Table of Contents
Philips 298X4QJAB/00 User Manual
Displayed below is the user manual for 298X4QJAB/00 by Philips which is a product in the Computer Monitors category. This manual has pages.
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Table of Contents
1. Important ................................................1
1.1 Safety precautions and maintenance ...1
1.2 Notational Descriptions .............................2
1.3 Disposal of product and packing
material ................................................................3
2. Setting up the monitor .........................4
2.1 Installation ...........................................................4
2.2 Operating the monitor ...............................7
2.3 MultiView .........................................................10
2.4 Remove the Base Assembly for VESA
Mounting ..........................................................13
3. Image Optimization .............................14
3.1 SmartImage ..................................................... 14
3.2 SmartContrast ..............................................15
3.3 Philips SmartControl Premium ...........15
3.4 SmartDesktop Guide ................................ 22
4. TechnicalSpecications ......................27
4.1 Resolution & Preset Modes...................30
4.2 Crystalclear ....................................................30
5. Power Management ............................31
6. Regulatory Information ......................32
7. Customer care and warranty ...........39
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy ..................................................39
7.2 Customer Care & Warranty .................41
8. Troubleshooting & FAQs ...................45
8.1 Troubleshooting ...........................................45
8.2 SmartControl Premium FAQs .............46
8.3 General FAQs ...............................................48
8.4 Daisy Chain FAQs .......................................50
8.5 Multiview FAQs ............................................50
1
1. Important
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or procedures
other than those specied in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer monitor.
Operation
• Please Keep the monitor out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
• Do not block the ventilation holes on the
cabinet.
• When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
• If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
• Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
• Do not subject the monitor to severe
vibration or high impact conditions during
operation.
• Do not knock or drop the monitor during
operation or transportation.
Maintenance
• To protect your monitor from possible
damage, do not put excessive pressure
on the monitor panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the monitor panel.
• Unplug the monitor if you are not going to
use it for an extensive period of time.
• Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
• If your monitor gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.
• Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
• In order to maintain the best performance
of your monitor and use it for a longer
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.
2
1. Important
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
• Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
• “Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
• The casing cover should be opened only by
qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)
• For transportation information, please refer
to “Technical Specifications”.
• Do not leave your monitor in a car/trunk
under direct sun light.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specic presentation of the warning is
mandated by the relevant regulatory authority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its pack-
aging illustrates that, under European Direc-
tive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collec-
tion. To determine the locations for dropping
off such waste electrical and electronic,
contact your local government office, the
waste disposal organization that serves your
household or the store at which you pur-
chased the product.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please nd out about the local regulations on
how to dispose of your old monitor and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling
program please visit: http://www.philips.
com/sites/philipsglobal/about/sustainability/
ourenvironment/productrecyclingservices.page.
4
2. Setting up the monitor
2. Setting up the monitor
2.1 Installation
Package contents
298P4:
Dual-link DVI cable
DP cable (Optional)
Power cable
Audio cable
298P4
2013
使用产品前请阅读使用说明
保留备用
user s manual
298X4:
Dual-link DVI cable
Power cable
Audio cable HDMI cable (Optional)
298X4
2013
使用产品前请阅读使用说明
保留备用
user s manual
Install base stand
298P4:
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2. Hold the stand with both hands.
(1) Gently attach the stand to the VESA
mount area until the latch locks the
stand.
(2) Gently attach the base to the stand.
(3) Use your ngers to tighten the screw
located at the bottom of the base, and
secure the base to the stand tightly.
1
32
5
2. Setting up the monitor
298X4:
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
2. Hold the base with both hands.
(1) Gently attach the base to the stand.
(2) Use your ngers to tighten the screw
located at the bottom of the base, and
secure the base to the stand tightly.
21
Connecting to your computer
298P4:
123 4 5 6 78
23
5
4
7
10
11
9
12
12
13
13
1 AC power switch
2 AC power input
3 DisplayPort input
4 DVI input
5 HDMI1, HDMI2 input
6 DisplayPort output
7 Audio input
8 Kensington anti-theft lock
9 Earphone jack
10 USB fast charger
11 USB downstream
12 USB upstream
VGA input (298P4QAJEB)
13
6
2. Setting up the monitor
298X4:
2
123 4 5 6 78
9
3
5
4
7
1 AC power switch
2 AC power input
3 DisplayPort input
4 DVI input
5 HDMI1, HDMI2 input
6 DisplayPort output
7 Audio input
8 Kensington anti-theft lock
9 Earphone jack
Daisy-chain function
Daisy-chain enables multiple monitor
connections
This Philips display is equipped with DisplayPort
(v1.2) interface which enables daisy-chaining to
multiple displays. Now you can daisy chain and
use multiple monitors via a single cable from
one display to the next.
DP IN
DP IN
DP OUT
Note
• Depending on the capabilities of your
graphic cards, you should be able to
daisy chain multiple displays with various
configurations. Your display configurations
will depend on your graphic card
capabilities. Please check with your graphic
card vendor and always update your
graphic card driver. We recommend AMD
HD6850 or higher graphic cards, or it’s
equivalent in other brand for daisy-chain
function.
• For a better data transmission in daisy-
chain connection, a DisplayPort 1.2 cable
must be used.
• To enable Daisy-chain function, you need to
set “DisplayPort Daisychain” to “On” mode
in OSD menu. (By default, the monitor is
set to “Off” mode.)
If your graphics card or video output is not
certified for DisplayPort V1.2, then you may
experience blank or black screen. In this
specific scenario, please go back to OSD
menu again and re-set the “DisplayPort
Daisychain” to “Off” mode.
Warning
To avoid unknown damage, make sure to
connect your DisplayPort input source to the
port [DP IN].
7
2. Setting up the monitor
2.2 Operating the monitor
Description of the control buttons
5 4
3
21
76
1Switch monitor’s power ON and
OFF.
2Access the OSD menu
.
Conrm the OSD adjustment.
3Adjust the OSD menu.
4
User preference key. Customize
your own preference function
from OSD to become the “user
key”.
5PiP/PbP/Off/Swap
6Return to previous OSD level.
7
SmartImage hot key. There are
8 modes to select: Text(298X4),
Ofce, Photo, Movie, Game,
Economy, SmartUniformity, Off.
Customize your own “USER” key
This hot key allows you to setup your favorite
function key.
1. Press button on the front bezel to
enter OSD Menu Screen.
2. Press ▲ or ▼ button to select main menu
[OSD Settings], then press button.
3. Press ▲ or ▼ button to select [User],
then press button.
4. Press ▲ or ▼ button to select your
preferred function: [Input], [Audio Source],
or [Volume].
5. Press button to conrm your selection.
Now you can press the hotkey directly on
the front bezel. Only your pre-selected function
will appear for quick access.
8
2. Setting up the monitor
For example, if you selected [Audio Source] as
the hotkey, press the button on the front
bezel, the [Audio Source] menu appears.
Independent audio playback, regardless of
video input
Your Philips monitor can play the audio source
independently, regardless of which video input.
For example, you can play your MP3 player from
the audio source connected to the [Audio In]
port of this monitor, and still watch your video
source connected from [HDMI1], [HDMI2], or
[DisplayPort].
1. Press button on the front bezel to
enter OSD Menu Screen.
2. Press ▲ or ▼ button to select main menu
[Audio], then press button.
3. Press ▲ or ▼ button to select [Audio
Source], then press button.
4. Press ▲ or ▼ button to select your
preferred audio source: [DisplayPort],
[HDMI1], [HDMI2], or [Audio In].
5. Press button to conrm your selection.
Note
• The next time you turn on this monitor, it
will by default select the audio source you
previously selected.
• In case you want to change it, you will have
to go through the selection steps again to
select your new preferred audio source as
the default.
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips monitors. It allows an end user to adjust
screen performance or select functions of
the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
Basic and simple instruction on the control
keys
In the OSD shown above, you can press
buttons on the front bezel of the monitor
to move the cursor, and press button to
conrm the choice or change.
9
2. Setting up the monitor
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
Input
Audio
PiP/PbP
Horizontal
Vertical
Transparency
OSD Time Out
Resolution Notification
Reset
Information
Color Temperature
sRGB
User Define
DisplayPort Daisychain
SmartResponse
Picture Format
SmartContrast
Gamma
Pixel Orbiting
Over Scan
Contrast
Brightness
Volume
Mute
Audio In
SmartFrame
Stand-Alone
PiP Position
PiP/PbP Mode
Swap
PiP Size
PiP/PbP Source
User
DVI
HDMI1
HDMI2
DisplayPort
VGA（298P4QAJEB）
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
On, Off
Yes, No
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
On, Off
Input, Audio Source, Volume
0~100
On, Off
On, Off
0~100
On, Off
DisplayPort, HDMI1, HDMI2, Audio In
Off, Fast, Faster, Fastest
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
0~100
Wide screen, 4:3, 16:9, 1:1
On, Off
On, Off
Small, Middle, Large
Top-Right, Top-Left,
Bottom-Right, Bottom-Left
VGA,DVI, HDMI1, HDMI2 / DisplayPort
Off, PiP, PbP
English, Deutsch, Español, Ελληνική, Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski, Русский, Svenska, Suomi, Türkçe, Čeština,
Українська,
简体中文, 繁體中文, 日本語, 한국어
Resolutionnotication
This monitor is designed for optimal
performance at its native resolution, 2560 ×
1080 @ 60 Hz. When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 2560 × 1080 @ 60 Hz for best
results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Physical Function
298P4:
Tilt
20˚
-5˚
Swivel
+65˚
-65˚
Height adjustment
150mm
10
2. Setting up the monitor
Pivot
90˚
0˚
298X4:
Tilt
20˚
-5˚
2.3 MultiView
What is it?
Multiview enables active dual connect and view
so that you can work with multiple devices like
PC and Notebook side-by-side simultaneously,
making complex multi-tasking work a breeze.
Why do I need it?
With the ultra high resolution Philips
MultiView display, you can experience a world
of connectivity in a comfortable way in the
ofce or at home. With this display, you can
conveniently enjoy multiple content sources at
one screen. For example: You may want to keep
an eye on the live news video feed with audio
in the small window, while working on your
latest blog, or you may want to edit an Excel le
from your Ultrabook, while logged into secured
company intranet to access les from a desktop.
How to enable MultiView by hotkey?
1. Press the hotkey directly on the
front bezel.
11
2. Setting up the monitor
2. The MultiView selection menu appears.
Press ▲ or ▼ button to select.
3. Press button to conrm your selection
and then exit automatically.
How to enable MultiView by OSD menu?
Besides pressing the hotkey directly on
the front bezel, the MultiView function can also
be selected in OSD menu.
1. Press button on the front bezel to
enter OSD Menu Screen.
2. Press ▲ or ▼ button to select main menu
[PiP / PbP], then press button.
3. Press ▲ or ▼ button to select [PiP / PbP
Mode], then press button.
4. Press ▲ or ▼ button to select [PiP] or
[PbP].
5. Now you can move backward to set the
[PiP / PbP Input], [PiP Size], [PiP Position].,
or [Swap].
6. Press button to conrm your selection.
MultiView in OSD menu
• PiP / PbP Mode: There are two modes for
MultiView: [PiP] and [PbP].
[PiP]: Picture in Picture
Open up a sub-window of
another signal source.
B
A (main)
When the sub source is not
detected:
B
A (main)
[PbP]: Picture by Picture
Open up a sub-window side-
by-side of another signal
source. A (main) B
When the sub source is not
detected: A (main) B
Note
The black strip shows on the top and the
bottom of the screen for the correct aspect
ratio when in the PbP mode.
• PiP / PbP Input: There are five different
video input to choose as the sub display
source: [VGA] (298P4QAJEB),[DVI],
[HDMI 1], [HDMI 2], and [DisplayPort].
Please refer below table for compatibility of
main/sub input source.
SUB SOURCE POSSIBILITY (xl)
Inputs VGA DP DVI HDMI
1
HDMI
2
MAIN
SOURCE
(xl)
VGA ● ● ● ●
DP ● ● ● ●
DVI ● ●
HDMI 1 ● ●
HDMI 2 ● ●
12
2. Setting up the monitor
• PiP Size: When PiP is activated, there are
three sub-window sizes to choose: [Small],
[Middle], [Large].
B
A (main)
Small
Middle
Large
• PiP Position: When PiP is activated, there
are four sub-window positions to choose.
Top-Left Top-Right
B
A (main)
B
A (main)
Bottom-Left Bottom-Right
B
A (main) A (main)
B
• Swap: The main picture source and the
sub picture source swapped on the
display.
Swap A and B source in [PiP] mode:
B
A (main) ↔
B (main)
A
Swap A and B source in [PbP] mode:
A (main) B↔ B (main) A
• Off: Stop MultiView function.
A (main)
Note
When you do the SWAP function, the video
and its audio source will swap at the same time.
(Refer to page 8 “Independent audio playback,
regardless of video input” for more detail.)
13
2. Setting up the monitor
2.4 Remove the Base Assembly for
VESA Mounting
Before you start disassembling the monitor
base, please follow the instructions below to
avoid any possible damage or injury.
298P4:
1. Extend the monitor base to its maximum
height.
2. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen. Then lift the monitor
stand.
3. While keeping the release button pressed,
tilt the base and slide it out.
298X4:
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen. Then lift the monitor
stand.
2. Use your ngers to loosen the screw
located at the bottom of the base, and
then remove the base from the stand.
12
Note
This monitor accepts a 100mm x 100mm
VESA-Compliant mounting interface.
100mm
100mm
14
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
Why do I need it?
You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
How to enable SmartImage?
1. Press to launch the SmartImage on
screen display.
2. Keep pressing to toggle among Ofce,
Photo, Movie, Game, Economy and Off.
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
also press button to conrm.
There are six modes to select: Ofce, Photo,
Movie, Game, Economy and Off.
298P4 298X4
• Text: Helps improve reading of text based
application like PDF ebooks. By using a
special algorithm which increases the
contrast and boundary sharpness
of text content, the display is optimized
for a stress-free reading by adjusting the
brightness, contrast and color temperature
of the monitor.
• Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
• Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
15
3. Image Optimization
• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
• Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
• SmartUniformity: Fluctuations in brightness
and color on different parts of a screen
are a common phenomenon among LCD
monitors. Typical uniformity is measured
around 75-80%. By enabling Philips
SmartUniformity feature, display uniformity
is increased to above 95%. This produces
more consistent and true images.
• Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for ofce work. By reducing your
monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
3.3 Philips SmartControl Premium
The new SmartControl Premium software
by Philips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the
past as this user friendly software guides you
through netuning resolution, Color calibration,
Clock/Phase adjustments, RGB White point
adjustment, etc.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
Installation
• Follow the instruction and complete the
installation.
• You can launch after installation is
completed.
• If you want to launch later, you can either
click the shortcut on desktop or toolbar.
First launch -Wizard
• The first time after installation of
SmartControl Premium, it will automatically
go to Wizard for first time launch.
16
3. Image Optimization
• The wizard will guide you through
adjustment your monitor performance step
by step.
• You can go to Plug-in menu to launch
wizard later on as well.
• You can adjust more options without
wizard by Standard pane.
Start with Standard pane
Adjust menu
• Adjust Menu allows you to adjust
Brightness, Contrast, Focus, Position and
Resolution.
• You can follow the instruction and do the
• adjustment.
• Cancel prompts user if you want to cancel
• installation.
17
3. Image Optimization
Color menu
• Color Menu allows you to adjust RGB,
Black Level, White Point, Display Gamma,
Color Calibration, and SmartImage (Please
refer to SmartImage section).
• You can follow the instruction and do the
adjustment.
• Refer to below table for sub-menu item
base on your input.
• Example for Color Calibration
18
3. Image Optimization
1. "Show Me" starts color calibration tutorial.
2. Start - starts the 6-step color calibration
sequence.
3. Quick View loads the before/after images.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
First Color Calibration Screen
• Previous button is disabled until the second
color screen.
• Next goes to the succeeding target
(6-targets).
• Final next goes File>Presets pane.
• Cancel closes the UI and returns to the
plug in page.
SmartImage
Allow users to change setting for better display
setting based on content.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
Eco Power menu
Options menu
Options>Preferences - Will only be active
when selecting Preferences from the drop-
down Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
19
3. Image Optimization
• Displays current preference settings.
• A checked box enables the feature. The
check box is a toggle.
• Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Premium
selections for Select Preset and Tune
Display in the desktop right-click context
menu. Disabled removes SmartControl
Premium from the right click context menu.
• Enable Task Tray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Premium.
A right click on the task tray icon displays
the menu options for Help, Technical
Support. Check for Upgrade, About,
and Exit. When Enable task tray menu is
disabled, the task tray icon will only display
EXIT.
• Run at Startup is checked (On) by default.
When disabled, SmartControl Premium
will not launch at start or be in the task
tray. The only way to launch SmartControl
Premium is either from the desktop short
cut or from the program file. Any preset
set to run at startup will not load when
this box is unchecked (Disabled).
• Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.
Options>Audio - Will only be active when
selecting Volume from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
Option>Auto Pivot
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
20
3. Image Optimization
available. All other SmartControl Premium tabs
are not available.
• Display the Source instruction pane and
current input source setting.
• On single input displays, this pane will not
be visible.
Options>Theft Deterrence - Theft Deterrence
Pane will only be active when selecting Theft
Deterrence Mode from the drop-down Plug-in
menu.
To enable Theft Deterrence, clicking Enable
Theft Deterrence Mode button brings up the
following screen:
• User can enter PIN between 4 and 9 digits
numbers only.
• After entering PIN, Accept button takes
user to the pop-up dialog box on the
following page.
• Minimum minutes set to 5. Slider set to 5
by default.
• Does not require the display be attached
to a different host to go into Theft
Deterrence mode.
After creating PIN, the Theft Deterrence pane
will indicate Theft Deterrence Enabled and
provide PIN Options button:
• Theft Deterrence Enabled is displayed.
• Disable Theft Deterrence Mode opens
pane screen on next page.
• PIN Options button only available after
user creates PIN, button opens secure PIN
web site.
Help menu
Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
Help>Version - Will only be active when
selecting Version from the drop- down Help
menu. On a non-supported display capable of
21
3. Image Optimization
DDC/CI, only the Help and Options tabs are
available.
Context Sensitive menu
The Context Sensitive menu is Enabled by
default.
If Enable Context Menu has been checked in
the Options>Preferences pane, then the menu
will be visible.
The Context Menu has four entries:
• SmartControl Premium - When selected
the About Screen is displayed.
• Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop down menu.
• Tune Display - Opens the SmartControl
Premium control panel.
• SmartImage - Check current settings,
Office, Photo, Movie, Game, Economy, Off.
Task Tray Menu Enabled
The task tray menu can be displayed by
rightclicking on the SmartControl Premium
icon from the task tray. Left Click will launch the
application.
The task tray has ve entries:
• Help - Access to User Manual file: Open
User Manual file using the default browser
window.
• Technical Support - displays the tech
support page.
• Check for Update - takes the user to PDI
Landing and checks the user's version
against the most current available.
• About - Displays detailed reference
information: product version, release
information, and product name.
• Exit - Close SmartControl Premium.
To run SmartControl Premium again either
select SmartControl Premium from Program
menu, double-click the desktop PC icon or
restart the system.
22
3. Image Optimization
Task Tray Menu Disabled
When the Task Tray is disabled in the preference
folder, only the EXIT selection is available. To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.
Note
All the illustrations in this section are for
reference only. SmartControl software version
might be changed without notication. Please
always check ofcial Portrait website www.
portrait.com/dtune/phl/enu/index to download
the latest version of SmartControl software.
3.4 SmartDesktop Guide
SmartDesktop
SmartDesktop is in SmartControl Premium.
Install SmartControl Premium and select
SmartDesktop from Options.
• Align to partition check box will enable
automatic alignment for the window when
dragged into the defined partition.
• Select the desired partition by clicking
on the icon. The partition will be applied
to the desktop and the icon will be
highlighted.
• Identify provides a quick way to view the
grid.
Drag and Drop Windows
Once the partitions are congured and Align to
partition is selected a window can be dragged
into the region and it will automatically align.
When the window and mouse cursor are within
the region, the region will become highlighted.
23
3. Image Optimization
Note
If the outline of the region is not visible when
dragging the window, “Show windows contents
while dragging” is disabled. To enable:
1. In Control Panel, click System.
2. Click Advanced system settings (For Vista
& Win7 OS, this is located on the left
sidebar)
3. In Performance section, click Settings.
4. In the box, check Show window contents
while dragging, and click OK.
Other alternative path:
Vista:
"Control Panel" > "Personalization" > "Window
Color and Appearance" > Click "Open Classic
appearance properties for more color options"
> Click "Effects" button > check "Show window
contents while dragging".
XP:
"Display Properties" > "Appearance" >
"Effects..." > check "Show window contents
while dragging".
Win 7:
No other alternative path available.
Title Bar Options
Desktop partition can be accessed from the title
bar of the active window. This provides a quick
and easy way to manage the desktop as well as
sending any window to any partition without
having to drag and drop. Move the cursor into
the active window’s title bar to access the drop
down menu.
Right Click Menu
Right click on the Desktop Partition icon to
view the drop down menu.
1. Find Windows – In some cases, the user
may have sent multiple windows to the
same partition. Find Window will show
all open windows and move the selected
window to the forefront.
2. Desktop Partition – Desktop Partition
shows the current selected partition and
allows the user to quickly change to any of
the partitions shown in the drop down.
Note
If more than one display is attached, the user
can select the targeted display to change the
partition. The highlighted icon represents the
current active partition.
3. Identify Partition – Displays the outline
grid on the desktop for the current
partition.
4. Align On/Align Off – Enables/disables the
drag and drop auto align feature.
5. Exit – Closes Desktop Partition and
Display Tune. To re-initialize, launch Display
Tune from the start menu or short cut on
the desktop.
24
3. Image Optimization
Left Click Menu
Left click on the Desktop Partition icon to
quickly send the active window to any partition
without having to drag and drop. Releasing the
mouse will send the window to the highlighted
partition.
Task Tray Right Click
The task tray also contains most of the features
supported in the title bar (with the exception
of automatically sending a window to any
partition).
• Find Windows – In some cases, the user
may have sent multiple windows to the
same partition. Find Window will show
all open windows and move the selected
window to the forefront.
• Desktop Partition – Desktop Partition
shows the current selected partition and
allows the user to quickly change to any of
the partitions shown in the drop down.
• Identify Partition – Displays the outline
grid on the desktop for the current
partition.
• Align On/Align Off – Enables/disables the
drag and drop auto align feature.
25
3. Image Optimization
SmartDesktopPartitionDenitions
Name Description Image
Full Desktop Applies all settings to the entire desktop.
Vertical Assesses the screen resolution and divides the display
into two evenly sized vertical regions.
For 90/270 maintain vertical conguration.
Horizontal Assesses the screen resolution and divides the display
into two evenly sized horizontal regions.
For 90/270 maintain horizontal conguration.
Vertical Triple Assesses the screen resolution and divides the display
into three evenly sized vertical regions.
For 90 Partition 1 horizontal top Partition 2 horizontal
center Partition 3 horizontal bottom.
For 270 Partition 3 horizontal top Partition 2 horizontal
center Partition 1 horizontal bottom.
Vertical Split Left Assesses the screen resolution and divides the display into
two vertical regions, the left hand side is a single region,
the right hand side is split into two evenly sized regions
For 90 Partition 1 on top Partition 2&3 on bottom.
For 270 Partition 1 on bottom Partition 2&3 on top.
Vertical Split Right Assesses the screen resolution and divides the display into
two vertical regions, the right hand side is a single region,
the left hand side is split into two evenly sized regions
For 90 Partition 1&2 on top Partition 3 on bottom.
For 270 Partition 3 on top Partition 1&2 on bottom.
Horizontal Split Top Assesses the screen resolution and divides the display
into two evenly sized horizontal regions, the top region
is single, the bottom region is spilt into two evenly sized
regions
For 90 Partition 1 on right side Vertical Partition 2&3 on
left side Vertical.
For 270 Partition 1 on left side Vertical Partition 2&3 on
right side Vertical.
26
3. Image Optimization
Name Description Image
Horizontal Split
Bottom
Assesses the screen resolution and divides the display into
two evenly sized horizontal regions, the bottom region is
single, the top region is spilt into two evenly sized regions
For 90 Partition 1&2 on right side Vertical Partition 3 on
left side Vertical.
For 270 Partition 1&2 on left side Vertical Partition 3 on
right side Vertical.
Even Split Assesses the screen resolution and divides the display
into four evenly sized regions.
27
4. Technical Specications
4. Technical Specifications
Picture/Display
Monitor Panel Type AH-IPS
Backlight W-LED system
Panel Size 29" W (73 cm)
Aspect Ratio 21:9
Pixel Pitch 0.2628 x 0.2628 mm
Brightness 300 cd/m²
SmartContrast 20,000,000:1
Contrast Ratio (typ.) 1,000:1
Response Time (typ.) 14 ms (Gray to Gray)
SmartResponse 5 ms (Gray to Gray)
Optimum Resolution 2560 x 1080 @ 60 Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 10
Effective viewing area 672.76 x 283.82 mm
Picture Enhancement SmartImage
Display Colors 16.7M
Vertical Refresh Rate 56 Hz - 75 Hz
Horizontal Frequency 30 kHz - 90 kHz
sRGB YES
Brightness/Color uniformity 97% - 102%
Delta E <2
Connectivity
Signal Input/Output VGA(Analog) (298P4QAJEB), DVI-Dual Link, DisplayPort In,
DisplayPort Out, HDMI x2
USB 298P4: USB 3.0 x4
Input Signal Separate Sync, Sync on Green
Audio In/Out PC Audio-in, Headphone Out
Convenience
Built-in Speakers 2 W x2
User Convenience
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
Other Convenience VESA mount (100 x 100 mm), Kensington Lock
Plug & Play Compatibility DDC/CI, sRGB, Windows 7/8/Vista/XP, Mac OSX, Linux
Stand
Tilt -5° / +20°
Swivel 298P4: -65° / +65°
Height Adjustment 298P4: 150 mm
Pivot Adjustment 298P4: 90°
Power(298P4QJEB)
28
4. Technical Specications
On Mode 46.3 W (typ.), 77.5 W (max.) (with audio and USB x4)
ECO Mode 25.1W
Energy Consumption
(EnergyStar test method)
AC Input Voltage at
100 VAC, 50 Hz
AC Input Voltage at
115 VAC, 60 Hz
AC Input Voltage at
230 VAC, 50 Hz
Normal Operation (typ.) 39.1 W 38.7 W 38.5 W
Sleep (Standby) (typ.) 0.3 W 0.3 W 0.3 W
Off 0.3 W 0.3 W 0.3 W
Off (AC Switch) 0 W 0 W0 W
Heat Dissipation* AC Input Voltage at
100 VAC, 50 Hz
AC Input Voltage at
115 VAC, 60 Hz
AC Input Voltage at
230 VAC, 50 Hz
Normal Operation 133.4 BTU/hr 132.1 BTU/hr 131.4 BTU/hr
Sleep (Standby) 1.024 BTU/hr 1.024 BTU/hr 1.024 BTU/hr
Off 1.024 BTU/hr 1.024 BTU/hr 1.024 BTU/hr
Off (AC Switch) 0 BTU/hr 0 BTU/hr 0 BTU/hr
Power LED Indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240 VAC, 50-60 Hz
Power(298P4QAJEB)
On Mode 43.6 W (typ.), 75 W (max.) (with audio and USB x4)
ECO Mode 25.1W
Energy Consumption
(EnergyStar test method)
AC Input Voltage at
100 VAC, 50 Hz
AC Input Voltage at
115 VAC, 60 Hz
AC Input Voltage at
230 VAC, 50 Hz
Normal Operation (typ.) 32.22 W 32.21 W 32.2 W
Sleep (Standby) (typ.) 0.3 W 0.3 W 0.3 W
Off 0.3 W 0.3 W 0.3 W
Off (AC Switch) 0 W 0 W0 W
Heat Dissipation* AC Input Voltage at
100 VAC, 50 Hz
AC Input Voltage at
115 VAC, 60 Hz
AC Input Voltage at
230 VAC, 50 Hz
Normal Operation 110 BTU/hr 109.9 BTU/hr 109.9 BTU/hr
Sleep (Standby) 1.024 BTU/hr 1.024 BTU/hr 1.024 BTU/hr
Off 1.024 BTU/hr 1.024 BTU/hr 1.024 BTU/hr
Off (AC Switch) 0 BTU/hr 0 BTU/hr 0 BTU/hr
Power LED Indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240 VAC, 50-60 Hz
Power(298X4QJAB)
On Mode 44.3 W (typ.), 56 W (max.) (with audio and USB x4)
Energy Consumption
(EnergyStar test method)
AC Input Voltage at
100 VAC, 50 Hz
AC Input Voltage at
115 VAC, 60 Hz
AC Input Voltage at
230 VAC, 50 Hz
Normal Operation (typ.) 34.3 W 33.4 W 33.3 W
Sleep (Standby) (typ.) 0.3 W 0.3 W 0.3 W
Off 0.3 W 0.3 W 0.3 W
Off (AC Switch) 0 W 0 W0 W
Heat Dissipation* AC Input Voltage at
100 VAC, 50 Hz
AC Input Voltage at
115 VAC, 60 Hz
AC Input Voltage at
230 VAC, 50 Hz
Normal Operation 117.1 BTU/hr 114 BTU/hr 113.7 BTU/hr
29
4. Technical Specications
Sleep (Standby) 1.024 BTU/hr 1.024 BTU/hr 1.024 BTU/hr
Off 1.024 BTU/hr 1.024 BTU/hr 1.024 BTU/hr
Off (AC Switch) 0 BTU/hr 0 BTU/hr 0 BTU/hr
Power LED Indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240 VAC, 50-60 Hz
Dimensions
Product with stand (WxHxD) 298P4: 700 x 538 x 273 mm
298X4: 700 x 426 x 197 mm
Product without stand (WxHxD) 700 x 330 x 59 mm
Weight
Product with stand 298P4: 8.46 kg 298X4: 6.36 kg
Product without stand 298P4: 5.67 kg 298X4: 5.70 kg
Product with packaging 298P4: 11.68 kg 298X4: 8.85 kg
Operating Condition
Temperature Range Operation: 0°C to 40°C
Non-operation: -20°C to 60°C
Relative Humidity 20% to 80%
MTBF 30,000 hrs
Environmental
ROHS YES
EPEAT Gold (www.epeat.net)
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing
EnergyStar YES
Compliance and standards
Regulatory Approvals:298P4QJEB BSMI, CE Mark, FCC Class B, CU-EAC, SEMKO, TCO Certied Edge,
UL/cUL, TUV-GS, TUV-Ergo,CCC,CECP,CEL
Regulatory Approvals:298X4QJAB BSMI, CE Mark, FCC Class B, CU-EAC, SEMKO, UL/cUL, ISO 9241-
307 , TCO Certied ,CCC,CECP,CEL
Regulatory Approvals:
298P4QAJEB TCO Certied Edge,CCC,CEL,CECP
Cabinet
Color Black
Finish Texture
Note
1. EPEAT Gold or Silver is valid only where
Philips registers the product. Please visit
www.epeat.net for registration status in your
country.
2. This data is subject to change without notice.
Go to www.philips.com/support to download
the latest version of leaet.
30
4. Technical Specications
4.1 Resolution & Preset Modes
Maximum Resolution
2560 x 1080 @ 60 Hz (digital input)
Recommended Resolution
2560 x 1080 @ 60 Hz (digital input)
H. freq. (kHz) Resolution V. freq. (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.5 640 x 480 75.00
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.36 1024 x 768 60.00
60.02 1024 x 768 75.03
44.77 1280 x 720 59.86
63.98 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
70.64 1440 x 900 74.99
75.00 1600 x 1200 60.00
65.29 1680 x 1050 59.95
67.50 1920 x 1080 60.00
74.04 1920 x 1080 59.95
88.79 2560 x 1080 59.98
Note
• Please notice that your display works best
at native resolution of 2560 x 1080 @ 60
Hz. For best display quality, please follow
this resolution recommendation.
• While using DVI, a Dual-link DVI cable is
required for maximum resolution 2560 x
1080.
• The highest supporting screen resolution
on HDMI is 2560 x 1080, but it always
depends on your capability of graphics card
and BluRay/video players.
4.2 Crystalclear
This latest Philips display delivers Crystalclear,
2560x1080 images. Utilizing high performance
panels with high density pixel count, 178/178
wide viewing angles, enabled by high bandwidth
sources like Displayport, HDMI, or Dual link
DVI, this new display will make your images
and graphics come alive. Whether you are
demanding professional requiring extremely
detailed information for CAD-CAM solutions,
using 3D graphic applications or a nancial
wizard working on huge spreadsheets, this
Philips display will give you Crystalclear images.
31
5. Power Management
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Denition(298P4QJEB)
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Ye s Yes
46.3 W (typ.),
77.5 W (max.)
(with audio and
USB x4)
White
Sleep
(Standby) OFF No No 0.3 W (typ.) White
(blink)
Off (AC
switch) OFF - - 0 W OFF
Power Management Denition(298P4QAJEB)
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Ye s Yes
43.6 W (typ.),
75 W (max.)
(with audio and
USB x4)
White
Sleep
(Standby) OFF No No 0.3 W (typ.) White
(blink)
Off (AC
switch) OFF - - 0 W OFF
Power Management Denition(298X4QJAB)
VESA
Mode Video H-sync V-sync Power Used LED Color
Active ON Ye s Yes 44.3 W (typ.),
56 W (max.) White
Sleep
(Standby) OFF No No 0.3 W (typ.) White
(blink)
Off (AC
switch) OFF - - 0 W OFF
The following setup is used to measure power
consumption on this monitor.
• Native resolution: 2560 x 1080
• Contrast: 50%
• Brightness: 300 nits
• Color temperature: 6500k with full white
pattern
• Audio and USB Inactive (Off)
Note
This data is subject to change without notice.
32
6. Regulatory Infomation
6. Regulatory Information
Lead-free Product
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
TCOCertiedEdge
(298P4QJEB,298P4QAJEB)
Congratulations,
Your display is designed for both
you and the planet!
The display you have just purchased carries the
TCO Certied Edge label. This ensures that
your display is designed, manufactured and
tested according to some of the strictest quality
and environmental requirements in the world.
This makes for a high performance product,
designed with the user in focus that also
minimizes the impact on the climate and our
natural environment.
This display is awarded the TCO Certied
cutting edge mark to signify it incorporates
a new cutting edge innovation that delivers
distinct benets for the user and reduced impact
on the environment. TCO Certied is a third
party veried program, where every product
model is tested by an accredited impartial test
laboratory. TCO Certied represents one of the
toughest certications for displays worldwide.
Some of the Usability features of the TCO
Certiedfordisplays:
• Good visual ergonomics and image quality
is tested to ensure top performance and
reduce sight and strain problems. Important
parameters are luminance, contrast,
resolution, black level, gamma curve, color
and luminance uniformity, color rendition
and image stability
• Product have been tested according to
rigorous safety standards at an impartial
laboratory
• Electric and magnetic fields emissions as
low as normal household background levels
• Low acoustic noise emissions
Some of the Environmental features of the
TCOCertiedfordisplays:
• The brand owner demonstrates corporate
social responsibility and has a certified
environmental management system (EMAS
or ISO 14001)
• Very low energy consumption both in
onand standby mode minimize climate
impact
• Restrictions on chlorinated and brominated
flame retardants, plasticizers, plastics and
heavy metals such as cadmium, mercury
and lead (RoHS compliance)
• Both product and product packaging is
prepared for recycling
• The brand owner offers take-back options
The requirements can be downloaded from our
web site. The requirements included in this label
have been developed by TCO Development in
co-operation with scientists, experts, users as
well as manufacturers all over the world. Since
the end of the 1980s TCO has been involved
in inuencing the development of IT equipment
in a more user-friendly direction. Our labeling
system started with displays in 1992 and is now
requested by users and ITmanufacturers all over
the world. About 50% of all displays worldwide
are TCO certied.
For more information, please visit:
www.tcodevelopment.com
User mode is used for TCO Certied
compliance.
33
6. Regulatory Infomation
TCOCertied
Congratulations!
This product is designed for both you and the
planet!
TCO Development works for
sustainable IT - manufacture,
use and recycling of IT products
reecting environmental, social and economic
responsibility.
TCO Certied is a third party veried program,
where every product model is tested by an
accredited impartial test laboratory. TCO
Certied represents one of the toughest
certications for ICT products worldwide.
Some of the Usability features of TCO
Certified Displays:
• Visual Ergonomics for image quality
is tested to ensure top performance
and reduce sight and strain problems.
Important parameters are Resolution,
Luminance, Contrast, Reflection and Colour
characteristics
• Products are tested according to rigorous
safety standards at impartial laboratories
• Electric and magnetic fields emissions as
low as normal household background levels
• Workload ergonomics to ensure a good
physical environment
Some of the Environmental features of TCO
Certified Displays:
• Production facilities have an Environmental
Management System (EMAS or ISO 14001)
• Low energy consumption to minimize
climate impact
• Restrictions on Chlorinated and
Brominated flame retardants, plasticizers,
plastics and heavy metals such as cadmium,
mercury and lead (RoHS compliance)
• Both product and product packaging is
prepared for recycling
• The brand owner offers take-back options
Corporate Social Responsibility
• The brand owner demonstrates the
product is manufactured under working
practices that promote good labour
relations and working conditions.
The Criteria Document can be downloaded
from our web site. The criteria included in
this label have been developed by TCO
Development in co-operation with scientists,
experts, users as well as manufacturers all
over the world. Since the end of the 1980s
TCO has been involved in inuencing the
development of IT equipment in a more user
and environmentally friendly direction. Our ICT
product labeling system began in 1992 and is
now requested by users and ICT-manufacturers
all over the world.
For displays with glossy bezels, the user should
consider the placement of the display as the
bezel may cause disturbing reections from
surrounding light and bright surfaces.
For more information, please visit: www.
tcodevelopment.com
Technology for you and the planet
(Only for selective models)
User mode is used for TCO Certied
compliance.
34
6. Regulatory Infomation
EPEAT
(www.epeat.net)
The EPEAT (Electronic
Product Environmental
Assessment Tool) program
evaluates computer
desktops, laptops, and monitors based on 51
environmental criteria developed through
an extensive stakeholder consensus process
supported by US EPA.
EPEAT system helps purchasers in the public
and private sectors evaluate, compare and
select desktop computers, notebooks and
monitors based on their environmental
attributes. EPEAT also provides a clear and
consistent set of performance criteria for the
design of products, and provides an opportunity
for manufacturers to secure market recognition
for efforts to reduce the environmental impact
of its products.
BenetsofEPEAT
Reduce use of primary materials
Reduce use of toxic materials
Avoid the disposal of hazardous waste EPEAT’S
requirement that all registered products meet
ENERGY STAR’s energy efciency specications,
means that these products will consume less
energy throughout their life.
CE Declaration of Conformity
(298P4QJEB,298X4QJAB)
This product is in conformity with the following
standards
• EN60950-1:2006+A11:2009+A1:20
10+A12:2011 (Safety requirement of
Information Technology Equipment).
• EN55022:2010 (Radio Disturbance
requirement of Information Technology
Equipment).
• EN55024:2010 (Immunity requirement of
Information Technology Equipment).
• EN61000-3-2:2006 +A1:2009+A2:2009
(Limits for Harmonic Current Emission).
• EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) EN 50581:2012
(Technical documentation for the
assessment of electrical and electronic
products with respect to the restriction of
hazardous substances) following provisions
of directives applicable.
• EN50581:2012 (Technical documentation
for the assessment of electrical and
electronic products with respect to the
restriction of hazardous substances).
• EN 50564:2011 (Electrical and electronic
household and office equipment —
Measurement of low power consumption).
• 2006/95/EC (Low Voltage Directive).
• 2004/108/EC (EMC Directive).
• 2009/125/EC (ErP Directive, EC No.
1275/2008 Implementing Directive
for Standby and Off mode power
consumption).
• 2011/65/EU (RoHS Directive)
and is produced by a manufacturing organization
on ISO9000 level.
• ISO9241-307:2008 (Ergonomic
requirement, Analysis and compliance test
methods for electronic visual displays).
• GS EK1-2000:2013 (GS mark requirement).
(Only for 298P4QJEB/298P4QAJEB)
• prEN50279:1998 (Low Frequency Electric
and Magnetic fields for Visual Display).(Only
for 298P4QJEB/298P4QAJEB)
• MPR-II (MPR:1990:8/1990:10 Low
Frequency Electric and Magnetic fields).
(Only for 298P4QJEB/298P4QAJEB)
• TCO certified (Requirement for
Environment Labeling of Ergonomics,
Energy, Ecology and Emission, TCO: Swedish
Confederation of Professional Employees)
for TCO versions.
35
6. Regulatory Infomation
Energy Star Declaration
(298P4QJEB,298X4QJAB)
(www.energystar.gov)
As an ENERGY STAR® Partner, we
have determined that this product
meets the ENERGY STAR®
guidelines for energy efciency.
Note
We recommend you switch off the monitor
when it is not in use for a long time.
Federal Communications Commission (FCC)
Notice (U.S. Only)(298P4QJEB,298X4QJAB)
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there
is no guarantee that interference will not
occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the
equipment and receiver.
• Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced
radio/TV technician for help.
Changes or modications not expressly
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
To prevent damage which may result in re or
shock hazard, do not expose this appliance to
rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Commission Federale de la Communication
(FCC Declaration)
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
limites sont conçues de façon à fourir
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle. CET appareil
produit, utilise et peut émettre des
hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
36
6. Regulatory Infomation
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
• Réorienter ou déplacer l’antenne de
réception.
• Augmenter la distance entre l’équipement
et le récepteur.
• Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
• Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
Toutes modications n'ayant pas reçu
l'approbation des services compétents
en matière de conformité est susceptible
d'interdire à l'utilisateur l'usage du présent
équipement.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
EN 55022 Compliance (Czech Republic Only)
(298P4QJEB,298X4QJAB)
PolishCenterforTestingandCertication
Notice(298P4QJEB,298X4QJAB)
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
A protection mark "B" conrms that the
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
37
6. Regulatory Infomation
North Europe (Nordic Countries) Information
(298P4QJEB,298X4QJAB)
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Placering/Ventilation
ADVARSEL:
SØRG VED PLACERINGEN FOR, AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
BSMI Notice (Taiwan Only)
(298P4QJEB,298X4QJAB)
Ergonomie Hinweis (nur Deutschland)
(298P4QJEB,298X4QJAB)
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
Auf der Rückwand des Gerätes bendet sich
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage
III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
38
6. Regulatory Infomation
EU Energy Label(298P4QJEB,298X4QJAB)
The European Energy Label informs you on
the energy efciency class of this product.
The greener the energy efciency class of this
product is the lower the energy it consumes.
On the label, you can nd the energy efciency
class, the average power consumption of
this product in use and the average energy
consumption for 1 year.
Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.
China RoHS
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products produced and sold for China
market have to meet China RoHS request.
中国电子信息产品污染控制标识要求(中国
RoHS法规标示要求)产品中有毒有害物质或
元素的名称及含量
部件名称
有毒有害物质或元素
铅
(Pb)
汞
(Hg)
镉
(Cd)
六价铬
(Cr6+)
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
外壳 OO O O O O
液晶显示屏/灯管 XO O O O O
电路板组件*X O O O O O
电源适配线 X O O O O O
电源线/连接线 X O O O O O
*:
电路板组件包括印刷电路板及其构成的零部件，如电阻、电容、集成电
路、连接器等。
O:
表示该有毒有害物质在该部件所有均质材料中的含量均在《电子信息产品
中有毒有害物质的限量要求标准》规定的限量要求以下。
X:
表示该有毒有害物质至少在该部件的某一均质材料中的含量超出《电子信
息产品中有毒有害物质的限量要求标准》规定的限量要求；但是上表中打
“X”的部件，符合欧盟RoHS法规要求（属于豁免的部分）。
环保使用期限
此标识指期限(十年),电子信息产品中含有的有
毒有害物质或元素在正常使用的条件下不会发生
外泄或突变,电子信息产品用户使用该电子信息
产品不会对环境造成严重污染或对其人身、财产
造成严重损害的期限。
《废弃电器电子产品回收处理管理条例》提示性
说明
为了更好地关爱及保护地球，当用户不再需要此
产品或产品寿命终止时，请遵守国家废弃电器电
子产品回收处理相关法律法规，将其交给当地具
有国家认可的回收处理资质的厂商进行回收处
理。
39
7. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel).
7. Customer care and
warranty
7.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
used in at panel monitors are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and denes
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
40
7. Customer care and warranty
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the
same type that are near to one another may be
more noticeable, Philips also species tolerances
for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
a TFT Monitor panel in a Philips at panel
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement , analysis and
compliance test methods for electronic visual displays).
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
International Organisation for Standardisation (ISO) per: 2008-11-13.
41
7. Customer care and warranty
7.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country CSP Hotline Number Price Opening hours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare +45 3525 8761 Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare +358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am - 6pm
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am - 6pm
Greece Alman +30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica +353 01 601 1161 Local call tariff Mon to Fri : 8am - 5pm
Italy Anovo Italy +39 840 320 041 € 0.08 € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare +352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare +31 0900 0400 063 € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare +47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm
Poland MSI +48 0223491505 Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare +46 08 632 0016 Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica +44 0207 949 0069 Local call tariff Mon to Fri : 8am - 5pm
42
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center CSP Consumer care number
Belarus N/A IBA +375 17 217 3386
+375 17 217 3389
Bulgaria N/A LAN Service +359 2 960 2360
Croatia N/A MR Service Ltd +385 (01) 640 1111
Czech Rep. N/A Asupport 420 272 188 300
Estonia N/A FUJITSU +372 6519900(General)
+372 6519972(workshop)
Georgia N/A Esabi +995 322 91 34 71
Hungary N/A Pro Service +36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
Kazakhstan N/A Classic Service I.I.c. +7 727 3097515
Latvia N/A ServiceNet LV +371 67460399
+371 27260399
Lithuania N/A UAB Servicenet +370 37 400160(general)
+370 7400088 (for Philips)
Macedonia N/A AMC +389 2 3125097
Moldova N/A Comel +37322224035
Romania N/A Skin +40 21 2101969
Russia N/A CPS +7 (495) 645 6746
Serbia&Montenegro N/A Kim Tec d.o.o. +381 11 20 70 684
Slovakia N/A Datalan Service +421 2 49207155
Slovenia N/A PC H.and +386 1 530 08 24
the republic of Belarus N/A ServiceBy + 375 17 284 0203
Turkey N/A Tecpro +90 212 444 4 832
Ukraine N/A Topaz +38044 525 64 95
N/A Comel +380 5627444225
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil Vermont 0800-7254101
Argentina 0800 3330 856
43
7. Customer care and warranty
Contact Information for China:
Country Call center Consumer care number
China PCCW Limited 4008 800 008
Contact Information for NORTH AMERICA :
Country Call center Consumer care number
U.S.A. EPI - e-center (877) 835-1838
Canada EPI - e-center (800)479-6696
Contact Information for APMEA region:
Country ASP Consumer care number Opening hours
Australia AGOS NETWORK
PTY LTD 1300 360 386 Mon.~Fri. 9:00am-5:30pm
New Zealand Visual Group Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India REDINGTON INDIA
LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677 Mon.~Fri. 9:00am-5:30pm
Indonesia
PT. CORMIC
SERVISINDO
PERKASA
+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)
Mon.~Thu. 08:30-12:00; 13:00-
17:30
Fri. 08:30-11:30; 13:00-17:30"
Korea Alphascan Displays, Inc 1661-5003 Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn Bhd +603 5102 3336 Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan TVONICS Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm
Singapore
Philips Singapore Pte
Ltd (Philips Consumer
Care Center)
(65) 6882 3966 Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Thailand Axis Computer System
Co., Ltd. (662) 934-5498 Mon.~Fri. 08:30am~05:30pm
South Africa Computer Repair
Technologies 011 262 3586 Mon.~ Fri. 08:00am~05:00pm
Israel Eastronics LTD 1-800-567000 Sun.~Thu. 08:00-18:00
44
7. Customer care and warranty
Vietnam
FPT Service Informatic
Company Ltd. - Ho Chi
Minh City Branch
+84 8 38248007
Ho Chi Minh City
+84 5113.562666
Danang City
+84 5113.562666
Can tho Province
Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00
Philippines EA Global Supply
Chain Solutions ,Inc. (02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre +97 14 8837911 Sun.~Thu. 09:00 - 18:00
Uzbekistan Soniko Plus Private
Enterprise Ltd +99871 2784650 Mon.~Fri. 09:00 - 18:00
Turkmenistan Technostar Service
Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Japan フィリップスモニター
・サポートセンター 0120-060-530 Mon.~Fri. 10:00 - 17:00
45
8. Troubleshooting & FAQs
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
• First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
• The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
• Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
• Check to see if the monitor cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the monitor from mains power
source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
Verticalickerappears
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Horizontalickerappears
• Adjust the image using the “Auto” function
in OSD Main Controls.
46
8. Troubleshooting & FAQs
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in monitor panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
• Always activate a moving screen saver
program when you leave your monitor
unattended.
• Always activate a periodic screen refresh
application if your monitor will display
unchanging static content.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
Audio problem
No sound
• Check if audio cable is connected to PC
and monitor correctly.
• Ensure audio is not muted. Press OSD
“Menu”, select “Audio” then “Mute”. Check
it on “Off ” position.
• Press “Volume” in OSD main control to
adjust the volume.
USB problem
USB peripherals are not working
• Check if USB upstream cable is connected
to your monitor correctly.
• Turn your monitor OFF and ON once
again. You may need to install/reinstall USB
drivers in your PC and ensure hub is active.
• Reconnect your USB peripherals.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
8.2 SmartControl Premium FAQs
Q1. I change the monitor on a PC to a
different one and the SmartControl
Premium becomes un-usable, what do
I do?
Ans.: Restart your PC and see if
SmartControl Premium can work.
Otherwise, you will need to remove
and re-install SmartControl Premium to
ensure proper driver is installed.
Q2. The SmartControl Premium functions
worked well before, but it does not
work anymore, what can I do?
47
8. Troubleshooting & FAQs
Ans.: If the following actions were executed,
the monitor driver may need to be re-
installed.
• Changed video graphic adapter to another
one
• Updated video driver
• Activities on OS, such as service pack or
patch
• Run Windows Update and updated
monitor and/or video driver
• Windows was booted with the monitor
power off or disconnected. To find out,
please right click My Computer and click
on Properties -> Hardware -> Device
Manager. If you see “Plug and Play Monitor”
shows under Monitor, then you need to
re-install. Simply remove SmartControl
Premium and re-install it.
Q3. After installing SmartControl Premium,
when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.: It might be your graphic card adaptor
driver is not the most updated
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.
Attention
Theft Deterence is Enabled
Q5. I forgot my PIN for Theft Deterrence
Function. What can I do?
Ans.: Philips Service center has a right to
ask for legitimate identication and
authorization, in order to establish
ownership of the monitor.
Please note that the anti-theft
deterrence function is provided as a
convenient free option. Managing PIN
numbers is the sole responsibility of the
individual user or the organization who
sets it.
In case the PIN number is forgotten,
Philips service center can re-set it
for you at a nominal charge after
verication of ownership. Please note
that this activity is not covered by
standard warranty terms.
Q6. In a monitor with the Smartlmage
feature, the sRGB scheme of color
temperature function in SmartControl
Premium is not responding, why?
Ans.: When Smartlmage is enabled, the sRGB
scheme is disabled automatically. To use
sRGB, you need to disable Smartlmage
with the button on the front bezel
of your monitor.
48
8. Troubleshooting & FAQs
8.3 General FAQs
Q1: When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.: Recommended resolution for this
monitor: 2560 × 1080 @ 60 Hz.
• Unplug all cables, then connect your PC to
the monitor that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 2560 ×
1080 pixels.
• Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
• Restart your computer and repeat step 2
and 3 to verify that your PC is set at 2560
× 1080 @ 60 Hz.
• Shut down your computer, disconnect your
old monitor and reconnect your Philips
monitor.
• Turn on your monitor and then turn on
your PC.
Q2: What is the recommended refresh
rate for monitor?
Ans.: Recommended refresh rate in monitors
is 60 Hz, In case of any disturbance on
screen, you can set it up to 75 Hz to
see if that removes the disturbance.
Q3: Whatarethe.infand.icmlesonthe
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.: These are the driver les for your
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
drivers (.inf and .icm les) or a driver
disk when you rst install your monitor.
Follow the instructions to insert the
companion CD-ROM included in this
package. Monitor drivers (.inf and .icm
les) will be installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
Q5: What if I get lost when I am making
monitor adjustments via OSD?
Ans.: Simply press the button, then select
[Reset] to recall all the original factory
settings.
Q6: Is the monitor screen resistant to
scratches?
Ans.: In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
Q7: How should I clean the monitor
surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
monitor?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures:
• Press button to show the OSD (On
Screen Display) menu
• Press ▼ button to select the option
[Color] then press button to enter
color setting, there are three settings as
below.
49
8. Troubleshooting & FAQs
1. Color Temperature: The six settings are
5000K, 6500K, 7500K, 8200K, 9300K
and 11500K. With settings in the 5000K
range the panel appears "warm, with a
red-white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
2. sRGB: This is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc).
3. User Dene: The user can choose his/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my monitor to any PC,
workstation or Mac?
Ans.: Yes. All Philips monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
Q10: Are Philips monitors Plug-and-Play?
Ans.: Yes, the monitors are Plug-and-Play
compatible with Windows 7/Vista/XP/
NT, Mac OSX, Linux
Q11: What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in
monitor panels?
Ans.: Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging",
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-
known phenomenon in monitor panel
technology. In most cases, the "burned
in" or "atter-imaging" or "ghost imaging"
will disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your monitor will
display unchanging static content.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying jagged
characters?
Ans.: Your monitor works best at its native
resolution of 2560 × 1080 @ 60 Hz. For
best display, please use this resolution.
50
8. Troubleshooting & FAQs
8.4 Daisy Chain FAQs
Q1: Which graphic cards can support
Daisy Chain?
Ans.: With Daisy chain function, AMD graphic
card HD6850 or above is required. For
other brand graphic cards, please check
your graphics card vendor for the latest
DisplayPort daisy chain driver support.
Q2: Does DP cable have to be v1.2 instead
of v1.1?
Ans.: For daisy chaining, the DisplayPort 1.2
cable must be used for better data
transmission.
Q3: How many displays can be daisy-
chained at the same time?
Ans.: It depends on your graphic card, please
consult your graphic card vender.
8.5 Multiview FAQs
Q1: Why I cannot activate PiP or PbP
when the sources are DVI and HDMI?
Ans.: Please refer to below table for the main
source and its supporting sub source.
SUB SOURCE POSSIBILITY (xl)
Inputs VGA DP DVI HDMI
1
HDMI
2
MAIN
SOURCE
(xl)
VGA ● ● ● ●
DP ● ● ● ●
DVI ● ●
HDMI 1 ● ●
HDMI 2 ● ●
Q2: Can I enlarge the PiP sub window ?
Ans.: Yes, there are 3 sizes to select: [Small],
[Middle], [Large]. You can press to
enter OSD menu. Select your preferred
[PiP Size] option from the [PiP / PbP]
main menu.
Q3: How to listen to Audio, independent
of video?
Ans.: Normally the audio source is linked to
the main picture source. If you want to
change audio-source input (for example:
listen to your MP3 player independently
regardless of the video source input),
you can press to enter OSD menu.
Select your preferred [Audio Source]
option from the [Audio] main menu.
Please note that the next time you
turn on your monitor, the monitor will
by default select the audio source you
chose last time. In case you want to
change it again, you need to go through
the above steps to select your new
preferred audio source, which then will
become the “default” mode.
© 2014 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specicationsaresubjecttochangewithoutnotice.
Version: M4298PXE2T