Table of Contents
- Contents
- Safety information
- Learning about the printer
- Understanding the printer control panel
- Setting up and using the home screen applications
- Additional printer setup
- Installing internal options
- Installing hardware options
- Attaching cables
- Setting up the printer software
- Networking
- Preparing to set up the printer on an Ethernet network
- Preparing to set up the printer on a wireless network
- Connecting the printer using the Wireless Setup Wizard
- Connecting the printer to a wireless network using Wi-Fi Protected Setup
- Connecting the printer to a wireless network using the Embedded Web Server
- Changing port settings after installing an internal solutions port
- Setting up serial printing (Windows only)
- Verifying printer setup
- Loading paper and specialty media
- Paper and specialty media guide
- Printing
- Understanding the printer menus
- Saving money and the environment
- Securing the printer
- Maintaining the printer
- Managing the printer
- Clearing jams
- Avoiding jams
- Understanding jam messages and locations
- [x]-page jam, clear jammed paper from multipurpose feeder. [200.xx]
- [x]-page jam, open door C and clear all jammed paper. [2yy.xx]
- [x]-page jam, slide the 3000-sheet tray and open door C. [2yy.xx]
- [x]-page jam, open door D and clear all jammed paper. [24y.xx]
- [x]-page jam, slide the 3000-sheet tray and open door D. [24y.xx]
- [x]-page jam, slide the 3000-sheet tray and open door F. [24y.xx]
- [x]-page jam, open doors G, H, and J and clear jammed paper. Leave paper in bin. [4yy.xx]
- [x]-page jam, press latch to access area G. Leave paper in bin. [40y.xx]
- [x]-page jam, press latch to access area G and clear jammed staples. Leave paper in bin. [402.93]
- [x]-page jam, open door H and rotate knob H6 clockwise. Leave paper in bin. [426.xx–428.xx]
- Troubleshooting
- Understanding the printer messages
- Cartridge low [88.xy]
- Cartridge nearly low [88.xy]
- Cartridge very low [88.xy]
- Change [paper source] to [custom string] load [orientation]
- Change [paper source] to [custom type name] load [orientation]
- Change [paper source] to [paper size] load [orientation]
- Change [paper source] to [paper type] [paper size] load [orientation]
- Close door [x]
- Complex page, some data may not have printed [39]
- Configuration change, some held jobs were not restored [57]
- Defective flash detected [51]
- Disk full [62]
- Disk must be formatted for use in this device
- Disk near full. Securely clearing disk space.
- Empty the hole punch box
- Error reading USB drive. Remove USB.
- Error reading USB hub. Remove hub.
- Incorrect paper size, open [paper source] [34]
- Insert hole punch box
- Insert Tray [x]
- Insufficient memory for Flash Memory Defragment operation [37]
- Insufficient memory to collate job [37]
- Insufficient memory to support Resource Save feature [35]
- Insufficient memory, some Held Jobs were deleted [37]
- Insufficient memory, some held jobs will not be restored [37]
- Insufficient space between paper stacks in Tray 3
- Load [paper source] with [custom string] [paper orientation]
- Load [paper source] with [custom type name] [paper orientation]
- Load [paper source] with [paper size] [paper orientation]
- Load [paper source] with [paper type] [paper size] [paper orientation]
- Load Multipurpose Feeder with [custom string] [paper orientation]
- Load Multipurpose Feeder with [custom type name] [paper orientation]
- Load Multipurpose Feeder with [paper size] [paper orientation]
- Load Multipurpose Feeder with [paper type] [paper size] [paper orientation]
- Load staples
- Load staples [G11, G12]
- [x] maintenance kit very low [80.xy]
- Memory full [38]
- Network [x] software error [54]
- Not enough free space in flash memory for resources [52]
- Open door H and remove paper from beneath area H10
- Paper changes needed
- Parallel port [x] disabled [56]
- Photoconductor low [84.xy]
- Photoconductor very low [84.xy]
- Printer had to restart. Last job may be incomplete.
- Reinstall missing or unresponsive cartridge [31.xy]
- Reinstall missing or unresponsive photoconductor [31.xy]
- Remove defective disk [61]
- Remove packaging material, [area name]
- Remove packaging material, open door C, remove metal clips
- Remove paper from all bins
- Remove paper from bin [x]
- Remove paper from [linked set bin name]
- Remove paper from standard output bin
- Replace cartridge, 0 estimated pages remain [88.xy]
- Replace cartridge, printer region mismatch [42.xy]
- Replace [x] maintenance kit, 0 estimated pages remain [80.xy]
- Replace missing photoconductor [31.xy]
- Replace missing waste toner bottle [82.xy]
- Replace missing cartridge [31.xy]
- Replace paper pick rollers in [paper source], use parts and instructions in tray 1 or tray 2 compart ...
- Replace photoconductor, 0 pages remain [84.xy]
- Replace unsupported cartridge [32.xy]
- Replace unsupported photoconductor [32.xy]
- Replace waste toner bottle [82.xy]
- Restore held jobs?
- Serial port [x] disabled [56]
- Some held jobs were not restored
- SMTP server not set up. Contact system administrator.
- Standard network software error [54]
- Standard USB port disabled [56]
- Supply needed to complete job
- The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.
- Too many flash options installed [58]
- Too many trays attached [58]
- Tray [x] paper size unsupported
- Unformatted flash detected [53]
- Unsupported disk
- Unsupported option in slot [x] [55]
- Waste toner bottle nearly full [82.xy]
- Weblink server not set up. Contact system administrator.
- Solving printer problems
- Solving print problems
- Printing problems
- Confidential and other held jobs do not print
- Envelope seals when printing
- Error message about reading the flash drive appears
- Incorrect characters print
- Job prints from the wrong tray or on the wrong paper
- Large jobs do not collate
- Multiple-language PDF files do not print
- Print job takes longer than expected
- Print jobs do not print
- Tray linking does not work
- Unexpected page breaks occur
- Print quality problems
- Characters have jagged or uneven edges
- Clipped pages or images
- Gray background on prints
- Horizontal voids appear on prints
- Incorrect margins on prints
- Paper curl
- Print irregularities
- Print is too dark
- Print is too light
- Printer is printing blank pages
- Printer is printing solid black pages
- Repeating defects appear on prints
- Shadow images appear on prints
- Skewed print
- Streaked horizontal lines appear on prints
- Streaked vertical lines appear on prints
- Toner fog or background shading appears on prints
- Toner rubs off
- Toner specks appear on prints
- Transparency print quality is poor
- Uneven print density
- Vertical voids appear on prints
- Printing problems
- Solving home screen application problems
- Embedded Web Server does not open
- Contacting customer support
- Understanding the printer messages
- Notices
- Product information
- Edition notice
- GOVERNMENT END USERS
- Trademarks
- Federal Communications Commission (FCC) compliance information statement
- Licensing notices
- Noise emission levels
- Waste from Electrical and Electronic Equipment (WEEE) directive
- India E-Waste notice
- Product disposal
- Static sensitivity notice
- ENERGY STAR
- Temperature information
- Laser notice
- Laser advisory label
- Power consumption
- Japanese VCCI notice
- European Community (EC) directives conformity
- Radio interference notice
- Regulatory notices for wireless products
- Modular component notice
- Exposure to radio frequency radiation
- Industry Canada (Canada)
- Notice to users in the European Union
- STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUN ...
- Patent acknowledgment
- Index
Lexmark MS911de User Manual
Displayed below is the user manual for MS911de by Lexmark which is a product in the Laser Printers category. This manual has pages.
Related Manuals
Contents
Safety information........................................................................................ 6
Learning about the printer...........................................................................8
Finding information about the printer.............................................................................................................8
Connecting the printer to an outlet.................................................................................................................9
Selecting a location for the printer..................................................................................................................9
Printer configurations........................................................................................................................................10
Understanding the printer control panel................................................. 13
Using the control panel.....................................................................................................................................13
Understanding the colors of the Sleep button and indicator lights......................................................13
Understanding the home screen................................................................................................................... 14
Using the touch-screen buttons.....................................................................................................................15
Setting up and using the home screen applications.............................. 17
Finding the IP address of the printer.............................................................................................................17
Finding the IP address of the computer....................................................................................................... 17
Accessing the Embedded Web Server.........................................................................................................17
Activating the home screen applications.....................................................................................................18
Showing or hiding icons on the home screen...................................................................................................... 18
Using Background and Idle Screen......................................................................................................................... 18
Setting up Forms and Favorites ............................................................................................................................... 18
Understanding Eco‑Settings ..................................................................................................................................... 19
Setting up Remote Operator Panel.............................................................................................................. 20
Exporting and importing a configuration.................................................................................................... 20
Additional printer setup..............................................................................21
Installing internal options................................................................................................................................. 21
Installing hardware options.............................................................................................................................33
Attaching cables................................................................................................................................................ 39
Setting up the printer software......................................................................................................................40
Networking..........................................................................................................................................................40
Verifying printer setup......................................................................................................................................45
Loading paper and specialty media......................................................... 46
Setting the paper size and type.................................................................................................................... 46
Contents 2
Configuring Universal paper settings.......................................................................................................... 46
Loading trays...................................................................................................................................................... 46
Loading the multipurpose feeder..................................................................................................................48
Linking and unlinking trays..............................................................................................................................51
Paper and specialty media guide............................................................. 53
Using specialty media......................................................................................................................................53
Paper guidelines................................................................................................................................................55
Supported paper sizes, types, and weights...............................................................................................58
Printing.........................................................................................................64
Printing forms and a document..................................................................................................................... 64
Printing from a flash drive or mobile device.............................................................................................. 65
Printing confidential and other held jobs.................................................................................................... 67
Printing information pages..............................................................................................................................68
Canceling a print job........................................................................................................................................ 69
Understanding the printer menus............................................................70
Menus list.............................................................................................................................................................70
Paper menu..........................................................................................................................................................71
Reports menu.....................................................................................................................................................80
Network/Ports menu..........................................................................................................................................81
Security menu.................................................................................................................................................... 94
Settings menu.................................................................................................................................................... 99
Help menu.......................................................................................................................................................... 121
Saving money and the environment...................................................... 123
Saving paper and toner..................................................................................................................................123
Saving energy...................................................................................................................................................124
Recycling............................................................................................................................................................125
Securing the printer.................................................................................. 127
Using the security lock feature.....................................................................................................................127
Statement of Volatility..................................................................................................................................... 127
Erasing volatile memory.................................................................................................................................128
Erasing non‑volatile memory........................................................................................................................128
Erasing printer hard disk memory............................................................................................................... 128
Configuring printer hard disk encryption.................................................................................................. 129
Contents 3
Finding printer security information............................................................................................................129
Maintaining the printer............................................................................ 130
Cleaning printer parts.....................................................................................................................................130
Checking the status of parts and supplies................................................................................................134
Estimated number of remaining pages......................................................................................................134
Ordering supplies............................................................................................................................................ 135
Ordering a 300K maintenance kit...............................................................................................................136
Storing parts and supplies.............................................................................................................................136
Replacing supplies...........................................................................................................................................137
Replacing the 300K maintenance kit..........................................................................................................148
Moving the printer........................................................................................................................................... 158
Managing the printer................................................................................159
Checking the virtual display..........................................................................................................................159
Viewing reports................................................................................................................................................159
Copying printer settings to other printers.................................................................................................159
Configuring supply notifications from the Embedded Web Server....................................................160
Restoring factory default settings................................................................................................................160
Clearing jams..............................................................................................161
Avoiding jams.................................................................................................................................................... 161
Understanding jam messages and locations........................................................................................... 162
[x]‑page jam, clear jammed paper from multipurpose feeder. [200.xx].............................................163
[x]‑page jam, open door C and clear all jammed paper. [2yy.xx].........................................................164
[x]‑page jam, slide the 3000‑sheet tray and open door C. [2yy.xx]................................................... 166
[x]‑page jam, open door D and clear all jammed paper. [24y.xx]........................................................168
[x]‑page jam, slide the 3000‑sheet tray and open door D. [24y.xx]...................................................169
[x]‑page jam, slide the 3000‑sheet tray and open door F. [24y.xx]..................................................... 171
[x]‑page jam, open doors G, H, and J and clear jammed paper. Leave paper in bin. [4yy.xx]..... 173
[x]‑page jam, press latch to access area G. Leave paper in bin. [40y.xx]..........................................177
[x]‑page jam, press latch to access area G and clear jammed staples. Leave paper in
bin. [402.93].................................................................................................................................................. 179
[x]‑page jam, open door H and rotate knob H6 clockwise. Leave paper in bin. [426.xx–
428.xx].............................................................................................................................................................181
Troubleshooting........................................................................................ 187
Understanding the printer messages......................................................................................................... 187
Contents 4
Solving printer problems.............................................................................................................................. 200
Solving print problems.................................................................................................................................. 208
Solving home screen application problems............................................................................................ 235
Embedded Web Server does not open.................................................................................................... 235
Contacting customer support......................................................................................................................236
Notices.......................................................................................................238
Product information........................................................................................................................................238
Edition notice................................................................................................................................................... 238
Power consumption........................................................................................................................................243
Index...........................................................................................................252
Contents 5
Safety information
Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near
the product and easily accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types
of accessories can be easily overloaded by a laser printer and may result in poor printer performance,
property damage, or potential fire.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified herein may result in hazardous radiation
exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer does not have a caster base but is configured with optional trays, then remove the trays.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Make sure there is adequate clearance around the printer.
•Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord
provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product
to the public switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Safety information 6
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone
system connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
This product produces ozone during normal operation, and is equipped with a filter designed to limit ozone
concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels
during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust filters
as indicated in the product maintenance instructions.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections,
such as a power cord, a fax feature or USB cable, during a lightning storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
SAVE THESE INSTRUCTIONS.
Safety information 7
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
•Connecting the printer
•Installing the printer software
Setup documentation—The setup documentation
came with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The
guides are available at http://support.lexmark.com.
Note: These guides are also available in other
languages.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—This guide is available
at http://support.lexmark.com.
Help using the printer software Windows or Mac Help—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•The printer software is located in the printer
program folder or on the desktop, depending
on your operating system.
Learning about the printer 8
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
•Documentation
•Driver downloads
•Live chat support
•E‑mail support
•Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation
for your country or region can be found on the
support Web site or on the printed warranty that came
with your printer.
Record the following information (located on the
store receipt and at the back of the printer), and have
it ready when you contact customer support so that
they may serve you faster:
•Machine Type number
•Serial number
•Date purchased
•Store where purchased
Warranty information Warranty information varies by country or region:
•In the U.S.—See the Statement of Limited
Warranty included with this printer, or go to
http://support.lexmark.com.
•In other countries and regions—See the printed
warranty that came with this printer.
Connecting the printer to an outlet
Connect the power cord to the printer and then to a properly grounded and easily accessible electrical outlet.
Note: The electrical outlet may look dierent depending on your country or region.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to
install any options, then leave enough room for them also. It is important to:
•Set up the printer near a properly grounded and easily accessible electrical outlet.
•Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust.
–Away from stray staples and paper clips.
–Away from the direct airflow of air conditioners, heaters, or ventilators.
–Free from direct sunlight and humidity extremes.
Learning about the printer 9
•Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 10 to 30°C (50 to 86°F)
Storage temperature -10 to 40°C (14 to 104°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
1Rear 120 mm (4.8 in.)
2Right side 400 mm (15.7 in.)
3Front 444.5 mm (17.5 in.)
4Left side 120 mm (4.8 in.)
5Top 150 mm (5 .9 in.)
Printer configurations
Note: Make sure to configure the printer on a flat, sturdy, and stable surface.
Learning about the printer 10
Basic model
1Control panel
2Multipurpose feeder
3Standard 2 x 500-sheet tray
4Standard bin
Configured model
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
Learning about the printer 11
Hardware option Alternative hardware option
1Staple finisher None
23000‑sheet tray None
32 x 500‑sheet tray 2500‑sheet tray
42500‑sheet tray 2 x 500‑sheet tray
5Finisher
•Staple, hole punch finisher
•Booklet finisher
None
When using optional trays:
•The 3000-sheet tray is supported only if the optional 2 x 500- or 2500-sheet tray is installed.
•The staple finisher is not supported if another finisher is installed.
Learning about the printer 12
Understanding the printer control panel
Using the control panel
Use the To
1Display •Show the status of the printer.
•Set up and operate the printer.
2Home button Go to the home screen.
3Sleep button Enable Sleep mode or Hibernate mode.
The following actions wake the printer from Sleep mode:
•Touching the control panel home screen
The following actions wake the printer from Hibernate mode:
•Pressing the Sleep button until the printer wakes
•Performing a power‑on reset using the main power switch
4Keypad Enter numbers, letters, or symbols on the printer.
5Stop or Cancel button Stop all printer activity.
6Indicator light Check the status of the printer.
Understanding the colors of the Sleep button and
indicator lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status
or condition.
Understanding the printer control panel 13
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light Printer status
O The printer is o, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes
completely o for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Understanding the home screen
When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home
screen buttons and icons to initiate an action.
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Touc h To
1Change Language Change the primary language of the printer.
2Bookmarks Create, organize, and save a set of bookmarks (URLs) into a tree view of folders and
file links.
Note: The tree view does not include bookmarks created within Forms and
Favorites, and the ones in the tree are not usable in Forms and Favorites.
3Held Jobs Display all current held jobs.
Understanding the printer control panel 14
Touc h To
4USB View, select, or print photos and documents from a flash drive.
Note: This icon appears only when you return to the home screen while a memory
card or flash drive is connected to the printer.
5Menus Access printer menus.
Note: These menus are available only when the printer is in Ready state.
6Status message bar •Show the current printer status such as Ready or Busy.
•Show the status of printer supplies.
•Show intervention messages and the instructions on how to clear them.
7Status/Supplies •Show a printer warning or error message whenever the printer requires intervention
to continue processing.
•View more information on the printer warning or message, and on how to clear it.
8Tips View a context‑sensitive help information.
These may also appear on the home screen:
Touc h To
Search Held Jobs Search current held jobs.
Jobs by user Access print jobs saved by user.
Profiles and Apps Access profiles and applications.
Features
Feature Description
Attendance message alert If an attendance message aects a function, then this icon appears and the
red indicator light blinks.
Warning If an error condition occurs, then this icon appears.
Printer IP address
Example: 123.123.123.123
The IP address of your printer is located at the top left corner of the home
screen. You can use the IP address when accessing the Embedded Web
Server to view and remotely configure printer settings.
Using the touch-screen buttons
Note: Your home screen may vary, depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Understanding the printer control panel 15
Touc h th e To
1Radio button Select or clear an item.
2Up arrow Scroll up.
3Down arrow Scroll down.
4Accept button Save a setting.
5Cancel button •Cancel an action or a selection.
•Return to the previous screen.
Touc h To
Return to the home screen.
Open a context-sensitive Help dialog on the printer control panel.
Scroll to the left.
Scroll to the right.
Understanding the printer control panel 16
Setting up and using the home screen
applications
Notes:
•Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded applications. Some applications are supported only in some printer models.
•There may be additional solutions and applications available for purchase. For more information, go to
www.lexmark.com or contact the place where you purchased the printer.
Finding the IP address of the printer
Note: Make sure your printer is connected to a network or to a print server.
You can find the printer IP address:
•From the top left corner of the printer home screen.
•From the TCP/IP section in the Network/Ports menu.
•By printing a network setup page or menu settings page, and then finding the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Finding the IP address of the computer
For Windows users
1Run the command prompt.
2Type ipconfig, and then look for the IP address.
For Macintosh users
1From System Preferences in the Apple menu, select Network.
2Select your connection type, and then click Advanced > TCP/IP.
3Look for the IP address.
Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings
even when you are not physically near the printer.
1Obtain the printer IP address:
•From the printer control panel home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Setting up and using the home screen applications 17
2Open a Web browser, and then type the printer IP address in the address field.
3Press Enter.
Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Activating the home screen applications
Showing or hiding icons on the home screen
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer control panel home screen. The IP address appears as
four sets of numbers separated by periods, such as 123.123.123.123.
2Click Settings > General Settings > Home screen customization.
A list of basic printer functions appears.
3Select the check boxes to specify which icons appear on the printer home screen.
Note: Cleared check box items are hidden.
4Click Submit.
Using Background and Idle Screen
Icon Description
The application lets you customize the background and idle screen of your printer home screen.
1From the home screen, navigate to:
Change Background > select background to use
2Tou ch .
Setting up Forms and Favorites
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this
application. To check for updates of this User’s Guide, go to http://support.lexmark.com.
Setting up and using the home screen applications 18
Use To
Streamline work processes by letting you quickly find and print frequently used online forms
directly from the printer home screen.
Note: The printer must have permission to access the network folder, FTP site, or Web site
where the bookmark is stored. From the computer where the bookmark is stored, use sharing,
security, and firewall settings to allow the printer at least a read access. For help, see the
documentation that came with your operating system.
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
2Click Settings > Apps > Apps Management > Forms and Favorites.
3Click Add, and then customize the settings.
Notes:
•See the mouse-over help beside each field for a description of the setting.
•To make sure the location settings of the bookmark are correct, type the correct IP address of the
host computer where the bookmark is located. For more information on obtaining the IP address of
the host computer, see “Finding the IP address of the computer” on page 17.
•Make sure the printer has access rights to the folder where the bookmark is located.
4Click Apply.
To use the application, touch Forms and Favorites on the printer home screen, and then navigate through form
categories, or search for forms based on a form number, name, or description.
Understanding Eco‑Settings
Icon Description
The application lets you easily manage energy consumption, noise, toner, and paper usage
settings to help reduce the environmental impact of your printer.
Setting up and using the home screen applications 19
Setting up Remote Operator Panel
This application enables you to interact with the printer control panel even when you are not physically near
the network printer. From your computer, you can view the printer status, release held print jobs, create
bookmarks, and do other print-related tasks.
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
2Click Settings > Remote Operator Panel Settings.
3Select the Enable check box, and then customize the settings.
4Click Submit.
To use the application, click Remote Operator Panel > Launch VNC Applet.
Exporting and importing a configuration
You can export configuration settings into a text file, and then import the file to apply the settings to other
printers.
1Open a Web browser, and then type the printer IP address in the address field.
Note: View the IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2Export or import a configuration file for one or multiple applications.
For one application
aNavigate to:
Settings > Apps > Apps Management > select an application > Configure
bExport or import the configuration file.
Notes:
•If a JVM Out of Memory error occurs, then repeat the export process until the configuration file
is saved.
•If a timeout occurs and a blank screen appears, then refresh the Web browser, and then click
Apply.
For multiple applications
aClick Settings > Import/Export.
bExport or import a configuration file.
Note: When importing a configuration file, click Submit to complete the process.
Setting up and using the home screen applications 20
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Available internal options
•Memory card
–DDR2 DIMM
–Flash memory
•Fonts
•Firmware cards
–Forms and Bar Code
–PRESCRIBE
–IPDS
•Printer hard disk
•LexmarkTM Internal Solutions Ports (ISP)
–Standard 10/100/1000 Ethernet
–MarkNetTM N8350 802.11 b/g/n wireless print server
–MarkNet N8352 802.11 b/g/n wireless print server
Accessing the controller board
Note: Use the screwdriver located inside the bottom front door of the printer.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Additional printer setup 21
1Remove the connector cover.
2Remove the screws from the controller board access cover.
3Remove the access cover.
4Use the following illustration to locate the appropriate connector:
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic
components or connectors.
Additional printer setup 22
1Option card connector
2Memory card connector
3Lexmark Internal Solutions Port or printer hard disk connector
5Align the base of the access cover to the printer.
Additional printer setup 23
6Reattach the access cover.
7Tighten the screws on the access cover.
8Reattach the connector cover.
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
1Access the controller board.
For more information, see “Accessing the controller board” on page 21.
2Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so
may cause damage.
3Align the notch (1) on the memory card with the ridge (2) on the connector.
Additional printer setup 24
4Push the memory card straight into the connector, and then push the card toward the controller board wall
until it clicks into place.
Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 21.
2Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Doing so
may cause damage.
3Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
Additional printer setup 25
4Push the card firmly into place.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Note: The entire length of the connector on the card must touch and be flush with the controller board.
Installing an Internal Solutions Port
Note: Use the screwdriver located inside the bottom front door of the printer.
The controller board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional
connectivity options.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Additional printer setup 26
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer first before touching any controller board electronic
components or connectors.
1Unpack the ISP kit.
1ISP
2Plastic mounting bracket
3Thumbscrews
2Access the controller board. For more information, see “Accessing the controller board” on page 21.
3Align the posts of the plastic mounting bracket with the holes on the controller board cage, and then press
the bracket on the cage until it clicks into place.
4Install the ISP on the bracket.
Additional printer setup 27
5Use the thumbscrew to attach the bracket to the ISP.
6Secure the ISP mounting bracket to the controller board cage using the screws.
7Insert the plug of the ISP interface cable into the connector of the controller board.
Installing a printer hard disk
Note: Use the screwdriver located inside the bottom front door of the printer.
Additional printer setup 28
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 21.
2Unpack the hard disk.
3Locate the appropriate connector on the controller board cage.
Note: If an optional ISP is installed, then the hard disk must be installed onto the ISP.
Additional printer setup 29
To install a hard disk onto the ISP:
aRemove the screws attached to the hard disk mounting bracket, and then remove the bracket.
bAlign the standos of the hard disk to the holes in the ISP, and then press the hard disk down until the
standos are in place.
Installation warning: Hold the hard disk by its edges. Touching or pressing on the center of the hard
disk may damage it.
cInsert the plug of the hard disk interface cable into the receptacle of the ISP.
Note: The plugs and receptacles are color‑coded.
Additional printer setup 30
To install a hard disk directly on the controller board cage:
aAlign the standos of the hard disk to the holes in the controller board cage, and then press the hard
disk down until the standos are in place.
Installation warning: Hold the hard disk by its edges. Touching or pressing on the center of the hard
disk may damage it.
bUse the two provided screws to attach the hard disk mounting bracket.
cInsert the plug of the hard disk interface cable into the receptacle of the controller board.
Note: The plugs and receptacles are color‑coded.
Additional printer setup 31
Removing a printer hard disk
Note: Use the screwdriver located inside the bottom front door of the printer.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static
electricity. Touch a metal surface on the printer before touching any controller board electronic components
or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 21.
2Unplug the hard disk interface cable from the controller board, leaving the cable attached to the hard disk.
To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch before
pulling out the cable.
Additional printer setup 32
3Remove the screws holding the hard disk in place.
4Remove the hard disk.
Installing hardware options
Order of installation
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
Install the printer and any options you have purchased in the following order:
•Optional 2 x 500‑ or 2500‑sheet tray
•Printer
Additional printer setup 33
•Staple finisher
•Staple, hole punch finisher or booklet finisher
•Optional 3000‑sheet tray
Note: The staple finisher is not supported if another finisher is installed. For more information on installing
the finishers and optional trays, see the instruction sheet that came with the option.
Installing optional trays
Notes:
•For information on installing the optional 3000-sheet tray, see the instruction sheet that came with the
option.
•Use the screwdriver located inside the bottom front door of the printer.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware
or memory devices sometime after setting up the printer, then turn the printer o, and unplug the power
cord from the electrical outlet before continuing. If you have any other devices attached to the printer,
then turn them o as well, and unplug any cables going into the printer.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
You must use either a printer stand or printer base if you are using multiple input options. If you
purchased a printer with a similar configuration, then you may need additional furniture. For more
information, see www.lexmark.com/multifunctionprinters.
The optional trays come with the following accessories:
Accessory name Quantity
Stabilizing feet 2
Additional printer setup 34
Accessory name Quantity
Locking clip 3
Metal bracket 1
Screw 5
1Turn o the printer.
2Unplug the power cord from the electrical outlet and from the printer.
3Unpack the optional tray, and then remove all packing material.
4Attach the stabilizing feet to the optional tray.
Additional printer setup 35
Note: Make sure the feet click into place.
5Remove the connector cover from the printer.
6Lift the printer using the handles at the sides.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
Additional printer setup 36
7Align the printer with the tray, and then lower the printer into place.
8Remove the tape from the connectors, and then plug the connectors into the receptacle of the printer.
9Open Tray 2 and Tray 3.
Additional printer setup 37
10 Secure the tray to the printer using the locking clips and the metal bracket.
•Back
•Front
11 Reinstall the connector cover.
12 Connect the power cord to the printer and electrical outlet.
Additional printer setup 38
13 Turn on the printer.
14 Set the printer software to recognize the optional tray. For more information, see “Adding available options
in the print driver” on page 40.
Attaching cables
CAUTION—POTENTIAL INJURY: Do not set up this product or make any electrical or cabling
connections, such as a power cord, a fax feature or USB cable, during a lightning storm.
Connect the printer to the computer using a USB cable, or to the network using an Ethernet cable.
Make sure to match the following:
•The USB symbol on the cable with the USB symbol on the printer
•The appropriate Ethernet cable to the Ethernet port
Use the To
1Printer power cord socket Connect the printer to a properly grounded
electrical outlet.
2Internal Solutions Port (ISP) or printer hard disk slot
Note: If the printer has support for wireless connection,
then the wireless antenna is attached here.
Attach an ISP or a printer hard disk.
3Ethernet port Connect the printer to a network.
4USB ports Attach a keyboard.
5USB printer port Connect the printer to a computer.
Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the
area shown while actively printing. Loss of data or a malfunction can occur.
Additional printer setup 39
Setting up the printer software
Installing the printer
1Obtain a copy of the software installer package.
2Run the installer, and then follow the instructions on the computer screen.
3For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Adding available options in the print driver
For Windows users
1Open the printers folder.
2Select the printer you want to update, and then do the following:
•For Windows 7 or later, select Printer properties.
•For earlier versions, select Properties.
3Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer.
4Apply the changes.
For Macintosh users
1From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2Navigate to the list of hardware options, and then add any installed options.
3Apply the changes.
Networking
Notes:
•Purchase a MarkNet N8350 wireless network adapter before setting up the printer on a wireless
network. For information on installing the wireless network adapter, see the instruction sheet that came
with the adapter.
•A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP),
Wi-Fi Protected Access (WPA), WPA2, and 802.1X-RADIUS are types of security used on a network.
Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you
begin:
Additional printer setup 40
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing
the printer.
•A valid, unique IP address for the printer to use on the network
•The network gateway
•The network mask
•A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can
choose to use the default printer nickname, or assign a name that is easier for you to remember.
You will need an Ethernet cable to connect the printer to the network and an available port where the printer
can physically connect to the network. Use a new network cable when possible to avoid potential problems
caused by a damaged cable.
Preparing to set up the printer on a wireless network
Notes:
•Make sure your wireless network adapter is installed in your printer and working properly. For more
information, see the instruction sheet that came with the wireless network adapter.
•Make sure your access point (wireless router) is turned on and is working properly.
Make sure you have the following information before setting up the printer on a wireless network:
•SSID—The SSID is also referred to as the network name.
•Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
•Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if
you are not sure which channel to select.
•Security Method—There are four basic options for Security Method:
–WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the
key currently in use on the network by selecting the default WEP transmit key.
–WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must
be set for the same type on the router and on the printer, or the printer will not be able to communicate
on the network.
–802.1X–RADIUS
If you are installing the printer on an 802.1X network, then you may need the following:
•Authentication type
•Inner authentication type
•802.1X user name and password
•Certificates
–No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: We do not recommend using an unsecured wireless network.
Additional printer setup 41
Notes:
–If you do not know the SSID of the network that your computer is connected to, then launch the wireless
utility of the computer network adapter, and then look for the network name. If you cannot find the SSID
or the security information for your network, then see the documentation that came with the access
point, or contact your system support person.
–To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation
that came with the access point, see the Embedded Web Server associated with the access point, or
consult your system support person.
Connecting the printer using the Wireless Setup Wizard
Before you begin, make sure that:
•A wireless network adapter is installed in the printer and is working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
•An Ethernet cable is disconnected from the printer.
•Active NIC is set to Auto. To set this to Auto, navigate to:
> Network/Ports > Active NIC > Auto > Submit
Note: Make sure to turn o the printer, then wait for at least five seconds, and then turn the printer back on.
1From the printer control panel, navigate to:
> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup
2Select a wireless connection setup.
Use To
Search for networks Show available wireless connections.
Note: This menu item shows all broadcast secured or unsecured SSIDs.
Enter a network name Manually type the SSID.
Note: Make sure to type the correct SSID.
Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup.
3Follow the instructions on the printer display.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
Before you begin, make sure that:
•The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more
information, see the documentation that came with your access point.
•A wireless network adapter installed in your printer is attached and working properly. For more information,
see the instruction sheet that came with the wireless network adapter.
Additional printer setup 42
Using the Push Button Configuration method
1From the printer control panel, navigate to:
> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup >
Wi‑Fi Protected Setup > Start Push Button Method
2Follow the instructions on the printer display.
Using the Personal Identification Number (PIN) method
1From the printer control panel, navigate to:
> Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup >
Wi‑Fi Protected Setup > Start PIN Method
2Copy the eight‑digit WPS PIN.
3Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
•The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
4Access the WPS settings. For more information, see the documentation that came with your access
point.
5Enter the eight‑digit PIN, and then save the setting.
Connecting the printer to a wireless network using the Embedded Web
Server
Before you begin, make sure that:
•Your printer is connected temporarily to an Ethernet network.
•A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer control panel. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Network/Ports > Wireless.
3Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID, security method, preshared key or passphrase, network
mode, and channel.
4Click Submit.
Additional printer setup 43
5Turn o the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then
turn the printer back on.
6To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is Connected.
Changing port settings after installing an internal solutions port
Notes:
•If the printer has a static IP address, then do not change the configuration.
•If the computers are configured to use the network name instead of an IP address, then do not change
the configuration.
•If you are adding a wireless internal solutions port (ISP) to a printer previously configured for an Ethernet
connection, then disconnect the printer from the Ethernet network.
For Windows users
1Open the printers folder.
2From the shortcut menu of the printer with the new ISP, open the printer properties.
3Configure the port from the list.
4Update the IP address.
5Apply the changes.
For Macintosh users
1From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.
2Type the IP address in the address field.
3Apply the changes.
Setting up serial printing (Windows only)
1Set the parameters in the printer.
aFrom the control panel, navigate to the menu for the port settings.
bLocate the menu for the serial port settings, and then adjust the settings, if necessary.
cApply the changes.
2From your computer, open the printers folder, and then select your printer.
3Open the printer properties, and then select the COM port from the list.
4Set the COM port parameters in Device Manager.
Notes:
•Serial printing reduces printing speed.
•Make sure that the serial cable is connected to the serial port on your printer.
Additional printer setup 44
Verifying printer setup
Printing a menu settings page
From the home screen, navigate to:
> Reports > Menu Settings Page
Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This
page also provides important information that aids network printing configuration.
1From the home screen, navigate to:
> Reports > Network Setup Page
2Check the first section of the network setup page, and confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be
malfunctioning. Consult a system support person for a solution, and then print another network setup page.
Additional printer setup 45
Loading paper and specialty media
The selection and handling of paper and specialty media can aect how reliably documents print. For more
information, see “Avoiding jams” on page 161 and “Storing paper” on page 58.
Setting the paper size and type
From the home screen navigate to:
> Paper Menu > Paper Size/Type > select a tray > select the paper size or type >
Configuring Universal paper settings
The Universal paper size setting is a user‑defined setting that lets you print on paper sizes that are not preset
in the printer menus.
1From the home screen, navigate to:
> Paper Menu > Universal Setup
2Select a unit of measure, and then set the portrait width and height.
3Apply the changes.
Loading trays
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1Pull out the tray.
Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may
cause a jam.
Loading paper and specialty media 46
2Squeeze and slide the paper guides to the correct position for the size of the paper you are loading.
Note: Use the indicators on the bottom of the tray to position the guides.
3Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
Loading paper and specialty media 47
4Load the paper stack with the printable side faceup.
Notes:
•Load printable side facedown for duplex printing.
•Load pre-punched paper with the holes toward the front or the left side of the tray.
•Load letterhead with the header on the left side of the tray.
•Make sure that the paper is below the maximum fill line on the edge of the paper tray. Overfilling may
cause paper jams.
5Insert the tray.
6From the control panel, set the paper size and paper type in the Paper menu to match the paper loaded in
the tray.
Loading the multipurpose feeder
1Open the multipurpose feeder.
Loading paper and specialty media 48
2Adjust the guide to match the size of the paper you are loading.
3Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Straighten the edges on a level surface.
4Load the paper.
•Load only one size and type of paper.
Loading letterhead
Without an optional finisher With an optional finisher
One‑sided printing
Note: For long-edge orientation, load letterhead
facedown with the header on the left side of the
feeder.
One‑sided printing
Note: For long-edge orientation, load letterhead
facedown with the header on the right side of the
feeder.
Loading paper and specialty media 49
Without an optional finisher With an optional finisher
Two‑sided printing
Note: For long-edge orientation, load letterhead
faceup with the header on the right side of the
feeder.
Two‑sided printing
Note: For long-edge orientation, load letterhead
faceup with the header on the left side of the
feeder.
Loading prepunched paper
One‑sided printing Two‑sided printing
•Load envelopes with the flap side up.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated
linings, or self‑stick adhesives. These envelopes may severely damage the printer.
Loading paper and specialty media 50
•Make sure that the paper is below the maximum fill line. Overfilling may cause paper jams.
5From the control panel, set the paper size and paper type in the Paper menu to match the paper loaded in
the feeder.
Linking and unlinking trays
Linking and unlinking trays
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu.
3Change the paper size and type settings for the trays you are linking.
•To link trays, make sure the paper size and type for the tray match that of the other tray.
•To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4Click Submit.
Note: You can also change the paper size and type settings using the printer control panel. For more
information, see “Setting the paper size and type” on page 46.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the
printer. The temperature of the fuser varies according to the specified paper type. Printing issues may occur
if settings are not properly configured.
Creating a custom name for a paper type
1From the home screen, navigate to:
> Paper Menu > Custom Names
2Type a custom paper type name, and then apply the changes.
3Tou ch Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Loading paper and specialty media 51
Assigning a custom paper type
Using the Embedded Web Server
Assign a custom paper type name to a tray when linking or unlinking trays.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Paper Menu > Custom Types.
3Select a custom paper type name, and then select a paper type
Note: Paper is the factory default paper type for all user‑defined custom names.
4Click Submit.
Using the printer control panel
1From the home screen, navigate to:
> Paper Menu > Custom Types
2Select a custom paper type name, and then select a paper type
Note: Paper is the factory default paper type for all user‑defined custom names.
3Tou ch .
Loading paper and specialty media 52
Paper and specialty media guide
Notes:
•Make sure that the paper size, type, and weight are set correctly on the computer or control panel.
•Flex, fan, and straighten specialty media before loading them.
•The printer may print at a reduced speed to prevent damage to the fuser.
•For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark
support Web site at http://support.lexmark.com.
Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content,
thickness, and texture, can significantly aect print quality.
•From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
card stock loaded in the tray.
•Print samples on the card stock being considered for use before buying large quantities.
•Specify the paper texture and weight from the tray settings to match the paper loaded in the tray.
•Preprinting, perforation, and creasing may significantly aect the print quality and cause jams or other paper
feed problems.
•Before loading the card stock on the tray, flex and fan the card stock to loosen them. Straighten the edges
on a level surface.
Tips on using envelopes
•From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
envelopes loaded in the tray.
•Print samples on the envelopes being considered for use before buying large quantities.
•Use envelopes designed specifically for laser printers.
•For best performance, use envelopes made from 90‑g/m2 (24‑lb) paper or 25% cotton.
•Use only new envelopes from undamaged packages.
•To optimize performance and minimize jams, do not use envelopes that:
–Have excessive curl or twist.
–Are stuck together or damaged in any way.
–Have windows, holes, perforations, cutouts, or embossing.
–Have metal clasps, string ties, or folding bars.
–Have an interlocking design.
–Have postage stamps attached.
–Have any exposed adhesive when the flap is in the sealed or closed position.
Paper and specialty media guide 53
–Have bent corners.
–Have rough, cockle, or laid finishes.
•Adjust the width guides to fit the width of the envelopes.
•Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, and
then fan them. Straighten the edges on a level surface.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal
envelopes.
Tips on using labels
•From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
labels loaded in the tray.
•Print samples on labels being considered for use before buying large quantities.
•For more information on label printing, characteristics, and design, see the Card Stock & Label Guide on
the Lexmark Web site at http://support.lexmark.com.
•Use labels designed specifically for laser printers.
•Do not use labels with slick backing material.
•Do not use labels with exposed adhesive.
•Use full label sheets. Partial sheets may cause labels to peel o during printing, resulting in a jam. Partial
sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner
cartridge warranties.
•Before loading labels on the tray, flex and fan labels to loosen them. Straighten the edges on a level surface.
Tips on using letterhead
•Use letterhead specifically for laser printers.
•Print samples before buying large quantities.
•Before loading letterhead, flex and fan the sheets.
•When printing on letterhead, take note of the page orientation.
Source Printing Side with the
letterhead
Paper orientation
Trays One‑sided Faceup Load the sheet with the
top edge toward the
back of the tray.
Two‑sided Facedown Load the sheet with the
top edge toward the
front of the tray.
Multipurpose feeder One‑sided Facedown Load the sheet with the
top edge on the left side.
Two‑sided Faceup Load the sheet with the
top edge on the right
side.
Paper and specialty media guide 54
Tips on using transparencies
•From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the
transparencies loaded in the tray.
•Print a test page on the transparencies being considered for use before buying large quantities.
•Use transparencies designed specifically for laser printers.
•Avoid getting fingerprints on the transparencies to prevent print quality problems.
•Before loading transparencies, flex and fan the sheets to prevent them from sticking together.
•When printing on large volumes of transparencies, make sure to print by batches of only up to 20 with an
interval of at least three minutes between batches, to prevent the transparencies from sticking together in
the bin. You can also remove transparencies from the bin by batches of 20.
Paper guidelines
Paper characteristics
The following paper characteristics aect print quality and reliability. Consider these factors before printing on
them:
Weight
The printer trays can feed paper weights between 60–256 g/m2 (16–68‑lb) grain long paper. The multipurpose
feeder can feed paper weights between 60–256 g/m2 (16–68‑lb) grain long paper. Paper lighter than 60 g/m2
(16 lb) might not be sti enough to feed properly, and may cause jams.
Note: Two‑sided printing is supported for 60–169 g/m2 (16–45‑lb) paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to
printing and can cause feeding problems.
Smoothness
Paper smoothness directly aects print quality. If paper is too rough, toner cannot fuse to it properly. If paper
is too smooth, it can cause paper feeding or print quality issues. Always use paper between 100 and 200
Sheeld points.
Moisture content
The amount of moisture in paper aects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes
that can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time several days if the storage or transportation environment is very dierent from the printer
environment. Thick paper may also require a longer conditioning period.
Paper and specialty media guide 55
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length
of the paper, or grain short, running the width of the paper.
For 60–256 g/m2 (16–68‑lb) paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides
the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality.
Paper containing fibers such as cotton can negatively aect paper handling.
Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:
•Always use new, undamaged paper.
•Before loading paper, know the recommended printable side of the paper. This information is usually
indicated on the paper package.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
•Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
•Use grain long for 60–256‑g/m2 (16–68‑lb) paper.
•Use only forms and letterhead printed using an oset lithographic or engraved printing process.
•Avoid paper with rough or heavily textured surfaces.
•Use inks that are not aected by the resin in toner. Inks that are oxidation‑set or oil‑based generally meet
these requirements; latex inks might not.
•Print samples on preprinted forms and letterheads considered for use before buying large quantities. This
determines whether or not the ink in the preprinted form or letterhead will aect print quality.
•When in doubt, contact your paper supplier.
Using recycled paper and other oce papers
As an environmentally conscientious company, Lexmark supports the use of recycled paper produced
specifically for use in laser (electrophotographic) printers.
While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers
that represent recycled cut size copier papers available on the global market. This scientific testing is conducted
with rigor and discipline. Many factors are taken into consideration both separately and as a whole, including
the following:
•Amount of post-consumer waste (Lexmark tests up to 100% post-consumer waste content.)
•Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
•Moisture content (Business papers should have low moisture: 4–5%.)
•Bending resistance and proper stiness means optimum feeding through the printer.
Paper and specialty media guide 56
•Thickness (impacts how much can be loaded into a tray)
•Surface roughness (measured in Sheeld units, impacts print clarity and how well toner fuses to the paper)
•Surface friction (determines how easily sheets can be separated)
•Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it
moves through the printer)
•Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper aects the degree
of control over foreign matter. And while recycled papers are one good path to printing in an environmentally
responsible manner, they are not perfect. The energy required to de-ink and deal with additives such as
colorants and “glue” often generates more carbon emissions than does normal paper production. However,
using recycled papers enables better resource management overall.
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its
products. To gain a better understanding of the impact of printers on the environment, the company
commissioned a number of life cycle assessments and found that paper was identified as the primary contributor
(up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life). This
is due to the energy-intensive manufacturing processes required to make paper.
Thus, Lexmark seeks to educate customers and partners on minimizing the impact of paper. Using recycled
paper is one way. Eliminating excessive and unnecessary paper consumption is another. Lexmark is well-
equipped to help customers minimize printing and copying waste. In addition, the company encourages
purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices.
Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is
maintained. However, the following paper choice guidelines will help alleviate the environmental impact of
printing:
1Minimize paper consumption.
2Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the Forestry
Stewardship Council (FSC) or the Program for the Endorsement of Forest Certification (PEFC). These
certifications guarantee that the paper manufacturer uses wood pulp from forestry operators that employ
environmentally and socially responsible forest management and restoration practices.
3Choose the most appropriate paper for printing needs: normal 75 or 80 g/m2 certified paper, lower weight
paper, or recycled paper.
Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:
•Chemically treated papers used to make copies without carbon paper, also known as carbonless papers
•Preprinted papers with chemicals that may contaminate the printer
•Preprinted papers that can be aected by the temperature in the printer fuser
•Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (±
0.9 in.), such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with
a software application to successfully print on these forms.)
•Coated papers (erasable bond), synthetic papers, thermal papers
•Rough-edged, rough or heavily textured surface papers or curled papers
•Recycled papers that fail EN12281:2002 (European testing)
•Paper weighing less than 60 g/m2 (16 lb)
•Multiple part forms or documents
Paper and specialty media guide 57
For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can
be found at the Environmental Sustainability link.
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
•For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative
humidity between 40 and 60 percent.
•Store paper in cartons, on a pallet or shelf, rather than on the floor.
•Store individual packages on a flat surface.
•Do not store anything on top of individual paper packages.
•Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and
wrapper help keep the paper clean, dry, and flat.
Supported paper sizes, types, and weights
Paper sizes supported by the printer
Paper size Dimensions Standard
500‑she
et tray
(Tray 1)
Standard
500‑she
et tray
(Tray 2)
2 x 50
0‑
sheet
tray
2500‑she
et tray
3000‑she
et tray
Multipurpos
e feeder3
Two‑sided
printing
A4 210 x 297 mm
(8.3 x 11.7 in.)
2 2 2
A5 148 x 210 mm
(5.8 x 8.3 in.)
1 1 1 XX
A6 105 x 148 mm
(4.1 x 5.8 in.)
XXXX X 1
JIS B5 182 x 257 mm
(7.2 x 10.1 in.)
XX
Letter 216 x 279 mm
(8.5 x 11 in.)
2 2
Legal 216 x 356 mm
(8.5 x 14 in.)
XX
1 Supported only in short‑edge orientation.
2 Supported only in long‑edge orientation.
3 Supports paper size without size sensing.
4 Supported only if the width is from 139.7 mm (5.5 in.) to 320 mm (12.6 in.), and the length is from 148 mm (5.83 in.)
to 458 mm (18 in.).
Note: Banner is supported in the multipurpose feeder only if the width is up to 296.9 mm (11.69 in.) and the length
is up to 1219.2 mm (48 in.). Set the paper size to Universal.
Paper and specialty media guide 58
Paper size Dimensions Standard
500‑she
et tray
(Tray 1)
Standard
500‑she
et tray
(Tray 2)
2 x 50
0‑
sheet
tray
2500‑she
et tray
3000‑she
et tray
Multipurpos
e feeder3
Two‑sided
printing
Executive 184 x 267 mm
(7.3 x 10.5 in.)
XX
JIS B4 257 x 364 mm
(10.12 x 14.33 in.)
XX
SRA3 320 x 450 mm
(12.6 x 17.7 in.)
X1XX X 1
A3 297 x 420 mm
(11.69 x 16.54 in.)
XX
12 x 18 305 x 457 mm
(12 x 18 in.)
X1XX X 1
11 x 17 279.4 x 431.8 mm
(11 x 17 in.)
XX
Oficio 216 x 340 mm
(8.5 x 13.4 in.)
XX
Folio 216 x 330 mm
(8.5 x 13 in.)
XX
Statement 140 x 216 mm
(5.5 x 8.5 in.)
1 1 1 XX
Universal 76.2 x 76.2 mm
(3 x 3 in.) to
320 x 1219.2 mm
(12.6 x 48 in.)
XX 4
7 3/4
Envelope
98 x 191 mm
(3.9 x 7.5 in.)
XXXX X X
9 Envelope 98 x 225 mm
(3.9 x 8.9 in.)
XXXX X X
10 Envelop
e
105 x 241 mm
(4.1 x 9.5 in.)
XXXX X X
DL Envelop
e
110 x 220 mm
(4.3 x 8.7 in.)
XXXX X X
C5 Envelop
e
162 x 229 mm
(6.4 x 9 in.)
XXXX X X
1 Supported only in short‑edge orientation.
2 Supported only in long‑edge orientation.
3 Supports paper size without size sensing.
4 Supported only if the width is from 139.7 mm (5.5 in.) to 320 mm (12.6 in.), and the length is from 148 mm (5.83 in.)
to 458 mm (18 in.).
Note: Banner is supported in the multipurpose feeder only if the width is up to 296.9 mm (11.69 in.) and the length
is up to 1219.2 mm (48 in.). Set the paper size to Universal.
Paper and specialty media guide 59
Paper size Dimensions Standard
500‑she
et tray
(Tray 1)
Standard
500‑she
et tray
(Tray 2)
2 x 50
0‑
sheet
tray
2500‑she
et tray
3000‑she
et tray
Multipurpos
e feeder3
Two‑sided
printing
B5 Envelop
e
176 x 250 mm
(6.9 x 9.8 in.)
XXXX X X
Other
Envelope
98 x 162 mm
(3.9 x 6.3 in.) to
176 x 250 mm
(6.9 x 9.8 in.)
XXXX X X
1 Supported only in short‑edge orientation.
2 Supported only in long‑edge orientation.
3 Supports paper size without size sensing.
4 Supported only if the width is from 139.7 mm (5.5 in.) to 320 mm (12.6 in.), and the length is from 148 mm (5.83 in.)
to 458 mm (18 in.).
Note: Banner is supported in the multipurpose feeder only if the width is up to 296.9 mm (11.69 in.) and the length
is up to 1219.2 mm (48 in.). Set the paper size to Universal.
Paper types and weights supported by the printer
The printer engine supports 60–256‑g/m2 (16–68‑lb) paper weights.
Note: Labels, transparencies, envelopes, and card stock always print at reduced speed.
Paper type Standard
500‑sheet
tray (Tray 1)
Standard
500‑sheet
tray (Tray 2)
2 x 500‑sheet
tray
2500‑sheet
tray
3000‑sheet
tray
Multipurpose
feeder
Plain Paper1
Card Stock
Transparencies2XXXXX
Recycled1
Glossy
Heavy Glossy
Labels XXXXX
Bond1
Envelope X X X X X
Rough EnvelopeXXXXX
1 Paper is supported for two‑sided printing.
2 Print transparencies in batches of only up to 20 to prevent them from sticking together. For more information, see
“Tips on using transparencies” on page 55.
Paper and specialty media guide 60
Paper type Standard
500‑sheet
tray (Tray 1)
Standard
500‑sheet
tray (Tray 2)
2 x 500‑sheet
tray
2500‑sheet
tray
3000‑sheet
tray
Multipurpose
feeder
Letterhead1
Preprinted1
Colored Paper1
Light Paper1
Heavy Paper1
Rough Cotton
Custom Type1
1 Paper is supported for two‑sided printing.
2 Print transparencies in batches of only up to 20 to prevent them from sticking together. For more information, see
“Tips on using transparencies” on page 55.
Paper sizes, types, and weights supported by the finishers
The printer engine supports 60–256 g/m2 (16–68‑lb) paper weights.
Note: When a finisher is installed, the standard finisher bin becomes the default bin even for print jobs that
do not require finishing.
Supported paper sizes
Paper size Staple finisher Staple, hole punch
finisher bin 1
Staple, hole punch
finisher bin 2
Booklet finisher
A6 3 3 XX
A5 332X
JIS B5 X
JIS B4
Executive X
Letter
A4
1 Paper is supported only if the finisher stacks the paper but does not staple or punch holes in it.
2 Paper is supported only if the finisher stacks or staples the paper but does not punch holes in it.
3 Paper is supported but the finisher does not stack, staple, or punch holes in it.
4 Paper is supported only for 2‑hole punch.
5 Paper is supported only if the paper size is between 210 x 279.4 mm (8.27 x 11 in.) and 320 x 457.2 mm (12.6 x 18 in.).
Paper and specialty media guide 61
Paper size Staple finisher Staple, hole punch
finisher bin 1
Staple, hole punch
finisher bin 2
Booklet finisher
Legal 4
12 x 18 1 3 1
11 x 17
SRA3 1 3 1
A3
Oficio 1 3 3 X
Folio 1 3 3 X
Statement 1 3 3 X
Universal 3 1 5
1 Paper is supported only if the finisher stacks the paper but does not staple or punch holes in it.
2 Paper is supported only if the finisher stacks or staples the paper but does not punch holes in it.
3 Paper is supported but the finisher does not stack, staple, or punch holes in it.
4 Paper is supported only for 2‑hole punch.
5 Paper is supported only if the paper size is between 210 x 279.4 mm (8.27 x 11 in.) and 320 x 457.2 mm (12.6 x 18 in.).
Supported paper types
Paper type Staple finisher Staple, hole punch finisher Booklet finisher
Plain Paper 5
Card Stock 2X
Transparency12 3 X
Recycled 2 5
Glossy 2 5
Heavy Glossy 2 4 X
Labels 2 3 X
Bond 5
1 Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information,
see “Tips on using transparencies” on page 55.
2 Paper is supported only if the finisher stacks the paper but does not staple it.
3 Paper is supported only if the finisher stacks the paper but does not staple or punch holes in it.
4 Paper is supported only if the finisher punches holes or stacks the paper but does not staple it.
5 Paper is supported only if the finisher staples or folds the paper.
Paper and specialty media guide 62
Paper type Staple finisher Staple, hole punch finisher Booklet finisher
Envelope 2 3 X
Rough Envelope 2 3 X
Letterhead 5
Preprinted 5
Colored Paper 5
Light Paper 5
Heavy Paper 2 4 X
Rough Cotton 2X
Custom Type 5
1 Print on transparencies by batches of only up to 20 to prevent them from sticking together. For more information,
see “Tips on using transparencies” on page 55.
2 Paper is supported only if the finisher stacks the paper but does not staple it.
3 Paper is supported only if the finisher stacks the paper but does not staple or punch holes in it.
4 Paper is supported only if the finisher punches holes or stacks the paper but does not staple it.
5 Paper is supported only if the finisher staples or folds the paper.
Paper and specialty media guide 63
Printing
Printing forms and a document
Printing forms
Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly
printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up
Forms and Favorites” on page 18.
1From the home screen, navigate to:
Forms and Favorites > select the form from the list > enter the number of copies > adjust other settings
2Apply the changes.
Printing from a computer
Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the
printer before sending the print job.
1With a document open, click File > Print.
2If necessary, adjust the settings.
3Send the print job.
Adjusting toner darkness
1From the home screen, navigate to:
> Settings > Print Settings > Quality Menu
2Adjust the toner darkness setting, and then save the changes.
Printing 64
Printing from a flash drive or mobile device
Printing from a flash drive
Notes:
•Before printing an encrypted PDF file, you are prompted to type the file password from the control panel.
•You cannot print files for which you do not have printing permissions.
1Insert a flash drive into the USB port.
Notes:
•A flash drive icon appears on the printer home screen when a flash drive is inserted.
•If you insert the flash drive when the printer requires attention, such as when a jam has occurred,
then the printer ignores the flash drive.
•If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the
printer display. After these print jobs are processed, you may need to view the held jobs list to print
documents from the flash drive.
Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively
printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.
Printing 65
2From the control panel, touch the document you want to print.
3Specify the number of copies to be printed, and then send the job for printing.
Notes:
•Do not remove the flash drive from the USB port until the document has finished printing.
•If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held
Jobs on the home screen to print files from the flash drive.
Supported flash drives and file types
Notes:
•High‑speed USB flash drives must support the full‑speed standard. Low-speed USB devices are not
supported.
•USB flash drives must support the File Allocation Table (FAT) system. Devices formatted with New
Technology File System (NTFS) or any other file system are not supported.
Recommended flash drives File type
•Lexar FireFly (512MB and 1GB)
•SanDisk Cruzer Micro (512MB and 1GB)
•Sony (512MB and 1GB)
Documents:
•.pdf
•.xps
Images:
•.dcx
•.gif
•.jpeg or .jpg
•.bmp
•.pcx
•.ti or .tif
•.webp
Printing 66
Printing from a mobile device
To download a compatible mobile printing application, visit www.lexmark.com/mobile.
Note: Mobile printing applications may also be available from your mobile device manufacturer.
Printing confidential and other held jobs
Storing print jobs in the printer
1From the home screen, navigate to:
> Security > Confidential Print > select a print job type
Use To
Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name and
PIN are deleted.
Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer
control panel.
Note: The PIN is set from the computer. It must be four digits, using the
numbers 0–9.
Repeat Job Expiration Print and store print jobs in the printer memory.
Verify Job Expiration Print one copy of a print job and hold the remaining copies. It lets you
examine if the first copy is satisfactory or not. The print job is
automatically deleted from the printer memory when all copies are
printed.
Reserve Job Expiration Store print jobs for printing at a later time.
Note: The print jobs are held until deleted from the Held Jobs menu.
Notes:
•Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
•You can set the printer to store print jobs in the printer memory until you start the print job from the
printer control panel.
•All print jobs that can be initiated by the user at the printer are called held jobs.
2Tou ch .
Printing held jobs
1With a document open, select File > Print.
2Select the printer, and then do the following:
•For Windows users, click Properties or Preferences, and then click Print and Hold.
•For Macintosh users, select Print and Hold.
Printing 67
3Select the print job type.
4If necessary, assign a user name.
5Send the print job.
6From the printer home screen, touch Held Jobs.
7Send the print job.
Modifying confidential print settings
Note: This feature is available only in network printers or printers connected to print servers.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings tab > Security > Confidential Print Setup.
3Modify the settings:
•Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry
attempts, all of the jobs for that user are deleted.
•Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified
time, all of the jobs for that user are deleted.
4Save the modified settings.
Printing information pages
Printing a font sample list
1From the home screen, navigate to:
> Reports > Print Fonts
2Tou ch PCL Fonts or PostScript Fonts.
Printing a directory list
A directory list shows the resources stored in a flash memory or in the printer hard disk.
From the home screen, navigate to:
> Reports > Print Directory
Printing 68
Canceling a print job
Canceling a print job from the printer control panel
1From the printer control panel, touch Cancel Job or press on the keypad.
2Touch the print job you want to cancel, and then touch Delete Selected Jobs.
Note: If you press on the keypad, then touch Resume to return to the home screen.
Canceling a print job from the computer
1Depending on the operating system, do either of the following:
•Open the printers folder, and then select your printer.
•From the System Preferences in the Apple menu, navigate to your printer.
2Select the print job to cancel.
Printing 69
Understanding the printer menus
Menus list
Paper Menu Reports Network/Ports Option Card Menu3
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Texture
Paper Loading
Custom Types
Custom Names
Custom Bin Names
Universal Setup
Bin Setup
Menu Settings Page
Device Statistics
Stapler Test
Network Setup Page 1
Profiles List
Print Fonts
Print Directory
Asset Report
Event Log Summary
Active NIC
Standard Network 2
Standard USB
Parallel [x]
Serial [x]
SMTP Setup
A list of installed DLEs
(Download Emulators)
appears.
Security Settings Help
Miscellaneous Security Settings
Confidential Print
Erase Temporary Data Files
Security Audit Log
Set Date and Time
General Settings
Flash Drive Menu
Print Settings
Print All Guides
Print Quality
Printing Guide
Media Guide
Print Defects Guide
Menu Map
Information Guide
Connection Guide
Moving Guide
Supplies Guide
1 Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.
2 Depending on the printer setup, this menu item appears as Standard Network or Network [x].
3 This menu appears only when one or more DLEs are installed.
Understanding the printer menus 70
Paper menu
Default Source menu
Use To
Default Source
Tray [x]
Multipurpose Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Notes:
•Tray 1 (standard tray) is the factory default setting.
•From the Paper menu, set Configure MP to "Cassette" for
Multipurpose Feeder to appear as a menu setting.
•If two trays contain paper of the same size and type, and the trays
have the same settings, then the trays are automatically linked.
When one tray is empty, the print job continues using the linked tray.
Paper Size/Type menu
Use To
Tray [x] Size
A4
A5
A6
JIS‑B5
JIS‑B4
Letter
Legal
12 x 18
11 x 17
SRA3
A3
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size loaded in each tray.
Notes:
•Letter is the U.S. factory default setting. A4 is the international
factory default setting.
•If two trays contain paper of the same size and type, and the trays
have the same settings, then the trays are automatically linked. The
multipurpose feeder may also be linked. When one tray is empty,
the print job continues using the linked tray.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 71
Use To
Tray [x] Type
Plain Paper
Card Stock
Transparency
Recycled
Glossy
Heavy Glossy
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in each tray.
Notes:
•Plain Paper is the factory default setting for Tray 1. Custom Type [x]
is the factory default setting for all other trays.
•If available, a user‑defined name appears instead of Custom
Type [x].
•Use this menu to configure automatic tray linking.
MP Feeder Size
A4
A5
A6
JIS‑B5
JIS‑B4
Letter
Legal
12 x 18
11 x 17
SRA3
A3
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size loaded in the multipurpose feeder.
Notes:
•Letter is the U.S. factory default setting. A4 is the international
factory default setting.
•From the Paper menu, set Configure MP to “Cassette” for MP
Feeder Size to appear as a menu.
•The multipurpose feeder does not automatically detect paper size.
The paper size value must be set.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 72
Use To
MP Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Glossy
Heavy Glossy
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type loaded in the multipurpose feeder.
Notes:
•Plain Paper is the factory default setting.
•From the Paper menu, set Configure to “Cassette” for MP Feeder
Type to appear as a menu.
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
JIS B4
A3
11 x 17
Folio
Statement
Universal
SRA3
12 x 18
Specify the size of the paper being manually loaded.
Note: Letter is the U.S. factory default setting. A4 is the international
factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 73
Use To
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type being manually loaded.
Notes:
•Plain Paper is the factory default setting.
•From the Paper menu, set Configure MP to “Manual” for Manual
Paper Type to appear as a menu.
Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the envelope size being manually loaded.
Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the
international factory default setting.
Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]
Specify the envelope type being manually loaded.
Note: Envelope is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Configure MP menu
Use To
Configure MP
Cassette
Manual
First
Determine when the printer selects paper from the multipurpose feeder.
Notes:
•Cassette is the factory default setting. Cassette configures the
multipurpose feeder as the automatic paper source.
•Manual sets the multipurpose feeder only for manual‑feed print jobs.
•First configures the multipurpose feeder as the primary paper
source.
Understanding the printer menus 74
Substitute Size menu
Use To
Substitute Size
O
Statement/A5
Letter/A4
11 x 17/A3
All Listed
Substitute a specified paper size if the requested paper size is not
available.
Notes:
•All Listed is the factory default setting. All available substitutions are
allowed.
•Setting a size substitution lets the print job continue without Change
Paper appearing.
Paper Texture menu
Use To
Plain Texture
Smooth
Normal
Rough
Specify the relative texture of the plain paper loaded.
Note: Normal is the factory default setting.
Card Stock Texture
Smooth
Normal
Rough
Specify the relative texture of the card stock loaded.
Notes:
•Normal is the factory default setting.
•The options appear only if card stock is supported.
Transparency Texture
Smooth
Normal
Rough
Specify the relative texture of the transparencies loaded.
Note: Normal is the factory default setting.
Recycled Texture
Smooth
Normal
Rough
Specify the relative texture of the recycled paper loaded.
Note: Normal is the factory default setting.
Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the labels loaded.
Note: Normal is the factory default setting.
Bond Texture
Smooth
Normal
Rough
Specify the relative texture of the bond paper loaded.
Note: Rough is the factory default setting.
Envelope Texture
Smooth
Normal
Rough
Specify the relative texture of the envelopes loaded.
Note: Normal is the factory default setting.
Understanding the printer menus 75
Use To
Rough Envelope Texture
Rough
Specify the relative texture of the rough envelopes loaded.
Letterhead Texture
Smooth
Normal
Rough
Specify the relative texture of the letterhead loaded.
Note: Normal is the factory default setting.
Preprinted Texture
Smooth
Normal
Rough
Specify the relative texture of the preprinted paper loaded.
Note: Normal is the factory default setting.
Colored Texture
Smooth
Normal
Rough
Specify the relative texture of the colored paper loaded.
Note: Normal is the factory default setting.
Light Texture
Smooth
Normal
Rough
Specify the relative texture of the paper loaded.
Note: Normal is the factory default setting.
Heavy Texture
Smooth
Normal
Rough
Specify the relative texture of the paper loaded.
Note: Normal is the factory default setting.
Rough/Cotton Texture
Rough
Specify the relative texture of the cotton paper loaded.
Custom [x] Texture
Smooth
Normal
Rough
Specify the relative texture of the custom paper loaded.
Notes:
•Normal is the factory default setting.
•The options appear only if the custom type is supported.
Paper Loading menu
Use To
Card Stock Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Card
Stock as the paper type.
Notes:
•O is the factory default setting for all Paper Loading menu selections.
•Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected
from Print Properties or the print dialog, depending on your operating system.
Understanding the printer menus 76
Use To
Recycled Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Recycled as the paper type.
Glossy Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Glossy
as the paper type.
Heavy Glossy Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Heavy
Glossy as the paper type.
Labels Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Labels
as the paper type.
Bond Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Bond
as the paper type.
Letterhead Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Letterhead as the paper type.
Preprinted Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Preprinted as the paper type.
Colored Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Colored as the paper type.
Light Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Light
as the paper type.
Heavy Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Heavy
as the paper type.
Rough/Cotton Loading
Duplex
O
Determine and set two-sided printing for all print jobs with Rough
or Cotton as the paper type.
Custom [x] Loading
Duplex
O
Determine and set two-sided printing for all print jobs with
Custom [x] as the paper type.
Note: Custom [x] Loading is available only when the custom
type is supported.
Notes:
•O is the factory default setting for all Paper Loading menu selections.
•Duplex sets the printer default to two‑sided printing for every print job unless one‑sided printing is selected
from Print Properties or the print dialog, depending on your operating system.
Understanding the printer menus 77
Custom Types menu
Use To
Custom Type [x]
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Associate a paper or specialty media type with a factory default custom
type name or a user‑defined custom name created from the Embedded
Web Server or from MarkVisionTM Professional.
Notes:
•Paper is the factory default setting.
•The custom media type must be supported by the selected tray or
multipurpose feeder in order to print from that source.
Recycled
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Specify a paper type when Recycled is selected in other menus.
Notes:
•Paper is the factory default setting.
•The custom media type must be supported by the selected tray or
multipurpose feeder in order to print from that source.
Custom Names menu
Use To
Custom Name [x] Specify a custom name for a paper type. This name replaces Custom
Type [x] in the printer menus.
Custom Bin Names menu
Use To
Standard Bin Specify a custom name for the standard bin.
Bin [x] Specify a custom name for Bin [x].
Universal Setup menu
Use To
Units of Measure
Inches
Millimeters
Identify the units of measure.
Notes:
•Inches is the U.S. factory default setting.
•Millimeters is the international factory default setting.
Understanding the printer menus 78
Use To
Portrait Width
3.54–48 inches
89.9–1219 mm
Set the portrait width.
Notes:
•If the width exceeds the maximum, then the printer uses the
maximum width allowed.
•12 inches is the U.S. factory default setting. You can increase the
width in 0.01‑inch increments.
•305 mm is the international factory default setting. You can
increase the width in 1‑mm increments.
Portrait Height
5.5–48 inches
139.7–1219 mm
Set the portrait height.
Notes:
•If the height exceeds the maximum, then the printer uses the
maximum height allowed.
•17 inches is the U.S. factory default setting. You can increase the
height in 0.01‑inch increments.
•432 mm is the international factory default setting. You can
increase the height in 1‑mm increments.
Feed Direction
Short Edge
Long Edge
Specify the feed direction if the paper can be loaded in either
direction.
Notes:
•Short Edge is the factory default setting.
•Long Edge appears only when the longest edge is shorter than
the maximum width supported in the tray.
Bin Setup menu
Use To
Output Bin
Standard Bin
Bin [x]*
Specify the default bin.
Note: Standard Bin is the factory default setting.
Configure Bins
Mailbox
Link
Link Optional
Type Assignment
Specify configuration options for bins.
Notes:
•Mailbox is the factory default setting. This treats
each bin as a separate mailbox.
•Link configures all available bins as one large bin.
•Link Optional links together all available bins
except the standard bin and only appears when
at least two optional bins are installed.
•Type Assignment assigns each paper type to a
bin or linked bin set.
* [x] can be any number from 1 to 4 if the appropriate optional bins are installed. If multiple bins are assigned the
same name, then the name appears only once in the bin list.
Understanding the printer menus 79
Use To
Overflow Bin
Standard Bin
Bin [x]*
Specify an alternative bin when a designated bin is full.
Notes:
•This menu appears only when optional bins are
installed.
•Standard Bin is the factory default setting.
Assign Type/Bin
Plain Paper Bin
Card Stock Bin
Transparency Bin
Recycled Bin
Glossy Bin
Heavy Glossy Bin
Labels Bin
Bond Bin
Envelope Bin
Rough Envelope Bin
Letterhead Bin
Preprinted Bin
Colored Bin
Light Paper Bin
Heavy Paper Bin
Rough/Cotton Bin
Custom [x] Bin
Select a bin for each supported paper type.
For each type, select from the following options:
Disabled
Standard Bin
Bin [x]*
Note: Disabled is the factory default setting.
* [x] can be any number from 1 to 4 if the appropriate optional bins are installed. If multiple bins are assigned the
same name, then the name appears only once in the bin list.
Reports menu
Reports menu
Use To
Menu Settings Page Print a report containing information about the paper loaded in trays,
installed memory, total page count, alarms, timeouts, control panel
language, TCP/IP address, status of supplies, status of the network
connection, and other information.
Device Statistics Print a report containing printer statistics such as supply information and
details about printed pages.
Stapler Test Print a report that confirms that the staple finisher is functioning properly.
Note: This menu item appears only when a supported staple finisher is
installed.
Understanding the printer menus 80
Use To
Network Setup Page Print a report containing information about the network printer settings, such
as the TCP/IP address information.
Note: This menu item appears only in network printers or in printers
connected to print servers.
Network [x] Setup Page Print a report containing information about the network printer settings, such
as the TCP/IP address information.
Notes:
•This menu item is available only when more than one network option
is installed.
•This menu item appears only in network printers or in printers
connected to print servers.
Profiles List Print a list of profiles stored in the printer.
Note: This menu item appears only when LDSS is enabled.
Print Fonts
PCL Fonts
PostScript Fonts
Print a report of all the fonts available for the printer language currently set
in the printer.
Note: A separate list is available for PCL and PostScript emulations.
Print Directory Print a list of all the resources stored in an optional flash memory card or
printer hard disk.
Notes:
•Job Buer Size must be set to 100%.
•Make sure that the optional flash memory or hard disk is installed
correctly and working properly.
•This menu item appears only when an optional flash drive or hard
disk is installed.
Asset Report Print a report containing printer asset information, such as serial number
and model name.
Event Log Summary Print a report containing a summary of all logged events.
Network/Ports menu
Active NIC menu
Use To
Active NIC
Auto
[list of available network cards]
Allow the printer to connect to a network.
Notes:
•Auto is the factory default setting.
•This menu item appears only if an optional network adapter is installed.
Understanding the printer menus 81
Standard Network or Network [x] menu
Note: Only active ports appear in this menu.
Use To
Energy Ecient Ethernet
Enable
Disable
Reduce power consumption when the printer receives no data from the
Ethernet network.
Note: Enable is the factory default setting.
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•If PCL SmartSwitch is disabled, then the printer does not examine
incoming data and it uses the default printer language specified in the
Setup menu.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job requires
it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•If PS SmartSwitch is disabled, then the printer does not examine
incoming data and it uses the default printer language specified in the
Setup menu.
NPA Mode
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting.
•The printer automatically restarts when the setting is changed from the
control panel.
Network Buer
Auto
3KB to [maximum size allowed]
Set the size of the network input buer.
Notes:
•Auto is the factory default setting.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Network Buer, disable or
reduce the size of the parallel, serial, and USB buers.
•The printer automatically restarts when the setting is changed from the
control panel.
Job Buering
O
On
Auto
Temporarily store print jobs in the printer hard disk before printing. This menu
only appears when a formatted disk is installed.
Notes:
•O is the factory default setting.
•The printer automatically restarts when the setting is changed from the
control panel. The menu selection is then updated.
Understanding the printer menus 82
Use To
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Note: Auto is the factory default setting.
Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
Show and set the printer network settings.
Note: The Wireless menu appears only when the printer is connected to a
wireless network.
Reports menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > Reports
•Network/Ports > Network [x] > Network [x] Setup > Reports
Use To
Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP
address.
Network Card menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > Network Card
•Network/Ports > Network [x] > Network [x] Setup > Network Card
Use To
View Card Status
Connected
Disconnected
View the connection status of the wireless network adapter.
View Card Speed View the speed of an active wireless network adapter.
Network Address
UAA
LAA
View the network addresses.
Job Timeout
0, 10–225 seconds
Set the amount of time it takes for a network print job to be canceled.
Notes:
•“90 seconds” is the factory default setting.
•A setting value of 0 disables the timeout.
•If a value between 1 and 9 is selected, then Invalid appears on the
display, and the value is not saved.
Understanding the printer menus 83
Use To
Banner Page
O
On
Allow the printer to print a banner page.
Note: O is the factory default setting.
TCP/IP menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > TCP/IP
•Network/Ports > Network [x] > Network [x] Setup > TCP/IP
Note: This menu is available only in network printers or printers attached to print servers.
Use To
Set Hostname Set the current TCP/IP host name.
Note: This can be changed only from the Embedded Web Server.
IP Address View or change the current TCP/IP address.
Note: Manually setting the IP address sets the Enable DHCP and Enable Auto
IP settings to O. It also sets Enable BOOTP and Enable RARP to O on
systems that support BOOTP and RARP.
Netmask View or change the current TCP/IP netmask.
Gateway View or change the current TCP/IP gateway.
Enable DHCP
On
O
Specify the DHCP address and parameter assignment.
Note: On is the factory default setting.
Enable RARP
On
O
Specify the RARP address assignment setting.
Note: O is the factory default setting.
Enable BOOTP
On
O
Specify the BOOTP address assignment setting.
Note: On is the factory default setting.
Enable AutoIP
Ye s
No
Specify the Zero Configuration Networking setting.
Note: Yes is the factory default setting.
Enable FTP/TFTP
Ye s
No
Enable the built-in FTP server, which lets you send files to the printer using File
Transfer Protocol.
Note: Yes is the factory default setting.
Enable HTTP Server
Ye s
No
Enable the built-in Web server (Embedded Web Server). When enabled, the
printer can be monitored and managed remotely using a Web browser.
Note: Yes is the factory default setting.
WINS Server Address View or change the current WINS server address.
Understanding the printer menus 84
Use To
Enable DDNS
Ye s
No
View or change the current DDNS setting.
Note: Yes is the factory default setting.
Enable mDNS
Ye s
No
View or change the current mDNS setting.
Note: Yes is the factory default setting.
DNS Server Address View or change the current DNS server address.
Backup DNS Server Address View or change the backup DNS server addresses.
Backup DNS Server Address 2
Backup DNS Server Address 3
Enable HTTPS
Ye s
No
View or change the current HTTPS setting.
Note: Yes is the factory default setting.
IPv6 menu
To access the menu, navigate to any of the following:
•Network/Ports menu > Standard Network > Standard Network Setup > IPv6
•Network/Ports menu > Network [x] > Network [x] Setup > IPv6
Note: This menu is available only in network printers or printers that are attached to print servers.
Use To
Enable IPv6
On
O
Enable IPv6 in the printer.
Note: On is the factory default setting.
Auto Configuration
On
O
Specify whether or not the network adapter accepts the automatic
IPv6 address configuration entries provided by a router.
Note: On is the factory default setting.
Set Hostname Set the host name.
Note: These settings can be changed only from the Embedded
Web Server.
View Address
View Router Address
Enable DHCPv6
On
O
Enable DHCPv6 in the printer.
Note: On is the factory default setting.
Wireless menu
Note: This menu is available only in printers connected to a wireless network or printer models that have a
wireless network adapter.
To access the menu, navigate to:
Understanding the printer menus 85
Network/Ports > Network [x] > Network [x] Setup > Wireless
Use To
Wi‑Fi Protected Setup
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
•Start Push Button Method connects the printer to a wireless
network when buttons on both the printer and the access point
(wireless router) are pressed within a given period of time.
•Start PIN Method connects the printer to a wireless network
when a PIN on the printer is entered into the wireless settings
of the access point.
Enable/Disable WPS Auto‑detection
Enable
Disable
Automatically detect the connection method that an access point
with WPS uses—Start Push Button Method or Start PIN Method.
Note: Disable is the factory default setting.
Network Mode
BSS Type
Infrastructure
Ad hoc
Specify the network mode.
Notes:
•Infrastructure is the factory default setting. This lets the printer
access a network using an access point.
•Ad hoc configures wireless connection directly between the
printer and a computer.
Compatibility
802.11b/g
802.11b/g/n
Specify the wireless standard for the wireless network.
Note: 802.11b/g/n is the factory default setting.
Choose Network Select an available network for the printer to use.
View Signal Quality View the quality of the wireless connection.
View Security Mode View the encryption method for the wireless network.
AppleTalk menu
To access the menu, navigate to either of the following:
•Network/Ports > Standard Network > Standard Network Setup > AppleTalk
•Network/Ports > Network [x] > Network [x] Setup > AppleTalk
Use To
Activate
Ye s
No
Enable or disable AppleTalk support.
Note: No is the factory default setting.
View Name Show the assigned AppleTalk name.
Note: The AppleTalk name can be changed only from the Embedded
Web Server.
View Address Show the assigned AppleTalk address.
Note: The AppleTalk address can be changed only from the Embedded
Web Server.
Understanding the printer menus 86
Use To
Set Zone
[list of zones available on the
network]
Provide a list of AppleTalk zones available on the network.
Note: The default zone for the network is the factory default setting.
Standard USB menu
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
received through a USB port requires it, regardless of the default printer
language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PostScript emulation if the PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if the PS
SmartSwitch is set to O.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PCL emulation if the PCL SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if the PCL
SmartSwitch is set to O.
NPA Mode
On
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then process it appropriately.
•The printer automatically restarts when changing the setting from the
printer control panel. The menu selection is then updated.
Understanding the printer menus 87
Use To
USB Buer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the USB input buer.
Notes:
•Auto is the factory default setting.
•Disabled turns o job buering. Any jobs already buered on the printer
hard disk are printed before normal processing resumes.
•The USB buer size value can be changed in 1-K increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the USB Buer, disable or
reduce the size of the parallel, serial, and network buers.
•The printer automatically restarts when the setting is changed from the
printer control panel. The menu selection is then updated.
Job Buering
O
On
Auto
Temporarily store print jobs in the printer hard disk before printing.
Notes:
•O is the factory default setting.
•On buers jobs on the printer hard disk.
•Auto buers print jobs only if the printer is busy processing data from
another input port.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•Auto is the factory default setting.
•On processes raw binary PostScript print jobs.
•O filters print jobs using the standard protocol.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Note: This menu is available only when the printer is attached to an external
print server through the USB port.
Parallel [x] menu
Note: This menu appears only when an optional parallel card is installed.
Understanding the printer menus 88
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
received through a serial port requires it, regardless of the default printer
language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PostScript emulation if PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if PS SmartSwitch is
set to O.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PCL emulation if PCL SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if PCL SmartSwitch is set to
O.
NPA Mode
On
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Parallel Buer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the parallel input buer.
Notes:
•Auto is the factory default setting.
•Disabled turns o job buering. Any print jobs already buered on the
printer hard disk are printed before normal processing resumes.
•The parallel buer size setting can be changed in 1‑KB increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Parallel Buer, disable or
reduce the size of the USB, serial, and network buers.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Understanding the printer menus 89
Use To
Job Buering
O
On
Auto
Temporarily store print jobs on the printer hard disk before printing.
Notes:
•O is the factory default setting.
•On buers print jobs on the printer hard disk.
•Auto buers print jobs only if the printer is busy processing data from
another input port.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Advanced Status
On
O
Enable bidirectional communication through the parallel port.
Notes:
•On is the factory default setting.
•O disables parallel port negotiation.
Protocol
Standard
Fastbytes
Specify the parallel port protocol.
Notes:
•Fastbytes is the factory default setting. It provides compatibility with most
existing parallel ports and is the recommended setting.
•Standard tries to resolve parallel port communication problems.
Honor Init
On
O
Determine if the printer honors printer hardware initialization requests from the
computer.
Notes:
•O is the factory default setting.
•The computer requests initialization by activating the Init signal from the
parallel port. Many personal computers activate the Init signal each time
the computer is turned on.
Parallel Mode 2
On
O
Determine if the parallel port data is sampled on the leading or trailing edge of
a strobe.
Note: On is the factory default setting.
Mac Binary PS
On
O
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
•Auto is the factory default setting.
•O filters print jobs using the standard protocol.
•On processes raw binary PostScript print jobs.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
Understanding the printer menus 90
Use To
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Note: This menu item is available only if the printer is attached to an external
print server through the USB port.
Serial [x] menu
Note: This menu appears only when an optional serial card is installed.
Use To
PCL SmartSwitch
On
O
Set the printer to automatically switch to PCL emulation when a print job
received through a serial port requires it, regardless of the default printer
language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PostScript emulation if PS SmartSwitch is set to On. It uses the
default printer language specified in the Setup menu if PS SmartSwitch is
set to O.
PS SmartSwitch
On
O
Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
•On is the factory default setting.
•When set to O, the printer does not examine incoming data. The printer
uses PCL emulation if PCL SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if PCL SmartSwitch is set to
O.
NPA Mode
On
O
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
•Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then processes it appropriately.
•When set to On, the printer performs NPA processing. If the data is not in
NPA format, it is rejected as bad data.
•When set to O, the printer does not perform NPA processing.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Understanding the printer menus 91
Use To
Serial Buer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the serial input buer.
Notes:
•Auto is the factory default setting.
•Disabled turns o job buering. Any jobs already buered on the disk are
printed before normal processing is resumed.
•The serial buer size setting can be changed in 1‑KB increments.
•The maximum size allowed depends on the amount of memory in the
printer, the size of the other link buers, and whether Resource Save is
set to On or O.
•To increase the maximum size range for the Serial Buer, disable or
reduce the size of the parallel, serial, and network buers.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Job Buering
O
On
Auto
Temporarily store print jobs on the printer hard disk before printing.
Notes:
•O is the factory default setting. The printer does not buer print jobs on
the printer hard disk.
•On buers print jobs on the printer hard disk.
•Auto buers print jobs only if the printer is busy processing data from
another input port.
•Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Protocol
DTR
DTR/DSR
XON/XOFF
XON/XOFF/DTR
XONXOFF/DTRDSR
Select the hardware and software handshaking settings for the serial port.
Notes:
•DTR is the factory default setting.
•DTR/DSR is a hardware handshaking setting.
•XON/XOFF is a software handshaking setting.
•XON/XOFF/DTR and XON/XOFF/DTR/DSR are combined hardware and
software handshaking settings.
Robust XON
On
O
Determine whether the printer communicates availability to the computer.
Notes:
•O is the factory default setting.
•This menu item applies only to the serial port if Serial Protocol is set to
XON/XOFF.
Understanding the printer menus 92
Use To
Baud
1200
2400
4800
9600
19200
38400
57600
115200
138200
172800
230400
345600
Specify the rate at which data can be received through the serial port.
Notes:
•9600 is the factory default setting.
•138200, 172800, 230400, and 345600 baud rates are only displayed in
the Standard Serial menu. These settings do not appear in the Serial
Option 1, Serial Option 2, or Serial Option 3 menus.
Data Bits
7
8
Specify the number of data bits sent in each transmission frame.
Note: 8 is the factory default setting.
Parity
Even
Odd
None
Ignore
Set the parity for serial input and output data frames.
Note: None is the factory default setting.
Honor DSR
On
O
Determine whether the printer uses the DSR Signal.
Notes:
•O is the factory default setting.
•DSR is a handshaking signal used by most serial cables. The serial port
uses DSR to distinguish data sent by the computer from data created by
electrical noise in the serial cable. The electrical noise can cause stray
characters to print. Set this to On to prevent stray characters from
printing.
SMTP Setup menu
Use To
Primary SMTP Gateway Specify SMTP server gateway and port information.
Note: 25 is the default SMTP gateway port.
Primary SMTP Gateway Port
Secondary SMTP Gateway
Secondary SMTP Gateway Port
SMTP Timeout
5–30
Specify the amount of time in seconds before the server stops trying
to send an e‑mail.
Note: 30 seconds is the factory default setting.
Reply Address Specify a reply address of up to 128 characters in the e-mail sent by
the printer.
Understanding the printer menus 93
Use To
Use SSL
Disabled
Negotiate
Required
Set the printer to use SSL for increased security when connecting to
the SMTP server.
Notes:
•Disabled is the factory default setting.
•When the Negotiate setting is used, the SMTP server
determines if SSL will be used.
SMTP Server Authentication
No authentication required
Login/Plain
CRAM‑MD5
Digest‑MD5
NTLM
Kerberos 5
Specify the type of user authentication required for scan‑to e‑mail
privileges.
Note: “No authentication required” is the factory default setting.
Device‑Initiated E‑mail
None
Use Device SMTP Credentials
Specify what credentials will be used when communicating to the
SMTP server. Some SMTP servers require credentials to send an e-
mail.
Notes:
•None is the factory default setting for Device‑Initiated E‑mail
and User‑Initiated E‑mail.
•Device Userid and Device Password are used to log in to the
SMTP server when Use Device SMTP Credentials is selected.
User‑Initiated E‑mail*
None
Use Device SMTP Credentials
Use Session User ID & Password
Use Session E‑mail address & Password
Prompt User
Device Userid
Device Password
Kerberos 5 Realm
NTLM Domain
Security menu
Edit Security Setups menu
Use To
Edit Backup Password
Use Backup Password
O
On
Password
Create a backup password.
Notes:
•O is the factory default setting for Use Backup Password.
•This menu item appears only if a backup password exists.
Understanding the printer menus 94
Use To
Edit Building Blocks
Internal Accounts
NTLM
Simple Kerberos Setup
Kerberos Setup
Active Directory
LDAP
LDAP+GSSAPI
Password
PIN
Edit settings for Internal Accounts, NTLM, Simple Kerberos Setup, Kerberos
Setup, Active Directory, LDAP, Password, and PIN.
Edit Security Templates
[list of available templates]
Add or edit a security template.
Edit Access Controls
Administrative Menus
Function Access
Apps Configuration
Management
Solutions
Cancel jobs at the Device
Control access to printer menus, firmware updates, held jobs, and other access
points.
Miscellaneous Security Settings menu
Use To
Login Restrictions
Login failures
Failure time frame
Lockout time
Panel Login Timeout
Remote Login Timeout
Limit the number and time frames of failed login attempts from the printer
control panel before all users are locked out.
Notes:
•“Login failures” specifies the number of failed login attempts before users
are locked out. You can choose from 1 to 10 attempts. The factory default
setting is 3.
•“Failure time frame” specifies the time frame during which failed login
attempts can be made before users are locked out. You can choose from
1 to 60 minutes. The factory default setting is 5 minutes.
•“Lockout time” specifies how long users are locked out after exceeding
the login failures limit. You can choose from 1 to 60 minutes. The factory
default setting is 5 minutes. The printer does not impose a lockout time if
you set to 1 minute.
•Panel Login Timeout specifies how long the printer remains idle on the
home screen before automatically logging the user o. You can choose
from 1 to 900 seconds. The factory default setting is 30 seconds.
•Remote Login Timeout specifies how long a remote interface remains
idle before automatically logging the user o. You can choose from 1 to
120 minutes. The factory default setting is 10 minutes.
Minimum PIN Length
1–16
Limit the digit length of the PIN.
Note: 4 is the factory default setting.
Understanding the printer menus 95
Confidential Print menu
Use To
Max Invalid PIN
O
2–10
Set a limit on the number of times an invalid PIN can be entered.
Notes:
•This menu item appears only when a formatted, working printer hard disk is
installed.
•When the limit is reached, the print jobs for that user name and PIN are
deleted.
Confidential Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a limit on how long the printer stores confidential print jobs.
Notes:
•If the “Confidential Job Expiration” setting is changed while confidential print
jobs reside in the printer memory or printer hard disk, then the expiration time
for those print jobs does not change to the new default value.
•If the printer is turned o, then all confidential jobs held in the printer memory
are deleted.
Repeat Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a limit on how long the printer stores print jobs.
Verify Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a limit on how long the printer stores print jobs needing verification.
Reserve Job Expiration
O
1 hour
4 hours
24 hours
1 week
Set a limit on how long the printer stores print jobs for printing at a later time.
Note: O is the factory default setting.
Erase Temporary Data Files menu
Erase Temporary Data Files deletes only print job data on the printer hard disk that are not currently in use by
the file system. All permanent data on the printer hard disk are preserved, such as downloaded fonts, macros,
and held jobs.
Note: This menu appears only when a formatted, working printer hard disk is installed.
Understanding the printer menus 96
Use To
Wiping Mode
Auto
Specify the mode for erasing temporary data files.
Automatic Method
Single pass
Multiple pass
Mark all disk space used by a previous print job. This method does not permit
the file system to reuse this space until it has been cleared.
Notes:
•“Single pass” is the factory default setting.
•Only automatic wiping enables users to erase temporary data files
without having to turn o the printer for an extended amount of time.
•Highly confidential information should be erased using only the Multiple
pass method.
Security Audit Log menu
Use To
Export Log Let an authorized user export the audit log.
Notes:
•To export the audit log from the printer control panel, a flash drive must
be attached to the printer.
•The audit log can be downloaded from the Embedded Web Server and
saved on a computer.
Delete Log
Ye s
No
Specify whether or not audit logs are deleted.
Note: Yes is the factory default setting.
Configure Log
Enable Audit
Yes
No
Enable Remote Syslog
No
Yes
Remote Syslog Facility
0–23
Severity of events to log
0–7
Specify how and whether or not audit logs are created.
Notes:
•Enable Audit determines if events are recorded in the secure audit log
and remote syslog. No is the factory default setting.
•Enable Remote Syslog determines if logs are sent to a remote server. No
is the factory default setting.
•Remote Syslog Facility determines the value used to send logs to the
remote syslog server. 4 is the factory default setting.
•If the security audit log is activated, then the severity value of each event
is recorded. 4 is the factory default setting.
Set Date and Time menu
Use To
Current Date and Time Show the current date and time settings for the printer.
Understanding the printer menus 97
Use To
Manually Set Date and Time
[input date/time]
Enter the date and time.
Notes:
•Manually setting the date and time sets Enable NTP to No.
•The wizard lets you set the date and time in YYYY‑MM‑DD‑HH:MM
format.
Time Zone
[list of time zones]
Select the time zone.
Note: GMT is the factory default setting.
Automatically observe DST
On
O
Set the printer to use the applicable daylight saving time (DST) start and end
times associated with the printer Time Zone setting.
Note: On is the factory default setting.
Enable NTP
On
O
Enable Network Time Protocol, which synchronizes the clocks of devices on a
network.
Notes:
•On is the factory default setting.
•The setting is turned o if you manually set the date and time.
Understanding the printer menus 98
Settings menu
General Settings
General Settings menu
Use To
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Set the language of the text that appears on the printer display.
Note: Not all languages are available for all printers, and you
may need to install special hardware for those languages to
appear.
Eco-Mode
O
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
Notes:
•O is the factory default setting. This resets the printer to
its factory default settings.
•Energy minimizes the power used by the printer.
Performance may be aected, but print quality is not.
•Energy/Paper minimizes the use of power and paper
specialty media.
•Paper minimizes the amount of paper and specialty
media needed for a print job. Performance may be
aected, but print quality is not.
Understanding the printer menus 99
Use To
Quiet Mode
O
On
Reduce the amount of noise produced by the printer.
Notes:
•O is the factory default setting. This supports the
performance specifications for your printer.
•On configures the printer to produce as little noise as
possible. This is best suited for printing text and line art.
•For optimal printing of color‑rich documents, set Quiet
Mode to O.
•Selecting Photo from the print driver may disable Quiet
Mode and provide better print quality and full speed
printing.
Run Initial setup
Ye s
No
Set the printer to run the setup wizard.
Note: Yes is the factory default setting. After completing the
setup wizard, the default becomes No.
Keyboard
Keyboard Type
English
Francais
Francais Canadien
Deutsch
Italiano
Espanol
Greek
Dansk
Norsk
Nederlands
Svenska
Suomi
Portuguese
Russian
Polski
Swiss German
Swiss French
Korean
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Japanese
Custom Key [x]
Specify a language and custom key information for the printer
keyboard. The additional tabs enable access to accent marks
and symbols from the keyboard.
Understanding the printer menus 100
Use To
Paper Sizes
US
Metric
Specify the default paper measurement.
Notes:
•US is the factory default setting.
•The initial setting is determined by your country or
region selection in the initial setup wizard.
•Changing this also changes the default setting for each
input source in the Paper Size/Type menu.
Displayed Information
Left side
Right side
Custom Text [x]
Specify what is displayed on the upper left and right corners
of the home screen.
For the Left side and Right side menus, select from the
following options:
None
IP Address
Hostname
Contact Name
Location
Date/Time
mDNS/DDNS Service Name
Zero Configuration Name
Custom Text [x]
Model Name
Notes:
•IP Address is the factory default setting for Left side.
•Date/Time is the factory default setting for Right side.
Displayed Information (continued)
Black Toner
Customize the displayed information for Black Toner.
Select from the following options:
When to display
Do not display
Display
Message to Display
Default
Alternate
Default
[text entry]
Alternate
[text entry]
Notes:
•Do not display is the factory default setting for When to
display.
•Default is the factory default setting for Message to
Display.
Understanding the printer menus 101
Use To
Displayed Information (continued)
Waste Toner Bottle
Paper Jam
Load Paper
Service Errors
Customize the displayed information for Waste Toner Bottle,
Paper Jam, Load Paper, and Service Errors.
Select from the following options:
Display
Yes
No
Message to display
Default
Alternate
Default
[text entry]
Alternate
[text entry]
Notes:
•No is the factory default setting for Display.
•Default is the factory default setting for Message to
Display.
Home screen customization
Change Language
Search Held Jobs
Held Jobs
USB Drive
Profiles and Apps
Bookmarks
Jobs by user
Forms and Favorites
Background and Idle Screen
Eco‑Settings
Change the icons and buttons that appear on the control panel.
For each icon or button, select from the following options:
Display
Do not display
Notes:
•Display is the factory default setting for Search Held
Jobs, Held Jobs, USB Drive, Forms and Favorites,
Background and Idle Screen, and Eco‑Settings.
•Do not display is the factory default setting for Change
Language, Profiles and Apps, Bookmarks, and Jobs by
user.
Date Format
MM‑DD‑YYYY
DD‑MM‑YYYY
YYYY‑MM‑DD
Format the printer date.
Notes:
•MM‑DD‑YYYY is the U.S. factory default setting.
•DD-MM-YYYY is the international factory default setting.
Time Format
12 hour A.M./P.M.
24 hour clock
Format the printer time.
Note: 12 hour A.M./P.M. is the factory default setting.
Screen Brightness
20–100
Specify the brightness of the control panel screen.
Note: 100 is the factory default setting.
Understanding the printer menus 102
Use To
Audio Feedback
Button Feedback
On
O
Volume
1–10
Set the audio volume for the buttons.
Notes:
•On is the factory default setting for Button Feedback.
•5 is the factory default setting for Volume.
Show Bookmarks
Ye s
No
Specify whether bookmarks are displayed from the Held Jobs
area.
Note: Yes is the factory default setting.
Web Page Refresh Rate
30–300
Specify the number of seconds between Embedded Web
Server refreshes.
Note: 120 is the factory default setting.
Contact Name Specify a contact name for the printer.
Note: The contact name is stored on the Embedded Web
Server.
Location Specify the location of the printer.
Note: The location is stored on the Embedded Web Server.
Alarms
Alarm Control
Cartridge Alarm
Staple Alarm
Hole Punch Alarm
Set an alarm when the printer requires user intervention.
For each alarm type, select from the following options:
O
Single
Continuous
Notes:
•O is the factory default setting for Cartridge Alarm,
Staple Alarm, and Hole Punch Alarm.
•Single is the factory default setting for Alarm Control.
This sounds three quick beeps.
•Continuous repeats three beeps every 10 seconds.
Timeouts
Standby Mode
Disabled
1–240
Specify the number of minutes of inactivity before the printer
enters a lower power state.
Note: 15 is the factory default setting.
Understanding the printer menus 103
Use To
Timeouts
Sleep Mode
Disabled
1–120
Set the amount of time in minutes the printer waits after a job
is printed before it goes into a reduced power state.
Notes:
•20 is the factory default setting.
•Disabled appears only when Energy Conserve is set to
O.
•Lower settings conserve more energy, but may require
longer warm‑up times.
•Select a high setting if the printer is in constant use.
Under most circumstances, this keeps the printer ready
to print with minimum warm‑up time.
Timeouts
Print with Display o
Allow printing with display o
Display on when printing
Allow the printer to print even when the display is o.
Note: Allow printing with display o is the factory default
setting.
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days
1 week
2 weeks
1 month
Set the amount of time before the printer enters Hibernate
mode.
Note: 3 days is the factory default setting.
Timeouts
Hibernate Timeout on Connection
Do Not Hibernate
Hibernate
Set the printer to Hibernate Timeout even when there is an
active Ethernet connection.
Note: Hibernate is the factory default setting.
Timeouts
Screen Timeout
15–300 sec
Set the amount of time in seconds the printer waits before
returning to Ready state.
Note: 30 sec is the factory default setting.
Timeouts
Prolong Screen Timeout
On
O
Set the printer to continue a specified job without returning to
the home screen when the screen timeout timer expires.
Note: O is the factory default setting.
Understanding the printer menus 104
Use To
Timeouts
Print Timeout
Disabled
1–255 sec
Set the amount of time in seconds the printer waits to receive
an end‑of‑job message before canceling the rest of the print
job.
Notes:
•90 sec is the factory default setting.
•When the timer expires, any partially printed page still in
the printer is printed, and then the printer checks to see
if any new print jobs are waiting.
•Print Timeout is available only when using PCL
emulation. This setting has no eect on PostScript
emulation print jobs.
Timeouts
Wait Timeout
Disabled
15–65535 sec
Set the amount of time in seconds the printer waits for
additional data before canceling a print job.
Notes:
•40 sec is the factory default setting.
•Wait Timeout is available only when the printer is using
PostScript emulation. This setting has no eect on PCL
emulation print jobs.
Timeouts
Job Hold Timeout
5–255 sec
Set the amount of time the printer waits for user intervention
before it holds jobs that require unavailable resources and
continues to print other jobs in the print queue.
Notes:
•30 sec is the factory default setting.
•This menu appears only when a formatted printer hard
disk is installed.
Error Recovery
Auto Reboot
Reboot when idle
Reboot always
Reboot never
Set the printer to restart when an error is encountered.
Note: Reboot always is the factory default setting.
Error Recovery
Max Auto Reboots
1–20
Determine the number of automatic reboots the printer can
perform.
Note: 2 is the factory default setting.
Print Recovery
Auto Continue
Disabled
5–255
Let the printer automatically continue printing from certain
oine situations when not resolved within the specified time
period.
Note: Disabled is the factory default setting.
Understanding the printer menus 105
Use To
Print Recovery
Jam Recovery
On
O
Auto
Specify whether the printer reprints jammed pages.
Notes:
•Auto is the factory default setting. The printer reprints
jammed pages unless the memory required to hold the
pages is needed for other printer tasks.
•On sets the printer to always reprint jammed pages.
•O sets the printer to never reprint jammed pages.
Print Recovery
Jam Assist
On
O
Set the printer to automatically check for jammed paper.
Note: On is the factory default setting.
Print Recovery
Page Protect
O
On
Let the printer successfully print a page that may not have
printed otherwise.
Notes:
•O is the factory default setting. This prints a partial
page when there is not enough memory to print the
whole page.
•On sets the printer to process the whole page so that
the entire page prints.
Press Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer responds when pressing the Sleep
button while the printer is idle.
Notes:
•Sleep is the factory default setting.
•Sleep or Hibernate sets the printer to operate at a lower
power configuration.
•If the printer is in Sleep mode, then the display appears
o and the Sleep button turns amber. Touch anywhere
on the display or press a button on the control panel to
wake the printer from Sleep mode.
•If the printer is in Hibernate mode, then the display is
completely o and the Sleep button turns amber and is
blinking.
Press and Hold Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer responds when pressing the Sleep
button for 3 seconds or longer while the printer is idle.
Notes:
•Do Nothing is the factory default setting.
•Sleep or Hibernate sets the printer to operate at a lower
power configuration.
•If the printer is in Sleep mode, then the display appears
o and the Sleep button turns amber. Touch anywhere
on the display or press a button on the control panel to
wake the printer from Sleep mode.
Understanding the printer menus 106
Use To
Factory Defaults
Do Not Restore
Restore Now
Restore the printer settings to the factory default settings.
Notes:
•Do Not Restore is the factory default setting. This keeps
the user‑defined settings.
•Restore Now returns all printer settings to the factory
default settings except Network/Ports menu settings. All
downloads stored in RAM are deleted. Downloads
stored in flash memory or on a printer hard disk are not
aected.
Export Configuration Package
Export
Export the printer configuration file to a flash drive.
Flash Drive
Print Settings menu
Use To
Copies
1–999
Specify a default number of copies for each print job.
Note: 1 is the factory default setting.
Paper Source
Tray [x]
MP Feeder
Manual Paper
Set a default paper source for all print jobs.
Note: Tray 1 is the factory default setting.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Note: “(1,2,3) (1,2,3)” is the factory default setting.
Sides (Duplex)
1 sided
2 sided
Specify whether prints are on one side or on both sides of the page.
Note: 1 sided is the factory default setting.
Staple
O
On
Specify whether prints are stapled.
Notes:
•O is the factory default setting.
•On allows the printer to staple print jobs.
•This menu appears only when a supported staple finisher is installed.
Hole Punch
O
On
Specify whether prints have holes for binding.
Notes:
•O is the factory default setting.
•This menu appears only when a supported staple, hole punch finisher is
installed.
Understanding the printer menus 107
Use To
Hole Punch Mode
2 holes
3 holes
4 holes
Specify the number of holes to be made on the prints.
Notes:
•“3 holes” is the U.S. factory default setting. “4 holes” is the international
factory default setting.
•This menu appears only when a supported staple, hole punch finisher is
installed.
Duplex Binding
Long Edge
Short Edge
Define the way duplexed pages are bound and printed.
Notes:
•Long Edge assumes binding along the long edge of the page (left edge
for portrait and top edge for landscape). This is the factory default setting.
•Short Edge assumes binding along the short edge of the page (top edge
for portrait and left edge for landscape).
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Notes:
•Auto is the factory default setting.
•This setting aects jobs if the value of the Paper Saver setting in the
same menu is not set to O.
Paper Saver
O
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Specify that multiple‑page images be printed on one side of a paper.
Notes:
•O is the factory default setting.
•The number selected is the number of page images that will print per
side.
Paper Saver Border
None
Solid
Print a border on each page image when using N‑Up (pages per side).
Notes:
•None is the factory default setting.
•This setting aects jobs if the value of the Paper Saver setting in the
same menu is not set to O.
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using N‑Up (pages per
side).
Notes:
•Horizontal is the factory default setting.
•Positioning depends on the number of page images and whether they
are in portrait or landscape orientation.
•This setting aects jobs if the value of the Paper Saver setting in the
same menu is not set to O.
Understanding the printer menus 108
Use To
Separator Sheets
O
Between Copies
Between Jobs
Between Pages
Specify if blank separator sheets are inserted.
Notes:
•O is the factory default setting.
•Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to “(1,2,3) (1,2,3).” If Collate is set to “(1,1,1) (2,2,2),” then a
blank page is inserted between each set of printed pages, such as after
all page 1's and after all page 2's.
•Between Jobs inserts a blank sheet between print jobs.
•Between Pages inserts a blank sheet between each page of the print job.
This setting is useful when printing on transparencies or when inserting
blank pages in a document for notes.
Separator Sheet Source
Tray [x]
Manual Feeder
MP Feeder
Specify the paper source for the separator sheet.
Note: Tray 1 is the factory default setting.
Blank Pages
Do Not Print
Print
Specify if blank pages are inserted in a print job.
Note: Do Not Print is the factory default setting.
Print Settings
Setup menu
Use To
Printer Language
PCL Emulation
PS Emulation
Set the default printer language.
Notes:
•PCL Emulation is the factory default setting.
•PostScript emulation uses a PostScript interpreter for
processing print jobs.
•PCL Emulation uses a PCL interpreter for processing
print jobs.
•Setting a printer language default does not prevent a
software program from sending print jobs that use
another printer language.
Understanding the printer menus 109
Use To
Job Waiting
On
O
Determine if print jobs are removed from the print queue when
they require unavailable printer options or custom settings.
These print jobs are stored in a separate print queue, so other
jobs print normally. When the missing information or options,
or both are obtained, the stored jobs print.
Notes:
•O is the factory default setting.
•This menu appears only if a non-read‑only printer hard
disk is installed. This requirement ensures that stored
jobs are not deleted if the printer loses power.
Print Area
Normal
Whole Page
Set the logical and physical printable area.
Notes:
•Normal is the factory default setting. When attempting to
print data in the non‑printable area defined by the
Normal setting, the printer clips the image at the
boundary.
•Whole Page allows the image to be moved into the
non‑printable area defined by the Normal setting, but the
printer clips the image at the Normal setting boundary.
This setting aects only pages printed using a PCL 5e
interpreter and has no eect on pages printed using the
PCL XL or PostScript interpreter.
Download Target
RAM
Flash
Disk
Set the storage location for downloads.
Notes:
•RAM is the factory default setting. Storing downloads in
the RAM is temporary.
•Storing downloads in a flash memory or in a printer hard
disk places them in permanent storage. Downloads
remain in the flash memory or printer hard disk even
when the printer is turned o.
•This menu item appears only if an optional flash memory
or printer hard disk is installed.
Resource Save
On
O
Specify how the printer handles temporary downloads, such
as fonts and macros stored in the RAM, when the printer
receives a print job that requires more than the available
memory.
Notes:
•O is the factory default setting. O sets the printer to
retain downloads only until memory is needed.
Downloads are deleted in order to process print jobs.
•On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory Full [38] appears on the
printer display, but downloads are not deleted.
Understanding the printer menus 110
Use To
Print All Order
Alphabetical
Oldest First
Newest First
Specify the order in which held and confidential jobs are
printed when Print All is selected.
Note: Alphabetical is the factory default setting
Finishing menu
Use To
Sides (Duplex)
1 sided
2 sided
Specify whether two‑sided printing is set as the default for all print jobs.
Notes:
•1 sided is the factory default setting.
•You can set two‑sided printing from the printer software.
Duplex Binding
Long Edge
Short Edge
Define the way two‑sided pages are bound and printed.
Notes:
•Long Edge is the factory default setting. This setting assumes binding
along the long edge of the page (left edge for portrait and top edge for
landscape).
•Short Edge assumes binding along the short edge of the page (top edge
for portrait and left edge for landscape).
Copies
1–999
Specify the default number of copies for each print job.
Note: 1 is the factory default setting.
Blank Pages
Do Not Print
Print
Specify whether blank pages are inserted in a print job.
Note: Do Not Print is the factory default setting.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Note: (1,1,1) (2,2,2) is the factory default setting.
Separator Sheets
O
Between Copies
Between Jobs
Between Pages
Specify whether blank separator sheets are inserted.
Notes:
•O is the factory default setting.
•Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to (1,2,3) (1,2,3). If Collate is set to (1,1,1) (2,2,2), then a blank
page is inserted between each set of printed pages, such as after all
page 1's and after all page 2's.
•Between Jobs inserts a blank sheet between print jobs.
•Between Pages inserts a blank sheet between each page of a print job.
This setting is useful when printing transparencies or when inserting
blank pages in a document.
Understanding the printer menus 111
Use To
Separator Source
Tray [x]
Multipurpose Feeder
Specify the paper source for the separator sheet.
Notes:
•Tray 1 (standard tray) is the factory default setting.
•From the Paper menu, set Configure MP to "Cassette" for Multipurpose
Feeder to appear as a menu setting.
Paper Saver
O
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Print multiple‑page images on one side of a paper.
Notes:
•O is the factory default setting.
•The number selected is the number of page images that are printed per
side.
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using Paper Saver.
Notes:
•Horizontal is the factory default setting.
•Positioning depends on the number of page images and whether they
are in portrait or landscape orientation.
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Note: Auto is the factory default setting. The printer chooses between
portrait and landscape.
Paper Saver Border
None
Solid
Print a border when using Paper Saver.
Note: None is the factory default setting.
Staple Job
Auto
Back
Dual
Front
O
Specify whether printed output is stapled.
Notes:
•O is the factory default setting.
•This menu appears only when a supported staple finisher is installed.
Run Stapler Test Print a report that confirms that the staple finisher is functioning properly.
Note: This menu appears only when a supported staple finisher is installed.
Hole Punch
On
O
Specify whether holes are created on printed outputs for the purpose of
collecting the sheets in a binder or folder.
Notes:
•O is the factory default setting.
•This menu appears only when a supported staple, hole punch finisher is
installed.
Understanding the printer menus 112
Use To
Hole Punch Mode
2 holes
3 holes
4 holes
Specify the number of holes to be created on printed outputs for the purpose
of collecting the sheets in a binder or folder.
Note: This menu appears only when a supported staple, hole punch finisher
is installed.
Oset Pages
None
Between Copies
Between Jobs
Oset pages at certain instances.
Notes:
•None is the factory default setting.
•Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to (1,2,3) (1,2,3). If Collate is set to (1,1,1) (2,2,2), then a blank
page is inserted between each set of printed pages, such as after all
page 1's and after all page 2's.
•Between Jobs sets the same oset position for the entire print job
regardless of the number of copies printed.
•This menu appears only when a supported staple finisher is installed.
Quality menu
Use To
Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q
Specify the printed output resolution in dots per inch (dpi) or image quality.
Note: 600 dpi is the factory default setting.
Pixel Boost
O
Fonts
Horizontally
Vertically
Both directions
Enable more pixels to clarify and enhance images or text.
Note: O is the factory default setting.
Toner Darkness
1–10
Determine the darkness of the printed output.
Notes:
•8 is the factory default setting.
•Selecting a smaller number can help conserve toner.
Understanding the printer menus 113
Use To
Enhance Fine Lines
On
O
Enhance the printed output to have smoother lines with sharper edges.
Notes:
•O is the factory default setting.
•You can set this option from the printer software. For Windows users, click
File > Print, and then click Properties or Preferences. For Macintosh users,
choose File > Print, and then adjust the settings from the Print dialog and
context menus.
•To set this option using the Embedded Web Server, type the network printer
IP address in the Web browser address field.
Gray Correction
Auto
O
Adjust the contrast enhancement applied to images.
Note: Auto is the factory default setting.
Brightness
‑6 to 6
Lighten or darken the printed output.
Note: 0 is the factory default setting.
Contrast
0–5
Adjust the contrast of printed objects.
Note: 0 is the factory default setting.
Job Accounting menu
Note: This menu item appears only when a formatted, working printer hard disk is installed.
Use To
Job Accounting Log
O
On
Determine and set if the printer creates a log of the print jobs it receives.
Note: O is the factory default setting.
Job Accounting Utilities Print and delete log files or export them to a flash drive.
Accounting Log Frequency
Daily
Weekly
Monthly
Determine and set how often a log file is created.
Note: Monthly is the factory default setting.
Log Action at End of Frequency
None
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Determine and set how the printer responds when the frequency threshold
expires.
Note: None is the factory default setting.
Log Near Full Level
O
1–99
Specify the maximum size of the log file before the printer executes the Log
Action at Near Full.
Note: 5 is the factory default setting.
Understanding the printer menus 114
Use To
Log Action at Near Full
None
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Determine and set how the printer responds when the hard disk is nearly full.
Notes:
•None is the factory default setting.
•The value defined in Log Near Full Level determines when this action is
triggered.
Log Action at Full
None
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Determine and set how the printer responds when disk usage reaches the
maximum limit (100MB).
Note: None is the factory default setting.
URL to Post Logs Determine and set where the printer posts job accounting logs.
E‑mail Address to Send Logs Specify the e‑mail address to which the printer sends job accounting logs.
Log File Prefix Specify the prefix you want for the log file name.
Note: The current host name defined in the TCP/IP menu is used as the
default log file prefix.
Utilities menu
Use To
Remove Held Jobs
Confidential
Held
Not Restored
All
Delete confidential and held jobs from the printer hard disk.
Notes:
•Selecting a setting aects only print jobs that are resident in the printer.
Bookmarks, print jobs on flash drives, and other types of held jobs are
not aected.
•Not Restored removes all Print and Hold jobs that are not restored from
the printer hard disk or memory.
Understanding the printer menus 115
Use To
Format Flash
Ye s
No
Format the flash memory.
Warning—Potential Damage: Do not turn o the printer while the flash
memory is being formatted.
Notes:
•Yes deletes all data stored in flash memory.
•No cancels the format request.
•Flash memory refers to the memory added by installing a flash memory
card in the printer.
•The flash memory option card must not be read/write‑ or write‑protected.
•This menu item appears only when a non‑defective flash memory card is
installed.
Delete Downloads on Disk
Delete Now
Do Not Delete
Delete downloads from the printer hard disk, including all held jobs, buered
jobs, and parked jobs.
Notes:
•Delete Now sets the printer to delete the downloads and allows the
display to return to the originating screen after the deletion.
•Do Not Delete sets the printer to return to the originating screen after the
deletion.
Activate Hex Trace Assist in isolating the source of a print job problem.
Notes:
•When activated, all data sent to the printer is printed in hexadecimal and
character representation, and control codes are not executed.
•To exit or deactivate Hex Trace, turn o or reset the printer.
Coverage Estimator
O
On
Provide an estimate of the percentage coverage of toner on a page. The
estimate is printed on a separate page at the end of each print job.
Note: O is the factory default setting.
XPS menu
Use To
Print Error Pages
O
On
Print a page containing information on errors, including XML markup errors.
Note: O is the factory default setting.
PDF menu
Use To
Scale to Fit
Ye s
No
Scale page content to fit the selected paper size.
Note: No is the factory default setting.
Understanding the printer menus 116
Use To
Annotations
Do Not Print
Print
Print annotations in a PDF.
Note: Do Not Print is the factory default setting.
PostScript menu
Use To
Print PS Error
On
O
Print a page containing the PostScript error.
Note: O is the factory default setting.
Lock PS Startup Mode
On
O
Disable the SysStart file.
Note: O is the factory default setting.
Font Priority
Resident
Flash/Disk
Establish the font search order.
Notes:
•Resident is the factory default setting.
•This menu item is available only when a formatted flash memory
option card or printer hard disk is installed and operating properly.
•Make sure the flash memory option or printer hard disk is not
read/write‑, write‑, or password‑protected.
•Job Buer Size must not be set to 100%.
PCL Emul menu
Use To
Font Source
Resident
Disk
Download
Flash
All
Specify the set of fonts used by the Font Name menu.
Notes:
•“Resident” is the factory default setting. Resident shows the factory
default set of fonts downloaded in the RAM.
•“Flash” and “Disk” settings show all fonts resident in that option.
•The flash option must be properly formatted and cannot be
read/write‑, write‑, or password‑protected.
•“Download” shows all the fonts downloaded in the RAM.
•“All” shows all fonts available to any option.
Font Name
Courier 10
Identify a specific font and the option where it is stored.
Note: Courier 10 is the factory default setting. Courier 10 shows the font
name, font ID, and the storage location in the printer. The font source
abbreviation is R for Resident, F for Flash, K for Disk, and D for
Download.
Understanding the printer menus 117
Use To
Symbol Set
10U PC‑8
12U PC‑850
Specify the symbol set for each font name.
Notes:
•10U PC‑8 is the US factory default setting. 12U PC‑850 is the
international factory default setting.
•A symbol set is a set of alphabetic and numeric characters,
punctuation, and special symbols. Symbol sets support the dierent
languages or specific programs such as math symbols for scientific
text. Only the supported symbol sets are shown.
PCL Emulation Settings
Point Size
1.00–1008.00
Change the point size for scalable typographic fonts.
Notes:
•12 is the factory default setting.
•Point size refers to the height of the characters in the font. One point
equals approximately 0.014 inch.
•Point sizes can be increased or decreased in 0.25‑point increments.
PCL Emulation Settings
Pitch
0.08–100
Specify the font pitch for scalable monospaced fonts.
Notes:
•10 is the factory default setting.
•Pitch refers to the number of fixed‑space characters per inch (cpi).
•Pitch can be increased or decreased in 0.01‑cpi increments.
•For nonscalable monospaced fonts, the pitch appears on the display
but it cannot be changed.
PCL Emulation Settings
Orientation
Portrait
Landscape
Specify the orientation of text and graphics on the page.
Notes:
•Portrait is the factory default setting. Portrait prints text and graphics
parallel to the short edge of the page.
•Landscape prints text and graphics parallel to the long edge of the
page.
PCL Emulation Settings
Lines per Page
1–255
Specify the number of lines that print on each page.
Notes:
•60 is the US factory default setting. 64 is the international default
setting.
•The printer sets the amount of space between each line based on
the Lines per Page, Paper Size, and Orientation settings. Select the
Paper Size and Orientation you want before setting Lines per Page.
PCL Emulation Settings
A4 Width
198 mm
203 mm
Set the printer to print on A4‑size paper.
Notes:
•“198 mm” is the factory default setting.
•The 203‑mm setting sets the width of the page to allow printing of
eighty 10‑pitch characters.
Understanding the printer menus 118
Use To
PCL Emulation Settings
Auto CR after LF
On
O
Specify whether the printer automatically performs a carriage return (CR)
after a line feed (LF) control command.
Note: O is the factory default setting.
PCL Emulation Settings
Auto LF after CR
On
O
Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.
Note: O is the factory default setting.
Tray Renumber
Assign MP Feeder
O
None
0–199
Assign Tray [x]
O
None
0–199
Assign Manual Paper
O
None
0–199
Assign Manual Env
O
None
0–199
Configure the printer to work with printer software or programs that use
dierent source assignments for trays and feeders.
Notes:
•“O” is the factory default setting.
•“None” ignores the Select Paper Feed command. This option
appears only when it is selected by the PCL 5 interpreter.
•“0–199” allows a custom setting to be assigned.
Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T1 Default = 4
T1 Default = 5
T1 Default = 20
T1 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3
Display the factory default setting assigned to each tray or feeder.
Tray Renumber
Restore Defaults
Yes
No
Restore all tray and feeder assignments to the factory default settings.
Understanding the printer menus 119
HTML menu
Use To
Font Name
Albertus MT
Antique Olive
Apple Chancery
Arial MT
Avant Garde
Bodoni
Bookman
Chicago
Clarendon
Cooper Black
Copperplate
Coronet
Courier
Eurostile
Garamond
Geneva
Gill Sans
Goudy
Helvetica
Hoefler Text
Intl CG Times
Intl Courier
Intl Univers
Joanna MT
Letter Gothic
Lubalin Graph
Marigold
MonaLisa Recut
Monaco
New CenturySbk
New York
Optima
Oxford
Palatino
StempelGaramond
Tay
Times
TimesNewRoman
Univers
Zapf Chancery
NewSansMTJA
NewSansMTCS
NewSansMTCT
NewSansMTKO
Set the default font for HTML documents.
Note: The Times font is used in HTML documents that do
not specify a font.
Use To
Font Size
1–255 pt
Set the default font size for HTML documents.
Notes:
•12 pt is the factory default setting.
•Font size can be increased in 1‑point increments.
Scale
1–400%
Scale the default font for HTML documents.
Notes:
•100% is the factory default setting.
•Scaling can be increased in 1% increments.
Orientation
Portrait
Landscape
Set the page orientation for HTML documents.
Note: Portrait is the factory default setting.
Margin Size
8–255 mm
Set the page margin for HTML documents.
Notes:
•19 mm is the factory default setting.
•Margin size can be increased in 1‑mm increments.
Understanding the printer menus 120
Use To
Backgrounds
Do Not Print
Print
Specify whether to print backgrounds on HTML documents.
Note: Print is the factory default setting.
Image menu
Use To
Auto Fit
On
O
Select the optimal paper size, scaling, and orientation.
Note: On is the factory default setting. It overrides scaling and orientation
settings for some images.
Invert
On
O
Invert bitonal monochrome images.
Notes:
•O is the factory default setting.
•This setting does not apply to GIF or JPEG images.
Scaling
Anchor Top Left
Best Fit
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Scale the image to fit the selected paper size.
Notes:
•Best Fit is the factory default setting.
•When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation
Portrait
Landscape
Reverse Portrait
Reverse Landscape
Set the image orientation.
Note: Portrait is the factory default setting.
Help menu
Menu item Description
Print All Guides Prints all the guides
Print Quality Provides information about solving print quality issues
Printing Guide Provides information about loading paper and other specialty media
Media Guide Provides a list of the paper sizes supported in trays and feeders
Print Defects Guide Provides a template for determining the cause of repeating print quality
defects, and lists settings that can be used to adjust print quality
Menu Map Provides a list of the control panel menus and settings
Information Guide Provides help in locating additional information
Connection Guide Provides information about connecting the printer locally (USB) or to a
network
Understanding the printer menus 121
Menu item Description
Moving Guide Provides instructions for safely moving the printer
Supplies Guide Provides information about ordering supplies
Understanding the printer menus 122
Saving money and the environment
Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their
impact on the environment. We design with the environment in mind, engineer our packaging to reduce
materials, and provide collection and recycling programs. For more information, see:
•The Notices chapter
•The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
•The Lexmark recycling program at www.lexmark.com/recycle
By selecting certain printer settings or tasks, you may be able to reduce your printer's impact even further. This
chapter outlines the settings and tasks that may yield a greater environmental benefit.
Saving paper and toner
Studies show that as much as eighty percent of the carbon footprint of a printer is related to paper usage. You
can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions,
such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
Using recycled paper
As an environmentally conscious company, Lexmark supports the use of recycled oce paper produced
specifically for use in laser printers. For more information on recycled papers that work well with your printer,
see “Using recycled paper and other oce papers” on page 56.
Conserving supplies
Use both sides of the paper
If your printer model supports two‑sided printing, then you can control whether print appears on one or two
sides of the paper.
Notes:
•Two-sided printing is the default setting in the print driver.
•For a complete list of supported products and countries, go to http://support.lexmark.com.
Place multiple pages on one sheet of paper
You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper
by setting multiple page printing (N‑Up) for the print job.
Check your first draft for accuracy
Before printing or making multiple copies of a document:
•Use the preview feature to see how the document looks like before you print it.
•Print one copy of the document to check its content and format for accuracy.
Saving money and the environment 123
Avoid paper jams
Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on
page 161.
Saving energy
Using Hibernate mode
Hibernate is an ultra‑low‑power saving mode.
Notes:
•Three days is the default amount of time before the printer enters Hibernate mode.
•Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long
press of the Sleep button wakes the printer from Hibernate mode.
•If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
1From the home screen, navigate to:
> Settings > General Settings
2Tou ch Press Sleep Button or Press and Hold Sleep Button.
3Tou ch Hibernate > .
Using Eco‑Mode
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings > Eco‑Mode > select a setting
Use To
O Use the factory default settings for all settings associated with Eco‑Mode. O supports the
performance specifications of the printer.
Energy Reduce energy use, especially when the printer is idle.
•Printer engine motors do not start until it is ready to print. You may notice a short delay before
the first page is printed.
•The printer enters Sleep mode after one minute of inactivity.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Plain Paper •Enable the automatic two‑sided (duplex) feature.
•Turn o print log features.
3Click Submit.
Saving money and the environment 124
Adjusting Sleep mode
1From the home screen, navigate to:
> Settings > General Settings > Timeouts > Sleep Mode
2In the Sleep Mode field, select the number of minutes the printer is idle before it enters Sleep mode.
3Apply the changes.
Adjusting the brightness of the printer display
To save energy, or if you have trouble reading the display, adjust its brightness settings.
Using the Embedded Web Server
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > General Settings.
3In the Screen Brightness field, enter the brightness percentage you want for the display.
4Click Submit.
Recycling
Lexmark provides collection programs and environmentally progressive approaches to recycling. For more
information, see:
•The Notices chapter
•The Environmental Sustainability section of the Lexmark Web site at www.lexmark.com/environment
•The Lexmark recycling program at www.lexmark.com/recycle
Recycling Lexmark products
To return Lexmark products for recycling:
1Go to www.lexmark.com/recycle.
2Find the product type you want to recycle, and then select your country or region from the list.
3Follow the instructions on the computer screen.
Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through
your local recycling center. Contact your local recycling center to determine the items they accept.
Saving money and the environment 125
Recycling Lexmark packaging
Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are
transported in the most ecient and environmentally sensitive manner and that there is less packaging to
dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource
savings.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your
area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist
in your area.
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle
the box.
Returning Lexmark cartridges for reuse or recycling
Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by making
it both easy and free for Lexmark customers to return used cartridges to Lexmark for reuse or recycling. One
hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for
recycling. Boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or
cartridge and use the prepaid shipping label. You can also do the following:
1Go to www.lexmark.com/recycle.
2From the Toner Cartridges section, select your country or region.
3Follow the instructions on the computer screen.
Saving money and the environment 126
Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is
attached, the printer is locked. When locked, the controller board shield and the controller board cannot be
removed. Attach a security lock to the printer in the location shown.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory
(RAM) to temporarily buer user data during simple print
jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used
to store the operating system, device settings, network
information, bookmark settings, and embedded
solutions.
Hard disk memory Some printers have a hard disk drive installed. The printer
hard disk is designed for device-specific functionality.
This lets the device retain buered user data from
complex print jobs, as well as form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
•The printer is being decommissioned.
•The printer hard disk is being replaced.
•The printer is being moved to a dierent department or location.
•The printer is being serviced by someone from outside your organization.
•The printer is being removed from your premises for service.
•The printer is being sold to another organization.
Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
Securing the printer 127
In high‑security environments, it may be necessary to take additional steps to make sure that confidential data
stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your
premises.
•Degaussing—Flushes the hard disk with a magnetic field that erases stored data
•Crushing—Physically compresses the hard disk to break component parts and render them unreadable
•Milling—Physically shreds the hard disk into small metal bits
Note: Most data can be erased electronically, but the only way to guarantee that all data is completely
erased is to physically destroy each hard disk where data is stored.
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the
buered data, simply turn o the printer.
Erasing non‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following
these steps:
1Turn o the printer.
2From the control panel, hold down 2 and 6 while turning the printer on. Release the buttons when the screen
with the progress bar appears.
3From the Configuration menu, navigate to:
Restore Factory Defaults > Erase Printer Memory > Ye s
The printer restarts several times during this process.
4Tou ch Back, and then exit the Configuration menu.
Note: The printer performs a power‑on reset, and then returns to normal operating mode.
Erasing printer hard disk memory
1Turn o the printer.
2From the control panel, hold down 2 and 6 while turning the printer on. Release the buttons when the screen
with the progress bar appears.
3From the Configuration menu, navigate to:
Restore Factory Defaults > Erase Hard Disk > select the method to erase the hard disk memory > Ye s
Note: This process can take from several minutes to more than an hour, during which the printer is
unavailable for other user tasks.
4Tou ch Back, and then exit the Configuration menu.
Note: The printer performs a power‑on reset, and then returns to normal operating mode.
Securing the printer 128
Configuring printer hard disk encryption
Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen.
Note: Some printer models may not have a hard disk installed.
1Turn o the printer.
2From the control panel, hold down 2 and 6 while turning the printer on. Release the buttons only when the
screen with the progress bar appears.
3Tou ch Disk Encryption > Enable.
Note: Enabling disk encryption erases the contents of the hard disk.
4Tou ch Ye s to proceed with disk wiping.
Notes:
•Do not turn o the printer during the encryption process. Doing so may result in loss of data.
•Disk encryption can take from several minutes to more than an hour, during which the printer is
unavailable for other user tasks.
•A status bar indicates the progress of the disk wiping task. After the disk is encrypted, the printer
returns to the Enable/Disable screen.
5Tou ch Back, and then exit the Configuration menu.
Note: The printer performs a power-on reset, and then returns to normal operating mode.
Finding printer security information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data
stored in the printer cannot be accessed by unauthorized persons. For more information, go to the
Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at
http://support.lexmark.com.
Securing the printer 129
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and
supplies, may cause damage to your printer.
Cleaning printer parts
Cleaning the printer
Note: You may need to perform this task after every few months.
Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the
printer warranty.
1Make sure that the printer is turned o and unplugged from the electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer
before proceeding.
2Remove paper from the standard bin and multipurpose feeder.
3Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer.
Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the
exterior of the printer.
5Make sure all areas of the printer are dry before sending a new print job.
Cleaning the charger and the printhead lens
1Open the bottom front door.
Maintaining the printer 130
2Remove the waste toner bottle.
3Locate the white tab.
4Gently pull the tab until it stops, and then slowly slide it back into place. Repeat three times.
Maintaining the printer 131
5Remove the printhead wiper.
6Insert the wiper into the hole until it stops, and then slide it out. Repeat three times.
7Put the wiper back to its holder.
8Reinstall the waste toner bottle.
9Close the bottom front door.
Maintaining the printer 132
Emptying the hole punch box
1Open door H.
2Remove and empty the hole punch box.
Maintaining the printer 133
3Reinstall the hole punch box.
4Close door H.
Checking the status of parts and supplies
A message appears on the printer display when a replacement supply item is needed or when maintenance is
required.
Checking the status of parts and supplies on the printer control panel
From the home screen, touch Status/Supplies > View Supplies.
Checking the status of parts and supplies from the Embedded Web Server
Note: Make sure the computer and the printer are connected to the same network.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Device Status > More Details.
Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy
may vary significantly and is dependent on many factors, such as actual document content, print quality settings,
and other printer settings.
Maintaining the printer 134
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption
is dierent from the historical printing consumption. Consider the variable level of accuracy before purchasing
or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial
estimates assume future supplies consumption based on the International Organization for Standardization*
test methods and page content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.
Ordering supplies
To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark
Authorized Supplies Dealers in your area. In other countries or regions, go to the Lexmark Web site at
www.lexmark.com or contact the place where you purchased the printer.
Using genuine Lexmark parts and supplies
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party
supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. Use
of third-party supplies or parts can aect warranty coverage. Damage caused by the use of third-party supplies
or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and
parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage
beyond the intended life may damage your Lexmark printer or its associated components.
Ordering a toner cartridge
Notes:
•The estimated cartridge yield is based on the ISO/IEC 19752 standard.
•Extremely low print coverage for extended periods of time may negatively aect actual yield.
Part name Part number
High Yield Toner Cartridge 54G0H00
Ordering a photoconductor unit
Extremely low print coverage for extended periods of time may cause photoconductor unit parts to fail prior to
exhaustion of toner.
Item Part number
Photoconductor unit 54G0P00
Ordering a waste toner bottle
Item Part number
Waste toner bottle 54G0W00
Maintaining the printer 135
Ordering staple cartridges
Item Part number
Staple cartridges 25A0013
Ordering a 300K maintenance kit
Note: To replace the parts included in the maintenance kit, see the instruction sheet that came with each
part.
Item Part number
Maintenance kit 40X9669
Storing parts and supplies
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing
until you are ready to use them.
Do not expose supplies to:
•Direct sunlight
•Temperatures above 35°C (95°F)
•High humidity above 80%
•Salty air
•Corrosive gases
•Heavy dust
Storing the rollers
Your printer comes with replacement rollers stored in the compartment inside the standard trays. After you
purchase new rollers, make sure to store them in the compartments inside the trays.
Note: For proper disposal of parts and supplies, see “Recycling” on page 125.
Maintaining the printer 136
Replacing supplies
To avoid spilling the toner from the waste toner bottle, make sure to maintain its orientation.
Replacing a photoconductor unit
1Open the bottom front door.
2Remove the waste toner bottle.
Maintaining the printer 137
3Unlock the photoconductor unit.
4Remove the photoconductor unit.
5Unpack the new photoconductor unit.
Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print
quality of future print jobs.
6Install the photoconductor unit.
Maintaining the printer 138
7Lock the photoconductor unit.
8Reinstall the waste toner bottle.
9Close the bottom front door.
Replacing the staple cartridge
Replacing the staple cartridge in the staple finisher
Note: The staple finisher is supported only in select printer models.
1Press the latch on the staple finisher, and then slide the finisher to the left.
Maintaining the printer 139
2Remove the staple cartridge holder.
3Remove the empty staple cartridge from the cartridge holder.
4Insert the new cartridge into the cartridge holder.
5Push the cartridge holder into the finisher until the holder clicks into place.
Maintaining the printer 140
6Slide the finisher back into place.
Replacing the staple cartridge in the booklet finisher
1Open door H, and then pull out the booklet maker.
2Remove the staple cartridge holder.
Maintaining the printer 141
3Remove the empty staple cartridge from the cartridge holder.
4Insert the new cartridge into the cartridge holder.
5Push the cartridge holder into the booklet maker until the holder clicks into place.
6Push the booklet maker back into place, and then close the door.
Maintaining the printer 142
Replacing the staple cartridge in the staple, hole punch finisher
1Open door H.
2Remove the staple cartridge holder.
3Remove the empty staple cartridge from the cartridge holder.
Maintaining the printer 143
4Insert the new cartridge into the cartridge holder.
5Push the cartridge holder into the finisher until the holder clicks into place.
6Close door H.
Replacing the toner cartridge
1Open the top front door.
2Rotate the toner cartridge counterclockwise, and then pull it out.
Maintaining the printer 144
3Unpack the new toner cartridge, remove the packing material, and then shake the cartridge to redistribute
the toner.
4Insert the toner cartridge into the printer.
5Rotate the cartridge clockwise to lock it into place.
Maintaining the printer 145
2Remove the waste toner bottle.
3Clean the charger and the printhead lens. For more information, see steps 3–7 of “Cleaning the charger
and the printhead lens” on page 130.
4Unpack the new waste toner bottle.
5Insert the new waste toner bottle into the printer until it clicks into place.
6Close the bottom front door.
Maintaining the printer 147
Replacing the 300K maintenance kit
Replacing the exhaust and ozone filters
1Exhaust filter
2Ozone filter
Replacing the exhaust filter
1Pull out the exhaust filter.
2Unpack the new exhaust filter.
Maintaining the printer 148
3Insert the new filter.
Replacing the ozone filter
1Pull out the ozone filter.
2Unpack the new ozone filter.
3Insert the new filter.
Maintaining the printer 149
2Remove all trays.
•Standard tray
•Optional 2 x 500‑ or 2500‑sheet tray
Note: To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray.
3Open door C. Make sure that it does not hit any cable attached to the printer.
Note: If the 3000‑sheet tray is installed, slide the tray to open the door.
Maintaining the printer 151
4Open door D.
Notes:
•You can only open door D if the optional 2 x 500‑ or 2500‑sheet tray is installed.
•If the 3000‑sheet tray is installed, slide the tray to open the door.
5Locate the rollers.
Maintaining the printer 152
6Remove the rollers.
7Insert the new rollers until they click into place.
Note: Make sure to insert the rollers to their right places.
8Close doors C and D.
9Insert the trays.
Replacing the transfer module
Note: Use the screwdriver located inside the bottom front door of the printer.
Maintaining the printer 153
1Turn o the printer.
2Open door C. Make sure that it does not hit any cable attached to the printer.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Note: If the 3000‑sheet tray is installed, then slide the tray to the right to open the door.
3Remove the door stopper.
Maintaining the printer 154
4Loosen the screws of the transfer module lock.
5Remove the paper guide.
6Lift the transfer module using the handles, and then pull it out completely.
7Unpack the new transfer module.
Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Maintaining the printer 155
Warning—Potential Damage: Do not touch the transfer belt. Doing so may aect the print quality of
future print jobs.
8Insert the new transfer module until it clicks into place.
9Place the paper guide back into place.
10 Tighten the screws of the transfer module lock.
11 Reinstall the door stopper.
12 Close door C.
Replacing the transfer roller
1Open door C. Make sure that it does not hit any cable attached to the printer.
Note: If the 3000‑sheet tray is installed, then slide the tray to the right to open the door.
Maintaining the printer 156
2Pull out the transfer roller.
3Unpack the new transfer roller.
4Insert the new transfer roller until it clicks into place.
5Close door C.
Resetting the maintenance counter
1Turn o the printer.
2From the control panel, hold down 2 and 6 while turning the printer on. Release the buttons when the screen
with the progress bar appears.
3From the Configuration menu, navigate to:
Reset Maintenance Counter > Reset 300K Maintenance Kit
4Tou ch Back, and then exit the Configuration menu.
Note: The printer performs a power‑on reset, and then returns to normal operating mode.
Maintaining the printer 157
Moving the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
Before moving the printer
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer does not have a caster base but is configured with optional trays, then remove the trays.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Make sure there is adequate clearance around the printer.
•Use only the power cord provided with this product or the manufacturer’s authorized replacement.
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the
printer warranty.
Moving the printer to another location
The printer and its hardware options can be safely moved to another location by following these precautions:
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
hardware options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
Shipping the printer
When shipping the printer, use the original packaging.
Maintaining the printer 158
Managing the printer
Checking the virtual display
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Check the virtual display that appears in the top left corner of the screen.
The virtual display works as an actual display would work on a printer control panel.
Viewing reports
You can view some reports from the Embedded Web Server. These reports are useful for assessing the status
of the printer, network, and supplies.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Reports, and then click the type of report you want to view.
Copying printer settings to other printers
Note: This feature is available only in network printers.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears
as four sets of numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click the Copy Printer Settings.
3To change the language, select a language from the drop-down menu, and then click Click here to submit
language.
4Click Printer Settings.
5Type the IP addresses of the source and target printers in their appropriate fields.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.
6Click Copy Printer Settings.
Managing the printer 159
Configuring supply notifications from the Embedded Web
Server
You can determine how you would like to be notified when supplies run nearly low, low, near end‑of‑life, or
reach their end‑of‑life by setting the selectable alerts.
Note: The percentage of estimated remaining supply that prompts the alert can be set on some supplies for
some supply conditions.
1Open a Web browser, and then type the printer IP address.
2Click Settings > Print Settings > Supply Notifications.
3From the drop‑down menu, select one of the following notification options:
Notification Description
O The normal printer behavior for all supplies occurs.
SNMP Only The printer generates a Simple Network Management Protocol (SNMP) alert when the
supply condition is reached. The status of the supply appears on the menus page and
status page.
E‑mail The printer generates an e‑mail when the supply condition is reached. The status of
the supply appears on the menus page and status page.
Warning The printer displays the warning message and generates an e‑mail about the status
of the supply. The printer does not stop when the supply condition is reached.
Continuable Stop1The printer stops processing jobs when the supply condition is reached, and the user
needs to press a button to continue printing.
Non Continuable Stop1,2 The printer stops processing jobs when the supply condition is reached. The supply
must be replaced to continue printing.
1 The printer generates an e-mail about the status of the supply when supply notification is enabled.
2 The printer stops when some supplies become empty to prevent damage.
4Click Submit.
Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before
restoring the factory default settings. For more information, see “Printing a menu settings page” on page 45.
For a more comprehensive method of restoring the printer factory default settings, see “Erasing non‑volatile
memory” on page 128.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory
default settings. Exceptions include the display language, custom sizes and messages, and network/port
menu settings. All downloads stored in the RAM are deleted. Downloads stored in the flash memory or in a
printer hard disk are not aected.
1From the home screen, navigate to:
> Settings > General Settings > Factory Defaults > Restore Now
2Apply the changes.
Managing the printer 160
Clearing jams
Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory
required to hold the pages is needed for other printer tasks.
Avoiding jams
Load paper properly
•Make sure paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
•Do not remove a tray while the printer is printing.
•Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
•Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
•Do not slide the paper into the tray. Load paper as shown in the illustration.
•Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing
tightly against the paper or envelopes.
•Push the tray firmly into the printer after loading paper.
Use recommended paper
•Use only recommended paper or specialty media.
•Do not load wrinkled, creased, damp, bent, or curled paper.
Clearing jams 161
•Flex, fan, and straighten paper before loading it.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same tray.
•Make sure the paper size and type are set correctly on the computer or printer control panel.
•Store paper according to manufacturer recommendations.
Understanding jam messages and locations
When a jam occurs, a message indicating the jam location and information to clear the jam appears on the
printer display. Open the doors, covers, and trays indicated on the display to remove the jam.
Notes:
•When Jam Assist is set to On, the printer flushes blank pages or pages with partial prints after a jammed
page has been cleared. Check your printed output for blank pages.
•When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting
reprints jammed pages only if adequate printer memory is available.
1Area G
2Door C
3Door D
4Door F
5Trays
6Door H
7Finisher bins
Clearing jams 162
8Door J
Area name Control panel message What to do
Multipurpose feeder [x]‑page jam, clear jammed paper from
multipurpose feeder. [200.xx]
Remove the jammed paper from the
feeder.
Door C, trays [x]‑page jam, open door C and clear all
jammed paper. [2yy.xx]
Open door C, and then remove the
jammed paper.
Pull out the tray, and then remove the
jammed paper.
[x]‑page jam, slide the 3000‑sheet tray
and open door C. [2yy.xx]
Door D, trays [x]‑page jam, open door D and clear all
jammed paper. [24y.xx]
Open door D, and then remove the
jammed paper.
Pull out the tray, and then remove the
jammed paper.
[x]‑page jam, slide the 3000‑sheet tray
and open door D. [24y.xx]
Doors C and F [x]‑page jam, slide the 3000‑sheet tray
and open door F. [24y.xx]
Pull the 3000‑sheet tray, and then
remove the jammed paper from the side
of the tray.
Open door F, and then remove the
jammed paper.
Area G, doors C, J, and H,
finisher bin
[x]‑page jam, open doors G, H, and J and
clear jammed paper. [4yy.xx]
Open door G, and then remove the
jammed paper.
Open door H, and then remove the
jammed paper.
Doors C and G, finisher bin [x]‑page jam, press latch to access area
G. Leave paper in bin. [40y.xx]
Slide the staple finisher to the left, and
then remove the jammed paper.
Area G, doors C, J, and H,
finisher bin
[x]‑page jam, open door H and rotate
knob H6 clockwise. Leave paper in bin.
[426.xx–428.xx]
Open door H, and then remove the
jammed paper.
[x]‑page jam, clear jammed paper from multipurpose
feeder. [200.xx]
1Remove all paper from the multipurpose feeder.
2Remove the jammed paper.
Clearing jams 163
3Open door C to remove any paper fragments.
Note: Make sure that door C does not hit any cable attached to the printer.
4Close door C.
5Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
6Reload the paper.
[x]‑page jam, open door C and clear all jammed
paper. [2yy.xx]
1Open door C. Make sure that it does not hit any cable attached to the printer.
2Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
•Fuser area
Clearing jams 164
•Below the fuser area
•Duplex area
•Above the duplex area
3Open the standard trays, and then locate the jammed paper.
4Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 165
5Close the trays and door C.
[x]‑page jam, slide the 3000‑sheet tray and open door
C. [2yy.xx]
1Slide the 3000‑sheet tray.
2Open door C. Make sure that it does not hit any cable attached to the printer.
3Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Clearing jams 166
•Fuser area
•Below the fuser area
•Duplex area
•Above the duplex area
Clearing jams 167
4Open the standard trays, and then locate the jammed paper.
5Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
6Close the trays and door C.
7Slide the 3000‑sheet tray back into place.
[x]‑page jam, open door D and clear all jammed
paper. [24y.xx]
1Open door D, and then remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 168
2Open the optional tray, and then locate the jammed paper.
3Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
4Close the tray and door D.
[x]‑page jam, slide the 3000‑sheet tray and open door
D. [24y.xx]
1Slide the 3000‑sheet tray.
2Open door D, and then remove the jammed paper.
Clearing jams 169
Note: Make sure that all paper fragments are removed.
3Open the optional tray, and then locate the jammed paper.
4Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
5Close the tray and door D.
6Slide the 3000‑sheet tray back into place.
Clearing jams 170
[x]‑page jam, slide the 3000‑sheet tray and open door
F. [24y.xx]
1Slide the 3000‑sheet tray.
2Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3Open door F, and then remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 171
4Close door F.
5Open door C. Make sure that it does not hit any cable attached to the printer.
6Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
•Fuser area
Clearing jams 172
•Below the fuser area
•Duplex area
•Above the duplex area
7Close door C, and then slide the 3000‑sheet tray back into place.
[x]‑page jam, open doors G, H, and J and clear jammed
paper. Leave paper in bin. [4yy.xx]
1Open door G, and then remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 173
2Open door J, and then lift handle J1 to its upright position.
3Open door H.
4Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
Clearing jams 174
•Door J
Note: If there is a jammed paper between the finisher bins, then remove the paper.
•Areas H1 and H2
Clearing jams 175
•Areas H3 and H4
•Area H6
5Close Door H.
6Open door C, and then remove the jammed paper.
Note: Make sure that door C does not hit any cable attached to the printer.
Clearing jams 176
Notes:
•Make sure that all paper fragments are removed.
•If the 3000‑sheet tray is installed, then slide the tray to the right to open the door.
7Close door C.
[x]‑page jam, press latch to access area G. Leave paper in
bin. [40y.xx]
1Remove all paper from the staple finisher bin.
2Press the latch and slide the staple finisher to the left, and then remove the jammed paper.
Notes:
•Make sure that all paper fragments are removed.
•If necessary, turn spinner wheel G1 downward to feed jammed paper into the finisher bin, and then
remove the paper.
Clearing jams 177
3Slide the finisher back into place.
4Open door C, and then remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Notes:
•Make sure that door C does not hit any cable attached to the printer.
•Make sure that all paper fragments are removed.
Clearing jams 178
•If the 3000‑sheet tray is installed, then slide the tray to the right to open the door.
5Close door C.
[x]‑page jam, press latch to access area G and clear
jammed staples. Leave paper in bin. [402.93]
1Remove all paper from the staple finisher bin.
2Press the latch on the staple finisher, and then slide the finisher to the left.
3Remove the staple cartridge holder.
Clearing jams 179
4Use the metal tab to lift the staple guard, and then remove any loose staples.
5Press the staple guard down until it clicks into place.
6Press the staples against the metal bracket.
Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the
staples near the metal bracket.
Clearing jams 180
7Push the cartridge holder into the finisher until the holder clicks into place.
8Slide the finisher back into place.
[x]‑page jam, open door H and rotate knob H6 clockwise.
Leave paper in bin. [426.xx–428.xx]
If the jammed paper is located under door G, then open the door and remove the paper.
Clearing jams 181
1Open door J, and then lift handle J1.
2Open door H.
3Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
Clearing jams 182
•Door J
Note: If there is a jammed paper between the finisher bins, then remove the paper.
•Areas H1 and H2
Clearing jams 183
•Areas H3 and H4
•Area H6
4Using handle H5, pull out the booklet maker.
5Remove the jammed paper from any of the following locations:
Note: Make sure that all paper fragments are removed.
Clearing jams 184
•Area H8
•Area H9
Clearing jams 185
•Area H10
6Push the booklet maker back into place.
7Close door H.
8Open door C, and then remove the jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a
hot component, allow the surface to cool before touching it.
Notes:
•Make sure that door C does not hit any cable attached to the printer.
•Make sure that all paper fragments are removed.
•If the 3000‑sheet tray is installed, then slide the tray to the right to open the door.
9Close door C.
Clearing jams 186
Troubleshooting
Understanding the printer messages
Cartridge low [88.xy]
You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control
panel to clear the message and continue printing.
Cartridge nearly low [88.xy]
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Cartridge very low [88.xy]
You may need to replace the toner cartridge very soon. For more information, see “Replacing the toner
cartridge” on page 144.
If necessary, touch Continue on the control panel to clear the message and continue printing.
Change [paper source] to [custom string] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray, specify the paper size and type in the Paper menu
on the control panel, and then touch Finished changing paper.
•Tou ch Use current [paper source] to use the available paper size and type in the tray.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
Change [paper source] to [custom type name] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the printer control panel, and then touch Finished changing paper.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
Change [paper source] to [paper size] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray or feeder, specify the size and type of paper in the
Paper menu on the control panel, and then touch Finished changing paper.
•Tou ch Use current [paper source] to use the available size and type of paper in the current tray or
feeder.
Troubleshooting 187
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:
•Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the
Paper menu on the control panel, and then touch Finished changing paper.
•Tou ch Use current [paper source] to use the available paper size and type in the tray.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
Close door [x]
Close the specified door.
Complex page, some data may not have printed [39]
Try one or more of the following:
•From the control panel, touch Continue to clear the message and continue printing.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
•Install additional printer memory.
Configuration change, some held jobs were not restored [57]
Held jobs are invalidated because of the following possible changes in the printer:
•The printer firmware has been updated.
•The tray for the print job has been removed.
•The print job is sent from a flash drive that is no longer attached to the USB port.
•The printer hard disk contains print jobs that were stored when the hard disk was installed in a dierent
printer model.
From the printer control panel, touch Continue to clear the message.
Defective flash detected [51]
Try one or more of the following:
•Replace the defective flash memory card.
•From the printer control panel, touch Continue to ignore the message and continue printing.
•Cancel the current print job.
Troubleshooting 188
Disk full [62]
Try one or more of the following:
•From the control panel, touch Continue to clear the message and continue printing.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Delete fonts, macros, and other data stored in the printer hard disk.
•Install a hard disk with larger capacity.
Disk must be formatted for use in this device
From the printer control panel, touch Format disk to format the printer hard disk and clear the message.
Note: Formatting deletes all the files stored in the printer hard disk.
Disk near full. Securely clearing disk space.
Try one or more of the following:
•Tou ch Continue to clear the message and continue printing.
•Delete fonts, macros, and other data stored on the printer hard disk.
•Install a hard disk with higher capacity.
Empty the hole punch box
Try one or more of the following:
•Empty the hole punch box.
•Select Continue on the printer control panel to clear the message and continue printing.
•Cancel the print job.
Error reading USB drive. Remove USB.
An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.
Error reading USB hub. Remove hub.
An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.
Incorrect paper size, open [paper source] [34]
Try one or more of the following:
•Load the correct paper size and type in the tray or feeder, and then specify the paper size and type in
the Paper menu on the control panel.
•Make sure that the correct paper size and type are specified in Print Properties or the Print dialog
settings.
•Check the length and width guides and make sure that the paper is loaded properly in the tray or feeder.
•From the control panel, touch Continue to clear the message and then print using a dierent tray.
Troubleshooting 189
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
Insert hole punch box
Insert the hole punch box into the finisher, and then touch Continue to clear the message.
Insert Tray [x]
Try one or more of the following:
•Insert the specified tray into the printer.
•Cancel the print job.
•Reset the active bin for a linked set of bins by selecting Reset active bin on the printer control panel.
Insucient memory for Flash Memory Defragment operation [37]
Try one or more of the following:
•From the printer control panel, touch Continue to stop the defragmentation and continue printing.
•Delete fonts, macros, and other data in the printer memory.
•Install additional printer memory.
Insucient memory to collate job [37]
Try one or more of the following:
•From the printer control panel, touch Continue to print the part of the job already stored and begin
collating the rest of the print job.
•Cancel the current print job.
Insucient memory to support Resource Save feature [35]
Install additional printer memory or touch Continue to disable Resource Save, clear the message, and
continue printing.
Insucient memory, some Held Jobs were deleted [37]
From the printer control panel, touch Continue to clear the message.
Insucient memory, some held jobs will not be restored [37]
Try one or more of the following:
•From the printer control panel, touch Continue to clear the message.
•Delete other held jobs to free up additional printer memory.
Troubleshooting 190
Insucient space between paper stacks in Tray 3
Move the paper stacks apart, and then touch Continue on the control panel to clear the message and
continue printing.
Load [paper source] with [custom string] [paper orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size and type of paper, and then touch Finished loading paper
on the control panel.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the current job.
Load [paper source] with [custom type name] [paper orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size and type of paper, and then touch Finished loading paper
on the control panel.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the print job.
Load [paper source] with [paper size] [paper orientation]
Try one or more of the following:
•Load the tray or feeder with the correct size of paper, and then touch Finished loading paper on the
control panel.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the current job.
Load [paper source] with [paper type] [paper size] [paper orientation]
Try one or more of the following:
•Load the specified tray or feeder with the correct size and type of paper, and then touch Finished
loading paper on the control panel.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Cancel the current job.
Load Multipurpose Feeder with [custom string] [paper orientation]
Try one or more of the following:
•Load the feeder with the correct size and type of paper.
•From the control panel, touch one of the following:
–Prompt each page, paper loaded or Do not prompt, paper loaded—To clear the message and
continue printing.
–Automatically select paper—To use the paper loaded in the tray.
Troubleshooting 191
–Reset active bin—To reset the active bin for a linked set of bins.
•Cancel the print job.
Load Multipurpose Feeder with [custom type name] [paper orientation]
Try one or more of the following:
•Load the feeder with the correct size and type of paper.
•From the control panel, touch one of the following:
–Prompt each page, paper loaded or Do not prompt, paper loaded—To clear the message and
continue printing.
–Automatically select paper—To use the paper loaded in the tray.
–Reset active bin—To reset the active bin for a linked set of bins.
•Cancel the print job.
Load Multipurpose Feeder with [paper size] [paper orientation]
Try one or more of the following:
•Load the feeder with the correct size of paper.
•From the control panel, touch one of the following:
–Prompt each page, paper loaded or Do not prompt, paper loaded—To clear the message and
continue printing.
–Automatically select paper—To use the paper loaded in the tray.
–Reset active bin—To reset the active bin for a linked set of bins.
•Cancel the print job.
Load Multipurpose Feeder with [paper type] [paper size] [paper orientation]
Try one or more of the following:
•Load the feeder with the correct size and type of paper.
•From the control panel, touch one of the following:
–Prompt each page, paper loaded or Do not prompt, paper loaded—To clear the message and
continue printing.
–Automatically select paper—To use the paper loaded in the tray.
–Reset active bin—To reset the active bin for a linked set of bins.
•Cancel the print job.
Load staples
Try one or more of the following:
•Replace or insert the staple cartridge in the finisher.
For instructions on inserting or replacing a staple cartridge in the finisher, touch More information on
the printer control panel.
•From the printer control panel, touch Continue to clear the message and continue printing.
Troubleshooting 192
•From the printer control panel, touch Cancel job to cancel the print job.
Load staples [G11, G12]
Try one or more of the following:
•Replace or insert the staple cartridge into the finisher.
For instructions on replacing or inserting the staple cartridge into the finisher, touch More information
on the control panel.
•From the control panel, touch Continue to clear the message and continue printing.
•Cancel the print job.
[x] maintenance kit very low [80.xy]
You may need to replace the maintenance kit very soon. For more information, go to the Lexmark support
Web site at http://support.lexmark.com or contact customer support, and then report the message.
If necessary, touch Continue to clear the message and continue printing.
Memory full [38]
Try one or more of the following:
•From the control panel, touch Cancel job to clear the message.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Install additional printer memory.
Network [x] software error [54]
Try one or more of the following:
•From the printer control panel, touch Continue to continue printing.
•Turn o the printer, wait for about 10 seconds, and then turn the printer back on.
•Update the network firmware in the printer or print server. For more information, visit the Lexmark
support Web site at http://support.lexmark.com.
Not enough free space in flash memory for resources [52]
Try one or more of the following:
•From the control panel, touch Continue to clear the message and continue printing.
•Tou ch Reset active bin to reset the active bin for a linked set of bins.
•Delete fonts, macros, and other data stored in the flash memory.
•Install a flash memory card with larger capacity.
Note: Downloaded fonts and macros not previously stored in the flash memory are deleted.
Troubleshooting 193
Open door H and remove paper from beneath area H10
Remove the paper from the specified area.
Paper changes needed
Try one or more of the following:
•Tou ch Use current supplies to clear the message and continue printing.
•Cancel the current print job.
Parallel port [x] disabled [56]
Try one or more of the following:
•From the printer control panel, touch Continue to clear the message.
•Enable the parallel port. From the printer control panel, navigate to:
Network/Ports > Parallel [x] > Parallel Buer > Auto
Note: The printer discards any data received through the parallel port.
Photoconductor low [84.xy]
You may need to order a replacement photoconductor. If necessary, select Continue on the control panel
to clear the message and continue printing.
Photoconductor very low [84.xy]
You may need to replace the photoconductor unit very soon. For more information, see “Replacing a
photoconductor unit” on page 137.
If necessary, touch Continue on the control panel to clear the message and continue printing.
Printer had to restart. Last job may be incomplete.
From the printer control panel, touch Continue to clear the message and continue printing.
For more information, visit http://support.lexmark.com or contact customer support.
Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:
•Check if the toner cartridge is missing. If missing, install the toner cartridge.
For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide.
•If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace
the toner cartridge.
Troubleshooting 194
Reinstall missing or unresponsive photoconductor [31.xy]
Try one or more of the following:
•If the photoconductor unit is missing, then install it. For more information, see “Replacing a
photoconductor unit” on page 137.
•If the photoconductor unit is installed, then remove and then reinstall it.
Note: If the message appears after reinstalling the supply, then replace the defective
photoconductor unit.
Remove defective disk [61]
Remove and replace the defective printer hard disk.
Remove packaging material, [area name]
Remove any remaining packaging material from the specified location.
Remove packaging material, open door C, remove metal clips
Open door C, and then remove any remaining packaging material.
Note: Make sure that door C does not hit any cable attached to the printer.
Remove paper from all bins
Remove the paper from all of the bins. The printer automatically senses paper removal and resumes printing.
If removing the paper does not clear the message, then touch Continue.
Remove paper from bin [x]
Remove the paper from the specified bin. The printer automatically senses paper removal and resumes
printing.
If removing the paper does not clear the message, then touch Continue.
Remove paper from [linked set bin name]
Remove paper from the specified bin. The printer automatically detects paper removal and resumes printing.
If removing the paper does not clear the message, then touch Continue.
Remove paper from standard output bin
Remove the paper stack from the standard bin.
Troubleshooting 195
Replace cartridge, 0 estimated pages remain [88.xy]
Replace the toner cartridge to clear the message and continue printing. For more information, see the
instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s
Guide or visit www.lexmark.com.
Replace cartridge, printer region mismatch [42.xy]
Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer
region. y indicates the value of the cartridge region. x and y can have the following values:
Printer and toner cartridge regions
Region number Region
0Global
1 United States, Canada
2 European Economic Area (EEA), Switzerland
3 Asia Pacific, Australia, New Zealand
4Latin America
5 Africa, Middle East, rest of Europe
9 Invalid
Notes:
•The x and y values represent .xy in the code that appears on the printer control panel.
•The x and y values must match for printing to continue.
Replace [x] maintenance kit, 0 estimated pages remain [80.xy]
The printer is scheduled for maintenance. For more information, go to the Lexmark support Web site at
http://support.lexmark.com or contact your service representative, and then report the message.
Replace missing photoconductor [31.xy]
Install the missing photoconductor unit to clear the message. For more information, see “Replacing a
photoconductor unit” on page 137.
Replace missing waste toner bottle [82.xy]
Install the missing waste toner bottle to clear the message. For more information, see the instruction sheet
that came with the supply.
Troubleshooting 196
Replace missing cartridge [31.xy]
Install the missing cartridge to clear the message. For more information, see “Replacing the toner cartridge”
on page 144.
Replace paper pick rollers in [paper source], use parts and instructions in
tray 1 or tray 2 compartment [80]
Try one or more of the following:
•Replace the pick rollers, and then touch Rollers replaced on the control panel to clear the message
and continue printing.
•Tou ch Replace later ( jams may persist) to ignore the message and continue printing.
Replace photoconductor, 0 pages remain [84.xy]
Replace the photoconductor unit to clear the message and continue printing. For more information, see the
instruction sheet that came with the supply or see “Replacing a photoconductor unit” on page 137.
Note: If you do not have a replacement photoconductor unit, then see “Ordering supplies” on page 135
or go to www.lexmark.com.
Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing.
For more information, see the instruction sheet that came with the supply or see the “Replacing supplies”
section of the User’s Guide.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s
Guide or visit www.lexmark.com.
Replace unsupported photoconductor [32.xy]
Remove the photoconductor unit, and then install a supported one to clear the message and continue
printing. For more information, see the instruction sheet that came with the supply or see “Replacing a
photoconductor unit” on page 137.
Note: If you do not have a replacement photoconductor unit, then see “Ordering supplies” on page 135
or go to www.lexmark.com.
Replace waste toner bottle [82.xy]
Replace the waste toner bottle to clear the message.
Restore held jobs?
Try one or more of the following:
•From the printer control panel, touch Restore to restore all held jobs stored in the printer hard disk.
•From the printer control panel, touch Do not restore if you do not want to restore any of the print jobs.
Troubleshooting 197
Serial port [x] disabled [56]
Try one or more of the following:
•From the printer control panel, touch Continue to clear the message.
The printer discards any data received through the specified serial port.
•Make sure Serial Buer is not set to Disabled.
•From the printer control panel, set Serial Buer to Auto in the Serial [x] menu.
Some held jobs were not restored
From the printer control panel, touch Continue to delete the indicated job.
Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible.
SMTP server not set up. Contact system administrator.
From the printer control panel, touch Continue to clear the message.
Note: If the message appears again, then contact your system support person.
Standard network software error [54]
Try one or more of the following:
•From the printer control panel, touch Continue to continue printing.
•Turn o the printer, and then turn it back on.
•Update the network firmware in the printer or print server. For more information, visit the Lexmark
support Web site at http://support.lexmark.com or contact customer support, and then report the
message.
Standard USB port disabled [56]
Try one or more of the following:
•From the printer control panel, touch Continue to clear the message.
•Enable the USB port. From the printer control panel, navigate to:
Network/Ports > USB Buer > Auto
Note: The printer discards any data received through the USB port.
Supply needed to complete job
Do either of the following:
•Install the missing supply to complete the job.
•Cancel the current job.
Troubleshooting 198
The device is operating in Safe Mode. Some print options may be disabled
or provide unexpected results.
Tou ch Continue on the control panel to clear the message and continue printing.
Too many flash options installed [58]
Try one or more of the following:
•Tou ch Continue on the control panel to continue printing.
•Remove the extra flash memory:
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra flash memory.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Too many trays attached [58]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the extra trays.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Tray [x] paper size unsupported
Replace with a supported paper size.
Unformatted flash detected [53]
Try one or more of the following:
•From the printer control panel, touch Continue to stop the defragmentation and continue printing.
•Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and needs to be
replaced.
Unsupported disk
Remove the unsupported printer hard disk, and then insert a supported one.
Troubleshooting 199
Unsupported option in slot [x] [55]
1Turn o the printer.
2Unplug the power cord from the electrical outlet.
3Remove the unsupported option card from the printer controller board, and then replace it with a
supported card.
4Connect the power cord to a properly grounded electrical outlet.
5Turn the printer back on.
Waste toner bottle nearly full [82.xy]
You may need to order a waste toner bottle. If necessary, touch Continue on the printer control panel to
clear the message and continue printing.
Weblink server not set up. Contact system administrator.
From the printer control panel, touch Continue to clear the message.
Note: If the message appears again, then contact your system support person.
Solving printer problems
Basic printer problems
The printer is not responding
Action Yes No
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Go to step 2. Turn on the printer.
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Press the Sleep
button to wake the
printer from Sleep
mode or Hibernate
mode.
Go to step 3.
Step 3
Check if one end of the power cord is plugged into the printer and
the other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 4. Plug one end of the
power cord into the
printer and the other
to a properly
grounded electrical
outlet.
Troubleshooting 200
Action Yes No
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match
the following:
•The USB symbol
on the cable with
the USB symbol
on the printer
•The appropriate
Ethernet cable
with the Ethernet
port
Step 6
Make sure the electrical outlet is not turned o by a switch or
breaker.
Is the electrical outlet turned o by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 7.
Step 7
Check if the printer is plugged into any surge protectors,
uninterruptible power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible
power supplies, or extension cords?
Connect the printer
power cord directly
to a properly
grounded electrical
outlet.
Go to step 8.
Step 8
Check if one end of the printer cable is plugged into a port on the
printer and the other to the computer, print server, option, or other
network device.
Is the printer cable securely attached to the printer and the
computer, print server, option, or other network device?
Go to step 9. Connect the printer
cable securely to the
printer and the
computer, print
server, option, or
other network
device.
Step 9
Make sure to install all hardware options properly and remove any
packing material.
Are all hardware options properly installed and all packing material
removed?
Go to step 10. Turn o the printer,
remove all packing
materials, then
reinstall the
hardware options,
and then turn on the
printer.
Step 10
Check if you have selected the correct port settings in the printer
driver.
Are the port settings correct?
Go to step 11. Use correct printer
driver settings.
Troubleshooting 201
Action Yes No
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Go to step 12. Install the correct
printer driver.
Step 12
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is the printer working?
The problem is
solved.
Contact customer
support.
Printer display is blank
Action Yes No
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
The problem is
solved.
Go to step 2.
Step 2
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Do Please wait and Ready appear on the printer display?
The problem is
solved.
Turn o the printer,
and then contact
customer support.
Hardware and internal option problems
Cannot detect internal option
Action Yes No
Step 1
Turn o the printer, then wait for about 10 seconds, and then turn
on the printer.
Does the internal option operate correctly?
The problem is
solved.
Go to step 2.
Step 2
Check if the internal option is properly installed in the controller
board.
aTurn o the printer using the power switch, and then unplug the
power cord from the electrical outlet.
bMake sure the internal option is installed in the appropriate
connector in the controller board.
cConnect the power cord to the printer, then to a properly
grounded electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Go to step 3. Connect the internal
option to the
controller board.
Troubleshooting 202
Action Yes No
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Reinstall the internal
option.
Step 4
aCheck if the internal option is selected.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see “Adding available options in the print driver”
on page 40.
bResend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact customer
support.
Internal print server does not operate correctly
Action Yes No
Step 1
Reinstall the internal print server.
aRemove, and then install the internal print server. For more
information, see “Installing an Internal Solutions Port” on
page 26.
bPrint a menu settings page, and then check if the internal print
server is listed in the Installed Features list.
Is the internal print server listed in the Installed Features list?
Go to step 2. Check if the internal
print server is
supported by the
printer.
Note: An internal
print server from
another printer may
not work with this
printer.
Step 2
Check the cable and the internal print server connection.
Use the correct cable, and then check if it is securely connected
to the internal print server.
Does the internal print server operate correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 203
Internal Solutions Port does not operate correctly
Action Yes No
Step 1
Make sure the Internal Solutions Port (ISP) is installed.
aInstall the ISP. For more information, see “Installing an Internal
Solutions Port” on page 26.
bPrint a menu settings page, and then check if the ISP is listed
in the Installed Features list.
Is the ISP listed in the Installed Features list?
Go to step 2. Check if you have a
supported ISP.
Note: An ISP from
another printer may
not work on this
printer.
Step 2
Check the cable and the ISP connection.
aUse the correct cable, and then make sure it is securely
connected to the ISP.
bCheck if the ISP solution interface cable is securely connected
into the receptacle of the controller board.
Note: The ISP solution interface cable and the receptacle on
the controller board are color‑coded.
Does the Internal Solutions Port operate correctly?
The problem is
solved.
Contact customer
support.
Tray problems
Action Yes No
Step 1
aPull out the tray, and then do one or more of the following:
•Check for paper jams or misfeeds.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•If you are printing on custom‑size paper, then make sure
that the paper guides rest against the edges of the paper.
•Make sure the paper is below the maximum paper fill
indicator.
•Make sure paper lies flat in the tray.
bCheck if the tray closes properly.
Is the tray working?
The problem is
solved.
Go to step 2.
Step 2
aTurn o the printer, then wait about 10 seconds, and then turn
the printer back on.
bResend the print job.
Is the tray working?
The problem is
solved.
Go to step 3.
Troubleshooting 204
Action Yes No
Step 3
Check if the tray is installed and recognized by the printer.
Print a menu settings page, and then check if the tray is listed
in the Installed Features list.
Is the tray listed in the menu settings page?
Go to step 4. Reinstall the tray. For
more information,
see the setup
documentation that
came with the tray.
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to
make it available for print jobs. For more information, see
“Adding available options in the print driver” on page 40.
Is the tray available in the printer driver?
The problem is
solved.
Contact customer
support.
USB/parallel interface card does not operate correctly
Action Yes No
Step 1
Make sure the USB or parallel interface card is installed.
aInstall the USB or parallel interface card. For more information,
see “Installing an Internal Solutions Port” on page 26.
bPrint a menu settings page, and then check if the USB or parallel
interface card is listed in the Installed Features list.
Is the USB or parallel interface card listed in the Installed Features
list?
Go to step 2. Check if you have a
supported USB or
parallel interface
card.
Note: A USB or
parallel interface
card from another
printer may not work
on this printer.
Step 2
Check the cable and the USB or parallel interface card connection.
Use the correct cable, and then make sure it is securely
connected to the USB or parallel interface card.
Does the USB or parallel interface card operate correctly?
The problem is
solved.
Contact customer
support.
Troubleshooting 205
Paper feed problems
Jammed pages are not reprinted
Action Yes No
Turn on Jam Recovery.
aFrom the home screen, navigate to:
> Settings > General Settings > Print Recovery
bFrom the Jam Recovery menu, select On or Auto.
cSave your changes.
Do pages reprint after a jam?
The problem is
solved.
Contact customer
support.
Paper frequently jams
Action Yes No
Step 1
aPull out the tray, and then do one or more of the following:
•Make sure paper lies flat in the tray.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
•Check if the paper guides are aligned against the edges of
the paper.
•Make sure the paper is below the maximum paper fill
indicator.
•Check if you are printing on a recommended paper size and
type.
bInsert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Go to step 2. The problem is
solved.
Step 2
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is
solved.
Troubleshooting 206
Action Yes No
Step 3
aReview the tips on avoiding jams. For more information, see
“Avoiding jams” on page 161.
bFollow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact customer
support.
The problem is
solved.
Paper jam message remains after jam is cleared
Action Yes No
Check the entire paper path for jammed paper.
aRemove any jammed paper.
bFrom the printer control panel, touch Continue to clear the
message.
Does the paper jam message remain?
Contact customer
support.
The problem is
solved.
Troubleshooting 207
Solving print problems
Printing problems
Confidential and other held jobs do not print
Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory
to process additional held jobs.
Action Yes No
Step 1
Open the held jobs folder on the printer display, and then verify
that your print job is listed.
Is your print job listed in the held jobs folder?
Go to step 2. Select one of the
Print and Hold
options, and then
resend the print job.
For more
information, see
“Printing held jobs”
on page 67.
Step 2
The print job may contain a formatting error or invalid data.
•Delete the print job, and then send it again.
•For PDF files, generate a new PDF, and then print it again.
If you are printing from the Internet, then the printer may be reading
multiple job titles as duplicates and deleting all jobs except the first
one.
For Windows users
aOpen the Print Properties folder.
bFrom the Print and Hold dialog, select the “Keep duplicate
documents” check box.
cEnter a PIN number.
For Macintosh users
Save each print job, name each job dierently, and then send the
individual jobs to the printer.
Does the job print?
The problem is
solved.
Go to step 3.
Step 3
Free up additional printer memory by deleting some of the held
jobs.
Does the job print?
The problem is
solved.
Add additional
printer memory.
Troubleshooting 208
Envelope seals when printing
Action Yes No
aUse envelopes that have been stored in a dry environment.
Note: Printing on envelopes with high moisture content can
seal the flaps.
bResend the print job.
Does the envelope seal when printing?
Contact customer
support.
The problem is
solved.
Error message about reading the flash drive appears
Action Yes No
Step 1
Check if the flash drive is inserted into the front USB port.
Note: The flash drive will not work if it is inserted into the rear
USB port.
Is the flash drive inserted into the front USB port?
Go to step 2. Insert the flash drive
into the front USB
port.
Step 2
Check if the indicator light on the printer control panel is blinking
green.
Note: A green blinking light indicates that the printer is busy.
Is the indicator light blinking green?
Wait until the printer
is ready, then view
the held jobs list, and
then print the
documents.
Go to step 3.
Step 3
aCheck for an error message on the display.
bClear the message.
Does the error message still appear?
Go to step 4. The problem is
solved.
Step 4
Check if the flash drive is supported.
For more information on tested and approved USB flash drives,
see “Supported flash drives and file types” on page 66.
Does the error message still appear?
Go to step 5. The problem is
solved.
Step 5
Check if the USB port is disabled by the system support person.
Does the error message still appear?
Contact customer
support.
The problem is
solved.
Troubleshooting 209
Incorrect characters print
Action Yes No
Step 1
Make sure that the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the display, then turn o the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Deactivate Hex
Trace mode.
Go to step 2.
Step 2
aFrom the control panel, select Standard Network or
Network [x], and then set PCL SmartSwitch or PS SmartSwitch
to On.
bResend the print job.
Do incorrect characters print?
Contact customer
support.
The problem is
solved.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
aCheck if you are printing on paper that is supported by the tray.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 2.
Step 2
aFrom the Paper menu on the printer control panel, set the paper
size and type to match the paper loaded in the tray.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
aDepending on your operating system, open Printing
Preferences or the Print dialog, and then specify the paper type.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 4.
Step 4
aCheck if the trays are not linked.
bResend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Contact customer
support.
Troubleshooting 210
Large jobs do not collate
Action Yes No
Step 1
aFrom the Finishing menu on the printer control panel, set
Collate to (1,2,3) (1,2,3).
bResend the print job.
Did the job print and collate correctly?
The problem is
solved.
Go to step 2.
Step 2
aFrom the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides
the setting in the Finishing menu.
bResend the print job.
Did the job print and collate correctly?
The problem is
solved.
Go to step 3.
Step 3
Reduce the complexity of the print job by eliminating the number
and size of fonts, the number and complexity of images, and the
number of pages in the job.
Did the job print and collate correctly?
The problem is
solved.
Contact customer
support.
Multiple‑language PDF files do not print
Action Yes No
Step 1
aCheck if the print options for the PDF output are set to embed
all fonts.
For more information, see the documentation that came with
Adobe Acrobat.
bGenerate a new PDF file, and then resend the print job.
Do the files print?
The problem is
solved.
Go to step 2.
Step 2
aOpen the document you want to print in Adobe Acrobat.
bClick File > Print > Advanced > Print As Image > OK > OK.
Do the files print?
The problem is
solved.
Contact customer
support.
Troubleshooting 211
Print job takes longer than expected
Action Yes No
Step 1
aDisable Eco‑Mode.
From the control panel, navigate to:
Settings > General Settings > Eco‑Mode > O
Note: Disabling Eco‑Mode may increase the consumption of
energy or paper, or both.
bResend the print job.
Did the job print?
The problem is
solved.
Go to step 2.
Step 2
Reduce the number and size of fonts, the number and complexity
of images, and the number of pages in the print job, and then
resend the job.
Did the job print?
The problem is
solved.
Go to step 3.
Step 3
aRemove held jobs stored in the printer memory.
bResend the print job.
Did the job print?
The problem is
solved.
Go to step 4.
Step 4
aDisable the Page Protect feature.
From the control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect
> O
bResend the print job.
Did the job print?
The problem is
solved.
Go to step 5.
Step 5
aCheck if the cable connections to the printer and print server
are secure. For more information, see the setup documentation
that came with the printer.
bResend the print job.
Did the job print?
The problem is
solved.
Go to step 6.
Step 6
Install additional printer memory, and then resend the print job.
Did the job print?
The problem is
solved.
Contact customer
support.
Troubleshooting 212
Print jobs do not print
Action Yes No
Step 1
aFrom the document you are trying to print, open the Print dialog
and check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must
select the printer for each document that you want to print.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 2.
Step 2
aCheck if the printer is plugged in and turned on, and if Ready
appears on the printer display.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 3.
Step 3
If an error message appears on the printer display, then clear the
message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
The problem is
solved.
Go to step 4.
Step 4
aCheck if the ports (USB, serial, or Ethernet) are working and if
the cables are securely connected to the computer and the
printer.
Note: For more information, see the setup documentation
that came with the printer.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 5.
Step 5
aTurn o the printer, then wait for about 10 seconds, and then
turn the printer back on.
bResend the print job.
Do the jobs print?
The problem is
solved.
Go to step 6.
Step 6
aRemove, and then reinstall the printer software. For more
information, see “Installing the printer” on page 40.
Note: The printer software is available at
http://support.lexmark.com.
bResend the print job.
Do the jobs print?
The problem is
solved.
Contact customer
support.
Troubleshooting 213
Tray linking does not work
Notes:
•The trays can detect paper length.
•The multipurpose feeder does not automatically detect the paper size. You must set the size from the
Paper Size/Type menu.
Action Yes No
Step 1
aOpen the trays, and then check if they contain paper of the
same size and type.
•Check if the paper guides are in the correct positions for
the size of the paper loaded in each tray.
•Check if the paper size indicators on the paper guides are
aligned with the paper size indicators on the tray.
bResend the print job.
Do the trays link correctly?
The problem is
solved.
Go to step 2.
Step 2
aFrom the printer control panel, set the paper size and type in
the Paper menu to match the paper loaded in the trays to be
linked.
Note: The paper size and type must match for trays to be
linked.
bResend the print job.
Do the trays link correctly?
The problem is
solved.
Contact customer
support.
Unexpected page breaks occur
Action Yes No
Increase the printing timeout.
aFrom the home screen, navigate to:
> Settings > General Settings > Timeouts
bIncrease the Print Timeout setting, and then touch Submit.
cResend the print job.
Did the file print correctly?
The problem is
solved.
Check the original
file for manual page
breaks.
Troubleshooting 214
Print quality problems
Characters have jagged or uneven edges
Action Yes No
Step 1
aPrint a font sample list to check if the fonts you are using are
supported by the printer.
1From the printer control panel, navigate to:
> Reports > Print Fonts
2Touch PCL Fonts or PostScript Fonts.
bUse a font that is supported by the printer or install the font that
you want to use. For more information, contact your system
support person.
cResend the print job.
Do prints still contain characters that have jagged or uneven
edges?
Go to step 2. The problem is
solved.
Step 2
aUse a font that is supported by the printer or install the font that
you want to use on your computer. For more information,
contact your system support person.
bResend the print job.
Do prints still contain characters that have jagged or uneven
edges?
Contact customer
support.
The problem is
solved.
Clipped pages or images
Leading edge
Trailing edge
ABCDE
ABCDE
ABCDE
Troubleshooting 215
Action Yes No
Step 1
aMove the paper guides in the tray to the correct positions for
the paper loaded.
bResend the print job.
Is the page or image clipped?
Go to step 2. The problem is
solved.
Step 2
From the control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Step 3
aDepending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
bResend the print job.
Is the page or image clipped?
Go to step 4. The problem is
solved.
Step 4
aClean the charger and the printhead lens.
bResend the print job.
Is the page or image clipped?
Go to step 5. The problem is
solved.
Step 5
aRemove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
bResend the print job.
Is the page or image clipped?
Contact customer
support.
The problem is
solved.
Troubleshooting 216
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aFrom the Quality menu on the control panel, decrease the toner
darkness.
bResend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 2.
Step 2
aRemove, and then reinstall the photoconductor unit and the
toner cartridge.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
bResend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 3.
Step 3
aClean the charger and the printhead lens.
bResend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Go to step 4.
Step 4
Replace the photoconductor unit, and then resend the print job.
Did the gray background disappear from the prints?
The problem is
solved.
Contact customer
support.
Horizontal voids appear on prints
Leading edge
Trailing edge
Troubleshooting 217
Action Yes No
Step 1
aMake sure that your software program is using a correct fill
pattern.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 2. The problem is
solved.
Step 2
aLoad the specified tray or feeder with a recommended type of
paper.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 3. The problem is
solved.
Step 3
aRemove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 4. The problem is
solved.
Step 4
aClean the charger and the printhead lens.
bResend the print job.
Do horizontal voids appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the photoconductor unit, and then resend the print job.
Do horizontal voids appear on prints?
Contact customer
support.
The problem is
solved.
Incorrect margins on prints
ABCD
ABCD
ABCD
Troubleshooting 218
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the paper size loaded.
bResend the print job.
Are the margins correct?
The problem is
solved.
Go to step 2.
Step 2
From the printer control panel, set the paper size in the Paper menu
to match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
size from the tray
settings to match
the paper loaded
in the tray.
•Change the
paper loaded in
the tray to match
the paper size
specified in the
tray settings.
Step 3
aDepending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
bResend the print job.
Are the margins correct?
The problem is
solved.
Contact customer
support.
Paper curl
Action Yes No
Step 1
Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
Are the width and length guides positioned correctly?
Go to step 2. Adjust the width and
length guides.
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Go to step 3. Specify the paper
type and weight from
the tray settings to
match the paper
loaded in the tray.
Troubleshooting 219
Action Yes No
Step 3
aDepending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Is the paper still curled?
Go to step 4. The problem is
solved.
Step 4
aRemove the paper from the tray, and then turn it over.
bResend the print job.
Is the paper still curled?
Go to step 5. The problem is
solved.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the paper still curled?
Contact customer
support.
The problem is
solved.
Print irregularities
) )
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aMove the paper guides in the tray to the correct positions for
the paper size loaded in the tray.
bResend the print job.
Do print irregularities still appear?
Go to step 2. The problem is
solved.
Step 2
From the control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the printer settings match the size and type of the paper loaded
in the tray?
Go to step 3. Specify the paper
size and type in the
tray settings to
match the paper
loaded in the tray.
Troubleshooting 220
Action Yes No
Step 3
aDepending on your operating system, specify the paper type
and weight in Printing Preferences or in the Print dialog.
bResend the print job.
Do print irregularities still appear?
Go to step 4. The problem is
solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the control
panel, set the paper
texture in the Paper
menu to match the
paper loaded in the
tray.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do print irregularities still appear?
Go to step 6. The problem is
solved.
Step 6
aClean the charger and the printhead lens.
bResend the print job.
Do print irregularities still appear?
Go to step 7. The problem is
solved.
Step 7
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Do print irregularities still appear?
Contact customer
support or your
service
representative.
The problem is
solved.
Print is too dark
Troubleshooting 221
Action Yes No
Step 1
aFrom the Quality menu on the control panel, reduce the toner
darkness.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too dark?
Go to step 2. The problem is
solved.
Step 2
aFrom the control panel, set the paper type, texture, and weight
in the Paper menu to match the paper loaded in the tray.
bResend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Do one or more of
the following:
•Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.
•Change the
paper loaded in
the tray to match
the paper type,
texture, and
weight specified
in the tray
settings.
Step 3
aDepending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Is the print still too dark?
Go to step 4. The problem is
solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the control
panel, change the
texture settings in
the Paper Texture
menu to match the
paper you are
printing on.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the print still too dark?
Go to step 6. The problem is
solved.
Troubleshooting 222
Action Yes No
Step 6
aClean the charger and the printhead lens.
bResend the print job.
Is the print still too dark?
Go to step 7. The problem is
solved.
Step 7
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Is the print still too dark?
Contact customer
support.
The problem is
solved.
Print is too light
Action Yes No
Step 1
aFrom the Quality menu on the control panel, increase the toner
darkness.
Note: 8 is the factory default setting.
bResend the print job.
Is the print still too light?
Go to step 2. The problem is
solved.
Step 2
From the control panel, set the paper type, texture, and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Change the paper
type, texture, and
weight to match the
paper loaded in the
tray.
Step 3
aDepending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Is the print still too light?
Go to step 4. The problem is
solved.
Troubleshooting 223
Action Yes No
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
From the control
panel, change the
texture settings in
the Paper Texture
menu to match the
paper you are
printing on.
Go to step 5.
Step 5
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Is the print still too light?
Go to step 6. The problem is
solved.
Step 6
aClean the charger and the printhead lens.
bResend the print job.
Is the print still too light?
Go to step 7. The problem is
solved.
Step 7
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Is the print still too light?
Contact customer
support.
The problem is
solved.
Printer is printing blank pages
Troubleshooting 224
Action Yes No
Step 1
aCheck if there is a packing material left on the photoconductor
unit.
1Remove the photoconductor unit.
2Check if the packing material is properly removed from the
photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print
quality problems.
3Reinstall the photoconductor unit.
bResend the print job.
Is the printer still printing blank pages?
Go to step 2. The problem is
solved.
Step 2
aClean the charger and the printhead lens.
bResend the print job.
Is the printer still printing blank pages?
Go to step 3. The problem is
solved.
Step 3
Replace the photoconductor unit, and then resend the print job.
Is the printer still printing blank pages?
Contact customer
support.
The problem is
solved.
Printer is printing solid black pages
Action Yes No
Step 1
aReinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
bResend the print job.
Is the printer printing solid black pages?
Go to step 2. The problem is
solved.
Troubleshooting 225
Action Yes No
Step 2
aClean the charger and the printhead lens.
bResend the print job.
Is the printer printing solid black pages?
Go to step 3. The problem is
solved.
Step 3
Replace the photoconductor unit, and then resend the print job.
Is the printer printing solid black pages?
Contact customer
support.
The problem is
solved.
Repeating defects appear on prints
Action Yes No
Step 1
aClean the charger and the printhead lens.
bResend the print job.
Do repeating defects still appear on prints?
Go to step 2. The problem is
solved.
Step 2
aReplace the photoconductor unit if the distance between the
defects is equal to 95.8 mm (3.77 in.).
bResend the print job.
Do repeating defects still appear on prints?
Go to step 3. The problem is
solved.
Step 3
aReplace the 300K maintenance kit if the distance between the
defects is equal to either of the following:
•62.65 mm (2.47 in.)
•75.85 mm (2.99 in.)
bResend the print job.
Do repeating defects still appear on prints?
Contact customer
support.
The problem is
solved.
Troubleshooting 226
Shadow images appear on prints
ABCD
ABCD
ABCD
ABCD
Leading edge
Trailing edge
Action Yes No
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2. Load paper with the
correct paper type
and weight in the
tray.
Step 2
From the control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified
in the tray settings.
Step 3
aDepending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
bResend the print job.
Do shadow images still appear on prints?
Go to step 4. The problem is
solved.
Step 4
aClean the charger and the printhead lens.
bResend the print job.
Do shadow images still appear on prints?
Go to step 5. The problem is
solved.
Step 5
Replace the photoconductor unit, and then resend the print job.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light can cause print quality problems.
Do shadow images still appear on prints?
Contact customer
support.
The problem is
solved.
Troubleshooting 227
Skewed print
) )
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aMove the width and length guides in the tray to the correct
positions for the size of the paper loaded.
bResend the print job.
Is the print still skewed?
Go to step 2. The problem is
solved.
Step 2
aCheck if you are printing on a paper that is supported by the
tray.
bResend the print job.
Is the print still skewed?
Contact customer
support.
The problem is
solved.
Streaked horizontal lines appear on prints
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aDepending on your operating system, specify the tray or feeder
from Printing Preferences or the Print dialog.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 2. The problem is
solved.
Step 2
From the control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Go to step 3. Change the paper
type and weight to
match the paper
loaded in the tray.
Troubleshooting 228
Action Yes No
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
aRemove, and then reinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
aClean the charger and the printhead lens.
bResend the print job.
Do streaked horizontal lines appear on prints?
Go to step 6. The problem is
solved.
Step 6
Replace the photoconductor unit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Contact customer
support.
The problem is
solved.
Streaked vertical lines appear on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
aDepending on your operating system, specify the paper type,
texture, and weight from Printing Preferences or from the Print
dialog.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 2. The problem is
solved.
Troubleshooting 229
Action Yes No
Step 2
From the control panel, set the paper texture, type, and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?
Go to step 3. Do one or more of
the following:
•Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
•Change the
paper loaded in
the tray to match
the paper
texture, type, and
weight specified
in the tray
settings.
Step 3
aLoad paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 4. The problem is
solved.
Step 4
aRemove, and then reinstall the photoconductor unit.
1Remove the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10
minutes. Extended exposure to light may cause print
quality problems.
2Install the photoconductor unit.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 5. The problem is
solved.
Step 5
aClean the charger and the printhead lens.
bResend the print job.
Do streaked vertical lines appear on prints?
Go to step 6. The problem is
solved.
Step 6
Replace the photoconductor unit, and then resend the print job.
Do streaked vertical lines appear on prints?
Contact customer
support.
The problem is
solved.
Troubleshooting 230
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Action Yes No
Step 1
aClean the charger and the printhead lens.
bResend the print job.
Did the toner fog or background shading disappear from the
prints?
Go to step 2. The problem is
solved.
Step 2
aReinstall the photoconductor unit.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
bResend the print job.
Did the toner fog or background shading disappear from the
prints?
The problem is
solved.
Go to step 3.
Step 3
Replace the photoconductor unit, and then resend the print job.
Did the toner fog or background shading disappear from the
prints?
The problem is
solved.
Contact customer
support.
Toner rubs o
Leading edge
Trailing edge
ABC
DEF
Troubleshooting 231
Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper
type, texture, and weight.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Go to step 2. Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Step 2
Resend the print job.
Does the toner still rub o?
Contact customer
support.
The problem is
solved.
Toner specks appear on prints
Action Yes No
Step 1
aClean the charger and the printhead lens.
bResend the print job.
Do toner specks appear on prints?
Go to step 2. The problem is
solved.
Step 2
Replace the photoconductor unit, and then resend the print job.
Do toner specks appear on prints?
Contact customer
support.
The problem is
solved.
Transparency print quality is poor
Action Yes No
Step 1
From the printer control panel, set the paper type in the Paper
menu to match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Go to step 2. Set the paper type to
Transparency.
Step 2
aCheck if you are using a recommended type of transparency.
bResend the print job.
Is the print quality still poor?
Contact customer
support.
The problem is
solved.
Troubleshooting 232
Uneven print density
Action Yes No
Step 1
aClean the charger and the printhead lens.
bResend the print job.
Is the print density uneven?
Go to step 2. The problem is
solved.
Step 2
Replace the photoconductor unit, and then resend the print job.
Is the print density uneven?
Contact customer
support.
The problem is
solved.
Vertical voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
aMake sure your software program is using a correct fill pattern.
bResend the print job.
Do vertical voids appear on prints?
Go to step 2. The problem is
solved.
Step 2
aFrom the control panel, set the paper type and weight in the
Paper menu to match the paper loaded in the tray.
bResend the print job.
Do vertical voids appear on prints?
Go to step 3. The problem is
solved.
Troubleshooting 233
Action Yes No
Step 3
Check if you are using a recommended type of paper.
aLoad the specified tray or feeder with a recommended type of
paper.
bResend the print job.
Do vertical voids appear on prints?
Go to step 4. The problem is
solved.
Step 4
aRemove the photoconductor unit, and then reinstall it.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
bResend the print job.
Do vertical voids appear on prints?
Go to step 5. The problem is
solved.
Step 5
aClean the charger and the printhead lens.
bResend the print job.
Do vertical voids appear on prints?
Go to step 6. The problem is
solved.
Step 6
Replace the photoconductor unit, and then resend the print job.
Do vertical voids appear on prints?
Contact customer
support.
The problem is
solved.
Troubleshooting 234
Solving home screen application problems
An application error has occurred
Action Yes No
Step 1
Check the system log for relevant details.
aOpen a Web browser, and then type the printer IP address in
the address field.
If you do not know the IP address of the printer, then you can:
•View the IP address on the printer home screen.
•Print a network setup page or the menu settings pages, and
then locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
bClick Settings > Apps > Apps Management > System tab >
Log.
cFrom the Filter menu, select an application status.
dFrom the Application menu, select an application, and then
click Submit.
Does an error message appear in the log?
Go to step 2. Contact customer
support.
Step 2
Resolve the error.
Is the application working now?
The problem is
solved.
Contact customer
support.
Embedded Web Server does not open
Action Yes No
Step 1
Make sure the printer IP address is correct.
View the printer IP address:
•From the printer home screen
•From the TCP/IP section in the Network/Ports menu
•By printing a network setup page or menu settings page,
and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 2. Type the correct
printer IP address in
the address field of
your Web browser.
Note: Depending on
the network
settings, you may
need to type
“https://” instead
of “http://” before
the printer IP
address to access
the Embedded Web
Server.
Troubleshooting 235
Action Yes No
Step 2
Check if the printer is turned on.
Is the printer turned on?
Go to step 3. Turn on the printer.
Step 3
Check if the network connection is working.
Is the network connection working?
Go to step 4. Contact your system
support person.
Step 4
Make sure the cable connections to the printer and print server are
secure.
For more information, see the setup documentation that came
with the printer.
Are the cable connections to the printer and print server secure?
Go to step 5. Tighten the cable
connection.
Step 5
Temporarily disable the Web proxy servers.
Note: Proxy servers may block or restrict you from accessing
certain Web sites including the Embedded Web Server.
Are the Web proxy servers disabled?
Go to step 6. Contact your system
support person.
Step 6
Access the Embedded Web Server again by typing the correct IP
address in the address field.
Did the Embedded Web Server open?
The problem is
solved.
Contact customer
support.
Contacting customer support
When you contact customer support, you will need to be able to describe the problem you are experiencing,
the message on the printer display, and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label at the
back of the printer. The serial number is also listed on the menu settings page.
Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at
http://support.lexmark.com, and then select one of the following:
Tech
Library
You can browse our library of manuals, support documentation, drivers, and other downloads to
help you solve common problems.
E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative
will respond and provide you with information to solve your problem.
Live chat You can chat directly with a service representative. They can work with you to solve your printer
problem or provide assistance through Assisted Service where the service representative can
remotely connect to your computer through the Internet to troubleshoot problems, install updates,
or complete other tasks to help you successfully use your Lexmark product.
Troubleshooting 236
Notices
Product information
Product name:
Lexmark MS911de
Machine type:
4021
Model(s):
230
Edition notice
July 2017
The following paragraph does not apply to any country where such provisions are inconsistent with local
law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in later editions. Improvements or changes in the
products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to
make these available in all countries in which it operates. Any reference to a product, program, or service is
not intended to state or imply that only that product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any existing intellectual property right may be
used instead. Evaluation and verification of operation in conjunction with other products, programs, or services,
except those expressly designated by the manufacturer, are the user’s responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
© 2014 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48
C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are
used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.
227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software
Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only
those rights as are granted to all other end users pursuant to the terms and conditions herein.
Notices 238
Trademarks
Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International,
Inc., registered in the United States and/or other countries.
Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s
designation of a set of printer commands (language) and functions included in its printer products. This printer
is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used
in various application programs, and that the printer emulates the functions corresponding to the commands.
The following terms are trademarks or registered trademarks of these companies:
Albertus The Monotype Corporation plc
Antique Olive Monsieur Marcel OLIVE
Apple-Chancery Apple Computer, Inc.
Arial The Monotype Corporation plc
CG Times Based on Times New Roman under license from The Monotype Corporation plc, is a
product of Agfa Corporation
Chicago Apple Computer, Inc.
Clarendon Linotype-Hell AG and/or its subsidiaries
Eurostile Nebiolo
Geneva Apple Computer, Inc.
GillSans The Monotype Corporation plc
Helvetica Linotype-Hell AG and/or its subsidiaries
Hoefler Jonathan Hoefler Type Foundry
ITC Avant Garde Gothic International Typeface Corporation
ITC Bookman International Typeface Corporation
ITC Mona Lisa International Typeface Corporation
ITC Zapf Chancery International Typeface Corporation
Joanna The Monotype Corporation plc
Marigold Arthur Baker
Monaco Apple Computer, Inc.
New York Apple Computer, Inc.
Oxford Arthur Baker
Palatino Linotype-Hell AG and/or its subsidiaries
Stempel Garamond Linotype-Hell AG and/or its subsidiaries
Tay Agfa Corporation
Times New Roman The Monotype Corporation plc
Univers Linotype-Hell AG and/or its subsidiaries
Notices 239
All other trademarks are the property of their respective owners.
AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Federal Communications Commission (FCC) compliance information
statement
This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
The FCC Class A limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own expense.
The manufacturer is not responsible for any radio or television interference caused by using other than
recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing
device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach
or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a
violation of FCC regulations.
Licensing notices
All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the
installation software CD.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO
9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing 54 (one-sided); 55 (two-sided)
Ready 28
Values are subject to change. See www.lexmark.com for current values.
Notices 240
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the
European Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your
local sales oce phone number.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of
lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in
concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in
Schedule II of the Rules.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local
authorities for disposal and recycling options.
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching
the metal frame of the printer.
Notices 241
ENERGY STAR
Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to
comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped
by Lexmark.
Temperature information
Ambient operating temperature 10 to 30°C (50 to 86°F)
Shipping temperature -10 to 40°C (14 to 104°F)
Storage temperature and relative humidity -10 to 40°C (14 to 104°F)
15 to 85% RH
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Chapter I, Subchapter J for
Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements
of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser
that is nominally a 15‑milliwatt gallium arsenide laser operating in the wavelength of 787–800 nanometers. The
laser system and printer are designed so there is never any human access to laser radiation above a Class I
level during normal operation, user maintenance, or prescribed service condition.
Laser advisory label
A laser notice label may be axed to this printer as shown:
Notices 242
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.
PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser.
Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření. Nevystavujte se působení laserového paprsku.
FARE - Usynlig laserstråling, når patroner ernes, og spærreanordningen er slået fra. Undgå at blive udsat for laserstrålen.
GEVAAR - Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser.
DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser.
VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista.
GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und oener Sicherheitssperre. Laserstrahl meiden.
ΚΙΝΔΥΝΟΣ - Έκλυση αόρατης ακτινοβολίας laser κατά την αφαίρεση των κασετών και την απασφάλιση της μανδάλωσης. Αποφεύγετε την έκθεση στην
ακτινοβολία laser.
VESZÉLY – Nem látható lézersugárzás fordulhat elő a patronok eltávolításakor és a zárószerkezet felbontásakor. Kerülje a lézersugárnak való kitettséget.
PERICOLO - Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco. Evitare l´esposizione al raggio laser.
FARE – Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill. Unngå eksponering for laserstrålen.
NIEBEZPIECZEŃSTWO - niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady. Należy unikać naświetlenia promieniem lasera.
ОПАСНО! Невидимое лазерное излучение при извлеченных картриджах и снятии блокировки. Избегайте воздействия лазерных лучей.
Pozor – Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke. Nevystavujte sa lúčom.
PELIGRO: Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado. Evite la exposición al haz de láser.
FARA – Osynlig laserstrålning när patroner tas ur och spärrmekanismen är upphävd. Undvik exponering för laserstrålen.
危险 - 当移除碳粉盒及互锁失效时会产生看不见的激光辐射，请避免暴露在激光光束下。
危險 - 移除碳粉匣與安全連續開關失效時會產生看不見的雷射輻射。請避免曝露在雷射光束下。
危険 - カートリッジが取り外され、内部ロックが無効になると、見えないレーザー光が放射されます。 このレーザー光に当たらないようにしてください。
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)
Printing The product is generating hard‑copy output from electronic inputs. 910 (one-sided); 830 (two-
sided)
Copy The product is generating hard‑copy output from hard‑copy original
documents.
N/A
Scan The product is scanning hard‑copy documents. N/A
Ready The product is waiting for a print job. 190
Sleep Mode The product is in a high‑level energy‑saving mode. 2.5
Hibernate The product is in a low‑level energy‑saving mode. 0.5
O The product is plugged into an electrical outlet, but the power switch is
turned o.
0
The power consumption levels listed in the previous table represent time-averaged measurements.
Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com for current values.
Notices 243
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by
lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged
after this product is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 20
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response
time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more
energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in
Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
•Using the Hibernate Timeout
•Using the Schedule Power modes
•Using the Sleep/Hibernate button
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified
between one hour and one month.
O mode
If this product has an o mode which still consumes a small amount of power, then to completely stop product
power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are
provided in power units of Watts, the power consumption should be multiplied by the time the product spends
in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's
energy usage.
Industry Canada compliance statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Standard ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe A est conforme aux exigences de la norme canadienne relative aux
équipements pouvant causer des interférences NMB-003.
Notices 244
Japanese VCCI notice
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2004/108/EC,
2006/95/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating
to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits,
and on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative.
This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950‑1.
Radio interference notice
Warning
This is a product that complies with the emission requirements of EN55022 Class A limits and immunity
requirements of EN55024. This product is not intended to be used in residential/domestic environments.
This is a Class A product. In a domestic environment, this product may cause radio interference, in which case
the user may be required to take adequate measures.
Regulatory notices for wireless products
This section contains the following regulatory information pertaining to wireless products that contain
transmitters, for example, but not limited to, wireless network cards or proximity card readers.
Modular component notice
This product may contain the following modular component(s):
Lexmark Regulatory Type/LEX-M01-005; FCC ID: IYLLEXM01005; Industry Canada IC: 2376A-M01005
Notices 245
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other
regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and
any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Industry Canada (Canada)
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and
maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio
interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically
radiated power (EIRP) is not more than that necessary for successful communication.
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away
from windows to provide maximum shielding.
Industrie Canada (Canada)
Selon la règlementation d'Industrie Canada, l'émetteur radio ne fonctionner qu'avec une antenne dont le type
et le gain maximal (ou inférieur) ont été approuvés par Industrie Canada. Pour réduire les interférences radio
potentielles auprès d'autres utilisateurs, le type d'antenne et son gain doivent être choisis de telle sorte que la
puissance isotrope rayonnée équivalente (PIRE) ne soit pas supérieure à ce qui est nécessaire pour assurer la
réussite de la communication.
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est
soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter
toutes les interférences, y compris les interférences pouvant entraîner un fonctionnement indésirable.
Pour éviter toute interférence radio au service sous licence, cet appareil est destiné à être utilisé à l'intérieur
et à l'écart des fenêtres afin d'assurer une protection maximale.
Notice to users in the European Union
Products bearing the CE mark are in conformity with the protection requirements of EC Council directives
2004/108/EC, 2006/95/EC, 1999/5/EC, and 2011/65/EU on the approximation and harmonization of the laws of
the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use
within certain voltage limits, radio equipment and telecommunications terminal equipment, and on the
restrictions of use of certain hazardous substances in electrical and electronic equipment.
Compliance is indicated by the CE marking.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
Notices 246
fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative.
This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950‑1.
Products equipped with 2.4GHz Wireless LAN option are in conformity with the protection requirements of EC
Council directives 2004/108/EC, 2006/95/EC, and 1999/5/EC on the approximation and harmonization of the
laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed
for use within certain voltage limits and on radio equipment and telecommunications terminal equipment.
Compliance is indicated by the CE marking.
Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY,
40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön
fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the
Directives is available upon request from the Authorized Representative.
This product may be used in the countries indicated in the table below.
AT BE BG CH CY CZ DE DK EE
EL ES FI FR HR HU IE IS IT
LI LT LU LV MT NL NO PL PT
RO SE SI SK TR UK
Česky Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se
základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.
Dansk Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav og øvrige
relevante krav i direktiv 1999/5/EF.
Deutsch Hiermit erklärt Lexmark International, Inc., dass sich das Gerät dieses Gerät in Übereinstimmung mit
den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie
1999/5/EG befindet.
Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ
ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.
English Hereby, Lexmark International, Inc., declares that this type of equipment is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.
Español Por medio de la presente, Lexmark International, Inc. declara que este producto cumple con los
requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva
1999/5/CE.
Eesti Käesolevaga kinnitab Lexmark International, Inc., et seade see toode vastab direktiivi 1999/5/EÜ
põhinõuetele ja nimetatud direktiivist tulenevatele muudele asjakohastele sätetele.
Suomi Lexmark International, Inc. vakuuttaa täten, että tämä tuote on direktiivin 1999/5/EY oleellisten
vaatimusten ja muiden sitä koskevien direktiivin ehtojen mukainen.
Notices 247
Français Par la présente, Lexmark International, Inc. déclare que l'appareil ce produit est conforme aux
exigences fondamentales et autres dispositions pertinentes de la directive 1999/5/CE.
Magyar Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ
követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.
Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar
kröfur, sem gerðar eru í tilskipun 1999/5/EC.
Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti
essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Latviski Ar šo Lexmark International, Inc. deklarē, ka šis izstrādājums atbilst Direktīvas 1999/5/EK būtiskajām
prasībām un citiem ar to saistītajiem noteikumiem.
Lietuvių Šiuo Lexmark International, Inc. deklaruoja, kad šis produktas atitinka esminius reikalavimus ir kitas
1999/5/EB direktyvos nuostatas.
Malti Bil-preżenti, Lexmark International, Inc., jiddikjara li dan il-prodott huwa konformi mal-ħtiġijiet
essenzjali u ma dispożizzjonijiet oħrajn relevanti li jinsabu fid-Direttiva 1999/5/KE.
Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenstemming is met de
essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Norsk Lexmark International, Inc. erklærer herved at dette produktet er i samsvar med de grunnleggende
krav og øvrige relevante krav i direktiv 1999/5/EF.
Polski Niniejszym Lexmark International, Inc. oświadcza, że niniejszy produkt jest zgodny z zasadniczymi
wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.
Português A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais
e outras disposições da Diretiva 1999/5/CE.
Slovensky Lexmark International, Inc. týmto vyhlasuje, že tento produkt spĺňa základné požiadavky a všetky
príslušné ustanovenia smernice 1999/5/ES.
Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi
relevantnimi določili direktive 1999/5/ES.
Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de
väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the
country-specific warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale,
from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.”
Notices 248
Limited warranty
Lexmark warrants that this product:
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
—Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for
repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the
product for which it was intended. To obtain warranty service, you may be required to present the feature or
option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to
that user for the remainder of the warranty period. You should transfer proof of original purchase and this
statement to that user.
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12
months later provided that the warranty period for any supplies and for any maintenance items included with
the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser
Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is
available are substantially consumed when the printer displays a “Life Warning” or “Scheduled Maintenance”
message for such item.
To obtain warranty service you may be required to present proof of original purchase. You may be required to
deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark
designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the
Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of
the Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a
repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal
obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the firmware in your printer to the
latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized
products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized
use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable
storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area
contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer
covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Notices 249
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of
prints produced by any product.
Warranty service does not include repair of failures caused by:
—Modification or unauthorized attachments
—Accidents, misuse, abuse or use inconsistent with Lexmark user’s guides, manuals, instructions or guidance
—Unsuitable physical or operating environment
—Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
—Operation of a product beyond the limit of its duty cycle
—Use of printing media outside of Lexmark specifications
—Refurbishment, repair, refilling or remanufacture by a third party of products, supplies or parts
—Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS
OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS
OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW
ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL
APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT
TO CHANGE AT ANY TIME WITHOUT NOTICE.
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance
or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover
actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the
product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or
damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL
LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER
ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the
possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's
and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers
are intended beneficiaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or
limitation of incidental or consequential damages, so the limitations or exclusions contained above may not
apply to you.
This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Notices 250
Patent acknowledgment
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher
Suites for Transport Layer Security (TLS) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Elliptic Curve Cipher Suites with
SHA-256/382 and AES Galois Counter Mode (GCM) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Suite B Profile for Transport Layer Security
(TLS) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Addition of the Camellia Cipher Suites to
Transport Layer Security (TLS) implemented in the product or service.
The use of certain patents in this product or service is subject to the reasonable, non-discriminatory terms in
the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for AES-CCM ECC Cipher Suites
for TLS implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic
Curve Digital Signature Algorithm (ECDSA) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec
implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual
Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version
1 (IKEv1) implemented in the product or service.
Notices 251
Index
Numerics
300K maintenance kit
ordering 136
Symbols
[x] maintenance kit very low
[80.xy] 193
[x]‑page jam, clear manual feeder.
[200.xx] 163
[x]‑page jam, detach the
3000‑sheet tray and open door
F. [24y.xx] 171
[x]‑page jam, open door C and
clear all jammed media.
[2yy.xx] 164
[x]‑page jam, open door D and
clear all jammed media.
[24y.xx] 168
[x]‑page jam, open door H and
rotate knob H6 clockwise. Leave
paper in bin. [426.xx–428.xx] 181
[x]‑page jam, open doors G, H,
and J and clear jammed paper.
Leave paper in bin. [400–
402] 173
[x]‑page jam, press latch to
access area G and clear jammed
staples. Leave paper in bin.
[402.93] 179
[x]‑page jam, press latch to
access area G. Leave paper in
bin. [40y.xx] 177
[x]‑page jam, slide the
3000‑sheet tray and open door
C. [2yy.xx] 166
[x]‑page jam, slide the
3000‑sheet tray and open door
D. [24y.xx] 169
A
accessing the controller
board 21
accessing the Embedded Web
Server 17
Active NIC menu 81
adding hardware options
print driver 40
adding internal options
print driver 40
adjusting printer display
brightness 125
adjusting Sleep mode 125
adjusting toner darkness 64
AppleTalk menu 86
attaching cables 39
available internal options 21
avoiding jams 58
avoiding paper jams 161
B
Background and Idle Screen
using 18
Bin Setup menu 79
buttons, control panel 13
buttons, touch screen
using 15
C
cables
Ethernet 39
USB 39
canceling a print job
from the computer 69
from the printer control
panel 69
cannot open Embedded Web
Server 235
card stock
tips 53
Cartridge low [88.xy] 187
Cartridge nearly low [88.xy] 187
Cartridge very low [88.xy] 187
Change [paper source] to
[custom string] load
[orientation] 187
Change [paper source] to
[custom type name] load
[orientation] 187
Change [paper source] to [paper
size] load [orientation] 187
Change [paper source] to [paper
type] [paper size] load
[orientation] 188
changing port settings
internal solutions port 44
charger
cleaning 130
checking an unresponsive
printer 200
checking status of parts and
supplies 134
checking the status of parts and
supplies 134
checking the virtual display
using the Embedded Web
Server 159
checking virtual display
using the Embedded Web
Server 159
cleaning
exterior of the printer 130
cleaning the charger 130
cleaning the printer 130
cleaning the printhead lens 130
Close door [x] 188
Complex page, some data may
not have printed [39] 188
confidential data
information on securing 129
confidential jobs
modifying print settings 68
confidential print jobs 67
Confidential Print menu 96
Configuration change, some held
jobs were not restored [57] 188
configuration information
wireless network 41
Configure MP menu 74
configuring
multiple printers 159
configuring port settings 44
configuring supply
notifications 160
connecting the printer to an
outlet 9
connecting to a wireless network
using PIN (Personal
Identification Number)
method 42
using Push Button Configuration
method 42
using the Embedded Web
Server 43
Index 252
using wireless setup wizard 42
conservation settings
brightness, adjusting 125
conserving supplies 123
Eco‑Mode 124
Hibernate mode 124
Sleep Mode 125
conserving supplies 123
contacting customer
support 236
control panel
factory defaults, restoring 160
parts 13
using 13
control panel, printer
indicator light 13
Sleep button light 13
controller board
accessing 21
Custom Bin Names menu 78
Custom Names menu 78
custom paper type name
assigning 52
creating 51
Custom Types menu 78
customer support
contacting 236
D
Default Source menu 71
Defective flash detected [51] 188
device and network settings
information
erasing 128
directory list
printing 68
Disk full [62] 189
Disk must be formatted for use in
this device 189
display troubleshooting
printer display is blank 202
display, control panel 13
display, printer control panel
adjusting brightness 125
disposing of printer hard disk 127
documents, printing
from a computer 64
door C
paper jams, clearing 164, 166
door D
paper jams, clearing 168, 169
E
Eco‑Mode setting 124
Eco‑Settings
about 19
Edit Security Setups menu 94
embedded solutions information
erasing 128
Embedded Web Server
accessing 17
adjusting brightness 125
checking the status of parts 134
checking the status of
supplies 134
copying settings to other
printers 159
modifying confidential print
settings 68
problem accessing 235
Embedded Web Server—
Security: Administrator’s Guide
where to find 129
emission
notices 240, 244, 245, 246
Empty the hole punch box 189
emptying the hole punch box 133
encrypting the printer hard
disk 129
envelopes
tips on using 53
environmental settings
conserving supplies 123
Eco‑Mode 124
Hibernate mode 124
printer display brightness,
adjusting 125
Sleep Mode 125
Erase Temporary Data Files
menu 96
erasing hard disk memory 128
erasing non‑volatile memory 128
erasing volatile memory 128
Error reading USB drive. Remove
USB. 189
Error reading USB hub. Remove
hub. 189
Ethernet network
preparing to set up for Ethernet
printing 40
Ethernet port 39
Ethernet setup
preparing for an 40
exhaust filter
replacing 148
exporting a configuration
using the Embedded Web
Server 20
exterior of the printer
cleaning 130
F
factory defaults
restoring 160
FCC notices 240, 246
feet
stabilizing 34
finding more information about
the printer 8
finding printer IP address 17
finding the IP address of the
computer 17
finisher
supported paper sizes 61
supported paper types 61
supported paper weights 61
Finishing menu 111
firmware card 21
flash drive
printing from 65
flash drives
supported file types 66
font sample list
printing 68
Forms and Favorites
setting up 18
G
General Settings menu 99
green settings
Eco‑Mode 124
Hibernate mode 124
H
hardware options, adding
print driver 40
held jobs 67
printing from a Macintosh
computer 67
printing from Windows 67
held print jobs
printing from a Macintosh
computer 67
printing from Windows 67
Index 253
Help menu 121
Hibernate mode
using 124
hiding icons on the home
screen 18
hole punch box
emptying 133
Home button 13
home screen
buttons, understanding 14
hiding icons 18
showing icons 18
home screen buttons
understanding 14
HTML menu 120
I
icons on the home screen
hiding 18
showing 18
Image menu 121
importing a configuration
using the Embedded Web
Server 20
Incorrect paper size, open [paper
source] [34] 189
indicator light 13
individual settings information
erasing 128
Insert hole punch box 190
Insert Tray [x] 190
installing a memory card 24
installing an optional card 25
installing hardware options
order of installation 33
installing printer 40
installing printer hard disk 28
installing the optional trays 34
Insucient memory for Flash
Memory Defragment operation
[37] 190
Insucient memory to collate job
[37] 190
Insucient memory to support
Resource Save feature [35] 190
Insucient memory, some Held
Jobs were deleted [37] 190
Insucient memory, some held
jobs will not be restored [37] 190
Insucient space between paper
stacks in Tray 3 191
internal options 21
internal options, adding
print driver 40
internal print server
troubleshooting 203
Internal Solutions Port
troubleshooting 204
Internal Solutions Port (ISP)
installing 26
IP address of computer
finding 17
IP address, printer
finding 17
IPv6 menu 85
J
jams
avoiding 161
locating jam areas 162
locations 162
numbers 162
jams, clearing
in 3000‑sheet tray 171
in door C 171
in door F 171
in multipurpose feeder 163
Job Accounting menu 114
K
keypad 13
L
labels, paper
tips 54
letterhead
loading, multipurpose
feeder 54
loading, trays 54
linking trays 51, 52
Load [paper source] with [custom
string] [paper orientation] 191
Load [paper source] with [custom
type name] [paper
orientation] 191
Load [paper source] with [paper
size] [paper orientation] 191
Load [paper source] with [paper
type] [paper size] [paper
orientation] 191
Load Multipurpose Feeder with
[custom string] [paper
orientation] 191
Load Multipurpose Feeder with
[custom type name] [paper
orientation] 192
Load Multipurpose Feeder with
[paper size] [paper
orientation] 192
Load Multipurpose Feeder with
[paper type] [paper size] [paper
orientation] 192
Load staples 192
Load staples [G11, G12] 193
loading letterhead
paper orientation 54
loading the multipurpose
feeder 48
loading trays 46
lock, security 127
M
maintenance counter,
resetting 157
memory
types installed on printer 127
memory card 21
installing 24
Memory full [38] 193
menu settings
loading on multiple printers 159
menu settings page
printing 45
menus
Active NIC 81
AppleTalk 86
Bin Setup 79
Confidential Print 96
Configure MP 74
Custom Bin Names 78
Custom Names 78
Custom Types 78
Default Source 71
Edit Security Setups 94
Erase Temporary Data Files 96
Finishing 111
General Settings 99
Help 121
HTML 120
Image 121
IPv6 85
Job Accounting 114
list of 70
Miscellaneous 95
Network [x] 82
Index 254
Network Card 83
Network Reports 83
Paper Loading 76
Paper Size/Type 71
Paper Texture 75
Parallel [x] 88
PCL Emul 117
PDF 116
PostScript 117
Print Settings 107
Quality 113
Reports 80
Security Audit Log 97
Serial [x] 91
Set Date and Time 97
Setup 109
SMTP Setup 93
Standard Network 82
Standard USB 87
Substitute Size 75
TCP/IP 84
Universal Setup 78
Utilities 115
Wireless 85
XPS 116
Miscellaneous menu 95
mobile device
printing from 67
moving the printer 9, 158
multipurpose feeder
loading 48
N
Network [x] menu 82
Network [x] software error
[54] 193
Network Card menu 83
Network Reports menu 83
network setup page
printing 45
noise emission levels 240
non‑volatile memory 127
erasing 128
Not enough free space in flash
memory for resources [52] 193
notices 239, 240, 241, 242, 243,
244, 245, 246, 247
number of remaining pages
estimate 134
O
Open door H and remove paper
from beneath area H10 194
optional 2 x 500‑sheet tray
installing 34
optional 2500‑sheet tray
installing 34
optional card
installing 25
optional trays
installing 34
options
firmware cards 21
Internal Solutions Port (ISP) 26
memory card 21, 24
printer hard disk, installing 28
printer hard disk, removing 32
ordering
300K maintenance kit 136
photoconductor unit 135
staple cartridges 136
ordering supplies
toner cartridge 135
waste toner bottle 135
ozone filter
replacing 148
P
paper
characteristics 55
letterhead 56
preprinted forms 56
recycled 56
selecting 56
storing 55, 58
unacceptable 56
using recycled 123
Paper changes needed 194
paper characteristics 55
paper feed troubleshooting
message remains after jam is
cleared 207
paper jams
avoiding 161
paper jams, clearing
door C 164, 166
door D 168, 169
in 3000‑sheet tray 171
in door C 171
in door F 171
in multipurpose feeder 163
Paper Loading menu 76
paper size
setting 46
Paper Size/Type menu 71
paper sizes
supported 58
Paper Texture menu 75
paper type
setting 46
paper types
supported by printer 60
paper weights
supported by printer 60
Parallel [x] menu 88
Parallel port [x] disabled [56] 194
parts
checking status 134
checking, from printer control
panel 134
checking, using the Embedded
Web Server 134
storing 136
using genuine Lexmark 135
parts, ordering
300K maintenance kit 136
PCL Emul menu 117
PDF menu 116
Personal Identification Number
method
using 42
Photoconductor low [84.xy] 194
photoconductor unit
ordering 135
replacing 137
Photoconductor very low
[84.xy] 194
port settings
configuring 44
PostScript menu 117
power cord socket 39
preparing to set up the printer on
an Ethernet network 40
print driver
hardware options, adding 40
print irregularities 220
print job
canceling from the
computer 69
print quality
replacing a photoconductor
unit 137
Index 255
print quality troubleshooting
blank pages 224
characters have jagged
edges 215
clipped pages or images 215
gray background on prints 217
horizontal voids appear on
prints 217
print irregularities 220
print is too dark 221
print is too light 223
printer is printing solid black
pages 225
repeating defects appear on
prints 226
shadow images appear on
prints 227
skewed print 228
streaked horizontal lines appear
on prints 228
streaked vertical lines 229
toner fog or background
shading appears on prints 231
toner rubs o 231
toner specks appear on
prints 232
transparency print quality is
poor 232
uneven print density 233
white streaks 233
print quality, troubleshooting
cleaning the charger 130
cleaning the printhead lens 130
Print Settings menu 107
print troubleshooting
envelope seals when
printing 209
error reading flash drive 209
held jobs do not print 208
incorrect characters print 210
incorrect margins on prints 218
jammed pages are not
reprinted 206
job prints from wrong tray 210
job prints on wrong paper 210
jobs do not print 213
Large jobs do not collate 211
multiple‑language PDF files do
not print 211
paper curl 219
paper frequently jams 206
print job takes longer than
expected 212
tray linking does not work 214
unexpected page breaks
occur 214
printer 40
basic model 10
connecting to an outlet 9
fully configured 10
minimum clearances 9
moving 9, 158
selecting a location 9
shipping 158
printer configurations 10
printer control panel
adjusting brightness 125
indicator light 13
Sleep button light 13
Printer had to restart. Last job
may be incomplete. 194
printer hard disk
disposing of 127
encrypting 129
installing 28
removing 32
printer hard disk encryption 129
printer hard disk memory
erasing 128
printer information
where to find 8
printer IP address
finding 17
printer is printing blank
pages 224
printer messages
[x] maintenance kit very low
[80.xy] 193
[x]‑page jam, clear manual
feeder. [200.xx] 163
[x]‑page jam, detach the
3000‑sheet tray and open
door F. [24y.xx] 171
[x]‑page jam, open door C and
clear all jammed media.
[2yy.xx] 164
[x]‑page jam, open door D and
clear all jammed media.
[24y.xx] 168
[x]‑page jam, open door H and
rotate knob H6 clockwise.
Leave paper in bin. [426.xx–
428.xx] 181
[x]‑page jam, open doors G, H,
and J and clear jammed paper.
Leave paper in bin. [400–
402] 173
[x]‑page jam, press latch to
access area G and clear
jammed staples. Leave paper
in bin. [402.93] 179
[x]‑page jam, press latch to
access area G. Leave paper in
bin. [40y.xx] 177
[x]‑page jam, slide the
3000‑sheet tray and open
door C. [2yy.xx] 166
[x]‑page jam, slide the
3000‑sheet tray and open
door D. [24y.xx] 169
Cartridge low [88.xy] 187
Cartridge nearly low [88.xy] 187
Cartridge very low [88.xy] 187
Change [paper source] to
[custom string] load
[orientation] 187
Change [paper source] to
[custom type name] load
[orientation] 187
Change [paper source] to
[paper size] load
[orientation] 187
Change [paper source] to
[paper type] [paper size] load
[orientation] 188
Close door [x] 188
Complex page, some data may
not have printed [39] 188
Configuration change, some
held jobs were not restored
[57] 188
Defective flash detected
[51] 188
Disk full [62] 189
Disk must be formatted for use
in this device 189
Disk near full. Securely clearing
disk space. 189
Empty the hole punch box 189
Error reading USB drive.
Remove USB. 189
Error reading USB hub. Remove
hub. 189
Incorrect paper size, open
[paper source] [34] 189
Index 256
Insert hole punch box 190
Insert Tray [x] 190
Insucient memory for Flash
Memory Defragment operation
[37] 190
Insucient memory to collate
job [37] 190
Insucient memory to support
Resource Save feature
[35] 190
Insucient memory, some Held
Jobs were deleted [37] 190
Insucient memory, some held
jobs will not be restored
[37] 190
Insucient space between
paper stacks in Tray 3 191
Load [paper source] with
[custom string] [paper
orientation] 191
Load [paper source] with
[custom type name [paper
orientation] 191
Load [paper source] with [paper
size] [paper orientation] 191
Load [paper source] with [paper
type] [paper size] [paper
orientation] 191
Load Multipurpose Feeder with
[custom string] [paper
orientation] 191
Load Multipurpose Feeder with
[custom type name] [paper
orientation] 192
Load Multipurpose Feeder with
[paper size] [paper
orientation] 192
Load Multipurpose Feeder with
[paper type] [paper size] [paper
orientation] 192
Load staples 192
Load staples [G11, G12] 193
Memory full [38] 193
Network [x] software error
[54] 193
Not enough free space in flash
memory for resources [52] 193
Open door H and remove paper
from beneath area H10 194
Paper changes needed 194
Parallel port [x] disabled
[56] 194
Photoconductor low [84.xy] 194
Photoconductor very low
[84.xy] 194
Printer had to restart. Last job
may be incomplete. 194
Reinstall missing or
unresponsive cartridge
[31.xy] 194
Reinstall missing or
unresponsive photoconductor
[31.xy] 195
Remove defective disk [61] 195
Remove packaging material,
[area name] 195
Remove packaging material,
open door C, remove metal
clips 195
Remove paper from [linked set
bin name] 195
Remove paper from all bins 195
Remove paper from bin [x] 195
Remove paper from standard
output bin 195
Replace [x] maintenance kit, 0
estimated pages remain
[80.xy] 196
Replace cartridge, 0 estimated
pages remain [88.xy] 196
Replace cartridge, printer region
mismatch [42.xy] 196
Replace missing cartridge
[31.xy] 197
Replace missing
photoconductor [31.xy] 196
Replace missing waste toner
bottle [82.xy] 196
Replace paper pick rollers in
[paper source], use parts and
instructions in tray 1 or tray 2
compartment [80] 197
Replace photoconductor, 0
pages remain [84.xy] 197
Replace unsupported cartridge
[32.xy] 197
Replace unsupported
photoconductor [32.xy] 197
Replace waste toner bottle
[82.xy] 197
Restore held jobs? 197
Serial port [x] disabled [56] 198
SMTP server not set up. Contact
system administrator. 198
Some held jobs were not
restored 198
Standard network software
error [54] 198
Standard USB port disabled
[56] 198
Supply needed to complete
job 198
The device is operating in safe
mode. Some print options may
be disabled or provide
unexpected results. 199
Too many flash options installed
[58] 199
Too many trays attached
[58] 199
Tray [x] paper size
unsupported 199
Unformatted flash detected
[53] 199
Unsupported disk 199
Unsupported option in slot [x]
[55] 200
Unsupported USB hub, please
remove 189
Waste toner bottle nearly full
[82.xy] 200
Weblink server not set up.
Contact system
administrator. 200
printer options troubleshooting
internal option is not
detected 202
internal print server 203
Internal Solutions Port 204
tray problems 204
USB/parallel interface card 205
printer problems, solving
basic 200
printer security
information on 129
printhead lens
cleaning 130
printing
canceling, from the printer
control panel 69
directory list 68
font sample list 68
forms 64
from a computer 64
from a mobile device 67
from flash drive 65
Index 257
menu settings page 45
network setup page 45
printing a directory list 68
printing a font sample list 68
printing a menu settings page 45
printing a network setup
page 45
printing forms 64
printing from a flash drive 65
printing from a mobile device 67
printing held jobs
from a Macintosh computer 67
from Windows 67
publications
where to find 8
Push Button Configuration
method
using 42
Q
Quality menu 113
R
recycled paper
using 56, 123
recycling
Lexmark packaging 126
Lexmark products 125
toner cartridges 126
Reinstall missing or unresponsive
cartridge [31.xy] 194
Reinstall missing or unresponsive
photoconductor [31.xy] 195
Remote Operator Panel
setting up 20
Remove defective disk [61] 195
Remove packaging material,
[area name] 195
Remove packaging material,
open door C, remove metal
clips 195
Remove paper from [linked set
bin name] 195
Remove paper from all bins 195
Remove paper from bin [x] 195
Remove paper from standard
output bin 195
removing printer hard disk 32
repeat print jobs 67
printing from a Macintosh
computer 67
printing from Windows 67
repeating defects appear on
prints 226
Replace [x] maintenance kit, 0
estimated pages remain
[80.xy] 196
Replace cartridge, 0 estimated
pages remain [88.xy] 196
Replace cartridge, printer region
mismatch [42.xy] 196
Replace missing cartridge
[31.xy] 197
Replace missing photoconductor
[31.xy] 196
Replace missing waste toner
bottle [82.xy] 196
Replace paper pick rollers in
[paper source], use parts and
instructions in tray 1 or tray 2
compartment [80] 197
Replace photoconductor, 0
pages remain [84.xy] 197
Replace unsupported cartridge
[32.xy] 197
Replace unsupported
photoconductor [32.xy] 197
Replace waste toner bottle
[82.xy] 197
replacing parts
pick, feed, separator rollers 150
transfer module 153
transfer roller 156
replacing supplies
staple cartridge in booklet
finisher 141
staple cartridge in staple
finisher 139
staple cartridge in staple, hole
punch finisher 143
toner cartridge 144
waste toner bottle 146
replacing the exhaust filter 148
replacing the ozone filter 148
replacing the pick, feed, and
separator rollers 150
replacing the staple cartridge in
the booklet finisher 141
replacing the staple cartridge in
the staple finisher 139
replacing the staple cartridge in
the staple, hole punch
finisher 143
replacing the toner cartridge 144
replacing the transfer
module 153
replacing the transfer roller 156
replacing the waste toner
bottle 146
reports
viewing 159
Reports menu 80
reserve print jobs
printing from a Macintosh
computer 67
printing from Windows 67
resetting the maintenance
counter 157
Restore held jobs? 197
restoring factory default
settings 160
rollers
replacing 150
S
safety information 6, 7
security
modifying confidential print
settings 68
Security Audit Log menu 97
security lock 127
security settings information
erasing 128
security Web page
printer security information 129
selecting a location for the
printer 9
selecting paper 56
Serial [x] menu 91
Serial port [x] disabled [56] 198
serial printing
setting up 44
Set Date and Time menu 97
setting
paper size 46
paper type 46
TCP/IP address 84
setting the Universal paper
size 46
setting up serial printing 44
Setup menu 109
shipping the printer 158
showing icons on the home
screen 18
Sleep button 13
Index 258
Sleep Mode
adjusting 125
SMTP server not set up. Contact
system administrator. 198
SMTP Setup menu 93
Some held jobs were not
restored 198
stabilizing feet 34
Standard Network menu 82
Standard network software error
54] 198
Standard USB menu 87
Standard USB port disabled
[56] 198
staple cartridge in booklet
finisher
replacing 141
staple cartridge in staple finisher
replacing 139
staple cartridge in staple, hole
punch finisher
replacing 143
staple cartridges
ordering 136
statement of volatility 127
status of parts
checking 134
status of supplies
checking 134
Stop or Cancel button 13
storing
paper 58
parts 136
supplies 136
storing print jobs 67
streaked horizontal lines appear
on prints 228
streaked vertical lines appear on
prints 229
streaks appear 233
Substitute Size menu 75
supplies
checking status 134
checking, from printer control
panel 134
checking, using the Embedded
Web Server 134
conserving 123
storing 136
using genuine Lexmark 135
using recycled paper 123
supplies, ordering
photoconductor unit 135
staple cartridges 136
toner cartridge 135
waste toner bottle 135
Supply needed to complete
job 198
supply notifications
configuring 160
supported flash drives 66
supported paper sizes 58
finisher 61
supported paper types
finisher 61
printer 60
supported paper weights
finisher 61
printer 60
T
TCP/IP menu 84
The device is operating in safe
mode. Some print options may
be disabled or provide
unexpected results. 199
tips
card stock 53
labels, paper 54
on using envelopes 53
transparencies 55
tips on using envelopes 53
tips on using letterhead 54
toner cartridge
ordering 135
replacing 144
toner cartridges
recycling 126
toner darkness
adjusting 64
Too m any flash options installed
[58] 199
Too many trays attached [58] 199
touch screen
buttons, using 15
transfer module
replacing 153
transfer roller
replacing 156
transparencies
tips 55
Tray [x] paper size
unsupported 199
trays
linking 51, 52
loading 46
unlinking 51, 52
troubleshooting
an application error has
occurred 235
cannot open Embedded Web
Server 235
checking an unresponsive
printer 200
contacting customer
support 236
solving basic printer
problems 200
troubleshooting, display
printer display is blank 202
troubleshooting, paper feed
message remains after jam is
cleared 207
troubleshooting, print
envelope seals when
printing 209
error reading flash drive 209
held jobs do not print 208
incorrect characters print 210
incorrect margins on prints 218
jammed pages are not
reprinted 206
job prints from wrong tray 210
job prints on wrong paper 210
jobs do not print 213
Large jobs do not collate 211
multiple‑language PDF files do
not print 211
paper curl 219
paper frequently jams 206
print job takes longer than
expected 212
tray linking does not work 214
unexpected page breaks
occur 214
troubleshooting, print quality
blank pages 224
characters have jagged
edges 215
clipped pages or images 215
gray background on prints 217
horizontal voids appear on
prints 217
print irregularities 220
print is too dark 221
Index 259
print is too light 223
printer is printing solid black
pages 225
repeating defects appear on
prints 226
shadow images appear on
prints 227
skewed print 228
streaked horizontal lines appear
on prints 228
streaked vertical lines 229
toner fog or background
shading appears on prints 231
toner rubs o 231
toner specks appear on
prints 232
transparency print quality is
poor 232
uneven print density 233
white streaks on a page 233
troubleshooting, printer options
internal option is not
detected 202
internal print server 203
Internal Solutions Port 204
tray problems 204
USB/parallel interface card 205
U
understanding the home
screen 14
uneven print density 233
Unformatted flash detected
[53] 199
Universal paper size
setting 46
Universal Setup menu 78
unlinking trays 51, 52
Unsupported option in slot [x]
[55] 200
Unsupported USB hub, please
remove 189
USB port 39
USB/parallel interface card
troubleshooting 205
using Forms and Favorites 64
using Hibernate mode 124
using recycled paper 123
using the control panel 13
using the touch‑screen
buttons 15
Utilities menu 115
V
verify print jobs 67
printing from a Macintosh
computer 67
printing from Windows 67
vertical voids appear 233
viewing
reports 159
virtual display
checking, using Embedded Web
Server 159
voids appear 233
volatile memory 127
erasing 128
volatility
statement of 127
W
waste toner bottle
ordering 135
replacing 146
Waste toner bottle nearly full
[82.xy] 200
Weblink server not set up.
Contact system
administrator. 200
Wireless menu 85
wireless network
configuration information 41
wireless network setup
using the Embedded Web
Server 43
wireless setup wizard
using 42
X
XPS menu 116
Index 260