Table of Contents
Philips 19S4QAB/01 User Manual
Displayed below is the user manual for 19S4QAB/01 by Philips which is a product in the Computer Monitors category. This manual has pages.
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Table of Contents
1. Important ............................................... 1
1.1 Safety precautions and maintenance .1
1.2 Notational Descriptions ............................3
1.3 Disposal of product and packing
material ...............................................................4
2. Setting up the monitor .......................5
2.1 Installation .........................................................5
2.2 Operating the monitor .............................. 6
2.3 Remove the Base Assembly for VESA
Mounting ............................................................8
3. Image Optimization ...........................10
3.1 SmartImage ...................................................10
3.2 SmartContrast .............................................11
4. TechnicalSpecications ....................12
4.1 Resolution & Preset Modes .................14
5. Power Management ...........................15
6. Customer care and warranty ..........16
6.1 Philips’ Flat Panel Monitors Pixel
Defect Policy .................................................16
6.2 Customer Care & Warranty ...............18
7. Troubleshooting & FAQs ..................19
7.1 Troubleshooting .......................................... 19
7.2 General FAQs .............................................. 20
1
1. Important
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or procedures
other than those specied in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer monitor.
Operation
• Please Keep the monitor out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
• Keep the display away from oil. Oil may
damage the plastic cover of the display and
void the warranty.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
• Do not block the ventilation holes on the
cabinet.
• When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
• If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
• Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Service
contact information listed in Important
information manual.)
• Operate under the specified power supply.
Be sure to operate the monitor only with
the specified power supply. Use of an
incorrect voltage will cause malfunction and
may cause fire or electric shock.
• Protect the cable. Do not pull or bend the
power cable and signal cable. Do not place
the monitor or any other heavy objects on
the cables, if damaged, the cables may cause
fire or electric shock.
• Do not subject the monitor to severe
vibration or high impact conditions during
operation.
• To avoid potential damage, for example
the panel peeling from the bezel, ensure
that the monitor does not tilt downward
by more than -5 degrees. If the -5 degree
downward tilt angle maximum is exceeded,
the monitor damage will not be covered
under warranty.
• Do not knock or drop the monitor during
operation or transportation.
• Excessive usage of monitor can cause
eye discomfort, it’s better to take shorter
breaks more often at your workstation
than longer breaks and less often; for
example a 5-10 minute break after
50-60-minute continuous screen use is
likely to be better than a 15-minute break
every two hours. Try to keep your eyes
from eye strain while using the screen for a
constant period of time by :
• Looking at something varying distances
after a long period focusing on the
screen.
2
1. Important
• Conscious Blinking often while you
work.
• Gently closing and rolling your eyes to
relax.
• Reposition your screen to appropri-
ate height and angle according to your
height.
• Adjusting the brightness and contrast
to appropriate level.
• Adjusting the environment lighting
similar to that of your screen bright-
ness, avoid the uorescent lighting, and
surfaces that don’t reect too much
light.
• Seeing a doctor if your symp-toms.
Maintenance
• To protect your monitor from possible
damage, do not put excessive pressure
on the LCD panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the LCD panel.
• Oil-based cleaning solutions may damage
the plastic parts and void the warranty.
• Unplug the monitor if you are not going to
use it for an extensive period of time.
• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
• If your monitor gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.
• Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
• In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
• Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
• “Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
• The casing cover should be opened only by
qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (Please refer
to Service contact information listed in
Important information manual.)
• For transportation information, please refer
to “Technical Specifications”.
3
1. Important
• Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specic presentation of the warning is
mandated by the relevant regulatory authority.
4
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government ofce, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please nd out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
http://www.philips.com/a-w/about/sustainability.
html
5
2. Setting up the monitor
2. Setting up the monitor
2.1 Installation
Package contents
* VGA
* Audio
* DVI
19S4
Register your product and get support at
www.philips.com/welcome
Power
* Depends on the country
Install the base
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2. Hold the base with both hands.
6
2. Setting up the monitor
Connecting to your PC
1
23
4
2
3
4
5
5
6
1 Kensington anti-theft lock
2 VGA input
3 DVI input
4 Audio input
5 AC power input
6 Earphone jack
Connect to PC
1. Connect the power cord to the back of
the monitor rmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer
and your monitor into a nearby outlet.
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
2.2 Operating the monitor
Description of the control buttons
7625 4
3
1
Switch monitor’s power ON and
OFF.
Access the OSD menu
.
Conrm the OSD adjustment.
Adjust the OSD menu.
Select the SmartPower control
level..
Adjust the speaker volume. .
Return to previous OSD level.
SmartImage
hot key
. There are 6
modes to select: Ofce, Photo,
Movie, Game, Economy, Off.
7
2. Setting up the monitor
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
Basic and simple ins
truction on the control keys
In the OSD shown above, you can press
buttons at the front bezel of the monitor
to move the cursor, and press OK button to
conrm the choice or change.
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture
Audio
OSD Settings
Setup
Language
Color
Input
Brightness
Contrast
Horizontal
Vertical
Transparency
OSD Time Out
Auto
V.Position
Phase
Clock
Resolution Notication
Reset
Information
English, Deutsch, Español, Ελληνική, Français,
Italiano, Magyar, Nederlands, Português,
Português do Brasil, Polski, Русский, Svenska,
Suomi, Türkçe, Čeština, Українська, 简体中文,
繁體中文, 日本語, 한국어
Color Temperature
sRGB
User Dene
VGA
DVI
SmartContrast
SmartResponse
Volume
Stand-Alone
Mute
Gamma
Pixel Orbiting
H.Position
0~100
0~100
0~100
0~100
O, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
On, O
Yes, No
0~100
0~100
0~100
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
On, O
0~100
On, O
On, O
O, Fast , Faster, Fastest
0~100
1.8, 2.0, 2.2, 2.4, 2.6
On, O
8
2. Setting up the monitor
Resolutionnotication
This monitor is designed for optimal
performance at its native resolution, 1280
× 1024 @ 60 Hz. When the monitor is
powered on at a different resolution, an
alert is displayed on screen: Use 1280 ×
1024 @ 60 Hz for best results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
Tilt
20
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that the
monitor does not tilt downward by
more than -5 degrees.
• Do not press the screen while adjusting
the angle of the monitor. Grasp only
the bezel.
2.3 Remove the Base Assembly for
VESA Mounting
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2. Use a athead screwdriver to remove four
mylars from the hinge cover.
9
2. Setting up the monitor
3. Remove the screws from hinge cover.
4. Remove the base assembly.
Note
This monitor accepts a 100mm x 100mm VESA-
Compliant mounting interface.
AUDIO IN
100mm
100mm
-5°
0° 90°
* Display design may differ from those
illustrated.
Warning
• To avoid potential screen damage, such
as panel peeling, ensure that the monitor
does not tilt downward by more than -5
degrees.
• Do not press the screen while adjusting the
angle of the monitor. Grasp only the bezel.
10
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
Why do I need it?
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
How to enable SmartImage?
1. Press to launch the SmartImage on
screen display.
2. Keep pressing to toggle among Ofce,
Photo, Movie, Game, Economy and Off.
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also press "OK" to make conrmation.
4. When SmartImage is enabled, the sRGB
scheme is disabled automatically. To use
sRGB, you need to disable SmartImage
with the button at the front bezel of
your monitor.
There are six modes to select: Ofce, Photo,
Movie, Game, Economy and Off.
• Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
• Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
11
3. Image Optimization
• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
• Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
• Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for ofce work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
12
4. Technical Specications
4. Technical Specifications
Picture/Display
Monitor Panel Type IPS-ADS
Backlight LED
Panel Size 19" (48.3 cm)
Aspect Ratio 5:4
Pixel Pitch 0.293 x 0.293 mm
SmartContrast 20,000,000:1
Response time 14ms
SmartResponse time (typ.) 5ms(GtG)
Optimum Resolution 1280 x 1024 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Picture Enhancement SmartImage
Display Colors 16.7M
Vertical Refresh Rate 56 Hz - 75 Hz
Horizontal Frequency 30 kHz - 83 kHz
sRGB YES
Connectivity
Signal Input DVI(Digital)
VGA( Analog)
Input Signal Separate Sync, Sync on Green
Audio In/Out PC audio-in headphone out
Convenience
Built-in speakers 1.5W x 2
User Convenience
OSD Languages
English, Deutsch, Español, Ελληνική, Français, Italiano, Magyar,
Nederlands, Português, Português Brazil, Polski, Русский,
Svenska, Suomi, Türkçe, Čeština, Українська, 简体中文,
繁體中文, 日本語, 한국어
Other Convenience Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Window7/8/8.1/10, Mac OSX
Stand
Tilt -5 / +20
Power
On Mode 20W (typ.), 25W (max.)
Sleep (Standby mode) <0.3W
Off mode <0.3W
On Mode(ECO mode) 8W (typ.)
Power(EnergyStar test method)
Energy Consumption AC Input Voltage
at 100VAC, 50Hz
AC Input Voltage
at 115VAC, 60Hz
AC Input Voltage
at 230VAC, 50Hz
Normal Operation (typ.) 11.98W 11.93W 11.93W
13
4. Technical Specications
Sleep (Standby mode) <0.3W (typ.) <0.3W (typ.) <0.3W (typ.)
Off mode <0.3W (typ.) <0.3W (typ.) <0.3W (typ.)
Heat Dissipation* AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC , 50Hz
Normal Operation 40.85 BTU/hr 40.68 BTU/hr 40.68 BTU/hr
Sleep (Standby mode) <1.02 BTU/hr <1.02 BTU/hr <1.02 BTU/hr
Off mode <1.02 BTU/hr <1.02 BTU/hr <1.02 BTU/hr
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240VAC, 50-60Hz
Dimension
Product with stand
(WxHxD) 404 x 418 x 194 mm
Product without stand
(WxHxD) 404 x 346 x 61 mm
Product with packaging
(WxHxD)
465 x 457 x 139 mm
465 x 480 x 159 mm (19S4QAB3/19S4QAW3 FOR JP)
Weight
Product with stand 3.20 kg
Product without stand 2.80 kg
Product with packaging 4.82 kg
5.80 kg (19S4QAB3/19S4QAW3 FOR JP)
Operating Condition
Temperature range (operation) 0°C to 40 °C
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity 20% to 80%
Environmental
ROHS YES
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing
Cabinet
Color Black / White
Finish Texture
Note
This data is subject to change without notice. Go to www.philips.com/support to download the latest
version of leaet.
14
4. Technical Specications
4.1 Resolution & Preset Modes
Maximum Resolution
1280 x 1024 @ 60 Hz (analog input)
1280 x 1024 @ 60 Hz (digital input)
Recommended Resolution
1280 x 1024 @ 60 Hz (digital input)
H. freq (kHz) Resolution V. freq (Hz)
31.47 720x400 70.09
31.47 640x480 59.94
35.00 640x480 66.67
37.86 640x480 72.81
37.50 640x480 75.00
37.88 800x600 60.32
46.88 800x600 75.00
48.36 1024x768 60.00
60.02 1024x768 75.03
44.77 1280x720 59.86
63.89 1280x1024 60.02
79.98 1280x1024 75.03
Note
Please notice that your display works best at
native resolution of 1280 x 1024 @ 60Hz. For
best display quality,please follow this resolution
recommendation.
15
5. Power Management
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Denition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Ye s Ye s 20W (typ.),
25W(Max.), White
Sleep
(Standby
mode)
OFF No No 0.3W (typ.) White
(blink)
Off mode OFF - - 0.3 W (typ.) OFF
The following setup is used to measure power
consumption on this monitor.
• Native resolution: 1280 x 1024
• Contrast: 50%
• Brightness: 90%
• Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
16
6. Customer care and warranty
6. Customer care and
warranty
6.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in at panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and denes
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel).
17
6 Customer care and warranty
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also species tolerances
for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips at panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
18
6. Customer care and warranty
6.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your region, please
visit www.philips.com/support website for details or contact your local Philips Customer Care Center.
For Warranty Period please refer to Warranty Statement in Important Information Manual.
For extended warranty, if you would like to extend your general warranty period, an Out of Warranty
service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30 calendar
days of your original purchase date. During the extended warranty period, the service includes pickup,
repair and return service, however the user will be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered extended
warranty package, we will find alternative solutions for you, if possible, up to the extended warranty
period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by Consumer
care number) for more details.
Philips Customer Care Center number listed below.
• Local Standard
Warranty Period
• Extended Warranty Period • Total Warranty Period
• Depend on
different Regions
• + 1 Year • Local Standard warranty period +1
• + 2 Years • Local Standard warranty period +2
• + 3 Years • Local Standard warranty period +3
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to important information manual for regional service hotline, which is available on the
Philips website support page.
19
7. Troubleshooting & FAQs
7. Troubleshooting & FAQs
7.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
• The Energy Saving feature may be activated
Screen says
Check cable connection
• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
• Check to see if the monitor cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the monitor from mains power
source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
Verticalickerappears
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Horizontalickerappears
• Adjust the image using the “Auto” function
in OSD Main Controls.
20
7. Troubleshooting & FAQs
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
• Always activate a moving screen saver
program when you leave your monitor
unattended.
• Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Service
contact information listed in Important
information manual and contact Philips
customer service representative.
7.2 General FAQs
Q1: When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.: Recommended resolution for this
monitor: 1280 x 1024 @ 60 Hz.
• Unplug all cables, then connect your PC to
the monitor that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1280 x
1024 pixels.
• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1280
x 1024 @ 60 Hz.
• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
• Turn on your monitor and then turn on
your PC.
Q2: What is the recommended refresh
rate for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
21
7. Troubleshooting & FAQs
Q3: Whatarethe.infand.icmles?How
do I install the drivers (.inf and .icm)?
Ans.: These are the driver les for your
monitor. Your computer may ask you
for monitor drivers (.inf and .icm les)
when you rst install your monitor.
Follow the instructions in your user
manual, monitor drivers (.inf and .icm
les) will be installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
• Press "OK" to show the OSD (On Screen
Display) menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature: The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
2. sRGB: This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc).
3. User Dene: The user can choose his/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to any
PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
22
7. Troubleshooting & FAQs
Q10: Are Philips LCD monitors Plug-and-
Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Window 10/8/8.1/7,
Mac OSX.
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
LCD panels?
Ans.: Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging", on
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your LCD monitor
will display unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your LCD monitor works best at its
native resolution of 1280 x 1024 @
60 Hz. For best display, please use this
resolution.
Q13: Where can I nd Important Information
manual mentioned in EDFU?
Ans.: Important Information manual can
be download on the Philips website
support page.
© 2014 Koninklijke Philips N.V. All rights reserved.
This product was manufactured and brought to the market by or
onbehalfofTopVictoryInvestmentsLtd.oroneofitsafliates.Top
Victory Investments Ltd. is the warrantor in relation to this product.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. used under license.
Specicationsaresubjecttochangewithoutnotice.
Version:M419SQE1T