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  4. 227E4QHAD/00
Table of Contents
  • 1. Important
    • 1.1 Safety precautions and maintenance
    • 1.2 Notational Descriptions
    • 1.3 Disposal of product and packing material
  • 2. Setting up the monitor
    • 2.1 Installation
    • 2.2 Operating the monitor
  • 3. Image Optimization
    • 3.1 SmartImage Lite
    • 3.2 SmartContrast
    • 3.3 Philips SmartControl Lite
  • 4. Technical Specifications
    • 4.1 Resolution & Preset Modes
  • 5. Power Management
  • 6. Regulatory Information
  • 7. Customer care and warranty
    • 7.1 Philips’ Flat Panel Monitors Pixel Defect Policy
    • 7.2 Customer Care & Warranty
  • 8. Troubleshooting & FAQs
    • 8.1 Troubleshooting
    • 8.2 SmartControl Lite FAQs
    • 8.3 General FAQs
www.philips.com/welcome
227E4
EN Usermanual 1
 Customercareandwarranty 28
 Troubleshooting&FAQs 33
Table of Contents
1. Important ................................................1
1.1 Safetyprecautionsandmaintenance...1
1.2 NotationalDescriptions.............................2
1.3 Disposalofproductandpacking
material................................................................3
2. Setting up the monitor .........................4
2.1 Installation...........................................................4
2.2 Operatingthemonitor...............................6
3. Image Optimization ...............................9
3.1 SmartImageLite..............................................9
3.2 SmartContrast..............................................10
3.3 PhilipsSmartControlLite.......................10
4. Technical Specifications ......................16
4.1 Resolution&PresetModes...................20
5. Power Management ............................21
6. Regulatory Information ......................22
7. Customer care and warranty ...........28
7.1 Philips’FlatPanelMonitorsPixel
DefectPolicy..................................................28
7.2 CustomerCare&Warranty.................30
8. Troubleshooting & FAQs ...................33
8.1 Troubleshooting...........................................33
8.2 SmartControlLiteFAQs.........................34
8.3 GeneralFAQs...............................................35
1
1. Important
1. Important
Thiselectronicuser’sguideisintendedfor
anyonewhousesthePhilipsmonitor.Taketime
toreadthisusermanualbeforeyouuseyour
monitor.Itcontainsimportantinformationand
notesregardingoperatingyourmonitor.
ThePhilipsguaranteeappliesprovidedthe
productishandledproperlyforitsintendeduse,
inaccordancewithitsoperatinginstructionsand
uponpresentationoftheoriginalinvoiceorcash
receipt,indicatingthedateofpurchase,dealer’s
nameandmodelandproductionnumberofthe
product.
1.1 Safety precautions and mainte-
nance
Warnings
Useofcontrols,adjustmentsorprocedures
otherthanthosespecifiedinthisdocumentation
mayresultinexposuretoshock,electrical
hazardsand/ormechanicalhazards.
Readandfollowtheseinstructionswhen
connectingandusingyourcomputermonitor.
Operation
• PleaseKeepthemonitoroutofdirect
sunlight,verystrongbrightlightsand
awayfromanyotherheatsource.Lengthy
exposuretothistypeofenvironmentmay
resultindiscolorationanddamagetothe
monitor.
• Removeanyobjectthatcouldfallinto
ventilationholesorpreventpropercooling
ofthemonitor’selectronics.
• Donotblocktheventilationholesonthe
cabinet.
• Whenpositioningthemonitor,makesure
thepowerplugandoutletareeasilyac-
cessible.
• Ifturningoffthemonitorbydetachingthe
powercableorDCpowercord,waitfor6
secondsbeforeattachingthepowercable
orDCpowercordfornormaloperation.
• Pleaseuseapprovedpowercordprovided
byPhilipsallthetime.Ifyourpowercord
ismissing,pleasecontactwithyourlocal
servicecenter.(PleaserefertoCustomer
CareConsumerInformationCenter)
• Donotsubjectthemonitortosevere
vibrationorhighimpactconditionsduring
operation.
• Donotknockordropthemonitorduring
operationortransportation.
Maintenance
• Toprotectyourmonitorfrompossible
damage,donotputexcessivepressureon
theLCDpanel.Whenmovingyourmoni-
tor,grasptheframetolift;donotliftthe
monitorbyplacingyourhandorfingerson
theLCDpanel.
• Unplugthemonitorifyouarenotgoingto
useitforanextensiveperiodoftime.
• Unplugthemonitorifyouneedtocleanit
withaslightlydampcloth.Thescreenmay
bewipedwithadryclothwhenthepower
isoff.However,neveruseorganicsolvent,
suchas,alcohol,orammonia-basedliquids
tocleanyourmonitor.
• Toavoidtheriskofshockorpermanent
damagetotheset,donotexposethe
monitortodust,rain,water,orexcessive
moistureenvironment.
• Ifyourmonitorgetswet,wipeitwithdry
clothassoonaspossible.
• Ifforeignsubstanceorwatergetsinyour
monitor,pleaseturnthepoweroffimmedi-
atelyanddisconnectthepowercord.Then,
removetheforeignsubstanceorwater,and
sendittothemaintenancecenter.
• Donotstoreorusethemonitorinloca-
tionsexposedtoheat,directsunlightor
extremecold.
• Inordertomaintainthebestperformance
ofyourmonitoranduseitforalongerlife-
time,pleaseusethemonitorinalocation
thatfallswithinthefollowingtemperature
andhumidityranges.
2
1. Important
• Temperature:0-40°C32-95°F
• Humidity:20-80%RH
• IMPORTANT:Alwaysactivateamoving
screensaverprogramwhenyouleave
yourmonitorunattended.Alwaysactivate
aperiodicscreenrefreshapplication
ifyourmonitorwilldisplayunchanging
staticcontent.Uninterrupteddisplayof
stillorstaticimagesoveranextended
periodmaycause“burnin”,alsoknownas
“after-imaging”or“ghostimaging”,onyour
screen.
"Burn-in","after-imaging",or"ghostimag-
ing"isawell-knownphenomenoninLCD
paneltechnology.Inmostcases,the
“burnedin”or“after-imaging”or“ghost
imaging”willdisappeargraduallyovera
periodoftimeafterthepowerhasbeen
switchedoff.
Warning
Failuretoactivateascreensaver,oraperiodic
screenrefreshapplicationmayresultinsevere
“burn-in”or“after-image”or“ghostimage”
symptomsthatwillnotdisappearandcannotbe
repaired.Thedamagementionedaboveisnot
coveredunderyourwarranty.
Service
• Thecasingcovershouldbeopenedonly
byqualifiedservicepersonnel.
• Ifthereisanyneedforanydocumentfor
repairorintegration,pleasecontactwith
yourlocalservicecenter.(pleasereferto
thechapterof"ConsumerInformation
Center")
• Fortransportationinformation,please
referto"TechnicalSpecifications".
• Donotleaveyourmonitorinacar/trunk
underdirectsunlight.
Note
Consultaservicetechnicianifthemonitor
doesnotoperatenormally,oryouarenotsure
whatproceduretotakewhentheoperating
instructionsgiveninthismanualhavebeen
followed.
1.2 Notational Descriptions
Thefollowingsubsectionsdescribenotational
conventionsusedinthisdocument.
Notes, Cautions and Warnings
Throughoutthisguide,blocksoftextmaybe
accompaniedbyaniconandprintedinboldor
italictype.Theseblockscontainnotes,cautions
orwarnings.Theyareusedasfollows:
Note
Thisiconindicatesimportantinformationand
tipsthathelpyoumakebetteruseofyour
computersystem.
Caution
Thisiconindicatesinformationthattellsyou
howtoavoideitherpotentialdamageto
hardwareorlossofdata.
Warning
Thisiconindicatesthepotentialforbodilyharm
andtellsyouhowtoavoidtheproblem.
Somewarningsmayappearinalternateformats
andmaynotbeaccompaniedbyanicon.Insuch
cases,thespecificpresentationofthewarningis
mandatedbytherelevantregulatoryauthority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
Thismarkingontheproductoronits
packagingillustratesthat,underEuropean
Directive2002/96/ECgoverningusedelectrical
andelectronicappliances,thisproductmay
notbedisposedofwithnormalhousehold
waste.Youareresponsiblefordisposalof
thisequipmentthroughadesignatedwaste
electricalandelectronicequipmentcollection.
Todeterminethelocationsfordroppingoff
suchwasteelectricalandelectronic,contact
yourlocalgovernmentoffice,thewastedisposal
organizationthatservesyourhouseholdorthe
storeatwhichyoupurchasedtheproduct.
Yournewmonitorcontainsmaterialsthatcan
berecycledandreused.Specializedcompanies
canrecycleyourproducttoincreasethe
amountofreusablematerialsandtominimize
theamounttobedisposedof.
Allredundantpackingmaterialhasbeen
omitted.Wehavedoneourutmosttomakethe
packagingeasilyseparableintomonomaterials.
Pleasefindoutaboutthelocalregulationson
howtodisposeofyouroldmonitorandpacking
fromyoursalesrepresentative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
http://www.philips.com/sites/philipsglobal/
about/sustainability/ourenvironment/
productrecyclingservices.page
4
2. Setting up the monitor
2. Setting up the monitor
2.1 Installation
Package contents
VGA (optional)
AC/DC Adapter
DVI (optional)
HDMI (optional) Audio cable (optional)
227E4Q
227E4L
Note
UseonlytheAC/DCadaptermodel:Philips
ADPC1245(227E4QHAD),ADPC1236(227E4
LSB/LHSB/LHAB,227E4QSD/QHSD)
Install base stand
1. Placethemonitorfacedownonsoft
andsmoothsurfacetakingcaretoavoid
scratchingordamagingthescreen.
2. Holdthebasestandwithbothhandsand
firmlyinsertthebasestandintothebase
column.
(1)Gentlyattachthebasetothebase
columnuntilthelatchlocksthebase.
(2)Useyourfingerstotightenthescrew
locatedatthebottomofthebase,and
securethebasetothecolumntightly.
2
1
5
2. Setting up the monitor
Connecting to your PC
Model 227E4QSD, 227E4LSB:
123
4
1
2
3
 AC/DCpowerinput
 VGAinput
 DVI-Dinput
 Kensingtonanti-theftlock
Model 227E4QHAD, 227E4LHAB:
1
23
6
4
1
2
3
5
 AC/DCpowerinput
 VGAinput
 HDMIinput
 Earphoneoutput
 Audioinput
 Kensingtonanti-theftlock
Model 227E4QHSD, 227E4LHSB:
1
23
5
4
1
2
3
 AC/DCpowerinput
 VGAinput
 HDMIinput
 HDMIaudiooutput
 Kensingtonanti-theftlock
Connect to PC
1. Connectthepowercordtothebackof
themonitorfirmly.
2. Turnoffyourcomputerandunplugits
powercable.
3. Connectthemonitorsignalcabletothe
videoconnectoronthebackofyour
computer.
4. Plugthepowercordofyourcomputerand
yourmonitorintoanearbyoutlet.
5. Turnonyourcomputerandmonitor.Ifthe
monitordisplaysanimage,installationis
complete.
6
2. Setting up the monitor
2.2 Operating the monitor
Front view product description
Model 227E4QSD, 227E4LSB, 227E4QHSD,
227E4LHSB:
5
6 2347
Switchmonitor’spowerONand
OFF.
AccesstheOSDmenu
.
ReturntopreviousOSDlevel.
Changedisplayformat.
AdjusttheOSDmenu.
Changethesignalinputsource.
SmartImageLite.Therearethree
modestobeselected:Standard,
InternetandGame.
Model 227E4QHAD, 227E4LHAB:
5
6 2347
Switchmonitor’spowerONand
OFF.
AccesstheOSDmenu
.
ReturntopreviousOSDlevel.
Adjustthespeakervolume.
AdjusttheOSDmenu.
Changethesignalinputsource.
SmartImageLite.Therearethree
modestobeselected:Standard,
InternetandGame.
7
2. Setting up the monitor
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-ScreenDisplay(OSD)isafeatureinall
PhilipsLCDmonitors.Itallowsanenduserto
adjustscreenperformanceorselectfunctions
ofthemonitorsdirectlythroughanon-screen
instructionwindow.Auserfriendlyonscreen
displayinterfaceisshownasbelow:
Model 227E4QSD, 227E4LSB:






 
Model 227E4QHSD, 227E4LHSB:
Model 227E4QHAD, 227E4LHAB:

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Basic and simple instruction on the control
keys
IntheOSDshownabove,youcanpress 
buttonsatthefrontbezelofthemonitor
tomovethecursor,andpressOKbuttonto
confirmthechoiceorchange.
The OSD Menu
Belowisanoverallviewofthestructureof
theOn-ScreenDisplay.Youcanusethisasa
referencewhenyouwanttoworkyourway
aroundthedifferentadjustmentslateron.
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
Audio
Input
Picture Format
Brightness
Contrast
Horizontal
Vertical
Transparency
OSD Time Out
H.Position
Auto
V.Position
Phase
Clock
Resolution Notification
Reset
Information
English, Español, Français, Deutsch, Italiano,
Português, Русский, 简体中文, Türkçe
Color Temperature
sRGB
User Define
VGA
DVI (available for selective models)
HDMI (available for selective models)
SmartResponse
(available for selective models)
SmartContrast
Over Sacn
(available for selective models)
Wide Screen, 4:3
0~100
0~100
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
0~100
On, Off
Yes, No
0~100
0~100
0~100
6500K, 9300K
Red: 0~100
Green: 0~100
Blue: 0~100
Off, Fast, Faster, Fastest
On, Off
Pixel Orbiting On, Off
On, Off
Stand-Alone
Mute
Volume
(available for selective models)
0~100
On, Off
On, Off
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8
2. Setting up the monitor
Resolution notification
Thismonitorisdesignedforoptimal
performanceatitsnativeresolution,
1920×1080@60Hz.Whenthemonitoris
poweredonatadifferentresolution,analertis
displayedonscreen:Use1920×1080@60Hzfor
bestresults.
Displayofthenativeresolutionalertcanbe
switchedofffromSetupintheOSD(On
ScreenDisplay)menu.
Physical Function
Tilt
9
3. Image Optimization
3. TheSmartImageLiteonscreendisplay
willremainonscreenfor5secondsor
youcanalsopressOKbuttontomake
confirmation.
4. WhenSmartImageLiteisenabled,the
sRGBschemeisdisabledautomatically.To
usesRGByouneedtodisableSmartImage
Litewiththe buttonatthefrontbezel
ofyourmonitor.
Exceptusing keytoscrolldown,youcan
alsopress  buttonstochooseandpress
OKbuttontoconfirmselectionandclosethe
SmartImageLiteOSD.
Therearethreemodestobeselected:Standard,
Internet,Game.
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• Standard:Enhancestextanddampens
brightnesstoincreasereadabilityand
reduceeyestrain.Thismodesignificantly
enhancesreadabilityandproductivitywhen
you'reworkingwithspreadsheets,PDFfiles,
scannedarticlesorothergeneraloffice
applications.
• Internet:Thisprofilecombinescolor
saturation,dynamiccontrastandsharpness
enhancementtodisplayphotosandother
imageswithoutstandingclarityinvibrant
colors-allwithoutartifactsandfaded
colors.
• Game:Turnonoverdrivecircuitforbest
responsetime,reducejaggyedgesforfast
movingobjectsonscreen,enhancecontrast
ratioforbrightanddarkscheme,this
profiledeliversthebestgamingexperience
forgamers.
3. Image Optimization
3.1 SmartImage Lite
What is it?
SmartImageLiteprovidespresetsthat
optimizedisplayfordifferenttypesofcontent,
dynamicallyadjustingbrightness,contrast,color
andsharpnessinrealtime.Whetheryou're
workingwithtextapplications,displayingimages
orwatchingavideo,PhilipsSmartImageLite
deliversgreatoptimizedmonitorperformance.
Why do I need it?
Youwantamonitorthatdeliversoptimized
displayallyourfavoritetypesofcontent,
SmartImageLitesoftwaredynamicallyadjust
brightness,contrast,colorandsharpnessin
realtimetoenhanceyourmonitorviewing
experience.
How does it work?
SmartImageLiteisanexclusive,leadingedge
Philipstechnologythatanalyzesthecontent
displayedonyourscreen.Basedonascenario
youselect,SmartImageLitedynamically
enhancesthecontrast,colorsaturationand
sharpnessofimagestoenhancethecontents
beingdisplayed-allinrealtimewiththepress
ofasinglebutton.
How to enable SmartImage Lite?
1. Press tolaunchtheSmartImageLiteon
screendisplay;
2. Keeppressing totogglebetween
Standard,Internet,Game.
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3. Image Optimization
Installation
• Followtheinstructionandcompletethe
installation.
• Youcanlaunchafterinstallationis
completed.
• Ifyouwanttolaunchlater,youcaneither
clicktheshortcutondesktoportoolbar.
First launch -Wizard
• Thefirsttimeafterinstallationof
SmartControlLite,itwillautomaticallygo
toWizardforfirsttimelaunch.
• Thewizardwillguideyouthrough
adjustmentyourmonitorperformancestep
bystep.
• YoucangotoPlug-inmenutolaunch
wizardlateronaswell.
• Youcanadjustmoreoptionswithout
wizardbyStandardpane.
3.2 SmartContrast
What is it?
Uniquetechnologythatdynamicallyanalyzes
displayedcontentandautomaticallyoptimizes
aLCDmonitor'scontrastratioformaximum
visualclarityandviewingenjoyment,stepping
upbacklightingforclearer,crisperandbrighter
imagesordimmingbacklightingforcleardisplay
ofimagesondarkbackgrounds.
Why do I need it?
Youwanttheverybestvisualclarityand
viewingcomfortforeverytypeofcontent.
SmartContrastdynamicallycontrolscontrast
andadjustsbacklightingforclear,crisp,bright
gamingandvideoimagesordisplaysclear,
readabletextforofficework.Byreducingyour
monitor'spowerconsumption,yousaveon
energycostsandextendthelifetimeofyour
monitor.
How does it work?
WhenyouactivateSmartContrast,itwillanalyse
thecontentyouaredisplayinginrealtimeto
adjustcolorsandcontrolbacklightintensity.This
functionwilldynamicallyenhancecontrastfora
greatentertainmentexperiencewhenviewing
videosorplayinggames.
3.3 Philips SmartControl Lite
ThenewSmartControlLitesoftwarebyPhillips
allowsyoutocontrolyourmonitorviaaneasy
touseon-screengraphicinterface.Complicated
adjustmentsareathingofthepastasthisuser
friendlysoftwareguidesyouthroughfine-
tuningresolution,Colorcalibration,Clock/Phase
adjustments,RGBWhitepointadjustment,etc.
Equippedwithlatesttechnologyincore
algorithmforfastprocessingandresponse,this
Windows7complianteyecatchinganimated
Iconbasedsoftwareisreadytoenhanceyour
experiencewithPhilipsmonitors!
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3. Image Optimization
Start with Standard pane:
Adjust menu:
• AdjustMenuallowyoutoadjustBrightness,
Contrast,Focus,PositionandResolution.
• Youcanfollowtheinstructionanddothe
adjustment.
• Cancelpromptsuserifyouwanttocancel
installation.
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3. Image Optimization
Color menu:
• ColorMenuallowyoutoadjustRGB,
BlackLevel,WhitePoint,ColorCalibration,
andSmartImageLite(Pleasereferto
SmartImageLitesection).
• Youcanfollowtheinstructionanddothe
adjustment.
• Refertobelowtableforsub-menuitem
baseonyourinput.
• ExampleforColorCalibration:
1. "ShowMe"startscolorcalibrationtutorial.
2. Start-startsthe6-stepcolorcalibration
sequence.
3. QuickViewloadsthebefore/afterimages.
4. ToreturntoColorhomepane,clickthe
Cancelbutton.
5. Enablecolorcalibration-bydefaultison.
Ifunchecked,doesnotallowforcolor
calibrationtohappen,dimesoutstartand
quickviewbuttons.
6. Musthavepatentinfoincalibrationscreen.
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3. Image Optimization
First color Calibration Screen:
• Previousbuttonisdisableduntilthesecond
colorscreen.
• Nextgoestothesucceedingtarget
(6-targets).
• FinalnextgoesFile>Presetspane.
• CancelclosestheUIandreturnstothe
pluginpage.
SmartImage Lite
Allowsusertochangesettingforbetterdisplay
settingbasedoncontent.
WhenEntertainmentisset,SmartContrastand
SmartResponseareenabled.
Options>Preferences-Willonlybeactive
whenselectingPreferencesfromthedrop-
downOptionsmenu.Onanon-supported
displaycapableofDDC/CI,onlytheHelpand
Optionstabsareavailable.
• Displayscurrentpreferencesettings.
• Acheckedboxenablesthefeature.The
checkboxisatoggle.
• EnableContextMenuondesktopis
checked(On)bydefault.EnableContext
menudisplaysSmartControlLiteselections
forSelectPresetandTuneDisplayinthe
desktopright-clickcontextmenu.Disabled
removesSmartControlLitefromtheright
clickcontextmenu.
• EnableTaskTrayiconischecked(On)by
default.Enablecontextmenushowsthe
tasktraymenuforSmartControlLite.A
rightclickonthetasktrayicondisplaysthe
menuoptionsforHelp,TechnicalSupport,
CheckforUpdate,About,andExit.When
Enabletasktraymenuisdisabled,thetask
trayiconwillonlydisplayEXIT.
• RunatStartupischecked(On)bydefault.
Whendisabled,SmartControlLitewillnot
launchatstartorbeinthetasktray.The
onlywaytolaunchSmartControlLiteis
eitherfromthedesktopshortcutorfrom
theprogramfile.Anypresetsettorun
atstartupwillnotloadwhenthisboxis
unchecked(Disabled).
• Enabletransparencymode(Windows7,
Vista,XP).Defaultis0%Opaque.
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3. Image Optimization
Options>Input-Willonlybeactivewhen
selectingInputfromthedrop-downOptions
menu.Onanon-supporteddisplaycapableof
DDC/CI,onlytheHelpandOptionstabsare
available.AllotherSmartControlLitetabsare
notavailable.
• DisplaytheSourceinstructionpaneand
currentinputsourcesetting.
• Onsingleinputdisplays,thispanewillnot
bevisible.
Options>Audio-Willonlybeactivewhen
selectingAudiofromthedrop-downOptions
menu.
Onanon-supporteddisplaycapableofDDC/
CI,onlytheHelpandOptionstabsareavailable.
Help>User Manual-Willonlybeactivewhen
selectingUserManualfromthedrop-down
Helpmenu.Onanon-supporteddisplay
capableofDDC/CI,onlytheHelpandOptions
tabsareavailable.
Help>Version-Willonlybeactivewhen
selectingVersionfromthedrop-downHelp
menu.Onanon-supporteddisplaycapableof
DDC/CI,onlytheHelpandOptionstabsare
available.
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3. Image Optimization
Context Sensitive menu
TheContextSensitivemenuisEnabledby
default.IfEnableContextMenuhasbeen
checkedintheOptions>Preferencespane,then
themenuwillbevisible.
The Context Menu has four entries:
• SmartControlLite-Whenselectedthe
AboutScreenisdisplayed.
• SelectPreset-Providesahierarchical
menuofsavedpresetsforimmediateuse.
Acheckmarkshowsthecurrentlyselected
preset.FactoryPresetcanalsobecalled
fromthedropdownmenu.
• TuneDisplay-OpenstheSmartControl
Litecontrolpanel.
• SmartImageLite-Checkcurrentsettings,
Standard,Internet,Game.
Task Tray Menu Enabled
Thetasktraymenucanbedisplayedbyright-
clickingontheSmartControlLiteiconfromthe
tasktray.LeftClickwilllaunchtheapplication.
The task tray has five entries:
• Help-AccesstoUserManualfile:Open
UserManualfileusingthedefaultbrowser
window.
• TechnicalSupport-displaysthetech
supportpage.
• CheckforUpdate-takestheusertoPDI
Landingandcheckstheuser’sversion
againstthemostcurrentavailable.
• About-Displaysdetailedreference
information:productversion,release
information,andproductname.
• Exit-CloseSmartControlLite.
TorunSmartControlLiteagaineitherselect
SmartControlLitefromProgrammenu,double-
clickthedesktopPCiconorrestartthesystem.
Task Tray Menu Disabled
WhentheTaskTrayisdisabledinthepreference
folder,onlytheEXITselectionisavailable.
TocompletelyremoveSmartControlLite
fromthetasktray,disableRunatStartupin
Options>Preferences.
16
4. Technical Specications
4. Technical Specifications
227E4QSD, 227E4QHAD, 227E4QHSD:
Picture/Display
MonitorPanelType IPSLCD
Backlight LED
PanelSize 21.5"W(54.6cm)
AspectRatio 16:9
PixelPitch 0.248x0.248mm
Brightness 250cd/m²
SmartContrast 20,000,000:1
ContrastRatio(typ.) 1000:1
ResponseTime(typ.) 14ms
SmartResponse(availablefor
selectedmodels) 7ms
OptimumResolution 1920x1080@60Hz
ViewingAngle 178°(H)/178°(V)@C/R>10
PictureEnhancement SmartImageLite
DisplayColors 16.7M
VerticalRefreshRate 56Hz-76Hz
HorizontalFrequency 30kHz-83kHz
sRGB YES
Connectivity
SignalInput 227E4QSD:VGA(Analog),DVI(Digital)
227E4QHAD,227E4QHSD:VGA(Analog),HDMI(Digital)
AudioIn/Out 227E4QHAD:PCaudio-in,Earphoneout
227E4QHSD:HDMIaudioout
InputSignal SeparateSync,SynconGreen
227E4LSB, 227E4LHAB, 227E4LHSB:
Picture/Display
MonitorPanelType TFTLCD
Backlight LED
PanelSize 21.5"W(54.6cm)
AspectRatio 16:9
PixelPitch 0.248x0.248mm
Brightness 250cd/m²
SmartContrast 20,000,000:1
ContrastRatio(typ.) 1000:1
ResponseTime(typ.) 5ms
SmartResponse(availablefor
selectedmodels) 2ms
OptimumResolution 1920x1080@60Hz
17
4. Technical Specications
Picture/Display
ViewingAngle 170°(H)/160°(V)@C/R>10
PictureEnhancement SmartImageLite
DisplayColors 16.7M
VerticalRefreshRate 56Hz-76Hz
HorizontalFrequency 30kHz-83kHz
sRGB YES
Connectivity
SignalInput 227E4LSB:VGA(Analog),DVI(Digital)
227E4LHAB,227E4LHSB:VGA(Analog),HDMI(Digital)
AudioIn/Out 227E4LHSB:HDMIaudioout
227E4LHAB:PCaudio-in,Earphoneout
InputSignal SeparateSync,SynconGreen
Convenience
UserConvenience
227E4QSD,227E4LSB,227E4QHSD,227E4LHSB:
227E4QHAD,227E4LHAB:
OSDLanguages English,French,German,Spanish,Italian,Russian,
SimplifiedChinese,Portuguese,Turkish
OtherConvenience KensingtonLock
Plug&PlayCompatibility DDC/CI,sRGB,Windows7/Vista/XP,MacOSX,Linux
Stand
Tilt -5°/+20°
227E4QSD:
Power
OnMode 30.7W(typ.)
Sleep(typ.) 0.5W
Off(typ.) 0.3W
PowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSupply External,100-240VAC,50-60Hz
227E4QHAD:
Power
OnMode 32.1W(typ.)
Sleep(typ.) 0.5W
Off(typ.) 0.3W
PowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSupply External,100-240VAC,50-60Hz
18
4. Technical Specications
227E4QHSD:
Power
OnMode 32.1W(typ.),38.5W(max.)
Sleep(typ.) 0.5W
Off(typ.) 0.3W
PowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSupply External,100-240VAC,50-60Hz
227E4LSB:
Power
OnMode 19.2W(typ.)
Sleep(typ.) 0.5W
Off(typ.) 0.3W
PowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSupply External,100-240VAC,50-60Hz
227E4LHAB:
Power
OnMode 19.2W(typ.),27.9W(max.)
Sleep(typ.) 0.5W
Off(typ.) 0.3W
PowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSupply External,100-240VAC,50-60Hz
227E4LHSB:
Power
OnMode 19.2W(typ.)
Sleep(typ.) 0.5W
Off(typ.) 0.3W
PowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSupply External,100-240VAC,50-60Hz
Dimension
Productwithstand(WxHxD) 510.0x398x179mm
Productwithoutstand
(WxHxD) 510.0x314x37mm
Weight
Productwithstand 2.2kg
Productwithoutstand 1.83kg
Productwithpackaging 3.738kg
19
4. Technical Specications
Operating Condition
Temperaturerange(operation) 0°Cto40°C
Temperaturerange
(Non-operation) -20°Cto60°C
Relativehumidity 20%to80%
MTBF 30,000hrs
Environmental
ROHS YES
EPEAT Silver(www.epeat.net)
Packaging 100%recyclable
SpecificSubstances 100%PVCBFRfreehousing
EnergyStar YES
Compliance and standards
RegulatoryApprovals CEMark,FCCClassB,GOAST,SEMKO,TCOCertified,UL/cUL,
BSMI,ISO9241-307
Cabinet
Color Black/Burgundy,orothercoloroptionsasapplicableinyour
region
Finish Glossy
Note
1. EPEATGoldorSilverisvalidonlywherePhilipsregisterstheproduct.Pleasevisitwww.epeat.net
forregistrationstatusinyourcountry.
2. Thisdataissubjecttochangewithoutnotice.Gotowww.philips.com/supporttodownloadthe
latestversionofleaflet.
20
4. Technical Specications
4.1 Resolution & Preset Modes
Maximum Resolution
 1920x1080@60Hz(analoginput)
 1920x1080@60Hz(digitalinput)
Recommended Resolution
 1920x1080@60Hz(digitalinput)
H. freq (kHz) Resolution V. freq (Hz)
31.47 720x400 70.09
31.47 640x480 59.94
35.00 640x480 66.67
37.86 640x480 72.81
37.50 640x480 75.00
37.88 800x600 60.32
46.88 800x600 75.00
48.36 1024x768 60.00
60.02 1024x768 75.03
63.89 1280x1024 60.02
79.98 1280x1024 75.03
55.94 1440x900 59.89
70.64 1440x900 74.98
65.29 1680x1050 59.95
67.50 1920x1080 60.00
Note
Pleasenoticethatyourdisplayworksbestat
nativeresolutionof1920x1080@60Hz.For
bestdisplayquality,pleasefollowthisresolution
recommendation.
21
5. Power Management
5. Power Management
IfyouhaveVESADPMcompliancedisplaycard
orsoftwareinstalledinyourPC,themonitor
canautomaticallyreduceitspowerconsumption
whennotinuse.Ifaninputfromakeyboard,
mouseorotherinputdeviceisdetected,
themonitorwill'wakeup'automatically.The
followingtableshowsthepowerconsumption
andsignalingofthisautomaticpowersaving
feature:
227E4QSD:
PowerManagementDefinition
VESA
Mode Video H-sync V-sync PowerUsed LEDColor
Active ON Yes Yes 30.7W(typ.) White
Sleep OFF No No 0.5W(typ.) White
(blink)
SwitchOff OFF - - 0.3W(typ.) OFF
227E4QHAD:
PowerManagementDefinition
VESA
Mode Video H-sync V-sync PowerUsed LEDColor
Active ON Yes Yes 32.1W(typ.) White
Sleep OFF No No 0.5W(typ.) White
(blink)
SwitchOff OFF - - 0.3W(typ.) OFF
227E4QHSD:
PowerManagementDefinition
VESA
Mode Video H-sync V-sync PowerUsed LEDColor
Active ON Yes Yes 32.1W(typ.)
38.5W(max.)White
Sleep OFF No No 0.5W(typ.) White
(blink)
SwitchOff OFF - - 0.3W(typ.) OFF
227E4LSB:
PowerManagementDefinition
VESA
Mode Video H-sync V-sync PowerUsed LEDColor
Active ON Yes Yes 19.2W(typ.) White
Sleep OFF No No 0.5W(typ.) White
(blink)
SwitchOff OFF - - 0.3W(typ.) OFF
227E4LHAB:
PowerManagementDefinition
VESA
Mode Video H-sync V-sync PowerUsed LEDColor
Active ON Yes Yes 19.2W(typ.)
27.9W(max.)White
Sleep OFF No No 0.5W(typ.) White
(blink)
SwitchOff OFF - - 0.3W(typ.) OFF
227E4LHSB:
PowerManagementDefinition
VESA
Mode Video H-sync V-sync PowerUsed LEDColor
Active ON Yes Yes 19.2W(typ.) White
Sleep OFF No No 0.5W(typ.) White
(blink)
SwitchOff OFF - - 0.3W(typ.) OFF
Thefollowingsetupisusedtomeasurepower
consumptiononthismonitor.
• Nativeresolution:1920x1080
• Contrast:50%
• Brightness:250nits
• Colortemperature:6500kwithfullwhite
pattern
Note
Thisdataissubjecttochangewithoutnotice.
22
6. Regulatory Infomation
6. Regulatory Information
Lead-free Product
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
Congratulations!
This display is designed for both you and the
planet
The display you have just purchased
carries the TCO Certified label.
This ensures that your display is
designed, manufactured and tested according to
some of the strictest quality and environmental
requirements in the world. This makes for a high
performance product, designed with the user
in focus that also minimizes the impact on the
climate and our natural environment.
TCO Certified is a third party verified program,
where every product model is tested by an
accredited impartial test laboratory. TCO
Certified represents one of the toughest
certifications for displays worldwide.
For displays with glossy bezels the user should
consider the placement of the display as the
bezel may cause disturbing reflections from
surrounding light and bright surfaces.
Some of the Usability features of the TCO
Certified for displays:
• Visual ergonomics for good image quality
is tested to ensure top performance and
reduce sight and strain problems. Important
parameters are luminance, contrast,
resolution, black level, gamma curve, colour
and luminance uniformity and colour
rendering.
• Products are tested according to rigorous
safety standards at impartial laboratories.
• Electric and magnetic fields emissions as
low as normal household background
levels.
• Low acoustic noise emissions (when
applicable).
Some of the Environmental features of the
TCO Certified for displays:
• The brand owner demonstrates corporate
social responsibility and has a certified
environmental management system (EMAS
or ISO 14001).
• Very low energy consumption both in on-
and standby mode minimize climate impact.
• Restrictions on chlorinated and brominated
flame retardants, plasticizers, plastics and
heavy metals such as cadmium, mercury
and lead (RoHS compliance).
• Both product and product packaging is
prepared for recycling.
• The brand owner offers take-back options.
The requirements can be downloaded from our
web site. The requirements included in this label
have been developed by TCO Development in
co-operation with scientists, experts, users as
well as manufacturers all over the world. Since
the end of the 1980s TCO has been involved
in influencing the development of IT equipment
in a more user-friendly direction. Our labeling
system started with displays in 1992 and is
now requested by users and IT-manufacturers
all over the world. About 50% of all displays
worldwide are TCO certified.
For more information, please visit:
www.tcodevelopment.com
TCOF1058 TCO Document, Ver. 2.1
Technology for you and the planet
23
6. Regulatory Infomation
EPEAT
(www.epeat.net)
TheEPEAT(Electronic
ProductEnvironmental
AssessmentTool)program
evaluatescomputer
desktops,laptops,andmonitorsbasedon51
environmentalcriteriadevelopedthrough
anextensivestakeholderconsensusprocess
supportedbyUSEPA.
EPEATsystemhelpspurchasersinthepublic
andprivatesectorsevaluate,compareand
selectdesktopcomputers,notebooksand
monitorsbasedontheirenvironmental
attributes.EPEATalsoprovidesaclearand
consistentsetofperformancecriteriaforthe
designofproducts,andprovidesanopportunity
formanufacturerstosecuremarketrecognition
foreffortstoreducetheenvironmentalimpact
ofitsproducts.
Benefits of EPEAT
Reduceuseofprimarymaterials
Reduceuseoftoxicmaterials
AvoidthedisposalofhazardouswasteEPEAT’S
requirementthatallregisteredproductsmeet
ENERGYSTAR’senergyefficiencyspecifications,
meansthattheseproductswillconsumeless
energythroughouttheirlife.
CE Declaration of Conformity
This product is in conformity with the following
standards
• EN60950-1:2006+A11:2009+A1:
2010+A12:2011 (Safety requirement of
Information Technology Equipment).
• EN55022:2010(Radio Disturbance
requirement of Information Technology
Equipment).
• EN55024:2010 (Immunity requirement of
Information Technology Equipment).
• EN61000-3-2:2006+A1:2009+A2:2009
(Limits for Harmonic Current Emission).
• EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.
• 2006/95/EC (Low Voltage Directive).
• 2004/108/EC (EMC Directive).
• 2009/125/EC (ErP Directive, EC No.
1275/2008 Implementing Directive
for Standby and Off mode power
consumption)
And is produced by a manufacturing
organization on ISO9000 level.
• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
• GS EK1-2000:2011 (GS mark requirement).
• prEN50279:1998 (Low Frequency Electric
and Magnetic fields for Visual Display).
• MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
• TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.
24
6. Regulatory Infomation
Energy Star Declaration
(www.energystar.gov)
AsanENERGYSTAR®Partner,we
havedeterminedthatthisproduct
meetstheENERGYSTAR®
guidelinesforenergyefficiency.
Note
Werecommendyouswitchoffthemonitor
whenitisnotinuseforalongtime.
Federal Communications Commission (FCC)
Notice (U.S. Only)
 Thisequipmenthasbeentestedandfound
tocomplywiththelimitsforaClassBdigital
device,pursuanttoPart15oftheFCC
Rules.Theselimitsaredesignedtoprovide
reasonableprotectionagainstharmful
interferenceinaresidentialinstallation.
Thisequipmentgenerates,usesandcan
radiateradiofrequencyenergyand,ifnot
installedandusedinaccordancewiththe
instructions,maycauseharmfulinterference
toradiocommunications.

However,thereisnoguaranteethat
interferencewillnotoccurinaparticular
installation.Ifthisequipmentdoescause
harmfulinterferencetoradioortelevision
reception,whichcanbedeterminedby
turningtheequipmentoffandon,the
userisencouragedtotrytocorrect
theinterferencebyoneormoreofthe
followingmeasures:
• Reorientorrelocatethereceivingantenna.
• Increasetheseparationbetweenthe
equipmentandreceiver.
• Connecttheequipmentintoanoutleton
acircuitdifferentfromthattowhichthe
receiverisconnected.
• Consultthedealeroranexperienced
radio/TVtechnicianforhelp.
 Changesormodificationsnotexpressly
approvedbythepartyresponsiblefor
compliancecouldvoidtheuser'sauthority
tooperatetheequipment.
UseonlyRFshieldedcablethatwassupplied
withthemonitorwhenconnectingthismonitor
toacomputerdevice.
Topreventdamagewhichmayresultinfireor
shockhazard,donotexposethisapplianceto
rainorexcessivemoisture.
THISCLASSBDIGITALAPPARATUSMEETS
ALLREQUIREMENTSOFTHECANADIAN
INTERFERENCE-CAUSINGEQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
DeclarationofConformityforProductsMarked
withFCCLogo,
United States Only
ThisdevicecomplieswithPart15oftheFCC
Rules.Operationissubjecttothefollowingtwo
conditions:(1)thisdevicemaynotcauseharmful
interference,and(2)thisdevicemustacceptany
interferencereceived,includinginterferencethat
maycauseundesiredoperation.
Commission Federale de la Communication
(FCC Declaration)
 Cetéquipementaététestéetdéclaré
conformeauxlimitesdesappareils
numériquesdeclassB,auxtermesde
l'article15DesrèglesdelaFCC.Ces
limitessontconçuesdefaçonàfourir
uneprotectionraisonnablecontreles
interférencesnuisiblesdanslecadred'une
installationrésidentielle.

CETappareilproduit,utiliseetpeutémettre
deshyperfréquencesqui,sil'appareiln'est
pasinstalléetutiliséselonlesconsignes
données,peuventcauserdesinterférences
nuisiblesauxcommunicationsradio.
25
6. Regulatory Infomation
Cependant,riennepeutgarantirl'absence
d'interférencesdanslecadred'une
installationparticulière.Sicetappareilest
lacaused'interférencesnuisiblespour
laréceptiondessignauxderadiooude
télévision,cequipeutêtredéceléen
fermantl'équipement,puisenleremettant
enfonction,l'utilisateurpourraitessayerde
corrigerlasituationenprenantlesmesures
suivantes:
• Réorienteroudéplacerl’antennede
réception.
• Augmenterladistanceentrel’équipement
etlerécepteur.
• Brancherl’équipementsurunautrecircuit
queceluiutiliséparlerécepteur.
• Demanderl’aidedumarchandoud’un
technicienchevronnéenradio/télévision.
 Toutesmodificationsn'ayantpasreçu
l'approbationdesservicescompétents
enmatièredeconformitéestsusceptible
d'interdireàl'utilisateurl'usageduprésent
équipement.
N'utiliserquedescâblesRFarméspour
lesconnectionsavecdesordinateursou
périphériques.
CETAPPAREILNUMERIQUEDELACLASSE
BRESPECTETOUTESLESEXIGENCESDU
REGLEMENTSURLEMATERIELBROUILLEUR
DUCANADA.
EN 55022 Compliance (Czech Republic Only)
Polish Center for Testing and Certification
Notice
Theequipmentshoulddrawpowerfroma
socketwithanattachedprotectioncircuit(a
three-prongsocket).Allequipmentthatworks
together(computer,monitor,printer,andsoon)
shouldhavethesamepowersupplysource.
Thephasingconductoroftheroom'selectrical
installationshouldhaveareserveshort-circuit
protectiondeviceintheformofafusewitha
nominalvaluenolargerthan16amperes(A).
Tocompletelyswitchofftheequipment,the
powersupplycablemustberemovedfromthe
powersupplysocket,whichshouldbelocated
neartheequipmentandeasilyaccessible.
Aprotectionmark"B"confirmsthatthe
equipmentisincompliancewiththeprotection
usagerequirementsofstandardsPN-93/T-42107
andPN-89/E-06251.
26
6. Regulatory Infomation
North Europe (Nordic Countries) Information
Placering/Ventilation
VARNING:
FÖRSÄKRADIGOMATTHUVUDBRYTARE
OCHUTTAGÄRLÄTÅTKOMLIGA,NÄR
DUSTÄLLERDINUTRUSTNINGPÅPLATS.
Placering/Ventilation
ADVARSEL:
SØRGVEDPLACERINGENFOR,AT
NETLEDNINGENSSTIKOGSTIKKONTAKT
ERNEMTTILGÆNGELIGE.
Paikka/Ilmankierto
VAROITUS:
SIJOITALAITESITEN,ETTÄVERKKOJOHTO
VOIDAANTARVITTAESSAHELPOSTI
IRROTTAAPISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅRDETTEUTSTYRETPLASSERES,MÅ
DU PASSE PÅAT KONTAKTENE FOR
STØMTILFØRSELERLETTEÅNÅ.
BSMI Notice (Taiwan Only)
Ergonomie Hinweis (nur Deutschland)
DervonunsgelieferteFarbmonitorentspricht
deninder"VerordnungüberdenSchutzvor
SchädendurchRöntgenstrahlen"festgelegten
Vorschriften.
AufderRückwanddesGerätesbefindetsich
einAufkleber,deraufdieUnbedenklichkeitder
Inbetriebnahmehinweist,dadieVorschriften
überdieBauartvonStörstrahlernnachAnlage
III¤5Abs.4derRöntgenverordnungerfülltsind.
DamitIhrMonitorimmerdeninderZulassung
gefordertenWertenentspricht,istdaraufzu
achten,daß
1. ReparaturennurdurchFachpersonal
durchgeführtwerden.
2. nuroriginal-Ersatzteileverwendetwerden.
3. beiErsatzderBildröhrenureine
bauartgleicheeingebautwird.
AusergonomischenGründenwirdempfohlen,
die Grundfarben Blau und Rot nicht auf
dunklemUntergrundzuverwenden(schlechte
LesbarkeitunderhöhteAugenbelastungbeizu
geringemZeichenkontrastwärendieFolge).
DerarbeitsplatzbezogeneSchalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
 ACHTUNG:BEIMAUFSTELLEN
DIESESGERÄTESDARAUF
ACHTEN,DAßNETZSTECKERUND
NETZKABELANSCHLUßLEICHT
ZUGÄNGLICHSIND.
27
6. Regulatory Infomation
EU Energy Label
The European Energy Label informs you on
the energy efficiency class of this product.
The greener the energy efficiency class of this
product is the lower the energy it consumes. On
the label, you can find the energy efficiency class,
the average power consumption of this product
in use and the average energy consumption for
1 year.
Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products including CRT and Monitor
which are produced and sold for China market
have to meet China RoHS request.
环保使用期限
此标识指期限(十年),电子信息产品中含有的有
毒有害物质或元素在正常使用的条件下不会发生
外泄或突变, 电子信息产品用户使用该电子信息
产品不会对环境造成严重污染或对其人身、 财
产造成严重损害的期限．
《废弃电器电子产品回收处理管理条例》提示性
说明
为了更好地关爱及保护地球，当用户不再需要此产
品或产品寿命终止时，请遵守国家废弃电器电子产
品回收处理相关法律法规，将其交给当地具有国家
认可的回收处理资质的厂商进行回收处理。
28
7. Customer care and warranty
7. Customer care and
warranty
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philipsstrivestodeliverthehighestquality
products.Weusesomeoftheindustry'smost
advancedmanufacturingprocessesandpractice
stringentqualitycontrol.However,pixelor
subpixeldefectsontheTFTMonitorpanels
usedinflatpanelmonitorsaresometimes
unavoidable.Nomanufacturercanguarantee
thatallpanelswillbefreefrompixeldefects,
butPhilipsguaranteesthatanymonitorwithan
unacceptablenumberofdefectswillberepaired
orreplacedunderwarranty.Thisnoticeexplains
thedifferenttypesofpixeldefectsanddefines
acceptabledefectlevelsforeachtype.Inorder
toqualifyforrepairorreplacementunder
warranty,thenumberofpixeldefectsonaTFT
Monitorpanelmustexceedtheseacceptable
levels.Forexample,nomorethan0.0004%of
thesubpixelsonamonitormaybedefective.
Furthermore,Philipssetsevenhigherquality
standardsforcertaintypesorcombinations
ofpixeldefectsthataremorenoticeablethan
others.Thispolicyisvalidworldwide.
subpixel
pixel
Pixels and Sub pixels
Apixel,orpictureelement,iscomposedof
threesubpixelsintheprimarycolorsofred,
greenandblue.Manypixelstogetherforman
image.Whenallsubpixelsofapixelarelit,the
threecoloredsubpixelstogetherappearasa
singlewhitepixel.Whenallaredark,thethree
coloredsubpixelstogetherappearasasingle
blackpixel.Othercombinationsoflitanddark
subpixelsappearassinglepixelsofothercolors.
Types of Pixel Defects
Pixelandsubpixeldefectsappearonthescreen
indifferentways.Therearetwocategoriesof
pixeldefectsandseveraltypesofsubpixel
defectswithineachcategory.
Bright Dot Defects
Brightdotdefectsappearaspixelsorsubpixels
thatarealwayslitor'on'.Thatis,abrightdotis
asub-pixelthatstandsoutonthescreenwhen
themonitordisplaysadarkpattern.Thereare
thetypesofbrightdotdefects.
Onelitred,greenorbluesubpixel.
Twoadjacentlitsubpixels:
- Red+Blue=Purple
- Red+Green=Yellow
- Green+Blue=Cyan(LightBlue)
Threeadjacentlitsubpixels(onewhitepixel).
29
7. Customer care and warranty
 Note
Aredorbluebrightdotmustbemorethan50
percentbrighterthanneighboringdotswhile
agreenbrightdotis30percentbrighterthan
neighboringdots.
Black Dot Defects
Blackdotdefectsappearaspixelsorsubpixels
thatarealwaysdarkor'off'.Thatis,adarkdotis
asub-pixelthatstandsoutonthescreenwhen
themonitordisplaysalightpattern.Theseare
thetypesofblackdotdefects.
Proximity of Pixel Defects
Becausepixelandsubpixelsdefectsofthe
sametypethatareneartooneanothermaybe
morenoticeable,Philipsalsospecifiestolerances
fortheproximityofpixeldefects.
Pixel Defect Tolerances
Inordertoqualifyforrepairorreplacement
duetopixeldefectsduringthewarrantyperiod,
aTFTMonitorpanelinaPhilipsflatpanel
monitormusthavepixelorsubpixeldefects
exceedingthetoleranceslistedinthefollowing
tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1litsubpixel 3
2adjacentlitsubpixels 1
3adjacentlitsubpixels(onewhitepixel) 0
Distancebetweentwobrightdotdefects* >15mm
Totalbrightdotdefectsofalltypes 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1darksubpixel 5orfewer
2adjacentdarksubpixels 2orfewer
3adjacentdarksubpixels 0
Distancebetweentwoblackdotdefects* >15mm
Totalblackdotdefectsofalltypes 5orfewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Totalbrightorblackdotdefectsofalltypes 5orfewer
Note
1. 1or2adjacentsubpixeldefects=1dotdefect
2. ThismonitorisISO9241-307compliant(ISO9241-307:Ergonomicrequirement,analysisand
compliancetestmethodsforelectronicvisualdisplays)
30
7. Customer care and warranty
7.2 Customer Care & Warranty
Forwarrantycoverageinformationandadditionalsupportrequirementvalidforyourregion,pleasevisit
www.philips.com/supportwebsitefordetails.YoumayalsocontactyourlocalPhilipsCustomerCare
Centernumberlistedbelow.
Contact Information for WESTERN EUROPE region:
Country ASC Consumer care number Price
Germany SiemensI&S +4901803386853 €0.09
UnitedKingdom InvecScotland +4402079490069 Localcalltariff
Ireland InvecScotland +353016011161 Localcalltariff
Spain EatsaSpain +34902888785 €0.10
Finland A-novo +3580922901908 Localcalltariff
France A-novo +330821611658 €0.09
Greece AllmanHellas +300080031221223 Freeofcharge
Italy A-novo +39840320041 €0.08
Netherlands ECare +3109000400063 €0.10
Denmark A-novo +4535258761 Localcalltariff
Norway A-novo +4722708250 Localcalltariff
Sweden A-novo +46086320016 Localcalltariff
Poland Zolter +480223491505 Localcalltariff
Austria SiemensI&S +430810000206 €0.07
Belgium ECare +32078250851 €0.06
Luxembourg ECare +35226843000 Localcalltariff
Portugal EatsaSpain +351213591440 Localcalltariff
Switzerland A-novo +410223102116 Localcalltariff
31
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center ASC Consumer care number
Belarus NA IBA +375172173386
Bulgaria NA LANService +35929602360
Croatia NA Renoprom +38513330974
Estonia NA FUJITSU +3726519900
Latvia NA “ServiceNetLV”Ltd. +3717460399
Lithuania NA UAB"Servicenet" +3707400088
Romania NA BlueRidgeIntl. +40212101969
Serbia&
Montenegro NA KimTecd.o.o. +381112070684
Slovenia NA PCH.and +38615300824
Ukraine NA Comel +380562320045
NA Topaz-ServiceCompany +380442457331
Russia NA CPS +7(495)6456746(forrepair)
NA CEEEPartners +7(495)6453010(forsales)
Slovakia NA DatalanService +421249207155
Turkey NA Techpro +902124444832
CzechRep. NA Asupport 800100697
Hungary NA Serware +3612426331
NA ProfiService +3618148080
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil Vermont 0800-7254101
Argentina 08003330856
Contact Information for China:
China
Consumercarenumber:4008800008
Contact Information for NORTH AMERICA :
Country Call center ASC Consumer care number
U.S.A. EPI - e-center Qwantech (877)835-1838
Canada Supercom Supercom (800)479-6696
32
7. Customer care and warranty
Contact Information for APMEA region:
Country Call center ASC Consumer care number
Australia NA AGOSNETWORKPTYLTD 1300360386
NewZealand NA VisualGroupLtd. 0800657447
HongKong/
Macau NA SmartPixelsTechnologyLtd. HongKong:Tel:+85226199639
Macau:Tel:(853)-0800-987
India NA REDINGTONINDIALTD Tel:18004256396
SMS:PHILIPSto56677
Indonesia NA PT.GadingsarielektronikaPrima Tel:622175909053,75909056,
7511530
SouthKorea NA PCSOneKoreaLtd. 080-600-6600
Malaysia NA AfterMarketSolutions(CE)
SdnBhd 60379533370
Pakistan NA PhilipsConsumerService (9221)2737411-16
Singapore NA
PhilipsElectronicsSingapore
PteLtd(PhilipsConsumerCare
Center)
(65)68823999
Taiwan
PCCW
Teleservices
Taiwan
FETEC.CO 0800-231-099
Thailand NA AxisComputerSystemCo.,Ltd. (662)934-5498
SouthAfrica NA SylvaraTechnologiesPtyLtd 0860000888
UnitedArab
Emirates NA ALSHAHDCOMPUTERL.L.C 0097142276525
Israel NA EastronicsLTD 1-800-567000
Vietnam NA FPTServiceInformatic
CompanyLtd.
+84838248007HoChiMinhCity
+845113.562666DanangCity
+845113.562666CanthoProvince
Philippines NA GleeElectronics,Inc. (02)633-4533to34,
(02)637-6559to60
SriLanka NA nodistributorand/orservice
providercurrently
Bangladesh NA Distributor:ComputerSource
Ltd(warrantybuy-out)
880-2-9141747,9127592
880-2-8128848/52
Nepal NA Distributor:SyakarCo.Ltd
(warrantybuy-out) 977-1-4222395
Cambodia NA
Distributor:NeatTechnology
PteLtd(Singapore)(warranty
buy-out)
855-023-999992
33
8. Troubleshooting & FAQs
8. Troubleshooting & FAQs
8.1 Troubleshooting
Thispagedealswithproblemsthatcanbe
correctedbyauser.Iftheproblemstillpersists
afteryouhavetriedthesesolutions,contact
Philipscustomerservicerepresentative.
Common Problems
No Picture (Power LED not lit)
• Makesurethepowercordispluggedinto
thepoweroutletandintothebackofthe
monitor.
• First,ensurethatthepowerbuttononthe
frontofthemonitorisintheOFFposition,
thenpressittotheONposition.
No Picture (Power LED is White)
• Makesurethecomputeristurnedon.
• Makesurethesignalcableisproperly
connectedtoyourcomputer.
• Makesurethemonitorcablehasnobent
pinsontheconnectside.Ifyes,repairor
replacethecable.
• TheEnergySavingfeaturemaybeactivated
Screen says
Attention
Check cable connection
• Makesurethemonitorcableisproperly
connectedtoyourcomputer.(Alsoreferto
theQuickStartGuide).
• Checktoseeifthemonitorcablehasbent
pins.
• Makesurethecomputeristurnedon.
AUTO button doesn't function
• Theautofunctionisapplicableonlyin
VGA-Analogmode.Iftheresultisnot
satisfactory,youcandomanualadjustments
viatheOSDmenu.
Note
TheAutoFunctionisnotapplicableinDVI-
Digitalmodeasitisnotnecessary.
Visible signs of smoke or sparks
• Donotperformanytroubleshootingsteps
• Disconnectthemonitorfrommainspower
sourceimmediatelyforsafety
• ContactwithPhilipscustomerservice
representativeimmediately.
Imaging Problems
Image is not centered
• Adjusttheimagepositionusingthe“Auto”
functioninOSDMainControls.
• AdjusttheimagepositionusingthePhase/
ClockofSetupinOSDMainControls.Itis
validonlyinVGAmode.
Image vibrates on the screen
• Checkthatthesignalcableisproperly
securelyconnectedtothegraphicsboard
orPC.
Vertical flicker appears
• Adjusttheimageusingthe“Auto”function
inOSDMainControls.
• EliminatetheverticalbarsusingthePhase/
ClockofSetupinOSDMainControls.Itis
validonlyinVGAmode.
Horizontal flicker appears
• Adjusttheimageusingthe“Auto”function
inOSDMainControls.
34
8. Troubleshooting & FAQs
• EliminatetheverticalbarsusingthePhase/
ClockofSetupinOSDMainControls.Itis
validonlyinVGAmode.
Image appears blurred, indistinct or too dark
• Adjustthecontrastandbrightnesson
On-ScreenDisplay.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupteddisplayofstillorstatic
imagesoveranextendedperiodmaycause
"burnin",alsoknownas"after-imaging"
or"ghostimaging",onyourscreen."Burn-
in","after-imaging",or"ghostimaging"isa
well-knownphenomenoninLCDpanel
technology.Inmostcases,the"burnedin"
or"after-imaging"or"ghostimaging"will
disappeargraduallyoveraperiodoftime
afterthepowerhasbeenswitchedoff.
• Alwaysactivateamovingscreensaver
programwhenyouleaveyourmonitor
unattended.
• Alwaysactivateaperiodicscreenrefresh
applicationifyourLCDmonitorwilldisplay
unchangingstaticcontent.
• Failuretoactivateascreensaver,ora
periodicscreenrefreshapplicationmay
resultinsevere“burn-in”or“after-image”
or“ghostimage”symptomsthatwillnot
disappearandcannotberepaired.The
damagementionedaboveisnotcovered
underyourwarranty.
Image appears distorted. Text is fuzzy or
blurred.
• SetthePC’sdisplayresolutiontothesame
modeasmonitor’srecommendedscreen
nativeresolution.
Green, red, blue, dark, and white dots appears
on the screen
• Theremainingdotsarenormal
characteristicoftheliquidcrystalusedin
today’stechnology,Pleasereferthepixel
policyformoredetail.
The "power on" light is too strong and is
disturbing
• Youcanadjust“poweron”lightusingthe
powerLEDSetupinOSDmainControls.
Forfurtherassistance,refertotheConsumer
InformationCenterslistandcontactPhilips
customerservicerepresentative.
8.2 SmartControl Lite FAQs
Q1. I change the monitor on a PC to a
different one and the SmartControl Lite
becomes un-usable, what do I do?
Ans.:RestartyourPCandseeifSmartControl
Litecanwork.Otherwise,youwillneed
toremoveandre-installSmartControl
Litetoensureproperdriverisinstalled.
Q2. The SmartControl Lite functions worked
well before, but it does not work
anymore, what can I do?
Ans.:Ifthefollowingactionswereexecuted,
themonitordrivermayneedtobere-
installed.
• Changedvideographicadaptertoanother
one
• Updatedvideodriver
• ActivitiesonOS,suchasservicepackor
patch
• RunWindowsUpdateandupdated
monitorand/orvideodriver
• Windowswasbootedwiththemonitor
poweroffordisconnected.
• Tofindout,pleaserightclickMyComputer
andclickonProperties->Hardware->
DeviceManager.
• Ifyousee"PlugandPlayMonitor"shows
underMonitor,thenyouneedtore-install.
SimplyremoveSmartControlLiteand
re-installit.
Q3. After installing SmartControl Lite,
when clicking on SmartControl Lite
tab, nothing shows up after a while or a
failure message shows, what happened?
35
8. Troubleshooting & FAQs
Ans.:Itmightbeyourgraphicadaptorisnot
compatiblewiththeSmartControlLite.If
yourgraphicadaptorisoneoftheabove
mentionedbrands,trytodownloadthe
mostupdatedgraphicadaptordriverfrom
correspondingcompanies’website.
Installthedriver.RemoveSmartControl
Lite,andre-installitoncemore.
Ifitisstillnotworking,wearesorrythat
thegraphicadaptorisnotsupported.
PleasevisitPhilipswebsiteandcheckif
anupdatedSmartControlLitedriveris
available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.:Itmightbeyourgraphiccardadaptor
driverisnotthemostupdatedversion
whichfullysupportingDDC/CIinterface.
Pleasetrytodownloadthemost
updatedgraphicadaptordriverfrom
correspondingcompanies’website.Install
thedriver.RemoveSmartControlLiteand
re-installitoncemore.
Attention
Theft mode enabled
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.: PhilipsServicecenterhasarighttoaskfor
legitimateidentificationandauthorization,
inordertoestablishownershipofthe
monitor.
Pleasenotethattheanti-theftdeterrence
functionisprovidedasaconvenientfree
option.ManagingPINnumbersisthe
soleresponsibilityoftheindividualuseror
theorganizationwhosetsit.Incasethe
PINnumberisforgotten,Philipsservice
centercanre-setitforyouatanominal
chargeafterverificationofownership.
Pleasenotethatthisactivityisnot
coveredbystandardwarrantyterms.
8.3 General FAQs
Q1: When I install my monitor what should
I do if the screen shows 'Cannot display
this video mode'?
Ans.:Recommendedresolutionforthis
monitor:1920x1080@60Hz.
• Unplugallcables,thenconnectyourPCto
themonitorthatyouusedpreviously.
• IntheWindowsStartMenu,selectSettings/
ControlPanel.IntheControlPanel
Window,selecttheDisplayicon.Insidethe
DisplayControlPanel,selectthe'Settings'
tab.Underthesettingtab,inboxlabelled
'desktoparea',movethesidebarto
1920x1080pixels.
• Open'AdvancedProperties'andsetthe
RefreshRateto60Hz,thenclickOK.
• Restartyourcomputerandrepeatstep
2and3toverifythatyourPCissetat
1920x1080@60Hz.
• Shutdownyourcomputer,disconnectyour
oldmonitorandreconnectyourPhilips
LCDmonitor.
• Turnonyourmonitorandthenturnon
yourPC.
Q2: What is the recommended refresh rate
for LCD monitor?
Ans.:RecommendedrefreshrateinLCD
monitorsis60Hz,Incaseofany
disturbanceonscreen,youcansetit
upto75Hztoseeifthatremovesthe
disturbance.
Q3: What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.:Thesearethedriverfilesforyour
monitor.Followtheinstructionsinyour
usermanualtoinstallthedrivers.Your
computermayaskyouformonitor
drivers(.infand.icmfiles)oradriverdisk
whenyoufirstinstallyourmonitor.Follow
theinstructionstoinsertthe(companion
CD-ROM)includedinthispackage.
36
8. Troubleshooting & FAQs
Monitordrivers(.infand.icmfiles)willbe
installedautomatically.
Q4: How do I adjust the resolution?
Ans.:Yourvideocard/graphicdriverand
monitortogetherdeterminetheavailable
resolutions.Youcanselectthedesired
resolutionunderWindows®Control
Panelwiththe"Displayproperties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.:SimplypresstheOKbutton,thenselect
'Reset'torecallalloftheoriginalfactory
settings.
Q6: Is the LCD screen resistant to scratches?
Ans.:Ingeneralitisrecommendedthatthe
panelsurfaceisnotsubjectedtoexcessive
shocksandisprotectedfromsharpor
bluntobjects.Whenhandlingthemonitor,
makesurethatthereisnopressureor
forceappliedtothepanelsurfaceside.
Thismayaffectyourwarrantyconditions.
Q7: How should I clean the LCD surface?
Ans.:Fornormalcleaning,useaclean,soft
cloth.Forextensivecleaning,pleaseuse
isopropylalcohol.Donotuseother
solventssuchasethylalcohol,ethanol,
acetone,hexane,etc.
Q8: Can I change the color setting of my
monitor?
Ans.:Yes,youcanchangeyourcolorsetting
throughOSDcontrolasthefollowing
procedures,
• Press"OK"toshowtheOSD(OnScreen
Display)menu
• Press"DownArrow"toselecttheoption
"Color"thenpress"OK"toentercolor
setting,therearethreesettingsasbelow.
1. ColorTemperature;Withsettingsinthe
6500Krangethepanelappears"warm,
withared-whitecolortone",whilea
9300Ktemperatureyields"cool,blue-
whitetoning".
2. sRGB;thisisastandardsettingfor
ensuringcorrectexchangeofcolors
betweendifferentdevice(e.g.digital
cameras,monitors,printers,scanners,
etc)
3. UserDefine;theusercanchoosehis/
herpreferencecolorsettingbyadjusting
red,greenbluecolor.
Note
Ameasurementofthecoloroflightradiated
byanobjectwhileitisbeingheated.This
measurementisexpressedintermsof
absolutescale,(degreesKelvin).LowerKevin
temperaturessuchas2004Karered;higher
temperaturessuchas9300Kareblue.Neutral
temperatureiswhite,at6504K.
Q9: Can I connect my LCD monitor to any
PC, workstation or Mac?
Ans.:Yes.AllPhilipsLCDmonitorsarefully
compatiblewithstandardPCs,Macs
andworkstations.Youmayneedacable
adaptertoconnectthemonitortoyour
Macsystem.PleasecontactyourPhilips
salesrepresentativeformoreinformation.
Q10: Are Philips LCD monitors Plug-and-
Play?
Ans.:Yes,themonitorsarePlug-and-Play
compatiblewithWindows7/Vista/XP/NT,
MacOSX,Linux
Q11: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in LCD
panels?
Ans.:Uninterrupteddisplayofstillorstatic
imagesoveranextendedperiodmay
cause"burnin",alsoknownas"after-
imaging"or"ghostimaging",onyour
screen."Burn-in","after-imaging",or"ghost
imaging"isawell-knownphenomenonin
LCDpaneltechnology.Inmostcases,the
"burnedin"or"atter-imaging"or"ghost
imaging"willdisappeargraduallyovera
periodoftimeafterthepowerhasbeen
switchedoff.
37
8. Troubleshooting & FAQs
Alwaysactivateamovingscreensaver
programwhenyouleaveyourmonitor
unattended.
Alwaysactivateaperiodicscreenrefresh
applicationifyourLCDmonitorwill
displayunchangingstaticcontent.
Warning
Severe"burn-in"or"after-image"or"ghostimage"
symptomswillnotdisappearandcannotbe
repaired.Thedamagementionedaboveisnot
coveredunderyourwarranty.
Q12: Why is my Display not showing sharp
text, and is displaying jagged characters?
Ans.:YourLCDmonitorworksbestatits
nativeresolutionof1920x1080@60Hz.
Forbestdisplay,pleaseusethisresolution.
2012 © Koninklijke Philips Electronics N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
Version: M4227E2T
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