Table of Contents
- Contents
- 1. Overview
- 2. Connect to the Network and Access the Router
- 3. Specify Your Internet Settings
- Use the Internet Setup Wizard
- Manually Set Up the Internet Connection
- Specify IPv6 Internet Connections
- Requirements for Entering IPv6 Addresses
- Use Auto Detect for an IPv6 Internet Connection
- Use Auto Config for an IPV6 Internet Connection
- Set Up an IPv6 6rd Tunnel Internet Connection
- Set Up an IPv6 6to4 Tunnel Internet Connection
- Set Up an IPv6 Pass Through Internet Connection
- Set Up an IPv6 Fixed Internet Connection
- Set Up an IPv6 DHCP Internet Connection
- Set Up an IPv6 PPPoE Internet Connection
- Change the MTU Size
- 4. Control Access to the Internet
- Allow or Block Access to Your Network
- Use Keywords to Block Internet Sites
- Delete Keywords That Are Used to Block Internet Sites
- Avoid Blocking on a Trusted Computer
- Block Services From the Internet
- Manage Network Access Control Lists
- Schedule When to Block Internet Sites and Services
- Set Up Security Event Email Notifications
- 5. Optimize Performance
- 6. Specify Network Settings
- View or Change WAN Settings
- Dynamic DNS
- Set Up a Default DMZ Server
- Change the Router’s Device Name
- Change the LAN TCP/IP Settings
- Use the Router as a DHCP Server
- Disable the DHCP Server Feature in the Router
- Manage Reserved LAN IP Addresses
- Custom Static Routes
- Specify Basic WiFi Settings
- Set Up a Guest WiFi Network
- View or Change Advanced WiFi Settings
- Use the Router as a WiFi Access Point
- Set Up Router Mode
- Generate a New Backhaul Password
- Set Up a Bridge for a Port Group or VLAN Tag Group
- Enable British Telecom IGMP Proxy Support
- Get Multi-Gig Internet With Internet Port Aggregation
- 7. Manage Your Network
- Update the Router and Satellite Firmware
- Change the admin Password
- Set Up Password Recovery
- Recover the admin Password
- View Router Status
- View Satellite Status
- View and Manage Logs of Router Activity
- View Devices Connected to the Network or Edit Device Information
- View Satellites Connected to the Network or Edit Satellite Information
- Monitor Internet Traffic
- Manage the Router Configuration File
- Set Up Remote Management
- Use Remote Access
- Remotely access your router using the Orbi app
- 8. Customize Internet Traffic Rules for Ports
- 9. Use VPN to Access Your Network
- 10. Troubleshooting
- 11. Supplemental Information
NETGEAR Orbi RBK852 AX6000 WiFi 6 Mesh System User Manual
Displayed below is the user manual for Orbi RBK852 AX6000 WiFi 6 Mesh System by NETGEAR which is a product in the Mesh Wi-Fi Systems category. This manual has pages.
Related Manuals
User Manual
Orbi Whole Home Tri-Band
Mesh WiFi 6 System
NETGEAR, Inc.
350 E. Plumeria DriveNovember 2019
San Jose, CA 95134, USA202-11974-02
Support
Thank you for purchasing this NETGEAR product. You can visit
https://www.netgear.com/support to register your product, get help, access the latest
downloads and user manuals, and join our community. We recommend that you use
only official NETGEAR support resources.
Compliance and Conformity
For regulatory compliance information including the EU Declaration of Conformity, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
Contents
Chapter 1 Overview
Orbi router model RBR850 overview.................................................9
Orbi router hardware features........................................................9
Orbi Router LED Behavior.............................................................10
Orbi satellite model RBS850 overview............................................10
Orbi satellite hardware features...................................................11
Orbi Satellite LED Behavior..........................................................11
Connect Your Router..........................................................................13
Place your Orbi satellite.....................................................................14
Sync your Orbi satellite with your Orbi router................................14
Chapter 2 Connect to the Network and Access the Router
Connect to the Network....................................................................16
Wired Connection..........................................................................16
WiFi Connection.............................................................................16
WiFi Connection Using WPS........................................................16
Types of Logins...................................................................................17
Router and Satellite Labels................................................................17
Set up and manage with the NETGEAR Orbi app..........................18
Use a web browser to access the router..........................................18
Automatic Internet Setup..............................................................19
Log In to the Orbi router web interface......................................20
Change the Language.......................................................................20
Chapter 3 Specify Your Internet Settings
Use the Internet Setup Wizard..........................................................23
Manually Set Up the Internet Connection.......................................23
Specify an Internet Connection Without a Login.......................23
Specify an Internet Connection That Uses a Login....................25
Specify IPv6 Internet Connections....................................................26
Requirements for Entering IPv6 Addresses....................................28
Use Auto Detect for an IPv6 Internet Connection..........................28
Use Auto Config for an IPV6 Internet Connection.........................29
Set Up an IPv6 6rd Tunnel Internet Connection.............................30
Set Up an IPv6 6to4 Tunnel Internet Connection...........................32
Set Up an IPv6 Pass Through Internet Connection........................34
3
Set Up an IPv6 Fixed Internet Connection......................................34
Set Up an IPv6 DHCP Internet Connection.....................................35
Set Up an IPv6 PPPoE Internet Connection.....................................37
Change the MTU Size.........................................................................39
Chapter 4 Control Access to the Internet
Allow or Block Access to Your Network..........................................42
Use Keywords to Block Internet Sites...............................................43
Delete Keywords That Are Used to Block Internet Sites................44
Avoid Blocking on a Trusted Computer..........................................45
Block Services From the Internet......................................................45
Manage Network Access Control Lists............................................47
Schedule When to Block Internet Sites and Services.....................47
Set Up Security Event Email Notifications.......................................48
Chapter 5 Optimize Performance
Enable or Disable WiFi Multimedia Quality of Service..................52
Improve Network Connections With Universal Plug N Play..........53
Enable or disable daisy-chain topology..........................................54
Enable or disable implicit beamforming.........................................55
Enable or disable MU-MIMO............................................................55
Enable or disable fast roaming.........................................................56
Chapter 6 Specify Network Settings
View or Change WAN Settings.........................................................59
Dynamic DNS......................................................................................60
Set Up a New Dynamic DNS Account.........................................60
Specify a DNS Account That You Already Created...................61
Change the Dynamic DNS Settings.............................................62
Set Up a Default DMZ Server............................................................62
Change the Router’s Device Name..................................................63
Change the LAN TCP/IP Settings.....................................................64
Use the Router as a DHCP Server.....................................................66
Disable the DHCP Server Feature in the Router.............................67
Manage Reserved LAN IP Addresses...............................................68
Reserve an IP Address...................................................................68
Edit a Reserved IP Address...........................................................69
Delete a Reserved IP Address Entry............................................69
Custom Static Routes.........................................................................70
Set Up a Static Route.....................................................................70
Edit a Static Route..........................................................................71
Delete a Static Route.....................................................................72
Specify Basic WiFi Settings................................................................73
Change the WiFi Password or Security Level..................................75
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
Set Up a Guest WiFi Network............................................................76
View or Change Advanced WiFi Settings........................................77
Use the Router as a WiFi Access Point.............................................77
Set Up Router Mode...........................................................................79
Generate a New Backhaul Password...............................................79
Set Up a Bridge for a Port Group or VLAN Tag Group..................80
Set Up a Bridge for a Port Group.................................................80
Set Up a Bridge for a VLAN Tag Group......................................81
Enable British Telecom IGMP Proxy Support..................................82
Get Multi-Gig Internet With Internet Port Aggregation.................83
Chapter 7 Manage Your Network
Update the Router and Satellite Firmware......................................86
Check for Firmware Updates........................................................86
Manually Update Firmware...........................................................87
Manually Update Satellite Firmware............................................87
Manually Update Router Firmware..............................................88
Change the admin Password............................................................89
Set Up Password Recovery................................................................89
Recover the admin Password............................................................90
View Router Status..............................................................................91
Display Internet Port Statistics...........................................................92
Check the Internet Connection Status.............................................93
View Satellite Status............................................................................93
View and Manage Logs of Router Activity.......................................94
View Devices Connected to the Network or Edit Device
Information..........................................................................................95
View Devices Connected to the Network...................................95
Edit Device Information on the Attached Devices Page...........96
View Satellites Connected to the Network or Edit Satellite
Information..........................................................................................97
View Satellites Connected to the Network.................................97
Edit Satellite Information That Displays On the Attached Devices
Page.................................................................................................98
Monitor Internet Traffic......................................................................98
Manage the Router Configuration File..........................................100
Back Up Settings..........................................................................100
Erase the Current Configuration Settings.................................100
Restore Configuration Settings..................................................101
Set Up Remote Management.........................................................102
Use Remote Access..........................................................................103
Remotely access your router using the Orbi app.........................103
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
Chapter 8 Customize Internet Traffic Rules for Ports
Port Forwarding to a Local Server..................................................105
Set Up Port Forwarding to a Local Server.................................105
Add a Custom Port Forwarding Service...................................106
Edit a Port Forwarding Service...................................................107
Delete a Port Forwarding Entry..................................................108
Application Example: Make a Local Web Server Public.........108
How the Router Implements the Port Forwarding Rule..........109
Port Triggering.................................................................................109
Add a Port Triggering Service....................................................110
Enable Port Triggering................................................................111
Application Example: Port Triggering for Internet Relay Chat.111
Chapter 9 Use VPN to Access Your Network
Set Up a VPN Connection...............................................................114
Specify VPN Service in the Router..................................................114
Install OpenVPN Software...............................................................115
Install OpenVPN Software on Your Windows Computer.......115
Install OpenVPN Software on Your Mac Computer................118
Install OpenVPN Software on an iOS Device...........................119
Install OpenVPN Software on an Android Device...................119
Use a VPN Tunnel on Your Windows Computer..........................120
Use VPN to Access Your Internet Service at Home......................122
Set Up VPN Client Internet Access in the Router.....................122
Block VPN Client Internet Access in the Router...........................123
Use a VPN Tunnel to Access Your Internet Service at Home......124
Chapter 10 Troubleshooting
Quick Tips..........................................................................................126
Sequence to Restart Your Network...........................................126
WiFi Settings.................................................................................126
Network Settings..........................................................................126
The Router and Satellite Do Not Sync...........................................126
Cannot Log In to the Router............................................................127
Cannot Access the Internet.............................................................128
Troubleshoot Internet Browsing.....................................................129
Troubleshoot PPPoE........................................................................129
Troubleshoot WiFi Connectivity.....................................................130
Troubleshoot Your Network Using the Ping Utility......................131
Test the LAN Path to Your Router..............................................131
Test the Path From Your Computer to a Remote Device.......132
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
Chapter 11 Supplemental Information
Factory Settings................................................................................135
Factory Settings for Orbi Router Model RBR850.....................135
Factory Settings for Orbi Satellite Model RBS850...................136
Technical Specifications..................................................................138
Technical Specifications for Orbi Router Model RBR850.......138
Technical Specifications for Orbi Satellite Model RBS850.....140
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
1
Overview
The Orbi™ Mesh WiFi System creates dedicated high-speed WiFi connections to your
Internet service. The Orbi router (model RBR850) connects to your modem or gateway.
The Orbi satellite (model RBS850) extends the WiFi signal throughout your home.
This manual describes how to manage your Orbi Mesh WiFi System from your Orbi
router web interface. You can manage your Orbi satellite from the Orbi router web
interface.
This chapter contains the following sections:
• Orbi router model RBR850 overview
• Orbi satellite model RBS850 overview
• Connect Your Router
• Place your Orbi satellite
• Sync your Orbi satellite with your Orbi router
For more information about the topics covered in this manual, visit the support website
at https://www.netgear.com/support/.
Note: This manual might refer to the Orbi router (model RBR850) as the router and
refer to the Orbi satellite (model RBS850) as the satellite.
8
Orbi router model RBR850 overview
The following sections are an overview of the Orbi router hardware features and LED
behavior.
Orbi router hardware features
The following figures shows the Orbi router hardware features.
Figure 1. Orbi router front and back views
1 32 4 5
6
7
1. Router LED
2. Sync button
3. Internet port
4. Ethernet ports 1–4
Note: Ethernet Port 1 and the Internet port can be used to set up Internet port
aggregation (also called WAN link aggregation). For more information, see Get
Multi-Gig Internet With Internet Port Aggregation on page 83.
5. Power LED
6. Reset button
7. Power connector
User Manual9Overview
Orbi Whole Home Tri-Band Mesh WiFi 6 System
Orbi Router LED Behavior
The Orbi router has a LED on the front and a Power LED on the back.
The following table describes the LED behavior for the router's Power LED.
Table 1. Power LED behavior
DescriptionLED color
Power is on.Solid green
The router is booting.Solid amber
The router's firmware is resetting to its factory
default settings.
Blinking amber
The router's firmware is corrupted.Blinking red
Power is not suppliedOff
The following table describes the LED behavior for an router LED that is on the front of
the router.
Table 2. Router LED behavior
DescriptionLED color
The router is booting or someone pressed the
Sync button.
Pulsing white
The router is resetting to its factory default
settings.
Solid white
The router cannot connect to the Internet.Solid magenta
The router finished booting and is working
normally.
Off
Orbi satellite model RBS850 overview
The following sections are an overview of the Orbi satellite hardware features and LED
behavior.
User Manual10Overview
Orbi Whole Home Tri-Band Mesh WiFi 6 System
Orbi satellite hardware features
The following figures shows the Orbi satellite hardware features.
1 32 4
5
6
Figure 2. Orbi satellite front and back views
1. Satellite LED
2. Sync button
3. Ethernet ports 1–4
4. Power LED
5. Reset button
6. Power connector
Orbi Satellite LED Behavior
The Orbi satellite has a LED on the front and a Power LED on the back.
The following table describes the LED behavior for the satellite's Power LED.
Table 3. Power LED behavior
DescriptionLED color
Power is on.Solid green
The satellite is booting.Solid amber
User Manual11Overview
Orbi Whole Home Tri-Band Mesh WiFi 6 System
Table 3. Power LED behavior (Continued)
DescriptionLED color
The satellite's firmware is resetting to its factory
default settings.
Blinking amber
The satellite's firmware is corrupted.Blinking red
Power is not suppliedOff
The following table describes the LED behavior for an satellite LED that is on the front
of the satellite.
Table 4. Satellite LED behavior
DescriptionLED color
The satellite is booting.Pulsing white
The connection between the satellite and router
is good.
The LED lights blue for three minutes and then
turns off.
Blue
The connection between the satellite and router
is fair.
The LED lights amber for three minutes and
then turns off.
Amber
User Manual12Overview
Orbi Whole Home Tri-Band Mesh WiFi 6 System
Table 4. Satellite LED behavior (Continued)
DescriptionLED color
The satellite failed to sync with the router.Magenta
The satellite synced with the router and is
working normally.
Off
Connect Your Router
Power on your router and connect it to a modem.
To cable your router:
1. Unplug your modem’s power, leaving the modem connected to the wall jack for
your Internet service.
If your modem uses a battery backup, remove the battery.
2. Plug in and turn on your modem.
If your modem uses a battery backup, put the battery back in.
3. Connect your modem to the Internet port of your router with the Ethernet cable that
came with your router.
4. Connect the power adapter to your router and plug the power adapter into an outlet.
5. If the Power LED does not light, make sure that the power adapter is properly
connected to your router and power outlet.
User Manual13Overview
Orbi Whole Home Tri-Band Mesh WiFi 6 System
Place your Orbi satellite
Your Orbi satellite must be within range of your Orbi router’s WiFi signal in order for it
to sync with your router. Use your satellite's LED to help you determine where to place
your satellite.
Sync your Orbi satellite with your Orbi router
The Orbi satellite that comes with your Orbi router is preset to automatically find and
sync to your Orbi router's WiFi signal.
To sync your satellite:
1. Place your satellite.
For more information, see Place your Orbi satellite on page 14.
2. Connect the satellite to a power source.
The satellite LED pulses white. The satellite automatically finds the Orbi router’s WiFi
signal and attempts to sync to the Orbi router.
The satellite LED lights one of the following colors:
•Blue. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is good.
•Amber. The Orbi router and satellite failed to sync, or the connection with the
router is poor. Move the Orbi satellite closer to the Orbi router and try again.
3. If the satellite LED is amber, do the following:
a. Unplug your Orbi satellite, move the satellite closer to the router, and plug it
back in.
b. Press the Sync button on the back of the router.
c. Within two minutes, press the Sync button on the back of the satellite.
The satellite attempts to sync to the Orbi router. The satellite LED lights blue or
amber as described in Step 2 of this procedure.
User Manual14Overview
Orbi Whole Home Tri-Band Mesh WiFi 6 System
Connect to the Network
You can connect to the Orbi network through a wired or WiFi connection. If you set up
your computer to use a static IP address, change the settings so that it uses Dynamic
Host Configuration Protocol (DHCP).
Wired Connection
You can connect your computer to the router using an Ethernet cable and join the
router’s local area network (LAN).
To connect your computer to the router with an Ethernet cable:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to one of the router’s Ethernet ports.
Your computer connects to the local area network (LAN). A message might display
on your computer screen to notify you that an Ethernet cable is connected.
WiFi Connection
To find and select the WiFi network:
1. Make sure that the router or satellite is receiving power (its Power LED is lit).
2. On your WiFi-enabled computer or mobile device, find and select the WiFi network.
The WiFi network name is on the router label. The WiFi network name is the same
for the router and the satellite in the Orbi WiFi System.
Note: If you bought the router and the satellite separately, their default WiFi network
names are different.
3. Join the WiFi network and enter the WiFi password.
The password is on the router label.
Your WiFi-enabled computer or mobile device connects to the WiFi network.
WiFi Connection Using WPS
You can connect to the router’s WiFi network with Wi-Fi Protected Setup (WPS) or you
can find and select the WiFi network.
User Manual16Connect to the Network and
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Check the WPS instructions for your computer or WiFi device.
3. Press the Sync button on the router.
4. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS
button or follow its instructions for WPS connections.
Your computer or mobile device connects to the WiFi network.
Types of Logins
Separate types of logins serve different purposes. It is important that you understand
the difference so that you know which login to use when.
Types of logins:
•Internet service login. The login that your Internet service provider (ISP) gave you
logs you in to your Internet service. Your service provider gave you this login
information in a letter or some other way. If you cannot find this login information,
contact your service provider.
•WiFi network key or password. Your router and satellite are preset with the same
WiFi network name (SSID) and password for WiFi access. This information is on the
router label and the satellite label.
•Router login. This logs you in to the router interface from a web browser as admin.
Router and Satellite Labels
The Orbi router and satellite label shows the router’s or satellite's MAC address and
serial number. The label also includes a QR code you can scan during the setup to
connect to the Orbi setup network. The following is an example of what the router or
satellite label might look like:
Made in China
User Manual17Connect to the Network and
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
Set up and manage with the NETGEAR Orbi
app
You can use the NETGEAR Orbi app to set up and access your Orbi network.
To find the app, scan a QR code or search for NETGEAR Orbi in the Apple App Store
or Google Play Store.
For more information about the Orbi app, visit
https://www.netgear.com/home/apps-services/orbi-app.
Note: If you do not want to use the NETGEAR Orbi app, you can use the Orbi router
web interface to set up your Orbi devices. For more information about how to access
your Orbi router web interface, see Use a web browser to access the router on page
18.
To set up your Orbi WiFi system with the Orbi app:
1. Download the NETGEAR Orbi app on your mobile device.
2. On your mobile device, open the WiFi connection manager.
3. Locate and connect your mobile device to your Orbi WiFi network.
Your preset Orbi WiFi network and password displays on the Orbi router label. You
can change the WiFi credentials after the setup.
4. Launch the Orbi app and follow the setup instructions.
Use a web browser to access the router
When you connect to the network (either with WiFi or with an Ethernet cable), you can
use a web browser to access the router to view or change its settings. The first time you
access the router, the NETGEAR installation assistant automatically checks to see if your
router can connect to your Internet service.
User Manual18Connect to the Network and
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
Automatic Internet Setup
You can set up your router automatically, or you can use a web browser to access the
router and set up your router manually. Before you start the setup process, get your ISP
information and make sure that the computers and devices in the network use the
settings described here.
When your Internet service starts, your Internet service provider (ISP) typically gives you
all the information needed to connect to the Internet. For DSL service, you might need
the following information to set up your router:
•The ISP configuration information for your DSL account
•ISP login name and password
•Fixed or static IP address settings (special deployment by ISP; this setting is rare)
If you cannot locate this information, ask your ISP to provide it. When your Internet
connection is working, you no longer need to launch the ISP login program on your
computer to access the Internet. When you start an Internet application, your router
automatically logs you in.
Installation and basic setup takes about 15 minutes to complete.
To automatically set up your router:
1. Power on your router.
2. Make sure that your WiFi-enabled computer or mobile device is connected to the
router with an Ethernet cable (wired) or wirelessly with the preset WiFi security
settings listed on the label.
Note: If you want to change the router’s WiFi settings, use a wired connection to
avoid being disconnected when the new WiFi settings take effect.
3. Launch a web browser.
The page that displays depends on whether you accessed the router before:
•The first time that you set up the Internet connection for your router, the browser
goes to orbilogin.com, and the Orbi login page displays.
•If you already set up the Internet connection, enter orbilogin.com in the address
field for your browser to start the installation process.
4. Follow the onscreen instructions.
The router connects to the Internet.
User Manual19Connect to the Network and
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
5. If the browser does not display the web page, do the following:
•Make sure that the computer is connected to one of the four LAN Ethernet ports
or over WiFi to the router.
•Make sure that the router is receiving power, and that its Power LED is lit.
•Close and reopen the browser or clear the browser cache.
•Browse to orbilogin.com.
•If the computer is set to a static or fixed IP address (this setting is uncommon),
change it to obtain an IP address automatically from the router.
6. If the router does not connect to the Internet, do the following:
a. Review your settings.
b. Make sure that you selected the correct options and typed everything correctly.
c. Contact your ISP to verify that you are using the correct configuration information.
d. Read Troubleshooting on page 125.
If problems persist, register your NETGEAR product and contact NETGEAR
technical support.
Log In to the Orbi router web interface
When you log in to the Orbi, the browser displays the router web interface. You can
use the router web interface to change the router or satellite settings.
To log in to your Orbi:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
Change the Language
By default, the language is set as Auto.
User Manual20Connect to the Network and
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
To change the language:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. In the upper right corner, select a language from the menu.
5. When prompted, click the OK button to confirm this change.
The page refreshes with the language that you selected.
User Manual21Connect to the Network and
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
3
Specify Your Internet Settings
Usually, the quickest way to set up the router to use your Internet connection is to allow
Orbi to detect the Internet connection when you first access the router with a web
browser. You can also customize or specify your Internet settings.
This chapter contains the following sections:
• Use the Internet Setup Wizard
• Manually Set Up the Internet Connection
• Specify IPv6 Internet Connections
• Change the MTU Size
22
Use the Internet Setup Wizard
You can use the Setup Wizard to detect your Internet settings and automatically set up
your router.
To use the Setup Wizard:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup Wizard.
The Setup Wizard page displays.
5. Select the Yes radio button.
If you select No, you are taken to the Internet Setup page (see Manually Set Up the
Internet Connection on page 23).
6. Click the Next button.
The Setup Wizard searches your Internet connection for servers and protocols to
determine your ISP configuration and checks your operation mode.
Manually Set Up the Internet Connection
You can view or change the router’s Internet connection settings.
Specify an Internet Connection Without a Login
To specify the Internet connection settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
User Manual23Specify Your Internet Settings
Orbi Whole Home Tri-Band Mesh WiFi 6 System
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Internet.
The Internet Setup page.
5. Leave the Does your Internet connection require a login No radio button selected.
6. If your Internet connection requires an account name or host name, type it in the
Account Name (If Required) field.
7. If your Internet connection requires a domain name, type it in the Domain Name (If
Required) field.
For the other sections in this page, the default settings usually work, but you can
change them.
8. Select an Internet IP Address radio button:
•Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your
ISP automatically assigns these addresses.
•Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
address that your ISP assigned. The gateway is the ISP router to which your router
connects.
9. Select a Domain Name Server (DNS) Address radio button:
•Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.
10. Select a Router MAC Address radio button:
•Use Default Address. Use the default MAC address.
•Use Computer MAC Address. The router captures and uses the MAC address
of the computer that you are now using. You must use the one computer that the
ISP allows.
•Use This MAC Address. Enter the MAC address that you want to use.
11. Click the Apply button.
Your settings are saved.
User Manual24Specify Your Internet Settings
Orbi Whole Home Tri-Band Mesh WiFi 6 System
12. Click the Test button to test your Internet connection.
Specify an Internet Connection That Uses a Login
To view or change the basic Internet setup:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Internet.
The Internet Setup page displays.
5. Select the Does your Internet connection require a login Yes radio button.
The page adjusts.
6. From the Internet Service Provider menu, select the encapsulation method:
The selections are PPPoE,PPTP,orL2TP.
7. In the Login field, enter the login name your ISP gave you.
This login name is often an email address.
8. In the Password field, type the password that you use to log in to your Internet
service.
9. If your ISP requires a service name, type it in the Service Name (if Required) field.
10. From the Connection Mode menu, select Always On,Dial on Demand,orManually
Connect.
11. To change the number of minutes until the Internet login time out, in the Idle Timeout
(In minutes) field, type the number of minutes.
This is how long the router keeps the Internet connection active when no one on the
network is using the Internet connection. A value of 0 (zero) means never log out.
User Manual25Specify Your Internet Settings
Orbi Whole Home Tri-Band Mesh WiFi 6 System
12. Select an Internet IP Address radio button:
•Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your
ISP automatically assigns these addresses.
•Use Static IP Address. Enter the IP address, IP subnet mask, and gateway IP
address that your ISP assigned. The gateway is the ISP router to which your router
connects.
13. Select a Domain Name Server (DNS) radio button:
•Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.
14. Select a Router MAC Address radio button:
•Use Default Address. Use the default MAC address.
•Use Computer MAC Address. The router captures and uses the MAC address
of the computer that you are now using. You must use the one computer that the
ISP allows.
•Use This MAC Address. Enter the MAC address that you want to use.
15. Click the Apply button.
Your settings are saved.
16. Click the Test button to test your Internet connection.
Specify IPv6 Internet Connections
You can set up an IPv6 Internet connection if the router does not detect it automatically.
To set up an IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
User Manual26Specify Your Internet Settings
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The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select the IPv6 connection type:
•If you are not sure, select Auto Detect so that the router detects the IPv6 type
that is in use.
•If your Internet connection does not use PPPoE, DHCP, or fixed, but is IPv6, select
Auto Config.
Your Internet service provider (ISP) can provide this information. For more
information about IPv6 Internet connection, see the following sections:
•Use Auto Detect for an IPv6 Internet Connection on page 28
•Use Auto Config for an IPV6 Internet Connection on page 29
•Set Up an IPv6 6rd Tunnel Internet Connection on page 30
•Set Up an IPv6 6to4 Tunnel Internet Connection on page 32
•Set Up an IPv6 Pass Through Internet Connection on page 34
•Set Up an IPv6 Fixed Internet Connection on page 34
•Set Up an IPv6 DHCP Internet Connection on page 35
•Set Up an IPv6 PPPoE Internet Connection on page 37
6. Click the Apply button.
Your settings are saved.
User Manual27Specify Your Internet Settings
Orbi Whole Home Tri-Band Mesh WiFi 6 System
Requirements for Entering IPv6 Addresses
IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated
by colons. You can reduce any four-digit group of zeros within an IPv6 address to a
single zero or omit it. The following errors invalidate an IPv6 address:
•More than eight groups of hexadecimal quartets
•More than four hexadecimal characters in a quartet
•More than two colons in a row
Use Auto Detect for an IPv6 Internet Connection
To set up an IPv6 Internet connection through auto detection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select Auto Detect.
The page adjusts.
The router automatically detects the information in the following fields:
•Connection Type. This field indicates the connection type that is detected.
•Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the
length of the prefix, which is also indicated by the underline (_) under the IPv6
address. If no address is acquired, the field displays Not Available.
•Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the
prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.
User Manual28Specify Your Internet Settings
Orbi Whole Home Tri-Band Mesh WiFi 6 System
6. Select an IP Address Assignment radio button:
•Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
•Auto Config. This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the devices on your
home network (the LAN).
7. (Optional) Select the Use This Interface ID check box and specify the interface ID
to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.
8. Click the Apply button.
Your settings are saved.
Use Auto Config for an IPV6 Internet Connection
To set up an IPv6 Internet connection through auto configuration:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select Auto Config.
The page adjusts.
The router automatically detects the information in the following fields:
•Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the
User Manual29Specify Your Internet Settings
Orbi Whole Home Tri-Band Mesh WiFi 6 System
length of the prefix, which is also indicated by the underline (_) under the IPv6
address. If no address is acquired, the field displays Not Available.
•Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the
prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.
6. (Optional) In the DHCP User Class (If Required) field, enter a host name.
Most people can leave this field blank, but if your ISP gave you a specific host name,
enter it here.
7. (Optional) In the DHCP Domain Name (If Required) field, enter a domain name.
You can type the domain name of your IPv6 ISP. Do not enter the domain name for
the IPv4 ISP here. For example, if your ISP’s mail server is mail.xxx.yyy.zzz, type
xxx.yyy.zzz as the domain name. If your ISP provided a domain name, type it in this
field. For example, Earthlink Cable might require a host name of home, and Comcast
sometimes supplies a domain name.
8. Select an IP Address Assignment radio button:
•Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
•Auto Config. This is the default setting.
9. (Optional) Select the Use This Interface ID check box and specify the interface ID
that you want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.
10. Click the Apply button.
Your settings are saved.
Set Up an IPv6 6rd Tunnel Internet Connection
The 6rd protocol makes it possible to deploy IPv6 to sites using a service provider’s
IPv4 network. 6rd uses the service provider’s own IPv6 address prefix. This limits the
operational domain of 6rd to the service provider’s network and is under direct control
of the service provider. The IPv6 service provided is equivalent to native IPv6. The 6rd
mechanism relies on an algorithmic mapping between the IPv6 and IPv4 addresses that
are assigned for use within the service provider’s network. This mapping allows for
automatic determination of IPv4 tunnel endpoints from IPv6 prefixes, allowing stateless
operation of 6rd.
User Manual30Specify Your Internet Settings
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With a 6rd Tunnel configuration, the router follows the RFC5969 standard, supporting
two ways to establish a 6rd tunnel IPv6 WAN connection:
•Auto Detect Mode. In IPv6 Auto Detect mode, when the router receives option 212
from the DHCPv4 option, auto detect selects the IPv6 as 6rd Tunnel setting. The
router uses the 6rd option information to establish the 6rd connection.
•Manual Mode. Select 6rd. If the router receives option 212, the fields are
automatically completed. Otherwise, you must enter the 6rd settings.
To set up an IPv6 6rd Tunnel Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. In the Internet Connection Type menu, select 6rd.
The page adjusts.
The router automatically detects the information in the following sections:
•6rd (IPv6 Rapid Development) Configuration. The router detects the service
provider’s IPv4 network and attempts to establish an IPv6 6rd Tunnel connection.
If the IPv4 network returns 6rd parameters to the router, the page adjusts to
display the correct settings in this section.
•Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the
prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.
User Manual31Specify Your Internet Settings
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6. Select an IPv6 Domain Name Server (DNS) Address radio button:
•Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.
7. Select an IP Address Assignment radio button:
•Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
•Auto Config. This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the devices on your
home network.
8. (Optional) Select the Use This Interface ID check box and specify the interface ID
that you want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.
9. Click the Apply button.
Your settings are saved.
Set Up an IPv6 6to4 Tunnel Internet Connection
The remote relay router is the router to which your router creates a 6to4 tunnel. Make
sure that the IPv4 Internet connection is working before you apply the 6to4 tunnel
settings for the IPv6 connection.
To set up an IPv6 Internet connection by using a 6to4 tunnel:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
User Manual32Specify Your Internet Settings
Orbi Whole Home Tri-Band Mesh WiFi 6 System
The IPv6 page displays.
5. From the Internet Connection Type menu, select 6to4 Tunnel.
The page adjusts.
The router automatically detects the information in the Router’s IPv6 Address on
LAN field. This field shows the IPv6 address that is acquired for the router’s LAN
interface. The number after the slash (/) is the length of the prefix, which is also
indicated by the underline (_) under the IPv6 address. If no address is acquired, the
field displays Not Available.
6. Select a Remote 6to4 Relay Router radio button:
•Auto. Your router uses any remote relay router that is available on the Internet.
This is the default setting.
•Static IP Address. Enter the static IPv4 address of the remote relay router. Your
IPv6 ISP usually provides this address.
7. Select an IPv6 Domain Name Server (DNS Address) radio button:
•Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.
8. Select an IP Address Assignment radio button:
•Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
•Auto Config. This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the devices on your
home network.
9. (Optional) Select the Use This Interface ID check box and specify the interface ID
that you want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.
10. Click the Apply button.
Your settings are saved.
User Manual33Specify Your Internet Settings
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Set Up an IPv6 Pass Through Internet Connection
In pass-through mode, the router works as a Layer 2 Ethernet switch with two ports (LAN
and WAN Ethernet ports) for IPv6 packets. The router does not process any IPv6 header
packets.
To set up a pass-through IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select Pass Through.
The page adjusts, but no additional fields display.
6. Click the Apply button.
Your settings are saved.
Set Up an IPv6 Fixed Internet Connection
To set up a fixed IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
User Manual34Specify Your Internet Settings
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5. From the Internet Connection Type menu, select Fixed.
The page adjusts.
6. Configure the fixed IPv6 addresses for the WAN connection:
•IPv6 Address/Prefix Length. The IPv6 address and prefix length of the router
WAN interface.
•Default IPv6 Gateway. The IPv6 address of the default IPv6 gateway for the
router’s WAN interface.
•Primary DNS Server. The primary DNS server that resolves IPv6 domain name
records for the router.
•Secondary DNS Server. The secondary DNS server that resolves IPv6 domain
name records for the router.
Note: If you do not specify the DNS servers, the router uses the DNS servers that
are configured for the IPv4 Internet connection on the Internet Setup page. (See
Manually Set Up the Internet Connection on page 23.)
7. Select an IP Address Assignment radio button:
•Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
•Auto Config. This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the devices on your
home network.
8. In the IPv6 Address/Prefix Length fields, specify the static IPv6 address and prefix
length of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.
9. Click the Apply button.
Your settings are saved.
Set Up an IPv6 DHCP Internet Connection
To set up an IPv6 Internet connection with a DHCP server:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
User Manual35Specify Your Internet Settings
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A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select DHCP.
The page adjusts.
The router automatically detects the information in the following fields:
•Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the
length of the prefix, which is also indicated by the underline (_) under the IPv6
address. If no address is acquired, the field displays Not Available.
•Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the
prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.
6. Select an IPv6 Domain Name Server (DNS) Address radio button:
•Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.
7. (Optional) In the User Class (If Required) field, enter a host name.
Most people can leave this field blank, but if your ISP gave you a specific host name,
enter it here.
8. (Optional) In the Domain Name (If Required) field, enter a domain name.
You can type the domain name of your IPv6 ISP. Do not enter the domain name for
the IPv4 ISP here. For example, if your ISP’s mail server is mail.xxx.yyy.zzz, type
xxx.yyy.zzz as the domain name. If your ISP provided a domain name, type it in this
field. For example, Earthlink Cable might require a host name of home, and Comcast
sometimes supplies a domain name.
User Manual36Specify Your Internet Settings
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9. Select an IP Address Assignment radio button:
•Use DHCP Server. This method passes more information to LAN devices, but
some IPv6 systems might not support the DHCv6 client function.
•Auto Config. This is the default setting.
This setting specifies how the router assigns IPv6 addresses to the devices on your
home network (the LAN).
10. (Optional) Select the Use This Interface ID check box and specify the interface ID
that you want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.
11. Click the Apply button.
Your settings are saved.
Set Up an IPv6 PPPoE Internet Connection
To set up a PPPoE IPv6 Internet connection:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > IPv6.
The IPv6 page displays.
5. From the Internet Connection Type menu, select PPPoE.
The page adjusts.
The router automatically detects the information in the following fields:
•Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired
for the router’s WAN (or Internet) interface. The number after the slash (/) is the
User Manual37Specify Your Internet Settings
Orbi Whole Home Tri-Band Mesh WiFi 6 System
length of the prefix, which is also indicated by the underline (_) under the IPv6
address. If no address is acquired, the field displays Not Available.
•Router’s IPv6 Address on LAN. This field shows the IPv6 address that is acquired
for the router’s LAN interface. The number after the slash (/) is the length of the
prefix, which is also indicated by the underline (_) under the IPv6 address. If no
address is acquired, the field displays Not Available.
6. In the Login field, enter the login information for the ISP connection.
This is usually the name that you use in your email address. For example, if your main
mail account is JerAB@ISP.com, you would type JerAB in this field. Some ISPs (like
Mindspring, Earthlink, and T-DSL) require that you use your full email address when
you log in. If your ISP requires your full email address, type it in this field.
7. In the Password field, enter the password for the ISP connection.
8. In the Service Name field, enter a service name.
If your ISP did not provide a service name, leave this field blank.
Note: The default setting of the Connection Mode field is Always On to provide a
steady IPv6 connection. The router never terminates the connection. If the connection
is terminated, for example, when the modem is turned off, the router attempts to
reestablish the connection immediately after the PPPoE connection becomes available
again.
9. Select an IPv6 Domain Name Server (DNS) Address radio button:
•Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
Your ISP automatically assigns this address.
•Use These DNS Servers. If you know that your ISP requires specific servers, select
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary
DNS server address is available, enter it also.
10. (Optional) Select the Use This Interface ID check box and specify the interface ID
that you want to be used for the IPv6 address of the router’s LAN interface.
If you do not specify an ID here, the router generates one automatically from its MAC
address.
11. Click the Apply button.
Your settings are saved.
User Manual38Specify Your Internet Settings
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Change the MTU Size
The maximum transmission unit (MTU) is the largest data packet a network device
transmits. When one network device communicates across the Internet with another,
the data packets travel through many devices along the way. If a device in the data path
uses a lower MTU setting than the other devices, the data packets must be split or
“fragmented” to accommodate the device with the smallest MTU.
The best MTU setting for NETGEAR equipment is often the default value. In some
situations, changing the value fixes one problem but causes another. Leave the MTU
unchanged unless one of these situations occurs:
•You experience problems connecting to your ISP or other Internet service, and the
technical support of either the ISP or NETGEAR recommends changing the MTU
setting. These web-based applications might require an MTU change:
-A secure website that does not open, or displays only part of a web page
- Yahoo email
- MSN portal
•You use VPN and experience severe performance problems.
•You used a program to optimize MTU for performance reasons, and now you are
experiencing connectivity or performance problems.
Note: An incorrect MTU setting can cause Internet communication problems. For
example, you might not be able to access certain websites, frames within websites,
secure login pages, or FTP or POP servers.
To change the MTU size:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > WAN Setup.
The WAN Setup page displays.
User Manual39Specify Your Internet Settings
Orbi Whole Home Tri-Band Mesh WiFi 6 System
5. In the MTU Size field, enter a value from 64 to 1500.
6. Click the Apply button.
Your settings are saved.
If you suspect an MTU problem, a common solution is to change the MTU to 1400.
If you are willing to experiment, you can gradually reduce the MTU from the maximum
value of 1500 until the problem goes away. The following table describes common
MTU sizes and applications.
Table 5. Common MTU sizes
ApplicationMTU
The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE or VPN,
and is the default value for NETGEAR routers, adapters, and switches.
1500
Used in PPPoE environments.1492
Maximum size to use for pinging. (Larger packets are fragmented.)1472
Used in some DHCP environments.1468
Used in PPTP environments or with VPN.1436
Typical value to connect to dial-up ISPs.576
User Manual40Specify Your Internet Settings
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4
Control Access to the Internet
The router comes with a built-in firewall that helps protect your home network from
unwanted intrusions from the Internet.
This chapter includes the following sections:
• Allow or Block Access to Your Network
• Use Keywords to Block Internet Sites
• Delete Keywords That Are Used to Block Internet Sites
• Avoid Blocking on a Trusted Computer
• Block Services From the Internet
• Manage Network Access Control Lists
• Schedule When to Block Internet Sites and Services
• Set Up Security Event Email Notifications
41
Allow or Block Access to Your Network
You can use access control to block access to your network.
To set up access control:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Access Control.
The Access Control page displays.
5. Select the Turn on Access Control check box.
You must select this check box before you can specify an access rule and use the
Allow and Block buttons. When this check box is cleared, all devices are allowed to
connect, even if a device is in the blocked list.
6. Select an access rule:
•Allow all new devices to connect. With this setting, if you buy a new device, it
can access your network. You don’t need to enter its MAC address on this page.
We recommend that you leave this radio button selected.
•Block all new devices from connecting. With this setting, if you buy a new
device, before it can access your network, you must enter its MAC address for
an Ethernet connection and its MAC address for a WiFi connection in the allowed
list.
The access rule does not affect previously blocked or allowed devices. It applies
only to devices joining your network in the future after you apply these settings.
7. To allow the computer or device you’re currently using to continue to access the
network, select the check box next to your computer or device, and click the Allow
button.
User Manual42Control Access to the Internet
Orbi Whole Home Tri-Band Mesh WiFi 6 System
8. To view a list of allowed or blocked devices that are not connected, click one of the
following links:
•View list of allowed devices not currently connected to the network
•View list of blocked devices not currently connected to the network
The list displays.
9. Click the Apply button.
Your settings are saved.
Use Keywords to Block Internet Sites
You can use keywords to block certain Internet sites from your network. You can use
blocking all the time or based on a schedule.
To block Internet sites:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Sites.
The Block Sites page displays.
5. Select a keyword blocking option:
•Per Schedule. Turn on keyword blocking according to a schedule that you set.
(See Schedule When to Block Internet Sites and Services on page 56.)
•Always. Turn on keyword blocking all the time, independent of the Schedule
page.
6. In the Type keyword or domain name here field, enter a keyword or domain that
you want to block.
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For example:
•Specify XXX to block http://www.badstuff.com/xxx.html.
•Specify .com if you want to allow only sites with domain suffixes such as .edu or
.gov.
•Enter a period (.) to block all Internet browsing access.
7. Click the Add Keyword button.
The keyword is added to the keyword list. The keyword list supports up to 32 entries.
8. Click the Apply button.
Keyword blocking takes effect.
Delete Keywords That Are Used to Block
Internet Sites
To delete keywords that are used to block Internet sites:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Sites.
The Block Sites page displays.
5. Do one of the following:
•To delete a single word, select it and click the Delete Keyword button.
The keyword is removed from the list.
•To delete all keywords on the list, click the Clear List button.
All keywords are removed from the list.
6. Click the Apply button.
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Your settings are saved.
Avoid Blocking on a Trusted Computer
You can exempt one trusted computer from blocking. The computer that you exempt
must be assigned a fixed IP address. You can use the reserved IP address feature to
specify the IP address. See Manage Reserved LAN IP Addresses on page 68.
To specify a trusted computer:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Sites.
The Block Sites page displays.
5. Scroll down and select the Allow trusted IP address to visit blocked sites check
box.
6. In the Trusted IP Address field, enter the IP address of the trusted computer.
7. Click the Apply button.
Your settings are saved.
Block Services From the Internet
You can block Internet services on your network based on the type of service. You can
block the services all the time or based on a schedule.
To block services:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
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3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Block Services.
The Block Services page displays.
5. Specify when to block the services:
•To block the services all the time, select the Always radio button.
•To block the services based on a schedule, select the Per Schedule radio button.
For information about how to specify the schedule, see Schedule When to Block
Internet Sites and Services on page 47.
6. Click the Add button.
The Block Services Setup page displays.
7. To add a service that is in the Service Type list, select the application or service.
The settings for this service automatically display in the fields.
8. To add a service or application that is not the list, select User Defined.
a. If you know that the application uses either TCP or UDP, select the appropriate
protocol.
Otherwise, select TCP/UDP (both).
b. Enter the starting port and ending port numbers.
•If the service uses a single port number, enter that number in both fields.
•To find out which port numbers the service or application uses, you can contact
the publisher of the application, ask user groups or newsgroups, or search
on the Internet.
9. To specify how to filter the services, select one of the following radio buttons:
•Only This IP Address. Block services for a single computer.
•IP Address Range. Block services for a range of computers with consecutive IP
addresses on your network.
•All lP Addresses. Block services for all computers on your network.
10. Click the Add button.
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Your settings are saved.
Manage Network Access Control Lists
You can use access control to block or allow access to your network.
To manage devices that are allowed or blocked:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Access Control.
The Access Control page displays.
5. Select the Turn on Access Control check box.
6. Click the View list of allowed devices not currently connected to the network
link.
The list displays.
7. Select the check box for a device.
8. Use the Add button, Edit button, and Remove from the list button as needed.
9. Click the Apply button.
Your settings are saved.
Schedule When to Block Internet Sites and
Services
When you schedule blocking, the same schedule is used to block sites and to block
services. For information about how to specify what you want the router to block, see
Use Keywords to Block Internet Sites on page 43 and Avoid Blocking on a Trusted
Computer on page 45.
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To schedule blocking:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > Schedule.
5. Specify when to block keywords and services:
•Days to Block. Select the check box for each day that you want to block the
keywords or select the Every Day check box, which automatically selects the
check boxes for all days.
•Time of Day to Block. Select a start and end time in 24-hour format, or select
All Day for 24-hour blocking.
6. Select your time zone from the list.
7. If you live in a region that observes daylight saving time, select the Automatically
adjust for daylight savings time check box.
8. Click the Apply button.
Your settings are saved.
Set Up Security Event Email Notifications
The router can email you its logs of router activity. The log records router activity and
security events such as attempts to access blocked sites or services.
To set up email notifications:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
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The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Security > E-mail.
The E-mail page displays.
5. Select the Turn Email Notification On check box.
6. In the Primary E-mail Address field, enter the email address to which logs and alerts
are sent.
This email address is also used for the From address. If this field is blank, log and
alert messages are not sent.
7. In the Your Outgoing Mail Server field, enter the name of your ISP outgoing (SMTP)
mail server (such as mail.myISP.com).
You might be able to find this information in the configuration window of your email
program. If you leave this field blank, log and alert messages are not sent.
8. In the Outgoing Mail Server Port Number field, enter your mail server’s port
number.
You might be able to find this information in the configuration window of your email
program.
9. If your outgoing email server requires authentication, select the My Mail Server
requires authentication check box and do the following:
•In the User Name field, type the user name for the outgoing email server.
•In the Password field, type the password for the outgoing email server.
10. To send alerts immediately, select the Send Alerts Immediately check box.
Email alerts are sent immediately when someone attempts to visit a blocked site.
11. To send logs based on a schedule, specify these settings:
•From Send logs according to this schedule menu, select the schedule type.
•From the Day menu, select the day.
•From the Time menu, select the time, and select the am or pm radio button.
12. Click the Apply button.
Your settings are saved.
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Logs are sent automatically. If the log fills before the specified time, it is sent. After
the log is sent, it is cleared from the router memory. If the router cannot email the
log and the log buffer fills, the router overwrites the log.
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5
Optimize Performance
This chapter contains the following sections:
• Enable or Disable WiFi Multimedia Quality of Service
• Improve Network Connections With Universal Plug N Play
• Enable or disable daisy-chain topology
• Enable or disable implicit beamforming
• Enable or disable MU-MIMO
• Enable or disable fast roaming
51
Enable or Disable WiFi Multimedia Quality
of Service
Wi-Fi Multimedia Quality of Service (WMM QoS) prioritizes WiFi voice and video traffic
over the WiFi link. WMM QoS is automatically enabled.
WMM QoS prioritizes WiFi data packets from different applications based on four access
categories: voice, video, best effort, and background. For an application to receive the
benefits of WMM QoS, WMM must be enabled for both it and the client running that
application. Legacy applications that do not support WMM and applications that do
not require QoS are assigned to the best effort category, which receives a lower priority
than voice and video.
To enable or disable WMM QoS:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings page displays.
5. In the Advanced Wireless Settings (2.4GHz b/g/n) or (5GHz 802.11a/n/ac) section,
do one of the following:
•To enable WMM, select the Enable WMM (Wi-Fi multimedia) settings check
box.
•To disable WMM, clear the Enable WMM (Wi-Fi multimedia) settings check
box.
6. Click the Apply button.
Your settings are saved.
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Improve Network Connections With
Universal Plug N Play
Universal Plug N Play (UPnP) helps devices, such as Internet appliances and computers,
access the network and connect to other devices as needed. UPnP devices can
automatically discover the services from other registered UPnP devices on the network.
If you use applications such as multiplayer gaming, peer-to-peer connections, or real-time
communications such as instant messaging or remote assistance (a feature in Windows
XP), enable UPnP.
To enable Universal Plug and Play:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > UPnP.
The UPnP page displays.
5. Select the Turn UPnP On check box.
By default, this check box is selected. UPnP for automatic device configuration can
be enabled or disabled. If the Turn UPnP On check box is cleared, the router does
not allow any device to automatically control router resources, such as port
forwarding.
6. Type the advertisement period in minutes.
The advertisement period specifies how often the router broadcasts its UPnP
information. This value can range from 1 to 1440 minutes. The default period is 30
minutes. Shorter durations ensure that control points receive current device status
at the expense of more network traffic. Longer durations can compromise the
freshness of the device status but can significantly reduce network traffic.
7. Type the advertisement time to live in hops.
The time to live for the advertisement is measured in hops (steps) for each UPnP
packet sent. Hops are the steps a packet takes between routers. The number of hops
can range from 1 to 255. The default value for the advertisement time to live is 4
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hops, which should be fine for most home networks. If you notice that some devices
are not being updated or reached correctly, it might be necessary to increase this
value.
8. Click the Apply button.
The UPnP Portmap Table displays the IP address of each UPnP device that is accessing
the router and which ports (internal and external) that device opened. The UPnP
Portmap Table also displays what type of port is open and whether that port is still
active for each IP address.
9. To refresh the information in the UPnP Portmap Table, click the Refresh button.
Enable or disable daisy-chain topology
Daisy-chain topology allows your Orbi satellite to connect to other Orbi satellites. This
feature only applies if you own one Orbi router and two or more Orbi satellites. If you
disable this feature, your Orbi satellites can connect only to your Orbi router. This feature
is enabled by default.
Note: Enabling or disabling this feature causes all your Orbi devices to reboot.
To enable or disable daisy-chain:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings page displays.
5. To enable or disable daisy-chain topology, do one of the following:
•To enable daisy-chain topology, select the Enable Daisy-Chain Topology check
box.
•To disable daisy-chain topology, clear the Enable Daisy-Chain Topology check
box.
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6. Click the Apply button.
Your settings are saved.
Enable or disable implicit beamforming
Implicit beamforming allows the router to use information from WiFi clients that support
beamforming to improve the WiFi signal.
To enable or disable implicit beamforming:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings page displays.
5. To enable or disable implicit beamforming, do one of the following:
•To enable implicit beamforming, select the Enable Implicit Beamforming check
box.
•To disable implicit beamforming, clear the Enable Implicit Beamforming check
box.
6. Click the Apply button.
Your settings are saved.
Enable or disable MU-MIMO
Multiuser multiple input, multiple output (MU-MIMO) improves performance when
multiple MU-MIMO-capable WiFi clients transfer data at the same time. WiFi clients
must support MU-MIMO, and they must be connected to a 5 GHz WiFi band.
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To enable or disable MU-MIMO:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings page displays.
5. To enable or disable daisy-chain topology, do one of the following:
•To enable MU-MIMO, select the Enable MU-MIMO check box.
•To disable MU-MIMO, clear the Enable MU-MIMO check box.
6. Click the Apply button.
Your settings are saved.
If you connected over WiFi to the network, you are disconnected from the network
and must reconnect.
Enable or disable fast roaming
Fast roaming allows your Orbi devices to direct your client devices to the most optimal
WiFi band quicker.
To enable or disable fast roaming:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
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4. Select ADVANCED > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings page displays.
5. To enable or disable fast roaming, do one of the following:
•To enable fast roaming, select the Enable Fast Roaming check box.
•To disable fast roaming, clear the Enable Fast Roaming check box.
6. Click the Apply button.
Your settings are saved.
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6
Specify Network Settings
This chapter includes the following sections:
• View or Change WAN Settings
• Dynamic DNS
• Set Up a Default DMZ Server
• Change the Router’s Device Name
• Change the LAN TCP/IP Settings
• Use the Router as a DHCP Server
• Disable the DHCP Server Feature in the Router
• Manage Reserved LAN IP Addresses
• Custom Static Routes
• Specify Basic WiFi Settings
• Set Up a Guest WiFi Network
• View or Change Advanced WiFi Settings
• Use the Router as a WiFi Access Point
• Set Up Router Mode
• Generate a New Backhaul Password
• Set Up a Bridge for a Port Group or VLAN Tag Group
• Enable British Telecom IGMP Proxy Support
• Get Multi-Gig Internet With Internet Port Aggregation
58
View or Change WAN Settings
You can view or configure wide area network (WAN) settings for the Internet port. You
can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU)
size, and enable the router to respond to a ping to its WAN (Internet) port.
To view the WAN settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > WAN Setup
The WAN Setup page displays.
5. View or change the following settings:
•Disable Port Scan and DoS Protection. DoS protection protects your LAN against
denial of service attacks such as Syn flood, Smurf Attack, Ping of Death, and many
others. Select this check box only in special circumstances.
•Default DMZ Server. This feature is sometimes helpful when you are playing
online games or videoconferencing, but it makes the firewall security less effective.
See Set Up a Default DMZ Server on page 62.
•Respond to Ping on Internet Port. This feature allows your router to be
discovered. Use this feature only as a diagnostic tool or if you have a specific
reason.
•Disable IGMP Proxying. IGMP proxying allows a computer on the local area
network (LAN) to receive the multicast traffic it is interested in from the Internet.
If you do not need this feature, select this check box to disable it.
•MTU Size (in bytes). The normal MTU (maximum transmit unit) value for most
Ethernet networks is 1500 bytes, or 1492 bytes for PPPoE connections. Change
the MTU only if you are sure that it is necessary for your ISP connection. See
Change the MTU Size on page 39.
•NAT Filtering. Network Address Translation (NAT) determines how the router
processes inbound traffic. Secured NAT protects computers on the LAN from
attacks from the Internet, but might prevent some Internet games, point-to-point
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applications, or multimedia applications from working. Open NAT provides a
much less secured firewall, but allows almost all Internet applications to work.
6. Click the Apply button.
Your settings are saved.
Dynamic DNS
Internet service providers (ISPs) assign numbers called IP addresses to identify each
Internet account. Most ISPs use dynamically assigned IP addresses. This means that the
IP address can change at any time. You can use the IP address to access your network
remotely, but most people don’t know what their IP addresses are or when this number
changes.
To make it easier to connect, you can get a free account with a Dynamic DNS service
that lets you use a domain name to access your home network. To use this account, you
must set up the router to use Dynamic DNS. Then the router notifies the Dynamic DNS
service provider whenever its IP address changes. When you access your Dynamic DNS
account, the service finds the current IP address of your home network and automatically
connects you.
If your ISP assigns a private WAN IP address (such as 192.168.x.x or 10.x.x.x), the Dynamic
DNS service does not work because private addresses are not routed on the Internet.
Set Up a New Dynamic DNS Account
To set up Dynamic DNS and register for a free NETGEAR account:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Dynamic DNS.
The Dynamic DNS page displays.
5. Select the Use a Dynamic DNS Service check box.
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6. In the Service Provider list, select NETGEAR.
7. Select the No radio button.
8. In the Host Name field, type the name that you want to use for your URL.
The host name is sometimes called the domain name. Your free URL includes the
host name that you specify, and ends with mynetgear.com. For example, specify
MyName.mynetgear.com.
9. In the Email field, type the email address that you want to use for your account.
10. In the Password (6-32 characters) field, type the password for your account.
11. Click the Register button.
12. Follow the onscreen instructions to register for your NETGEAR Dynamic DNS service.
13. To check that Dynamic DNS is enabled in the router, click the Show Status button.
A message displays the Dynamic DNS status.
Specify a DNS Account That You Already Created
If you already own a Dynamic DNS account with NETGEAR, no-IP, or Dyn, you can set
up the router to use your account.
To set up Dynamic DNS if you already created an account:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Dynamic DNS.
The Dynamic DNS page displays.
5. Select the Use a Dynamic DNS Service check box.
6. In the Service Provider list, select your provider.
7. Select the Yes radio button.
The page adjusts and displays to show the Status,Cancel, and Apply buttons.
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8. In the Host Name field, type the host name (sometimes called the domain name)
for your account.
9. For a no-IP Dyn account, in the User Name field, enter the user name for your account.
10. For a NETGEAR account at no-IP, in the Email field, type the email address for your
account.
11. In the Password (6-32 characters) field, type the password for your DDNS account.
12. Click the Apply button.
Your settings are saved.
13. To verify that your Dynamic DNS service is enabled in the router, click the Show
Status button.
A message displays the Dynamic DNS status.
Change the Dynamic DNS Settings
To change your settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Dynamic DNS.
The Dynamic DNS page displays.
5. Change your DDNS account settings as necessary.
6. Click the Apply button.
Your settings are saved.
Set Up a Default DMZ Server
The default DMZ server feature is helpful when you are using some online games and
videoconferencing applications that are incompatible with Network Address Translation
(NAT). The router is programmed to recognize some of these applications and to work
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correctly with them, but other applications might not function well. In some cases, one
local computer can run the application correctly if the IP address for that computer is
entered as the default DMZ server.
DMZ servers pose a security risk. A computer designated as the default DMZ server
loses much of the protection of the firewall and is exposed to exploits from the Internet.
If compromised, the DMZ server computer can be used to attack other computers on
your network.
The router usually detects and discards incoming traffic from the Internet that is not a
response to one of your local computers or a service that you configured in the Port
Forwarding/Port Triggering page. Instead of discarding this traffic, you can specify that
the router forwards the traffic to one computer on your network. This computer is called
the default DMZ server.
To set up a default DMZ server:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > WAN Setup.
The WAN Setup page displays.
5. Select the Default DMZ Server check box.
6. Type the IP address.
7. Click the Apply button.
Your settings are saved.
Change the Router’s Device Name
The router’s device name is its model number. This device name displays in a file
manager when you browse your network.
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To change the router’s device name:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > Device Name.
The Device Name page displays.
5. In the Device Name field, type a new name.
6. Click the Apply button.
Your settings are saved.
Change the LAN TCP/IP Settings
The router is preconfigured to use private IP addresses on the LAN side and to act as
a DHCP server. The router’s default LAN IP configuration is as follows:
•LAN IP address. 192.168.1.1
•Subnet mask. 255.255.255.0
These addresses are part of the designated private address range for use in private
networks and are suitable for most applications. If your network requires a different IP
addressing scheme, you can change these settings.
You might want to change these settings if you need a specific IP subnet that one or
more devices on the network uses, or if you use competing subnets with the same IP
scheme.
To change the LAN TCP/IP settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
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The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. In the IP Address field, type the IP address.
6. In the IP Subnet Mask, type the subnet mask of the router.
The IP address and subnet mask identifies which addresses are local to a specific
device and which must be reached through a gateway or router.
7. Change the RIP settings.
Router Information Protocol (RIP) allows a router to exchange routing information
with other routers.
a. Select the RIP direction:
•Both. The router broadcasts its routing table periodically and incorporates
information that it receives.
•Out Only. The router broadcasts its routing table periodically.
•In Only. The router incorporates the RIP information that it receives.
b. Select the RIP version:
•Disabled. This is the default setting.
•RIP-1. This format is universally supported. It is adequate for most networks,
unless you are using an unusual network setup.
•RIP-2. This format carries more information. Both RIP-2B and RIP-2M send the
routing data in RIP-2 format. RIP-2B uses subnet broadcasting. RIP-2M uses
multicasting.
8. Click the Apply button.
Your settings are saved.
If you changed the LAN IP address of the router, you are disconnected when this
change takes effect.
9. To reconnect, close your browser, relaunch it, and log in to the router.
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Use the Router as a DHCP Server
By default, the router acts as a Dynamic Host Configuration Protocol (DHCP) server. The
router assigns IP, DNS server, and default gateway addresses to all computers connected
to the LAN. The assigned default gateway address is the LAN address of the router.
These addresses must be part of the same IP address subnet as the router’s LAN IP
address. Using the default addressing scheme, define a range between 192.168.1.2
and 192.168.1.254, although you can save part of the range for devices with fixed
addresses.
To use the router as a DHCP server and specify the pool of IP addresses that the
router assigns:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. If you previously disabled the DHCP server feature, select the Use Router as DHCP
Server check box.
6. Specify the range of IP addresses that the router assigns:
a. In the Starting IP Address field, enter the lowest number in the range.
This IP address must be in the same subnet as the router. The default starting IP
address is 192.168.1.2.
b. In the Ending IP Address field, enter the number at the end of the range of IP
addresses.
This IP address must be in the same subnet as the router. The default ending IP
address is 192.168.1.254.
7. Click the Apply button.
Your settings are saved.
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The router delivers the following parameters to any LAN device that requests DHCP:
•An IP address from the range that you defined
•Subnet mask
•Gateway IP address (the router’s LAN IP address)
•DNS server IP address (the router’s LAN IP address)
Disable the DHCP Server Feature in the
Router
By default, the router acts as a DHCP server. The router assigns IP, DNS server, and
default gateway addresses to all computers connected to the LAN. The assigned default
gateway address is the LAN address of the router.
You can use another device on your network as the DHCP server, or specify the network
settings of all your computers.
To disable the DHCP server feature in the router:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. Clear the Use Router as DHCP Server check box.
6. Click the Apply button.
7. (Optional) If this service is disabled and no other DHCP server is on your network,
set your computer IP addresses manually so that they can access the router.
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Manage Reserved LAN IP Addresses
When you specify a reserved IP address for a computer on the LAN, that computer
always receives the same IP address each time it accesses the router’s DHCP server.
Assign reserved IP addresses to computers or servers that require permanent IP settings.
Reserve an IP Address
To reserve an IP address:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. In the Address Reservation section of the page, click the Add button.
6. In the IP Address field, type the IP address to assign to the computer or server.
The page adjusts.
7. Choose an IP address from the router’s LAN subnet, such as 192.168.1.x.
8. Type the MAC address of the computer or server.
Tip: If the computer is already on your network, you can copy its MAC address from
the Attached Devices page and paste it here.
9. Click the Apply button.
The reserved address is entered into the table.
The reserved address is not assigned until the next time the computer contacts the
router’s DHCP server. Reboot the computer, or access its IP configuration and force
a DHCP release and renew.
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Edit a Reserved IP Address
To edit a reserved address entry:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
5. Select the radio button next to the reserved address.
6. Click the Edit button.
The Address Reservation page displays.
7. Change the settings.
8. Click the Apply button.
Your settings are saved.
Delete a Reserved IP Address Entry
To delete a reserved address entry:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > LAN Setup.
The LAN Setup page displays.
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5. Select the radio button next to the reserved address.
6. Click the Delete button.
The address is removed.
Custom Static Routes
Typically, you do not need to add static routes unless you use multiple routers or multiple
IP subnets on your network.
As an example of when a static route is needed, consider the following case:
•Your main Internet access is through a cable modem to an ISP.
•Your home network includes an ISDN router for connecting to the company where
you are employed. This router’s address on your LAN is 192.168.1.100.
•Your company’s network address is 134.177.0.0.
When you set up your router, two implicit static routes were created. A default route
was created with your ISP as the gateway, and a second static route was created to your
local network for all 192.168.1.x addresses. With this configuration, if you try to access
a device on the 134.177.0.0 network, your router forwards your request to the ISP. The
ISP forwards your request to the company where you are employed, and the company
firewall is likely to deny the request.
In this case you must define a static route, telling your router to access 134.177.0.0
through the ISDN router at 192.168.1.100. Here is an example:
•The Destination IP Address and IP Subnet Mask fields specify that this static route
applies to all 134.177.x.x addresses.
•The Gateway IP Address field specifies that all traffic for these addresses will be
forwarded to the ISDN router at 192.168.1.100.
•A metric value of 1 works because the ISDN router is on the LAN.
•The Private check box is selected only as a precautionary security measure in case
RIP is activated.
Set Up a Static Route
To set up a static route:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
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A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Static Routes.
The Static Routes page displays.
5. Click the Add button.
The page adjusts.
6. In the Route Name field, type a name for this static route (for identification purposes
only.)
7. To limit access to the LAN only, select the Private check box.
If Private is selected, the static route is not reported in RIP.
8. Select the Active check box to make this route take effect.
9. Type the IP address of the final destination.
10. Type the IP subnet mask for this destination.
If the destination is a single host, type 255.255.255.255.
11. Type the gateway IP address.
This address must be on the same LAN segment as the router.
12. Type a number from 1 through 15 as the metric value.
This value represents the number of routers between your network and the
destination. Usually, a setting of 2 or 3 works, but if this is a direct connection, set it
to 1.
13. Click the Apply button.
The static route is added.
Edit a Static Route
To edit a static route:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
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3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Static Routes.
The Static Routes page displays.
5. In the table, select the radio button for the route.
6. Click the Edit button.
The Static Routes page adjusts.
7. Edit the route information.
8. Click the Apply button.
Your settings are saved.
Delete a Static Route
To delete a static route:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Static Routes.
The Static Routes page displays.
5. In the table, select the radio button for the route.
6. Click the Delete button.
The route is removed from the table.
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Specify Basic WiFi Settings
The router and satellite come preset with the same WiFi network name (SSID) and the
same WiFi security. You can find the SSID and password on the router label and on the
satellite label. If you log in to the router and change the WiFi settings, the router
automatically sends the new settings to the satellite.
If you change your WiFi settings, make a note of the new settings and store it in a safe
place where you can easily find it.
If your computer or mobile device is using a WiFi connection when you change the
network name (SSID) or other WiFi security settings, you are disconnected when you
click the Apply button. To avoid this problem, use a computer with a wired connection
to access the router.
To specify basic WiFi settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless.
The Wireless Settings page displays.
5. To change the network name (SSID), type a new name in the Name (SSID) field.
The name can be up to 32 characters long and it is case-sensitive. The default SSID
is randomly generated and is on the router’s label. If you change the name, make
sure to write down the new name and keep it in a safe place.
6. To change the WiFi channel, select a number in the Channel list.
In some regions, not all channels are available. Do not change the channel unless
you experience interference (shown by lost connections or slow data transfers). If
this happens, experiment with different channels to see which is the best.
When you use multiple access points, it is better if adjacent access points use different
channels to reduce interference. The recommended channel spacing between
adjacent access points is four channels (for example, use Channels 1 and 5, or 6 and
10).
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7. Click the Apply button.
Your settings are saved. The router sends the new settings to the satellite.
If you are using a WiFi connection and you changed the SSID, you are disconnected
from the network.
8. Make sure that you can connect to the WiFi network with its new settings.
If you cannot connect using WiFi, check the following:
•Is your WiFi-enabled computer or mobile device connected to another WiFi
network in your area? Some WiFi devices automatically connect to the first open
network without WiFi security that they discover.
•Is your computer or WiFi device trying to connect to your network with its old
settings (before you changed the settings)? If so, update the WiFi network
selection in your computer or WiFi device to match the current settings for your
network.
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Change the WiFi Password or Security Level
The router and satellite come preset with the same WiFi network name (SSID) and the
same WiFi security. You can find the SSID and password on the router label and on the
satellite label. If you log in to the router and change the WiFi settings, the router
automatically sends the new settings to the satellite. We recommend that you do not
disable security.
To change the WPA settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless.
The Wireless Settings page displays.
5. Under Security Options, select a WPA option:
•WPA2-PSK [AES]
•WPA-PSK [TKIP] + WPA2-PSK [AES]
The WPA2 option uses the newest standard for the strongest security, but some
older computers and WiFi devices cannot use WPA2. If your network includes old
computers and WiFi devices, select the WPA-PSK [TKIP] + WPA2-PSK [AES] radio
button.
The Password (Network Key) field displays.
6. In the Password (Network Key) field, enter the network key (password) that you
want to use.
It is a text string from 8 to 63 characters.
7. Write down the new password and keep it in a secure place for future reference.
8. Click the Apply button.
Your settings are saved.
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Set Up a Guest WiFi Network
To set up a guest WiFi network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Guest Network.
The Guest Network Settings page displays.
5. Select the Enable Guest Network check box.
6. Leave the Enable SSID Broadcast check box selected.
Allowing the router to broadcast its WiFi network name (SSID) makes it easier to find
your network and connect to it. If you clear this check box, that creates a hidden
network.
7. To change the network name, type a new name in the Guest Wireless Network
Name (SSID) field.
The name can be up to 32 characters long and it is case-sensitive. If you change the
name, make sure to write down the new name and keep it in a safe place.
8. Select or clear the Allow guests to see each other and access my local network
check box.
To protect your privacy, this check box is cleared by default. That means your guests
can use your Internet connection but they cannot access computers or devices that
are connected to your Orbi network.
9. Select a security option.
The WPA2 options use the newest standard for the strongest security. WPA2 is the
default setting.
10. Click the Apply button.
Your settings are saved. The router sends the new settings to the satellite.
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View or Change Advanced WiFi Settings
To view or change advanced WiFi settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings page displays.
Note: The backhaul password is a security key that is used in WiFi communication
between the router and the satellite. For information about generating a new backhaul
password, see Generate a New Backhaul Password on page 79.
5. In the Region list,- select your region.
In some locations, you cannot change this setting.
6. To control the SSID broadcast, select or clear the Enable SSID Broadcast check
box.
When this check box is selected, the router broadcasts its network name (SSID) so
that it displays when you scan for local WiFi networks on your computer or WiFi
device.
7. Click the Apply button.
Your settings are saved.
Use the Router as a WiFi Access Point
You can set up the router to run as an access point (AP) on the same local network as
another router or gateway.
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For example, you can use the Orbi router as a WiFi access point that connects to a
gateway or modem router that you already use for your Internet service. In this situation,
you do not need to change the settings for the gateway or modem router.
To set up the Orbi router as an AP after you set up your Internet connection:
1. Use an Ethernet cable to connect the Internet port of this router to a LAN port on
your existing router or gateway.
2. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
3. Enter orbilogin.com.
A login window opens.
4. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
5. Select ADVANCED > Advanced Setup > Router/AP Mode.
The Router/AP Mode page displays.
6. Select the AP Mode radio button.
The page adjusts.
7. Select the IP address setting:
•Get dynamically from existing router. The other router on the network assigns
an IP address to this router while this router is in AP mode.
•Enable fixed IP settings on this device (not recommended). Use this setting
if you want to manually assign a specific IP address to this router while it is in AP
mode. Using this option effectively requires advanced network experience.
Note: To avoid interference with other routers or gateways in your network, we
recommend that you use different WiFi settings on each router. You can also turn
off the WiFi radio on the other router or gateway and use the Orbi only for WiFi client
access.
8. Click the Apply button.
The IP address of the router changes, and you are disconnected.
9. To reconnect, close and restart your browser and enter orbilogin.com.
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Set Up Router Mode
If you set up your router as an access point, you can change it back to a router.
To set up the Orbi router as a router:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Router/AP Mode.
The Router/AP Mode page displays.
5. Select the Router Mode radio button.
The page adjusts.
6. Click the Apply button.
Your settings are saved.
Generate a New Backhaul Password
The backhaul password is a security key that is used in WiFi communication between
the router and the satellite. You can generate a new backhaul password. After you
generate a new backhaul password, you must use the Sync button to build a new
backhaul connection so that the router and satellite can communicate with each other
using WiFi.
To generate a new backhaul password:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
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The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Wireless Settings.
The Advanced Wireless Settings page displays.
5. In the Backhaul Password section, click the GENERATE button.
The router generates a new backhaul password.
Set Up a Bridge for a Port Group or VLAN
Tag Group
Some devices, such as an IPTV, cannot function behind the router’s Network Address
Translation (NAT) service or firewall. Based on what your Internet service provider (ISP)
requires, for the device to connect to the ISP’s network directly, you can enable the
bridge between the device and the router’s Internet port or add new VLAN tag groups
to the bridge.
Note: If your ISP provides directions on how to set up a bridge for IPTV and Internet
service, follow those directions.
Note: This feature is only supported if the router is in router mode.
Set Up a Bridge for a Port Group
If the devices that are connected to the router’s Ethernet LAN port include an IPTV
device, your ISP might require you to set up a bridge for a port group for the router’s
Internet interface.
A bridge with a port group prevents packets that are sent between the IPTV device and
the router’s Internet port from being processed through the router’s Network Address
Translation (NAT) service.
To configure a port group and enable the bridge:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
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The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VLAN/Bridge Settings.
The VLAN/Bridge Settings page displays.
5. Select the Enable VLAN/Bridge Settings check box.
The page expands.
6. Select the By bridge group radio button.
The section expands.
7. Select the Wired Ports check box that corresponds to the Ethernet port on the router
to which the device is connected.
You must select at least one Wired Ports check box. You can select more than one
check box.
8. Click the Apply button.
Your settings are saved.
Set Up a Bridge for a VLAN Tag Group
If the devices that are connected to the router’s Ethernet LAN ports include an IPTV
device, your ISP might require you to set up a bridge for a VLAN tag group for the
router’s Internet interface.
If you are subscribed to IPTV service, the router might require VLAN tags to distinguish
between the Internet traffic and the IPTV traffic. A bridge with a VLAN tag group prevents
packets that are sent between the IPTV device and the router’s Internet port from being
processed through the router’s Network Address Translation (NAT) service.
You can add VLAN tag groups to a bridge and assign VLAN IDs and priority values to
each VLAN tag group.
To add a VLAN tag group and enable the bridge:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
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The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VLAN/Bridge Settings.
The VLAN/Bridge Settings page displays.
5. Select the Enable VLAN/Bridge Group check box.
The page expands.
6. Select the By VLAN tag group radio button.
The section expands.
7. Click the Add button.
The Add VLAN Rule page displays.
8. Specify the settings as described in the following table.
DescriptionField
Enter a name for the VLAN tag group.
The name can be up to 10 characters.
Name
Enter a value from 1 to 4094.VLAN ID
Enter a value from 0 to 7.Priority
Select the check box for a wired Ethernet port.
If your device is connected to an Ethernet port on the router, select the Ethernet port check box that
corresponds to the Ethernet port on the router to which the device is connected.
You must select at least one Ethernet port. You can select more than one port.
9. Click the Add button.
The VLAN tag group is added.
10. Click the Apply button.
Your settings are saved.
Enable British Telecom IGMP Proxy Support
You must use this feature only for British Telecom (BT) Internet Protocol television (IPTV)
service. It might also work with TalkTalk IPTV service.
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To enable BT IGMP proxy support:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the Orbi admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup > WAN Setup.
The WAN Setup page displays.
5. Clear the Disable IGMP Proxying check box.
6. Select the Support British Telecom (BT) IGMP Proxying check box.
7. Click the Apply button.
Your settings are saved.
Get Multi-Gig Internet With Internet Port
Aggregation
To get multi-gig Internet with your Orbi router, set up Internet port aggregation (also
called WAN link aggregation) by aggregating the Internet port and Ethernet port 1 on
the Orbi router.
To set up Internet port aggregation, you need the following:
•A service provider that offers an Internet speed that's over 1 Gbps.
•A modem that supports an Internet speed that's over 1 Gbps and Internet port
aggregation.
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To set up Internet port aggregation:
1. Set up Internet port aggregation on your modem.
For information about how to set up Internet port aggregation on your modem, see
the documentation that came with your modem.
2. Log in to your router and enable Internet port aggregation:
a. Launch a web browser from a computer or mobile device that is connected to
the Orbi network.
b. Enter orbilogin.com.
A login window opens.
c. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
d. Select ADVANCED > Setup > Internet Setup.
The Internet Setup page displays.
e. In the WAN Preference section, select the WAN aggregation (2.5 Gbps + 1
Gbps, LACP-IEEE802.3ad) radio button.
f. Click the Apply button.
Your settings are saved.
3. Connect the Internet port and Ethernet port 1on your router to two Ethernet ports
on your modem.
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7
Manage Your Network
This chapter describes the router settings for administering and maintaining your router
and home network.
The chapter includes the following sections:
• Update the Router and Satellite Firmware
• Change the admin Password
• Set Up Password Recovery
• Recover the admin Password
• View Router Status
• View Satellite Status
• View and Manage Logs of Router Activity
• View Devices Connected to the Network or Edit Device Information
• View Satellites Connected to the Network or Edit Satellite Information
• Monitor Internet Traffic
• Manage the Router Configuration File
• Set Up Remote Management
• Use Remote Access
• Remotely access your router using the Orbi app
85
Update the Router and Satellite Firmware
You can use the router web interface to check if new firmware is available and update
your router and satellite, or you can manually update the firmware for your router and
satellite.
Check for Firmware Updates
To check for new firmware and update your router and satellite:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Firmware Update.
The Firmware Update page displays.
5. Click the Check button.
The router checks to see if new firmware is available for the router and satellite.
6. If new firmware is available, click the Update All button.
The router locates and downloads the firmware for the router and satellite and begins
the update.
Note: To avoid the risk of corrupting the firmware, do not interrupt the upgrade.
For example, do not close the browser, click a link, or load a new page. Do not turn
off the router or satellite.
When the upload is complete, your router and satellite restart. The update process
typically takes about one minute. Read the new firmware release notes to find out if
you must reconfigure the router after updating.
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Manually Update Firmware
If a satellite is connected to your router, you can log in to the router to manually upload
the firmware on your satellite.
WARNING: We recommend that you always update the firmware on your satellite first,
and then update your router. Also, do not update the firmware on your router and
satellite at the same time, and do not update more than one Orbi device (router or
satellite) at a time. If you need to update more than one Orbi device, wait for the first
Orbi device to finish updating before updating your next Orbi device.
To manually update the firmware on your Orbi router and satellite, follow these
high level steps:
1. Visit netgear.com/support and download the firmware for both your Orbi router and
satellite.
2. Update the firmware on your Orbi satellite.
For more information, see Manually Update Satellite Firmware on page 87.
3. Update the firmware on your Orbi router.
For more information, see Manually Update Router Firmware on page 88.
Manually Update Satellite Firmware We recommend that you update your
satellite’s firmware before you update the router’s firmware.
To manually update your satellite’s firmware:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Firmware Update > Manual Update.
The Firmware Update page displays.
5. Select the check box next to your satellite’s model name.
If you have more than one satellite, only update one satellite at a time. You must wait
for the first satellite to finish updating before updating the next satellite.
6. Click the Update button.
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The Orbi satellite Firmware Update window opens.
7. If the browser ask you for the admin password, enter the same password that you
entered for the router.
8. Click the BROWSE button.
9. Locate and select the satellite firmware file that you downloaded.
The firmware file name ends in .img or .chk.
10. Click the UPLOAD button.
It takes a few minutes to complete the process.
11. After Orbi satellite finishes updating, select Status and double-check the firmware
version on the Status page.
The firmware on your Orbi satellite is updated.
Manually Update Router Firmware We recommend that you update your router’s
firmware after you update satellite’s firmware.
WARNING: Make sure that your satellite is done updating its firmware before updating
your router's firmware.
To manually update your router’s firmware:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Firmware Update > Manual Update.
The Firmware Update page displays.
5. Click the Browse button.
6. Locate and select the router firmware file you downloaded.
The firmware file name ends in .img.
7. Click the Upload button.
The firmware is updated.
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Change the admin Password
This feature let you change the default password that is used to log in to the router with
the user name admin. This password is not the one that you use to access the Orbi WiFi
network.
Note: Be sure to change the password for the user name admin to a secure password.
The ideal password contains no dictionary words from any language and contains
uppercase and lowercase letters, numbers, and symbols. It can be up to 30 characters.
To set the password for the user name admin:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Set Password.
The Set Password page displays.
5. Type the old password, and type the new password twice.
6. To be able to recover the password, select the Enable Password Recovery check
box.
We recommend that you enable password recovery.
7. Click the Apply button.
Your settings are saved.
Set Up Password Recovery
We recommend that you enable password recovery if you change the password for the
router user name admin. Then you can recover the password if it is forgotten. This
recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but
not in the Safari browser.
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To set up password recovery:
1. Launch a web browser from a computer or WiFi device that is connected to the
network.
2. Enter http://www.routerlogin.net.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Set Password.
The Set Password page displays.
5. Select the Enable Password Recovery check box.
6. Select two security questions and provide answers to them.
7. Click the Apply button.
Your settings are saved.
Recover the admin Password
We recommend that you enable password recovery if you change the password for the
router user name admin. Then you can recover the password if it is forgotten. This
recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but
not in the Safari browser.
To recover your password:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Click the Cancel button.
If password recovery is enabled, you are prompted to answer two security questions.
4. Enter the saved answers to the security questions.
5. Enter the serial number of your router.
The serial number is on the router label.
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6. Click the Continue button.
A window opens and displays your recovered password.
7. Click the Login again button.
A login window opens.
8. With your recovered password, log in to the router.
View Router Status
To view router status and usage information:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
The ADVANCED Home page displays the router status.
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Display Internet Port Statistics
To display Internet port statistics:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
5. In the Internet Port pane, click the Show Statistics button.
The Show Statistics window opens and displays following information:
•System Up Time. The time elapsed since the router was last restarted.
•Port. The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each
port, the page displays the following information:
-Status. The link status of the port.
-TxPkts. The number of packets transmitted on this port since reset or manual
clear.
-RxPkts. The number of packets received on this port since reset or manual
clear.
-Collisions. The number of collisions on this port since reset or manual clear.
-Tx B/s. The current transmission (outbound) bandwidth used on the WAN
and LAN ports.
-Rx B/s. The current reception (inbound) bandwidth used on the WAN and
LAN ports.
-Up Time. The time elapsed since this port acquired the link.
-Poll Interval. The interval at which the statistics are updated in this page.
6. To change the polling frequency, enter a time in seconds in the Poll Interval field
and click the Set Interval button.
7. To stop the polling entirely, click the Stop button.
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Check the Internet Connection Status
To check the Internet connection status:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status window opens and displays the following information
•IP Address. The IP address that is assigned to the router.
•Subnet Mask. The subnet mask that is assigned to the router.
•Default Gateway. The IP address for the default gateway that the router
communicates with.
•DHCP Server. The IP address for the Dynamic Host Configuration Protocol server
that provides the TCP/IP configuration for all the computers that are connected
to the router.
•DNS Server. The IP address of the Domain Name Service server that provides
translation of network names to IP addresses.
•Lease Obtained. The date and time when the lease was obtained.
•Lease Expires. The date and time that the lease expires.
6. To return the status of all items to 0, click the Release button.
7. To refresh the page, click the Renew button.
8. To exit the page, click the Close Window button.
View Satellite Status
To view your satellite’s status, it must be connected to your Orbi network.
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To view your satellite’s status:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays.
5. In the Connected Satellites section, find your satellite’s IP address.
6. Enter your satellite’s IP address in your web browser’s address bar.
A login window opens.
7. Enter the same admin user name and password that you entered for the router.
The satellite’s status displays.
View and Manage Logs of Router Activity
The log is a detailed record of the websites you accessed or attempted to access and
other router actions. Up to 256 entries are stored in the log.
To view and manage logs:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Logs.
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The Logs page displays the following information:
•Date and time. The date and time the log entry was recorded.
•Source IP. The IP address of the initiating device for this log entry.
•Target address. The name or IP address of the website or news group visited or
to which access was attempted.
•Action. The action that occurred, such as whether Internet access was blocked
or allowed.
5. To refresh the log page, click the Refresh button.
6. To clear the log entries, click the Clear Log button.
7. To email the log immediately, click the Send Log button.
View Devices Connected to the Network or
Edit Device Information
You can view the devices that are connected to your Orbi network. You can also edit
the information that displays on the Attached Devices page in the router web interface.
View Devices Connected to the Network
You can view all computers or devices that are currently connected to your Orbi network.
To view devices connected to your network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
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The Attached Devices page displays the following information in the Connected
Devices section:
•Device Name. This section displays the device model, name, type, and IP address.
•IP Address. This section displays the device IP address. The device’s IP address
can change because the router assigns an IP address to each device when it joins
the network.
•MAC Address. This section displays the device MAC address. The unique MAC
address for each device does not change.
•Connection Type. This section displays how the device is connected to the Orbi
network through a wired Ethernet connection or WiFi connection.
•Connected Orbi. This section displays the Orbi router or satellite that the device
is connected to. The Orbi router’s or satellite’s MAC address also displays.
5. To update this page, click the Refresh button.
Edit Device Information on the Attached Devices Page
You can change the connected device model and name that display on the Attached
Devices page.
To view devices connected to your network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays.
5. Select a connected device that displays on the page.
The Edit Device page displays.
6. To change the device model, enter a new model in the Device Model field.
7. To change the device name, enter a new name in the Device Name field.
8. To change the device type, select a device from the Device Type menu.
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9. Click the APPLY button.
Your settings are saved.
View Satellites Connected to the Network or
Edit Satellite Information
You can view the satellites that are connected to your Orbi network. You can also edit
the information that displays on the Attached Devices page in the router web interface.
View Satellites Connected to the Network
You can view the satellites that are connected to your Orbi network.
To view satellites connected to your network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays the following information in the Connected
Satellites section:
•Device Name. This section displays the satellite model, name, and IP address.
•IP Address. This section displays the satellite IP address. The satellite’s IP address
can change because the router assigns an IP address to each satellite when it
joins the network.
•MAC Address. This section displays the satellite MAC address. The unique MAC
address for each satellite does not change.
•Connection Type. This section displays how the satellite is connected to the Orbi
network through a wired Ethernet connection or 2G or 5G WiFi connection.
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•Connected Orbi. This section displays the Orbi router or satellite that the satellite
is connected to. The Orbi router’s or satellite’s MAC address also displays.
•Backhaul Status. This section displays the backhaul connection status between
the satellite and router or another satellite.
5. To update this page, click the Refresh button.
Edit Satellite Information That Displays On the Attached
Devices Page
You can change the satellite’s model and name that display on the Attached Devices
page.
To edit the satellite’s model or name that displays on the Attached Devices page:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Attached Devices.
The Attached Devices page displays.
5. Select a connected device that displays on the page.
The Edit Device page displays.
6. To change the device model, enter a new model in the Device Model field.
7. To change the device name, enter a new name in the Device Name field.
8. Click the APPLY button.
Your settings are saved.
Monitor Internet Traffic
Traffic metering allows you to monitor the volume of Internet traffic that passes through
the router Internet port. You can set limits for traffic volume.
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To monitor Internet traffic:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Traffic Meter.
The Traffic Meter page displays.
5. Select the Enable Traffic Meter check box.
6. To control the volume of Internet traffic, use either the traffic volume control feature
or the connection time control feature:
•Select the Traffic volume control by radio button and then select one of the
following options:
-No Limit. No restriction is applied when the traffic limit is reached.
-Download only. The restriction is applied to incoming traffic only.
-Both Directions. The restriction is applied to both incoming and outgoing
traffic.
•Select the Connection time control radio button and enter the allowed hours
in the Monthly limit field.
7. If your ISP charges for extra data volume when you make a new connection, enter
the extra data volume in MB in the Round up data volume for each connection by
field.
8. In the Traffic Counter section, set the traffic counter to begin at a specific time and
date.
To start the traffic counter immediately, click the Restart Counter Now button.
9. If you want the router to issue a warning message before the monthly limit of Mbytes
or hours is reached, in the Traffic Control section, enter a numeric value.
By default, the value is 0 and no warning message is issued.
10. To stop the Internet connection when the limit is attained, select the Disconnect
and disable the Internet connection check box.
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11. Click the Apply button.
The Internet Traffic Statistics section helps you to monitor the data traffic.
12. To update the Internet Traffic Statistics section, click the Refresh button.
13. To display more information about the data traffic on your router and to change the
poll interval, click the Internet Traffic Status button.
Manage the Router Configuration File
The configuration settings of the router are stored within the router in a configuration
file. You can back up (save) this file to your computer, restore it, or reset it to the factory
default settings.
Back Up Settings
To back up the router’s configuration settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Backup Settings.
The Backup Settings page displays.
5. Click the BACK UP button.
6. Specify a location on your network.
A copy of the current settings is saved in the location you specified.
Erase the Current Configuration Settings
You can erase the current configuration and restore the factory default settings. You
might want to do this if you move the router to a different network.
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To erase the configuration settings:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Backup Settings.
The Backup Settings page displays.
5. Click the ERASE button.
The factory default settings are restored. The user name is admin, the password is
password, and the LAN IP address is 192.168.1.1. DHCP is enabled.
Restore Configuration Settings
To restore configuration settings that you backed up:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Backup Settings.
The Backup Settings page displays.
5. Click the Browse button to find and select the .cfg file.
6. Click the RESTORE button.
The file is uploaded to the router and the router reboots.
WARNING: Do not interrupt the reboot process.
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Set Up Remote Management
You can access your router over the Internet to view or change its settings. You must
know the router’s WAN IP address to use this feature. For information about Dynamic
DNS, see Dynamic DNS on page 60.
Note: Be sure to change the password for the user name admin to a secure password.
The ideal password contains no dictionary words from any language and contains
uppercase and lowercase letters, numbers, and symbols. It can be up to 30 characters.
See Change the admin Password on page 89.
To set up remote management:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Remote Management.
The Remote Management page displays.
5. Select the Turn Remote Management On check box.
6. In the Allow Remote Access By section, specify the external IP addresses to be allowed
to access the router’s remote management.
Note: For enhanced security, restrict access to as few external IP addresses as is
practical.
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Select one of the following:
•To allow access from a single IP address on the Internet, select the Only This
Computer radio button. Enter the IP address to be allowed access.
•To allow access from a range of IP addresses on the Internet, select the IP Address
Range radio button. Enter a beginning and ending IP address to define the
allowed range.
•To allow access from any IP address on the Internet, select the Everyone radio
button.
7. Specify the port number for accessing the router.
Normal web browser access uses the standard HTTP service port 80. For greater
security, enter a custom port number for the remote router access. Choose a number
from 1024 to 65535, but do not use the number of any common service port. The
default is 8080, which is a common alternate for HTTP.
8. Click the Apply button.
Your settings are saved.
Use Remote Access
To use remote access:
1. Launch a web browser on a computer that is not on your home network.
2. Type your router’s WAN IP address into your browser’s address or location field
followed by a colon (:) and the custom port number.
For example, if your external address is 134.177.0.123 and you use port number
8080, enter http://134.177.0.123:8080 in your browser.
Remotely access your router using the Orbi
app
You can use the Orbi app to remotely access your router and change its settings. Before
you can use remote access with the Orbi app, you must update your router’s firmware
and download the latest Orbi app for your mobile device.
To download the latest Orbi app for your mobile device, visit
https://www.netgear.com/home/apps-services/orbi-app.
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Port Forwarding to a Local Server
If your home network includes a server, you can allow certain types of incoming traffic
to reach the server. For example, you might want to make a local web server, FTP server,
or game server visible and available to the Internet.
The router can forward incoming traffic with specific protocols to computers on your
local network. You can specify the servers for applications and you can also specify a
default DMZ server to which the router forwards all other incoming protocols.
Set Up Port Forwarding to a Local Server
To forward specific incoming protocols:
1. Decide which type of service, application, or game you want to provide.
2. Find the local IP address of the computer on your network that will provide the
service.
The server computer must always use the same IP address. To specify this setting,
use the reserved IP address feature. See Manage Reserved LAN IP Addresses on
page 68.
3. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
4. Enter orbilogin.com.
A login window opens.
5. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
6. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
7. Leave the Port Forwarding radio button selected as the service type.
8. In the Service Name menu, select the service name.
If the service that you want to add is not in the list, create a custom service. See Add
a Custom Port Forwarding Service on page 106.
9. In the Server IP Address field, enter the IP address of the computer that will provide
the service.
10. Click the Add button.
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The service displays in the list.
Add a Custom Port Forwarding Service
To add a custom service:
1. Find out which port number or range of numbers the application uses.
You can usually find this information by contacting the publisher of the application
or user groups or news groups.
2. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
3. Enter orbilogin.com.
A login window opens.
4. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
5. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
6. Leave the Port Forwarding radio button selected as the service type.
7. Click the Add Custom Service button.
The Ports - Custom Services page displays.
8. In the Service Name field, enter a descriptive name.
9. In the Protocol menu, select the protocol.
If you are unsure, select TCP/UDP.
10. In the External Port range field, enter the port numbers.
11. Specify the internal ports by one of these methods:
•Leave the Use the same port range for Internal port check box selected.
•Type the port numbers in the Internal port range field.
12. Type the IP address in the Internal IP address fields or select the radio button for
an attached device listed in the table.
13. Click the Apply button.
The service is now in the list on the Port Forwarding/Port Triggering page.
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Edit a Port Forwarding Service
To edit a port forwarding entry:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
5. Leave the Port Forwarding radio button selected as the service type.
6. In the table, select the radio button next to the service name.
7. Click the Edit Service button.
The Ports - Custom Services page displays.
8. Specify changes to any of the following settings:
•Service Name. Type the service name.
•Protocol. If you are unsure, select TCP/UDP.
•External port range.
•For the internal ports, leave the Use the same port range for Internal port check
box selected or enter the ports in the Internal port range field.
•Internal IP address. Type the IP address in the Internal IP address fields, or
select the radio button for an attached device listed in the table.
9. Click the Apply button.
Your settings are saved.
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Delete a Port Forwarding Entry
To delete a port forwarding entry:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
5. Select the Port Forwarding radio button as the service type.
6. In the table, select the radio button next to the service name.
7. Click the Delete Service button.
Application Example: Make a Local Web Server Public
If you host a web server on your local network, you can use port forwarding to allow
web requests from anyone on the Internet to reach your web server.
To make a local web server public:
1. Assign your web server either a fixed IP address or a dynamic IP address using DHCP
address reservation.
In this example, your router always gives your web server an IP address of
192.168.1.33.
2. In the Port Forwarding/Port Triggering page, configure the router to forward the
HTTP service to the local address of your web server at 192.168.1.33.
HTTP (port 80) is the standard protocol for web servers.
3. (Optional) Register a host name with a Dynamic DNS service, and specify that name
on the Dynamic DNS page of the router.
Dynamic DNS makes it much easier to access a server from the Internet because you
can type the name in the Internet browser. Otherwise, you must know the IP address
that the ISP assigned, which typically changes.
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How the Router Implements the Port Forwarding Rule
The following sequence shows the effects of a port forwarding rule:
1. When you type the URL www.example.com in your browser, the browser sends a
web page request message with the following destination information:
•Destination address. The IP address of www.example.com, which is the address
of your router.
•Destination port number. 80, which is the standard port number for a web server
process.
2. Your router receives the message and finds your port forwarding rule for incoming
port 80 traffic.
3. The router changes the destination in the message to IP address 192.168.1.123 and
sends the message to that computer.
4. Your web server at IP address 192.168.1.123 receives the request and sends a reply
message to your router.
5. Your router performs Network Address Translation (NAT) on the source IP address,
and sends the reply through the Internet to the computer or WiFi device that sent
the web page request.
Port Triggering
Port triggering is a dynamic extension of port forwarding that is useful in these cases:
•An application must use port forwarding to more than one local computer (but not
simultaneously).
•An application must open incoming ports that are different from the outgoing port.
With port triggering, the router monitors traffic to the Internet from an outbound “trigger”
port that you specify. For outbound traffic from that port, the router saves the IP address
of the computer that sent the traffic. The router temporarily opens the incoming port
or ports that you specify in your rule and forwards that incoming traffic to that destination.
Port forwarding creates a static mapping of a port number or range of ports to a single
local computer. Port triggering can dynamically open ports to any computer when
needed and close the ports when they are no longer needed.
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Add a Port Triggering Service
To add a port triggering service:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
5. Select the Port Triggering radio button.
The page adjusts.
6. Click the Add Service button.
The Port Triggering - Services page displays.
7. In the Service Name field, type a descriptive service name.
8. In the Service User menu, select Any, or select Single address and enter the IP
address of one computer:
•Any (the default) allows any computer on the Internet to use this service.
•Single address restricts the service to a particular computer.
9. Select the service type, either TCP or UDP or TCP/UDP (both).
If you are not sure, select TCP/UDP.
10. In the Triggering Port field, enter the number of the outbound traffic port that will
open the inbound ports.
11. Enter the inbound connection port information in the Connection Type,Starting
Port, and Ending Port fields.
12. Click the Apply button.
The service is now in the Portmap Table. You must enable port triggering before
the router used port triggering for the service that you added. See Enable Port
Triggering on page 111.
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Enable Port Triggering
To enable port triggering:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.
The Port Forwarding/Port Triggering page displays.
5. Select the Port Triggering radio button.
The page adjusts.
6. Clear the Disable Port Triggering check box.
If this check box is selected, the router does not use port triggering even if you
specified port triggering settings.
7. In the Port Triggering Timeout field, enter a value up to 9999 minutes.
This value controls how long the inbound ports stay open when the router detects
no activity. This value is required because the router cannot detect when the
application terminates.
Application Example: Port Triggering for Internet Relay
Chat
Some application servers, such as FTP and IRC servers, send replies to multiple port
numbers. Using port triggering, you can tell the router to open more incoming ports
when a particular outgoing port starts a session.
An example is Internet Relay Chat (IRC). Your computer connects to an IRC server at
destination port 6667. The IRC server not only responds to your originating source port,
but also sends an “identify” message to your computer on port 113. Using port triggering,
you can tell the router, “When you initiate a session with destination port 6667, you must
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also allow incoming traffic on port 113 to reach the originating computer.” The following
sequence shows the effects of the port triggering rule you define:
1. You open an IRC client program to start a chat session on your computer.
2. Your IRC client composes a request message to an IRC server using a destination
port number of 6667, the standard port number for an IRC server process. Your
computer then sends this request message to your router.
3. Your router creates an entry in its internal session table describing this communication
session between your computer and the IRC server. Your router stores the original
information, performs Network Address Translation (NAT) on the source address
and port, and sends this request message through the Internet to the IRC server.
4. Noting your port triggering rule and observing the destination port number of 6667,
your router creates another session entry to send any incoming port 113 traffic to
your computer.
5. The IRC server sends a return message to your router using the NAT-assigned source
port (for example, port 33333) as the destination port. The IRC server also sends an
“identify” message to your router with destination port 113.
6. When your router receives the incoming message to destination port 33333, it checks
its session table to see if a session is active for port number 33333. Finding an active
session, the router restores the original address information replaced by NAT and
sends this reply message to your computer.
7. When your router receives the incoming message to destination port 113, it checks
its session table and finds an active session for port 113 associated with your
computer. The router replaces the message’s destination IP address with your
computer’s IP address and forwards the message to your computer.
8. When you finish your chat session, your router eventually senses a period of inactivity
in the communications. The router then removes the session information from its
session table, and incoming traffic is no longer accepted on port numbers 33333 or
113.
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9
Use VPN to Access Your Network
You can use OpenVPN software to remotely access your router using virtual private
networking (VPN). This chapter explains how to set up and use VPN access.
This chapter includes the following sections:
• Set Up a VPN Connection
• Specify VPN Service in the Router
• Install OpenVPN Software
• Use a VPN Tunnel on Your Windows Computer
• Use VPN to Access Your Internet Service at Home
• Block VPN Client Internet Access in the Router
• Use a VPN Tunnel to Access Your Internet Service at Home
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Set Up a VPN Connection
A virtual private network (VPN) lets you use the Internet to securely access your network
when you aren’t home.
This type of VPN access is called a client-to-gateway tunnel. The computer is the client,
and the router is the gateway. To use the VPN feature, you must log in to the router and
enable VPN, and you must install and run VPN client software on the computer.
VPN uses DDNS or a static IP address to connect with your router.
To use a DDNS service, register for an account with a host name (sometimes called a
domain name). You use the host name to access your network. The router supports
these accounts: NETGEAR, No-IP, and Dyn.
If your Internet service provider (ISP) assigned a static WAN IP address (such as 50.196.x.x
or 10.x.x.x) that never changes to your Internet account, the VPN can use that IP address
to connect to your home network.
Specify VPN Service in the Router
You must specify the VPN service settings in the router before you can use a VPN
connection.
To specify the VPN service:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Select the Enable VPN Service check box.
By default, the VPN uses the UDP service type and uses port 12974. If you want to
customize the service type and port, we recommend that you change these settings
before you install the OpenVPN software.
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6. To change the service type, scroll down and select the TCP radio button.
7. To change the port, scroll down to the Service Port field, and type the port number
that you want to use.
8. Click the Apply button.
Your settings are saved. VPN is enabled in the router, but you must install and set
up OpenVPN software on your computer before you can use a VPN connection.
Install OpenVPN Software
You must install this software on each Windows computer, Mac computer, iOS device,
or Android device that you plan to use for VPN connections to your router.
Install OpenVPN Software on Your Windows Computer
You must install this software on each Windows computer that you plan to use for VPN
connections to your router.
To install VPN client software on your Windows computer:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Make sure that the Enable VPN Service check box is selected.
6. Specify any VPN service settings on the page.
For more information, see Specify VPN Service in the Router on page 114.
7. Click the For Windows button to download the OpenVPN configuration files.
8. Visit openvpn.net/index.php/download/community-downloads.html to download
the OpenVPN client utility.
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9. In the Windows Installer section of the page, double-click the
openVPN-install-xxx.exe link.
10. Download and install the Open VPN software on your computer, click the
openVPN-install-xxx.exe file.
11. Click the Next button.
12. When prompted, read the License Agreement and click the I Agree button.
13. Leave the check boxes selected, and click the Next button.
14. To specify the destination folder, click the Browse button and select a destination
folder.
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Figure 3. A Windows Security window opens.
15. Click the Install button.
The window displays the progress of the installation and then displays the final
installation page.
16. Click the Finish button.
17. Unzip the configuration files that you downloaded and copy them to the folder where
the VPN client is installed on your device.
For a client device with Windows 64-bit system, the VPN client is installed at
C:\Programfiles\OpenVPN\config\ by default.
18. For a client device with Windows, modify the VPN interface name to NETGEAR-VPN:
a. On your computer, go to the Networks page. If you are using Windows 10, select
Control Panel > Network and Sharing Center > Change adapter settings.
b. In the local area connection list, find the local area connection with the device
name TAP-Windows Adapter.
c. Select the local area connection and change its name (not its device name) to
NETGEAR-VPN.
If you do not change the VPN interface name, the VPN tunnel connection will fail.
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For more information about using OpenVPN on your Windows computer, visit
https://openvpn.net/index.php/open-source/documentation/howto.html#quick.
Install OpenVPN Software on Your Mac Computer
You must install this software on each Mac computer that you plan to use for VPN
connections to your router.
To install VPN client software on your Mac computer:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Make sure that the Enable VPN Service check box is selected.
6. Specify any VPN service settings on the page.
For more information, see Specify VPN Service in the Router on page 114.
7. Click the FOR MAC OS button to download the OpenVPN configuration files.
8. Visit https://tunnelblick.net/index.html to download the OpenVPN client utility for
Mac OS X.
9. Download and install the file.
10. Unzip the configuration files that you downloaded and copy them to the folder where
the VPN client is installed on your device.
The client utility must be installed by a user with administrative priviledges.
For more information about using OpenVPN on your Mac computer, visit
https://openvpn.net/vpn-server-resources/installation-guide-for-openvpn-connect-client-on-macos/.
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Install OpenVPN Software on an iOS Device
You must install this software on each iOS device that you plan to use for VPN connections
to your router.
To install VPN client software on an iOS device:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Make sure that the Enable VPN Service check box is selected.
6. Specify any VPN service settings on the page.
For more information, see Specify VPN Service in the Router on page 114.
7. Click the FOR SMART PHONE button to download the OpenVPN configuration
files.
8. On your iOS device, download and install the OpenVPN Connect app from the Apple
app store.
9. On your computer, unzip the configuration files that you downloaded and send the
files to your iOS device.
Note that when you open the .ovpn file, a list of apps displays. Select the OpenVPN
Connect app to open the .ovpn file.
For more information about using OpenVPN on your iOS device, visit
http://www.vpngate.net/en/howto_openvpn.aspx#ios.
Install OpenVPN Software on an Android Device
You must install this software on each Android device that you plan to use for VPN
connections to your router.
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To install VPN client software on an Android device:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Make sure that the Enable VPN Service check box is selected.
6. Specify any VPN service settings on the page.
For more information, see Specify VPN Service in the Router on page 114.
7. Click the FOR SMART PHONE button to download the OpenVPN configuration
files.
8. On your Android device, download and install the OpenVPN Connect app from the
Google Play Store.
9. On your computer, unzip the configuration files that you downloaded and send the
files to your Android device.
10. Open the files on your Android device.
11. Open the .ovpn file using the OpenVPN Connect app.
For more information about using OpenVPN on your Android device, visit
http://www.vpngate.net/en/howto_openvpn.aspx#android.
Use a VPN Tunnel on Your Windows
Computer
After you set up the router to use VPN and install the OpenVPN application on your
computer, you can open a VPN tunnel from your computer to your router over the
Internet.
For the VPN tunnel to work, the local LAN IP address of the remote router must use a
different LAN IP scheme from that of the local LAN where your VPN client computer is
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connected. If both networks use the same LAN IP scheme, when the VPN tunnel is
established, you cannot access your home router or your home network with the
OpenVPN software.
The default LAN IP address scheme for the router is 192.x.x.x.The most common IP
schemes are 192.x.x.x, 172.x.x.x, and 10.x.x.x. If you experience a conflict, change the
IP scheme either for your home network or for the network with the client VPN computer.
For information about changing these settings, see Change the LAN TCP/IP Settings
on page 64.
To open a VPN tunnel:
1. Launch the OpenVPN application with administrator privileges.
Figure 4. The OpenVPN icon displays in the Windows taskbar.
TIP: You can create a shortcut to the VPN program, then use the shortcut to access
the settings and select the run as administrator check box. Then every time you
use this shortcut, OpenVPN automatically runs with administrator privileges.
2. Right-click the OpenVPN icon.
3. Select Connect.
The VPN connection is established. You can launch a web browser and log in to your
router.
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Use VPN to Access Your Internet Service at
Home
When you’re away from home and you access the Internet, you usually use a local Internet
service provider. For example, at a coffee shop you might be given a code that lets you
use the coffee shop’s Internet service account to surf the web.
Orbi Pro lets you use a VPN connection to access your own Internet service when you’re
away from home. You might want to do this if you travel to a geographic location that
doesn’t support all the Internet services that you use at home. For example, your Netflix
account might work at home but not in a different country.
Set Up VPN Client Internet Access in the Router
By default, the router is set up to allow VPN connections only to your home network,
but you can change the settings to allow Internet access. Accessing the Internet remotely
through a VPN might be slower than accessing the Internet directly.
To allow VPN clients to use your home Internet service:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Select the Enable VPN Service radio button.
6. Scroll down to the Clients will use this VPN connection to access section, and select
the All sites on the Internet & Home Network radio button.
When you access the Internet with the VPN connection, instead of using a local
Internet service, you use the Internet service from your home network.
7. Click the Apply button.
Your settings are saved.
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8. Click the FOR WINDOWS or FOR MACOSX button and download the configuration
files for your VPN clients.
9. Unzip the configuration files and copy them to the folder where the VPN client is
installed on your device.
For a client device with Windows 64-bit system, the VPN client is installed at
C:\Programfiles\OpenVPN\config\ by default.
Block VPN Client Internet Access in the
Router
By default, the router is set up to allow VPN connections only to your home network,
not to the Internet service for your home network. If you changed this setting to allow
Internet access, you can change it back.
To allow VPN clients to access only your home network:
1. Launch a web browser from a computer or mobile device that is connected to your
Orbi network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Select the Enable VPN Service radio button.
6. Scroll down to the Clients will use this VPN connection to access section, and select
the Home Network only radio button.
This is the default setting.The VPN connection is only to your home network, not to
the Internet service for your home network.
7. Click the Apply button.
Your settings are saved.
8. Click the FOR WINDOWS or FOR MAC0SX button and download the configuration
files for your VPN clients.
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9. Unzip the configuration files and copy them to the folder where the VPN client is
installed on your device.
For a client device with Windows 64-bit system, the VPN client is installed at
C:\Programfiles\OpenVPN\config\ by default.
Use a VPN Tunnel to Access Your Internet
Service at Home
To access your Internet service:
1. Set up the router to allow VPN access to your Internet service.
See Specify VPN Service in the Router on page 114.
2. On your computer, launch the OpenVPN application.
The OpenVPN icon displays in the Windows taskbar.
3. Right-click the icon and select Connect.
4. When the VPN connection is established, launch your Internet browser.
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10
Troubleshooting
This chapter provides information to help you diagnose and solve problems you might
experience with your Orbi router or satellite. If you do not find the solution here, check
the NETGEAR support site at support.netgear.com for product and contact information.
This chapter includes the following sections:
• Quick Tips
• The Router and Satellite Do Not Sync
• Cannot Log In to the Router
• Cannot Access the Internet
• Troubleshoot Internet Browsing
• Troubleshoot PPPoE
• Troubleshoot WiFi Connectivity
• Troubleshoot Your Network Using the Ping Utility
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Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you restart your network, follow this sequence:
1. Turn off and unplug the modem.
2. Turn off the router.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the router and wait two minutes.
WiFi Settings
Make sure that the WiFi settings in the WiFi-enabled computer or mobile device and
the router match.
The WiFi network name (SSID) and WiFi security settings must match exactly.
If you set up an access list, you must add each WiFi-enabled computer or mobile device’s
MAC address to the router’s access list.
Network Settings
Make sure that the network settings of the computer are correct. Wired and wirelessly
connected computers must use network (IP) addresses on the same network as the
router. The simplest way to do this is to configure each computer to obtain an IP address
automatically using DHCP.
Some cable modem service providers require you to use the MAC address of the
computer initially registered on the account. You can view the MAC address on the
Attached Devices page.
The Router and Satellite Do Not Sync
If you are experiencing difficulty syncing the router and the satellite, we recommend
that you move the satellite into the same room as the router during the sync. Then move
the satellite to a different location.
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To sync the router and the satellite:
1. Place the satellite in the same room as the Orbi router.
Use this satellite location only during the sync process.
2. Connect the satellite to a power source.
3. Wait for the satellite LED to light solid white or magenta.
4. Press the Sync button on the router and then within two minutes, press the Sync
button on the satellite.
5. Wait for the satellite to light.
The satellite LED pulses white while it attempts to sync with the router. After the LED
pulses white, it lights one of the following colors:
•Blue. The Orbi router and satellite successfully synced, and the connection
between the router and satellite is good.
•Amber. The Orbi router and satellite failed to sync. Try repeating Step 4 again.
If the sync keeps failing, try moving the satellite to a different location that's closer
to the router.
6. Move the satellite to a new location and connect the satellite to a power source.
7. At the new location, check the satellite LED and make sure it lights blue.
If the satellite LED lights blue, the satellite synced successfully. If the satellite LED
lights amber, move the satellite closer to the router and try again. The satellite must
be within range of the router's WiFi cover area for a good connection to the router.
Cannot Log In to the Router
Make sure that your computer or mobile device is connected to the Orbi WiFi network.
If you do not want to use a WiFi connection, you can connect your computer to the Orbi
router with an Ethernet cable.
If you changed the admin password and you forgot what it is, see Recover the admin
Password on page 90.
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Cannot Access the Internet
Check your network and Internet connections:
1. Make sure that your WiFi-enabled computer or mobile device is connected to the
Orbi network.
2. If you are connected to Orbi but you cannot access the Internet, check to see if your
Internet connection is working.
3. Launch a web browser from a computer or WiFi device that is connected to the
network.
4. Enter orbilogin.com.
A login window opens.
5. Enter the router admin user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
6. Click the ADVANCED tab.
The ADVANCED Home page displays.
7. Check that an IP address is shown for the Internet port.
If 0.0.0.0 is shown, your router did not obtain an IP address from your Internet service
provider (ISP).
If your router cannot obtain an IP address from the ISP, you can force your cable or DSL
modem to recognize your new router by restarting your network. For more information,
see Sequence to Restart Your Network on page 126.
If your router is still unable to obtain an IP address from the ISP, the problem might be
one of the following:
•Your Internet service provider (ISP) might require a login program. Ask your ISP
whether they require PPP over Ethernet (PPPoE) or some other type of login.
•If your ISP requires a login, the login name and password might be set incorrectly.
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•Your ISP might check for your computer’s host name. Assign the computer host
name of your ISP account as the account name on the Internet Setup page.
•If your ISP allows only one Ethernet MAC address to connect to Internet and checks
for your computer’s MAC address, do one of the following:
-Inform your ISP that you bought a new network device and ask them to use the
router’s MAC address.
-Configure your router to clone your computer’s MAC address.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web
pages from the Internet, it might be for one of the following reasons:
•The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is
reached, you can resume Internet access. If your ISP sets a usage limit, they might
charge you for the overage.
•Your computer might not recognize any DNS server addresses. A DNS server is a
host on the Internet that translates Internet names (such as www addresses) to numeric
IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered a DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as
explained in the documentation for your computer.
•The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is
listed by your computer as the default gateway address.
•You might be running login software that is no longer needed. If your ISP provided
a program to log you in to the Internet (such as WinPoET), you no longer need to
run that software after installing your router.You might need to go to Internet Explorer
and select Tools > Internet Options, click the Connections tab, and select Never
dial a connection. Other browsers provide similar options.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
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To troubleshoot a PPPoE connection:
1. Launch a web browser from a computer or WiFi device that is connected to the
network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
The ADVANCED Home page displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status window opens.
6. Check the Connection Status window to see if your PPPoE connection is active and
working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
7. If you cannot connect after several minutes, the router might be set up with an
incorrect service name, user name, or password, or your ISP might be experiencing
a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until
data is transmitted to the network.
Troubleshoot WiFi Connectivity
If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the
problem:
•Does the WiFi-enabled computer or mobile device that you are using find your WiFi
network?
If you disabled the router’s SSID broadcast, then your WiFi network is hidden and
does not display in the list of networks that your computer or WiFi device finds. (By
default, SSID broadcast is enabled.)
•Does your WiFi-capable device support the security that you are using for your WiFi
network (WPA or WPA2)?
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•To view the WiFi settings for the router, use an Ethernet cable to connect a computer
to an Ethernet port on the router. Then log in to the router, and select BASIC >
Wireless.
Note: Be sure to click the Apply button if you change settings.
•If you are trying to connect to the 5 GHz WiFi band, does your WiFi-enabled computer
or mobile device support this standard?
•Did your computer or WiFi device automatically connect to a different WiFi network
in your area, such as a WiFi hotspot?
Troubleshoot Your Network Using the Ping
Utility
Most network devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a network using the ping utility in your computer or workstation.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router
is set up correctly.
To ping the router from a Windows computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this
example:
ping www.routerlogin.net
3. Click the OK button.
You should see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
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If the path is not functioning correctly, you might be experiencing one of the following
problems:
•Wrong physical connections
Check that the appropriate LEDs are on for your network devices. If your router and
computer are connected to a separate Ethernet switch, make sure that the link LEDs
on the switch are lit for the switch ports that your computer and router are connected
to.
•Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both
installed and configured on your computer.
Verify that the IP address for your router and your computer are correct and that
the addresses are on the same subnet.
Test the Path From Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to
a remote device.
To test the path from your computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type:
ping -n 10 <IP address>
where <IP address> is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in
Test the LAN Path to Your Router on page 131.
If you do not receive replies, check the following:
•Check to see that the IP address of your router is listed as the default gateway for
your computer. If DHCP assigns the IP configuration of your computers, this
information is not visible in your computer Network Control Panel. Verify that the IP
address of the router is listed as the default gateway.
•Check to see that the network address of your computer (the portion of the IP address
specified by the subnet mask) is different from the network address of the remote
device.
•Check to see that your cable or DSL modem is connected and functioning.
•If your ISP assigned a host name to your computer, enter that host name as the
account name on the Internet Setup page.
•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your
computers.
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Many broadband ISPs restrict access by allowing traffic only from the MAC address of
your broadband modem. Some ISPs additionally restrict access to the MAC address of
a single computer connected to that modem. If your ISP does this, configure your router
to “clone” or “spoof” the MAC address from the authorized computer.
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Factory Settings
You can return your Orbi router or satellite to its factory settings. Use the end of a paper
clip or a similar object to press and hold the Reset button on the back of the router or
satellite for at least seven seconds until the router or satellite LED blinks. The router or
satellite resets, and returns to the factory settings.
Factory Settings for Orbi Router Model RBR850
The following table shows the factory default settings for the router.
Table 6. Factory default settings for the router
Default SettingFeature
orbilogin.comUser login URLRouter login
adminUser name (case-sensitive)
passwordLogin password (case-sensitive)
Use default hardware addressWAN MAC addressInternet connection
1500WAN MTU size
AutoSensingPort speed
192.168.1.1LAN IPLocal network (LAN)
255.255.255.0Subnet mask
EnabledDHCP server
192.168.1.2 to 192.168.1.254DHCP range
192.168.1.2DHCP starting IP address
192.168.1.254DHCP ending IP address
DisabledDMZ
GMT for WW, GMT -8 for NA and
CN, GMT +10 for AU, GMT +9 for
KO, GMT +8 for PR, and GMT
+5:30 for IN
Time zone
DisabledTime zone adjusted for daylight
saving time
DisabledSNMP
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Table 6. Factory default settings for the router (Continued)
Default SettingFeature
Disabled (except traffic on port 80,
the HTTP port)
Inbound (communications coming
in from the Internet)
Firewall
Enabled (all)Outbound (communications going
out to the Internet)
DisabledSource MAC filtering
EnabledWiFi communicationWiFi
See router labelSSID name
WPA2-PSK (AES)Security
EnabledBroadcast SSID
Auto1
Transmission speed
United States of America;
otherwise, varies by region
Country/region
2.4 GHz front and back haul: Auto
5 GHz back haul and front haul:
•Channel 157 for NA, PR, AU, CA,
and TW
•Channel 108 for EU, KO, and IN
RF channel
1Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network
conditions and environmental factors, including volume of network traffic, building materials and construction, and
network overhead, lower actual data throughput rate.
Factory Settings for Orbi Satellite Model RBS850
The following table shows the factory default settings for the satellite.
Table 7. Factory default settings for the satellite
Default SettingFeature
orbilogin.comUser login URLRouter login
adminUser name (case-sensitive)
passwordLogin password (case-sensitive)
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
Table 7. Factory default settings for the satellite (Continued)
Default SettingFeature
Use default hardware addressWAN MAC addressInternet connection
1500WAN MTU size
AutoSensingPort speed
192.168.1.250LAN IPLocal network (LAN)
255.255.255.0Subnet mask
DisabledDHCP server
DisabledDMZ
GMT for WW, GMT -8 for NA and
CN, GMT +10 for AU, GMT +9 for
KO, GMT +8 for PR, and GMT
+5:30 for IN
Time zone
DisabledTime zone adjusted for daylight
saving time
DisabledSNMP
Disabled (except traffic on port 80,
the HTTP port)
Inbound (communications coming
in from the Internet)
Firewall
Enabled (all)Outbound (communications going
out to the Internet)
DisabledSource MAC filtering
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Table 7. Factory default settings for the satellite (Continued)
Default SettingFeature
EnabledWiFi communicationWiFi
See satellite labelSSID name
WPA2-PSK (AES)Security
EnabledBroadcast SSID
Auto2
Transmission speed
United States of America;
otherwise, varies by region
Country/region
2.4 GHz front and back haul: Auto
5 GHz back haul and front haul:
•Channel 157 for NA, PR, AU, CA,
and TW
•Channel 108 for EU, KO, and IN
RF channel
2Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network
conditions and environmental factors, including volume of network traffic, building materials and construction, and
network overhead, lower actual data throughput rate.
Technical Specifications
The following are the technical specifications for your Orbi router and satellite
Technical Specifications for Orbi Router Model RBR850
The following table shows the technical specifications for the router.
Table 8. Technical specifications for the router
DescriptionFeature
TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic
DNS, UPnP, and SMB
Data and routing protocols
North America: 120V, 60 Hz, input
UK, Australia: 240V, 50 Hz, input
Europe: 230V, 50 Hz, input
All regions (output): 12V, 3.5A DC output
Power adapter
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Table 8. Technical specifications for the router (Continued)
DescriptionFeature
10 x 7.5 x 2.8 in. (254 x 190.5 x 71.12 mm)Dimensions
2.86 lb (1,297.27 g)Weight
0° to 40°C (32º to 104ºF)Operating temperature
90% maximum relative humidity, noncondensingOperating humidity
FCC Part 15, Subpart B, Class B
IECS-003, Class B
EN 55032, EN 55035, Class B
AS/NZS CISPR 32, Class B
Electromagnetic emissions
Compatible with 10BASE-T, 100BASE-TX, 1000BASE-T, or
RJ-45
LAN
Compatible with 10BASE-T, 100BASE-TX, 1000BASE-T, RJ-45,
or 2.5GBASE-T
WAN
Maximum wireless signal rate complies with the IEEE 802.11
standard.3
WiFi
2.4 GHz: Max 1200 Mbps
5 GHz Front haul: Max 2400 Mbps
5 GHz Back haul: Max 2400 Mbps
Radio data rates
Radio 1:
•IEEE® 802.11b/g/n/ax
•2.4GHz—1024-QAM support
Radio 2:
•IEEE® 802.11a/n/ac/ax
•5GHz—1024-QAM support
Radio 3:
•IEEE® 802.11a/n/ac/ax
•5GHz—1024-QAM support
Data encoding standards
Limited by the amount of WiFi network traffic generated by
each node (typically 50–70 nodes)
2.4 GHz: 127
5 GHz (front haul): 127
Maximum number of
computers per wireless
network
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
Table 8. Technical specifications for the router (Continued)
DescriptionFeature
2.4 GHz:
•2.412–2.462 GHz (US)
•2.412–2.472 GHz (Europe ETSI)
5 GHz:
•5.18 GHz–5.24 GHz and 5.745 GHz–5.825 GHz (US)
•5.18 GHz–5.24 GHz and 5.5 GHz–5.7 GHz (Europe)
•5.26 GHz–5.32 GHz (Europe)
Operating frequency range
WPA-PSK [TKIP], WPA2-PSK [AES] , WPA3-PSK802.11 security
3Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network
conditions and environmental factors, including volume of network traffic, building materials and construction, and
network overhead, lower actual data throughput rate.
Technical Specifications for Orbi Satellite Model RBS850
The following table shows the technical specifications for the satellite.
Table 9. Technical specifications for the satellite
DescriptionFeature
TCP/IP, DHCP, Dynamic DNS, and UPnPData and routing protocols
North America: 120V, 60 Hz, input
UK, Australia: 240V, 50 Hz, input
Europe: 230V, 50 Hz, input
All regions (output): 12V, 3.5A DC output
Power adapter
10 x 7.5 x 2.8 in. (254 x 190.5 x 71.12 mm)Dimensions
2.86 lb (1,297.27 g)Weight
0° to 40°C (32º to 104ºF)Operating temperature
90% maximum relative humidity, noncondensingOperating humidity
FCC Part 15, Subpart B, Class B
IECS-003, Class B
EN 55032, EN 55035, Class B
AS/NZS CISPR 32, Class B
Electromagnetic emissions
Compatible with 10BASE-T, 100BASE-TX, 1000BASE-T, or
RJ-45
LAN
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Orbi Whole Home Tri-Band Mesh WiFi 6 System
Table 9. Technical specifications for the satellite (Continued)
DescriptionFeature
Maximum wireless signal rate complies with the IEEE 802.11
standard.4
WiFi
2.4 GHz: Max 1200 Mbps
5 GHz Front haul: Max 2400 Mbps
5 GHz Back haul: Max 2400 Mbps
Radio data rates
Radio 1:
•IEEE® 802.11b/g/n/ax
•2.4GHz—1024-QAM support
Radio 2:
•IEEE® 802.11a/n/ac/ax
•5GHz—1024-QAM support
Radio 3:
•IEEE® 802.11a/n/ac/ax
•5GHz—1024-QAM support
Data encoding standards
Limited by the amount of WiFi network traffic generated by
each node (typically 50–70 nodes).
2.4 GHz: 127
5 GHz (front haul): 127
Maximum number of
computers per wireless
network
2.4 GHz:
•2.412–2.462 GHz (US)
•2.412–2.472 GHz (Europe ETSI)
5 GHz:
•5.18 GHz–5.24 GHz and 5.745 GHz–5.825 GHz (US)
•5.18 GHz–5.24 GHz and 5.5 GHz–5.7 GHz (Europe)
•5.26 GHz–5.32 GHz (Europe)
Operating frequency range
WPA-PSK [TKIP], WPA2-PSK [AES] , WPA3-PSK802.11 security
4Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network
conditions and environmental factors, including volume of network traffic, building materials and construction, and
network overhead, lower actual data throughput rate.
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Orbi Whole Home Tri-Band Mesh WiFi 6 System