manually add the
options in the printer driver to make them available for print jobs. For more information, see “Adding
available options in the print driver” on page 36.
To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until
it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Attaching cables
CAUTION—POTENTIAL INJURY: Do not set up this product or make any electrical or cabling
connections, such as a power cord, a fax feature, or USB cable, during a lightning storm.
Connect the printer to the computer using a USB cable or Ethernet cable.
Make sure to match the following:
•The USB symbol on the cable with the USB symbol on the printer
•The appropriate Ethernet cable to the Ethernet port
•The appropriate parallel cable with the parallel port
Additional printer setup 34
1
2
3
4
6
5
Use the To
1Parallel port Connect the printer to a computer.
Note: This can also be used in installing an optional Internal Solutions Port
(ISP).
2USB port Attach an optional wireless network adapter.
3Ethernet port Connect the printer to a network.
4USB printer port Connect the printer to a computer.
5Security slot Attach a lock that will secure the controller board.
6Printer power cord socket Connect the printer to a properly grounded electrical outlet.
Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the
area shown while actively printing. Loss of data or a malfunction can occur.
Note: This feature is available only if you purchase optional trays and a caster base.
After attaching the Ethernet cable and power cord, neatly tuck the cables in the channels at the back of the printer.
Additional printer setup 35
Setting up the printer software
Installing the printer software
1Obtain a copy of the software installer package.
•From the software CD that came with your printer.
•Go to http://support.lexmark.com, and then select your printer and operating system.
2Run the installer, and then follow the instructions on the computer screen.
3For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Adding available options in the print driver
For Windows users
1Open the printers folder.
2Select the printer you want to update, and then do the following:
•For Windows 7 or later, select Printer properties.
•For earlier versions, select Properties.
Additional printer setup 36
3Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4Apply the changes.
For Macintosh users
1From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2Navigate to the list of hardware options, and then add any installed options.
3Apply the changes.
Networking
Notes:
•Purchase a MarkNet N8350 wireless network adapter before setting up the printer on a wireless
network. For information on installing the wireless network adapter, see the instruction sheet that came
with the adapter.
•A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP),
Wi-Fi Protected Access (WPA), WPA2, and 802.1X-RADIUS are types of security used on a network.
Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you
begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing
the printer.
•A valid, unique IP address for the printer to use on the network
•The network gateway
•The network mask
•A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can
choose to use the default printer nickname, or assign a name that is easier for you to remember.
You will need an Ethernet cable to connect the printer to the network and an available port where the printer
can physically connect to the network. Use a new network cable when possible to avoid potential problems
caused by a damaged cable.
Preparing to set up the printer on a wireless network
Notes:
•Make sure your wireless network adapter is installed in your printer and working properly. For more
information, see the instruction sheet that came with the wireless network adapter.
•Make sure your access point (wireless router) is turned on and is working properly.
Additional printer setup 37
Make sure you have the following information before setting up the printer on a wireless network:
•SSID—The SSID is also referred to as the network name.
•Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
•Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if
you are not sure which channel to select.
•Security Method—There are four basic options for Security Method:
–WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the
key currently in use on the network by selecting the default WEP transmit key.
–WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must
be set for the same type on the router and on the printer, or the printer will not be able to communicate
on the network.
–802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:
•Authentication type
•Inner authentication type
•802.1X user name and password
•Certificates
–No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: We do not recommend using an unsecured wireless network.
Notes:
–If you do not know the SSID of the network that your computer is connected to, then launch the wireless
utility of the computer network adapter, and then look for the network name. If you cannot find the SSID
or the security information for your network, then see the documentation that came with the access
point, or contact your system support person.
–To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation
that came with the access point, see the Embedded Web Server associated with the access point, or
consult your system support person.
Connecting the printer using the Wireless Setup Wizard
Before you begin, make sure that:
•A wireless network adapter is installed in the printer and is working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
•An Ethernet cable is disconnected from the printer.
•Active NIC is set to Auto. To set this to Auto, navigate to:
> Settings > > Network/Ports > > Active NIC > > Auto >
Note: Make sure to turn o the printer, then wait for at least five seconds, and then turn the printer back on.
Additional printer setup 38
1From the printer control panel, navigate to:
> Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless
> > Wireless Connection Setup >
2Select a wireless connection setup.
Use To
Search for networks Show available wireless connections.
Note: This menu item shows all broadcast secured or unsecured SSIDs.
Enter a network name Manually type the SSID.
Note: Make sure to type the correct SSID.
Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup.
3Press , and then follow the instructions on the printer display.
Connecting the printer to a wireless network using Wi-Fi Protected Setup
Before you begin, make sure that:
•The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more
information, see the documentation that came with your access point.
•A wireless network adapter is installed in the printer and is working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
Using the Push Button Configuration (PBC) method
1From the printer control panel, navigate to:
> Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless
> > Wireless Connection Setup > > Wi‑Fi Protected Setup > > Start Push Button Method >
2Follow the instructions on the printer display.
Using the Personal Identification Number (PIN) method
1From the printer control panel, navigate to:
> Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless
> > Wireless Connection Setup > > Wi‑Fi Protected Setup > > Start PIN Method >
2Copy the eight‑digit WPS PIN.
3Open a Web browser, and then type the IP address of your access point in the address bar.
Notes:
•The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Additional printer setup 39
4Access the WPS settings. For more information, see the documentation that came with your access point.
5Enter the eight‑digit PIN, and then save the setting.
Connecting the printer to a wireless network using the Embedded Web
Server
Before you begin, make sure that:
•Your printer is connected temporarily to an Ethernet network.
•A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer control panel. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Network/Ports > Wireless.
3Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID, security method, preshared key or passphrase, network
mode, and channel.
4Click Submit.
5Turn o the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then
turn the printer back on.
6To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is Connected.
Setting up serial printing (Windows only)
1Set the parameters in the printer.
aFrom the control panel, navigate to the menu for the port settings.
bLocate the menu for the serial port settings, and then adjust the settings, if necessary.
cApply the changes.
2From your computer, open the printers folder, and then select your printer.
3Open the printer properties, and then select the COM port from the list.
4Set the COM port parameters in Device Manager.
Notes:
•Serial printing reduces printing speed.
•Make sure that the serial cable is connected to the serial port on your printer.
Additional printer setup 40
Verifying printer setup
Printing a menu settings page
Print a menu settings page to review the current menu settings and to verify if the printer options are installed
correctly.
Note: If you have not changed any menu settings, then the menu settings page lists all the factory default
settings. When you select and save other settings from the menus, they replace the factory default settings
as user default settings. A user default setting remains in eect until you access the menu again, choose
another value, and save it.
From the printer control panel, navigate to:
> Settings > > Reports > > Menu Settings Page >
Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This
page also provides important information that aids network printing configuration.
1From the printer control panel, navigate to:
> Settings > > Reports > > Network Setup Page >
2Check the first section of the network setup page, and then confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be
malfunctioning. Consult your system support person for a solution, and then print another network setup
page.
Additional printer setup 41
Loading paper and specialty media
The selection and handling of paper and specialty media can aect how reliably documents print. For more
information, see “Avoiding jams” on page 154 and “Storing paper” on page 66.
Setting the paper size and type
1From the printer control panel, navigate to:
> Settings > > Paper Menu > > Paper Size/Type >
2Press the up or down arrow button to select the tray or feeder, and then press .
3Press the up or down arrow button to select the paper size, and then press .
4Press the up or down arrow button to select the paper type, and then press to change the settings.
Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the
printer menus.
Notes:
•The smallest supported Universal size is 70 x 127 mm (2.76 x 5 inches) for one‑sided printing and
105 x 148 mm (4.13 x 5.83 inches) for two‑sided (duplex) printing.
•The largest supported Universal size is 216 x 356 mm (8.5 x 14 inches) for one‑sided and two‑sided
printing.
•When printing on paper less than 210 mm (8.3 inches) wide, the printer prints at a reduced speed to
prevent damage to the fuser.
From the printer control panel, navigate to:
> Settings > > Paper Menu > > Universal Setup > > Units of Measure > > select unit of
measure >
Loading the 250‑ or 550‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1Pull out the tray.
Notes:
•When loading folio‑, legal‑, or Oficio‑size paper, lift the tray slightly and pull it out completely.
Loading paper and specialty media 42
•Avoid removing trays while a job prints or while Busy appears on the display. Doing so may cause a
jam.
2Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks
into place.
Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Loading paper and specialty media 43
3Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the
paper being loaded.
Notes:
•Lock the length guide for all paper sizes.
•Use the paper size indicators at the bottom of the tray to help position the guides.
Loading paper and specialty media 44
4Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
5Load the paper stack with the printable side facedown.
Note: Make sure the paper is loaded properly.
•There are dierent ways of loading letterhead depending on whether an optional staple finisher is
installed or not.
Without an optional staple finisher With an optional staple finisher
ABC
One‑sided printing One‑sided printing
Loading paper and specialty media 45
Without an optional staple finisher With an optional staple finisher
ABC
Two‑sided printing
ABC
Two‑sided printing
•If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the
long edge of the paper are on the right side of the tray.
One‑sided printing Two‑sided printing
ABC
Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
•Do not slide the paper into the tray. Load paper as shown in the illustration.
Loading paper and specialty media 46
•Make sure the paper is below the solid line, which is the maximum paper fill indicator.
Warning—Potential Damage: Overfilling the tray can cause paper jams.
Loading paper and specialty media 47
•When using card stock, labels, or other types of specialty media, make sure the paper is below the
dashed line, which is the alternate paper fill indicator.
6For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then
lock the length guide.
7Insert the tray.
8From the printer control panel, set the paper size and paper type in the Paper menu to match the paper
loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading paper and specialty media 48
Loading the 2100‑sheet tray
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1Pull out the tray.
2Adjust the width and length guides.
Loading A5‑size paper
aPull up and slide the width guide to the position for A5.
LGL
OFC
FOLIO
LTR
A4
A5
1
LGL
OFC
FOLIO
LTR
A4
A5
2
LGL
OFC
FOLIO
LTR
A4
A5
Loading paper and specialty media 49
bSqueeze and slide the length guide to the position for A5 until it clicks into place.
12
cRemove the A5 length guide from its holder.
12
dInsert the A5 length guide into its designated slot.
Note: Press the A5 length guide until it clicks into place.
Loading paper and specialty media 50
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
aPull up and slide the width guide to the correct position for the size of the paper being loaded.
LGL
OFC
FOLIO
LTR
A4
A5
1
LGL
OFC
FOLIO
LTR
A4
A5
2
LGL
OFC
FOLIO
LTR
A4
A5
bIf the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length
guide is not attached, then proceed to step d.
Loading paper and specialty media 51
cPut the A5 length guide in its holder.
2
1
dSqueeze the length guide and slide it to the correct position for the size of the paper being loaded until
it clicks into place.
LGL
OFC
FOLIO
LTR
A4
A5
Loading paper and specialty media 52
3Flex and fan the sheets to loosen them, and then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.
4Load the paper stack with the printable side facedown.
Note: Make sure the paper is loaded properly.
•There are dierent ways for loading letterhead depending on whether an optional staple finisher is
installed or not.
Without an optional staple finisher With an optional staple finisher
ABC
One‑sided printing
ABC
One‑sided printing
ABC
Two‑sided printing
ABC
Two‑sided printing
•If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the
long edge of the paper are on the right side of the tray.
Loading paper and specialty media 53
One‑sided printing Two‑sided printing
ABC
ABC
Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
•Make sure the paper is below the maximum paper fill indicator.
Warning—Potential Damage: Overfilling the tray can cause paper jams.
5Insert the tray.
Note: Press the paper stack down while inserting the tray.
Loading paper and specialty media 54
LGL
OFC
FOLIO
LTR
A4
A5
6From the printer control panel, set the size and type in the Paper menu to match the paper loaded in the
tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading the multipurpose feeder
1Pull down the multipurpose feeder door.
Note: Do not load or close the multipurpose feeder while a job is printing.
B5
EXEC
A4 A5
LTR
Loading paper and specialty media 55
2Pull the multipurpose feeder extender.
B5
EXEC
A4 A5
LTR
Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.
3Slide the width guide to the correct position for the size of the paper being loaded.
B5
EXEC
A4 A5
LTR
Note: Use the paper size indicators on the bottom of the tray to help position the guides.
Loading paper and specialty media 56
B5
EXEC
A4 A5
LTR
4Prepare the paper or specialty media for loading.
•Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Straighten the edges on a level surface.
•Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
•Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on
a level surface.
5Load paper or specialty media.
Note: Slide the stack gently into the multipurpose feeder until it comes to a stop.
•Load only one size and type of paper or specialty media at a time.
•Make sure the paper fits loosely in the multipurpose feeder, lies flat, and is not bent or wrinkled.
Loading paper and specialty media 57
•There are dierent ways of loading letterhead depending on whether an optional staple finisher is
installed or not.
Without an optional staple finisher With an optional staple finisher
ABC
One‑sided printing
ABC
One‑sided printing
ABC
Two‑sided printing
ABC
Two‑sided printing
•If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the
long edge of the paper are on the right side of the tray.
One‑sided printing Two‑sided printing
ABC
Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
Loading paper and specialty media 58
•Load envelopes with the flap side down and on the left of the multipurpose feeder.
B5
EXEC
A4 A5
LTR
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives. These envelopes may severely damage the printer.
•Make sure the paper or specialty media is below the maximum paper fill indicator.
Warning—Potential Damage: Overfilling the feeder can cause paper jams.
6For custom- or Universal-size paper, adjust the width guides to lightly touch the sides of the stack.
7From the printer control panel, set the paper size and paper type in the Paper menu to match the paper
loaded in the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading paper and specialty media 59
Linking and unlinking trays
The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty,
paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name.
Linking and unlinking trays
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer control panel in the TCP/IP section under the
Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu.
3Change the paper size and type settings for the trays you are linking.
•To link trays, make sure the paper size and type for the tray match that of the other tray.
•To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4Click Submit.
Note: You can also change the paper size and type settings using the printer control panel. For more
information, see “Setting the paper size and type” on page 42.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the
printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur
if settings are not properly configured.
Creating a custom name for a paper type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu > Custom Names.
3Select a custom name, and then type a new custom paper type name.
4Click Submit.
5Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Loading paper and specialty media 60
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Paper Menu > > Custom Names
2Select a custom name, and then type a new custom paper type name.
3Press .
4Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Assigning a custom paper type
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu > Custom Types.
3Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.
4Click Submit.
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Paper Menu > > Custom Types
2Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.
3Press .
Loading paper and specialty media 61
Paper and specialty media guide
Notes:
•Make sure that the paper size, type, and weight are set correctly on the computer or control panel.
•Flex, fan, and straighten specialty media before loading them.
•The printer may print at a reduced speed to prevent damage to the fuser.
•For more information on card stock and labels, see the Card Stock & Label Guide at
http://support.lexmark.com.
Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content,
thickness, and texture, can significantly aect print quality.
•From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
card stock loaded in the tray.
•Print samples on the card stock being considered for use before buying large quantities.
•Specify the paper texture and weight from the tray settings to match the paper loaded in the tray.
•Preprinting, perforation, and creasing may significantly aect the print quality and cause jams or other paper
feed problems.
•Before loading the card stock on the tray, flex and fan the card stock to loosen them. Straighten the edges
on a level surface.
Tips on using labels
•From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
labels loaded in the tray.
•Print samples on labels being considered for use before buying large quantities.
•For more information on label printing, characteristics, and design, see the Card Stock & Label Guide on
the Lexmark Web site at http://support.lexmark.com.
•Use labels designed specifically for laser printers.
•Do not use labels with slick backing material.
•Do not use labels with exposed adhesive.
•Use full label sheets. Partial sheets may cause labels to peel o during printing, resulting in a jam. Partial
sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner
cartridge warranties.
•Before loading labels on the tray, flex and fan labels to loosen them. Straighten the edges on a level surface.
Paper and specialty media guide 62
Tips on using transparencies
•From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
transparencies loaded in the tray.
•Print a test page on the transparencies being considered for use before buying large quantities.
•Use transparencies designed specifically for laser printers.
•Avoid getting fingerprints on the transparencies to prevent print quality problems.
•Before loading transparencies, flex and fan the sheets to prevent them from sticking together.
•When printing on large volumes of transparencies, make sure to print by batches of only up to 20 with an
interval of at least three minutes between batches, to prevent the transparencies from sticking together in
the bin. You can also remove transparencies from the bin by batches of 20.
Paper guidelines
Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample
of the paper or specialty media before buying large quantities.
Paper characteristics
The following paper characteristics aect print quality and reliability. Consider these factors before printing on
them:
Weight
The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m2 (16–
47‑lb) grain long paper. The 2100‑sheet tray can automatically feed paper weights up to 60–135 g/m2 (16–36‑lb)
grain long paper. Paper lighter than 60 g/m2 (16 lb) might not be sti enough to feed properly, and may cause
jams.
Note: Two‑sided printing is supported for 60–176 g/m2 (16–47‑lb) paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to
printing and can cause feeding problems.
Smoothness
Paper smoothness directly aects print quality. If paper is too rough, toner cannot fuse to it properly. If paper
is too smooth, it can cause paper feeding or print quality issues. Always use paper between 100 and 300
Sheeld points; smoothness between 150 and 250 Sheeld points produces the best print quality.
Moisture content
The amount of moisture in paper aects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes
that can degrade its performance.
Paper and specialty media guide 63
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
For 60–176 g/m2 (16–47‑lb) paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides
the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality.
Paper containing fibers such as cotton can negatively aect paper handling.
Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:
•Always use new, undamaged paper.
•Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
•Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
•Use grain long for 60–90‑g/m2 (16–24‑lb) paper.
•Use only forms and letterhead printed using an oset lithographic or engraved printing process.
•Avoid paper with rough or heavily textured surfaces.
•Use inks that are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet
these requirements; latex inks might not.
•Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
determines whether or not the ink in the preprinted form or letterhead will aect print quality.
•When in doubt, contact your paper supplier.
Using recycled paper and other oce papers
As an environmentally conscientious company, Lexmark supports the use of recycled paper produced
specifically for use in laser (electrophotographic) printers.
While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers
that represent recycled cut size copier papers available on the global market. This scientific testing is conducted
with rigor and discipline. Many factors are taken into consideration both separately and as a whole, including
the following:
•Amount of post-consumer waste (Lexmark tests up to 100% post-consumer waste content.)
Paper and specialty media guide 64
•Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
•Moisture content (Business papers should have low moisture: 4–5%.)
•Bending resistance and proper stiness means optimum feeding through the printer.
•Thickness (impacts how much can be loaded into a tray)
•Surface roughness (measured in Sheeld units, impacts print clarity and how well toner fuses to the paper)
•Surface friction (determines how easily sheets can be separated)
•Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it
moves through the printer)
•Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper aects the degree
of control over foreign matter. And while recycled papers are one good path to printing in an environmentally
responsible manner, they are not perfect. The energy required to de-ink and deal with additives such as
colorants and “glue” often generates more carbon emissions than does normal paper production. However,
using recycled papers enables better resource management overall.
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its
products. To gain a better understanding of the impact of printers on the environment, the company
commissioned a number of life cycle assessments and found that paper was identified as the primary contributor
(up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life). This
is due to the energy-intensive manufacturing processes required to make paper.
Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled
paper is one way. Eliminating excessive and unnecessary paper consumption is another. Lexmark is well-
equipped to help customers minimize printing and copying waste. In addition, the company encourages
purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices.
Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is
maintained. However, the following paper choice guidelines will help alleviate the environmental impact of
printing:
1Minimize paper consumption.
2Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry
Stewardship Council (FSC) or The Program for the Endorsement of Forest Certification (PEFC). These
certifications guarantee that the paper manufacturer uses wood pulp from forestry operators that employ
environmentally and socially responsible forest management and restoration practices.
3Choose the most appropriate paper for printing needs: normal 75 or 80 g/m2 certified paper, lower weight
paper, or recycled paper.
Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:
•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers
•Preprinted papers with chemicals that may contaminate the printer
•Preprinted papers that can be aected by the temperature in the printer fuser
•Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (±
0.9 in.), such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with
a software application to successfully print on these forms.)
•Coated papers (erasable bond), synthetic papers, thermal papers
•Rough-edged, rough or heavily textured surface papers or curled papers
Paper and specialty media guide 65
•Recycled papers that fail EN12281:2002 (European testing)
•Paper weighing less than 60 g/m2 (16 lb)
•Multiple part forms or documents
For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can
be found at the Environmental Sustainability link.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
•For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
•Store paper in cartons, on a pallet or shelf, rather than on the floor.
•Store individual packages on a flat surface.
•Do not store anything on top of individual paper packages.
•Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Supported paper sizes, types, and weights
The following tables provide information on standard and optional paper sources and the sizes, types, and
weights of paper they support.
Paper types and weights supported by the printer
The printer engine supports 60–176‑g/m2 (16–47‑lb) paper weights.
Paper type 250‑ or 550‑sheet
trays
2100‑sheet tray Multipurpose feeder Duplex
Paper
Card stock X
Paper labels X X
Vinyl Labels X X
Pharmacy labels X
Transparencies* X X
* Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information,
see “Tips on using transparencies” on page 63.
Paper and specialty media guide 66
Paper sizes supported by the printer
Paper size1Dimensions Standard or
optional 250‑
or 550‑sheet
trays
Optional
2100‑sheet tray
Multipurpose
feeder
Duplex
A4 210 x 297 mm
(8.3 x 11.7 in.)
A5 148 x 210 mm
(5.8 x 8.3 in.)
A6 105 x 148 mm
(4.1 x 5.8 in.)
X
JIS B5 182 x 257 mm
(7.2 x 10.1 in.)
X
Letter 216 x 279 mm
(8.5 x 11 in.)
Legal 216 x 356 mm
(8.5 x 14 in.)
Executive 184 x 267 mm
(7.3 x 10.5 in.)
X
Oficio 216 x 340 mm
(8.5 x 13.4 in.)
Folio 216 x 330 mm
(8.5 x 13 in.)
Statement 140 x 216 mm
(5.5 x 8.5 in.)
X
Universal2105 x 148 mm to
216 x 356 mm
(4.13 x 5.83 in. to
8.5 x 14 in.)
X
70 x 127 mm to
216 x 356 mm
(2.76 x 5 to
8.5 x 14 in.)
XX X
1 If your preferred default paper size cannot be set in the printer control panel, then you may select common paper
sizes that correspond to the position of the length guide in the tray from the Paper Size/Type menu. If the paper
size is not available, then select Universal or turn o tray size sensing. For more information, contact customer
support.
2 To support two‑sided (duplex) printing, the Universal width must be between 105 mm (4.13 inches) and 216 mm
(8.5 inches); the Universal length must be between 148 mm (5.83 inches) and 356 mm (14 inches).
Paper and specialty media guide 67
Paper sizes, types, and weights supported by the output options
Supported paper sizes
Paper size 4‑bin mailbox Output expander
and high‑capacity
output expander
Staple finisher Staple, hole punch
finisher
A6 XX
A5 3 3
JIS B5 1 1
Executive 1 1
Letter
A4
Legal 2
Folio
Oficio
Statement 1 1
Universal 42,4
1 The finisher stacks the paper but does not staple or punch holes in it.
2 The finisher stacks and staples the paper but does not punch holes in it.
3 The finisher staples the paper if it is loaded long edge first.
4 The finisher staples the paper if its width is from 8.27 to 8.54 inches but does not punch holes in it.
Supported paper types and weights
Paper type Paper weight 4‑bin mailbox Output
expander and
high‑capacity
output expander
Staple finisher Staple, hole
punch finisher
Plain Paper 90–176 g/m2
(24–47 lb) X 1 1
60–90 g/m2
(16–24 lb)
1 The finisher stacks the paper but does not staple or punch holes in it.
2 Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information,
see “Tips on using transparencies” on page 63.
Paper and specialty media guide 68
Paper type Paper weight 4‑bin mailbox Output
expander and
high‑capacity
output expander
Staple finisher Staple, hole
punch finisher
Card Stock 163 g/m2
(90 Ib) X 1 1
199 g/m2
(110 Ib) XXX
Transparency2146 g/m2
(39 Ib) X 1 1
Recycled 90–176 g/m2
(24–47 lb) X 1 1
60–90 g/m2
(16–24 lb)
Paper labels 180 g/m2
(48 Ib) XXX
Vinyl Labels 300 g/m2
(92 Ib) XXX
Dual web and
Integrated
180 g/m2
(48 Ib) XXX
Polyester 220 g/m2
(59 Ib) XXX
Bond 90–176 g/m2
(24–47 lb) X 1 1
60–90 g/m2
(16–24 lb)
Letterhead 90–176 g/m2
(24–47 lb) X 1 1
60–90 g/m2
(16–24 lb)
Preprinted 90–176 g/m2
(24–47 lb) X 1 1
60–90 g/m2
(16–24 lb)
1 The finisher stacks the paper but does not staple or punch holes in it.
2 Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information,
see “Tips on using transparencies” on page 63.
Paper and specialty media guide 69
Paper type Paper weight 4‑bin mailbox Output
expander and
high‑capacity
output expander
Staple finisher Staple, hole
punch finisher
Colored Paper 90–176 g/m2
(24–47 lb) X 1 1
60–90 g/m2
(16–24 lb)
1 The finisher stacks the paper but does not staple or punch holes in it.
2 Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information,
see “Tips on using transparencies” on page 63.
Paper and specialty media guide 70
Printing
Printing a document
Printing from a computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the
print job.
1From the document that you are trying to print, open the Print dialog.
2If necessary, adjust the settings.
3Send the print job.
Adjusting toner darkness
Using the Embedded Web Server
1Open a Web browser, and then type the IP address of the printer in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Print Settings > Quality Menu > Toner Darkness.
3Adjust the toner darkness, and then click Submit.
Using the printer control panel
1From the printer control panel, navigate to:
> Settings > > Settings > > Print Settings > > Quality Menu > > Toner Darkness
2Adjust the toner darkness, and then press .
Printing 71
Printing from a flash drive
Printing from a flash drive
Notes:
•Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer
control panel.
•You cannot print files for which you do not have printing permissions.
1Insert a flash drive into the USB port.
Notes:
•A flash drive icon appears on the printer control panel and in the held jobs icon when a flash drive is
installed.
•If you insert the flash drive when the printer requires attention, such as when a jam has occurred,
then the printer ignores the flash drive.
•If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After
these print jobs are processed, you may need to view the held jobs list to print documents from the
flash drive.
Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively
printing, reading, or writing from the memory device. Loss of data can occur.
Printing 72
2From the printer control panel, select the document you want to print.
3Press the left or right arrow button to specify the number of copies for printing, and then press .
Notes:
•Do not remove the flash drive from the USB port until the document has finished printing.
•If you leave the flash drive in the printer after leaving the initial USB menu screen, then access held
jobs from the printer control panel to print files from the flash drive.
Supported flash drives and file types
Notes:
•High‑speed USB flash drives must support the full‑speed standard. Low-speed USB devices are not
supported.
•USB flash drives must support the File Allocation Table (FAT) system. Devices formatted with New
Technology File System (NTFS) or any other file system are not supported.
Recommended flash drives File type
•Lexar JumpDrive FireFly (512MB and 1GB)
•SanDisk Cruzer Micro (512MB and 1GB)
•Sony Micro Vault Classic (512MB and 1GB)
Documents:
•.pdf
•.xps
Images:
•.dcx
•.gif
•.jpeg or .jpg
•.bmp
•.pcx
•.ti or .tif
•.webp
•.fls
Printing 73
Printing from a mobile device
Note: Make sure that the printer and mobile device share the same wireless network. For information on
configuring the wireless settings of your mobile device, see the documentation that came with the device.
Printing from a mobile device using Mopria Print Service
Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It
allows you to print directly to any Mopria‑certified printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1From the home screen of your mobile device, launch a compatible application.
2Tap Print, and then select the printer.
3Send the print job.
Printing from a mobile device using Google Cloud Print
Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print
to any Google Cloud Print‑ready printer.
1From the home screen of your mobile device, launch an enabled application.
2Tap Print, and then select the printer.
3Send the print job.
Printing from a mobile device using AirPrint
AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certified
printer.
Note: This application is supported only in some Apple devices.
1From the home screen of your mobile device, launch a compatible application.
2Select an item to print, and then tap the share icon.
3Tap Print, and then select the printer.
4Send the print job.
Printing confidential and other held jobs
Storing print jobs in the printer
1From the printer control panel, navigate to:
> Settings > > Security > > Confidential Print > select the print job type
Printing 74
Print job type Description
Max Invalid PIN Limits the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name and
PIN are deleted.
Confidential Job Expiration Lets you hold print jobs in the computer until you enter the PIN from the
printer control panel.
Note: The PIN is set from the computer. It must be four digits, using the
numbers 0–9.
Repeat Job Expiration Lets you print and store print jobs in the printer memory for reprinting.
Verify Job Expiration Lets you print one copy of a print job while the printer holds the remaining
copies. It allows you to examine if the first copy is satisfactory. The print
job is automatically deleted from the printer memory once all copies are
printed.
Reserve Job Expiration Lets you store print jobs for printing at a later time. The print jobs are held
until deleted from the Held Jobs menu.
Notes:
•Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
•You can set the printer to store print jobs in the printer memory until you start the print job from the
printer control panel.
•All print jobs that can be initiated by the user at the printer are called held jobs.
2Press .
Printing held jobs
1From the document you are trying to print, open the Print dialog.
2Select the printer, and then do either of the following:
•For Windows users, click Properties or Preferences, and then click Print and Hold.
•For Macintosh users, select Print and Hold.
3Select the print job type.
4If necessary, assign a user name.
5Send the print job.
6From the printer home screen, select Held Jobs.
7Send the print job.
Printing 75
Printing information pages
Printing a font sample list
1From the printer control panel, navigate to:
> Settings > > Reports > > Print Fonts
2Press the up or down arrow button to select the font setting.
3Press .
Note: The PPDS fonts appear only when the PPDS data stream is activated.
Printing a directory list
From the printer control panel, navigate to:
> Settings > > Reports > > Print Directory >
Note: The Print Directory menu item appears only when an optional flash memory or printer hard disk is
installed.
Canceling a print job
Canceling a print job from the printer control panel
1From the printer control panel, press .
2When a list of print jobs appears, select the job to cancel, and then press .
3Press to go back to the home screen.
Canceling a print job from the computer
For Windows users
1Open the printers folder, and then select your printer.
2From the print queue, select the print job you want to cancel, and then delete it.
For Macintosh users
1From System Preferences in the Apple menu, navigate to your printer.
2From the print queue, select the print job you want to cancel, and then delete it.
Printing 76
Understanding the printer menus
Menus list
Paper Menu Reports Network/Ports
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Universal Setup
Bin Setup
Menu Settings Page
Device Statistics
Stapler Test
Network Setup Page 1
Profiles List
Print Fonts
Print Directory
Asset Report
Active NIC
Standard Network 2
Standard USB
Parallel [x]
Serial [x]
SMTP Setup
Security Settings Help
Confidential Print
Erase Temporary Data Files
Security Audit Log
Set Date and Time
General Settings
Flash Drive Menu
Print Settings
Print All Guides
Print Quality
Printing Guide
Media Guide
Print Defects Guide
Menu Map
Information Guide
Connection Guide
Moving Guide
Supplies Guide
1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.
2 Depending on the printer setup, this menu item appears as Standard Network or Network [x].
Understanding the printer menus 77
Paper menu
Default Source menu
Use To
Default Source
Tray [x]
MP Feeder
Manual Paper
Set a default paper source for all print jobs.
Notes:
•Tray 1 (standard tray) is the factory default setting.
•From the Paper menu, set Configure MP to “Cassette” for MP
Feeder to appear as a menu setting.
•If two trays contain paper of the same size and type, and the trays
have the same settings, then the trays are automatically linked.
When one tray is empty, the print job resumes using the linked tray.
Paper Size/Type menu
Use To
Tray [x] Size
A4
A5
A6
JIS‑B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size loaded in each tray.
Notes:
•Letter is the US factory default setting. A4 is the international
factory default setting.
•If two trays contain paper of the same size and type, and the trays
have the same settings, then the trays are automatically linked. The
multipurpose feeder may also be linked. When one tray is empty,
the print job resumes using the linked tray.
•The A6 paper size is supported only in Tray 1 and the multipurpose
feeder.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 78
Use To
Tray [x] Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Vinyl Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in each tray.
Notes:
•Plain Paper is the factory default setting for Tray 1.
Custom Type [x] is the factory default setting for all other trays.
•If available, a user‑defined name will appear instead of Custom
Type [x].
•Use this menu to configure automatic tray linking.
MP Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size loaded in the multipurpose feeder.
Notes:
•Letter is the US factory default setting. A4 is the international
factory default setting.
•From the Paper menu, set Configure MP to “Cassette” for MP
Feeder Size to appear as a menu.
•The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.
MP Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Vinyl Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type loaded in the multipurpose feeder.
Notes:
•Plain Paper is the factory default setting.
•From the Paper menu, set Configure to “Cassette” for MP Feeder
Type to appear as a menu.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 79
Use To
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the size of the paper being manually loaded.
Note: Letter is the US factory default setting. A4 is the international
factory default setting.
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Vinyl Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type being manually loaded.
Notes:
•Plain Paper is the factory default setting.
•From the Paper menu, set Configure MP to “Manual” for Manual
Paper Type to appear as a menu.
Note: Only installed trays and feeders are listed in this menu.
Configure MP menu
Use To
Configure MP
Cassette
Manual
First
Determine when the printer selects paper from the multipurpose feeder.
Notes:
•Cassette is the factory default setting. Cassette configures the
multipurpose feeder as the automatic paper source.
•Manual sets the multipurpose feeder only for manual‑feed print jobs.
•First configures the multipurpose feeder as the primary paper
source.
Understanding the printer menus 80
Substitute Size menu
Use To
Substitute Size
O
Statement/A5
Letter/A4
All Listed
Substitute a specified paper size if the requested paper size is not
available.
Notes:
•All Listed is the factory default setting. All available substitutions are
allowed.
•O indicates that no size substitutions are allowed.
•Setting a size substitution lets the print job continue without Change
Paper appearing.
Paper Texture menu
Use To
Plain Texture
Smooth
Normal
Rough
Specify the relative texture of the plain paper loaded in a specific tray.
Note: Normal is the factory default setting.
Card Stock Texture
Smooth
Normal
Rough
Specify the relative texture of the card stock loaded in a specific tray.
Notes:
•Normal is the factory default setting.
•These options appear only if card stock is supported.
Transparency Texture
Smooth
Normal
Rough
Specify the relative texture of the transparencies loaded in a specific tray.
Note: Normal is the factory default setting.
Recycled Texture
Smooth
Normal
Rough
Specify the relative texture of the recycled paper loaded in a specific tray.
Note: Normal is the factory default setting.
Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the labels loaded in a specific tray.
Note: Normal is the factory default setting.
Vinyl Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the vinyl labels loaded in a specific tray.
Note: Normal is the factory default setting.
Bond Texture
Smooth
Normal
Rough
Specify the relative texture of the bond paper loaded in a specific tray.
Note: Rough is the factory default setting.
Understanding the printer menus 81
Use To
Letterhead Texture
Smooth
Normal
Rough
Specify the relative texture of the letterhead loaded in a specific tray.
Note: Normal is the factory default setting.
Preprinted Texture
Smooth
Normal
Rough
Specify the relative texture of the preprinted paper loaded in a specific tray.
Note: Normal is the factory default setting.
Colored Texture
Smooth
Normal
Rough
Specify the relative texture of the colored paper loaded in a specific tray.
Note: Normal is the factory default setting.
Light Texture
Smooth
Normal
Rough
Specify the relative texture of the light paper loaded in a specific tray.
Note: Normal is the factory default setting.
Heavy Texture
Smooth
Normal
Rough
Specify the relative texture of the heavy paper loaded in a specific tray.
Note: Normal is the factory default setting.
Rough/Cotton Texture
Rough
Specify the relative texture of the rough or cotton paper loaded in a specific tray.
Note: Rough is the factory default setting.
Custom [x] Texture
Smooth
Normal
Rough
Specify the relative texture of the custom paper loaded in a specific tray.
Note: Normal is the factory default setting.
Paper Weight menu
Use To
Plain Weight
Light
Normal
Heavy
Specify the relative weight of the plain paper loaded.
Note: Normal is the factory default setting.
Card Stock Weight
Light
Normal
Heavy
Specify the relative weight of the card stock loaded.
Note: Normal is the factory default setting.
Transparency Weight
Light
Normal
Heavy
Specify the relative weight of the transparencies loaded.
Note: Normal is the factory default setting.
Understanding the printer menus 82
Use To
Recycled Weight
Light
Normal
Heavy
Specify the relative weight of the recycled paper loaded.
Note: Normal is the factory default setting.
Labels Weight
Light
Normal
Heavy
Specify the relative weight of the labels loaded.
Note: Normal is the factory default setting.
Vinyl Labels Weight
Light
Normal
Heavy
Specify the relative weight of the vinyl labels loaded.
Note: Normal is the factory default setting.
Bond Weight
Light
Normal
Heavy
Specify the relative weight of the bond paper loaded.
Note: Normal is the factory default setting.
Letterhead Weight
Light
Normal
Heavy
Specify the relative weight of the letterhead loaded.
Note: Normal is the factory default setting.
Preprinted Weight
Light
Normal
Heavy
Specify the relative weight of the preprinted paper loaded.
Note: Normal is the factory default setting.
Colored Weight
Light
Normal
Heavy
Specify the relative weight of the colored paper loaded.
Note: Normal is the factory default setting.
Light Weight
Light
Specify that the weight of the paper loaded is light.
Heavy Weight
Heavy
Specify that the weight of the paper loaded is heavy.
Rough/Cotton Weight
Light
Normal
Heavy
Specify the relative weight of the cotton or rough paper loaded.
Note: Normal is the factory default setting.
Custom [x] Weight
Light
Normal
Heavy
Specify the relative weight of the custom paper loaded.
Notes:
•Normal is the factory default setting.
•The options appear only when the custom type is supported.
Understanding the printer menus 83
Paper Loading menu
Use To
Card Stock Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Card
Stock as the paper type.
Recycled Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Recycled as the paper type.
Labels Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Labels
as the paper type.
Vinyl Labels Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Vinyl
Labels as the paper type.
Bond Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Bond
as the paper type.
Letterhead Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Letterhead as the paper type.
Preprinted Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Preprinted as the paper type.
Colored Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Colored as the paper type.
Light Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Light
as the paper type.
Heavy Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Heavy
as the paper type.
Rough/Cotton Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Rough
or Cotton as the paper type.
Notes:
•O is the factory default setting for all Paper Loading menu selections.
•Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected
from Print Properties or the print dialog, depending on your operating system.
Understanding the printer menus 84
Use To
Custom [x] Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Custom [x] as the paper type.
Note: Custom [x] Loading is available only when the custom
type is supported.
Notes:
•O is the factory default setting for all Paper Loading menu selections.
•Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected
from Print Properties or the print dialog, depending on your operating system.
Custom Types menu
Use To
Custom Type [x]
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Vinyl Labels
Associate a paper or specialty media type with a factory default custom
type name or a user‑defined custom name created from the Embedded
Web Server or from MarkVisionTM Professional.
Notes:
•Paper is the factory default setting.
•The custom media type must be supported by the selected tray or
multipurpose feeder in order to print from that source.
Recycled
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Vinyl Labels
Specify a paper type when Recycled is selected in other menus.
Notes:
•Paper is the factory default setting.
•The custom media type must be supported by the selected tray or
multipurpose feeder in order to print from that source.
Universal Setup menu
Use To
Units of Measure
Inches
Millimeters
Identify the units of measure.
Notes:
•Inches is the US factory default setting.
•Millimeters is the international factory default setting.
Understanding the printer menus 85
Use To
Portrait Width
3–8.5 inches
76–216 mm
Set the portrait width.
Notes:
•If the width exceeds the maximum, then the printer uses the
maximum width allowed.
•8.5 inches is the US factory default setting. You can increase
the width in 0.01‑inch increments.
•216 mm is the international factory default setting. You can
increase the width in 1‑mm increments.
Portrait Height
3–14.17 inches
76–360 mm
Set the portrait height.
Notes:
•If the height exceeds the maximum, then the printer uses the
maximum height allowed.
•14 inches is the US factory default setting. You can increase the
height in 0.01‑inch increments.
•356 mm is the international factory default setting. You can
increase the height in 1‑mm increments.
Feed Direction
Short Edge
Long Edge
Specify the feed direction if the paper can be loaded in either
direction.
Notes:
•Short Edge is the factory default setting.
•Long Edge appears only when the longest edge is shorter than
the maximum width supported in the tray.
Bin Setup menu
Use To
Output Bin
Standard Bin
Bin [x]
Specify the default bin.
Notes:
•If multiple bins are assigned the same name, then
the name appears only once in the menu.
•Standard Bin is the factory default setting.
Understanding the printer menus 86
Use To
Configure Bins
Mailbox
Link
Mail Overflow
Link Optional
Type Assignment
Specify configuration options for bins.
Notes:
•Mailbox is the factory default setting. This setting
treats each bin as a separate mailbox.
•Link configures all available bins as one large bin.
•Mail Overflow configures each bin as a separate
mailbox.
•Link Optional links all available bins except the
standard bin and only appears when at least two
optional bins are installed.
•Type Assignment assigns each paper type to a
bin or linked bin set.
•Bins assigned the same name are automatically
linked unless Link Optional is selected.
Overflow Bin
Standard Bin
Bin [x]
Specify an alternative bin when a designated bin is full.
Notes:
•Standard Bin is the factory default setting.
•If multiple bins are assigned the same name, then
the name only appears once in the bin list.
•[x] can be any number between 1 and 12 if the
appropriate optional bins are installed.
Assign Type/Bin
Plain Paper Bin
Card Stock Bin
Transparency Bin
Recycled Bin
Labels Bin
Vinyl Labels Bin
Bond Bin
Letterhead Bin
Preprinted Bin
Colored Bin
Light Paper Bin
Heavy Paper Bin
Rough/Cotton Bin
Custom [x] Bin
Select a bin for each supported paper type.
For each type, select the following options:
Disabled
Standard Bin
Bin [x]
Notes:
•Disabled is the factory default setting.
•[x] can be any number between 1 and 12 if the
appropriate optional bins are installed.
•If multiple bins are assigned the same name, then
the name only appears once in the bin list.
Understanding the printer menus 87
Reports menu
Reports menu
Use To
Menu Settings Page Print a report containing information about the paper loaded in trays,
installed memory, total page count, alarms, timeouts, printer control panel
language, TCP/IP address, status of supplies, status of the network
connection, and other information.
Device Statistics Print a report containing printer statistics such as supply information and
details about printed pages.
Stapler Test Print a report that confirms that the staple finisher is functioning properly.
Note: This menu appears only if an optional staple finisher is installed.
Network Setup Page Print a report containing information about the network printer settings, such
as the TCP/IP address information.
Note: This menu item appears only in network printers or in printers
connected to print servers.
Network [x] Setup Page Print a report containing information about the network printer settings, such
as the TCP/IP address information.
Notes:
•This menu item is available only when more than one network option
is installed.
•This menu item appears only in network printers or in printers
connected to print servers.
Profiles List Print a list of profiles stored in the printer.
Note: This menu item appears only when LDSS is enabled.
Print Fonts
PCL Fonts
PostScript Fonts
Print a report of all the fonts available for the printer language currently set
in the printer.
Note: A separate list is available for PCL and PostScript emulations.
Print Directory Print a list of all the resources stored in an optional flash memory card or
printer hard disk.
Notes:
•Job Buer Size must be set to 100%.
•Make sure the optional flash memory or printer hard disk is installed
correctly and working properly.
•This menu item appears only when an optional flash drive or printer
hard disk is installed.
Asset Report Print a report containing printer asset information, such as serial number
and model name.
Understanding the printer menus 88
Network/Ports menu
Active NIC menu
Use To
Active NIC
Auto
[list of available network cards]
Allow the printer to connect to a network.
Notes:
•Auto is the factory default setting.
•This menu item appears only if an optional network adapter is installed.
Standard Network or Network [x] menu
Note: Only active ports appear in this menu.
Use To
Energy Ecient Ethernet
Enable
Disable
Reduce power consumption when the printer receives no data from the
Ethernet network.
Note: Enable is the factory default setting.
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•If PCL SmartSwitch is disabled, then the printer does not examine
incoming data and it uses the default printer language specified in the
Setup menu.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job requires
it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•If PS SmartSwitch is disabled, then the printer does not examine
incoming data and it uses the default printer language specified in the
Setup menu.
NPA Mode
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting.
•The printer automatically restarts when the setting is changed from the
control panel.
Understanding the printer menus 89
Use To
Network Buer
Auto
3KB to [maximum size allowed]
Set the size of the network input buer.
Notes:
•Auto is the factory default setting.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Network Buer, disable or
reduce the size of the parallel, serial, and USB buers.
•The printer automatically restarts when the setting is changed from the
control panel.
Job Buering
O
On
Auto
Temporarily store print jobs in the printer hard disk before printing. This menu
only appears when a formatted disk is installed.
Notes:
•O is the factory default setting.
•The printer automatically restarts when the setting is changed from the
control panel. The menu selection is then updated.
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Note: Auto is the factory default setting.
Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
Show and set the printer network settings.
Note: The Wireless menu appears only when the printer is connected to a
wireless network.
Reports menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > Reports
•Network/Ports > Network [x] > Network [x] Setup > Reports
Use To
Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP
address.
Understanding the printer menus 90
Network Card menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > Network Card
•Network/Ports > Network [x] > Network [x] Setup > Network Card
Use To
View Card Status
Connected
Disconnected
View the connection status of the wireless network adapter.
View Card Speed View the speed of an active wireless network adapter.
Network Address
UAA
LAA
View the network addresses.
Job Timeout
0, 10–225 seconds
Set the amount of time it takes for a network print job to be canceled.
Notes:
•“90 seconds” is the factory default setting.
•A setting value of 0 disables the timeout.
•If a value between 1 and 9 is selected, then Invalid appears on the
display, and the value is not saved.
Banner Page
O
On
Allow the printer to print a banner page.
Note: O is the factory default setting.
TCP/IP menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > TCP/IP
•Network/Ports > Network [x] > Network [x] Setup > TCP/IP
Note: This menu is available only in network printers or printers attached to print servers.
Use To
Set Hostname Set the current TCP/IP host name.
Note: This can be changed only from the Embedded Web Server.
IP Address View or change the current TCP/IP address.
Note: Manually setting the IP address sets the Enable DHCP and Enable Auto
IP settings to O. It also sets Enable BOOTP and Enable RARP to O on
systems that support BOOTP and RARP.
Netmask View or change the current TCP/IP netmask.
Gateway View or change the current TCP/IP gateway.
Enable DHCP
On
O
Specify the DHCP address and parameter assignment.
Note: On is the factory default setting.
Understanding the printer menus 91
Use To
Enable RARP
On
O
Specify the RARP address assignment setting.
Note: O is the factory default setting.
Enable BOOTP
On
O
Specify the BOOTP address assignment setting.
Note: On is the factory default setting.
Enable AutoIP
Ye s
No
Specify the Zero Configuration Networking setting.
Note: Yes is the factory default setting.
Enable FTP/TFTP
Ye s
No
Enable the built-in FTP server, which lets you send files to the printer using File
Transfer Protocol.
Note: Yes is the factory default setting.
Enable HTTP Server
Ye s
No
Enable the built-in Web server (Embedded Web Server). When enabled, the
printer can be monitored and managed remotely using a Web browser.
Note: Yes is the factory default setting.
WINS Server Address View or change the current WINS server address.
Enable DDNS
Ye s
No
View or change the current DDNS setting.
Note: Yes is the factory default setting.
Enable mDNS
Ye s
No
View or change the current mDNS setting.
Note: Yes is the factory default setting.
DNS Server Address View or change the current DNS server address.
Backup DNS Server Address View or change the backup DNS server addresses.
Backup DNS Server Address 2
Backup DNS Server Address 3
Enable HTTPS
Ye s
No
View or change the current HTTPS setting.
Note: Yes is the factory default setting.
IPv6 menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > IPv6
•Network/Ports > Network [x] > Network [x] Setup > IPv6
Note: This menu is available only in network printers or printers that are attached to print servers.
Use To
Enable IPv6
On
O
Enable IPv6 in the printer.
Note: On is the factory default setting.
Understanding the printer menus 92
Use To
Auto Configuration
On
O
Specify whether or not the wireless network adapter accepts the
automatic IPv6 address configuration entries provided by a router.
Note: On is the factory default setting.
View Hostname Set the host name.
Note: These settings can be changed only from the Embedded
Web Server.
View Address
View Router Address
Enable DHCPv6
On
O
Enable DHCPv6 in the printer.
Note: On is the factory default setting.
Wireless menu
Note: This menu is available only in printers connected to a wireless network or printer models that have a
wireless network adapter.
To access the menu, navigate to:
Network/Ports > Network [x] > Network [x] Setup > Wireless
Use To
Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
•Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given period of time.
•Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings
of the access point.
Enable/Disable WPS Auto‑detection
Enable
Disable
Automatically detect the connection method that an access point
with WPS uses—Start Push Button Method or Start PIN Method.
Note: Disable is the factory default setting.
Network Mode
BSS Type
Infrastructure
Ad hoc
Specify the network mode.
Notes:
•Infrastructure is the factory default setting. This lets the printer
access a network using an access point.
•Ad hoc configures wireless connection directly between the
printer and a computer.
Compatibility
802.11b/g
802.11b/g/n
Specify the wireless standard for the wireless network.
Note: 802.11b/g/n is the factory default setting.
Choose Network Select an available network for the printer to use.
View Signal Quality View the quality of the wireless connection.
View Security Mode View the encryption method for the wireless network.
Understanding the printer menus 93
AppleTalk menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > AppleTalk
•Network/Ports > Network [x] > Network [x] Setup > AppleTalk
Use To
Activate
Ye s
No
Enable or disable AppleTalk support.
Note: No is the factory default setting.
View Name Show the assigned AppleTalk name.
Note: The AppleTalk name can be changed only from the Embedded
Web Server.
View Address Show the assigned AppleTalk address.
Note: The AppleTalk address can be changed only from the Embedded
Web Server.
Set Zone
[list of zones available on the
network]
Provide a list of AppleTalk zones available on the network.
Note: The default zone for the network is the factory default setting.
Standard USB menu
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
received through a USB port requires it, regardless of the default printer
language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PostScript emulation if the PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if the PS
SmartSwitch is set to O.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PCL emulation if the PCL SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if the PCL
SmartSwitch is set to O.
Understanding the printer menus 94
Use To
NPA Mode
On
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then process it appropriately.
•The printer automatically restarts when changing the setting from the
printer control panel. The menu selection is then updated.
USB Buer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the USB input buer.
Notes:
•Auto is the factory default setting.
•Disabled turns o job buering. Any jobs already buered on the printer
hard disk are printed before normal processing resumes.
•The USB buer size value can be changed in 1-K increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the USB Buer, disable or
reduce the size of the parallel, serial, and network buers.
•The printer automatically restarts when the setting is changed from the
printer control panel. The menu selection is then updated.
Job Buering
O
On
Auto
Temporarily store print jobs in the printer hard disk before printing.
Notes:
•O is the factory default setting.
•On buers jobs on the printer hard disk.
•Auto buers print jobs only if the printer is busy processing data from
another input port.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•Auto is the factory default setting.
•On processes raw binary PostScript print jobs.
•O filters print jobs using the standard protocol.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
Understanding the printer menus 95
Use To
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
Parallel [x] menu
Note: This menu appears only when an optional parallel card is installed.
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
received through a serial port requires it, regardless of the default printer
language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PostScript emulation if PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if PS SmartSwitch is
set to O.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PCL emulation if PCL SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if PCL SmartSwitch is set to
O.
NPA Mode
On
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Understanding the printer menus 96
Use To
Parallel Buer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the parallel input buer.
Notes:
•Auto is the factory default setting.
•Disabled turns o job buering. Any print jobs already buered on the
printer hard disk are printed before normal processing resumes.
•The parallel buer size setting can be changed in 1‑KB increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Parallel Buer, disable or
reduce the size of the USB, serial, and network buers.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Job Buering
O
On
Auto
Temporarily store print jobs on the printer hard disk before printing.
Notes:
•O is the factory default setting.
•On buers print jobs on the printer hard disk.
•Auto buers print jobs only if the printer is busy processing data from
another input port.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Advanced Status
On
O
Enable bidirectional communication through the parallel port.
Notes:
•On is the factory default setting.
•O disables parallel port negotiation.
Protocol
Standard
Fastbytes
Specify the parallel port protocol.
Notes:
•Fastbytes is the factory default setting. It provides compatibility with most
existing parallel ports and is the recommended setting.
•Standard tries to resolve parallel port communication problems.
Honor Init
On
O
Determine if the printer honors printer hardware initialization requests from the
computer.
Notes:
•O is the factory default setting.
•The computer requests initialization by activating the Init signal from the
parallel port. Many personal computers activate the Init signal each time
the computer is turned on.
Parallel Mode 2
On
O
Determine if the parallel port data is sampled on the leading or trailing edge of
a strobe.
Note: On is the factory default setting.
Understanding the printer menus 97
Use To
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•Auto is the factory default setting.
•O filters print jobs using the standard protocol.
•On processes raw binary PostScript print jobs.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
Serial [x] menu
Note: This menu appears only when an optional serial card is installed.
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
received through a serial port requires it, regardless of the default printer
language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PostScript emulation if PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if PS SmartSwitch is
set to O.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PCL emulation if PCL SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if PCL SmartSwitch is set to
O.
Understanding the printer menus 98
Use To
NPA Mode
On
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then processes it appropriately.
•When set to On, the printer performs NPA processing. If the data is not in
NPA format, it is rejected as bad data.
•When set to O, the printer does not perform NPA processing.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Serial Buer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the serial input buer.
Notes:
•Auto is the factory default setting.
•Disabled turns o job buering. Any jobs already buered on the disk are
printed before normal processing is resumed.
•The serial buer size setting can be changed in 1‑KB increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Serial Buer, disable or
reduce the size of the parallel, serial, and network buers.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Job Buering
O
On
Auto
Temporarily store print jobs on the printer hard disk before printing.
Notes:
•O is the factory default setting. The printer does not buer print jobs on
the printer hard disk.
•On buers print jobs on the printer hard disk.
•Auto buers print jobs only if the printer is busy processing data from
another input port.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Protocol
DTR
DTR/DSR
XON/XOFF
XON/XOFF/DTR
XONXOFF/DTRDSR
Select the hardware and software handshaking settings for the serial port.
Notes:
•DTR is the factory default setting.
•DTR/DSR is a hardware handshaking setting.
•XON/XOFF is a software handshaking setting.
•XON/XOFF/DTR and XON/XOFF/DTR/DSR are combined hardware and
software handshaking settings.
Understanding the printer menus 99
Use To
Robust XON
On
O
Determine whether the printer communicates availability to the computer.
Notes:
•O is the factory default setting.
•This menu item applies only to the serial port if Serial Protocol is set to
XON/XOFF.
Baud
1200
2400
4800
9600
19200
38400
57600
115200
138200
172800
230400
345600
Specify the rate at which data can be received through the serial port.
Notes:
•9600 is the factory default setting.
•138200, 172800, 230400, and 345600 baud rates are only displayed in
the Standard Serial menu. These settings do not appear in the Serial
Option 1, Serial Option 2, or Serial Option 3 menus.
Data Bits
7
8
Specify the number of data bits sent in each transmission frame.
Note: 8 is the factory default setting.
Parity
Even
Odd
None
Ignore
Set the parity for serial input and output data frames.
Note: None is the factory default setting.
Honor DSR
On
O
Determine whether the printer uses the DSR Signal.
Notes:
•O is the factory default setting.
•DSR is a handshaking signal used by most serial cables. The serial port
uses DSR to distinguish data sent by the computer from data created by
electrical noise in the serial cable. The electrical noise can cause stray
characters to print. Set this to On to prevent stray characters from
printing.
Understanding the printer menus 100
SMTP Setup menu
Use To
Primary SMTP Gateway Specify SMTP server gateway and port information.
Note: 25 is the default SMTP gateway port.
Primary SMTP Gateway Port
Secondary SMTP Gateway
Secondary SMTP Gateway Port
SMTP Timeout
5–30
Specify the amount of time in seconds before the server stops trying
to send an e‑mail.
Note: 30 is the factory default setting.
Reply Address Specify a reply address of up to 128 characters in the e-mail sent by
the printer.
Use SSL
Disabled
Negotiate
Required
Set the printer to use SSL for increased security when connecting to
the SMTP server.
Notes:
•Disabled is the factory default setting.
•When the Negotiate setting is used, the SMTP server
determines if SSL will be used.
SMTP Server Authentication
No authentication required
Login/Plain
CRAM‑MD5
Digest‑MD5
NTLM
Kerberos 5
Specify the type of user authentication required for printing
privileges.
Note: “No authentication required” is the factory default setting.
Device‑Initiated E‑mail
None
Use Device SMTP Credentials
Specify what credentials will be used when communicating to the
SMTP server. Some SMTP servers require credentials to send an e-
mail.
Notes:
•None is the factory default setting for Device‑Initiated E‑mail
and User‑Initiated E‑mail.
•Device Userid and Device Password are used to log in to the
SMTP server when Use Device SMTP Credentials is selected.
•User‑Initiated E‑mail, Kerberos 5 Realm, and NTLM Domain
appear only in touch‑screen printer models.
User‑Initiated E‑mail
None
Use Device SMTP Credentials
Use Session User ID & Password
Use Session E‑mail address & Password
Prompt User
Device Userid
Device Password
Kerberos 5 Realm
NTLM Domain
Understanding the printer menus 101
Security menu
Confidential Print menu
Use To
Max Invalid PIN
O
2–10
Limit the number of times an invalid PIN can be entered.
Notes:
•This menu appears only when a formatted, non-defective printer hard disk is
installed.
•Once the limit is reached, the print jobs for that user name and PIN are deleted.
Confidential Job Expiration
O
1 hour
4 hours
24 hours
1 week
Limit the amount of time a confidential print job stays in the printer before it is deleted.
Notes:
•If the “Confidential Job Expiration” setting is changed while confidential print
jobs reside in the printer RAM or printer hard disk, then the expiration time for
those print jobs does not change to the new default value.
•If the printer is turned o, then all confidential jobs held in the printer RAM are
deleted.
Repeat Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs.
Verify Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs needing verification.
Reserve Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs for printing at a later time.
Note: O is the factory default setting.
Erase Temporary Data Files menu
Erase Temporary Data Files deletes only print job data on the printer hard disk that are not currently in use by
the file system. All permanent data on the printer hard disk are preserved, such as downloaded fonts, macros,
and held jobs.
Note: This menu appears only when a formatted, working printer hard disk is installed.
Understanding the printer menus 102
Use To
Wiping Mode
Auto
Specify the mode for erasing temporary data files.
Automatic Method
Single pass
Multiple pass
Mark all disk space used by a previous print job. This method does not permit
the file system to reuse this space until it has been cleared.
Notes:
•“Single pass” is the factory default setting.
•Only automatic wiping enables users to erase temporary data files
without having to turn o the printer for an extended amount of time.
•Highly confidential information should be erased using only the Multiple
pass method.
Security Audit Log menu
Use To
Export Log Let an authorized user export the audit log.
Notes:
•To export the audit log from the printer control panel, a flash drive must
be attached to the printer.
•The audit log can be downloaded from the Embedded Web Server and
saved on a computer.
Delete Log
Ye s
No
Specify whether or not audit logs are deleted.
Note: Yes is the factory default setting.
Configure Log
Enable Audit
Yes
No
Enable Remote Syslog
No
Yes
Remote Syslog Facility
0–23
Severity of events to log
0–7
Specify how and whether or not audit logs are created.
Notes:
•Enable Audit determines if events are recorded in the secure audit log
and remote syslog. No is the factory default setting.
•Enable Remote Syslog determines if logs are sent to a remote server. No
is the factory default setting.
•Remote Syslog Facility determines the value used to send logs to the
remote syslog server. 4 is the factory default setting.
•If the security audit log is activated, then the severity value of each event
is recorded. 4 is the factory default setting.
Set Date and Time menu
Use To
Current Date and Time Show the current date and time settings for the printer.
Understanding the printer menus 103
Use To
Manually Set Date and Time
[input date/time]
Enter the date and time.
Notes:
•Manually setting the date and time sets Enable NTP to No.
•The wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM
format.
Time Zone
[list of time zones]
Select the time zone.
Note: GMT is the factory default setting.
Automatically observe DST
On
O
Set the printer to use the applicable daylight saving time (DST) start and end
times associated with the printer Time Zone setting.
Note: On is the factory default setting.
Enable NTP
On
O
Enable Network Time Protocol, which synchronizes the clocks of devices on a
network.
Notes:
•On is the factory default setting.
•The setting is turned o if you manually set the date and time.
Understanding the printer menus 104
Settings menu
General Settings menu
Use To
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Set the language of the text that appears on the display.
Note: Not all languages are available for all printer models.
You may need to install special hardware for some
languages.
Show Supply Estimates
Show estimates
Do not show estimates
View supply estimates on the control panel, Embedded Web
Server, menu settings, and device statistics reports.
Note: Show estimates is the factory default setting.
Eco-Mode
O
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
Notes:
•O is the factory default setting.
•Setting Eco-Mode to Energy or Paper may aect printer
performance, but not print quality.
Quiet Mode
O
On
Reduce printer noise.
Note: O is the factory default setting.
Run Initial Setup
Ye s
No
Run the setup wizard.
Understanding the printer menus 105
Use To
Paper Sizes
US
Metric
Specify the unit of measurement for paper sizes.
Note: US is the factory default setting.
Home screen customization
Change language
Search Held Jobs
Held Jobs
USB Drive
Bookmarks
Jobs by user
Change the icons that appear on the control panel.
Select from the following options:
Display
Do not display
Notes:
•Display is the factory default setting for Search Held
Jobs, Held jobs, and USB Drive.
•Do not display is the factory default setting for Change
Language, Bookmarks, and Jobs by user.
Output Lighting
Normal/Standby Mode
O
Dim
Bright
Set the amount of light from the bin.
Notes:
•If Eco-Mode is set to Energy or Energy/Paper, then Dim is
the factory default setting.
•If Eco-Mode is set to O or Paper, then Bright is the
factory default setting.
•This menu appears only when an indicator light is
installed in the bin or an optional bin with an indicator
light is added.
Alarms
Alarm Control
Cartridge Alarm
Staple Alarm
Hole Punch Alarm
Set an alarm when the printer requires user intervention.
Select from the following options:
O
Single
Continuous
Notes:
•Single is the factory default setting for Alarm Control.
•O is the factory default setting for Cartridge Alarm,
Staple Alarm, and Hole Punch Alarm.
Timeouts
Sleep Mode
Disabled
1–120
Set the idle time before the printer begins operating in Sleep
Mode.
Notes:
•20 minutes is the factory default setting.
•Disabled appears only when Energy Conserve is set to
O.
Timeouts
Print with Display O
Allow printing with display o
Display on when printing
Print a job with the display turned o.
Note: Display on when printing is the factory default setting.
Understanding the printer menus 106
Use To
Timeouts
Hibernate Timeout
Disabled
20 minutes
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days
1 week
2 weeks
1 month
Set the time before the printer enters Hibernate mode.
Note: 3 days is the factory default setting.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate
Set the printer to Hibernate mode even if there is an active
Ethernet or fax connection.
Note: Do Not Hibernate is the factory default setting.
Timeouts
Screen Timeout
15–300
Set the idle time before the display automatically returns to
Ready state.
Note: 30 seconds is the factory default setting.
Timeouts
Print Timeout
Disabled
1–255
Set the printer to end a print job after it has been idle for the
specified amount of time.
Notes:
•90 seconds is the factory default setting.
•When the timer expires, any partially printed page still in
the printer is printed.
•Print Timeout is available only when using PCL
emulation.
Timeouts
Wait Timeout
Disabled
15–65535
Set the time the printer waits to receive for more data before
canceling a print job.
Notes:
•40 seconds is the factory default setting.
•Wait Timeout is available only when the printer is using
PostScript emulation.
Timeouts
Job Hold Timeout
5–255
Set the time the printer waits for user intervention before it
holds jobs that require unavailable resources.
Notes:
•30 seconds is the factory default setting.
•This menu appears only when a hard disk is installed.
Understanding the printer menus 107
Use To
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Set the printer to restart when an error occurs.
Note: Reboot always is the factory default setting.
Error Recovery
Max Auto Reboots
1–20
Determine the number of automatic reboots the printer can
perform.
Note: 5 is the factory default setting.
Print Recovery
Auto Continue
Disabled
5–255
Let the printer automatically continue printing from certain
oine situations when these are not resolved within the
specified time period.
Note: Disabled is the factory default setting.
Print Recovery
Jam Recovery
On
O
Auto
Specify whether the printer reprints jammed pages.
Note: Auto is the factory default setting. The printer reprints
jammed pages unless other tasks need the memory required
to hold the pages.
Print Recovery
Jam Assist
On
O
Set the printer to check for jammed paper automatically.
Note: On is the factory default setting.
Print Recovery
Page Protect
O
On
Set the printer to print the correct output for a page.
Note: O is the factory default setting.
Accessibility Settings
Speech Rate
Very Slow
Slow
Normal
Fast
Faster
Very Fast
Rapid
Very Rapid
Fastest
Adjust the Voice Guidance speaking rate.
Note: Normal is the factory default setting.
Accessibility Settings
Headphone Volume
1–10
Set the headphones volume.
Note: 5 is the factory default setting.
Information Sent to Lexmark
Supplies and Page Usage (Anonymous)
On
O
Send anonymous device usage information to Lexmark.
Note: The default value depends on what you selected
during the initial setup.
Understanding the printer menus 108
Use To
Press Sleep Button
Do Nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a short
press of the Sleep button.
Note: Sleep is the factory default setting.
Press and Hold Sleep Button
Do Nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a long
press of the Sleep button.
Note: Do Nothing is the factory default setting.
Factory Defaults
Do Not Restore
Restore Now
Restore the printer factory default settings.
Notes:
•Do Not Restore is the factory default setting.
•All downloads stored in the RAM are deleted.
Downloads stored in the flash memory or in the printer
hard disk are not aected.
Custom Home Message
O
IP Address
Hostname
Contact Name
Location
Zero Configuration Name
Custom Text 1
Select a custom home message that appears as an alternating
display of the printer status.
Export Configuration Package
Export
Export the configuration package to a flash drive.
Export Compressed Logs File
Export
Export the compressed logs file to a flash drive.
Flash Drive
Print Settings menu
Use To
Copies
1–999
Specify a default number of copies for each print job.
Note: 1 is the factory default setting.
Paper Source
Tray [x]
MP Feeder
Manual Paper
Set a default paper source for all print jobs.
Note: Tray 1 is the factory default setting.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Note: “(1,2,3) (1,2,3)” is the factory default setting.
Understanding the printer menus 109
Use To
Sides (Duplex)
1 sided
2 sided
Specify whether prints are on one side or on both sides of the page.
Note: 1 sided is the factory default setting.
Staple
O
On
Specify whether prints are stapled.
Notes:
•O is the factory default setting.
•On allows the printer to staple print jobs.
•This menu appears only when a supported staple finisher is installed.
Hole Punch
O
On
Specify whether prints have holes for binding.
Notes:
•O is the factory default setting.
•This menu appears only when a supported staple, hole punch finisher is
installed.
Hole Punch Mode
2 holes
3 holes
4 holes
Specify the number of holes to be made on the prints.
Notes:
•“3 holes” is the U.S. factory default setting. “4 holes” is the international
factory default setting.
•This menu appears only when a supported staple, hole punch finisher is
installed.
Duplex Binding
Long Edge
Short Edge
Define the way duplexed pages are bound and printed.
Notes:
•Long Edge assumes binding along the long edge of the page (left edge
for portrait and top edge for landscape). This is the factory default setting.
•Short Edge assumes binding along the short edge of the page (top edge
for portrait and left edge for landscape).
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Notes:
•Auto is the factory default setting.
•This setting aects jobs if the value of the Paper Saver setting in the
same menu is not set to O.
Paper Saver
O
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Specify that multiple‑page images be printed on one side of a paper.
Notes:
•O is the factory default setting.
•The number selected is the number of page images that will print per
side.
Understanding the printer menus 110
Use To
Paper Saver Border
None
Solid
Print a border on each page image when using N‑Up (pages per side).
Notes:
•None is the factory default setting.
•This setting aects jobs if the value of the Paper Saver setting in the
same menu is not set to O.
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using N‑Up (pages per
side).
Notes:
•Horizontal is the factory default setting.
•Positioning depends on the number of page images and whether they
are in portrait or landscape orientation.
•This setting aects jobs if the value of the Paper Saver setting in the
same menu is not set to O.
Separator Sheets
O
Between Copies
Between Jobs
Between Pages
Specify if blank separator sheets are inserted.
Notes:
•O is the factory default setting.
•Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a
blank page is inserted between each set of printed pages, such as after
all page 1's and after all page 2's.
•Between Jobs inserts a blank sheet between print jobs.
•Between Pages inserts a blank sheet between each page of the print job.
This setting is useful when printing on transparencies or when inserting
blank pages in a document for notes.
Separator Sheet Source
Tray [x]
Manual Feeder
MP Feeder
Specify the paper source for the separator sheet.
Note: Tray 1 is the factory default setting.
Blank Pages
Do Not Print
Print
Specify if blank pages are inserted in a print job.
Note: Do Not Print is the factory default setting.
Understanding the printer menus 111
Print Settings
Setup menu
Use To
Printer Language
PCL Emulation
PS Emulation
Set the default printer language.
Notes:
•PCL Emulation is the factory default setting.
•PostScript emulation uses a PostScript interpreter for
processing print jobs.
•PCL Emulation uses a PCL interpreter for processing
print jobs.
•Setting a printer language default does not prevent a
software program from sending print jobs that use
another printer language.
Job Waiting
On
O
Specify that print jobs be removed from the print queue when
they require unavailable printer options or custom settings.
They are stored in a separate print queue, so other jobs print
normally. When the missing information or options, or both are
obtained, the stored jobs print.
Notes:
•O is the factory default setting.
•This menu appears only when a formatted, working
printer hard disk is installed. This requirement ensures
that stored jobs are not deleted if the printer loses
power.
Print Area
Normal
Fit to Page
Whole Page
Set the logical and physical printable area.
Notes:
•Normal is the factory default setting. When attempting to
print data in the non‑printable area defined by the
Normal setting, the printer clips the image at the
boundary.
•Fit to Page fits the page content into the selected paper
size.
•Whole Page allows the image to be moved into the
non‑printable area defined by the Normal setting, but the
printer clips the image at the Normal setting boundary.
This setting aects only pages printed using a PCL 5e
interpreter and has no eect on pages printed using the
PCL XL or PostScript interpreter.
Understanding the printer menus 112
Use To
Download Target
RAM
Flash
Disk
Set the storage location for downloads.
Notes:
•RAM is the factory default setting. Storing downloads in
the RAM is temporary.
•Storing downloads in a flash memory or in a printer hard
disk places them in permanent storage. Downloads
remain in the flash memory or printer hard disk even
when the printer is turned o.
•This menu item appears only if an optional flash memory
or a formatted, working printer hard disk is installed.
Resource Save
On
O
Specify how the printer handles temporary downloads, such
as fonts and macros stored in the RAM, when the printer
receives a print job that requires more than the available
memory.
Notes:
•O is the factory default setting. This sets the printer to
retain downloads only until memory is needed.
Downloads are deleted in order to process print jobs.
•On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory Full [38] appears on the
printer display, but downloads are not deleted.
Print All Order
Alphabetical
Oldest First
Newest First
Specify the order in which held and confidential jobs are
printed when Print All is selected.
Note: Alphabetical is the factory default setting.
Finishing menu
Use To
Sides (Duplex)
1 sided
2 sided
Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Notes:
•“1 sided” is the factory default setting.
•You can set two‑sided printing from the printer software.
For Windows users:
Click File > Print, and then click Properties, Preferences, Options, or
Setup.
For Macintosh users:
Choose File > Print, and then adjust the settings from the Print dialog and
pop‑up menus.
Understanding the printer menus 113
Use To
Duplex Binding
Long Edge
Short Edge
Define the way duplexed pages are bound and printed.
Notes:
•Long Edge is the factory default setting. Long Edge assumes binding
along the long edge of the page (left edge for portrait and top edge for
landscape).
•Short Edge assumes binding along the short edge of the page (top edge
for portrait and left edge for landscape).
Copies
1–999
Specify the default number of copies for each print job.
Note: 1 is the factory default setting.
Blank Pages
Do Not Print
Print
Specify whether blank pages are inserted in a print job.
Note: Do Not Print is the factory default setting.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Note: “(1,1,1) (2,2,2)” is the factory default setting.
Separator Sheets
O
Between Copies
Between Jobs
Between Pages
Specify whether blank separator sheets are inserted.
Notes:
•O is the factory default setting.
•Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a
blank page is inserted between each set of printed pages, such as after
all page 1's and after all page 2's.
•Between Jobs inserts a blank sheet between print jobs.
•Between Pages inserts a blank sheet between each page of a print job.
This setting is useful when printing transparencies or when inserting
blank pages in a document.
Separator Source
Tray [x]
MP Feeder
Specify the paper source for the separator sheet.
Notes:
•Tray 1 (standard tray) is the factory default setting.
•From the Paper menu, set Configure MP to "Cassette" for MP Feeder to
appear as a menu setting.
Paper Saver
O
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Print multiple‑page images on one side of a paper.
Notes:
•O is the factory default setting.
•The number selected is the number of page images that will print per
side.
Understanding the printer menus 114
Use To
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using Paper Saver.
Notes:
•Horizontal is the factory default setting.
•Positioning depends on the number of page images and whether they
are in portrait or landscape orientation.
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Note: Auto is the factory default setting. The printer chooses between
portrait and landscape.
Paper Saver Border
None
Solid
Print a border when using Paper Saver.
Note: None is the factory default setting.
Staple Job
O
On
Specify whether printed output is stapled.
Notes:
•O is the factory default setting.
•This menu appears only when a supported staple finisher is installed.
Run Stapler Test Print a report that confirms that the staple finisher is functioning properly.
Note: This menu appears only when a supported staple finisher is installed.
Hole Punch
On
O
Specify whether holes will be created on printed outputs for the purpose of
collecting the sheets in a binder or folder.
Notes:
•O is the factory default setting.
•This menu appears only when a supported staple, hole punch finisher is
installed.
Hole Punch Mode
2 holes
3 holes
4 holes
Specify the number of holes to be created on printed outputs for the purpose
of collecting the sheets in a binder or folder.
Notes:
•“3 holes” is the U.S. factory default setting. “4 holes” is the international
factory default setting.
•This menu appears only when a supported staple, hole punch finisher is
installed.
Understanding the printer menus 115
Use To
Oset Pages
None
Between Copies
Between Jobs
Oset pages at certain instances.
Notes:
•None is the factory default setting.
•Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a
blank page is inserted between each set of printed pages, such as after
all page 1's and after all page 2's.
•Between Jobs sets the same oset position for the entire print job
regardless of the number of copies printed.
•This menu appears only when a supported staple finisher is installed.
Quality menu
Use To
Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q
Specify the printed output resolution in dots per inch.
Note: 600 dpi is the factory default setting.
Pixel Boost
O
Fonts
Horizontally
Vertically
Both directions
Enable more pixels to print in clusters for clarity, in order to enhance images
horizontally or vertically, or to enhance fonts.
Note: O is the factory default setting.
Toner Darkness
1–10
Lighten or darken the printed output.
Notes:
•8 is the factory default setting.
•Selecting a smaller number can help conserve toner.
Enhance Fine Lines
On
O
Enable a print mode preferable for files such as architectural drawings, maps,
electrical circuit diagrams, and flow charts.
Notes:
•O is the factory default setting.
•To set this option using the Embedded Web Server, type the network printer
IP address in the Web browser address field.
Gray Correction
Auto
O
Automatically adjust the contrast enhancement applied to images.
Note: Auto is the factory default setting.
Understanding the printer menus 116
Use To
Brightness
‑6 to 6
Adjust the printed output either by lightening or darkening it. You can conserve
toner by lightening the output.
Note: 0 is the factory default setting.
Contrast
0–5
Adjust the contrast of printed objects.
Note: 0 is the factory default setting.
Job Accounting menu
Note: This menu item appears only when a printer hard disk is installed. Make sure that the hard disk is not
read/write‑ or write‑protected.
Use To
Job Accounting Log
O
On
Set if the printer creates a log of the print jobs it receives.
Note: O is the factory default setting.
Job Accounting Utilities Print and delete log files or export them to a flash drive.
Accounting Log Frequency
Daily
Weekly
Monthly
Set how often a log file is created.
Note: Monthly is the factory default setting.
Log Action at End of Frequency
None
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Set how the printer responds when the frequency threshold expires.
Note: None is the factory default setting.
Log Near Full Level
O
1–99
Specify the maximum size of the log file before the printer executes the Log
Action at Near Full.
Note: 5 is the factory default setting.
Log Action at Near Full
None
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Set how the printer responds when the hard disk is nearly full.
Notes:
•None is the factory default setting.
•The value defined in Log Near Full Level determines when this action is
triggered.
Understanding the printer menus 117
Use To
Log Action at Full
None
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Set how the printer responds when disk usage reaches the maximum limit
(100MB).
Note: None is the factory default setting.
URL to Post Logs Set where the printer posts job accounting logs.
E‑mail to Send Logs Specify the e‑mail address to which the device sends job accounting logs.
Log File Prefix Specify the prefix you want for the log file name.
Note: The current host name defined in the TCP/IP menu is used as the
default log file prefix.
Utilities menu
Use To
Remove Held Jobs
Confidential
Held
Not Restored
All
Delete confidential and held jobs from the printer hard disk.
Notes:
•Selecting a setting aects only print jobs that are stored in the printer
hard disk. Bookmarks, print jobs on flash drives, and other types of held
jobs are not aected.
•Not Restored removes all Print and Hold jobs that are not restored from
the printer hard disk or printer memory.
Format Flash
Ye s
No
Format the flash memory.
Warning—Potential Damage: Do not turn o the printer while the flash
memory is being formatted.
Notes:
•Yes deletes all data stored in the flash memory.
•No cancels the format request.
•Flash memory refers to the memory added by installing a flash memory
card in the printer.
•The flash memory option card must not be read/write‑ or write‑protected.
•This menu item appears only when a formatted, working flash memory
card is installed.
Understanding the printer menus 118
Use To
Delete Downloads on Disk
Delete Now
Do Not Delete
Delete downloads from the printer hard disk, including all held jobs, buered
jobs, and parked jobs.
Notes:
•Delete Now sets the printer to delete the downloads and allows the
display to return to the originating screen after the deletion.
•Do Not Delete sets the printer display to return to the main Utilities menu.
Activate Hex Trace Assist in isolating the source of a print job problem.
Notes:
•When activated, all data sent to the printer is printed in hexadecimal and
character representation, and control codes are not executed.
•To exit or deactivate Hex Trace, turn o the printer.
Coverage Estimator
O
On
Provide an estimate of the percentage coverage of toner on a page. The
estimate is printed on a separate page at the end of each print job.
Note: O is the factory default setting.
XPS menu
Use To
Print Error Pages
O
On
Print a page containing information on errors, including XML markup errors.
Note: O is the factory default setting.
PDF menu
Use To
Scale to Fit
Ye s
No
Scale page content to fit the selected paper size.
Note: No is the factory default setting.
Annotations
Do Not Print
Print
Print annotations in a PDF.
Note: Do Not Print is the factory default setting.
PostScript menu
Use To
Print PS Error
On
O
Print a page containing the PostScript error.
Note: O is the factory default setting.
Lock PS Startup Mode
On
O
Disable the SysStart file.
Note: O is the factory default setting.
Understanding the printer menus 119
Use To
Font Priority
Resident
Flash/Disk
Establish the font search order.
Notes:
•Resident is the factory default setting.
•This menu item is available only when a formatted flash memory
option card or printer hard disk is installed and operating properly.
•Make sure the flash memory option or printer hard disk is not
read/write‑, write‑, or password‑protected.
•Job Buer Size must not be set to 100%.
PPDS menu
Menu item Description
Orientation
Portrait
Landscape
Sets the orientation of the text and graphics on the page
Notes:
•Portrait is the factory default setting.
•Settings are duplicated in the PCL Emulation menu.
Lines per Page
1–255
Sets the number of lines that print on each page
Notes:
•64 is the factory default setting.
•The printer sets the amount of space between each line based on
the Lines per Page, Paper Size, and Orientation settings. Select the
desired Paper Size and Orientation before setting Lines per Page.
Lines per Inch
0.25–30.00
Sets the number of lines that print per inch
Notes:
•6 is the factory default setting.
•Lines per Inch can be increased or decreased in 0.25‑inch
increments
Page Format
Print
Whole
Sets the logical and physical printable area of the page
Notes:
•Print is the factory default setting. Print data maintains its position
with respect to edge of the paper.
•When Whole is selected, document margins are calculated from the
top left corner of the physical edge of the page.
•Printing does not occur outside the printable area.
Understanding the printer menus 120
Menu item Description
Character Set
1
2
Specifies a default character set for PPDS print jobs
Notes:
•2 is the factory default setting. Character Set 2 is composed of
printable characters and symbols used in non‑US English languages.
•When Characters Set 1 is selected, values given to the printer are
interpreted as printer commands.
Best Fit
On
O
Replaces a missing font with a similar font
Note: On is the factory default setting. If the requested font is not found,
the printer will use a similar font.
Tray 1 Renumber
O
Tray 2
Configures the printer to work with printer software or programs that use
dierent source assignments for trays, drawers, and feeders
Notes:
•O is the factory default setting.
•Tray 2 is displayed only when it is installed.
Auto CR after LF
On
O
Specifies whether the printer automatically performs a carriage return (CR)
after a line feed (LF) control command
Notes:
•O is the factory default setting.
•Settings are duplicated in the PCL Emulation menu.
Auto LF after CR
On
O
Specifies whether the printer automatically performs a line feed (LF) after
a carriage return (CR) control command
Notes:
•O is the factory default setting.
•Settings are duplicated in the PCL Emulation menu.
Understanding the printer menus 121
HTML menu
Use To
Font Name
Albertus MT
Antique Olive
Apple Chancery
Arial MT
Avant Garde
Bodoni
Bookman
Chicago
Clarendon
Cooper Black
Copperplate
Coronet
Courier
Eurostile
Garamond
Geneva
Gill Sans
Goudy
Helvetica
Hoefler Text
Intl CG Times
Intl Courier
Intl Univers
Joanna MT
Letter Gothic
Lubalin Graph
Marigold
MonaLisa Recut
Monaco
New CenturySbk
New York
Optima
Oxford
Palatino
StempelGaramond
Tay
Times
TimesNewRoman
Univers
Zapf Chancery
NewSansMTJA
NewSansMTCS
NewSansMTCT
NewSansMTKO
Set the default font for HTML documents.
Note: The Times font is used in HTML documents that do
not specify a font.
Use To
Font Size
1–255 pt
Set the default font size for HTML documents.
Notes:
•12 pt is the factory default setting.
•Font size can be increased in 1‑point increments.
Scale
1–400%
Scale the default font for HTML documents.
Notes:
•100% is the factory default setting.
•Scaling can be increased in 1% increments.
Orientation
Portrait
Landscape
Set the page orientation for HTML documents.
Note: Portrait is the factory default setting.
Margin Size
8–255 mm
Set the page margin for HTML documents.
Notes:
•19 mm is the factory default setting.
•Margin size can be increased in 1‑mm increments.
Understanding the printer menus 122
Use To
Backgrounds
Do Not Print
Print
Specify whether to print backgrounds on HTML documents.
Note: Print is the factory default setting.
Image menu
Use To
Auto Fit
On
O
Select the optimal paper size, scaling, and orientation.
Note: On is the factory default setting. It overrides scaling and orientation
settings for some images.
Invert
On
O
Invert bitonal monochrome images.
Notes:
•O is the factory default setting.
•This setting does not apply to GIF or JPEG images.
Scaling
Anchor Top Left
Best Fit
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Scale the image to fit the selected paper size.
Notes:
•Best Fit is the factory default setting.
•When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation
Portrait
Landscape
Reverse Portrait
Reverse Landscape
Set the image orientation.
Note: Portrait is the factory default setting.
Help menu
Menu item Description
Print All Guides Prints all the guides
Print Quality Provides information about solving print quality issues
Printing Guide Provides information about loading paper and other specialty media
Media Guide Provides a list of the paper sizes supported in trays and feeders
Print Defects Guide Provides a template for determining the cause of repeating print quality
defects, and lists settings that can be used to adjust print quality
Menu Map Provides a list of the control panel menus and settings
Information Guide Provides help in locating additional information
Connection Guide Provides information about connecting the printer locally (USB) or to a
network
Understanding the printer menus 123
Menu item Description
Moving Guide Provides instructions for safely moving the printer
Supplies Guide Provides information about ordering supplies
Understanding the printer menus 124
Saving money and the environment
Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their
impact on the environment. We design with the environment in mind, engineer our packaging to reduce
materials, and provide collection and recycling programs. For more information, see:
•The Notices chapter
•The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
•The Lexmark recycling program at www.lexmark.com/recycle
By selecting certain printer settings or tasks, you may be able to reduce your printer's impact even further. This
chapter outlines the settings and tasks that may yield a greater environmental benefit.
Saving paper and toner
Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can
significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such
as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
For more information on how you can quickly save paper and energy using one printer setting, see “Using
Eco‑Mode” on page 125.
Using recycled paper
As an environmentally conscious company, Lexmark supports the use of recycled oce paper produced
specifically for use in laser printers. For more information on recycled papers that work well with your printer,
see “Using recycled paper and other oce papers” on page 64.
Conserving supplies
•Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
•Print multiple pages on a single sheet of paper.
•Use the preview feature to see how the document looks like before printing it.
•Print one copy of the document to check its content and format for accuracy.
Saving energy
Using Eco‑Mode
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
Saving money and the environment 125
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Eco‑Mode.
3Select a setting.
Use To
O Use the factory default settings for all settings associated with Eco‑Mode.
Notes:
•Settings that were changed when other modes were selected are reset to the factory
default settings.
•O supports the performance specifications of the printer.
Energy Reduce energy use, especially when the printer is idle.
Notes:
•Printer engine motors do not start until a document is ready to print. You may notice a
short delay before the first page is printed.
•The printer enters Sleep mode after one minute of inactivity.
•The printer display is turned o when the printer is in Sleep mode.
•Lights on the staple finisher and other optional finishers are turned o when the printer is
in Sleep mode.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Plain Paper Enable the automatic two‑sided (duplex) printing feature.
4Click Submit.
Reducing printer noise
Enable Quiet mode to reduce the printer noise.
1From the printer control panel, navigate to:
> Settings > > Settings > > General Settings > > Quiet Mode >
2Select a setting.
Saving money and the environment 126
Use To
On Reduce printer noise.
Notes:
•Print jobs process at a reduced speed.
•Printer engine motors do not start until a
document is ready to print. There is a short delay
before the first page is printed.
•The alarm control and cartridge alarm sounds are
turned o.
•The printer ignores the Advance Start command.
O Use factory default settings.
Note: This setting supports the performance
specifications of the printer.
3Press .
Adjusting Sleep mode
1From the control panel, navigate to:
> Settings > > Settings > > General Settings > > Timeouts > > Sleep Mode >
2In the Sleep Mode field, select the number of minutes the printer is idle before it enters Sleep mode.
3Apply the changes.
Using Hibernate mode
Hibernate is an ultra‑low‑power saving mode.
Notes:
•Three days is the default amount of time before the printer enters Hibernate mode.
•Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long
press of the Sleep button wakes the printer from Hibernate mode.
•If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1From the control panel, navigate to:
> Settings > > Settings > > General Settings >
2Select Press Sleep Button or Press and Hold Sleep Button, and then press .
3Press Hibernate > .
Saving money and the environment 127
Adjusting the brightness of the printer display
To save energy, or if you have trouble reading the display, adjust its brightness settings.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings.
3In the Screen Brightness field, enter the brightness percentage you want for the display.
4Click Submit.
Recycling
Lexmark provides collection programs and environmentally progressive approaches to recycling. For more
information, see:
•The Notices chapter
•The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
•The Lexmark recycling program at www.lexmark.com/recycle
Recycling Lexmark products
To return Lexmark products for recycling:
1Go to www.lexmark.com/recycle.
2Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be
recycled through your local recycling center.
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle
the box.
Saving money and the environment 128
Returning Lexmark cartridges for reuse or recycling
The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse
or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or
demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1Go to www.lexmark.com/recycle.
2Select the product that you want to recycle.
Saving money and the environment 129
Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is
attached, the printer is locked. When locked, the controller board shield and the controller board cannot be
removed. Attach a security lock to the printer in the location shown.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, device settings, network
information, bookmark settings, and embedded
solutions.
Hard disk memory Some printers have a hard disk drive installed. The printer
hard disk is designed for device-specific functionality.
This lets the device retain buered user data from
complex print jobs, as well as form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
•The printer is being decommissioned.
•The printer hard disk is being replaced.
Securing the printer 130
•The printer is being moved to a dierent department or location.
•The printer is being serviced by someone from outside your organization.
•The printer is being removed from your premises for service.
•The printer is being sold to another organization.
Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
In high‑security environments, it may be necessary to take additional steps to make sure that confidential data
stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your
premises.
•Degaussing—Flushes the hard disk with a magnetic field that erases stored data
•Crushing—Physically compresses the hard disk to break component parts and render them unreadable
•Milling—Physically shreds the hard disk into small metal bits
Note: Most data can be erased electronically, but the only way to guarantee that all data is completely
erased is to physically destroy each hard disk where data is stored.
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the
buered data, turn o the printer.
Erasing non‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following
these steps:
1Turn o the printer.
2Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen
with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is
fully turned on, a list of functions appears on the printer display.
3Press the up or down arrow button until Wipe All Settings appears.
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.
4Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.
Securing the printer 131
Erasing printer hard disk memory
Notes:
•Some printer models may not have a printer hard disk installed.
•Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential
material left by print jobs by securely overwriting files that have been marked for deletion.
Using the printer control panel
1Turn o the printer.
2Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress
bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is
fully turned on, a list of functions appears on the printer display.
3Press the up or down arrow button until Wipe Disk appears, and then select one of the following:
•Wipe disk (fast)—This lets you overwrite the disk with all zeroes in a single pass.
•Wipe disk (secure)—This lets you overwrite the disk with random bit patterns several times, followed by
a verification pass. A secure overwrite is compliant with the DoD 5220.22‑M standard for securely
erasing data from a hard disk. Highly confidential information should be wiped using this method.
4Press the up or down arrow button until Yes appears, and then proceed with disk wiping.
Notes:
•A status bar will indicate the progress of the disk wiping task.
•Disk wiping can take from several minutes to more than an hour, during which the printer will be
unavailable for other user tasks.
5Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.
Configuring printer hard disk encryption
Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen.
Note: Some printer models may not have a printer hard disk installed.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
Securing the printer 132
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Security > Disk Encryption.
Note: Disk Encryption appears in the Security menu only when a formatted, non‑defective printer hard
disk is installed.
3From the Disk Encryption menu, select Enable.
Notes:
•Enabling disk encryption will erase the content of the printer hard disk.
•Disk encryption can take from several minutes to more than an hour, during which the printer will be
unavailable for other user tasks.
Using the printer control panel
1Turn o the printer.
2Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress
bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is
fully turned on, a list of functions appears on the printer display.
3Navigate to:
Disk Encryption > Enable
Note: Enabling disk encryption will erase the contents of the printer hard disk.
4Select Ye s to proceed with disk wiping.
Notes:
•Do not turn o the printer during the encryption process. Doing so may result in loss of data.
•Disk encryption can take from several minutes to more than an hour, during which the printer will be
unavailable for other user tasks.
•A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the
printer will return to the screen for enabling or disabling disk encryption.
5Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.
Finding printer security information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data
stored in the printer cannot be accessed by unauthorized persons. For more information, visit the
Lexmark security Web page.
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information:
1Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer.
2Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Securing the printer 133
Maintaining the printer
Cleaning the printer
Cleaning the printer
Note: You may need to perform this task after every few months.
Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the
printer warranty.
1Make sure that the printer is turned o and unplugged from the electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer
before proceeding.
2Remove paper from the standard bin and multipurpose feeder.
3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer.
Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the
exterior of the printer.
5Make sure all areas of the printer are dry before sending a new print job.
Emptying the hole punch box
1Pull out the hole punch box.
Maintaining the printer 134
2Empty the container.
3Insert the emptied hole punch box back into the finisher until it clicks into place.
Checking the status of parts and supplies
Checking the status of parts and supplies on the printer control panel
From the printer control panel, navigate to:
> Status/Supplies > View Supplies >
Checking the status of parts and supplies from the Embedded Web Server
Note: Make sure the computer and printer are connected to the same network.
Maintaining the printer 135
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Device Status > More Details.
Configuring supply notifications from the Embedded Web Server
You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their
end‑of‑life by setting the selectable alerts.
Notes:
•Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit.
•All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable
alerts can be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply
conditions.
•The percentage of estimated remaining supply that prompts the alert can be set on some supplies for
some supply conditions.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Print Settings > Supply Notifications.
3From the drop‑down menu for each supply, select one of the following notification options:
Notification Description
O The normal printer behavior for all supplies occurs.
E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of
the supply will appear on the menus page and status page.
Warning The printer displays the warning message and generates an email about the status
of the supply. The printer does not stop when the supply condition is reached.
Continuable Stop1The printer stops processing jobs when the supply condition is reached, and the user
needs to press a button to continue printing.
Non Continuable Stop1,2 The printer stops when the supply condition is reached. The supply must be replaced
to continue printing.
1 The printer generates an e-mail about the status of the supply when supply notification is enabled.
2 The printer stops when some supplies become empty to prevent damage.
4Click Submit.
Maintaining the printer 136
Ordering supplies
To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark
authorized supplies dealers in your area. In other countries or regions, go to the Lexmark Web site at
www.lexmark.com or contact the place where you purchased the printer.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. Use
of third-party supplies or parts can aect warranty coverage. Damage caused by the use of third-party supplies
or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and
parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage
beyond the intended life may damage your Lexmark printer or its associated components.
Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy
may vary significantly and is dependent on many factors, such as actual document content, print quality settings,
and other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption
is dierent from the historical printing consumption. Consider the variable level of accuracy before purchasing
or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, the
estimated cartridge yield is based on approximately 5% coverage per page.
Ordering toner cartridges
Notes:
•Estimated cartridge yield is based on the ISO/IEC 19752 standard.
•Extremely low print coverage for extended periods of time may negatively aect actual yield.
Item Return Program cartridge
For the United States and Canada
High Yield Toner Cartridge 521HL
Extra High Yield Toner Cartridge 521XL*
For the European Union, European Economic Area , and Switzerland
High Yield Toner Cartridge 522HL
Extra High Yield Toner Cartridge 522XL*
For the Asia Pacific Region (includes Australia and New Zealand)
High Yield Toner Cartridge 523HL
Extra High Yield Toner Cartridge 523XL*
* This toner cartridge is supported only in the MS711 printer model.
For more information on countries located in a region, visit www.lexmark.com/regions.
Maintaining the printer 137
Item Return Program cartridge
For Latin America (includes Puerto Rico and Mexico)
High Yield Toner Cartridge 524HL
Extra High Yield Toner Cartridge 524XL*
For Africa, Middle East, Central Eastern Europe, and Commonwealth of Independent States
High Yield Toner Cartridge 525HL
Extra High Yield Toner Cartridge 525XL*
* This toner cartridge is supported only in the MS711 printer model.
For more information on countries located in a region, visit www.lexmark.com/regions.
Item Regular cartridge
Worldwide
High Yield Toner Cartridge 520HAL1
Extra High Yield Toner Cartridge 520XAL2
1 This cartridge is supported only in the MS710 printer model.
2 This cartridge is supported only in the MS711 printer model.
Ordering an imaging unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to
exhaustion of toner.
For more information on replacing the imaging unit, see the instruction sheet that came with the supply.
Part name Lexmark Return Program Regular
Imaging unit 520Z 520ZA
Ordering staple cartridges
Part name Part number
Staple cartridges 25A0013
Ordering a fuser wiper
Part name Part number
Oil wiper in bag 40x8579
Wax wiper in bag 40X8581
Maintaining the printer 138
Ordering a maintenance kit
To identify the supported fuser type, view the label on the fuser. Do either of the following:
•Remove the toner cartridge and the imaging unit. The two-digit fuser type code (such as 11 or 13) can be
seen on the front of the fuser.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
•Pull down the printer rear door. The two-digit fuser type code (such as 11 or 13) can be seen on the rear of
the fuser.
Notes:
•Using certain types of paper may require more frequent replacement of the maintenance kit.
•The separator roller, fuser, pick roller assembly, and transfer roller are all included in the maintenance kit
and can be individually ordered and replaced if necessary.
•For more information on replacing the parts included in the maintenance kit, see the instruction sheet
that came with each part.
Lexmark Return Program fuser maintenance kit type
Type Part number
MS710 Series Return Program fuser maintenance kit type 11, 110–120V 40X8530
MS710 Series Return Program fuser maintenance kit type 13, 220–240V 40X8531
MS710 Series Return Program fuser maintenance kit type 15, 100V 40X8532
Lexmark regular fuser maintenance kit type
Type Part number
MS710 Series regular fuser maintenance kit type 17, 110–120V 40X8533
MS710 Series regular fuser maintenance kit type 19, 220–240V 40X8534
MS710 Series regular fuser maintenance kit type 21, 100V 40X8535
Lexmark roller kit
Part number
MS710 Series roller kit 40X7706
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing
until you are ready to use them.
Do not expose supplies to:
•Direct sunlight
•Temperatures above 35°C (95°F)
•High humidity above 80%
Maintaining the printer 139
•Salty air
•Corrosive gases
•Heavy dust
Replacing supplies
Replacing the toner cartridge
1Lift the front cover, and then pull down the multipurpose feeder door.
2
1
2Pull the cartridge out of the printer using the handle.
Maintaining the printer 140
3Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to
redistribute the toner.
4Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the
side rails inside the printer.
Note: Make sure the cartridge is fully pushed in.
Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to
direct light for an extended period of time. Extended exposure to light may cause print quality problems.
5Close the multipurpose feeder door and the front cover.
2
1
Maintaining the printer 141
Replacing the imaging unit
1Lift the front cover, and then pull down the multipurpose feeder door.
2
1
2Pull out the toner cartridge from the printer using the handle.
3Lift the green handle, and then pull out the imaging unit from the printer.
1
2
Maintaining the printer 142
4Unpack the new imaging unit, and then shake it.
5Remove all packing material from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print
quality of future print jobs.
6Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the
arrows on the side rails inside the printer.
Maintaining the printer 143
7Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the
side rails inside the printer.
8Close the multipurpose feeder door and the front cover.
2
1
Maintaining the printer 144
Replacing a staple cartridge
1Open the stapler door.
2Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher.
3Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the
cartridge.
1
1
2
Maintaining the printer 145
4Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the
cartridge.
1
2
5Push the staple cartridge into the finisher until it clicks into place.
6Close the stapler door.
Replacing the fuser wiper cover assembly
1Turn o the printer.
2Squeeze the fuser wiper cover tab, and then lift to remove the cover assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching.
1
2
Maintaining the printer 146
3Install the new cover assembly into the printer.
4Turn on the printer.
Replacing the fuser wiper
1Turn o the printer.
2Squeeze the fuser wiper cover tab, and then lift to remove the cover assembly.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching.
1
2
Maintaining the printer 147
3Press the green portion of the fuser wiper against the fuser wiper cover, and then unhook the right side of
the wiper from the cover frame to remove the fuser wiper.
2
3
4Insert the left side of the new fuser wiper tab through the slot on the left side of the cover frame.
5Hook the right side of the fuser wiper on the right side of the cover frame.
Maintaining the printer 148
6Install the cover assembly into the printer.
7Turn on the printer.
Moving the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
Before moving the printer
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If two or more optional finishers are installed, then remove the finishers individually from the printer.
Notes:
–Make sure to remove the topmost finisher first.
–To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.
Maintaining the printer 149
•If the printer does not have a caster base but is configured with optional trays, then remove the trays.
Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into
place.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Make sure there is adequate clearance around the printer.
•Use only the power cord provided with this product or the manufacturer's authorized replacement.
Maintaining the printer 150
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the
printer warranty.
Moving the printer to another location
The printer and its hardware options can be safely moved to another location by following these precautions:
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
hardware options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
Shipping the printer
When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Maintaining the printer 151
Managing the printer
Finding advanced networking and administrator
information
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced
system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded
Web Server — Security: Administrator's Guide on the Lexmark support Web site at
http://support.lexmark.com.
Accessing the remote control panel
The remote control panel on your computer screen lets you interact with the printer control panel, even when
you are not physically near the network printer. From your computer screen, you can view the printer status
and do print-related tasks you might normally do while standing at the network printer.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•Print a network setup page or menu settings page, and then locate the IP address in the TCP/IP
section. The IP address appears as four sets of numbers separated by periods, such as
123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Press Enter to open the Web page of your printer.
3Click Applications.
Note: The remote control panel requires a Java plug‑in to launch.
Modifying confidential print settings
Note: This feature is available only in network printers or printers connected to print servers.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings tab > Security > Confidential Print Setup.
3Modify the settings:
•Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry
attempts, all of the jobs for that user are deleted.
•Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified
time, all of the jobs for that user are deleted.
4Save the modified settings.
Managing the printer 152
Copying printer settings to other printers
Note: This feature is available only in network printers.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click the Copy Printer Settings.
3To change the language, select a language from the drop-down menu, and then click Click here to submit
language.
4Click Printer Settings.
5Type the IP addresses of the source and target printers in their appropriate fields.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.
6Click Copy Printer Settings.
Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before
restoring the factory default settings. For more information, see “Printing a menu settings page” on page 41.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the
Wipe All Settings option. For more information, see “Erasing non‑volatile memory” on page 131.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory
default settings. Exceptions include the display language, custom sizes and messages, and network/port
menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory or in the
printer hard disk are not aected.
From the printer control panel, navigate to:
> Settings > > Settings > > General Settings > > Factory Defaults > > Restore Now
>
Managing the printer 153
Clearing jams
Carefully select paper and specialty media, and then load them properly to avoid most jams. If jams occur, then
follow the steps outlined in this chapter.
Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory
required to hold the pages is needed for other printer tasks.
Avoiding jams
Load paper properly
•Make sure paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
•Do not remove a tray while the printer is printing.
•Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
•Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
Clearing jams 154
•Do not slide the paper into the tray. Load paper as shown in the illustration.
•Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing
tightly against the paper.
•Push the tray firmly into the printer after loading paper.
•If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long
edge of the paper are on the right side of the tray. For more information, see the “Loading paper and specialty
media” section of the User’s Guide.
Allow the paper to enter the optional mailbox bins properly
•When using A4‑, folio‑, or legal‑size paper, make sure to adjust the bin extender fully so that the paper enters
the bin properly.
Notes:
–If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a
jam in the mailbox bin. For example, if you are printing on a legal-size paper and the bin extender is
set to letter-size, then a jam occurs.
–If the bin extender is longer than the size of the paper you are printing on, then the edges become
uneven and the paper is not stacked properly. For example, if you are printing on a letter-size paper
and the bin extender is set to legal-size, then the paper does not stack properly.
Clearing jams 155
•If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push
the paper all the way back.
1
2
Note: If the paper is not under the bin arm, then a jam occurs due to an overfilled bin.
Use recommended paper
•Use only recommended paper or specialty media.
•Do not load wrinkled, creased, damp, bent, or curled paper.
•Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same tray.
•Make sure the paper size and type are set correctly on the computer or printer control panel.
•Store paper according to manufacturer recommendations.
Identifying jam locations
Notes:
•When Jam Assist is set to On, the printer flushes blank or pages with partial prints after a jammed page
has been cleared. Check your printed output for blank pages.
•When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Clearing jams 156
2
3
4
5
6
7
8
9
11
1
10
Jam locations
1Staple finisher
2Standard bin
3Front door
4Multipurpose feeder
5Duplex unit
6Trays
7Output expander
8Rear door
9Mailbox
10 Staple finisher rear door
Clearing jams 157
Paper jam in the front door
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1Open the front cover and the multipurpose feeder.
2
1
2Remove the toner cartridge.
3Remove the imaging unit.
1
2
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Clearing jams 158
4Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
12
5Insert the imaging unit.
Note: Use the arrows on the side of the printer as a guide.
6Insert the toner cartridge.
7Close the multipurpose feeder door and the front cover.
8If necessary, press on the control panel.
Paper jam in the rear door
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
Clearing jams 159
1Open the rear door.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Close the rear door.
Clearing jams 160
4Push the back of the standard tray.
5Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
1
2
6Insert the standard tray.
7If necessary, press on the control panel.
Clearing jams 161
Paper jam in the standard bin
1Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2If necessary, press on the control panel.
Paper jam in the duplex unit
1Remove the tray.
1
2
3
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
2
1
Clearing jams 162
3Insert the tray.
4If necessary, press on the control panel.
Paper jam in trays
1Remove the tray.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 163
3Insert the tray.
4If necessary, press on the control panel.
Paper jam in the multipurpose feeder
1Remove paper from the multipurpose feeder.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Flex, fan, and align the paper edges before loading.
Clearing jams 164
4Reload paper, and then adjust the paper guide.
5If necessary, press on the control panel.
Paper jam in the staple finisher
1Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 165
2Open the rear staple finisher door.
3Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4Close the door.
5If necessary, press on the control panel.
Clearing jams 166
Staple jam in the finisher
1Open the staple access door.
2Remove the staple cartridge holder.
3Open the staple guard, and then remove the loose staples.
Clearing jams 167
4Close the staple guard.
5Press the staples against the metal bracket.
Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the
staples near the metal bracket.
Clearing jams 168
6Insert the staple cartridge holder.
7Close the staple access door.
8If necessary, press on the control panel.
Clearing jams 169
Paper jam in the output expander
1Open the rear output expander door.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Close the door.
4If necessary, press on the control panel.
Clearing jams 170
Paper jam in the mailbox
1Open the rear mailbox door.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Close the door.
4 If the jam is in the mailbox bin, then remove the jammed paper.
Clearing jams 171
Note: Make sure that all paper fragments are removed.
5If necessary, press on the control panel.
Clearing jams 172
Troubleshooting
Understanding the printer messages
Cartridge, imaging unit mismatch [41.xy]
Use only a supported toner cartridge and imaging unit.
Note: For a list of supported supplies, go to www.lexmark.com.
Change [paper source] to [custom string] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray, and then press on the printer control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the printer
control panel.
•Cancel the print job.
Change [paper source] to [custom type name] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray, and then press on the printer control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the printer
control panel.
•Cancel the print job.
Change [paper source] to [paper size] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray, and then press on the printer control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the printer
control panel.
•Cancel the print job.
Troubleshooting 173
Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray, and then press on the printer control panel.
Note: Make sure the paper size and type settings are specified in the Paper menu on the printer
control panel.
•Cancel the print job.
Check tray [x] connection
Try one or more of the following:
•Turn o the printer, and then turn it back on.
If the error occurs a second time, then:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the specified tray.
4Reattach the tray.
5Connect the power cord to a properly grounded electrical outlet.
6Turn the printer back on.
If the error occurs again, then:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the tray.
4Contact customer support.
•From the printer control panel, press to clear the message and continue printing.
Close door or insert cartridge
The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and
covers.
Close finisher rear door
Close the finisher rear door of the printer.
Close rear door
Close the rear door of the printer.
Troubleshooting 174
Complex page, some data may not have printed [39]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
•Reduce the number and size of fonts, the number and complexity of images, and the number of pages
in the print job.
•Cancel the print job.
•Install additional printer memory.
Configuration change, some held jobs were not restored [57]
Held jobs are unavailable because of any of the following possible changes in the printer:
•The printer firmware has been updated.
•The tray for the print job is removed.
•The print job is sent from a flash drive that is no longer attached to the USB port.
•The printer hard disk contains print jobs that were stored when the hard disk was installed in a dierent
printer model.
From the printer control panel, press to clear the message and continue printing.
Defective flash detected [51]
Try one or more of the following:
•Replace the defective flash memory card.
•From the printer control panel, press to ignore the message and continue printing.
•Cancel the current print job.
Disk full [62]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
•Delete fonts, macros, and other data stored in the printer hard disk.
•Install a printer hard disk with larger capacity.
Disk must be formatted for use in this device
From the printer control panel, select Format disk to format the printer hard disk and clear the message.
Note: Formatting deletes all the files stored in the printer hard disk.
Troubleshooting 175
Disk near full. Securely clearing disk space.
Try one or more of the following:
•From the printer control panel, press to clear the message.
•Delete fonts, macros, and other data stored in the printer hard disk.
•Install a printer hard disk with higher capacity.
Empty the hole punch box
1Empty the hole punch box.
For more information, see the “Cleaning the printer” section of the User’s Guide.
2Reinsert the hole punch box into the finisher, and then press on the printer control panel to clear
the message.
Error reading USB drive. Remove USB.
An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.
Error reading USB hub. Remove hub.
An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.
Imaging unit low [84.xy]
You may need to order an imaging unit. If necessary, press on the printer control panel to clear the message
and continue printing.
Imaging unit nearly low [84.xy]
If necessary, press on the printer control panel to clear the message and continue printing.
Imaging unit very low, [x] estimated pages remain [84.xy]
You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section
of the User’s Guide.
If necessary, press on the printer control panel to clear the message and continue printing.
Troubleshooting 176
Incompatible output bin [x] [59]
Do either of the following:
•Remove the specified bin.
•From the printer control panel, press to clear the message and continue printing without using the
specified bin.
Incompatible tray [x] [59]
Do either of the following:
•Remove the specified tray.
•From the printer control panel, press to clear the message and continue printing without using the
specified tray.
Incorrect paper size, open [paper source] [34]
Try one or more of the following:
•Load the correct size of paper in the tray.
•From the printer control panel, press to clear the message and print using a dierent tray.
•Check the tray length and width guides and make sure the paper is loaded properly in the tray.
•Make sure the correct paper size and type are specified in Print Properties or in the Print dialog.
•Make sure the paper size and type settings are specified in the Paper menu on the printer control panel.
•Make sure the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, then
make sure the paper is large enough for the data being printed.
•Cancel the print job.
Insert hole punch box
Insert the hole punch box into the finisher, and then press on the printer control panel to clear the
message.
Insert staple cartridge
Do either of the following:
•Insert a staple cartridge. For more information, see the instruction sheet that came with the supply.
•From the printer control panel, press to clear the message and print without using the staple
finisher.
Insert Tray [x]
Insert the indicated tray into the printer.
Troubleshooting 177
Install bin [x]
Try one or more of the following:
•Install the specified bin:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Install the specified bin.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
•Cancel the print job.
•Reset active bin
Install Tray [x]
Try one or more of the following:
•Install the specified tray:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Install the specified tray.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
•Cancel the print job.
•Reset the active bin.
Insucient memory for Flash Memory Defragment operation [37]
Try one or more of the following:
•From the printer control panel, press to stop the defragmentation and continue printing.
•Delete fonts, macros, and other data in the printer memory. From the printer control panel, navigate to:
> Settings > > Settings > > Print Settings > > Utilities Menu > > Format Flash
> > Ye s >
•Install additional printer memory.
Insucient memory, some Held Jobs were deleted [37]
From the printer control panel, press to clear the message.
Troubleshooting 178
Insucient memory, some held jobs will not be restored [37]
Do either of the following:
•From the printer control panel, press to clear the message.
•Delete other held jobs to free up additional printer memory.
Insucient memory to collate job [37]
Try one or more of the following:
•From the printer control panel, press to print the portion of the job already stored and begin
collating the rest of the print job.
•Cancel the current print job.
Insucient memory to support Resource Save feature [35]
Try one or more of the following:
•From the printer control panel, press to disable Resource Save, clear the message, and continue
printing.
•Install additional printer memory.
Load [paper source] with [custom string] [orientation]
Try one or more of the following:
•Load the indicated tray or feeder with the correct size and type of paper.
•From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If
the printer cannot find a tray that has the correct size and type of paper, then it prints from the
default paper source.
•Cancel the current job.
Load [paper source] with [custom type name] [orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size and type of paper.
•From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that
tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the
default paper source.
•Cancel the current job.
Troubleshooting 179
Load [paper source] with [paper size] [orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size of paper.
•From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct paper size, then it feeds from that tray. If the
printer cannot find a tray that has the correct size of paper, then it prints from the default paper
source.
•Cancel the current job.
Load [paper source] with [paper type] [paper size] [orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size and type of paper.
•From the printer control panel, press to clear the message and continue printing.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that
tray. If the printer cannot find a tray that has the correct size and type of paper, then it prints from the
default paper source.
•Cancel the current job.
Load multipurpose feeder with [custom string] [orientation]
Try one or more of the following:
•Load the feeder with the correct paper size and type.
•Press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints
from an automatically selected tray.
•Cancel the current job.
Load multipurpose feeder with [custom type name] [orientation]
Try one or more of the following:
•Load the multipurpose feeder with the correct paper size and type.
•Press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints
from an automatically selected tray.
•Cancel the current job.
Troubleshooting 180
Load multipurpose feeder with [paper size] [orientation]
Try one or more of the following:
•Load the multipurpose feeder with the correct paper size.
•Press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints
from an automatically selected tray.
•Cancel the current job.
Load multipurpose feeder with [paper type] [paper size] [orientation]
Try one or more of the following:
•Load the multipurpose feeder with the correct paper size and type.
•Press to clear the message and continue printing.
Note: If no paper is loaded in the feeder, the printer manually overrides the request, and then prints
from an automatically selected tray.
•Cancel the current job.
Load staples
Try one or more of the following:
•Replace or insert the specified staple cartridge in the finisher.
For more information, see the “Replacing supplies” section of the User’s Guide.
•From the printer control panel, press to clear the message and continue printing.
•Cancel the print job.
Maintenance kit low [80.xy]
You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at
http://support.lexmark.com or contact customer support, and then report the message.
If necessary, press on the printer control panel to clear the message and continue printing.
Maintenance kit nearly low [80.xy]
For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer
support, and then report the message.
If necessary, press on the printer control panel to clear the message and continue printing.
Troubleshooting 181
Maintenance kit very low, [x] estimated pages remain [80.xy]
You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support
Web site at http://support.lexmark.com or contact customer support, and then report the message.
If necessary, press on the printer control panel to clear the message and continue printing.
Memory full [38]
Try one or more of the following:
•From the printer control panel, press to clear the message.
•Decrease the resolution setting.
•Install additional printer memory.
Misfeed cleared, extra sheets in output bin [24y.xx]
Press to clear the message and continue printing.
Network [x] software error [54]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
•Turn o the printer, wait for about 10 seconds, and then turn the printer back on.
•Update the network firmware in the printer or print server. For more information, visit the Lexmark
support Web site at http://support.lexmark.com.
Non‑Lexmark [supply type], see User’s Guide [33.xy]
Note: The supply type can be toner cartridge or imaging unit.
The printer has detected a non‑Lexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-
party supplies or parts may aect the performance, reliability, or life of the printer and its imaging
components. For more information, see “Using genuine Lexmark parts and supplies” on page 137.
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable
results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your Lexmark printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, press and on the control panel simultaneously for 15 seconds to clear the message and
continue printing.
Troubleshooting 182
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part.
Note: For a list of supported supplies, see the “Ordering supplies” section or go to www.lexmark.com.
Not enough free space in flash memory for resources [52]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
•Delete fonts, macros, and other data stored in the flash memory.
From the printer control panel, navigate to:
> Settings > > Settings > > Print Settings > > Utilities Menu > > Format Flash
> > Ye s >
•Use a larger‑capacity flash memory card.
Note: Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer
is turned o or restarted.
Paper changes needed
Try one or more of the following:
•From the printer control panel, select Prompt for each page to continue printing.
•Select Use current supplies to continue printing using the paper loaded in the tray.
•Cancel the current print job.
Parallel port [x] disabled [56]
Do either of the following:
•From the printer control panel, select Continue to clear the message and continue printing.
The printer discards any data received through the parallel port.
•Select Reset active bin to reset the bin for a linked set of bins.
Printer had to restart. Last job may be incomplete.
From the printer control panel, select Continue to clear the message and continue printing.
For more information, visit http://support.lexmark.com or contact customer support.
Troubleshooting 183
Reattach bin [x]
Try one or more of the following:
•Turn o the printer, and then turn it back on.
•Reattach the specified bin.
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the specified bin.
4Reattach the bin.
5Connect the power cord to a properly grounded electrical outlet.
6Turn the printer back on.
•Remove the specified bin:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the specified bin.
4Contact customer support.
•From the printer control panel, press to clear the message and print without using the specified
bin.
Reattach bins [x] – [y]
Try one or more of the following:
•Turn o the printer, and then turn it back on.
•Reattach the specified bins:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the specified bins.
4Reattach the bins.
5Connect the power cord to a properly grounded electrical outlet.
6Turn the printer back on.
•Remove the specified bins:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the specified bins.
4Contact customer support.
From the printer control panel, press to clear the message and print without using the specified
bins.
Troubleshooting 184
Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:
•Check if the toner cartridge is missing. If missing, then install the toner cartridge.
For information on installing the toner cartridge, see the “Replacing supplies” section.
•If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge.
Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The
cartridge may be defective or a non‑genuine Lexmark supply. For more information, see “Using
genuine Lexmark parts and supplies” on page 137.
Reinstall missing or unresponsive imaging unit [31.xy]
Try one or more of the following:
•Check if the imaging unit is missing. If missing, then install the imaging unit.
For information on installing the imaging unit, see the “Replacing supplies” section.
•If the imaging unit is installed, then remove and reinstall the unresponsive imaging unit.
Note: If the message appears after reinstalling the supply, then replace the imaging unit. The
imaging unit may be defective or a non‑genuine Lexmark supply. For more information, see “Using
genuine Lexmark parts and supplies” on page 137.
Remove defective disk [61]
Remove and replace the defective printer hard disk.
Remove packaging material, [area name]
1Remove any remaining packaging material from the specified location.
2From the printer control panel, press to clear the message and continue printing.
Remove paper from all bins
Remove paper from all bins to clear the message and continue printing.
Note: If removing the paper does not clear the message, then select Continue on the printer control
panel.
Remove paper from bin [x]
Remove paper from the specified bin to clear the message and continue printing.
Note: If removing the paper does not clear the message, then select Continue on the printer control
panel.
Troubleshooting 185
Remove paper from [linked set bin name]
Remove paper from the specified bin to clear the message and continue printing.
If removing the paper does not clear the message, then select Continue on the printer control panel.
Remove paper from standard output bin
Remove the paper stack from the standard bin.
Replace cartridge, printer region mismatch [42.xy]
Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer
region. y indicates the value of the cartridge region. x and y can have the following values:
List of printer and toner cartridge regions
Region number Region
0Global
1 United States, Canada
2 European Economic Area (EEA), Switzerland
3 Asia Pacific, Australia, New Zealand
4Latin America
5 Africa, Middle East, rest of Europe
9 Invalid
Notes:
•The x and y values are the .xy of the error code shown on the printer control panel.
•The x and y values must match for printing to continue.
Replace defective imaging unit [31.xy]
Replace the defective imaging unit to clear the message. For more information, see the instruction sheet
that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the
User’s Guide or visit www.lexmark.com.
Replace imaging unit, 0 estimated pages remain [84.xy]
Replace the imaging unit to clear the message and continue printing. For more information, see the
instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the
User’s Guide or visit www.lexmark.com.
Troubleshooting 186
Replace maintenance kit, recommended life exceeded [80.xyz]
For more information, go to http://support.lexmark.com or contact customer support.
Press to clear the message and continue printing.
Replace maintenance kit to resume printing [80.xy]
For more information, go to http://support.lexmark.com or contact customer support.
If necessary, press to clear the message and continue printing.
Replace missing cartridge [31.xy]
Install the missing toner cartridge to clear the message. For more information, see the “Replacing supplies”
section of the User’s Guide.
Replace missing fuser [31.xyz]
Install the missing fuser. For more information, see the instruction sheet that came with the replacement part.
Replace missing imaging unit [31.xy]
Install the missing imaging unit to clear the message. For more information, see the “Replacing supplies”
section of the User’s Guide.
Replace roller kit [81.xx]
1Replace the roller kit. For more information, see the instruction sheet that came with the part.
2Press to clear the message and continue printing.
Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing.
For more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that
is not intended to be used in this product.
The following error codes indicate that a non‑genuine Lexmark toner cartridge is installed:
32.13
32.16
32.19
32.22
32.25
32.28
32.31
Troubleshooting 187
32.34
32.37
For more information, see “Using genuine Lexmark parts and supplies” on page 137.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to
www.lexmark.com.
Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For
more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not
intended to be used in this product.
The following error codes indicate that a non‑genuine Lexmark imaging unit is installed:
32.14
32.17
32.20
32.23
32.26
32.29
32.32
32.35
32.38
For more information, see “Using genuine Lexmark parts and supplies” on page 137.
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section or go to
www.lexmark.com.
Replace wiper
1Replace the fuser wiper. For more information, see the instruction sheet that came with the part.
2Press to clear the message and continue printing.
Restore held jobs?
Do either of the following:
•Select Restore on the printer control panel to restore all held jobs stored in the printer hard disk.
•Select Do not restore if you do not want any print jobs to be restored.
Troubleshooting 188
Serial port [x] disabled [56]
Try one or more of the following:
•From the printer control panel, select Continue to clear the message.
The printer discards any data received through the specified serial port.
•Select Reset active bin to reset the active bin for a linked set of bins.
•Make sure the Serial Buer menu is set to Enabled.
Some held jobs were not restored
From the printer control panel, select Continue to clear the message and continue printing.
Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible.
Standard network software error [54]
Try one or more of the following:
•From the printer control panel, press to confirm.
•Unplug the router, wait for 30 seconds, and then plug it back again.
•Turn o the printer, and then turn it back on.
•Update the network firmware in the printer or the print server. For more information, visit the Lexmark
support Web site at http://support.lexmark.com.
Standard USB port disabled [56]
Try one or more of the following:
•From the printer control panel, press to clear the message and continue printing.
Note: The printer discards any data received through the USB port.
•From the printer control panel, set USB Buer to Auto.
Supply needed to complete job
Try one or more of the following:
•From the printer control panel, select Prompt for supplies to view all error messages that indicate what
supplies are needed to continue processing the current job, and then press to clear the message
and continue printing.
1Order the missing supply immediately.
2Install the supply. For more information, see the instruction sheet that came with the supply.
•Cancel the print job, then install the missing supply, and then resend the print job.
Troubleshooting 189
The device is operating in Safe Mode. Some print options may be disabled
or provide unexpected results.
Press to clear the message.
Too many bins attached [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra bins.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Too many disks installed [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra printer hard disks.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Too many flash options installed [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra flash memory.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Too many trays attached [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra trays.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Troubleshooting 190
Tray [x] paper size unsupported
The paper size in the specified tray is unsupported. Replace it with a supported paper size.
Unformatted flash detected [53]
Try one or more of the following:
•From the printer control panel, press to stop the defragmentation and continue printing.
•Format the flash memory device.
Note: If the error message remains, then the flash memory device may be defective and need to be
replaced.
Unsupported disk
An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one.
Unsupported option in slot [x] [55]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the unsupported option card from the printer controller board, and then replace it with a
supported card.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
USB port [x] disabled [56]
Try one or more of the following:
•From the printer control panel, select Continue to clear the message and continue printing.
The printer discards any data received through the specified serial port.
•Select Reset active bin to reset the active bin for a linked set of bins.
•Make sure the USB Buer menu is enabled.
Solving printer problems
•“Basic printer problems” on page 192
•“Hardware and internal option problems” on page 194
•“Paper feed problems” on page 199
Troubleshooting 191
Basic printer problems
The printer is not responding
Action Yes No
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Go to step 2. Turn on the printer.
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Press the Sleep
button to wake the
printer from Sleep
mode or Hibernate
mode.
Go to step 3.
Step 3
Check if one end of the power cord is plugged into the printer and
the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 4. Plug one end of the
power cord into the
printer and the other
to a properly
grounded electrical
outlet.
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match
the following:
•The USB symbol
on the cable with
the USB symbol
on the printer
•The appropriate
Ethernet cable
with the Ethernet
port
Step 6
Make sure the electrical outlet is not turned o by a switch or
breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 7.
Troubleshooting 192
Action Yes No
Step 7
Check if the printer is plugged into any surge protectors,
uninterruptible power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible
power supplies, or extension cords?
Connect the printer
power cord directly
to a properly
grounded electrical
outlet.
Go to step 8.
Step 8
Check if one end of the printer cable is plugged into a port on the
printer and the other to the computer, print server, option, or other
network device.
Is the printer cable securely attached to the printer and the
computer, print server, option, or other network device?
Go to step 9. Connect the printer
cable securely to the
printer and the
computer, print
server, option, or
other network
device.
Step 9
Make sure to install all hardware options properly and remove any
packing material.
Are all hardware options properly installed and all packing material
removed?
Go to step 10. Turn o the printer,
remove all packing
materials, then
reinstall the
hardware options,
and then turn on the
printer.
Step 10
Check if you have selected the correct port settings in the printer
driver.
Are the port settings correct?
Go to step 11. Use correct printer
driver settings.
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Go to step 12. Install the correct
printer driver.
Step 12
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is the printer working?
The problem is
solved.
Contact customer
support.
Troubleshooting 193
Printer display is blank
Action Yes No
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
The problem is
solved.
Go to step 2.
Step 2
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Do Please wait and Ready appear on the printer display?
The problem is
solved.
Turn o the printer,
and then contact
customer support.
Hardware and internal option problems
2100-sheet tray problems
Action Yes No
Step 1
aPull out the tray, and then do one or more of the following:
•Make sure paper lies flat in the tray.
•Check for paper jams or misfeeds.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•Check if the paper guides are aligned against the edges of
the paper.
•Make sure the paper is below the maximum paper fill
indicator.
•Check if you are printing on a recommended paper size and
type.
•Check if the paper or specialty media meets specifications
and is not damaged.
bInsert the tray properly.
Note: Press the paper stack down while inserting the tray.
Does the tray operate properly?
The problem is
solved.
Go to step 2.
Step 2
Turn o the printer, then wait about 10 seconds, and then turn it
back on.
Does the tray operate properly?
The problem is
solved.
Go to step 3.
Troubleshooting 194
Action Yes No
Step 3
Print a menu settings page, and then check if the tray is listed in
the Installed Features list.
Note: If the tray is listed in the menu settings page, but paper
jams when it enters or exits the tray, then it may not be properly
installed.
Is the tray listed in the menu settings page?
Go to step 4. For more
information, see the
setup sheet that
came with the 2100-
sheet tray.
Step 4
Check if the tray is available in the printer driver.
Note: You may need to manually add the tray in the printer driver
to make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 36.
Is the tray available in the printer driver?
Go to step 5. Manually add the
tray in the printer
driver.
Step 5
Check if the tray is selected.
From the application you are using, select the tray. If you are
using Mac OS X version 9, then make sure the printer is set up
in Chooser.
Does the tray operate properly?
The problem is
solved.
Contact customer
support.
Cannot detect internal option
Action Yes No
Step 1
Turn o the printer, then wait for about 10 seconds, and then turn
on the printer.
Does the internal option operate correctly?
The problem is
solved.
Go to step 2.
Step 2
Check if the internal option is properly installed in the controller
board.
aTurn o the printer using the power switch, and then unplug the
power cord from the electrical outlet.
bMake sure the internal option is installed in the appropriate
connector in the controller board.
cConnect the power cord to the printer, then to a properly
grounded electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Go to step 3. Connect the internal
option to the
controller board.
Troubleshooting 195
Action Yes No
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Reinstall the internal
option.
Step 4
aCheck if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see “Adding available options in the print driver”
on page 36.
bResend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact customer
support.
Internal print server does not operate correctly
Action Yes No
Step 1
Reinstall the internal print server.
aRemove, and then install the internal print server. For more
information, see “Installing an Internal Solutions Port” on
page 19.
bPrint a menu settings page, and then check if the internal print
server is listed in the Installed Features list.
Is the internal print server listed in the Installed Features list?
Go to step 2. Check if the internal
print server is
supported by the
printer.
Note: An internal
print server from
another printer may
not work with this
printer.
Step 2
Check the cable and the internal print server connection.
Use the correct cable, and then check if it is securely connected
to the internal print server.
Does the internal print server operate correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 196
Tray problems
Action Yes No
Step 1
aPull out the tray, and then do one or more of the following:
•Check for paper jams or misfeeds.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•If you are printing on custom‑size paper, then make sure
that the paper guides rest against the edges of the paper.
•Make sure the paper is below the maximum paper fill
indicator.
•Make sure paper lies flat in the tray.
bCheck if the tray closes properly.
Is the tray working?
The problem is
solved.
Go to step 2.
Step 2
aTurn o the printer, then wait about 10 seconds, and then turn
the printer back on.
bResend the print job.
Is the tray working?
The problem is
solved.
Go to step 3.
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed
in the Installed Features list.
Is the tray listed in the menu settings page?
Go to step 4. Reinstall the tray. For
more information,
see the setup
documentation that
came with the tray.
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to
make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 36.
Is the tray available in the printer driver?
The problem is
solved.
Contact customer
support.
Troubleshooting 197
Internal Solutions Port does not operate correctly
Action Yes No
Step 1
Make sure the Internal Solutions Port (ISP) is installed.
aInstall the ISP. For more information, see “Installing an Internal
Solutions Port” on page 19.
bPrint a menu settings page, and then check if the ISP is listed
in the Installed Features list.
Is the ISP listed in the Installed Features list?
Go to step 2. Check if you have a
supported ISP.
Note: An ISP from
another printer may
not work on this
printer.
Step 2
Check the cable and the ISP connection.
aUse the correct cable, and then make sure it is securely
connected to the ISP.
bCheck if the ISP solution interface cable is securely connected
into the receptacle of the controller board.
Note: The ISP solution interface cable and the receptacle on
the controller board are color‑coded.
Does the Internal Solutions Port operate correctly?
The problem is
solved.
Contact customer
support.
USB/parallel interface card does not operate correctly
Action Yes No
Step 1
Make sure the USB or parallel interface card is installed.
aInstall the USB or parallel interface card. For more information,
see “Installing an Internal Solutions Port” on page 19.
bPrint a menu settings page, and then check if the USB or parallel
interface card is listed in the Installed Features list.
Is the USB or parallel interface card listed in the Installed Features
list?
Go to step 2. Check if you have a
supported USB or
parallel interface
card.
Note: A USB or
parallel interface
card from another
printer may not work
on this printer.
Step 2
Check the cable and the USB or parallel interface card connection.
Use the correct cable, and then make sure it is securely
connected to the USB or parallel interface card.
Does the USB or parallel interface card operate correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 198
Paper feed problems
Jammed pages are not reprinted
Action Yes No
aTurn on jam recovery.
1From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Jam
Recovery
2Select On or Auto, and then press .
bResend the pages that did not print.
Were the jammed pages reprinted?
The problem is
solved.
Contact customer
support.
Paper frequently jams
Action Yes No
Step 1
aPull out the tray, and then do one or more of the following:
•Make sure paper lies flat in the tray.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•Check if the paper guides are aligned against the edges of
the paper.
•Make sure the paper is below the maximum paper fill
indicator.
•Check if you are printing on a recommended paper size and
type.
bInsert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Go to step 2. The problem is
solved.
Step 2
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is
solved.
Troubleshooting 199
Action Yes No
Step 3
aReview the tips on avoiding jams. For more information, see
“Avoiding jams” on page 154.
bFollow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact customer
support.
The problem is
solved.
Paper jam message remains after jam is cleared
Action Yes No
aFrom the printer control panel, navigate to:
Next > > Clear the jam, press OK >
bFollow the instructions on the printer display.
Does the paper jam message remain?
Contact customer
support.
The problem is
solved.
Solving print problems
Printing problems
Confidential and other held documents do not print
Action Yes No
Step 1
aFrom the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
bPrint the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
•Delete the print job, and then send it again.
•For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Troubleshooting 200
Action Yes No
Step 3
If you are printing from the Internet, then the printer may be reading
the multiple job titles as duplicates.
For Windows users
aOpen the Printing Preferences dialog.
bFrom the Print and Hold section, select Keep duplicate
documents.
cEnter a PIN.
dResend the print job.
For Macintosh users
aSave and name each job dierently.
bSend the job individually.
Are the documents printed?
The problem is
solved.
Go to step 4.
Step 4
aDelete some held jobs to free up printer memory.
bResend the print job.
Are the documents printed?
The problem is
solved.
Go to step 5.
Step 5
aAdd printer memory.
bResend the print job.
Are the documents printed?
The problem is
solved.
Contact customer
support.
Error message about reading the flash drive appears
Action Yes No
Step 1
Check if the flash drive is inserted into the front USB port.
Note: The flash drive will not work if it is inserted into the rear
USB port.
Is the flash drive inserted into the front USB port?
Go to step 2. Insert the flash drive
into the front USB
port.
Step 2
Check if the indicator light on the printer control panel is blinking
green.
Note: A green blinking light indicates that the printer is busy.
Is the indicator light blinking green?
Wait until the printer
is ready, then view
the held jobs list, and
then print the
documents.
Go to step 3.
Troubleshooting 201
Action Yes No
Step 3
aCheck for an error message on the display.
bClear the message.
Does the error message still appear?
Go to step 4. The problem is
solved.
Step 4
Check if the flash drive is supported.
For more information on tested and approved USB flash drives,
see “Supported flash drives and file types” on page 73.
Does the error message still appear?
Go to step 5. The problem is
solved.
Step 5
Check if the USB port is disabled by the system support person.
Does the error message still appear?
Contact customer
support.
The problem is
solved.
Incorrect characters print
Action Yes No
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn o
the printer, and then turn it back on to deactivate Hex Trace
mode.
Is the printer in Hex Trace mode?
Deactivate Hex
Trace mode.
Go to step 2.
Step 2
aFrom the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
bResend the print job.
Do incorrect characters print?
Contact customer
support.
The problem is
solved.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
aCheck if you are printing on paper that is supported by the tray.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 2.
Troubleshooting 202
Action Yes No
Step 2
aFrom the Paper menu on the printer control panel, set the paper
size and type to match the paper loaded in the tray.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
aDepending on your operating system, open Printing
Preferences or the Print dialog, and then specify the paper type.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 4.
Step 4
aCheck if the trays are not linked.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Contact customer
support.
Large jobs do not collate
Action Yes No
Step 1
aFrom the Finishing menu on the printer control panel, set
Collate to (1,2,3) (1,2,3).
bResend the print job.
Did the job print and collate correctly?
The problem is
solved.
Go to step 2.
Step 2
aFrom the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides
the setting in the Finishing menu.
bResend the print job.
Did the job print and collate correctly?
The problem is
solved.
Go to step 3.
Step 3
Reduce the complexity of the print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Did the job print and collate correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 203
Multiple‑language PDF files do not print
Action Yes No
Step 1
aCheck if the print options for the PDF output are set to embed
all fonts.
bGenerate a new PDF file, and then resend the print job.
Do the files print?
The problem is
solved.
Go to step 2.
Step 2
aOpen the document you want to print in Adobe Acrobat.
bClick File > Print > Advanced > Print As Image > OK > OK .
Do the files print?
The problem is
solved.
Contact customer
support.
Print job takes longer than expected
Action Yes No
Step 1
Change the environmental settings of the printer.
aFrom the printer control panel, navigate to:
Settings > General Settings
bSelect Eco‑Mode or Quiet Mode, and then select O.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the job print?
The problem is
solved.
Go to step 2.
Step 2
Reduce the number and size of fonts, the number and complexity
of images, and the number of pages in the print job, and then
resend the job
Did the job print?
The problem is
solved.
Go to step 3.
Step 3
aRemove held jobs stored in the printer memory.
bResend the print job.
Did the job print?
The problem is
solved.
Go to step 4.
Troubleshooting 204
Action Yes No
Step 4
aDisable the Page Protect feature.
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect
> O
bResend the print job.
Did the job print?
The problem is
solved.
Go to step 5.
Step 5
Install additional printer memory, and then resend the print job.
Did the job print?
The problem is
solved.
Contact customer
support.
Print jobs do not print
Action Yes No
Step 1
aFrom the document you are trying to print, open the Print dialog
and check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 2.
Step 2
aCheck if the printer is plugged in and turned on, and if Ready
appears on the printer display.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 3.
Step 3
If an error message appears on the printer display, then clear the
message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
The problem is
solved.
Go to step 4.
Troubleshooting 205
Action Yes No
Step 4
aCheck if the ports (USB, serial, or Ethernet) are working and if
the cables are securely connected to the computer and the
printer.
Note: For more information, see the setup documentation
that came with the printer.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 5.
Step 5
aTurn o the printer, then wait for about 10 seconds, and then
turn the printer back on.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 6.
Step 6
aRemove, and then reinstall the printer software. For more
information, see “Installing the printer software” on page 36.
Note: The printer software is available at
http://support.lexmark.com.
bResend the print job.
Do the jobs print?
The problem is
solved.
Contact customer
support.
Printing slows down
Notes:
•When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the
fuser.
•The printer speed may be reduced when printing for long periods of time, or printing at elevated
temperatures.
Action Yes No
Step 1
aMake sure the size of the paper loaded in the tray matches the
fuser type.
Note: To identify the fuser type, view the label on the fuser.
bResend the print job.
Does the print speed increase?
The problem is
solved.
Go to step 2.
Troubleshooting 206
Action Yes No
Step 2
aReplace the fuser.
For more information on installing the fuser, see the instruction
sheet that came with the part.
bResend the print job.
Does the print speed increase?
The problem is
solved.
Contact customer
support.
Tray linking does not work
Notes:
•The trays can detect paper length.
•The multipurpose feeder does not automatically detect the paper size. You must set the size from the
Paper Size/Type menu.
Action Yes No
Step 1
aOpen the trays, and then check if they contain paper of the
same size and type.
•Check if the paper guides are in the correct positions for
the size of the paper loaded in each tray.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
bResend the print job.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Step 2
aFrom the printer control panel, set the paper size and type in
the Paper menu to match the paper loaded in the trays to be
linked.
Note: The paper size and type must match for trays to be
linked.
bResend the print job.
Do the trays link correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 207
Unexpected page breaks occur
Action Yes No
Step 1
Adjust the print timeout settings.
aFrom the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
bSelect a higher setting, and then press .
cResend the print job.
Did the file print correctly?
The problem is
solved.
Go to step 2.
Step 2
aCheck the original file for manual page breaks.
bResend the print job.
Did the file print correctly?
The problem is
solved.
Contact customer
support.
Print quality problems
Characters have jagged or uneven edges
Action Yes No
Step 1
aPrint a font sample list to check if the fonts you are using are
supported by the printer.
1From the printer control panel, navigate to:
Menus > Reports > Print Fonts
2Select PCL Fonts or PostScript Fonts.
bResend the print job.
Are you using fonts that are supported by the printer?
Go to step 2. Select a font that is
supported by the
printer.
Step 2
Check if the fonts installed on the computer are supported by the
printer.
Are the fonts installed on the computer supported by the printer?
The problem is
solved.
Contact customer
support.
Troubleshooting 208
Clipped pages or images
Leading edge
Trailing edge
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the paper loaded.
bResend the print job.
Is the page or image clipped?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Step 3
aDepending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
bResend the print job.
Is the page or image clipped?
Go to step 4. The problem is
solved.
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge.
2Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Install the imaging unit, and then the cartridge.
bResend the print job.
Is the page or image clipped?
Contact customer
support.
The problem is
solved.
Troubleshooting 209
Compressed images appear on prints
Action Yes No
Step 1
aMake sure the size of the paper loaded in the tray matches the
fuser type.
Note: To identify the fuser type, view the label on the fuser.
bResend the print job.
Do compressed images still appear?
The problem is
solved.
Go to step 2.
Step 2
aReplace the fuser.
For more information on installing the fuser, see the instruction
sheet that came with the part.
bResend the print job.
Do compressed images still appear?
The problem is
solved.
Contact customer
support.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aFrom the Quality Menu on the printer control panel, decrease
the toner darkness.
Note: 8 is the factory default setting.
bResend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 2.
Troubleshooting 210
Action Yes No
Step 2
Reinstall the imaging unit and the toner cartridge.
aRemove the toner cartridge.
bRemove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit
to direct light for more than 10 minutes. Extended exposure
to light can cause print quality problems.
cInstall the imaging unit, and then the cartridge.
dResend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 3.
Step 3
Replace the imaging unit, and then resend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Contact customer
support.
Horizontal voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
aMake sure your software program is using a correct fill pattern.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 2. The problem is
solved.
Step 2
aLoad the specified tray or feeder with a recommended type of
paper.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 3. The problem is
solved.
Troubleshooting 211
Action Yes No
Step 3
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?
Contact customer
support.
The problem is
solved.
Incorrect margins on prints
ABC
DEF
ABC
DEF
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the paper size loaded.
bResend the print job.
Are the margins correct?
The problem is
solved.
Go to step 2.
Troubleshooting 212
Action Yes No
Step 2
From the printer control panel, set the paper size in the Paper menu
to match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Step 3
aDepending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
bResend the print job.
Are the margins correct?
The problem is
solved.
Contact customer
support.
Paper curl
Action Yes No
Step 1
Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
Are the width and length guides positioned correctly?
Go to step 2. Adjust the width and
length guides.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Go to step 3. Specify the paper
type and weight from
the tray settings to
match the paper
loaded in the tray.
Step 3
aDepending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Is the paper still curled?
Go to step 4. The problem is
solved.
Step 4
aRemove the paper from the tray, and then turn it over.
bResend the print job.
Is the paper still curled?
Go to step 5. The problem is
solved.
Troubleshooting 213
Action Yes No
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the paper still curled?
Contact customer
support.
The problem is
solved.
Print irregularities
) )
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the size of the paper loaded in the tray.
bResend the print job.
Do print irregularities still appear?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper size and type in the
Paper menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper
loaded in the tray?
Go to step 3. Specify the paper
size and type from
the tray settings to
match the paper
loaded in the tray.
Step 3
aDepending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Do print irregularities still appear?
Go to step 4. The problem is
solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in
the tray.
Go to step 5.
Troubleshooting 214
Action Yes No
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do print irregularities still appear?
Go to step 6. The problem is
solved.
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?
Contact customer
support at
http://support.lexm
ark.com or your
service
representative.
The problem is
solved.
Print is too dark
ABC
DEF
ABC
DEF
Action Yes No
Step 1
aFrom the Quality menu on the printer control panel, reduce the
toner darkness.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too dark?
Go to step 2. The problem is
solved.
Troubleshooting 215
Action Yes No
Step 2
aFrom the printer control panel, set the paper type, texture and
weight in the Paper menu to match the paper loaded in the tray.
bResend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Do one or more of
the following:
•Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.
•Change the
paper loaded in
the tray to match
the paper type,
texture and
weight specified
in the tray
settings.
Step 3
aDepending on your operating system, specify the paper type,
texture and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Is the print still too dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel,
change the texture
settings in the Paper
Texture menu to
match the paper you
are printing on.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the print still too dark?
Go to step 6. The problem is
solved.
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Contact customer
support.
The problem is
solved.
Troubleshooting 216
Print is too light
ABC
DEF
Action Yes No
Step 1
aFrom the Quality menu on the printer control panel, increase
the toner darkness.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too light?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper type, texture, and
weight in the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Change the paper
type, texture, and
weight to match the
paper loaded in the
tray.
Step 3
aDepending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Is the print still too light?
Go to step 4. The problem is
solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel,
change the texture
settings in the Paper
Texture menu to
match the paper you
are printing on.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the print still too light?
Go to step 6. The problem is
solved.
Troubleshooting 217
Action Yes No
Step 6
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Install the imaging unit, and then the cartridge.
bResend the print job.
Is the print still too light?
Go to step 7. The problem is
solved.
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Contact customer
support.
The problem is
solved.
Printer is printing blank pages
Action Yes No
Step 1
aCheck if there is packing material left on the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Check if the packing material is properly removed from the
imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the printer still printing blank pages?
Go to step 2. The problem is
solved.
Troubleshooting 218
Action Yes No
Step 2
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Is the printer still printing blank pages?
Go to step 3. The problem is
solved.
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?
Contact customer
support.
The problem is
solved.
Printer is printing solid black pages
Action Yes No
Step 1
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Is the printer printing solid black pages?
Go to step 2. The problem is
solved.
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
Contact customer
support.
The problem is
solved.
Troubleshooting 219
Repeating defects appear on prints
))
)
))
)
Action Yes No
Step 1
aReplace the imaging unit if the distance between the defects is
equal to any of the following:
•47.8 mm (1.88 in.)
•96.8 mm (3.81 in.)
•28.5 mm (1.12 in.)
bResend the print job.
Do repeating defects still appear on prints?
Go to step 2. The problem is
solved.
Step 2
aReplace the fuser if the distance between the defects is equal
to either of the following:
•87.9–92.7 mm (3.46–3.65 in.)
•95.2 mm (3.75 in.)
bResend the print job.
Do repeating defects still appear on prints?
Contact customer
support.
The problem is
solved.
Shadow images appear on prints
ABCD
ABCD
ABCD
ABCD
Leading edge
Trailing edge
Troubleshooting 220
Action Yes No
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2. Load paper with the
correct paper type
and weight in the
tray.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified
in the tray settings.
Step 3
aDepending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Do shadow images still appear on prints?
Go to step 4. The problem is
solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Contact customer
support.
The problem is
solved.
Skewed print
) )
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the size of the paper loaded.
bResend the print job.
Is the print still skewed?
Go to step 2. The problem is
solved.
Step 2
aCheck if you are printing on a paper that is supported by the
tray.
bResend the print job.
Is the print still skewed?
Contact customer
support.
The problem is
solved.
Troubleshooting 221
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aDepending on your operating system, specify the tray or feeder
from Printing Preferences or the Print dialog.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Go to step 3. Change the paper
type and weight to
match the paper
loaded in the tray.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Contact customer
support.
The problem is
solved.
Troubleshooting 222
Streaked vertical lines appear on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aDepending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
From the printer control panel, set the paper texture, type, and
weight in the Paper menu to match the paper loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
•Change the
paper loaded in
the tray to match
the paper
texture, type, and
weight specified
in the tray
settings.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 4. The problem is
solved.
Troubleshooting 223
Action Yes No
Step 4
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines appear on prints?
Contact customer
support at
http://support.lexm
ark.com or your
service
representative.
The problem is
solved.
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aReinstall the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2Install the imaging unit, and then the cartridge.
bResend the print job.
Did the toner fog or background shading disappear from the
prints?
The problem is
solved.
Go to step 2.
Step 2
Replace the imaging unit, and then resend the print job.
Did the toner fog or background shading disappear from the
prints?
The problem is
solved.
Contact customer
support.
Troubleshooting 224
Toner rubs o
Leading edge
Trailing edge
ABC
DEF
Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper
type, texture, and weight.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Go to step 2. Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Step 2
Resend the print job.
Does the toner still rub o?
Contact customer
support.
The problem is
solved.
Toner specks appear on prints
Action Yes No
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Contact customer
support.
The problem is
solved.
Transparency print quality is poor
Action Yes No
Step 1
From the printer control panel, set the paper type in the Paper
menu to match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Go to step 2. Set the paper type to
Transparency.
Step 2
aCheck if you are using a recommended type of transparency.
bResend the print job.
Is the print quality still poor?
Contact customer
support.
The problem is
solved.
Troubleshooting 225
Uneven print density
Action Yes No
Replace the imaging unit, and then resend the print job.
Is the print density uneven?
Contact customer
support.
The problem is
solved.
Vertical voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
aMake sure your software program is using a correct fill pattern.
bResend the print job.
Do vertical voids appear on prints?
Go to step 2. The problem is
solved.
Step 2
aFrom the printer control panel, set the paper type and weight
in the Paper menu to match the paper loaded in the tray.
bResend the print job.
Do vertical voids appear on prints?
Go to step 3. The problem is
solved.
Step 3
Check if you are using a recommended type of paper.
aLoad the specified tray or feeder with a recommended type of
paper.
bResend the print job.
Do vertical voids appear on prints?
Go to step 4. The problem is
solved.
Troubleshooting 226
Action Yes No
Step 4
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do vertical voids appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?
Contact customer
support.
The problem is
solved.
Embedded Web Server does not open
Action Yes No
Step 1
Make sure the printer IP address is correct.
View the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 2. Type the correct
printer IP address in
the address field of
your Web browser.
Note: Depending on
the network
settings, you may
need to type
“https://” instead
of “http://” before
the printer IP
address to access
the Embedded Web
Server.
Step 2
Check if the printer is turned on.
Is the printer turned on?
Go to step 3. Turn on the printer.
Step 3
Check if the network connection is working.
Is the network connection working?
Go to step 4. Contact your system
support person.
Troubleshooting 227
Action Yes No
Step 4
Make sure the cable connections to the printer and print server are
secure.
For more information, see the setup documentation that came
with the printer.
Are the cable connections to the printer and print server secure?
Go to step 5. Tighten the cable
connection.
Step 5
Temporarily disable the Web proxy servers.
Note: Proxy servers may block or restrict you from accessing
certain Web sites including the Embedded Web Server.
Are the Web proxy servers disabled?
Go to step 6. Contact your system
support person.
Step 6
Access the Embedded Web Server again by typing the correct IP
address in the address field.
Did the Embedded Web Server open?
The problem is
solved.
Contact customer
support.
Contacting customer support
Before contacting customer support, make sure to have the following information:
•Printer problem
•Error message
•Printer model type and serial number
Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,
support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries
or regions, go to http://support.lexmark.com.
Troubleshooting 228
Notices
Product information
Product name:
Lexmark MS710 and MS711
Machine type:
4063
Model(s):
832, 835
Edition notice
June 2017
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
© 2012 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Notices 229
Trademarks
Lexmark, the Lexmark logo, MarkNet, and MarkVision are trademarks or registered trademarks of Lexmark
International, Inc. in the United States and/or other countries.
Google Cloud Print is a trademark of Google Inc.
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Microsoft and Windows are either registered trademarks or trademarks of the Microsoft group of companies
in the United States and other countries.
Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used
in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
The following terms are trademarks or registered trademarks of these companies:
Albertus The Monotype Corporation plc
Antique Olive Monsieur Marcel OLIVE
Apple-Chancery Apple Computer, Inc.
Arial The Monotype Corporation plc
CG Times Based on Times New Roman under license from The Monotype Corporation plc, is a
product of Agfa Corporation
Chicago Apple Computer, Inc.
Clarendon Linotype-Hell AG and/or its subsidiaries
Eurostile Nebiolo
Geneva Apple Computer, Inc.
GillSans The Monotype Corporation plc
Helvetica Linotype-Hell AG and/or its subsidiaries
Hoefler Jonathan Hoefler Type Foundry
ITC Avant Garde Gothic International Typeface Corporation
ITC Bookman International Typeface Corporation
ITC Mona Lisa International Typeface Corporation
ITC Zapf Chancery International Typeface Corporation
Joanna The Monotype Corporation plc
Marigold Arthur Baker
Monaco Apple Computer, Inc.
New York Apple Computer, Inc.
Oxford Arthur Baker
Notices 230
Palatino Linotype-Hell AG and/or its subsidiaries
Stempel Garamond Linotype-Hell AG and/or its subsidiaries
Tay Agfa Corporation
Times New Roman The Monotype Corporation plc
Univers Linotype-Hell AG and/or its subsidiaries
All other trademarks are the property of their respective owners.
AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Licensing notices
All licensing notices associated with this product can be viewed from the root directory of the installation
software CD.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
•Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Notices 231
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232–3000
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing 56
Ready 32
Values are subject to change. See www.lexmark.com for current values.
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your
local sales oce phone number.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Notices 232
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching
a metal surface in an area away from the symbol.
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to
comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped
by Lexmark.
Temperature information
Ambient operating temperature 15.6 to 32.2°C (60 to 90°F)
Shipping temperature -40 to 43.3°C (-40 to 110°F)
Storage temperature and relative humidity 1 to 35°C (34 to 95°F)
8 to 80% RH
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 15‑milliwatt gallium arsenide laser operating in the wavelength of 787–800 nanometers. The
laser system and printer are designed so there is never any human access to laser radiation above a Class I
level during normal operation, user maintenance, or prescribed service condition.
Laser advisory label
A laser notice label may be axed to this printer as shown:
Notices 233
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.
PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser.
Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření. Nevystavujte se působení laserového paprsku.
FARE - Usynlig laserstråling, når patroner ernes, og spærreanordningen er slået fra. Undgå at blive udsat for laserstrålen.
GEVAAR - Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser.
DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser.
VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista.
GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und oener Sicherheitssperre. Laserstrahl meiden.
ΚΙΝΔΥΝΟΣ - Έκλυση αόρατης ακτινοβολίας laser κατά την αφαίρεση των κασετών και την απασφάλιση της μανδάλωσης. Αποφεύγετε την έκθεση στην
ακτινοβολία laser.
VESZÉLY – Nem látható lézersugárzás fordulhat elő a patronok eltávolításakor és a zárószerkezet felbontásakor. Kerülje a lézersugárnak való kitettséget.
PERICOLO - Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco. Evitare l´esposizione al raggio laser.
FARE – Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill. Unngå eksponering for laserstrålen.
NIEBEZPIECZEŃSTWO - niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady. Należy unikać naświetlenia promieniem lasera.
ОПАСНО! Невидимое лазерное излучение при извлеченных картриджах и снятии блокировки. Избегайте воздействия лазерных лучей.
Pozor – Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke. Nevystavujte sa lúčom.
PELIGRO: Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado. Evite la exposición al haz de láser.
FARA – Osynlig laserstrålning när patroner tas ur och spärrmekanismen är upphävd. Undvik exponering för laserstrålen.
危险 - 当移除碳粉盒及互锁失效时会产生看不见的激光辐射，请避免暴露在激光光束下。
危險 - 移除碳粉匣與安全連續開關失效時會產生看不見的雷射輻射。請避免曝露在雷射光束下。
危険 - カートリッジが取り外され、内部ロックが無効になると、見えないレーザー光が放射されます。 このレーザー光に当たらないようにしてください。
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)
Printing The product is generating hard‑copy output from electronic inputs. 780 (MS710); 800 (MS711)
Copy The product is generating hard‑copy output from hard‑copy original
documents.
N/A
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. 100 (Ready 1); 75 (Ready 2)
Sleep Mode The product is in a high‑level energy‑saving mode. 2.9
Hibernate The product is in a low‑level energy‑saving mode. 0.5
O The product is plugged into an electrical outlet, but the power switch
is turned o.
0.1
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com for current values.
Notices 234
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 20
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response
time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more
energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
•Using the Hibernate Timeout
•Using the Schedule Power modes
•Using the Sleep/Hibernate button
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
O mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
Notices 235
日本の VCCI 規定
製品にこのマークが表示されている場合、次の要件を満たしています。
この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この
装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをしてください。
VCCI-B
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU,
2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States
relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage
limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances
in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative or may be obtained at
www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
This product satisfies the Class B limits of EN 55022 and EN55032 and safety requirements of EN 60950‑1.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the
country-specific warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,
from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
Notices 236
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for
repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the
product for which it was intended. To obtain warranty service, you may be required to present the feature or
option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to
that user for the remainder of the warranty period. You should transfer proof of original purchase and this
statement to that user.
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12
months later provided that the warranty period for any supplies and for any maintenance items included with
the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser
Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is
available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”
message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to
deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark
designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the
Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of
the Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a
repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal
obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the
latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized
products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized
use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable
storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area
contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer
covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of
prints produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
Notices 237
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS
OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT
TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance
or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover
actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the
product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or
damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL
LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER
ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the
possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's
and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers
are intended beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or
limitation of incidental or consequential damages, so the limitations or exclusions contained above may not
apply to you.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Patent acknowledgment
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher
Suites for Transport Layer Security (TLS) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Elliptic Curve Cipher Suites with
SHA-256/382 and AES Galois Counter Mode (GCM) implemented in the product or service.
Notices 238
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Suite B Profile for Transport Layer Security
(TLS) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Addition of the Camellia Cipher Suites to
Transport Layer Security (TLS) implemented in the product or service.
The use of certain patents in this product or service is subject to the reasonable, non-discriminatory terms in
the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for AES-CCM ECC Cipher Suites
for TLS implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic
Curve Digital Signature Algorithm (ECDSA) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec
implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version
1 (IKEv1) implemented in the product or service.
Notices 239
Index
Numerics
2100‑sheet tray
loading 49
550‑sheet tray
installing 31
A
accessing the remote control
panel
Embedded Web Server 152
Active NIC menu 89
adding hardware options
print driver 36
adding internal options
print driver 36
adjusting printer display
brightness 128
adjusting Sleep mode 127
adjusting toner darkness 71
administrator settings
Embedded Web Server 152
AirPrint
using 74
AppleTalk menu 94
attaching cables 34
available internal options 13
avoiding jams 66
avoiding paper jams 154
B
Bin Setup menu 86
buttons, printer control panel 11
C
cables
Ethernet 34
USB 34
canceling a print job
from a computer 76
from the printer control
panel 76
cannot open Embedded Web
Server 227
card stock
loading 55
tips 62
Cartridge, imaging unit mismatch
[41.xy] 173
Change [paper source] to
[custom string] load
[orientation] 173
Change [paper source] to
[custom type name] load
[orientation] 173
Change [paper source] to [paper
size] load [orientation] 173
Change [paper source] to [paper
type] [paper size] load
[orientation] 174
Check tray [x] connection 174
checking an unresponsive
printer 192
checking status of parts and
supplies 135
checking the status of parts and
supplies 135
cleaning
exterior of the printer 134
cleaning the printer 134
clearing jams
duplex unit 162
Close door or insert
cartridge 174
Close finisher rear door 174
Close rear door 174
Complex page, some data may
not have printed [39] 175
compressed images appear on
prints 210
confidential data
information on securing 133
confidential jobs
modifying print settings 152
confidential print jobs 74
Confidential Print menu 102
Configuration change, some held
jobs were not restored [57] 175
configuration information
wireless network 37
configurations
printer 9
Configure MP menu 80
configuring
multiple printers 153
supply notifications, imaging
unit 136
supply notifications,
maintenance kit 136
supply notifications, toner
cartridge 136
configuring supply
notifications 136
connecting to a wireless network
using PBC, Push Button
Configuration method 39
using PIN, Personal
Identification Number
method 39
using the Embedded Web
Server 40
using wireless setup wizard 38
conservation settings
brightness, adjusting 128
Eco‑Mode 125
Hibernate mode 127
Quiet mode 126
Sleep mode 127
conserving supplies 125
contacting customer
support 228
control panel
indicator light 12
Sleep button light 12
controller board
accessing 13
custom paper type
assigning 61
custom paper type name
creating 60
Custom Type [x]
assigning a paper type 61
Custom Type [x] name
creating 60
Custom Types menu 85
customer support
contacting 228
D
Default Source menu 78
Defective flash detected [51] 175
device and network settings
erasing 131
Index 240
directory list
printing 76
Disk full [62] 175
Disk must be formatted for use in
this device 175
Disk near full. Securely clearing
disk space. 176
disk wiping 132
display troubleshooting
printer display is blank 194
display, printer control panel 11
adjusting brightness 128
disposing of printer hard
disk 130
documents, printing
from a computer 71
E
Eco‑Mode setting 125
embedded solutions
erasing 131
Embedded Web Server
accessing the remote control
panel 152
adjusting brightness 128
administrator settings 152
checking the status of parts 135
checking the status of
supplies 135
copying settings to other
printers 153
modifying confidential print
settings 152
networking settings 152
problem accessing 227
Embedded Web Server
Administrator's Guide
where to find 133
Embedded Web Server —
Security: Administrator's Guide
where to find 152
emission
notices 231, 232, 235, 236
Empty the hole punch box 176
emptying the hole punch box 134
encrypting the printer hard
disk 132
envelopes
loading 55
environmental settings
Eco‑Mode 125
Hibernate mode 127
printer display brightness,
adjusting 128
Quiet mode 126
Sleep mode 127
Erase Temporary Data Files
menu 102
erasing hard disk memory 132
erasing non‑volatile memory 131
erasing volatile memory 131
Error reading USB drive. Remove
USB. 176
Error reading USB hub. Remove
hub. 176
Ethernet network
preparing to set up for Ethernet
printing 37
Ethernet port 34
Ethernet setup
preparing for an 37
exterior of the printer
cleaning 134
F
factory defaults, restoring 153
FCC notices 231
finding more information about
the printer 7
finisher
finishing features 68
supported paper sizes 68
finisher features 68
Finishing menu 113
firmware card 13
flash drive
printing from 72
flash drives
supported file types 73
font sample list
printing 76
fuser wiper
ordering 138
replacing 147
fuser wiper cover assembly
replacing 146
G
General Settings menu 105
Google Cloud Print
using 74
green settings
Eco‑Mode 125
Hibernate mode 127
Quiet mode 126
H
hardware options, adding
print driver 36
held jobs 74
printing from a Macintosh
computer 75
printing from Windows 75
held print jobs
printing from a Macintosh
computer 75
printing from Windows 75
Help menu 123
Hibernate mode
using 127
hole punch box
emptying 134
Home button
printer control panel 11
HTML menu 122
I
Image menu 123
imaging unit
ordering 138
Imaging unit low [84.xy] 176
Imaging unit nearly low
[84.xy] 176
Imaging unit very low, [x]
estimated pages remain
[84.xy] 176
Incompatible output bin [x]
[59] 177
Incompatible tray [x] [59] 177
Incorrect paper size, open [paper
source] [34] 177
indicator light
printer control panel 11
individual settings
erasing 131
Insert hole punch box 177
Insert staple cartridge 177
Insert Tray [x] 177
Install bin [x] 178
Install Tray [x] 178
installing an Internal Solutions
Port 19
installing an optional card 23
Index 241
installing options
order of installation 30
installing printer 36
installing printer hard disk 24
Insucient memory for Flash
Memory Defragment operation
[37] 178
Insucient memory to collate job
[37] 179
Insucient memory to support
Resource Save feature [35] 179
Insucient memory, some Held
Jobs were deleted [37] 178
Insucient memory, some held
jobs will not be restored [37] 179
internal options 13
internal options, adding
print driver 36
internal print server
troubleshooting 196
Internal Solutions Port
installing 19
troubleshooting 198
IPv6 menu 92
J
jams
avoiding 154
locating jam areas 156
locations 156
jams, clearing
expander door 170
front door 158
mailbox 171
multipurpose feeder 164
rear door 159
standard bin 162
staple access door 167
staple finisher 165
trays 163
Job Accounting menu 117
K
keypad
printer control panel 11
L
labels, paper
tips 62
letterhead
loading, 2100‑sheet tray 49
loading, multipurpose
feeder 55
loading, trays 42
linking trays 60
Load [paper source] with [custom
string] [orientation] 179
Load [paper source] with [custom
type name] [orientation] 179
Load [paper source] with [paper
size] [orientation] 180
Load [paper source] with [paper
type] [paper size]
[orientation] 180
Load multipurpose feeder with
[custom string] [orientation] 180
Load multipurpose feeder with
[custom type name]
[orientation] 180
Load multipurpose feeder with
[paper size] orientation] 181
Load multipurpose feeder with
[paper type] [paper size]
[orientation] 181
Load staples 181
loading
2100‑sheet tray 49
card stock 55
envelopes 55
letterhead in 2100‑sheet
tray 49
letterhead in multipurpose
feeder 55
letterhead in trays 42
multipurpose feeder 55
optional 250‑sheet tray 42
optional 550‑sheet tray 42
standard 250‑sheet tray 42
standard 550‑sheet tray 42
transparencies 55
lock, security 130
M
maintenance kit
ordering 139
Maintenance kit low [80.xy] 181
Maintenance kit nearly low
[80.xy] 181
Maintenance kit very low, [x]
estimated pages remain
[80.xy] 182
memory
types installed on printer 130
memory card 13
installing 17
Memory full [38] 182
menu settings
loading on multiple printers 153
menu settings page
printing 41
menus
Active NIC 89
AppleTalk 94
Bin Setup 86
Confidential Print 102
Configure MP 80
Custom Types 85
Default Source 78
Erase Temporary Data Files 102
Finishing 113
General Settings 105
Help 123
HTML 122
Image 123
IPv6 92
Job Accounting 117
list of 77
Network [x] 89
Network Card 91
Network Reports 90
Paper Loading 84
Paper Size/Type 78
Paper Texture 81
Paper Weight 82
Parallel [x] 96
PDF 119
PostScript 119
PPDS 120
Print Settings 109
Quality 116
Reports 88
Security Audit Log 103
Serial [x] 98
Set Date and Time 103
Setup 112
SMTP Setup menu 101
Standard Network 89
Standard USB 94
Substitute Size 81
TCP/IP 91
Universal Setup 85
Utilities 118
Wireless 93
XPS 119
Index 242
Misfeed cleared, extra sheets in
output bin [24y.xx] 182
mobile device
printing from 74
Mopria Print Service
using 74
moving the printer 8, 149, 151
multipurpose feeder
loading 55
N
Network [x] menu 89
Network [x] software error
[54] 182
Network Card menu 91
Network Reports menu 90
network settings
Embedded Web Server 152
network setup page
printing 41
Networking Guide
where to find 152
noise emission levels 232
noise, printer
reducing 126
Non‑Lexmark [supply type], see
User’s Guide [33.xy] 182
non‑volatile memory 130
erasing 131
Not enough free space in flash
memory for resources [52] 183
notices 231, 232, 233, 234, 235,
236
number of remaining pages
estimate 137
O
optional 250‑sheet tray
loading 42
optional 550‑sheet tray
loading 42
optional card
installing 23
options
550‑sheet tray, installing 31
firmware cards 13
Internal Solutions Port,
installing 19
memory card 13, 17
printer hard disk, installing 24
printer hard disk, removing 28
ordering
fuser wiper 138
imaging unit 138
maintenance kit 139
staple cartridges 138
ordering supplies
toner cartridges 137
P
paper
characteristics 63
letterhead 64
preprinted forms 64
recycled 64
selecting 64
setting size 42
setting type 42
storing 63, 66
unacceptable 64
Universal size setting 42
using recycled 125
Paper changes needed 183
paper characteristics 63
paper feed troubleshooting
message remains after jam is
cleared 200
paper jam in the duplex unit 162
paper jam in the expander
door 170
paper jam in the front door 158
paper jam in the mailbox 171
paper jam in the multipurpose
feeder 164
paper jam in the rear door 159
paper jam in the standard
bin 162
paper jam in the staple
finisher 165
paper jam in trays 163
paper jam, clearing
duplex unit 162
expander door 170
front door 158
mailbox 171
multipurpose feeder 164
rear door 159
standard bin 162
staple access door 167
staple finisher 165
trays 163
paper jams
avoiding 154
Paper Loading menu 84
Paper Size/Type menu 78
paper sizes
supported 67
Paper Texture menu 81
paper types
supported 66
Paper Weight menu 82
paper weights
supported 66
Parallel [x] menu 96
Parallel port [x] disabled [56] 183
parts
checking status 135
checking, using the Embedded
Web Server 135
using genuine Lexmark 137
parts and supplies, status of
checking, on printer control
panel 135
PDF menu 119
Personal Identification Number
method
using 39
PostScript menu 119
PPDS menu 120
preparing to set up the printer on
an Ethernet network 37
print driver
hardware options, adding 36
print irregularities 214
print job
canceling from the printer
control panel 76
canceling, from computer 76
print quality troubleshooting
blank pages 218
characters have jagged
edges 208
clipped pages or images 209
compressed images appear on
prints 210
gray background on prints 210
horizontal voids appear on
prints 211
print irregularities 214
print is too dark 215
print is too light 217
printer is printing solid black
pages 219
repeating defects appear on
prints 220
Index 243
shadow images appear on
prints 220
skewed print 221
streaked horizontal lines appear
on prints 222
streaked vertical lines 223
toner fog or background
shading appears on
prints 224
toner rubs o 225
toner specks appear on
prints 225
transparency print quality is
poor 225
uneven print density 226
white streaks 226
Print Settings menu 109
print troubleshooting
confidential and other held
documents do not print 200
error reading flash drive 201
incorrect characters print 202
incorrect margins on prints 212
jammed pages are not
reprinted 199
job prints from wrong tray 202
job prints on wrong paper 202
jobs do not print 205
Large jobs do not collate 203
multiple‑language PDF files do
not print 204
paper curl 213
paper frequently jams 199
print job takes longer than
expected 204
tray linking does not work 207
unexpected page breaks
occur 208
printer
configurations 9
finishing features 68
minimum clearances 8
models 9
moving 8, 149, 151
selecting a location 8
shipping 151
printer control panel
adjusting brightness 128
factory defaults, restoring 153
parts 11
using 11
Printer had to restart. Last job
may be incomplete. 183
printer hard disk
disposing of 130
encrypting 132
installing 24
removing 28
wiping 132
printer hard disk encryption 132
printer hard disk memory
erasing 132
printer information
where to find 7
printer installation 36
printer is printing blank
pages 218
printer messages
Cartridge, imaging unit
mismatch [41.xy] 173
Change [paper source] to
[custom string] load
[orientation] 173
Change [paper source] to
[custom type name] load
[orientation] 173
Change [paper source] to
[paper size] load
[orientation] 173
Change [paper source] to
[paper type] [paper size] load
[orientation] 174
Check tray [x] connection 174
Close door or insert
cartridge 174
Close finisher rear door 174
Close rear door 174
Complex page, some data may
not have printed [39] 175
Configuration change, some
held jobs were not restored
[57] 175
Defective flash detected
[51] 175
Disk full [62] 175
Disk must be formatted for use
in this device 175
Disk near full. Securely clearing
disk space. 176
Empty the hole punch box 176
Error reading USB drive.
Remove USB. 176
Error reading USB hub. Remove
hub. 176
Imaging unit low [84.xy] 176
Imaging unit nearly low
[84.xy] 176
Imaging unit very low, [x]
estimated pages remain
[84.xy] 176
Incompatible output bin [x]
[59] 177
Incompatible tray [x] [59] 177
Incorrect paper size, open
[paper source] [34] 177
Insert hole punch box 177
Insert staple cartridge 177
Insert Tray [x] 177
Install bin [x] 178
Install Tray [x] 178
Insucient memory for Flash
Memory Defragment operation
[37] 178
Insucient memory to collate
job [37] 179
Insucient memory to support
Resource Save feature
[35] 179
Insucient memory, some Held
Jobs were deleted [37] 178
Insucient memory, some held
jobs will not be restored
[37] 179
Load [paper source] with
[custom string]
[orientation] 179
Load [paper source] with
[custom type name]
[orientation] 179
Load [paper source] with [paper
size] [orientation] 180
Load [paper source] with [paper
type] [paper size]
[orientation] 180
Load multipurpose feeder with
[custom type name]
[orientation] 180
Load multipurpose feeder with
[paper size] [orientation] 181
Load multipurpose feeder with
[paper type] [paper size]
[orientation] 181
Index 244
Load multipurpose feeder with
custom string]
[orientation] 180
Load staples 181
Maintenance kit low [80.xy] 181
Maintenance kit nearly low
[80.xy] 181
Maintenance kit very low, [x]
estimated pages remain
[80.xy] 182
Memory full [38] 182
Misfeed cleared, extra sheets in
output bin [24y.xx] 182
Network [x] software error
[54] 182
Non‑Lexmark [supply type], see
User’s Guide [33.xy] 182
Not enough free space in flash
memory for resources [52] 183
Paper changes needed 183
Parallel port [x] disabled
[56] 183
Printer had to restart. Last job
may be incomplete. 183
Reattach bin [x] 184
Reattach bins [x] – [y] 184
Reinstall missing or
unresponsive cartridge
[31.xy] 185
Reinstall missing or
unresponsive imaging unit
[31.xy] 185
Remove defective disk [61] 185
Remove packaging material,
[area name] 185
Remove paper from [linked set
bin name] 186
Remove paper from all bins 185
Remove paper from bin [x] 185
Remove paper from standard
output bin 186
Replace cartridge, printer region
mismatch [42.xy] 186
Replace defective imaging unit
[31.xy] 186
Replace imaging unit, 0
estimated pages remain
[84.xy] 186
Replace maintenance kit to
resume printing [80.xy] 187
Replace maintenance kit,
recommended life exceeded
[80.xyz] 187
Replace missing cartridge
[31.xy] 187
Replace missing fuser
[31.xyz] 187
Replace missing imaging unit
[31.xy] 187
Replace roller kit [81.xx] 187
Replace unsupported cartridge
[32.xy] 187
Replace unsupported imaging
unit [32.xy] 188
Replace wiper 188
Restore held jobs? 188
Serial port [x] disabled [56] 189
Some held jobs were not
restored 189
Standard network software
error [54] 189
Standard USB port disabled
[56] 189
Supply needed to complete
job 189
The device is operating in safe
mode. Some print options may
be disabled or provide
unexpected results. 190
Too many bins attached
[58] 190
Too many disks installed
[58] 190
Too many flash options installed
[58] 190
Too many trays attached
[58] 190
Tray [x] paper size
unsupported 191
Unformatted flash detected
[53] 191
Unsupported disk 191
Unsupported option in slot [x]
[55] 191
Unsupported USB hub, please
remove 176
USB port [x] disabled [56] 191
printer options troubleshooting
internal option is not
detected 195
internal print server 196
Internal Solutions Port 198
tray problems 197
USB/parallel interface card 198
printer options, troubleshooting
2100‑sheet tray problems 194
printer problems, solving
basic 192
printer security
information on 133
printing
directory list 76
font sample list 76
from a computer 71
from a mobile device 74
from flash drive 72
menu settings page 41
network setup page 41
printing a network setup page 41
printing from a flash drive 72
printing held jobs
from a Macintosh computer 75
from Windows 75
printing slows down 206
publications
where to find 7
Push Button Configuration
method
using 39
Q
Quality menu 116
Quiet mode 126
R
Reattach bin [x] 184
Reattach bin [x] – [y] 184
recycled paper
using 64, 125
recycling
Lexmark packaging 128
Lexmark products 128
toner cartridges 129
reducing noise 126
Reinstall missing or unresponsive
cartridge [31.xy] 185
Reinstall missing or unresponsive
imaging unit [31.xy] 185
remote control panel
using Embedded Web
Server 152
Remove defective disk [61] 185
Index 245
Remove packaging material,
[area name] 185
Remove paper from [linked set
bin name] 186
Remove paper from all bins 185
Remove paper from bin [x] 185
Remove paper from standard
output bin 186
removing printer hard disk 28
repeat print jobs 74
repeating defects appear on
prints 220
Replace cartridge, printer region
mismatch [42.xy] 186
Replace defective imaging unit
[31.xy] 186
Replace imaging unit, 0
estimated pages remain
[84.xy] 186
Replace maintenance kit to
resume printing [80.xy] 187
Replace maintenance kit,
recommended life exceeded
[80.xyz] 187
Replace missing cartridge
[31.xy] 187
Replace missing fuser
[31.xyz] 187
Replace missing imaging unit
[31.xy] 187
Replace roller kit [81.xx] 187
Replace unsupported cartridge
[32.xy] 187
Replace unsupported imaging
unit [32.xy] 188
Replace wiper 188
replacing a staple cartridge 145
replacing supplies
staple cartridge 145
replacing the fuser wiper 147
replacing the fuser wiper cover
assembly 146
replacing the toner
cartridge 140, 142
Reports menu 88
reserve print jobs 74
printing from Windows 75
Restore held jobs? 188
S
safety information 5, 6
security
modifying confidential print
settings 152
Security Audit Log menu 103
security lock 130
security settings
erasing 131
security Web page
where to find 133
selecting a location for the
printer 8
selecting paper 64
Serial [x] menu 98
Serial port [x] disabled [56] 189
serial printing
setting up 40
Set Date and Time menu 103
setting
paper size 42
paper type 42
TCP/IP address 91
setting the Universal paper
size 42
setting up serial printing 40
Setup menu 112
shipping the printer 151
Sleep button
printer control panel 11
Sleep mode
adjusting 127
SMTP Setup menu 101
Some held jobs were not
restored 189
standard 250‑sheet tray
loading 42
standard 550‑sheet tray
loading 42
Standard Network menu 89
Standard network software error
[54] 189
standard tray
loading 42
Standard USB menu 94
Standard USB port disabled
[56] 189
staple cartridge
replacing 145
staple cartridges
ordering 138
staple jam in the finisher 167
statement of volatility 130
status of parts and supplies
checking 135
Stop or Cancel button
printer control panel 11
storing
paper 66
supplies 139
storing print jobs 74
streaked horizontal lines appear
on prints 222
streaked vertical lines appear on
prints 223
streaks appear 226
Substitute Size menu 81
supplies
checking status 135
checking, using the Embedded
Web Server 135
conserving 125
storing 139
using genuine Lexmark 137
using recycled paper 125
supplies, ordering
fuser wiper 138
imaging unit 138
maintenance kit 139
staple cartridges 138
toner cartridges 137
Supply needed to complete
job 189
supply notifications
configuring 136
supported flash drives 73
supported paper sizes 67
supported paper types 66
supported paper weights 66
T
TCP/IP menu 91
The device is operating in safe
mode. Some print options may
be disabled or provide
unexpected results. 190
tips
card stock 62
labels, paper 62
transparencies 63
toner cartridge
replacing 140, 142
toner cartridges
ordering 137
recycling 129
Index 246
toner darkness
adjusting 71
Too many bins attached [58] 190
Too many disks installed [58] 190
Too many flash options installed
[58] 190
Too many trays attached [58] 190
transparencies
loading 55
tips 63
Tray [x] paper size
unsupported 191
trays
linking 60
unlinking 60
troubleshooting
cannot open Embedded Web
Server 227
checking an unresponsive
printer 192
solving basic printer
problems 192
troubleshooting, display
printer display is blank 194
troubleshooting, paper feed
message remains after jam is
cleared 200
troubleshooting, print
confidential and other held
documents do not print 200
error reading flash drive 201
incorrect characters print 202
incorrect margins on prints 212
jammed pages are not
reprinted 199
job prints from wrong tray 202
job prints on wrong paper 202
jobs do not print 205
Large jobs do not collate 203
multiple‑language PDF files do
not print 204
paper curl 213
paper frequently jams 199
print job takes longer than
expected 204
tray linking does not work 207
unexpected page breaks
occur 208
troubleshooting, print quality
blank pages 218
characters have jagged
edges 208
clipped pages or images 209
compressed images appear on
prints 210
gray background on prints 210
horizontal voids appear on
prints 211
print irregularities 214
print is too dark 215
print is too light 217
printer is printing solid black
pages 219
repeating defects appear on
prints 220
shadow images appear on
prints 220
skewed print 221
streaked horizontal lines appear
on prints 222
streaked vertical lines 223
toner fog or background
shading appears on
prints 224
toner rubs o 225
toner specks appear on
prints 225
transparency print quality is
poor 225
uneven print density 226
white streaks on a page 226
troubleshooting, printer options
2100‑sheet tray problems 194
internal option is not
detected 195
internal print server 196
Internal Solutions Port 198
tray problems 197
USB/parallel interface card 198
troubleshooting, printing
printing slows down 206
U
uneven print density 226
Unformatted flash detected
[53] 191
Universal paper size
setting 42
Universal Setup menu 85
unlinking trays 60
Unsupported option in slot [x]
[55] 191
Unsupported USB hub, please
remove 176
USB port 34
printer control panel 11
USB port [x] disabled [56] 191
USB/parallel interface card
troubleshooting 198
using Hibernate mode 127
using recycled paper 125
using the printer control panel 11
Utilities menu 118
V
verify print jobs 74
vertical voids appear 226
voids appear 226
volatile memory 130
erasing 131
volatility
statement of 130
W
wiping printer hard disk 132
Wireless menu 93
wireless network
configuration information 37
wireless network setup
using the Embedded Web
Server 40
wireless setup wizard
using 38
X
XPS menu 119
Index 247