Philips EP3362/00 User Manual

Displayed below is the user manual for EP3362/00 by Philips which is a product in the Coffee Makers category. This manual has pages.

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3100 series

Super automatic

espresso machine

EP3363, EP3362, EP3360

EP3559, EP3558, EP3551

EP3550

4219.460.4098.1 PHILIPS3100 OTC GLOSSY_FRONT-BACK_A5_WE.indd 1 04-07-17 14:07

11 12

7 6

5 sec.

FILTER

NEW?

AQUA CLEAN

FILTER

1 / 8

AQUA CLEAN

0 / 8

OFF

FILTER

2 / 8

AQUA CLEAN

MEMO

START

CALC

CLEAN

REMOVE

FILTER

MAX

CALC

CLEAN

CALC

CLEAN

Contents

Machine overview________________________________________________________________ 6

Introduction ____________________________________________________________________ 7

First installation__________________________________________________________________ 7

AquaClean filter__________________________________________________________________ 7

Measuring water hardness_________________________________________________________ 8

Using the control panel ___________________________________________________________ 8

Brewing drinks___________________________________________________________________ 9

Personalizing drinks______________________________________________________________ 10

Adjusting grinder settings__________________________________________________________ 11

Handling the brew group__________________________________________________________ 11

Cleaning and maintenance_________________________________________________________ 12

Descaling procedure______________________________________________________________ 15

Warning icons and error codes______________________________________________________ 16

Ordering accessories______________________________________________________________ 18

Troubleshooting_________________________________________________________________ 18

Machine overview

1 Control panel

2 Adjustable coffee dispensing spout

3 Lid of water tank

4 Lid of bean hopper

5 Lid of pre-ground coffee compartment

6 Main switch

7 Socket for cord

8 Service door

9 'Drip tray full' indicator

10 Drip tray

11 Drip tray release button

12 Cord

13 Grind setting knob

14 Cover of bean hopper

15 Bean hopper

16 Brew group

18 Coffee exit duct

19 Coffee residues drawer

20 Coffee grounds container

21 Drip tray cover

22 Hot water dispensing spout

23 Opening for hot water dispensing spout

24 Water tank

25 AquaClean filter

26 Milk container

27 Milk dispensing unit

28 Lid of milk dispensing unit

29 Milk dispensing spout

32 Measuring scoop

33 Water hardness test strip

17 Inside of service door with contact

information

6English

Grease tube (optional)

Cleaning brush (optional)

Introduction

Congratulations on your purchase of a Philips full-automatic coffee machine! To fully benefit from the

support that Philips offers, please register your product at www.philips.com/coffee-care.

Read the separate safety booklet carefully before you use the machine for the first time and save it for

future reference.

To help you get the best out of your coffee machine, Philips offers full support in 3 different ways:

1The separate quick start guide for first installation and first use.

2This user manual for more detailed information.

3Online support and movies: scan the QR code on the front page or visit www.philips.com/coffee-

care

Note: This machine has been tested with coffee. Although it has been carefully cleaned, there may be

some coffee residues left. We guarantee, however, that the machine is absolutely new.

First installation

To prepare your coffee machine for use, you need to perform a few simple steps such as filling the

water circuit and activating the AquaClean filter. These steps are shown in the separate quick start

guide.

For the best-tasting coffee, you need to brew 5 coffees initially to allow the machine to complete its

self-adjustment.

The machine has been set up to get the best taste out of your coffee beans. Therefore we advise you

not to adjust the grinder settings until you have brewed 100-150 cups (approx. 1 month of usage).

AquaClean filter

The AquaClean filter is designed to reduce limescale deposits in your coffee machine and provide

filtered water to preserve the aroma and flavor of each cup of coffee. If you use a series of 8

AquaClean filters as indicated by the machine and in this user manual, you don't have to descale your

machine for up to 5000 cups. With each filter you can enjoy up to 625 cups, depending on the

selected coffee varieties and the rinsing and cleaning frequencies.

Preparing the AquaClean filter for activation

Before you place the AquaClean filter in the water tank, you need to prepare it for use:

1 Shake the filter for about 5 seconds (Fig. 2).

2 Immerse the filter upside down in a jug with cold water and wait until no more air bubbles come

out (Fig. 3).

3 Push the filter onto the filter connection to the lowest possible point (Fig. 4).

Activating the AquaClean filter

You need to activate every new AquaClean filter that you use. By activating the AquaClean filter, the

machine monitors the capacity of the AquaClean filter and the number of filters used. There are 3

ways to activate the AquaClean filter.

1. Activating the AquaClean filter during first installation

After switching on for the first time, the machine guides you through the first installation steps such as

filling the water tank, filling the water circuit and activating the AquaClean filter. Simply follow the

instructions on the screen.

English

2. Activating the AquaClean filter when prompted

Note: Replace the AquaClean filter as soon as the capacity has dropped to 0% and the filter icon

flashes quickly. Replace the AquaClean filter at least every 3 months, even if the machine has not yet

indicated that replacement is required.

Tip: We advise you to buy a new filter when the capacity has dropped to 10% and the filter icon starts

flashing slowly. This ensures that you can replace the filter when the capacity has dropped to 0%.

1Press the MENU button, scroll to AQUACLEAN FILTER and press the OK button to confirm.

-The display asks if you want to activate a new filter (Fig. 5).

2Press the OK button to confirm.

-The display automatically updates the number of filters used (Fig. 6).

Note: If you want to replace the AquaClean filter after 8 filters have been used, you first need to

descale the machine. Follow the instructions on the display.

3. Activating the AquaClean filter at any other time

You can start (re)using the AquaClean filter at any time by following the instructions below.

1Press the MENU button, select MENU and press the OK button to confirm. Scroll to AQUACLEAN

FILTER. Press the OK button to confirm.

-The display shows the numbers of AquaClean filters that have been installed previously from 0

to 8 filters (Fig. 6).

2Select ON on the display and press the OK button to confirm (Fig. 7).

-The display automatically updates the number of filters used (Fig. 8).

-Then the 'machine ready' screen appears with the AquaClean 100% icon to indicate that the

filter has been installed (Fig. 9).

3Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard this water.

Note: In some situations the machine will tell you that you need to descale the machine before you

can install and activate a new AquaClean filter. This is because your machine has to be completely

limescale-free before you start to use the AquaClean filter. Follow the instructions on the screen.

Measuring water hardness

Use the water hardness test strip supplied to set the water hardness. Press the MENU button, select

MENU and scroll to select WATER HARDNESS.

1Immerse the water hardness test strip in tap water for 1 second. Then wait for 1 minute.

2Check how many squares have turned red.

3Select the appropriate water hardness setting and press the OK button to confirm.

Number of red squares:

Value to be set 1 2 3 4

Using the control panel

Below you find an overview and description of the control panel of the machine. Some of the buttons

have a double function; if applicable the navigation icons appear on the display. Use the buttons next

to this icon to select or confirm your choices.

Use the MENU button to select other drinks and to change settings such as the water hardness and

coffee temperature.

8English

EP3558, EP3550

MEMO

ESPRESSO

AROMA STRENGTH

MEMO

COFFEE

MEMO

CAPPUCCINO

HOT WATER

1. One-touch drink buttons 4. On/off button

2. AROMA STRENGTH button 5. Navigation icons (up, down, back, ok)

3. MENU button

EP3363, EP3362, EP3360, EP3559, EP3551

MEMO

ESPRESSO

MEMO

COFFEE

AROMA STRENGTH

CAPPUCCINO

LATTE MACCHIATO

MEMO

1. One-touch drink buttons 4. Navigation icons (up, down, back, ok)

2. MENU button 5. AROMA STRENGTH button

3. On/off button

Brewing drinks

You can select a drink by pressing one of the one-touch drink buttons or by selecting another drink in

the menu.

-If you want to brew two cups, press the one-touch drink button of the selected drink twice (Fig. 10)

or select a coffee drink via the MENU and press it twice. The machine automatically carries out two

grinding cycles in sequence for the selected drink. You can only brew two coffee drinks at the same

time.

English

-Slide the dispensing spout up or down to adjust its height to the size of the cup or glass you are

using.

Brewing coffee drinks

1Fill the water tank with tap water and fill the bean hopper with beans.

2To brew a coffee, press one of the one-touch drink buttons. To select another type of coffee, press

the MENU button, select DRINKS, scroll down to the desired drink and press the OK button.

3To stop dispensing coffee, press the OK button.

Brewing milk-based drinks

1Fill the water tank with tap water and fill the bean hopper with beans.

2Remove the lid of the milk container and fill the milk container with milk (Fig. 11).

Aways use milk coming directly from the fridge for optimal results.

3Place the lid back onto the milk container.

4If attached, remove the hot water spout from the machine (Fig. 12).

5Slightly tilt the milk carafe and attach it to the machine (Fig. 13).

6Open the milk dispensing spout (Fig. 14) and place a cup on the drip tray.

7To brew a milk-based drink, press one of the one-touch drink buttons. To select another type of

milk-based drink, press the MENU button, select DRINKS, scroll down to the desired drink and

press the OK button.

8Directly after dispensing the milk-based drink, the display asks you if you want to perform the

quick clean procedure for the milk carafe. You have 10 seconds to activate the quick clean

procedure. Press the OK button to confirm.

Brewing coffee with pre-ground coffee

1Open the lid and pour one measuring scoop of pre-ground coffee into the pre-ground coffee

compartment. Then close the lid (Fig. 15).

2Press the AROMA STRENGTH button and select the pre-ground coffee brewing function.

3Press the ESPRESSO button or select another coffee drink.

Note: With pre-ground coffee you can only brew one coffee at a time.

Dispensing hot water

1If it is not attached, attach the hot water spout to the machine (Fig. 16).

2EP3363, EP3362, EP3360, EP3559, EP3551 only: Press the MENU button. Select DRINKS, confirm

and scroll to select HOT WATER.

-EP3558, EP3550 only: Press the one-touch HOT WATER button to dispense hot water.

3To stop dispensing hot water, press the OK button.

Personalizing drinks

Adjusting coffee and milk volume

You can adjust the volume of the drink brewed according to your taste and to the size of the cups. We

advise you to use glass cups or cups with a ceramic-coated rim.

10 English

1To adjust the espresso volume, press and hold the ESPRESSO button until the display shows the

MEMO icon (Fig. 17).

-The machine enters the programming phase and starts to brew the selected drink.

2Press the OK button when the cup contains the desired amount of espresso.

-The tick on the display shows that the button is programmed: every time it is pressed, the

machine brews the set espresso volume.

Note: To set the volume of coffee, cappuccino, latte macchiato (EP3363, EP3362, EP3360, EP3559,

EP3551 only), follow the same procedure: press and hold the button of the drink and press the OK

button when the cup contains the desired amount of coffee or milk. Make sure that the milk carafe is

in place and that the milk spout is open.

Adjusting coffee strength

-To change the coffee strength, press the AROMA STRENGTH button.

-Each time you press the AROMA STRENGTH button, the machine selects a higher aroma strength

setting. There are 5 strengths, 1 is very mild and 5 is very strong. After setting 5, setting 1 is selected

again (Fig. 18).

-The display shows the chosen strength. After adjusting the coffee strength, the display shows the

main menu again and saves the chosen aroma strength when you brew a coffee.

Adjusting grinder settings

You can adjust the grinder settings by using the grind setting knob inside the bean container. There

are 5 different grind settings you can choose from. The lower the setting, the stronger the coffee.

Note: You can only adjust the grind settings when the machine is grinding coffee beans. You need to

brew 2 to 3 drinks before you can taste the full difference.

Caution: Do not turn the grind setting knob more than one notch at a time to prevent damage to the

grinder.

1Place a cup under the coffee dispensing spout.

2Open the lid of the bean hopper.

3Press the ESPRESSO button.

4When the grinder starts grinding, press down the grind setting knob and turn it to the left or right

(Fig. 19).

Handling the brew group

Go to www.philips.com/coffee-care for detailed video instructions on how to remove, insert and

clean the brew group.

Removing the brew group from the machine

1Switch off the machine by pressing the main switch on the back of the machine.

2Open the service door (Fig. 20).

3Press the PUSH button (Fig. 21) and pull at the grip of the brew group to remove it from the

machine (Fig. 22).

4Remove the coffee residues drawer (Fig. 23).

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Reinserting the brew group

Before you slide the brew group back into the machine, make sure it is in the correct position.

1Check if the arrow on the yellow cylinder on the side of the brew group is aligned with the black

arrow and N (Fig. 24).

-If they are not aligned, push down the lever until it is in contact with the base of the brew group

(Fig. 25).

2Make sure that the yellow locking hook on the other side of the brew group is in the correct

position.

-To position the hook correctly, push it upwards until it is in uppermost position (Fig. 26).

3Place back the coffee residues drawer.

4Slide the brew group back into the machine along the guiding rails on the sides until it locks into

position with a click. Do not press the PUSH button.

5Place back the coffee grounds container.

Cleaning and maintenance

Regular cleaning and maintenance keeps your machine in top condition and ensures good-tasting

coffee for a long time, a steady coffee flow and a perfect milk froth.

Consult the table on when and how to clean all detachable parts of the machine. You can find more

detailed information and video instructions on www.philips.com/coffee-care.

Cleaning table

Part description When to clean How to clean

Brew group Weekly Remove the brew group and rinse it under the

tap (see 'Cleaning the brew group under the

tap').

Monthly Clean the brew group with the Philips coffee oil

remover tablet (see 'Cleaning the brew group

with the coffee oil remover tablets'). Go to

www.philips.com/coffee-care for detailed video

instructions.

Lubrication of the

brew group

Depending on the type of

usage. Consult the

lubrication table (see

'Lubricating the brew group').

Lubricate the brew group with the Philips grease.

Go to www.philips.com/coffee-care for detailed

video instructions.

Milk carafe After every day of use Perform the QUICK CARAFE CLEAN as indicated

on the machine after preparing a milk-based

drink (see 'Carafe quick clean').

Daily Clean the milk carafe thoroughly (see 'Thorough

cleaning of the milk carafe').

Weekly Disassemble the milk carafe and clean all parts

under the tap (see 'Weekly cleaning of the milk

carafe').

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Part description When to clean How to clean

Monthly Clean the milk carafe with the Philips milk circuit

cleaner (see 'Monthly cleaning of the milk

carafe').

Drip tray Empty the drip tray as soon

as the red 'drip tray full'

indicator pops up through

the drip tray (Fig. 27). Clean

the drip tray when it suits

you.

Remove the drip tray and rinse it under the tap

with some washing-up liquid.

Coffee grounds

container

Empty the coffee grounds

container when prompted by

the machine. Clean it when it

suits you.

Remove the coffee grounds container while the

machine is switched on and rinse it under the tap

with some washing-up liquid.

Water tank When it suits you. Rinse the water tank under the tap

Coffee funnel Check the coffee funnel

weekly to see if it is clogged.

Unplug the machine and remove the brew group.

Open the lid of the pre-ground coffee

compartment and insert the spoon handle into

the coffee funnel. Move the handle up and down

until the clogged ground coffee falls down (Fig.

28). Go to www.philips.com/coffee-care for

detailed video instructions.

Tip: There is a cleaning calender on the last page of this user manual. Write down the dates on which

you have performed a cleaning action.

Cleaning the brew group

Regular cleaning of the brew group prevents coffee residues from clogging up the internal circuits.

Visit www.philips.com/coffee-care for support videos on how to remove, insert and clean the brew

group.

Cleaning the brew group under the tap

1Remove the brew group and the coffee residues drawer.

2Rinse the coffee residues drawer and the brew group thoroughly with water. Carefully clean the

upper filter of the brew group.

3Let the brew group air-dry before you place it back. Do not dry the brew group with a cloth to

prevent fibers from collecting inside the brew group.

Cleaning the brew group with the coffee oil remover tablets

Only use Phillips Saeco coffee oil remover tablets. Follow the instructions given in the user manual

that comes with the coffee oil remover tablets.

Lubricating the brew group

Lubricate the brew group regularly to ensure that the moving parts continue to move smoothly. See

the table below for the lubrication frequency. Visit www.philips.com/coffee-care for detailed video

instructions.

English

Usage frequency Nr of drinks brewed daily Lubrication frequency

Low 1-5 Every 4 months

Normal 6-10 Every 2 months

Heavy >10 Every month

Cleaning the milk carafe

Carafe quick clean

After preparing a milk-based drink, the carafe cleaning icon appears on the display.

1When the carafe cleaning icon appears on the display, press the OK button if you want to perform

a cleaning cycle. You have 10 seconds to activate the quick clean procedure. Press the escape

button if you do not want to perform the quick clean procedure.

2Remove the cup with the drink and place an empty cup under the milk dispensing spout (Fig. 29).

Note: Make sure the milk dispensing spout is pulled out.

3Press the OK button to start dispensing hot water.

Thorough cleaning of the milk carafe

To clean the milk carafe thoroughly, you have to do the following regularly:

1Remove the lid of the milk dispensing unit.

2Lift the milk dispensing spout out of the milk dispensing unit and remove the milk tube from the

milk dispensing spout (Fig. 30).

3Remove the milk tube from the milk dispensing spout.

4Rinse the milk tube and milk dispensing spout with lukewarm water thoroughly.

Weekly cleaning of the milk carafe

The milk dispensing spout consists of 5 components. Disassemble all components once a week and

clean them under the tap. You can also clean all components, except for the milk container, in the

dishwasher.

1 2

1 Milk tube

2 Rubber support

3 Milk frother

4 Milk frother connector

5 Housing of milk dispensing spout

Disassembling the milk dispensing spout

1Press the release buttons on both sides of the top of the milk dispensing unit (1) and lift the top off

the milk container (2) (Fig. 31).

14 English

2Turn the milk dispensing unit upside down and hold it firmly in your hand. Pull the milk tube off the

rubber support (Fig. 32).

3Press the release buttons on the milk frother and remove the milk frother from the the rubber

support (Fig. 33).

4Pull the milk frother connector out of the milk frother (Fig. 34).

5Rinse all components under a lukewarm tap.

Reassembling the milk carafe

1To reassemble the milk dispensing spout, follow steps 2 to 4 of 'Disassembling the milk dispensing

spout' in reverse order.

2Place the milk dispensing spout back into the top of the milk carafe.

3Place the top of the milk carafe back onto the milk carafe.

Note: Before you place the milk froth dispensing spout back into the top of the milk carafe, move the

pin inside the top to the correct position. If this pin is not in the correct position, you cannot place the

milk froth dispensing spout back into the top of the milk carafe (Fig. 35).

Monthly cleaning of the milk carafe

Only use Philips/Saeco milk circuit cleaner for this cleaning cycle.

1Pour the contents of the milk circuit cleaner sachet in the milk carafe. Then fill the milk carafe with

water up to the MAX indication (Fig. 36).

2Insert the milk carafe into the machine and place a container under the milk dispensing spout.

3Press the MENU button, select DRINKS and scroll to MILK FROTH. Press the OK button to start

dispensing the cleaning solution.

4Repeat step 3 until the milk carafe is empty.

5When the carafe is empty, remove the container and the milk carafe from the machine.

6Rinse the milk carafe thoroughly and fill it with fresh water up to the MAX level indication.

7Insert the milk carafe into the machine.

8Place the container under the milk dispensing spout.

9Press the MENU button and select MILK FROTH in the DRINKS menu to start the carafe rinsing

cycle.

10 Repeat step 9 until the milk carafe is empty.

11 Repeat steps 6-10.

12 When the machine stops dispensing water, the cleaning cycle is finished.

13 Disassemble all the components and rinse them under a lukewarm tap.

Descaling procedure

Please use Philips descaler only. Under no circumstances should you use a descaler based on sulfuric

acid, hydrochloric acid, sulfamic or acetic acid (vinegar) as this may damage the water circuit in your

machine and not dissolve the limescale properly. Not using the Philips descaler will void your

warranty. Failure to descale the appliance will also void your warranty. You can buy Philips descaling

solution in the online shop at www.saeco.com/care.

1When the machine asks you to descale it (Fig. 37), press the OK button to start. To start descaling

without being prompted by the machine, press the MENU button, scroll to select START CALC

CLEAN and press the OK button to confirm.

-The display reminds you that you have to insert the milk carafe. (Fig. 38) Fill the milk carafe with

water up to the MIN level indication. Insert the milk carafe into the machine and open the milk

dispensing spout.

English

-The display reminds you that you have to open the milk dispensing spout (Fig. 39).

-The display reminds you that you have to remove the AquaClean filter (Fig. 40).

2Remove the drip tray and the coffee grounds container, empty them and put them back into place.

3Remove the water tank and empty it.

4Place a large container (1.5 l) under the coffee dispensing spout.

5Pour the whole bottle of Philips descaler in the water tank and then fill it with water up to the CALC

CLEAN level (Fig. 41). Then place it back into the machine and press the OK button to confirm.

6The first phase of the descaling procedure starts. The descaling procedure lasts approx. 30 minutes

and consists of a descaling cycle and a rinsing cycle.

7Let the machine dispense the descaling solution until the display reminds you that the water tank

is empty.

8Empty the water tank, rinse it and then refill it with fresh water up to the CALC CLEAN level

indication.

9Remove and rinse the milk carafe. Fill it with fresh water up to the MIN level indication and reinsert

it into the machine. Then open the milk froth dispensing spout.

10 Empty the container and place it back under the coffee dispensing spout. Press OK to confirm.

11 The second phase of the descaling cycle, the rinsing phase, starts and lasts 3 minutes. The display

shows the rinsing icon and the duration of the phase.

12 Wait until the machine stops dispensing water. The descaling procedure is finished when the tick

appears on the display.

13 Press the OK button to exit the descaling cycle. The machine starts heating up and performs the

automatic rinsing cycle.

14 Clean the milk carafe after descaling (see 'Weekly cleaning of the milk carafe').

15 Clean the brew group after descaling (see 'Cleaning the brew group under the tap').

16 Place a new AquaClean filter in the water tank.

Tip: Using the AquaClean filter reduces the need for descaling!

What to do if the descaling procedure is interrupted

You can exit the descaling procedure by pressing the on/off button on the control panel. If the

descaling procedure is interrupted before it is completely finished, do the following:

1Empty and rinse the water tank thoroughly.

2Fill the water tank with fresh water up to the CALC CLEAN level indication and switch the machine

back on. The machine will heat up and perform an automatic rinsing cycle.

3Before brewing any drinks, perform a manual rinsing cycle. To perform a manual rinsing cycle, first

dispense half a water tank of hot water and then brew 2 cups of pre-ground coffee without adding

ground coffee.

Note: If the descaling procedure was not completed, the machine will require another descaling

procedure as soon as possible.

Warning icons and error codes

Meaning of the warning icons

ADD WATER

Fill the water tank with fresh

water to the MAX level

indication.

The brew group is blocked by

coffee powder. Clean the brew

group.

16 English

ADD COFFEE

The bean hopper is empty.

Put new coffee beans in the

bean hopper.

Insert the drip tray and close

the service door.

The brew group is not in the

machine or it is not inserted

correctly. Insert the brew

group.

If the display shows an error

code, check section 'Meaning

of the error codes' to see what

the code on the display means

and what you can do. The

machine cannot be used when

this icon is on the display.

The coffee grounds container

is full. Make sure the machine

is switched on. Then remove

and empty the coffee

grounds container.

There is air is the machine,

place a cup under the hot

water spout and select Ok to

start priming. Make sure the

hot water spout is inserted

before starting the process.

Meaning of error codes

Below you find a list of the error codes showing problems that you can solve yourself. Video

instructions are available on www.philips.com/coffee-care. If another error code appears, please

contact the Philips Consumer Care Center in your country. For contact details, see the warranty leaflet.

Error

code Problem Possible solution

01 The coffee funnel is

blocked by ground

coffee or a foreign

object.

Switch off the machine and unplug it. Remove the brew group.

Then open the lid of the pre-ground coffee compartment.

Insert the spoon handle and move it up and down to make

clogged ground coffee fal down (Fig. 28). If a foreign object is

blocking the coffee funnel, remove it. Visit

www.philips.com/coffee-care for detailed video instructions

03 The brew group is dirty

or not well-greased.

Switch off the machine with the main switch. Rinse the brew

group with fresh water, let it air-dry and then lubricate it (see

'Lubricating the brew group'). Consult chapter 'Cleaning the

brew group' or visit www.philips.com/coffee-care for detailed

video instructions. Then switch the machine on again.

04 The brew group is not

positioned correctly.

Switch off the machine with the main switch. Remove the brew

group and reinsert it. Make sure that the brew group is in the

correct position before you insert it. Consult chapter 'Handling

the brew group' or visit www.philips.com/coffee-care for

detailed video instructions. Then switch the machine on again.

05 There is air in the water

circuit.

Restart the machine by switching it off and on again with the

main switch. If this works, dispense 2-3 cups of hot water.

Descale the machine if you have not done so for a longer

period of time.

English

Error

code Problem Possible solution

The AquaClean filter

was not prepared

properly before

installation or it is

clogged.

Remove the AquaClean filter and try again to brew a coffee. If

this works, make sure that the AquaClean filter is prepared

properly before you place it back (see 'Preparing the

AquaClean filter for activation'). Put the AquaClean filter back

into the water tank. If this still does not work, the filter is

clogged and needs to be replaced.

14 The machine is

overheated.

Switch the machine off and switch it back on again after 30

minutes.

Ordering accessories

To clean and descale the machine, only use the Philips maintenance products. These products can be

purchased from your local retailer, from the authorized service centers or online at

www.philips.com/coffee-care.

Maintenance products and type numbers:

-Descaling solution CA6700

-AquaClean filter CA6903

-Brew group grease HD5061

-Coffee oil remover tablets CA6704

-Milk circuit cleaner CA6705

-Maintenance kit CA6707

Troubleshooting

This chapter summarizes the most common problems you could encounter with the machine. Support

videos and a complete list of frequently asked questions are available on www.philips.com/coffee-

care. If you are unable to solve the problem, contact the Consumer Care Center in your country. For

contact details, see the warranty leaflet.

Problem Cause Solution

The drip tray fills up

quickly.

This is normal. The machine

uses water to rinse the internal

circuit and brew group. Some

water flows through the internal

system directly into the drip

tray.

Empty the drip tray when the 'drip tray

full' indicator pops up through the drip

tray cover (Fig. 27). Place a cup under

the dispensing spout to collect rinsing

water.

The machine is in DEMO

mode.

You pressed the standby

button for more than 8

seconds.

Switch the machine off and then on

again with the main switch on the back

of the machine.

The 'coffee grounds

container full' icon

remains displayed.

You emptied the coffee

grounds container while the

machine was switched off.

Always empty the coffee grounds

container while the machine is switched

on. If you empty the coffee grounds

container when the machine is switched

off, the coffee cycle counter is not reset.

18 English

Problem Cause Solution

You placed back the coffee

grounds container too early.

Do not place back the coffee grounds

container until the screen prompts you

to put it back.

I cannot remove the

brew group.

The brew group is not in the

correct position.

Reset the machine in the following way:

place back the drip tray and the coffee

grounds container. Then close the

service door and switch the machine off

and back on again. Try again to remove

the brew group.

You have not removed the

coffee grounds container.

Remove the coffee grounds container

before you remove the brew group.

I cannot insert the brew

group.

The brew group is not in the

correct position.

Reset the machine in the following way:

place back the drip tray and the coffee

grounds container. Leave the brew

group out. Close the service door and

switch the machine on and off. Then put

the brew group in the correct position

and reinsert it into in the machine.

The machine is still in the

descaling procedure.

You cannot remove the brew group

when the descaling procedure is in

progress. First complete the descaling

procedure and then remove the brew

group.

The coffee is watery. The grinder is set to a too

coarse setting.

Set the grinder to a finer (lower) setting.

The coffee exit duct is clogged. Clean the coffee exit duct with the

spoon handle. Then switch the machine

off and on again.

The machine is performing its

self-adjustment procedure.

Brew a few cups of coffee.

The brew group is dirty or

needs to be lubricated.

Clean and lubricate the brew group.

The coffee is not hot

enough.

The cups you use are cold. Preheat the cups by rinsing them with

hot water.

The temperature is set too low.

Check the menu settings.

Set the temperature to 'high' in the

menu.

You added milk. Whether the milk you add is warm or

cold, it always decreases the

temperature of the coffee to some

extent.

Coffee is leaking from

the coffee dispensing

spout.

The coffee dispensing spout is

clogged.

Clean the coffee dispensing spout and

its holes with a pipe cleaner.

English

Problem Cause Solution

The coffee exit duct is clogged Clean the coffee exit duct with the

handle of the measuring spoon or a

spoon handle. Then switch the

appliance off and on again.

Coffee does not come

out or coffee comes out

slowly.

The AquaClean filter was not

prepared properly for

installation or it is clogged.

Remove the AquaClean filter and try to

brew a coffee again. If this works, make

sure the AquaClean filter is prepared

properly before you place it back. Place

back the prepared filter. If this still does

not work, the filter is clogged and needs

to be replaced.

The grinder is set to a too fine

setting.

Set the grinder to a coarser (higher)

setting.

The brew group is dirty. Clean the brew group.

The coffee dispensing spout is

dirty.

Clean the coffee dispensing spout and

its holes with a needle.

The machine circuit is blocked

by limescale.

Descale the machine.

The milk does not froth. The milk carafe is dirty or not

inserted correctly.

Clean the carafe and make sure that

you position and insert it correctly.

The milk dispensing spout has

not been opened fully.

Make sure that the milk dispensing

spout is in the correct position.

The milk carafe is incompletely

assembled.

Make sure that all the components

(especially the milk tube) have been

assembled correctly.

The type of milk used is not

suitable for frothing.

Different types of milk result in different

amounts of froth and different froth

qualities. We have tested the following

milk types which proved to deliver a

good milk froth result: semi-skimmed or

full-fat cow's milk, soy milk and lactose-

free milk.

The milk is splashing. The milk you use is not cold

enough.

Make sure you use cold milk coming

directly from the fridge.

The machine seems to

be leaking.

The machine uses water to

rinse the internal circuit and

brew group. Some water flows

through the internal system

directly into the drip tray.

Empty the drip tray when the 'drip tray

full' indicator pops up through the drip

tray cover (Fig. 27). Place a cup under

the dispensing spout to collect rinsing

water.

The drip tray is too full and has

overflowed which makes it look

like the machine is leaking.

Empty the drip tray when the 'drip tray

full' indicator pops up through the drip

tray cover (Fig. 27). Place a cup under

the dispensing spout to collect rinsing

water.

20 English

Problem Cause Solution

The machine is not placed on a

horizontal surface.

Place the machine on a horizontal

surface so that the 'drip tray full'

indicator works properly.

I cannot activate the

AquaClean filter and the

machine asks for

descaling.

The filter has not been replaced

in time after the AquaClean

filter icon flashed and the

capacity dropped to 0%.

Descale your machine first and then

install the AquaClean filter.

You did not install the

AquaClean filter during first

installation, but after having

brewed approx. 25 coffees

(based on 100ml cups). The

machine has to be completely

limescale-free before you

install the AquaClean filter.

First descale the machine and then

install a new AquaClean filter. After

descaling, the filter counter is reset to

0/8. Always confirm filter activation in

the machine menu. Also do this after

filter replacement.

The new water filter does

not fit.

You are trying to install another

filter than the AquaClean filter.

Only the AquaClean filter fits into the

machine.

The machine is making a

noise.

It is normal that your machine

makes noise during use.

If the machine starts to make a different

kind of noise, clean the brew group and

lubricate it (see 'Lubricating the brew

group').

English

Milk

circuit

cleaner

START

DESCALING?

23 MIN

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Table of Contents

Philips EP3362/00 User Manual

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