MSI 20EX 7M-035EU User Manual

G52-AAC11X1

Pro 20EX Series

All-in-One (AIO) PC

MS-AAC1 System

Preface

iiiii

Contents

Copyright Notice ��iii

Trademarks ��iii

Revision ��iii

Upgrade and Warranty ��iv

Acquisition of Replaceable Parts ��iv

Technical Support ��iv

Green Product Features ��iv

Environmental Policy �� v

Chemical Substances Information �� v

Battery Information �� v

Safety Instructions ��vi

CE Conformity �� viii

FCC-B Radio Frequency Interference Statement �� viii

WEEE Statement �� viii

RoHS Statement ��ix

1. Overview ............................................................ 1-1

Packing Contents �� 1-2

System Overview �� 1-3

Component Replacement & Upgrade �� 1-10

2. Getting Started ................................................... 2-1

Safety & Comfort Tips �� 2-2

Hardware Setup �� 2-3

3. System Operations ............................................. 3-1

On-Screen Display (OSD) �� 3-2

Power Management �� 3-5

Network Connection (Windows 10) �� 3-7

System Recovery (Windows 10) �� 3-10

A. Troubleshooting .................................................A-1

Preface

iiiii

Copyright Notice

The material in this document is the intellectual property of MICRO-STAR

INTERNATIONAL� We take every care in the preparation of this document, but no

guarantee is given as to the correctness of its contents� Our products are under continual

improvement and we reserve the right to make changes without notice�

Trademarks

All trademarks are the properties of their respective owners�

Revision

Revision Date

V1�0 2017/ 03

Preface

viv

Upgrade and Warranty

Please note that certain components preinstalled in the product may be upgradable

or replaceable by user’s request� For any further information about the product users

purchased, please contact the local dealer� Do not attempt to upgrade or replace any

component of the product if you are not an authorized dealer or service center, since it

may cause the warranty void� It is strongly recommended that you contact the authorized

dealer or service center for any upgrade or replace service�

Acquisition of Replaceable Parts

Please be noticed that the acquisition of replaceable parts (or compatible ones) of

the product users purchased in certain countries or territories may be ful󰘰lled by the

manufacturer within 5 years at most since the product has been discontinued, depending

on the o󰘲cial regulations declared at the time. Please contact the manufacturer via

http://www�msi�com/support/ for the detailed information about the acquisition of spare

parts�

Technical Support

If a problem arises with your system and no solution can be obtained from the user’s

manual, please contact your place of purchase or local distributor� Alternatively, please

try the following help resources for further guidance� Visit the MSI website for technical

guide, BIOS updates, driver updates and other information via http://www�msi�com/

support/

Green Product Features

◙Reduced energy consumption during use and stand-by

◙Limited use of substances harmful to the environment and health

◙Easily dismantled and recycled

◙Reduced use of natural resources by encouraging recycling

◙Extended product lifetime through easy upgrades

◙Reduced solid waste production through take-back policy

Preface

viv

Environmental Policy

◙The product has been designed to enable proper reuse of parts

and recycling and should not be thrown away at its end of life�

◙Users should contact the local authorized point of collection for

recycling and disposing of their end-of-life products�

◙Visit the MSI website and locate a nearby distributor for further recycling

information�

◙Users may also reach us at gpcontdev@msi�com for information regarding

proper Disposal, Take-back, Recycling, and Disassembly of MSI products�

Chemical Substances Information

In compliance with chemical substances regulations, such as the EU REACH Regulation

(Regulation EC No� 1907/2006 of the European Parliament and the Council), MSI

provides the information of chemical substances in products at:

http://www�msi�com/html/popup/csr/evmtprtt_pcm�html

Battery Information

European Union:

Batteries, battery packs, and accumulators should not be

disposed of as unsorted household waste� Please use the

public collection system to return, recycle, or treat them in

compliance with the local regulations�

Taiwan:

For better environmental protection, waste batteries should

be collected separately for recycling or special disposal�

California, USA:

The button cell battery may contain perchlorate material and requires special

handling when recycled or disposed of in California�

For further information please visit:

http://www�dtsc�ca�gov/hazardouswaste/perchlorate/

Danger of explosion if battery is incorrectly replaced� Replace only with the

same or equivalent type recommended by the manufacturer�

Preface

viivi

Safety Instructions

◙Read the safety instructions carefully and thoroughly�

◙All cautions and warnings on the equipment or user’s manual should be

noted�

Keep the User’s Guide that comes with the package for future reference�

Keep this equipment away from humidity and high temperature�

Lay this equipment on a reliable 󰘱at surface before setting it up.

◙Make sure that the power voltage is within its safety range and has been

adjusted properly to the value of 100~240V before connecting the equipment

to the power outlet� Do not disable the protective earth pin from the plug�

The equipment must be connected to an earthed mains socket-outlet�

◙Always unplug the AC power cord before installing any add-on card or

module to the equipment�

◙Always disconnect the AC power cord or switch the wall socket o󰘯 if the

equipment would be left unused for a certain time to achieve zero energy

consumption�

◙Power Supply:

Option 1: 150 Watt AC/ DC adapter with active PFC

Input: 100-240V, 2�0A, 50-60Hz

Output: 19�5V 7�7A

Option 2: 120 Watt AC/ DC adapter with active PFC

Input: 100-240V, 2�0A, 50-60Hz

Output: 19V 6�32A

The ventilator on the enclosure is used for air convection and to prevent the

equipment from overheating� Do not cover the ventilator�

Preface

viivi

Do not leave the equipment in an unconditioned environment with a storage

temperature above 60OC (140OF) or below 0OC (32OF), which may damage the

equipment�

NOTE: The maximum operating temperature is around 40OC�

Never pour any liquid into the opening that could damage or cause electrical

shock�

Place the power cord in a way that people are unlikely to step on it� Do not place

anything on the power cord�

◙When installing the coaxial cable to the TV Tuner, it is necessary to ensure

that the metal shield is reliably connected to protective earthing system of

the building�

◙Cable distribution system should be grounded (earthed) in accordance with

ANSI/NFPA 70, the National Electrical Code (NEC), in particular Section

820�93, Grounding of Outer Conductive Shield of a Coaxial Cable�

Always keep the strong magnetic or electrical objects away from the

equipment�

If any of the following situations arises, get the equipment checked by service

personnel:

◙The power cord or plug is damaged�

◙Liquid has penetrated into the equipment�

◙The equipment has been exposed to moisture�

◙The equipment does not work well or you can not get it work according to

user’s manual�

◙The equipment has dropped and damaged�

◙The equipment has obvious sign of breakage�

1� The optical storage devices are classi󰘰ed as CLASS 1 LASER PRODUCT. Use of

controls or adjustments or performance of procedures other than those speci󰘰ed

is prohibited�

2� Do not touch the lens inside the drive�

Preface

ixviii

CE Conformity

Hereby, Micro-Star International CO�, LTD declares that this device is

in compliance with the essential safety requirements and other relevant

provisions set out in the European Directive�

FCC-B Radio Frequency Interference

Statement

This equipment has been tested and found to comply with the limits for

a Class B digital device, pursuant to Part 15 of the FCC Rules� These

limits are designed to provide reasonable protection against harmful

interference in a residential installation� This equipment generates,

uses and can radiate radio frequency energy and, if not installed and

used in accordance with the instruction manual, may cause harmful interference to

radio communications� However, there is no guarantee that interference will not occur

in a particular installation� If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment o󰘯 and on, the

user is encouraged to try to correct the interference by one or more of the measures

listed below:

￭Reorient or relocate the receiving antenna�

￭Increase the separation between the equipment and receiver�

￭Connect the equipment into an outlet on a circuit di󰘯erent from that to which

the receiver is connected�

￭Consult the dealer or an experienced radio/television technician for help�

Notice 1

The changes or modi󰘰cations not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment�

Notice 2

Shielded interface cables and AC power cord, if any, must be used in order to comply

with the emission limits�

This device complies with Part 15 of the FCC Rules� Operation is subject to the following

two conditions:

1� this device may not cause harmful interference, and

2� this device must accept any interference received, including interference that may

cause undesired operation�

WEEE Statement

Under the European Union (“EU”) Directive on Waste Electrical and

Electronic Equipment, Directive 2002/96/EC, which takes e󰘯ect on August

13, 2005, products of “electrical and electronic equipment” cannot be

discarded as municipal waste anymore and manufacturers of covered

electronic equipment will be obligated to take back such products at the end

of their useful life�

Preface

ixviii

RoHS Statement

Japan JIS C 0950 Material Declaration

A Japanese regulatory requirement, de󰘰ned by speci󰘰cation JIS C 0950, mandates

that manufacturers provide material declarations for certain categories of electronic

products o󰘯ered for sale after July 1, 2006.

http://www�msi�com/html/popup/csr/cemm_jp�html

http://tw�msi�com/html/popup/csr_tw/cemm_jp�html

India RoHS

This product complies with the "India E-waste (Management and Handling) Rule 2011"

and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls

or polybrominated diphenyl ethers in concentrations exceeding 0�1 weight % and 0�01

weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule�

Turkey EEE regulation

Conforms to the EEE Regulations of the Republic Of Turkey

Ukraine restriction of hazardous substances

The equipment complies with requirements of the Technical Regulation, approved by

the Resolution of Cabinet of Ministry of Ukraine as of December 3, 2008 № 1057,

in terms of restrictions for the use of certain dangerous substances in electrical and

electronic equipment�

Vietnam RoHS

As from December 1, 2012, all products manufactured by MSI comply with Circular

30/2011/TT-BCT temporarily regulating the permitted limits for a number of hazardous

substances in electronic and electric products�

1

Overview

This system is integrated in design, selecting a stylish appearance with a mirror

screen, which displays the simplicity of modern individualism and the comfort

of home. With a touchscreen display, 󰘱awless audio/video capabilities and

intuitive user interface, it blends technology with life, making computers easier

and more fun to use — suitable for the whole family�

1-3

Overview

1-2

Packing Contents

All-in-One PC AC/DC Adapter AC Power Cord

Driver/ Utility Disc

User Manual &

Quick Guide

Keyboard (Optional)

Mouse (Optional)

* Please contact us immediately if any of the items is damaged or missing�

* The illustrations are for reference only and your packing contents may slightly vary

depending on the model you purchased�

1-3

Overview

1-2

System Overview

hFront View

1 2

3

4

5

6

1Microphone

The built-in microphone can be used for video chatting online�

2Webcam

The built-in webcam with the microphone can be used for picture taking, video

recoding, online conferencing and any other interactive applications�

3LED Indicator (Optional)

The LED indicator indicates when it is recording� The LED indicator should be on when

device is capturing video and o󰘯 when the device is not capturing video.

4Display

The 19�5-inch LED-backlit display provides 1600 x 900 HD+ resolution in a 16:9

widescreen format�

1-5

Overview

1-4

5Stand

Use this stand to position your system on a 󰘱at and stable surface.

6System Power LED

The power LED glows when the system is turned on and goes o󰘯 when the system is

shut down� In terms of power saving, the LED blinks in S3 (Suspend to RAM) mode

and goes o󰘯 in S4 (Suspend to Disk) mode.

1-5

Overview

1-4

hRear View

2

1

3

4

5

6

7

6

8

9

Important

We suggest that you connect the AC/DC adapter to your AIO PC 󰘰rst and then connect

the AC power cord to the socket-outlet for safety concerns�

1-7

Overview

1-6

1Ventilator

The ventilator on the enclosure is used for air convection and to prevent the equipment

from overheating� Do not cover the ventilator�

2Kensington Lock Port

This AIO PC provides a Kensington lock port, which allows users to secure the AIO PC

in place with a key or some mechanical PIN device and attached through a rubberised

metal cable� The end of the cable has a small loop which allows the whole cable to be

looped around a permanent object, such as a heavy table or other similar equipment,

thus securing the AIO PC in place�

3HDMI-Out Port (Optional)

The High-De󰘰nition Multimedia Interface (HDMI) is an all-digital audio/video interface

capable of transmitting uncompressed streams� HDMI supports all TV format, including

standard, enhanced, or high-de󰘰nition video, plus multi-channel digital audio on a

single cable�

4HDMI-In Port (Optional)

(with MSI Instant Display Technology)

The High-De󰘰nition Multimedia Interface (HDMI) is an all-digital audio/video interface

capable of transmitting uncompressed streams� HDMI supports all TV format, including

standard, enhanced, or high-de󰘰nition video, plus multi-channel digital audio on a

single cable�

With MSI Instant Display Technology, when you connect power to the AIO PC

successfully, the monitor will automatically enter “standby” mode without pressing the

power button� When devices are connected to the HDMI-in port, the monitor will be

turned on immediately� You can also switch the modes through the Monitor Power

/ Mode Button on the side panel if you have already turned on your AIO PC� This

technology helps to save more energy for your system�

*

Please refer to the printed icon on the chassis for the exact position of HDMI-In Port

and HDMI-Out Port�

5VGA Port

The VGA port supports monitors and other VGA interface devices�

6Serial Port (Optional)

The serial port supports barcode scanners, barcode printers, bill printers, credit card

machine, etc�

1-7

Overview

1-6

Microphone Jack

This connector is provided for microphones�

Line-Out Jack

This connector is provided for headphones or speakers�

7RJ-45 LAN Jack

The standard RJ-45 LAN jack is provided for connection to the Local Area Network

(LAN)� You can connect a network cable to it�

Yellow Green/ Orange

LED Color LED State Condition

Left Yellow O󰘯 LAN link is not established�

On (steady state) LAN link is established�

On (blinking) The computer is communicating with

another computer on the LAN�

Right Green O󰘯 10 Mbit/sec data rate is selected�

On 100 Mbit/sec data rate is selected�

Orange On 1000 Mbit/sec data rate is selected�

8USB 2�0 Port

The USB (Universal Serial Bus) port is for attaching USB devices such as keyboard,

mouse, or other USB-compatible devices� It supports up to 480Mbit/s (Hi-Speed) data

transfer rate�

9USB 3�1 Gen 1 Port (Type-A)

The USB (Universal Serial Bus) port is for attaching USB devices such as keyboard,

mouse, or other USB-compatible devices�

Important

High-speed devices are recommended for USB 3�1 ports whereas low-speed devices,

such as mouse or keyboard, are suggested to be plugged into the USB 2�0 ports on

the rear panel�

1-9

Overview

1-8

hSide View

16 15

17

6

4

2

1

3

5

7

9

11

13

8

10

12

14

1Monitor Power LED

The power LED glows when the monitor is turned on and goes o󰘯 when the monitor is

shut down�

2Hard Disk Drive LED

This indicator shows the activity status of the HDD. It 󰘱ashes when the system is

accessing data on the HDD and remains o󰘯 when no disk activity is detected.

3System Power Button

Press the system power button to turn the system on or o󰘯.

4Monitor Power/ Mode Button

This button works both as the monitor power button and as the signal input switch

between PC & HDMI�

5Menu/ Enter Button

Press this button to view the OSD menu or enter into the submenu�

6Up/ Volume Up Button

In Menu mode, this button indicates the cursor movement or OSD manual selection in

incremental values� Out of Menu mode, it works as Volume Up button�

1-9

Overview

1-8

7Down/ Volume Down Button

In Menu mode, this button indicates the cursor movement or OSD manual selection in

decremental values� Out of Menu mode, it works as Volume Down button�

8USB 3�1 Gen 1 Port (Type-A)

The USB (Universal Serial Bus) port is for attaching USB devices such as keyboard,

mouse, or other USB-compatible devices�

9USB 3�1 Gen 1 Port (Type-A) (with MSI Super Charger Technology)

The USB (Universal Serial Bus) port is for attaching USB devices such as keyboard,

mouse, or other USB-compatible devices�

With MSI Super Charger Technology, not only does it function as normal USB port, but

it also enables users to charge USB devices even when the system is turned o󰘯. Users

will no longer need to power on the system just to charge USB devices�

10 USB 3�1 Gen 1 Port (Type-C)

USB Type-C port is allowing for reversible plug orientation�

11 Card Reader Drive

The built-in card reader may support various types of memory cards�

12 Line-Out Jack

This connector is provided for headphones or speakers�

13 Microphone Jack

This connector is provided for microphones�

14 Power Jack

The AC/DC adapter converts AC power to DC power for this jack� Power supplied

through this jack supplies power to the PC� To prevent damage to the PC, always use

the supplied power adapter�

15 Eject Hole

Insert a thin, straight object (such as a paper clip) into the eject hole to open the optical

disc drive manually if the eject button does not work�

16 Eject Button

Press the eject button to open the optical disc drive�

17 Optical Disc Drive

A DVD Super-Multi drive is integrated for your home entertainment (Blu-ray is

optional)�

PB

Overview

1-10

Component Replacement & Upgrade

Please note that certain components preinstalled in the product may be upgradable or

replaceable by user’s request depending on the models users purchased�

For any further information on the product users purchased, please contact the local

dealer� Do not attempt to upgrade or replace any component of the product if you are

not an authorized dealer or service center, since it may cause the warranty void� It is

strongly recommended that you contact the authorized dealer or service center for any

upgrade or replace service�

2

Getting Started

This chapter provides you with the information on hardware setup procedures�

While connecting peripheral devices, be careful in holding the devices and use

a grounded wrist strap to avoid static electricity�

Getting Started

2-32-2

Safety & Comfort Tips

The AIO PC is a portable platform that allows you to work anywhere� However, choosing

a good workspace is important if you have to work with your PC for a long period of time�

1� Your work area should have enough illumination�

2� Choose the proper desk and chair and adjust their height to 󰘰t your posture when

operating�

3� When sitting on the chair, sit straight and keep a good posture� Adjust the chair’s

back (if available) to support your back comfortably�

4� Place you feet 󰘱at and naturally on the 󰘱oor, so that your knees and elbows have

the proper position (about 90-degree) when operating�

5� Put your hands on the desk naturally to support your wrists�

6� Adjust the angle/ position of the AIO PC to have an optimal view�

7� Avoid using your PC in a place where discomfort may occur (such as on the bed)�

8� The AIO PC is an electrical device� Please treat it with great care to avoid personal

injury�

Getting Started

2-32-2

Hardware Setup

Important

•

The illustrations are for reference only� Your system may vary in appearance�

•

Please make sure the system has been grounded to earth through the AC power cord

and the electrical outlet before powering on the system�

•

Do not use any sharp objects on the display�

1� Adjust the stand to an appropriate angle until the system is securely positioned�

Getting Started

PB2-4

2� Connect the adapter to the system and plug in the power cord�

3� Press the power button to power on the system�

3

System Operations

This chapter provides you with essential information on system operations�

Important

All information is subject to change without prior notice�

System Operations

3-33-2

On-Screen Display (OSD)

The on-screen display (OSD) allows you to tune the viewing options of the monitor,

such as brightness, contrast, positioning, language, etc�

System Power

Menu/ Enter

Down/ Volume Down

Up/ Volume Up

Mode/ Monitor Power

1� Press the Menu button to launch the OSD main menu� Use the Up and Down buttons

to select the desired function menu and press the Menu button to enter� Use the Up

and Down buttons to select or tune the values to suit your personal preferences�

Brightness (function available under

Monitor mode): Adjusts overall screen

brightness�

Contrast: Adjusts di󰘯erence between

light and dark areas�

System Operations

3-33-2

Information: Shows resolution, refresh

rate, and product details�

Menu Language (function available

under Monitor mode): Changes

language of menu�

Factory Default: Resets monitor to

original settings�

Scaling: Expands image to full screen�

After the settings are done, press the Mode button to exit�

System Operations

3-53-4

2� Press the Up & Down buttons to adjust the system volume under Monitor Mode�

3� Press the Mode button to view the signal source� Press it again to select PC Mode/

Panel O󰘯/ HDMI Mode.

Important

Whenever any error takes place and incurs abnormal display or volume malfunction,

enter the OSD menu and reset your monitor to restore all settings to manufacturer

default for optimal performance�

System Operations

3-53-4

Power Management

Power management of personal computers (PCs) and monitors has the potential to

save signi󰘰cant amounts of electricity as well as deliver environmental bene󰘰ts.

To be energy e󰘲cient, turn o󰘯 your display or set your PC to sleep mode after a period

of user inactivity�

hPower Management in Windows 10

■[Power Options] in Windows OS allow you to control the power management

features of your display, hard drive, and battery� Right-click [Start] , select

[Control Panel] from the list and then click [System and Security]�

Select [Power Options] and choose a power plan that suits your personal

needs. You may also 󰘰ne-tune the settings by clicking [Change plan settings].

■The Shut Down Computer menu presents the options of Sleep (S3/S4) & Shut

Down (S5) for rapid and easy management of your system power�

hPower Management through ENERGY STAR

qualied monitors

The power management feature allows the computer to initiate

a low-power or “Sleep” mode after a period of user inactivity�

When used with an external ENERGY STAR quali󰘰ed monitor,

this feature also supports similar power management features of

the monitor� To take advantage of these potential energy savings,

the power management feature has been preset to behave in the

following ways when the system is operating on AC power:

■ Turn o󰘯 the display after 10 minutes

■Initiate Sleep after 30 minutes

hWaking the System Up

The computer shall be able to wake up from power saving mode in response to a

command from any of the following:

■the power button,

■the network (Wake On LAN),

■the mouse,

■the keyboard�

System Operations

3-73-6

Energy Saving Tips:

■ Turn o󰘯 the monitor by pressing the monitor power button after a period of user

inactivity�

■Tune the settings in Power Options under Windows OS to optimize your PC’s

power management�

■Install power saving software to manage your PC’s energy consumption�

■ Always disconnect the AC power cord or switch the wall socket o󰘯 if your PC

would be left unused for a certain time to achieve zero energy consumption�

System Operations

3-73-6

Network Connection (Windows 10)

hWired Network

1� Right-click [Start] and select [Control Panel] from the list�

2� Select [View network status and tasks] under [Network and Internet]�

3� Select [Set up a new connection or network]�

System Operations

3-93-8

4� Choose [Connect to the Internet] and click [Next]�

5� Select [Broadband (PPPoE)] to connect using DSL or cable that requires a user

name and password�

6� Type the information from your Internet Service Provider (ISP) and click [Connect] to

establish your LAN connection�

System Operations

3-93-8

hWireless Network

1� Go to [Start] , click [Settings] and select [Network and Internet]�

2� A list of available WLAN connections pops up� Choose a connection from the list�

3� To establish a new connection, select [Network and Sharing Center]�

4� Select [Set up a new connection or network]�

5� Followingly, choose [Manually connect to a wireless network] and click [Next] to

continue�

6� Enter information for the wireless network you intend to add and click [Next] to

proceed�

7� A new WLAN connection has been made�

System Operations

3-113-10

System Recovery (Windows 10)

The purposes for using the System Recovery Function may include:

■Restore the system back to the initial status of original manufacturer’s default

settings�

■When some errors have occurred to the operating system in use�

■ When the operating system is a󰘯ected by virus and is not able to work normally.

■When you want to install the OS with other built-in languages�

Before using the System Recovery Function, please back up the important data saved

on your system drive to other storage devices�

If the following solution fails to recover your system, please contact the authorized local

distributor or service center for further assistance�

System Operations

3-113-10

Reset this PC

1� Go to [Start] , click [Settings] and select [Update and security]�

2� Select [Recovery] and click [Get started] under [Reset this PC] to start the system

recovery�

3. The [Choose an option] screen pops up. Choose between [Keep my 󰘰les] and

[Remove everything]�

Reset this PC

Keep my 󰘰les

Remove everything

Only the drive where

Windows is installed

Just remove my 󰘰les

Remove 󰘰les and clean the drive

All drives Just remove my 󰘰les

Remove 󰘰les and clean the drive

System Operations

3-133-12

hKeep my les

1. Select [Keep my 󰘰les].

2� The [Your apps will be removed] screen shows a list of apps that will need to be

reinstalled from the web or installation discs� Click [Next] to continue�

3� The next screen will show the changes to be made during the process� Click [Reset]

to start the system reset�

System Operations

3-133-12

hRemove everything

1� Select [Remove everything]�

2� If you have multiple hard drives, a screen will pop up, asking you to choose between

[Only the drive where Windows is installed] and [All drives]�

3. Then select between [Just remove my 󰘰les] and [Remove 󰘰les and clean the drive].

4� The next screen will show the changes to be made during the process� Click [Reset]

to start the system reset�

A

Troubleshooting

A-3A-2

My system does not start�

1� Check if the system is connected to an electrical outlet and it is turned on�

2. Check if the power cord and all cables are connected 󰘰rmly.

When I turn on my computer, the message “Operating System not found”

appears or Windows does not start�

1� Check if there is a non-bootable CD/ DVD inside the optical disk drive� If so,

remove the CD/ DVD then restart the computer�

2� Check Boot Device Priority settings in the BIOS Setup�

The system can not be shut down�

It is best to shut down your computer using the Shut Down icon in the operating

system� Using other methods, including those listed below, may result in data failure�

If the Shut Down procedure does not work, choose one of the following steps:

1� Press Ctrl+Alt+Del keys, then choose Shut Down�

2. Press and hold the power button till the system is o󰘯.

3� Unplug the power cable from the system�

My microphone does not work�

1� For built-in microphone, please go to Start > Control Panel > Sounds and Audio

Devices > Audio to check if it is muted�

2� If you are using an external microphone, check that the microphone is plugged

into the Microphone jack�

The Internet connection has problems�

1� If you are having a problem connecting to your Internet Service Provider (ISP),

check if the ISP is experiencing technical problems�

2� Check the Network settings and connection and make sure the system is properly

con󰘰gured to Internet access.

3. The wireless LAN data transfer speed is a󰘯ected by distance and obstructions

between devices and access points� To maximize the data transfer speed, choose

the access point closest to your system�

Troubleshooting

A-3A-2

System speakers do not work�

1� Check the master volume setting in the Audio Mixer�

2� If you are using an application that has its own volume control, check if the volume

is muted�

3� If you have connected an audio cable to the Headphone jack, disconnect it�

4� If the system has OSD function, please adjust the volume of OSD�

I cannot play a CD/ DVD with the DVD-ROM of the system�

1� Make sure the label of the CD/ DVD is facing up�

2� If the CD/ DVD requires software, make sure the software is well installed

according to the program instructions�

3� If a region code warning appears when you play the DVD, the problem could be

that the DVD is incompatible with the DVD-ROM in your system� The region code

is listed on the disc packaging�

4� If you see video but cannot hear audio, check the media player� Also, make sure

the speakers and the master volume setting in the Audio Mixer are not muted�

5� Check if the drivers are installed properly� Click Start > Control Panel > System >

Device Manager�

6� A dirty or scratched disc may cause the computer to hang when it is trying to read

the disc� If necessary, reboot the computer, remove the disc, and check if it is

dirty or scratched�

7� Please use DVD player software like PowerDVD or WinDVD to play DVD video�

My DVD-ROM drive tray does not open�

1� Make sure the computer is turned on�

2� Press the Eject button on the DVD-ROM drive�

3� If the Eject button does not work, open the tray by inserting a sharp, pointed object

into the hole next to the Eject button�

System monitor does not display anything�

1� Check if the system is connected to an electrical outlet and it is turned on�

2� The system may be in Standby mode� Press any key to activate the Display�

Table of Contents

MSI 20EX 7M-035EU User Manual

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