Philips 279M1RV/00 User Manual
Displayed below is the user manual for 279M1RV/00 by Philips which is a product in the Computer Monitors category. This manual has pages.
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Table of Contents
1. Important ...................................... 1
1.1 Safety precautions and
maintenance ................................. 1
1.2 Notational Descriptions ............ 3
1.3 Disposal of product and packing
material .......................................... 4
2. Setting up the monitor .............. 5
2.1 Installation .................................... 5
2.2 Operating the monitor ...............7
2.3 Remove the Base Assembly for
VESA Mounting ...........................11
2.4 MultiClient Integrated KVM ..... 12
2.5 MultiView ..................................... 13
3. Image Optimization .................. 15
3.1 SmartImage .................................15
3.2 SmartContrast ............................. 17
3.3 HDR Settings in Windows 10
system ...........................................18
3.4 Adaptive Sync ............................. 19
3.5 NVIDIA® G-SYNC®
Compatible ................................20
4. Ambiglow .................................... 21
5. Power Delivery and Smart
Power .......................................... 22
6. Technical Specications ......... 23
6.1 Resolution & Preset Modes ...26
7. Power Management ................ 28
8. Customer care and warranty . 29
8.1 Philips’ Flat Panel Monitors
Pixel Defect Policy ....................29
8.2 Customer Care & Warranty ..... 32
9. Troubleshooting & FAQs ......... 33
9.1 Troubleshooting ........................ 33
9.2 General FAQs .............................34
9.3 Multiview FAQs ......................... 37
1
1. Important
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user
manual before you use your monitor.
It contains important information and
notes regarding operating your monitor.
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model
and production number of the product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or
procedures other than those specified
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions
when connecting and using your
computer monitor.
Excessive sound pressure from
earphones and headphones can cause
hearing loss. Adjustment of the
equalizer to maximum increases the
earphones and headphones output
voltage and therefore the sound
pressure level.
Operation
• Please Keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
• Keep the display away from oil. Oil
may damage the plastic cover of the
display and void the warranty.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• Do not block the ventilation holes
on the cabinet.
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
• If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord for normal operation.
• Please use approved power cord
provided by Philips all the time. If
your power cord is missing, please
contact with your local service
center. (Please refer to Service
contact information listed in
Regulation & Service Information
Manual.)
• Operate under the specified power
supply. Be sure to operate the
monitor only with the specified
power supply. Use of an incorrect
voltage will cause malfunction and
may cause fire or electric shock.
• Do not disassemble the AC adapter.
Disassembling the AC adapter may
expose you to the danger of fire or
electric shock.
• Protect the cable. Do not pull or
bend the power cable and signal
cable. Do not place the monitor
or any other heavy objects on the
cables, if damaged, the cables may
cause fire or electric shock.
• Do not subject the monitor to severe
vibration or high impact conditions
during operation.
2
1. Important
• To avoid potential damage, for
example the panel peeling from the
bezel, ensure that the monitor does
not tilt downward by more than -5
degrees. If the -5 degree downward
tilt angle maximum is exceeded, the
monitor damage will not be covered
under warranty.
• Do not knock or drop the monitor
during operation or transportation.
• Excessive usage of monitor can
cause eye discomfort, it’s better to
take shorter breaks more often at
your workstation than longer breaks
and less often; for example a 5-10
minute break after 50-60-minute
continuous screen use is likely to
be better than a 15-minute break
every two hours. Try to keep your
eyes from eye strain while using the
screen for a constant period of time
by :
• Looking at something varying
distances after a long period
focusing on the screen.
• Conscious Blinking often while
you work.
• Gently closing and rolling your
eyes to relax.
• Reposition your screen to ap-
propriate height and angle ac-
cording to your height.
• Adjusting the brightness and
contrast to appropriate level.
• Adjusting the environment light-
ing similar to that of your screen
brightness, avoid the uorescent
lighting, and surfaces that don’t
reect too much light.
• Seeing a doctor if your symp-
toms.
Maintenance
• To protect your monitor from
possible damage, do not put
excessive pressure on the LCD
panel. When moving your monitor,
grasp the frame to lift; do not lift
the monitor by placing your hand or
fingers on the LCD panel.
• Oil-based cleaning solutions may
damage the plastic parts and void
the warranty.
• Unplug the monitor if you are not
going to use it for an extensive
period of time.
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.
• To avoid the risk of shock or
permanent damage to the set, do
not expose the monitor to dust,
rain, water, or excessive moisture
environment.
• If your monitor gets wet, wipe it with
dry cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power
off immediately and disconnect
the power cord. Then, remove the
foreign substance or water, and
send it to the maintenance center.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
• In order to maintain the best
performance of your monitor and
use it for a longer lifetime, please
use the monitor in a location
that falls within the following
temperature and humidity ranges.
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/
3
1. Important
Ghost image
• Always activate a moving screen
saver program when you leave
your monitor unattended. Always
activate a periodic screen refresh
application if your monitor will
display unchanging static content.
Uninterrupted display of still or
static images over an extended
period may cause “burn in”, also
known as “after-imaging” or “ghost
imaging”, on your screen.
• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the
“burned in” or “after-imaging” or
“ghost imaging” will disappear
gradually over a period of time after
the power has been switched off.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Service
• The casing cover should be opened
only by qualified service personnel.
• If there is any need for any
document for repair or integration,
please contact with your local
service center. (Please refer to
Service contact information listed
in Regulation & Service Information
Manual.)
• For transportation information,
please refer to “Technical
Specifications”.
• Do not leave your monitor in a car/
trunk under direct sun light.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions or
warnings. They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specific
presentation of the warning is
mandated by the relevant regulatory
authority.
4
1. Important
1.3 Disposal of product and
packing material
Waste Electrical and Electronic
Equipment-WEEE
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping off such waste
electrical and electronic, contact your
local government office, the waste
disposal organization that serves your
household or the store at which you
purchased the product.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle
your product to increase the amount of
reusable materials and to minimize the
amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable
into mono materials.
Please find out about the local
regulations on how to dispose of your
old monitor and packing from your
sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
product, service and activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products that
can easily be recycled. At Philips, end-
of-life management primarily entails
participation in national take-back
initiatives and recycling programs
whenever possible, preferably
in cooperation with competitors,
which recycle all materials (products
and related packaging material) in
accordance with all Environmental
Laws and taking back program with the
contractor company.
Your display is manufactured with high
quality materials and components
which can be recycled and reused.
To learn more about our recycling
program please visit
http://www.philips.com/a-w/about/
sustainability.html
5
2. Setting up the monitor
2. Setting up the monitor
2.1 Installation
1 Package contents
AC/DC Adapter
Register your product and get support at
www.philips.com/welcome
Quick
Start
278E9
Momentum
279M1
* HDMI
* DP
* USB A-B
*USB C-C
*Different according to region
Note
Use only AC/DC adapter model:
FSP230-AJAN3-T/ ADP-230JB DH.
2 Install the base
1. In order to well protect this monitor
and avoid scratching or damaging of
the monitor, keep the monitor face
down in the cushion for the base
installation.
2. Hold the stand with both hands.
(1) Gently attach the base to the
stand.
(2) Use your fingers to tighten the
screw located at the bottom of
the base.
(3) Use a screwdriver to tighten the
screw located at the bottom of
the base, and secure the base to
the stand tightly.
(4) Gently attach the stand to the
VESA mount area until the latch
locks the stand.
2
3
1
4
3. After attaching the base, erect the
monitor with both hands on holding
the monitor together with styrofoam
firmly. Now you can pull out the
styrofoam. When you pull out the
styrofoam, do not squeeze the
panel to avoid broken panel.
12
6
2. Setting up the monitor
3 Connecting to your PC
1 2
USB hub
USB A-B
1
2
1 2
Fast Charger
12 3 456789 10 11 12
13
1 2
USB C
USB C-C
1-1
1-2
1
USB Type-C 2
1 AC/DC power input
2 DisplayPort input
3 HDMI-1 input
4 HDMI-2 input
5 HDMI-3 input
6 AUDIO OUT
7 USB C
8 USB UP
9 USB downstream/USB fast charger
10 USB downstream
11 USB downstream/USB fast charger
12 USB downstream
13 Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back
of the monitor firmly.
2. Turn off your computer and unplug
its power cable.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
4 USB hub
To comply with International energy
standards, the USB hub/ports of this
display are disabled during Standby
and Off modes.
Connected USB devices will not work in
this state.
To permanently put the USB function
in “ON” state, please go to OSD Menu,
then select “USB standby mode”, and
switch it to “ON” state.
5 USB charging
This display has USB ports capable
of standard power output including
some with USB Charging function
(identifiable with power icon ). You
can use these ports to charge your
Smart phone or power your external
HDD, for example. The display must be
powered ON at all times to be able to
use this function.
7
2. Setting up the monitor
Some select Philips displays may not
Power or Charge your device when it
enters to “Sleep/Standby” mode (Red
power LED breathing). In that case,
please enter to OSD Menu and select
“USB Standby Mode”, then, turn the
function to “ON” mode (default=OFF).
This will then keep the USB power and
charging functions active even when
the monitor is in sleep/standby mode.
<
Note
If you Turn OFF your monitor via the
power switch at any given time, all the
USB ports will power OFF.
Warning
USB 2.4Ghz wireless devices, such
as, wireless mouse, keyboard, and
headphones, maybe have interference
by USB3.2 or higher version, the high-
speed signal devices, which may result
in a decreased efficiency of the radio
transmission. Should this happen,
please try the following methods to
help reduce the effects of interference.
• Try to keep USB2.0 receivers away
from USB3.2 or higher version of
connection port.
• Use a standard USB extension cable
or USB hub to increase the space
between your wireless receiver
and the USB3.2 or higher version of
connection port.
2.2 Operating the monitor
Description of the control buttons
Press to switch power on.
Press more than 3 seconds
to switch power off.
Access the OSD menu
.
Confirm the OSD adjustment.
Adjust the Game Setting.
Adjust the OSD menu.
Change the signal input
source.
Adjust the OSD menu.
SmartImage Game menu.
There are multiple selections:
Xbox, FPS, Racing, RTS,
Gamer 1, Gamer 2, Movie,
Economy, LowBlue Mode,
SmartUniformity, and Off.
When the monitor receives
HDR signal, SmartImage will
show HDR menu. There are
multiple selections: Xbox,
HDR Game, HDR Movie, HDR
Photo, DisplayHDR 600,
Personal, and Off.
Return to previous OSD level.
8
2. Setting up the monitor
2 EasyLink (CEC)
What is it?
HDMI is a single cable to carry both
picture and audio signals from your
devices to your monitor, saving you from
cable clutter. It carries uncompressed
signals, ensuring that you have the
highest quality from source to screen.
HDMI-connected monitors with Philips
EasyLink (CEC) allow you to control
functions of multiple connected
devices with one remote control. Enjoy
high quality picture and sound without
clutter or fuss.
How to enable EasyLink (CEC)
<
1. Connect an HDMI-CEC compliant
device through HDMI.
2. Configure the HDMI-CEC compliant
device properly.
3. Switch on EasyLink(CEC) of this
display by toggling to the right to
enter OSD.
4. Select [Setup] > [CEC].
5. Select [On], and then confirm the
selection.
Note
1. The EasyLink-compliant device
must be switched on and selected
as the source.
2. Philips does not guarantee 100%
interoperability with all HDMI CEC
devices.
3 Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in
all Philips LCD monitors. It allows an end
user to adjust screen performance or
select functions of the monitors directly
through an on-screen instruction
window. A user friendly on screen
display interface is shown as below:
<
Basic and simple instruction on the
control keys
To access the OSD menu on this Philips
display simply use the single toggle
button on the rear side of the display.
The single button operates like a
joystick. To move the cursor, simply
toggle the button in four directions.
Press the button to select desired
option.
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the different
adjustments later on.
9
2. Setting up the monitor
Main menu Sub menu
Picture
OSD Setting
USB Setting
Language
Color
Ambiglow
Game Setting
Audio
PBP
LowBlue
Mode
Input
HDMI
Refresh Rate
SmartSize
Horizontal
Vertical
Transparency
OSD Time Out
Color Temperature
sRGB
PBP Mode
Swap
PBP Input
0~100
0~100
5s, 10s, 20s, 30s, 60s
Native, 5000K, 6500K, 7500K, 8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
1 HDMI2.1,2 HDMI 2.1,3 HDMI 2.1 ,DisplayPort, USB C
On 1, 2, 3, 4
Size (1,2,3,4,5,6,7)
Brightness (0~100)
Contrast(0~100)
H. position
V. position
Panel Size
1:1
Aspect
17'' (5:4), 19'' (5:4), 19''W (16:10), 22''W (16:10), 18.5''W (16:9),
19.5''W (16:9), 20''W (16:9), 21.5''W (16:9), 23''W (16:9),
24''W (16:9), 27'W (16:9)
All-around, Top-Left-Right, Left-Right, Bottom
Low, Normal, High
Bright, Brighter, Brightest
Rainbow,White, Red, Rose, Magenta, Violet, Blue, Azure,
Cyan, Aquamarine, Green, Chartreuse, Yellow, Orange
English, Deutsch, Español, Ελληνική, Français, Italiano, Maryar, Nederlands,
Português, Português do Brasil, Polski , Русский, Svenska, Suomi, Türkçe,
Čeština, Українська, 简体中文, 繁體中文,日本語,한국어
Your Color
Follow Video
Follow Audio
Color Shift
Color Wave
Color Breathing
Starry Night
Static Mode
Light Position
Brightness
Speed
o
Crosshair
Adaptive Sync
Low Input Lag
SmartResponse
SmartFrame
1 HDMI 2.1
2 HDMI 2.1
3 HDMI 2.1
DisplayPort
USB C
Auto
HDMI 1
HDMI 2
HDMI 3
120Hz, 144Hz
120Hz, 144Hz
120Hz, 144Hz
SmartImage
SmartImage HDR
Brightness
Contrast
Sharpness
Saturation
SmartContrast
Gamma
Over Scan
Volume
Mute
Audio Source
DTS Sound
EQ
0~100
HDMI1, HDMI2, HDMI3, DisplayPort, USB C
Standard/Game/Classical/Rock/Live/Theater/O
100Hz, 300Hz, 1KHz, 3KHz, 10KHz
TruVolume HD On, O
USB Standby Mode
USB-C Setting
KVM
High Data Speed, High Resolution
Auto, USB C, USB up
Setup
CEC
SmartPower
Reset
Information
Yes, No
Xbox/FPS/Racing/RTS/Gamer 1/Gamer2/ Movie/
Economy/ LowBlue Mode/SmartUniformity/O
Xbox/HDR Game/ HDR Movie/ HDR Photo/
DisplayHDR 600/ Personal / O
0~100
0~100
0~100
0~100
1.8, 2.0, 2.2, 2.4, 2.6
Clockwise, Anticlockwise
Clockwise, Anticlockwise
Note
1. Xbox: Level up your gaming
experience while playing Xbox
games, you can even control the
connected Xbox console using the
remote control.
2. This Philips monitor is certified
with NVIDIA® G-SYNC® compatible.
The technology is used to match
the refresh rate of the monitor to
the graphic cards. Providing the
smoothest gaming experience by
reducing or eliminating judder,
tearing, and stuttering.
Enabling Adaptive-Sync from
the On-Screen Display menu
will automatically activate the
appropriate technology depending
on the graphics card installed in
your computer:
• If using an NVIDIA GeForce
graphics card, G-SYNC
compatible will be enabled.
3. Go to www.philips.com/support
to download the latest version of
leaflet to get more information on
G-SYNC certification.
10
2. Setting up the monitor
4 Resolution notification
This monitor is designed for optimal
performance at its native resolution,
3840 × 2160. When the monitor is
powered on at a different resolution, an
alert is displayed on screen: Use
3840 × 2160 for best results.
Display of the native resolution alert
can be switched off from Setup in the
OSD (On Screen Display) menu.
5 Physical Function
Tilt
20
-5
Swivel
+35
-35
Height adjustment
130mm
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
11
2. Setting up the monitor
2.3 Remove the Base Assembly
for VESA Mounting
Before you start disassembling the
monitor base, please follow the
instructions below to avoid any possible
damage or injury.
1. Extend the monitor base to its
maximum height.
2. Place the monitor face down on a
smooth surface. Pay attention not
to scratch or damage the screen.
3. While keeping the release button
pressed, tilt the stand and slide it
out.
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
VESA Mounting Screw M4. Always
contact manufacturer for wall-mount
installation.
100mm
100mm
-5°
0° 90°
* Display design may differ from those
illustrated.
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
12
2. Setting up the monitor
2.4 MultiClient Integrated KVM
1 What is it?
With MultiClient Integrated KVM switch,
you can control two separate PCs with
one monitor-keyboard-mouse set up.
2 How to enable MultiClient Integrated
KVM?
With the built-in MultiClient Integrated
KVM, Philips monitor allows to quickly
switch your peripherals back and forth
between in two devices through the
OSD menu setting.
Please follow the steps for the settings.
1. Connect the USB upstream cables
from your dual devices to the
“USB C1” and “USB up” port of this
monitor at the same time.
2. Connect peripherals to the USB
downstream port of this monitor.
PC1
PC2
USB USB
USBC
PC1/PC2
3. Enter to OSD menu. Go to KVM
layer and select “Auto”, “USB C”
or “USB up” to switch the control
of peripherals from one device to
another. Simply repeat this step for
switching the control system using
one set of peripheral.
KVM Auto:
Source USB Hub
HDMI/DP USB UP
USB C USB C
<
Note
You can also adopt “MultiClient
Integrated KVM” in PBP mode, when
you enable PBP, you can see two
different sources projected to this
monitor side by side simultaneously.
“MultiClient Integrated KVM” enhances
your operation by using one set of
peripherals to control between in two
systems through the OSD menu setting.
Follow step3 as mentioned above.
13
2. Setting up the monitor
2.5 MultiView
1 What is it?
Multiview enables active variety
connect and view so that you can
work with multiple devices like PC and
Notebook side-by-side simultaneously,
making complex multi-tasking work a
breeze.
2 Why do I need it?
With the ultra high resolution Philips
MultiView display, you can experience
a world of connectivity in a comfortable
way in the office or at home. With this
display, you can conveniently enjoy
multiple content sources at one screen.
For example: You may want to keep
an eye on the live news video feed
with audio in the small window, while
working on your latest blog, or you may
want to edit an Excel file from your
Ultrabook, while logged into secured
company intranet to access files from a
desktop.
3 How to enable MultiView by OSD
menu?
<
1. Toggle to the right to enter OSD
Menu Screen.
2. Toggle to the up or down to select
main menu [PBP], then toggle to the
right to confirm.
3. Toggle to the up or down to select
[PBP Mode], then toggle to the right.
4. Toggle to the up or down to select
[PBP], then toggle to the right to
confirm your selection.
5. Now you can move backward to
set the [PBP Mode], [PBP Input], or
[Swap].
6. Toggle to the right to confirm your
selection.
14
2. Setting up the monitor
4 MultiView in OSD menu
[PBP]: Picture by Picture
Open up a sub-window
side-by-side of another
signal source.
A (main) B
When the sub source is
not detected: A (main) B
Note
The black strip shows on the top and
the bottom of the screen for the correct
aspect ratio when in the PBP mode. If
you expect to see full screen side by
side, adjust your devices resolution as
pop up attention resolution, you will
able to see 2 devices source screen
project to this display side by side
without black strips.
• PBPInput: There are 5 different
video inputs to choose as the sub
display source: [1HDMI2.1], [2HDMI
2.1], [3HDMI2.1], [DisplayPort],
[USBC].
SUB SOURCE POSSIBILITY (xl)
Inputs HDMI 1 HDMI 2 HDMI 3 DisplayPort USB C
MAIN
SOURCE
(xl)
HDMI 1 ● ● ● ● ●
HDMI 2 ● ● ● ● ●
HDMI 3 ● ● ● ● ●
DisplayPort ● ● ● ● ●
USB C ● ● ● ● ●
• Swap: The main picture source and
the sub picture source swapped on
the display.
Swap A and B source in [PBP] mode:
A (main) B ↔ B (main) A
• Off: Stop MultiView function.
Note
When you do the SWAP function, the
video and its audio source will swap at
the same time.
15
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that
optimize display for different types
of content, dynamically adjusting
brightness, contrast, color and
sharpness in real time. Whether
you're working with text applications,
displaying images or watching a video,
Philips SmartImage delivers great
optimized monitor performance.
Why do I need it?
You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness,
contrast, color and sharpness in real
time to enhance your monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading
edge Philips technology that analyzes
the content displayed on your screen.
Based on a scenario you select,
SmartImage dynamically enhances the
contrast, color saturation and sharpness
of images to enhance the contents
being displayed - all in real time with
the press of a single button.
How to enable SmartImage?
1. Toggle to the left to launch the
SmartImage on screen display.
2. Toggle to the up or down to select
between the smartImage modes.
3. The SmartImage on screen display
will remain on screen for 5 seconds,
or you can also toggle to the left to
make confirmation.
There are multiple selections:
X
box
,
FPS, Racing, RTS, Gamer 1, Gamer 2,
Movie, Economy, LowBlue Mode,
SmartUniformity, and Off
.
• Xbox:Level up your Xbox
experience, by optimizing gaming
performance, connecting the remote
control, and enabling Ambiglow.
Functionality: Optimizes display
settings for Xbox, connects the
remote control to the console, and
enables Ambiglow.
• Optimal Picture Performance:
Optimizes display image qual-
ity and response time for Xbox
consoles.
• Convenient CEC Control: Con-
sumer Electronics Control (CEC)
connects the remote control to
the display and Xbox console,
16
3. Image Optimization
allowing control over power and
volume settings.
• Immersive Ambiglow Xbox Ex-
perience: When in Xbox mode
the monitor will, by default,
glow in Xbox atmosphere green
for a more immersive Xbox ex-
perience.
• Other Ambiglow modes: More
Ambiglow modes are available
for use for a customized experi-
ence.
• FPS:For playing FPS (First Person
Shooters) games. Improves dark
theme black level details.
• Racing: For playing Racing games.
Provides fastest response time and
high color saturation.
• RTS: For playing RTS (Real Time
Strategy) games, a user-selected
portion can be highlighted for RTS
games (through SmartFrame). The
picture quality can be adjusted for
the highlighted portion.
• Gamer1: User’s preference settings
saved as Gamer 1.
• Gamer2: User’s preference settings
saved as Gamer 2.
• Movie:Ramped up luminance,
deepened color saturation, dynamic
contrast and razor sharpness
displays every details in darker
areas of your videos without
color washout in brighter areas
maintaining a dynamic natural
values for the ultimate video
display.
• Economy:Under this profile,
brightness, contrast are adjusted
and backlighting finetuned for just
right display of everyday office
applications and lower power
consumption.
• LowBlueMode: LowBlue Mode
for easy on-the-eyes productivity
Studies have shown that just as
ultra-violet rays can cause eye
damage, shortwave length blue light
rays from LED displays can cause
eye damage and affect vision over
time. Developed for wellbeing,
Philips LowBlue Mode setting uses
a smart software technology to
reduce harmful shortwave blue
light.
• SmartUniformity:Fluctuations in
brightness and color on different
parts of a screen are a common
phenomenon among LCD displays.
Typical uniformity is measured
around 75-80%. By enabling Philips
SmartUniformity feature, display
uniformity is increased to above
95%. This produces more consistent
and true images.
• Off: No optimization by
SmartImageGAME.
When this display receives HDR signal
from the connected device, select a
picture mode that best fits your needs.
There are multiple selections:Xbox,
HDR Game, HDR Movie, HDR Photo,
DisplayHDR 600, Personal, and Off.
• Xbox:Level up your Xbox
experience, by optimizing gaming
performance, connecting the remote
control, and enabling Ambiglow.
17
3. Image Optimization
Functionality: Optimizes display
settings for Xbox, connects the
remote control to the console, and
enables Ambiglow.
• Optimal Picture Performance:
Optimizes display image qual-
ity and response time for Xbox
consoles.
• Convenient CEC Control: Con-
sumer Electronics Control (CEC)
connects the remote control to
the display and Xbox console,
allowing control over power and
volume settings.
• Immersive Ambiglow Xbox Ex-
perience: When in Xbox mode
the monitor will, by default,
glow in Xbox atmosphere green
for a more immersive Xbox ex-
perience.
• Other Ambiglow modes: More
Ambiglow modes are available
for use for a customized experi-
ence.
• HDRGame: Ideal setting to optimize
for playing video games. With
brighter white and darker black, the
gaming scene is vivid and revealing
more details, easily spot enemies
hiding in the dark corner and
shadows.
• HDRMovie: Ideal setting for
watching HDR movie. Deliver better
contrast and brightness for more
realistic and immerse viewing
experience.
• HDRPhoto: Enhancing red, green,
and blue for true-to-life visuals.
• DisplayHDR600: Meet VESA
DisplayHDR 600 standard.
• Personal: Customize available
settings in picture menu.
• Off: No optimization by SmartImage
HDR.
Note
To switch off HDR function, please
disable from Input device and its
content.
Inconsistent HDR settings between
input device and monitor may cause
unsatisfying images.
3.2 SmartContrast
What is it?
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts
backlighting for clear, crisp, bright
gaming and video images or displays
clear, readable text for office work.
By reducing your monitor's power
consumption, you save on energy costs
and extend the lifetime of your monitor.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a
great entertainment experience when
viewing videos or playing games.
18
3. Image Optimization
3.3 HDR Settings in Windows 10
system
Steps
1. Right click on the desktop, enter to
display settings.
2. Select the display/monitor.
3. Adjust resolution to 3840 x 2160.
4. Turn the “HDR and WCG” to on
mode.
5. Adjust Brightness for SDR content.
Note
Windows 10 edition is required, always
upgrade to the most updated version.
Below linkage is for the further more
information from mircrosoft official
website.
https://support.microsoft.com/en-
au/help/4040263/windows-10-hdr-
advanced-color-settings
STEP 1
STEP 2
STEP 4
STEP 3
STEP 5
Note
To switch off HDR function, please
disable from Input device and its
content.
Inconsistent HDR settings between
input device and monitor may cause
unsatisfying images.
19
3. Image Optimization
3.4 Adaptive Sync
Adaptive Sync
PC gaming has long been an imperfect
experience because GPUs and monitors
update at different rates. Sometimes
a GPU can render many new pictures
during a single update of the monitor,
and the monitor will show pieces of
each picture as a single image. This is
called “tearing.” Gamers can fix tearing
with a feature called “v-sync,” but the
image can become jerky as the GPU
waits on the monitor to call for an
update before delivering new pictures.
The responsiveness of mouse input and
overall frames per second are reduced
with v-sync, too. AMD Adaptive Sync
technology eliminates all of these
problems by letting the GPU update the
monitor the moment a new picture is
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free
games.
Followed by the graphic card that are
compatible.
■Operating system
• Windows 10/8.1/8/7
■Graphic Card: R9 290/300 Series &
R7 260 Series
• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
• AMD Radeon R7 360
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285
• AMD Radeon R7 260X
• AMD Radeon R7 260
■Processor A-Series Desktop and
Mobility APUs
• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K
20
3. Image Optimization
3.5 NVIDIA® G-SYNC®
Compatible
When playing intense games with high
refresh rates, screen tearing may appear
without optimal graphics
synchronization. Certified as NVIDIA®
G-SYNC® Compatible, variable refresh
rate (VRR) reducing screen tearing and
syncing your monitor’s refresh rate
with your graphic card’s output for a
smoother gaming experience. Scenes
appear instantly, objects look sharper,
and gameplay is smooth, giving you
a stunning visual experience and a
serious competitive edge.
Note
• For best output performance,
please always ensure that your
graphic card is capable of achieving
the maximum resolution and refresh
rate of this Philips display.
• NVIDIA® G-SYNC® support interface:
DisplayPort.
• Make sure your graphic card
supports NVIDIA® G-SYNC®.
• Make sure to update NVIDIA®
G-SYNC® driver to the latest
version, see more information on
NVIDIA website: https://www.nvidia.
com/.
• ©2019 NVIDIA, the NVIDIA logo, and
NVIDIA G-SYNC are trademarks and/
or registered trademarks of NVIDIA
Corporation in the U.S. and other
countries.
21
4. Ambiglow
4. Ambiglow
Ambiglow
Ambiglow
1 What is it?
Ambiglow adds a new dimension to
your viewing experience. The innovative
Ambiglow processor continuously
adjusts the overall color and brightness
of the light to match the on screen
image. Whether you are playing games,
or watching movies, Philips Ambiglow
offers you a unique and immersive
viewing experience.
2 How does it work?
It is recommended that you dim the
lighting conditions in your room for
maximum effect. Ensure that Ambiglow
is set to “on” mode. Start a movie, or
play a game from your computer. The
monitor will react with appropriate
colors creating a halo effect, overall
matching the image on the screen. You
can also manually select Bright, Brighter,
Brightest mode or ambiglow function
off mode depending on your preference
which helps reduce eye fatigue under
prolonged usage.
3 How to enable Ambiglow
Ambiglow function can be selected
through OSD menu by pressing right
button to choose and pressing right
button again to confirm the selection:
1. Press right button.
2. To switch Ambiglow off, or select
[Follow Video], [Follow Audio],
[Color Shift], [Color Wave], [Color
Breathing], [Starry Night], [Static
Mode], [Your Color], [Light Position],
[Speed], [Brightness], [Off].
<
22
5. Power Delivery and Smart Power
5. Power Delivery and
Smart Power
Smart Power is an exclusive Philips
technology that provides flexible power
delivery options. With Smart Power,
you can still charge your device without
sacrificing the screen brightness, even
set your screen as VESA DisplayHDR
600.
1 How to enable Smart Power?
<
1. Connect the device to the USB C
port.
2. Press right button, and select
[Setup].
3. Select [Smart Power], and turn on or
off.
SmartImage mode Power Delivery
from USB C Ambiglow
SmartImage
Smart Power
On: 65W On
Smart Power
Off: 45W On
SmartImage HDR
(HDR Game, HDR Movie,
HDR Photo, Personal)
Smart Power
On: 65W* On
Smart Power
Off: 45W On
SmartImage HDR
(VESA DisplayHDR 600)
Smart Power
On: 65W* On
Smart Power
Off: 45W On
Note
• If DFP (Downstream Facing Port) is
using more than 5W, then [Smart
Power] will be turned off.
23
6.Technical Specifications
6. Technical Specifications
Picture/Display
Monitor Panel Type Nano IPS Techonology
Backlight W-LED system
Panel Size 27" W (68.5 cm)
Aspect Ratio 16:9
Pixel Pitch 0.1554(H) mm x 0.1554(V) mm
Contrast Ratio (typ.) 1,000:1
Recommended Resolution 3840x2160 @ 60 Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Display Colors 1.07 B
Flicker Free Yes
Picture enhancement SmartImage Game /SmartImage HDR
Vertical Refresh Rate 48-144Hz (HDMI/DP)
48-120Hz (USB C)
Horizontal Frequency 30-135KHz (HDMI)
30-254KHz (DP/USB C)
Color Gamut Yes
SmartUniformity Yes
Delta E Yes
sRGB Yes
LowBlue Mode Yes
Ambiglow Yes (4-sides Ambiglow)
Adaptive Sync Yes
HDR VESA Certified DisplayHDR™ 600
NVIDIA® G-SYNC®
Compatible Yes
Connectivity
Connectors
1 x USB-C (DP ALT mode, PD 65W)
1 x DisplayPort 1.4
3 x HDMI 2.1 (HDCP 2.2)
4 x USB-A, downstream with x2 fast charge BC 1.2
1 x USB-B (upstream)
1 x Audio out
Power Delivery
USB-C: up to 65W (5V/3A, 7V/3A, 9V/3A, 10V/3A,
12V/3A, 15V/3A, 20V/3.25A)
USB-A: x2 fast charge BC 1.2, up to 7.5W (5V/1.5A)
Sync input Separate Sync
Convenience
Speaker 5W x 2 with DTS sound
MultiView PBP mode
KVM YES (USB-C,USB-B)
24
6.Technical Specifications
OSD Languages
English, German, Spanish, Greek, French, Italian,
Hungarian, Dutch, Portuguese, Brazil Portuguese,
Polish, Russian, Swedish, Finnish, Turkish, Czech,
Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
Other Convenience VESA mount(100×100mm), Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 10/8.1/8/7, Mac OSX
Stand
Tilt -5 / +20 degree
Swivel -35 / +35 degree
Height adjustment 130mm
Power
Consumption
AC Input
Voltage at
100VAC , 60Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC, 50Hz
Normal Operation 62.7 W (typ.) 62.7 W (typ.) 62.4 W (typ.)
Sleep (Standby mode) 0.5W 0.5W 0.5W
Off mode 0.3W 0.3W 0.3W
Heat Dissipation*
AC Input
Voltage at
100VAC , 60Hz
AC Input
Voltage at
115VAC , 60Hz
AC Input
Voltage at
230VAC , 50Hz
Normal Operation 213.99 BTU/hr
(typ.)
213.99 BTU/hr
(typ.)
212.97 BTU/hr
(typ.)
Sleep (Standby mode) 1.71 BTU/hr 1.71 BTU/hr 1.71 BTU/hr
Off mode 1.02 BTU/hr 1.02 BTU/hr 1.02 BTU/hr
Power LED indicator On mode: White, Standby/Sleep mode: White
(blinking)
Power Supply External, 100-240V AC, 50-60Hz
Dimensions
Product with stand
(WxHxD) 609 x 545 x 282 mm
Product without stand
(WxHxD) 609 x 353 x 75 mm
Product with packaging
(WxHxD) 730 x 470 x 224 mm
Weight
Product with stand 9.00 kg
Product without stand 5.20 kg
Product with packaging 12.32 kg
Operating Condition
Temperature range
(operation) 0°C to 40 °C
Relative humidity
(operation) 20% to 80%
25
6.Technical Specifications
Atmospheric pressure
(operation) 700 to 1060hPa
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity
(Non-operation) 10% to 90%
Atmospheric pressure
(Non-operation) 500 to 1060hPa
Environmental and energy
ROHS YES
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Cabinet
Color Black
Finish Glossy/Textured
Note
1. This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaflet.
2. SmartUniformity and Delta E information sheets are included in the box.
3. The version of HDMI and DisplayPort comply with the Compliance Test
Specification (CTS).
26
6.Technical Specifications
6.1 Resolution & Preset Modes
1 Maximum Resolution
3840 x 2160 @ 144 Hz (HDMI/DP)
3840 x 2160 @ 120 Hz (USB C)
2 Recommended Resolution
3840 × 2160 @ 60 Hz
H. freq
(kHz)
Resolution V. freq (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.36 1024 x 768 60.00
60.02 1024 x 768 75.03
44.77 1280x 720 59.86
63.89 1280 x 1024 60.02
79.98 1280 x 1024 75.03
67.50 1920 x 1080 60.00
135.00 1920 x 1080 120.00
133.29 1920x2160
(PBP)
59.98
183.00 2560x1440 120.00
67.50 3840 x 2160 30.00
112.50 3840 x 2160 50.00
135.00 3840 x 2160 60.00
266.65 3840 x 2160 120.00
319.94 3840 x 2160
(HDMI/DP)
144.00
3 Video Timing
Resolution V. freq (Hz)
640 x 480p 60Hz 4:3
720x 480p 60Hz 4:3
720 x 480p 60Hz 16:9
1280x 720p 60Hz
1920x 1080i 60Hz
1920x 1080p 60Hz
720 x 576p 50Hz 4:3
720 x 576p 50Hz 16:9
1280x 720p 50Hz
1920 x 1080i 50Hz
1920 x 1080p 50Hz
3840 x 2160p 50Hz
3840 x 2160p 60Hz
Note
1. Please notice that your display works
best at native resolution of 3840 x
2160. For best output performance,
please always ensure that your
graphic card is capable of achieving
the maximum resolution and refresh
rate of this Philips display.
2. The default resolution through HDMI
is 3840 x 2160 @120Hz for optimal
HDMI 2.1 console gameplay. If you
want to run 4K UHD with 144Hz,
please go to OSD menu, select [HDMI
Refresh Rate], and change to [144Hz].
27
6.Technical Specifications
3. If you feel the texts in your display
is a little fade away, you can adjust
your fonts setting in your PC/
Notebook as following steps.
Step 1: Control panel/All Control Panel
Items/Fonts
Step 2: Adjust Clear Type Text
Step 3: Uncheck "Clear Type"
28
7.Power Management
7. Power Management
If you have VESA DPM compliance
display card or software installed in
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse or other input device is
detected, the monitor will 'wake up'
automatically. The following table
shows the power consumption and
signaling of this automatic power saving
feature:
Power Management Definition
VESA
Mode Video H-sync V-sync Power
Used
LED
Color
Active ON Yes Yes
62.7 W
(typ.)
244.4 W
(max.)
White
Sleep
(Standby
mode)
OFF No No 0.5 W
(typ.)
White
(blink)
Off mode OFF - - 0.3 W
(typ.) OFF
The following setup is used to measure
power consumption on this monitor.
• Native resolution: 3840 × 2160
• Contrast: 50%
• Brightness: 70%
• Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
29
8.Customer care and warranty
8. Customer care and
warranty
8.1 Philips’ Flat Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some
of the industry's most advanced
manufacturing processes and practice
stringent quality control. However,
pixel or sub pixel defects on the TFT
Monitor panels used in flat panel
monitors are sometimes unavoidable.
No manufacturer can guarantee that
all panels will be free from pixel
defects, but Philips guarantees that
any monitor with an unacceptable
number of defects will be repaired
or replaced under warranty. This
notice explains the different types of
pixel defects and defines acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
Sub pixels
Pixels
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations
of lit and dark sub pixels appear as
single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on
the screen in different ways. There are
two categories of pixel defects and
several types of sub pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands
out on the screen when the monitor
displays a dark pattern. There are the
types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
30
8.Customer care and warranty
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also specifies tolerances for the
proximity of pixel defects.
Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or
sub pixels that are always dark or 'off'.
That is, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.
31
8.Customer care and warranty
Pixel Defect Tolerances
In order to qualify for repair or replacement due to pixel defects during the warranty
period, a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub
pixel defects exceeding the tolerances listed in the following tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
32
8.Customer care and warranty
8.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is offered via our Certified Service Center.
For Warranty Period please refer to Warranty Statement in Regulation & Service
Information Manual.
If you wish to make use of this service, please be sure to purchase the service within
30 calendar days of your original purchase date. During the extended warranty
period, the service includes pickup, repair and return service, however the user will be
responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered
extended warranty package, we will find alternative solutions for you, if possible, up
to the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
• Local Standard
Warranty Period
• Extended Warranty
Period
• Total Warranty Period
• Depend on
different Regions
• + 1 Year • Local Standard warranty period
+1
• + 2 Years • Local Standard warranty period
+2
• + 3 Years • Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to Regulation & Service Information Manual for regional service hotline,
which is available on the Philips website support page.
33
9.Troubleshooting & FAQs
9. Troubleshooting &
FAQs
9.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
• First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the
ON position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the monitor cable has
no bent pins on the connect side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
Check cable connection
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the monitor cable
has bent pins.
• Make sure the computer is turned
on.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer
service representative immediately.
Imaging Problems
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Uninterrupted display of still or
static images over an extended
period may cause "burn in", also
known as "after-imaging " or "ghost
imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
monitor panel technology. In most
cases, the "burned in" or "after-
imaging" or "ghost imaging" will
disappear gradually over a period
of time after the power has been
switched off.
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Always activate a periodic screen
refresh application if your monitor
will display unchanging static
content.
• Failure to activate a screen saver, or
a periodic screen refresh application
34
9.Troubleshooting & FAQs
may result in severe “burn-in” or
“after-image” or “ghost image”
symptoms that will not disappear
and cannot be repaired. The
damage mentioned above is not
covered under your warranty.
Image appears distorted. Text is fuzzy
or blurred.
• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
* The "power on" light is too strong and
is disturbing
• You can adjust “power on” light
using the power LED Setup in OSD
main Controls.
For further assistance, refer to the
Service contact information listed
in Regulation & Service Information
Manual and contact Philips customer
service representative.
* Functionality different according to
display.
Audio problem
No sound
• Check if audio cable is connected to
PC and monitor correctly.
• Ensure audio is not muted. Press
OSD “Menu”, select “Audio” then
“Mute”. Check it on “Off” position.
• Press “Volume” in OSD main control
to adjust the volume.
9.2 General FAQs
Q1: When I install my monitor what
should I do if the screen shows
'Cannot display this video
mode'?
Ans.: Recommended resolution for this
monitor: 3840 × 2160.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in box
labelled 'desktop area', move the
sidebar to 3840 × 2160 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.
• Restart your computer and repeat
step 2 and 3 to verify that your PC is
set at 3840 × 2160.
• Shut down your computer,
disconnect your old monitor and
reconnect your Philips monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What are the .inf and .icm files?
How do I install the drivers (.inf
and .icm)?
Ans.: These are the driver files for your
monitor. Your computer may
ask you for monitor drivers (.inf
and .icm files) when you first
install your monitor. Follow the
instructions in your user manual,
monitor drivers (.inf and .icm files)
will be installed automatically.
Q3: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and monitor together determine
35
9.Troubleshooting & FAQs
the available resolutions. You
can select the desired resolution
under Windows® Control Panel
with the "Display properties".
Q4: What if I get lost when I am
making monitor adjustments via
OSD?
Ans.: Simply press the button, then
select [Reset] to recall all the
original factory settings.
Q5: Is the monitor screen resistant to
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
affect your warranty conditions.
Q6: How should I clean the monitor
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q7: Can I change the color setting of
my monitor?
Ans.: Yes, you can change your color
setting through OSD control as
the following procedures:
• Press button to show the OSD
(On Screen Display) menu
• Press button to select the option
[Color] then press button to
enter color setting, there are three
settings as below.
1. Color Temperature: The seven
settings are Native, 5000K,
6500K, 7500K, 8200K, 9300K
and 11500K. With settings in
the 5000K range the panel
appears "warm, with a red-
white color tone", while a
11500K temperature yields "cool,
bluewhite toning".
2. sRGB: This is a standard setting
for ensuring correct exchange of
colors between different device
(e.g. digital cameras, monitors,
printers, scanners, etc).
3. User Define: The user can choose
his/her preference color setting
by adjusting red, green, blue
color.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q8: Can I connect my monitor to any
PC, workstation or Mac?
Ans.: Yes. All Philips monitors are fully
compatible with standard PCs,
Macs and workstations. You may
need a cable adapter to connect
the monitor to your Mac system.
Please contact your Philips
sales representative for more
information.
Q9: Are Philips monitors Plug-and-
Play?
Ans.: Yes, the monitors are Plug-
and-Play compatible with
Windows10/8.1/8/7, Mac OSX
Q10: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in monitor panels?
36
9.Troubleshooting & FAQs
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn-in",
also known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in monitor panel
technology. In most cases, the
"burned in" or "after-imaging"
or "ghost imaging" will disappear
gradually over a period of
time after the power has been
switched off.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic
screen refresh application if your
monitor will display unchanging
static content.
Warning
Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or “after-
image” or “ghost image” symptoms
that will not disappear and cannot be
repaired. The damage mentioned above
is not covered under your warranty.
Q11: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your monitor works best at its
native resolution of 3840 × 2160.
For best display, please use this
resolution.
Q12: How to unlock/lock my hot key?
Ans.:
Please press for 10 seconds
to unlock/lock the hot key, by
doing so, your display pops out
“Attention” to show the unlock/
lock status as shown below
illustrators.
Q13: Why the fonts are indisctinct?
Ans.: Please follow the process on
page 27 to improve it.
Q14: Where can I find Regulation
& Service Information Manual
mentioned in EDFU?
Ans.: Regulation & Service Information
Manual can be download on the
Philips website support page.
37
9.Troubleshooting & FAQs
9.3 Multiview FAQs
Q1: How to listen to Audio,
independent of video?
Ans.: Normally the audio source is
linked to the main picture source.
If you want to change audio-
source input , you can press
to enter OSD menu. Select your
preferred [Audio Source] option
from the [Audio] main menu.
Please note that the next time
you turn on your display, the
display will by default select the
audio source you chose last time.
In case you want to change it
again, you need to go through the
above steps to select your new
preferred audio source, which
then will become the “default”
mode.
Q2: Why the sub-windows flickers
when I enable PBP.
Ans: It’s because the sub-windows
video source is interlace timing
(i-timing), please change sub-
window signal source to be
progressive timing (3P-timing).
2021 © TOP Victory Investments Ltd. All rights reserved.
This product has been manufactured by and is sold under
the responsibility of Top Victory Investments Ltd., and Top
Victory Investments Ltd. is the warrantor in relation to this
product. Philips and the Philips Shield Emblem are regis-
tered trademarks of Koninklijke Philips N.V. and are used
under license.
Specications are subject to change without notice.
Version: 279M1RE1T