Philips 244E5QHSD/00 User Manual
Displayed below is the user manual for 244E5QHSD/00 by Philips which is a product in the Computer Monitors category. This manual has pages.
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www.philips.com/welcome
244E5
EN User manual 1
Customer care and warranty 28
Troubleshooting & FAQs 34
Table of Contents
1. Important ................................................1
1.1 Safety precautions and maintenance ...1
1.2 Notational Descriptions .............................2
1.3 Disposal of product and packing
material ................................................................3
2. Setting up the monitor .........................4
2.1 Installation ...........................................................4
2.2 Operating the monitor ...............................6
2.3 MHL (Mobile High-Definition Link)
introduction .......................................................9
3. Image Optimization .............................10
3.1 SmartImage Lite ...........................................10
3.2 SmartContrast ..............................................11
3.3 Philips SmartControl Lite .......................11
4. Technical Specifications ......................17
4.1 Resolution & Preset Modes...................20
5. Power Management ............................21
6. Regulatory Information ......................22
7. Customer care and warranty ...........28
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy ..................................................28
7.2 Customer Care & Warranty .................30
8. Troubleshooting & FAQs ...................34
8.1 Troubleshooting ...........................................34
8.2 SmartControl Lite FAQs .........................35
8.3 General FAQs ...............................................36
8.4 MHL FAQs ......................................................38
1
1
. Importan
t
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and mainte-
nance
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer monitor.
Operation
Please Keep the monitor out of direct
sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
Do not block the ventilation holes on the
cabinet.
When positioning the monitor, make sure
the power plug and outlet are easily ac-
cessible.
If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
Do not subject the monitor to severe
vibration or high impact conditions during
operation.
Do not knock or drop the monitor during
operation or transportation.
Maintenance
To protect your monitor from possible
damage, do not put excessive pressure on
the LCD panel. When moving your moni-
tor, grasp the frame to lift; do not lift the
monitor by placing your hand or fingers on
the LCD panel.
Unplug the monitor if you are not going to
use it for an extensive period of time.
Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
If your monitor gets wet, wipe it with dry
cloth as soon as possible.
If foreign substance or water gets in your
monitor, please turn the power off immedi-
ately and disconnect the power cord. Then,
remove the foreign substance or water, and
send it to the maintenance center.
Do not store or use the monitor in loca-
tions exposed to heat, direct sunlight or
extreme cold.
In order to maintain the best performance
of your monitor and use it for a longer life-
time, please use the monitor in a location
that falls within the following temperature
and humidity ranges.
2
1
. Importan
t
Temperature: 0-40°C 32-95°F
Humidity: 20-80% RH
IMPORTANT: Always activate a moving
screen saver program when you leave
your monitor unattended. Always activate
a periodic screen refresh application
if your monitor will display unchanging
static content. Uninterrupted display of
still or static images over an extended
period may cause “burn in”, also known as
“after-imaging” or “ghost imaging”, on your
screen.
"Burn-in", "after-imaging", or "ghost imag-
ing" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
The casing cover should be opened only
by qualified service personnel.
If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
For transportation information, please
refer to "Technical Specifications".
Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
3
1
. Importan
t
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its
packaging illustrates that, under European
Directive 2002/96/EC governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
http://www.philips.com/sites/philipsglobal/
about/sustainability/ourenvironment/
productrecyclingservices.page
4
2. Setting up the monito
r
2. Setting up the monitor
2.1 Installation
Package contents
244E5
VGA (optional)
MHL (optional)
HDMI (optional)
AC/DC Adapt e r
Audio cable (optional)
DVI (optional)
Cable management
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Monitor Driver
SmartControl Software
User’s Manual
使用 前请阅读使用说明
保留备用
Note
Use only the AC/DC adapter model: Philips
ADPC1945(244E5QSD/QSW/QHSD),
ADPC1965(244E5QHAD/QHAW)
Install base stand
1. Place the monitor face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.
2. Hold the base stand with both hands and
firmly insert the base stand into the base
column.
(1) Gently attach the base to the base
column until the latch locks the base.
(2) Use your fingers to tighten the screw
located at the bottom of the base, and
secure the base to the column tightly.
2
1
5
2. Setting up the monito
r
Connecting to your PC
244E5QSD,244E5QSW:
1
2
1
2
3
4
3
AC/DC power input
VGA input
DVI-D input
Kensington anti-theft lock
244E5QHAD,244E5QHAW:
MHL
1
23
7
6
4
1
2
3
5
4
AC/DC power input
VGA input
HDMI input
HDMI or MHL input
Earphone output
Audio input
Kensington anti-theft lock
244E5QHSD:
MHL
1
23
6
5
4
1
2
3
4
AC/DC power input
VGA input
HDMI input
HDMI or MHL input
HDMI audio output
Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back of
the monitor firmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer and
your monitor into a nearby outlet.
5. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
6
2. Setting up the monito
r
2.2 Operating the monitor
Front view product description
244E5QSD,244E5QSW,244E5QHSD:
5
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34
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Switch monitor’s power ON and
OFF.
Access the OSD menu
.
Confirm the OSD adjustment.
Return to previous OSD level.
Change display format.
Adjust the OSD menu.
Change the signal input source.
SmartImage Lite. There are three
modes to be selected: Standard,
Internet and Game.
244E5QHAD,244E5QHAW:
5
62
347
Switch monitor’s power ON and
OFF.
Access the OSD menu
.
Confirm the OSD adjustment.
Return to previous OSD level.
Adjust the speaker volume.
Adjust the OSD menu.
Change the signal input source.
SmartImage Lite. There are three
modes to be selected: Standard,
Internet and Game.
7
2. Setting up the monito
r
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all Philips
LCD monitors. It allows an end user to adjust
screen performance or select functions of the
monitors directly through an on-screen instruction
window. A user friendly on screen display interface
is shown as below:
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Basic and simple instruction on the control keys
In the OSD shown above, you can press
buttons at the front bezel of the monitor to move
the cursor, and press OK button to confirm the
choice or change.
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
Audio
Input
Picture Format
Brightness
Contrast
Horizontal
Vertical
Transparency
OSD Time Out
H.Position
Auto
V.Position
Phase
Clock
Resolution Notification
Reset
Information
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Italiano, Maryar，Nederlands, Português,
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Color Temperature
sRGB
User Define
Mute
Audio Source AudioIn/HDMI
(available for selective models)
VGA
DVI (available for selective models)
HDMI (available for selective models)
MHL-HDMI (available for selective models)
SmartResponse
(available for selective models)
SmartContrast
Gamma
(available for selective models)
Over Scan
(available for selective models)
Pixel Orbiting
(available for selective models)
Volume
(available for selective models)
Wide Screen, 4:3
0~100
0~100
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
0~100
On, Off
Yes, No
0~100
0~100
0~100
6500K, 9300K
Red: 0~100
0~100
Green: 0~100
Blue: 0~100
On, Off
Off, Fast, Faster, Fastest
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
On, Off
On, Off
8
2. Setting up the monito
r
Resolution notification
This monitor is designed for optimal
performance at its native resolution,
1920×1080@60Hz. When the monitor is
powered on at a different resolution, an alert is
displayed on screen: Use 1920×1080@60Hz for
best results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
Tilt
9
2. Setting up the monito
r
2.3 MHL (Mobile High-Definition
Link) introduction
What is it?
Mobile High Definition Link (MHL) is a mobile
audio/video interface for directly connecting
mobile phones and other portable devices to
high-definition displays.
An optional MHL cable allows you to simply
connect your MHL capable mobile device to
this large Philips MHL display, and watch your
HD videos come to life with full digital sound.
Now not only you can enjoy your mobile
games, photos, movies, or other apps on its
big screen, you can simultaneously charge your
mobile device so you never run out of power
half way.
How do I use the MHL function?
To use the MHL function, you need an MHL-
Certified mobile device. To find a list of MHL-
certified devices, visit the official MHL website
(http://www.mhlconsortium.org)
You also need a optional MHL certified special
cable in order to use this function.
How does it work? (how do I connect?)
Connect the Optional MHL cable to the mini
USB port on the mobile device side, and the
[MHL-HDMI] marked port on the monitor side.
You are now ready to view the images on your
big screen display and operate all function on
you the mobile device such as internet surfing,
game playing, photo browsing…etc. if your
monitor has speaker function, then you will be
able to hear accompanying sound too. When
the MHL cable is disconnected or the mobile
device is turned off, the MHL function will be
automatically disabled.
Note
The port marked [MHL-HDMI] is the
only port on the monitor that supports
the MHL function when the MHL cable is
used. Note that the MHL certified cable is
different than a standard HDMI cable.
A mobile device with MHL certification
must be purchased separately
You may have to manually switch the
monitor to MHL-HDMI mode in order
to activate the monitor, if you have other
devices already working and connected to
available inputs
Standby/Off energy saving of ErP is not ap-
plicable for the MHL charging functionality
This Philips display is MHL certified.
However, in case your MHL device does
not connect or work correctly, check with
your MHL device FAQ or vendor directly
for direction. The policy of your device
manufacturer may require you to purchase
their brand specific MHL cable or adapter
in order to work.
MHL-HDMI
MHL
10
3
. Image Optimization
3. The SmartImage Lite on screen display
will remain on screen for 5 seconds or
you can also press OK button to make
confirmation.
4. When SmartImage Lite is enabled, the
sRGB scheme is disabled automatically. To
use sRGB you need to disable SmartImage
Lite with the button at the front bezel
of your monitor.
Except using key to scroll down, you can
also press buttons to choose and press
OK button to confirm selection and close the
SmartImage Lite OSD.
There are three modes to be selected: Standard,
Internet, Game.
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v Standard: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you're working with spreadsheets, PDF files,
scanned articles or other general office
applications.
v Internet: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
v Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
3. Image Optimization
3.1 SmartImage Lite
What is it?
SmartImage Lite provides presets that
optimize display for different types of content,
dynamically adjusting brightness, contrast, color
and sharpness in real time. Whether you're
working with text applications, displaying images
or watching a video, Philips SmartImage Lite
delivers great optimized monitor performance.
Why do I need it?
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage Lite software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
How does it work?
SmartImage Lite is an exclusive, leading edge
Philips technology that analyzes the content
displayed on your screen. Based on a scenario
you select, SmartImage Lite dynamically
enhances the contrast, color saturation and
sharpness of images to enhance the contents
being displayed - all in real time with the press
of a single button.
How to enable SmartImage Lite?
1. Press to launch the SmartImage Lite on
screen display;
2. Keep pressing to toggle between
Standard, Internet, Game.
11
3
. Image Optimization
Installation
v Follow the instruction and complete the
installation.
v You can launch after installation is
completed.
v If you want to launch later, you can either
click the shortcut on desktop or toolbar.
First launch -Wizard
v The first time after installation of
SmartControl Lite, it will automatically go
to Wizard for first time launch.
v The wizard will guide you through
adjustment your monitor performance step
by step.
v You can go to Plug-in menu to launch
wizard later on as well.
v You can adjust more options without
wizard by Standard pane.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a LCD monitor's contrast ratio for maximum
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
3.3 Philips SmartControl Lite
The new SmartControl Lite software by Phillips
allows you to control your monitor via an easy
to use on-screen graphic interface. Complicated
adjustments are a thing of the past as this user
friendly software guides you through fine-
tuning resolution, Color calibration, Clock/Phase
adjustments, RGB White point adjustment, etc.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
12
3
. Image Optimization
Start with Standard pane:
Adjust menu:
v Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution.
v You can follow the instruction and do the
adjustment.
v Cancel prompts user if you want to cancel
installation.
13
3
. Image Optimization
Color menu:
v Color Menu allow you to adjust RGB,
Black Level, White Point, Color Calibration,
and SmartImage Lite (Please refer to
SmartImage Lite section).
v You can follow the instruction and do the
adjustment.
v Refer to below table for sub-menu item
base on your input.
v Example for Color Calibration:
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. Quick View loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
14
3
. Image Optimization
First color Calibration Screen:
v Previous button is disabled until the second
color screen.
v Next goes to the succeeding target
(6-targets).
v Final next goes File>Presets pane.
v Cancel closes the UI and returns to the
plug in page.
SmartImage Lite
Allows user to change setting for better display
setting based on content.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
Options>Preferences - Will only be active
when selecting Preferences from the drop-
down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
v Displays current preference settings.
v A checked box enables the feature. The
check box is a toggle.
v Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Lite selections
for Select Preset and Tune Display in the
desktop right-click context menu. Disabled
removes SmartControl Lite from the right
click context menu.
v Enable Task Tray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Lite. A
right click on the task tray icon displays the
menu options for Help, Technical Support,
Check for Update, About, and Exit. When
Enable task tray menu is disabled, the task
tray icon will only display EXIT.
v Run at Startup is checked (On) by default.
When disabled, SmartControl Lite will not
launch at start or be in the task tray. The
only way to launch SmartControl Lite is
either from the desktop short cut or from
the program file. Any preset set to run
at startup will not load when this box is
unchecked (Disabled).
v Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.
15
3
. Image Optimization
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available. All other SmartControl Lite tabs are
not available.
v Display the Source instruction pane and
current input source setting.
v On single input displays, this pane will not
be visible.
Options>Audio - Will only be active when
selecting Audio from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
Help>Version - Will only be active when
selecting Version from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
16
3
. Image Optimization
Context Sensitive menu
The Context Sensitive menu is Enabled by
default. If Enable Context Menu has been
checked in the Options>Preferences pane, then
the menu will be visible.
The Context Menu has four entries:
v SmartControl Lite - When selected the
About Screen is displayed.
v Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop down menu.
v Tune Display - Opens the SmartControl
Lite control panel.
v SmartImage Lite - Check current settings,
Standard, Internet, Game.
Task Tray Menu Enabled
The task tray menu can be displayed by right-
clicking on the SmartControl Lite icon from the
task tray. Left Click will launch the application.
The task tray has five entries:
v Help - Access to User Manual file: Open
User Manual file using the default browser
window.
v Technical Support - displays the tech
support page.
v Check for Update - takes the user to PDI
Landing and checks the user’s version
against the most current available.
v About - Displays detailed reference
information: product version, release
information, and product name.
v Exit - Close SmartControl Lite.
To run SmartControl Lite again either select
SmartControl Lite from Program menu, double-
click the desktop PC icon or restart the system.
Task Tray Menu Disabled
When the Task Tray is disabled in the preference
folder, only the EXIT selection is available.
To completely remove SmartControl Lite
from the task tray, disable Run at Startup in
Options>Preferences.
Note
All the illustrations in this section are for
reference only. SmartControl software version
might be changed without notification. Please
always check official Portrait website
www.portrait.com/dtune/phl/enu/index
to download the latest version of SmartControl
software.
17
7HFKQLFDO6SHFLÀFDWLRQ
V
4. Technical Specifications
Picture/Display
Monitor Panel Type AH-IPS LCD
Backlight LED
Panel Size 23.8" W (60.5cm)
Aspect Ratio 16:9
Pixel Pitch 0.2745 x 0.2745 mm
Brightness 250 cd/m²
SmartContrast 20,000,000:1
Contrast Ratio (typ.) 1000:1
Response Time (typ.) 14ms
SmartResponse 5ms(GtG)
Optimum Resolution 1920x1080 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Picture Enhancement SmartImage Lite
Display Colors 16.7M
Vertical Refresh Rate 56Hz - 76Hz
Horizontal Frequency 30kHz - 83kHz
MHL 1080P @ 30Hz
sRGB YES
Connectivity
Signal Input
244E5QSD,244E5QSW: VGA(Analog), DVI(Digital,HDCP)
244E5QHAD,244E5QHAW,244E5QHSD:
VGA(Analog), HDMI(Digital,HDCP), MHL-HDMI (Digital,
HDCP)
Audio In/Out 244E5QHAD,244E5QHAW: PC audio-in, Earphone out
244E5QHSD: HDMI audio out
Input Signal Separate Sync, Sync on Green
Convenience
User Convenience
244E5QSD,244E5QSW,244E5QHSD:
244E5QHAD,244E5QHAW:
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
Other Convenience Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 8/7/Vista/XP, Mac OSX, Linux
Stand
Tilt -5° / +20°
18
7HFKQLFDO6SHFLÀFDWLRQ
V
244E5QSD,244E5QSW:
Power
On Mode 24.0W(typ.), 25.5W(max.)
Sleep (typ.) 0.5W
Off (typ.) 0.3W
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240VAC, 50-60Hz
244E5QHAD,244E5QHAW:
Power
On Mode 25.2W(typ.), 33.8W(max.)
Sleep (typ.) 0.5W
Off (typ.) 0.3W
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240VAC, 50-60Hz
244E5QHSD:
Power
On Mode 24.2W(typ.), 26.1W(max.)
Sleep (typ.) 0.5W
Off (typ.) 0.3W
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply External, 100-240VAC, 50-60Hz
Dimension
Product with stand (WxHxD) 557 x 428 x 213 mm
Product without stand
(WxHxD) 557 x 338 x 45 mm
Weight
Product with stand 3.800 kg
Product without stand 3.440 kg
Product with packaging 5.341 kg
Operating Condition
Temperature range (operation) 0°C to 40 °C
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity 20% to 80%
MTBF 30,000hrs
Environmental
ROHS YES
EPEAT Silver (www.epeat.net)
19
7HFKQLFDO6SHFLÀFDWLRQ
V
Environmental
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Energy Star YES
Compliance and standards
Regulatory Approvals CE Mark, FCC Class B, CU, SEMKO, TCO Certified, ETL, BSMI,
ISO9241-307
Cabinet
Color
244E5QSW, 244E5QHAW: White
244E5QSD, 244E5QHSD, 244E5QHAD: Black Cherry, or
other color options as applicable in your region
Finish Glossy/Texture
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net
for registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.
3. Smart response time is the optimum value from either GtG or GtG (BW) tests.
20
7HFKQLFDO6SHFLÀFDWLRQ
V
4.1 Resolution & Preset Modes
Maximum Resolution
1920x1080@60Hz (analog input)
1920x1080@60Hz (digital input)
Recommended Resolution
1920x1080@60Hz (digital input)
H. freq (kHz) Resolution V. freq (Hz)
31.47 720x400 70.09
31.47 640x480 59.94
35.00 640x480 66.67
37.86 640x480 72.81
37.50 640x480 75.00
37.88 800x600 60.32
46.88 800x600 75.00
48.36 1024x768 60.00
60.02 1024x768 75.03
63.89 1280x1024 60.02
79.98 1280x1024 75.03
55.94 1440x900 59.89
70.64 1440x900 74.98
65.29 1680x1050 59.95
67.50 1920x1080 60.00
Note
Please notice that your display works best at
native resolution of 1920x1080@60Hz. For
best display quality, please follow this resolution
recommendation.
21
5
.
P
ower
M
anagemen
t
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
244E5QSD,244E5QSW:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Yes Yes 24.0 W (typ.)
25.5W (Max.) White
Sleep OFF No No 0.5 W (typ.) White
(blink)
Switch Off OFF - - 0.3 W (typ.) OFF
244E5QHAD,244E5QHAW:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Yes Yes 25.2 W (typ.)
33.8 W(max.) White
Sleep OFF No No 0.5 W (typ.) White
(blink)
Switch Off OFF - - 0.3 W (typ.) OFF
244E5QHSD:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Yes Yes 24.2 W (typ.)
26.1W(Max.) White
Sleep OFF No No 0.5 W (typ.) White
(blink)
Switch Off OFF - - 0.3 W (typ.) OFF
The following setup is used to measure power
consumption on this monitor.
v Native resolution: 1920x1080
v Contrast: 50%
v Brightness: 250 nits
v Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
22
6
. Regulatory Infomatio
n
6. Regulatory Information
Lead-free Product
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
Congratulations!
This product is designed for both you and the
planet!
TCO Development works for
sustainable IT - manufacture,
use and recycling of IT products
reflecting environmental, social and economic
responsibility.
TCO Certified is a third party verified program,
where every product model is tested by an
accredited impartial test laboratory. TCO
Certified represents one of the toughest
certifications for ICT products worldwide.
Some of the Usability features of TCO
Certified Displays:
v Visual Ergonomics for image quality
is tested to ensure top performance
and reduce sight and strain problems.
Important parameters are Resolution,
Luminance, Contrast, Reflection and Colour
characteristics
v Products are tested according to rigorous
safety standards at impartial laboratories
v Electric and magnetic fields emissions as
low as normal household background levels
v Workload ergonomics to ensure a good
physical environment
Some of the Environmental features of TCO
Certified Displays:
v Production facilities have an Environmental
Management System (EMAS or ISO 14001)
v Low energy consumption to minimize
climate impact
v Restrictions on Chlorinated and
Brominated flame retardants, plasticizers,
plastics and heavy metals such as cadmium,
mercury and lead (RoHS compliance)
v Both product and product packaging is
prepared for recycling
v The brand owner offers take-back options
Corporate Social Responsibility
v The brand owner demonstrates the
product is manufactured under working
practices that promote good labour
relations and working conditions.
The Criteria Document can be downloaded
from our web site. The criteria included in
this label have been developed by TCO
Development in co-operation with scientists,
experts, users as well as manufacturers all
over the world. Since the end of the 1980s
TCO has been involved in influencing the
development of IT equipment in a more user
and environmentally friendly direction. Our ICT
product labeling system began in 1992 and is
now requested by users and ICT-manufacturers
all over the world.
For displays with glossy bezels, the user should
consider the placement of the display as the
bezel may cause disturbing reflections from
surrounding light and bright surfaces.
For more information, please visit:
www.tcodevelopment.com
Technology for you and the planet
(Only for selective models)
23
6
. Regulatory Infomatio
n
EPEAT
(www.epeat.net)
The EPEAT (Electronic
Product Environmental
Assessment Tool) program
evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
Benefits of EPEAT
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
CE Declaration of Conformity
This product is in conformity with the following
standards
v EN60950-1:2006+A11:2009+A1:
2010+A12:2011 (Safety requirement of
Information Technology Equipment).
v EN55022:2010(Radio Disturbance
requirement of Information Technology
Equipment).
v EN55024:2010 (Immunity requirement of
Information Technology Equipment).
v EN61000-3-2:2006+A1:2009+A2:2009
(Limits for Harmonic Current Emission).
v EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.
v 2006/95/EC (Low Voltage Directive).
v 2004/108/EC (EMC Directive).
v 2009/125/EC (ErP Directive, EC No.
1275/2008 Implementing Directive
for Standby and Off mode power
consumption)
And is produced by a manufacturing
organization on ISO9000 level.
v ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
v GS EK1-2000:2011 (GS mark requirement).
v prEN50279:1998 (Low Frequency Electric
and Magnetic fields for Visual Display).
v MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
v TCO CERTIFIED (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.
24
6
. Regulatory Infomatio
n
Energy Star Declaration
(www.energystar.gov)
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
guidelines for energy efficiency.
Note
We recommend you switch off the monitor
when it is not in use for a long time.
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications.
However, there is no guarantee that
interference will not occur in a particular
installation. If this equipment does cause
harmful interference to radio or television
reception, which can be determined by
turning the equipment off and on, the
user is encouraged to try to correct
the interference by one or more of the
following measures:
v Reorient or relocate the receiving antenna.
v Increase the separation between the
equipment and receiver.
v Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
v Consult the dealer or an experienced
radio/TV technician for help.
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to
rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
25
6
. Regulatory Infomatio
n
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
v Réorienter ou déplacer l’antenne de
réception.
v Augmenter la distance entre l’équipement
et le récepteur.
v Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
v Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
EN 55022 Compliance (Czech Republic Only)
Polish Center for Testing and Certification
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
26
6
. Regulatory Infomatio
n
North Europe (Nordic Countries) Information
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
BSMI Notice (Taiwan Only)
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage
,,,i$EVGHU5ÜQWJHQYHURUGQXQJHUIâOOWVLQG
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
27
6
. Regulatory Infomatio
n
EU Energy Label
The European Energy Label informs you on
the energy efficiency class of this product.
The greener the energy efficiency class of this
product is the lower the energy it consumes. On
the label, you can find the energy efficiency class,
the average power consumption of this product
in use and the average energy consumption for
1 year.
Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products including CRT and Monitor
which are produced and sold for China market
have to meet China RoHS request.
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28
7
. Customer care and warranty
7. Customer care and
warranty
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in flat panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel).
29
7
. Customer care and warranty
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also specifies tolerances
for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips flat panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement, analysis and
compliance test methods for electronic visual displays)
30
7
. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country CSP Hotline Number Price Opening Hours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare +45 3525 8761 Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare +358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am - 6pm
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am - 6pm
Greece Alman +30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica +353 01 601 1161 Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy +39 840 320 041 € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare +352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare +31 0900 0400 063 € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare +47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm
Poland MSI +48 0223491505 Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare +46 08 632 0016 Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica +44 0207 949 0069 Local call tariff Mon to Fri : 8am - 5pm
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil Vermont 0800-7254101
Argentina 0800 3330 856
Contact Information for China:
Country Call center Consumer care number
China PCCW Limited 4008 800 008
31
7
. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center CSP Consumer care number
Belarus N/A IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria N/A LAN Service +359 2 960 2360
Croatia N/A MR Service Ltd +385 (01) 640 1111
Czech Rep. N/A Asupport 420 272 188 300
Estonia N/A FUJITSU
+372 6519900(General)
+372 6519972(workshop)
Georgia N/A Esabi +995 322 91 34 71
Hungary N/A Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
Kazakhstan N/A Classic Service I.I.c. +7 727 3097515
Latvia N/A ServiceNet LV
+371 67460399
+371 27260399
Lithuania N/A UAB Servicenet
+370 37 400160(general)
+370 7400088 (for Philips)
Macedonia N/A AMC +389 2 3125097
Moldova N/A Comel +37322224035
Romania N/A Skin +40 21 2101969
Russia N/A CPS +7 (495) 645 6746
Serbia&Montenegro N/A Kim Tec d.o.o. +381 11 20 70 684
Slovakia N/A Datalan Service +421 2 49207155
Slovenia N/A PC H.and +386 1 530 08 24
the republic of Belarus N/A ServiceBy +375 17 284 0203
Turkey N/A Tecpro +90 212 444 4 832
Ukraine N/A Topaz +38044 525 64 95
Ukraine N/A Comel +380 5627444225
Contact Information for NORTH AMERICA:
Country Call center Consumer care number
U.S.A. EPI-e-center (877) 835-1838
Canada EPI-e-center (800)479-6696
32
7
. Customer care and warranty
Contact Information for APMEA region:
Country ASP Consumer care number Opening hours
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird
service centre +97 14 8837911 Sun.~Thu. 09:00 - 18:00
Australia
AGOS
NETWORK
PTY LTD
1300 360 386 Mon.~Fri. 9:00am-5:30pm
Hong Kong
Macau
Company:
Smart Pixels
Technology
Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India REDINGTON
INDIA LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677 Mon.~Fri. 9:00am-5:30pm
Indonesia
PT. CORMIC
SERVISINDO
PERKASA
+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)
Mon.~Thu. 08:30-12:00; 13:00-17:30
Fri. 08:30-11:30; 13:00-17:30
Israel Eastronics
LTD 1-800-567000 Sun.~Thu. 08:00-18:00
Korea Alphascan
Displays, Inc 1661-5003 Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn
Bhd +603 5102 3336 Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
New Zealand Visual Group
Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Pakistan TVONICS
Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm
Philippines
EA Global
Supply Chain
Solutions ,Inc.
(02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm
Singapore
Philips
Electronics
Singapore Pte
Ltd (Philips
Consumer
Care Center)
(65) 6882 3966 Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
South Africa
Computer
Repair
Technologies
011 262 3586 Mon.~ Fri. 08:00am~05:00pm
33
7
. Customer care and warranty
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Thailand Axis Computer
System Co., Ltd. (662) 934-5498 Mon.~Fri. 08:30am~05:30pm
Turkmenistan Technostar
Service Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Uzbekistan
Soniko Plus
Private Enterprise
Ltd
+99871 2784650 Mon.~Fri. 09:00 - 18:00
Vietnam
FPT Service
Informatic
Company Ltd. -
Ho Chi Minh City
Branch
+84 8 38248007 Ho Chi
Minh City
+84 5113.562666 Danang
City
+84 5113.562666 Can tho
Province
Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00
Japan
ࡈࠖࡊࠬࡕ࠾
࠲ࠨࡐ࠻
ࡦ࠲
0120-060-530 Mon.~Fri. 09:00 - 18:00
34
8. Troubleshooting & FAQ
s
satisfactory, you can do manual adjustments
via the OSD menu.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks
v Do not perform any troubleshooting steps
v Disconnect the monitor from mains power
source immediately for safety
v Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
v Adjust the image position using the “Auto”
function in OSD Main Controls.
v Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
v Check that the signal cable is properly
securely connected to the graphics board
or PC.
Vertical flicker appears
v Adjust the image using the “Auto” function
in OSD Main Controls.
v Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Horizontal flicker appears
v Adjust the image using the “Auto” function
in OSD Main Controls.
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
v Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
v First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
v Make sure the computer is turned on.
v Make sure the signal cable is properly
connected to your computer.
v Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
v The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
v Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
v Check to see if the monitor cable has bent
pins.
v Make sure the computer is turned on.
AUTO button doesn't function
v The auto function is applicable only in
VGA-Analog mode. If the result is not
35
8. Troubleshooting & FAQ
s
v Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
v Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
v Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
v Always activate a moving screen saver
program when you leave your monitor
unattended.
v Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
v Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
v Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
v The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
v You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
8.2 SmartControl Lite FAQs
Q1. I change the monitor on a PC to a
different one and the SmartControl Lite
becomes un-usable, what do I do?
Ans.: Restart your PC and see if SmartControl
Lite can work. Otherwise, you will need
to remove and re-install SmartControl
Lite to ensure proper driver is installed.
Q2. The SmartControl Lite functions worked
well before, but it does not work
anymore, what can I do?
Ans.: If the following actions were executed,
the monitor driver may need to be re-
installed.
v Changed video graphic adapter to another
one
v Updated video driver
v Activities on OS, such as service pack or
patch
v Run Windows Update and updated
monitor and/or video driver
v Windows was booted with the monitor
power off or disconnected.
v To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
v If you see "Plug and Play Monitor" shows
under Monitor, then you need to re-install.
Simply remove SmartControl Lite and
re-install it.
Q3. After installing SmartControl Lite,
when clicking on SmartControl Lite
tab, nothing shows up after a while or a
failure message shows, what happened?
36
8. Troubleshooting & FAQ
s
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl Lite. If
your graphic adaptor is one of the above
mentioned brands, try to download the
most updated graphic adaptor driver from
corresponding companies’ web site.
Install the driver. Remove SmartControl
Lite, and re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check if
an updated SmartControl Lite driver is
available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.: It might be your graphic card adaptor
driver is not the most updated version
which fully supporting DDC/CI interface.
Please try to download the most
updated graphic adaptor driver from
corresponding companies’ web site. Install
the driver. Remove SmartControl Lite and
re-install it once more.
Attention
Theft Deterence is Enabled
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.: Philips Service center has a right to ask for
legitimate identification and authorization,
in order to establish ownership of the
monitor.
Please note that the anti-theft deterrence
function is provided as a convenient free
option. Managing PIN numbers is the
sole responsibility of the individual user or
the organization who sets it. In case the
PIN number is forgotten, Philips service
center can re-set it for you at a nominal
charge after verification of ownership.
Please note that this activity is not
covered by standard warranty terms.
8.3 General FAQs
Q1: When I install my monitor what should
I do if the screen shows 'Cannot display
this video mode'?
Ans.: Recommended resolution for this
monitor: 1920x1080@60Hz.
v Unplug all cables, then connect your PC to
the monitor that you used previously.
v In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to
1920x1080 pixels.
v Open 'Advanced Properties' and set the
Refresh Rate to 60Hz, then click OK.
v Restart your computer and repeat step
2 and 3 to verify that your PC is set at
1920x1080@60Hz.
v Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
v Turn on your monitor and then turn on
your PC.
Q2: What is the recommended refresh rate
for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60Hz, In case of any
disturbance on screen, you can set it
up to 75Hz to see if that removes the
disturbance.
Q3: What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
drivers (.inf and .icm files) or a driver disk
when you first install your monitor. Follow
the instructions to insert the ( companion
CD-ROM) included in this package.
37
8. Troubleshooting & FAQ
s
Monitor drivers (.inf and .icm files) will be
installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the available
resolutions. You can select the desired
resolution under Windows® Control
Panel with the "Display properties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the
panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects. When handling the monitor,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
v Press "OK" to show the OSD (On Screen
Display) menu
v Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature; With settings in the
6500K range the panel appears "warm,
with a red-white color tone", while a
9300K temperature yields "cool, blue-
white toning".
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)
3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to any
PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to your
Mac system. Please contact your Philips
sales representative for more information.
Q10: Are Philips LCD monitors Plug-and-
Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 8/7/Vista/XP/
NT, Mac OSX, Linux
Q11: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in LCD
panels?
Ans.: Uninterrupted display of still or static
images over an extended period may
cause "burn in", also known as "after-
imaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the
"burned in" or "atter-imaging" or "ghost
imaging" will disappear gradually over a
period of time after the power has been
switched off.
38
8. Troubleshooting & FAQ
s
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen refresh
application if your LCD monitor will
display unchanging static content.
Warning
Severe"burn-in" or "after-image" or "ghost image"
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing sharp
text, and is displaying jagged characters?
Ans.: Your LCD monitor works best at its
native resolution of 1920x1080@60Hz.
For best display, please use this resolution.
8.4 MHL FAQs
Q1: I cannot see my mobile device image on
the monitor screen
Ans.:
v Please check if your mobile device is MHL
certified.
v You also need to have a MHL certified
cable to connect the devices.
v Make sure that you have connected to the
MHL-HDMI port, and that correct input
is selected on the Monitor via the input
selector (front bezel or OSD)
v The product is officially MHL-certified.
As this monitor is a passive display, if you
encounter any unexpected troubles when
using the MHL input, please refer to the
mobile device’s user manual or contact the
manufacturer of the mobile device.
Attention
No video input(MHL-HDMI)
v Make sure your mobile device has not
entered standby (sleep) mode. If it has,
then you will see a notification message on
the display. Once the mobile device wakes
up, the monitor’s display will wake and
show the images. You may need to make
sure that the correct input is selected if in
between you have used or connected any
other device
Q2. Why is the image on the monitor display
of poor quality? My mobile device looks
far better.
Ans.:
v The MHL standard defines fixed
1080p@30hz for output, and input. This
monitor complies with this standard.
v The image quality depends on the quality
of the original contents. If the content is of
high resolution (example HD or 1080p),
then it will appear in HD or 1080p on this
monitor display. If the original content is in
low resolution (example QVGA) it may
look good on the mobile device due to
its small screen size, but will look to be of
lower quality on the large screen monitor
display.
Q3. I cannot hear sound from the monitor
display.
Ans.:
v Make sure your monitor display has built-
in speakers and the volume is turned on
the monitor side, and also on the mobile
device side. You may also want to use
optional headphones.
v If your monitor display does not have
in built speakers, then you can connect
optional headphones to the output on the
monitor. Please ensure that the volume is
turned on the monitor side, and also on
the mobile device side.
For further information or FAQ, please visit
official website of MHL org:
http://www.mhlconsortium.org
© 2013 Koninklijke Philips Electronics N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
Version: M5244E1T