Peerless KIPICT2555 User Manual
Displayed below is the user manual for KIPICT2555 by Peerless which is a product in the Signage Displays category. This manual has pages.
Related Manuals
12018-08-16 #:180-9121-5 (2019-01-15)
ENG
KIPICT2555
22018-08-16 #:180-9121-5 (2019-01-15)
Read before operating equipment
Thank you for purchasing our product. Before using it, please read this user manual carefully
and follow the instructions correctly for safe operation. Please keep this manual handy for future
reference. Also, please be sure to always include this user manual in the packaging when transferring
or transporting this product to a dierent location.
WARNING:
To reduce the risk of electric shock, do not perform any servicing other than that contained in the
operating instructions unless you are qualied to do so.
• These kiosks are heavy and should be moved and installed by at least two individuals. Do not
attempt to move or install the kiosk yourself, otherwise injury and/or damage may occur. When
moving the kiosk, always hold the kiosk rmly.
• When moving kiosk carton, do not tilt or invert the carton. Always keep it in an upright position.
• Disconnect all accessories and cables before moving the display.
• Refer to this guide for proper startup and shutdown procedures.
• Follow all warnings and cautions in this manual and on the kiosk.
• Locate the kiosk at least 4 feet away from heating and cooling vents.
• Do not block ventilation openings. Locate the kiosk in a well-ventilated area without obstructions
to intake or exhaust vents.
• Do not install or use the kiosk near any heat sources such as radiators, heat registers, stoves, or
other devices (including ampliers) that produce heat.
• Do not place kiosk in direct sunlight, humid, greasy or dusty places or in places where the kiosk
may come into contact with rain, smoke or steam.
• The kiosk should not be used with the power cord near water, for instance, near a bathtub,
washbowl, kitchen sink or swimming pool, etc.
• Do not use of the kiosk near water. Warning: To reduce the risk of re or electric shock, do not
expose this equipment to rain or moisture.
• Do not drop the display.
• Do not spill liquid on the display. Spilled liquid may damage the kiosk.
• Warning: It is recommended that this display is securely attached to oor per installation
instructions. Tipping, shaking, or rocking the machine may cause injury or death.
• The power outlet used to power this kiosk should be readily accessible for fast disconnection in
case of emergency.
• No ame source, such as lighted candles, should be placed on the display.
• Use the power cord provided. Connect the power cord to a receptacle with a protective safety
(earth) ground terminal. A surge-protected power strip is recommended. Do not overload wall
outlets.
• Do not install the display in places subject to mechanical vibration.
• Do not place the display on an unstable surface, which could result in serious personal injuries
and kiosk damage.
• When disconnecting the power cord, hold the plug, not the cord.
• Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles and the point where they exit from the display.
• Unplug the kiosk if you are not going to use it for an extensive period of time.
RISK OF ELECTRICAL SHOCK
To reduce the risk of electric shock, do not disassemble the unit under any circumstances. No
user serviceable parts inside. All product services should be done by the Peerless-AV certied
service personnel.
WARNING
32018-08-16 #:180-9121-5 (2019-01-15)
• Unplug the kiosk if you need to clean it with a microber cleaning cloth. The screen may be wiped
with the cleaning cloth when the power is o. Never use alcohol, solvents or ammonia-based
liquids on this kiosk.
• Wash hands after handling the cables supplied with this kiosk.
• Refer all servicing to qualied service personnel. Do not remove the cover or back. Servicing your
own kiosk can be dangerous to you and will void the warranty.
• Store all small accessories and parts out of the reach of children.
• Follow these instructions to help ensure image quality over the life of the display. Failure to follow
these instructions may aect the warranty.
• Do not defeat the safety purpose of the polarized or grounding type electrical plug. A polarized
plug has two blades with one wider than the other. A grounding type plug has two blades and
a third grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not t into your outlet, consult an electrician for replacement of the obsolete
outlet.
• In case of emergency such as re or electric shock caused by the product, immediately contact
911 or proper emergency police/re service agencies in your country.
• If LCD or glass is broken, do not come in contact with the liquid crystal and handle with care.
• Use properly rated electrical voltage. Use of non-rated voltage may cause re, electric shock and
severe damages to the product.
• Do not open the cabinet under any circumstances. High voltage inside of this product may cause
electric shock.
• Do NOT climb on the product.
• Do NOT, under any circumstances, modify or disassemble this product as it may cause re,
electric shock, or severe damages to the product. Also, any unauthorized modications made to
the product automatically void product warranty.
• Any severe physical impact on the product may cause certain components to fall out of place
within and break, which may cause re or electric shock. In such event, do not operate the
product. Contact the manufacturer for support.
• Periodically clean dust o the electrical plug to keep it clean and dry, ensuring proper and safe
operation of the product.
• Do NOT touch electrical plugs with wet hands.
• Always make sure to plug in the electrical plug rmly and completely. Incompletely placed
electrical plugs may cause re or electric shock due to built up heat emission.
• In case of product malfunction or unusual events such as electrical burning smell, smoke, or loss
of content signals due to internal overheating, immediately turn o and unplug the electrical cord
and contact the manufacturer.
• Do NOT move or transport the product with any cables (electrical cables, content connectivity
cables) plugged in to the source devices. Damages may occur to the cables, plugs, or jointing
connectors of the cables due to forcible bending and stress, which may cause damages to the
waterproof seal of the product, making it subject to re, electric shock, or shorted circuit.
• Always leave the Power O when plugging or unplugging the electrical cords or connection cables
to avoid electric shock or damages to the product.
• Do NOT use any chemical such as paint thinner or benzene to clean the product’s exterior. It may
cause scratches on the surface, erasing proper indications, identication labels, or instructions on
the exterior, which may cause misuse and improper operation of the product.
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FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a commercial installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with these instructions,
may cause harmful interference to radio communications; however, there is no guarantee that
interference will not occur in a particular installation.
Operation of the equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense. Changes or modication not
expressly approved by Peerless-AV may void the authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause
undesired operation.
Canada
This Class A digital apparatus complies with Canadian ICES-003. This device complies with part 15 of
the FCC Rules / RSS-210. Operation is subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause
undesired operation.
Relevant Information
Record your product's model and serial number here for future reference. Keep this user manual in
an accessible location in the event service is required.
Note: Your kiosk's serial number can be found inside the lower cabinet on the label.
Model Number ____________________________________
Serial Number ____________________________________
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B (1)
remote
Parts List
Description Qty
Akiosk assembly 1
Bremote 1
Ckey 2
Dpower cord (AU) 1
Epower cord (US) 1
Fpower cord (UK) 1
Gpower cord (EU) 1
H4mm allen wrench 1
Iwi- antenna 1
JAAA battery 2
E (1)
D (1)F (1)G (1)
A (1)
power cord
(US)
power cord
(AU)
power cord
(UK)
power cord
(EU)
key
AAA battery
wi- antenna
kiosk assembly
C (2)
J (2)
I (1)
H (1)
4mm allen wrench
DISP
INPUT
ZOOM SLEEP
EXIT
P.MODE S.MODE AUTO ANGLE
SETUP MENU TITLE L/R
MENU
ENTER
VOL
+
-
+
-
CH
1
4
7
2
5
8
3
6
9
-/-- 0
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Getting Started
This kiosk is powered by a BrightSign media player. Content must be compatible with the BrightSign
media player. If your content is compatible with the BrightSign media player, proceed to step 3 below.
If your content is not compatible or you are unsure, download and install the BrightAuthor program
using the steps below.
1. Install BrightAuthor.
a. Go to the BrightSign downloads page: https://www.brightsign.biz/downloads/overview
b. Locate the model series XT1114 of your player and click on More Downloads.
c. Select the Ocial Release or Beta Release of BrightAuthor software for download.
d. Unzip the contents of the download .zip le.
e. Double click the setup.exe le to begin the installation.
f. Follow the on-screen instructions to install BrightAuthor on your PC.
g. Note: BrightAuthor requires the latest version of Microsoft.Net Framework. BrightAuthor
installs the framework during startup, but if required, installation may take up to 45
minutes and require you to restart your PC.
2. Launch BrightAuthor
a. Double-click the BrightAuthor icon on your desktop
b. (Optional) If prompted, sign in to BrightSign Network (account required).
3. Use BrightAuthor to add content, create presentations and publish presentations.
a. When conguring BrightWall, choose Monitor Orientation: "Portrait - bottom on left" &
Monitor overscan: "No Overscan"
4. Set-up BrightSign Player
a. Depending on how you want to publish your presentations, create the appropriate setup
les for your BrightSign player.
b. Insert an SD card or USB ash drive containing the setup les into the player.
C
USB
MicroSD
Brightsign
Media Player
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Power
Input rating 100-240V, 50-60Hz, 5A
Output rating 100-240V, 50-60Hz, 1A
Please use the electrical cord provided with this display. If a electrical cord is not supplied with
this equipment, please contact your supplier. Only plug equipment into receptacles with GFCI
protection. Peerless-AV is not responsible for any issues created by water present at the plug/
receptacle insertion point.
CAUTION
Connect to the Power Source
The kiosk power switch and display power button are shipped in the “On” position with all internal
cables connected. Connect the kiosk to a power source to begin operation.
Use appropriate power cord for mains socket in
your region.
Never remove the back cover of the kiosk as this can expose you to very high voltages and other
hazards. No user servicable parts inside. If the kiosk does not operate properly, unplug the kiosk
and call your authorized dealer or service center. The kiosk must be connected to a mains socket
outlet with a protective grounding connection. The mains plug is used as the disconnect device
and shall remain readily accessible. This display operates on 100-240 volts 50-60 Hz, AC current.
Insert the power cord into a 120-220 volt 60 Hz outlet. Never connect the kiosk to direct current or
anything other than the specied voltage. To prevent electric shock from the kiosk, do not use with
an extension cord, receptacle, or other outlet unless the blades and ground terminal can be fully
inserted to prevent blade exposure.
WARNING
D,E,F,G
Route power
cord through
slot
Connect female end of power cord to kiosk
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Power On/O Your New Kiosk
Power on your Kiosk by pressing the power button inside the rear compartment or on the remote
control. Pressing the power button will turn on/o the display only. The display will take ~45 seconds
to turn on.
Kiosk
Power Switch
Brightsign
Power Switch
Power Cord
Display
Power Button
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Onboard Controls
Direct Mode: Allows for quick access to source selection, volume settings and channel selection.
Menu Mode: Press the Menu button to access Menu Mode and activate the On Screen Menu.
The keypad buttons are assigned as
indicated in the table below.
Direct
mode
On / O
Menu
Volume Down
Volume Up
Channel Down
Channel Up
TV / AV
Menu
Mode
On / O
Return
Left
Right
Down
Up
Input Select
DISP
INPUT
ZOOM SLEEP
EXIT
P.MODE S.MODE AUTO ANGLE
SETUP MENU TITLE L/R
MENU
ENTER
VOL
+
-
+
-
CH
1
4
7
2
5
8
3
6
9
-/-- 0
Point remote control at rear bottom right corner. The buttons not specied below are reserved for
future versions.
Using The Remote Control
Toggle On/O Monitor Power
Move Left
Select
Move Right
Toggle On/O Mute
Channel Up/Doown
Move Up
Move Down
Volume Up/Down
Opens OSD Menu
B
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B
J (2)
CAUTION
Incorrect usage of batteries can result in leaks
or bursting. Peerless-AV recommends the
following battery use:
• Do not mix battery brands.
• Do not combine new and old batteries. This
can shorten the battery life or cause battery
acid leaks.
• Remove dead batteries immediately to
prevent battery acid from leaking into the
battery compartment.
• Do not touch exposed battery acid as it
may injure skin.
• Remove the batteries if you do not intend
to use the remote control for a long period
of time.
• Do not expose the batteries to excessive
heat from sunlight, re or other heat
sources or batteries could explode.
The remote control is powered by two 1.5V AAA
batteries.
1. To remove the battery cover of the remote
control, pinch then pull o battery cover.
2. Insert two new “AAA” size batteries into the
battery module.
3. Snap the battery cover back into the remote
control.
Remote Control Battery Installation And Replacement
Attaching Wi- Antenna
Place magnetic wi- antenna onto kiosk in a location clear of obstructions.
Set up complete!
Continue for troubleshooting
I
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Navigating The On Screen Menu
Picture
Picture Mode Standard
Dynamic
Mild
User
Color Temp. Medium
Warm
User
Cool
Noise Reduction High
Middle
Low
O
Audio
Sound Mode Standard
Music
Movie
Sport
User
Balance 0 - 100
Auto Volume
Level (AVL)
On / O
Sony/Phillips
Digital Interface
(SPDIF)
O / PCM / Auto
Option
Menu
Languages
English
Chinese
Aspect Ratio 4:3
16:9
Zoom1
Zoom2
Point to Point
Blue Screen On / O
Key Lock On / O
Software
Upgrade (USB)
ENTER
HDMI CEC
CEC Control On / O
Device Auto
Power On
On / O
TV Auto
Power On
On / O
Device List Lists connected source
devices
Device Menu Menu of connected source
device
Time
Clock Enter current time
Sleep Timer o
10 min
20 min
30 min
60 min
90 min
120 min
180 min
240 min
Auto Sleep o
3 hr
4 hr
5 hr
Menu Timer 5 sec
10 sec
15 sec
20 sec
25 sec
30 sec
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Hardware Interfaces
Power Connector
The power connector is rated for 125V at 10A. The plug for the connector is a standard, 3-pin shroud
Female (IEC320C13). Connector 2 is a 3-prong grounded plug Male (NEMA 5-15P).
MicroSD Slot
The KIPICT2555 has one microSD slot, which supports transfer modes up to UHS-1 DDR50
(50MB/s). There is no inherent limit on the storage capacity of microSD cards used with the player.
MicroSD card not included.
RJ45 LAN
The KIPICT2555 has an RJ45 connector for 1000BASE-T networking. The maximum length for Cat
5E cable is 100 meters; the allowed length can be higher or lower depending on the quality of the
cable.
USB
The KIPICT2555 has two USB 2.0 Type A ports, which are capable of transfer speeds up to 480
Mbit/s. The maximum length for a USB cable is 5 meters. The following table illustrates the pinout of
the USB 2.0 Type A host ports: Pin Description
1 VBUS
2 D-
3 D+
4 Ground
INOUTPWR BSY
HDMIMicroSD Ethernet
USB SVC ResetERR
AUDIO USB IR Serial GPIO 12V 3A
external
USB 2
external
USB 1
external
RJ45LAN
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GPIO
The KIPICT2555 display has a 12-pin GPIO switch and LED connector, which allows the player to
control external LEDs or other devices requiring 24mA of current or less.
A pluggable GPIO terminal block (sold seperately) can be inserted into the GPIO connector to make
bare-wire connections.
If you are using the GPIO connector to drive LEDs, connect the LED outputs to the LED ANODE, and
connect the LED CATHODE to the ground. If you want to connect another device, then the output is
capable of sourcing or sinking up to 3.3V at up to 24mA, but there is a series resistor of 100 in each
line.
The connector also allows the connecting of external contact closures to the ground. In order to
connect a switch, connect one side of the switch to the switch input, and connect the other side to
one of the ground pins on the GPIO connector. The connector can also supply 3.3V at up to 500mA to
an external device. The 3.3V output is polyfuse-protected and can source up to 500mA.
The GPIO outputs have 100 series resistors; the GPIO inputs have 1K pullup resistors to 3.3V; and
the input threshold is 2V high and .8V low. The high voltage is not problematic, but the low voltage
can be if there are too many inputs connected to one output.
If one BrightSign player is driving the inputs of another, you can drive at most three inputs from one
output. The following calculation explains this limitation:
The following table describes the pinout of the GPIO on the KIPICT2555 display:
The following schematic illustrates the pinout of the GPIO connector:
1 out driving 1 in V=3.3*100/(100+1,000)=0.3
1 out driving 2 in V=3.3*100/(100+500)=0.55
1 out driving 3 in V=3.3*100/(100+333.3)=0.76
1 out driving 4 in V=3.3*100/(100+250)=0.94 (exceeds maximum)
Pin Description
1 GND
2 3.3V
3 BUTTON 0
4 BUTTON 1
5 BUTTON 2
6 BUTTON 3
Pin Description
7BUTTON 4
8 BUTTON 5
9 BUTTON 6
10 BUTTON 7
11 BUTTON 8
12 BUTTON 9
1234567891011 12
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3.5mm Serial
The UART (asynchronous serial) interface is a 3.5mm (1/8") jack and will interoperate with most
RS-232 compatible devices. The receiver will tolerate input voltages between -30V and +30V, with
anything below 3V interpreted as a logical 1. The transmitter drives +5V for logical 0 and 0V for
logical 1.
The default baud rate of the RS-232 interface is 115200, with no parity, 8 data bits, and 1 stop bit.
These settings can be congured in the software. The serial interface supports TX, RX, and ground
only -- RTS/CTS hardware ow control is not supported.
A serial plug that is inserted into the 3.5mm jack should use the following signaling:
• Tip: Transmit
• Ring: Receive
• Sleeve: Ground
The following diagram illustrates the behavior of the TX and RX signal:
Start Bit
D0 D7D2D1 D3 D4 D6D5
LSB Parity Bits (optional, odd or even)
Stop Bit(s)Data Bits
3.5mm Audio Connector
The KIPICT2555 has a combination audio jack.
The full scale voltage output of the audio is 2V RMS. The minimum load impedance is 32.
The audio connector has the following pinout.
• Tip: Left audio
• Ring: Right audio
• Sleeve: Ground for audio signal
Wi-Fi / Bluetooth
The KIPICT2555 Wi-Fi / Bluetooth module (WS103) is setup in BrightAuthor. The following
specications are for the wireless / Bluetooth module:
Wireless
802.00 protocols: A, B, G, N, AC
Frequency bands: 2.4GHz, 5GHz
Tx power: Up to +16dBm
RX sensitivity: <-82dBm
Security: WEP (64 & 128), WPA, (TKIP), WPA2 (PSK + 802.1x), and 802.1.1i.
*WPA Enterprise is also supported using DER, PEM, or PKCS#12 certicates. The PEAPv0/
MSCHAPv2 protocol is supported with rmware.
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Onboard LEDs
There are four on-board LEDs that indicate the following:
LED Indication
Green power (Pwr) Displays when the board is powered up and not in reset mode. Flashes during
rmware update process.
Green le system activity (BSY) Flashes any time there is le-system activity (on any storage device)
Blue WiFi ( ) Flashes when the player is connecting to the wireless network. Displays when
connected.
Red status (Err) Flashes a certain number of times to indicate which error is occurring. The ash
codes are described below.
2Unspecied error.
3Network recovery script is preparing to run on a device congured for
network recovery.
4No upgrade le found.
5 Failed to load kernel module.
6Board is not capable of running the current rmware version.
7A piece of on-board hardware is not working correctly.
8Problem releated to the storage device (either USB or Micro SD card)
9 Problem related to the registry/NAND
10 The autorun script encountered a load/run error.
11 Wi-Fi related error
12 Unable to nd a bootable image.
Onboard Switch
The on-board switch is connected to the GPIO02, which is pulled low when the service (SVC) button
is pressed. Conversely, a pull up on the button normally sets the GPIO02 to be pulled high.
Reset Switch
The on-board switch is connected to the reset circuit. Pressing down the reset button will send an
initial signal to the system software, and holding the reset button low for approximately 4 seconds will
cause a hard reset.
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Product Specications
Specications subject to change without notice
Display (LC550EUE-FKM1)
Screen Size 55"
Aspect Ratio 9:16
Resolution 1080x1920
Active Area
26.8" (680.7mm) horizontal
47.6" (1209mm) vertical
Brightness 400 nits
Contrast Ratio 1200:1
Viewing Angle 178°x178°
Response Time 6ms
Refresh Rate 60 Hz
Life Expectancy 50,000 hours
Speakers (2) 10 watt
Environmental
Operating
Temperature
32° F to 104° F
(0° C to 40° C)
humidity 10% to 85%
Storage
Temperature
14° F to 140° F
(-10° C to 60° C)
humidity 10% to 90%
Input/Output Connections
802.11 bgn Wi-Fi/ Bluetooth Module (M.2 (E)
Keyed Connector)
Ethernet
3.5mm audio out (analog or digital)
USB 2.0 x2 (supports content updates)
Phoenix GPIO Port (12pin with 8 bi-directional
GPIOs)
3.5mm RS-232 Serial Port
3.5mm IR In/Out
HDMI 2.02 Out
HDMI 2.02 Input
Local Storage
External microSD slot (SDHC, SDXC)
SDHC storage up to 32GB SDXC storage up
to 1 Tb
Mechanical
Product Size:(W x H x D)
74.8" x 33.9" x 18.9"
(1900mm x 861mm x
480mm)
Package Size (W x H x D)
89" x 40" x 23"
(2261mm x 1016mm
x 584mm)
Net Weight 211.6 lbs (96 Kg)
Gross Weight 260.14 lbs (118 Kg)
AC Adaptor
Input AC~100-240V, 50-60Hz
Power
Consumption
24W (max)
Output 12V, 2A
Power supply UL/CB certied
Media Formats
Video Codecs H.265, H.264 (MPEG-4,
Part 10), MPEG-2
Video Containers .ts, .mov, .mp4, .mkv
Images BMP, JPEG, PNG
Audio Mp2, Mp3, ACC, WAV
(Ac3 passing through)
HTML5
Touch
Touch Points 6-point maximum
Touch Resonse 3 - 10ms
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Hardware Maintenance
Optional: Use provided wrench to tighten base hardware.
H
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Care Of The Kiosk
Do not rub or strike the kiosk with anything hard as this may scratch, mark, or even damage the
kiosk permanently. Ensure that the kiosk is installed in a location where it will be safe from abrasives
and ying debris, which could damage the LCD panel. Never pressure wash the screen. Doing so
may result in permanent damage. Do not use dry-erase markers on the screen. If dry-erase markers
are used on the screen, remove the ink as soon as possible. Never use ammonia or any product
containing ammonia, as it will damage the anti-glare coating on the face of the screen. Only use an
approved screen cleaner to clean the display face. Unplug the power cord before cleaning the screen.
Dust the display by wiping the screen and the cabinet with a soft, clean cloth. If the screen requires
additional cleaning, spray water or glass cleaner onto a lint free non-abrasive cloth and then clean the
touchscreen. Water or glass cleaner sprayed directly on the screen could possibly leak inside a non-
sealed unit and cause damage.
Mobile Telephone Caution
Keep your mobile telephone away from your kiosk to avoid disturbances in the picture or sound,
possibly causing permanent damage to your kiosk.
End Of Life Directives
In an eort to produce environmentally friendly products, your new kiosk contains materials that can
be recycled and reused. At the end of your kiosk's life, specialized companies can minimize waste by
separating reusable materials from non-reusable materials. Please ensure you dispose
of your kiosk according to local regulations. The crossed-out wheeled bin symbol
indicated that products should be disposed of in the appropriate recycling stream
and not as regular waste.
License Agreement And Trademark Notice
®HDMI, the HDMI logo and High-Denition Multimedia Interface are
trademarks or registered trademarks of HDMI Licensing LLC in the United
States and other countries.
Brightsign is a registered trademark of Brightsign LLC. Avnu and Avnu
Digital are registered trademarks of Avnu digital Corporation in the United
States and all other countries. All other trademarks are property of their
respective owners. Any other trademarks, service marks, personal names
or product names are assumed to be the property of their respective owners
and are used only for reference. There is no implied sponsorship, aliation,
certication, approval or endorsement if we use one of these terms.
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LIMITED ONE-YEAR WARRANTY
ONE-YEAR PARTS & LABOR LIMITED WARRANTY
Terms of Peerless-AV®
The Peerless-AV kiosk is warrantied to be free of defects in
material and workmanship from the time of purchase by the original
owner. If this product is proven to be defective under the terms
and conditions of this warranty, Peerless-AV will repair or replace
defective parts with new and/or reconditioned parts at no charge for
the parts and labor to the original owner, subject to the terms and
conditions of this Limited Warranty. This Limited Warranty covers
failures due to defects in material or workmanship that occur during
normal use as follows:
• Parts – the warranty period for parts is: one (1) year from
the date of original purchase. During the applicable Limited
Warranty period for parts, defective parts will be replaced at
no charge. Parts used for the repair will be warrantied for the
remainder of the original warranty period for those parts.
• Labor – the warranty period for labor is: one (1) year from
the date of original purchase. During the applicable Limited
Warranty period for labor, Peerless-AV will provide the labor
for warranty repair at no charge for a period of one (1) year
from the date of original purchase.
• Original owner must provide verication of the date of
purchase when requesting Limited Warranty Services. A copy
of the original Dated Sales Receipt is required together with
the product serial number to obtain service under this Limited
Warranty.
• All repairs must be performed by a Peerless-AV Authorized
Service Provider.
• Customer is responsible for returning (including any freight
and shipping cost) defective unit to Peerless-AV Authorized
Service Provider. If the product is found to have no defects,
the customer will be responsible for return shipping costs
as well the diagnostic bench fee. If the product is found to
be covered by the manufacturer’s warranty, Peerless will
assume responsibility for return freight charges.
THIS LIMITED WARRANTY DOES NOT COVER:
• Labor to uninstall and reinstall the kiosk.
• Shipping damage.
• Damage caused during customer unpacking, and/or removal
of protective packing materials.
• Damage due to improper, incorrect or insucient AC voltage,
power surges or lightning strikes.
• Damage due to inadequate signal pickup, incorporation into
other products or repairs by anyone other than a Peerless-AV
Technician.
• Damage due to tampering or removal of any screws.
• Damage which results from re, ood, lightning, tornado,
hurricane, large hail, extremely gusty winds, sand storms,
vandalism, terrorism or other acts of nature.
• Any unit which has been modied or damaged due to
improper installation or failure to obey the operating
instructions provided in the User Manual.
• Any failure, loss, damage or personal injury due to accident,
neglect, misuse, abuse, improper operation, improper
storage, alteration to the unit, or failure by the consumer to
follow operating instructions provided in the User Manual.
• Any owner other than the original owner.
• Any unit purchased from an unauthorized seller.
• If the original product serial number has been removed,
defaced or tampered with in any way.
• Any packaging or transportation charges incurred in
connection with warranty services.
• Indirect, consequential, or special damages except as
required by federal or state laws.
• Any unit tampered with, modied, adjusted, or repaired by
any party other than the Peerless-AV Authorized Service
Provider.
• Any cosmetic damages to the surface or exterior that has
been defaced or faded, or caused by normal wear and tear
or exposure to chemicals, acid rain, large hail or adverse
weather conditions.
• Minor cabinet blemishes or minor scratches to the exterior
of the unit or other cosmetic imperfections that are not within
the viewable area of the LCD.
• The LCD is a Class 2 ISO panel. As such, the Pixel Fault for
Class II Panels states:
• Type 1 = Hot Pixel (always on – white);
• Type 2 = Dead Pixel (always o – black); or
• Type 3 = A Stuck Pixel (one or more sub-pixels (red,
blue or green) are always on or always o.
• The total number of permitted defects per 2 million
pixels:
• Type 1 = (4)
• Type 2 = (4)
• Type 3 = (10)
• Picture quality when installed in direct sunlight where sun is
shining directly on the face of the LCD.
• Any damage, scratches or blemishes to the face of the LCD
and/or exterior cabinet due to end-user cleaning.
• Dirty air waves, and/or unusual signal interference due to
weak signal from multi-wire runs, weak signal from cable or
satellite service providers, or unusual signal interference.
• Any damage incurred through improper packaging. If the
kiosk needs to be returned, original packaging is required.
(If packaging is needed, the end user is required to contact
a Peerless-AV Care Customer Representative to request a
new box to be delivered to customer shipping site)
• Return shipping when no defect is found.
For Non-Warrantied Repairs, or for claims found to not be covered
by the Limited Warranty, the customer will be responsible for the
diagnostic bench fee, the cost of replacement parts, and any
applicable shipping charges. Repaired Non-Warrantied claims
require payment in full before repaired products are returned to
customer.
Peerless-AV and its representatives or agents shall in no event be
liable for any general, indirect or consequential damages arising out
of/or caused by the use of/or inability to use this product.
The Warranty is made in lieu of all other warranties, expressed or
implied, and all other liabilities on the part of Peerless-AV. Any other
warranties, including warranties of merchantability and tness for
a particular purpose are hereby disclaimed by Peerless-AV and its
representatives and/or agents.
The laws of some states do not allow exclusion of implied warranties;
therefore, this warranty shall be deemed modied to be consistent
with such laws. This limited Warranty gives you specic legal rights.
You may also have other rights that vary from state to state.
All warranty inspections and repairs must be performed by Peerless-
AV or its authorized service representatives.
Please call 800.865.2112 or 630.375.5100 so that the Peerless-AV
technical support team can assist with proper troubleshooting steps.
Please have your receipt and serial number available during the
time of call while onsite. Technical support will determine whether
the product will need to be replaced or returned for repair. If a repair
is needed Customer Care will issue a Return Material Authorization
(RMA) number. The product will need to be in the original packaging
and banded to a skid in the upright position. If the product is not
covered by the warranty, Peerless-AV will contact you with repair
estimates after inspection.
© 2019 Peerless Industries, Inc. All rights reserved.
Peerless-AV Europe
Unit 3 Watford Interchange,
Colonial Way, Watford, Herts,
WD24 4WP, United Kingdom
Customer Care
44 (0) 1923 200 100
www.peerless-av.com
© 2019, Peerless Industries, Inc.
Peerless-AV de Mexico
Ave de las Industrias 413
Parque Industrial Escobedo
Escobedo N.L Mexico 66062
Servicio al Cliente
01-800-849-65-77
www.peerless-av.com
© 2019, Peerless Industries, Inc.
Peerless-AV
2300 White Oak Circle
Aurora, IL 60502
Email: tech@peerlessmounts.com
Ph: (800) 865-2112
Fax: (800) 359-6500
www.peerless-av.com
© 2019, Peerless Industries, Inc.