Table of Contents
Philips BDM3201FD/96 User Manual
Displayed below is the user manual for BDM3201FD/96 by Philips which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
Table of Contents
1. Important ................................................1
1.1 Safety precautions and maintenance ...1
1.2 Notational Descriptions .............................2
1.3 Disposal of product and packing
material ................................................................3
2. Setting up the Display ...........................4
2.1 Installation ...........................................................4
2.2 Operating the Display .................................6
3. Image Optimization ...............................9
3.1 SmartImage ........................................................9
3.2 SmartContrast ..............................................10
4. Technical Specifications ......................11
4.1 Resolution & Preset Modes...................13
5. Power Management ............................14
6. Customer care and warranty ...........15
6.1 Philips’ Flat Panel Displays Pixel Defect
Policy ...................................................................15
6.2 Customer Care & Warranty .................17
7. Troubleshooting & FAQs ...................22
7.1 Troubleshooting ...........................................22
7.2 General FAQs ...............................................23
1
1. Important
1. Important
This electronic user’s guide is intended for
anyone who uses the Philips Display. Take time
to read this user’s manual before you use your
display. It contains important information and
notes regarding the operation of your display.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
1.1 Safety precautions and mainte-
nance
Warnings
Use of controls, adjustments or procedures
other than those specified in this documentation
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer Display.
Operation
• Please Keep the Display out of direct
sunlight, very strong bright lights and
away from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
Display.
• Remove any object that could fall into
ventilation holes or prevent proper cooling
of the Display’s electronics.
• Do not block the ventilation holes on the
cabinet.
• When positioning the Display, make sure
the power plug and outlet are easily ac-
cessible.
• If turning off the Display by detaching the
power cable or DC power cord, wait for 6
seconds before attaching the power cable
or DC power cord for normal operation.
• Please use approved power cord provided
by Philips at all times. If your power cord is
missing, please contact your local service
center. (Please refer to Customer Care
Consumer Information Center)
• Do not subject the Display to severe
vibration or high impact conditions during
operation.
• Do not knock or drop the Display during
operation or transportation.
Maintenance
• To protect your Display from possible
damage, do not put excessive pressure
on the LCD panel. When moving your
Display, grasp the frame to lift; do not lift
the Display by placing your hand or fingers
on the LCD panel.
• Unplug the Display if you are not going to
use it for an extensive period of time.
• Unplug the Display if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your Display.
• To avoid the risk of shock or permanent
damage to the set, do not expose the
Display to dust, rain, water, or excessive
moisture environment.
• If your Display gets wet, wipe it with dry
cloth as soon as possible.
• If foreign substance or water gets in your
Display, please turn the power off immedi-
ately and disconnect the power cord. Then,
remove the foreign substance or water, and
send it to the maintenance center.
• Do not store or use the Display in locations
exposed to heat, direct sunlight or extreme
cold.
• In order to maintain the best performance
of your Display and use it for a longer life-
time, please use the Display in a location
that falls within the following temperature
and humidity ranges.
2
1. Important
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
• IMPORTANT: Always activate a moving
screen saver program when you leave
your Display unattended. Always activate
a periodic screen refresh application if
your Display will display unchanging static
content. Uninterrupted display of still or
static images over an extended period
may cause “burn in”, also known as “after-
imaging” or “ghost imaging”, on your
screen.
• "Burn-in", "after-imaging", or "ghost imag-
ing" is a well-known phenomenon in LCD
panel technology. In most cases, the
“burned in” or “after-imaging” or “ghost
imaging” will disappear gradually over a
period of time after the power has been
switched off.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Service
• The casing cover should be opened only
by qualified service personnel.
• If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of "Consumer Information
Center")
• For transportation information, please
refer to "Technical Specifications".
• Do not leave your Display in a car/trunk
under direct sun light.
Note
Consult a service technician if the Display does
not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
1.2 Notational Descriptions
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
cases, the specific presentation of the warning is
mandated by the relevant regulatory authority.
3
1. Important
1.3 Disposal of product and packing
material
Waste Electrical and Electronic Equipment-
WEEE
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
your local government office, the waste disposal
organization that serves your household or the
store at which you purchased the product.
Your new Display contains materials that can be
recycled and reused. Specialized companies can
recycle your product to increase the amount of
reusable materials and to minimize the amount
to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
Please find out about the local regulations on
how to dispose of your old Display and packing
from your sales representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling program
please visit
http://www.philips.com/a-w/about/sustainability.html
4
2. Setting up the Display
2. Setting up the Display
2.1 Installation
Package contents
x 4
x 4
* DVI* VGA
BDM3201F
©
2
0
1
5
K
o
n
i
n
k
l
i
j
k
e
P
h
i
l
i
p
s
N
.
V
.
A
l
l
r
i
g
h
t
s
r
e
s
e
r
v
e
d
.
U
n
a
u
t
h
o
r
i
z
e
d
d
u
p
l
i
c
a
t
i
o
n
i
s
a
v
i
o
l
a
t
i
o
n
o
f
a
p
p
l
i
c
a
b
l
e
l
a
w
s
.
M
a
d
e
a
n
d
p
r
i
n
t
e
d
i
n
C
h
i
n
a
.
V
e
r
s
i
o
n
Philips and the Philips’ Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from Koninklijke
Philips N.V.
Display drivers
User’s Manual
使用 前请阅读使用说明
保留备用
Display
*HDMI
* Audio
* CD
* Different according to region.
Install base stand
1. Place the Display face down on soft
and smooth surface taking care to avoid
scratching or damaging the screen.
2. After inserting the base column in the
guide block, tighten the screws. insert the
base into the base column.and secure the
base to the column tightly.
1
2
5
2. Setting up the Display
Connecting to your PC
BDM3201FW/BDM3201FC/BDM3201FE
1
1
2
2
4
3
3
AC/DC power input
DVI input
VGA input
Kensington anti-theft lock
BDM3201FD
6
7
1
1
2
2
4
3
3
5
5
AC/DC power input
DVI input
VGA input
Kensington anti-theft lock
HDMI input
Audio input
Earphone output
Connect to PC
1. Connect the power cord to the back of
the Display firmly.
2. Turn off your computer and unplug its
power cable.
3. Connect the Display signal cable to the
video connector on the back of your
computer.
4. Plug the power cord of your computer and
your Display into a nearby outlet.
5. Turn on your computer and Display. If the
Display displays an image, installation is
complete.
6
2. Setting up the Display
2.2 Operating the Display
Front view product description
Press more than 3 seconds to
switch display power ON or
OFF.
SmartImage. There are
six modes to be selected:
Office, Photo,Movie,
Game,Economy,Off.
Return to previous OSD level.
Change the signal input source.
Adjust the OSD menu.
Adjust the OSD menu.
Change display
format
(
BDM3201FW/
BDM3201FC/BDM3201FE
)
Adjust the volume.
(
BDM3201FD
)
Access the OSD menu
.
Confirm the OSD adjustment.
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature in all
Philips LCD Displays. It allows an end user to
adjust screen performance or select functions
of the Displays directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
BDM3201FW/BDM3201FC/BDM3201FE
BDM3201FD
Basic and simple instruction on the control
keys
7
2. Setting up the Display
To access the OSD menu on this Philips Display
simply use the single toggle button on the back
of the Display. The single button operates like a
joystick. To move the cursor, simply toggle the
button in four directions. Press the button to
select desired option.
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
The OSD Menu
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu Sub menu
Picture
OSD Settings
Setup
Language
Color
Input
Picture Format
Brightness
Contrast
Horizontal
Vertical
Transparency
OSD Time Out
H.Position
Auto
V.Position
Phase
Clock
Resolution Notification
Reset
Information
English, Deutsch, Español, Ελληνική, Français,
Italiano, Maryar，Nederlands, Português,
Português do Brasil，Polski，Русский ,Svenska，
Suomi，Türkçe，Čeština，Українська, 简体中文,
繁體中文，日本語，한국어
Color Temperature
sRGB
User Define
VGA
DVI
SmartResponse
SmartContrast
Gamma
Pixel Orbiting
8200K, 9300K, 11500K
Wide Screen, 4:3
0~100
0~100
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
0~100
On, Off
Yes, No
0~100
0~100
0~100
5000K, 6500K, 7500K,
Red: 0~100
Green: 0~100
Blue: 0~100
Off, Fast, Faster, Fastest
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
On, Off
7500K, 8200K, 9300K, 11500K
(available for selective models)
Default, 5000K, 6500K,
HDMI (available for selective models)
Over Scan On, Off
(available for selective models)
Audio
Mute
Audio Source AudioIn/HDMI
(available for selective models)
Volume 0~100
On, Off
(available for
selective models)
Stand-Alone On, Off
(available for selective models)
8
2. Setting up the Display
Resolution notification
This Display is designed for optimal performance
at its native resolution, 1920×1080@60Hz.
When the Display is powered on at a different
resolution, an alert is displayed on screen: Use
1920×1080@60Hz for best results.
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
9
3. Image Optimization
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized Display performance.
Why do I need it?
You want a Display that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your Display viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
How to enable SmartImage?
1. Toggle to the left to launch the SmartImage
on screen display;
2. Toggle to the rear or front to select between
Office, Photo, Movie, Game, Economy mode
and Off.
3. The SmartImage on screen display will remain
on screen for 5 seconds or you can also press
button to the left to make confirmation.
• Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
• Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
• Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
10
3. Image Optimization
• Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
• Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
• Off: No optimization by SmartImage.
3.2 SmartContrast
What is it?
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a LCD Display's contrast ratio for maximum
visual clarity and viewing enjoyment, stepping
up backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
Why do I need it?
You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
readable text for office work. By reducing your
Display's power consumption, you save on
energy costs and extend the lifetime of your
Display.
How does it work?
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
11
4. Technical Specications
4. Technical Specifications
Picture/Display
Display Panel Type
AMVA(BDM3201FWM/BDM3201FCM)
ADS(BDM3201FW/BDM3201FC/BDM3201FD)
AMVA+ABL(BDM3201FE)
Backlight LED
Panel Size 31.5" W (80cm)
Aspect Ratio 16:9
Pixel Pitch 0.364 x 0.364 mm
SmartContrast 20,000,000:1
Response Time (typ.) 6.5ms(GtG)
SmartResponse 3ms(GtG)
Optimum Resolution 1920x1080 @ 60Hz
Viewing Angle 178° (H) / 178° (V) @ C/R > 20
Picture Enhancement SmartImage
Display Colors 16.7M
Vertical Refresh Rate 56Hz - 75Hz
Horizontal Frequency 30kHz - 83kHz
sRGB YES
SoftBlue YES(BDM3201FE)
Connectivity
Signal Input VGA(Analog), DVI(Digital),
HDMI(Digital)(BDM3201FD)
Input Signal Separate Sync, Sync on Green
AudioIn/Out PCaudio-in,headphoneout(BDM3201FD)
Convenience
Built-inspeaker 5W x 2(BDM3201FD)
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian, Dutch,
Portuguese, Brazil Portuguese, Polish, Russian, Swedish, Finnish,
Turkish, Czech, Ukranian, Simplified Chinese, Traditional Chinese,
Japanese, Korean
Other Convenience VESAmount(100×100mm),Kensington Lock
Plug & Play Compatibility DDC/CI, Mac OSX, sRGB, Windows 8.1/8/7
Power
Consumption ACInputVoltageat
100VAC,50Hz
ACInputVoltageat
115VAC,60Hz
ACInputVoltageat
230VAC,50Hz
NormalOperation 51.4W(typ.) 51W(typ.) 50.6W(typ.)
Sleep(Standby) 0.5W(typ.) 0.5W(typ.) 0.5W(typ.)
Off 0.3W(typ.) 0.3W(typ.) 0.3W(typ.)
HeatDissipation* ACInputVoltageat
100VAC,50Hz
ACInputVoltageat
115VAC,60Hz
ACInputVoltageat
230VAC,50Hz
NormalOperation 175.4BTU/hr(typ.) 174.1BTU/hr(typ.) 172.7BTU/hr(typ.)
12
4. Technical Specications
Sleep(Standby) 1.706BTU/hr(typ.) 1.706BTU/hr(typ.) 1.706BTU/hr(typ.)
Off 1.024BTU/hr(typ.) 1.024BTU/hr(typ.) 1.024BTU/hr(typ.)
OnMode(ECO
mode)
22.21W(typ.)(BDM3201FW/BDM3201FC/BDM3201FE)
18.69W(typ.)(BDM3201FD)
PowerLEDindicator Onmode:White,Standby/Sleepmode:White(blinking)
PowerSupply Built-in,100-240VAC,50-60Hz
Dimension
Product with stand (WxHxD) 726 x 495 x 180 mm
Product without stand
(WxHxD) 726 x 435 x 88 mm
Productwithpackaging
(WxHxD)
186x 581 x 863 mm
Weight
Product with stand 6.0kg(BDM3201FW/BDM3201FC/BDM3201FE)
6.3kg(BDM3201FD)
Product without stand 4.9kg(BDM3201FW/BDM3201FC/BDM3201FE)
5.2kg(BDM3201FD)
Productwithpackaging 8.29kg(BDM3201FW/BDM3201FC/BDM3201FE)
8.59kg(BDM3201FD)
Operating Condition
Temperature range (operation) 0°C to 40 °C
Temperature range
(Non-operation) -20°C to 60°C
Relative humidity 20% to 80%
Environmental
ROHS YES
Packaging 100% recyclable
Specific Substances 100% PVC BFR free housing
Compliance and standards
Regulatory Approvals
CCC,CEL,BSMI,PSB,CE,RCM,VCCI
(BDM3201FW/BDM3201FC/BDM3201FE)
CE,RCM,BSMI(BDM3201FD)
Cabinet
Color Black(BDM3201FD/BDM3201FC)
White(BDM3201FW/BDM3201FE)
Finish Texture
Note
1. This data is subject to change without notice. Go to www.philips.com/support to download the
latest version of leaflet.
2 Smart response time is the optimum value from either GtG or GtG (BW) tests.
13
4. Technical Specications
4.1 Resolution & Preset Modes
Maximum Resolution
1920x1080@60Hz (analog input)
1920x1080@60Hz (digital input)
Recommended Resolution
1920x1080@60Hz (digital input)
H. freq (kHz) Resolution V. freq (Hz)
31.47 720x400 70.09
31.47 640x480 59.94
35.00 640x480 66.67
37.86 640x480 72.81
37.50 640x480 75.00
37.88 800x600 60.32
46.88 800x600 75.00
48.36 1024x768 60.00
60.02 1024x768 75.03
63.89 1280x1024 60.02
79.98 1280x1024 75.03
55.94 1440x900 59.89
70.64 1440x900 74.98
65.29 1680x1050 59.95
67.50 1920x1080 60.00
Note
Please notice that your display works best at
native resolution of 1920x1080@60Hz. For
best display quality, please follow this resolution
recommendation.
14
5. Power Management
5. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the Display can
automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the Display will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
Power Management Definition
VESA
Mode Video H-sync V-sync Power Used LED
Color
Active ON Ye s Ye s
46.72W (typ.),
47.56W (max.)
(BDM3201FWM/
BDM3201FCM/
BDM3201FW/
BDM3201FC)
48W (typ.), 50W
(max.)(BDM3201FE)
50.6W (typ.), 55.2W
(max.)(BDM3201FD)
White
Sleep OFF No No
<0.5W(typ.)
(BDM3201FW/
BDM3201FC/
BDM3201FE)
<0.3W(typ.)
(BDM3201FD)
White
(blink)
The following setup is used to measure power
consumption on this Display.
• Native resolution: 1920x1080
• Contrast: 50%
• Brightness: 100%
• Color temperature: 6500k with full white
pattern
Note
This data is subject to change without notice.
15
6. Customer care and warranty
6. Customer care and
warranty
6.1 Philips’ Flat Panel Displays Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Display panels
used in flat panel Displays are sometimes
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any Display with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
the different types of pixel defects and defines
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Display panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a Display may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
subpixel
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the Display displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
Three adjacent lit sub pixels (one white pixel).
16
6. Customer care and warranty
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the Display displays a light pattern. These are the
types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects of the same
type that are near to one another may be more
noticeable, Philips also specifies tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement due
to pixel defects during the warranty period, a TFT
Display panel in a Philips flat panel Display must have
pixel or sub pixel defects exceeding the tolerances
listed in the following tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
17
6. Customer care and warranty
6.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your region, please visit
www.philips.com/support website for details or contact your local Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an Out of Warranty
service package is offered via our Certified Service Center.
If you wish to make use of this service, please be sure to purchase the service within 30 calendar days of
your original purchase date. During the extended warranty period, the service includes pickup, repair and
return service, however the user will be responsible for all costs accrued.
If the Certified Service Partner cannot perform the required repairs under the offered extended
warranty package, we will find alternative solutions for you, if possible, up to the extended warranty
period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by Consumer care
number) for more details.
Philips Customer Care Center number listed below.
• LocalStandard
WarrantyPeriod
• ExtendedWarrantyPeriod • TotalWarrantyPeriod
• Dependon
differentRegions
• +1Year • LocalStandardwarrantyperiod+1
• +2Years • LocalStandardwarrantyperiod+2
• +3Years • LocalStandardwarrantyperiod+3
**Proof of original purchase and extended warranty purchase required.
Contact Information for WESTERN EUROPE region:
Country CSP Hotline Number Price Opening Hours
Austria RTS +43 0810 000206 € 0.07 Mon to Fri : 9am - 6pm
Belgium Ecare +32 078 250851 € 0.06 Mon to Fri : 9am - 6pm
Cyprus Alman 800 92 256 Free of charge Mon to Fri : 9am - 6pm
Denmark Infocare +45 3525 8761 Local call tariff Mon to Fri : 9am - 6pm
Finland Infocare +358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm
France Mainteq +33 082161 1658 € 0.09 Mon to Fri : 9am - 6pm
Germany RTS +49 01803 386 853 € 0.09 Mon to Fri : 9am - 6pm
Greece Alman +30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm
Ireland Celestica +353 01 601 1161 Local call tariff Mon to Fri : 8am - 5pm
18
6. Customer care and warranty
Italy Anovo Italy +39 840 320 041 € 0.08 Mon to Fri : 9am - 6pm
Luxembourg Ecare +352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm
Netherlands Ecare +31 0900 0400 063 € 0.10 Mon to Fri : 9am - 6pm
Norway Infocare +47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm
Poland MSI +48 0223491505 Local call tariff Mon to Fri : 9am - 6pm
Portugal Mainteq 800 780 902 Free of charge Mon to Fri : 8am - 5pm
Spain Mainteq +34 902 888 785 € 0.10 Mon to Fri : 9am - 6pm
Sweden Infocare +46 08 632 0016 Local call tariff Mon to Fri : 9am - 6pm
Switzerland ANOVO CH +41 02 2310 2116 Local call tariff Mon to Fri : 9am - 6pm
United Kingdom Celestica +44 0207 949 0069 Local call tariff Mon to Fri : 8am - 5pm
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil Vermont 0800-7254101
Argentina 0800 3330 856
Contact Information for China:
Country Call center Consumer care number
China PCCW Limited 4008 800 008
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center CSP Consumer care number
Belarus N/A IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria N/A LAN Service +359 2 960 2360
Croatia N/A MR Service Ltd +385 (01) 640 1111
Czech Rep. N/A Asupport 420 272 188 300
Estonia N/A FUJITSU
+372 6519900(General)
+372 6519972(workshop)
Georgia N/A Esabi +995 322 91 34 71
Hungary N/A Profi Service
+36 1 814 8080(General)
+36 1814 8565(For AOC&Philips only)
Kazakhstan N/A Classic Service I.I.c. +7 727 3097515
Latvia N/A ServiceNet LV
+371 67460399
+371 27260399
19
6. Customer care and warranty
Lithuania N/A UAB Servicenet
+370 37 400160(general)
+370 7400088 (for Philips)
Macedonia N/A AMC +389 2 3125097
Moldova N/A Comel +37322224035
Romania N/A Skin +40 21 2101969
Russia N/A CPS +7 (495) 645 6746
Serbia&Montenegro N/A Kim Tec d.o.o. +381 11 20 70 684
Slovakia N/A Datalan Service +421 2 49207155
Slovenia N/A PC H.and +386 1 530 08 24
the republic of Belarus N/A ServiceBy +375 17 284 0203
Turkey N/A Tecpro +90 212 444 4 832
Ukraine N/A Topaz +38044 525 64 95
Ukraine N/A Comel +380 5627444225
Contact Information for NORTH AMERICA:
Country Call center Consumer care number
U.S.A. EPI-e-center (877) 835-1838
Canada EPI-e-center (800)479-6696
20
6. Customer care and warranty
Contact Information for APMEA region:
Country ASP Consumer care number Opening hours
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird
service centre +97 14 8837911 Sun.~Thu. 09:00 - 18:00
Australia
AGOS
NETWORK
PTY LTD
1300 360 386 Mon.~Fri. 9:00am-5:30pm
Hong Kong
Macau
Company:
Smart Pixels
Technology
Ltd.
Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India REDINGTON
INDIA LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677 Mon.~Fri. 9:00am-5:30pm
Indonesia
PT. CORMIC
SERVISINDO
PERKASA
+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)
Mon.~Thu. 08:30-12:00; 13:00-17:30
Fri. 08:30-11:30; 13:00-17:30
Israel Eastronics
LTD 1-800-567000 Sun.~Thu. 08:00-18:00
Korea Alphascan
Displays, Inc 1661-5003 Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia R-Logic Sdn
Bhd +603 5102 3336 Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
New Zealand Visual Group
Ltd. 0800 657447 Mon.~Fri. 8:30am-5:30pm
Pakistan TVONICS
Pakistan +92-213-6030100 Sun.~Thu. 10:00am-6:00pm
Philippines
EA Global
Supply Chain
Solutions ,Inc.
(02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm
Singapore
Philips
Singapore Pte
Ltd (Philips
Consumer
Care Center)
(65) 6882 3966 Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
South Africa
Computer
Repair
Technologies
011 262 3586 Mon.~ Fri. 08:00am~05:00pm
21
6. Customer care and warranty
Taiwan FETEC.CO 0800-231-099 Mon.~Fri. 09:00 - 18:00
Thailand Axis Computer
System Co., Ltd. (662) 934-5498 Mon.~Fri. 08:30am~05:30pm
Turkmenistan Technostar
Service Centre +(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00
Uzbekistan
Soniko Plus
Private Enterprise
Ltd
+99871 2784650 Mon.~Fri. 09:00 - 18:00
Vietnam
FPT Service
Informatic
Company Ltd. -
Ho Chi Minh City
Branch
+84 8 38248007 Ho Chi
Minh City
+84 5113.562666 Danang
City
+84 5113.562666 Can tho
Province
Mon.~Fri. 8:00-12:00, 13:30-17:30
Sat. 8:00-12:00
Japan
フィリップスモ
ニター・サポー
トセンター
0120-060-530 Mon.~Fri. 10:00 - 17:00
22
7. Troubleshooting & FAQs
7. Troubleshooting & FAQs
7.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged into
the power outlet and into the back of the
Display.
• First, ensure that the power button on the
front of the Display is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the Display cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
• The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
• Make sure the Display cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
• Check to see if the Display cable has bent
pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting steps
• Disconnect the Display from mains power
source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using the “Auto”
function in OSD Main Controls.
• Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics board
or PC.
Vertical flicker appears
• Adjust the image using the “Auto” function
in OSD Main Controls.
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Horizontal flicker appears
• Adjust the image using the “Auto” function
in OSD Main Controls.
23
7. Troubleshooting & FAQs
disturbing
• You can adjust “power on” light using the
power LED Setup in OSD main Controls.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
7.2 General FAQs
Q1: When I install my Display what should I
do if the screen shows 'Cannot display
this video mode'?
Ans.: Recommended resolution for this Display:
1920x1080@60Hz.
• Unplug all cables, then connect your PC to
the Display that you used previously.
• In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to
1920x1080 pixels.
• Open 'Advanced Properties' and set the
Refresh Rate to 60Hz, then click OK.
• Restart your computer and repeat step
2 and 3 to verify that your PC is set at
1920x1080@60Hz.
• Shut down your computer, disconnect your
old Display and reconnect your Philips LCD
Display.
• Turn on your Display and then turn on
your PC.
Q2: What is the recommended refresh rate
for LCD Display?
Ans.: Recommended refresh rate in LCD
Displays is 60Hz, In case of any
disturbance on screen, you can set it
up to 75Hz to see if that removes the
disturbance.
Q3: What are the .inf and .icm files on the
CD-ROM? How do I install the drivers
(.inf and .icm)?
• Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Image appears blurred, indistinct or too dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
• Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in LCD panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
• Always activate a moving screen saver
program when you leave your Display
unattended.
• Always activate a periodic screen refresh
application if your LCD Display will display
unchanging static content.
• Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution to the same
mode as Display’s recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
• The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
24
7. Troubleshooting & FAQs
Ans.: These are the driver files for your
Display. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for Display drivers
(.inf and .icm files) or a driver disk when
you first install your Display. Follow the
instructions to insert the ( companion
CD-ROM) included in this package.
Display drivers (.inf and .icm files) will be
installed automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver and
Display together determine the available
resolutions. You can select the desired
resolution under Windows® Control
Panel with the "Display properties".
Q5: What if I get lost when I am making
Display adjustments via OSD?
Ans.: Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6: Is the LCD screen resistant to scratches?
Ans.: In general it is recommended that the
panel surface is not subjected to excessive
shocks and is protected from sharp or
blunt objects. When handling the Display,
make sure that there is no pressure or
force applied to the panel surface side.
This may affect your warranty conditions.
Q7: How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8: Can I change the color setting of my
Display?
Ans.: Yes, you can change your color setting
through OSD control as the following
procedures,
• Press "OK" to show the OSD (On Screen
Display) menu
• Press "Down Arrow" to select the option
"Color" then press "OK" to enter color
setting, there are three settings as below.
1. Color Temperature; With settings in the
6500K range the panel appears "warm,
with a red-white color tone", while a
9300K temperature yields "cool, blue-
white toning".
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, Displays, printers, scanners,
etc)
3. User Define; the user can choose his/
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9: Can I connect my LCD Display to any
PC, workstation or Mac?
Ans.: Yes. All Philips LCD Displays are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the Display to your
Mac system. Please contact your Philips
sales representative for more information.
Q10: Are Philips LCD Displays Plug-and- Play?
Ans.: Yes, the Displays are Plug-and-Play
compatible with Windows 8.1/8/7
Q11: What is Image Sticking, or Image Burn-in,
or After Image, or Ghost Image in LCD
panels?
Ans.: Uninterrupted display of still or static
images over an extended period may
cause "burn in", also known as "after-
imaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging", or "ghost
25
7. Troubleshooting & FAQs
imaging" is a well-known phenomenon in
LCD panel technology. In most cases, the
"burned in" or "atter-imaging" or "ghost
imaging" will disappear gradually over a
period of time after the power has been
switched off.
Always activate a moving screen saver
program when you leave your Display
unattended.
Always activate a periodic screen refresh
application if your LCD Display will display
unchanging static content.
Warning
Severe"burn-in" or "after-image" or "ghost image"
symptoms will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q12: Why is my Display not showing sharp
text, and is displaying jagged characters?
Ans.: Your LCD Display works best at its native
resolution of 1920x1080@60Hz. For best
display, please use this resolution.
Q13: How to unlock/lock my hot key?
Ans.: Please press button to the right for
10 seconds to unlock/lock the hot key,
by doing so, your Display pops out
“Attention” to show the unlock/lock
status as shown below illustrators.
Attention
Display control unlocked
Attention
Display control locked
© 2015 Koninklijke Philips N.V. All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license from
Koninklijke Philips N.V.
Specifications are subject to change without notice.
Version: BDM3201E3T