Philips 241P6QPJKES/00 User Manual
Displayed below is the user manual for 241P6QPJKES/00 by Philips which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
www.philips.com/welcome
241P6
241B6
EN User manual 1
Customer care and warranty 41
Troubleshooting & FAQs 46
Table of Contents
1. Important ............................................... 1
1.1 Safety precautions and maintenance .1
1.2 Notational Descriptions ............................2
1.3 Disposal of product and packing
material ...............................................................3
2. Setting up the monitor .......................4
2.1 Installation .........................................................4
2.2 Operating the monitor .............................. 6
2.3 Remove the Base Assembly for VESA
Mounting ......................................................... 10
2.4 MHL(MobileHigh-DenitionLink)
introduction .................................................11
3. Image Optimization ...........................12
3.1 SmartImage ...................................................12
3.2 SmartContrast .............................................13
3.3 Philips SmartControl Premium .......... 13
3.4 SmartDesktop Guide .............................20
4. PowerSensor™ ..................................25
5. LightSensor ..........................................26
6. Built-in Webcam with Microphone 27
7. TechnicalSpecications .....................28
7.1 Resolution & Preset Modes .................32
8. Power Management ...........................33
9. Regulatory Information .....................34
10. Customer care and warranty ..........41
10.1 Philips’ Flat Panel Monitors Pixel
Defect Policy .................................................41
10.2 Customer Care & Warranty ...............43
11. Troubleshooting & FAQs ..................46
11.1 Troubleshooting .......................................... 46
11.2 SmartControl Premium FAQs ...........47
11.3 General FAQs .............................................. 48
1
1. Important
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or procedures
otherthanthosespeciedinthisdocumentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer monitor.
Operation
• Please Keep the monitor out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
• Do not block the ventilation holes on the
cabinet.
• When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
• If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
• Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
CareConsumerInformationCenter)
• Do not subject the monitor to severe
vibration or high impact conditions during
operation.
• Do not knock or drop the monitor during
operation or transportation.
Maintenance
• To protect your monitor from possible
damage, do not put excessive pressure
on the LCD panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the LCD panel.
• Unplug the monitor if you are not going to
use it for an extensive period of time.
• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
• If your monitor gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.
• Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
• In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.
2
1. Important
• Temperature: 0-40°C 32-95°F
• Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
• Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
• “Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
• The casing cover should be opened only by
qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)
• For transportation information, please refer
to “Technical Specifications”.
• Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases,thespecicpresentationofthewarningis
mandated by the relevant regulatory authority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
yourlocalgovernmentofce,thewastedisposal
organization that serves your household or the
store at which you purchased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Pleasendoutaboutthelocalregulationson
how to dispose of your old monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packagingmaterial)inaccordancewithall
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
http://www.philips.com/sites/philipsglobal/
about/sustainability/ourenvironment/
productrecyclingservices.page
4
2. Setting up the monitor
2. Setting up the monitor
2.1 Installation
Package contents
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Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from Koninklijke
Philips N.V.
Monitor drivers
SmartControl software
User’s Manual
使用 前请阅读使用说明
保留备用
Audio
Power
*DP
*DVI
USB (241P6QPJKE)
*Depends on the country
Install the base
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2. Hold the stand with both hands.
(1)GentlyattachthestandtotheVESA
mount area until the latch locks the
stand.
(2)Gentlyattachthebasetothestand.
(3)Useyourngerstotightenthescrew
located at the bottom of the base, and
secure the base to the stand tightly.
1
3
2
Warnings
5
2. Setting up the monitor
Connecting to your PC
241P6QPJE:
2 3 7
1
8 9 4 5 6
12
11
10
1 Kensington anti-theft lock
2 Audio input
3 Earphone jack
4 Display port input
5 MHL-HDMI input
6 DVI input
7 VGA input
8 AC power input
9 Power Switch
10 USB upstream
11 USB downstream
12 USB fast charger
241P6QPJKE:
2 3 7
1
8 9 4 5 6
12
11
10
1 Kensington anti-theft lock
2 Audio input
3 Earphone jack
4 Display port input
5 MHL-HDMI input
6 DVI input
7 VGA input
8 AC power input
9 Power Switch
10 USB upstream
11 USB downstream
12 USB fast charger
6
2. Setting up the monitor
241B6QPYE:
2 3 6
1
7 8 4 5
9
10
1 Kensington anti-theft lock
2 Audio input
3 Earphone jack
4 Display port input
5 DVI input
6 VGA input
7 AC power input
8 Power Switch
9 USB upstream
10 USB downstream
Connect to PC
1. Connect the power cord to the back of
themonitorrmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer and
your monitor into a nearby outlet.
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
2.2 Operating the monitor
Description of the control buttons
241P6QPJE:
8
7625 4
3
1
Switch monitor’s power ON and
OFF.
Access the OSD menu
.
ConrmtheOSDadjustment.
Adjust the OSD menu.
PowerSensor
Adjust the speaker volume.
Return to previous OSD level.
SmartImage
hot key
. There are 6
modestoselect:Ofce,Photo,
Movie, Game, Economy, Off.
8LightSensor
7
2. Setting up the monitor
241P6QPJKE:
89
10
11
7625 4
3
1
Switch monitor’s power ON and
OFF.
Access the OSD menu
.
ConrmtheOSDadjustment.
Adjust the OSD menu.
PowerSensor
Adjust the speaker volume.
Return to previous OSD level.
SmartImage
hot key
. There are 6
modestoselect:Ofce,Photo,
Movie, Game, Economy, Off.
8Webcam activity light
92.0 Megapixel Webcam
10 Microphone
11 LightSensor
241B6QPYE:
7625 4
3
1
Switch monitor’s power ON and
OFF.
Access the OSD menu
.
ConrmtheOSDadjustment.
Adjust the OSD menu.
PowerSensor
Adjust the speaker volume.
Return to previous OSD level.
SmartImage
hot key
. There are 6
modestoselect:Ofce,Photo,
Movie, Game, Economy, Off.
8
2. Setting up the monitor
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-ScreenDisplay(OSD)isafeatureinall
Philips LCD monitors. It allows an end user to
adjust screen performance or select functions
of the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
241P6QPJE, 241P6QPJKE:
241B6QPYE:
Basic and simple instruction on the control
keys
In the OSD shown above, you can press
buttons at the front bezel of the monitor
to move the cursor, and press OK button to
conrmthechoiceorchange.
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture
Input
OSD Settings
Setup
Language
Color
Audio
Audio In ,
HDMI,
(available for selective models)
DisplayPort
LightSensor
PowerSensor
Picture Format
Brightness
Contrast
Horizontal
Vertical
Transparency
Power LED
OSD Time Out
Auto
V.Position
Phase
Clock
Resolution Notification
Reset
Information
English, Deutsch, Español, Ελληνική, Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski , Русский, Svenska, Suomi, Türkçe, Čeština,
Українська, 简体中文, 繁體中文,日本語,한국어
Color Temperature
sRGB
User Define
VGA
DVI
DisplayPort
SmartResponse
SmartContrast
Gamma
Over Scan
Pixel Orbiting
H.Position
MHL-HDMI
On
Off
On
Off
Stand-Alone
Wide Screen, 4:3
0~100
0~100
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
On, Off
Yes, No
0~100
0~100
0~100
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
Off, Fast, Faster, Fastest
Off, On
1.8, 2.0, 2.2, 2.4, 2.6
0, 1, 2, 3, 4
Off, On
0~100
0~100
On, Off
On, Off
Volume
Audio Source
Mute
Off, On
0, 1, 2, 3, 4
(available for
selective models)
(available for selective models)
9
2. Setting up the monitor
Resolutionnotication
This monitor is designed for optimal
performance at its native resolution,
1920 × 1080 @ 60 Hz. When the monitor is
powered on at a different resolution, an alert is
displayed on screen: Use
1920 × 1080 @ 60 Hz for best results.
Display of the native resolution alert can be
switched off from Setup in the OSD
(OnScreenDisplay)menu.
Physical Function
Tilt
20
-5
Swivel
+175
-175
Height adjustment
130mm
Pivot
90
0
10
2. Setting up the monitor
2.3 Remove the Base Assembly for
VESA Mounting
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
1. Extend the monitor base to its maximum
height.
2. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen. Then lift the monitor
stand.
3. While keeping the release button pressed,
tilt the base and slide it out.
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
VESA Mounting Screw M4. Always contact
manufacturer for wall-mount installation.
100mm
100mm
11
2. Setting up the monitor
2.4 MHL(MobileHigh-Denition
Link) introduction
What is it?
MobileHighDenitionLink(MHL)isamobile
audio/video interface for directly connecting
mobile phones and other portable devices to
high-denitiondisplays.
An optional MHL cable allows you to simply
connect your MHL capable mobile device to
this large Philips MHL display, and watch your
HD videos come to life with full digital sound.
Now not only you can enjoy your mobile
games, photos, movies, or other apps on its
big screen, you can simultaneously charge your
mobile device so you never run out of power
half way.
How do I use the MHL function?
To use the MHL function, you need an MHL-
Certiedmobiledevice.TondalistofMHL-
certieddevices,visittheofcialMHLwebsite
(http://www.mhlconsortium.org)
YoualsoneedaoptionalMHLcertiedspecial
cable in order to use this function.
How does it work? (how do I connect?)
Connect the Optional MHL cable to the mini
USB port on the mobile device side, and the
[MHL-HDMI] marked port on the monitor side.
You are now ready to view the images on your
big screen display and operate all function on
youthemobiledevicesuchasinternetsurng,
game playing, photo browsing…etc. if your
monitor has speaker function, then you will be
able to hear accompanying sound too. When
the MHL cable is disconnected or the mobile
device is turned off, the MHL function will be
automatically disabled.
MHL
MHL-HDMI
Note
• The port marked [MHL-HDMI] is the
only port on the monitor that supports
the MHL function when the MHL cable is
used. Note that the MHL certified cable is
different than a standard HDMI cable.
• A mobile device with MHL certification
must be purchased separately
• You may have to manually switch the
monitor to MHL-HDMI mode in order
to activate the monitor, if you have other
devices already working and connected to
available inputs
• Standby/Off energy saving of ErP is
not ap plicable for the MHL charging
functionality
• This Philips display is MHL certified.
However, in case your MHL device does
not connect or work correctly, check with
your MHL device FAQ or vendor directly
for direction. The policy of your device
manufacturer may require you to purchase
their brand specific MHL cable or adapter
in order to work with other brand MHL
devices. Note that this is not a fault of this
Philips display.
12
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
Why do I need it?
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
How to enable SmartImage?
1. Press to launch the SmartImage on
screen display.
2. Keep pressing to toggle among Ofce,
Photo, Movie, Game, Economy and Off.
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
alsopress"OK"tomakeconrmation.
Therearesixmodestoselect:Ofce,Photo,
Movie, Game, Economy and Off.
Photo
Movie
Game
Economy
ff
Office
SmartImage
• Office:Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
• Photo:This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
• Movie:Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
• Game:Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
13
3. Image Optimization
• Economy:Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
• Off:No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readabletextforofcework.Byreducingyour
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
3.3 Philips SmartControl Premium
The new SmartControl Premium software
by Philips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the
past as this user friendly software guides you
through ne-tuningresolution,Colorcalibration,
Clock/Phase adjustments, RGB White point
adjustment, etc.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
Installation
• Follow the instruction and complete the
installation.
• You can launch after installation is
completed.
• If you want to launch later, you can either
click the shortcut on desktop or toolbar.
First launch -Wizard
• The first time after installation of
SmartControl Premium, it will automatically
go to Wizard for first time launch.
• The wizard will guide you through
adjustment your monitor performance step
by step.
• You can go to Plug-in menu to launch
wizard later on as well.
• You can adjust more options without
wizard by Standard pane.
14
3. Image Optimization
Start with Standard pane
Adjust menu
• Adjust Menu allows you to adjust
Brightness, Contrast, and Resolution.
• You can follow the instruction and do the
adjustment.
• Cancel prompts user if you want to cancel
installation.
Color menu
• Color Menu allows you to adjust RGB,
Black Level, White Point, Display Gamma,
Calibration, SmartImage, and SmartKolor.
• You can follow the instruction and do the
adjustment.
• Refer to below table for sub-menu item
base on your input.
• Example for Color Calibration.
15
3. Image Optimization
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. Quick View loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
16
3. Image Optimization
First Color Calibration Screen
• Previous button is disabled until the second
color screen.
• Next goes to the succeeding target
(6-targets).
• Final next goes File > Presets pane.
• Cancel closes the UI and returns to the
plug in page.
SmartImage
Allow users to change setting for better display
setting based on content.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
Eco Power menu
Options menu
Options>Preferences - Will only be active
when selecting Preferences from the drop-
down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
• Displays current preference settings.
• A checked box enables the feature. The
check box is a toggle.
• Enable Context Menu on desktop is
checked(On)bydefault.EnableContext
menu displays SmartControl Premium
selections for Select Preset and Tune
Display in the desktop right-click context
17
3. Image Optimization
menu. Disabled removes SmartControl
Premium from the right click context menu.
• EnableTaskTrayiconischecked(On)by
default. Enable context menu shows the
task tray menu for SmartControl Premium.
A right click on the task tray icon displays
the menu options for Help, Technical
Support. Check for Update, About, and Exit.
When Enable task tray menu is disabled,
the task tray icon will only display Exit.
• RunatStartupischecked(On)bydefault.
When disabled, SmartControl Premium
will not launch at start or be in the task
tray. The only way to launch SmartControl
Premium is either from the desktop short
cut or from the program file. Any preset
set to run at startup will not load when
thisboxisunchecked(Disabled).
• Enable transparency mode (Windows
7,Windows8,Vista,XP).Defaultis0%
Opaque.
Options>Audio - Will only be active when
selecting Volume from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
Option>Auto Pivot.
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available. All other SmartControl Premium tabs
are not available.
• Display the Source instruction pane and
current input source setting.
• On single input displays, this pane will not
be visible.
Options>TheftDeterrence - Theft Deterrence
Pane will only be active when selecting Theft
Deterrence Mode from the drop-down Plug-in
menu.
18
3. Image Optimization
To enable Theft Deterrence, click on On button
to bring up the following screen:
• User can enter PIN between 4 and 9 digits
numbers only.
• After entering PIN, Accept button takes
user to the pop-up dialog box on the
following page.
• Minimum minutes set to 5. Slider set to 5
by default.
• Does not require the display be attached
to a different host to go into Theft
Deterrence mode.
After creating PIN, the Theft Deterrence pane
will indicate Theft Deterrence Enabled and
provide PIN Options button:
• Theft Deterrence Enabled is displayed.
• Disable Theft Deterrence Mode opens
pane screen on next page.
• PIN Options button only available after
user creates PIN, button opens secure PIN
web site.
Help menu
Help>UserManual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
Help>Version - Will only be active when
selecting Version from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
Context Sensitive menu
The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.
19
3. Image Optimization
The Context Menu has four entries:
• SmartControlPremium - When selected
the About screen is displayed.
• SelectPreset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop-down menu.
• TuneDisplay - Opens the SmartControl
Premium control panel.
• SmartImage - Check current settings: Off,
Office, Photo, Movie, Game, Economy.
Task Tray Menu Enabled
The task tray menu can be displayed by right-
clicking on the SmartControl Premium icon
from the task tray. Left Click will launch the
application.
Thetasktrayhasveentries:
• Help - Access to User Manual file: Open
User Manual file using the default browser
window.
• TechnicalSupport - Displays the tech
support page.
• CheckforUpdate - Takes the user to
PDI Landing and checks the user’s version
against the most current available.
• About - Displays detailed reference
information: product version, release
information, and product name.
• Exit - Close SmartControl Premium.
To run SmartControl Premium again, either
select SmartControl Premium from Program
menu, double-click the desktop PC icon, or
restart the system.
Task Tray Menu Disabled
When the Task Tray is disabled in the preference
folder, only the Exit selection is available. To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.
Note
All the illustrations in this section are for
reference only. SmartControl software version
mightbechangedwithoutnotication.Please
alwayscheckofcialPortraitwebsitewww.
portrait.com/dtune/phl/enu/index to download
the latest version of SmartControl software.
20
3. Image Optimization
3.4 SmartDesktop Guide
SmartDesktop
SmartDesktop is in SmartControl Premium.
Install SmartControl Premium and select
SmartDesktop from Options.
• Align to partition check box will enable
automatic alignment for the window when
dragged into the defined partition.
• Select the desired partition by clicking on
the icon. The partition will be applied
to the desktop and the icon will be
highlighted.
• Identify provides a quick way to view the
grid.
Drag and Drop Windows
OncethepartitionsareconguredandAlignto
partition is selected a window can be dragged
into the region and it will automatically align.
When the window and mouse cursor are within
the region, the region will become highlighted.
Note
If the outline of the region is not visible when
dragging the window, “Show windows contents
while dragging” is disabled. To enable:
1. In Control Panel, click System.
2. Click Advanced system settings (For Vista
& Win7, Win8 OS, this is located on the left
sidebar)
3. In Performance section, click Settings.
4. In the box, check Show window contents
while dragging, and click OK.
Other alternative path:
Vista
Control Panel > Personalization > Window
Color and Appearance > Click "Open Classic
appearance properties for more color options"
> Click "Effects" button > check Show window
contents while dragging
XP:
Display Properties>Appearance>Effects...>
check Show window contents while dragging
Win 7:
No other alternative path available.
Win 8:
Windows 8 is to right click on the lower left
hand corner then select System > Advanced
SystemSettings(Leftsidebar)>Performance
section - Settings > Show Windows contents
while dragging.
Title Bar Options
Desktop Partition can be accessed from the title
bar of the active window. This provides a quick
21
3. Image Optimization
and easy way to manage the desktop as well as
sending any window to any partition without
having to drag and drop. Move the cursor into
the active window’s title bar to access the drop
down menu.
Right Click Menu
Right click on the Desktop Partition icon to
view the drop down menu.
1. Find Windows – In some cases, the user
may have sent multiple windows to the same
partition. Find Window will show all open
windows and move the selected window to
the forefront.
2. Desktop Partition – Desktop Partition shows
the current selected partition and allows the
user to quickly change to any of the partitions
shown in the drop down.
Note
If more than one display is attached, the user
can select the targeted display to change the
partition. The highlighted icon represents the
current active partition.
3. Identify Partition – Displays the outline grid
on the desktop for the current partition.
4. Align On/Align Off – Enables/disables the
drag and drop auto align feature.
5. Exit – Closes Desktop Partition and Display
Tune. To re-initialize, launch Display Tune from
the start menu or short cut on the desktop.
Left Click Menu
Left click on the Desktop Partition icon to
quickly send the active window to any partition
without having to drag and drop. Releasing the
mouse will send the window to the highlighted
partition.
Task Tray Right Click
The task tray also contains most of the features
supported in the title bar (with the exception
of automatically sending a window to any
partition).
22
3. Image Optimization
• Find Windows – In some cases, the user
may have sent multiple windows to the
same partition. Find Window will show
all open windows and move the selected
window to the forefront.
• Desktop Partition – Desktop Partition
shows the current selected partition and
allows the user to quickly change to any of
the partitions shown in the drop down.
• Identify Partition – Displays the outline
grid on the desktop for the current
partition.
• Align On/Align Off – Enables/disables the
drag and drop auto align feature.
23
3. Image Optimization
SmartDesktopPartitionDenitions
Name Description Image
Full Desktop Applies all settings to the entire desktop.
Vertical Assesses the screen resolution and divides the display
into two evenly sized vertical regions.
For90/270maintainverticalconguration.
Horizontal Assesses the screen resolution and divides the display
into two evenly sized horizontal regions.
For90/270maintainhorizontalconguration.
Vertical Triple Assesses the screen resolution and divides the display
into three evenly sized vertical regions.
For 90 Partition 1 horizontal top Partition 2 horizontal
center Partition 3 horizontal bottom.
For 270 Partition 3 horizontal top Partition 2 horizontal
center Partition 1 horizontal bottom.
Vertical Split Left Assesses the screen resolution and divides the display
into two vertical regions, the left hand side is a single
region, the right hand side is split into two evenly sized
regions.
For 90 Partition 1 on top Partition 2&3 on bottomFor
270 Partition 1 on bottom Partition 2&3 on top.
Vertical Split Right Assesses the screen resolution and divides the display
into two vertical regions, the right hand side is a single
region, the left hand side is split into two evenly sized
regions.
For 90 Partition 1&2 on top Partition 3 on bottom.For
270 Partition 3 on top Partition 1&2 on bottom.
24
3. Image Optimization
Name Description Image
Horizontal Split Top Assesses the screen resolution and divides the display
into two evenly sized horizontal regions, the top region
is single, the bottom region is spilt into two evenly sized
regions
For 90 Partition 1 on right side Vertical Partition 2&3
on left side Vertical.
For 270 Partition 1 on left side Vertical Partition 2&3 on
right side Vertical.
Horizontal Split
Bottom
Assesses the screen resolution and divides the display
into two evenly sized horizontal regions, the bottom
region is single, the top region is spilt into two evenly
sized regionsFor 90 Partition 1&2 on right side Vertical
Partition 3 on left side Vertical.For 270 Partition 1&2 on
left side Vertical Partition 3 on right side Vertical.
Even Split Assesses the screen resolution and divides the display
into four evenly sized regions.
4. PowerSensor™
How does it work?
• PowerSensor works on principle of
transmission and reception of harmless
“infrared” signals in order to detect user-
presence.
• When the user is in front of the monitor,
the monitor operates normally, at the
predetermined settings that the user has
set- i.e. brightness, contrast, color, etc
• Assuming that the monitor was set to
100% of brightness for example, when the
user leaves his seat and is no longer in front
of the monitor, the monitor automatically
reduces the power consumption upto 80%.
User present in front User not present
ttaW
Power consumption as illustrated above is for reference purpose only
Setting
Default settings
PowerSensor is designed to detect the presence
of the user located between 30 and 100 cm (12
and40inches)fromthedisplayandwithinve
degrees left or right of the monitor.
Custom settings
If you prefer to be in a position outside the
perimeters listed above, choose a higher
strengthsignalforoptimaldetectionefciency:
The higher the setting, the stronger the
detection signal. For maximum PowerSensor
efciencyandproperdetection,pleaseposition
yourself directly in front of your monitor.
• If you choose to position yourself more
than 100 cm or 40 inches from the
monitor use the maximum detection signal
for distances up to 120 cm or 47 inches.
(Setting4)
• Since some dark colored clothing tends to
absorb infrared signals even when the user
is within 100 cm or 40 inches of the display,
step up signal strength when wearing black
or other dark clothes.
25
4. PowerSensor™
4. PowerSensor™
How does it work?
• PowerSensor works on principle of
transmission and reception of harmless
“infrared” signals in order to detect user-
presence.
• When the user is in front of the monitor,
the monitor operates normally, at the
predetermined settings that the user has
set- i.e. brightness, contrast, color, etc
• Assuming that the monitor was set to
100% of brightness for example, when the
user leaves his seat and is no longer in front
of the monitor, the monitor automatically
reduces the power consumption upto 80%.
User present in front User not present
ttaW
Power consumption as illustrated above is for reference purpose only
Setting
Default settings
PowerSensor is designed to detect the presence
of the user located between 30 and 100 cm (12
and40inches)fromthedisplayandwithinve
degrees left or right of the monitor.
Custom settings
If you prefer to be in a position outside the
perimeters listed above, choose a higher
strengthsignalforoptimaldetectionefciency:
The higher the setting, the stronger the
detection signal. For maximum PowerSensor
efciencyandproperdetection,pleaseposition
yourself directly in front of your monitor.
• If you choose to position yourself more
than 100 cm or 40 inches from the
monitor use the maximum detection signal
for distances up to 120 cm or 47 inches.
(Setting4)
• Since some dark colored clothing tends to
absorb infrared signals even when the user
is within 100 cm or 40 inches of the display,
step up signal strength when wearing black
or other dark clothes.
Hot key Sensor distance
3
Landscape/Portrait mode
ATTENTION
PowerSensor off
ATTENTION
PowerSensor off
Aboveillustrationsareforreferencepurposeonly,maynotreectthe
exact display of this model.
How to adjust settings
If PowerSensor is not operating correctly
inside or outside the default range, here’s how
to fine-tune detection:
• Press the PowerSensor hot key.
• You will find the adjustment bar.
• Adjust the PowerSensor detection
adjustment to Setting 4 and press OK.
• Test the new setup to see if PowerSensor
properly detects you in your current
position.
• PowerSensor function is designed to work
inLandscapemode(horizontalposition)
only. After PowerSensor turn on it, it will
automatically turn Off if the monitor
is used in Portrait mode (90 degree/
verticalposition);itwillautomaticallyturn
ON if monitor is returned to its default
Landscape position.
Note
A manually selected PowerSensor mode
will remain operational unless and until it is
readjusted or the default mode is recalled. If
youndthatthePowerSensorisexcessively
sensitive to nearby motion for some reason,
please adjust to a lower signal strength.
26
5. LightSensor
5. LightSensor
(Available for 241P6QPJE, 241P6QPJKE)
What is it?
Light Sensor is a unique and intelligent way of
optimizing picture quality by measuring and
analyzing the incoming signal to automatically
adjust picture quality settings. Light Sensor
uses a sensor to adjust the picture brightness
depending on the room light conditions.
How to enable LightSensor?
1. Press button on the front bezel to
enter OSD menu screen.
2. Press▲or▼buttontoselectmainmenu
[LightSensor], then press button OK .
3. Press▲or▼buttontoturnonoroffthe
LightSensor.
27
6. Built-in Webcam with Microphone
6. Built-in Webcam with
Microphone
(Available for 241P6QPJKE)
Note
USB connection between the monitor and PC
is required for the webcam to operate.
The webcam allows you to hold interactive
video and audio conference calls over the
internet. It provides the most convenient
and easiest way for Business persons to
communicate with other colleagues around the
world, saving a lot time and money. Depending
on the software used, it also allows you to take
photos,sharelesorusemicrophoneonly
without enabling webcam. The microphone and
activity light are on the side of the webcam on
the bezel of the display.
6.1 PC system requirements
• Operating system : Microsoft Windows
7, Microsoft Windows Vista, Microsoft
WindowsXP(SP2),andanyotherOS
whichever support UVC/UAC (USB Video
Classcompliant/AudioClasscompliant)
under USB 2.0 standard
• Processor: 1.6GHz or above
• RAM:512MB(forXP)/1GB(forVistaand
Windows7)
• Hard disk space: minimum 200MB
• USB: USB 2.0 or above, UVC/UAC support
6.2 Using the device
Philips monitor with webcam device transmits
video and sound data through USB port. It can
be enabled by simply connecting your USB
cable from your PC to the USB upstream of
USB hub on the side IO of monitor.
• Connect your USB cable to upstream of
USB hub on the side IO of monitor from
PC side.
• Turn on your PC and make sure your
internet connection is working properly.
• Download and enable free online chatting
software such as Skype, Internet Messenger,
or equivalent. You can also subscribe
to dedicated software in case of more
sophisticated usage like multi conferencing,
etc.
• The webcam is ready to be used for chat
or make the phone call through internet
service.
• Make the call by following the instruction of
the software program.
Note
To set up a video call, you must have a reliable
Internet connection, an ISP, and software
like Internet messenger or video phone call
program. Make sure the person that you are
calling has compatible video-calling software. The
video and audio performance quality depends
on the bandwidth available on both ends.
The person you are calling must have similar
capability of devices and software.
28
7. Technical Specications
7. Technical Specifications
Picture/Display
Monitor Panel Type AH-IPS LCD
Backlight LED
Panel Size 23.8"W(60.5cm)
Aspect Ratio 16:9
Pixel Pitch 0.2745(H)mmx0.2745(V)mm
Brightness 250 cd/m²
SmartContrast 20,000,000:1
ContrastRatio(typ.) 1000:1
ResponseTime(typ.) 14 ms
SmartResponseTime(typ.) 5ms(GtG)
Optimum Resolution 1920 x 1080 @ 60 Hz
Viewing Angle 178°(H)/178°(V)@C/R>10
Display Colors 16.7 M
Vertical Refresh Rate 56 Hz - 76 Hz
Horizontal Frequency 30 kHz - 83 kHz
MHL 1080P @ 30Hz
sRGB YES
Connectivity
Signal Input
241P6QPJE,241P6QPJKE:DVI(Digital),VGA(Analog),
DisplayPort, MHL-HDMI
241B6QPYE:DVI(Digital),VGA(Analog),DisplayPort
USB
241P6QPJE: USB 3.0×4 includes 1 fast charger
241P6QPJKE: USB 3.0×3 includes 1 fast charger
241B6QPYE: USB 2.0×4
Input Signal Separate Sync, Sync on Green
Audio In/Out PC audio-in,headphone out
Convenience
Built-in speaker 2 W x 2
User Convenience
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish,Czech,Ukranian,SimpliedChinese,TraditionalChinese,
Japanese, Korean
Other Convenience VESAmount(100×100mm),KensingtonLock
Plug & Play Compatibility DDC/CI, sRGB, Windows 8.1/8/7, Mac OS X
Stand
Tilt -5 / +20 degree
Swivel -175 / +175 degree
Height adjustment 130mm
Pivot 90 degree
29
7. Technical Specications
Power(241P6QPJE)
On Mode 23.3W(typ.),65W(max.)
Sleep(Standby) <0.3W
Off <0.2W
Off(ACswitch) 0W
OnMode(ECOmode) 14W(typ.)
Power(EnergyStar test method)
Energy Consumption AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC, 50Hz
Normal Operation 18.36W(typ.) 18.27W(typ.) 18.04W(typ.)
Sleep(Standby) <0.56W <0.57W <0.60W
Off <0.11W <0.11W <0.14W
Off(ACswitch) 0W 0W 0W
Heat Dissipation* AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC , 50Hz
Normal Operation 62.662 BTU/hr
(typ.)
62.355 BTU/hr
(typ.)
61.57 BTU/hr
(typ.)
Sleep(Standby) <1.911 BTU/hr <1.945 BTU/hr <2.048 BTU/hr
Off <0.375 BTU/hr <0.375 BTU/hr <0.478 BTU/hr
Off(ACswitch) 0 BTU/hr 0 BTU/hr 0 BTU/hr
Power LED indicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSensor 4.7W(typ.)
Power Supply Built-in, 100-240V AC, 50-60Hz
Power(241P6QPJKE)
On Mode 24.6W(typ.),65W(max.)
Sleep(Standby) <0.3W
Off <0.2W
Off(ACswitch) 0W
OnMode(ECOmode) 14.8W(typ.)
Power(EnergyStar test method)
Energy Consumption AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC, 50Hz
Normal Operation 18.36W(typ.) 18.27W(typ.) 18.04W(typ.)
Sleep(Standby) <0.56W <0.57W <0.60W
Off <0.11W <0.11W <0.14W
Off(ACswitch) 0W 0W 0W
Heat Dissipation* AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC , 50Hz
Normal Operation 62.662 BTU/hr
(typ.)
62.355 BTU/hr
(typ.)
61.57 BTU/hr
(typ.)
Sleep(Standby) <1.911 BTU/hr <1.945 BTU/hr <2.048 BTU/hr
Off <0.375 BTU/hr <0.375 BTU/hr <0.478 BTU/hr
Off(ACswitch) 0 BTU/hr 0 BTU/hr 0 BTU/hr
30
7. Technical Specications
Power LED indicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSensor 4.9W(typ.)
Power Supply Built-in, 100-240V AC, 50-60Hz
Power(241B6QPYE)
On Mode 23.2W(typ.),50W(max.)
Sleep(Standby) <0.3W
Off <0.2W
Off(ACswitch) 0W
OnMode(ECOmode) 14W(typ.)
Power(EnergyStar test method)
Energy Consumption AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC, 50Hz
Normal Operation 16.25W(typ.) 16.73W(typ.) 16.74W(typ.)
Sleep(Standby) <0.55W <0.55W <0.58W
Off <0.15W <0.16W <0.20W
Off(ACswitch) 0W 0W 0W
Heat Dissipation* AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC , 50Hz
Normal Operation 55.46 BTU/hr
(typ.)
57.1 BTU/hr
(typ.)
57.13 BTU/hr
(typ.)
Sleep(Standby) <1.877 BTU/hr <1.877 BTU/hr <1.98 BTU/hr
Off <0.512 BTU/hr <0.546 BTU/hr <0.68 BTU/hr
Off(ACswitch) 0 BTU/hr 0 BTU/hr 0 BTU/hr
Power LED indicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSensor 4.6W(typ.)
Power Supply Built-in, 100-240V AC, 50-60Hz
Dimensions
Productwithstand(WxHxD) 531 x 422 x 256 mm
Product without stand
(WxHxD) 531 x 363 x 52 mm
Weight
Product with stand 6.47 kg
Product without stand 3.98 kg
Product with packaging 9.13 kg
Operating Condition
Temperaturerange(operation) 0°C to 40 °C
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity 20% to 80%
MTBF 30,000hrs
Environmental and energy
ROHS YES
31
7. Technical Specications
EPEAT Gold (www.epeat.net)
Packaging 100% recyclable
SpecicSubstances 100% PVC BFR free housing
EnergyStar YES
Compliance and standards
Regulatory Approvals
CE Mark, FCC Class B, SEMKO, cETLus, CU-EAC,
TCO Edge,TUV-GS,TUV-ERGO, EPA, PSB, WEEE, C-TICK,
UKRAINIAN, CCC, CECP, PSE, KC,
ICES-003, E-standby, J-MOSS
Cabinet
Color Silver/Black
Finish Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the
latestversionofleaet.
3. SmartresponsetimeistheoptimumvaluefromeitherGtGorGtG(BW)tests.
32
7. Technical Specications
7.1 Resolution & Preset Modes
Maximum Resolution
1920x1080@60Hz(analoginput)
1920x1080@60Hz(digitalinput)
Recommended Resolution
1920x1080@60Hz(digitalinput)
H. freq (kHz) Resolution V. freq (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.36 1024 x 768 60.00
60.02 1024 x 768 75.03
44.77 1280 x 720 59.86
60 1280 x 960 60
63.89 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
70.64 1440 x 900 74.98
65.29 1680 x 1050 59.95
67.50 1920 x 1080 60.00
Note
Please notice that your display works best at
native resolution of 1920 x 1080 @ 60Hz. For
best display quality,please follow this resolution
recommendation.
33
8. Power Management
8. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
241P6QPJE:
PowerManagementDenition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Ye s Ye s 23.3W(typ.)
65W(max.) White
Sleep
(Standby) OFF No No 0.3W(typ.) White
(blink)
Switch Off OFF - - 0W(typ.) OFF
241P6QPJKE:
PowerManagementDenition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Ye s Ye s 24.6W(typ.)
65W(max.) White
Sleep
(Standby) OFF No No 0.3W(typ.) White
(blink)
Switch Off OFF - - 0W(typ.) OFF
241B6QPYE:
PowerManagementDenition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Ye s Ye s 23.2W(typ.)
50W(max.) White
Sleep
(Standby) OFF No No 0.3W(typ.) White
(blink)
Switch Off OFF - - 0W(typ.) OFF
The following setup is used to measure power
consumption on this monitor.
• Native resolution: 1920 × 1080
• Contrast: 50%
• Brightness: 250 nits
• Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
34
9. Regulatory Infomation
9. Regulatory Information
Congratulations!
ThisproductisTCOCertied-forSustainable
IT
TCOCertiedisaninternational
third party sustainability
certicationforITproducts.
TCOCertiedensuresthatthemanufacture,
useandrecyclingofITproductsreect
environmental, social and economic
responsibility.EveryTCOCertiedproduct
modelisveriedbyanaccreditedindependent
test laboratory.
Along with meeting all requirements in TCO
Certied,thisproductalsomeetstheexclusive
TCOCertiedEdgecertication,recognizing
bestinclassproductsinaspecicsustainability
attribute.
SummaryofTCOCertiedCriteria:
Corporate Social Responsibility
Socially responsible production - working
conditions and labor law in manufacturing
country
EnergyEfciency
Energyefciencyofproductandpowersupply.
Energy Star compliant, where applicable
Environmental Management System
Manufacturermustbecertiedaccordingto
either ISO 14001 or EMAS
Minimization of Hazardous Substances
Limits on cadmium, mercury, lead & hexavalent
chromium including requirements for mercury-
free products, halogenated substances and
hazardousameretardants
Design for Recycling
Coding of plastics for easy recycling. Limit on
the number of different plastics used.
Product Lifetime, Product Take Back
Minimum one-year product warranty. Minimum
three-year availability of spare parts. Product
takeback
Packaging
Limits on hazardous substances in product
packaging. Packaging prepared for recycling
Ergonomic, User-centered design
Visual ergonomics in products with a display.
Adjustability for user comfort (displays,
headsets)Acousticperformance-protection
againstsoundspikes(headsets)andfannoise
(projectors,computers)Ergonomicallydesigned
keyboard(notebooks)
Electrical Safety, minimal electro-magnetic
Emissions
Third Party Testing
Allcertiedproductmodelshavebeentested
in an independent, accredited laboratory.
A detailed criteria set is available for download
at www.tcodevelopment.com, where you can
alsondasearchabledatabaseofallTCO
CertiedITproducts.
TCO Development, the organization behind
TCOCertied,hasbeenaninternational
driverintheeldofSustainableITfor20years.
CriteriainTCOCertiedaredevelopedin
collaboration with scientists, experts, users
and manufacturers. Organizations around the
worldrelyonTCOCertiedasatooltohelp
them reach their sustainable IT goals. We are
ownedbyTCO,anon-protorganization
representingofceworkers.TCODevelopment
is headquartered in Stockholm, Sweden, with
regional presence in North America and Asia.
For more information, please visit:
www.tcodevelopment.com
User define mode is used for TCO Certified
compliance.
35
9. Regulatory Infomation
CE Declaration of Conformity
This product is in conformity with the following
standards
• EN60950-1:2006+A11:2009+A1:
2010+A12:2011+A2:2013(Safety
requirement of Information Technology
Equipment).
• EN55022:2010(Radio Disturbance
requirement of Information Technology
Equipment).
• EN55024:2010 (Immunity requirement of
InformationTechnologyEquipment).
• EN61000-3-2:2006+A1:2009+A2:2009
(LimitsforHarmonicCurrentEmission).
• EN61000-3-3:2008 (Limitation of Voltage
FluctuationandFlicker)followingprovisions
of directives applicable.
• 2006/95/EC(LowVoltageDirective).
• 2004/108/EC(EMCDirective).
• 2009/125/EC (ErP Directive, EC No.
1275/2008 Implementing Directive
for Standby and Off mode power
consumption)
And is produced by a manufacturing
organization on ISO9000 level.
• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methodsforelectronicvisualdisplays).
• GSEK1-2000:2011(GSmarkrequirement).
• prEN50279:1998 (Low Frequency Electric
andMagneticfieldsforVisualDisplay).
• MPR-II (MPR:1990:8/1990:10 Low
FrequencyElectricandMagneticfields).
• TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
ConfederationofProfessionalEmployees)
for TCO versions.
Lead-free Product
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
EPEAT
(www.epeat.net)
The EPEAT (Electronic
Product Environmental
AssessmentTool)program
evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
BenetsofEPEAT
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGYSTAR’senergyefciencyspecications,
means that these products will consume less
energy throughout their life.
36
9. Regulatory Infomation
Changesormodicationsnotexpressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
Topreventdamagewhichmayresultinreor
shock hazard, do not expose this appliance to
rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions:(1)thisdevicemaynotcauseharmful
interference,and(2)thisdevicemustacceptany
interference received, including interference that
may cause undesired operation.
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
Energy Star Declaration
(www.energystar.gov)
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
guidelinesforenergyefciency.
Note
We recommend you switch off the monitor
when it is not in use for a long time.
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
37
9. Regulatory Infomation
EN 55022 Compliance (Czech Republic Only)
PolishCenterforTestingandCertication
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prongsocket).Allequipmentthatworks
together(computer,monitor,printer,andsoon)
should have the same power supply source.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominalvaluenolargerthan16amperes(A).
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
Aprotectionmark"B"conrmsthatthe
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
nuisibles aux communications radio.
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
• Réorienter ou déplacer l’antenne de
réception.
• Augmenter la distance entre l’équipement
et le récepteur.
• Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
• Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
Toutesmodicationsn'ayantpasreçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
38
9. Regulatory Infomation
North Europe (Nordic Countries) Information
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
AufderRückwanddesGerätesbendetsich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage
III¤5Abs.4derRöntgenverordnungerfülltsind.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
39
9. Regulatory Infomation
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products produced and sold for China
market have to meet China RoHS request.
中国电子信息产品污染控制标识要求(中国
RoHS法规标示要求)产品中有毒有害物质或
元素的名称及含量
部件名称
有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(Cr6+)
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
外壳 OO O O O O
液晶显示屏/灯管 XO O O O O
电路板组件*X O O O O O
电源适配线 X O O O O O
电源线/连接线 X O O O O O
*:
电路板组件包括印刷电路板及其构成的零部件，如电阻、电容、集成电
路、连接器等。
O:
表示该有毒有害物质在该部件所有均质材料中的含量均在《电子信息产品
中有毒有害物质的限量要求标准》规定的限量要求以下。
X:
表示该有毒有害物质至少在该部件的某一均质材料中的含量超出《电子信
息产品中有毒有害物质的限量要求标准》规定的限量要求；但是上表中打
“X”的部件，符合欧盟RoHS法规要求（属于豁免的部分）。
Restriction on Hazardous Substances
statement (India)
This product complies with the “India E-waste
Rule 2011” and prohibits use of lead, mercury,
hexavalent chromium, polybrominated
biphenyls or polybrominated diphenyl ethers
in concentrations exceeding 0.1 weight % and
0.01 weight % for cadmium, except for the
exemptions set in Schedule 2 of the Rule.
E-Waste Declaration for India
This symbol on the product or on its packaging
indicates that this product must not be
disposed of with your other household waste.
Instead it is your responsibility to dispose of
your waste equipment by handing it over to
a designated collection point for the recycling
of waste electrical and electronic equipment .
The separate collection and recycling of your
waste equipment at the time of disposal will
help to conserve natural resources and ensure
that it is recycled in a manner that protects
human health and the environment. For more
information about where you can drop off your
waste equipment for recycling in India please
visit the below web link.
http://www.india.philips.com/about/sustainability/
recycling/index.page
环保使用期限
此标识指期限(十年),电子信息产品中含有
的有毒有害物质或元素在正常使用的条件
下不会发生外泄或突变,电子信息产品用户
使用该电子信息产品不会对环境造成严重
污染或对其人身、财产造成严重损害的期
限。
《废弃电器电子产品回收处理管理条例》
提示性说明
为了更好地关爱及保护地球，当用户不再
需要此产品或产品寿命终止时，请遵守国
家废弃电器电子产品回收处理相关法律法
规，将其交给当地具有国家认可的回收处
理资质的厂商进行回收处理。
40
9. Regulatory Infomation
Information for U.K. only
WARNING - THIS APPLIANCE MUST BE
EARTHED.
Important:
This apparatus is supplied with an approved
moulded 13A plug. To change a fuse in this type
of plug proceed as follows:
1. Remove fuse cover and fuse.
2. Fit new fuse which should be a BS 1362
5A,A.S.T.A. or BSI approved type.
3. Retit the fuse cover.
Ifthettedplugisnotsuitableforyoursocket
outlets, it should be cut off and an appropriate
3-pinplugttedinitsplace.
If the mains plug contains a fuse, this should
have a value of 5A. If a plug without a fuse is
used, the fuse at the distribution board should
not be greater than 5A.
NOTE: The severed plug must be destroyed
to avoid a possible shock hazard
should it be inserted into a 13A socket
elsewhere.
(A)
(B)
How to connect a plug
The wires in the mains lead are coloured in
accordance with the following code:
BLUE-“NEUTRAL”(“N”)
BROWN-“LIVE”(“L”)
GREEN&YELLOW-“EARTH”(“E”)
1. The GREEN&YELLOW wire must be
connected to the terminal in the plug
which is marked with the letter "E" or by
the Earth symbol or coloured GREEN or
GREEN&YELLOW.
2. The BLUE wire must be connected to the
terminal which is marked with the letter
"N" or coloured BLACK.
3. The BROWN wire must be connected
to the terminal which is marked with the
letter "L" or coloured RED.
Before replacing the plug cover, make certain
that the cord grip is clamped over the sheath of
the lead - not simply over the three wires.
-
41
10. Customer care and warranty
10. Customer care and
warranty
10.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
usedinatpanelmonitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
thedifferenttypesofpixeldefectsanddenes
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green+Blue=Cyan(LightBlue)
Threeadjacentlitsubpixels(onewhitepixel).
42
10. Customer care and warranty
Proximity of Pixel Defects
Because pixel and sub pixels defects of the
same type that are near to one another may be
morenoticeable,Philipsalsospeciestolerances
for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
aTFTMonitorpanelinaPhilipsatpanel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3adjacentlitsubpixels(onewhitepixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant(ISO9241-307: Ergonomic requirement , analysis and
compliancetestmethodsforelectronicvisualdisplays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
InternationalOrganisationforStandardisation(ISO)per:2008-11-13.
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
43
10. Customer care and warranty
10.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country CSP HotlineNumber Price OpeningHours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare +45 3525 8761 Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare +358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am - 6pm
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am - 6pm
Greece Alman +30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica +353 01 601 1161 Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy +39 840 320 041 € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare +352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare +31 0900 0400 063 € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare +47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm
Poland MSI +48 0223491505 Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare +46 08 632 0016 Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica +44 0207 949 0069 Local call tariff Mon to Fri : 8am - 5pm
Contact Information for China:
Country Callcenter Consumercarenumber
China PCCW Limited 4008 800 008
Contact Information for NORTH AMERICA :
Country Callcenter Consumercarenumber
U.S.A. EPI-e-center (877) 835-1838
Canada EPI-e-center (800)479-6696
44
10. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Callcenter CSP Consumercarenumber
Belarus NA IBA +375 17 217 3386
+375 17 217 3389
Bulgaria NA LAN Service +359 2 960 2360
Croatia NA MR Service Ltd +385 (01) 640 1111
Czech Rep. NA Asupport 420 272 188 300
Estonia NA FUJITSU +372 6519900(General)
+372 6519972(workshop)
Georgia NA Esabi +995 322 91 34 71
Hungary NA Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips
only)
Kazakhstan NA Classic Service I.I.c. +7 727 3097515
Latvia NA ServiceNet LV +371 67460399
+371 27260399
Lithuania NA UAB Servicenet +370 37 400160(general)
+370 7400088 (for Philips)
Macedonia NA AMC +389 2 3125097
Moldova NA Comel +37322224035
Romania NA Skin +40 21 2101969
Russia NA CPS +7 (495) 645 6746
Serbia&Montenegro NA Kim Tec d.o.o. +381 11 20 70 684
Slovakia NA Datalan Service +421 2 49207155
Slovenia NA PC H.and +386 1 530 08 24
the republic of Belarus NA ServiceBy + 375 17 284 0203
Turkey NA Tecpro +90 212 444 4 832
Ukraine NA Topaz +38044 525 64 95
Ukraine NA Comel +380 5627444225
Contact Information for LATIN AMERICA region:
Country Callcenter Consumercarenumber
Brazil Vermont 0800-7254101
Argentina 0800 3330 856
45
10. Customer care and warranty
Contact Information for APMEA region:
Country ASP Consumercarenumber Openinghours
Australia AGOS NETWORK PTY LTD 1300 360 386 Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India REDINGTON INDIA LTD Tel: 1 800 425 6396
SMS: PHILIPS to 56677 Mon.~Fri. 9:00am-5:30pm
Indonesia PT. CORMIC SERVISINDO
PERKASA
+62-21-4080-9086 (Customer
Hotline)
+62-8888-01-9086 (Customer
Hotline)
Mon.~Thu. 08:30-12:00;
13:00-17:30
Fri. 08:30-11:30; 13:00-17:30
Korea Alphascan Displays, Inc 1661-5003 Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn Bhd +603 5102 3336 Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan TVONICS Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm
Singapore
Philips Electronics Singapore
Pte Ltd (Philips Consumer Care
Center)
(65) 6882 3966 Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Thailand Axis Computer System Co.,
Ltd. (662) 934-5498 Mon.~Fri. 8:30am~05:30pm
South Africa Computer Repair Technologies 011 262 3586 Mon.~Fri. 8:00am~05:00pm
Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00
Vietnam
FPT Service Informatic
Company Ltd. - Ho Chi Minh
City Branch
+84 8 38248007 Ho Chi Minh
City
+84 5113.562666 Danang City
+84 5113.562666 Can tho
Province
Mon.~Fri. 8:00-12:00, 13:30-
17:30,Sat. 8:00-12:00
Philippines EA Global Supply Chain
Solutions ,Inc. (02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre +97 14 8837911 Sun.~Thu. 09:00 - 18:00
Uzbekistan Soniko Plus Private Enterprise
Ltd +99871 2784650 Mon.~Fri. 09:00 - 18:00
Turkmenistan Technostar Service Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Japan フィリップスモニター
・サポ ートセンター 0120-060-530 Mon.~Fri. 10:00 - 17:00
46
11. Troubleshooting & FAQs
11. Troubleshooting & FAQs
11.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
• The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
• Make sure the monitor cable is properly
connected to your computer. (Also refer to
theQuickStartGuide).
• Check to see if the monitor cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the monitor from mains power
source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
Verticalickerappears
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Horizontalickerappears
• Adjust the image using the “Auto” function
in OSD Main Controls.
47
11. Troubleshooting & FAQs
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
• Always activate a moving screen saver
program when you leave your monitor
unattended.
• Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
11.2 SmartControl Premium FAQs
Q1. I change the monitor on a PC to a
different one and the SmartControl
Premium becomes un-usable, what do
I do?
Ans.: Restart your PC and see if
SmartControl Premium can work.
Otherwise, you will need to remove
and re-install SmartControl Premium to
ensure proper driver is installed.
Q2. The SmartControl Premium functions
worked well before, but it does not
work anymore, what can I do?
Ans.: If the following actions were executed,
the monitor driver may need to be re-
installed.
• Changed video graphic adapter to another
one
• Updated video driver
• Activities on OS, such as service pack or
patch
• Run Windows Update and updated
monitor and/or video driver
• Windows was booted with the monitor
power off or disconnected.
• To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
• If you see “Plug and Play Monitor” shows
under Monitor, then you need to re-install.
Simply remove SmartControl Premium and
re-install it.
48
11. Troubleshooting & FAQs
Q3. After installing SmartControl Premium,
when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.: It might be your graphic card adaptor
driver is not the most updated
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.
Attention
Theft Deterence is Enabled
Q5. I forgot my PIN for Theft Deterrence
Function. How can I do?
Ans.:Philips Service center has a right to
askforlegitimateidenticationand
authorization, in order to establish
ownership of the monitor.
11.3 General FAQs
Q1: When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.: Recommended resolution for this
monitor: 1920 x 1080 @ 60 Hz.
• Unplug all cables, then connect your PC to
the monitor that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 x
1080 pixels.
• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
x 1080 @ 60 Hz.
• Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
• Turn on your monitor and then turn on
your PC.
Q2: What is the recommended refresh
rate for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
Q3: Whatarethe.infand.icmlesonthe
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.: Thesearethedriverlesforyour
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
drivers(.infand.icmles)oradriver
diskwhenyourstinstallyourmonitor.
Follow the instructions to insert the
companion CD-ROM included in this
49
11. Troubleshooting & FAQs
package. Monitor drivers (.inf and .icm
les)willbeinstalledautomatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
• Press "OK" to show the OSD (On Screen
Display)menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature: The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
2. sRGB: This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc).
3. UserDene:Theusercanchoosehis/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolutescale,(degreesKelvin).LowerKevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to any
PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
Q10: Are Philips LCD monitors Plug-and-
Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 8.1/8/7, Mac
OSX
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
LCD panels?
Ans.: Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging", on
50
11. Troubleshooting & FAQs
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your LCD monitor
will display unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your LCD monitor works best at its
native resolution of 1920 x 1080 @
60 Hz. For best display, please use this
resolution.
Q13: How to unlock/lock my hot key?
Ans.: Please press for 10 seconds
to unlock/lock the hot key, by doing so,
your monitor pops out “Attention” to
show the unlock/lock status as shown
below illustrators.
Attention
Monitor control unlocked
Attention
Monitor control locked
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Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specicationsaresubjecttochangewithoutnotice.
Version: M6241PBE1L