Philips 248C3LHSB/00 User Manual
Displayed below is the user manual for 248C3LHSB/00 by Philips which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
248C3L
www.philips.com/welcome
EN User manual 1
Customer care and warranty 35
Troubleshooting & FAQs 40
Table of Contents
1. Important ......................................................... 1
1.1 Safety precautions and maintenance ...............1
1.2 Notational Descriptions .........................................2
1.3 Disposal of product and packing material.... 3
2. Setting up the monitor .................................. 4
2.1 Installation .......................................................................4
2.2 Operating the monitor ...........................................5
2.3 Remove the Base Stand .........................................7
3. Image Optimization........................................ 8
3.1 SmartImage ....................................................................8
3.2 SmartKolor ...................................................................10
3.3 SmartContrast .............................................................10
3.4 SmartSharpness ..........................................................11
3.5 Philips SmartControl Premium ..........................11
3.6 SmartDesktop Guide ............................................... 19
4 Technical Specifications ................................. 24
4.1 Resolution & Preset Modes..................................27
5. Power Management ....................................... 28
5.1 Automatic PowerSaving .......................................... 28
6 Regulatory Information ................................. 29
7 Customer care and warranty ...................... 35
7.1 Philips' Flat Panel Monitors Pixel Defect
Policy ..................................................................................35
7.2 Customer Care & Warranty ................................37
8 Troubleshooting & FAQs .............................. 40
8.1 Troubleshooting ..........................................................40
8.2 SmartControl Premium FAQs ............................42
8.3 General FAQs ..............................................................44
1
1. Important
This electronic user’s guide is intended for anyone
who uses the Philips monitor. Take time to read
this user manual before you use your monitor.
It contains important information and notes
regarding operating your monitor.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and maintenance
Warnings
Use of controls, adjustments or procedures other
than those specified in this documentation may
result in exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer monitor.
Operation
Please keep the monitor out of direct sunlight, •
very strong bright lights and away from
any other heat source. Lengthy exposure
to this type of environment may result in
discoloration and damage to the monitor.
Remove any object that could fall into •
ventilation holes or prevent proper cooling of
the monitor’s electronics.
Do not block the ventilation holes on the •
cabinet.
When positioning the monitor, make sure the •
power plug and outlet are easily accessible.
If turning off the monitor by detaching the •
power cable or DC power cord, wait for 6
seconds before attaching the power cable or
DC power cord for normal operation.
Please use approved power cord provided •
by Philips all the time. If your power cord is
1. Important
missing, please contact with your local service
center. (Please refer to Customer Care
Consumer Information Center)
Do not subject the monitor to severe •
vibration or high impact conditions during
operation.
Do not knock or drop the monitor during •
operation or transportation.
Maintenance
• To protect your monitor from possible
damage, do not put excessive pressure on the
monitor panel. When moving your monitor,
grasp the frame to lift; do not lift the monitor
by placing your hand or fingers on the monitor
panel.
Unplug the monitor if you are not going to •
use it for an extensive period of time.
Unplug the monitor if you need to clean it •
with a slightly damp cloth. The screen may be
wiped with a dry cloth when the power is off.
However, never use organic solvent, such as,
alcohol, or ammonia-based liquids to clean
your monitor.
To avoid the risk of shock or permanent •
damage to the set, do not expose the monitor
to dust, rain, water, or excessive moisture
environment.
If your monitor gets wet, wipe it with dry cloth •
as soon as possible.
If foreign substance or water gets in your •
monitor, please turn the power off immediately
and disconnect the power cord. Then, remove
the foreign substance or water, and send it to
the maintenance center.
Do not store or use the monitor in locations •
exposed to heat, direct sunlight or extreme
cold.
In order to maintain the best performance of •
your monitor and use it for a longer lifetime,
please use the monitor in a location that falls
within the following temperature and humidity
ranges.
o Temperature: 0-40°C 32-95°F
o Humidity: 20-80% RH
2
1. Important
Important information for Burn-in/Ghost image
Always activate a moving screen saver •
program when you leave your monitor
unattended. Always activate a periodic screen
refresh application if your monitor will display
unchanging static content. Uninterrupted
display of still or static images over an
extended period may cause “burn in”, also
known as “after-imaging” or “ghost imaging”,
on your screen.
"Burn-in", "after-imaging", or "ghost imaging" •
is a well-known phenomenon in monitor
panel technology. In most cases, the “burned
in” or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time after
the power has been switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
The casing cover should be opened only by •
qualified service personnel.
If there is any need for any document for •
repair or integration, please contact with
your local service center. (please refer to the
chapter of "Consumer Information Center")
For transportation information, please refer to •
"Technical Specifications".
Do not leave your monitor in a car/trunk •
under direct sun light.
Note
Consult a service technician if the monitor does
not operate normally, or you are not sure what
procedure to take when the operating instructions
given in this manual have been followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important information and tips
that help you make better use of your computer
system.
Caution
This icon indicates information that tells you how
to avoid either potential damage to hardware or
loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its packaging
illustrates that, under European Directive 2002/96/
EC governing used electrical and electronic
appliances, this product may not be disposed
of with normal household waste. You are
responsible for disposal of this equipment through
a designated waste electrical and electronic
equipment collection. To determine the locations
for dropping off such waste electrical and
electronic, contact your local government office,
the waste disposal organization that serves your
household or the store at which you purchased
the product.
Your new monitor contains materials that can be
recycled and reused. Specialized companies can
recycle your product to increase the amount of
reusable materials and to minimize the amount to
be disposed of.
All redundant packing material has been omitted.
We have done our utmost to make the packaging
easily separable into mono materials.
Please find out about the local regulations on how
to dispose of your old monitor and packing from
your sales representative.
Recycling Information for Customers
Your display is manufactured with high quality
materials and components which can be recycled
and reused.
To learn more about our recycling program please
visit www.philips.com/about/sustainability/recycling.
4
2. Setting up the monitor
2.1 Installation
Package contents
2. Setting up the monitor
Install base stand
1. Place the monitor face down on a smooth
and soft surface taking care to avoid scratching
or damaging the screen.
2. Attach the monitor base stand to the base
column then fasten base stand.
VGA signal cable (optional) HDMI cable (optional)
DVI cable (optional)
Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
©
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1
Register your product and get support at
www.philips.com/welcome
Quick
Start
228C3L
248C3L
CLICK!
Note
Use only the AC/DC adapter model:
APD-DA-36Q12-AAAA/Darfon-BC36-1201-06.
Connecting to your PC
248C3L
Kensington anti-theft lock
DC power input
DVI-D input
VGA input
5
2. Setting up the monitor
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Plug the power cable into the power
adaptor and into a nearby outlet.
5. Turn on your computer and monitor. If
the monitor displays an image, installation
is complete.
248C3LH
Kensington anti-theft lock
DC power input
HDMI audio out
HDMI input
VGA input
Connect to PC
1. Connect the power adapter cable to the
back of the montior firmly.
2. Turn off your computer and unplug its
2.2 Operating the monitor
Front view product description
: To access OSD menu.
: Return to previous OSD level.
: To use the Turbo function.
: To switch monitor’s power on and off.
: To adjust the OSD menu.
: To change the signal input.
: SmartImage. There are 7 modes to
be selected: Text, Office, Photo, Movie,
Game, Economy and Off.
67
5
421
3
6
2. Setting up the monitor
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all Philips
monitors. It allows an end user to adjust screen
performance or select functions of the monitors
directly through an on-screen instruction window.
A user friendly on screen display interface is
shown as below:
248C3L
248C3LH
Basic and simple instruction on the control keys
In the OSD shown above users can press
buttons at the front bezel of the monitor to move
the cursor, OK to confirm the choice or change.
The OSD Menu
Below is an overall view of the structure of the
On-Screen Display. You can use this as a reference
when you want to work your way around the
different adjustments later on.
Input VGA
DVI (Optional)
Picture
Wide screen, 4:3
0~100
0~100
On, Off
Picture Format
Brightness
Contrast
SmartContrast
OSD Settings
0~100
0~100
Off, 1, 2, 3, 4
5, 10, 20, 30, 60
Horizontal
Vertical
Transparency
OSD Time out
Setup 0~100
On, Off
Yes, No
0~100
0~100
0~100
H. Position
V. Position
Phase
Clock
Resolution Notification
Reset
Information
Language
Color
5000K, 6500K, 7500K, 8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
Color Temp.
sRGB
User Define
Auto
HDMI 1 (Optional)
Gamma 1.8, 2.0, 2.2, 2.4, 2.6
Audio
(Optional) On, Off
Mute
English,Español, Français, Deutsch, Italiano,
Português, Русский, ⇷⚭ྃ࿄
SmartResponse
Power LED 0~4
HDMI 2 (Optional)
SmartTxt On, Off
SmartKolor On, Off
0~100
Volume
Off, Fast, Faster, Fastest
7
2. Setting up the monitor
2.3 Remove the Base Stand
Remove the Base Stand
Before you start disassembling the monitor base,
please follow the instructions below to avoid
damage or injury.
1. Place the monitor face on a safe surface, then
loose the screw form the base.
Physical Function
Tilt
Resolution notification
This monitor is designed for optimal performance
at its native resolution, 1920x1080@60Hz.
When the monitor is powered on at a different
resolution, an alert is displayed on screen: Use
1920x1080@60Hz for best results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On Screen
Display) menu.
20˚
-5˚
2. Release the screw of base stand then pull the base
away from the monitor.
8
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and sharpness
in real time. Whether you're working with text
applications, displaying images or watching a
video, Philips SmartImage delivers great optimized
monitor performance.
Why do I need it?
You want a monitor that delivers optimized display
all your favorite types of content, SmartImage
software dynamically adjust brightness, contrast,
color and sharpness in real time to enhance your
monitor viewing experience.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in real
time with the press of a single button.
How to enable SmartImage?
1. Press to launch the SmartImage on screen
display;
2. Keep pressing to toggle between Text,
Office, Photo, Movie, Game, Economy and Off;
3. The SmartImage on screen display will remain
on screen for 5 seconds or you can also
press”OK” to make confirmation.
4. When SmartImage is enabled, the sRGB
scheme is disabled automatically. To use sRGB
you need to disable SmartImage with the
button at the front bezel of your monitor.
Except using key to scroll down, you can also
press buttons to choose and press “OK” to
confirm selection and close the SmartImage OSD.
3. Image Optimization
9
3. Image Optimization
There are seven modes to be selected: Text,
Office, Photo, Movie, Game, Economy and Off.
• Text: Helps improve reading of text based
application like PDF ebooks. By using a special
algorithm which increases the contrast and
boundary sharpness of text content, the
display is optimized for a stress-free reading
by adjusting the brightness, contrast and color
temperature of the monitor.
• Office: Enhances text and dampens brightness
to increase readability and reduce eye strain.
This mode significantly enhances readability
and productivity when you're working with
spreadsheets, scanned articles or other general
office applications.
• Photo: This profile combines color saturation,
dynamic contrast and sharpness enhancement
to display photos and other images with
outstanding clarity in vibrant colors - all
without artifacts and faded colors.
• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and razor
sharpness displays every details in darker
areas of your videos without color washout in
brighter areas maintaining a dynamic natural
values for the ultimate video display
• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this profile
delivers the best gaming experience for
gamers.
• Economy: Under this profile, brightness,
contrast are adjusted and backlighting fine-
tuned for just right display of everyday office
applications and lower power consumption.
• Off: No optimization by SmartImage.
10
3. Image Optimization
3.2 SmartKolor
What is it?
SmartKolor is a special color extension technology
that is able to enhance visual color range to
deliver vivid and rich picture performance.
Why do I need it?
You want the rich, vibrant images for experiencing
the outstanding photos or videos.
How does it work?
.
SmartKolor will dynamically enhance color
saturation and extend visual color range to enrich
color quality and performance of your viewing
images. SmartKolor is turned off automatically; for
example, in Text mode or Office mode, where it is
not required.
3.3 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes a
monitor's contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up backlighting
for clearer, crisper and brighter images or dimming
backlighting for clear display of images on dark
backgrounds.
Why do I need it?
You want the very best visual clarity and viewing
comfort for every type of content. SmartContrast
dynamically controls contrast and adjusts
backlighting for clear, crisp, bright gaming and
video images or displays clear, readable text for
office work. By reducing your monitor's power
consumption, you save on energy costs and
extend the lifetime of your monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
11
3. Image Optimization
Installation
• Follow the instruction and complete the
installation.
• You can launch after installation is completed.
• If you want to launch later, you can either click
the shortcut on desktop or toolbar.
3.5 Philips SmartControl Premium
The new SmartControl Premium software
by Phillips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the past as
this user friendly software guides you through fine-
tuning resolution, Color calibration, Clock/Phase
adjustments, RGB White point adjustment, etc.
Equipped with latest technology in core algorithm
for fast processing and response, this Windows
7 compliant eye catching animated Icon based
software is ready to enhance your experience
with Philips monitors!
3.4 SmartSharpness
What is it?
Smart technology that enhances sharpness when
you need it for ultimate display performance and
more entertainment fun when you are viewing
videos or photos.
Why do I need it?
You want the ultimate in sharpness for more
entertainment fun when viewing photos or videos.
How does it work?
Smart technology enhances sharpness when you
need it for ultimate display performance and more
entertainment fun when you are viewing videos or
photos in the Movie or Game mode. It is turned
off for top quality display of office applications
and in the Economy mode to reduce power
consumptions.
First launch -Wizard
• The first time after installation of
SmartControl Premium, it will automatically
go to Wizard for first time launch.
• The wizard will guide you through adjustment
your monitor performance step by step.
• You can go to Plug-in menu to launch wizard
later on as well.
• You can adjust more options without wizard
by Standard pane.
12
3. Image Optimization
Start with Standard pane:
Adjust menu:
• Adjust Menu allow you to adjust Brightness,
Contrast, Focus, Position and Resolution.
• You can follow the instruction and do the
adjustment.
• Cancel prompts user if you want to cancel
installation.
13
3. Image Optimization
Color menu:
• Color Menu allow you to adjust RGB, Black
Level, White Point, Color Calibration, and
SmartImage (Please refer to SmartImage
section).
• You can follow the instruction and do the
adjustment.
• Refer to below table for sub-menu item base
on your input.
• Example for Color Calibration
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. Quick View loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on. If
unchecked, does not allow for color calibration
to happen, dimes out start and quick view
buttons.
6. Must have patent info in calibration screen.
14
3. Image Optimization
ECO
Theft Deterrence Pane will only be active when
selecting Theft Deterrence Mode from the drop-
down Plug Ins menu.
First color Calibration Screen:
• Previous button is disabled until the second
color screen.
• Next goes to the succeeding target (6-targets).
• Final next goes File>Presets pane.
• Cancel closes the UI and returns to the plug
in page.
SmartImage
Allows user to change setting for better display
setting based on content.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
15
3. Image Optimization
To enable Theft Deterrence, clicking Enable Theft
Deterrence Mode button brings up the following
screen:
• User can enter PIN between 4 and 9 digits
numbers only.
• After entering PIN, Accept button takes user
to the pop-up dialog box on the following
page.
• Minimum minutes set to 5. Slider set to 5 by
default.
• Does not require the display be attached to
a different host to go into Theft Deterrence
mode.
After creating PIN, the Theft Deterrence pane will
indicate Theft Deterrence Enabled and provide
PIN Options button:
• Theft Deterrence Enabled is displayed.
• Disable Theft Deterrence Mode opens pane
screen on next page.
• PIN Options button only available after user
creates PIN, button opens secure PIN web
site.
Options>Preferences - Will only be active
when selecting Preferences from the drop-down
Options menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
• Displays current preference settings.
• A checked box enables the feature. The check
box is a toggle.
• Enable Context Menu on desktop is checked
(On) by default. Enable Context menu
displays SmartControl Premium selections for
Select Preset and Tune Display in the desktop
right-click context menu. Disabled removes
SmartControl Premium from the right click
context menu.
• Enable Task Tray icon is checked (On) by
default. Enable context menu shows the task
tray menu for SmartControl Premium. A right
click on the task tray icon displays the menu
options for Help, Technical Support. Check for
Upgrade, About, and Exit. When Enable task
tray menu is disabled, the task tray icon will
only display EXIT.
• Run at Startup is checked (On) by default.
When disabled, SmartControl Premium will
not launch at start or be in the task tray. The
only way to launch SmartControl Premium is
either from the desktop short cut or from the
program file. Any preset set to run at startup
will not load when this box is unchecked
(Disabled).
• Enable transparency mode (Windows 7, Vista,
XP). Default is 0% Opaque.
16
3. Image Optimization
Options>Input - Will only be active when selecting
Input from the drop-down Options menu. On a
non-supported display capable of DDC/CI, only
the Help and Options tabs are available. All other
SmartControl Premium tabs are not available.
• Display the Source instruction pane and
current input source setting.
• On single input displays, this pane will not be
visible.
Options>Audio - Will only be active when
selecting Volume from the drop-down Options
menu.
On a non-supported display capable of DDC/CI,
only the Help and Options tabs are available.
Option>Auto Pivot
17
3. Image Optimization
Help>User Manual - Will only be active when
selecting User Manual from the drop-down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
Help>Version - Will only be active when selecting
Version from the drop- down Help menu. On a
non-supported display capable of DDC/CI, only
the Help and Options tabs are available.
Context Sensitive menu
The Context Sensitive menu is Enabled by default.
If Enable Context Menu has been checked in the
Options>Preferences pane, then the menu will be
visible.
The Context Menu has four entries:
• SmartControl Premium - When selected the
About Screen is displayed.
• Select Preset - Provides a hierarchical menu
of saved presets for immediate use. A check
mark shows the currently selected preset.
Facoty Preset can also be called from the drop
down menu.
• Tune Display - Opens the SmartControl
Premium control panel.
• SmartImage - Check current settings, Office,
Photo, Movie, Game, Economy, Off.
18
3. Image Optimization
Task Tray Menu Enabled
The task tray menu can be displayed by right-
clicking on the SmartControl Premium icon from
the task tray. Left Click will launch the application.
The task tray has five entries:
• Help - Access to User Manual file: Open User
Manual file using the default browser window.
• Technical Support - displays the tech support
page.
• Check for Update - takes the user to PDI
Landing and checks the user's version against
the most current available.
• About - Displays detailed reference
information: product version, release
information, and product name.
• Exit - Close SmartControl Premium
To run SmartControl Premium again either
select SmartControl Premium from Program
menu, double-click the desktop PC icon or
restart the system.
Task Tray Menu Disabled
When the Task Tray is disabled in the preference
folder, only the EXIT selection is available. To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.
19
3. Image Optimization
3.6 SmartDesktop Guide
SmartDesktop
SmartDesktop is in SmartControl Premium. Install
SmartControl Premium and select SmartDesktop
from Options.
• Align to partition check box will enable
automatic alignment for the window when
dragged into the defined partition.
• Select the desired partition by clicking on the
icon. The partition will be applied to the
desktop and the icon will be highlighted.
• Identify provides a quick way to view the grid.
Drag and Drop Windows
Once the partitions are configured and Align to
partition is selected a window can be dragged
into the region and it will automatically align.
When the window and mouse cursor are within
the region, the region will become highlighted.
Note
If the outline of the region is not visible when
dragging the window, “Show windows contents
while dragging” is disabled. To enable:
1. In Control Panel, click System.
2. Click Advanced system settings (For Vista &
Win7 OS, this is located on the left sidebar)
3. In Performance section, click Settings.
4. In the box, check Show window contents
while dragging, and click OK.
Other alternative path:
Vista
Control Panel > Personalization > Window
Color and Appearance > Click "Open Classic
appearance properties for more color options"
> Click "Effects" button > check Show window
contents while dragging
XP:
Display Properties>Appearance>Effects...> check
Show window contents while dragging
Win 7:
No other alternative path available.
20
3. Image Optimization
Title Bar Options
Desktop partition can be accessed from the title
bar of the active window. This provides a quick
and easy way to manage the desktop as well as
sending any window to any partition without
having to drag and drop. Move the cursor into
the active window’s title bar to access the drop
down menu.
Right Click Menu
Right click on the Desktop Partition icon to view
the drop down menu.
1. Find Windows – In some cases, the user may
have sent multiple windows to the same
partition. Find Window will show all open
windows and move the selected window to
the forefront.
2. Desktop Partition – Desktop Partition shows
the current selected partition and allows the
user to quickly change to any of the partitions
shown in the drop down.
Note
If more than one display is attached, the user can
select the targeted display to change the partition.
The highlighted icon represents the current active
partition.
3. Identify Partition – Displays the outline grid
on the desktop for the current partition.
4. Align On/Align Off – Enables/disables the
drag and drop auto align feature.
5. Exit – Closes Desktop Partition and
Display Tune. To re-initialize, launch
Display Tune from the start menu or short cut
on the desktop.
21
3. Image Optimization
Task Tray Right Click
The task tray also contains most of the features
supported in the title bar (with the exception of
automatically sending a window to any partition).
• Find Windows – In some cases, the user may
have sent multiple windows to the same
partition. Find Window will show all open
windows and move the selected window to
the forefront.
• Desktop Partition – Desktop Partition shows
the current selected partition and allows the
user to quickly change to any of the partitions
shown in the drop down.
• Identify Partition – Displays the outline grid
on the desktop for the current partition.
• Align On/Align Off – Enables/disables the
drag and drop auto align feature.
Left Click Menu
Left click on the Desktop Partition icon to quickly
send the active window to any partition without
having to drag and drop. Releasing the mouse will
send the window to the highlighted partition.
22
3. Image Optimization
SmartDesktop Partition Definitions
Name Description Image
Full Desktop Applies all settings to the entire desktop.
Vertical Assesses the screen resolution and divides the display into
two evenly sized vertical regions.
For 90/270 maintain vertical configuration.
Horizontal Assesses the screen resolution and divides the display into
two evenly sized horizontal regions.
For 90/270 maintain horizontal configuration.
Vertical Triple Assesses the screen resolution and divides the display into
three evenly sized vertical regions.
For 90 Partition 1 horizontal top Partition 2 horizontal
center Partition 3 horizontal bottom.
For 270 Partition 3 horizontal top Partition 2 horizontal
center Partition 1 horizontal bottom.
Vertical Split Left Assesses the screen resolution and divides the display into
two vertical regions, the left hand side is a single region,
the right hand side is split into two evenly sized regions
For 90 Partition 1 on top Partition 2&3 on bottomFor
270 Partition 1 on bottom Partition 2&3 on top.
Vertical Split Right Assesses the screen resolution and divides the display into
two vertical regions, the right hand side is a single region,
the left hand side is split into two evenly sized regions
For 90 Partition 1&2 on top Partition 3 on bottom.
For 270 Partition 3 on top Partition 1&2 on bottom.
23
3. Image Optimization
Name Description Image
Horizontal Split Top Assesses the screen resolution and divides the display into
two evenly sized horizontal regions, the top region is single,
the bottom region is spilt into two evenly sized regions
For 90 Partition 1 on right side Vertical Partition 2&3 on
left side Vertical.
For 270 Partition 1 on left side Vertical Partition 2&3 on
right side Vertical.
Horizontal Split Bottom Assesses the screen resolution and divides the display into
two evenly sized horizontal regions, the bottom region is
single, the top region is spilt into two evenly sized regions
For 90 Partition 1&2 on right side Vertical Partition 3 on
left side Vertical.
For 270 Partition 1&2 on left side Vertical Partition 3 on
right side Vertical.
Even Split Assesses the screen resolution and divides the display into
four evenly sized regions.
24
4. Technical Specification
4 Technical Specifications
Picture/Display
Monitor panel type TFT-LCD
Backlight LED
Panel size 23.6'' W (59.9 cm)
Aspect ratio 16:9
Pixel Pitch 0.272 x 0.272 mm
Brightness 300 cd/m²
SmartContrast 20,000,000:1
Contrast ratio (typical) 1000:1
Response time (typical) 2 ms
Optimum Resolution 1920 x 1080 @ 60Hz
Viewing angle 170° (H) / 160° (V) @ C/R > 10
Picture Enhancement SmartImage
Display colors 16.7 M
Vertical refresh rate 56Hz -76Hz
Horizontal Frequency 30kHz - 83kHz
sRGB YES
Connectivity
Signal input (248C3L) DVI-D (Digital), VGA (Analog)
Signal input (248C3LH) VGA (Analog), HDMI
Input Signal Separate Sync, Sync on Green
Audio In/Out (248C3LH) HDMI audio out
Convenience
User Convenience
OSD Languages English, French, German, Italian, Russian, Spanish,
Simplified Chinese, Portuguese
Other convenience Kensington lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 7/Vista/XP, Mac OSX, Linux
Stand
Tilt -5/+20
25
4. Technical Specification
Power (248C3L)
On mode 20.23W (typ.), 24.51W (max.)
Energy Consumption
(EnergyStar 5.0 test method)
AC Input Voltage at
100VAC +/-5VAC,
50Hz +/- 3Hz
AC Input Voltage at
115VAC +/-5VAC,
60Hz +/- 3Hz
AC Input Voltage at
230VAC +/-5VAC,
50Hz +/ -3Hz
Normal Operation (typical) 15.33W 15.29W 15.35W
Sleep (typical) 0.3W 0.3W 0.3W
Off 0.3W 0.3W 0.3W
Heat Dissipation* AC Input Voltage at
100VAC +/-5VAC,
50Hz +/ -3Hz
AC Input Voltage at
115VAC +/-5VAC,
60Hz +/ -3Hz
AC Input Voltage at
230VAC +/-5VAC,
50Hz +/ -3Hz
Normal Operation 52.32BTU 52.18BTU 52.39BTU
Sleep (typical) 1.02BTU 1.02BTU 1.02BTU
Off 1.02BTU 1.02BTU 1.02BTU
Power (248C3LH)
On mode 20.79W (typ.), 24.43W (max.)
Energy Consumption
(EnergyStar 5.0 test method)
AC Input Voltage at
100VAC +/-5VAC,
50Hz +/- 3Hz
AC Input Voltage at
115VAC +/-5VAC,
60Hz +/- 3Hz
AC Input Voltage at
230VAC +/-5VAC,
50Hz +/ -3Hz
Normal Operation (typical) 16.64W 16.6W 16.56W
Sleep (typical) 0.3W 0.3W 0.3W
Off 0.3W 0.3W 0.3W
Heat Dissipation* AC Input Voltage at
100VAC +/-5VAC,
50Hz +/ -3Hz
AC Input Voltage at
115VAC +/-5VAC,
60Hz +/ -3Hz
AC Input Voltage at
230VAC +/-5VAC,
50Hz +/ -3Hz
Normal Operation 56.79BTU 56.66BTU 56.62BTU
Sleep (typical) 1.02BTU 1.02BTU 1.02BTU
Off 1.024BTU 1.024BTU 1.024BTU
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Adapter, (Input) 100-240V AC, 50/60Hz, 1.0A, (Output) 12V DC,
3A
26
4. Technical Specification
Dimension
Product with stand (WxHxD) 579 x 443 x 194mm
Product without stand
(WxHxD)
579 x 369 x 33mm
Box dimension (WxHxD) 632 x 510 x 112mm
Weight
Product with base 4.2kg (248C3L), 4.2kg (248C3LH)
Product without base 3.9kg (248C3L), 4.0kg (248C3LH)
Product with packaging 5.1kg (248C3L), 5.1kg (248C3LH)
Operating Condition
Temperature range Storage: -20°C to 60°C
operation: 0°C to 40 °C
Relative humidity 20% to 80%
Altitude Non-operation: + 40,000 ft ( 12,192 m)
operation: + 12,000 ft ( 3,658 m)
MTBF 30,000 hrs
Environmental
ROHS YES
EPEAT Silver (www.epeat.net)
Packaging 100% recyclable
Compliance and standards
Regulatory Approvals BSMI, CE Mark, FCC Class B, GOST, SEMKO, TCO certified, UL/
cUL,ISO9241-307, TUV-GS, TUV-Ergo
Cabinet
Color Black(Bezel)/White(Rear), or other color options as applicable in
your regions
Finish Glossy
Note
1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for
registration status in your country.
2. This data is subject to change without notice. Go to www.philips.com/support to download the latest
version of leaflet.
27
4. Technical Specification
4.1 Resolution & Preset Modes
Maximum Resolution
For 248C3L/248C3LH
1920 x 1080 at 60 Hz (analog input)
1920 x 1080 at 60 Hz (digital input)
Recommended Resolution
For 248C3L/248C3LH
1920 x 1080 at 60 Hz (digital input)
H. freq (kHz) Resolution V. freq (Hz)
31.47 640x480 59.94
37.88 800x600 60.32
48.36 1024x768 60.00
54.00 1152x864 60.00
44.77 1280x720 59.86
47.78 1280x768 59.87
49.70 1280x800 59.81
60.00 1280x960 60.00
63.89 1280x1024 60.02
47.71 1360x768 60.02
55.47 1440x900 59.90
55.94 1440x900 59.89
75.00 1600x1200 60.00
64.67 1680x1050 59.88
65.29 1680x1050 59.95
66.59 1920x1080 59.93
74.04 1920x1200 59.95
67.50 1920x1080 60.00
Note
Please notice that your display works best at
native resolution of 1920 X 1080@60Hz. For
best display quality, please follow this resolution
recommendation.
28
5. Power Management
5. Power Management
5.1 Automatic PowerSaving
If you have VESA DPM compliance display card
or software installed in your PC, the monitor can
automatically reduce its power consumption when
not in use. If an input from a keyboard, mouse or
other input device is detected, the monitor will
'wake up' automatically. The following table shows
the power consumption and signaling of this
automatic power saving feature:!
Note
This data is subject to change without notice.
The following setup is used to measure power
consumption on this monitor.
Native resolution: 1920x1080.
Contrast: 50%
Brightness: 300 nits
Color temperature: 6500k with full white pattern
Power Management Definition (248C3L)
VESA
Mode
Video H-sync V-sync Power Used LED color
Active ON Yes Yes 20.23W (typ.),
24.51W (max.)
White
Sleep (typ.) OFF No No 0.3W White
(Blinking)
Switch Off OFF - - 0.3W OFF
Power Management Definition (248C3LH)
VESA
Mode
Video H-sync V-sync Power Used LED color
Active ON Yes Yes 20.79W (typ.),
24.43W (max.)
White
Sleep (typ.) OFF No No 0.3W White
(Blinking)
Switch Off OFF - - 0.3W OFF
29
6. Regulatory Information
6 Regulatory Information
Lead-free Product
Lead free display promotes
environmentally sound recovery and
disposal of waste from electrical and
electronic equipment. Toxic substances
like Lead has been eliminated and compliance
with European community’s stringent RoHs
directive mandating restrictions on hazardous
substances in electrical and electronic equipment
have been adhered to in order to make Philips
monitors safe to use throughout its life cycle.
Congratulations,
Your display is designed for both you and the
planet!
The display you have just purchased
carries the TCO Certified label.
This ensures that your display
is designed, manufactured and
tested according to some of the
strictest quality and environmental requirements
in the world. This makes for a high performance
product, designed with the user in focus that also
minimizes the impact on the climate and our
natural environment.
TCO Certified is a third party verified program,
where every product model is tested by an
accredited impartial test laboratory. TCO
Certified represents one of the toughest
certifications for displays worldwide.
Some of the Usability features of the TCO
Certified for displays:
Visual ergonomics for good image quality •
is tested to ensure top performance and
reduce sight and strain problems. Important
parameters are luminance, contrast, resolution,
black level, gamma curve, colour and luminance
uniformity and colour rendering
Products are tested according to rigorous safety •
standards at impartial laboratories
Electric and magnetic fields emissions as low as •
normal household background levels
Low acoustic noise emissions (when applicable) •
Some of the Environmental features of the TCO
Certified for displays:
The brand owner demonstrates corporate •
social responsibility and has a certified
environmental management system (EMAS or
ISO 14001)
Very low energy consumption both in on- and •
standby mode minimize climate impact
Restrictions on chlorinated and brominated •
flame retardants, plasticizers, plastics and heavy
metals such as cadmium, mercury and lead
(RoHS compliance)
Both product and product packaging is prepared •
for recycling
The brand owner offers take-back options •
The requirements can be downloaded from our
web site. The requirements included in this label
have been developed by TCO Development in
co-operation with scientists, experts, users as well
as manufacturers all over the world. Since the end
of the 1980s TCO has been involved in influencing
the development of IT equipment in a more user-
friendly direction. Our labeling system started with
displays in 1992 and is now requested by users
and ITmanufacturers all over the world. About
50% of all displays worldwide are TCO certified.
For more information, please visit
www.tcodevelopment.com
For displays with glossy bezels the user should
consider the placement of the display as the bezel
may cause disturbing reflections from surrounding
light and bright surfaces.
30
6. Regulatory Information
Benefits of EPEAT
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efficiency specifications,
means that these products will consume less
energy throughout their life.
CE Declaration of Conformity
This product is in conformity with the following
standards
EN60950-1:2006 (Safety requirement of •
Information Technology Equipment)
EN55022:2006 (Radio Disturbance •
requirement of Information Technology
Equipment)
EN55024:1998+A1:2001+A2:2003 (Immunity •
requirement of Information Technology
Equipment)
EN61000-3-2:2006 (Limits for Harmonic •
Current Emission)
EN61000-3-3:1995+A1:2001+A2:2005 •
(Limitation of Voltage Fluctuation and Flicker)
following provisions of directives applicable
2006/95/EC (Low Voltage Directive) •
2004/108/EC (EMC Directive) •
Energy Star Declaration
(www.energystar.gov)
As an ENERGY STAR® Partner,
we have determined that this
product meets the ENERGY STAR®
guidelines for energy efficiency.
Note
We recommend you switch off the monitor when
it is not in use for a long time.
EPEAT
(www.epeat.net)
“The EPEAT (Electronic Product
Environmental Assessment Tool)
program evaluates computer
desktops, laptops, and monitors
based on 51 environmental criteria developed
through an extensive stakeholder consensus
process supported by US EPA.
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and select
desktop computers, notebooks and monitors
based on their environmental attributes. EPEAT
also provides a clear and consistent set of
performance criteria for the design of products,
and provides an opportunity for manufacturers to
secure market recognition for efforts to reduce
the environmental impact of its products.”
2005/32/EC (EuP Directive, EC No. 1275/2008 •
mplementing Directive for Standby and Off
mode power consumption) and is produced
by a manufacturing organization on ISO9000
level.
The product also comply with the following
standards
ISO9241-307:2008 (Ergonomic requirement, •
Analysis and compliance test methods for
electronic visual displays)
GS EK1-2000:2009 (GS mark requirement) •
prEN50279:1998 (Low Frequency Electric and •
Magnetic fields for Visual Display)
MPR-II (MPR:1990:8/1990:10 Low Frequency •
Electric and Magnetic fields)
TCO certified (Requirement for Environment •
Labeling of Ergonomics, Energy, Ecology and
Emission, TCO: Swedish Confederation of
Professional Employees) for TCO versions
31
6. Regulatory Information
Federal Communications Commission (FCC)
Notice (U.S. Only)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation. This
equipment generates, uses and can radiate
radio frequency energy and, if not installed
and used in accordance with the instructions,
may cause harmful interference to radio
communications. However, there is no
guarantee that interference will not occur
in a particular installation. If this equipment
does cause harmful interference to radio or
television reception, which can be determined
by turning the equipment off and on, the
user is encouraged to try to correct the
interference by one or more of the following
measures:
Reorient or relocate the receiving antenna. •
Increase the separation between the •
equipment and receiver.
Connect the equipment into an outlet on •
a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/ •
TV technician for help.
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user's authority to
operate the equipment.
Use only RF shielded cable that was supplied with
the monitor when connecting this monitor to a
computer device.
To prevent damage which may result in fire or
shock hazard, do not expose this appliance to rain
or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
32
6. Regulatory Information
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils numériques
de class B,aux termes de l'article 15 Des
règles de la FCC. Ces limites sont conçues
de façon à fourir une protection raisonnable
contre les interférences nuisibles dans le cadre
d'une installation résidentielle.
CET appareil produit, utilise et peut émettre
des hyperfréquences qui, si l'appareil n'est pas
installé et utilisé selon les consignes données,
peuvent causer des interférences nuisibles aux
communications radio.
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une installation
particulière. Si cet appareil est la cause
d'interférences nuisibles pour la réception des
signaux de radio ou de télévision, ce qui peut
être décelé en fermant l'équipement, puis en
le remettant en fonction, l'utilisateur pourrait
essayer de corriger la situation en prenant les
mesures suivantes:
Réorienter ou déplacer l'antenne de réception. •
Augmenter la distance entre l'équipement et •
le récepteur.
Brancher l'équipement sur un autre circuit que •
celui utilisé par le récepteur.
Demander l'aide du marchand ou d'un •
technicien chevronné en radio/télévision.
Toutes modifications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
EN 55022 Compliance (Czech Republic Only)
33
6. Regulatory Information
Polish Center for Testing and Certification
Notice
The equipment should draw power from a socket
with an attached protection circuit (a three-
prong socket). All equipment that works together
(computer, monitor, printer, and so on) should
have the same power supply source.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
A protection mark "B" confirms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
BSMI Notice (Taiwan Only)
North Europe (Nordic Countries) Information
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR DU
STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT ER
NEMT TILGÆNGELIGE.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
34
6. Regulatory Information
Ergonomie Hinweis (nur Deutschland)
Der von uns gelieferte Farbmonitor entspricht den
in der "Verordnung über den Schutz vor Schäden
durch Röntgenstrahlen" festgelegten Vorschriften.
Auf der Rückwand des Gerätes befindet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften über
die Bauart von Störstrahlern nach Anlage III ¤ 5
Abs. 4 der Röntgenverordnung erfüllt sind.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine bauartgleiche
eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf dunklem
Untergrund zu verwenden (schlechte Lesbarkeit
und erhöhte Augenbelastung bei zu geringem
Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel nach
DIN 45 635 beträgt 70dB (A) oder weniger.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products are produced and sold for
China market have to meet China RoHS request.
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ڶڶ୭凝ࢨցైڇإൄࠌش㦕ٙՀլ
㢸䦡س؆ࢨડ䦣ʿʳ䶣ஒ䣈ش㡬ࠌش具
䶣ஒ䣈լ㢸㢑㩾ቼທګ䢘ૹۆࢨ㢑
ࠡԳߪΕʳ凗䣈ທګ䢘ૹ䮦୭ཚૻΗ
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㾘ˈᇚ݊Ѹ㒭ᔧഄ᳝ᆊ䅸ৃⱘಲᬊ໘⧚䌘䋼ⱘଚ䖯㸠ಲ
ᬊ໘⧚DŽ
35
7. Customer care and warranty
7 Customer care and warranty
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or sub
pixel defects on the TFT monitor panels used in
flat panel monitors are sometimes unavoidable.
No manufacturer can guarantee that all panels will
be free from pixel defects, but Philips guarantees
that any monitor with an unacceptable number
of defects will be repaired or replaced under
warranty. This notice explains the different types
of pixel defects and defines acceptable defect
levels for each type. In order to qualify for repair
or replacement under warranty, the number of
pixel defects on a TFT monitor panel must exceed
these acceptable levels. For example, no more
than 0.0004% of the sub pixels on a monitor may
be defective. Furthermore, Philips sets even higher
quality standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
Pixels and Sub pixels
A pixel, or picture element, is composed of three
sub pixels in the primary colors of red, green and
blue. Many pixels together form an image. When
all sub pixels of a pixel are lit, the three colored
sub pixels together appear as a single white pixel.
When all are dark, the three colored sub pixels
together appear as a single black pixel. Other
combinations of lit and dark sub pixels appear as
single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of pixel
defects and several types of sub pixel defects
within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are the
types of bright dot defects:
One lit red, green or blue sub pixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel)
7.1 Philips' Flat Panel Monitors Pixel Defect
Policy
36
7. Customer care and warranty
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are the
types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the same
type that are near to one another may be more
noticeable, Philips also specifies tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement due
to pixel defects during the warranty period, a
TFT monitor panel in a Philips flat panel monitor
must have pixel or sub pixel defects exceeding the
tolerances listed in the following tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
This monitor is ISO9241-307 compliant. (ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays)
37
7. Customer care and warranty
7.2 Customer Care & Warranty
Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please
visit www.philips.com/support website for details. You may also contact your local Philips Customer
Care Center number listed below.
Contact Information for WESTERN EUROPE region:
Country ASC Consumer care number Price
Austria Siemens I&S +43 0810 000206 € 0.07
Belgium E Care +32 078 250851 € 0.06
Denmark A-novo +45 3525 8761 Local call tariff
Finland A-novo +358 09 2290 1908 Local call tariff
France A-novo +33 082161 1658 € 0.09
Germany Siemens I&S +49 01803 386 853 € 0.09
Greece Allman Hellas +30 00800 3122 1223 Free of charge
Ireland Invec Scotland +353 01 601 1161 Local call tariff
Italy A-novo +39 840 320 041 € 0.08
Luxembourg E Care +352 26 84 30 00 Local call tariff
Netherlands E Care +31 0900 0400 063 € 0.10
Norway A-novo +47 2270 8250 Local call tariff
Poland Zolter +48 0223491505 Local call tariff
Portugal Eatsa Spain +351 2 1359 1440 Local call tariff
Switzerland A-novo +41 02 2310 2116 Local call tariff
Spain Eatsa Spain +34 902 888 785 € 0.10
Sweden A-novo +46 08 632 0016 Local call tariff
United Kingdom Invec Scotland +44 0207 949 0069 Local call tariff
38
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center ASC Consumer care number
Belarus NA IBA +375 17 217 3386
Bulgaria NA LAN Service +359 2 960 2360
Croatia NA Renoprom +385 1 333 0974
Czech Rep. NA Asupport 800 100 697
Estonia NA FUJITSU +372 6519900
Hungary NA Serware +36 1 2426331
NA Profi Service +36 1 814 8080
Latvia NA “ServiceNet LV” Ltd. +371 7460399
Lithuania NA UAB "Servicenet" +370 7400088
Romania NA Blue Ridge Intl. +40 21 2101969
Russia NA CPS +7 (495) 645 6746 (for repair)
NA CEEE Partners +7 (495) 645 3010 (for sales)
Serbia &
Montenegro NA Kim Tec d.o.o. +381 11 20 70 684
Slovakia NA Datalan Service +421 2 49207155
Slovenia NA PC H.and +386 1 530 08 24
Ukraine NA Comel +380 562320045
NA Topaz-Service Company +38 044 245 73 31
Turkey NA Techpro +90 212 444 4 832
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Argentina Vermont 0800 3330 856
Brazil Vermont 0800-7254101
Contact Information for NORTH AMERICA:
Country Call center ASC Consumer care number
Canada Supercom Supercom (800)479-6696
U.S.A. TOS Teleplan (877) 835-1838
Contact Information for CHINA:
China
Consumer care number : 4008 800 008
39
7. Customer care and warranty
Contact Information for APMEA region:
Country Call center ASC Consumer care number
Australia NA AGOS NETWORK PTY LTD 1300 360 386
Bangladesh NA Distributor: Computer Source
Ltd (warranty buy-out)
880-2-9141747, 9127592
880-2-8128848 / 52
Cambodia NA
Distributor: Neat Technology
Pte Ltd (Singapore) (warranty
buy-out)
855-023-999992
Hong Kong /
Macau NA Smart Pixels Technology Ltd. Hong Kong:Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
India NA REDINGTON INDIA LTD Tel: 1 800 425 6396
SMS: PHILIPS to 56677
Indonesia NA PT. Gadingsari elektronika Prima Tel: 62 21 75909053, 75909056,
7511530
Israel NA Eastronics LTD 1-800-567000
Malaysia NA After Market Solutions (CE)
Sdn Bhd 603 7953 3370
Nepal NA Distributor: Syakar Co. Ltd
(warranty buy-out) 977-1-4222395
New Zealand NA Visual Group Ltd. 0800 657447
Pakistan NA Philips Consumer Service (9221) 2737411-16
Philippines NA Glee Electronics, Inc. (02) 633-4533 to 34,
(02) 637-6559 to 60
Singapore NA
Philips Electronics Singapore
Pte Ltd (Philips Consumer Care
Center)
(65) 6882 3999
South Africa NA Sylvara Technologies Pty Ltd 086 0000 888
South Korea NA PCS One Korea Ltd. 080-600-6600
Sri Lanka NA no distributor and/or service
provider currently
Taiwan
PCCW
Teleservices
Taiwan
FETEC.CO 0800-231-099
Thailand NA Axis Computer System Co., Ltd. (662) 934-5498
United Arab
Emirates NA AL SHAHD COMPUTER L.L.C 00971 4 2276525
Vietnam NA FPT Service Informatic
Company Ltd.
+84 8 38248007 Ho Chi Minh City
+84 5113.562666 Danang City
+84 5113.562666 Can tho Province
40
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact Philips
customer service representative.
Common Problems
No Picture (Power LED not lit)
Make sure the power cord is plugged into the •
power outlet and into the back of the monitor.
First, ensure that the power button on the •
front of the monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is white blinking)
Make sure the computer is turned on. •
Make sure the signal cable is properly •
connected to your computer.
make sure the monitor cable has no bent pins •
on the connect side. If yes, repair or replace
the cable.
The Energy Saving feature may be activated •
Screen says
Make sure the monitor cable is properly •
connected to your computer. (Also refer to
the Quick Start Guide).
Check to see if the monitor cable has bent •
pins.
Make sure the computer is turned on. •
AUTO button doesn't function
The auto function is applicable only in VGA- •
Analog mode. If the result is not satisfactory,
you can do manual adjustments via the OSD
menu.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Visible signs of smoke or sparks
Do not perform any troubleshooting steps •
Disconnect the monitor from mains power •
source immediately for safety
Contact with Philips customer service •
representative immediately.
Imaging Problems
Image is not centered
Adjust the image position using the “Auto” •
function in OSD Main Controls.
Adjust the image position using the Phase/ •
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
Check that the signal cable is properly securely •
connected to the graphics board or PC.
Vertical flicker appears
Adjust the image using the “Auto” function in •
OSD Main Controls.
Eliminate the vertical bars using the Phase/ •
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
8 Troubleshooting & FAQs
41
8. Troubleshooting & FAQs
Horizontal flicker appears
Adjust the image using the “Auto” function in •
OSD Main Controls.
Eliminate the vertical bars using the Phase/ •
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
Adjust the contrast and brightness on •
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
Uninterrupted display of still or static images •
over an extended period may cause " burn
in", also known as "after-imaging " or "ghost
imaging", on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known
phenomenon in monitor panel technology. In
most cases, the "burned in" or "after-imaging"
or "ghost imaging" will disappear gradually over
a period of time after the power has been
switched off.
Always activate a moving screen saver •
program when you leave your monitor
unattended.
Always activate a periodic screen refresh •
application if your monitor will display
unchanging static content.
• Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Image appears distorted. Text is fuzzy or blurred.
Set the PC’s display resolution to the same •
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears on
the screen
The remaining dots are normal characteristic •
of the liquid crystal used in today’s technology,
Please refer the pixel policy for more detail.
The "power on" light is too strong and is
disturbing
You can adjust “power on” light using the •
power LED Setup in OSD main Controls.
Audio problem
No sound
Check if audio cable is connected to PC and •
monitor correctly.
Ensure audio is not muted. Press OSD “Menu”, •
select “Audio” then “Mute”. Check it on “Off”
position.
Press “Volume” in OSD main control to adjust •
the volume.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
42
8. Troubleshooting & FAQs
8.2 SmartControl Premium FAQs
Q1. I change the monitor on a PC to a different
one and the SmartControl Premium
becomes un-usable, what do I do?
Ans.: Restart your PC and see if SmartControl
Premium can work. Otherwise, you will
need to remove and re-install SmartControl
Premium to ensure proper driver is installed.
Q2. The SmartControl Premium functions
worked well before, but it does not work
anymore, what can I do?
Ans.: If the following actions were executed, the
monitor driver may need to be
re-installed.
Changed video graphic adapter to another •
one
Updated video driver •
Activities on OS, such as service pack or patch •
Run Windows Update and updated monitor •
and/or video driver
Windows was booted with the monitor •
power off or disconnected.To find out,
please right click My Computer and click on
Properties->Hardware-> Device Manager. If
you see "Plug and Play Monitor" shows under
Monitor, then you need to re-install. Simply
remove SmartControl Premium and re-install
it.
Q3 After installing SmartControl Premium,
when clicking on SmartControl Premium
tab, nothing shows up after a while or a
failure message shows, what happened?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl Premium.
If your graphic adaptor is one of the above
mentioned brands, try to download the
most updated graphic adaptor driver from
corresponding companies’ web site. Install
the driver. Remove SmartControl Premium,
and re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported. Please
visit Philips website and check if an updated
SmartControl Premium driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.: It might be your graphic card adaptor driver
is not the most updated version which fully
supporting DDC/CI interface. Please try to
download the most updated graphic adaptor
driver from corresponding companies’ web
site. Install the driver. Remove SmartControl
Premium and re-install it once more.
43
8. Troubleshooting & FAQs
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.: Philips Service center has a right to ask for
legitimate identification and authorization, in
order to establish ownership of the monitor.
Please note that the anti-theft deterrence
function is provided as a convenient free
option. Managing PIN numbers is the sole
responsibility of the individual user or the
organization who sets it.
In case the PIN number is forgotten,
Philips service center can re-set it for you
at a nominal charge after verification of
ownership. Please note that this activity is
not covered by standard warranty terms.
Q6. In a monitor with the Smartlmage feature,
the sRGB scheme of color temperature
function in SmartControl Premium is not
responding, why?
Ans.: When Smartlmage is enabled, the sRGB
scheme is disabled automatically. To use
sRGB, you need to disable Smartlmage with
the button at the front bezel of your
monitor.
44
8. Troubleshooting & FAQs
8.3 General FAQs
Q1: When I install my monitor what should I
do if the screen shows 'Cannot display this
video mode'?
Ans.: Recommended resolution for this monitor:
1920x1080 @60Hz.
Unplug all cables, then connect your PC to the •
monitor that you used previously.
In the Windows Start Menu, select Settings/ •
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
DisplayControl Panel, select the 'Settings' tab.
Under the setting tab, in box labeled 'desktop
area', move the sidebar to 1920x1080 pixels.
Open 'Advanced Properties' and set the •
Refresh Rate to 60Hz, then click OK.
Restart your computer and repeat step •
2 and 3 to verify that your PC is set at
1920x1080@60Hz.
Shut down your computer, disconnect your •
old monitor and reconnect your Philips
monitor.
Turn on your monitor and then turn on your •
PC.
Q2: What is the recommended refresh rate for
monitor?
Ans.: Recommended refresh rate in monitors is
60Hz. In case of any disturbance on screen,
you can set it up to 75Hz to see if that
removes the disturbance.
Q3: What are the .inf and .icm files on the CD-
ROM? How do I install the drivers (.inf and
.icm)?
Ans.: These are the driver files for your monitor.
Follow the instructions in your user manual
to install the drivers. Your computer may ask
you for monitor drivers (.inf and .icm files)
or a driver disk when you first install your
monitor. Follow the instructions to insert
the ( companion CD-ROM) included in this
package. Monitor drivers (.inf and .icm files)
will be installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and monitor
together determine the available resolutions.
You can select the desired resolution under
Windows® Control Panel with the "Display
properties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the monitor screen resistant to
scratches?
Ans.: In general it is recommended that the panel
surface is not subjected to excessive shocks
and is protected from sharp or blunt objects.
When handling the monitor, make sure that
there is no pressure or force applied to
the panel surface side. This may affect your
warranty conditions.
45
8. Troubleshooting & FAQs
Q7: How should I clean the monitor surface?
Ans.: For normal cleaning, use a clean, soft cloth.
For extensive cleaning, please use isopropyl
alcohol. Do not use other solvents such as
ethyl alcohol, ethanol, acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
Press "OK" to show the OSD (On Screen •
Display) menu
Press "Down Arrow" to select the option •
"Color" then press "OK" to enter color setting,
there are three settings as below.
Color Temperature; The six settings are 1.
5000K, 6500K, 7500K, 8200K, 9300K and
11500K. With settings in the 5000K range
the panel appears ‘warm,' with a red-white
color tone, while a 11500K temperature
yields ‘cool, blue-white toning."
sRGB; this is a standard setting for ensuring 2.
correct exchange of colors between
different device (e.g. digital cameras,
monitors, printers, scanners, etc)
User Define; the user can choose his/her 3.
preference color setting by adjusting red,
green blue color.
Note:
A measurement of the color of light
radiated by an object while it is being heated.
This measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue.
Neutral temperature is white, at 6504K.
Q9: Can I connect my monitor to any PC,
workstation or Mac?
Ans.: Yes. All Philips monitors are fully compatible
with standard PCs, Macs and workstations.
You may need a cable adapter to connect
the monitor to your Mac system. Please
contact your Philips sales representative for
more information.
Q10: Are Philips monitors Plug-and- Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Vista/XP/NT,
Mac OSX, Linux
Q11: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in monitor
panels?
Ans.: Uninterrupted display of still or static images
over an extended period may cause "burn
in", also known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-known
phenomenon in monitor panel technology. In
most cases, the "burned in" or "atter-imaging"
or "ghost imaging" will disappear gradually
over a period of time after the power has
been switched off. Always activate a moving
screen saver program when you leave your
monitor unattended.
Always activate a periodic screen refresh
application if your monitor will display
unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing sharp text,
and is displaying jagged characters?
Ans.: Your monitor works best at its native
resolution of 1920x1080@60Hz. For best
display please use this resolution.
2011 © Koninklijke Philips Electronics N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trade marks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
M3248CLE2Q