Table of Contents
Philips 243S5LJMB/23 User Manual
Displayed below is the user manual for 243S5LJMB/23 by Philips which is a product in the Computer Monitors category. This manual has pages.
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Table of Contents
1. Important ....................................... 1
1.1 Safety precautions and
maintenance .................................. 1
1.2 Notational Descriptions ............. 3
1.3 Disposal of product and packing
material ........................................... 3
2. Setting up the monitor ............... 5
2.1 Installation ..................................... 5
2.2 Operating the monitor .................7
2.3 Remove Base Stand and Base 10
3. Image Optimization ................... 12
3.1 SmartContrast .............................. 12
4. Technical Specications ........... 13
4.1 Resolution & Preset Modes ..... 17
5. Power Management ..................18
6. Customer care and warrant .....19
6.1 Philips’ Flat Panel Monitors
Pixel Defect Policy ...................... 19
6.2 Customer Care & Warranty ......22
7. Troubleshooting & FAQs .......... 23
7.1 Troubleshooting ......................... 23
7.2 General FAQs ..............................24
1
1. Important
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user
manual before you use your monitor.
It contains important information and
notes regarding operating your monitor.
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions
when connecting and using your
computer monitor.
Operation
• Please Keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• Do not block the ventilation holes
on the cabinet.
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
• If turning o the monitor by detach-
ing the power cable or DC power
cord, wait for 6 seconds before
attaching the power cable or DC
power cord for normal operation.
• Please use approved power cord
provided by Philips all the time. If
your power cord is missing, please
contact with your local service cen-
ter. (Please refer to Service contact
information listed in Important
information manual.)
• Do not subject the monitor to se-
vere vibration or high impact condi-
tions during operation.
• To avoid potential damage, for
example the panel peeling from the
bezel, ensure that the monitor does
not tilt downward by more than -5
degrees. If the -5 degree downward
tilt angle maximum is exceeded, the
monitor damage will not be covered
under warranty.
• Do not knock or drop the monitor
during operation or transportation.
Maintenance
• To protect your monitor from pos-
sible damage, do not put excessive
pressure on the LCD panel. When
moving your monitor, grasp the
frame to lift; do not lift the monitor
by placing your hand or ngers on
the LCD panel.
• Unplug the monitor if you are not
going to use it for an extensive pe-
riod of time.
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is o.
However, never use organic solvent,
2
1. Important
such as, alcohol, or ammonia-based
liquids to clean your monitor.
• To avoid the risk of shock or perma-
nent damage to the set, do not ex-
pose the monitor to dust, rain, water,
or excessive moisture environment.
• If your monitor gets wet, wipe it with
dry cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power
o immediately and disconnect the
power cord. Then, remove the for-
eign substance or water, and send it
to the maintenance center.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
• In order to maintain the best per-
formance of your monitor and use
it for a longer lifetime, please use
the monitor in a location that falls
within the following temperature
and humidity ranges.
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/
Ghost image
• Always activate a moving screen
saver program when you leave your
monitor unattended. Always acti-
vate a periodic screen refresh ap-
plication if your monitor will display
unchanging static content. Unin-
terrupted display of still or static
images over an extended period
may cause “burn in”, also known as
“after-imaging” or “ghost imaging”,
on your screen.
"Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenom-
enon in LCD panel technology.
In most cases, the “burned in” or
“after-imaging” or “ghost imag-
ing” will disappear gradually over a
period of time after the power has
been switched o.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe” burn-in” or “after-
image” or “ghost image” symptoms will
not disappear and cannot be repaired.
The damage mentioned above is not
covered under your warranty.
Service
• The casing cover should be opened
only by qualied service personnel.
• If there is any need for any docu-
ment for repair or integration,
please contact with your local ser-
vice center. (Please refer to Service
contact information listed in Impor-
tant information manual.)
• For transportation information,
please refer to "Technical Specica-
tions".
• Do not leave your monitor in a car/
trunk under direct sun light.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
3
1. Important
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.
1.3 Disposal of product and
packing material
Waste Electrical and Electronic
Equipment-WEEE
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
4
1. Important
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take-
back initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your display is manufactured with high
quality materials and components
which can be recycled and reused.
To learn more about our recycling
program please visit
http://www.philips.com/a-w/about/
sustainability.html
5
2. Setting up the monitor
Install base stand
243S5LDAB
1. Place the monitor face down
on soft and smooth surface
taking care to avoid scratching
or damaging the screen.
2. Attach the base column with the
monitor until it clicks into position.
3. Hold the monitor base stand with
both hands and firmly insert the
base stand into the base column.
2. Setting up the monitor
2.1 Installation
Package contents
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warrantor in relation to this product. Philips and the
Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. used under license.
Contents:
Monitor drivers
User’s Manual
User’s Manual
www.philips.com/welcome
使用产品前请阅读使用说明
保留备用
Monitor
* DP
* DVI
* HDMI
Power
* Audio
* VGA
(243S5LJMB/243S5LHMB)
(243S5LJMB/243S5LHMB)
(243S5LDAB)
(243S5LDAB)
243S5 243S5
* Different according to region.
6
2. Setting up the monitor
243S5LJMB/243S5LHMB
1. Place the monitor face down on soft
and smooth surface taking care to
avoid scratching or damaging the
screen.
2. Hold the stand with both hands.
(1) Gently attach the stand to the
VESA mount area.
(2) Use a screwdriver to tighten the
assembly screws, and secure the
stand to the monitor tightly.
(3) Gently attach the base to the
stand.
(4) Use your fingers to tighten the
screw located at the bottom of
the base, and secure the base to
the stand tightly.
1
2
3
4
4
Connecting to your PC
243S5LDAB
3 4 52
6
7
1
1 AC power input
2 HDMI input
3 DVI-D input
4 VGA input
5 Audio input
6 Earphone output
7 Kensington anti-theft lock
243S5LJMB
4
356
2
9
7 8
10
1
1 AC power input
2 USB upstream
3 USB downstream
4 DP input
5 DVI-D input
6 HDMI input
7 VGA input
8 Audio input
9 Earphone output
10 Kensington anti-theft lock
7
2. Setting up the monitor
243S5LHMB
3 4
2
5
6
1
1 AC power input
2 HDMI input
3 VGA input
4 Audio input
5 Earphone output
6 Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back
of the monitor firmly.
2. Turn off your computer and unplug
its power cable.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
2.2 Operating the monitor
Front view product description
243S5LDAB
243S5LJMB/243S5LHMB
5
62
3
47
Switch monitor’s power ON
and OFF.
Access the OSD menu
.
Confirm the OSD
adjustment.
Return to previous OSD
level.
Change the signal input
source.
Adjust the OSD menu.
Adjust the speaker volume
.
Automatically adjust the
monitor.
8
2. Setting up the monitor
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:
243S5LDAB
243S5LJMB
243S5LHMB
Basic and simple instruction on the
control keys
In the OSD shown above, you can press
buttons at the front bezel of the
monitor to move the cursor, and press
OK button to confirm the choice or
change.
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.
Main menu Sub menu
Picture Wide screen, 4:3
0~100
Picture Format
Brightness
Contrast
Sharpness
OSD Setting 0~100
0~100
Off, 1, 2, 3, 4
5, 10, 20, 30, 60
Horizontal
Vertical
Transparency
OSD Time Out
Setup
0~100
On, Off
Yes, No
0~100
0~100
0~100
H. Position
Auto
V. Position
Phase
Clock
Resolution
Notification
Reset
Information
Language
Color (Native,5000K,6500K,7500K,
8200K,9300K,11500K)
Red: 0~100
Green: 0~100
Blue: 0~100
Color Temperature
sRGB
User Define
VGA
DVI(243S5LDAB/243S5LJMB)
HDMI 1.4
DisplayPort(243S5LJMB)
Input
SmartContrast
Volume
Stand-Alone
Mute
Audio Source Audio In, HDMI,
DisplayPort(243S5LJMB)
Audio
0~100
0~100
0~100
SmartResponse Off, Fast , Faster, Fastest
On, Off
Pixel Orbiting On, Off
Over Scan On, Off
On, Off
On, Off
English, Deutsch, Español, Ελληνική, Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski , Русский, Svenska, Suomi, Türkçe, Čeština,
Українська, 简体中文, 繁體中文,日本語,한국어
Gamma 1.8, 2.0, 2.2, 2.4, 2.6
9
2. Setting up the monitor
Resolution notification
This monitor is designed for optimal
performance at its native resolution,
1920 × 1080 @ 60 Hz. When the monitor
is powered on at a different resolution,
an alert is displayed on screen: Use 1920
× 1080 @ 60 Hz for best results.
Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.
Physical Function
243S5LDAB
Tilt
20°
-5°
243S5LJMB/243S5LHMB
Tilt
20°
-5°
Swivel
° °
-175 +175
Height adjustment
130mm
Pivot
3
90°
0°
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
10
2. Setting up the monitor
2.3 Remove Base Stand and Base
Remove the Base Stand
Before you start disassembling the
monitor base, please follow the
instructions below to avoid any possible
damage or injury.
243S5LDAB
1. Place the monitor face down on a
smooth surface, taking care to avoid
scratching or damaging the screen.
2. Press the locking clips to detach
the base stand away from the base
column.
1
3. Press the release button to detach
the base column.
2
243S5LJMB/243S5LHMB
1. Extend the monitor base to its
maximum height.
2. Place the monitor face down on a
smooth surface, taking care to avoid
scratching or damaging the screen.
3. Loosen the assembly screws, then
detach the neck from the monitor.
1
2
Note
This monitor accepts a 100mm × 100mm
mounting interface.
100mm
100mm
11
2. Setting up the monitor
-5°
0° 90°
* Display design may differ from those
illustrated.
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
12
3. Image Optimization
3. Image Optimization
3.1 SmartContrast
What is it?
A unique technology that dynamically
analyzes displayed content and
automatically optimizes an LCD
monitor's contrast ratio for maximum
visual clarity and viewing enjoyment,
stepping up backlighting for clearer,
crisper and brighter images or dimming
backlighting for clear display of images
on dark backgrounds.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a
great entertainment experience when
viewing videos or playing games.
13
4. Technical Specications
4. Technical Specifications
Picture/Display
Monitor Panel Type TN-LCD
Backlight W-LED system
Panel Size 23.6" W (59.9 cm)
Aspect Ratio 16:9
Pixel Pitch 0.272 × 0.272 mm
SmartContrast 10,000,000:1
Response Time (typ.) 5ms
SmartResponse Time
(typ.) 1ms
Optimum Resolution 1920 × 1080 @ 60Hz
Viewing Angle 170° (H)/160° (V) @ C/R > 10
Display Colors 16.7M
Vertical Refresh Rate 56Hz - 76Hz
Horizontal Frequency 30kHz - 83kHz
sRGB YES
Connectivity
Signal Input
243S5LDAB: VGA (Analog), DVI (Digital), HDMI1.4 × 1
243S5LJMB: VGA (Analog), DVI (Digital), HDMI1.4 × 1,
DP 1.2 × 1
243S5LHMB: VGA (Analog), HDMI1.4 × 1
Input Signal Separate Sync, Sync on Green
Audio in/out PC audio-in,headphone out
Convenience
Built-in speakers 2W × 2
User Convenience
OSD Languages
English, French, German, Spanish, Italian, Russian,
Simplified Chinese, Portuguese, Turkish, Dutch, Swedish,
Finnish, Polish, Czech, Korean, Japanese, Hungarian,
Ukraine, Brazil Portuguese, Greek, Traditional Chinese
Other Convenience Kensington Lock, VESA mount (100 × 100 mm)
Plug & Play Compatibility DDC/CI, sRGB, Windows 7/8/8.1/10, Mac OSX
Stand
Tilt -5°/+20°
Swivel -175°/+175° (243S5LJMB/243S5LHMB)
Height adjustment 130mm (243S5LJMB/243S5LHMB)
Pivot 90° (243S5LJMB/243S5LHMB)
Power (243S5LDAB）
Consumption AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC ,
50Hz
14
4. Technical Specications
Normal Operation 20.1 W(typ.) 20.2 W(typ.) 20.3 W(typ.)
Sleep (Standby mode) <0.5 W(typ.) <0.5 W(typ.) <0.5 W(typ.)
Off mode <0.3 W(typ.) <0.3 W(typ.) <0.3 W(typ.)
Heat Dissipation* AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC ,
50Hz
Normal Operation 68.60 BTU/
hr(typ.)
68.94 BTU/
hr(typ.) 69.28 W(typ.)
Sleep (Standby mode) <1.706 BTU/
hr(typ.)
<1.706 BTU/
hr(typ.)
<1.706 BTU/
hr(typ.)
Off mode <1.024 BTU/
hr(typ.)
<1.024 BTU/
hr(typ.)
<1.024 BTU/
hr(typ.)
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240VAC, 50-60Hz
Power (243S5LJMB）
Consumption AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC ,
50Hz
Normal Operation 20.9 W(typ.) 21.0 W(typ.) 21.1 W(typ.)
Sleep (Standby mode) <0.5 W(typ.) <0.5 W(typ.) <0.5 W(typ.)
Off mode <0.3 W(typ.) <0.3 W(typ.) <0.3 W(typ.)
Heat Dissipation* AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC ,
50Hz
Normal Operation 71.33 BTU/
hr(typ.)
71.67 BTU/
hr(typ.) 72.01 W(typ.)
Sleep (Standby mode) <1.706 BTU/
hr(typ.)
<1.706 BTU/
hr(typ.)
<1.706 BTU/
hr(typ.)
Off mode <1.024 BTU/
hr(typ.)
<1.024 BTU/
hr(typ.)
<1.024 BTU/
hr(typ.)
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240VAC, 50-60Hz
Power (243S5LHMB）
Consumption AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC ,
50Hz
Normal Operation 20.4 W(typ.) 20.5 W(typ.) 20.6 W(typ.)
Sleep (Standby mode) <0.5 W(typ.) <0.5 W(typ.) <0.5 W(typ.)
Off mode <0.3 W(typ.) <0.3 W(typ.) <0.3 W(typ.)
Heat Dissipation* AC Input Voltage
at 100VAC , 50Hz
AC Input Voltage
at 115VAC , 60Hz
AC Input Voltage
at 230VAC ,
50Hz
Normal Operation 69.62 BTU/
hr(typ.)
69.97 BTU/
hr(typ.) 70.31 W(typ.)
15
4. Technical Specications
Sleep (Standby mode) <1.706 BTU/
hr(typ.)
<1.706 BTU/
hr(typ.)
<1.706 BTU/
hr(typ.)
Off mode <1.024 BTU/
hr(typ.)
<1.024 BTU/
hr(typ.)
<1.024 BTU/
hr(typ.)
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240VAC, 50-60Hz
Dimension
Product with stand
(W×H×D)
560 × 424 × 219 mm (243S5LDAB)
560 × 520 × 232 mm (243S5LJMB/243S5LHMB)
Product without stand
(W×H×D) 560 × 348 × 53 mm
Product with packaging
(W×H×D)
608 × 419 × 121 mm (243S5LDAB)
620 × 520 × 191 mm (243S5LJMB/243S5LHMB)
Weight
Product with stand
3.58 kg (243S5LDAB)
5.30 kg (243S5LJMB)
5.12 kg (243S5LHMB)
Product without stand
3.18 kg (243S5LDAB)
3.35 kg (243S5LJMB)
3.17 kg (243S5LHMB)
Product with packaging
5.03 kg (243S5LDAB)
8.10 kg (243S5LJMB)
7.68 kg (243S5LHMB)
Operating Condition
Temperature range
(operation) 0°C to 40 °C
Relative humidity
(operation) 20% to 80%
Atmospheric pressure
(operation) 700 to 1060hPa
Temperature range (Non-
operation) -20°C to 60°C
Relative humidity (Non-
operation) 10% to 90%
Atmospheric pressure
(Non-operation) 500 to 1060hPa
Environmental
ROHS YES
EPEAT YES (Refer to note 1 for more details)
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Energy Star YES
16
4. Technical Specications
Cabinet
Color Black
Finish Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit
www.epeat.net for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
3. Smart response time is the optimum value from either GtG or GtG (BW) tests.
17
4. Technical Specications
4.1 Resolution & Preset Modes
Maximum Resolution
1920 × 1080 @ 60 Hz (analog input)
1920 × 1080 @ 60 Hz (digital input)
Recommended Resolution
1920 × 1080 @ 60 Hz (digital input)
H. freq
(kHz)
Resolution V. freq (Hz)
31.47 720 × 400 70.09
31.47 640 × 480 59.94
35.00 640 × 480 66.67
37.86 640 × 480 72.81
37.50 640 × 480 75.00
37.88 800 × 600 60.32
46.88 800 × 600 75.00
48.36 1024 × 768 60.00
60.02 1024 × 768 75.03
44.77 1280 × 720 59.86
63.98 1280 × 1024 60.02
79.98 1280 × 1024 75.03
55.94 1440 × 900 59.89
70.64 1440 × 900 74.98
65.29 1680 × 1050 59.95
67.50 1920 × 1080 60.00
Note
Please notice that your display works
best at native resolution of 1920 × 1080
@ 60Hz. For best display quality,please
follow this resolution recommendation.
18
5. Power Management
5. Power Management
If you have VESA DPM compliance
display card or software installed in
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
243S5LDAB
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED
Color
Active ON Yes Yes 20.2 W (typ.)
31 W (max.) White
Sleep
(Standby
mode)
OFF No No 0.5 W (typ.) White
(blink)
Off mode OFF - - 0.3 W (typ.) OFF
243S5LJMB
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED
Color
Active ON Yes Ye s 21 W (typ.)
45 W (max.) White
Sleep
(Standby
mode)
OFF No No 0.5 W (typ.) White
(blink)
Off mode OFF - - 0.3 W (typ.) OFF
243S5LHMB
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED
Color
Active ON Yes Yes 20.5 W (typ.)
31 W (max.) White
Sleep
(Standby
mode)
OFF No No 0.5 W (typ.) White
(blink)
Off mode OFF - - 0.3 W (typ.) OFF
The following setup is used to measure
power consumption on this monitor.
• Native resolution: 1920 × 1080
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
19
6. Customer care and warranty
6. Customer care and
warrant
6.1 Philips’ Flat Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Monitor panels used
in flat panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any monitor with an
unacceptable number of defects will
be repaired or replaced under warranty.
This notice explains the different types
of pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
20
6. Customer care and warranty
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be more
than 50 percent brighter than neighboring
dots while a green bright dot is 30
percent brighter than neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub
pixels that are always dark or 'off'. That is,
a dark dot is a sub-pixel that stands out
on the screen when the monitor displays
a light pattern. These are the types of
black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Monitor
panel in a Philips flat panel monitor
must have pixel or sub pixel defects
exceeding the tolerances listed in the
following tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
21
6. Customer care and warranty
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect.
2. This monitor is ISO9241-307 compliant.(ISO9241-307: Ergonomic requirement ,
analysis and compliance test methods for electronic visual displays).
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is
withdrawn by the International Organisation for Standardisation (ISO) per: 2008-11-
13.
22
6. Customer care and warranty
6.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair and return service, however the user will be responsible
for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up to
the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
• Local Standard
Warranty Period
• Extended Warranty
Period
• Total Warranty Period
• Depend on
different
Regions
• + 1 Year • Local Standard warranty period
+1
• + 2 Years • Local Standard warranty period
+2
• + 3 Years • Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to Important Information manual for regional service hotline, which is
available on the Philips website support page.
23
7. Troubleshooting & FAQs
7. Troubleshooting &
FAQs
7.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
• First, ensure that the power button
on the front of the monitor is in the
OFF position, then press it to the
ON position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the monitor cable has
no bent pins on the connect side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
Attention
Check cable connection
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the monitor cable
has bent pins.
• Make sure the computer is turned
on.
AUTO button doesn't function
• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer
service representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using
the “Auto” function in OSD Main
Controls.
• Adjust the image position using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA
mode.
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Vertical flicker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
24
7. Troubleshooting & FAQs
Main Controls. It is valid only in VGA
mode.
Horizontal flicker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
• Severe” burn-in” or “after-image”
or “ghost image” symptoms will not
disappear and cannot be repaired.
The damage mentioned above is
not covered under your warranty.
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
The "power on" light is too strong and
is disturbing
• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Service contact information listed in
Important information manual and
contact Philips customer service
representative.
7.2 General FAQs
Q1: When I install my monitor what
should I do if the screen shows
'Cannot display this video mode'?
Ans.: Recommended resolution for this
monitor: 1920 x 1080 @ 60 Hz.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 1920 × 1080 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.
25
7. Troubleshooting & FAQs
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 1920 × 1080 @ 60 Hz.
• Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What is the recommended refresh
rate for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set
it up to 75 Hz to see if that removes
the disturbance.
Q3: What are the .inf and .icm files on
the user manual? How do I install
the drivers (.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask you
for monitor drivers (.inf and .icm
files) or a driver disk when you first
install your monitor.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and monitor together determine
the available resolutions. You can
select the desired resolution under
Windows® Control Panel with the
"Display properties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then
select 'Reset' to recall all of the
original factory settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect
your warranty conditions.
Q7: How should I clean the LCD
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q8: Can I change the color setting of
my monitor?
Ans.: Yes, you can change your color
setting through OSD control as the
following procedures,
• Press "OK" to show the OSD (On
Screen Display) menu
• Press "Down Arrow" to select the
option "Color" then press "OK" to
enter color setting, there are three
settings as below.
1. Color Temperature; The six
settings are 5000K, 6500K,
7500K, 8200K, 9300K and
11500K. With settings in the
5000K range the panel appears
"warm, with a red-white
color tone", while a 11500K
temperature yields "cool,
bluewhite toning".
2. sRGB; this is a standard setting
for ensuring correct exchange of
colors between different device
(e.g. digital cameras, monitors,
printers, scanners, etc)
3. User Define; the user can choose
his/her preference color setting
by adjusting red, green blue color.
26
7. Troubleshooting & FAQs
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to
any PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are
fully compatible with standard
PCs, Macs and workstations. You
may need a cable adapter to
connect the monitor to your Mac
system. Please contact your Philips
sales representative for more
information.
Q10: Are Philips LCD monitors Plug-
and- Play?
Ans.: Yes, the monitors are Plug-and-
Play compatible with Windows 10
Mac OSX.
Q11: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in LCD panels?
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
"burned in" or "atter-imaging"
or "ghost imaging" will disappear
gradually over a period of time
after the power has been switched
off.
Always activate a moving screen
saver program when you leave your
monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your LCD monitor works best at its
native resolution of 1920 × 1080 @
60 Hz. For best display, please use
this resolution.
© 2018 Koninklijke Philips N.V. All rights reserved.
This product was manufactured and brought to the market
by or on behalf of Top Victory Investments Ltd. or one of
its aliates. Top Victory Investments Ltd. is the warrantor
in relation to this product. Philips and the Philips Shield
Emblem are registered trademarks of Koninklijke Philips
N.V. used under license.
Specications are subject to change without notice.
Version: M5243SJE1T