Table of Contents
Philips 246E7QDSW/96 User Manual
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Table of Contents
1. Important ....................................... 1
1.1 Safety precautions and
maintenance .................................. 1
1.2 Notational Descriptions ............. 2
1.3 Disposal of product and packing
material ........................................... 3
2. Setting up the monitor ............... 4
2.1 Installation ..................................... 4
2.2 Operating the monitor ................ 6
2.3 MHL (Mobile High-Denition
Link) introduction ........................ 8
3. Image Optimization .................... 9
3.1 SmartImage Lite ........................... 9
3.2 SmartContrast ..............................10
4. Technical Specications ............ 11
4.1 Resolution & Preset Modes .....14
5. Power Management .................. 15
6. Customer care and warranty ...16
6.1 Philips’ Flat Panel Monitors
Pixel Defect Policy ...................... 16
6.2 Customer Care & Warranty .......19
7. Troubleshooting & FAQs ..........20
7.1 Troubleshooting .........................20
7.2 General FAQs ..............................22
7.3 MHL FAQs ....................................24
1
1. Important
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user's
manual before you use your monitor.
It contains important information and
notes regarding the operation of your
monitor.
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions
when connecting and using your
computer monitor.
Operation
• Please Keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• Do not block the ventilation holes
on the cabinet.
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
• If turning o the monitor by detach-
ing the power cable or DC power
cord, wait for 6 seconds before
attaching the power cable or DC
power cord for normal operation.
• Please use approved power cord
provided by Philips at all times. If
your power cord is missing, please
contact your local service center.
(Please refer to Customer Care Con-
sumer Information Center)
• Do not subject the monitor to se-
vere vibration or high impact condi-
tions during operation.
• Do not knock or drop the monitor
during operation or transportation.
Maintenance
• To protect your monitor from pos-
sible damage, do not put excessive
pressure on the LCD panel. When
moving your monitor, grasp the
frame to lift; do not lift the monitor
by placing your hand or ngers on
the LCD panel.
• Unplug the monitor if you are not
going to use it for an extensive pe-
riod of time.
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is o.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.
• To avoid the risk of shock or perma-
nent damage to the set, do not ex-
pose the monitor to dust, rain, water,
or excessive moisture environment.
• If your monitor gets wet, wipe it with
dry cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power
2
1. Important
o immediately and disconnect the
power cord. Then, remove the for-
eign substance or water, and send it
to the maintenance center.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
• In order to maintain the best per-
formance of your monitor and use
it for a longer lifetime, please use
the monitor in a location that falls
within the following temperature
and humidity ranges.
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
• IMPORTANT: Always activate a mov-
ing screen saver program when you
leave your monitor unattended.
Always activate a periodic screen
refresh application if your monitor
will display unchanging static con-
tent. Uninterrupted display of still
or static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.
• "Burn-in", "after-imaging", or "ghost
imaging" is a well-known phenom-
enon in LCD panel technology.
In most cases, the “burned in” or
“after-imaging” or “ghost imag-
ing” will disappear gradually over a
period of time after the power has
been switched o.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Service
• The casing cover should be opened
only by qualied service personnel.
• If there is any need for any docu-
ment for repair or integration,
please contact with your local
service center. (please refer to the
chapter of "Consumer Information
Center")
• For transportation information,
please refer to "Technical Specica-
ti o ns".
• Do not leave your monitor in a car/
trunk under direct sun light.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
3
1. Important
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is mandated
by the relevant regulatory authority.
1.3 Disposal of product and
packing material
Waste Electrical and Electronic
Equipment-WEEE
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take-
back initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your display is manufactured with high
quality materials and components
which can be recycled and reused.
To learn more about our recycling
program please visit
http://www.philips.com/a-w/about/
sustainability.html
4
2. Setting up the monitor
2. Setting up the
monitor
2.1 Installation
Package contents
246E7
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Philips and the Philips’ Shield Emblem are
registered trademarks of Koninklijke Philips N.V.
and are used under license from Koninklijke
Philips N.V.
Contents:
Monitor drivers
User’s Manual
User’s Manual
www.philips.com/welcome
使用产品前请阅读使用说明
保留备用
Monitor
*CD
* AC/DC Adapter * VGA
* DVI * HDMI
* Audio Cable
* Different according to region.
Note
246E7Q/246E7QD/246E7QDA/
276E7Q/276E7QDA: Use only the AC/
DC adapter model: Philips ADPC1936.
276E7QD:Use only the AC/DC adapter
model: Philips ADPC1945.
Install base stand
1. Place the monitor face down on soft
and smooth surface taking care to
avoid scratching or damaging the
screen.
2. Hold the base stand with both
hands and firmly insert the base
stand into the base column.
(1) Gently attach the base to the base
column until the latch locks the
base.
(2) Use your fingers to tighten the
screw located at the bottom of
the base, and secure the base to
the column tightly.
2
1
5
2. Setting up the monitor
Connecting to your PC
246E7Q/276E7Q:
1
2
1
2
3
4
3
1 AC/DC power input
2 VGA input
3 DVI input
4 Kensington anti-theft lock
246E7QD/276E7QD：
1
1
2
3
3
2
4
6
5
4
5
1 AC/DC power input
2 HDMI Audio out
3 VGA input
4 DVI input
5 MHL-HDMI input
6 Kensington anti-theft lock
246E7QDA/276E7QDA：
1
1
3
4
2
5
7
6
4
5
6
2
3
1 AC/DC power input
2 Earphone jack
3 Audio input
4 VGA input
5 DVI input
6 MHL-HDMI input
7 Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back
of the monitor firmly.
2. Turn off your computer and unplug
its power cable.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
6
2. Setting up the monitor
2.2 Operating the monitor
Front view product description
Press more than 3 seconds
to switch display power ON
or OFF.
Access the OSD menu.
Confirm the OSD
adjustment.
246E7Q/276E7Q: Change
display format.
246E7QD/246E7QDA/
276E7QD/276E7QDA:
Adjust the speaker volume.
Adjust the OSD menu.
Change the signal input
source.
Adjust the OSD menu.
SmartImage Lite.There
are multiple selections:
Standard, Internet, Game
and LowBlue Mode.
Return to previous OSD
level.
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:
246E7Q/276E7Q:
2
246E7QD/246E7QDA/
276E7QD/276E7QDA:
2
Basic and simple instruction on the
control keys
To access the OSD menu on this Philips
Display simply use the single toggle
button on the backside of the Display
bezel. The single button operates like
a joystick. To move the cursor, simply
toggle the button in four directions.
Press the button to select desired
option.
7
2. Setting up the monitor
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
Audio
(available for
selective models)
Input
Picture Format
Brightness
Contrast
Horizontal
Vertical
Transparency
OSD Time Out
H.Position
Auto
V.Position
Phase
Clock
Resolution
Notication
Reset
Information
English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,
繁體中文，日本語，한국어
Color Temperature
sRGB
User Dene
Adobe RGB
(available for selective models)
Mute
VGA
DVI
MHL-HDMI (available for selective models)
SmartResponse
SmartContrast
Gamma
Over Scan
(available for selective models)
Sharpness
(available for selective models)
Pixel Orbiting
Volume
Wide Screen, 4:3
0~100
0~100
0~100
0~100
0~100
O, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
0~100
On, O
Yes, No
0~100
0~100
0~100
6500K, 9300K
Red: 0~100
0~100
Green: 0~100
Blue: 0~100
O, Fast, Faster, Fastest
On, O
1.8, 2.0, 2.2, 2.4, 2.6
On, O
On, O
On, O
LowBlue
Mode
O
On 1,2,3
Audio
(available for
selective models) Stand-Alone
Volume 0~100
On, O
Mute On, O
Audio Source Audio In, MHL-HDMI
Resolution notification
This monitor is designed for optimal
performance at its native resolution,
1920×1080@60Hz. When the monitor
is powered on at a different resolution,
an alert is displayed on screen: Use
1920×1080@60Hz for best results.
Display of the native resolution alert can
be switched off from Setup in the OSD
(On Screen Display) menu.
Physical Function
Tilt
20°
-5°
8
2. Setting up the monitor
2.3 MHL (Mobile High-Deni-
tion Link) introduction
(246E7QD/246E7QDA/
276E7QD/276E7QDA)
What is it?
Mobile High Definition Link (MHL) is
a mobile audio/video interface for
directly connecting mobile phones
and other portable devices to high-
definition displays.
An optional MHL cable allows you
to simply connect your MHL capable
mobile device to this large Philips MHL
display, and watch your HD videos
come to life with full digital sound.
Now not only you can enjoy your
mobile games, photos, movies, or
other apps on its big screen, you can
simultaneously charge your mobile
device so you never run out of power
half way.
How do I use the MHL function?
To use the MHL function, you need an
MHL-Certified mobile device. To find
a list of MHL-certified devices, visit
the official MHL website (http://www.
mhlconsortium.org)
You also need a optional MHL certified
special cable in order to use this
function.
How does it work? (how do I
connect?)
Connect the Optional MHL cable to the
mini USB port on the mobile device
side, and the [MHL-HDMI] marked
port on the monitor side. You are now
ready to view the images on your big
screen display and operate all function
on you the mobile device such as
internet surfing, game playing, photo
browsing…etc. if your monitor has
speaker function, then you will be able
to hear accompanying sound too. When
the MHL cable is disconnected or the
mobile device is turned off, the MHL
function will be automatically disabled.
Note
• The port marked [MHL-HDMI] is the
only port on the monitor that sup-
ports the MHL function when the
MHL cable is used. Note that the
MHL certied cable is dierent than
a standard HDMI cable.
• A mobile device with MHL certica-
tion must be purchased separately
• You may have to manually switch
the monitor to MHL-HDMI mode in
order to activate the monitor, if you
have other devices already working
and connected to available inputs
• Standby/O energy saving of ErP is
not applicable for the MHL charging
functionality
• This Philips display is MHL certied.
However, in case your MHL device
does not connect or work correctly,
check with your MHL device FAQ
or vendor directly for direction. The
policy of your device manufacturer
may require you to purchase their
brand specic MHL cable or adapter
in order to work.
MHL
9
3. Image Optimization
3. Image Optimization
3.1 SmartImage Lite
What is it?
SmartImage Lite provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
Lite delivers great optimized monitor
performance.
Why do I need it?
You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage Lite
software dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your monitor viewing
experience.
How does it work?
SmartImage Lite is an exclusive,
leading edge Philips technology that
analyzes the content displayed on
your screen. Based on a scenario you
select, SmartImage Lite dynamically
enhances the contrast, color saturation
and sharpness of images to enhance
the contents being displayed - all in real
time with the press of a single button.
How to enable SmartImage Lite?
1. Toggle to the left to launch the
SmartImage on screen display.
2. Toggle to the up or down to select
between Standard, Internet, Game,
LowBlue Mode.
3. The SmartImage on screen display
will remain on screen for 5 seconds
or you can also toggle to the left to
make confirmation.
There are multiple selections: Standard,
Internet, Game and LowBlue Mode.
• Standard: Enhances text and
dampens brightness to increase
readability and reduce eye strain.
This mode significantly enhances
readability and productivity when
you're working with spreadsheets,
PDF files, scanned articles or other
general office applications.
10
3. Image Optimization
3.2 SmartContrast
What is it?
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a LCD monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
• Internet: This profile combines color
saturation, dynamic contrast and
sharpness enhancement to display
photos and other images with
outstanding clarity in vibrant colors
- all without artifacts and faded
colors.
• Game: Turn on over drive circuit for
best response time, reduce jaggy
edges for fast moving objects on
screen, enhance contrast ratio for
bright and dark scheme, this profile
delivers the best gaming experience
for gamers.
• LowBlue Mode: LowBlue Mode
for easy on-the-eyes productivity
Studies have shown that just as
ultra-violet rays can cause eye
damage, shortwave length blue light
rays from LED displays can cause
eye damage and affect vision over
time. Developed for wellbeing,
Philips LowBlue Mode setting uses a
smart software technology to reduce
harmful shortwave blue light.
11
4. Technical Specifications
4. Technical Specifications
Picture/Display
Monitor Panel Type IPS technology
Backlight W-LED system
Panel Size 23.6” W (59.9cm) (246E7)
27” W (68.6cm) (276E7)
Aspect Ratio 16:9
Pixel Pitch 0.272 x 0.272 mm (246E7)
0.311 x 0.104 mm (276E7)
SmartContrast 20,000,000:1
Response Time
(typ.)
15ms (GtG) (246E7)
14ms (GtG) (276E7)
SmartResponse 5ms (GtG)
Optimum
Resolution 1920x1080 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10 (typ.)
Picture
Enhancement SmartImage Lite
Flicker free Yes
Display Colors 16.7M
Vertical Refresh
Rate 56Hz - 76Hz
Horizontal
Frequency 30kHz - 83kHz
MHL 1080p@ 30Hz (246E7QD/246E7QDA/276E7QD/276E7QDA)
Color gamut CIE1976-NTSC 101.4%
sRGB YES
Connectivity
Signal Input
246E7Q/276E7Q: VGA(Analog), DVI(Digital,HDCP)
246E7QD/246E7QDA/276E7QD/276E7QDA: VGA(Analog),
DVI(Digital,HDCP), MHL-HDMI (Digital,HDCP)
Audio In/Out 246E7QD/276E7QD: HDMI audio out
246E7QDA/276E7QDA: PC audio-in, headphone out
Input Signal Separate Sync, Sync on Green
Convenience
Built-in speakers 3Wx2 (246E7QDA/276E7QDA)
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian,
Dutch, Portuguese, Brazil Portuguese, Polish, Russian,
Swedish, Finnish, Turkish, Czech, Ukranian, Simplied
Chinese, Traditional Chinese, Japanese, Korean
Other Convenience Kensington Lock, VESA mount (100 x 100mm)
Plug & Play
Compatibility DDC/CI, Mac OSX, sRGB, Windows 10/8.1/8/7
12
4. Technical Specifications
Stand
Tilt -5° / +20°
246E7
Power
Consumption
AC Input
Voltage at
100VAC , 50Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC , 50Hz
Normal Operation 26.87 W (typ.) 26.97 W (typ.) 27.00 W (typ.)
Sleep (Standby) <0.5 W (typ.) <0.5 W (typ.) <0.5 W (typ.)
Off <0.3 W (typ.) <0.3 W (typ.) <0.3 W (typ.)
Heat Dissipation*
AC Input
Voltage at
100VAC , 50Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC , 50Hz
Normal Operation 91.71 BTU/hr
(typ.)
92.05 BTU/hr
(typ.)
92.15 BTU/hr
(typ.)
Sleep (Standby) <1.71 BTU/hr
(typ.)
<1.71 BTU/hr
(typ.)
<1.71 BTU/hr
(typ.)
Off <1.02 BTU/hr
(typ.)
<1.02 BTU/hr
(typ.)
<1.02 BTU/hr
(typ.)
Power LED indicator On mode: White, Standby/Sleep mode: White
(blinking)
Power Supply External, 100-240VAC, 50-60Hz
276E7
Power
Consumption
AC Input
Voltage at
100VAC , 50Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC , 50Hz
Normal Operation 32.69 W (typ.) 32.79 W (typ.) 32.89 W (typ.)
Sleep (Standby) <0.5 W (typ.) <0.5 W (typ.) <0.5 W (typ.)
Off <0.3 W (typ.) <0.3 W (typ.) <0.3 W (typ.)
Heat Dissipation*
AC Input
Voltage at
100VAC , 50Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC , 50Hz
Normal Operation 111.57 BTU/hr
(typ.)
111.91 BTU/hr
(typ.)
112.25 BTU/hr
(typ.)
Sleep (Standby) <1.71 BTU/hr
(typ.)
<1.71 BTU/hr
(typ.)
<1.71 BTU/hr
(typ.)
Off <1.02 BTU/hr
(typ.)
<1.02 BTU/hr
(typ.)
<1.02 BTU/hr
(typ.)
Power LED indicator On mode: White, Standby/Sleep mode: White
(blinking)
Power Supply External, 100-240VAC, 50-60Hz
13
4. Technical Specifications
Dimension
Product with stand
(WxHxD)
539 x 419 x 179 mm (246E7)
616 x 468 x 179 mm (276E7)
Product without stand
(WxHxD)
539 x 324 x 45 mm (246E7)
616 x 370 x 52 mm (276E7)
Product with packaging
(WxHxD)
102*490*581 mm(246E7 WW)
115*497*595 mm(246E7 CN/JP)
113*544*676 mm (276E7)
Weight
Product with stand 3.18 kg (246E7)
4.33 kg (276E7)
Product without stand 2.61 kg (246E7)
4.08 kg (276E7)
Product with packaging 5.13 Kg (246E7)
6.81 Kg (276E7)
Operating Condition
Temperature range
(operation) 0°C to 40 °C
Relative humidity
(operation) 20% to 80%
Atmospheric pressure
(operation) 700 to 1060hPa
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity
(Non-operation) 10% to 90%
Atmospheric pressure
(Non-operation) 500 to 1060hPa
Environmental
ROHS YES
EPEAT Silver (www.epeat.net)
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Energy Star YES
Compliance and standards
Regulatory Approvals
CE Mark, FCC Class B, CU-EAC, TCO Certified,
ISO9241-307, VCCI CLASS B, RCM, CCC, CECP, KCC,
BSMI(246E7QD/276E7QD)
Cabinet
Color Black / White / Silver / Gold / Red / Rose Gold
Finish Glossy
14
4. Technical Specifications
4.1 Resolution & Preset Modes
Maximum Resolution
1920x1080@60Hz (analog input)
1920x1080@60Hz (digital input)
Recommended Resolution
1920x1080@60Hz (digital input)
H. freq
(kHz)
Resolution V. freq (Hz)
31.47 720x400 70.09
31.47 640x480 59.94
35.00 640x480 66.67
37.86 640x480 72.81
37.50 640x480 75.00
37.88 800x600 60.32
46.88 800x600 75.00
48.36 1024x768 60.00
60.02 1024x768 75.03
63.89 1280x1024 60.02
79.98 1280x1024 75.03
55.94 1440x900 59.89
70.64 1440x900 74.98
65.29 1680x1050 59.95
67.50 1920x1080 60.00
Note
Please notice that your display
works best at native resolution of
1920x1080@60Hz. For best display
quality, please follow this resolution
recommendation.
Note
1. EPEAT Gold or Silver is valid only
where Philips registers the product.
Please visit www.epeat.net for
registration status in your country.
2. This data is subject to change
without notice. Go to www.philips.
com/support to download the latest
version of leaflet.
3. Smart response time is the optimum
value from either GtG or GtG (BW)
tests.
4. CIE 1931-NTSC 85%, sRGB: 122.7%
15
5. Power Management
5. Power Management
If you have VESA DPM compliance
display card or software installed in
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
246E7:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED
Color
Active ON Yes Yes 26.97 W (typ.)
35.64 W(Max.) White
Sleep OFF No No 0.5 W (typ.) White
(blink)
Switch
Off OFF - - 0.3 W (typ.) OFF
276E7:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED
Color
Active ON Yes Yes 32.79 W (typ.)
41.37 W(Max.) White
Sleep OFF No No 0.5 W (typ.) White
(blink)
Switch
Off OFF - - 0.3 W (typ.) OFF
The following setup is used to measure
power consumption on this monitor.
• Native resolution: 1920x1080
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
16
6. Customer care and warranty
6. Customer care and
warranty
6.1 Philips’ Flat Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Monitor panels used
in flat panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any monitor with an
unacceptable number of defects will
be repaired or replaced under warranty.
This notice explains the different types
of pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
17
6. Customer care and warranty
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Monitor
panel in a Philips flat panel monitor
must have pixel or sub pixel defects
exceeding the tolerances listed in the
following tables.
18
6. Customer care and warranty
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement,
analysis and compliance test methods for electronic visual displays)
19
6. Customer care and warranty
6.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within
30 calendar days of your original purchase date. During the extended warranty
period, the service includes pickup, repair and return service, however the user will be
responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up
to the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
Local Standard
Warranty Period Extended Warranty Period Total Warranty Period
Depend on
different Regions + 1 Year Local Standard warranty period +1
+ 2 Years Local Standard warranty period +2
+ 3 Years Local Standard warranty period +3
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to important information manual for regional service hotline, which is
available on the Philips website support page.
20
7. Troubleshooting & FAQs
7. Troubleshooting &
FAQs
7.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
• First, ensure that the power button
on the front of the monitor is in the
OFF position, then press it to the
ON position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the monitor cable has
no bent pins on the connect side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
Attention
Check cable connection
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the monitor cable
has bent pins.
• Make sure the computer is turned
on.
AUTO button doesn't function
• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer
service representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using
the “Auto” function in OSD Main
Controls.
• Adjust the image position using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA
mode.
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Vertical flicker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
21
7. Troubleshooting & FAQs
Main Controls. It is valid only in VGA
mode.
Horizontal flicker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging " or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a
well-known phenomenon in LCD
panel technology. In most cases,
the "burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of time after
the power has been switched off.
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
“after-image” or “ghost image”
symptoms that will not disappear
and cannot be repaired. The
damage mentioned above is not
covered under your warranty.
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
* The "power on" light is too strong and
is disturbing
• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Consumer Information Centers list
and contact Philips customer service
representative.
* Functionality different according to
display.
22
7. Troubleshooting & FAQs
7.2 General FAQs
Q1: When I install my monitor what
should I do if the screen shows
'Cannot display this video mode'?
Ans.: Recommended resolution for this
monitor: 1920x1080@60Hz.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the Control
Panel Window, select the Display
icon. Inside the Display Control Panel,
select the 'Settings' tab. Under the
setting tab, in box labelled 'desktop
area', move the sidebar to 1920x1080
pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60Hz, then click
OK.
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 1920x1080@60Hz.
• Shut down your computer,
disconnect your old monitor and
reconnect your Philips LCD monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What is the recommended
refresh rate for LCD monitor?
Ans.: Recommended refresh rate in
LCD monitors is 60Hz, In case of
any disturbance on screen, you
can set it up to 75Hz to see if that
removes the disturbance.
Q3: What are the .inf and .icm files on
the user manual? How do I install
the drivers (.inf and .icm)?
Ans.: These are the driver files for your
monitor. Follow the instructions
in your user manual to install the
drivers. Your computer may ask
you for monitor drivers (.inf and
.icm files) or a driver disk when
you first install your monitor.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".
Q5: What if I get lost when I am
making monitor adjustments via
OSD?
Ans.: Simply press the OK button, then
select 'Reset' to recall all of the
original factory settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
affect your warranty conditions.
Q7: How should I clean the LCD
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color
setting through OSD control as
the following procedures,
• Press "OK" to show the OSD (On
Screen Display) menu
• Press "Down Arrow" to select the
option "Color" then press "OK" to
enter color setting, there are three
settings as below.
23
7. Troubleshooting & FAQs
1. Color Temperature; With settings
in the 6500K range the panel
appears "warm, with a red-
white color tone", while a 9300K
temperature yields "cool, blue-
white toning".
2. sRGB; this is a standard setting
for ensuring correct exchange of
colors between different device
(e.g. digital cameras, monitors,
printers, scanners, etc)
3. User Define; the user can choose
his/her preference color setting
by adjusting red, green blue color.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD monitor to
any PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are
fully compatible with standard
PCs, Macs and workstations.
You may need a cable adapter
to connect the monitor to your
Mac system. Please contact your
Philips sales representative for
more information.
Q10: Are Philips LCD monitors Plug-
and- Play?
Ans.: Yes, the monitors are Plug-and-
Play compatible with Windows
10/8.1/8/7, Mac OSX.
Q11: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in LCD panels?
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn in",
also known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in LCD panel
technology. In most cases, the
"burned in" or "atter-imaging"
or "ghost imaging" will disappear
gradually over a period of
time after the power has been
switched off.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
Warning
Severe"burn-in" or "after-image"
or "ghost image" symptoms will not
disappear and cannot be repaired.
The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your LCD monitor works
best at its native resolution
of 1920x1080@60Hz. For
best display, please use this
resolution.
Q13: How to unlock/lock my hot key?
Ans.: Please press for 10
seconds to unlock/lock the hot
key, by doing so, your monitor
pops out “Attention” to show
the unlock/lock status as shown
below illustrators.
24
7. Troubleshooting & FAQs
7.3 MHL FAQs
Q1: I cannot see my mobile device
image on the monitor screen
Ans.:
• Please check if your mobile device is
MHL certified.
• You also need to have a MHL
certified cable to connect the
devices.
• Make sure that you have connected
to the MHL-HDMI port, and that
correct input is selected on the
Monitor via the input selector (front
bezel or OSD)
• The product is officially MHL-
certified. As this monitor is a
passive display, if you encounter
any unexpected troubles when
using the MHL input, please refer
to the mobile device’s user manual
or contact the manufacturer of the
mobile device.
• Make sure your mobile device
has not entered standby (sleep)
mode. If it has, then you will see a
notification message on the display.
Once the mobile device wakes up,
the monitor’s display will wake and
show the images. You may need
to make sure that the correct input
is selected if in between you have
used or connected any other device
Q2. Why is the image on the monitor
display of poor quality? My
mobile device looks far better.
Ans.:
• The MHL standard defines fixed
1080p@30Hz for output, and input.
This monitor complies with this
standard.
• The image quality depends on the
quality of the original contents. If
the content is of high resolution
(example HD or 1080p), then it
will appear in HD or 1080p on
this monitor display. If the original
content is in low resolution
(example QVGA) it may look good
on the mobile device due to its
small screen size, but will look to be
of lower quality on the large screen
monitor display.
25
7. Troubleshooting & FAQs
Q3. I cannot hear sound from the
monitor display.
Ans.:
• Make sure your monitor display has
built-in speakers and the volume
is turned on the monitor side, and
also on the mobile device side.
You may also want to use optional
headphones.
• If your monitor display does not
have in built speakers, then you can
connect optional headphones to
the output on the monitor. Please
ensure that the volume is turned on
the monitor side, and also on the
mobile device side.
For further information or FAQ, please
visit official website of MHL org:
http://www.mhlconsortium.org
© 2016 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered
trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specications are subject to change without notice.
Version: M72*6E1T