Table of Contents
Philips 271P4QPJKES/00 User Manual
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Table of Contents
1. Important ............................................... 1
1.1 Safety precautions and maintenance .1
1.2 Notational Descriptions ............................2
1.3 Disposal of product and packing
material ...............................................................3
2. Setting up the monitor .......................4
2.1 Installation .........................................................4
2.2 Operating the monitor .............................. 5
2.3 Remove the Base Assembly for VESA
Mounting ............................................................8
3. Image Optimization .............................9
3.1 SmartImage ......................................................9
3.2 SmartContrast .............................................10
4. PowerSensor™ ..................................11
5. Built-in Webcam with Microphone 12
5.1 PC system requirements .......................12
5.2 Using the device .........................................12
6. TechnicalSpecications .....................13
6.1 Resolution & Preset Modes .................15
7. Power Management ...........................16
8. Customer care and warranty ..........17
8.1 Philips’ Flat Panel Monitors Pixel
Defect Policy .................................................17
8.2 Customer Care & Warranty ...............19
9. Troubleshooting & FAQs ..................24
9.1 Troubleshooting .......................................... 24
9.2 General FAQs .............................................. 25
1
1. Important
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or procedures
other than those specied in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer monitor.
Operation
• Please Keep the monitor out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
• Do not block the ventilation holes on the
cabinet.
• When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
• If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
• Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
• Do not subject the monitor to severe
vibration or high impact conditions during
operation.
• Do not knock or drop the monitor during
operation or transportation.
Maintenance
• To protect your monitor from possible
damage, do not put excessive pressure
on the monitor panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the monitor panel.
• Unplug the monitor if you are not going to
use it for an extensive period of time.
• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
• If your monitor gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.
• Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
• In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.
2
1. Important
• Temperature: 0-40°C 32-95°F
• Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
• Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
• “Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
• The casing cover should be opened only by
qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)
• For transportation information, please refer
to “Technical Specifications”.
• Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specic presentation of the warning is
mandated by the relevant regulatory authority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government ofce, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please nd out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit: http://www.philips.com/a-w/about/
sustainability.html
4
2. Setting up the monitor
2. Setting up the monitor
2.1 Installation
Package contents
VGA
(Optional) DVI (Optional)
DP (Optional)USB (Optional)
HDMI (Optional)
271P4
2013
使用产品前请阅读使用说明
保留备用
user s manual
Install base stand
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2. Hold the stand with both hands.
(1) Gently attach the stand to the VESA
mount area until the latch locks the
stand.
(2) Gently attach the base to the stand.
(3) Use your ngers to tighten the screw
located at the bottom of the base, and
secure the base to the stand tightly.
1
32
5
2. Setting up the monitor
Connecting to your PC
12 3 4 5 6 7 8
9
2
3
4
56
7
9
10
11
1 AC power switch
2 AC power input
3 DisplayPort input
4 HDMI input
5 DVI input
6 VGA input
7 Audio input
8 Kensington anti-theft lock
9 Earphone jack
10 USB downstream
11 USB uptream
Connect to PC
1. Connect the power cord to the back of
the monitor rmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Connect the PC audio cable to the audio
connector on the back of your computer.
5. Plug the power cord of your computer and
your monitor into a nearby outlet.
6. Connect the USB upstream port on
the monitor and the USB port on your
computer with a USB cable.
The USB downstream port is now ready
for any USB device to plug in.
7. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
2.2 Operating the monitor
Description of the control buttons
5 4
3
21
76
10 9 8
1Switch monitor’s power ON and
OFF.
2Access the OSD menu
.
Conrm the OSD adjustment.
3Adjust the OSD menu.
4PowerSensor.
5Adjust volume of the display.
6Return to previous OSD level.
7
SmartImage
hot key
. There are 6
modes to select: Ofce, Photo,
Movie, Game, Economy, Off.
82.0 Megapixel Webcam
(Only available on 271P4QPJK model)
9Webcam activity light
(Only available on 271P4QPJK model)
10 Microphone
(Only available on 271P4QPJK model)
6
2. Setting up the monitor
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips monitors. It allows an end user to adjust
screen performance or select functions of
the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
Basic and simple instruction on the control
keys
In the OSD shown above, you can press
buttons at the front bezel of the monitor
to move the cursor, and press OK button to
conrm the choice or change.
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
Input
PowerSensor
Audio
Horizontal
Vertical
Transparency
OSD Time Out
Auto
V.Position
Phase
Clock
Resolution Notification
Reset
Information
Color Temperature
sRGB
User Define
On
Off
H.Position
Power LED
VGA
DVI
HDMI
DisplayPort
SmartResponse
Picture Format
SmartContrast
Gamma
Pixel Orbiting
Over Scan
Contrast
Brightness
Stand-Alone
Mute
DP Audio
English Español, Français, Deutsch, Italiano,
Português, Русский 简体中文
0~100
0~100
Off, 1, 2, 3, 4
5 s, 10 s, 20 s, 30 s, 60 s
On, Off
Yes, No
0~100
0~100
0~100
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
0~100
0, 1, 2, 3, 4
0, 1, 2, 3, 4
0~100
On, Off
On, Off
On, Off
On, Off
DP, Audio In
Off, Fast, Faster, Fastest
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
0~100
Wide screen, 4:3
7
2. Setting up the monitor
Resolutionnotication
This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz. When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
Tilt
20˚
-5˚
Swivel
+65˚
-65˚
Height adjustment
150mm
Pivot
90˚
0˚
8
2. Setting up the monitor
2.3 Remove the Base Assembly for
VESA Mounting
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
1. Extend the monitor base to its maximum
height.
2. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen. Then lift the monitor
stand.
3. While keeping the release button pressed,
tilt the base and slide it out.
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
100mm
100mm
9
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
Why do I need it?
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
How to enable SmartImage?
1. Press to launch the SmartImage on
screen display.
2. Keep pressing to toggle among Ofce,
Photo, Movie, Game, Economy and Off.
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also press "OK" to make conrmation.
There are six modes to select: Ofce, Photo,
Movie, Game, Economy and Off.
• Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
• Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
• Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
10
3. Image Optimization
office applications and lower power
consumption.
• Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for ofce work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
11
4. PowerSensor™
4. PowerSensor™
How does it work?
• PowerSensor works on principle of
transmission and reception of harmless
“infrared” signals in order to detect
userpresence.
• When the user is in front of the monitor
the monitor operates normally, at the
predetermined settings that the user has set -
i.e. Brightness, contrast, color, etc.
• Assuming that the monitor was set to 100%
of brightness for example, when the user
leaves his seat and is no longer in front of the
monitor, the monitor automatically reduces
the power consumption up to 80%.
User present in front User not present
ttaW ttaW
Power consumption as illustrated above is for
reference purpose only
Setting
Default settings
PowerSensor is designed to detect the presence of
the user located between 30 and 100 cm (12 and
40 inches) from the display and within ve degrees
left or right of the monitor.
Custom settings
If you prefer to be in a position outside the
perimeters listed above, choose a higher strength
signal for optimal detection efciency: The higher
the setting, the stronger the detection signal. For
maximum PowerSensor efciency and proper
detection, please position yourself directly in front
of your monitor.
• If you choose to position yourself more than
100 cm or 40 inches from the monitor use
the maximum detection signal for distances
up to 120cm or 47 inches. (setting 4)
• Since some dark colored clothing tends to
absorb infrared signals even when the user
is within 100 cm or 40 inches of the display,
step up signal strength when wearing black or
other dark clothes.
Hot key Sensor distance
Landscape/Portrait mode
Landscape mode
Portrait mode
Above illustrations are for reference purpose only
How to adjust settings
If PowerSensor is not operating correctly inside or
outside the default range, here’s how to ne-tune
detection:
• Press the PowerSensor hot key.
• You will find the adjustment bar.
• Adjust the PowerSensor detection adjustment
to Setting 4 and press OK.
• Test the new setup to see if PowerSensor
properly detects you in your current position.
• PowerSensor function is designed to work
in Landscape mode (horizontal position)
only. After PowerSensor turn on it, it will
automatically turn Off if the monitor is used
in Portrait mode (90 degree/vertical position);
it will automatically turn ON if monitor is
returned to its default Landscape position.
Note
A manually selected PowerSensor mode will
remain operational unless and until it is readjusted
or the default mode is recalled. If you nd that
the PowerSensor is excessively sensitive to nearby
motion for some reason, please adjust to a lower
signal strength.
12
5. Built-in Webcam with Microphone
5. Built-in Webcam with
Microphone
Note
USB connection between the monitor and PC is
required for the webcam to operate.
The webcam allows you to hold interactive video
and audio conference calls over the internet. It
provides the most convenient and easiest way
for Business persons to communicate with other
colleagues around the world, saving a lot time
and money. Depending on the software used, it
also allows you to take photos, share les or use
microphone only without enabling webcam. The
microphone and activity light are on the side of the
webcam on the bezel of the display.
5.1 PC system requirements
• Operating system : Microsoft Windows 7,
Microsoft Windows Vista, Microsoft Windows
XP (SP2), and any other OS whichever
support UVC/UAC (USB Video Class
compliant / Audio Class compliant) under
USB 2.0 standard
• Processor: 1.6GHz or above
• RAM: 512MB (for XP) / 1GB(for Vista and
Windows7)
• Hard disk space: minimum 200MB
• USB: USB 2.0 or above, UVC/UAC support
5.2 Using the device
Philips monitor with webcam device transmits
video and sound data through USB port. It can be
enabled by simply connecting your USB cable from
your PC to the USB upstream of USB hub on the
side IO of monitor.
1. Connect your USB cable to upstream of USB
hub on the side IO of monitor from PC side.
2. Turn on your PC and make sure your internet
connection is working properly.
3. Download and enable free online chatting
software such as Skype, Internet Messenger,
or equivalent. You can also subscribe
to dedicated software in case of more
sophisticated usage like multi conferencing, etc.
4. The webcam is ready to be used for chat or
make the phone call through internet service.
5. Make the call by following the instruction of
the software program.
Note
To set up a video call, you must have a reliable
Internet connection, an ISP, and software like
Internet messenger or video phone call program.
Make sure the person that you are calling has
compatible video-calling software. The video
and audio performance quality depends on the
bandwidth available on both ends. The person you
are calling must have similar capability of devices
and software.
13
6. Technical Specications
6. Technical Specifications
Picture/Display
Monitor Panel Type AMVA LCD
Backlight LED
Panel Size 27" W (68.6 cm)
Aspect Ratio 16:9
Pixel Pitch 0.311 x 0.311 mm
SmartContrast 20,000,000:1
Response Time (typ.) 12 ms
SmartResponse 4 ms (GtG)
Optimum Resolution 1920 x 1080 @ 60 Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Picture Enhancement SmartImage
Display Colors 16.7M
Vertical Refresh Rate 56 Hz - 76 Hz
Horizontal Frequency 30 kHz - 83 kHz
sRGB YES
Connectivity
Signal Input DVI-D (Digital), VGA (Analog), DisplayPort, HDMI
USB 271P4QPJK: USB 2.0 x3
271P4QPJ: USB 2.0 x4
Input Signal Separate Sync, Sync on Green
Audio In/Out PC Audio-in, Headphone Out
Convenience
Built-in speakers 2 W x2
Built-in webcam 2.0 megapixel camera with microphone and LED indicator
(Only available on 271P4QPJK model)
User Convenience
OSD Languages English, French, German, Spanish, Italian, Russian,
Simplied Chinese, Portuguese
Other Convenience VESA mount (100 x 100 mm), Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 7/Vista/XP, Mac OSX, Linux
Stand
Tilt -5° / +20°
Swivel -65° / +65°
Height adjustment 150 mm
Pivot adjustment 90°
Power (271P4QPJK, 271P4QPJ)
On Mode 43.2 W (typ.), 63.2 W (max.) (with audio and USB x3)
On mode (ECO mode) 23 W (typ.)
Energy Consumption AC Input Voltage at
100 VAC, 50 Hz
AC Input Voltage at
115 VAC, 60 Hz
AC Input Voltage at
230 VAC, 50 Hz
Normal Operation (typ.) 43.1 W 43.2 W 43.3 W
Sleep (Standby) (typ.) 0.3 W 0.3 W 0.3 W
14
6. Technical Specications
Off 0.3 W 0.3 W 0.3 W
Off (AC switch) 0 W 0 W0 W
Heat Dissipation* AC Input Voltage at
100 VAC, 50 Hz
AC Input Voltage at
115 VAC, 60 Hz
AC Input Voltage at
230 VAC, 50 Hz
Normal Operation 147.10 BTU/hr 147.44 BTU/hr 147.78 BTU/hr
Sleep (Standby) 1.024 BTU/hr 1.024 BTU/hr 1.024 BTU/hr
Off 1.024 BTU/hr 1.024 BTU/hr 1.024 BTU/hr
Off (AC switch) 0 BTU/hr 0 BTU/hr 0 BTU/hr
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240 VAC, 50-60 Hz
Dimensions
Product with stand (WxHxD) 639 x 580 x 242 mm
Product without stand (WxHxD) 639 x 405 x 64.0 mm
Weight
Product with stand 7.5 kg
Product without stand 5.1 kg
Product with packaging 10.35 kg
Operating Condition
Temperature range Operation: 0°C to 40°C
Non-operation: -20°C to 60°C
Relative humidity 20% to 80%
Environmental
ROHS YES
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing
Compliance and standards
Regulatory Approvals BSMI, CE Mark, FCC Class B, CU-EAC, SEMKO, TCO Certied Edge,
UL/cUL, TUV-GS, TUV-Ergo
Cabinet
Color Black/Silver
Finish Texture
Note
1. This data is subject to change without notice. Go to www.philips.com/support to download the latest
version of leaet.
2. Smart response time is the optimum value from either GtG or GtG (BW) tests.
15
6. Technical Specications
6.1 Resolution & Preset Modes
Maximum Resolution
For 271P4QPJK
1920 x 1080 @ 60 Hz (analog input)
1920 x 1080 @ 60 Hz (digital input)
Recommended Resolution
1920 x 1080 @ 60 Hz (digital input)
H. freq. (kHz) Resolution V. freq. (Hz)
31.47 640 x 480 59.94
37.88 800 x 600 60.32
48.36 1024 x 768 60.00
54.00 1152 x 864 60.00
44.77 1280 x 720 59.86
47.78 1280 x 768 59.87
49.70 1280 x 800 59.81
60.00 1280 x 960 60.00
63.89 1280 x 1024 60.02
47.71 1360 x 768 60.02
55.47 1440 x 900 59.90
55.94 1440 x 900 59.89
75.00 1600 x 1200 60.00
64.67 1680 x 1050 59.88
65.29 1680 x 1050 59.95
66.59 1920 x 1080 59.93
74.04 1920 x 1200 59.95
67.50 1920 x 1080 60.00
Note
Please notice that your display works best at
native resolution of 1920 x 1080 @ 60Hz. For
best display quality,please follow this resolution
recommendation.
16
7. Power Management
7. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Denition
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Ye s Ye s
43.2 W (typ.),
63.2 W (max.)
(with audio and
USB x3)
White
Sleep
(Standby) OFF No No 0.3 W (typ.) White
(blink)
Off (AC
switch) OFF - - 0 W OFF
The following setup is used to measure power
consumption on this monitor.
• Native resolution: 1920 x 1080
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full white
pattern
• Audio and USB Inactive (Off)
Note
This data is subject to change without notice.
17
8. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel).
8. Customer care and
warranty
8.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in at panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and denes
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
18
8. Customer care and warranty
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also species tolerances
for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips at panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant, (ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
19
8. Customer care and warranty
8.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your region, please
visit www.philips.com/support website for details or contact your local Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an Out of Warranty
service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30 calendar days
of your original purchase date. During the extended warranty period, the service includes pickup, repair
and return service, however the user will be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered extended
warranty package, we will find alternative solutions for you, if possible, up to the extended warranty
period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by Consumer care
number) for more details.
Philips Customer Care Center number listed below.
• Local Standard
Warranty Period
• Extended Warranty Period • Total Warranty Period
• Depend on
different Regions
• + 1 Year • Local Standard warranty period +1
• + 2 Years • Local Standard warranty period +2
• + 3 Years • Local Standard warranty period +3
**Proof of original purchase and extended warranty purchase required.
Contact Information for WESTERN EUROPE region:
Country CSP Hotline Number Price Opening hours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare +45 3525 8761 Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare +358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am - 6pm
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am - 6pm
Greece Alman +30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica +353 01 601 1161 Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy +39 840 320 041 € 0.08 € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare +352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare +31 0900 0400 063 € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare +47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm
20
8. Customer care and warranty
Poland MSI +48 0223491505 Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare +46 08 632 0016 Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica +44 0207 949 0069 Local call tariff Mon to Fri : 8am - 5pm
21
8. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center CSP Consumer care number
Belarus N/A IBA +375 17 217 3386
+375 17 217 3389
Bulgaria N/A LAN Service +359 2 960 2360
Croatia N/A MR Service Ltd +385 (01) 640 1111
Czech Rep. N/A Asupport 420 272 188 300
Estonia N/A FUJITSU +372 6519900(General)
+372 6519972(workshop)
Georgia N/A Esabi +995 322 91 34 71
Hungary N/A Pro Service +36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
Kazakhstan N/A Classic Service I.I.c. +7 727 3097515
Latvia N/A ServiceNet LV +371 67460399
+371 27260399
Lithuania N/A UAB Servicenet +370 37 400160(general)
+370 7400088 (for Philips)
Macedonia N/A AMC +389 2 3125097
Moldova N/A Comel +37322224035
Romania N/A Skin +40 21 2101969
Russia N/A CPS +7 (495) 645 6746
Serbia&Montenegro N/A Kim Tec d.o.o. +381 11 20 70 684
Slovakia N/A Datalan Service +421 2 49207155
Slovenia N/A PC H.and +386 1 530 08 24
the republic of Belarus N/A ServiceBy + 375 17 284 0203
Turkey N/A Tecpro +90 212 444 4 832
Ukraine N/A Topaz +38044 525 64 95
N/A Comel +380 5627444225
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil Vermont 0800-7254101
Argentina 0800 3330 856
22
8. Customer care and warranty
Contact Information for China:
Country Call center Consumer care number
China PCCW Limited 4008 800 008
Contact Information for NORTH AMERICA :
Country Call center Consumer care number
U.S.A. EPI - e-center (877) 835-1838
Canada EPI - e-center (800)479-6696
Contact Information for APMEA region:
Country ASP Consumer care number Opening hours
Australia AGOS NETWORK
PTY LTD 1300 360 386 Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India REDINGTON INDIA
LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677 Mon.~Fri. 9:00am-5:30pm
Indonesia
PT. CORMIC
SERVISINDO
PERKASA
+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)
Mon.~Thu. 08:30-12:00; 13:00-
17:30
Fri. 08:30-11:30; 13:00-17:30"
Korea Alphascan Displays, Inc 1661-5003 Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn Bhd +603 5102 3336 Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan TVONICS Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm
Singapore
Philips Singapore Pte
Ltd (Philips Consumer
Care Center)
(65) 6882 3966 Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Thailand Axis Computer System
Co., Ltd. (662) 934-5498 Mon.~Fri. 08:30am~05:30pm
South Africa Computer Repair
Technologies 011 262 3586 Mon.~ Fri. 08:00am~05:00pm
Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00
23
8. Customer care and warranty
Vietnam
FPT Service Informatic
Company Ltd. - Ho Chi
Minh City Branch
+84 8 38248007
Ho Chi Minh City
+84 5113.562666
Danang City
+84 5113.562666
Can tho Province
Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00
Philippines EA Global Supply
Chain Solutions ,Inc. (02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre +97 14 8837911 Sun.~Thu. 09:00 - 18:00
Uzbekistan Soniko Plus Private
Enterprise Ltd +99871 2784650 Mon.~Fri. 09:00 - 18:00
Turkmenistan Technostar Service
Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Japan フィリップスモニター
・サポートセンター 0120-060-530 Mon.~Fri. 10:00 - 17:00
24
9. Troubleshooting & FAQs
9. Troubleshooting & FAQs
9.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
• The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
• Check to see if the monitor cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the monitor from mains power
source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
Verticalickerappears
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Horizontalickerappears
• Adjust the image using the “Auto” function
in OSD Main Controls.
25
9. Troubleshooting & FAQs
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in monitor panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
• Always activate a moving screen saver
program when you leave your monitor
unattended.
• Always activate a periodic screen refresh
application if your monitor will display
unchanging static content.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
Audio problem
No sound
• Check if audio cable is connected to PC
and monitor correctly.
• Ensure audio is not muted. Press OSD
“Menu”, select “Audio” then “Mute”. Check
it on “Off ” position.
• Press “Volume” in OSD main control to
adjust the volume.
USB problem
USB peripherals are not working
• Check if USB upstream cable is connected
to your monitor correctly.
• Turn your monitor OFF and ON once
again. You may need to install/reinstall USB
drivers in your PC and ensure hub is active.
• Reconnect your USB peripherals.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
9.2 General FAQs
Q1: When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.: Recommended resolution for this
monitor: 1920 x 1080 @ 60 Hz.
• Unplug all cables, then connect your PC to
the monitor that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 x
1080 pixels.
26
9. Troubleshooting & FAQs
• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
x 1080 @ 60 Hz.
• Shut down your computer, disconnect your
old monitor and reconnect your Philips
monitor.
• Turn on your monitor and then turn on
your PC.
Q2: What is the recommended refresh
rate for monitor?
Ans.: Recommended refresh rate in monitors
is 60 Hz, In case of any disturbance on
screen, you can set it up to 75 Hz to
see if that removes the disturbance.
Q3: Whatarethe.infand.icmlesonthe
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.: These are the driver les for your
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
drivers (.inf and .icm les) or a driver
disk when you rst install your monitor.
Follow the instructions to insert the
companion CD-ROM included in this
package. Monitor drivers (.inf and .icm
les) will be installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the monitor screen resistant to
scratches?
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
Q7: How should I clean the monitor
surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures:
• Press "OK" to show the OSD (On Screen
Display) menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature: The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
2. sRGB: This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc).
3. User Dene: The user can choose his/
her preference color setting by adjusting
red, green blue color.
27
9. Troubleshooting & FAQs
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my monitor to any PC,
workstation or Mac?
Ans.: Yes. All Philips monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
Q10: Are Philips monitors Plug-and-Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Vista/XP/
NT, Mac OSX, Linux
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
monitor panels?
Ans.: Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-
known phenomenon in monitor panel
technology. In most cases, the "burned
in" or "atter-imaging" or "ghost imaging"
will disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your monitor will
display unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your monitor works best at its native
resolution of 1920 x 1080 @ 60 Hz. For
best display, please use this resolution.
© 2013 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specicationsaresubjecttochangewithoutnotice.
Version: M4271PE2T